T-Mobile Home Internet Reviews

T-Mobile the worst internet provider in the world. I think that sums it up right there alone but let me share my experience. I've been on Verizon for years and Verizon was getting a little bit expensive. As you may all know so I see this little ad on TV saying $35 a month internet. Hurry. This little ad was T-Mobile at me. I jump up from the couch and look for my phone and call T-Mobile because $35 a month sounds great only to be faced with "The $35 plan is not available and we only have a $200 internet service plan available but the good news is that you can take this plan Anywhere With You camping anywhere."

I have had T-Mobile service for 6 years and in the those 6 years I think that they are great. A couple years ago I got their WiFi and it was working good until last week. My gateway was outdated and I had to get a new updated gateway. The new has no internet and I have had to call T-Mobile every day. The techs that work there are great and helpful but nothing got solved. It isn’t their fault. They tried their best but I just think that maybe T-Mobile doesn’t have good WiFi anymore and it is giving me a headache. Their only solution was “every time your WiFi goes out unplug for 10 seconds and then plug it back in." To me that is not a good idea because I would have to do that every 10 seconds because our WiFi is not working.

Service was okay, it got really slow once two people were using it at the same time. I ended up switching to Ziply Fiber, I canceled my services and then the next month T-Mobile billed me again. When I contacted them, they tried to claim that since my service wouldn't be fully canceled for another couple of weeks, it was somehow acceptable for them to continue billing me? It is so hard to get in touch with somebody at customer service, you talk to a lot of robots and AI.... Regardless of whether or not the service was acceptable, what was completely and totally unacceptable is how they handled my account once I canceled. Billing people after they've already canceled the account is totally fishy and seems very fraudulent.

I signed up for T-Mobile Home Internet about a month ago and received the box a few days later. I attempted to set it up multiple times And after many frustrating attempts, contacted customer service. I spent an hour with them and finally the decision was to send new equipment. A week later it arrived, and the cycle began again. I contacted customer service to request to cancel and asked for a return label. It took 40 minutes and 2 reps to check convince someone to allow me to cancel something I never could get to work.

Even after cancelling 5G home Internet service & returning the modem to T-Mobile store. T-mobile withdraw the payment from credit card account since it was auto pay. Had to file a complain with Visa. Visa reversed the charges after confirming with T-mobile. Then T-mobile kept billing & sent to collection agency. T-mobile is greedy. Spent hours with 5G home Internet customer service at 844-275-9310 without any outcome. Every calls goes to call centre in Philippines.

I don't even know where to start, everything started out fine. I asked if PS5 would work with T-Mobile internet. Answer yes really well. All worked good for about a month. Call back because MLB The Show will not work, bought an ethernet cord, tried hotspot. Lady had me put it on a different line, talked to her about what I was seeing online about this game. NO NO NO it will be fine. Still didn't work. Filled out rebate form for $300, lady told me 3-4 weeks. Checked back. Says 14 weeks. Wait 14 weeks. Denied, someone on their end changed the promo code. So, I talked to another guy, said I could call the rebate line, and they could get this fixed with in 7-10 business days.

T-Mobile has 2 more weeks to keep spiral billing me. Every week I have been paying them. 2 weeks ago I paid 77.00 last week I paid 65.00. Today I paid 12.50. each time they shut it off. The bill is only 45.00 and actually started at 35.00. I've only had it a year. Only reason I paid it is because my family really needs it. Why would you cut my service off for 12.50. Then want me to pay again 65.75 next week. The bill is only 45.00. And yes why are majority of US companies have foreigners for customer service. I need to talk to someone who understands my language. 2 more weeks TMobile.. Don't ever make a payment arrangement. This where the spiral billing begins and all the fees.

Title: Charged Thousands After Cancellation – Documented and Still Unresolved

I spent about 5 hours trying to set-up the home internet (not the "easy 15 minutes" T-mobile claims!), 2 hours of which were on the phone with T-Mobile's tech support. At the conclusion of the 2 hours with tech support, all 4 devices (2 phones and 2 computers) were finally connected to the internet. However, within half an hour the various devices started losing their connection. Rebooting the gateway (multiple times) would restore the connection to some, but not all devices. And then after another 10-20 minutes the connected devices would lose their connection again. It was like a game of Russian Roulette with the 4 devices: we never knew from one moment to the next which devices would have a connection and which would not.

Customer service in the Thompson Store in Springdale AR will sell you plans that you don't ask for (phone protection plans, higher expensive internet services that you don't need, and they won't even tell you. You will only find out when you pay your bill. (Sales rep # **).

T-Mobile Internet is a joke. The customer service will not help if there's a hardship that arise. I pay $50 for internet. That's too much to me for just internet. My bill keeps going up. I tried to make payment arrangements. To no avail the payment arrangement amounts are more than the bill itself.

T-mobile has the worst internet. I can't even watch Instagram interviews without the videos freezing up. So I call t-mobile tech support and the rep tells me to put my browser in the window. Um, it's 2026 and I didn't have to do that with Verizon or Xfinity. Definitely don't trust tmobile internet to work from home for my job. They send this big heavy router with a no internet cable ether cord. So I had to use my verizon cord, then the t-mobile power cord connector broke off inside of the t-mobile home internet box. Cheap cord. Poor service, canceled immediately, only had it for 1 week. I'm so pissed, I may even cancel my 3 phone lines. Worst experience I've ever had with internet... Ever. Left me in tears. 😢

I have internet only through T-mobile, 2 internet lines, and the customer service has been TERRIBLE! I'm no longer able to use the app since I don't have a T-mobile phone line and when I call customer service I always get a foreign customer service rep who can't help me. I had to change e-mail address and have not been able/allowed to update my e-mail address on file with them due to not being able to receive a verification code to my e-mail I can no longer access.

If you have other options, do not use this. I cannot get work done on it, and it gets slow a lot. I was doing TEFL tutoring online, but I cannot do that anymore since moving in with my mom and step-father in the countryside. I would say it is the countryside, but it won't even let me connect my two computers to each other. It blocks it. You cannot link more than one device or object to another. And when it comes to running video call, it will completely kick your device off the network and make it impossible to do any kind of video chat work. The only fix is to restart the device, but if you open a video chat you get kicked off again. Often when the internet starts getting slow in general, I have to restart the device and it works fine again. I don't know why anyone would use this unless it was their only option.

I'm so disappointed! After raving to friends and family on my experiences with T-Mobile, we are now 50 hours being down the T-Mobile home Internet and cell service. I can't get a straight answer except 18 more hours and when that passes 6 more hours, etc. I understand we had a wind storm but.... this is the 6th outage in 4 months. Not a good record.

I was with T-Mobile for over 3 years.. The service was not that great. It would go in and out sometimes. Other times it would be extremely slow. But I don't use it like most people do so I just dealt with the inconvenience.. My bill was $50 every month and I noticed another company had a monthly rate that was cheaper So I switched companies. When I called T-Mobile to cancel my service they offered me a lower rate which they could have done all along. But I continue to cancel my service and they did not tell me that the auto pay that I had been signed up on for 3 years was going to be cut off when I canceled my service therefore it made my last bill late.

When selling home internet, they say the price is $45, but they don't mention that this is the price if you have a T-Mobile line. They also don't offer a refund. For your information. 000 star.

My husband had internet with them after they bought out lumas. It was a nightmare to cancel it 'cause he went back to spectrum. Finally after abt a month he got it all done. Than they want to send him a bill for 70 dollars. They are the worst. Let me just say the phone service is t abt better. So please be aware of them. So it was back and forth for us to the store an on the phone for days. Good luck to all…

Stay away from all things T-Mobile. They are truly scam artists trying to squeeze money out of good customers. SCAM Artists!!! That should be their slogan.

If I could give zero stars I would. Have harassed me when I returned the internet box in perfect condition. Only had it 2 1/2 weeks. Sent it back. 2 1/2 months have passed and now you want to say the product is broken. I will contact a lawyer over T-Mobile and their customer service. I recommend to never use T-Mobile unless you wanna be stuck paying on a product that’s terrible and they are responsible for. Once it leaves the handlers hands that’s it.

I wanted to try an alternative to Xfinity, the only standalone internet available in my area. When I checked with T Mobile they said they had wireless high speed internet available at my home. Set up was easy but that’s where it went downhill. Best speeds were 20 Mbps but often worse. I tried it for almost 4 weeks and then dropped the service. My problems with T Mobile continued as it took 4 months to get the refund from the prepaid plan, 10 on line chats, 6 phone calls and visits to 3 T Mobile stores. Don’t bother with this service, it’s terrible.

Very slow and constant pausing. I have 5G full bars. Download speed under 1MB/sec. I expected a lot higher speeds than I am currently getting. Have talked to friends using Verizon Home Internet in the area and they do not have these problems.

Checked speed Feb 2,2026: Download - 11.5 Mps, Upload - Socket error. This day T-mobile Internet is useless. I was required to check 1 star, it should be 0 stars.

I have had T Mobile Home Internet for several years. The reliability and service has been excellent until about 2 months ago. I started experiencing slowness and several disconnections per day. Contacted T-Mobile and Customer service very helpful and suggested I update to the latest Gateway. I did this about 2 weeks ago and the problems seem worse. I contacted T-Mobile and was told they have made antenna changes in my area and some of the antennas used for my area go around and below my house. Makes no sense but was told that is the way it is. Needless to say I will be looking for a different provider.

In early Dec. 2025, after having T-Mobile cell and internet for a year, the internet became extremely unstable beginning a very intermittent action. I contacted T-Mobile support but their action always leads to a pin necessary to continue, and the previous pin never seems to work, so every time you initiate a call, it takes minutes and a necessary pin in order to contact three support personnel, always the same procedure. Three support people were unable to fix that problem and opted to send a new modem.

My low review score isn't necessarily from the speed (MBPS) of the service, rather it's from T-Mobile's delusional aspirations of making EVERYONE do things through the T-Life App, why, so they can save money!!! Problem is, every time I have to call in for Home Internet Tech Support, I know I'm gonna wait for hold for 60-90 minutes, FOR A TECH SUPPORT ISSUE!! Google it, I just did and see that it's a systemic problem and there's no end in sight, in fact, it's only gonna get worse as T-Mobile execs buckle down on using T-Life.

The absolute worst experience I've ever had with an internet provider! I don't have the time or energy to go into details. I can only warn you to BEWARE of T-Mobile. They have the absolute worst customer service. They will make you jump through multiple hoops to get the simplest task done. I don't believe any human beings work for them; only AI chatbots that flatter and cajole you, but can't actually answer your questions or connect you to the right "agent" (another AI chatbot). I would rather have NO internet service than T-Mobile!

Have had T-Mobile for about 7 years. Got their at-home internet. Goes out multiple times every single day. Average 500 kbps upload. Just called in because I couldn't even get Youtube to load and they said "we're reading 400mbps". Yeah, I saw those ads too, but my reality is the opposite. Not even upset at the customer service. Just the shit service that I pay monthly for. Comcast would be better. McDonald's free wifi is better. Will be finding a new provider asap and will never recommend T-mobile to anyone else. Been having service tower issues for 2 months. No apologies, no discounts and not estimated time of repair.

We switched our ISP to T-Mobile 3 weeks ago. The first installation of their equipment was miserable, not done correctly, so we had NO INTERNET CONNECTION for 3 more days. The second installer caused a major electrical shortage in an adjacent room, our kitchen, which disabled our security system as well a 4 additional electrical outlets. SO AGAIN, we were back on the phone, waiting forever to get through to ANYONE who will give a ** about this issue that T-Mobile created.

Internet went out on 1/17. Stayed on phone about 1 hour trying to get older gateway to work. I have been with Tmobile internet for almost 3 years. The problem started when I asked if I could return Nokia gateway to my local t mobile store. After about 7 minutes or so the rep came back to phone, stated that the rule had changed two weeks ago that I could not exchange gateway at any store. The gateway had to be ups to my door step which would take 2 to 3 business days smdh. I fell for that solution. I then a day later stopped by a tmobile store. I was told I could have returned to the which mean I could have had internet the next day. I then called customer back who said I could stop the order (this was Saturday the next day). I was given $25 off but I explained that I need internet to make money. I will lose hundreds. I was told I could cancel next day and stop order.