Juno Online Services Reviews

I needed an email address for applying to jobs and did a quick search on Google, Juno came up so I tried it. Took 9 minutes for it to reach my email as a test. Then went to GMX, sign up was far less intrusive and the email test arrived in a few seconds, bye bye Juno!

I have semi-free email with Juno, and you get what you pay for, that is for sure. I have had the account since the early 90s. Unfortunately all of my business emails come through Juno, and it would be a big pain to change the service. I am trying to send an email today, and some frigging, stupid ass ad will not let me send the email. I definitely will never ever buy anything that they advertise. So Motley Fool, Toyota and Progressive, the stinking ads that is preventing me from sending an email, be forewarned. I will never buy your crap. You can thank Juno for that. I know Juno is able to provide almost free service because of their ads, but can't the morons that run the place figure a way to keep the ads from preventing a person from sending emails? Juno, you can bite me!

Like most others reviewing, I've also had an account since mid 1990's. This was one of the first "free" email services, & their software was pretty good... for then. They acquired Netzero (which I also was a member of) & messed up that service to DEATH. Then United online (Thawte software) bought them. I continued using their software, but I did modify. They'd add really obnoxious ads at end of mail, I couldn't end that.

We have been using Juno for 20 years. When they got into the DSL business, we continued with them because we have been very happy with their service. My father, on the other hand, has all kinds of troubles with his service and here's why: he uses the Juno software. If you are considering subscribing to Juno, do not use their software! Instead, use your choice of browsers (I use Google Chrome, but Firefox works, as does Internet Explorer) and go to webmail.juno.com and log in there. You automatically have your browser, and you can use the webmail version of Juno in a tab.

Although I love Juno, (I've had a Juno email since the mid-1990s), my main complaint is that it's nearly impossible to get the news videos to play. Juno puts videos on the main page that are great stories, I'm sure. But, it takes 20 minutes of clicking to get them to play!!! I think the problem is the ad videos on the side of the screen that are constantly playing and somehow blocking the news and personal interest story videos from playing. It is so frustrating and time consuming. I usually end up typing the story title into another browser and finding the story on another site.

Just spent an hour+ with Juno support on the phone because I can't open e-mails, can't reply to e-mails, until the ads finish loading onto the screen. Then Juno disconnects and I start all over again getting nowhere. I reached tech support & screamed. "Oh, I need to transfer you to e-mail support." I reached email support & screamed. "Oh, I need to transfer you to tech support!" "Install AdBlock." "Don't use that icon on your toolbar, that's out of date." Final test, open e-mail. There are the ads, still blocking me. "Sorry, nothing more we can do." So I'm paying for a service I don't get. For all the grief it will cost me, I'm dumping Juno and you should too.

I have used JUNO as my email provider for probably 20 years. In the last year, they have become atrocious. The advertising scripting makes a 1-minute email turn into a 5-minute frustrating task. Emails take forever to type as words are left out and it skips letters. I have emailed them with complaints and requests for a call back and all I get is an automatic reply. There is no telephone number that I can find in order to see if they are working on the problem. If someone has a telephone number, please post it. If not for my extensive names list, I would change but will probably change in a month or 2 and bite the bullet. I would NOT recommend JUNO email to anyone and rate it a one-star only because I can't check zero.

This is for anyone foolishly considering using Juno for email and/or ISP. PLEASE DO NOT USE JUNO! I've had Juno for years, ONLY because of mistakenly establishing a Juno email address for personal and business use. Juno software has not had a major revision in FIVE YEARS! Who else does that? If you stick to JUST Juno email, you may be o.k., but don't select Juno "Web" which loads COUNTLESS ads, videos, etc. and will CRASH their software. The crash is guaranteed to happen when you are right in the middle of an important email and will cause errors to the point of corrupting your sent emails and/or email address book so that you may NEVER be able to recover!

I was a customer of the free Juno email since 1997 and my business came to rely on the email address, so I continued the service when they started charging to keep the email addresses. I had no need for their internet or online email services. Two years ago I phased out the email address and went online and paid for one more year of Juno service in case people still used that address to contact me. I realize that what Juno does nowadays is really obsolete and they must be desperate to hold on to customers. They make it very tough to quit and my experience made me not want to deal with anything this company tries to do in the future.

I cancelled the Juno megamail one month it was due and I am still receiving bills and being reported to the credit bureau for non payment. I cancelled months ago.

For all complaints, I have been with JUNO when it was NetZero and they separated. I used the free email, now I pay $5.95 per month. Yes, there is a great deal of Spam, but JUNO upgraded and now there is a trash can icon to delete the spam without even reading the spam emails. Also you can empty the trash can in the same manner. FREE EMAIL SERVICES: AOL, YAHOO, MSN and GMAIL. They may be more that I do not know of. A web search could probably assist you with finding more free email services. I have no affiliation with JUNO other than an end user.

Juno on the Web is in my opinion useless compared to the older versions of Juno Internet. I have been a loyal paid subscriber with Juno for many, many years. I think that Juno on the Web is a potential fraud. Why? First of all it has advertising, that Juno Internet did not have for paying customers. If I uninstall Juno on the Web & try to install from a CD received in 2013, it installs Juno Home or Juno Web & Juno Internet will not open up, plus I do not have the Juno Backup/Restore Wizard feature. I actually liked the old Juno, however I am at my wits end.

Several times I cannot login to anything Juno. It is very important that I see my email every day. I have Mega Mail in which I pay for but it still has the same issues as regular email. Freeze ups, complete erase in the middle of a mail, trash gets emptied after 20 mails. If one wants to connect to administration it costs 3.95 per minute to talk to them and this is even to just fix a minor mistake like the reset on a password. Cost a fortune if there is something serious then you have to pay for tech support on top of that. It is just not a good deal at all. Not happy!

Juno appears to be falsely stating storage usage as being at 95%, EVEN WHEN IT IS MUCH LOWER; In an attempt to force customers to purchase pay email services. Even after removing over 50% of my stored emails, the site still says that 95% of storage is in use. That's impossible, and deceitful. Juno wants all users to pay for services; they no longer welcome free service users.

I have had one account with Juno email for a long time. Back to before 2001. We used dial up back then and well into 2005. Today, hi speed internet. My email address is everywhere. I have a free Gmail acct. It is great. But all of my real email goes through Juno. It is horribly slow, freezes up, restarts, and is so, so frustrating. They don't care about us free users and want us to either pay or leave. Changing email is a lot of work and you will miss people and companies. They could fix it if they wanted to. On Juno, typing this would take 30 minutes due to the above. Juno, if you have something to say or do for me, you better let me know soon. I wish I could have given a 1/10 of a star!!

I have used Juno as my first email since the mid-90's and still use it for most of my regular contacts. It is the only service for which I pay, for MegaMail at 5 Gig storage. I also have Gmail, Outlook and Yahoo, free with much larger storage, and NONE of the problems I get with Juno. One of my most important business contacts has to send me ordinary attachments in Word or PDF, and nearly half the time Juno shows it as "winmail.dat," which it won't open, so I forward it to Gmail or Outlook where I think only once or twice either of them had the same "winmail.dat" problem. Juno has no idea why their site does this so often.

Juno email is terrible. It keeps on crashing. Whether I use Google Chrome or IE, it loads up to 7 copies for all its advertising. As soon as I find a way to get all my emails off Juno, I'm switching to gmail.

Are folks aware that Juno uses IE Explorer six or seven? When one goes on the Internet, they are advised that their browser is outdated & to upgrade? I am very satisfied with their features. I like the way they handle folders.

I have used Juno for email with no problems for 14 years now, except that it is still very slow. I know that the issue is not with my state of the art computer, as everything else on the net is super fast to load. I use the free service, so I can understand that there are no perks with that. But with the modern day technologies, shouldn't Juno at least be as fast as every other website or email service?

I have only had the FREE email since 2001. I was worried when I had to go to the web to be only able to pull up my email a few years ago. It is still free and I can access it when I am out of the country or just out of town. Yes I do get a lot of advertising in the background, but it is free. Yes it does limit me in how much I can store, but it is free. I still use this one for my close friends and family due to I've had it for so many years. But for my professional email I pay for it thru a modern up to date company. Juno does not have any bells or whistles BUT IT'S free and has been great! By the other reviews I am glad I never upgraded.

The juno.com service that I've used since the mid 90's has become impossibly slow and now even has audio commercials starting by themselves. But the service speed and constantly having to reload: disconnects from the internet constantly. Has become impossible to use.

I've had Juno since '96 and have been mostly satisfied. However, I now pay $24.95 per year for Mega Mail, and I get more spam and phishing than ever. Their spam filters seem to be nonexistent. I will be actively changing my email notifications for bill paying purposes over to a different email client, then will finally close Juno.

I got Juno free and it's gone up to $12 a year. I want to have the service discontinued. It's through the telephone line and interferes with my connection. Last year they charged the renewal to my credit card. I have had my son, a friend and the computer repairman disconnect it, but it keeps creeping back in like a virus. When I try to send something from the Internet, it automatically goes to Juno as if it were my default. I want to have it stopped. What can I do?

I created a Juno FREE email account when they very first came out with TV ads. I have gone from 0 dollars a month to a yearly fee PLUS $15.95 a month. I NEVER authorized this. The service has progressively become worse and slower over the recent years. It has cost me loss of income due to the fact I can't get emails out fast enough to make or accept bids for my business. I called and asked them to send me back to my old FREE service. They claim that is impossible to do. WHY??? Service is unreliable, customer service is uncooperative, and I lose emails, email history, and struggle with attachments. At times my service reverts to free service and my extras are discontinued. ALL my long standing business ads, website, etc. are under this email service so I can't change. Customer service will do nothing for me. DO NOT USE JUNO!

My wife and I signed up for free Juno accounts in the mid-1990s when email was new (to us at least). Since then, for nearly 20 years, Juno has been the only email I use, and I am quite satisfied. As an attorney, pastor, military chaplain, author, and international speaker, I have used my Juno account all over the world and have had no problem with it. And I have never paid Juno one dime for my service, and Juno has never billed me for anything. I agree the ads are irritating and sometimes block part of the message, but I can deal with that in return for free email.

I have been with Juno since 1997 and they started in 1996. It was free then. It still should be unless you buy larger space for emails which I do something like 2.0. They have Mega Mail. Check your checking account statements as they withdraw money and perhaps overcharge. The customer service is non-existent. They want to charge $1.95 a minute. There are so many graphics and pop-ups, I cannot check my email or even send emails when I use my ASUS netbook. I get "non-responsive" and Juno keeps loading. Why are we paying for a service when they obviously charge advertisers? Mercedes Benz of Beverly Hills is paying Juno.

I have had Juno email since the 90's and I have had nothing but problems. I get numerous phishing emails, and some of which, in my opinion, have caused malware to infect my webmail account. I have contacted them to see if they could fix this problem, but so far I am not having any success. I really need the webmail account to work, so that I can access my important emails. Fortunately, I have two other accounts with email from Yahoo, and Microsoft. I have not had any problems with those email accounts. So perhaps Juno needs to consult with them so they can learn how to overcome this rampant phishing email problem. Otherwise Juno is a good service, and they have good articles on their website.

After several internet communications with Juno, I learned that we must look at many advertisements to be able to access emails, move from one email to another and every other activity I make in JUNO email. While I understand that signing-in and moving through JUNO likely requires that I look at advertisements, it is extremely slow! I pay for their services monthly but yet I must look at these ads. I wonder if the advertisers should be contacted re this.

I have been a Juno subscriber since 2001 and a Juno MegaMail subscriber since 2010. Two days ago I opened my Juno account and found a message stating that all my e-mail--both inbox and sent mail--had been lost from Nov. 7, 2013 through May 17, 2014. This entailed about 2,000 emails, many of which had important information. I contacted Juno and was told that technical support cost $1.95/minute. I asked why I should have to pay, when Juno lost my e-mails. The person had no answer, so I asked to speak with a supervisor. After waiting a few minutes, I was connected to one, but could barely hear him. When I said that his voice was too faint to hear, he hung up. I am frustrated, helpless, and furious.

I send e-mails to Juno.com users, which they never receive. But I never get a notice that the e-mail was not received. This is very annoying. My friends and I have tried to find out why with no satisfaction. I would like to get to the bottom of this problem. Thanks.

I have been unable to send email to a Juno.com user for over a week now. After many hours of troubleshooting my own equipment, contacting my ISP and emailing Juno support about the problem, it seems Juno.com is blocking email from Hughesnet. A few minutes of searching the internet for similar problems indicates Juno tries to solve their internet email problems by blocking every ISP that might have sent some undesirable email to them. I'd like to suggest every ISP block Juno.com for a month or two and see how many customers Juno loses. Juno.com is the most unresponsive and unskilled support team I have ever seen.

I initially set up service with Juno over the phone on July 11 2013. Right before the call ended I asked the representative do I need a phone line for service. They said yes. I said forget it then because I do not have a land line. They said "No worries, just don't activate the account when you receive the disc in the mail, etc and it will automatically cancel." They said that they have no record of the call since initial dial up set up phone calls are not recorded. Therefore, I was charged $17.90 since Aug. 11, 2013 until Dec. 11, 2013 for a service I never used. They refused to refund me the entire $89.50 and only gave me for Nov and Dec ($35.80).

I have been with Juno since the 90s for emails and the cost has constantly increased yet the service has decreased. Recently they have started letting advertisers pop up loud commercials at anytime. I have popup set on my computer yet these messages get through. When I contacted Juno, first person could not understand my phone number and said poor connection, yes it is hard to understand when the connection is a tin can to India and the person can't understand English. Then he gives me another number to call, call this number and they explain that I have to contact via email to get an answer, which I already have without response. If I want to speak to a person, the cost is $1.95 a minute. RUN FROM any dealings with this company, do not sign up with them. The company is in financial trouble and selling your email address to anyone.

I got dial-up and Juno insisted on taking the money from my checking account, then billed me twice. Juno would not remove charge. My bank did as a courtesy. I have never let another company bill my account since. I have my online bill pay or use my credit card for online purchases as credit card protection is available.

Juno has the worst customer service I have experienced in quite some time. I was calling for my mom who couldn't access her email because the loading icon never went away. She could see that there was new email, and all of the pop up ads showed, but she couldn't access her contacts or read her email. She informed me she couldn't talk to someone because she would have to pay $1.95 per minute! I think that is ridiculous. She also told me she was able to email Tech Support about the problem, but obviously she can't see the response because she can't read her email. My mom was a Juno internet user for years until about 6 months ago when she cancelled her service and switched to their free email.

I attempted to set up DSL service for my aunt. After spending 2 hours on phone with technical support people, they could not get the service to work. They blamed the problem on in-house phone wiring. Charged monthly fees and still charged termination fee of $150. They would not waive the termination fee even though they never provided service. The support was awful and customer service was not helpful; would not return calls to resolve problem. I would not recommend Juno to anyone.

I cancelled my Juno account on July 12, 2012. Then six days later, they withdrew $25.00 from my account without my permission. I suspect there is no way to get the money returned so that makes them thieves in my opinion. I spent $40.90 for one month of the very worst service that could be provided. Don't make my mistake by trusting these people!

I do not have you on my computer and I cannot do anything with your services. However, you have billed me for three months of service I don't have and no way to get.

They charged me for stuff that was supposed to be free and from get-go knew my home phone number. Once I received all their discs and etcetera, they told me that my number was not accessible through them but for 20 dollars more, they could give me an 800 number that would work and my monthly payments would’ve gone from $7.45 per month to $27.45 per month until after the 1st 3 months then $34.95 per month after that. Now, this is dial-up internet. I was furious. They disconnected from me twice, once when I was trying to install their program and again when I was trying to uninstall. Never ever go with Juno. They lie and take your money.

First off, everything was supposed to be free. Surprise, a charge off $11.97 showed up on my bill before I even got started. It should’ve been a red flag. They had my access number from day 1. I was on phone the 1st time for approximately 6 hours. One rep hung up on me half way through installing the program. On the second night, I still could not access internet. I called and was transferred from person to person till they finally told me my access number was not available to them. But for a mere 20 bucks more a month, they could give me a 800 and then I would be good to go. I canceled services that night and still have not received any of my money back. My rating for Juno is run as fast as you can to any other internet service.

I received an e-mail from Juno and they stated they would be raising the price of the internet service by $2.00. However, I do not have a computer at home and I have not used Juno in over 3 years! I wouldn't even know what my ID or Password would be. I replied to the e-mail and stated that they needed to cancel this. They could not even have the correct expiration date for the credit card I might have used over 3 years ago!

I received a collection letter from the above listed company and don't know this company and have never had any dealings with such company. I tried to call the listed number but unable to speak to a person, there is only a recorded message. I do not want this to go on my credit as a collection account for this bogus bill. I sent a demand letter to the company directly to adjust this bogus bill, but have had no response. There has been no consequences as of yet, that is what I am trying to avoid.

To: Anyone, anywhere that gives a hoot at juno.com.

I called Juno to cancel my Internet service as I no longer needed their service. After answering the agent's question of why, I was told the service would be continued for free for one month as a back up service and thereafter at half price monthly as a back up service. I was not offered. I was told that would happen. I told the agent two more times I wanted to totally cancel and did not want to call again to cancel their "backup" service. The agent then agreed to totally cancel. I spoke to a supervisor and was told my concern for the high pressure like continued backup service would be looked into. I also asked that I be given credit for the remaining 27 days of the advance monthly payment, but was told it was not part of Juno's policy.

I noticed that Juno.com had been billing my non-existent credit card (I only have a credit at this bank - the card was chopped up years ago). When I complained, they informed me that they would credit 2 of 3 months that they have charged. They told me that someone (who had an email account with them) had signed up in April. Somehow, they charged my card without an expiration date or security code. They refuse to credit my card and I have to go through the bank.

Juno gaye me 3 months free so I would come back, but still charged me. I was having problems with my bank account and juno charged my account $9.95, but it did not go through as they did not have authorization, so it cost me $34.00 dollars plus $9.95. I was told I could use the internet and not have long distant charges. I now owe the phone co. $1200.78 dollars. Juno refused to help me to find out what is going on and I told them from the very start I have never used a computer. I cancelled my account and I am still being charged. This is a nightmare. I only get $730.00 a month and the phone company will not work with me.

After trying Juno for 3 days, I cancelled my service on 8/16/2005 by email and with a follow up phone call. I received an email from Juno with the cancellation information and reference number. After the phone call to Juno, I also received a reference number with another cancellation number.

I bought a computer on 2-29-05 from Best Buy. They offered me Juno for 9.95 a month, when we tried to download the program it would not take. We called the support line several times and it was never answered. I finally got hold of a representative, and told her my problem and that I did not want the service, because it did not work. She proceeded to tell me that because the program was not started I did not need to worry.

when filling out applications for internship/employment. halfway through it Juno cuts in and freezes the whole thing claiming that there is an error detected and must shut down.

I tried Juno as my Internet provider for an introductory 2 months free. Because my computer in Illinois is so old and I have Windows 95, I could not make Juno work. I cancelled my subscription last year, and now I am receiving charges on my credit card. I am now in Arizona and do not have an ID number or password so that I can get on line with them.

Juno charged me for service in December. I do not use Juno. Please do not charge me any more.

After three episodes of double billing on my account I contacted my credit card company and disputed the second charge. Juno responded by canceling both my accounts, Speed Band and the Mega Mail account which I had PREPAID for one year. After three phone calls and two email complaints to Juno I have still received no satisfaction and they have not reinstated my prepaid Mega Mail account.

I have been a paying customer of Juno. I pay for the Platinum product which was supposed to have free telephone live tech support. They did give me free support for awhile ... and then yanked it without telling us. I attempted to call them recently and immediately got a prompt for my credit card number. I emailed Juno about this, and they told me live phone support is no longer free. I was able to fix the issue by email ... and there was no damage or anything like that but I think it is illegal to treat paying customers like this.

In August of 2002 I signed up for the Juno Platinum account which is 5 months for 54.75. The renewal was due in December 2002, However, I did not have the money to renew. I tried several time to get on the internet around December and January (because I didn't know when they would disconnect me)but I couldn't get on the internet from the end of December on. After the holidays was over and I got some bills out the way, I decided to pay the Juno for five additional months in February 2003 which would cover me for internet service until July 2003.

I was a free subscriber to Juno for several years.This is Juno Gold. I then decided to pay for service for same e-mail address, $9.95. This is Juno Platinum. After this I continued to see Juno Gold on all their icons, etc. on my screen. An inquiry received this response about a year ago. Transition during merger; should change in a few months. More than year later I decided to download update. Found out I couldn't download updates. Why? I had to close out the current old account for which I am paying monthly; open a new account with a new e-mail address and I would not be able to transfer my mail in my folders. As I see it I am paying for Platinum service but not receiving it.

Called concerning inability to send an 8in column of newsprint.Knowing the potential costs involved, Iexpected a quick solution. I was sometimes confused by his accentwhile he ledme on a wild goose chase through my computer. during this time he was generous with sights and comments conserning my skills and general intelligence. He also injoyed blaming his failure to produce results on my 'getting ahead of him'.

couple of years ago I paid (up front) a 1 yr contract for the then juno gold. after contract expired (2000) I no longer used the service. fast forward to present- I inquire about signing up for juno platinum, only to be informed that I cannot as that account had been written off because there was an unpaid balance. No one, by phone or e-mail (formletter reply)could answer me what unpaid balance?

I signed up for JUNO's unlimited $9.95 platinum service and have used it for about a year now. About 6 months ago they sent me an e-mail telling me I would be charged the rate of $29.95 because I use it too much. I take the word unlimited to be just that! UNLIMITED! I have noticed, on several message boards, that lots of other people are having the same problem. I feel that this is a VERY unfair, misleading business. They need o start charging what they advertise.

Recently, Juno has terminated my service due to violations of service agreement. Rather than contacting me about the cancellation of my service, they allowed me to go without service for nearly a week until I called them to find out why I wasn't connecting. After contacting a customer service representative, they told me the only way that I could find out why they cancelled my service was to email and they would reply with the answer.

Signed up several months ago for their free internet & email service. Now they restrict our internet usage to where we can't even log-on. They say after 4:00 a.m., but have not been able to use it. In previous memos sent they said that we were not heavy users, now they have us restricted so that we can't even get on the internet. All numbers I've used were computer run so I sent an email - and they replied to my email using a standard form to contact their customer service.