Verizon Fios Reviews

Although she said she couldn't assist me, however Teresa informed me that I would have to wait forty days before the arrival of the visa prepaid card, which seems unfair due to when I ordered new service the promotion was advertised as well as signing a two year agreement, I was given an email address & number to contact the promotion department back if I didn't receive an email. Which I did do today 12/09/14 for a follow up again to the promotion department only to be informed again that there was never a completion of process for me to receive the card & that I would need to contact customer services which I did to make changes to my account to receive a now $250.00 visa card within another 90 days but only if my bill isn't late! This company has misleading & unsatisfying. I would terminate my services if I weren't on a two year agreement that I felt I was conned in to.

We get to our new house get plugging things in and nothing works. I had to call Verizon "customer service" numerous times. Countless hours of being on hold. Spoke to someone in Arizona (we are in New York) saying that he had to call the east coast office during that office's normal business hours. He told me that he would call me at 10 a.m. to connect me to the east coast office the following day. Needless to say, he did not call. I waited until 1 p.m. to account for the time difference in case the rep forgot to. Called the 1-800 number again, waited an hour on hold, played monkey say monkey do again for another hour (this is when they tell you to unplug or turn off something and you do it), then he said he had to open up another ticket on top of 3 other tickets that they have to "scrub" - whatever that means. The rep didn't explain it. I had to wait five days for a technician to come. I said "fine I'll wait like I have a choice."

The technician came - connects a f connector to a cable inside the house reconnects a loose cable outside the house. I ask him if he could reroute some cables because we had just moved in. He says no that the ticket was for fixing the Internet problem only and to call Verizon one more time and say that I need a full install. I say okay because I'm just so happy that the Internet is working and plan on just running the cable lines myself. The Internet works for 10 days and stops working again. This time I put my phone number in to have Verizon call me back. They don't call me back on my Verizon cellphone which I will be changing the day my contract is up. Another call to Verizon, another hour on hold, another hour of monkey say monkey do, and the customer service rep says she will have to open up another ticket and that I will have to wait another five days.

This time she says it is my white service box not connecting to my router. I say "If you are going to open up another ticket can you make it a full install ticket instead" and she tells me "No", and that she is not authorized to do so. At this point I want to scream and rip their white service boxes right off my wall in my house but I get a hold of myself because I know they will charge me for those white service boxes and tell her like I told every customer service rep when I speak to them that we just moved here, my wife and I have been loyal Verizon customers for years now and all we want is to receive services that we are paying for. She says she understands but that there is nothing she can do and asks me if I want to still open up the ticket. I tell her I want to speak to a manager or supervisor as Verizon wants to call them who has the authority to open up a full install ticket and she transfers me to the same 1-800 customer service number that apparently services the whole United States of America. If I had to sum up Verizon customer service and its business practices in one word it would be Ridiculous.

I'm so frustrated I actually cried. I have supervisor after supervisor tell me they would clear it up and document with an email which I have never received. I was promised 12 months of free HBO & Cinemax for my troubles, which I never received. They disconnected my services for, get this, $35.50 while we are trying to solve this bill issue!!! Finally got them to reconnect, but I might or might not have a reconnect charge. They told me services would be on in an hour. Called every few hours and finally after 18 1/2 hours, was restored but with no end in sight as to whether I have services from this day forward and have a whopping $300.00++++ bill for 2 months that I could only use for one month due to lack of equipment. Has anyone tried to sue? Save yourself the problems and avoid Verizon. It's too bad they aren't help responsible for any of these wrongdoings!

Long story short, and nearly $5K in landscaping repair later, I refuse to become a Fios customer, yet Verizon continues to hound me to convert (so they can cut my copper line). I own a company and we have put Verizon on our vendor black list. I will never do business with Verizon and neither will anyone else in my company, if at all possible. I urge everyone else to do the same.

But after 4 weeks I still have not get a Netflix activation code from Verizon, so I go to Verizon.com and chat with a couple people names Marquis and Mohammed, they both couldn't solve my issue. So I called them yesterday Dec 1st, 2014, spent 1 hour and 24 minutes on the phone and getting no help. First I speak to customer service, a lady told me it's tech dept issue so she transferred me to Tech Support, the guy name Shawn (Sean) was very nice to help me but he found out "Free Netflix for a Year" is not available for me, he said it's either for New Fios customer or all customers in NY, NJ, PA etc, so he recommend and transferred me to Billing Dept, a guy in Billing Dept told me this offer only for New customer and tried to sell me new deals. I was angry because he not tried to solve my issue just wanna upsell. I said “It's not fulfill my contract so I can cancel this contract right?” Then he changed his tone and said if I want to cancel my service and he would like to do that for me, but I have to pay early termination fee! What?!

I requested to speak with a supervisor. The Supervisor's name is Cathy, she was nice and listened, and she agreed this is misleading a customer and tried to give me this "free Netflix" offer, but there's no luck because the system wouldn't let she do it, she apologized and said there is nothing she can do... My complaint is: "free Netflix for one year" offer is a part of my deal, it's part of my contract, it's verbal or oral contract but it's legal. If this is a mistake, it's Verizon's mistake, not mine, then the contract shouldn't be active, I should cancel this deal with no penalties. This is a Lie, it's not acceptable!!!

Within a week I was sent a bill for the activation charge ($80), which I was told when I cancelled that very same day I would not have to pay. I spoke with a Verizon representative who told me that the charges would be removed. Two weeks later I received an email from Verizon asking for the $80. I called again and another Verizon representative stated that the charges would be removed and that confirmation would come via mail (I asked for email but she stated that billing does not do that). Within 10 days of speaking with the Verizon representative and writing this, I have received two late notice bills. I called and was on hold for 25 minutes. In the meantime I used another phone to call the same number and was told that the offices were closed and to call during regular business hours. I am beyond tired of speaking with incompetent representatives who give you the run around and try and offer you other deals instead of performing the task you asked of them. Don't waste your time or money.

Still waiting for that call. I call again today, and spoke with a Charles who told me that he would call me back, still no call. I did call back and just got more lip service from customer service, I was told that this is a very bad time with many employees taken vacation at this time for the Holidays. Well if this is how your company is ran, no wonder you are losing customers. I know that at my company, we are always staffed accordingly. This is so unacceptable. My bill is paid on time every month, you do not have to wait for payment, but I have to wait for service. There is so much more to this story, but my blood is boiling. Verizon Fios SUCKS!!!!!

Luckily I made a copy of that screen because when I went back in, that status had changed to no term agreement, very strange. Google Verizon gift cards and you will find that I'm not the only one who didn't get the card as promised. If you're thinking about getting Fios and are hoping for the gift card, don't hold your breath waiting for it. It's false advertising and if I don't get it after I send in the requested paperwork I will be filing a complaint with the Better Business Bureau and canceling. After all they said I don't have a term agreement so it won't cost me a early termination fee. Lousy customer service.

The quantum box is faulty. When you rent a movie you can't put it on pause because when you go back to resume, it starts the movie from the beginning. It's an issue they assured would be fixed as it's a major issue with the new boxes, but they lie and mislead their customers. That is their policy. A supervisor told me that "they don't intentionally lie to the customers, it's not done out of malice, they're just misinformed." So apparently all the hours I spent on hold with many different tech support persons telling me that the issues I had with them would be resolved or they would credit my account were from misinformed employees unintentionally giving me false information? And even when I called to close my account, they had "issues that required a supervisor's assistance."

They rob the customers with ridiculous hidden fees and sell movies that you will never own. And there needs to be a class action lawsuit against this company for theft by deception. Lying to and misleading customers may be an expected policy with that company, but it is fraudulent and illegal and they need to be held accountable. I am very disappointed with the way this company is run. Poor ethics and unsatisfactory assistance from their customer service.

After this tech leaves I get an email with a new order agreement that was $37 more a month than we had signed on for. Keep in mind he was fixing a problem - not installing anything new. Called billing to straighten out and was on the phone for 65 MINUTES. I am not kidding. Thought all was taken care of. As soon as I hung up the phone got ANOTHER email order confirmation, this time for THIRTY MORE DOLLARS per month. As soon as my blood pressure settles I will be calling back for them to COME UNINSTALL. Please do not waste your time with them.

After calling several times on this issue I have been lied to and told there is no problem. The 3rd line supposedly used 11 gig in 10 days this month while the other 2 lines only used 1/2 a gig each in 15 days. This is a scam that Verizon has trained their employees to tiptoe around. All 3 phones are set the same. I want answers and all I get is the runaround. I feel I should be treated better than this since I have been with Verizon since the early 1980s. They suck I and hope there is a class action lawsuit on this matter. It's a sweet deal Verizon is using to steal their once loyal customers' money.

I found out that if you record 2 shows at the same time you'll not be able to watch a third without issues. Pop ups that constantly tell you to quit recording one to watch another. We constantly get pop up ads every time we turn the TV on for adding on more services. When you view live TV the signal breaks and for an instant your picture skips and loses sound which transfers to what you have recorded as well. You are lucky if you get the whole show that you selected for recording. Almost every single time it cuts the last minute or so off of your show. You will not be able to pause, rewind or fast forward except on the DVR box, even though the regular box shows it has the capability on the remote. Pop ups in the middle of your recording saying, "you are not subscribed to this channel".

I recorded a football game to watch when I came home and had nothing but wavy lines through it. It was in the fourth quarter when I came home and on the "live" TV channel it was fine (you want to talk about angry?). I called technical support that suggested I had too much recorded on my DVR. I suggested that I received used faulty equipment. Apparently, that is an opinion they will not even consider. That I was to delete some of my shows and reboot the individual boxes and then if it still continues to call him back to try something else. Well it didn't work and the last tech I talked to said, "oh you didn't need to do that". He suggested I unplug the main box and plug it back in. He also explained that when I do that, also unplug the battery and it will stop the annoying beeping I've been hearing for the last 2 months.

When I cancelled my premium channels at the end of my introductory offer they cancelled my NFL network channel. When I asked about it they said my "preferred" package didn't include it and would have to purchase their "extreme sports package" for $20 more per month. And yet during their introductory offer I didn't have the other sports channels while getting the NFL network. I received a coupon in the mail for the free notebook I was promised for becoming a customer "IF" I SIGN UP FOR THEIR WIRELESS SERVICE for another 2 year agreement! When I called and complained that I was told differently, they didn't care, simply telling me that’s the way it is. When I inquired about the $300 Visa card she said that offer was no longer available and at the time would have to choose between the Visa card or the tablet and no way would they offer both. I said "Ok, that figures".

I am disgusted with myself for getting bamboozled. I started this on July 17th, 2014 and tried to get out of this after I started and the girl said “Oh I'm sorry you'll have to pay a penalty for cancelling” before my 2 years is up!!! Tonight I talked to a retention agent that said “Let me take care of you.” I was on the phone for over an hour and all he could do is refund my installation fee. I told him I just want what I thought I signed up for. Now it turns out that instead of paying the $112.00 that I was told earlier, I'm on the hook for $134.90 a month and after the first year goes up an extra $80 a month plus taxes (I'm sure there will be more fees as well). Yeah I got taken care of, I got taken to the cleaners (as my Grandpa used to say).

Solutions: I just found out that I can opt out of those annoying ads and they my set top box updated to new software that suggest new TV shows based on what's on your DVR! I also just go a DVR upgrade (for an additional $10 a month), I can record like 10 shows (I think, cause that sounds too good to be true. I haven't hooked up the new DVR yet) and it had way more space. The set top box recommends new shows based on what's on your DVR. I previously complained and ranted about how much I hated Verizon. It's sounds like they listened to everyone of my complaints. I would have given them 5 stars but I haven't tried everything out.

I followed that suggestion. However, when I returned from Europe and called to activate my account at the new location I was told I have to commit to a new contract! I now face total confusion... My new account features a different Phone number, I can't get channels that I used to get, my TV picture is tiling... all I get is conflicting advice and complicated unplug and re-plug instructions... AND my phone does not work!! My family is trying to call me from Germany and they are getting a message that "this number is out of service". This phone number is my life-line to my family in Europe! This is a nightmare!! I spent hours on the phone! I am a 70 year old senior, and I am desperate and confused. Verizon "phone service" is giving me assurances, that all is OK but other than the $198.00 bill, I get NO help at all!!!

Second bill comes in. They are trying to charge me $88.62/month and added in installation fees for 3 months - when I "paid for it in the first bill"- also the bill reads as I am in a 2-year contract which I was verbally told I would NOT be in! This Fios box was noted that it was already in my apartment. What was the installation? The little wifi router that came in a box?! A monkey can plug a cord in.

Lies, lies, lies. I was on hold for 25 minutes waiting to resolve this issue and being transferred to different reps. I will update with the outcome and a link to a better service provider as I am going to do some digging. Do your research on customer service, quotes, and bait and switches with Verizon. I am learning the hard way.

My question to Verizon is this: Is this the best you guys can do? Do you really need to be deceitful and misleading to your customers in order to maintain your business relationship with them? If your intent was to increase the number of wireless accounts, why not just be honest from the get-go and tell your customer that this really isn't a "free" offer, but that you want an additional 2 year account commitment from them? I kept my part of the bargain by signing up for an increased internet speed, but Verizon apparently found it more expedient to mislead me by their use of the word "free." I have no intention of availing myself of this Pad and plan to share this experience with as many fellow senior citizens as possible. Maybe I can steer someone else away from the same trap I fell into. Shame on you, Verizon.

Frustrated because I know I was oversold a router and the wrong receivers, I wanted to set up a third room with a TV. So I called back up and was working with a rep to correct the problems. We were about 75% of the way through the process and we disconnected. No phone call back. I started a web chat with a representative. Same thing. We got 75% through the problem! And he just left. No explanation, just disappeared. No call back. I called back and asked to talk with a manager. I talked to John, said he sees the problem. Said he would get back to me once he could figure it out and get me the right equipment. Got a call from John a few days later and he left me a message and said he would be shipping me the right.

A couple more days went by and Verizon called again. This time I picked up. They asked why I had not picked up my equipment. I asked what equipment and where was I suppose to pick it up. They replied and I quote "I am not sure as we do not have any stores in Texas." Seriously? I told the Rep that I would call John back and inquire to the status of the order. I did that. It's been a few days since I left that message and have not heard back from John.

My daughter is asking why or when will she be able to have a TV in her room and I simply don't have an answer. As you can see, this is so far beyond ridiculous. Called and talked to a Customer service rep to discuss bill. He spent 30 min with me to get it corrected and confirmed he shipped me my equipment. Since I sent this email, I have encounter yet another problem. My wife's email is not working. After approximately 30 minutes of troubleshooting this problem I was advised via an attempted chat session that 'due to maintenance your tolls are Down.' Chat ID number is **. I will now attempt to place a phone call and know that I will to allow 60 minutes to resolve this issue. This is simply beyond unacceptable. It's been 2 months no equipment.

Today as I'm writing this email I'm currently on a hold cause i asked a girl to let me talk to a supervisor and told her “Please give me your name for my records”. Every time I call Verizon i should be getting a call back to see what kind of an experience i had or about my comments and reviews since I've been calling all this time or may be an email to see what kind of an experience i had but i never do and problem is still there. I'd like to tell someone that please look into my account if possible and try to get back to me if possible. Thank you. And my reviews are that Verizon should improve their customer service and provide better support and phone or internet services. They already have lots of clients and customers. They just need to work on keeping them happy and provide with what they're charging them for.

My cart order did not disclose this. In fact on the other hand it capitalized "free/waived installation fee" and there was no instrument involve for me to pay except for a router. In addition, the rep further said, it is only the next tenant that can receive the $44.99 as a black box is already installed. I feel this is a scam and I'm not happy for this shotgun tactic. I'm currently on my 1st week for this verizon service and is very much frustrated with their sales rationale. I'm still looking forward for the advertised $44.99 deal as a resolution.

When I called the next day, I was informed about the charge for the defective boxes, additional charge for DVR $8/month for service and $2 for taxes. Plus $19.99 shipping and handling for the DVR. I did ask 3 times. This is definitely deceptive practices. I asked for a manager....there is no manager. They had no explanation for the problem, do not care and absolutely no interest in anything but getting me off the phone. I could not be more unhappy.

I could not get online to pay the bill because I did not have an account number. Why? Because I didn't get a bill in the mail and they don't send the account number in the email. So, I called to get the account number since I needed it to pay the bill. The rep who gave me the number told me that it would be no problem to pay online. I hung up and tried to get to bill pay online again. Surprise, I was locked out. To get on I would have to answer questions regarding my bill. Remember the bill I didn't have. So, I called customer service again.

After talking with a rep again she wanted me to tell her the answer to my security question. I asked what the question was. I guess I was suppose to know the question and the answer both. I was told I needed to be transferred to a tech again because I didn't know the answer to the security question. Without knowing the question how was I suppose to know the answer? But, the rep could not tell me the question. REALLY? Does that make sense? After spending from 6:00 PM to 10:00 PM on the phone I decided not wait on the phone any longer. I told her "Forget it I will wait till disconnect the service". I HATE Verizon and would not recommend them to anyone. Get service from anyone but Verizon if you care at all about your spare time.

Truly they did nothing to my complain and when I call customer service the same happen which I conclude that this is not the first case and they are used to face these problems and they are not ready to compensate you or do anything for you. I don't want anything from them except everybody should know that they are not trustworthy company and don't say the truth. They should say to their customer when they are selling their service, "I have an offer for you" not a gift. There is a big difference between 2 sentences. When you give somebody a gift you don't force him to pay you back the price of the gift. Am sorry to deal with such a bad company as Verizon Fios. How come a big company like them don't care about her image between other company.. planning to cancel our service with Verizon.

I call Verizon customer service and asked for the address. They transfer me to one representative to another then after repeating myself three times to different representative and just inform them that all I needed was the address to send the equipment the last person just hang off the phone :( I was sad then upset then I call again and the last person I talk to couldn't do anything, did not know where I was suppose to send the equipment. I left the store the only day I had off in the afternoon and poor customer service was ruining my afternoon. After almost three hours I was able to take care of it - find the UPS store and return the equipment. Now I know it's not just any UPS, it has to be at an specific location. I call the Verizon customer service to ask to speak to a supervisor about the issue and I hope that they provide customer with the proper information. Cancellation # will be provide in the order box cancellation day October 1, 2014.

The second representative opened another investigation containing both payments but said that since Verizon can see the payments were made I would be able to get my money deposited back into my bank account. I informed them I had proof of payment from my bank, I was then informed it was not necessary since they could see the payments. When I didn't hear anything or see my money I called again and was told I wouldn't hear back from them for 7-10 business days, and that there was no one I could talk to in order to get my money back sooner.

There was no hesitation on Verizon's side to take the money, even though Verizon allowed me to log into an account that should have been disabled/deleted when I closed my account in 2012 (that is a BAD information security issue because someone could have stolen my information), make 2 different payments (one for Oct 1 and one for Oct 15) but it also took the money and applied it to an account that was no longer active. I just want my money back in my bank account. $245 is no small amount of money, and creates a hardship on me that I should not have to deal with.

I was given a fax number to send in proof of payment that they already have, to get my money back but It doesn't work. Nobody I've spoken to can give me the proper number. When I informed another representative about it I was given another number that did not work and was sent to secure chat where I was told it would take another 7-10 business days to get my refund. As of now still waiting to hear if my "case" was resolved and when/if I'll get my money back. When I called to check my status I was informed that their financial services department is closed on weekends. I keep explaining that it was an old account and giving all the information that I can, all I have left is the last 4 of the old account because now surprise surprise I can no longer get this information. When this contract is over I don't believe I will use them anymore.

Since Michael's install of equipment, Problems have been non-stop. Phone stopped ringing, Television DVR recording issues, freezing, and restart of recordings. Internet even @ 75/75 is slow as all get out. We pay a high amount for this {275.00} and no answers other than maybe the original install is faulty. Know this, anytime you call with any issue, you'll end up paying to FIX their mistakes. I had to get a new router {one we had was over 4 years old}. They charged us 99.00 for 3 months, but we had to have a 2 year contract included. These are not Fair practices, nor should they be legal.

We have 3 boxes, and when we had to get new ones they told us to throw away, I felt uncomfortable with doing that {good thing too}, I kept them all, with remotes. A notice came {about 6 weeks later} asking us for over 1,500 dollars for those same boxes. I called and told them we have them, how do we get them back to you. Response was a shocked "You Do“. These are legal Crooks ~ Do yourselves a favor stay clear of this Company, no matter what they offer in way of perks ~ You'll end up Paying ~ Beware.

Asked for a supervisor, on hold for another 20 minutes, get the supervisor and he cant help and that shipment of the old box to home would take 14 days. REALLY, when I ordered the Quantum it was on my doorstep in 2 days, but the supervisor tell me, "NO, 14 days." Decide I will pick up what I need at the Verizon Store, but need to get an order number first..... On Hold Another 20 Minutes to get an Order number..... Unbelievable..... So they recommend that you call the store and assure that they have what you need in stock before going there. So I call, and get a message machine. Leave my number and name and NEVER GET A CALL BACK!!!!!!! When my contract is up, I'm going back to Optimum......

After my current change of living circumstances having a roommate and being on orders flying in and out of the country, I decided to cancel my service and have my roommate request a new service under her name for two reasons: 1) I wasn't there to take advantage of the service 90 percent of the time, 2) Simply, she wanted the service and I was going to cancel it. Well DAMN, what a crap storm that evolved from that.

They disconnected my service but are continuing to charge me for it for two weeks, while charging my roommate for her service that isn't connected. THAT'S RIGHT - both paying for devices and services at the same address. They didn't send the new equipment as promised and within the agreement of the contract, and wait for it...... YES!! They cut off the service. So we are paying for two services and devices at the same address and have NO DAMN SERVICE.

The funny thing is that no one can fix it (on the phone service representatives). So now after after three days on the phone for a total of 7 hrs, they can't get a service tech out to my house in an reasonable amount of time to fix (re-connect) the problem (THREE DAYS, GETTING PAID FOR TWO SERVICES AND CAN'T GET EITHER ONE OF THEM CONNECTED) JESUS.... Meanwhile my roommate is currently working on her masters, papers are due on Fridays (there are other circumstances involved so I don't need to hear suggestions), time and attention drawn away to deal with ignorance.. Oh and it is up to us to contact billing and straighten this out, FREAKING REALLY?!?!?! How about they call billing and explain the situation and how they dorked it all up. NO, come on... that would require customer service.

I did receive an e-mail from him, but it did not contain the attached information the e-mail stated it would contain. I followed up twice via e-mail with the representative and did not receive a response from him either time (I do have his name). Disappointing. I made a call on Monday, 10/13, and spoke to a representative (whose name I will withhold). The discussion went very well. In fact, the representative exceeded my expectations. I was very clear to the rep about the various costs and discounts that were included in my current bill.

For the past two years, I have been paying a bundled price of $94.99 for the Triple Play Package. Recently, in an effort to keep me as a customer, I started receiving a $30 Valued Customer discount on my bill. The rep did an admirable job in exploring all the different pricing options. I think there are so many promotional and discount packages available that they end up confusing even the Verizon representatives. After a long discussion and being on hold for a considerable time, the rep came back and stated that with an "over-ride code" from a supervisor she could offer me the following: a two-year contract with the Triple Play Bundle Package at $79.99, including 50/50 internet speed and free HBO for 12 months. She asked if that would be acceptable and I said yes. There was absolutely no confusion as to what she was offering and what I was agreeing to. I was very pleased with the outcome of our conversation.

Due to a pressing appointment I had to get to, I was unable to open the confirmation e-mail immediately. You can imagine my surprise and anger when I opened up the confirmation e-mail last night and saw the monthly Triple Play Bundle Package at the rate of $109.99! I made a phone call this morning and spoke to a rep, who informed me the amount on my confirmation e-mail was correct and she did not know how the rep I spoke to on Monday arrived at the $79.99 package rate. I asked if she could contact the rep I spoke to on Monday and she effectively stated it didn't matter what the rep told me on Monday. The bundled price on the confirmation e-mail was the renewal price for my new contract.

After going back and forth for a bit, I asked to speak to a supervisor. The supervisor (name withheld) was very nice and apologetic for my situation. I once again explained how I went over my current bill with the rep I spoke to on Monday and how she offered the rate of $79.99 for my new two-year contract extension. I explained I really did not want to leave Verizon, but that I just wanted her to honor the contract price that was quoted to me two days earlier. She continued to apologize, but stated she could not offer the $79.99 contract price. I asked how the rep I spoke to on Monday could have come up with that bundled price. She assumed the rep factored in the $30 Valued Customer promotion that went away with the contract renewal (thus the reference earlier to discounts and promotions confusing even the Verizon reps). The best the supervisor said she could offer was a $20 promotional discount for 12 months, with a possibility of extending for another 12 months.

I let her know based on my experience over the past couple of days, I could not count on the discount extension and again asked for her to honor the $79.99 monthly rate offered on Monday. I also asked if she would commit to a 24 month $20 promotional discount. She stated she could not commit to either request. I expressed my frustration over the experience and begrudgingly accepted the $89.99 monthly package rate. I let her know I felt that I had been baited and switched and that I would be posting my experience on social media websites. I can't tell you how disappointed I am at the experience and how my respect for Verizon has fallen significantly.

When calling back, I got Bailey who apologized repeatedly, explaining she was getting complaints all day regarding false billing and consumers paying for packages they do not have. She agreed to set my account up with the appropriate package, which is conducive to my billing, but offered no credit! Advised I had to call billing.

Called billing, got Ms. ** who explained they are a company selling a product and they are trained to lie to consumers to get them to get spend money with their company. She had the nerve to ask me how did I expect them to stay in business? She asked the wrong one, I told her this is why other countries are taking over, because American companies have PISS POOR CUSTOMER SERVICE AND COMPANIES LIKE VERIZON!!!

After telling her about herself and her company I advised I was requesting a federal investigation into their company. Then she wanted to try to fix the company's mistakes. NOPE, TOO LATE MOVING FORWARD WITH MY COMPLAINT AND INCLUDING EVERY COMPLAINT ON THE CONSUMER AFFAIRS SITE!!! VERIZON IS THE ABSOLUTE WORSE COMPANY IN THE WORLD!!!

I went to pick up my tablet and was told that I had to get a 2 year contract that cost $35 dollars a month with a $35 activation fee. I needed the tablet so I took it with the understanding that I had 14 days to decide if I wanted the device. I felt like something wasn't right because even though they allowed me to walk out the door with the tablet without paying the activation fee (which was billed). I also noticed that the speed was not good at all and because I work from home, it would be faster to use my Wii Fi. If I ever needed to use the tablet outside of the house, there is always a Starbucks or Barnes & Nobles which I frequently visit.

I felt like something was wrong and decided to calculate how much the 24 month contract would come up to. It was over $850 and I realized that I could buy three tablets for that amount. Verizon Wireless in my mind was nothing more than a rent a center who charged 3X the amount of their products which only benefits the company and not the consumer. The next day I promptly took the device back and was told that I would have to pay $70 to restock the device. I didn't have the money and the sales rep became rude including to threaten me that they would continue to charge me for the services even though I tried to give it back. I walked out in anger realizing that I had been scammed and I no longer have any trust for Verizon as a company.

I called the 1800 number for Verizon and was told that there was nothing I could do and I had to go back and pick up the device from the store. I called the manager and told him that I would bring the restock fee of $70 instead of dealing with the idea of cancelling the service and being charged $380 for a tablet that only cost $250 in stores. Consumers, please beware. Nothing in this world is free. There is always some hidden agenda and it is money. That is the bottom line.

So I called Verizon, placed my order for DSL, the workers came put in a Box at the corner of my property, left and that was the last I heard of anything. Next time I saw the workers out here I ask them, why are we not getting high speed internet out here? So he explained to me, there was a gentleman on the west side of White Water that has a dedicated T1 line to his personal house and since he is using all of the bandwidth they could not provide us any High speed internet until he gives up that line.

There are over 400 homes out here in the area that are limited to Dish Net and their Monopoly on the Satellite internet service. We are not a rich community nor can we afford the $120 a month they charge for 30 Gb limited Satellite internet service. Most of us out here can't afford this but at the same time we can't afford to be without our internet. You can sit back and get on the net, watch your videos, download your file and programs, here we would like to at least search for something on the internet without it taking all day to accomplish!

Wouldn't it be in your best interest to bring more bandwidth out and give everyone here an affordable, fast and reliable internet out here or does what the President of the United State said, when he promised everyone in the US would have affordable internet before he was out of office? I don't care about your budgets, your profit margins and so on, you make enough money on all of your other overpriced services. Help us, get up of your fat wallets and do something right for once. Get us some fricking internet out here NOW!

On this call, I received different information from everyone - from sales to tech and back to sales. First it was a huge discussion about how much 2 boxes would call me and the benefits of upgrading to Quantum. This resulted in 3-4 different conflicting quotes, ultimately denoting that no, upgrading was NOT more economical (waste of my time). The second person (technician) was the least involved and had nothing of value to offer a seemingly very simple situation, thus directing me back to sales. The final associate was snippy and tried to blame me for Verizon's inability to understand what services were needed and resolve my request efficiently. They also spoke of an array of charges ranging from $60-$100 that I would need to pay to have this adjustment made. Mind you, I have had their Fios (over 10 years wireless) service for over a year and just recently moved. Upon moving, I discussed the fact that I would be going from 2 TVs to 1 temporarily; I was assured this was fine and that when I was ready to set up the 2nd unit I only needed to call. No mention of additional charges or fees was cited.

When the tech came to set up the first unit I asked whether I should set up the second or wait and was told to wait. As an extra fun fact, as my "reward" for being a loyal customer and retaining my contract when moving, Verizon charged me a $60 "activation fee" (never mentioned) for moving. So basically, you are penalized for moving BUT if you cancel your contract you will also face monetary penalty. I asked to speak to a supervisor and was put on hold. Then I was told all supervisors are busy, and one will call me back in 1-4 hours. It's 2 days later and no call.

IN the end, I have to drive to a Fios store to pick up w/ box (or pay shipping fees), Google and learn how to split an HD coaxial line and try to understand all of the components needed (splitters come in different ratings and not all can handle the Fios equipment) and buy them all myself. I find it appalling that a company who grosses countless money each year, to whom I pay close to $200/mo just for TV and wifi, cannot provide the slightest bit of professional, efficient service any customer deserves. I can't wait until my contact is done and I strongly recommend you shop for other services unless you are lucky enough to live with a technician yourself.

At the same time I also terminated my Verizon FIOS account with a penalty amount of about $150.00. On 9/25/14 DirecTV installed the satellite receiver and their box into my property without my permission. My mother was there but she did not understand what they were talking about. No one called me and I did not authorize this. I called at around 6pm to Verizon and asked them why DirecTV successfully installed their equipment when I did not authorize this and they denied that they process this request and asked me to call DirecTV instead. I also told them that I received emails from Verizon about a recent order and they denied that an order was ever made.

So I went ahead and called DirecTV where I got transferred several times and spoke with about 7 representatives where one person named Robert successfully cancelled the service but cannot reimburse the $21.55 installation fee because they said that this was a problem created by Verizon and not them. I need to get a reimbursement of $21.55 and no one wants to be accountable. I need your help to sort this out. I believe that based on my email, that Verizon was not able to cancel this order even when they denied it on their end. Thus, they have to take accountability of this problem. I did not authorize this and should get my money back.

I started playing with the connections at the box and into the wall and noticed the pixelation was prominent. I connected a new coaxial cable and now I have no problems at all. All of the channels are back and the SNR went from fair to good! Funny how Fios was quick to say I have a splitter problem on every call--must be part of the script. I had originally thought the ONT was to blame but I was wrong about that. Also funny how FIOS was quick to tell me I could be paying for the bill for the technician to come out and look things over.

Although I have had FIOS for about 8 years now, I am considering switching back to Comcast. FIOS seems disinterested in keeping loyal customers and making them happy--although I will say the CSR on the second call was extremely professional, unlike what I experienced during the first and third calls.

I called to have new boxes sent out. They dropped them off yesterday. I tried to activate them with the FiOS technician on the phone. At about the third or fourth try including making sure all the cables were secure (of course it had successfully downloaded the firmware… so they must have been secure unless Verizon thinks that their software comes magically out of thin air) activation failed. I then pulled the box (would love to have it run over by a train) and plugged the Quantum back in which is working but of course will need to be rebooted several times a week. Verizon and FiOS and Quantum SUCK… If you are on Comcast stay!!!!

August 2nd, I had my installer come and complete the installation; when I asked him for the LG, he said that I would get a certificate in the mail within 30 days. So I waited 30 days, then I called Verizon and advised them that I never received it. Their response was simple, "it's in the mail, give it 10 days to arrive." I call again on September 15th. After looking into it, the customer service representative said that it was emailed August 8th to my gmail address that they have on file. Would you know that it goes to spam. My gmail account only keeps spam mail for 30 days before it gets deleted permanently, so I couldn't find it. It's ok though because they were going to email it again and I was to allow 48 to 72 hours. They also provided me with the name of a company called Parago which handles their promotions. It was they who were going to email this voucher.

So I get the email and take it to the Verizon Wireless store to redeem my new LG 8 Tablet. The salesman at the store tells me that I need to take it to a Verizon Wireless corporate Location for redemption. So I drive further and take it to the proper location. The sales person tells me that I need to sign a 2 year deal. $30.00/month. Are they serious, I'm thinking. I just signed a 2 year arrangement with Verizon FIOS and promised an LG 8 Tablet. The Sales person was not even empathetic to my situation. He said that he has already had to explain the same thing to many other customers that had the same misunderstanding. I feel that like many who signed this deal, was mislead deliberately, and with fraudulent intent. Verizon FIOS has covered itself well as I really have no recourse except to post comment on this website and many like it. Buyer Beware.

In late August, I realized that I still had not received my coupon for the tablet and I contacted customer service. I was told that I could not pick the tablet up at the store, that I needed to have the coupon in order to obtain the free tablet. On September 3, 2014, I placed a call to the 800 customer service number regarding the coupon. I was told that the coupon was mailed out in August and an email was sent to me on August 1st. I informed the person that I did not receive a coupon in the mail and that there was no email on August 1st regarding a coupon. I also stated that I received countless emails from Verizon after August 1st regarding my account (billing, etc.), but nothing regarding the coupon or the tablet. I even asked the person to repeat back to me my email address to ensure that they had the correct information. I was then told that they would re-send the email, which would include the coupon for the tablet. I was told that I should receive it within 72 hours.

The customer service rep also gave me the 800 # for Paragon, the company Verizon contracts to provide the tablet. When I never received the coupon or the tablet, I contacted Paragon on Tuesday, September 9, 2014 and stated that I had not received a coupon in the mail or via email. The customer service person took down my information again and stated that another coupon would be mailed out to me and an email would be sent to me as well. On Monday, September 15, 2014, I placed a call to Paragon and asked to speak to a supervisor regarding this issue. I was transferred to someone named Frank, who stated he was a supervisor. At no point during our conversation did I hear anything remotely related to an apology. I heard him whispering to someone else and I heard laughter. He then stated in a defensive manner that Verizon has been inundated with phone calls and requests since the "promotion" began and that I should receive something by Friday, September 19th.

I feel that this is unacceptable customer service. First of all, I registered with Verizon in July. It is now September. It is obvious that I have a Verizon FIOS account, and just like Verizon is willing to accept payment for bills, they should also be able to verify my information (I can provide ID, as well as my account # for verification) and provide me with a tablet or an acceptable substitute. I certainly should not be getting the runaround or being laughed at. I signed a 2-year wireless contract thinking I would have this tablet.

I called again and spoke to someone who had a very heavy Indian accent who agreed that the bill says that everything was due by 9/18, but he did NOTHING for me and proceeded to talk over me the entire conversation. I called again and asked for the name of the CEO so that I could make a complaint, the representative allegedly did not have that information and informed me that the best way to get in touch with people there was to go online. I explained that they cut me off and I could not do so. Once again, no help. I went online to the better business bureau and FINALLY I got callbacks from the company. I did not call them back as I have nothing else to say. They are liars and rude. It's not a matter of the bill - I realize that I was overdue but what bothers me is it was cut off with no warning whatsoever and everything was not due until 9/18. I would stay away from them and my contract is up January 2015, I will go to another company.

The "free" television service has been anything but "free". Verizon has been billing me $44.99 per month for the service (very limited and every time I dispute the charges or complain more and more channels become de-authorized), $69.99 for a box fee (broken into 3 monthly payments), $48.99 for "Entertainment Pack" (4 months and never authorized by me), and $6.08 per month for applicable taxes, late charges, penalties, etc. for the service for which I have been continuously billed for and absolutely not "free" as it was represented to me. Thus far I have been billed $572.37 by Verizon for something that was supposed to be "free", which does not include all of the many hours I have had to spend on the telephone with many representatives who have added to the stress I have been caused by the entire situation.

The rep told me it was $114 per month, $11.99 for equipment charge and $25 in taxes. Then he said we also have the full tv package that was added on as a promotion. I asked the sales rep (I have his name) "who authorized this package?" After placing me on hold for a very long time, he came back and said he could not find any authorization and that he would credit me for the last 3 months, but only for the difference of the package of $25.79 for total of $77.39. He said that was all he could do and that financial services could do more so I held on the line as he forwarded my call back to that dept.

I spoke to another gentleman (I have his name) and he asked what he could do to keep me a satisfied customer. I said that first of all I would have never agreed to a package of $188 per month. We are not tv watchers, we are on a budget, I am working on my credential, my husband works out of state often and my husband purchased ONLY the basic cable to watch the news. I do not believe in paying for something that I did not order and I wanted credit back to Jan 2014 for something that I did not order. We are never there to watch any of the unnecessary stuff and when we want to watch a movie we use Netflix, Redbox and on rare occasions we rent from Verizon. I told him I wanted to cancel the program immediately as I just found out yesterday Sept. 4 that we even had the programs.

This person said that there was nothing he could and he could not cancel the product until we paid. Also, that customer service makes those decisions. I told him I was transferred from customer service and they told me it was Financial Services that made those decisions. I said, "so basically he lied to me?" the rep responded "yes he did." He transferred me back to customer service. A woman picked up the phone. I started to talk to her and she acted as though she could not hear me at all, stating that we have connections problems and I'll have to call back and hung up. Funny.... I could hear her clearly and none of the other 4 people I had already talked to had any problem hearing me. (Call time 4:09 - 81 minutes and 52 seconds).

So, I called back to Financial Services, told her that I was just hung up on and some woman chose not to take my call with the excuse that she could not hear me. (Lie #2?) I repeated my story again. This nice lady explained the that I need to go through customer service and apologized for my inconvenience and suggested that I talk to a supervisor and that she would get one on the phone. She also apologized that she had to transfer me there again. This time a nice honest woman answered, I shared my story again and she simply stated that she would try to help, but not even the supervisor would apply any credit to my account. Then suddenly a supervisor became available and she put me on hold (music in the background). Throughout my hold (on 4 occasions) someone came on the line (music would stop) and I would say "hello", then placed on hold again (music started). I finally hung up to call Financial Services again. (48 minutes and 20 seconds).

I held my cool throughout every conversation. I was kind, considerate and did not use any expletives. I called back Financial Services and went through my repeated conversation. This lady was nice and said if you pay the bill you can cancel. I asked her how much and she told me it could be done online for free. She lifted the suspension for 24 hours, apologized for what I had to go through and I told her that she was not the person to apologize to me, I expect an apology from customer service and I want them to return my call in 24 hours. She said she will forward the message. (24 minutes and 38 seconds). I told her that I would be canceling all services as soon as I return home (I am back East and have been for several months) and that includes my cell phone in the next month.

Meanwhile, here I am trying to pay my bill and now the system will not allow me to complete this process because it states that we have tried to enter too may times. I need to wait until the office opens. Bottom line is that no consumer should have to pay for something that they did not order. This company sent a promotion then started charging us with the hopes that we would not notice, (they were right) why would we notice when we don't watch tv like I had explained. I would not have taken the time to sit on the phone for nearly 4 hours if this were not true. I am willing to take them to small claims court and be a part of a class action suit, as I am sure that I am not the only consumer who have had this issue. This is wrong and a clear example of big business taking advantage of innocent consumers.

(So from $173.84 to $85.00 with 75/75 and a new Router from Verizon).

For two months the bill was correct. The third month the bill jumped to $200. I called and spoke to billing and retention only to find out that the small print had a discount falling off now and another one in a month, bringing my total bill to $225, higher than what I was paying before I re-signed. She wouldn't void the contract so now I am stuck paying much more than promised for the next two years. Beware customers. Verizon will lie to you to get you to sign and there is nothing you can do. They are fraudsters and liars.

On August 8th I received my first bill, around 201 dollars and then talked to the Verizon sales person (SP). On August 8 or 9th SP called the 1800 number and we both talked to a Verizon representative, who did not authorize waiving the Brazilian channel charge (19.99 dollars) and other charges as equipment renting fees. The SP told me to pay the 201 dollar fee and wait for reimbursement on the next bill. On August 21, I received my second bill and I was informed it would be 129 dollars + tax. I was very disappointed again, since I expected something lower than 110 + tax, since I had some reimbursements.

In summary, I would like to be charged 110 + tax since the very beginning, since I was waived of installation and activation fees. My second bill is still over the established value. The main reason of my complaint is not of financial order. I would give the money back for charity. I do want is respect for consumers and no tricky fees. Equipment rentals and all taxes should be clearly informed by sales persons. In summary, respect for consumers.

Once my day of the appointment came, my fiance sat and waited, and waited. The tech was an hour late. THEY made the appointment time. THEY made the window. NO communication was given from the tech to my fiance or myself explaining or informing us he would be late. My fiance asked WHY he was late and he was just told "I got held up at the last job".

I have been a customer with Verizon cellular for well over 10 years. I have been with FIOS for almost 4. I am EXTREMELY disappointed in the way they handle their complaints and how they treat their PAYING customers. I will NEVER EVER recommend them to ANYONE and I am in the process of obtaining a NEW company. I am livid over the fact that NO ONE in customer service at FIOS even seems to CARE. When asked to speak to a supervisor's BOSS, I was told he HAD NO WAY of connecting the call because he DID NOT KNOW HOW. THIS IS UNACCEPTABLE. GET YOUR ** TOGETHER, FIOS.

I explain the reason to the Verizon Phone Rep, Ms/Mrs. ** who proceeds to convince me that she can save me money and provide a similar service by switching and bundling my service to Verizon Fios only. We discussed my current Direct TV service and my family’s TV viewing habits, she assures me that she can offer a better plan. I explain that I have two kids, 3 and a 8yrs old, so they watch the Disney Channel, Disney Jr, Nick, Nick Jr, The Cartoon Network, and The Hub. Also my senior parents live with me, 83 and 84yrs old, they watch the local channels, news, including MSNBC, ESPN, and sports channels.

She offers me a package for approximately $165/month but I tell her that I want to discuss it with my family to be certain. Especially with my father, who lost his eyesight this past year but he uses the service the most, listening throughout the day. He’s been the primary subscriber for TV service since he’s been with us the past seven years. After 45 minutes of discussion Ms ** agrees to contact me the following day.

I discuss it with my wife and father who’s skeptical of package. Ms ** calls the next day and talks to my father and they agree upon the deal and price for approx $155/mo including taxes but she’ll call back when I’m home to confirm it and plan a installation date. A day later we confirm the agreement and decide on a installation date of June 12th 2014 to make sure the 2 year agreement with Direct TV has expired and there aren’t any penalties.

The installation proceeds as plan on June 12th by a very pleasant and professional tech named Joseph **. After a few days of getting to know the service my father complains that there’s no ESPN or sports channels that he normally listens too. He had recently listened to the entire NBA Play Offs with Direct TVs ESPN, TBA, USA, and ABC. My kids were missing several of the channels including Disney Jr and The Hub. We couldn't even watch/listen to the World Cup broadcast on ESPN, except in limited games on Spanish on Univision.

Realizing that these channels were missing I called Verizon around June 19th to express my concern and displeasure with the service. I explained the entire conversation and plan by Ms ** with the phone rep, she pulled my file and explained that my package called Select didn’t include any of those channels, so I reiterated that that’s not what I had asks for. She proceeded to inform me that to include those channels I would have to upgrade to the next package called Preferred and that would be an additional $10/mo. I reiterated that that’s not what I initially requested or agreed to but she insisted and stated that a $10 Sports package was included in my service, which I wasn’t aware of but it still didn’t include any ESPN channels! After about 30 minutes I refused to be bullied into an upgrade at that moment so I hung up to discuss it with my father and to decide a plan. My father was upset and conferred that’s not the plan that we agreed upon. So I knew that I had 30 days to cancel their service or either find another provider or get the service corrected without a penalty or commitment.

Over the next several weeks I researched and contact providers and services online, email, and via phone with Comcast, Cox, Direct TV, and Verizon Fios. In general this experience is too time consuming and not easy or simple nor pleasant. Between work (self employed), kids activities, parents care & needs, and home provisions I don’t want to spend 30-90 minutes with each individual explaining or discussing a TV service but that’s what occurs.

I put together a letter stating my family’s viewing habits and channels to hopefully short cut the process but it doesn’t work. No providers directly responded to my emails except for me to contact them directly. Everyone attempts to sell services that I don’t desire even after reading or discussing my letter which why the process takes so long!

Comcast 7/1/14 online don't provide service in my area. Cox 7/7/14/online with Jason, 90 minutes total, 30 minutes to get prices but not specific to my needs, another 60 minutes to get my needs price, wifi modem, 4 TV boxes, internet, phone, for approximately $105.48 a month, with no contract but I have to sign up now and confirm, then contact his office to re-confirm package & price; I give him my contact info several times during conversation so I can go back to work and he can email me with the final cost, and I’ll contact my father to confirm yet he insists for me to stay online, after 90 minutes I leave and ask him to contact me but he doesn’t.

Cox 7/10/14 on phone with Aaron ** 60 minutes total, discuss service, family habits, $165/month includes a bundle - phone, internet, taxes ($20), 4 boxes, recorder box, hbo, 3 months free premium channels; agree to contact him to confirm after discussion with father.

Verizon 7/12/14 on phone with a rep, then a manager after I express my dissatisfaction with the service and other provider offers about 70 minutes total; He doesn’t attempt to rectify original offer but tries to match Cox’s offer but with less options; after 60 minutes I’m tired and frustrated and ask to cancel the service without the penalty since it’s before the 30 day period. He attempts to convince me not to cancel but to dismay I stand my position and He determines that the service will be disconnected on July 15th.

Direct TV 7/12/14 on phone with Erin, 35 minutes, explain entire sequence from the beginning, how I was convinced to switch by their billing agent Verizon but how frustrating the service has been but about the offer from Cox. She listens and attempts to match the Cox offer but can’t since they don’t currently offer internet or phone and have to use other providers but they may in the near future with their merger with AT&T; she thanks me for our loyal 2 year service and hopes that we’ll reconsider Direct TV in the future and realizes that’s it just a business decision and not personal. She the most professional and genuinely kind tempered service rep that I’ve spoken with and I complement her, she actually listened to my frustration, desires, without trying to over sell or promise me some over-technical unnecessary service.

Cox 7/12-14/14 via phone and email I attempt to reach ** but no response or reply. Verizon 7/13/14 on phone with technician because 3 of the 4 remotes don’t seem to be working correctly, one come on after turning off, multiple times, the other 2 switch to different channels than the ones pressed; we proceed to test them to be sure and tells me there is a back order to replace. I only receive one replacement which the TV still has to be press multiple times to turn off!

Cox 7/14/14 on phone call service number and reach rep Ashanti ** and explain deal with Aaron ** but unavailable. She proceeds to help me for 45 minutes but essentially can’t give me the same deal but offers me her deal which isn’t as good and has additional conditions which were never discussed with Aaron. I refuse this offer which required a 2 year agreement in addition to a ridiculous 40% increase after the first year.

Verizon Fios 7/14/14 on phone service reps Frank, then Tonya, then manager Mrs. ** for 60 minutes; I have to explain the circumstance from the beginning with each person, they essentially can’t help me because there’s an issue that’s beyond their ability (I call this a Red Flag or Marker) attached to my account. Mrs. ** is the manager with the department that can rectify my account; I explain the circumstance from the beginning and I’ve found the service online that suits my families needs (no contract with a 2 year guarantee bundle for $128/month total (3 months free premium channels); she explains that I can’t receive that service due to the circumstances of the account (Red Flag) so I’d have to wait 3 months to be eligible for any specials because I’d put in a cancellation order but she can offer me another service (essentially similar to the June 19th offer) $137/month with 3 months free premium channels, which would start on June 12th and a 2 year contract. At this point tired of the whole process and ordeal so is my father, so I proceed but I’m upset because I think this seems retaliatory and the service has not been correct or very customer friendly from the beginning. No one even offered to apologize or rectify the original mistake.

The most recent issue is a $675 bill which my father or I can understand. On August 1st I call Verizon to attempt to resolve, I dread the process because I know that it will take 30-60 minutes at least to rectify. Again I have to explain the entire circumstance to the first rep then a manager, John ** who promises me he’s willing to help and to provide a resolution. He nor the prior rep could explain to me why the bill was $675. I explained that even if we had remained with the original service with their Phone and Internet combined with Direct TV it would be $466-284 for 2 months but it should be less because of the switch $292 ($155 + $137). Even if there was a few days carry over from June 7th (end of their billing cycle) through June 12th it shouldn’t be that much.

John couldn’t explain it but wanted me to call Direct TV to make sure that there wasn’t any additional fees but I assured him that I had spoken to them and they had sent me a letter stating that my balance was $0 and nothing was owed. Yet he insisted that for him to help me I would need to confirm that and get a cancellation #, which I said that they didn’t provide one except for my account #. He restated his position and said he would give me a few days to do this and would call be back on the 5th to finally get this resolved. Again another 70 minutes on the phone!

By the way John ** never called me back after promising me that he would resolve the bill. Now I still have to call Verizon and hopefully resolve this as well. My father suggests that I speak to someone in the finance department because they might understand.

Recently the box or remote in my parents’ room was out for two days stating that the cable was disconnected, which it wasn’t. So I attempted to reset it numerous times (by unplugging the power cord and/or the cable) at least 5 during that time but I couldn’t get it to reboot. After two days it came back on its own!

I don’t think that any consumer should have to tolerate this kind of service especially at these rates! My wife and I own a small business and we’ve never treated clients or potential clients with such poor service but will overcompensate them for any minor mistake! I will send or email this letter to any and all consumer business services, including local and state representatives. Someone needs to step in to help and protect consumers like me. I know that I’m not alone, recently the Post had an article that stated that over half of TV cable subscribers would prefer to get rid of their service if they had other options.

I decided to go to some local Verizon Cell phone co.'s and all I got was call 1 800 verizon, and I told them I needed a corporate phone number to advise them nothing was happening, and curtly they replied there are no DSL stores and they couldn't help me. I finally got one store to tell me they couldn't help but found a number of a local manager who did help me and was surprised at the problem I was having. She even had problems with communicating with her underlings but finally got the DSL box. She said since I was out of service for that length of time, she would take a months bill off. Well it came time for my automatic billing and it was still on for the month.

I called 1 800 verizon and got billing and told them about my problem and to see if there were any notes saying to drop a month’s payments, there weren't any, and he advised me that only billing can send a new DSL box. I said, a broken down DSL box I would think would be directed to the repair or tech services and not billing, and why did tech support keep telling me they were sending it if they should have sent me to billing? He said they always do send them to billing and never heard of that problem and just because I was inconvenienced did not warrant a month fee off the bill.

I then got with the rep. from Tampa and told her what had happened and she is investigating now. Waiting for her call, but the main problem is Verizon seems to have its employees just have the attitude ‘it is not my job,’ and ‘just call 1 800 verizon’. There are not any stores for support out there if this problem arises, and no site for a customer to vent their problem and live chat is only automated so no help there. There isn't really any type of customer support, I even asked to speak to a supervisor and they said that they were busy and they would call back in an hour, never happened. I guess if they don't follow up the problem will just miraculously go away. Do you have a site to get to Verizon DSL service without the 1800 Verizon number?

Days went by - I never received anything, so I called today again (8-11th) and I was transferred to 3 different people, the second guy was in the recovery department and said he would send an electronic letter to remove that error from my credit but it would take another 30 days, and no letter can be sent to me because its electronic, then since I had a bill pending I asked if they could compensate me somehow being that my credit was ruined for a year and more and after long holds (at this point am like almost 2 hours on the phone) (with a headache and not trying to argue ) so by the time the lady came back on the phone she offered to wave 147 dollars a month of service fee said OK thank you and hang up.

I was very upset and not happy at all but I decided later on I would call without a headache and explain once again and see if they can do the right thing but nothing was done and they told me to email instead and explain what's happening and see what they would do for me. Was never given an email, they said I would find it on the Verizon's page, never DID. I called back again...for the email and the lady this time said, maybe I can help you and I decided to give it a try and explained my case again but I found myself defending myself from her accusations rather: oh, she said you got credit and now decided you want more?? I told her by the time the lady who gave me a month's fee compensation finalized the offer, it was almost 2 hrs on the phone with argue - headache..explaining and waiting over and over again..so I took the offer, not happy, so this lady now put me on hold after the long explanation and all and literally I waited less than 3 minutes for her.

When she came back on the phone told me to go ahead and email, there's nothing they can do but still doesn't know the email so she said to write it then (by hand) and that's it so I was never helped. My credit was screwed by their error, took plenty of time trying to resolve the issue and only to get stresses even more. That's not right, I need them to contact me and help the situation.

I got the Triple Play bundle tv, phone and internet and signed up for a 2 year contract and was promised and got a 350 dollar spending Visa card after 3 months of prompt bill paying history. Customer service whether online or on the phone is friendly and professional. If you call during peak hours the automated system will tell you approx hold time so you have the choice to wait or call back if you need to speak to a tech which I did. My internet speed was way off so I called on a Saturday and the wait time was between 30 and 45 mins so I decided to call back on an off hour typ in the late evenings. Got right through to a friendly professional tech who asked me for my cell phone number to call me back because he needed to reboot my system and the phone would be out. He did both called me back then asked me to reset the router. I did and everything was fine again. FIOS is the best decision I've ever made for my internet and entertainment needs. I would highly recommend them.

I went to FiOS for the super high speed and was told I could run a web server. That turned out to be an additional 250 clams a month. I build simple web pages for clients and host them here for their inspection prior to uploading them to their Hosts. I 'maybe' use 0.5 GB a month this way. I don't understand why I have to pay more when I already have an UNLIMITED Internet account, especially when I am only earn about 100 clams a month off of the web server. I did try, and had a cool dude servicing my area, but everything he did for me would revert every couple months. I went back To Bright House because of this issue.

I have them double dipping my credit cards too and when it's pending a transaction I get.... if I refuse to allow the reversal, on to my account, I get penalties. A letter with a phone call with the name only Maria charging me the following months way too high per her letter & our phone conversation. Network Verizon actually, did charge me way over the $500.00 & the following month it was $713.23? But I still pay. I can't trust Verizon to do take out each month because they lack integrity in being true or honest. I just got this PC & I am still waiting for the refund to me for the lack of services on my gateway? That is as well as the other PCs under warranty.

Where is my money even on this one too? It's not even 6 months old yet no one could fix this nor my smart phone so I have been avoiding confronting Verizon or my bills goes up higher for complaining. OMG! So much more to tell you, but I did fix my PC tonight myself after they said they don't fix Google Chrome OS by Google, like my phone is too. They are not a bad company. It's some of the people that work for them causing problems. This is why I have stayed so long. Besides, I have the everything plan, but how do you explain bill over $300.00 plus a month when I do nothing to make my bill go up? It's a sad day because I feel like I know I can't trust them on auto pay as I can't get them to work on my PC I'm on now. I fixed this PC myself tonight not them. Please help us seniors safe & keep the bad companies from continuously ripping honest paying clients off & for complaining. Stop the punishment!

The problem is not only with the higher price but that sports and Spanish speaking channels are included, and there's a 'regional sport fee' added on. My bill came to $178 a month. I never watch sports or Spanish programs and don't want paid movies or ** anything. And yet, there they are, in these higher lineups in order to get TVLand, Lifetime, the two Hallmark channels, OWN, TLC, WE tv, LOGO, FoxNews, FoxBusiness, BYUtv, other religious channels and so forth.

Cable is expensive enough as it is, but to be forced to subscribe to sports channels and the regional sports fee is so unfair. I'm homebound and TV and the internet are very important to me, but so is my $ bottom line. Cable companies are 'forcing' these additional channels for their own $ bottom line, at the expense of their customers. Both Verizon and Bright House, in my area, have bad reputations online with consumers. There are dozens of links to complaint blogs, including their own websites. There isn't much of a choice as far as which company to subscribe to, one is as bad - and expensive - as the other.

With Verizon, I get a dozen-plus spam emails everyday! And three to four spam phone calls a day - I have the bundle that includes phone, cable and internet. Another problem with Verizon is that so many channels are 'pixelated'... In the middle of what I'm watching, the image and audio scrambles. This is most frequent on certain channels. The commercials too are intrusive, and geared towards certain consumers, many of the spam emails are from the same marketers.

I just want regular channels, not sports, not Spanish speaking, not children's channels, not music or 'buy online' sales channels. And yet, to get the channels I like to watch, I have to pay for it all. Currently I have no contract and the lowest lineup, there are no sports channels, so no sports fee - but most of my favorite channels are not included. Oddly, a few on the channels taken away from the higher/more expensive lineup I had are now on the lower lineup! Makes no sense.

Customer Service reps are relatively polite, but of no help. Emailing Verizon has resulted in them 'gifting' me with a free trial of HBO - they did this twice, without consulting me. I do not want HBO, have no interest in their types of programming at all. Which reminds me, there have been times in the early morning hours when I can't sleep and put TV on that I've come across an ** program next to the three channels I like to watch at those hours... Hallmark and TVland. I have no idea if those ** programs are on all the time during those hours. There has to be a way for cable companies to offer a full line of regular channels without all the expensive extra sports channels and fees.

Their customer service is utterly ineffective and horrendous. Some nice people on the phone however they do nothing but give me lip service (4 times) that someone would call within an hour to schedule a date. They lost my confirmation #, transferred me around the company. Currently I am 10 minutes into hold of my 6th phone call.

I WILL NEVER HAVE VERIZON ON ANY HOUSE I OWN EVER AGAIN. Terrible customer service. Bully tactics for both equipment installation (where is their proof of my permission?) and bully tactics regarding removal because it is expensive and they do not want it removed. I have had enough. This should be illegal. I know that it is TOTALLY unethical business practice. Avoid this company and suffer slightly slower internet if needs be - you will gain in the long run. This is not my first bad experience with Verizon customer service which is why I have not been a customer since 2008.

When we called again we spent over an hour on the phone and were finally informed that no technician is coming and that we would have to reschedule our appointment. They could provide no explanation as to why the technician couldn't come nor why they didn't bother following up with us at any point in the day. This is the worst service we have ever experienced. We have wasted 9 hours of our Saturday waiting at home and 2 hours of that were spent on the phone. Verizon should be ashamed of itself for being so disrespectful towards its customers.

Remember they already acknowledged in writing that I said cancel. But they maintained I could not cancel until I spoke to a live person who agreed to cancel my account. I still have a collector who calls me several times a day and the account bounces to a different collection company each time I write and say do not call any more, and then the new collector calls each day.

Then we were arguing, he gives me bad attitude because I keep asking him any other way to get my tv install. He doesn't listen when I talk anymore. He just want to leave my business location. We arguing and talking. We having cold silent war too. Then I ask if he can do phone jack. Then he say he don't have tools to drill into wall. Then I have to drill a hole for him. Then he say he don't have phone panel. I have to buy it from Home Depot. I forgive him because he say He help me for free that's why I have to take his bad attitude on me everything. He didn't do much. He just connect couple wires for me - that's it. Only two mins job only.

When he about to leave I try to test the phone. Then it's not working! He fix again for couple mins too. He so careless. Till this month I see my bill. Services fee was 540 dollars and plus my bundle package 250. My bill was 878. He even put my jack wires on the floor, not on the wall. Because he didn't have it. I am okay to pay 540 if he get the job done. I been charging for 340 dollars for his labor. His labor was arguing w/ me the whole time. He just connect two jack wires for five mins and it’s on the floor not even on the wall!!! It's only five mins! I am paying him 540 for arguing w/ me. I am not happy.

So I call in tell the agent what happens. She refuse to take off fees. She say as long phone is working properly - doesn't matter. Then I ask her if someone who else can help me more. She refuse let me speak to supervisor. Then I cry over the phone. I was so helpless. She don't listen to my side. She only listen to tech guy words. I cry over the phone. Then she transfer me to the supervisor. Then supervisor so mean to me too. I don't know what I did.

The supervisor said in loud tone he going to post a note on my account if any Verizon people come one step into my restaurant door I going to pay - it doesn't matter what. But he waived off the labor fee but I still charging for 200 for installation fees. I don't know what tech install because he did a ** job on installation, leaving the jack on the floor. I say your tech only did half job. Why do I pay for full price. Verizon don't care! I don't know what I did to them. Why I been treat so horrible - I tell agent over the phone. Asking about discount again because I been treated so bad. She say there is no such discount. Nothing she going to do for me. Is Verizon turning black market company?? I so scared I doing business w/ Verizon again after this experience.

When I called the NYS Public Service Commission, they were nice but told me I did not have a choice but to accept Fios. I told them that did have a choice, and that choice was to change providers. I then got a case number, and a non-abusive person from Verizon called me back fast. I am still waiting to be free from Verizon and will keep the NYS Public Service Commission on hand just in case. Thanks to everyone who posted.

When you "buy a movie" that streams to your device, you're not buying a physical thing (like a DVD) that gives you an absolute right to use and possession forever. You're buying the right to access and view the movie through the provider's store/equipment as long as you have access to that store/equipment, i.e., as long as you are a customer. Once you take your business elsewhere, your right is suspended until such time as you become the provider's customer again. If you want to "own" a movie, you have to buy a hard copy (DVD) of it. It's part of the reason that viewing movies online is less expensive than buying a physical disc; you're paying less, but you are buying less.

I finally went back to the store at the end of a calling cycle. I was told that Verizon's computers were down, but that I could make the changes online myself if I first set up an online account by going to the verizon.com website. So I did. But, when I tried to change the number, after setting up an account, the website told me that I did not have authorization to change my phone number. I am apparently registered somehow an "account member," rather than as an "account owner." I tried to change my status, but could not. Finally, furious, I tried to call Verizon - which is basically impossible to do and is my main complaint. However, after not being able to reach anyone for thirty minutes, I discovered automated prompts to change my number over the phone by using my touch-tone keypad. So, a couple of years after trying the first time at the Verizon store, I finally changes my number. (I am now an official New Yorker. Might as well complain about something, right?)

Unfortunately, at the end of the sequence for changing my number, I was told to dial *86 to set up my new voice mailbox. But when I tried, I was asked to enter my "mailbox number." Well, I have no idea what this number refers to. I tried my old and new phone numbers, and I tried all of the passcodes I use for various purposes. But nothing worked. Again, furious, I tried calling Verizon. But there is nobody to call at Verizon, or at least ABSOLUTELY NO WAY TO REACH A REAL, LIVE PERSON. So, after realizing this - as I do several times a year - I tried various "contact us" options that were listed, but they, too, were all worthless. For example, I tried "Live Chat" and got a grayed out box. I tried "Community," perish the thought, and got "there are no documents that match your search criteria."

So now I have changed my phone number after three years in New York, but I cannot record a "greeting" for my new dog-walking business. Lovely. I have to say it: I HATE Verizon. I just happen to hate it less, so far, than the other corrupt, avaricious carriers that are available. But, God, I would love to see a CLASS ACTION BROUGHT AGAINST VERIZON!

This erroneous charge was immediately sent to collections, where it remains on my credit report nearly 7 years later wreaking havoc on my credit score. They will not verify the charges, neither will the collections company they sent it to, both keep passing the buck to the other. These guys are complete scam artists, it is no wonder they have been sued in several states already. I will be lodging a complaint with the BBB, and the FTC. STAY AWAY from FIOS, you will regret it.

The "manager" told me that I would still be charged the early termination fee because the cancellation was within the two year contract! I argued with him that I should not be penalized for paying for a service that is not available in my area and that if it was available here that there would be no issue. Twenty minutes later I hung up more frustrated that I started out and now having to pay $130 extra just because I chose a house in an area NOT serviced by them. Word of advice, go with someone else!

I Wired my Whole place, save for iPad and Cellphone, dragged Ethernet/LAN cables to everything. Still have the SAME problems on my PC's and my media player. Why do shows pixelate and buffer when I'm connected via Ethernet/LAN? Customer service issues: I'm locked into a 2 year contract! I call on pretty much a monthly basis with my complaints, their records on their end sometimes show my troubled history, but mostly not. They act like it's the first time I'm calling with this same ongoing problem. They take me through the same song and dance monthly, but can never fix the issue completely or long term.

I've had everything from "It's something I'm doing" to "It's their equipment" (New equipment doesn't resolve the issues). Every time I call they can NEVER find me by my phone number. Once they DO get my account up Lo and Behold they have the wrong phone number in their system. Every time I call I have them change it and every time I call back the number is WRONG. They can't even get my account info right - except for my bank account info so they can get paid. Oh and the Account info on their customer service record doesn't match up with the account info I see when I log into my Verizon account on-line BTW.

My On-line Account - Every month I go on to pay my bill they have my old info. My old work phone as main point of contact and every month I update the account info to reflect my current contact info, save the change, log-out, log back in to double check the update - which does update - and every month when I come back the account info has reverted to the old information that was there when I opened my account with them... Why won't their system keep my updated information? Why does their customer service system show different information than my account when I log in? Nothing has been right since day 1. I feel violated. I signed a service contract and Verizon has reneged on their end of it continuously. Yet I'm the one that has to suffer and pay. Once the contract is up I'm GONE. NEVER AGAIN.

The new location did not offer Verizon FIOS service. This was confirmed through the complex as well as with a Verizon rep. The rep advised that she would cancel the service and per no option to relocate service to that area, I would not be charged any termination fees. # months later I was still receiving online bills for service. Numerous calls and escalations upper management for the erroneous billing. I was credited for the billing and told once again that was it...no further billing issues.

A month later I received another billing for service as well as for a termination fee. Today, 6 months since moving to a new location, I am battling with the Advocacy dept who refuse to remove these charges stating I received 'perks' with them when they provided the service so no matter what, I am responsible for the contract. Would someone please tell me how can Verizon legally hold you to a contract that they do not provide the service in order for a customer to fulfill it. I have read on numerous blogs and entries over the internet that this is a common practice of this company. The consumer is disenfranchised and has no recourse against these major corporations. We need help and this needs to stop. The $167 now appears negatively on my credit report and I am in the midst of applying for a home loan. SOMEONE PLEASE HELP!!!

However, Sunday I asked for a quote for internet only and they told me that the 15/5 will be $30 while the next iteration $75. I was surprised and asked why the big difference, and they said that 15/5 is the bottom of the line. I asked to write that as an offer and they said they would. Today, I called to confirm and they said nobody gave me that option and that 15/5 is $75 while next iteration is $85. So, they lied and I have no proof of it, I guess I should record the conversations also.

Finally I couldn't take the lies and double talk any longer and canceled. I was then sent a statement saying I had a $36 credit, but no check. Next month I was sent a statement charging me an $8 service fee, even though they were providing no service! They kept sending statements with this service charge until it was all gone. I was so sick of them, I just gave up!

Went with Comcast. They raise prices also, but basically tell me the truth if I call. I have had service outages with them, but they refund for lost service time and don't lie about it. These posts make me glad I dumped them! Consumer Reports in their ratings ranks Verizon as the company with the highest rates of "billing errors" in this segment the last time I looked. I don't know how their employees even stand themselves!

The cons: No RT. They build ads for Verizon into the guide, that only pop-up when you are in a hurry to change the channels. It says "Just For You"; mocking your attempt to change the channel. A box asks you if you are still watching the television, that only pops-up when you are cooking or something and cannot get to the remote. Worst of all, Verizon lobbied hard to destroy net neutrality.

But, what brings me here is this: Has anyone noticed that sometimes during commercials the remote will not change the channel even though the TV is clearly getting the signal? Is this possibly a deal with advertisers to force people to watch some ** commercial?

My son has a routine. Watching TV ( Disney Jr) after school and a hour bus ride calms him down. I tried to explain and tried to set up a payment plan with Verizon. They said they can't set it up because of my sporadical payment history. I've sent out invites to my son's 5th birthday party with RSVP to my home number. I tried to explain it to Verizon customer service. I would set up payment automatic withdrawal to pay 500.00 this pay week June 6th and the rest June 20. They denied me. I always pay them but things happen. I even tried just to keep my phone on for my son's RSVP. Denied me.

On the following day, 5/29 at or about 08:00 a.m. I got a call from a technician that he would call me a half hour before his arrival to my residence. Hence, I took off a half day from work and waiting for a technician from 2 p.m. to 6 p.m.; however, no one showed up at my door and no call from anyone except a lady called me and left me a voice mail after 7 p.m. saying that a technician was too busy and couldn't come. Now I had to leave work early and wait for a technician again for the following day -- hoping he/she would show up.

This is very inconvenient for any customer, period. No courtesy call, not professional and incompetent in terms of handling customers' problems. This is NOT customer care at all. We're paying pretty expensive usage of FiOS and getting lousy services from Verizon. I will consider cancel and go with another provider in my area soon...

I spent about an hour on the phone talking to three different people until I got someone who explained that she didn't understand why the bill said it would automatically come out of my account, that they never auto bill anyone if the account is final. She assured me they would not charge my account, and as a precaution, she would take all my banking information out of the auto bill service. Sure enough I woke up on Wednesday with an overdrawn bank account. I called my bank and Verizon trying to straighten it out and they both said there was nothing they could do until the payment clears. Now I am stuck with NO MONEY for at least two days and if it doesn't clear by the weekend I will be stuck for four days without money!!! I WILL NEVER BE A CUSTOMER OF VERIZON EVER AGAIN!

Fast forward to the present.....same issues and if you look above, I'm right in the middle of that... a tech is supposedly coming over tomorrow. Since I have zero confidence in them I contact the billing department to see what the policy is for a partial reimbursement. I'm told the content I pay for is the TV content itself....but that a working channel guide and on demand services isn't something we get billed for in the monthly package. Very sneaky and clever of them...something I bet their lawyers came up with. Never had these issues in all my years of using Optimum services but with Verizon FIOS, I'm on my 3rd set top box now in less than 9 months. Once my contract is up, I'm definitely gone from Verizon.

Now keep in mind this is occurring on Sunday morning on Mother's Day. Instead of spending it with my family, I am trying to "undo" a $15/month service increase for which I never initiated. I don't believe that Verizon FiOS has the ability to freely add services such as this to my order, do they? If they are doing this to me, I would suspect this was done en masse to many customers. Yes, I was able to diffuse the situation. Nonetheless, I don't believe that Verizon has the authority to add "for pay" services to my account in this fashion.