T-Mobile Home Internet Reviews

Home internet via cellphone company (T-Mobile) is not yet perfected. Went with T-Mobile for internet, Mbps varied widely from 7 to 180+ Mbps. T-Mobile was not able to explain or fix the problem. Constant pausing while trying to watch videos or movies. Being they were not able to fix my service so it worked, I cancelled my service, but T-Mobile would not pro-rate my bill being I only had intermittent service for half a billing period when I cancelled the service. Will never go back to T-Mobile!

I signed up for T-Mobile home Internet online which included a promo for a free month. So I go to the store to pick up my devices and it goes fine. But when I get home I'm getting emails about a second pickup that eventually cancelled on its own. Long story short, my online promo order was cancelled and an in store order was placed instead so they scammed me out of $60 and refuse to fix it. Nice job guys

Signed up for home internet online, drove down to the store to pick up my device after I received the email that it was ready. Gave them my ID (passport), which the email clearly said was accepted. They told me their scanners don’t work on the passport and I’d have to come back with a different ID. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they’ve been complaining to corporate for 2 years and they won’t fix it. Total waste of time and fuel.

I switched from Spectrum and saved $30 a month immediately. The quality of my service so far is just as good. My only issue is when I try to use my cell phone over the internet it works better when I shut the internet off and just use my cell phone data. I don't know if that is because it's not a T-Mobile phone and they're trying to get me to switch or if that's just an issue that they have with their internet. But otherwise the service has been pretty good and the price is definitely right. Hopefully it works out.

I chose to go with T fiber when I updated my phones with T-Mobile. When I signed up, my rates were supposed to drop and the Internet was supposed to be cheaper than what I was paying for AT&T. All in all supposed to be saving about $80 a month. That was a big lie. Without my fiber installed or being billed yet my bill was $100 more expensive than it was before. They told me the bundle discount wouldn’t happen until my Internet was installed. I went with that. When I talked to T fiber about the installation I informed them that I wanted the Internet ran in the backyard. I was informed that would not be a problem. Well, that was the next lie. I come home from lunch. The installer has the Internet mounted to the front of my house, which is a huge eyesore. When I asked him about it. He said oh that’s because it’s the easiest way to get the Internet into the house. I immediately told him to stop.

A few days after my modem and router was installed I came home to find men working in my yard. Gate to backyard was forced open to gain access to the property where the cable wire needed to be buried. No notice, no permission. After some spirited conversation they were allowed on the property. Tore up my lawn with some digging machine, nearly cut through a power line to my pool and left my lawn looking like a Sherman tank had gone through. They made a poor effort to fix it and when that failed I told them to get off my property. Never again.

We had whatever monstrosity Windstream turned into. Had a cable to the house and still only got 20-25 mbps. Wife changed phone companies went to T-Moblie. Now we have 100-150. Sometimes. But when we don't we don't. You will be watching a movie and it will just go pixelated. Slow to start a lot. But the real kicker is when the 7 year old grandson is playing Fortnite. The lag will cause him to lose. He immediately starts yelling at the T-Mobile box in the window. Sometimes I think it is the box. The bedroom TV is just in the other room and sometimes it gets no signal. We are in a bad location for options so we are kind of stuck. But if we did have a choice it would not be T-Mobile.

Worst internet you could ever waste your money in. Absolutely garbage. Would never recommend it for other people.

I've gone through the house to find the best spot, I live close to the tower, I use an ethernet cable and am close to the router. I am doing everything I can to make sure it should be as good as possible, and it just never is. I consistently have 10 mbps download speed and .10 upload, and this is the average. Even when it's doing it's absolute best (which is almost never, maybe a couple hours a week), it's still just 40 mbps download, 1 mbps upload, so even at it's best it's just OK. T-Mobile also throttles home internet speeds during "peak congestion hours" and deprioritizes home internet in favor of calls and cellular service.

During COVID, we bought a camper. To make sure our children could access the internet while camping, we signed up for T-Mobile Home Internet. Soon, though, I realized the Mobile Home Internet was actually immobile (the small print). It was not meant to be mobile, but immobile, confined to our home address. We were not able to take the router on the road with us.