Register.com

I am a 20 year customer of Register.com Hosting my email. I had nothing but issues over the past 5 years with email for my business, My email has been down now again for 3 days. This has cost me Thousands of dollars plus repetitional lost that I cannot recover. As many complaints that I see here I am very surprised that there is not some sort of class action lawsuit against them. Their stabilty with Web hosting and email hosting and customer service and support is BAD. This is the last straw this time with me. I am making the move. DON'T USE THEM. YOU WILL BE SORRY.

I am also one of those who has used Register.com for 20 years, and their "service" has been fine - when it works. For the past 4 days, my email has not been properly working and my business is suffering, horrendously. They blame it all on Microsoft. And there is never any attempt by the Register.com to keep us informed, in any other way. This is the most abysmal business ethic and effort I have ever experienced! And I have been in business for 50 years!

My company's website has been down for FOUR DAYS. I've called twice a day, each day, and every time Register assures me it will be back up and running in an hour. I've lost customers that I'll never get back. Take your business anywhere but here.

Going on a year trying to move a domain away from them. We make the request and the auth code never arrives. We call support and they have no idea what is going on. We ask for escalation and their L2 or managers won't even speak to us. One time their offshore person called me back and identified himself as being from another company. When I questioned him he became flustered and said "oh I said the wrong company." Ridiculous they are even allowed to stay in business.

I've been using this for about 20 years. In the past year, my email simply stops arriving. Their customer service is almost non-existent and poorly trained. I went for many years with very few problems. Their website has become a hustle site, almost totally focused on selling product and you can tell where their focus has gone to. It appears that someone is just milking the cash flow and not maintaining the business.

This review is to not only create awareness but share the frustration with the customer service experience with Register.com. I have used them for other 20 years and they used to be good when they had someone from the US that could take a call and help. Now.... Completely different story. You call and you get a person from the ** that have no clue what they are doing, they are only trained to ask some scripted questions and have no actual training on how to help customers.

I have used Register for a long time, 2 decades, but they are unreliable, do not issue refunds, and have the worst tech support I have encountered in my life (I say this with extreme measure). This company is a corporation who has hired script readers in other countries to do tech support and or maybe escalate cases, with customers waits from 5 days - 2 months.

I have had the same domain name for business (a portfolio site) for over 20 years. I just discovered my site wasn't working. Long story short, it was because my domain name was sold out from under me. They claimed to have reached out, but I never got an email as I switched emails. They could have sent a snail mail or phoned me. After 20 years, you'd think they would have been suspect of someone buying my domain out from under me. It is now going to cost me thousands of dollars to create an entire new site, new business cards that promoted this site, and so much more. Be careful and keep on top of them.

Register.com is one of those companies that lures you in with discounted initial pricing and hides the recurring costs. Their services are OK. It's their treatment of the customer which is deplorable. I finally transferred my domain out after they planned to charge me $43/year to maintain it. Once the transfer was complete, they retained my credit card and had it attached to auto-renew services. After an hour on the phone, they have deleted my card from their system. I have no patience for companies that focus more on making it hard to leave rather than giving me a reason to stay. Please don't reward this terrible organization.

To say I am frustrated with this company does not even begin to tell the story. I had a website with them which they deleted after I spent hours on the phone with them and the phone reps just lied about what was going to happen. I finally switched my domain name to Squarespace and decided to keep my e-mail with Register.com, what a mistake, Again lies, incompetence and never an apology or an attempt to make things right. The management must be hiding somewhere because they just put incompetent reps on the phone who I sometimes feel sorry for, They are poorly trained but they are also taught to just say whatever comes to mind to get rid of you.