Viasat Reviews

By the way they billed and charged me for the month because I supposedly didn't request to cancel my service before the billing period (false) I submitted in writing that I wanted to do so. They were the ones that did not follow thru. I explained over and over to the woman on the phone that I submitted in writing my wish to cancel. Long story short I will not be getting a refund even though I cancelled in writing before my payment was due. I cancelled my service as of today. So I pretty much paid for an entire month of service that I will not be receiving. Poor, poor customer service. This is how they reward a customer that paid their bill on time every month. Please don't get their internet. It's garbage and their customer service is terrible.

I am filing complaints with a number of government entities and want out of this bogus contract. I don't remember ever being told that I have to sign a two-year contract until after the satellite was installed. Plus, when I told them I wanted to use my own router/modem I was told I absolutely couldn't and that their service would only function with their equipment which is costing me $10 month. However, the first piece of communication that was sent to me via email included instructions on how to set your own router.

Exede has lied to me, failed to live up to their promised services and is one huge scam business. I don't even bother called tech. Why? It's a sham and I will continue filing complaints with every governmental entity until my contract is voided. I successfully filed a case against a government entity and after filed a second case with my local congressman I won my case. I don't give up when I've been lied to and been wronged. I don't have a money tree in my backyard to pay for garbage.

So I began using Network Speed Tool tester (I used several to compare for accuracy) on Exede's speed which consistently shows between 0.11 and 0.17 until yesterday after a complete scrubbing of this brand new machine to ensure it wasn't the problem and the speed then went from 1.50 to 1.79 and has since then been dropping again bottoming out at 0.14 tonight. I'm keeping screen shots of each reading. I'm very very upset, unhappy and this service is worthless to me.

I - like everyone else - signed a 2-yr contract which of course you can't read before signing for an $80.00/mos bill. But they sure do a hell of a sales pitch! Since my Windows system chewed 3.2 GB, Chrome another 10, not to mention all the other apps, and all of the web pages I had to travel to get so much of the new s/w that 12 GB's is pretty valueless. Since I thoroughly explained to the sales lady how I was going to use this service and what I was going to use it for, obviously this package isn't what it was when it was sold to me. I also do not believe after two attempts to contact their tech's, that much will be accomplished except to hear them tell me to "buy more" which is very well advertised all over their FAQ's and help pages. If I had the budget, I might buy more just so I can at least keep job hunting.

May I also say to all the "smart" people out there on the web telling us commoners to "do your research" - well, first I couldn't since I had no internet service (duh!) to do the research on and my work policy and personal ethics prevent me from using work time and equipment. Additionally, I'm limited to an hour at the local library. So practically and logically speaking, doing my research was extremely constrained.

Anyway, this service has crashed at least 6 times over the last two days alone and I keep having to reset the router. The issue is the service I get does not even come close to meeting what was sold to me and since I'm the "beggar" now forced onto their Liberty Pass plan, there is little I can do on this service since it is running an average 0.15 Mbps download while on the net. It has for instance, taken me over an hour to maneuver to your website, going back and forth to my email to confirm your account, and then open the account and get this review placed.

So I'm just about done here. Tell me, who has the authority that I can go to open an investigation? Although since they are all over the web as being a bad company and for the life of me I don't understand why someone hasn't done something before - but this company needs to be accountable for their blatant false advertising. For cripes sake! This is satellite and if they can force me onto their Liberty Pass and manipulate my speed to unusable levels, they can certainly deliver the speed they sold me. Finally, according to the contract, I can't even get a class action suit going as Max suggested.

So CONSUMERAFFAIRS, give me a road to follow here. This company needs to be shut down and refund the thousands of customers locked into their service or forced to pay extortionist fee's to get out. Max is with me and I'm with him. Anyone else?

Only 3 days working and still reset 3 times that I seen. I made the call today to cancel services and want 250 to cancel and will not refund for poor service. The rep told me to file a formal complaint on the technician and MAYBE could send another tech no charge. Are you kidding me!!! I asked to speak to their supervisor. 45 minutes with the agent then took (no joke) 1 hr on hold to speak to the supervisor that was no help. In the end took half off early term fee at 125 with no service refund. How is this company doing this and getting away with it!!! Oh and by the way can't even spell my name right. I have tried to correct my name 2 times. I urge you don't go down this road. I would not believe a thing this company promises.

The installation took around 4 hours. I opted for the pole mounted dish. THE GUY HAD TO USE MY TOOLS AND I HAD TO DIG MY OWN TRENCH because he was taking forever. After I provided him with two bottles of Gatorade, a few bathroom breaks and his countless smoke breaks, the dish was finally installed and aligned. Not sure if it was the lack of training or the fact that he was thrown into a technical field that he knew nothing about.

My wife got home and tried to use the internet and it barely worked. She called and canceled the next day. They gave us the runaround about cancellation fee and how we "signed" a two year agreement contract. Apparently during the installation, you sign an electronic agreement??? They can say anything they want, but most states require an ink signature on a piece of paper to qualify as a binding agreement. Being that Exede is a paperless operation, they probably don't have any signatures on any paper so the fees that people are talking about can be waived by arguing this point. Please people, be smarter than this company. None of their facts hold any water and they will take advantage of people that do not have a choice of ISPs.

When I called back to speak to a supervisor was put on hold for what seemed forever. The supervisor Nat was just as rude and useless as his reps. Was told I needed to climb or find someone to go on roof remove something off of the dish that needed to be return. If I did this job on the side or was in this line of work it wouldn't have been a problem, but to ask your customer to climb on the roof and remove something off your dish was just by far the stupidest thing to tell any customer. We don't know the proper procedure and are not trying to climb a ladder so 95 dollars to remove this piece--not the dish--a piece on the end of the arm of the dish. RUN as fast as you can.

I was told to have someone enter the property and take it off the roof. I explained that none of this was ever disclosed and there was ample opportunity for someone at Exede to tell me when I called to arrange to move services. Instead they decided to charge my debit card on file $179 for the piece they expected me to climb up on the roof to retrieve. I had already shipped back the box with the two modems and they acknowledge receipt of them. I had to fight with them for the last three weeks to get this money refunded. They claim they are going to process the refund but 20 days later and I've still not seen it.

I called and the representative looked at the charges and said there had been an error and she would fix it. Fine, figured that would happen. Logged in to look a few weeks later and my account had not been credited. Called again. This time the rep I got was so rude that I asked to speak to a supervisor. Waited 30 minutes for the supervisor. She told me that they charge one month in advance at the non discounted rate, plus the half off month! So I paid a prorated amount and ALSO $149 for one month. She said the first person did not have the authority to make that offer. Was not able to get her to budge, let her know I would be canceling our service, which she did not seem concerned about, even though we had been customers for 15 years.

Called Hughes net yesterday, got a plan that is the same price but more than 6x as much data. They came out today, on time, installed it and I called Exede to cancel. When I explained the issue to the rep he said, "I'm glad you told me that because we are allowed to give 50% off for 3 months but no one ever told us that the customer is charged one month in advance at the non discounted rate". Never publicly complained about a company before but also never experienced anything so dishonest. Plus they aren't even competitive. Stay away!

After talking with Antonio TWICE about how bad my service was, he finally admitted during our conversation that he would let me out of the 2 yr contract without any fees, due to the inability to deliver actual service (seems logical - right?). This was recorded by me and I HAD TO USE THIS RECORDING to get them to actually commit to what they said (letting me out of 2 yr contract without fees). Still, in all of this, they forced me to pay my 1st month's bill (for 7 days of service) + a $95 removal fee of their roof-attached installation (which they idiotically suggested I have a neighbor do it for free for me - it's called insurance liability if they got hurt!). Worst company ever. Do not recommend. Stay away from these numbskulls if you want to have your wallet stay intact. I'm now in the process of filing a suit against them for $5,000 with all the damages they've caused!!!

I called to cancel and was informed that they were going to charge me $300 for canceling, even though I was lied to about the service when I signed...and they said also we'd be charged $15 a month for the duration of the contract. I wouldn't recommend this Garbage of an internet service to my worst enemy!!! Dial up would be better!!!

Before I ever "signed up" with them, I made sure that if they are going to limit my data, I would need to be able to see what data is being used and by which devices. This way I can manage how we use our data. Which is pretty standard for any ISP, most will offer this especially when they limit your data. Of course the sales rep said yes I would be able to view it at any time. Several time, I made sure they understood I wanted to see specific data logs with the amount of data associated with upload and downloads. They assured me this would not be a problem.

FAST FORWARD: 4 days into being a customer, and the 1st day of a new billing cycle, suddenly all my data has been used (I actually get this notification while I was sitting at church) and now I'm stuck with 240kbps download speed which isn't enough to even open Twitter. I requested details, and all they said they were able to give me were estimates of general usage. It did however indicate the times at which the data was used. The issue is, all this data was used when nobody was home and nothing was connected to my network (I have the logs from my router to prove this, which they refuse to accept). When I say nothing was connected to my network, I mean it. I’m a Network Administrator at my work. I understand the ins and outs of how networks work and how data can be used and viewed. I lock down my WiFi and only MAC addresses I approve are able to connect to it.

The site says I was streaming “Media: Music and Video” that entire time we were gone. I Called their customer service back and I ask for the source of all this Media usage and they tell me it's illegal for them to give me this information. I explain what the sales rep told me and they said the sales rep was wrong. But, to be nice, they "gifted" me 5 GB of this “Priority Data”. It took the lady about 15-20 min to do this. BEFORE THE CALL WAS OVER it had already been used up by this ghost media streaming... I called back immediately and "gifted" me another 5 GB, but this they actually had to charge me for and then apply a credit to my bill. Within 2 minutes of that call ending suddenly the data leakage stopped. I then googled to see if I was the only one with this issue. That’s when I discovered this site and it seems to happen all the time, all throughout their customer base.

Exede refuses to take any responsibility for “stealing” data from their paying customers. I called back told them enough is enough, I don't want their service anymore. (Have mentioned their customer service department was incredibly condescending and repeatedly laughed at me in my frustration.) They tell me I have to pay $360 to get out of the contract and there was nothing that could be done. The problem is, I NEVER SIGNED A CONTRACT. There was a customer agreement sent to me after the installation. It had my name and an e-signature on it, but I had never seen it, nor had I been asked or given the opportunity to sign it.

Now they stick me on hold for 30 min every time I call and won’t even call me back or reply to my emails. 3 different times they said they were submitting a ticket to their engineers to get me the specific user data so I can prove it wasn't me using all this data and every time I call back in to find out the status of this request, they have no records of a ticket being made. Or the ticket has already been resolved and closed. Last night the data leakage started again and I've verified that nothing was connected to my network at that time and we make sure to turn off all the WiFi on our phones when we go to bed. Nothing pinged my router in the timeframe they said I was streaming more media.

After some conversations with an attorney and some exhaustive research into contracts and statutes of fraud in the state of Kansas. It turns out any contract regarding a lease extending beyond 1 year must be signed on paper, in writing. So this contract I never signed isn’t even valid or legally binding. And since Exede is a “100% paperless company”, they have no legal rights to hold me to this contract until they can show me anything with my actual physical signature. The problem is, if I take them to court, it would cost more it would to just pay the disconnect fee. I’m at my wit’s end on this.

Remember how I said our internet would go down for an hour or two at a time? Now this didn't happen much at first, maybe once or twice a day. But around 10 days into our service, our internet would go down from around 6pm to 4am in the morning. This started being much less frequent in the last week or two of the month, but it was still happening.

Skip forward to this month. Our data was refilled, and it doesn't go down too much in the evening. Maybe for 30 or so minutes. And today is June 6th, so six days in. And I got a text today that my monthly priority data has been used up. Which is absolutely insane, because my own data meter shows I've only used up about half of my monthly data, and my parents are light browsers. SO there is no way that we've used up 10gb. We have contacted Exede before, but they are absolutely useless. Thankfully DSL is now being offered in my area, so we are cancelling the second we receive and set up our equipment. NEVER purchase internet from these people, it's an absolute scam. The only reason why it has 1 star is because that's the minimum.

So we had enough, canceled. The new internet company came out, used the old lines and wow we have wonderful internet service. Call Exede up again, why did we get billed $160 again, despite canceling. Told we hadn't called. Too bad on the day of the new cycle. It gets better. We were told we used all of the data up already on the very first day. LOL The lines were not even connected. We now knew for certain that the whole thing is a scam and you will be ripped off for thousands if you trust this company. This is not a joke. If I had the time I would take this company to court for my $ back. Do yourself a favor don't use them.

I don't have time to write a nice write-up so instead I'll just make a list of the things they've done to me: Incorrectly installed equipment (twice). One tech stapled through the cable causing 6 months of connection problems. Another tech was high and hooked up equipment incorrectly. Lied about the contract (They will claim you own the equipment when it's in their best interest and claim they own it if they want it. You'll get both answers. Have fun with that one!). General incompetence when calling to report issues (I promise, they will waste hours of your time and never solve your problem). Hang up on you. You'll be on hold for dozens of hours total over the course of your contract. I 100% guarantee this. Artificially boost your connection for short periods when you're trying to prove a connection problem (the problems often disappear as soon as we start that process). Charged extra fees and incorrect amounts (often).

When you cancel, you're dead to them. You must go and manually remove the equipment and send it back to them. And lastly when you cancel they'll sell your contact info to some scam outfit in India that will call you constantly about "Registry Errors on your Microsoft Internet Browser." This is literally the worst purchase I've ever made. Frankly I want to file a class action lawsuit but don't have the time or resources to do so. If anyone does start one I'll happily participate! Good luck!

On the 9th Exede hit my account for $322.50!! I called the bank first to dispute it, and they got Exede on the line. Exede said they had already processed the "refund" of my charge, that it would take 7-14 days!! When I said no, there shouldn't have been a charge they argued that they didn't receive the box until the 6th. I referred them to the UPS tracking that they signed for the box on the 5th. They said their hands were tied, that the "refund" was processed and that was the best they could do. OMG! So not right. They gave the 5th as the date. They signed and received the box by that date. They still charged my account 4 days later, even though they logged it into their system on the 6th!!

They shouldn't be trusted to put anything on your house, untrained techs. They shouldn't have any preauthorization for payments on your account. And do NOT go by their dates, from my research they charge everyone! They take the money, hold it for two weeks without any remorse. We had no outstanding bill with them. We had excellent credit with them. We returned the equipment they requested and by the date they requested it. We live in a very remote area. It took over two weeks to receive their box for return. When I called to cancel they DID NOT tell us about climbing up on the house to remove the part of the dish required for a full refund. That was additional information on the paper in the box when received. If we had been moving and only took the modem and cords to the new address (as their operator had suggested) we wouldn't have got a full refund!! Deceptive practice to charge people is just so wrong.

When I finally got through to customer service to ask about it, they said that in addition to charging the termination fee, the suspension (vacation fee) they hit me for another $60.00 because that was the original package I signed up for. Why? Because they can, that is why! I told them I didn't that was right and certainly not a good business practice and I was told there is nothing they can do to change the charge on my card, so I have to take the hit. My advice, do not go with this company. As customers and investors, inventors, voters, we all need a better way to get our internet services. We can't let these companies take advantage of us. If we stop buying their product(s) we shut them down. We have the power to change the way "business as usual" is done.

I demanded her supervisor. The Super told me they could do nothing about it until late the next day. I said "fine, but you better make it happen." It was turned back on within minutes. The next day was the beginning of the billing cycle. They charged me the full amount again, even though the account had been closed. I called them again, and demanded a refund. After some time they agreed, and said it would take more than a week to show in my account. I'm not holding my breath. I would have to close out this debit card with my bank to guarantee they don't charge me again next month. That is a major hassle. But I don't trust them that much that I may go ahead and do it anyway. WildBlue is a horrible company filled with lowlifes and losers. My experience with them has been hell on earth.

So I moved again 3 month before that 2 years was up and they are charging me 118 dollars for 3 months early termination fee even though I was a great customer for 3 years and 9 months and did not know I was signing for another 2 years. The next time I sign another thing I read everything on the paper and let the company pay the service man while I am reading it even it take me 3 hours to read it. The service person should have told me it was for another 2 years. He told me it was for the move. So they are not really moving you for free. They getting another 2 years of money out of you.

I had signed up for the 15 GB plan and felt with his interpretation of use I would be good. Well the fist couple days my use was under 1 GB and then zoom went from .3 GB to 7 GB in one say - no videos, streaming, gaming were downloaded. I have restricted use to email, little Facebook (no videos). Web browsing. I cancelled Netflix and Pandora. GB keep mounting up. I did go on FaceTime for 5 minutes and used 2 GB. Oh found out today if you go to Amazon, Itunes and purchase anything you are charged a bundle of GB. I have contacted customer service over half a dozen times. No one seems to be able to help me. I have complained about the usage and questioned their metering and they keep going around in circles telling me that my use is what's causing the gigabyte usage. I do believe that they are metering me for use I am not actually responsible for.

I spoke with a supervisor today and have never had a more rude conversation. Let me state I tried to have a conversation With someone who was speaking so fast, so loud and so humiliating. I told her I wanted to cancel and she said I would owe them $345 and they would take that out of my credit card. There was no waiving of any fees. I have been with the company for less than one month and it's been negative since day one. I've been lied to. I have been told erroneous information. I have signed a contract or supposedly signed a contract with the devil.

This evening after returning from work and being out of the house for nine hours I managed to chalk up 3 GB of use. Nothing was downloading, uploading, upgrading while I was gone. And to make matters worse I couldn't even get on the Internet. I called technical support and they told me it was really bad. There was a lot of congestion and a lot of people are using the satellite. I was 64% below what my stated download should be. How can non existent service be tallying up GB? So I do not know if the BBB or the FCC can help in this situation. An attorney will charge more than my exorbitant exit fee for cancellation. If anyone had a positive remedy to this situation please post.

On Tuesday we missed their call, but when I called back I surprisingly got the same technical support person. She told me to reconnect the box, and that she would reset our usage meter. Today, Wednesday I again received a notification of excessive use. According to their usage meter we are at 106% of our usage. if they reset us to the 40% the night before, even with a rolling average we would have had to of used roughly 10 gigs of data in less than a 24 hour period.

The "supervisor" I talked to basically told me I that I didn't understand how the rolling average worked and that the 4 days of none usage wouldn't effect my rolling average until next month. I am sad to say that we will be changing Internet companies. The last thing the "supervisor" said is I could switch to Exede. I believe that they no longer have any staff that understand the Wild Blue System.

I contacted Exede monthly about not receiving the $10 discount promised for partnering with DirecTV. I was finally given that discount last month, after being with Exede since August, and it was taken away again for this billing cycle. I was also told I would not be charged the lease fee, since I partnered with DirecTV, but I've still been charged $10/month each month.

On top of having a sketchy bill that changes literally every month, my internet "runs out" after ONE WEEK of use. That means I go 3-4 weeks some months without even having internet. As a teacher, I can't even come home to grade papers or email parents. I am paying $50 for a service that doesn't even exist. They've tried telling me this is because I'm "downloading apps." What??? I haven't downloaded anything -- I can hardly even use wireless to connect to gmail, let alone download apps! Still, one should be able to download whatever they please when paying $50/month for that service.

When I had more patience and tried talking to customer service about this, they gave me excuse after excuse, telling me I needed to buy more data. What a scam! I wasn't even trying to stream Netflix or download anything, and after basic use, my internet "ran out" after one week. I feel so bad for the other suckers who have gotten mixed up with Exede. There is a reason I'd never heard of the business before DirecTV called them in for me. The service is terrible, the product is awful, and customers are getting truly ripped off for internet service that simply DOES NOT WORK. I see positive reviews on their website from older people who may not use internet and email as often as my husband and I would typically use (we are 28 years old, both teachers). I just filed with the BBB. I don't want anyone to make the same mistake I did.

During February 2016 I ran out of data and log in my account to add a little more data to get me to the end of the month. I noticed and accepted an offer to upgrade to a faster better service. I installed the new kit exactly as instructed but could never get online. I tried for over a week with the help of different Exede (via sat) representatives to figure out why there was no connection with the new Exede liberty but the old plan worked great. I'm not a computer tech but I am a teacher who teaches day and night classes, uses technology 9+ hours a day. I know how to follow instructions.

Several of their employees went out of their way to try resourceful ways to try to solve the problem including Jeff, Jackie, Raquel, and most notably Sandy. Sandy spent almost an entire hour trying to reboot the system to no avail. During these interactions I was told that this upgrade was not made for my system, should not have appeared as an option, and was suffering from multiple bugs. However, it was too late. I was told that once I hit the upgrade button I could never go back to the plan I had. However, the last tech 2 person (Alisha) I spoke with was so shockingly rude and belittling that I decided to terminate my account. They ended up charging me an early termination fee as well as a prorated fee for the new upgraded Liberty Plan.

They are greedy despicable slime bags, but they are all greedy despicable slime bags. Exede might be the best greedy despicable slime bags out there if you live away from typical services. I am now using a cheap hotspot until I find the next best greedy despicable slime bag. I'm hoping some great new internet technology is right around the corner.

Meanwhile I had explained that I have two AUTISTIC boys and no money to buy groceries and that I had another week and a half before I get paid. Could they reverse the charges? Since they've confirm that they had received the equipment. This has caused me and my family a great deal of hardship with no money for groceries. Their reply; was the company policy refund would take 7 to 14 business days and that there was nothing else they could do. The fact that they have no concern for the hardship they have caused my family with no money for groceries and will not make any exceptions to the circumstances. Not family oriented at all. I will not hold back my experiences with this company and will share my story out and abroad to the public. The one thing they forget, is that consumers talk and bad word travels faster than good words.

They also require you to keep a credit card on file for your monthly payments, because they are strictly a paperless company (which is BS). We had just switched banks and hadn't received our new credit/debit cards yet and our payment was due. I called customer service and gave them my account number and routing number to make my payment (BIG MISTAKE ON MY PART). Their customer service rep stole our bank info and used it to pay one of their own bills. We contacted our bank and local law enforcement as well as contacting Wild blue. They refused to give me the name of the customer rep that took my payment info, or return our calls after this happened. I also read another review of this happening to someone else.

We were able to find out through our bank where the payment was made, called them and got the persons name. Besides the money issue with Wild blue this is the worst company I have ever dealt with, they completely scam their customers by fraudulently taking the customers' usage data and charging for them to buy more, when you really didn't use all of your data. If you need satellite internet I recommend Hughes Net. We have never ran out of data before the month is up.

To wrap it up... as of the close of that conversation I had NO INTERNET ACCESS and I am certain they're keeping the money they just withdrew from my account! The lady sounded disappointed that I had fulfilled my contractual obligations so she couldn't charge for the early opt out fees. Horrible company... Wish I had never gotten suckered into this deal and wish I could get ALL my money back!

I have called and called to complain about the service but they won't let me out of my contract unless I pay their early termination ransom. I have absolutely had it with these jokers and am going to pay the penalty as soon as I get a hotspot from my cell provider and increase my gigs there. Oh, it will be cheaper doing that rather than keeping their service. I never make complaints about companies online, I just figure I had a bad experience. However, I am making an exception this time. I figured if I have called 10 times in the past year and only 1 call was satisfying, this is their way of managing business. Please save yourself the stress of 1 1/2 hour phone calls with no resolution and pick something else if you can. Try a cell phone booster and use that before resorting to satellite internet. I could go on and on about my experiences but this is a review not a rant.

I've worked in customer service before. These reps are untrained to the fullest extent. Unless they are trained to be complete **, then they do this very well. They cut me off, ask me questions after I've asked them one prior, they refuse to answer, on and on and on. Like the other 500+ people on this forum I'm fed up with these people. Did I forget to mention I called them today? I think so. Same ** from one month ago. I've only been able to play a single game ONLINE that requires a very minimal connection.

My friends even say the reason I stay connected (to the game) with a 500-1100+ ping is due to the developer's magic. HA! Actually pretty funny. Just goes to show out of my library of 30 is online games. Only one is somewhat playable during the data plan. Outside of it, good luck doing anything requiring internet. 45 second FB videos won't load. I have to let a single episode on Netflix buffer for entire day before I can watch it in 420p or below definition. I think you get the gist of it.

For more than two years, I had the 15 GB plan for $79.99/mo. With two college students in the house, we constantly ran out of data. When that would happen, the speed would drop to a crawl. The bandwidth from midnight to 5 am didn't count, so that's when we'd try to watch videos. But this month, after three straight months of running out before the halfway point, I called to cancel. I was then told about the Liberty Pass plan, which is on their website. I simply wasn't aware of it. I chose to get only 10GB/mo now of "Priority" speeds at 12MBP second. After we use up the "Priority," the speeds drop from 1-5GB. In doing so, I dropped my monthly bill to $59.99. I'm told those speeds are way too slow for games, but I don't play games, so I don't know, and wasn't concerned about it. I wanted to watch movies.

I can tell you that since we switched to the Liberty Pass option, we've been out of "Priority" the entire time (because of the mid-month switch) and we've been able to watch movies during that time. For the first time ever, we signed up for Netflix, and we've been watching it every night. Keep in mind, that we chose the cheapest, one device at a time plan on Netflix. The movies do occasionally buffer during peak times sometimes, but for the most part, Netflix has played just fine. I've actually ran tests, and I can tell that I average over 4 MBPS per test, and this has all been when I was OUT of the Priority. I think this is going to work out fine now.

The "district supervisor" tried to shift the blame to DN by claiming they charged me and then when I pointed out that it wasnt DN's name on my bill he got angry, shouted at me, and hung up on me. I am now sending the charge to fraud claims. We'll see how it goes I guess. On a side note the service installed was only a dish and despite the service being part of a bundle package for a dish TV service, I can't use the internet based dish features without buying a router out of pocket.

I called again today to inquire and was told there was no ticket number on my account changing the address. I AGAIN updated the mailing address and was given another ticket # **... Hopefully it sticks this time since I now have a nearly $400 collection account (for the - not yet returned-equipment) which is affecting my credit score. I wish I would have had other internet options because this company is such a joke. The CSR are rude and obviously do not update the files when customers call in... Beyond frustrated!!

When I canceled the service and went with another company where I get 280 gb at a faster speed no less, they kept $92.00 that they removed from my account. I was told they do not do refunds. Also, I would have to get on my roof and remove a piece of the dish and send it back or be charged even more money. But, for the sum of $30.00 a tech could come out and remove it for me. To rate this company, one star would be too much.

The appointed day arrived and went with a no show. A phone call the next day revealed that a call was placed to a cell phone and not the residential phone. Unable to reach my mother no one was dispatched. We clearly informed them that she would be there awaiting the technician. After numerous phone conversations and 8 days later we agreed to call them once I arrived at the residence for the winter. Within two days a technician showed up unannounced with a disgruntled attitude. He had just spent 5 hours driving to the location. After an examination of the equipment it was determined it was outdated. The cost for new equipment in excess of 300.00 and a new two year contract was needed.

It wasn't the cost or even the contract that was upsetting. The manner in which EVERY ** EMPLOYEE conducted themselves during this whole process has left me exhausted and ready to move on. Never was anyone willing to step up so that a remedy could be easily ascertained. The finger pointing and pathetic childish egos that run rampant in this company are unacceptable. Keep in mind the time we spent hoping that it would get better... nearly 10 years. Unfortunately, only two choices were available at this location for those years. Now, many rural communities are installing the equipment needed to put these people out of business. AVOID USING THIS COMPANY AT ALL COSTS.

Anyway, then when I tried to cancel their so called rep, Edwin from Las Vegas, said I was a disgruntled customer, and that I should have disconnected this everyday. OMG! Since when does any internet company ask you to do this? This so called Exede Internet Service cost me $350 to cancel the contract. Unbelievable! Horrible service, horrible customer service rep, and will NEVER recommend this to anyone!

I told Edwin that I should have read the reviews before dealing with his employer, he said, "Oh well! I will send you a box to return your equipment." They were good about sending a tech to install but would not send a tech to remove the equipment. My husband had to get up on the roof to do it. Absolutely no remorse, no nothing!! Please STOP and rethink who you want as your internet provider. Unfortunately, we learned the hard way! The Better Business Bureau needs to get involved with this company!!

On the other hand, disconnecting from this execrable "service" on the phone was quick, polite and painless. Imagine my ecstasy (feeling, not drug, I hasten to add) when the HughesNet gentleman took down the hated symbol of oppression, the WildBlue antenna, and affixed the new flag of freedom, a HughesNet dish that allows me to watch movies, do email and even WORK on my computer now that the WB despot has been deposed. Do I recommend that you never, ever consider using Exede WildBlue? Is New York in the USA?

When you ask to speak to a supervisor they either aren't available or they can't do it. They can't answer questions with a basic "Yes" or "No" - it has to be a dissertation on company policy. I asked repeatedly if they could have someone call me back regarding a dispute over usage (which is, in my opinion, overpriced and not competitive, more on that later). The representative was unable to say "Yes" or "No" that a representative would contact me. The answer was No - but he wouldn't say it, crazy.

Living in Texas, my options are $80 for 15gb. If I were in California I could get 150gb for $99. That's 10 times the data for $20. The reason for the price discrepancy? Who knows. My bet is that it's a competition issue. They can't sell anything in CA unless they price it competitively. Texas lacks the population density and therefore they rape you.

The long and short is, yes, you can connect to the internet and check mail and browse Facebook. But the amount of data provided on the most basic of plans (and even the high dollar plans) is insufficient for anything other than basic internet usage. No gaming, no movies - don't believe them - it's not enough. You may be able to watch 1 or 2 movies, that'd be it. Or, you can use their 12am to 5am LNFZ which isn't always "opened up," even though they say it is. I'm hoping for a class action lawsuit that I can join just for the satisfaction of knowing that they are criminally overcharging for their services and being a generally bad company to deal with.

Needless to say the customer service is horrible. My husband and I both got hung up on when we called to complain about our service being out for 4 days. They give us a measly $10 credit and we are supposed to be ok with that? The data limit is a joke!!! According to the usage meter we use 5gb a day!!!! Really??? This company needs to be stopped. I am making it my personal mission to sue the crap out of this company!!! Please stay away!!! Dial up is even better than this crappy service.

Now I'm in a city again, and just want this company to go away. I have the equipment I need to return and I had to call FOUR TIMES for them to send me a box. It was finally sent to my new house, and when it arrived it said I had to send something that was attached the satellite on the roof. When I called before I moved (twice) they did not mention this as a courtesy. I also noticed that they charged me $324 even though I received the box TODAY. I just want this company to go away and for no one to ever have to deal with them again. I made a mistake and I feel like I'm continuing to pay for it.

So I called and talked with this girl who basically told us it was our fault! They show that we uploaded a lot of data to a backup server. I told her that we don't HAVE a back up server! We have an external hard drive that we backup our stuff to that doesn't use the internet. We are very conscious about our usage and unplug our router when we are not on the internet and the router is password protected. She said she noticed that we consistently use the internet between the hours of midnight and 5am which is the free time. WRONG again! We are not night owls and our router is unplugged EVERY night by 7:00pm and not plugged back in till sometime mid morning or early afternoon the next day.

She kept telling me "that is what our system tells us you used." I keep telling her the system is wrong and she needs to do something about it but they (her and her supervisor) keep saying they can't do anything because I used it and that is all there is to it!! They LIE LIE LIE!!! I would rather do without internet but I am stuck in a contract that they do NOT fulfill their part of and it is so frustrating. On top of that she tried to get me to purchase a larger data plan!! Do they think I am that STUPID???

Well it took them THREE weeks to get out to my house to set up the equipment (1st appointment was 2 weeks out and then they canceled that and scheduled it for a week later.) And after only 2 days of horrible internet reception and 2 movies on Netflix later I went through 70% of my data? How can that be when my sales representative, the one who should be selling you the TRUTH said it would be fine? No, two movies later and four people in the house using it for their phone we already were more than halfway through our plan. So being that I was LIED to about what I could expect from the plan so they could just push me to get a bigger and more expensive package and HORRIBLE service on top of that, we canceled.

Now I am being forced to pay $345 because I was mislead and lied about what I could be expecting from my plan. I would have never even signed up for this plan if I knew what I was getting myself into. I've called to talk to people/managers and they tell me "too bad." Exede you are horrible and a pathetic excuse for a business. I will make sure to let everyone I know that you are the worst possible option for Internet in our area.

We have been trying for over a year to get them to come back out. It cost us 800.00 to fix what their technician ruined and they want us to pay 99,00 service charge to get it realigned. Every time the wind blows or it storms we have to go out, climb on the roof and move it around until it comes back on. At first when I would call they would tell me that they can't come out because at the time of the call it was connected so I tried calling before we climbed up and wiggled it. Then they told me that it would cost me. I have asked to talk to a supervisor but I was told it would take 30 minutes to get one. I was told they could not just call me back. Every time I called I was on a cell phone so it got dropped or I got hung up on before the supervisor came on. I am so pissed off at this company. As soon as someone else comes into this area I am gone.

I told the salesman I was only checking this out because I wanted voice over and wanted to see how much that would cost, but I would have DirecTV install since I would get a discount. The salesman told me, I wouldn't be able to get voice over through DirecTV and that an installer would have to come out and install it for me. I asked if it would all be done the same day, internet and voice over and he said yes. I was not told by the salesman that I needed a wireless router of my own. That was never mentioned, so when the installer came, asked me where my router was I said I didn't have one, and I had to run out and buy one. I assumed everything would be completed and supplied by Exede. Wrong! I run out, come back, and then ask him about how the voice over would work when he installed it. He said "I don't know anything about voice over. It isn't on my order". I said "it was supposed to be".

So the installer calls the company and they say they will send the voice over box, and the installer assured me I would have it by the next day and I would need to set it up myself. Wrong again, it was at least 3 days before it came. Another thing I did not disconnect my other internet provider until this installation was done. The installation date was on 07.08.15. I hadn't disconnected my ISP at that time until it was up and running and I made sure internet and voice was working.

When ordering I told the salesman exactly what I used it for and that I was online quite a bit. He said 10Gig would be enough. After 1 day, I viewed my usage and it said I used about a couple of gigs or so of usage. I said ok, I did download a large file. Next day I jumped on and off for only a small time, to and to get my email and check out Facebook as that is how I connect with my children who live in NYS and Ohio. Then my usage went up again for the little amount of time I was on. I decided I needed to go back to my other internet provider that I just disconnected, and sign up with them, so now am paying for two providers. I wasn't going to disconnect my service with Exede until my internet and landline was up and running. The internet is up and running but there is a problem with my landline and won't have use to a landline phone until my provider can come and see what is going on.

I am still subscribed to Exede but I didn't use their equipment for two days. The only thing used was two voice over calls made by my husband one to his son, and another to a neighbor but got that the phone was disconnected. Since July 16, I have been using my other provider for internet service and was surprised to find that my usage went up another gigabyte when I wasn't using their modem for the internet. I decided to check my usage to see if it moved for the two days I didn't use it and it went up from 5.7 gig to 6.7 gig. I doubt one minor voice over call would do that, so I called Exede on July 17th about 10PM to find out why.

I will admit I did not shut off the router or modem on Exede as I had voice over so my husband could make a call if he needed to since he doesn't like cell phones. He made two phone calls on the 17th. One was for a few minutes and one he didn't get any answer. My husband is not a phone user, or computer user. That is the only time Exede was used for the 16th and 17th just for voice over. So, on the 17th I decided I would see if my usage stayed the same since I wasn't using their equipment for internet. Well it went from 5.7 gigs to 6.7 gigs without my using their internet service. They did not know that I had reconnected with my other provider.

So I called on July 17, 2015 about 10 PM or so and asked the girl who I got why my usage went up. I didn't tell her I wasn't using their equipment. When she came back she said because there was a lot of activity for that day. Around 6:30AM to 9:30AM. I then told her "how could there be activity when my router was not connected to the internet that I was using another provider for the internet". She didn't have an explanation other than to ask if I shut the router and modem off and I said "no because I had voice over." She then sent me to a higher up tech person. I got Gordon **, who I talked with over the phone. I told Mr. ** that I couldn't have used up data when I didn't use Exede services for internet. He said "you have another provider too" and I said yes. He said hold on and he would check, then he comes back and says "well there are 5 computers using your router".

I said "how, since I'm not connected" and he said "they must have figured out the password". Since I can't prove he's wrong I just told them that it was unbelievable that 5 people would have figured out the weird password to use my router. He said he would have a tech person change my router password, which I didn't care but said go ahead, so another tech went into my pc remotely and changed it. I did tell him I would still be disconnecting my service. Today I am going to call and disconnect this junk of a service. I think that the amount of usage they said I used is not true! I did online chat a couple of times stating that I was thinking of disconnecting the day before because it looks like too much data was being used, and their response was to change my plan, or buy more. This appears to me as being a gimmick.

This happened before, not this much data, and they adjusted it and apologized! I have seen other reviews of people having similar problems, shouldn't there be a agency monitoring these company!! If we had known they were this anti-customer service, we would have picked a different company. Oh well, live and learn!! Thanks for Reading!

A month later I get a nasty letter from ViaSat saying I owed them $58.00. When I called them they said I cancelled my service 2 days after my billing cycle and therefore have to pay for the whole month even though I didn't use the service. I told them I wanted to dispute this. They said it would go to higher ups. A week later I get a letter from a collection agency. When I called to fix this they were very rude and didn't want to talk about it. They kept repeating that this has been turned over to collections. This company is a rip off.

Matt said that would be fine and not to worry, 10 gigs was plenty of data. He also said he would speak to his boss about a certain channel I hoped to get with DirecTV and assured me I could have that one as well. So, I finally decided to take the plunge and get their package minus phone. A man and a young lady came out to install. When they were done and I'd signed the contract, the young lady, who was really his daughter was programming my Dish and I mentioned the channel Matt said I could get. The man said No way is that possible. I mentioned how he said he spoke to his boss about it and the man told me No way again because he was the boss.

Next, I had to pay an additional $54 dollars for a wifi modem as their equipment doesn't come with one like Mobinet does. In less than two weeks we were over the limit on internet usage. When I called Exede they were not very helpful. Basically said I should have read the fineprint. Hence, I decided to end service after trying to explain how their representative wasn't truthful about anything for the most part. Basically, it seemed he just said whatever to sell me a service. I was also promised it was way faster than Mobinet, but once again... another dishonest and untrue statement.

Exede sent a prepaid box for their equipment return. You have to get on the roof to take down one piece of the equipment called a Tria. Luckily, I was still in Texas and hadn't returned home to NJ and even better the nice Mobinet installer actually brought it down for me to remove from the dish. I packed up all their equipment in the box and returned it. Next thing I know, I was charged an additional $162.38. When I called customer service, was informed that I didn't return the modem.

The customer service agent this time was nice and I do believe did her best but all she can do is escalate the issue and see what happens. I am supposed to get a return call about it within 72 hours. I can prove I sent the box back, but who knew I likely needed to take a picture of what was in the box or get charged even more money for less than a month's worth of bad and slow service. I would never use this company again and totally recommend staying away from them altogether.

Then began the nightmare. First, we would burn through data way faster than was reasonable. I have spent a month on only my Verizon cell data and didn't go through as much data as Exede claims. Like others, data was somehow used even when the modem was off. We had also gotten their phone service, and the quality was awful, sounding hollow and tinny, often with horrendous echos that made it nearly impossible to hold a conversation. When we hit our data limit, often in a week after we cycled (crazy), our speeds were brought down to less than dial up speeds, and we also noticed that we couldn't update our cell phones or even download kindle books. VPN was right out. It didn't work well even when we were still 'fast'. And the so called 'free time' in the middle of the night that they said doesn't count, apparently did, since we could somehow go through a couple gigs while sleeping.

Calls to Exede had them blaming neighbors (we have none who could have accessed it), our router, pretty much everything but them. Often when still in our 'fast' data, we couldn't get to some websites, access VPN or get kindle books or downloads to work. It looked like they were blocking ports. When our promo was over, we decided that 3mbps all the time with DSL was preferable to not knowing when or if we could access the Internet. So we cancelled our service. Despite them lying about the throttling speed, and nothing in their contract specifies what that speed is, they refused to let us out of our contract. We escalated it through 2 levels of managers, and they basically said, "Too bad we lied, you signed the paperwork".

They are insisting that we pay a $90 early termination fee, and after all the issues, we just want them to go away. As a precaution, because they have a track record (here and on ripoff report, wish I'd found this before we signed) of charging all sorts of extra fees and claiming that they didn't receive equipment that was sent in time, we have cancelled the card they were charging. We got burned. I hope this might help someone else to not get ripped off by this company. We received the box to send back our equipment, and it will go out 5 days after we received it, and 7 days after we cancelled on June 30.

She says she's "reading directly from the contract and has to read it dozens of times a day and knows what it says". Another tech visit is supposedly scheduled. No one comes and no one calls. I call back, and thru all of this I am unfailingly polite to each idiot I'm talking to. Still another appointment is set for today between 10 and 2. When nothing happens by 3:15 I call again. "Oh, the techs are working on a big job, but they'll be there today". She escalates it (I've been escalated 3 times that I know of now). It's now 10:57 pm and no tech and no call!!! NEVER, EVER GET WILD BLUE/EXEDE/VIASAT NO MATTER HOW GOOD IT SOUNDS CAUSE IT IS NOT GOOD!

Then a few weeks later, they called me and wanted to know why they haven't received the equipment back from my old house. I said I never got the box they sent out. She checked and they sent the box to my old address. She assured me it was fixed and that I would be receiving it soon. This happened three more times. They kept sending it to my old house. Finally I received it and sent everything back right away. Not even a week later, there is a charge for over $400 on my account. I called them and they said they hadn't received the equipment yet and they were now charging me for it. I explained everything that had been happening and they basically said too bad and held my money hostage until they received it. They finally received it about a week later and refunded my money.

For the next year and half, the service was extremely frustrating. The internet would randomly go out. I worked from home so this was especially frustrating for me. It was not the weather either. It was them. The price was so high for only 15 g of data per month. I couldn't even watch a YouTube video if I wanted to conserve that for the whole month. Almost always ended up paying extra for more gigs. The internet was relatively slow too. Seriously, how can they charge so much for such crappy internet???

Then last month, I moved out of the state and was so excited to finally get rid of this service. I still had six months remaining in my contract. I asked the rep if they could not auto charge me for it and he said sure and put a stop payment on my account. He asked me to call in within thirty days to pay. I said okay. What do you know, the next day I was charged. I called my bank to let them know this was unauthorized and they opened a claim for me. He said to wait to see if the payment posted. Today it posted.

I called Exede/Wild Blue again and the billing person said the stop payment takes a week to go through. I told him that the previous rep never told me that. He said there was nothing he could do. That was the last of my money. I was laid off a few weeks ago and that's all I had left for food and gas. They simply don't care. Do NOT sign a contract with this company!!!!! They will only continuously screw you over and you will lose your money and your sanity.

I contacted Wild Blue and got, possible a bot or someone reading from a card, response. "Sorry per our contract we do not give refunds on data purchases." Apparently no one can read and understand. I did not come close to the extra data on the upgrade plan, let alone use 3GB more at $30. So it might be wise for folks to close out the browser before continuing on this "well designed website." - No free zone, no real people considering the complaints and request. Can't wait till the contract is up. I will hold up my end, but they are only in it for the money. Good luck people.

There is no way we could have used 10gb of data in 4 days. They kept telling me that there must have been things running in the background. I told them we had everything turned off - all tablets, computers and phones. They said it was probably our router and it was their fault and to contact the router manufacturer. We are stuck with this horrible company for two years! We unplug everything, including the router, just so we can check our mail once a day. It's HORRIBLE!!! WE HATE THIS COMPANY! PLEASE DON'T SIGN UP WITH EXEDE!!!

But after 2 years went by of their constant refused council with me, claiming I didn't have the correct passcode and they couldn't discuss the account if I didn't have it, so I had to completely take control and close my checking account to cancel them and keep them from also overdrafting my account (which I also could do nothing about)! Too much BS and way too expensive and from what I've read, I'm not the only customer that has been done the exact same way! They have very dishonest business practices. I do not recommend doing any kind of business with them whatsoever!

Also, when I signed the package deal for internet and cable, direcTV had no idea who my internet provider was and I didn't know either because EXCEDE DOES NOT SEND OUT BILLS. THEY JUST CHARGE THE CREDIT CARD ON FILE YOU USED TO SIGN UP WITH THROUGH DIRECTV. Beware and stay away from them. Also, when I called to cancel the man told me to send everything back in the back including a part that was on the satellite. The satellite that was on my roof!!! I said, "How am I suppose to get it, I'm a single mother and 4'11." He told me to get a boyfriend and he could possibly get it for me. Otherwise a tech could come get it and that would be $99/hour. This company is a disgrace!

Now I am trying to cancel, suddenly my username and password don't work. Was disconnected on the automated phone service when I tried to choose "disconnect service" or equal as an option. Today the customer service professional took all of my information including credit card, then proceeded to inform me that "the system" was down and I would have to call back in an hour. If karma exists, the owners of this company will be stuck in traffic on groundhog day.

Stunned I called them and told them I returned the equipment and to refund me my money. The man refunded my account the money. And now they charged my account yet again another 324 dollars for no reason. The woman ** or how ever you spell her name was very rude with me by saying that we called in to make a payment of 324 dollars when we already disconnected with them for over 2 months. Why would I call to make a payment to them? That's just stupid. This company likes to take your money for no reason. They need to be shut down. They have horrible customer service and charge your account even after you disconnect with them.

** came out and installed the equipment and had me sign a sheet of paper with VERY small print and blurry. I asked what it was and he said, "Oh, it's just saying that I was happy with the way he installed it. I signed, he hit the key on his computer, put in the numbers, the signal came on the screen, weak but there, and he said that it could be adjusted, but he didn't have time do it, he was behind schedule.

Ten minutes later my phone alarm said that I had an E-Mail. That was the first that I saw the contract. Twelve pages of highly compressed information that covered all the programs they offered. Nothing saying what program I was getting. That's when I found out that you have a $95.00 fee if they have to come out to adjust the dish, and you have to pay for any of the parts that may fail while using their system and all the other hidden charges. YES, they are in the contract, but you do not get that information until AFTER you agree to the contract and sign saying so. That's the sheet that you just signed saying you are happy, which you do not get a copy of even if you ask.

Now the switch part. I was promised Freedom Unlimited (150Gb's) at $99.99+ rental. At 4:32 AM the next morning my E-Mail alarm goes off and I get a congratulation letter telling me Welcome to Exede and all the benefits that I get with my "LIBERTY 18" program 18 Gb's for $99.99 +rental. I started calling everybody and got the same answer. "Sorry, there's nothing we can do about it, you signed the contract." One delightful person even said that I got what I bought, it was not their fault that I didn't read the contract first.

I have been dealing with ** at their Resolutions Department for 3 weeks, almost daily. He says daily that he's working on it, but the upper level says that Freedom unlimited was never in my area. BUT I have the trifold flyer promoting it, and I was told for sure that I would get it if I agreed to order it before 1-April-2015. I have a friend with a picture showing the Microcom (Direct dealer) van with the ad on the side advertising Freedom Unlimited, I have a E-Mail from Exede saying that the PROMO has expired in my area.

I spoke to an Attorney, and he said that he has a list of people that have come to him with the same complaint. He also said that the play along that I got from ** was the standard procedure. His job is to listen to you, pacify you with sweet talk about all the work he's doing for you, until you just get to the point that you don't give a damn. It's called in court cases "Continued into nonexistence". It works well for them, and if it fails, they still get their $15.00 x Months left cancel fee and it seems that the modem and tria get lost quite often. That's another $300.00. My advice, RUN, don't walk away. Exede Corp in Colorado 760-476-2200.

I cancel my account and paid my early termination fee and they will not mail me a letter of cancellation or provide me with a confirmation number but instead they sent me a letter of suspended status. I also went out of the state for 3 months because my husband was deployed when I had the service and they kept charging my account. After I put the account on hold/vacation status they kept the account active and when I returned they said my data was over and I said how in the world if I been out of town. They claim someone probably stoled my password and was using my account wifi, I have no nearby neighbors and when I left I unplugged everything, they are such a joke and the company should be shut down. Also they constantly put my account on hold without any notification because they claim someone in my house was downloading music from websites that are not legal to them.

Okay, so we call back again, I go through the same speech again as to what is happening, they then give me a different number. I call, it's a Michigan number, BUT THEY DON'T EVEN DEAL WITH EXEDE, it's a DISH company. To make THIS part of the story shorter, this happened six more times. EIGHT DIFFERENT numbers were given to me. I was upset at this point, you prepay for service with them and we were at DAY 4 with no service. So, at this point I was demanding to speak with someone in charge. WELL, I guess at Exede their tech agents don't like it when you ask for a supervisor. I WAS LITERALLY HUNG UP ON BY THEIR AGENTS FIVE TIMES. One lady told me, "Ma'am a supervisor isn't going to be able to do anything different than what I am doing for you." When I still demanded the transfer, I was hung up on.

EVERY TIME I called, I had to tell them what was going on all over again, I would be refused a supervisor transfer by being hung up on. We are now at DAY 7 with NOTHING DONE. Finally, I get a hold of a tech agent that says she had a work order made out for me, she gave me a work order number and told me a installer would be calling within two hours to set an appointment to come over. DAY EIGHT, NO PHONE CALL. NO SERVICE.

I am livid at this point and can barely contain my anger with this company. I dig through my numbers HOPING that I still have the number for the man that originally came out here a month before to put the dish in. I found his number, spoke with him. He was totally confused as to why the company was not contacting him with the problems I was having. He called the company immediately, had a new modem to my house and fixed my service. After all this was said and done, I finally was able to contact a supervisor to tell them everything I had just been through and they did credit me for a month of service free.

That's not the end of the story though and this is the reason for my review. Two days ago, my internet was down again. So I made the call. I am pretty internet savvy. I knew that a signal needed to be sent from the company to fix the modem. Soooo, I told tech support what the problem was. He refused to listen to me, immediately copped an attitude with me and told me I needed a service call. Just an FYI, service calls cost 95.00. When I told him, I knew that I didn't. HE HUNG UP ON ME.

I didn't want to go through all that nonsense again so, I called the installer right away and told him what was going on. He comes right away. GUESS WHAT HE HAD TO DO? Call tech support and have them send a signal to my dish. He didn't even have to come out here. He then HAD TO GIVE THEM HIS INFO AGAIN because they still didn't have the right info and he told them that I didn't need to be charged for the service call. I personally feel that they treat their customers so horrible because many of us have no other option for internet than their company. I truly can't believe how a company gets away with treating people so awful.

The Trojan I got smoked my 1-1/2 year old HP Envy. So I got a new PC, a new router and a new ISP. I run a small biz from home and needed to keep some important emails. I was told I'd have access to my emails for 30 days, so that I could upload them to my new computer. When I followed Wildblue's instructions to upload these to my Outlook desktop, it didn't work well, their program kept throwing up constant error messages which sucked up a lot of GB and prevented me from getting most of the emails I wanted. I tried to archive them, and instead ended up deleting some of my important email from my new ISP. I am bitter. When I called them to ask for help, they put me on hold and then hung up on me. They also hung up on me several other times during my contract, when I called them for assistance. I stayed with them past way past my contract term and still they treated me badly.

I then asked my bank info (required for billing when setting up an account) be removed from their system and was also promised a call back from ** supervisor. I didn't get a call back and today, a month later, received an email notification that my latest bill was ready and that my bank account would be charged. I again called and learned although my account was noted that I wanted to cancel services and that I requested my bank info be removed, that neither had happened. This rep did take care of things however they are still charging me the entire early termination fee despite their misrepresentation of their services.

Later, I called back and decided to go ahead and cancel. The second rep I spoke to told me that I had to return a part on the dish. The first rep did not tell me this. I explained to them that it was unreasonable as I am a single female and they put the dish on the roof. Also, it was still on the house that I sold so I wasn't even sure I could still get it. After riding out by my old house, I discovered that the new owners took it down and I can only assume that they threw it away.

Called the provider back and told them the situation; they didn't care. They said I was still responsible. I told them that I would just have to write a bad review; they didn't care. Told them that they had TERRIBLE customer service. They absolutely will not make ANY exceptions to this... just be prepared to owe them the $150 for that part on the dish when you cancel your service. It just amazes me that they care more about $150 than they do someone blasting over social media. What a terrible experience I and others have obviously had with them which could in turn cost them thousands. They make AT&T reps look like angels and saints.

This company should be SHUT DOWN! It's a greedy, selfish company that is NOT for the PEOPLE! We are being taken advantage of severely because we live in the country where DSL & cable is not yet offered. Shame on WildBlue!!! We WILL be letting others know about this company and encourage others to NOT get this satellite company!!!

I called and told them the speed was not acceptable. I told them I wanted to cancel the service because I was not getting the speeds they advertised. Then, they changed their tone, and told me that I would owe $15 * 23 months of the remaining "contract." Well -- they can go get bent -- because I closed my credit card account. And if they want to sue me -- I will show the screenshots of the 300 kbps - 2 mbps speeds I was getting during "peak" times (when I was supposed to be getting up to 12 mbps). Anyway, the sales manager and his boss both said they would take care of it. As of today, 2 months later, still nothing. Just stay away -- it is not worth the poor service, lies, and tricks to get money from you.

After receiving inferior service for over a year, I cancelled my service because I was moving. It took them 2 weeks to send a box with which to send back the required parts. During that time, we had several major snowstorms, so we could not get to the parts they required back, because the parts are outside. We are disabled and have trouble walking and getting around, so we could not get to the parts without risk of serious bodily injury, due to high levels of snow and ice.

Now they claim they received only one part. Said the Treo was missing. Well, both were packed in the same box! If they received one part, they had to have received the other part (the 'Treo?'). They won't return our money, because they say they can't verify that they received the Treo. We returned the Treo, modem, cords...all in the same box!

All we get is a runaround whenever we call about the refund of our money. We have been told many times that we have to wait. And now we are told again today, 3/20/2015, that we have to wait another 72 BUSINESS hours before they can issue a refund. After the 72 hours, we will have to wait yet another 7-12 days before they give us our money back, IF they can verify that the part was received. We are older, disabled people. We sent everything back. We need our refund, and IMO they are just making excuses to keep our money. It is not our fault if they lost a part. If they received one part they had to have received the other, as they were in the same box.

Plus, they never should have just taken the money out of our checking account. They stated that they would bill us if the Treo and modem etc. wasn't returned on time. Instead they just took it from our account. Regardless of that, they received everything, so they should have refunded the charges made. Whenever we call now, we just get excuses. Beware of this company. In my opinion, this is not a good company with which to do business. I do not recommend doing business with ViaSat-Exede-Wild Blue Internet!

I had to argue with them for a whole hour more to finally get them to agree to waive the fee. And only because I told the rep I could care less if they came and got it or not but I'm not paying them to collect their own crap that I couldn't use anymore because they got rid of a paying customer. Great customer service ViaSat/Wild Blue. Terrible way to flush your company down the toilet.

By this time, I had already cancelled my Hughes Net service so I told Exede that I would tolerate the bait and switch as long as I stayed under the 10 GB. I told them that I would monitor it closely over the next couple of months. I have a home-based business so I told them that I was not going to keep the service unless my usage stayed beneath that 10 GB threshold.

Feb. 25, 2014 -- I am consistently going over the 10 GB threshold with Exede since Dec. so I call to cancel the service. They hit my bank account with an Early Termination fee of $313. No warning...just hit my account. There is no accountability whatsoever for their misrepresentation of their service. Exede / Wild Blue / Via Sat is not to be trusted. This is a sleazy business and they should be held accountable for their actions.

In January our service stopped so we contacted ViaSat/Exede. We were told that our plan was only for the 5GB with 15GB promo for 6 months. We explained to 3 different people that day that was not what we contracted for and that we did have our contract to prove this. Several times we were told that they do not offer unlimited service in our area... But that is what they sold us! We spoke to a supervisor who pulled up our contract and agreed it stated what we had said...but they don't provide unlimited Internet in our area. They said they would investigate and escalate the matter to the top. Also told us we would hear back from them in a few days. This never happened. They placed the blame on their contracted representative and told us to call them. [Rocket Marketing]

We spoke with Mr ** at Rocket Marketing who stated that he was the owner/person in charge. He was rude and informed us that we could cancel our contract if we wished to. We contracted in good faith for unlimited Internet service. After we had what we were assured was unlimited Internet service installed on Dec 18, 2014 we invested in online games, memberships, hardware to promote the online gaming and even changed cell phone service to a lesser data plan because we contracted for the unlimited service. We also paid the provider $75 to install. We have invested $$$ now. Termination is not satisfactory. They did sign a legal contract with us when we signed with them. We have been in contact with ViaSat numerous times, always having to explain the situation to every person we spoke with.

Eventually we spoke to **, who said he was a corporate Representative. ** looked at our contract after I emailed it to him and conceded that it was obvious that we were sold a fully UNLIMITED plan and NOT the 5GB plan they had placed us in. ** offered to switch our plan to the next plan up at the same cost we promised to pay for the Unlimited service for which we had contracted, however he also advised us that he did not think that would last us more than a week or 2 at our current usage! We have not asked for anything more than what we contracted for. We did file a complaint as well with the BBB. ViaSat response to our complaint has basically been the same as they have said to us.

We stated that we would agree to 50GB at same cost as our contracted unlimited was to be and they are charging that full amount (since they are offering a 50GB promo,we know that is available) on a month to month plan in case 50GB was inadequate. We also asked for additional free GBs on occasion as they had given us 5GB after they shut down or service because we had exceeded the amount of GB of the plan they had mistakenly placed us in.. Their response to that was it was if we wished to increase our contract to that plan it was our prerogative! They were not willing to do this at our "contract price" for unlimited service but said they would allow for 5GB free limited to 5 times! We are willing to compromise within reason, we do have a legal contract which they would hold us to if the mistake was on the other foot!

I have seen many complaints from various websites where others have been through this same thing but hadn't caught the discrepancy in their contract or weren't told about a 24-month contract but had not proof so were charged early termination fees etc. We haven't asked for anything more than we agreed to in our contract but continue to get the run around. We continue to wait for BBB response to the issue but see that ViaSat is an "accredited" provider. I have also read where in cases of the "accredited" providers BBB frequently closes the case and finds for the business who has paid their fee of $500 to become accredited. I am hopeful but not holding my breath and will update as available.

As we wrapped up, she proceed to tell me that they also disconnected Exede voice service and were unable to get it back on unless they changed my current phone number. After getting upset again, I said fine. I just wanted my a home phone again. Then she apologized to me again saying that she was wrong, she could not provide me with phone service. She would have to talk to her manager and get back to me. I never received a phone call back, therefore, I still do not have a phone, and I have service that constantly is in and out. I am so completely dissatisfied that I am willing to pay the early termination fees and be done with this business forever!

When I tried to cancel, and after my contract had ended, WildBlue wanted me to pay for an additional 19 days that I would not be getting services. My bill for 25GB was $140.58!!! With HughesNet it is 69.98 for 60GB. The WildBlue people were rude and obviously used to dealing with unsatisfied customers. Service was slow and internet worked sporadically at best. Do yourself a favor, and steer clear of Exede/WildBlue - it's all the same company.

At the time he called WildBlue Exede to cancel he was told there would be an early termination fee (which he wasn't aware of previously). He'd set up a monthly auto pay through his debit card and in December of 2014 was charged $283.00 for early termination. Information about a $15 a month early termination fee is included in their contract, but he said he wasn't aware of it until he called to cancel the service.

When he cancelled the rep he spoke with told him that they would be sending him a postage paid box to return the modem and a piece from the dish. Retrieving the latter required climbing a pole! He put the items in the box, sealed it and handed to his postwoman in December. Last week he was charged $320 by WildBlue Exede for the equipment! When he called WildBlue Exede the rep said they have no record of having received it but "they'll look".

My son contacted his bank and disputed the charge and they've given him a temporary credit pending their investigation which may take up 90 days. I don't know what recourse he'll have if Exede WildBlue doesn't find the equipment he returned.

Don't do business with this company. Be aware that there is a $15.00 a month early termination fee for the balance of your contract if you cancel early. If you have service with them and set up an auto pay, be sure to contact your bank and block that if you cancel service. If you return equipment in their postage paid box, go to the post office and get a receipt from the clerk.

Here's their new scam: Once you use up your 15.0 GB (Anytime) bandwidth they offer you (with a straight face) the option of purchasing additional bandwidth at $10.00 per GB. I routinely use up my allotted bandwidth 10 days before my monthly service plan allows. So unless I can live with "dial-up" speeds until the next month starts I am forced to either wake up in the middle of the night between "2 AM-8 AM" or pay the rip off price of $10.00 per GB, which usually cost me an additional $20.00 to $30.00.

Thanks Wild Blue/Viasat you continue to sign up customers knowing that the infrastructure is not sustainable and as usual makes the consumer experience less satisfying and becomes cost prohibitive.

This past year my service has become more and more deficient until many nights we couldn't get any service at all. Every time we call they give us a runaround about needing to unplug everything and reset everything all in a certain order, which requires that I get down on my hands and knees in the floor with a flashlight with my abdominal scars and pains from stage IV cancer surgeries to unplug first this one, then that one, then rewire the modem from the router to the PC, then plug in modem into the wall and wait till all the lights come on and flash and then stop flashing, etc., and then rewire the modem back to the router and the router back to the PC and plug in the router and wait... Etc. etc. etc. Then they push their reset button and your speeds improve if you're lucky for a day. Or only for an hour, last time not at all.

So I call again and they have me run a speed test which suddenly shows fine. Next week same problem. Sometimes the following night no service. So I call again and finally a tech confesses that they have been having issues with speeds in my area for quite sometime. Yes, months, (but had me in the floor for what reason all those other times?) but they are aware of it, they say, and are working on it. So I put up with it for two more months. Meanwhile mother needs her internet to upgrade her MacBook, so I call Wild Blue again for service, can they please give us some internet today please? I mean we neither one have ever missed paying their monthly premiums.

And they again say they don't know when it will be fixed, maybe today, maybe a week. So a month later I call again about slow speeds at my house and they say they can't improve anything until they put a third satellite in space. I'm like, "can't you be more ethical about not overselling your space in the meanwhile? I mean, when you promise someone 1 MB/S, you should provide that speed." They just sit there and chit chat all day or make you jump thru painful physical hoops under the desk, but never really change much of anything.

Night after night I click on a post on Facebook to read a reply and I wait and wait and wait. Sometimes I turn off my wifi on my cell phone and do all my interneting via AT&T instead and never go over 2 GBs per month. And my mother uses way less than me and has paid for extra data, because she trusts their corrupt system. Frankly, I'm fed up and tired of waiting for better service. And thanks to these other posts on here, before I call to disconnect my service, I will first call my CC and have Wild Blue cut off so they can't pull any money grabbing schemes on me.

Yes they've tried to charge me for this and that before too. Once they suggested I call this certain company to have my PC checked out, and they wanted direct access, whereupon they deleted some characters out of my registry files (I watched them do it) and told me I'd have to pay them $300 with my CC right now to have it fixed! Yes, Wild Blue recommended those scammers to me! So I will be changing my internet service to maybe Hughes, that is, after I get my scores and scores of business contacts notified of a new email address first. Dread that time consuming hassle! Hopefully Wild Blue/Exede/ViaSat, whoever they are (it seems they purposely remain ambiguous about their official name) will be forced to be more ethical soon! Please!!!

After two more days I called to cancel my service and was told there would be an early termination fee and was told they do not offer a trial period, that the sales person was incorrect. I returned their equipment as requested and In less than a week they billed my card $340 early termination fee. After I signed their agreement, the installer advised not to connect my TV or DVR that it would use a lot of data quickly. UNDER NO CIRCUMSTANCES SHOULD YOU SIGN UP WITH EXCEDE/WILD BLUE. THEY ARE MISREPRESENTING THEIR SERVICES AND WILL NOT GIVE YOU 30 TRIAL PERIOD.

We have all of our automatic updates turned off. If there is something we need to update or download we wait until after midnight when we have supposedly "free" internet but 9 times out of 10 the internet speed is slowed down so much during that time that we can't do anything or it just doesn't even work at all. When we call to complain about it not working during free internet time they tell us that's weird because it should be or that it's doing a system update. They act like we are lying about it not working... like we have nothing better to do with our time than stay up till 1 am and call exede and lie about our satellite internet service not working... Give me a break!

Now the straw that broke the proverbial camel’s back is the other night when we called to find out about why it wasn't working between 12 and 5 am. They said they would give us 5 free gbs for our troubles.... Right, it ended up causing us more harm than good. For some reason they charged us for the 5gbs and conveniently the credit didn't post at the time the debit did so we now have to pay $50 more for this month’s bill and "hope" that they are true to their word and give us the credit on next month’s bill. Which is still messed up because we shouldn't be paying for anything that they give us for free! I feel like we are trapped because we have no other choice for reliable internet and we can't move and I can't stop going to school so it just really irritates me that they can get away with treating people this way!

Customer Service was also extremely poor. The day after I signed up for Exede, they advertised a 6-month increase in the data allowance to 50 gigabytes. Unbelievably, they refused to extend that promotion to me on my request. When I terminated my service, the retention rep apologized, put me on hold, then told me I would be charged a $250 early termination fee and I would have to return my equipment, including a transceiver box that was professionally installed on my roof 12 above ground level. If I wanted to have a professional come to remove it, I would be charged another $250.

Living in a rural area, I thought satellite was my only alternative from unreliable AT&T DSL. That was ultimately not the case. I found a local last mile or cellular broadband company that transmits from towers 4 miles away that produces reliable and reasonably fast speeds (10M/sec and minimal latency) over a wireless connection. Thus, they do not use cable, phone lines or optical between my home and their equipment. Plus, their service costs $59 per month rather than $129+. If you're in an area not serviced by cable and are thinking about satellite, think again and be sure to look for a local cellular broadband service. I wish my installer gave me that advice 5 months ago when I got sold on a problematic satellite plan through Exede.

On December 16th I checked our new bill and it showed it was $143.97 so I called customer service and of course due to the lack of training I had to ask for a supervisor. Crystal stated that the November bill still needed to be paid and that December's $73.97 was also included. I stated to her my money could go elsewhere and she could cancel my service. I then explained the whole situation hoping that she had a better understanding what was going on. I did ask Crystal to please read all the notes in the file for each agent so that she could better understand the situation as well. Crystal then added a credit to the account for $69.97 which she said would not show up until January but all I needed to pay was the current amount $73.97. Crystal seemed dedicated to her customers and I had no idea this would be the only agent like this.

On December 18th I came home to my service suspended. The first agent Ruth stated I needed to make a payment of at least $20.00 and kept telling me my bill was $143.97. Ruth placed me on hold for 18 minutes then hung up. I was already upset at this point and finally reach Michelle who offered to reconnect my service and she did state all I needed to pay was the $73.97. She did let me know that I may get suspended again since the $69.97 would not officially show it was credited to my account until JANUARY 2015. If this did happen I would just need to call and an agent could do a courtesy connect. Finally felt like when were getting somewhere. I promised the following morning that as soon as my check was deposited, I would make the $73.97 payment.

Well here we are now it's December 19th and I did as promised, paid the $73.97 for thing this morning. Checked my Debit Card amount and what do you know Exede automatically took the $143.97 as well. So as of this morning this company has taken $217.94 from my tiny paycheck. When in fact the only charge should of been the $73.97 which I paid! So I called this morning and spoke to supervisor Sarah who was rude. She stated there was nothing she could do for me until Monday.

This is outrageous service. First they charge debit cards that are not on file and when they tell you the payment method, it's not even the card that was charged. Then when you speak to their agents, no one has the same information. No one could tell me when I would get a refund for the $143.97 except I would need to call back on Monday December 22, 2014. So quick to take our money, double charge us, and their credit card security is joke.

Direct TV is at fault for false advertising the speed of Exede. Exede is at fault for not providing the service that they promise. I have called Exede many times. The first time they directed the dish toward a tree which resulted in zero service. I received an email from Exede telling me that I had exceeded 20 gigs in 24 hours. I don't exceed 2 gigs on my cell phone, nor do I exceed 2 gigs on my tablet. Evidently, a movie was stuck downloading. Next, an Exede tech came to give me a new modem because the modem died.

I want to cancel my Exede service however they state that I must pay the early cancellation fee. They tell me that they promised "up to" 12 Mbps. It's been 2 weeks and I am stuck with a 2 year contract. I do not like the limitation on gigs. I had unlimited gigs with my cable company. Let me know when somebody starts a class action lawsuit.

I was again charged in November for $99.00 but this time the customer service rep said that she seen where I requested the disconnect back in Oct so she did not see why they could not refund my account and that after this day my account would be history. Also that they would no longer take money from my account because there would be no Access to it anymore, would you guess? Another lie, only this time they have taken $330.00 out of my account and refuse to give it back. They claim it is an early disconnection fee that I "electronically" signed for when I was installed, I never signed anything! I even think the installation guy forged my signature, or the possibility is there because they claim to have it in their records. What a RIP off. I got hung up on by a "Corporate" manager named Matt, who was not willing to pay the money back to me. Where can I go to get these jerks, liars and thieves shut down? There are a lot of us who need help with this!

I called hours after it was installed to cancel it, stating it just does not work where we are located. Customer service tried trouble shooting. No success. Offered to send another tech out. No thanks. Also suggested I trim my maple trees and pines in my front yard! Absolutely not. Final suggestion was placing a pole in my front yard. You have got to be kidding me, no. The first tech knew it was not going to work, and that is why he did not finish hooking it up before he left. Finally customer service cancelled our service and filed a dispute for the cancellation fees because we are under contract (even though I never signed anything).

Today, Thursday, I see the fees have been pulled from my account. I called customer service and was informed no dispute was ever filed. She filed one for me. I called back later in the day to verify it was actually filed this time. It had been.

Overall, this is such a scam company. They hooked up service knowing there was going to be no service and now want to charge early cancellation fees. I was a customer for 10 hours and would not recommend Exede to anyone! I am still dealing with them days later and being charge over $300 in fees for 10 hours of a product that does not work. Plus I am expected to remove the product that should have never been placed up there to send it back to them. What a joke!

The "customer" service department was horrid and they clearly do not know what customer service is as they were rude and unwilling to work with us or negotiate the issue at all. I have yet to receive a copy of the supposed contract that they claim I signed. I do not remember signing any contract and would like proof, but I'm not holding my breath. We are paying the termination fee and I am glad that I came here as I will now be documenting boxing up and returning the equipment with date and time-stamped pictures. Do not order this service!

The above boils down to two simple facts: (1). You're just a number to Exede Satellite and they will sacrifice you for more profit at the drop of a hat. (2). Exede's satellite Internet service is not unlimited and they must be approaching (or exceeding :) what the newest satellites were designed to support and they are now attempting to squeeze additional revenue from limited resources. Adding new accounts by touting faster speeds and feeds via the Exede marketing engine will only last so long. Good luck riding that horse any further when the truth comes out, and it will, because good, technically savvy customers like myself will see it does.

Congratulations to the executives lining their pockets with new customer money now! I'll be watching from the sidelines on the way back down as a HughesNet Satellite customer and I'll be sure to tell ALL of my peers about the terrible Exede customer service and marketing lies. Stay away from Exede Satellite at all cost. Performance is not what the marketing hype would have you believe. Shop around for your broadband Internet service and consider cable, DSL, and other satellite service providers.