T-Mobile Home Internet Reviews

We had T-Mobile home internet around a year ago. I was really hoping for great speeds in this rural area. Well at first it was blazing fast but it would drop out completely too often. I was nervous about getting the equipment back to them quickly as we were on the 15 day trial. They received it but tried to charge us for the $50 for first month. I contacted them and they finally fixed the issue and gave us a $0.00 bill. I was tempted lately to try them again being hopeful for improvements with the service but after reading the recent reviews I’m not too tempted now. We have since bought Verizon 5G home, decent speeds (2 out of 3 signal bars) and consistent which is very important. Prices are a bit more than T-Mobile but bring it down with autopay. Totally worth it. I can’t recommend T-Mobile for my rural area.

I have home internet service. When it works it's great. But average times we lose service while watching an hour long show on Hulu, Disney or Netflix is 2-5 times! Eventually having to reset modem. Constantly refreshing the TV. Looking into other services tomorrow.

Switched to T-Mobile home Internet when my local Charter Spectrum office closed their store in my town. It worked really well for the past couple of years. I live in a town purported to have around 10k population, so while the town is somewhat rural, my house is in a nice neighborhood. A couple of months ago, my Internet started spinning at 7:35pm on a Wednesday night. I rebooted the router, but it didn't resolve the issue. Called T-Mobile customer service, and rep suggested system updates were running. I said, "No. There's not an I.T. team on this planet that would run system updates during prime time. They run them between midnight and 5am." Rep thought for a moment and begrudgingly admitted I was right. Next, they said my router was too old, and that I needed to bring it into my local store and trade it for a new one. After being gas lit about system updates, I just politely ended the call.

I've had nothing but headaches with T-Mobile. My phone was stolen, and I had to buy a replacement. My attempt to activate it online was unsuccessful, so I called using my friend's phone and was told that they couldn't verify me without sending me a one-time pin to my phone. Which phone? The one that was stolen or the one that I was trying to activate? Two problems there, but that wasn't their problem. For over a month now, I haven't had a working phone. Yesterday I received a bill for service on the phone that is still in the box.

Do not, I repeat, DO NOT order their Internet if you do not have a cell phone through them. That easy-peasy, you can do it yourself set-up? Not available if you don't have a cell phone with them. When you try to cancel, explaining that you don't want to have to call and wait on hold to talk to customer service every time you need help, the chat agent won't be able to help, but she will repeatedly assure you that it is perfectly fine for them to not cancel your order because all you have to do is decline the delivery. I had ordered 15 minutes before I requested cancellation.

Having Internet and service issues in Minneapolis, MN for the last three weeks. I have home Internet and cellular. I called three times and they blame it on working to enhance service. They didn't credit my account or give me resolutions to help.

HORRIBLE, HORRIBLE, HORRIBLE! Was a potential new customer. Have excellent credit and been with AT&T for years and was looking to get a better monthly deal with T-Mobile based on all their advertising on Instagram with actress Zoey Saldana. They have horrible online customer service representatives. Was disconnected 4 times and never received a call back. They took all my information, quoted me prices and failed to close the deal when after I continued to reached out to them every time we were disconnected. After the four disconnection I decided AT&T is 1000% times better. Shame on Zoey Saldana and T-Mobile.

This service is expensive and doesn't work 90 percent of the time. The internet is a joke even sitting on top of the router in a city house can barely get a Google page to open. Have to turn my phone to regular data to open Facebook and half the time even that opens at dial up speeds.

They called and resolved the problem after I filed a BBB complaint. The person I talked to was very nice and understood the issue and took it seriously.

Don't go to T-mobile for internet. I have tried to work with them for the last six months on getting this service to work in my home. Everything buffers, takes forever to download, work meeting cut out, phone calls won't go through. I end up using my cellular data & hotspot 90% of the time. Find another provider. Terrible. Terrible. * Also when you cancel, they make you jump through all the hoops. Zero customer support or care. Zero.

When I first got T-Mobile internet it worked really well. Well now it is horrible. I can’t stream a movie if my life depended on it. Most days I cannot perform any remote work because of the issues. I’ve had my equipment replaced twice through them and it’s worse each time. Last time I spoke with them about how horrible their service was, they told me that now there are three tiers and I should consider upgrading. Upgrade??? Pay more for nothing? Paying monthly for sporadic or no internet service…. Should just throw my money away because at least I’ll be getting what I pay for. DO NOT… I repeat DO NOT get their service (or lack there of). Cell phone service works about 40% of the time so at least we’ve got that going for us.

My home 5g internet is running at 12 Mbps. I pay $50 per month. T-Mobile unable to fix it, and tells me I don't qualify for upgrade at promotion prices. This is a simply a ripoff. I am so tired of the empty excuses.

It started out great. I was averaging 65 Mbps most of the time. When there wasn't any congestion my speed went as high as 180 Mbps. So much better than my previous internet provider which topped out at 15 Mbps and had weekly widespread outages. After 6 or 7 months my top average speed kept getting slower and slower. I contacted customer service several times. Each time I was given a different excuse. They would have me unplug the gateway which I had already tried.

I am not at all satisfied with the slow speed of T Mobile internet. I have two devices and both are slow as molasses. I wish I had known this before I got into this contract. I WOULD NOT HAVE ENTERED INTO IT.

I am writing to formally express my frustration with T-Mobile’s cancellation and billing practices. After being a loyal customer for many years—dating back to before the Sprint merger—I’ve become increasingly disappointed with the direction of the company. What was once excellent customer service has now become an exhausting and unreasonable experience. Recently, I attempted to cancel my service and followed the process of returning my equipment to a T-Mobile store. However, I was informed that the store was unable to process cancellations and that I would need to contact customer service. This is both inconvenient and unnecessary. If a customer is in-store and returning equipment, the service should be able to be canceled at that point without additional steps.

I had purchased T-Mobile home internet and for the first several months everything was fine. I had auto-pay set up for my account so I shouldn't have to deal with anything on my end. However, there was one month where I received an email stating they had not been paid yet. I called customer service, they waived the $10 service fee (which is bullshit to begin with) and said everything was handled.

This internet is great if you don't enjoy using the internet, playing online games, or just having internet in general! It goes out so frequently and in the middle of the day too, a single cloud can drop your connection down.

I've had a ticket opened up with T-Mobile for our home internet issues since February 26th of 2025. This is been the biggest joke and excuse for home internet that I've ever had to deal with. Believe it or not, the support team is even worse. I have countless screenshots and log files showing how horrible their internet actually is. The gateway that they provide is a joke, it continually hops from one tower to another consistently every single day and has done so every single day since we've had the internet for almost a year now.

One word: useless! They sign up so many people that the demand by far outweighs the capacity, i.e., you get downloads at less than 1 Mbps and uploads are basically dead in the water (<0.05 Mbps). You may get decent speeds at off-hours (like 3 a.m.), but when it counts, they break down. Too bad, but I'll kick that box out the door as soon as the fiberoptic cable in my street is functional. I hope that's the case in a matter of a few weeks. What a waste of money T-Mobile Home Internet is, and the frustration is through the roof! Don't get it!!

The worst internet and customer service I've had in my life. We didn't have an internet connection for 11 days. Nobody ever bothered notifying us of what was happening and every time we called they said they were "working on it" and it had to do with "vandalism" to one of their towers, but they wouldn't give us a timeline of when was it going to start working. I switched to Xfinity, who were wonderful, and when I canceled T-Mobile, they continued to bill me even though they had said they would refund us for the 11 days without service. I'm still receiving bills (threatening to send us to collection!) and disputing charges to our credit card. I've called a few times to tell them I CANCELED MY ACCOUNT due to their incompetence nearly two months ago, and they keep promising a refund that never comes. Instead, I get more bills. They're disorganized and have idiots in their "customer care" team. STAY AWAY!

STAY FAR AWAY! Connection is horrible. Decided to give them a try because of the good reviews. Constantly disconnects every 5 minutes. Can't use more than 1 device on the net at a time without interruption or disconnection. Even the spots where signal is the best, it still lags. Any kind of weather will affect internet, even a little bit of wind. Also, not to mention their system strategy on keeping all your money in their pockets when you cancel their internet, if you don't have a phone line with them. After you cancel your internet because you realize their net connection is horrible, they will automatically close your account as well. Then try to charge you more to reactivate your account just to get your refund. Like, wtf?

I've now called 2 times to clear up a charge for a bill when I returned after a week on a 15 day trial. They immediately threatened me with a collection agency by letter for not paying the zero balance. Lives agent were very nice, but charges not correctly adjusted after several attempts. I recommended this to a friend and my brother, but will now have to clear that up and monitor my credit rating as well.

I tried out the internet because of the free trial period. They give you 15 days from the date it is shipped, even though they tell you it starts when you receive the equipment. So it's really about 13 days. When you cancel, they revoke your ability to access your account and turn off auto pay or see what you're being billed for. I cancelled before the first bill, and they charged me anyway. Then I called to find out why I was charged, and they said it was because they didn't get the equipment back yet, and that I would have to call to get my refund after I receive an email about the equipment. 2 days after they received the equipment back, they emailed me and said $0.00 refund, so I called again.

Never I mean ever use T-Mobile's home wifi. It is the biggest scam on the market. If you use a certain amount of data (even when you are paying for a unlimited plan) they will throttle your wifi speeds to make room for the people who hardly use wifi. It has by far the worst internet provider out there. I am paying for their best option they offer and my wifi goes out 15+ times a day without fail every single day.

T-Mobile is a bunch of scammers. Cancelled subscription back in November of 2024 and they kept charging me until January of 2025. Representative on cancellation advised me that I did not have to return router. Told me just to get rid of it. I have been receiving bills for $242.00 for the router. I called a rep back in April and he advised me that he would wipe out charges. Still getting bills. Spoke to a supervisor today and she advised me that she believes me and will discount bill by 25%. Told her to review phone conversations as it should be a recorded line. Don't know if she did. If you believe me, why are you still charging me. Won't use them again. Should have documented their names. Didn't know that I would have this much trouble with them.

Customers don’t try the trials of internet service because they will charge you before the trial ends. I’m very unhappy about the situation. Now I have to wait until June to receive my refund back, very frustrating. Thank you.

I only called to change my address for my Internet. Was told about a promotion for a razor Plus. Sounded pretty good. At first everything was fine and then my bill started going up more and more each month and I even took my insurance off and the bill is still extremely high. I will never refer anybody to T-Mobile, just for the home internet. That's the only good thing I've gotten out of T-Mobile.

T-Mobile internet, had them for 3 months and noticed that my bill kept going up. Even after paying them I was getting charged 8.60 extra month because they where saying I was late even after canceling internet. I ended up for one month paying over 300 dollars they said I didn't pay even though I know I did. Still charged me even after canceling. Beware and watch your bill. They have gotten little to big and feel they can charge whatever over 50 dollars they want.

The team member who addressed my call today was the first in a series of many (MANY!!!) calls who told me the TRUTH about our very poor service. She informed me that our area is now shown to have no internet coverage. When we first switched to T-Mobile for home internet, we were shown to be in a coverage area. Our service was fantastic for about 11 months. Since then, our service has gotten progressively worse. And now I learn that our area is “no longer a coverage area." WHAT??? Yet T-Mobile continues to take our money every month for service that is generally less than 10 Mbps and was 2.5 Mbps download speed this morning (!!!). Bait and switch? This should be a crime!

We live in the country, about 3 miles from our small town. We had to drive twenty miles to sign up for T-Mobile. Before leaving we called the store and was told that our area was covered and would get close to 100mbs. Now the problems began, first they wanted my social security number, which I complained about, and was told no SS# no internet!. The next problem was they wanted a email address, we didn't have one because we didn't have internet at our location. We finally called our daughter who lives a 100 mile away to use her email. The email was needed to get a security number that T-Mobile needed.

Please don't get T-mobile internet. It is terrible. I have to call every single night to address problems and I have there too of the line unit with the mesh point. It worked for a few weeks and now I have to have them reboot it every day and I live under the cell phone tower. They sell a awful product that will give you headaches and leave you angry. I now feel unsafe as my security system is not working when Internet is down and this is an everyday occurrence.

I have had T-Mobile Home Internet for seven months. Initially, it performed as advertised and the installation was very simple. Then the University nearby returned from summer break and everything changed. The signal strength between my house and the T-Mobile towers has remained excellent (4 bars) but the tower congestion between 4:00 pm and 10:00 pm is horrendous! Streaming stops and downloading software updates crawls. Hours spent on the phone with tech support has been futile.

Horrible, this is 2024 and you can't get home internet in some areas, absolutely terrible. You can get better service in 3rd world companies than you can get with T-Mobile, this company should be ashamed of itself. Terrible terrible.

TMobile Home internet service is simply Horrific. The last time I experienced internet this awful was when internet first became a thing. The Buffering, Freezing and weak to no signal when it rains MEANS JUST GIVE UP. There is no savings when you are paying for frustration. No matter how many times I contacted TMobile to complain about these issues, none of their fixes, or suggestions were a remedy. I ended up tolerating this bad service for six months, at which point I could adequately afford to change providers. The worst part is; I cancelled my service on 9/02/24 and was told I would still be billed for the whole month of September because my bill closing date was 25 days away. Then I was told that I would also be responsible for a final bill in October. TMobile should have been paying me for all the times I called for support, because the service was randomly available and at a level where it was useful to all members of the family.

In December 2023 I responded to an offer from T-Mobile to try their Internet for free for two weeks. It was unsatisfactory and I immediately returned it in June 2024. I contacted T-Mobile to purchase a new phone and learned that someone from their company had fraudulently opened a phone line and Internet service in my name and they had been charging me for it. They agreed I was entitled to the new customer promotion they were running and advised they would credit back the $770 I had been charged. This never happened. After literally four weeks of arguing, I finally got a refund of $330. You never talk to the same representative so it’s very challenging to get them to understand. This review does not apply to Noah. I don’t have his last name because that’s how T-Mobile operates, but Noah was the only person at that company who was able to provide any help and relief.

Trust me I never write reviews however I do read them except this one time I did not! Desperate to find a affordable internet service. I purchased T-Mobile 5G Internet Gateway on Aug. 09, 2024, Set-up was Easy. Nevertheless in 12 days of service I was never able to experience the 5G, I called customer service 5 times which I must say they were very nice and helpful each call lasted at least two hours, once they were able to get it back up for the rest of the day.

DON'T GET T-MOBILE. I’m warning you! An absolute waste of money and everyone I know who has T-Mobile hates it and wants to switch and has issues on the daily. This internet is crazy slow. Never seen an internet as slow as T-Mobile. It’s ridiculous. Half of the time we all just turn our wifi off because that works way better. We are also switching. It’s an everyday occurrence with bad internet.

When I first started with T-Mobile Home Internet, it was pretty good for the price, once I was hooked, down the tube it went. Slow speeds and many times no service, poor foreign customer service, couldn't connect me to someone in the US. After more than 2 years of bad service, I had enough. Then customer service went really bad. Returned their 3rd. gateway (they kept blaming the gateway) as requested in their box just as they sent it, via ups just as they requested and was expecting a partial refund for service not used. Now they claim their gateway was received damaged, but had no proof, finally got ahold of a us customer service person and she said not to worry, she would remove the charges and get my refund. Now they are still charging me for it say, spoke to someone else and said she would have person I talked to call me back, never heard anything back (3 weeks ago) and still expect me to pay more when they owe me. Bad experience.

In February of 2024, I was sold a product that was supposed to provide me with internet access and told I could cancel in 30 days with no obligation. It did not function as there was no tower close enough to me. I had multiple conversations trying to access a tower with various T-Mobile reps and was finally told by one customer service rep that it would never work at my location. I then cancelled my order for internet access and mailed the device back to the supplied address. I spent literally months trying to receive reimbursement from T-Mobile and I was just put off again and again and told to "wait another 10 days and call back." over and over again,

I had an extremely disappointing experience with T-Mobile. Initially, I was told that I would have 30 days for a free trial, which seemed like a generous offer and persuaded me to sign up. Despite the promise of a free trial, I was unexpectedly charged, which caught me off guard. When I contacted customer service to resolve the issue, they were unhelpful and dismissive, failing to provide a satisfactory explanation or solution. To make matters worse, the company then sent me to collections over the disputed charges, which hurt my credit score and caused significant stress. The entire ordeal left me feeling betrayed and frustrated. T-Mobile’s actions were not only misleading but also unethical, as they did not honor their original promise of a free trial period. Instead, they charged me without consent and then took aggressive measures to collect the disputed amount.

It's 1am now and I have no access to my security system for my house or the lights inside or outside of my home because T-Mobile at home internet is down for the zillionth time. They offer no outage map, they don't give you any heads up when they're going to do maintenance, and they do their maintenance between midnight and 4am, which is conveniently when they absolutely refuse to provide customer service or tech support. And they do this pretty much all the time. And to be honest their customer service tech support for at home internet is terrible. I had one time when my internet was out for an entire month because their techs were not educated or prepared on how to deal with outages and issues with their at home products. I'm canceling the service and going back to Spectrum I guess. This is by far the most subpar at home internet that you can really buy.

I went to T-Mobile store in Carlsbad, CA today for information regarding our internet hub. I was helped with the T-Mobile rep named Walter ** who was very knowledgeable, helpful and friendly. I was going to cancel my service with T-Mobile and go with another carrier however he provided me with needed help and information, and I was so impressed with this gentleman that I decided to continue my service with T-Mobile.

T-Mobile was great when we left Spectrum for service. No problems that were out of the norm. Moved to Boyd, Texas in Mid December. I have had constant speed issues, sometimes so low it only buffers on a black screen endlessly. My phones, my la top, my Magic Jack phone, all are affected. I have complained at least three times or more. Sadly they want me to do the standard dog & pony show each time. The last Tech said it is impossible to know without doing this. I refused. It is a tower issue and that has not been fixed. The Agent last week said so. So I pay for full 100% service and get less than that by far every day. It was 57.66 Mbps once today maybe twice. T-Mobile is a rip off and I suspect Sprint is behind the tower issues. I had Sprint once, disgraceful. I am going to find someone to make this issue public! Bait & Switch is a Sprint tactic. Now it is with T-Mobile, too.

We switched to T mobile internet in the summer of 2023 for 3 months. We never had fast streaming. Every time we did the speed connection test it would say your connection speed is very slow. We changed out the tower and moved it all over the house to no avail. We called and called and got no help that worked. They did try to charge us $350 saying we didn't return their tower (liked I'd want to keep it). Luckily we kept our paperwork and could prove we took it back. I'd give it 0 stars if I could. Just a bad and frustrating experience. $150 for 3 months of junk.

I got T Mobile last summer and it was terrible. Too many users, not enough towers according to their tech. I live in the country in a low area. I got a credit last summer so I stayed. Internet was better after summer and kids back in school. But the last 2 weeks have been a nightmare. Paying 50 $ a month so I can't watch Netflix and curiosity stream. I'm watching old movies and fights. Can't even pay my bills on bill payer. All I get from t mobile is, "We're sorry your service is bad." Frustrated to the max I get internet on, off, on, off. I have 3 choices, At&t, t mobile or satellite. Sucks because I had at&t and they're even worse. Had satellite TV and it didn't work on cloudy days. They know I have no real choices so t mobile doesn't care

T Mobile Internet was a false service for me. I had their phone and enrolled in internet service. The connection turned off on third week. Their rep said I only get 5G/mo. So I cancelled. I returned modem but they did not record. Then rep said modem was a intro unit but they had it. Eventually T Mobile recorded late and bill me $250. Received call from collection agency and paid $250 to avoid hassle..

I tried 2 times to sign up for home Internet on their website and both times it wouldn't let me complete the process. I chatted with a representative and they wanted me to go through the whole process with them again. This was my first and last time I consider using Tmobile.

I purchased this T-Mobile Internet for using away from home. I at first told the issue was probably because it was a busy internet day for usage. After many attempts I called back to the customer service line and said they do not know why I was told that there was the ability for me to use the internet at the location I intended to use it because of "lake interference". I was then told to bring it into the store, which I did and was then told to call for return. I paid $37 for connective charge and then $50 a month for months without service. I was only credited for the current month and paid well over $300 in total. I would not recommend this company.

Please think twice before buying this 5G-Home Internet. I have used 5G-Tmoble Internet service for about 6 months. Last 2 months, the service has become too weak. The speed only got 25Mbps or lower.

T-mobile claims fast internet; it's anything but fast with continuous phone calls to tech support for slow or no internet service. It's at the point that they stop returning my calls when they say they will follow up. Good luck trying to speak to a supervisor or manager; that hasn't happened, even when I made several requests. Good luck if you choose this company. I wish I could recommend a good company for phone service but it doesn't exist for me.

Cheap internet as in that is the value of it. Can't stream during peak periods, very frustrating, worked all day without a problem so I thought I was good. At 4pm the exact time superbowl programming started it all hit the fan, horrible picture when it would play, I couldn't tell if it was Kansas City, the 49ers or Scooby-Doo. Most of the time it's just the all too familiar spinning circle while it buffers, oh to have back the time I spent watching spinning circles.

We switched to T mobile Internet in May of 2023. After the 3rd modem things seemed OK. Then in Nov we started experiencing slowness less than 2mbps download speeds. Called them in early Dec. They told me congestion and nothing they could do. By Feb speeds are down to .45mbps. Called again. Same story and told no plans to upgrade or fix for this area. They seem quite all right with us canceling the service. Don't switch if you are considering it. They may be inexpensive but they have no bandwidth and no desire to provide the speeds they claim you will get. They obviously oversold the service in this area and don't care.

I have T-Mobile as a carrier and called last night to trade in my phone for a different phone and the rep said I qualified for a promotion that covered the new phone's cost of $999.99 and all I would have to pay is the taxes on the phone. So I said ok. The rep said I could go pick up the phone from a local store and gave me a code to provide to the store when I got there. I went to the store and they didn't have the phone. So I called back to customer service to just have the phone sent and then they then said I would have to pay $254 to pay off the balance owed on my current phone, already frustrated I said, "Ok fine. I will pay it even though the rep last night said it was paid and I would just pay the taxes." Then they charged my debit card the $254 and after taking more information they then said I would have to pay another $250 for a deposit in the new phone.

For four days straight T-Mobile that TV and the Wi-Fi and that means the phone also. For four days they’ve supposedly been working on something. For days no internet, no TV, no phone. It’s a disgrace. I’m trying to run a business and I’ve lost a lot of money and I wish I could find someone else.

Tyler and Karvell were both amazing!!! I had been having trouble connecting my iPhone to my T-Mobile internet for weeks. I had searched Google for days and spent hours on hold with T-Mobile customer service with no luck. Tyler and Karvell went above and beyond to help me troubleshoot the problem. They sat with me and my daughter for over an hour updating the operating system on the phone and then they came to the conclusion that it was a password issue with the modem and account name that they helped me reset. They were so helpful, it makes me want to change all 4 of my phone lines to T-mobile, I have been having so many problems with other phone and internet providers, and they made everything easy while explaining it along the way. Thank you both so much for all of your help. It was refreshing the level of spectacular service that we received in the Newport Oregon T-mobile store.

I've seen a commercial on tv to switch to T-Mobile Home internet. The internet freedom campaign Claiming that if you were to switch, they would pay off the amount that you owe to the current Carrier. What T-Mobile was offering was $5 a month less, which brings it to around $50 a month. And I thought I'll go ahead and try this plus they were offering up to $750 to pay off what you owe for your internet or contract with your current Carrier. So I figured what do I have to Lose? I'll go ahead and Try T-Mobile's internet freedom. Tmobile sent out the modem and all the information on it within a couple of days and They had a customer service. Rep walk me through setting up the Modem and making sure that I had everything Ready to go for streaming on the t.V. Use with the phone, Tablet, laptop any other devices I needed to use.

I pay my bill and they keep trying to take more money out of my account 3 or 4 times a month.... I pay my bill on the 3rd of $56. Then try to take a $157 out of my bank account. I'm only supposed to be paying $50 a month. I've done paid over $500 in like 3 months and they keep shutting my phone off to where I have to pay more to turn it back on. Once I do the next day I get a text saying my bill is due again... They are thieves and I wouldn't recommend T-mobile to my enemies... They tell me to my face that my bill is one amount but get text messages saying it's $89. One month then in the same month I get another text saying my bill is $185 then another message saying another amount....

I moved into my new apartment and called T-Mobile to see if they service my area. The T-Mobile Representative told me that they do service my area and I will also have 5G. When I set up my internet I had 1 bar for weeks. I called and let them know and they told me to put it next to a window. I did that. The internet got so bad to the point where I couldn't even watch TV without it freezing every 10-20 minutes. Months later, I called again and let them know that I want to check if they service my area. The new T-mobile Representative told me no. This could have all been avoided if the first representative was properly trained or didn't lie to get a commission out of it. It was a waste of my time and money. I told T-Mobile that I would like some of my money back, they told me they will put in a dispute for me and never got back to me.

I contacted several companies trying to find internet provider for lake home. They assured me it would be 5G internet at my home with high speed. I can barely have 2 devices on the internet at a time and to download load.... Well remember dial up? Takes at least a day to download anything. They sold me a "bundle" that I wasn't really wanting, but received a tablet and Chrome book. Neither work properly unless on wifi. I pay for data for both and can not use them on data. I called and canceled my son's phone 6 months ago and I am still being charged. After countless hours of being on the phone or chat with customer service I am still paying for services I do not have or able to use. I will NEVER go to T Mobile for anything again.

I have had some bad interactions with customer service, but T-mobile takes the cake! I have never been so frustrated, disgruntled or aggravated having to deal with a company as I am with T-mobile. Absolutely the worst customer service of any company... EVER!!!

Several problems with T-Mobile. My iPhone 13 is not working all the time either if it’s on Wi-Fi or if I am on my mobile data unlimited. A lot of buffering in my internet, on my phone, on both my TVs. I’ve unplugged everything numerous times, called Friday. There is a tower down. The first CSR advised the phone should not be turned on wi-fi when home because it uses from the tower. Transfer to tech-support. They’re doing work. Don’t know how long it'll be out.

About one week ago, I received a promotion from the Capital One shopping app. The offer was to sign up with T-Mobile for internet service, and receive a one hundred and fifty dollar virtual Master Card. The offer was to expire on 12/31/23, so I completed the transaction on 12/30/23. I had inquire of Capital One about how to redeem the promotion, and they said to take it up with T-Mobile. So I contacted a rep from T-Mobile and he emailed a code number. When I visited the promotion website and entered the code number, I got a message saying that there were no matches to the number I entered. Then the runaround began.

I dealt with online staff and then telephone staff. I also went into a regional store in Jacksonville, AL. The female staff member was rude and didn't want to help. Telephone staff helped solved my issues right away with no problems. I do not recommend the new Tmobile store in Jacksonville, AL to anyone who needs help. I love their internet and the price. Online people helped me more than the people in the store.

For 2-3 months T-Mobile worked on the towers near my home 1-3 times a week and since then their service sucks. The internet goes out between 10-35 times a day. My download speeds are up and down from 30-01 mbps and upload speeds are up and down from 6.41 mbps. I thought it was just here at my home until I went across town to a friend's home and his does the same thing just not quite as bad. It is a shame all the money they spend on false tv ads yet they can't fix poor quality connectivity. I would prefer poor quality dial up which would be a world of improvement over my so called HIGH SPEED I have now.

We live on the west coast of Florida. Citrus County. T-Mobile/Metro PCS has the most useless internet speeds ever. It took 3 minutes to upload consumer affairs to share our neighborhood's poor cellular service. Definitely will be a lot of us that have T Mobile/Metro PCS for internet or cellphone service starting the new years off with a more faster/reliable internet company. Avoid Useless T Mobile/METRO PCS IN CITRUS COUNTY FLORIDA.

I was trying to get my $50 gift card for getting the Wi-Fi. You can't get it till after 90 days of having Wi-Fi and not missing a payment but I just found out that you have to apply for the $50 gift card in 30 days to receive it. That was never mentioned so the lady just told me that it's pretty much got forfeited. Unbelievable.

T-Mobile is easily accessible to violators invading customers' privacy. They should put more security or something, because all my phone call's are dropped for emergency services such as 911, roadside assistance, etc. That's inexcusable what if someone died because they were unable to make that call. Not sure if it's a telecommunications problem, national security, or just T-Mobile, just saying.

My wife and I live just outside of town. Our experience with their home internet was not good. Although we kept it a year. Getting it took 15 mins. To cancel it took 3 phone calls on hold over 30 mins, transferred 4 times and 1 hr 4 mins 27 secs before I gave up. I am reporting this to my Governor's office and BBB. Absolutely a horrible experience! I would rather use Pony Express, or tin Cans and a string. Never Ever again T Mobile.

We had 4G T-Mobile Wireless Internet not 5G (due to our remote location). For the first few months it was incredibly fast with speeds between 50-130. Within 6 months speeds averaged between 12-35, still usable for most things. After that, the company was obviously throttling our internet. At first it was only a couple of hours in the wee hours of the morning, two or three times a week. The speeds were nearly nil! Couldn’t use it even for email. The “outages” continued to increase to 6-8 hours, then sometimes to nearly 12 hours! This happened 3-4 times a week.

We had trouble with our Internet. Was told that they didn't do repairs that we needed to replace the box. Had issues doing that. They couldn't take the old and give us a new one. That would have been too easy. It doesn't work either after going to 2 stores 3 phone calls and back to the main store so they could call it. We no longer have T-Mobile!

After canceling my trial experience during the first day and returning the internet device T-Mobile confirmed that my account was closed and all was good. Within a week I received a notice that they billed my account fraudulently. When I called to discuss they said they could not do anything unless I had a PIN number, which I never had and it was only a day that I had the device. I have to go personally to a store to get this taken care of.

So I decided to try T-Mobile’s Internet service a little while ago. Before the 30-day free trial period was up, I decided that it was not for me and canceled. I also had to cancel it two separate times because the first person I spoke with apparently didn’t cancel it correctly. However, they continue to send me a bill for a month’s worth of service even though I canceled before the trial Period ended. I have tried to resolve this with their customer service representatives, but because I cannot remember the six-digit code that I assigned to the account they refused to help me telling me I have to spend my time going to a T-Mobile store to get it rectified by showing my ID. Seriously?! Worst customer service ever. There should be a way to verify my account without me having to take extra time out of my already busy life to go to one of their stores to resolve their mistake. I will NEVER be a T-Mobile customer!! I’d leave 0 stars if I could.

I was overcharged for $60 last month and they are not willing to refund it despite a few calls. Supervisors and Managers are worst and useless. Not ready to listen to their valued customers. Unprofessional and unreliable phone career in the nation.

I was told by T-Mobile I had service at my home. After purchasing phones and a hot spot I returned it 9 days later after countless hours on the phone with customer service. They then sent it to collections for equipment I returned and had tracking numbers for. This had went on for months. Literally, the worst customer service I have ever dealt with.

I purchased the home internet deal, ordered the equipment, and within two weeks cancelled and returned the equipment. Too slow. It has taken over two months to get a refund, and they REFUSED to change my PIN. I was told I had to go to a store and show proof of identity. I did that and they still REFUSED to reset the PIN even for the store manager. Customer service on the phone was absolutely incompetent, no help, and eventually hung up on me. There is a reason they are rated so low here. Buyer beware.

I got T-Mobile 5G unlimited home internet and it's absolutely terrible, it's nowhere near the speed promised, never works until 3am and it's constantly buffering, this is the second gateway and it constantly drops service. 3 days now the wifi has not worked, can't stream anything. I just wish I could throw it away.

You are cautioned. Do not buy. Not worth. Promised 50$ with no increase ever. In one year, the price is 55$ because I don't want to give them my bank account. Why should I? Their database got hacked. I think they hacked it so they can raise prices. First year, worked fine. Now almost every evening, struggle to get the bandwidth. Couple of days in the week, the bandwidth drops below 1 mbps. Tech support has no chat, phone is 20 - 75 minutes wait time. All they do is promise for better service. Never improves. One tech support guy revealed that it is oversold and hence we will always see the issue.

Canceled and sent equip back before free trial ended. Got charged anyway. Over a month later, still waiting for my refund. Customer service is NO help, since they only seem to have one single way to verify my identity, even though I can give them all of the personal information they have on my account. TERRIBLE place to do business with if you ever try to cancel. Will never do business there again and will actively tell everyone I know to not even bother with them. Hated it.

Thanks a lot ** from T-Mobile 9202 3175 E Thomas Rd STE 103 Phoenix AZ 85016. If it wasn't for this store Rep I would have cancelled my business account, this is the best person to speak with when it's dealing with business accounts. I've have never been happier with TMobile until I ran into to this fantastic store representative, couldn't be any happier. 5 ⭐ service. If you want to leave with a smile go see **. She's awesome! LOYALTY KINGDOM! Said so!

I switched to T-Mobile, I was told I would receive unlimited data.."Wrong"! They added a lot, of add ons. Once my data got used up, it slowed to a crawl. I was informed I would be put on a list, once unlimited became available, they would email Me. Do yourself a favor, do not choose them for anything, you will not believe the fine print.

I am a retired person with quite a bit of $ but not a huge income- I qualify for ACP. I had T-mobile as phone provider and wanted to have as internet provider also (Mediacom raised rates). I was set up with internet at TMobile store at no cost to me and got it installed. However, when I tried to utilize ACP I had to go through Metro by TMobile. The young man at Metro by T Mobile was absolutely amazing. However, I had to come up with some “up front” money (I could do). Also, TMobile store had cool Halloween buckets that they were struggling to give away… Metro by TMobile offered none. I understand that there are riskier consumers, but couldn’t we offer all a cool light up, pink, Halloween bucket? The Metro by TMobile customers might have appreciated so much more! Only the wealthy get perks they don’t need or want? (I did get a couple for neighbor kids.)

My Galaxy watch couldn't get fixed for the past 5 months. No capable agent, no experienced people, it's horrible. Called to get help for a watched & they messed up my all three Galaxy watches. Waiting three hours to get help for a single watch & disconnected, once connected back, they ask me from the beginning. I never seen such kinds of mismanagement & lack of governance. No direct line to complain even. Not recommend at all. I gave one rate because the system require.

I have been with T-Mobile over a year. In the past several months, my phone bill has steadily increased from $80 for Magenta Plus to $150-$200 for the same service. I do not have Internet with T-Mobile; only phone service. After several calls and chat texts with individuals I could not understand because their accents were extraordinarily thick, I decided to go through T-Mobile's 'fine print'. Buried in the fine print, I discovered T-Mobile gives themselves permission to access customer's online activity, including sites visited, apps used, and money spent online. The consumer must locate this information and revoke T-Mobile's right to track online usage.

I've been a T-Mobile customer for over 10 years. They were great. Better than great in fact. Ever since Legere left and they acquired Sprint, their customer service is now just another toxic cut & paste corporate outsource. I say this because I've had to frequent Columbia or wherever their CS is this month so often, that I should have a direct line. The worst Internet service I have ever had. Drops daily, sometimes multiple times a day. It's so bad that the FCC should investigate them for false advertising.

In May, I called to switch our mobile service to TMobile. We already had signed up for home internet a month or two before, & we were happy with that service. I spoke with a guy named Mikhail. I was told I would have a locked-in rate. Since I was getting a new phone from them, my locked-in rate would include payments on the phone, until it was paid for, and then the bill would drop down. I was also told of several promotional things “included” which were not. I got my phone, along with 4 other SIM cards to switch my family’s phones over. However, the SIM card numbers they sent me did not match the SIM card numbers in the email they sent me regarding setting up the phones. Turns out they were dud SIM cards.

Please note: this is at our home. I have 6 pages of notes trying to get T-Mobile to help. Since January 2023 Internet service has been really bad with buffering and very, very slow speeds & since July 2023 when we started phone service is very poor. Qt our home is good in most Interstate & city. We had to spend $200.00 to put in a cell booster on our tower and I did the work so we could use the phone solidly in our home. We have tried working with T-Mobile to correct this situation but always get a runaround and end up with the - Philippines for customer support who mess up everything. Tried calling corporate Headquarters but they just transfer you to the - Philippines. I have a $600 antenna system for a Arcadyan TMO-G4AR T-Mobile Home Internet Gateway that can hook up to the Antenna and T-Mobile will not send me it. Say they can't control what gets sent out.

I was looking for a better option for home internet and was also in the store getting new phones. The salesperson gave me the sales line about how great it works and if it didn't work, I could easily cancel within a free two-week trial period. Tried to return the gateway 1 week into the trial period (it could not pick up a signal anywhere in my house). Was told that I could return the gateway, but that they had already charged me (within the two week "free" trial) so he couldn't canceI the service. I would have to call customer service to cancel. First attempt - After waiting 30 minutes for a call back, they just cancelled the call rather than answering. Second Attempt - waited another 50 minutes. Have been told that it was cancelled.

I've been a business customer for 7 years and service for the last three has just gone downhill. I spend hours correcting mistakes made by this company. I've tried to give them positive advice because I would like them to be better however they ignore this. It's like how can we get that last penny out of the customer and deliver the least experience we can. That's the message and when they repeat things on the phone endlessly like you are living on another planet and don't know they have a website or an app seems pretty stupid to keep repeating this over and over and over when you want to have a positive relationship with a customer. It is insulting so is the music.

Charged me for unused services, unethical, unprofessional company. Spoke with an agent. I specifically advise I want to cancel service. I received a bill for one month of service I didn't use, because I was with another company.

Had to call 3 times before they would actually cancel my service and then they charged me an extra two months after cancellation. Somehow has no record of my calls. They never sent me the instruction to return the internet box. I had to go into the local store to try and return it. Terrible customer service. Tried calling multiple times to get a refund for charges after I had returned the unit and received confirmation email it was returned. Was denied a refund multiple times. Will never recommend this service to anyone.

T-Mobile 5G Home Internet is not worth all the hype! Constant signal disruptions and buffering! Service is not reliable! One "hiccup" in the service and all of your devices are knocked offline! I dropped Spectrum Internet Home Service to give T-Mobile 5G Home Internet a try and that was a big mistake! The T-Mobile 5G Home Internet Service felt like it was operating as a 3G Internet Service! After trying T-Mobile 5G Home Internet Service for about 6 months, I had to run back to Spectrum Home Internet Service. I called Spectrum at 1-855-246-3641 and now I have Spectrum Ultra 500mbps direct wired internet service with Wifi! No more disruptions! No more buffering! Spectrum offers a great selection of reliable home internet and phone, cable, and mobile services! Don't believe me? Go to ** and check it out for yourself!

I was talked into signing up over the phone. The guy was pushy and didn't wanted me to go to the store instead. I should have because then I would have gotten the sim card for free. But really, I shouldn't have signed up, because they will not honor the deal made. For instance the autopay discount was supposed to be unlimited, but dare you need to change your payment card you will not get the rebate anymore. I also have to say that the service is unsatisfactory. It keeps you interrupting and I often receive texts in batches or not at all.

Worst customer service ever. DON'T GET T-MOBILE, the worst, they can’t money out of the account on days they are not authorize to. They made my account in the negatives sooo many times, I was a Sprint holder, loved them, since T-Mobile has taken over it’s been nothing but a headache. The customer service manager Wenn was the rudest person I ever spoke to over the phone... all they want is money. Go somewhere else!!

Horrible Internet service and horrible customer service. The T-Mobile tower is literally across the field from my home, I can see it from several different windows and I cannot keep a connection on any device. I have called T-Mobile and asked for a new modem. Was told no it's my problem (I think,, not quite sure what was exactly said). Please do not get this service if you want to cut the cable cord and go with streaming. Service is horrible both equipment and customer. Will be going with a new service this week.

I called to cancel my service. Was told that it would be canceled before the next due date and I would receive a shipping label. Upon the due date, I still hadn’t received a shipping label and was billed again. I called customer service, the guy couldn’t speak clear English. I asked to speak to a supervisor. After being connected, the supervisor was very rude and hung up on me. I called back again, finally connected to someone who spoke English. She was able to take care of the issue. I would never recommend T-Mobile due to the lack of customer service!

I recently had a bad experience with T Mobile. Let me share with you what I went through. I was looking to upgrade my WiFi modem and saw an ad about T mobile saying they had the greatest 5G and Wifi coverage so I called and applied. It sounded great and 50 dollars a month was affordable but after I applied I checked the reviews of T mobile and there were a lot of negative comments. I called and canceled my account probably two days after I applied and when the modem showed up by UPS I told the driver to send it back. I assumed I was done with T mobile, WRONG!

Went to get T-Mobile Internet brought in home did not work no signal brought it back the next day and cancelled account three weeks later was auto charged 55 dollars. Called several times had to file dispute on my card. Today received another bill so I had to cancel my card this is a very bad company beware!!!

I have just recently purchased an s23 Galaxy Phone at the Corporate Store in Rogers, AR 72758. The sim card gave them a terrible time for at least 2 days, however the staff at this location were awesome. They worked so hard to make sure the problem was solved. Josh, Charles, Joab, and Kristina made sure I got the best of service. I have been a customer when T-Mobile first came to Rogers, and have had nothing but great service. However a piece of advice if you are calling for support and get connected to the Oklahoma office, HANG UP, Brandon was the Agent and when I told him I was concerned about my bill, I had just changed plans and the taxes were now separate so I wanted find out why. He told me if I was calling about 2 dollars and 50 cents we didn't have anything to discuss.

It sucks and I have plenty of towers around me. It's not consistent. I lose signal and get buffering all the time watch tv. Many times it interferes with downloading. I will move gateway around the house constantly. Customer service is a joke. Was promised a local team but many times outsourced far away. The last thing they pulled is no longer allowing credit cards for auto pay. They had a data breach just last year and I refuse to hand over the keys to my bank account to appease this mega rich corporation who cares less about my money. I am done with them.

They lie about promotions to get customers and they don't honor the promotion. Tell you one price then charge you another. They won't correct anything even tho you were told the same thing from the store and T-mobile over the phone. Don't make the same mistakes I did and fall for their tricks.

I rented a T-Mobile internet modem. There was no specific time or due date to return; basically, just pay as you go and return a modem when you don't need it. In April, I called and canceled service one month in advance, then called again to make sure that the last bill was paid, which was April 25 for the month of May. On June 1, I returned a modem to the T-Mobile store. So I did all I could to satisfy the contract. Then I went to Europe. And three months later, a family member (who was getting my mail) informed me that I had to pay over $100 in T-Mobile fees, and they told me that they were going to report me to credit bureaus. So I called T-Mobile, believing that this was just a small and simple misunderstanding. After 5 or 6 calls, I figured out that they were not going to help me because all the time they were asking me for my password "to log in to my account".

Review about T-Mobile internet, told it was “no contract” and that our home didn’t have unlimited data, so best we can do is $50 for 100gb, but again - “no contract” - billing cycle was one month in advance till it wasn’t? Bill due 16th, online July 12th to cancel, no cancel service on web or app? Customer Service 800 couldn’t cancel and then another bill is due, in store cancel 8.6 and bill due 8.16 but now it is a contract with payment for services rendered? 8.17 letter saying $55 is due, 800 is useless, online is useless and cannot get bill to review charges, paid 8.31 to avoid collections and 9.5 got collection letter from 8.24 revised billing from prorated amount since I didn’t use internet whole billing cycle, how are they still in business?

Paid my bill yesterday and today no service at all. I have a pay as you go phone so yeah I couldn't log into anything. I'm going back to Straight Talk. They take better care and you know what you get. I had straight talk for 7 years. I should have stayed with them.

I purchased a 3 year plan agreement with T-Mobile which included phones and services approximately 2.5 years ago. T-Mobile promised the price would not change and provided a discount for autopay. However, with just over 6 months left on the agreement, they are forcing customers to either allow them access to their bank accounts or pay an increase in fees. This is auto pay so I assume most customers have paid the bill on time and have no reason to be bullied. I can only assume the credit card company took a stand against their fraudulent business practices and they are retaliating.

Hello everyone, I would like to Thank you Patrickjean, for your helping, I really appreciate you. He was very nice and friendly. Thank you again. Very recommended T-Mobile, it is a good company & service.

T-Mobile Home Internet refuses to send me my final bill. I had the service disconnected a month ago and I still can't get the final bill. I learned I need to cancel autopay BEFORE I cancel the service so that I can get a bill. I gave them my email address when I disconnected and when I called to get it (I'm out of the country) I was told they couldn't send me a bill via internet, they could only mail it. I explained that I told them I was moving and sending me a paper bill will not get to me as I'm no longer at that address. Called 5 times and each time I was lied to.

I look at other reviews, and confirm my 1-star rating. TMobile overcharged me and added lines that I didn't authorize and don't recognize and never used. When I tried to contact them, I waited more than half an hour before a connection was made, but the person on the other side was not speaking, and then I'm disconnected after a minute or so. I redialed, and then I was told that the wait time is 30 minutes. So I decided to write them a letter instead, even if it takes a longer time for resolution of my payment issue.

If I can give them zero stars I would. I can’t wait for the phones to be paid off I am leaving T-Mobile and switching to Verizon. I have been getting charged for a line that I canceled back in March and Jason the supervisor was extremely unprofessional when speaking to my wife. Sprint was way better. We have 7 lines of service which will be transferred Verizon. Never have I ever experienced such poor customer service. Plus they claim that we added a buy up for one line. How is that even possible when I called to lower my bill not add on to it. Then the ** rep claimed that I was a racist. I am ** descent and he called me a **. He should be fired. I will be taking this a step further and sending a email to the BBB.

BEWARE. They do not honor the agreed upon terms. They started billing before I got the router, more than specified in the agreement. The $50 activation fee that could supposedly be refunded during the 15 day trial was charged by 3rd party and not refundable by either company. Pure Fraud!

Had this internet for about a week now. Got it for $50 which was half the price of our other provider for a lot faster speeds. Day 1, had 600+ speeds. Day 2, had 300 speed. Day 3, had 200 speed. Day 4-7, less than 1. When we called, we were told that an accident had taken place and that the problem shouldn’t take more than 24 hours to fix. Well it's been way more than that. Reading more of these reviews it seems that they’ll tell you anything to keep you paying and hoping for internet which you are never going to get. Steer clear of this provider because it’s just a scam and it seems like just about everyone working there is also in on it.

Watch out for T-Mobile’s billing scam. They require a prepaid plan, when you leave their service they only refund your overpayment with a bank draft card, not a refund to the account they have been drafting against during their billing cycles. It appears that they are hoping that you will not use the card and they get to keep your money (applies in my case as I am handicapped and cannot get out to use the card to collect my “refund”). Why can they not just credit the funds back to the account they were drafting against?

During the 2 week free trial the internet speed was amazing, after the 2 weeks it went from almost 0 to 25 M. It will be decent one minute and nothing the next. We will be switching back to AT&T. A complete waste of time.

I've had it for about 4-5 months. Was tired of getting robbed by Xfinity, but after using T-Mobile, I would gladly get robbed again by Xfinity. The speed isn't great (had 1GB/sec@Xfinity), this is 50MB I believe. I live about 8-9 blocks from a tower and I only get 3/5 bars. Service is always sketchy, sometimes I have no service, other times it isn't working correctly and my TV or computer will have issues getting online. And as a bonus to go with my bad service, they ALWAYS charge me a late fee of $7 even if I pay on time. Oh, and their customer service sucks and they are foreign so they don't understand you when you have an issue. I would HIGHLY recommend using anyone else.

After a few weeks of testing, it seems like the TL:DR answer is no; despite T-Mobile’s site telling me my address is eligible, the router almost always had a “weak” cellular signal, and there were so many drop-outs and slowdowns that even my non-techie wife was fed up with it after a few weeks. The thing about cellular internet, though, is that my experience won’t necessarily be the same as yours. You stay away from this service as much as possible, my current Spectrum Internet Service is 100X best. 400 Mbps compare to T-mobile < 100 Mbps

After signing up was told I qualified for a free iWatch with $99 fee waived & that porting over would get me a $200 gift card. After getting terrible WIFI service with their wireless 5G box and cancelling I ended up paying $289 with no $99 waived for a very low end smartwatch I didn't want and was also told I didn't qualify for the gift card. I had to spend several hours and several phone sessions for them to admit I was qualified but would have to wait months for the card. PREDATORY PRACTICES to get you to sign up, poor management and pathetic customer service afterwards. There is no apparent accountability or governing agency monitoring these unethical practices so consumer beware.

Entered store requesting information about debit to our bank account for a monthly bill for an account we had cancelled. The store manager pulled up the bill and told us it was for the previous month. We looked closer at dates and found the charge was for an upcoming month for which we had cancelled 3 weeks earlier. Pointing this out, he said we were right and to call Customer Service to verify the amount of a pro rated refund. Called CS and were told we would NOT receive a refund as their contract states they are able to charge to the end of a billing cycle. Therefore, we are paying for 3 weeks without service. Feeling ripped off, we will NOT be back.

We have been using T-Mobile Home Internet for almost two years, we have had no issues at all. The speed is good, rarely an interruption, and a huge savings in cost over Xfinity. We have 3 TVs, 4 computers, 2 iPhones, a stereo system, and a HUE lighting system. T-Mobile Home Internet rocks!!!

If you're not already a T-Mobile cell phone subscriber, I wouldn't try using their Internet Service. I've spent 14 hours trying to get an ID in order to log onto my account, but their system will not recognize my email or phone number. I talked to a T-Mobile Tech Specialist and he told me to forget about it because their system would not allow him access either. Their software absolutely sucks, their expert told me it wasn't my fault, but their automated service that was all screwed-up and they have no plans to fix or change it. Had to go to a local store just to update my credit card. The device works great, but customer service is the worse I've ever dealt with. If Verizon comes into my area, I'd switch in a heartbeat, even if it cost more.

I used the chat feature to cancel my home internet. After 3 hours of being transferred via chat and 3 dropped calls when they attempted to call me I gave up and called customer service directly. They took 20 minutes to cancel service which is too long but much better than 3 hours with nothing accomplished. BEWARE of their chat.

I opened an account for home internet with T-Mobile on 5/25/2022 with assurances from T-Mobile that I could return the equipment and close the account within 7 days and there would be no charges. I was not able to use the account because there was no signal at my home. I returned the equipment to the T-Mobile store and cancelled my account on 5/27/2022, well within the 7-day trial period. On 6/22/2022, I received an email from T-Mobile stating that my account was past due. I contacted T-Mobile support via phone and the rep that I spoke with verified that the account should have been closed and there should not have been any charges. He stated that he would remove the charge and close the account. He also assured me that I did not owe anything on that account and that there would be no further charges on that account. I never received any further correspondence from T-Mobile.

I've been with T-Mobile for about 4 months now and left US Cellular after over 20 years and I have to say it is the biggest mistake I have made. T-Mobile is horrible....Dropped calls, ads I can't stop and I'm pretty good on PCs. Phone rings but can't hear me, have to restart my phone.

They charged my credit card 12 days after they received the device. I called and was told my credit card would be refunded within 30 days. 6 weeks later I have never received a refund but instead a bill that says my balance is -$44.83. Bottomline, it is a horrible company to deal with. There is no such thing as 15 day "free" trial. I am out $50 or at least $5.17 if I can get them to refund my $44.83.

Signed up with T-Mobile with 14 day free trial-4/2/23. Took unit back in 10 days 4/12/23 and got cancel papers. A month later I started getting billed..They said I had to cancel account for complete cancel. I can't get on my account. It's not there. I forgot my pin because didn't need it. Have no aid from anyone ..Can't seem to help when I call because they need my pin. Still getting billed for 2 months that I don't have unit. I have ran around to stores. Called customer service...Still ongoing. Still being billed!! I wasn't made aware that cancel was 2-step process. No one told me so. Today 11th received letter of threat to turn me in to collection. I will never recommend this place!!

I've been a Tmobile customer for 9 years with no problems, until now. I signed up for their Home Internet on February 13, 2023 and after 2 days the download speeds dropped to 5 mbps to 10 mbps. It is now 4/9/2023, I have made at least 6 calls with the same problem and given the same (false) excuse of "we're upgrading the towers" which after doing some research, this is the standard excuse give to hoards of people. I no longer trust Tmobile to give me the truth.

I used to have mobile service with T-Mobile a lot of years ago and since few months we notice charges of wifi calls and we don't used that. Last charges we got was $600 for one month that was it we cancel the service. We make an report and we wait for the resolution and nothing happen. To all who is thinking to change I personally don't recommend this company. Customer support don't resolve nothing.

Too bad you can't give zero stars. One of the worst customer service experiences I've had in a long time trying to return the internet gateway to their Roswell, GA store. Monalissa at this store said (very rudely) that we needed to call to cancel and go to the North Point store to return the item. The people at North Point said that wasn't true, I couldn't return it there, and said I needed to go back to the Roswell store.

On 12/13/22 I signed up for the internet service. Service was cancelled and equipment returned on 12/26/22. This was within the 14-day window of not being charged. On 1/4/23, they pulled $50 from my bank account. I reported the fraud to my bank as they were not authorized due to cancellation. I have called several times and went to the T-Mobile store about this and was told I would receive money back. All I have received is an invoice with a $50 credit and then another invoice with it taken away. No money has been returned!! The only good thing is manager at the store and customer service have all been really nice.

In December 2022 I returned my internet Router/Modem to a T-Mobile Store. The technician told me I had to call T-Mobile from the store, So I did. I cancelled my internet. This is Feb 21, 2023 and I'm still being charged for the internet. I clearly stated I returned the device in December and was asked 4 times did I return the device. They had no record of me returning it. There has been over a dozen hours of phone calls with this company. I seriously question the competency of this company to do what would be expected for adequate service.

WASTED 35 MINUTES doing chat 2/7/2023 with Michael to order 15 Day "FREE" trial of 5G home internet service. I say "wasted" because it is NOT really free (false advertising by T-Mobile). If you refuse to pay a fee for some supposed taxes on the service, your order will be canceled. Furthermore, if/when you want to return the device, you MUST get a human on the phone to obtain prepaid return label. On 2/6/2023 I tried 3 TIMES to get a human on the phone at T-Mobile to place order and got a busy signal, all 3 times. If you can't get a human on the phone to return it, I was advised to go to a T-Mobile store. FYI: Last time I had a problem with a T-Mobile billing error, I had to make 2 trips and wasted almost 2 hours on the ordeal.

I really hope I can give them negative reviews. Their system error messed up my bill, and they insist charging you the extra fees was valid. Plus, their customer services will never admit what the other representative just said or promised. They will put a notice under your account, and form a team to cheat and play with you instead of solving the issue.

Tried to contact T-Mobile to review problems and cancel the account. No chat or e-mail option. After long waiting period, dealt with two customer service representatives. None could handle the issue and referred me to go to local T-Mobile outlet. Returned all of their equipment and paid the account balance as advised by the attendant at T-Mobile outlet through T-Mobile Account Representative to close the account. No service since no equipment. Yet T-Mobile wants to charge me and engaging collection dept. Worst experience!

Back in 2021, I tried to switch my cell and mobile internet to T-Mobile. My cell phone equipment and mobile internet equipment was lost in shipping. I never received any equipment to use any service. I was then billed the $15 mobile internet fee for the next three months. Because I never used this service I forgot the pin number I set up. I cannot talk to anyone in any department because I do not have this pin number. They have no other way for you to verify and bypass this pin number. This $45 bill has now been sent to a collection agency and affecting my credit. I cannot dispute this bill with the creditor because they tell me I need to dispute this bill through T-Mobile. Worst service I have NEVER used. Beware of their scams!

Signed up/bought their 5g tower. Worked fine (except for Hulu). For that reason I brought/send it back. I was never charged for the unit because it was returned within the trial period, but I am still chasing a refund (more than 2 months now) for the activation fee and - despite assurances to receive a refund - have not received anything yet. I disputed the activation amount with my credit card provider - let them haggle it out with T-Mobile. Highly dissatisfied with T-Mobile service (if you can call it that!).

Tmobile took $955 out of my checking account without letting me know they were going to do this. That was my entire paycheck. I can't put gas in my car or pay my rent because of this. They will rob you blind if you don't watch it. This is why my family just changed to At&t.

I canceled my service do to terrible service and calls constantly dropping after months of failed attempts saying it was my phone. I paid the phone in full early. And for months continue to get a bill... Every call was a foreign call to India and the stores are worthless for help to go through that you cannot even pay a bill at. I paid them in full multiple times for hundreds of dollars. Just to find another 20 on my credit report that I just paid. T Mobile gets a fat ZERO for any quality of anything and my whole family dropped them and no longer will use them.

Beware of this cell phone company. I transferred my service from T-Mobile to AT&T in 2019. I received a final bill and paid it. In October of 2022, T-Mobile said I owed a final bill of under $30 but they didn’t inform me of this bill. They put it on my credit report thus reducing my credit scores. I asked them why didn’t they contact me about a final final bill and they said they tried but could not tell me the means by which they tried. Letter? Phone calls? I have the same number that was transferred to AT&T. They could not provide me proof that attempts were made to contact me. My credit was negatively impacted because of a $30 bill that I knew nothing about. They failed to rectify this problem as well.

I tried out the T Mobile internet service on a free trial for 15 days. I received the device 9/10 and returned it 9/17 in accordance with the qualifications. In October, I received a bill for $50.00. I called T Mobile and said that I no longer had the service and they credited the $50.00. I didn't think that I should have to pay for a service that I didn't use. In November I received another bill stating that it was a final bill and there were one time charges of $61.83. I again requested that these charges be refunded as I had no service with them and the account is closed. They credited the $61.83.

I went to the store on Washington Rd in Augusta. Bought a phone and requested insurance. They didn't add it. I didn't find out till a month later when uh-oh phone was stolen. Went to store in Memphis and explained it was stolen and I need to file a claim. No insurance.!!!! Had to buy a new phone. Stressed completely out. Went in hospital and a bit of stuff just for 3 months later to hear the same thing from customer service. "Sorry. We can't help you. You should of asked for insurance." WTF!!!! I did saw a pussy cat. Silly business folks making me switch carriers now.

I terminated my service by phone in June. My husband terminated his in July 2022. When I canceled I asked to keep my number, they said I had to go to the nearest store. I informed them that I had just had 2 major surgeries and a stroke and was unable to travel the hour trip to the nearest store and told them to cancel the service and I would get a new number. Fast forward to November 2022 I get a letter from a collection agency saying I owed T-Mobile $115.00, that they had cancelled the service due to non payment. From July to November I received NO bill no correspondence at all from tmobile, even though they had my address and our emails. Bogus charges!

Purchased a Samsung Watch with my phone. The watch quit working in August and they sent a replacement that wasn't the same color watch. I sent it back back and received another watch that wasn't the same so I sent that back. The the third watch was also the wrong color and when I called customer service they explained that with warranty replacements I have to accept what they send and it may not be the same as what I bought. Now the fun begins, I was charged $500 in late fees for not returning one of the watches on time. Turns out it was lost at the warehouse. I then spent hours and numerous phone calls trying to get the fees removed. I thought I finally had it resolved when they billed me again for them. Three months and a dozen hour long phone calls, I may have it resolved 3 months later. Worst customer service ever!

When I signed up for T-MOBILE home internet they sent me the router as requested but they also sent 2 unrelated items that I did not request. When they debited my checking account for the unrequested items, I took the items (unopened & unused) to the T-MOBILE store near my home. The manager there contacted their main office & they agreed to credit me for the unwanted items if I returned them. The store manager packaged & shipped them for me. When T-MOBILE not only failed to credit what they had charged me they continued to debit my checking account. I contacted the main office and was told that my account was fully documented regarding the issue & the items that I returned were indeed received.

I will never use T-Mobile again. They tell you 2 weeks free and when the service is no good they still charge you even though you've canceled. You try to return your box three times to the store they won't take it without a manager so you talk to somebody. You're supposed to get credited $113.30, they took off my card and because I couldn't return the internet to the store where I purchased it because of no manager in the store I mailed it. Well it's been over 3 weeks and still no refund.

This company is absolute garbage. I have "had" home wifi for about a month. They finally, after much back & forth, shipped me the modem which does not work at my house. I cannot log in to an account because my email is linked to an old account from 8 years ago that hasn't been in service since then. They cannot seem to fix that, I have no idea what an account number is or any way to find it. No one there can seem to help me at all. I call & am told to drop off the modem at my nearest store. I tried that & they will not accept it. They cannot send me a label & I REFUSE to pay these people any money but I'm sure it will end up on my credit that I will then have to fight.

I decided to switch from AT&T to T-Mobile thinking I would get a lower bill and better service. Joke's on me. I purchased 2 phones from a local T-Mobile store with the magenta max plan. Also the WiFi service. I was given a handful of lies about the plan and sent out the door with 1 of the phones being the wrong phone I requested to purchase. I wanted 2 iPhone pros with 256GB and I only got 1, the other phone was 128GB. I’ve contacted customer service several times about this issue and have also confronted the store manager who in a nutshell called me a liar and said he couldn’t do anything about it.

Soon as they got your account they couldn't care ANY less. Never ever again. Couldn't even return my equipment without a MAJOR hassle. Representative said if I return equipment to store, it would not be a problem. Well, yes it was. Spent an hour inside store as they called T-Mobile to obtain information then they gave me a shipping label. LOL.

I have been with T-Mobile for 7 plus years and at first they were great. But now their customer service is awful. It takes so long to get an issue resolved. Every person I talk to seems unable to understand what the issue is so I just get transferred all over. Their "promotions" are dishonest. I got a watch on a promo and was told I could return it if I didn't use it. I didn't use it so I tried to return it, they wouldn't let me. I am unable to cancel the service without paying more than the watch is worth. The only good thing they have going I believe is their Assurant phone coverage.

Christine G. T Mobile 678 Centre of New England Blvd Coventry RI. October 9th, 2022. I am absolutely appalled at how they handled customer service. We worked with an Angela I believe for about 3 hours and the 1 phone I wanted wasn't out yet and so I was going back and forth with the 3 Samsung S22's and said to her and another worker I absolutely no way would ever take the Samsung 21 FE. I decided on the regular S22 and there were other boxes from my husband's phone and cases etc.