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Reviewed Oct. 12, 2023
I have had an account since 2000, 23 years...what a joke, I tried calling to cancel my account (autopay) and twice a representative (Tony) in very broken English "pretended" that he couldn't hear me and hung up on me TWICE! The service is sub-par, the customer service is non-existent.
Reviewed July 21, 2023
My Juno email account was compromised and the password was changed. Their process is to send an email to your email account with a temporary password. Yet if you don't have another email account then you can't receive the email. They then wanted me to send a picture ID. They still have not corrected the issue. At this point I wanted to just delete the account but they won't do it. I sent them the photo ID and told them that all my sensitive information has been hacked. They have failed to correct these issues. Their process to recover and process a new password is flawed. They allowed my information to remain available to whomever changed my password.
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Reviewed July 21, 2023
I have used Juno.com for over 23 years, and I never really had any major problems, only annoyances like how they attached advertisements in every email that I sent, or that they don't upgrade their functionality. It's a very archaic service, and whenever I give someone my email address, they either don't recognize it or they realize how old I am, but I have kept the account because I have so many online accounts connected to that email address.
Last weekend, Juno suddenly would no longer allow me to log in. I proceeded through the recovery questions, and it still wouldn't allow me to log in. I have emailed them at firstname.lastname@example.org over and over again and have not received a single response. Their customer support number is entirely recorded prompts that end up telling you to email them for password reset. Nothing helps! I've been wasting my days changing my email contact address in my of my online accounts since I can't get any help from Juno. TERRIBLE service!
Reviewed March 12, 2022
They are very slow to post messages sent to you. Do not use Juno for receiving one-time passwords because the OTP will likely have expired by the time you receive it via Juno. Or the Zoom session will be over by the time you receive the link in Juno email. I hope Juno reads this and speeds up their email delivery because the service is otherwise ok.
Reviewed Feb. 20, 2022
I am unable to log on. It keeps saying another account is using my email. I have written them, customer support, NetZero. United Online..No response. I have called..They keep saying they are closed and I am calling during the hours they say they are opened. I am stuck without email. Anyone have this experience? How to solve it?
Reviewed Nov. 1, 2021
I have had the "Free" version of Juno email for many, many years (can't tell you exactly how many right now because my Juno email page is currently "locking-up" and won't allow me to go back to my first emails to see how long I've had it). The free Juno runs advertising all the time and places the ads on the page in places that almost sometimes "trick" you into clicking on the ads by mistake even though you're really trying to just click on an email. The ads running all the time seem to slow down the process of trying to read and open emails.
I originally started with Juno many years ago before I knew much about computers (I am 66 now and did not use them in my blue-collar job) because a fellow worker of mine said it was free and he used it. In the last few years I have started using another "free" email service for most of my important emails and wish now that I had done that from the start since it works very well. I do not recommend "Free" Juno email and cannot speak about the Juno email one must pay for as I have never had that service.
Reviewed March 16, 2021
I have faithfully used Juno webmail for a decade or more and found it to be as efficient as the other brand names out there in computer land. From security to surfing the web and in using this site to shop and order products I have found no issues and notifications are on time.
Reviewed July 1, 2020
I have paid for a Juno email account each month for over twenty years. On July 29, 2020, Juno emailed me and stated that I was to change my password because there was a Juno security issue. I knew nothing of this password request until the next day. On that day, I was locked out of my account, unable to know anything about my emails. The next day, or on July 1st, I called Juno and asked for my account to be unlocked but was told I would have to pay $25 to have my account unlocked to and update my password.
Reviewed Feb. 22, 2020
I've used Juno since the 90's when I got my first PC. I resisted the premium email because I was satisfied with the free service, I'm good at ignoring the ads. In the past year or so I've received rather odd emails purporting to be from Juno, threatening to end the service which read like and which I treated as spam. Now I'm wondering if they were in fact from Juno, as unprofessional as they seemed. When I tried to log in a few days ago I received the Welcome! screen with a CAPTCHA screen for a "security check". I know my screen name and password are correct but no matter how many times I enter the letters in the field, it just pulls up a new one. I'm starting to think Juno is being operated by the proverbial 400 pound guy in his mom's basement. How they expect anyone to remain with them is beyond me. I'm moving on.
Reviewed Dec. 19, 2019
I've used Juno for at least 20 years. I don't know why I stay with them. Mostly, I used Juno as an email to give to requestors that I know will abuse my email. Juno is overrun with ads that must ALL LOAD & run BEFORE it will load my email. Customer service is awful. I know for sure that, for whatever reason, Juno attracts a lot of scammers, and some of them are getting VERY sophisticated. I get such crap at least weekly. I would NEVER recommend Juno to anyone except perhaps a hated enemy... If I could, I would have checked zero stars above. I plan to dump Juno as soon as I get another place to direct junk email from unwanted entities.
Juno Online Services author review by ConsumerAffairs Research Team
Both Juno and NetZero are owned by United Online, which also operates some of the smaller ISPs like BlueLight. Juno offers the same free Internet access as NetZero, and it has dial-up lines in 8,000 cities across North America.
Faster browsing: Recent technology updates allow customers to browse faster with only slightly lower resolution of downloaded images.
Access in more places: Juno is another provider that brings Internet access to some of the most remote regions in the United States and Canada.
Low cost: Like its sister ISP NetZero, this is a very low cost option with quick set up times and no installation required for its dialup plans.
Juno Online Services Company Information
- Company Name:
- Juno Online Services
- Year Founded:
- 21301 Burbank Boulevard
- Postal Code:
- United States
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