LastPass Reviews

When it blocks me from logging in on my PC, it's hard to catch the reason. Most times it just sends an e-mail to confirm it's me, but if I don't see it, it keeps me locked out when I'm trying to work. Then my phone wants the screen password, last pass wants another password, then the screen password again. Our IT then required the Last Pass authenticator app, which failed every time we tried to use it. I had to request a text message and start the process over again. Frustrating and time consuming.

Using LastPass on iPhone in Safari, I get that little icon over login or registration fields. Naturally, I tap it—expecting it to autofill or at least try to help. Instead, it opens the LastPass app… and that’s it. No autofill, no link back to Safari, nothing I do in the app carries over. Just a black hole of user experience. This “feature” has been broken for years, and I’ve stubbornly put up with it out of some misplaced brand loyalty. But today it actually prevented me from logging into a site until I uninstalled the app entirely. So… is this actually how it’s designed to work? Or is it just been broken for so long that we’re pretending it’s normal?

In 2024, I canceled my LastPass membership because it no longer served my needs. I deleted my payment card information and told them to cancel the account. Today, they renewed the membership, despite the cancelation and removal of the card information. Customer service is unhelpful and they claim I haven't been charged. I reported fraud to my card issuer and will be making a complain to the BBB. I may also call the FBI to report wire fraud. There are plenty of really good password protector/managers out there. This is not one of them.

I have tried two years in a row to cancel your frankly poor software (that gets exploited constantly) and customer service. But yet you CONTINUE to try to bill me every year for this even after numerous cancellation attempts. Now I had to trigger this as a fraud claim on 3/10/2024. This is not a company to trust with your passwords or your money.

I've used this product for years. It was decent. Now it's a nightmare. There are no human beings you can speak to for assistance. The "customer service" involves endless loops and user-generated how-to help guides that are largely out of date or not relevant. The company is a nightmare to deal with.

DO NOT BUY THIS SERVICE. I have spent HOURS TRYING IN VAIN to insert my new credit card number. The circles Lastpass has put me through are unbelievable AND impossible. Although I would like to pay for the service, I cannot "get through" to enter my new number. Last Pass is erasing my account and all my passwords because I cannot update my credit card number because of the impossibleness of changing my credit card number. THERE IS NO SUPPORT AND NO WAY TO NAVIGATE THROUGH THEIR RABBIT HOLES. DO NOT USE IT.

I have been a LastPass paid customer for many years. I have (had) 450 passwords saved in there, so I can say I was a power user. They got breached in 2022 multiple times. They did a very poor job of sharing the information of the 2022 breach with their customers. When I reached out to them, they even tried to downplay the impact of the breach. My data got stolen and they think it's not a big deal. I am left with a daunting job of updating 450 passwords, which I estimate would take me a total of 45-90 hours. Here is why I am dis-satisfied with LastPass.

LASTPASS is absolutely the most worthless product I've ever experienced. I've worked with it off and on for 2 weeks and I have YET to get any benefit out of it. I set up my master PW (because if you lose that, you're screwed) and I know I enter it correctly) and LastPass will NEVER recognize it and, after trying resetting, recover or any of the procedures it says to use, I get locked out because of too many failed attempts. It just keeps taking me around and around to a) send me an email with my PW hint, takes me to their recovery site only to have it block me again. EVERY step of the way it says I need to enter my master PW, which is exactly what I'm trying to do, it locks me out, I have to wait 5 minutes and then it starts the same process again. Now I have to attempt to get my subscription cancelled but, low and behold, to do that, I (you guessed it) I have to enter my master PW which it will never recognize.

I have had the worst experience with these people. I paid for annual premium service and immediately I started getting charged $10.55 per month for some credit monitoring service that I never agreed to and never activated, and never used. A year later they are STILL charging me monthly! And I have submitted a support ticket and corresponded with someone and ALL they are willing to do to compensate for the $140+ they wrongfully took is refund me one payment of $10.55 and THAT'S IT. And they are still charging me monthly $10.55!!!! I have to cancel my credit card and get a new one which is a pain in the butt because I have automatic payments on all my bills.

We've been trying to purchase LastPass service for 4 weeks now - their billing form would not validate our valid VAT code. There you go into multiple threads with support with only "We will forward this to the respective person" and then for days and weeks no response. And then suddenly tickets are closed without any explanations. You register for "Call me" and they do call you back just to say that the ticket is "bla bla bla" and then literally hangs up the call with "This call is going nowehere". We've already setup multiple users and accounts on trial and this is just pathetic customer journey just to make a purchase. Happy I came over to ConsumerAffairs just to see that this is a systematic problem with Lastpass and we will definitely not choose them for our corporate password management.