T-Mobile Home Internet Reviews

T-Mobile overcharged us 85.00 plus all the extra taxes, regulatory fees etc.for internet. My phone was not working and as they don't have a chat with someone application, I had to use e-mail. My e-mail's were ignored and my 2nd bill was also overcharged by the same amounts. I finally was able to talk to someone and while Teeyana was very kind and helpful, the policy apparently states that I have to pay my second bill (in full) while they investigate the problem and then they will refund the overpayment(s).

My bill was all over and never accurate to what I was sold. $55. $57. Then over $100. Billing department need me to be on hold because they can't see my bills.... could not help me after 40 minutes of my time and wasted all that time to tell me billing can't help me with billing!? T mobile c'mon!! Give your employees the tools to take care of the customer in a timely manner. I switched to AT&T. Accurate and no lies or billing issues.

We will never buy cable Internet from T-Mobile or any other cable company since they broke our sprinkler pipe in 2 places while we were out of town. Covered up the hole thinking we wouldn't find it. But as soon as we got home a few days later and turned on our system there was a geyser in that spot. Found out from the neighbors that they also broke a main water line so everyone was out of water for half a day. Called and wrote to the company and no help or response. We have wireless Internet so why are these cable installers all over town digging up everyone's lawns and breaking pipes? Horrible company, their customer service must be even worse. 🤬

We had T Mobile for 4 years, we switched to Verizon because my bill kept going up. I cancelled my service May 16, 2025, return all internet equipment. I paid $448 when I closed my account. Now they are saying I owe another $338 because I did not call them to cancel my internet and phone line, I explained to them no one ever told me I had to call anyone because I did everything in one of their stupid stores. I do not feel that I owe this amount and asked what the $448 I paid was for? They could not answer me.

This is by far the worst internet service. It’s a waste of my money. The internet works for a couple of days then just slows down. I do not recommend anyone use this service, it is a waste of money and you will be disappointed.

Poor service. I'll never use them again. They have the worst. I had two boxes. I didn't move to the address I thought I was going to so I had them suspend the service on one and they're still charging me for the box. BS.

Worst company ever especially when it comes to billing. I cancelled gateway within days. Trying to get a refund for what they billed me before the trial 14 days. I followed 1st customer service rep instructions on October 6th 2025. Nothing happened. Called today October 29th 2025. Still not resolved. I have to start all over. All this for 55 dollar refund. Besides the technology of gateway hit or miss streaming.

This is the WORST Internet I've ever used in my life. Not only is it terrible. (Can't play an online competitive game on Xbox with ANY other screens or devices hooked up.. Even still with only the game going it drops signal constantly and has over 1000 ping!!!!) We pay DOUBLE what they are advertising literally double. Not 35. We pay 75 and no phone is connected to our account JUST the wifi. When we received the wifi the employee did NOT give us the antenna to extend the signal.. It's just absolute TRASH. When we move in a couple of weeks get your **. We are switching to ANY other provider. I'd give 0 ⭐ if I could...

T-Mobile appears to be putting more and more subscribers on their internet service. If I ever go out of town and use my phone t mobile cut off my wi-fi and I loose the ability to view my cameras. I have to reset my wireless tower at least 3 times a week. And it buffers on my tv or freezes up at least every other day. I call customer service and complain. It gets fixed for about a month. Then starts it again. After this ongoing now for months if not longer. I’m not calling customer service any more. As of 10/23/25 I’m am calling around to get another internet service.

I had a mobile internet device for a few years. Because I have permanent internet at my home now I did want to cancel my mobile internet device contract. I thought I can do this as easy as I did get my device in a T-mobile shop. I was told this is not possible and because T-mobile has no online customer service and there is no way to send them an e-mail I had to call the customer service. After about 10 minutes listening to music I was forwarded to Edgar. I explained to him that I do not need my mobile device anymore and want to cancel my contract. He did not know how to do this and ask me to wait until his supervisor would talk to me who is in another phone call.

I tried T-Mobile home internet a couple years ago, and right out of the box it didn't work properly. I kept it for 12 or 13 months and then I canceled within 2 days of the billing date like I was supposed to. A few years later they're still trying to recover a month's service that I never received for a subpar service from the start and I can tell you that I will probably never give T-Mobile a dollar of my money and tell anybody considering them to please pick Verizon or anyone but T-Mobile.

I basically live on data at this point, my wifi is so bad. No matter what I do the wifi is never good. The longest it has been good is max 5-10 minutes before everything just doesn't load anymore because of the wifi. Right now I'm trying to leave a review. It won't even let be rate how many stars. It just keeps refreshing.

Not great service at all. Customer service was okay but as far as getting reliable cell service in rural and non rural areas better, forget about it. Unless you want people to think you’re underwater. Pretty bad when you drop service bars next to cell towers lol. As far as home internet…. Might as well, have no internet. Best I got was 5mbps streaming. And don’t even think about getting a refund, Yikes!

We had T-Mobile home internet. We requested a router to be canceled because USPS informed us they will sent the router back and we called T-Mobile right away saying she was canceled the box to be mailed to us since we used the wrong zip code (new P.O. Box holder has their own zip code) and had to cancel the box and start again for a new box to be sent to our home address. My husband and representative set up the account over the phone. Come to find out they set my husband with the wrong account number. I paid early, find out our account was suspended. Called to find out why because they set it up with the wrong account a number. Then they blame us and wanted to us to pay an extra 30$ (restoration fee and didn’t register under the right account in time). Then they try to haggle us to pay 10-15 for their mistake???

Officially the worst company I have ever worked with. Canceled after 1 month of home internet not working at all. billed me for 4 more months after not being able to cancel my service due to no one being able to give me a PIN. They will throw you through the ropes and makes things difficult on the phone and on the website to extend another month of billing. Just a complete scam.

I have had Tmobile home internet for about 5 years. I had minor issues at the beginning but they was all fixed with no problems. I see a flashy ad saying upgrade hour home wifi. No extra charge, no fee for the upgraded box... Upgrade now. So I did. I went through the process and upgraded. Nowhere did it say anything about a prorated amount charging for both boxes of if you make adjustments in the Middle you will be charged 30 dollar fee. It said clear as day your next bill is 55 dollars. I pull my account up today and it says I owe 143.00... Called customer service. They said, "There isn't anything we can do." Talk to someone online and she said, "We'll you're going to keep getting charged as long as you have 2 lines on your account."

Store gave me a new home internet unit not telling me it is more expensive, I returned it, clerk didn't input return the right way, TM threatened a 280 dollar charge for unit, wasted one hour going back.

Okay, this is kinda a hard one. T mobile was pretty much the only company that had high speed Internet available when I signed up with them 4 years ago. It is definitely better than dialup but not as good as cable / fiber Internet and at the time of signup starlink wasn't available. I pay 55 a month but when I signed up it was 50. I checked to see if they had any new Internet plans for my area but nothing as of yet. The Internet download speed I get now averages to about 30 and upload is about 5. The claim faster, but that seems to be the norm where I am.

This is the worst most inconsistent internet I’ve seen in my life. And I’ve lived in a third world country for like 25 years. Average of 1 outage per week (even in summertime, no storms or nothing) that lasts anywhere from hours to days. And I don’t even live in like a really rural place. Download upload speeds are also not great, even on good days. Latency is terrible. DO NOT GET THIS INTERNET. I recently switched to another ISP, paying double the price and I would pay triple just to get back the time I lost dealing with this crap. It took years of my life. STAY AWAY FROM T-Mobile HOME INTERNET and THEIR SERVICE IN GENERAL. Probably have a bunch of greedy C-suite leeches that don’t invest in their infrastructure, just want to pocket (steal) their profits.

We had T-Mobile home internet around a year ago. I was really hoping for great speeds in this rural area. Well at first it was blazing fast but it would drop out completely too often. I was nervous about getting the equipment back to them quickly as we were on the 15 day trial. They received it but tried to charge us for the $50 for first month. I contacted them and they finally fixed the issue and gave us a $0.00 bill. I was tempted lately to try them again being hopeful for improvements with the service but after reading the recent reviews I’m not too tempted now. We have since bought Verizon 5G home, decent speeds (2 out of 3 signal bars) and consistent which is very important. Prices are a bit more than T-Mobile but bring it down with autopay. Totally worth it. I can’t recommend T-Mobile for my rural area.

I have home internet service. When it works it's great. But average times we lose service while watching an hour long show on Hulu, Disney or Netflix is 2-5 times! Eventually having to reset modem. Constantly refreshing the TV. Looking into other services tomorrow.

Switched to T-Mobile home Internet when my local Charter Spectrum office closed their store in my town. It worked really well for the past couple of years. I live in a town purported to have around 10k population, so while the town is somewhat rural, my house is in a nice neighborhood. A couple of months ago, my Internet started spinning at 7:35pm on a Wednesday night. I rebooted the router, but it didn't resolve the issue. Called T-Mobile customer service, and rep suggested system updates were running. I said, "No. There's not an I.T. team on this planet that would run system updates during prime time. They run them between midnight and 5am." Rep thought for a moment and begrudgingly admitted I was right. Next, they said my router was too old, and that I needed to bring it into my local store and trade it for a new one. After being gas lit about system updates, I just politely ended the call.

I've had nothing but headaches with T-Mobile. My phone was stolen, and I had to buy a replacement. My attempt to activate it online was unsuccessful, so I called using my friend's phone and was told that they couldn't verify me without sending me a one-time pin to my phone. Which phone? The one that was stolen or the one that I was trying to activate? Two problems there, but that wasn't their problem. For over a month now, I haven't had a working phone. Yesterday I received a bill for service on the phone that is still in the box.

Do not, I repeat, DO NOT order their Internet if you do not have a cell phone through them. That easy-peasy, you can do it yourself set-up? Not available if you don't have a cell phone with them. When you try to cancel, explaining that you don't want to have to call and wait on hold to talk to customer service every time you need help, the chat agent won't be able to help, but she will repeatedly assure you that it is perfectly fine for them to not cancel your order because all you have to do is decline the delivery. I had ordered 15 minutes before I requested cancellation.

Having Internet and service issues in Minneapolis, MN for the last three weeks. I have home Internet and cellular. I called three times and they blame it on working to enhance service. They didn't credit my account or give me resolutions to help.

HORRIBLE, HORRIBLE, HORRIBLE! Was a potential new customer. Have excellent credit and been with AT&T for years and was looking to get a better monthly deal with T-Mobile based on all their advertising on Instagram with actress Zoey Saldana. They have horrible online customer service representatives. Was disconnected 4 times and never received a call back. They took all my information, quoted me prices and failed to close the deal when after I continued to reached out to them every time we were disconnected. After the four disconnection I decided AT&T is 1000% times better. Shame on Zoey Saldana and T-Mobile.

This service is expensive and doesn't work 90 percent of the time. The internet is a joke even sitting on top of the router in a city house can barely get a Google page to open. Have to turn my phone to regular data to open Facebook and half the time even that opens at dial up speeds.

They called and resolved the problem after I filed a BBB complaint. The person I talked to was very nice and understood the issue and took it seriously.

Don't go to T-mobile for internet. I have tried to work with them for the last six months on getting this service to work in my home. Everything buffers, takes forever to download, work meeting cut out, phone calls won't go through. I end up using my cellular data & hotspot 90% of the time. Find another provider. Terrible. Terrible. * Also when you cancel, they make you jump through all the hoops. Zero customer support or care. Zero.

When I first got T-Mobile internet it worked really well. Well now it is horrible. I can’t stream a movie if my life depended on it. Most days I cannot perform any remote work because of the issues. I’ve had my equipment replaced twice through them and it’s worse each time. Last time I spoke with them about how horrible their service was, they told me that now there are three tiers and I should consider upgrading. Upgrade??? Pay more for nothing? Paying monthly for sporadic or no internet service…. Should just throw my money away because at least I’ll be getting what I pay for. DO NOT… I repeat DO NOT get their service (or lack there of). Cell phone service works about 40% of the time so at least we’ve got that going for us.