LastPass

We had been long-time, happy and satisfied users of LastPass for several years. Then last week, we got an email from LastPass, kind of bluntly stating that the free service we’ve been using would be pretty severely limited starting in about a month, so maybe we would want to “upgrade” and PAY to get what seems like a slightly LOWER level of service. I guess the time had come when LastPass needed to get us free users to start paying. Kind of annoying.

The first technical support response to a premium customer would be copying and pasting some general information from their user manual that is not related to the issues, and it usually takes the technical support team a very long time to get back with you. The urgent requests are mostly ignored, and very much you will be on your own once you become a “premium” customer. While LP is a great toy to play with and customize, it’s 99.9% of the time a self-service product. After using the product for 9 years, due to the reliability and accountability challenges that I have been experiencing with the support team to recover my lost passwords, not having a restore capability that the similar products are offering, I’m moving my passwords somewhere else.

Absolutely terrible when making updates. Never works and sends emails to wrong person. Unable to complete simple updates. Tried this app twice in the pass and same issues. Tried updating email address 8 times and had to delete app. You can't recover your info if you forget anything yet when you delete your account it will send it to a wrong email address. Real Secure Right?

I had been a Premium user for many years and did not experience any real issues until this year. I had to contact support twice. The first time took several days and the problem seemingly resolved itself. Currently I am 3 weeks and counting on trying to access my account as I can only login to the app and not the web or Chrome extension. There is usually 2 to 3 days between replies where I am asked to do several things that have not helped. I included a video of the exact issue and it is pretty clear there is an issue on their end of things but no one has committed to fixing this or escalating the issue. It shouldn't take this long to fix in my opinion.

I contacted them and sent a screenshot with the following message: "I just tried to purchase the premium and get the Cyberweek discount, but it's not working." Their suggestion didn't work, "Please try to purchase LastPass Premium on discounted rate using different browsers and check if it is working fine." When I mentioned that, they told me that since the deal was now over, that I needed to pay full price, "I am very sorry to inform you that Cyberweek offer is not available anymore. We will notify you if there is any Offer is availabe in the future. You can refer LastPass current price in the below link." I asked why I needed to pay full price now when I mentioned the issue during the sale, and they still expect people to pay the regular price after they acknowledged having an issue. I'll be looking at alternatives.

We have been using LastPass premium plan for a little while now and the whole point of us taking that subscription is because we have believed it would allow us to send access to different websites to different people without having to reveal the passwords to those people. Thus, helping with our security. Well for the last two days, almost three, it has been apparent that LastPass is revealing passwords to users even when we have specifically chosen not to allow those users to see the password. When the user goes to enter those details, launching the website through the LastPass Vault, it takes them to the website and they can click on a little eye and it will reveal the password that is underlined which is TERRIBLE.

A Microsoft update affected my log ins including my Master Password for LastPass. After trying for days to get into the program and/or reset my password I put in a support ticket. I received automated instructions to reset it such as use your pin code or phone number for a SMS code. Unfortunately, I didn't set those up as I was never required to. The company would do nothing to help and at that point I was told, again by an automated message, that if I didn't set those up, I would have to delete and start over re-entering all my passwords. Now, would I need LastPass if I could remember all the passwords? Of course not. I am confused as to why such a deal breaker isn't built into the set up process. If you can lose everything without a pin and cell phone number why would any service allow you to bypass those contingencies?

LastPass gave no help after I lost all my passwords. The only way to contact is through email. The instructions through the email to retrieve my password were unclear. I asked a geek control friend to help me to explain to me. He went through LastPass steps, put in a password, wrote it down. LastPass went to next step after excepting new password. When we tried to get in using the new password We Could Not. I emailed for help. LastPass response was, "We do not give phone support to customer. Only to administrator/business accounts." I was emailed that I could delete my old account and get a paid account. The ironic thing is LastPass has No Live Support for general paid accounts.

I downloaded the free version (7 day trial) and installed it on my iPhone 6S and the extension in Chrome on my desktop. It all seemed good, and I liked how smooth exporting my Chrome passwords over to Lastpass went. Later that day I changed one of my passwords, and noted that Lastpass picked it up, but, my Chrome password manager did not. I checked other PCs on my cloud, and, of course they did not either. I found no way to make the system update both Lastpass and Chrome passwords simultaneously. I noticed that Lastpass relies mostly on canned Q&A. That, along with the review comments herein, told me not to go with them. Their set up may be perfectly acceptable to others, but I would like my Chrome Password Manager to keep working also, just in case.

I cleared all my cache and cookies on my browser and when I came back on I had to re-enter LastPass username/password to log in again. Fair enough, makes sense. But upon entering the correct email and password, it prompted me to "send me a verification code" via their authentication app. I got NOTHING. I clicked on "send SMS" and got absolutely nothing on my phone despite clicking 20 times and waiting an hour. Yes, that was the exact same phone number I entered into the system when signing up.