T-Mobile Home Internet Reviews

If you have other options, do not use this. I cannot get work done on it, and it gets slow a lot. I was doing TEFL tutoring online, but I cannot do that anymore since moving in with my mom and step-father in the countryside. I would say it is the countryside, but it won't even let me connect my two computers to each other. It blocks it. You cannot link more than one device or object to another. And when it comes to running video call, it will completely kick your device off the network and make it impossible to do any kind of video chat work. The only fix is to restart the device, but if you open a video chat you get kicked off again. Often when the internet starts getting slow in general, I have to restart the device and it works fine again. I don't know why anyone would use this unless it was their only option.

I'm so disappointed! After raving to friends and family on my experiences with T-Mobile, we are now 50 hours being down the T-Mobile home Internet and cell service. I can't get a straight answer except 18 more hours and when that passes 6 more hours, etc. I understand we had a wind storm but.... this is the 6th outage in 4 months. Not a good record.

I was with T-Mobile for over 3 years.. The service was not that great. It would go in and out sometimes. Other times it would be extremely slow. But I don't use it like most people do so I just dealt with the inconvenience.. My bill was $50 every month and I noticed another company had a monthly rate that was cheaper So I switched companies. When I called T-Mobile to cancel my service they offered me a lower rate which they could have done all along. But I continue to cancel my service and they did not tell me that the auto pay that I had been signed up on for 3 years was going to be cut off when I canceled my service therefore it made my last bill late.

When selling home internet, they say the price is $45, but they don't mention that this is the price if you have a T-Mobile line. They also don't offer a refund. For your information. 000 star.

My husband had internet with them after they bought out lumas. It was a nightmare to cancel it 'cause he went back to spectrum. Finally after abt a month he got it all done. Than they want to send him a bill for 70 dollars. They are the worst. Let me just say the phone service is t abt better. So please be aware of them. So it was back and forth for us to the store an on the phone for days. Good luck to all…

Stay away from all things T-Mobile. They are truly scam artists trying to squeeze money out of good customers. SCAM Artists!!! That should be their slogan.

If I could give zero stars I would. Have harassed me when I returned the internet box in perfect condition. Only had it 2 1/2 weeks. Sent it back. 2 1/2 months have passed and now you want to say the product is broken. I will contact a lawyer over T-Mobile and their customer service. I recommend to never use T-Mobile unless you wanna be stuck paying on a product that’s terrible and they are responsible for. Once it leaves the handlers hands that’s it.

I wanted to try an alternative to Xfinity, the only standalone internet available in my area. When I checked with T Mobile they said they had wireless high speed internet available at my home. Set up was easy but that’s where it went downhill. Best speeds were 20 Mbps but often worse. I tried it for almost 4 weeks and then dropped the service. My problems with T Mobile continued as it took 4 months to get the refund from the prepaid plan, 10 on line chats, 6 phone calls and visits to 3 T Mobile stores. Don’t bother with this service, it’s terrible.

Very slow and constant pausing. I have 5G full bars. Download speed under 1MB/sec. I expected a lot higher speeds than I am currently getting. Have talked to friends using Verizon Home Internet in the area and they do not have these problems.

Checked speed Feb 2,2026: Download - 11.5 Mps, Upload - Socket error. This day T-mobile Internet is useless. I was required to check 1 star, it should be 0 stars.

I have had T Mobile Home Internet for several years. The reliability and service has been excellent until about 2 months ago. I started experiencing slowness and several disconnections per day. Contacted T-Mobile and Customer service very helpful and suggested I update to the latest Gateway. I did this about 2 weeks ago and the problems seem worse. I contacted T-Mobile and was told they have made antenna changes in my area and some of the antennas used for my area go around and below my house. Makes no sense but was told that is the way it is. Needless to say I will be looking for a different provider.

In early Dec. 2025, after having T-Mobile cell and internet for a year, the internet became extremely unstable beginning a very intermittent action. I contacted T-Mobile support but their action always leads to a pin necessary to continue, and the previous pin never seems to work, so every time you initiate a call, it takes minutes and a necessary pin in order to contact three support personnel, always the same procedure. Three support people were unable to fix that problem and opted to send a new modem.

My low review score isn't necessarily from the speed (MBPS) of the service, rather it's from T-Mobile's delusional aspirations of making EVERYONE do things through the T-Life App, why, so they can save money!!! Problem is, every time I have to call in for Home Internet Tech Support, I know I'm gonna wait for hold for 60-90 minutes, FOR A TECH SUPPORT ISSUE!! Google it, I just did and see that it's a systemic problem and there's no end in sight, in fact, it's only gonna get worse as T-Mobile execs buckle down on using T-Life.

The absolute worst experience I've ever had with an internet provider! I don't have the time or energy to go into details. I can only warn you to BEWARE of T-Mobile. They have the absolute worst customer service. They will make you jump through multiple hoops to get the simplest task done. I don't believe any human beings work for them; only AI chatbots that flatter and cajole you, but can't actually answer your questions or connect you to the right "agent" (another AI chatbot). I would rather have NO internet service than T-Mobile!

Have had T-Mobile for about 7 years. Got their at-home internet. Goes out multiple times every single day. Average 500 kbps upload. Just called in because I couldn't even get Youtube to load and they said "we're reading 400mbps". Yeah, I saw those ads too, but my reality is the opposite. Not even upset at the customer service. Just the shit service that I pay monthly for. Comcast would be better. McDonald's free wifi is better. Will be finding a new provider asap and will never recommend T-mobile to anyone else. Been having service tower issues for 2 months. No apologies, no discounts and not estimated time of repair.

We switched our ISP to T-Mobile 3 weeks ago. The first installation of their equipment was miserable, not done correctly, so we had NO INTERNET CONNECTION for 3 more days. The second installer caused a major electrical shortage in an adjacent room, our kitchen, which disabled our security system as well a 4 additional electrical outlets. SO AGAIN, we were back on the phone, waiting forever to get through to ANYONE who will give a ** about this issue that T-Mobile created.

Internet went out on 1/17. Stayed on phone about 1 hour trying to get older gateway to work. I have been with Tmobile internet for almost 3 years. The problem started when I asked if I could return Nokia gateway to my local t mobile store. After about 7 minutes or so the rep came back to phone, stated that the rule had changed two weeks ago that I could not exchange gateway at any store. The gateway had to be ups to my door step which would take 2 to 3 business days smdh. I fell for that solution. I then a day later stopped by a tmobile store. I was told I could have returned to the which mean I could have had internet the next day. I then called customer back who said I could stop the order (this was Saturday the next day). I was given $25 off but I explained that I need internet to make money. I will lose hundreds. I was told I could cancel next day and stop order.

Tried T-Mobile All-In 1 Gig Home Internet service for almost 2 months. Not worth the frustration and headaches!!! While Gateway signal strength was almost always Excellent or Good, data speeds were inconsistent with periodic buffering while streaming. The Gateway Router was located high next to a huge home window in the middle of Tampa where cell towers are numerous.

This might be the worst company I’ve ever seen. I hope they go out of business. I canceled my service. Turned in my equipment. Next thing I know they’re charging for another month. I gave them a call. They said, "Sorry sir. We cannot take this back off. It’s already been charged." I will never go with this company again. I just hope they go out of business. That’s my thought and that their service was pretty bad. You were lucky you got 50 cycles so I had to pay an extra $50 for another month and I didn’t even have them.

Never use T-mobile 5G home internet service.. On Sept. 23 2025 we ordered T-mobile 5G home internet service and set up the auto pay. The internet service drops every day. We called the technical support and the answer is "just turn the power off and on in a minutes". But it is getting worse after a few week. On Oct 25 we returned the device and we got the bill of 114.38 at the same day (for the one month and 2 days).

Since signing up for T-Mobile Home Internet in August 2025, my experience has been nothing short of disappointing. What was marketed as a fast, reliable alternative to traditional broadband has turned into one of the most inconsistent and frustrating services I’ve ever used. From the beginning, the connection has been wildly unpredictable — reliable for a few hours at best, then suddenly dropping to unusable speeds or disconnecting entirely. Streaming, video calls, and even basic web browsing frequently stall or fail to load. I’ve spent more time troubleshooting the gateway device and contacting support than actually using the internet I’m paying for.

After having T-Mobile internet a year or so I took the box back and went with AT&T because T-Mobile's only runs 2 tvs at a time. They had written the wrong box ID number in their records (the one they had written down was still in stock) so they didn't know how to write up my return (due to their error as the number they had down was still in stock). They explained that due to their error I would be required to pay $250 to clear my record as I wasn't returning the one on their erroneous record (as, again, it was still in stock). Apparently, they can't see their error as they had written the wrong number in their records. which, as I said, the one on my record was still in stock. Needless to say, I refuse to pay $250 for their error. Perhaps they should have just given me the one in stock that they had erroneously recorded as mine and allowed me to return it back. Use extreme caution when using their internet.

Decent service from a predatory company. Avoid them, even if they're your only option. Fees galore. Customer satisfaction isn't within their vocabulary. Have a problem with your bill? Good luck getting a human on the phone to correct it.

This is the most terrible internet service I've ever had. At first it was okay but they overcharged me time and time again telling me that when I made a payment on December the 25th that they hadn't received the payment and I turn around today and made another payment. It's awful. I will never refer T-Mobile to anyone and I'm very very dissatisfied with your services.

Upload speed is 40-70% of what it was when I signed up. Tower goes down and if you ever are able to speak to a person, won't be in the U S A and they are totally useless. Gonna switch to fiber now it's available. Shame it started well.

Tmobile wifi internet is the worst internet I had in my life. It is veeeryy slow like playing on your nerves. Also everything can suddenly disappear and you need to start over. Moreover, the price for service is not low. What I am paying for? I don't recommend Tmobile internet at all.

The WiFi is so bad, I can't even run normal apps half the time, it's like not even having any internet at all, unusable, I know it's cheap but a little more money and you can actually have WiFi that works, Don't choose T Mobile WiFi simple.

T-Mobile internet was the worst experience I have ever had. I could not stream anything and on the computer, everything ran slow. Customer service was even worse. They say 1 thing and do the opposite. After telling me I would not be charged anymore after cancelling me service they went and charge me more than what the plan was. After I returned the equipment, I got an email telling me I have 30 days to return it.

I was with Xfinity for over 20 years. When I went to T-Mobile to add another line to my plan, my grandson talked about their internet connection with multiple gaming systems. The salesperson mentioned that that they are very compatible with all gaming systems. I play Animal Crossing on my Nintendo Switch and after a battle trying to play on my Nintendo Switch I did a Google search. I found that T-Mobile internet ISN'T compatible with playing Animal Crossing on the Nintendo Switch. I went back to Xfinity.

Bought T-Mobile home internet for gaming and it sucks. I mean I can’t play one game without it super lagging. The internet is so slow. Omg if I could give a negative 1000 I would. I talked to the customer service about the issue and the lady say out her mouth that it’s not compatible with PlayStation 5. I said y’all should put that in a commercial 'cause y’all are false advertising and can get sued.