Juno Online Services Reviews

I received an e-mail from Juno and they stated they would be raising the price of the internet service by $2.00. However, I do not have a computer at home and I have not used Juno in over 3 years! I wouldn't even know what my ID or Password would be. I replied to the e-mail and stated that they needed to cancel this. They could not even have the correct expiration date for the credit card I might have used over 3 years ago!

I received a collection letter from the above listed company and don't know this company and have never had any dealings with such company. I tried to call the listed number but unable to speak to a person, there is only a recorded message. I do not want this to go on my credit as a collection account for this bogus bill. I sent a demand letter to the company directly to adjust this bogus bill, but have had no response. There has been no consequences as of yet, that is what I am trying to avoid.

To: Anyone, anywhere that gives a hoot at juno.com.

I called Juno to cancel my Internet service as I no longer needed their service. After answering the agent's question of why, I was told the service would be continued for free for one month as a back up service and thereafter at half price monthly as a back up service. I was not offered. I was told that would happen. I told the agent two more times I wanted to totally cancel and did not want to call again to cancel their "backup" service. The agent then agreed to totally cancel. I spoke to a supervisor and was told my concern for the high pressure like continued backup service would be looked into. I also asked that I be given credit for the remaining 27 days of the advance monthly payment, but was told it was not part of Juno's policy.

I noticed that Juno.com had been billing my non-existent credit card (I only have a credit at this bank - the card was chopped up years ago). When I complained, they informed me that they would credit 2 of 3 months that they have charged. They told me that someone (who had an email account with them) had signed up in April. Somehow, they charged my card without an expiration date or security code. They refuse to credit my card and I have to go through the bank.

Juno gaye me 3 months free so I would come back, but still charged me. I was having problems with my bank account and juno charged my account $9.95, but it did not go through as they did not have authorization, so it cost me $34.00 dollars plus $9.95. I was told I could use the internet and not have long distant charges. I now owe the phone co. $1200.78 dollars. Juno refused to help me to find out what is going on and I told them from the very start I have never used a computer. I cancelled my account and I am still being charged. This is a nightmare. I only get $730.00 a month and the phone company will not work with me.

After trying Juno for 3 days, I cancelled my service on 8/16/2005 by email and with a follow up phone call. I received an email from Juno with the cancellation information and reference number. After the phone call to Juno, I also received a reference number with another cancellation number.

I bought a computer on 2-29-05 from Best Buy. They offered me Juno for 9.95 a month, when we tried to download the program it would not take. We called the support line several times and it was never answered. I finally got hold of a representative, and told her my problem and that I did not want the service, because it did not work. She proceeded to tell me that because the program was not started I did not need to worry.

when filling out applications for internship/employment. halfway through it Juno cuts in and freezes the whole thing claiming that there is an error detected and must shut down.

I tried Juno as my Internet provider for an introductory 2 months free. Because my computer in Illinois is so old and I have Windows 95, I could not make Juno work. I cancelled my subscription last year, and now I am receiving charges on my credit card. I am now in Arizona and do not have an ID number or password so that I can get on line with them.

Juno charged me for service in December. I do not use Juno. Please do not charge me any more.

After three episodes of double billing on my account I contacted my credit card company and disputed the second charge. Juno responded by canceling both my accounts, Speed Band and the Mega Mail account which I had PREPAID for one year. After three phone calls and two email complaints to Juno I have still received no satisfaction and they have not reinstated my prepaid Mega Mail account.

I have been a paying customer of Juno. I pay for the Platinum product which was supposed to have free telephone live tech support. They did give me free support for awhile ... and then yanked it without telling us. I attempted to call them recently and immediately got a prompt for my credit card number. I emailed Juno about this, and they told me live phone support is no longer free. I was able to fix the issue by email ... and there was no damage or anything like that but I think it is illegal to treat paying customers like this.

In August of 2002 I signed up for the Juno Platinum account which is 5 months for 54.75. The renewal was due in December 2002, However, I did not have the money to renew. I tried several time to get on the internet around December and January (because I didn't know when they would disconnect me)but I couldn't get on the internet from the end of December on. After the holidays was over and I got some bills out the way, I decided to pay the Juno for five additional months in February 2003 which would cover me for internet service until July 2003.

I was a free subscriber to Juno for several years.This is Juno Gold. I then decided to pay for service for same e-mail address, $9.95. This is Juno Platinum. After this I continued to see Juno Gold on all their icons, etc. on my screen. An inquiry received this response about a year ago. Transition during merger; should change in a few months. More than year later I decided to download update. Found out I couldn't download updates. Why? I had to close out the current old account for which I am paying monthly; open a new account with a new e-mail address and I would not be able to transfer my mail in my folders. As I see it I am paying for Platinum service but not receiving it.

Called concerning inability to send an 8in column of newsprint.Knowing the potential costs involved, Iexpected a quick solution. I was sometimes confused by his accentwhile he ledme on a wild goose chase through my computer. during this time he was generous with sights and comments conserning my skills and general intelligence. He also injoyed blaming his failure to produce results on my 'getting ahead of him'.

couple of years ago I paid (up front) a 1 yr contract for the then juno gold. after contract expired (2000) I no longer used the service. fast forward to present- I inquire about signing up for juno platinum, only to be informed that I cannot as that account had been written off because there was an unpaid balance. No one, by phone or e-mail (formletter reply)could answer me what unpaid balance?

I signed up for JUNO's unlimited $9.95 platinum service and have used it for about a year now. About 6 months ago they sent me an e-mail telling me I would be charged the rate of $29.95 because I use it too much. I take the word unlimited to be just that! UNLIMITED! I have noticed, on several message boards, that lots of other people are having the same problem. I feel that this is a VERY unfair, misleading business. They need o start charging what they advertise.

Recently, Juno has terminated my service due to violations of service agreement. Rather than contacting me about the cancellation of my service, they allowed me to go without service for nearly a week until I called them to find out why I wasn't connecting. After contacting a customer service representative, they told me the only way that I could find out why they cancelled my service was to email and they would reply with the answer.

Signed up several months ago for their free internet & email service. Now they restrict our internet usage to where we can't even log-on. They say after 4:00 a.m., but have not been able to use it. In previous memos sent they said that we were not heavy users, now they have us restricted so that we can't even get on the internet. All numbers I've used were computer run so I sent an email - and they replied to my email using a standard form to contact their customer service.