LastPass Reviews

When it blocks me from logging in on my PC, it's hard to catch the reason. Most times it just sends an e-mail to confirm it's me, but if I don't see it, it keeps me locked out when I'm trying to work. Then my phone wants the screen password, last pass wants another password, then the screen password again. Our IT then required the Last Pass authenticator app, which failed every time we tried to use it. I had to request a text message and start the process over again. Frustrating and time consuming.

Using LastPass on iPhone in Safari, I get that little icon over login or registration fields. Naturally, I tap it—expecting it to autofill or at least try to help. Instead, it opens the LastPass app… and that’s it. No autofill, no link back to Safari, nothing I do in the app carries over. Just a black hole of user experience. This “feature” has been broken for years, and I’ve stubbornly put up with it out of some misplaced brand loyalty. But today it actually prevented me from logging into a site until I uninstalled the app entirely. So… is this actually how it’s designed to work? Or is it just been broken for so long that we’re pretending it’s normal?

In 2024, I canceled my LastPass membership because it no longer served my needs. I deleted my payment card information and told them to cancel the account. Today, they renewed the membership, despite the cancelation and removal of the card information. Customer service is unhelpful and they claim I haven't been charged. I reported fraud to my card issuer and will be making a complain to the BBB. I may also call the FBI to report wire fraud. There are plenty of really good password protector/managers out there. This is not one of them.

I have tried two years in a row to cancel your frankly poor software (that gets exploited constantly) and customer service. But yet you CONTINUE to try to bill me every year for this even after numerous cancellation attempts. Now I had to trigger this as a fraud claim on 3/10/2024. This is not a company to trust with your passwords or your money.

I've used this product for years. It was decent. Now it's a nightmare. There are no human beings you can speak to for assistance. The "customer service" involves endless loops and user-generated how-to help guides that are largely out of date or not relevant. The company is a nightmare to deal with.

DO NOT BUY THIS SERVICE. I have spent HOURS TRYING IN VAIN to insert my new credit card number. The circles Lastpass has put me through are unbelievable AND impossible. Although I would like to pay for the service, I cannot "get through" to enter my new number. Last Pass is erasing my account and all my passwords because I cannot update my credit card number because of the impossibleness of changing my credit card number. THERE IS NO SUPPORT AND NO WAY TO NAVIGATE THROUGH THEIR RABBIT HOLES. DO NOT USE IT.

I have been a LastPass paid customer for many years. I have (had) 450 passwords saved in there, so I can say I was a power user. They got breached in 2022 multiple times. They did a very poor job of sharing the information of the 2022 breach with their customers. When I reached out to them, they even tried to downplay the impact of the breach. My data got stolen and they think it's not a big deal. I am left with a daunting job of updating 450 passwords, which I estimate would take me a total of 45-90 hours. Here is why I am dis-satisfied with LastPass.

LASTPASS is absolutely the most worthless product I've ever experienced. I've worked with it off and on for 2 weeks and I have YET to get any benefit out of it. I set up my master PW (because if you lose that, you're screwed) and I know I enter it correctly) and LastPass will NEVER recognize it and, after trying resetting, recover or any of the procedures it says to use, I get locked out because of too many failed attempts. It just keeps taking me around and around to a) send me an email with my PW hint, takes me to their recovery site only to have it block me again. EVERY step of the way it says I need to enter my master PW, which is exactly what I'm trying to do, it locks me out, I have to wait 5 minutes and then it starts the same process again. Now I have to attempt to get my subscription cancelled but, low and behold, to do that, I (you guessed it) I have to enter my master PW which it will never recognize.

I have had the worst experience with these people. I paid for annual premium service and immediately I started getting charged $10.55 per month for some credit monitoring service that I never agreed to and never activated, and never used. A year later they are STILL charging me monthly! And I have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THAT'S IT. And they are still charging me monthly $10.55!!!! I have to cancel my credit card and get a new one which is a pain in the butt because I have automatic payments on all my bills.

We've been trying to purchase LastPass service for 4 weeks now - their billing form would not validate our valid VAT code. There you go into multiple threads with support with only "We will forward this to the respective person" and then for days and weeks no response. And then suddenly tickets are closed without any explanations. You register for "Call me" and they do call you back just to say that the ticket is "bla bla bla" and then literally hangs up the call with "This call is going nowehere". We've already setup multiple users and accounts on trial and this is just pathetic customer journey just to make a purchase. Happy I came over to ConsumerAffairs just to see that this is a systematic problem with Lastpass and we will definitely not choose them for our corporate password management.

I have 259 employees - DON'T do it. This is terrible. Hope you read this. Wish I did. Also, heads up - 90 days to implement even though sales pushes you quickly. Then, on your own. Oh, but they'll send you their job description on why it's "not their job"...nice. I've worked in customer service my whole life and this is the WORST! We paid $10,000 for 200 licenses in case anyone is researching and makes the dumb decision to move forward. I usually respect negotiation, but clearly should not in this case. Oh, they're going "private" whatever that means.

LastPass lacks any kind of support. Since switching over to a paid customer as a Premium User, I cannot believe I am being treated this way. How many emails does it take for the customer service representative to take my issue seriously? The emails I get from LogMeIn keep requesting the same action: To re-install the LastPass Chrome Extensions in order to fix my login issue. THAT'S IT. They never follow up and never get a response to any of my replied emails. I have opened three cases for the same issue, but no one is following through. As a paid single user, I still cannot use LastPass. If there are no responses, then I like my money back. It's too late to do a reversal on my credit card, but I am so frustrated for not being able to do anything.

I had a great experience with Lastpass in the beginning, and then after buying premium had nothing but problems. I would be on an endless loop of logging in and out of the platform even after clearing my cache. I had bought user licenses as well and they had the same problem. I would be stuck on pages loading for minutes and updated passwords would not sync to other users without me deleting it. I had gone to support a few times and my issue was not resolved. Unfortunately on a year long subscription. Sadly ended up buying a different product even so.

I chose this software as it was highly rated in a magazine. I used it for the trial period and everything went great. I saved several passwords using it. Then I updated to the premier service, but after the free trial expired so I lost all the passwords that were saved. Now that I am on premier, my password does not work. I tried to change it but I received a message that it didn't work so I needed to use another browser to reset the account. I tried on two different browsers and still cannot access my account. The real nightmare is that there is no customer service to call, so no one to talk or write to so I don't get automatically get recharged for a service that does not work and I have no access to! Caveat emptor!!!

I have had Lastpass just about two year. Then I purchased the family plan to be my Wife over. She is using Password Boss. We can only export passwords as a JSON file. Be texting back and forth with LastPass. The support is lacking. Third time asking the same question. I got an email saying they were going to close the ticket. Keep in mind that they never gave me a response. When they finally respond their suggestion was to send my pass list to a third party to have them convert it. Who knows what would happen with my passwords or Identity. Smart a strong suggestion.

I'm a premium account holder. I was lured into paying for the family plan with the understanding that the fee I'd already paid would be applied to the new plan. Instead, I was charged the full price of the family plan, on top of what I'd paid. And to make matters worse, I have no access to the family plan I've paid for. There is no contact number for help or support. After emailing support, I submitted the proofs of payment they asked for. Since then, there's been no reply to the many followup emails I've sent.

I've been using LastPass for a few months on my laptop and iphone and it worked fine for me. Though sometimes it was stupid and couldn't detect when I created a new account on a website and wouldn't save the information (prompt me with a pop up to save it) so I would have to manually save it myself. This lead to a number of irritating situations where I generated some random password just for LastPass to not save that password for the account and of course I didn't memorize or remember it to save it so I'd have to immediately do "forgot password" and reset it again. I just got into the habit of copying newly generated passwords because that continued to happen from time to time.

Incredibly disappointed with the change to their service forcing users to pay or choose desktop/mobile. I've been using this app for 5+ years, and this will be my last. I originally chose this software because Google Password Manager was lagging behind feature wise, and LastPass was ahead of the game technically and flexibility wise. Now that Google has caught up, I will be using the mobile app to gradually transfer all my passwords before closing my account, thus giving me an opportunity to clean up the years of accumulated garbage that LastPass has offered little tooling to help manage. Their software has recieved minimal updates over the years, and I've encountered a variety of subtle but very irritating issues around both the web and mobile apps. As a developer myself, I find this to be an insult to software as a service. Good luck with it...

Literally making a consumeraffairs account just to vent against the greedy idiots in ownership/directorship/management at LastPass. They gather your passwords and hold them for free then create a paywall to force you to keep using the service. Scummy, but OK; I paid the ransom because exporting is a pain and they'd been a largely fine service. And... My Microsoft Edge browser still isn't recognizing my lastpass premium service despite the logout/login. I paid the ransom. Hostages still not released, but stuck on my phone. Definitely switching ASAP. Good thing you billed yearly for monthly service, Lastpass! Maybe you'll survive as a company to 2023... ;-)

We had been long-time, happy and satisfied users of LastPass for several years. Then last week, we got an email from LastPass, kind of bluntly stating that the free service we’ve been using would be pretty severely limited starting in about a month, so maybe we would want to “upgrade” and PAY to get what seems like a slightly LOWER level of service. I guess the time had come when LastPass needed to get us free users to start paying. Kind of annoying.

The first technical support response to a premium customer would be copying and pasting some general information from their user manual that is not related to the issues, and it usually takes the technical support team a very long time to get back with you. The urgent requests are mostly ignored, and very much you will be on your own once you become a “premium” customer. While LP is a great toy to play with and customize, it’s 99.9% of the time a self-service product. After using the product for 9 years, due to the reliability and accountability challenges that I have been experiencing with the support team to recover my lost passwords, not having a restore capability that the similar products are offering, I’m moving my passwords somewhere else.

Absolutely terrible when making updates. Never works and sends emails to wrong person. Unable to complete simple updates. Tried this app twice in the pass and same issues. Tried updating email address 8 times and had to delete app. You can't recover your info if you forget anything yet when you delete your account it will send it to a wrong email address. Real Secure Right?

I had been a Premium user for many years and did not experience any real issues until this year. I had to contact support twice. The first time took several days and the problem seemingly resolved itself. Currently I am 3 weeks and counting on trying to access my account as I can only login to the app and not the web or Chrome extension. There is usually 2 to 3 days between replies where I am asked to do several things that have not helped. I included a video of the exact issue and it is pretty clear there is an issue on their end of things but no one has committed to fixing this or escalating the issue. It shouldn't take this long to fix in my opinion.

I contacted them and sent a screenshot with the following message: "I just tried to purchase the premium and get the Cyberweek discount, but it's not working." Their suggestion didn't work, "Please try to purchase LastPass Premium on discounted rate using different browsers and check if it is working fine." When I mentioned that, they told me that since the deal was now over, that I needed to pay full price, "I am very sorry to inform you that Cyberweek offer is not available anymore. We will notify you if there is any Offer is availabe in the future. You can refer LastPass current price in the below link." I asked why I needed to pay full price now when I mentioned the issue during the sale, and they still expect people to pay the regular price after they acknowledged having an issue. I'll be looking at alternatives.

We have been using LastPass premium plan for a little while now and the whole point of us taking that subscription is because we have believed it would allow us to send access to different websites to different people without having to reveal the passwords to those people. Thus, helping with our security. Well for the last two days, almost three, it has been apparent that LastPass is revealing passwords to users even when we have specifically chosen not to allow those users to see the password. When the user goes to enter those details, launching the website through the LastPass Vault, it takes them to the website and they can click on a little eye and it will reveal the password that is underlined which is TERRIBLE.

A Microsoft update affected my log ins including my Master Password for LastPass. After trying for days to get into the program and/or reset my password I put in a support ticket. I received automated instructions to reset it such as use your pin code or phone number for a SMS code. Unfortunately, I didn't set those up as I was never required to. The company would do nothing to help and at that point I was told, again by an automated message, that if I didn't set those up, I would have to delete and start over re-entering all my passwords. Now, would I need LastPass if I could remember all the passwords? Of course not. I am confused as to why such a deal breaker isn't built into the set up process. If you can lose everything without a pin and cell phone number why would any service allow you to bypass those contingencies?

LastPass gave no help after I lost all my passwords. The only way to contact is through email. The instructions through the email to retrieve my password were unclear. I asked a geek control friend to help me to explain to me. He went through LastPass steps, put in a password, wrote it down. LastPass went to next step after excepting new password. When we tried to get in using the new password We Could Not. I emailed for help. LastPass response was, "We do not give phone support to customer. Only to administrator/business accounts." I was emailed that I could delete my old account and get a paid account. The ironic thing is LastPass has No Live Support for general paid accounts.

I downloaded the free version (7 day trial) and installed it on my iPhone 6S and the extension in Chrome on my desktop. It all seemed good, and I liked how smooth exporting my Chrome passwords over to Lastpass went. Later that day I changed one of my passwords, and noted that Lastpass picked it up, but, my Chrome password manager did not. I checked other PCs on my cloud, and, of course they did not either. I found no way to make the system update both Lastpass and Chrome passwords simultaneously. I noticed that Lastpass relies mostly on canned Q&A. That, along with the review comments herein, told me not to go with them. Their set up may be perfectly acceptable to others, but I would like my Chrome Password Manager to keep working also, just in case.

I cleared all my cache and cookies on my browser and when I came back on I had to re-enter LastPass username/password to log in again. Fair enough, makes sense. But upon entering the correct email and password, it prompted me to "send me a verification code" via their authentication app. I got NOTHING. I clicked on "send SMS" and got absolutely nothing on my phone despite clicking 20 times and waiting an hour. Yes, that was the exact same phone number I entered into the system when signing up.

I have been using Lastpass on my computer with relatively few problems but I cannot use their two factor authentication because their push notification Is sent to a phone number which I no longer use. I have tried over and over again to get them to respond to my request to change the number but their customer service/support procedures are the worst that I've ever come across. Now I have to go through the inconvenience of changing to another provider but first I would like to warn anyone To beware of Lastpass and all the potential problems which you may face. I would also be great anyone could suggest another service to which I can switch.

They are forcing customers to install things, register, accept things that I don't want to. Weird bugs are occurring, it's not user friendly and it seems like some junior developers worked on this service. I would honestly never leave my passwords to this cheesy service.

We have finally ditched LastPass and will never go back. Their service is deplorable. I was all excited to introduce their password service to my wife and boy was that a mistake. After months of trying to get her to be a member it never happened. I paid them for the family plan and since I am a very busy person, every once in a while I would try to get her account setup. Each time we tried there was a problem with her password. The irony is that they are supposed to be experts with passwords.

My wife purchased LastPass and followed the instructions but then the software didn't work as expected. She read the FAQs and also watched videos but that didn't help. Then we tried to call customer service and just got a recording to look at the website. We also sent an email request for help. No luck there either. Do not purchase this product!

My 6th website I've searched out to tell people to RUN FROM LASTPASS! It is the BIGGEST POS I've ever tried to use. Fills in 1 in 20 forms.... Must sign in at least 3 times on Android and then it more often than not won't fill anything in. Don't give me permissions crap excuses, I'm in IT and know what I'm doing. Also, the UI switch last spring SCREWED even more the usability. You can't freaking find anything and the extension takes up 10 inches of a drop down. You allow your access to 2 of your passwords for that site. As an IT person who manages many many sites with multiple logins...this just SUCKS! Desperately trying to move over 1000 passwords to another service.

If you have a problem with LastPass - and you will at some point, there is NO customer support - literally NONE. They have a robot that cannot understand even the MOST BASIC question. Any attempt to solve a problem puts you in a circular loop of uselessness. I have used it and my family members. Several times someone has had to delete. Start all over (which means crating a new email account - for starters). Then there are hours of putting in all accounts and passwords - again.

'

Used free version for years. Site was fine. Easy to work. Site recommended to change password. I did and could not remember even with hint. Tried all recovery methods. Tried one time password and got - "Login Failed. Invalid username, one-time-password or one-time login is restricted by company policy." Tried by email and got message "failed gateway." Cannot get password. Maybe limited to free option but would not pay in case this happened.

The software itself works great. But geez Louise, if you need customer service good luck to you!!! There is no phone number. You can only fill in an online form. They take well over a day to get back to you (which is an eon in internet time and when you have an emergency with your password system). I have now been trying to get an answer to a question for FIVE DAYS. I've had three BAD email responses that DO. NOT. ANSWER. MY. QUESTION. Seriously makes me want to find a new password manager. And hey, LastPass, I'm the person in charge at my company who makes this decision!

This product does not do what it claims and the validation to get into the account doesn't work at all. I requested a refund a few days after purchase and they refused. The online verification forces you to retry about 5 or 6 times before it works. It offers a secondary protocol through your phone and that never works and you have to reset your master password every time you need to log into your account. None of the online password fill-in functions work until you log into the LastPass website.

I've been a paid Premium user for the last few years. All of a sudden I'm not able to access my vault. It is NOT a password problem. It just won't let me login -- gives me an error message that says "Already login in with a different account. Please log out of other sessions (website and plugin) and try again." But I'm NOT logged in anywhere else, and there's no option to log out of all sessions -- which means I can't login to any of the dozens of password-protected sites and software programs whose passwords are being managed by LastPass. And LastPass has no live support -- only an exasperating bot that tells me over and over how to recover my main password, which is NOT the problem. So the program doesn't work anymore. But this is a program without which I cannot access OTHER programs and websites. Now I am looking for another password manager. My advice is to stay away from this company/software. You will regret using it.