T-Mobile Home Internet Reviews

Service was okay, it got really slow once two people were using it at the same time. I ended up switching to Ziply Fiber, I canceled my services and then the next month T-Mobile billed me again. When I contacted them, they tried to claim that since my service wouldn't be fully canceled for another couple of weeks, it was somehow acceptable for them to continue billing me? It is so hard to get in touch with somebody at customer service, you talk to a lot of robots and AI.... Regardless of whether or not the service was acceptable, what was completely and totally unacceptable is how they handled my account once I canceled. Billing people after they've already canceled the account is totally fishy and seems very fraudulent.

I signed up for T-Mobile Home Internet about a month ago and received the box a few days later. I attempted to set it up multiple times And after many frustrating attempts, contacted customer service. I spent an hour with them and finally the decision was to send new equipment. A week later it arrived, and the cycle began again. I contacted customer service to request to cancel and asked for a return label. It took 40 minutes and 2 reps to check convince someone to allow me to cancel something I never could get to work.

Even after cancelling 5G home Internet service & returning the modem to T-Mobile store. T-mobile withdraw the payment from credit card account since it was auto pay. Had to file a complain with Visa. Visa reversed the charges after confirming with T-mobile. Then T-mobile kept billing & sent to collection agency. T-mobile is greedy. Spent hours with 5G home Internet customer service at 844-275-9310 without any outcome. Every calls goes to call centre in Philippines.

I don't even know where to start, everything started out fine. I asked if PS5 would work with T-Mobile internet. Answer yes really well. All worked good for about a month. Call back because MLB The Show will not work, bought an ethernet cord, tried hotspot. Lady had me put it on a different line, talked to her about what I was seeing online about this game. NO NO NO it will be fine. Still didn't work. Filled out rebate form for $300, lady told me 3-4 weeks. Checked back. Says 14 weeks. Wait 14 weeks. Denied, someone on their end changed the promo code. So, I talked to another guy, said I could call the rebate line, and they could get this fixed with in 7-10 business days.

T-Mobile has 2 more weeks to keep spiral billing me. Every week I have been paying them. 2 weeks ago I paid 77.00 last week I paid 65.00. Today I paid 12.50. each time they shut it off. The bill is only 45.00 and actually started at 35.00. I've only had it a year. Only reason I paid it is because my family really needs it. Why would you cut my service off for 12.50. Then want me to pay again 65.75 next week. The bill is only 45.00. And yes why are majority of US companies have foreigners for customer service. I need to talk to someone who understands my language. 2 more weeks TMobile.. Don't ever make a payment arrangement. This where the spiral billing begins and all the fees.

Title: Charged Thousands After Cancellation – Documented and Still Unresolved

I spent about 5 hours trying to set-up the home internet (not the "easy 15 minutes" T-mobile claims!), 2 hours of which were on the phone with T-Mobile's tech support. At the conclusion of the 2 hours with tech support, all 4 devices (2 phones and 2 computers) were finally connected to the internet. However, within half an hour the various devices started losing their connection. Rebooting the gateway (multiple times) would restore the connection to some, but not all devices. And then after another 10-20 minutes the connected devices would lose their connection again. It was like a game of Russian Roulette with the 4 devices: we never knew from one moment to the next which devices would have a connection and which would not.

Customer service in the Thompson Store in Springdale AR will sell you plans that you don't ask for (phone protection plans, higher expensive internet services that you don't need, and they won't even tell you. You will only find out when you pay your bill. (Sales rep # **).

T-Mobile Internet is a joke. The customer service will not help if there's a hardship that arise. I pay $50 for internet. That's too much to me for just internet. My bill keeps going up. I tried to make payment arrangements. To no avail the payment arrangement amounts are more than the bill itself.

T-mobile has the worst internet. I can't even watch Instagram interviews without the videos freezing up. So I call t-mobile tech support and the rep tells me to put my browser in the window. Um, it's 2026 and I didn't have to do that with Verizon or Xfinity. Definitely don't trust tmobile internet to work from home for my job. They send this big heavy router with a no internet cable ether cord. So I had to use my verizon cord, then the t-mobile power cord connector broke off inside of the t-mobile home internet box. Cheap cord. Poor service, canceled immediately, only had it for 1 week. I'm so pissed, I may even cancel my 3 phone lines. Worst experience I've ever had with internet... Ever. Left me in tears. 😢