Verizon Fios Reviews

Verizon production manager Joe **, who manages the rollout of new IMG, through his tweets and blogs on Verizon forum for several times already issued dates for the rollout of new software for Massachusetts and New York customers, only to renounce later his self established dates of rollout and announce of one after another delay. By my count there were already 4 delays of promised rollout dates of the new software by Verizon.

I personally called twice to Verizon Customer Service and then a Verizon rep and his supervisor assured that the rollout scheduled for Massachusetts is in November 29, 2011. But now its' almost guaranteed not to happen. On November 22 Joe ** produced one more tweet informing those who read his tweets (not Verizon FIOS Customers, but those who he chooses to answer to) that it will be another delay for several more weeks for New York and Massachusetts customers who are unfortunate enough to be compiled together in Verizon VHO-6 (Verizon upgrades new software by VHO, one at a time)

No formal explanation on Verizon forum why delays has become a routine. Again, we are the only region in the nation not upgraded. No apology, just vague and meaningless referral to several more weeks of another delay. This kind of treatment of the customers is like standard operation procedure for Verizon and I would like to force Verizon to, at least, explain to many hundreds of thousands Massachusetts and New York Verizon FIOS customers why they are being discriminated in getting new software and all new features associated with it.

I told the party calling that I had not authorized a new line, and she said it would be canceled. Upon arriving home, I discovered that I no longer had phone service, and I immediately called Verizon and told the customer service rep that I suspected that the disruption was related to the prior call. After more than 2 hours on the phone, he confirmed that the unauthorized order had triggered the cancellation of our phone service and told me that nothing could be done to restore that service.

I insisted on speaking with a supervisor, who reiterated that he could do nothing and that I should try during regular business hours to speak with an "escalation" supervisor who would be given my cell number. That rep did call the next morning, and I learned that the supervisor from the night before was also an "escalation" supervisor who could have provided more assistance. Despite the intervention of the second escalation supervisor and a "Retention Team" member, I still cannot have my phone service reinstated until I have the opportunity to leave work and go home to activate the new set box.

Complete inability to resolve any issues due to a horrible Customer support! If there're any other customers out there that have been repeatedly billed bogus charges from any of the Verizon services, that are currently in the process of suing Verizon, I would like to join them in those lawsuits. I'm so frustrated and beaten down by Verizon and its Customer Support, that I do not know what to do anymore. I'm on the phone with them every month, spending countless minutes on hold, without any resolution to the problem created by them in the first place.

A month later, same bill. After waiting for an hour and surging with the sales person, they said they will correct and refund but nothing changed. This time I was told it's the new price? A 20% hike in price. Combined with first one, it's $8 times millions of customers that translates into several hundred million hike in price. The consumers are so unaware of this nickel and diming them slowly. Going about their busy lives to me it's an added burden that I do not need.

The next morning, I had no phone, internet, and IT cable service. My neighbor reported my service out of order. Shortly thereafter, a service agent said he would fix the problem while I was dealing with funeral arrangements for an immediate family member. He ruled my house installing new boxes despite the fact that I told him, thus, was to be a simple box switch. After he drove off, family members' calls for the funeral were not getting through. It was then that I realized that my phone number was changed without warning, notification, or my even receiving the new phone number.

No one at Fios helped me or was willing to change the number back. I was told to send a death certificate and hung up on. This was a deplorable disservice to a valued customer at a tragic time. There was no compassion whatsoever. I plan to switch my service after dealing with such insensitive incompetency. I would give Fios a 0 rating but the lowest allowable was 1.

I called today in regards to a shipping box, which I was supposed to receive to return the cable box equipment. While on the phone, I was told my plan was $54.99 with a 1 year contract, despite the fact that this is not what I agreed to. I was told repeatedly that they don't have such a special right now and that I must be mistaken because the "reps’ notes here don't state such a thing". This was clearly a bait and switch technique to force me into a contract at a time when I stated that I could not afford the internet based on the current rate.

I received my first bill to learn that Verizon is charging me a monthly package rate of $99 (rather then the quoted rate of $89), plus a monthly DVR rental fee of $15.99 (which was supposed to be free), along with a FIOS activation fee of $49.99 and an outlet installation fee of $54.99. The outlet installation fee is for installing a new outlet, which is an outright lie.

I called and spoke with 3 different Verizon Representatives, each of whom said that the sales associate unfortunately quoted me a price that they are not able to honor. I asked for an escalation path and they said there is none. That I called in to a call center and all they can do is forward my complaint to a supervisor, who is currently not available.

One of the representatives was able to reverse the activation fee but none are able to adjust the price to what I was quoted nor waive the fake outlet installation fee.

The next month, when I received my September bill, I was still being charged for the two boxes, so again, I had to call Verizon billing. In October, the charges were still on the bill, and this time, when I called I asked to speak to a manager. I was put in contact with a Mrs. **, who verified that the boxes were received on July 14, 2011, and scanned into Verizon's warehouse on July 15, 2011. Mrs. ** assured me that she would take care of this, and gave me a confirmation number.

I recently received my November Verizon bill, and I am still being charged $19.98 for the boxes, despite that fact that Verizon customer service has confirmed three times that they did receive the cable boxes. I feel that I am being harassed by Verizon, because they are forcing me to call their billing department every single month to have my account credited for items they confirmed they received on three separate occasions.

2.) Fios promised channels they could not give me. 3.) Fios did not tell me till the guy was in my house for an hour. Even though my order had been scheduled for over three weeks, that they could not give me HD service. It was another month before they could send a guy (who looked like an ex-con inner-city type who refused to help me with setup) by with an HD box.

4.) To this day, they do not have my correct name on record. They put the wrong name on my record initially and claimed they could not correct it. 5.) They destroyed weeks of my time because of their poor phone system in which you have to jump through impossible hoops to speak to a real live person. This is abuse!

6.) They could tell me they did not have to come out until the third day after a big snowstorm knocked out service because they are regulated by the State Corporation Commission and not as closely by the local (County), unlike the local cable company. The word "fiber-optics" and their long history of association with the Bell system makes them exempt for the closer regulation and scrutiny to which the "cable" companies are exposed.

The DVR still was not working, so I called in last Monday to get it fixed and whatever the girl had me do ended up making the problem worse - now, I had no TV at all! So, they sent us a new box which didn't arrive until Thursday, so after another hour and a half on the phone, the new box still was not working and we were told to wait 45 minutes and call back if it still did not work. Of course it still did not work after 45 minutes. We repeated this for another two times, finally, I had to call again and spoke with the manager who told me that this was unacceptable and would issue me a $90 credit because of all the issues I was having.

On Saturday morning, the TV still was not working. I called and said that I needed a technician out today or I was going to cancel my service. So, after sitting around, waiting from 8am to 4pm, the technician finally showed up and it took him two hours to fix the problem. Now, it is Tuesday morning and we received our bill via email which was for $95 more than normal, so again, I called and was told that I was charged $95 for service call to them for coming out to an appointment, which I had canceled in the first place, and fixing their phone line that was not working. I was then transferred from billing to technical support and then back to billing.

The first two ladies whom I spoke with were completely rude and told me that they could not help me. The panic attack was setting in, and finally, the last girl I spoke with said she would remove the charge but also informed me that the $90 credit that I had been given for the week of no TV service was denied. I had to end the call. I didn't want to be fighting with this worthless company. It has been one issue after another, and I honestly feel that it has become unhealthy for me to remain a customer and will be looking elsewhere!

I had no phone or computer service for nine days. I tried to contact customer service over three times and each every time, after waiting 30 plus minutes, I was told that no one could help me. Then I canceled on September 9 all Verizon services. They made adjustments to the final bill resulting in a refund to me for the amount of $17.00, check no. **. I spoke to Cindy at Verizon, whom told me the account was settled and closed. Then on 10/22/11, I once again received a bill for a monthly charge from 10/16/11- 11/15/11. I called to complain and remedy the situation. They are now telling me that I broke the contract, which I did not do. I asked to speak with a supervisor and was told one would call me back. No one has called. I do not owe this money.

Verizon sucks and is playing games with its customers. This is not customer service. This is theft, and since this contract is based on false pretenses, it should be invalid.

From that time, I had to cancel my scheduled date for installation due to the flooding. I had to be transferred with my job, which is in Fairfield, NJ, to Jupiter Florida office. So the September date was rescheduled for October 20ll. We then got more rain, and I had to reschedule that date to November 12, 2011, which worked out better so I wouldn't have to take a day off, and was told because they were caught up after the flood.

At this point, I asked about the phone number, because of my job and so many client contacts I have, it would then be easier to leave the number the same. So I asked to be explained in more detail about this. All I was told is that it's no problem, but it will take more than 2 weeks, which my appt. was more than enough time. But she told me she has to give me a new order number. So she did give me a new number and said she checked to make sure all information was transferred from my first order.

I got an e-mail to confirm the date, and the bill for the first month was now $111.00. The same order is now $26.00 more a month. I called very angry. I got a girl in the retention department. I explained the whole ordeal, and she took the time to explain to me what the other girl didn't, that because they have to actually call Optimum, and it's like buying back the number so my service is not interrupted. Because now, they gave me a new order, because I decided to keep my number, I don't get the deal that I got with my original order in September. If the girl told me this when I decided to keep the number, I wouldn't have done so.

I am a single mom, struggling just to keep my monthly bills affordable. This is crazy. if it wasn't for the girl in the retention department, I wouldn't have even decided to change to FiOS. She tried to do what she could. And I didn't have the same deal but close to it. This is a bad taste of something I don't even have yet. They need to hire more people like the girl in retention department. I am sure I am not the only person this has happened to.

They increased my billing by $36.00. I was absolutely unauthorized of any of these charges. When I called, they just said they apologize for the inconvenience and would credit my account. This is not the first time that I have had unauthorized charges but this time I decided to file a complaint with you. I asked them if they had a number that I could call to file a complaint and they said no.

I had been waiting three months to have the returned equipment charges credited. The equipment was returned promptly to their store. They would not discuss it with me and I was told to call billing. I had been told that it was corrected and my bill would be lower. Instead, it keeps going up and I have not been given any credits. I have tried numerous times to go online to see my complete bill and check on the credits but I can't see it. It's too aggravating to call them.

I got a bill the next month for $69.99 per month and only for 15/5 speed. And when I called Verizon to complain, they asked if I had any proof. I didn't. That scumbag didn't write $29.99 on my order anywhere! My fault for being naive. So I called back and asked a Verizon in-house salesperson to try to figure out how to lower my bill. He said if I signed a one-year contract, he could give me 15/5 for $44.99 a month. I said okay.

Then, a man from Verizon came to my door with an order for Jason ** to have service disconnected. I told the man that there is no Jason ** living here but the address he has was correct. Next thing I knew, I had no internet. I called Verizon that night, and they informed me that the account holder with my account number is dead. So when I signed up for a one-year contract in 9/21, someone else called in on the same day and canceled service due to Jason ** passing away. Awesome... Someone at Verizon authorized my account to be closed.

They got it back up, and when I asked about the price, the man told me $49.99, and I corrected him, stating that I was already quoted $44.99. And he said that he would make sure I was being charged $44.99. Then I got a bill for $54.99, and I am being charged for an activation fee of $29.99 and a partial month in September when I already paid September's bill in full. When I called billing, I was told that there was nothing in their notes that I was disconnected due to their error and that I couldn't prove that I was quoted $44.99.

Two hours later and two requests for the manager, I managed to get the partial month and the activation fee removed, but they wouldn't budge on the actual price of the internet. The manager said he would have it investigated, and if they see I was right, I would be charged $44.99. If not, too bad I have to pay $54.99. I want to be let out of my contract, since there was no meeting of the minds as to price. I never agreed to $54.99, and they can't prove that I did. Of course, they said no! They are unethical and horrible. They should be put out of business!

Big surprise, it didn't go away and Verizon wants me to pay for something I tried to refuse!

I just got off the phone with "supervisor" Gina at the Illinois billing department, who gave that same runaround, "If you didn't want it, you should have canceled it". But that's the point, I didn't want it and they forced on me anyway.

If you have any other option, steer clear of Verizon.

I have contacted their technical support, who apologized profusely that there was nothing they could do unless the billing department provisioned me for higher speed. The billing department told me that they could not do anything and deferred me to the tech team. Get the point? I have asked to be credited proportionally to the service speed being delivered, but they avoided the math and dismissed the request altogether.

Verizon Service Department is as clueless as their management. No wonder they are losing fixed line customers faster than they can reduce their fees.

I will switch to Netzero DSL which offers 7.1 Mbps service for the same price as Verizons 3 Mbps service.

I then called tonight to again cancel the order, and I was put on hold and transferred to another department when the call was dropped. I then called the 1-888-669-9901 number given to me by the woman that transferred me, and I was told that it was the wrong department and I was placed back on hold and transferred to someone who said that she used to know how to do it but she can't help me. I was then given the number 888-483-4000 and told to call in the morning. I hung up and dialed the phone number and that number led me to a service for free sex.

He gave me a bill for the service call totaling to $195.28, but indicated he would not charge me until Stephanie ** and Ozzy ** reviewed the situation, and indicated that the bill would be reversed and to follow-up with them. I called them that afternoon, the next day, and 2 additional times leaving messages but with no response. On 10/4, I received a bill demanding payment in full for the above service call. I am protesting the service call bill of $195.28 and the monthly service fees of approximately $21.00/month from February through September = $168.00 for services paid, but no monitoring being done because of the above issues.

I contacted Verizon, who also aided in the connection issue that caused the alarm system connection not to dial out to the monitoring station, but their response was if it's not a Verizon product that malfunctioned, it is not their problem (per advisor Chris and supervisor John). Also, Verizon indicated that if I wasn't being monitored for 8 months, why didn't my Alarm System contact me?

I went to the local Verizon store to get a new modem, took it home, still no Internet. I was on the phone last night for almost two hours speaking with a representative from Pakistan who could barely speak English. The soonest I could get service was Thursday, 09/29.

I would like to know who is going to compensate for the lost wages of my daughter. I would like to know why customer service is forwarded to overseas. This is why our country is the way that it is--all jobs being shipped overseas for the benefit of the corporation, not the people.

I appreciate any assistance that I can get regarding this matter.

Two weeks have passed and still no phone service. A new order was on for September 18, 2011, promising a technician would come to the home to complete the installation process. Instead of a technician coming home, I was sent a txt message with a notification that the order had been closed.

Today is September 23 and still no solution.

I have names and times since I initiated this order. I want verification now and a credit for inconvenience. Waste of my entire day and night and too many calls and departments passing the buck to get this resolved. I do have attorneys and will be contacting them tomorrow.

I have had to call in every month since then for miscellaneous charges on my account. They continue to tell me it is taken care of when in fact it is not. I have even had a manager named Tom (would not give last name) tell me to call in every month to get credit. Not professional coming from what is called a manager.

Then I was told that something was rejected that's why they didn't show up. Baloney. I wasted the entire day waiting for them. With this kind of service, I don't think I want Them. Then I looked and saw where they sent me an email at 4:27PM saying they changed the date. This was after I called them and a half hour before they called me. Somebody screwed up and they are covering their tails. Well, my next stop is Better Business Bureau for a complaint. People should not have to suffer waiting all day because of poor service.

After making sure numerous times that the IPs were public and that this conversation was being recorded, I agreed to the public IPs and to the price. I had her place an order and I was given an install date. I then asked when or how can I find out the IP address to be used. She then transferred me to tech support. The tech support agent doesn't see an order for static address and transferred me over to Verizon business. After going round and round for over four hours, I asked for someone from the management to call me and see what I agreed to as an order.

They kept giving me the same speech, "We don't sell static IPs in residential." I asked for them to listen to the call recording regarding the order. They kept saying that I was already told that they do not sell static IPs and that I can cancel the order if I do not want what I ordered. The calls I received from the upper management said that they will get back to me and I have yet to receive a callback from them. They said that they will forward it to the right person and again, no call back.

Despite the technicians' efforts, the problem persists. Finally, I asked for the billing department to have my bill adjusted, where I was dealt with by a very rude and short-tempered woman named Demetria. She provided me no recourse for remuneration even though my viewing experiences have been ruined. When I asked to speak to a supervisor, she rudely stated that the earliest I could expect a call was Wednesday (four days later) as it was a weekend and the backlog demanded a 48-hour turnaround.

This company is almost a parody of itself--a large impersonal corporation, undermanned or under-trained in its most important area--customer service. Their goal seems to be to frustrate the consumer to a point of giving up. There exists no cooperation between technical services and billing, each stating that they "cannot control what the other does." Verizon FiOS is a virtual monopoly and, therefore, have no incentive to be excellent.

I am so frustrated with Verizon! As a long time customer of theirs who has a Verizon bundled account (home phone, wireless and DSL), you'd think they'd treat you a lot better than this! My husband and I are looking into other companies and we're dropping Verizon as our provider.

Our 3 lines were immediately inoperable. We had our phone equipment company come in and they stated that he fried the lines on one card and that the phone system is obsolete and would cost us about what it cost for the original system 4 years ago, which is $2600. We filed a claim with Verizon's insurance company, Sedgewick, and 1 month later, they denied the claim stating that the system was not working prior to their coming. We have proof of calls made that same day with One Source. We feel Chris, the installer, is protecting himself. We also have 4 witnesses who could state that when he was with the phones, they stopped working except for the 2 lines.

On 01 September 2011, around 5:30 p.m., I received an automated phone call saying that the installation date had been changed to 22 September. I had already scheduled a time off from work, which required finding additional resources to cover my work shift. I called in to find out what had happened. They said that the change was due to Hurricane Irene. I asked if the Verizon strike also had anything to do with it. They said, "Yeah, well, that too." I also asked why they didn't notify me sooner and waited until the last minute. They said that they also don't know why this happened.

This is unbelievable. A big company at their worst. How can they sustain this business when they are running it so inefficiently? And this is one of the most basic functions, an account name change. I can only imagine how the rest of the business is functioning. I predict this business will not survive.

Multiple hours were spent on phone conversations without any results. Twice, they sent a technician who claimed that he was not trained for that type of work and left. Then, we were getting text messages that the work was done. Verizon representatives refused to give us an email or address to make a complaint in writing, and it cannot be found anywhere on their site. We are just wasting our time with all our complaints in multiple phone calls.

At least twice, we spent all day waiting for the repairmen (Saturday 09/02/11, Tuesday 08/30/11). Today (09/05/11), again, I spent one hour trying to get a technician unsuccessfully and then to make a complaint, and again, Verizon FiOS's representative refused to give me his regional director repair department or any other administrator so I could make a complaint in writing.

They all agree that we have an electrical hazard because of malfunctioning device inside the house and improper grounding of the Verizon wires outside of the house but refuse to proceed with the repair or to give us any address to register our complaint in writing. I believe that, by law, a utility company has to be obliged to have an address and a complaint unit. As of now, we have an electrical hazard in the house neglected by Verizon, the company that has installed the malfunctioning device and did unsafe electrical grounding.

At least, twice, we spent all day waiting for the repairmen (Saturday of 09/02/11 and Tuesday of 08/30/11). Today, 09/05/11 again, I spent one hour trying to get a technician unsuccessfully, and then to make a complaint, and again Verizon FiOS representative refused to give me his regional director repair department, or any other administrator to make a complaint in writing. They all agree that we have an electrical hazard because of a malfunctioning device inside the house, and improper grounding of the Verizon wires outside of the house, but refuse to proceed with the repair or to give us any address to register our complaint in writing. I believe, that by law, a utility company has to be obliged to have an address and a complaint unit. As of now, we have an electrical hazard in the house. It was neglected by Verizon-- the company that has installed the malfunctioning device and did unsafe electrical grounding.

Verizon tech support acts as though they don't know what’s going on and run customers through the customer service ringer. I was put on hold for 20 minutes and no help.

This is an important issue of both safety and contractual obligation. We cannot continue to have our phone through FiOS if we cannot have certainty that we will genuinely have the preferred service especially as, during a power outage, our cell phones can't be charged.

I have been a loyal customer of Verizon FIOS from 2008-Jan 2011 (when I lived at **, and when I moved to my current address **). I have consistently paid my bills, in fact they refunded my final payment because I overpaid on that account by 80+ dollars, when I canceled my FIOS account in January 2011.

I signed for Verizon wireless in December 2010. When I signed up, I also enrolled in the automatic debit payment plan (which means my bank account is automatically debited every month for the charges due). Every month, my account was automatically debited by Verizon Wireless and every automatic payment was successful up until 5/25/2011.

In May 2011, I decided to resign to Verizon FIOS. During the signup process, I was told that I should enroll, where all my Verizon-related bills (Verizon wireless, Verizon FIOS) would be automatically consolidated and debited each month.

At no point in time did they notify me that I would have to deactivate my Verizon Wireless automatic debit plan and re-enroll in the another automatic debit plan for the consolidated bills. This is illogical as my automatic debit details are already on record and set up to pay existing bills, why would I suspect that I need to sign up a new automatic re-enrollment plan to pay those again along with the new bills? They should automatically roll-over and consolidate under my existing automatic debit payment plan, which was already in effect and successful for five consecutive months!

Again at no point when I signed to enroll in One Bill (consolidate payment method) by verbal, contractual, online, or email did they inform me of the fact that I would need to delete and resign to the same automatic debit payment details!

So apparently, because FIOS did not use the existing automatic debit payment plan I have on file with Verizon Wireless, they did not charge my account for two months and are now blocking both my FIOS access and wireless access. Because I have no idea they're not automatically debiting my account, I had no idea what's happening until they blocked all my Verizon-related access. I suffered significant financial damage due to me not being able to access my business critical application due to this Verizon block. I had no way to contact my work (since they're blocking both my Wireless and my FIOS access).

I agree to the full amount owed after my most recent automatic debit payment on 5/25 (391$ as of 8/29), but I refuse to pay the 33$ restoration fee (3$ to make instant payment, and 30$ to restore my service). Since they did not notify me at the time of my enrollment of consolidated bills, that I will have to re-enter my automatic debit payment info when it's already in USS and on file in paying the existing Verizon wireless bills!

I will not pay the principle amount (which I will/can pay in one shot) until an agreement (credit for the 33$ restoration fee) is reached since I do not find that I should be responsible for the restoration fee. I have perfect payment history in the three years I had Verizon FIOS back in 2008-2010, and perfect monthly payment of my Verizon wireless account after enrollment in their automatic payment plan, until after 5/25, when they switched me off without informing me.

When I explained the situation to Verizon FIOS customer support and the immediate supervisor, they were extremely rude and condescending to me over the phone. They informed me that they are refusing to issue me credit for the restoration fee. They initially claimed that they sent me an email informing that I need to re-enter the automatic debit payment information after One-pay consolidation date. This turned to be a lie as I asked them to reproduce the evidence of this email and they were not able to. Additionally, they claimed that it was indicated in the One-pay contract I agreed to. This again was inaccurate as they cannot reproduce evidence of this. They claimed that they have called me several times over the FIOS phone land line. I do not even have the FIOS land line connected as it's useless to me since I have Verizon wireless service!

So until I receive the restoration fee credit (33$), I refuse to pay the principle amount of (391$). I am also notifying them that they will not be allowed by NJ law to forward my account to a credit agency and/or make alterations to my credit report. If Verizon agrees to credit me the applicable restoration fee and have my services restored, I will make an immediate payment for the principle balance owed. If they do not agree to this, we can dispute this in a court of law in which I will be counter-claiming financial damages to me as they unreasonably shut down my communication medium to the outside world without sufficient notice.

However, Verizon refuses. They are the only ones with the information that they are requiring I provide. How can I give the information they need, if they will not provide me with the information I need?

But in May, we received a bill for April. We called them again and they said it's in process. But we again received a bill in June; we called them again and same answer. We finally got so frustrated with each person telling us it is in process (after at least an hour on hold and many transfers each time) and not fixing it. In July, we received a bill again so we called them again and a representative said there is nothing about our conversion of cancellation in their notes; so they can't do anything.

Finally, we asked them to talk with a manager. The manager also gave us the same answer. We provided him the representative name and cancellation number. He said they don't have notes and that representative is not there, so he can't do anything. The manager even told us that you have to pay the bills or else we will not cancel your service and it will generate bills for the coming months also.

We have never encountered anything like this with any other provider. We agreed to pay for the March bill as we used the service till March, but we don't want to pay the bills for which we haven't used the service (after getting a cancellation number and so much follow up). It's not our fault that they don't train their representative and their representative are not responsible enough to perform their task and update the notes. So now, the total bill is $211 and we were supposed to pay $30 for the month of March only.

When I came to the store (Hunt Valley Towne Centre), Valekes ** told me that she can't accept the DSL equipment without any reason. When I began to explain it; that I rang before the arrival into the storage, she said she doesn't care about my demand. I arrived at the Verizon Retail Store location on Bell Air, MD 21014 and returned the DSL without any problem. I do not think that Valekes ** can continue working on the Verizon Retail Store.

I got an alert today from Chase stating that my account was overdrawn. They took $223.00 out of my account without my authorization. I called to speak with a representative and got the run around. I have wireless service with them as well and will be disconnecting it soon. Their customer service is the worse.

When I attempted to make a phone call on August 10th, the call were directed to Verizon. At that time Verizon informed me that they had placed a restriction on my phone due to my past due bill. Not only had they placed a restriction to my phone but they also restricted some of my cable channels. I was told to pay the bill at one of the payment location and they would remove the restrictions from my phone and TV and all I had to do were call the authorization number in to one of Verizon representative.

On August 20th, I paid the full bill and as instructed, I contacted Verizon and was informed that there wasn't anything they could do and that I would have to call back on Monday.

Then on Monday, August 22nd, I contacted Verizon once again and still wasn't able to get the restriction removed because Verizon is stating that the computer does not show it as being posted. Keep in mind that I have been without a phone, home alarm and some cable channels, yet Verizon has demonstrated they do not care and that they have staff informing you of something to do which isn't true.

Why would a representative tell me to go at a payment location to pay the bill and to be sure to obtain a receipt with the authorization number and call it in. I have done all of this and yet Verizon haven't kept their promise.

I requested, several times (by email - since I live outside US myself), for a technician to come out. Finally after several months, in July, a technician showed up. He did absolutely nothing. He promised to return but never did. Then, I made another request for a technician. Two technicians came again (August 2011). They did not do anything to repair the problem. What happened after their visit? The phone stopped working as well (There is a ring/dial tone, but no one inside the apartment can make outbound calls, nor hear the phone ring. Yes, the wires are all connected).

I made another request for a technician to come (August 2011), this time, to fix the landline which stopped working after their technicians came. I received a confirmation email regarding the time and date for the technician to come. The next day, I went back to check the status of repair request. The system stated that there are no pending requests. I made another technician appointment, again, 2 days later, same thing happened - the system does not have any record of this request order (even though i have a confirmation email from Verizon). I made yet another technician request today. Well, maybe that one will disappear as well?

All the emails that I have sent to Verizon do not address my concerns. The only replies I have received from Verizon have been very vague and generic. Alas, I get a reply, "My name is **, and I understand your concern. We are here to help you. I hope I was able to address your concerns. Thank you for choosing Verizon."

I think I would get better results talking to a wall than to Verizon representatives. By the way, all this time, Verizon keeps charging $39.90 for the internet service. That's what happens to regular people and elderly. The big companies can rip them off any way they want, and there is no one that will help them.

My calls to technical support stated that they would replace a local piece of equipment on a Friday (date unknown). The time frame for that had passed and the technical support stated that they would be able to repair it off-site. It never occurred, so I cancelled my subscription. From the time it was installed, none of the service had worked properly. When I received my first bill, I contacted the customer service who stated that they would refund my account. Then, I received a bill with a zero balance and assumed that the matter was resolved. The next correspondence that I received was a refund check, which I haven't deposited yet. Then, I received a letter from a collection agency. When I disputed the claim, I sent a copy of the zero balance statement and I never heard from them again. After four months, I received another letter from a different debt collector. I would gladly pay Verizon for any confirmed transaction that happened in my address.

I wrote to Kristen of Verizon (see below) requesting that a representative should review my account and cross reference my calls to technical support to validate this bill and my claim. The response I got was to call customer care because they would be able to do this. When I called customer care (Amanda), I was told that they could not assist me with my claim because the account was in collections. This shows that no one reviewed the account as I requested in the email. Had they done it, they would never had directed me to customer care since they cannot assist me.

Verizon has provided me a bill (included & copied below) which listed five calls. The calls listed happened on the first day of the installation (February 17). The number where the calls originated was from a fax machine, which I don't really have. Verizon has yet to prove the calls which were made from my house and not from my number since it was changed for some time. And it was documented when I called the technical support.

Attn: Ivan **

Dear Verizon,

I disconnected my Verizon phone and "high-speed Internet" service after 10 days of absolute frustration. I was initially excited to purchase the Verizon/Direct TV package and had intended to remain a customer for the duration of the time I own my new home. Verizon's incompetence in providing advertised service and technical support has driven me back to Cable Vision. Verizon's partner, Direct TV, is refusing to leave my home even though 2/3 of a 3-part package I purchased didn't work as advertised. They also ruined my baseboard.

Here is the 10 days progression from excitement that Verizon would be coming in, to excitement that they would be leaving. Also, below is my current struggle to disconnect the third part of the bundled package. Because I bought this as a package, I want it gone as a package.

05 July: I was fed up with minor annoyances from using Cable Vision for two years. When we bought our new home, we opted for Verizon's bundle of DSL phone service and high-speed Internet, and their partnership with Direct TV. At the time, I thought Direct TV was a division of Verizon, not a separate company. The Verizon sales representative advised me of the following:

• A Direct TV technician would be coming between 8:00 a.m. and 12:00 p.m. on 07 July 2011 to set up the Direct TV dish and two HD boxes, one of them DVR capable.

• A high-speed Internet packet would be sent to me in the mail for me to install myself.

I wouldn't need the modem/router because I already have one. (I was not informed that only Gateway brand routers are compatible with Verizon. I was not asked what brand of router I already owned.)

• I could install my modem on my "service-ready date," 07 July 2011. M

• My Verizon wireless package should arrive 06 July 2011 via UPS or USPS.

06 July: Nothing came in the mail.

07 July: Direct TV arrived around 11:30 a.m. to set up the dish and the cable boxes. Although I ordered HD boxes, the technician said that wasn't specified on his order form. I asked if he had HD boxes in his van and if I could upgrade now. He said he has HD boxes in his van but couldn't upgrade us. He installed the dish and cables by drilling a hole through our baseboard molding, instead of through the plaster. Then, he stapled a black cord (the size of a large thumb) around my living room, framing a doorway. I can't watch TV without seeing the big black scar across my formal living room.

Later that day, I received my self-installation high-speed Internet package from Verizon. I tried to install their modem. When I called Verizon, I was informed that even though 07 July was my "start service" date, I couldn't install high-speed Internet until 9:00 p.m.

11 July: Due to family obligations (I have an infant plus two older boys on separate travel baseball teams), I was unable to install the high-speed Internet until July 11th. I got the Internet working but because of the placement of the phone jack to the computer, the DSL cord ran knee-length across the door to the living room; a clear safety hazard. I went online to register with Verizon, hooked up my wireless router and asked about getting more DSL cord.

• Online, Verizon's customer's only website instructed how to hook up Gateway routers only.

• I tried calling Verizon and was told that if I had a longer DSL cord, the internet connection would be slower.

• I was also told that there would be a $115 fee for installing a new phone jack (to get the product they sold me working properly).

At this point, it was late and the night time call from my baby was imminent. I decided to resolve the issues the next day.

12 July: I called Verizon to attempt to hook up my router. I began a Verizon live chat with Shweta, who immediately requested to take a remote control over my computer. He browsed my computer for a while then sent me a pre-written, 14-step process to reprogram my modem to accept my Netgear router. I tried asking him how and which cords to hook between my computer, my modem and my router. He was unclear, at best. He even said it doesn't matter if the hookup is modem-router-computer or router-modem-computer. What mattered, according to Shweta, was to reprogram my modem. I followed his 14-step process and reconnected the wires. The result was I lost all Internet connections.

I called Verizon and after being on hold for about 15 minutes, a representative picked up. I explained my problem and he promptly sent me back to the main menu, apparently not wanting to deal with me. After another 15 minutes, I got a second person online and explained the problem. He simply disconnected me. Not long after I was hung up on, I received a programmed call from Verizon saying I was eligible for a technician to come out. An appointment was set up for the next morning. I specifically requested that a.) the technician hook up my wireless router, or b.) the technician bring a modem/router unit to hook up. I was assured the technician would help me get wireless Internet throughout my home.

13 July: A Verizon technician came out about noon. He ran a number of tests, determined that I was given a faulty modem and faulty wiring. He installed a new regular modem. When I explained my situation, he said there is nothing he can do. I pleaded and said I was promised the night before that he would hook up a wireless modem. He said he had one in his truck and would hook it up for me.

He also vented for a while saying that his own mother was having problems with this Verizon package. He said Verizon is just biding its time with DSL customers until they can offer FIOS to everyone. He recommended I call Verizon and have them pick up their equipment and switch back to Cable Vision. He also said that my Internet service would be spotty at best because of the length of the DSL cord. I would need to call and downgrade my service. But before I could call and downgrade, my Internet service ceased.

I called Verizon again, waited on hold for about 20 minutes. When a technician finally picked up, I explained that I had no Internet connection. She first assumed I meant I didn't have a wireless connection and requested to take remote control of my computer. It took me quite a while to explain that my desktop, which was directly hooked up to a cord, had no Internet. When she realized she couldn't solve my problem, she ordered another technician to visit the next day.

14 July: The second Verizon technician arrived around 10 a.m. He ran some tests and re-hooked the Internet. He then advised me that I am too far away from Verizon's main office and I need to downgrade my Internet speed.

My parents live in rural Alaska and they have high-speed Internet. They don't "live too far away." Their cables aren't "too long." If they have high-speed Internet there, why is it so difficult for me who lives in Brooklyn that is just over a mile away from the headquarters?

That night, I called Verizon, again. After being on hold for about 15 minutes, I got a sales representative. I explained I wanted to disconnect my service. She thought I wanted to downgrade so I said, “No. I wanted to disconnect.” She said, "But you have a connection now. I can downgrade your service." I again told her that I didn't want to downgrade. I had spent 10 days without internet. I wanted to end my relationship with Verizon. I live in the most metropolitan city in America in 2011. I need high-speed Internet as much as I need electricity and indoor plumbing. She said she couldn't disconnect my service but would get someone who could help me. She then put me on hold.

I waited on hold for an additional 40 minutes. I finally hung up and redialed Verizon. I got a second sales representative who, after a similar run around, finally agreed to disconnect my service. However, the "computers were down" so he couldn't give me a confirmation code that my service would actually be discontinued. (Luckily, the next day I received an email confirming the end of service). He then transferred me to Direct TV.

Because two thirds of a package I bought didn't work, I wanted out of the other third part as well. Between the time Direct TV installed its dish and wiring, I hadn't watched TV because I was on hold with Verizon every evening. So when the sales representative and his supervisor both told me I was stuck in a two-year contract after 10 days of service, I was furious. They claimed that my only problem was with Verizon and I only had 24 hours to quit Direct TV. I have 365 days to decide if I want to keep a pair of shoes, but only 24 hours to decide if a complicated service I might not even use in the first 24 hours matches my needs?!

Turns out I have quite a few problems with Direct TV:

1. Direct TV wanted to charge me a $480 early termination fee ($20 per month) because I agreed to discontinue service 10 days into this faulty service package. $480 is an exorbitant sum to quit a package that doesn't work. I didn't agree to the terms of service they emailed me because I couldn't get online to read my email.

2. Direct TV's policy of only allowing 24 hours to decline service before you are charged an earlier termination fee is sketchy. Consumer advocates I've spoken with informally mentioned that a consumer has 3 days, legally, to return a car or a large appliance. Is TV service excluded from that regulation? The short 24-hour window makes me think Direct TV doesn't believe in its own service and therefore has to bully customers into staying.

3. I hadn't even accepted my Direct TV rebate, (again, I couldn't get online!) which would indicate I hadn't agreed to their terms of service.

4. I ordered 2 HD boxes and was delivered 2 regular boxes. Their technician didn't have the authority to upgrade. Even his supervisor wouldn't/couldn't authorize my request to get what I ordered.

5. When I realized I was stuck with Direct TV, I decided to replace the regular cable boxes with HD. Direct TV wanted to charge me $50 per bow to upgrade because I "didn't upgrade within two weeks of the initial installation." I was never advised by the technician or his supervisor that I had two weeks to upgrade for free even though they installed the wrong box. There was no way to waive the additional installation fee. Therefore, we still don't have HD.

6. They cut a hole in my baseboard, an expensive item to replace, when they should have cut a hole in the plaster.

7. They ran a thick black cord around my formal living room, ruining my whole living room.

8. They said they would fix the big, black cord and sent out a technician. The technician couldn't fix it without creating a safety hazard and counseled me to rearrange my living room.

9. When the first storm came through, 18 July 2011, my Direct TV service stopped, thus proving you can't adequately assess service in 24 hours. You need more time. And it doesn't fully work without the Verizon package.

10. Pay-per-view doesn't work without being hooked up to a phone line.

What did Verizon give me for my troubles? They promised a whopping $15 off my bill. And even though I signed up for Verizon's unlimited local and long distance calling, I was charged $.09 for a local call!

As a resolution, here is what I would like:

3. Verizon to pay the early termination fee because it's their faulty service and horrid customer service that drove me to quit the package in the first place.

To sum it all up, I was sold a package that didn't work. I don't want to keep just part of the package. I want the entire package to be gone. It was sold as a package. If part of it doesn't work, it should be disconnected as a package.

Amber **

On Monday, August 15th, I sold my house and I called to cancel my FIOS service and specifically stated that I want to keep my internet email service. When I spoke to the Verizon representative, I confirmed with her that my email will not be deleted and she assured me, after speaking to her supervisor, that it would not be a problem. Yesterday, I realized that it was not the case. My email is not accessible at all and since I cancelled my service, they cannot even find my account.

I have been given the runaround for two days. I have the patience of a saint and they brought me to such a state that I'm at the point of pulling my hair out. I'm in the middle of an extremely frustrating time of moving and finding a new place and a full-time job. I cannot deal with such horrible service. No one in Verizon has taken accountability. I get lots of pleasant talk and there are no results. I have always paid my bills on time. Forwarding emails to another email address or offering a service to keep your email for a fee should be part of the process when a customer requests to cancel the internet service. It should be Verizon's common customer practice.

It is unbelievable how much time I have wasted so far to accomplish something simple either restore my email or forward it to my new address. I have paid all my bills on time and I would like Verizon to fulfill its customer service obligations. I need a supervisor to take full charge of this, solve it and get back to me.

There should be a huge class action lawsuit against Verizon FIOS for their shady practices!

I called Verizon customer service on the morning of 8/14/2011 and spoke to a member of the management team who informed me that transfer of services would not take place on 8/15 and that she had no other information to share with me and could not provide me with a phone number to call and reschedule. On the afternoon of 8/14 at 5 p.m., I turned my television on at home and was unable to watch television or get on the Internet. Verizon had cancelled the services at my current address without being able to connect services at my new address.

I called the telephone number that was on the TV screen and entered quick code 8803. I was directed to speak to someone and spent an hour and 10 minutes on the telephone with Verizon, in which I was transferred six times and when I asked to speak to a manager, I was told okay and then transferred to the DSL service line. Upon calling back, I was informed that I would need to call back tomorrow (8/15) during regular business hours.

My service remained off and I received no assistance from Verizon on 8/14/2011. I called Verizon the morning of 8/15 and spoke to two representatives, one transferred me to another who claimed she could not assist me as my address was incorrect. I explained to her the problem I was having and she said there was nothing she could do and that she would transfer me to someone who could help me and then she hung up on me. I called again and spoke to a guy named Vernon, who was very helpful and transferred me to the consumer affairs division in which I spoke to a lady who informed me that Verizon could not reactivate my account at my old address because of the strike.

Bottom line: I wanted the service to remain on at **, Va 23294 until services would be transferred to ** , Va 23294. Verizon should not have cancelled services at one location without being able to transfer services to another location. Now I do not have access to Internet nor television and I cannot get services reactivated or transferred because of the strike. This has caused a massive inconvenience for me as I also work from home at times and now I am unable to. The customer service received from Verizon through this process was unacceptable and the issue of my service is not resolved and I do not have a time frame as to when my service will be activated.

Two weeks later, two days before our installation appointment, Verizon Fios installers went on strike. I received an email that basically said, due to work stoppage (nice euphemism, Verizon!), they were unable to schedule an appointment at that time, and a CSR would call to reschedule. Uh-huh.

The day of my original installation date, August 11, I began calling Fios' 800 number. I called them on the 11th, twice on Friday, the 12th; and three times yesterday, Monday, the 15th. I have tried to A) cancel my order, since the installers are on strike and it would seem there is no end to the strike for possibly months, and B) get my $250 refunded. I have alternately been put on hold, transferred to different departments, hung up on, yelled at, given other different 800 numbers to call, offered more services, given useless tracking numbers. I have been told to call financial services (a department I don't think exists), been told someone from the credit department would call me, spoken to "supervisors", told to speak to supervisors, been asked by two different CSRs if they could call me back...the first time I actually fell for that line.

Most recently, I was on the line for 45 minutes with a man who eventually transferred me to a woman in a department whose title I can't even remember. While on this three-way call, the man explained my situation to the woman, specifically told her I wanted to cancel my order and get my deposit refunded. She responded in the positive to everything he said, then began by asking me what I was calling about. What?!

As soon as I said I was cancelling my order and wanted my deposit back, she interrupted and said, "Oh, you want payments and billing. I will transfer you," which she did without giving me an opportunity to say another word. I was transferred to 'hold' muzak for 15 minutes, after which the system hung up on me. **!

I will start all over again this morning, and I will have resolution. You don't get to keep my money, Verizon!

To make the long story short, I was lied to by the sales representative on many things. I was told that because I was employed by the state of mass, I would receive a discount. Well, that was a lie. I was also told that because I have Verizon cell phone service, I would get a discount and that turned out to be a lie also because the phones are under my wife's name, which I had asked numerous times in advance.

I called and complained when I got my first bill because my discounts weren't there and they charged me $109 for installation, which is supposed to be free. Now I bought a new house and they also charged me for service before I moved in, which I stated that I didn't want the service installed before I move in if I am going to be charged. I was told by the sales rep to just call when I get my first bill and they will waive those and will put a note in the system.

I got my bill, called, and no note in the system and this was on the 20th of July. I spent an hour on the phone and a gentleman took care of all of my problems and reduced my bill for me.

I logged in to my account online to check the updates and nothing was adjusted. I gave it a few days and checked back, still nothing. Now it's three days before my bill is due so I decided to call them and of course its the usual blah blah blah. They told me they can't waive those fees and there are no notes in the system. Of course and they cant talk to the guy who I dealt with because Verizon is on strike in the northeast, which is where I dealt with.

So after being talked to very rudely and being passed to a supervisor who was a **, I told them to cancel my service. One month with these ** is enough and I will never go back. I will not pay my first bill. I don't care if it goes on my credit. They can kiss me where the sun doesn't shine. All they do is lie and lie somewhere. It's all convenient for them--no notes, the guys on strike, and of course we didn't record that call they told me yet they say all calls are recorded before they pick up the phone.

Do yourself a favor. Stay away from Verizon Fios.

My mother is 88, my brother is completely disabled, and Verizon turned off their TV and Internet by a mistake Verizon made. My sister and I have spent countless hours on hold, getting the runaround from Verizon customer service, with no results. We have been told the service would be restored four times now and still no service six days later.

Comcast will be our new service provider. I just can not believe how bad our experience with Verizon was. Do not sign up with FIos, word of warning.

Please investigate Verizon FiOS' store manager Adam **. I strongly believe that he is stealing money from the clients. I made my payments and he didn't report them to the Verizon Payment Center. I paid a total of $204.00. On 7/22 I made a payment of $50.00, in which he reported to the store today. Amazing, this guy! On Saturday 8/6/2011, I made a payment of $154.00. Mr.** sent me an electronic receipt reporting that I paid $151.00. He stated that my service will be reconnected in 15 minutes.

Today, I went to the store after 3 days without service and Mr. ** said that he "erroneously" made the deposit to another cellphone account (**). When I called the Payment Center due to the interruption of my service, the Verizon representative on the phone said that the mentioned phone number (**) in the account was not valid. I found out that Mr. ** didn't even report any of my payments. The Verizon representative from the payment center asked me to email the receipt and I went to the store right away after I found out that my payments were not reported.

Mr. ** didn't even apologize, was arrogant and rude. I kept my manners to deal with the situation but I ask you please to investigate this thief as soon as you can.

I appreciate your time and have a nice day.

I wanted to change my plan to a lower rate because I cannot afford 150.00 a month. I wanted to do prime channels and do 5/5 for internet since my bill was raised from 87.00 to 150.00 in one month. She stated that since I am on a contract I cannot make any changes to my plan until the contract ended. I try to tell her that a co-worker of mine was able to downgrade his plan to save money. I told her she was rude and she stated to me, "You have been very rude." She also said I will have to pay a fee of 300.00 if I cancel. I never said I wanted to cancel.

She didn't listen to me because she has no customer service skills and either needs training or needs to be fired. She also had the nerve to say she would've offered me a promotion, but I don't want one. She was really just not a good customer service representative at all to deal with. She said I was tripping.

I have never encountered anything like this before ever with Verizon FiOS. When my contract ends, I am thinking of trying a route for internet and cable. I don't feel you deserve my business. She is really a bad impression of your business. Good Luck.

What does being a "valued" customer mean to them? Frankly, in this economy, house electricity and water are necessities. Cable internet and phone, those are luxuries! My bill is supposed to be 139.00 a month, yet I'm sitting here with a bill for 658.44 (2 months) in front of me! I spoke to several customer service representatives after being on hold for no less than 15 minutes each time and all they can say is "Wow, that seems high but we can't tell why." Really? Oh wait, they did mention something about a third party charging me a mailbox fee which they knew nothing about and which they said they could only credit me back so far!

Now, I have no cable. After waiting all weekend to talk to someone there who wasn't automated, saying the soonest they can get someone out here is Wednesday. Well, that's all the time it will take me to switch cable companies! I was overcharged, without cable, and they have poor customer service. Keep up the good work FiOS!

I finally got so frustrated with each person telling me they were fixing it (after at least an hour on hold and many transfers each time) and not fixing it, that I cancelled. I felt like I was going to have a stroke from their stupidity. Can you believe it took eight calls to cancel? I cancelled and they still sent out people to mark the lawn and dig up the yard! They are beyond incompetent! They have a decent product and should be cleaning up the market, but with a corporate mentality of screwing the customer at every turn, they never will. I am sticking with Comcast who answers the phone 24/7, doesn't charge for service, and does what they say they will do every time! Stay away from Verizon!

Now, this is 2011, get it fixed! I cannot believe this and am outraged at the service they provided. I pay you people $300- $400every month for DSL, cell phones and landline so I am extremely annoyed at this service. Don't tell me the funds aren't there. The trouble tickets aren't going to get fixed if you don't get more servers in this area. Don't be stupid or lax in providing customers the service they pay for. I got dropped less when I had dial up! It took Verizon probably 10 years to finally get new cell phone towers in my area. I don't want to wait that long for you people to get up to date with the internet. Get with it !

Service tech scheduled to arrive at my home when no service tech needed, promised service follow-up calls not received, emails of new service and installation dates (service already installed) keep being emailed, turn of off services (all fees have been paid to date and have never been late). This is a new account. We have only been with Verizon Fios since June 1, 2011. Wanted to cancel and go back to Comcast but was told by Verizon Fios that we would lose our phone number of 14+ years.

We are hoping to resolve the issues as we do NOT want to lose our phone number, if at all possible. Please help as I have never dealt with any company whose most blatant, unbelievable lack of communication between their customer service representatives and computer data base is still in business. Thank you.

I think Verizon is using misleading and false advertisement to attract its customers. They deceive clients by adding additional charges to their accounts and making it very difficult to reach them in order to reach an agreement. Their customer service is open from 8-6 and I work from 7-7 everyday which makes it very hard to reach someone and when I send an email, they told me that the matter has to be discussed over the phone. I did attempt to contact them but they placed me on hold for long time which makes it difficult for me to contact them during my work hours.

Verizon lure you in with the great promotional deals then stick it out after your first bill. Something should be done!

I am a disabled 9-11 initial responder now on a limited income. There are other events such as having to wait for 14 days! Yes for having no service and they had me down as a "medical." (I was non-ambulatory at that time and don't own a cell phone.) And then there's the late fees because I couldn't pay my bills online or by phone because FIOS did not recognize the phone number they issued me. I had to hire somebody to go to their office to pay and somebody to sit here and wait for those repairman that never showed as well.

And there's even more but if I go on I'll give myself a heart attack.

Over the next 3 months I had to reboot the modem daily and sometimes more often than that. At the time this service man came out they offered me a reduction in my monthly bill of $5 a month. Finally, I decided to find another provider and called Verizon to stop service. My Verizon bill had been paid by automatic withdrawal from a credit card. 4 months after I changed service I received a bill from a collection agency for Verizon. They want 2 months of payments and an early disconnect fee. When I called to try and straighten this out they told me there was nothing they can do because this account is out of their system. I never received any bills from them in my email or physical address.

A voicemail was left with a number. I called that number back five minutes later. I received a recording that stated the offices were closed and to call back later. A few minutes later, I received an e-mail stating that more information was needed to process my order. There was also another number in that e-mail for me to contact. I called the number around 6:30 pm. After being re-routed several times, I finally got a very helpful representative on the phone. She stayed on the phone with me for nearly an hour (mostly because she was never able to pull up the order number that I was given by Verizon), and told me that there was an issue with my residence because it is a garage apartment. She told me that she would set me up in the system as a garage apartment and I would be good to go for an appointment on Tuesday, July 5. I also received another e-mail confirming my appointment on the 5th and the time. I thought everything was good, once again.

The next day, I got yet another call saying that there was more information needed to process my order. I called the same number again, got a young gentleman on the phone. Once again, he had problems pulling up my order. He told me the system automatically generates those calls, and that everything should still be in place. I thought everything was fine. Then I got an e-mail from Verizon, yet again. This e-mail stated that my appointment time has been changed to July 26, 2011, arrival time of 1-5 pm. At this point, I was frustrated. I called Verizon yet again, complained about the appointment time to the customer service representative that I got on the phone. Once again, they were not able to pull up my order by the order number that I was given. After she finally pulled up my order, she confirmed my appointment time for July 5, 1-5 pm.

I thought everything was great, once again. Then, a day went by. No e-mails or calls. On July 4, the day before installation (and my day off), I received an e-mail at 4 am stating that my appointment was now set to August 25, 2011. At this point, I was completely furious. I called customer service once again. At first, I was directed to technical support by an operator. When I told him that I had a problem with an order that was placed, he told me that there were no customer service representatives available because it was a holiday, and that I would have to call back tomorrow. I refused to accept that answer due to the fact that my appointment was supposed to be for the next day. I insisted that I must speak with someone, and he finally got me to a customer service line so that I could hold for a representative. Well, I got a representative on the phone, but I got a very rude representative at that. You could obviously tell that she didn't want to be at work and she really didn't want to help me. After I told her my situation and gave her my order number, she once again had issues with pulling up my order. After she finally found it, by my phone number, she placed me on hold to speak with dispatch about my appointment for the next day. She was not able to confirm anything directly with me while I was on the phone. She told me that she would call me back later in the afternoon with an appointment time. I asked if it was going to be for tomorrow and for the same time. I made sure to make my point that I took the day off work to have this installed, and that I needed my appointment to stay the same, for the same time, at 1-5 pm. She got an attitude with me when I insisted that, and in a very rude voice, said that she would call me later in the day to confirm an appointment.

I told her that if I didn't hear from her and that if no one showed up tomorrow, I was going to be a very angry customer and that it would make me want to cancel my service. She obviously didn't care because she rushed me off the phone saying that she would call me back. Well, surprise surprise, I never got a phone call. But I did get an e-mail at 3 in the afternoon, confirming my appointment for the next day, 8-12 am. This made me very angry. I clicked on a link in my e-mail to confirm the appointment. I was with friends who came in town to visit, we were in DC for July 4th celebrations and I did not want to take an hour out of my day to argue with Verizon on the phone. I shouldn't have to do that at this point. I clicked on the link and it took me to a confirmation page. I was able to change my appointment time for 1-5 pm the next day, and I CONFIRMED it. Well, then I got four e-mails sent to me confirming services that were supposedly ordered by me. "Extras" for internet service. I did not order anything extra so I was very upset about this. Like I said, I did not want to call and argue, so I decided I would call the next day.

I called Verizon at 12:32 to talk about the services. I got a very helpful gentleman on the phone who told me he didn't see those services ordered, and that I would be okay. I also asked him to confirm my appointment time for that day, and he said the technician is set to arrive between 1-5 pm. Well, around 2:30, no one showed up yet and I was getting a little worried. But I figured I would wait to call because my appointment time was 1-5 pm. At 4:55 pm, no one showed, and no one called. I decided to call customer service. When I got the customer service representative on the phone, I was very upset and very frustrated. Obviously, she could tell that I was upset. Well, she didn't really care. She seemed like she was just frustrated for having to help me. She pulled up my order, after once again having a hard time finding it. She told me that it shows that FiOS is not available at my address, so that may be the problem I am having. She also told me that it may be because I still have my DSL hooked up.

As you could imagine, this made me livid. After speaking with four different customer service representatives, this was the first I am hearing about this problem. I explained to her that I have Verizon FiOS cable in my apartment, so I know that it is available. I told her this cable was not in my name but in my landlord's name. She placed me on hold while speaking with dispatch. I told her that I needed someone at my residence that day because this is the day my appointment was set up for. I told her that if that won't happen, I would want to speak with a supervisor and cancel my FiOS order. She told me that it probably wasn't going to happen because it was 5:45 (yes, I have now been on the phone for almost an hour). I told her I wanted to speak with a supervisor. She got very rude with me and put me on hold for a supervisor.

After being on hold for 20 minutes, she came back and told me she was transferring me. Then, I was hung up on. I was beyond angry. I called back, got hung up on again twice. I called back the third time and I finally got someone on the phone. I told him that I wanted to speak with a supervisor right away. This man was very nice to me, and totally understood my situation and my anger. After a few minutes of talking with him, I calmed down. He told me that there was a problem with my address because of it being in a garage apartment. He told me that he would have to set up my address in the system, and that it won't be able to get installed that same day, July 5. He told me he would take care of setting me up in the system, and that the next available appointment day was July 16, because I requested a Saturday. I told him to set me up for that day. I asked him if I could get some sort of e-mail confirming this because so far, Verizon hasn't been very good on their word. He told me that I would receive an e-mail to confirm the appointment once my address was set up. I was on the phone with this representative for almost an hour, and I was satisfied and I thought the problem was solved.

On Monday, July 11, I still hadn't received an e-mail confirming my appointment so I decided to call Verizon yet again. I was dreading making the phone call because I knew how much of a hassle it is getting a customer service representative on the phone and explaining my entire situation over and over again. I called in, and after two minutes of holding, I was hung up on. This wasn't a good start. I called again, held for a little bit, and finally got a very helpful lady on the phone. I explained my situation. She told me she saw the problem and that my address wasn't set up in the system. I explained to her that the last guy told me he was setting me up. She informed me that didn't happen. She told me that she was going to take care of it; she reassured me that she would do it, and make sure it got taken care of. She told me she would call me back the next day and basically made me feel comfortable that she would actually call me. I asked her if this meant that my service wasn't going to be installed on Saturday. She said that it still could be, but there is a chance that it couldn't. She once again said that she would call the next day. We then hung up.

The whole day went by and I got no phone call, no e-mail, and no confirmation. I called Verizon again on Wednesday, July 13. This time, I didn't want a customer service representative. I wanted a manager or a supervisor. I was over Verizon and all of the problems that this was causing me. I thought they should be happy that I was still willing to get their service after all this crap. I called and told the person who answered that I wanted a supervisor in the Maryland office that I could speak with about my Verizon FiOS Internet Installation. They asked for a phone number. I have a phone number with an out-of-state area code, and because of that, they always want to transfer me to an office that can not help me. So I made sure to state that I was in Maryland. Well, the guy on the other line wanted to argue with me and tell me he had to send me to the other office because they were the ones that could help me. I kept explaining to him over and over that I wasn't in that state and they won't be able to help me and that the phone number is a cell phone and I didn't have a local number.

After a couple minutes of arguing, I asked him to just please get me to a supervisor in the Maryland office. He asked me to hold on but he didn't transfer me. He put me right back to the main hold cue. I had to go through the whole ordeal again to get directed back to an operator just to ask for a supervisor. I got a woman on the phone and asked for a supervisor in the Maryland office. She got a little confused and said to hold on because she was in the Virginia office. She picked the phone and said that she would transfer me. I was put on hold. A gentleman answered the phone and I asked to speak with a supervisor in the Maryland office. He stated that he was in the Columbus office. I told him that I asked for the Maryland office and asked if he could transfer me. He said he would. I got transferred, put on hold. Another woman picked up and I said I needed to speak with a supervisor in the Maryland office. She hung up on me. I did not pick up the phone and call back. I was too angry and upset.

I decided, instead, to file a formal complaint. I have spoken with 11 different customer service representatives over a span of almost 10 days. My Internet still isn't installed, and my problem isn't resolved. I will be calling Verizon again. I will be speaking with a supervisor, and if I do not get any answers or any kind of help, I will be cancelling my Verizon DSL service and my Verizon FiOS order. It is completely ridiculous to get this kind of service from such a huge company. I have given Verizon more than the benefit of the doubt but if I don't start getting some answers, they will be losing this customer, and many more from all the complaints that I will file.

I needed to do research for my job. When I called, I was given a representative who was obviously in India or the like. They tried hard but they have no skills. They worked only from a script, which was pathetic at best. The service call took over an hour with no results. They kept asking me to turn off and turn on the router, how bad is that!

So I dialed my home number from my cell, and like he said, I got a "line has been disconnected message!" I called Verizon who acknowledged that they made a mistake and promised that it would be fixed by end of day or worst case, by tomorrow. This was 16th June 2011, Thursday. I have also submitted a request to have a tech come and install a new jack.

Since these two items (checking the service issue and installing a new jack) are handled by two different groups, I had to go to two different departments to do this. The new jack install was scheduled for Monday, 20th June. Come Friday, I still don't have service. I called again and they said the problem will be fixed by 3 PM on Tuesday!

So I had to call the new jack install guys to postpone the appointment to install a new jack on Wednesday. I also called the Verizon guys to complain about the line issue and they said they will send a tech. On 21st, a tech came and he verified that the service reaches the home but seems like a problem with the jack. Since I am already going to install a new jack, I told him not to check the jack since that would have incurred additional fees.

He also called Verizon folks to fix the no connection issue and after 30 minutes, the issue was fixed. He said they didn't port the number. So now, I am waiting for the tech to come and install the new jack and nothing happens until noon of Wednesday. I called again and this time, gets a reply that my new jack install was done on 20th! I said it didn't happen and I rescheduled the appointment for 22nd, Wednesday. They say that they can't find any record of such an event!

Frustrated, I demanded to talk to a supervisor and she says that they are going to give me the same answer! That was more than I could take. I told her that I am going to cancel the service and she simply said, "Okay, I will do that!" It's as if they don't care for the customers at all. Worst, they don't even have a complaints department or a complaints line.

Seems like they realized that they would need more staff to handle that department than any other department! I promptly cancelled the service and called Optimum who said that they can have the service up and running by Friday (in 2 days time). I have been a loyal Verizon customer for the past 7+ years and I can tell you that the quality of their customer service has exponentially degraded in the past 12 to 18 months. Not that am a big fan of cable Internet, but Verizon left me no choice with their pathetic service and endless list of screw ups.

Now my Internet service has been down for the past five days and it is the same situation. I call, I spend about 20 minutes trying to get through the automated system and then finally when I do get to a live person they say they need to transfer me. Eventually I am hung up on or just keep being placed back into the automated system.

Secondly, for Chester Post Office to just act nonchalant about a person’s important mail like they couldn’t care less if they find it or not. And if Verizon never got the box and I know I paid a fee for them to mail it, the Chester Post Office needs to be investigated and find out what the heck happened. Now I have Verizon listed on my credit report for nonpayment of $900.00 for equipment I mailed off to them. ** off is not the word. I want to know what other way can I find out what happened to the box I placed in Chester Post Office care if I don’t have the little yellow tracking slip anymore. What else can be done other than for me to come out of my pocket $900.00. It’s not like I’m rich and $900.00 is like pennies. This is **. Any solution please, let me know.

I asked to opt out of the contract since, in my opinion, Verizon is not holding up to their end of the contract. Verizon will terminate my contract for a penalty fee of $60. Since March 2011 I have tried to access their service, as previously stated, to no avail. I believe this is unfair and that Verizon is not providing 24/7/ Premium Tech Support. I also went online to access their 24/7 chat support and was on hold for almost 2 hours, if not a bit more, to no avail. I was successful in printing my computer screen in which it shows the time elapsed!

I would like to know what I can do to cancel the contract with no penalty fee and to recoup the $60 I have already paid out but did not get the service they advertise. Thank you.

It's not until you dig deeper into the site does it show any kind of extra charges. So, you can imagine how surprised I was when I received a letter in the mail from some collections agency in Massachusetts! I even threatened to cancel my wireless service with Verizon since apparently $26 is more important to them than the $2000 plus a year I spend with them. But since, apparently, the wireless and in-home services are technically different companies, they both just blew me off.

I'm so heated over this. All I want is an apology and for someone over there to pick up the damn phone and tell the collections agency they made a mistake. I'm an Iraqi Freedom vet who's in the process of buying our first home with a VA loan. The last thing I need on my credit report is to take a hit because of 26 measly dollars. I have no problem paying it. That's not the point. The point is how do they not understand how rude and degrading it is to just send someone to collections without even bothering them to let them know they have a past due amount? Especially when they've been a loyal customer for over a decade! These communications companies are getting way too powerful. There's not nearly enough competition in their markets to encourage them to actually serve their customers and make them happy. They could care less about this as long as they can still nickel and dime us into oblivion. And that's just my two cents. There’s a small possibility that home loan acquisition may be in jeopardy.

I trusted Verizon, they were one of those companies I liked. I don't know why now, because it's not as though I had a pleasant experience to pull from, or a negative one either. So perhaps like your average consumer, I fell for the hype!

Anyway, since my sign up date to this present day, I have experienced nothing but headaches, stress, elevated high blood pressure, emotional and mental distress, bad customer service, anxiety every time I open a bill from Verizon and confusion! I have been left to feel (in my words) slow to understand, lacking ability to comprehend simple arithmetic and a customer that is just a complainer!

I have had to spend immense amount of my personal and work time to call Verizon to sort out my incorrect billing every month! And every month, after I finish a 1hr to 3hr phone conversation with one of their many Supervisors, I am left thinking, it is resolved this time, next month will be right! Well it is never right! I get to call again when I receive the next bill!

They might claim the confusion on my part is because (a) I don't pay my bills on time, so it carries over to the next and (b) the problem always comes from the Direct TV portion of my bill - which they will also claim, to have advised me to call Direct TV directly to sort Cable billing matters! I will agree with (a) I refused to pay 100s of dollars over the contractual amount due, every month, until I get some free time to spend 1 to 3hrs on the phone with a Rep, so that I am actually paying the right amount!

Furthermore, I don't know if they think all their consumers have extra money to giveaway. But this consumer (me) give the extras I have to legitimate charities that feed hungry children! Not a giant company like Verizon, who should probably thank the unsuspecting consumers like me, that keeps them in business!

Of course I did not like that they now refer me to Direct TV to resolve the cable part of my bundle, when they promised me at sign up, I will only deal with them for all billing issues! But I did make the attempt a few times, only to be referred back to Verizon, because the discount on the cable portion, as well as the phone and Internet, (Direct TV advises) has to come from Verizon because they are the company Advertising, Selling and promising a Discounted Bundle to consumers! They made a deal with Direct TV, so that they in turn can make a deal with their consumers, offering cable services at a lower rate than Direct TV will normally charge, if there was no middle man, or the middle man was not Verizon!

Verizon have issued credits to my account that are $100 and more every time I called to dispute a bill. Why would they do that if they were convinced their billing is true and accurate? I have been given so many credits, which (not to sound ungrateful) have caused more confusion for me with trying to understand my billing statements!

I have never had to file a formal complaint or posted a negative review about anyone, or any company in the past! I have exhausted all my patience and ability to reason with 7 months of distressing encounters with Verizon. I was in the ER yesterday, diagnosed with Pneumonia. In my current state, I spent 1hr 20 mins on the phone with Tracy (Supervisor in Escalating department in the Missouri Call Center). She pretty much ended the call by saying, "this is it! You cannot speak to anyone higher than me to resolve this matter" I had called yet again to dispute an early termination fee posted on my account, which was credited back to my account by another Supervisor I spoke with in March named Jannette. Only to be reversed back to a charge in my account by some unknown/undisclosed Verizon head! In addition to that, Tracy could not explain a lot of the charges on my account truthfully, or confidently. My take on it was that she herself did not understand the billing and was also confused with the many credits and balance activities on my account.

She chose to handle it in a condescending and unreasonable manner instead, lacking customer service and leadership diplomacy, by informing me "You are costing the company a lot of money by making dispute phone calls that last for over an hour!" So I resorted to writing a negative review on Yelp and filing a complaint with the Consumer Affairs about the inaccurate billing and very bad customer service and unresolved balance on my account, that I still need resolved! In all fairness, the customer service part was not all bad. I spoke with a Supervisor named April and Gerome, earlier on in my long disputing history, that were very helpful and epitomized the true meaning of Customer Service! They went beyond the call of duty to satisfy and retain their unhappy customer.

For example - they both made follow-up calls to my home and cell numbers weeks after my initial call to complain, to ensure Direct TV had made good on their promise to come to my house and re install the dish they badly installed the first time and contacted Direct TV Claims department to report damages to my property. On their end, they issued credits to offset the inaccuracy in my monthly billings, so that I will pay $104 plus taxes, as my initial contract dictated. Unfortunately, till this day, the problem exists and even worsened. But in no small/big part to their involvement. In my lay man consumer opinion, their system is severely broken and the consumer is paying for the repairs!

Finally the repair dept. so negligently slow, 2 weeks estimation to restore phone (with 2 disabled 1 at stroke risk ) and man loses job after 14 years due to 1 and a half hour phone call to Verizon to get somebody to restore service sooner. Currently Verizon is under fire by Atty General in FL for same and/or similar illegal practices. I have proof as documentation logs registry if anyone is interested. Documentation support provided legal representation requested. Response accepted only regarding this issue in request of legal representation in the state of Florida. There is no advertisement of product, service, business promotion is permitted. Consequences are $ 220 missing, brother got nothing but 17 months of crappy service X 150/mo, damage, emotional distress, frustration, and emotional aggravation for autistic child. Please refer to how much suffering can an autistic get if a phone rings all day plus penalties of this illegal underhanded act.

Verizon said that it was blocked so they fixed it. Verizon tech even called from my house to let DSL know the problem. DSL tech, again, told me that it was disconnected for nonpayment. On April 29th, I finally got a tech to try to troubleshoot it with no success. He said that he would put in a help ticket; however, the next day, an agent from billing department called and told me that I was disconnected for nonpayment. I told him to read all the notes. He then said that he credited all the past due because all this time, they are billing me a monthly charge.

Now, it is May 3rd and still no service. I am so frustrated with this company. I asked if I could just send back their modem but I am stuck with them for one year. I have talked to supervisors who have assured me that they will look into this and personally handle it (Kathy) but nothing has happened. What can I do?

All the while I am paying around $200.00 monthly and no one seems to care. The only reason I did the bundle was to save money. Now I have nothing but problems and could not get any satisfaction. I have spent approximately 40 hours on the phone trying to get this resolved as well as 10 hours or more in the Verizon office. Please what am I to do?

I am permanently disabled that all I have is the phone, T.V. and computer. I have to keep borrowing money to pay a bill that went from $160.00 to $220.00. I do pay insurance for the TV and computer and for inside and outside wiring then $31.98 for 2 DVRs and $5.99 for the plain box. But when I had DirecTV, it was one free--one was $9.99 and the other, $4.99.

When they came to talk me into buying their FiOS, they promised the bill would be cheaper the DirecTV. Well, Its at least $100.00 more, and the sneaky charge for basic and non-basic is supposed to be included in the $109.99 package. How do they get away with ripping off customers? I have an agreement to pay my bill by the 7th to 10th because my SSI doesn't come on time. They said that's ok, but they were charging me by the "late charge" billing. They broke it down, and it came to $181.92 instead of $109.99. They got some racket going . It used to be $5.00 for a late fee, not what i just showed you.

Then, I spoke with a not so gentleman and he was a complete **. And mind you, this is now online chat and not on the phone because I was on hold for 45 minutes and never got through to anyone. The guy said to call the 800 number. I wrote him back saying that I tried that and that I would appreciate it if he would help me since it could be done and he worked in the department that dealt with those situations. He said for me to hold on while he looked for someone. Ten minutes later, he messaged me back saying that no one was there and signed off the chat immediately. He ended all communication without helping me at all! This is not the only time I have had bad customer service from Verizon FiOS. There has been many instances and so I have now decided that I am just going to pay a cancellation fee, go with Hulu and pay $7 a month instead. Bye, Verizon.

I set up an appointment with one individual for a Saturday only to find out 2 days later that my appointment wasn't put into the system because they don't have any technicians for Saturday. They have hung up the phone on me before I even said anything more than my account information and why I was calling. Another individual told me that someone can come to my apartment from 4 -6 pm, but the day they were supposed to come between those times, they showed up at 12:30 pm after I told them nobody would be home. When I called, they told me nobody was able to show up after 4 pm. They have been rude to me on the phone, and nobody has even tried to help me out in this matter. They told me yesterday that they will have someone come out Monday afternoon after 4 pm, but I doubt this will happen. All I want is to have Internet or to not be charged for Internet that isn't working and hasn't been for over a month. If I don't have Internet on Monday, I am going to cancel my service completely and I will never use Verizon again for Internet or cable.

I had been charged $88.00 without any service.

Verizon claimed that the router was not their responsibility and they are getting service to their DMARC which is fully understood. Then they made an assumption that the line from their DMARC post to our patch panel was faulty. I hired an outside technician to check the wiring and the wiring is fine. We did check the Verizon router and that was at fault, as it was earlier suspected. We called Verizon again to have a service tech come to our site and replace the device that was faulty. Again they stated that it wasn't their device.

However on one of the many tech calls, the tech rep had said that they will be sending someone out in the morning to "replace" the unit. The technician showed up too early (and it was stated that no one will be in the office until 8am) and no one was there to let him in the building. Then another tech came out and made that determination that the router was not theirs but claimed it was a WIC card at fault. We replaced the WIC card and it still wasn't working. We found a local Cisco rep and he was able to diagnose it as a card had gone faulty. We replaced the card and now we are waiting for the configuration settings to get this office back on to communicate with our main office. We have not gotten the info yet and it is almost a month now since the network down situation. I have the technician on site trying to bypass the information while I try to get it from Verizon.

The next day, I paid Verizon approximately $253.00, and when I called Verizon the next day, they said they received the payment but that FiOS is not on my block yet. So, I never got into a contract with them because FiOS is not on my block yet. On 03/05/11, I called Verizon to disconnect my service because I cannot afford it. They said no because I have a contract with them. I said to fax me paperwork showing that I agreed with the contract. They said no and that it was verbally. I asked if they have a record, wherein I agreed with them on a one year contract and they said not all calls are recorded.

I do not ever recall on making a contract with Verizon, not verbally or in writing. They want to charge me for a contract that I never agreed on. I need your help. They need to have proof; if it was verbally, then they need to have a recording, and if it was in writing, then they need proof with my signature. Every time I call, customer service does not want to help me. They gave me the numbers 180048307807 and 18884832660, and those numbers do not work.

I asked them to send me a box and UPS return slip so, I can get a credit for returning the Wi-Fi modem. The first time they sent me a Verizon Fios box for TV and cable box return. The box was too big to put a modem in and return. The second time I called, I was assured I would get the modem box return. I received nothing for 3 weeks.

I called again and was assured, that I would receive the modem box. It has been almost 1 month, still, no box or UPS return slip. I will have to cancel my account with them. It is extremely difficult to get through to Verizon Customer Service via computer or telephone. I just want them to send me a box to return the modem. I think Verizon picks people who are stupid on purpose.

I have been with Verizon for approximately five years. The customer service rep I spoke to was very rude and told me that there was nothing she could do. I requested to speak with her supervisor to which the rep said that she would forward the complaint to the supervisor and she would call me back. I am still waiting for that call. Again, the issue is I was not told initially that I am signing up for a two-year agreement by accepting the movie package upgrade and that I would be subject to a charge of $180.00 for early termination. If additional information or clarification is necessary, please contact me at the telephone numbers above.

On Nov. 6, 2011, they installed my service and everything seemed fine until a couple of weeks passed and in early Dec., I received my bill for over $253. I have been on the phone for over a month trying to work out a solution to the problem. After several days and many hours of getting nowhere, I finally asked to speak with a supervisor and was then placed on hold for a period of time; not knowing my call was transferred to a representative in another state, who had no idea as to what I was talking about. So I would start with the explanation all over again. This would happen to me everyday for over a month. I did receive a phone message that my service would be interrupted. So once again, I called and called and no one wanted to hear my complaint.

Thursday night, Jan. 6th, I called again and after a half an hour, a lady came on and said "I cannot pull up your account at this time, call back in one to two hours". I waited over two hours and called again. I was again told by a lady that she could not pull up my account. Friday, Jan 7, 2011, my TV and internet was turned off. I called that night, spoke to five different people and nothing again got resolved. I had even called a New York Corp. number with an urgent message and no one got back to me. I have been calling the sales dept. number that was given to me by Karla and left several messages, no one has gotten back to me.

So now, my service has been off for over a week and Verizon did not care about helping me or even working out a solution with me unless I would pay the bill, and then they would see if there were any promotions that I could receive. I have told them if they would fix the bill and charge me what they promised, then maybe we could work something out. I've emailed them to finish cutting off the phone service too, but again they emailed me back and told me to call Verizon. I've told them that I don't have anymore time to spend on your company. I also said that their company should be investigated on how they have salespeople tricking customers to sign up for Verizon Fios. I know I am not the only person they have done this to. Now, I am back with Comcast where at least you can talk to a person and get your problem resolved.

I think Verizon owes me money for December 2010 and part of November 2010. Miss ** at Verizon wants me to pay for Internet and TV service charged till December 27, 2010.

Thank you for your help.

Once the representative hears that I am no longer with Verizon, my phone call suddenly becomes disconnected and this happens each time that I try talking to a representative concerning a refund for my cable payment, which they were supposed to have paid. Verizon owes me a refund and I have no way of having it processed because they keep disconnecting my call. Verizon owes me a refund because I had paid them in full for their services and for my cable provider's services. Instead, they kept the money and had refused to pay my cable provider in which I still was a part of Verizon at that time. Could you please help me get my refund? I really need my money in this economy. Verizon refuses to discuss the refunding of my money.

After giving her my name, address, account numbers, she said she couldn't find my information and said she would have to transfer me to another department. At 6:28pm. she put me on hold, and at 6:35pm I hung up the phone. At 6:37 pm I called the billing number again and at 6:40pm, I spoke to Eric about the charges for Premium Tech Support (11/3 to 12/12 = $14.99) and Unlimited Games (10/28 to 11/27 = $20.98) which totals $35.97. At 6:47pm, Eric said he would credit me $30.99 of the $35.97 because I was already credited the remaining amount. I then told him that I was disputing $109.98 for outlet installation.

I explained to him that I was only supposed to be charged for 1 outlet which I paid for the previous month. He then told me that he was sorry but I would have to call Repairs to dispute the outlet charge. I then told him that I shouldn't have to call another department and that I had already been on the phone since 6:22pm (about 40 minutes). I then asked to speak to a supervisor at 7:01pm, he put me on hold and at 7:07pm, I hung up. I then tried to call the Repairs Department at 1-800-314-7045 and the gentleman who answered the phone said that he could not help me and that he would put me through to the Billing Department. I then said that I don't have another 40 minutes to spend on the telephone and hung up.

I can't tell you how disappointed I am with the service that I have gotten from your company. No one is held accountable for their actions. You only get a first name and get passed on from one person to the next. The main reason I canceled my services within 1 month, was because of the awful customer service that Verizon provided. It took over 1 month for you to get my home phone working and 17 phone calls, and now I'm still trying to be a conscientious citizen and consumer in trying to resolve the dispute over my bill and your company still shows its ignorance, disrespect, and disorganization.

Needless to say, I would never recommend your company to anyone I know. As a matter of fact, I would like to be compensated for all of my time and stress that your company caused while I was trying to resolve this issue. It's a crime the way your company treats people. I would appreciate a prompt response to this letter. I am also sending my credit card company a copy of this dispute and will be contacting the Better Business Bureau.

I agreed to pay so as to solve the problem. Then in July, I traveled out of the country for a month and called Verizon to tell them I was traveling. They told me that they will suspend my services, but would have to pay a certain charge for the suspension to which I agreed as it was less than what I would have paid without the suspension. On returning to the country, I called them in August about the 7th to have my services reinstated. At this time, I was told that my contract had ended and did not need to sign for any contract, but could pay on month to month basis. I thought this was good since I do not like the contracts and continued with the triple play. I noticed that my bill which started at $130 had increased to $140s. I called customer service and the answer I got was that the taxes and surcharges were causing my bill to increase and that Verizon had no control over those since they were federal government charges. I was told that they were due to the phone services and at that point, I decided to cancel my phone services with Verizon since it was bringing on all those charges.

The funny thing was that the charges were more every month. After canceling the phone service, which took about four different customer service reps on different days to finally get what I needed, my bill increased instead of decreasing. When I called Verizon, I was told that it was more since I was paying individually and not as a pack. Of course, this did not make any sense why they would charge more for two services than three. My problems with Verizon escalated at this point, which was about September up to now. To cut a long draining and frustrating journey short, about three weeks I received a bill of $220.58 which I paid. In the same week, I received another bill stating that I had overpaid by about $38 and was going to get a refund in the mail. At this point, I was happy and shredded bills that I had saved for the period of time I was having problems since I thought that they had eventually fixed their mess.

Two days after the notice of overpayment and my shredding, I received another bill stating that I owed $360.87. This was mind boggling. How could I have overpaid in less than a week and now owed this much? Was this for just TV and internet? How could this be? I called Verizon immediately and kept being pushed to different people who claimed every time that it was not their department, it was the other department and so on. The problem was never solved and at this point, I decided enough was enough and was going to cancel Verizon all together and look for another company.

I canceled last week on Wednesday for cancellation to start on Saturday, the Thanksgiving weekend. I called Comcast and was to get their service starting that Saturday. On Black Friday, I received a letter from Verizon giving me a good deal and asking me to return their services. In the meantime, I had been told that they do not cancel services over the weekend and cancellation was to start Monday the 29th, which was okay with me. I called Verizon on Saturday the 27th and they gave me a new deal of $69.99 a month for two years without contract for triple play, which was going to increase to $79.99 after a year for DVR payment. I thought this was a better deal than Comcast and I therefore canceled Comcast before they came to my house that Saturday.

I told verizon customer service rep about my previous cancellation and to change it since I had renewed. She said that she would change. I even canceled my phone plan with Vonage which I had taken when I left Verizon and gave Verizon permission to get my number back, which I was told would take a week. My verification number was given as **. I spoke with a certain Teresa, apparently from a different company to witness that I was changing my phone back to Verizon. This was done deal and I was glad that I finally got a good deal and just needed to call Verizon and resolve the pending billing issues. On Monday (yesterday), I got a rude shock when my wife called and told me that our services had been disconnected. When she called Verizon, they started what they know best --to take her in circles and did not resolve the problem. Now I have no TV, phone or internet services at home. Is there anyone out there with enough power/ability to help?

I have continuously paid my bills, and future bills that I do not owe. Now, somehow, I have the new service called Verizon FiOS Digital, and every time I called to pay my bill, no one could tell me why my account was showing a credit, and nothing due, and kept telling me not to pay on the account, as I don't owe anything. I asked many times, what was going on, and no one knew. Even the bills that came to my home had zero balance due. 2 of which said - $97.00, meaning they owed me. I kept telling them something is wrong, and could the reason be finally, my account is being looked at? The customer service agent said, "well I believe so".

I said I need to know. I do not want a huge bill thrown on me at one time. The agent told me not to worry. Well, here it is, and they finally got my account balance viewable, and wow! I owe over $1,200. Are you kidding? I asked what the problem was, and they said it was because I switched my service to their new digital. I said no, I called in reference to concerns, and that I was confirming I didn't want a package. As to it never is what I asked for, they said no, I confirmed I wanted digital, and they said I haven't paid for 4 months. I said no, 2 months. I paid my current bill, and the month in advance bill. They said no, we took that money and put it into the installation of your digital, and the first month, and following month. I said why is my bill so high? Well, they went on with their babble, and sent me to someone else with their babble, and so on. I am so frustrated.

I have never seen this practice, until now. All I wanted was TV, internet, and phone. What the heck is so difficult? Why are they practicing business like this? I am finding another provider, but it's hard to find someone not associated with Verizon in some kind of way. They have a lock in this service, and they are ripping people off, and because they are a large corporation, they are getting away with it. Shame on you Verizon, for taking advantage of people with the one luxury they try to have, during this economic times. Shame on you. I am sick of the overcharging, and being forced to pay it, or you'll disconnect, and always being overcharged, since the day I went to your company for service. Comcast may not have been perfect, but at least I had no arguing, and hangups, and surprises that they wouldn't take care of. Really.

Ten minutes later, the light went out and I again called customer service/help desk. Mind you, this is not an easy task. I am passed from department to department and left on hold for several minutes without a representative coming on the line to check on me. At times, I felt I was forgotten and I will waste my time on hold forever. After working a full day and only wanting to relax, this ordeal is quite frustrating. Again, a representative made me go through the same steps as before, which included notifying how many lights are on the modem, turning it off, unplugging it, plugging it in, restarting the computer. This of course made the 'Internet' light appear and the Internet working once again. I again resumed my Internet activity and again, 10 minutes later, I was unable to proceed to the next page of a website.

The light labeled 'Internet' was out again. At this time it was late and I was upset and too tired to deal with someone that only listens to half of the issues. I turned off the modem and went to bed. The next day, I woke up and I turned on the modem and my computer hoping that I will be able to check my email and to read the news when I got out of the shower. I jumped in the shower, and about 45 minutes later, I looked at the modem and the light was on. I was happy and sat at my computer to check my email and read the news.

Within 10 minutes, the light was off again. I made several phone calls to Verizon within several weeks, I was even credited a portion of my bill. I spoke to several customer service representatives, who tried to be helpful and some that are down right rude. I have been hung up on, told that my cord or my computer are the issues. I have gotten so many stories and promises that I stopped paying attention. Finally, I had a representative inform me that the issue may be a line problem or a 'hub issue' and scheduled someone to come out to have it tested. After making an arrangement for someone to be present at my apartment during the 6-8 hour window as requested, the outcome, no one ever showed up. I was told that someone was able to gain entrance to the area where the Internet cable was and there was no need for someone to be home.

That was a wasted day! I am not convinced that anyone came to check the lines because nothing changed. At this time, I would use my neighbor’s Internet or use my phone. Finally, I realized that all I had to do was restart my modem every time the Internet went out. Fine, this was my only option. I was sick of calling customer service. I learned to make due without the Internet for personal use mostly.

My neighbor's Internet connection was rarely reliable because of how far it was from me. I pay for a service from DirecTV for demand movies and TV that was never used, I was unable to play video games on my Wii online, I was unable to update my daily podcasts on iTunes, and has stopped returning most personal emails. Now my mother calls me instead of emailing me. Not good! Please note, my DirecTV guy (the person who installed my service) stated that I should cancel service with Verizon and go back to Cablevision because of the issues I was having. He said that he experienced the same issues and could not take it anymore. He said he had better luck with a data plane with his cell phone carrier.

Finally, the best thing ever happened for me and cured my Internet issues at last. A tornado went through my backyard. Yes, a tornado in Brooklyn, NY. This led to the wires from the building to be pulled off my building. I was 100% without Internet for several days, I believe about 10 days. I had to wait for a technician to come to my building and repair the damage. This was after several phone calls. I was hung up on twice, transferred all over the place, and at one point, was told I was responsible for the repair costs. Finally, I got someone on the phone who wasn't a complete moron or at least cared enough to give the right info. I again set up a time, again I had to arrange someone to be available for a 6-8 hour time window, so the technician would have access to my apartment.

I was told it was mandatory because if no one was here, my Internet would not be repaired. I knew from before that I had little chance of someone needing someone home. I did not want to risk it, so my brother was home. No one showed up, but when I got home the Internet worked! I no longer had to restart the modem several times an hour, it was still slow, but it was more manageable. The date of the tornado was September 16, 2010, I believe the Internet was back up and running around September 27, 2010. I am not 100% sure of these dates, because unfortunately, I did not think I had to take such detail notes when speaking with customer service.

October 24, 2010, I was happy with the service. The Internet was working correctly enough (it is slower, but why complain) and I was looking into adding a house line. While online, I realized that I am being charged too much for my bill because someone has failed to bundle my service with DirecTV. We will go over that shortly. I placed an order to upgrade my Internet to a higher speed, because with the home line it was the same price. I also ordered a landline. On November 4, 2010, I no longer had Internet. I made several phone calls, I was hung up on. I was told that a technician removed my DSL as per a work order. I was told that there was an outage in my area.

I was told that there are no issues on Verizon's end. It was because of the cords inside my house. (Nothing was moved since everything was first installed.) I had to make several calls, complaining, threatening, begging and pleading for these issues to be fixed. I sent an email through Verizon, did the chat option on the Internet. I was left on hold for 20 minutes at a time. Finally, it was confirmed that the technician did remove the DSL. I am not even sure if that is true because I was fed so many stories. I was promised a technician visit, which I believe was made but no one knocked on my door, the Internet was still out. I was told to leave my box on at all times. I had to make phone calls at work, while on lunch and in the evenings after working a 12-hour day. Finally, I was told that I need special filters, so I ordered filters and waited for them. I installed the filters and the Internet still didn't work.

I had another appointment which no one showed up for. I was told that I was contacted to confirm this appointment and because I did not respond to this phone call, my appointment was canceled. The only phone call I received from Verizon was a prerecorded message thanking me for choosing Verizon. After several more phone calls and restarting the modem and checking the cords, replacing all the cords, and buying new splitters, my Internet was still not working. Again, I made another appointment. They said it was supposed to be for last Friday. No one showed up again! I was told that there was no need for an appointment because the issue was again at the hub, but I will be contacted later to make an appointment for someone to take a look at the modem.

November 23, 2010, I received a phone call stating that a technician was on his way to my apartment. I never made the appointment! The caller had no record of me making this appointment! I told them that no one was home and there was no way for me to leave work for a technician that may or may not show up in the next few hours. Everyone I know was working or unable to go to Brooklyn and wait for a technician. I asked to speak to a manager, the representative placed me on hold for about 10 minutes, then they hung up on me. I then called the executive office to make a formal complaint. I spoke with a rude gentleman that was in a call center in the Midwest, despite the fact I called a 212 number and my office is about 3 miles from the Verizon building. He listened to me for a few minutes as I recount my issues and he asked me to hold.

For the next 15 minutes, I was on a silent hold. Please note, it was about 12:30 pm and I am in the middle of my work day. It is the week of a long weekend and I am slammed. Finally, he came back and said he found someone for me. He then transferred me to a Customer Service Representative, he just transferred to the people I was calling to complain about. Not even a manager. At that moment, my boss came into my office for a meeting. Also, the same guy who informed me of the visiting technician called my brother who also informed him that no one will be home. When I came home, there was a tag on my door stating, ”Sorry, we missed you.” That tag is probably the most upsetting. Where were they last Friday when they just didn't show up? I am charged $50.00 if I don't show up for a doctor’s appointment and I get a late charge if I send out a payment late.

Billing Issues. I signed up with DirecTV and Verizon at the same time. I was supposed to get my services (both DirecTV and Verizon) at a low price plus a $100.00 gift card from Verizon to be given after 60 days of service. Several calls to the billing department later, I was told I must have been lied to and there is nothing that can be done. My service was never bundled for the July, August and September bill. I didn't realize this until very recently. Now I am supposed to be on the $84.99 plan. This was Verizon's responsibility to bundle my package as per the most recent billing representative I spoke to. On top of that, my Internet was supposed to be $20 but I was billed $36.00, which I was unable to pay because when I went online, it said it was a zero balance and I am never available to call during the day because of my work schedule.

Other People's Issues. Several years ago, my mother decided to switch from Road Runner to Verizon. She had similar issues. She is again with Road Runner and vows to never use Verizon high speed ever again. A few years ago, I had a neighbor in my former building that came over begging to have access to my Internet because his was down and he had to email something that was due. He told me how many issues he had with the service. I recall it being Verizon. These issues made me remember that. I told my friend about Verizon's cheap Internet. She decided to sign up with Verizon. She is located in the Soho neighborhood in Manhattan and was having many of the same issue as me. She was almost crying over the frustration she was having with the support and the ongoing issues. We have not talked about it lately because she has been in California for the last 45 days. I am sure you will get an email from her sooner or later. Maybe she will do a write up about her issues. She is PR Manager for Tech companies.

How this has affected me; this morning I left the house at 8:30 am. I have to ride a crowded subway to my office and ride a crowded elevator to my cramped office. I work nonstop until about 8:30 pm. I then climbed back on the subway and head home. I sometimes don't get home until well past 9 pm. All I wanted is to be able to use my computer, download my podcasts, email relatives, and follow up with work emails. Instead, I am dealing with Verizon until it is time for me to retire for the evening. This Internet is not just for play, often I am stuck doing last minute weekend and evening projects.

My roommate has to work from home two days a week, my brother is studying for his final exams and his wife is unable to call home to her country without being able to plug into the Internet. She has not spoken to her relatives via phone for weeks. Several months ago, I had an emergency and a contract needed an additional addendum and needed to be completed right away. Once I completed the contract, I attached it to my email and it would not send. My Internet stopped working. I restarted the modem several times to no avail. This is being done as my boss was yelling at me for having such awful Internet service.

He stated that he needs me to be available and reliable for this kind of situations and I was not convincing him of either because of my Internet problems. I had to knock on my neighbor's doors to try to gain access to their Internet, but none of my neighbors were home. I had to go outside with my laptop to locate an open and unsecured Internet access just so I can send out that contact. My boss was displeased with how long it took, and using the excuse of Verizon sucks is like saying, “My dog ate my homework.” My boss also suggested that I cancel my contract with them and find a more reliable service.

Over the last several months, this has been a huge inconvenience for me and my brother and his wife. My brother told me not to go with Verizon. Now every time it goes down and I am on the phone with Customer Service, he always says, “I told you so.” I have wasted hours on these ridiculous issues that could have been taken care of months ago or within one phone call. I have been on the phone with their employees for hours, I have been lied to, ignored and laughed at. I have been so frustrated at times that I actually cried to a representative because I was just tired. I am still tired. I am tired of being taken advantage of and lied to.

I am a customer of Verizon that has been lost in automated systems and lost Internet connections. I have been treated like Verizon is doing me the favor. I pay for a service and I deserve to have that service work. Since the recession, I have made a fraction on what I used to make. Every penny and every minute is important to me because I have less of both. I am the one that is working for twice as hard for half as much. I am writing this letter in hopes (almost begging for resolution of all these issues.) I want an apology and not a canned response that I am so used to getting from their team. I deserve the same service as everyone else and I deserve to be respected.

I entered into a contract with Verizon and I do not feel that Verizon has taken our contractual agreement seriously. I can't believe that this issue has come to this, but I am going to see this through. I want my small consumer voice to be heard and I demand to be acknowledged. I feel that my paying for such service since July is unjust, especially with the time I have put into these issues.

What a hassle! They do this to conserve bandwidth on the network and there's nothing you can do about it. Cablevision, on the other hand, is always on. As far as other issues, well don't expect anything good from any of them. It's all about money. Surprised?

We got a bill after that date for the amount of exceeding $300.00. I called the month of September. They kept transferring me to different people I must have talked to 5 diff. people that day, finally I got off hold of someone that helped me a lot. I asked why they were charging me that amount when I had stopped service in August.

She told me there was no call for that month and I asked if she was sure, after explaining everything to her she finally said yes, I'm very sorry you have so many calls I just found the one for the month of august when you called. She took my information requested answers to note she made of this whole issue and told me there should be an answer for you in 20 days call back and she said she was going to mail me boxes to return the equipment, never did I receive those boxes and nothing was never done about investigating my account.

I got another bill in the month of October still for the same amount. I called back in the month of November 22. Again spoke to like 3 different people. Finally the third one told me I had an outstanding balance. I explained my whole situation again. He tells me there was never a phone call made in the month of August, I told him yes there is the person i talked to before found it she had trouble finding it until she told me she finally had found it, he kept telling me there was no call at all for the month of August. I told him I was frustrated because no one can help me regarding this issue of me being charged for service I never used. I have proof I was out of that house where I had their service on June 23rd.

The only answer I got from the person I spoke to today November 22 is I don’t see the call you made in August so therefore there is nothing to back your statement that means you have to pay the amount you owe. I’ve had to stay on the phone forever trying for someone to resolve my situation and have been very patient. Now no one seems to want to make an effort to find out what can they do in this situation.

I am tired of being lied to and tired of begging to come into the modern world of DSL. I thought the idea of deregulation was supposed to foster competition with the phone companies. So why is it Verizon is the only service I can get? Is there someone out there who is willing to find out why we are stuck with dial up and expensive wireless service?

Then, I was warned that it would cost me to have someone come out to look at the problem and I would be charged if the problem was inside my home. They came out and discovered that there was a bee nest inside the box on the telephone pole. After destroying it, we had service. The second time, it was due to the changes they made in the voicemail. I was informed that my old voicemail would not work and that I had to set up a new voicemail. I did.

Then, I noticed that I wasn't receiving my voicemails. I called Verizon again and they helped me access the new voicemail messages. Then, I wasn't receiving them again and I called them yet again. This time when I was able to get my messages with their help, there was a message that was four days old that my aunt had passed away. They sent someone out to investigate the problem. After investigating the problem, I was talking to my sister-in-law and I heard another voice on the phone. I was shocked and actually had a conversation with the mystery person.

I called Verizon again and explained to them the problem. While I was talking to them, that other person came on the line and joined in the conversation. They sent someone out and discovered that the telephone lines had crossed and they would repair them. This was all too much for us. So, we decided to end our phone service with Verizon and get cell phones with anyone other than Verizon.

I called on 10/19/2010 and terminated the phone service and kept the DirecTV and internet services. After several days of picking up the phone and still hearing a dial tone and receiving calls on the line I just canceled, we called again and asked why we still have service. They claimed that they would shut the line off, but we would still have the line for internet. I thought this would be the end of our problems.

About one to two weeks later, I got a phone call from DirecTV stating that we owe $239.90 for 2 months’ services. I explained to them that I paid Verizon that money and that they should have forwarded it to them. They told me I would have to take it up with Verizon. I called Verizon and asked them why I owe DirecTV for 2 months’ services. They stated that the money I sent them to send to Direct TV was sent back to them. I demanded that they hand the money over to DirecTV and asked why it wasn't. They stated that when I canceled the phone, they did not unbundle and I was being billed for DirecTV when I should not have been, in which I paid.

They admitted fault and told me that the overpayment they have will show up as a credit on my next adjusted bill and that I would have to pay DirecTV directly. I was furious that I would have to pay a second time to DirecTV what I have already paid to Verizon. I demanded a refund and they refused. I called DirecTV and made them aware that I had already paid their money to Verizon and that they would have to get payment from them for the bill they sent. They seemed nice. They told me that this would not affect my credit and that they made note that I had contacted the state consumer protection services for assistance. I then got a bill from Verizon stating that they were sending me a refund for one month of services that I owe Direct TV. This was received by me on 11/13/10. On 11/14/10, DirecTV disrupted my satellite services. I called them in attempt to make resolution.

The bill they sent me was not due until 11/20/10. I asked why they disrupted services when they knew I was working on getting a resolution with Verizon and that I would be receiving their payment from them and that I would then settle my bill with them. They were aware of the situation and previously had told me that they were willing to work with me. But now when I call the billing line, they forward me to collections. I have very little patience left and swear I will never do business with Verizon or DirecTV ever again. And I am canceling both accounts.

After spending 3 hours on the phone with their supervisor of technical services, Fios indicated that they can't do anything to solve the email issues since they don't control the Yahoo servers. Since they contracted with Yahoo to provide email services, don't they have the responsibility to work with Yahoo to fix the email issues? Yahoo is their subcontractor in this instance! I recently signed up for enhanced Internet service with Fios and they still have not turned on the bandwidth upgrade despite me paying for it. They indicate that it will be done in another 11 days when all they have to do is turn it on in a computer program. Again, they sell you one thing and don't provide it to you with what they originally indicated.

Also, Verizon keeps on passing through 3rd party (ILD Services) billing for services that were never requested or authorized. This is complete fraud on the part of ILD services. According to numerous Internet sites, ILD is passing on these fees to people that never requested them. Verizon has put a block on this but somehow ILD Services are avoiding the blocks as the fees keep on showing up on my bill. These issues have consistently been problems with no resolution by Verizon or ILD Services, although they have refunded the amounts in dispute. The States Attorney Generals need to look into the practices of ILD Services and the inconsistent service of Verizon.

He connected me with 1. I told him if they can't change my billing cycle to 23rd of each month then, I will just go back to the way that I had it from the beginning because I was dealing with DirecTV and they never gave me not 1 problem. But if they can't fix this situation in the beginning of next year, I will just cancel everything out and just keep the phone bill and that all and my cell bill. The rest, I will take my business elsewhere.

Before I could even say another word, that senior rep I believe disconnect our conversation. I believe he did it purposely because he did not like what I was saying so just before I logged on to write this report, I send a letter out to a supervisor. I wrote my billing address that I send my bills off. I don't know why this is being made out of a big deal because the solution can be resolve if you had people on the crew to correct this problem but I can see that I'm being dealt with immaturely and unprofessionally.

Anytime, I can try not even a whole conversation with nobody but try to talk to an individual and can't even do that without getting disconnect 3 to 4 different times. This is definitely unprofessional and I just wanted you to know what went on. I can say all the names but I can tell you it was today, time frame around 11:10 am from 11:40. That's when that senior rep disconnected us.

You can investigate who I spoke to because generally all businesses monitors all conversations so you shouldn't have a problem to find out who he was and the rest of the representatives that had connected to me. I had to call back, another female came on then I got disconnected from her. Then I called back, a guy came on the last time. I told him that's when he connected me to that ignorant senior rep and he disconnected me again so that's when I got angry and started sending you this complaint.

Something needs to be done because this can't continue on if you want a keep customers. This is how you loose good customers, especially valued customers. I'm sorry that this took so long but I had to tell you every detail that I can think of. The representatives shouldn't promise customers anything that they can't keep and I have been told this back in February when I started with the bundle package. My account number is ** and you can see yourself how a valued customer I've been with Verizon.

Thank you for listening and God bless.

PS: If that senior representative was any kind of deacon person when we got disconnected, he would of pick that phone back up and called my house residence. That's how I know he meant to do what he did. If I was a senior rep and I ran into a problem with a customer such like as myself did and got disconnected, I would have by all rights pick that phone back up and called that customer because I don't want a loose no customers, especially dedicated paying customers. But he didn't do that. He knew who I was and all Verizon Fios customers. They have our phone numbers and that was no excuse he could had called back but like I said, he didn't. So you know what that just explains the character in him, ignorant. I can't say it no better than that.

So now, I have a bill from DirecTV. I had the triple play with the DirecTV. I just called them a little while ago and was told "Oh, this will be the last time you will receive the $54.99 payment on your bill and it will go down to $135." I have two standard boxes, 1 HD box and a DVR. I can't believe my bills every month. I hate Verizon service! I am going to have to cancel my service because it is becoming too strenuous. I am the only person working in my household and I have four children. I had to take on a second job just to pay the bills so I don't have anytime with my kids.