T-Mobile Home Internet Reviews

My home 5g internet is running at 12 Mbps. I pay $50 per month. T-Mobile unable to fix it, and tells me I don't qualify for upgrade at promotion prices. This is a simply a ripoff. I am so tired of the empty excuses.

It started out great. I was averaging 65 Mbps most of the time. When there wasn't any congestion my speed went as high as 180 Mbps. So much better than my previous internet provider which topped out at 15 Mbps and had weekly widespread outages. After 6 or 7 months my top average speed kept getting slower and slower. I contacted customer service several times. Each time I was given a different excuse. They would have me unplug the gateway which I had already tried.

I am not at all satisfied with the slow speed of T Mobile internet. I have two devices and both are slow as molasses. I wish I had known this before I got into this contract. I WOULD NOT HAVE ENTERED INTO IT.

I am writing to formally express my frustration with T-Mobile’s cancellation and billing practices. After being a loyal customer for many years—dating back to before the Sprint merger—I’ve become increasingly disappointed with the direction of the company. What was once excellent customer service has now become an exhausting and unreasonable experience. Recently, I attempted to cancel my service and followed the process of returning my equipment to a T-Mobile store. However, I was informed that the store was unable to process cancellations and that I would need to contact customer service. This is both inconvenient and unnecessary. If a customer is in-store and returning equipment, the service should be able to be canceled at that point without additional steps.

I had purchased T-Mobile home internet and for the first several months everything was fine. I had auto-pay set up for my account so I shouldn't have to deal with anything on my end. However, there was one month where I received an email stating they had not been paid yet. I called customer service, they waived the $10 service fee (which is bullshit to begin with) and said everything was handled.

This internet is great if you don't enjoy using the internet, playing online games, or just having internet in general! It goes out so frequently and in the middle of the day too, a single cloud can drop your connection down.

I've had a ticket opened up with T-Mobile for our home internet issues since February 26th of 2025. This is been the biggest joke and excuse for home internet that I've ever had to deal with. Believe it or not, the support team is even worse. I have countless screenshots and log files showing how horrible their internet actually is. The gateway that they provide is a joke, it continually hops from one tower to another consistently every single day and has done so every single day since we've had the internet for almost a year now.

One word: useless! They sign up so many people that the demand by far outweighs the capacity, i.e., you get downloads at less than 1 Mbps and uploads are basically dead in the water (<0.05 Mbps). You may get decent speeds at off-hours (like 3 a.m.), but when it counts, they break down. Too bad, but I'll kick that box out the door as soon as the fiberoptic cable in my street is functional. I hope that's the case in a matter of a few weeks. What a waste of money T-Mobile Home Internet is, and the frustration is through the roof! Don't get it!!

Yenessey and the Manager Meddy at the Annapolis Rd was really awesome, great customer service. They were really informative on the products that I asked about. They also gave good tips on how to use the products.

The worst internet and customer service I've had in my life. We didn't have an internet connection for 11 days. Nobody ever bothered notifying us of what was happening and every time we called they said they were "working on it" and it had to do with "vandalism" to one of their towers, but they wouldn't give us a timeline of when was it going to start working. I switched to Xfinity, who were wonderful, and when I canceled T-Mobile, they continued to bill me even though they had said they would refund us for the 11 days without service. I'm still receiving bills (threatening to send us to collection!) and disputing charges to our credit card. I've called a few times to tell them I CANCELED MY ACCOUNT due to their incompetence nearly two months ago, and they keep promising a refund that never comes. Instead, I get more bills. They're disorganized and have idiots in their "customer care" team. STAY AWAY!