Viasat Reviews

I had to make a trip to the office to speak to someone in person who acted like they thought all my problems had been solved - that their serviceman had come out and fixed everything. When I told them that no one had been to my house since it was installed in November 2012, I was told they have had problems with their serviceman in the past (This was the owner of the company that I was talking to). It is now March 2013 and no one has come to take down the equipment off the roof. I call Wild Blue again, and they tell my husband to take it off himself. They will send us a box to ship it back to them in, and they will not charge us a disconnect fee since we have had so much trouble. My husband is 61 years old, and we live in a two story house. He cannot climb up on the roof. He tries, but the 12-foot ladder he borrows does not reach it. I go back to the office and make it very clear that we have a work order number for someone to come out.

They do the next day! We never received the box to ship it in. I called Wild Blue, and they said they will send another one. While I am waiting, Wild Blue deducts $300.00 from my checking account on March 24, 2013 because they did not get their equipment back. I finally got the box on April 23. They have held my $300.00 for a month by then. It is now May 16, and I still do not have my refund. I called Wild Blue again today, and they said they did not receive the equipment. I have confirmation from UPS tracking that they received it at the correct address and it was signed for on April 29. Wild Blue again told me they would look into it, and if they did in fact get the equipment, it will be approximately 21 more days to process. I fear I will never get my $300.00 back. I lost all hope of getting a refund for all the monthly service fees charged to my checking account for the months of no service. I would give this company big fat 0 star if I could, because 1 star is too many.

After going through their "unplug this and plug this in," and "unplug this for 2 min. etc.", they could not get it to work so it was another 3 days till another service call. This time, there were 2 of them and again the same old stuff. They adjusted the dish, hooked up their laptop and told me all was up and running. Again 2 min. after they leave off the internet. For some reason, I touched the modem and it was boiling hot. I checked the dish and it was hot enough to fry an egg. It seemed the modem was bad and burned up the piece that gets the signal on the dish as well as my new computer that my daughter just bought us and WiFi. I called them and insisted that they do a complete new hookup from dish to modem including wire from dish to modem. Since the business that sold the unit to my daughter would replace it at no charge, I was not demanding a new computer so Exceed did not argue and replaced the whole set up.

Lo and behold, it worked fine. But now I tried to log on to Castle Wholesale, a plumbing supply business that I used, with no problem with my old Wild Blue but Exceed would not do it, citing an error in the process. I called Tech Support and went through an hr of plugging this in, unplugging this and going into the control panel and doing this and that. Nothing doing! I was told to give them 2 days and try it again. After 6 months and over 25 phone calls to them which during that time proved it was on their side and not my computer and being told for me to call Castle Wholesale provider and tell them about the problem to give them another week, it is still the same. Yes, they brag when you call their customer service is in the USA but it might as well be on Mars in getting a problem fixed. In my 74 years, this is the first time I ever wrote a low review for any business and, believe me, I have used many in my lifetime.

Not only that, but just a few days after getting my service back on, the internet went off again. I called again and was told I have used up all of my data. Seriously, I wasn't even told about data usage before signing up so I was very pissed by now. I talked to a supervisor and she told me since I had no clue, she will give me 5gb but that left fast too. I called today and another supervisor told me she will add 5gb to see if it was an issue with the modem. Really, I don't see how the modem will affect my data usage on the internet. She told me to keep track and see what is being used so they can figure out the problem.

Honestly, I don't want them. First girl I talked to was rude. She didn't do anything but tell me the contract fee and she can cancel my service today but will add break the contract fee. So pretty much, I will have to pay over $600 to get rid of them. Right now, I don't know what to do. Most internet services I had at least lets you try the service. You would have to pay but get money back if not satisfied, not with WildBlue. DirecTV is not the problem. It's them and they make them look bad. How can I deal with this for another two years? I am not happy at all.

I have jumped through many hoops and done everything they asked me to do to no avail. They continually sweep it under the rug. It's like they are saying, "If we ignore him enough, maybe he will go away." That's not going to happen, obviously. The only conclusion I can come to at this point is that ViaSat is intentionally gouging its customers on the bandwidth issue and lying about it. This conclusion come directly from their actions and inactions.

I have seen hundreds and hundreds of complaints posted on various site against ViaSat, many of which are exactly the same bandwidth issue I am having. It would appear that I am not alone. If you are someone that is having problems with ViaSat Wild Blue, please join me here and maybe we can pressure them to start to do the right thing.

I called and cancelled at that time and was sent a box to return the equipment. I sent the items and only received a credit for $51.88. And now after a long call and saying no manager was available, that I will not be receiving the full amount because I had paid in full at the time of ordering. What a scam. Do not use WildBlue! I thought at the time my only option was WildBlue because that's the name DirecTV provided me for service. I keep my Comcast internet service and still have DirecTV.

After fighting with them on a daily basis, I reported them to the BBB (for what that was worth). All I got back from them was their typical rhetoric, sitting notes they had written that benefited them, but also seemed to be absent of any of the real and continued issues. In other words, they only wrote what they wanted to write and nothing more. All of a sudden, our usage went through the roof for no apparent reason. We could barely use the internet. We had a secured router, and yet they claimed we used almost 5 gigabytes of download over the course of a weekend and on a weekend we were not even at home. Again, their response was that it must be our router. They simply refused or ignored the fact that our router was secured and, had been in fact, unplugged along with their modem. That didn't seem to bother them, and they continued to blame us for the usage. This went on for about two months and my complaint was the same for the entire period. Exede literally refused to do anything about it.

Now, here’s the interesting (and illegal side) of Excede/Wildblue. Our contract at that time provided us with a warranty. They said that if anything went astray during the warranty period, it would be rectified under that warranty. It happened on the one occasion a technician (a.k.a. installer) came out to adjust the Dish, which is on a Wildblue installed pole installed by a Wildblue executive technician. Our contract also included four months of reduced rate payment, which was under a promotional offer ($25 per month discount). They had this at the time we changed to them and was, as a result, applicable to us.

After nearly three months of dealing with Excede directly, including lodging a number of complaints with their head office and dealing with the BBB (who are also useless), I get a letter from Wildblue. In short, that letter stated that we would no longer get the promotional rates. We would no longer be provided with credits for any loss of service and, they were not going to do anything further to resolve the problem; a very clear breach of contract on their part. In addition, this snotty and wanna-be individual who wrote the letter stated that her advice would be to leave Wildblue and find another ISP. What a wonderful way of handling a problem! In short, if you complain about Wildblue/Exede, then you risk being penalized by them simply for lodging complaints about their indifferent, ineffectual "rip-off" service. Finally, why am I still with Wildblue? It’s simple. I live 3 miles outside of the Time Warner threshold so I have only two choices if we want internet - Wildblue/Exede or Hughes Net. They are both the same when it comes to service - 100% atrocious!

They then said it was $359.03 and I had to pay. I told them I only had it one day and couldn't even get service! They said that they were going to charge the card they had on file and were doing as we speak! I told them they had no right to charge my card and the lady said they could and would because I owed them the money. The lady was terribly rude and kept cutting me off and talking over me! Do not use their services! You will be sorry if you do! Please, I urge you to do your research before you sign up! They make their money by charging these fees and they have to because otherwise, they would go broke!

As I explained my reasons for concern, I thought she hung up on me because the line was so quiet. After about 2 minutes, she came back on the line and said, "I'm sorry, what were you saying?" At that point, I told her that I would call back on Monday and talk to a supervisor and hung up the phone. I contacted 4 people in my area that I knew had WildBlue in the past, and they told me pretty much the same stories. Now I paid my bill on the 28th of Feb. and have never been ever late.

Since I signed up with them, the service has gotten worse and so slow but the only other service is dial-up. Some weekends, it would take so long to log on I would get kicked off. Did I call? No (should have though). I was so scared of going over my usage over the rest of the weekend that all I ever did was check emails and log off. We decided over the weekend to look for another company. Figuring it had been only 7 days since paying, I figured I would get some sort of refund! Boy, was I wrong! They say they do not refund.

Just a note, I was never offered to speak to a tech person at all on the 3rd. It's due to that call that we switched to someone else. Also I mailed all the equipment back and had a terrible time today even finding out if they received the box (2 hours on the phone). The customer service person I talked to today said that it was my choice to leave them, so therefore I couldn't get a refund. I told her it was due to the phone call with the horrible customer service person on the 3rd that I left them! I am planning on calling every day from here on out till I get tired of it. At least, I would feel like I got my money's worth. How can these people stay in business with the horrible customer service they give and the no refund policy they have? I could understand if I would have had service for half a month or more, but 7 days! These people need to be watched. Good luck to those that still have them for internet providers.

Well I am very upset. 1 year and 11 months left with this crappy company. I am going to warn everyone I can. I am not happy with their service or their pricing. I am not able to have my freedom of saying I don't like this, just locked into a really bad company with mean customer support people. If I do cancel my credit card, I will get penalized with a bad credit rating.

However, the service is horrible. We don't play games, just chat and surf, listen to Pandora, etc. but our usage goes fast. This last week alone, the internet has been down for over 12 hours at three different times. If you call, wait times are over an hour. Oh, and if you call it, it tells you to get on the online chat through Wild Blue. They can't help and tell you to call! I am really disappointed in the service and the customer service. I wish I have never switched from Wild Blue. If there is ever a class action suit, count me in.

They did tell me that if I download a movie, it pretty much sucks the usage up. Great! On January 11th at 9am, I unplugged my router/modem completely. I wasn't about to get charged for going over my usage in 10 hours. I called back the following day (January 12th) and was put on hold for over half an hour. I hung up and decided to send an email via the contact form from Wildblue's site. I never got a response.

I logged in from work two weeks ago (January 23rd) and found out that there had since been a new bill created as of January 11, which showed more usage. It didn't make any sense since I had everything unplugged and was not using any internet. I emailed again; no response. I called last night because I had the hour. I figured it would take to be on hold but I got through to Eileen. I called 866-905-6768. I explained how frustrating this service has been and that it would probably be best to talk to a supervisor. I didn't think it was fair to be paying for a service we couldn't use, despite my multiple attempts over 28 days to get someone to help. She told me that she could cancel my account, but I would be charged $15.00 per month for 23 months; and there was nothing else she could do.

I asked to speak with a supervisor because it wasn't fair to have to pay for something that was not working properly. She put me on hold and told me that the supervisor ** didn't have time to talk. When she asked him about refunding my money, he told her that my reason wasn't good enough to waive the fees. So, not only is their customer service probably the worst I have ever experienced, they don't care! I told her that I have been trying to figure what was wrong because I am not using it, it is unplugged and in the corner of my room but showing usage. She said, "Ummmm, I'm not sure." So, not only will nobody return a call or an email at Wildblue/Excede/ViaSat, whatever they call themselves, but they also expect you to pay for a service that isn't working properly and don't have time to take your call.

I am writing to everyone thinking about starting service with this company. They are rotten. They do not deserve your hard earned money, take it somewhere else. I vow to let everyone know how horrible and greedy they are. They won't listen, but at least I can hopefully prevent someone else from spending an additional $400 for service that isn't worth a penny.

I have filed a separate complaint regarding our installation and customer service which I won't go into here but on 12/27/12, my service was set up and on 12/28, I received two emails. The first was a warning that I was about to exceed my usage allowance and the second was one that said I used up my 25 Gb allowance. It wasn't even 24 hours. I strictly limited my family's usage immediately, but during that month we had to purchase an additional $350 worth of data. I cannot back up my computer, stream videos, watch any movies, listen to music, use Netflix, or our Playstation online gaming.

With all of those restrictions now worked out, I am using about .6 to 1 Gb per day and this month, I hope to stay in the 25 Gb as that package costs $129 per month. I am very unhappy with the service, the deception, and customer support. Out of approximately 6 hours of time and 5 different agents, I have only had 1 who was actually respectful and worked to resolve my issue. This has not been resolved to our satisfaction.

I was charged twice for my monthly service due to a "glitch" as they put it, two different times. At $90.37 a month, a double charge can ruin your checking account if you use a debit card and don't monitor your checking account daily. After this happened twice, per the advice of my Credit Union, I started using my credit card to pay my bill. I purposely would only leave enough on it so if they tried to double debit the card (and they have), it would be declined. When you call (hold time is around 30 minutes), they just apologize and remind you that you won't have to pay the next bill since they overbilled you.

The speed is a real joke. I get nowhere near the 10 gbps speed I pay for. Anytime it rains, the service goes down. In August, they started at midnight till 5 am "free time" that does not go against your capped service plan. I thought it would at least be possible to watch videos again, even though I would have to become a late night person. Wrong. The vast majority of the time, the service still slows down or goes down altogether. I consider myself fortunate if I get 2 gbps speed. Did I mention I pay $90.37 a month for this? The times I have threatened to cancel, I am reminded of my two-year commitment and that if I do cancel before that time is up, they will make sure it goes on my credit report.

This is blackmail but what choice do I have? There needs to be a class action lawsuit brought against this company for their lies and violations of the agreement we have with them. I am down to 13 months and counting until I can tell them where to go.

I have been on the phone with them off and on for the last 3 weeks. They have been calling me a liar from the start and I am so frustrated over the customer service abilities of this company. How can you have good customer service and call your customers liars? Maybe you need to teach your agents better customer service skills. And as far as talking to someone higher than the agent, you can't; they don’t allow that. If anyone has any ideas on how to get my money back, please feel free to let me know.

So I called and tried to talk to someone about this. Now, if you want to order their service, you'll be able to talk to someone right away. But for my problem, I had to call a different number and the recording said that "...due to a high volume of calls, your wait time may be in excess of 30 minutes. We appreciate your patience." Well, I don't have that much patience so I went to my credit card website and tried to dispute their charges. A very nice and helpful lady from Capital One called me, and after describing the problem to her, she said that she would call Wild Blue and wait as long as it take and call me back when she had someone on the line. She also said that she would be surprised if Wild Blue did not have a buyer’s remorse clause in their terms and conditions.

So we were both surprised to find out that they did not and that I would be charged $15/month for the 23 months remaining on my contract if I terminated it after only 5 days. The credit card lady said that unless I could find something in their terms and conditions that I could point to, then they would not be able to withhold payment. So I looked at their terms and conditions (who reads this stuff beforehand?) and found this gem:

Modifications and restrictions of service: 5.1 Modification of this Agreement. Upon notice published over the Service, We may at any time (and from time to time) modify this Agreement, including, without limitation, our pricing and billing terms. We may, but are not required to, notify you by e-mail, online via one or more of the websites within the Service or other electronic notice.

Wow! They can do whatever they want and don't even have to notify you (Other than by publishing over "the Service"...whatever that means)! And unless you agree to these draconian terms, you cannot use their service. So all of the millions (+/-?) who subscribe to Wild Blue are subject to their whims, including (without limitation) their price and billing. It may be that all internet corporations use similar wording and are similarly uninterested in your immediate buyer’s remorse so I can't suggest what one is to do. But this has been an eye-opening experience for me.

So, I went to the Verizon store, picked up a MiFi receiver (the size of a cell phone) and was out the door for $75. I went home and hooked it up in minutes and it worked great! Our monthly bill is about $10 cheaper than Wild Blue. Verizon has given us great customer service and great reception. It's very close to having a real High Speed Internet. But now my credit scores are going down every month as they have me in collections because I refuse to pay for service I did not get. I want to sue the **!

Anyways, If you have Frontier in your area, try them. I am currently looking at other providers and have spoken with others in my area, and they say that Frontier Communications is putting in satellite internet and a couple I have spoken with said they cancelled WB and have had great service with Frontier. So I am sick and tired of WB feeding me BS. I will be cancelling them despite the fees and I'm going to try Frontier. Good luck to you all. I will send some feedback about this new service Frontier is providing!

My simple mistake was made on Jan. 8, 2012, when I allowed a sales rep at WildBlue to talk me into service for my house in Manchester, MD. The service was installed on 1/10/2012 by two men dressed in DirecTV uniforms (jackets) and who arrived at our house in a DirecTV logo van. When I arrived home from work, I noticed the service was very slow and the installation poor. I called WildBlue, and after a long wait, spoke to a rep who assured me that the slow issue was due to the new system syncing with the satellite. I asked them if that was also the reason for the poor install job with a wall outlet installed about 1" above the other outlets on the wall.

The next issue I had was an Over Limit issue due to the fact that we had never been advised that the service was only good for 80% of the bandwidth and that percentage was a rolling usage, not a monthly reset as we were explained. Your agent reset the usage to 20% so we could use the internet again, however, told us that was a onetime offer. We had no idea how we could have used the amount they showed; however, we said thanks and went back to the daily use of the service for email. Surfing the web is more like a worldwide wait, so we tend to only use our cell service to do that. The best speeds we could get out of WildBlue were about 111kbs, and our Sprint Broadband gets around 650-750kbs. We figured, with how we have not gone over the 5-gig limit with Sprint, the so-called 15-gig limit with WildBlue was more than we could use?

How wrong can we be? Imagine our surprise to be out of town in Ocean City, Maryland, and get a notice we are at 80%, and then just days later, to find out we have gone over 100%? Then when I walk in my home today at 4:45pm, to see we are at 118% with no one using the service? We live over 1/2 mile off a main road. Not one person could be near our house, but we show someone used data at our dish?

So, I call to cancel and after 1:11:11 on my AT&T cell phone to 866-945-3258 speaking and on hold with your female agent #** to cancel service, I am told I signed an online agreement for 24 months? I never signed any online agreement with your company. The agent told me I did that when I selected and set up my user name and logged in the first time. I explained that the install crew gave me my username, and I assured her my wife was given a totally different agreement than the one she had sent to me from **. She told me to fax the paperwork I had to 720-228-2219, and I asked for the email address to send the paperwork that I had from install. She told me something that just about made me fall over! They do not have email? Really? Come on now, you’re an Internet company with no email? Then it hit me. Email is a proof something was sent and read. However, a fax, you can say, “We never saw that”? Then it made me question your company from top down. Why would you need to do that? Because WildBlue is wrong and they know it.

Do the correct thing: cancel the poor internet service that you installed in my house and stop trying to collect money for services not rendered! FYI, both my wife and I have credit scores over 800 and pay our bills and obligations when due. We are not deadbeats looking to get out of something; however, I will not be lied to and then told I did something I know I did not as your company expects me to pay $195 to stop using your service that does not work as it should? I’m waiting for your call.

I went to cancel my account and asked for a refund and was told they don't give refunds. So I waited a month, then cancelled. Now they charged my account $155, said I didn't return something on the satellite. Please note, I was not told to return it and then was told I should have read the instructions. Okay, I got it. I'm stupid. Customer service is a joke. We went with Verizon! At least we can take our Internet with us. I will not recommend Wild Blue! Think long and hard before you go with them and if you want customer service, don't expect it.

At the very least, the company could offer written information before one signs a contract as to what activities use up a lot of gigs. That way, one could tell beforehand whether this is a service that would work for one and I suspect if people knew beforehand how limited their usage would have to be, that they would not sign up. After one week of being on the service, we noticed it had slowed down appreciably. We weren't able to get on the internet in the morning after shutting the computers for the night. And now each month, in the morning we have to unplug and replug our modem and router several times just to get on the internet and get connected. Even in the middle of the day, that happens sometimes.

When we called in that first month, we were told that we were over our 10GB after one week and we still had 3 1/2 weeks to go before it gets reset. Among other things they told us that leaving our Facebook open would use up a lot of gigs. So then we stopped leaving it open and just would check it periodically and then close it. But even in the second and third month of having Wild Blue, it slowed appreciably after about a week. Today I called and was told that shopping online uses a lot of gigs. I don't shop a lot but I do shop some. Needless to say, no one had told us ahead of time that uses a lot of gigs. When I called today, I was also told that once one has gone over one's gigs, the connection is not guaranteed. In other words, it is very easy to go over one's allotted gigs and then when one does, all sorts of connectivity problems happen.

As I mentioned earlier, one has to fiddle around with the modem and router each morning to just get connected to the internet. Also, I get the following messages about half the time that I am trying to access a site: No site configured at this link (I now receive this message every time I go to a well-known and previously accessible news site), no data received, redirect loops, Partner37.mydownloadadvisor.com. Plus, I am having even more connectivity problems with my tablet than I used to have. So these are the problems as I see them:

2. Once one uses up one's gigs, one's service is slow, uneven and interrupted.

We previously had an internet service that worked seamlessly and was just as fast as Wild Blue, even when Wild Blue is supposedly fast. But we got taken in by Wild Blue advertising about how fast it was for rural areas and we now regret not doing more research about it before signing it, because a little research shows just how many people have had an equally frustrating experience with this company as we have had.

For Wild Blue, I have nothing but bad things to say about our experience (which is still going on). We cancelled shortly after finding out that the service was unreliable and the VPN response time was lousy. When we cancelled, we were sent a box and returned all the equipment they asked for. They mentioned during this call that the company may try to collect the remainder of the two-year contract (which I couldn't believe since the service never worked as advertised). Wild Blue then sent us a bill for $384 for the remainder of the service contract and then sent us to collections! I've now written a very terse letter to them and may need to get our attorney involved. Stay away from this company!

This month, with the same usage, we have been told that we maxed out three weeks into the month. As always, Wild Blue cannot tell us what we used and when. They simply provide daily updates, that by the way, take a very long time to access. Even Verizon can provide detailed information on usage by time of day and type of usage. I have filed a complaint with the FCC but of course, have not heard back anything. Wild Blue is one of the worst companies I have ever dealt with.

Many calls and "fixes" later, we agreed to take on a higher level of usage. We bought a new router as we had been convinced by our pals at Wildblue that a faulty router was the problem (still never having been told how the excess usage came about claiming they "can't! Good grief even the phone company can tell you that much). The following month, doing the pretty much identical amount of usage, we had more than half our allowance left at the end of the month, and my husband began to talk about lowering our allowance. Now, half way through in the fourth month, we have no Gs left.

This is more than ridiculous. We have already written to the FCC but have had no response. Since they have already cost us an extra $250 or so, and this roller coaster shows no signs of settling down, I am leaning toward canceling the contract in spite of the fee, because the next 32 months look like costing us a lot more. Thank you, I don't want to have an attorney contact me as I have had more than enough to do with lawyers. Sometimes the cure is worse than the disease.

Today, I got an email stating I had exceeded my limit and was being slowed down to dial up speed. This is a joke because their normal speed is no faster in spite of their stating otherwise. It is obvious to me that their usage meter is of no use and their measly 7.5g allowance is designed to get you to either purchase another G at their bargain price of $9.99 or upgrade from the basic 7.5g at $49.99 to 15g at $79.99. This company is a rip off. They deliver poor service and even if you try to follow their usage allowance, provide inaccurate information to help you monitor it. There are so many complaints against this company. They should be forced out of business for misrepresentation. I would quit them but there are too many horror stories from people who tried that before their contracts expired. Trust me, I will do just that but sadly it's 18 months from now. Do yourself a favor and read these complaints. Don't think like I did that it can't happen to you. It happens to everyone because that is how they do business!

So I thought well, let's give it another try. I scheduled a second installation a few days later (October 2, 2012, 12-4). This time, I gave them three contact numbers, all of which are directly to us plus someone was at home all day. We waited, 12-5 came again and left. Once again, no phone call, no technician. With my frustration level growing, I waited a few days and called again. Customer service again apologized and assured me there is no way this will happen again. They informed me there were no technicians in the area and someone was supposed to call. So, I scheduled one more installation time, this time, on Saturday between 12-4 (October 6, 2012). I gave them four contact numbers, all of which access us directly.

Saturday came, I waited, and waited and waited, 8-1, no phone call and no technician showed up. Once again, a waste of time. I called the company today (Monday). They had no excuse, just "I'm sorry." I told them to remove my name from their services. I am done. I will schedule internet service through a company that cares. The moral of this story is if you want internet at home, don't try Exede or Wild Blue. Try a company that cares. Wild Blue must be truly wild and untamable.

After installation, I have had nothing but problems with their service! One tech said I had to uninstall Optimizer; another said I had to use Firefox. I went and purchased a new router by recommendation of another tech. I've unplugged, replugged, uninstalled, reinstalled. I've stood on my head facing north with my eyes crossed! Still the service sucks! Recently, the tech came out and said it was my Firefox browser so I switched to Explorer. It was a little better, not much. Then one tech said to go on after midnight. So, I pulled up Netflix on my Wii and halfway in the movie, I lose internet. This tech said that they were doing updates and I would have to wait a few hours and try to get on again. He told me it maybe my browser still.

I don't get to choose my browser with the Wii or my DVD player that automatically hooks up to the internet when I turn it on. I don't choose my browser on my BlackBerry cellphone. I am just curious what the next thing Wild Blue/Exede by ViaSat will blame their poor service on. I am one angry and dissatisfied customer Currently, I test my speeds using Speakeasy.net and the speeds fluctuate between 0.41 and 11.89 Mbps. I'd say it is a little short of the 20 Mbps they advertised! I just recently received my upgraded equipment and to have it removed, I will have to pay $175, then $15 monthly to the term of the contract (2 years). If you are considering an internet service, I do not recommend this one.

For the last several weeks, I have not been able to sign into my Wild Blue email account or even the front sign in the page for that matter. It tries and a redirecting message appears on the screen with a fan-type image indicating that it is trying! After several attempts, sometimes it will work, but a total hassle! I'm sure that if I even bother calling customer service (which I have), they are of no help. The last time I called, the guy said I probably need to upgrade! There is no way I'm going to get into another contract with WB for two more years! I'm considering Hughes but most likely the same issues, same contract and same lousy customer service. I'm sure they all outsource! $80 a month and it is terrible. Buyer beware!

On September 10, 2012, I received another notice via email that I owe a balance of $98.00. I called again and I was told that Wild Blue's Corporate Headquarters did not approve my disconnection on the 7th because they said I didn't call until the 11th of July to disconnect, which is not true. They say I still owe the full amount and if I didn't pay, they would turn over to collections. I will not pay for something I didn't use, and did everything I was supposed to do to cancel the service.

When I tried to use the internet after being away for a month, it didn’t work. I called support and they said it was a problem with their modem or the dish itself. Then they told me it would cost me $95 for them to come out to fix their hardware. I told them that’s outrageous, it’s their equipment. I cancelled with 15 months left on a 2-year contract. Now they want $17.50 a month for each month left on the contract and they want it all upfront. I am retired and on fixed income and they won’t even work with me. They said if not paid in 90 days, it will go to collection. Plus, I had to get on the roof to remove part from the dish and send it back. They sent an email telling me a return kit is being sent to me with a return discounted label and my account would be charged $15.

When I took the box to UPS, the clerk said it would have cost only $17 to return it anyway. Wow, a whole $2 discount; real big of them. When I got my final bill, they charged me the $17 anyway. Dish/WildBlue lied to me time and again, and when I call them I get no help at all. Even when I called support, the only thing the tech kept saying was "I'm here to help." What a joke WildBlue is. They lie and over charge.

The kicker is that I have only had it 3 days. There is no time to decide whether or not this system is right for me. Now, it has been down for 2 of the 3 days and they are coming to look at it. Yeah right! Even if the problem is with WildBlue, they will only waive the early termination fee. They won’t reimburse any of the $300+ I have already paid. Now for two years, I will be paying more and won’t even have a land line. Plus, I will have to foot the bill to return the equipment should I decide to cut my losses. I am not usually hoodwinked so easily, and cannot believe I am not sucked in to this.

On June 16, 2012, at about 12:31 pm, we called the technical support and worked with them following instructions to write prompts on our computer. We even installed a new browser. But seeing that nothing worked, we requested a technician visit to work directly on our modem. The service call was scheduled for June 18, 2012. However, no technician came. We called customer service and another service call was scheduled for June 20, 2012. Again, we waited in vain. We called customer service to complain and to schedule another technician visit and we were offered a month for free as a compliment (ticket # **) and the technician visit was scheduled for June 25, 2012. On June 25, 2012, the technician did not come. He came the next day but he could not solve the problem because he had no idea how to do it. Besides that, he did not bring a new modem to check if the problem had to do with that as we requested on June 16, 2012. This technician talked to his boss and he suggested we upgraded our Gold package to Exceed or another higher package in order for the problem to be solved.

On June 27, 2012, at about 10:49 am, we called technical support to request another service call. It was scheduled for Friday, June 29, 2012 in the morning (service # **). We also asked on how to upgrade to Platinum package just to make a test, and if it did not work to go back to the Gold package, just as the technician who came on June 25, 2012, suggested. We made it very clear it was only a test and the lady at the technical support assured we could go back to our Gold package the very same day (ticket/interaction # **). However, when we called back at about 3:29 pm the same day to downgrade Platinum to Gold, because this did not work either. We were told we could not get back to our previous plan because this Gold package did not exist anymore. A person named Tania who was talking with the CEO office, offered a discount of $25 for a year for the inconvenience (ticket # **) and because nobody warned us the Gold Package did not exist anymore.

On June 29, 2012, at 10:48 am, seeing the technician did not come or at least call, we contacted customer service and a person called Ivan said the computer showed the service was complete when nobody came to our place. At about 12:00 pm, we called again and talked to a supervisor named Karen (badge # **) to complain about the technician's failure to come. Since she could not resolve the problem, she offered another month for free (a $119.95, interaction # **) and another appointment for a technician to come on July 3, 2012 in the morning (service call order # **). She also suggested me (Elsa **) to go to the emergency room when I mentioned how bad I was feeling, 9-month pregnant, having to deal with this problem that was jeopardizing our job and being handled inefficiently by Wild Blue. On July 3, 2012, the technician who was supposed to come, a person named Jorge or George, contacted us to let us know he was not coming because there was a problem with the usage and that the corporate office was calling us that day to give us a resolution to the problem. Unfortunately, to-date nobody called us.

On July 12, 2012, at about 5:20 pm (after I, Elsa **, came back from the hospital), we called again the technical support to inquire what happened with the resolution we were waiting for from the corporate office. A person called Tara evaluated the problem and agreed with us that there had to be an internal problem in the modem. She sent all the details of the problem (the blocked site) to the high technical support people for an internal set up on the system (reference # **) and when we requested this problem to be solved as soon as possible, she said that the quickest it could be solved would be three business days. On July 19, 2012, seeing that the problem persisted, we called again the technical support. We talked to Ms. Jony, interaction # **, and she said she would submit the request again but that the resolution to the problem could take a couple of weeks. Apart from contacting Wild Blue/Viosat by telephone, we also chatted (6/20/2012) and sent emails (6/27/2012) in an attempt to find a solution to this problem. Unfortunately, nothing seems to work.

This company's lack of seriousness and reliability has gone too far. As you can see, the problem that started more than two months ago has not been solved yet, in spite of the many attempts we had made to collaborate in the solving of this matter: calling and following all the procedures customer service asked us to, allowing a technician to come to our house and check all connections inside and outside, even formatting our computer to make sure there was no problem with our machine. Now we have a service we did not want in the first place, the Platinum Package, when we were fine with the Gold Package. We have lot of usage left; almost all our data monthly allowance (60 GB), because we are prevented from downloading the material we need for work, not to mention the fluctuating downloading and uploading speed and the outages.

This letter is our last attempt to amicably try to resolve this problem with Wild Blue/Viosat before we contact the authorities of the Federal Communications Commission and/or Better Business Bureau to place a formal complaint. We request Wild Blue/Viosat solve our problem immediately by unblocking the site we are being deprived from using (http://**) to be able to download the videos for work, apologize for the disrespectful and irresponsible way this matter has been handled, and compensate us for all the inconveniences, pain and suffering this problem has caused to us and is still causing us since it is jeopardizing our job, apart from the economic losses implied in having to drive 30 miles each time we need to download a video for work and the time we waste in doing that. If you have further questions and/or need additional information, feel free to contact us at **. Thank you.

Once “that” was fixed, I was told I had exceeded my usage limit under the fair access policy. Please note, they system had “Not functioned at all” for 2 months. Today, I spent over an hour and a half with WildBlue Tech support yet again to be told "It will be fixed soon and no, you can't talk to someone who can repair it." These people are flat out crooks. They will take your money, not provide what they are selling you, and then threaten you with large "disconnect fees" for something that does not function.

The speeds they advertise are completely false and the prices are outrageous for the actual services they provide. Their contract is carefully worded such that they are not obligated to provide you any guaranteed speed. In fact, the contract does not even guarantee any obligation to provide you with internet. Yet, there is no way to terminate their services while under contract without paying a fee of $17.50 per month for every month remaining in your contract. This seems outrageous since they are not providing the service they advertised or sold, but this is where their contract is on their side.

This internet service is a disappointment, an advertising scam, and their contract provides the user with no right guarantees. I do not recommend Wild Blue, even when you are a rural customer and it is your only internet option. I thought maybe I was just unlucky with my Wild Blue experience, but I asked my rural neighbors and they all had similar disappointing experiences. This review is for Wild Blue satellite internet systems purchased in fall 2011, not for the more recent Wild Blue Exceed satellite internet.

Then, it became a completely different story. It is extremely temperamental. Even the slightest cloud will turn it off. But, the kicker is that now, it won't work at all. So, I called tech support only to find that I had to hardwire the ethernet cable to my computer and modem, not the router. I was also told that wireless was no longer supported by Wild Blue and to have internet, I had to hardwire it. I find this completely ridiculous, and we are paying for wireless which is pretty expensive. I request that Wild Blue fix the problem and have a system overhaul, and reimburse all those who have being paying extra for a useless and draining service.

Fifteen days rolled by and I called back and asked where my money was. It was not there. They said they were sorry and gave me another ticket number. So, here I sit. Oh, and to make it worse, they were supposed to send me a box to put my treo and router in, and I would be getting my money back. They took another $318.26 out saying they didn't get it. Yes, I know they didn't get it . They didn't send me a box. I even asked where I am to bring it if I were going to give the stuff to them in person.

It's lame. They are not a credible company and I am on disability and taking almost a whole month's pay away from me is the lowest thing they could do. Thanks, Wild Blue. You have no reason to be selling dishes and making money or change what you're doing. People want to use your service but you, the company, make it real hard.

Mark told me my money would be in my bank for sure, that it had been expedited and my money would be there in 3 days. Well, I waited and waited and I finally called back on May 9. I was not able to get Mark and the girl said she had no idea what my ticket was and then she hung up on me. I was not at all rude to her - not even slightly. Enough is enough.

I called my bank and filed proper paperwork to get my money back. I am also going to have a letter sent to them by an attorney for all the time I spent, the minutes used on my cell phone, etc. I would advise anyone who thinks they may use this company not to! If you do use them, use a card that is not connected to your bank account and is prepaid so they cannot keep charging you. They are also telling people there is no limit to their new Exede service and that is a fat lie! They will do anything to get your money, but refuse to release it when it is not theirs.

Three weeks later, Wild Blue withdrew $161.63, putting me into overdraft, for which my bank charged me $62.00. I called this morning and spoke to Melody. She looked up the account and informed me that the tria was not in the box when it was received by them. The modem and power supply, along with the box weighed a maximum of 4 pounds. My box weighed 7.3 pounds according to my receipt. I furnished this information and offered to send a copy of the receipt, but Melody told me that would not do me any good. She said she would put in a ticket to "look" for the tria, but the charge would stand unless it could be located. I am beyond frustrated and have absolutely no avenue of redress to this grievance.

I have a technician coming out again to re-peak and give me another modem to subtract that possibility from the overall equation of ** service before I tell them to choose one of two fingers and spin on it (preferably the middle finger). I've had Hughes Net before and their speeds were absolutely beautiful as promised (as far as satellite goes), but their FAP of 74mbs in a 4-hour period is absolutely ridiculous. I shouldn't have to download a ** manager to use high speed internet. Companies that can do that is absolutely **. It's not fast enough to video game on, so all you can do is download information for business or entertainment needs. Then they penalize you on that when it's part of the service. Any satellite service is not recommended form yours truly. Especially Wild suck as Blue!

I was trying to get an upgraded service for 2 weeks now, and each time I called, I got the corporate story, and no one called me back. I'm so pissed now, and I don't want their service at all. I just want to disconnect today. I do not want to pay past April 12. I don't want to have to keep calling back over and over waiting for corporate to do their ** job.

4 o'clock and still no installer. I called again and was told he "might" be running late but he would be there by 5. 5 o'clock, no installer, no phone call, nothing. I subsequently attempted to contact customer service and after the rep would review the notes on file, he/she would hang up on me. This happened 4 times. On the fifth try, a rep said a supervisor would call me back within 90 minutes. To this day, I have not had any response from Wild Blue despite the "escalated" status. They seem to be able to bill you, but lack the requisite customer service to maintain a sustainable business. This is fraud, plain and simple. Do not enter into an agreement with this fraudulent company.

I have been down this road before with promises too good to be true. I was told that the equipment was mine to keep and that all I had to do was call in and tell them. Talk about a blatant lie. Anyway, I was willing to send in the equipment, because who has an extra $400 lying around? Furthermore, their service is ridiculously expensive, so who would want to give them more of their hard-earned money? So I waited and waited for the postal box to come, so I could send the equipment back.

On March 20, I called to see where it was and was told Wild Blue was experiencing a 20-minute wait to talk to customer service. I hung up because I only have a 20-minute break. On March 21, I called and talked to a woman and asked where my shipping box was. She told me my transaction was not even processed!

Then I asked how long it would take to get it shipped to me and was told seven days. I am moving. I don't have seven days to wait for a shipping box when it should have been there already. I told the woman I was talking to that I wanted overnight delivery because this was not my flub-up and that I am moving and don't have the time to wait, especially when at first I was told the equipment was mine. She told me that was not possible, which I don't understand why, because the post office does it all the time. She hung up on me when I asked for the name of a manager to speak to.

I called back the next day, because I was calling on my break and asked up front to speak to a manager; I didn't want to explain my self ten times. I started to tell the manager my problem, and she cut me off, saying they could send the box to a new address. Isn't moving hard enough without dragging a satellite dish along? I then asked about being reimbursed from the 14th when I called, and they told me I had paid on March 8 and that they don't prorate their services. So I was paid up until April 8, no matter what.

I have not gotten a chance since Friday to call back to see what else they will do. I just hope that enough people read this and decide not to give Wild Blue their business. I don't want anyone else to go through this kind of hassle, not anytime, but especially not when you are already stressed from having to move.

I feel this is a crooked way of doing business. When I was finally able to cancel (after the first month) they told me it would be a $400 fee to do so. I told them I didn't feel I should have to pay an early termination fee because their service did not work for me. They said okay, just send back the equipment and you will be fine. So I sent it back and they still charged me $400. Why should I have to choose between paying for a service that does not work or paying an early termination fee? If the service doesn't work, we should not be charged to cancel the service, it's out of our control. I do not recommend Wild Blue to anyone!

WildBlue, I have called, emailed, snail mailed you for 18 months now. Have I ever heard back from you? No. Do you ever plan on letting me out of my contract? No. I hate you. I hate your service. I am so angry that I am paying for a service that sucks and is unreliable. I think that since your contract says that I am to receive a standard service and you are not delivering that service, you should let me out of the contract. I asked if I didn't pay my bill what would happen and you said you would just take the money from me anyway. Wow! Thanks Wildblue for giving me migraines every month when we talk on the phone. May karma have its day.

Within an hour, I had already figured out that it was too slow to do what the salesman would do. I called them and told them that it was running too slow to do the things the salesman said it would do. I asked them if they had a 24 hour cancellation period with no penalties. The first person said yes, but that I should talk to a tech first. I talked to the tech, and she had me check the speeds from my computer, and said yes, it was running slow (about 400Kbps), and that it might be due to the weather and give it a couple of days. I said that that it would be outside of the 24 hour cancellation period, and she said that there is no such thing. Three days went by, and it was still extremely slow, so I called back.

They did tests, and had me do tests and determined that it was running slowly, and a tech should come to my house to troubleshoot. I called several times between the 1st day and the time a service tech showed (3 weeks later), and was told each time to do speed tests. Every time, I was told that I should be getting faster speeds than that (they said it should run between 700-900Kbps during peak hours). I inquired through phone techs about the length of wire from satellite, through the woods to my house, and was told by one of them that you start losing signals at 100' length. I got out and measured it the next day at 170', and called back to ask about it. I was told that the tech that showed up to my house would determine that. When the tech showed up on the 30th of Jan., it was the same guy who installed it, so he stuck with his story of 150'. I asked a guy who I worked with, who used to install satellite internet for a different rural company, and he said they were told not to install over a 100' from the computer.

The Wild Blue company website boasts about 3 packages they have the fastest (The Pro Package), being able to download at speeds up to 1.5Mbps (I supposedly have the fastest), the cheapest at 512 kbps. Any time that me or my family are home (I guess what they are calling peak hours), we are pulling in less than the cheapest packages speeds. Every time, until the last time, I called them (today 2/6/12), and they told me that being on the package I am on, during peak hours. I should be pulling in between 700 kbps-900 kbps. Anytime after 4:00PM, we are lucky to see speeds of 200-500kbps. Their tech showed up again tonight (2/6/12), and said that there was nothing wrong with the equipment, and that it must just be the peak hours that are slowing my internet down. When I asked him how many other times he has ever been sent to the same house to troubleshoot slow connections, he said this was only the second time.

Why is it that he said that I should pull in speeds of 700-900 Kbps, and their phone techs said the same thing that a month later, they start telling me that 200-500Kbps is as good as I can expect. If told that by a salesperson, I would not have agreed to enter a 2 year agreement. Tonight, when I asked to cancel, because they could not fix my speed issue (probably due to the length of wire they used between satellite and computer). They said that they only promised speeds "up to" 1.5Mbps, which should allow my kid to do the stuff on the internet. The salesman said she (my daughter) could do. When I asked if I should take off from work, or my kid should call off from school to do the things the salesman said it would do. He said that was up to my discretion. He said I could cancel and pay $345 early termination fee, because they were living up to what they said, even though nobody is home, during the hours they could be done. I have computer printouts of computer speeds for about 3 weeks as proof, and have documented calls with names of those I talked to, along with quotes that they made.

Regardless of what they say, they are not living up to their end of the agreement. I am not keeping my kid out of school during hours of minimal use, so she can play YouTube videos and online games .I think I should be reimbursed for the cost of the equipment rental for 2 years. I paid up front (approximately $150), I think I should be released from this 2 year contract with no penalties. I want the money for repairs to the siding on my house (price to be determined by contractor). Finally, I want to be reimbursed for the 1 1/2 days I had to take off from work, for a service tech to show up at my house (which comes up to $324). Some of my terms, of course, are negotiable.

I am left with no option but to cancel service. A package to return equipment was supposed to be here on Monday so I could send it back. I called today because they will charge me $300 for equipment if I don't return in time and requested an address so I could mail it to them myself and she said they don't have an address I can mail it back to them at and that the package would be here today. So we will see. I have 3 different interaction ID's from the latest conversations.

The company and its support staff give vague support answers, and from a customer’s perspective hide the real data connection issues. Has anyone taking these folks to court to have them prove their actual customer connection data monitoring results since it really needs challenging? Also, under the FAP rules there has to be a minimum realistic connection policy which should be enforceable.

My husband rarely uses it because he doesn't have the patience for it to load. Forget trying to watch any kind of video--I can't even watch my granddaughter's band performances as it freezes within seconds of loading--if it even loads. A couple of days ago, we were told that we exceeded our threshold (bandwidth) and as a result, our Internet speed has been decreased (code for basically disconnected).

I sell on eBay part time and had auctions running as both of our cars broke down last week. I post the auctions from my daughter's house, but have had to use my cell phone to answer any questions or check on my auctions. For this headache, I pay over $70 a month. My husband told me to cancel, but they will charge us an early cancellation fee and there is no other service currently available. There is no way we could have exceeded our bandwidth, so basically, they are stealing from us.

They said that we downloaded large files from HBO which is an outright lie. Neither my husband or I have ever even logged onto HBO, let alone downloaded anything. I really hope someone does start a class action lawsuit. What I have been told is they sell too many contracts and the more they sell, the slower your Internet access would be. Some people tell me that they have gone days without being able to log on at all. This is outrageous. We paid less for cable and had lightening speed access and never any problems.

With Wild Blue internet, I cannot use services like Netflix streaming. I can barely even watch 5-minute YouTube videos as they either freeze during loading or it takes 15 minutes to load a 5-minute video. Wild Blue is the worst internet service, I've ever had in my life. It's pathetic that my dial-up internet, 12 years ago, was better than this (and only cost a fraction of the price at that). I am paying for a ridiculous service of disservice. Wild Blue needs to deliver for the services they are being paid for. Denying paid service is and should be a crime!

Since customer service only sees a signature regardless of who signed it, they won't do anything accept send a tech back over to my house to do what should have been done in the first place, but that still doesn't excuse the fact that my signature wasn't signed by me! Hopefully, nobody else will have to experience what I am experiencing right now in the future. I feel I was scammed into a contract very illegally! I hope this person or persons behind this scam get caught! I did report the fraud to an outside source. Who knows if it will be investigated or not?

i have decided that if they cant figure out my situation, and hook me up, then DirecTV, here I come. I challenge someone with Dish to contact me to explain this issue of bad customer service to me. I will admit, the operators were friendly on the most part, and a few were baffled, but the company needs to stand up and give better customer service. There isn't even a person in charge to be transferred to!

No internet service when I pay for their top tier of service. My allowed amount of downloads is 170gb per 30 day rolling period, meaning once I hit 70% of that, it is about two weeks before I can do anything on the service I paid for. Anyone know of a class action lawsuit against them? Because I do plan on filing a suit. I want 30% of everything I have paid them back. Only fair and right. I can only use 70% of what I paid for. Consequence for them is I have a brand new internet service that used 500gb per set 30 day period with another company and of course, I am filing a lawsuit for 30% of my money back.

Twice they tried to talk us through the process but we couldn't get to the agreement because no one knew what password or username had been assigned to us. So, they kept discontinuing our service until we signed the agreement; even though it was not our fault we had not signed it! I finally just got tired of it all and told them to cancel our service. They sent us the box for their equipment and we sent it in. Thank goodness I told my husband to tell the bank not to let anymore drafts to them go through!

With Wild Blue internet, I cannot use services like Netflix streaming. I can barely even watch 5-minute YouTube videos as they either freeze during loading or it takes 15 minutes to load a 5-minute video. Wild Blue is the worst internet service I've ever had in my life. It's pathetic that my dial-up internet, 12 years ago, was better than this (and only cost a fraction of the price at that). I am in a 2-year contract with Wild Blue (it was the only service available when I moved to this rural area) and I am counting down the days until my contract is up.

Today, the Wild Blue rep on the phone tried to get me to "upgrade" to a higher usage package. I laughed! I told her there is no way I'm giving WB one single cent more than I am legally required to at this point, and that I am canceling my account the day my contract is up. It's a horrible service (oh yeah, we also lose internet entirely during storms, sometimes for days at a time). The only thing they have going for them is that they usually have really nice customer service people (not overly helpful, but they are usually nice). My other complaint is that both times, we've had to have Wild Blue send somebody out to the house; first, to install the satellite and then to have our modem replaced because it died. The people they sent to the house were filthy, rude and made my house stink because they smelled so bad.

Two weeks later, WildBlue charged my account $497, and when I called them, they said it's because of the two-year contract which I did not sign. The manager there checked to see if I signed anything and confirmed that I did not sign a contract. Now they are telling me that they are refunding me partial of the amount they charged my account. This is ridiculous, being charged for services I did not get. Don't give your debit or credit card number to them because they will charge whatever they feel they are due.

They promise you a service call and on the day of the service, they will call and make some excuse as to why the service person cannot show up. We are paying for full internet service yet when you reach 70% of your allowed mb they cut you off. Why are we paying for 100% and are only given 70%? I am ready to cancel this service but, of course, they want an arm and a leg to get you out of your contract which they are not honoring. Please do something about this company that is ripping many people off.

We have been given a 72-hour period of "legal notice" in which to respond to this notification, which is an unsatisfactory, unrealistic and possibly illegal period of time to 1.) receive the notification, 2.) consider the ramifications of "Waiving one rights to a trial by jury, to consent to mandatory arbitration, and to participation in a class action lawsuit", and 3.) much less to respond to the notification in written form within a 72-hour time period.

WildBlue has rejected email as an acceptable mode of response to a Legal Notice that they put out via email, themselves bypassing normal legal notification process of using the US Postal Service and allowing a legal standard minimum of 10 days or 30 days notice to respond. For them to say that they would accept a telephone communication with no evidentiary paper trail is a joke, and extremely misleading from a legal standpoint, to anyone choosing that mode of communication with WildBlue regarding their service contract.

That WildBlue wants to significantly alter the consumer's legal rights under a signed contract without proper legal notification, while concurrently augmenting their rights under Section 4.3 Termination by Subscriber, insisting on the right to charge a $15 per month fee for services not being provided by them, is beneath contempt, constitutes blackmail, and an attempt to perpetrate a massive fraud upon its customers. Based upon the extreme number of customer complaints regarding services and fraudulent charges logged on this site, it would not surprise me if WildBlue is anticipating an imminent class action lawsuit and is trying to short-circuit all legal remedies on the part of their customers.

The customer service representatives that I have dealt with have always been helpful and extremely nice. Two years ago, due to the economy, we had a rebound child come home. He exceeded our usage and we were cut back to a slower speed. He was used to DSL and didn't know the rules of using our service. We upgraded to a higher package and our usage was restored. If you want to be treated with kindness and respect, you have to treat people that way. Sorry, so many have issues, but we love our WildBlue and are looking forward to the bigger and faster satellite.

When we returned on 01 Mar 11, the Internet was still not working. I called customer service and was told that we had router problems. I purchased a new router but I was still unable to connect to the Internet. The next time we returned was 10 May 11; still no internet. I called again and spoke to Latawnya who told me that she did not see many complaint calls. It will cost $15 per month for the 21 months remaining (of our 24 month contract), for a lump sum due immediately to cancel service. She said, "I can set you up for a service call and waive the fee, although you are outside the three-month period for a free service call." She set up a tentative call for 10 Jun 11, the first date available.

On 01 Jun 11, I spoke to Jacque and requested a cancellation of the service. She said to me, "I have disconnected service for you. From now on, you will not be able to receive any services. Are you aware of the cancellation policy and fees? As of now, no balance is due and any remaining balance will be added to the last bill." On 05 Jul 11, my credit card was charged a monthly fee of $49.95.

On 27 Jul 11, I spoke to Taminique. Since we were still being billed, I tried to connect. I was able to connect twice for ten minutes each before it froze and the connection vanished. This is not our primary home. Each time we are here, we try six or seven times to connect, with no success. Taminique told me, "We will contact you about a date when one becomes available; we have no dates showing right now. Until then, you just need to wait for us to call. When it is back online, you will be credited with the amount you did not use. The cost for the service call will be $95. Perhaps I can speak to a supervisor and have that waived. We never received a call from Wild Blue."

On 12 Aug 11, I spoke with Mike, who put me on hold for nine minutes as he looked for a supervisor, then told me that all the supervisors were in a meeting and not available. He told me, "I am going to assume because of bad business you wish to have the fees waived. I have disconnected the account and put in a request to have the early termination fees waived. I am required to offer you $100 to keep you as a Wild Blue customer." I told him, "No, thank you."

We were refunded $199.80 on 06 Jul 11. Instead of a refund of $149.85 for services that we never received, we were charged an additional $223.91 for the remaining balance of the contract. Please note that we had also paid an initial setup fee of $183.69. My credit card was again billed a monthly fee of $49.95 on 02 Aug 11. So to recap, we have paid to date: $183.69 setup; $349.65 ($49.95/month, 7 months); $223.91 cancellation fee; and $757.25. That is a total of $757.25 for a service we never received. And we are still being billed monthly, after numerous calls to cancel!

After a week and a half, no box had arrived. I called back and spoke to another gentleman. He placed me on hold 2 times before he said that it was never shipped and he would ship it. Another week and a half later, I get the box. The following Monday, I fill it up, put it in the a ups store, and now, this month, they bill my husband's credit card for $299.00. He called them and they told him that they don't have the tracking number and that they cannot find it anywhere, etc. My husband has limited income and now we will be charged overdrafts, etc. We are unable to pay the bills and we need to fill our cars with gas as well. They refuse to reverse the fees, even though the box was shipped back to them weeks ago.

The tech determined that the modem was bad and replaced it. We were only credited $20 for 16 days of no service when we are paying $56 for 30 days of service. On August 17, 2011, we exceeded the threshold for our plan. The fair access policy says we are allowed to connect at slower speeds but not unable to connect at all. On August 21, 2011, we dropped below the threshold and we were still denied access to the internet. Wildblue is again stating our computer settings are wrong even though we can connect through other wifi hotspots.

I consulted a computer tech for verification and he said there is nothing wrong with our computer settings. Wildblue refused to diagnose THEIR equipment until our threshold drops below 70%, and they have locked us out of our their website so we can't check our threshold any more or check our email accounts. They are completely ignoring their fair access policy as well as denying ALL access regardless of connection location.

We were finally connected almost a month after placing order. I was told we would get 1st month free because of trouble. But then, I was billed for it. When I called to complain, they had "no record" I'd been told that. We have had nothing but problems since. Our speed is super slow. There were drop connections and my husband's PS3 won't connect. The calls and online support have been absolutely no help. The reps told me they were going to do something. But then, they did not do it or even document what they told me. The company should be sanctioned for lying to customers.

Well, the IT department didn't know and said the only way to know was to try it. So I called them back and again asked about the 30-day trial period and they reconfirmed it. The installer came out and again told me that if it didn't work out that I had 30 days to cancel the service and get a full refund. Well, needless to say the service didn't work out and I cancelled the service before the 30 days was up. They are now saying that they don't have a trial period and are trying to charge me $340.00 on top of the $293.00 installation fee. No resolution yet but they want me to pay them over $630.00 for nothing.

Well, after a slight rainstorm, the speed improved a little, from about 50 kbps to 100 kbps. I have still called in and get the same story, "I am sorry." Sure, sorry does not make it go faster.

I went and got the top package which was a joke. I told them that there was only a "Slight" improvement of speed. When I get the 100 kbps, on the top package, they had nothing to say except that I was supposed to be getting faster speed. When i get throttled down, the speed is supposed to be at 100 kbps. But I will get like 10 kbps.

And forget about cancelling the contract for the money they want to charge.

http://www.fcc.go/cgb/complaints_tcpa.html

Get enough people to complain and something might be done. I would love to see a class action lawsuit, so i can get my money back and cancel their service.

It is time to take a stand and force such businesses to give the service the promise. When I called in to talk to a supervisor, I was told the last person I had talked to had written a memo that our high usage was due to web cam utilization. Since I travel for work and am gone alot each week, I do not download movies or music, and neither my daughter nor I own a web cam---it is obvious they are allowed to write anything they want. Bad Business. VERY BAD CUSTOMER SERVICE.

I have asked to talk to a supervisor or someone in-charge and they tell me that they will have someone call me within 24 hours. Well, it has been eight days and still nothing.

So, today I called back. I was totally rude to the lady because I am fed up with the same go around. I asked to speak to a supervisor; she asked me to hold for a couple minutes--I did and I was hung up on.

If I could afford to pay over $300 to drop them, I would in a heartbeat. I hate this service, and hate even more that my hard-earned money is going towards a service that I am so unhappy with.

I will never recommend this company to anyone ever!

On July 1, I checked to make sure they had given a credit to my account, instead I found they had taken $53.15 out of my credit card. I called them again that day and tried to discuss the matter with Ricky, he had no idea what was going on with my account and could not offer any solution. I asked to talk to a supervisor. He put me on hold for 20+ minutes and no one picked up the phone. I called Wild Blue again and this time talked to Shantie. The only advise she could give me was that she would forward my concern to management and they would get back to me within 72 hours.

On July 12 I called them back, as it was well past 72 hours and I had not heard from them, to find out what had happened to my concern with the overcharges. This time I talked to Angel. She put me on hold for a good 10+ minutes and came back to me and said they had denied my claim. I asked for the reason and she said it was because the credit card company had denied one of the charges they put thru in May. I informed her that I had called Wild Blue and put the charge onto another credit card. She agreed and said the charge had gone thru a few days later.

Bottom line is:

WB refuse to send paper account statements so I can review their charges.

You pay for a dead horse. They keep track of your downloads and uploads and then you are cut off after the fair usage quota is met whatever amount that is.I absolutely hated them and even though they are connected to my house and I am having the 56.36 takin out of our account monthly we do not use it and have not for a year.It has been a rip off and lousy service. Dial up is better and dependable. I wish you would close them up. They are terrible and have you by the throat because they can automatically deduct them from your account .

II have written them letters to no avail. They are terrible and I would not recommend them yo any one. My word of mouth is not the only ones We have talked to several in our area who could not wait for their contract to run out so they could be done with them. You cannot find anyone who says I love Wild Blue!!! G. Carol Fenton

How much revenue do they earn through monthly service charges and how much do they earn in regularly charged "service calls?" We "must pay" both monthly service and a regular $90 charge every 3 months to correct their technical problem. This means $300-500 additional cost for the service, which is not stated anywhere in their service notifications.

Had they, instead said, "We'll check out our office and try to fix it in the office, then roll a service tech to fix your problem, but if it turns out a tree fell on the dish, we're going to charge you $90 to fix it," then we would accept that it's the way most TelCo companies work and it's okay. Instead, they said, "Our service will break down and you (must pay extra) to get it repaired. WildBlue is breaking every concept of reliable service and customer support and probably breaking generally-accepted warranty requirements. And, if we wanted to say to them, "We think your service stinks. It is completely unreliable and we want to cancel the service," then they expected us to pay $15 per month for the remaining 21 months. This is a bad service, and even worse customer service. Caveat emptor. Read the very fine print.

If I didn't return these items within 30 days (that includes the 5-7 days waiting on their boxes), they will impose a large fine on me. This company doesn't understand customer service. I will never recommend Wild Blue or Dish Network to anyone. Return postage to mail back equipment will be about $15. I don't feel that I should have to pay postage to ship back their used equipment.

Nothing changes. Poorest customer service I have ever dealt with! After cancelling and finding that WiFi was available in our area, for 2 months they continue to suck that same monthly charge out of our account. Pathetic...

This grief has caused a near divorce in our family, (super slow) not-as-promised service, and the continual theft of money (billing after you cancel with them). I have then had to go to my bank and dispute (2x) to get this reversed. Extremely frustrating, and it is highly agitating to listen to them apologize insincerely then do nothing about it. Do not sign a contract with this service provider, unless you want less-than-satisfactory service and don't mind paying for it. Horrible company!

The service has never gotten better, so I called to cancel thinking maybe I was still in a trial period before the contract. They said the contract was as soon as installation, so I asked how much to cancel? They said 15 bucks per month and I have had it for less than a month, but 15 dollars per month is better than the $80.50 per month my bill was. So I paid the cancellation fee ($345.00) and now I have to send them their equipment back. I highly recommend if you are considering Wildblue please don't, you will be very angry with the speeds and service provided. Complete waste of money! All in all, I wasted about 500.00 dollars and had the service for two weeks.

Luckily, since they never installed, we can get a refund. After reading other complaints, I think maybe we were lucky that they couldn't figure out how to make an appointment.

I called customer service and told what happened. The rep said they would have to charge us for him to come back out. She asked us if it was raining and if we had dark clouds. We said it was raining and cloudy. She said the internet will not work if the weather's bad. I told her they should advertise that it only works on sunny days. She said they would send him back out without a charge. He came back out and when he got here, the first thing he asked was if the clouds were gray or black. I looked at my husband and asked him if we were on candid camera. This could not be for real. I told him I didn't know what color they were, but to jerk the whole thing out. He looked at the equipment, and found it was faulty and said he fixed it. The internet still wouldn't work properly. We called and tried to cancel it since it didn't work. They told us we could not cancel and had to pay for 18 months. I told them there should be a certain amount of time you can cancel without paying for the whole term of the contract. I disconnected it and we had Roadrunner put in. They still made us pay $50 a month for the next 18 months. We should not have been held to a contract when they misled you about the product.

She told me I would have to talk to a manager or supervisor and she would have one call me. No one called. I had already paid about $80 by credit card for installation, parts shipment and one month rent. I stopped my credit card service to prevent Wild Blue from ignoring my needs and continuing to charge my card. I am now getting calls demanding I pay. I am telling Wild Blue I will send back their equipment by UPS or FedEx with a RAR and prepaid box, but I will not pay for poor service.

This last call they said that they would upgrade us for a month for free to a faster service. Free. What a joke. They charged the debit card for this without permission and the speed increase did nothing to change the speed. We have asked many times for them to cancel our service if they are not able to meet the agreement we agreed to. Every time, we just get the runaround and told that they will charge us for two years of service and cancellation fees, no credit for the router they sent or the antenna they put on our existing dish. We also paid up front for two years of equipment rental that also would not be refunded. We would not be cancelling service if it was working the way they promote it to be! We are ready to sue and after reading many other stories online we are not the only ones dealing with the lies.

So, yeah, I signed the contract for 24 months with prepaid modem lease and I will still pay a minimum of $300 to disconnect the service that doesn't even work. How is that? Consumers can't be protected from contracts such as this. The agent I spoke with even had the audacity to say that Wildblue does their contract legally and we are therefore legally bound to adhere to the fees associated with the cancellation whatever happened to paying for what you get or in this case what was expected and not received. Certainly, we didn't get the service that was sold to us at the time yet they walk away with a mint of hard-earned money from consumers who signed the contract.

I called the next day and the guy said that he would find my order number and get me set up with an appointment and would call me right back. There was no call back. I called 4 hours later and he said that he was texting his driver to see if he had a modem on his truck and would let me know. I called Wild Blue to let them know that the sub-contractor that they hired to hook up their service was not getting back to me and asked them what they could do about it. She said nothing that I would just have to wait till they got a modem. So I will wait another week until it is convenient for these businesses to get back to me. If I could get out of their contract, I would in a heartbeat and go back to slow phone dial hook-up with people pc. Beware of Trendsetters and Wild Blue, they are not nice people.

I said okay, but I don't have all the money at this time. Is there a way I can pay in installments? They told me that once they terminate my service, the system automatically takes the fee out and they can't stop that. I then went and read their terms and agreement and found in one section that they have the right to change any of the terms on the policy without your notification. I don't understand how they can alter terms when they want and is in their best interest but won't change or alter it. When you ask, they just tell you they have no way of doing that. I would not recommend this service to anyone. It is very misleading and very poor customer service.

She said she had already put in for my refund and should get it anyway. That once I got my bank statement showing these extra fees, I just need to circle them and then to fax it to the number she gave me along with my ticket number and I would be refunded that also. I waited on the refund. When the billing day came, there was a charge to my account for $264-plus.

I immediately called Wild Blue and after being transferred numerous times, I was told that my original contract was indeed fulfilled but that when I changed my service to a lower costing plan earlier this year, a new contract was formed and the billing computer saw my service cancellation as an early termination of the contract; thus, they charged another month plus a $200 fee for early termination.

I was told by her that I would get my refund this was the 28th of September 2010. On October 18th, I still had no refund.

So I called and spoke to Rhonda. I was told that the refund request hadn't been turned in until after the 3rd of October and it should hit my bank no later than the 21st. On the 21st, still no refund. So I called, more stressed out than ever. I was told that they were waiting for the customer to fax the bank statement with late charges before I could be paid. I explained to her what was said to the original person, Charmaine, and she assured me that she was taking care of the problem at that moment and that my refund would be in my account on the 29th of October 2010 and would be $294+. Today is October 29th, 2010 and still no deposit.

When I called Charmaine on the 13th of September, she told me that I owned the equipment and could do with it as I pleased but that no one else could use it because it was registered to me. So I am stuck with a useless modem, dish wiring and I have a pole in the way in my yard. I was told at the time of my original purchase that there were two methods of doing it: pay for the equipment and get service at a lower monthly charge or lease it and pay higher. I had to lease it and have been paying the higher amount all these years when according to them now I own the equipment. I am due my refund, the original $30 that was quoted to me on September 13th and the difference in the monthly amount between the purchased equipment rate and the leased plan. It didn't say it was a lease purchase plan, just a lease plan.

I warn you to stay away from Wild Blue. Tell all your friends and families and tell them to pass this information along to anyone even thinking about satellite internet. If you can get cell phone service, you can get faster internet service cheaper and with a company that is better to deal with. Wild Blue has a way of getting their operating capital from their ex-customers’ accounts. I wonder if I will ever get my money back. I am really stressed out over this and I’m a nervous wreck.

I went ahead and borrowed the money to make my car payment so I wouldn't be behind on it. But the amount that will cause me juggling of payments and the stress of not knowing what to do or if I will ever get my money back is really hurting me. I haven't been able to go to town to exercise as often as I need to because of no funds for gas. I stress: stay away from Wild Blue. If what they are doing with the fee for the channelization of an illegal contract is legal, it is definitely unethical; if that is, then so is the entire company.

This has been a total charge of $347.80 to become a WildBlue customer (new contract, I was a customer through Dish for 3 years prior). Unnecessary upgraded equipment for the original $99.95 and routed by phone check is how they gained account access. WildBlue admits unauthorized charges of a second $99.95 and will return $88.00, but first, I have to unlock my bank account to receive this refund and in order to view a contract I never saw, never emailed and never signed. I must pay another $69.95 for service that has been terminated 9 days early according to the bank draft date of August 20, 2010.

So, my credit card gets charged over $300.00 for a modem I don’t have! I have to call them again and they give me 3 months free service. Now, 3 months later, my service is suspended. I called them and they have my incorrect credit card. They have the correct credit card, mind you, to charge on the other account! They also tell me I now have a 3rd account! I had to leave work early one day to be home before 4 pm to call them while I'm in front of my home computer. I have never had such poor service and lack of professionalism in my life! I have told them to cancel my entire account, but they said I would be liable for all fees relating to my 2-year contract! I find that amazing since they are the ones who tore my contract to pieces with their business practices!

Again they would call my cell phone the next day and let me know a new date and time. Again no call. I called back and was told the order had not been put in for a higher priority. This continued almost daily until September 19 when I was told by a lady that the order had been sent to the wrong department and not given a higher priority, well at that point it didn’t matter as the original date was September 22. She told me I would receive a whole month’s credit for the loss of service. I had already been told that there would not be their $90+ dollar service call on the rented equipment that belongs to them as long as it was an equipment issue. For the record they normally would charge you even if you rent their equipment and it is an equipment issue. So the repair guy finally shows up, of course I was given a 8 to 12 time frame, so had to take a morning off work.

He finally decided to make it at 1:15. In the end the problem was from the original installer, he had not used the correct connectors on the cables outside and the weather had caused them issues over time. So he got it fixed and all was good, until October 1st when I had $59.95 taken out of my account. I called wild blue and was told I did get a credit, for one month and half the service call. I asked for a supervisor and got a very, very, very rude lady. She informed me that since no one had noted the account I was going to get a full credit then I would not receive it. I asked her why I should pay to repair their equipment that I rent and especially when it was due to their installation person installing it wrong. I was told I should not have waited so long after installation to tell them it was wrong.

I asked this not so nice or bright lady how I was supposed to know it was wrong until the service messed up and since it was due to weather deteriorating it over time how would I know until I had issues? She not so nicely told me that was my problem and that there would be no more credit, and she would note the account that no one was to give me credit. I told her I would cancel and she informed me fine but they will bill me $15 a month for six months which is the remainder of my contract. They make you sign a two year contract with them.

I asked her why she was being so hateful from the time she got on the phone. She denied it and told me that again no more credit so deal with it. I asked to talk to someone above her and she said she was it! I will be canceling my service as soon as I get Hughes Net out to install. I will have my bank stop their payment and they will not get their $15.00 a month for six months. I have no issues with their internet service but their customer service is unreliable and awful. Most are nice but do not do their job and are a pain to deal with. I would NOT recommend anyone sign up for this service. If you do go ahead and buy the equipment because you will pay to repair it no matter what happens with it. I have never dealt with more crud from customer service before with any company!

Now again, I received a notice saying that I have exceeded the bandwidth. I hadn't and this time I complained, received a note saying that they made a mistake and not to worry about it. The following week, I received another note saying that since I had exceeded the bandwidth, they had cut my speed again. Since they had never increased the speed after cutting it the first time, I have a hard time seeing what they have done now. Can speeds become negative? Anyway, stay away from these people. They are crooks, liars and customer abusers and from this point, I will spread the word to all. These are not the people you want to entrust anything to. By the way, "if" you can get through to their support, "if" you can understand them, they will probably tell you to not hold the phone as close to your nose and then hang up on you like they did with my wife. Like I said, rude customer abusers.

About a month later we were again cut off, and this time we were suckered into upgrading to "better"service. We now pay $69/month and our service speed is down to slower-than-dial-up speed. I called again and complained about the situation of having their best service, and I couldn't use the internet. They told me it was my fault for using the internet too much. We now have to wait day-by-day to see if our threshold falls below the allowed limit, so we can get a higher speed again.

I asked about getting out of our contract (2 year contract). I was told it would be $15 for each month remaining on my contract, and since I've upgraded two weeks ago, I essentially had a new two-year obligation. So $360 to opt out. Wild Blue uses nefarious business practices, and provides a sorry service. They also use false advertising. Everybody who uses, or has had a problem with Wild Blue, should band together and file a class action suit against this rip-off company.

The emotional stress of having to deal with this company is extreme, coupled with the frustration of poor-to-non-existent service, slower than dial-up service, and rude, uncaring technical service personnel. There ought to be a law against it.

Both persons I spoke with told me the exact same story. I had problems with the service being extremely slow, and called less than 12 hours after install. I also have a billing problem. I was told that I could pay up front for an equipment fee, instead of paying $5.95 per month. I was told that I could decide at the time of installation, and the sales person never confirmed with me, if I wanted to pay up front or monthly.

Prior to install, I told the installer I wanted to pay the fee up front. He said that all I needed to do was call and let them know. When I called I was told that once I was activated that, they could/would not change it. I feel that I was lied to and that Wild Blue misrepresented their capabilities. I suspect they knew when they were installing the dish, that the signal was marginal at best.

I suffer from anxiety and stress. As you can imagine the possibility of losing my only income due to no internet service is very upsetting. They were able to install my service in two days, but it is going to take a week for them to come out, and "reset the signal and tweak" it. I must find a provider that can actually provide a signal. I am now locked into a two year contract, when their service does not work. I will have to travel to a wi-fi location in order to access the internet, and keep my job. I can not afford to do that on a regular basis. Nor can I conduct a live classroom session from a public place, such as McDonald's.

The agent said that it’s not their service so I asked to speak to a supervisor and they didn't answer. So I left a message and my call has never been returned. I have had numerous problems with the Wild Blue Service and I would not recommend Dish Network or Wild Blue service to anyone else. I have seen the commercials and Dish Network claims to have the highest customer service satisfaction! I just would like to let others know how horrible their customer service actually is and how rude that can be to customers.

The sales department was very nice, appeared to be knowledgeable and ensured me that their "middle" plan would accommodate all of my needs. When I first called Wild Blue, I explained to them about my 1 month temporary living, my need to run home and 2 work computers with VPN out of my home. He insured me that everything would be fine, no problem, and if I needed faster speed, I could upgrade to their small business highest speed. They did inform me that they have service in Wisconsin and I thought that maybe everything would go fine. I set up an install date, asked my mother to meet with the installers to have equipment set up.

They where 3 hours late. When they finally showed up, the installer explained to my mother that they could not install the equipment as I did not have my computer there, which I explained to the sales person that I was having my mother there. The sales department never mentioned to me that I needed my computer there to set up equipment, sorry I am not a computer geek. So we rescheduled for another time. I took over my PC and let my daughter be there to have service installed. I was told I needed a router, which I purchased.

The installer refused to touch the router, no problem, and according to my daughter everything was working fine on my home computer. Friday, moving day comes and all my belongings are now on the truck to Wisconsin. I move into my mother's lake house, set up the router with no problems, hooked up my 2 work computers (1 desktop, 1 laptop) have no service, local only, so I began to call.

I made a series of 3 calls between Saturday and Sunday and customer service advise me that we only had the base package. I explained to her that I had ordered the "middle" package and she said, "no problem, I can switch you it will take 30 minutes." I waited the 30 minutes and for about 1 hour, the service worked decent on my home PC. I attempted to set up my work PC, no service through the router. So I tried to see if not using the router would make a difference, it did. I could now get on the internet. Sunday, no service. I called again and was advised that I would need to upgrade to the small business plan, I agreed.

We were able to run 1 computer at a time on Sunday and Monday I made the 70 mile drive into the office to work. I received a call from my husband in a panic because he had no internet service. I called again and was told I need to download the "get optimized" off their site. After about 2 hours on the phone, I finally had him able to read emails from work. He was unable to open documents, join live meeting, update spread sheets and basically other than being able to read email, could not work at all. I get home, install "get optimized" and the home computer worked good for about 30 minutes. I tried to watch a TV show off the internet and about every 2 minutes it had to reload. I grew frustrated and gave up.

My husband is furious as we are taking turns driving into the office each day. He calls customer service and talked with Maggie in the business sales department. She is the one that told us that their system is not compatible with VPN. First I heard of this and that was my opening line when I did my initial order. He explained about running multiple computers off the same line and she advised us that their service does not always allow multiple computers based on the signal you receive. Since I had no other choice but to continue with the service until we moved, we where ready to say good bye to Wild Blue.

I called June 8th to terminate service on June 11th. I was advised they could not do a future termination. Asked about the equipment and do I need to send it back and was advised they would take care of all that. June 11th 2010, I called Wild Blue to cancel service. I went through the discussion about early termination etc. and I agreed. I got in the car and moved to Wisconsin. My first day back to work was June 21, 2010. Based on my previous issues with Wild Blue, I contacted them again to verify my disconnect and to inquire about my ticket. I had previously requested a ticket to opened so that I could speak to someone from the corporate office regarding the sales call, service I received and their customer service.

When I was told that they had no record of my call on June 11th, I said why not and they had no answer for me. I explained about terminating service again and was told they could not retro term any service. I asked to speak to a supervisor and was transferred. I explained my entire story to her, told her I wanted service canceled and she again to me she could not retro back to June 11th that she could only terminate my service on June 21st. I was upset, asked why there was no record of my call, why was service still on and what happened to my ticket from corporate to call me. She went through the same thing with me about canceling the order, they would come and pick up the equipment etc. and gave me the disclaimer about terminating service. I agreed as I wanted the service gone.

See by terminating my service on the 21st instead of the 11th, they where able to charge me another month of service plus the 22 months of cancellation charges. I was not happy but agreed to do anything to get rid of this service. I asked about my ticket to corporate as I had not been contacted by them. She did look into the ticket and told me that is was closed, there was nothing corporate could do. I asked why was I not notified and she told me that when I had not received a call back in 48 hours I should have called them to inquire. So after 2 hours on the phone on June 21st with Wild Blue. I thought my troubles were gone. I asked them not to bill my credit card for the termination fees to send me a bill and gave them my new address.

I have now been charged for 2 months of service. When I called on Aug 16th as my credit card was charged again, I was told my service was never canceled. They gave me the entire bit about how they could not retro term my service, I asked for a supervisor, then another, then another and demanded to speak to someone who could help me. They told me there was no one who could help me. He went through the entire pitch about cancellation and that he would be sending me a UPS box to mail back the equipment.

I'm in Wisconsin. I thought they had already picked up this equipment. He tells me about the $300 fee if I don't send it back, they can't credit me from my past 2 months (my husband paid my credit card bill for July without looking at the statement). When I asked this supervisor about my call on June 21st to confirm cancellation the only notes in my file where that I called about my sales call and the ticket. A 2 hour call with a supervisor and he had 2 lines of conversation. After my call on June 21st, I did send a letter to the corporate office explaining in greater detail than I did here about my experience with their company. I have not had a response. Please, please do not use Wild Blue.

The salesman assured me that I had enough broadband service to do "the normal amount of downloads that the average person would do, as long as I was not operating at a level that a business would operate." I had the service installed and was happy for about a week, after which my serviced slowed to essentially a halt. 30 minutes or more to pull up the Google web page. I called wild blue to investigate the problem, and was told that I was over the 100% point of my available download limit. I explained that I did not do any downloading other than normal surfing of the web and automatic updates on my computer. They pulled up my history and said that streaming video had taken up all of my allotted broadband. When speaking with the salesman initially, I explained that I did use Skype and do some teleconferencing with friends. This is when I was told that as long as it was not "commercial usage as in a business" that it would not matter.

Now I have no problem saying that this just does not work for me and go back to dial up, which is a little slow, but not 30 minutes per page slow! But I'm told that I'm now locked into a 2 year contract and am obligated to pay for 2 years of service that is not usable. I e-mailed California Consumer Protection to see what the grace period for internet service is, since I've only had the service for 2 weeks. But they told me there was no grace period. In my naivety, I thought there was a grace period for any service or product, but was informed that there are essentially, "no consumer advocacy laws that apply to the internet". So apparently, I'm just SOL and stuck with a service that is unusable. I feel at least obligated to warn others, and thus this message. Thanks for the space.

I am taking college courses online and many times I was kicked off. I had to drive into town to the library for my tests and studies. Why pay this much if you can't use it? I live in a rural area and satellite or dial up is my only option. They know this and therefore, they are wrong in their treatment of their customers. I am checking into another satellite company now. I would not use Wild Blue if I were you.

When I called to resolve the problem, I get a different story from each person. So I tried to talk to a supervisor (Ricki) and he cannot tell me why they continue to take money out of my account unauthorized if I have all this credit! WildBlue cannot send me a paper bill because they are supposedly a green paperless company. That is really just an excuse to have direct access to your bank account. They have never honored what they promise, but instead shifted the blame. Warning to all: stay away from WildBlue service. I am never going to recover my money. They lie!

I agreed to that. I was told that the installer would call prior to the date he was coming and I could discuss getting the satellite piece. No one called, and the day prior to the installation I called and was told not to worry, that they didn't need any of the old equipment and that to warranty the equipment for 2 years it would all have to be new, and it was being sent with the installer. I asked if they didn't want their equipment back, they said no, because they couldn't warranty it.

So the installer came out and put in the system, and again I asked him if he needed to get the equipment, and he said not, it wasn't needed. The next month, I got billed for service at both addresses. When I called Wild Blue they said my order hadn't been done correctly and they would fix it, but it might take awhile to get my money back, even though they can take it immediately, apparently it takes a few weeks before they can put it back.

I did receive my money back about a week and a half later, only to be billed 2 more times. I called each time and was told that it had not been done correctly and was being escalated, and would be taken care of. Finally, they stopped service at the old address then they took $272.75 from my account because of "early termination". What?? Didn't I extend my service? I called again and spoke to a customer rep, who insisted that I owed the money and finally asked to speak to a supervisor and after a wait of approximately 315 minutes a supervisor came on the phone, did not listen to my story, but said "I know the story, the rep is right, you owe the money. You need to check your contract, and send us back the equipment".

I tried to explain that I had not terminated early, but he said that he trains the reps himself, they don't say things like "we don't need the equipment" and you need to be responsible". He repeated 3 times that they needed the modem and cable back. "And we sent you boxes to return our equipment and you didn't". I was very angry by this time and told him that I never received any boxes or requests for return of equipment. He essentially called me a liar.

I went back to my previous landlord and obtained the modem and cable that was still at the office. I then called back to a service rep, who was actually very helpful, but he stated that I also needed to get the piece off the satellite dish. He also stated that any boxes sent for return of equipment would have been mailed to my office. I asked him to look back at my file. I had specifically stated that I received no mail service at my office and UPS did not deliver there and any mail needed to come to my home address (which the first box of equipment was sent to).

So now I have to hire someone to get the piece of equipment that apparently the installer should have gotten and placed on my new dish so I would have continued service, and not early termination. Then I have to fight to get my money back. The insanity just doesn't end! I am having to dispute this amount, because I am a very small business and it will take approximately 1/4 of the total in my account. I was never contacted by email or by phone or even told in the 5 phone calls that I made that I was looking at early termination or return of equipment.

I was never told I would have to monitor my downloads or I would have to decide whether to go sleep deprived or fail my college classes because I had to stay up all hours of the night hoping to obtain some sort of service so that I would be able to handle my obligations through my college classes. I ended up going to visit my local library and using their services out of pure desperation to ensure that my class work was taken care of when I was paying out $86.33 a month for a service that was constantly being limited.

I cancelled my services and the customer service agent failed to document that fact. I am a widow with 3 children; I am trying to do the best that I can to support my children and further my education. I recently am reentering the work force and went to fill up my vehicle with gas to ensure I would have sufficient gas to travel back and forth to work. I was informed that the balance on my card was insufficient. I called the number on my card and found out that against my wishes a payment had been taken out of my funds for a service I had already cancelled.

When I contacted Wild Blue to dispute this I was told that they have every right to take funds out of my account, even though every payment that was ever made was a one time payment and I specifically stated that I did not want any more directly taken out because my card is a government funded institution card and the dates vary when money will be deposited. The company was poor at providing service, useless when I needed to be online and when I decided to terminate my services did not ensure that was taken care of and fraudulently removed funds from my account.

The advice I am giving anyone in the Information Technology world where I am exposed to through my college experience is if you have an opportunity to deal with Wild Blue Satellite Internet Services, run the other way, do not walk. They are not a company of honor; they do not care about their consumers and have a lack of values.

WildBlue business practices are unethical and I will cancel this service when my 2-year contract is up and I warn everyone, Don't use WildBlue. Something has to be done with this company! I guess they figured that they are safe in providing everyone with the same crappy service, but their lies will catch up to them! My business had suffered. I have to drive up town to get my Verizon to get a signal so I can just upload and download business files - mainly PDF, Excel and Word documents because WildBlue is so crappy every time I try to use it and can't get my work done.

After a week of total frustration and many calls to Wildblue and Netflix,I want to cancel my agreement, The woman I talked to in the cancellation department told be to call back in a week to find out if they had accepted my complaint as ligament. She seemed to think the complaint did indeed indicate that the salesman misrepresented what satellite internet was capable of get my money. She gave me a ticket number and told me to call back in two days.

I called back and was told by a supervisor (after requesting one) that no, I would only have to pay 50% of the early termination fee. So if I terminate, I am out the $99 to install the equipment and $150 in early termination fee, plus the frustration of this first months bad service. Unbelievable. I was also told that the rain would not affect reception, only piled up snow. This has also proven to not be true. Wildblue is not an ethical company, does not stand behind their product or service, and should be boycotted. Spread the word!

Our phone company/Internet provider has a web site in which you can monitor the usage, but we never felt the need to check it. For various reasons, I was becoming more fed up with satellite Internet. One was reliability. If it was raining four states away, we'd lose connection. If it was raining on our property, we'd lose connection. If it was windy on our property, and it's almost always windy, we'd lose connection. We also have DISH Network's satellite dish next to our Wildblue. Yep, we're a two dish family. We have less trouble with DISH's reception than Wildblue, and they are right next to each other. A large tree is also causing havoc for both dishes' Southern exposure.

Anyway, until our daughter and myself discovered Facebook last year, we didn't have too much problem with usage or going over our FAP. About a year ago, we started noticing decreased connectivity, and slowness. Yes, we were playing FaceBook games a lot, and occasionally would watch a two or three minute video, but it wasn't as if we were streaming videos all day long. Due to slowness, many times we would spend hours on FarmTown because it would be so slow and take forever to load or do anything.

One time, I finally decided to call tech support to find out if there were problems with our connection. I was told that it was slow because we went over our FAP a couple of time over the past couple of months. So, last July we reluctantly upgraded to the next highest package, and are now paying $69 a month. We didn't notice any increase in speed by doing so, only an increase in cost. We've also since cut back some on our game playing, and constantly monitor our usage.

Even with the cut back in game playing we have on several occasions been in the yellow, which is over 80%. When this happens, we cut back even more. I realize that with my daughter being home during the day for the summer and over Christmas vacation our usage would go up, but it's really getting ridiculous. It was a real struggle to get back into the green after being in the yellow December 2009 through March 2010 and that was with the middle package. We finally got back into the green in March and have stayed in the green by watching and limiting our usage. We are using the Facebook games less now than we ever did and for some reason, at the end of June jumped back up to the yellow. What is really weird is that just about one month ago, June 10 - 14, we went on vacation and unplugged everything including our Internet satellite. In other words, there was no usage from us. During this time, it dropped only from 68% to 62%. That was with no usage.

What's even more strange is that on June 30th, we jumped up to the yellow again up to 82%. Since usage is also based on a 30 day rolling usage too, 30 days ago, we were not only in the green but also on vacation. As of today, July 12 we are at the highest we have been since March, 88%. Why could this be? We aren't doing anything extra and in fact are doing games and videos less than ever. Funny thing about it all though is toward the end of June, just about the same time we jumped back into the yellow, a neighbor 1/2 mile away called me to tell me that she just got DSL, and she gave me the number to call our phone company to inquire about getting it too. She was told that even though we are 1/2 mile further away than she is, we should be able to get it.

I've been calling our phone company several times about switching over to DSL. Since we've had Wildblue since 2006, we own our equipment. So, basically that will go to waste, but it's worth it if we can get DSL. Well, today I called a third time and had the local guy call me back about coming out. They are offering a bundle with the DSL and land-line phone and 60 minutes free long-distance for less than what we are paying for the stupid Wildblue. When the guy called me back, he more or less said that he couldn't guarantee that we'll be able to get DSL, but that he's fairly sure we will. He just said he'd have to come out and hook it up and see. He also acted disgusted that our neighbor was telling everyone around her about the DSL. He thought he should be the one telling us. If that was the case, we'd still not know about it.

Total baloney. And you have "no proof" that you sent "all" of the equipment unless you video recorded your entire packaging in front of the UPS employee. Even then, you will "never" get your money back and you lose it out of your bank account when you least expect it. I had a feeling they would try something and thought to cancel my credit card, but I disregarded it as I was following their rules by paying the cancellation fee and returning the equipment.

I called and was told that they received my equipment. So I didn’t cancel the card. And what do you know, I was billed a month later for $160.00 for a missing TRIA that I "returned," which they claim was not received by the warehouse. Tip: cancel the credit card you ordered service with immediately before you cancel service with them. I'm positive that they will still bill you under this latest scam, but at least that way they cannot forcibly take money out of your account when you least expect them to. Absolutely, do not trust this company. This caused a loss of $160.00 for the equipment I returned. Plus, like the others, I paid at lead $450.00 to the installer.

When I explained that this was due to my having to leave my computer on on night and all day finish downloading, they explained it was probably due to the number of people using the internet. When asked why I wasn't getting my minimum download speed, they transferred me to tech support. Technical support found out that my modem needed to be "reset". After this, the download speed improved considerably. Then it went back to almost nothing. I called again. They suggested I upgrade my plan, so I did. Now I pay $79.99 a month and it is the same poor download speed. Once again, I received a notice that I was reaching my band width threshold limit. They are definitely dishonest. I have never gotten the guaranteed minimal speed for the money I have paid. Fortunately, my contract expires in two months.

One month later we noticed in my wife's e-mail that we had more overdraft charges. Wild Blue had accessed our account without our permission, and withdrew a payment of $49.17. I contacted Wild Blue and asked how come they were taking money out of my account without my permission. Their reply was that for their service, there had to be a card on file or that would break the contract. We didn't sign a contract. More or less what they told us was we did it because we can. So my wife and I visited our bank, who agreed that what Wild Blue was doing was fraud. They canceled my card and issued me another one. The bank then made Wild Blue pay our overdraft fees. My wife then would either make a one time payment with a Visa gift card or her card. Then after almost a year of service, here comes more overdraft charges to our account again. Then my wife called and demanded to know why they accessed her card. She got the reply that there had to be a card on the account. When she asked what would happen to them if it had been a friend’s card. Their response was they would be wrong, but because she was my wife, that was different. So she called the bank’s 1-800 number and they started a fraud investigation. The bank called Wild Blue with my wife on the phone. Their response with the fraud investigator on the phone was the same, and when my wife said they had permission for a one-time payment and nothing else.

The agent’s reply was the same about needing a card because of the contract. My wife replied no contract was signed and if it had been somebody else's card, the illegally accessed that they accessed, they would be in big trouble. The agent hung up on them. The fraud investigator started to refund overdraft charges and the Wild Blue payment. When they got another Wild Blue agent on the phone and went through everything again, the fraud investigator said it would be in all's best interest if they reversed the payment or he would start the legal process. They issued a reversed payment. My wife is now waiting for another card because of suspicious activity on our account that is the amount of our Wild Blue payment.

I recently called again as my speed is less than 1/5th of what it is even supposed to be even with good weather, and I am now informed they will charge me $95 to check my system even if it's their equipment malfunctioning. This goes to show that even if they get you repaired, it's gonna cost to keep it that way, without ever informing subscribers of all the if's and or but's that go with the service. If you terminate your service early, then you are to pay a penalty of 10 to 15 percent of the total amount due left on your 2-year contract. If a supposed contract is involved, I believe it should be left to the provider to provide services as stated you will receive when purchasing the service, not wait till 6 months down the road and tell you it is your responsibility.

If they can't keep up their end of the bargain, and provide me with my 1 meg a second download that I continually pay for on time and upfront, then I shouldn't be held responsible to pay for another year of a useless service that is little more than a glorified dial-up. If a responsible law firm were to look at all the customers being ripped off by this so-called internet service, I believe someone other than WildBlue would be making money for services provided. I am not the only one out there stuck with this problem. Because I choose to live in a rural area, I am forced to take what I can get for internet and have to put up with these law breakers.

A lot of people don't say much because what else have we got (answer not much). Anyone reading this, I hope you've had better luck with WildBlue than I have had in the past year. If you don't have WildBlue then I say to you, please look elsewhere. Even a half rate smaller company will give you better service and services. Please take note, in the end you will regret it. I am unable to keep my Windows updates current and download new programs. I am unable to get drivers and materials for use in repair of other computers. My children can barely do basic homework research because our internet is so shoddy.

Two of the 4 times a tech came to my home, he informed me that Wild Blue had charged me initially for a new dish system, and had actually installed (used) poorly functioning parts, that would not have passed inspection at the warehouse, but were sent out anyway because they were behind in their inventory. I was told that the common individual wouldn't notice because they don't know enough about the system to tell, and that this goes on all the time, which I believe was what caused the feedback through my computer system and destroyed my network section of my motherboard on my machine.

But it cannot be proven because even though I paid for the item, I was not allowed to keep it or they will not have installed the new one. This is done so no one can back up their claim that their equipment is causing hardware problems. But being a computer tech, it wasn't hard for me to find the problem. I was told that the component was to be returned for rework. Well if they are selling new systems complete, why do they need reworked parts selling them for new price?

The installation actually went smoothly. We were happy until about 8 days later when our internet was no longer available. We called and were told that we had exceeded our bandwidth allowance. What?! We were told that we should have had their Fair Access policy explained to us when we signed up. It wasn't. Over the course of two days of driving down the mountain to use our cell phones to call Wild Blue/Direct TV we were hung up on 4 more times. We were told that we could not get out of our contract (after 5 lousy weeks) without paying $485.00 more to them. Or, of course, upgrade to the tune of about $30 more a month. Then we could get maybe 30 minutes a day of internet access.

We ordered dial-up today and this fight is not over with Wild Blue/Direct TV. It has only just begun. We are stuck with an internet provider that will not let us out of a contract after a lousy five weeks. They want to gouge us for $486.00 to get out of the contract. They used deceptive sales practices to convince us that we needed their product. My husband is disabled (physically) and I am only working 20 hours a week. We can't afford to pay for services that we can not even use.

I was required to purchase the dish and sign a two-year contract. Since I need this service only five months of the year, I found this quite pricey, but I had no other choice; dial-up or satellite, that is all that is available here. So, upon the assurance that when the contract had run, I would be able to suspend service for those months I am in another state, I braced myself for paying nearly $2000 (two thousand) for ten or eleven months of service.

The next real problem had to do with the business office. For reasons that escape me, they were completely unable to update my password for some months. Every call (and I averaged one every ten days or so), service or billing, resulted in a long litany of questions and answers. I terminated every call with a request that the password be updated then and there, and was assured it was so; subsequent calls made it clear that I was being misinformed. It got to the point that I would not call even when I needed service because I was so frustrated with their inability to update my password. Finally, due to work on my roof, I had to call; the dish had shifted and needed realigning. This time, over a year later, they finally got the password updated and it still is on file about 18 months later.

When I have service, weather permitting as noted above, it varies between slow and very slow. For example, from about 5:00 pm to 8:00 pm M-F, I don't even bother; download speeds run about 18 kb/s, far slower than dial-up! The same is true on Saturday late mornings and Sunday evenings. I am still debating whether I want to have a phone line installed just for dial-up internet purposes. It is pertinent here to note that the people who speak with you when your service is down are without exception helpful, pleasant, and willing to do whatever they can for you. Since what I most often need when my service is down is a weather report, they unfailingly provide me with same while on the phone with them.

My two-year contract was up some months ago, and I am now preparing for my semi-annual move to another state with my job. I have tried three times to put the WildBlue service on suspension; all three times I have been told something different.

The first time, I was told that I must call back within the billing period in which I wanted the suspension. I waited a full four weeks and did so. This time, I was told that the suspension would go into effect on the selected date.

At this point, I am documenting every call concerning the suspension of service. I have a suspicion that they will be trying to bill me despite my very clear wishes to suspend service; and if so, I will indeed dispute the charges through my credit card company. So, in summary, dial-up speeds at T1 prices, poor, and in the case of the pyramid scheming installer, downright illegal practices.

Wild Blue says that Direct TV has set up and do the install and Direct TV says wild Blue has to set up and do the install? They are both playing the he said she said game and I'm left with no resolution to my install problem. I have had the equipment for 2 weeks now and no one has called me back with any information regarding my installation.

I have called several times but, I still have been left holding the bag. I called again and was told that I would get a call back yesterday. No call. The useless equipment is sitting at my house, I still don't have any answers. I paid for this equipment ($125.95), which is still sitting in the original box, still with no install date and no service and again, no resolution to this problem.

Also, I found out this morning that they have been shut down because of all the complaints. MI Attorney General is asking for an investigation due to so many complaints. So what this means is they are not accepting any new customers, not that they are gonna have a lot now anyway. The word is out about these fly by nights. So I do hope everyone I read about here will be successful about getting their money back as well.

I want my money back. How am I supposed to live, as I live check to check and I am disabled? They took advantage of a disabled person. I gave them $99 to install it, and I was not happy from day one. And when I called to complain, nothing was done. So I have given up and had that installation company take it down! And they dumped them and are refusing to do anymore installations from them due to the complaints. They were getting 20 calls a day sometimes about this lousy service!

So please, if you can help me get my money back, I would be so appreciative as I need it! They had no right to take that money without my say. So this is as sleazy as someone lifting a wallet from an old lady! And I never gave them my back account number. I got their service through Dish, and they gave it to them. How sleazy was that?

So I dumped Dish. I was a customer and a happy one till this happened, and I went elsewhere! So please, someone tell me what I can do? I have no money right now, and my account is overdrawn. My other bills will go unpaid which means I might not have heat or lights because of these sleazebags!

I even contacted the local provider/installer. "If he told you that , then he must have been mistaken." Almost every month I have received a Fair Access message and been slowed down to a turtle speed. My contract is up in May 2010 and I will never even consider Wild Blue as an internet provider. Run as fast as you can if anyone ever mentions Wild Blue. If you don't, you will regret it. Just horrible service is what I can say to sum it up! I guess you get what you pay for but the whole time I was with HughesNet, I never received an overage Fair Access notice. I will be calling HughesNet in a few weeks.

I signed up for the installation for $99.00 and was told at the last minute that I needed a mounting pole for an additional $50.00. Since 12//18/2009, I have been charged, not the 54.00 that appears on the contract, but $125.00 every month, plus an additional $190.02. My checking account bounced, forcing me to pay $70.00 in late fees as a result of these overcharges. Add to that, they have shut down our service twice without notice, costing my brother, Chris ** who is a best-selling author, to lose hundreds of dollars in lost sales and miscommunication with his agent and publishers.

The technician, who installed the hardware, left a 15ft section off the mobile home trailer skirt and lost all of the fastening screws, requiring it to be reattached at expense. He simply left the skirt laying in the dirt when he finished the work. The installation process took more than five hours, with the tech continually trying to get the proper sat signal into the receiver.

On two occasions, we were told by customer support that they were sorry for the overcharges and promised to credit us for two months. They continue to charge double the monthly fee and claim to know nothing about any verbal agreements concerning monthly credit allowances.

The dish has been installed in front of the main entrance to the house, and is pointing directly at the roof eave. No doubt this has slowed the service down to a trickle due to bad reception. Snow or overcast days knocks the signal completely out, where we lose days of service. I am on fixed income, and this has shattered my household financial status, and I will probably never recover from it. We need a class-action suit against this company now! Please email me with how I can participate in this class-action suit against Wild Blue.

Physical distress and emotion strain.

Further, I have the highest priced $86.00 per month service and it is still slow and limited. When I had Cox cable I only paid $59.00 per month and my speeds were a consistent 6 MBS. That is more than 4 times as fast and it was not limited. I need internet for my security cameras and this Wild Blue doesn't let me even view my cameras at 3 frames per second. This service is totally useless to me and I can't get out of the contract. My fellow Americans, please look before you leap into a contract with this inferior company. The consequence of this is that I have to pay $86.00 per month for a useless internet connection. I can't use it for the intended purpose and I can't quit the service without being penalized.

When I called, all I wanted to do was to quit the unreliable, slow, limited internet service and I was told that I would have to pay $165 early termination fee. Please check this out before you sign up for this wild Blue. Further, I have the highest priced $86 per month service and it is still slow and limited. When I had Cox cable, I only paid $59 per month and my speeds were a consistent 6 MBS, that is more than four times as fast and it was not limited.

I need internet for my security cameras and this Wild Blue doesn't let me even view my cameras at 3 frames per second. This service is totally useless to me and I can't get out of the contract . My fellow Americans, please look before you leap into a contract with this inferior company. The consequences of this is that I have to pay $86 per month for a useless internet connection. I can't use it for the intended purpose and I can't quit the service without being penalized.

Read on. This company has a mortal fear of the Better Business Bureau, both local in Colorado and nationally. In August of 2008, they were shut down due to so many complaints. They hurriedly rushed to court and they were reinstated, but on a tier where their complaint level is closely monitored. They are still on that tier which means that the best thing that you can do is file your complaint with the BBB, both nationally and locally in Colorado where WB is based. It is incredibly easy to do so on the BBB's website.

You should see the effect on their tech support people and salespersons when you tell them you're going to complain to the BBB. The BBB can and will hurt them, so please go to BBB and file it. Just to educate you, WildBlue has 2 satellites in the sky while HughesNet has 15. I personally will never go near satellite internet again, but HughesNet is far, far better than WildBlue. In my 50 years, this is the worst company I've ever dealt with. The absolute willful dishonesty is unbelievable. Stay away from this company at all costs.

That's that. Then mid-Dec, the service wasn't working due to some billing issue so I had called and told them again to charged the card and I had asked them why I have to pay so soon and they said it was a prorated bill. So I paid it and I had asked at that time about the free month and they had said that I had to pay a full month first and Jan would be the first month and come to find out today I was charged $61.27. Why? So I had called and she said that I wasn't offered a free month so I told her, "I want this out of my house (Wild Blue). You people are liars and will say anything to get customers." So she said calm down what ever! So she said she will credit my account. Right. Come on, you have to think I'm an ***.

So I said I'll give you (Wild Blue) until the end of this billing cycle for the credit. Oh, by the way, she said that the free month was in Dec and that's why it was only $45 but my credit card was charged over $100. I should have known this was a mistake. Charges on my bank account: 01/15/2010 ATM RCR Payment $61.27; 11/02/2009 ATM RCR Payment $99.95; 12/02/2009 ATM RCR Payment $45.08; 12/16/2009 ATM RCR Payment $61.27.

Most of the time the download speed is less than 50% of the advertised speed, and much less on weekends. The system is properly installed, and is connected to an NEC approved electrode. I have a BSEE, and feel that I will not have any problem proving my case if it should come to this. They have too many people on this service, and have oversold it to the point that it is unusable for me. I am canceling my service and have returned my modem and LNB, and they still want to bill me for 11 months. Wild Blue has sold to Via Sat, Inc. and I think I will have to small claim them to resolve this.

I called Wild Blue and was told the service guy was very busy and he will be out to my resident. Still no one showed up. I called back and was told that he went on his vacation that he called me and gave me a date to come out. I told them no one called me about any vacation. After his vacation finally after all the calls and complaints to Wild Blue, on 9/2/08 the service guy came out and he told me after he installed the pole and hooked up the their modem and moved my direcTV satellite on a pole with out my permission, he said the balance is $150.00 for the pole mount, $150.00 for the wireless router and $100.00 for the pole for the DirecTV.

Now, mind you, I already had DirecTV set up from years ago and had worked fine. He had no permission to move my DirecTV dish on another pole. The wire is laying on the ground underneath my trailer from the wall outside of my office, not happy with that. The total amount he charged me was $432.00. I was furious! I called Wild Blue and asked why am I being charged? I thought this was a free set up? The lady said they have nothing to do with the set up. Ok, so I was charged a total of $632.00 for Wild Blue Satellite. The Internet service was some what good for some time then I started noticing it was slowing up.

Now it's Jan. 5th 2010 and I've called several times to find out why my internet is shut down. Since Nov. 09 I've had Internet 2 weeks and the other times it's been blocked. I've called again and was told I'm downloading too much. I've said to the lady I don't download other than my updates or my virus protection is automatic. So their policy is you can't use more than 70% or they shut you down. I wasn't told this nor did I sign any paper work. I've had nothing but problems with these people. I don't recommend anyone to Wild Blue. Stay away from Wild Blue, they rip you off. Not being able to use my Internet on a regular basis. Being lied to from Wild Blue Satellite. Their line is laying on the ground. My DirecTV satellite dish was moved with out permission.

On December 22nd, 2009, the installer called and cancelled due to the weather. I was disappointed, but totally understood, since there was a foot of snow where this installation company was located. I was told that they would call back in a couple of days to re-schedule. Well finally, on December 28th, 2009, I contacted the installation company, and inquired about an installation date, and was told that it was a short week, and that it would be after the first of the year before installation. Again, I was disappointed. I called Wild Blue installation on December 29, 2009 and asked them if they could get me an installation date from this company. After several excuses, I told them that I would cancel this order if I could not receive an installation date. Of course, I was told how wonderful their service was, and I explained that it did not matter how great they were, if I could not get their equipment installed. I was then offered a $20.00 gift card, and 1 month of free service, if I would agree to wait for installation, to which I agreed reluctantly. I received another installation date for 01-04-2010. On 01-03-2010, I received a confirmation call for installation. I was so excited. The next morning, 01-04-2010, I received a call to cancel my installation, because it was too cold. I was very upset. I told them that it was winter, and that it would remain cold until spring, and that I was no longer waiting, and that I was tired of arguing for installation, and tired of calling them and getting a runaround.

I told them to cancel my order, and again, I was told how great their services were, and that in the rural area that I live in, I had no other choice but them. I told them that I could call Hughes Net, or keep my dial up. It may not be fast, but at least it worked. They totally downed Hughes Net, and kinda laughed about my dial up, and said that they were all that was available to me. So, I got ticked off, and told them to cancel my order, and that I wanted to file a complaint. I was then told of what all I would have to do about sending their equipment back if I cancelled. I cancelled anyway, and was put on hold for someone else to give me UPS info for returning the equipment, then they hung up on me. I called back and the same thing, I ended up calling back 4 different times, and being put on hold, and hung up on, over and over. When I called again, I asked for the complaint department, and was told that my order was cancelled, and that I could not file a complaint.

So I called again to reinstate my order, and was told that I could not do that, and that I would have to go through sales again to be reinstated. Sales told me that they could not reinstate my order, and that I would have to start over with a new order, and that they would send me the equipment again. I told them that I already had their equipment, and that it was still in the box, then I was told that I had to send that back, and do a new order, and they would have to ship the equipment again. By this time, I was frustrated, and said to forget it, that I would not start all over again, nor would I go thru another month of hassle with them, and that I would just call Hughes Net.

He explained to me that Hughes Net would use the same installers that they do, and that it would be the same with them, and by the way, their services was no longer available in my area, and that they would help me get set up with Hughes Net, and that if I were to let them contact Hughes Net for me it would be cheaper, than if I contacted Hughes Net myself. I told him that I did not want their help, that I would contact them on my own. I told him to just give my the UPS info for returning their equipment. Of course, that was in another department. I explained that I had already been on the phone with several employees there for over an hour, and I was tired of their runaround, and if they wanted their equipment back, then they could contact me with info.

I was then informed that if I did not send it back, I would be charged $300.00. I told him that I did not care to give it back, but if they could not give me the info to send it back, then they could deal with it themselves, and was not wasting any more time with them. They knew where the equipment was, and they could send UPS there to pick it up. Again, I was told I would be charged $300.00. I told him that I would file a complaint, and I would contact the Better Business Bureau. Today is 01/05/2010, and no one ever called with the UPS info. I did call Hughes Net yesterday, and signed up with them. I have an installation date of 01/11/2010. I explained to him of how I was treated for the last month by Wild Blue, and he assured me that they would not treat me that way. I hope not, but time will tell. Wish me luck with this. The consequences are several stressful phone calls, several headaches, several lost hours of family time, and I was disappointed on Christmas.

He did show up (approximately) 10:45AM. We spoke briefly and told him that I needed to go, but my son could help him and I would be back in about 2 1/2 hours. Before I got back, my son sent me a text message (1:57PM) saying we might as well cancel. The service - it was worse than dial up. Since I knew he had to work at 3PM, I told him we'd talk after he got home from work and we could look at the connection. He showed me the service uploading Facebook and it took substantially longer than our dial-up service. I told him that I'd contact the company. I went and got the paperwork that was left. The paperwork consisted of 7 pages of a customer agreement. It did give a job number of **; a Wild Blue order number of **; an order date of 12/14/2009; and an installation date of 1/5/2010.

There was a place for a customer to sign and since I wasn't there, the installer told my son to sign the form. My son told him that he was 17 and the installer said, "It didn't matter. Go ahead and sign." I was upset with my son. He called Wild Blue at the number provided that is supposed to have 24/7 live person contact for tech support (1-866-Wildblue) and he got an answering machine. I want to cancel this useless contract, which my son set up for 24 months at about $80.00/month. But I don't want to get raked over the coals by a company like this. Please contact me either via email ** or on my home phone. I do have an answering machine in case I'm not home.

Cut to several weeks later, we had left the account active right up until we moved out so we could have internet access. When I called to cancel after I had moved into our new house, I was told that I couldn't return the modem because I had moved and there was no way to send me a return box. (Yes, he actually said there was no way to send them.) I offered to send it at my expense but he refused to give me an address. When I pointed out how ridiculous this was, he said, "Normally, our customers don't move."

I pay about $60 a month for slower speeds than dial up. I can browse through their website with lightning speeds but when it comes to other websites or downloading anything, I have to refresh and restart the same downloads at least 2 times when it gets to about 80-90% done. When I asked their main supervisor for the number to their corporate office, they told me they don't have that number and she said she was the highest person in the company I could talk to. I will call one day and they will say, "Yes, you do have connectivity problems with a clear, and rain free sky," and then the next day, all the sudden, they say that I don't have any connectivity problems. They have been doing that every time they would have to spend money to send a technician out here to move the pole they installed wrong.

I went out and bought a $1200-$1500 computer with 2.5 ghz dual processor 4G RAM and all the whistles and bells and still have the exact same problems as the first computer. I need a reliable internet so I can get a computer business that I have been trying to get going. I am a US veteran and am having a hard time finding a college that I can do on campus due to my not being able to get online to do the college courses. I am losing about $1000 a month because of this company.

My uncle is losing money right now while visiting me for the holidays due to the internet problems. He is a computer technician and relies on the internet to make his living and sell and maintain computers. He is losing customers and has to leave to go home early so his business doesn't go under. Wild Blue is supposed to be faster than dial up but I am getting about 5 Kb a sec. download speed. On Monday, December 7, 2009, I will be talking to my lawyer about Wild Blue due to the fact they are breaking their own contract and ripping everyone off. Also, I will be calling Better Business Bureau on Monday to register my complaint. After I talk to my lawyer, I will be setting up a website to start a petition against Wild Blue. If anyone has any realistic ideas about the petition or you want to help me get the petition started and up and running quick, email me.

Our first modem was bad and our technician also said he'd been going through this problem for a while and didn't have extra modems. Then, he left with our modem telling us he wasn't sure when he could come back. We called and complained when we were charged for a month of service when we didn't have the service yet! After getting a free month of service to "solve our problem", another tech was sent out, this time with a good modem and again we thought everything was fine. Then we were shipped another modem for some unknown reason (they weren't even sure why). After our free time was up, we were charged a month of service and 150 dollars for not returning the modem they had sent!

Now, they have recognized the problem, though they say that they cannot cancel this charge until they send us a return box and we send it back to them. This problem is hard to overlook as it has also caused an overdraft fee with my bank that they may or may not pay whenever they get around to it! On top of this, our speeds are slowing until worse than cable and dial up speeds. This company is a joke and a rip off and if I weren't stuck in a contract, I'd cancel immediately. Money is pretty hard to come by these days and I'd love to be able to spend more of my income on other (and more necessary) bills and living expenses.

I e-mailed a couple of times in the 3 months that I had their service. The first time I got a response about how I downloaded and uploaded too many things. I hardly ever upload or download anything. Anyway after my first complaint, my service miraculously got a little faster for a few days and then slowed down again. Any other complaints that I sent to them, I received some dumb form letter that I think automatically gets sent to everyone that writes to them. I finally got fed up and told them to cancel it. This company is a joke and after researching on the internet, I see that many, many people feel as I do. I wish that I would have researched before I got taken.

So, I called customer service to cancel my order. Customer service said it had been taken care of and I would not have any equipment mailed to me. The equipment did not ever arrive. So far, so good? When I pressed the submit button to order the service, I was immediately charged $99.95 on my credit card. When I called about a refund, I was told there would be a $50.00 restocking fee. I asked what they were restocking, because nothing had been mailed to me. Another call I made was to corporate, and the lady told me I would get my refund in 3 or 4 days. Also, I was given a reference number for the refund.

After a week, I called back. This time, I was told my order had not been cancelled. I once again asked them to cancel it. I was told they could not do that because they had not received the "equipment" back and that there would be a $50.00 restocking fee. So around I went with them again. This same conversation with them and their same answers have happened many times. Two weeks ago, I was told "they were having delays in getting their refunds back and could I wait one more week to get my refund." I said I would. So far, I got no refund.

My first contact with this company was August 24 when I ordered online. Today is September 26, and I still do not have my money back. I am happy for only one thing, that I was not able to get Wild Blue's internet service because of the mobile home issue. I can only imagine what kind of service I would not have received from this Wild Blue Company.

On Monday, I will contact my bank, file a fraudulent report against them, and see if they will investigate them. I believe they must be a very hard-up company, if they feel the need to keep my $99.95, which should be a pittance to them but means a whole lot to me. I think at this point that Wild Blue's internet service is a bunch of thieves.

As soon as I hung up, I called my bank and was told Wild Blue had deducted $100 from my checking account. I cancelled the debit card for $8. Next, I called Veronyca. I asked about the 3-day law to opt out of contracts. She said I could cancel and receive a credit. I told her I cancelled that account so they would have to mail my refund. She said they would mail me a check. I received their equipment by UPS on Thurs., 9/24/09, and immediately called to refuse it. They picked it up Friday the next day. I just received an email from Veronyca informing me that she had told me about the possible pole installation and they would charge me $49.95 for return and restocking fee. I feel misled. Also, how can they charge my debit account $100 connecting fee as soon as they had access to my account?