Register.com Reviews

I have been a Register customer for more than 15 years. I have 3 separate accounts with dozens of URLS registered in those accounts. Almost 3 months ago, I was UNEXPECTEDLY unable to login to one of my 3 accounts (the one with the most URLS). I tried changing passwords, etc., then finally called Customer service. After an hour on the line, they sent me a link to change the PW and hung up. The link worked, but upon changing my PW and clicking "Submit," I got an "ERROR" message saying to call Customer Service. So I did that and repeated the process in its entirety. Then I got busy and put off getting this resolved, until a couple of months passed and then I started getting a bunch of Renewal notices, for URLS I did not want to renew. SO, I called Customer Service AGAIN and went through the entire process AGAIN, pointing out that this was costing me fees.

I've owned valuable (3 letter, one word, etc.) domain names thru Register.com since 1999. I used to call to renew, but tired of the sales pitches to renew at higher prices and for services I didn't need. (Calling them is a nightmare, trust me). I was thrilled when I found promo code AuthReq10 (1 year, $10 renewal) online and it worked. Then, about two years ago, I began to received high offers for some of my domain names vis email, with Register.com (Web.com) getting copies of these offers, as well, as the registrar. SUDDENLY the promo code for $10 renewal no longer worked.

You can't make changes on the website like you could 5 years ago. You have to call to do anything except to sign-up for a new service. To make any changes you have to call and it is always the wrong department unless of course you are adding a service! I was on hold today for three and a half hours. Yesterday was a measly ninety minutes. Still nothing done. All I have done is talk to the wrong department! I think I may just do it at a different company which I would suggest you do. Run as fast as you can!

I have had my domain registered with them for about 15 years. Their web based email runs as if still in the 20c. They seem to have crashed today but don’t bother to inform customer. Why do I stay with them - read the other reviews and you will see how hard it is to transfer.

The worst company I have ever dealt with, total morons. The site is always down. The tech support is the worst ever. I cannot update the DNS. They won't let me move my domains. They keep charging my card for no reason. GRRR!!!! STAY AWAY FROM THIS COMPANY!!!!

Register.com account management and customer service sucks. There is no way you can initiate a transfer or get EPP. The client needs to contact them and wait endlessly to hit a wall. If you want to change account holder there is no warning that this will put an automatic 60 days lock on the domain.

They are trying to prevent me from transferring domain out. They claim they cannot verify that it's me that wants to transfer the domain. But I authenticated with a password, responding to email, using a phone on my account, and providing credit card details. Complete jerks. I spent 6 hours on this today and it's not done and I have no commitment from them that they will allow it.

Purchased domain name and email services on 2/28/2020. Attempted to activate my email and build my website, but could not access "Manage Account". Called a variety of customer service numbers listed, on hold for 2+ hours on Fri afternoon. No answer. Called Sat and got "we are closed" message though they claim to have Sat and Sun customer service hours. Called Mon and got "we are experiencing high volume of calls". Took my money and failed to provide services. STAY AWAY!

The past 4 times I have called regarding the same subject, I have gotten 3 different answers, and the minimum I had to wait was 24 minutes upwards to 36 minutes. If we didnt have so many domains with them, I'd go somewhere else. Check out Hostgator or Dreamhost if I were you, even GoDaddy.

Been a customer for years and while not stellar service it was good enough. Went to order a new domain name today and placed the order including their Private Domain Registration which masks your info when people look up the Domain name. The web page just went back to my Control Panel page after placing the order but the new Domain name wasn't listed. I also didn't get a email receipt. Just for fun I did a who is and the new domain was listed with my private info showing. Exactly what I DID NOT WANT. Called support and she basically said maybe if I wait it will mask itself. Grrr.

Whenever I have an issue with a client's product and it's with Register.com, the problem is rarely resolved and you have to figure it out yourself. Every review I've seen on this Consumer Affairs website I completely agree with. Don't use this company for anything. If you do use them and have an issue, prepare to be on hold with support for an eternity. I'm typing this review as I'm on hold with them. It's been 48 minutes so far. Disgusting customer service.

It has been terrible experience. Promising to expedite the transfer and still no results. It's been 10 days and numerous phone calls. I have been waiting on the finalization of the transfer. They are taking their time holding my domain hostage. They keep sending me emails with new deals to stay. My email box has stopped working so I have not been receiving my emails. They say they are working on it. It's been a nightmare switching. New buyers beware....

Register.com's interface is designed to intentionally obfuscate some settings and it intentionally makes it impossible for an admin user to change them easily as well. The settings in question are those with respect to auto renew. Basically, you can't not have a credit card on file and you can't turn off auto-renew without dealing with their impersonal and time wasting support. Making DNS changes is slow and seems antiquated in format. Support is slow to respond and usually only somewhat knowledgeable.

Client for 14 years. Needed to install SSL to WordPress site. My time support installed and rendered site unfixable. No links worked. Was told site too old after they ruined my site. New site, called to get right hosting. They deleted old hosting, deleted my site and signed me up to the wrong package. 48 hours later was told that was wrong package. New package bought. Told it would work within minutes to upload new site. Did not work. Called again. Told would take 2 hours. Did not work. Called to cancel all products and get refund.

Despite my making two phone calls to cancel hosting (there is no option to cancel online) they continued to bill me for hosting. After a third attempt to cancel by chat I was also billed. Customer service was extremely frustrating, long waits to speak with people who were rarely helpful. The “consultant” I spoke to about SEO seemed to lack basic knowledge and had a bizarre and grandiose sense of his own importance. Not worth the amount of aggravation for the low(ish) price.

I wish I could give negative stars, because Register.com is not even worth a single star. Since June 7, 2019, I have been trying to reach Register.com about a domain that is no longer in use and to cancel any and all services for that domain. I tried calling Register.com on Saturday -- Register.com states very clearly their hours of operation for Monday thru Friday, and Saturday and Sunday -- they were supposed to handle calls until 10:00PM on Saturday, and I called at/around 8:30PM. After going through numerous prompts to filter or focus my customer service needs, I get a recorded message that they're closed and call back during business hours (and I DID CALL BETWEEN BUSINESS HOURS!!).

I purchased a domain name and an email address from Register.com for $77.90. The next day I called to purchase a web hosting page. They quoted a price of $199.00 per year as a package that includes both email and domain name. I ask them if they would deduct the money I had already paid because domain and email are included in the Web hosting package. They said they would only deduct the domain address and not the email address. That means a $39.00 loss for me in one day. I am going elsewhere for my Web page. They lost a customer, $199.00 per year, and gained a bad review.

Please consider using any other domain name registry. This company's entire marketing model is built on constantly spamming customers in an effort to sell more products. Even after requesting all marketing emails stop by unsubscribing, I continued to get sales messages. Recently, I overlooked an actually important email. I assumed it was more spam. It notified me that my domain name would be suspended if I did not verify my email address. Today, my entire business went down because the domain name was suspended. So, I finally acted on my intent to transfer a different domain to AWS. After speaking to customer service, I was given an authorization code. I provided the code to AWS with a request to transfer the domain name. Several hours later, REGISTER.COM sent an email advising that the transfer request was denied because they were "Unable to Verify Registrant Identity ".

Billings are an issue with Register.com. This company does not have a complaints division/representative or any communications channel for such; does not have any email communications with the billings team; does not have access to an (My) account for past billings and a customer has to actually ask for nonrenewal of redundant domain name.

I have a domain on Register.com and I want to transfer it to another registrar, but register.com refuses to cancel private registration of that domain and it's not possible to transfer domain without private registration turned off. There's no way on website to do it, so I called their support and asked to cancel private registration. They said that they cancelled it, but they did not do it. I called second time and asked to cancel it again and they again said that they will do it, but they again lied to me. After that I created a support ticket explaining situation and asked to cancel private registration again, and after several minutes they deleted my support ticket without any notification. This company is committing crime by not giving me right to transfer my domain away from them. My domain is held hostage by them! Never do any business with this company. They are criminals!!!

I have domain names registered with this company. I decided to change holders and consolidate my accounts with a different company. I have been trying to get authorization codes to move my domains for over a month now. They ignore my requests and tickets. I called their '24/7' helpline only to be told that department is closed!? My domains have now expired and God only knows if I'll ever get them back. Also, their renewal rates are more than twice as much as anyone else. Don't get tricked into signing up with a cheap first time offer. You'll live to regret it! In no way, shape or form should anyone use this company...

I am a register customer for over ten year now. I am paying USD38 a year (!!!) for a simple .com address; no other services. Just got an email that they will increase the pricing again next time I renew. To USD39.99. It is just a joke. So, besides that fact, I wanted to start domain transfer to my other registrar where all of my other domains are collected. Trying to get the process going with Register ("Obtain Auth Info Code ") to transfer my domain, the system said the will send me manually (!) a code by email within 3-4 days. Of course the email never arrived...

Terrible company, should have a zero star rating. I registered a domain for $1 per month, just got my first monthly bill of $30.93, they added on extra services I never signed up for. No option to cancel anything on website, I have to call to cancel. Sales phone rep answered in 10 seconds, transferred me to billing, was on hold for 8 minutes until a recording said my estimated hold would be another 10 minutes and I hung up. This company is obviously going under and they're trying to scam customers out of as much money as possible with their cash flow crisis. STAY AWAY FROM Register.com!!!

I manage 100s of Wordpress sites and have one that is hosted at Register.com. I've been requesting them to upgrade to the Wordpress.org versions of both PHP and MySQL and they absolutely refuse to do it. Our site is super slow on their servers and it is hugely problematic. This morning I tried to update a plugin and got a 504 Gateway timeout (i.e., their server crashed). My site was down for 10 minutes. When it came back up the site was broken with multiple errors caused by their server crashing during the update. When I called, I spent 10 minutes on hold. When they answered, their customer service rep was rude, belligerent and refused to help me. I ended up hanging up on them and had to troubleshoot the issue myself. The issue is with their antiquated servers malfunctioning. I called them for help to document the issue. Avoid Register.com if you can.

Had an email from Register.com. "You are receiving this communication because you registered one or more domain names through one of our official Register.com resellers. Register.com provides support and services to companies that sell and/or provide domain name registrations through a partner program. Domain names registered through these partner companies are listed in our database and managed by the partner companies.

Like other reviewers, I bought my domain from Register.com years ago when they were well-reviewed and moderately priced. I will NOT be renewing!!! They have removed the basic functions that allow you to edit your domain or manage your account AT ALL. It literally is a broken link with no recourse or alternative method available. The only section that they have maintained is the cart, and the renewal page. Obviously they only want you to keep paying them, and have no intention of providing any services at all for that money.

Is Register.com so tight up for money that they have to do everything possible to block transfers of domain names to alternative registration services. Sure looks like that to me. I have been trying literally for months to transfer a domain name away from Register and I continually hit roadblocks. I am now only one month away from the expiration and if they do not release it shortly I will be forced to renew with them for one year - and I started this process in August! Shame on them.

Have owned over 100 domain names since 1999. After years of calling to renew, and paying a lot, I found discount codes and began to use them about five or six years ago. I did the same the other day. The code was accepted. The renewal went through at $10.00 each. I got a confirmation number. An email came in which looked like all normal INVOICE emails I get. I was satisfied, and went to bed. Next day I go into Register.com to make sure the new expiration date was there - it was NOT. I check my bank account. The money was taken out. I rechecked my email, and it said "unfulfilled" on all the domain name, and "0" on the amount charged.

Warning!!! If you do not have a REGISTER.COM account don’t get one. If you already have one, you will soon regret it – start looking for a good web hosting service. I've been a REGISTER.COM customer with multiple sites for more than 10 years. Register.com was a really good company before Web.Com purchased them. Since that time, the help desk services have steadily declined. Now they have hit an all-time low after being acquired by Siris Capital.

The interface to manage domains has been broken for months. They charge you $50 on top of domain fee to do a forward. They turn on a "SafeRenew" function that renews domains even if you do not want them renewed. The technical support is atrocious, and takes hours to get anywhere. The pricing is insanely high. They do not offer invoices online, you have to call them to make a request. After wasting hundreds of hours, I am moving to another service. The question is, will they charge me for that?

I have been using Register.com & Web.com for about 10 years. What awful customer support. Today they shut down my domain for several hours because they were trying to confirm an email. I found the email and it looked like some virus that I would never open. To shut down a large business without even a phone call is horrible and given the choice I would not ever recommend them.

I opened an account with Register.com many years ago (when they were in Nova Scotia) and was very happy with the ease setting up my blog site, the service, etc. BUT then the company changed and the service I HAD been pleased with went out the window as the prices went up. When a bogus link to a Russian site appeared on my blog and all logical attempts to delete it failed, their customer service (a misnomer) said they took care of the issue. Not so. Days later, it remained on my website. More calls, more BS and the link remained. I am now unable to receive comments as the only way Register.com said to 'fix' the problem was to eliminate the comment/contact link (which I paid for). Now they are sending renewal notices. Guess who will not be renewing? Reading these reviews I see that I am not the only unhappy, soon to be FORMER client.

I have been with Register.com for over 10 years. A year ago I phoned to check my renewal date and to inform them of my new renewal email address. A year later they sent my renewal reminder to my old defunct address. Then they closed down my web hosting and email facility. It took £100 worth of phone calls to Canada. Plus $50 to reinstate my website and $25 to reinstate my email address. On top of my renewal fees. The very nice man at Register accepted it was their mistake and they had my previous phone call logged, but I still had to pay up. I complain by email to Register.com. They have completely ignored me. I wish I had read their long list of negative reviews before. I'm now stuck with them for the next 2 years.

I register a domain with these people and two days later they're cold calling me trying to sell me web design services, asking me what I want to do with my domain as if that's any of their business. They use ridiculous pressure tactics to try to sell 'domain privacy' too -- take your business elsewhere.

Do not trust this company with registering your domain name. If there is a problem with an automatic renewal, they let the name expire. They send one email, which in my case went to junk. They claim to make auto calls, which I did not receive and have no recorded messages. A name I had for over 15 years they now want to resell back to me for $49,450. Avoid this company like the plague.

I registered my domain with Register.com in 2015, no other features, just the domain, but a year later at renewal time my annual fee tripled. When I called to ask why of course they explained it is due to all the extra features which I had clearly not selected. They corrected the unauthorized transaction and while I was on the phone with customer service, I realized that I had misspelled one of my 2 domains, so I cancelled it, explained to the rep that I would be adding a new domain, she said, "No problem." Then this past December I received a renewal notice for January, again I logged into my account to review my fees and noticed that the misspelled cancelled domain had been added as a "renewal". CSR tried to explain that the cancelled domain was still active because I failed to cancel the mail box service to that domain, which of course didn't exist because I only purchased "domains", no other services.

Every time I contact technical support the technicians spend more time trying to convince me there is no problem, than they do trying to find and fix the problem. They constantly try to convince me that my changes just needs time to update. Their favorite answer is "Give it 2 hours or so and it will be fine". Well let me tell you something, 1995 called, and they want that answer back. DNS servers today propagate within seconds. These people are so frustrating. I want to bang my head on the wall.

I purchased a domain name for $16.00. It was to be a 1 time purchase with option for annual renewal. Charges for $5.99 have been showing up irregularly on my bank account. They are charging me and there is no representation of what that charge would be in my "Account Manager" control panel. Register.com is stealing from me without my knowledge. I also noticed that they have "suspended" my domain name registration, even though all of my account information is correct.

We live in a world that everything through the internet is nearly instantaneous. If you are purchasing something through Register.com you can do it immediately and they will take your money immediately. However when you need an authorization code to move your domain from their company, it's a 3 to 4 day wait for it to be sent to you... WHAT! They jerk you around every chance they can. I will never do business with them again.

I logged into their website to renew my domain name, and upon clicking on existing domains, their website shows a lower price than what is listed when you go to the checkout cart to renew. The agent on the telephone was very rude and did not let me talk by constantly talking over me. He claims that the price I was looking at on their website was too low a price, and refused to give the advertised price on their website.

Customer service is terrible. I requested a authorization code to transfer my domain name and they sent it a week later - when the renewal expired. They now want me to renew it for $36 and pay the reinstatement fee of $30 - before I can transfer it out!

It took me a while to just get a simple responses from them. I had to transfer the business account email because it was register under our IT subcontractor email. They keep telling me to login in my old account to update the new one while I can't access the old one. They are really **.

About 7 years ago, I registered 3 domain names with this company. Two of them are good nice names that had something to do with my business (extreme example to show what I mean: pets.com) and one peculiar to my company name (so that I don't get pushed around by businesses with greater resources. Again, an extreme example to show what I mean: mindyourownbus.com).

Today 05.08.2017. Since now more than 2 days our website is offline, we have send several e-mails without reply, we made 2 telephone calls and had to be called back, but no reply. I am very disappointed about their service, I am client since more than 10 years, was always satisfied, but not anymore. Our domain name was registered the very first time with register.com, since the begin all renews made through them.

I subscribed to the Domain Registry service domain.com on 8/2/17. Starting 8:00 am on 8/4/17, the spam phone calls started coming non-stop, impacting my ability to do my job and I fear - going forward - even to sleep. They want a monthly fee to stop the phone calls. DO NOT USE THIS SERVICE; IT WILL IMPACT YOUR LIFE IN WAYS THAT GO BEYOND A BAD PRODUCT!

This company will take your site down even though you are paid in full and not even give you a courtesy call to let you know. The support rep I spoke to was a curt smart A*S who just kept talking over me instead of hearing me out.

I had an account with them from 2014 until 2017. I did not have an automatic renewal and had to call up every year in order to renew - I try very hard to avoid automatic renewals. In fact two years ago I did not call up and my website went down; when I called and paid then they renewed it, which shows that I did not have an automatic renewal. I called in Jan. 2017 and notified them that I was migrating to SquareSpace. In Feb. my card was charged $38.00 and $14.00, and they did not send me notification that they had charged the card. It was a card I generally don't use and don't check, so I didn't know about it for a couple of months until I got a late notice from the credit card company.

This is the WORST COMPANY! The level of customer service is 0! My credit card changed, so I called and added the new CC, so my service would not be interrupted. 2 weeks later they took down my email for my entire co. (12 email address) and my website. For nonpayment. I never received an email, I never received a notice of any kind. I knew that this could be a problem because the level 2 team are the biggest bunch of Jerks in the history of websites.

I have used Register.com service since Feb 2000. In the last 17 years that I have been with them, they have failed me repeatedly. Their service standards have not improved all these years. One thing that frustrates me frequently is their customer service level. They make it very difficult for me to cancel their service. They put me on auto (Safe Renew) without my permission. And to disable the safe renew, I have to call them. But because I am in Singapore, the toll free number does not work. So there is no way to call them except to email them. But when I email them, I don't get a reply from them. So I am at their mercy and I am left stuck with a service that I don't need.

As you can see from this string of reviews, this company is NOT to be trusted. I'm a small business owner trying to set up my website, emails, etc, and wish I could rate Register.com with zero of five stars after their horrific customer service. Register.com provides the typical archaic customer service you'd expect Circa 1994, with an ethos of apologizing profusely while providing zero service. When I asked for an email address with only a single character (Ex: b@register.com), they told me their top engineers don't know how to do this. When I asked to transfer the hosting, as all other web hosting services allow single character email addresses, not only did they erroneously place a 60-day hold on my account (I'm unable to transfer to another hosting site), but they refuse to offer any help in lifting said hold.

Please do not use this service. They have been nothing but terrible. They don't send receipts when charging your credit card. In addition, whenever I call customer service to get on the notification list, they transfer me to another technical rep and/or account billing who never picks up.

Register.com recently took 38.00 out of my bank account without my permission. I gave them my bankcard info over the phone last year when I renewed my web hosting. They under no circumstances had my authorization to take money from my account. I did not sign up for auto renewal. They obviously knew this because when I called and demanded my money back and to cancel the domain, the woman I spoke with tried everything in her power to get away with what she could. She tried charging me an extra 30.00 "relisting fee" for the domain, then she tried to only refund 24.99 of my money. After I demanded that no, you stole 38.00, put 38.00 back in my account she relented. According to her the money should be back in my account by the end of the day tomorrow. We will see. Do not use this service under any circumstances. They will do whatever they can to get your money including just flat stealing it out of your account.

I've been using Register.com for years to register my business website. I renewed it once again for a year, and found out the hard way that they suspended my account when I couldn't send or receive emails and my website suddenly became inactive. When I reached out to register, they informed me that they suspended my account because I failed to respond to an email request to verify my email address - which I never received! So they took the extreme position of suspending service. No phone call, nothing. Then, BAM, my business is completely shut down. I called them and got responses like "sorry, that's our governing bodies rules" and "you didn't answer our email." If I ran my business this way I'd be out of business. DO NOT USE REGISTER.COM. There's too much better competition out there that wouldn't do this to you.

On Saturday January 28, 2017 we notice we were not receive our company emails. Our company domain account is hosted with Register.com and we add email service. I started calling Register.com and they told us that we redirected the email host?? Level 1 customer service keep telling us we had made the changes? This happen at 8:05 on Monday morning? This was surprise to us since I'm the Administrator on the company account. I was not even out of bed at that time. I told them, "Ok why can't I access our control panel or manage the accounts." They told me they would send us a reset. I never ask which email. Waited, waited then I called back to found out they sent the reset to the account we no longer could access. I told them that in my profile I had other email address not my company email in my profile.

I had hired this company to advertise my own website I made and advertise it through google. By searchers clicking on my web link they were able to see my website. I had to pay a monthly payment in order to have my website valid. 2 months later I had to pay additional mandatory fees in order to keep my website announce. I had to pay 250 dollars for 1 full year when they didn't tell me about this before fees that I wasn't really suppose to be paying. Since I didn't pay they had removed my website off the internet search and wanted me to pay more fees. So then I hired another company and now it's going better and very reliable so people BEWARE of this. Company should not be in business and have to disappear definitely.

A long time ago I used this company. Basically I was charged ridiculous amounts for basic services. I stupidly signed up for some kind of service and was charged multiple times per day for it. Given, the websites actually looked pretty good themselves and the design interface was top-notch, I was disappointed. To cancel the service you actually had to call them. Because I was being charged so much money to my debit card I had my bank cancel the debit card so it could not be charged anymore. Some time later, obviously because they could not charged me anymore, my account was canceled.

Two years in a row they have double-billed me for renewing one website. It has cost me additional funds because my bank charged me for overdrafts due to Register.com's mistakes. This company offers no explanation as to why this happens, just a "We're sorry for the inconvenience." Stay away from Register.com. Renew and host your domain elsewhere.

The site constantly says it timed out. It doesn't change anything it's suppose to, i.e. BOLD, TEXT COLOR, simple basic things that should be easy to do. This is by far the worst website building site I have come across. I'm going to talk to the owner of the website I'm building and tell him to take his domain and site to another company. Obviously, he did not research Register.com to see how awful the reviews are on here. Now another bad review. Register.com has a lot of upgrading to do in order to compete with GoDaddy, etc.

My husband & I are very disappointed with the changes made to the Life section of the daily paper. We have been subscribers for over 30 years. You have removed my favorite word search completely and have made the size of the sudoku puzzle to a very small square which is more difficult to see and work with our older eyes. We are 62 years old. My husband & I used to enjoy sitting, eating breakfast together each morning working our puzzles together. Now I don't really read the paper any longer. My vote is to bring back my word search and make the sudoku puzzle larger again. Thank you for your time.

I wanted to transfer the two remaining domains I had with Register.com to my current preferred webhost provider. In the past, you could generate the needed EPP Authorization Codes from your online account at Register.com. Now, you have to call Register.com to ask a rep to email you the codes. When I used the codes Register.com blocked the transfer. I called Register.com again. The rep said it would take 24-48 hours before they could send me the needed codes again so I could try the transfer again. I said, "How about you email them right now and I wait on the phone until the codes come through?" Guess what. The codes came through within a minute.

The business was so horrible. I want to warn others to avoid it. I am a member of a Rotary Club. A volunteer got a website for us and administered it. Unfortunately, he died without giving us information about it. No problem, just transfer the administration to another club member, right? Nope, there is absolutely no way to do this at Register.com. They have been jerking me around for week saying "get your club president to send a notarized document." We do that and then they say "tell us what street you grew up on," meaning the dead person. I tell them, "he's dead," then they say, "give us the last four digits of the credit card you used to pay," I say, "he's dead." Then they say, "we can't transfer it, then."

I have been a loyal website customer for 15 years with Register.com, which was recently bought out by Web.com. I paid thousands of dollars to set up the website and paid $99.00 per month for years for them to make changes they told me only they could make; when in reality I had the option to make the changes myself. I literally paid them $20,000 in having them manage my website when all along I could have been managing the website myself. Even after asking how to reduce my costs, they just lowered my monthly amount but did not give me the option to manage it myself.

Once upon a Time, they had a really well run company and then around 8 years ago got sold to someone else who doesn't care that the site is not MAC friendly. I've been a paying customer at REGISTER.COM for over 15 years, I've had many accounts there and still there with one account left. Dealing with uploads of photos is total chaos there and frustrating to get a picture to show up without spending hours trying to get it to show correctly. It's forever showing up broken image or way too small. Even then, going through my website, I see many errors taking place due to register.com issues with showing photos in my online folders. I've contacted Register.com many times to complain and they say "use the TEXT to upload show a photo, not the IMAGE", even still the site no longer works well for me.

Register.com - It is built clearly in a way that target profit optimization and not customer satisfaction, i.e. to renew any service is it easy but impossible to cancel anything unless you call them. Why calling them? Because it is an effort you have to undertake from your side (the consumer) and they know well that most people will think twice before spending time on the phone. Hence the barrier to exit is so high that they just benefit.

I made the mistake of signing up several domains several years ago with this company and it has been a terrible relationship. The service was spotty and very slow. Their navigation sucked and in general was a tough service to utilize. Now, they've updated some of their system features but they've adopted some bad business practices. The added fees and surcharges are a major reason why I am moving away from these guys altogether. When you nickle and dime your customers, you're killing the goose that's laying your golden egg. Foolish company. I strongly suggest you find another company to register your domains. This one unfortunately is not a good company with which to deal.

Register.com, LIARS/SCAMMERS/THIEVES. I had several domains with Register.com. When my personal website/domain was due for renewal, I spoke with a rep who assured me it was secure for several more weeks and I said I would renew the following week. When I went online several days later the domain was GONE. I called again and spoke to several reps who told me an auction company now had my domain. I contacted that company and they said, "No, Register still controlled it." After about 10 calls number of calls being given the run around by reps of Register.com and other companies it was apparent no one was going to tell me who controlled my domain or why I was being lied to and why I could not renew my domain. I was furious as you can imagine.

Shortly after posting my initial review I was contacted by a different Rep who understood the problem, was far more courteous, and corrected the situation. I have upgraded the rating to reflect this. Thank you.

I signed up for a domain in December from Register.com, anticipating charges of no more than $16 for my account, being charged $23 instead. The auto renewal for email services engaged without my direct authorization and charged me for two different amounts for just over $7 each instead of $5. There was no billing information available anywhere in my account, or the email I used when I signed up (where I was told to look).

For over 10 years, have 10 domains with Register.com. Very disappointed in decline of service and reputability of Register.com through the years. I now have no web presence. A few years ago was informed by Register.com that legacy accounts were no longer supported by their technology and all sites but one were shut down but told I could rebuild at a much higher cost to me or have them do so for even a much steeper fee in order to have a site that would be compatible with their current system.

Do not sign up any services with them. The worst web hosting company. Their support is just like kindergartener rate!

I had a domain name for 20 years that supported our family business' educational website. My credit card expired and I forgot to update to a new credit card, my error. However, one month after the expiry, they sold the domain name to an anonymous agent. Minimal charge was $500 just to start the process of getting the domain back then I would have to bid for it. Although they had a lot of contact information about me, they only tried once to get in touch. This was a premium domain name so it was in their interests to sell it rather than try to make the effort to reach out to me.

They stink. Set up domain name with them for a reasonable price. Within 2yrs I'm paying 6x what they said I'd be paying. They seem mostly to be about attempting to collect additional fees from users. Unable to log into system to make a payment. Never receive a legit reason as to what the problem is. Then after paying their late fee, which is 2x more than what I started off paying for yearly registration, they charge my credit card twice. I was told that the person processing my payment entered the wrong billing address causing a decline of my card, but somehow their system still keeps trying to process the payment. Then after calling back and arguing with them over the fact that they have double billed me they agree to cancel the pending charges, but not until after 4 or 5 days. I canceled service with them and moved on.

When register.com started out it was a service oriented company. Then it was bought by some large internet company and the service went south. They have a habit of cancelling email accounts without giving the customer any notice whatsoever. I've had problems using a proxy email program because register.com sometimes makes changes to its servers. Today I was asked for a user name and password by the proxy email, and register would not accept the info I provided (the same info I use to get email directly from register). Now I'm on the phone for an hour waiting for someone at register to give me the reason why.

This review is very simple. I bought a domain name from them and immediately started getting spam emails and phone calls. When I called to ask them not to share my personal information, they wanted to charge me a fee to make it private. 1 and 1 doesn't do that, and I've never been spammed by 3rd parties after a purchase at GoDaddy so I'm sure they don't either. They also charge exorbitant fees to keep the domain with them for the second year. If you don't make them take off the automatic auto renew feature. They will automatically charge you double the going rate for your domain the second year.

I purchased a domain from Register.com and didn't think I'd have read the FINE print. They advertise a stellar rate and then started charging me 10x the original price a few months later and claim "It was in the fine print." Good business goes both ways and surprises like this for the consumer are a big no no. At first when questioned about this whole ordeal they claimed they would not refund, after pushing they did. Just silly and they will not see my business again... Good business needs to go both ways Register.com!!!

Register.com suspended my account with a "contact billing" message for all my clients and prospective clients to see. I wonder how there could be a billing error when this month is supposedly free to make up for their billing mistake last month which caused a suspension of my email. We are looking at a lawsuit now. Stay away from this company.

I attempted to register two domain names with the company, and their website informed me my card was declined. Despite this, they charged my account for the full amount. I called customer service, where they claimed ignorance about the charge while trying to charge me again to register the domains. I refused to pay them again, as one would in a situation where one has already been stolen from.

I have had my domain name with Register.com for many years. They always mail a renewal notice and I pay it every year. Last year, I finally had them design a Web page, paid for that service, it was launched, and amendments made over several weeks. We were in touch sometimes daily with questions by them, or changes. Then my website went dead. I contacted them, transferred many times, and finally someone told me, my domain name had expired. I did not believe them as I have had that name for twenty+ years.

I have been trying to renew my domain and have attempted to pay with 3 different legitimate major credit cards. Each time my credit card was denied. This is VERY INCONVENIENT. I believe this is a strategy to get me to call so they can try to sell me something. Class action.

Register.com charged us for an extra year ONLY because they had delayed the transfer of a domain past the renewal date. After every one of 4 phone calls, they assured us that they would refund the $48.00 in fees for that extra year we didn't need. Now more than 2 months later, they still haven't refunded the money that promised they would after every one of 4 phone calls to them. It's just the same old game of stall, stall, stall and see if they will go away. In the end, if I ever do get my money back, it'll have cost me way more than $48 in my time. There are plenty of other inexpensive Registrars out there. I'm not here to promote them. I'm just warning you about these guys. They just want your money and they don't care if they give you anything in return.

I called Register.com to renew my domain. After providing my credit card info I was told there was something wrong with my card. I then found out that pre-paid credit cards are not accepted by Register.com, only major credit cards are accepted - period. As I am 2 weeks from an expired domain I initiated a transfer (to godaddy.com), someone who would accept PayPal.

Web.com bought Register.com - moving a domain name to another host is a nightmare. "It takes 7 days..." Hell no it doesn't - I am an IT Professional - I know better. They lie. They are lazy. They are incompetent. The request has gone through everywhere - waiting on them. I call. The 27/7 support line - it is Saturday morning. "Oh - that department is closed". Their tone defines them when talking to them - its a real 'screw you' attitude from their employees. I will endeavor to move any of our clients away from them - I would have fired the two people I spoke with today if they worked for me and I heard that 'dripping' tone toward a client. Bail on these guys folks - and certainly don't do any business with them.....ONE star - and IF I could have selected NO stars - I would have.

For many years I was a satisfied customer of the fir. However, ever since purchased by Web.com the service has been absolutely terrible. Trying to keep several websites current - daily changes - has been a frustrating process. Lengthy, lengthy delays on every step in the process and in some cases not even able to connect at all. It seems difficult to imagine how it could be operated any poorer.

Register.com unlawfully denies the transfer of domain names from their registrar to one that the owner/registrant chooses. This is an ongoing issue and registrants should report such issues through the ICANN (Internet Corporation For Assigned Names and Numbers) transfer complaint form in order to properly document this pattern of abuse.

I had Register.com for years, hosting several sites. I always received spammy mail from them trying to upsell me some kind of package upgrade which I usually ignored. I had already paid my yearly renewal charges so I had no reason to change. Then I found a few charges quietly placed on my credit card so I contacted Register.com to have them removed. I was told by "Amy" that the charges were for an automatic renewal. I explained that I had already paid up until 2015. She said that the charge was so that Register.com would notify me when my websites were "going to" expire rather than me having to remember when to renew my hosting. I told her that was a ridiculous charge. I'm an adult and I don't need to be charged to be told when to renew a subscription.

The company uses a system that displays a message on webpage stating the charge for domain services was declined for unspecified reasons and to try again, edit info, contact them or your institution. I put blind faith in this company because of Weebly and was scammed for 3 charges on one card and 2 on another. They tell you that none of the charges have gone through due to fraud flag. When you call back to inform the bank stated otherwise, they decline issue remain, try to upsell you on another charge to get the domain charge processed then refund the difference. They thought after 3 calls they could offer to scam me further! DON'T DO BUSINESS WITH THIS COMPANY!

Web.com/Register.com are crooks. I could not get my authorization code for 3-4 days on a domain I wanted to transfer to another registrar. This usually takes a click from any other company. I called them and they told me I had to wait 30 days due to ICANN's policy of me changing my password to login to my account. Completely false information they told me. I talked to a supervisor and she agreed the customer service worker "Melvin" was misinformed. This company does anything they want, completely taking advantage of customers by hijacking their domains.

I went to transfer a domain from godaddy to register.com and before I could even check out, 2 charges of 47.00 showed up on my bank account from register.com. Called customer service and sat on eternal hold! Such a scam. Do not use and do not put your payment info in! THIS IS A SCAM company!!!!

Same complain as all the others. Unauthorized credit card charges. I've been trying to call them and their phone systems says approximate wait time is 1 minute (30 minutes ago). I finally reached someone that said the initial month was $2.95 but subsequent months would be $30. I told "Amy" I never agreed to this and didn't even see that in the fine print. Amy said she would submit a claim to refund the money, but my guess is that I will never see it and not worth spending my time trying to recover my $60 (2 months before I noticed the charges). I cancelled all services as I don't trust companies that perform business in this manner. Luckily the domain was not important to keep else I see how it would be difficult to divorce them. DO NOT USE REGISTER.COM.

They will take money from your card accounts without telling you. There is loads of evidence online that they have been doing this to lots of people around the world. I am one of them. You will not be able to stop the 'automatic renewal' because it will not allow you to do it online and should you have the time, patience/perseverance and money to call their number it will not work! Be warned!

I have my domain registered with them. I don't use any other service with them. All of a sudden they billed me for email service - which I did not authorize or order.

Register changed their hosting w/o warning me first. I logged into my otherwise perfect site and had PROFOUND tech issues. One, NO ONE at Register could help me resolve. This resulted in a ridiculous amount of calls to customer service and tech support, always getting someone new who made the problem worse by meddling in my site w/o consulting me or researching the history of the problems I was experiencing. You should see the emails I've received and have sent. Unbelievable how incompetent their people are. One doesn't talk to the other. There was a time three different people were meddling in my claim.

What I would like to know is where they got my credit card details from. Although I have an idea as I had just provided my newly delivered credit card details to e-nom with whom I have my domain, which makes me no trust e-nom either. Where can anyone complain about this Fraudulent Register.com (thieves!!)?

I created and registered a pregnancy loss domain name in 1999 with register.com. At that time, there was not a lot of medical information out there for women and their families about ectopic pregnancies and ZERO support systems. For many years, I worked tirelessly to provide same and was very successful in doing so. "Successful" in the sense of helping others, as no financial gain was ever received or intended.

I tried to switch a domain over to Register.com to save some money. It seemed simple from their site. I was hosted on Godaddy.com. I filled out the form and waited, waited and waited. I called customer service only to find out that I needed to complete a number of complex steps to switch. Meanwhile I am losing money because I can't get sales. After two days, I decided to eat the bullet and go back to Godaddy.com. I never received the service from Register.com. I have emailed them TWICE and have not heard anything back. It has been over two weeks. I have sent emails through their customer service and no response. Please stay away from this company at all cost. Godaddy may cost you more but at least they will answer the phone and fix your issues. I have cancelled my credit cards because they will not bill me in the future. I may have to consider the $12 lost. Never again.

Buyer beware!!!! When ordering online do NOT click place my order until you see what Register.com is charging you. I ordered one domain name, and remember clearly boxes checked for add on services that I did NOT order. I unchecked ALL the boxes and came to the final order page. In hindsight, I realize they did not show total amount due. I clicked send then read the invoice they sent in my box which had additional charges I did NOT authorize. I called immediately, and was told the charges will be reversed. NOPE - four days later their "extra" charge is on my card along with a $35 bank fee. So much for trying to save a buck. I've called three times about this and they keep saying it will take 5-6 business days for reversed charges.

Same story as the other posters. Charges appeared on my account without authorization and I had to call them to turn off whatever I was being charged for. I thought that, perhaps, I had accidentally signed up for a service so I didn't dispute the previous charges and gave them the benefit of the doubt. At that time, I also requested that they turn off auto-renewal on two domains that I owned that were set to auto-renew in June. I went to the website and verified that auto-renew/auto-pay was off, and removed the funding sources. Lo and behold, today I found that those two domains had been renewed and charged to a card I had previously removed from the account! I will not call, wait on hold for an hour, only to have them lie to me again. This has to be one of the most thieving companies operating on the internet. DO NOT USE REGISTER.COM.

Register.com like the other complaints are Illegally billing my credit card. The worst they do and it has to be Illegal is they take your information online and then Bill you for services you have not asked for. When you try to stop this, it can only be done on the phone. WHAT **. This is done to intentionally stop you being able to have proof you have said stop billing me (This cannot be Legal). Can we get a group of us together to Sue them? They are in America and I am sure it is Illegal to do this. They have no proof I asked for some services and then watch out for this.

I with good faith subscribed with Register.com. March 23/14 - cancelled March 25/14. Was charged April 12/14 & May 12/14, cancelled again May 23/14. Guaranteed from Vivian and her manager 845am MS time I would get my money back in full - they put in a request. Now May 27/14, I am DENIED. My money that has been STOLEN from me. What the heck. I want satisfaction now!!!

Register.com camped my domain and now wants to charge me $64 to get it back for a year. They're charging me $38 to register it for a year (the norm is only $10) and a $25 reinstatement fee and requiring me to do private domain registration for at least a month. I see now why they only charged me 50 cents for the first year... They plan on getting at least $38 every year after, almost 4 times the going rate.

Having had some technical difficulties w/ my 2 sites at Register.com. I went to my account to log in and hopefully fix the issue or at least get some tech help. No help at all. Their site is nothing more than upsell, upsell, upsell. I encountered so many links that offered upgrades to services or safe "renewals" (for a fee of course) that I felt like I was at a used car dealer. In the end, I finally had to e-mail them to find out why they have my site and e-mail in expired status despite the fact I renewed it several weeks before. I also made complaints about their "site" which were not addressed. Neither was my question as to why if I am paying for "safe" automatic renewal - my site and e-mail was taken offline and expired! Nor could they offer any technical advice on why my e-mails are bouncing despite configuring it exactly the same as before and in their set up. I'll be transferring my hosting and e-mail for my site to a RELIABLE and trustworthy host ASAP. In short - AVOID REGISTER.COM like the plague. They are awful. It's ALL about the money.

Register.com makes UNAUTHORIZED CHARGES to my debit card that I did not authorize. No explanations about them in my account and no emails about them. No communications whatsoever! Just mysterious charges appearing on my bank statement that were not authorized. Guard your wallet!!

Just talk with Robert over at Register.com, and was informed that my website is no longer available do to the fact that the 1st site server went down and instead of honoring their agreement, I was told that I could purchase a plan at 40% off the retail price, well can you say scam? How fortunate for them that their server went down and I must imagine how hard they tried to get it back up, I can only imagine the IT think tank that was present for that event.

I had handed my business by depending on my emails and website hosted by them. Nothing is working since last 2 days. I am trying to ring from overseas and they putting me on hold for hours and transferring to other line then again same!!

The Scams are old and pathetic. These guys should quit their jobs and start shell games on the streets. The scams:

I prepaid for 10 years... Now they pulled my website...never told me... and when I called, they try to get extra money... bull stories, did not honor terms of our agreement/contract... There must be a legal remedy. OUTRAGEOUS!!!!

Web.com as owning Register.com I would not recommend to anyone. I had three websites registered with, one as early as August, 2000, which with the paid annual fee it included 3 click and build web pages per web address. I have faithfully paid for all 3 over all these years, one that in December 2013, they bombarded me with many phone calls. They left messages on my answering machine and sent me multiple email reminding to renew my websites so they aren't cancelled, which I in return paid for.

To make a long story short, about 8 years ago I renewed a web domain through Register.com. It was a 10 year renewal with free website hosting for the same time period. Who wouldn't do that! 10 year renewal and free web hosting, great deal. Until now, things have been fine. I decided to go to my website and saw this: "Sorry! This site is no longer available. If you are the owner of this site, please call the number below and mention code **. Toll free within the U.S. & Canada: (877) **; Outside the U.S. & Canada: (902) **. "

My wife and I bought a domain name for our daughter when she was born. Recently she became old enough to want to set up the free 3 page website that came with the account and that we recently RENEWED FOR 9 MORE YEARS. ($$$) After spending hundreds of hours on the website, she tried to publish it to the web and only then was told that this feature (the free 3 page website) no longer exists! I called Register.com and was simply told that they "eliminated that feature" WITH NO NOTIFICATION EMAILS TO DOMAIN OWNERS!!! What's the point of buying a domain name and the associated features if they can just take them away at any time without notice!!!? Stay far away from this company. Today, there are others that are WAY better and easier/more modern to deal with. REGISTER.COM IS A CROOKED RIPOFF AND TOOK 13 YEARS WORTH OF OUR TIME AND MONEY.

Apparently Register.Com no longer exists as it was ten years ago. This site functioned perfectly when I first started a web page on a free trial. I then renewed for three years and the site continued to work beautifully for my business. Then all of a sudden, there is no access... just as described earlier on this page. They say the FirstStep server is "corrupted" and that is so much BS. Like others, I can get in, edit and publish. But my site has no access. All of this seems to have happened when Register.com was swallowed up by Web.com or some other entity with a similar name.

I was NOT signed up for auto renewal for domain names I own. Overnight register.com took it upon themselves to charge my debit card to renew a domain name. Thus causing me to be overdrawn in my checking account. After speaking to a rep at register.com this morning. He told me I've been signed up for auto renewal since 2009 with a Chase bank debit card. I no longer even bank with Chase! Last year when I renewed the domain name I used a debit card with my new bank but did NOT sign up to auto-renew. This company obviously takes it upon themselves to charge whatever debit card that was last used on your account.

To make a long story short, about 8 years ago I renewed a web domain through Register.com. It was a 10 year renewal with free website hosting for the same time period. Who wouldn't do that! 10 year renewal and free web hosting, great deal. Until now, things have been fine. I decided to go to my website and saw this: "Sorry! This site is no longer available. If you are the owner of this site, please call the number below and mention code **. Toll free within the U.S. & Canada: (877) **; Outside the U.S. & Canada: (902) **."

I will start by saying I am LIVID. I have been on hold as I write this listening to music for over an hour. This is horrible and I have to do this at least once a week because my email does not make it to my iPhone. I run a business and 90% of my communication is from my phone. This is an ongoing problem and every week I have to call and have the same conversations with a representative: restart the phone, delete and add the email back, etc. None of this works and there is a massive problem on the end of Register.com. There is no excuse and I cannot believe I actually pay for this service. I would NEVER recommend them and am planning to switch to another company tomorrow.

Couldn't sign in to my email on Monday. On hold waiting for tech support for almost 30 minutes, only to be told there was no problem with my email (clear your cache). Same problems off and on all day Tuesday. Three days later, still had problems, with email system timing out every 30 seconds. This time I was told they had been having technical problems for several days. No alert on their website. No alert in my email box. No basic courtesy! Avoid them! I'm going to switch as soon as I can do so safely. This time customer service.

I signed up to what they advertised was a year's domain name for around $5. They have poor website templates and zero customer service. I have tried calling and emailing for help. They have taken over $100 of unauthorized payments from my account in 2 months. Do not even consider using them!

I registered a website this year with Register.com, and I came to regret that decision. I had used them a few years ago, and they were not all that great, but okay. This year, what has become painfully obvious is that something significant has changed with that company. I went ahead and transferred my domains to another provider when their bait and switch tactic became obvious, but no, they are still charging my card every month. Its almost impossible to get hold of anyone who can resolve any issue with that company. PLEASE STAY AWAY FROM REGISTER.COM IF YOU ARE LOOKING TO DOING BUSINESS WITH A REPUTABLE COMPANY.

About 3 months ago I purchased 3 domain names from Register.com for $1 each. I was told at the time that I would not be able to forward their hosting for 3 months due to ICANN Regulations. So I started my waiting process. Now out of nowhere, my bank calls me up and tells me that I was charged overdraft fees and I asked what caused the overdraft fees and they told me a recurring charge of $14.97 to my bank account. When I initially purchased the 3 domains for $1 each, I was told that's all I was being charged plus a few small fees which they told came out to less than $6. I was never told by anybody at Register.com that I would be charged $14.97 recurring. This is fraud, for a company to charge your bank/debit card after 2.5 months of an initial purchase and then they start charging your debit card. I don't take this with a grain of salt.

Within minutes of purchasing a domain name on Register.com, I was inundated with phone calls from (855) 881-6933, a number that WhoCallsMe.com identified as Register.com. No messages were left, but that number called me at all hours of the day and night. The calls were so frequent and annoying. I blocked the number. I recently noticed a pending charge for $3.49 on my credit card statement, and noticed that I had also been charged the same amount in November. I called Register.com to find out why I was being charged. The wait time was an hour. I input my phone number and an agent called me back from Nova Scotia, Prince Edward Island. The agent explained that the charge was for an email address linked to the domain name I purchased.

If I could give them 0 stars, I would. BAIT & SWITCH ALERT!!! I purchased two domains from these thugs thinking it was a great deal, $2 domains. Ok, maybe I missed that it was $2 for a month. Whatever, so one month passes, and hey, I get an email, "Your domains have expired." Ok, I think it's a mistake. Could there possibly be a monthly domain service? Mind you, my actual websites are hosted by Wix (who are doing an amazing job!!!!!); all I had through Register.com was my domain registrations. Wix is even handling my email. So I give it a few days hoping the problem will solve itself, then I get frustrated, and decide to call. Boy oh boy, this company surely understands the fine art of making the customer wait.

Their servers are infected with malware and viruses that they do not know about, or certainly won't tell you. If you host your site with them, eventually it will be infected and then Google will ban your site. They did this with three sites, and then told me that it was my fault. Run, don't walk away from Register.com. I was a customer for 14 years. STAY AWAY. And their marketing is relentless, constant spam and offers. STAY AWAY!!

Can somebody in Register.com explain why I have to do a renewal if I purchase this offer for 1 year on this promo site? Can somebody explain what's this charge for in my account? Originally I requested in the Internet an offer for a Domain Name for $3.95. See below the offer: Get a domain name for $3.95 a year (**). Then I received a charge for a renewal for a month instead for a year (supposed to be $3.95 a year). Now I receive a charge for $32.95. Is there a problem with the Register.com web page service?

I would not recommend Register.com - very, very, poor customer service, poor follow up, and they are not customer and non-profit friendly. We have 5 domains registered with Register.com. We are taking our business elsewhere. They are not all about the money, they do not give back to the community, nor do they care about helping inner city at risk teens, families in needs. They sold our Domain without notifying us. We are a non-profit that has been in business for more than ten years with the same domain. I would not recommend them. Go to Network solutions. After 15 years doing business with them, we are moving to a more friendly company that value customers.

We had an SSL certificate expire for our domain, which we weren't notified of. We attempted to renew the certificate with Register.com and that became such a tedious process, we decided to just purchase a new one. Five days later, we STILL were not able to validate the certificate and use it because of their mistake. Hours of time were wasted on the phone trying to get someone to call the right number for validation and it never happened. 1/3 of a week was wasted trying to communicate with these people and nothing was accomplished. Ended up getting a refund and going somewhere else, which provided the product immediately. I have never witnessed WORSE customer service than Register.com. Run the other way before ever purchasing a product or service from them. Pathetic!!!

I called everyday, but no one answered. Everyone please report to the Better Business Bureau too......

I registered a domain and a "Do-it-Myself Website". The website design and editing program was so horrible I decided to cancel but there is no option to cancel online so I called the customer service number. They said they don't handle that and transferred me to billing where the wait time was estimated at one hour. They prompt you to leave a number where they will call you back. Then the phone call ends. I've had to call three times already with no luck canceling. They will be reported to the Better Business Bureau.

I ordered a domain name from here last year at a promotional price. I also bought their domain privacy package that hides the register's personal address. They offered to sell me their automatic domain renewal feature but I declined since I've never had an issue with remembering to renew with my other domain names (from different companies). Anyway, fast forward a year later and it's coming time for me to renew my domain. I decided I wanted to transfer registers with a different company. They wouldn't put me in touch with their tech support to get the job done while my domain was still active. Also, the price went from $55 for renewal to over $150 and they couldn't explain why either. I told them to forget it and I'll just cut my losses and lose the domain.

My site has been down for the past 5 days. Called Register.com 9 times. I have not received one call back nor email responding to my service request. This company does not care about its customers. They advertise add an SSL certificate in a few easy mouse clicks. It is not true whatsoever, it crashed my site and Register.com has no idea what to do. Stay away from this company. They are incompetent and indifferent. I believe that their hosting service is actually outsourced as their people seem so hazy on who they can escalate a problem to. Not a pleasant experience.

Register.com sucks! They sent me email to update my domain contact info, said required by Icann. That's fine, I updated the info and a couple of days later, they LOCKED my domain and said because I did not reply their email. Well, in the email they did not ask me to reply, but it simply asks me to update my domain contact which I did, didn't they have record showing that??

On April 23rd, 2013, I register the domain financial funding forum.com with Register.com. I paid for the domain registration for one year. I also paid for personal protection for 1 year and automatic renewal reminder for 1 year. One month later, they try to extract more funds out of my debit account. They told me that my domain registration has expired on April 23rd, 2013. It is impossible because that is the day I paid for it.

I have 2 websites registered through Register.com. I have never been happy with them, but migrating all of the information and website is a hassle so I have dealt with it. I have one credit card on file, which is a business credit card. I expect them to use this for charges. Recently, they charged a credit card that they have not had on file for many years, which means that they are illegally storing credit card information and using it whenever they want. I have read these reviews and so I expect them to retaliate by illegally expiring my domains or whatever aggressive business tactics they use. I have been on hold 3 times for between 15 and 30 minutes, never reaching anyone to help me. My credit card helped me immediately.

They will AUTOMATICALLY RENEW your account on your credit card and NOT PROVIDE an online method to disable this. You will spend hours and hours on the phone trying to get help. DO NOT TOUCH THEM.

I decided not to renew my domain and do not want the Safe Renewal function on. One day after the expiry date, they charged me anyway. That was last year. I have the web forwarding service which is coupled to Safe Renewal which is impossible to cancel. I live in Sweden and am not about to make an international phone call for this. So guess what, they charged me automatically again. I had to cancel my VISA card and get a new one; luckily in time this year to avoid paying for another renewal which I DIDN'T order. They sent me an email saying that there is a problem with payment on purchased item. I didn't purchase anything. Once you give them your credit card number, you will be charged again and again until the end of time. VERY ANGRY.

I have been with reg.com for 11 years. For the first 8-9, they were fantastic and got the awards to show for it. Then their customer service went haywire. My guess is that they got a savvy new training/customer service manager who didn't know a fig about it. It has gotten worse and worse, and worse still. Because I have 8 accounts with them, I dreaded the thought of moving everything to a new provider and delayed doing it. Now after deleting my e-commerce site TWICE (costing me thousands in lost income), creating a dastardly, backward, unprofessional, useless ProMail (losing my group business and sales contacts in the process) and costing me hundreds of hours in lost time with their inept customer service over the last few years and frustration to the point of tears, I am moving. Wonderful thing is I've paid them through 2014-2015 for web hosting and email services and domain registration.

Our emails on their domain were accidentally deleted. On the same day, we tried to get them back. Register.com gave us a 48-hour window to get our emails back up to a certain date. A week later, there was still no response or update. They kept promising call backs and never do. It seems like there are 2-3 people for the entire business that you can only deal with. They kept saying how the ticket has been escalated and multiple emails sent to the tech team for a status update, and no answers have been given still.

We use Register.com for business and have been since 2006. We have over 10 domains and ProMail for business. Firstly, in 2006, they allowed someone to bypass the security question on an account to take control of a domain and claim it. This happened even after being warned that someone would be trying to do this. When confronted about this, nobody knew anything about it.

Zero notice for auto-renewal. It has been 7 days, 3 phones calls and an email. Still there is no credit of funds, as promised, to my bank account.

Register.com is horrible. Cheap domain names to start, but to renew it is $40 a year plus $30 penalty if it expires. It’s just another lying-** company/corporation. They do anything to get you in the door, and then proceed to rip you off just like utilities, AT&T, cable, antivirus software, etc.! A big part of what's wrong with America is no honesty, no integrity, and no fairness. Register.com is the poster child for modern day snake oil salesman. Don't do it!

There is a huge disparity between Register.com's registration services and their ProMail product. Their registration services are okay and the level of service in that area is reasonable. I have been a client since 2004.

I don't know what the heck is going on over at Register.com, but my email (along with others I see) is absolutely horrible. Over the last two months all I've had are problems. I'm an inch away of asking for the authorization or EPP code to transfer my account to another provider. Their customer service is also bad. I just tried calling in and can't get through because the phone lines are down. The message on the system asks for me to call in another time. Can you believe this?! There must be thousands calling in to complain, which might explain the phone system issue. This new ProMail webmail system they have is the worst I've ever seen.

I have been with Register.com since 2006 and have generally been really happy with their service, especially their email offering as it would allow you to send larger attachments than other offerings. This new email system they put in place is absolutely horrible. Not only is everyone in my company (13 users) having issues, but I just tried to create an email address for a new hire and it won't work at all. Register.com can't figure out why and not even the webmail works! Sorry guys, I have a business to run, and I am running out the door over this.

My domain registration with register.com is near to expiring. So as I don’t want follow with their abusive price and bad job, I decide to ask them the authocode to transfer my domain. What they do - delay and answer question. What I don’t do - they obligate to me call telephones I cannot call as I use only Skype. So I don’t recommend anybody make any registration with them. And in case you want to transfer or are planning to transfer, do so ASAP because the way for transfer will be hard and long.

After the new format change, I have not been able to readily navigate my emails. I have called and emailed multiple request for resolution (where I attached the error messages the system produces), which to this day have remained unsolved after months of trying. I liked this company. Something is terribly askew.

Avoid use of Register mail services at any costs! They made migration from old system to new one on Feb.14. We lost part of functionality, alias log-in was not working. On Feb. 15, the email service for our domain stopped working - we cannot log-in neither from Outlook nor from Web UI, incoming emails got rejected. I called Support and they opened a ticket on the evening of Feb. 15. I called Support Feb. 16, and it appears it was normal priority. I asked Support to raise it to High, they promised to fix the problem shortly and to call back. There are no changes as of today, Feb. 18. Register email servers does not work, WEB UI does not work.

I have a domain name through Register.com. Recently, I got an email from them telling me that they auto-renewed my private domain. I am pretty sure I unchecked the auto-renewal button. Anyway, my experience resolving this was much better than that posted by others. True, their customer support wait time is almost 2 hours. But they let you leave a callback, so that was no inconvenience for me. Once I got customer support on the line, they resolved the issue quickly and pleasantly. I have not checked my credit card yet, but they assured me that a refund was issued. I think auto-renewal sucks in general. But to their credit, they notified me and resolved the matter quickly.

Register.com is a fraud company. Stay away. A year ago, I registered a domain for $5 and never authorized them for auto-renew. Today, they auto-renewed my site for $38 without my permission, and on their site they do not allow users to disable auto-renew. No one picks up their phone lines too. This is a scam fraud company. Stay away from Register.com under every circumstance. Please log on complaint with BBB and every site. Do not use Register.com ever.

It felt so good to finally look for other complaints about Register.com. I felt like I was going crazy with my dealings with them. Now I know that it's simply because they are the worst company ever and stealing our money on top of bad customer service!

As a customer for the last 6 years or so, I used to love the service Register.com provided - including the very professional and easy-to-use email. However, they recently switched to Squirrel Mail (a.k.a. ProMail) and as other have said, it is horrendous! You have no control over the formatting of your emails (reply emails look great until you send them). The client receives an email that is all jumbled together and unformatted, which looks 100% unprofessional (I have already had very negative feedback on this from numerous potential and existing clients).

If you're only looking to register a domain and you're game to give register.com a try, be careful and read everything especially items in your cart. They try to tack on extra services that you probably don't need by default, even if you deselect them (via radio buttons) you will still be charged for them! I was informed by "customer support" that "I needed to refresh my cart" in order to remove all of the fluff, but that was in no way obvious, and they know it - shenanigans. I'm sure that as far as domain registration is concerned, it'll do, but be careful! While I'm here, I may as well ask the question, how in the ** did they get so high on Google’s page rank?

Register.com hosts multiple sites for businesses which I own. They have forced a switch to a new email system named Pro-Mail. It is horrendous. With a T-1 line coming into my office, it still takes 7-10 seconds to send an email. None of the sort features are functional. It is nearly impossible to move emails in bulk to a folder. It is now time consuming and a hassle vs the prior email service provider. I was told it was a third party, which had gone under by one technical assistant and advised that the switch was a cost cutting move by Register.com by another technical assistant.

I own a vanity domain, which I rarely use. It was bought through Register.com a few years ago. Recently, Register.com has been sending me nagging emails to renew the subscription to this domain. These I have put on one side, meaning to cancel the ownership when I got round to it. I wanted to transfer it to a more professional ISP. Then, suddenly, I got an email from Register.com saying that an automated renewal has failed due to my credit card on their files being out-of-date. Again, I thought I'd sort it out soon. But I am sure that I never set up an auto-renewal. But then I got flu, and all of these things got forgotten.

My experience with Register.com has been one of the most unpleasant ever. They advertised all-inclusive services, but then after I paid the initial fees, they made me pay for the additional services that I needed (specifically redirect). Then I decided to move to another service. They are holding my domain name hostage (75 days after expiration) to try and force me to continue service with them. Customer service people talk in circles, put me on hold for 20 minutes, 45 minutes... never to return. Their practices are unethical, and they should not be allowed to continue their business. Do not use their services.

Before I paid my dollar to Register.com, I asked to make sure that I would be able to forward and mask my domain. The rep said that the first option is free and that they would have a link to register.com at the bottom of my website and it would compare to the Facebook chat button. Or I could pay a $49 fee to have it removed. It turns out the tiny Facebook chat button sized banner to register.com takes up about 10% of the page, blocking the ability for my prospects to enter contact information. I'm rather upset about it and register.com gave me the "either pay or ** off" attitude about it. I wrote about most of the deets in my blog if you care to read the rest. I'm not the person that writes complaints online, but these guys are truly unethical to the core and I'm embarrassed to even have done business with them in the first place over a lousy 99 cents.

When I purchased my domain, there was no mention of Register.com placing an ad banner at the bottom of my website. I understand that they wanted $200 for an upgrade which will remove the banner. It appeared to me that since they were advertising on my site, they owed me and everyone else click fees. I'm ready to sign on a class action against Register.com. Based on all the complaints, it would appear that there are thousands of others as well. Is there an attorney out there ready to take on this case?

Same as what the other people have written. It takes 40 mins. to talk to someone. That is **, this company sucks. They use deceptive emails that your domain is going to expire. Run. Use Go Daddy and get online coupons.

Register.com fraudulently used our PayPal account to complete an unauthorized renewal of our domain. We never received a notice until after our credit card was charged. Then, they refused to renew our domain and told me that we would have to wait 90 days to buy it back when I asked to transfer it to another host. Their customer service is horrible, and I had to speak with 3 reps and a supervisor who had me on hold for 30 minutes. I will never do business with them again and will file a complaint with the Federal Trade Commission.

Unauthorized renewal: Reviewing our credit card bill, I noticed a charge, which turned out to be domain name renewal. First off, we never authorized or gave permission to renew. Secondly, the cost was nearly a 400% increase. Neither action was ever disclosed until we saw the rouge charge. It seems like a pretty dishonest way of doing business to me.

I have 3 domains registered with Register.com. Yesterday, I got 2 emails with invoices for renewals that I did not request. I called many times and their customer service is pathetic. They tell you that wait times are 40 to 60 minutes. Who waits for an hour to speak to someone? Anyway, I went into my account and discovered that I could not cancel the automatic renewal feature. The operator I spoke to (not the customer service rep, mind you) said that the disabling of automatic renewal had been removed from my account as part of an upgrade. Ha! These guys are crooked. I plan to challenge the charges, cancel my domains with them, file a complaint with the Better Business Bureau and speak to my attorney to see if what they are doing is even legal (if it is, it is definitely unethical). My recommendation, don't do business with Register.com. Transfer your domains elsewhere.

Renewal/Moving Accounts - I've had domains with Register for 5 years and several email accounts. They couldn't supply what I needed for my website to fit in my budget, so I found somebody who could. I needed an authorization code from Register to give to my new hosting company, but since it was 2 days before my account would expire, there was a freeze on giving me my auth code. I was told I needed to renew for 1 year, $40, then they would give me an auth code or I could wait until it expired and then bid on it as they would auction it off. It seems like this is extortion to me. I paid it as I didn't have a choice. But come on, I was a customer for 5 years! Who treats customers they've had for 5 years like that. I would avoid Register at all costs.

When the charges for my domain renewals came in, I tried to call the billing dept. for an explanation of the charges. Despite waiting for over 30 minutes, I never got through, nor did they return my call after I left my phone number as instructed. After wasting days waiting for a return call, I asked my credit card to cancel that part of the charge that I did not understand. I explained my actions in an email to Mr. Sandy **, a vice-president of customer relations. Apparently, he forwarded my email to someone in customer relations as I received something like an email from someone else without an explanation of the charges. And instead of an apology, I was informed that reactivating my domains would cost $250 each.

I have registered hundred domains at Register.com with many user names. I see that most of my domains disappeared and Register.com has taken over most of my domains without informing first and without any refunds. I just want Register.com to activate my domains or Register.com make my domains available again and refund all of my domains so I can register them at NameCheap.com or Name.com. Please, someone help me.

A cautionary tale: I am the bookkeeper for my husband's business and nearly all payments in his business account are auto-pays. He signed up with Register.com almost one year ago and agreed to monthly payments. I foolishly scheduled the payments on a fixed date basis, the date my husband's subscription started. The monthly charge is $94.95. Recently, the charge caused an overdraft in my husband's account. Upon investigation, we realized that the charges are every 27-28 days and not on a fixed date. The math goes like this: $94.95 each month for 12 months equals an annual payment of $1,139.40. Over the course of a year, payments are charged every 28 days resulting in a payment due 28 days earlier for the first payment of your second year and so forth.

On 08/11/2011, I made an online transaction of $93.95 to register.com for purchasing a domain. But later, I thought it was too expensive and asked the customer care people to cancel the order before activating it. They told me that we have canceled the order, but I have checked with my bank and the amount has not been credited back to my account till today.

My refund for about $8 was made on the initial registration transaction, after a complaint was made to PayPal, regarding a fraudulent billing by ** on a subsequent transaction, which proceeded, although I unchecked all of the services billed, and requested only a domain name registration for about $8. The charges for these unchecked services were indicated as paid through PayPal. A previous registration payment of about $8 had gone through PayPal. The payment of $133.95 was then confirmed, without me having any access to PayPal, to make such a confirmation. PayPal was immediately notified that the billing was fraudulent, and a refund of about $7 was requested from the earlier transaction.

Register.com not only automatically renews unwanted domain names you want to get rid of, they actually will stoop to the level of billing their products to old expired credit cards with invalid numbers. It is now the year 2011, and they billed an old card that not only expired in 2005, but had its number completely changed at that time.

I placed an order yesterday and received confirmation of the order via email. Later in the day, I received an email stating there was a problem with my payment. The two domains in the order did appear in my account information online. I updated the payment method. But again today, I received an email stating that the payment was a problem. I then called and was told that I needed to re-order. When I attempted to re-order, the cost of the domains increased by $33 each! That is bait and switch or technical issue. They did not honor the terms of the order.

My domain expired yesterday. I went to register.com to renew only to find that they have added $25.00 service charge to re-instate my domain in addition to the normal renewal fee which is nothing more than a rip-off. There is no grace period whatsoever on expired domains. If I had been aware of this change in service fees, I would have renewed ahead of time. I feel that this is an unfair charge from register.com. My website is offline which means that I am losing money from Google ads until this matter is resolved.

This year, we moved to a different hosting provider. But before doing that, we have paid Register.com fee for 2 years. Even if we decided to move, we did not request for any kind of refund. We just left it alone. Around 3 to 4 months later, they put put website up for sale. We called them up and they said it will take 3 to 10 days before we get our site up and running again. They don't have the right to do that to our site in the first place. They have released us already after they gave us the code and we did not ask for a refund for the 2 year fee. I was very surprised when I checked online and saw that there are hundreds of complains about this site.

Due to an inactive email address, I did not receive renewal notice. As soon as my domain expired, I realized the issue. I went to renew the domain the same day it expired and they charge $30 to reinstate the domain, on top of the already ridiculous $35/yr registration. I called customer service and they refused to waive the reinstatement fee. I said I was going to transfer to GoDaddy and the rep told me GoDaddy charges $80 to reinstate (untrue). Now in the transfer process, my request for an Authorization Code "if approved" will be emailed in 4-5 days. What a piece of garbage company.

We purchased hosting service from register.com and paid for 3 years in advance. After a year we moved to a different hosting provider and asked for a prorated refund like all other hosting services provide just to be told, too bad we went past the 30-day cancellation. So they get to keep the funds. We are a small non-profit that provides wishes for sick children, so now we will have to probably miss a child or two.

I purchased the Do-It-Yourself Web design package but never got around to designing my website. I then asked if I could have someone at Register.com design it for me. They charged me $365 for this service with unlimited editing for 30 days. Easy to offer unlimited editing when they don't respond to emails and take two weeks just to put a sample together.

I have been involved in ongoing email and online customer contact with the company to terminate domain and CMS hosting services. I have tried to turn off the automatic monthly billing feature within my account to no avail. It looks like you can but is a bogus feature. Their "help" contact center has not been able to assist me to date with stopping these monthly recurring charges. I have asked for a specific name of an individual supervisor or manager. Lesson learned for me so far: Be cautious and informed about which firms I give my credit card information to. I should have checked the web for complaints of this nature regarding the company before ever trying their service.

On 5/30/09, I logged in to my Register account to renew my web hosting and private domain service. Having confused the private domain with domain registration, I purchased a one-year domain registration contract for $35 as well as a one-year web-hosting package for $95.96. When I realized I'd erred in making the first purchase, I contacted Register.com customer support email, explained what I had done and asked them to refund the $35. On 6/4/09, I logged in to my bank account in the afternoon after several confusing Register replies and saw that both the $35 and $95.96 charges had been credited to my account. While it wasn't what I'd asked and with no explanation from Register, I credited my bank ledger the $35 but left monies to cover the $95.96 believing the issue was now being treated as a do-over. I continued to make necessary purchases and did so feeling confident the issue would be resolved as I had asked.

My domain was given away to a fake emailer, who claimed that I had sold it to them. Register took a fake email from someone claiming to be me and let them have a domain I had registered for another 10 years and had registered for years prior. My domain was stolen and sold to an individual for $10,000.00. I have been completely ripped off. I need help. I can't get anyone to help me. Register won't listen. Attorneys won't help. Please help.

A UK domain was originally registered with this company, through a reseller. After several years, the time came to move registrar. This process is normally painless: first control of the domain itself is passed to a new company, then that company will update the DNS server addresses controlling the domain, and finally the previous registrar should disconnect. The whole process takes several days: to guard against technical problems, changes can take 2-3 days to be fully distributed.

I have spend a lot of tome tring register.com to clear my name. This is very frustrating and conserns me that my name has now been assoiated with a crime by register.com by giving out my information.

We cannot used that domain name and sell our product, of the same name until they realease it and we would like to set our website up using the name they are sitting on instead of the name we currently have.