T-Mobile Home Internet Reviews

Customers don’t try the trials of internet service because they will charge you before the trial ends. I’m very unhappy about the situation. Now I have to wait until June to receive my refund back, very frustrating. Thank you.

I only called to change my address for my Internet. Was told about a promotion for a razor Plus. Sounded pretty good. At first everything was fine and then my bill started going up more and more each month and I even took my insurance off and the bill is still extremely high. I will never refer anybody to T-Mobile, just for the home internet. That's the only good thing I've gotten out of T-Mobile.

T-Mobile internet, had them for 3 months and noticed that my bill kept going up. Even after paying them I was getting charged 8.60 extra month because they where saying I was late even after canceling internet. I ended up for one month paying over 300 dollars they said I didn't pay even though I know I did. Still charged me even after canceling. Beware and watch your bill. They have gotten little to big and feel they can charge whatever over 50 dollars they want.

The team member who addressed my call today was the first in a series of many (MANY!!!) calls who told me the TRUTH about our very poor service. She informed me that our area is now shown to have no internet coverage. When we first switched to T-Mobile for home internet, we were shown to be in a coverage area. Our service was fantastic for about 11 months. Since then, our service has gotten progressively worse. And now I learn that our area is “no longer a coverage area." WHAT??? Yet T-Mobile continues to take our money every month for service that is generally less than 10 Mbps and was 2.5 Mbps download speed this morning (!!!). Bait and switch? This should be a crime!

We live in the country, about 3 miles from our small town. We had to drive twenty miles to sign up for T-Mobile. Before leaving we called the store and was told that our area was covered and would get close to 100mbs. Now the problems began, first they wanted my social security number, which I complained about, and was told no SS# no internet!. The next problem was they wanted a email address, we didn't have one because we didn't have internet at our location. We finally called our daughter who lives a 100 mile away to use her email. The email was needed to get a security number that T-Mobile needed.

Please don't get T-mobile internet. It is terrible. I have to call every single night to address problems and I have there too of the line unit with the mesh point. It worked for a few weeks and now I have to have them reboot it every day and I live under the cell phone tower. They sell a awful product that will give you headaches and leave you angry. I now feel unsafe as my security system is not working when Internet is down and this is an everyday occurrence.

I have had T-Mobile Home Internet for seven months. Initially, it performed as advertised and the installation was very simple. Then the University nearby returned from summer break and everything changed. The signal strength between my house and the T-Mobile towers has remained excellent (4 bars) but the tower congestion between 4:00 pm and 10:00 pm is horrendous! Streaming stops and downloading software updates crawls. Hours spent on the phone with tech support has been futile.

Horrible, this is 2024 and you can't get home internet in some areas, absolutely terrible. You can get better service in 3rd world companies than you can get with T-Mobile, this company should be ashamed of itself. Terrible terrible.

TMobile Home internet service is simply Horrific. The last time I experienced internet this awful was when internet first became a thing. The Buffering, Freezing and weak to no signal when it rains MEANS JUST GIVE UP. There is no savings when you are paying for frustration. No matter how many times I contacted TMobile to complain about these issues, none of their fixes, or suggestions were a remedy. I ended up tolerating this bad service for six months, at which point I could adequately afford to change providers. The worst part is; I cancelled my service on 9/02/24 and was told I would still be billed for the whole month of September because my bill closing date was 25 days away. Then I was told that I would also be responsible for a final bill in October. TMobile should have been paying me for all the times I called for support, because the service was randomly available and at a level where it was useful to all members of the family.

In December 2023 I responded to an offer from T-Mobile to try their Internet for free for two weeks. It was unsatisfactory and I immediately returned it in June 2024. I contacted T-Mobile to purchase a new phone and learned that someone from their company had fraudulently opened a phone line and Internet service in my name and they had been charging me for it. They agreed I was entitled to the new customer promotion they were running and advised they would credit back the $770 I had been charged. This never happened. After literally four weeks of arguing, I finally got a refund of $330. You never talk to the same representative so it’s very challenging to get them to understand. This review does not apply to Noah. I don’t have his last name because that’s how T-Mobile operates, but Noah was the only person at that company who was able to provide any help and relief.