T-Mobile Home Internet Reviews

The Internet is slow during peak time, and they will try everything to not to pay you the rebate. Signed up with the thought of getting their $300 rebate, but after 3 months there is no rebate, then they told you that you are supposed to submit the form which they never give it to you to fill out. Then they will say your rebate time window has expired so you can't get it. Nobody wants to keep their bad internet and their cheating attitude. Stay away.

Really bad upload speed. Do not use for gaming. Mbps changes drastically throughout the day. Bad customer service. Bad wait times for help. 30-45 minutes seems normal for them.

T mobile 5G internet. Slower than 1990s dial up!! Not the speeds promised. T-Mobile IT support was not able to help. I cancelled my account and T mobile deactivated the modem. I returned the equipment during the free trial period. T-mobile sent a receipt for zero due. They auto billed me a whole month later. I could not remove autopay because they cancelled the account. They sent it to collections with a significantly higher amount due than the monthly bill. They just sent me another monthly bill for this month too! No one at T mobile can fix it. When I call, they can't do anything. Report to FCC, FTC, and the class action lawyers who milked them dry in the past. This company should not be in business.

If you run a business and you use T-Mobile business Internet, you’re probably dropped on your head.. The absolute worst choice you could make for your business. The Internet is slow, horrible, drops off. Their customer service is really the kicker. The worst customer service in the industry.. When the internet's down or doesn’t work, they argue with you and yell at you and tell you that it’s your problem and everything works. Well I’m there and even though you can’t get simple forms to load… Just stay the hell away from T-Mobile business Internet.

I had very worst experience, had opened new account home Internet and their website clearly mentioned $300 rebate and after opening the account I clearly followed the steps and after few days they stopped showing status on their rebates status website and upon reaching they said there was some technical issues and opened new rebate and informed should receive in 2 weeks but that did not happen either. Reached several times and none helped. Finally after six months they said the rebate was actually expired so pathetic and after me being bit hard they said they only way was to get in bill credits, they never be on the promise. Be away from this company always...

Tmobile internet service is the worst service I have ever experienced. Net gets dropped frequently. Returned modem. Customer service is very poor and do not understand customer issues. Tmobile debited $55 to me even after modem is returned to me. When I did dispute and did not make payment, they handed over the $55 to collection agency Jefferson Capital Systems and spoiling the credit history and washing the hands instead of improving the quality of internet. I feel that some govt agency should look into the TMobile and the harassment they are causing while debiting to customers for no reason. Please do not try TMobile.

Award winning customer service my **!! I was charged a non return item fee for a home Internet device that malfunctioned, they sent a replacement and was instructed to return the malfunctioning device to a T-Mobile mobile store. So now I guess I work for T-Mobile. I returned the item in store to some probably part time kid. I was later charged a non returned item fee. I didn't catch it and just paid my bill as it is sent to auto pay and went about my business. Now I have caught the charge and customer service has lied on 5 documented accounts about a resolution. Promised call backs, never received. All they do is lie lie lie lie.... You'll never get a refund, nothing. Terrible company that cares nothing about its customers. I have been a customer 5 years, time for a change and will never advocate for this company. It's terrible.

The only reason I am not giving a 1-star is due to the fact that when it is working and not buffering, it is actually a good picture, and the pricing is OK. My opinion is, they should deduct charges while the system is buffering, and you would definitely see a change.... So, 4 years ago, I changed from Spectrum Internet mainly because of the pricing. Prices on cable increased monthly because of new "fees" that constantly crept up. Enter T-Mobile Streaming, the first couple of years was OK, just buffering once in a while, no issues.

Received mail addressed to myself with the $35 month home internet and a $200 virtual prepaid Mastercard promotion. I am a current longtime customer. When I contacted T-Mobile to accept the offer I was told it’s $40 month with no prepaid Mastercard. Stay away, just a scam to sign up customers for unreliable home internet.

Slow internet. Missed the playoffs because it won't stop buffering.

As a techie with 103 WiFi devices in my home, I need fast reliable service. In 2025 I tested T-Mobile 5G Home Internet and had 440Mbps of download speed most of the time because my home is less than a mile from a tower. Now and even with their latest G5AR gateway, at night the speeds drop below 100, sometimes as low as 62Mbps.

I canceled service and returned the router on 5/11/26. I was told that I would be charged another months fee because I was in the second day of the monthly service time. Charged $50.00 for 2 days of usage! This just isn’t right. I will not be a T-Mobile customer again. These practices will affect future business.

T-Mobile the worst internet provider in the world. I think that sums it up right there alone but let me share my experience. I've been on Verizon for years and Verizon was getting a little bit expensive. As you may all know so I see this little ad on TV saying $35 a month internet. Hurry. This little ad was T-Mobile at me. I jump up from the couch and look for my phone and call T-Mobile because $35 a month sounds great only to be faced with "The $35 plan is not available and we only have a $200 internet service plan available but the good news is that you can take this plan Anywhere With You camping anywhere."

I have had T-Mobile service for 6 years and in the those 6 years I think that they are great. A couple years ago I got their WiFi and it was working good until last week. My gateway was outdated and I had to get a new updated gateway. The new has no internet and I have had to call T-Mobile every day. The techs that work there are great and helpful but nothing got solved. It isn’t their fault. They tried their best but I just think that maybe T-Mobile doesn’t have good WiFi anymore and it is giving me a headache. Their only solution was “every time your WiFi goes out unplug for 10 seconds and then plug it back in." To me that is not a good idea because I would have to do that every 10 seconds because our WiFi is not working.

Service was okay, it got really slow once two people were using it at the same time. I ended up switching to Ziply Fiber, I canceled my services and then the next month T-Mobile billed me again. When I contacted them, they tried to claim that since my service wouldn't be fully canceled for another couple of weeks, it was somehow acceptable for them to continue billing me? It is so hard to get in touch with somebody at customer service, you talk to a lot of robots and AI.... Regardless of whether or not the service was acceptable, what was completely and totally unacceptable is how they handled my account once I canceled. Billing people after they've already canceled the account is totally fishy and seems very fraudulent.

I signed up for T-Mobile Home Internet about a month ago and received the box a few days later. I attempted to set it up multiple times And after many frustrating attempts, contacted customer service. I spent an hour with them and finally the decision was to send new equipment. A week later it arrived, and the cycle began again. I contacted customer service to request to cancel and asked for a return label. It took 40 minutes and 2 reps to check convince someone to allow me to cancel something I never could get to work.

Even after cancelling 5G home Internet service & returning the modem to T-Mobile store. T-mobile withdraw the payment from credit card account since it was auto pay. Had to file a complain with Visa. Visa reversed the charges after confirming with T-mobile. Then T-mobile kept billing & sent to collection agency. T-mobile is greedy. Spent hours with 5G home Internet customer service at 844-275-9310 without any outcome. Every calls goes to call centre in Philippines.

I don't even know where to start, everything started out fine. I asked if PS5 would work with T-Mobile internet. Answer yes really well. All worked good for about a month. Call back because MLB The Show will not work, bought an ethernet cord, tried hotspot. Lady had me put it on a different line, talked to her about what I was seeing online about this game. NO NO NO it will be fine. Still didn't work. Filled out rebate form for $300, lady told me 3-4 weeks. Checked back. Says 14 weeks. Wait 14 weeks. Denied, someone on their end changed the promo code. So, I talked to another guy, said I could call the rebate line, and they could get this fixed with in 7-10 business days.

T-Mobile has 2 more weeks to keep spiral billing me. Every week I have been paying them. 2 weeks ago I paid 77.00 last week I paid 65.00. Today I paid 12.50. each time they shut it off. The bill is only 45.00 and actually started at 35.00. I've only had it a year. Only reason I paid it is because my family really needs it. Why would you cut my service off for 12.50. Then want me to pay again 65.75 next week. The bill is only 45.00. And yes why are majority of US companies have foreigners for customer service. I need to talk to someone who understands my language. 2 more weeks TMobile.. Don't ever make a payment arrangement. This where the spiral billing begins and all the fees.

Title: Charged Thousands After Cancellation – Documented and Still Unresolved

I spent about 5 hours trying to set-up the home internet (not the "easy 15 minutes" T-mobile claims!), 2 hours of which were on the phone with T-Mobile's tech support. At the conclusion of the 2 hours with tech support, all 4 devices (2 phones and 2 computers) were finally connected to the internet. However, within half an hour the various devices started losing their connection. Rebooting the gateway (multiple times) would restore the connection to some, but not all devices. And then after another 10-20 minutes the connected devices would lose their connection again. It was like a game of Russian Roulette with the 4 devices: we never knew from one moment to the next which devices would have a connection and which would not.

Customer service in the Thompson Store in Springdale AR will sell you plans that you don't ask for (phone protection plans, higher expensive internet services that you don't need, and they won't even tell you. You will only find out when you pay your bill. (Sales rep # **).

T-Mobile Internet is a joke. The customer service will not help if there's a hardship that arise. I pay $50 for internet. That's too much to me for just internet. My bill keeps going up. I tried to make payment arrangements. To no avail the payment arrangement amounts are more than the bill itself.

T-mobile has the worst internet. I can't even watch Instagram interviews without the videos freezing up. So I call t-mobile tech support and the rep tells me to put my browser in the window. Um, it's 2026 and I didn't have to do that with Verizon or Xfinity. Definitely don't trust tmobile internet to work from home for my job. They send this big heavy router with a no internet cable ether cord. So I had to use my verizon cord, then the t-mobile power cord connector broke off inside of the t-mobile home internet box. Cheap cord. Poor service, canceled immediately, only had it for 1 week. I'm so pissed, I may even cancel my 3 phone lines. Worst experience I've ever had with internet... Ever. Left me in tears. 😢

I have internet only through T-mobile, 2 internet lines, and the customer service has been TERRIBLE! I'm no longer able to use the app since I don't have a T-mobile phone line and when I call customer service I always get a foreign customer service rep who can't help me. I had to change e-mail address and have not been able/allowed to update my e-mail address on file with them due to not being able to receive a verification code to my e-mail I can no longer access.

If you have other options, do not use this. I cannot get work done on it, and it gets slow a lot. I was doing TEFL tutoring online, but I cannot do that anymore since moving in with my mom and step-father in the countryside. I would say it is the countryside, but it won't even let me connect my two computers to each other. It blocks it. You cannot link more than one device or object to another. And when it comes to running video call, it will completely kick your device off the network and make it impossible to do any kind of video chat work. The only fix is to restart the device, but if you open a video chat you get kicked off again. Often when the internet starts getting slow in general, I have to restart the device and it works fine again. I don't know why anyone would use this unless it was their only option.

I'm so disappointed! After raving to friends and family on my experiences with T-Mobile, we are now 50 hours being down the T-Mobile home Internet and cell service. I can't get a straight answer except 18 more hours and when that passes 6 more hours, etc. I understand we had a wind storm but.... this is the 6th outage in 4 months. Not a good record.

I was with T-Mobile for over 3 years.. The service was not that great. It would go in and out sometimes. Other times it would be extremely slow. But I don't use it like most people do so I just dealt with the inconvenience.. My bill was $50 every month and I noticed another company had a monthly rate that was cheaper So I switched companies. When I called T-Mobile to cancel my service they offered me a lower rate which they could have done all along. But I continue to cancel my service and they did not tell me that the auto pay that I had been signed up on for 3 years was going to be cut off when I canceled my service therefore it made my last bill late.

When selling home internet, they say the price is $45, but they don't mention that this is the price if you have a T-Mobile line. They also don't offer a refund. For your information. 000 star.

My husband had internet with them after they bought out lumas. It was a nightmare to cancel it 'cause he went back to spectrum. Finally after abt a month he got it all done. Than they want to send him a bill for 70 dollars. They are the worst. Let me just say the phone service is t abt better. So please be aware of them. So it was back and forth for us to the store an on the phone for days. Good luck to all…