Verizon Fios Reviews

FIOS did get back to me after I submitted my complaint to consumer affairs. FIOS made it right, and they were very apologetic. They took the price of the rate increase off of my bill. I was surprised and I am now very happy with FIOS. I wish they helped me before I bashed them on this forum.

I called to disconnect current FiOS services, as I am moving to an area that does not yet provide FiOS. I was told I will be charged a $180 early termination fee. When questioning this I was told that Verizon, but not FiOS, is offered in that area, via a subcontract with DirecTV and unstable DSL. I did not venture to continue with Verizon, as I do not want DSL and the neighbors all started to stay away from Verizon. The internet service drops multiple times a day, everyday. Per Verizon, they are not required to provide adequate service, just claim to service the area. For some time I would recommend them, but no longer. A loyal customer is penalized for not accepting their unstable and inadequate service, as a substitution for a contract that was engaged in for superior quality service.

Called Verizon FiOS to cancel service for my mom as she is at end of life and is going into a nursing home. I spoke to a rep and then a supervisor and they would not concede to waive the ETF. Just kept quoting the contract and saying there was nothing they could do. So to sum it up Verizon wants their money even when someone is going to die before their contract is complete. This is a disgusting display of corporate greed and I will never give Verizon one more dime of my money. I am even going as far as switching my cell phones to another carrier. Customer service at its worst!!!

So I paid my balance on my bill in full in November but then in December my bill was $547.00 because they forgot to bill me for my tv but they all of sudden figured it out and said I had to pay. I refuse to pay those charges because it wasn't an error on my behalf. It was there and they are blaming it on their system. That is Verizon responsibility not mine and you can't just bill a person 600.00 and expect for them to have it.

I decided to sign up for FiOS services with Verizon 3/2015. I received my confirmation in the store from the representative. When I received my first bill, I've seen that they charged me $200 for installation. I spoke to a Verizon representative and politely explained that when I signed up for service that the rep simply asked if I was able to install myself or if I needed someone to come install. She never advised me that having a technician come out would cost me $200 otherwise I would have done it myself.

Had Fios tv/internet inst on 4/24/15. Don't get ch I want - cnn, amc, id, and can't connect to internet. Just want this whole package removed. Very disgusted with the whole thing.

Verizon salesperson at time of selling connection told me that there will be no activation fee if I will move to other location since I told him that next month I have a plan to move to Plano. After one month I moved to Plano and when I got my first bill there were two activation fees installments one for the last address and one for new address and when I contacted them they said the billing is right and if I have something in written then they will send training request for salesperson otherwise we cannot do anything.

Worst internet I have ever experienced. Twice now it has been completely limited and won't work at all. The first time I was able to get it to work again by turning the router off and on but as of now I have tried turning it off twice and had no luck. It's slow, unreliable, and obviously barely useable most of the time. I love to play games, but on my computer I can't because they take a decent internet connection so with Verizon I can't play any games on my laptop at all. My Xbox refuses to connect to the Internet. It's so slow at doing everything. I absolutely do not recommend Verizon at all, for a phone service provider or internet provider. I am hoping to switch to Comcast soon. Verizon is completely terrible and all they do when we call about this is say they can get us better internet. I don't know what to do anymore about it other than switch providers.

I ordered Fios for internet only a few years ago. I'm happy with my cable co and don't have a land phone. They insisted the best way way to do it was in a bundle... I agreed. Opened an account to pay online, impossible to make payments... It doesn't recognize my User ID. Try to click on "Forgot your ID," answered all the questions, it tells me they will send it to me by MAIL!! OR MY LAND PHONE, WHICH I DON'T HAVE!! WHAT ABOUT EMAIL, VERIZON?? I have called several times letting them know about my land phone, it doesn't go nowhere.... I hate Verizon, it's the worst co ever.

My husband had an account with Verizon both Fios and phones for several years. He found himself forgetting his Fios password and when he tried calling them to see if he could change it there was no one willing to help him. He finally asked them if they could send him a paper bill and that didn't work either. For seven months he kept trying to resolve this problem going from person to person and got nowhere.

I spent almost 4 hours on hold being transferred between departments and operators that were not able or willing to help with my concern (being charged for a router that I returned through UPS and having in my possession the tracking number). After the four hours and answering the same questions on seven different occasions, I was transferred to a number that dropped my call without anything being resolved. It appeared to me that the going around in circles between different departments and operators was merely a ploy to have customers give up in the process and pay for overpriced equipment at the dictated price. Unfortunately there are few choices in selecting our internet providers but certainly I would recommend that people think twice before spending their money with a company that has such abysmal service!

I was approached by Verizon sales team in the Walmart. They were offering the FIOS Bundle, and a free $400 gift card, and a tablet. I was a 20 year Cable customer, and decided to try this FIOS. My contract stated the specifics, and I got charged extremely for what I was told was included in my package. I had to pay Verizon, to get my home phone number back (which should not have changed in the first place), and that was corrected within the first week, so I thought, just to be billed $22 for the change in the second billing cycle??? The tablet is a coupon, only if you purchase yet more Verizon services in order to activate it. What a joke!

On 9 April I had no internet limitations up to that point and finished paying activation fees. By 13 April (Monday) I had internet limitations imposed making certain IPs non-accessible. Specifically, I could no longer access certain IPs through my VPN. However, I can access those IPs through a Comcast network. I believe Verizon has breached our contract by limiting internet services after I paid off activation fees. However, they state that if I try to leave to get adequate internet service through another ISP they will charge me for breach of contract. I was a FIOS fan before they pulled this bait and switch routine.

Verizon charged me for movies and boxing fights I did not order. When pressed, they claim they know I ordered it, and I do not know what I did or did not do. After much discussion, they offered this for a compromise: how about I get some packages on future boxing matches as a concession. This is after I told them I do not watch boxing, period.

We had Verizon Fios Internet and Cable. We called Verizon to cancel the service. They have asked us to return the equipment to the UPS. So I went and returned all my equipment on April 15th 2014 and had Comcast connection at my house. So after 3 months I got an email that I have to pay $439.00. I called them immediately and I explained them that I paid my final payment of $362.51 on April 29th 2014. They said they didn't know that we returned the equipment and it took long time for them to track down and confirm that we returned the equipment. I also have the receipt from UPS for returning modem DVR cable box, regular cable box.

I tried to move my FiOS TV and internet services and found that FiOS was not offered in the area I am moving to. After speaking with a rep, I was forwarded to a rude supervisor who refused to waive or reduce the early termination fee due to the fact that they offered no service in that area. If you look at their pricing, the only way they make their pricing affordable is by offering you the contracts. They failed to see that I had already fulfilled a prior 2-year contract and had renewed 9 months earlier. At the time of renewal, I had no idea I would be moving due to life's circumstances. Well, they've lost me as a customer permanently...and I'd have to say at this point I'd use anybody and even pay more...or not even have cable before I would ever use their services again. I'll also ensure I share this with my friends and family to ensure they don't get misled in the future.

I switched to Verizon from Comcast and believe I was misled! First and foremost they dropped the weather channel and gave us an Accuweather channel that gives me weather for everyone but my local area. And there were some wonderful programs on the weather channel - good family programs. Shame on Verizon!! Second... The channels they offer are not as good as advertised! I upgraded to the next TV package to get some additional channels. However what they do not tell you is you lose channels when you upgrade... So I am paying more but they take away channels from the lower package... Charge more, give less. I have not been provided the proper speed for my internet however I am still being charged for higher speed. Can't seem to get that corrected, not sure why. I will be dropping this provider as soon as it is possible!!

I have a two year contract with Verizon Fios for a bundle package. I pay Verizon every month for this package deal. I came home from work one day turned on my TV to one of the channels that I watch and it said that I was not subscribed to this channel. I called Verizon to see what happen and they said this channel cost more and that they put it on a higher package deal and if I want those channels I would have to pay more. My thing is if this is the bundle I paid for for two years and it's a contract how can Verizon just take those channels away.

I was told that I would have until April 11th to pay the bill. I had just paid over $350. I was disconnected early and no one wants to help me. Customer service is horrible. I will disconnect and remove Verizon service from my house. Recommend to all the people that they do the same.

If I wanted my internet to be as fast as 1995, I would recommend this service. I love resetting my router daily and not being able to stream a video in more than one room at a time. I suggest you stay away from this one.

Be very, very careful when signing a Verizon FIOS Service Contract. A year and three months into my current contract (this is my second two-year contract) I learned I would be moving to Louisiana, a state that has no Verizon FIOS coverage. After contacting Verizon about the procedure for cancelling service, I learned I would have to pay off the current contract - $100 down the drain! It makes absolutely no sense that you can be charged for service it is physically impossible to use through no fault of your own. I have recommended Verizon FIOS to friends and family because I have been so happy with the service. There will be no more recommendations from me. This Verizon policy as described is senseless.

I got combo package deal (TV and internet) from Verizon and in contract for two years; however, they keep raising the price frequently after 11 months. When I asked why the company did not warranty the same price during the bidding contract, the customer service answers that one deal has been expired. Don't why they come up with that information. I am leaving Verizon. Bad customer service and dishonest to the customer.

My contract was ending so I upgraded to Fios Quantum. I was doing it online chat. The girl told me that I would not have to pay the $18.00 a month Box Rental charge. When I got the bill the 18.00 was on there. I called and spoke with three people. They checked the chat log and said she did say that I wouldn't have to pay for it but she made a mistake and you will have to pay for it. When I said that was bait and switch they told me there was no way they could waive it. When I said I think I should just cancel they said "When do you want to cancel your service?"

We got Verizon thinking it would be great. We were wrong. It lags us out every 40-50 seconds and does not let us upload or download. It is a horrible provider.

I too have had nothing but problems with Verizon, the customer service is the worst. When we did have your service we signed up to the triple play but they sent us two bills because they were billing us for the phone separate. The bill got so high that we could not pay it. We offered to make payments that wasn't good enough so we cut our service often - went to Charter which has good customer service.

I have the slowest internet service from Verizon and being charged high fees. I am calling them for over three weeks now to make changes as they are offering better/faster service at less price. I get bill every month and I pay on time but I do not understand how they cannot access my account for over three weeks to make changes. Every time I call they tell me they will fix it in 48 hours and call me. No one has called me back nor they have fixed the issue. So because they cannot fix their internal problem, I am being charged high price for ridiculous internet service and terrible customer service.

This company has no clue on providing services. I am moving and they disconnected my services before I moved. This company is horrible. The worst service of all time.

Verizon hires or outsources people to go around and sell their products and DOESN'T stand behind what they state to the customer and sell them. It seem just like a bait and switch.

Though I have yet to receive my refund, a very diligent rep located verizon fios text that confirmed that I did not need to pay termination fee. I received final bill that indicates a refund due..

12 Mar 15 - I recently renewed my contract with Verizon, and upgraded my internet connection to 75/75. At the time of the upgrade, I was informed that my current router did not accommodate the 75/75 upgrade and a new router would be provided, free of charge. 26 Mar 15 - received my current bill, with a charge for the internet connection to 75/75; yet I have not received the new router. I called Verizon service, and after some discussion was informed that I was not eligible for a new router. I could rent a new router for $9.99 a month or purchase a new router for $199.99. I asked why I was told I would receive one with the upgrade, and if not eligible, why was I being charged for a service that could not be provided with the current router - internet speed 75/75.

In September 2014 I moved my Verizon service to my new home. They said they we could not take our old equipment and we had to mail it back to them in the prepaid boxes they sent us. We did and the equipment was credited on our account 30 days later. Then 90 days later Verizon put a $551 charge on my account claiming that I did not return the equipment. Two months later, and numerous phone calls to them, they finally credit my account for the $551. Then a month later they credited me $551 a second time. Each month my Verizon bill said I had a credit and no payment was due.

My internet was limited to the point where it was unusable. This was done to me multiple (6 or so) times. Each time I would call, they would try to upsell me. Now they don't have to do that. Every week or two, they claim a new copyright infringement and limit my speed based on that. While there's no merit to their actions, multiple support employees have said "it's the government, not us". So, they are using the government to hide their own actions of limiting broadband usage. There are countless unjust benefits to Verizon for hiding behind this. None of the copyright infringements listed even make sense with my account and history. I have wasted SO much money with this company.

Its been 2 weeks, I ask to add TV service with my Verizon existing account. End up giving excuse they could not find my existing account. They give me dates to setup the service, end up with a wrong address. Called them 3 times, and still could not find my account. In one day I spoke with 9 "customer care" in a period of 3 hours 1/2. Worst team company. They are expensive, they not offer what they sell. I don't recommend services at all!

We signed up for verizon fios when we moved into our house. We decided after experiencing so many customer service issues when we had problems with our service to switch to Comcast. We cancelled our service, dropped off our box and paid our final bill on time. After 5 months I was notified I had a verizon account in Collections!! I have never received a notice stating it was in collections as it was paid. This negatively affected my credit score and I currently am on hold with Verizon fios being bumped to different departments with no accountability or help resolving this matter.

They offer something and at the end they don't give you what they offer for the same price. You call and they always lie. I don't recommend this service to no one. If you want any info what happens to me let me know and I will be happy to help you. This service is not good.

Worst tv and Internet company. Did never received the services I order and equipment I order. And on top of everything got charged more than they said and when I wanted to change and add a service then they took out the promotion given!! Worst company ever. Never trust Verizon.

I had two problems with them. (1) Their box broke so they had to come fix it. The maintenance guy, as he is walking out the door with his back to us, tells us to not worry about the battery light - that's for if we had phone services. Well we do actually, so thank you for disconnecting our phone (which still doesn't work). (2) I'm moving. My contract was with bundled services from Verizon fios. They do not service television at my new apartment complex. But because I could carry my phone service over to avoid early termination fees (the same phone they disconnected) that I was breaking contract by wanted to terminate services.

We moved and wanted to continue our Verizon internet/tv service. Verizon installed new upgraded equipment as the equipment we had was very old as we are a long time customer. We were told to return our equipment and to call to get packaging materials. We sent in all the equipment and luckily kept our UPS receipt. We received a bill for $1643 on our next bill and were told that would be taken off once the equipment was received. I called a month later, now Sep 2014 and was able to confirm they had received our old equipment in their warehouse and we should receive a credit soon. I was 1 month behind on my bill and had been so for about 3 years, when they shut off my service. They did so due to "the large outstanding balance" on my account. They charged me $29.99 to turn my service back on once I paid the overdue balance.

I lost the ability to watch prime channels. I was on the phone for half an hour for a channel problem, then was told to call back. Where can I send my bill??

I responded to a solicitation letter from Verizon to switch to its triple play services. After a few offers, I called in to sign for their offer @ $79.99/month + $400 Pre-paid visa card. The Saleslady convinced me to switch to a better plan with more channels and at a better rate. I accepted her offer over the phone. A few installation attempts later, once the services were active I tried to watch one of our favorite shows @Showtime. The channel was not active. I called Verizon to fix this problem. They told me that I don't have premium channels in my package. I explained what has happened and asked to revert to the original offer. They told me this was now impossible!

I have a very expensive package with FIOS that I just renewed. It includes the extreme TV package and the fully loaded entertainment package. FIOS provides a channel lineup list for the extreme package but I did not have a corresponding written channel lineup list for the entertainment package. I looked online but could only find a list, 9 full pages long, half of which included channels not relevant to my package. Thinking this would be a simple issue, I went online to chat with Verizon FIOS and ask them to provide me with a premium package channel lineup list that pertained to my exact premium package. So many people complain about Verizon's abysmal customer service.

Hello, I would like to make complaint about Verizon Fios for charge me 292 dollars for month of January 2015 through February 2015 WHILE SERVICE WITH VERIZON FIOS WAS CANCELLED ON DECEMBER 31ST 2014, and equipment was returned to Staten Island mall Verizon Fios booth. When I spoke to financial department, they saw record of returning equipment but did not see an official closing account. When I asked about messages, ALL CALL WILL BE MONITOR AND RECORDING before all conversation started, I was told they have to investigate. It has been going on and off, while I have TIME WARNER SINCE DECEMBER 31ST 2014. PLEASE HELP ME WITH THIS MATTER. THANKS.

Verizon is too expensive and their customer service is horrible. I pay my bill every month on time even though it's outrageous. The service goes out constantly. The internet goes out also and is slow. I try to get someone on the phone - it takes forever, even when I do they don't do a thing anyway.

I like verizon fios a lot. I'm a verizon customer in general. But I just don't understand why is the only cable company that does not have fox deportes and gol tv in hd... When are they going to make those channels in hd? All the company have it but not fios... Why? When will it happen.. it's 2015 let's gooooo.

LIES, no special. Say your bill is going to be one amount, 50 to 60 dollars more. Customer service- absolutely horrible, rude. Can't pay bill online, server down. Have a problem on the weekend- you have do without til weekday. No free tablet.

I paid my bill on march 2nd, 500 dollars on march 6. Verizon debited my bank account another 500 dollars. I have a payment set up for 416.46 for March 13th. Long story short I owe 916.00 so I set up 2 payments. I paid 500 on march 2nd and was going to pay the balance on march 13th. They sent me 2 emails confirming this agreement but right now I am out 500 dollars and they are looking to get 416.00 more on the 13th of march. No way. I am going to get my money back and cancel the contract and take them to court and get my money back. 1000 dollars in 5 days and oh I forgot my phone was off because of nonpayment. So after I paid the first 500 on march 2nd they turned the phone on- really. Now so after me paying them a 1000 dollars in 2 days I now have a credit of 84.00 dollars. Crazy people, never again. I am calling somebody else to get a landline. Verizon ducks.

I have Verizon Fios for the past 4 years. My monthly payment is about $170. On December 2014 I receive a bill for $485 for that month. I call them because I want to know why so much money, and they could not tell me why. So they send it to a supervisor who send me an email saying that my case was solve and they took it off my bill. On February 2015 I receive the bill with $315.70 from extra charges from 2012, the same charge that they say it to me it was wrong, "seriously" I pay my bills every month and they say I owe them $315 for charges that I never was bill till now 3 years later. Shame on Verizon.

As long as you get everything in writing, do not accept a verbal ok over price or gift cards. Expect customer service to say anything to get you to sign. Better deals can be had online over customer live talk. Take a screenshot of the completed online deal when you renew. They claim they have no record of that deal from the website contract you sign. I've had FIOS for over 4 yrs, and both renewals they claimed they didn't offer such a deal online, but I had the screenshots of the transaction. I never received a confirmation number and glad to have the screenshots as proof.

I confirmed my new order installation services with verizon and technician were supposed to come and install the services. I had someone stayed at home for 4 hours waiting for technician to come, and after delaying it for another 1 hour, they called and reschedule another day stating bad weather condition and they are behind. It is 40F something degree outside with sunny weather. So I called to customer services and spent about 4 hours on the phone and talk to Mrs. ** customer services supervisor. Instead of finding a resolution, she spent 30mins on the phone with me stating and convincing me that it's my fault. I cannot believe that I spent 4 hours on the phone and she say that it's my fault and I had a guy waiting at the house for 5 hours for the technician to come and they didn't show up is my fault?

We started our service with Fios in June of 2014, we were paying 109.00 a month. Nine months later our bill was 129.00. I called and asked why and they said they do not know why that happened and my bill will be fixed the following month. So we waited for our next bill and it came and was 140.00. I called again and the lady I talked to said she doesn't know why the last person I talked to didn't see what was wrong, but that they had been charging us for only 2 TVs when we 4. I looked at the receipt from the date of hook up and it says we had 3 being set up that is because the tech guy only had 3 boxes in his truck coz we were the last customer of the day.

Ok I had Fios installed on March 5th. Everything was good until I wake up Friday morning and I had no internet connection. I call, they say a tech would be out. He never showed. A supervisor called me this morning and couldn't give me a time when the tech would come - I'm still waiting. Bad bad business.

Folks, PLEASE REPORT VERIZON TO YOUR LOCAL CONGRESS PERSON, YOUR STATE REPRESENTATIVE, THE U.S. ATTORNEY GENERAL, YOUR STATE'S ATTORNEY GENERAL AND THE FCC. Every comment here is exactly correct. THESE ARE VERY BAD AND GREEDY PEOPLE. Now FIOS won't let you stay signed in to your email. I called and complained about it and they tell me that are working on this 'glitch' which is a lie as it's been over a week. Also, in the middle of many TV shows the gets blank spots or a muddle of picture flashing about... it's this lousy digital signal 'thing' that Verizon's translator --the box that they don't tell you about when you sign up and you'll have to pay $12 monthly for their $79/monthly is really $91.

Agreed to a contract. They start dropping channels a month after you sign up. Which makes you have to upgrade to compensate for lost channels. Which extends your contract date. So you are being penalized for upgrading channels that they take away. And then they will take those new channels that you upgraded for such as the cloo channel and g4 which you can still watch on Time Warner. Reminding you please note you are still paying for channels that are no longer on the line-up that you paid for, and then they take those away for a second time. This is a scam. Beware - this is theft of service. I’m paying for a service and not getting it. A copy of my letter is being sent to my local state senator. Till this date constantly trying to rectify this problem going to be two years later. Verizon still not willing to make any offer. They brush you away. I am no fool - this is the last time they see my money. I work hard for my money you only get me once.

Have been a Verizon Fios subscriber for a month now and I feel like I spend most of my free time calling them. Nothing works and customer service reps know nothing. My bill came $10 more than it should be. I wish I did not switch from Cablevision. DO NOT CHOOSE VERIZON AT ANY COST.

I signed up for FIOS in January 2014 for $44.99 a month internet. On September 1, 2014, I went into the Verizon store and to get Verizon TV and home phone added. They would not honor the promotion I received in the mail so I told them to cancel the order. I got the deal from DISH. From that time until today, I have not gotten a correct bill. I have been billed for services I never received and they took $259 from my account for a $44.99 bill. It took days to fix the problem.

I heard Time Warner was bad but nothing compared to Verizon Fios. The wireless internet is so slow and doesn't reach the bedroom even though I bought "top of the line" modem from them for $100. The $150:month tv package is missing basic channels like ESPN and Fox. To cancel they say it would cost $250?! I'm unbelievably shocked they haven't been sued by their false advertising. Worst customer service ever. I'm switching back to Time Warner. I'm telling everyone I can to avoid avoid avoid.

Want to make everyone aware of the poor customer service and the most annoying unstable Internet service Verizon offers. Never think for one minute that Verizon will be a great choice in service and avoid the aggravation you will be put through and still end up where you started after they have fixed your issues with their service. What you experience since day one will be your experience all the way through til you realize how much of a mistake it was to choose Verizon as your service provider. Charter, Comcast, RCN and any other will by far be much better experience then Verizon. So avoid the bill you will get for poor service and headaches cause you will get a bill regardless

We had Verizon FIOS for several years. Service was very good, 5 stars. The problem came after we were no longer a customer. Like most companies, Verizon bills you 1 month in advance. When we sold our house and moved August 29, 2014, I had the Verizon FIOS service disconnected and told the billing dept to send me a refund for the prepaid month. But the refund never came. In October, 2014 I called to find out what had happened. The CS Rep told me that they would issue a refund in a few days. But the refund never came. I called again in December, 2014 and the CS Rep said that they had not issued a refund because my account number had changed. The CS Rep apologized for the mistake and put in a refund request again. She said it would take until the end of the billing cycle to issue the check.

Sure not the antidote to Comcast that I'd hoped for. Worse. Sat on hold for 40 minutes. Then an agent picked up and hung up. Needed help to find the science channel. No channel line up in the menu. Scrolled through 500 channels so far and can't find the one I want. Forced to click through hundreds of "you are not subscribed to this channel, click here to subscribe." What a waste of an evening. I pay $100 per month to watch sales pitch after sales pitch while trying to find a channel actually included in my subscription. Netflix, at $8.00 per month can afford to hire enough people (American people) to answer the phones. Verizon at $100-$300 per month can't? Verizon Fios ranks up there with Comcast and Apple as my most hated companies ever. I hate hate hate Fios.

I'm with a 2 year contract and I signed up for the TV + Internet bundle. There was a promotional offer of free Netflix for 12 months. It has been almost 4 months and till now I haven't received the Netflix promotional code. I contacted the customer care a number of times and finally they give me a different number that handles the promotional offers. I contacted these guys a number of times and they said they had already sent me 4 months back. For sure they did not send me, they are just lying. After that they said they will reissue me a new code in few days and after that I kept checking my email inbox, spam etc and till now I did not receive it.

Awful experience. Verizon rescheduled on three separate occasions, using the cold as an excuse. Give me a break, be a man about it. They had installed my home phone service five days late and then on top of things, the physical, tangible line falls off of my house. As stupidity would have it, upon calling their service team, there was no record whatsoever of my name, address, telephone or account number.

Called to move service to new address and was told that Verizon FiOS did not service my area. I cancelled service due to this unfortunate news. I had a credit in the amount of $84.77 on my account. I was told after I returned the equipment that I would receive my credit owed. Never did receive the boxes from Verizon to return equipment. After asking my new neighbors who they used for internet, phone, cable service, they informed us they use Verizon FiOS. I was pleased since I really like Verizon. We signed up online and were contacted via mobile phone to complete the sign up process. We signed up and since I never did receive my boxes from Verizon to return the equipment, I returned the (outdated) equipment with the FiOS installers. I was happy.

Verizon FIOS won't let you just have internet. So I agreed to a new bundle. The order number was **. It was going to be about $101.01 with 75/75, home phone and the lowest TV package. They never changed it. I want to cancel online but can't. Their monopoly is outrageous. When I called a service rep I was on hold for 30 min and then the call dropped. I think they hang up on purpose.

I was on the phone for over two hours tonight desperately trying to get my service started before their special promotion ended. I finally gave up and realized that the fastest internet is not worth it if you have to deal with atrocious customer service. Everyone I talked to was passionate in not helping me answer my questions. I even resorted to begging one customer service agent to transfer me to the right people that could answer my questions about their service so I could sign up. Please do not support this, or any company with such poor customer service.

Consistently been having internet speed issue. First time it nagged for several days and called in with the issue. 40/70 min to resolve first 25/30 min on automated machine, transfer calls, department, drop call, and unplug the router (5 times) which makes them think that the consumer is probably stupid. And absolutely no sign of refunding or discount for not being able to use service, but at least happier to start working from home for the service which I pay $135 every month for bundle deal with DVR. Internet speed problem occurs again and now barely works.

After a power outage late Saturday night my FiOS services didn't return. Sunday morning I called Verizon customer support and after navigating through the automated phone service and waiting 15 minutes I finally reached a live person. I informed him that all of my services were down and he said "Hold on while I check if there is a suspension on the service." I informed him that the power had went out and the service didn't work after. We conducted some initial testing and he said a technician would have to come out the earliest would be Tuesday from 7am to 9pm - he couldn't narrow it down.

My phone, cable and internet service went out. I tried troubleshooting to no avail (Rebooting router, etc.). I contacted Verizon giving the 4 digit code and stating my problem twice. I was informed that since it was a holiday on Monday, Feb. 16th that the next available date to send a technician out was Tuesday, February 17th. After waiting all day at home and calling several times I was informed that the technician would be at my residence by 6pm. At 6pm, I called back and was told that the technician would be here by 7pm. When the technician did not arrive or call by 8 pm, I called back and was told that the technician would come by 9pm, and they would give me a call to verify that he made it. I thought this was a bit late but still waited. No Technician and no call back from Verizon.

Been with Fios about 5 years. Our service completely shut down Sunday. Called tech service. Long telephone queue. The person took my cell number to call me back in case we were cut off. She then asked me to check some wires. Before I could tell her the results, she began yelling in Spanish and hung up. No call back. The same thing happened the second time with a man. He cussed me out and hung up on me. No call back. The third time I called I was connected with someone who said he doesn't do tech service and put me back in the queue. This took hours. I have no idea when or how my service will be restored.

OK let me start off with I lost all 3 of my services on Thursday, 2/12. I called for appointment, they told me earliest appointment would be Saturday, 2/14. Have said that, they came out Saturday to repair but failed to do so. Tech told me due to snow under pole, they would not be able to repair my service until it was safe. Well I told him we are in heart of winter, do I have to wait until spring? He then proceeded to ask his supervisor for assistance, they told him to leave. I received a call on my cell telling me they would have to reschedule to a later date. They came back Sunday, tracked dirt and snow all over my new rugs with no regard for others property. Verizon sucks, I still have "no service". Way to go Verizon for another unhappy paying customer.

Constantly have interrupted service of television, Internet and phone service. When I call customer service, there is an extremely long hold time with sometimes rude people talking over you and deliberately disconnecting after putting you on hold. I have to start the process all over again. Twice I was told service people would be out to fix problem and have had to take time off for work with no one showing up. I have asked for supervisors and told there was a hold time and have given up after an hour and a half. I have been told complaints are done up the chain of commands internally only with no outcome and repeated problems. This recent problem occurred over a two day period and I asked for employee numbers because I was lied to and decided to take actions. The employee numbers are as follows; ** .

I switched to fios a little over a year ago after being told by verizon that I would pay less and have more options. Long story short...I end up paying more for less options but that's besides the point. The so called "quantum high speed internet" is without a doubt THE WORST INTERNET OUT THERE!!!! The internet is extremely slow and extremely unresponsive. Avoid fios at all cost. I cannot wait until my contract is up and I can leave this ** system and go back to xfinity which was my original provider. Oh and I forgot to mention that they have the worst customer service I have ever dealt with. There is a reason why fios has one star reviews and that is because it is misleading and it sucks!

I recommend against using this company. They are ridiculously expensive and they will nickel and dime you to death. We cancelled our Fios because the rates kept rising. I know Verizon will try to stick you for one more month of service when you cancel so I was careful to find out exactly when I needed to disconnect. We zeroed our account, paid in full on Feb 5. I was told by their rep that they bill IN ADVANCE of each month, so if I zeroed my account before the 9th, we would be square. I did that, only to receive another 180.00 charge on the 13th of Feb, 2015.

Verizon forces you into a DVR situation so you have to pay more monthly. If you even think you can take advantage of their on-demand service, it stinks and here's why.....if you are watching a show and you put it on pause so you can run to the ladies room, by the time you come back it will have closed the pause. When you go back into the show, even if you're 50 minutes into it, you have to start at the beginning. There is no fast-forward. There is nothing you can do to get you back where you were last watching. You are forced to watch all of the commercials - the whole reason why you watch on-demand or have DVR. Their guide stinks as well.

I seen the package for the highest internet and the fastest internet so I signed up for that package... I was told that I would get all the stations because my bill would be $226 a month. Also I was told that I would be getting a $400 gift card so I was excited to make the change. When they installed the service I seen that they didn't have ESPN in my package and that the main station that I watch... So with that being said I called them and they said it’s not in the package and I would have to subscribe to ESPN for 10 extra dollars. So I added ESPN. You can track your $400 rewards progress and it said it was processing. Then all of a sudden after two months it said canceled and then a card for $250 appeared...

I do not normally complain about a company, but this is the worst company in terms of customer service I have ever seen. They wanted me to pay a deposit online which I did and then they cannot find my deposit to let me have internet and TV service. I spend several days and countless hours on the phone trying to find out what happened to my deposit. Nobody could help me. Customer service just say they do not handle deposits. Financial Services say they do not help new customers. You need to have an account number, an order number is not good enough. In the process they transferred me back and forth without helping me or put me on hold to never come back or pretend that the connection went bad and that they cannot hear me.

After two plus years of being a Fios Customer and being requested to upgrade our service so we can be locked in for another two years, we finally contacted Fios on 2/7/15 and commuted another $3800 159 per month. We were told we needed all new boxes and had to pay an additional fee to get them. This is after we had to pay $80 for a new battery in the basement.

For several months prior to moving into our newly constructed home, we checked on who was going to be the service providers for phone, wireless, TV, and internet. The problem lies in the fact that we are about 1/4 mile outside of the coverage zones for most of the major carriers and 1/2 mile from the nearest hard wire phone line.

I reported to Verizon that my landline and DSL Internet stopped working on Jan. 23rd. They have only sent repairmen out once and have not fixed the problem. I have made numerous calls over the 20 days since it broke. They make very little effort to reach me and update me. They say it's an outside cable problem. They cite all kinds of excuses, including bad weather, but this happened long before that. I feel their level of service is unacceptable. I'm having to rely on my iPhone on my charges are going to go through the roof. I explain to them that my employment relies on their service. If I treated my clients like this I would be living on the streets.

I joined Verizon Fios back in 2013. It was suppose to to be less expensive since I live in a complex (coop). I was quoted one price, but received a higher price. I do not remember the details. In latter part of 2014 the service deteriorated. My internet connection went from 50 megabits down per second to 30 then to 6. Someone came in added a wire and did work totaling 10 minutes. I received a bill for $235 for 10 minutes of work, adding a wire. The service did not improve much.

I have used Verizon for home television and internet service twice before they required a two-year contract. Now that they do, I would never commit to two years of horrible customer service, so I stay with Comcast. The first time I used Verizon, I had extra charges on my bill every month that I did not authorize. They'd add a charge for online gaming or a television service I knew nothing about until I received the charge on my bill. I ended this after several months of growing tired of complaining to them and fixing my bill each month.

Ordered boxing fight on Nov 22 and found out I was charged 2x standard and HD. I called verizon fios and spoke to the manager and won't credit the other one.

There has been issue after issue with Verizon FIOS internet, security, and email access ongoing for months. Yahoo as a gateway no longer works with Verizon email. "My Verizon" without Yahoo access to email doesn't work well either. It is hit or miss. Logs one out in the middle of doing emails every 40 or 50 minutes without warning. Checking the "keep me signed in for 2 weeks" box does not do so anymore.

At the end of my Verizon FIOS contract and with other cable providers offering comparable or even better pricing...Verizon offered a renewed 2 year contract price, verified with an email that contained the order number. My next bill however, was $25.00 more than the quoted price! Subsequent calls to the Verizon customer call center revealed that my order number was purged for unknown reasons and they will not honor the original contract offer! They will however, offer a new contract at a higher rate? What prevents them from doing this to me again? For the next two years, I would have to read every line of their bills for any slight change or mistake, with the thought that they would not hesitate to take any amount of money they could, hoping the customer would not notice.

Called customer service about a regular TV show that I have been watching for years. DVR says the show recorded but when I went to watch it, it was just black. Tried to get it on demand and they wanted to charge for TV show I am already paying for! Amazing! Ended up speaking to 3 people: customer service and nothing was resolved, she then transferred me to IT and nothing was resolved, and last, spoke with a Supervisor and nothing was resolved. All 3 people I spoke with asked if I want to upgrade and renew the contract. What a joke! I plan on getting rid of Verizon Fios this summer. Not one of those people offered to give me the show for free on demand which would only cost them $1.99. This is the last straw and they will be losing me as a customer.

I am disabled and on an extremely low income but I have a package from Verizon. I call every month about my bill which is always higher than promised. I have to get food from churches and am barely able to maintain rent, food and transportation, but I am stuck in this package. I need internet to send in resumes for a job I can do. I have gotten an education that has retrained me for a desk type job to agree with my disabilities but can barely maintain staying out of a homeless shelter.

I have tried 6 times by phone to solve the following problem, with no success: When watching PBS stations only, my TV will go black with no sound. This can happen 30 times in one hour and last 2-30 seconds for each black screen/no sound. They sent a new set box --- no good. They sent a guy out to investigate --- he put in a new splitter --- no good. Tech services 3 times took me through onscreen diagnostics --- no good. They charged me $198 to send the repairman out and DID NOT tell me there would be a charge. I threatened to break my contract if they didn't remove the charge. I'm paying $150/month for their services, and I even bought a new HD television to try to solve the problem. No luck!

I called to disconnect my services early January 2015 and they gave me my balance. I called today to pay off my balance and they added another bill after I called to disconnect stating that they don't have record of me calling in January to disconnect my services. Now my bill is about $200 more to pay off. I talked to a manager and she was very nonchalant about my issue and refused to credit me for something I had already canceled and was not using for now over a month. They claim to not have record of my call to disconnect it back in January. How is this my fault?

We have a 2 year contract with Verizon Fios but unknowingly we have to move to an area that has none of Verizon's services there. We are moving due to my husband's government job and now get to pay a cancellation fee. However we haven't been happy with them from the beginning. We've had to move around the US and this is by far the most expensive cable/Internet we have ever paid as well as the least channels. Go with Time Warmer!!

Verizon send me to Collection for a Bill. I return the boxes and the cable, internet never Work in my house.

Me and my husband signed up for Verizon dsl and home phone in July of 2014. Here we are February 2015 and it has not worked yet and we had no phone for 2 months. After 2 months they fixed it they said they will not charge us for the service until it's fixed. Well now we are over $400 in the hole and still no service. They said there's nothing they can do. We need to buy a new computer. We had a computer they told us it was the problem so we ditched the computer. They ask if we have a laptop to try and troubleshoot with then say you can't use a laptop. No one speaks English. They won't stop charging us for the service we don't even get and won't fix it.

All equipment they have put in my home and previous equipment attached to home is crap. They offer to have me buy more as a solution like I trust their ** equip when they can't even get their ** off the ground. Verizon is not the best game in town. Be warned!!! These cable providers bend you over and ram it in harshly. They break their own contracts. And who holds them accountable? They breached my contract by changing my billing and failing to notify me. They then waited till my bill reached and oh ** shut off limit to email me about that which I called them and then the guy on customer service told me about their change of billing structure. He swore they sent an email, lying his ass off up and down.

Ok, so it's February 1st. Superbowl Sunday. I'm watching the game at a private party when my friends and I decide to go back to my house to finish the second half of the game. There's a minute left in the game, when all of a sudden the service pixelates and it jumps to real time revealing that the Patriots had won. Me and my friends missed the entire last (most important) play of the game!! I was like, "what happened?!?!” So I called customer service and told them what happened, the customer service agent offered me a $1.05 credit. I then told them that $1.05 doesn't really compensate for ruining the game and our entire evening. So, I asked to speak to a manager. Jason, the floor supervisor in Arizona's Tucson office told me that the customer service agent shouldn't have even offered me that much. He explained that my service wasn't out long enough to give me ANY kind of compensation, except for maybe pennies.

Alright, where to start this off. I was going to sign up for Verizon FiOS. I made a 100 deposit (guessing my credit isn't all too fantastic), which is all right, I'm okay with that, better than the 300 DIRECTV wanted. I make an order over the phone and use my fiance's card to pay for it. I specifically said Internet as in Wi-Fi. They said it'd be cheaper with phone or I'd need to get phone. I said fine, whatever. 50 bucks a month can't beat it.

Canceled service due to a move in August. Owed a refund on my account. As of February 1, still have not received payment. Spoke to customer service over a dozen times, told credit card would be refunded, check would be issued, etc. Still waiting. Absurd.

I've been an outstanding verizon fios customer for over a year. I have direct payment and always pay it on time. Two weeks ago I called to get another box for my bedroom, and the woman at customer service suggested I get this package with a one year agreement because it will save me roughly $30.00/month. I agreed to only find out. It's not for one year but for two. They are sneaky and now have locked me in for 2 years and there is nothing I can do about it besides canceling. SO now, I'm canceling my account just because they're rude and inconsiderate and will go find someone else and tell everyone I know to BEWARE!

I left comcast due to their awful costumer service. Well Verizon is right up there with them, not to mention I pay more for FIOS TV. It's been 3 months that I have been waiting to speak with a manager!!! I have called 4 times and waited on hold for an 53 minutes, for a man to tell me "I'll call you back in 10 minutes". He never called back! I've also been told 3 other times that a manager/supervisor will call me back, NOPE! NOT ONE SUPERVISOR CALLED ME BACK! It's amazing to me how awesome they are to you, when you setting up services. Then they hook you with a 2 year contract.

This is the worst company in terms of customer service I have ever seen. I have been with them for 2 months, and have spent countless hours trying to contact them (you can NEVER get a human, at least one who understands English) and after spending hours trying to set up online "my fios" accounts, have had no luck. The home phone only worked for 2 days, and despite several attempts to fix it, it is useless. The internet will only reach one part of the house, and they say I have to spend money buying other equipment to get service on both ends of the house (my house is not that big). The installer didn't hook up but one of the three TVs, and they apparently can't get the other two remotes to work despite my hours on the phone with the troubleshooting people. At least that technician was nice, although unsuccessful. The rest of the people there are idiots.

My bundle was almost up for renewal and they offered to renew my bundle for 24 months at a specified price. Every time they sent me an email confirmation it showed the promotional deductions would still expire in 2 months when my original bundle was set to expire. After many phone calls even with multiple supervisors, I was assured that my price would stay the same for the 24 months. Who would commit to 24 months when the promotions would end in 2 months, right? Well apparently I did! Even though I was assured numerous times that my price would not change, it did.

The Verizon Fios Customer Service has no desire to assist in any manner other than to upsell. I have been a customer for a bit over a week and to date, do not receive stations included in the package purchased, despite spending hours on the phone. Just horrible, too much to go over. Will change back to Optimum as soon as the storm settles. The customer service reps don't even know what they are selling... Ridiculous.

It all started when the Verizon tech, Bill, came an hour late for the trouble call with interruption of services. To his credit, he did call beforehand and seemed a bit lost, but he still arrived late. Once he arrived, he was friendly and cordial at first, after informing him about the frustrating interruption of services for both internet and phone access for my parents after a visit from Verizon Fios to one of the tenants that lived in the building (which they manage as landlords on Monday, 1/19/15. To add icing to the cake, Verizon could not send a tech out to fix the other tech's issue until Thursday, 1/22/15 at 9am).

I have been a Verizon FIOS customer for several years. My bill dated 12/21/14 included a $73 charge for an on-demand, 7-hour boxing match on 11/22/14 that I did not order or watch. I am a 78-year-old widow living alone (with my dog) who has never watched a sporting event in her life. I called Verizon to report what was an obvious error on their part, and to request a refund. After calling twice and speaking to a supervisor, I was told that according to their technical records, I did order and view the event, and they would not authorize my refund request.

I recently had FIOS 500Mbps installed to replace Cox Ultimate. I retained Cox just in case. With Cox Ultimate SpeedTest.Net & SpeakEasy Net Test give 177-190 Mbps Down and 23-25 Mbps Up consistently. With FIOS 500Mbps I get 515-550 Mbps Up & Down. However when I do real world end-to-end tests I get 137-140 Mbps Down and 21-24 Mbps up with Cox using several different high speed GIGE servers off the backbone. With FIOS I get 1.2 - 2.85 Mbps Down (YES!!!!) consistently and between 51-52 Mbps Up consistently. For these tests I used FILEZILLA with plain FTP (no SSL or SSH) and various M-LABS Test tools and servers. I pay $100 for Cox and for FIOS 500 I pay $305 but with Cox I get an end-to-end overhead of 21% on downloads and about 16% on uploads. With FIOS 90.6% overhead on downloads and 84% on Uploads!!!

I recently signed up for Verizon Fios Triple Play bundle on Oct 2014 (2 year contract) which offered new customers a free $150 visa gift card and free netflix access for 1 year. When I signed up I was informed that I would receive the Netflix access login details after a month. So, a month later I called to inquire about the netflix offer and the Verizon representative provided me with the phone number of Parago Inc, a 3rd party company that handles their Netflix promotional offer setup (www.paragon.com) and a unique reference number to followup on my netflix account.

I have Verizon Triple Play for many years and I go to Mexico every year with my iPhone. This year my iPhone cannot receive emails?? It seems that Verizon tried to improve security and this effort stops email to my iPhone??! (They told me) Many hours of research spoiled my vacation. Verizon gave me no warning this might happen. Contacted them many times and they gave me no solution nor any kind of work-around. Totally uncaring, totally unacceptable.

I called to sign up to Verizon Internet and was not notified that this was Internet by phone jack. I politely called and explained that this was not the service I was expecting, and asked for a refund on my $100 deposit. The representative kept trying to sell this service to me (I DO NOT HAVE A PHONE JACK), but then cancelled my service and insisted that my refund would be returned in 5 business days.

I am writing to complain about a bill of $79.69 from Verizon. I received a flyer in the mail with an offer of 2 movie channels and Fios internet for $50 (+taxes). I called and discussed the details and the agent recommended 2 movie channels. I went ahead and ordered the service which was installed.

Our FIOS services went out 1/17 in the morning. Called (1hr 10mn) to technician attempting to restore. Scheduled appointment with tech for "ASAP". Called 1/18 10 mn, no expedited services but 2 trucks on our street, again told the issue was our box in the garage. Called 1/19 10mn. No expedited services, truck across the street from us. Again, reminded the issue was ours. 1/20, took half day off work to meet with tech. Promised the tech would be between 1-5pm. Received text the tech would arrive 1:45 to 2:45. At 2:20 I started a 1hr 30 mn chat with Verizon support. (We had services restored, but I was told to wait for the technician.)

During the summer of 2014 my wife Carol and I had the experience of 2 of the door to door sales people from Verizon giving us this great deal in verbal. Talked us into signing a 2 year contract to get this great deal and price which was to supposedly include a FREE notebook/via coupon (which we did not get for 3 months). At that time we were with Comcast and had a decent experience with them. Other than bill going up, we were happy.

They have the WORST customer service I have EVER dealt with!!!!! Their services (tv, internet) are AWFUL. I keep losing cable for hours, sometimes days, and they continue to tell me nothing is wrong. Hello I HAVE NO CABLE and I'm paying almost $200 a month, you bet your panties there's something wrong!!!!! Then to top it off they wanna charge me to replace THEIR equipment that I have NOT damaged in anyway whatsoever! It's your faulty equipment you pay for it! Comcast is soooooooooo much better, I'd give them a 5-star any day! I would never recommend Verizon to any one. It's been miserable. As soon as my contract is done I will NOT be re-signing.

I created this account while I am on hold...48 minutes all for a weak signal. I have a 4000 sq. ft. house and you placed the router upstairs. My reception sucks. Why should I have to pay for your mistake? It should have been downstairs if it was going to be an issue. You don't seem to have a problem taking payment from my account. This is UNSAT the poorest customer service I've ever had. How will you fix this???

I call Verizon to disconnection and someone offer me to lower my bill and better service, I didn't know that I was signing a contract for 2 years and the bill start growing in 3 months the same before or more. I try to paid the most I could but I start accumulating my bill and I call to disconnect again and now they said I can't because I have a contract and they will charge $250.00 and they wait to disconnect like 2 months so they can add to the bill like $450.00 more and now they are calling me and I can't pay $850.00.

That exact battery on Amazon is $29.95 with a 3-year warranty and possible 6-year life. I also saw it for $19.95. At the Verizon plus store, it is $39.95 with a 1 year warranty. What a surprise

We 'upgraded' to the new Fios service and the software interface is beyond terrible! Everything is slow but simple scrolling up/down the channel list is very, very slow. The software frequently displays 'loading' in the upper right corner and becomes locked. I then have to shut off the set top box (STB) to break the lockup. Every morning when we first turn the STB on, I have to press the menu button and wait for it to display advertisement I have no interest in seeing. Periodically, I also get advertisements popping up in the middle of the channel listing. When playing a recorded program, it takes 30 seconds to actually start playing. While waiting, there is no wait indicator so you wind up pressing buttons multiple times and that really messes things up! I could continue but I think you should have a good idea by now.

After being a loyal customer with Verizon Fios for over 4 years, it seems they only care about their 'new' customers with their promises for $200, $300 and $400 Visa gift cards. Since I do have a competitor in the area, they of course wanted to keep me as a customer. So since they were offering me $200 to re-sign a 2-year contract I went ahead and did so. I even confirmed the following month with representative that I would be getting the $200 gift card. They of course said 'Yes, but only after 90 days of my account in good standing".

In November of 2014, I was given a chance to renew my contract with verizon. The past year I had no issues with them so I decided to stay with them after hearing about all the horror stories in comparison with comcast. I was able to talk to someone online relatively easily about setting up a 2 year agreement where I would have to pay 74.99 and then be given a 10 dollar discount each month, making me pay 68.34 each month for limited cable and wireless activity.

I accepted an offer for Verizon Fios T.V. and internet. The installer came to my house for the free installation. Afterwards, I realized I had been charged over $85 for installation. On calling to inquire about the charges, I was treated with disrespect by the person who answered. All I wanted was an explanation. What I got was an arrogant defensive jerk who could not even speak in a respectful manner. To top it all off, I asked to speak to a supervisor and he had the same attitude. I explained that I was 66 years old, on a limited budget and believed that the installer should have told me of the charges on the spot. The supervisor laughed and said that I had gone as far as I could go up the line with my inquiry. Needless to say, when this contract is done, there will be no renewal on my part.

I subscribed to Verizon fios less than 30 days back and chose double play. They said I can change if I need to within 30 days. I want to add the phone line to make it a triple play - so I am asking for more services. They want to charge $70/month for a phone line which is insane. It is supposed to be an extra $10-$15/month. I have a screenshot of their site which says that I can change/cancel within 30 days. I have called almost 15 times and every time I get a different answer. They now say I should have canceled within 14 days though there was no notification regarding the same. This is the worst customer treatment I have had. I feel cheated and can't even terminate as that is $230. I wish I had not signed up for the 2 yr agreement. Can someone help resolve?

Verizon FIOS bait and switch. I was on their promotional offer of triple play for 2 years for $89.99/month. My contract of 2 year was nearing the expiration and I got an email from Verizon ask me to call them. I called and their sales rep offered me the same price ($89.99) if I agree to stay with them for another 2 years. I agreed but the bill went higher. I called Verizon but now they say they never offered the same price but new 2 years agreement is still in effect. Is this a scam? Can't believe a company like Verizon will do that. Just want people know this is happening with Verizon.

My internet went out on Wednesday 1/7/2015. I called Verizon Fios to let them know. After about 40 minutes on the phone, they told me that there was a problem with their central office, and that they would fix it and my internet would be back up by the next day. Of course, my internet was not back up the next day, so I had to call again. I spent about 40 minutes on the phone with someone who clearly had no idea what was going on and just put me on hold for most of the time. He finally came back and said, "Let's troubleshoot to see what's going on."

We went to remove landline because we didn't need it and when we did our internet service slowed down to dial up speeds. We called back and they said it was because we cancelled the landline phone which is ridiculous and should have nothing to do with internet speeds. At the same time, they did not say we can reduce landline down to a basic package which would've kept our speeds not to mention they never said cancelling landline would slow our internet speeds down. Once we experienced the slow speeds, which was so slow we couldn't even get email (they said it was only good for that which is crazy), we called back and found all this additional information out.

Just had a very expensive package installed yesterday. Currently, I am trying to watch a movie On Demand. It was going fine until I paused it for a few minutes. Came and the movie was gone. Had to relocate it and pushed Resume Play. It would not play correctly. Image and audio were completely scrambled. Tried to start movie over from the beginning: still scrambled. Tried to play a different movie: scrambled. Turned tv off and on again: all On Demand attempts still scrambled.

I had a Fios cable + phone + Internet package. They said they are running on some promotion and can put me in 75$ per month package or so if I go with a 2 year contract. They also said if I have to move during my contract period and if Verizon service is not available in the area I am moving to, there will not be any termination fee involved.

Awful company. They put my email address in wrong even though I spelled it out numbers of times. They billed me incorrectly many times, but luckily I was able to change it back. You don't get full access to your bill online unless you go through verification steps but since they messed up my email it will take another 30 days for me to have online access. And their customer service team is unable to override it and find a way to gain me access. Aren't you sick of companies who are so 'secure' that the customer keeps getting shut out of their own profile? Well, Verizon is the worst of them. Their security checks are ridiculous and it's really stupid that their customer service people have no power to override them at all.

FiOS was not available in our development until the end of November 2014. When we saw their crew installing the underground cable, we got excited, as we had experienced FiOS at our previous residence in NJ. One day (11/16) Verizon set up a tent at the entrance of our Home Owners Association and my wife and stopped to get info, already convinced that we wanted to sign up. The salesman took our name and address and said he would stop later that day. His name was Chris **, and he showed up with his tablet, as the laptop he had in the tent was already out of charge. He started to take our credentials and even asked us to insert ourselves the Social Security Number.

I ordered Verizon triple play pkg (phone, internet and TV) for $69 in September 2014. I got the first bill in October but they only sent the bill for phone service only so I called. They said it's totally wrong and they will fix it but meanwhile pay that bill so I sent the payment. Next month in November I got another messed up bill with totally wrong charges so I called again and they gave me credit for that. In December...my bill was even more of all double charges, I called again and they said the bill is very complicated so need to call me back when they finished adjusting.

We ordered a bundle from Verizon. They told us we had no contract and our bill would be around $93.00. So the day they come to connect everything Directv and Verizon were here and told me that they were both part of the bundle. That was the first lie!! I get a bill from Directv for $61.42 and paid it because Verizon said it sometime takes a while for the bundle to go through. That was lie too. The next day I get a bill from Verizon for $161 and change so I call again and was told I wasn't bundled and if I wanted it I had to upgrade. At this point someone ** up and I call to cancel because was unhappy with service and was told if I wanted out I had to pay Directv $460.00 early termination fee because I was contracted with them! Verizon never mentioned that so beware!!!! I'm paying just to get out. Poor business and deceiving!!

In Jefferson City, TN terrible outages all the time reported but nothing ever was done. After our contract ended we switched to AT&T. Service is much better now.

In November of 2014, I was ready to transfer my cable and internet business to DirecTV. Verizon had gotten too expensive. At the time, I was paying $190/month. The lady I spoke to at Verizon talked me out of canceling by offering me a "holiday" special. She quoted me a price of $140/month. I asked all the precautionary questions about hidden charges and she was adamant that included all charges. She also reassured me that my service would remain the same as far as channels and internet speed. In December, I got a bill for over $230.

Every time I contact a Verizon representative I'm told that it was ordered from my remote. I did not sign up for wireless billing. I did not sign up for recurring payments because I cancel the recurring payments several months before. I did not order a boxing match fight with five children under 11 in my home but all this seems to be ordered from my remote is the only answer I get I signed.

When I started service I had three High def TVs. They had a promotion that they were going to give me a free 4th standard definition receiver box without charging me a rental fee. I told them all 3 of my TVs were High Def so I didn't want a free 4th standard definition box. They said it was part of the promotion and it was free so I had to take it. The box sat in my garage until one day I actually wanted to use their free box in a spare bedroom. Service rep comes out and says there is no record that I ever received that free box so he is going to have to give me a new high def box and take back this old standard box that they have no record of me having. Service rep says he doesn't know why they would give this standard box since it doesn't even work on their network anymore.

I switched to Verizon Fios from a cable competitor, and was very pleased with their overall service, installation time, customer service, and the quality of the service they provide. I would strongly recommend them.

I bought into the bait and switch advertisement Verizon had in July of this year. First, the reality of the bill is actually nearly double the advertised price. The actual product itself is better than my cable experiences, however, the price (and issues with Verizon's customer service is NOT worth it). I have spent HOURS on the phone with them EVERY month since getting their service, either because I have to dispute or I have to follow up on a previous dispute they didn't follow up on.

Verizon was supposed to mail us equipment for a self-install, but never did. They then sent us to stores to pick up equipment that only dealt in sales and had no equipment to give. As an incentive to continue with Verizon and permit the install to go forward via a home visit from the tech, they offered us a statement discount and free premium channels for a year. Three months later, they claim to have no knowledge of ever offering free content despite the notation of a fee waiver on my billing statements that states specifically what fee is waived and until a specific date. They specifically induced us to stay and then retracted their offers in apology and inducement as soon as they could claim with some air of legitimacy that WE were bound by the contract and early termination fees. Repeatedly harassed by employees, required multiple calls and escalations which concluded in a claim that it was a vast system error that affected multiple individuals and that the fact that a Verizon rep promised us something was a coincidence.

NO ANNUAL CONTRACT means no annual contract. Had Fios for about 6 months, thought I'll give them a try and Bang as soon I want to cancel they tell me that I signed a 2 year contract. No way, they advertise no annual contract and they still put you in a contract. 25 minute wait just to talk to them then the 1st lady tells me it's 1 year and the manager tells me 2 WTF!!!!! I would never recommend this service to anyone. They promised that the subscribe channel option would be fixed in September. Well it's end of December and I can't filter my channels. Now they want to hit me with an early cancellation fee. I don't think so.

The office in Hempstead NY is a total disaster. I went there to return equipment that I was not using anymore. You signed in on a computer to wait your turn. There were about 50 to 60 people waiting to be called on. After an hour's wait I was no closer than before. They had only 3 people servicing the customers. There was also standing room only. Something has to be done with this service. It's bad enough that they won't pick their own product up but then you're subject to a terrible inconvenience.

Do NOT sign up for Verizon FIOS. Their stated Internet speeds are a massive lie and (as stated in many other posts), their customer service makes Comcast look friendly. We purchased the FIOS 50/50 package, and while it was fine for a little bit (streaming 1-2 videos at a time), once we tried it with Internet gaming, it became horribly throttled when trying to stream videos. To state, trying to play a constant-online PC game while streaming videos at the same time, the speeds became very throttled. I was running (actual) speed tests and get speeds around 40/10. The upload was very concerning because this was causing extreme lag when trying to accomplish anything in gaming.

When I was late on my account for 2 payments my FIOS internet and video service was cut off. I was prompted to pay online. However, the online payment service was NOT functional. I then called in to pay via phone. I explained I could not pay online to customer service, billing. I was told the 3.50 fee (phone payment fee) would be waived and the payment would be credited to my account. I was told there is NO fee to have my service turned back on. Once I made payment, my FIOS service was working within an hour. NO technician came to my house. The payment is acknowledged in the billing system and my FIOS was turned back on automatically without human intervention.

We've been experiencing trouble with pixelation on our boxes. I called numerous times regarding this and they come up with all kinds of remedies, none of which work. It's truly annoying and I'm ready to go back to Optimum. I never had problems with Optimum and don't even know why I switched to begin with. I'll be calling them tomorrow to make the switch.

FTC should require cell phone cos. to provide total pricing for plans. I bought the everything plan with Verizon. I was quoted $180. They left off the fees, surcharges, taxes etc. off the quote. The actual cost is $202.84 now. I spoke with Verizon and they said some representatives provide quotes for cell phone plans with the fees, surcharges, taxes, so the prospective customer knows what their proposed plan will actually cost, other Verizon reps do not. When Verizon cell plan quotes do not include fees, surcharges, taxes, etc. they are very misleading.

Called and talked to agent Oct 10, 2014, called again Dec. 2, 2014, called again Dec. 17, 2014 all about my bill. All agents gave me a different story and promised me something different. Extremely dissatisfied. Unfortunately signed contract.

What a scam. I was told by the Verizon sales person that if I signed up for Verizon FIOS, I would get a certificate for a free LG G Pad or $200 off towards any tablet. Today I received my certificate and found out that I can only get the LG G Pad or $200 off if I sign up for a new 2-year Verizon Wireless plan. This catch was never stated during the conversation. I called Verizon and got just what I expected, a run around. I was told I'd have to call Verizon Wireless. I explained it was their company not Verizon Wireless that made the offer so they should address the issue. I then spoke with Julie the Iowa call center supervisor who said there was no one above her I could speak with and the only thing I could do is submit a complaint online or send a letter to the corporate office in New York (she claimed she didn't have their telephone number).

First of all I have never had a complaint about Verizon Wireless, other than it is expensive, but it is a good service. OMG, FIOS is another story. First they lie to you. First lie, was that I needed to rent the router from them. Well when it didn't work with my equipment and 3 hours after it was installed, (2 of them hours on the phone), it turned out that my equipment didn't work with their router. Only after I told them to send the installer back and remove the equipment, they activated the Ethernet port on the OLT (optical Light Terminal), and wa-lah, my equipment worked just fine. The second thing was when I placed the order, no problems in the entire communications, but at the end he started telling me about upgrading the channel package and when I told him not to waste his time, he stated that even though I wasn't interested, he had to fully disclose the offer to me and at the end he asked if I wanted the the extra package for an additional $9.99 per month. I said no and he said ok I was all set. Disclosed the monthly fee included estimated taxes and we discussed the install date.

I had verizon fios and I closed my account in good standing and returned all equipment. I was billed 700 and something dollars for the equipment because they said they did not receive it. I called and checked the tracking and it was delivered and signed for. They then said it was in the warehouse and said I owed no money, I had a zero balance. A couple months later I received another bill, I called, they pulled up my account and went through my notes and said the balance was incorrect and I had a zero balance. This went on for months and now they refuse to pull up notes and sent it to collections. I am looking for a lawyer.

Verizon Call Blocking, are you kidding me? Verizon Call Blocking only allows you to block up to ten (10) numbers, which is seriously lacking because of the number of solicitation calls we receive. Also, since most solicitation calls are originated through the same telemarketing firm, I would like to block calls by their name, not their number, and that would cut down on my solicitation calls considerably. Please Verizon, give your customers what they need.

On 9/18 between 6:30 and 9:30 while no one was home and all three TVs were off they sent a bullet to close my upstairs bedroom TV box off. When I got home my three TV’s were not working. I called and they claimed I was not paying for the third box. They got one on (bedroom) and I explained that the main TV in my den had a blank screen. I spent over 1½ hour before they admitted they made a mistake. It took ten days before a repair man came and to check my other two TV’s, one he got working and the main 50" TV I was told to call a TV repair service and their insurance dept. It cost me $400.00 to fix my TV and they are not responsible. On top of that they are charging me $91.00 for the service call, which was never mentioned to me.

My husband died 6 weeks ago. When I tried to get the bill switched over to my name, I was given the run around for a week. I was then told after a week that I had to fax my drivers license to the company, and my account was locked. Obviously your company has absolute no compassion or empathy because after losing my husband (of 32 years) I was in a severe depression and was not able to go to work, let alone find a fax machine and fax information over a CABLE SERVICE. I took my daughters advice and switched cable companies. Guess what they worked with me, came to my house and I didn't have to fax a thing. THAT'S THE WAY A COMPANY IS SUPPOSED TO BE RUN. SERVING THE CUSTOMER!!! I learned that in my first year business college courses!

Verizon Fios neither called to cancel their installation appointment. I waited all day and night, called four times. Each time I called they apologized and told me that they would be there in a half hour. Once they even told me that the manager would call me back. There was no call back. Finally at 8:30 pm, I called and got the call center in Mexico where they apologized, told me that I needed to reschedule because the techs had too much work. I cancelled my order because no one was responsible enough to call me all day.

If there was an option to rate this company less than one star I would not hesitate to give it. Placed an order for a router on Nov 21, 2014 and almost a month later they have not delivered it and don't know what happened. I've called several times and nobody knows anything about my order. Not a big government advocate, but if there's ever a need for government intervention on this company business practices, this is it. The worst customer service I've ever experienced in my life. I would not recommend to do business with this company if my life depended on.

Have had this problem before. Unable to connect my Microsoft Outlook with my Verizon email. Spent 45 minutes on phone with tech. Put me on hold to check some things and lo and behold the call was disconnected. Now Verizon is still the phone company? I was required to give my phone number to the tech so he could access my account. Guess what? No call back!

MY FIOS router power supply fizzled out Thurs night and I only had one day to have it repaired before the weekend so I called at 6AM Friday morning to schedule a repair. We were scheduled for no later than 5PM. The service technician called around I called at PM to see if he was going to make it and was told our ticket was closed at PM. I told them to tell him to get his ass over here as we still had an hour before our promised time expired. They said they couldn't get in touch with him because he turned off his phone. Great. They said they would get a tech over on Saturday but when I called no ticket had been issued so I called Comcast and inquired at their cost and spend 5$ more and 20 Mbps faster than fiber! I told them I'd call back with a decision and 15 mins later there was a knock on my door. I thought it was Verizon but it was Comcast instead. Comcast wins! SO today I called Verizon about my bill requesting they waive my current bill due as I've already spent $90 for my Comcast internet but they could not extend the courtesy but they did cut it in half and waived the disconnect fee. So thanks Comcast.