HughesNet Reviews

Bought new computer. Tried hooking it up to our Hughes satellite internet we had been using for 7 months. Might add they have faithfully billed us monthly, but now suddenly cannot hook up to it. Calls to customer service rep are always answered by non English speaking person who parrots your first statement over and over and over through a lengthy call. She does absolutely nothing to help. Tells me to read information off the box in my hand. I read it and she argues that it cannot be right. Tells me Hughes has none of their own products, even though their name is slathered all over it. Ask for who can help. After 20 minutes she says it would be her if we had a Hughes account.

It's clear to me why HughesNet has such poor results. I was prompted to create an account just to review them and the poor customer experience I've had. I'll try to keep it brief:

I have been with Hughes net for over two years. I used my computer for three days and they tell me I used all my gigabytes up and I had to purchase more. The other day I called them inquiring why my services did not work. The blamed it on my router, then they generated a bill the next day even though I had paid a bill three days prior. I told them I don't care what they put on my credit, they are the worst company ever. And their customer service is horrible, talking in circles, not knowledgeable about their products. Ugh!

I signed up for their internet because they were the only ones that have service where I live. TERRIBLE!! It has never worked right! Their contract is not clear at ALL. I asked the lady if our package would work with our needs. She said yes but it never has. Then they say upgrade, upgrade. Why would I pay more when your service never worked in the first place. I can see why they have so many negative reviews. Don't sign a contract with them and if at all possible go with a different company. Not worth your time and a big waste of your money!!!!

Not even close to the speeds they quote you! So angry and such a rip off! I don't expect speeds close to what any Internet service provider quotes you but this is ridiculous. They quoted my 5 Mbps download speeds and the most I've ever been able to get was 1.6 Mbps. I worked in IT for 10 years designing, implementing, supporting everything networking solutions, storage solutions, security, database solutions for a Fortune 50 company that was huge. I called about slow internet speeds and they told me everything was fine and that I was getting good speeds out of their service. They sold me I was getting better than their 5 Mbps download speed and when I measure it, I only get max of 1.6 Mbps.

This company is Expensive. It does not deliver the services it advertises. The internet is slow. The "tokens" system does not work and is arbitrary. I have been put on hold, transferred, been told to call back, and just plain rude. I have Hughes Network at our cabin, which we only use about 6 months a year. Spent more time on the phone trying to troubleshoot problems than actually using the service. Avoid at all cost. Use Verizon wireless instead.

Sucks. Stay away. Internet terrible. Cannot use Roku to watch Netflix. Dish Network and Hughesnet don't care. Pay UP and Shut up is their motto. You've been warned.

If I understood the contact here are the issues. The contact was hard to understand partially because the audio was so low. Unknown to me, I had 2 accounts. I believe this got messed up because a reseller intervened. I have been getting billed for 2. What I expect is rebates on the first account dating back to when the second was installed. Hardware was changed and the external hardware still lies beneath my porch. Phone service was unacceptable and has since been discontinued. I requested the disposition be sent to me via E-mail, but the contact said she didn't have access to it. I am quite unsure as to the handling of my account. Unfortunately I have no alternative to Hughesnet.

Each month my service quits working just when my bill should arrive, sometimes, even a week before. I have never been late or missed a payment. I think HughesNet should be made to reimburse all of their customers for this. They want me to upgrade, but I can't since I am on a limited budget...why would I anyway, if the services are going to remain POOR.

Have had this service for 2 weeks. It's the only thing available in our new location. After having AT&T Uverse for several years, this is like living in the Dark Ages. Impossible to stream a movie through Netflix, so will need to cancel that service. It's as if we've gone back to dial-up.

I have had nothing but problems from the start. I regret not canceling before my 30 day trial period. I work from home off. My internet connection was slow and dropped frequently. I had problems so frequently that I had to stop using Hughes net for work and purchase an air card. I bought a router that was recommended on their website in hope for wifi. The wifi was so slow that at best it was good for checking email. Mostly, when trying to get a wifi connection the device would simply give an error message that the signal was strong but the internet was too unstable to connect the device.

Had HN internet and phone installed at my new home June 11 2014. Not all moved into home until July 6. Phone worked sort of at first but increasingly became unreliable. Dropped calls, no dial tone, lost half of conversations, wouldn't dial out. Then HN debited my bank account for July without permission, no bill, no notice of any kind. Had tried to create account on their site about 8 times, kept getting error.

Hughesnet Gen 4 has been installed for several months. This is the 2nd time we have had Hughesnet. I was unsatisfied before and I still am. (I had Verizon in between). I live in rural East Tennessee and my internet options are limited. I cannot get cable internet of any kind. AT&T DOES NOT WORK, VERIZON DOES, or Hughesnet are my options. We cannot get DSL. We went with Hughesnet again after we got tired being overcharged by VERIZON. Every month since I have had Hughesnet, we have gone over on our data allowance, within days of it being reset. There are only 3 of us in the family. Most of the time we are not even home. Our data was being consumed when our computer was not even on. Last month was the last straw. My Hughesnet modem and router were not physically connected, and we had usage. (They were unplugged and locked in a separate room).

We currently have HughesNet and are stuck in a 2-year contract because they make everything sound so great and operate smoothly for the first day or so. Then the connection goes in and out, the service is horrible, the speeds are slow, the price is 20 GB per month for $116 per month. Which with any other company you can have unlimited for that price but unfortunately for me, they are the only ones who service my address. HughesNet is a ripoff. Plain and Simply. They never work to resolve any of the issues. All they ever want to do is blow your phone up with calls trying to take you through the same steps over and over again which is reset your modem and don't use a router, and I just had one of the chat agents agree that even when you aren't using the internet, it's still taking your data allowance. I think I've made my point. View all of your options before flushing your paycheck down the drain. Sincerely, one irritated Customer.

I got a 30 day free trial. They set up the dish and hooked to computer. I only used it for 1 week, when I called them to cancel the 30 day trial. I couldn't download my games, used too much space. Credit card showed minus 60 dollars.

Hughes Net is quite possibly the worst wifi provider there is. I got Hughes net in early September thinking that it would be an exceptional wifi provider. I automatically regretted it. The first week my internet speed went from fast to so incredibly slow. I called Hughes net to ask what was wrong. They told me I used up all my data (which I had the highest plan). When I bought Hughes net they did not inform me that there was a data allowance. They told me they would put a free token in my account. I agreed and the wifi speed picked up. The next day the slow speed was back.

Got a bundle with DirecTV. The service was so slow and would at times, all my children to do their assignments or testing (they are home schooled interactively). I had so many complaints. I was offered tokens when I wanted to cancel with mysterious hang ups or dropped calls. I called them one final time for the same issues. The troubleshooting would take an hr+. I spent more that 2hrs this night and paid for another service they recommended to clean up my computers because they thought that may be the issue. No resolution. I called them again after taking my children to the library to take their tests. I got the usual runaround. I told them to fix the issue or release me from the contract since nothing they have done works. I got hung up on and my card was charged $370!

After signing up with Direct TV, they bundled Hughes Net Internet service. Service for the first week or so was unstable daily. Called for troubleshooting but nothing helped. They increased the power of my service but after another 2 weeks the same unstable connection to 1 or 2 devices. I call today to cancel service since my connection was never what was promised. 31 days and they hit me with a $400 termination fee. Is this doing the right thing, great service or a poor business model that will fail before it has time to realize the the bad word of mouth that will be shared with many more than if their service was tremendous. Don't allow Direct TV to recommend Hughes Net.

At first all went well. Then HughesNet started stating I was using too much data. 10gb in one hour. I called customer non-service several times and got nothing but a script reading idiot on the phone. Asked for supervisor, got her, put me on hold for 42 minutes, I hung up. Wrote an email, no answer. Called back, wanted to send a tech out for $100. New equipment no way. Sent a letter cancelling my contract for breach of contract, all is OK. Then 2 months later charged my credit card (no permission given). Got that taken care. The next day charged again. Lawyer now involved. Don't even think about HughesNet unless you have money to burn. -5 stars.

We live in an area that only allows us to use companies like Hughesnet. At first it all seemed great until an issue arises then comes the "upgrades" which of course mean more cost. We never noticed a difference with the "upgrades" so did some research and tried to go with another company that has great reviews but unfortunately they were unable to get a signal for service. Recently, we had a storm come through which is common where we live in Florida. We have had Hughesnet a while and have not had an issue with storms but the last one must have did it in.

Have had Hughes since Feb 2014 and always running out of data. No one ever told me about their data allowance. Called and they would give me some data and I also upgraded twice but by the end of the month still running out of data. Called twice about cancelling and I believe after a month of having them the charge is $400 to cancel. Never heard of so much even DirecTV and Verizon couldn't believe the cancellation fee. I finally got another plan with Verizon FiOS for cable, Internet and phone close to the price I was paying with Hughes for just Internet. I still had to pay $350 to cancel but Verizon is giving me a $300 Visa card in 90 days and that will offset most of the cost.

Needed repair request to see why I have a difficult time getting o the internet. They stated the account holder had to call to do that. They have my wife as account holder, and questioned that, due to I requested this service. They also have this account for auto debit, which I did not authorize. They would not change anything on this account that I requested. The service is one of the worst ever, and has never give us good service. They will not listen nor try to provide good service as they claim they have. I would never recommend Hughes Internet service to family, friends, or neighbors.

This is the WORST company I have ever dealt with. STAY AWAY FROM HUGHESNET!! Their prices are a rip off for their data allowance plans. Their customer service is ridiculous... it's obvious that the customer service rep. is trying but just wasn't completely trained for their position. I seriously can't believe this company is still in business.

My problem with my HughesNet internet access started Monday morning (6/30/14). I could get "connected" but had "no internet access". I called HughesNet technical assistance and after the rep remotely worked with my modem several times, I was able to get "internet access". Monday evening, I attempted to get online again; the system connected and I had "internet access" for only 11 - 15 seconds before the "internet access" changed to "no internet access" - this continued to happen, so I again placed a call to HughesNet technical support. After the rep talked me through the same old steps, and himself checked my modem and router, he declared that my problem seemed to be with my computer, and referred me to a "new HughesNet partner", Home Tech Support, stating that nothing was wrong with the HughesNet system.

Never got on line. Yet they took over 300.00 from my acct. for early termination. Rude people. Finally got one person that refunded 190.00. I say stay clear of HughesNet. Horrible company.

I purchased the Gen4 service and have the highest package available and seem to use up my GB in a few days. My daughter likes to watch youtube videos to make stuff (loom bracelets) and my son is on this Minecraft craze. Though they say the highest package is for all this, it is not. I don't think they have a package high enough for this type of service. So now I am stuck with the service and have to tell my kids they cannot look at videos or play games. DO NOT GET SUCKERED INTO THIS! If there is a class action suit, please include me!

Set up went well. Two days later no service. They said the box had to be configured because it was new. A week later no service again. They said it was because we used all of our data. I wasn't told we only had 5GB of data. I told them I wanted to cancel it wasn't enough. They said don't worry we will increase your data for free for three months and you can try it out. I thought great! A couple of weeks later I hadn't received a bill. I called and asked why and was told we were on auto pay. I never agreed to auto pay and I was not told it would be done. I asked how much they said $80. I asked why it was so high and she said I had three add-ons to the account.

The service was very slow. When I called them to troubleshoot, they wanted to charge me $99 additional to troubleshoot my service. I have tried to cancel twice and their customer service doesn't understand what I am trying to tell them. I was finally able to cancel, but they charged me a full month plus $340.00 cancellation fee. The service didn't work, and I had to pay these people off. Legal extortion.

My family and friends agree I have been amazingly patient. I was happy enough with my HughesNet satellite signal for the first two years. I had a service contract that offered reasonably-priced service and I was able to request the local guy to come out to my house... until now. Now Hughes has a contract with World Wide Technology (WWT), which unfortunately for me, does not have an office near my town. Now instead of a 7-mile drive for the guy/company who installed my system, I have to build a case on the phone (this took 3 weeks) for a WWT tech to make a 3-hour drive from another state to come to my home.

I had the misfortune of signing up with Hughes Net a few months ago, because they are the only game in town. It seems like my story has been told here many, many times. Lousy service, terrible customer service. Repeated calls do nothing but waste my time. I have interned in early morning hours... Somewhat better when the sky is overcast. Called to cancel a month ago and was told that my early cancellation fees would amount to some $400 because I have a two year contract. I would be interested in joining a class action suit against this criminal company.

I had HughesNet for a few months. There were site that I could never connect to. It took 4 minutes to connect to their own homepage. After 3 hours on the phone with customer service they wanted to upgrade my service. I said no. An upgraded service would cost more money and would not help with site connections. The only thing tech support wanted to do to fix my issues was to constantly reboot my computers. The computer was not the problem. I could connect to site with DSL within seconds where HughesNet took minutes. I would never recommend this service!!!

I have had to upgrade to Gen4 after lousy service with what a repair tech said was a poor plan solution Hughes Net provided customers while they came up with Gen4. Nevertheless, the new system is no better as my daily ability to browse the Internet has been null to void and repeated calling to the company who ask me to buy (three times now) tokens, $5, $15, then $9...this is a rip off, the customer service rep indicates someone is piggy backing on my Internet and using up the bandwidth. My next step is FCC and Better Business Bureau, we as consumers should not have to tolerate fraud and misrepresentation

Yesterday was my 5th or 6th call to Hughes Net. My problem?? Well I'm paying $80.00 a month for internet service. Why is this a problem you may ask?? Because 90% of the time I can't use the internet that I'm paying for. Why cannot I not use this internet I'm paying for, you may ask. Well according to the money suckers known as Hughes Net, we're using up all of our bandwidth at an alarming rate. Now I am not a computer wiz or anything but how am I using bandwidth when I cannot access the internet?? Well apparently, according to the computer non-English speaking wiz kids at "customer service", we are certainly being hacked by our neighbors. Hmmm that's interesting. My nearest neighbor is my brother (does not own a computer) and we've tried accessing the internet from his house and we cannot. My other neighbor that is visible through our trees has Hughes Net. Stated this to "customer service" and suddenly I was being switched to the IT dept. So I continue to pay my bill and I continue to not be able to utilize the internet for anything other than the occasional Facebook visit (generally takes 5 minutes for the page to fully load).

I got HughesNet connected but the rep never said it was a satellite internet and I would be charged extra money for going over a certain amount of data so I cancelled it the very next day. When I got my credit card statement a few weeks later, they did not reverse the charges and I ended up being on the phone with the lady for 30 minutes and still did not get the entire amount refunded. She just kept repeating the same thing over and over and said there was no way I could get the extra money back. I will NEVER use this company and neither will anyone I know. Their customer service is terrible and the staff can barely understand English. Beware of this horrible company!

Originally, Hughesnet was the ONLY company to serve our region of the world. So I did business with them out of necessity. They have repeatedly offered new levels of service and 'upgrades'. I have discovered the claims made have never been true, but if you hold out and try to stay with an old plan of service, they ultimately do away with it. In most cases, unless you pay for outrageous rates for repair plans the equipment breaks down and you are faced with an upgrade to a costly upgrade to a plan that costs more but provides less service. Consistently any plan you take will degrade to force you to accept the next generation of service which is suddenly 'the only choice they make available'. It is a very large company and it acts like all monopolies in their part of the market. I am too small to fight them, but I do wish to be part of any class action against this truly foul example of American capitalism.

Worst service and worst customer service I've ever dealt with. The service was slower than dial up. More often then not the web page would time out before it could load. I would go weeks at a time without service and they refused to credit my account. Their tech support could never find the problem and that's if I was lucky enough to get someone who spoke good enough English to even troubleshoot. They refused to stop the auto bill pay even after double charging me and screwing up my bank account. When I called back to complain about them charging my account again they never noted my account. They refused to shut off service when I requested it and continued to charge my bank account. Hands down the worst utility experience I've ever had. I paid for trash is what it all boils down too. High priced trash.

I am in the process of seeking legal assistance on the customer service, failure to remedy the problems, and forcing the cancellation by not providing me the service I paid for and initiated cancellation fees. HughesNet resolution to poor service was to increase data usage by which doubled my payments to them by still not giving you the service speed needed to completely use the internet. To make matters worst, I would run out of data usage and another scam they use is to give you tokens (1g) to increase the downgraded speed they have already imposed due to data over usage. I have asked them several times to have someone check out this modem and the cause of the increased data usage. I validated all of their excuses and found HughesNet the sole cause of my problems which caused me unnecessary costs to resolve.

Ordered 6/1/14, installed 6/2/14, canceled 6/4/14. The DSS was as slow as dial-up, didn't know this until it was installed. Was told that wouldn't lose signal as bad as Sat. tv. First night had a thunder storm, lost connection for 18 min. I would not use again. Still waiting for the return box/es, so I can get rid of the junk.

HughesNet has been very misleading about their products and how things really work once you are signed up. Very disappointed with the internet phone connection, and the protocol used to resolve any of the issues with it. As well the data plan is very costly since there is never enough on it no matter how much more you purchase. We are a month new into this service, and would not recommend it without researching it first! The satellite internet has worked out well as far as being fast and reliable, but the customer service is a joke. If you have an issue be sure to have up to 2 hours reserved because that's how long you can be on the phone for while they troubleshoot your system... Get all the facts before you hook up to anything!

Been with them for 3 years because there wasn't anything in my area with same modem/sat and many upgrades to get to g4. Because it always ran out, and many many times calling and countless hours of talking to people I can't understand on the phone, I was able to switch. So tried call them to cancel, they said I was under contract, now after 3 years, but couldn't tell me when my contract started. Just kept saying "when you upgraded" lol which time hell I upgraded to G4.

I live in the country and Hughesnet is my only option for internet. I have been with them for 4 years. Started out fair (never good), but when they added Gen 4, service went from bad to worse. I do not and will not ever switch to Gen4 after reading the reviews. I get up an extra hour early, 4:30 am EST, so I can take care of business in the morning. In the evenings, I fight for 3 hours to do basic things like e-mail & facebook. It is so slow with the dreaded "Web Acceleration Client Error" popping up constantly. I have to reboot all the time to get on at all with a lot of pages timing out.

If I could give this company 0 stars I would. Customer service is terrible and they are thieves! Do yourself a favor and NOT get this internet service.

We cancelled our service after a yr. We still paid for another year due to filling the contract. A year after we moved at the end of filling the contract, they took $247.57 from our bank. We were never told to send them anything. We moved, and now we have to see if the buyer will let us get the equipment off their house... They don't tell you this because they can't charge you if you don't have their equipment.

No internet is better than Hughes net. This internet is a setup.. Call of duty, black ops 2, cannot find an online game for anything. It waits about 10 seconds then just says waiting for host and no one ever pops up in your game even if you invite friends to your game. They will usually lag out. Don't get this internet. It is horrible people.

Signed up with Hughes net about 14 days ago. I had read their data usage limits and asked the sales person about them. I was told that I would not be throttled. Hah, that was a bare face absolute lie. I explained to him that I am an internet marketeer and that I will use up the allotted bandwidth quickly, he assured me that I would not be slowing down.

Hughes Net is the worst internet connection you could possibly have. I am often having to reboot the modem and it is an absolute waste of money. DO NOT use them. You will be highly disappointed. I am furious.

When HughesNet says "up to 10 Mbps" what they mean is .5 Mbps, except from the hours of 2am to 7am. We used HughesNet at our cabin home, and virtually every time we would visit, a great deal of time was consumed with technical support. In addition to slow service, consumers need to be sure to read the fine print with HughesNet: you are only able to use a certain amount of Internet data each month, and when you exceed that, you have to purchase pricey restore tokens to regain service. In the end, this is the most expensive "service" available.

I called to inquire about service at a house I own in rural Texas. The rep very subtlety asked for my private info, i.e., SS no. without telling me he was going to run a credit check. I asked. He said only on utilities. He lied. Now I have a pull on my credit, which lowers my score. Then he said I would have to buy the equipment and pay an installation fee totaling $200. I have owned that house for 5 years. I have really high speed internet where I am living and did not have a fee to connect. I have had Dish and DirecTV at the house in Texas. My credit is fine. So I can only assume that HughesNet is an unethical company that pulls the old Bait and Switch con game. BEWARE! I got internet service from a cable company with no problem.

I purchased the HughesNet dish internet system in January 2014. It have never given me consistent internet service for 5 months. We have tried trouble shooting over the phone for the first 3 months without success. Now in May we are fed up with paying $51 a month which increased to $61 a month while still being unable to gain reliable access to the internet. They would not send out a technician to fix it and the phone calls take hours and waste our time.

I was limited in internet providers in my area and basically only had the choice of Hughesnet. I was told prior to signing up that I would have 5 gigs of data and 5 gigs of extra data (12am - 8am). After I used my allotted amount of data, my internet would be "throttled back" but I would not "lose" my ability to access the internet. Well in the five months since I signed up, had the dish installed and started using Hughesnet, I have run out of the 5 gig limit two weeks into each month with nothing more than social media, email and general web surfing. My bill has not been the same from one month to the next varying as much as $10 a month. Customer service talked in circles giving me many reasons why there was such a change from one month to the next in the amount I owed. Once my 5 gigs of data was used up my service was "throttled" back to slower than dial up at 512kbs.

HughesNet was installed here a little under 2 years ago. The technicians that came out seemed to be decent, and even internet service was great for the first month. However, after that when we started paying the full amount (there was some sort of promotion going on at the time), service went down... quick. The whole reason we decided to go with HughesNet was because living in a rural area they were the only provider that didn't require digging or extensive installation, and my husband and I are both going to school online, and needed the internet to do our seminars and classes.

We have had Hughes Net now for 8 months. Every month we call about the service because it is too slow. We try to get out of the contract but we will have to pay over $300. They tell me it is because we need to monitor how much service we use. I told them when I signed up for this service we said explained what we needed the service for and the salesman said we would be fine. Even the technician who installed our service said this is the fastest service and that he has it and had not problems. I just wish I would have read some of the reviews before signing up. A company like this should not be in business. Every word out of these people's mouth is a lie.

In Sept 2013, we signed up with Hughesnet. They told us we had 30 days to cancel or we would be in a two year contract with them. Since the speed was terrible and we had other options, we cancelled service within 2 weeks. First problem - They made us keep the service until the end of the first month. They sent us an envelope to return the equipment. We returned everything they asked for. Then on 12/12/13, I see a charge for $214 on my credit card. I call and they said I didn't return a radio transmitter on the roof so they charged my credit card. So I hire someone to go on the roof to get it and returned it to them in another prepaid envelope. Three months go by and no credit on my credit card statement. So I call. They can not issue me a credit because I no longer have an account with them. So their policy is not to refund your money until you call and complain.

Just like the 879 complaints and growing, someone mentioned class action suit and I think that's a very good idea. Sales based in US designed to hook you in with false promises of superior service, take your money, service is a nightmare (extremely unreliable, not at ALL what was sold) then the only place you can get to is the Philippines where reps follow scripts and aren't empowered and skilled to resolve; management never available. This is the worst and somehow all of us who have been victimized by this shoddy, underhanded organization need recourse. Consumer Affairs, what can you do for this growing community?

Had to cancel service with Hughesnet because of lack of communications and repairs were not going to be done unless I pay an additional fees on top of my monthly fees I pay. Their people are not well trained to handle problems or other issues.

I called hughes net for Internet service. I told the salesman I had internet phone, an iPad, an iPod, and I streamed netflix. I also told him I had DSL internet, but would cancel that. The salesman assured me Hughes Net would be 10 times faster and I would have no problem with any of my devices. I bought it. An installer came a few days later and installed a satellite dish, ran cable, installed a modem. My router would not work with Hughes net equipment, but the installer happened to have a new one I could buy for only $ 65.00. I bought it. He helped me install all new passwords in all my devices then packed his truck and left. I turned on the computer. It seemed very slow. I thought maybe the modem had to warm up. I turned on the TV and went to Netflix, found the series I had been watching and leaned back in my recliner.

I moved to an address where I was not able to get internet from my favorite internet provider who provided unlimited internet access for $40 a month, and the internet speed was fast! Hughes net came out and said they couldn't find a spot to put the dish for their internet service. Then they called me back up and said they would send someone else who could find a spot. Well, that Technician was able to find a place and get internet service for me. However, I soon learned that the internet access was very limited and very expensive even for the lowest package. I had to call and complain several times till they came out and replaced something on the dish. Service was better for a little while, and I soon found out that the speed is quick only when you are at 80 - 100% of your data. As your data decreases, the speed slows down to the point that even when you have 58% data left for the month - it is difficult to pull anything up from the internet and it gets worse as the data goes down. Your data does not roll over from month to month as I was left with half of my data last month and it does not get banked. To get the best service you have to use the internet from 2am to 8am in the morning.

The worst internet provider on the planet... Price is much higher than cable and DSL lines combine. If you get the highest plan and stream 1 movie, they cut off your internet for the rest of the month. The so call bonus hours don't help because even at 2:00 AM, I guess they take the server down for maintenance on the weekends. The bad thing I have that stupid dish on my home even if I cancel.

When I contacted Hughes Net to inquire about service, I was told that they could provide excellent service and that included in the service was the dish, modem and wireless router. I specifically asked about that because it was important to me to know that they would set up all of the equipment. They knew I was a single mother and full-time nursing student; that I had no time to set things up and that I required complete setup. The technician did not show for one appointment and rescheduled me 4 separate times. When he finally showed, he insisted that the dish be put up on the roof because he did not want to use a pole in the ground even though the land had been cleared and there was a clear line of sight. Eventually, after enduring bullying by the technician and having further calls with customer service, the technician put the dish on the pole at the corner of the house. He then set up the modem but told me that the wireless router was not included and he would not set it up. When I explained what I had been told before I agreed to establish service, I was told that he would set it up so all I had to do was plug in the router and it would work.

About a year ago I signed up for HughesNet because of my location - that was the only internet provider for my area. When I called to get service they wanted me to sign for a 2 yr agreement. I told them that I would only be in my home for a year. They said at the time of cancellation it would be prorated for the rest of that year. When I went to cancel my service they said there was no prorate and I had to pay the entire cancellation amount. Now the return of the equipment was another issue. When I cancelled service, I moved about 4 hours from my last residence. The representative said I had to return the equipment, which they would send a return package, ok fine.

Called Hughesnet to inquire about the service. The young lady told me that I could get 10 meg for $59.99. She also informed me that she would have to hold $40 on my debit card for 1 day and then it'll be released back onto my card. So I asked, "Was that it?" Then she said it will be a 2-yr contract. I said, "Okay, but if I don't like the service can I cancel?" She said as long as it's within 30 days of installation. I asked her, "Are there any additional charges?" and she told me, "No, sir. Now let's set up your installation date." They came out a few days later to install satellite dish and install modem. That went okay even though I had to go buy a real router because the one they gave me was outdated. So I verified service was working okay before the tech left.

Internet service would go in and out within minutes. Cord would not stay in. We called and had technicians come out multiple times and it was never fixed. They told us it worked fine and would not listen to what I had to say. I tried telling them it goes in and out. It will work good for a little bit and then mess up again. I told them I wanted to cancel service and they are trying to hold me to the 18 month contract. Ready to start class action suit against Hughesnet. Who will join me?

I have had Hughes net for 9 months. It has only worked correctly maybe one week in that time. Customer service is horrible and I am not happy cancelling my service. I refuse to pay $71.00 a month for a service that will not work.

I decided to give Hughes Net a try after finally getting tired of the slow speed of my DSL line. I was really excited about the proposition of having 2 to 5 times faster internet even if it meant having to pay 3 times the cost. Once the equipment was installed, the installer began running his tests. Things weren't going well for him. The initial tests had the download speed approximately matching the DSL speed and the upload speed was 0. In my business, the upload speed is key. I am constantly sending files (some rather large) to my customers. I stayed late that day and he worked until around 8:00 that evening. He asked if he could come back and finish the install and I had no problem with that. Roughly a week later, I called the installer and asked if he was going to come back and finish. He apologized that he had forgotten about me and showed up a couple days later. He again worked fairly late but made little progress.

I recently ordered Hughes Net after an extensive conversation with a sales rep regarding service. I asked some VERY specific questions: Would this system work with my son's Xbox Live? I was told that if I stepped up to the "Power Plan" that it would be fine. "He (the sales rep) does it all the time" is what he told me.

I got internet 6 months ago with Hughes Net. I called today to cancel after being unhappy with reception lately and was told it would be $350 early term fee as I had 17 months left on the contract. I specifically asked when I signed up if this was a contract service or if I could cancel anytime. The only reason I gave HN a chance was because they assured me it was contract free and could cancel at anytime with no charge. So I gave them a shot. I am very dissatisfied not only with the poor download speeds offered by Hughes Net 5mbps for 49.99$ (Comcast offers 25mbps for 39.99$) but also the dishonest ploy to get people to join their service.

Aside from completely poor quality internet connection, the cancellation procedures cost a lot of money and difficulty. I cancelled my subscription in early March 2014 even though I knew I would be charged an early cancellation fee - $250. I figured that I would be saving money instead of paying $90 each month until I am eligible to cancel my subscription free of charge. They gave me 20 days from cancellation to return the modem and receiver. When I received the return box and RMA, I only had 10 days to return both equipment. I did not realize that the receiver was on the satellite dish which was installed above the side of my house, so I returned the modem quickly before I get charged $300 for it.

I moved to a rural area with limited internet options. I called HughesNet to get the rundown and the salesperson was pushing me to schedule an installation. I told him that I wanted to discuss it at home first and he said he would go ahead and schedule it and if I didn't want it, I could cancel the install. I said no, I would call back if I decided to install it. I specifically asked him, "You have not scheduled this, correct?" To which he confirmed. The next day an installer calls to confirm the address and my girlfriend, not knowing that I didn't schedule it, gave him the info and when I got home they were on the roof doing the install. I should have freaked out at that point but since we were leaning toward trying it anyway, I relented.

I have no love for Hughesnet! I pay almost $80 per month for terrible internet, and customer service is almost non-existent! If I had another alternative for internet I would change in a heart beat. The connection speed always exceeds its limits right at the first of the month when I have bills to pay! I hate It!

The internet service was insufficient for ONE computer (MacBook). This was the $51.95 service. I called several times to complain. Their only resolution was to "upgrade" and charge me even more. When I refused - the representative threatened me with a $350 cancellation fee because I was past the 30-day window to cancel. I immediately called my bank and requested a new card so no further charges can be charged by HughesNet. Then I called DirecTV and enlightened them about my experience with their "recommended" internet provider. To add insult, a jerk from HughesNet called back to see if I would reconsider - after I said, "Not no but hell no", he said they wouldn't send a pick-up package UNTIL 15 DAYS after my next billing cycle ends! I told him that I demanded it be cut-off today and I wanted their equipment removed ASAP. AGAIN, HE REMINDED ME THAT I WOULD BE BILLED $350 AND PAYMENT WAS EXPECTED. I replied, "I will sue if I have to." I then hung up. Terrible service all the way around. I immediately called Cox!

I finally upgraded to the Gen4 and my service is great. I'm very happy with it. I pay attention to my usage so I don't go over my monthly allowance and get throttled. It's not rocket science, though a lot of people seem to think so. I now very satisfied with my service.

I called DirecTV to see if they had an internet service. They said they partner with Hughes and there was a deal going on - sign up for a free 30 day trial and DirecTV will pay all installation costs. I never contacted Hughes, DirecTV handled it. Installer shows up, won't install unless he gets $40 which we gave him. We live in the country and couldn't get service. Installer blamed it on the snow. After two weeks with no service, I called and cancelled due to no service.

We had bad weather this week and I have been tying to get an Actual Service Rep. to come to my House. Each time I called I was on the Phone for Over 30 Minutes. These People are Horrible to deal with.. I canceled My Service and I will wait for Cable. I wasted 2 Hours trying to speak with a Person...

Ordered phone service - I was told I would get the first 30 days free - charged right away - emailed Hughes and no response. I asked the sales person numerous time what I needed to purchase so when the equipment shows up I have everything necessary to get phone working. Sales rep. indicated I would not need to purchase anything including phone as all was included. WRONG... Trip to Walmart following equipment delivery. I was on chat or phone for over 5 hours for 3 days to get phone up and running. I only received customer set up support upon yelling and screaming at the tech. Hughes is willing to collect your $$$ and really does not care about setting up phone service. Very unhappy with service.

I will give you the background. They outsource all their sales to call centers they pay near minimum wage and threaten to take their very small commissions check if they fall below 15% close. One of the call centers in Phoenix, AZ headed by Mike ** and a Director named Sophia tell all the sales reps to put customers on the minimum plan so they can boost their total sales numbers. They suggest that the customer can simply upgrade. However, most customers can barely afford the minimum plan and don't know that 5 gigs is a matter of 1 or 2 Netflix movies. Then your speed goes to dialup levels that rarely work. The customer service and tech support overflows to sales so I'm sure some of you have noticed long wait times and then getting disconnected.

I moved to a rural area in 2007 where Hughes Net was the only provider available. I have been in a constant battle with them ever since! The price is outrageous and the "service" (I use that word loosely) is non-existent. I upgraded to Gen4 when it became available hoping that it would be somewhat better. It is a bit faster but the service is intermittent and will cut off without warning even on sunny days. I originally had the 20GB plan and I was constantly having to buy tokens. On February 15, 2014, I upgraded to the 30GB plan to keep from getting kicked back to dial-up speeds every week. From that time on my connection was terrible. Of course, when I called for technical support I was told that it must be my computer because their equipment was working perfectly. On March 19th I started doing the diagnostic tests to check my upload and download times. They were horrible so I called again. This time I actually spoke with someone who could understand and speak English.

Over 15 months ago, my Hughes Net stopped working. I called to request service repair. Hughes Net told me that it would cost me over $100.00 to send someone out to repair the system they installed and continued to bill my account that wasn't working. After much back and forth, they waived the repair fee and refunded the money charged for the service I never used and would send someone out to repair the system. Well, the repair person never showed up. I called Hughes Net and told them to cancel my contract. The modem was placed in a box and put on a shelf. I never received any return packages so it was overlooked.

Hughes Net Internet service is the worst internet I've ever had. The first problem is you only get so much megabytes per month and if you go over, they knock your speed down from 5 megs to 1.5 megs unless you buy tokens. The service for that is $72 per month. It's a two-year contract and if you cancel, they charge you depending on how long into the contract you are. I am on hold right now and have been for 30 minutes trying to cancel my service. I finally got through. It cost me $280 to disconnect. DO NOT SIGN UP FOR HUGHES NET!!!!

I rarely take the time to write a review, but I feel like I have some kind of obligation as a human being to warn my fellow man about this embarrassment of a company. After discovering that there was only a couple options to choose from out at our property, I decided to go with Hughesnet. Now, although the name of the company alone was already sending bad vibes, their website seemed halfway legit, so I went with the powerplus plan. It advertised a 10/mbps down and 2/mbps up package, which sounded a lot better than the service I currently had.

I've had HughesNet for a few months. During those months, my husband and I always have issue getting online. It doesn't matter what we do, just loads very very slow... We called them and every time I called, they would tell me to unplug the modem and plug it back in and it should fix it, no troubleshooting suggested, then just unplug the modem and plug it back in or maybe having somebody come in to take a look and what the problem was. Since I've never had satellite internet before, I thought maybe that's just satellite internet is being handle. Nobody had to come in to look at our modem or whatever... After all that, our internet would not work still loads so terribly slow and at the end if would say server not available or cannot connect to the internet something to that effect.

I decided to go with Hughes Net when I moved to a place with no internet. After the install I was promised to get high speed internet. After just two days the internet was slower than dial up. I called to cancelled and was told my money could not be refunded. I was charged about $100 for two days of service. After talking to the supervisor he was a complete **. I told him I would report him to the BBB and he laughed and said good luck. I strongly recommend to never use this company, they are a complete scam and rip off. How can a company be part of the BBB when they don't care about their customer? Never use Hughes Net unless you like to give money away and get nothing in return...

A guy came to install it and did a terrible job drilling unnecessary holes in the walls. Thrashed my mobile home. I'm disputing my charge with them now. Not acceptable!!

My story about the terrible service with HughesNet is a lot like other complaints. We have been customers of them for over 8 years with never so much as a late payment. My husband accidentally bumped the dish and knocked it out of kilter. I immediately called Hughes and was surprised to find out that it would take a week or so to have a repair man contact me. I was told that he would have to come over 400 miles to fix it. He was located in Spokane, WA and we are located on the outskirts of Portland, OR. I thought this very strange and called them back trying to convince them that 400 miles was absurd. They gave me the number of the serviceman in Spokane and told me to make my own arrangements for repair.

Forget customer service! I purchased exactly the router Hughes recommends and way more powerful than I need because I was tired of Hughes always blaming my equipment. Still doesn't matter. Can't update current apps, can't access iTunes store. Speed is fair, but forget streaming video. Orange is the New Black? Might as well wait for it to come out at Blockbuster (oh, wait....). Praying for the day I can dump them.

Back in 2008, we got Hughesnet. It was slow and unreliable skip to this month and we moved to the rural area of town with no other choice besides gen 4 and after all that time nothing has changed except the speed but you are still under a fair access policy. We got the highest plan $80 for 20gb and after 2 weeks, we already went over we called and they said no watching videos or going on facebook too long. Now we have to keep buying $5 tokens just to keep some speed. This is total fraud.

HughesNet, plain and simple, is the worst company in history. For $80 can barely browse the internet let alone use YouTube or stream Netflix. Tried canceling, the lady upgraded me for 6 month for free. Did absolutely nothing. Still plan to cancel paying the $400 in my eyes is well worth it. Will never be back and hope this company goes out of business.

I never was told anything about how many MB you had per day when I started with Hughes Net. I bought a Dell computer & the tech support from Dell told me. Then later I had issues with the Mb being used & I had not even been down loading anything because Dell set my downloads for 3am since that is suppose to be the free download time between 2am & 7am was what I was told, & also was told that a full MB token would be loaded at 12am so if I went to bed at 11 pm & came on the computer at 6am how was my MB gone? I called them several times on that & they could not explain why to me! Then the letter came about the transponder going done & that my $39.99 would have to be upgraded & I told them I did not want an upgrade.

My husband and I moved in August 2013 to an area about 3 miles off the end of the access to regular (cable or VIOS) high speed internet. We had two choices for internet service - both of them satellite, and we chose HughesNet which seemed to offer advertise slightly faster service than WildBlue. Aside from the very significant reduction in service compared with what we had, we are now at a loss for how to handle a billing and technical support issue. About a week ago, my husband called HughesNet to inquire about a bill that didn't seem right. While he was on the line, it came to his attention that HughesNet charges an optional $11/month fee to cover us in case HughesNet needed to service their equipment (modem and satellite).

WORST COMPANY AND CUSTOMER SERVICE EVER!!!!! We started your service on July 29, 2013. We were told we would get 10 gig plan with 5 meg per second and the person on the phone said it would be more than enough for us. We not only started service but paid $345.77 to pay for the equipment. In August we called back and let them know that the speed was not fast enough. 1. They told us our equipment was bad, but they never replaced it. 2. They told us if we went to 20 gig plan we would get faster service, which they never mentioned to us the first time. 3. They offered us the 20 gig at the same price as the 10 gig. Later they raised the price and when we called to find out why they said the lower price was only for 3 months. We were never told that.

I am so livid with this company. They charge WAY too much with service that is garbage. I had never had them nor heard of Hughesnet before I became a customer of DirectTV and I must say it was the worse decision I have ever made. I am literally in tears right now, and when you finish reading you will understand why.

I started an account with Hughesnet in 2002. The service has never been wonderful, but better than nothing. In March, my office manager got the newest equipment with my permission. Somehow the wonderful Hughesnet employee switched the name on the acct. When I tried to fix it in May, they told me I was not on the acct. and never had been. After at least an hour on the phone, they agreed to a change of acct ownership. When I had another problem in November, I called, and they had not changed it, and informed me again that I did not own the acct.

I was out of town to come home to see a SATELLITE INSTALLED IN MY YARD...there was no advanced warning no phone calls, the installer just showed up ..He talked to my sister ..and she repeatedly told him I wasn't home and that he needed to re schedule, but he insisted he was there and that I had paid for the install...My sister allowed him to do the install.. The installer did poor work not grounding the satellite, and in the wrong place...I live in a trailer and it should have been installed next to our power pole, I've got dish network and it is installed near the power pole...The major problems are they had no authority to install anything and they want to charge me for all the equipment price is over 450 dollars, this isn't what I agreed to, and I would not have installed Hughes net at all at that price..Not only was the satellite not grounded, it was run under a shower, and into a closet... Boring holes unnecessary leaving damage to my floors.....no one knew they were going to be there to install anything and had no authority to do so...

Hughes.net is the worst internet provider I have ever had. You can not watch videos or stream anything. I can't even listen to pandora without the music stopping. If I could give them 0 star, I would. DO NOT GET THIS PROVIDER. THEY SUCK.

Horrid service... can't do Netflix, YouTube, VOIP, gaming live.... and you're limited on data and such low amounts you'd use it up in a week or two. Then it drops down to dial up speed. Glad most rural customers across 150 miles here now have rural broadband with repeaters in the mountains with unlimited data.. Everyone is going to switch. I cancelled on 3/13. Hughes Net says they won't refund me the $$ I paid on 3/11 for 3/13-4/12. I've never had a utility company that will bill you to the end of a billing cycle even though YOU CANCELLED it 1 day after it started... Left this crappy internet company for something better and will never come back, and won't give ANY good feedback to other rural customers I know about it.

Worst internet provider on the planet. I can't even watch a simple YouTube clip to do my homework and I have it set to 144p.... You can’t get more lame than HughesNet. I am in all honesty thinking of filing a suit against them for false advertisement. I'll be damned if I'm going to pay their ridiculous $390 cancellation fee. I would be more than happy to pay to get out of a 2 year contract if I needed to and the company I was cancelling with actually provided me the service I pay them for, but Hughes doesn’t. I can’t stream multimedia at all. It’s absurd. They promise high speed internet and fail to deliver. It’s unacceptable.

I am in agreement with the individual who tried to contact customer service account department. I tried nine (9) times to contact customer service. Each time I explain that I was moving and could not move the service with me due to homeowner covenants which forbid dishes in the yard or on the building. Each time I was transferred to someone else only to become frustrated at the lack of customer service and the lack of. I firmly believe that this is their manner of doing business to frustrate current customer who have a legitimate reason to terminate service especially the sale of a home and the move to another location.

After reading all the other reviews I am of the opinion that Hughes Net continues to lie and defraud customers without any consequence. Like others, I lived in a remote area, had Hughes installed. I thought I was reading a review I could have written about the installer coming to a 2-story house without a ladder. We had to provide one and he fell when coming down, luckily not very far. VERY INCOMPETENT! My problems don't relate to the quality of service, which I won't even attempt to address, but the extremely poor and inadequate customer service.

I Notice a lot of people saying they don't use their bandwidth, it just goes away. Check to see where it goes. It can only be going to HughesNet. My on board speed meter says it wasn't used through the internet. After loading a speed meter from Softpedia... I found I'm having 2 Mbs taken away for every 1 Mb I download. In the 8 hours of checking my speed meter says I've used 101 Mbs and HughesMet says I've used 198 Mbs download. I started tracking at 10 am and downloaded a 50 Mb TV show. My downloaded file measured 50 Mbs. My speed meter said it was at 50 Mbs. HughesNet read 114 Mbs for the 10-11 o' clock hour. I did nothing else on the internet after the download to see how many Mbs were deducted, over double. I hope some other people would check to see if they really using all the bandwidth they're being charged for and let me know their results.

Very upset!!!! Do not ever use hughes net for internet services!!! They are horrible!!!! I had my service for three weeks and tried to cancel and they insisted that I try something new before I canceled, so I DID! Giving them the benefit of a doubt! I was still not happy with my service three days later and called and they told me I went over my data plan, who ever knew there was such thing for home internet???? No one ever informed me of that until my complaint, so they gave me three more gb which lasted two days....trying to stream movies or videos that would never download, we couldn't even watch them or see pictures from facebook. I call again and they tell me after the data is used up it goes to dial up speed. It was like dial up speed the entire time I had it and I called and complained on six different occasions and all they wanted to do when I tried to cancel was keep upgrading my service for free for the first year, keep in mind it is $60 a month to start with and $90 after a year with all the upgrades they were giving for free.

About 65% of the time my speeds are about dial up speed - at best. I have called HughesNet tech support many times. They then do the remote test thing and decide all equipment is working as it should. The second to the last time the tech support guy and I waited about five minutes for the HughesNet site to come up so we could do a web response test. Results were within specs. Even the tech guy laughed at that. Informed me the LAN light should not blink, which mine does. Tried new cables, same deal. They then tell me they can't do anything for me because of test results. I am now paying for occasional internet that at the best of times is way slower than what they sold me on. At the worst of times cannot access sites at all.

My relationship with Hughes Net, regretfully began on March 3rd, 2012 and continues to this day and hour. The stress of dealing with this company has taken a horrible toll on my life. It is sad to say, but true. From day one when I was in the process of signing my life over to Hughes Net, I have lost sleep, lost service, had ridiculous technicians at my home and that alone is very scary, but anyway here we go. They put two poles up in my yard about 20 feet apart with cement around the poles for stability but didn't bury the cable in between the two poles because they said regulations prohibited them from digging a hole in my yard and they were telling me this while they were digging a hole to set the second pole in. I asked them, "Aren't you digging a hole now?", and they responded to say that they were not digging a hole, they were simply making an impression in the ground to insert the pole into!

HughesNet did not provide the internet service speed they claimed to provide in my area. Additionally, customer support failed to provide any action to assist in getting the service they said they could provide. The speed was so slow that normal websites like Google or Bing would not load. My husband and I bought brand new everything to try to make this internet work but ultimately it failed. We canceled the service but then were then charged an early termination fee of $252.49. I do not understand how it is responsible to all this company to continue to rip people off, they failed to provide the service they said they could and when given an opportunity to fix it they failed to do that as well. DISH Network should not advertise for this company and this company and its CEO should be held accountable for false advertisement.

We ordered Hughesnet on the 8th of February. Spoke with a customer representative and all was good. They said I needed a credit card on file which was fine. Well, this is where it all went wrong. No one talked to me about how they bill. They go in and just take your money without even sending some kind of bill. I called them and I couldn't get anyone that I could understand. I tried again to ask some questions, next thing I know they took out over $300 out of my debit account! I called extremely upset and of course got someone I couldn't understand. They told me I called and bought their modem!!

I have had this internet services for over 6 mos. now and it is so slow. I can't even connect to any websites without having to refresh and reload. It takes a long time to even connect to anything. I'm really frustrated with the service. It's really, really horrible!!!!

Hughes Net Corporate office called me this morning and offered me two reasonable options and the time to think about what I would like to do. I would recommend if you cannot find a resolution to go to corporate. The phone support is not capable of resolving difficult, unique, situations. Also, they have a community forum and the people on there offered me a lot of support. I am satisfied with my options of help that I received. Not quite ready to say overall that I am satisfied with the procedures I had to go through to get this final resolution. It should not have taken me to get this upset to get the help I needed. It did take 5 months to get resolved.

HughesNet was my bundle for internet and phone through DirectTV. I have been fighting with them since Oct. 2013. I never received a contract or an email from them about my service or stipulations. Since they have hooked me up, I have minimal internet service, it is extremely slow, I get booted, it spools and goes no where. My laptop does not work, no wifi, no cell phones unless I go outdoors, no gaming systems for my children, nothing! I have used so much air time on my cell calling tech support and all they have to tell me is I am at my data cap for the month (no mention of a data cap, what are we in the 1980's again) or that I need to upgrade. RIGHT, I'll hop right on that!

We ran out of allocated usage, again, and so they suggested I download the meter so I could monitor my usage. When I downloaded it, there appeared two blank, white windows with an error message, and a button on my dock - I use an Apple MacBook Pro. Customer service could not help, because they are untrained robots, and referred me to their third party Home Tech consultants. These guys charge more than $70 for their help with your computer. The Home Tech guy told me the service meter does not work with Apple products! He helped me remove the application. Seems like a racket to me. I did not pay because I pushed back HARD, which is what you have to do with HughesNet. I have had them for 10 years because there are no other options in my rural area - they are worst in class service and customer service. I would pay anything to get away from them.

I have contacted Hughesnet several times for varying problems. At NO TIME was I allowed to speak to an American. I don't understand all the friggin' accents there seem to be and they don't know enough to help someone who is computer-challenged. Also - WHERE is your support of your Country? Or at least MY Country where you MAKE ALL YOUR MONEY. I REALLY, REALLY, REALLY HATE Hughesnet and will tell everyone whom I come into contact!!!!

I spoke with HughesNet agent today based on the mini reviews I have read today. They flat out lied told me my bill would only be $39.99. They said that I would be able to stream Netflix without any problems. WTF. Thank you all in advance for your reviews.

I live in the country, HughesNet Gen 4 is only good for a single person who does not use the internet very often. I have six people in my home and two of them do classes online. This quickly goes thru the allotted g bits you are paying for, when this occurs your service gets VERY slow. Every 19th of the month they renew. I am paying three times what I was paying for my old service. HughesNet stated, "We have to have enough for all our customers." Well then charge us ALL a LOW rate and give us full access. It's a friggen satellite! I tried to break the contract, they wanted 400 dollars. So now to my bad choices, I am slave of high cost and poor service for 2 years. What a dumb ass I am. Oh I almost forgot the humongous dish attached to the side of my house! It is bigger than the first TV dish you used to have in your yard on a pole, no joke!

I upgraded to Gen4 from standard Hughes Net service based upon advertising that claimed I would enjoy much faster speeds -- up to 2Mbps upload. This was far from the case; indeed, I never exceeded 0.20 Mbps upload and perhaps 6Mbps download. This was only marginally better than the standard package at 3x the price. Technical support often required a 30-minute wait on the phone though if I called another number ostensibly to initiate new service, I was immediately connected to a sales representative. This is a complete sham; the basic service is 'ok' if you have no other options but the Gen4 is an unequivocal ripoff.

I signed up for Hughesnet through Directv, which is where the first deception came in, (directv service is excellent but the sales people should know before they sell this crap that it does give Directv a black eye ). I told them what we use the internet for and was sold a plan that I was told would work. The first Youtube video we looked at was a minute in length and it took more than 6 minutes stop, go, stop, go to get through it. I called Hughesnet, they told me to reset my modem, I did. Next time I called they said I ran out of bandwidth, upgrade this went on until my 30.00 plan was over 90.00. I called and cancelled the service after an hour of them trying to repackage their crap to resell me more junk. I told them I don't want any offers, then they told me there would be an early termination fee of 377.00 on a contract that they broke months before and many times before I cancelled early.

We installed Hughes with a DirecTV package about 2 months ago. The first day was GREAT! And from then on the service, and customer service has been a nightmare. We kept having to reboot our modem. After a week of that, we called customer service because we were sure that was not a normal procedure. They told us the installing technician didn't follow through with paperwork and she had updated the system so we would not have that problem anymore. She was wrong. For the next three weeks we called at least every other day and eventually, somehow, we ran out of Gigs.

I am writing you out of desperation for a decent internet connection. We live in the woods in Ohio facing north. We are within 1 mile of DHL internet service, but can't get it here. Other companies have tried to line up a satellite connection without success, so our only choice is Hughesnet. Our next-door neighbors on either side of us pay $30/month for UNLIMITED data internet service. We were promised good connections on Hughesnet's basic plan ($42/month) several years ago, but connections were very slow and we couldn't get ANY connection after 3 P.M. or during storms. So we asked to upgrade our current account for the "Gen4". This service is more high speed and is faster during the daytime when the weather is clear, but Hughesnet only gives 10 gig of data/month for $70/month, which lasts about a week in our house. They advertise how you can stream and watch online videos. However, they informed me recently, when we couldn't get a connection at all and found out we were already over our limit, that streaming uses around 1 gig/hour.

We've had the service since mid-December 2013. Since then we've had the slowest internet service IF we have service. The customer service is a joke! They increased our bandwidth supposedly and I think its even worse than before. They even suggested we delete our cookies every day and reboot every day!!! Unbelievable!! We will likely cough up the cancellation fee which will be cheaper than paying for the 2-year contract. The Federal Trade Commission needs to investigate the false claims of this company. They advertise high speed service and it is exactly the opposite! Do NOT sign a contract with them. My phone has faster internet speed than this joke of a company!!!

I signed up for HughesNet through DirecTV when looking for a new internet/cable package. Biggest mistake I could have made. HughesNet service is literally useless. I told the customer service agent exactly what our household used internet for (Netflix streaming, tablet and Xbox usage). NONE of these things work AT ALL with their internet. The only thing I can do is surf the internet, and half the time I can't even do that because service is too slow and nothing will load. I am beyond frustrated with this company. Not to mention the ridiculous amount of cable, wires and everything else that is now plastered to the side of my house. I've not even had this service 30 days and plan on canceling immediately. They will not be getting a single dime more out of me. I seriously wish I had done some research before agreeing to this. All I've seen are horrible reviews. I will never ever recommend HughesNet to anyone EVER!

When I signed up I was told repeatedly how good & fast the service is. I was constantly having issues with no service. I've spent countless hours on the phone with technical support to no avail. They always ended up having to send a tech out which they wanted to charge me for even though it was still under warranty. Finally after having a tech come out Monday by Monday night I was without internet once again. That was the final straw, I called & cancelled my service. When I called customer service the agent kept giving me the run around. I ask for their corporate office so that I could report my frustration with them. The agent advised they didn't have that information. I can't believe they don't know the president or corporate office info. How unprofessional can a company get?

We have had Hughes for 4 months due to living in a very rural area. This is the absolute worst service one can imagine. Today I called and cancelled even though the early termination fee was $355.00... It is worth the money to not have their service. Recently we got internet and phone with Century Link who just ran fiber optic cable in this area. To start with, we had Hughes phone AND internet but the phone was so bad we cancelled that right away. String and two paper cups is better than their phone service. The internet is so slow everything freezes up constantly... can't Skype or use Netflix with it. I am not sure why the FCC allows this company to stay in business with their service and they should be sued for false advertising as well. Best to use homing pigeons than Hughes.net.

Terrible service, constant overcharges, we went out of state for 3 months and every month my account was charged extra because we used all of our data and went over. How is this possible, we were not even home and it is password protected, not that we have any neighbors to steal our data. Only reason we got HughesNet is because there are little choices where I live (in the woods). I paid top dollar every month and still no internet, because I used all my data within the first 3 days of each month. I couldn't even download 1 movie, without it being too much data use! I signed no contracts but was told I was in a contract for 2 years and it cost me $300 to get out of their service! Shady company with lots of issues and overcharge fees. DON'T LET THIS HAPPEN TO YOU! FIND A BETTER ALTERNATIVE THAN HUGHES!!! They survive on scamming people out of their money with little to no service. My bill started at $65 a month and ended at $185 a month with the same outcome every month - NO DATA...

I signed up for HughesNet through a recommendation from DirecTV. Terrible idea. My modem doesn't work and drains the bandwidth. My bandwidth reset January 21st and within a week I was out of available bandwidth. I was out of town that entire week and I had just increased my bandwidth package. The representative said I needed a new modem. She said one would be sent to my house and in the interim I could call and get free tokens to apply. When I called to get the tokens, I was informed the modem was never scheduled to be sent, so that representative scheduled it and provided a reference number and gave me two tokens. My account was charged those token fees and when I called back a week later about the modem that never arrived, I was told my call was disconnected so the modem request was never finalized. I explained I have a reference number.

If no stars was an option, I would choose no stars. This is the worse internet service we have ever used. For example, it took me five attempts to get to this site to write this complaint, with "This page cannot display" showing up four times. Because we live in a mountainous area, they are charging us $50 a month, and halfway through every month they slow us down to slower than dial up speed. When our contract is up, we will never use Hughes Net again. They lie to you when they are setting you up, and tell you that if you exceed your usage amount, you will be slower, but only a little - so little that most of our customers don't even notice when we slow them down. What a lie!

Upon signing up the service was great, however, after the first 30 days the service slowed a great deal and was nearly unusable. On top of that I developed medical issues that, after multiple tests, my Dr. linked to the satellite internet service through HughesNet. Take those problems in connection with the horrible customer service and one has to wonder how a company like this stays in business. DO NOT SIGN UP WITH THIS COMPANY!!! YOU WILL REGRET IT!!

I am now able to get better online service in the evening, using my Verizon phone. I have spent hours on the phone with tech support and last night I was told I needed an alignment that would cost $135! After complaining that I was ready to break my contract and just use my phone, the price was reduced to $62. I am not tech savvy so my first question is whether I have an alignment problem at all, if I get good service early in the day and secondly, at what point can I get out of the contract without paying a fee? I have 9 more months!!

After installer was told the night before, he shows up without the proper ladder to install on a two story house (12 ft ladder). Second time it was scheduled, installer shows up with the right ladder but it is broken. He said he knew it was broken when he came to install. Now they want to schedule a third install. Very unprofessional installers.

Service was grossly misrepresented. Inaccurate charges to my credit card. I returned their equipment after discontinuing service and they still charged me for it. Daily harassing phone calls from their computer. UNETHICAL. UNPROFESSIONAL. NEVER, NEVER, NEVER use them. NEVER.

Living remotely and utilizing satellite systems for internet access I have now set up within my home 2 separate systems. One with Hughes and the other with Wild Blue. After years of dealing with the 2 companies it is my belief that the public, having to utilize these systems, are intentionally being robbed. I proved it to myself once by completely shutting down the modem yet could log on to the ISP and see there was megabytes still being charged against my system.

I telephoned customer service (got stuck with PI call center). I explained my credit card on file had been compromised (Target fiasco) and needed to update my account with my new card number. The new card information was exchanged. Two days later I was blocked from internet access. An on screen message said "Account locked." I telephoned customer service (again stuck with PI call center). After explaining my situation, my account was reviewed and I was told my account had been LOCKED due to possible fraud occurring. WTF?

My internet line was installed on time, however, 10 days later, I still did not have a working telephone. The equipment is shipped to you, and the consumer is to do the installation which I am told is very easy, user friendly... I happen to be well qualified to follow instructions. I could not get capable help by phone and never succeeded in getting a person to come see what was wrong. I was told I had a money back guarantee if I cancelled within 30 days... and I did, it was maybe the 10th day, but well under 30 days.

ISSUES SUMMARY: Was sold Gen4 but this is not available in my area (reps outright lied). Consistently poor internet connection (not getting the bandwidth I'm paying for regularly can't open email attachments or send documents, regularly have issues trying to surf the internet, every other page won't download, often not enough bandwidth to watch short YouTube videos). Discrepancies in billing and extra unexplained fees, bills get larger each month and are not explained. No contract or terms provided, nor are bills available with details on the costs and fees.

I called to talk about their internet service. They gave me a great sales pitch about how fast and efficient their service was. "The same service used by the U.S. Military". Never mentioned the service is limited to bandwidth. The cost being $49.99 a month. It ran out by the 15th. I called. They then explained that it was a limited internet service. If I wanted more I would need to pay $20 more per month. So I did. Still ran out. I bumped it up to $130 per month which is outrageous expensive. It still ran out. I looked around and found that other providers are offering unlimited internet for $39.99 a month. I called and asked them to match it. They said they would offer me the same plan I started with and that was the best they could offer. I disputed the contract under the conditions that they were misleading in their initial description of the contract. They said I owe them $350 to cancel the contract. I obviously said I would not. They sent it directly to collections. I have been getting calls daily from collections agencies. This company is a scam. I should also mention that when trying to cancel the plan they always hang up on you to deter you from moving forward.

Put simply. I'm at Starbucks trying to access my HughesNet account because I can't access it at home. The DSL we had at our previous residence was faster. We also cannot download apps to update iTunes. Facebook photos do not even appear/download. Worst Internet access. I plan to cancel, trying to psych myself up before I do and devote an entire 8-hour day. WOW.

I was not given the internet speed I was told I'd be paying for. I could not open up websites I click on for (this page cannot be displayed). I could not open up my account with "Outlook" nor could I open or send any e-mail. I was quoted by DirecTV a monthly price of $39.99, after the hidden equipment rental cost was not divulged my monthly cost was/is $51.64. No notice to customer of phone 3 for technical support. A mere 30 days allowed to detect and discover discrepancies before terminating service without a heavy terminating penalty.

We live in a beautiful and rural part of the country, in the woods facing north. We are within 1 mile of DHL, but can't get it here. We were promised good connections on the regular plan several years ago by HughesNet, but couldn't get ANY connection after 3 P.M. So we asked to upgrade our current account for the "Gen4". After calling 5 times, we decided to just close the old account. I was transferred to several people, finally talking to someone who could do this. He was so rude and basically insulted me for quitting, and told me it would cost $300 if we didn't get their equipment back within 10 days. He said he would send a box with return shipping, but 3 weeks later, we haven't received it.

We were with Hughes Net (formerly Direcway) for many years due to our rural location. We finally just decided to have no internet and rely on our tablet's data plans to provide access when needed. Service was consistently terrible - with rare, brief exceptions. We have paid out an enormous amount of money for service that ranged from mediocre to non-existent and included a very low cap on access when it was available. Impossible to download movies or even upgrade apps because the data was so limited.

I have had home intranet with them about 4 months. My service keeps going off. I call, stay on phone long periods of time, my cost keeps going up. Can't understand cust service. Worst service, expensive, not worth it. I have asked to get out of contract, cost too much. They should be allowed to do business.

Hughes Net Satellite Internet Service provided load times of 120 seconds or more for each web page and video load times of 30 - 45 minutes. Conference calls were continually disrupted for inadequate bandwidth. Allowed Hughes Net several opportunities to correct; technician visited site and moved transmitter location, manager advised he was boosting something internal to accommodate my VPN; all to no improvement in service. When cancelling service, was advised (via script) because I was not providing them the opportunity to troubleshoot, I would be charged a cancellation fee. Also advised I needed to crawl up on my roof (disabled) and return the transmitter or pay them to come retrieve it and was told I could discard the satellite. Requested supervisor and was advised there was no one available by employee number **. He indicated he was highest level and refused to provide me with his supervisor. TERRIBLE ISP, TERRIBLE CUSTOMER SERVICE.

I had been using Hughes Net satellite internet service for a remote vacation property for several years paying $79.99 per month and always utilizing their option to place my account into vacation suspension for 6 months each year. In June 2013, working along side with my satellite system installer we contacted Hughes Net and requested to put a vacation suspension on my service and also to change my plan to their $49.99 service plan when I reactivate it on the next trip. The customer service agent agreed to take care of both requests.

I don't have TV. But I decided to download a TV show. Battlestar Galactica. One episode. Roughly 45 minutes. I hooked the modem directly into my laptop. Did not use Wi-Fi. It was going to take 32 to 33 HOURS to download. You gotta be kidding. I do not recommend their service. Try AOL dial up instead.

I move to new house and have hard time to find company to provide internet in my area, because was outside of city. I call Hughes Network and offer me no contract, fast internet and $54.95 a month and two months services at least 2 or 3 day week no services and the first payment was not $54.95, was $74.95 and the 2nd month was $81.95. I call to cancel my services and they charge me $385.00 for breaking the contract when they told me no contract. They promise good services and lie to the customers.

On a daily basis I am getting a message that I am over my allotted MB. No one is on the computer, when I called and complained, they stated that my computer must have a virus that is using the time or that my modem is using it. I have been unplugging everything and I am still going over. I would never recommend this company to anyone. I wish I had done better research before I signed up.

I have been trying to get a paper bill since November! I have called 5 times total. Seems to me Hughes Net doesn't communicate from one person to the next, and they want to make it my problem when they can't provide a simple service such as a paper bill in my mailbox! I will not renew my contract, nor will I give them permission to withdraw from my account directly. I can't even bring myself to give them a star. Oh wait! You have to give them at least one or you can't post your review! Here is your totally unearned one star! HUGHES NET SUCKS!

I have been trying to cancel service and return equipment for 2 months. I had to wait 4 weeks for a technician to come out and remove the dish from my roof so that I could return the radio transmitter. Then I had to wait several weeks for a box to return the equipment in. During this time I was charged $318.00 for unreturned equipment that I was returning. I was waiting on their end to receive a box to ship back. I was not told I would be charged nor warned before they automatically deducted without my permission $318.00 they week of thanksgiving 2013.

I have had Hughes Net for about 4 months. Cause it is the only net company in my area. What a DAMN mistake. I don't recommend anyone to get HUGHES NET. They SUCK. If they read this notice I don't care they will not receive another payment from me. They told me it would cost $39.99 per month, but when I got my bill it was above $88.00. That is so stupid. I will be going to another net company soon. Hughes net can kiss my butt, if they think they are going to get anymore money out of me. The net is dropping people always messing up. The tech that hooked it up never introduced himself was not in proper Hughes Net Clothing. HUGHES NET YOU SUCK!!!!!!!!!!!!!

After having Hughes Net for about 2 weeks now am cancelling it tomorrow. I called them to find out why everything was so slow. Was told one is allowed only 1 or 2 gigabits a month then you get slower speeds. Might as well use dial up to watch a movie, start loading it one day and watch it the next day. Was told when I signed up that the first 3 months were free. Not so when I talked to them. They represented everything I was told when I signed up. Bad customer service as they have hidden fees. You were never told about and keep trying to sell you upgrades. We'll see what happens when I cancel them. This is so far my experience.

Have you jumping thru hoops complete confusion done on purpose. Soon as a new service company becomes available, good bye Hughesnet.

Service has never been fast but now it's slower than molasses. One month I exceeded my monthly data allowance (on the last day) and, as per their policy, my speed was severely throttled back until the end of the month (a few hours). What I noticed was that I couldn't tell any difference from the UNthrottled speed. I get MANY websites that timeout before their page can load. When I go to the HughesNet website and try their "check my speed" tools (4 of them), they all show that my system is doing just fine, thank you. However, I still have EXTREMELY slow speeds when contacting ANY other site. I've had several sites recommend I use their DSL site because my speed seems to be so slow.

I called and set up an account in my name and my social security number and they decided to put it in my estranged husband's name. Not one time were they given his name or social Security number. I had 30 days to cancel, I was not happy with the service and called to cancel they said, "You can't, your husband has to call." I tried to figure out if I was the one that called and set up the the account how they ran his name without permission not to mention his social security number. Needless to say now that it's been past 30 days and because they took it upon themselves to put it in someone else's name, we owe 400 dollars, not. Getting an attorney and recorded conversations and hopefully we can get the word out they are a scam.

I certainly with that a) we had other options where we live, b) we had checked out HughesNet more before deciding to switch. It is slow, has a terrible latency issue, and it will NOT allow us to use our AT&T Microcell tower for the cell phones. Now stuck here for another year. Do your research before you switch to HughesNet.

First of all I am angry and dissatisfied with your billing practices and customer service. You are quoted one monthly fee and when the bill arrives it's totally different. You can never talk to the same person and every representative can get you a better monthly deal but it never happens. I have asked for copies of my agreement in writing. I have not received it yet. When my service was installed on October 25, 2013 I signed the installer's phone verifying that he did install equipment. I will be paying to opt out of this contract. Paying $88.00 dollars a month for two years is insane. I will be reporting this to BBB. They need to be aware.

I cancelled my service on Sept. 7, 2013 and wasn't told that I was going to have to pay until the end of the month anyway. They have terrible customer service! They turned this over to a collection agency even after I called them to state that when you pay your bill it's for the month in advance. Meaning that I already paid for September! They actually owe me money!! I will be sure to NEVER recommend Hughes Net to anyone and make sure to tell them exactly what I think of the company. Additionally, the internet was super slow and went out a lot! I am very frustrated and upset! What a horrible company!!!