T-Mobile Home Internet Reviews

The only reason I am not giving a 1-star is due to the fact that when it is working and not buffering, it is actually a good picture, and the pricing is OK. My opinion is, they should deduct charges while the system is buffering, and you would definitely see a change.... So, 4 years ago, I changed from Spectrum Internet mainly because of the pricing. Prices on cable increased monthly because of new "fees" that constantly crept up. Enter T-Mobile Streaming, the first couple of years was OK, just buffering once in a while, no issues.

Received mail addressed to myself with the $35 month home internet and a $200 virtual prepaid Mastercard promotion. I am a current longtime customer. When I contacted T-Mobile to accept the offer I was told it’s $40 month with no prepaid Mastercard. Stay away, just a scam to sign up customers for unreliable home internet.

Slow internet. Missed the playoffs because it won't stop buffering.

As a techie with 103 WiFi devices in my home, I need fast reliable service. In 2025 I tested T-Mobile 5G Home Internet and had 440Mbps of download speed most of the time because my home is less than a mile from a tower. Now and even with their latest G5AR gateway, at night the speeds drop below 100, sometimes as low as 62Mbps.

I canceled service and returned the router on 5/11/26. I was told that I would be charged another months fee because I was in the second day of the monthly service time. Charged $50.00 for 2 days of usage! This just isn’t right. I will not be a T-Mobile customer again. These practices will affect future business.

T-Mobile the worst internet provider in the world. I think that sums it up right there alone but let me share my experience. I've been on Verizon for years and Verizon was getting a little bit expensive. As you may all know so I see this little ad on TV saying $35 a month internet. Hurry. This little ad was T-Mobile at me. I jump up from the couch and look for my phone and call T-Mobile because $35 a month sounds great only to be faced with "The $35 plan is not available and we only have a $200 internet service plan available but the good news is that you can take this plan Anywhere With You camping anywhere."

I have had T-Mobile service for 6 years and in the those 6 years I think that they are great. A couple years ago I got their WiFi and it was working good until last week. My gateway was outdated and I had to get a new updated gateway. The new has no internet and I have had to call T-Mobile every day. The techs that work there are great and helpful but nothing got solved. It isn’t their fault. They tried their best but I just think that maybe T-Mobile doesn’t have good WiFi anymore and it is giving me a headache. Their only solution was “every time your WiFi goes out unplug for 10 seconds and then plug it back in." To me that is not a good idea because I would have to do that every 10 seconds because our WiFi is not working.

Service was okay, it got really slow once two people were using it at the same time. I ended up switching to Ziply Fiber, I canceled my services and then the next month T-Mobile billed me again. When I contacted them, they tried to claim that since my service wouldn't be fully canceled for another couple of weeks, it was somehow acceptable for them to continue billing me? It is so hard to get in touch with somebody at customer service, you talk to a lot of robots and AI.... Regardless of whether or not the service was acceptable, what was completely and totally unacceptable is how they handled my account once I canceled. Billing people after they've already canceled the account is totally fishy and seems very fraudulent.

I signed up for T-Mobile Home Internet about a month ago and received the box a few days later. I attempted to set it up multiple times And after many frustrating attempts, contacted customer service. I spent an hour with them and finally the decision was to send new equipment. A week later it arrived, and the cycle began again. I contacted customer service to request to cancel and asked for a return label. It took 40 minutes and 2 reps to check convince someone to allow me to cancel something I never could get to work.

Even after cancelling 5G home Internet service & returning the modem to T-Mobile store. T-mobile withdraw the payment from credit card account since it was auto pay. Had to file a complain with Visa. Visa reversed the charges after confirming with T-mobile. Then T-mobile kept billing & sent to collection agency. T-mobile is greedy. Spent hours with 5G home Internet customer service at 844-275-9310 without any outcome. Every calls goes to call centre in Philippines.