HughesNet Reviews

Where do I begin...I am almost 40 yrs old and this is my first review ever. I called Hughes Net in February 2015 for internet service. I have 3 smart TV and 3 devices to connect with wifi. The agent that I spoke to assured me that the plan I had was enough. I had interruption in service. We couldn't watch Netflix on any of the devices!! The devices stayed buffering. I called them and tried to adjust my plan. I was already paying $85.00 for 10 mpg!! I had no idea that was not a lot until I started looking at other providers. On top of that Hughes Net tried to adjust my plan and charge me more for less. Hughes Net makes money from bad service and charging cancellation fees!!! Please don't waste your time or your money with them!! Absolutely horrible service!! Before you cancel your service please block your bank account because they have full access to continue charging you!!! I'm so livid!!

I am going to try and make this as short and to the point as possible, as the issues we've been going through are grueling and extensive. The first 2 months of HughesNet Gen4 Service was no problem. We ordered the highest internet speed they had to offer, which at first the lowest price ($35.99) was for the first 3 months. After that, everything with their service went downhill! We have experienced VERY SLOW service that makes Dial-up look fast. During the first year of poor service, we've been calling tech support, and each time it was the same thing. Their blaming reasoning was the following:

We have HughesNet because we live in such a remote area. No other service is available. We have a 10 GB plan and in the last two months the data is completely used within 24-36 hours. I've even unplugged their modem for 12 hours and the data keeps disappearing! As soon as your data is "used up" they throttle your bandwidth so that your download speed is .01 Mbps!!! This is a huge Hughes ripoff. Buyer beware! As soon as we relocate and can go back to DSL, I'm canceling the account, and I'm NOT going to continue the two year "contract". They have not kept their part of the contract. They have my monthly payment and in return I get 24 hours (more like 12) of data per month! I have no idea how they have managed to stay in business!!!

HUGHESNET SO TERRIBLE, I WOULDN'T LET NOBODY TO GET THIS SERVICE. Well this first time signing up for HughesNet. The first month was fast and quick download. So like a week later, the modem start going out and my router going out with mess up modem. So we had it unplug and start with internet again. So I call the Customer Service, I will tell them that I can't connect to the internet. So I was like stop, unplug - my router did not came back on. So when they told me to connect back to internet, my top of LAN didn't came on so it knock off my router. The plug was losing up and modem keep going out so I call yesterday and want to cancel out. The supervisor don't want cancel the service, so I call today and tell them I want cancel the service. So talking about termination fee and late fee, and I told them put it on my credit and I sue the hell out of them...

Hughes Net has been a colossal waste of time and energy. I don't think I can adequately convey how awful this company is to "work with". From scheduling the installation (which was the only appointment they actually kept) - they were late, requiring that someone stay at our home beyond the four-hour window they use - to the literal hours spent on the telephone with their Customer Service, it was one gigantic horror. And, after finally beginning to understand the nearly English-speaking operator, they decide the conversation was over and right at the end they say "Thank you (insert name here). Have I adequately answer your questions?" And before you can answer, "Ok. Have a nice day and thank you for calling Hughes Net customer service." And, before you can say "Oh, wait!", the line is cut off. They are well schooled in keeping the customer so busy that the customer cannot possibly keep their thoughts straight.

This internet service is very slow. The person who connected it promised a faster service than what they had before. We are forced to have Hughes because there is no other service outside the city limits.

I only wish that you had a place for a negative star rating! The service quits everyday, so it is off to REBOOT LAND. I have called the Hughes Net people so much, that some of them should have me on their Christmas card list. Every excuse that can be dreamed up has been recited to me, without any explanation as to a permanent fix. So, my children are not getting their homework done any better and none of my vehicles run any faster. I only thought that people connected with politics and politicians could lie and weasel around as much as the Hughes Net people do...I guess I was wrong! If you want to keep your sanity, DON'T get Hughes Net service!!!

We only had a couple of choices on internet providers as we moved into a rural area. After calling both of the providers we mistakenly picked Hughes Net. We NEVER got anywhere close to the internet speed that they promised and were never given anything but the runaround from the "tech support" which is located in another country and VERY hard to understand. We called several (more than 5) times trying to get someone to figure out what was wrong, but each time spent about 1.5 hours on the phone only to be magically disconnected each time. It even got to the point that the first thing that we did when we got "tech support" was to ask them to PLEASE call us back if we got disconnected -- which they always promised they would do, but NEVER did -- until a week after we had cancelled. We were promised internet speeds of between 7-10 mbps but were rarely even at 1 mbps -- worse than dial up.

I could write a book as to how fraudulent and deceptive this Internet Service Provider is, but I'll try to keep it short. I started with Hughes Net a little over a month ago and have now canceled my contract and am not paying an early termination fee. The first month I started with the 10GB plan, and it lasted me all the way up until three days before my bill was due. I was pretty satisfied at this point and decided to upgrade my package to 15GB, thinking this would cover me for a whole month. I WAS WRONG!!! Three days into my second month and my upgraded plan, I ran out of Anytime data. How does that make any sense? (A waste of $80.)

After the first month of our service, of which we went for the highest speed they offered for a "discount low price" (or so their ad said), everything went downhill. For over a year, we have had to call their tech support because the service was not only unbearably slow, they claimed we had used over 15 GB in less than 24-hour time! During this year, and so many calls to their tech support, there was a lady who said our bandwidth was being used for HOURS that we were not even home!

When we first got HughesNet we were never told that there would be a 2-yr contract. Then we were only given 5gb. With 2 smartphones and 3 tablets that just wasn't enough. Then we were given 50 bonus. However they are only good between 2am and 8am. I'M SLEEPING THEN!!! I will NEVER use HughesNet again and I can't wait to get out of this contract. DO NOT GET HUGHESNET!!!

So my family and I live in the country and have few choices for Internet providers. We switched from Dish to Hughes Net in August of last year. Things were good for until May when all of a sudden I was no longer able to access my wifi. I called Hughes Net and they said that everything was fine on their end that it must be my computer so I did the 2 hours of troubleshooting that they asked me to do and the end result was still no working wifi. Since then I have called them five more times, each time spending 2 hours on the phone troubleshooting and the result is the same. Everything was fine on their end and since they claimed everything was fine on their end they said they could not send a technician out to figure out was wrong. I was informed if I wanted a technician to come out and look at my equipment I would be charged 300 dollars for him to simply come out and look at it.

I pay $60 a month and since I got my service I have not been able to watch a single video. That's a straight up scam.

I purchased HughesNet satellite internet service and never got the service I was promised and paid for. Spent many hours on the phone going through tests and system analysis with phone support, only to have no improvement. Finally a tech came out, couldn't find anything wrong but installed a complete new system only to have the same problems. Now after 5 months of filing complaints and listing to apologies I canceled the service only to be charged for termination and removal of equipment. Can not recommend HughesNet.

DO NOT SUBSCRIBE TO HUGHESNET. Just purchased an iMac last week. When I started up the computer, there were six updates to be processed. One update took two days and two hours. Why? HughesNet isn't the absolute slowest ISP in existence. When we get any kind of moderately bad weather, the system shuts down. Very bad service. Do yourself a favor and learn from my mistake. Many better ISPs out there that are cheaper and better.

The first month was great then after two months two day after paying my bill I can't even watch videos or download anything. Also my bill was going to be $45.00 but that are charging me $56.87. They promised it would never go up.

Yeah I have been having Hughes Net for a while and the thing is that the service sucks. I can't play online on PlayStation. I had to call so many times and I had the basic plan but now I got the latest plan and it's still slow and sucks so I have to use my 4g phone and I can't update my PlayStation or my brother's Wii. The service is really bad. Why do?

The people of Hughes net are thieves and their "workers" do nothing but talk and try to sell you a two year contract of hands down the slowest, most awful data connection out of anybody else out there. Then just gawk when you demand it fixed. Even this website they've concocted is barely working.

Ok first of all the support is HORRIBLE. They get absolutely NOTHING done. They always ask "Did you reset the modem" which I have to do almost EVERY DAY. Then our first modem was a lemon. They refused to send us a new one for about 3-4 months. Then they said they needed to send out a tech and that the problem was inside the first time. Then the tech said the Hughes did not call them so we had to wait about THREE more days and the tech said the problem was outside. When they arrived they said everything was working fine but replaced the radio and modem anyways only to say that Hughes COULD have SENT the modem which they refused to do for 3-4 months.

We got on a 60 day trial with this company and it all went downhill from there. We were unhappy with the product. The service had too many interruptions, so we decided to cancel.... I called their customer service and began the cancellation process. I sent them 4 faxes on signed letterhead, 7 emails, and 5 phone calls and still they keep billing our credit card. As of this letter they still refuse to cancel service so I'm writing this bad review to let other people know what kind of experience we've had. This company is completely unprofessional and they have no idea what customer service is.

Hughes Net is the worst internet provider I've ever used. We will be watching movies from Netflix, next thing you know, it freezes or kicks you out of the movie that you're watching, cause it's constantly buffering. My husband was so upset that he has turned TV off. I called their tech support, and they told me that I need to turn off all my electronics HD, cause Hughes Net is not compatible with HD. Or they said I can upgrade. What the heck?! I think they really put your service to their slower service so you will upgrade. For a slow internet, your monthly goes up to $89.00. I regret ordering this Hughes Net. I will not refer them to my family and friends. They lied on their TV commercial, they're worst than dial up...

Please do not get this service if you plan on doing anything more than occasionally checking your email. I just graduated from college and I do not have cable, and I rely on my internet for entertainment. This service is very slow and I feel as though I have to watch everything I do so that I will not "slow down the service," as if it is my fault their service is slow! I have never written a review on a product until now- this internet is unbearable! My father is the one who got HughesNet and I wish that he did his research before going through with this contract.

We had HughesNet for less than a year and suspended our services due to selling our house and moving. That's where our problem started. We made the first call to suspend our account but continued to receive a bill for a few months. They never suspended our account. So after about 3-4 months that problem was finally resolved. The second issue is talking to a representative for the company that speaks clear English and actually knows what they are doing.

When I signed up for HughesNet I was told it would work with DirecTV. It doesn't. When I called to have removed because of the non compatibility I was going to have a huge cancellation fee. Service and customer service horrible. I finally had to have it disconnected after a year and half because I was paying for something that wouldn't work well anyway. I have made complaints to company from the beginning and was never able to get in touch with a manager, and customer service is coming out of the Philippines and can be difficult to understand reps. In installation the person that installed dumped ashtray in my front yard as well as him coming to my home sick and bringing his brother who didn't even work for the company. I would not recommend this company to any of my family or friends.

I have had Hughes Net for 20 months. System worked great for a month or so but then needed to be reset daily. I have had it repaired several times and now towards the end of my contract it again isn't working and will be expensive to repair and they want well over a hundred dollars to end the contract. I have been frustrated with this service since very early on in the contract and would not recommend anyone use it. They have limited data, are very unreliable, and service is hard to come by and trust me you're going to need it.

We were lied to as of price to be charged. Never got wi-fi, poor phone service. Canceled after two weeks. They terminated my service that day. Sent me a box with directions to return center part from dish. Now are suing me for 700 saying they never received it even though I called prev and they said they did. Horrible business. Never use them ever.

I have never participated in any form of communication with Hughes Network Systems. I had never even heard of the company until I started receiving billings for Internet services earlier this year. I ignored and shredded the billings, considering them as SPAM, because I know I did not have any equipment or service with this company. I just discovered, last week, that in addition to sending me bills. Hughes Network Systems also requested and received a copy of my credit report from Equifax. This is fraud!! I never authorized this company to check my credit. I never applied for any type of credit, loan, or account with this company.

Suck suck suck suck suck.... No wonder we never heard of you. Service is slow as hell, customer service worse... I'm paying for nothing. Can't wait to be without and be with a real internet service. I'd pay more just to have access.

The service we paid for was horrible after enrolling. It would minutes to open up and many times a minute or two to turn from one site to the other. Within 3 days it was worse. It came to a halt, saying we had used up our download time or something, whatever it was they never explained that when they were taking our money. We called several times and they claimed to have fixed it.

That was a BIG mistake. I'm trying to be fair when I say it was one of the worse experiences I have ever had. They admit that I had in excess of 20 calls to them because of failed service. After all that I learned how to fix the problem myself. Some days I would have to unplug the modem to reset it three or four times. They would not let me out of the contract without paying a large price. My advice DON’T DO IT.

I ordered HughesNet a few months ago expecting great quality for the high price I was paying for the service. The installer was a half a day late in arriving and was rude when he got there, and he made a huge mess with the install. I even had to loan him my tools to get the job done. A day after the service was started I was already on the phone with them explaining that it was running very slow. They gave me the run-around and did several "tests" that didn't fix the problem.

My husband and I were moving cross-country and needed telephone and internet service immediately, as my husband works from home 50% of the time. I generally do my homework. However between the stress of the move and the urgency of the service needed, I signed up with Hughes Network. The salesperson on the other end spoke very quickly and, not being an IT professional, I didn't totally understand it all. I gave them my credit card number and scheduled installation. After doing so however, I was told by several people that I needed to cancel as soon as the subscription ended, as they are known for being terrible. The installer came on time, on June 3, and after installing, he told me I should cancel the service because "Hughes Net sucks." He informed me that I can cancel in the first 3 days, without entering into the one year subscription. He told me they had to refund the money in 72 hours.

I've had HughesNet now for a year (2 year contract) and this service is pitiful. The service is so erratic that 90% of the time my family's electronics have to use 4g to do anything. Plus this service is very slow. Just in the time it took me to write this review my service was in and out 4 times.

So after getting the run around for 4 hrs I was told that tomorrow at 8 am a tech would fix the problem. Will now? It will another day. It is not the tech's problem. They are contractors and not in charge of their schedule. This is unacceptable but what can I do? This company has all of us over a barrel. In 3 months I'm telling them to shove it. The customer service is full of it. NO MORE.

On May 23, I found out that Rupert Murdoch is not the only sheep mongol in wolf's attire. HughesNet is the biggest rip-off since the Murdoch salient media frenzy. Based on the TV advertisement, I signed up for the "fastest internet" service. This is the biggest April Fools' prank. This service is an insult and the joke on all of us who fell prey to this deception. To say the system is slow is giving too much credit to fraud. This is by far one of the most deceptive TV commercial and useless service. I have used my hotspot for over a year with no problem. The least time I have spent saving an excel spreadsheet is twenty minutes. I have placed at least six calls to Hughes Net since June 04, to report the slow service. I have been told each time that the request has been escalated and will receive a call back and to date have not received a callback neither a resolution.

My internet doesn't do what I expected at all!! It always shuts off on me, I constantly have to restart it. When the router updates it takes half my internet so it leaves me with 5 gigs for the rest of the month! This is getting old and it's straight idiotic. I used to have Mediacom and I got 250 gigs monthly and it was way better than this, I just wish they would get their stuff together like them... if only I knew this before I signed up, look it's giving me problems right now, I barely got bars! Their customer service is pointless and you get nothing resolved ever. I don't know how much more I can take to be honest!

I started with this service in Arizona and didn't have issues there. However the services hasn't worked most of the time since transferring to Texas. We call the tech and they come out and it stops working again within 24 hours. Every time we call it's an hour or more on the phone. We are stuck in a contract for service we don't receive. Worst service provider I've ever encountered. Do NOT use this service!!!!

Even if you only call to ask about their internet service plans, they will issue a HARD credit inquiry to your credit card account, this will bring down your credit score like crazy, and they do this totally without your permission or even letting you know they're doing it. Absolutely awful!!

I subscribed to HughesNet in June 2015. I was not informed of the 10 gig cap on download until after I agreed to the service but the rep told me that it was barely unforced and was never a problem. When I got the service installed it was great. I was getting downloads at 20mps and all was well... The first day I checked my usage and I had used just under a gig. The next day my usage was reset back to 0 and I again used less than a few gigs. For 2 weeks my meter reset every day. Then it stopped and within 3 days I had gone over my limit. I realized this was going to be a problem. I called and canceled within my 30 days. If you plan on surfing the web any more than 20 minutes a day, watching Netflix, Youtube or anything anyone normally does now then don't get HughesNet!!!! However if you only need it to check your email once or twice a day, you may be safe..

I've been a Hughes net customer for four years and lease the equipment. They refuse to send me a wire which is their own equipment. They told me to go buy it. I'm thinking about canceling the service altogether. The techs were rude and stupid. They don't care about their customers.

I only had this service for less than 2 months. I had to call and cancel this service because it was slow. I only got 5 gbytes and the service rep said that it was enough to play games on a computer and so on. When I canceled the service they said that I had to pay 385 dollars. I told them I was not gonna pay that, and that I had to send back the equipment. I haven't called to complain yet. I read all the complaints about them first. This service sucks. Since when could a company go into someone's account and take money out without their consent. Not happy at all.

This company was the biggest mistake ever to go with. I'm limited to services in my area, so I made several call to different companies. One of my first questions are "Do you have a cancellation fee?" I was told no, and I was told that my contract was for the equipment and that I was not locked in to any term. Well as it turns out, after 4 months of dealing with the worst internet service I could have ever imagined to have I chose to cancel. Well at that point I was told there would be a 370.00 cancellation. I told them that when I signed up I was told there was no cancellation fee.

I have read numerous reviews and can relate to them all. I want to know if anyone is doing anything about it - talking class action lawsuit. I have limited internet options and work at home. This has been a nightmare. I wish I read these before I called them. I haven't cancelled yet because I need an alternative first. I'm horrified at the lack of service and failure to provide the service promised.

In January 2015 my son moved into a trailer on his boss' property and found the only available internet service was Hughes. I contacted Hughes who offered FREE installation and 30 days free trial. Two installers came out and because of the topography, had to install the equipment on a pole on top of the trailer, some 16' above ground, on the edge of a steep slope. It did not work, so Hughes recommended their premium service, which we tried and cancelled after 3 days because it did not work well either.

I contacted HughesNet in April and was told that they can give me the fastest internet service than anyone. I asked about the generation 4 service and was told that that would be what I'll be getting. After installation, I immediately started having problems with very slow speed and downloads. I contacted customer service and I was told that I only have the basic connection and that If I wanted a faster service I would have to upgrade. I agreed to the upgrade. I still had the same problems as before.

HUGE rip-off. They want to charge $400 for breaking contract when services were never correctly provided in the first place. After spending hours on the phone with 5 different people who don't sound like they even speak English, they finally got a 5 min window when I got download speeds of 13 Mbps -- close to what I paid for (15 Mbps). Only problem is, they can't keep it that way. Talking to a local rep when I tried to cancel, he says they have "peak times." They cannot guarantee speeds. That happens to be all but a 5-10 minute window in the afternoons? Tests show average download speeds of 1 Mbps. That is supposedly acceptable? NOT! Here we go -- BBB complaint being filed. I want my money back and they can keep their crap.

I moved to Phillipsburg, NJ with very limited options for Internet service. I decided to try Hughesnet since it really was my only option. Right away they paired me with DirecTV when I was very adamant about only wanting internet. When they detached the DirecTV they charged me an early termination fee which I had to call several numbers to get reimbursed. Their speeds are horrible. Their top package, 15 MB/s, was an extreme stretch. I couldn't even load simple Youtube videos or barely load emails! Their support team tried and tried again and some were actually very pleasant and helpful but most made me feel like I was bothering them. Eventually when I had enough I wanted to terminate my account because the Internet would just not load anything even off their supposed peak hours. They tried to charge me an early termination fee which after talking to a few supervisors was able to get waived.

Horrible company. Do not follow through. Claim to document things for future calls and do not. Charge for crap service. They throttle and data cap. I will be moving to a Wisp internet provider. They work in rural areas for smaller set fees with no data caps or throttles. I will be able to watch Netflix or gaming and will not feel like I am breaking data limit if I watch a few minutes of a video. Hughesnet should have a no-contract service because they clearly make their money off of billing for poor service then when you want out for this poor service and not keeping up to their end of the contract they can still legally get disgustingly low by further forcing you to provide a massive payment to get out of service. Even though they do not keep up to their end. They are nothing more than licensed thieves. Perfect example of companies squeezing people and not getting so much as a slap on the hand for it. They should be forced to close their doors.

I have a 500 MB daily plan. The allowance meter resets to 250 MB even though the system has been unplugged over night, so no one could have been using. System is password protected. Depletion is completely random. Not worth the monthly fee.

Received call from HughesNet GEN 4 offering free installation and monthly service. After hearing the "pitch" I elected to sign up as they have the only service available in my area. Proceeded to schedule the installation for 6/27/15 between the hours of 1-5pm. I then received an automated text message on 6/26/15 requesting me to verify my appointment for the following day. I waited until 5:30 pm on the 27th to contact Hughes to see where my installer was? I spent 30 minutes following the phone tree and continued to be hung up on. I finally contacted the Hughes Net seller services and of course now they answer because they thought this was new business. The CSR that was assisting me was extremely rude and talked down to me like it was my fault the installers didn't come or call.

Since the day we got Hughes net 2 1/2 year ago the internet service was so slow and unreliable. When contacting customer service they were rude and did not care about helping us solve our issues. We cancelled our service because of the poor quality of internet and way they treated us. We sent the equipment back just as instructed, everything was in the same box. They are now trying to tell me I only sent back one piece of equipment when I know I put everything they asked for in the same box. On top of that they are charged my credit card for a huge amount for not returning the item. They are dishonest company with horrible internet service and very poor customer service!

The internet has become an important tool for the people in the United States (Not only for the USA but for us the people). We rely on our internet providers to deliver us fast - reliable overpriced internet. Hughes net does not provide fast or reliable internet but is overpriced.

I ordered Hughes Net for my new house in the country. It was 1 of only 2 services available. When I spoke to sales they explained that if I was going to be using it for Netflix and E-mail that this plan was perfect. It turned out that watching 2 Netflix movies which wouldn't even play well due to the low speed used all of our capability. Nowhere did the sales person or the website say anything about a data limit. Since I bought the equipment they offered me my money back and would mail boxes to us to return the equipment. 4 calls later (all taking at least 45 minutes) with no boxes delivered and I was told I was not getting my money back. They have a deceptive sales department and the worst customer service I have ever had. And I'm out $400 for 3 days of service. Never use them.

I signed up to HughesNet when I first moved into my house. It was the only internet available at the time. The service was poor at best but I could at least check my emails at the beginning. I was paying $75 a month for a service that finally got to the point that it was more hassle to turn it on than it was to deal with it. 8 to 9 months went by of dealing with this not even using it at all by this. After many calls to the company trying to get them to fix it or let me out of my contract they finally agreed and sent someone out. They did offer me one month free service while they tried to fix it, good of them. Downside this. Agreed that they were unable to bring the service at the proper standards they would release me from my contract with no early termination fee; I was quite clear on the matter.

Apparently with HughesNet every time you call your call will be transferred overseas. They use fake American names I guess to make it seem like you're talking to an English speaking person. You quickly realize that they can't speak a lick of English and they are rude and really can't help you. Using a satellite network having to depend on a WiFi connection at all times when I'm at home. I have learned that I cannot make calls or get any mms. When I called the customer service people who are clueless of how to fix it. They blamed the problem on my service provider. I don't know how it could be my cell provider's fault. I don't even get a connection when I'm at home. They wouldn't help me and quickly hung up after having to wait 3 hours just to get the call transferred overseas.

In good faith I acquired HUGHESNET for my internet service and I have regretted it ever since. I was unable to stream movies without blocking episodes or the movie just completely stopping. I was not informed that I would only be allowed a set amount of data or that my speed would be decreased when that amount was reached.

In 2009 after the election they started to advertise a lot in south Florida to scam the people.They were one of two companies that were advertising here after everybody jumped ships. I called to get some service but when the technician wanted to bore hole on top of the roof to install the dish I was adamant against it. The representative call about 6 times trying to convince me to take their service. That was the biggest mistake I had made. The internet was as slow as snails and when I call to complain how slow it was they told me I need to pay more money to get it going faster. After about 5 months of that sham I told them to cancel my account.

Where do I even begin? All the reviews here are true. The service is HORRIBLE. Half the time it does not work at all. I gave up after only three weeks. I have a hotspot on my cell phone that was actually faster than this internet. NO JOKE. A cell phone hotspot is faster! Terrible.

At least half the time, Hughes gave acceptable service. The rest - slow service, frequent failures to connect, and terrible customer service. Their service people present a whole spectrum of ins -inaudible, incompetent, indifferent, and incapable. You can't hear, or understand them, they are unable to apply a lasting fix, they don't seem to care, and to hear them, their hands are restricted as to what help they could give - assuming competence. They also fail to keep appointments or fulfill promises. To Hughes' credit, they do offer a bland and reliable menu of lame excuses as to why they can't help. My neighbors have switched away from Hughes, the installer from another service will be here in a couple of days. Bye Hughes.

They were very helpful in assisting me with choosing a level of service. Of course a 2 year contract was required. The spiel the girl gave us was scripted. Good News Mrs. **, you can have the fastest speeds we offer! BLAH BLAH BLAH! The service is bad, it's like when your cell phone service is very spotty and breaks up. VERY SLOW. Cannot upload pictures or video to FB and haven't tried anywhere else to upload. I lose the signal so much I just quit trying to check my email and usually only briefly get on FB or do web searches. Their website has nothing but a telephone number that customers call and they will get back to you...

I am frequently, actually, usually unable to access the Internet. If I do, access is extremely slow. When I attempt to stream programs, I frequently lose visual and get a message "due to low bandwidth you can access only the audio portion of this program." When I run a speed test, the download speed result is .14 megabytes per second. This is a constant problem. I have never been any more dissatisfied with service as now. If I had checked reviews before subscribing, I would never have proceeded. Unfortunately, I bought into their fairy tale promise of such wonderful high speed internet on their TV commercials because I live in a rather remote area of Jacksonville and had difficulty finding a provider that serviced this area. Better to have no service than Hughesnet. So, so very disappointing.

We signed up for a bundle through DirecTV to include Internet through Hughes Net (HN). DirecTV described the available plan as 55 gb for $49.99, free install (We were using around 60gb with Comcast, so we wanted something close). When transferred to HN they first asked what DirecTV said for GB amount and price. Then they said free install, but a $199 "equipment deposit" was required. When I complained, they offered to credit my account $50.00 after the first bill. They then said they needed to charge my account $59.99, but $50 would be immediately refunded. I assumed this was how they verified the charge account and agreed. To date, neither of the $50 charges has been returned - I was expecting a credit on my first bill received today.

In order to get the service you need to sign up for a 2 year contract. One year in, my job changed and I needed to use an internet dialing program for work. Because of the Latency of satellite internet (amount of time it takes for signal to ping from point to point) it made calling impossible. Needing to make the change to cable internet, I was required to cancel. Canceling 10 months early costs 220. They sold me on a suspension of service, 9.99/month which lasts 6 months where they are charging me for the ugly satellite on my roof I want off. I feel like Hughes Net doesn't care about retaining business. I wish I had never started this service. If waiting on the phone to talk people who can barely speak English, transferring you from one department to another and do not know the concept of CUSTOMER SERVICE is your idea of a good time, by all means sign up for Huge Debt!!

From the moment I signed up it's been all LIES! NOW I'M STUCK IN A 24 MONTH CONTRACT! Don't believe a word they say. Find another internet provider. I was told at that time I signed up that the Hughes Net offered unlimited internet (the only reason I signed up) quickly found out that is not true.

First of all I called to cancel my account. The last day of the time limit they given me customer service said I never end. Called to cancel my internet service. I have the phone call in my phone records. Then the next day account was still active. I called to ask why they said I couldn't cancel. There was no record of it so they canceled me next day then I had to call back because we couldn't get on computer because it wasn't suppose to be canceled. Then they charge me $25 to turn back on and raised my plan $$ and now they are saying I will be charged $400 to cancel my account???

On April 3, 2015, Hughes Net installed a new satellite dish on our home at **. This is a vacation home and we have only been down a couple of weekends since that time. After 2 weekends with no internet and only some television, we discovered today that Hughes Net is our problem (and not our router which we have tried to troubleshoot [with no success]). I am writing to you because I have spent the entire morning and part of this afternoon trying to get help from your customer service department. Three different times, I asked to speak to a manager but they were not available. The problem began when we ordered service. Today is the day when we discovered the errors made on that day.

First the equipment was not in stock, then took an extra week to put it on my house. Now I have the slowest internet around, Dialup is faster. I get 4G with my phone that is 100 times better. To top it all off, I can not get through to a human at a call center after holding for 56 min.

I have been with them almost two years no issue up until now. Today is Sunday and I received the bill yesterday. Now while on the internet. I am receiving pop-ups. Payment not received, if not received soon you will be shut off. I will call them tomorrow and I will refuse to give them a credit card. The last time I gave them a credit card was due to the router failing and they made me buy another one. Then they took it upon themselves to bill my monthly charges on it. Once the two year contract is up I am changing providers. Not only am I upset I am insulted.

I ordered the service due to claims of faster internet and specifically requested that the dish be installed on the house not in a flower bed. I get home and it is in the flower bed. This upset me greatly but I thought I could live with this annoyance. However, when the service was almost non existent and it was pinging off of Kansas City I knew I had been taken. I contacted them and after long discussion they said they would cancel the service and send out a return slip for the equipment. I asked what did I need to send back and was told only the equipment in the home. They did not want the dish back. I asked again to be sure and they said, "No only the equipment in the home". I could do with the dish whatever I wanted to do.

They are the worst. I signed up 8 months ago only to deal with slow speeds and worst of all, only 15 GB of data for $70 a month. You burn through one movie on Netflix for 2.5 GB's. I was constantly having to look at my data. To make sure I didn't go over. What a waste of time. I called another provider and now for $60 a month I get faster speeds and 300 GB's a month. I called Hughes to cancel and of course they were rude as ever. They also are charging me a $295 cancellation fee cause I cancelled before 2 years. Amazing. Please trust me... Do not waste your time with this horrible company. You will regret it as I did.

Unable to get on line as needed because the network is too slow. Hughes stated it was my wireless connection. I can't do the things they stated I would be able to do with their services. Complete false advertisement: "If you can see this commercial you can get this service." It doesn't work properly and they want let you out of the contract w/o paying a hefty fee. Why pay for what you can't get or use.

I signed up with Hughes network in January of 2015. Since then, they indicated that the best service they had would be 10Gigs a month. I do not stream, but I do come home after work and submit paperwork to my job via email. The pages lag to open up, but they say it's my fault. They are charging $90.00 month for services I am not receiving. The internet works for 8-10 days, when I try purchasing their famous tokens they don't load up cause there is always an error on loading up pages including their own page. This has gone too far, and I want my money back.

HORRIBLE. Don't get HughesNet. Limited to certain amount of data per month. This is 2015. I thought dial-up was bad. This is worse. Why would I sign up for limited data? This is a consumer nightmare. I'm just trying to pay a credit card bill and cannot. I'm hoping Consumer Affairs reads ALL of these comments and does something about this HORRIBLE company. Just as many other people have commented, I am now stuck. DO NOT SIGN UP WITH this company. Consumer Affairs, please help us.

I was locked into a 2 year contract. Worst mistake ever. I have had nothing but non-stop problems. HughesNet actually was going to charge me to send a technician to re-adjust the satellite so I could get my service back. A service I already pay for! Their customer service techs have difficulties speaking and comprehending English, which makes calling customer service even more difficult and frustrating.

This HughesNet is the worst system I ever used, and always get errors not hooked to the internet look and I am. Check my system on my pc checks okay. It can be a sunny clear day and slow and get more errors saying "no internet service." People tell me to move the dish around. I tell them "why would I do that? Did the house move and throw off the dish?" I checked the dish. It is where the setting post to be was. Sent out a new server. What good that did? Time to go to Wild Blue. Living in a island I need a system reliable 365 days a year. That is one of my life lines - the satellite system. I missed so many emails that I found out I didn't get. Even when I did get some I sent a reply and they never received them. So I lost out due to Hughes satellite service.

I signed up for HughesNet in December 2014 based on the promises they made on their television commercials. I was so convinced the service was perfect for my needs that I bought all the equipment outright and paid extra to have the cable buried so that the dish could be installed exactly where the installer said it needed to go. After 6 months of suffering with this service, I'm giving up and cancelling. The service has been much slower than promised averaging less than 1 mbps download speed. The data usage is exorbitantly higher than even my MiFi Verizon pack. Service interruptions occur regularly, even on clear days, for no apparent reason. HughesNet does not live up to any of the promises they made. On top of that, they are charging a cancellation fee of $340 when they didn't provide me anything. I recommend you avoid this company completely.

HughesNet is a classic bait and switch company. DO NOT USE HughesNet for internet service. The data cap is VERY LOW (Starting at 5 GB. Yes, less than a cell phone). The service is VERY SLOW. You will be able to type faster than your web pages can load. The cost is MUCH higher than most other providers. In all honesty and sincerity, I urge you NOT to use this company for internet service. Not only are their services inferior, they are expensive and unethical.

Called to ask about service 'cause my neighbor referred me. And all the service representative wanted to know was why I wanted this internet instead of a local company. Then he hung up on me. I sure won't refer anybody to them that's for sure. Why does it matter if I called them for internet? I'll be sure to tell my neighbor how I was treated.

My service is very poor.. Runs slow, and the packages are too expensive for the amount of GB you receive. The unlimited usage is really a joke because it don't start until after midnight when other people are sleep..

Hughes Net is slow and like all satellite service - outdated. I agreed to service in March 2015 and was told then that Hughes Net Satellite Service had been updated with faster data speed compared to service that I had 4 years ago. Living outside of cable service, my internet options are limited. So, I agreed to have the big Hughes Net Dish attached to my home. Right from the start, I could see that the service was similar to dial-up speeds. I should have never disconnected my Verizon MiFi - much faster 4G compared to outdated Hughes Net. It has only been 3 months, but I am disconnecting Hughes Net and asking them to take the unsightly dish away from my home. I know they will charge me $400 for early termination.

My husband and I decided to bundle internet with our DirecTV package. HughesNet was the internet provider they had available for our area. We ended up getting the 55 GBs for $39.99 deal. The service was pretty decent, however a friend told us that he got 250 GBs of data with Vyve for only $49.99 a month. I decided to do some research and turns out that HughesNet's 55 GBs plan is only $39.99 for the first three months and then it goes up. I also discovered that HughesNet had terrible reviews (something I should have looked at BEFORE I ever signed up with them).

My husband and I ordered 15 mbps speed for 120.00 a month and upon installation day, the guy putting it up mounted on side of house facing a huge tree, he told me he did not want to go up higher on my two story home. Ok then, service is on. Expecting 15 mbps, I do a speed test and realize that for 4 days, I cannot get anything over 4 mbps, typically 3 and change... the ping was 1100 ms. Could not do a darn thing on this service period. I call to cancel my service after 4 days and I was told I would get a full refund of 238.00 dollars minus 1.61 for the usage of 4 days, paying for data... another scam in itself. The customer service person told me that after 24 hours, I could have the money authorized to go on my card, so I call to do this and after an hour and a half, they fully back out of original agreement, pretend to talk to managers but they all sounded like the same person acting... weird.

I cannot agree more with all the other people here. I was puzzled this company even can survive and advertising their service in this country. Extra poor internet service, lying in front before you sign up the service, no customer service. This internet service is basically garbage. Period.

I ordered internet service and was told I would get 10 meg download and 2 meg upload. They installed dish that was only capable of 5 down and 1 up. When I asked they said the new dish did not support a static IP address, which was a lie. Called in technicians 5 times over 2 months service never worked right, always crashing and only had .84 download and .34 upload. Do not get Hughes Net.

BUYER BEWARE!!! I signed up with HughesNet at the end of April 2015, we are now at the beginning of June 2015... I just wanted to say that this company has NO ethics whatsoever. From the day I ordered it the sales person told me it would work great with Skype, Go to meeting and other business applications... that wasn't the case. I experienced HUGE Lag times, Dropped sessions and unreliable internet speeds... I really should have read the reviews before making the commitment. Now that I've only used the service for a little over 1 month I'm being charged a 400 dollar cancellation fee... WTF. And even with the 50gb Plan I had, I burned through it in two weeks... Worst service ever!!! APRIL 27th - June 8th.

Got the internet from Hughes Net. Couldn't even get on the internet so 2 days later I cancelled the service. They asked me why. I told them what the problem was so they cancelled it. Didn't have it long enough to generate a bill and the person told me I won't be charged anything so they sent me a box for their equipment. So I sent it out on 5-22-15. They received it on 5-28-15. On 6-1-15 they took out $327 for no reason and that money was for my bills. So I called up. The guy told me I had to wait 7-10 business days to get me money.

Our bill has never been what we were told. Tried to get an itemized bill so we could see what was using so much. To my dismay, they do not offer itemized billing!

Service never worked properly. I've upped the plan to try to see if I'd get better service. What a mistake. DirecTV bundled me with HughesNet. They offer no support on fixing the issue. Basically my problem now. Been two months with garbage service. Would not recommend them even if it's your only choice. Don't bother. It's the same as not having internet so you won't be missing out. Oh and the cancellation charge of 400 is very nice as well. If I had the service that worked in the first place I wouldn't be cancelling it. Hope all these reviews helps other in not making the same mistake many have done. I'm the last person that you would find in wasting my time on a review. But if this saves at least one household from a expensive mistake, it was worth it.

CUSTOMER for 5 years. Service decent at best. Found out I could upgrade to Gen 4 for free, free installation, and same monthly rate. Process was quick and easy. A month later while reviewing my bank statement I see a hidden charge for $199 installation and $199 equipment purchase, when I clearly lease equipment and was told installation was FREE. After hours on the phone they said I'd get a refund, but it could take 5 business days to process. Now I'm unable to pay my power bill and I have a 5 year old son who deserves a home with power. Never been so upset and worried as I currently am. Praying they don't cut my power off before the money is put back in my account.

Not wanting to get my already dangerously high blood pressure any higher, I'll just relate the latest terrible treatment I received from Hughes Net. I was foolish enough to advocate direct payment for my bill every month with my Visa account and so had to call Hughes to cancel that problem. Then after waiting for over an hour and being told every 5 minutes how busy they were and my wait could possible be from 5 to 15 minutes every time, I hung up and tried over and over again to reach the billing office or that portion that is suppose to handle my problem. When I finally did, I told them that I wanted to cancel my service. Talk about a runaround. They said, "I had to answer some questions." I told them that I was cancelling because I couldn't afford them anymore and I'd sell them my computer cheap if they wanted to buy.

The sales rep promised me to get unlimited data plan, even though they didn't have such plan available, and I sorta felt a little suspicious about the guy but then again I thought it will be great if it works the way he explained. It was the my biggest mistake ever, and everything just went hell afterwards. All the things that the sales rep explained was a huge scam and the company even shielded him and didn't even bother to resolve anything for us, but rather they charged us $400 early termination fee, which is even more ridiculous because I called just about 2 days past the 30-day trial when I finally figured out that all of what the sales rep was telling me was all lies.

About 3 months ago I started having trouble with my HughesNet slowing down during the day and locking up my laptop. I would have to completely shut it down and reboot. I called HughesNet service and got a very nice foreign person. I gave him the problems and he ran a diagnostics. He said my wi-fi router was not working properly. I would have to buy a new wi-fi router and they would have to have someone come out for $100 to configure it so it would match HughesNet. I said no I did not have the money. Things got worse so I called again and told the foreign person the problem, she said for $100 they would come out and realign the dish. I said no because I only had poor reception during high peak times and during odd hours it worked fine.

Customer service is awful. Talk to anyone is almost impossible. Most operators are 3rd world and barely speak English. When transferring calls to tech support I have gotten cut off many times. My phone is HughesNet also, and the reception is awful. There is an echo when on the line. Whatever you say is repeated in an echo. There is a lot of static on the line, and sometimes calls are dropped for no apparent reason. They check it and it say it is 100% operational and see nothing on their end of the line is wrong. Now I would like to get rid of HughesNet and it will cost $400 to cancel. All of the reviews are bad. I haven't found anyone who likes it. They are just waiting till their 2 years is over.

Call over and over.. Very rude to me. Put dish on top of rental mobile home after I told them they couldn't put it on the house. Called and they refuse to remove and repair.

I signed up for an account on consumer affairs just to save the next person who thinks this company might be even slightly ethical or that the service is okay. It was the worst internet service I have ever had in my entire life. Broadband is way better. Worse, they outright lie about the cancellation policy and charge 100s of dollars. I was kept on hold for hours. For your own good, avoid this company at all costs.

After multiple attempts at correcting connection problems, the customer service department was of no help. I was directed to "Advanced" account services of several types that either were of no help, or the phone number I was given did not work. I asked for return calls that were never received, was made promises that did not come true. In the end I paid to have this service disconnected. Honestly, dial-up would have been more effective.

Terrible, in every way possible. We had just moved and this was our only option in that area, unfortunately I didn't read any reviews before signing up. The service is awful, we have to reset our modem several times a month to get it to work, and it's still slow. We go through our data half way through the month. I even called to complain because I couldn't see how our data was being used like that, we both have full time jobs and are only home in the evening for dinner, showers and maybe a movie before bed.

Living in Sedona, AZ, your ISP options are limited to two companies (as of summer 2015), and if you live up a particular canyon road, you can select from one ISP. As an alternative, we opted for Satellite internet service through HughesNet. Considering that we are in Sedona where it is sunny 95% of the time and this sporadic service was experienced during the entire YTD length of our contract (April and May 2015 so far) with a direct connection to the modem (no wireless router), there is simply no excuse.

I switched to Hughes internet and phone services with the promise to receive fast internet at a lower price than my previous internet company. Pretty soon I realized their internet service was really slow and the monthly fee was higher than the previous internet service I had. I called on January 5, 2015 to cancel their services and I was informed I had to pay $550 penalty fee. I discussed with them their company had just mentioned it was a contract, but I was never informed of the penalty amount I had to pay and also the internet service was very slow. They lower the penalty amount over the phone to $300 and sent me a box to send back their internet equipment and I did.

Worst Customer Service EVER! I called to make an inquiry about canceling my service due to a move. The place I was moving did not allow satellite dishes. The CSR told me that to avoid early termination that I could transfer my service to a friend. I told them unacceptable, that as a long time customer, I would like to cancel it so I can come back as a customer in a year or two. They told me no way to do that.

I've made a huge mistake thinking that HughesNet really was high speed, it is not. We are on a fixed income and are paying out extra each month that we cannot afford. We are disabled & retired, but that is no consolation to Hughes. All that is done on this laptop is to play one (1) game on Facebook, sometimes I get onto MSN to play 2 or 3 quick games. Then, when I try to get back onto Facebook to play my game again it does not load. HughesNet says we have Gen 4 which by the way is crock of poo, we tell them their commercial is wrong in misleading people into believing they have the best internet service and high speed. What they do not tell you is if anything goes wrong with their equipment while on your premises YOU have to pay out for the repairs/replacement of said equipment. Mind you, you are only renting.

Signed up for Hughes net because it was the only internet provider where we live. Had no other options. I'm the one who called and set up the account, yet somehow my boyfriend is the main account holder. When I called to take my credit card off auto pay they told me that I needed his permission to take the card off. It's my credit card!! Then we kept having issues with the internet service. The guy who set us up told us that the larger package would be more than enough for us.

If you are considering a switch to HughesNet DO NOT DO IT! The satellite Internet is unreliable. We cannot stream YouTube or Netflix. When our Internet went out completely, customer service could schedule a repair in SIX DAYS. Or wait - they would come out in two days for $30, then the repair person called to say he couldn't come out at the scheduled time but could come out in four days for $30.

Due to where I live it is the sole internet provider. Customer service is phony once you get through all the computer-aided voice help and you get to talk with a foreigner who barely speaks English. Aggravating, once you do the simple checks that you already know enough do prior to calling the idiots. They go through the little stupid checks you have done. But they're good at self-control because I try to piss them off and they just remain so polite. I do not know how they do it but they have the ability to slow the ISP down to a snail's crawl and my Norton Security lets me know every time they do it. And not once have they ever fixed the problem, but after a major tirade with them the ISP speeds up...freaking Amazing. CONSUMER, BEWARE OF THIS PRODUCT. IT WILL LEAD TO HEALTH ISSUES.

Hello there! You're probably here looking at reviews for this company because you're thinking of buying. Don't. If you can afford it and have it in your area, get ANYTHING else. If you can't afford anything else, then just don't have internet because you'll bombastically be paying for just that -- no internet. We bought this about two months ago and I was furious with it by about the second week. Don't bother calling customer service because they don't help at all. Again and again I thought it was my router. I would restart it and even went as far as to buy a new one. They take out unauthorized amounts of money from your bank account AND their cancellation fee is absurd. And trust me, you'll be cancelling if you buy it.

Much like a lot of people that have complained on this website, they are overstating my usage and charging me to restore service. They said I used 20GB in two weeks. This is a lie. I have installed my own usage monitoring software and the difference between what they say I use and what I actually use is substantially different. I am not an idiot, I am monitoring my protected router to capture all data used in the house including phones. I have filed a complaint with the FTC and I urge all of you to do the same. They have been found guilty of shady business practices before. I have no choice but to use them because of where I live. I would be interested in pursuing a class action lawsuit.

Honestly your company should quit advertising they are the best and fastest satellite Internet company, since it is untrue! I can't wait to be done with the contract that binds me to what has only been a waste of my hard earned money! I would be happy to tell you everything I found your services lacking, had I been able to open a website in the nine months I have been paying you for nothing. Happy customers are hands down the best advertising anyone selling services can get! Just saying.

My internet work maybe 1 day a week for 6 month. Every time I call they could not find the problem. On March 7, 2015 I had it cancelled after my 2 year contracted expired. I was told to return modem and cable. Which I did. I specifically asked if I needed to remove the dish off the roof. I was told no. Two month later on May 7, 2015 my credit is billed for $151.48. I call to find out about it and was told I was suppose to remove some part of the dish and return it to them. I was not told this in the initial conversation. Had I been told that at first I would have send the part. The new internet provider told me they gave me an old dish that had something to do with the internet going in and out. If you want poor service HughesNet is the Company for you.

Most days we are without internet. As soon as it starts to sprinkle, service is down. Calling tech support guys are pleasant however not real helpful. Requesting a call from Hughes does not get a result. We have had them for 2.5 years and always the same issues. Time to move on to Verizon.

My husband ** not ** as HughesNet calls him. After moving HughesNet took over two weeks to have service moved suppose to take one day. Never worked called and complained didn't matter. Just had to take radio off myself and found why my service didn't work well - wrong screw stripped half way in. Thankfully contract over.

HughesNet was the only available service in my area at the time I built my home. They required me to sign a 2 year contract and the WiFi is horrible. I can't wait to get out of this contract.

Was looking for internet provider, DirecTV is bundled with Hughes Net. Did not feel too comfortable but ordered it anyway. Started researching Hughes Net, felt even more uneasy. Decided to cancel. Call DirecTV and cancelled. They suggested that also call Hughes Net. When I called and cancelled my order, got terrible customer service. Did finally get order cancelled.

Internet streaming pauses for several seconds every five seconds. I called HughesNet and got the runaround -- long periods of time on hold, they'd ask me several questions, then say they had to pass me on to someone else. They said they'd send a repair technician, and although he made four appointments, the technician did not show up for any of them. I cancelled the service. HughesNet said that they would charge me a $140 cancellation fee.

I cancelled my service with Hughes Network. I was sent a box to return the equipment. HughesNet wants me to get on the roof and detach a radio from the dish. I am not going on the roof of my house nor am I asking anyone else to do. I may fall, or electricity may strike me. Also they are trying to charge me for someone to come to remove the dish or the radio from the house. I have the power supply, lan cable, and modem ready for shipment. I am not going on no roof to detach a radio from the dish.

The first experience was that the installer didn't come. They said the credit card didn't go through. However, it did and now I'm dealing with being double-billed. Of course HughesNet has no record of it, but it is surely on my credit card statement. So I had to dispute the charge. When I signed on with them I explained to their customer service rep what my usage habits were. Two day after the installation I had no internet. She did not tell me the truth, but I'm sure she received her commission. I called to see what happened and was informed that I'd used my monthly usage allowance. WHAT?!!! So I tried to cancel. They wouldn't let me but insisted that I upgrade to their next plan. We were in the middle of our move so I did it just to give me a little more time to check out my internet options.

Please read all reviews before using HughesNet. The company is horrible, the service is not even worth mentioning. The customer service is overseas and no one speaks clear English. This company promises fast internet and it is worse than dial up 20 years ago. They will install, make false promises and then charge you $400 to cancel even if the service is not working.

We upgraded to Hughesnet Gen4. The service is awful - Every few days I have to restore tokens. There hasn't been any changes in our household, also they said we would have faster service but I haven't seen any changes. What a rip off.

I called HughesNet to see if they were cheaper than Comcast. I was immediately put on hold for 6 minutes. I hung up. I was then on my phone when an unknown number called a few times. I didn't answer. I got a voicemail from a customer service rep from HughesNet. He called again and I answered. He said "It's about time you answered! You called me first." I explained that I was at work and busy and that I would call him back. When I called him back he was very rude and arrogant. He gave me a price. I said "I was hoping it would be cheaper than Comcast." He immediately hung up on me. I don't need a follow up but I would like the Company know about this jerk! His name was ** and his direct number was **.

What a disappointment! You have to sign a 2 year contract and when you call to complain that your service doesn't it takes 30-60 minutes every time! They troubleshoot it reset the signal and you're good until the next day! WHAT A JOKE!!! And to get out of the contract you spend $300! I can’t believe what a rip off and lack of customer service. My daughter does online schooling because of medical problems and she can't even do her homework! The internet is SLOW! The service is horrible and very expensive!

We were tired of paying through the nose for cable and getting nothing but reruns and infomercials. So we called this company. The deal at the beginning was both promised by the installer and the headquarters office was unlimited for around 75.00 per month. Well, not anymore than 2 months into the plan and we are informed it's not unlimited [unless] you watch your choice of movie company's [netflix], [hula] that it is only unlimited between the hours of 12 am to 6 am, and for two weeks we have not even had a tv - just phones but went through over 10 gigs of use.. we call and get no answers, just more lies and how it's something we are doing, and most the time the person on the other end cant even speak English clear enough to make it through a single call.

We are unable to get cable or DSL and ended up signing up for HughesNet. When signing up the associate guaranteed me that it would be a fast enough service for me to be able to use remote desktop and stream netflix however this is far from the case. Using Remote Desktop is basically impossible. The amount of latency you experience leaves you with about a 10-20 second delay in any clicks and mouse movements. We bought a new router and even would plug in directly to a LAN connection and it would not improve the connection speed. I called to speak with their customer support and they explained to me that 2mb up is an appropriate connection speed but I could upgrade my service to their highest package and that would make a different... Of course it did not. When calling to cancel the service after a full year of trying to make it work they are demanding a 250.00 disconnect fee. DO NOT waste your time w/ this service.

We returned home a little over a week ago and our power was off. After the electric was restarted I found that my Hughes Net Modem had failed. I called the company and was talking to a woman in the Philippines whom I could not understand. She said that they would send us a new modem but that it should arrive in 8 days and not longer than 45 days. I said I would pay for overnight shipment, but she told me the 8-45 days was the best she could do.

We have had Hughes Net for quite a while, around 2 years. We have been quite content, although at times I wished that I could get better internet. I now realize what I had was good enough. My internet started to act strange around 4 months ago, shortly after winter break. The speeds dropped from 5 mbps to around only 0.10 mbps. This has persisted since then, occasionally getting better, however, usually only at night. I'm told that this is because more people are on during the day. However, I don't see how this should affect a satellite with a capacity of almost 5x the amount of people that Hughes Net currently have a contract with. This just utterly makes me angry.

This was, by far, the worst internet experience I have had, since dial up service, years ago. If I was blessed enough to have internet at all, it was so slow that I could get up, go do something else, and come back to the page still loading. I called, talked to the forum support and nothing was happening. The installation guy couldn't even do anything. They don't check to ensure you have working internet, when they leave and only say that you should probably upgrade. I tried that. Nothing happened at all. I would have internet for 2 hours, if I was lucky. One cloud goes overhead and it's gone. I was talked into this by DirecTV as a package, since I had problems with price changes with another monopoly cable company on their package deals. I asked every question, concerning the speed and dependability of Hughes, and was told it was even better than what can come from the cable companies. Nothing was true.

Had to go with this service due to where I live. Was told it would be 71.00 a mth. I decided to cancel and the guy offered me a deal of 49.99 for 12 MTHS. I decided to take deal but they would never come out to install. Everyday the truck is broken and after reading reviews I think I dodged a bullet. Terrible customer service.

DON'T subscribe to HughesNet Satellite internet service. Poor technical service and customer service. We placed three service calls. Scheduled and stayed home. Service tech was a no show on all three scheduled service calls. Two Saturday and one Friday. HughesNet customer service said the tech showed up and no one was home. We contacted the installation and service tech subcontractor and they had no record of a service call for our address. We discontinued our service. HughesNet charged us a cancellation fee and sent a box to send their equipment back. Just called UPS to pick up the equipment and they wanted to charge me to pick it up.

HughesNet defaulted on the contract by not providing the service they agreed to provide. The internet speed was poor and taking up to 5 to 15 minutes to connect. I made multiple attempts over four months for them to send out a technician to view and would not send anyone out. Since I was forced to terminate the service early, they continue to harass me after two years of termination for the early termination fee of $325. I need help to close this out. I refuse to pay the early termination fee.

I phoned Hughesnet to place a new order for internet service. While the customer service person was pleasant, he was obviously new and not well trained. The "party" atmosphere in the background was unbelievably loud and extremely unprofessional. Prior to setting up my account, they ran a credit check. I was told I did not get approved. I have had an excellent credit score for 30 years. A manager ran my credit again and it also came back as too low. Over 200 points below my FICO credit score. Obviously I was upset so spent time and money to find out what was happening. My credit score from three reporting companies came back as expected, in the excellent range. There was no unusual activity to arose concern. Hughesnet said they could not provide me with the letter I requested to explain the credit denial.

This service is completely fraudulent. They claim to be able to provide speeds to stream service such as Netflix and VUDU but can't complete one episode without wasting 15 mins or more buffering. The customer service over the phone is worse than Dish Network and I thought they wrote the book on horrific service. Instead of admitting that their service can not handle streaming they try to dangle a higher price service with more non-existent speed. I will be filing a complaint with the Better Business Bureau. That may not be the end all of the issues but I will do all I can to spread the word that Hughesnet is not only the worst internet company I have ever dealt with but I would go so far as to say they are they worst of the business.

The worst internet I've ever had on top of billing me 340.00 for early termination. This company is terrible.

We have had Hughes net for a couple of months and we have had nothing but problems. Half of the time we don't have service. When we do get service it is so slow you can't do anything. They said we could stream Netflix. They didn't say it would take literally 3 hours to watch 30 minutes cause of it being so slow or having to search for a signal. I would not recommend Hughes net to anyone.

These people took money out of my account when my bill was paid in full. No notification. When asked to talk to a supervisor I got the runaround and they told me it was for sales tax from my first bill.

I should have read the reviews before going with HughesNet. They assured me my speed would be so much faster than AT&T so I switched. It is faster for the first day of the billing cycle and then you are out of Internet time and can't use it for anything. We haven't even been able to watch a movie or download anything from the wifi. It's ridiculous and we are stuck in a contract with them for 20 more months. I hope time goes by fast so I can cancel.

I have been a Hughes customer since last August. Every month I complain about my internet. They say I'm using 10gb in less than 4 days every month. Last week it renews my data on the 6th of the month. Anyway last week when it renewed I was in the hospital for a heart attack. Stayed 4 days. No one in my home those days. And it's only my husband I. And they said it was using 350 mb every hour!!! I have begged, threatened and they will not send anyone to see what the problem is unless I pay 150.00. Please someone help me!!!!

We signed up with HughesNet when we were told our new house had limited options for internet. We used the service for only a few months and it was awful. We never had a connection. So, when I called to cancel they said I had to pay an early termination fee of $250. I don't agree with having to pay a cancellation fee when the service was crappy and we could never use it. They sent a box to return the equipment... We packaged the modem in the box and sent it back as instructed and paid our final bill in March 2015. Now it is May 12, 2015 and we are seeing a pending charge of $212 to our bank account. So I called HughesNet to tell them this was a mistake as we cancelled service and paid our final bill (the early cancellation fee) months ago. They proceeded to tell me that the charge was being assessed for failure to return equipment.

We moved and I did not have my Hughesnet disconnect prior to moving, once we moved I called and had the account disconnected. I was unaware that we needed to get something off the receiver prior to moving so I was charged extra for this piece. $213.50. When I called there was nothing they could do to refund my money even though I am unable to go and get that piece of equipment - ripoff.

Unfortunately this is the only service available where I live. I was dealing with the old system, but kept getting pestered to upgrade to Gen4, so I finally did. But how is it an upgrade? Before my bandwidth replenished itself every 24 hours, now it is only once a month. If I do nothing but browse and check my email the bandwidth is gone in less than two weeks, and then the system is slower than dial-up used to be, I kid you not. The only way to get back to normal is to buy tokens, which ran out in a couple of days. I generally try to find something good in all things, but Gen4 is not one of them. It is a rip-off.

Escape now! Don't do it! Slow service. Slower than a snail. Even their home page is **. And if you try to cancel they will charge you for your life. It's like making a deal with the devil. Worse company I've ever done business with. The only reason I went with them is because my neighborhood is new and no other companies serviced them. But had I known I would've been better off driving to a nearby Starbucks and using their wifi than to use this.

I was looking to get away from an internet company that didn't offer a fast speed service. Hesitant to go to cable and seeing I already have DirecTV I decided to go with Hughes Net. I called and they told me I would have 10 GB plus 50 GB as bonus data...Sounded great. Told them I had kids that used Netflix so I needed a service that would support Netflix. The agent said I would have no problems. So I set up an install date. The day came and the installer came. This is the first sign of bad service. The installer kept insisting on putting the huge dish on the side of my deck after I said I didn't want it on the side of my deck as I park next to the deck and it could get hit by the trailer. After this argument he finally put it where I wanted it.

Without a doubt, the slowest and least dependable service I have ever had. Not at all what they advertise as far as speed, and constantly timing out in the middle of a download or session. 0 to 5 stars, I rate Hughes Net an absolute 0. Do not get this service.

I had to move and I cancelled my service. While on the phone with their tech, I had him talk me through the items I would need to have returned to their company. He confirmed that the only two items I would need to take with me for return was the Modem and the small box next to it that plugs into the wall. I specifically asked about their satellite and I was told not to worry about the satellite - they didn't take those anymore. I took the items the tech and I had discussed and moved 12.5 hours away.

Was billed 200.00 after my 2 yr contract was up. After returning the equipment back to them I have a UPS confirmation packed was delivered. The whole experience with them was a very bad one. System was too slow, never worked right.

My problem has been my data usage. Starting a couple months ago, I noticed my usage was being used faster and faster and I wasn't doing anything different than before. I only have 5 months till the end of my contract. But I sure feel my data is being taken from them. I don't have a wireless connection so, they told me no one could hijack my data. So why has it gone from going month by month making it through, the month with a little left to running out of data in two weeks. I had to buy more data - spent 9$ then another 9$ a few days later, then finally additional 5$ to make it through the month. All this while using my computer, the same way all this past 1 3/4 years. I can't wait to cancel. I feel like I am being robbed, but I can't prove it.

Their sales rep failed to notify me that they would be conducting a hard credit inquiry. We are in the middle of purchasing a house and had they asked for my consent I would have declined and postponed the order until after closing. When I tried to resolve the issue with the company I got major run around between sales and pre-install. Instead of trying to address my concern, a number of staff tried to convince me that I was wrong and that it wasn't a hard credit inquiry and most of them were very condescending to me.

We stumbled onto HughesNet via DirecTV bundle. The agreement was that we will be charged $59.98 immediately. The first month we would receive $50.00 gift card which will be subtracted from our account. Therefore, our first bill would be $9.98 plus taxes. HughesNet charged $1.00 to my account without my permission! They also charged $108.58 instead of the $59.98 we agreed upon. I called and a someone was very helpful in resolving the issue (apparently the sales person mistakenly charged us connection fee). We agreed to have our account credited and we would not have to pay for two months. The internet service was worse than dial-up! We struggled to get on the internet all the time! We have called HughesNet almost every week since March 26!

Me and parents got upgraded gen 4 service, when installer installed the wrong name to the wrong house, HughesNet wouldn't allow anything to be changed. Since then I had my dad's service at my house and my service at dad's house, now I am wanting to cancel service at my house (yes it's in my dad's name thanks to the installer). Won't recommend them to anyone.

My first mistake... I didn't read reviews as we had no choice for service when we moved to a remote area. 2nd mistake... I signed a 2 year contract. We had to move after 5 months due to expense of utilities. Moved into our RV for 2 months to get ourselves back on track. Direct gave us a 6 month grace period, for free. Hughes charged us a little over $10 a month. Then we moved back into an apartment complex. Hughes satellite was not allowed to put up dish. I talked to many people on phone. They said the best they could do was give us a 50% discount for the buyout of contract and we only had to pay $155. For someone on fixed income, this is a hardship. Beware of Hughes Internet service!!!

This is the worse internet service ever. They overcharged our account and then tried to tack on a prorated charge. Besides that the service is super slow and not worth your money. Please use another service.

When I called with inquiries about switching to HughesNet I was told and sold a complete bucket of lies. After all has been installed there was no customer service. There is also no internet. We can't play games. Watch Netflix. Can't do anything and they do nothing. Do NOT go with this company if you want internet. Go with this company if you want frustration and to waste your money. They don't deliver what they tell you when you sign up. I shouldn't have to pay a fine to get out when I'm not getting the service that they sold me to get me to agree in the first place!

I got HughesNet because I owed money on a bill from the cable company and could not afford to pay it at the time. I was told I would get up to 10mb per sec. for the first *** amount of data then it would be throttled down to 1mb per sec. I can live with 1mb. However when I got throttled it went down to around 110kb per second. Just slightly better than dial up. I called and was told the salesman misquoted the actual speed. Needless to say I cancelled before my 30 day trial was over. Don't get this service. You don't get enough broadband to justify the large monthly fee. If you have a land phone line you're much better off with dial up or DSL.