Viasat Reviews

I signed up for exede merge 9th 2016. The day after I started to have very low down speeds. I started updating my computer it took almost a week and I still couldn't finish updating because my speed was so low I could do all my updated. I called exede and told them about the near to nothing speed I was getting, so we proceeded to troubleshoot. I asked for a technical support person come out to take a look of their installation. It was never set up. 2 weeks later I received an email about using 90% of data on a computer with no service. All she could tell me is how I was on the computer when I was not home. I am canceling service. This is a big rip off. Consumers affairs you really need to check them out. They are dishonest.

We have been a faithful customer of Wild Blue for over 10 years. We have always liked and received good customer service over the years. However, this last experience was horrible. Wild Blue runs on a rolling 30 day average. We received notice that we were approaching our usage threshold about a week ago. We limited our usage for 3 days, and then we were notified on Friday that we had exceed our usage. I disconnected our satellite Friday evening. I called Wild Blue on Sunday because their usage meter showed hardly any change. The technician agreed with me that our usage should have dropped and said she would escalate the problem and suggested I leave the dish disconnected and that we would be contacted in 2 days.

I have to contact customer support at Exede each billing cycle. Only ONCE has your team been helpful or supportive. I thought the problem was fixed last month, but I'm back to the same foundational issues once again. I began my service with Exede (a company I'd never heard of prior) when I began my account with DirecTV. I found out, after a lot of confusion, that Exede was going to charge me an additional $50/month for Satellite Internet.

At first I was happy with Exede. The installation was sloppy and the service is not cheap, but customer support seemed professional, courteous, and helpful. They were much more professional than the others I called. Hughes was the worst. Hughes acted very third world. The Hughes rep used religion to try to get me to sign up.

We got Wild Blue about a year ago. Service was very slow and spotty, even when the weather was clear. Often we would lose service altogether. Customer service is very poor. They read from a script and you have a hard time getting your problem addressed. We decided to change to Charter. Their speed and service has been wonderful! Charter would pay for our early termination fee, but Exede REFUSES to send a bill saying that it's a fee for early termination, even though they have already taken the fee out of our checking account, and we have a zero balance. Not only will they not help you, but they are rude! Do not go with this company!

I signed up last fall. I was sold on that it was high quality, fast speeds, and no limits. Since I've had it, I've found out I can stream about 2 movies a month before running out of data. 90% of the time it will not even connect to the internet. I've had the guys that put it up here to fix it. It worked for about a week and went out again. When I called them they were sure it was my wireless router that was the problem. So I bought a new one. I feel ripped off by the whole situation. If I could cancel my contract I would today. There is a large cancellation fee. Every time I've been on the phone with them I've been on hold for 90% of the time.

I've been an Exede customer for over a year with my bank card on file, (which is required to have service). After a year of unreliable and poor customer service! I had decided to end my contract. I was told that I had 30 days to return the equipment or I would be charged 300.00 for the equipment. I had returned the equipment within 30 days. Four days after the 30 day time period, not to forget they already had received the equipment; they had charged my card 315.00 dollars. Which caused my account to be overdrawn. I had called customer service to explain what happened. They confirmed that they did received the equipment but according to their records, it was past 30 days from the time of disconnect. The 10 days it took for me to receive the box for the return didn't count.

We used Wild Blue internet services for about six months, then cancelled our service because they stole our bank info. There was no way to monitor your usage and according to them we would run out of data within a week. We never watched movies or played games, just normal browsing. Their service is crap, constantly kicking you off the internet and when you call customer service and complain they would be rude about your complaints.

I have been trying to cancel my service for months now because they suck!!! No internet at all most nights, and download speeds of less than 1 mbps when we do get minimal service. They lie, cheat, and steal from the public. Their cancellation service conveniently drops your call when you are on the phone in their voice mail hell box and they require that you call them to get the cancellation complete. Then when you call back their lines are busy, and they close out your complaint ticket because you did not respond soon enough. NEVER NEVER NEVER sign a two year contract with these people, it is very expensive to get out of it because that is the only way they can keep customers - blackmail!!! These scam artists make a living out of making everything the customer's fault!

They "partnered" up with DirecTV to offer a lower introductory price and guaranteed "gaming speed"... Nothing could be further from the truth! Their service in the beginning couldn't push Netflix. By the end of my contract it wasn't even pushing my smartphone. Even worse, on 01/18/2016 I noticed they withdrew my monthly service fee, so I called immediately to cancel service and after 15 minutes of automated phone chatter I finally spoke to someone... who listened, then transferred me to someone else... who listened, then transferred me to someone else who finally understood and apologized. However "we do not credit accounts, so you will have service for the next month and you will be shipped boxes in which to send back property of Wild Blue."

I cancelled my $80.00 a month plan in Oct. of 2015 and I check my emails and see they began charging me again: due to I did not return some part of the satellite. Charging me now 182.00 for this part as of 12/2015. No one ever disclosed this to me. How can they expect everyone to be physically healthy enough to climb onto a 2 story home, to remove a device from a satellite.

I will spare you with the details over the past 18 months so here is a summary: Horrible, horrible, horrible, and more horrible. Speeds are consistently less than 2 Mbps and they advertise up to 12. They calculate your internet usage "differently" than other companies according to one of the reps I talked to. I told them that I can use the same internet in my cell phone and it uses half the gigs they claim I use. A gig is a measurement just like an inch or a foot. There isn't a difference in a foot between the Stanley, Kobalt, or any other measuring tape manufacturer, why do they alter a gig? Forget about ever streaming anything. You will be capped out after 1 movie and checking your email. When you call support for help to fix speed problems it is always the customer's fault. They told me I had a bad wireless router so I bought a new one, I got the same results. Sucky speeds!

Slow speed, low data. I have three phones sharing 8 gig using a cellphone carrier and never come close to using it all. With Exede I have 10 GB a month using it all before 30 days and don't watch movies or download a lot. How can that be? Getting out as soon as my two years is up.

I called this company last month and complained about slow speeds. They said we were out of data. Prior to this call our speeds were 10-100 kbps. Third world countries have faster speeds. While in the data plan we should be getting 3-12 mbps. Yes there is a massive difference. $50 a month for sub third world connections. I'm sorry but I'm not so ignorant. My parents are the account holders, and are unfamiliar with technology let alone internet connections. I play online games quite frequently and ever since I moved down here with my mom I knew there was a problem. These people will chip you for everything you are worth! They kept telling me there is nothing they can do, call them back when you're in the plan blah blah blah. They don't want to help you. They will make excuses until you say ** it and hang up. (That means they win).

I had the 15 GB a month plan, and the internet was horribly slow! I constantly would run out of data just a few short days after a new month would start. Also on a cloudy day forget it, I can't even stream a video on YouTube. Customer service was bad, I had to wait forever for anyone to answer. I tried to play online games, and the latency was beyond horrible... Never get Wild Blue period.

I ordered this from the internet. I had a bad experience with Dish... When I was told by Dish that they had good service. Dish was horrible. I asked these guys if they had good service and if it worked and of course I was told it was the best and worked well. Kirk came to our house and hooked it up and it worked for about a week. I am now cancelling my credit card and disputing their charges to my card as this has not worked but for a week. My advice... stick to TWC.

I responded to a facebook post to inquire about new services. I never heard anything until I checked my spam folder on my email. To my surprise the following picture is from the "owner" of Reconnect. A contracted sales agent for Exede. I was both shocked and upset by this "gentleman's" response. I googled the number this morning to call and try to resolve the issue, maybe sorry or anything, but to my surprise he decides to flip out on me again, telling me he hates yankees and to go "F" myself. This guy Casey ** even went as far as to threaten to come to my town and handle the matter in person, in a very hateful tone. I tried repeatedly to contact customer service, they kept transferring me to the sales dep't since I wasn't a customer. Needless to say, I will go without internet than do any business with people associated with this kind of unprofessionalism.

I signed a contract with WildBlue/Exede in April of 2013. My contract is up. We don't have the choices of broadband, DSL, or cable where I live. It's this, or nothing. The new plan, Liberty Pass, is great for us. It was a long time coming, and there have been times I've been frustrated with Exede and wanted to quit the service. But not now. So far I'm pleased, and will explain. First, I can say that every time I've called customer service, that they have been nice and polite. No issues there, and they answer quickly. The original website was not that great. I really couldn't stand to log into it. But they switched to a new version about a year ago, and it's quite simple to log in and see your bandwidth usage (though now, it's not necessary to me).

I authorized a one time payment of $9 and change for a Dish Network (DN) promotion to install dish and "high speed internet" service and instead got the payment to DN and a payment of $61 to this company. When I called to get the charges removed I spoke with a guy with an attitude and a slur who explained to me that it was my first month's bill for internet service that was supposed to be part of the DN bundle. I asked to speak to his supervisor and received a guy who spoke very low and with a deep southern drawl that kept cutting me off mid sentence named Nate who eventually gave me to a "district supervisor" after being asked 6 times to do so.

Horrible customer service. I have been trying to cancel this service for months now. We opted for this service for a remote cabin with no mailing address (only a PO box). We requested the mailing box to return the equipment over 6 months ago. When I received their demand notice and called I was informed they cannot ship to a PO box. That would have been helpful info to have 6 months ago. More than one month ago I updated the mailing address to a business address and was given a ticket # **. No box was ever received.

This company will lie to you. Their employees are not trained well enough to tell you anything. They are doomed due to lack of training. Long story of numerous bad experiences, seriously do not even consider this company. Just check out the last few reviews, all one star for a reason!!!

I had WildBlue/Exede internet service that I received with DirecTV service. Every month my data was disappearing. I called numerous times about where it was going. What was I doing that ate that much data. A couple of months ago they called me and said the company was having trouble with their modems. Not only did I have a bad modem (which is where the data was going) but I also had a bad dish on my roof. They in no way reimbursed me for all the money I paid them for data that their equipment was burning up.

First, let me note this service has been in use for over 9 years at the cost of nearly 11,000.00. I provided this internet service for my elderly mother. Automatic withdrawals, so never a late payment. Initially, we received the "golden treatment" while in negotiations to have the service installed. We had left Hughes as the service started to decline... with them over 7 years. Once installed, any issues were a battle of wills with all divisions of this company. Each spokesperson worse than the one whom you had been handed off from. As of late, the service had stopped working. Over the phone, the general procedures from technical support followed and after two hours the support person concluded a service call was needed. It was thought the equipment was outdated or broken. It took nearly 24 days to arrange an appointment. The nearest technician was over 3 hours away was the claim.

Since the first day it was installed, we realized that the router was placed in our attic!! Can you believe that? Plus that same evening, internet would not work. The very next day, he had to come back, move the satellite from roof, bring router in from attic and drill a second hole into the wall. Again, internet was on and off. Then suddenly, we had already exceeded our internet usage! How? We never got to use it!! I called, and was told that I would need to unplug the router every time I left the house because someone was hacking into it! Really? Ummm, we live out in the country.

I wish I read about Wild Blue before I signed up but I was really in need of service fast for my job. When I hooked my computer to the Internet and turned it on it worked until the next morning... When I turned my computer back on it crashed. This happen with two of my computers that were working fine until I plugged it up to their internet. I can't explain why it happened now I'm out of a computer on the verge of buying another. I know a really good lawyer. If anyone wants to go in with me on a lawsuit please email me **. They are expecting me to pay 85 a month for service I can't even use and not doing anything about it. The guy who came out to install the service was so sketchy smh. Lesson learned, if we all come together we can get this stopped.

It's now been 18 days without incoming emails. Outgoing is fine but what the heck? WildBlue, you have beaten me and I give up. After 4 phone calls and a formal case number with promises AND NOTHING TO SHOW FOR IT, I hold up the white flag. We're in the middle hours of moving our business email to another company and will quit WildBlue as soon as the contract expires. This has cost me business and hours of changing email addresses with clients. WildBlue might be the worst company I've ever dealt with. Goodbye.

DirecTV referred Exede Internet for my Internet service. So a month ago I ordered this service. They came out they hooked it up. Within 24 hours I started having trouble with the Internet. I called the next day and was put on hold for 48 minutes. I had to finally hang up the phone. I never disconnected my old Internet so I want to head and reconnected it and canceled this service. Now they are charging me $400 for a disconnect for you when the Internet never worked properly. Now I have to pay the $400 or it will run my credit. This is not a good way to do business. I would highly recommend not using this service. They are bunch of crooks.

Do not sign up for Exede service without reading all the information. I had no service for 4 days. First of all my salesperson never told me that after your monthly allowance was gone video streaming is throttled. I was also told I had 30 days to try it out and decide if I would like to keep the service. This turned out to be a lie. That company's name was PR Connections out of Mason City, IA. Couldn't watch 2 streaming services at once and anything in HD is almost unwatchable. After realizing the service was unusable for my family after 4 days I was charged 345 dollar early termination fee. They didn't even give me a week to try it out. Customer service wouldn't work with me at all. AVOID THIS COMPANY.

Hand on heart, I can truly affirm that WildBlue Satellite was the ** service I ever encountered in the provision of narrowband Internet. While they did tell me that I would not be able to play dozens of computer games simultaneously with players all over the world because the speed was not fast enough for that, they did not tell me that I would have to wait half an hour for an email to download or not be able to watch diddly squat on YouTube. The two young men who provided the service were in any case not very communicative, spending more time quietly sniggering to each other in my presence, so I don't think they respect their customers.

We found a better and cheaper internet company. We terminated our contract with EXEDE because of this reason. We did not have a contract at the time that we decided to move to another provider. We expected to get refunded for the monies after termination of service. I contact the company when I did not see a refund for the fees in my credit card. I was told by customer care that we were not going to receive monies back for unused service. Apparently this bit was part of the contract we signed when we enrolled with them. So READ THE FINE PRINT and decide if their terms sound fair to you before subscribing to their expensive yet mediocre internet service.

I understand that their gaming speeds suck, but so do their internet speeds. Every once in a while, I can't watch YouTube, download or upload anything, and the speeds drop so bad, that YOU CAN'T DO ANYTHING! I ran a speed test, and instead of 12 mbps download, I got .4 mbps download.

Have had Wild Blue for a few years - never has been good. The main issue is that their customer service is woefully inadequate. They lack basic communication skills and that they won't return calls, won't email, hang up on you, etc. While they say they don't use overseas call centers it appears that they hire folks who have little grasp on the English language.

I only had my Exede satellite for a week, but instead of a promised great and better than my slow DSL connection I got worse. Since day one we experience short interruptions, modem start rebooting and much slower streaming for Netflix and Amazon. So far I contacted customer service 4 or five times, no big help. Next is the technician will be coming out. I hope he can fix it whatever it is, but I have no big confidence anymore. It is very disappointing, especially since we had to sign up for 2 years. We will definitely try to end the contract because we simply cannot stream the movies well. I have to add that we have the so called "freedom" plan. Nothing like this should occur. With my "slow" DSL (it was about 2.4 Mbps) I had no such problems. It was loading slowly sometimes but not as slow as with this "fast" satellite internet. And we never experienced buffering during the films like now.

I have had Exede (Viasat, Wildblue) for over six months. I wish I would have trusted my instincts and never had dealings with this company. When I first ordered the service I was told that 15gb would be more than enough for my family's needs. This was the first lie. I was also told that 15gb would be 49.99 for one year. This was the second lie. I was told that my card would not be charged until the next month and that I was under a promotion for a free month. This was the third lie. A couple of days after way before I even had the crap installed my account was charged $64.09!! I called and complained and they told me that their service was pre-paid!! I was instantly upset!! How am I paying for something that was not even installed yet!!! Really???

Against my bad gut feeling, I signed up with Exede/Wild Blue with a two-year contract and the company has been haunting me ever since. I was living in the desert where my options were limited and didn't realize I was signing up to limited internet. After my internet was "used up," I had to buy more. I changed my plan twice, and each time my bill was more and more expensive, I felt like their meter was off. Sometimes I was paying between $200 and $300 A MONTH.

We have been customers 10 months. We have a pretty basic routine on the internet, and use about the same amount every month. The 1st of August started our new month of service and we started out with 0.0gb. All of a sudden we go from 0% to 30% in 1.5 hours!! (3.4gb) between the hrs of 3:30pm and 5pm. All that was done was look at F/B, check email and do online banking. Our computer is setup to not allow videos to auto play on F/B and other websites. Our router is password protected, we have no other devices that use internet, and we live in a rural area.

So I paid my amount due which was 62.78 two days before I was supposed to which was due on the 22nd of each month. Well I had internet for 2 days then on the 23rd they cut it off and said I need to pay it because I didn't pay it on the 22nd! So I paid another 62 bucks. So in all they made me pay $120.00 in 1 month!!!

ALL MY FRIENDS AND FAMILY I URGE YOU TO STAY AWAY FROM EXEDE!!! I am never one to do rants like this but my experience with this company was so horrible that I'm making it noted. I've always had unlimited data on both my phone and Internet packages (I've had three different ones) so signing up with a plan with data was a little confusing to me. I was signing up with you as a package deal with DirecTV as they told me you were the best I could get in my area (I live way out in the country). Since I was not very knowledgeable about the whole data thing I asked my sales representative. She was singing me up for the 10gb plan and I asked her if that would be good for watching Netflix, hi-def, play games online and streaming for four people. She assured me that would be plenty and not a problem. Well me being the less knowledgeable one I took the "expert's" opinion and signed up for the package.

Have had no phone service since May. Have called, emailed and chatted on the internet numerous times. My sister has called about no phone service, was spoken to rudely. I called, was rudely spoken to and still no service. On July 17th I called again, was told next month bill they are taking 75.00 off my bill for the inconvenience I have gone through. At that time they determined it was the adapter box that is defective and I was assured one would be sent to me. I have still not gotten that box so I chatted on the internet with them again (Julie **) and was told corporate denied me the box, that outgoing and incoming calls are showing as being made LIES. I have no dial tone, just dead air. So I then called them after being told that and spoke to Joy the manager and she is calling corporate when they open at 5 and then is suppose to be calling me back. My next review/report will be to the BBB against them.

We had it installed at our house. The installer came out and put the dish on our roof. A few months later we started having problems with the connection dropping and not connecting. After 4 furious phone calls we finally got them to send out a technician. He looked at the dish and the alignment was off because the technician installed it on the edge of our roof where there was no support and it was falling into the roof. He did the best he could to realign it and told us we better get the (6 month old roof fixed). He said to then call the satellite company back and tell them what happened and have them come back out and realign it.

I'm too tired to even spend another atom of energy with this ridiculous company's performance: as the title says, just awful, indeed. If there was another company in this town, I would definitely be on board with them. Offensive, uncaring, Machiavellian, fraternity mentality... At this point, I'd even say the CEO should be fired, and their entire infrastructure revamped. It's been three months of meditation on the matter, just so I could properly respond with due diligence, and I'm still absolutely infuriated by their lack of professionalism. WORST COMPANY I HAVE EVER DEALT WITH.

First of all I called ViaSat, which handles Exede internet regarding getting their internet & voice over. During my conversation with the salesman I told him that I only wanted pole mounted as it couldn't be on my roof as I live in a mobile home. When the installer came July 8, 2015 he said he couldn't put the dish where I had it before when I had Hughes years back because he didn't think he could get a signal. It was hot that day and I don't think he wanted to dig and put concrete in. Also he said this was his first job with the company. He spent quite a bit of time on the phone trying to get things done. I asked the installer about my voice over which he said he knew nothing about. It wasn't on his order. I didn't understand since when ordering I told the salesman that I wanted voice over too and that was why I called them.

We have been customers 13 months. We have a pretty basic routine on the internet, and use about the same amount every month. We work days use computers at night (5pm-10pm). All of a sudden we go from 70% to 100% in 2 days!! (6.1gb) between the hrs of 9am and 3pm. We weren't home!! Our router is password protected, we have no other devices that use internet, and we live in a rural area, miles between houses. So we chatted with this girl who basically told us it was our fault, we gave away or some mystery person figured out our password, and we must purchase more GB to continue. On top of that she tried to get us to get their phone plan!!

Beware. Do not use Wild Blue or ViaSat. Because we live so far out in the country, this was the only company providing Internet at the time. After 8-9 years the service was splotchy. I called customer service and they told me I needed new equipment. They then wanted to charge me to install new equipment even though I was renting the equipment. Even if I upgraded my bill would be more each month. I'm a single parent and couldn't afford it. So I called to cancel the service. They even told me the equipment was so old they didn't want it back.

After moving to Calhoun I had to give up Q-Wireless whom service I LOVED, but couldn't receive signal where I live. DirecTV hooked me up with Internet - Wild Blue. 1st they charged me $99.99 for Install fee. They took my money a week before scheduled install. The day Install was to be performed Wild Blue called & said Tech called in sick & wanted to reschedule for the next day. So I agreed. The next day Wild Blue called again & said Tech called in sick again. Now it's starting to sound a little sketchy. Rescheduled again for the next day. Yup, same lady called from Wild Blue said tech quit. Needs to reschedule again this time during my working hours. I refused, Demanded termination of contract. Demanded my Install money back. Still waiting on the money. Guess I will have to get a lawyer. Anyone interested in a class action suit???

I dealt with a company out of Gilmer, Texas called Dish Works and spoke several times with their salesperson - Matt. I had many questions about their internet service and also DirecTV which they offered as a package. They also say they offer phone service but went on to say that I would have to go to Walmart and buy a Basic Phone, of which won't even work with satellite tv. I found out later. I spoke with him several times over a period of almost two weeks trying to make a decision whether to change the current internet and questions about tv service. I made it very plain that I had no idea what 10 gigs meant, but explained, in detail, the usage that myself and parents use. We don't use much in the way of internet, but my mother has heart problems and often can't sleep. She watches Roku quite a bit a night as they had very little in the way of tv channels in their area.

There is no way we use all our gigabytes in a month. I think they are taking more gigs than we use in a month and we pay enough for the month - get 25 gigs which I think Exede is taking extra gigs from us. Thank you.

We live in a rural area and we're not happy with the very slow DSL offered by our local provider. I did some research and Wild Blue/Exede seemed like a good choice. We were offered their Evolution plan, with 5 gb per month before throttling. They had a promo with 6 months of 15 gb, then dropping to 5 gb. Our DSL was 3mbps, and I asked the rep multiple times to verify their throttle speed. I explained that we could not go below our 3mbps due to working from home. I was assured, each time I asked (and I asked at least 5 times during the conversation) that the throttling speed was no less than 3mbps and there was no blocking of any service. I signed verbally and when the technician came, he was competent and knowledgeable and we were please to get 12mbps when he hooked us up.

Where do I start? Their 'customer service' lies to you or hangs up on you or both. In the past 2 1/2 weeks our modem suddenly will flash all the lights at the same time and go down. I've called over a dozen times and been told by ** and others that their computers were down and call back, maintenance on their computers, maintenance on the satellite, a loose cable at my dish, etc and they would have it fixed within a few hours. Never happened. Finally I say I want a tech to come to the house. ** says it's normally $95, but it's special now and only $35 and if it's an act of god or equipment malfunction there's no charge. She sets up an appointment. No one comes or calls. I call again, get a different woman. We do the dance all over again and then she says it's $30 for the service call, but IF ANYTHING IS WRONG NO MATTER THE REASON, WE HAVE TO PAY. I tell her that's not what I was told just 2 days earlier.

I've been a customer for over a year and a half. Let me try to remember all the issues that I've gone through... Two months after I signed up, I had to move to a house 15 min away. They had me take the equipment with. The installation guy was new and put the satellite in the wrong place of our yard. So our service was terrible. They sent another person out who told us this and that we basically had to move it ourselves. So my fiance dug up the satellite with the concrete around the pole, dug a new hole about 6 feet away, and inserted the satellite there. We had to position everything ourselves. At this point, we knew more about installation than the guy who first came out there. Luckily our hard work paid off because it fixed the position issue. I called Exede/Wild Blue and complained about the issue. No sorry, no discount or refund or anything.

I am in a contract with Exede/Wildblue/Viasat: I have constantly run out of bandwidth, even during the alleged "Free time zone". After making additional end of the month purchases to make up for the alleged shortages, I found it would be wise to upgrade to the 25GB plan. I was doing my usual monthly $9.99X3 purchase when the offer of the 25GB pop up in the website. So seeing it was a better deal and should take me to the end of this contract, I do it. At any rate, clicking on the review plan details took me to another page and I completed the upgrade. Guess what? The other data purchases went thru as well.

The internet service is ok. The customer service is horrible. In the first 3 weeks of my account with them they erroneously charged my credit card over $800 in bogus charges. They charged my credit card for 4 other Exede user accounts. Even when I told them I had the incorrect user account names and account numbers they would not fix the overbillings. I had this information because Exede mailed these customer bills to my house. By far the worst customer service experience I have ever had and makes me wonder how the rest of the company is run. I always say customer service is the window to the soul of a company. Be very vigilant watching your credit card charges with this company.

After reading all of these comments, I don't feel so alone. First of all, the original salesperson that I talked to talked so fast that I kept asking her to slow down, but she didn't. I was told there was a trial period, but just as others have said, they don't honor that. We were told to use the 10gb plan as that is what most people use and it would be plenty for what we needed. In 4 days, we were already over the limit and we had absolutely no idea how this could have happened as we barely were on the internet. I told them I wanted to cancel the trial and they said they don't have a trial period.

I was promised with business I could use my smart TV and watch online movies if I went with the much faster business line because the regular was way too slow and unreliable. But it was not that much better than regular service so I tried to go back, and the password they had set me up with no longer worked, that I had also made a note of and had worked before! Time after time for two years, I would call and ask for a supervisor and was denied. By this time I was so frustrated, I decided to just cancel my service completely.

Please do yourself a favor and do not sign a contract with these people. Their internet is SLOW, the employees lie and the managers do not care about you or your business. They are all liars and scammers. I specifically asked these people, "Will this internet package be able to handle multiple phones connected to its wifi, a PS3 and a laptop.." They responded with, "YES IT'S JUST AS FAST AS COMCAST." Well, they LIED. I had a tech come out to my house because for about a month my internet wasn't working at all. The tech told me himself that this internet company is not made for uses like that. They is strictly for like 1 cell phone. DirecTV is also in fault for working with companies like this.

I have been trying to cancel service yesterday and today now. This after 7 months of painfully slow, work-stopping "service." DirecTV hooked me into this satellite provider and I have cancelled DirecTV because of it. At first I couldn't understand why the 'net brakes were applied shortly after I submitted my credit card information, like two weeks later! I don't YouTube much, mostly email and calendar work. I did try to download a 30 minute sitcom on DTV and had to wait to watch it the next day because the download stalled out. Customer Service is completely impotent, no power to assist in any real way. They just keep trying to sell you more data.

So I canceled my internet with exede Wild Blue in Feb a month earlier. Then when my contract come up they told me I was going to be charged 15 dollars and that I had to send back the equipment. After I canceled my contract with them they sent me the box to return their equipment 2 weeks late. I called to make sure I wasn't going to be charged the late fee. The lady ensured me I wasn't going to be charged if I want it off the week they sent me the box. So that week I sent it off on a Friday and 2 weeks later they charged my account 324.

Horrible customer service and terrible internet service! Promised unlimited internet with the DirecTV package and there is no such thing as unlimited with these liars! I hope they go bankrupt!

The process they use is common. You call a local "Direct Dealer" as they call them. I was assured that I would get Freedom Unlimited for $99.99 + rental fee for modem and dish. I would get 150 GB's at 12 MBPS or as close as weather would allow. I had to verbally say that I agreed I accepted what they offered, so he could open the account (it's recorded). I asked if I could read the contract and was told that it would be sent out, but if I didn't agree today, that I might not get the freedom deal because it expires in 11 days and the equipment must be installed before that date (1-April-2015).

Exede Internet is the worst Internet provider ever. It is slow, they lie, they trick you and they are very disloyal and customer service is a joke. I WOULD LIKE TO START A CLASS LAWSUIT. IF ANYBODY WANT TO JOIN IN LET ME KNOW. This company needs to pay for its terrible service and false advertisement as well for data manipulation.

I have never had such a horrible experience with any company. How it started: we moved to a rural area. We understood that internet would probably be more expensive because of where we live. My complaint is not with the speed of the internet. It's fast but their customer service is ABSOLUTELY HORRIBLE. I have had their service for a little under two months. For some reason our first modem fried, so I call technical support. I am on the line with tech support and they tell us we need a service call. Okay cool. They then give us a work order # and tell us to call our local installer to come out for a service call. We call, I live in Michigan, the # Exede gives us is in Ohio. These people have no idea why I am calling them.

I had my Wildblue service for several years, and still they treated me badly. Their email is provided by Google, and as time went on, I began receiving more and more phishing and spam emails. I found that emails I'd deleted were never actually deleted, which could've been enticing the malware purveyors. I had three years of emails, that we're using helping use up the GB I paid for each month! I got a virus from one of the Spam mails, some spammers can make the email totally look like it came from your trusted contact, until you open it, and WHAM, it's too late.

When shopping around for an ISP, I had asked specifically if this type of Internet would work for me to telecommute via VPN. I purchased services and quickly burned through my data allowance by working from home. I called because of the speed slow down and learned that they don't recommend satellite internet for VPN. I called on 3/23 to cancel service and was told I would be charged an early termination fee. I told them I shouldn't be charged an early termination fee because they clearly misrepresented their services, which I relied on to my detriment. I went through three layers of customer service people, ending with ** of Corporate who refused to waive the whole early termination.

I have experienced the same situations as others on this site. They tell you when you sign up that if you cancel your contract, you will have to pay a fee... that's fine, but they DON'T tell you that you have to return their dish! Everyone who has ever had DirecTV knows that when you move, you take your modem and leave your dish. NOT WITH EXEDE, WILDBLUE or whatever name they want to operate under. In fact, when I moved, I called to have my service moved and the rep told me that I would have to start my 2 year contract all over again. Well, I was not about to do that because they overcharge for the terrible service they provide. So I asked her about cancelling and she said that I would have to pay $15 per month of the months remaining on the contract. I told her I would call them back.

I've had WildBlue Satellite internet for over 2 yrs and am paying WAY TOO MUCH! Myself & neighbors living in my area feel the same. We can't watch any videos till after 12 midnight. If we do they email us saying we're approaching our usage allowance. I pay almost $100.00 per month and get just about nothing for my money!!

I had internet service with Excede Wild Blue through DirecTV, as a bundle. The internet went out all the time and was unreliable and overpriced. When it came time for me to cancel my account they expected me to climb up on my roof and return something from my dish. Well I no longer own the house that the dish is on and they were completely unreasonable about this. They will charge me 150$ if I don't go up and get it and 125$ to have a technician come out and get it for me. I opted to have the tech come out but was then told that I still need to mail this item back in to them, or pay the 150$?! They are ridiculous to expect me to climb up on someone else's roof and stating that I signed an agreement that I would do this rather than to try to work with me is also ridiculous. Take my 150$ fee and I'm done with you. I will never refer anyone to use this company and I will never use them again even if it means not having internet at all.

I became a sales only dealer for Exede. After becoming a dealer, the area manager told me that I probably would not be able to sell the service because of capacity issues. Great! Anyway, I had already placed an order for service at my home. The day the installer came out, he was able to get a whopping 300 kbps. He told me that the modem may be doing a firmware update, and that the speed may increase after that. Well -- it didn't. I called their customer service number, and got the same story -- capacity issues. They did something that made the modem work better that day. However, the slow speeds continued after that.

Me and My dad are furious with Wild Blue! For Example right now when I try to play a game on facebook it keeps disconnecting me. And when I try to download something it says [Error Webpage not found] or [Error webpage cannot be displayed]. So whatever you do do not pick them!

Exede Satellite Internet has been trouble from Day one. Internet speeds have consistently been very slow. Not a good internet provider. I usually don't complain about any company. However, the trouble I have had with this company warrants warning others to not deal with Viasat Exede (and Wild Blue) internet provider, in my honest opinion.

I have been trying to get my internet services back and called Wild Blue for tech support. They are wanting to charge me after I am their customer. My modem has gone bad but I do not own it. I lease it from them. Why should I pay for something that is not mine. I do not recommend Wild Blue to anyone.

We have had internet with Wild Blue for over 2 years. The service is very expensive. The usage allowance is ridiculous, we cannot ever watch videos or stream much music or we run out. Our service is often interrupted on weekends. I do not even live in a rural area and just wish that Cox or another company would begin service in our area. I want out.

Was a loyal customer for 8 yrs and over the past 6 months I was unable to connect or stay connected. I called many times then was finally told that my area was over saturated so they suggest I go with a different company. Really? OK so I cancelled and went elsewhere. Then I got the box to return the equipment. I have no issue with that part but one of the screws is stripped. So I called Wild Blue and told them. First they asked, "Do you have a handy man around?" Excuse me! Answer, not my problem Wild Blue cause not my equipment anymore. Remember they got rid of me, a 8 yrs loyal paying customer. So then I was told I would have to pay for a technician to come out $125. They are crazy!

Their services is the worse. I close my account and agree to pay early termination out- they agree to it. Then I get bank statement- they had took $284.03 out of my account. I called, they put $$ back then turned around, sent me a bill and took another $284.03 out. Now they are saying they didn't agree to let me pay it out!! I wouldn't recommend this service to anyone. I hope they close and I'd love to talk to the owner of this company! I will never put my bank card on file again for anything after this.

December 2014 -- I cancelled my Hughes Net service after 8 years because I was told "twice the data (20 GB) and faster speeds." Ok, what's not to like, right? Wrong! Immediately after I subscribed and logged in to my account, I noticed that the data usage website said the 20 GB was ONLY for 6 months and 10 thereafter. Exede's online records seemed to show accelerated usage on my part after only three days. There was no plausible explanation for this (No downloading videos, music, etc.). I had never gone over 10 GB with Hughes Net in the last 8 years.

We contracted for unlimited internet through ViaSat/Exede aka Wild Blue. We were solicited fully unlimited Internet service. We discussed in-depth with the agent that Internet would be used for online gaming. He asserted it works well for online gaming for his personal usage. When they came to install (same guy who solicited us) had a contract for us to sign and we alerted him to the discrepancy of what he offered over the phone (UNLIMITED INTERNET). ** assured us it was just a slip of the computer key and he wrote on the contract to correct what we agreed to and NOT the 5GB plan that was written mistakenly into the contract.

Exede internet has the most awful customer service I have ever had. They accidentally got my name mixed up with another customer and cancelled my service instead of theirs. They then charged me $60 to turn my service back on and I had to sign an all new contract while missing out on an entire day of homework due to being on the phone with them.

I ended up with Wild Blue after losing my unlimited wireless when they no had service in my area. I searched for internet providers and was unable to find any other provider. Wild Blue sucks! It's slow, I had to cancel Netflix because - what's the point? I still end up exceeding my data every month. Try to make it through with crappy internet. I do work from home, I can not wait until I can get rid of it.

Two years ago I signed up with Wild Blue and paid $500 to buy and have dish installed. Had many issues with connection at first but finally was resolved. In past couple months, cannot download updates to anything even between midnight and 5 am. I see on their site that they are no longer accepting customers in this rural area outside of AUSTIN, TEXAS. I have been taking my computer to Austin office (another internet service) in order to be able to update my virus software, etc. BEWARE - they have taken on more than they can handle. Too bad AT&T, Verizon, etc. haven't gotten a clue on the money makers in country/rural area and offer competition.

I have been with wildblue/excede/viasat whatever they are for many years. At the time was only internet provider that would come out to where we live. Since day 1 we have had nothing but internet connection problems, afraid to pay my bills online because I will lose the connection in the middle of my transaction. My internet connection will drop at least every 35 minutes for minute or 2 sometimes for couple hours. When I complain to them they tell me that for 95. I can have a tech come look at it. Really like you don't suck money out of me already 140.00 a month for 25gb of data internet robbery is what this is. Hopefully here soon I will be able to connect through my direct tv so I can rid myself of this ungodly service provider.

I had service with this company for many years, only because I thought it was all I could get where I lived. The man who put up my dish was rude, making racist remarks, and was very rude when I tried to read the contract. He was in a huge hurry, and never presented the contract until after drilling through my roof. A person is very unlikely to not sign after that. I found with HughesNet, and no I do not work for them or have any affiliation, that I could get over twice the GB for half the price.

My son was living in a rural area of North Carolina and had WildBlue Exede installed the summer of 2014. The installation was $149, and as other reviewers noted, had to be paid in cash, which he wasn't told when he called to set up service. The installer didn't give him paperwork of any kind. Service was always sporadic and problematic. Due to a situation with a roommate, he ended up moving and cancelling his service in November.

I initially had 30.0 GB monthly "Anytime Data Plan" when I bundled with Dish SATCOM. I was assured that I would be able to have stable connectivity. Within 1 year I noticed that my Bandwidth had decreased. I soon learned that My Data Plan was changed to 15.0 GB (Anytime) and then the balance 15.0 GB was now only available to me between the hours of get this "2 AM-8 AM". Seriously I'm supposed to wake up between 2:00 and 8:00 AM! This is not what I was promised. This is a sleazy and unethical con.

I used to have good service from Wild Blue for several years. But everything changed when they sold to Exede ViaSat. At first our speeds increased significantly and we thought we'd be happy campers, so I got my mother across the road to sign up too. Within a couple weeks they notified my mother she was nearing her cap, which is ridiculous, because my mother only does a few tiny emails and doesn't even do Facebook or movies or YouTube. But being the frugal woman my mother is, she won't hardly touch the computer anymore except when she has to and they are still notifying her about limits. It's ridiculous!

When I talked to sales rep to discuss terms/features I was told there was a 30-day trial period. Also was told the average speed was 16mb, the accurate average was less than 2mb. After two days of this slow speed that I couldn't even download updates for apps, they kept timing out. I called tech support and they said they did see problems with my service and said it would be corrected (which was just a stall tactic in my opinion) as nothing ever changed.

Wild Blue claims that between Dec 27 and Dec 30, I went over my data cap of 20GB. Weird considering I was in the hospital with my wife during that time. Upon hearing this and remembering the multiple time I had to call in about slow speeds, I decided to cancel the service. I only had the service 4 months so I had 20 months left in my contract so they said they would charge me $300 cancellation fee. There was no negotiation. I offered to pay $180... denied. So I'm forced to keep paying the bill because I can't afford to cancel. Plus I turned off the internet to avoid "going over my data cap".

About five months ago my boyfriend and I moved to an area where our mobile broadband no longer worked for us to use as a reliable source of internet so we switched to Exede. We figured the rates weren't too bad considering we had to have internet because I'm a student and my son is an online student as well. Anyways, we have exceeded our data usage every month since we've had it! We started out with a 10 gb plan thinking as long as we don't do youtube or online gaming that'd be sufficient for browsing and school work but it wasn't so we went up to the 25 gb plan. Still not streaming and we'd run out 10 days into our cycle and then be forced to buy extra gigs at $10 a gb. It's ridiculous.

I hate this is my only choice where I moved. I have a teenager that loves being online and I pay a lot of money for data that's not enough to do anything with. We can no longer use Netflix or go on YouTube or play games. It's awful and I don't think our data count is right.

I strongly advise against using Exede Internet (ViaSat), or any other satellite provider, unless there is no other viable alternative. I paid $129.99 per month for their highest level of service that mysteriously never lasted through a whole month. I think I also paid an equipment rental fee on top of that. I do not believe their claims that I indeed burned through 25 gigabytes so quickly, even after I stopped streaming and turned off all automatic updates on my devices. The truth is that 25 gigabytes will not last long with Exede. In addition, Exede throttles your account after you Exede the limit to roughly 1-2 megabytes/sec. That is in itself slower than as claimed but I found that when throttled, there is no ability to stream anything and no ability to send text messages. Even when not throttled, it takes so long for the signal to go to and from the satellite (latency). That performance is extremely poor overall.

We have finished our 2 yr term with Wild Blue and were able to secure a better deal that they could not match. In talking to customer service I was informed that they would send a box to my house and I was to return all their equipment within 20 days. Not a big deal until the rep tells me I need to climb on the roof that is snow covered of my 2 story home or find a ladder tall enough to pull a piece of equip off the dish!! When I told her I went through an authorized dealer she stated I could call but they would charge a couple hundred dollars to come out, and if I did not go up and get the piece off the dish, Wild Blue was going to charge me $300. I asked her why this was never brought up during installation as I would have never had it put on my roof! Her response was well sales should have covered that and it's in the contract. My response was, "oh that contract that is 2 font and you know no one is going to read every word of?" Long story short this is just another example of a company making it as inconvenient as possible when you end service. Never go with Wild Blue. They are horrible.

Exede is charging CC's not on file and then when they fix the issue, they still charge you again the following month for the bill that was wrong. We had Exede installed in October of this year. On November 14th I updated the CC on file to a VISA card. On November 16th the MasterCard that was previously on file was charged $69.97 instead. When I called Exede around 11/17/14, they repeated the last 4 digits of the card on file that they showed was charged. This was a VISA card yet they charged a MasterCard. This is a breach of security to charge a card that is no longer on file. Exede did try to justify the mistake issuing a $69.97 refund to the card they did have on file. It took 3 CSR's to have a decent phone conversation or an agent that didn't keep us on hold 45 minutes of a 60 minute conversation. We then contacted Exede to upgrade our plan as we were using all of data. Which I knew we would probably need to considering we have teenagers at home. 3.

I signed up for Direct TV and then asked about internet bundling. I was sent over to another individual for the internet. At no time did anyone mention that the internet was NOT with Direct but with another company, EXEDE. I had never heard of Exede and I received a phone message thanking me for signing up with EXEDE. I then learned that a second satellite dish would be needed. I called to cancel the service for both Direct and Exede as I feel that they were deceptive with not telling me that I would be sent to another company. I believe the call center that I spoke with was somewhere out of the US. I could not understand either of the women I spoke with and I don't know where I was calling, SA or Asia? Do not deal with either DirectTV or Exede. They are dishonest.

I was with Exede for about 2 1/2 years (currently out of contract). Another internet service was in the area that offered terrestrial point to point internet service for cheaper and better data cap. This new provider wasn't sure if I could get a signal, but came out on 11/26/14. I did have a signal, and went ahead with the install. On the 24th an auto payment of $89.95 (including 10GB extra purchased by me) came out of checking for Exede (WildBlue) internet service. I called Exede on 11/28/14, to cancel my service, expecting them to prorate my payment, for a refund. They told me that they don't give refunds! In my view, they are stealing my money! This would have paid for November's internet, which I will not be using. This is not fair! I feel that I should be given a refund for the service that was paid for, that I will never use, because of cancellation! Since they cancelled my account, as requested, I am unable to produce a billing receipt (which sits on their website), but my account number is provided.

When I called DirecTV to sign up for their service, they encouraged me to sign up for Via Sat Exede satellite internet. The hold message on DirecTV recommends bundling with satellite internet for "lightening fast internet service". I signed up for the bundle. My original intention was to get DirecTV and keep my current cable internet. But when they said 12 Mbps, I was sold. My actual speeds are usually under 4 Mbps. During the evening, I get less than 2 Mbps which is not enough to watch an on demand movie.

I have had Exede Internet for 18 months because I live in an area where I could only get satellite internet. My monthly fee for the service is $160.00. They slowed my internet down every month after two weeks because they said that I went over my data limits. This was every month even if I was out of town and only used it for 3 days. When I would complain they would give me a couple free mb's of data but never really addressed the problem. Now I have finally moved and they are trying to charge me an early termination fee! Really??? After paying $160 a month for two weeks of service for 18 months??? I am going to our Attorney General, the Better Business Bureau, and everyone else that will listen. This is a terrible company and I don't know why someone is not addressing these satellite internet companies that take advantage of people that live in rural areas. This should be illegal.

So I set up service in August, took them 2 weeks to come and install it. I got charged $50 for a pole that I knew nothing about and had to pay the guy cash or he was leaving! 5 days later there is a charge taken out of my bank account for $114.00. The customer service rep (the first two hung up on me), said that the charge was "prorated" to include the two weeks that I had to wait to be installed. Literally had one cloud roll by our house and we were out of service the whole day! I told the girl I did not want service from them any longer, she said, "ok, I will get the account turned off for you". This was the end of August. We were turned off the entire month of September, but she never sent the box for us to return the pieces they require back from us. In October, I was again charged 99.00 on my account. The customer service rep said that I never had called at the end of August, and that I never requested a disconnection (that is a lie). I requested it then and she said she would end it for me.

I signed up for Exede on Friday and I knew going into the process that it was not good for online gaming (if they tell you differently they are lying through their teeth and angling for a sale). I knew about the 150G cap. and I know that the 12MPS is an average calculation based on how many people they expect to be on at once. I am a Directv technician so I picked where I wanted my dish and my preferred installer. I have no complaints. I will say this about any satellite provider, the contractors who install these services will rip you off and they will screw you on the quality of work. STICK WITH CABLE.

I had Exede installed on Monday as a bundle with my Direct TV. The technician had trouble finding a spot to place the dish that would receive a signal. He concluded on the front of my house is the only spot it would work because we live on a lot with large pines. Wonderful right? I agreed and he installed it. When he left he informed me it was not hooked up yet, they were not suppose to do that (oddly enough), but it just needed plugged in. He did tell me that it was getting great signal though. He left, I signed nothing with Exede. Once my husband got home, he finished hooking it up. Great signal? How about no signal! It would not even load Google!

Questionable installers, very late (truck broke down), demanded cash for longer cable, internet speed wouldn't even load Google. Worst than the old dial up. Didn't make service call scheduled and can't contact. They can come get their dish, I'll go elsewhere.

The service from Wild Blue/Exede has been spotty since I signed up for 2 years (and thankfully it ends in December). The latest thing has been cutting off service for several hours every night. After a few nights, I called customer service to be told their computer says I need a service call for $95 to align my dish. When I asked how the dish and satellite go in and out of alignment, she said it's what her computer says but they will waive $50 of the fee and I can pay $45. I sent a message to Exede asking to explain how the alignment comes and goes on the hour (amazing it was midnight out til 3 am - then 11 pm to 3 am, then 10 pm to 3 am, and so on until now it goes out at 5 pm and back on at 3 am) and all I got was an email saying their computers say I need a service call. I also asked how long the guarantee on the work would be and was told 2 to 3 days. It seems this happens all over Ocala, as I have heard of a couple of other people having the exact same problem and getting the same scripted response from customer service. Time to find enough customers getting this line of BS to file a class action suit against them!

Wild blue is terrible. Service was spotty at best and customer service was just one big run-a-round. I paid early disconnect fees just to exit the service. Upon ending service I was instructed that a box would be delivered to return equipment. I followed up several times (within their 21 day deadline) to no avail. I was charged the equipment fee (about 320 bucks) and am still waiting on box until this very day (2 months later). I will be contacting every avenue I can to let the world know how terrible they really are. And by the way, if you are sending them their equipment back, I suggest getting a confirmation and tracking number so that you can prove that you sent equipment back...... I will be...

We signed up with this service upon the recommendation of DirecTV, who I will be contacting regarding their recommendation. We did not get what we paid for - internet service. The service was spotty and will fail repeatedly. This is a problem for us because both my husband I often work from home and therefore need reliable service. When we called to fix it, they claimed it was our fault for using up the data. This makes little sense b/c they could have charged for more data or told us when signing up that they could not handle the data usage we told them would be occurring.

I moved to the country about 2 1/2 years ago and signed up for Wild blue service. The only thing consistent about them is the disappointing speed and service. I've had more than enough and lived out my contract. I called to cancel and was abruptly informed they don't issue refunds for partial month and that I would have 20 days to return their equipment or be charged for it. Having seen all of the other nightmares people have experienced about being charged despite returning the equipment, I contacted the bank and had the debit card on file terminated. I'll be sure to get signature and delivery confirmation for the return equipment so when they say it isn't back and threaten collections, go Wild blue yourself.

I terminated my contract after 5 months, I paid the penalty of over $250. I was not happy with the service at all. They sent me a box to return 2 pieces of equipment which I did the following day (after receiving the box). They billed me another $163.50 stating I did not put in one of the pieces of equipment which was not true. I had the TWC who was at my house personally hand me both pieces I needed to return. After several phone calls and twice they told me they would refund the money they said no they would not refund the money. I put in a complaint with my credit card company and they ruled in my favor after a lengthy investigation. Now they want the $163.50 back and threaten my credit. Do not deal with this company. It is horrible. Just keep reading reviews, I wish I had.

BEWARE!!! After 2 1/2 years of service, we want to disconnect because we are moving out of state. The customer service Cannot disconnect your service in advance, you have to call them the day of - then they will send you an empty box to return their equipment. By the way, they want you to climb up three stories to the roof to remove the dish. Nobody knows the address where we need to return equipment to. I wonder how many people can get on the plane carrying the satellite dish and a modem? Are they going to be liable if a person falls off the roof removing the dish? Maybe this is their way to get another $150 out of you upon termination of service.

Although the cost of Wild Blue was expensive, it was reliable. However, when we sold our home to move into a new condo we found out that we had to switch to cable and could take the dish with us. I understood the $75.00 early termination fee, but I was taken aback when they said I would have to go up on the roof and take down a piece of the equipment and return that plus the modem. They would not come to take down their equipment without charging an extra fee. That was not explained to me when we signed the contract. We have a two-story home, so it's no easy matter to go up there as winter will be coming on soon. I'm sure the new owners will not be happy with extra equipment on the roof that they will not be using.

I'm a student who has a lot of online classes. My mother and stepfather got Wildblue in a deal with DirecTV (who according to the staff members at Direct is severing ties with Wildblue). My mother has had the bill come out of her checking twice in a month. It has worked less than 1/4 the time, and upon calling there was no help. As a matter of fact, the associates we talked to were rude, unhelpful, and kept us on hold for 45 minutes. When a direct servicemen came to the house to try to help they were also rude to him! It seems to me that his company is unprofessional and cares nothing about the quality of their service or the complaints of their customers. Please don't waste your money.

I have been without service for over 3 weeks. They couldn't find me and then they couldn't get anyone out to help for some time. Then, when they were supposed to come last Tuesday, they called that morning (I have to drive a half hour to town to get phone service) to tell me they had to reschedule for the next Tuesday. And this has happened before with them. I teach online and rely on good internet service. They have even changed service dates and not informed the technicians, who show up with no one is there. It's a awful service with good technicians. After all this, they want to charge me almost $100 for the technician to come and replace their equipment, which failed due to no fault of my own. I plan to cancel my service when my contract runs out. I had better luck with a broadband modem.

Had my service down for a 3 weeks. Called and called.. Was promised a tech to come fix it three different times. Finally after 3 weeks, they showed up and fixed it. No refund there.. Now today I called to cancel it and guess what .. I'm 1 day into my new month and they won't even give me a partial refund... What a ripoff.. The customer service rep and his supervisor couldn't care less... buyer BEWARE... THEY ARE DISHONEST AND FLAT OUT CROOKS...

Not only is the service bad but after canceling, and paying an early $75 Fee, Customer Has to Go up on the ladder to remove Satellite piece or be charged another $120 for tech to come remove it, or pay $300 for Satellite. Ooo But the return shipping is free.

It improved slightly and then got worse. I found myself paying 20 extra... or $69 a month for service that kept getting worse and worse. I was being told I was using too much but I was only using double. I cannot even log into most sites now… still paying 69! When I got the email about my usage I got hot! I told them they were liars and that is what they are! I hear they moved out of Michigan after ripping people off! Good. We better warn where they went!

We have plenty of internet providers.. Directv recommended exede internet for a faster internet. No one mentioned to us that it was a cap internet. I was never offered different plans to suit our needs. Long story short, we went over our internet gb in 7 days... We don't stream movies or do much of anything on the internet besides surf the web and a little facebook. They wanted me to pay 300 after the first week to cancel to get out of the contract. I talked to every manager and supervisor I could. No one cared that it was not made clear it was a cap internet and I signed the contract where in the small print it stated that. You also have to climb up on your roof and remove the satellite yourself to send them back part of it. As a woman, doing this was very interesting. They will have a lawsuit on their hands eventually. They sent me to collections trying to collect their money for canceling ..... the first thing I have ever had sent to collections in my life and I refuse to pay it!!! Do yourself a favor and use a different company!!!

Wild Blue is wildly brown. Their product is **, their customer service reps are full of ** and they know it. The US is ranked somewhere behind Angola for internet access throughout the world. Wild Brown knows they are inadequate, but they are the only option for rural residents. The digital divide is bigger than Wild Brown or Hughes. Contact your US Senator, Congressman, Governor. Country folk need their internet as much, if not more, than city folk.

We just moved to North Carolina from Michigan where we had Wild Blue. Because of this same thing happening with HughesNet when we moved from Washington we called to cancel service while still in Michigan and asked what we needed to do before we moved and she repeatedly told us not a thing. We explained we were nicked with a 300.00 bill by HughesNet and they said the same thing and she said no just move. Well we moved and guess what? They need some equipment left at the house so now we are being charged 300.00 again because it's policy. I think it's a scam with these internet companies because it's happened to us twice.

My wife I went on extended travel and put our Exede Satellite Service on pause (Vacation Mode) for 60 days. My wife had to return early after being gone 30 days and Exede refused to reactivate our satellite Internet service until the 60 day time period had expired. There isn't a "technical" reason preventing them from restoring the service (I'm a seasoned IT engineer) - they just won’t. The real reason behind the Exede "Policy" is increasing the bottom line, at the expense of existing customers. If someone leaves and they're under contract there are termination fee$. If someone leaves and they aren't under contract there isn't an early termination fee BUT, an Exede account is freed up that they can then use to charge a new customer activation fee$ and installation fee$ generating more revenue by adding new account$, in lieu of taking care of its existing customer base.

I utilized Exede services because it was the only provider on my area. After it was installed, the service was poor, at best. After a couple months, I had someone come look at the dish and was told it was installed incorrectly. It took the tech over 4 hrs to fix this. Please note: I was paying for service for all the months that I didn't receive service because of Exede's mistake.

Been on a Sat Con for 10 years. I worked from home. I KNOW my usage. Last 7 months, EVERY month on the 10th, they say I'm over. I work only at night. Computers are shut down except when I'm on them. Two weeks of usage then nothing. Where's my meter!!!

Again, another problem with customer service... terrible service. Called and told me that my refund was approved because the service did not work. They told me I would have the refund in 2 weeks. I called today and now they tell me that my refund was denied..... This is the worst company.

I only had Exceed Wild Blue for two months and realized that their product was not what they said it was. When I canceled, I asked them to reduce my cancellation fee because I'd only been with them short time. I returned their equipment promptly. They did not reduce the fee even though I was not a happy customer. In fact, I think they went out of their way to make sure they got their money. I received an account past due notice threatening collections to which I made a phone call and pay the bill. Not happy with service at corporate level. Installation was excellent. Speed and performance poor. We got better service with dial up. Beware. Cancellation fee was $329.00!!!!!

I lived just outside a small rural town where satellite internet was the only option for access to the web. After just under 2 years with Wild Blue service, I moved. When I called to disconnect the service, the man I spoke to told me I would have to pay for the two months left on my contract and return their equipment. He listed the equipment I would have to return, and I wrote it down. I paid for the two months remaining on my contract. When the box to return the equipment arrived at my new address, there was a place for a piece of equipment that I didn't have. I returned the box with all the equipment I had been told to include, using my list. Shortly afterwards I received a bill for $161.25.

I bundled like others, only to find out wildblue does not bundle with DirecTV. Poor service. I have a hole in my wall now and it has not helped. I asked before I let Suddenlink go if the satellite was able to play games. "Oh, yes," she says and that was a lie. I bought a new PC and netgear. Very unhappy.

I was told that I'd be getting unlimited internet with very high speed for $62 per month and that the modem and router were included. After 3-4 days of good speed, the internet became extremely slow and my children can't even stream simple videos anymore. I want to cancel because I've been lied to but they are giving me a hard time with that as well. Their customer service is horrible and you have to wait about an hour just to talk to somebody who can't help. They act really nice while trying to rip you off. If anyone else feels that they've been lied to by this company please email me at **. We should all get together and stand up against this company. Hopefully they will remove their service and fees when all of us come together!

If I could rate this negative stars I would. After suffering with this company for 2 years waiting for my contract to expire I finally found an alternative. I have sent emails and called them at least 50 times and received "Canned Responses" about disconnecting and reconnecting the modem to reset it. Sometimes it drops 10 times a day. Every time I called they said it was my computer, which I knew was not true because 2x different C.S.R. told me 99%+ it was them but they were told not to admit it. Even when I told them I knew it was them; same canned response.

The internet speed is always slow. I have called dozens of times and everyone is always nice but they never help. My service is slowed now because they say I have extended my usage. I have not done anything different than I always have. I called to change to Exede two different times and their installer pissed me off and I cancelled. Wild Blue is a piss poor company to have to do business with. Their customer service has always been nice, and has always offered some form of restitution such as a free month of service.

I had Wild Blue for several months and I cannot say enough bad things about them. I checked this site to see if they got better. No they have not. Customer service is still very bad and so is connection speeds. I can't understand how they stay in business.

WildBlue double charged my account and we are still fighting with them for a refund. Some personnel who works customer service are rude and will even hang up the phone on you. Try to talk with a supervisor and had to wait over an hour and still did not talk with supervisor. Finally had all services with WildBlue discontinued. Last thing they want is their equipment back. And I'm still waiting for my refund.

Wild Blue/Exede has to have the worst customer support in the world. I had to relocate the dish and called them to come and align it. The tech refused to do so because I had moved the dish. They charged me for the tech coming out and continued to charge me each month since December 2013 without providing any service. In June 2014, they said that they would terminate my account and refund 3 months service at $149.46 per month. They refunded 2 months of service and then charged me for another month on June 29. All of their people are a bunch of liars and thieves. They will try to charge me again next month but I have put a stop payment on them at the bank!

I would like to make a complaint. I have been a customer of Excede & Wildblue since somewhere around 2006. I have spent thousands of dollars on installations, equipment and monthly fees of my choosing. I recently had to disconnect my account because I was moving to another State. I was given lots of misinformation along w/ having to pay an extra $60.00 for the last 4 months of my contract. I was informed on the day before I disconnected that I would lose all of my contacts in my e-mails and no longer have access to my e-mail account. To back up a bit I called three weeks before we had to disconnect and was told to call on the day we were moving, WRONG information. If I was told that point, I would lose everything. I would have retrieved my information and the only complaint I would be making is about the $60.

We began using this service when we moved to the area as it was the best deal for us. Unfortunately, the usage limits did not work out so well for us and we called to cancel. Last week a technician was supposed to come out and remove the satellite from our roof; we have three stories and I don't want my husband doing it. He was supposed to be here between 12 and 5. I was here from 11:45 on and actually dealt with the installer of the new system at that time. The business was given my husband's number and mine and told to try both. They only tried my husband's number.

Lightning struck at our house and knocked out several things - the internet is one. I called them about fixing and was told I would have to pay $95.00 for service call and then parts to fix which could be up to $300.00. I told them I'd have to check if our insurance would help pay since that was a lot of money. I told them I might have to just cancel and was told I'd have to pay for equipment and get it back to them. Later when I called about fixing, I was told that they could waive $50.00 off service call. I still didn't commit to repair. Insurance man said to fix and get invoice to show repairs and cost. I called to set up appt. And was told they would waive all of service fee, so I set up appt. In the meantime our neighbor who has same system, brought his modem over and we discovered everything was ok except power cord.

UNFORTUNATELY Wildblue/Exede is the only internet service where I live. Each and every step of the way has been a disaster... EXPENSIVE disasters! ! Every time I have had to deal with them, it was an expensive problem due to their unfair business practices. BILLED $300 FOR NO SERVICE AT OLD ADDRESS, DISH MOUNTED WRONG- CHARGED FOR NO SERVICE, SLOW SPEEDS 90% OF THE TIME, CHEATED OUT OF INTERNET HOURS, CALLED NIGHTLY MAINTENANCE, CHARGED FOR "UNKNOWN" AMOUNT OF DATA OVER CHARGED ON BILL BILLING MISTAKE - NO REFUND, BILLED $300 FOR NO SERVICE AT OLD ADDRESS - After I moved and cancelled my service (no 2 yr contract) they still billed me for the old address AND billed me for the new address.

When we moved to VA, AT&T didn't offer service in our area. When Directv came to install our satellite, the tech told me "We (Directv I assumed) provided internet service". I spoke on the phone with an agent that asked me what I needed it for and I told him internet surfing and to watch stuff on demand and gave him my debit MasterCard #. After installation, I called Direct to ask them how to connect my satellite, and was shocked that they, in no way were an internet provider and what I got wouldn't allow me net access if I downloaded just one movie. I called Wild Blue to terminate and tell them I felt they had been disingenuous in telling me the package would fit my needs, and was hit with an early cancellation fee for a service I had for less than 5 hours and did not use. They sent me a bill for almost 700 bucks. That's double the fee I was quoted, and I sent back their equipment!

Wanted to relocate existing acct but have to sign a 2yr contract. Where I live, there are not many internet svc that we can shop around for and so a friend referred me to Wild Blue. At the time, I thought they were great. When we moved in to an area that we would have a choice to shop around as this one was pricey but we had no choice. We were hoping to get a bundle deal. When I called to see what my options were, the rep told me that I still had so many months on the contract and that basically I would have to either pay the balance or sign a 2-year contract in order to stay with this service and have Wild Blue relocate me... I don't think it is fair if we don't have an option to move our services without paying a penalty of a 2 year contract... That makes me so angry I don't even want to do service with them anymore. I feel that if we are loyal clients then we should be treated the same... Stuck in limbo til I can find a way out!!!

Very helpful when you say disconnect!!!!! Make you take their equipment off roof or charge for parts, dangerous!!!!! But they don't care!!!! Waste of money.

Constantly during the free time from 12 midnight to 5am the Internet is not available... as stated in their ads and contract a "free zone." Customer service states that's the time they perform their updates and programming. Every day for 5 hours is excessive. I pay for service that they don't provide. Occasionally they will give a very modest credit. They also reset your data count early, stealing precious gigabits.

Poor quality, worse than dial up. No call in service... Have to drive to hotspot to chat because they won't recognize my phone # and hang up. Chat techs can't do much. Can't figure out how to cancel at all. Been trying for a month.

We made the mistake of upgrading to a Windows 8 system and our data limits were exceeded. Wild Blue shut off our service. When we agreed to pay for the new upgraded Exceed Service they set a date for the tech to do the install. That was beginning mid April 2014. It is now May 14th, 2014 and numerous install appointments have been set and canceled by Wild Blue. The latest being today! No one will give us an answer as to why they've all been cancelled and if they really are ever coming out to do the upgrade we agreed to pay for. They keep telling me they've given me a month's credit and a 25$ good will credit but as far as I'm concerned they can stuff it. It's like a car dealership giving you and loaner car but telling you you can't drive it! No one at Wild Blue will take any responsibility and believe me if there were another carrier in our area I'd cancel them.

Due to having an extra family member staying with us, we went over our usage allowance. And when I called to check on it, I was advised that if I changed from Wild Blue to Exede, the service would be better. I was told I would only have 10GB, but the service would never slow down unless I exceeded the 10GB. The person who suggested I change and the installer both told me how much better it would be. I have had Wild Blue forever and didn't want a contract, but agreed to a one year contract. Almost immediately I could no longer access some websites I use because they would time out.

I was forced to move when my landlord got burned by other 2 roommates. No lease agreement. Called, they will not discuss account without credit card. They won't note the acct either. This has got to be illegal.

Simply the worst company on earth. They have no idea what customer service is and every word out of their mouth is a lie. There is no way they can stay open for business much longer.

The service drops when the wind blows, or if there are clouds in the sky. The customer service rep Cheryl told me I am to expect it since it was in the fine print of the agreement... which I don't have. And the reason I called was the service was down for over an hour. I couldn't get to the internet. She asked me for the last four digits of my payment method, I told her I didn't remember which credit card I used. Get this... so she tells me to log on and look at my account to see how I pay. REALLYYYYYY!!!! So I say.... if I could log on to see the account I wouldn't be calling, and she hung up on me. WORST service I have ever had and that includes COMCAST, which is saying a lot.

Always seem to run out of data by the 10th of the month no matter how much internet service we use. I use my phone for the majority of my email and Facebook accounts. Turning off the wifi still does not improve the service. I should have checked the review comments before I went with WILD BLUE. Now I know why service sucks so bad... Even Hughes Net was not this bad.

While searching for internet... I contacted Directv to get their internet service and was offered Excede.net satellite. I was informed by the service representative with Directv that they do not offer just internet service. Ok, on that note, I was giving this company (Excede.net aka Wild Blue). Service was good for two weeks, afterward service was always lagging and had to buy more service within one month. Well, that is enough. Called to cancel this service. I was told that in order for this to happen, I had to return their equipment, no problem, sent it back to them. I tell that this company had me pay a $352.84 fee for not using their service for less than a month. This company is not for anyone that is on a budget. You will need to pay this company at least $1200.00 a year for their service. DO NOT BE FOOLED.

We signed up for Exede Satellite; received HORRIBLE, inconsistent, costly service; called multiple times to complain; received NO assistance except to 'upgrade' our service (at an additional fee, of course); decided to terminate our service; was offered NO termination fees via the phone; was later charge HUGE termination fees (for all our troubles and inconvenience); BUYER BEWARE of this company. We have no doubt that they are scamming others with low cost start up fees and then excessive upgrades.

Besides the service being poor and barely faster than the old dial up service, when I tried to cancel my account it has been one excuse after another on why they don't seem to be able to close the account. I called in January to cancel my account since I am no longer in need of the service and apparently it is too complicated for the woman I talked to because I find that two months later they have yet to cancel the account. I called back in and both times they have confirmed that I am not under contract and that there should be no problem cancelling my account. The woman that I talked to the second time processed the cancellation and while I was on hold she told me that for some reason the account would not close.

We were promised up to 12 mbps download speed. I asked what we could expect in reality. Was told around 8 mbps. Actual speed in the evening has been .8 with a high of around 2. That is not the rub. I told them that my wife watched Netflix for around 2 hours per day. They told me that unless we did online gaming 10 gigs of download per month would be plenty. Four days into service, we got an email notification that our data usage was 9.4 gigs and our service would slow dramatically if we did not purchase additional gigs at a cost of $10.00 per gig. This service would cost $400.00 per month or more to use internet as we are used to. Fortunately fiber optics came to our area. 250 gigs per month then $.20 per gig thereafter. To me this smacks of unfair trade practices.

Since sometime in February I have been dealing with throttled speeds and the threat of throttled speeds. Because I have had this happen before I installed independent software to monitor my bandwidth usage. I do not have a wi-fi system so no one outside of my home is stealing bandwidth. I have dealt with a few individuals that have tried to help, or at least said they were. When I have tried to contact them back I have been told that my case has been closed and I have to start all over again.

We have had WildBlue for years, yet again today 193.00 bill. For the 5th time they came, same problem over and over, never correctly fixed. The last guy, THANK YOU JESUS, could NOT figure it out. He called another tech., the man told him to go out and check?!?!?! Even though on his computer it stated all was fine with a piece on the Dish, his computer was wrong. He put the small little thing in, replacing the old one, waaalaaaa. I am back in business. After 4 months of never knowing if we were going to have service. The last tech. to come out prior said every time we moved the office door and it jiggled the cable just right it would work..Whaaaaaat? Yep another 95.00. I am fed up, looking into the other 2 available in our little town of Lucien, OK.

I had been a WildBlue customer for years with no problems but as soon as it became Exede, all of the problems began. At first, they switched out my modem, which ended up being a dud. Getting that replaced was a hassle within itself and then as soon as it was replaced it showed I signed a new contract. I did not. A couple of years into my service I decided to down grade.

Right up front I will admit I was late on a payment and my service was interrupted. First, the link to pay online didn't work (it comes up when you go online and they've suspended service). So I called the toll-free line. I made a partial payment accidentally through the automated system, then called back to make the remainder of the payment. In the past, making a payment through automated systems gets service immediately reinstated. This time, though, when I called back to complete payment, I was transferred to customer service where I was told I'd have to wait 24 hours for payment to clear. That didn't happen--according to WildBlue, though my card told me my payment was IMMEDIATELY available to them.

My husband and I have a ranch in Colorado, where we spend the summers, and a home in Arizona, where we spend the winters. For about 5 or 6 years, WildBlue offered a Seasonal Suspension Program so that we could suspend service at the home we were not using and, therefore, only pay for monthly service at the home we were using. We always used the WildBlue Select Package, so were paying $69.95 per month for our service.

We had WildBlue for 8 years because we live in a rural area with little choice, OR SO WE THOUGHT. Despite paying $83.30/mo, we were always approaching maximum usage no matter how much we tried to limit it. The first real issue we had was when Exede bought WildBlue. On the homepage it is written that access after midnight is free. Okay, we thought, great! We don't need to be so deprived... so we waited until after midnight to access sites with heavy graphics. Bad move. The meter maxed out. Customer Service informed us of our error; we had read the page wrong because that perk only goes to those who sign an Exede contract. We did not want any more contracts with this company, but we agreed to pay more for the Pro Package to get more bandwidth. But, guess what, that Usage Meter just kept moving on up.

I am surprised to see so many negative comments about wildblue. I thought Hughes Net got all the bad rap. I was raped, sodomized, shot, kicked when down, tarred and feathered by Hughes Net. I was so messed around that I made a video about it and put it on youtube. I cannot fully express my dissatisfaction with those thieves. I live in the boonies so I can only use satellite.

I've been a customer for 4 years, upgraded to WildBlue Exede. You name it, it’s all the same. They're all tied in together and keep telling you that you need to upgrade just to keep you under a new contract. I'm currently on Dishnet at 15gbs and paying over $100 per month. It never fails, 1/2 way thru the month, I run out. Then it’s back to snail speed - several month, actually about 4 months. They said I used all the time in just 3 days. Come on, what a lie. It is utterly impossible for that to happen. Would not do anything but give me a courtesy 1gb.

We had Wild Blue for almost 2 years and like others who have complained we had very crappy service. We called and canceled our service which we knew we would have to finish paying our last few months of the contract. The thing that seems so ridiculous is they expect my husband who is elderly to climb an extension ladder and remove a part from the dish that they installed on our roof. If we would have known this we never would have had their service. They also said if we need to speak with customer service on any related questions of our cancellation we can be charged. This is in so many ways not right. They have you either way because they have your credit card number and can charge for what they want.

I recently moved and was actively seeking a good internet service. Somehow, Exede was the first company to pop up for the local area. I was very skeptical due to their prices, but they said my location would not be serviced by other major companies due to the proximity. So, I gave them my info and they installed the dish. For the next month, I experienced lousy connection and slow service. I hardly ever used the service and STILL somehow had a data limit alert on my account. I didn't think this was possible.

I made a simple complaint and it improved for a short time, but they wanted me to go to what they call Exede. Before it was an invitation and later they show their true colors! They almost demanded that I get it and my home was in repair and still is. Finally, after many complaints of drop out and speed decrease they told me, "maybe you need our next step up" which was another 19 bucks. I was paying 49.95 and they wanted another 20. I cannot even communicate at 70 a month now.. all I am signed up for is just internet.. no frills! Many searches do not load at all! I have called them and it did little good... get our Exede? I want honor in what have first.. then ask me! Still 70 a month a little to no internet and they want to blame me for not having Exede? They lie at the top and we know, like Obama, they seem exempt!

I had the 25g package and when I called customer service to drop my package back to 10g package before I get billed another $180 plus dollars, because we no longer need the 25g for Netflix, the Rep said she could not go ahead and change it in the system because it would slow my speed down until it renewed on the 16th which would be 8 days of slow service, keep in mind I have already payed them the $180 plus for my gigs. So if you are looking to purchase Wild Blue, just get ready to have poor customer service and terrible programming from this company and don't expect them to be able to help you when you call in. When my contract is up I defiantly will be getting another internet provider. They are clueless at Wild Blue about customer care.

I upgraded from Wild Blue to Wild Blue Exede. They erased ALL of my emails and address lists in the process. It was a disaster. When I contacted them about it in writing, they never responded. While on Wild Blue, my normal usage was about 7mg/mo. On Wild Blue Exede, it suddenly has zoomed to 18mg/mo with practically no changes. When I contact customer service, they have no way to determine what has happened, when the usage is occurring, or anything else that would be helpful. They have a 15mg limit for normal use, and an additional 15mg for off-hour (2am-8am EST) use. I am often up at 6am working on the computer. No matter, nothing is ever charged against off-hour. The extra amount is not available, despite the terms of agreement.

I was lied to from the start by Wildblue Excede. Before even signing up I was first lied to by Direct TV. I was going to be moving and decided to use Direct TV at my new rural residence and I asked them what companies in the area provide 24/7 HIGH-SPEED UNLIMITED internet service. I was told there was only one company in the rural area and since they partnered with them they could connect me to order it and they sent me to Wildblue Excede. Direct TV also told me I would get just one combined monthly bill because it was a package deal. I signed up with Direct TV and then also with Wildblue Excede and nope, I get 2 bills, one from each and now Direct TV tells me they have nothing to do with Wildblue Excede.

After horrible service and being told that the termination fee could not be waived, I wrote the BBB about the misrepresentation of services. The next day Viasat contacted me and refunded my early termination fee. If you notify the BBB, the viasat office is in Colorado, so you will have to file the complaint there. Viasat, Inc. 349 Inverness Dr S Englewood CO 80112-5882

From day one, I had trouble. Their customer service is completely unresponsive. The data limits are not specified on the account in the beginning. Only when you've bought some music, streamed some video, download ANYTHING or read your emails do you realize the limit. ANY cloud cover for more than 3 or 4 hours means no internet service. I cancelled my account while still in my contract (paying the early termination fees) because the service is so unreliable. Then, they expect me to get up on my roof to remove the Tria from the satellite to ship back to them.

I was not told I had data limits when I signed up and lied to about a 30 day period to cancel. I do not game or download, but I do have a home security system with one camera and occasionally I will watch the live feed. Apparently, this ate all my data. After 2 weeks, no more data, no more internet during the day. Before that, very slow speeds. I was thrilled to pay the $345 termination fee. Really. Heed my warning.

I got DirecTV and their internet service which was Exede/WildBlue. It was fine for the first few months but now I cannot get my Wi-Fi connection to work half of the time. I have called the customer service for both DirecTV (who now acts like they never heard of the company) and ViaSat/Exede/WildBlue customer service only want to talk Me through fixing the problem over the telephone. I am not a computer geek. I became So frustrated I almost started to cry. This is the worst company I have ever seen or had to deal with! But now I am stuck for the rest of this two year contract. I am through with DirecTV and their internet service through Exede. You have now been warned.

Ordered Excede and was promised 12GBPS download speeds. Testing at 10 different internet speed sites proved at best I get 8 GBPS download even on sunny day. Also, the modem is caught in some sort of weird upload loop where the light stays on all the time unless I unplug the modem. Sounds like "helping the consumers consume" and Wild Blue thru Direct RCTV is a rip-off. I don't use twitter or Facebook and don't upload pics. 95% of my usage was from uploading.... HUH? Don't get this service.

On July 29, 2013, I called DirecTV to bundle TV and internet. I was switched to another Dept. for internet and received Excede. Both DirecTV and Excede salespeople on the phone told me how both dishes were 99.9% reliable and never told me that rain or weather would affect TV or internet. Excede said that before they could install the dish I had to pay 49.99 and I would get a refund on my first bill. I asked them to not take that out of my account until the dish was installed which was Aug 6, 2013, due to the fact that I only get paid once a month on the first and that is retirement. They said they wouldn't take it out until the install date of Aug 6, 2013, another lie. But they took it out that day, July 29, 2013.

I received a phone call from Excede they must have bought out Wildblue and they wiped the debt out and said that Wildblue equipment did not need to be returned because the company no longer exists. They need to let their customer service reps know that this is the policy. I am grateful to them for handling business.

Last year, I was pregnant with child #2 and moving into a bigger place and decided to pinch a few pennies. If I signed up with WildBlue and had auto payment each month, I could save about $20-30 which for a family of 4 with higher rent was a great deal! Well, in the long run, it was TOTALLY not worth the saving $20 a month! Their services SUCK! So so slow and to get ANYTHING remotely simple done, I had to stay up past 12 to get anything done, even as simple as paying bills! Being signed into a contract, you are left paying 15% of each month's bill you are pulling out. Ok, I guess I will have to suck it up and pull out early because I can't handle the terrible service. In one week, with doing very little, we used all of our data and would have to go 3 more weeks and we didn't do anything!

Just like everyone else, I have SLOW service and cannot even use Netflix until after midnight. I was told that invoice for service would be sent to my email. Come to find out, Excede, Wildblue or Viasat, not sure who I have service with, bills my card and withdraws funds whenever they want. I was billed $49.99 and 9 days later billed $75.36, which was withdrawn from my account without my knowledge. I didn't know until I checked my bank statement and seen the debits. I sent email to customer service asking for explanation. Still have not had an answer. I'm going to contact Attorney General's office and see what can be done with this company. They have to be stopped and held accountable. I assure you if anyone you know was scamming people and basically stealing their money, they would be arrested and charged. Why can this company do it and get away with it???

Like so many of you, I signed up for WildBlue (or Exede, I can never understand the difference) when I moved to a more rural location. They installed the satellite and then began delivering me poor internet access, with frequent outages, etc. Whatever. When I had an opportunity to move eight months later, I called to terminate service and they reminded me I'd owe 15% of the unused two year contract, and that I had to crawl up on the roof and remove the satellite equipment myself (I'm 63 and not in top shape). Fine. I got the stuff down with the help of a friend. Moved. Waited well over a month for the box to come so I could send it back. Two LONG (mostly on hold) phone calls got me the box. Shipped it right away. Month goes by, and I get a bill for over $500! I call (long hold) and get told they don't have the equipment; I must pay $300 for it, plus about $200 penalty for early cancellation. I tell them they have the equipment, and FINALLY someone admits yes, they have it. They adjust the bill to $220 or so, and I pay it, and I'm assured - this is it. You're done.

We had an appraisal company with four appraisers that used LESS THAN 5 gig a month at this very site. Only exceeded the 5 gig two times in six years. Now that we have moved the appraisers into town and have signed up for WildBlue, we can't get through the 3rd week until we (exceed) the max package of 15 gig. Now I am 63 years old and she is (I'm not going there)... It is obvious that we are not even getting close to that amount of band usage. But TRY to tell them that. They will not even send me a new box to try.

I have filed a complaint with the Better Business Bureau and filed under a bait and switch advertisement. The reason being is because I asked questions about the contract and package I was purchasing that was falsely translated. I was told I would receive 12-15 Mbps and the only thing that may be obstructed is streaming of video and music. Half way through the month I could not do basic web browsing, only allowing html format or not completely downloading a page. I was told by a supervisor the employee must of confused my package for the EVO package and I can either pay more or pay early termination fee. I will not be held responsible for employees falsely translating information to make a deal. I suggest you do the same.

I cannot get through a month without connectivity issues. When it does work, it is often slow. When I force myself to stay up past midnight for their free connection time, it is often down or slow. Technical support is nonexistent (unless you want to pay for a service call). They are rude, patronizing and most importantly unhelpful/unresponsive. One month, the data usage meter showed me using the internet when I wasn't even here. One month, it was down for 3 days.

I have been through the wringer as all the rest of you. Unbelievable. I'm especially disappointed that a fine company, Direct TV, which we've had such great customer support from, has relegated their internet service to these yahoos. In waiting for them to send the return box now over a month (!), I want to send it to them directly without waiting any longer, but of course, they only list a PO Box on their supposed "contract" I finally discovered on the internet. Did anyone of you happen to still have this address? Please post if so! Thank you!

Have you ever moved to the country for some peace of quiet or to get back to your "roots?" Well it turns out when you do this company is lurking in the dark waiting to take your wallet and illegally force you to it! I was told that I could cancel any time and I would have 200ms ping so I could still play online games. On day one I called customer support. (The system constantly hangs up on you. I'm guessing so you just get frustrated and they don't have to help you.) After 2 hours of attempting to reach somebody I was told that 700 ms ping is what I can expect. Long story short this company is dishonest and absolutely has horrible service in all aspects. STAY AWAY. You will get cheated, you will be disappointed and they will do everything they can to make things difficult.

NEVER DO ANY BUSINESS WITH THIS COMPANY!!!! THEY ARE THIEVES AND LIARS!! I moved to the country and hooked up my internet with DirecTV, a company I trust and like. DirecTV told me about WildBlue (who is either Exede or ViaSat depending on who knows what) and I signed up for their service after talking to the WildBlue rep. She wanted my credit card number and I was suspicious and told her explicitly that I do not approve or condone any charges on my account. She said it was a one time thing to sign up for the initial service and my card would never be charged without my consent again. I was leery, but signed up with them anyway since I have trusted DirecTV for over 8 years.

Do yourself a favor and don't EVER get involved with this company. All the reviews are true. My fiance and I are so outraged by this that we are contemplating taking them to court. We are both attorneys and understand the injustice of tricking people into signing a 24 month contract and then charging early termination fees when people realize that the internet service rarely works. They don't have to hold up to any part of their bargain and they will make their customers miserable then for wanting out of a deal such as this.

I'm a new customer. I live in a rural area. I opted to sign up with DirecTV for TV service. I asked DirecTV if they knew of any "Internet" provider company. They suggested their partner "VIASAT". So believing DirecTV would NOT suggest crap for a partner I willingly signed up. BOY...is/was that MY MISTAKE!! ViaSat has a working relationship with a sub company called "Wildblue".

Twice now after negative experiences with customer service my password to my Wild Blue account was reset without my knowledge or permission. I was logged into my account to retrieve the number to call them and after attempting to log back into my account after our contact discovered my password had been changed. I live rural and have no neighbors within a mile and the only device I have which uses the internet is my cell phone which has Data Sense that tracks my wifi/data usage. According to Wild Blue I used 15gb of data in 5 days this month (no streaming, downloading or anything except browsing Craigslist) when I don't even use that much over the course of 2 months.

I signed up with Wild Blue while living in an area that did not have regular cable and internet services because it was a very rural area. Once I moved and shut down the service Wild Blue was supposed to send me a box to return their equipment. I tried for over a month to get this box. I called several times but never received it. I even offered to go to the local UPS or FEDEX and pay to have the equipment shipped but they insisted it had to be their 'special' box. After over a month of trying to get this box they charged my $325 for not returning the equipment, even though it was their fault for not send the 'special' return box in the first place. Stay away from this company! They will go out of their way to take you for everything they can!

I called and complained about extremely poor service and WildBlue/Exede stated that I signed a contract and it did not matter. I have had this service for 9 months and it is down 4 days out of seven. They do not respond to e-mails and do not care. They have two-year contracts and all they want is money. I seldom have a day go by that the service drops me every single day for hours. I am forced to use this service now and have no options.

My husband and I decided to cancel Wild Blue service. We were aware there was a $300 cancellation fee. We had it set up where our monthly bills were automatically taken out of our checking account. I called Wild Blue and requested that the $300 cancellation fee be put on a credit card that we use like once a year as I was about to be off on unpaid maternity leave. I gave all information and my card was charged. About a week later I see that Wild Blue credited our checking account $300. I called them because I didn't understand why our cancellation was free. I was told we had no cancellation fee and spoke with two representatives and thought oh that's great - good for us, but I was skeptical.

This company by far is the worst that I have seen yet. When we got our internet it did not work from the very beginning. They did not even check to see if it started up before they left and I was at work so my husband was home whom does not know the first thing about computers. I had called 3x and was talked into how to get it restarted to work right, none of the times they had tried to "coach" me into working it, worked! I than called a 4th and final time to ask if they could send someone out since it was not working and I had already paid for 3-4 months worth of internet when I have not gotten to use it. They said it would be $50 for someone to come out and look and than they could charge me more depending on the issue.

After an awful customer service experience with WildBlue, I wrote a complaint here and a company person sent me an email asking me for my account number and my complaint. The email address she sent which I copied doesn't work. These guys are kidding.

I experienced the same thing as so many have gone through, I wanted to upgrade to the DirecTV's Genies and their sales people strongly recommended I switch over to Wild Blue/ Exede> Via Sat.com they repeatedly mentioned that that way I would be able to use all of the features that DTV offered with their upgraded system. The installer called ahead of the scheduled appointment and informed me that it would be an additional $150.00, Wild Blue C/S offered $25.00 off the monthly fee for 8 mos. The installer showed up at 5:30PM 08/07/13 wearing a DTV Company shirt and his truck had the DTV logo.

I have been a customer of Wild Blue Satellite service for over 8 years at my vacation home. I use their service only about 4 months a year but pay for the service year round. I have been satisfied with their service until this year. I had my service downgraded only once in 8 years when I tried to stream Netflix. Once I understood the impact on my usage, I stopped trying stream. Now that Viacom had taken WildBlue over, all their support had turned bad or worse. My service was recently downgraded and when I called to try to determine why, they had no specific data usage for each day of their rolling average. They could only say that I had exceeded my limits but that I could upgrade my service. I know that I was not streaming data or doing anything that would result in exceeding my usage limits. I had never had a worse experience with a provider. Everyone was defensive and unhelpful. Even, Kenny, the Supervisor I finally reached was essentially a salesman trying upgrading my service. I don't know how much better HughesNet will be, but they can't be any worse.

Wildblue limits your internet usage to 25GB/month, which you WILL use. Not because you actually use that much bandwidth, but because their "meter" is a thinly-veiled reason to make sure you pay more than the advertised rate. If you go over your usage limit, you have to pay for more - at $10 per GB - or your speed will be reduced to about one-tenth the speed of dial-up (and it only works on about every other internet page load - mostly because that speed is actually too slow to use a modern web browser at all).

Exede internet. Where do I start? First, the installer is 4 hours late. Then even though it's free installation, he states their mount for the dish won't work on my house (even though DirecTV had no problem mounting their dish) and the other mount will cost $50, and ask to write a personal check to him personally with no receipt given. I called Exede. They stated that was normal. Once it's hooked up, I realize there is no wireless connection. Installer states, "Oh you need to buy a wireless router elsewhere," even though there is a hiding $10 a month charge to rent their non wireless router (which was not disclosed at sign up). Then the service, it's so slow. Can't watch streaming movies, not consistent enough connection to do downloads, too slow for my kids to play Xbox online. Then there is the data plan..

I have been on the phone with them 6 times and can't access a site I use with my business. I have wasted hrs on the phone and trying to figure this problem out. I have had their service for some time and now it won't work. It is an ongoing problem and they have a horrible customer service dept.

The saga with WildBlue internet really starts with the fact that our internet service is terrible. Connectivity is bad even on blue sky days with not a single cloud in sight. It is especially terrible in the evenings and I may as well not even pay to have it at that point, in my opinion. We recently moved. WildBlue closed my original account and opened a new one for us at our new residence (I had to do this due to my 2 year contract with the company or be charged hundred of dollars).

People, I had the same nightmare experiences recounted by all the posters here. Please, if you have trouble with Wild Blue (and if you deal with them, you WILL have trouble), do not accept their con-game. You do NOT have to buy your way out of any contract with them because they are perpetuating a scam, pure and simple. Here's what you do: FIRST, tell your credit card company about the scam and tell them not to accept any more charges from Wild Blue. NEXT, file a complaint with your state's Attorney General's Office. FINALLY, tell Wild Blue you will NOT honor the contract, since they are thieves, and if they don't like it, let them sue you (which they will NOT even try to do). Believe me, I did all of this after five months of "service" from Wild Blue, and they never got another dime out of me, nor did they try anything to "ding" my credit. You have NOTHING to fear from these crooks. They KNOW what they are doing is illegal. They make money by intimidating and defrauding people. Don't fall for it.

First, our installers installed our dish wrong. Broken seal, had to deal with lag/no connection for months until they sent someone out to fix it. The installer did not run enough cable, nor explained anything to us.

This company charges an initial fee of $49.99 with free installation. I received an email confirming my installation would be the following Monday from 8 am-12 noon. The day of installation, they called me at work to verify they would be installing at 4:30 that afternoon. When I told them it was supposed to be that morning between 8 am-12 noon, he told me I was mistaken, so I pulled up the email and read it to them and he told me it was my mistake. When it became 4:25 that afternoon, I got a call saying they would not be there until 5:30. Then at 5:30, I got a call stating they would be there in 20 minutes. Finally at 6:55, the technician showed up and basically told us the service wouldn't work.

Weather outages - We had no service when the weather was bad in Kansas City, Missouri. Another time it was due to the weather in Minneapolis, Minnesota (told to by their Indian customer service people). Only problem is that it's over 1000 miles away from where we live. Upgrades in their service completely knocked out our service. Weather interruption was so often that we were paying for no service. The internet is so slow that our system would go into sleep mode. We cancelled our service and they still tried to collect. We were sold high speed internet, but it's so slow that my wife had to drive to the University to do her research on a high speed system. Wild Blue is a con.

The service would cut out repeatedly for short periods of time (seconds to minutes). It did not work well in the rain and did not work at all when weather was severe. The installation a year ago was problematic with the first technician not doing the job and the second taking far too long for it. The speeds, when I checked them, were often not at the advertised speed. The cost per gigabyte was high and the amount of gigabytes allocated per month was anemic, even for what I consider to be ordinary internet usage today, not even counting trying to use Netflix of other online services to watch TV programs. Even paying the exorbitant disconnect fee, I will come out ahead financially by switching to another service which is both faster and has unlimited bandwidth for the same monthly fee as the lowest bandwidth option with Exede. And, the new one works in bad weather. I cannot recommend this service.