Dashlane

Recurring payment was set off and however you charged my debit card. More than 6 month ago I deleted the software from my desktop. They give a 30 days payback guarantee but contacting support is a nightmare.

This extension is locked into my browser. I didn't download it, I didn't want it, and there's no way to get rid of it. Every text field in every web page causes a pop-up asking me to enter my password. There is no way to disable the Chrome extension. I've had professional IT services attempt to wipe the extension from the browser without success.

Never ordered-never downloaded-never heard of company!! Ad on my computer sites that require a password offering a free trial--Have been trying for over a month to get rid of--No one will call you, just emails with ridiculous instructions to delete ads. They say they don't have staff to make call backs. Chats only offer a menu of items which don't help!

Initial received a response from chat online support which was helpful....then nothing! I still can't access my account 10 days later! No reply from any of my recent emails. I am now going to legally request my personal data, which they are withholding without my consent! Initially Dashlane was fantastic until something goes wrong then try all your might to get back in to your account! Such a shame customer support lets this company down. I really do get the impression some young lad designed it and can't be bothered resolving issues.

When I first started using Dashlane I was happy with it. Eventually I had some problems. Dashlane would create multiple passwords, so that I had 2-3 of the same account and passwords. I researched trouble shooting. I could not find anything that would help fix my issues. Dashlane has NO tech support or customer service. I canceled my account and asked for refund of the balance. I ended up getting billed for another year 6 months after I canceled my account. I sent many messages advising them of problems I had experienced and requested them to refund the new charge. I never received a response if any kind. After sending more messages I finally got a reply saying it had been more than 30 days so they would not issue a refund. This is very sad because it could be a good product. SAVE YOUR MONEY. This company has NO tech support and NO customer service. They do not honor their refund policy.

I upgraded my Dashlane password keeper to premium several years ago. Today I found out what I was paying for-nothing. As late as just last night I changed my password to an account that I had only created within the past nine months or so. I logged into the website only to see create an account without noticing the log in in smaller print at the bottom. In the process I created a new password that I immediately changed in dashlane only to be met with the prompt on the app that an account already existed. Despite my many attempts to change my password no e-mail was ever received to reset it. Thankfully, Dashlane now features a password history feature that, in my case, only went back as late as six months ago. There was no record of my password change last night- USELESS! What a waste of money!

I've been using Dashlane successfully for many years. My problem began with their online version. It only imported a few passwords, All remain on my computer but no auto logon. Originally the website I was trying to enter prompted me to set a new password. I've had to resort to copy and pasting. Then Dashlane app offered to save the info, After doing this a few times I created a mess in my passwords. Customer service - no people, no phone, no chat--only Dashy the automated response. I had upgraded to family premium. Within 30 days I was entitled to a refund. Ha!!!! I'd like to give the 0 stars.

No phone calls to them allowed. 2 days to respond to first email, 5 days to respond to second. Their web page and my credit card both show I'm premium till July 21; they all of a sudden say I'm not. Sent me the same identical non-response twice. Consumer Reports has 4 other p/w managers rated above them (Keeper, 1Password, BitWarden, Lastpass); I'm moving on. They are a Canadian company and have shown less and less interest in keeping their American customers happy.

I took Dashlane out of my comp. I find it useless and glitchy and was able to uninstall it thankfully but I know many who cant take it out. But this is the worst program I have every seen, all the reviews I see are horrible for dashlane. I will never put it in my comp. It came preinstalled but it's gone now.