LastPass Reviews

I can't decide which is worse... changing a time-proven tool like LastPass to make it harder to use and render it useless, or being totally unresponsive to customer complaints and requests for help and solutions. If you're thinking of buying/using LastPass, please visit their user forums. No good news there. Plus, they engage in shady business practices... They have jacked up the price and auto-renewed my subscription the last several years, and double billed me twice. There are better companies that do what LassPass does. Keep looking.

I have been with LastPass for a number of years, but never had the need to contact them. Well, they just double billed me for my annual fees. First I sent them an email with no results. Then I tried calling them. That was futile. It has now been three days and still the problem has not been resolved, nor have they responded to my email, nor answered their phones. LastPass only wants your money. They have no customer service if you have a problem. I'm guessing that they are having financial problems!!!!

This company has no ability to help their customers. I can no longer login with the Master Password. Even when I went in to the master settings and it says the password I made it it does not work. If you have not set up any recovery methods you are screwed and will never recover unless you win the lottery and someone actually gets back to you. At this point I'm screwed and I now have no passwords and will start over with a new password manager that has live tech support. This is garbage company and wound not recommend it to anyone. Along with any LOGMEIN products. Total boycott of LogMeIn and all their products will protect you from being ripped off.

I just discovered that Lastpass charged my credit card in June 2019 for $36. I have been a premium member for many years and have always paid $12. To make matters worse, I am unable to contact customer service by phone (703-712-8315) or by email. By the way, I have permanently canceled my account. Credit

My company was a Meldium user before it got bought out by LogMeIn and we were converted to LastPass Teams. We have always wanted to be able to allow (and control) our various employees and freelancers to log in to various sites without being able to see or store the usernames or passwords. However, in the past few months we've learned that our LP users can readily reveal/show the passwords shared with them via LastPass while logging into Google or LinkedIn (and whether in Chrome or Firefox).

LastPass is a completely abysmal service run by a company who does not care in any way about their customers. Lost your password or someone in your family having a difficult time getting into their vault? The only support you will get from LastPass is exercises in customer deflection. I recently had a family member locked out of their account and the process to get back in was horrendous, and LastPass provided absolutely zero help. LastPass itself does not provide any customer support numbers, and when you call the one number they do have for sales and select technical support, you just get a voice telling you three times to go to the help site (which is useless for matters like these) and hangs up on you. So clearly, they prioritize selling to new people and taking their money over helping existing customers.

Along with many others who have posted on the Last Pass user forum, I get no response to my problem with the Recently Used function no longer working. Although this particular function is not critical, I find it very disturbing that this program, which is critical, appears to lack any support.

RUN, DO NOT WALK AWAY FROM LASTPASS. Like almost everyone else here, I have loyally paid for LP Premium for over 10 years. I needed help once and discovered that what they excel at is is blocking access to it. Lucy is more apt to let Charlie Brown kick the football, than LastPass is to provide the support you will inevitably need when your perfectly known password is rejected and all pathways to recovery fail. I cannot even get access to stop my annual auto-payment.

I have been a user of LastPass since probably the late 90's. It was a good, solid piece of software that did what it was supposed to do, manage your passwords for varying websites and let you fill forms on websites with personal information when you wanted to do so. It worked! Sometime in the last year or 2 it appears to have been bought by a company, LogMeIn and every since they have taken control LastPass has had a whole series of updates done to it. Most or maybe all of these you have no choice but to apply. In most instances, after an update was done, something quit working. Sometimes you could work around it, sometimes you had to wait until another update was sent down the line to fix whatever they broke with the previous update. It has been a nightmare. But I hung in there because I didn't want to have to change to a different password manager and we had been together for a really long time.

I'm another long time LastPass user. At this point, I have a problem with a forgotten master password. There are no instructions on the website and I get no response from the support department. I was able to reach a real person, but she couldn't help me because users have to be at the Enterprise level to talk to someone. My Family level doesn't count. She promised to have the system send me some emails. Nothing heard. LastPass has heard the last from me.

I am also premium member. It worked fine for years. Now the browser one works but the phone app does not. I send emails to support. They are so useless. They just send email saying, "Search our frequently asked questions." You email back saying the problem is not listed there. They again send back response saying, "Please search this website for a solution." Premium member support is like this. I wonder how bad the free LastPass support is. I am an actively looking for a new vendor. If you are business owner, don't bother using LastPass.

I have been a multi year customer of LastPass Premium. Two weeks ago I obtained a replacement Samsung cell phone, and downloaded the latest version of LastPass from the Google Play Store. The LastPass platform would not recognize my new cell phone and as such could not access my LastPass account and passwords. Multiple times for past week I have contacted support {now hosted by LogMeIn} only to get endless canned emails... Useless advice. Terrible and non existent support for an important service. Hate to depending on this company. Am looking for an alternative password manager.

I’ve been a “Premium” LastPass user for many years. Though the product started out fairly simple and reliable, over time features have been added that their development team is clearly not up to. Over that period of time I’ve reported numerous problems, many involving security issues. One example that has been ongoing for years is that I can power down my laptop, turn it back on, and LastPass will still be logged in despite having all settings that should disallow that manner of operation. I have numerous bug reports with LastPass on this. When they decide not to fix something they always change the bug status to “Resolved” despite nothing being done to fix the problem.

I was using my fingerprint to open the LastPass app. After the app updated it required my master password. Which I forgot after using my fingerprint for too long. I had to delete my account and create a new one. Major pain in the backside. I haven't used LastPass since then in 2017. I am being charged on the auto renewal plan and have no way to get in and cancel. This may work for some, but it definitely is not for me. I'm paying for service that I can't and don't use. Very unhappy. ☹️ James

Lost all passwords as I can no longer log in. My master password hasn't changed yet LP gives me a wrong password error. I've never changed it since I started using the service. Now LP tell me the only solution is to delete my account and set up a new one. Unacceptable.

Been a loyal customer of LP for many years. Then last year after Log Me In had purchased LP, my autorenew charged me double (12$-24$) what it had been in years past with no new features. About the same time the Chrome Add On started giving me problems. With 11 months on my plan, I started looking for a replacement. I found Bitwarden and haven't looked back. Now that my autorenew was set to renew, unsurprisingly, I cannot find where to cancel my autorenew.

I tried to set this up on my Mac. Very confusing. To be fair, I am no computer genius. However this is terribly confusing and there is no customer support. They have all kinds of tech talk and I went around in circles trying to set it up. I managed to download it and put in into my apps then nothing happened and no instructions made any sense...just continued screens telling me to download it again. So I did then found BOTH downloads in my download file. So what? Nothing. Waste of my 45 minutes trying to figure it out. I send messages to support, I looked through all the support info and STILL can't figure out how to set it up. If it is this hard to get something that I will purchase, I imagine it will be even worse to use it. I'm going to try to get another password holder.

I had a a LastPass account years ago and deleted it because of security concerns, poor app performance and poor customer support. Due to some recent good reviews by several prominent websites, I gambled and decided to try them one more time. Do not do this. AFTER signing up and paying the non refundable premium fee, I find out that they had not deleted my previous account information, and instead of establishing a new password, they want my old one from years ago. No surprise, don't remember that one, so I attempt the account recovery options outlined in their customer support area. None work, so I open a support ticket explaining the problem, including the fact that none of their recovery options worked after numerous attempts.

This is the worst app I have ever signed up for. Very confusing setup and absolutely NO customer support. I kept trying to find someone I could talk to for some help but a real live voice is impossible to find. PLEASE LISTEN TO ME. DO NOT SIGN UP FOR THIS SERVICE!

I paid for Premium service. I could never figure out how to use the program. No matter what I did the program just sits there. Nothing. What is the magic process to use this problem? Their help process was unresponsive. And their policy is NO REFUND, so you are totally screwed.

Downloaded after recommended by Tomssite. Confusing terminology, confusing use screens, failure to save master password, failure to email me password hint, failure to reset to last password. Now more worried about security of all passwords than before. If I could rate this app less than one star I would. Uninstalled and now having to constantly monitor all accounts.

I foolishly clicked on the "upgrade" to LastPass yesterday when it popped up on my Webroot sign-in. Went through creating a password, yadda yadda, thinking the claims were actually true and it would simplify my life. When returning to Webroot, LastPass did not recognize me at sign-in. Tech support is pretty much non-existent. Received several e-mails from their robots. In the last contact this morning, the robots' e-mail stated it didn't want to "bother" me anymore. Ultimately, since I could no longer access my Webroot account, thereby losing all those passwords, I called Best Buy and canceled Webroot. This is beyond annoying. Still had two months to go with a paid Webroot sub, but from now on my passwords go on a piece of paper. Why do we need passwords anymore at all, programmers? How about a fingerprint, eye recognition, anything but this purgatory?

When I tried to cancel LastPass premium service autorenewal on their website, I kept receiving confirmation on website that it has been canceled. But the emails kept saying that Family feature has been canceled for auto renewal. I never had family feature activated to begin with. Clearly it is a software glitch or deliberate design to keep one subscribed to Premium and charge for one more year. I had to raise a ticket with support at LastPass to really get the confirmation that the premium autorenewal is now canceled. They still have not responded to my request to remove my credit card info from their database.

Tried to create a new account after paying for site access. Unable to sign on due to user/password issues. Tried to get tech support- NONE EXISTS! Literally- there is no service/tech department nor anyone to speak with. You must email a "comment" for assistance and they copy and paste instructions with links that do not exist. 11 attempts for assistance with no resolution. Feels like a SCAM!!! Now working with credit card company to refuse charge. NOT sure what company/product we will now seek- but this one is a JOKE!

I was a very old customer of Lastpass for years on Premium. One day their system had a bug and I could not retrieve my password due to their issue not mine. For the first time in 6 years I needed their support. They've let me down so badly. The company has changed a lot recently. I am now with Dashlane. Shame on your Lastpass.

Worst customer service ever. You should let go Jose from Customer Care as he doesn't know what customer care is! Very poor communication, totally useless, not helpful. I have enterprise account with multiple users, and they totally fail my expectation when it comes to answering tickets. I like the product, but customer service need to improve for paying customers.

I am unable to change my master password. I have been in touch with LastPass. They admit this is a known problem for some users and they have no ETA for fixing it. They do not see it as critical. Unbelievable!!

Upon realizing I was charged twice for my yearly service, I was unable to get help by phone, nor was I receiving help through their online customer service. I am still waiting and it has been 4 days. For an online "expert" company they are doing pretty poorly as far as resolving issues.

I put a jpeg of my passport and credit cards in secure notes. When I log on in Edge, Chrome, or Firefox and try to view the note I get this message. "Not Supported. This feature requires an external binary component, which is currently not supported on this platform." The product is of no use if I can't see the item I am trying to save after I put it in. No help at all on the website and no customer support at all.

I tried LastPass by signing up for the free version a little over a month ago. When you do this you are automatically given the paid Premium version for a 30 day trial. My intention was to give the product a try and then if I liked it, I would sign up for the paid Premium service. During the month I had several problems using LastPass and tried getting assistance through their email customer support... That’s the only kind they have. It took several days to get a reply and that just directed me to tutorials on their website. Those tutorials are very low quality and not much help.

You'd think after all this time LastPass would have cracked the issues around constant 'Error logging in' errors. I work in web development so I'm well versed in debugging issues on a clients' end and my end. The fact is, you shouldn't need 9 separate steps to resolve an issue, not to mention many times they don't even work. There are far more reliable storage mediums than using cookies, I'd advise you look into them more. To others, this is a great extension on paper, the application itself is plagued with constant errors however, would steer clear if I wasn't being forced to use it for work. For those about to try this extension out, please see screenshots of the various issues that come with it and get to know them well, you'll be seeing them a lot!

It's true is a great program if you don't have any problems, which I did. The only contact them for help is a support ticket, which I did. They told me to do this, which I did but it didn't work. I wrote back and then they told me to try this and that. All which did not work. I ask them to give me a call, they would not. Because of their customer support, I would recommend that you consider another program.

I tried a "free" trial from LastPass & later chose not to continue with them. I still received emails from them for a long time & wondered why but never really explored it. Recently I did look into it more as I wondered how & why LastPass was informing me of changes to my credit report. Consciously, I NEVER gave LastPass permission to access my personal information; I thought these people were a PASSWORD company/service. I emailed them about how & why they are continuing to access my credit report. Their answer was lame and scary. This is their reply; "There are two levels to our credit monitoring service. You have Free and Premium Credit Monitoring. Since you did not pay for the Premium service, you were enrolled in the Free version. Please note that we do not make changes to our user's account for such feature unless an issue is raised."

I wrote before, complaining about LastPass support, where I forgot the password when they told me my password was too old and I should change it. Their process of recalling a password was so confusing that I lost what I put in. Now they tell me that I have to re-create all of my passwords! And that is the last I will see of LastPass, except that I asked for my money back. Lots of luck on that! Well I am now trying to reconstruct the over 100 sites that I use regularly. What a job that is! I estimate it will take me over 20 hours to recover most of those sites, but probably will lose some permanently! They have certainly dropped the ball on this! I would not again use LastPass, even if they paid me to use it!

This is the second year (maybe even the third) LastPass has helped themselves to funds from my credit card. Oct 2017 was disputed & refunded via bank. Now they have charged me again in Oct 2018, despite the fact I do not have this product, never had the product and sent numerous emails advising them of that. I may have subscribed to a trial period and decided against the product. No matter - LastPass charge whether you authorise it or not.

Companies are supposed to have an 'unsubscribe' option in their emails... but they don't. They route you through a process and then still spam you afterward. I followed their unsubscribe process this week (which they only give to you if you reply and ask for it) and still received another email from them. The email says the following in it too. "This mandatory email was sent to **: email opt-out settings have been ignored." I never signed up for these emails and I don't want them.

Been using the free version a little while now and I must say this password manager has been awesome. I've tried a few and so far this one is above the others. Straight forward and easy to navigate. I keep my passwords backed up in case something happens within the software or human error. For the price (free), you can't beat it. Which reminds... Thanks to those at LastPass for all your kind efforts and bringing us a decent product!!!

I followed instructions on their website and lost an entire folder of the most important sites, even though the instructions assured me nothing would be deleted. Found out that there is NO possible way to speak with a human at LastPass, even if you pay for a premium subscription. I opened a support ticket within a few minutes of the problem, on a Friday morning, and heard nothing from them yet. It is Sunday afternoon. Surely a company that takes money for something as important as password protection has support on the weekends. Apparently not. I recommend canceling your premium subscription, if you have one, It doesn't provide anything worth paying for over the free one. Also, you'll have to keep an export of your passwords and secure it yourself anyway, so LastPass doesn't really provide anything but saving you key strokes typing in passwords.

After using LastPass for several months and putting in a lot of time and effort to learn its ins and outs plus it quirks I thought I had it under control, Then they did a release and now most of my banking and credit card sites do not work with LastPass and I have to go through a very time consuming routine to get the ID and Password which are no longer easy to remember. The only customer service is by email and it is terrible. You get one answer a day that usually isn't worth much. I hear people saying they like it but I can't believe it's ready for primetime i.e. enterprise for a small business or anyone who has to have employees use it. For the most part there is NO customer service/technical support.

I have had a Premium Account with LastPass for 2 months and have nothing but problems. The site sometimes remembers username and passwords, and sometimes it doesn't. I have deleted sites and re-entered them, per LastPast online support recommendation, and it still doesn't work. I have asked repeatedly for a five minute live conversation with a technical rep, but was told that I did not qualify for that kind of support. So bottom line is that I paid for a product that offers me absolutely no value. My recommendation is to save yourself the grief and frustration of using LastPass and find a more reliable password encryption application.

I got the password manager because I read a review that said it was good for Macs. That was not my experience. There were several different ways to access it... through the website, through an icon on my computer, through a browser extension... All had slightly different options. When I contacted support they were condescending and implied I didn't know what I was doing. I stopped using it in less than 3 months even though I'd paid for the premium membership.

I've been using LastPass for years, first the free version, then the paid version. I have been very satisfied with the service - that's why I decided to pay for it. I was surprised to see the number of negative reviews here. Most of the issues seem to be with customer support, which I have never needed to use. I've used LastPass on PCs, phones, Chromebooks and iPad. It lets me use complex and unique passwords without effort. It consistently gets high marks from professionals (PCMag, etc.). I can't speak to the support issue, but the product has been just fine for me.

I submitted their requested information in order to obtain their service. I had read a decent review of what they offered. I was in the process of completing what was requested but my request wasn't processing for some unknown reason. I quit the application so no filled application was submitted to them. I thought that I should try later once again.

This worked for quite a while but went bad about 2 months ago (from the time of this writing). When a password is created or when any entry is changed, LastPass fails to save the change. I'm given a response that the server timed out. This happens regardless of platform or location. I had the problem for months before I finally decided that LastPass wasn't going to detect and fix the problem. I reported it over a week ago and although they've told me they've duplicated the problem, it's still not fixed. Worse, I can't talk to anyone because they only have email as a method to communicate. Imagine that, in today's Chat world, they're stuck using email. I highly recommend that one NOT choose LastPass.

Their support is terrible. Even as a "premium user". No phone number, days and weeks between responses that don't even seem to be relevant to my current problem. Too reliant on "export, uninstall, reinstall, reimport" as their like only solution to problems. I can't even log into the help center on my paid, premium account because their web programmers shove the login back to the "my sites" landing page. ** LastPass.

I have had a premium account for about 5 years. This week, shortly after LastPass took money for a renewed subscription, they informed me they were ditching XMarks. This shows appalling contempt for their customers. In disgust, I have unsubscribed. My new sub with Dashlane, which is marvellous, has highlighted that LastPass is actually not all that good either.

I have been a LastPass user for almost 5 years - first as free version and then as premium. Rates were reasonable. This year they have DOUBLED the rates for premium user, without any communication or explanation for the action. I understand that prices go up but do it fairly, transparently and communicate with your clients. Now trying to talk with customer service to get explanation. I am being put into silly loop of responses that do not address my concern.and are basically aimed at making me so frustrated that I give up. They have me by the throat now as of course I all my password in there. It's a good product but it's too bad that company doesn't care about their clients enough to be honest with the price changes.

I've used LastPass subscription version for about 3 years. Prior to upgrading, I use the free version for about a year. The interface is easy for me to use because I've used it so long it has become familiar to me. I always have a feeling that there MUST be a better, more simple one to use "out there", but I've tried several other similar programs, and this one seems to works well enough for me so far, even though I DO have several annoying problems with it from time to time. For example, on random occasions, the program doesn't load on startup even though I've set it to do so. Thus, when I attempt to login to sites, the autologin feature doesn't work, and the only indicator of the status is the icon is dark. That indicator is difficult to spot until I try to open passworded sites and see that the autologin feature isn't working as it should. To utilize it, I have to launch the program manually.

I was locked out again within the last four months. Account recovery does not work. They say create new account, so I try using my email address, which results in LP saying that email account already exists and therefore I cannot do that. The password hint box sent to email is blank. I have received several emails from LP which haven't helped me one bit. I have no idea how to get around this ridiculous runaround. There is no way to actually get real help. I forgot my master password which is my fault, I will take responsibility for my own mistake, but LP will not do anything but give the same pat advice over and over. I do not have the receipt as I only use the free version, and I am glad I do because if I was paying for this lousy help I would really be sick.

I signed up for a Premium Family account at a cost of $48 annually. I was supposed to be able to add up to 5 family members. However, the family member I added was never able to establish a password, and the technical support I requested was unhelpful. We were directed to delete her account then create a new one. However, we could not create a new account since her email remained in the system. The support team didn't get the problem despite multiple explanations, and the ultimate recommendation ended up with my account reverting to the one person, free account. My issue is not with how LastPass is effective, but the difficulty in obtaining technical support that can actually understand the problem and the impossibility of actually talking to a person.

LastPass does a good job of saving passwords and keeping them in a secure "vault." It's nice to remember only one password. It also generates complex passwords which is helpful. There is an option for multifactor authentication which is a good idea. I chose Yubikey and purchased two of their keys on Amazon for $80.00. LastPass prompts for the Yubikey but if I don't provide it it will open the vault containing all my passwords anyway. So even though I enabled Yubikey multifactor authentication in my settings I don't get it. Naturally, they want everyone to upgrade to the $12 version of LastPass but it makes no sense to start paying for something that doesn't work.

Not a Premium account. While I do not keep bank account and other important passwords online I find LastPass keeps library, educational and other passwords accessible. I've used LastPass for years. Never had an issue. Plus, when I can't be creative enough to make my own password I love that LastPass can generate one for me. And with just one password to remember I can log on from any of my devices. :-) Even when away from home.

I've paid a for a 1 year LastPass Premium Subscription on April 7, 2016. On May 9, 2016 I was billed for another 1 year subscription! Again. They say I over billed myself?! Customer Service said 'sorry' No Refund. After showing screen shots to prove they made the extra bill. NO REFUND 'sorry'. I made sure auto renewal was unchecked. Today, Auto Renewal checked ON again! Not by me. So disappointed. They've changed since being bought out by LogMeIn. Your payments go to Marvasol Inc DBA LastPass. Forget being heard after they have your money- whether their fault or not. Stay with free account or better yet, use another password manager.

I am a long time Premium user and I JUST renewed about a month ago and have more than 11 months left and asked for a full refund as I will not use it any longer due to all the exploits and security issues. I was told no it was too long ago (Ummm it just renewed 3/9/17) and to transfer it to someone else. I do not want to transfer it nor should I have to especially with all the security risks of late. I was denied my refund and forced to lost money while my husband who also renewed received his back.

Here you go! LastPass has been fairly straightforward and I have been using the service for about 3 years. Out of that time I have loss my passwords on two different occasions. The first time support after a week was able to retrieve my passwords and I was able to continue without any further disruptions. Recently, LP has lost my passwords again. This time and it's been over three weeks support hasn't been able to retrieve them. I will post every couple of days to let you know when I finally regain my passwords.