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We have used Juno email since 1995. They used to be good and free. Now they are neither. The only way to not get frustrated with them is to not use them. Additionally they have very poor service. The pages load extremely slow, the ads are close to being pornography, I cannot get my password changed without calling them. The change password functionality does not work. They are just an extremely poor company to work with.
I have been using Juno email for nearly 20 years. Do yourself a favor and never use this email service. I was told several years ago that I was using up too much space and would need to upgrade to mega mail. I did that, and have been paying for my email service for the last few years. I got tired of paying for something that I can get for free with AOL or Gmail, and I changed back to their free email. Since I switched back to free email, they have posted ** lingerie photos on 1/3 of my laptop screen. I can't get rid of it. I have complained to Juno, and their response is that their free email is supported by advertising. They say they will pass along my feedback, but I continue to get their ** lingerie advertisements. I like to access my email at my local library, but now I can't do that.
If I were to open my Juno email at the library, I would be warned to shut down my email or be kicked out of the library. I hate to lose an email address that I have had for nearly 20 years, but I am guessing that is what I will have to do. I understand that they need to post advertising, but "sexy lingerie" ads are unacceptable, especially if I have complained about it.
I have been using Juno since 1998. I am now paying a yearly fee for mega-mail. I use Firefox, Chrome, IE, or any other browser and open the email through webmail.juno.com. They have multiple annoying, and sometimes immoral advertisements (Like Ashley Madison) but my ad blocker prevents them all. I feel justified in blocking the ads, since I AM paying for their service. The email program seems more intuitive than Gmail, sortable by date, author, attachments, and title. They just prompted me to install an ad blocker on my phone! I will be glad I did.
I received a collection letter from United Online for Juno services I cancelled years ago, by sending emails to Juno once they raised their subscription price from $10.00 per month to over $25.00 per month. Overvalued five year period at which such point I cancelled as stated above, and in addition to sending them an email, that they were not authorized to unilaterally keep charging my credit card the increased amount. I called my credit card company to complain and they stopped further payments, and now United Online has the audacity to send me a collection notice. Something sounds not above board.
I have had Juno email service since it came out in the mid 1990s and during the last 8 years or so, the company has not innovated or made any attempt to upgrade their software to be compatible with modern technological protocols. Their software has deleted thousands of emails containing valuable data, locked up my desktop computer hundreds of times, is crammed with autorun advertisements that saturate CPU usage (100%) and use all available memory (2 Gb), to the point that my desktop crashes (just totally locks up) and I have to hard reboot the machine.
Juno has been contacted numerous times, via email and phone conversation (when I could actually get them on the phone) to solve this problem. I give up. Juno will soon be buried in the dustbin of obsolete programs. I will ask them no longer for help, as it is not in them to help. I will cancel my subscription ($21.95/year) and move on to some other email provider, as JUNO is going out of business. It is not a matter of IF, but, WHEN. Those tech companies that fail to fix bug ridden software and fail to innovate, perish. So it is with JUNO. Stay as far away from this email fraud as you can get if you value your data.
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I have been using their webmail service since 1997 or so. The ads, over the years, have gotten more intrusive. Now, I can't even type a message. As I am typing, when a fresh ad loads, it takes the focus away from my box that I am typing in. This causes me to have to use the mouse to reset my focus on the message box to resume typing.
These idiots have also made it so that every time an ad loads, it refreshes the entire screen and takes you back to the top. So, if you are reading a long e-mail and have scrolled down quite a ways, it will refresh for a new ad, take you to the top of the page, and then you have to scroll down and find out where you left off. Stupid! Stupid! Stupid! ** Juno.
I will begin by saying I picked one star because that is the lowest. It is called very dissatisfied and there should be something below that. Like some other reviewers I have been a Juno user from ancient times. I did not use the free one. There were features on the $4.95 paid plan that I really liked. Then a few years ago it started increasing in price. As aggravating as that was I kept it because the features were good. My plan downloaded the mail to my computer, allowed the set up of folders on the machine and putting the saved emails in those folders and then going to saved emails at any time directly on the machine as well as sorting capability by date received, subject, who from. The backup wizard was also very useful. Then the whole thing started falling apart. Problem was I had a large collection of files saved in the folders which not be easy to move somewhere else.
Long story short, the mess with the system is now beyond intolerable. When Juno decides it has a problem with the mailbox it puts every single file in all the folders into one giant folder, announces that it has done a great thing for you, and presents you with something totally unusable. Remember, this is the paid system and there are even more expensive divisions of the piece of junk called Juno. Save yourself and find someone else for this service!
I've been with Juno from the beginning of email; late '90's, because of the AOL scandals. Wow, 20 years! So I've lived with all the purposeful slowdowns executed upon those of us who've resisted upgrading to a pay version. For the past year (2017-now) I get this pop-up "Congratulations Amazon User, You Won!" within 30 sec of opening my email. Once that happens, all I can do is close out the tab. Have researched and tried every "solution" to removing this virus; nothing works! I know from experience that there's no way to contact Juno. It's gonna hurt, but as soon as I can back up my account (if?), it's "goodbye, Juno".
Have tried many ways to stop billing for Bluelight services. Customer service via email is clearly blocking all attempts to do so. Tried using their website many times but that has also failed. The 800 number is the same story. They claim that my account can't be located but they have no problem issuing monthly billing. How lucky can one company get!
I've used JUNO since 1999, but I believe that they are no longer maintaining their software at an acceptable level. I use Windows 7 OS and Juno interferes with other programs on my computer at startup and it is impossible to keep Juno from starting at startup except for one way. I now rename the Juno "exec.exe" file before I shut down to "aaaexec.exe" so that Juno won't start at the next startup. When I want to check my e-mail, I rename the file back to "exec.exe", but always return it to "aaaexec.exe" before shutdown. I use Juno only as a client e-mail program so that I don't have to use web-based e-mail. I NEVER use the browser. Someday soon, I may change to AOL or another client e-mail service, but my computer runs great with my new procedure.
Juno Online Services expert review by ConsumerAffairs
Both Juno and NetZero are owned by United Online, which also operates some of the smaller ISPs like BlueLight. Juno offers the same free Internet access as NetZero, and it has dial-up lines in 8,000 cities across North America.
Faster browsing: Recent technology updates allow customers to browse faster with only slightly lower resolution of downloaded images.
Access in more places: Juno is another provider that brings Internet access to some of the most remote regions in the United States and Canada.
Low cost: Like its sister ISP NetZero, this is a very low cost option with quick set up times and no installation required for its dialup plans.
Best for: People in remote areas, those who want low-cost access and those who want dial-up services.
Juno Online Services Company Information
- Company Name:
- Juno Online Services
- Year Founded:
- 21301 Burbank Boulevard
- Postal Code:
- United States
- (888) 213-9093