Web.com Reviews

This company actually lowered my business google ranking. They are impossible to communicate with. My rep Jodi ** is impossible to contact. I DO NOT RECOMMEND THIS SERVICE TO ANYONE WHO WANTS TO INCREASE THEIR BUSINESS RANKING.

I asked to have my domain unlocked on November 27, 2019. I have a ticket number and proof of them unlocking it. Here we are in January, and it's still not unlocked. Now I've been on hold, transferred around to 3 people, I've been on hold for an hour. When I hung up and called the sales department, he verified he saw the ticket and the notes proving everything. He then told me I would have to buy my domain back!! Then I was transferred AGAIN to Hold Hell. When I called the sales department back, they told me they have no ability to release my domain and everyone else is in a different country. I will never, ever use this company again!!! Truly horrible!!

I used Web.com to work on, and host my website. It's a reasonable, cost-effective way of getting it out to the public without breaking the bank. I was hosting my website with another company and I was used to the way that operated but they kept increasing their prices and I had to look for a more reasonable solution. Then when I moved it over to Web.com I couldn't find the files because it would not go into the right directory, but their team has been helpful. They answered my questions and they did well. Most of my activity was at the other web host, but I’ve transferred that over and gotten everything lined out. I’m loving it already.

This is my 3rd straight year being a customer with Web.com. I signed up initially because of the low price which was offered and didn’t expect much from the service. After my first year, I was surprised to experience the quality of service and support that was offered. Although the price was raised (slightly) after the first year, I found it value for money given the features that are offered with their service.

I was looking web hosting company that has great support for small businesses. I wanted something that was video-friendly, Mac-friendly and web-friendly as far as building my site. I did a search online, and after interacting with someone who used their service I decided to subscribe. I have been using them for 3 years and they've been very good. I'm not the most advanced or skilled webmaster and I struggle through things sometimes and then I've had a couple of issues but they always help out. If you have a question, you can post it or they give you a ticket that they use to get back to you. One issue I had was that I used a theme that had been corrupted and they pretty much helped me through it.

A friend recommended them and I decided to give them a try. They designed and hosted our new site. The website looks good and each page opens at a high speed. I have also entrusted the responsibility of lead generation to them hoping to get outstanding results too.

Been a customer 5 years. After a period of a year where we went from receiving valid leads to receiving sex spam through the site we were asked to be patient while they "fixed" the issue which was company wide. I have tried and tried again to have code embedded to track progress and make meaningful changes, but they have been unwilling or unable to do so. Needless to say we finally decided to cancel the service and go elsewhere. To add a final ** YOU to the matter they want $199 to release the domain name back us. DO yourself a favor and steer clear of this company. They are horrible at what they do and there are much better services out there!

They hold domains without your consent, if you let the registration expire. This happened to me because I was not ready to launch my site. When I went back to use the domain, they were squatting on it with a so-called "Domain Expiration Protection" plan that I did not approve of. In addition, when I did have a website hosted by them, their website builder was not secure. I could not accomplish what I needed to without great trouble. I am still trying to resolve this matter after having spoken to THREE of their customer service reps. Don't use them. They are a scam.

They had a sale buy two get one free. I only put 2 in quantity when I received my order there was only two. I searched missed. I had to put three even though I was only paying for two. I feel this is a way to get out of sending the free one. I feel if they have a special you should get it. I have wrote two people. One was a supervisor. The response, "too bad, so sad. We unfortunately can’t send one because you messed." I would like others' thought and am I wrong. Bonnie

I registered at Web.com to see if the website building tools were what I was looking for. They were not and I never returned. But several weeks later, my credit card invoiced for $55.35. Numerous attempts to resolve the issue both by phone and live chat were a waste of my time.

I have had nothing, but continued problems with the products and services for over a year now. Failure to address issues in a timely manner, failure to follow through and communication with each other and with other departments is deplorable. Many, many employees do not call back or email by the time/day they specify that they will and employees have issues understanding their own products. Over a year of ongoing issues with too many tickets to count that show the incompetence of the staff and how bad their products truly are. This includes products sold to me, but they admitted that they do not have the staff to perform the actions I paid for.

I am a professional web developer. I have never had a harder time transferring domains away from a registrant than Register.com. I had to transfer 5 domains. I spent at least 6 hours on the phone, filed an official ICANN complaint, and ended up just letting one domain expire because they would not let it go. Objectively the worst registrant I have ever worked with. Register with GoDaddy, then transfer to Cloudflare if TLD is supported.

The salesman talked a good game and sold me on their lead program, so I was sold. Web.com did not deliver at all. Total waste of time and money, so if you get a call in hopes of generating leads to grow your business, turn the other way.

I made the huge mistake of getting involved with this company for a few hours. I paid them 4 figures to get help for my business website, as soon as I received a call from them I was told just what little assistance I will get. I emailed them immediately to cancel our contract 5 HOURS after I had paid them. They said they have started work and have to this day refused to refund the money. I am currently in court proceedings trying to get my money back. Save yourselves and don’t have anything to do with them!!!!

Do not use their services. I wish I would have found the reviews before moving forward with this "company". There is no support at all. They sell you on a great package then fall on their face. No customer service, you must call in and get passed around through a multitude of departments and still no one has the answers you need. Completely inept company.

Slow as can be, I could have done better myself and would not recommend to anyone, even trying to get a hold of someone for answers is useless, they work at snail's pace and this is why they take you for 3 months payments.

How BAD this huge, well known company actually does helping their clients. At Brandtastic we recently had the opportunity to take over from Web.com for a 2 companies in the DC area. When we logged in we were aghast! They were wasting sooooo much money with poorly constructed Ad Campaigns, the Social Media Management was mediocre at best and what they called "SEO" was a joke.

A complete waste of money. We were told typically for this kind of advertising campaign we'd get between 14-20 good leads per month. In three months we received two leads. If their sales call was to be believed we should have had at least forty more. We didn't count the phone calls as leads when confused residents were looking for the manager of their apartment complex...which wasn't our company! Neither did we count the phone calls as leads where other vendors were calling us to try and sell us their services. We called Web.com monthly and gave them the opportunity to put it right as obviously they had no idea about our market. At a rate of $2,250+ per lead - it's way over the top.

I was a web designer and IT specialist. Outsourced my website to them because I was too busy to manage it myself. Well I went through the entire year with them at 299.95 a month, when I downgraded my site to hosting only after the first yr. the site was indexing above my competition, as well as some of the citations such as Yelp. I downgraded four months ago, and uploaded an exact site copy they provided, sweet nothing to change right?

I am trying to transfer a domain away from web.com/Network Solutions and this is what I have done so far: Requested them, and they want to email an authorization in 3 days (ok, done). Went to GoDaddy (the new registrar) and entered the auth code. GoDaddy said that Network Solutions's approval was needed (AGAIN) and that would take another WEEK... STILL waiting... Sorry I went with them in the first place, now that I have walked into their parlor, I can ne'er go out again... :(

I canceled services, my account shows I canceled, yet they said they cannot locate the phone call. I am out $8000 and they offered me a 3 month refund of $405, what a joke! A 10 year partnership wasted!

We attempted a business relationship with Web.com, which resulted in giving them $48,000 worth of business within a two month period. In return, they were unresponsive, unprofessional, and provided our clients with poor-quality websites that were not well managed. Web.com did not follow through with promises made, lied about processes and policies, and then refused to answer questions. We were very disappointed in the service received by Web.com, and what could have led to a great business relationship will no longer be considered.

As a business owner I deal with a lot of merchants. I can say without a doubt that Web.com was the worst I have ever dealt with. It took more than $5,000 from me without running a single ad for my business website or phone number. It refused a refund. In the end, I walked away with nothing, and Web.com walked away with my money. I would never do business with them again.

You'll get better skills and service going thru McDonald's. Lol. Web.com is terrible. Not just terrible. -But Very terrible! The People on here who are listing five stars must work for Web.com Lol. Staff... Failure to follow thru. Lack of Communication. Confused. Reps. provide wrong details. They either lack company training, or they are just Lazy to follow thru.

They helped themselves to $800/month and provide me with endless calls I did not want. They promised they could weed-out the calls that weren't sales related - they were wrong. Our office hours and directions are listed on our website, why would I want these calls? They took control of my AdWords account, deleted everything I had in place for over 3 years, and after their agreement expired and I had zero converted leads and was left to re-create ads from square one. Don't take calls from Web.com!

Got the whole sales pitch about how amazing they are, tried to sell me on some astronomically priced package, finally got them down to $700 a month. After 3 months haven't had a single sale close from the leads they claim to have provided and that's $2100 down the toilet. I'm a member of a networking organization that costs $520 PER YEAR and returns hundreds of times the investment. Web.com is a waste of your money, period.

Advanced Custom Website, SEO, and PPC services - Absolutely the most frustrating company I've ever dealt with. You will never get to a person who can actually help you with your problem. They have so many different departments in different companies in different states that don't communicate with each other and the person you get on the phone is never the one you need to speak to. And neither is the person they are transferring you to.

From the poor design to sneaky billing practices, Web.com is the last company you want dealing with your website. If you're building the site yourself, just go with Wix. And if you're looking to have someone else build it for you, go with SetMySite. Or just go with anyone but Web.com - they're an absolute NIGHTMARE! If you choose Web.com's DIY option (like I first did), you'll get a template builder from the 90s. This is one of the worst website editing tools I've ever used. It's glitchy, slow, and their design tools cover up half of the site you're trying to view and work on. There's also nothing to support tables (columns and rows). You're much better off with Wix or SquareSpace if you want good DIY tools.

They (Lead Stream Marketing) promised they have experience in healthcare lead development and are so much better than other marketing companies. They promise to deliver viable prospects but after 3 months not a single paying customer. Lots of calls for other healthcare companies and callers seeking employment. I knew I was taking a risk with all their promises but they failed. So after my 90 day agreement I called to confirm my account was canceled on the last day to make sure my agreement had ended. Lo and behold they said I was a few hours late and they billed me for another month. I did not receive notice that they were going to bill me and they actually billed me on the day after I called. They refused to refund a penny, even though they never notified me that they were going to bill me for another month. Be sure to read the fine print in their contract and don't expect them to deliver on all the sales promises!

Web.com holding domain name hostage. They won't release my domain name so I can get my website up and running with one of their competitors. They say that they released it but competitor showed me a screenshot showing name not released.

In a weak moment, I responded to a cold call from a Web.com marketer, and decided to give this service a try. I had built my own web presence for years and actually have been quite successful organically. My market is extremely competitive, however, and it was becoming increasingly difficult for me to compete against large SEO companies managing my competition. Along the way, however, I have picked up a fair amount of understanding about SEO. I decided I wanted to have professionals run an Adwords campaign for me to shore up my own organic results. I dabbled a bit in Adwords here and there, but saw how easy it was to pay the Adwords idiot tax, so was always very conservative about it. I made more than I spent, but always assumed that places like Web.com would be real pros about it and do it right. So I decided to go along with a three month trial period and see how the pros do it.

I was hesitant to sign up for web.com based on the example websites they were showing me. The salesperson gave me repeated assurances that they'd "go above and beyond" to make sure I was happy with the website representing my new business. They said, that they would work with me to make sure I was happy with the website. I believed them and paid for website and SEO for three months.

When solicited by web.com for their leadstream service they showed potential lead numbers to justify their ad spend. I was very clear that I didn't want individuals, only businesses. After two weeks I called them to tell them that all of the calls were for individuals. They assured me that they would tweak the adwords to target businesses. After another two weeks, I called again, and again they assured me that they would change the search terms. After a third attempt, they did change my campaign to business at which point the phone quit ringing. I was told it would take some time for the new search terms to gain traction. After 3 months, I told them that I wanted a refund of my unspent adwords funds. They refused. This is NOT money for services they provided, but is money held in escrow to spend on MY behalf with Google.

Web.com and Leadstream is horrible service. If you're a small to medium business, STAY AWAY. All of the negative reviews that you find online are TRUE. They prey on small business and offer ridiculous "promotional" packages and "AD CREDITS" which essentially means nothing. As you go through their trial period, they manage your account with some detail. It almost seems like they actually care. Don't be fooled, this immediately stops after the trial period is over. There are many additional charges, they charged our credit card without proper authorization, they refuse any refunds as all "SERVICES ARE RENDERED". It's a sham and really unfortunate that a company like this is still in operations.

Worst company ever... reel you in with promises and expectations... charged 2 separate amts every month... NEVER RECEIVED ANY ORDERS. All to get me to spend MORE monthly on SEO fees to promote. After 15 months I had enough. After trying to understand why the hype to sign up but not to help after the fact except to sign up for more money monthly. Canceled Dec 2016. NOW MARCH 2018 Can't access my website from my other provider because Web.com would not transfer my domain name. Had to pay MORE MONEY to renew with Web.com!! Am now trying to transfer domain name to my new provider but they are holding it hostage saying they need more money to transfer. BEWARE OF WEB.COM. AND if you are not tech savvy they talk to you like you are ignorant just because you don't understand their lingo.

Hiring Web.com was the worst business decision I've ever made. I had an old website that I did myself before this. It was OK, but it clearly looked like I did it myself. I was ready to IMPROVE my online image so I wanted to hire someone else to handle building it/hosting it for me. After seeing the ads, I figured Web.com would be an ideal fit. But after they got a hold of my credit card everything changed.

This company literally gets you hyped up and once you make a payment they don't care! Spoke to Emma ** today about renewing my contract. She was so rude and disrespectful when I tried to explain why I didn't want to renew my contract, she told me that I'd never understand how SEO works and if I tried to learn I will still never understand. I was then told from an ex employee of this company that all they really do is add your company to different directories, which you can do buy yourself for free. Be smart people! They charged me £300 for the whole year. Callum and Emma claimed this would get me more customers through SEO but when you think smart and break it down, the £300 I paid for the year was not going towards the 'SEO specialists' because that would only work out for them getting: Annual £300.00, Monthly £25.00, Weekly £5.77, Daily £1.15, Hourly £0.14 which is clearly lies as SEO specialists get paid a lot more.

Received a phone a phone call from Web.com and was very excited and I started to listening to the presentation. At first I was very interested, then I started hearing "backouts" in the presentation like there are no guarantees. And towards the end they ask me for $3,000 plus but as a trial. First all they cannot deliver what they claim and have a lot of bad reviews and now trying makeup all the potential money that have not gotten. Stay Clear.

I had a bad experience with the sales people at Web.com. They are very high pressure, rude, and unprofessional. First the person who I was scheduled to talk to did not make the call and it was another representative which to me was a red flag. Then she went through her sales pitch and was asking questions and wanted me to share margins and I told her I am not going to give her that information. I asked her to give me her presentation and I would evaluate it. And she refused to go farther till I give her my margins and got rude and belligerent on the phone. I finally had to hang up on her. They basically do Google adwords and other seo type work and charge a premium for it. I would be very careful on doing business with this company if you do business with them at all. Feel free to email me directly if you would like more details.

I was talked into a lead generation service with a $3,000+ contract. I was promised 7-9 leads a month. I was told they would develop a mini site for one of the areas of my business to be used only for their lead generating ads. Instead, they hijacked my Google Listing to make it point only to their mini-site, bypassing my main site. I also received exactly zero leads. They refunded $2,000, but kept my $1,000 for which I received nothing, and may have even lost business as they put a "tracking number" which used a cell phone exchange on my Google, making my 60 year business appear "fly by night" and potential clients going to my google listing would see only the site they created, not the site with the many other things we do. The salespeople wear you out with their long sales pitches which are misleading.

Will not cancel account over email, tells you that you must call, sit on hold for a hour, never get to anyone, cannot cancel website that is month to month. Stop payment on card, continues to leave website up in a attempt to force you to pay even more when you have not paid. Going to seek attorney advice.

Web.com is the biggest RIP OFF PASS THE BUCK host we have ever dealt with. First they bill us 135.00 per month for hosting package with help any time which includes SEO services. We never received one lead in 12 months!!! Then we switch to do it yourself and they inform us the website has to be taken down, copied to cd then reloaded. We get the cd, we call and they say, "Oh no. We have a copy of your website!" We PAY to have the site RESUBMITTED then go thru the request quote for only to find out the form is: 1) Incorrect when it comes thru. 2) The required fields do not work. The website has old color charts. Now on the phone for 50 minutes. Passing the buck to the 7th person. DO NOT GET A WEBSITE OR HOSTING WITH WEB.COM. THEY ARE TRULY INCOMPETENT.

Horrible quality and service. Our experience with Web.com was such a letdown. Our 3 account managers, Christine **, Reylyn ** and Nathaniel ** treated us so unprofessionally and we were astonished by how they ignored our requests and failed to help us even after countless promises. Look elsewhere for web design and marketing! Make sure the people managing your account are dedicated to giving you the best service, especially if you are paying for it!

Total fraud! I was promised a new website developed, more internet traffic and 4 years of domain name if I paid $99.95 for 3 months. When I now look at my website (6 months later) some plumber website comes up and I can't find my old website or domain name anywhere. I've got a billboard sign up with that website and passed out business cards all over town. Those plumbers should be getting some calls. I tried contacting web.com for 2 weeks and finally someone reimbursed 1 month charge but I have 6 month charges of $99.95 cause I gave them my card. I don't know what to do but try that AMEX FRAUD I guess. This has been such a waste of time and a lot of money.

I feel they're like all I've tried, average, no outstanding quality. None of them have established better than fair capabilities with any of us consumer needs from privacy, protection, storage, search engines etc.

This company offers "Free Website development", which should have been a warning because NOTHING with this company is free or even correct. We told them up-front that we were not open for business and waiting for our building to be built and all of the business licenses and permits required. They said "No Problem, we will design the website to meet your approval and will not publish or charge you anything until you open for business."

Had a website built and hosted there for years... lots of history. These people have no problem in wiping out years of work in an instant by just simply deleting your web pages without notice or warning. Much of it was unrecoverable simply because we trusted them... NEVER AGAIN! Just closed up our website and gave up...

I wanted to start my own website. I am a writer. Web.com advertises that you can get one for $10 a month. So, I signed up for it. This was about five months ago. If I thought there were going to be other charges, I wouldn't have signed up for it. If I thought it was going to be hidden fees, I wouldn't have signed up. It was only supposed to be $10 a month. But recently, while checking my online banking I came across more than one charge in the same month. So, I went all the way back to August and checked if the same thing had happened in other months. I found out that there have been repeated multiple withdrawals from my bank account since at least August. And the sum total for all of the months' withdrawals added together is a grand total of $322.65. It should have cost me $10 a month. Instead, I was charged over $60 a month.

Someone at Web.com needs to be held accountable for what they have put me and their other clients through these last 2 1/2 weeks. I have lost thousands of dollars in business in what is my busiest month of the year. I'm not sure why you did not plan the move in January or February when nothing is going on on the Internet. This was poor planning and the way that the plan was executed was one of the biggest debacles I have ever been involved with. You are losing a 10 year customer. I can no longer trust you. Know what you are doing Mr. or Mrs. CEO. I see your commercial on TV (Web.com) and want to warn everybody. Don't do it.

July 5, 2001 - I submitted an order with Interland to register the domain pizzapit.com. This order was placed after I had verified through networksolutions.com that the domain was available for registration. Interland charged me for services and assured me that the domain would be registered.

My company has been hosted by Interland for about a year now, with 2 sites up for the moment. It has been, to say the least, a struggle. In the last 6 months, we've had 6 representatives, each one worse than the one before. We've have 7 days of total or partial down time in the last two weeks - with virtually no explanation.

I signed up as a reseller and gave them about 15 sites to start, and added more shortly thereafter. The service and reliability is AWFUL. Sites are frequently down, my email goes down, and their tech support is incompetent.

I signed up for two years of Web hosting service with Interland.com. The service was horrible, with the Web site being out for over a week at a time. After six months, I cancelled the account and asked for a credit for the remaining year and a half I paid (almost $600). Interland refused, and refunded only $115 -- cheating me out of almost $500.