Verizon Fios Reviews

Well this Saturday before last the 7th of Feb '09 we had to have a service done on it and we found out that they had been telling us wrong information on how to hook up the modem. Certain wires had to be connected with filters. We knew this but one particular one was not and we had been told this for months and our DSL connection would be fast then slow without warning. After the rep left the connection was fast but I asked why did they tell us those wrong ways to hook up the modem and he said he didn't understand why they said that as well. He acted really surprised but my son knows about computers yet he also followed the instructions on hooking it up from the CD and still they gave us wrong info. Well here we are about a week later and today Feb 20th '09 Sunday the modem has been red lighting for 2 days.

It was out for hours Saturday the 14th '09 and was the same Friday the day before. These modems are terrible and Verizon customer service is terrible for telling us wrong info and even leaving us to have bad connections for months on end. They gave us other modems to trouble shoot and they were all the same. It's the modems and they know it but they refuse to give people other newer models I believe in certain areas or maybe for other reasons. While my son was on the phone with them that day the modem wouldn't come on anymore our new computer OS failed. Why? We don't know. They told him to just use the modem cord and see if the modem connects without having to split the line?? My son tried it. He had to go in the other room to speak to them with the other phone line and then while he was on the phone with them he came back the PC froze. Nothing could be done; he couldn't do anything.

Everything was locked like the PC had been hacked or attacked internally. We had to reinstall the operation system. It's a new computer and we lost files and all the new software that comes with it. Most stuff we couldn't reinstall because it had no disk. It was installed with the purchase. Verizon is terrible and I don't know who is worse them or AT&T or those other phone companies. They over bill and keep doing it until they wish. That's another story. They billed us for call waiting and they had never turned it on. (too long a story with these people) This model of modems the 6100f is garbage and I think no matter what it will fail to do anything worth keeping it. All last year we had troubles with this modem and now it even continues when they say the modem was hooked up improperly supposedly fixed. Verizon is a joke. If I don't complain this crap continues.

I called & the 1st rep hung up on me when asked to speak with a supervisor. I called back & the 2nd rep told me that I was not getting a bundle price because the phone service I had was not eligible & got me a supervisor. The supervisor told me the same, which then I told her, that I did not know the service I had was not eligible & was never told when I called numerous times before. She then told me that I had switched the service from the correct package to the downgraded service back in Aug. so it was not Verizon's fault & she can't credit me for anything from the past months. She can only give me the bundle pricing from this day forward. Told her that this isn't fair & she told me that there was nothing she can do. That she doesn't know what the others told me in the past, because she wasn't there, but Verizon is not responsible for the wrong info, or no info, provided to me for the past couple months.

If I were told that the phone package I had was not eligible for the discount pricing back when I first called, I would have upgraded to the correct package... It's not fair for the customer to have to pay the penalty & be told "sorry, it's not our fault" when it was their fault for not giving me the correct information the 1st time or the 2nd time. I am only asking to be credited for the correct amount because I don't see how and why I should be paying for something I was given the wrong information on. I complained to NJ Better Business Bureau but Verizon still failed to acknowledge their wrongdoing. This is the response I got from them:

"1/5/09 Reached recording on cbr#, reached fax tone on complaint TN. 01/07/2009 Referred to CSSC Customer spoke to a supervisor back on 12/26 who explained she was not eligible for bundle discounts because of order that she did herself online order ** to remove the pgo8f package (Freedom Essentials) and replace with the pgo6f (Freedom Values). Pgo6f is not part of the triple play...TOS clearly states needs Freedom Essentials pgo8f. This is why we cannot adjust account at all... Was not missing discounts, was not eligible. Customer understood this explanation and with supervisor changed back to pgo8f on that same day Dec. 30 with order **. So is not due any adjustments for prior bills... Left message today at 11:05 with Vector TN and with same information of why wasn't eligible. If she has additional questions to call me back on Vector 908 717-3115. 1/9 I left message for customer recapping issue, advising due to online order change, discount was affected and no adjustments issued. Requested callback to confirm receipt of message. 1/13 customer advised. Case closed."

On this response Verizon stated "Customer understood this explanation and with supervisor changed back to pgo8f on that same day Dec 30 with order **" which meant that the 3rd time I called and talked with the supervisor, she told me I wasn't eligible because of my phone service, which I didn't know until then. She changed my phone service back to the eligible product so I can get bundle pricing from then on. My point is that if I were told this information the 1st time I called, or even the 2nd time I called, I wouldn't have wasted 2 months of waiting for false promises of adjustments to my account when I wasn't even eligible. If the rep had correctly looked into my account when I called and told me that I wasn't eligible, then I would have asked to change my phone service to the correct eligible service so I would have the bundle pricing.

Instead, I lost 2 months of bundle pricing, and got the eligible phone service and bundle pricing after the 3rd time I called when the supervisor told me I wasn't eligible and she switched to the correct service. I admit to changing the phone service myself online back in August. However, this is before I even installed FiOS TV. After I got the FiOS TV installed, I called customer service asking if I can get bundle pricing now, since I have all 3 services now. However, my issue is why Verizon isn't holding any responsibility for not telling me my correct account information the 2 times I called and kept telling me I would be getting bundle pricing and even gave me a free month's worth of movie channels for my troubles. But after the 3rd time I called, I'm told that I can't receive it because my phone service was ineligible but they will change it back to the eligible plan so I can get the bundle pricing. Again, my point is, if I was told this information from the beginning, I wouldn't be having this problem, since I would have changed my ineligible service to the eligible one and would have been getting the correct pricing from back then.

I called again the morning of the 6th and again I was told that nothing could be done. This is how VERIZON treats its veterans people. I still have VERIZON wireless but trust me I will be doing everything I can to get out of that service now. VERIZON is a shady and dishonest company. Their Corporate Code of Conduct is **. As a veteran who defended the right for companies like VERIZON, ENRON and BEAR STERNS to operate and cheat the American public I want to apologize to the American people for not doing more to stop this type of illegal/immoral behavior from happening. Getting Saddam was a priority and perhaps now we should continue and go after the real terrorist, Corporate America.

I paid the bill for June. On or about July 7 I received a bill for service from July 7, 2008 to August 6, 2008 for $82.50. I promptly contacted customer service because I was no longer a Verizon customer during that time. I was informed by a man named Eddie that the bill was sent in error and to disregard. He stated I would receive an invoice with a $19.59 credit, which was sent about a week later.

In August I received an invoice dated 8/7/2008 that included the charge for $82.50 and an early termination fee of $119.00. Because I did not sign the contract and transferred my services to another provider within thirty days, I am not responsible for the early termination fee and I was not a Verizon customer during the time in which I was billed. I sent copies of my last bill that was paid in full, a copy of credit invoice that stated FINAL BILL on the bottom, and a copy of the bill dated 8/7/2008 with a brief explanation to the Correspondence Address listed on the bill as: PO Box 9002, Annapolis, MD 21401-9002. I requested they corrected their billing system and respond when this was resolved.

In September I again received the same bill. I then resent the exact correspondence I sent the previous month with a copy of the bill dated 9/7/2008 and the request to please promptly correct the billing system to the billing address listed as: PO Box 9688, Mission Hills, CA 91346-9688. In October I received the same bill so I began calling the customer service number 1-888-553-1555. On October 20 at 10:01AM I spoke with Christy who told me that I have no outstanding balance. According to their system, my account had a zero balance. After explaining that I continue to receive the same bill for three months I was given the FIOS Direct number at 1-888-438-3467 where I spoke with Terrence who again confirmed I had a zero balance.

He then gave me the number to the Billing department at 1-800-464-0820 where I was connected to Jeff who put me on hold and then transferred me to Connie. She transferred me to Financial Services because she stated they did not know why I was being sent a paper bill when I had no balance. I spoke with Lesha in the Financial Services department. After explaining the situation, she confirmed she did see a charge of $176.59 on my account and then asked, "How do you want to pay?" At this point I asked for a supervisor and was told she had none. I asked for whatever department handled these issues and was given none. I repeatedly asked for a phone number, mailing address or some mode of contact to get this resolved and was told there was none. All she could do was process my payment. I stated I would not pay for services I did not receive. I asked her to please note that on my account and to have someone contact me. The call finally terminated at 10:47AM.

On February 4, 2009 I received a notice from NCO Financial Systems, Inc. for a past due balance of $176.59 that lists Verizon as the creditor. As a direct result of Verizon's intentional failure to act, I was denied credit on February 2, 2009.

I require this negative mark be removed immediately from all 3 credit bureaus. A statement needs to be sent to TD Bank from Verizon and NCO that I do not have any outstanding balance and this was completely the error of Verizon and NCO. I also need to be reimbursed for the 4 hours I spent writing letters, making phone calls and filing this complaint. My hourly rate is $65, which makes the total $260. I cannot even estimate what this bogus negative mark on my credit has done to me in the long term.

Yesterday after using Versions program and having a new phone on my acct with 2-yr renewal of service, I have been throttled back to 400 Kb as a result of using the Verizon/Rhapsody program that allows downloading music to your computer with a subscription they offer being the $14.99 a month. As a result of what they sold me on the Rhapsody program, I went over the 5 GB limit. Seems to me there is a legal conflict here where a company can tell someone one thing then do another based on their own profiting of your service agreement offered by them? Limiting and falsely advertising the availability to serve especially to someone like myself who is disabled and relies heavily upon computer broadband for enhancing their limited life. Am I right or wrong?

When I called customer support and spoke with Lisa to fix these charges, she said I needed to bundle my service, I did not know this before. She said that the salesman should have explained that. I was at this time told my monthly bills would be $95.98 a month plus $9.99 for the first 3 months to cover installation. She said she could fix the charges and backdate the bill to make the corrections. Lisa then said that a new bill would be sent out with corrections. I went online and with Tech Support's help bundled my bill. I got the new bill and it is for the same amount of $196.44.

I called Billing today. They said I have to pay that full amount. The bill was never fixed and they would not offer to help today. The supervisor of the woman I spoke with today got on the phone and said Verizon does not backdate bills or make corrections. I would have to pay in full. Oh, but not to worry, It will be fixed from this day forward and my next bill will be the correct amount of $95.98. I have a hard time believing that. As soon as my bill is paid, I will be canceling my service.

As I write this, at 9:50 a.m. I've been on the the phone since 9:00 a.m. waiting for a supervisor. I had been told my box was on its way, drive to Long Beach and pick a box up which I was denied. I was told it will be here Feb. 5 and as I speak with them right now, I don't even have box ordered for me. Please look into the way they bill your first billing and review my recorded conversation to hear the lies they throw at me. AFTER 1hr. 13 min. they say a box is being shipped. The supervisor spoke to me with attitude to top it off. I would like to know if I can legally picket the store also. I'm not complaining for no reason. Several calls made to Verizon about the same thing with several different answers!

When I got the bill, it charged me for an even more costly package! I called to dispute and to cancel the whole thing because by that time, I had spent hours dealing with Verizon. Still, Verizon "customer service" personnel accused me of really signing up for the higher service. They said they had nothing in their notes about me signing up for the less costly promotion and one guy basically refused to cancel my service. He said first I needed to pay for the couple of weeks I had the service and pay the hefty termination fee! So they seemed to have baited and switched me, billed me incorrectly, and then demanded I pay them when all I wanted to do was stop wasting my valuable time fighting with them. Amazing gall.

Well after more hours tracking down someone responsible at Verizon and going to my County's cable administrator, an executive customer service rep call and said the earlier customer person was wrong and they could not legally charge me the termination fee. She said she would resolve the problem and confirm service cancellation. I returned all of the equipment and thought my nightmare had ended. Not so. I have continued to receive bills from Fios ranging from $157 to the $102 they say I now owe them for the couple of weeks the service was connected while I fought the charges. At this point, not only should they clear the account without prejudice, they should reimburse me for all of the numerous hours of valuable time and emotional frustration I have had to expend. And they continue to CALL me to hassle me for payment and not respond appropriately or in writing to my dispute. Getting involved with Verizon Fios has been a costly living nightmare. Where is protection for consumers? How can we get a regulatory agency to get Verizon to cease and desist, make us whole, and fine Verizon for their seemingly predatory and deceptive practices and reimburse us for our time, effort, and damages?

Provide me with written confirmation of the Fios promotional package I signed up for and then proceeded to bill me for a higher price. I have disputed the Verizon charges both in writing and verbally. After hours on the phone and writing, Verizon has finally credited some of the incorrect charges. Nevertheless, they have continued to send me incorrect bills. The latest I received Dec 1, 2008 being for $156.80. I have not heard anything further from Verizon since my call on Jan. 8, 2009 to Sandy in the Executive Advocacy office at tel: 800 483-8561 or 972- 399-5325. At that time, I again asked Verizon to send me written confirmation that the account has been cleared and no charges from me are due. I still demand this and plan to take all action necessary under the Fair Credit Billing Act to recoup any fees due if I need to pursue legal action and recoup the terrible cost I have already have had to incur on this matter.

I have spent hours and hours of my valuable time and a lot of emotional frustration dealing with customer relations personnel who have, in my opinion, provided misinformation and false accusations re what I signed up for. And Verizon's unwillingness to provide anything in writing re the plans people actually sign up for is unforgivable if not criminal. They need to be held to account to stop them from predatory practices that waste a lot of consumers time and money.

Now they won’t remove it because it’s in a suspension mode. This request was put in way before this got this way. Now they are still charging for features that was suppose to have been taken off. I’m tired of Verizon stealing tactics. I strongly feel someone needs to ask them about their billing tactics, and their contract. The phone # that goes with this acc # is **. Thank you.

Then I started getting the following message, "error loading c;proga~1mywebs~1bar4.binF3scrctr.dll?", which I am still getting today. I called and was able to get a manager named Aaron who told me I never should have been told to remove all those files. He said he would connect me to their expert care department but neglected to tell me that I would have to pay for it. I specifically told him that I knew that his department had screwed up and I wanted Verizon to fix this at their expense. I was not paying for anything. I was sent to expert care and was told I would have to pay for it. They sent me back to Tech support AGAIN.

Then I ask for their second level manager and got Darrin employee number ** to which he told me that yes his department was at fault and yes, I would have to pay to fix their mistake. He also told me there was no one else to talk to. If I wanted to cancel my service, he would send me over to that department. I have been with Verizon for about five years and this is how they treat people. Unbelievable. All told, I have talked to at least 11 technicians and my system is still not working properly. It has been a week and a half and I am never sure if I can get online from one minute to the next.

That Friday around 10pm I called (the tech came around 3pm) to complain of still having no service. I was then told they don't know what the problem is, they'd have to get in touch with their central office and get back to me. I was told a supervisor would call me the next morning, and the night supervisor (who I was speaking with) would call around 2pm to make sure I was up to date. Not a single person called me that Saturday! When I called Saturday night, I of course was told the same thing - they don't know what the problem is. To make it worse, I'd already been hung up on twice by their reps, and to make it up about the service I was told I'd be given a 7 day credit. When I said I wanted to confirm we were not being billed yet and that our billing cycle should start when we have service, not on the 21st, I was told there's no way!

Our billing cycle would start on the 21st and that's what the 7 day credit was for. So basically, they're giving me credit for the days they failed to give me service since normally they would have billed me for it. When on Monday 1.26.09 we still had no service we called them again. This time, we were told that Verizon was doing updates which has been affecting our line, and the problem would take 5-7 days. This now sounds like they knew about it and just took us in circles saying they don't know the problem. If they told us from the start that our line may have delays, I would have understood. It is now a full week since our line was activated and we were supposed to have internet. Yet we have no service, and still being told it may be another 24-48 hours before we possibly have service.

We did make a mistake and have always paid our bills on time. The problem is with the new billing it has wireless phone, computer, Fios TV on the same bill. I asked if they taped the time my wife calls in to order and they said they only do that on followup calls. When I asked Tamra for an honest answer - I asked if I was the only person that had this problem and she just said NO. I said that maybe that shows that some changes should be made. I would like to see them made. I'm only 54 years old. How many 65-70 year olds are also tricked into this when they sign up?

Finally, the sub that did the digging, Smart Communications, sent a team out to repair the busted line. They had no information for us on what was to be done just that they were there to repair the line. They did that with what I would call a temporary fix. Meanwhile my house is destroyed. The pressure was so much that the water was coming out from around the base of the toilets! So Verizon turned around and blamed the county for not locating the sewer line. The county says that the sewer line is private all the way to the main line which is across the street. I am under the impression that anything in the right of way is public and that the county would have had to locate the line. The damage was done somewhere either in the utility easement or the right of way. Anyway, the county says it's not their fault and Verizon has said 'too bad' to me. This is where my losing battle begins.

No one at Verizon customer service could help me swap out the set top box from standard to HD. Customer service said that they would ship one out, but somehow the order was never placed I tried to swap out the box at the Verizon store or with the technician that is coming tomorrow, but was told I couldn't because there are ten pending orders in their system. When I asked what orders they were talking about, they said that they could not call up the orders in the system. To make matters worse, the customer rep prior to the FIOS order told me that I would get the HD set top box for a year free of charge. I called again a few times, and they said there is no record of that agreement, but not to worry it's a promotion item so they would fix it. Long story short, I will not get the full discount, but maybe three months free. It's not really about the money, but the principle.

Another example of poor customer service was my purchase of their Internet Security Program. The customer rep on January 19th sold me on it, but never bothered to put it in. I called again and I got through to customer service after about six hours today. Two techs tried to put it in through a de-install install process, but it turned out that no one authorized me to have access to their Internet Security program. They said that they could see the authorization in their system, but apparently it was passed along to the customer system. What a colossal waste of time. I think DirecTV has their act together, and I would strongly encourage anyone considering Verizon FIOS to stay with DirecTV. I'm going to switch back soon. FIOS has a thirty day purchase guarantee, but I have a feeling that's going to be a battle too.

First of all, they can't even look me up for some reason. I give them my account # and my telephone #, they can't still look me up. I'm on the phone with them min 20mins - 45mins max. Some of their reps had hung up on me. They seriously think this is some kinda joke! I don't understand how they can operate a company like that? Secondly, I gave up communicating with them via phone so I decide to write them an email to billingservices@verizon.net. The email address they provided on their web. "We apologize, but you have reached an email box that does not respond to incoming emails. It is not monitored." This is the reply I've received.

This time, I've been charged $159. They shipped me another set of router for free of charge since the tech support told me it could be a solution to the problem I was having. Then two months later, I was charged. I really do not recommend Verizon to anyone and willing to cancel all of my services with them including my wireless service. I'm so sick of Verizon! I wish I could sue them for the time and money I had wasted, not to mention about my mental stresses I've gone through.

Please! Look into all the complaints against this company, and simple fines haven't worked. They have overcharged millions of dollars, so the $300,000.00 in fines over the last 6 years is a drop in the bucket to them. Criminal charges need to be brought on the individuals in charge of Verizon - fraud, racketeering, anything and everything in the book should be thrown at them. Again I am just 1 of many, many thousands of outraged consumers. I'm at my wit’s end. They try to wear you down to the point of just paying them. On several occasions, I was told my bill was corrected only to be billed incorrectly on the next bill. Again I call this an epidemic. It’s immoral, deceitful, and un-American to treat people like this. PLEASE HELP!

I was with limited work during the early winter months, so what I was doing was putting money down in advance, advance payments on the Verizon Wireless Internet. I found out that the many extra dollars that came to close to $200.00 literally that was paid by me - was put into the landlord's phone bill. Every time I paid additional money, I later found out, it disappeared as a credit and it was used elsewhere. I contacted Verizon numerous time that this was an error, and for Internet payments in advance only - the phone was different from the internet and charges. The phone was the landlord's and for the tenants at **. The Internet was paid solely by me and for use only by me. I paid separately and the Verizon man even told me, when I leave, I can continue on the same existing internet plan at a new address. My additional money paid should not have gone to the landlord's phone bill, or anywhere, but as a Credit into the Broadband Internet, which I pay for monthly. I dealt with Verizon via numerous e-mails, but I was never given credit for over charges. I have saved many documents, which show that I had attempted to contact Verizon about the matter.

When the year was up [June 2008] I felt I was not happy with the new monthly plan. Suddenly my $14.99 a month plan was billed as $21.00+ a month, yet I was not happy with that amount. I was seeing deals by Verizon for Internet plans, which were far cheaper. To date, I still pay the internet every month,and at the higher rate than initially agreed to, but I am still very disturbed by the hundreds of extra dollars I paid along the way, which I was not responsible for. The Verizon Customer Service was negligent and awful with clearing up the matter because the phone service was billed to a different address when I tried to call them. Pertaining to e-mails directly to Verizon and by mail, they ignored my photocopies of proof of over payments, letter, etc.

My on-line Verizon, however, was billed On-Line, paid separately, and the two bills were not paid by the same person! I am responsible for the Internet and I am not happy with so many additional payments made by me, which were removed as a credit and taken to use elsewhere. All money paid extra by me was very clearly stressed as for the Internet only, and advanced payments. The amount paid additional [I have numerous statements printed out, which shows Verizon received additional money and the money by me!] should have stayed in my Internet Account as a credit towards future payments. I had mailed to Verizon numerous photocopies with payments highlighted showing the overpayments made, but to no avail, no credit was received.

WE have a PROBLEM!! I have spoken with customer services reps numerous times, supervisors numerous time and have gotten NOTHING but the runaround!!!!! I am one VERY, VERY, VERY UPSET customer! I shut off an internet plan well within the dates of the free trial 30 days yet I was charged the $175.00 that was promised would not be charged. I went to the local store in Cheyenne to be told they would not take back the card without the box. So I sent the card with the box to Verizon after calling multiple times. I was told that the card was never received and I did not know where the tracking number was so I was told I would have to pay the $175.00! Well guess what??? I found my tracking number a few days ago (**) and you received this DECEMBER 22!!!! Once I found this I call yet again and was told yet again that this charge would be removed!!! STILL WAITING!!

During this process my phone lines have been interrupted due to this fee! I was downright lied to about Verizon never receiving the box and this is a complete and utter SCAM. I have filed a complaint with the Better Business Bureau before finding the tracking number and getting the runaround yet again!! If this is not taken care of immediately I will contact them yet again with my new complaint! I want my phones turned back on NOW with NO reconnect fee, to be compensated for not being able to use my phone, and I would like an apology for the incompetency I have experienced. This issue has gone on for far, far too long and should have been resolved almost a month ago! I have been a customer for 10 years and have never experienced just HORRIBLE customer service from any business!! I expect to hear from someone by tomorrow 1-20-09 regarding this issue!!

This Ms. ** yelled in my ear for over fifteen minutes and then had the audacity to hang up on me. She should be fired in my book. I got a bill .One month it was $165.00, next month $54.00 and now this month $659.00 and you want to know that woman had the audacity to say "Oh well Verizon screwed up and now you have to pay as a result of it." OH hell no, I don't. That is not my responsibility to check to see if they are billing me for FiOS TV. I am supposed to have one bill a month for all three services. Now the woman says regardless of what they advertise you still get three different bills..

How is that so? IT'S SUPPOSED TO BE ONE BILL according to the advertisement. I am so completely outraged I am beyond incensed. When I asked for a phone number..."WE don't have phone numbers." I asked for an address to corporate... "OH we don't have that either." Do not get service with this Company. It is by far the worst company in history as far as billing and correct amount being billed and accounting department is screwed up as well. I am so sick and tired of the BS that I want to scream. I have been dealing with this ** one right after the other... month after month after month.

On top of that, instead of them saying "well since it was our fault, we will grant you a one-time deal where it is taken care of"... so that your balance is 0. YOU THINK THEY WOULD DO THAT? Hell no, not on their dime. Get away from this company. Then I wouldn't ever work for them either. Apparently they cannot properly train their personnel on how to talk on a phone to a customer. I cancelled my Premiere movie package six months ago. They still didn't take it off. There were things I eliminated to get the balance down and still they found something else to charge...me, worthless no good pieces of crooked corrupt players, messing with honest consumers out there.

They should be sued for all the **. My major complaint is no customer service, no upper management to help resolve disputes. People don't answer their phones, won't call you back and then ignore you or otherwise hang up on you. I am tired of them. As soon as I get the money they are history. Thank you.

I was requesting a standalone DSL line. Left messages and nobody ever returned my call. I am not going to pay my bill, and should be reimbursed for my wait on hold using my cell phone. This very unprofessional and very rude. I had not service for close to 3 months, and had to use my cell phone which was more than triple the amount that I pay, I am do not want to pay my bill because I did not have service.

I am now in the process of looking into other companies to see what they can offer me and in a better, more caring and consumer friendly way. Verizon is horrible and you should be ashamed that this is what happens. Maybe the president should go online and read because I am apparently one of millions of dissatisfied customers. Know that I will scrutinize this month's bill with a fine tooth comb for any extra charges you may decide to sneak in and if after enduring this torture find one penny extra is charged, we will discontinue our services with your company. Shame on all of you from the President down to the people you generously refer to a support. I would be fired from my job if I was that incompetent.

I then called Verizon to let them know that the address was updated prior with an as known as address for my unit and my phone number was updated several time. At that time I was rescheduled for another installation date of Feb 3rd, almost two whole months to get an installation where I purchased two HDTVs for this exciting upgrade. At this time I very disappointed with Verizon's service with lack of proper communication updates, lack of execution and placing me back in the end of the cue with the installation. I as a consumer who's been waiting patiently over three weeks for an installation should not been waiting another three weeks like a new sales contact. Verizon Service order number - **.

Coincidentally I was on the phone with Verizon for a different reason in Sept 2008 and the salesperson asked if I wanted to sign up for FiOS. What it would have added for me was high-def TV and the price was right compared to what I was paying Verizon (see above) and Comcast (for cable), especially because I could get rid of Tivo. Verizon said it would be installed 11/14/2008 (6 weeks later). Come November Verizon said they didn't have permission to install FiOS TV yet in my town but they would have it in January. I said, "Well okay, it's only 6 more weeks." They said, "But we'd still like to come and put in the other gear now (November)." I said, "Why bother? I already have phone and Internet." They said it would be better for me (could just turn on TV signal come Jan.) and they'd give me free Internet for the month or two until TV ready.

So I said okay. Come January, and Verizon is now saying it won't have TV until May. In fact, they are saying they really can't tell when they'll have it. I said, "Well, that's too bad. I guess I'll have to go to Comcast as much as I don't want to (remember I'm one of the few people in world using DSL). Otherwise I'm wasting that high-def TV I bought in November because FiOS was coming." Guess what, Verizon says, "You owe $150 to cancel your one-year contract." What gall; I never signed a contract and the service I agreed to buy was never delivered.

My net bill after I cancelled the 3 services came up to more than $500. What a ripoff. I know a lot of people who went through the same pain. Actually I am with Cablevision. No problems there. People, do not let these thieves rip you off. Do not trust those door to door promotional offers or those flyers you get in the mail about Verizon Triple Play plans.

I told them that was unacceptable. They couldn't even tell me why they canceled my account but blamed it on Vonage and that the switchover process was not done correctly. My husband works from home and this is hurting us real bad. I call them and wait forever on hold and when I do get someone it's always that same spiel and then sometimes I get put on hold and then the phone hangs up. I've been having to call from my cell phone using MY minutes to deal with this since now I not only have no internet service but no phone service. I called them again today and this time I was irate and demanded to speak to a supervisor and threatened to file a complaint if my internet was not back on immediately.

I also note that I was charged on December 19th the usual payment of $26.00 for my DSL service. The gal kept trying to jerk me around again and I demanded to speak to someone else. She put me on hold for 15 minutes and then the phone went dead. Is this how Verizon treats its customers? Is this the way of the United States now? I am thoroughly disgusted with how we are made hostages to these big obscene corporations. This has to stop and I need help with this as this is hurting my husband's job.

I called Verizon REPEATEDLY to have the problem remedied and would be told every time that they couldn't figure out what was wrong and they couldn't find my bill. After finally receiving a bill noting that it had not been paid in months, I AGAIN called Verizon. I was placed on hold for a total of 7 HOURS!!!! I was so frustrated by the time someone on the East coast answered I was beside myself. I was transferred to at least 8 people during the course of 7 hours and NO ONE COULD HELP ME. We finally found out that the FiOS Internet service was in my name and the rest of the service was in my husband's name. How in the world this happened I don't know but it did.

At this point in time, they supposedly put it all under one account number and in One Bill. ALSO, I paid the FiOS Internet bill over the phone using their pay-by-phone service and the money never went towards the payment of the FiOS Internet bill. Instead it credited our other account - I think it credited our Verizon WIRELESS (how this happened again is a mystery)!!! Verizon stated repeatedly - AGAIN - that they were going to get the money from the other "branch" and credit the internet account. At some point I gave up and paid the bill AGAIN in the hope that the money that was placed into the "wrong" account paid my other bill.

After all of the billing frustration, we chose to end our service with Verizon, but NO, THIS WAS NOT THE END OF OUR LOVELY NIGHTMARE. We cancelled all services on July 2nd. We received the appropriate paperwork to return the hardware and we did this within a week of receipt. Then in late August, we received a bill stating we were months late in paying our Verizon FiOS Internet Service.

On September 4, 2008 I called Verizon FiOS and told them that we had turned off the service on July 2. The fellow I spoke with saw that someone had failed to turn off our FiOS account. He then back dated the order and gave me an order number. I then asked if we owed any money so I can settle the account. He said it was confusing so to wait until Sept. 22 to see if the new bill would reflect the credit. I called on Sept. 22 and spoke with Benjamin who told me the total to pay. He even gave me his personal line to call if the problem was not remedied. We paid the bill on Sept. 22nd or 23rd September. On September 30th I called again and spoke with Jason to see if the problem was remedied. Once again it was not but he said he would take care of it.

On October 20th, we received another bill reflecting that we were now two months behind in our payment. I called this morning, Oct. 21st, to try to remedy the situation once again. I called Benjamin to find out he no longer works for Verizon! I first spoke with Brian who said he could not help me because the account was closed due to non-payment and that the account was sent to collections. At this point I lost it and for the first time in my life screamed at the representative. I was then transferred to Ed who was a supervisor who said I had to talk with Financial Services.

After being on hold for 35 minutes I called Benjamin's line again and was given a phone number for customer service. Instead I was given a number for called cards! I then called a number which by some miracle was Financial Services number. I was told by Sue that the account was closed and everything was final and that she could not help me. I then called Liz at Customer Service. I have now been on my cell phone for over 1 hour dealing with this and my phone died. I have decided to not talk with a Verizon representative ever again and am trying to find out whom to send a certified/registered letter of complaint to.

There was also an "Internet Activation Fee" of $29.99 that I was never informed of, and will be paying in three parts over the next three months. The rep I spoke to, "Stephanie" (no last name could be provided due to security reasons) stated that there was no indication of this promo on the account, had no idea what it was, put me on hold for about 5 minutes, then came back and said she had to load this on the account with a credit of $35. I told her that I was not informed of an activation fee at the time of the sign-up and that the rep I spoke to originally, specifically told me that my first three months bills would be a total of $75.99 which included taxes. She flatly stated that she cannot do anything about what the sign-up rep told me. She was rather rude about it and when I asked to speak with a manager, she said it is 8:41 a.m. and that a manager was not in yet. When I asked what time she expects her in, she said, "I have no idea when she will be in". I got her name and the manager's name and will be calling again later. All the while, this rep, Stephanie was being a complete smart ass with me.

A part of that internet is not working so Day 1: I called, they scheduled an appointment with me, and said that the technician would call to let me know at exactly what time he would be there, so that I don't have to wait for 9hrs... Day 2: They called twice to confirm my appointment between 8am and 5pm. Day 3: when I did not receive the technician phone call, I called, and they said they cannot give a time, and that I have to wait for the whole day. At 3pm, I called to check if he was really coming, and they told me he was on his way... At 4h30 I called again, and I was told he left at 4 and he is on his way. At 5pm, I called again, and was told they cannot say anything more and that I should wait up to 7pm. At 5h45 I called again, same answer. At 6h14, I receive a phone call from the technician letting me know that he is working on my problem from the central office and that it should be good in the next 24hr. When I told him I waited for him the whole day, he said he was never meant to come to my place since the problem is not there ;-).

Day 4: I receive a phone call that my internet is working. Back home I see that it is not, I call them back. The guy makes all the checks and tells me he calls me back, which he did not. I called again, we go over the same silly checks and it still does not work, so they tell me that a technician has to come by my place again, and I will have to wait again. I just would like them to make it work, give me my router, and reimburse me for all the hours I waited. I have nobody to do this for me and a full time job, how do they expect people to wait when the problem is with them?

This is just one of the issues I have had with them. I have NEVER NEVER been able to speak to a manager, just someone with a 3rd grade education. Seriously? I got mad and became rude and the girl refused to transfer me because she felt I was not giving her the respect she felt she deserved. I am in the process of looking for another cable provider.

When contacting customer service, I was told that Carmine closed the ticket immediately after he exited my home on 10/10/08 saying everything was fixed. I then spoke to a manager Michael (employee #**) who said it was a computer glitch and that he would help me and never did. That's when I ended up speaking with Ali, Rupert and Abinash in India on 10/13/08 @ 12noon. Rupert was to call me back within 3 hours and never did. I called his number that he gave me 1-866-945-3809 x **. If you call that number, it will take you into Verizon space... No one answers, all you get is music and are left on hold indefinitely. Can someone please help me?

I can honestly say that this experience has completely stressed me out. When speaking to the liars in India, I began to have chest pains and had to eventually hang up. I am not a dramatic person... I have NEVER experienced anything like this when dealing with a vendor and very surprised to find that you can't talk to ANYONE in Verizon. My next step is to bring this to the media if Consumer Affairs cannot help.

The last time I called I asked to speak to a manager and was told it would be 30 to 45 min before they would come to the phone, in which, I told the solution rep I would not wait that long and gave him my cell # but I was told the managers do not do call backs. This is why people are upset with this company. I want this resolved and am open to a suit to settle this as I am sure others are too. The Tampa city council has been aware of this problem and nothing is being done.

Because my account was not validated, Verizon has charged me $106.50. They took away the discount & charged me for rebundling the package. I have called Verizon many times (have some documentation & names) and have been told by customer service there was nothing they can do. One customer rep said Verizon tried contacting me via telephone, mail & email. I WORK AT HOME. I am here ALL DAY. I never received a call or a letter. I was even accused of ignoring it. When I requested to speak with a supervisor - either I was left holding on the phone or the call was disconnected (after holding for 25 minutes on one occasion).

I am getting no help from them. THEY DON'T CARE. I cannot get past a customer rep. I feel that this issue is getting out of control. I pay something (what I think the bill should be) every month to keep it from piling up. I'm afraid it will affect my credit or end up going to collections. I WOULD GREATLY APPRECIATE some help or advice on this matter. I thought about filing a small claims report. This validating the service does not sound right to me. It sounds like a tactic to get more money from the customer. They give you the runaround and hope that the customer gives in & just pays the bill to get rid of the problem. This is TOTALLY BAD PRACTICE & VERY UNFAIR for the consumer. I do not want to give in & pay something I don't feel I owe. Please help.

I legally recorded the call using magnetic tape (on an Olympus micro-cassette recorder, with the phone in speaker mode). I still have that tape (from yesterday as I type this). Thus far I've only been able to postpone the installation. It's a strange policy & reflection on a company's integrity when it won't allow its customers to record the conversations it records - and cannot accountably commit to not providing a service it isn't yet providing (something it is and could continue not doing with total certainty).

Several neighbors had significant issues with FIOS installations: FIOS cable left across the yard for over a month & counting. Two neighbors had their driveways ruined by the attempt to route cabling underneath; repairs were done improperly & had to be re-done. Alleged confirmed use of illegal aliens to do the installation labor. Allegations of verbal assaults to homeowners during installations. Allegations by a homeowner that the installation crew refused to cease a FIOS installation & vacate the property when directed by the homeowner (the homeowner had previous canceled the FIOS contract and received a cancellation contract number from Verizon).

I have actually defragmented my pc which really has little impact on the speed of my pc and have cleaned file space a number times as suggested as well. In today's world we have become more reliant on the availability to the access of the Internet for mainly the need of obtaining information. This is very true in my household with two school age children that need the Internet to complete homework assignments. Teachers do not accept this excuse too easily. It is like reporting to class and telling the teacher, "My dog ate it."

I am now being charged for the FULL MONTH of service and of course, not one representative could help me dispute those charges. I wrote several letters to their regional manager and so-called president, and cc-ed them all to the FCC. NO ONE has contacted me, from any department, including the FCC. Now they are sending the bill to collections.

I found out that VOIP phone service (like Vonage or Comcast) is not a viable option because of the alarm system in the house. The only company besides Verizon who offer basic phone service to your home is Cavalier and based on what I have read here they are not a good choice so Verizon virtually has a monopoly. Once they get you to FIOS they can choose to keep you there.

This is beyond frustrating! After having to spend literally close to two hours every month for the past four months to try and get Verizon to bill me correctly for FIOS, I think I finally have some resolution when I cancelled FIOS. Now I find out they can keep on making my life difficult because they have been left in control as to whether I get to go back to a copper line or not.

I've called and been told it can take up to two months for it to be put on our account AGAIN! Then, when I refused to pay them because they owed me almost $500 in credit, they discounted my services and told me that if I didn't pay them $380, it wouldn't be reconnected and that the credits would be placed on my account the following month! Then I get a bill from collections telling me that I owe the original account $200+ for equipment that I didn’t return, although all they did was reset up my account.

Every month it's something and you get transferred from one customer service rep to another and nothing gets fixed. Today I called because our internet quit working last week and was advised that billing had turned off our internet! I do not have a past due bill and because billing is only in Monday through Friday, there was nothing they could do. I was advised to call back then. If you've ever contacted Verizon you know that means you will be on hold, transferred numerous times, disconnected and given numerous excuses for at a minimum of an hour at a time. Why are they never held accountable? If I had a tech come to my house for an hour, I can assure you they would bill me. I have three children in college and are required to access class labs on the internet.

I was charged $12.99 every month even though I never had service. I was constantly calling to complain, I was put on hold for long periods of time or was disconnected. I got the service because I needed the internet to do my research for final exams. Verizon finally agreed to send someone over to check the service. I told them to send the technicians in the afternoon of August 31, 2008 because I had a class in the morning. I waited all afternoon and nobody came or called. Now I am being billed $86.64 for the technicians visit to come and fix their connection. Today I called to ask Verizon to remove this charge since I should not have to pay to have them correct their faulty service.

Adrian was very rude to me and even laughed and said that he could not give me credit and his supervisor was too busy to talk to me. I am asking that they reimburse me for the internet charges for installation and monthly charges since 4/11/08. I only owe them for my telephone bill, nothing else. I am also being charged a late fee which should be removed. I am now with Time-Warner and I don't have any problems in getting on the internet.

Verizon is the worst company I have ever had to deal with. I have wasted a lot of my time dealing with them and to no avail.

After 2 months and no TV or voucher I called and got passed around to a number of people (having to explain each time) until I finally got to someone who was able to check on it. They looked at the account and confirmed that I qualified, did something on their computer and said we should have it in 4 - 6 weeks. 6 weeks later I called again, same run around. This new person saw no record of my previous call, checked again and confirmed that I qualified. She asked if I had received a card in the mail asking which gift that we had wanted. I explained that we never received a card, didn't know we had an option, we just wanted the TV promised.

She also did something in her computer and said we should get it shipped direct to us in 4 - 6 weeks. Nothing showed up. Called again, finally got passed to a supervisor in a department set up to deal with these issues on the promotions they were running. (They are having a huge problem with not delivering what they promised.) Her name was Tijuana and she seemed to sincerely try to help. At first her computer showed we didn't qualify. At my pressing she researched and decided we did and was going to find a way to get it delivered. It, of course, never made it.

There were numerous other calls to her, but in short, with my last call, she informed me that there was nothing she could do. They just weren't going to give us the TV and she had no explanation and no other name or number that I could call to escalate to. They basically made an offer (promise) that they have no intention of fulfilling and no reason for not. Of course, I'm stuck in a 2 year contract with them and if I try to cancel because of their breach of contract they will hold me to the contract and charge me termination fees and put it on my credit report.

It is completely unethical for any company to do business this way. Just because they are the big kid on the block should not give them the right to steal from people and get away with it. The fact that they have a whole department set up to deal with these things tells me that it is a huge problem for them and seems to warrant a class action suit against them. I'm certainly willing to participate. TV aside, what they are doing (and getting away with) is wrong!

After reviewing my ills I noticed that even after cancelling my Direct TV, I was still being billed for the services as well as the new Fios services that I signed up for. I spoke to a representative at Direct TV who informed me that they had not billed me, but I was being billed by Verizon instead. Once I brought this to the attention of Verizon, I was credited for the Direct TV charges in March of 2008.

Ive also noticed that from March 2008 to August 2008 I was charged $73.19 by Verizon for services that I had not received. When I brought this to Verizons attention, I was continuously transferred from one department to the next without any resolution. I was also informed that I was being billed an early termination fee for cancelling Verizon services before the contractual period. But when I signed up for the Fios, I wasnt informed of any contract that I had to fulfill before discontinuing the service.

After further reviewing my bills I truly believe that I am not in any debt to Verizon because of all of the errors that I discovered on my bills. Therefore, Id like to ask Verizon to have the information posted on my credit report removed as soon as possible. Also I have all intension on contacting consumer affairs on this issue. I thank you for your cooperation.

collection account reported to the credit bureau which is effecting my ability to refinance my home.

I have spent close to two hours every month getting through to customer service to try and get them to correct the bill. I am told the same thing every month, that I am not set up on bundled service. They always tell me they can see that I have bundled service but the billing is not correct. They have assured me every month that they have corrected it but they never do. My September bill is for $166.64.

For all of you lawyers out there. After reading a number of the complaints here I am seeing a pattern. Can't there be a class action suit against Verizon?

Verizon phoned me to confirm that someone over eighteen years of age would be available to wait from 8am to 8pm. On the morning of the service call I received another phone call at 7.30am to confirm the above. Then no one turned up to do anything at all. Back to the endless phone calls to get some service. By this point it has been almost two weeks without DSL. It was only when I threatened to withdraw my business from Verizon that I got some action.

No physical damage but certainly a great deal of inconvenience. I work from home for half the week and rely on having access to email and other web-based services.

Takes too long to reply to e-mail. Also inpossible to play any games.

The first bill arrived with no discount applied. When I called customer service, I was informed that they were not authorized to offer that discount, and therefore it could not be applied to my bill. I was transferred to a supervisor and was offered a $5 discount per month for the remaining 10.5 months on the contract. The original discount quoted worked out to be about $18 per month. I will most likely be switching back to other providers for all services.

There were small fees involved in switching to Verizon from other companies. There were also the FIOS installation and activation fees, which I assume I am liable for even though I will be canceling their service. To sign up with other providers, there will be additional installation and activation fees.

Anyways, after i came across a person that actually knew what i talking about i was ready to order. i was told that for 39.00 a month i will unlimited access to the internet , and one time fee of #0 ( Installation Fee) will be applied. I was readfy to go head, since i needed internet ASAP i agreed to rush delivery for extra 22 dollars. I out in the order on Monday, the iteam was supposed to arrive the latest on WED. Thrs , i call verizon, after being on hold for an hour an speakin to eployees that know nothing, they have realized that the order was never submit it and guranteed me that the item will be in my hour by FRI and the delivery will be waived. After recieving my item the following weds!

I decided to try out the item. After being online for about an hour, the little card began showing me negative amounts in dollars. It cought my eye because it had dollar signs next to it. I call verizon and what you know, they told me that they sent me the 59.99$ a month car which they thought would suit me best, not to mention for 59.00 u only get 5 KMG which is nothing and complete non sence. Ive decided to cancel the order which took another 2 hours on hold being transfered from person to person.

Not only i didnt get my delivery waived they charged me foir the entire month of service, and return shipping! Also i have been waiting for my deposit of 150$ back since June. Terrible costumer service, representitives/ managers know nothing!

I called Verizon just to see what kind of ticket they had written up. Two times I was kicked off while waiting, and once while I was talking to someone. No technician ever came--and I was watching for the truck.

I have no home access to the Internet (I'm typing this at the local library), I'm not getting the DSL service I'm being charged for, Verizon will charge me for a service call that never happened, and I'm out a day's wages.

My internet is dead. The modem does not work. It has been on and off for about a month. It gets connected and 5 minutes later I am using some unsecure network 'cause my modem is dead!! cellphone just works ...whenever. I got about 10% of the phone calls I intended or was supposed to receive!! No bars. cero. It just doesn't receive or dial. call failed messages when dialing 90% of the time no matter where I am! I mean I am dialing from the usual places.

He rang the bell again and had someone on his cell phone to verify the changes I had approved. I told him once again (and the party on the phone) that we did not authorize any changes. The following Monday (July 14) guess what was in the mail... - a letter from Verizon thanking me for the recent upgrade to my account. The letter also mentioned an Early Termination Fee of $179.00!

It is now September 16, and I am still receiving bills for the bundled service I did not approve, and am still paying more per month than what I paid before being victimized. (78.00 vs. 96.00) Oh yes, the internet speed does not seem improved; in fact, it seems slower than before this mess started.

Verizon call center reps have told me: 1) The door-to-door reps do not work directly for Verizon. That's odd, their shirt logo said VERIZON. 2) Various call center reps have told me they will fix everything (Brittany, Brigitte, John, Sherie, supervisor Ms. Cox and others). The bundled services I did not order or approve still appear on each bill after repeated attempts to return things to the way they were before July 10.

The bundled services I did not order or approve still appear on each bill after repeated attempts to return things to the way they were before July 10. (78.00 vs. 96.00)

I continued getting bills for the account, progressively higher each month. I talked to them on the phone no less than 3 times, explained that I verified with the post office that the equipment was delivered to them within a week (they lost it). They continued to rack up charges, continued to send me bills and started calling multiple times every day. I wrote yet ANOTHER letter, explaining in detail all that had taken place and included copies of my first letter to them AND a copy of the receipt from the post office proving the date the package was delivered to them. I explained that they were trying to charge me for a SERVICE THEY COULD NOT PROVIDE, and that if they didn't clear the balance off my account and close it immediately, I would file formal complaints with both the BBB and MPSC.

[They] are not only still sending me bills (to the tune of $322 now), but I am in the process of trying to refinance my home and just learned Verizon has reported this to the credit agencies and turned it over to a collection agency. Next stops...BBB, MPSC, lawyer. Since Verizon has chosen to report this to the credit reporting agencies and to a debt collector, it will, no doubt, prevent me from being able to refinance my home.

Every month, unknown to me, my credit card was charged $45 for internet while at the same time I was receiving a bill in the mail for $180 for the other two services. My total bill was supposed to be ~$180 every month, so nothing made me question anything was wrong. It took a few months before I realized the mistake. I called repeatedly and every time I spoke to someone they informed me that the issues will be resolved on my next billing statement. Even though they always say this, this is never the out come. 8 months later, this is the last straw.

I just received a bill for almost $500. The reason this bill is so high is because I didn't pay last months bill, but I didn't pay it because I was told that they were applying a credit for more than the amount that was owed. That bill I didn't pay, by the way, had all my services on one bill, but there was no discount! and that happened the month before too! Now, there is still no discount, and still no one helps. The main problem with their customer support is that their telephone reps can't do anything with billing issues.

Whenever I called, they resolved my issues by escalating it via email. These emails must go unnoticed because nothing ever happens. Last time I was told that I was speaking to a manager but still no results. I'm at my wits ends here, and I'm researching what steps I should take to sue these people. It's my life and I'm wasting hours of it on the phone dealing with this idiotic system of theirs. Please help.

The next months that followed I had my computer go out and had no service. I had no service since July 30 to September 11 and was charged for calls to verizon to fix the problem. They never told me that I would be charged to talk to a verizon number. They used those charges and usage for service I have not used for a month. I have paid in the past for service going out for 2-3 weeks but they should not be charging me. I will be charge $175 to have the internet service turned off. Verizon charges to much. When I first signed up it was $35 but they charged for data and asked me to upgrade. I think this is a scam and did not expect the awful service I have.

We have had to pay $100 more in over charges for data and for service we have not used. We asked not to be charge but they do not care to help. I am in college and I could not take the classes online like I wished because the service kept going out. I have had to travel to the library and friends house to get paper work done. I have been very stress because I have had to pay a lot for somethinbg I have not been able to use. I would like to just cancel but they stick you with such a high bill and they know we have phones and need them.

i called today and they said they new nothing of the promotion offered. they keep me wating on the line from 30 to 60 min each time i call them and switch me around to everyone. i contacted the puc and they said the dont handle promotional complaints. is there anything i can do to get what was promised. fair is fair if a business promises something they should be honorable enough to pay it. should i get an attorney?

i was going to apply this 200 to my first month bill like the salesman suggested. i feel like i was made a fool. how many other have the made looking like a fool just to have thier service put into effect

6 weeks after the install, I called again...now, they tell me I have been a customer long enough and should be receiving something before the end of 8 weeks. It's been 6 months and I feel like a fool. Its not like I called some infomercial...I mean Verizon is a fortune 500 company, right?

I feel hustled, and it really bothers me that a company so large can blatantly lie time and time again just to save a couple hundred dollars.

Then approx. 3+ weeks ago, my daughters computer system would not connect to the internet. She called in to gain technical support from Verizon and was told the modem was fine - it was her computer. We hired a computer person to look at her system and he replaced the internal device - charging $200.00 parts and labor. Still her system did not work - and she was told by Verizon that her computer must be bad and that their modem was fine. So, I purchased a new computer for her that she was able to pick up this week (9/10). And, still the system didn't work. Verizon said it appeared their modem was bad and would replace it. This was 9/11/08.

The new modem arrived today and didn't work, so she called tech support once again at Verizon. They told her they wouldn't talk to her as she wasn't on the account! I called in and finally got someone in India (actually took 3 calls to get a person to help) who conferenced us together and was able to start helping her - but only with my permission! They additionally said they would apply a credit for the downtime of the modem - neither credit I've seen as yet. I've spent 800.00 to get her system up and running when it was Verizon's equipment all along!

In between all of this, we received her second bill - for $185.00! I filed a complaint with Verizon and they applied a $7.00 credit to the account for lack of phone service. This was apparently for costs to ship the original modem, connection fees and advanced billing for the DSL service. The only part of this charge that was disclosed in my initial call to set up the service was the modem charges and connection fee - no mention of the advance payment requirement. I have been advised that Verizon will apply a credit for 1 month of DSL service for my inconvenience, approx 30.00.

$800.00 spent in repairing then replacing a computer that was perfectly fine! 12+ hours spent on the phone trying to get the situations resolved and this still hasn't happened!

Yesterday (9/11/08) I waited all day for the service to be activated and finally called Verizon around 5 p.m. The operator first tried to tell me that our activation date was 9/15/08 and finally admitted that they just weren't able to get to it, that they were backed up and just couldn't make it happen until 9/15/08 at the earliest. I begged them and explained again that I run my business out of my home and desperately need my DSL (I'm using a Sprint Broadband now, very slow). My request was ignored. So no I am scheduled for DSL activation 9/15/08 that absolutely, positively, guaranteed 100%, without any doubt will happen. We'll see. To be continued I'm sure, TRUST ME!

Still fighting Verizon, blood pressure sky rocketing, walls all dented from banging my head up against them out of frustration and most importantly, NO DSL.

To get to this point I was transferred 4 times, to various parts of the world. I called and told them I would not pay the bill, it was their mess up. I have support to show all comcast services were connected as of 8/20. The woman i dealt with was less than pleasant. I want to know what I can do, so that I do not have to pay this bill

When I got my next bill, they changed my internet service from $29.99 to $37.99 a month. I called again, got someone who sounds like he's probably in India, wound up talking to a supervisor. She informed that Verizon no longer offers the $29.99 rate, and all she could offer me a higher priced internet package!! Yet when you go to Verizon's website, guess what they're offering - a package for $29.99 with 6 months free! Once they get your signature on a contract, they don't give a hoot if you're happy or not.

I have had nothing but run arounds in trying to have this corrected. It wasn't until Friday 9/5/08 that Ms. Adams was able to find this web site for me. I have been trying to correct this for several weeks getting know where. I kept being told to write my comments on the refer a friend website and all i kept getting was see contract. When i called different verizon telephone numbers the people told me there was nothing they could do but refer me back to the website. i told them someone had to man this website for problems or changes. They were of no help.

Physical damages are i am drained and angry as well as the people i refered that i am being penilized over verizon employees who don't know or understand how promotions work. I can see if i didn't have human help, but i made sure i got help from i thought relible and knowledgeable verizon employees who knew what they were doing/selling. I would like to speak with a capable/fully educated verizon employee on the ins/outs of this situation and who can fix this problem and get me my money.

now tonight i get a call that oh so sorry, no tv's not in database. call 1800verizon. What a lying company. At least admit [they] overestimated and offer $200 gift card to best buy which is what we would have paid for the TV. Dishonest marketing practices and they should be penalized.

loss of time spent on phone... hours on hold. frustration. Gave up a newer 19 tv i had to ex husband since I THOUGHT i had one coming with the verizon promotion.

In all of this I am only required to pay $129.00 for full service a contracted agreement but I only had service for 1 month now after almost $1000.00 in one month and still no t.v. service Verizon still wants an additional $157.00 on September 6th. I feel like Verizon is completely taking advantage of me and want this matter looked into!

Later, I was able to approve for you two gift cards - one for $50, and one for $75. What really happened: nothing. I called and emailed and followed up on the supposed gift cards. Email support finally said okay - we will give you $22 off your account each month for 24 months. What really happened: Hey, I see a credit on our bill!!! Wow! Verizon is approachable. They do hear complaints. No wait, says Verizon, we can't do this after all. We have to stop the discount.

So I call Verizon you promised. Verizon said a manager will call you back - between 4:30 and 6:00 pm tomorrow or Monday. What happened: nothing. Verizon will make promises they can't keep. This is a small thing but shows that such a big company can just say too bad once they have your contract. I just wish they would not make promises they cannot keep to get folks to sign up.

Fios support has transferred to to more than 20 different people over the last two years. None of them have been able to help. They take over the control of my PC from their location and when they fail, they transfer me to someone else. Usually a number the no one answers. It is impossible to take my complaint any further up their corporate ladder because their corporate structure is one of the best kept secrets ever!

I planned to use my web site to promote my business. (I am an artist). It has been of little value because I do not have the spae to complete my site.

Many battles, phone calls, emails later I got the wireless service; then the premium channels. I still don't have long distance... BUT they are billing me $100 more than agreed. NOTE that I have not added ANY services, or ordered enhancements etc. The agreement started February, is now the end of August.

Many, many emails; phone calls are more difficult due to the long times they keep me on hold (as a single-mother-head-of-household, i cannot afford to get fired for telephone abuse) Verizon offers no after-hours customer-services. Instead of correcting the issue, they send cut-off notice (I need Internet access to tele-work when I need to stay home and work to get paid). The smallest bill has been $253 (current on is $263) How can I get Verizon to honor the agreement (if i cancel I get penalized for breaking a 2-year agreement)yet if I don't break it I get penalize every month.

Being overcharged (breach of agreement?). have not received all the services advertised/agreed upon (breach of agreement?)

I then contacted Verizon again to inform them that the equipment had been returned and they intern informed me that they would send out a final bill with the equipment charges deducted. I waited on this bill and never received it. The last bill I have from them is dated 12/13/07 which still includes the equipment charges. For that matter even my account in Maryland doesn't send me bills anymore. What's up with that??

Fast forward to June 30th 2008 I receive 3 different bills from a debt collector company called NCO financial. These bills were for the unpaid balance on the account and for the supposed unreturned equipment. I immediately contacted Verizon who informed me that I was to contact NCO financial to handle this issue. So I contacted NCO only to be told they can not deal with any equipment return issues that I would need to contact Verizon.

At this point I was fed up so when I called Verizon back I told the Cust. Serv. Rep that I was not going to talk to them that I wanted a Supervisor. Once on the phone with the supervisor and after I explained my issue she explained that I would need to fax a letter of explanation and the receipt proving the equipment had been returned to their "Customer Financial Services/Telecom Mass Market" department and that they would remove the charges and retract the billing from NCO so that I could take care of the unpaid portion of the bill through Verizon and not NCO. She also told me that she would email that department explaining the issue and that she would call me back the following Monday.

I have faxed over the necessary documents 4 times sense June 30th and I am still getting calls from NCO Financial. Now when I contact verizon they tell me my account has been sent to NCO and that there is nothing they can do for me and if I call NCO they tell me I have to deal with verizon and then try to get me to pay the bill. I am not paying a bill that I don't owe. I feel like I contacted Verizon keeping them in the loop at every step of this issue and was in no way returned that respect! Instead I was sent to collections for equipment that I have already returned. How can they get away with this?

Does this mean I am stuck paying for equipment that I have returned? If I do not pay this NCO financial company it is going to be put on my credit bureau, if it hasn't already. I have spent hours on the phone dealing with this, I have explained and faxed everything Verizon asked me to and yet still nothing has been taken care of. I even flew my son back to Florida to get this equipment returned. I do not want my credit affected by this and feel Verizon is directly responsible.

At that point, I was beyond frustrated dealing with Verizon, and in the spirit of customer service, Verizon offered to send a representative to pick up the two boxes that they installed at my door. I sighed and thought the saga was over. Now, at least a year after that, I a collection letter from Verizon claiming that I owe $2,358.96! Note: This is the first time I hear about this. I have received ZERO correspondence from Verizon regarding this debt.

I called Verizon yesterday, and after 1.5 hours of being transferred back and forth, and being put on hold and talked to rudely, I finally reached a Verizon representative who was able to inform me that I was being billed for six systems and two DVRs! I own one regular TV and my son has a mini TV to play games on. My place is not even big enough to fit six TV systems! I have excellent credit and I will not allow Verizon to ruin it.

$2,358.96 - or ruined credit - and countless hours trying to find someone to talk to... Attorneys - please do contact me!

Hurt speed.

My lease is up in April and I am not going to get into a longer contract since I will most likely be moving. They are telling me if I do not go on line and do this then they will bill me at the higher rate. They had no problem taking the order over the phone.

It is a scam because it is not a one year agreement. They are tricking people into a longer contract. I have spent over three hours trying to fix this.

I figured all was well until I received a bill from Verizon 2 weeks later for 190 dollars. I told them that I was not on their service and that their service was never installed. I never signed the work order the tech had because the job was never completed.

After being transfered at least 5 times and 2 hours later, I was told that they cancelled the service and would redo the bill when I got my final bill. Well, the next month I received another bill with late charges non the less. I called again just to find out that I was still an active customer still receiving all their services. They told me, 6 people later and 2 hours more on the phone that they definitely cancelled the service this time.

Well, I just got another bill in the mail with late fees. The is now getting quite large as you could imagine. I tried calling and again have been transferred several times and outright hung up on tonight. I am being held hostage against my will by Verizon. They will not cancell a service that I never had to begin with. I have a feeling they are trying to drag this out until 90 days so that I can not cancel for free and have to pay an additional cancellation fee. This is absolutely incredible.

The next step as you all know is that someone like myself will not pay for a service I did not receive and the big bad corporate bully will file a claim with a credit agency attempting to ruin my credit. What Verizon does to people is criminal. There should be an action that we can take to punish these bully's. Why should should tax paying citizens be reduced to begging verizon staff to assist just to be ignored and led astray. I don't want to beg these people anymore for what they should be doing with pride, their job.

So far I have a quite sizable bill that is getting larger every month. I get extremely upset when I have to spend hours on the phone with these people on my days off. I believe I am developing bleeding ulcers from the stress. My voice is hoarse from talking to no avail with these people. They are causing financial, and more importantly health problems for me.

Our new install date arrived, the tech arrived on time and installation was quick. After a week and a half of no phone, we were finally back up and running with phone, internet, and cable. 45 minutes after the tech left, another tech arrived to install our service. He was very confused as to why we already had a Verizon box on our house.

Fast forward a month, I received two bills from Verizon, one under the supposedly cancelled account, one under the existing phone number. Although I never should've received a bill under the one number, both bills were wrong. There was no bundle package at all and the amount I was charged was not what we were quoted. The taxes were almost as much as the service.

From the date of installation, January 12, 2008, until April 10, 2008, I continued to receive bills for both accounts and our service constantly went out for no reason. When my husband or I would call to rectify the problem, sometimes we were told we had cancelled that service and they would have to set up another date for services to be turned back on. On other occasions we were told they weren't sure why our service went out and they would turn it back on.

Every time, and I stress every time, they would turn the particular service back on, something else would go out. For three months, my husband and I were on the phone with a Verizon representative every other week, if not more, for several hours trying to get billing issues rectified and to get our service working properly. No one could ever get it right.

Our cable went out, again, in April 2008. I called tech support who said they were fixing the problem and they would call back to let me know what was going on. Two days went by and I never received a call. I followed up and was told my service call was still sitting in the system. I had enough and told them to cancel the service. I was transferred to a very arrogant, rude representative who told me, in his three years of working at Verizon, he'd never had anyone want to do this.

Fast forward 4 months. Since April, I have continued to receive bills from Verizon, for BOTH accounts. Thankfully, and hopefully, I finally got the account that never should've existed taken care of. I have a final bill from them with a $0 balance on it, but I'm not holding my breath that will be the end of it.

As for the other account, last week I received a bill in the amount of $471 for service. Every time I've called in the past about this I'm told even though the system shows I cancelled the service in April, the cable was never disconnected and that's what the charges are for. Every call I make the person tells me they will take care of it. Clearly that isn't happening.

Also, I do not pay 89.99. So far every month the bill has been different. The last bill came out to $130- which is ridiculous. Everytime you call them to clear things up or get an answer you get the run around and each person tells you a different story to pertaining your account. I am not happy at all and to top it all besides feeling that I have been duped, I can not just cancel or complain about the package and that I deserve to get what their promotion stated because now I am bound to stay for at least 2 years and not 1 because Direct TV has a contract with Verizon and Verizon failed to tell me that I would be bound to DTV for 2 years.

I never get a straight answer when I call and it takes along time to try to resolve even the smallest problem because they keep you on hold for a very long time. I do not know what my bill will be for this month but I am already worried because it has been always different. If you give me a call I can further explain my situation. I have taken notes of all that has occurred. I can not give you names because all the time I call it is someone else on the phone and I am also lucky if I get someone that can understand my english or I can understand them. Please help.

I am stressed and upset alot. I am now locked in for 2 years instead of their offer of 1 year. It will cost me more money than I had planned, it already has been more money. I call this false advertisement and this needs to be corrected. The fact that I have to always talk to a different person and I am put on hold alot and then it takes a long time, I find it a waste of my time and I feel sick after speaking with them because I did not resolve anything.

When I inquired about the the termination fee, they said they would credit my account in 2 months.

They have borrowed from me $175 without any interest and raised my rates.

THEY ARE TRYING TO CHARGE ME 300.00 FOR A BILL FROM MY OLD APARTMENT THAT THEY NEVER TURNED OFF. I'M VERY UPSET EVERYDAY THAT I SPEAK TO THEM SOME TIMES I CAN'T SLEEP THINKING ABOUT IT.