Juno Online Services Reviews

I have been with Juno for over 20 years. Now, I am having billing problems, and they simply will not reply to my requests for help. I just get formulaic emails back, in some cases requesting info I've already sent. It's become maddening and impossible.

I have had my account for at least 20 years without any significant issues. But recently, my laptop died, and since then, I have not been able to sign in to my account. Customer service is nonexistent at Juno. I do not believe a human works there. All efforts to reach them have failed. Before this experience, I would have rated Juno as pretty good since I had needed help from customer service, which has destroyed my view of the company.

I have had my Juno account since 1998! NEVER had problems with it. It is NEVER full of spam or junk mail. It has NEVER been hacked, unlike my AOL and YAHOO accounts. I get this account when the internet was just a baby. When juno was a "dial up" account. It would connect, download your email then hang up from your phone. It did the same to send mail. I live that when I log in there isn't a hundred spam mails!

Horrible provider, I have had this account since 1996, and had to pay monthly. I finally figured out I didn't need that much space and felt it was a waste of money as there are free providers out there, including JUNO. So, I had a free account. Things were okay but it seemed I had to be changing the password every couple of months, now all of a sudden I am having to change it three or four times in a single day to get back into my account. This is absurd!! Wonder if they do this on purpose to put one out. I have had this email so long, hate to change it as I have too many contacts.

My mom had this service for more than 20 years, paying for a phone hookup when she didn't need to but not wanting to make things worse I never tried to change it. Had trouble using it most of the time but all her contacts and so forth were there so it would have been hard to change. I had to get her back in to the e-mail quite often. Then one day I couldn't get her back, I called many times over a span of days and finally got to talk to someone. This person said the account was shut down for harassing e-mails sent by her, she is 89 years old and does not send harassing e-mails.

I had been with Juno since it was merged with a company called Pipex Dial. So for decades and when I last attempted to login, I found I could not. Like many I have it as my main email address and my main contact. I found little help on resetting the account and found multiple security compromises associated with the account. While there is a loyalty factor on my part. The support was unacceptable so I just simply changed my service provider and obtained a new email address, it is a pain but do it soon even if you have access now. The transition will be less painful, and all I can say is Juno you suck.

My family had a Juno account since the dark ages when they were offering free internet and were one of the only email accounts out there. My dad still uses the account against my recent pleas to get rid of it. Unfortunately now it's too late and hackers have gotten into the account. It's far from easy to use, and as such I had him give me the password so I could reset the password and kick the hackers out. As I was going through it I realized that the security probably hasn't been updated since the 1990s and it actually requires you to have an extremely low level complexity password. Only allowing lowercase letters and numbers and a max of 12 characters. As the only people that still use the service are elderly at this point, it has just become a target for phishing scams on the elderly.

I have had an account since 2000, 23 years...what a joke, I tried calling to cancel my account (autopay) and twice a representative (Tony) in very broken English "pretended" that he couldn't hear me and hung up on me TWICE! The service is sub-par, the customer service is non-existent.

My Juno email account was compromised and the password was changed. Their process is to send an email to your email account with a temporary password. Yet if you don't have another email account then you can't receive the email. They then wanted me to send a picture ID. They still have not corrected the issue. At this point I wanted to just delete the account but they won't do it. I sent them the photo ID and told them that all my sensitive information has been hacked. They have failed to correct these issues. Their process to recover and process a new password is flawed. They allowed my information to remain available to whomever changed my password.

I have used Juno.com for over 23 years, and I never really had any major problems, only annoyances like how they attached advertisements in every email that I sent, or that they don't upgrade their functionality. It's a very archaic service, and whenever I give someone my email address, they either don't recognize it or they realize how old I am, but I have kept the account because I have so many online accounts connected to that email address.