T-Mobile Home Internet Reviews

I’ve been with Verizon for a lot of years. They had my bill ridiculously high. I went to T-Mobile and Stephen ** Helped me. He was very knowledgeable and got my bill cut in half. They need to give him a raise. You don’t find great customer service always but this guy was great very helpful and walked me through all the steps and made it very easy for me to switch over so if you’re in T-Mobile ask for him, he’s great and thank you for the great prices you offer.

I rated them 5 stars because I lived in very country area in Slidell La. I had over 30 + trees surrounded the house. Example: If you ride down an expressway you will trees everywhere. My house was on a lot where a house was built among those trees. I never had a problem. I am in the process of moving to another state T-Mobile will be my home Internet.

Yenessey and the Manager Meddy at the Annapolis Rd was really awesome, great customer service. They were really informative on the products that I asked about. They also gave good tips on how to use the products.

A week ago, we switched from Brightspeed internet to TMobile. It. Was. So. Easy. And the wifi is faster than Brightspeed was. Mostly we switched because of how spammy Brightspeed has become. We had multiple sales pitches at our door, wanting us to upgrade, phone calls, mailings, and finally I started getting advertising on Facebook because I was on a list of people they wanted to reach. Then there was an outage last week. But they couldn't admit there was an outage. They started talking about having someone come out and put in new lines so we can upgrade to their fiber optics. I said no, just fix my internet. They said ok. After a bit, "Looks like we have done everything we can. Let's get you scheduled for an upgrade." No thanks.

Tried T-Mobile All-In 1 Gig Home Internet service for almost 2 months. Not worth the frustration and headaches!!! While Gateway signal strength was almost always Excellent or Good, data speeds were inconsistent with periodic buffering while streaming. The Gateway Router was located high next to a huge home window in the middle of Tampa where cell towers are numerous.

This might be the worst company I’ve ever seen. I hope they go out of business. I canceled my service. Turned in my equipment. Next thing I know they’re charging for another month. I gave them a call. They said, "Sorry sir. We cannot take this back off. It’s already been charged." I will never go with this company again. I just hope they go out of business. That’s my thought and that their service was pretty bad. You were lucky you got 50 cycles so I had to pay an extra $50 for another month and I didn’t even have them.

Never use T-mobile 5G home internet service.. On Sept. 23 2025 we ordered T-mobile 5G home internet service and set up the auto pay. The internet service drops every day. We called the technical support and the answer is "just turn the power off and on in a minutes". But it is getting worse after a few week. On Oct 25 we returned the device and we got the bill of 114.38 at the same day (for the one month and 2 days).

Since signing up for T-Mobile Home Internet in August 2025, my experience has been nothing short of disappointing. What was marketed as a fast, reliable alternative to traditional broadband has turned into one of the most inconsistent and frustrating services I’ve ever used. From the beginning, the connection has been wildly unpredictable — reliable for a few hours at best, then suddenly dropping to unusable speeds or disconnecting entirely. Streaming, video calls, and even basic web browsing frequently stall or fail to load. I’ve spent more time troubleshooting the gateway device and contacting support than actually using the internet I’m paying for.

After having T-Mobile internet a year or so I took the box back and went with AT&T because T-Mobile's only runs 2 tvs at a time. They had written the wrong box ID number in their records (the one they had written down was still in stock) so they didn't know how to write up my return (due to their error as the number they had down was still in stock). They explained that due to their error I would be required to pay $250 to clear my record as I wasn't returning the one on their erroneous record (as, again, it was still in stock). Apparently, they can't see their error as they had written the wrong number in their records. which, as I said, the one on my record was still in stock. Needless to say, I refuse to pay $250 for their error. Perhaps they should have just given me the one in stock that they had erroneously recorded as mine and allowed me to return it back. Use extreme caution when using their internet.

Decent service from a predatory company. Avoid them, even if they're your only option. Fees galore. Customer satisfaction isn't within their vocabulary. Have a problem with your bill? Good luck getting a human on the phone to correct it.