T-Mobile Home Internet Reviews

I rated them 5 stars because I lived in very country area in Slidell La. I had over 30 + trees surrounded the house. Example: If you ride down an expressway you will trees everywhere. My house was on a lot where a house was built among those trees. I never had a problem. I am in the process of moving to another state T-Mobile will be my home Internet.

This is by far the worst internet service. It’s a waste of my money. The internet works for a couple of days then just slows down. I do not recommend anyone use this service, it is a waste of money and you will be disappointed.

Poor service. I'll never use them again. They have the worst. I had two boxes. I didn't move to the address I thought I was going to so I had them suspend the service on one and they're still charging me for the box. BS.

Worst company ever especially when it comes to billing. I cancelled gateway within days. Trying to get a refund for what they billed me before the trial 14 days. I followed 1st customer service rep instructions on October 6th 2025. Nothing happened. Called today October 29th 2025. Still not resolved. I have to start all over. All this for 55 dollar refund. Besides the technology of gateway hit or miss streaming.

This is the WORST Internet I've ever used in my life. Not only is it terrible. (Can't play an online competitive game on Xbox with ANY other screens or devices hooked up.. Even still with only the game going it drops signal constantly and has over 1000 ping!!!!) We pay DOUBLE what they are advertising literally double. Not 35. We pay 75 and no phone is connected to our account JUST the wifi. When we received the wifi the employee did NOT give us the antenna to extend the signal.. It's just absolute TRASH. When we move in a couple of weeks get your **. We are switching to ANY other provider. I'd give 0 ⭐ if I could...

T-Mobile appears to be putting more and more subscribers on their internet service. If I ever go out of town and use my phone t mobile cut off my wi-fi and I loose the ability to view my cameras. I have to reset my wireless tower at least 3 times a week. And it buffers on my tv or freezes up at least every other day. I call customer service and complain. It gets fixed for about a month. Then starts it again. After this ongoing now for months if not longer. I’m not calling customer service any more. As of 10/23/25 I’m am calling around to get another internet service.

I had a mobile internet device for a few years. Because I have permanent internet at my home now I did want to cancel my mobile internet device contract. I thought I can do this as easy as I did get my device in a T-mobile shop. I was told this is not possible and because T-mobile has no online customer service and there is no way to send them an e-mail I had to call the customer service. After about 10 minutes listening to music I was forwarded to Edgar. I explained to him that I do not need my mobile device anymore and want to cancel my contract. He did not know how to do this and ask me to wait until his supervisor would talk to me who is in another phone call.

I tried T-Mobile home internet a couple years ago, and right out of the box it didn't work properly. I kept it for 12 or 13 months and then I canceled within 2 days of the billing date like I was supposed to. A few years later they're still trying to recover a month's service that I never received for a subpar service from the start and I can tell you that I will probably never give T-Mobile a dollar of my money and tell anybody considering them to please pick Verizon or anyone but T-Mobile.

I basically live on data at this point, my wifi is so bad. No matter what I do the wifi is never good. The longest it has been good is max 5-10 minutes before everything just doesn't load anymore because of the wifi. Right now I'm trying to leave a review. It won't even let be rate how many stars. It just keeps refreshing.

Not great service at all. Customer service was okay but as far as getting reliable cell service in rural and non rural areas better, forget about it. Unless you want people to think you’re underwater. Pretty bad when you drop service bars next to cell towers lol. As far as home internet…. Might as well, have no internet. Best I got was 5mbps streaming. And don’t even think about getting a refund, Yikes!