HughesNet Reviews

HughesNet is the worse internet server on the market. You will be wasting your money if you chose this company. The service is non-existence, the internet speed is the slowest. Stay away from HughesNet. Using this company is a waste of your resources.

I have been paying for internet with HughesNet for two years because they charge too much to disconnect the service and the service is too slow. I can't do my homework and they constantly overcharge my account. They don't deliver what they promise. I have to argue with them for over an hour and at the end they said they cannot refund $57.71 that they charge extra to my bank account. If there was the option to give in here zero stars that will be my rating for HughesNet.

I contacted HughesNet to cancel my account. After an hour of waiting on the phone I finally get someone who can help me and they ask me lots of questions about why I want to cancel which I'm happy to help with in the spirit of creating more competition and reducing the cost of internet for people in remote areas. After agreeing that I am no longer under contract and only charging me through the end of the month which is only days away, he offers me a special deal at a reduced rate for HughesNet Gen 4 and makes his sales pitch and includes that there is an additional 50Gb data for free monthly during the early morning hours which makes it a better value than the option I had already decided to go with.

Got a plastic add flyer in the mail. Decided to call and check the whole thing out. I got a pretty friendly salesperson at first. After 5 minutes I could barely shut him up to ask my question. Was on the phone with him for 40 minutes, finally got all my question answered. He was promising a lot of stuff and a few of the things I knew were not true. After finding out that there was a two year contract I started shutting his sales pitch down. He was actually starting to get mad at me for not being a sucker and buying this service on the spot. He turned out to be one of the most obnoxious high pressure sales dude I've encountered in a long time. But it was a bit funny that he got so mad he sounded like a young kid trying his hardest to make a sale for a pay check and that's all he cared about. Just beware of somebody trying to sell you something this hard. If it doesn't feel right it is not. Don't waste your time calling this company.

I ordered service then cancelled within a few weeks due to very slow internet service. I could not remove equipment from my roof because of snow and ice. I called customer service and was told it's ok. Once I was able to get on the roof safely I could return the equipment and would not be charged. A few weeks later I took down the equipment and paid special postage for safe delivery requiring a signature upon delivery. In the time it took for delivery I was charged an auto draft fee of $300+ for the equipment. I called for a refund and they stated I waited too long to return the equipment. I called weekly for months trying to get my money back or the exponent back but they kept both. Very untrustworthy company. They are thieves, liars and a rip off... plain and simple. I am still 2 yrs later very angry they got over on me.

This is not a cheap service and claims to cover downloads and video viewing! I have had Comcast - cheaper and unlimited. HughesNet is a rip off and should provide unlimited internet use for no more than $100/ month. They take advantage of customers who usually have no choice from providers. This company would go under if there was competition.

Yesterday my internet stopped and a pop-up said my payment through the bank did not go through. I needed to pay some other way. I called and they said that until I paid, I would not have internet. I was confused because it is a 'eCheck'. I thought that maybe my husband changed to a credit card payment. So, I gave them my bank debit card number. That night I looked at my bank statement and it read that Hughes Net had took out TWO payments. The first one DID go through and then they took the second one from me!! I called, told them that. They said PROVE IT!!! I have to send my bank statement to them. They will then review it. AND, then they will see if I will get a refund!!!

The worst company EVER! I had them for 5 days and couldn't connect, and they said I went over my usage. How, when I couldn't connect. When I called they would put me on hold and give me to a third-party technician which got nothing improved for more than five minutes. They are rude and won't let you talk to a supervisor without putting you on hold again forever. They are the worst company I have ever had to deal with and they do not refund for unacceptable installation. I now have two holes through my house to the outside which they will not fix.

Since day one internet has been slow and phone has a delay. Then about 6 months in internet and phone quit working had a tech come out and he couldn't fix it. He said he put another order in for installation crew. 2 weeks later haven't heard from them. Hughes net sucks!!! Would love to get out of my contract!!!

We have had this service (?!) for less than 2 weeks and we have no way of being on one laptop AND have Netflix on in another room. We bought a "larger" bandwidth and there are only two of us in this household! We have no account numbers, no statement of service or contract agreement. The installer said they would all be sent to us. Calling after 5:00pm only gives us a call center outside the U.S. and they don't know how to fix the problem. What problem? We should have found this site first. I'll be out before our 30 days are up, so help me God.

They are absolutely the worst company on this planet. I will make sure that I post, comment, share every review possible. These people rip people off!!! They took over 500 dollars from my account and 2 months later still not refunded even after 5 calls promising me it was fixed. They have the WORST customer service. I will not rest till I get every damn penny back!!! If I could give ZERO stars I would!!!

My experience with HughesNet from a customer service as well as a product perspective were the absolute worst. A relative without my knowledge subscribe to HughesNet. I learned two months later, when I noticed charges hit my credit card I could not identify. I learned from the credit card customer service the charges derived from HughesNet and I phoned them to determine the source of the charges. No one at HughesNet would tell me who ordered the service or where it was being delivered.

I ordered Dish TV and Dish internet, so I thought. Wound up with Hughes net internet. MY PHONE (Magic Jack) WOULD NOT WORK. My internet was slower than slow - I had told Dish I had Magic Jack from day 1, they said all was good. They came with 2 Dish vans. It was not until I tried to figure out what was wrong with the phone and internet I started calling Dish. They said they had nothing to do with it, call Hughes net. So I called them and they said must be my equipment - I spent a couple months trying to figure it all out and complaining till today, October 19th, 2015. When I called Hughes net for the last time to let them try and be a righteous company, that did not happen. So closed my bank account Hughes net drew money from, filed with the BBB - HUGHES NET IS THE WORST o ya. I was informed all of a sudden I have a 2-year contract. NOW STAY AWAY FROM THIS PLACE AT ALL COST, RIP-OFF!!

My internet connection was down for five weeks while waiting for service. I paid for a new modem and installation. The installer arrived and gave me a trade in saying he had no new modems. For the last year I have had problems losing service for a day or two until two weeks ago when it finally stopped completely. I kept trying to make it work since we operate an internet store but I was unsuccessful. A week later their technician came out. I was told I would have to pay $125 fee. The installer actually brought me a new modem and explained that not only was the modem bad but it had been installed incorrectly and the dish had also been installed incorrectly and was missing a shield to prevent rain damage. They finally agreed to not charge me the fee after the installer told them it was not my fault and was caused by their installer.

I have Hughes Net at my home but can't wait to get rid of them. I also along with my family own rental units. It is in the lease NO dishes of any type on the roof. One Hughes Net installer ignored the tenant and placed the dish on the roof. I have called corporate trying to get someone to return my call to get the dish off the house. The tenant has called and NO ONE from HUGHES NET will call either of us. I am now getting an attorney and going to sue them. Do Not get Hughes Net for your internet. If they are the only option get a MiFi from Verizon even if that means you need to have a Verizon Cell Phone account. I can't wait until I can get rid of Hughes Net!!!

Signed up for this service due the remote location of my house. Complete SCAM. Learned that after 10 minutes that internet was not anywhere near the speed as advertised or promised. I called customer service due to the dissatisfaction in product and was offered a higher rate of speed (what I was originally advertised). After spending hours on the phone, speed picked up. Few months of direct debiting, my account goes by and the internet slowed down significantly again. Have to call back and spend another 3+ hours on the phone stating what I signed up for and what I am paying for in order to have the speed picked up. I own a business and do not have the time of day to be jerked around by these **. The second that my 2 year contract ends, I will be canceling service and cursing their name to everyone I meet.

Their installers rushed through the job, failing to adhere the feet of the satellite dish pods properly to roof tiles, not filling hole drilled for cable to run into home on north side; failed to establish a VOIP connection and notify former ISP provider they were taking over account. I was charged by former provider & HNS for internet usage from August to September. HNS withdrew the invoice sent electronically, the same day they used my stored debit card info I gave them when paying the initial set up costs in August.

I try to help a friend of mine by suggesting this company without realizing how bad they were. They are a bunch of liars. For what they offer (the service), they should charge maybe $5 a month, like those prepaid phone cards you buy at the convenience store. The product they offer does not worth what they say... One hour of fun that's all you get for $90. Make yourself a favor... find somebody else. There are better products out there. You will regret by calling HughesNet.

I obtained new service from Hughes July 18, 2013. In October of 2014, I sold my house and moved to a new residence and had Hughes move my service to the new home. Their policy states that they will move service for free with no consequence. The buyer of my home said he wanted to get internet service, so I referred him to Hughes since there was a dish on the house already. Hughes customer service put the buyer's name on my account, then issued a new number to me. Since then my online account was disabled and I could not pay my bill online. When I tried to manage my account online, the buyer's name appeared, but not mine. The buyer opted out of the service and sent the equipment back to Hughes. Hughes billed me for early termination of service. I struggled with Hughes on numerous phone calls for long periods of time.

Nice people answer phone 24/7 but it cannot stream video even after 5 hours on the phone and multiple resets. Sorry. The free install cost $300. The installers ran off before I could test the system. I lost all my data usage to involuntary uploads (mostly Apple iCloud it seems) so I got throttled down to less than 1 Mbps which can't do video or even email or transactions due to timeouts. Again the people are nice and want to be helpful. But it is clear no one at Hughes has ever used their own service on a daily basis. The extra 50 might you get at 2 am doesn't work because that's when Hughes resets their machines. In the end a massive rip off. Too bad because the support staff tho well trained and polite actually can't help other than placate you with a few data tokens.

VERY UPSET! This internet is not what we signed up for, and they are not letting us cancel when we do not get any service out where we live. We have called various time and nothing changed!! Besides our bill going up!! DO NOT RECOMMEND AT ALL!!!

Before signing up with HughesNet Internet service, which you are forced into a 2-year agreement, I specifically asked, "If I have any problems, would there be any problems getting out of the contract?" Their response was "You won't have any problems." Well, 3 months into the contract, I cannot get internet upstairs to my other televisions, and it is so slowwww. They said I had 30 days if I had a problem, which I was not aware of. They sent a technician out. That could not have been nicer, but I can hardly watch Netflix, and I can't watch it upstairs. They knew I used Netflix and they mislead me to believe their service would be adequate and it is not!!!

I specifically stated I needed internet service for the sole purpose that my daughter was doing online schooling and if Internet service would be able to support such a task. They stood behind their service saying that she would have no issues with schooling... However it would take a minimum of one hour to three hours for one assignment to be downloaded. That is just one of the issues - sometimes could not get Internet at all, also went over usage prior to end of month.

I haven't had Hughes net in a year. Haven't even heard from them. All of sudden they charge me 131.00. It never worked anyways.

We have had trouble with Signal Strength since day 1. The answers we get from tech support is that they used tokens (???) to increase strength. We were told early on that strength could be increased from the connection outside the house. What?

I started service with HughesNet about two years ago. During this time of course trying to reach an actual person to address my issues, as their menu option did not address my concerns, was to say the least was frustrating. When I called to cancel after deciding to use the local community service I ran into difficulty. When speaking with the HughesNet representative, Paula, she informed me that I should go ahead and finish out my term with them and she told me this would be 10/10/2015. She said that there would be no termination fee at that point. When I called back in October I spoke with someone with broken English who informed me that there would be an 85 dollar termination fee. I provided him with my confirmation and reference numbers. And I had the date wrote down that Paula gave me. I informed him of what Paula told me. He said "no, there is a termination fee of 85 dollars." We went round and round.

This service sucks!! Have to get a token all the time, not to mention how slow it is! Can't stream anything or you will use all of your data up, and they shut Facebook down every night at 8 o'clock until like 5 in the morning. If I could get out of my contact I'm going to Inter Mountain Cable! My advice from 2 years experience with Hughes DONT GET IT. YOU WILL REGRET IT!!!

After being on the phone with them for over an hour today, we finally figured out why I was being charged twice, once on my checking account and the other through my credit card. It was because when I set up my service a month ago they created two accounts. The lady insisted I had no idea what I was talking about and that I obviously didn't know how to read a bank statement.

After suffering through 3 weeks of terrible service I called to cancel my internet service before the 30 day trial period ended. I was sent to 5 different representatives and left on hold for over an hour, only to be told that if I cancel I would be charged a $300 cancellation fee if I cancelled. They told me the contract began when I first signed up for the service, instead of when my internet service was actually activated. They offered me a faster plan with a lower price if I stayed on for another 30 day trial period. To avoid the fee, I accepted the plan.

Their technical support told me after testing my connection that it was not set up correctly. Customer service gave me a date and time that a technician would come to fix it. They did not contact me or show up. I called and talked to customer service. He told me that they would come on October 10, but today is October 10, 2015. I told him that their 800 number gave me information that my technical support was set up for today. The automated line then told me that it is up to the technician to call me for an appointment. I called again and spoke to a representative who could only tell me the number she had to call them. She refused to set up another appointment date or even find out what went wrong. I asked to speak to her supervisor, but the line was hung up. One representative told me that I went over my data usage time even though I have a bad connection.

I purchase this service through them over a month ago and the service has been horrible. When they first hook up the service it was great; two week passed and the services became slower and slower. When you set up the service with HughesNet they led you to believe that the service is great. I think that it is just sad that everyone is saying the same things about this company and nothing is being done. We work too hard everyday to give money away to people who strive in misleading its customers. I truly hope that with all the unsatisfactory reviews that HughesNet is getting that they will try to redeem themselves and do right by their paying customers.

We originally had a residential account and transitioned to a business account upgrading to Gen4. We were told the upgrade would be easy and seamless. This experience has been unacceptable. I have had to make 8 calls and spend over 15 hours on the phone with Residential and Commercial just to get our account information correct. Employees indicate they are correcting items that they are not correcting. I have been told time and time again that actions were taken when they weren't.

I have had Hughes Net since last year. I don't recommend it to anyone. It didn't work at my previous address and it don't work here either. Had my lawyer come look to look at how the service is because they charge 400.00 to discontinue the service.

We have had quite the disappointing experience with HughesNet. When we moved to our current house, Smithville Communications only provided our area with dial up. When asking DirecTV about internet, we were referred to HughesNet. We were assured by their sales staff that the service would be fast enough for streaming movies, gaming systems and that it could handle the use of all three of us in the house (my husband and I as well as my pre-teen daughter). I was confused about the bandwidth. This had not come up in any of my other Internet service providers' contracts. They let me know that the bandwidth should really not be of concern, since the service will continue to work with no extra charges even if we exceed the limit. I must admit I thought twice about that statement and wondered why they asked us to choose a bandwidth amount if anyone can go over anyway.

We were lied to from the very start. Do not get this! Streaming is horrible. Kicked us off netflix 10 times in one hour show!!! My kids' tablets wouldn't even work... Don't waste your money. Oh yes and they were mean when told them service was not at all what was promised.

Horrible service, can't connect to the internet hardly, eats up my time just spinning. Charges are more than what I was told. It was not disclosed to us that there was a 30 day trial, after that a $400.00 disconnect fee. Fraud FRAUD FRAUD. DO NOT USE THIS COMPANY. They are plain old thieves, out to screw everyone over for their money. PEOPLE BE WARNED!!!

I have been a customer for a month. When I ordered the service, I specifically said what the service would be used for and asked which would work well for my family. The first month our data ran out after 25 days or so. This month which started 2 days ago, we are already down to 2.3 GB out of 10 GB. I am trying to understand how does a company intentionally misinform customers and is it allowed to take advantage of people living in rural areas that only need reliable internet service without needing to take out a second mortgage.

I order HughesNet because the no money down and no installation fees. This was a big mistake. I will have rather pay to have services install next time then to ever deal with them again. This service is horrible the connection is slow and please do not depend on them to watch Netflix. They will try to make sure you do not cancel by transferring you to all these different departments as well as upgrading to trying to discount the fees. After five calls of trying to cancel they said they will charge me over 300.00 in cancellation fees. Their service is HORRIBLE. I went to another provider and they saw how HughesNet connected their services. They said, "For one ma'am, they should have never connected your services out here in this room, it's concert and the service will never be great." Now you tell me why did I upgrade twice with them before I got real ugly with them and said "Look, cancel it." Never again HughesNet. Never!!

This is the worst service that I ever experience. This people are scam artist. When I sign up for service I was told that I have 30 days. If I don't like the service I can cancel, which sure enough that what happening. The internet was terrible. When I call to cancel I was duped with a discount price. The person that I spoke offer me a monthly charge of 25.00 for the 2 years. After 2 months, the price went back to $50. When I call back I was told that was the price and if I want to cancel I have to pay the penalty, and they don't have any record of the previous phone call. Now after one year the price went up again $61. So people, if you have other choice stay away from this company.

I am shopping for internet provider and see the ads on TV. I talk to sales department and inquire about internet connections. After talking to a real nice sales pitch I decided to check HUGHESNET CUSTOMER REVIEWS. There, I discovered all the problems of many customer from billing, installations, support, and data depletions. This seems to be a real nightmare for new customers. Thank you very much for the available reviews that we can check prior to engaging business with them.

I have had Hughes Net for 2 1/2 months. When I called I asked very specific questions like: "If we reach our data limit how much will our connection be slowed down?" Answer: "With our special compression you will never reach your limit and if you do there will be no overage charges and we do not slow down your connection." The sales person stated that they stream Netflix daily and have never reached her 10GB LIMIT. She also said "any time you're on Facebook or any videos or games you play on Facebook wouldn't count against your data." This is all lies. We have reached our limit all 3 months and once we do the connection is slowed down so much I couldn't even get on this site with my computer I had to type all this on my iPhone.

I am only giving this company one star because there is no option for no stars. It has been such a hellish experience that I'd give them -5 stars if I could. My wife and I signed up for Hughesnet satellite internet a month ago. We were required to sign a 2-year contract for the service and equipment. The internet has gone out nearly every day and requires spending hours each week on calls with the company, many of which do not fix the issues. The service is far slower than dial-up (when it works at all) and the equipment fails constantly.

Hughes Net is terrible for providing internet. They promise high speed, reliable internet. We had Hughes Net for 1 year 2 months before cancelling and we never had high speed or reliability. We called several times to troubleshoot our internet due to slow speeds or not being able to connect at all, and they were never able to resolve our issues. This interfered with my online college courses terribly. We talked with a representative about our plans to disconnect and they told us they could work something out with us so that we didn't have to pay the $300 disconnect fee due to all the troubles we had been having. Well when we called a few weeks later to disconnect, they told us we have to pay the $300 disconnect fee. They are supposed to be sending us a box to return all of our equipment in. We told them we would return the equipment but we are not paying to disconnect when they couldn't even provide acceptable service to begin with.

It started with my data being sucked up in the matter of days. I was paying $71 for approx 25 mgb a month. I only read the newspaper, check my fb, and email. I had numerous conversations with Hughesnet about how I would go days without being able to go online, I couldn't connect, and they always had the same answer, "you're at the end of your cycle so your internet will run slow."

This Services is a most HughSh... Bad services that I used in all my life. The Internet is very slow - don't have the possibility to use Netflix. My house alarm was activated two times for technical problems. The more sad part was when I tried to cancel the services, the woman in the line was insistent and argumentative, and do not accept my cancellation. Terrible experience!!

Ever since I've started service with Hughes Net I have asked them to send me my monthly bill. I have not once received a bill or statement, I don't have a single thing to tell me when it is due and the amount nor do I have an address to mail to. I have to wait until it pops up on the screen to make payment. So like an idiot I pay it there along with a late fee to get it out of their collection dept. Then I don't know how everybody else service is but, this slow ass ** can't even download a video. I'll be in the middle of something and it just decides to shut down. I contact customer service - they tell me it's fine. LIKE HELL IT IS! I don't recommend Hughes to anybody.

Contacted customer service last month. We were having connectivity issues last month. Told we didn't have a signal to connect, charged us a extra 30 bucks to come out to our house and realign a dish, we still experienced almost no service at all. Call again this month, same issues. Now I'm told we have used all of the data that has just started over on the 24th. REALLY??

Purchased a new home in the Denver area (July 2015). We were told, incorrectly, that broadband service was not available in our area. As an alternative, we signed up with HughesNet to get internet service for a residential home. Aside from the enormous satellite dish on the side of the house, we had SLOW internet speeds from day 1. Dial-up would have been faster (and that's not an exaggeration). 3-5 minutes to load a webpage! I finally went through hoops to get broadband service. When I tried to cancel HughesNet 65 days later, they would not reduce the cancellation penalty of $385. We now have broadband through CenturyLink and are 100% happy with it. AVOID HUGHES NET AT ALL COST - not the service they claim to be.

I needed internet for my schooling and because of where I live. I found Hughes Network was my only choice. So I got with them in April, and at first everything was fine. Then after 3 months, I found it started getting much much slower. I stuck with them for 7 months paying $75 a month for 4 of those months and $60 for 3 months. I thought at first this must be normal. But then I began to be advised by friends and family that the data I was getting is cell data, not internet speeds. So the other day I called to have them cancel my contract. I wasn't going to take being taken advantage of. They told me that they can't waive the fee and that I will have to send back their products and pay the $300 cancellation fee. I asked them about the cemented poll in my yard and that they need to have someone come out and remove it, and they said no will come out to do that. So I have to dig out a giant cement block.

We were in the process of building our new home and were living in our travel trailer during construction. We were on a Ranch outside the City and needed Internet service. After trying several providers HughesNet came out and installed a new dish and promised fast reliable service. (What a crock). Every time it clouded up, we lost service. Toward the end of every month they cut our speed in half. I tried calling, but their response every time was it was a problem on my end and to re-boot my router.

Hughesnet is the worst internet provider there is. I am writing this post in the hopes that someone out there will see it that may be considering using Hughesnet. They are beyond overpriced, they claim your data has been used up by mid-month, even though you would swear you weren't using that much, they say you have more data and yet you constantly get throttled on what are supposed to be "bonus bytes". The whole business is an absolute scam! I am paying 75+ dollars a month for a crappy, good for nothing service. They claim it's my equipment, and yet I have top of the line gear, and even purchased what they specifically recommended.

We ordered internet service so I could do my schooling online. The so-called "high speed" internet was a joke. We cancelled our service less than 30 days of initially getting it. It took over an hour and being transferred to several different representatives and yet... they ended up NOT cancelling our service... took another payment out of our account. I had to call back and explain that I cancelled the service 2 weeks ago and wanted to make sure it was successfully done. Of course it wasn't. Had to go through the entire cancellation process AGAIN! They sent me the box to return their crappy equipment and a week later, they took $379 out of my account. I'm going broke with this company. I did NOT give them permission to continue to take money out of my account whenever they feel like it. I've made complaints and claims through my bank. These payments will be stopped! I'll NEVER do business with them again. NO good reviews here!

This company is a scam and should be reported to the BBB. Service stinks, customer service is of no help except to get you to spend more $$. The GB bleed off even when I don't use the service. Went from 78% left on my GB to 53% in 3 days and I did nothing but look at my e-mail & Facebook. No movies, no songs, no anything. When you get to 53% everything slows down and can barely use internet to pay bills. This is ridiculous and am seeking avenues to cancel without termination fees. BEWARE - do not use HughesNet.

How can you be in space to improve your service when you cancel you can't disable the dish you have to destroy it or be charged?? Or suggest to have a professional do it since it could be dangerous?? YOU THINK?? I wouldn't resign with you for anything now. Don't act all powerful then tell a once loyal customer they need to take parts off the dish! No hope of getting a new customer there. Learn to disable the dish from space or have "your professional" come and cut the wiring not me!!

Let me just say if you are ever looking for internet service DO NOT go through Hughesnet. I've called them twice today after they decided it'd be okay to go into my bank account WITHOUT me being enrolled in auto pay and take out what they pleased. I told them I want to cancel my account and was ignored and drag in circles about it for 30 minutes. They are the absolute worst company I've ever dealt with. But please, if you want terrible internet service 2 days after paying your bill and a company going into your account without authorization, please just throw $100 down your toilet. You'll feel better in the long run.

I am only giving a 1 star because I can't give 0. When I say that I am so upset with this company I can't see straight, I am not kidding. Hughes Net is a complete JOKE!!! First of all, they don't have their own technicians, they use people from other companies and let them charge whatever they want. Obviously, this guy thought he was working for a **. When you pay almost $80 a month for 10 gigs of data, you don't really want to pay anything else to have the services. That should be enough.

I am still in disbelief at the practices of HughesNet. All dealings with their customer service reps leave me feeling that I have no idea what they were talking about. Nothing with this company is clearly laid out and obfuscation seems the name of the game. If you have trouble understanding the reps, you are not alone. I was enrolled in automatic bill pay without my consent or knowledge and still have total confusion at what the cost of business is with this company. They are punitive with the consumer and put you on internet time out just a few days into your service and I'm not one who is a gamer or constantly attached to the internet. I am paying for but cannot use Netflix or Amazon Prime and Fire Stick. I'm so disgusted with HughesNet and have learned that calling their customer service gets you nothing but wasted time.

Hughes Net is a terrible company. Their customer service do not speak English well. I told them when I signed up that I was homeschooling, and wanted to make sure I had enough bandwidth for the kids. They assured me it was enough. It was not enough, I ran out of bandwidth after a couple of days. So I upgraded to their Ultra package. It was still not enough. We didn't watch Netflix or YouTube. They told me to manage my time better, and that I should wake the kids up at 2 am to do their school work!! I actually tried this, but it was too tiring for them because they still had their "live class connects" during the day. This was irritating because, I WAS managing the time, I didn't even go on facebook anymore! The satellite signal was out of Texas, and we live in Oregon.

Constant "data depletion". It is such a common occurrence that their tech support reps have a term for it. You are on the internet for 10 minutes and they say you used 3GB of data. You question them and they can't prove it, they just say that's what their system shows (in broken English). I even put two different internet usage software programs on my computer and it proved that HughesNet was ripping me off. We tried another modem, etc. I finally got to where my family had to unplug the modem at 8:00 am and not use the internet unless absolutely necessary. 10GB plan + 50GB (bonus between 2:00 and 8:00 am). No gaming, no Netflix, etc. and they would charge us for 3-5GB per week, sometimes charged when the modem was unplugged!

Called DirecTV for a package deal with Hughes Net. DirecTV did all the sales then transferred me to Hughes Net. In conversation I was told I would have to pay $158 before they could process, which I was not told by DirecTV. I had to keep calling DirecTV to find out why Hughes Net had not contacted me. DirecTV said that Hughes Net had been trying to call our 877... number! We are a residence so I have no idea where they got that toll free number from.

My experience with this awful company lasted almost 3 months, and in that time, there were few days that my computer even worked! Tech support is based in the Philippines, and is beyond useless, managing to make matters worse with every call, and there were many. My internet speed was less than 1 MBPS almost constantly, and after some time with this kind of service, I learned that I was being timed and rationed in my use!

I called to disconnect my service. I was told when I got it that it would be enough for my son to homeschool all of which was online. We were out of data in 10 days each month. Those tokens they said were free cost money. I noticed it the first time I used them. The disconnection fee was 295 dollars. Told them they needed to send me a paper bill because I already canceled my debit card so they couldn't take anymore out of my checking acct. They said "we can send you a invoice but we need to charge you an invoice fee" then after I thought all the fees were talk about the person said the final bill would be sent out also. I'm thinking like wait, what other fees could there be? So I said, "Where can I take the modem?" She said they needed the modem and dish back.

Hughes Net is made up of liars and is a complete scam. They tell you you have 30 days to change your mind but when you try to cancel they offer you lies and tell you they'll give you more bandwidth for less money and if that fails they tell you you have to pay upwards of $400 to cancel service. It is a two year trap that has totally unsatisfying service and has made my college life even more stressful than it already is. They should be shut down for their shady business practices and if anyone knows of a good way to get out of their contracts please let me know.

I would not refer my enemy, if I had one, to HughesNet! This company was a nightmare from the beginning. It was not told to me that my internet use would be policed. When I called to order the service the representative talked so fast that I could not understand him. When I asked questions I got answers that made no sense to me and the rep would not explain further. I should have heeded the red flag then, but they were the only internet service in my area at the time. I have never been charged so much for so poor a service.

I called HughesNet and was told that with the package I bought I'd be able to work from home, stream Netflix, and use my smartphone with no problems and that if I ever did go over data usage, which was unlikely, it would only slow down "a little." Imagine my surprise when instead of this being true, I'm typically out of data within a week, even if I'm not home using it! I called and was told I was out of data but they'd be happy to upgrade my plan for an additional charge each month.

My internet was installed in June, 2014. One month later I began to deal with tech support as I could not get online. I began to leave my number online as the website suggested, but never got a return call. Toward the end of the year, our 40 year old son passed away and it was necessary to fulfill some financial obligations. In Sept., 2015 I called to have the service cancelled as the monthly charge was too much at this time. I spoke with 3 different men - each one more rude than the one before. All of a sudden they all wanted to come fix the problem! There was NO compassion. After more than 2 hours on the phone, I became so angry I told them to cancel and I would pay their cancellation fee. The supervisor I was speaking with then threatened me!

Awful awful customer service!! Don't ever get Hughes net because they will trick you and lie to you about your contract and what you are receiving!! Will never get Hughes net again after my contract is up! Awful awful business!!!! Never ever again and I will let everyone around me to never get Hughes net!

I was told by the selling agent that if I "purchased" my equipment, that I would NOT be tied to any contracts. It would be strictly month to month and I could cancel at ANY time no problem, no fees. What a crock of **. I was selling my house at the time and did not want to be tied to any contracts. Not only that but the service really blows. They say you get 10 gigs of data but read the fine print, half of that is between the hours of 2 am to 5 am. So half of your DATA has to be used in a 3 hour window, which actually means you get half of what you pay for. Upon cancelling my service, I was informed of a $250 cancellation fee and they were not even REMOTELY interested in buying back their equipment. If you sign up with HughesNet you are a sucker and will get what you deserve. Just like I did!!!

I completely agree with the other reviews on this site. Hughesnet Internet is horrible! This internet is expensive and the service is non-existent. Dial up connection is faster and more dependable. The only option they gave me, other than paying a large penalty to get out of my 24-month contract, is to upgrade, which essentially means that I will be paying more for the same horribly slow speed. I just have more access. This company should not be able to hold customers to a 24-month contract when their services do not work. The speed is so slow that we eventually get frustrated and just shut our computer down. When using our cell phones at home, we do not access the Wi-Fi, we turn it off because our cell phone internet without the Wi-Fi connection is much faster.

Hughesnet reliability was an issue from the beginning. The system suffered from dropouts from the first and was very much slower than advertised (and for the premium service I was paying for). It was far less reliable than the DirecTV I have.

Hughes Net is a total scam. Your service will work great for a period of time, then will diminish slowly to the point that you will have Hughes Net on speed dial on your phone because you have used all of your available data about halfway through your billing cycle every month! Even if you have 50% left it will all magically disappear before your billing cycle is up! Forcing you to purchase more data or use your computer between the convenient hours of 2:00 am and 8:00 am! Make sure you want to surf the internet at the speed of a snail with Hughes Net! What a ripoff scam!! I will be ending my service with them as soon as my contract ends next month! I do hope a lot of potential customers read this, and maybe even consumer affairs, but they don't care. They are the masters of scam!!

I have had Hughes internet for over a year and from day one we cannot get consistent internet. Sometimes you can log on and there are times that we can't. This is horrible and would not recommend to anyone.

I have had Hughes Net for about 6 months and as the months progress the internet accessibility got worse. Nothing fast about it. I have called 4 times within a week for the same issue. I live in NJ and was verified for geo location in the past but now they changed the IP address and gave me Kansas. I cannot access any sites that require NJ Location. They refuse to fix the problem this time as they did in the past. Slow speed, bad customer service, and misrepresentation regarding the company. Would never recommend. Very unsatisfied but stuck in 2 year contract.

I order HughesNet and they set me up with 5 gb data - said that would be enough to stream Netflix for a month. Within 2 days I was out of gb. I told them I wanted to cancel. They said they move me to 10 gb a month for half the cost. After 2 more days I tried to cancel. They said I owed 400 dollars for early cancellation of agreement. Needless say I'm stuck with them. I would not use this company no matter what.

Truth: This company is completely unprofessional, (as in not real, imagine two slothful owners sitting on a beach laughing somewhere while foreign call centers buffer complaint calls). Do not sign up with them. You will regret it. You will spend a couple full days on the phone each month sorting out problems (HughesNet - side data bleeding, random suspension and fees, fraudulent check drafts, over-billing). They can and will withdraw random fees from your checking account from $25 extra to nearly $400 extra per month accidentally and you will have to call them over and over (50 minutes per call on average) to get it fixed. Their customer service doesn't speak American-English well enough to understand you, and by the time you have made a dozen calls to them, you will learn their cue cards. (I have had 25 attempted conversations with HughesNet in two months).

I switched over to Hughesnet from Frontier Communications because of the technical issues we were experiencing with the internet & phone. BIG MISTAKE! While Frontier may have issues with speed at times, Hughesnet only gives you a limited amount of data for internet (10 GB per month), while Frontier had unlimited data. My first month with Hughesnet went well, but then the months following I noticed that quite a bit of data was being used within the first 24 hours of the data allowance being replenished. I now have to purchase "tokens" in order to get me through the rest of the month.

After recently paying my monthly payment over the phone, HughesNet took out another payment on an unscheduled payment out of my account. When I called to find out why, (very upset!) there was no specific reason. After rechecking my bank account, I called back and was hung up on three times.

The internet that I neglected to research before I got stuck with is the worst service I have ever paid for. I honestly regret being associated with this company. It is not what they promised me. There is zero high speed and such poor and weak service that I can't use 2 devices at the same time. Not to mention the price is much higher than previously promised. I don't know anything about an order number. They have never even taken my calls. And since my service goes out twice a week, I call often. The account was set up under an old phone number. **.

We got HughesNet because they sent an offer we felt was good, including free installation. Right away we had problems. We were told we could use our own modem, but when the service provider came he said we had to purchase their modem... Free installation was $60 dollars. That should have told us to stop right there.

I have read all of the other comments and concur with them all. They all echo what I've experienced. To resolve the very same issues I encountered, they supposedly gave me stronger usage and triple the speed? We will see. In the meantime, I'd like to find out what governmental agency oversees companies like this. They get you signed to a 2 year contract, but the service is absolutely horrible. HELP!!

I was TOLD I have 60 gig of data. I ONLY get 15 gig, the rest is when we're all asleep. What a giant ripoff. With this many complaints, why can't anyone shut them down? To add insult to injury we're stuck with 2 year contract. Plus you don't know how slow it will be because they give you free gigs. Then when you can't back out, they stop the free gigs. Ugh what scam!!!

I called to cancel my service. Had terrible service. The system was off more than it was on. Had 3 months without service. Oh they said they would credit me back, but they never did. So I decided I don't need this anymore. I understand there would be an early termination fee. I didn't care. But I woke up this morning to find they took $955.00 out of my bank account! That is my food, gas, etc. They said it was because I rented the equipment. Are you telling me a modem costs $655.00! I would not suggest ANYONE ever use this company.

The satellite internet was extremely slow and unreliable and the satellite phone didn't work at all at times. Whenever I phoned them to complain I got zero satisfying answers and it was very hard to get through to them, especially when I was trying to use their unreliable internet and phone service to communicate with them. I finally had to cancel my contract and go with a local broadband provider so that I could use the AT&T Microcell to make my cellphone work. The Microcell doesn't work with satellite internet.

When a provider comes along offering a service to consumers enabling Internet access ANYWHERE in the contiguous US, and then delivers an embarrassing array of botched customer service, technical assistance, and gross looting of bank accounts, there leaves no choice but to refer to that company as none other than a JOKE!! I shall name a few examples. No signal through the router 10 minutes prior it worked fine.... Called tech service (after 2 holds and a very lengthy transfer). They blamed the ethernet cable, which they supplied. I told them I had another and would use it. They waited while I installed it and things started working normally albeit slowly.

Had Hughes Net for 3 months. I bought the highest package available for download speeds up to 15 Mbps and upload over 1 Mbps. I was lucky to even get half of what I was paying them. Videos streamed and slow downloads took hours. Made multiple phones calls and the best thing they could come up with is that they have people working on this issue, and it's been a known problem for a while. Yet, they never informed me when I signed up and still charged me for those services I was supposed to get. Decided to cancel, they took half off of the early termination fee which is completely unfair. I upheld my part of the contract and they did not. I'm just glad to be done and I wouldn't recommend this company to my worst enemy.

This is the worst company, I got myself into a contract paying almost a $100 a month. I can't watch any videos or use my Netflix because of the slow WiFi. When I call them they tell me I have already used all my data, how can this be? I'm under contract with them, can someone tell me how I can get out of this and tell me what other company I can use?

The service is deplorable at best. Useless customer service. Ridiculous cancellation fee. The internet is so slow I got 2mbps at best ONE TIME. I have speeds that sit around 250KBPS and 1mbps. They will not help you. Contacted customer service 3 times and I'm still trapped with a company I have grown to hate. Do not get their internet. It will be instant regret and so help you if somehow they trap you past the 30 day trial.

I received my first bill from the company and it was not the price that was first end quoted to me. So when I called to cancel the service they told me that it was one day after my trial period. I informed them that I just received the bill and it came one day after the trial but I should not be held accountable for them sending the bill after the trial, that it should have been sent prior to the bill date not after the fact. I told them I felt like it was a trap to keep me with a company that I am not satisfied with. So now if I cancel on day after the trial when they sent the bill I will be charged the full contract price of $400. That is not fair because they sent the bill for my review after the trial but they took the money for payment before I received the bill statement.

Was given lowest $ plan and it didn't even cover use of home computer and 2 phones. The free hours, 2 a.m.- 8 a.m. which should have been good streaming still had interruptions. Not worth time or money! Paid 70 a month for nothing. Worst service we have ever had. Hughesnet will upgrade for more $. Upgrades are not worth it! DON'T GET HUGHES.NET!

I had HughesNet installed at my vacation home 2 states away. My initial account was set up with James @ 1-866-774-6580. I was told my total monthly bill would be $59.98 with the option to turn off service when our home was not in use. I paid a $108.98 first month/upfront fee. When I reconciled my bank account today, I had a withdrawal (without permission) from HughesNet for $10.90 on 8/10. I called for an explanation of the charge. I spoke with a gentleman, when I asked to repeat his name, ignored my request. He informed me the $10.90 charge was the tax for my area for the $108.98 charge. He said that was the way it works, they save your credit card information and withdrawal from your account to pay balances due.

I just got Hughes net last month. Because I am so far out, they are the only provider. 5 days of have and they have choked my speed so that I can't do anything, can't even open an email. Wish I could get Comcast/xfinity out here. Never had a data usage with them. Also, the amount I pay per month for less than a week's worth of service is ridiculous!!!! Twice as much as xfinity!!!!! Would not recommend this company to anyone!!!!!!!!

The first time I could not access the internet, I was connected with a service that charged me $100 to help me get on the internet. It took me several hours, at that. The subsequent times I could not use the internet, I complained because their service was so slow - I can get online with my Verizon Hot Spot, not with Hughes.

Warning do not get HughesNet, you will be disappointed. Their plans are not what they say and it's not a fast internet, they didn't tell the truth. Download is slow and they have a cap on what you can use. Do not get HughesNet, customer service is very rude and you cannot understand what they're saying. They don't speak English, even the 150.00 price is not worth it, it still is slow. No matter what plans you get it is still slow. I have complained every day and nothing gets done about it and when it rains it goes off or it just goes off even in good weather. So do not get this, it is the worst and when I wanted to cancel they told me I could not and got very rude with me. Their ad on tv is not true, they lie and a fact just warning you about HughesNet. Do not get it.

This service is a straight scam. I don't know how else to explain it. You constantly have to unplug and replug the modem, the internet is as slow as a service possibly can be, they add charges to your bill constantly, and you have limited amount of available gigabytes. Do not pay a cancellation fee to these crooks, that's how they steal your money. Your blood pressure will rise dramatically if you sign up for HughesNet.

I wanted to get internet and phone service that was cheaper than what I was using so I opened an account with Hughes Net and almost immediately experienced a very weak service. The internet service was so slow that I might as well not had had it at all. I could only get any service between 4:00 and 6:00 in the morning. Any other time it was so slow (even slower than dial up and not as reliable) that I might as well not had service at all. And when the internet service did start to load, it was dropped so often that my blood pressure was soaring and I was forced to spend a week in the hospital.

I was using a competitor for my service but AT&T offered me a discount if I would bundle my service with one of their recommended providers. I studied the offers and Hughesnet appeared to be the best deal. I ordered their service and they promised the service was better than who I was leaving. I guess they train and coach their employees to lie.

Moved to TN in April 2015 no cable service. Signed with Hughes Net. Wife plays 1 game second life only. Used up allowed data in 2 days. They said must purchase tokens for more data. Became too expensive. Contacted customer service. Talked to senior representative. She was most obnoxious uncooperative person ever talked to. Must pay $385 cancellation fee and $400+ for rep to take dish and collect modem. That's not even humanly possible. Senior rep would not stop talking to let us explain. Stay away from this company by all that is decent. They care nothing for their customers unless they keep paying.

As a customer of HughesNet, I encourage all people who are thinking about their service to find a better option. As it is, the data cap is very little without upgrades. Once it is reached, you can do almost nothing on the internet. In some cases it's better to have a smartphone and purchase a data card. As for me, I only have one computer in the house -- a laptop, and it's not like I am downloading movies 24/7. HughesNet also is satellite internet, for those who don't know. You will already be limited in your interactions online. You cannot play any games, not even simple games like poker, with others. The cheapest price is not bad, which is around $65/month for me (after I cancelled some worthless insurance thing), but the service is not worth it. Even before the data is reached, I have to reset my modem all the time.

I recently moved to Indiana, and my sister is stuck in a contract with this uncooperative scam artist companies. They start off fine, then drop your service from high speed to a level lower than any company out there. I couldn't believe it! The sad part is, is that the court system protects them, allowing the company to take advantage of folks. This needs to stop. DO NOT GET SCAMMED BY THIS COMPANY!!! The CEOs are criminals protected by the judicial system, with their 'contracts'. I really hope that karma bites these idiots in the ass. You must understand folks, that there is nothing that you can do other than warn people about them, for nothing will be done to shut them down, because their owners and investors are wealthy criminals that can just pay their way out of any 'fines', then continue their scam.

This is simple, they sold me the Moon and gave me nothing. We are in 2015 and their Ultra service is worst than dial up. I was supposed to get 15 Mbps and never got more than 2. These test were done with a third party company, because if you use their speed test service it give you what you want to see, not the real thing. I am an older person (64) and this was for a secondary house that me and my wife use on weekends, I do have 16 Mbps in our house which means I know what it is. Being older gave me more patience but this time it played against me because they will charge me cancellation fees for cancelling their crap. At 15 Mbps this is the worst internet service that I had since 1999. Don't sign for that service, you'll hate it and if you call for support they will hang up on you even if you're polite.

Live in woods so Internet service is limited. Was told the service had good connection. Had issues from day one. Called and complained. Said we need better package. I bought it, at higher monthly charge. Was told we could use Xbox... Can't! Service dropped or slowed down constantly!!! Do not get this internet! WORST SERVICE EVER!

In order to stop automated to my credit card the bank suggested I cancel old cards and order new ones that would stop the automatic deductions. Well, guess what? I don't know how they accessed new cards. They said we ok'd it and we did not. Am going to bank and see how they accessed new cards. What a sorry internet provider. We paid 150.00 per month for top of line service and never even got to watch one movie without it constantly buffering. Never give them your credit card # as they will scam you.

Got setup with HughesNet back in June. It worked for a whopping 1 week. Hasn't worked since and it is now late August. I have spoken with troubleshooters from the company who promised it would be fixed but nothing has ever been fixed. Satellite moved, etc. I tried to get my money back for July and August but they refused, but did credit my account for September. HughesNet also won't let me out of my contract unless I pay a $385 cancellation fee, even though they are not holding up their end of the contract by not providing the internet service I'm paying for. STAY AWAY, they are one of the worst companies I've dealt with and are a waste of money.

The ad said three months for $49.98. Great because I only needed service for the summer. I called and ordered. We spent 10-20 minutes going over details for which the nice lady said she would e-mail me a copy. First flag: I never received it. A nice installer came the next day and I commented how pleased I was that HughesNet was offering a promotional 3-month trial. He wrinkled his brow and told me that I was probably mistaken and should call to verify because there is a 20-day cancellation in which time I can cancel without being charged. The next day, I called to verify and the installer was correct that the contract was for two years. Second flag: nowhere did it say, nor did the woman on the phone say this is a two-year contract. A pretty big detail not to go over. I told the representative that I would like to cancel. He said, "Ok, we will mail you a box in 7-10 days to return the equipment," and that my credit card would not be charged.

I was at home recovering from surgery and wanting to work from home. The quickest internet provider was Hughes net, so I signed a two-year agreement. I paid the deposit (though I'm not sure what that was for) and had them connect. I found their service to be slow and I had to keep adding data to work from home. I internet bill topped over $100 a month. After I returned to work, I still had the two year agreement to deal with. I paid $80 a month and could hardly use the internet. Just to check, I stay awake all night to see if it was fast during the early a.m. hours and the service was still horrible. I called multiple times to see if something was disconnected, not receiving a signal, needed to be rebooted, etc and nothing worked. It was just slow. I couldn't watch anything on Netflix, Xbox or stream.

BEWARE OF THIS COMPANY! We had HughesNet for a short period, and it was terrible! A sorry excuse for internet, in a place where we really had no choice for wireless. It took them 2 weeks to come out and install, the prices are pricey for the poor internet you receive, and the customer support is awful. We finally were fed up and cancelled, sucking it up and paying the over $250 early termination fee just to be done with HughesNet.

We've been dissatisfied with the service from HughesNet from the start. Unfortunately, I agreed to a two year contract with them because they were affiliated with Directv when I signed up with them. I thought it might be a good idea to "bundle" my services.

I ordered this service believing it would provide me with the same service I was use to living in the city, at least that was what they promised. I even bought the most expensive package, which anywhere else would get you internet, phone, and cable. Still could not get service good enough to watch Netflix. I was told to change all of my settings to lowest quality and maybe I could watch movies. After suffering through the disappointment I downgraded to cheapest plan and waiting to cancel my contract. It would 300 to cancel early... Would not recommend this service to anyone, even if I hated them.

In all honestly I am surprised that company like this can survive in such competitive and demanding market with such low quality service. Extremely slow bandwidth most of the times, and you have limited usage per month. At signup they fail to reveal that half of the usage is meant for overnight usage. Customer service is just a waste of time. They make you go through a tiring and useless steps for over an hour to identify the issue, no matter how many times you had this issue before. I do not recommend this company to anyone, and I will run the other way as soon as I find a substitute.

My daughter lives in a rural area and was told that Hughes' service would provide her with 20 gig service which would allow her to have decent Internet and ability to watch Netflix etc. During the first 30 days she was traveling and working and was unable to really assess just how horrible the service was going to be long term. They kept telling her she needed to manage the data which was not 20, it was actually 10 with another 10 at night... It was taking her 30 to 60 seconds to view a normal web page, and forget viewing Netflix or any other service. Three months and multiple phone calls to tech support were another awful experience.

This is a sorry excuse for an internet company. Constantly not working and speeds that are slower than dial up from the late 90's. Had a technician come out and make some adjustments that did nothing. For those of you looking for satellite internet please look elsewhere. We should have done more homework before we signed up. It's almost embarrassing to admit we have Hughesnet. We are currently fighting not pay the early termination fee. But honestly it would be awesome to just pay it and be done. I am one that very rarely writes reviews but the Hughes crew deserves this one. Run away... fast.

Since day 1 after switching from Verizon to Hughes, we have had nothing but horrible service!! Installer tried to leave without installing my internet or WiFi because he was having problems, not to mention leaving all his trash, boxes, wrappers in my front lawn. Trash bins were right next to him!! We have not been able to rewind our movies or use playback on DirecTV!! Service is horrible!!!

HughesNet advertises "Fast Internet Speeds!" & "Your days of slow Internet are over! With HughesNet Gen4 you get a 'super-fast Internet connection & great download speed". NOT TRUE. It's very slow. So slow some of the error codes said I was "not on the Internet".(?!) Securities America's (my company) tech department spent a lot of time on why programs did NOT WORK. Final conclusion: "ping" speeds far too slow. Called HughesNet tech support in Dallas & they could not fix the problem. I was finally told the "ping" speeds were slow & there was nothing they could do about it because communication was to a satellite.

HughesNet internet services are really bad. I had the installations just 5 days ago and as you see in the pics I haven't been able to have internet. I called them and they just told that I run out data? That I spend all my monthly data and that I have to pay extra for that? This is ridiculous. I can't believe that the Better Business Bureau let companies like these ripoff people and do nothing about it. Please people, don't use their service. Even their customer service sucks big time.

Initially sold incorrect equipment and service for the task. Ordered second set with recommended static IP address and again insufficient. Tried to cancel, was given incorrect phone numbers to other departments. Told I could not cancel until I agreed to pay early termination fee - I refused. I was not allowed to have an equipment return address that I would pay for at my expense. There are not enough characters available to describe how inept and difficult this firm is to deal with. It can only be a deliberate act to make it almost impossible to cancel service. Worse than the reputation of Comcast!!

My husband and I signed up for HughesNet internet service about 3 months ago. They advertise "Always On, Always Connected." This is FALSE. They say you will have a constant internet connection wherever you live. This is NOT the case. We have had a terrible connection ever since we signed up for service. We are constantly getting kicked off the internet when searching online and we cannot stream videos or watch Netflix. We currently are spending about $70 a month for this service. A service that does not work! Our contract says that we are supposed to be getting 5 MPS. We are currently averaging about 1.5 -2 MPS. This is not a high enough speed to download videos or to do anything we were wanting to use the internet for.

Data usage depletion happens at night when no computers are on and even when we were out of the state on vacation. A couple of times a month I will get a usage report showing sometimes as much as 18 GB used in 6 hours which exceeds my plan. They then reduce my internet access to .0014 MBPS. I've called many times and checked modem and equipment and nothing can explain depletion. We live in the country with no homes within 100s of yards. Password protected, etc. They promise to elevate to higher tech level support, but I do not get called back. This has gone on for months. I firmly believe they are deliberately depleting my usage on their end. For many years that I've been with them their service in many other ways has been abysmal. Buyer beware!

If I could give this place zero stars or numbers in the negative, I would not hesitate! First and foremost, when I signed on with this sorry for an excuse internet service, the representative asked me what all I would be using the internet for so they can determine which package would be most suitable for me. Therefore; I told them that I would be using the internet a lot for such things as watching hulu, netflix, youtube as well as using it for college coursework and internet gaming.

We've had HughesNet, going on our second month and it's far and above an improvement over our previous wireless Internet experience. I'd give them 5 stars if it weren't for the data limits. I've heard numerous complaints from friends, intermittent speeds, data limitations and such, but each of these users came from big cities in California and Nevada where high speed wireless is a way of life. Out here, in rural NE Washington state, the choices are more limited. In fact, at our location, we have exactly 2 ISPs to choose from, not counting HughesNet. One has a poor signal and the other is unreliable. We may be making the choice between multiple evils, but our Internet service hasn't been this good in years. We're happy campers... so far.

By far the absolute worst company to deal with. Every time I got transferred I got disconnected. Every time I called I was on hold 30+ minutes. No supervisor ever would take my call when requested. You call one number and they inform you you called the wrong number even when it was their company that gave you the number. It was $1000 just to cancel our service and they wouldn't even come get their own equipment and to top it off the internet service didn't even work half the time. This company is a waste of time and money.

Every time I try to call HughesNet I'm unable to speak to someone. I very rarely have internet any more and this is very frustrating! Last time I sent a review was just over the weekend and I was told there was something with the satellites. I'm giving this 1 more week & I am done with HughesNet if it is not straightened out. I rely on my internet & expect it to work when I need it! I am paying for something I rarely have any more. 1 more chance HughesNet!!!

When I moved I had an appointment for a tech to come out and re-install only to never show up or call. Then when I made a second appointment the tech was scheduled to show up between noon and four which he never did. At 6pm a woman called to inform me the tech would be at my house at 7:15 pm. Not only was this hours later than he should have been at my home but I was no longer home so I was not set up. I then called Hughes Net several times only to be on hold for up to 20 mins a time and transferred all over to retell my story over and over. When I chose to cancel my service I was charged an early termination fee of $220. Hughes Net has the worst customer service and the girl I talked to was a ** as well. They ought to be reported to the BBB for swindling customers! Shame on you Hughes Net! DO NOT USE THEM EVER!!!

We recently moved to a rural area. Our house was new construction, so the local internet providers did not cover our area (they do now). My husband and I are both in the U.S. Navy, and often have to work from home after our normal hours. Hughes Net was our only option at the time. Being stationed all over the world, I have never had a more unreliable internet provider. Not only does the speed go slower than a turtle crossing a road, when you finally get to talk to someone, they barely speak English and want to charge you $125.00 to send a technician. They blame our router, however we bought a brand new $150.00 router that met their "standards". We are going to pay out the rear, but we are canceling our service with them. If you are considering getting them, DONT! Increase your data plan on your phone, and just tether to it. It will save you over $100.00 a month for horrible service.

What a horrible company to deal with. Called 21 days ago, to never receive a call back. Today they tell me to call back at 7 am. Really. If this matter isn't handled in a very timely manner I will be contacting 7 on my side. I feel like I just want out of my contract. Terrible service. Would never recommend. Go elsewhere people.

They took money from my account with out permission. Filed complaint with FCC. They agreed to cancel my contract with no penalty fines. Know they gave me 45 days to send them their equipment. They wrote on the instructions to get heavy wire cutters to disassemble their dish. They put it here, now they want me to pay someone to get their stuff out of my yard. I am 62. What a crook. I am not done with them yet.

I had a technician come to the place I wanted internet connection. It is a day care facility. It is a metal building and said it would be unsafe to hook up what it was he had to hook up with children around. He also said if he did hook something to the house I would have to buy a new rotor which would cost anywhere from 150-200 dollars. I opted out. I called HughesNet and after being on hold several times for 20 min. or longer telling the story over and over, I was informed I cannot get out of my contract and need to pay the cancellation fee of 310 dollars. I totally disagree. I have since had a Dish tv technician come to the facility to connect and he said he could not get service to the building and terminated my contract with Dish tv. HughesNet will not void my contract fee. I am very unhappy with this company.

Internet did not work. Cancelled. Had to pay for all the cancellation fees. Customer service sucked.

I moved to a very rural area and I had to find a internet service provider fast because I work from home. I found Hughes Net from off of the TV and gave them a call. I proceeded to tell them what I needed because I work off of a VPN server and it was important to know that they had the capabilities to run it. I was promised fast service with no data caps, I could use Netflix on my TV at night, and my son could play online games with no issues. And so because of them promising me a no data cap limit I signed up. I started out with the residential service but after a week of very slow internet and seriously falling behind on my work, I gave them a call. They did some tweaks on their end and it was fast for about 2 days and then back to the same issue.

I have nothing but disappointed with Hughesnet and their poor service. For what I pay for internet every month I should have excellent service and connections. I know some technical difficulties are beyond their control. When you call you get someone that can barely speak English and puts you through several different people just to find out nothing is wrong on their end but it must be your router etc. I usually don't complain much but I am very unhappy with Hughesnet. I can't wait till my contract is up and I can find a better faster internet provider. This company doesn't work for us! I hope that Hughesnet service will improve and they will make it right with the service not currently working and credit my bill.

Moved from PA to DE. Thought I would try a satellite service (very bad idea). Called DIRECTV and signed with them. I asked what internet service they used and was transferred to another extension. At the time I didn't know that it was an entirely different company, Hughes Net. I have been trying to have my service issues (or better the lack of service) for 2 months. I have spent literally hours on the phone trying to get my internet service running. Asked for a tech to come out but there would be a charge. When they finally sent a tech he changed my ethernet cable and it worked (for that night). Asked to have service terminated but was told it would cost a lot for early termination.

Reliable... That's the opposite of Hughes Net. We got Hughes Net a few years ago with the hope of a faster, more reliable internet service. Now, having been with Hughes Net for several years I can safely say that dial up is actually a more reliable option. Where can I begin. To start out with, if you run over your limited bandwidth, your account is "hard throttled" meaning that anything that is https secured will no longer work and anything else will load at a speed slower than dial up internet. The interesting thing, however, is that even with full bandwidth this happens with Hughes Net multiple times a week. Conveniently it only happens when I'm not doing anything important, just trying to pay bills, apply for loans, or check my bank account. So obviously, this isn't that big of a deal.

This company represents the epitome of poor customer service, ineptitude and a complete failure to deliver on what is promised. They love to collect their fees and not deliver what they advertise. I have a 20 GB monthly plan that I apparently use up too rapidly. I've dealt with Hughes Net about the problem and they blame the customer for the problem even when we've been away on vacation!! I am a physician and simply don't have the time to download movies, stream, browse, especially with this slower than molasses internet speeds. Buyer beware and spare yourself the grief and frustration. I have no other option than Exede which I understand is no better or worse...I think that to be impossible. Tonight my service is down again, they don't know why and neither do I. Maybe I'll get another token out of this. Disgusted in rural Iowa.

HughesNet not what they advertise. I am paying for 10, I get 6 on a good day and my system was installed terrible. Cable rolled up by the house, not grounded, not attached to my house and the hole the tech drilled in side of house not sealed and I have called 3 times to get it fixed, still not fixed. The main thing is that the dish is not grounded and they want me to pay for them to come back and fix what their tech halfway done.

I'll make this short and sweet. I am new to HughesNet. I signed up in May 2015 thinking that the internet service would be unlimited usage, as to what the lady told me over the phone. The first month was great. The second month, we could not even log into the computer, saying we had to purchase more data in so many words if we wanted to use the internet. I am so disappointed in HughesNet. I have not canceled service yet but I sure will be in the coming days. After reading the complaints here, I can truly sympathize with you all. I have canceled my card so that it cannot be charged, but I will be CANCELING service with them soon!

This is the worst internet service in the world. You would probably be better off with dial up internet. It only works one week out of the month (if you're lucky) and even if it does work you have to stay up until 3:00 in the morning cause it only works one hour a day. On top of that it just Waaay to expensive. And it's not just me either. 95% of this company's customers are not satisfied with their service. Do yourself a favor and don't waste your money.

I have been having trouble with HughesNet for a while. I have written letters and sent e-mails. No response whatsoever from the company. I keep getting DNS Lookup errors, web acceleration errors, can't log onto my HughesNet e-mail. Extremely slow connection. It takes on average 5-6 minutes to get to my home page which is Google, there is nothing on a Google homepage. About 10-15 minutes to get to a website, if I can get there. HughesNet is horrible. Will be canceling and going elsewhere.

I started my journey with Hughes Net because my DirecTv service recommended and it was suppose to get a better rate by "bundling". I called Hughes Net set up everything and was the one at the home when it was installed. First LIE: it did not cost less, in fact the monthly price I was quoted by DirecTv was wrong and it ended up costing $15 more a month. Second LIE: it was fast internet service for rural areas. Not true, in fact it was slow and did not work the majority of the billing month. Third LIE: 24-hour support will always help. Not true!!! I was horrified to find out on my first call in that even though I signed for everything and even though I got the bill and all call and emails, since my husband's name was on the DirecTv account they could only speak to him about the service. Wow!! The first time my husband did give them the ok to speak to me for that call and all future calls regarding the account.

I have had nothing but bad experiences with Hughes Net! The service where I live is horrible and when I talk to them about it all they want to do is up-sell me. I only use my computer for Facebook (no videos) and emails and run out of time in no time then I have no service. I would never recommend their service to anyone!

Bought a new house in an area that Hughes Net is supposedly the fastest. I bought 2 new Smart tvs before I was set up with Hughes Net. I am not able to use the options that need internet connections!! I rarely use my computer now since it takes an average of 3 minutes for the page to appear FOR ANYTHING! AND WE ARE PAYING FOR THIS!!! And try to get any service for anything.

I noticed my bill was up $20/$30 above agreement, the system has been slowed, I can't video, I understand I have been overusing. All I have been doing is removing email and spam. I can't look at whatever it is about because it running too slow or? I understand this is being done because they say I overuse it. I can't talk or email them because they don't respond, I get disconnected phone numbers for repair service. I want all this fixed or I will find another satellite provider.

Where do I begin? Ah, let's see. The fact that my family is paying over 80$ a month for our service? Or, the fact that it is truly the worst internet service ever? How about the fact that the fastest internet in the US costs under 20$ a month? Honestly, as someone who has a great use for the internet, this is the worst situation I could be put in. It is the only internet in my area, and it's LIMITED. I was forced to move here because of family affairs, but seriously. How is there no 0 star rating for this? I rely on the internet for most of what I do, I make a living off of Youtube videos, I spend the little free time I have playing online video games, and I am the type of person who likes to lay down in bed and watch Netflix after a long day. I can no longer do any of those things, because of this terrible service. I made an entire account just to say all of this, and honestly, I feel like it needed to be said.

Hughesnet representatives use a "bait and switch" technique, promising reliable service while, in my opinion, knowing full well their lower tier packages are terrible. Their "remedy" is to upgrade for much more money for an incredibly poor product. We were unable to run a stream on Netflix, MLB.com, or Youtube, for more than approximately five seconds, and even attempting to bring up news or weather either takes a minute or more, continues to cycle with an incomplete connection, IF the site comes up at all. Hitting the refresh MAY work in sometimes as long as thirty minutes. Overall, our time online consists of approximately 70% "cycling" time. I have rarely dealt with businesses of this poor quality, terrible customer service, and this level of dishonesty.

We have been with Hughes net for almost 3 years. 11 months into our 2-yr contract, they extended our 2 yr contract because we made changes to our account (which I was told wouldn't cause our contract to be extended). Our internet service is especially slow all the time. They advertise "high speed" with downloads at >10 Mbps and uploads at >5 mbps. Ours are constantly at 1 mbps download and <.5 Mbps upload. We were not told about the data cap before ordering, but are stuck with it now. For the first several months our usage reset daily, but then out of the blue it started resetting monthly.

I placed an order with HughesNet, was never told that it would be a two-year, non-negotiable contract or that a satellite would have to be put on my roof... I'm renting. I opted to cancel the service pre-installation. I called them 5 times to get a charge reversed and they said that I had never been charged. But I was staring at the charge on my credit card statement. They said a third party must have charged me, despite the fact that the statement clearly said HughesNet beside the charge. They refused to put me in touch with the mysterious third party. I finally had to dispute it through my CC company. If I had this much trouble before even trying their services, I'd definitely not recommend using their services. Plus, when I initially spoke to them on the phone the rep was awkwardly flirting with me, telling me I sounded younger than my age after I supplied my DOB. I didn't laugh. He didn't stop with the jokes.

I live out in the sticks with my wife on a heavily wooded piece of land. HughesNet was one of two service providers I could choose from, the other being a larger company most people are familiar with. I spoke with a Hughesnet salesperson who promised me the world and told me not to worry about all of my beautiful mature oak trees, that they could make anything happen, "Don't worry about signal strength or sat dish placement" etc. Like a fool I listened and didn't worry about anything. She asked me what I'd be using the internet for to determine what service I needed. Mostly streaming video, music, on demand cable etc. She said everything is no problem provided I wasn't using it for online gaming. That was the only thing she was forthright about.

I cannot believe that my husband and I are dealing with this company right now if you can even call it a company. Long story short, we signed up with Hughes Net. Service was pretty good the first month, then the subsequent months it would be good for about a week of the month and then not work at all for the remainder which makes you upgrade with no improvement anyhow, after being told that these packages would definitely suffice given that we do not use our internet for gaming or much streaming anyhow. Customer service is absolutely awful, they redirect you every chance they get, nobody can help you, that is if you even get ahold of somebody of course.

The sales pitch they use is convincing and when you sign the agreement you are alone. Terrible speed, internet service is limited to 5 GB, but honestly is less than that. It's just a couple of days on regular low speed and then it's just not there. You won't have internet for the rest of the month. You are going to be very unhappy. Don't ever consider Hughes Network. It's a headache. They don't care about you. They just want your money and there is no way to waive the cancellation fee because that is their actual income. Do good to yourself and your family. Don't consider this company ever!!!!

They lied and sold me a product that is worthless. I have a home in the mountains and can't get internet service with anyone. So I called Hughes to set up service. They talked me into changing from Verizon back in my home in Pittsburgh too. They told me the service was better and faster. I told them I have 3 students in school myself included and we are on the computers constantly because of online classes. He lied and assured me it was better service. So, I had them install it. Within a week I could not get service. It was so slow I could not use it. I called and complained and they upgraded me to the next level for $59.99 per month for one year. This package wasn't any good either. So within a month I cancelled the Pittsburgh home and they charged me $400.00 which I fought and won.

OMG, never had I had an experience like this!! During an outage caused by an ice storm earlier this year, I found out that I could not receive a maintenance call as I was not the account holder nor could I cancel. I was put through the mill as Hughes Net inadvertently placed another individual's name on my account. Now this was ridiculous as I had ordered the service, paid for it for several years & had never heard of this other individual. Because of family issues I let the subject drop and my service did come back on. However when I pursued this once again in June 2015, I was told to fax a letter with a photocopy of my driver's license and given instructions to call 24-48 hours later.

I have HughesNet because there are no other choices. Things were okay for a few years, but the last three months, my data runs out halfway through the month. We only surf the internet---never download movies, music, etc. I started checking my data every morning---and the past two days, a whopping 2.67MB of data was missing at 10am, when it was only 9:30AM!!!! I have been on the phone numerous times in the last two months. It is NEVER their equipment. I do the same troubleshooting over and over every time I talk to them. I even asked to speak to a supervisor TWICE with two different technicians. Both times I was left on hold and then they came back and said none were available. One technician hung up on me. This company is crooked and should be sued. I am looking for other options because I will not give them another dime after all this.