T-Mobile Home Internet Reviews

I had high hopes when I attempted to switch to T-Mobile Internet last month, but that has gone downhill since then. I gave it a try but even being in Los Angeles, the service/signal we were receiving was not better than our Spectrum service. I called to cancel during my 15-day free trial and immediately returned the equipment within that time frame as well, and less than one month after doing so, I am being threatened by T-Mobile's collection agency. This is so unfair and unethical. I did everything right and put my faith in the company, only for them to threaten my credit for a service I canceled, with all equipment having been returned by their deadline. Never again will I engage with this company.

It's so bad. You can’t get anything done. I don’t recommend.

I have Verizon Home internet service and was going to switch to T-Mobile since I already have a phone plan with them, but they wasted my time. Don't bother applying online; it's a complete joke! They want you to call in so they can try to haggle you into purchasing extra products. I have good credit, and they put me through a long security questionnaire with an agent that I couldn't understand. After being approved, my order was canceled twice then I was told to go into the store. I ended up being late for work trying to complete the order.

I've had this service going on 2ish months and I was promised a free month and I did not get a free month. The equipment was very easy to set up. But other than that, outages is very often. not happy with that all. I put the equipment in a very good location and it says excellent on the unit. Anyways I dread calling for my free month but I will. I tired of being promised stuff not just with T-Mobile. With every service. It's like juggling balls and hoping to caught one. "Nope" I will give it a little longer and hope things improve or I will have to cancel and that seems like that won't be easy.. :((

I have had T Mobile internet for 3 weeks. I bought the 300MB plan. Before I had Optimum 300MB plan. Optimum basic 300 MB plan was WAY better than T Mobile. The Up load and Down Load speeds are very slow. Constant scowling when opening a Facebook or U Tube menu. I think T Mobile does it intentionally to Force customers to buy the higher end plan. I have not cancelled my Optimum plan guess I should just keep it! T Mobile is not good for me!

Customer service is a joke!!! I was promised a month on us. Never got it. Called multiple times. The customer service rep was an absolute idiot. Kept asking me the same questions over and over and over again. Then she had me sign up for a $200 rebate which will maybe be applied in 14 weeks. I'm good. Switching tomorrow. Stay away!!!!

Absolutely the worst internet you can get. Horrible horrible horrible speed. You can MAYBE run 1 tv off it. If you have 2 tvs and an iPad you’re out of luck…. If you call Customer service, they just say move your equipment around to find the right spot. DO NOT DOWNGRADE JUST BECAUSE OF PRICE!

It would have saved me a great deal of stress and frustration to know ahead of time that T-Mobile WiFi has big problems with connecting to Ring devices. After days of my ring cameras failing to connect, and being told by ring finally that they have a known issue that T-Mobile WiFi is the only service provider that fails to connect devices, I’ll be canceling mine for this alone.

So far, all is good. I've only had it for a week and I happy to say all is Good with my T-Mobile internet in Springfield MO.

Terribly unprofessional people. They have been in our area for about a month now. They park on our grass on our front lawn. Today they cut our current provider's fiber optic line and that was right in the middle of us conducting business from home. When my husband asked them what happened, they just said "Oops, sorry." My husband asked what they were going to do about it and they made it our problem and told us to call our internet provider to come and fix it. Unbelievable. They call that professional? We contacted our internet provider and they cannot come out until tomorrow to fix it, so we lose. They told my husband that if we had their service, they would have been out here to fix it already. Unbelievable! Despicable, disgusting, degrading and very unprofessional. I would never do business with people like that! Shame on them! On many levels.

I have tried to cancel T-Mobile by going to the store, they tell me to call customer service and they say go to the store. T-Mobile is a joke. They make it impossible to cancel service! I am still getting a bill for services, T-Mobile takes money out of my account. I am going to have to close my bank account to keep them from taking my money!

DO NOT GET THIS INTERNET. They make it impossible to cancel. You will spend hours of your life on hold.

⭐ 1/5 — T-Mobile Fiber Was an Absolute Disaster — Stay Away. My experience with T-Mobile Fiber was nothing short of terrible. I had T-Mobile Fiber installed on July 21, 2026, and the service was so unreliable that I canceled it on August 13, 2026—less than a month later. When I signed up, I was promised ONE MONTH OF FREE SERVICE as part of the promotion for switching to T-Mobile Fiber. Despite canceling within that first month, I was still charged $51.00. When I contacted customer service for an explanation, I was told the $51 was a "partial payment." That explanation makes absolutely no sense to me. If I was promised a free month, why am I being charged for service between July 21 and August 13?

I can’t comment on their service because I have yet to experience it ALTHOUGH I was billed as if I have experienced it! It is so easy to order but truly is disturbing 😳 to reach several customer service reps that “promise” to take care of my account cancellation requests regarding home internet and have yet to do so. Basically, you can sign up but they make it virtually impossible to cancel!

What a horrible experience! The T-Mobile home Internet was spotty at best. I work from home a few days per week and need reliable Internet. They said they were making improvements and asked me to give it some time. I gave it another month and couldn’t take it. I then tried to cancel and ran into repeated problems canceling. You can’t cancel online or in the app! You can’t cancel if you haven’t set up a pin. You can’t cancel if you’ve unplugged the T-Mobile Internet. Etc.

Long time customer, called in a month ago because my internet wasn't working during their systems. Customer service told me I needed to upgrade my routers that were 1 yr old, no charges for anything. Magically my internet started working, they mail me out routers that are older than the equipment I already have! I didn't need to upgrade anything! I call customer service and assured no charges everything is reset and back to normal, then I get charged an extra $200 for 2 additional lines the following month. This carrier is horrible, when you call to speak to someone it's always 2-3x the wait time to talk to customer service. 30 minutes became 1 hour 33 minutes wasting on the phone. I am strongly urging people to cancel or stay away from this crooked carrier! Charge me $200 extra when everything was their fault! I think not!

Stay away. Even though the price is good but the internet itself is bad. Always disconnecting me, telling me wrong password, lags way too much. I'm about to switch providers.

Been around 3 months now with an orange coil of fiber lying on my lawn and waiting 2 times at home, waiting time and money for them to come and not be able to install the fiber. Customer service calls me over and over and tells me it been forwarded up the chain to a different group but nothing is done. I call them and same thing then they stop calling, go figure. So they never finished the install, and I’m constantly mowing around this orange fiber cable. T-Mobile is a joke.

Their service goes down all the time and they are difficult to contact. As with most companies, they are hoping you will give up. Sad to say I am going to give up, dump their cellphone services and home internet.

I was given the run around treatment for over two hours of wasting my time just to get the service cancelled. I will never use their service and I will be telling everyone about the royal pain of getting service cancelled. Stay away from T-Mobile!

Horrible home internet. I had them for 4 years, and it was great until the last month. It was horrible. I dropped them, went with AT&T, and never looked back. To top it off, they said they would take care of my last bill just to call them when I got it well I got it today. After going back and forth and the agent saying she would lose her job if she adjusted my bill, I just got so frustrated and said it's not worth it and paid the last bill even though the service was disconnected, sitting in the box upstairs because they said they would send me a box to send it back to them. They never did. I finally took it to a T-Mobile store and dropped it off after another hassle with them. Stay away from T-Mobile home internet.

This is the most crooked company. They will literally steal money from you using loopholes and then when you call in will give you excuses as to why you can’t cancel before they finish the “escalation process” but that they “for sure won’t charge you again” but they will.. again and again.. and they will blame you and not return your money. This company is as predatory as they come.

Very unreliable switch about 1 year ago and started having issues this past month. Not very happy at this point in time.

You keep in mind if Tmobile wouldn't use deceptive business practices I wouldn't even be writing this review!! You thieves promised me a 200 dollar rebate for signing up for home Internet but now that it's time I should receive it all I'm getting from you people is bullshit!! How would you like it if I wouldn't pay my bill!! I'm fed up!!

T-Mobile is having its second major outage in my area in two months. (Think many hours/multiple days.) The first time, I accepted decent financial compensation for the trouble. Today, I cancelled and will use another provider. The WORST for reliability. Slow, frequent buffering, and the outages. NOPE.

T-Mobile has gone downhill, terrible customer service, agents are across the world somewhere, when I ask for a supervisor, there is no one available. I've been calling every month with the same request - please cancel the account! Please stop charging me for no service! Worse provider ever!

Unreliable, inefficient, absurdly long wait time on the phone of 1 hour & 1/2 and I still didn’t get help; they disconnected me! Then I tried via chat w/ customer care last night to no avail; an add took over the web page on their website & I lost the chat w/ customer care & wasn’t able to retrieve. I tried again via their new dorky T-Mobilelife app in an AI chat, no effective help; they are suppose to connect me to customer care since 8:50 pm & I’ve never been connected. I signed into the dorky app & then AI told me I needed to sign in again but it never directed me & never connected me to customer care!!!! The Service connectivity is good, but if you need help it’s like drowning in a Typhoon!!!!

For the past 3 weeks, the wifi has been dropping upwards of 5 times daily. I have utilized the T-Mobile app to move the modem tower to different places in my house, with no improvement. I have unplugged and turned off and on the modem tower more times than I can count. I have reset the modem tower multiple times. It is 7/14/26 at 9:02pm EST. I have been on hold with Tmobile customer service for 1 hour, 12 minutes and counting.

Worst internet service on planet Earth! Problems every day for 3 months now! Last year they went 5 months in a row. Trying to beat last years record I guess! Prediction—-they will succeed!

When I ordered T-Mobile Internet, I was guaranteed there would be absolutely no cost increase. I kept the transcript. I believe I've had it less than two years. Guess what? They have increased. I have had to call them at least 2 dozen times because the internet was down! I called today about the cost increase and because the internet was down, and did not even come up as a possible internet connection. I've called twice, this last time, I was told the wait was 6 minutes. I have now been on hold 1hr and and 15 mins. DO YOURSELF A FAVOR, USE ANOTHER SERVICE PROVIDER.

Just set up the modem tonight and I cannot believe how simple and FAST it was to set up our new internet service! It was almost plug and play. Took around 10 minutes and all devices connected easily and work great! I cannot say enough about how mind-blowing this setup was compared to the usual nightmare of Xfinity setup! Everything has been so simple and easy from the moment I ordered service on the internet. Modem was promptly shipped to my home in 2 days (could have picked it up same day). Modem has a screen and communicates what is happening, how many devices are connected, etc. Price was far better than Xfinity. Welcome to the future. I feel like I just stepped into modern times. I cannot say enough about how happy I am! I will update if any issues arise in the future; if you see no updates, all is well. Highly recommended!

I recently switched to T-Mobile as they were advertised as cheaper and faster connection. However, the connection was worse than what I had. Despite only having the service for 5 days they are keeping all of my first payment (full month). And it took me grilling the customer service agent for her to be honest about this. So, I feel lied to by the marketing, I was lied to by a T-Mobile agent, and they stole my money for services not rendered. Would never give them another opportunity to steal from me.

If I could, I would give them a -500 stars. I Damn sure would. T-MOBILE owes me 2 refunds ($373 total) from 3 months ago. Everytime I call and ask about it, they keep telling me the same crap "We're still working on it." They are expecting me to give up but I will not stop. Your company is pathetic and I will move forward with a report to The BBB and whatever I need to do. Bunch of Damn thieves!!!°

I would not ever do business with T-Mobile. They are either totally incompetent or corrupt. I went into the local store to change from AT&T to them. I told them I lived in an area where service was difficult. They told me I would be able to get service. SO, we changed out the sim card and I filled out their paperwork. With the condition I would be back in the store the next day if their service would not work at my house. I went home and had no service. I went back to the same store and spoke to the say employee and they reinstalled my AT&T sim card and canceled the agreement due to them not being able to provide me service at my home. Almost a year later I find that they have turned in a bill for collections for non payment and it was on my credit record. I never received a bill from them, a call, a text, a email, nothing. I went back to the same store and was told they could do nothing for me about the erroneous billing and collections.

Home internet via cellphone company (T-Mobile) is not yet perfected. Went with T-Mobile for internet, Mbps varied widely from 7 to 180+ Mbps. T-Mobile was not able to explain or fix the problem. Constant pausing while trying to watch videos or movies. Being they were not able to fix my service so it worked, I cancelled my service, but T-Mobile would not pro-rate my bill being I only had intermittent service for half a billing period when I cancelled the service. Will never go back to T-Mobile!

I signed up for T-Mobile home Internet online which included a promo for a free month. So I go to the store to pick up my devices and it goes fine. But when I get home I'm getting emails about a second pickup that eventually cancelled on its own. Long story short, my online promo order was cancelled and an in store order was placed instead so they scammed me out of $60 and refuse to fix it. Nice job guys

Signed up for home internet online, drove down to the store to pick up my device after I received the email that it was ready. Gave them my ID (passport), which the email clearly said was accepted. They told me their scanners don’t work on the passport and I’d have to come back with a different ID. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they’ve been complaining to corporate for 2 years and they won’t fix it. Total waste of time and fuel.

I switched from Spectrum and saved $30 a month immediately. The quality of my service so far is just as good. My only issue is when I try to use my cell phone over the internet it works better when I shut the internet off and just use my cell phone data. I don't know if that is because it's not a T-Mobile phone and they're trying to get me to switch or if that's just an issue that they have with their internet. But otherwise the service has been pretty good and the price is definitely right. Hopefully it works out.

I chose to go with T fiber when I updated my phones with T-Mobile. When I signed up, my rates were supposed to drop and the Internet was supposed to be cheaper than what I was paying for AT&T. All in all supposed to be saving about $80 a month. That was a big lie. Without my fiber installed or being billed yet my bill was $100 more expensive than it was before. They told me the bundle discount wouldn’t happen until my Internet was installed. I went with that. When I talked to T fiber about the installation I informed them that I wanted the Internet ran in the backyard. I was informed that would not be a problem. Well, that was the next lie. I come home from lunch. The installer has the Internet mounted to the front of my house, which is a huge eyesore. When I asked him about it. He said oh that’s because it’s the easiest way to get the Internet into the house. I immediately told him to stop.

A few days after my modem and router was installed I came home to find men working in my yard. Gate to backyard was forced open to gain access to the property where the cable wire needed to be buried. No notice, no permission. After some spirited conversation they were allowed on the property. Tore up my lawn with some digging machine, nearly cut through a power line to my pool and left my lawn looking like a Sherman tank had gone through. They made a poor effort to fix it and when that failed I told them to get off my property. Never again.