Xfinity Internet Reviews

As soon as we got off the phone, I called Comcast that morning and told them to cancel this service. It was no help to me and I wanted my money back. I was told no problem. The computer started doing the same exact things it was doing before he looked at it! I bought a new computer. On 11/18, I had Comcast install it. So, they clearly should have seen it was not fixed! I called today and this lady Angie only wanted to argue that because he logged in, I could not get my money back. He was in there around 10 minutes and got out. The problem was not fixed. It did the same thing later. I want my $98.95 back from Comcast for poor representation of their products and for not doing what their seller told me who got me to sign up. False seller tactics were used to screw people like me over. Please help me. I am on disability and I can’t afford to throw my money away like this. Thank you so much for your help!

I called numerous times, one person even said he would take the charges off. They never did. They said they would research it and never got back to me either. This was over a year ago. Every time I tell them, this only happens when we all play games or live stream on the internet. They deny it has anything to do with them and say it's my modem and or router or am I using a splitter. We can have a tech come. Somehow, our internet works perfect as long as we just use it for browsing or checking emails. They lie about the advertisement too, I pay for their best connection and was told we could all play online games with no interruption by their sales lady who claims to have been a former AT&T employee. I was told this when I told them I was fed up and going to AT&T.

I am afraid that my account might be hacked. She accused me of trying to get out of paying the bill and that was an insult to me especially never being late on any payments before. I asked to speak to a manager, in the transfer she hangs up on me. I finally gave up on speaking to a manager about her rude behavior and just paid what I owed, and my account password has not been resolved

She kept insisting that I should buy the $99 package, even after telling politely, I was not interested. After knowing the cost information, I told her I will consult with my roommate, and call back. I was shocked when I heard her reply. She said: "after answering your all questions, and taking all my time, you are not even buying?". I asked if Comcast charges for customer service and time, but she hung up on me.

I never had a such terrible service before. I don't think anyone would like to buy the service with this kind of terrible response. I am highly disappointed. I hope you would improve the staff. Thank you.

Two days ago, my emails weren't being sent out at all. I contacted Comcast's customer service and asked to speak to a customer service representative. Lenard is the name of the individual that attended my call. Needless to say, he is the most unprofessional person I have ever spoken to. He would not let me explain to him my problem and would only repeat that Comcast wasn't the one with the issue. I was on the phone with him for about thirty minutes, until I got fed up with his lack of professionalism. I asked to speak to a manager or someone of higher ranking. He did not want to direct my phone call, telling me various times to say please and maybe he'll transfer me.

I am not playing games, nor am I acting a fool to be played with. I have a business to take care of and an office to run. The only thing I wanted was for someone to resolve my issue, not make matters worse. He had me on the line for about forty five minutes after he put me on hold and said that he was going to direct me to a manager. But he never did. He finally hung up the phone call after having me wait more than an hour and I felt extremely insulted. I am paying for my service. Therefore, I expect for my problems to be addressed when they happen right away. This was the worst customer service experience I have ever encountered. If this keeps happening, I might just consider changing to another service provider.

Today, I got a call confirming my appointment. Then I was told to hold for an agent. For 10 minutes, I was on hold waiting for who knows what. I hung up as that's just abusive on top of all of the abuse. I have already taken with the lines about the problem being my fault. So I went to the online chat. Someone named Zion had no idea what I had been called for other than to confirm the appointment or what further information Comcast could possibly need. Unless I get an explanation, that is just harassment and Zion certainly couldn't provide one. I just want internet service I don't have to fight for. I realize that I live in an infrastructure challenged environment, but would like a deep discount if the service is going to be so poor.

I called back a little while later and asked to speak to a supervisor and told her what was going on. I told her that I wanted the $100 back on my account. All she said was that she could give me $50.00 for all the trouble that I had been through. I told her I wanted to talk to one of her supervisors. She made an appointment for me to talk to him. He called back about an hour later. When I told him what was going on, he told me that he would make sure that everyone would be informed of what had happened, so it would not happen again. I told him that I felt like I lost my money, because it was not used for the right thing. I told him that he needed to have more communication with his people. If they had told me that the money was going for a bill, I would have not had any problems with that. But since I was told differently, I feel that I was misled. I told the guy I talked to that I would tell people not to use Comcast since they are a joke.

At this time the matter has still not been resolved. I told Comcast to get this garbage out of my house before it winds up on the curb as garbage! I will go back to DirecTv and a DSL connection for the internet.

In testing the modem, the technician said that he had no signal and needed to access my wiring in my backyard. Once he left and my internet was up and running, my DirectTV no longer worked. I called DirectTV and they troubleshoot everything they could. They came to the conclusion that whatever wiring job the Comcast technician did had screwed up my DirectTV connection.

I called Comcast at least ten times this week and nothing. I was told that a technician would come out to fix the wiring in my backyard and that I did not have to be home. But when I got home that night, there was a note on my door that said, "Sorry we missed you. Please call back to reschedule." What an idiot. The technician came but did nothing!

I have called back today and got a real attitude from Curtis ** who said that he was a supervisor. He didn't even care that I was inconvenienced by Comcast and I am now going on a week without a TV.

I don't know how this company is still in business. The employees have no customer service skills and the company itself provides substandard service. I have filed a complaint with the FCC and BBB this morning and now I'm going to write my congressman and the local TV stations. I have names of everyone I spoke with and will mention them all. After they come and fix my issue, I'm switching to Cox Cable.

For the last three years, I have been billed for "equipment" that we did not have, because we already owned the necessary equipment and chose to use our own. After terminating the service, they began billing me for the equipment. Over the years, I spoke with many Comcast customer service people and collection agency reps. Each time, I ended the conversation believing that something had been resolved. In one of those conversations, I was asked about the equipment I had in my possession. I provided the manufacturer and model, and was told that Comcast had never carried that equipment. Finally, I thought, as usual, that the problem was resolved, but no. Inevitably, I would hear from another collection agency about payment for equipment.

About three to four weeks ago, I was told, with sarcasm, that Comcast would run the serial numbers in their inventory to see if they had the equipment, and I would receive a letter as to the findings in 10 days. The customer service rep made no attempt to hide his belief that I was lying about having the equipment. I couldn't help wondering why it took three years for someone to even make the offer. I had little faith in their inventory, because the company had proved themselves to be incompetent, but my only other options were to pay for equipment I never had or file a lawsuit. I checked the mail today, and there was no communication from Comcast. I braced myself for yet another phone call from their customer service.

The customer service rep checked the account and told me that they had received my equipment. I really had to hold back when I told him that they didn't receive anything from me, because I never had the equipment. Apparently, the equipment was found in their inventory. I wanted to know why I didn't receive a letter. I told him that, after all this time and being led to believe that the problem was resolved so many times, I wanted something in writing. He couldn't send a letter, so he called another department. The second department conveyed they could not issue a letter. Instead I would have to go down to an office to get a letter. That would be a half-hour drive (one way) for me and standing in line for an eternity, and honestly, I don't believe anything would come of it. I would lose at least half a day. Since the mistake was not mine and I have been put through hell over this, I believe they owe me something, and for God's sake, all I'm asking for is a letter. So, even after resolving an issue, the company is absolutely impossible to deal with. Fixing mistakes is almost completely in the hands of the customer. Now, I have to wonder how long it will take to get this off my credit record.

All of a sudden, after being warned of an overheating issue by me, he shuts the laptop down, claims 'it was getting a little warm' and walks outside, waiting out there to get the cash and leave. I check the laptop, it's powered off, and it's not hot or warm at all, it's fairly cool.

After I finish feeding the baby, I go to power it on; my significant other is sitting with me, and boom. The laptop's boot.mgr file has been corrupt or damaged. The laptop worked fine before the guy had it. I had just used it. It's a school laptop. I'm livid, and crying, since my newborn's birth day pictures are on that computer.

We call Comcast, they say they'll get back to us, that they're sorry, they're going to fix it, etc. We just wanted it fixed. We waited 2 weeks, and then called again. This time he speaks to someone in Jacksonville about it, and she says that it's going to be taken care of, no worries. We wait another week before this guy Robert calls us and gives us 2 options: 1) We can pay to fix it and Comcast will try and reimburse us, or 2) He can take it and his tech can fix it. We're a low income family with a new baby; we can't afford option 1, so we go with 2. He comes 2 days later and picks up my computer.

2 weeks pass, and we have no idea what's going on, and the guy is ignoring our calls. It's been over a month since this whole thing started, and today, he tries to tell us that his tech said that the hard drive got fried and it had nothing to do with the tech, so they want us to pay to put in a new operating system. That's over $150.00. We don't have that kind of money. I've complained to multiple people with no luck, they don't care. The laptop worked when I gave it to the tech, and when he gave it back it was broken. That's ridiculous!!! I'm ready to sue them. I just want them to fix my laptop, and compensate us for the internet we didn't get to use in the meantime, and now they're shuffling the blame around. Don't go with them, ever, unless you have no choice!!!

After a couple days, the cable was only 2 feet off the ground and I had to step over it several times a day and tripped and fell one time. A week later, nothing had been done. I called Comcast, and they said they would send someone. Late in the day, no one had arrived. I called and they said there was no guarantee is would be fixed that day. I said it was a danger and I had already been hurt. They did send out a technician who buried the cable and who told me it should never have been left that way by the first technician.

I emailed Comcast and told them how I felt and mentioned to them a crimped cord in the front yard. They never even replied. I feel like Comcast puts my safety last and I agree with their own technician that it was an unsafe install and should not have been left that way, and I feel that Comcast forgetting to follow up shows how little they care.

In September of this year (2011), we received a phone call stating we had gone over our bandwidth, and again we were facing a copyright infringement. What they did not know was our modem had been struck by lightning in March of 2011, and was deemed "nonworking". Yet, no one came out to exchange it. We were able to get online just slowly. But as we had had a son with health issues, honestly the internet connection was the last thing on our minds at the time. However, according to Comcast, we downloaded 2T of information from August 1 to the 31st. It is way impossible. Those IT and tech geeks out there know how much information that is, as well as how hard that would be, considering we had little to no connection!

I called their security department again. I told them there was no way we did this. He suggested we change our security information again. It appeared, with all of the usage, that more than one computer was involved. So, we did. Now, we have been served a subpoena regarding a copy right infringement from AF Holdings that supposedly happened on April 9, 2011. It does not state what content was supposedly downloaded. As a consumer and a defendant, this information is supposed to be made available to me. I have the right to know what I am being accused of and the details of that accusation.

In addition, as stated earlier in this complaint, our modem was struck by lightning and we had virtually no connection. According to the security department, they cannot prove or disprove our system was hacked, only that our IP was used to do it. Well, I may not be the sharpest tech tool in the shed. But shouldn't Comcast, if they are going to incorporate these security measures, at least have the technology to see if the information is being routed to another computer. I feel that since they cannot "prove or disprove" hacking, they have no right to cause this stress on its customers that pay more than they should for internet.

I will be filing a formal complaint with the FTC and the BBB. I will also contact a good attorney that may want to make a name for themselves and try to incorporate a class action suit against Comcast. It is for falsely claiming to provide security and falsely accusing its customers of illegal practices without adequate proof to back that up. For the record, prior to Comcast service, we had AT&T. They were able to show us on 3 different occasions that our internet was being hacked and give the name of the modem using our connection!

I called to complain and at the Executive Corporate Office, the man told me that they were forbidden to change anything without the customer's authorization. He called back, after researching, and told me that a technician "coached by the supervisor" did in fact delete the information without my knowledge. I told him that I got ** over and no one there had to have any accountability for those actions. He did not address that comment at all, but told me to call him if there was anything suspicious going with my email.

He went on to say that the tech was a "real nice guy," etc. which I did agree--they're all nice, but that was not the point. I told him that I was the one that got hacked into with no way of ever finding out because of Comcast and I was tired of them (previous encounters). He offered no apology and did not suggest anything Comcast could do to make up for this obvious breach of rules and security.

Warning: Comcast locks you in a 3-year contract and if you decide to cancel, they'll charge 75% of the remaining terms. You have to request 4 trouble calls before they "may" consider waiving the cancellation fee. The senior tech says there is "noise" in the line and does not offer a resolution to fix the issue. They just leave us in the dark about what to do next. Calling is a pain over and over, and holding and holding. As of today, 10/4, service is still unreliable and unpredictable. We're glad we still have our AT&T DSL service that never had an issue. It just maxes out at 6mpbs. Do not order Comcast. They are unreasonable to new customers and will not accommodate or listen to your story. This will be posted on other consumer complaint websites and forums.

When I got fussy, they told me that I wasn't authorized to speak to them about the account. I asked for a direct line to customer service and they said that there was none so I had to call the main line. I found the direct line to customer service on the Internet, called back and was told that the rates would eventually rise to $60 a month! Comcast has a monopoly on Internet here on Ft. Meade, and their shoddy customer service will hopefully make the company go bankrupt.

I made a payment on 8/10/2011, which was applied to my closed residential account and not my current business account with Comcast. Since that time, my business services have been disconnected 4 times for non-payment.

Each time I contacted Comcast I was told that the payment would be credited to my business account, but it has not. As of today, I was informed that their practice is to issue a check within six weeks. I was assured that someone from Comcast would contact me to inform of the status of account. However, these were false statements because my service being interrupted is the only indication that the issue has not been resolve. (On several occasions I have contacted Comcast to see if the issue is resolved. At the time I was told that it would be noted on my account).

When we call, they are unprofessional, leave us on hold for far too long, and when they get back on the phone, it is never the supervisor or the manager that I requested. It normally takes about three hours to even get a supervisor on the phone, and when they do finally get on the phone, they tell us that they have to open an investigation into the matter. This has been going on for about three months and I have even taken the modem up to their office so they could verify that it did not belong to them.

After they scanned it into their computer, I gave them some time and called them back (about two weeks) but they did not even have my modem in their system. Actually, they have no notes in their account in regards to this matter. I have made several complaints to this company in regards to their service and they do very little to resolve any of the issues. I still have the line they ran outside hanging on by a shoelace. I have heard about 10 different times that they need to take care of this and they will make an appointment.

They actually sent someone out (2 trucks) who backed up to the pole, looked at the shoe lace real closely, and then left without even speaking to us or looking at us (it is still not fixed). I am very frustrated and I am getting no help from this company. I have seen many other people with the same complaints and I honestly want to start a class action lawsuit. This company needs to be stopped!

Not sure if I can get out of my contract since it's now 45 days since installation. When it's up, it works as described. It just isn't up 24 hours per day as described and it's a pain to have to turn off and on the modem all the time, especially since I know I'm probably bumping someone else off.

I told him that I don't want a basic cable and just the internet and also why am I getting charged for 22mbps when my speed tests say I am only getting 6 mbps? He told me I can have a technician come to check out why I am not getting 22mbps. I told him I do not want 22mbps, I just want 6 but I want to pay my old price that I was paying for just 6 before. I never asked to be upgraded to a 22mbps cable bundle. He told me that if I were just to go on a basic internet only plan, it would actually be more expensive than $79 a month. He said there was nothing he can do to lower my price down from $80 a month for middle range internet service and he transferred me to a supervisor.

The supervisor answered the phone and I repeated my problem to her again. She said the same thing that the first person had told me. If I were just to get the middle tiered internet only service, it would become more expensive than the $79 I am paying now. I explained to her that AT&T offers a 12mbps (internet only) for $40 a month and if Comcast can't compete with that, then what's the use of staying with Comcast? She then said she can't do anything. I told her, then I'll just go with AT&T. Her response was "okay" and hung up.

Worst customer service I have ever encountered. Not the fact that they didn't lower an extreme price for internet, but the attitude they expressed felt like they hate their jobs and hate the customers.

When contacting Comcast it is the same story. The best one was that their DNS was down. I found this an odd reason, considering that I run a local DNS which doesn't even use the Comcast DNS. I suppose, point and click problem solver 2.0 doesn't take this into account because if their DNS doesn't work, nothing does?

At one point, they said it must be the modem. I brought the old back to Comcast and they gave me a newer model. Then they told me it must be my router, I purchased a new one. Another time I was told it must be my cable box. I went to their place of business again and changed my cable box. I've since learned that the box has nothing to do with the internet problems. My computer tech has made many visits to my home (my cost) and kept telling me it's Comcast and that they are the worst.

All reasons were eliminated and Comcast finally, on August 19, sent someone to my home to check the lines. He replaced my cable box (yet again) to the very latest version and replaced my remote. And sure enough, he determined the signal was low and suggested the first thing to try would be replacing/increasing the line from the outside box to my home. He said he would have the outside contractors come. This gentleman gave me his phone number to call him in case things don't go well. He doesn't return my calls now. Why should he, there's nothing he can do.

I've called this company so many, many times because no one has showed up to fix the service. I've been misled so many times (twice told a supervisor will be calling me to correct the problem but never happened). Today, I asked someone to look at the record for August 19, the date that a Comcast representative came to my home and checked the signals from the lines and supposedly, the date that a work order was done to replace the line outside. I was told that they have no record in their computer that anyone was at my home on that date. I have a signed receipt dated 8/19/11 showing that Comcast was here. I've read so many similar complaints about Comcast and must wonder why isn't a government agency after them for misrepresentations and non-completion of services?

First, their customer service is on a level to compare it to kindergartener. Not only do they lie to their customers to their faces but they have inaccurate information at all times, not to mention they fail at doing their own job most of the times, like setting up appointments.

Second, their Internet service is a piece of **, since no other words can describe this. I have had issues with them since Adelphia turned into Comcast and still having issues to this day. Four to five years now of unstable Internet service. After calling for months now on a more serious note and escalating this issue to supervisors and managers, no one has yet to return my call or cared to fix this issue.

In my opinion, instead of wasting the millions of dollars on advertising false service, fix your current crappy service!

After a no show, I telephoned Comcast at 2:05 PM, spoke with Tony and requested to speak with a supervisor. Shortly thereafter, a woman identifying herself as a supervisor answered and conveyed she would try to schedule a tech appointment as soon as possible because James did not place an order for today. She stated she would call back to alert me of the appointment and I gave my cell number because my home phone was not in service. At 3:35 PM, I called Comcast again after hearing nothing from the supervisor. The automated system indicated that I was scheduled for a tech visit on 7/20/11 between 8:00 AM and 8:00 PM.

I noticed that on 7/20/11 at 3:10 AM, I had no internet or phone service, thus my security system was also disabled. At 11:15 AM, the internet and phone service is back on mysteriously. At 11:42 AM, a Comcast tech arrived and indicated he reconfigured a wire outside and everything is working now. At 12:02 PM, the tech left. At 1:06 PM, the internet and telephone went out again! At 1:15 PM, I telephoned Comcast and spoke with Ilka, who promised to contact the tech and ask that he return to check out the problem. At 1:32 PM, the internet and phone are back on. I received no further contact from Comcast and at 10:45 PM, the internet and telephone went out again. The nightmare continues!

On 7/21/11 at 4:55 AM there was no internet or telephone service. At 7:18 AM, the internet and telephone is back on. This is unbelievably egregious!

On 7/22/11 at 3:20 AM, no internet or telephone service, thus no security services. At 5:44 AM, the telephone and internet is back on.

On 7/23/11 at 6:05 AM, no internet or telephone service, thus no security service. At 9:17 AM, the internet and telephone is back on.

On 8/10/11, I received a bill from Comcast, reflecting a bill for $129.41. Clearly not the amount quoted by Mr. Roberts via telephone contact on 8/1/11. This is getting pretty ridiculous, so I forwarded payment on 8/26/11 in the amount of $129.41. These fees supposedly cover the period of 8/17/11 to 9/16/11.

One of most infuriating things that these greedy people did was they charged me $15.25 for a relocate outlet, which did not occur. The tech simply erected a plate around the wire during the site visit on 7/18/11, because he said the plate should have been erected during the initial installation in 2004.

On 8/27/11, hurricane Irene hit the Richmond area and the power went out at 1:55 PM. Understandably there was no internet or cable service, but I had no telephone service either. Of course, no one at Comcast mentioned that power outages seriously affected their Comcast land line services.

On 8/31/11, the power was restored by Dominion at 4:05 PM. The internet, phone & cable were working properly. At 7:11 PM, there was no internet or telephone service, which essentially cut off access to ADT Security Services. By the way, the automated system indicated that Comcast received $129.41 payment on 8/30/11.

On 9/1/11 at 5:49 AM, the internet and telephone services are back on and off again at 6:21 AM. At 10:40 AM, the internet and telephone services are back on. In retrospect, I telephoned Comcast at 7:16 AM to report the problems, received an automated message that conveyed the service area was experiencing disruptions and the services would be restored soon.

On 9/3/11 at 10:49 AM, there was no internet or telephone service. I telephoned Comcast to report the problems and, of course, you can only report one issue at a time. I got the automated system and it conveyed that they had received numerous requests and the wait time will be 10 minutes. The system gave the option of holding on for 10 minutes or calling back. In the meantime, I tried to call in the no telephone service issue and received a busy signal 5 times. Finally, at 11:51 AM, the internet & telephone are back on. This nightmare does not end!

On 9/4//11 at 4:10 AM, there was no internet or telephone service. I telephoned Comcast at 6:16 AM, spoke with a gentleman and, while talking at 6:18 AM, the internet and telephone came back on. It is so frustrating to have to pay for such an unstable service. It is obvious that Comcast simply does not care if services are satisfactory or not.

On 9/5/11 at 4:16 AM, there was no internet or telephone service. I telephoned Comcast at 4:40 AM, moved through the prompts and the automated system hung up. I called back at 5:49 AM and spoke to a gentleman who could barely speak English. I had to repeat my home telephone number three times and he asked me to repeat the issues three times. He reportedly tried to send a signal twice, to no avail. He then asked, “Did you hook up the system yourself or did someone from Comcast?” I could not believe he asked what I thought I heard and he repeated the above. He then said he would send out a technician and I asked, “So the time will probably be between 8:00 AM and 5:00 PM?” and he conveys, “Probably.”

It was difficult and frustrating to understand this man, who fumbled through every aspect of this reporting process. In order to avoid further frustration, I conveyed that I would call back later. Hopefully, the next call will afford me the pleasure of conversing with someone who speaks and understands English, in addition to being competent. This is totally absurd!

On 9/5/11 at 8:45 AM, still no internet or telephone service. I finally reached an English speaking Comcast representative named Mike. He reportedly attempted to send a signal to no avail. He conveyed that he set up an onsite tech visit for 9/7/11, between 8:00 AM and 11:00 AM, confirmation #CR260880542. At 10:15 AM, the internet and telephone are back up. I called Comcast, received the automated system and I cancelled the work order for 9/7/11.

On 9/5/11 at 3:00 PM, I could not access my AOL email account, MSN or Facebook. There was a reading on screen indicating, “Infinity, please conduct self-installation for new services.” This was very alarming because I had not activated any new services. At 3:01 PM, I called Comcast and spoke with Matt, who conveyed that I was mistakenly taken off the Comcast server. Matt patiently walked me through the process and all of my connection services were restored.

On 9/6/11 at 7:50 AM, the internet and telephone went out. At 10:53 AM, I telephoned Comcast and spoke with Richard, who conveyed that their system indicated that I had no signal. He said he would discuss this matter with a manager and would call back as soon as possible on my cell.

At 12:16 PM, the internet and telephone services were restored. At 12:36PM, I received a call from Comcast automated system that our area had experienced problems and a site visit was set up for 9/8/11, between 11:00 AM and 2:00 PM.

I am finally convinced that there is nothing else to do, but seek services elsewhere.

I agreed to get Package Y (which was Internet + cable), but when the cable guy came, he said that the order did not indicate that we ordered for cable TV and Internet. He was only prepared for Internet. Clearly, there was a miscommunication.

The cable guy did not receive orders for a router, but we clearly indicated that we want a wireless connection. How can we use Wi-Fi without a router? Monica ordered for a router. We asked for the tracking number on Day A. She was only able to give us the tracking number on Day B. We tried to track our package but UPS said that they cannot track that particular number.

I contacted Monica but she said that was the number that UPS gave. Instead of helping us get the router (which was supposed to be delivered on August 31), she just gave us the customer service number.

The customer service people directed me to three different people before I was finally able to talk to a person. It took them 10 minutes. The technical service person said that according to their records, UPS could not find our address and that the router was not delivered. I asked for a tracking number and that number was different from what Monica gave us. We tried tracking it but the package is still not trackable. The technical service person said that the router could possibly still be in the office but she's not sure. I should call her again tomorrow.

The LAN connection is also unpredictable. Sometimes, we couldn't get a good signal. It has caused me and my housemates a great deal of inconvenience and we are appalled by the quality of service we are getting from Comcast.

We had to share one cable and take turns in using the computer when we are paying for Wi-Fi service. We need to get in contact with our relatives and friends overseas but we cannot do that at our convenience because of the poor quality of service we are getting.

The second time, I asked for a supervisor. The gal put me on hold and 12 minutes later, the phone was cut off and went dead. I called back and asked immediately for a supervisor. The guy put me on hold and the phone went dead after 7 minutes. The last time I called, I left a message in a general mailbox to have a supervisor call me.

I got a message on my home phone from Gwen, even though I left the message to call my cell phone number (which I left) because I would be at work. I have called Gwen back twice and received no return calls since that time. No messages on my home phone or my cell phone.

I have spoken with both the call center and techs multiple times and nobody can give me a firm answer as to what is going on, because "it looks fine to them". I do a lot of gaming online, but can rarely do so now because of how horrible their service is.

This has been going on for 5 months now and it is quite frustrating. It would be nice to get the service I am paying for.

I signed up for phone and high speed Internet service with you guys on May 25, 2011. I have had a horrible experience from the beginning; the representative who came to my house left and did not mention his departure. I did not have a change to talk to him, or ask him any questions. I was entering into a business with Comcast on the premise that Comcast would port my number (805-938-1964) from Verizon. I wondered why I was not getting too many calls. I realized a few days later that I did not have the same phone number. I called the customer care department; I instructed them to continue my Verizon service until the number finished porting, so it would not be lost. I did the phone verification after that point-- on four different occasions.

Last month, I spoke with someone who told me that the number finally ported over, and I could cancel my Verizon service, which I did. Annoyed that I had to pay service for two additional months to Verizon (paying for two service providers), I signed on the other night to pay my bill for the first time, as some of the months were refunded. I recalled the girl at the office (I went down there to scream after we were in month two) telling me that she only felt that Comcast should refund half of the fees, it did not matter that my phone was not working and paying a second service provider. At this point I knew I owed around $155.

I attempted to make an online payment for the first time. When I attempted to sign in as a new user, the site informed me that I was given a temporary username and password from the guy who left my house and didn’t have the decency to say, "Hey, stupid I’m done with my work, and I’m going home." So again, I called the 800 number to resolve this. To my shock and dismay, it turned out my account cannot be found because I have some other phone number, not the one that was supposed to be ported; 805-361-0345 is this new number that I ended up with.

Again, I pleaded for someone to help this begging consumer. That time when I got nowhere, I had a great idea. I reached out to the sales team on the 800 number. I sell financial services, so naturally I realized that the sales force is some of the best employees that Comcast has. The level of empathy and accountability was awesome from your sales team the other night, and I was feeling confident that this was getting resolved. I was told that I was wrong. The number was ported over (805-938-1964), but there are some processes that need to be in order to complete the porting. I was assured by your employees that on Monday morning I would receive a courtesy call to confirm that all was complete. I did talk to that employee regarding my unwillingness to pay for a service I have yet to receive. The employee calmed my concerns. I was told that once everything was complete, all the charges would be reversed and will start up as of that Monday, when the service is finally working.

I left my office and cell phone numbers. Still, I have not heard from your company. What do I have to do? How many more months will this go on? What does a consumer have to do to purchase your service? Is this how far you like to degrade people by making them beg, and take work hours out of their day to give you money? I am so insulted and turned off by your company. I am demanding resolution. I am also filing this complaint with the Federal Trade Commission so that other consumers will be protected against this sort of degrading treatment of your clientèle.

We have incurred Internet fees by trying to find other ways to connect. The payroll was missed since we were unable to connect to the payroll company and clients went without a care since they were unable to reach us. We have incurred several charges for fax. We also incurred charges to have employees to stay at the office (only for them not to show up).

The next day, Saturday afternoon, I stayed at home the entire afternoon and nobody showed up. Then I called the technician since I got his number on my call display earlier. I called him first time, he picked up and grumbled and hung up on me. Then I called again, he picked up and heard it was me again and hung up again. I was furious, then I called Comcast customer service. The customer service representative also had a really bad attitude and told me "well, we don't have appointment until September. Now, do you want to keep it or not now?". I was appalled. I have never had worst customer service experience in my life.

I am so sick of hearing that I need to pay my outrageous bill on time but they just thanked me for my patience of not getting what I am paying for. I want the service that I am paying for. I am going to get an attorney to file a lawsuit for non-performance and start a letter-writing campaign to the city to get rid of these idiots that are too big to know what they are doing and doesn't care about anything but money.

I would go with anyone else and I mean it, even if it went against the deal. I hate them. They never have enough people, never answers the phone, don't show up when they say they will, and I can't take it anymore. I really need help.

When I signed up to be serviced by Comcast, I was told that my package deal was only $119. That included my landline, TV cable and Internet service. However, since signing up, my bill has risen to approximately $145 and when I called to talk to the customer service representative a few days ago, he told me that my service (with tax) will rise in a couple of months to approximately $155 and again to approximately $175 in 2012.

This is not what I was told and/or promised by the customer service representative when I signed up for Comcast. Comcast blatantly lied to me about what my permanent charges would be. Additionally, the service has experienced frequent black-outs lately for hours at a time, literally. However, Comcast has never compensated its customers for the huge and frequent inconveniences.

If Comcast is doing this to me, just think of the hundreds of thousands of customers who are being scammed and consistently lied to in the same manner. Anything that you and your staff can do to investigate and resolve this problem will be most appreciated.

According to the agreement, the rebate should have been issued in mid-July. Well, here it is mid-August and I have heard nothing from Comcast. I have however called them several times. One call was a promise for a manager to get back to me in 2 days. Well, I can assure you that never happened, no one called.

So, I placed another call. This time I got an account representative named Joe who informed me I need to wait another 4 to 6 weeks. I mentioned the agreement that I remembered where I have already served the appropriate time period. And he just repeated to me, “You will have to wait and that's the way these things are handled”, (in a smug tone).

I asked for the call to be escalated and was transferred to another manager (I guess) named Greg. If I had to say anything about Greg it would be "he should not be in the customer service area". He seemed more annoyed by my issue than sincere. All of this was playing out while I was watching a Comcast commercial referencing their customer promise guarantee.

Well I did get another promise from Greg (after 20 minutes of arguing), where I could call him back (dare him call me?) if I did not get the promised rebate in another week. This time period has come and gone again and there is no direct contact from Comcast. The phone number he gave me was a general voicemail account. I doubt I will hear from him again.

There seems to be a lack of accountability in this (and many other) organization(s). There doesn't seem to be any more of the management that champions issues. I would not recommend this company as they lack respect for their customers. I'm not saying this just because they seem to have ripped me off for $100. Not at all. It's the customer service I'm referencing.

There are many more details I simply didn't explain here that indicate this. I'm also sure that somewhere up the management chain there is indeed someone that truly cares about my $130 per month that I pay (on time) each month. However, in this case it's not Joe or Greg.

I talked to four people: one costumer rep, two supervisors and one guy I heard coaching the last two supervisors. After talking to all of them for an hour and forty five minutes, I still didn't get any help. So, what’s next ?

My suggestion is, if you continue to have issues with Comcast, contact your customer service department and have them forward you to the executive customer care department for your area. This group generally will take care of you.

Comcast could not tell me who canceled or why. They gave me a new appointment for 8/13/11, 3:00-5:00. Again, I asked them not to call home number since it does not work. Comcast called my cellphone at 3:37 telling me that tech will be there at 4:30. I asked for the tech to call my cell phone 1/2 hour before they come. I got to my house at 4:15, no-show. I called Comcast at 5:17 and was told that the tech was at my house at 3:45 and no one home. I checked my Comcast email and the tech called my home number at 3:45. This phone does not work. Now, I have an appointment on 8/16/11 (3:00-5:00). Comcast has been calling my home number since 8/10/11 even though it does not work. I am looking in to AT&T.

After moving and watching Comcast TV, we did not like it. You had to jump all over the place to obtain the channels we were used to watching. We reinstated Dish Network, just love it, and cancelled the TV service on June 7, 2011. The Comcast tech disconnected the TV service on June 8, 2011. When we received our first bill, it was in the amount of $316.49. We almost had a heart attack. We were charged for the TV double play promotion in the amount of $89.99, then $6.95 for sports package (which we thought was included, according to the service rep), $15.95 for additional outlet service, $9.95 for HD DVR service, modem Rental of $7.00, A/O Same Trip (3@$19.95 each, what ever this is) for a total of $59.85, Transfer from Account to new account of $49.98, Installation of $39.95, installation fee discount of $29.95, taxes, surcharges and fees of $6.92, for a total of $316.49.

Over the past two months, I have contacted Comcast customer service both by phone and online. I have talked with over 20 people. Some could not explain the bill, some told me they had no record of our disconnect, and others told me that everything was being taken care of, all the charges connected to the TV cancellation would take two-three months to come off our bill. Our Internet was being deducted from our checking account, as we had always had done. The last person I spoke to was Robb on July 11, 2011. Robb is in billing and he assured me that all payments for our Internet service had been debited from our checking account and we were up-to-date on all Internet payments.

Today, I have no Internet. I started at 7:45 a.m. calling Comcast. I spoke to five different people, being transferred, waiting, etc. Finally I reached a man who explained to me that we owed $303 for Internet charges from May 1, 2011 plus service charges. Non payment is the reason our Internet was disconnected. My fault, I did not check my back account more closely. Nevertheless, as stated above, I spoke to more than 20 people over the past two months regarding my bill, and all told me everything was OK.

I discovered, in speaking with this customer rep, that we were being charged for Internet service (OK, I will pay for this, and would have all along), plus service calls and account transfer. The account transfer fee we had deleted from our bill with one of the customer reps somewhere along the past two months. I was told this was to establish a new account. New account--$49.98 to establish a new account! This rep gave me credit at that time, but this rep I spoke to today stated this credit should never have happened. He explained that we now have a new account number. Whoopee, $49.98 for someone to give us a new number. We were the same customers, same people.

I told him this was robbery. He left this credit alone but let me know repeatedly that I was receiving this credit when I should not have. When I questioned the service call, I was told it was to fix our Internet. When the service rep came out to install the TV service on June 8, 2011, he messed with our Internet service and our Internet later stopped working. The service call from Comcast the next day was because of this. I told him I refused to pay for service that was Comcast's fault.

After over two hours on the phone, I received a deduction in the amount of $71.93, and paid my Internet account up to date. I suggested to this rep that he speak to his supervisor and mandate that whenever a rep speaks on the phone to any customer, that the conversation be documented under that customer's account number, so other reps can have the history of the problems. This rep said this is supposed to be done but a lot of reps just don't do it. So I have been over two months on the phone with Comcast just to resolve an issue I was told was taken care of.

Something needs to be done, as this company has the "GOD" syndrome. We in Martinsburg, WV, do not have many choices for high-speed Internet; therefore, we are at their mercy. Their prices are way too high. They tell you one thing and then charge you complete different. If anyone can help the public with excessive charges, please do so. Forty-nine dollars and 98 cents to change account numbers!

As far as phone service is concerned, Comcast works very well with my Vonage service. It's a relief that I don't have to call the Internet service provider and Vonage like I always had to with Verizon.

I am annoyed that my plan went from 42 or 47 to $65 or more per month and their best excuse was that I had a promotion. Well, that's not true. They had never offered me a promotion and if so, that promotion was from 2008 till now. So I found that the Internet speed is not what they advertise.

I am running virus scan and defragmenting my computer drive, gone through the trouble of buying a 1.5tr external drive, and still have problems. They gave me a promotion after I complained about the increase of my monthly and the service remains mediocre. I downloaded Norton from their website, it totally messed up my PC that I had no Internet and was on the phone for two to three hours. I had to do a system restore because of that.

My Internet speed is even slower than it was and the cost is way over anyone's budget. Someone has to do something about these companies and their ripping off customers. It's just not right. There are days I have a problem checking my emails. It's faster to just check them from my cell phone. My friend had her laptop connected to my Internet (and no other PC was connected to the Internet) and she gave up because the Internet speed was horribly slow.

After two weeks of intermittent service, I was billed $60 per month. This is even though my bill said I was receiving 12MB download speed. I found out I was only getting 6 MB download speed. I was pressured to pay the bill for the incorrect amount. Amanda at Comcast said she could not generate a new bill for me. She told me that I would receive 12MB download speed now, but I sincerely doubt it since no one was assigned to come to our house to make it suddenly work faster from then on.

I had my laptop checked at Staples, and it connected instantly to their wireless system. The problem lies with my service to Comcast; they will not help me, unless I pay more special service fees. I resent this greatly and feel exploited by them. If I can economically change providers, I will. I also will get my technical support from Staples because I feel ripped off by Comcast. It is their equipment and their service that I am not receiving consistently, and it is not because my equipment is defective. Comcast wants more money from me to sort the problems out--no!

On July 14,2011, after almost a dozen calls to our initial sales contact, Jason **, and another five more to the Comcast sales department, they finally decided to take the money. We had asked repeatedly for an uptime reliability number of 99.999% but he danced around it as he never addressed the question. I asked sales when I might receive the network CIDR information so I could begin programming a router for Houston. She said as soon as the work order gets processed, which I understood, based on prior experience, is when the installer technician goes out.

On July 22, I received an email confirmation for the scheduled installation from Sharica ** at Comcast, but it contained no network information. I replied to our service deliver professional, Sharica ** and asked for out network information again.

On the installation date, July 26, the technician showed up late, I have attached an email saying he should be arriving 2PM Houston time at the latest. The technician told me that cable company ran out of cable modems at the warehouse and offered to install an older model Docsis 2.0 modem. Then the next day, I received the static IP information which was left to me by the installer. I noticed it was wrong. 75.148.242.191/30, we cannot have a gateway of .192 because it is outside of the subnet, so I must again wait for confirmation from Comcast whether all the CIDR numbers I received were wrong. I postponed the network router programming.

On August 8,2011, I discovered that the IP information that was given to us was way off so our router programming failed. I knew the subnet looked fishy, but I attempted to correct it myself with a broader subnet, with no success.I had no way of knowing this unless I called Comcast myself and asked for IP information again, which I did yesterday. It took a few minutes for them to gather the IP info from their gateway. I transcribed them into email. And because the IP was so different, the network hardware had to be reset and programming efforts had to restart. I am only about 20% done with that and I expect it to take another week. Aside from that they sent the billing invoice to the Houston location instead of th Goleta office. The total amount: $443.66 which is presumable for installation, Docsis 2.0 modem and first month's rate.

Lastly, since our cable modem is still the Docsis 2.0, our speed are not 50/10, but initial tests showed it to be 25/5.

I'm sure our saga will continue, but I am starting to lose my sense of humor about this and I've already filed a complaint with BBB and FCC. Sadly, this is the side effect of a greater problem : Regional ISP Exclusivity.

Next, I got my first bill around late June for the amount of $283.89!! I glanced down; I had a past due balance! Naturally, I was upset and wanted to know what was going on! So I called the first agent, he was apologetic. It was an error on their part and I was receiving the wrong service. I was supposed to get 12 mbs but instead was getting 20 and I was charged $99.99 for installation!

After he assured me that it was going to be taken care of, I requested them to send me a paper bill with the correction so I can pay my correct balance. No bill came and my service was cut off about a week later! Now, I was furious and called for the second time only to repeat everything I went through with the first customer agent. I asked about the notes that the prior agent left regarding our last conversation. The agent told me if I paid $26.99 today and that my credit will kick in this cycle but they needed immediate payment. So, I paid and we got the service again. No bill came yet, and I called so it doesn't seem like I'm getting the internet for free. Again, this agent explained that my credit will take care of the cycle due to reimbursement of over $100.00. I asked how much balance is due. He said for next month, I believe $59.99, not including taxes.

A tree fell in our neighborhood on Saturday. After four specific days and times, we were told a technician would be at our home to repair the lines down in the neighborhood; They did not show up. I have recorded transcripts of dates and times they were to show up. When you give a time and date, they always had some reason that the time and date were wrong. They always said they could not get to the "chats" or audit trails. They refused to escalate issues that they could not resolve. They don't want to identify themselves and when they did, they gave false names and errors. They credited me for four no-shows at 20 bucks a piece, but they still did not come today. They are very deceitful.

They were outsourced so that the American worker is not used. Shame on them. They were not concerned that you took time off work or your employer depended on you for productivity. I have all the documentation which I can send to this agency. I have names of employees and recorded chat times and reference numbers which they said they cannot get to in trying to hold them accountable. The tree has kept others from receiving services of public trust. I think Comcast is horrible and an abuser of the public. Utility trust afforded the company to use public service lines. They were allowed to increase fees and held to no accountability from public officers when they used my tax dollars that paid for lines to get them to our house.

Now a week later, I am having problems with the speed of my internet connection. I am getting 20 to 22 mbps download and 4 mbps upload. I was told I needed to have a service appointment which is scheduled for tomorrow. My internet was only working 1/2 the time. The Comcast employees are totally incompetent!

Today, I was told that my modem is bad. After checking with people knowledgeable about cable modems; I was convinced that it's working fine.

What a bunch of losers Comcast is. They're greedy and dishonest.

If you can get service elsewhere, I advise you to do so. I already changed my TV to satellite service; more channels, less expensive, and more reliable service-- believe it or not.

Yesterday when I called Comcast, they told me there was on outage in my area. They can only come and check out the inside first. They don't check the outside first. The lame person on the phone said they couldn't send someone out to look on the outside and that I would need to keep my appointment if I wanted service. Comcast is a horrible company with horrible customer service!

We should all go for class action against Comcast. I hope someone will take the initiative. I am also a victim of their business department. They made me wait for three weeks for the Internet service to be installed. I had to call them first, and they told me that they needed to do construction work to be able to provide the Internet service. They assigned a sales representative to call, Patrick **, who never cared to give me a call and tell me what was going on. They are the rudest people I ever deal with.

In December 2010, I purchased a bundled service package with Comcast that included cable, internet, and telephone services. The contractual installer who installed the Internet and telephone equipment admitted that he was a novice which was quite evident by the length of time it took him to affix an inferior and primitive cable wiring display throughout hallway walls and floor. In retrospect, I also have ADT security services and whenever the telephone is disabled, my security services are also disabled. Since June 17, 2011, I intermittently had no telephone and Internet services for extended periods which ranged from 2 to 24 hours. Initially, I felt these problems were related to some strange power surge and was reluctant to complain. However, after experiencing 2 to 24 hour disruptions between July 11, 2011 and July 18, 2011, I requested a service call.

After being placed on hold for 20 minutes, they finally dispatched a technician who arrived at 2:10PM and adjusted the wire outside and replaced the Comcast modem. He was unable to ascertain the source of the problem and left at 5:45PM. At 6:10PM, the internet and phone were off again. I have placed nine service calls, spoken with numerous supervisors, written to the CEO and the issues have not been resolved as of July 19, 2011. Thus, I am seeking restitution of fees paid for services that were not rendered. After reviewing the numerous complaints from almost every state, it is obvious that this company needs closer scrutiny and oversight. 97% of the 132 complaints received between October 16, 2010 and July 14, 2011 were related to billing practices and disruptions which are not regarding unpaid accounts.

Gale- Richmond, VA

Then I received a bill in early June charging me for unreturned equipments. I called & spoke to yet another Comcast rep. I was so upset. The lady looked up my account & I was on hold a long time while she researched. She came back at the end & told me not to worry b/c the system showed that I don't owe anything. I asked for a confirmation email, but she said there wasn't a way for her to do that. Then today July 7th, I got another bill same as in June! I call Comcast again. I asked for a supervisor. After being on hold 15 minutes the rep came back on to tell me he can't find a supervisor. Then he connected me to Nadia. Again I explained my situation. She said I still owe Comcast for the modem.

I explained that I didn't have modem owned by Comcast; I had an old modem that was offered for free six years ago via Comcast promotion w/ Bestbuy. When that modem died, I purchased another modem. All with my own money. At first rep Nadia didn't want to hear, but eventually listened. So finally she said she would have the matter researched & removed the charge for now. Comcast have lost me for life, & I will spread the word.

On June 21, I did a live chat with a Comcast assistant and disconnection of the Internet service was scheduled for June 28. However, no one showed up on June 28! After waiting for Comcast's technicians the whole day, I called Comcast and was told that my appointment was ORIGINALLY scheduled for July 2, not June 28.

They should be ashamed of themselves for telling such a lie. Had I been told that all of the Comcast technicians would be so busy during the high season for moving and could not help rescheduling my appointment, I would have understood the situation. However, they lied to me about the appointment. I still keep the record of the live chat stating that the appointment was originally planned for June 28, not July 2. I think that after Comcast rescheduled my appointments, the company removed the record of the original schedule to pretend that the rescheduling never happened.

Anyway, on July 2, I waited for Comcast's technicians the whole day again, but no one showed up again! When I called Comcast, I heard that this time, my appointment was ORIGINALLY scheduled for July 20!

Do I have to pay one more month because of the company's reschedule and lie? I am moving out next week! They messed up my moving schedule! I was so upset so the assistant let me talk to his supervisor, who advanced the appointment from July 20 to July 5. This time, I hope to meet real human beings sent by Comcast.

We phoned Comcast and pursued the problem for 6 hours until a new appointment was scheduled. The next technician arrived late and did not know how to fix the problem. He called another technician who removed the new equipment and attempted to install the older model. He ran out of time and so another appointment was scheduled. Comcast failed to keep that appointment. The internet still does not work and we are again calling Comcast to no avail.

I have been paying the different amounts of the un-returned equipment charges for over five years if not longer. My wife is on SSI, and can't afford to pay these high prices for basic cable, digital converter and remote and internet.

The latest situation happened earlier this week. We had an appointment for a "line crew" to come out and bury the line on Tuesday, 6/21. O crew showed up on Monday, took a look at the problem and said that they would return on Tuesday, 6/21, to do the actual work. I called Comcast on 6/21 at noon, 5:30pm and 8:00pm as nobody from Comcast showed up or called.

I was told on all 3 calls that I had an open ticket and that a tech would be at my home by 9pm. When nobody showed up, I called Comcast again at 9:30pm and was told my appointment was rescheduled for Wednesday, 6/22. My wife took another day off from work on Wednesday. We called Comcast at 12:30pm, 5:15pm and 7:30pm and we were told that a tech would be arriving by 9pm. I called back at 9:30pm when nobody from Comcast showed up and was told that the tech called my cell phone at 7:00pm to reschedule for today, 6/23.

Of course, this was totally false, a lie. When I pointed out that I called after 7:00pm, was told I had an "open ticket," and that a tech would be out by 9pm, the customer service rep apologized and did not have any further information for me except that they would be out today between 9am-9pm. He also said his "supervisor" would call me (last night) with an explanation. Of course, nobody called last night.

Today, I spoke with a supervisor of the department, which is supposed to come out to my house for the job. He had no explanation and said that it appears the job has been rescheduled for tomorrow, 6/24. When I complained "loud enough," he said he would have someone come out today. They are supposed to call me prior to coming; however, I won't hold my breath. Unfortunately, I don't have any other DSL options where I live or I would have switched providers a long time ago. If you are considering ordering Comcast Internet services, do yourself a favor and don't do it! They are horrible.

I told him at the time that I spoke with someone the day before and at the end of our conversation I was told that there isn't any balance owed. I asked the second representative to read through the notes before we go any further. At the end he told me the same thing. He apologized for the phone call and said there was no balance owed. I offered to do a payment anyway and if there is a reimbursement, I'd rather wait for that rather than get something reported on my credit report. The representative assured me that won't happen and clearly everything is documented on my account history.

I also told him that I didn't appreciate the phone calls and he said I will receive one more phone call because of the automatic system they have and I could just ignore the call. I didn't receive any call after that. On May 31st, I received a message on my phone that I have a charge on my credit through a collection agency. I called the collection agency right away to find out what the charge was. It was a charge off from Comcast for the same issue. I know the collection agency could only take the payment and I had to resolve this matter with Comcast, so I gave my credit card information to ER Solutions and paid the settlement. The representative asked me to call 14 days later to receive a debt release letter.

Today, June 1st, I called Comcast to talk to someone about the misinformation I was given. I was on the phone for 40 minutes and spoke with 2 representatives. The first representative (Stan) told me that even if I cancel my contract, it takes 60 days before the cancellation; so I still owe for the months I didn't have service. I told him that that was not the issue; the issue is the misinformation I was given and the fact that this will be reported to my credit. Stan transferred my call to another department and I then spoke with Larry. Larry told me that I have to talk to the collection agency regarding this matter. I insisted on speaking with the manager.

The manager related the message through Larry that they clearly see there was an error. The business contract with Comcast was supposed to be terminated January 19th but the clerk entered the wrong date of April 18th. Therefore, they kept billing me and all the charges accrued on this closed account. At the end of our conversation Larry told me that this will be taken care of by the end of business date tomorrow and now I have to wait 30 days for a refund from the charge I paid to the collection agency.

I work full time and I pay my bills on time. I work very hard to maintain good standing on my credit. I sold my business in March and I'm still dealing with Comcast on an account that was supposed to be closed in January when it's June now. They told me that this would not be reflected on my credit but because they have consistently misinformed me, I don't trust what they tell me anymore. They have harassed me with phone calls and had me on the phone repeating myself over and over explaining what had happened. Clearly Comcast does not care for their customers. The result out of this whole situation is that they made a bad reflection on my credit rating. I would ask Consumer Affairs to look into Comcast’s complaint ratings and how efficient they are processing they're customers requests. They clearly need training to process the transactions efficiently and accurately. I spoke with over five representatives and they all assured to correct their mistakes but they haven't so far. I will be contacting them again to make sure they resolve this issue.

Comcast has a communications system that's partially automated that will dump you if your number appears to have issues assigned to it or one minute you will be chatting with someone in Knoxville and the next in Mississippi they call it " call sharing " I call it caller dumping. I have spent more than 40 hours chatting with all kinds of customer service people and have been told conflicting information by all of them.

Later in the year they brought me a new modem but failed to register it as I was talking with joy in Nashville she said the modem was not on file so we added it. Two days later I chatted with Melissa in Nashville and she said it was not on file so we put it on again. I wanted to speak to a supervisor on Thursday May 19th and I chatted with Ryan in Knoxville, he promised that a technical supervisor from Memphis would call me and I’m still waiting.

On Monday May 23 after a good chat with Carla in Memphis she sent out a technician and the Germantown Collierville technical supervisor Carolyn ** who did a fine job trying to fix my issue. She even followed up the next day to try and fix the issue. The afternoon after she and the tech left I could not log on so the new box the 3rd one in a year would not let me on I talked with tech support which is in the Philippines three different times and finally got back on Tuesday May 24th.

On Tuesday evening finally totally fed up with Comcast I ordered an ATT DSL internet system and it arrived the next day and I hooked it up and it has not faltered at all. On 5-26-11, I contacted the corporate office in Pennsylvania and chatted with a staffer who said someone from the local office would be calling me and that hasn't happened either. I have heard every false bit of misinformation one can hear from Comcast.

In the past, I told them I no longer wish to use their email, and asked them to lower my internet bill. They thought I was joking. My history with Comcast is not good. When I moved, it took almost 10 hrs on the phone to get my service right. They tried to charge me for my modem, they claimed it was theirs. I tried the digital cable. I had to take the digital box back because I was sent letters threatening to raise my rates if I didn't sign a paper that I assumed I'II had already signed when I got the box.

I called right back and was on the phone with a rep. I was told that I had to reschedule since I didn't pick up the phone. It was 8:06 am. Really? Wow! We were livid! I asked to speak with a supervisor and was put on hold for 10 minutes. And then the same rep came back on the phone. She never got a supervisor and just repeated what she had said prior. I asked to be transferred to a supervisor again and she blind transferred the call to another rep, not a supervisor. I had to repeat everything I had already discussed with the previous rep. So, after much arguing, I was finally transferred to a supervisor (it was after 9 am by this point, one hour into the phone call) who stated that my appointment wasn't cancelled and they would still be there by 10 am. 10:30 am hits, still no call, and no tech at my house.

I called again and spoke with Surel who stated that the appointment had been cancelled. What? I was done! I asked him to cancel my service. I don't pay over $70 a month for Internet service just to be treated like this. So he put me through to Bobby. Bobby was very apologetic and friendly and even understanding. He offered me an appointment for the same day from 2-4 pm and a $20 credit and $15 off my bill for the next 12 months. I told him that was fine, but I was going to talk to my husband about still cancelling, and he understood.

Well, so far, it is 3:58 pm and no call. I guess we got cancelled again without us knowing. My phone hasn't rang once, so they have two minutes to give me a call or they are going to get dropped. I can pay $70 to someone who needs it and will value me as a customer. Poor customer service. Do not use them, they are awful!

That suggestion seemed a bit non-caring and ridiculous. I shouldn't have to power cycle my equipment every time I want to connect to the internet. Then the disconnections started happening more frequently, especially during the nighttime hours. Every time the Internet would disconnect, the phone service would shut off too. I called Comcast again and complained that we can't use services we are paying for. I told the customer service representative that I was calling from a payphone, since their phone service was too unreliable to carry on a conversation. And all calls would cut out after a minute or two.

The representative confirmed that it wasn't a problem with our router, since the phone service doesn't even go through it. The representative also said they would send a technician out to check the modem and the cable line. Then the technician replaced all the line from the pole to the house, replaced some splitters, and replaced our modem. She also found a problem we didn't know we were having. When she connected her device up to our cable line, she said we weren't getting all the TV channels that we were supposed to be getting. We hadn't noticed this, since we don't watch that much TV.

After she replaced the equipment, she did another test with her device saying she noticed a drastic improvement but admitted that the signal was still not in proper specs. Since the internet appeared to be working at that moment, she left saying to call Comcast if we had any further issues. Sure enough, the problem came back immediately.

The next tech Comcast sent out checked everything, replaced some cable lines inside the house, and left. Nothing he did fixed the problem. Then one of our many TV boxes quit working altogether and wouldn't pick up any stations. Comcast sent a tech to replace that and to try to check on our internet problem. The technician replaced the TV box and got the TV signal working again but wasn't able to do anything for the internet.

I called Comcast to complain again. At this point, they offered me 6 months of Showtime for free. That was meaningless to us, since we hardly watch TV and it in no way helps the internet problem. A discount on our bill would have been more appreciated. At this point, Comcast told me they would send out a field tech, since the regular techs couldn't solve the problem, and that he would definitely be able to solve it.

The field tech came out and seemed to understand exactly what the problem was but not what was causing it. He decided to rewire the inside yet again. When doing so, he felt voltage running through the line. I felt the lines and sure enough, it was comparable to a strong 9V battery. He immediately said he was done there and that we were causing the problem ourselves. He said our house wasn't properly grounded and that we were feeding voltage back into the system thus causing our own problem. How he was so sure of this, I don't know, since he did not use any devices or equipment to confirm this. We were charged $40 for that tech to come out. After his visit, we had all the outlets properly grounded and tested the ground to make sure it was a good ground and worked properly. It did.

Since our internet problems had been progressively getting worse, I called Comcast again. And again, they sent out a technician. This tech appeared to have the best understanding of the problem. After giving him a history of the problem and what had been done thus far, he watched the modem lights and confirmed we had a real and serious problem. He said he would go outside and test the line to see whether or not we ourselves were sending voltage and noise back into the system. That is a test that the field tech should have done but didn't.

After he finished his test, he confirmed that our house was not causing any noise and there wasn't any voltage feeding back in the line. He then told us that the problem was being caused by one of our neighbors. He said that one of their houses was creating high voltage and feeding noise into the system. He apologized for the fact that he wouldn't be able to fix it right away and said to give him 2 or 3 days to isolate which house was causing the problem. He gave us a cell number and said to call him directly if we were still having problems after that.

Two days later, the problem appeared to be fixed. A couple more days later, the problem came back fully. We called the number several times and left a message but never got any call backs. That was not surprising. I called Comcast, and they said they knew nothing of it and that according to their map, our neighborhood was just fine. This was in contradiction to what the representatives had told me in earlier phone calls. On more than one of my previous calls to them, the customer support representative had checked their area map and said "yes" that they can see that there are some service issues in the neighborhood area.

So basically depending on who you talk to, they will either admit or deny a neighborhood-wide problem. Eventually the last representative I spoke to apologized and said there was nothing that Comcast could do at all. She did not offer any sort of compensation or any discount on our monthly bill, even though she admitted we weren't getting proper service. I explained that I was thinking of switching to Qwest for internet service, and the representative told me that that would not help. She told me that Qwest uses the same lines and poles and that even if I switched over to them, we would continue to have this same problem.

At that point, I decided to wait just a little longer before cancelling services. As of now, we have cancelled our TV and phone service but still subscribe to internet. Our problem still exists. I don't know what to do. Also, in the past week, aside from the random disconnects, our speed has dropped significantly. We are paying for the 20 Mbps service, and as of a few weeks ago, we were getting that with an average of 23 Mbps. Now, the best we can get is 3 Mbps. The slowest speed Comcast offers on their website is 15 Mbps. So something is clearly wrong.

I don't know what to do anymore, and I get the distinct impression that Comcast is taking advantage of us and doesn't care as long as we keep paying the bill. Is there no law that requires them to keep their end of the agreement? We can't afford to pay $40 every time we need a tech out here, which is always.

Every month, I'd receive a call from Comcast saying they were sending someone out to book me up, no show. That continued for months. A costumer service rep. named Bob contacted me to set up for a tech to vet me hooked up. That was in July of 2010. In August, a tech came out and split service of the apartment from above me just temporary, supposedly, so I would have the triple play. The phone and TV worked well, but my high speed Internet was slow and would kick me off line within minutes to no more then an hour of being online. I called Comcast letting them know I was having problems with the Internet. I thought it was the Norton Security was doing it. I forgot my hook up was split from another apartment. Weak signal or weak stream coming into the apartment plus split 3 ways to go to 3 TVs. I called Comcast Sunday, the 3 of April 2011. They set up for a tech to come out Tuesday the 5th of April 2011.

I showed him the so called temporary hook up and let him do his test on my computer and he checked the dream/signal from the split outside of the apartment and said they need to do the pre-post to get me the proper stream/signal to come into the apartment. I was told it won't be done overnight. He seen from prior paperwork that the prepost was originally scheduled in July of 2010. He then called Comcast and put in for the proper prepost again to be done. I had to call Comcast every time I got on my computer to try to see what could be done about my lack of Internet stability and why was I still being charged for a service. I've been billed for and not receiving. I was then told they would credit me for a month that I first said it was due to Comcast not having me hooked up properly. And that I had to wait for them to solve the problem before they could credit me.

Ever since I called them, my Internet service is getting worse. I've done drugging they told me to do from deleting the cookies, cache, to resetting the box to doing Norton massive computer clean up of spy and adware scans, which showed there were no viruses. I was calling a lot since the 3 of April. They say it will be 2 weeks before a date for them to get come to do the digging of the trench for the prepost will be set and don't know how long it can take for that date to actually take place. I now have an even harder time to vet on line and stay than I did prior to me having complain and the tech come out to let them know what the problem was. This is the reason why I am putting in a complaint on Comcast/ Xfinity.

The Town of Sterling has been wonderful to deal with including the Building Departments, Inspectional Services, Fire Department, and local utilities. They have been very accommodating and a pleasure to work with. They understand the value of a company like us moving in and updating a property such as this and what it brings to the community. Us moving into a location like this adds value to all of the real estate around us because of how we increased the value of this property, it helps the other local businesses in the area with increased volume of business because of the 70 employees we bring to the area to do business in that area. We hope to continue to grow and provide opportunity for additional hires from this area to add to our work force.

This Recession and current economy have been very hard on small businesses like ours as you very well aware. I have been doing this for over 23 years now and this is by far the worst period I have ever seen. To be honest, I am not even sure our business model even works now with the new set of rules that are out there to compete in this economy, but we are trying our best to survive and to make it to the end of this period. We actually had a decent 2010 so , we decided to invest in property and to stop renting and hopefully 2010 was an indicator of things to come. So we bought the property in Sterling and hoped to make this our new home to take us into the next decade and help with setting us up to be prosperous into the next decade.

The purpose for this letter is to inform you, and also ask for your help in dealing with Comcast. We have electricity, we have gas, we have phone service, but we have no internet service. The only player in town is Comcast and our hands are tied. We can only deal with them. We first contacted them on February 28th, one month ago today. We are planning on moving into our new office this Friday April 1st at the close of business on that day and opening for business on Monday April 4th. They are now telling us we will not have internet service for approximately another 3 weeks. We have documented all phone calls and internet dealings with them.

They have been totally slow, unresponsive, and non-caring about our situation. Basically treating us like a number and could care less about our situation. I have no idea if there are more complaints, many complaints or no complaints about Comcast and their service, but I feel I needed to write you and every other person in politics and the media who might listen. I have been totally shocked to find out that it takes 6 to 8 weeks to get internet service to a business line ours in the town of Sterling. We deal with municipalities all the time. Getting power, telephone and internet service for our clients. We know the routine, we know the pitfalls and the steps needed, but dealing with Comcast has been the worst. Just totally unresponsive to our needs and time frame.

They need to run a cable 700 from where it is currently dead ended on the street. They say that is one of the reasons they cannot do it quickly because they need to schedule that part to get that wire strung on the poles. The other is they say they need a police detail. I tell them that we know what it takes to string a cable 700, and we know what it takes to get a police detail and both can happen very easily with a little bit of effort. They do this every day all day. They prefer to put up barriers instead of removing them. They prefer to stop business instead of helping it.

Basically, I read all the time about how politicians talk about providing jobs, helping small business to succeed, to provide an atmosphere where businesses can prosper so they can hire new employees. Everyday I see on the news how it is so important to get America back on its feet, to get people back to work, to buy properties and help out neighbor hoods they are located in. To get the most important segment of our industry hiring again, which is small businesses. Well, here is a perfect situation. We have done everything with out no kick backs or buy outs from the governments, no tax credits and no assistance what so ever. I just need Comcast to give us internet service. They were given this monopoly by our government and now they stand in the way of business progressing. This is just not right. We are not a 100 billion dollar bank, insurance company, or car manufacturer, we are an 8 million dollar a year small business trying to survive.

Technology is so very important to our business and every business out there. I keep hearing that the government wants the internet brought to every household in the country. Well, we use it and need it and cannot run with out it. The impact to our business is in the tens of thousands with out it. If the government is going to give these companies a monopoly in these towns, the government needs to apply pressure to these companies when they are not serving the good of the community.

Hopefully there is something that can be done here. Business as usual with Comcast needs to stop. Maybe we cannot be helped, but others may be able to be in the future.

I then called Comcast and was again put on hold for long periods of time. I then spoke with a gentlemen who told me a previous tenant had defaulted on their bill so I would have to show proof of SSN and other documentation. This has been one of the most frustrating ordeals in my life. Everyone gave me different answers and put me on hold. And never did anyone tell me I had to provide a copy of my SSN and other documentation. This is the worst customer service I have ever seen in my life. I am now out over 100 dollars of lost work pay and several hours of frustration waiting for them to install. And then to be told I need documentation because a previous tenant defaulted. This is pretty sad that a large established company can treat people this way and get away with it. I hope there is something you can do to help me. This will be very much appreciated.

I just want an answer and my money back! I spent $114 in a modem plus router, but it’s been one month without Internet. That means I’m paying Netflix for nothing and at least 4 calls per day leaving messages to an answering machine.

I called at four and they just said sorry and rescheduled me for tomorrow, same time. I complained and said that I was not waiting all day and give me a one hour time block when they would show up. He said, impossible, then I said to put me on the phone with the supervisor. I spoke with Reggie then he said that he will give me 8-11 tomorrow but don't know if he can do anything. I told them to give me the first appointment and we shall see. Needless to say, I am pissed.

I want to cancel but, of course, that takes research and time to get a new service. They totally act like they have no control and don't care. How hard is it to actually call whoever is scheduled to come and communicate?

All I got was the run-around and the last time I was so livid I started crying and the representative hung up on me after I spent 40 minutes on the phone wasting my time and having accomplished nothing. So I am still delinquent. I still have service since nothing was cancelled or even done. I don't even want to call anymore because I’ll blow up if someone transfers me again.

I've made several calls to Comcast's tech support for assistance without any success. One tech support person (Stephanie), who obviously didn't know what she was doing, got frustrated and hung up on me. A technician made a house call, but said that my service was as good as everyone else in the area was getting, even though I did several speed tests while he watched, which confirmed my claim of slow connection speeds.

I also went to a couple of websites which loaded web pages slowly, but he still claimed that, according to his wi-fi meter, my connection was fine, and there was nothing he could do. After calling tech support several more times, I was told that Comcast couldn't do anything about the problem, and they wished me good luck with it.

Since I work from home, this has caused me to lose quite a bit of money and have been suspended from employers. Today I started training for a new job and I cannot miss a day of class or I will be disqualified, and my connection keeps going in and out, which caused me to lose 3 hours of training. I am now waiting for a response from the trainer to determine if I will be allowed to continue training tomorrow. I have lost $2,711 over a year as a result of hours I have lost because of Comcast.

I gave Comcast 10 days notice and informed T-Mobile of the transition. Comcast was called 3 times to confirm the transfer of the number from T-Mobile to Comcast. All three times, everything was confirmed for a transfer on the date of installation. When the service technician showed up with the new modem he had an entirely new number and knew nothing about the old number that was to be used. Subsequent calls to customer service and being put on hold for over 35 minutes only resulted in an insincere, "Gees... were sorry," and the fact that they never did what they said they were going to do. It will take 5-10 days for them to contact T-Mobile and make the change. There was/is no making up for their mistake and no promise that they will get the job done as promised. These ** guys suck and if you have a choice for other providers in your area, use them.

The Saturday before I left, I took the two converter boxes to Comcast's Lyndon St. office in Detroit and made sure that I got my receipt for them, because I had heard the horror stories of what happens if you don't. I was hoping to avoid that nightmare, but it made little difference. I just got a call this morning that they were going to hand me over to collections for the equipment that was not turned in. Luckily, I have my little pink receipt to prove that I turned them in.

When I called last week to find out why I couldn't get into my email account, the customer service rep told me that he saw that I still had their equipment, and I told him that I had a receipt and would scan and forward a copy by email, if necessary. He suggested that I contact Comcast Customer Loyalty to find out about getting access to my email account.

This past Saturday, 10/16/2010, my wife made the call to Comcast Customer Loyalty as we only have cell lines, and Saturdays do not count against our minutes. I still wanted to find out if I could either have access to my email account that they closed without informing me in advance, or if they could at least forward all of my email to another address. My wife wanted assurance that Comcast had noted that they did indeed have their equipment back.

The first rep told her that since the account was already closed, there was nothing that could be done about accessing my email account or forwarding it to another email address. She was then transferred to Edna to find out about if the equipment issue was resolved. Edna told my wife that she saw in their system where I had turned the equipment in, and that she figured that the customer service rep that I had talked to the week before did not go deep enough into our account information to see that we had our own modem, and that was probably the outstanding equipment that he was referring to.

She was very quick, though to see to it that Comcast got their money for the two days that my service was left open after my departure. She assured my wife that she would waive the fee for taking a check over the phone, as we could not pay it online because we no longer had an open account! And with the outstanding fees being taken care of, we would not have to be bothered by Comcast again. Oh, and we never got a bill at our new address either, so I am kind of wondering just how did they intend getting the rest of their money. I did make sure though, that they had my forwarding address. Comcast may have sent the final bill to my old address, and it has just not gotten to me yet.

In conclusion, I am hoping that with my return phone call to Comcast regarding the collections issue, they will forward me something indicating that I am now free and clear of them forever. They did give me a case number for future reference, this time with a projected closed by date of November 4, 2010. I will never, ever be tempted to use Comcast in the future. It's like a bad marriage from which you can have the devil of a time getting out of.

Well, as you guessed it, they did not call so I called them back, again that nice apology, let me put you on hold an I will talk to a supervisor. On hold for 5 minutes and she came back and said there still working on it and earlier in the day I asked it to be shipped red and ship me another one. Guess what? They still wanna look for the other one.

Earlier in the day was also told they did not know how to or where they are at to ship. I also said hum you must new on the job and seems no one knows what to do with any training and she said I been here only three days. Being in the customer service industry, big bells and whistles went of no training, high turn over, everything is scripted. Such a shame , I am now handicapped and I was gonna use this technology to make my life easier away from home. Maybe Comcast should start listening to there customers. Is Verizon FIOS any better? Lost of time and wages plus stress = $500.00

After being transferred and given various phone numbers and speaking to the above people totaling 3 hours, Adriane claimed the problem was solved. Later on, the internet disconnected. I called customer service again. I spoke with Terea, I explained to her my problem and I was told that I would have to move my router closer to the desktop. So she scheduled an appointment for Saturday 10/09/10 bet. 2pm-5pm. Comcast's automated system called to confirm the appointment on Friday night 10/08/10. The automation again called Saturday morning 10/09/10 to confirm.

After no one showing up, at 5:15pm on 10/09/10, I called Comcast to get the status on the technician and was told by Brenda that the appointment was canceled. I asked why and was told that Terea put the order in as a troubleshooting problem, so Comcast canceled the appointment. I was furious. I asked for a supervisor, where Taurean ** came on the phone. He begin to tell me that someone tried to inform me during the week of the cancellation but my mailbox was full.

I said that was not true. My messages were checked everyday and besides, I had 2 confirmation calls as recent as the day of the appointment. After going back and forth, Mr. Taurean tried to give me an appointment during the week. I told him I work for a living that's why I had a Saturday appointment. He said the next Saturday appointment was in November. I was not happy and told him that was unacceptable. He then said he would call the Expedite dept to see if I could get an evening appointment and he would call me back the next day.

Meanwhile, my internet went down completely Saturday night and I had to call the internet dept to get it working again after about 30 minutes. On Sunday, 10/10/10, Nicole from the Expedite dept called to reschedule my appointment for Tuesday 10/12/10 bet 5pm-8pm. When I asked her name she hung up on me, (fortunately she started speaking on my answering machine when I picked up the phone, that's how I got her name). Since the,n my internet has gone down again (total, 3 times) and I had to call the internet dept once again for service. The gentlemen from internet tech support times were very nice and helpful. But I must say Comcast's overall customer service has been horrible and disenchanting. All this to get my router moved from one location to another. I told the supervisor that I would file a complaint and; that's what I'm doing. I wanted to make this agency aware of Comcast's poor customer service.

She never returned to the phone. I waited another 20 minutes and finally, another service rep, Lisa, picked up the phone. I had to start from the beginning and explained my situation again. She put me on hold and she never returned to the phone. I waited another 10 minutes and a man from Houston customer service picked up the phone. I had to explain my situation a third time. He told me that my service call to my house had been canceled because the problem was areawide. He stated that someone should have called me and advised me of the canceled appointment. Since my home phone was not working, I was using my cell phone and used up about 60 minutes of time. I am going to look for another company that can offer me the service I need and also has good customer service. I think Comcast has grown so fast that it cannot service all their customers.

, "Oh no it takes 24-72 hours."

I asked him why the sales guy would tell me 2-3 hours and he said he had no idea. Basically, I was lied to. I was upset and the gentleman said, he would escalate my problem to a supervisor and they would get it done with 24 hours and give me an email. Surprise, surprise, no new speeds, no email. I contacted them a third time and was told, "Oh no, no upgrade was processed." So, they never even upgraded my service, even though I talked to them twice.

This third time, he swore he was adding the upgrade and it would be done within an hour? An hour? How is that possible? This company is ridiculous. They lie, they are incompetent, they are rude, and they don't even give paying customers information requested. Never order Comcast. And now that AT&T has U-verse there is no reason to stay with a company that treats it's customers like this.

Also some of my video on my site at some point was not working. Guess what? Comcast had decided to turn on a firewall in my modem which blocked all my video. Great! Got that fixed with help desk.

Tech guy did great job. Figured out that modem was old, wire in our yard was old and insufficient. So, he put temporary solution. Everything back up. Great! As happy as a little kid. Then came techs to put real wire. Everything low again after that. So other tech came back out and fixed things again. So happy for a while.

Today decided to check again my speed, guess what? Yes, Comcast was super slow again. Called help desk. Tomorrow another tech comes out. Frankly, I hate Comcast, I don't trust them. I will give them another chance. Oh, forgot to mention, they charged my $27 for a "Customer Complaint Call". How about that? Deliver a lousy service and charge for that. Comcast should be very rich. Anyone out there. If you have other options, consider them first!

Every place I called put me on a phone tree, wasted my time, and all they could do was apologize and say they couldn't fix it. I have done everything suggested, for the first few weeks. I handled them calmly, but now I am enraged and threatening them. What else can I do when a company offers and accepts payment for a service that doesn't work? There is no other option for cable and I pay $120 of my disability income.

Finally, Comcast decided that the problem was not my modem (after they changed it 3 times). The problem was at the pole at the front of the neighborhood. Comcast has aggravated everyone in the neighborhood, because we all had the same problem. And because of Comcast's incompetence, it took them 1 month to figure it out.

I canceled Comcast, returned my equipment, and again, requested my modem back at the Orange Park branch. The lady was very rude to me and told me I must have a receipt for the modem I purchased years ago. You can see that there is a modem on my account that is not Comcast's. Apparently, that was not proof enough that I owned a modem.

To top it off, I received a notice today that Comcast was sending a collector after me for one of their modems. No doubt, one of the three that the tech's switched out. Wow, Comcast has so much nerve. They are fraudulently charging me for not returning their modem, while they have also stolen my mine.

I haven't decided whether or not to consult an attorney or perhaps the District Atty or even the State AG, yet. And, as a little kicker of abuse, it turned out that my modem was fine. Someone unknown, but using a Comcast-typical device, had actually dead-headed the cable at the point it connects to my house, as they would do when a bill is unpaid (which mine was not, ever). The service tech who found the "problem" showed up about 2 hours late as well, and the time spent on the phone so far is about two hours (still unresolved).

Comcast's standard solution for all this **? So far, they are offering $20 for the blown service appointment ("That's all we're allowed to do."). A half day wasted and they offer $20. You get no consideration for the make-up visit if they miss the first one. You just eat another morning or afternoon waiting.

We discovered that we can only have 1MG with the second modem. We called Comcast whom we allowed to enter our private home to provide this service. We were told that this service will be $5 more a month. We called to talk to Comcast and were told we can not have more MG because we wanted 2 modem. We were told we could only have better connection if we had the wireless. When explained the failed connection, there was no resolution. We received a bill for double the amount or 60 a month for internet. We felt that this is fraud because we were told 8MG and only have 1MG. We were falsely led to believe that this would only be an additional $5 but were charged like two household instead of one.

This seems to be non-disclosure. I spoke clearly, I said I do not like this, like they entered our home with the intent to defraud us of money, make us pay for their fraud, false advertisement, lack of disclosure in the privacy of our home. They never said they did not understand English, they never said they did not know what I said, but intended to use our sincere intents for fraud and money gains. When told there was a problem, they said there is no solution and no correction, but we must pay for lack of disclosure.

They don't know what they are doing or where they are. They cannot hear and refused to listen to what is being said. I returned the modem after being told that they will not correct this and will charge us double for what we will not get. They walked in to the privacy of our home to commit fraud. They are using our home to make money and refuse to respect, communicate. They are actually insulting. They were offensive. After listening to verbal communication, they did not understand they would never be authorized to enter our home if they told the truth or were honest.

My wife was with me when I called. She could have gotten on and verified her SSN. All I wanted to do is pay them online. It is a benefit to them yet I have to pay them $10 to change that pays them? People thought Enron took people for a ride. With my last problem with Comcast, it was not resolved until I emailed the president of Comcast. They are a nightmare to deal with. If I had a viable alternative I would drop them in a minute.

Our internet service is pathetic. Lets put it this way, if we want to use our internet service, we have to wait until after 5:00 p.m. It never works before that. It always is saying Comcast is having a server problem or Comcast's server is slow today. The whole problem is Comcast's infrastructure. We live in a low-income area where most of the people can't even afford cable. Comcast ignores replacing old lines with new ones in those areas. They don't care! My husband is getting ready to call Comcast one more time this afternoon. If Comcast does not get on the stick and fix this problem, they lost a customer. I will cancel my phone, cable and internet and go elsewhere. I am not going to pay close to $200.00 per month for something that works not even half the time. Would you? In this economy, no one has money to throw away.

After a long rainstorm, I went into the backyard and found the phone line access box open with a mass of wires drooping down the side of the house, which I placed in the box as best as I could and closed the panel. I then went to log onto the internet to attend my online college courses, only to find that I had no internet! Then, when I picked up the phone, I found I had no phone access! I called Comcast on my cell, only to be given attitude. After some discussion, I was told it would be escalated to a supervisor who would call me within the hour.

24 hours later, since I had received no phone call, I called Comcast again and went through the whole explanation, only to be offered another visit from the technician in two days time. The only times offered were working hours. So, my wife is taking time off of work to meet the technician again. This caused loss of class time, which will result in at least one letter grade in one class. And this caused loss of leave time used to meet with technicians. Also, this caused months of loss of security for a disabled alarm system.

I was shocked to see the technician arrive at my home. He was there for 6 hours. He completed 4 of the rooms and only hooked up 2 phone jacks and the internet. He stated that he could not complete the installation, because he would have to drill holes on the outside of my house to get the cable installed in the remaining rooms. He then stated that he would return to finish the room.

Well, if anyone has ever moved before, you know that cable is the last thing on your mind. We never received our first bill (so darn typical of Comcast). Then we were surprised to see a bill in May for over $400.00. So my husband decided to contact Comcast, and as usual, if you owe a balance, you can't get through.

Finally in June, we were able to get through, thanks to a friend who works for Comcast. My husband spoke with a young man by the name of Stefan who guaranteed that we would receive some type of compensation for the inconvenience of only having 4 rooms installed and for the phone. Well, my husband was so happy for him being so understanding. He stated, "Don't worry about the phone issue; we can live with only having phone usage in 2 rooms." What a wrong thing to do! Stefan also guaranteed that a tech would be by that Saturday to finish the installation (which happened 2 months later!) and that we will receive a new bill with the credits.

Although my husband had not wanted to pay a thing until it was corrected, he paid 1/2 of the bill. His philosophy: 1/2 the payment for 1/2 the work! So as promised, a technician was out to complete the job (and he didn't have to drill outside!). This was on 6/12/10. Well, needless to say, it is now 6/28; and we have no phone or cable. And God only knows when the internet will go down. So we contacted Comcast and spoke with Josie who stated that there was no record of the credits (Go figure!) and that she would need to email Stefan to find out what type of credit he was going to issue! (So we were to wait all over again!)

So I decided not to wait. I immediately called back and spoke with Roz and asked for a supervisor or manager; she refused to patch me through. She said that she needed to get info from me. Needless to say, I never spoke with a supervisor. I explained my situation to her, and she stated, "Well, on 4/19, we credited your account $79.50 for the installation." There wasn't supposed to be a charge for the installation! And she said that the most she could do was credit the remaining $51.95 for the installation. Again, there wasn't supposed to be an installation fee! And that is not good enough! We have gone 2 1/2 months without the proper installation.

She then stated that she couldn't do anything else because we were only charged for the package and the 2 HD boxes. But hold on, our package was for a 7-room installation! What in the world! So needless to say, after speaking with Roz, she transferred me to Jennifer in collections who started by saying that we were not getting another credit for anything else, even after I explained our situation. She said that we needed to make up our mind as to what we were going to do because our account was in the red and that we haven't made a payment since we started the services. What?!

I was furious by this time and stated that my husband paid over $200.00 with Stephan via a debit card. She looked and saw the payment and said, "Still you need to pay the $208.00 before your services will be turned back on and you need to decide what you are going to do!" What kinda customer services does Comcast think they are providing?! Since they basically cornered the market in my area, we are pretty much stuck with them! Comcast needs to remember that it is customers like me who provide them the money to pay their bills, not the CEO. Without the customer, you would not have a job!

When I take my online classes, my internet service would get turned off. Do you see what happens if Comcast cannot suck anymore money from you? The staff would play with my cable/internet services. All what I can do is to devote my time to call a technician and they would relate to you their bible studies of reasons why I do not have cable/internet services. Comcast deceives you and makes fun of your services if they cannot suck any more money from you. Is there a law to prohibit from this kind of business practice? Please help. Thanks.

During the last 2 weeks, our Comcast internet and telephone service has 6 times gone out for 1-3 hours, usually in the early morning, 4-7 am period. Our cable TV service is not interrupted. When this happens, we call Comcast and they verify that the modem is off line. They sent out a service technician who replaced our modem but that did not resolve the problem. Reportedly, Comcast has scheduled a line service check (to take place sometime in the next 10-14 days!). They have issued a whopping $6 refund, to compensate us for approximately 20 hours accumulated service outages. To appreciate our frustration you should be aware that this is not an isolated instance. A similar spate of service interruptions took place about 6 months ago and about 6 months before that and about 6 months before that.

When this happened a year ago, Comcast reran the line from the pole to our house. When it happened 6 months ago, the line-check rep found a cable box at the pole on our neighbor's property, that had been improperly reassembled and was filled with water. When it happened 18 months ago, the line-check rep said lines in our area are old, run through water pockets and need to be rerun. That "jives" with our observation that most service interruptions take place when it's raining or morning dew is heavy. We rarely have an outage on a bright sunny day.

Ours is not a large residential area. The number of people effected might be few, but maybe not. If you're experiencing Comcast ISP outages in the **, weigh in here, maybe if enough of us complain, Comcast will fix it.

Two techs were sent out, who fixed my DOCSIS3 modem issue, and made sure I was on the proper billing tier, took about 2 hours to fiddle with their box on the well to get my connection up to snuff, as best as they could. Because some flood issues further upstream, were causing minor radio noise on the lines. Okay, I can accept that it will be fixed, as things get back to normal. But these techs blew out 4 other families' cable connections in the building, while "fixing" mine. Now, it took me 6 days to get assistance.

Somehow, these 4 families got a tech out the next day, to fix their cable/internet and degraded my line to the point that, by 1.5 days later, their internet analyst, Ana, did something on her end, and I lost all connection. Until then, just my download speeds were being affected, and not my upload. I did a back trace route, and reported the server that was between my house and modem, was not responding. There was nothing, just hours and hours of aggravation. I was told that it would be 3 days before a tech could come out. I understand, that in normal circumstances, their SLAS are 24 hours or less. They refused to respond.

The tech did not show up on Tuesday or Wednesday, but I found a call tag on my door, after I just got home from dropping off their modem to a "counter location". The address in the phone books is some locked down secretary spot. She stated people always come here. I said it's the address in the phone book for all local Comcast listings. She gave me a "map", of how to get to a counter location. I paid these jokers $250 for a tech who didn't do the install correctly at $40. I was out for 10 days with no service. They "refunded" my first set of outage days. I'm awaiting my bill for the second. The headaches from using their "internet" service, and talking with an analyst, only to be "hung up on", after being told "you need to call this" and "I can't help you".

I got their "advertised" speeds on their network, try speedtest.comcast.net, but not on the internet, because of latency/resistance. Try just speedtest.net. This is how the "claim" of speeds is determined. So the first speed test is only on their network. The second is the true internet. They totally have a sweet monopoly in this town. No other cable companies are allowed. However, out of this metropolitan area, they have competition. I've lost time, and gotten half baked results. I was charged for things that I did not get service on. It was a total waste.

Is this even legal? Am I now an unpaid employee for Comcast as a debt collector? Can I now legally send Comcast a bill for services rendered? This is not the complete story. I’ve shortened it considerably. I’m just sick of the whole mess. This has been going on now for about 11 weeks. I just want it to end.

The tech. we talked to finally agreed, that it was not just the wireless and that even with a direct connection to the computer we were loosing connection. But the best he could do even after being on the phone and on hold, he could not schedule an appointment and would have to have someone call us. We still are losing connection and no one is calling and we can't get anyone to come out. Why do we stay with them? Because that is our only option. We have to call AT&T and were told that they are not fast in our area yet but would let us know when. We have missed important information. This is very aggravating. A friend who is staying with us is unable to get work information.

A customer service rep from Orlando attempted to help me but she gave up also and said it was a problem with Outlook express. I seriously doubt that since outlook express worked very well until I made the mistake of transferring to Comcast high speed internet service. This problem must have an answer and I would appreciate knowing what it is.

Is this one sided contract valid? It is causing significant productivity loss with unwanted phone calls.

Our most recent adventure is with a problem in service. They sent someone out and verified before the visit that there would be no charge. Upon receiving the bill, we were charged $27.99 for the visit and had to spend 30 minutes dealing with several people to get the charges reversed. I just want our netbook. Ideally, we would be allowed to drop the service and try something else but we have a contract.

Once again, I called to report that the problem was still occurring intermittently. I explained to them that one of their techs had been here and that he checked the modem and the wiring and there was nothing wrong with them (at least that is what he told me). They insisted they would have to send someone out again. I responded that I felt it was unnecessary, but if you do, I don't want to be charged.

They sent out another technician who agreed with me that it appears to be a problem at either their server or one of their nodes. Additionally, he informed me that some of my other neighbors approached him and reported to him that they were experiencing outages also. Within 24 to 48 hours after his visit, the internet service was working without any intermittent outages and has since worked extremely well.

In my opinion, what Comcast has done is borderline illegal. If I were a lawyer and had the wherewithal to investigate this issue, I'm sure I'd find that in this instance, there was a problem either at the server or node as the technician had stated. However, Comcast will not even investigate my complaint. They won't let me talk to anyone higher than a supervisor. I asked the supervisor and the call center rep to provide me with the history of my calls and the notes taken.

Although they did note that there was an outage, they refused to waive the fee they had charged me, supposedly because the technician stated in his notes that the resolution could have been handled over the phone. Therefore, according to the call center reps, the customer will pay for the service call (that I didn't want).

I had to go through it all again the next month and the next. Getting angry, I asked that they do something about this. So they agreed to send a tech out to my house to physically check my equipment. Fine by me. The tech came out, understood my situation, made a call and the charge isn't on my next bill. Yeah! Success. Oh wait, jump forward another 6 months. I got a mysterious phone call from "Comcast equipment recovery group" or some such. They want to know about a cable card I still have that they want back (with the original serial number from the one I never got). I explained the whole story from above and the guy said, "OK, thank you" and assured me when I asked that it isn't an issue. Next bill, $30 unreturned equipment charge on my bill again (strangely the equipment now costs less).

I did my duty and called Comcast to inquire (also about why my bill is nearly twice the previous month). Oh, that's because you must pay full price now and there are no incentives to keep you anymore". I cancelled the TV portion, but they said my internet cost will go to $70/month without the TV part so I ended up paying for basic $15 which makes my bill less than $70, but not by much. By the way, Basic TV I already got over the antenna with better quality. So I'm paying for service I don't need or use now just to keep my internet. Anyway, on with the story.

So they say, "our records show you have a card that belongs to us". I say, "yeah, the one I'm using". They say "no, the other one". I say "what other one?". They say "okay, we'll check our inventory to see if we can find it. If we don't, you will owe us. Meanwhile, ignore the $30 portion of your bill". Now, they will never find that card. I'm sure it was lost by the installer and will never see the light of day again. Now, I'm back to where I started a year ago (oh yeah, but for $20 less now).

This is the way a new customer has been treated. This company may not be a monopoly by the pure definition, but it acts like one. They even told me I should get my internet somewhere else if I don't like their prices. OK then. I have already contracted for DSL at 1/3 the price for about 1/2 the BW (that is the most I can get, so yes Comcast has a monopoly on any speed higher). I'm looking forward to calling and cancelling my account as soon as the DSL goes live. I'm not looking forward to the runaround I'm facing about the phantom cable card I supposedly have. Like I'd want an inactive cable card. Like it would have any value to me at all.

Did I mention that I was supposed to get a "free" cable box with my original order, but since I opted for the smaller, cheaper cable card only I had to pay $2/month for that? I hate Comcast. I only ordered because I was offered a reasonable rate. I always said when the rates go up, I'm gone. Evil, evil company. Yes, every argument comes to this. Evil like Nazi evil. You know what word is the most sarcastic way ever devised to say "fantastic"? You guessed it. "Comcastic". I said that to a customer service rep in a joking way and was told that they would hang up on me if I kept using abusive language. I had to mute my phone so they wouldn't be offended by my hysterical laughing.

Within a day, the speeds, download and upload increased dramatically. It stayed that way for a couple of months. They always want to "suggest" it is the complaining party's equipment. Even their website targets the consumer's equipment and doesn't even suggest that their lines are not performing. Even when I talked to them, the same thing and wanted to charge for a service call. My brother is an IT guy who provided me with the internet speed test sites to keep an online log. Well, my service tanked again. It will not even come close to support VOIP service. You would think that with Comcast's own speed test site, they would have it set up to "flag" when somebody does these tests which shows a degradation of service. But no! I dread having to deal with again. There again lies lack of innovation on their part. Why because more times then not, they don't have to.

Lack of competition. One of the biggest problems with Comcast is that in some areas, smaller cities and towns, they don't have competition which a family or a business is stuck with them if they want anything other than wireless internet via cell phone or satellite --which is pricey. In these same areas, even their CATV is pricey as well. They have a captive consumer group. Well as soon as I get notification that this new company is good to go, so am I.

My understanding is, this occurred basically because Comcast employees working the phone lines are not equipped to handle anything unusual, however basic. In my case, I asked for an additional service to be provided at a new address. So, I was paying Comcast twice for service at two addresses. Apparently, despite my insistence that this was not a transfer order, and despite additional instructions from the Comcast employee who performed the installation service at my home that this was not a transfer order, the new account was initiated as a transfer from my previous address. Immediately after initiating my new service, the service at my old address was terminated. When I complained, a new account apparently was started at my old address, but my email address and data were missing.

I will spare the other embarrassing details of customer service, such as the deletion of another email account of mine at the new address prior to the creation of an account that was a misspelling of my name. I won't even mention the messages left on my voice mail about "the new tenant" who wanted to move into my newly purchased house. I complained enough to get a work order to fix this problem and reactivate my email account with all its data. Nothing ever happens on this work order, but when I call to inquire, I am assured that this is still an "open job." I think it will always be an "open job" where nothing happens.

Five minutes later she called back and confirmed that, indeed, the service was available. She also informed me that it would cost $99/month; it would require renting a modem from Comcast at a monthly fee, and would require a $29.95 installation charge. I told her that I didn't want to pay $29.95 for someone to come in and disconnect my existing modem and hook up a new one as I could do that. She refused to waive the charge, and I told her that would cost Comcast $99/month of lost revenue. Researching on Comcast's website showed that the service fee was either $9.95 or $99.95 to connect to the 50 Mb/second service. I have no idea where the $29.95 fee came from. Later on that same day I made a post on Comcast's forums detailing my phone call experience. George, from Comcast, read the message and responded immediately that he would help.

On Saturday, with George's suggestion, I had purchased the required modem and emailed George the MAC address. By Monday morning George had done a line test (remotely), I hooked up the new modem, and George provisioned it (remotely). By 10:30am on Monday I was running at the increased speeds with no installation fee. So, it appears that Comcast does have representatives that go that extra mile to make things right. I can understand the fees for those that are not able to do the installations. However, Comcast should be able to work with their customers to get them the service they want without unnecessary fees when those customers can do without a representative coming to the house.

One of the representatives told me that she could see in the system that I had Comcast cable service 9 months ago. Another representative said that I had an appointment scheduled on August 15th, quite surprising because I ordered my service only on the 21st of August! Then, at last, another moron lady came with attitude and said that she can't see any order even though I gave her the confirmation number. She asked me to put a new order directly with Comcast , of course, at higher rate. Looks like they have tagged my address - and every time I call them, they start behaving differently after I give them my address and phone number. Looks like they have my details tagged for some reason and are discriminating even though I qualify all the terms and conditions to get a new connection.

I said, "Hello?" and he said, "I'm confused. What do you want me to do?" Our jaws were on the floor. I reminded him it was his job to look into the charges, and find out why they were there, and to remove them. He said, “I can't tell if they're supposed to be there or not.” It was absurd. When I collected my emotions a bit later, I called and got a genuine supervisor on the phone named Phil. He not only explained the error on Comcast's end, but removed the charges. But, I still had the problem of having no phone/internet. So after I was done with Phil, he transferred me to tech service. That call too got disconnected (from my cell). When I did get through, a guy named Carlos told me I need to have a service tech come out. We just had a service tech here 2 weeks ago to replace faulty equipment we rent from Comcast. I told him I couldn't make the appointment tonight because we weren't going to be around. He made it anyway, I discovered. Worse (or better) yet, the service miraculously came back tonight. Our neighbors, as well as us, are fed up with Comcast and are looking into Verizon FiOS. Anyone else here make the switch? Happy?

Today, a line technician was supposed to repair the problem. Three repairmen in 5 days and still no resolution. This is a complete joke. If there were another cable and Internet provider in the area, we would subscribe with them. But we can't do so because Comcast is a monopoly company. We have to have Comcast call us on our mother-in-law's phone because ours isn't reliable - and I use our home phone to run a business. Comcast is a disgrace. Each technician that is here seems to try to set a record of how fast they can get in and out without solving the problem. I sent Comcast an angry email yesterday and the "executive" called today and said that they are upgrading it to a major problem. No **, 2 months later, it is still a problem. If you have an alternative, then don't even think about subscribing with Comcast!

Surprise, now instead of $29.99, I would have to pay $59.99! Way to go after waiting for more than 3 hours (it was already around 8:30PM), I got higher prices for the same service. I decided to try something else, but again, they are the only provider. Then last week, August 14, 2009, I tried again. I found the same price as before, $29.99 special, and the salesperson put on hold for several minutes. She apologized and gave a really good deal for my area. She said that the technician will come today (08/19/09) between 8 and 11AM. It is 9:00AM and we called before 9:00AM. The customer service agent told us that there is no appointment scheduled for today!

My wife took the day off for this today. She is really frustrated that she has to lose one day of work and then Comcast's only answer is "Man, there is nothing we can do. You need to reschedule." I don't know too much about Comcast business, but I don't think they are doing that great to treat people like this. It is abusive, unfair and disrespectful.

I have a very ill husband, a daughter with online college classes, and she is getting behind on those. I made a payment by check and Comcast took 2 payments out of my checking account and paid someone else's bill. I have used many minutes on my cell phone. I spoke with supervisors today and still, nothing gained. I had to cancel an appointment today because of waiting and being constantly put on hold on the phone. And the topper of it all, they tell me they can only give us 2 weeks of credit! What a joke! And I have to deal with the bank myself. That is a bunch of **!

Now, what is going to be done about this? I am contacting the Attorney General's office, the Better Business Bureau, writing a letter to the St. Paul Pioneer Press, the Minneapolis Tribune and smaller surrounding towns newspapers. I will go on the Internet and find as many places as I can to complain about this. I want to be reimbursed for everything that we have gone through all because of your company. Please feel free to call me at ** but be aware that I may be very irate with you. The phone may not even work if our Comcast is down!

I called Comcast back and it took half an hour to explain to Pontsho (who did genuinely try to help me, but had to continually put me on hold to ask her supervisor) that I live in a basement apartment and need to just reactivate the same service that someone else had been using for the last year. Finally, they told me the only way that they could recognize a separate apartment at the same physical address was if I faxed over a copy of something that had been mailed to me so that they could see that the post office accepted the address. It was Friday and I couldn't fax until Monday, so I had to wait. In the meantime, Pontsho even called me back to check the progress of faxing, as she did want to help me and was making a real effort.

Monday, I faxed several bills, etc., that showed my address as accepted by the post office. I called 4 hours later, as they had not contacted me, and had to explain the entire situation over again to Neil. He again told me that they no longer offer separate accounts at the same physical address, to which I replied that that was why Comcast had requested that I fax the information. After being put on hold repeatedly and told the same thing over and over, I told Neil that I wanted to speak with a supervisor. He tried to convince me not to, but I insisted. He put me on hold several more times, then told me that all the supervisors were busy and that if I wanted to talk to one, I could get a "ticket number" and they would call me back by the end of the day. It was 8:15 pm. If they had not been able to give me any service, they should have told me immediately. Apparently, no one knows what their true policies are and there is no consistency. Every time I have tried to get Comcast in the past, there have been similar issues. I will not be a Comcast customer again.

I waited and called Comcast on 5/4/30 and was told that they would still be there by five o'clock. At 5:40pm, I called Comcast and I was told they couldn't get there until 6:45pm. I was very upset because July 3 was a holiday and my day off from work and I had spent it waiting for Comcast to show up. I asked them to come Saturday morning at 10am instead. Comcast came on July 4 and fixed the internet up at the street. I called Comcast today to complain about the service I had received. I was told that they would give me a credit of $10.71 for my loss of internet service for the week. I asked to speak to this person's manager.

After being put on hold for 20 minutes, Christine ** came on the line. She told me that she could give me $10.71 of credit for internet service. When I said that was not enough for the pain and suffering, loss of income and various inconveniences of spending hours and hours of time on the phone, she said she would give me a credit of $27.99 for one of the service calls. I was shocked. I asked her if she meant that I had to pay for these service calls of Comcast coming out to fix their equipment. She said, yes, I had been charged for two service calls at $27.99 each and she was willing to give me a credit for one of them.

When I insisted that was not adequate, she agreed to credit me for both service calls because it was Comcast equipment that was at fault. I lost a week's worth of work and hours of time dealing with Comcast. They made no effort to compensate me for my time, energy, and loss of income. They were unfriendly, uncooperative, and unwilling to offer decent, honest service. I believe they should have serviced their equipment immediately the day I called. And if they couldn't do it, they should have called me and let me know that they can't make it on time.

The next month, I received another bill from Comcast and a collections letter from a company they hired regarding the $66. I called Comcast on 6/6/09 and the rep told me to go to my nearest customer center and give them the receipt. I did that, but the rep at the center said he couldn't help me because the modem number is not on the receipt. I tried to make it clear that I returned the modem in the box provided to me, not a brick! He again stated he couldn't help me and suggested I call their customer service number and speak with a supervisor! Here I am in a customer service center being told to call customer service! I called and requested to speak with a supervisor, but the rep outright refused! She stated the first thing that needed to be done was a box research. She completed the forms and told me I'd be contacted within 14 business days.

I know that the box is sitting in some warehouse and hasn't been scanned yet! My best friend works for Comcast and he just so happens to scan returned equipment in their warehouses! I informed him of the situation and even provided him with the delivery date, time, and the person who signed for it. He knows the person that signed for the package and stated he would handle it. A week later, he called me and told me everything was taken care of. For some reason though, I wanted to be sure. So I called Comcast 7/7/09 and the rep told me that there was still a balance and I was sill in collections! I demanded a supervisor, but the rep told me to speak with the collections department. I called collections and they wanted to do another box research.

I refused to be put off and wait another 2 weeks with no results. I again requested a supervisor, who noticed that a box research was put in on 6/6/09 but nothing had been done about it. He suggested I go to a customer service center and I informed him that I did and was turned away! He took down all of the information that I had to provide and promised to follow up with me. Hopefully, something gets done soon because this is affecting my credit. This is not fair!

At 3:15, I called Comcast again and was on hold until 4 before I was told the tech would not be coming and the person I spoke to before was incorrect when they told me the tech was coming back. Then I was told I would have to reschedule for Monday, 7/6! When I finally spoke to a supervisor, after my 3rd try because I was hung up on and then pushed back to the main menu, she basically told me that they aren't allowed to give 30 minutes and that if they call, they could be in my driveway calling. What? It's a bunch of ** and I still have no internet! I hate Comcast.

The first of June it went out again. I called, took off work, and the technician came. Said I had a low signal and that he would send someone out to boost the line. The same thing, slow service and or not working at all. At the end of June, it went out again. I called, took off work, technician said that the line has a low signal, he would send someone out to boost the cable. The next day, I received a bill from Comcast that was for the service calls to my home even though that problem was on their end. (They had told me that I would me credited for the time without service. I called and was told that I did not have to pay the service charge and that they would correct my bill. For me to call in a couple of days to see how much I owe).

Yesterday, the cable was out again, I called, they said that they would send a technician out. I told them that it was unnecessary because the outside cable line just needs to be boosted. They said that they did not see it on my records and that I would have to take off another day of work and await the technician. I asked to speak to a supervisor. She said that everyone was busy and I left my number, no one called. I called again today. The supervisor said that a work order for cable boosting was never put in and that I had to have a technician come out again. I told her that I had a copy of the statement that the last technician had stated that the problem was the low signal. I told her that I could fax it to her, I also had the phone number of the technician. She said that she was sorry, but that I would have to take off another day of work and have a technician come out. I have never been treated so badly. I am changing cable companies.

After he left, I then found another non-working satellite feed and called Dish Network and they came out on Monday (6/22) to track down the problem. You guessed it, the Comcast technician had disconnected another Dish Network cable to connect the modem. This one I just didn't catch before he left. All in all, I'm very dissatisfied. Not only was I charged $50 to have Comcast High-Speed Internet installed, I am also out the $49 it cost to have Dish send out a technician to resolve the issue your Comcast technician caused.

And as you might guess, I am fed up with my Comcast experience and have canceled service (6/21). Someone is supposed to be by Tuesday (6/23) to pick up the cable modem. I am requesting that I don't get billed the $50 for the Comcast installation fee, nor any of the $36.99 initial monthly fee for the Comcast Internet Service. It will be interesting to see if I get a response. At the very least, call it lesson learned and never again will I consider Comcast for anything.

I changed the router and modem. Problem not solved. My neighbors say they are experiencing the same issue. I called Comcast and told them that my internet is not working and I would like a credit for the two months that it was not working. They said they will only issue one month's credit. I spoke to two different supervisors, and the last one I spoke with said I could not talk to her manager. She said she was the last step in the resolution process. Total crap! What kind of business is this? I am now cancelling my service with Comcast and going a different route. They have the most terrible service I have ever seen in my life!

I know Comcast might not take this as important, as they would lose only one customer but like this, there will be several others who might be the victims of such bad customer service and may think the same way. I am now switching to another service provider. I already have a Comcast modem, (which I paid $60 just for modem + shipping), which I purchased while placing an order. I wanted my money back but Comcast customer service is not even accepting the modem back. I was warned by my friends not to go with Comcast because they had bad experience with Comcast before but it was all my mistake or I would say "wrong choice". I don't know how to escalate this to the upper management in Comcast.

I used to tent their cable modem for a short time then use one I bought from eBay. After 2 years, Comcast suddenly started to charge my rental free and asked me to return my modem. I called in and went in and they checked with the warehouse. A lady said I was correct yet manager said the case was not completed yet. A bad thing was when I returned the rented modem, nobody gave me a receipt. This time, I was forced to give them my modem and a kind lady did give me a receipt. But I still keep all PayPal records so that I may dig out my purchase record.

Well, I am complaining. If you look at their ads on their website, we could only find one that said it was a promotional offer. Most of them never mentioned that the offer was limited. Our bill never showed promotional as we saw with our DirecTV bill. It never showed a promotional discount or anything that could have brought our attention to this situation earlier. I have looked into other Internet providers and they are the only one that isn't a dial up, available to me. We never signed anything but the work paper that said the installers have fixed any damages to my yard. My sprinklers were only fixed after 4 days of phone calls.

Why didn't Comcast tell me that when I was signing up for their service? Why does Comcast rely on a local contractor who is not even a Comcast employee to inform of forthcoming changes on my bill? I want to know why, when I was on the phone signing up for Comcast internet, that I was never told about the price increase. This is not right! I think that it is totally unfair that when I was on the phone signing up for the internet, a Comcast rep told me it was going to be $42 a month. They never said it was a promotional rate and was going to jump to $72. I think Comcast should tell you that when you are signing up for their service.

So I called again the next day (May 3rd) and scheduled someone to come over. Someone scheduled (Tuesday) May 5th for service, which was according to him, the earliest day possible. On the service day, the person came could not find the trouble and scheduled another service for the next day (May 6th). On Wednesday afternoon, finally, the service people could find the problem. The total time I could not access to the internet was more than 120 hours.

After all of this trouble, I called Comcast for asking credit or refund for not being able to use internet for those days, as I told from one of the representatives I talked with. A billing representative I talked with told me that I could get 2 days of credit, which is about 2 dollars something cents. I explained her that the service could not be used for more than 5 days, but she said according to the record, she could just give me 2 days of credit. Maybe they counted only Monday and Tuesday because I reported trouble on Sunday and it was fixed on Wednesday.

I could not use internet for 5 days and also the cable reception was not that good either during the time. I did not hear sincere apology or any care for my inconvenience. I even had to call to get refund, but all I could get was 2 days of credit and that is less than $3! I think I have to quit my Comcast service, and I'll tell all the people I know about this story so that they would know about Comcast more.

I called today to get an update on what the street call discovered. There was nothing there regarding it and the only help I was going to get was to schedule another service call on Friday between 2 PM and 5 PM, which means on my day off, I have to sit in my house and wait for somebody to maybe show up. When I asked for a supervisor, I was told supervisors don't take calls and I would need to leave a message and get a call back. Of course, I was told a supervisor couldn't help. It has been a week now with these issues and no resolutions. My account has poor documentation and service calls I requested aren't showing on it.

My Internet service is still spotty. My cable modem, which is five years old and out-dated technology, needs to be replaced and the tech should be doing that along with checking everything from my house out to the road. I am not required to take time out of my day to get a new cable modem and get it set up or take time out of my day to sit and wait for a tech who may not show up. All this time, I am not getting the service I am paying for each month.

Getting from page to page is a hassle. I have to continuously refresh the page and retry! I've tried everything, even their McAfee security which is also a joke. My laptop is only 6 months old! My hard drive is clean and it runs smoothly without the internet. But every time I get online, it's one headache after another. I'm seriously fed up and their customer service rep on their online chat disconnected from me after she read my complaint. How rude! They are ignoring my complaints and have yet to find a solution! AT&T is so much better.

If this were a small business, it would be an easy legal suit. Comcast is so large and unorganized that each time I speak to someone new, most, if not all, of the notes on our account have "disappeared" and they aren't even sure who I've spoken to before or who made changes to my account. This is ridiculous. We've wasted countless hours trying to rectify the situation and whenever we are told the situation will be fixed and the credit will be applied to our account, it does not appear and those notes disappear. I am not sure what their employees are paid to do because they can never help us, and sometimes they flat out lie. It's disgusting that big businesses can get away with practices like this. I'm just waiting to receive my credit and cancel service.

Having heard nothing by nearly noon on Saturday, I called again. A representative tried to reset the system again and then told me when that failed that the service people would call me within 30 minutes. After an hour, nothing. My service came back on briefly and then disappeared again. I called Comcast again and someone reset the system again and I had service briefly. He apologized but didn't get in touch with anyone at service and more or less hung up before I could ask for a supervisor. My system went down yet again. I called Comcast and finally someone explained to me that the previous employee had lied to me or misled me about the way service works and that no one was ever going to just come out the next day or call within 30 minutes. While I appreciated his honesty, when I complained about the lack of 911 service, he told me, "You don't want your service on so you can call 911" and continued to refer to my outage as an inconvenience.

No one anticipates calling 911. I've had to do it several times from my home, and I expect that a company that promises services I use for personal, business and emergency reasons will provide those services and not expect me to wait 72 hours to have them returned. The system has flickered back on, but no one has explained why this happened or made sure it won't happen again. At this point, I am in an agreement with a cancellation fee before two years, but I feel that Comcast should waive the fee. I'm certainly canceling my service. I'd recommend everyone be very careful about this company. Their promises are tantalizing but their service is reprehensible.

By doing this they did away with my existing email which by the way I've had for 15 years and all my friends, family, banks, doctors and all the businesses I do business with cannot get in touch with me. Now Travis said that all I had to do was set up another email account. That is easy for him to say since it was not causing any problems for him. Here it is 4/6/09 in the evening and I still do not have my email back. They keep telling me they are working on it but nothing has been corrected as of yet. I've left a message for him (Travis **) but I still have not heard from him either. I am very frustrated and upset. I understand that this should never have happened, because no one has the right to change your email without permission. Someone forgot to tell Travis.