LastPass

This product does not do what it claims and the validation to get into the account doesn't work at all. I requested a refund a few days after purchase and they refused. The online verification forces you to retry about 5 or 6 times before it works. It offers a secondary protocol through your phone and that never works and you have to reset your master password every time you need to log into your account. None of the online password fill-in functions work until you log into the LastPass website.

I've been a paid Premium user for the last few years. All of a sudden I'm not able to access my vault. It is NOT a password problem. It just won't let me login -- gives me an error message that says "Already login in with a different account. Please log out of other sessions (website and plugin) and try again." But I'm NOT logged in anywhere else, and there's no option to log out of all sessions -- which means I can't login to any of the dozens of password-protected sites and software programs whose passwords are being managed by LastPass. And LastPass has no live support -- only an exasperating bot that tells me over and over how to recover my main password, which is NOT the problem. So the program doesn't work anymore. But this is a program without which I cannot access OTHER programs and websites. Now I am looking for another password manager. My advice is to stay away from this company/software. You will regret using it.

I can't decide which is worse... changing a time-proven tool like LastPass to make it harder to use and render it useless, or being totally unresponsive to customer complaints and requests for help and solutions. If you're thinking of buying/using LastPass, please visit their user forums. No good news there. Plus, they engage in shady business practices... They have jacked up the price and auto-renewed my subscription the last several years, and double billed me twice. There are better companies that do what LassPass does. Keep looking.

I have been with LastPass for a number of years, but never had the need to contact them. Well, they just double billed me for my annual fees. First I sent them an email with no results. Then I tried calling them. That was futile. It has now been three days and still the problem has not been resolved, nor have they responded to my email, nor answered their phones. LastPass only wants your money. They have no customer service if you have a problem. I'm guessing that they are having financial problems!!!!

This company has no ability to help their customers. I can no longer login with the Master Password. Even when I went in to the master settings and it says the password I made it it does not work. If you have not set up any recovery methods you are screwed and will never recover unless you win the lottery and someone actually gets back to you. At this point I'm screwed and I now have no passwords and will start over with a new password manager that has live tech support. This is garbage company and wound not recommend it to anyone. Along with any LOGMEIN products. Total boycott of LogMeIn and all their products will protect you from being ripped off.

I just discovered that Lastpass charged my credit card in June 2019 for $36. I have been a premium member for many years and have always paid $12. To make matters worse, I am unable to contact customer service by phone (703-712-8315) or by email. By the way, I have permanently canceled my account. Credit

My company was a Meldium user before it got bought out by LogMeIn and we were converted to LastPass Teams. We have always wanted to be able to allow (and control) our various employees and freelancers to log in to various sites without being able to see or store the usernames or passwords. However, in the past few months we've learned that our LP users can readily reveal/show the passwords shared with them via LastPass while logging into Google or LinkedIn (and whether in Chrome or Firefox).

LastPass is a completely abysmal service run by a company who does not care in any way about their customers. Lost your password or someone in your family having a difficult time getting into their vault? The only support you will get from LastPass is exercises in customer deflection. I recently had a family member locked out of their account and the process to get back in was horrendous, and LastPass provided absolutely zero help. LastPass itself does not provide any customer support numbers, and when you call the one number they do have for sales and select technical support, you just get a voice telling you three times to go to the help site (which is useless for matters like these) and hangs up on you. So clearly, they prioritize selling to new people and taking their money over helping existing customers.

Along with many others who have posted on the Last Pass user forum, I get no response to my problem with the Recently Used function no longer working. Although this particular function is not critical, I find it very disturbing that this program, which is critical, appears to lack any support.

RUN, DO NOT WALK AWAY FROM LASTPASS. Like almost everyone else here, I have loyally paid for LP Premium for over 10 years. I needed help once and discovered that what they excel at is is blocking access to it. Lucy is more apt to let Charlie Brown kick the football, than LastPass is to provide the support you will inevitably need when your perfectly known password is rejected and all pathways to recovery fail. I cannot even get access to stop my annual auto-payment.