T-Mobile Home Internet Reviews

If you're not already a T-Mobile cell phone subscriber, I wouldn't try using their Internet Service. I've spent 14 hours trying to get an ID in order to log onto my account, but their system will not recognize my email or phone number. I talked to a T-Mobile Tech Specialist and he told me to forget about it because their system would not allow him access either. Their software absolutely sucks, their expert told me it wasn't my fault, but their automated service that was all screwed-up and they have no plans to fix or change it. Had to go to a local store just to update my credit card. The device works great, but customer service is the worse I've ever dealt with. If Verizon comes into my area, I'd switch in a heartbeat, even if it cost more.

I used the chat feature to cancel my home internet. After 3 hours of being transferred via chat and 3 dropped calls when they attempted to call me I gave up and called customer service directly. They took 20 minutes to cancel service which is too long but much better than 3 hours with nothing accomplished. BEWARE of their chat.

I opened an account for home internet with T-Mobile on 5/25/2022 with assurances from T-Mobile that I could return the equipment and close the account within 7 days and there would be no charges. I was not able to use the account because there was no signal at my home. I returned the equipment to the T-Mobile store and cancelled my account on 5/27/2022, well within the 7-day trial period. On 6/22/2022, I received an email from T-Mobile stating that my account was past due. I contacted T-Mobile support via phone and the rep that I spoke with verified that the account should have been closed and there should not have been any charges. He stated that he would remove the charge and close the account. He also assured me that I did not owe anything on that account and that there would be no further charges on that account. I never received any further correspondence from T-Mobile.

I've been with T-Mobile for about 4 months now and left US Cellular after over 20 years and I have to say it is the biggest mistake I have made. T-Mobile is horrible....Dropped calls, ads I can't stop and I'm pretty good on PCs. Phone rings but can't hear me, have to restart my phone.

They charged my credit card 12 days after they received the device. I called and was told my credit card would be refunded within 30 days. 6 weeks later I have never received a refund but instead a bill that says my balance is -$44.83. Bottomline, it is a horrible company to deal with. There is no such thing as 15 day "free" trial. I am out $50 or at least $5.17 if I can get them to refund my $44.83.

Signed up with T-Mobile with 14 day free trial-4/2/23. Took unit back in 10 days 4/12/23 and got cancel papers. A month later I started getting billed..They said I had to cancel account for complete cancel. I can't get on my account. It's not there. I forgot my pin because didn't need it. Have no aid from anyone ..Can't seem to help when I call because they need my pin. Still getting billed for 2 months that I don't have unit. I have ran around to stores. Called customer service...Still ongoing. Still being billed!! I wasn't made aware that cancel was 2-step process. No one told me so. Today 11th received letter of threat to turn me in to collection. I will never recommend this place!!

I've been a Tmobile customer for 9 years with no problems, until now. I signed up for their Home Internet on February 13, 2023 and after 2 days the download speeds dropped to 5 mbps to 10 mbps. It is now 4/9/2023, I have made at least 6 calls with the same problem and given the same (false) excuse of "we're upgrading the towers" which after doing some research, this is the standard excuse give to hoards of people. I no longer trust Tmobile to give me the truth.

I used to have mobile service with T-Mobile a lot of years ago and since few months we notice charges of wifi calls and we don't used that. Last charges we got was $600 for one month that was it we cancel the service. We make an report and we wait for the resolution and nothing happen. To all who is thinking to change I personally don't recommend this company. Customer support don't resolve nothing.

Too bad you can't give zero stars. One of the worst customer service experiences I've had in a long time trying to return the internet gateway to their Roswell, GA store. Monalissa at this store said (very rudely) that we needed to call to cancel and go to the North Point store to return the item. The people at North Point said that wasn't true, I couldn't return it there, and said I needed to go back to the Roswell store.

On 12/13/22 I signed up for the internet service. Service was cancelled and equipment returned on 12/26/22. This was within the 14-day window of not being charged. On 1/4/23, they pulled $50 from my bank account. I reported the fraud to my bank as they were not authorized due to cancellation. I have called several times and went to the T-Mobile store about this and was told I would receive money back. All I have received is an invoice with a $50 credit and then another invoice with it taken away. No money has been returned!! The only good thing is manager at the store and customer service have all been really nice.

In December 2022 I returned my internet Router/Modem to a T-Mobile Store. The technician told me I had to call T-Mobile from the store, So I did. I cancelled my internet. This is Feb 21, 2023 and I'm still being charged for the internet. I clearly stated I returned the device in December and was asked 4 times did I return the device. They had no record of me returning it. There has been over a dozen hours of phone calls with this company. I seriously question the competency of this company to do what would be expected for adequate service.

I really hope I can give them negative reviews. Their system error messed up my bill, and they insist charging you the extra fees was valid. Plus, their customer services will never admit what the other representative just said or promised. They will put a notice under your account, and form a team to cheat and play with you instead of solving the issue.

Tried to contact T-Mobile to review problems and cancel the account. No chat or e-mail option. After long waiting period, dealt with two customer service representatives. None could handle the issue and referred me to go to local T-Mobile outlet. Returned all of their equipment and paid the account balance as advised by the attendant at T-Mobile outlet through T-Mobile Account Representative to close the account. No service since no equipment. Yet T-Mobile wants to charge me and engaging collection dept. Worst experience!

Back in 2021, I tried to switch my cell and mobile internet to T-Mobile. My cell phone equipment and mobile internet equipment was lost in shipping. I never received any equipment to use any service. I was then billed the $15 mobile internet fee for the next three months. Because I never used this service I forgot the pin number I set up. I cannot talk to anyone in any department because I do not have this pin number. They have no other way for you to verify and bypass this pin number. This $45 bill has now been sent to a collection agency and affecting my credit. I cannot dispute this bill with the creditor because they tell me I need to dispute this bill through T-Mobile. Worst service I have NEVER used. Beware of their scams!

Signed up/bought their 5g tower. Worked fine (except for Hulu). For that reason I brought/send it back. I was never charged for the unit because it was returned within the trial period, but I am still chasing a refund (more than 2 months now) for the activation fee and - despite assurances to receive a refund - have not received anything yet. I disputed the activation amount with my credit card provider - let them haggle it out with T-Mobile. Highly dissatisfied with T-Mobile service (if you can call it that!).

Tmobile took $955 out of my checking account without letting me know they were going to do this. That was my entire paycheck. I can't put gas in my car or pay my rent because of this. They will rob you blind if you don't watch it. This is why my family just changed to At&t.

I canceled my service do to terrible service and calls constantly dropping after months of failed attempts saying it was my phone. I paid the phone in full early. And for months continue to get a bill... Every call was a foreign call to India and the stores are worthless for help to go through that you cannot even pay a bill at. I paid them in full multiple times for hundreds of dollars. Just to find another 20 on my credit report that I just paid. T Mobile gets a fat ZERO for any quality of anything and my whole family dropped them and no longer will use them.

Beware of this cell phone company. I transferred my service from T-Mobile to AT&T in 2019. I received a final bill and paid it. In October of 2022, T-Mobile said I owed a final bill of under $30 but they didn’t inform me of this bill. They put it on my credit report thus reducing my credit scores. I asked them why didn’t they contact me about a final final bill and they said they tried but could not tell me the means by which they tried. Letter? Phone calls? I have the same number that was transferred to AT&T. They could not provide me proof that attempts were made to contact me. My credit was negatively impacted because of a $30 bill that I knew nothing about. They failed to rectify this problem as well.

I tried out the T Mobile internet service on a free trial for 15 days. I received the device 9/10 and returned it 9/17 in accordance with the qualifications. In October, I received a bill for $50.00. I called T Mobile and said that I no longer had the service and they credited the $50.00. I didn't think that I should have to pay for a service that I didn't use. In November I received another bill stating that it was a final bill and there were one time charges of $61.83. I again requested that these charges be refunded as I had no service with them and the account is closed. They credited the $61.83.

I went to the store on Washington Rd in Augusta. Bought a phone and requested insurance. They didn't add it. I didn't find out till a month later when uh-oh phone was stolen. Went to store in Memphis and explained it was stolen and I need to file a claim. No insurance.!!!! Had to buy a new phone. Stressed completely out. Went in hospital and a bit of stuff just for 3 months later to hear the same thing from customer service. "Sorry. We can't help you. You should of asked for insurance." WTF!!!! I did saw a pussy cat. Silly business folks making me switch carriers now.

I terminated my service by phone in June. My husband terminated his in July 2022. When I canceled I asked to keep my number, they said I had to go to the nearest store. I informed them that I had just had 2 major surgeries and a stroke and was unable to travel the hour trip to the nearest store and told them to cancel the service and I would get a new number. Fast forward to November 2022 I get a letter from a collection agency saying I owed T-Mobile $115.00, that they had cancelled the service due to non payment. From July to November I received NO bill no correspondence at all from tmobile, even though they had my address and our emails. Bogus charges!

Purchased a Samsung Watch with my phone. The watch quit working in August and they sent a replacement that wasn't the same color watch. I sent it back back and received another watch that wasn't the same so I sent that back. The the third watch was also the wrong color and when I called customer service they explained that with warranty replacements I have to accept what they send and it may not be the same as what I bought. Now the fun begins, I was charged $500 in late fees for not returning one of the watches on time. Turns out it was lost at the warehouse. I then spent hours and numerous phone calls trying to get the fees removed. I thought I finally had it resolved when they billed me again for them. Three months and a dozen hour long phone calls, I may have it resolved 3 months later. Worst customer service ever!

When I signed up for T-MOBILE home internet they sent me the router as requested but they also sent 2 unrelated items that I did not request. When they debited my checking account for the unrequested items, I took the items (unopened & unused) to the T-MOBILE store near my home. The manager there contacted their main office & they agreed to credit me for the unwanted items if I returned them. The store manager packaged & shipped them for me. When T-MOBILE not only failed to credit what they had charged me they continued to debit my checking account. I contacted the main office and was told that my account was fully documented regarding the issue & the items that I returned were indeed received.

I will never use T-Mobile again. They tell you 2 weeks free and when the service is no good they still charge you even though you've canceled. You try to return your box three times to the store they won't take it without a manager so you talk to somebody. You're supposed to get credited $113.30, they took off my card and because I couldn't return the internet to the store where I purchased it because of no manager in the store I mailed it. Well it's been over 3 weeks and still no refund.

This company is absolute garbage. I have "had" home wifi for about a month. They finally, after much back & forth, shipped me the modem which does not work at my house. I cannot log in to an account because my email is linked to an old account from 8 years ago that hasn't been in service since then. They cannot seem to fix that, I have no idea what an account number is or any way to find it. No one there can seem to help me at all. I call & am told to drop off the modem at my nearest store. I tried that & they will not accept it. They cannot send me a label & I REFUSE to pay these people any money but I'm sure it will end up on my credit that I will then have to fight.

I decided to switch from AT&T to T-Mobile thinking I would get a lower bill and better service. Joke's on me. I purchased 2 phones from a local T-Mobile store with the magenta max plan. Also the WiFi service. I was given a handful of lies about the plan and sent out the door with 1 of the phones being the wrong phone I requested to purchase. I wanted 2 iPhone pros with 256GB and I only got 1, the other phone was 128GB. I’ve contacted customer service several times about this issue and have also confronted the store manager who in a nutshell called me a liar and said he couldn’t do anything about it.

Soon as they got your account they couldn't care ANY less. Never ever again. Couldn't even return my equipment without a MAJOR hassle. Representative said if I return equipment to store, it would not be a problem. Well, yes it was. Spent an hour inside store as they called T-Mobile to obtain information then they gave me a shipping label. LOL.

I have been with T-Mobile for 7 plus years and at first they were great. But now their customer service is awful. It takes so long to get an issue resolved. Every person I talk to seems unable to understand what the issue is so I just get transferred all over. Their "promotions" are dishonest. I got a watch on a promo and was told I could return it if I didn't use it. I didn't use it so I tried to return it, they wouldn't let me. I am unable to cancel the service without paying more than the watch is worth. The only good thing they have going I believe is their Assurant phone coverage.

Christine G. T Mobile 678 Centre of New England Blvd Coventry RI. October 9th, 2022. I am absolutely appalled at how they handled customer service. We worked with an Angela I believe for about 3 hours and the 1 phone I wanted wasn't out yet and so I was going back and forth with the 3 Samsung S22's and said to her and another worker I absolutely no way would ever take the Samsung 21 FE. I decided on the regular S22 and there were other boxes from my husband's phone and cases etc.