LastPass

A Microsoft update affected my log ins including my Master Password for LastPass. After trying for days to get into the program and/or reset my password I put in a support ticket. I received automated instructions to reset it such as use your pin code or phone number for a SMS code. Unfortunately, I didn't set those up as I was never required to. The company would do nothing to help and at that point I was told, again by an automated message, that if I didn't set those up, I would have to delete and start over re-entering all my passwords. Now, would I need LastPass if I could remember all the passwords? Of course not. I am confused as to why such a deal breaker isn't built into the set up process. If you can lose everything without a pin and cell phone number why would any service allow you to bypass those contingencies?

LastPass gave no help after I lost all my passwords. The only way to contact is through email. The instructions through the email to retrieve my password were unclear. I asked a geek control friend to help me to explain to me. He went through LastPass steps, put in a password, wrote it down. LastPass went to next step after excepting new password. When we tried to get in using the new password We Could Not. I emailed for help. LastPass response was, "We do not give phone support to customer. Only to administrator/business accounts." I was emailed that I could delete my old account and get a paid account. The ironic thing is LastPass has No Live Support for general paid accounts.

I downloaded the free version (7 day trial) and installed it on my iPhone 6S and the extension in Chrome on my desktop. It all seemed good, and I liked how smooth exporting my Chrome passwords over to Lastpass went. Later that day I changed one of my passwords, and noted that Lastpass picked it up, but, my Chrome password manager did not. I checked other PCs on my cloud, and, of course they did not either. I found no way to make the system update both Lastpass and Chrome passwords simultaneously. I noticed that Lastpass relies mostly on canned Q&A. That, along with the review comments herein, told me not to go with them. Their set up may be perfectly acceptable to others, but I would like my Chrome Password Manager to keep working also, just in case.

I cleared all my cache and cookies on my browser and when I came back on I had to re-enter LastPass username/password to log in again. Fair enough, makes sense. But upon entering the correct email and password, it prompted me to "send me a verification code" via their authentication app. I got NOTHING. I clicked on "send SMS" and got absolutely nothing on my phone despite clicking 20 times and waiting an hour. Yes, that was the exact same phone number I entered into the system when signing up.

I have been using Lastpass on my computer with relatively few problems but I cannot use their two factor authentication because their push notification Is sent to a phone number which I no longer use. I have tried over and over again to get them to respond to my request to change the number but their customer service/support procedures are the worst that I've ever come across. Now I have to go through the inconvenience of changing to another provider but first I would like to warn anyone To beware of Lastpass and all the potential problems which you may face. I would also be great anyone could suggest another service to which I can switch.

They are forcing customers to install things, register, accept things that I don't want to. Weird bugs are occurring, it's not user friendly and it seems like some junior developers worked on this service. I would honestly never leave my passwords to this cheesy service.

We have finally ditched LastPass and will never go back. Their service is deplorable. I was all excited to introduce their password service to my wife and boy was that a mistake. After months of trying to get her to be a member it never happened. I paid them for the family plan and since I am a very busy person, every once in a while I would try to get her account setup. Each time we tried there was a problem with her password. The irony is that they are supposed to be experts with passwords.

My wife purchased LastPass and followed the instructions but then the software didn't work as expected. She read the FAQs and also watched videos but that didn't help. Then we tried to call customer service and just got a recording to look at the website. We also sent an email request for help. No luck there either. Do not purchase this product!

My 6th website I've searched out to tell people to RUN FROM LASTPASS! It is the BIGGEST POS I've ever tried to use. Fills in 1 in 20 forms.... Must sign in at least 3 times on Android and then it more often than not won't fill anything in. Don't give me permissions crap excuses, I'm in IT and know what I'm doing. Also, the UI switch last spring SCREWED even more the usability. You can't freaking find anything and the extension takes up 10 inches of a drop down. You allow your access to 2 of your passwords for that site. As an IT person who manages many many sites with multiple logins...this just SUCKS! Desperately trying to move over 1000 passwords to another service.

If you have a problem with LastPass - and you will at some point, there is NO customer support - literally NONE. They have a robot that cannot understand even the MOST BASIC question. Any attempt to solve a problem puts you in a circular loop of uselessness. I have used it and my family members. Several times someone has had to delete. Start all over (which means crating a new email account - for starters). Then there are hours of putting in all accounts and passwords - again.