T-Mobile Home Internet Reviews

I was given the run around treatment for over two hours of wasting my time just to get the service cancelled. I will never use their service and I will be telling everyone about the royal pain of getting service cancelled. Stay away from T-Mobile!

Horrible home internet. I had them for 4 years, and it was great until the last month. It was horrible. I dropped them, went with AT&T, and never looked back. To top it off, they said they would take care of my last bill just to call them when I got it well I got it today. After going back and forth and the agent saying she would lose her job if she adjusted my bill, I just got so frustrated and said it's not worth it and paid the last bill even though the service was disconnected, sitting in the box upstairs because they said they would send me a box to send it back to them. They never did. I finally took it to a T-Mobile store and dropped it off after another hassle with them. Stay away from T-Mobile home internet.

This is the most crooked company. They will literally steal money from you using loopholes and then when you call in will give you excuses as to why you can’t cancel before they finish the “escalation process” but that they “for sure won’t charge you again” but they will.. again and again.. and they will blame you and not return your money. This company is as predatory as they come.

Very unreliable switch about 1 year ago and started having issues this past month. Not very happy at this point in time.

You keep in mind if Tmobile wouldn't use deceptive business practices I wouldn't even be writing this review!! You thieves promised me a 200 dollar rebate for signing up for home Internet but now that it's time I should receive it all I'm getting from you people is bullshit!! How would you like it if I wouldn't pay my bill!! I'm fed up!!

T-Mobile is having its second major outage in my area in two months. (Think many hours/multiple days.) The first time, I accepted decent financial compensation for the trouble. Today, I cancelled and will use another provider. The WORST for reliability. Slow, frequent buffering, and the outages. NOPE.

T-Mobile has gone downhill, terrible customer service, agents are across the world somewhere, when I ask for a supervisor, there is no one available. I've been calling every month with the same request - please cancel the account! Please stop charging me for no service! Worse provider ever!

Unreliable, inefficient, absurdly long wait time on the phone of 1 hour & 1/2 and I still didn’t get help; they disconnected me! Then I tried via chat w/ customer care last night to no avail; an add took over the web page on their website & I lost the chat w/ customer care & wasn’t able to retrieve. I tried again via their new dorky T-Mobilelife app in an AI chat, no effective help; they are suppose to connect me to customer care since 8:50 pm & I’ve never been connected. I signed into the dorky app & then AI told me I needed to sign in again but it never directed me & never connected me to customer care!!!! The Service connectivity is good, but if you need help it’s like drowning in a Typhoon!!!!

For the past 3 weeks, the wifi has been dropping upwards of 5 times daily. I have utilized the T-Mobile app to move the modem tower to different places in my house, with no improvement. I have unplugged and turned off and on the modem tower more times than I can count. I have reset the modem tower multiple times. It is 7/14/26 at 9:02pm EST. I have been on hold with Tmobile customer service for 1 hour, 12 minutes and counting.

Worst internet service on planet Earth! Problems every day for 3 months now! Last year they went 5 months in a row. Trying to beat last years record I guess! Prediction—-they will succeed!