LastPass

I have been a LastPass paid customer for many years. I have (had) 450 passwords saved in there, so I can say I was a power user. They got breached in 2022 multiple times. They did a very poor job of sharing the information of the 2022 breach with their customers. When I reached out to them, they even tried to downplay the impact of the breach. My data got stolen and they think it's not a big deal. I am left with a daunting job of updating 450 passwords, which I estimate would take me a total of 45-90 hours. Here is why I am dis-satisfied with LastPass.

LASTPASS is absolutely the most worthless product I've ever experienced. I've worked with it off and on for 2 weeks and I have YET to get any benefit out of it. I set up my master PW (because if you lose that, you're screwed) and I know I enter it correctly) and LastPass will NEVER recognize it and, after trying resetting, recover or any of the procedures it says to use, I get locked out because of too many failed attempts. It just keeps taking me around and around to a) send me an email with my PW hint, takes me to their recovery site only to have it block me again. EVERY step of the way it says I need to enter my master PW, which is exactly what I'm trying to do, it locks me out, I have to wait 5 minutes and then it starts the same process again. Now I have to attempt to get my subscription cancelled but, low and behold, to do that, I (you guessed it) I have to enter my master PW which it will never recognize.

I have had the worst experience with these people. I paid for annual premium service and immediately I started getting charged $10.55 per month for some credit monitoring service that I never agreed to and never activated, and never used. A year later they are STILL charging me monthly! And I have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THAT'S IT. And they are still charging me monthly $10.55!!!! I have to cancel my credit card and get a new one which is a pain in the butt because I have automatic payments on all my bills.

We've been trying to purchase LastPass service for 4 weeks now - their billing form would not validate our valid VAT code. There you go into multiple threads with support with only "We will forward this to the respective person" and then for days and weeks no response. And then suddenly tickets are closed without any explanations. You register for "Call me" and they do call you back just to say that the ticket is "bla bla bla" and then literally hangs up the call with "This call is going nowehere". We've already setup multiple users and accounts on trial and this is just pathetic customer journey just to make a purchase. Happy I came over to ConsumerAffairs just to see that this is a systematic problem with Lastpass and we will definitely not choose them for our corporate password management.

I have 259 employees - DON'T do it. This is terrible. Hope you read this. Wish I did. Also, heads up - 90 days to implement even though sales pushes you quickly. Then, on your own. Oh, but they'll send you their job description on why it's "not their job"...nice. I've worked in customer service my whole life and this is the WORST! We paid $10,000 for 200 licenses in case anyone is researching and makes the dumb decision to move forward. I usually respect negotiation, but clearly should not in this case. Oh, they're going "private" whatever that means.

LastPass lacks any kind of support. Since switching over to a paid customer as a Premium User, I cannot believe I am being treated this way. How many emails does it take for the customer service representative to take my issue seriously? The emails I get from LogMeIn keep requesting the same action: To re-install the LastPass Chrome Extensions in order to fix my login issue. THAT'S IT. They never follow up and never get a response to any of my replied emails. I have opened three cases for the same issue, but no one is following through. As a paid single user, I still cannot use LastPass. If there are no responses, then I like my money back. It's too late to do a reversal on my credit card, but I am so frustrated for not being able to do anything.

I had a great experience with Lastpass in the beginning, and then after buying premium had nothing but problems. I would be on an endless loop of logging in and out of the platform even after clearing my cache. I had bought user licenses as well and they had the same problem. I would be stuck on pages loading for minutes and updated passwords would not sync to other users without me deleting it. I had gone to support a few times and my issue was not resolved. Unfortunately on a year long subscription. Sadly ended up buying a different product even so.

I chose this software as it was highly rated in a magazine. I used it for the trial period and everything went great. I saved several passwords using it. Then I updated to the premier service, but after the free trial expired so I lost all the passwords that were saved. Now that I am on premier, my password does not work. I tried to change it but I received a message that it didn't work so I needed to use another browser to reset the account. I tried on two different browsers and still cannot access my account. The real nightmare is that there is no customer service to call, so no one to talk or write to so I don't get automatically get recharged for a service that does not work and I have no access to! Caveat emptor!!!

I have had Lastpass just about two year. Then I purchased the family plan to be my Wife over. She is using Password Boss. We can only export passwords as a JSON file. Be texting back and forth with LastPass. The support is lacking. Third time asking the same question. I got an email saying they were going to close the ticket. Keep in mind that they never gave me a response. When they finally respond their suggestion was to send my pass list to a third party to have them convert it. Who knows what would happen with my passwords or Identity. Smart a strong suggestion.

I'm a premium account holder. I was lured into paying for the family plan with the understanding that the fee I'd already paid would be applied to the new plan. Instead, I was charged the full price of the family plan, on top of what I'd paid. And to make matters worse, I have no access to the family plan I've paid for. There is no contact number for help or support. After emailing support, I submitted the proofs of payment they asked for. Since then, there's been no reply to the many followup emails I've sent.