Keeper Reviews

Eventually they responded productively to my customer service inquiry.

I have been using the Keeper app for over a decade and have always been very happy with how it functions. However, their price more than doubled recently and I received no notification. It was far beyond what I have paid in the past and had I known about the price increase I would have ended my subscription. However, I left it on auto-pay, believing that it would be the same price I've always paid, and since they have a blanket "no refunds" policy, I have no recourse. Extremely poor business practices.

I thought I was signing up for a 30 day trial, I had the software for 2 days and wanted to cancel it. THEY SAID no, you paid and we can not refund your money. Once you pay. That is not right. If there is a 30 day free trial they should give you a 30 day money back. THE software does not work for me. The passwords to access this are too long, the method to fill in the password is cumbersome. I sent an email to the president of the company and have heard nothing. They have a D- rating with their employees. WHAT does that tell you?

Keeper fails in providing reliable customer service, earning zero stars. Customer service for this type of business must be 24/7, with someone who responds immediately. No email because if you need to get access to something, it's when you need it, NOT when Keeper customer support has the time to answer you. Not acceptable.

They jacked their prices 30% in one year. More importantly they charge your card for subscription renewal 3 weeks before it actually runs out. They will not refund it either - they string you along and lie about a refund.

I cancelled 4 days after what I believed to be a "free trial" and was told via phone NO REFUNDS. I paid for an entire year and never used the service once. The rep was incredibly rude and offered zero consideration for the time and non usage, only repeated over and over that there are no refunds despite them advertising "free trial."

Enterprise Experience. So at the end of July I wanted to move away from LastPass. I found Keeper and loved the software, interface, and compatibility. Set it up with Google SSO, did a ton of work to get everything sorted and was absolutely sold on it. But... Once the trial was starting to come close, I reached out to sales to buy it. Didn't hear anything. Not one response from support or sales. I reached out again, thinking little of it, maybe their really slammed. Still nothing. Trial expires, now I have no access to my data. Fine.. no big deal (kind of). Email again, again and again. Nothing. I'm busy and really only get time later in the day, so I call support. Only open at certain hours for business/enterprise. Ok.. so you want me to pay you a premium, with minimal weekday support on your time. You locked me out of my data. You won't reply to me. Summary: If passwords are not business critical, sure go for keeper. I wouldn't trust them with anything. No one will ever talk to you and you can't buy it anyways. So what's the point.

I just signed up for this service and realized that I cannot automatically sign into my saved sites. If I am logged out, I have to manually input my username and passwords for every website. Basically, Keeper ONLY saves your passwords so you can SEE them. I can do the same thing on by writing them down on a notepad. It doesn't work the same way as Google Password Manager where you don't have to manually log into a site that's saved in Google. Very disappointed. I asked for help and didn't get it. I asked for a refund and got some automated responses to look on their website for answers. Don't have time. No thanks. Now, I am here. I will send this review in response to the automated responses.

I've been using Keeper for a while now and it's made my life so much easier. Before using it, I would just reuse the same password for a majority of things since I didn't want to go through the pain of keeping a spreadsheet of passwords and then looking them up. Since switching to Keeper, I now have over 100 random passwords stored and they are easily filled in automatically with their browser extension. Makes me feel a lot better not to have the same password for my bank as I did for Facebook. I highly recommend the product as it's extremely affordable and gives you peace of mind that your passwords/accounts won't be hacked.