3.5/5 (355 reviews)

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Overall Rating3.5 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Dec. 15, 2022

I signed up for a trial account in June 2022 in order to write a review about the company. You have to input credit card information to even be able to use the service. Once I finished the article, I called to cancel the subscription because it's the only way they allow cancellation. I never received an email about the cancellation. A few weeks later, I was unexpectedly going through a separation to my spouse. I was an authorized user on the credit card that was used to set up the trial. As soon as my separation from my spouse was set into motion, I called and removed myself as an authorized user on my ex's credit card. I wasn't thinking about Web.com at the time and assumed that my cancellation had gone through.

Flash forward to December 2022. I received an email saying that my card had been charged for the monthly fee. This is the first email from Web.com since I signed up for a trial. I went back and searched for any other emails (even in my junk and trash folders) and found nothing. I went to web.com, got the support number and called to confirm my account had been cancelled. They had no record of cancellation, and told me that they would cancel it now. I asked for a refund on any charges on the card, and explained to them that as of June 2022, I wasn't even a user on that card, that it was my ex's credit card. They put me on hold for 30 minutes.

Chris (the support person) came back on and told me that they couldn't refund any charges because I knowingly signed up for a monthly service. I reiterated that I had called to cancel back in June, that I had received no emails stating that I was being charged until just now, December 15, 2022. Basically, he told me that he didn't care, and that there was nothing that could be done. I asked to speak to a supervisor and he said "Give me your phone number and I'll have someone call you back." I said, transfer me and I'll wait. He put me on hold and said "No one can talk to you right now, so they will call you back today."

I reiterated again that the card they were charging isn't in my name, that I am no longer an authorized user, and that it shouldn't be this hard to cancel a service that I never even intended on using. Then he hung up on me.. This is the biggest scam I've encountered. I'm having to call my ex and have him dispute all of the charges on his card. I will try to reach out to web.com again, but don't expect any different results. I'm sure they will continue to charge me too.

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Verified Reviewer
Original review: Sept. 13, 2022

It has taken almost a month to get our domain released and transferred to GoDaddy. Customer Service makes up excuses and lies about when the domain would be transferred. They said all domains are released once every 24 hours. Here we are 3 days later still waiting for the release.

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    Verified Reviewer
    Original review: June 15, 2022

    I tried 7 times. On hold 45 minute each to straighten out my website… It has been showing "under construction" since May 1st even after they received a full year of payment from me… I canceled their service and they refused to give me a refund… I spent over a thousand dollars building signs with my website from Web.com that I bought for my company store…

    Customers all think I am out of business since my website is not working… Needless to say—their customer service is from a foreign nation that does not have the power or know how to help… Please shop elsewhere… They are the worst online company I have dealt with… Taking down my signs today and finding a company locally that cares about me… After 7 phone calls it is logical for me to say—these guys STINK…and don't care about hurting their clients… Maddening and cannot believe they are considered a good company 'cause they have been lousy and untrustworthy since day 1.

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    Verified Reviewer Verified Buyer
    Original review: June 10, 2022

    Advertised 1.95 per month for website service. I never agreed to auto renew, but they were doing it. Added on 2 more monthly services @ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn’t checked my it. I figured it was no longer up, because I only paid for the 1 month. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

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    Verified Reviewer
    Original review: Feb. 20, 2022

    I am an Spanish user. Years ago, I bought two domains (I can't remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became "Web.com". At some point, there was an account migration problem and my domains were "lost" (they were there, but there was no account to manage them). When one of the domains' register expired, I became aware of the problem and after MANY phone calls the domain was correctly renewed and included in my account. Now, the second domain has the same problem: is set to expire next month and I am unable to manage it because it is "lost" without an account. I explained this more than a month ago, multiple times, and submitted a ticket (**) on January 4th. Since then, I asked multiple times again but the problem persists. I need a solution and I can't wait months for it for obvious reasons. Very bad support service.

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    Customer increased Rating by 1 stars!
    Verified Reviewer
    Resolution response: Oct. 18, 2021

    The company never called me back but did however refund the money that was taken out of my account.

    Original review: Oct. 18, 2021

    I had Web.com help build a new website for my business, they said I should keep paying my monthly fees for my old website till new one was finished, so I did even though I was making fees on new web also, even though it wasn't done, plus $4,000 to help build new one. When my website was finished I cancelled the old one, but they continue taking out fees for the old one. I called. They transferred me to billing, the person I talked to told me he would cancel it again but would not be able to refund my money for charges they should not have taken, put me on hold 3 times, then said he would call me back within a hour, and never called me back. This is second time I called and they had me on hold for 50 minutes. Christian ** is the man who set everything up and explained all my fees, I have messaged him twice in last 2 weeks but he has not contact me. Really disappointed and frustrated.

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    Verified Reviewer
    Original review: Sept. 18, 2021

    This service is very affordable and user friendly. I found other customer reviews to be quite positive when doing research/shopping around. It makes my small business easily available and accessible on the internet. The set up process was quite easy and well-explained, even for someone that’s not exceptionally tech-savvy like myself.

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    Verified Reviewer
    Original review: Sept. 3, 2021

    I feel really good abt this. I’m really excited and I feel like I can win it and I love this and I’m not mad at it at all. I love it a lot. So yeah I really love it and always will love it. I hope I can Win the 300 dollar giveaway.

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    Verified Reviewer
    Original review: March 8, 2021

    BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after I got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called Web.com twice and asked what happen to the employee who did it; and they said they will take action against the employee'; I filed a dispute on BBB; and now Web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a 'technical' issue; really? So, the employee remains, and Web.com is even protecting them. Very very disappointing to see that.

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    Verified Reviewer
    Original review: Aug. 23, 2020

    My grandfather wanted a fancy website. I built the essentials for him, but the team at Web was able to make his store look and function exactly as he wanted it to online. I'm so happy that this team was able to help.

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