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Last updated: April 11, 2018

12 LastPass Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 11, 2018

Their support is terrible. Even as a "premium user". No phone number, days and weeks between responses that don't even seem to be relevant to my current problem. Too reliant on "export, uninstall, reinstall, reimport" as their like only solution to problems. I can't even log into the help center on my paid, premium account because their web programmers shove the login back to the "my sites" landing page. ** LastPass.

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Verified Reviewer
Original review: April 8, 2018

I have had a premium account for about 5 years. This week, shortly after LastPass took money for a renewed subscription, they informed me they were ditching XMarks. This shows appalling contempt for their customers. In disgust, I have unsubscribed. My new sub with Dashlane, which is marvellous, has highlighted that LastPass is actually not all that good either.

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Verified Reviewer Verified Buyer
Original review: March 27, 2018

I have been a LastPass user for almost 5 years - first as free version and then as premium. Rates were reasonable. This year they have DOUBLED the rates for premium user, without any communication or explanation for the action. I understand that prices go up but do it fairly, transparently and communicate with your clients. Now trying to talk with customer service to get explanation. I am being put into silly loop of responses that do not address my concern.and are basically aimed at making me so frustrated that I give up. They have me by the throat now as of course I all my password in there. It's a good product but it's too bad that company doesn't care about their clients enough to be honest with the price changes.

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Verified Reviewer
Original review: March 15, 2018

I've used LastPass subscription version for about 3 years. Prior to upgrading, I use the free version for about a year. The interface is easy for me to use because I've used it so long it has become familiar to me. I always have a feeling that there MUST be a better, more simple one to use "out there", but I've tried several other similar programs, and this one seems to works well enough for me so far, even though I DO have several annoying problems with it from time to time. For example, on random occasions, the program doesn't load on startup even though I've set it to do so. Thus, when I attempt to login to sites, the autologin feature doesn't work, and the only indicator of the status is the icon is dark. That indicator is difficult to spot until I try to open passworded sites and see that the autologin feature isn't working as it should. To utilize it, I have to launch the program manually.

In some instances, the autologin feature doesn't work even though the setting is correct. Oftentimes, the program wants to save usernames and passwords for sites I've already established in LP and I get incorrect logins and errors from the websites I attempt to use. Recently I changed ISPs, and that was a total cluster... There's no way to make batch changes. You must open each website one by one, change your personal user data in each one, and then change the entries in LastPass - a cumbersome, lengthy, and time-consuming process. Because I'm a home user and I don't have to be overly concerned about security in my office, so I'd love to be able to print out the myriad list of URLs, usernames, and passwords, so that if a crash during which data without trying to recall it all, or access each website and go through the "lost password" process on each. Think about that!

Also, I haven't seen an update in the software in all the time I've used it, which leads me to believe the creator(s) are assuming the software is as good as it can be and doesn't need tweaking for ANY reason, even though there are probably plenty of users making input which, if attended to, could significantly improve the product. I'm going to undertake a review of other like programs to see if there's one that is better and has fewer user complaints. Despite all that, I keep LP because the effort to populate a new one would be so labor and time intensive. That is unless the newest and best was clearly better and more user-friendly than the LP current version. Meanwhile, I keep hoping one like that will eventually become available.

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7 people found this review helpful
Verified Reviewer
Original review: Feb. 22, 2018

I was locked out again within the last four months. Account recovery does not work. They say create new account, so I try using my email address, which results in LP saying that email account already exists and therefore I cannot do that. The password hint box sent to email is blank. I have received several emails from LP which haven't helped me one bit. I have no idea how to get around this ridiculous runaround. There is no way to actually get real help. I forgot my master password which is my fault, I will take responsibility for my own mistake, but LP will not do anything but give the same pat advice over and over. I do not have the receipt as I only use the free version, and I am glad I do because if I was paying for this lousy help I would really be sick.

4 people found this review helpful
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Verified Reviewer
Original review: Jan. 3, 2018

I signed up for a Premium Family account at a cost of $48 annually. I was supposed to be able to add up to 5 family members. However, the family member I added was never able to establish a password, and the technical support I requested was unhelpful. We were directed to delete her account then create a new one. However, we could not create a new account since her email remained in the system. The support team didn't get the problem despite multiple explanations, and the ultimate recommendation ended up with my account reverting to the one person, free account. My issue is not with how LastPass is effective, but the difficulty in obtaining technical support that can actually understand the problem and the impossibility of actually talking to a person.

10 people found this review helpful
Verified Reviewer
Original review: Nov. 3, 2017

LastPass does a good job of saving passwords and keeping them in a secure "vault." It's nice to remember only one password. It also generates complex passwords which is helpful. There is an option for multifactor authentication which is a good idea. I chose Yubikey and purchased two of their keys on Amazon for $80.00. LastPass prompts for the Yubikey but if I don't provide it it will open the vault containing all my passwords anyway. So even though I enabled Yubikey multifactor authentication in my settings I don't get it. Naturally, they want everyone to upgrade to the $12 version of LastPass but it makes no sense to start paying for something that doesn't work.

12 people found this review helpful
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Verified Reviewer
Original review: Aug. 9, 2017

Not a Premium account. While I do not keep bank account and other important passwords online I find LastPass keeps library, educational and other passwords accessible. I've used LastPass for years. Never had an issue. Plus, when I can't be creative enough to make my own password I love that LastPass can generate one for me. And with just one password to remember I can log on from any of my devices. :-) Even when away from home.

16 people found this review helpful
Verified Reviewer
Original review: Aug. 4, 2017

I've paid a for a 1 year LastPass Premium Subscription on April 7, 2016. On May 9, 2016 I was billed for another 1 year subscription! Again. They say I over billed myself?! Customer Service said 'sorry' No Refund. After showing screen shots to prove they made the extra bill. NO REFUND 'sorry'. I made sure auto renewal was unchecked. Today, Auto Renewal checked ON again! Not by me. So disappointed. They've changed since being bought out by LogMeIn. Your payments go to Marvasol Inc DBA LastPass. Forget being heard after they have your money- whether their fault or not. Stay with free account or better yet, use another password manager.

40 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: March 31, 2017

I am a long time Premium user and I JUST renewed about a month ago and have more than 11 months left and asked for a full refund as I will not use it any longer due to all the exploits and security issues. I was told no it was too long ago (Ummm it just renewed 3/9/17) and to transfer it to someone else. I do not want to transfer it nor should I have to especially with all the security risks of late. I was denied my refund and forced to lost money while my husband who also renewed received his back.

33 people found this review helpful
Verified Reviewer
Original review: Feb. 24, 2017

Here you go! LastPass has been fairly straightforward and I have been using the service for about 3 years. Out of that time I have loss my passwords on two different occasions. The first time support after a week was able to retrieve my passwords and I was able to continue without any further disruptions. Recently, LP has lost my passwords again. This time and it's been over three weeks support hasn't been able to retrieve them. I will post every couple of days to let you know when I finally regain my passwords.

59 people found this review helpful
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Verified Reviewer
Original review: May 26, 2016

It has been said that today's age of doing everything through computers and the internet opened up our generation to a new age of criminal activities. Not being tech savvy, I've been wary in making online transactions because I'm afraid it doesn't have the safeguards I'm used to when doing it old school. But with LastPass, I'm not afraid to have an online life anymore. It's easy to use and gives almost instant alerts whenever my email or bank account is opened in any device other than my cellphone or laptop. It makes me feel secure and unexposed. I have told family and friends about it.

30 people found this review helpful

LastPass expert review by ConsumerAffairs

LastPass is a standalone password manager that integrates with any web browser so that users can log in even if they use a different browser at home than at work. It is one of the best-known password managers available and has received critical acclaim.

  • Works across browsers and platforms: LastPass users can access passwords via any web browser, including their mobile device browser, making it easy to access passwords no matter where they are.

  • Offers extra features: LastPass offers a password generator that helps users create secure passwords and an online form filler that saves time.

  • Has two-factor authentication: Users can set LastPass to require them to insert a flash drive in addition to putting in a password to unlock the software.

  • May be too easy to access: Anyone with an Internet connection can access a LastPass account if two-factor authentication isn’t set up and they have the password.

  • Additional features: LastPass offers a premium account option, which requires users to pay more to access advanced customer service tools such as screen shares.

  • Best for: Small business owners, CEOs and executives

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LastPass questions and answers

What problem is LastPass trying to solve?
LastPass is a password manager that helps millions around the world solve their password security problems. By remembering your passwords, generating strong passwords, and autofilling your web forms and logins, LastPass makes it easier and safer to get things done online.
What sets LastPass apart from the competition?
You can access and use LastPass from every device you use, at any time, including any Windows, Mac, or Linux computer using Chrome, Internet Explorer, Firefox, Safari, or Opera browsers. With our Premium service for $12 per year, download our apps for Android, iOS, BlackBerry and more for convenient on-the-go access to your important information.

Our architecture is also unique, because LastPass never knows your master password. Your data is encrypted locally on your device, so everything that is synced to LastPass is encrypted, and LastPass never has that encryption key, ensuring your data remains accessible to you and only you.
What needs does your product fulfill, and how do you fulfill those needs better than your competition?
LastPass makes online life more efficient and more secure. It fills the need to remember all your passwords and enter those passwords daily as you login to your online accounts. LastPass instantly fills out any online form as you register for new services or complete online purchases, saving you from having to waste time typing in the same personal information over and over. LastPass is an essential tool for managing your passwords and online accounts.
What’s the most common misconception consumers have about LastPass?
LastPass never has the key to your LastPass account. Because only you know your master password, and because data is encrypted locally on your machine (and not after syncing to LastPass), your sensitive data remains secure and accessible to only you. LastPass is a "zero-knowledge" cloud service.
What is something you wish every consumer knew about LastPass?
Password managers are for everyone! Everyone who goes online can benefit from a password manager to help them remember their logins and generate unique, strong passwords just like the cyber security professionals recommend.
Has your business received any rewards or recognition for its products or services that your customers would like to know about?
LastPass has received multiple PC Mag Editors' Choice awards since 2009, and was named one of TIME's Top 50 Sites of 2012.

LastPass Company Information

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United States

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