Register.com Reviews

I have been with register.com for over 20 years. In late 2010 it was overtaken by WEB.com and service has gone downhill dramatically but knowledgeable customer service and functionality and Web.com Group, Inc. (Siris Capital) Management has been even worse, this is clearly why WEB.com has such a horrible reputation with Consumer Affairs. REGISTER.COM should have never sold out - and has placed no value on customer service, only revenue - revenue that is STOLEN through deceit and fraud.

Real crappy service - I have my email service with them, I wish that I had a simple way to move to a different provider. Many sync issues and down time. Complicated settings and very very long wait times.

I've been a customer since January 2005 and just had the absolute worst experience with their support. I updated a DNS A record via their online portal and it created a duplicate record instead. I called support to get it fixed (I can't delete the *.domain.com record) and they were all beyond incompetent. Once I was connected to a support "engineer", I emailed them (they only had gmail accounts) detailed information and included screenshots. They then deleted records I did not authorize to be deleted. Once these records were put back to their original IP addresses and propagated, Web Forwarding no longer worked; it still doesn't work. I wanted to make a complaint and was told to file an abuse report against my own domain. The "supervisor" was also no help and is the absolute last line of escalation. These folks make Tier 1 telecom support look like rock starts. If you want your stuff to work, look elsewhere.

We wanted to move our domain from them to another carrier. Did it before expired, went to use the Auth no. Didn't work, went back, said I would have to pay 68.00 to unlock domain cause it was now expired.

Our church has a domain with Register.com, currently our website has been down now going on 2 months. The person who originally set up the domain with register.com passed away in 2012. We have provided the multitude of paperwork they require so we can have access to the account as they request an ignorant amount of information, even providing them the death certificate has gotten us no where. But yet they take our money so we can keep our domain name. Currently have lawyers working on this as it is illegal to pay for something yet can not have access. PLEASE seek anywhere to obtain your domain name besides register.com!!! Crooks!!!

My email was down for over a week and I called customer service for help, to no avail (I repeated this about 5 times due to incorrect information and the transferring of my call to less helpful people. This is the most frustrating thing I've experienced with email since AOL. The degree of incompetence and blatant disregard for their customers' business affairs is unbelievable. Can we put a number or value on the loss - I know I'm losing business and it's unacceptable. I've received no explanation, no apology, no reasoning or even projected timeline for how long this will continue (intermittent service). But, I have been encouraged to purchased their tech service and assured that the service will surely rectify all my e-mail problems. I did and it didn't.

Ugh. In the past service was all done from Canada. All email was upgraded (not) and all the folders in MY folder do not populate properly. I have been paying for extra storage to keep records of Corporate, Municipal and medical injuries and other Fire Department records. I am working with the new third-party support who are great but can't solve the problem and no way to talk to register.com corporate support. All outsourced. My blood pressure is going up. The PDF, Excel and all legal doc did not come over to new email that no one notified me was happening. I contracted for the extra service so still working on it.

I have had my Biz emails down 3 weeks from their upgrade. I have talked to 17 Support Mocking-birds who all have said they found the error & it will work in 2 hours. It has not! A Supervisor was to call me back twice & no call. I hate being lied to and my emails are the way we make money. I have been with them 18 years and this is a terrible way to support long time customers! I wonder if I can sue them if I lose my Biz over this nightmare?

I am a 20 year customer of Register.com Hosting my email. I had nothing but issues over the past 5 years with email for my business, My email has been down now again for 3 days. This has cost me Thousands of dollars plus repetitional lost that I cannot recover. As many complaints that I see here I am very surprised that there is not some sort of class action lawsuit against them. Their stabilty with Web hosting and email hosting and customer service and support is BAD. This is the last straw this time with me. I am making the move. DON'T USE THEM. YOU WILL BE SORRY.

I am also one of those who has used Register.com for 20 years, and their "service" has been fine - when it works. For the past 4 days, my email has not been properly working and my business is suffering, horrendously. They blame it all on Microsoft. And there is never any attempt by the Register.com to keep us informed, in any other way. This is the most abysmal business ethic and effort I have ever experienced! And I have been in business for 50 years!

My company's website has been down for FOUR DAYS. I've called twice a day, each day, and every time Register assures me it will be back up and running in an hour. I've lost customers that I'll never get back. Take your business anywhere but here.

Going on a year trying to move a domain away from them. We make the request and the auth code never arrives. We call support and they have no idea what is going on. We ask for escalation and their L2 or managers won't even speak to us. One time their offshore person called me back and identified himself as being from another company. When I questioned him he became flustered and said "oh I said the wrong company." Ridiculous they are even allowed to stay in business.

I've been using this for about 20 years. In the past year, my email simply stops arriving. Their customer service is almost non-existent and poorly trained. I went for many years with very few problems. Their website has become a hustle site, almost totally focused on selling product and you can tell where their focus has gone to. It appears that someone is just milking the cash flow and not maintaining the business.

This review is to not only create awareness but share the frustration with the customer service experience with Register.com. I have used them for other 20 years and they used to be good when they had someone from the US that could take a call and help. Now.... Completely different story. You call and you get a person from the ** that have no clue what they are doing, they are only trained to ask some scripted questions and have no actual training on how to help customers.

I have used Register for a long time, 2 decades, but they are unreliable, do not issue refunds, and have the worst tech support I have encountered in my life (I say this with extreme measure). This company is a corporation who has hired script readers in other countries to do tech support and or maybe escalate cases, with customers waits from 5 days - 2 months.

I have had the same domain name for business (a portfolio site) for over 20 years. I just discovered my site wasn't working. Long story short, it was because my domain name was sold out from under me. They claimed to have reached out, but I never got an email as I switched emails. They could have sent a snail mail or phoned me. After 20 years, you'd think they would have been suspect of someone buying my domain out from under me. It is now going to cost me thousands of dollars to create an entire new site, new business cards that promoted this site, and so much more. Be careful and keep on top of them.

Register.com is one of those companies that lures you in with discounted initial pricing and hides the recurring costs. Their services are OK. It's their treatment of the customer which is deplorable. I finally transferred my domain out after they planned to charge me $43/year to maintain it. Once the transfer was complete, they retained my credit card and had it attached to auto-renew services. After an hour on the phone, they have deleted my card from their system. I have no patience for companies that focus more on making it hard to leave rather than giving me a reason to stay. Please don't reward this terrible organization.

To say I am frustrated with this company does not even begin to tell the story. I had a website with them which they deleted after I spent hours on the phone with them and the phone reps just lied about what was going to happen. I finally switched my domain name to Squarespace and decided to keep my e-mail with Register.com, what a mistake, Again lies, incompetence and never an apology or an attempt to make things right. The management must be hiding somewhere because they just put incompetent reps on the phone who I sometimes feel sorry for, They are poorly trained but they are also taught to just say whatever comes to mind to get rid of you.

I am unable to get my SSL hosting issue solved. Called three times and after waiting almost an hour each time was told to wait anther 24 hours or whatever they did (and told to wait 24 hours) did not work. Meanwhile my site gives and security error message when navigating to it.

This is the most incompetent company I have ever dealt with. Forever hold times, service agents who don't know what they are doing, ignoring requests, setting up impossible rules and guidelines. They started services for me that I did not request or use, then when I tried to cancel and get a refund, they did not really cancel and kept billing me. And then said that because it was not cancelled, they would not give a refund. Read their reviews on all the different review sites. They all agree. This company is horrible and a dishonest rip-off. Giving one-star is far too generous.

I called their customer support a dozen times and their technical support couldn't provide clear direction. They were even rude! I had to fight to get my money back. Don't use them and go with GoDaddy or someone else instead.

The worst company, they have locked my account for the 3rd time. Each time I go to move my account they lock my domain and hold it hostage. They do it for 60 days. When you go back to move they do again. Criminal at best. ICANN and Web.com all in bed together. They lie.

A domain renewal was set to 'auto-renew' in error. When it was auto charged to my card I tried to get a refund as this is an old company no longer in existence. They refused because it was 37 days past the charge date and their policy is 30 days. It took 37 days because it took me 7 days past the billing cycle to get the credit card bill - thanks to the slow postal service. The charge was made on the FIRST day of the new billing cycle. Tried multiple times to get customer service to work with me but they refused. It was a 3 YEAR RENEWAL so it was a substantial amount. I've been a customer for over 30 years for multiple domains so I was outraged they would not consider a refund.

They advertise domain transfers for $10 which includes a year, plus another extended year for free. Then it is supposed to renew at the current price upon expiration. In fact, they added the two years, but then charged me an additional $15 immediately for a total of $25. It's a misleading scam. A long phone call achieved nothing. Also, they charge $1 for privacy on the listing which had been free at GoDaddy.

We have 2 email addresses and our domain set up with Register.com. Recently, the emails from another web mail server weren't being received by our Register.com email. When I called Register.com, I was told that the problem was with our other web mail server (Ionos) and would not take the initiative to find out what to do to correct our issue. I called Ionos and they told me that the problem was with our DNS at Register.com. When I research the problem, it appears that the Ionos person was correct but yet Register.com does NOTHING. We will probably have to move our DNS service and web mail addresses to Ionos because Register.com doesn't provide competent customer service and leaves the customer with the problem - after they are being paid on an automatic renewal. This is unethical and basically, stealing from consumers. Beware of Register.com!

When you have trouble accessing their site due to... a password issue etc... Register.com offers a few options to get a hold of them... Email Us - here's an option that is useless. You have to "LOG IN" to submit a support ticket. Chat Now - Lol... this button actually doesn't do anything. Call Us - You can speak to their award-winning (they made this up) support team.

This company is very shady, not upfront on anything. They randomly charge without providing services and when confronted you never get an email back. I highly discourage using this service. They don't disclose renewal costs either which is dishonest.

I’ve been using this company for well over a decade with “not too big” issues until 3 years ago, when ghost payments of few dollars were moved from my bank acct. to their company. They weren’t able to explain what happened and refund half the money. This year I received an email saying my account was being auto-renewed, setting that I have set off, and by the way, one month earlier than it should be. The auto-payment was of 38 dollars. After few hours online spent with a representative, unapologetically told me the payment was going to get refunded into my account. Today I checked my bank acct. and only 28 of the 38 was refunded. I last years excuse was a mistake. Haven’t heard back from them as online help shows very busy. This is A FRAUD and as so I will take legal action to avoid this scam artist to keep stealing people’s money.

I have been with Register.com for a web site and e-mails for almost 20 years. The renewal was in November, 2020. They took my money and now my business e-mails do not work. I have opened numerous tickets, but to no avail. I am in the UK and have telephoned, whereby one call cost over $20.00 dollars. Other call go unanswered. I have asked in one ticket to register a complaint. When I perused their site the following day, the ticket had been removed! They now do not reply to any of the tickets I open. Appalling Company with no customer service and nowhere and no one to make a complaint to – how can they be allowed to run such a Company in America!

We have had domain and email hosting for over 10 years with this company. Our services are always renewed and paid for on 12/15. They have now charged us a month ahead of time for a service we were planning on canceling when this latest year was up. There is no way to get a hold of them to cancel as one is put on hold for 45 minutes to an hour and then told that you have to speak to another department. They purport to transfer you but then hang up. I plan on disputing the charges with my credit card company and just getting a new domain name and email hosting with another company. Stay clear of this company. It’s all headaches. By the way, their email hosting is prehistoric. No spam blockers so you get spammed day and night.