T-Mobile Home Internet

T-Mobile Home Internet Reviews

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About T-Mobile Home Internet

T-Mobile offers home internet that operates off its cellular data towers. 5G is available in some areas, and if it isn’t, there may be a 4G solution available. Home internet is on a monthly basis, so there are no long-term contracts. There is a discounted price for enrolling in automatic monthly payments. Once ordered, T-Mobile sends a gateway device that can be self-installed in minutes. A 15-day, money back guarantee is included.

Pros & Cons

Pros
  • No contracts
  • Pay to switch
  • 15-day guarantee
  • Self installation
Cons
  • Congestion
  • Speed slow downs
  • Limited availability
  • May not transfer

What Is T-Mobile Home Internet?

T-Mobile offers 5G, high-speed home internet for $50 to $55 per month. The monthly price is locked in, which means that there are no rising bills or surprise fees. You don’t have to be a T-Mobile cell phone customer to buy internet services, but if you are a current customer, your internet price may be cheaper if bundled with phone lines.

T-Mobile will pay applicable termination fees to your current provider if you switch to its home internet plan. There is no annual contract with T-Mobile home internet, so you can cancel at any time. There are also no data caps. 5G internet isn’t available everywhere, but there may be a 4G option if it isn’t offered for your residence.

How does T-Mobile Home Internet work?

If you’re interested in T-Mobile home internet, you’ll need to ensure it's available at your address first. You can do this online or by phone. Once you’ve confirmed T-Mobile services your area, you can order the 5G gateway device, which is what the internet works through. The gateway converts the 5G T-Mobile signal into wireless internet that your devices can use.

Once your gateway device arrives, it can be self-installed by simply plugging it in and turning it on. Then you can control the wireless system through the T-Mobile Internet app. There are no data caps or contracts, so you can cancel at any time. If you move, you need to confirm with T-Mobile that it offers 5G internet at your new address. There is a 15-day, money back guarantee.

T-Mobile Home Internet prices

T-Mobile home internet is $50 per month when you’re enrolled in automatic bank draft pay. This includes all taxes and fees. The price is locked in, meaning no rising monthly costs. If you are a current T-Mobile phone customer, you may be able to bundle your phone and internet service for a lower price. Home internet packages are month-to-month and can be canceled at any time.

T-Mobile Home Internet FAQ

Where is T-Mobile Home Internet available?

5G T-Mobile internet is not available in all areas. You can check the brand's website to see if your address is eligible. If not, there may be a 4G option.

Do I have to have a T-Mobile cell phone plan to get T-Mobile Home Internet?

No, you don’t have to be a mobile customer to qualify for internet service.

Does T-Mobile Home Internet have a contract?

There are no annual contracts for T-Mobile home internet services.

Can I use T-Mobile Home Internet anywhere?

T-Mobile's home internet service can only be used in your current residence. If you move, you’ll need to notify T-Mobile to ensure it offers internet service at the new address. If you don’t notify T-Mobile, you may not be eligible for service.

Does T-Mobile Home Internet slow down?

T-Mobile's home internet service works off its cellular towers. If the towers are congested, you may notice lower internet speeds due to data prioritization.

Is T-Mobile Home Internet good?

T-Mobile home internet is a good option for someone looking for basic internet services. If you plan on passing large amounts of data through your wireless network, it may not be the best option. T-Mobile's internet service functions off its cellular network, so speeds could slow down when towers are congested. However, for basic streaming, gaming or surfing the web, T-Mobile home internet may be a good choice.

T-Mobile Home Internet Reviews

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    Page 1 Reviews 0 - 10
    Customer Service

    Reviewed Nov. 2, 2024

    We live in the country, about 3 miles from our small town. We had to drive twenty miles to sign up for T-Mobile. Before leaving we called the store and was told that our area was covered and would get close to 100mbs. Now the problems began, first they wanted my social security number, which I complained about, and was told no SS# no internet!. The next problem was they wanted a email address, we didn't have one because we didn't have internet at our location. We finally called our daughter who lives a 100 mile away to use her email. The email was needed to get a security number that T-Mobile needed.

    Next because we called our daughter they said that they had to use her phone number, which is used as part of the billing process along with her email address. Because of this problem our bill now goes to her. Which we are now working on to get straighten out. So we have the new site Gateway that we had to put at the other end of our house, which is too far away to connect to our smart TV. Sometimes we get 20mbs download, and maybe 1.5 uploaded. At other times, we may get 2- 3 mbs, you never know!

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    Customer Service

    Reviewed Oct. 11, 2024

    Please don't get T-mobile internet. It is terrible. I have to call every single night to address problems and I have there too of the line unit with the mesh point. It worked for a few weeks and now I have to have them reboot it every day and I live under the cell phone tower. They sell a awful product that will give you headaches and leave you angry. I now feel unsafe as my security system is not working when Internet is down and this is an everyday occurrence.

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      Customer ServiceInstallation & Setup

      Reviewed Oct. 6, 2024

      I have had T-Mobile Home Internet for seven months. Initially, it performed as advertised and the installation was very simple. Then the University nearby returned from summer break and everything changed. The signal strength between my house and the T-Mobile towers has remained excellent (4 bars) but the tower congestion between 4:00 pm and 10:00 pm is horrendous! Streaming stops and downloading software updates crawls. Hours spent on the phone with tech support has been futile.

      They continue to say a new tower is being built and if I merely remain as a customer its completion will solve all the problems. Of course, no completion date is offered nor any evidence that a tower is actually under construction. My last communication with tech support was laughable. When I pressed when the “new” tower would be completed she actually said (and I am not making this up) their engineers were so talented they could build a new tower “remotely” and when I returned from a ten-day trip I was taking all the problems would be solved. Well, I am back and nothing has changed. Obviously, she was just blowing smoke at me to keep me as a customer.

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      Reviewed Sept. 19, 2024

      Horrible, this is 2024 and you can't get home internet in some areas, absolutely terrible. You can get better service in 3rd world companies than you can get with T-Mobile, this company should be ashamed of itself. Terrible terrible.

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      Reviewed Sept. 2, 2024

      TMobile Home internet service is simply Horrific. The last time I experienced internet this awful was when internet first became a thing. The Buffering, Freezing and weak to no signal when it rains MEANS JUST GIVE UP. There is no savings when you are paying for frustration. No matter how many times I contacted TMobile to complain about these issues, none of their fixes, or suggestions were a remedy. I ended up tolerating this bad service for six months, at which point I could adequately afford to change providers. The worst part is; I cancelled my service on 9/02/24 and was told I would still be billed for the whole month of September because my bill closing date was 25 days away. Then I was told that I would also be responsible for a final bill in October. TMobile should have been paying me for all the times I called for support, because the service was randomly available and at a level where it was useful to all members of the family.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Aug. 28, 2024

      In December 2023 I responded to an offer from T-Mobile to try their Internet for free for two weeks. It was unsatisfactory and I immediately returned it in June 2024. I contacted T-Mobile to purchase a new phone and learned that someone from their company had fraudulently opened a phone line and Internet service in my name and they had been charging me for it. They agreed I was entitled to the new customer promotion they were running and advised they would credit back the $770 I had been charged. This never happened. After literally four weeks of arguing, I finally got a refund of $330. You never talk to the same representative so it’s very challenging to get them to understand. This review does not apply to Noah. I don’t have his last name because that’s how T-Mobile operates, but Noah was the only person at that company who was able to provide any help and relief.

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      Customer ServiceStaff

      Reviewed Aug. 22, 2024

      Trust me I never write reviews however I do read them except this one time I did not! Desperate to find a affordable internet service. I purchased T-Mobile 5G Internet Gateway on Aug. 09, 2024, Set-up was Easy. Nevertheless in 12 days of service I was never able to experience the 5G, I called customer service 5 times which I must say they were very nice and helpful each call lasted at least two hours, once they were able to get it back up for the rest of the day.

      Then box was showing no sim card which I it was there however after trying everything the representative advised me to go to Metro for a new one and charge $10.89 again was up for the night and by morning it's down again, I was so stressed out with it being down I just stopped trying and returned it to the store 12 days later the manager said I had 12 days to return and it was over I showed her the receipt showing it stated 14 days and in fact today was 12 days she said no and just to keep the box because I wasn't getting any refund. So I asked her to cancel my service so I wouldn't be billed for the following month and she said she couldn't because I wasn't returning the box. This totally wrong and a rip off!

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      Reviewed Aug. 1, 2024

      DON'T GET T-MOBILE. I’m warning you! An absolute waste of money and everyone I know who has T-Mobile hates it and wants to switch and has issues on the daily. This internet is crazy slow. Never seen an internet as slow as T-Mobile. It’s ridiculous. Half of the time we all just turn our wifi off because that works way better. We are also switching. It’s an everyday occurrence with bad internet.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed July 20, 2024

      When I first started with T-Mobile Home Internet, it was pretty good for the price, once I was hooked, down the tube it went. Slow speeds and many times no service, poor foreign customer service, couldn't connect me to someone in the US. After more than 2 years of bad service, I had enough. Then customer service went really bad. Returned their 3rd. gateway (they kept blaming the gateway) as requested in their box just as they sent it, via ups just as they requested and was expecting a partial refund for service not used. Now they claim their gateway was received damaged, but had no proof, finally got ahold of a us customer service person and she said not to worry, she would remove the charges and get my refund. Now they are still charging me for it say, spoke to someone else and said she would have person I talked to call me back, never heard anything back (3 weeks ago) and still expect me to pay more when they owe me. Bad experience.

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      Customer ServiceStaff

      Reviewed July 18, 2024

      In February of 2024, I was sold a product that was supposed to provide me with internet access and told I could cancel in 30 days with no obligation. It did not function as there was no tower close enough to me. I had multiple conversations trying to access a tower with various T-Mobile reps and was finally told by one customer service rep that it would never work at my location. I then cancelled my order for internet access and mailed the device back to the supplied address. I spent literally months trying to receive reimbursement from T-Mobile and I was just put off again and again and told to "wait another 10 days and call back." over and over again,

      My credit card finally reversed the charge and credited my account for the amount charged by T-Mobile. This was in June. In July, I was turned over to a collection agency for double the amount of the original charge after I was sent a statement of credit and a credit card with the same amount applied to it. Ultimately they got their fraudulently sought after money as I didn't want to ruin my excellent credit rating. Please do not ever do business with this company. You will regret it.

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      T-Mobile Home Internet Company Information

      Company Name:
      T-Mobile Home Internet
      Website:
      www.t-mobile.com