Register.com

Register.com

 2.8/5 (492 ratings)
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About Register.com

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Dec. 8, 2022

I've been using this for about 20 years. In the past year, my email simply stops arriving. Their customer service is almost non-existent and poorly trained. I went for many years with very few problems. Their website has become a hustle site, almost totally focused on selling product and you can tell where their focus has gone to. It appears that someone is just milking the cash flow and not maintaining the business.

4 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Oct. 20, 2022

This review is to not only create awareness but share the frustration with the customer service experience with Register.com. I have used them for other 20 years and they used to be good when they had someone from the US that could take a call and help. Now.... Completely different story. You call and you get a person from the ** that have no clue what they are doing, they are only trained to ask some scripted questions and have no actual training on how to help customers.

I have called a total of 5 times this month. Each time, representative puts me on hold has no clue what to do and they have charged my credit card several times without resolving the actual problem. 3 times they were able to bring the site back up but site goes down after a few days, each time they tell me something different. According to them they sent tickets to back end team but they are not able to tell you who that is or where are they located. They are not able to transfer you to a supervisor and each time that I was promised a follow up that never happened. So, as of today, they have charged my car several hundred dollars and I'm still with no website. I'm looking to how to file a complaint and find someone in the US that can actually help. As soon as I get the website fixed, I will try to transfer domain to another company that is more reliable.

7 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: July 24, 2022

    I have used Register for a long time, 2 decades, but they are unreliable, do not issue refunds, and have the worst tech support I have encountered in my life (I say this with extreme measure). This company is a corporation who has hired script readers in other countries to do tech support and or maybe escalate cases, with customers waits from 5 days - 2 months.

    My e-mails topped working in early June. I called them and they said they switched servers and many are having this problem - evidently, my mailbox disappeared.
    Since then I have spent 10 They hours on the phone, multiple days waiting to speak to reps.
    1. Reps do not speak to each other to pass on info.
    2. Despite escalating my case 3 times the problems were not fixed.
    3. During different calls different reps said different things.
    4. The reps put you on hold in silence for 10 - 20 minutes or more only then to say they have to escalate the case.

    5. After escalating a case you won't hear anything for sometimes 4 days.

    In my case despite making sure DNS records and MX records are correct I still have an e-mail. The stoppage came after no prompt on my side. WORST THING IS - NO REFUNDS, despite no e-mail for 2 months and counting. They say they do not issue refunds. So I am paying for -email that is not working. When e-mail works with them it works well (pop or IMAP or webmail), but when it breaks it REALLY GOES WRONG and it is not possible to really fix - worst customer service ever - I would compare it to Verizon broadband in 1995. I am tech savvy and even I cried many tears. It is beyond fathomable that they are even allowed to do business.

    The techs are all from other countries and read scripts. They are not able to relate at all and do not care or apologize. They are live robots. It's very sad what this world has come to where corporations can just treat you like dirt while taking your money while you are getting no service at all. This is a prime example of a web business that has lost its way. I am a professor and artist and respectable human, stay away people stay away!

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 18, 2022

    I have had the same domain name for business (a portfolio site) for over 20 years. I just discovered my site wasn't working. Long story short, it was because my domain name was sold out from under me. They claimed to have reached out, but I never got an email as I switched emails. They could have sent a snail mail or phoned me. After 20 years, you'd think they would have been suspect of someone buying my domain out from under me. It is now going to cost me thousands of dollars to create an entire new site, new business cards that promoted this site, and so much more. Be careful and keep on top of them.

    10 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 9, 2022

    Register.com is one of those companies that lures you in with discounted initial pricing and hides the recurring costs. Their services are OK. It's their treatment of the customer which is deplorable. I finally transferred my domain out after they planned to charge me $43/year to maintain it. Once the transfer was complete, they retained my credit card and had it attached to auto-renew services. After an hour on the phone, they have deleted my card from their system. I have no patience for companies that focus more on making it hard to leave rather than giving me a reason to stay. Please don't reward this terrible organization.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 28, 2022

    To say I am frustrated with this company does not even begin to tell the story. I had a website with them which they deleted after I spent hours on the phone with them and the phone reps just lied about what was going to happen. I finally switched my domain name to Squarespace and decided to keep my e-mail with Register.com, what a mistake, Again lies, incompetence and never an apology or an attempt to make things right. The management must be hiding somewhere because they just put incompetent reps on the phone who I sometimes feel sorry for, They are poorly trained but they are also taught to just say whatever comes to mind to get rid of you.

    Twice I was given new DNS codes for my email so it would work with squarespace and each time the rep would say "Yes this will take care of everything" and then I call back and hear "Oh no that was wrong, here is the correct information" again it was incorrect, yet they say "Oh yes this will fix the problem." They sound friendly and all but in the end you get off the phone and you find out they have just fabricated everything they told you, I just don't get how this company can still be in business. If you have a business that relies on your website and e-mail please do not use them, you will be putting your business in danger.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 31, 2022

    I am unable to get my SSL hosting issue solved. Called three times and after waiting almost an hour each time was told to wait anther 24 hours or whatever they did (and told to wait 24 hours) did not work. Meanwhile my site gives and security error message when navigating to it.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 4, 2022

    This is the most incompetent company I have ever dealt with. Forever hold times, service agents who don't know what they are doing, ignoring requests, setting up impossible rules and guidelines. They started services for me that I did not request or use, then when I tried to cancel and get a refund, they did not really cancel and kept billing me. And then said that because it was not cancelled, they would not give a refund. Read their reviews on all the different review sites. They all agree. This company is horrible and a dishonest rip-off. Giving one-star is far too generous.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 16, 2021

    I called their customer support a dozen times and their technical support couldn't provide clear direction. They were even rude! I had to fight to get my money back. Don't use them and go with GoDaddy or someone else instead.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 13, 2021

    The worst company, they have locked my account for the 3rd time. Each time I go to move my account they lock my domain and hold it hostage. They do it for 60 days. When you go back to move they do again. Criminal at best. ICANN and Web.com all in bed together. They lie.

    10 people found this review helpful
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    Register.com Company Information

    Company Name:
    Register.com
    Website:
    www.register.com