3.2/5 (324 reviews)

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

Overall Rating3.2 out of 5
See all 324 reviews

About LastPass

LastPass is a secure password manager. You can use LastPass to store all of your usernames and their matching passwords in one place. The program can be used with any device by using a mobile app or the browser extension. LastPass autofills your username and password anytime you need to log into a site.

Pros & Cons


  • Browser extension and mobile app
  • Affordable premium plans
  • Free plan available
  • Store unlimited passwords


  • 2015 data breach
  • Reports of slow customer service

Bottom Line

LastPass is a secure password manager that lets you store all your login information. There are free and premium plans for individuals, families and businesses. It’s available on your browser and mobile device.

Top LastPass Reviews

profile pic of the author
Rated with 5 stars

… with LastPass, I'm not afraid to have an online life anymore. It's easy to use and gives almost instant alerts whenever my email or bank account is opened in any device other th...

Read full review
profile pic of the author
Rated with 5 stars

… I've used LastPass for years. Never had an issue. Plus, when I can't be creative enough to make my own password I love that LastPass can generate one for me. And with just one p...

Read full review

What is LastPass?

LastPass is a password manager that uses multifactor security to ensure your information is safe. It always requires email verification when you first log in on a new device, but there are also enhanced options.

Members using LastPass Free can use an authenticator app that generates a new code every 30 seconds as added protection. The LastPass Authenticator app lets you approve or deny a login through a push notification.

Premium users have options beyond two-factor authentication, including hardware keys and biometric authentication. All your passwords, notes and other items are stored in the LastPass web vault.

When talking about LastPass security, it is important to note that the company had a data breach in 2015. While that can be a scary prospect, there was no customer data compromised in that breach, and the company was forthcoming about the event. The company has not experienced a breach since then.

How does LastPass work?

The LastPass app and browser extension protects your information no matter what device you’re using. Signing up for an account requires choosing a master password. As with all passwords, make sure it’s something you won’t forget but that’s difficult for others to guess. Once signed up, you have a vault where you can find saved items within your free 50 MB or premium 1 GB encrypted storage.

Both the app and browser extension offer a password and username generator to strengthen your security and an autofill feature to save time. The browser extension works with Chrome, Firefox, Safari, Opera and Internet Explorer, and the app works with iPhone and Android phones.

LastPass does not see or store your information. Instead, the company puts your master password through a rigorous encryption process. LastPass then uses the encrypted password to create an authentication key that is matched against the server when you try to log in.

Ultimately, LastPass doesn’t see your password because it doesn’t go beyond your computer. This encryption level, plus the multifactor authentication offered in premium accounts, ensures that your information is as safe as possible.

LastPass plans

LastPass offers free, premium, family and business plans. Free and premium accounts allow for one user, while the family account allows for six users. Other benefits of premium and family include one-to-many sharing, dark web monitoring, advanced multifactor options and more.

LastPass’ business plans include:

  • MFA (multifactor authentication)
  • Teams (secure password management)
  • Enterprise (secure single sign-on)
  • Identity (combines MFA and Enterprise packages)

LastPass pricing

LastPass pricing varies based on what features you want with your account. Many users are satisfied with LastPass Free, though there are benefits to the paid accounts as well. At the time of publication, paid accounts are billed annually and cost:

  • Premium: $3 a month
  • Family: $4 a month

If you’re considering LastPass for business, you need to know your team size and how thorough you want your security to be. Business plans are also billed annually and cost:

  • MFA: $3 for each user per month
  • Teams: $4 for each user per month (50-user cap)
  • Enterprise: for each user per month (unlimited user cap)
  • Identity: $8 for each user per month

LastPass FAQ

Who owns LastPass?

LogMeIn Inc. owns LastPass. The company acquired LastPass in 2015.

What is the difference between LastPass Free and LastPass Premium?

LastPass Premium gives users access to tech support, multifactor authentication options, 1 GB of encrypted file storage, dark web monitoring and more.

Is LastPass a good idea?

LastPass is a secure way to manage all of your passwords. If you’re a person who has several passwords for various sites and accounts, LastPass is a good way to keep track of them all securely.

Does LastPass have a limit?

LastPass does not have a password limit for any level. LastPass Free and Premium only allow one user, though Premium allows one-to-many sharing.

Is LastPass safe?

Overall, LastPass is a safe option for your password management. The company offers multiple plans to fit different needs, and its free option is often robust enough for most users. If you’re concerned about online security or having your accounts hacked, checking out LastPass for enhanced protection is a good idea.

LastPass Reviews

  • Recent
  • Oldest
  • Most helpful
  • Any
  • Rated with 5 stars
  • Rated with 4 stars
  • Rated with 3 stars
  • Rated with 2 stars
  • Rated with 1 star

A link has directed you to this review. Its location on this page may change next time you visit.

How do I know I can trust these reviews about LastPass?
  • 4,241,839 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.
Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: April 28, 2023

DO NOT BUY THIS SERVICE. I have spent HOURS TRYING IN VAIN to insert my new credit card number. The circles Lastpass has put me through are unbelievable AND impossible. Although I would like to pay for the service, I cannot "get through" to enter my new number. Last Pass is erasing my account and all my passwords because I cannot update my credit card number because of the impossibleness of changing my credit card number. THERE IS NO SUPPORT AND NO WAY TO NAVIGATE THROUGH THEIR RABBIT HOLES. DO NOT USE IT.

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 30, 2023

I have been a LastPass paid customer for many years. I have (had) 450 passwords saved in there, so I can say I was a power user. They got breached in 2022 multiple times. They did a very poor job of sharing the information of the 2022 breach with their customers. When I reached out to them, they even tried to downplay the impact of the breach. My data got stolen and they think it's not a big deal. I am left with a daunting job of updating 450 passwords, which I estimate would take me a total of 45-90 hours. Here is why I am dis-satisfied with LastPass.

1) LastPass has had a history of breaches. 2015 then multiple times in 2022. Last pass did not learn from their mistakes.

2) LastPass did a poor job of informing their customers. When I reached out to them, they tried to downplay the impact of the security breach.

3) LastPass does not encrypt all your information. E.g. URLs and Names are not encrypted - that is just baffling to me! Contrast that to 1password, where everything is encrypted.

4) They do not protect their customers against choosing a weak master password. Being in security, they should expect that humans choose bad passwords. Compare to 1password where 1password adds a concept of a randomly generated encryption key. Yes that makes it more difficult for a customer to set up 1password, however I prefer security.

5) Now I have migrated to 1password. After I did, I realized that the user interface of LastPass was also very clunky! I don't think I have seen any major UI updates to LastPass in many years. 1password is much easier to manage. Lot of the things are subtle and difficult to put here but as an example 1password protects customers by using 'windows hello', 1password simpler when 1 website has multiple logins, 1password is easier to update password. Oh but wait, this is a LastPass review not a 1password review.

2 people found this review helpful

Not sure how to choose?

Get buying tips about Password Manager delivered to your inbox.

    By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

    Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 22, 2023

    LASTPASS is absolutely the most worthless product I've ever experienced. I've worked with it off and on for 2 weeks and I have YET to get any benefit out of it. I set up my master PW (because if you lose that, you're screwed) and I know I enter it correctly) and LastPass will NEVER recognize it and, after trying resetting, recover or any of the procedures it says to use, I get locked out because of too many failed attempts. It just keeps taking me around and around to a) send me an email with my PW hint, takes me to their recovery site only to have it block me again. EVERY step of the way it says I need to enter my master PW, which is exactly what I'm trying to do, it locks me out, I have to wait 5 minutes and then it starts the same process again. Now I have to attempt to get my subscription cancelled but, low and behold, to do that, I (you guessed it) I have to enter my master PW which it will never recognize.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 15, 2022

    I have had the worst experience with these people. I paid for annual premium service and immediately I started getting charged $10.55 per month for some credit monitoring service that I never agreed to and never activated, and never used. A year later they are STILL charging me monthly! And I have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THAT'S IT. And they are still charging me monthly $10.55!!!! I have to cancel my credit card and get a new one which is a pain in the butt because I have automatic payments on all my bills.

    I am SO furious at this company. They literally stole from me and won't give it back. I would think they would be willing to refund the money since I never used the service but they said "we have no way to activate it ourselves." In other words they're saying yes I did activate it and therefore I shouldn't be refunded the money. But I never used it and more importantly I didn't activate it. Who would? $10.55 a month to monitor credit? That's a very high price for something you can get free from the bank or many other places. That's absurd. This is how they treat paying customers. Unbelievable.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 26, 2022

    We've been trying to purchase LastPass service for 4 weeks now - their billing form would not validate our valid VAT code. There you go into multiple threads with support with only "We will forward this to the respective person" and then for days and weeks no response. And then suddenly tickets are closed without any explanations. You register for "Call me" and they do call you back just to say that the ticket is "bla bla bla" and then literally hangs up the call with "This call is going nowehere". We've already setup multiple users and accounts on trial and this is just pathetic customer journey just to make a purchase. Happy I came over to ConsumerAffairs just to see that this is a systematic problem with Lastpass and we will definitely not choose them for our corporate password management.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2021

    I have 259 employees - DON'T do it. This is terrible. Hope you read this. Wish I did. Also, heads up - 90 days to implement even though sales pushes you quickly. Then, on your own. Oh, but they'll send you their job description on why it's "not their job"...nice. I've worked in customer service my whole life and this is the WORST! We paid $10,000 for 200 licenses in case anyone is researching and makes the dumb decision to move forward. I usually respect negotiation, but clearly should not in this case. Oh, they're going "private" whatever that means.

    13 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer Verified Buyer
    Original review: Aug. 20, 2021

    LastPass lacks any kind of support. Since switching over to a paid customer as a Premium User, I cannot believe I am being treated this way. How many emails does it take for the customer service representative to take my issue seriously? The emails I get from LogMeIn keep requesting the same action: To re-install the LastPass Chrome Extensions in order to fix my login issue. THAT'S IT. They never follow up and never get a response to any of my replied emails. I have opened three cases for the same issue, but no one is following through. As a paid single user, I still cannot use LastPass. If there are no responses, then I like my money back. It's too late to do a reversal on my credit card, but I am so frustrated for not being able to do anything.

    14 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Aug. 12, 2021

    I had a great experience with Lastpass in the beginning, and then after buying premium had nothing but problems. I would be on an endless loop of logging in and out of the platform even after clearing my cache. I had bought user licenses as well and they had the same problem. I would be stuck on pages loading for minutes and updated passwords would not sync to other users without me deleting it. I had gone to support a few times and my issue was not resolved. Unfortunately on a year long subscription. Sadly ended up buying a different product even so.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 30, 2021

    I chose this software as it was highly rated in a magazine. I used it for the trial period and everything went great. I saved several passwords using it. Then I updated to the premier service, but after the free trial expired so I lost all the passwords that were saved. Now that I am on premier, my password does not work. I tried to change it but I received a message that it didn't work so I needed to use another browser to reset the account. I tried on two different browsers and still cannot access my account. The real nightmare is that there is no customer service to call, so no one to talk or write to so I don't get automatically get recharged for a service that does not work and I have no access to! Caveat emptor!!!

    9 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: June 8, 2021

    I have had Lastpass just about two year. Then I purchased the family plan to be my Wife over. She is using Password Boss. We can only export passwords as a JSON file. Be texting back and forth with LastPass. The support is lacking. Third time asking the same question. I got an email saying they were going to close the ticket. Keep in mind that they never gave me a response. When they finally respond their suggestion was to send my pass list to a third party to have them convert it. Who knows what would happen with my passwords or Identity. Smart a strong suggestion.

    5 people found this review helpful
    Loading more reviews...

    LastPass Company Information

    Company Name:
    Year Founded:
    8315 Lee Hwy Suite 501
    Postal Code:
    United States