Web.com Reviews

I have had nothing but issue after issue with this service. The web builder is horrible. It's definitely not worth the money and the frustration of trying to build a website. It's obvious that English is not the CSRs first language, so you spend even more time trying to explain and then trying to decipher their response.

Web.com bought Dotster, which was a legitimate domain registrar. With that, Web.com got many long time customers of Dotster. Including older people who had been using them for a few decades and are easy prey. Web.com is owned by Newfold Digital, which is owned by Clearlake Capital Group, L.P. and Siris Capital Group, LLC.

I registered my url for the first year no problem but the second year they aggressively billed me for stuff I never asked for again and again, even after spending much time on their site removing the extra stuff. They are extremely brazen about it. Huge pain in the ** to have to cancel the card.

Update: 2/8/25. They offered to refund our money and build our dog rescue website for free. It took months. Each call took over 2 hours to get to someone who can talk, then they can't fix problems, only write down the problem. They don't have their own telephone number so when someone does call back, no one would pick up because it just looks like spam. Every email comes from a no reply address so you can't reply to their question. They said they are finished and it's the slowest loading website ever and not optimized for mobile phone viewing so it looks terrible. Don't waste your valuable time and money.

Hands down the worst hosting provider I have ever worked with, horrible support and customer service is all foreign people who are extremely rude. Web.com deleted our company website without warning and drug their feet saying they would restore and then after taking money from us they did not restore. Again, the support is all foreign who are absolutely horrible at customer service. I feel bad for the people that work for this company.

I'd give them a "0" if possible. This outdated interface is way too expensive. I suppose that's why they use aggressive sales techniques and artificial impediments to keep customers. Terrible experience compared to the hosting service I now have.

I was transferring to GoDaddy for my URL and needed an authorization code. I tried in December to no avail. then January 3rd and was assured I'd get it in 24 hours. Tried again today and was told that they had seen my requests but there was a glitch in the system. I am now waiting again. They are trying to keep me but they won't. I may have to complain to Federal Communications Service.

Real hackers. Illegal practice to get new customers. Unable to unsubscribe constant flow of unsolicited emails. STAY AWAY!!!! They fake that you have a website with them either if you are not. It really seems to be a website to steal user identity.

I purchased 2 items from Web.com and 2 days later I didn't like their products and called them to see if I could get a full refund. The lady on the phone said sure, no problem. We will give you full refund. Later on, that evening I received an email from Web.com showing the refunded amounts. Original purchase for both was $104.03. The refund amount, $17.98. Maybe I should have asked if she could use a different abacus.

Since merging with Dotter I have had nothing but pain in the neck issues. Constant emails to review back of the house info that has been approved multiple times so much so it is spammy, expensive moving all my domains to another provider.