Web.com Reviews

I started a subscription with Web.com but did not use any of their services and they still charged my credit card and refused to give a refund. The only way they would talk to me is if I pay more money. It's hard to email them so I called them over the phone and they were very unprofessional and got personal. When you're looking for web services please avoid because they do not have your best interest. They are clearly out to get your money and run! I have dealt with several companies but this is not one that is reasonable. There are many more options companies individuals who can really respectfully help you but please avoid Web.com at all cost!!

The worst registrar in the world. They're trying to push me to renew my domain there with every way they can. After I requested my auth code to move and chat with the online support 6 times and have 2 calls to the support phone number and still nothing. Don't ever try to use their service.

I received a great price to host my website, now I know why. I had an issue registering my site with Google's search engine. I called Web.com's tech support only to find out I have to purchase another service from them at a MUCH, MUCH higher price than the hosting. So basically they sold me a car with no engine. But have no fear, they'll sell you an engine at 10 times the cost of hosting. I ADVISE YOU TO FIND A REPUTABLE COMPANY TO DO BUSINESS WITH.

I signed up for local SEO service, end up with the listing is not relevant to my business, after 3 days after I ask for the refund for $1800, they refund me $1000 and did not want to refund rest of the money, they said it's their policy, and policy is not told when you sign up. Very frustrating.

I signed up for a trial account in June 2022 in order to write a review about the company. You have to input credit card information to even be able to use the service. Once I finished the article, I called to cancel the subscription because it's the only way they allow cancellation. I never received an email about the cancellation. A few weeks later, I was unexpectedly going through a separation to my spouse. I was an authorized user on the credit card that was used to set up the trial. As soon as my separation from my spouse was set into motion, I called and removed myself as an authorized user on my ex's credit card. I wasn't thinking about Web.com at the time and assumed that my cancellation had gone through.

It has taken almost a month to get our domain released and transferred to GoDaddy. Customer Service makes up excuses and lies about when the domain would be transferred. They said all domains are released once every 24 hours. Here we are 3 days later still waiting for the release.

I tried 7 times. On hold 45 minute each to straighten out my website… It has been showing "under construction" since May 1st even after they received a full year of payment from me… I canceled their service and they refused to give me a refund… I spent over a thousand dollars building signs with my website from Web.com that I bought for my company store…

Advertised 1.95 per month for website service. I never agreed to auto renew, but they were doing it. Added on 2 more monthly services @ 10.00 each. I never would have agreed to that amount. The website never even had any traffic, and I hadn’t checked my it. I figured it was no longer up, because I only paid for the 1 month. They refuse to give any refund. Chatting with customer service she says no supervisor was available to chat with me either (of course).

I am an Spanish user. Years ago, I bought two domains (I can't remember if it was with twocows.com or with register.com). Over time, the original registerer was bought and it became "Web.com". At some point, there was an account migration problem and my domains were "lost" (they were there, but there was no account to manage them). When one of the domains' register expired, I became aware of the problem and after MANY phone calls the domain was correctly renewed and included in my account. Now, the second domain has the same problem: is set to expire next month and I am unable to manage it because it is "lost" without an account. I explained this more than a month ago, multiple times, and submitted a ticket (**) on January 4th. Since then, I asked multiple times again but the problem persists. I need a solution and I can't wait months for it for obvious reasons. Very bad support service.

The company never called me back but did however refund the money that was taken out of my account.

This service is very affordable and user friendly. I found other customer reviews to be quite positive when doing research/shopping around. It makes my small business easily available and accessible on the internet. The set up process was quite easy and well-explained, even for someone that’s not exceptionally tech-savvy like myself.

I feel really good abt this. I’m really excited and I feel like I can win it and I love this and I’m not mad at it at all. I love it a lot. So yeah I really love it and always will love it. I hope I can Win the 300 dollar giveaway.

BE CAREFUL HERE. I called into their technical support and landed inside their call center; which was riddled with very bad behavior. Keep in mind, their staff will have access to your entire website, emails etc; and as I suspected; they are also willing to vandalize your website; which they did, after I got into an argument with one of them on the phone for not taking my call seriously. My website was vandalized; email system shut down. I called Web.com twice and asked what happen to the employee who did it; and they said they will take action against the employee'; I filed a dispute on BBB; and now Web.com is saying the employee did nothing wrong and that my email that got shut down, and vandalism was a 'technical' issue; really? So, the employee remains, and Web.com is even protecting them. Very very disappointing to see that.

My grandfather wanted a fancy website. I built the essentials for him, but the team at Web was able to make his store look and function exactly as he wanted it to online. I'm so happy that this team was able to help.

My old site was in need of a facelift. I contacted the team at Web. They were able to assess my needs, address my site changes, and plan out great options. They created a fantastic update for my site in near record time.

Building a business takes a lot of time. Each part needs you to have focus, standards, and a support team to keep it where you want it to be. I knew I had to hire someone to make my website a reality. Web stepped up and have done a great job since.

I hired Web.com to do the maintenance work on my website. It has been such a relief for me. They have given me the opportunity to continue to build my company with one critical piece secured by a really great team.

I didn't know how complicated a website might be to build so I hired this team to make a great site for me. I'm so happy with it. They even added some eCommerce options to the site for some of my more unique items.

Spent a lot of time using Web.com for our website and email hosting. Never ending issues with the service and non-existent support. All culminating in our email not working one day and I had to spend literally 6+ hours on the phone to get any assistance with the problem. Was bounced from one department to another, waiting at a minimum 30 mins or more each time I was transferred. This company is simply terrible. If you value your time and want a company to do the same, this is not the place to do business with.

Web.com has a very responsive customer service. They were extremely helpful as I came up with barrage of questions and they answered all of them. The wait time was a bit longer, but it lasted less time than the suggested wait time. The different people I spoke with were very helpful and polite. Their pricing is very reasonable, and on top of this they provide way more with their plans for a much more reasonable price than my previous provider did. It took about three days for them to do the migration and they did it perfectly.

I finally made my dream of owning a food truck a reality. Now I could offer my yummy doughnuts to appreciative diners as opposed to just my family and friends. My dream became a reality with Web.com!! I learned so much. They helped me build my website and taught me all about SEO and PPC. My business is on the right path.

Getting my own accounting business up and running took a lot of effort and I did not have a lot left to think about a website and its security, much less marketing. Web.com took care of all of those aspects with ease so that I could focus on my business itself. It's been an awesome experience!

I own a small construction company so I have lots of building experience but that does not include websites! That said I still wanted to be involved in creating mine. I didn’t want to just hand that task off. Web.com was the perfect solution for me. I found a template I could customize and I found it for a very fair price.

I went to Web.com to create a unique website for my business which took 15 days to complete, I accepted this timeframe thinking this website is going to be great but then came to realise after the late completion (5 weeks) that it's a website that anyone could have created on a simple builder that you can get for free nowadays, it then came to light that they are apparently only web designers and not web developers, this is not clear at all therefore they cannot create a viable platform for a decent sized business, meaning it's only ok for hobbies or if you are not looking to create an information website.

Being my own boss is exciting but scary as well. Or at least it was until I found the support and solutions I needed at Web.com. From identifying the perfect domain name for my pet care business to providing me with a toolbox full of what I needed to make myself a presence online they were there for me every step of the way.

I am usually a do-it-yourselfer but when it came to building my website I preferred to leave it to the experts at Web.com. Am I ever glad I did! Their professionals served up content that is making my small business feel like a large one.

I have nothing but praises for this company. From the very start of opening an account to assistances on domain name, design and any tech issue, they made things easy peasy for me and I never had these billing issues I see here so I’m not sure what is up with that. All is straight forward as far as I can tell.

I have tried since March 30 to get Web.com to acknowledge a problem with my online email accounts that are tied to the web page they host. I have yet to talk to an actual person other than my first call and they tried to pass blame to GSuites. They were wrong and ever since they have either not responded to my requests for help when we called. Finally on April 9th in desperation I opened a new ticket to see if they would fix the problem. The web page promised that they would get back to me within 24 hours. I never received an email or call and I had left both options with them.

Appalling service. Failed to respond to me after pushing me into signing up with them initially. Failed to take instructions properly on content. Astonishingly they started charging me for the monthly subscription even before the site was ready! Eventually, they notified me of the site being ready but the content contained nothing of any use and contained bare outline information copied from standard similar businesses. Don't ever use these cowboys; I am in the process of obtaining a refund and have instructed another provider to design my site. They have opposed and not properly answered my complaint in a pathetic manner.

6 months straight of on-hold phone service, requesting $550 of refund for double billing and erroneous charges. All the Web.com representatives agreed it would be refunded each month, but the charges remained and the double billing continued. After no action taken from them after 6 months, I disputed the charges on my 2 credit cards. 4 days later, they shut down my website and email accounts, deleted them, and when I called in to get the service turned back on, the reps could not even find my account. After 4 hours on the phone with them that day, I was at the end of my rope, hung up and spent the rest of 2 days moving to GoDaddy.com. The worst customer service of my lifetime.