Verizon Fios Reviews

When you "buy a movie" that streams to your device, you're not buying a physical thing (like a DVD) that gives you an absolute right to use and possession forever. You're buying the right to access and view the movie through the provider's store/equipment as long as you have access to that store/equipment, i.e., as long as you are a customer. Once you take your business elsewhere, your right is suspended until such time as you become the provider's customer again. If you want to "own" a movie, you have to buy a hard copy (DVD) of it. It's part of the reason that viewing movies online is less expensive than buying a physical disc; you're paying less, but you are buying less.

I finally went back to the store at the end of a calling cycle. I was told that Verizon's computers were down, but that I could make the changes online myself if I first set up an online account by going to the verizon.com website. So I did. But, when I tried to change the number, after setting up an account, the website told me that I did not have authorization to change my phone number. I am apparently registered somehow an "account member," rather than as an "account owner." I tried to change my status, but could not. Finally, furious, I tried to call Verizon - which is basically impossible to do and is my main complaint. However, after not being able to reach anyone for thirty minutes, I discovered automated prompts to change my number over the phone by using my touch-tone keypad. So, a couple of years after trying the first time at the Verizon store, I finally changes my number. (I am now an official New Yorker. Might as well complain about something, right?)

Unfortunately, at the end of the sequence for changing my number, I was told to dial *86 to set up my new voice mailbox. But when I tried, I was asked to enter my "mailbox number." Well, I have no idea what this number refers to. I tried my old and new phone numbers, and I tried all of the passcodes I use for various purposes. But nothing worked. Again, furious, I tried calling Verizon. But there is nobody to call at Verizon, or at least ABSOLUTELY NO WAY TO REACH A REAL, LIVE PERSON. So, after realizing this - as I do several times a year - I tried various "contact us" options that were listed, but they, too, were all worthless. For example, I tried "Live Chat" and got a grayed out box. I tried "Community," perish the thought, and got "there are no documents that match your search criteria."

So now I have changed my phone number after three years in New York, but I cannot record a "greeting" for my new dog-walking business. Lovely. I have to say it: I HATE Verizon. I just happen to hate it less, so far, than the other corrupt, avaricious carriers that are available. But, God, I would love to see a CLASS ACTION BROUGHT AGAINST VERIZON!

This erroneous charge was immediately sent to collections, where it remains on my credit report nearly 7 years later wreaking havoc on my credit score. They will not verify the charges, neither will the collections company they sent it to, both keep passing the buck to the other. These guys are complete scam artists, it is no wonder they have been sued in several states already. I will be lodging a complaint with the BBB, and the FTC. STAY AWAY from FIOS, you will regret it.

The "manager" told me that I would still be charged the early termination fee because the cancellation was within the two year contract! I argued with him that I should not be penalized for paying for a service that is not available in my area and that if it was available here that there would be no issue. Twenty minutes later I hung up more frustrated that I started out and now having to pay $130 extra just because I chose a house in an area NOT serviced by them. Word of advice, go with someone else!

I Wired my Whole place, save for iPad and Cellphone, dragged Ethernet/LAN cables to everything. Still have the SAME problems on my PC's and my media player. Why do shows pixelate and buffer when I'm connected via Ethernet/LAN? Customer service issues: I'm locked into a 2 year contract! I call on pretty much a monthly basis with my complaints, their records on their end sometimes show my troubled history, but mostly not. They act like it's the first time I'm calling with this same ongoing problem. They take me through the same song and dance monthly, but can never fix the issue completely or long term.

I've had everything from "It's something I'm doing" to "It's their equipment" (New equipment doesn't resolve the issues). Every time I call they can NEVER find me by my phone number. Once they DO get my account up Lo and Behold they have the wrong phone number in their system. Every time I call I have them change it and every time I call back the number is WRONG. They can't even get my account info right - except for my bank account info so they can get paid. Oh and the Account info on their customer service record doesn't match up with the account info I see when I log into my Verizon account on-line BTW.

My On-line Account - Every month I go on to pay my bill they have my old info. My old work phone as main point of contact and every month I update the account info to reflect my current contact info, save the change, log-out, log back in to double check the update - which does update - and every month when I come back the account info has reverted to the old information that was there when I opened my account with them... Why won't their system keep my updated information? Why does their customer service system show different information than my account when I log in? Nothing has been right since day 1. I feel violated. I signed a service contract and Verizon has reneged on their end of it continuously. Yet I'm the one that has to suffer and pay. Once the contract is up I'm GONE. NEVER AGAIN.

The new location did not offer Verizon FIOS service. This was confirmed through the complex as well as with a Verizon rep. The rep advised that she would cancel the service and per no option to relocate service to that area, I would not be charged any termination fees. # months later I was still receiving online bills for service. Numerous calls and escalations upper management for the erroneous billing. I was credited for the billing and told once again that was it...no further billing issues.

A month later I received another billing for service as well as for a termination fee. Today, 6 months since moving to a new location, I am battling with the Advocacy dept who refuse to remove these charges stating I received 'perks' with them when they provided the service so no matter what, I am responsible for the contract. Would someone please tell me how can Verizon legally hold you to a contract that they do not provide the service in order for a customer to fulfill it. I have read on numerous blogs and entries over the internet that this is a common practice of this company. The consumer is disenfranchised and has no recourse against these major corporations. We need help and this needs to stop. The $167 now appears negatively on my credit report and I am in the midst of applying for a home loan. SOMEONE PLEASE HELP!!!

However, Sunday I asked for a quote for internet only and they told me that the 15/5 will be $30 while the next iteration $75. I was surprised and asked why the big difference, and they said that 15/5 is the bottom of the line. I asked to write that as an offer and they said they would. Today, I called to confirm and they said nobody gave me that option and that 15/5 is $75 while next iteration is $85. So, they lied and I have no proof of it, I guess I should record the conversations also.

Finally I couldn't take the lies and double talk any longer and canceled. I was then sent a statement saying I had a $36 credit, but no check. Next month I was sent a statement charging me an $8 service fee, even though they were providing no service! They kept sending statements with this service charge until it was all gone. I was so sick of them, I just gave up!

Went with Comcast. They raise prices also, but basically tell me the truth if I call. I have had service outages with them, but they refund for lost service time and don't lie about it. These posts make me glad I dumped them! Consumer Reports in their ratings ranks Verizon as the company with the highest rates of "billing errors" in this segment the last time I looked. I don't know how their employees even stand themselves!

The cons: No RT. They build ads for Verizon into the guide, that only pop-up when you are in a hurry to change the channels. It says "Just For You"; mocking your attempt to change the channel. A box asks you if you are still watching the television, that only pops-up when you are cooking or something and cannot get to the remote. Worst of all, Verizon lobbied hard to destroy net neutrality.

But, what brings me here is this: Has anyone noticed that sometimes during commercials the remote will not change the channel even though the TV is clearly getting the signal? Is this possibly a deal with advertisers to force people to watch some ** commercial?

My son has a routine. Watching TV ( Disney Jr) after school and a hour bus ride calms him down. I tried to explain and tried to set up a payment plan with Verizon. They said they can't set it up because of my sporadical payment history. I've sent out invites to my son's 5th birthday party with RSVP to my home number. I tried to explain it to Verizon customer service. I would set up payment automatic withdrawal to pay 500.00 this pay week June 6th and the rest June 20. They denied me. I always pay them but things happen. I even tried just to keep my phone on for my son's RSVP. Denied me.

On the following day, 5/29 at or about 08:00 a.m. I got a call from a technician that he would call me a half hour before his arrival to my residence. Hence, I took off a half day from work and waiting for a technician from 2 p.m. to 6 p.m.; however, no one showed up at my door and no call from anyone except a lady called me and left me a voice mail after 7 p.m. saying that a technician was too busy and couldn't come. Now I had to leave work early and wait for a technician again for the following day -- hoping he/she would show up.

This is very inconvenient for any customer, period. No courtesy call, not professional and incompetent in terms of handling customers' problems. This is NOT customer care at all. We're paying pretty expensive usage of FiOS and getting lousy services from Verizon. I will consider cancel and go with another provider in my area soon...

I spent about an hour on the phone talking to three different people until I got someone who explained that she didn't understand why the bill said it would automatically come out of my account, that they never auto bill anyone if the account is final. She assured me they would not charge my account, and as a precaution, she would take all my banking information out of the auto bill service. Sure enough I woke up on Wednesday with an overdrawn bank account. I called my bank and Verizon trying to straighten it out and they both said there was nothing they could do until the payment clears. Now I am stuck with NO MONEY for at least two days and if it doesn't clear by the weekend I will be stuck for four days without money!!! I WILL NEVER BE A CUSTOMER OF VERIZON EVER AGAIN!

Fast forward to the present.....same issues and if you look above, I'm right in the middle of that... a tech is supposedly coming over tomorrow. Since I have zero confidence in them I contact the billing department to see what the policy is for a partial reimbursement. I'm told the content I pay for is the TV content itself....but that a working channel guide and on demand services isn't something we get billed for in the monthly package. Very sneaky and clever of them...something I bet their lawyers came up with. Never had these issues in all my years of using Optimum services but with Verizon FIOS, I'm on my 3rd set top box now in less than 9 months. Once my contract is up, I'm definitely gone from Verizon.

Now keep in mind this is occurring on Sunday morning on Mother's Day. Instead of spending it with my family, I am trying to "undo" a $15/month service increase for which I never initiated. I don't believe that Verizon FiOS has the ability to freely add services such as this to my order, do they? If they are doing this to me, I would suspect this was done en masse to many customers. Yes, I was able to diffuse the situation. Nonetheless, I don't believe that Verizon has the authority to add "for pay" services to my account in this fashion.

I moved to another city (same state of VA) in August 2013. I used Verizon's website to have my FiOS switched before the move and the transition was flawless. I received everything I needed before I got to my new residence and I had no billing issues. I don't watch or own a TV, and I use my cell phone as my home phone, so I only subscribe to Internet service.

According to the tests that they perform offsite they thought it was the wiring. I replied that the wiring associated with the cable TV was installed by Verizon and there should be no further charges to us as we have spent over $200 per month for 23 months thus far. We have had Knology which is now WOW and Bright House and there was never a hesitation to have a service tech to come out at no charge to the customer if needed to remedy any problems. After a series of phone calls including one of their supervisors, they still refused to service my problem unless I chose to open my wallet further. We then stated that the charges for television services should immediately cease as we were not getting reception, and the representative said that would only happen if their equipment was returned. I asked where the nearest location was to drop off the equipment and she gave me an address that was nearly 9 miles from my residence.

Upon arrival at their store, a sales rep told me that I could not drop off the equipment as a cancellation order had not been placed. He told me to see a person at another desk. While waiting for the person patiently, I heard her conversation as I was standing close. She was carrying on about where cell towers may or may not be with an elderly gentleman. I then went back to the original sales rep and said they were too busy with working out the world's problems and could someone else take the cancellation. He then called their office for me and I spoke to a rep on the phone. The rep stated that I could not return the equipment as they hadn't completed the phone number change. He said that I would have to take the equipment with me, wait for shipping documents and pack the equipment up.

I then told him that he was making a bad situation a lot worse and I was going to leave the equipment, that I didn't care if it was documented on scratch paper. We have since ordered Bright House service. They used the same wiring that Verizon had installed and no problems. It only took 4 hours after order placement for the installer to arrive and the television options, picture quality and internet service seem the same or better than Verizon's at a lot lower price. If I had known that Verizon's service policies were this way, I would have not considered them as a provider.

The upgrade to service happened and I was immediately billed for it and the phone line changes. The phone line changes did not happen. I tried several times to contact the Rep and was greeted by a message saying leave a message. I did, twice. No return call, no nothing. I filled in a Customer service request form online and two days later received a non-informative response. I then questioned that response and the next and the next and learned next to nothing, except for one comment that it should be fixed with 48 hours. It wasn't.

Finally after 8 days, I called and tried to speak with a customer service rep. After a long time on hold, I did get a rep who said he thought there was a mistake. He switched me to another rep who said there was something wrong and that a repair order would be placed. Then I was told that this rep would get back to me in about 72 hours, about the longest time estimated for the repair to be complete. Meanwhile our friends and family cannot contact us on the main number we use for our house and it looks like it will be another 3 days before I can expect to raise the roof, if necessary. Phooey on Verizon! And by the way, I have already been billed for this service! Talk about insult added to injury.

Eventually they charged my card and turned on my service, only to repeat this nightmare 4 months in a row. I switched to Charter and have had no problems whatsoever. Now Verizon reps come to my door once a week begging me to come back, and today I received a form-letter from Stacey Juliano, Director, Verizon Fios, saying she wants to understand the issues that caused me to cancel, and asking me to call their "Priority Service Center" and also to give me an "incredible deal" to come back. Stacey? Are you listening? Not if it were FREE! I don't get burned and come back for seconds!

Well, if you don't check your emails daily for messages from Verizon, they will not give you credit. I am going to cancel service with Verizon and never ever return as a customer. They should call their service, NON CUSTOMER SERVICE. It doesn't matter how many times you call to get the problem resolved. They will promise you that it will be corrected and yet you get your bill and nothing is ever changed to what you request. Don't waste your 350.00 per month on phone, internet and FiOS... It is not worth it.

Then FiOS did not retrieve my non-published number of 15 years. I had to call Comcast and have my number transferred to FiOS, then FiOS failed to keep my number non-published. Then FiOS charged me for coming out to kill my dog and dig up my yard. When I tried to cancel FiOS, they told me I would not receive my $300.00 back. I did not receive a bill until March. I asked FiOS to send me all my bills. They have not after months of hours on the phone and finally getting my bill right. They refuse to send me my $300.00 gift cards saying I don't qualify any more for the cards. They never made my dog situation right, my house and MY YARD IS STILL A MESS! My number is still published and they still won't let me out of contract... Please help.

Also had to redo my cell phone contract and wanted to go to a smart phone and was also told when asked the total of my new contract by the store rep. that my bill would only increase by $40.00 and turned out to be $70.00 more. I called Verizon Wireless about bill and was told the rep should not have told me that. So now I am also stuck with a two year contract with them. And if I try to get out of contract they say I have to pay an outrageous bill.

He apologized and transferred me again back to customer service so they could cancel the product and change me back to my old service. I talked to Diane in customer service and now she gave me the bad news that THEY COULD NOT change it back because the company doesn't offer the old internet product no more. So I asked: If you don't offer it any more, how come I had it????? And WHY the gentleman who called me first, did promise me that if I wasn't happy that I could change it back???? In other words they lied to me and used the excuse JUST to delete my old service without using a formal notice like all companies do.

This is not a case of a new client trying to get an old product, this is 9-year-old existing client with the same service for years who was offered to try a new service that doesn't work, period. And now I don't see why, I have to pay an extra $10.00 a month to keep a product that provides me NO BENEFITS. The lady ended up transferring me to a manager named Kathy and she just repeated what Diane said, and didn't try to accept their mistake and maybe make an exception since this was a grandfather account.

I got online and tried to get the equivalent Triple-Play package (TV+PC+phone) with no luck! It is so much easier to be a first time customer "they know how to hook us up like fishes" especially if you switch from (Optimum) they offer you a great deal, lots of channels including "Premium Channels" and a $300 credit card. Once they think you're "hooked" it is a different story. Good luck getting the equivalent Triple Play package! With time running out, as I did not want to take the risk of paying Top Dollars without a package I signed up, knowing that I had 30 days to cancel if not happy and I also was getting their new FiOS Quantum at top speed!! Well, it was a joke! I could brush my teeth between downloads!

Most of the regular channels I was previously watching the most were not included in that package!! Strange isn't it? Might this be done in purpose so to get you to pay even more to get them back?? Then my first bill came, (new agreement: $22 more + less channels + a slower than usual internet speed!) I just had enough and felt ashamed of my accomplishment!! I picked up the phone and nicely ask their representative "Who wants to pay more and get less?" I just wanted to keep my Verizon Triple Play package at the same rate! Nothing more.. nothing less! After about 10mins of back and forth I was told, "well it is just going to be that way!"

I then asked to speak to a supervisor and was transferred to customer retention dept. Lady was nice, not much interested of what I had to say, conversation did not go anywhere! I even asked her if she would work overtime and get a pay cut! It did not seems to amuse anyone! Who wants to pay more and get less? I then advised that I would switch to the competition and asked where to drop the Verizon equipment.. she knew the drill, and I was told via UPS or Verizon! Nothing about making sure to call back even after you switched! That would have been the best she could have said to me!!

I had until 02/2/14 to switch with no early termination fee, so I called Optimum that same day and got a good price on a Triple Play package.. I switched and got the new service on 01/17/14, even got a new phone number just did not want to deal with Verizon anymore!! I thought this was the end of it!! Today February 8, 2014 I got another bill so I called Verizon and was told that I had to call to cancel the service and that I will be liable to pay (a service that I no longer had since 01/17/14) AND that on top of the bill payment until today I was also liable for the early termination fee of $250!!!!!! because I called past the 02/02/2014 deadline!

Why did I need to call Verizon to tell them to discontinue my service as Optimum took over the TV channels, internet and even got a new phone number... Is that payback for leaving? I am devastated and if I do not pay it will damage my FICO score and they will charge me late fees!! Consumers beware!

HERE'S THE SUGGESTION, MORONS. Tell the truth to people. Be adults. Give them an option, to go on with their lives, go to the doctor's appointments they canceled, to the job that is mad at them. Be grown up and tell the truth. It would be better than constant false promises which enrage your customer. I would go elsewhere if I could find similar product. The price only goes up and up with huge promotions only for NEW CUSTOMERS. How insulting is that.

I have now written to Verizon ten times to stop them charging me for the installation $185. They keep responding with form letters with fake customer service people's names on them, offering me free a box charge for the month for $25. I have asked for someone to contact me by phone or to actually have a direct dialogue with a person, but this is impossible for them. Their customer service line wait is usually 30 minutes and their reps are unable to refund money online. This is not only frustrating but it ruined the Christmas gift to my pregnant wife.

Now, after 2 days, Verizon is telling me I have to pay an early cancellation fee of 59.95 to get out of the 10 mo. deal for 14.95. I am currently on the ph. with their rep. Sam ** who is the rudest person. I am now talking to the supervisor Manny. He is checking on a grace period. If I get stuck paying for the cancellation fee, I promise to give Verizon a bad review and dedicated serious time to making their reputation as horrible as their service! At this point I want out of FiOS period and it is now a matter of principal whereas I am a sales and service professional whom gets a lot of exposure and write my own blog, which I would be happy to complaint frequently about the service at Verizon FiOS.

So I made phone calls to Verizon trying to pay this bill again. I finally got thru to a human being. I had to provide every spec of personal information because my account number was not good enough for me to pay my bill with. In the end I gave the lady my credit card number, the security code on the back and subsequently a charge for $259.44 showed up on my credit card bill. I thought I was done with the Verizon FIOS nightmare but today, I received a letter from a credit collection agency, NORTH SHORE AGENCY, for $255.94. They are threatening my credit history!!!!! I called Verizon and they only have a record of a phone call between them and myself on Dec, 23, 2013. That is the day I paid the bill with my credit card. The credit card bill shows a payment to Verizon on 12/24/14.

The person I spoke with tonight stated that I had been put on a payment plan. I never authorized that and don't know what is and she could not tell me. I asked to speak to her supervisor and she refuse. She said to give her my number and they would call me back. That was some time ago. Verizon has cost me much lost time, money and never ending frustration since I started their service, then ended it and to this date. The problem is they are so big that they just don't care what trouble they cause for the little consumers that get sucked in to doing business with them. They make billions in profit but won't hire enough people to take care of their customers.

I want to file a complaint with the BETTER BUSINESS BUREAU BUT THEIR WEBSITE WILL NOT ACCEPT A CLAIM AGAINST VERIZON. I can't find their corporate address anywhere online.

I will buy movies from iTunes before I buy from Verizon again. See, I will actually OWN the movies I buy and will have access to them on my ALL my computers (up to 5) with the iTunes account (which is FREE) and ALL of my Apple devices. The drawback: Can't watch it on a large screen TV. Although I do believe there is a way to run one of the devices with iTunes on it through the TV. You don't want to hear what I have to say about their customer service. That's another complaint.

Talking to other neighbors, I found out that we are not the only ones this has happened to. It turns out that some of the representatives will say one thing and then Verizon charges more for services in almost every case. It turns out they do have eEncore. All Verizon says says is that they are sorry. I would think twice before changing services, since it will cost the same or more to have their service. I feel bad for the installers who have to explain to customers when they get upset because the sales representatives are wrong.

Unfortunately, it took about two weeks after the installation for the features that I actually use to work such as live TV streaming on android and HBO GO (which was not working due to issues with Verizon authentication). After the services actually started working, we were horribly disappointed by the quality of the live TV stream on android and found it way inferior to our previous provider. In addition, the channels available for live streaming were limited and did not correspond to what was presented by the sales representative. For the above reasons and frustration with the FIOS technical support, we decided to cancel our service and go back to our previous provider. This is when the issues with Verizon FIOS really started.

MY COMPLAINT IS TWO FOLD

#1 - They are currently requesting that I pay $198.38 while my monthly service was expected to be around $164.37 per month and I have used the service for less than a month. Based on our discussion with the service representative it was clear to me and my wife that no charges would be incurred if the service was cancelled within 30 days. Verizon is now claiming that there is no 30-day free guarantee but only a 30-day worry free guarantee which waives the early-termination penalty only if the service is canceled within 30 days.

When we objected based on the information that was provided to us by the Verizon representative, Verizon claimed that it was part of the documentation later sent to us but would not point to the language. I have reviewed the order confirmation and the user agreement and have found no mention of the above. I have requested that the paragraph where this is described, even if in a footnote somewhere, be pointed out to me but have received no related information.

It is Verizon's responsibility to ensure that their sales staff is properly trained and provides accurate information to potential customers. Verizon is obligated to respect the terms presented. If there is no apparent contradiction between what the Verizon representative presented and the documentation received, it is impossible for the customer to guess that the information provided was not accurate.

#2 - In addition to the 30-day worry free guarantee, there is an issue with what Verizon is attempting to charge. Item #5 on page 6 of the terms of service received prior to installation elaborates on the the terms and termination; suspension. One can read in section (b) that Termination of Service by you will be effective upon notice to Verizon. Unfortunately, Verizon tries to charge beyond the requested day of termination hiding behind FCC rules requiring the phone account to remain open for a period of time beyond the transition to another cable provider.

Based on the user agreement, no charges should be incurred by the customer past the notification and certainly not past the physical disconnection of the service. The account remaining open due to phone-related FCC rules does not mean that the customer should pay for services such as TV or Internet that they are physically disconnected from.

I called again the next day and immediately asked for a supervisor. I was transferred to someone in the so-called "Elite Team". I started with the fact that the renewal included things we did not want. We did not want Showtime or HBO. We did not want the "increased" internet speed. All she kept repeating is "that's part of the package" and that was it. I even suggested replacing Showtime & HBO with Starz and Encore which we would want. She said no and kept repeating Showtime and HBO are part of the package and the new bill would be 35% more. I asked what incentive do I have to renew with a new 2 year agreement. She had no reasonable answer

I agree with all the complaints about their lack of interest in keeping their long time customers. I expected an increase, but 35% is totally unreasonable. And I don't understand why they even have "live" customer service when all they do is read from a script. I still have 18 days on my agreement and I intend to spend that time looking into other service providers. Verizon doesn't care about losing customers, so what incentive do I have to stay?

Every time I called tech support, they have been absolutely no help and completely clueless. My monthly bill is almost $200, but the actual service quality is not even worth $50 monthly. I have replaced my "boxes" numerous times already to no avail. Such a hassle!!! Why can't they just care about their service and help customers out. I am very unhappy with the Verizon FiOS service. I thought fiber optic is supposed to be the best. I guess it was all just a marketing scheme so suckers like you and me will buy into it.

Next stop DirecTV or Dish Network. I had Dish Network a while back and I had no issues at all!!! Even during high winds, rain or snow storms never had interruptions with my TV service. As Comcast and Verizon claim, that "... you lose service with dishes when it rains or snows or is windy etc." It's all crap, you don't!!! Verizon & Comcast (Xfinity) you both suck really bad and I can't stand you taking my money every month for below subpar service. Your TV service is complete junk!!!

Yesterday, Dec 14th, I discovered that I no longer have Showtime or Cinemax. When I called customer service to inform them of the problem, I was told that I do not have those channels on my plan. When I recounted my sales conversation of the previous month, I was told condescendingly that I must not have understood what I purchased, and that there was nothing I could do at this point but purchase the two missing pay channels.

Of course, I was insulted and outraged. The is nothing (NOTHING) that is unclear about "give me the package that I had at the same price and I will sign up". And, there is no way (NO WAY) that I would have agreed to anything less, especially since I was the one who suggested the terms. I have called Customer Service 3 times now to talk to a supervisor and/or get someone to listen to the recorded phone call of the conversation of my new contractual terms. There is no doubt (NO DOUBT) that such an investigation will show that I am being cheated, and that I was deceived by Verizon.

I am a Realtor (Howard ** at KW Capital Properties ), and I sell A LOT of houses in the DC area. And, I will never again recommend that my clients get Verizon Fios, Internet, or any other product that they can get from another provider, if they are in the practice of disrespecting, deceiving, and extorting their customers in this fashion. I have not put this issue to rest. But, I wanted to warn anyone out there who is looking at this page to investigate whether Verizon Fios is a good value. If you value integrity, it is not.

After I explained to "Billy", very nicely, that I was not interested in Fios he turned up the pressure and started asking me repeatedly "why I wasn't interested" and after about a minute of this going on and on, and him interrupting me as I was trying to say "NO" again and again, Billy began to get a little belligerent and more pushy with me. I finally got understandably upset and asked to speak to his supervisor.

After being on hold for less than a minute "Billy's" supervisor, who identified himself as "Shawn", came on the phone and instead of seeking answers from me and apologizing for his high pressured CSR's behavior he got a little belligerent with me and regretfully I had to explain to "Shawn" how a respectable customer service rep is supposed to act when dealing with a customer that clearly says "NO", several times, or is not interested and what the proper response his rep should be giving a potential or existing customers, especially when he/she says NO... several times! NO means NO and his representative shouldn't NOT have gone on and on by trying to push me into switching to Fios because it made me very uncomfortable and "Shawn's" attitude was frankly no better than "Billy's"!

If I had to describe the attitude of Shawn & "Billy" I would compare them to high pressure, snide bill collectors working in a high pressure call center or boiler room environment doing/saying anything and everything they can to make the sale and honestly that is pretty disappointing especially coming from a respectable corporation with the name Verizon attached to it? Before the conversation terminated I clearly, and repeatedly, asked both "Shawn" & "Billy" NOT to contact me again on my phone number they now have on file for any future Fios promotions or sales calls regarding Fios or Fios related products but somehow I don't think they got the message nor do I think they care and I am expecting further calls from Fios.

To make sure they got the message that I did NOT want any further calls from Fios, as a precaution I recalled the toll free number I initially called to inquire about Fios that is listed on the website, which is 855-721-9256, and after listing to the same prerecorded message of a person that sounds like she was talking from inside a tin can giving me prompts I finally made it through to a female representative and I told her about my not so nice experience. After offering me an insincere apology I asked her to please remove my contact information, phone number, address etc... from their system because it would seem that after a person calls that number, or the sales call center number which is 888-279-6157, all your telephone contact information is pulled up automatically. She informed me "They can't do that." After thanking her for the horrible service I received from Fios I ended the conversation and hung up.

My gut feeling is I will be hearing from the folks at Fios again but I DID learn a valuable lesson and that is Verizon Fios is NOT a service I would ever subscribe to at all based on the unprofessional and downright sleazy service I received! The call center/sales reps & managers at Fios really need to work on their customer service skills! BAD! BAD! BAD!!!

I waited and of course I never get the credit card. My first bill comes around and is $160. Verizon tells me it's because there is an installation fee and that my daily bill is $127 a month. I tell them NO, it's around $105 and the lady says sorry it isn't and says that the door-to-door salesman was wrong. She also informs me that my credit card won't come until after I have paid two months of cable. Everything the door-to-door salesman said was inaccurate and so I try telling the Verizon customer care agent this and she says there is nothing she can do. After that I tell her I want to end the service because I wasn't about to pay $127 a month when the salesman told me $105 maximum a month. Then she says there is a $230 cancellation fee.

Wow can it get any worse? I even spoke with a supervisor and told her everything that happened to me and she said there was nothing she could do either. Verizon FiOS loves to sell you a package that seems amazing but what you get in actuality is a completely different story. Do not trust them in any way. Bright House is cheaper and you get more channels even though the internet is slightly slower. It's so ridiculous that anyone could even deal with such like Verizon FiOS. They trick you and when you try and resolve it, their customer service agents are rude and state they can't help you. They claim that it's not their fault that their sales agent was misleading. Maybe they should tell people the truth and not lie about their prices to sell you something and get a whole different dollar amount on your bill. They are true scam artists and love ripping clients off. NEVER use Verizon FiOS!!!!! They aren't honest and by the time you find out it's too late!

By some coincidental miracle, my account "has just gone final" and a credit will be issued. Great, I say, how long will that take? The answer: 4 to 8 WEEKS!!!! I mean come on!!!! Really? I cancelled the service and returned all the equipment in AUGUST and you're telling me I won't see a refund until JANUARY? No company should be able to keep your money that long. On top of that, I'm disabled on a fixed income. I read today that Verizon's CEO makes over $20 MILLION a year. I thought getting rich by ripping off consumers was illegal. Apparently not.

We signed up for a bundle package and they still haven't combined our serves and it's been three months... And whenever we call, they tell us not to pay the bill until it's fixed. The bills keep getting higher and higher. They're never calling us back when they say they will and they want to do is argue with you. We're so sick of them! Would never recommend them!

I pay my bill each month, yet I have problems every day with the internet. I cannot always access the internet when I am in another room using my tablet, because according to Verizon the signal cannot go around corners. I called Verizon this morning to find out why my bill was so high and told them that I would like to cancel my home phone, which began as a freebie, but they are now charging me $34.95 per month for this service. I do have a cell phone, but my discount is greater than theirs so it is not bundled into my home service.

Anyway when I tried to cancel the home phone service, I was told that I would be in violation of my contract. I reminded Verizon that I did not sign or enter into a contract with them. But according to them it would cost me a $200.00 penalty fee to break a contract that I never agreed to in the first place. If you access the Verizon website, the advertising states that there is no Contract. I have threatened to go to Comcast (Xfinity), they do not care because they will charge me a $200.00 cancellation fee for a contract that I do not have. I believe this is False Advertising and someone should file a class action suit against them. I would never recommend Verizon FiOS to anyone. The price continues to increase, yet my service seems to decrease.

So if someone doesn't have a day shift job, they definitely should opt for FIOS!!! Fiber optic?? Maybe, but you can't use "splitters" for the whole town. I wish I had Time Warner here! FIOS should be banned from advertising the awesomeness they convey. It's just disappointing how even with so much advancement of our technology, we can't manage enough bandwidth to watch Netflix (after paying hundreds of dollars) and we talk about conquering stars! It's ridiculous!

They said they would be here this morning between 8 and 12. Not even a phone call to explain why they simply blew me off. I called after 12 and began receiving text messages telling me a technician was dispatched? I was transferred to a minimum of 20 different people from various countries and most sounded like they were reading a script that didn't even come close answering my questions. Simple - my phone and DSL isn't working... they were suppose to arrive between 8 and 12 and didn't show up. When will they be here? Answers DROVE ME CRAZY like "let me see if I have the correct information you are requesting. Did you say you need for me to place an order for new service." You have got to be kidding.

I care for a disabled spouse - a disabled veteran and informed them how important my service to be prepared. Each time I reminded them, they told me they would transfer the call to the "next level" and I would have to start all over again. It's 11:31 pm Wednesday evening and no service. They have no concern for anyone even with a medical condition (like my spouse) and there is no resolution when you need assistance from them. They only want to sell but not provide service.

One of the last calls I received today was a recorded message informing me the technician could not come today but they would issue me a $25 credit. WHAT? NO SERVICE AND A DISABLED SPOUSE - waiting two days and a minimum of 7 to 8 hours of calls per day? Throw a $25 credit at someone to try to make things alright and no mention of repairing my phones and internet? I have NEVER done business with a company that is so unconcerned about providing service and maintaining service. How is it possible that they are allowed to continue to treat people this way. I've started asking others and my story is not isolated.

My plan is this. Cancel service with them - home phone, mobile phone, internet service and until the time I can arrange doing it all (between caring for a disabled spouse) I will keep track of every call and announce I'm recording them as well because I don't think it's possible to believe what they are doing without hearing it! Then, filing a small claims case for each problem they create for me. Verizon - every type of service is TERRIBLE! Shame on them. If my spouse has any problems while my service is out and I can't transfer information online the way I need to, I'll make this my full time job. Shame on them.

I say ok and call during the week around 1 pm. After holding on for a while, I get a rep. I was on that call for over an hour. The rep wasn't helpful. Most of the call was spent trying to verify the old account. After a year, I won't be holding on to the previous bills from an old account, but I gave him the name on the account, the phone number, the previous address. After locating the account, he put me on hold for another while.... Finally, he came back on the phone and said that the refund was made to my bank back in March 2013. I tried looking up transactions on my phone from my bank account but they didn't go back that far and I didn't have access to a laptop to confirm the transaction. I finally told him that I would like a call back number and his name so I can confirm the transaction. As I suspected, I checked my bank account and I didn't see any refunds. Now it's 5pm and I call back. Again, I wait and wait, and a new rep responds with no idea about the story (the other rep didn't leave any notes on my account).

After clarifying everything for a second time, the real aggravation starts. This rep can't find my account even though 4 hours ago a different rep was able to find it and the kicker, she is no longer able to help me unless I provide an account #. At this point, I could no longer stand it and asked for a supervisor. She puts me on hold and comes back to say that someone will call me. I say fine. A supervisor calls me at 5:45 pm. We try to verify the acct. He tries to do few things but apparently, I still need to verify the account #. He says he will call me back in 10 min; I say fine. I make my second mistake and miss his call. He calls at 6:02 pm and leaves a message with no name or call back number, just the general Verizon number. I call again but the kicker is the financial department closes at 6 pm. At this point, I just wanted to cancel my service at any cost.

When I call again to cancel, a new rep this time locates both my accounts without any account #. He identifies the problem and since I live in NJ, he calls the financial department in CA because of the time difference. They find that the money was refunded to a bank account that wasn't mine and they say they will cut me a check that I should receive in 7-10 days. I stop myself from canceling the service but few days later, I call to cancel Verizon. You may say it was my fault in the beginning but the reality is I expected someone helpful on the phone, not someone rude and incompetent. By the way, when I called to cancel a second time, they offered to lower my monthly bill by 25 a month so my bill would go from 143 to 118. You would think I would be happy, but it only made me feel that I was ripped off for the past year. And there's no going back to Verizon.

Now, A month later, I'm waiting a second time for a Verizon tech. The window time is 11-2. I have been on the phone for over 20 minutes trying to find out when the tech will arrive. I was supposedly being transferred to a supervisor. After ten minutes of waiting for that (phone time now over 30 min), I hung up. I am stuck waiting for the tech who has missed the window and the automated check says he's estimated to be here by 3:30. The customer support rep said I was last on the list and there were 3 more ahead of me. However, she said the techs don't necessarily go in order so it's basically anybody's guess as to when the tech will arrive. In the meantime, I am stuck waiting at home if I ever want to use my cable and Verizon is not held accountable to anything. What a horrible company!!! I would never recommend them and am looking for other alternatives to use. How are they allowed to get away with such awful customer service?

TV remote responds very slowly. I looked up my FiOS equipment only to find they gave us the oldest boxes they have. Not a good way to start off a NEW CUSTOMER. Spent over 1 hour trying to watch FREE MOVIES, only to be told again and again I need to order another subscription. At least with Comcast, FREE MEANS FREE. I then find out that many FREE TV shows are not FREE AT ALL, but hey, you can RENT them. Every time we use the guide we have to set it to Subscribed Channels. EVERY TIME! I used Subscribed Channels and tried to watch a Subscribed Channel. Only to be told, AGAIN, you need a subscription for this channel.

I tried to fix this problem using their recommended QUICK FIX CODE. I was on the phone with a computer voice for 15 mins with no results. I was Finally transferred to a person only to find they could not hear me and I could barely hear them. Next, I called tech support and had all of my equipment reset with no results. Tech then tells me he has no idea what to do and will transfer me to BILLING. I told him never mind, as I had already spent over 1 hour trying to fix the problem and did not for 1 second believe BILLING WOULD HELP me with my problem. Wireless network cannot even my second floor bedroom which is DIRECTLY over the router. Six days being a customer and I am very upset I got FiOS. Please help if you can.

Now, five weeks later, I am still charged for the DVR and when I call again suddenly they never received the DVR. Either the rep from five weeks ago lied about checking, or Verizon just wants whatever it can get. It's mid-October and the customer service I have gotten is horrendous. I went to UPS and because the DVR was shipped on the Verizon corporate account and I didn't pay for it, I can't get the tracking number.

Now, I get the bill and the payment is of $159.93. Instead of going down, it goes up. Once again, I'm calling and the girl can't explain why it's that amount. I ask to speak to a supervisor and no one was available. I was told I would get a call back. I told them to listen to the calls since they are recorded. I'm not trying to get over on them. I just want my monthly payment to be what I had agreed on. Please if anyone has gone thru this, what can I do? I've only been with them a little over a month and I'm already having so many problems with them. I still have two years to go. It's now $230 to cancel. I regret switching to them. No other company had ever done this.

Going forward - Recent FiOS connection to my son's apartment has resulted in no voice mail service and no billing to his address - as requested - because if you pay over the phone, which is what they pressure you to do, you have yet another $3.00 charge. And if you call for any help at all, they pass you around for at least an hour - and as soon as you get a voice - I kid you not - the guy shouts into the phone, "There must be a bad connection - I do not hear you. Please call back between the hours of.... blah ,blah." Is this FiOS company for real?? Seriously - it is run by uneducated children and I won't EVER use them again!!!

The following day, that service ticket is closed. So I request again another service call, and the original service technician returns, assess everything for the third time, and am informed that nothing is wrong with my equipment. (Both technicians seemed highly skilled and professional in all they did.) Finally on Saturday, a Verizon truck shows up near my house. The external line is checked at the Verizon green box on the street, repairs are made, and same issue - not working. The service person makes some calls. I get a call back from a Verizon person. Am told that nothing is wrong with the equipment in my house, it may be a system issue, and that I would get a call first thing Monday morning. So Monday, day nine of FiOS failure, no calls from Verizon. I check service ticket #3 status. Closed. (Does "closed" mean repaired?) Tuesday, Day 10 of FiOS failure, I call and get through to a Verizon person. He will make contact again with the people who will call me within 15 minutes. Here I wait, the clock is ticking.

Due to the numerous phone calls to Verizon, a help desk operator was finally able to tell me that the bill was for FiOS service and that she was unable to help me now as the bill was now turned over to a collection agency. This erroneous report was sold to the agency and has directly affected my credit rating by almost one hundred points and may affect the rate and terms of my loan and/or attaining one at this present time or in the future.

I got a Pete ** on the phone (didn't get his department) and he switched me to Buffalo, NY to the Escalation Dept. This was at 10:30 am. I explained the situation for the umpteenth time to her (Laura). After an entire day and to make a long story short, my internet was turned on by 6:30pm. Why didn't they rectify their error the first time I called rather than me going through 2 days of calls and aggravation? Just in case anyone needs Verizon’s #s I called (besides the very inadequate c/s dept.) NY Headquarters: 212-395-1000; Escalation Dept in Buffalo: 716-840-2431. They get things done when no one else could or would.

Again after a 30-minute wait, I was told that the box would ship out UPS the next day, they would email me the tracking number. Well, I never received the tracking number. On 9/5, I again contacted Verizon. This time, I was told that the box was not shipping out till 9/9. After spending 2 hours on the phone with 3 different people, I have been told that the box is shipping today, 9/5, and I would receive it on 9/9. I highly doubt it will happen. Every time I spoke with someone on the phone, they were rude and condescending. Verizon has gotten so big they don't care about their customers, just getting their money for them. I spend over $175 a month for phone, internet, 1 HD/DVR box, 1 digital box and 1 basic box. Time to switch!!!

This is particularly troubling as I am in MD and there are utility monopolies. I've used Comcast and they're no better, believe me. I have a friend in Eldersburg, MD and Verizon is not allowed in Carroll County yet so she is limited to Comcast services there and has been experiencing similar issues. I've filed complaints with the FCC as well as the MD Public Service Commission because Verizon does nothing to compensate me for my inconvenience and lost time/wages as previously stated. I work on MY time to make up for the time lost while their services are down.

When we attempted to install the new set top box, it would not work. We called Verizon technical support again and after a protracted exercise with them we were told by "Keith" that the box we had was (1) not a set top box but a DVR box, and that (2) the box we had was actually supposed to go to a Mr. ** but somehow the boxes got accidentally switched prior to shipment.

Although frustrated we agreed to return the original non-functioning set top box AND the erroneously shipped DVR box to a physical Verizon store - which we did on August 15, 2013. We have a signed receipt for the defective box and the erroneously sent box.

Then the trouble really began. We were told that a new set top box had not been ordered because we already were being billed for all the boxes we needed AND that we would have to pay another fee for a 3rd box. Never mind that we only have ONE working box and a receipt for TWO returned boxes. I was then transferred to the billing department where "Dalu" was so entirely confused that we just had to hang up.

Thinking it was a matter of the credit for the returned box(es) that needed to catch up in their system I did not yet call back. However, I did receive a new bill for the period 8/15/13-9/15/13 for TWO boxes - again, I only have ONE box at my home and a computerized receipt for the TWO returned boxes.

I recently renewed my contract with Verizon FiOS and I regret that action. Apparently these folks will tell you anything to get you off the telephone and they have not yet resolved the problem. I believe I am going to have to sue Verizon for breach of contract. And I just might sue them for this ulcer I've developed since dealing with them.

So one month ago, my son and I were in the homeless shelter. I arrived July 17th, and found it would cost a whopping $1,100 a month. Apparently I'm too rich to be poor, but too poor to be rich. Come July 19th, I looked at a studio which was total crap. But luckily there was an apartment as well so I grabbed it. It meant selling my beloved car, but I had my own place! The landlord said that the tenants used Verizon. So I made a call, and received a quote of $79.99/month, JUST for internet. YIKES!

However, I study online for college and watch Netflix and Hulu so made another call shortly after. This guy said it'd be $49.99/month, $60 to install, paid over 3 months, and I had to be on auto pay since I only had internet. Great, that's doable so I spent about 30 minutes signing up.

I moved in, and was ready for my first weekend home alone EVER. And Verizon never showed up. So I called and it was a hassle getting that promised 49.99. But the customer service rep was very nice, and not only promised that price, but took $20 off the first month's installation. She told me I'd receive an email but the price in it was wrong don't mind it would take time to process, and also said I had to do autopay. Great everything seemed settled.

Imagine my shock when I received a bill for $108!! I was charged $79.99 for JUST internet PLUS the first month's activation fee that I should have had off. I promptly called, and after 20 minutes was told I'd have to speak to the rep that promised me the $49.99. Come Wednesday, no word. I called, said I'd get a call back. Never did. Called again, and by then I was exasperated. I kept hearing that this price didn't exist; others said it was online only. I had one rep coolly say, "Did you receive a confirmation email with the price?" Well yes but I was told to ignore it! I did get a bit mouth with a supervisor, and she promptly said, "I'm not helping you. The price is $79.99 and I'm not changing it." Hey at least I only got upset with one person! I said I just wanted to know that the $108 wouldn't be taken out. I finally spoke to Billing who issued credits and swore everything was settled, I would not have $108 taken out.

Brace yourselves, it gets worse. $108 was taken out, and a rep nonchalantly said that nothing could be done until it hit my account and the credit would take 3 days. Well, I'm tired of "I'm sorry." I'm a single mother and budget down to the pennies. "I'm sorry" doesn't put food on the table; it doesn't buy my migraine medicine. "I'm sorry" doesn't save me from a heart attack! I had to rush to the bank to allow overdraft, and they are allowing one bill to go through. I'm taking a chance and keeping my Netflix, hoping that goes through before the one that will overdraw my account. Because honestly why should I go without when this isn't my fault?

The original rep called Thursday, promised to call Friday. She is very polite and helpful, but it's Monday and no word back yet. Adding total insult to injury is commercials advertising Triple Play for $79.99 (what I was charged JUST for internet) plus a $300 gift card, as long as you sign up for 2 years. Well not everyone has a way to sign up for internet. It is completely dishonest to not tell potential customers about online special prices, and price gouge those who sign up over the phone. It's also insane that for some reason all the reps don't have access to the same numbers.

And so, that is my insanely scary too early for Halloween horror story. Despite all this, I'm willing to remain a customer. I have no idea who else would come in, when, or how good the internet would be. I don't even know where it would be installed. I start school again soon. And honestly, I'm exhausted. I'm tired of hassle. However, I'm not giving up this fight, even if I don't have the minutes on my phone to keep fighting it. I want to be taken off Auto pay. I want the price I was promised, although if there is something cheaper and better I think I should be given it. And I don't think I should be responsible for the rest of the installation fee. I've been a customer for THREE WEEKS. This is insane, ridiculous, and wrong.

I did contact BBB and updated them and hopefully they can fix this mess. If anyone wants to know why I don't just cancel, well I'm the Mom of a toddler. I have it in me to fight this. I like that it's WiFi, and the speed is great for what I want it for. I'm not just going to walk away so easily.

This is misleading advertising because when I called today I was told it is not available. I'm in Albany, NY and when they checked for service they kept going to an address in Auburn, NY and saying service is not available. When they change back to my address they say they cannot find any info. I was then transferred to Customer Service to see if they could help. I spoke to Shondra and was kept on hold for over 40 minutes while the Customer Service Supervisor Brand (ID #**) was assisting other customers.

Shondra ended up putting in a request to the engineering department and never got me through to her supervisor **. She said that she will have the engineering department call me back to get info on service in my area. She would not give me any other phone # to follow up on other than the regular 800 customer service #. I doubt I will hear from anyone so I plan to submit a complaint to the Better Business Bureau and also the FCC.

For a year I paid this amount as it was correct. I received my current bill for August and noticed it now was $153.46. I called to find out why and spoke with Hieasa. She said because I was getting a $15.00 promotion for one year and that now ended. I said I knew nothing about any promotions. We only talked about a two-year contract, which I agreed to. I told her to play back the recording. Why would I sign for two years if the price was going to increase? All she said was, "Well, your bundle didn't increase." I told her then there is no contract if they had changed the price. Her attitude was as all the other customer service people there, as "Oh well, it is what it is."

I know mine is not the only complaint about their pricing. There are hundreds if not many more. It's a shame that they can't be stopped from doing things like this to people. They would have my recording if they knew they were right though. I thought I was doing the right thing to lower my bill and getting into a two-year contract and I still got an increase. How can they get away with this?

A lady with a foreign accent comes on the line (nothing wrong with foreign accents unless you're working in a call center in India or other overseas call centers--even then it's still ok if I CHOOSE to call a company that outsources their call center). The lady keeps me on the phone for approximately eight more minutes telling me everything I'm going to get then she says the magic words... "I just need your credit card...." I looked at my phone and it said "20:20". Yup, 20 minutes Verizon had me. Verizon should really take a look at their marketing dept. because a customer who was willing to switch from cable co to a telephony company for all entertainment services, just got pissed off. I'll stay with the lame cable company as opposed to being "tricked" by the telephone company.

Then one week later on July 12 we rescheduled the service person to come to install services once again. I waited from the hours of 8-12 where this time I waited till 1:30 pm. Still no service person came once again. I called customer service, which told me that they have canceled the service until 2059 the customer service was mystified as I was. Once again I was put on hold for another 20 minutes for this information. Neither time did Verizon FIOS or their service person called me or email or even text me that there is a delay in service and I wasted 10 hours of my time dealing with them.

The manager was not very helpful in this matter. I once again rescheduled service for this week July 20 from 11-2pm. Once again I did not see the Verizon truck parked even close to my neighborhood, so I called customer service at 1:30. They told me that the tech will not show up until 530-630. That is really not acceptable especially after having two incidences already. And are you really kidding me, what if they don't show up then? No one would of contacted me if I had not called them. I don't feel that this is good customer service on their behalf to not be able to find their tech personal as well as waste the customer's time.

I filed a complaint with the EBB and Verizon just didn't respond so it got dropped. At times my work requires me to have an internet connection so I need this and have no other options except sat. service. I wish I could charge Verizon back for the huge number of hours I've wasted talking and waiting, let alone all the hours for lack of and slow internet connection. I'M SO SICK OF VERIZON AND THEIR TERRIBLE SUPPORT AND NEED THIS FIXED!!!! Maybe it's time for a class action lawsuit!!! I've had perfect service for about seven years. Three new houses built on my street in the past two years, all of a sudden last year started dropping connection. They sold me on moving up to 3 MB to fix the issue, still had problems lasting over a year. Now today they forced me back down to 1.5 which will really only be like .8. This is unbelievable and unacceptable. All because Verizon doesn't want to upgrade their equipment in the street. I now feel Verizon is doing this on purpose to sell FiOS.

I am so frustrated that I spend hours of my time several evenings with Verizon trying to correct their error on my billing. I may owe them a couple of dollars for a couple of days, maybe $20 or $30 service but certainly not $300 and I want to pay them exactly what I owe, but they will not tell me and say it will take 4-6 weeks to correct the billing.

In the end, you proceeded to blow off not one, not two, but THREE APPOINTMENTS with us over the course of 10 days. And not once did you provide us with a phone call to let us know ahead of time. And this was all after making us confirm each appointment, once on the phone and once online. Talk about wasting our time! I think it's fair to say that despite paying you several thousands of dollars on time over the years, you don't want our money anymore. What did we ever do to you? Was it because we didn't upgrade to your new "faster" internet product? Did we not buy enough "On Demand" movies?

Oh well, Comcast welcomed us with open arms and showed up a day and a half after we called them. I guess our money is good there. And the cool thing is, the internet speed is just as fast and the HD is just as sharp. Sure, we are just two customers and dumping all of our Verizon stock and switching our cellphone contracts to competitors will nary make a dent in the grand scheme of things, although we will definitely still do it. But one thing we do have is the power of negative brand association, and I can assure you that we will both work tirelessly to spread the word about FiOS' atrocious customer service and credibility as long as we can type and talk, and as long as Verizon FiOS exists. Take care.

Actually, the first words out of the mouth of the rep were "Prove it". I spoke with three different people including someone who professed to be a supervisor. I then contacted my bank, which reversed it within a week as a fraudulent withdrawal. So when I made my next payment, I was extra careful to ensure that there was no auto pay accidentally switched on, or anything else odd. Imagine my surprise when once again, Verizon deducted the payment twice. Again, Verizon was uncooperative in resolving this, and again, my bank is handling it from their end. I have done some internet research and found that I am not alone in this problem and I found complaints as far back as two years ago. It seems that two years is plenty of time for Verizon to fix whatever is causing this.

Some of those complaints show up on their own website with a few comments but no resolutions. They lock the complaints from further comments - what are they trying to hide? As for me, I will no longer make payments to Verizon online. They will just have to wait for my paper check to make it to them via snail mail. I am a senior citizen on a fixed low income and to have an extra $400 taken from my account immediately, without as swift of a return, has caused me a lot of stress emotionally and financially.

I'm retired and on a fixed income so that additional $65 coming out of my checking account hurts. I'm on automatic bill pay. Yes, I owe it but when I called to find out what the charges were, the woman was extremely arrogant. She never was rude, just very arrogant. The customer service people have this attitude that the consumers are idiots and always wrong. HATE, HATE, HATE FiOS!

I went back the next day and spoke to the manager. He looked up my account and said that YES, I do have insurance. He did not understand why she told me I didn't. I had already taken my phone elsewhere to have it repaired so I lost my opportunity to submit a claim based on the woman's misinformation. The manager gave me a $25 store credit for my bad experience with the store. What can you buy for $25 at a Verizon store? This clearly does not make me feel any better or in any way compensated for not being given a service that I had been paying for. I was merely 1 customer. How many other customers has she given incorrect information to and been totally rude to? Who does she think she is? She should be fired!

On Monday, I was changing emails in some of my sites with business, so I was not getting or sending emails. I called customer care at 7:00 am on Tuesday and talked to Andre. He said that he would open a ticket to get it repaired (sort of positive encounter). I checked all day and nothing was repaired. I called customer care after work; they transferred me to the senior tech line. They proceeded to explain that I would be charged for this service. I said hold the phone; I tell you what, I will cancel my account with you all. I asked to speak to a supervisor, was put on hold. I spend my life on hold at work. I hung up and called customer service back.

At this time, I was really steaming over this issue. I said I want to speak to a supervisor, got one and she was great, but she said there were no tickets opened on my account (Andre said that he would open one in the morning). She worked and proceeded to tell me that it would be 72 hours for this issue to be solved. I told her I hope this is not a sign of things to come for the next 2 years, told her that I would weigh my options. I called back Verizon. I will be going back with them for 2 years. I will be cancelling my account with Comcast. Beware of offers. Don't leave a great company like FiOS for something that is way more inferior.

To their credit, it arrived within 48 hours. However, I was gone on a 7-day vacation away from home when it came (not their fault). As soon as I returned, I set it up - still no DSL. I went online again for help. Whoever I was dealing with actually said to me, "But it's Plug and Play," condescendingly. After much, much more time online with tech people, they determined it was my external line. They wanted to send someone out the following Monday, but I work Monday to Friday. I arranged to take time off today (Friday) and had an appointment for someone to come between 1-5.

No one came. At 5:15, I got a cheery robocall saying that the problem had been fixed. It wasn't. I was on the phone with them again and spent over two hours more on the phone... with NO help at all. At one point, the tech either cut me off or simply put me on hold for ten minutes. After ten minutes, I began saying "Hello? Hello?" got no answer and hung up.

Next, I called customer service to complain and they just connected me with tech again. This new tech guy said he could send someone out to my house on Monday. I WORK MONDAY THROUGH FRIDAY. I had taken time off to be home today - and NO ONE CAME, despite the fact that I had a confirmation from them that they were coming.

I still have no DSL. I've always had good service from Verizon before now (for years!) and am completely dumbfounded at the total lack of help. I really don't know what to do next.

And then I stopped receiving calls until now, 6/11/13, I received numerous calls from a debt collector on behalf of the Verizon by the company name of Midland Credit Management. I explained to MCM that I don't owe anything to Verizon and to stop calling my phone because it is a prepaid phone and I get charged for incoming and outgoing calls. I explained to them that they can contact your company (BBB) to see that the dispute was resolved but MCM refuses to do so they still continue to call me on my phone which is the reason why I am contacting your company to help me with this matter.

After calling and speaking to the representative, I was told she was being charged for the box that had burned up 3 years previously. She verified that they were told on several occasions to pick up the box, but chose to continue to bill her for a box that they knew was worthless. They said it was my mother's responsibility to return the box, even though she physically could not. I asked that they credit her for the charges and told them I would return the box myself. They refused to credit her. I sent the box back yesterday via UPS, but feel they were taking complete advantage of an elderly person. The box should not have burned up in the first place which was hazardous to both of my parents. Then to refuse to pick it up and charge her for 3 years is just disgusting.

I am hoping this is not Verizon but the representatives' way of thinking and treating customers. She has been a great customer who pays timely and has been treated unfairly. I feel they should reimburse her $263.67 for the years they charged her and give her a free-month of service for the way she was treated. Thank you for your help.

On a separate occasion, I had called them to verify a few things and was told again by another rep that I would get that same X amount. 2 months later, I received a gift card for less than half of what I was told. Thinking there must be some kind of mistake since I know what I was told by two reps and even wrote it down to help myself remember, the rep I spoke to told me it said nowhere in the system or notes they had that I would get that X amount and it only said $100. As I proceeded to speak to her and insist that they have made a mistake, she told me that they couldn't do anything about it because it "says nowhere in the system that the rep told you it would be X amount. It says he told you it would be XB amount" to which then I replied, "I understand that it doesn't state in the system the amount he told me was different than what I am receiving, but this was a mistake on his part which is a mistake on Verizon's part and you need to help me out with this"... back and forth till eventually I felt my rage building up to the point where if I didn't hang up, I would make this girl (the rep) cry from what I wanted to say next.

I feel Verizon should have made more of an effort to keep me happy. I would really like to cancel this contract but they will charge me since I signed onto the contract and not a month-month. I won't do that again! No matter what they are offering as the special!

MY POINT is the Verizon reps will misinform you, I believe, purposely to get you to sign up for the contract instead of the month-month deal. Write down the full name of person you spoke with, date and word for word what that rep said if you get a bundle with them. On top of that, they put my address and name into their system incorrectly and I have called several times to have them change it and it's still incorrect. I have also had consistent problems with their HD boxes and have had tech guys here one too many times. The tech guys go to the wrong house every time too, because customer service has neglected to change my information. I would like to point out that one of the tech guys that came to my house stated that their customer service was terrible.

Good luck if you get Verizon FiOS bundles!!!! Your hair will go gray.

Tried to watch the complimentary movie on Mother's Day, but couldn't watch it because the box in the room was faulty. I spent 45 minutes (35 on hold) on the phone with a tech to troubleshoot. After that was resolved, I asked to speak to customer service rep to try to get some form of credit for that movie we couldn't watch that night or within the amount of time they give you to view an on-demand movie. The rep said, "So sorry, there's nothing we're going to do about that." Really, dude?! I asked to speak to a supervisor and after another 20 on hold, I spoke to someone who claimed to make notes on the account to give me some form of credit once I get my first bill. Never happened!!!

Fast forward to 5/26... total loss of TV, internet and phone. Phone techs could do nothing to assist from their end so they had to send a tech. Great, what time should I expect them tomorrow (5/27)? No go!!! No one will be sent until 5/28 between the hours of 8AM-8PM. Yes!!! 8-8!!! Needless to say, I'm in talks right now with my old cable company to have them come in to reinstall their services THIS WEEK. Forget Fios and everything about them. Teaches me... the grass ain't always greener.

I call to schedule a technician, but they never call back. When they do come, they don't know what's wrong so they end up taking 2-3 days to fix the problem. To this day, they have never given me a clear answer as to why it is not working. It seems that it all happens by magic and the technicians are magicians who don't understand their trade. I would not recommend Verizon to anyone and will not be a willing client going forward.

PLEASE HELP! I NEED MY INTERNET TO WORK TO PAY MY $300 VERIZON BILL!

Next I am going to write to my congressman and address the need for Verizon to be broken up due to anti-trust issues like this. I believe it's time for Verizon to face the fate of Bell. I don't know what else to do. Is there any class action lawsuits against these bad billing practices? It's stealing. How can they say you will pay less then charge more?

Within 24 hours, I had the one bill hooked up, which was time consuming. When I got my bill, neither side of Verizon was giving me the discount. After a difficult time consuming search, I found some contact information for a person at corporate in New York. I have to admit, as soon as I complained to corporate, a representative called me back and although they couldn't give me the price I was promised, they did give me 1/2 of that amount credited on my next bill. I personally would rather have the monthly fee reduced because that is what impacted my decision to add the service in my budget, but I did agree to their compromise.

Fast forward 14 months and my FiOS contract is up. The last time I renegotiated, they offered me a price but my bill was higher. When I called, they gave me HBO for 1/2 price for 1 year and reduced my bill by $15 for one year. This time around, the offer is to pay about $20 more for the same service except they no longer offer the same internet speed and want to increase it (which I don't need or want). Plus a $120 Visa gift card to renew. Every time I have negotiated a contract with them, they have misrepresented the deal and after the fact they offer a lesser deal to keep me. I think this is bad business. They should at least offer the same deal to keep your business. It is so much trouble to switch your services around and they know that and take advantage of good standing customers.

My Verizon bill combined is almost $400/month. That's a lot for TV/telephone/internet/cell. Before I had FiOS, I paid $120 cell, $85 cable, $35 phone. Even their own customer service agent told me to hold out for a better deal. I wish there were more options in my area. Shame on Verizon for taking advantage.

I was scheduled to have services installed this past Saturday (9-12 am). When 11:00 am was nearing, I called Customer Support only to find out that they've rescheduled this appointment because of shortage of a "part" but failed to let us know that this appointment had been canceled (I must have missed the bat signal). I took time off from work to wait for this installation only to have wasted my time because none showed up. Verizon attendance grade = F.

I spoke to Lori from Support; although she was very sympathetic, she couldn't help me and advised me to wait for a phone call from the foreman. There was no phone call an hour later (no foreman called, not even George!). I called Customer Support again and I spoke to Cassandra who was basically telling me the same thing as to what Lori said and that she can patch me to the Elite Team.

In comes from the bullpen, Brian from the Elite team, although he sounded overly upset that I've been having this bad experience with Verizon (more so than me at this point, he should win an Oscar for that acting) he was looking into what happened and was put on hold for the total of almost 2 hours. Brian said that they can come to the house on Monday and since I wasn't going to miss another day of work, I told him that the appointment has to be after 3:30 pm after I get out of work. He assured me that this was the case, and to make it up to me, he would credit my account not for $50 but $100 (I like how he set me up to feel grateful by making sure that I knew $100 was more).

Right before I got off the phone with him, I confirmed that they were coming after 3:30 pm that following Monday. An hour later, I got an appointment confirmation email that Verizon will be coming to my house on Monday between the hours of 9-12 am. I called Support again. After almost an hour on hold, Brian relayed a message to this time Phil (or at this point it sounded like Phil) that Brian had to put a time open but noted on my record not to come to the house until 3:30 pm. Okay, I had no choice but to take his word on this. Verizon integrity grade = F.

Monday came. While at work around 12:30 pm, I received a call from Verizon: "Hi this is Jim from Verizon; I will be by your house at 1:30 pm to install your FiOS." "Yes, for 1:30," he said, not 3:30 like Brian from the almighty not so Elite team had said. Instead of prolonging this agony, I called my husband and told him to try to leave work for 1:30 pm to meet the Verizon guy. Jim got to the house on time but what they didn't tell us was this was Jim's first time installing FiOS solo! He spent about almost 7 hours in & out of our house (sometimes another tech will show up and tell him how to do the work).

I didn't know my house was the training ground for Verizon Installers. 6:30 pm came and Jim said that we were 90% hooked up but he seemed to not get a signal either from the house to the hub or from the hub to the main hub; he needed this meter that he wasn't given this morning. He also said that he called his foreman (here we go with this foreman again) at 5:30 pm for this meter to be brought over but none has shown up with this meter. Oh, and that he had to leave because he was done at 7 pm! We were assured that someone would be coming to get this meter used, put a couple of codes in (while motioning an air keyboard) and we should be all set. Verizon work ethic = F.

7:30pm came. I was getting a bad feeling about this (I was hoping it wasn't the stomach flu that was going around). I called Customer Support again. I was told that according to their records, Jim was still working on our order. I mentioned to (I don't remember at this point who I spoke with; I should be invited to the Verizon family picnic at this point), "I assure you; Jim is not working on this order because he has since left about 30 min. ago," and I told her that the foreman was supposed to come by and finish the job. Support told me to wait for 10 min. for this call. 7:50 pm came and I was steaming at this point. I called back to be told that the dispatcher was now closed and to call back tomorrow (cue profanities being shouted).

I called right back, pressed the keypad like it was the Jeopardy buzzer just so that I can get transferred to a human being instead of this robot voice. Finally, Phil from an hour north of Manhattan (he said he had never heard of my area because he's north of Manhattan, right... he should get out of Poughkeepsie sometimes!) again sounded sincere that I was upset (they must be sending their staff to acting school!) and that he would try the best he can (in his Dora the Explorer voice) to help me out.

After being on hold for half an hour, he said that even if he can find someone tonight, I wouldn't want them to come so late (apparently, Verizon Support doubles now as my scheduling services!). I said, " No, it's okay for them to come tonight (I have no life at this point since buying a new home)." 30 more minutes of hold time and Phil came back on the phone, now with my really pissed-off husband who lets a few profanities out in the process (I yelled at him to keep his cool).

Phil said that unfortunately, the earliest they can get to us is tomorrow morning. That brought the Incredible Hulk anger out of my husband (minus the greenest and the ripped shorts - thank goodness!). "That's it," he said, "For years that I had Time Warner I didn't have to call them this much to get something installed and signed up for their service (expletives)." He put my husband back on hold to make sure there was no other option (I think the support guy just wanted to get my husband cooled off... tbh). Back on the phone, he was saying that there was no other option. So my husband said, "Then I'm canceling this order. I will box all your stuff and I'll leave it on the curb for you guys to pick up." I interjected, "No! They will come when we are available and at home." I wasn't going to make it easy for them; I was just returning the favor. Supposedly, this guy is canceling our order; there is no confirmation whatsoever. Again, we just have to take their word on it. Verizon overall grade = F-.

I went to Google and started searching Verizon customer supp... Before I finish typing, suggestions like sucks, bad, poor had come out. I'm guessing this isn't an isolated case and although they seem to have a more budget-friendly fee, if this is how we were being treated pre-sign up (installation stage), I can't imagine how we'd be treated when we're stuck with a 2-year contract and a cancellation fee of $200 or more to leave Verizon.

I went to my bank. A fax of all payments were faxed to Verizon. I know not whom received the fax the day of the fax. Secondly, I decided to send a cashier's check to Verizon. According to my bank, the check was never cashed. I have proof of all my statements that were faxed to Verizon by the bank branch manager. I also have the copy of the cashier's check. What else am I to do? I hate having to deal with Verizon based on the fact that the consumer service reps are argumental, rude and liars.

Just today, 5-6-13, I was told that someone from Verizon called me. I had been home all morning and never received a call. In addition to all this, I plan not to double pay Verizon. I will see them in court.

To my surprise, my next month bill was twice the amount. I have all the names documented and time when I spoke to each person. So far I have spoken to Ms. **, Ms. **, Ms. **, and Ms. **. Each time I was promised that I will hear back from someone within 24 hours, but I have yet to hear from anyone. I received my bill for month of May and it is higher than my April bill. This is the worst customer service ever. I have the deal in writing and yet they will not honor it. And they are telling me I am bound to 2 years contract. I will keep you posted as the fight continues. I feel helpless and want to really do something against this big corporation.

I explained my problems: I keep losing movie channels; Xfinity offers better service and Wi-Fi zone (my neighbors have it); my internet had been slow ever since Verizon started a new promotion with internet (my internet had always been fine and I don't want to upgrade!) and customer service. At the end of the conversation with the 2nd customer service rep, I took the lower promotion he offered and got off the phone. It seemed like he couldn't care and didn't even care if I canceled.

Is that how Verizon now treats their customers? I have never been more infuriated and disappointed with Verizon FiOS. I had even recommended my parents and co-workers to switch to Verizon FiOS b/c they are the company that works with you. I am extremely disappointed that my selling point for you guys is no longer valid. I will not be renewing my contract with Verizon next year (but I'm sure you don't care because you're still getting my money for another year).

"Truthfully I've started looking for lawsuits against Verizon regarding my ongoing problem with FiOS. My name is Vickie. My account number is **. The problem started when I moved from Trenton, NJ 08611 to my current address in Hamilton Township, NJ 08629. In November 2011, Verizon offered a great special, $99 for all three services with the top package level. I added the premium channel packages which were broken up in two packages to get all of the premium channels. The offer was excellent and I was quite happy with my service. At the time of my move, FiOS was offering free relocation services. I called to have my service transferred to the new address and my problems started from there.

On the day of my re-installation, I was told by the tech that the package he was authorized for was different from the package I initially had. He suggested before he completed the service that I call in to customer service. I called customer service; they explained that I had the latest promotion of $94. I explained I never requested a change to my service. She explained the change happened when I called to transfer service from one address to the other. I was very upset. I said that the he rep who took the order to move service simply said 'oh, I managed to save you five dollars.' She never stated it was by changing my service.

I told the rep I was speaking to at the time of installation that I wanted my service back to the way it was; I liked the channels I had with the original package and my account should not have changed. I was assured that my package would be corrected. For a couple of months, my main box ran different channels than my two upstairs boxes. The upstairs were minus the premium channels. Because I was working on my masters at the time, my income was sporadic, so I expected a double bill, but was stunned when I was hit with a bill for over $600+.

I immediately called to determine what was going on; there were charges for two prorated fees, service transfer charges and apparently, I still had the $94 plan. I was given a credit for several charges and assured the package would be fixed. The next bill had more prorated charges and guess what? - There was still no correction of my plan. I have gone through this same issue since moving. Every couple of months, I find my bill has a prorated charge.

This last time, I decided to get a handle on it. I made a payment of $450 on what I believe was a $500+ bill. This was the regular monthly bill, plus the prorated charge for that bill and a portion of the current bill, which meant my new bill should only have been a little over $100+ for the next month's bill. I knew based on how my income comes in that I would be past due. Imagine my surprise (not) that I was told my new past due bill was over $500 because there was a prorated charge for another change I did not request.

I called and got a rep named Jim. The rep (Jim) I spoke to this last time explained that any change for anything causes a prorate on the following bill. The charge will be based on the actual date of the change in your billing cycle. I explained that I had not requested any change and that this has been happening for so long and I was sick of it. He said he noticed that my premium channel package was another reason my charges had increased. He said my special had expired and offered to give me a new special. I said no so many times, especially since he had just explained that changes cause a prorated charge each time. I said absolutely not. I would work things out after I spoke to the financial department about payment arrangements since my bill was once again so high.

Guess what? I got an email saying thanks for the changes to my account. I never requested a change. Jim who was so helpful changed my account without my permission. But considering how things have gone since my move, I am not surprised. I guess I should expect another prorated bill for June. If every other month is prorated, Verizon is getting above and beyond my package. I was told my bill would never be over $159 per month with taxes when I first signed up after the first prorated charge which was expected. My bill was fine at my old address.

Once I moved I have yet to see a bill that represents $159 monthly even when I finally tried to catch the bill up. It doesn't help that once the problems started, I asked to be taken off paperless so I can actually see my bills each month. Oh yeah, that didn't happen either.

Please do something about this and your company. I really am frustrated at this time. I have not made any arrangements with your financial service department for my service at this time because I want to know what can be done to help me."

The technician did not call. Actually, he called only after I called to let Fios know I was waiting and I had received no call and was getting late. When he arrived, he notified me that the Fios wiring was already in the attic, but that to bring it down to the three rooms, it would cost me $55 per room unless there was already cable installed by the TVs. This was never discussed by customer service despite the fact that I called twice to confirm the cost and to also make sure that there would not be any additional charges. I was assured that $110 would be my monthly fee, free installation and $59 connection fee. Now, the only free box was a standard box (not high definition) and I would have had to pay an extra $11 per month if I wanted this box to be an HD box. Who on earth has any standard TVs anymore?

Why was I not told this when I arranged for the service? I felt sorry for the technician that was in the middle of all this. Once I have placed an order and discussed the rates with the sales dept, why does the technician have to discuss any more rates with me? He should not have to and the sales dept could have been clearer. I found customer service to be condescending and rude. When I sounded frustrated (and I was), Linda told me, "Ma'am, you are just mad." I let her know that dogs get mad, plain folks get frustrated, and yes, I was frustrated and I had reasons to be.

After 3 hours of calling, getting nowhere, being told one extra fee after another, I had it. I asked the technician to take his boxes and please leave. It was not his fault and I felt bad for him. But if I had so many problems on day one, how could I trust to have a long relationship with Verizon? I would have had to sign a two-year contract, no thanks. By the way, I had Dish Network for several years, never, ever, ever a glitch. Verizon sucks.

When I discussed this with the salesperson, I was given two bundle prices - one for a triple bundle and one for a double bundle. Before the technician was done in my home with the phone and internet Fios install, I changed my mind and told the salesperson (who sent me her email address) that I did not want the Fios internet or phone because of the shortcomings made known to me after the fact. This coupled with the fact that they did not keep their word on the double bundle pricing - had me furious.

After calling and calling, I spoke with a Matthew ** in the Maryland retention office who promptly informed me, "Too bad, we cannot give you the old systems back and the very best we can do is knock $20 off the price." Now bear in mind, I have had Verizon service for more than 25 years - at the same address. I have also paid my bill on time for those past 25 years. My recourse is to leave Verizon and pay Comcast the exact same amount for the same service. You may ask yourself why I am considering this? I would rather pay someone else my hard earned money than spend one more dime on Verizon, their terrible customer loyalty and unethical practices. They suck. Their people suck and I will not allow them to benefit from my contribution to their unethical practices.

Verizon strikes out on all fronts: The installer was given a defective box. The installer never bothered to check if the other box was set up of DVR. The tech support reps do not communicate with billing reps, which means that once the customer learns what the problem is, they have to repeat their issues to the billing rep who is the only one authorized to issue a new box. If this isn't frustrating enough, add the poor phone transfer system. If it doesn't simply disconnect you before you get transferred to billing from tech support as it did to me several times, you have to enter in all your information and then wait for a rep.

I dropped Verizon 2 years ago over billing issues and their inability (unwillingness) to resolve the issue, basically because of poor customer service is what I'm saying. Verizon reps have showed up on my doorstep from time to time over the last two years attempting to convince me that the company has improved. Now, I feel like I am suffering from Verizon induced PTSD and can't imagine ever speaking to a Verizon rep without being just a little on edge.

I was never told at anytime that my bill would increase substantially. I specifically asked over and over, "My bill is only going to go up $8 a month?" and she said, "Yes!" This is so misleading on Verizon's part. I am going to contact the BBB and Public Commission on this matter. I'm not a happy customer! I would have never wanted my bill to go over a certain amount. I am on disability! Every time you call Verizon on a problem, before you can get off the phone, they are trying to sell you something else. Be careful; it's short lived. They don't tell you about discounts, but discounts drop off and you are left with much higher monthly bill!

Verizon is notorious for disconnecting our service when we get 10 days past due. Now, after a year of never being late and paying $130/month then $160 the next month, I found out yesterday that our landline phone was disconnected on March 21st because we have a past due balance and owe them a whopping $518.46. We are both disabled, and we live on $1,700 a month, which is 150% below poverty. I am sure they will turn off our service any day now, and I have no idea how to get any help with this company while they continue their thieving and lying policy.

When I got my bill this month, it did not resemble anything that was discussed with me. When I called, they were less than helpful. They would not stand behind their employee's quote. The notes from the January 23rd call are not in the file. What they say is in the file is a figure quite a bit more than was never discussed with me. When I asked for the complaint department, I was informed that they did not have one. I then asked for another supervisor to call me back. I then went on the chat line. When I asked if they have a complaint department phone number, he said no.

When I asked how I was supposed to know if the bundle that was quoted to me was correct, he told me that I could view my bill. I told him I did and that is where the problem is. The bundle that was quoted to me is not the one that showed up on the bill. He then ended the session while I was still writing. I am very disappointed that Verizon does not stand behind the contract price that they quote to customers. Not once today did anyone try to come up with anything other than "We can't honor that." I will be waiting to see if a senior supervisor calls.

Seriously, is this what the state of customer service has come to? Do these corporations really think that we are going to put up with this? I just want to know if you have any plans to expand into my town. It is a simple question. I am sure you get asked this a lot so why not have a response or a person to respond or a place on your freaking website that maybe gives us some options? Hanging up is tantamount to saying we don't want you as a customer and believe me, the feeling is likewise.

Now they are telling me that it may be the wiring, blah, blah, blah and that I may have to pay for the repair. I then attempted to cancel my contract, but was told that I would have to pay $230 to cancel my contract. Get this! I had it installed on January 17th, called with a second issue on Feb. 13th, received their attempt of a solution on Feb. 16th and called this evening to cancel on Feb. 17th - but was over their 30 days by 0.5 days? Install took place midday on the Jan. 17th! They still with the smuggest of attitudes said they would be more than happy to cancel my service and charge me $230! Anyone know any good lawyers? I am so aggravated that I'm willing to go to bat for the rest of us.

On November 1, 2012, a group of Verizon Fios representatives came to my door and I normally don't open the door, so after they kept knocking I went to my window to talk to them to see what was going on. A guy named Rod did most of the talking and he asked me what service did I have and if I had a bundle and about how much was I paying monthly for Internet, landline phone service and cable. I gave him an estimate and he said, “I can get a better deal for you.” I said, “Are you sure and if so, will the price fluctuate and change?” He said yes he could and that the price will stay the same throughout as long as I don't make any changes. He gave me an estimate of $106.00 and he said I would get cable for three months free to see how I like it. And then he said I would get a ten-dollar discount monthly for being a Verizon Wireless customer. The deal sounded so good, so I accepted it based on the information he told me. He made me aware that Verizon had been charging my account $7.99 per month Internet Security, which I didn't know what that was along with $7.99 per month for Wire Inside Maintenance.

I asked him why I wasn't made aware of this and he said, because that's what Verizon doesn't want you to know, so he told me to call and have it removed after my service is connected on Dec 1, 2012. On the day that the men came out to connect my service, they were surprised my bill was so reasonable, so they called to check and was told that my bill would be approximately $124.66. I spoke with a lady two days prior to the connection and she said our bill would be $106.00 per month. I called at a later time to get the Wire Maintenance taken out and the Internet Security that we never used and only one was taken off the bill. And I was told that if you have pets and small children, then that's when you normally need Wire Maintenance.

The men who came to our home were even confused with the boxes that were stated to be installed. Since I'm new to Verizon Fios, I just took the advice of Rod the consultant (huge mistake). It cost $230.00 to get out of this contract. We feel we shouldn't have to pay that because our televisions were acting up after the installation, and we had set up an appointment for 12/7/2012 and no one showed up at the time slated. So, I called and spoke to a rude manager, named Oscar, who did nothing about the situation and basically covered for his employee who didn't show up. Then, he gave me a later time after we had sat and waited all day and I told him no, I would write a letter. Some guy showed up after the hours he was supposed to and put a notice on our door saying N/A when he should have been to our house between the hours of 12 to 4. It was Christmas time and we weren't waiting anymore because he missed the time we were promised.

I later sent a letter to the CEO who never responded. I then went through Better Business Bureau and that's when this rude lady named Edna ** called me. The tone of her voice was very rude and negative and she basically acted as if she owned the company and wasn't pleasant at all. When she said there would be an investigator, I thought they would investigate the rudeness of Oscar, but instead the investigator, who is some guy named John, that works for the company claimed we never had the Internet Security. And when I tried to explain to him that Rod made me aware of this, he outtalked me. Then he claimed I should have read my bill for the other charge regarding the Wire Maintenance charges and that Verizon isn't going to credit me anything after all these years and I'm just now saying something about it. He was just as rude as Edna **.

My bill has gone from $100.45 to $158.58, which isn't what was sold to me on November 15, 2012. They lie to you when they come to sell something to you and if you complain, prepare to be retaliated against, because Ms. ** also told me something about my bill being $149, and now she has responded to the BBB with some other figures. It amazes me how companies are greedy for money. Had we known that we would receive this service, we would have never changed over. We are interested in a class action lawsuit against Verizon Fios because this is totally unfair. Even if our bill was going to go up, it shouldn't have gone up this much in two months and our contract says two years, so how would a price keep going up? It's absurd. When a company is wrong, they should own up and not blame it on the customer. We are very upset about this situation.

This company goes beyond poor service and, quite honestly, is breaking into illegality. I have had the worst experience of my life with this company and I'm absolutely baffled that they still do business at all... I am suing! I will call a lawyer tomorrow and get these guys out of my life once and for all. Also, when they were messing up my billing, I didn't pay their outlandish fees and they reported a bad pay on my credit report. Now I have got to fight that, too. Folks, stay away from this company. Trust me! They are crooks, plain and simple.

I called Verizon Headquarters and spoke to a phone representative by the name of John - who informed me that I should not let them into my dwellings since I did not order this service and currently using another service. I feel this is a gross violation of a monopoly trying to switch my service to their service and we're in this free nation. Has anybody the right to tell someone what they need to do? This is also a violation to the premises that I rent and I should have rights to decide who I want in my apartment. Since 8:00 this morning, the Verizon team has been banging on all the tenants' doors and has used threatening insults for the tenants who do not want the team to come into their premises to install the boxes.

We all have lives that we will not put on hold just to have someone invade our premises to install something that we did not order. Please let me know my recourse from these threats and possible loss of my current internet, telephone and television service due to possible slamming by Verizon.

Last incident happened was when I wanted to remove my Fios, but they wanted me to stay with them by matching the price with other network so I stayed with them. I agreed with the price of $110/month for 2 years contact, with HBO for one year, no charge and I will have the same as I had before for boxes with them. Then a week later, I called to check my HBO and bills if I would get the same amount as I was supposed to get! My bill was over $130. They claimed that I misunderstood and I have all kinds crazy because I had enough of them! Here I am reporting about this company and please have it in your record. Thank you. At the end, I'm still waiting for my coming bill this month for approximately $110. If I do not get this bill, I will be calling you.

At the end of the 7 days, I again called and was told by Jalesha that on 1-8-13, the money was sent and I would receive it back into my account on 1-15-13. On the 15th, I checked and the money was not in my account. I called and talked with several individuals and finally asked to speak with a manager. Jerry said that I needed to have my bank fax a letter stating a payment was made and that only $770 could be refunded to my because they took money from my credit because I had a bill that need to be paid. I told Jerry this was not fair and I have been trying to get my money back for two weeks and was being given a runaround. I had talked with a Debbie, Amy, Jalesha, Danny, Cory, Rima, Quanisha, Carlina, Brenda, Jerry, Joe, Arvia, Laura, and Calvin. And the only thing I am being told is "Sorry, but this is all I can do is request a $770 refund for you at this time and it will take 7 to 9 days before you get it."

I am the customer, and for a company to be ran so poorly is beyond my comprehension. Jerry said he would transfer me to Customer Service. He transferred me to New York, New York transferred me to Texas, and Texas transferred me back to California. I feel you should be trying to make things right or offer me a credit for receiving such horrible treatment. What happened to "the customer is right" or just being treated like anyone gives two cents. After I being given the runaround by the Financial Service Department and Customer Service Department, someone tell me why anyone would want to stay with Verizon Fios.

I have sent the proof of payment in five times, to five different people, each claiming to be the "supervisor" of the previous contact. Why has no one been able to find the measly $62? I pay them over $140 every month, on time, I might add. I now consider this to be a theft against me, as I am continually harassed by Verizon for the "past due payment" even though the payment was made and they have received ample proof of this. I have dealt with 15 different people in the Verizon company, not one of which has corrected the issue.

I accepted the new bundle and tried it out for the thirty day period. During the trial, I became dissatisfied with the TV portion of the bundle and decided to opt out. Surprise! I could opt out of the new bundle, but I could not return to the service I had (Premier). I could only be bundled into other plans that were way more expensive than my original plan or into a plan that was deficient with respect to the service provided. I was not told of this limitation at contract initiation. Talk about deceptive practices, this takes the cake. At present, I am stuck with a reduction in service and have not received any acceptable response from Verizon. I will seek service from other carriers while I file a complaint with the FTC over Verizon's deceptive practices.

At month 13, my monthly price increased significantly and was much higher than what I had agreed to upon signing up for the service. I was unable to get this rectified and was forced to pay a higher price. Verizon informed me I was welcome to leave the service (they in fact suggested this numerous times), but that I would pay a cancellation fee although I technically did not sign a contract with them. I had a new baby the same time I entered month 13 and couldn't fight them anymore. So I gave up and paid the higher price. After the second year, my rate increased again. Supposedly, there are no discounts available.

Now about the service. For the price I pay each month, I expect to be able to watch my programming when I want. The amount of times I try to access On Demand programming and get an error message far outweighs the successes. My internet speed is slow most of the time and although I am paying for an upgraded speed, I did not see any increase in speed from the past. Verizon argues this and insists it is faster. Anytime I call customer service and am using the computer at the same time, i.e. if they are walking me through a process online, they are astounded by how slowly I'm progressing. It's their service! I strongly dislike Verizon Fios and wish there were more options available or at least better customer service/honoring quoted prices.

Through my attempts via the web and phone, this company clearly is set up to never actually speak to an individual. Their website and phone are a maze of prompts and questions, never ending up with a real individual to speak to.

After I got off with Agent Natalie, I logged into my Verizon account. It did show me my current service of $26/month + my new order of $34/month. It looked just fine to me since my dial up DSL will go away and my next bill should be $34. All to my surprise, when my first bill came, the $60 per month on my new bill did not reflect my old dial up DSL anywhere at all. It was merely the new bundle deal that I got. I was totally upset and felt cheated. I called Verizon customer service. Agent Lisa told me that my confirmation notification did state that it would be $60 per month. Since I did not reject it, there was nothing she could do about it. I tried to explain to her the bundle deal that Natalie told me and what I saw on my online account when I was upgrading the services. However, I failed to keep a screenshot.

Since they're not willing to honor the deal, I felt being cheated and asked to cancel the services. I realized that this was not yet the end. I still have the upcoming final bill, which will have the $230 early cancellation fee, to fight with. =(

Shame on Verizon!

Jump forward to summer of 2012. We had work done in our yard and the workers accidentally severed our Verizon Fios optical cable. We didn't care at the time since we weren't even using it. Now fast forward some more to November of 2012. After Hurricane Sandy hit our area, we had so many issues with Cablevision/Optimum and our neighbors with Verizon Fios never had any interruptions in their services. So we decided to switch back to Fios. I called Verizon to place the order and immediately explained about the severed line that was going to need to be replaced first. Once again, I was told this would not be an issue. There would just be a delay since they were still backed up from the storm. Not a problem for me. I understood about the two-week wait. However, I did stress to the customer service rep that the buried services had to be done first. Again, not an issue, I was told.

On November 27th, a tech showed up, rang my bell and told me there was nothing he can do for me since there is no fiber optic line running to my house. No kidding! I told him the story. He called a supervisor and gave me a new install date of December 6th. Later that day, a customer service rep called me and said that the buried services would actually be out here on the 6th and the install will be done on the 7th. A few days later, someone came out and marked my property so I felt things were finally on track. December 6th came and no one showed up to do any work at all. I called Verizon again and I'm informed that someone canceled my appointment! I am once again angry and confused by how a communications company can be so God awful communicating with their customers and their employees!

Of course, I get a few hundred apologies, and I'm now given a new date of December 13th which I'm really unhappy with, but okay. They claimed they couldn't get out here any sooner. December 7th, I'm making dinner around 5pm, the doorbell rang and it's Creamer the service here to bury our conduit! I'm annoyed yet happy that someone is actually here to do something. December 9th, I was sitting at home watching football and the doorbell rang and it's a Verizon tech. Unexpected by us and he's completely confused as to why he's been sent to our house to do an install when we still don't have the fiber optic line buried! That's where my story ends since today is the 9th. I have my open date of the 13th for the install which I have to assume still won't happen unless someone showed up here before then to bury the fiber optic line. What a disaster this company is!

On 11/14/12, when my DSL was supposed to be reactivated and the phone installed, I got home only to realize there were no services. I called again and was transferred to various departments with no solution in sight. Finally, a customer service rep told me that a tech would come out the next day to fix my phone, without which the internet cannot work. Next day came, still no service! I called again. After being transferred all over again, another person said a tech would come back again to diagnose the problem, but there might be a charge. As we were talking, the line went off; and when I called back, no one seems to know anything about that conversation. I have tried several times since then without success. This is very frustrating; I explained multiple times to Verizon reps that I have online classes and need to be able to log on to take my exams and turn in my papers.

For three weeks, I have not been able to do either of this and have to cancel my classes. I was told again by another rep that my DSL was up and running. Therefore, I tried logging in again at work just to retrieve my email messages but still nothing. I kept receiving an error message asking me to call Verizon. So far, my experience with Verizon has been very unprofessional - with my accounts being canceled when they should not have been canceled, my emails disappearing, and my phone and TV not working even days after they were supposed to have been turned on. The emails that disappeared were my business emails, which I cannot afford to lose, yet they are gone without a trace. Verizon is still the worst company I have had business dealings with, and I would advise anyone considering signing up with them to run. The only time you get a coherent info from any of their reps is when you're being signed on. I wasted over 30 hours speaking with Verizon reps without solution, but it took me less than two hours to change to Comcast, and my services are up and running in three days. Shame on Verizon! Thanks.

The EVOC guy (Austin) lied to me at first saying that VZ didn't have a Motorola HD DVR. So, I went on the internet and they sure do have one, its Motorola 7232-P2. So now they have wasted 3 days of my time, and I, the customer, don't have the right to get equipment that will work. I asked them to send a technician to my house and they said, "We don't do that, we will mail you another Cisco DVR". And I said, "No, send a tech with a Motorola box". So after all the lies, 3 so far, I the Fios customer either have to placate VZ or I don't get a functioning DVR. I pay $2000 a year to be treated to this lack of both service and respect (lies) for me the customer. My advice to anyone who reads this is don't ever sign a contract for Verizon's service of any kind, because Verizon doesn't have a clue as to what customer service is or means, they want your money and that's it.

Well, today was the straw that broke the camel's back. It has been amazing to see the gradual progression at Verizon regarding that offer to where today I was told, "You are not eligible for credit or for the $14.99" contrary to what I've been told for years. After looking the offer up on the web to look for the fine print if it still existed, the supervisor I spoke to insisted that any move terminated the offer (contrary to what was originally conveyed to me). I came across all the complaints from others regarding the same matter. I will be shopping around for an alternative, but it is sad to see how customer service has done a free fall with Verizon.

He said, "This is going to take hours and hours and hours and hours to get done." I said, "But it's you doing the work, not me. So what do I care?" I threw him out and cancelled. But of course, then I got 20 calls from Verizon and their attention. LOL! Cablevision product is kinda subpar, internet speed is very inconsistent and the cable TV picture has issues. But their customer service and repair is excellent. I'll stay with that, as repair and service is paramount and Verizon is the worst in the world!

My main concern is that Verizon is deliberately using a sneaky marketing technique to those who are not aware. In both On Demand and VOD, whether you are using the guide or On Demand button, your first choice is to buy the movie for an exorbitant fee. If someone is not aware and try to get out of it by hitting buttons, they get billed for it. Verizon should let their first choice be an option to select what type of fees they want instead of automatically defaulting to the buy option. Verizon can change their program if they want to, but they know that this makes money for them. My question is why can't Verizon default to Watch Trailer instead of the buy option? Consumer, beware.

Later in the week, I listened to a voicemail left by Verizon informing me that the Installation Technician would be at my property on Saturday to install the products I had requested. I was furious because without my consent, the pushy salesman had ordered the products I had declined. I called Verizon Immediately to demand an explanation. I spoke to no less than six Verizon representatives who quite frankly were disinterested in anything I had to say. They were not apologetic or empathetic to my situation and by far, the worst customer service representatives I have ever had the displeasure of talking to.

I returned home that day to discover that the Verizon Technician had disconnected my Bright House Cable and Internet connection and installed the Verizon cable line, again, without my consent. I was without cable and Internet for three days because of this disgraceful attempt at business by Verizon and its employees. I regret ever contacting Verizon and am adamant I will never do business with them for as long as I live. I encourage others to select a reputable cable company like Bright House that prides itself on customer satisfaction. Verizon does not even have a complaint department - that is how much they value consumer feedback. I hope that their flawed customer service and sales procedures lead to the loss of business, profit and eventually, the closure of Verizon FiOS.

I signed up for $99 a month Triple Play, received the 1st bill for $212. This bill included all the premium stations and international calling. I had signed up for none of these services. I called, spoke to someone who would remove the services but not backdate the changes and adjust the bill. I asked for a supervisor to call back - never received one. I called again. I spoke with a wonderful CSR who adjusted the bill but told me she could not give me the deal I was originally promised because it does not exist. She got my bill within $10 of the original package I had intended to buy. My bill was fine for the next 8 months and I had signed up for automatic payments.

I received 4 emails stating that my account was to be interrupted due to an unpaid bill. I called and they were sent out "in error." Now I had wasted way too much time, so I contacted Xfinity and started services with them. They were giving me 3 free months so the $150 early termination fee from Verizon was okay with me. I called to cancel my Verizon service on 8/30. I received a bill in August for my regular installment. I allowed it to withdraw assuming the billing hadn't caught up and the next bill would be for about $30 because of the early termination fee.

I called after the payment went through to verify that was going to be done. They told me that my service was never cancelled. I asked to speak to a supervisor, they told me I would get a call back within 72 hours. I didn't receive a call back so I called in again. This time they did show that the account was cancelled. I told them I never received my callback and they told me that they don't do that anymore. At this point I asked to speak with a supervisor again. I was told that none were available and I would have to wait on hold for about 30 minutes to speak with one. I declined. He also told me that I would receive a bill for about $30 come September.

September came and I received a bill for -$14. I think that finally, something goes my way. On September 28th, they withdrew $128 from my account. I called again. After the 4th transfer (and I admit I didn't have my acct. #), I spoke to someone who told me it would be 60 days until I see that refund. I reminded her that as customers, we had 30 days to pay our bill and that this was insane. She said that is their procedure. I also explained that there was no authorization on this debit. She ignored the comment.

I let myself cool down for a few days and called again, only this time at 6 pm. Well look at that, I can't get a person on the phone after 6 pm. I have to call M-F from 8 am-5 pm. So now I am supposed to take time out of my job and pay for this! I did the chat support online. The person on the other end told me to call an 800#. I called and the recording told me to call back M-F from 8 am-6 pm. I chat ... again. I am still chatting and have been the entire time it has taken me to write this review. Wish me luck!

I called back a third time and waited on hold for 14 minutes and proceeded to enter my 10 digit account number. The the automated system hung up on me. I have now been waiting since 10:46AM and it is now 11:15 for an online service chat representative. That's 30 minutes and I still have 7 people ahead of me and it started with 17. I just want someone to let me pay my bill. I have a credit card and should not have to go through this especially since I have everything set up on my online account that doesn't work.

Speaking to a Verizon rep didn't resolve any problem today and they didn't give me any new date/time for the Verizon technician to come to the house. There were only, "I understand your frustration." At this point, I'd like to know whether I'm legally bound by a contract, which expires next year, when the service provider doesn't provide the service. I am switching to another service provider, but my fear is Verizon will try to charge an early termination fee. At this point, I'm extremely frustrated with Verizon and want nothing to do with their services - internet, mobile, or otherwise.