Juno Online Services Reviews

I had been with Juno since it was merged with a company called Pipex Dial. So for decades and when I last attempted to login, I found I could not. Like many I have it as my main email address and my main contact. I found little help on resetting the account and found multiple security compromises associated with the account. While there is a loyalty factor on my part. The support was unacceptable so I just simply changed my service provider and obtained a new email address, it is a pain but do it soon even if you have access now. The transition will be less painful, and all I can say is Juno you suck.

My family had a Juno account since the dark ages when they were offering free internet and were one of the only email accounts out there. My dad still uses the account against my recent pleas to get rid of it. Unfortunately now it's too late and hackers have gotten into the account. It's far from easy to use, and as such I had him give me the password so I could reset the password and kick the hackers out. As I was going through it I realized that the security probably hasn't been updated since the 1990s and it actually requires you to have an extremely low level complexity password. Only allowing lowercase letters and numbers and a max of 12 characters. As the only people that still use the service are elderly at this point, it has just become a target for phishing scams on the elderly.

I have had an account since 2000, 23 years...what a joke, I tried calling to cancel my account (autopay) and twice a representative (Tony) in very broken English "pretended" that he couldn't hear me and hung up on me TWICE! The service is sub-par, the customer service is non-existent.

My Juno email account was compromised and the password was changed. Their process is to send an email to your email account with a temporary password. Yet if you don't have another email account then you can't receive the email. They then wanted me to send a picture ID. They still have not corrected the issue. At this point I wanted to just delete the account but they won't do it. I sent them the photo ID and told them that all my sensitive information has been hacked. They have failed to correct these issues. Their process to recover and process a new password is flawed. They allowed my information to remain available to whomever changed my password.

I have used Juno.com for over 23 years, and I never really had any major problems, only annoyances like how they attached advertisements in every email that I sent, or that they don't upgrade their functionality. It's a very archaic service, and whenever I give someone my email address, they either don't recognize it or they realize how old I am, but I have kept the account because I have so many online accounts connected to that email address.

They are very slow to post messages sent to you. Do not use Juno for receiving one-time passwords because the OTP will likely have expired by the time you receive it via Juno. Or the Zoom session will be over by the time you receive the link in Juno email. I hope Juno reads this and speeds up their email delivery because the service is otherwise ok.

I am unable to log on. It keeps saying another account is using my email. I have written them, customer support, NetZero. United Online..No response. I have called..They keep saying they are closed and I am calling during the hours they say they are opened. I am stuck without email. Anyone have this experience? How to solve it?

I have had the "Free" version of Juno email for many, many years (can't tell you exactly how many right now because my Juno email page is currently "locking-up" and won't allow me to go back to my first emails to see how long I've had it). The free Juno runs advertising all the time and places the ads on the page in places that almost sometimes "trick" you into clicking on the ads by mistake even though you're really trying to just click on an email. The ads running all the time seem to slow down the process of trying to read and open emails.

I have faithfully used Juno webmail for a decade or more and found it to be as efficient as the other brand names out there in computer land. From security to surfing the web and in using this site to shop and order products I have found no issues and notifications are on time.

I have paid for a Juno email account each month for over twenty years. On July 29, 2020, Juno emailed me and stated that I was to change my password because there was a Juno security issue. I knew nothing of this password request until the next day. On that day, I was locked out of my account, unable to know anything about my emails. The next day, or on July 1st, I called Juno and asked for my account to be unlocked but was told I would have to pay $25 to have my account unlocked to and update my password.