T-Mobile Home Internet Reviews

Horrible, this is 2024 and you can't get home internet in some areas, absolutely terrible. You can get better service in 3rd world companies than you can get with T-Mobile, this company should be ashamed of itself. Terrible terrible.

TMobile Home internet service is simply Horrific. The last time I experienced internet this awful was when internet first became a thing. The Buffering, Freezing and weak to no signal when it rains MEANS JUST GIVE UP. There is no savings when you are paying for frustration. No matter how many times I contacted TMobile to complain about these issues, none of their fixes, or suggestions were a remedy. I ended up tolerating this bad service for six months, at which point I could adequately afford to change providers. The worst part is; I cancelled my service on 9/02/24 and was told I would still be billed for the whole month of September because my bill closing date was 25 days away. Then I was told that I would also be responsible for a final bill in October. TMobile should have been paying me for all the times I called for support, because the service was randomly available and at a level where it was useful to all members of the family.

In December 2023 I responded to an offer from T-Mobile to try their Internet for free for two weeks. It was unsatisfactory and I immediately returned it in June 2024. I contacted T-Mobile to purchase a new phone and learned that someone from their company had fraudulently opened a phone line and Internet service in my name and they had been charging me for it. They agreed I was entitled to the new customer promotion they were running and advised they would credit back the $770 I had been charged. This never happened. After literally four weeks of arguing, I finally got a refund of $330. You never talk to the same representative so it’s very challenging to get them to understand. This review does not apply to Noah. I don’t have his last name because that’s how T-Mobile operates, but Noah was the only person at that company who was able to provide any help and relief.

Trust me I never write reviews however I do read them except this one time I did not! Desperate to find a affordable internet service. I purchased T-Mobile 5G Internet Gateway on Aug. 09, 2024, Set-up was Easy. Nevertheless in 12 days of service I was never able to experience the 5G, I called customer service 5 times which I must say they were very nice and helpful each call lasted at least two hours, once they were able to get it back up for the rest of the day.

DON'T GET T-MOBILE. I’m warning you! An absolute waste of money and everyone I know who has T-Mobile hates it and wants to switch and has issues on the daily. This internet is crazy slow. Never seen an internet as slow as T-Mobile. It’s ridiculous. Half of the time we all just turn our wifi off because that works way better. We are also switching. It’s an everyday occurrence with bad internet.

When I first started with T-Mobile Home Internet, it was pretty good for the price, once I was hooked, down the tube it went. Slow speeds and many times no service, poor foreign customer service, couldn't connect me to someone in the US. After more than 2 years of bad service, I had enough. Then customer service went really bad. Returned their 3rd. gateway (they kept blaming the gateway) as requested in their box just as they sent it, via ups just as they requested and was expecting a partial refund for service not used. Now they claim their gateway was received damaged, but had no proof, finally got ahold of a us customer service person and she said not to worry, she would remove the charges and get my refund. Now they are still charging me for it say, spoke to someone else and said she would have person I talked to call me back, never heard anything back (3 weeks ago) and still expect me to pay more when they owe me. Bad experience.

In February of 2024, I was sold a product that was supposed to provide me with internet access and told I could cancel in 30 days with no obligation. It did not function as there was no tower close enough to me. I had multiple conversations trying to access a tower with various T-Mobile reps and was finally told by one customer service rep that it would never work at my location. I then cancelled my order for internet access and mailed the device back to the supplied address. I spent literally months trying to receive reimbursement from T-Mobile and I was just put off again and again and told to "wait another 10 days and call back." over and over again,

I had an extremely disappointing experience with T-Mobile. Initially, I was told that I would have 30 days for a free trial, which seemed like a generous offer and persuaded me to sign up. Despite the promise of a free trial, I was unexpectedly charged, which caught me off guard. When I contacted customer service to resolve the issue, they were unhelpful and dismissive, failing to provide a satisfactory explanation or solution. To make matters worse, the company then sent me to collections over the disputed charges, which hurt my credit score and caused significant stress. The entire ordeal left me feeling betrayed and frustrated. T-Mobile’s actions were not only misleading but also unethical, as they did not honor their original promise of a free trial period. Instead, they charged me without consent and then took aggressive measures to collect the disputed amount.

It's 1am now and I have no access to my security system for my house or the lights inside or outside of my home because T-Mobile at home internet is down for the zillionth time. They offer no outage map, they don't give you any heads up when they're going to do maintenance, and they do their maintenance between midnight and 4am, which is conveniently when they absolutely refuse to provide customer service or tech support. And they do this pretty much all the time. And to be honest their customer service tech support for at home internet is terrible. I had one time when my internet was out for an entire month because their techs were not educated or prepared on how to deal with outages and issues with their at home products. I'm canceling the service and going back to Spectrum I guess. This is by far the most subpar at home internet that you can really buy.

I went to T-Mobile store in Carlsbad, CA today for information regarding our internet hub. I was helped with the T-Mobile rep named Walter ** who was very knowledgeable, helpful and friendly. I was going to cancel my service with T-Mobile and go with another carrier however he provided me with needed help and information, and I was so impressed with this gentleman that I decided to continue my service with T-Mobile.

T-Mobile was great when we left Spectrum for service. No problems that were out of the norm. Moved to Boyd, Texas in Mid December. I have had constant speed issues, sometimes so low it only buffers on a black screen endlessly. My phones, my la top, my Magic Jack phone, all are affected. I have complained at least three times or more. Sadly they want me to do the standard dog & pony show each time. The last Tech said it is impossible to know without doing this. I refused. It is a tower issue and that has not been fixed. The Agent last week said so. So I pay for full 100% service and get less than that by far every day. It was 57.66 Mbps once today maybe twice. T-Mobile is a rip off and I suspect Sprint is behind the tower issues. I had Sprint once, disgraceful. I am going to find someone to make this issue public! Bait & Switch is a Sprint tactic. Now it is with T-Mobile, too.

We switched to T mobile internet in the summer of 2023 for 3 months. We never had fast streaming. Every time we did the speed connection test it would say your connection speed is very slow. We changed out the tower and moved it all over the house to no avail. We called and called and got no help that worked. They did try to charge us $350 saying we didn't return their tower (liked I'd want to keep it). Luckily we kept our paperwork and could prove we took it back. I'd give it 0 stars if I could. Just a bad and frustrating experience. $150 for 3 months of junk.

I got T Mobile last summer and it was terrible. Too many users, not enough towers according to their tech. I live in the country in a low area. I got a credit last summer so I stayed. Internet was better after summer and kids back in school. But the last 2 weeks have been a nightmare. Paying 50 $ a month so I can't watch Netflix and curiosity stream. I'm watching old movies and fights. Can't even pay my bills on bill payer. All I get from t mobile is, "We're sorry your service is bad." Frustrated to the max I get internet on, off, on, off. I have 3 choices, At&t, t mobile or satellite. Sucks because I had at&t and they're even worse. Had satellite TV and it didn't work on cloudy days. They know I have no real choices so t mobile doesn't care

T Mobile Internet was a false service for me. I had their phone and enrolled in internet service. The connection turned off on third week. Their rep said I only get 5G/mo. So I cancelled. I returned modem but they did not record. Then rep said modem was a intro unit but they had it. Eventually T Mobile recorded late and bill me $250. Received call from collection agency and paid $250 to avoid hassle..

I tried 2 times to sign up for home Internet on their website and both times it wouldn't let me complete the process. I chatted with a representative and they wanted me to go through the whole process with them again. This was my first and last time I consider using Tmobile.

I purchased this T-Mobile Internet for using away from home. I at first told the issue was probably because it was a busy internet day for usage. After many attempts I called back to the customer service line and said they do not know why I was told that there was the ability for me to use the internet at the location I intended to use it because of "lake interference". I was then told to bring it into the store, which I did and was then told to call for return. I paid $37 for connective charge and then $50 a month for months without service. I was only credited for the current month and paid well over $300 in total. I would not recommend this company.

Please think twice before buying this 5G-Home Internet. I have used 5G-Tmoble Internet service for about 6 months. Last 2 months, the service has become too weak. The speed only got 25Mbps or lower.

T-mobile claims fast internet; it's anything but fast with continuous phone calls to tech support for slow or no internet service. It's at the point that they stop returning my calls when they say they will follow up. Good luck trying to speak to a supervisor or manager; that hasn't happened, even when I made several requests. Good luck if you choose this company. I wish I could recommend a good company for phone service but it doesn't exist for me.

Cheap internet as in that is the value of it. Can't stream during peak periods, very frustrating, worked all day without a problem so I thought I was good. At 4pm the exact time superbowl programming started it all hit the fan, horrible picture when it would play, I couldn't tell if it was Kansas City, the 49ers or Scooby-Doo. Most of the time it's just the all too familiar spinning circle while it buffers, oh to have back the time I spent watching spinning circles.

We switched to T mobile Internet in May of 2023. After the 3rd modem things seemed OK. Then in Nov we started experiencing slowness less than 2mbps download speeds. Called them in early Dec. They told me congestion and nothing they could do. By Feb speeds are down to .45mbps. Called again. Same story and told no plans to upgrade or fix for this area. They seem quite all right with us canceling the service. Don't switch if you are considering it. They may be inexpensive but they have no bandwidth and no desire to provide the speeds they claim you will get. They obviously oversold the service in this area and don't care.

I have T-Mobile as a carrier and called last night to trade in my phone for a different phone and the rep said I qualified for a promotion that covered the new phone's cost of $999.99 and all I would have to pay is the taxes on the phone. So I said ok. The rep said I could go pick up the phone from a local store and gave me a code to provide to the store when I got there. I went to the store and they didn't have the phone. So I called back to customer service to just have the phone sent and then they then said I would have to pay $254 to pay off the balance owed on my current phone, already frustrated I said, "Ok fine. I will pay it even though the rep last night said it was paid and I would just pay the taxes." Then they charged my debit card the $254 and after taking more information they then said I would have to pay another $250 for a deposit in the new phone.

For four days straight T-Mobile that TV and the Wi-Fi and that means the phone also. For four days they’ve supposedly been working on something. For days no internet, no TV, no phone. It’s a disgrace. I’m trying to run a business and I’ve lost a lot of money and I wish I could find someone else.

Tyler and Karvell were both amazing!!! I had been having trouble connecting my iPhone to my T-Mobile internet for weeks. I had searched Google for days and spent hours on hold with T-Mobile customer service with no luck. Tyler and Karvell went above and beyond to help me troubleshoot the problem. They sat with me and my daughter for over an hour updating the operating system on the phone and then they came to the conclusion that it was a password issue with the modem and account name that they helped me reset. They were so helpful, it makes me want to change all 4 of my phone lines to T-mobile, I have been having so many problems with other phone and internet providers, and they made everything easy while explaining it along the way. Thank you both so much for all of your help. It was refreshing the level of spectacular service that we received in the Newport Oregon T-mobile store.

I've seen a commercial on tv to switch to T-Mobile Home internet. The internet freedom campaign Claiming that if you were to switch, they would pay off the amount that you owe to the current Carrier. What T-Mobile was offering was $5 a month less, which brings it to around $50 a month. And I thought I'll go ahead and try this plus they were offering up to $750 to pay off what you owe for your internet or contract with your current Carrier. So I figured what do I have to Lose? I'll go ahead and Try T-Mobile's internet freedom. Tmobile sent out the modem and all the information on it within a couple of days and They had a customer service. Rep walk me through setting up the Modem and making sure that I had everything Ready to go for streaming on the t.V. Use with the phone, Tablet, laptop any other devices I needed to use.

I pay my bill and they keep trying to take more money out of my account 3 or 4 times a month.... I pay my bill on the 3rd of $56. Then try to take a $157 out of my bank account. I'm only supposed to be paying $50 a month. I've done paid over $500 in like 3 months and they keep shutting my phone off to where I have to pay more to turn it back on. Once I do the next day I get a text saying my bill is due again... They are thieves and I wouldn't recommend T-mobile to my enemies... They tell me to my face that my bill is one amount but get text messages saying it's $89. One month then in the same month I get another text saying my bill is $185 then another message saying another amount....

I moved into my new apartment and called T-Mobile to see if they service my area. The T-Mobile Representative told me that they do service my area and I will also have 5G. When I set up my internet I had 1 bar for weeks. I called and let them know and they told me to put it next to a window. I did that. The internet got so bad to the point where I couldn't even watch TV without it freezing every 10-20 minutes. Months later, I called again and let them know that I want to check if they service my area. The new T-mobile Representative told me no. This could have all been avoided if the first representative was properly trained or didn't lie to get a commission out of it. It was a waste of my time and money. I told T-Mobile that I would like some of my money back, they told me they will put in a dispute for me and never got back to me.

I contacted several companies trying to find internet provider for lake home. They assured me it would be 5G internet at my home with high speed. I can barely have 2 devices on the internet at a time and to download load.... Well remember dial up? Takes at least a day to download anything. They sold me a "bundle" that I wasn't really wanting, but received a tablet and Chrome book. Neither work properly unless on wifi. I pay for data for both and can not use them on data. I called and canceled my son's phone 6 months ago and I am still being charged. After countless hours of being on the phone or chat with customer service I am still paying for services I do not have or able to use. I will NEVER go to T Mobile for anything again.

I have had some bad interactions with customer service, but T-mobile takes the cake! I have never been so frustrated, disgruntled or aggravated having to deal with a company as I am with T-mobile. Absolutely the worst customer service of any company... EVER!!!

Several problems with T-Mobile. My iPhone 13 is not working all the time either if it’s on Wi-Fi or if I am on my mobile data unlimited. A lot of buffering in my internet, on my phone, on both my TVs. I’ve unplugged everything numerous times, called Friday. There is a tower down. The first CSR advised the phone should not be turned on wi-fi when home because it uses from the tower. Transfer to tech-support. They’re doing work. Don’t know how long it'll be out.

About one week ago, I received a promotion from the Capital One shopping app. The offer was to sign up with T-Mobile for internet service, and receive a one hundred and fifty dollar virtual Master Card. The offer was to expire on 12/31/23, so I completed the transaction on 12/30/23. I had inquire of Capital One about how to redeem the promotion, and they said to take it up with T-Mobile. So I contacted a rep from T-Mobile and he emailed a code number. When I visited the promotion website and entered the code number, I got a message saying that there were no matches to the number I entered. Then the runaround began.