T-Mobile Home Internet Reviews

I was given the run around treatment for over two hours of wasting my time just to get the service cancelled. I will never use their service and I will be telling everyone about the royal pain of getting service cancelled. Stay away from T-Mobile!

Horrible home internet. I had them for 4 years, and it was great until the last month. It was horrible. I dropped them, went with AT&T, and never looked back. To top it off, they said they would take care of my last bill just to call them when I got it well I got it today. After going back and forth and the agent saying she would lose her job if she adjusted my bill, I just got so frustrated and said it's not worth it and paid the last bill even though the service was disconnected, sitting in the box upstairs because they said they would send me a box to send it back to them. They never did. I finally took it to a T-Mobile store and dropped it off after another hassle with them. Stay away from T-Mobile home internet.

This is the most crooked company. They will literally steal money from you using loopholes and then when you call in will give you excuses as to why you can’t cancel before they finish the “escalation process” but that they “for sure won’t charge you again” but they will.. again and again.. and they will blame you and not return your money. This company is as predatory as they come.

Very unreliable switch about 1 year ago and started having issues this past month. Not very happy at this point in time.

You keep in mind if Tmobile wouldn't use deceptive business practices I wouldn't even be writing this review!! You thieves promised me a 200 dollar rebate for signing up for home Internet but now that it's time I should receive it all I'm getting from you people is bullshit!! How would you like it if I wouldn't pay my bill!! I'm fed up!!

T-Mobile is having its second major outage in my area in two months. (Think many hours/multiple days.) The first time, I accepted decent financial compensation for the trouble. Today, I cancelled and will use another provider. The WORST for reliability. Slow, frequent buffering, and the outages. NOPE.

T-Mobile has gone downhill, terrible customer service, agents are across the world somewhere, when I ask for a supervisor, there is no one available. I've been calling every month with the same request - please cancel the account! Please stop charging me for no service! Worse provider ever!

Unreliable, inefficient, absurdly long wait time on the phone of 1 hour & 1/2 and I still didn’t get help; they disconnected me! Then I tried via chat w/ customer care last night to no avail; an add took over the web page on their website & I lost the chat w/ customer care & wasn’t able to retrieve. I tried again via their new dorky T-Mobilelife app in an AI chat, no effective help; they are suppose to connect me to customer care since 8:50 pm & I’ve never been connected. I signed into the dorky app & then AI told me I needed to sign in again but it never directed me & never connected me to customer care!!!! The Service connectivity is good, but if you need help it’s like drowning in a Typhoon!!!!

For the past 3 weeks, the wifi has been dropping upwards of 5 times daily. I have utilized the T-Mobile app to move the modem tower to different places in my house, with no improvement. I have unplugged and turned off and on the modem tower more times than I can count. I have reset the modem tower multiple times. It is 7/14/26 at 9:02pm EST. I have been on hold with Tmobile customer service for 1 hour, 12 minutes and counting.

Worst internet service on planet Earth! Problems every day for 3 months now! Last year they went 5 months in a row. Trying to beat last years record I guess! Prediction—-they will succeed!

When I ordered T-Mobile Internet, I was guaranteed there would be absolutely no cost increase. I kept the transcript. I believe I've had it less than two years. Guess what? They have increased. I have had to call them at least 2 dozen times because the internet was down! I called today about the cost increase and because the internet was down, and did not even come up as a possible internet connection. I've called twice, this last time, I was told the wait was 6 minutes. I have now been on hold 1hr and and 15 mins. DO YOURSELF A FAVOR, USE ANOTHER SERVICE PROVIDER.

Just set up the modem tonight and I cannot believe how simple and FAST it was to set up our new internet service! It was almost plug and play. Took around 10 minutes and all devices connected easily and work great! I cannot say enough about how mind-blowing this setup was compared to the usual nightmare of Xfinity setup! Everything has been so simple and easy from the moment I ordered service on the internet. Modem was promptly shipped to my home in 2 days (could have picked it up same day). Modem has a screen and communicates what is happening, how many devices are connected, etc. Price was far better than Xfinity. Welcome to the future. I feel like I just stepped into modern times. I cannot say enough about how happy I am! I will update if any issues arise in the future; if you see no updates, all is well. Highly recommended!

I recently switched to T-Mobile as they were advertised as cheaper and faster connection. However, the connection was worse than what I had. Despite only having the service for 5 days they are keeping all of my first payment (full month). And it took me grilling the customer service agent for her to be honest about this. So, I feel lied to by the marketing, I was lied to by a T-Mobile agent, and they stole my money for services not rendered. Would never give them another opportunity to steal from me.

If I could, I would give them a -500 stars. I Damn sure would. T-MOBILE owes me 2 refunds ($373 total) from 3 months ago. Everytime I call and ask about it, they keep telling me the same crap "We're still working on it." They are expecting me to give up but I will not stop. Your company is pathetic and I will move forward with a report to The BBB and whatever I need to do. Bunch of Damn thieves!!!°

I would not ever do business with T-Mobile. They are either totally incompetent or corrupt. I went into the local store to change from AT&T to them. I told them I lived in an area where service was difficult. They told me I would be able to get service. SO, we changed out the sim card and I filled out their paperwork. With the condition I would be back in the store the next day if their service would not work at my house. I went home and had no service. I went back to the same store and spoke to the say employee and they reinstalled my AT&T sim card and canceled the agreement due to them not being able to provide me service at my home. Almost a year later I find that they have turned in a bill for collections for non payment and it was on my credit record. I never received a bill from them, a call, a text, a email, nothing. I went back to the same store and was told they could do nothing for me about the erroneous billing and collections.

Home internet via cellphone company (T-Mobile) is not yet perfected. Went with T-Mobile for internet, Mbps varied widely from 7 to 180+ Mbps. T-Mobile was not able to explain or fix the problem. Constant pausing while trying to watch videos or movies. Being they were not able to fix my service so it worked, I cancelled my service, but T-Mobile would not pro-rate my bill being I only had intermittent service for half a billing period when I cancelled the service. Will never go back to T-Mobile!

I signed up for T-Mobile home Internet online which included a promo for a free month. So I go to the store to pick up my devices and it goes fine. But when I get home I'm getting emails about a second pickup that eventually cancelled on its own. Long story short, my online promo order was cancelled and an in store order was placed instead so they scammed me out of $60 and refuse to fix it. Nice job guys

Signed up for home internet online, drove down to the store to pick up my device after I received the email that it was ready. Gave them my ID (passport), which the email clearly said was accepted. They told me their scanners don’t work on the passport and I’d have to come back with a different ID. I wasted $25 in diesel and nearly 2 hours round trip going down there. The manager told me they’ve been complaining to corporate for 2 years and they won’t fix it. Total waste of time and fuel.

I switched from Spectrum and saved $30 a month immediately. The quality of my service so far is just as good. My only issue is when I try to use my cell phone over the internet it works better when I shut the internet off and just use my cell phone data. I don't know if that is because it's not a T-Mobile phone and they're trying to get me to switch or if that's just an issue that they have with their internet. But otherwise the service has been pretty good and the price is definitely right. Hopefully it works out.

I chose to go with T fiber when I updated my phones with T-Mobile. When I signed up, my rates were supposed to drop and the Internet was supposed to be cheaper than what I was paying for AT&T. All in all supposed to be saving about $80 a month. That was a big lie. Without my fiber installed or being billed yet my bill was $100 more expensive than it was before. They told me the bundle discount wouldn’t happen until my Internet was installed. I went with that. When I talked to T fiber about the installation I informed them that I wanted the Internet ran in the backyard. I was informed that would not be a problem. Well, that was the next lie. I come home from lunch. The installer has the Internet mounted to the front of my house, which is a huge eyesore. When I asked him about it. He said oh that’s because it’s the easiest way to get the Internet into the house. I immediately told him to stop.

A few days after my modem and router was installed I came home to find men working in my yard. Gate to backyard was forced open to gain access to the property where the cable wire needed to be buried. No notice, no permission. After some spirited conversation they were allowed on the property. Tore up my lawn with some digging machine, nearly cut through a power line to my pool and left my lawn looking like a Sherman tank had gone through. They made a poor effort to fix it and when that failed I told them to get off my property. Never again.

We had whatever monstrosity Windstream turned into. Had a cable to the house and still only got 20-25 mbps. Wife changed phone companies went to T-Moblie. Now we have 100-150. Sometimes. But when we don't we don't. You will be watching a movie and it will just go pixelated. Slow to start a lot. But the real kicker is when the 7 year old grandson is playing Fortnite. The lag will cause him to lose. He immediately starts yelling at the T-Mobile box in the window. Sometimes I think it is the box. The bedroom TV is just in the other room and sometimes it gets no signal. We are in a bad location for options so we are kind of stuck. But if we did have a choice it would not be T-Mobile.

Worst internet you could ever waste your money in. Absolutely garbage. Would never recommend it for other people.

I've gone through the house to find the best spot, I live close to the tower, I use an ethernet cable and am close to the router. I am doing everything I can to make sure it should be as good as possible, and it just never is. I consistently have 10 mbps download speed and .10 upload, and this is the average. Even when it's doing it's absolute best (which is almost never, maybe a couple hours a week), it's still just 40 mbps download, 1 mbps upload, so even at it's best it's just OK. T-Mobile also throttles home internet speeds during "peak congestion hours" and deprioritizes home internet in favor of calls and cellular service.

During COVID, we bought a camper. To make sure our children could access the internet while camping, we signed up for T-Mobile Home Internet. Soon, though, I realized the Mobile Home Internet was actually immobile (the small print). It was not meant to be mobile, but immobile, confined to our home address. We were not able to take the router on the road with us.

We switched to T-Mobile fiber internet and was told our monthly payment would be $65. In the month that followed, we've had so much glitchy service and the internet was down for 2 days. I work remotely from home, so this was also lost wages for me. Customer service said they would credit our account $20 for the internet being down for 2 days. Then the bill comes and its $75, not $65 and there's no $20 credit.

The internet service from T-Mobile is just okay if you only have 1 or 2 users. If you start adding users, the service bogs down to a crawl, and streaming will start to buffer. This part is very important. If you cancel, be sure to cancel at the exact end of your billing cycle, or T-Mobile will charge you for another billing cycle even if you're not using the service (ask me how I know). For the money, it's just okay for 1 person, maybe 2.

1 star because it is lowest possible. T-Mobile recently add fiber to our area. Since then I have had 3 doorknockers offering to sign us up. (Spectrum customer for 14 years in Maine and Florida). I have told them not interested yet they continue what I call harassment at this point. In addition I get at least 1 mail pamphlet a week. There appears to be no way to stop doorknocker or mailing. Why would anyone take on a company that doesn't listen or respect you. In addition I told the doorknockers that in our subdistrict soliciting is against code.

The Internet is slow during peak time, and they will try everything to not to pay you the rebate. Signed up with the thought of getting their $300 rebate, but after 3 months there is no rebate, then they told you that you are supposed to submit the form which they never give it to you to fill out. Then they will say your rebate time window has expired so you can't get it. Nobody wants to keep their bad internet and their cheating attitude. Stay away.

Really bad upload speed. Do not use for gaming. Mbps changes drastically throughout the day. Bad customer service. Bad wait times for help. 30-45 minutes seems normal for them.

T mobile 5G internet. Slower than 1990s dial up!! Not the speeds promised. T-Mobile IT support was not able to help. I cancelled my account and T mobile deactivated the modem. I returned the equipment during the free trial period. T-mobile sent a receipt for zero due. They auto billed me a whole month later. I could not remove autopay because they cancelled the account. They sent it to collections with a significantly higher amount due than the monthly bill. They just sent me another monthly bill for this month too! No one at T mobile can fix it. When I call, they can't do anything. Report to FCC, FTC, and the class action lawyers who milked them dry in the past. This company should not be in business.

If you run a business and you use T-Mobile business Internet, you’re probably dropped on your head.. The absolute worst choice you could make for your business. The Internet is slow, horrible, drops off. Their customer service is really the kicker. The worst customer service in the industry.. When the internet's down or doesn’t work, they argue with you and yell at you and tell you that it’s your problem and everything works. Well I’m there and even though you can’t get simple forms to load… Just stay the hell away from T-Mobile business Internet.

I had very worst experience, had opened new account home Internet and their website clearly mentioned $300 rebate and after opening the account I clearly followed the steps and after few days they stopped showing status on their rebates status website and upon reaching they said there was some technical issues and opened new rebate and informed should receive in 2 weeks but that did not happen either. Reached several times and none helped. Finally after six months they said the rebate was actually expired so pathetic and after me being bit hard they said they only way was to get in bill credits, they never be on the promise. Be away from this company always...

Tmobile internet service is the worst service I have ever experienced. Net gets dropped frequently. Returned modem. Customer service is very poor and do not understand customer issues. Tmobile debited $55 to me even after modem is returned to me. When I did dispute and did not make payment, they handed over the $55 to collection agency Jefferson Capital Systems and spoiling the credit history and washing the hands instead of improving the quality of internet. I feel that some govt agency should look into the TMobile and the harassment they are causing while debiting to customers for no reason. Please do not try TMobile.

Award winning customer service my **!! I was charged a non return item fee for a home Internet device that malfunctioned, they sent a replacement and was instructed to return the malfunctioning device to a T-Mobile mobile store. So now I guess I work for T-Mobile. I returned the item in store to some probably part time kid. I was later charged a non returned item fee. I didn't catch it and just paid my bill as it is sent to auto pay and went about my business. Now I have caught the charge and customer service has lied on 5 documented accounts about a resolution. Promised call backs, never received. All they do is lie lie lie lie.... You'll never get a refund, nothing. Terrible company that cares nothing about its customers. I have been a customer 5 years, time for a change and will never advocate for this company. It's terrible.

The only reason I am not giving a 1-star is due to the fact that when it is working and not buffering, it is actually a good picture, and the pricing is OK. My opinion is, they should deduct charges while the system is buffering, and you would definitely see a change.... So, 4 years ago, I changed from Spectrum Internet mainly because of the pricing. Prices on cable increased monthly because of new "fees" that constantly crept up. Enter T-Mobile Streaming, the first couple of years was OK, just buffering once in a while, no issues.

Received mail addressed to myself with the $35 month home internet and a $200 virtual prepaid Mastercard promotion. I am a current longtime customer. When I contacted T-Mobile to accept the offer I was told it’s $40 month with no prepaid Mastercard. Stay away, just a scam to sign up customers for unreliable home internet.

Slow internet. Missed the playoffs because it won't stop buffering.

As a techie with 103 WiFi devices in my home, I need fast reliable service. In 2025 I tested T-Mobile 5G Home Internet and had 440Mbps of download speed most of the time because my home is less than a mile from a tower. Now and even with their latest G5AR gateway, at night the speeds drop below 100, sometimes as low as 62Mbps.

I canceled service and returned the router on 5/11/26. I was told that I would be charged another months fee because I was in the second day of the monthly service time. Charged $50.00 for 2 days of usage! This just isn’t right. I will not be a T-Mobile customer again. These practices will affect future business.