Register.com Reviews

After being a customer for 15 years I have lost all faith in this company having a clue. Hands down the worst customer support and they are dangerous, they have damaged my email system and frankly caused a lot of issues with my clients not getting emails. The amount of time I have spent on hold should make me rich.

I've been a long-term customer of Register.com with no issues. On July 24, 2025 (just as register was purchased by Network Solutions) my services got renewed and I was overcharged $203. I called on July 25th to fix the issue. I was promised that bogus services were cancelled and a refund was processed. None of this happened and there is no refund on my CC bill. I called back on 9/5/25 only to hear that it is past the 30 day window and now my case needs to be escalated to the finance team. This is not just horrific customer service - this is fraudulent behavior.

I should have visited this site before transferring my domain name to Register.com and paying for an email address. I tried to set up my email using my domain name in outlook and I kept getting error message. Using register.com chat I was told that they have problem internally and that I would be informed if it got fixed. After a week of waiting I tried to connect again via their chat many times. I tried all their recommendation and still nothing worked. Out of frustration I asked for a refund and I was informed that they cannot refund what I paid since it was past 3 days.

It's really sad how companies just don't care about their customers. Imagine a register company that took care of all your sites and needs and then MADE you feel valued that you were there. They didn't slide charges in and manipulate you? The people I have spoken to are very kind. Yet it takes me forever to get there and I feel like they have to ask a whole bunch of other people how to do what I ask. Sad. I wish it was better. I wish. I wish.

They have poor customer service, they dont provide back up or SSL certificate like other host providers. They destroyed my website and to me they are just storage. I lost my client because of that. They force us to pay $100 for ssl and

Evan keeps calling my old work # on Ring and leaving messages about food registration. We were a pharmaceutical facility that closed 3 years ago. If the sales people are that ignorant I would never use that company. Also there is no way to do a Google review. Tells me that they don't want any more bad ones out there.

I am a long time customer of Register.com. All was fine until they sent me an email stating there is a trademark infringement on my site. The trademark they listed is not one I have ever heard of before. It is not anywhere in my content that I can see. But they suspended my website and keep telling me that I need to remove this offending content. I have been round and round with them with many different customer service reps for the better part of a week. At least three of those reps confirmed that that content is not on my site. Others just keep parroting what their so-called abuse team said. A couple of them said my site had probably been hacked and that I needed to pay them $200 for a service to clean my website of content that isn't there.

I received a notice to renew. Then I get charged a reinstatement fee even though the service was never interrupted. I used the chat feature to request a refund and the agent said, "You have to renew through them to get that fee waived and other discounts." Sad idea of customer service for a customer with them 20+ years. Beware.

How do we start a class-action lawsuit against Register.com? They continue to bill, will not refund, even after many attempts to cancel services. If anyone knows how to start the process, I am onboard!!!!

You have better alternatives with reasonable prices than Register.com. They keep raising prices every year and also charge you a monthly fee for domain name privacy - which companies like Namecheap offer for free. Also the worst part is every year the prices of domain names go up.

Register.com hosts my email, and worked fine for a bunch of years. Lately, I keep getting emails from Register.com, telling me to change my server account settings to access my email account. Their advice does not correspond to how my email program works. I called Register.com support, and some lady, with a heavy foreign accent and very difficult to understand ("dot" and "at" sound the same to me in her voice, for example). The CS agent did not want to help me change the settings so that I can send email, and insisted that we go to a webmail program that I never use, and make sure that works. Well, it works, but who cares? I do not use that program. I do not have my data in that program. I do not have years of work in that program.

I have been with register.com for over 20 years. In late 2010 it was overtaken by WEB.com and service has gone downhill dramatically but knowledgeable customer service and functionality and Web.com Group, Inc. (Siris Capital) Management has been even worse, this is clearly why WEB.com has such a horrible reputation with Consumer Affairs. REGISTER.COM should have never sold out - and has placed no value on customer service, only revenue - revenue that is STOLEN through deceit and fraud.

Real crappy service - I have my email service with them, I wish that I had a simple way to move to a different provider. Many sync issues and down time. Complicated settings and very very long wait times.

I've been a customer since January 2005 and just had the absolute worst experience with their support. I updated a DNS A record via their online portal and it created a duplicate record instead. I called support to get it fixed (I can't delete the *.domain.com record) and they were all beyond incompetent. Once I was connected to a support "engineer", I emailed them (they only had gmail accounts) detailed information and included screenshots. They then deleted records I did not authorize to be deleted. Once these records were put back to their original IP addresses and propagated, Web Forwarding no longer worked; it still doesn't work. I wanted to make a complaint and was told to file an abuse report against my own domain. The "supervisor" was also no help and is the absolute last line of escalation. These folks make Tier 1 telecom support look like rock starts. If you want your stuff to work, look elsewhere.

We wanted to move our domain from them to another carrier. Did it before expired, went to use the Auth no. Didn't work, went back, said I would have to pay 68.00 to unlock domain cause it was now expired.