Verizon Fios Reviews

It seem that my complaints have again fallen on deaf ears!! As far as the contact back from this email I sent the "Leadership Team" on 8/24/15 the person who was to call me back Tacoma ** did, but when I returned her call several time & left voice messages as on her Voice Message Greeting its says to press 0 to talk to someone ASAP that prompt doesn't even work! You press 0 & it says "if you are happy with your message press #," not ever did it get me to another rep! Then left messages for SHAWN **, no call was ever returned. We have been with Verizon from when it was Bell, then AT&T, GTE then Verizon.

Basically, it sucks. Whatever Fios is touting, it's a sham. We bought the 50 MPS service and we barely have dial up... on a good day. Unless we are within 10 feet of the router, good luck. Just don't do it. Admittedly, the Fios TV service is competitive. I wouldn't say that it is better than anyone, but equivalent. We had Directv for years and this is as good except that it doesn't flake out with the first sign of a thunderstorm. That's my story.

Was told that four of my hd TVs would not need a set top box for basic cable. When installer left the house the TVs said no signal. Called customer service and was told I needed a signal adapter for each TV. Only $2 a month for each TV. Four TVs, only an extra $96 a year. Immediately we told them to cancel, unfortunately the installer chopped my Bright House phone lines so now it's going to get interesting. I'm not returning their equipment until they fix my phone lines. I think a lawsuit is in order.

I transferred services on my two-year contract account. I had 1 year left and when I transferred my services to a different location they told me it wasn't going to start my contract over from the first month but little did I know, they did. Now I canceled my services and I have to pay 20 months ($200) in early termination fees. Verizon is the biggest money hungry scam artists there is. They don't care about their customers, they only care about money and these people are what makes middle class people like myself become lower class. A bunch of scumbags. There is nothing I can do about it and if I didn't care about my credit, I wouldn't pay them a dime.

I have been a customer with Verizon Fios for 2+ years. I renewed my contract with them this past May (2015) when I moved to a new address and the promotion they were running at the time was a $300 prepaid Visa along with qualifying service agreements. I agreed to this promotion and had our services transferred. The shipping date, as I was told from their customer service department, was August 5th however due to a processing error it was not actually shipped until the 17th. When I got in contact with customer service they notified me of this change, promised the gift card would arrive no later than the following Monday, and gave me a $5.95 credit (I may be mistaken on the exact amount) to offset any late fees I accrued on my account as I was planning to use the Visa to pay my current bill. That Monday came and went.

I've had my FIOS for nearly two years. Just a little shy of fulfilling the two year contract goal. Unlike the other customers I was actually content with my service and wanted to transfer it to my new location, as I will be moving from county to City... But there is just one HUGE problem - FIOS is not offered in the city of Baltimore. A little upset I called a few times and spoke to other people to ensure I was being told the correct information. My initial call the rep told me "okay just let us know the date." I call back with the date because I happen to hear a broadcasting on the radio telling me that Verizon has not fulfilled its obligation to service the City with FIOS. After the rep checked it was true. The service would not be offered in my area. They tried to get me to switch with another company that they usually sent customers to that relocated from their service area but I'd done business with them years ago and I didn't want to..

In the month of August 2015 we received a promotional letter telling us if we renew our service for another 2 years, then our bill will be reduced, but when we look into it, our bill actually would be increased to $5.00 more. Yes, $5.00 is no big deal but the fact is that they are trying to misleading us to renew and demand that we would have to pay more which makes no sense. Here is the customer service relation defense: "we will increase your bill if you don't renew for another 2 years, and the reason you are paying for $5.00 more because we have increase our rate."

I quit using Verizon service 6-7 months ago and switched my two phones to another service. We also had a Hotspot Device which had quit working and we no longer needed. I went online (as they tell you to do over and over while you're on hold on the phone!) and thought I had closed the Hotspot Account. I then paid the final amount due. I received a bill the next month for 00.00 which said "this bill is just a courtesy" and I thought OK I'm finally rid of them! Then about 3 months later, I receive another bill for over $100.00 out of the blue! When I call, they admit that there has been absolutely no usage on the account but they say that I only "suspended" the account for 3 months and that it re-opened and they charged me a whole bunch of extra fees for a total of about $140.00 for absolutely nothing!!

I will be switching to another service soon!!! Verizon fios has been the worst ever and I only been with them 8 months!!! Overcharging/did not receive credits that were promised to me after 4 techs came out smelling like beer to fix my internet then after 6 months I find out my main box was defective and replace but never receive credits after this issue also!!!! This is the worse provider for tv and internet!!! Please everyone stick with cable. They have better promotions with no lies or contract!! Thank god I recorded all convos with tech and Fios service!!! Good luck to all.

This is the worst unprofessional company. I have had them for several years. They accidentally disconnected my service while I was on vacation. When I tried to get my services back (swear, never been late on my payments) they apologize and was told I would be getting the exact same services for the price plus waive the activation since it was their error. I have called sooo many times. They are charging me almost 40 dollars more a month for less service. I call and am told a supervisor will call me. I have been dealing with this issue for over a month and NO ONE calls you back.

For over two months I have worked with Verizon to get their hardware fixed restoring my internet speed to 25/25 as per my contract agreement. They acknowledge the problem. Once a week or so they ask me to retest. Then I call them back to say it is still broke. They schedule another fix that gets cancelled and then rescheduled. And so it has gone for well over two months. When I tell them to credit my account they say they won't until the problem is fixed. I ask when it will be fixed and they say "well I see a fix schedule for next week." I terminated the service because not having internet for two months is unacceptable and there is no reason to believe Verizon will fix the problem. Making it even worse Verizon refused to credit me for the two months of no service. They are the SINGLE WORST COMPANY I HAVE EVER DEALT WITH.

I switched from Comcast to Verizon because of the $69.99 triple play deal. My bill has not been below $140.00 a month. Every month I have to call and have them take off overcharges on my bill. For the first three months my phone did not work and they came out three times to fix it. They attempted to charge me and after fighting with them finally has my money refunded. I just switched back to Comcast today. I will gladly pay the the early termination fee to get rid of this company. I am warning everyone I know not to purchase anything from them.

I was ecstatic when my building (finally) began offering Verizon FIOS, so after 15 years with TWC I immediately signed up. To be clear I never had any real problems with TWC, but no real love either: it was just a service I used which mostly worked. I had read the many comparisons saying FIOS was faster (I don't need a T1 line run into my apartment, I could stream movies and upload/download files fine with TWC, and the one throughput problem I had was solved with free updated equipment). I had heard Verizon FIOS was the promised land and was looking forward to faster speeds and more channels and services. Boy, was I in for a surprise.

I was approached by a Verizon Fios Sales Representative who was knocking at my door. After talking with this person, he explained that we could save some money by bundling my TV and Internet. I took a look at the various plans and with the discounts that were going to be applied, he estimated that we would pay about $115 mo. for the next two years. This seemed like a pretty good deal and so we signed up in April. We were promised a coupon for a Verizon tablet, in the amount of $200.00. We were told that this coupon would arrive after 30 days. We were on the lookout for this coupon, when it never materialized.

Over six months ago, I upgraded all my set boxes and returned the old equipment. I received notice from Verizon that I did not return all the equipment. I called customer service and they talked to shipping/receiving and told me that they made an error and everything had been received. A month later, I received a bill for $240 saying that equipment was not received. I called customer service again and they said an error had occurred and it would be resolved. Next month, the bill arrives and same charge. I call customer service once again and this time talk to a manager who does an investigation and tells me it is a mistake and continue to not to pay the charge and it will be resolved in the next billing cycle. Next month and several following months no resolution. I have made several calls, posted a complaint on their website and have posted comments on their Facebook page and the charges remain.

I talked with a sales rep at Walmart where he had his stand set up. I got some information and called him back later. He quoted me 119.94 a month. 2 year contract and guaranteed price for 3 years. Would you not assume both of these terms contract and guaranteed mean 119.94 for 3 years? No it doesn't to Verizon Fios. When I go on line this is what it says: Price Thru July, 2016 = $84.99, includes $50.00 in monthly discounts. Price Thru July, 2017 = $94.99, includes $40.00 in monthly discounts. Price Thru July, 2018 = $104.99, includes $30.00 in monthly discounts. So you see the discount goes down 10 dollars a year and the base price starting at 89.99 goes up 10 dollars a year.

I was not told there would be a $69.99 activation fee when I registered for Verizon Fios internet. Customer service was immovable (see attached screen print), and refused to waive the fee. I was convinced to try Fios again after a bad experience a few years ago, and am fully disappointed once again.

I ordered Verizon phone and internet for my business with 2 lines and two year agreement during promotion. But they charged me $192/mo instead of promotion price $79.99/mo. I have to call them every month to deal with billing department. I am really sick of this.

Verizon Fios sold me a $29.99/month deal for internet only. The guy said it would last for 3 years. I got the billing estimate and it showed that the price would go up $10 after the first year, and after the 2nd year it would go up $25. At the time of the install, the tech's tablet showed $59.99. I said that's wrong, it should be $29.99. The customer service reps continued to assure me it was $29.99, but they had to put a ticket in and I would hear back in the next 24 hours. Never heard back.

WE'RE HERE TO HELP. Technical support and account management - 1-877-449-6767. New sales and adding services - 1-855-390-5323.

I was scheduled to have internet installed between the hours of 9 am and 6 pm. I was the primary contact person with a secondary contact person assigned to my daughter. At approximately 9:14 am, my daughter received a message on her phone that the technician would be here in 30 minutes. I waited all day long and at 5:50 pm, I received a phone call from Verizon with an automated message saying that my appointment was canceled and rescheduled for September 2, 2015. I took the day off specifically to tend to this highly anticipated appointment. When I called Verizon customer service, (of course outsourced to the Philippines or China) I was told there was presently a strike going on and that it had affected my appointment. If there truly was a strike going on, then why on earth did Verizon schedule an internet installation appointment for me? That is a bunch of garbage.

Repairman was a no show. Verizon called me at 4:00 p.m. to explain that they could not get a repairman out as promised. I took off from work two days in a row. They don't value their customers one bit.

This sale representative who was walking by talked to me on Monday 3 of August, 2015. He told me that with Verizon I was going to pay less, better service and etc... I told him I did not want the service because we like all the sports channels we get with DirecTV. He said I could get all those and pay less. I ask him how much less and he said he was going to check. He was carrying a tablet. He was taking too long to find out so I told him to give me a flyer and I was going to show it to my husband when he gets home. He told me he didn't have any but he could do it by e-mail. He said I had to answer some question to send me the info but one of the question I did not know the answer so I told him, "I don't know this question so don't send me any info because most like we are not getting Verizon service." I went back into my house and he left.

The complaints go on and on. They regard to customer service to the quality of their product . I was giving a different answer from every single person I talk to the wrong answers. Had more problems with the quantum files box in one day than I did in the whole eight years I had TiVo. Also just inferior to TiVo box press a button 20 times in order to get it to register one. Asked to replace several times over year. They kept saying "there's no point they're all defective". Compared to Comcast it's been a new wireless is available everywhere; never once come across Verizon. Also the bias MobileMe never works. I think once in one year at work plus you can never watch recorded shows. My first recommendation TiVo, second Comcast. Never in a million years Verizon.

I have been dealing with Verizon for years. The STBs always lock up (three have just died) when using the menu or guide, internet is constantly experiencing connectivity issues due to the crap equipment, and it is nothing but lies from these reps. Rate hikes and forced "upgrades" to higher data tiers along with everything else just screams that maybe it's time to slap them in the face with class action lawsuit. We are not getting what we paid for and it's glaringly obvious. Any lawyers here?

I called Verizon FIOS on 8/4/25 to set up new service at residence due to a relocation. The home was already FIOS ready. Was advised that the shipment would be received on 8/7/15 for a self-installation. On 8/8/15 I have not received their shipment, verified UPS tracking record that product was never received on their behalf. I proceeded to call Verizon FIOS customer service to check the status of my order. After a long wait, while rep was investigating, he could not tell me "why" package never made it to UPS? He advised that he would research further & contact me 1st thing the next morning. By 1 p.m., I never got a call back... so I proceeded to call Verizon back. This time, I was on the phone with a rep for 2 1/2 hours, could not figure out "how" to resolve the issue. He proceeded to cancel the order, place a new order & ensures that a technician would be out that day for installation.

Ok. We're in a contract for 2 years. We have 75/75 Internet. Our WIFI is so slow we get 10/4 and a lot of times 5/1 speed. We have had 5 service calls and even the techs could not get it any better. When I call they ask how many devices are on the WiFi. I told them 10 and they told me they don't warranty the WiFi just landline only. What a joke.

I am the nicest person anyone could meet but today I had the worst customer service ever!!! HER NAME WAS CINDY AND HER ID # IS **!! I can't imagine how many other people came across her but if you ever wanna have a bad day ask for her & she'll assist you!!! Unbelievable!!!

I am now on my third call in 24 hours. Apparently their software people like to make update without verifying what else is affected. Now every time the clueless tech support (sic) people fix one thing, they break something else. To add insult to injury, this call was connected to the Philippines and that person admitted to not being able to fix the problem.

I switched from my Optimum cable service to Verizon's triple play 6 months ago. I just realized that for the last 4 months they raised the bill by $2. When I called I find out it's because they raised the equipment prices, even though they sign a contract that doesn't specify that. Apparently the fine print does so they are free to do this. There are many complaints by many people online about this. Once my contract is over it's going to be goodbye to Verizon for home and for mobile.

Verizon Fios after using for 2 years and having great service, they just expect the customer to pay anything for the service. Our plan is going up 30 percent or $50 a month, which is just an insane amount for anyone to pay! Now that I have all this equipment in my house, I have to figure out how to ship it back and have a huge electrical box they don't want to remove in my garage. I truly believe the customer doesn't matter to them. When I called to disconnect they said, "ok nothing we can do about pricing."

They tell you that the service you have is no longer available and that the new service will provide more! I am hearing impaired and was forced to switch and repeatedly asked if I were getting the same service for supposedly $10 less and I ended up getting less service and paying $20 more per month. I asked before confirmation what would be the cost... They only tell you the amount of the service without the taxes, etc. That amount appears to be less than what you were paying previously... The HIDDEN COSTS APPEAR after you confirm the contract in which you cannot cancel without a $300 penalty! You are stuck with fewer channels and a higher bill for two solid years! They do this because there is no regulation. A RIP OFF.

I'm glad I read the numerous complaints on this board, still, I chatted with a Verizon rep. and told her I will be needing internet service for my laptop. Right away she pushed things that I don't want or need. I told her that: I currently have Clear but Sprint bought it and come November Sprint will no longer support the Clear USB. My usage with Clear is 12 gb monthly and that I answered Verizon's questions on usage and it suggested 1 gb. I asked her why the difference? She took forever to answer and when she finally did she told me: "You do NOT have chat capability in your computer" and told me to call a number, ha ha ha. I told her: "We are chatting right now and thanks for confirming the numerous complaints about your mickey mouse co."

I have been overcharged between 2000.00 to 3000.00 and everyone says when I call (numerous times) "I need to go over this and I promise I will get back to you within 24 hours." Never get back to me. Can you please call me at **, I think the only way out is to go back to cable and go to small claims court with Verizon?

An area outage with Verizon Internet is managed with absurd lack of transparency, or truthfulness about commitment to restoring service. It may take another 40 years to fix this problem, which is ultimately due to the capture of internet technologies by oligopolies (and their oligarchic control of democracies). Consumers must fix this.

I specifically asked the saleslady that came to my front door if I could get WIFI everywhere because that's the only reason I stayed with Optimum for all of these years. My only problem was that I was limited to 5 devices and I have a big family. Everyone has at least a phone. I told her that I've never seen Verizon Wi-Fi before. She told me that and I quote "WIFI is visible to customers only and that once I get services, all my family will get free WIFI." THAT WAS A TOTAL LIE! I have to sit in front of the equipment in my living room to get WIFI.

I've been a Verizon customer for all of 4 hours and absolutely hate it!!! I was suppose to have my FiOS install on Saturday between the hours of 1-4, then it changed to 1-5. Then after 4 on Saturday, I received a call from Verizon stating that the tech was running behind and that I will have to reschedule. I was furious! I waited all day as a potential customer and this was the treatment I was receiving already.

When I first purchased Verizon as a new customer, I qualified for the bundled price of $89.99 for TV, Internet & Phone. I never received that price. Without extra pay channels, I began paying $120.00 a month. When I complained, they gave me the run-around. After the first year, my bill had reached $180 a month. Not only that, but I kept getting pop-up boxes with "Channel is not in your package," although it was. I called & called & called. Hours & hours on the phone. After speaking to various Supervisors, I finally told them I would write to the main office. That finally got their attention. We settled on $120.00 a month with a few free pay channels thrown in for 3 months to appease me. Is this the way to run a business?

We changed to Verizon at our home for triple service. After a couple of months of struggling with the TV channels, we decided it's not for us and decide to go back to our old carrier. Our old carrier accepted to pay the early termination fee for us, so we called Verizon and they said they will pick up all their equipments. So I gathered all their equipment (boxes, wires, remote controls, etc.) and on the promised day their serviceman came to my house and picked them up. I asked him for a receipt, and he said, "DON'T WORRY, YOU DON'T NEED ONE."

I was upgraded to Quantum and things have gotten decidedly worse since then. Have had a faulty box replaced. A technician came out and installed a new one, but it seems that there is a sound issue every other week. Calls to customer service - The night staff appear to be operating from overseas usually result in the suggestions to unplug, disconnect, reconnect, reboot, etc., but nothing is happening. Someone was supposed to call at a specific time. No phone call. So disappointed that Verizon appears to be going down the route of other expanding companies. Clearly there is a problem with their new technology, and it is frustrating to be expected to pay for something that isn't working correctly. I used to be Verizon's greatest fan, but no more.

My home phone had no dial tone for a week in June 2014. After numerous tests over the phone, they couldn't find a problem and sent a tech to the house. The tech opened the Verizon box outside and said it was fine. Another person said they came inside the house and that's not possible because no one opened the door for a tech. I called them back and the phone rep apologized and sent another tech and told me there might be a charge for inside work and the tech would explain it to me before any work started. The time frame was about 4 hrs. in the AM. I had to wait each time I had an appointment. The tech showed up again, said the box outside was fine. Actually came into the house this time and said the jack was bad. He proceeded to go outside and I asked if there would be a charge. He replied no and continued his work. Less than 10 minutes he was done and left.

Have had two major outages (complete loss of services) in the first three months of usage. There is no sense of urgency on Verizon's part to provide service calls. The first outage required a tech who showed up four days after reporting the outage. He claimed it was a bad HDMI port on the brand new TV. He reconfigured the TV to use the RCA cables, swapped out the set top box and then fiddled with the Verizon input box. After he left, I reconnected the HDMI cable to the "bad" port and it worked fine. He obviously lied about the problem being a bad port on my TV.

I switch from Comcast to Verizon Fios and I hate it. Having had my telephone and internet through Verizon since I was a teen. I have come to dislike Verizon. The bill for three months is outrageous and I pulled up the contract I signed for Fios and what I am being charged is way more than I agreed. I tried to speak with someone at Verizon but they just talk a lot of game and don't listen to the customer. I am going back to Comcast bc the service I receive now is the worst ever!!! Plus it's a scam. They charge you higher so you won't be able to get the credit card that was offered when as signing up bc of your high bill.

Had Verizon Fios going on 4 months - was supposed to receive a tablet or a gift card and have not received neither. Verizon does not hold up their end of the contract. Call several times about both. Was reassured that I would receive and they are telling me I can't get either because some mythical discounts that I am receiving for the triple play service. Then they want to charge me to cancel my service for not receiving what was in the deal. And this is not the first problem I had and have with them.

First off I'm a long time Verizon customer, First Mobile, and now Fios and am very unhappy and ready to switch companies besides the many problems I'm now having with the cellular services. I have been unsatisfied with my Fios service. It freezes constantly, including skipping. The equipment signals are slow and don't work well, I have to push, bitten multiple times before a response. And they charge you for channel you do not have and have not ordered.

Fios installation is terrible. Installation in a pre-wire apartment took a ridiculously long time. My contractors wire the apartment prior to the arrival of the Fios tech. The tech, Patrick, was very friendly at first when he arrived. He wired the apartment for individual use either the router (which I had to rent from Fios) or the set top television box. The set top box is approximately 75 feet from the location of my computer. There was almost no signal. It did not occur to him that I wanted to watch tv and use the computer in the same room. The feed should have been split.

I just lost 3 hours of my life: Wireless signal strength is weak @ my place and my laptops and other electronic devices (ipad/iphone 6 plus) do not catch up signal when I am not on the same floor as the router. Mind you I live in a standard town home in VA. I am uploading all that lead me to lose 3 hours of my life for nothing!!! I am moving off Verizon just because of their pathetic customer service.

My elderly (over 80) mother spent over an hour with a Verizon sales rep, they went back and forth, and he keep telling her what a great deal he was getting her. She called because her bill had reached $165/month and she needed to get it down. After changes and promises of improved internet speed and new DVR box and other things the sales agent (Thomas) said he would throw in, he guaranteed her that her final bill, with all taxes and other extra fees, would be $144.21. He even sent this via email. She then received an email confirmation of her order which said her new bill would be $169/month. She called Thomas back but could never reach him. She called and called for five days, she even reached another person who said they were a supervisor and promised to have Thomas return her call on Friday at 11am. Well 11am on Friday came and went without a call.

I've had countless of problems with Verizon, who seems to not care about their customers at all. I've called them multiple times about how terrible their services are, and how it's not fair to pay hundreds of dollars per month for services that are constantly going out. I had their TV services, and I'd always lose service! Their internet is SLOW, although I have one of the highest speeds available! Not just that, but their technicians are USELESS! When they first came to install services at my new home, the tech was obviously in a bad mood and kept slamming my front door. He got frustrated and said he'd just leave the cable boxes, and that we could install them ourselves. I can't say that I upset him because I let him do his job, without even supervising him, as I was busy putting things away since we had just moved into our home.

None of us believe that we'll be just blatantly lied to by a company till it happens. It is infuriating. Be sure to always ask for the agent I.D. & the name before you do anything. You can get hung up on at any time so do this ASAP. I switched to Verizon from Comcast because of their horrible customer service. So renewed bundle agreement yr ago w/ Jerry. Wasn't wised up so no id # for him. Told the bundle amount AFTER fees & made sure this several times only to get a bill 10.00 higher for the next few mos. I let it go & that was a mistake but even if I'd got on it right away they are so dishonest who knows. Brings me to point 2. ALWAYS RECORD any interaction in a way you can easily access for future ref. w/ them or whomever you end up reporting them to. Again didn't know 2 then so I've never been able to get my $ back. They retroactively owe me that $10 per mo.

The bad news was there's no FiOS on my street. The worst news was I had to use DSL. Well, it was slow, but functioning for about 6 mos. I called several times to request an upgrade but was told I had the best available. About a week ago, my service slowed down so much I couldn't even process transactions or stream video. So I called today and guess what - there's an upgrade I can now pay for. So apparently Verizon slowed my speed to .75 so that I'd naturally want the upgrade. I have been on hold 1/2 hour and I remain, angry and unhappy.

I have been receiving strange bills from FIOS for several months saying that my bill is unpaid and my TV will be disconnected because of it. My bill is paid every month through a one bill account for all my Verizon services including FIOS. We call every month regarding this and never receive an answer but are always told that it has been corrected to find the next month the same notice appears through email, on my TV, and through the mail. I do NOT owe any money to them. My bill is paid every month.

BEWARE, everybody! I have had the worst time with Verizon FIOS customer service! Last May 2015, we had a splitter go out so we had no TV for a couple of days. When they came to repair it, they did some damage. It was unintentional and I do not blame either technician. They broke my drop downstairs from the attic and broke a pipe for the air conditioner while up there so I had water leaking through my ceiling and dripping onto the first floor. It was dripping before they left. I contacted Verizon the next day reporting the damage and requesting repair. In the meantime, of course, I got an air conditioning man out here to fix that pipe since my husband had a broken leg. Since May and to date, I have made numerous calls, been put on hold for long periods of time, transferred all over the country and requested to speak with a supervisor. Not once have I managed to get to speak with a supervisor.

I can't really complain about the service itself. As a DSL customer at my old home and a Verizon FiOS customer at my new home, I found the internet service much more reliable than the service from Time Warner cable. I also won't say anything bad about the customer service rep to whom I spoke - she remained professional, despite the obviously ridiculous boundaries imposed on her by the company.

After months of disappointments with Verizon Fios I emailed the crowd of the company. Now I am unsure if he will ever respond but it's least a try:

Our service bundle has been intermittent for the last 4 days. Unable to speak to anyone!!! Calling and calling!

I've been a satellite TV user since 1990 and converted to Fios last year. The Fios TV box (either master or slave) are not dependable. I have four and periodically one will lock up (either no sound, inability to select channels, etc) and the only solution is to re-boot (unplug) the box. Unfortunately this can also remove customer setting(s), eg. loss of favorite setting, etc. Of course this is better than Verizon's update that stopped any service for 24 hours. Seems like Verizon doesn't have much of a back out policy.

Fios did not give me access to the services that are stated in my package deal.

Let sleeping dogs lie, it is said. I get an email from Verizon Fios thanking me for my recent upgrade to a whopping $173.04 package from my contracted $136.99, which I did not make. When I called to find out, I was told the upgrade was made from a remote control in my home! Imagine that! Prior to this, I had Verizon Prime Service, no complaints there and was in the middle of my two-year contract. Now I am told I can no longer get my prime service service back because it is a "grandfather" no longer available. (A) How come I was still having service if this package is no longer available? (B) Why make it easier to upgrade from a remote? Granted I would have had parental control considering I have infants at home.

Verizon had the worst Internet you can possibly get... where I live Fios is unavailable and we are stuck with the next fastest thing. The Internet literally cuts off for 10-15 seconds about every 15 minutes. When playing an online game of NBA 2k sometimes I can't even get through the first quarter. After complaining to them for over a year they finally sent me their "most up to date" modem which made things worse. I am now breaking up my bundle with them and DirecTV and am getting TWC internet. Verizon Internet is overpriced and just as bad as their customer service... do not get Verizon Internet and if you do have it get out ASAP. It is a RIP OFF!!

While logged into my Verizon account I was advertised a rate of $49.99 for Fios 100/100 internet with a 2-year contract. I am currently not under any contract with Verizon. When I attempt to purchase the $49.99 100/100 offer, I was rerouted to a page that only offers bundle packages (phone, tv and internet together) - I don't want/have phone/tv. When I call customer service they tell me the $49.99 advertised rate is not available to me because I am an existing customer and it is due to a glitch that the offer is being shown to me... and that they can only offer me that same package for $20 more a month plus $10/month for a additional router rental. I explained that I expect to pay the rate that is advertised to me (there is no fine print stating that it is only available to new customers. I spoke with a supervisor and they said there is nothing they can do - they cannot give me the rate they advertised. That is fraud - false advertising.

I can write a book about this at this point but I'll try to be brief. Basically, I like the Triple Play product that I have and it is mostly reliable. The problem is Verizon FIOS customer service is HORRIBLE and the process of signing up for the product is TERRIBLE. At this point, I have spoken with multiple supervisors and they refuse to give me a way to get in touch with anyone higher up, so I would like to just post my issue on multiple forums in the hopes that someone higher up will take a notice at the problems and see what's going on in the customer service department. Here are some of my complaints.

We recently switched to Verizon Wireless because of some positive feedback we received from neighbors, friends and family. It has been two months and we have been pleased with the wireless service thus far. We therefore decided to try Verizon's internet service also. And believe me when I say we have never been so disappointed by any before.

I was told that I would be getting internet services for x amount but they started charging me more after the first month! I checked my credit card in two months and figured that they did so but when I called them they said it was a miscommunication and they can't do anything about it!!! I will be switching from Verizon as I can't trust them anymore and I find the reps unreliable and rude.

Hands-down the worse customer service imaginable. I have FiOS internet. Was trying to move it to a different location. The reps can't figure it out. Made 8 phone calls, spent almost 3 hours on the phone, and Verizon still can't get it figured out. Now I just want it cancelled, but the rep says can't do that, transferred me to another rep that also can't do that. So now I am waiting for a cancellation team to call me back. So frustrated...

We had Verizon Fios and we're not that happy with it, but it was the only option where we lived, so we dealt with it. This is still after many phone calls because of lagging internet and frequent buffering when only having one item on the wifi. We moved to another area and we're cancelling Verizon Fios, but were talked into it by the customer service person. We would get a new router, and a 300.00 gift card once we transferred service. We did just that. We sent in the router that wasn't working, got a new one before we moved, and sent in 2 of the boxes that we were not transferring. The installation tech did not give us a new router, and he did not set up additional boxes. He set up the router that we had received from our last complaint.

Every time I have contacted Verizon for support, the wait time has been up to and included one hour. Support, while friendly, would put me on hold for long periods of and would transfer me to incorrect locations. The support staff, many times, had difficult command of English and were bewildered that I wanted to move router. The support maze is particularly onerous so as to intimidate service calls. Maybe Verizon got too big for caring about quality service. Calling Time Warner.

I am with Fios since 08. Last two and half year for any small changes that I called them, I got lied, insulted, manipulated, wasted so much time on the phone with them, never got what I asked, TV channels change and the ones I want disappear. Charges are never the same as I was promised on the phone conversation with the customer service. They are horrible. I tried to change, in my area I have Time Warner - they are worse than Fios.

I have been a customer for close to 9 years. When I signed up they offered automatic payments for $42.00. They also do not send you a bill in the mail or email you a copy of the Monthly charges just like my gym membership. I called in 2 weeks ago for password support & found out they raised my price to $49.00 and now I was behind $72.00. I never received any notice by email or mail of this increase. When I spoke to Customer Service they were no help. This is the 1st time that I have had someone raise a price on me without informing me of the increase. With all of the other option for internet providers I am sorry I have been a customer with them for so long.

Upgraded to FiOS quantum - BIG mistake. We started having problems day one! DVR hesitated, didn't change channels, etc. Set top box was freezing up as well. They told me that the DVR runs the set top boxes. Getting a new DVR should fix the problem. Get a new DVR and it works but set top boxes (both now) are not working. Freezing up still. Call back and they tell me to do everything, I already did to reset everything. NOTHING worked. They said the set top boxes are losing the connection from the DVR. They need to send a technician it might be my wiring. if the set top boxes are losing connection from the DVR how is that a wiring issue?

A severe windstorm brought down part of a neighbor's tree, which knocked down and broke a Verizon pole into our backyard, w/ multiple cable lines & support wires for the pole also. On June 29 or 30, a Verizon person came to visually look at it. I have called numerous times since then to get "repair ticket" numbers; each time I go online to check on them, these "repair tickets" have been closed out with nothing having been done.

I am a retired Verizon employee. I am appalled as to what this company Hasbro become. In the 90s Verizon was a well respected company with hardworking people who were taught through training to provide good customer service. You were constantly in training and you had a supervisor that made sure what you said to the customer was correct and true. The customer service at Verizon is the worst and I am ashamed of them.

Every time I call Verizon Fios, I end up being transferred to multiple (i.e. no less than 4) representatives to assist me with a single issue. This is because the company is so large, and the service so fragmented, that no one single person can provide all the information needed for a seemingly straightforward problem. For example, I am incredulous that the "billing department" does not have access to my final balance. Because it is a closed account, this is handled by another separate office. So I must get transferred yet again, except this time, the financial office is closed! The left hand doesn't know what the right hand is doing. I have attempted to close my account and return my equipment, however the box has never arrived despite 3 phone calls. This company is a monopoly and littered with corporate incompetencies.

Since I ordered the Triple Play package that includes 50/50 FiOS internet, tv + on demand, and phone services from Verizon, it has been a real pain for me and my family to deal with. The cable box and modem was delivered late. Since I received and installed the cable box and modem on July 1st, 2015, I hadn't had service since activation until about two hours ago @ around 10pm. After 3 different technician coming to the house and working on the box, they all came to a conclusion that it was on the Verizon end that isn't sending the right connection to our network. We've been calling Verizon tech support just about every other day about our issues with the internet and tv not working. They sent out technicians about our box and found out it wasn't our box or modem that wasn't working and that it was on Verizon's end sending the wrong data connection to our residence.

I have Fios TV from 8 yrs. I renewed the contract in December 2014. The TV box Verizon Fios supplies was changed last year in 2014. Now it is not even 1 year and the box stopped working again. I call the technical support And tell me they have to send me another box. I request them if they can ship me for next day deliver. All promises. Sure it will be delivered. It is 7.00 in the evening, and think how come it is not delivered, so I start to track and what I see..... It will not be delivered till Monday (after 3 days). Our weekend is ruined. I have some guests coming with kids, And nothing. They have a name but service sucks. Horrible. I will never recommend anyone to take up Verizon service. NEVER!

I contracted with Verizon for a two year contract at an agreed price which I went over at least 20 times with the representative. I was overly careful to confirm the agreement because as a senior citizen I do not really go online or check my bills since they are on autopay. Sure enough, when the bill came through 2 months later I see the price creeping up. Called and found out the "representative made an error" and they had notified me in a bill. Would not stand behind the original price. Notified public service commission, they gave me another "offer" then a month later changed that. Reading online this seems to be their policy... They quote one price then change it (of course always more) when they think you aren't looking. How do they keep getting away with this?

I switched over from Comcast Cable to Verizon FIOS in May 2015. It is now July 15, 2015 and I had to call them at least 17 times since the installation. I called Verizon for service outages, billing issues, unauthorized changes in services, phantom movie rentals and upgrade in internet services that I never even discussed with them this morning. I asked for the recording to the conversation and they simply said I will have that changed back. Worst SWITCH EVER!

I recently purchased my phone through Verizon in February 2015. I've had nothing but problems from day one. I was with AT&T which I loved and had no problems with. I wanted to try Verizon out. I thought my monthly bill maybe lower and it tripled. Every month it's something with my bill. Verizon put me on a new plan called the Edge plan but what they fail to tell me they charge you a huge fee for switching your plan. Now my plan is much higher than ever. Very unsatisfied customer. Would not recommend Verizon to anyone I know.

I got information from one customer service department, then a totally different story the next day. Then had to listen to the business department argue with each other on a 3 way!!! I will cancel my account ASAP!!

I retained my Verizon Fios service when I moved to MD from PA going on 5 years ago. I had a good experience with Verizon in PA. About 2 years ago my experience began to go sour. The first thing that began to happen was my modem acted up. After several 2 hour phone calls they sent me a new modem that was also flawed. It took a month to get my service to my TV and computer back. When they sent someone out to look at my setup he showed up a day early and left me a card saying everything was fixed before even looking at my set up. I was furious. Trying to get someone else to come out was a nightmare.

I only needed internet but not TV and called FIOS customer service (lying robots or LY) to ask to do just that. They said not possible, so I switched to the local cable company and called the LR back to cancel FIOS. The phone call does not do anything with regard to cancelling, you officially cancel ONLY when you surrender the equipment. The LR do not tell you that. Also, I was due a refund of $73.01, which took several calls to the FIOS LR and 71 days to get a snail-mail check.

I've been on the phone on hold for 25 minutes waiting to talk to someone about reception that is pixelated. I followed their online advice and it does not fix the problem. This has been going on for 6 months. I can never get through to them. My contract has expired and they won't even discuss renewal with me directly. They will only talk via chat. I'm so frustrated and I pay them $300 per month! Help!

I ordered to have a new box put into a room which will require a cable. I have put aside half my day for this but the tech is still not here and I have an apt at 6:45 pm I HAVE to make, otherwise I will have consequences. I pay an absurd amount for my service, and for this "appointment" my next bill will be over 300 dollars due to an outrageous 99.99 dollar installation fee... yes just a fee to send the tech out!!! It is a completely outrageous amount these companies are ripping off customers and can't even give the service they promise, or keep an actual appt... this is completely out of control. Someone needs to put a max amount on these fee like 35 dollars is reasonable. And if you waste someone's time waive the fee!! I am so dissatisfied with this process and the money. I am basically paying for an awful experience. I need the fee waived.

It was a bad splitter that needed to be replaced, so yeah, the first techs left me without a strong enough signal, -14 db when it was reading +14 at the source. Now, the guide is not showing up, so the new tech is on the phone trying to get the box synced up with their system, so that I can have a guide. I'm glad he did that.

I met a young man in Walmart selling Verizon services. After much discussion and an agreement on the price I signed up for the service for installation 6 weeks later on June 26, 2015. He told me I would not be billed until the middle of August and because of that I would need to pay an additional 19.99 for the prorated time from the end of June to mid August. I just received a bill today, July 7, 2015, for the total of 69.99. I called Verizon and they stated that their billing does not work that way, they always bill in advance and the 19.99 was a 3 part activation fee. I WAS COMPLETELY LIED TO BY THE SALESMAN. Be wary of salesman that are not directly in store or thru Verizon directly.

DO NOT TRUST VERIZON FIOS!!! They are not trustworthy and misleading in their ads to get new customers. In February 24th, 2015 I was ready to order my service after carefully reviewing the bundle options for new costumers. I chose the triple play bundle, advertised for $114 + equipment + fees and the bundle also stated a $400 gift card, which I would receive after 60 days of service and no late payments. So I ordered the service. Now, July 7th, when I called Verizon to find out about my gift card, I was told that I wasn't eligible for it because I was given the discount on my bill instead (THE PRICE THAT I SIGNED UP ON THEIR WEBSITE IS THE PRICE I'VE BEEN PAYING SINCE FEBRUARY, NEVER LATE).

I signed up for the bundle with a 2 year contract & I already regret it 2 months later. I was quoted a specified monthly bill (they even gave me the specific dollar amount & change), but of course they didn't keep their word. The 1st month bill was the right amount I was expecting, but the 2nd one was nowhere near what I was quoted. When I called to question the bill, I was basically told that I should have known what the bill would come out to because they sent me an email. That email came after the conversation where they specified what the amount is supposed to be month after month. So they'll tell you one amount on the phone, send you an email & it's worded so that you can't argue with the bill when they charge you another amount. I'm stuck with this bill because if I don't pay it, they'll ruin my credit. If I want to break the contract, I have to pay for it too. Don't make the mistake that I made. Go with another company. Not worth it!

Their customer service is the worst.. Long Story but no one there can help nor answer my question about my bill. I have called at least 10 times to be hung up on and still not taking care of. I will never recommend Verizon to anyone else. VERY disappointed.

When I call the customer service line, it takes an hour to report the problem. Then It takes 3 days to get a repair person to come to the house. They don't come when they say they are going to come. They said they would arrive between 8 and 9 am. By 3 pm no one arrives so I sit on the customer service line and nobody answers. So I start texting. The man arrives at 4 pm and does something in 15 minutes outside the house at the fiber optic terminal to get it working. Hurray. The next morning it is not working again. So we start the process again. An hour on the phone. 3 days to get a service man.

Next week my two-year contract with Verizon ends. My relief is boundless! Two years of painfully slow internet service. Let me emphasize: Internet Service that is slow despite recent installation of their new underground FIOS cables. Not a little slow. Verizon delivered the utmost in agonizing, pull-your-hair-out, wait-for-it, wait-for-it, internet service. You can start a search then go start a load of laundry, slow.

My Verizon Fios TV cable service poorly works although I pay $140 every month. Their customer service is awful too!!! After a numerous calls (each with at least 30-45 min hold time), Verizon sends a technician to my house. He does a few tests using his device and takes away without my permission my 8 cable splitter. Anyway the service was not restored. Yet, although the visit supposed to be free of charge, Verizon charges me about $130. I tried to discuss the charge with Verizon calling 1-877-917-5487 but it was 3 hour waste of my time. Their only explanation was that I have had one week warranty within which I had to report the problem. I tried to explain the operator (ID:**) that the very next day I informed the technician (when he called me on my cell phone) that the problem was not fixed. The technician promised to consult with his supervisor and get back to me - but so far 20 days passed and he did not call.

My set-top box has had several faults in the last two months. First it was selectively denying access to channels, and I had to reboot it every time to get access to what I was already paying for. Verizon refused to replace the box unless I paid a fee for a visit. Then, the picture started going pink or pixelated. Again, a reboot would fix it. Then, it started missing scheduled recordings. Didn't matter whether it was a "manual" or "series" recording, it just wouldn't do it. The schedule would show that it was supposed to record but the box would fail to record.

I was a VERY GOOD Verizon FIOS customer. Ordered a fairly comprehensive package, and paid for it, regularly and without fail. When my life circumstances changed and I had to move to a different state, of course I tried to simply move my services. But Verizon FIOS was AVAILABLE where I moved. They SAID they understood. They SAID there would be no fees incurred, since in good faith I had TRIED to re-instate FIOS in my new home. I returned their equipment in perfect working condition, promptly upon my departure.

Looking at last month & this month bills I noticed that Verizon have raised my TV box monthly rent from $7.99 to $8.99 without any notice. I considered it unfair, so June 30th at 9.30 pm I called and spoke to ** in customer service. I was told that my contract with Verizon does not include TV box, which rent can be raised any time without notice. I was not able to find this in my contract. Even so I think is not right to raise rent and send a bill without first letting your customer know. I may choose not to keep the box for the new price!!!? Please help. Thank You in advance.

June 27: I have been watching Washington Channel 7 reporting on the progress of a likely tornado in Southern Maryland and flash flood warnings for a half hour. National Weather Service reports are streaming across the bottom of the screen. I have checked Fios Channel 119 - the replacement for the Weather Channel multiple times and have found NO local weather at all. The reports are on California, New York, etc. There is not even an indication on the screen of the National Weather Service tornado and flash flood warnings!

Trying to pay my bill online and forgot my username and password. It took me 2 hours to still not have anyone help me with my issue. I got put on hold several times to just be disconnected without speaking to anyone. I used live chat and the advice was given to click the link forgot username or password...really??? I needed to wait 7 minutes and 36 seconds to be told that and would not help me because he said he can only verify my account by using a security question that the tech put into place when installing the service... This is ridiculous.

When I found out that my internet service was increased 20% without any notice I call about 3 times to customer service to find out the reason. I have direct payment and have to keep money in account enough to pay payment. Unfortunately nobody can explain reason. When I try to talk with supervisors, had same result. They told no true and been very rude. I in Verizon about 20 years, but now I have to leave. Please sent me notification of increasing of payment and reason. Thanks.

I have been having ongoing problems with my internet and DVR over the past 6 months. Verizon is more than aware of this issue. I have called repeatedly and they cannot seem to fix it. Today, I received a letter telling me that they are aware of the ongoing issues with my DVR and that I should upgrade to Quantum and I will no longer have these issues. What they fail to mention is that I will NOW BE PAYING for the repair and correction of my services. How is that for valuing my business??? I am terminating my service today because I feel very disrespected with this communication.

Absolutely the worst customer service I have ever experienced. I lost my internet, and being an IT guy, knew what had to be done on my end. I only wanted to speak to someone to verify that the outage was on their end and how long it would take for connectivity to be restored. After bypassing the endless menus to try to reach a live person, I was put in a queue on hold. 30 minutes and still no answer while the recording thanked me for my patience and informed me of my online support options, which of course I couldn't use since I had no Internet. I hung up and called from a different phone to the number listed for new service.

I phoned Verizon to ask about FIOS availability at my address and was told Yes. I went online to order it and the Chat agent told me No. I went to the website to do the auto-search for availability and was told Yes. At this point I'd spent nearly an hour trying to get a straight answer so I called one more time and did not want to give Verizon all of my bio-data and information on my current provider and usage habits just to get an answer on whether or not the service is available. When I asked the agent to simply check using my address he responded "If you won't cooperate, I can't help you." That took me by surprise. I replied "Oh, I guess you all don't want my business." He replied "No, we don't." Wow. I am no longer interested in FIOS.

Called Verizon yesterday morning to have service turned off on July 16th for our move to FL. A half hour later we had no phone, no internet and no TV. I called them and told them what happened and was transferred to customer service. The woman I spoke to there kept trying to assist but didn't know what to do and she finally put me on "hold" and disconnected me. That call took almost an hour. Called back and was transferred to Customer Service again but it was really billing this time. There was nothing wrong with our bill or our payments. They could not turn it back on or get me a supervisor.

I moved out of service area in March 2015 from Northern Virginia to Saint Louis, MO. I have a balance owed in my account of $96.15 and have not been able to get this refunded to me nor have I been able to provide Verizon a forwarding address. The online system does not take updates to billing information, instead you get a notice to call 1-800-VERIZON. I call 1-800-VERIZON and am unable to get any customer service representative to update my address or issue me a refund to old address and let USPS forward it naturally. If I owed Verizon money, you know they would cut off service if they didn't get it. They owe me money for nearly 90 days and it looks like they just want to keep it.

Verizon sent an FIOS update last night (9:30 PM) that took down FIOS service in the Washington DC area. Service will not be restore until, at least, 10:30 AM. That will be a 13 hour outage of TV service for DC. The outage seems to be the DC area. Apparently Verizon finds it easier to test changes with the community rather than internally. I managed to get a temporary fix this morning but Verizon sent another update that nullified that and will not provide it again.

When I called Verizon to renew my credit card info for the current Verizon DSL I was using, I was baited to sign up for Fios Double play with 25 mbps for 2 year contract of $79.99. Thinking this was a deal including faster internet speed, I signed up. Had the service installed and few days later noticed we lost several channels. I called IT service and they quickly restored the missing channels.

Basically we have had fewer problems with Verizon than DIRECTV or Cox so I was happy with them until I changed my router. The FIOS Quantum Gateway Router is a joke. I use to have internet throughout my house but now it is limited to about 50 feet (on a good day). I keep calling Verizon and they are very nice to give me lip service but nothing has been done about the router. I wanted to change it out and they wanted to charge me for it (again). Why can't I get a new router to replace one that apparently does not work properly?

Father's Day I rented American Sniper. I had family and friends and we were all looking forward to the movie and ordered Chinese food. I started the movie and after about 15 minutes the food arrived. I stopped the show and we all filled our plates and returned to watch and enjoy. The movie was scrambled with no sound. I tried to fix it and called Verizon with no success. I called them the following day and they credited my account for the movie but I felt they owed me for ruining my holiday and disappointing my company. No way!

Having switched from the other cable service, I must admit the marketing made me feel like I was needed to experience Verizon. [mistake number 1] With a standing appoint for installation for Saturday, I cleared my schedule. [mistake number 2] The technician missed that appointment and rescheduled for Tuesday following, I cleared my schedule for that date. The tech. was late and did an "incomplete installation" that required a follow up visit two days later. The most contentious issue that I have with Verizon, is not the FACT THAT THEY ADVERTISE AN AMAZING SOUNDING PRODUCT AND GIVE A LOW PRICE TO INDUCE YOU, AND THEN SPRING THE TRAP AFTER YOU HAVE SIGNED ON THE DOTTED LINE. No, that's not the worst for me.

We have FIOS triple play for phone, TV and Internet service. Our service stopped working completely on Friday afternoon. After going through the online set of steps, Verizon determined that I needed to speak to a person. This person went through several more steps and also had me go through several of steps, including unplugging the power supply for the Verizon service in the basement, removing the battery, etc.

For three months we have had trouble with the internet the phone and the tv service dropping. Well actually it has been a lot longer than three months but three months ago I began working out of my home for a IT Company. It is vital that my phone and internet service works all the time. So vital that for three months I have offered to pay more to get a boost in the service or an enhancement. I have been told repeatedly I do not need a boost. Verizon has stated "we should be able to fix this problem," I have lost sales calls, had demo end in the middle of the meeting and lost easily 10 days of actual work due to not being able to get on the internet make a call or having to reschedule appointments to wait for a service provider from 8am - 7pm who never shows...Not Once, Not Twice but three time this week and this is not the first time this has happened.

I was a Verizon FIOS customer for 2yrs and was paying the introductory rate. My contract was due to expire in May 2015. I did not receive any emails or phone calls regarding my contract renewal so when I saw my new bill in June which was about $40 more than I was paying, I called up Verizon. They claim that I called them and accepted a new 2yr contract. I asked to talk to a supervisor. So they kept me on hold for 45mins. Since, I had to leave, they took my phone number and said someone will call me back on Friday around 11am.

My friend and I both switched to Verizon FiOS the last week of August 2014. We both got the same exact deal which seemed to be too good to be true. We live about 9 blocks away from each other. Keep all of this in mind for later on in the review. Verizon was trying really hard to get us to switch from Optimum who just raised their prices. I got a base package deal of $59.99 for tv, 50/50 internet, and phone. Then once you add in three boxes, the dvr, taxes, fees, etc. it bumps up to $125. It ended up being a couple dollars more than my original optimum deal but a few dollars less than what they were bumping me up to so I took the deal especially with such a great Internet speed. Well that's the end of the good.

Overall, signing up for FIOS was OK and the representatives friendly. The issue I have is that I was offered a complimentary FREE Verizon Ellipsis tablet that wasn't actually free when I received the certificate. The certificate required that I activate the tablet with a two-year Verizon wireless line of service. However, cellular wireless service had nothing to do with the FIOS landline/internet/TV service that I was actually purchasing. I thought there were tablets that worked on Wifi only so I didn't question the salesman further at that time.

Short and sweet version at bottom. My girlfriend and I recently moved into a new apartment together that happened to be in the Verizon FiOS area. "Oh boy!" I thought at the idea of getting high-speed internet. At the time of this review there is/was a bundle plan for phone, tv and 25/25 Mbps internet for 74.99/month PLUS a $300 visa gift card. Now I do not consider myself to be a fool so I read the fine print on this plan to see what the catch was. All it said was that there would be additional charges and that the gift card may take up to 60 days to be mailed out. "Alright so it's not an unrealistic deal but it's still pretty great all around," I thought to myself almost as if I was going to be writing a well thought out review on my experience with Verizon FiOS. Thus, I gave them a call as that was the only option they would give me.

I was quoted a price of 109 per month including taxes. I got my bill. It was 118. I called and was told my rate was 116 plus taxes. The women was rude and kept telling me I agreed to this. I did not. I asked to talked to a supervisor and was discounted. Then I called back. They were closed. I called today and was told that they sent me an email before my bill that they were changing the price. I did not receive an email. I would not have agreed to that. The women kept telling that is best she could do and I should when to reviewed the email which I did not get. Then I ask to speak to a supervisor who got my bill down to 112 including taxes for 12 month. My contract is 24 months. This company is ripoff. When my contract is up we will not be renewing.

They charged me for a sports package, which I don't like to watch any sports on TV. Also they charged me for 411 calls I never made. And for close to ten years I was bothered by a debt collector, and it wasn't even my bill. I told Verizon right away what this company was putting me through. I paid for Sept. and Oct. 2013 twice, and their Debt Collection called me. I told them that I already paid the bill. Verizon put an unpaid on my credit, and that lowed my score.

I just realized how much I pay each month for "renting" equipment from Verizon to watch TV. $56/month for equipment, that's $672 a year just for equipment!!!! Now, I love the audio and video quality from FiOS, I don't think any other service compares. But the equipment charges are outrageous! And these charges are mostly hidden in their advertising for service bundles. They don't tell you that you can't enjoy FiOS TV service without the boxes. Am I alone in thinking that just ain't right???

I have been a Verizon client for over 8 years. For the last 2 billing cycles my bill has been tripled!!! When I call the company they tell me the charges are valid. Meanwhile I know 100% that I was not home to make these purchases!!!! This is the worst company ever!!!! They won't even look into my issues. I have closed my account and will never ever use their services again!!!

We decided to disconnect our TV/Internet/Phone service from Verizon and move to another company as a result of several problems including problems we had in the past with Verizon billing, lower quality of service, and higher price. We stopped using the service on April 3rd, but when I called to cancel the account the customer service person informed me that they cannot disconnect right away because of an ongoing change in the account (?) and I have to call again the following Monday.

On June 9, 2015, I called Verizon Fios at 1-877-347-3658 for opening a new account for internet service. I spoke to a representative who told me that there is $69.95 activation fee. I also spoke to a technician, **, at Verizon; to make sure (which he did assure me that I can use my router) I can use my existing router instead of renting $9.99 per month or purchase a router from Verizon for $199. Hence, I proceeded to sign up the internet service for 150/150 mps speed for $79.99 without annual contract next morning on June 10, 2015.

I moved in March and had the equipment in my garage from my old house. I called Verizon and requested they send me a box to pack and ship it back to them. It never came. A couple months later I noticed they started charging me for the unused equipment. I called again requesting a box and told them that equipment was not being used. I was assured that as soon as the stuff was returned they would credit my account back. I still never received the box from them and ended up having to take it back myself. Then come to find out I ended up having to pay for the equipment for the time it was sitting in my garage and they said if I didn't they would disconnect my service.

I had Fios triple play installed on June 5th. Installation was great. Tech was great up until time to activate the internet. Tech tried for an hour. Created a repair ticket which was escalated. Promised it would be solved by 7 pm that night. Time came and went. Spent 2 hours on phone with tech support trying every way to activate. Nothing would work. Seems we have to accept terms of service which we have but once we do get error message unable to process request. Now 5 tickets later, hooked back up to Comcast which I didn't cancel yet because I need internet. I'm again told another 24 hours. But they were really nice. They said wouldn't charge me for Internet for the days I didn't have it. How is that going to happen since I have triple play? Or maybe might be really nice and pay Comcast since it's costing me an extra 5 days of service.

Verizon is billing me for an upgraded package that I did not order. I received an mail that I ordered a upgrade package and had cancelled my old package. I called Verizon and told the representative that I did NOT change or upgrade and he said "No problem. Just ignore it." Then the next month my bill went up to $145.20 (from $105.00).

It took me forever just to get a person on the phone. They had me go through so many menus, and since the phone number on the account is also a Verizon wireless number they kept trying to send me to Verizon wireless customer service. My contract ran up in March. I did not want to enter into a new contract because I am looking to buy a new house and Fios is not available in the area I'm looking in. Verizon gave me a deal and said I would continue to pay the same thing I pay now. I was thrilled. Well, two months later the cost of my bill mysteriously went up even though I was told that wouldn't happen.

Today my landline phone stopped working (no dial tone etc.). I called Verizon repair on my cell phone. They said that they no longer repair copper line service and that I would have to change to Fios for my phone and internet service. This would cost me more money per month. Also a $230.00 cancellation fee would be imposed if I wanted to cancel. I emailed the Massachusetts State Attorney General about this. Why should I be forced to change my phone service at my expense just because Verizon won't fix my copper service with DSL? I'm now retired and am on a fixed income. Also my copper service just came back online. I don't know how.

If you need to contact Verizon Fios, I was given the direct phone number for the Escalations Department after filing a complaint with the Public Service Commission. It's 716 840-2427. Although it might be a long distance phone call, it's worth reaching someone directly. Good luck!

While researching my best option for television, internet, and phone provider, I ended up looking at Verizon. Finding their fios.verizon.com webpage, I noticed an advertisement for $69.99/mo to include all three services, with 50/50 Mbps, and a pre-paid Visa card. Later in the day, I returned to the same webpage from a different computer. A different advertisement? Ok, I get the variety in marketing. But this one caught my eye. Same three packages, but with 25/25 Mbps internet and Visa... but for $74.99. I opened the webpage on the first computer to check if it was my mistake. In fact, the first computer gave me the indicated offer. Reference attached screenshot images.

When they made us an offer of $129 per month with 50/50 and a $20 monthly credit, we agreed. The first month our bill was almost $200.00. We called them and after about 7 calls someone said we should fax over the offer which we did. They continued to say they don't have that offer and we have to pay it. They also did not give us the first year no contract and the gift they said. Fios/Verizon should be investigated and shut down not only for false advertising but also fraud. Now we have to pay $220.00 to end the contract. I cannot stress enough how much they have lied and cheated us.

I absolutely HATE this company! I have been a Verizon wireless customer for almost 10 years so purchasing home service was a no brainer but I find myself regretting it greatly. I have only had cable and internet services for two weeks and I've needed a technician to come out three different times. The services isn't consistent, and I rarely get through to an operator. Not only is the service terrible, but the technicians and customer service staff are completely disrespectful and incompetent.

I had been with Comcast for several years and recently the price had gone up, not much but still... I went to Wal-Mart to do some shopping and this Verizon sales person approached me with a lower rate, and if I switched I would receive a new tablet or up to $200 off any tablet. So I switched and got nothing. In order to receive the tablet you have to pay $40 to activate a plan and pick a data plan. Well I did not need any of that because Verizon is way toooo expensive.

We switched to Verizon FIOS Triple pay deal for advertised price of around $75 month for two years with a $400 prepaid gift card after 90 days a few months back. The actual price with equipment, one step up on internet speed and taxes is more than double that at about $155; but still better than the same services with our old cable company and it is really guaranteed for 2 years. Just learned today that you can only use that gift card once to pay Verizon FIOS bill. That was not told to us before order placed.

Been without cable for 5 days and they still haven't sent anyone out here to fix it. I keep calling and keep getting the runaround. I would never recommend Verizon Fios to anyone. 5 days without cable, Internet, and phone - totally unacceptable. Verizon sucks!

I had a power surge and it fried my cable box and router, so technician came out to replace both items and asked if I wanted to get the power surge protection for 12.99. I said yes, to my surprise when my bill came it was over $200 which it is normally around $150, I called customer service and they explained that my package has been upgraded without my consent, they promised they were going to fix it, but got my next bill and it was still $200. I called again and asked why it had not been changed since I spoke with the previous rep and she assured me that it would be taken care of. The rep explained there was nothing that she could do so I asked to speak with a supervisor which took about 45 min for them to come on the phone.

Recently received offer to upgrade my current router to new gateway router. My internet speed will be faster. My bill will stay the same. Received new router and got new bill - $9.99 extra for new router. Called customer service to find out why. They said that is the price for new router. I asked to switch back to my old router, they are able to switch it, but old router no longer free, it's 7.99 now. If I knew that would happen, I would never have switched in the first place. They trick me in to this. I was thinking about canceling my service, but they gave me $10 off/mo for 12 mo for being good customer. Thank you for that, but they will be losing me soon. I'm moving in few months and for sure not going to stay with Fios.

When I signed up for internet with the salesperson I indicated I could not do their contract due to having to move. The sales agent agreed and put me on a plan, but subversively put me in a contract without my being aware. I had to move as expected and when I tried to move my plan from TX to WA they said they don't service the area. So I cancelled. Then received this bill due to this broken contract. I called, spoke to **, the manager and told her I never agreed to a contract. She investigated and finally, after not finding anything signed or spoken in agreement of a contract by me told me she would credit me for this bill. Now I received a credit collection agency bill out of the blue for more than double the original: $331.86. So I have been lied to all the way around.

Our service box was located in a neighbors yard... why I do not know, but their dogs chewed through the line the first time. It took Verizon almost a week to sent a technician out, who provided a quick fix. Well the next day the dogs bit through it again and I was told it would take four more days until the technician could come out. When they finally did arrive and claim to have fixed it, the services did not work and we called a half hour after they left and was told the technician could not come back until a few more days. I asked to speak to a supervisor ** and he was no help and disconnected the call. When I finally did get in touch with another representative he said it was going to take a few more days because Sunday was the earliest available. I was left feeling that the organization did not care about my situation at all.

We had Verizon Fios since 2009. We moved and continued with Verizon but they upgraded the equipment. We returned the old equipment on September 22, 2014. I have made several calls to Verizon and have a receipt for the returned equipment and they still cannot remove the equipment from my bill. It is now May 2015 and every month, the charge of $1200 for the equipment is still showing up on my bill.

Charged for a fight that I did not order. On May 2 2015 I notice that the fight was showing on my television, I immediately tried to exit out but it would not allow me to exit. I was stun because I did not order this fight. How ever I called customer service and the representative on the phone said I did not order any fight - that there is no indication showing that you ordered the fight. I have a password that no one has. In order for you to order any movies you have have my password.

5/9/15, scheduled installation from 11 a.m. to 2 p.m. Received numerous reminders from Verizon including having to answer an email and confirm. Day before (5/8/15) received voice mail from installation technician confirming date and time and we called him back and left a message confirming. Waited until 2:15 p.m.; left message for technician, no answer. Left another message about 3:00 p.m. for technician, no answer. Technician had on his message machine that if he didn't answer, to call service manager - BUT left a digit off the number and so we could not call service manager.

I received Verizon Fios bundled package almost 3 years now. From day one my phone never worked which they came out twice. When I first received the services and stated they fixed it however my phone still did not work. They finally came out on May 18 because I had a problem with my DVR. Well they fix my phone but I am still having problems with the DVR which probably would take another 3 years. I ask them about crediting my account for all this time of not able to use my phone and all they told me is they can re-bundle my package with a 25.00 discount. I am patiently waiting for the contract to end so I can move on because they are not about customer's satisfaction.

Received the latest Fios bill and noticed bill amount being 30% more than last month. Reading detail of charges, notices a change of TV package on May 12. Call Fios to complaint about the changes. Fios supervisor ** told me that the TV package change was initiated through the remote control. I repeatedly informed ** that I have never request the change. ** insisted that their system is 100% accurate and there is no way for me to dispute that. I asked what was the PIN being used to request such a change, ** could not provide that stating that the part of the system he has access to could not provide such information. I told him that I am the only in my household who knew the PIN and I did not request changing the TV package from Select HD (lowest priced package) to Ultimate HD (most expensive package). ** keep repeating that Fios system could not be wrong and there is no way for me to dispute that.

On a recent inquiry on my account the Verizon Fios Rep. said if I upgrade my old equipment to Quantom I would get more and save $4 a month. Instead my bill went up over $20 and there were over $80 in upgrade fees. When I called to complain they said they had no record of the offer and would not honor it. I asked them to check the voice recording between me and the rep and they of course said that was not possible and they said too bad. ** from customer server was a condescending jerk.

I have had Fios for 26 days. I have made two phone calls and experienced the worst customer service ever. The call began by the guy saying, "What's up with you tonight?", not realizing I was on the other end. Eventually he hung up the phone on me after I asked him why he insisted on raising his voice whenever I asked him a question. Prior to this evening I called to decrease the speed of my internet and the rep offered me to increase it 3 times before she actually fulfilled my request to decrease the service. I will take my business elsewhere.

Verizon FiOS wasn't the worst decision I ever made, but if I knew then what I know now I would have gone with Xfinity. My number one complaint about FiOS was the way they nickle and dime you at every opportunity. I had to upgrade 3 times just to get a few basic channels that Comcast includes for free. I'm not talking about paid channels either, but basic stuff like Bravo and BBC. I never had problems with the internet but Xfinity is much faster and never lags. So if you like having 800 channels of pure garbage and enjoy paying over 150 dollars just so you can get the good basic channels that everyone else will give you for free, maybe FiOS is for you.

My Fios cable was cut on May 6. They said they would fix it on May 13. No one came. They said they would fix it May 14. No one came. They said they would fix it May 15. No one came. Now they say they will fix it May 18. The consequence for my wife have been no phone and no web making it very hard to do her job.

What happened? Nothing happened! And that's the problem that 5 Verizon representatives could not explain for more than 4 days! We put in a request to restore our phone and internet (FIOS) on May 5, and were told the two functions would be up and running on May 9. Arriving at our cottage late May 9, we found the phone was active but the internet was not available. On Sunday, May 10, my son spent well over an hour on the phone with representatives who advised they would work on the problem and it should be solved in 24 hours.

About a year ago I cancelled my account since we were moving. We sent all the set top boxes back via UPS which Verizon told us to do. One box was damaged in shipment, and Verizon charged us for it. I replied that THEY told us to have the store box and ship via UPS. Verizon continued to bill me for this. So I called and a representative said they issued a credit for the full amount and nothing was now due. Then, two months later I received a letter from a collection agency. I then started a chat session with a Verizon customer support rep, and again was told a credit had been issued and nothing was due. Then I printed the chat session and sent that and all receipts and a letter to the collection agency. Never heard from them again. BUT, I just found out they put it on ALL of my credit reports. Subsequent calls to Verizon result in some reps telling me a credit was issued and others telling me I still owe. Verizon is either incompetent on a massive scale, or a criminal enterprise, or both. Don't do business with these people!

I was promised that after 3 months of service with Fios I would receive a $300.00 gift card. I was given a date of May 4th, 2015 (which was 3 months from the time I started service). It is May 12th and guess what, NO CARD. I called them and they said it was being "processed" and I should receive it sometime in June. I feel like I was bait and switched. I doubt I will ever receive this card.

After a week of the TV service a message came up on the screen to call customer service. Stay away. We have Roku, live TV, our own equipment and we pay only $24.00 per month, no more cable bills. If you see a white Suzuki vehicle around the Philadelphia area with banners on the car, that is who you want to talk to. This company will do anything they can to get people to sign up and lie to everyone. Don't believe the hype. The monopoly will stop.

On my paper bill there is a help number. I called it and they kept wanting my Verizon mobile number. I don't have Verizon service for the phone only for TV and Internet (and not by choice). My bill made no sense. It read that the total was $155 and change but with that I was given a $104 discount, even though the amount due was still $155???!!!! I sat on the phone for 30 mins got nowhere and was told someone from management would call me back that same day. That was 2 days ago. NIGHTMARE.

FiOS always cutting my bandwidth to twitch.tv and other streaming services not to mention completely legitimate downloads from steam and other software products. The worst provider in the area. Optimum online beats it with price, quality and service, not to mention the ratchet and ghetto support... Would never recommend to anyone. If you can, go with Optimum or even Time Warner.