About LastPass
LastPass is a secure password manager. You can use LastPass to store all of your usernames and their matching passwords in one place. The program can be used with any device by using a mobile app or the browser extension. LastPass autofills your username and password anytime you need to log into a site.
Overall Satisfaction Rating
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Pros
- Browser extension and mobile app
- Affordable premium plans
- Free plan available
- Store unlimited passwords
Cons
- 2015 data breach
- Reports of slow customer service
Bottom Line
LastPass is a secure password manager that lets you store all your login information. There are free and premium plans for individuals, families and businesses. It’s available on your browser and mobile device.
Top LastPass Reviews
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… with LastPass, I'm not afraid to have an online life anymore. It's easy to use and gives almost instant alerts whenever my email or bank account is opened in any device other th...
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… I've used LastPass for years. Never had an issue. Plus, when I can't be creative enough to make my own password I love that LastPass can generate one for me. And with just one p...
Read full reviewWhat is LastPass?
LastPass is a password manager that uses multifactor security to ensure your information is safe. It always requires email verification when you first log in on a new device, but there are also enhanced options.
Members using LastPass Free can use an authenticator app that generates a new code every 30 seconds as added protection. The LastPass Authenticator app lets you approve or deny a login through a push notification.
Premium users have options beyond two-factor authentication, including hardware keys and biometric authentication. All your passwords, notes and other items are stored in the LastPass web vault.
When talking about LastPass security, it is important to note that the company had a data breach in 2015. While that can be a scary prospect, there was no customer data compromised in that breach, and the company was forthcoming about the event. The company has not experienced a breach since then.
How does LastPass work?
The LastPass app and browser extension protects your information no matter what device you’re using. Signing up for an account requires choosing a master password. As with all passwords, make sure it’s something you won’t forget but that’s difficult for others to guess. Once signed up, you have a vault where you can find saved items within your free 50 MB or premium 1 GB encrypted storage.
Both the app and browser extension offer a password and username generator to strengthen your security and an autofill feature to save time. The browser extension works with Chrome, Firefox, Safari, Opera and Internet Explorer, and the app works with iPhone and Android phones.
LastPass does not see or store your information. Instead, the company puts your master password through a rigorous encryption process. LastPass then uses the encrypted password to create an authentication key that is matched against the server when you try to log in.
Ultimately, LastPass doesn’t see your password because it doesn’t go beyond your computer. This encryption level, plus the multifactor authentication offered in premium accounts, ensures that your information is as safe as possible.
LastPass plans
LastPass offers free, premium, family and business plans. Free and premium accounts allow for one user, while the family account allows for six users. Other benefits of premium and family include one-to-many sharing, dark web monitoring, advanced multifactor options and more.
LastPass’ business plans include:
- MFA (multifactor authentication)
- Teams (secure password management)
- Enterprise (secure single sign-on)
- Identity (combines MFA and Enterprise packages)
LastPass pricing
LastPass pricing varies based on what features you want with your account. Many users are satisfied with LastPass Free, though there are benefits to the paid accounts as well. At the time of publication, paid accounts are billed annually and cost:
- Premium: $3 a month
- Family: $4 a month
If you’re considering LastPass for business, you need to know your team size and how thorough you want your security to be. Business plans are also billed annually and cost:
- MFA: $3 for each user per month
- Teams: $4 for each user per month (50-user cap)
- Enterprise: for each user per month (unlimited user cap)
- Identity: $8 for each user per month
LastPass FAQ
- Who owns LastPass?
- LogMeIn Inc. owns LastPass. The company acquired LastPass in 2015.
- What is the difference between LastPass Free and LastPass Premium?
- LastPass Premium gives users access to tech support, multifactor authentication options, 1 GB of encrypted file storage, dark web monitoring and more.
- Is LastPass a good idea?
- LastPass is a secure way to manage all of your passwords. If you’re a person who has several passwords for various sites and accounts, LastPass is a good way to keep track of them all securely.
- Does LastPass have a limit?
- LastPass does not have a password limit for any level. LastPass Free and Premium only allow one user, though Premium allows one-to-many sharing.
Is LastPass safe?
Overall, LastPass is a safe option for your password management. The company offers multiple plans to fit different needs, and its free option is often robust enough for most users. If you’re concerned about online security or having your accounts hacked, checking out LastPass for enhanced protection is a good idea.
LastPass Reviews
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We've been trying to purchase LastPass service for 4 weeks now - their billing form would not validate our valid VAT code. There you go into multiple threads with support with only "We will forward this to the respective person" and then for days and weeks no response. And then suddenly tickets are closed without any explanations. You register for "Call me" and they do call you back just to say that the ticket is "bla bla bla" and then literally hangs up the call with "This call is going nowehere". We've already setup multiple users and accounts on trial and this is just pathetic customer journey just to make a purchase. Happy I came over to ConsumerAffairs just to see that this is a systematic problem with Lastpass and we will definitely not choose them for our corporate password management.

I have 259 employees - DON'T do it. This is terrible. Hope you read this. Wish I did. Also, heads up - 90 days to implement even though sales pushes you quickly. Then, on your own. Oh, but they'll send you their job description on why it's "not their job"...nice. I've worked in customer service my whole life and this is the WORST! We paid $10,000 for 200 licenses in case anyone is researching and makes the dumb decision to move forward. I usually respect negotiation, but clearly should not in this case. Oh, they're going "private" whatever that means.
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LastPass lacks any kind of support. Since switching over to a paid customer as a Premium User, I cannot believe I am being treated this way. How many emails does it take for the customer service representative to take my issue seriously? The emails I get from LogMeIn keep requesting the same action: To re-install the LastPass Chrome Extensions in order to fix my login issue. THAT'S IT. They never follow up and never get a response to any of my replied emails. I have opened three cases for the same issue, but no one is following through. As a paid single user, I still cannot use LastPass. If there are no responses, then I like my money back. It's too late to do a reversal on my credit card, but I am so frustrated for not being able to do anything.
I had a great experience with Lastpass in the beginning, and then after buying premium had nothing but problems. I would be on an endless loop of logging in and out of the platform even after clearing my cache. I had bought user licenses as well and they had the same problem. I would be stuck on pages loading for minutes and updated passwords would not sync to other users without me deleting it. I had gone to support a few times and my issue was not resolved. Unfortunately on a year long subscription. Sadly ended up buying a different product even so.
I chose this software as it was highly rated in a magazine. I used it for the trial period and everything went great. I saved several passwords using it. Then I updated to the premier service, but after the free trial expired so I lost all the passwords that were saved. Now that I am on premier, my password does not work. I tried to change it but I received a message that it didn't work so I needed to use another browser to reset the account. I tried on two different browsers and still cannot access my account. The real nightmare is that there is no customer service to call, so no one to talk or write to so I don't get automatically get recharged for a service that does not work and I have no access to! Caveat emptor!!!
I have had Lastpass just about two year. Then I purchased the family plan to be my Wife over. She is using Password Boss. We can only export passwords as a JSON file. Be texting back and forth with LastPass. The support is lacking. Third time asking the same question. I got an email saying they were going to close the ticket. Keep in mind that they never gave me a response. When they finally respond their suggestion was to send my pass list to a third party to have them convert it. Who knows what would happen with my passwords or Identity. Smart a strong suggestion.
I'm a premium account holder. I was lured into paying for the family plan with the understanding that the fee I'd already paid would be applied to the new plan. Instead, I was charged the full price of the family plan, on top of what I'd paid. And to make matters worse, I have no access to the family plan I've paid for. There is no contact number for help or support. After emailing support, I submitted the proofs of payment they asked for. Since then, there's been no reply to the many followup emails I've sent.
The product itself is ok but finicky. I often find myself having to copy/paste passwords for sites/apps that autofill has trouble with, which kinda defeats the purpose. If I hadn't already setup accounts for my siblings and parents, who live in other states/countries, I would've already replaced this product with another password manager. This product is definitely not worth the headache.

I've been using LastPass for a few months on my laptop and iphone and it worked fine for me. Though sometimes it was stupid and couldn't detect when I created a new account on a website and wouldn't save the information (prompt me with a pop up to save it) so I would have to manually save it myself. This lead to a number of irritating situations where I generated some random password just for LastPass to not save that password for the account and of course I didn't memorize or remember it to save it so I'd have to immediately do "forgot password" and reset it again. I just got into the habit of copying newly generated passwords because that continued to happen from time to time.
But once I updated my phone's app today to learn that I could no longer sync between devices I was like, well what's the point? I'm not paying $37/year for something that can be done for free by countless other apps or even Apple keychain. I wasn't using any of the other 'fancy' features, literally just storing passwords and that's it. I switched to Bitwarden instead so we'll see how that does! At least exporting and importing passwords is super easy so it was a quick switch.
Terrible experience moving to LastPass Premium. The moment I paid, my passwords disappeared from the mobile app resulting in a very stressful morning. Their support has been slow and lackluster. Looking at other options for storing my info now.

Incredibly disappointed with the change to their service forcing users to pay or choose desktop/mobile. I've been using this app for 5+ years, and this will be my last. I originally chose this software because Google Password Manager was lagging behind feature wise, and LastPass was ahead of the game technically and flexibility wise. Now that Google has caught up, I will be using the mobile app to gradually transfer all my passwords before closing my account, thus giving me an opportunity to clean up the years of accumulated garbage that LastPass has offered little tooling to help manage. Their software has recieved minimal updates over the years, and I've encountered a variety of subtle but very irritating issues around both the web and mobile apps. As a developer myself, I find this to be an insult to software as a service. Good luck with it...
LastPass Company Information
- Company Name:
- LastPass
- Year Founded:
- 2008
- Address:
- 8315 Lee Hwy Suite 501
- City:
- Fairfax
- State/Province:
- VA
- Postal Code:
- 22031
- Country:
- United States
- Website:
- lastpass.com
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