HughesNet Reviews

We still have 15 days of our monthly allowance and we can't get the internet unless we pay more money. This happens every month, but we can drop them bc it will cost more money too. The sad thing is we can't even watch Netflix when we do have service bc HUGHES NET service is so awful. I would not recommend them to anyone. Please do your research before getting HUGHES NET.

Signed up with HughesNet internet on 11/27/13. I tried downloading their "usage meter" to my computer on 12/5/13. Was told during that conversation that I had used up almost all of my allotted 15 Mbs. Was NEVER told when I purchased their services that I was given 5 Mbs for daytime hours and the other 10 of the 15 Mbs were only good from 2 am - 8 am! The "retention center" gave me an additional 10 Mbs when I told them I wanted to cancel and was misled, (lied to). On that day (12/5/13), I unhooked both my laptop and iPhone from the HughesNet internet (using a public internet instead) to see if I would still be charged for internet usage.

Hughes Network - Had this worst service just for 3 days, initially was told it is high speed network, later realized that they have monthly download limit and after which they slow down the internet, have disconnected the modem in 3 days and cancelled the service in a week. However, they have charged the full month upfront and when I reach out to customer service, they are saying it is non-refundable. Initially have been told that if the customer is unhappy with the service, they can cancel the service within 30 days and there will be no charge. This is the worst experience had with any internet service provider.

I have had Hughes internet service for several years. When Gen 4 became available, I upgraded immediately. At first it was great. I could watch several Netflix videos without the constant buffering and browsing the internet was really great. As the Gen 4 customer base became greater, the load on the new satellite increased. Now I'm back to the annoying Netflix buffering and slow internet browsing. Obviously they oversold the capability of the new Gen 4 satellite. So now my service is almost back to where it was before I upgraded, but now I'm paying over $71 a month for the privilege. It is impossible to contact the main office to let them know about the lousy satisfaction level of their Gen 4 customers. As soon as FIOS or Comcast is available in my area Hughes Net can kiss my ** goodbye.

I started service with Hughes Net in July 2013. I was asked what I will be using the internet for and I told them I use Netflix so I stream a lot of movies, I browse the web, and my kids use it for homework and streaming YouTube videos. He offered me a package, said that it would be more than enough for what we needed. Then he asked for my debit card number because my initial payment will come straight out of my bank account. In the middle of my first month service I experience slow service ( By this time I had not used Netflix yet). Noticed that Hughes Net deducted my bank account for the month. I was not told my monthly bill would be deducted from my account automatically. I was bothered that they did not informed me of this but l let it go. Next month we watch 2 episodes of Taken on Netflix and apparently used up most of our data use for the month so my internet was extremely slow. I called Hughes Net and asked them why this was happening. They said that streaming on Netflix was using a lot of data allowance and recommended that I upgrade, after being upset with them for a while on the phone I decided to upgrade to the next package.

This past June 2013, we purchased a new home and decided to go with a different internet provider. We paid the early termination fee and returned the equipment on July 7th, 2013. Since then we have had several 'Monthly Billing' payments illegally taken out of our bank account with the bank card that Hughes Net had on file. This happened once in July and once in August. Both times after several hours on the phone we were able to get the payments credited back to our bank account. Thankfully about two months ago, I lost the card that Hughes Net had on file for our account, which again we terminated our service contract with them last JUNE.

I ordered internet services from Hughes Network Systems on Thursday 12/12/13. I was informed that the only early fee would be the $40.00 hold, that would be returned after 3 days. On today 12/16/13, I checked my checking account to find out the the company withdrew $353.47 along with the $40.00. When I called the company to find out about this payment (after much transferring), they informed me that I had purchased the internet equipment for the $353.47. I told them that NO, I did not. I never once stated that I wanted to purchase any internet equipment. I was under the assumption that I was leasing, like with any internet company.

I did not have a contract with Hughes Net and could cancel them anytime I wanted. After several years with them, they told me I had to upgrade. I decided I did not want to go with them anymore, so I send them back the radio transmitter and modem. After 2 months they took $322.50 out of my account telling me they did not get one of their stuff back, the radio. Well I filed a dispute letter against them with my bank now waiting for my money. I hate people that steal from others :( Their service sucks and I will never recommend them to others. BE AWARE, never give them your Bank account, they will steal from you, even if you don't have any service with them anymore.

I've been a Hughes customer for two weeks. The installer actually gave more information than the salesperson. It seems they have the same morals as the typical used car salesman. Anyways two weeks into it and my 5 GB data is gone. I was told I could easily watch 8 Netflix movies a month. I watched one movie and about six YouTube videos with a little browsing and 5 GB gone. Since I was still in the thirty day trial, I called to cancel and told them I was misled by the salesperson. They tell me they will give me 15 GB anytime valued at $30 for six months with an additional 30 day trial.

We had HughesNet for our ranch, which is quite remote. I needed to occasionally use the internet for my business. I didn't live out at the ranch full time, but would spend a few days at a time and needed the connection. But the poop started hitting the fan IMMEDIATELY. From the beginning, the connection was LOUSY. I would have a connection for 20 minutes, then nothing 25 minutes, then a connection for 15 minutes, then nothing for 20 minutes. Back and forth. I called repeatedly for help, which was like pulling teeth. It never stopped. I was forced to live with it.

On September the 12 of 2013 we had HughesNet internet installed in our home. All the information that they needed was given to them for payment. On Monday, the 16 of September, we wanted to use the internet and it had been disconnected due to nonpayment. HughesNet said that we had given them the wrong information to bill us. But in November the 5, they took out a payment. Seems like they had the right information then. Almost 2 months later. They say it's because of the 30-day free trial that we did not notify them, but we did notify them on the 15 of September, when we were disconnected. Worst service that we have ever had, no one seems to know what's going on. VERY UPSET!!!!!!

There is no decent service for internet or cell service in my area. HughesNet has us by the throat. My son has to do public school online but connections are so slow. Speeds are slower than when I had dial up and paid 15 a mo. not over 100! Was told much false information by them when signing up and after. This really hurts us. We can't afford satellite TV trying to pay our internet bill.

HughesNet is charging me $370 on my card for cancellation fee but their product was very poor. They said you could play Xbox 360 on it, watch movies on Netflix. They have a goofy token system. You could hardly redeem their HughesNet meter you download, never did work. Very poor, go to North Coast Wireless if you can, watch all the movies you want, Xbox, etc. much cheaper. I would go without or dial up before HughesNet.

Since upgrading to HughesNet Gen 4, our service has been spotty at best. After countless hours on the phone (much of it waiting to be connected) and jumping through hoops with techs, working on things with techs outside HughesNet, we still have poor service. They do not provide a decent service and even poor customer support. We are now locked into a system which is not working as often as it is. I could do better with dial up service (and I live in the boonies). My best advice is for Hughes to go out of business or get their business in order. I do not yet wish to contact an attorney about this issue, but if the service continues as it has been, this will be my next step.

Twice in one year we had outages of our service, not just the outage you get with bad weather, but consistent outages when there were no external issues. Both times the support gurus at Hughes Net insisted our dish was out of alignment and we would have to pay for a tech to come and realign the receiver. I told them I refused to pay for a tech since their equipment was leased they should maintain it. So each time this happened, I refused to have the tech come out and the service mysteriously restarted after being out for 3 days. I decided to switch to Exede and had them remove the Hughes Net equipment. When I called to cancel my service, I got run around and was told if I was going to cancel they would stop service at the end of my next billing cycle. We had just passed the billing cycle by 3 days, and we prepay for the month's service. We did not pay the current bill because we knew we would be cancelling. So they want to bill us for two months of service we would not be getting. The supposed updated invoice they e-mailed me was for a full two months of service. The customer service person told me she would get "special permission" to cancel my service immediately. Obviously that did not happen. The fight is yet to come!

I was just charged $459 for a service I never used and cancelled... 2 weeks after installation. And installation that required me to be at our vacation property for 36 hours instead of the 4-hour installation window. I cancelled 2 weeks later and they "have no record"... and of course I threw out the sheet of paper with the Case # on it. They just charged the cc we used to get it installed and refunded 1 month but then charged a $379 early termination fee. DO NOT EVER... sign up with this company. They are a rip off and I completely plan to file against them.

Service is not timely, incompetent, and actual internet connection is very very slow. Email access was terrible!!! I tried for 3 years to be a loyal customer, trying to have patience, and this last year has been nothing but grief. Tried to "increase my plan" to compensate for "lack of competent" internet service. Service phone calls and visits were useless and turned into hours of frustration. Then when you disengage from the company, you break their "service agreement" and you are charged $300.00 for that. Then, they want you to send back their equipment within a certain time frame, and they "never" sent the box they promised (I called 4 times to request). I sent their parts back myself, and then still was billed for more parts not described +$200.00 all to VISA (I will be extremely cautious to have things billed directly to Visa again)! Please somebody proceed with a class action suit, or "something" to get these providers attention - Many people are not aware of their predatory practices until it's too late and end up reading a complaint log like this after their bad experiences!!! Shape up, "Hughes Net", we have had enough! Stand up Rural America and demand better service for your hard-earned dollar!

I ordered a 10gb plan, with free data between the hours of 2am and 8am. What I got was a 5 gb plan from 8am-2am and a "bonus" 5gb for 2am-8am. Which I used in 5 days from installation. I wouldn't have known this if I hadn't called about the "usage meter" malfunctioning. I was also told that they don't throttle - they do. So my service is SLOW. Also they opened the account in someone else's name - My Husband's. To whom they have NEVER spoken. When I asked to upgrade, I was told I couldn't because I was not the account holder.

I WAS a video tagger and audio transcriptionist utilizing a 160-hr. file download and upload working month, and I'm disabled. Because my Windows computer was struck by lightning July 31, 2012, I was stuck to transcribing audio files with my Mac that lost me money all of 2013. My brother had given my mother a Windows computer she never used. With the lease running out on my apartment, I moved back into her house August 27, 2013 with the intention of using the Windows computer to do my job. Problem is my mother's house is in the back wood sticks off a dead-end street where DSL is unavailable and every other Internet service does not recognize her address.

I decided to switch from Wildblue to Hughes Net after seeing an ad that says get 40 gigs a month. The maximum plan I had with Wildblue was 25 gigs a month with completely free on the overnight. Imagine my excitement when I saw I could get 40 gigs instead of 25 for only 10 dollars more. Well, they never explained at all, in any way, that you really get 20 gigs a month during the hours of 8:01am and 1:59am. The additional 20 gigs a month are available from 2:00am to 8:00am which is completely useless. They are complete liars. Luckily, when I found all this out, I still had 18 days left in my 30-day trial period. They would not come to remove the equipment and I have to pay to send it back. Just in case, I cancelled my credit card associated with the account. I don't care. These guys are crooks.

They are telling me I didn't mail back a part and they told me I didn't have to go up on the roof to get anything. Now they say I had to mail back a piece on the dish. We cancelled right away because we were lied to the girl told me were getting 20GB of service and it ended up to be 10GB that were used up in 2 days with no body home most of the day!! This company is BAD!!!

I have had Hughes net for about 8 days and I have had to call these people every day with something else that has gone wrong with my internet connection. I had been using an airless card to get on the internet. If they can get this thing working right it will be a good deal. I couldn't get on the internet this morning. Called they said it was probably something wrong with my computer. I hung up and tried to get on using my wireless card and had no problems. They don't fix the problems I am going to take them to court and demand that they make restitution for all the aggravation I have had to put up with.

I had the system installed, called that day about them taking it out, was con to keep it a little while longer, told them that I didn't like the service with my feedback. Called again, complained. I was told I was one day late past my trial period. I told the agent how much I hated it and it cost almost 2 times more than my other service. Had to show my butt for them to cut it off. Had the service cancelled but they won't officially do it until my next billing cycle so they won't have to give me a refund of my month that was just paid 2 days ago. I told them to sue me for breaking the contract and I will go to court and tell what kind of service they have and that I tried to cancel it prior. But that is ok, credit is screwed to hell and back anyways, what is one more. I will do what I have to, to get this service out my house.

I have called repeatedly asking for a supervisor and I was told "no" or that they were "too busy" and was hung up on. My bill was promised to be $39.99 per month. It has been $11, $62, $59 (never $39.99) and these are all "mistakes" when I call in. There is a man with a strong accent that calls and asks for a credit card number promising to make special deals or make your monthly bill go away if you don't tell. My internet selectively shuts off and when I call, it is an "accident" and they ask for a card number to make sure it goes back on. My neighbor had similar issues and had to cancel his plan. I continuously try to resolve this with a supervisor, but I am always told nobody is available and to give a credit card card number.

They advertise super-fast connection - do not believe it! They advertise one price, then you get a bill for another price that is more. Beware, there are limits on the amount of internet that you can use even for the most expensive plans! If you go over it, they WILL lock/block your access to the internet even though they tell you that they will not! If they block you due to high internet usage, if you have a bill due and pay it, you WILL still stay blocked from the internet till the end of that billing cycle, unless you pay MORE money and buy what they call tokens to give you more data allowance for that billing cycle. Customer service is horrible. They are overseas and will tell you one thing, put you on hold for a long time, then another person will come back on and you will have to start all over again.

I signed up for service with HughesNet who represents themselves as Rural America's #1 Choice for reliable, blazing fast internet connections. At the time of signup, I had Xfinity with Comcast whose service was good and reliable, but they kept increasing their prices. I was assured that this was better than Comcast. For the first month, the service was pretty good. In fact, it was just good enough to get me past my 30 trial period and lock me into a contract for 2 years. Approximately two days after the 30 days, my internet connection got extremely slow. It would take anywhere from 8 to 15 minutes for a web page to load. I called to complain. I was told I was not able to cancel service. I had been forced to purchase the satellite equipment ($349) to use the service. So I could cancel, but I would not be refunded my money for the equipment and charged a fee for breaking the contract.

Now I get messages my service is overdue. So try to log on to account when I can get it to work and after I sit here thirty min. Now it has now got loaded I find can’t do it. They don’t have the right phone number and I don’t have any account number. So where the hell is my money going?

I moved from Long Beach, CA a month ago. I moved Direct TV with me and they told me Hughes Net was associated with them. So they connected me and I ordered Hughes Net internet. I came from AT&T internet service and have never had such a slow connection plus they have modem and router all-in-one. I went from paying $28.00 a month to $51.00 a month for the most terrible internet I have ever used. The speed is so slow, my service stops working in the middle of doing something on the internet all the time. It takes forever to get on internet. Checking for problems always says there is no problem. I have called Hughes Net and they have gone through the checking out of the service and reports that it is fine but I keep having the same problem. Too slow, keep getting kicked off, stops working all of a sudden. I did not give Hughes Net permission to take money from my account and they did for my first payment.

I'm trying to be fair, but those days are over. I have never dealt with such a horrible company in my life. HughesNet Internet Service is terrible and I feel sorry for those people who are in my same position - those that have to deal with this miserable and dishonest company and who have no other choice. On top of being dishonest, this company has no idea what it is doing.

I will be accurate and fair, as always and honest because isn't it the truth that hurts. I received an ad in the mail telling me how great their internet service is, how fast how secure how reliable, etc. So I give them a call per their toll free number. A person named Joel answered and immediately started selling their product and bashing my current provider. He was very, very pushy insisting I give him a credit card number so he could set up a free install. He insisted that there was no obligation to commit but needed the card number to reserve a spot for me cause they were filling fast. He made it sound like it was now or never.

My mother-in-law had ordered HughesNet because of bad service with previous internet company. First they came and hooked up satellite and router. The router was hooked up WRONG! We ourselves had to fix it. We had a 30-day trial for the service. The internet was SO slow and would cut in and out on my tablet and phone, which shouldn't happen! My husband couldn't even get on his PS3 online, it would not even connect! We had contacted them about it, and they tried to get us to upgrade to a "speed booster". For the 8 days we had the service, IT SUCKED. There was something wrong every day. Customer service never knew what they were talking about and acted clueless about everything. They tried to tell it was something wrong with our brand new computer and could help us fix it, but had to pay $69.99 up front over the phone before I could speak to anyone!

My husband wanted to save money on the internet and phone service and saw the Hughes Net commercial on TV. He contacted them and told them that we wanted to be able to keep our same phone numbers, he downloads movies on a regular basis and we both have cell phones to connect to the wireless along with our grand kids which visit. We were told that they do not do the 2nd number for the fax, but we could download the fax software for free and everything else was no issue. They came and installed on 09/24/2013 and everything was downhill afterwards. My husband was walked through some steps on the internet and was told that we had to chose a temporary phone number while they port our existing number, which would take 10 days, would receive a call.

I'm just a dumb, old country boy. But if I am walking along and see a turtle setting on top of a fence post, I have enough sense to know that somebody put it there. I had Hughes Net for 3 yrs and it was by far the worst experience with any business I have ever had in my 50+ years! Simply put the fact is they LIE, period. They are not nor have they ever been equipped to provide anything close to the service they promise. I have read many of the angry reviews on this site and they are 100% true. It's an unbelievable nightmare!

Few years ago we moved to the suburbs. There was cable TV and no internet so I heard about Hughes so I bit. It was slow at first, then intermittent. I called, they sent a new modem to match system upgrade. I was locked in like many others. Almost at the end of contract, I called and complained. I told them not to send a tech, I would check it myself and found bad connections. All connectors fell off when I went to loosen them, and the tape they put on was also dried up. They also installed with two wires daisy chained. Then Found out they did send a tech who just happened to be in the area while I was not home and charged me for a service call. It was hard to understand the guy had an Indie accent. Found out Hughesnet subcontracted so there was no one else or any other way to contact them. I canceled, removed the dish myself, got hardly any Usenet (or useless net from the no service people).

We have had Hughes Net for a little over 2 years. It costs us 59.99 for basic service + 9.99 rental and then we have to purchase tokens. We never download music or movies, and somehow seem to exceed our download allowance even during free hours. I have had our equipment checked for a virus and spyware. We have McAfee and scheduled downloads and updates during free time. It appears I either lose my internet or upgrade to gen 4 now. They did offer it with no contract and no price increase, but they never have delivered what was promised during the first 2 plus years. I am afraid to stay with them, but will have to while I research others. Buyers beware in today's world.... few of us can afford to take anyone at their word anymore.

Having no other option for internet where I live, I am stuck with HughesNet, and have been a customer for total of 10+ years with unpredictable service, complete lag, slower than dial up from 8 pm-11 pm every night. Several "degraded" events throughout every day for no reason. I have called customer service where there is a SEVERE language barrier firstly, going through the same power cycle, reboot, turn off for 30 seconds, hook laptop directly to modem routine every single time and never works, to have the tech tell you that you are running per specs when the web page they have you try to open for testing purposes won't even open b/c it times out.

The first week after getting HughesNet Gen4 it was great. Now about two months later, my internet is slow, very slow. I can't watch anything on Netflix, which I have to pay for also, YouTube or any other site like those. Really disappointed with my HughesNet.

Ordered HughesNet. Twenty days later had it disconnected. The speed was slower than dial up. Spoke with the technical department 6 times (they were competent and courteous) but unable to help. HughesNet sent me an 'upgraded modem'. I had no issues with weather, dish obstruction or electrical power; the satellite transmission and feed was just too slow (I'm talking dial up slow). At times the transmission stopped altogether. The good news is that Hughes offers a 30 day free trial. Well, I tried it and can't recommend it.

Living in a rural area, our choices for internet service are extremely limited. We originally started with WildBlue satellite internet service. While not particularly fast, it was reasonably reliable. Our local tech company that had originally sold us the Wild Blue system contacted us regarding HughesNet and told us that it was a vast improvement over WildBlue. After listening to their claims, we went ahead and ordered a HughesNet system. Initially, I was impressed. Speeds were very comparable to a 4G setup. After a few months, however, the system slowed considerably. I have called HughesNet tech support three times over the last 6-7 months to complain. All they do is have me jump through several hoops to perform some sort of speed test that proves to them the system is working fine according to them.

I ordered HughesNet 32 days ago. After weeks of my son complaining about not being able to download games on the internet, my husband finally called to find out why the internet speed was so slow. We were informed that after our allotted 10 Gb usage, we were cut back to a snail speed for the remaining days of the billing cycle. In our case we used the 10 Gb in 2 days. I called customer service and received NO HELP AT ALL. We asked our installer every question about our usage prior to letting him install the service. We felt like we crossed all our t's and dotted our i's. Now I am left with Internet service that only competes with the USPS in speed.

I am approved for the Recovery Act that helps fund fast broadband service to underserved rural areas. I have been paying the same rate for over 2 years & I received email notification that my internet adapter as of 10/31/13 would be no longer supported and to keep from having a service disruption I can upgrade to Gen 4 for FREE. So I called the number that was listed for the upgrade and asked the rep. how much more was this upgrade going to cost me and he said I would be paying the same monthly rate I'm paying now. I received an email notification stating how much I would be paying and it was going to be more than what I'm paying now (LIE # 1). So I called the Hughes support and discussed my issue with them and was informed by this Hughes rep. that the Recovery Act was no longer available and that was why I was going to pay more for the upgrade (LIE # 2).

I can't believe you want people to pay for this. I had it about two months. What a pain. Takes forever to download. I can't even watch movies. So yes, I am very unhappy. Now can't even do this.

I got HughesNet because it was the only service available. It was the worst two years of internet service I ever experienced. They tried to charge for installation but I refused to pay so the tech decided to go ahead and install. I never had the problem of them taking funds. I kept an eye on my account. But to offer unlimited downloading during the hours of 2-8 which at the time I had it was until 7 was ludicrous. Who is up at that hour worrying about downloading? I recently purchased a MiFi only to find out that I am on the borderline of the service provider. So I called direct to see if they offer and the first thing out of the sales rep mouth was Hughes and I didn't give her time to say net before I told her no. So I am in search of internet service once again. IF YOU NEED SERVICE, HUGHESNET IS NOT THE ONE.

The installation tech used an old DirecTV connection, so the wire ran along the living room wall to the top of a very high shelf where the DirecTV receiver used to be. I told him that there'd obviously be no way to connect a PC or laptop to the modem given its location. He said that a wireless router would fix that issue. Just plug the wireless router into their modem, and we should be all set. I came to find out that there is no port in the HughesNet modem (we had the HT1000) to plug the wireless router cable into! I spent probably a total of two hours on the phone with tech support of both the wireless router company and HughesNet troubleshooting the issue. The end result was that the HughesNet modem is not compatible with wireless routers.

We were told our installation would be free, & our package would be a set price. The techs showed up & installed their "equipment". I had HUGE gray wire all over my living room! Then they charged us $108 for "install" & "equipment," which, they claim was supposed to be "free." We had dial-up that was faster than this joke of an internet service. We tried to call the tech & see if they could do something about the slow service, & they said our equipment had to be "trained." I have never heard such bull in my life. They treated us as though we were idiots.

Due to my previous internet provider (Suddenlink - a chicken crap provider which after 1 year of service, seems like they had switched my service to a lot slower server that wouldn't even play Netflix without locking up) service getting so horrible and since I live out in the country with not many providers available, I saw small signs posted around my neighborhood advertising fast internet at a great price. I called the number and come to find out I was talking to the actual installer for HughesNet. I completely explained that I'm not the average idiot customer and am well aware of a lot of scams businesses pull on customers and I will not tolerate it and was assured HughesNet is a legit company.

We received our bill, found they tacked on $11.00+ for insurance without consent for the past two months. I have never dealt with such an unorganized company ever. Highly recommend no one to go with Hughes Network.

We were forced to use this bunch because we had no other alternative because of the location of our lake house. You never spoke with an American, only foreign speaking individuals, which there was no way of understanding a word that came out of their mouth, and calls to them accomplished nothing. The service was SLOWER than the old dial-up from the 90's, yet we paid over $100 a month for this.

Hughesnet is easily the worst internet service I've ever had. First the speed is so unbearably slow. It's so annoying having to wait for things to work. Second, once or twice a week it just stops working completely. It won't work for the whole day. We had a service guy here who supposedly fixed the problem by giving us a new box. Still encountering the same problems. Every time I see their ads on TV talking about how fast and great the service is I just want to puke. I will be switching internet services as soon as possible.

I purchased HughesNet satellite internet service for $75/month since they boasted the fastest internet speeds in my area. Internet speeds seemed slow at first but I could live with it. It steadily got worse until it quit working. Their folks in support were nice to talk to but did not solve the problem after 3.5 hours on the phone. Their billing department would only offer cancellation for a $400 fee. Both service and support were obviously overseas as the phone connection was poor and the accents such that it was very difficult to communicate. This service is a dog. Save your time, money and frustration - DON'T PURCHASE HUGHESNET!

We got HughesNet back in June. The first week it ran great. We got the package deal of $39.99 a month free installation. Took them two weeks to finally install the equipment much arguing and the installers saying we were not there for our appoints!! Should have backed out then, but they already took the first payment off my debit card. After the two weeks the internet was dragging horribly, was not able to access any games. The only time we had any speed was between 2am to 8am. Then I got our bank statement, it showed we were being charged $63.95 a month. I then called them to see what was going on and to complain again about slow internet. I did have a very pleasant gentleman on the phone but to understand him was almost impossible. He advised me that I am on the 10gb for $59.99 a month which only gives you daily use for work and homework and emailing. And that I have 10gb for game usage and downloading from 2am -8am if I wanted to upgrade to a premium package I could.

When I signed on to HughesNet back in 2007, it was because they reset their servers every 24 hours. Unlike other ISPs like Wild Blue that would reset their servers every 30 days, making surfing the WWW somewhat limited... Now they want me to UPGRADE to 4G... at a cost of $1008.00 annually with equipment & less $10.00 of what I am paying now per month... NOT a savings. This is BS as the server resets itself once a month instead of every 24 hours supposedly with the equipment... WRONG. I can currently watch a video for 2 minutes & my speed goes WAY down... NOT what they previously delivered.

Have been a Hughesnet subscriber for 2 years and only stayed because options in rural TX are few. Internet would be down and we would call them. We continued to ask for hands-on tech support and we were assured they could handle it by phone. The "helpers" were difficult to understand, each one told us a different method. Thankfully, my partner was able to piece together a way to restart it.

Accurate and Fair? Huh!! I have had Hughes internet for 3 weeks now and I might as well have dial up. My PC has a speed counter on it and just for the writing to appear on a page is .35 sec. To have the pictures to load another .39 sec. And if there is any video adds it up to .65 sec. I am getting my Hughes.net through my local Phone company which charged me $100.00 to install just the dish and another $40.00 to have a service man from their company come out the NEXT DAY to install the modem. I called my local provider to have them come out and figure out why it is so slow. They told me to contact HUGHES so I did. My response from them was to call my local provider. I explain to them that I already did and they told me to contact them. Their response to that was" It is not our problem". What kind of company gives you that reply? And you go to their testimonials, it is nothing but praises... WHAT A SCAM!!!!!!!!!!

I have had HughesNet for 3 months. It started off pretty bad and got worse from there.... Of course, after my 30-day period was up is when it got so bad. Communicating with someone who speaks English well is almost impossible and when you call or they call you, it is from Pakistan. I know because I asked what country I was speaking with. It appears for technical support this is what you have to do and I just can't do this anymore. I have friends and clients who get angry because they have not heard from me but because my email and Facebook is so difficult to get to much of the time. I get so frustrated I give up.

My husband called and you cannot understand them. They took money out of his checking account unauthorized when they are to send a bill, so it got paid twice. They said they would fix it but DID not. The service is horrible. The internet is very slow and some sites I cannot even access because of it. They told my husband if we canceled, they would charge us like $600.

I am a college student that was desperate to get internet and prior to getting locked into a 2-year contract, I found out I could get DSL, which was way faster and better! So sending this back has been hell... I returned my HughesNet radio, modem and cables in one package... A week after the tracking number shows they have received the package, I figured I would call them to put myself at ease to make sure they have processed my return. The first time I called, they said they received my modem but I will have to pay over 200 dollars for the radio that was not in the box... Really??? I sent the radio, modem and cords neatly packed together in one box... If they said they got one thing and not the other, then this showed me someone was lying...

5-yr customer, occasionally had to reset the modem but it began beeping, so I assumed it was dying since I could no longer get on internet or use my email program. Called service in India, spent 8 hrs one day, 7 hrs the next, with no results. Asked to speak to a supervisor, was sent to Home Tech Services, told the charge would be $59.99 for remote assistance & if they were unable to fix, money would be refunded. In 10 minutes they sent me back to India. The tech said he would request a refund. After having India ask me to try to same things over & over for 15 hrs with no resolution, I called to stop the automatic payment via my credit card (since I pay in advance, I asked for a refund of 10 days when I had no service but paid for it), asked to have the automatic charge revoked and the service cancelled.

I called to cancel my service due to selling my home in a divorce. I called with my settlement date and to cancel service. They told me about a cancellation fee and then said if I put account on hold and call back in a week to cancel, there would not be a fee.... So I called back and canceled my service; however they still charged me a 286.00 cancellation fee. Then wanted me to climb on my roof to get their equipment back. They are horrible, liars and should be ashamed of themselves for the way they conduct business. I would never ever use them again... They lied more than once to me and I have the recordings to prove it..... Buyer beware... They are a horrible company!!! You have been warned!!!!!!!!!!

In my most recent billing period, I noticed the auto-debit had gone up by $25. I called their customer service in India and found out I had been arbitrarily signed up for some kind of insurance on cabling running from the dish to the interior of my house. I told them I never signed up for that, so the guy said he would reverse the charges and it would show a credit on my next bill. Now they've punished me by billing me at the normal time, but have extended the service period an extra 4 days. I'm getting the usual gigabytes, but now they've got to last an extra four days. Some attorneys need to bring a class action suit against HughesNet, because it seems they are out to screw the consumer every chance they get.

Be careful before signing up with HughesNet. They clocked my bandwidth usage at 2.8 times my actual usage. When I called to complain, they first blamed my wireless router for eating 1/2 Gbit/day. Yes... 500M/day! Then we ran a test and the system was clocking usage even when no devices were connected to their modem. They offered a small amount of money back but they maybe charging everyone based on false usage reporting. Do not sign up for this service unless you absolutely must and then get a usage meter on your line. I will be alerting the PUC and Better Business Bureaus to this practice.

First off, I try to find the positive in everything I do and everyone I come into contact with. With that said, I can say absolutely NOTHING positive about my experience with HughesNet at my new home in SW Missouri.

I was a Comcast customer. I contacted DirecTV and HughesNet to see if they could make an offer to save me money. I told the rep I had unlimited Comcast high speed internet. They offered me a total package that was $14 less expensive than my current monthly bill and the football package. The internet speed was much slower than Comcast and 2 weeks in it came to a crawl. After 4 phone calls and tests on my system, a rep who knew what they were doing said... simply... I exceeded my 10 GB cap. WHAT CAP??!!!! We were never told there was a cap or we would NOT have transferred over. That's the equivalent of 4 HD movies. We watch that in 1 week not including our internet usage. They offered NO remedy to try and retain our business and would not review the tape to show agent misrepresented the product. They even said they would NOT remove the 10 foot pole from my backyard and if we wanted it removed, they would charge us. After another very intense 45 minute call they are coming to pick up boxes AND remove pole. Horrible experience.

I live in a rural area so my internet choices are limited. I had internet service with a rinky dink internet provider, Argon Technologies, for more than five years. After many problems, service outages, and no customer support at night or on weekends, I contacted HughesNet to see what they could do for me. I was told by a sales rep that I would get 3 months service at $20 off per month. I was told that my MagicJack would work with the service too. They could install for me the following morning. I was also told that if I did not like the service, I could cancel within a certain time. I thought about it for a minute and decided that I would try HughesNet. The rep was more than happy to take my payment info. I agreed to a package that was $60 per month.

My father passed away and we are trying to cancel services at his home. Hughesnet will not cancel without a FAX of death certificate. They will continue to charge me until I can provide A DEATH CERTIFICATE. Then they will be so kind to back date it till time of death. REALLY????? I explained to them that I was not sure when I would receive this. “Well, when you do, just fax to us.”

I have had the service for three days. I was sold the wireless package for $137.00. The wireless doesn't work. HughesNet wants me to pay a fee for their tech support and I refused. TP-Link is the maker of the wireless router and they wish me to pay for tech support. I refused. I tried contacting the 3rd party company who installed the system and they will not return my calls. On Monday, I will contact the Oklahoma Attorney General's office to seek remedy. The consumer protection act was designed to protect us from this type of company. I fully intend to see that this company is held accountable for its business practices and willful disregard for public complaints. But I am sure that HughesNet has heard this before.

Got a call this morning from Hughesnet that they finally discontinued service and I will get a rebate for service I did not need. Waiting to see if this will ring true in the next few weeks.

Hughes turned my internet for my business off without warning. After hours of phone time with Hughes. After 2 years of service, they are under the impression I am using a stolen credit card. They will not turn my service back on until I verify my credit card information. I faxed them a copy of my card statement along with a copy of my card. This cost me time and money since I had to travel to FedEx to do so. A few days later, when checking to verify they are in the process of turning my internet back on, they say they have not received my fax. I am now 10 days without internet for my business and they inform me it will take 10 more days from the time they receive my fax to turn the service back on. Hughes has accused me of fraud, turned my service off and I have also put money out to pay for this month's service along with the fax. I am shocked any company can operate like this and get away with it.

First off my husband is the one who set up internet service over the phone. He did not sign any contract, he did not agree to automatic bill pay. I let him use my personal account to start the service, one time payment of $63. His name is not on my bank account. They never spoke to me to verify if it was okay to use my card, which this one time charge I was fine with. As soon as the tech left, the internet would go off and come on. After 3 weeks, we called to see what was wrong, same as the others we went over our internet usage. It was never explained to my husband when signing up that we had limited use. They also never explained to him how to log on and check your usage, nor were we told about how to get tokens for more usage.

I found that I could not log onto webmail, though Outlook Express worked fine. I called support after several hours; they said it would work. Later I realized that though I could log on, it opened my wife’s email, not mine. During another 2-hour call, I was told the reason was that my name was not listed on the account, and my wife would have to call and add my name???? Luckily she was right here and they agreed to do it then. I was told it would work within 24 hrs. Of course it didn't.

We are very disappointed with the service from HughesNet, multiple calls have resulted in nothing except for trying to blame our computers for the problem. First of all, we only have service about half the time - it just quits for hours on end. We have documented it on a calendar by the router box but this doesn't matter to them when we call customer service. Secondly, they changed the "free" hours from 11 pm to 8 am, to 2 am to 6 am taking away five free hours. Thirdly, after the third week, the speed was cut nearly in half so that you just drag around the internet. Unfortunately when we complain, they threaten us with a huge cancellation fee and have our bank account information to charge us.What options are available when we feel they have not lived up to their end of the bargain to provide quality service?

I am the most dissatisfied customer with your nonexistent of customer service. Here is why... After your service was installed on July 3rd, I was under the impression it was unlimited. In the first week, the monthly allowance was renewed on daily bases, meaning it was reset back to 10 GB, then by the third week, internet service started to slow down, then I took the following actions. On July 23 I called and cancelled your internet service. I was told since I was within 30 days, I will be receiving a UPS box to return the modem. Then you will issue me a refund of $200.00, ref. no. **.

When initially signing up with Hughes 2 years ago, the person who signed me up messed up my credit card numbers with someone else’s card. My account was charging to their card. I called, straightened the situation out by giving them my card number again and paying the balance owed. Now, 2 years later, they have turned off my internet service the day after charging my card the full amount for the month. They are accusing me of fraud and want me to prove to them that my credit card is actually mine. They tell me that this process will take 10 days. So I am out of internet service which I paid for. They are the only service available for my off the grid business and they are the most horrible company I have ever been in contact with!

I've been with HughesNet for over 3 years. The internet service is slow and extremely unreliable. The sales rep lied to me by saying I'd receive a $100 rebate for signing up. They deny I was told that, as if I'd make up a lie for a hundred bucks while paying $70 a month for their rotten service. I'm astounded by the number of complaints on this site. I am writing the Minnesota attorney general with my complaints and will reference this site. I suggest everyone do the same. This may lead one AG to take up our cause and file suit. This company requires scrutiny and government oversight.

We have had service for almost a year and have kept up with our payments and out of the blue they abruptly cancelled our connection. It was related to a mistake that had been resolved months prior, but again, we were paying for service. So they illegally stopped our service in the middle of the month, even though we were paid THROUGH the end of the month. They were also asking for illegal information and denied reconnecting service unless I gave the requested information. My neighbor also had a horrible experience. Their IT department is horrible. Their customer service is horrible. Their policies are horrible and they do not provide services in their contract. We're canceling our service. They are the only internet providers and we would rather have no service than theirs!

I have had HughesNet for 5 years. There were no other options. I canceled my service on 9/3/2013 and went with another provider. The internet service from HughesNet was terrible. You did not know from day to day whether you would have adequate service or not. The final straw was after I canceled the service, I noticed that they don't cancel it until the end of the billing date. You pay one month in advance and I called them back and told them I certainly wasn't going to pay for 4 weeks of non-service. I had to pay a pro-rated amount when I received the service and a billing date was not yet set up, but they refuse to credit me for the unused portion of my payment. I have called twice and gotten the runaround (one call, I was on the line 30 minutes, the other over 20 min.), then a refusal to credit my account. Do not do business with this company. The product is inferior, the service terrible.

After about 7 month of service and slow internet speed, I had made it to the escalation team who told me that there was nothing they can do about my service other than sell me tokens. So, I cancelled my service. 4 months later they are asking for their equipment which means I have to climb on my 30 ft roof to return the stuff and if I need a tech to do it I have to pay $100. Ahhh come and get your **.

I live in an area that cable and DSL is not available... even the cell phones are not constantly online, so therefore I need an alternative such as Hughes Net. At the time they are the only ones in my area. The installer arrives with an unmarked vehicle, and a kid with them. Extremely non mobile person to install dish, and route cable in my house... winded and out of shape. We go through the setup process. He had issues connecting... The installer broke couple ceiling tiles... told me to call his boss for repair... not my problem, I did not break them.

These people in the HughesNet commercials are definitely actors. Because no one having a real life experience with this service would be wearing a smile after having actually dealt with HughesNet. Remember dial up? Do you miss it? If you do, HughesNet has the answer for you. But never mind that. For some people who live in the country and have no other access to the internet, dial up is okay. After all, you might enjoy the pleasure of reading an email an hour. However, the real pale of ice cold water dumped on your anticipation of good service is that the free installation turns out not to free. $100 plus dollars was extracted from my account for the installation without my permission.

My family and I live in the country and there are no other options for internet service so we were stuck with Hughesnet. The service is intermittent and the allotted bandwidth is used up quickly. I went three weeks with nothing but access to email while there was a "modem problem" that Hughesnet refused to fix. Eventually that was taken care of and we had to upgrade to Gen 4, which is worse than what we had before. The amount of bandwidth is less and it's unreliable.

I moved up into the Mountains of California where better service was acquired by a local company and have been trying to cancel our old HugesNet account for about 6 weeks and we keep getting the runaround. Today, they sent us a bill for $97 and we are not sure what for. We have not used it in 6 weeks and we have tried to get them to cancel it even though I have to take my Husband 20 miles into the nearest town to get a long distance phone signal (he is Disabled). I am fed up. I am ready to tell them to shove their bill and equipment up their **...

I lived in a very tiny town in WI where I had exceptional internet service with CenturyLink for 5 years at the cost of $24.99 a month for High Speed DSL. I now have moved to a nearby town of about the same size but am living in a more rural area. CenturyLink does not service this area, nor does any other company except for Hughes Net. SO...had to contact Hughes Net for internet service. It's a JOKE! It took me 2 full weeks of phone calls and extremely long holding times just to get hooked up to begin with. They'd make me an appointment for installation and no one would show up. I'd call and they'd have an excuse that it was the company they hired to install's fault and not theirs (of course). After repeated tries, FINALLY they got an installer here. The installer did a great job and was very good but remember now, he DOES NOT WORK FOR HUGHES NET, he works for an independent installation company.

I am 15 and an online gamer yet I live in rural Arkansas so it is hard to find good internet. I saw Hughesnet commercials for months then I convinced my grandma to let me get it. She talked to the rep and I was assured I could play my games and whatever else I need to get done in 3 seconds. The exact words the installer said was "you could say 1000 and 1, 1000 and 2, 1000 and 3 and it'll be loaded". I was overjoyed. I had dial up beforehand and that Christmas I got a laptop but I couldn't use it without wireless so knowing now only that I would have good super fast internet I would also get to play on my laptop.

I had this installed 7/5/13 and have had nothing but problems since! I have intermittent to no service all the time. The customer care people (apparently in Mexico and the Phillippines) are difficult to deal with and stupid. No matter what the problem, you cannot get past them to get any actual help. You spend hours on the phone with them and you're right back where you started. I have been lied to and hung up on. At this point I am so frustrated, I just want to cancel. But I have a feeling that's going to be another big battle. Now they are saying they are going to check my account for 24 hours because they don't see a problem??? So much for customer service. Most of this seems to be a problem with the modem (Hughes Modem HT1100). I thought a satellite connection would work better. Wrong!

Last year, we moved out to a beautiful piece of property in the country that was ideally located all of four miles away from the downtown area of a small city (100K people). Since the time we moved back to the US (I was in govt. service overseas) in 2001, we had cable internet. From 2004 onward, we had Verizon FiOS at every house we lived in, to include near the border of VA and NC - a pretty backwater area. We moved to Northern California and expected the ability to get FiOS (it IS California, after all) and had no luck with any internet provider where we moved. We couldn't even get DSL.

Since getting your service in May 2013, we have NEVER experienced contracted speeds from Hughesnet. The excuse given by Hughesnet is that I'm using a router; however, I was told before ordering the service that a router would not pose any problem. I want a full refund and cancel my contract immediately. Let me know where to ship your equipment.

My husband and I moved out to the country where there were very limited options for Internet. Our neighbors below us had just gotten Hughes net so we decided to give it a try. It has been relatively useless since we had the service for 8+ months. My husband has better luck tethering his cell phone than using Hughes net to even load a basic web page. I called once to try and get faster speed, ended up paying much more for a slightly improved connection. The connection frequently is completely down and we have to unplug and restart the whole modem. We are now moving away and needed to cancel the service.....

That damn Hughes Net said that I could Xbox live and all that and I would probably have the best connection. COMPLETE **! My ping was 1000 and I had that 1 second delay. I could keep going but I’ma go to another subject of Hughes Net. Next is their "fast internet speeds". I mean it’s ok for a satellite service but after a week my internet ran out and I couldn't do **! AFTER YOU USE UP YOUR DATA YOUR INTERNET SPEED IS WORSE THAN DIAL UP. What I now use is iiNet and it is BOSS. It gives 300 GB for 55 dollars other than Hughes Net which gives 10GB for 60 dollars. I DO NOT RECOMMEND if you get on Facebook a lot or play games. If you only get on to check email then Hughes Net would be fine I guess. You just read a review from the...K O O L - A I D MAN.

I was told by Hughes Net that I would have enough download speed to watch Netflix and have no problem downloading files. This is a lie, I have nothing but slow speed and dial up is faster. Every time I call they say I have used up my allotment for the month and I may not even used the internet for two days. I would not recommend Hughes Net to anyone.

I signed up for Hughes Net service as I had no other internet options. The service was OK in the beginning but the internet speed was no better than dial up after just 3 weeks of service. In the meantime the company was advertising on TV new and faster service for the same amount of money I was paying for service but when I called to get the new faster service for the same amount of money I was told “no” that it was only available to new customers and that I would not be eligible until my contract was up in 22 months.

After reading reviews (obviously in the wrong place), I ordered HughesNet for my home. We wanted internet fast enough to stream movies. It took 3 1/2 days before it was up and running (I know this is an installer problem... but it added to the whole experience). Then the thing was painfully slow. I checked the speed and I was only getting 2.14 Mbs download... so nothing would stream. I had asked the salesperson about data caps and he just said that "Everyone has data caps. It's not usually a problem". Well the data cap IS a problem. We went through half of our allowable data in 2 days. I cancelled our service and told the rep that the tech was coming out the next day anyway, so I would tell him then to uninstall the equipment and the rep said that was fine. The tech came out and told me that he would have to charge me for removing the equipment and then I had to send it back to the company myself.

This is a very poor internet provider with nothing but excuses as to why they cannot provide the service they promise and bill for. "I'm sorry your service is interrupted but it's raining." The fact that the rain is the next state over doesn't escape me. Sometimes I believe the weather is too clear for the signal to make it. Can't wait for my contract to expire so I can dump them.

Had 1 year of Service with HughesNet. We had nothing but problems, poor internet connections on a daily basis. We called several times to resolve the issue. They had poor customer service. We finally had enough. We called and wanted to discontinue the service. They stated we had 24-mo. contract with them. We never signed any contract with them. There never was any mention of a contract when the service was installed. They illegally went and took $250.00 out of my checking acct. without my authorization, stating I broke their contract... I call this FRAUD. When we try to talk to them on the phone, they consistently hang up on us...

I now have a Verizon Jetpack. Internet is reliable and very fast, but very expensive, around $200 a month for 30 GB, so I was looking for an alternative internet source and i stumbled on Hughes,and holy moly, I have never in my life seen a company with so many negative comments, not 1 positive comment out of at least 600 reviews. Glad I read these reviews before giving Hughes my money... I think I will continue to get screwed by Verizon for now until something else comes along. At least their service is fast and reliable.

I have a brand new MAC and a brand new N series Net Gear WiFi, so these are not the issue. Hughesnet does not deliver the speed that they advertise. Not at any time have we been close to the promised Gen4 upload and download speeds. It's a scam - but the service is more reliable than Wildblue, and it is an improvement over their previous network. Still, you hate being lied to. And I dislike scammers. Still boycotting SONY Corp. over their rebate scams.

I signed up for Hughesnet satellite internet in January of 2103, and very rarely was able to connect to the internet! I actually paid $10 a month for the advanced service plan which guaranteed me technical support within 24 hours of reporting a problem. Never was a problem solved by technical support, and it would take me at least 2 hours every time I called them to get anywhere with the call. In July I had run out of patience with this company and made one final attempt to get my internet working, spent about 4 hours on the phone with different technical people and was still unable to connect. At this point I decided to cancel my service, and was informed that I would have to pay the cancellation fee unless I waited for them to send a technician to my house to determine why I was unable to connect. I even agreed to this, but was then informed it would be 24 hours before they could schedule the call (which I thought was ridiculous), so I convinced the guy on the phone to schedule it right away and was then informed that they can only schedule on weekdays from 9-5.

Where to start. I got Hughes Network last yr. Biggest mistake ever. Service was horrible. Never worked so I called them. They said they would upgrade us to the gen4. Well the next day I had no service. I called customer service after 2 hrs. They said I didn’t pick up their call. I informed them I never got a call. When I checked my bank account they took over 300 in cancelation fees and caused me to overdraft. I called them and they finally refunded my money and once again they did it again. My bill is 79 a month. Well they took 201.58 out with 21.00 overdraft fee.

Is it too much to expect streaming movies now that we are in the 21st century? I had no problem with my previous cable service and could stream as many programs/films as desired. But HughesNet refuses to allow all but a miniscule amount of streaming. If I tried to stream from Netflix more than a one hour program daily, I'd quickly use up my monthly allotment and be prevented from seeing any more programs for the rest of the month. Their solution? Watch the shows from 2 am to 8 am. Outrageous! I am going to break the contract with the help of a consumer-oriented attorney. HughesNet advertises very fast streaming. But what they don't tell you is that you are on a meter, and will be cut off from streaming films, weather forecasts, etc. after very little use. I believe what HughesNet offers constitute a scam.

I moved to my new home around Christmas 2012 and brought my HughesNet Internet service with me. That was a mistake, but I did not want to be hit with an early cancellation fee. They promised that the new Gen4 service would be faster; I said, "Well good because for $74.95/month, your service is ridiculously slow." The Gen4 did not seem to speed up the snail's pace service and I made the "mistake" of trying to add Netflix, a common, everyday service, to my wireless service. It buffers constantly because the "Gen4" apparently is restricted by a customer "fair-use policy." For 75 bucks a month, I should get ALL the download speed that I need and I do not! I called to complain and they suggested taking the quality of the picture of Netflix down to reduce the size of the download. Now all I have is mediocre picture quality and STILL a crawling, constantly buffering Netflix. My contract with HughesNet expires in April of next year. I am counting the days. Stay away from HughesNet.

I am on the phone with them right now and they are just telling me that when my service is up next month the two year contract, if I do not call them, they will charge me a monthly fee!!! My day is up on the billing date so like everyone on here, I had better call!! The other problem I have had is they do keep you on the phone forever, you CANNOT understand them and when you ask to talk to someone AMERICAN they hang up! Sorry but I know you have to make money but there are people HERE that need jobs and we can UNDERSTAND! They never have a supervisor that you can talk to, they never want to help, usually it’s always MY FAULT the service does not work!

We are a military family new to Fort Drum, and Watertown, NY. Upon moving into our country side rental we discovered we were 1/2 mile too far down the road for Time Warner's high speed cable internet. So, instead of using our cell phone hot-spots we thought we'd give Hughes Net and satellite internet a try. Less than a week later, we were already regretting having signed up for Hughes Net satellite internet. Not only did they refuse to provide their promised Gen 4 speeds, what they did provide wasn't fast enough to support our daily use wireless devices (cell phones and IPads) let alone support our lifestyle (wireless laptops, printers, security system, Netflix, Xbox Live, and Ifit).

When I first upgraded to Gen4 I thought I was finally getting what they promised, well that lasted for 3 weeks. After that it went back to the worst internet service out there. Between the hours of 12 noon until 10 pm at night you cannot even download a book for less than 300kbps. I am furious because my 2 year commitment with them was over when I upgraded. This problem is everyday, even during their bonus time. I have to keep doing a troubleshooting to just download a you-tube video. This company is a fraud, it has taken me twice to learn my lesson. I would rather deal with dial-up, than these crooks. PS here are my results for just this past week.

I've spent 16 days trying to get a service call. I don't believe after today I'm any closer. The upgraded service was great, but I had a problem with the dish (not their fault) and now I can't even get someone to schedule a visit. Their staff are polite, but clearly there's a problem somewhere and they just keep doing the same thing over and over and expecting a different result. I can only conclude that the only reason people use this company is because they have no alternative.

I am an online student, so you could imagine how essential the internet is to my goals. I had to pay a private contractor two thousand dollars to even make the internet work (the internet Hughes Net installed). I phoned customer service, as I could not even stream music or open web pages. The round-robin began there. I was turfed from one department to another, without any resolution to the lack of internet at my home. I eventually got someone on the phone to listen, and it was apparent that they would do nothing but continue to charge me monthly. (They require a contract before they decide if your address is serviceable.)

Compared to dial-up, Hughes Net was super fast at first. Now it's worse than dial-up. I only use the internet at home maybe one hour a month, so I am not going over any limits. I am going to cancel my service, and after reading these reviews, I am going to read the small print on the contract first, then cancel the credit card they automatically charge.

Your operators are polite, but do not seem to understand what is really needed. I am a manager of five rental cabins, and internet is a must in April. We had a scheduled appointment that was canceled because they called a number that was disconnected. On July 4th, a new appointment for the Gen4 system was made, and on Tuesday, I called in again at 11:30am to make sure they had the correct telephone number. I waited at the cabin for 4.5 hours. I called in again at 4:45pm and Support said I was called, but no answer (they called the wrong number). Today, support said they would call in the morning. I waited until 10:00am and called again. Support said the appointment is at 4:49pm. I run a business and would be out of business if this is what a customer is to expect.

I have been a customer with HughesNet for 1 year and 6 months. I have been hung up on, lied to, and misinformed by their employees. They are a horrid company that does not do what they say they are going to do. My internet speed is slow at best but got worse once 4G was introduced. I cannot do school work in the evenings (I have kids and a job) from 5-9 because the connection does not work. I have to go into town or to a friend's house for internet usage. I was told I could upgrade to 4G and sign a new contract. I plan on canceling my contract when I am able but with all the other complaints about canceling, I am nervous about the outcome. I would suggest to everyone to have the recurring payments on your credit card so you can change your account number to avoid trying to get money back from HughesNet when they charge you incorrectly.

When inquiring about Hughes Net services, they never once explained that their fast internet speed was limited to a certain amount that you can download each month. You download too much, they cut your speed. Continue downloading and they will stall you to a speed that seems slower than dial-up. For children's homework, downloading music or pictures... it will not take much and they will have you begging for DSL or something else. Hughes Net was not worth the headache nor the money.

Because I live in the county, I had little choice for internet so I signed with Hughes Net... The service was slow, slow, slow and I was always having problems. Finally, we got access to Dish. When I tried to cancel with Hughes, I was hung up on several times. But finally, after trying for several days, I got the deed done. I had bought my own equipment and in my contract it stated that if I cancelled after 2 years, I would get a $200.00 credit for the equipment if I returned it. But they told me they had now changed their policy and they would not give me a refund. On top of this, they are charging me for the whole month of July even though I finally got through to them on July 1st... I would never never recommend Hughes to anyone.

I signed up with Hughes Net in 2011. May 26 was the install date on my roof and the day I signed the paperwork. Throughout the 2 years of service, it was slow and timed out repeatedly. Horrible service. Finally, 2 years were up with many complaints and really no satisfaction whatsoever. On May 26, 2013 I called Hughes Net to cancel my service and tell them I had removed the equipment off the roof. I was hung up on 3 times... Finally I gave up and called the next day, May 27, 2013... only one hung up and cancelled the service, being told I would get charged the next month's charge because I was a day late in calling. ARGHHHH. She finally gave in and stated the charge of $66.94 would be refunded.

On Nov 29, 2012, I contacted HughesNet to cancel my account as we had moved and had better internet options. The representative explained that if we "suspended" the account through the end of the contract, it would be cancelled at contract end with no further charges. In reality, what they did was suspend the account and automatically renew the contract or another year. So now, my account is being charged for services not rendered or agreed to. We are MORE than willing to join any lawsuit against this company!

It seems I am another dissatisfied customer. The new G4 is a joke. It is so slow and is constantly reloading when you are trying to do simple things. We were told we would get faster service... NOT. When you call to complain, they give you all the verbal crap which is ridiculous. WE WILL NOT RENEW OUR CONTRACT, even if I have to pay more. It is better than not getting the speed and service you were told you would receive. And like another complaint, read the contract. They will slip charges in there you were not told about when you sign up. Fortunately, we have been able to call them out and they have made it right for the time being but we constantly monitor our bill.

Please, anyone who is thinking about HughesNet LOOK at the contract as there are many hidden fees and disclaimers about "guaranteed speed". If you cancel your service, it costs you money to have the dish removed from your roof even though they don't ask for it back in the RMA letter; they just send a bill. HUGE RIP OFF!!!

My checking account has been drafted for 2 months service charges by HughesNet, AFTER I requested that my service be suspended (due to no one living in the house). And, there has been NO INTERNET service. They did cut it off when I requested, but continued to bill me. I didn't catch it the first month, but caught it last week on my bank statement. I called them and was told I would be refunded approximately $130. Today, I received an email thanking me for my recent UPGRADE REQUEST, which I did not request. I contacted the customer service dept. and inquired about this.

Oh my ** God. Never, ever, ever get Hughes Net. We've had horrible service. Their site sucks and I can never access my account. Finally had enough with the slow speeds and rang to cancel, 35 minutes of arguing with the rep. They're going to send us a bill for $355 early cancellation. We never signed anything agreeing to a 24-month agreement. They said we did when the installer came. What we signed when he came, according to him, was that the equipment was installed and working. To top it off, that piece of paper doesn't actually state an agreement to 24 months of service!!! The rep just kept saying "it's on the website so you have agreed."

On Friday the 14th of June 2013 at 11PM (2AM eastern time), I started a download during the free download zone and my usage meter drained from 400+ to zero. A message said I had exceeded my usage for the day. I used a restore token to regain the service and called tech support (India). I asked why they told me their system update might have caused the issue and as soon as it was corrected, I would receive a call. I never received a call, so again I called them and this time they said that the first tech had made an error, and that my free download zone time had changed as was now 2AM to 7AM my time (mountain). I explained to them that I was a non-Gen 4 user and that their policy stated 2AM to 7AM eastern time, which would be 11PM to 4AM mountain time.

I called Hughes to cancel the acct. After that I called back and asked them about Gen4. They transferred me to an American who spoke excellent English. He told me that I would not have any install charges on anything. I said OK. They charged my acct. a couple of hundred dollars and a 2-yr contract. I knew nothing about it. I called again and they changed it to a 1-yr. which I did under duress. A couple of weeks later, they called and stated they would credit my account 1 hundred dollars and when I stated, "Did you know there are presently about 650 complaints about HughesNet?" she stated, "This conversation is over," and hung up.

Each time we attempt to access our email account on Hughes.net, we get multiple problems and delays compared to our AOL account, which works every time with no issues.

I was told on more than 1 occasion that I would receive a refund for cancelling my account by more than two persons. Never got my refund and was lied to about what I was offered when I cancelled my service. What a joke.

Okay, so I've been using HughesNet for a total of seven months now and it has been the absolute sorriest excuse for internet service on Planet Earth. Dial-up is barely worse. Unfortunately, I was sold a bill of goods by a third party contractor and I'm stuck with this system for the next 17 months. After speaking with three different technical support people in India, they connected me with "Mark" in Brownsville, Texas at the Account Management Team. The reason they connected me with Mark was because they were going to be unable to correct my problem. They said that Mark would be able to do something with my contract to mitigate the circumstances.

The worst experience I could imagine...

I had the worst service ever when it came to HughesNet. They told me I would have this fast service and I didn't. I thought it was my computer and almost bought a new one until I tried getting Netflix. That’s when I found out my broadband wasn't fast enough. They offered to upgrade me for a $200 fee. I said no thank you. I cancelled my service. They charged me twice for cancelling my service. It took me three customer service calls to someone in the Middle East and a total of more than 3 hours getting this fixed. They also tried to charge me for a full month’s service even though I cancelled only 3 days into the billing cycle. It took me almost an hour to get that changed.

Like so many, I saw the ads on television for Hughes Net so I called. The salesperson I spoke with told me how "wicked fast" pages will load and how I'll get a good price. What a load of **! I used up my allotted bandwidth and after changing equipment and chasing my tail, I figured out it was Hughes Net that had put the brakes on my download speed. Then... for a nominal extra fee, I could buy a token to get more bandwidth. When I complained, they restored my bandwidth and RAISED my bill. My service was installed on March 2, 2013 (May 28th today) and it's going to cost me $289.00 to cancel this crap! What a ripoff! I'm so mad I can't see straight!

Every night I can never get on Facebook because of my stupid, non-working Hughes net service. Our contract's due date is coming up and I am done!!! Actually, I am inches away from saying "** it" and just getting another service and to hell with y'all... Sue me **... Y'all suck!!!!!! Nothing like the advertisement when I signed up! Fast internet my **!!!!!

Long story short, when you call them, they pass the buck and tell you that you have to deal with their incompetent shifty disrespectful workers that show up, leave a mud trail across your carpet (!) and do a bad job. Then they tell you that you have to pay for their dumbest mistakes. Do not let these people work unattended. I was lied to and told they don't mount them on the roof and I got this huge dish mounted at ground level over my walkway from the door to the deck where you walk into it. The bolts were put in with no caulking and crooked and sure to leak and said, "We don't have a problem with that!"

After finding a "permanent exhaust" on my DSL service, I was guaranteed by CenturyLink it was available before I moved to my current address. I was then sent by CenturyLink to HughesNet for satellite.

They don't tell you when you sign up that you are limited on your access and yes, it is fast at first but that does not last long at all and when you need assistance because of a storm or power outage, they read you things to try from a script but if you need any real assistance, they charge you for technical assistance that also really doesn't help either. They want to send a tech out to help at a huge additional cost. Also I found if you allow them to take the payment automatically from your account, they vary what they charge just at random and I have been billed up to $150 a month for their service that is no better than dial up. I hope and pray everyone only use this company as a very last resort on their internet needs and if you can avoid it at all costs, do so.

I have had the internet service for 8 months. It is the worst internet I have ever had. It is actually worse than dial up, and they call it "high speed". My email client (Thunderbird) times out before I can get my email downloaded. There are other services available in Texas where I live, and I will switch as soon as my contract is up. I do not consider this to be a viable method to get internet service.

My wife and I moved here from Cheyenne, Wyoming last August and applied for internet service and satellite TV. We had Dish Net in Wyoming so we contacted Dish for our TV and got service right away. We were having a problem getting anyone to respond for internet service and we contacted HughesNet. HughesNet came out and installed their dish and other equipment and we had internet service but it was very, very slow and we contacted them and after several times of talking to them about the slow service, we were told that we were not getting a good signal and that they would send out a tech and adjust the dish.

I applied for the Hughes Net service and they were more than happy to allow me to try it out. From the start, I had issues with the service and accessing the account to track my usage. It was not accurate and no one seemed to be able to help. I finally realized it was no better than the DSL I had so I canceled within 30 days. Now I find out the $140 charge is non-refundable. They leave that part out in the sales pitch. So unless you have no choice, stay away.

Sometime back in November of 2012, I had HughesNet install internet for me. I was under the impression that this was the best internet out there. I was horribly wrong when I found out that I was running about .21mb. I also like to play Xbox. Well, guess what, you cannot do that either, only to start that you can't download anything or chat with your friends or play games online with others. I will be switching back to Time Warner one way or another. I hope that all of the people of HughesNet get sued for all of the other people that have had similar problems.

I had to cancel the service because it was no good in and out all the time. But that isn't the bad part. The fact that it took three phone calls and three hrs to cancel really made me angry. It didn't take that long to get service and there is a lot more to getting service than ending it - complete BS.

I called a few days back for details about the wonderful service from "HughesNet," as I was interested in possibly getting their service. The young lady on the phone flat out lied to me and communicated that the service plan was "unlimited," and that I did not have to be concerned with "data" use. The contractor came out today (5/6/2013) and installed the service. Within about 30 minutes of the contractor leaving, a friend of mine called and I was excited about telling him that I had just got "HughesNet." He said “Dude, I wish you would have told me you were getting it. I could have saved you a lot of misery!” He told me to go to the "Systems Control Center," and tell him what I could see. Sure enough, the service was not "unlimited" at all, as I had been told!

I moved into my new house in January 2013 and had Hughes Net come out to reinstall our dish. They installed the satellite on my deck railing, where I also have my DirecTV dish. Last week, my internet service stopped working so I had a technician come out for service. The tech told me my service had stopped working because my dish was leaning due to the weight of both satellite dishes on one railing. He suggested I have it moved as it was cracking the wood and the railing is leaning. So I called Hughes Net to have them come back out and move the dish. They wanted to charge me $200 to have the dish moved. They said it's because they will have a third party vendor come out and the charge is for the materials. Outrageous!

I signed up for a two-year contract with these people and bought the equipment they were selling at the time. Within a year, the equipment was useless and the internet moved so slow that it was easier to work on a 3G network than their service. No customer service person could do anything, but read from a script in barely understandable English. It was impossible to speak with anyone who would or could help. I fired them yesterday and signed up with Dish ISP. My advice to anyone considering Hughes Net is, don't do it! These people are ripoff artists of the highest magnitude.

These guys lied to me when I read a paragraph for a refund from their contract. The gall. The FCC should shut them down, but they're tight with the DC power brokers and will squeeze dissatisfied customers (like me) as much as they can.

Very poor customer service, deceptive ads (promise 15mbs but only delivers 7mbs, but charge you for 15mbs), and extremely slow speeds (download and upload). When you call to complain, you are routed to India who reads entirely from a script and normally always tries to blame your computer, your router or your equipment. Hughes Net does not have the technology in the sky to deliver 15 megabits per second. Don't be fooled. They promise you steak, but deliver bologna.

I was talked into waiting for the Gen4 satellite to be in place in Oct. 2012. I was told that because I had bought the previous equipment that the installation/equipment cost would be free or minimal. It was supposed to cost $59.99 month, be unlimited, and ten times faster than wireless. The reality was that I was charged full price for installation and equipment. My monthly bill is over $70. The sales people neglected to inform me that I was eligible for a $199 initial rebate. I was planning to use the satellite connection for Netflix and cancel my satellite TV.

After seeing all the 1-star reviews, I can't say that one more will do any good, but I'll add my two cents anyway. I called the other day because they tried to charge my debit card for the monthly bill. I never authorized monthly autopay because that is not how I handle my bills. (I'm constantly having to move money between mine and my husband's account and I write checks. Autopay would only potentially cause an overdraft.) During our conversation, I find out that I would be charged $5 to receive a paper bill in the mail. That is unacceptable and I let the rep know. She offered to waive the first month. Ummm, thank you, but no. Then she offered to waive six months and that was the best she could possibly do. Again, thank you, but no. Then she offered 1 year of waived fees. Wait a second? Didn't you say that 6 months was the best you could do? I settled on the 1 year offer after several "dadgums" "unAmerican" "corrupt" and "thieves" comments and made it known I would be calling back.

Every time I have an issue with this company, the customer service representatives are incompetent, lie, and give out inaccurate information. They have taken out unauthorized payments from my credit card and then refuse to give a refund. I have spoken to supervisors and customer service representatives, and each one tells me something different. Then, after keeping you on the phone for two hours, nothing is resolved .I have invoices showing the different amounts owed. When I call to get the accurate information, I am still told something different. After calling supervisors who, in this case, reactivated my account and told me that my balance was zero on Friday, the 16th of April, I am today getting a customer service representative calling and stating I have a balance. She has kept me on the phone for two hours, and I am still on hold trying to straighten something out to prove that their supervisor told me the truth when they have a case number given to me by him.

I immediately noticed an $11 undocumented monthly charge to my credit card, which I had given for installation. I tried to call and got nonspeaking English people from Philippines, three. They kept cutting me off. Each word had to be spelled. They told me that there were no USA operators. HughesNet had charged my account for unauthorized express repair service. It took over two hours to get them to cancel it. This is credit card fraud. When I ordered this, I was not advised of the monthly rental fee either. The equipment works fine. Don't give them your e-mail address or credit card #. Also, HughesNet asked for my e-mail address that I had not given to anyone in a very long time. I immediately became inundated with spam, about 500 per day.

I tried to change my email address (update profile) online. When it said "edit my account" and I put in the new info, it would not change. I called and got some woman in India who didn't know how to help. She said I could not change my email address with them - hello! I have a new email address and they send me payment confirmation by email. So how will I get it if they can't change my email address? This is the most difficult company to deal with. I am so angry I could scream!

We were getting ready to go out of the country and contacted HughesNet to have our service discontinued. We asked if they could send us the packing materials before the cut-off date, so we could ship the equipment back to them as soon as we were done with it. But apparently, that was forbidden. Our service was turned off on the 20th of the month, and yesterday (the 22nd) I was notified by email that our packing materials would be delivered today (the 23rd). As it happened, we had some banking to do and saw that HughesNet had withdrawn $370 from our account without authorization from us! This was the money we would be charged if we failed to return their equipment. But we haven't even received the shipping box yet!

I cancelled my service and was told I would be receiving a box for equipment return. After never receiving a box, they charged $320 to my credit card. I returned all the equipment and was told that it was not all there. I know it was and they only refunded $100. This is a very unprofessional company and I would never recommend it. They know how to take money from you.

I bought this system in November. Installer came. I told him, "Set up wherever you need to. Just remember the roof is new and I only want holes placed in the roof once." They placed close to a tree. I questioned and they said that it was fine. I spent months with problems with the system. I spent hours on the phone with techs and customer service from the beginning. I paid to upgrade the system because they told me that would make it work better. I got a new modem (I had to pay shipping), and on and on. The system still never worked right.

I work at Google. I have spent my whole life in technology. I can say with 100% confidence that the service is a scam. It does not deliver even 1MB on a sustained basis. They could not fix the service. After months of effort, I cancelled the service and had to pay a $385 early cancellation fee. These guys make cable companies look awesome. It's easily the worst consumer tech experience of my life.

I called this company no less than 8 times on 4/16/13 and the automated phone service, after finding my account, told me they were going to route me to someone who could help me. Each time the phone routed me into "neverland" in some automated phone "do loop". Each time I called back, I tried another phone selection to no avail. And being routed into the "black hole" again - no elevator music, no response from a CSR. This morning (4/17/13), I tried to call, was properly automatically routed and have been on the phone... let's see 1:59:58 according to my phone so far. I have left and attended two meetings in the meantime, each time coming back to my office and the elevator music. While I was waiting, I also got on their chat site indicating my desire to cancel my service. The rep on the chat session (while listening to elevator music still) told me she was not authorized to handle my request, and I left her my work and cell phone numbers (no call yet, elevator music, phone tells me I've been on hold now for 2:03:13).

I wanted to cancel my service after my contract ended. First, they shipped the recovery box to the wrong address. When I called to report the mistake, instead of shipping the recovery box, they shipped an additional modem. I called to report this mistake. I was told to return the modem and the recovery box would be shipped to me. I got the recovery box, returned the original equipment and the wrongly shipped modem. One month later, HughesNet has charged me $10.85 for returning the modem they mistakenly shipped me. I spent an hour speaking with people who did not understand English very well and did not get a refund. When I finally got very angry and informed the lady that I was now recording the call and they did not have permission to charge my debit card again, I was transferred to another person who was more fluent in English and has supposedly gotten my refund authorized. The internet is overpriced and slow and the customer service is awful. Do not recommend!

Three years ago, I had HugesNet for my internet provider and when I signed up, they said if I bought the equipment when I completed my 2-year commitment, they would buy the equipment back for $200 if I return it to them. After my 2-year commitment was up, I called HughesNet to cancel and get instructions for my refund. I was told they do not offer that anymore. I called a few days ago and talked to a salesman pretending to be interested in using HughesNet. The salesman told me if I purchased my equipment, they would buy it back after my 2-year commitment. I then told him what was going on and he said that I should get my refund. He gave me a number to call, 866-347-3292, for instructions on returning my equipment. The man gave me all the information and this RMA ID#**. I sent the equipment to them and they received it on 04/08/2013. I called them on 04/14/13 and spoke with a man named Asis and they said they will not give me my refund. Thank you.

Before signing up with HughesNet, be aware that they outsource their customer service to overseas. There is no one from the USA to assist you in any issues. Also, they outsource their installations. The two unsavory characters that came to my home looked like they came from prison. Both wore saggy jean, hats on sideways and did not have identification or HughesNet attire. They referred to me as "Dude" and admitted they keep old equipment in their sheds at home and also shared their own dissatisfaction with HughesNet.