Xfinity Internet Reviews

I don't even know where to start. Well I got Comcast internet hooked up in 2012 and besides little issues I never had a problem UNTIL March of 2015! I have had about 30 modem/routers hooked up in my home always the same continuous problem. Speeds are fine, 0 packet loss, but the one major problem is my ping times are reaching 200-300 ms at random times. It took me 3 calls to corporate office to finally get their ** moving last June and it took them up to the end of October to finally find a massive noise (SNR) issue in the lines. Since Nov 8th of 2015 my cable internet has been garbage. I cannot play any online games on the Xbox one, ports opened, tried DMZ, tried everything you could possibly think of including spending $800 of my own money to buy the best modem router combo, still didn't work.

I don't wish Comcast on my worst enemy!! I really believe they try to get customers and after 3 months when the contract is "official" this is when all the problem pops up. So I signed up with Comcast for internet and cable. I explained to the representative that I am working with a budget and I will like to hear options and best offer. Fast forward...the package I chose was $113.00 keeping in mind it was almost the end of the month and they charged me for the entire month. A week passed by. I got another bill for the upcoming month. Okay cool. I paid it thinking my cycle be said amount from now on.

A couple years ago we had a few service issues with Xfinity and as recompense they upgraded our service from basic to HD for free. It went away without any warning and when I called and asked why, was told that we weren't paying for it. Told them why we were getting it and the response was that there wasn't anything noted on the account.

$700 bill. Really! If I could not give any stars I would. Change from AT&T to Comcast, worst decision ever. Only my child of 4 years, my husband and I use it. We barely home. And my husband only use when he has to check his laptop! That is just ridiculous! Please don't trust Comcast that's all I can say.

I have recently dumped Comcast after 20 plus years of having an account with them and watching my bill triple and inch up almost monthly. When I call, they always give me the "I see you are a loyal customer and here's what I'm gonna do for you" spiel. This last time, my bill jumped almost $40 a month. When I called, the gentleman said I needed the new equipment so he would send someone out to replace it free of charge. Then, my bill came and it had done up another $28 with the new equipment.

The service is garbage, much like the competence of the representatives. Here's my story. First, they changed my billing cycle to make it 3 weeks earlier than when was initially discussed, and naturally this was without warning. So of course I'm confused when my service gets shut off. When I call to straighten this out I find out they bounced the last two checks I made out to them. I decide to cut my losses, pay the balance, and I return their gear the following week. I instructed them to send me the final bill for that week of service. Instead, they send it straight to collection. With the wrong amount. They want almost $50 for that final week? Talk about being bitter over losing a customer. So now I have to deal with this and all of its obscurity.

When testing speed on Comcast/Xfinity in morning it's 2.60 Mbps and at night it's 1.59 Mbps upload. Download in morning it's 5 Mbps but not enough to stream Netflix and it should be and in evening it's on from 8:30-9:30pm and OFF every night, the download speeds are 1.4 Mbps. There is no reason for such bad speed as I live in the city near the access wi-fi points. They charge you for 10 Mbps and you never get that speed. We have it set up at 405 and I am in 407 a tiny house, two bedroom, duplex stand alone house. CS just hangs up on you and they cannot help you. They blame it on where your modem is placed and I worked for a Cable-Internet company. I know a lot about Modem/Routers. We would change internet providers only it costs too much money to pay for just the hook up. We're seniors being ripped off in Albuquerque.

In the complex we live the phone/internet and TV company was being added. The new company is Comcast. We were assured that if in the installation process any damage would our properties by them will be fixed. Comcast damaged our sprinkler's system which resulted in loss of grass and one section which resulted in loss of water pressure and no sprinkler service for a section of the property. We called the association a couple of times and we were assured this issue was forwarded to Comcast. We spoke to Comcast twice and they said the would address it. In the mean time to prevent further damage we had to replace our sprinklers system.

I signed up for the triple play with Comcast in July of 2015. It took them until the end of September to have me fully installed, inconvenient but it works. Or does it? My cable is fine, my phone goes out (doesn't work at all) a few times and my Internet/WiFi is consistently inconsistent. There are multiple times when I can not get out to the internet at all. This stayed the same all the way until May 2016. During that time I made numerous phone calls (over 60) and spoke with tier 1, tier 2 and WiFi specialists. I had over 15 techs come out to my house and do everything from moving the modem to changing my cable coming into my home to adding filters to hard wiring my gaming systems. None of this worked, my internet remained up and down. I asked more than once why they didn't switch out the modem and was told it's rarely a problem.

For a couple years I've used Comcast as my internet service, they have raised the price and I moved to another company. I have cancelled Comcast service on March 8th, 2016 and got a confirmation email. On March 22nd I received an email from Comcast saying $106.66 is due on April 10th. Then I call Comcast and they say the auto payment was not turned off and that is why I was charged, so they said I should get the money back within a week or so. Seemed like a done deal.

I would rather spend the next ten years of my life breaking rocks in a Turkish prison than have Comcast. Customer service is a joke. 4 hours, 8 phone calls just to ask one question. I asked the rep how she would rate Comcast service, she said more than a ten, then told me I had the wrong dept and put me on hold for the third time. (btw) She is the one who put me on hold the first time and picked my call up again 18 minutes later.

Their internet is spotty at night. Their customer service is rude and they don't care about anything but a paid bill. I switched from Verizon to them and I can openly say that Verizon is worth the money. You get what you pay for and Comcast is cheap and bad!!

Very dishonest. Cancelled my service and they kept charging me for 2 subsequent months. Called and they said "refund check in the mail". Refund check never arrived. Called again 3 months later (after the 2 subsequent months) and they said I had early termination fees (which is never listed on the bank account summary-only the two monthly charges are listed). And I was not even under a contract. Just keep making up fees to not issue the refund.

I pay for the top tier of internet in my area which is 120mbps. I am happy whenever I can get over 80mbps. Most of the time I am averaging around 5mbps on a wired connection. This is without their hotspot router. Currently I have 2.88mbps coming in hardwired. According to them they have no control over this. This is unacceptable. How is it that the cable portion always comes in perfect but your internet on the same cable goes in and out. Then they want to charge $50 to send someone out to look at the problem. Too bad they are the only option I have available to me as I am in an apartment. This is the definition of a monopoly.

By far the worst company in the world! From the technicians, customer service, and service itself. I have too many details to share which I don't feel like getting into but stay away! If you have other options in your area like FIOS for example, go with them. I hope they go out of business. One thing I will share though... One of the technicians who came to my house broke my TV stand and let it sit on two speakers to keep it upright... I didn't notice until a few days later... Can you believe that? Also, they are notorious for charging you randomly for random things. The internet speed is NEVER what you pay for. Unfortunately, I am stuck with them for now until I move because my area has limited providers. Save yourself the trouble. Choose someone else.

I signed up for internet and was told I would be able to use wifi until my modem arrived. My wifi wasn't working and then when I called back they told me that I was signed up for the wrong plan and that my original plan was no longer available, did I want to continue service for another $20 a month... So I canceled.

I signed up online. Comcast took my payment sent me the equipment then disconnected my service without ever starting. No one there is helpful, they don't speak English and they just transfer you from department to department.

I am unable to comprehend how this company has survived with the poor communications skills within the company yet alone to the consumer. I was reeled in with a "good deal" and have already spent 2 visits to the location that "set up service", 8 phone calls and 132 minutes of my time trying to get my service started. I have not been told the same "truth" more 2 times out of all these calls. They do not even know the procedure when you have to disconnect from another carrier.

They sent out 2 techs and still cannot fix. Both Xfinity Wi-Fi 2.4 and 5 GHz are intermittent. 10 seconds on by 2 seconds off – constantly. My download speed is great at 170 mbps and up is 15, which is good but the Wi-Fi sucks! Probably due to using splitter for both PC & TV. Only solution I've read is to buy your own compatible router which I will do so to lose the $10 lease fee.

There are so many hidden fees with Xfinity and I am being charged 500 for canceling early. I have been in my home for two years and they said I had a three contract and could do nothing to help me out. They offer a fitness channel for $2.99 but it actually costs you $30 a month with a minimum of three months and they will not reimburse you at all. Their customer service is awful and very condescending. Quality on streaming tv shows is very poor.

Comcast - The really horrible for the past two month. I hate Comcast. Work on the Internet is impossible. Constantly the connection is lost. Speed - badly - 2-20 mb and should - 80 mb. 2 times messed up my purchases with http://o-vegas.com/ site.

I bought some electronics that I needed to hook up to my Comcast wifi and it's two days of constant punishment trying to reset my password. I was online at least 3 hours yesterday and half of the day today and it's starting to look like I will never be able to reset my password. I dislike Comcast more than any company I have ever had to deal with. For such a simple task as resetting a password they actually have no clues on how to help a person with this. I can promise you I am going to dump these clowns as quickly as I can. They promise you the world to sign you into a 2 year contract and then can't even help you reset a simple password. Please take my advice and don't fall for these con artist.

I was recently told by a customer service person that when I am behind on my bill, that Comcast DELIBERATELY slows down my internet speed. Here's the thing: they are getting me coming AND going. I have bipolar depression and don't always catch problems with my bill. I can understand their charging a late fee OR slowing down the speed, but not both. Why? Because EVERY SINGLE TIME I have been behind on my bill, I have caught up. EVERY SINGLE TIME. Yet I receive NO refund for their decrease in internet speed. Where I come from? That's called Robbery.

I have had Comcast/Xfinity for many years, and was always satisfied. Since they changed to their "X1" offering, my internet service is awful. I go for a week or longer with very slow and unresponsive internet service; then for a week or 2 it is great, as it used to be. When I have gone to check my Comcast email, I have not only not been able to get to it, they have flashed a message on the screen "unable to connect - server has been changed". If this is not straightened out by the end of my commitment, I will be changing providers! I never had any issues until they started "X1". When I complained about missing emails completely for over 2 1/2 weeks (I have a digital newspaper subscription) a customer service rep had the audacity to tell me my missing emails, ON THEIR SERVERS, were due to the inside wiring in my home!? Just how stupid do they think the public is?!

Let's start by saying I've been with Comcast for over 2 years because there is no other service I can get here or else I would have been gone. By far the worst customer service. If you call in make sure you have water and a Tylenol close. You will have a migraine by the time the call is done with. 9/10 the person does not speak clear English and they are literally reading from something. 9/10 they're rude. Another 9/10 your issue won't be resolved.

I'm going to lose my mind. How do you get any help with these companies? The worst customers service. I have called over 14 times was, they suppose to have a 30 day cancellation policy. I'm being charged over 200.00 for slow internet that should be 19.99 if you do paperless billing but charged 29.99 and late fees. Only had T.V. service for 4 days. Canceled service. Brought back all equipment, now have a bill for over 200.00. I've called numerous times. On hold for over 15 to 20 minutes, then they disconnect call. I was told by a Victor he would get back to me to give him the opportunity to clear this. Haha. He never called. How can it be allowed to do this?? So what do you do?? I can't get to talk to any competent person, and I don't want my credit affected. I will gladly pay for what I use, but I'm being ripped off. I wish I never called them in the first place. It was all lies. The worst customers service.

I hate Comcast. I have been a customer for over 5 years now. I HATE them. We have been having issues with the internet intermittently going out on us since we moved about four years ago. I call them and they do a quick fix (a week or so before the problems come back) and they always say that it is the old modem or router. We replaced the router multiple times and the modem is new. Something is obviously wrong with either the lines or just Comcast in general.

We have been a long standing Comcast customer. First it was the double billing. Tried to arranged the cycling time frame where it would fall at a different time frame did not work. Second issue was the phone - it suddenly cut off in midstream of a conservation. It kept happening and they kept trying to fix the issue so we decided to upgrade our land line phones. And last the past two weeks there has been numerous outages in the zip code 38133 so patiently waiting for service to be establish on. Yesterday June 4, 2016 - it took four hours, 4 - 8:5 pm and was notified via phone the service was back on. Got to check and guess what? Partial service, phone and internet but no Network.

I was overbilled for 6 months. At the end of each month I went to the Xfinity store to speak directly with a rep. Each time, I was told my account would be credited and calibrated, but it never was right. Finally I spent two and a half hours putting all charges and payments into a spreadsheet to make the account crystal clear. I brought it to the store and again I was promised everything would be calibrated. When it wasn't, I again pleaded my case and was told nothing more could be done. Essentially, I was robbed of $60. After all the hours I spent going to the store, waiting in queue and talking to reps, I gave up because $60 wasn't worth personal and family time. Xfinity has a monopoly in high-speed internet in my area so they don't really need to do anything because we don't have a choice but to deal with them. Pretty sick.

I had a plan with Comcast only for the internet, high speed blast. I ran a internet speed check to see how fast it is, as I was noticing slower and slower internet connection. It was the very minimum speed, at 0.61 mb/ sec.... unbelievable... and my plan was for high speed blast internet speed. This is theft! I was paying for a high speed and what I was getting was not even 1 mb/ sec. Comcast is a joke. Check your speed internet from while to while. Also the customer service is very bad too.

Their customer service is without a doubt the WORST I've ever dealt with. This is not the actual office, but the customer service reps via a phone. I have dealt with them for 4 weeks trying to get a refund on an over-bill and it took a complaint to the Better Business Bureau. I had called several times, got seven different "ticket numbers" and each time a guarantee of refund within 48 hours. Mind you, two of my calls were to supervisors. What you get is a foreigner with scripted lines, who tell you what you want to hear (and no satisfaction). Once I contacted the BBB I got IMMEDIATE satisfaction. I was contacted three times within 4 hours and my account was credited. I would like to share the Executive's phone number: **. I have no doubt the next time I put my account on "vacation mode", I will go through the same **.

Worst services ever. There's always a power outage. Bill is unpredictable for same services. They can't help you when you need it the most. Big mistake.

I was a Comcast customer for over 25 years. Within the last year I was waiting for Comcast to adjust my bill. They sent it to a collection agency for 327.50. I paid it off in full 2 days, later the balance was 0. 3 days later it said I was 189 past due. I called customer service and I told them how can I be 189 past due when it was sent to a collection agency and I paid in full. They said I'd have to pay it, I said no way. A month later they sent me a bill for over 500.

We sold our home and moved in with a friend, Comcast/Xfinity has charged us $140 for cancelling our service. They say this is because we did not transfer the service to our new location - we DO NOT have a new location! I want a refund of this $140.

The more Comcast proclaims to put the customer first the more hollow it is. We researched ISPs in our area and decided to go with Comcast. They tried their best to hook us into their bundled service which is such a good deal, for a year, then it becomes a new car payment forever. They couldn't activate it for over a week later and wouldn't give us a time window. The day came and went and no call, no email, no internet. Now we had to wait 3 more days. Again no time window. I know why they are so expensive. So they can run all those commercials trying to convince us that all of our experiences over the years of disappointments over appointments has change. Well headline: IT HASN'T.

They demanded over 100.00 dollars for service which they could not provide upfront. Now they are refusing to refund that money. They are not to be trusted and I am now calling the BBB. I gave them this money in good faith to install internet for my son. Now they refuse to refund the money that we had to put onto 2 different credit cards. I have been going in circles now for over 2 weeks. They promise we will have it within 48 hours and they lie and do nothing. The money was all my son had and chose to go without a lot to get service. Now he has not only no food or way to get around as he is disabled and Comcast keeps his money. They talked to me 4xs with no problem. Now today they have an issue?

I've had Comcast for over a year and my internet has gone down several times. I find myself calling their technical support at least 3 times a week because my internet connection doesn't work. From paying $50 a month it's gone up to 100 a month and I only get my internet working for less that half the time. Plus yesterday one of their agents shared my personal information with a family member that's not in my account. Which I believe is illegal. I'm the only person on this account but they thought it was ok to share my information with another person.

We pay on time. We pay a lot of money. We HAVE HORRIBLE INTERNET CONNECTION. Intermittent, slow, terrible. We call the company to attempt to get it fixed and they do nothing. They have horrible customer service and literally offer no helpful solutions. They are robbing us. It's insane. yet, they have a monopoly on internet service in our area, which is even more frustrating. I just lost an hour's worth of graphic design work. I work from home, so this is especially frustrating. AVOID THIS HORRIBLE EXCUSE OF A COMPANY AT ALL COSTS IF YOU CAN!!

So I've been with Comcast since November 2015 and have never had to call for any reason especially since I'm self sufficient with any electronics that come in and out of my home. I had to Call 4 times alone today, about a call I receive from Comcast on Monday about my account. Seems like calls are not monitored for q&a purposes, they do a very poor job at leaving notes, and clearly your system has been compromised. I have not signed my name and number to anything since signing up with them months ago for anything, and I received a fraud call from a rep claiming to work at Comcast's payment dept in Connecticut, requesting my information.

You use their modem, you get charged $10 every month. Still you don't have good connection and can't use the Internet if you not buy the modem. You pay for a 75mega bytes speed, you get less than 30, you get upset and tired of calling them everyday and decide to buy your own modem and router. You mess up your speed even more and with on and off Internet connection and when you call them, they tell you it's your router (that are very new) or your laptop that is just 3 days old. I can't seem to use any other company here because Comcast monopolized the service here in Rockford IL.

They are the worst company to deal with for internet services. Avoid them at all costs. They told me one price, and I got an email for a different price. They told me that I could set up one way, and then told me I cannot do it that way. Their customer service is literally the worst I have ever experienced. If there was another option I would not continue services, but they are the only company that services my address. WORST COMPANY EVER. 100% do not recommend.

It seems that their system is not robust and actually quite fragile. Each time it rains the cable internet service goes out and it takes days to fix. They must not know how to learn how to make the service reliable for some reason. I'm running two businesses and Internet trading and can't do anything when service is out... using a phone is not a good option. For a company this big, it's surprising to me that they can't get a handle on robustness and reliability.

Been dealing with a nightmare at Comcast for at least 3 years now. I pay $90 a month for high-speed internet and receive half the speed I pay for. I have to keep calling there for them to turn my internet speed up. Then my service works good for a few days and it's right back down again. I've been through modems, wireless internet boxes, and still nothing but problems. They are no doubt in my mind throttling back on internet service.

This review is about the Xfinity internet service we currently have. We signed up with Xfinity 2 months ago as we left AT&T. That was our biggest mistake for the year 2016. Indeed, at the time we were signing up, nobody made us aware of the 300 GB limitation. Xfinity will allow you to go over your 300 GB 3 times as a "courtesy", and thereafter you will be charged $10.00 for any overage of 50 GB. The people at Xfinity I talked to over the phone today were very uncomfortable explaining this to me. One of them (a manager) even told me that there were no limitations to the use of the internet (300 GB do not sound like a limit to him). He also said that AT&T has a limit of 200 GB which was very inaccurate (we left AT&T 2 months ago). The Xfinity individual I talked even tried to sell me a deal of unlimited internet if I agreed to pay $35.00 more. I will tell all my contact about this highway robbery, and very funny way of doing business.

Comcast/Xfinity is by far the worst Cable & Internet provider ever. I completely agree with the reviews, because they are indeed accurate and this I know because I'm a customer who regrets signing up for service. I work from home and I'm constantly calling Comcast to report Internet problems such as: slow connections although I'm paying for the fastest and highest one that have. My modem freezes constantly and takes forever to reboot. My horrible internet is always disconnecting and saying that I have no Internet Service available and it's a complete waste to call Customer Service, because all that do is lie and give you the runaround. This is the second largest bill in my home which is ridiculous. I'm paying close to $300 a month for ** service that barely works...

I've been calling every day to dispute my bills for 1 month. I got charged for almost $500 for early termination fee. Thought it was a mistake. I called a Comcast rep the same day. She told that I was under an contract for 2 years, which I've never agreed for, and she told me that the fact that I cancelled it within a month she can remove the Early termination fee. She told me she removed it the same day. I checked a week later, it was still here. I called again and they told me they will call me back in 48 hours and they never did. Every time I called they keep on telling me the same thing for the whole month. I am so pissed for what they did because I've been a great customer for almost 10 years, always paid my bills on time. I am so ready to get rid of this horrible company.

Comcast is blocking NBA games airing on TBS and ESPN via Sling TV that are also aired on Comcast Sports Network. This is illegal.

Comcast jumps up your bill without you knowing then bills you for the over amount. You call their department - they promise it is taken care off after months on the phone. Every month tell you it is taken care of and never is, till you are so frustrated you want to cancel your subscription and they tell you that will cost you over a hundred dollars to cancel. They have you by the neck. No matter what horrible service always goes down have to reset the box constantly. I wish that I had never signed up for this product. I have never paid a late bill in my life but this was considered late payments even after I had talked with customer service and it was suppose to be fixed - instead added up months of late fees.

After countless unpleasant, extensive and disappointing phone calls attempting to get to the root of my Blast Internet speed problems, being bounced from department to department, having my escalated calls cancelled and "restarted" multiple times, charging additional "service" fees, XFINITY rescinded the initial account credit offer citing that I, their "Valued Customer" "called too many times". I find it extremely disappointing and disheartening that this is what XFINITY calls customer service!

First, allow me to start with an issue that transpired on day one of my move. Before I relocated from out of state to Tennessee, I contacted Comcast Customer Support. Everything was pretty smooth at that point. I was told to simply bring the equipment with me to the new home, schedule connection date and time, and be there with someone over the age of 18. Wow! That is easy enough. Unfortunately, they did not tell me that I should not pay my bill. Comcast bills a month in advance. So, when my bill was paid, the money was tied up in another section of the company that the region I moved to had no access to. Long story short, it was about 3 months before the money was returned, sent to correct address, or placed on current bill, and to top all that off, I was told I was getting disconnected for non-payment. When, in fact, I had over paid Comcast by nearly $300, and they owed me money!

Minus 5 stars. I am so glad I cancelled my Comcast since I use antenna TV, no longer have a VoIP landline phone, use a smartphone and wifi spots. Comcast can no longer hold me hostage because I took control!! They sent the cable guy 3 different times just to get signal to my apartment. First cable guy made up the story that rats ate the cable, second cable guy that he couldn't reach the attic. They couldn't figure out a wiring problem. I had to lease one of their refurbished modems (aka JUNK unreliable used electronic device) which crashed on me 4 time in 6 months and had to return them. So I spent $170 on a new modem just to get Comcast! My bill jumped from $19.95 a month to $39.95 + $4.95 "protection plan" a month and a $9 late fee. So they terminated my service.

Upon turning on my computer, I had no internet service. This is a common problem with Comcast, so I paid no attention to it until later in the day when I still had no service. I called Comcast after going through their routine questioning, and was informed there was a problem in the area. I was told it would be fixed by 5 p.m. I requested that someone come to my home to check the problem out. They scheduled a person for the next day, (April 6) between 3-5PM. At 5.00 p.m. I received a text saying it was fixed. Of course, I still had no service. Around 8:00 p.m, I called Comcast again and spoke to someone in Columbia, who said he was a supervisor named Jason, who after the usual Comcast, "I will help you" and "so sorry" I again was told, about area problem. He in no uncertain terms told me he would call me back around 9.00 p.m. to see if the problem was solved. As I expected he did not call.

We switched from regular Comcast TV to X1. They switched out our Modem at the same time and now I can not access my Emails for 2 days and guess what they do not have 24 hour customer service via Phone? Hmmm - are they even into the 20th century - let alone the 21st?

I recently moved and ordered new service at my new address. Comcast sent a service rep to install my Xfinity box. He arrived within the timeframe that I had set and was extremely helpful in getting me set up. He was even so kind as to put on boot covers as to not track dirt into my house. We got set up and running on his first try and he was out within an hour. I've been using it for a few weeks and have not had any issues. Connection speed has been good and have not had any glitches in service.

This is an example of how Comcast have left their installation at **, Savannah. Open to the weather and to any passing trouble maker. Total disgrace. Several attempts have been made for Comcast to fix this but no reaction. A poor statement of quality and will no doubt lead to service issues for the many customers. See pictures.

I usually comment on how much I hate Comcast customer service but today it is their ethics. My husband tried a speed test through Comcast -- 80 bits or whatever when on the phone with them -- because our internet wasn't working. Through a non-Comcast site? 20. How can they live with themselves? Freaking liars. Our bill has gone up $20/year consistently over the last three years for the same service. It is just so wrong. However, they are the only high speed internet provider in the area. Monopoly, anyone?

I have been without a WIFI connection for more than one month now. If I want to use my iPad at night in my bedroom - I have no connection. My old modem that I rented from Comcast functioned perfectly well until Comcast switched to an updated modem in February (2016). I spoke to numerous Comcast employees and they came to my home without fixing anything. I think they lowered my Internet speed and did not tell me. I think Comcast is scamming customers. I have been with them for more than ten years now - always paid on time. (180 per month). I will contact the appropriate branch of government to help me and all others with complaints. I will be 81 in a couple weeks. I have been on the Internet since the early 90's. Have several websites and I need to work on a computer in any room of my home. This is unacceptable. My speed is worse than the 90s when I paid $15.00 a month. Please do something. Many other complaints online.

I have had Comcast for 3 years and somehow I got signed into a 2 year agreement when I was told it would be 1 year. Ever since I have added internet and phone, this bill has been out of control. Not to mention that they bill you a month in advance for services you haven't used yet. I can't get any help on why there is an additional $142.00 on my bill monthly nor can I get help lowering it. Very unhappy.

I have never had bad Internet and have been Cox, Metrocast, Frontier and never have had this many problems with the Internet. I use Skype a lot and always losing connection. With the others I could stay on Skype 24/7 and never had connection issues. Since Comcast I am lucky sometimes to have a connection for 10 minutes. It's the worst Internet I have ever had.

C.S. called with an offer regarding triple play, sounded good so I went for it. Was not told correct amount so I cancelled & now I have to pay the bill that is 1/2 of my monthly check or have service terminated.

I signed up for xfinity Internet. They charged me for modem rental fees since day one when I clearly told them I don't need them as I have my own. I asked them "did anyone come out here to set up my internet? Did you mail modems to me?" They always say "no I'm sorry, will change the billing and refund you" and I always say "thank you" but I'll be calling next month as I Doubt this will be fixed. Same story 5 months in a row. After all of that waiting on hold and finally getting it fixed after 5 months I knew when I cancel my internet after the year I'll have more problems.

If you want a home Internet service, please do not pick Comcast for service. Why, they are a liar and cheat! I signed up home Internet from Comcast. They said there was $29.99 plus $10.00 for modem and its unlimited internet. Guess what, it cost me $134.99 month. Please be my advice, do not get hook Internet with Comcast, be smart ok.

I had a mark-out done for my dog fence. When the contractors were digging they hit my cable line and my internet was down. They immediately told me that they cut it so that is a cut line and no service is proceeded to call Comcast. First question was am I sure that my service is out. The customer service rep completely clueless said someone will come on Wednesday and said, "I will call you back in a half hour." Do you really think that happened? So I called back after a hour and a half, "Someone maybe can come out on Monday." Then I got a call from support to ask if my internet was working and I asked, "Did someone fix the cut underground?" and the rep didn't know what to say and just disconnected the call. That is some awesome service.

Was anyone told that they would have unlimited Internet, but get an email saying "you will be charged for over usage"?

I was a Comcast customer years ago, and was very dissatisfied so I switched to Dish. A salesman sold me on giving them another try since I was not satisfied with my internet service. He told me that install would be easy and the install tech would do everything. I let the sales rep know that I had two phone lines in my home and they both had to be connected. When the installer came, he said he knew nothing about a second line, and he didn't know what to do since both lines had to connect it on the modem. I let him know that the sales rep told me that the installer would run a new line if he had to. He then said they don't do that, and He would not do that.

And so it begins... I just moved down here from New York and had to choose a provider. I wanted to go with DIRECTV but of course my building is facing the wrong direction. So between AT&T and Comcast. I read reviews on Comcast service and AT&T internet problems. Choosing between the two is like choosing between a Trump and Hillary election, you are going to be disappointed either way. I choose Comcast. After several visits to the place to get equipment and the runaround to get it set up, my internet struggled to get going. They stated the wires are dead in both outlets and would need to send a tech to look at it (which would cost money). Now how would an apartment complex that is continuously full all of a sudden have outlets that are "dead"?

Triple play for 99 is an estimate only. After they add in all their hidden cost my bill is 184 a month. Also a data limit of 300gigs is ridiculous - that's a binge Netflix session. Always freezing up and the customer service is unreliable to say the least. Was told I'd be moved to unlimited data free of charge and 2 months later a charge of 55 was on my account raising my bill to 240 a month. I recorded all conversations and stored them just for this reason. I contacted customer service 3 times to be clear no extra charge for unlimited data would apply to my bill but did the fact I had 4 of their employees on record saying no charge would be applied, no it did not.

So, as I sit here having to use my Verizon MIFI because COMCAST XFINITY prematurely turned off my services!!! Rewind back a few days ago, 8 March 2016 to be exact, I alerted COMCAST XFINITY of my pending move for 25 March 2016. After about 10 mins of back & forth with the COMCAST XFINITY representative, she finally confirms (confirmation #**) my cancellation of services for 25 March 2016. Fast forward to last night, 12 March 2016, my COMCAST XFINITY services (phone, internet, and cable) are completely OUT. I called the representative and she was totally baffled, asking me if I tried to reset it, how long it's been out, if there is a power outage in the area, and that she has to check with her supervisor if she can submit a service request. Ask for permission? She stated she would call me within 15 mins, before 8:00 p.m., to let me know what time my appointment would be.

I called Feb 21 to get my devices set up. I was told I would have my internet, home security, and cable set up on February 25th. I recurve an email the night of the 21st saying my apt was set for March 14, 2016. That was not discussed over the phone. I call Comcast back and they told me that was the only time frame they had and it was scheduled. I immediately became upset because that was not the appointment I was promised. I was in my new apartment for a week and a day with no cable, no internet, no security. They installed ONLY THE CABLE AND INTERNET the following week. So in still looking for me why security to be installed.

After two weeks of having Comcast my services were canceled for no apparent reason. Was without service for two day. I talked to two representatives about why my services were canceled mind my bills were paid and everything. They could not figure out why they were canceled. Got them hooked up again only to be billed two weeks later for $220 for unreturned equipment. Although I still had my equipment because I still had service with them! They said they would refund me the equipment charge and a supervisor would call me within 24 to 48 hours.

After contemplating for 2 years to switch to Comcast I finally decided because AT&T Internet was driving me crazy. It was soooooo slow. We couldn't even watch Netflix on our tv or watch movies/shows on our Direct due to poor internet error all the time. And I work from home and it would drop connection all throughout the day. On March 3 Comcast came out, guy showed up and was working outside. After about an hour he tells me the tap on my street is dead. He was calling a technician to see if available to come out look at it, said I would need reschedule possibly. He told me that he should have checked tap on first before he started and he didn't. So I have this big box with cables everywhere hanging on side house.

Be prepared for a complicated, detailed and possibly faulty sign-up process. We encountered a rude agent, then failure to get phone number and equipment delivery. Had to go through "reprocessing." Hoping try no. 2 works.

My Internet has been and still is down since 2/17/16. Every day I call to check and I get the same message, "Your internet is suffering a problem and it should be ready by" and then depending on the time of day you will get a 2:30 pm, 7:10 pm or a 10:20 pm. Obviously none occur. On top of all that luckily I finally was able to get a hold of an agent who told me to call the billing department and ask for a credit, If I hadn't I wouldn't have received anything and even now I was credited till the first time I was able to speak to an agent which was 2/29/16. Since we are still with the same problem we have to call every day, go through the trials of automated answering to try to reach an agent (this is very time consuming) to get a credit.

Had no phone or internet service for 4 days. Comcast gave me 4 appointments. Either no tech showed and I was told 2 of my appointment was scheduled unsuccessfully. Comcast reps scheduled the appt therefore it's their fault if the appt was scheduled unsuccessfully. I missed 3 days of work because they had me waiting on a tech each day from 9-4. One day from 8-4. When my service is finally restored I called Comcast to get credited for those days I didn't have service. They only credited me 50.00. I was told earlier in the week it would be 20 for each missed appt.

After I sold my house, I paid all final charges from Comcast. A few weeks later a sleazy salesperson called and convinced me that I should only put my account on hold until I moved into my new house which was then under construction. Trusting him, I agreed, and paid a few months charges of $14/mo for nothing at all, and then started getting invoices for over $200 per month. Starting in 8/15, I have had at least 8 phone sessions (very lengthy) and 6 office visits to get resolved their billing me for no service whatsoever. When I moved into my new house in Sept, it took me until Dec to get them to start new service and now they say I owe them for a 'bad debt' of over $100.00. I was courteous today, but agent could not find the source of the charges and ended up just cutting me off. Beware of sales calls from Comcast.

I tried to upgrade my internet service but found out that I was only allowed to get the higher speed internet that Comcast offers if I upgrade and bundle services that I didn't want or need. Since I am of the generation labeled a "cord cutter" it seems that I am being limited on what speed of internet I can get by how much money I am willing to spend with the company. I don't need the Comcast TV service, but it seems that if I don't purchase it, I am only allowed data speeds up to 50 mbs. If I get tv, then and only then am I allowed to get the higher speeds of internet that are available in my area.

I briefly rented a modem from Comcast years ago before buying my own and returning it to the store. Luckily I was smart enough to keep the receipt. Every few months for the past several years they've added the equipment rental fees back to my account and every time I've asked them to stop they've threatened to bill me for the full replacement cost of all the equipment I've returned; hundreds and hundreds of dollars. Each time I've read them back the # on the receipt and they've relented, but each time I've spent hours on hold.

Worked with Comcast for 4 months, and they run the most unorganized and unethical business practice. Paid to have phone line transferred, didn't happen even after 4 months! Internet service is "16mbs" down and 3mbps upload, which isn't even CLOSE to what we were getting in real world results. Our results? 7mbps down and 1.1 up when everyone is not using the bandwidth. You know what the tech rep said to us? "You can always pay more for more speed." WE DON'T EVEN GET THE SPEED YOU SOLD US.

My modem is directly connected to my computer. I've had speed issues amounting to almost 5 visits from technicians. The customer service is impossible to talk to, and most of them aren't even from the states. I would switch from them to Verizon in a second if Verizon was available in my building. If you have a choice, do not choose Comcast. 93 dollars a month for speeds at 2.26 - 5.75 on the blast plan. The whole company is as crooked as government sanctioned organized crime.

I have contacted Comcast so many times I've lost count. By far one of the worst cable companies I've ever had service with and I wish there was another cable company that was available in the area, I would switch immediately. My WIFI is so slow I can't stream anything. Ridiculous how the modem is inches away and won't even allow me to connect to Netflix, or my tablet. Of course you contact customer service and it's so frustrating speaking to some of the reps. They have upgraded my WIFI so they say so it can be faster and better and I see no change. I finally got my own router and am willing to try that just so I don't have to deal with this company and calling in anymore because obviously they do not care about their customers. By far the worst ever... Shame on you.

Poor service - Internet, phone and cable. Every month my service goes out and it takes hrs on the phone to get it back up and most of the time it takes them days to get someone to come out and get the service up and going again.

FALSE information given by agents... and terrible notetaking from these agents. Spoke with Jennifer for credit of billing and was not crediting my billing for the time period where my services were disrupted. She transferred me to a supervisor, Eve. Supervisor Eve did what she was trained to do and did not allow any credit, rather repeated herself as if it was a script. My television services and telephone services and internet services did not function as they should. Technician came out and resolved the issue after TWO+ months of service disruptions. ALL Xfinity services did not function as they should, ALL not working. At the time of the initial call and during the follow-up calls I was reassured that proper credit would be applied. Terrible way to do business as a big company.

Never got a fully installed service. Tried to contact for business service as I work from home. Made no less than 10 calls to sales and others at Comcast. Kept getting told they were calling back and emailing us and never did. Then they finally scheduled install upon threat of our canceling the service, but never showed up. A quick, no communication inspection apparently put install on hold and Comcast didn't feel that warranted a call. I called finally and found out. If this is representative of customer service, no thank you. Canceled the install, and won't be using them. Doesn't matter what download speeds they say they guarantee, if you can't get any service. I guess the competitors will have an easy time satisfying me, even if they can't guarantee the speed.

By far, the worst customer service experience I have ever had. I have sent multiple emails to corporate with no response. I have had issues ongoing for over 2 years without resolve and Comcast has still not effectively credited my account. FURIOUS CUSTOMER here. I have been told for the last 2 years a credit would be applied backdated to the date the issues started, to the date of resolution and have received $60 worth of credit. For 2 years of bad service, I have lost a job and countless hours at my other job because of these issues and Comcast has yet to resolve the issues. I am beyond frustrated at this point as I have made countless phone calls and sent numerous emails. Clearly, nobody gives a **. I want this properly rectified and I want it done NOW. You can message me. I will post this on every social media forum I can find.

I called Xfinity to troubleshoot my internet at 4 am 2/17/2016, got connected to someone who I swear came to this country on a floating door as I had to tell him twice I was outside and not near the router, had to tell him three times I was NOT going to set an appointment for a service technician as I wasn't going to pay $25 for that.

The Wifi is going back to dial up - call customer service - not only do they have no idea on the service but barely speak English - definitely call center is NOT in the United States. Frontier was 150 percent better. They sell you a faster wifi service but the signal is NOT there. I want to cancel but now I'm locked in by contract!

Just got my bill on Saturday and it went up another 22.00 after a 14.00 hike 4 months ago and they took more channels away. I will not sit on phone and discuss this with them again. Once a year for past 5 years my bill has gone from 76.00 with equipment and taxes in 2010 to 152.00 this month and I've lost at least a dozen channels since that time and this is for TV and internet which is the worst internet out there and the worst customer service ever. No surprises I've already contacted Fios for TV internet all equipment taxes and free setup for a 3 year lock at 105.50 a month. Thank God. Goodbye Comcast. Can't wait for a new service provider to come in and put Comcast in their graves.

Horrible Internet speed\service from Comcast! Comcast blast speeds are a small fraction of what they promise. I have a ethernet connection to the TV and can't even watch Netflix or Amazon streaming because the internet speed is so slow!!

For over a year, I have repeatedly contacted Comcast/Xfinity about problems with their modem. I would lose telephone connectivity for hours. Movies streamed via Netflix or Amazon on Demand would freeze and stop playing. Finally, I completely lost my internet connection when the Wi-Fi function on their modem stopped working. A technician was sent out to my home, and he confirmed that the modem was broken, and he installed a new one. I then had to back Comcast/Xfinity down for attempting to charge me $50 for a new installation. I decided to check out getting a new service provider. Ten years ago, my phone and internet service provider was AT&T. They no longer provide service to my area. Comcast/Xfinity monopolizes my area. I cannot use anyone but them for internet and/or cable tv. I can, however, switch to another phone provider (at least for now).

On Feb 2nd, Comcast technicians came to install our triple play system at 10:45 am. When they left at 3:40, they had the two set top boxes in the wrong rooms (Voice-activated box was in the bedroom, and the non-voice activated box was in the family room). Internet did not work at all. It is now Feb 10, and I fixed the internet settings myself four days ago on the ethernet connected computer, and did the settings on the wireless computers two days ago. They all now work fine, no thanks to the technicians.

I called last month to take advantage of offer for exact same services I already have for $59.95. It's in writing on January statement. I was told I cannot have the offer. No understandable explanation given. No services added or removed or changed in any way. February bill comes and it is higher than before.

I purchased Blast+ internet that offers 150 mbps download speeds first at a reduced price then at the regular price for 2+ years (with breaks). From the beginning the quality of the services varied from bad to worse. At first I complained in passing, but only when the service just wouldn't work. As my technical knowledge improved I realized on a good day I was receiving speeds of approximately 35 mbps and bad days 11mbps. I complained several times until finally I was told the modem/router provided by Xfinity was not capable of offering the service I was paying for and I was refunded $26. This is particularly frustrating since I am expected to pay for the service I requested, but it seems that Comcast is not required to provided the service they agreed to provided and the onus of understanding and finding the problem lies the customer.

Comcast has by far the worst customer service I have ever encountered. We have had cable issues now for 2 days with no resolution. When I try to call them I am placed on hold for up to 15 minutes at a time or flat out disconnected. They are the most unreliable company I have EVER dealt with and I am cancelling any and all services offered by this sham of a company. Constant issues with reception, ridiculously poor customer service, and runaround. This is what you can expect from this company. I am sorry I ever signed up with their services and paid these people our hard-earned money. There has not been a single month I have not called them for a problem. They are horrible and everyone should stay away from them.

This is the 2nd time Comcast/XFINITY has STOLEN money off my credit card. They took 2 payments a week apart. And try to give me attitude when I demand it back, then had the nerve to tell me it would take 3weeks to put it back on my card! Worst Company Ever! Moving to another!

In the last couple of months I have more and more trouble with Comcast or is it Xfinity to keep my Internet connection. My Internet connection is disconnected at least 10 times per day and it getting worse. When I call Comcast or is it Xfinity? It's just always the same. We can do some troubleshooting... That's it. I paid already for a technician even I had this insurance but they told me I did something wrong so the insurance wasn't valid and I paid approximately $75 extra.

I don't like the new home page, I hate it. Too many large picture, need more easy to use menu features, no calendar like the old one where you can schedule appointments, the old home page was much better. The home page menu needs so have smaller icon/click on(s) with smaller pictures, needs to have the stock market information and new breaking news.

I have two options in my area for internet, Comcast cable or Verizon DSL, so naturally my only option is Comcast due to speed. I have chosen to live without tv and feel punished for that choice. Comcast bullies you into bundles or else you pay a ridiculous amount for internet only. When my $70 a month internet subscription stopped working effectively I called customer service. I have never experienced anything like their customer service in my life! After an hour on the phone I had a pounding headache, my blood pressure was through the roof, I was still spending $70 a month for internet that no longer worked, and I was told that I needed to buy new equipment (modem & router) even though what I had was new and was their recommendation. I have never experienced a company like this and unfortunately am at their mercy. It seems unfair. Looking into other choices even if it means switching to slower internet.

I've had service at my current location for 3 years. I have generally been happy with the actual service but have continued to have issues with my billing. In three years my bill has went up over %25 and has happened $2-3 at a time although I have pretty much the same services/channels when I signed up initially. Last month my bill went up over $60 with no explanation. I called customer server and was told I had promotional price that expired. After talking with the retention department for over an hour, I agreed to accept a different bundle that included a phone so my price wouldn't go up. I didn't need or want the phone but agreed to avoid another $60/month. It didn't make sense but I refused to pay more or be locked into a contract.

Don't fall for the commercials saying "Xfinity is faster than AT&T." It's all a lie. I have AT&T at a different house and I have no problems whatsoever, and I'm in a complete AT&T dead zone. I can't even watch a video on YouTube straight through without having it 1) buffer many times and 2) be terrible blurry quality with Xfinity. I'm supposed to have speeds at 25 MBPS but when I did a speed test, I was getting 76 KBPS. I can't watch movies On Demand either. If you have Xfinity, I would switch to AT&T immediately because you are getting ripped off majorly. If anyone is considering switching to Xfinity, DON'T!

For roughly the past 4 months, my internet service has been unreliable. To be clear, it works 95% of the time but it is unreliable. It will drop. The impact is upon my ability to effectively function at times. Everything that I do both personally and professionally is dependent upon having a high quality, reliable internet connection. By all accounts, that is supposed to be cable. I have checked with others in my neighborhood. Most seem to be using AT&T Uverse and having no issues. One other neighbor reports having Comcast and also experiencing issues. When it drops, not only am I unable to work on the internet, it is a distraction and often requires effort to recover from the outages.

In November our promotion ended. I called Xfinity to see what other promotions were currently available and was talked into trying a bundled package with the assurance that if I was not happy, I could cancel the tv service and go back to just Internet for 39.99 a month for 25mbps. I called and attempted to cancel tv service and go back to just Internet for the price quoted as mentioned above. The representative told me I could not do that and 25mbps would cost us 69.99 a month and it was cheaper just to keep tv. She would not let me talk to a supervisor as I requested multiple times so I ended the call and called back a week and a half later when I was having internet issues.

I signed up for a one day pass with XFINITY when I was back in Boston. The password wasn't working even after resetting it so I called the number on the email. The customer service person forwarded me to the technical support person who then forwarded me to the Wi-Fi department who then forwarded me to someone that suggested that I call the number that I first called!!! After complaining that I was being sent in circles one guy tried to help by calling the initial number. Never got this resolved. I DO NOT suggest using their one day service. Find another carrier.

They say that they have the fastest internet, it's lie. I pick the fastest package they have because I have multiple gadgets that are connected to the internet at the same time. Guess what, some of my items are never able to connect on the internet. One time I was on the phone with their customer service rep. more than 5 hours, but they were not able to solve the issue. I have a smart TV which was only able to be connected on the internet once... useless. I will never ever get them again, and I am going to tell everyone I know not to get them. False advertisement.

My name is Ken. I been with you guy, long enough to say loyalty. But certainly you take away Spike Channel without courtesy notice. This is a act of greedy and very sick person that anyone would feel disgusting, I will take this matter to convince anyone to stop a future business with your company.

This is third outage of e-mail (I can receive but can't send) on Comcast site I have had in 3 months. Seems like they don't keep any record of what went before as always have to start with the lowest person on the ladder and struggle through hours of abortive attempts on their part before they will move me to the next tier. They start it over again, from the top, go through all the overly-courteous BS before sending me up the ladder. I have now learned to insist the interceptor push me ahead immediately so I don't have to spend time with the greenhorns, who don't seem to have English as their first language. Just frustration in trying to communicate with a communications company. They have a kindergarten approach to customer problems.

The wife works from home, and uses the internet to connect to her company. Recently she was unable to connect. She called Comcast to schedule service. The technician showed up three days after call. In the interim my wife cannot access the internet, so 3 days no pay. The technician troubleshoots, determines that it's a bad cable in the family room... other end of house on lower level. He replaces the cable, charges $75 for the installation. He leaves and is still in the driveway and our internet goes down. She immediately attempts to get him back, but he has to go to next appointment. Now we don't have TV reception in bedroom, internet is still down and we paid $75 for a cable that didn't need replacing. We're now told it'll be 3 more days for another technician to come out... Meanwhile my wife can't work and will have lost a week's pay.

If you're ever planning on getting Comcast internet provider, don't. Because they will cheat you on the pricing for packages that are expensively horrible. They make false advertisements of claiming to be the fastest internet provider. They're not. Imagine paying $60 a month for average internet to work on things, but it seems like your internet fluctuate like crazy and it is as slow as a 1 GB phone internet service.

I had a contract for 24 months, I called to see if I could lower the bill. They lowered by on 7 dollars. I had to call them about my security system and they informed me while we were talking that they had put me in a new contract for another 24 months when I lowered my bill. They never said anything about that! So I went above their heads and talked to Avery - he said he would get me out of the contract and give me it all for 161.00 a month for 12 months. Then I would have to call cause the bill would go up. I just found out HE PUT ME IN ANOTHER ONE FOR ANOTHER 24 MONTHS! WTF!!! Comcast is nothing but money grabbing liars.

Got to work on January 20th. Found out we had no phone or Internet service. Called Comcast, they said they are working on it and would be restored before 3pm. Which by the nature of our business is too far a stretch. Called them again at 3pm, they said they would be sending a technician out within an hour. I called them an hour later, they said the earliest time they have available is the following day the 21st, not in the morning, not in the afternoon but between 4 and 9pm. In essence they are telling us to come in and sit down for another whole day not able to fill prescriptions, customers cannot pick up their medicines because there is no register to ring them up or counsel them, we can not receive prescriptions from doctors offices because no fax, no Internet for electronic prescriptions, no phone was working. Tried to make them realize the damage they're causing to my business but that would not even move them to get us a technician.

I called Comcast to set up Wi-Fi for an apartment I recently moved into. An appointment was setup for someone to come install it. We talked about when I would get my first bill and even got a confirmation number. When I moved in, no one showed up so I called Comcast. They did not even have my name in their system at all. The man told me that the previous tenant still had an active account at the location so I wasn't able to make an account. So then, I talked to my landlord and we talk to Comcast together.

On Xbox One on GTA 5 I join a game for 5 mins and LAG out. I finally join a game after 10 mins!!!! Join 7 mins LAGGED OUT!!!! I called with there bad AI on the phone, got to a guy after 7 mins and tell him why is my bill so high and he tells me because it's good internet and I'm like NO it's not *hangs up on me*. ):< So I skype my friend and disconnected after 15 mins so I did nothing about it. So I played MC by myself and several lag makes me lose 6 games in a row and then my internet goes out. 10 mins later it come back on and called them once more and I called them at 3:24 PM and talked to a guy and he put me on hold until 5:00 and I hanged up and 12 mins later my friend skypes me and it took me 4 mins until he heard my voice.

I so hate this company. I only hope for AT&T get to my area to leave it for good. I am even considering to move out to an area with AT&T U-verse high speed internet. I used to have unlimited internet - now Comcast have limited to 300 gb and have trained their representative to lie about it saying that internet plans were always up to 300. I know is a lie because I've always used way more than that. I have subscription to Amazon Prime videos, Hulu and Netflix. I don't use their cable service because is awful. I can get almost as many channel with an antenna on my roof for free and in HD. Your basic cable plan should be called "blurred vision time or pay extra for the same."

While moving to a new location I called them to have my internet switched over to the new apartment. A Xfinity Community. Should have all the hook ups already. They said on the phone they couldn't find the address and they would have to put in some sort of request to get the address and they would call back the next day. Two days go by and I am now in the apartment. Luckily it has hold over internet that isn't that great. Basically no videos. I call them again. Another representative says the same thing. Wait two days, no call back. Call a third time, this lady is helpful and says the request was never submitted. Perfect.

I cancelled the service in the last week of December and I returned the Comcast box few days later. I paid all my bill. In January I received a bill with new charges for January and when I called Comcast I was informed that the service was not cancelled. After 30 minutes on the phone I was told that my service was cancelled and I don't need to pay for January. A week later I found out that the service was not closed and I spend over 1 hour on the phone being transferred to 5 different Comcast reps, I guess in India, they don't speak well English. I was assured that the service will be closed in 2 working days. He could not close the service because this is an internal Comcast thing.

Worst company ever I have dealt with which don't care about customer satisfaction. I have had internet service with them since 2 years and have instructed them I won't like to have any other service with them but they still push the bundle in my account without my permission and then charge extra for me. When I try to return extra device at local office then they don't take it and give promise my rates will stay the same but guess what? Rates went up by $11. Then I complained and instead of trying to adjust they justified the new rates.

I have been with Comcast for years and rarely ever had a good experience with them when I called in for help. At least twice they charged me for services I did not ask for, and when I asked them to remove the fee they said that they would but never did. This time was worst! A month ago they raised my fee by $5 and when I called in and threaten that I would go with CenturyLink, they told me that they would give twice as my current speed plus basic channels for the same price for one year.

It starts with waiting on the phone for often 20 mins for a person to answer.. Then when someone does answer they transfer you and probably intentionally disconnect you. After 11 calls in 2 days I get an appointment only to wait all day for a NO show. Try calling someone... It goes on and each time it's a new person with little manners and even less education.. After a month it's finally installed but then my bill is $100 more than the quotation. Try calling again... It goes on getting worse and worse until the average person gives up. I gave up... Comcast you are the worst company...

I called Comcast reference my poor Internet speed. I have already relocated my Comcast router 2 times and paying for both times, and both times having bad service. The cable work on the outside of my house looks like a 2 year old put it up. Then I called. I speak to an agent and he tried as he could but he could not help my horrible Internet speeds. The agent was nice and helpful. As of now I have my son room unable to connect a simple ps4, and another streaming device from his room. So much for the so call fastest Internet. Can't wait 'till my contract is over and change over to AT&T.

Three times in the last few weeks the internet has gone down. Guess what Comcast? I work from home and NEED internet access to do my job. Having such outages is bad enough, but when you pay for the highest speed... that is what you should receive. NOT a happy customer at all, and I'm quite sure my boss won't be too thrilled either. So sick of your ads that state you have stellar service. It's all trash and you guys know it. I'll be calling in a bit to make you aware of my plight.

I called Comcast to resolve an email routing issue for the firm I work for and was on hold from 10 am - 4:10 pm. I finally got a flippant tech who's undertone was clearly not interested in helping solving our problem. His initial response before I could even finish explaining to him our problem, "You need to call another department." After asking him to let me finish he had me send him a test email and concluded we did not have any email issue. After explaining to him that our email issues were not global but rather only isolated to a few of our clients he told me he would work on it and call me back if he figures out the problem. When I asked to speak to a supervisor he said he/she would call me back within 72 hours and that I could not have his/her name! Comcast is a joke!

My internet stopped working. Called support and spent countless hours troubleshooting. Every new agent wanted to do the same tests. UNBELIEVABLE the lack of communication internally at that company. After 4 days, Comcast decided to sent a technician to check the modem. 6 days after I reported the problem, the technician arrived, did more tests and replaced the modem. All started working. To my surprise, the invoice shows up not with the 6 days credit but an extra $70.00 charge to replace the broken modem (that we rent from them). Of course, knowing how confuse they are, I called to complain. To my surprise, the supervisor told me that the charge is correct. Can someone explain to me why I am paying to replace a broken equipment that I rent from Comcast. Again, sign of a desperate company trying to exploit its customers while it can. Of course, not for long. I am cutting the cord.

First and foremost, Comcast is the worst company I have ever encountered. Why in the hell will they ask me to pay $119 dollars for internet and tv cable every month when I'm only getting a hundred channels. The internet connection sucks. Called them about increasing the speed and all I hear is some silly comments like ''are you using more than one device". Ok so if I'm using two devices at the same time what does that have to do with your internet speed? Doesn't make any sense when I'm paying a hundred and nineteen dollars with low speed internet connection and half tv channels. These guys are so dumb as hell. What they should be saying is if multiple people living next room from you are using a wireless b device, that can slow down your internet connection. But no one tells you anything but force you to pay these crazy monthly fees.

I called this company many times in regards to being overcharged, and finally, in December I thought these people had it all sorted, and I seen my bill of +45 then a week or so later I look at my bill and it is almost $400 after telling me I would be paying $131 monthly for the triple play. This company is a rip-off and one of the worst companies I have ever had to deal with. The customer service, I just called, and finally got to talk to a human, and when I told her about my bill, she put me on hold without warning, and I am still on hold 10 minutes later. The customer service is the worst. I have endured trauma and stress as a result of being repeatedly raped by this crooked company and have paid well more than what their reruns are worth. Unfortunately, we are forced against our will to use this service provider. I hope one day in the near future someone will put them out of business, an honest company.

Upon looking for internet providers in the area I was faced with one option: Comcast, so I got Comcast. From the very beginning there were service problems, low connectivity, no connectivity, on demand services didn't work or froze, they replaced the line from the pole to the house, the junction at the house, the amplifier near the house, everything, and for years we had problems. Calling customer service is very similar to willingly subjecting yourself to having bamboo slivers jammed under the fingernails. Finally we relocated and have been able to use another provider. The difference in customer service is amazing, few problems all speedily resolved and have not recurred. AT LAST we were free from Comcast, but alas, today I received a notice that I should be receiving a refund.

For the past year I have had ongoing issues with Comcast the X1 Service. There's been over 28 visits to my home with the Field Service Department and their Line Department. It keeps going back and forth to both Departments. They have replaced everything in my home and also all the lines outside of my home. As of today 1/3/2016 the issues are still happening. Comcast Corporate office is telling me that there is nothing else that Comcast can do to correct my service. Several Techs from Comcast told me that they have been having major issues with the X1 service and that I should cancel that service and keep what I had over a year ago. Comcast said they care about their customers. Well that's a crock of bull. I just want my cable to work for 1 day without having any issues with their service that they CANNOT RESOLVE OR CORRECT. And if you don't pay your bill on time they will turn your cable off without any regrets.

Comcast customer with Xfinity On demand, movies freezes. I have purchased movies and I am unable to download. The box has been replaced. Save your money.

Slow and often dropped internet connection. The pictures on my TV is all distorted and X1 keeps rebooting. The telephone customer service is a joke. They ask for all verification, then they ask for MAC address of modem, then they reset the modem, and then throw up their hand and transfer you to another bot in Mars. The circus continues till the line is disconnected. Then you have start at the beginning. I have had the technician come out three times. This technician told me that the problem was up on the road box. Still no resolution. The cable from the road box is still on my driveway after 4 months. There is no way to escalate the problem above the minion level. Is there a way to get out of this contract and this nightmare?

I called because of notice that I had reached my internet usage limit. I'd never heard of a limit on my account. Additionally, I wanted to review my contract as the limit was shocking. I was sent to one department that informed me that the limit had been on the account from the beginning. This was after 5 verifications and transfers and a hold time of over 20 mins.

I have a home in Jupiter FL that was previously my Father's. He passed away 3 years ago in November (2012) and I am now the owner of this home and the caregiver of my adult Developmentally Disabled sister, who loves to watch TV and movies. Every year for the last 3 years, like clockwork, my cable boxes go out and I cannot watch TV. Our cable is basic, and is included in our Homeowners Association fees. We do not have any add-ons or premium channels, DVR boxes, etc. Just the basic cable that comes with HOA.

They mis-charged and double charged my service!!! I returned my modem and stopped my service 4 months ago but they just keep sending bills to my mailbox. I never use their service since 4 months ago but why they charged me for that? When I calling them, they can't explain where those bills come from and keep telling me "don't worry". I mean this is so irresponsible. I double checked my receipts many times and I don't know what is what. They can't explain these for you either. Avoid their ** service if you can. And those customer services' accent over the phone?? Give me a break!!!

I started with Comcast 2 years ago and when I started I was paying $89/mo. Before the first year was up I moved and got another good deal to change addresses. After That year my bill jumped to $160. I called to see about changing plans and they gave me BS deals that were a lot less service for only a few bucks cheaper. Turns out once you are a customer then they no longer care about you and will not offer you anything better. Only new customers get better service rates. Only problem is they are the only ones that service internet in my area. Such a scam.

Brittany was knowledgeable, professional and friendly! I tried finding a way to contact comcast/xfinity directly to let her boss know what an outstanding job she did coming to my home and fixing my cable and internet, but couldn't find a place to do so. She made me feel very comfortable with her in my home and I was amazed at how well trained and knowledgeable she was. She went above and beyond just making it work again. She shortened our cords and switched out older connection parts etc. She was very sweet and spoke very highly of her job. I have not been that thrilled with certain aspects of service with xfinity, the price spike, glitches etc, but she made the fix so easy and comfortable for us, so much so that my opinion of this company has changed for the better. This girl deserves recognition and a raise. She really is a gem and Comcast/Xfinity are lucky to have her in the field! (Techs name was Brittany/Britney... north metro MN)

Here's the recap of our joyous experience and ongoing saga. I've had well over 15 hours of customer service calls, fun times! We switched our business to a home office and cancelled residential account yet were still billed for about 6 months on the residential account. The offshore tech support in the Philippines that I generally always get sent to has really poor English communication skills. We were told that we would be credited for the past 6 months of being double billed and that credit would go to our business account yet our service was shut off for being unpaid and having an outstanding balance. Internet continues to get packet loss issues and the service is about as reliable as my 28.8 kb/s AOL service in 1996.

I can't believe I didn't do the research before getting internet. Working with Comcast/Xfinity has been the WORST decision I've made in my adult life. I am trying to review my bill with somebody, and I have been redirected to 4 different departments. Apparently, it is nobody's job (in Billing) to discuss my bill with me. Altogether, I have spent over two hours on hold trying to talk to somebody. I created an account with Consumer Affairs just to post a review about Comcast. I am upset and disappointed in every aspect of this service, but mostly I am disappointed in myself for not doing my due diligence. If I had, I would see that thousands of people have already been through this. If you are looking to use Comcast, STAY AWAY.

I am writing on behalf of my housemates who are switching this week to ATT. After renting a Comcast modem for years, they purchased a new model (Modem-router combo) at BestBuy. It set up quickly and worked fine. Two months later, they were still being charged the monthly modem rent. After a phone call to get credit, the internet immediately stopped. After about five hours of Comcast blaming the new modem, the service began again. This month, the housemates see that they are still being charged so they called for the credit again. Immediately after the phone call, the internet service stopped. Comcast blamed the modem again and the service has now been out for about 48 hours. Phone calls are passed around and after telling the story, Comcast will ask questions about THEIR modem - obviously not paying attention or just playing mind games to prevent their own boredom.

Ordered internet on DEC 09. They said we can install it ourselves. Received it on the 11th. Would not work. Was told to come and switch the products. Exchanged the items. It still wouldn't work. Had to schedule a tech to come out. He came out on time and said it worked. I asked him to show me. He showed me from his phone. When my son tried to connect to the internet it wouldn't work. Called tech support. Was told someone else had to come out. Will be here before 9 pm. I called to see if they was coming. I was told by a supervisor that the person basically lied to me and they will try to come out in the morning. I'm like really I took off today and I was suppose to go in in the morning. He said "I Dont know what time or if they will come." Mad is and understatement. They Dont care about the people who they call customers. I open my mailbox. I already have a bill for services I have yet to use.

I obtained a bundle service from Comcast to include TV, internet and Home Security. One would assume the contract for all services within the bundle would end at the same time. WRONG!!! TV and Internet service ends after 2 years BUT Home Security is 3 years! I will be charge $770.00 at the end of my 2 year TV & Internet contract to cancel the Home Security service or I must keep home service for the remainder of the contract.

This November, when I called Comcast to transfer my account from the east coast (Wilmington, Delaware) to the west coast (Concord, California), I found out that I was being charged for modem even though I had my own modem since 2010. The customer service agent informed me that they started charging me last year, April 2014. The total amount at the time of the call was $166. The customer service agent submitted a ticket for that amount to be credited back to me. I was happy. Then I called in December (from California after my move) and found out that my ticket was denied.

Last 2 years I have been paying 66.95 usd for only internet service in seattle, WA area. Still everyday internet connections go off and on momentarily, sometimes show limited internet connection and netflix in my TV won't start. Most bizarre thing is if I call other internet providers, they say - only Comcast services this address and so you are stuck or totally screwed... What kind of ** this is. And these Comcast daytime looters keep charging me so much providing ridiculous service. If anyone knows where to file a complaint or something, please let me know. This experience is going beyond frustration!!!

So I went online to look at local offers for Xfinity internet service to see what other deals they are offering (I got some sales flyers in the mail for Triple play with rebates or free tablets). I am only interested in internet service as we've gotten away from pay TV and stream with Hulu+ and Netflix. The offer on the screen (which I captured in a screen shot) said $49.99 per month for 12 month with a 1 yr agreement for 150 Mbps service. I click the drop-down and change it to "No Term" and the price changed to $59.99 per month for the first 12 months. I'm happy with the deal so I call in on the number from the flyer to set up the install. All goes downhill from there...

I am so frustrated with Comcast. I had business service and had to close my business. When I called Comcast to cancel, I was informed that the early disconnect penalty would be over $1000.00 because I was in a three year contract. Small business fail every day... So why would Comcast require a 3 year contract with such a massive penalty? So I called back 9 times - put on hold for extremely long periods of time trying to get some options. I was given a business rep's name for the Dallas area and she hung up on me when I explained my situation. I called back and left three messages and she never called back. Finally, after paying the bill for 4 months with no service, a customer service rep advised me to transfer the business account to my residence... Which I had to add Internet and pay double the price... I agreed to do that. I still have to add cable separately because business service in your home does not uncle cable (another additional cost).

There are not enough words to express how dissatisfied I am with Comcast and their lack of service. Monday morning (12/14/2015) a gentleman came out to set up a new modem that my job had previously arranged for work at home purposes. The technician was very nice and professional. Know that the low rating is not due to the technician that came out, but for the manner in which Comcast conducts business.

I have not been able to watch this video because the advertisements interrupted and then the video would not come back! Awful service! Hire competent people! Evidently you have low pay, incompetent people working for you! Thank goodness there is Netflix and I do not pay for your service (condominium account). I would never buy it!

Worst oversea customer services & I got 20 yrs experience in sales! And comcast hired bunch of oversea tried to upsale me! You got to be kidding? They couldn't close the deal 8 out of 10. I don't understand what they're trying to says. Simple lost connections. Overall Xfinity/Comcast need to fired the ceo or corrupted insider, to start new quality control, to become best & profit company can serve public correctly & honestly. Please read this xfinity/Comcast!!! Nothing but frustration to your customers.

We had a power outage in our area after which we had internet issues. Some web pages would connect some would take us to an Xfinity activation page which is strange since we do not have Xfinity (Comcast home service), we have Comcast business service. I called Thursday, Dec 10 at 2:30pm. Spent close to 2 hrs on the phone with them and they could not figure out the problem.

One of my checks that was written for the month of Oct. didn't arrive in time, so they called me and made me pay by credit card right away, so they wouldn't cut-off my service. So I paid it right away. Went to bank to try and chase down lost check. Well guess what? Comcast must have either found this check or it arrived late. So they went and cashed this check also, which should have made me good for the next month's billing cycle. Nope, I was wrong. They sent me another bill for $39.00 for a late fee.

I was set up on automatic payments and they billed me a couple times, then shut my service off because they said my card expired which it didn't, but I gave them all the info again... They said it could take like 30 or more days to update yet they didn't change anything, and then after on phone AGAIN for two hours they found out they applied it to my OLD account... and they swore it was fixed and guess what... it's still not fixed! I have updated online and over the phone and that dumb chat thing and NO ONE will help me fix it! They say well "I just take payments... Let me transfer you..." (again) and click! Hung up on over and over while they charge me late fees and reconnect fees though it's their fault, they don't know how to operate a business! SOOOO IRRITATING!!!

Spam filter is very ineffective. It took abut 25 minutes and three phone calls to report this to Comcast, due to their very poor phone menu system.

For 5 years now I have had problems with my cable modem rebooting all the time (ALL cable modems I have used. I am up to 4 now). I called Comcast out 5 or 6 times and they could not find a problem anywhere. Still I have 5 to 6 months out of the year where I am getting disconnecting 6 to 10 times per hour. This company really does suck.

Comcast, you've done it again! On 12.10.15 I called your US sales to upgrade my internet from Performance to Blast. The agent convinced me that I should purchase the Xfinity Triple Play with Extreme 150 and free Comcast phone service. I appreciated that as she was actually saving me a few dollars over my previous $250.00 per month package. I informed her that I will not require voice and that I own my own data modem. I asked her when my Extreme 150 would be available, she indicated immediately as long as I power off and on my cable modem and that the voice service would take 24 hours to activate. I was just fine with that because I do not need voice! This is where the NIGHTMARE begins! I performed the necessary steps of recycling my modem per the Comcast sales agent and was anxious to see my speed increase.