Web.com

Web.com

 3.5/5 (75 ratings)
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About Web.com

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: Sept. 13, 2022

It has taken almost a month to get our domain released and transferred to GoDaddy. Customer Service makes up excuses and lies about when the domain would be transferred. They said all domains are released once every 24 hours. Here we are 3 days later still waiting for the release.

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Rated with 1 star
Verified Reviewer
Original review: June 15, 2022

I tried 7 times. On hold 45 minute each to straighten out my website… It has been showing "under construction" since May 1st even after they received a full year of payment from me… I canceled their service and they refused to give me a refund… I spent over a thousand dollars building signs with my website from Web.com that I bought for my company store…

Customers all think I am out of business since my website is not working… Needless to say—their customer service is from a foreign nation that does not have the power or know how to help… Please shop elsewhere… They are the worst online company I have dealt with… Taking down my signs today and finding a company locally that cares about me… After 7 phone calls it is logical for me to say—these guys STINK…and don't care about hurting their clients… Maddening and cannot believe they are considered a good company 'cause they have been lousy and untrustworthy since day 1.

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    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: June 10, 2022

    Advertised 1.95 per month for website service. I never agreed to auto renew, but they were doing it. Added on 2 more monthly services @ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn’t checked my it. I figured it was no longer up, because I only paid for the 1 month. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 20, 2022

    I am an Spanish user. Years ago, I bought two domains (I can't remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became "Web.com". At some point, there was an account migration problem and my domains were "lost" (they were there, but there was no account to manage them). When one of the domains' register expired, I became aware of the problem and after MANY phone calls the domain was correctly renewed and included in my account. Now, the second domain has the same problem: is set to expire next month and I am unable to manage it because it is "lost" without an account. I explained this more than a month ago, multiple times, and submitted a ticket (**) on January 4th. Since then, I asked multiple times again but the problem persists. I need a solution and I can't wait months for it for obvious reasons. Very bad support service.

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    Customer increased Rating by 1 stars!
    Verified Reviewer
    Resolution response: Oct. 18, 2021

    The company never called me back but did however refund the money that was taken out of my account.

    Original review: Oct. 18, 2021

    I had Web.com help build a new website for my business, they said I should keep paying my monthly fees for my old website till new one was finished, so I did even though I was making fees on new web also, even though it wasn't done, plus $4,000 to help build new one. When my website was finished I cancelled the old one, but they continue taking out fees for the old one. I called. They transferred me to billing, the person I talked to told me he would cancel it again but would not be able to refund my money for charges they should not have taken, put me on hold 3 times, then said he would call me back within a hour, and never called me back. This is second time I called and they had me on hold for 50 minutes. Christian ** is the man who set everything up and explained all my fees, I have messaged him twice in last 2 weeks but he has not contact me. Really disappointed and frustrated.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: Sept. 18, 2021

    This service is very affordable and user friendly. I found other customer reviews to be quite positive when doing research/shopping around. It makes my small business easily available and accessible on the internet. The set up process was quite easy and well-explained, even for someone that’s not exceptionally tech-savvy like myself.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 3, 2021

    I feel really good abt this. I’m really excited and I feel like I can win it and I love this and I’m not mad at it at all. I love it a lot. So yeah I really love it and always will love it. I hope I can Win the 300 dollar giveaway.

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    Rated with 1 star
    Verified Reviewer
    Original review: March 8, 2021

    BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after I got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called Web.com twice and asked what happen to the employee who did it; and they said they will take action against the employee'; I filed a dispute on BBB; and now Web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a 'technical' issue; really? So, the employee remains, and Web.com is even protecting them. Very very disappointing to see that.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 23, 2020

    My grandfather wanted a fancy website. I built the essentials for him, but the team at Web was able to make his store look and function exactly as he wanted it to online. I'm so happy that this team was able to help.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Aug. 20, 2020

    My old site was in need of a facelift. I contacted the team at Web. They were able to assess my needs, address my site changes, and plan out great options. They created a fantastic update for my site in near record time.

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    Web.com Company Information

    Company Name:
    Web.com
    Website:
    www.web.com