Dashlane Reviews

Title: Be Careful: Difficult Cancellation Process and Forced Renewal Experience. I decided to leave Dashlane Business because, in my opinion, the software is inferior to several competing password managers that offer a better overall user experience, features, and value. That was the reason I decided not to continue with the service. The cancellation experience was the most disappointing part of my interaction with Dashlane.

Customer service is absolute garbage. I have used the service for years, and despite it being pricey, I did it because it is easy to use and I was too lazy to take all my passwords to another app. Well I paid for the renewal through Apple but there is some disconnect so Dashlane is not recognizing the renewal. Literally I have been trying to solve this for almost two months. Previously when you did not renew your plan, you could access your passwords but could not edit them or add new ones. Now you cannot even see them. So I paid the renewal, I have sent customer service the receipts for the renewal as they requested, I still do not have access.

Absolute pits, biggest thing is no customer service, doesn't matter if someone is stealing and changing all your passwords but then they insult you with a $60 fee/yr higher than anyone else, can not longer get into the app, my passwords all changed due to either hackers or no upgrading the worse so called service ever, actually were pretty ok on the free version than when you pay the largest fee in the subject, you are on your own, only help is AI which we all know is a nightmare, cheap way to have customer service, I have spent the entire day calling my financial accts, trying to make sure I am safe and than all the passwords are changed, can't get into medical stuff or media is gone, can't get back in..DO NOT GET DASHLANE!! expensive and horrible. A company that can't give you one on one service is a waste..never again!!

How the mighty have fallen.... Used to be really good, but lately (2023-now) very buggy. Dashlane has made an intense push to expand market share, now targeting businesses. The rhetoric from the corporate offices is that they are making the product more "secure" which is why so many changes have been made. The latest: all consumer users will have to log in via the browser extension. According to the Dashlane script - the browser extension is encrypted and secure in ways the desktop simply cannot match. I find this explanation dubious at best and a flat out lie at worst. If the extension were so super secure - why aren't corporate customers required to use it? Companies have a higher need for security than the standard user.

Dashlane has lost all my passwords. They said it was because I changed my main password. Seems like this should be something they could handle since they are in the password business. I'm switching to another company.

I hate Dashlane. Why do they charge every year for a subscription? I remember the days when software only had to be purchased once. What a money scam Dashlane is. Plus, the annual $59.99 charge is ridiculous. Also, Dashlane charges my debit card two days before my renewal date. The software is always buggy, it does not auto sign in on the EA App and Steam. I have to open the Dashlane app on my smart phone and type in those passwords manually. What a complete scam. For the expensive price, I would think they would fix these issues. What am I paying for? This is my second year using Dashlane and I will not be renewing next year. I hate Dashlane.

Absolutely terrible. Don’t these people realize that jot every problem can be solved by their BOT? Impossible to get a human to help solve a problem that is entirely of their own creation. No way to download a hoper link to log in…all you get is a sales pitch asking you to sign up for Dashlane…I already have (unfortunately) signed up for it many years ago, and know I need a frigging help to solve a problem that your genius employees created.

This company is a joke and should be shut down. They are trying to notify me of an account I do not have. I have no business with them. Will be notify Better Business about this company. Stay away from this company.

Dashlane is horrible, I had the free version and have been unable to log back in. I was even willing to upgrade to their premium plan to help secure my log in and they don't have customer service. You cannot speak to an agent for help. I do NOT recommend using them.

Dashlane customer during 2022, 2023, 2024. Was very happy with Dashlane until they suddenly downloaded an iOS 16.x version of their app to an iOS 15.x device without preserving the existing version and without providing advanced notice. No other Apps I have download an unsupported version over a supported version. Most Apps will refuse to download and replace a version that's working with a version that is not working. This is especially troubling when out and about and suddenly you can't login to your banking app.

You'll think you're done with them, but Dashlane always comes back... like a boomerang or HPV (I would imagine). Dashlane is never truly gone. Popping up in your life--subtly--with a random and irritating email 6+ months later that has you question whether or not you actually deleted your account. After unsubscribing, you hop on chat to get further information, concerned about automated subscription charges. Since you're writing this review in the distant future--approximately 2 years laters--the precise sequence of events is a bit hazy. But the fact that you are taking the time to write a review about a company you thought you had nothing to do with for year(s) in present day... well, it can be assumed that sequence of events is likely not a defining feature in terms of value, when reviewing Dashlane.

Initially, it was a good product. It was an app you could open up grab a password paste it. It was wonderful worked on older, software and older browsers. And they changed to a browser password extension which basically broke it on my laptop because I couldn’t use it anymore. It won’t work on older browsers. What if you want to use an older browser because the new ones, the new browsers have features and automatic updates and things that cause problems. What if you have an older operating system it can’t be updated to a new browser?

Just pre-paid a year, first two passwords NOT saved, didn't ask, could not go back to sign in. Asks to save everything else you type but not password. Customer service? Page not active. Import passwords, yes? No you have to select a program file that I have no idea what or where it is. Not a fan of Google but you point Google at a browser and it imports them no problem. I hope their VPN works but I'm not optimistic.

Recurring payment was set off and however you charged my debit card. More than 6 month ago I deleted the software from my desktop. They give a 30 days payback guarantee but contacting support is a nightmare.

This extension is locked into my browser. I didn't download it, I didn't want it, and there's no way to get rid of it. Every text field in every web page causes a pop-up asking me to enter my password. There is no way to disable the Chrome extension. I've had professional IT services attempt to wipe the extension from the browser without success.

Never ordered-never downloaded-never heard of company!! Ad on my computer sites that require a password offering a free trial--Have been trying for over a month to get rid of--No one will call you, just emails with ridiculous instructions to delete ads. They say they don't have staff to make call backs. Chats only offer a menu of items which don't help!

When I first started using Dashlane I was happy with it. Eventually I had some problems. Dashlane would create multiple passwords, so that I had 2-3 of the same account and passwords. I researched trouble shooting. I could not find anything that would help fix my issues. Dashlane has NO tech support or customer service. I canceled my account and asked for refund of the balance. I ended up getting billed for another year 6 months after I canceled my account. I sent many messages advising them of problems I had experienced and requested them to refund the new charge. I never received a response if any kind. After sending more messages I finally got a reply saying it had been more than 30 days so they would not issue a refund. This is very sad because it could be a good product. SAVE YOUR MONEY. This company has NO tech support and NO customer service. They do not honor their refund policy.

I upgraded my Dashlane password keeper to premium several years ago. Today I found out what I was paying for-nothing. As late as just last night I changed my password to an account that I had only created within the past nine months or so. I logged into the website only to see create an account without noticing the log in in smaller print at the bottom. In the process I created a new password that I immediately changed in dashlane only to be met with the prompt on the app that an account already existed. Despite my many attempts to change my password no e-mail was ever received to reset it. Thankfully, Dashlane now features a password history feature that, in my case, only went back as late as six months ago. There was no record of my password change last night- USELESS! What a waste of money!

I've been using Dashlane successfully for many years. My problem began with their online version. It only imported a few passwords, All remain on my computer but no auto logon. Originally the website I was trying to enter prompted me to set a new password. I've had to resort to copy and pasting. Then Dashlane app offered to save the info, After doing this a few times I created a mess in my passwords. Customer service - no people, no phone, no chat--only Dashy the automated response. I had upgraded to family premium. Within 30 days I was entitled to a refund. Ha!!!! I'd like to give the 0 stars.

No phone calls to them allowed. 2 days to respond to first email, 5 days to respond to second. Their web page and my credit card both show I'm premium till July 21; they all of a sudden say I'm not. Sent me the same identical non-response twice. Consumer Reports has 4 other p/w managers rated above them (Keeper, 1Password, BitWarden, Lastpass); I'm moving on. They are a Canadian company and have shown less and less interest in keeping their American customers happy.

I took Dashlane out of my comp. I find it useless and glitchy and was able to uninstall it thankfully but I know many who cant take it out. But this is the worst program I have every seen, all the reviews I see are horrible for dashlane. I will never put it in my comp. It came preinstalled but it's gone now.

I used both Dashlane and 1password. Dashlane premium is right now couldn't get any worse. So many problems:

I really want to provide a positive review, because when Dashlane works, its fantastic. But herein lies the problem. It never works properly. I have used this on many devices, Android phones, iPhones, MacBooks & Windows PCs. Not one of these operates as it should. On Mac, the auto login or fingerprint login never works and for every device, the majority of the time it does not recognise and log you into websites. You either have to reload the page and hope it picks it up or you just end up opening the application every time, looking for your password to manually copy the password and into the website.

Have been a Dashlane user for several years - premium version. One bug has existed for a couple years and another for the past several months. Both of these have been discussed at length with their technical support. No resolution other than "reinstall Dashlane" has ever been offered. Reinstallation of the app and the browser extension ahs not resolved either problem. The two problems are seen in Windows 10 but not in IOS.

After using my very expensive Dashlane Premium for a few months I am desperate to figure out how to get it off my computer. Where to begin wit the issues? Basically it does nothing it's supposed to to do. It continually logs out so you cannot rely on it to auto sign. Websites often don't recognize the auto sign and there are continued problems with generating and saving new passwords. Most frustratingly I have several times gotten locked out of various accounts I use because of login issues with this software. Don't buy this product -- it's supposed to make login processes smooth and effortless and it has instead made it a constant hassle and frustration.

Considering the price we paid as a small business for this product the lack of support is incredibly disappointing. Time and time again we have written to support to try to resolve issues and receive robotic responses. I have not been able to use the mobile app for several months. It is one star from me.

I used Dashlane for a few months. It was easy to set up, and incredibly difficult to move away from. Troubleshooting and options are very limited. I'm used to have control over my PC, Dashlane commandeered it. Notifications would pop up constantly, over site content, over desktop with no way to stem the flow. Out of all the passwords I keep, only 5 were eligible for smart password replacement (a feature which replaces your passwords with long and secure ones). Meaning that if I wanted to improve my security, I'd need to spend days replacing passwords one by one. Options for this program, including Advanced Options are not robust enough for me to customise what I wanted, or remove intrusive Dashlane ads, popups and marks wherever there's a password to be entered. When I moved away from dashlane, I just abandoned all the passwords, most were unchanged. I don't know how to get them back at any point.

When I downloaded this software at no time did they mention that the product in the form presented was good only for 30 days. After that you have to pay $ 59.99 per year which is overpriced. All I really needed was a place to look up my passwords rather than keep it in a notebook. Even then I found the product very mediocre. Stay away from them!

After purchasing Dashlane Premium and using it for the past couple of months I have now removed it from my laptop and phone for various reasons. There is an opening page each time you turn your computer on asking you to login with your pin or with your master password and there is a small tick box to keep you connected for fourteen days which I thought was a good idea for me as I live alone and nobody has access to my laptop but that didn't work. Each time you shut down or reset your computer you will be asked for your password or pin. When referring this issue with Dashlane I got the response of uninstall the program then re-install it which I did and that was another twenty minutes of my life gone that I won't get back, and still this problem persisted.

I have tried Dashlane for at least 2 years. It is consistently slow to open, slow to respond when it does open, and freezes unexpectedly during use. I have followed every instruction Customer Service has provided in attempts to fix the issue, but there has not been a resolution.

It is designed for security and to save time on logging in to many different apps. You have a master password which you *must* remember as there's no reset and then details of all your logins are stored in your vault. Unfortunately, after a while of using it, it keeps asking repeatedly if you want to unlink your accounts, upgrade, do this, do that, before you can log in. If it asked you to do this once a month, I wouldn't mind, but the requests are a bit excessive.

Updated on 07/23/2020: AS of today my refund is still not in effect. How long does it take for monies to be refunded. And so I will continue to write negative comments about your Company, your Product and especially your Customer Service. If you don't mind the entire universal Internet hearing about how terrible you treat potential customers, then I certainly don't mind obliging. Just to let you know, this will continue daily until my money is deposited in my account. Each day I will find different outlets especially on Facebook and other social media to air my complaints. So just drag your feet and see how much you lose in the process. At this point I am no longer agitated and angry; it is now just a game at your expense.

We started to download Dashlane & discovered we already had a password manager, so immediately tried to cancel. Free was not even offered, charged us $59.99. 2 weeks later we are still getting emails yet no cancellation. Awful!

Dashlane is easy to install, was very simple at first UNTIL you want to make a change to your profile or change your email. Nightmare! There is NO tech support to help you. You have to communicate by email. It took 4 days to reply! Great concept. Pitiful support! The constant auto fill is a nuisance too.

I've been paying for Dashlane for several years. Lately there has been no kind of support when there is a problem with the software. They expect you to resolve all issues by reviewing their archived support, which doesn't fit all problems. It's just so they can save money by not having staff and forcing their customers in resolving their issues, while paying for it too. That's it not what I consider support - it's stealing. Dashlane is useless. I'm looking for another password manager. Dashlane no longer has the support they use to have from me.

$60.00 a year for untold harassment. They get your credit card number. They will not let you cancel and renew you every year for a service that is worse than useless and you cannot get it out of your computer. Conflicts with Samsung fingerprint and Google will not work at all with the majority of websites I use and you cannot get rid of it. Once they assign a password, lots of luck trying to find out what it is. Support is non existent. The only thing they can to do efficiently is take your money!!!!

Ugh... Dashlane sounds great on the surface. Decent price for a Premium license with good features. But...you can not rely on this software. One day it will work, then the next it stops auto-filling usernames and passwords. Go ahead and reach out to support and they want you to record your screen so they can see it. Really? They have to be aware of the problem just from looking at the reviews here. Do not trust the other review sites as those reviews are most likely fake which is common with a lot of software vendors. I really wanted Dashlane to work but it doesn't 50% of the time. PLEASE DASHLANE - fix your software!!!!

Horrific. They blame everything on "conflicts" and have you dismantle so much that you put your computer at risk AND it still DOES NOT WORK. Piece of junk. "Connects" maybe 40% of the time but still doesn't offer auto-fill. That is with the Premium edition. Support takes steps and steps they walk you through, 2 days after you contact them more often than not. I'm not getting paid to do their job. They have known problems when you delve into reviews that are not manipulated.