Juno Online Services

I have been using Juno since 1998. I am now paying a yearly fee for mega-mail. I use Firefox, Chrome, IE, or any other browser and open the email through webmail.juno.com. They have multiple annoying, and sometimes immoral advertisements (Like Ashley Madison) but my ad blocker prevents them all. I feel justified in blocking the ads, since I AM paying for their service. The email program seems more intuitive than Gmail, sortable by date, author, attachments, and title. They just prompted me to install an ad blocker on my phone! I will be glad I did.

I received a collection letter from United Online for Juno services I cancelled years ago, by sending emails to Juno once they raised their subscription price from $10.00 per month to over $25.00 per month. Overvalued five year period at which such point I cancelled as stated above, and in addition to sending them an email, that they were not authorized to unilaterally keep charging my credit card the increased amount. I called my credit card company to complain and they stopped further payments, and now United Online has the audacity to send me a collection notice. Something sounds not above board.

I have had Juno email service since it came out in the mid 1990s and during the last 8 years or so, the company has not innovated or made any attempt to upgrade their software to be compatible with modern technological protocols. Their software has deleted thousands of emails containing valuable data, locked up my desktop computer hundreds of times, is crammed with autorun advertisements that saturate CPU usage (100%) and use all available memory (2 Gb), to the point that my desktop crashes (just totally locks up) and I have to hard reboot the machine.

I have been using their webmail service since 1997 or so. The ads, over the years, have gotten more intrusive. Now, I can't even type a message. As I am typing, when a fresh ad loads, it takes the focus away from my box that I am typing in. This causes me to have to use the mouse to reset my focus on the message box to resume typing.

I will begin by saying I picked one star because that is the lowest. It is called very dissatisfied and there should be something below that. Like some other reviewers I have been a Juno user from ancient times. I did not use the free one. There were features on the $4.95 paid plan that I really liked. Then a few years ago it started increasing in price. As aggravating as that was I kept it because the features were good. My plan downloaded the mail to my computer, allowed the set up of folders on the machine and putting the saved emails in those folders and then going to saved emails at any time directly on the machine as well as sorting capability by date received, subject, who from. The backup wizard was also very useful. Then the whole thing started falling apart. Problem was I had a large collection of files saved in the folders which not be easy to move somewhere else.

I've been with Juno from the beginning of email; late '90's, because of the AOL scandals. Wow, 20 years! So I've lived with all the purposeful slowdowns executed upon those of us who've resisted upgrading to a pay version. For the past year (2017-now) I get this pop-up "Congratulations Amazon User, You Won!" within 30 sec of opening my email. Once that happens, all I can do is close out the tab. Have researched and tried every "solution" to removing this virus; nothing works! I know from experience that there's no way to contact Juno. It's gonna hurt, but as soon as I can back up my account (if?), it's "goodbye, Juno".

Have tried many ways to stop billing for Bluelight services. Customer service via email is clearly blocking all attempts to do so. Tried using their website many times but that has also failed. The 800 number is the same story. They claim that my account can't be located but they have no problem issuing monthly billing. How lucky can one company get!

I've used JUNO since 1999, but I believe that they are no longer maintaining their software at an acceptable level. I use Windows 7 OS and Juno interferes with other programs on my computer at startup and it is impossible to keep Juno from starting at startup except for one way. I now rename the Juno "exec.exe" file before I shut down to "aaaexec.exe" so that Juno won't start at the next startup. When I want to check my e-mail, I rename the file back to "exec.exe", but always return it to "aaaexec.exe" before shutdown. I use Juno only as a client e-mail program so that I don't have to use web-based e-mail. I NEVER use the browser. Someday soon, I may change to AOL or another client e-mail service, but my computer runs great with my new procedure.

Every morning for the past week they cancelled my ride and made me late for work. This ** is crazy. This is the last time I’ll be using Juno. Also the customer service is poor if they have any for that matter.

Folks, I have been with Juno since the days THEY WAS ONLY JUNO, you used dial-up to get internet and email. I lost one email address to spam after having posted it on a ancestry site publicly. I keep it for the reason of dial-up access to get email. BUT many of the complaints here are correct, I used to use their internet, it was so clogged and slow on the internet that I could use dialup and get a faster download, mind you I could get a cup of coffee during the wait. Then customer service, quick to charge at every turn. Having computer background I was able to silence many of their excuses post haste. Being billed after the fact. It has took threats and lots of hell raising to remedy that, I even put a block on the card they used to bill me with, I too lost old data because of their NEW software.

A 1997 member now HATES it... Yes, I joined in 1997. I liked it because it did not have a lot of spam, and I could use it for special sites, while leaving my Hotmail for general sites. But, about a month ago, they took away the "sign in for 2 weeks" option. I wrote customer service and they said it was a new security feature, and there are no plans to restore it. For those of us who use long and complex passwords, this really, really stinks. The only way you can change your password is to call an 800 number and be pressured to get their paid version. I refuse to call.

This company consistently fails to deliver the internet speed that it advertises and bills for. I pay for 3000Kbps. They deliver 1248Kbps to my router. Needless to say this disparity causes slow and unreliable internet connections. The speed of my connection has been abysmal ever since Juno. DSL became involved with Megapath Corporation, which manages the dsl network. Since Juno got involved with Megapath they abruptly raised my billing by 35 percent and at the same time began delivering 1/3 of the download bandwidth they advertise and bill for... This is fraudulent. In August 2017 this unstable connection was lost at least 45 times. Do yourself a favor and find internet anywhere else except with Juno DSL/Megapath. If you don't, you will regret it as I do.

I've been using Juno since dialup. I now only use Juno Webmail exclusively, but with the ads and such, I can't even type an email without it taking 15-20 minutes to type an email that used to take me about 5 minutes to type because it skips words, letters, takes too long to load, keeps timing out and web has to recover. I hardly check my emails anymore and would rather text because it is just too darn frustrating to even go onto Juno. TOO MANY ADS and I NEVER buy or even LOOK at what's being advertised.

I have been a Juno user for many years... since dial up days! The last year with Juno has been a nightmare. Bogged down. Extremely slow. Computer freezes. WAAAAAAAY too many ads. Knocked out numerous times. I could go on and on. Not worth the frustration staying with Juno. I'm bailing and recommend others follow and potential users BEWARE!!!

12 days ago my e-mail quit working, so I called tech support and after over an hour of trying to fix it over the phone, they said a senior technician needed to look at it and that would take 24 - 48 hours for them to get back to me. Two days later, no call-back, so I called them again and we went through the whole troubleshooting process again with another promise that a senior technician would call. Another two days and no callback, so I called again wanting to talk with a supervisor, but that wasn't possible, but I was going to be credited with a free month's service for my inconvenience and a senior technician would call me in 24 - 48 hours. So here I am two days later and still no service and no callback. I've been a customer of Juno since the mid-1990's and have had very few problems in that time, but with this experience, it may be time to look somewhere else for an E-mail provider.

Like so many other reviewers here, I have been with Juno since the 90s. I recall their first obsolete ads, pickles. They kinda sat there quite boringly. Today I pay, $10 per year each for 2 or 3 accounts. Juno on the Web is a NONFUNCTIONAL ATROCITY. The polite reviewers here haven't mentioned the overwhelming stress and anger this incompetent service subjects us to. The ads are overwhelming and they too function just as poorly as the email service itself. Besides the ads not functioning correctly, do we really need to see 2 or 3 of the same ads not functioning at the same time? If we are holding on to our desk, trying to desperately not go Postal, does Juno and its advertisers really believe we are going to buy these advertised products. Sometimes it may take a minute just to type a single word.

It appears that cancelling the Juno Webmail service is no easy task. While web-searching for a postal service mailing address for this company I came upon this ConsumerAffairs site and noticed a few of the reviews. I also noted the company name and address shown here and used it to send a them a certified "protest and dispute" letter concerning their continuing to bill my credit card after being told twice to cancel the email account. Just got the letter I sent them back - looks like they refused the delivery, or the address you list here is not correct. Will now check with the credit card company and see what's going on there. I actually liked the service ok, but they kept raising their prices.

Still a very very slow site. I cannot even find how to delete my e-mail account with them! Also they have my OS as Windows 98. I am using Windows 10 - can't even change that settings. When I try to type in anything it is way too slow. Not worth the bother and hassles.

I've been a subscriber to Juno for many, many years (since the days of dial-up) and very much prefer the screen and features of their email to Gmail which I use for a different purpose BUT the ads have become a problem. They cause the program to lock up and/or slow down to the point that it's almost unusable. Yesterday I found what may be the solution - AVAST. This anti-virus program also offers a web browser and it somehow deletes the ads. Solving the locking problem. Others may want to give it a try.

I needed an email address for applying to jobs and did a quick search on Google, Juno came up so I tried it. Took 9 minutes for it to reach my email as a test. Then went to GMX, sign up was far less intrusive and the email test arrived in a few seconds, bye bye Juno!

I have semi-free email with Juno, and you get what you pay for, that is for sure. I have had the account since the early 90s. Unfortunately all of my business emails come through Juno, and it would be a big pain to change the service. I am trying to send an email today, and some frigging, stupid ass ad will not let me send the email. I definitely will never ever buy anything that they advertise. So Motley Fool, Toyota and Progressive, the stinking ads that is preventing me from sending an email, be forewarned. I will never buy your crap. You can thank Juno for that. I know Juno is able to provide almost free service because of their ads, but can't the morons that run the place figure a way to keep the ads from preventing a person from sending emails? Juno, you can bite me!

Like most others reviewing, I've also had an account since mid 1990's. This was one of the first "free" email services, & their software was pretty good... for then. They acquired Netzero (which I also was a member of) & messed up that service to DEATH. Then United online (Thawte software) bought them. I continued using their software, but I did modify. They'd add really obnoxious ads at end of mail, I couldn't end that.

We have been using Juno for 20 years. When they got into the DSL business, we continued with them because we have been very happy with their service. My father, on the other hand, has all kinds of troubles with his service and here's why: he uses the Juno software. If you are considering subscribing to Juno, do not use their software! Instead, use your choice of browsers (I use Google Chrome, but Firefox works, as does Internet Explorer) and go to webmail.juno.com and log in there. You automatically have your browser, and you can use the webmail version of Juno in a tab.

Although I love Juno, (I've had a Juno email since the mid-1990s), my main complaint is that it's nearly impossible to get the news videos to play. Juno puts videos on the main page that are great stories, I'm sure. But, it takes 20 minutes of clicking to get them to play!!! I think the problem is the ad videos on the side of the screen that are constantly playing and somehow blocking the news and personal interest story videos from playing. It is so frustrating and time consuming. I usually end up typing the story title into another browser and finding the story on another site.

Just spent an hour+ with Juno support on the phone because I can't open e-mails, can't reply to e-mails, until the ads finish loading onto the screen. Then Juno disconnects and I start all over again getting nowhere. I reached tech support & screamed. "Oh, I need to transfer you to e-mail support." I reached email support & screamed. "Oh, I need to transfer you to tech support!" "Install AdBlock." "Don't use that icon on your toolbar, that's out of date." Final test, open e-mail. There are the ads, still blocking me. "Sorry, nothing more we can do." So I'm paying for a service I don't get. For all the grief it will cost me, I'm dumping Juno and you should too.

I have used JUNO as my email provider for probably 20 years. In the last year, they have become atrocious. The advertising scripting makes a 1-minute email turn into a 5-minute frustrating task. Emails take forever to type as words are left out and it skips letters. I have emailed them with complaints and requests for a call back and all I get is an automatic reply. There is no telephone number that I can find in order to see if they are working on the problem. If someone has a telephone number, please post it. If not for my extensive names list, I would change but will probably change in a month or 2 and bite the bullet. I would NOT recommend JUNO email to anyone and rate it a one-star only because I can't check zero.

This is for anyone foolishly considering using Juno for email and/or ISP. PLEASE DO NOT USE JUNO! I've had Juno for years, ONLY because of mistakenly establishing a Juno email address for personal and business use. Juno software has not had a major revision in FIVE YEARS! Who else does that? If you stick to JUST Juno email, you may be o.k., but don't select Juno "Web" which loads COUNTLESS ads, videos, etc. and will CRASH their software. The crash is guaranteed to happen when you are right in the middle of an important email and will cause errors to the point of corrupting your sent emails and/or email address book so that you may NEVER be able to recover!

I was a customer of the free Juno email since 1997 and my business came to rely on the email address, so I continued the service when they started charging to keep the email addresses. I had no need for their internet or online email services. Two years ago I phased out the email address and went online and paid for one more year of Juno service in case people still used that address to contact me. I realize that what Juno does nowadays is really obsolete and they must be desperate to hold on to customers. They make it very tough to quit and my experience made me not want to deal with anything this company tries to do in the future.

I cancelled the Juno megamail one month it was due and I am still receiving bills and being reported to the credit bureau for non payment. I cancelled months ago.

For all complaints, I have been with JUNO when it was NetZero and they separated. I used the free email, now I pay $5.95 per month. Yes, there is a great deal of Spam, but JUNO upgraded and now there is a trash can icon to delete the spam without even reading the spam emails. Also you can empty the trash can in the same manner. FREE EMAIL SERVICES: AOL, YAHOO, MSN and GMAIL. They may be more that I do not know of. A web search could probably assist you with finding more free email services. I have no affiliation with JUNO other than an end user.