EarthLink Reviews

Updated on 01/29/2023: Paid my past due Amount to EarthLink on the 25th when my Service was disconnected, it's now 8am on the 29th and Service has still not been restored, talked to Customer Support and one Supervisor numerous times. All they would tell me is wait 24hrs, finally got one person from.

I was in the market for internet service and the Earthlink representative told me it would cost $54.95 + tax and $40 for installation. To get that price I was required to sign up for one year. Which I did. When I received my first bill, the total price was $82.94! When I looked at the bill, there were two $9.95 charges for additional services I neither signed up for or agreed to. There was another monthly charge to rent the modem that I was never informed about. They were willing to drop the two $9.95 services, but refuse to honor the price I was told, by not removing the monthly modem fee. Not fair or honorable by EarthLink. Besides posting this review I have also filed a complaint with the BBB, only asking that I be released from my one year commitment. So although EarthLink didn’t honor their end of the contract by misrepresenting their pricing, they refuse to let me out of the contract.

I called Earthlink and asked them what options they had for my location. They had a package for an 80 Mbps that seemed reasonably priced, and they told me it was available for my location. I thanked the representative for the information and told them that I wanted to do more research before I proceeded. The representative told me that they had better performance than both ATT and Comcast and then offered me a free month's trial. I was looking to try their internet, agreed to the free trial, and scheduled my installation for a week later. The first problem I encountered is that there was a lack of communication between Earthlink's installer and me. I was told that my installer (Rick) would contact me and be my point of contact. Rick never contacted me and didn't show up for the installation. I understand that Earthlink uses third-party installers and that life happens, but I would have appreciated knowing there was a delay.

We had to move and sell our home to move closer to our physical work location 2 1/2 hours from where we currently lived. Earthlink did not provide service at our location. They are charging us $200.00 to terminate our service. Buyer beware. They say it's clearly stated in the contract. Buyer Beware!!! I would NEVER have signed up had I known that upfront. I didn't read "their" fine print. I would NEVER recommend this provider, EVER!!!!

On December 12, 2022 I’ll call them to pay my bill and also to transfer my service less than a mile to my new place. I was told I had to pay the installation fee again 78 plus my bill 103 on that day or the representative would cancel my account. I told him that I could not afford to pay that on that day so he went and canceled my account.

I signed up with Earthlink asking for the 500mb speed. The sign up process was really easy over the phone and all seemed well. I received an email and text telling me my installer would be there on a particular day between 12-2. Since I had not moved in yet I had someone there to meet them. At 2 there was still no sign of the installer. I called the customer service number and got someone who told me that they were overbooked and couldn't tell me exactly when someone would be out, that I'd have to call back in an hour. I called back a short while later to cancel the service because this didn't bode well for a new customer. Both agents I spoke to were hard to understand. It seems they have their call centers somewhere overseas. While on the phone with the second agent I got a call from an AT&T installer who was on his way, so I kept the service.

EarthLink told us they could provide us with internet at our address so we signed up. They supposedly ran their test and said it would work great. Then the router came and we had no internet to speak of. 512 KB which is old school dial up speed. Unusable! I called several times and they told me there was a problem with the local tower. They acknowledged that we were not getting usable service. After the third $80 bill came from them I called to cancel service so we could seek internet from somewhere else.

Called to set up new service at our cabin about 2-1/2 hours from our home, and found it odd that I was told Viasat was my best option. Installation was scheduled, so I took the day off. A few days before the install date, I got a call to schedule installation, and the next available date was 2 weeks after what was already scheduled. They didn’t care that I had already taken off work for the date already scheduled because that date “wasn’t in their notes.” So I was forced to reschedule but for a time when I should have been able to make it to work on time.

DSL wasn't working so called Cust Svc. Polite - but very hard to understand - rep promised to ship modem to me. Received wrong modem, Called again. 2nd rep will ship 2nd modem to me. Soon received 2nd AND 3rd modems! Called for install help & was told that my service was down, & original modem was ok. 3rd rep said he would send return label for 3 modems. No label received. Called again, another promise to send return label. Finally received TWO labels. Called again & was told to put all 3 modems in a bigger box, affix 1 label to box & drop at UPS. Did so. UPS says box delivered. Now I'm being billed for all modems, and an "expedite" fee which I told rep I didn't want. This is ridiculous. I'm very close to dropping Earthlink. Other issue is heavy accent of support people. I have to constantly ask them to repeat, & still can't understand them.

Horrible customer service! I do not recommend them due to poor customer service and ridiculous contract and waste of time (install takes forever when other companies can do it in one day/ you'll be on the phone with customer service hours). I spoke to four agents and got nowhere until I spoke to a manager. The customer service agents do not speak English and hard to understand. Waste of time!!!

So pretty much EarthLink has stolen 80 dollars from me and now I have to wait 24-48 with no internet because they need to review their own negligence which was told to me by a supervisor. My advice just don't do it. If I could give 0 stars I would.

When will Earthlink Mobile be able to give transfer pins to enable a cellular customer to port the number to Verizon. I've been trying for over a week and no one at Earthlink can give me any information. Can not tell me when- or if- problem be fixed. Will not tell me what problem is. Any help you can give is very appreciated-- call, text or smoke signal!! Thank you.

Tried calling Earthlink "Customer Support" line 888-327-8454 to complain that my autopay rates are regularly increased by 20-25% without any pre-notice. I got a health monitoring device marketing recording when I clicked on option 1 "Older than 55" and, after I called back and clicked option 2 "Younger than 55" it just disconnected. Past experience is also horrible support and "customer service." This is without fail the most unprofessional company in the field!

After filing a complaint against Earthlink they contacted me within one business day and will be refunding the money. They were efficient in resolving this issue so I will upgrade the company now to 3 stars for doing the right thing.

Well I just got off the phone with one of their sales associates named Anne. Now when I had dealt with Anne she was polite and professional. What I really dislike about a company is when I'm told that I'd be placed on hold for a moment then transferred to another dept to see if they can help me a little more then abruptly hung up on .... I could understand if she had stated there wasn't anything else they could do and then just ended the call there but it kinda seems dirty doing things the way she did it her way.

First experience with EarthLink, charged $166 a month. Haven't even been a customer for 2 months. Been without internet almost 2 weeks now. Today is actually day 12. No updates, just told cell tower down. No estimated time to be resolved. Had to leave my home to go to someone else's house to use their internet because could not work from home. Calling everyday to find out what's going on. Calls been disconnected multiple times and automatically sent to an automated survey. Well that's the wrong time to send someone to provide a survey. So frustrated, so dissapointed. I'm paying almost 3 times more for lesser service than when I was paying ATT $60 for Fiber Optic. Worst experience ever.

The customer service was fine but was a little hard to understand, but cost is high and not good for gaming as I was told most of son's games won't even load. Can't do anything requiring a lot of speed. A bit deceptive on how good the speed are.

They charged us $70 for "45 MBPS" and $9 for modem fees. Neither of these numbers matches up with their site. I called to ask them if it was MegaByte or Megabit and she laughed and said they were the same thing... I asked because we were getting 80 Mbps so nothing was lining up. I don't think she understood, but she said I'm getting Megabit. This is a ridiculous amount of money for 45 Mbps. Their website sucks and doesn't give you any info that you actually need. You have to call to do anything with your account. I don't recommend it.

I spoke to a person about person about getting wifi in my area. Was told they don’t service there. I asked about a mobile hotspot. He said, "We don’t service." Lol. I said, "A hot spot can be taken anywhere." He said, "We don’t service there." I Asked for supervisor….10 sec pause and then… He hung up!! What a joke. Mobile hotspot can go anywhere. I will use someone else.

This is by far the worst internet service I've ever had. Please do not rope yourselves into a year contract with this company. Our service goes out at least 20 times a day. It's ridiculous and frustrating. Customer service is equally aggravating. They absolutely never give a solution to the problem. Run.

I called to check fiber internet availability in my area. The saleslady started by asking what service I had, what I did online, and how many devices I had connected. I have around 10 devices connected, two people working from home, four TVs that stream movies (sometimes simultaneously), and a daughter who is a Twitch streamer. Currently have 1.2gbps cable for $100/month. Saleslady tells me she will beat that price, only $59 a month, with fees, maybe $75 total. Ok, lady, but what's the speed? 45mbps! I told her this was way too slow, but she insisted that this was all I needed and, "This is fiber. Fiber is different than what you have." She suggested I just sign up and try it for a month. "Lady, you need 25mbps just to watch one 4K stream. How is 45mbps going to cover all my needs?" "This is fiber! This is great for online gaming and streaming video!" *sigh*

Updated on 05/02/2022: I was scammed out of my money and didn’t receive my services. Was given a telephone number to call for a different dept within EarthLink that was supposed to assist me. When I finally spoke to someone after being hung up on multiple times I was informed I need to speak to the sales dept. Still no service. My money has been taken and the ISSUE STILL NEEDS TO BE RESOLVED.

I have been an Earthlink customer since 2001. I use the prepaid method for my mail account. Every year I waste 15 or more minutes on a chat platform to renew this prepaid. WHY!!! Why can’t I do this on my billing page. This is 2022 not 1999. Why doesn’t the prepaid option appear anywhere, forcing me to waste time on a chat. Today, “Kristal R” took over 15 minutes to set up my prepaid. VERY SLOW CHAT RESPONDING! I do not understand why I can’t do this myself on my billing page. Is it because Earthlink want to the extra $1.00 a month! Earthlink: Please stop wasting my time.

CUSTOMER SERVICE IS AWFUL, I mean never experienced this kind of horrible customer service. I called and set up an account April 13th, and still nothing resolved on getting service running. Trying to refuse to refund my money for equipment and sent me false tracking on the equipment I was supposed to receive. HORRIBLE COMPANY...do not use them. It will be nothing but a headache. If I could give - Negative - stars I would have.

The service EarthLink internet provides is not theirs, but AT&T’s. I have not had internet for a whole week and they tell me they can’t fix it for another 7 days. This is in the first month and is the second outage. Working from home, I need internet! When I wanted to cancel, I was told they would charge me a $200 early cancellation fee. Two hours of holding for a supervisor and another 46 minutes waiting to speak to a manager, resulted in a $200 early cancellation fee. If I could rate them a minus ten, I would. How can you charge a cancellation fee for a service you are not providing?

If there was zero star I would press it. They are the worst, they came at 10 am one day. I thought they're experts and they are gonna do their job. They started moving in out, going back and forth and then they left with the machine inside, no signal no nothing. We called them. They said there is no signal and they are gonna try to fix it the next day and they didn't. It's been a week from that time. We have no wifi. We were like stupid waiting and they didn't come to fix the problem. Not recommended. Don't ever call them.

If it were in my hands I would give it 0 stars. I moved to a location to where they did not have service but still had me pay for the whole year, even after being promised to not charge me if they don't have service in the area.

Ordered a dedicated fiber service. An AT&T Tech showed up a week later to install the line (?) and quickly determined there is no fiber in the area. Earthlink then attempted to have the tech install a bonded copper line. I happened to catch them here, but how many customers are paying $70 a month and being deceived?There isn't anyone in the USA available to help, this operation is all middle-man and uses cheap and unqualified customer support.

I live in an apartment complex in San Diego. I called every internet provider searching for fiber optic, AT&T included. I was told by every company that they could not give me fiber optic because of where I live (the apartment complex is the issue). When I called EarthLink and gave them my address, apartment number included, the sales rep informed me they could give me fiber optic and increase my speeds and connection. That is the only reason I paid for them to install their equipment, with the idea that I would be getting fiber optic.

They lied about the speed and I almost lost my job as I work from home. My upload speed was 0.06, and you can do gaming on this according to them and now I'm being charged 200 dollars to disconnect to find better internet, which they say I have to wait 6 to 10 days, not happening, this company is a joke.

I signed up with Earthlink in October of 2021 when I moved into my new home. I was given friendly customer service and when they offered auto pay I specifically asked if I wanted to opt out of auto pay at any time would I be able to. I was told that I would be able to opt out at any time. Fast forward to 1/20/22 and now I am being told that the company doesn't provide the ability to opt out of auto pay once a credit/debit card is on file. WHAT?! How is that possible??? Legal??? And I was receiving no correspondence from them about when my bill was due. I would just see a payment taken out of my bank account. I do not understand how this company is allowed to force customers into the method of payment that they want without allowing the customer the ability to control how they pay. This company is ridiculous and now I see that if I wanted to cancel it would be a $200 cancellation fee, so basically I'm stuck... I am highly disappointed in this company.

Read some of these reviews, and they sound so much of what I went through that I had to make sure I hadn't written it. Here's mine: Told Fiber to our home. Charged $80 for install. ATT guy comes out and says we don't get fiber, here. It's only to their junction box, and then to all the homes from this junction box. Which is NOT the same thing that they told/sold us. Low speed. They lied. Then they said, well, you have Apple products, so therefore you need more bandwidth. Really?? We told them we had Apple products prior to signing up with them; never said a word at that time. Now, they want us to sign up for even more speed at a higher cost. Oh, sure. Also, told us our first payment due would be the following month after install.

OMG!!! Where do I begin???? EarthLink has the most ** up customer service ever!!! Let me count the ways in which they ** us over!

If I could give to them 0 stars I would. My internet kept went out several times and usually took hours and one time two to three days in order to restore my service. I got this service with EBB program and my understanding was it was $49.95 but they got a credit $50 and there's also supposed to be $100 towards equipment yet they charge me $9.95 a month added up and within 4 months terminated my service at which time they wanted a $200 termination fee to bring my bill to 228.95 for free program for only September, October and November of 2021. I made numerous phone calls different agents and got nowhere at all even to the point where they would even put me on hold for an obscene amount of time to wait for a supervisor.

I spoke with a rep about getting 1 gig fiber internet and was told I was going to have a dedicated line and an installation fee of $80 to get it installed, Att installer comes out and installs the internet and says that fiber is not available in my area and left me with 18megs, I call Earthlink and let them know what I was told and they tell me that the sales rep made a mistake that fiber is not available in my area, so I asked for a refund because I did not get what I paid for and was told that I received "fiber based" internet and that I could not get a refund, this place is a scam. People stay away.

I asked for a quote, got a quote and said I'm going to do some shopping around. The rebuttal was "would you like me to call you in an hour?". I said "no, I'll give you a call if I'm interested after shopping around" and I was hung up on. Completely unprofessional. I spoke to a supervisor, like a Karen, and he was as nice as could be. Altogether the initial interaction turned me off. Very unprofessional.

I got internet with them but was given the wrong speed. I asked the fastest internet they have but was given the slowest. Then I called to upgrade and was told next week you should have it. Still waiting. And it’s been a week and a half. And the internet randomly goes down to 2 mbps. Stay away from this company. They lie to you.

They got 1 number wrong in my address, and I found that out when a technician arrived at my door on 12.16.2021. I called EarthLink to edit the address, so that they could continue my installation. THEY COULD NOT RESOLVE THIS SIMPLE TASK. They wasted hours of my time, and the 2 Technicians that came to my address. They could not do the install and were unable to help. They could not change one simple number on my address, because they typed in the wrong address.... And they only offered me 15.00 credit....for 3 PEOPLE's TIME!!! RIDICULOUS!!!

A month ago I switched to Earthlink for high-speed internet. When I initially searched reviews of Earthlink I only saw that they had won "awards" for customer service. Guess I should have looked closer as perhaps the award was for the worst customer service!! From the day I signed up, to the first billing period, I had to get a new bank card. When they did the autopay of course I was notified it failed. That very evening I resolved the issue.

I ordered Hi Speed Internet, because I was tired of spending $75/month with Spectrum / Charter. Well, it was determined that installation wasn't going to happen. I paid $80 upfront for Installation. Earthlink never refunded my $80. I've been working on getting this refund for almost a year. Earthlink is very difficult to get a hold of. Their customer service is absolutely terrible. No matter how much your Hi Speed Internet is, stick with it. Don't switch to Earthlink.

After a twenty minute conversation with Vanita about signing up I felt the sales pitch was strong but the delivery failed. The cost was high and the service was slow. I was told no one else serviced the area and that make me think. I went with a competitor as it was cheaper with faster service. So they lied in the first 20 minutes of communication.

I was not with internet service for a week, tried to reach their technical support. NOBODY answered the phone. They are partners with AT&T which provides the modem and the service. I got trapped in a endless menu loop. NOBODY answered the phone. In the end I canceled the service and they charged me 200 dollars for breach contract.

My Experience has been horrible. I called 6 × 2 day. Got hung up on 5 times. That was put on hold for over 2 and a 1/2 hours and still have not talked to anyone. And I have asked you to speak to a supervisor feature every time and still have not been able to speak to one. This universe recommend Earthlink to anyone. Department customer service need to make over. About that the woman that I spoke to twice today was sharing my information with her colleagues. That is a company that is not to be trusted.

I signed up when I moved to try to avoid giving large corporations my business. I signed up for a middle plan of data, uploading a YouTube video took me 8 hours. I only have 3 devices, they told me to log my TV out every time I turn it off because I was using more data "than I bargained for." Which I don't think is even accurate but they don't provide the plan descriptions in their website so you have to just remember your original plan off hand I guess. I'm pretty sure they lowered the plan amount after I signed up. You have to call and have each receipt emailed to you because they're not available on your portal where you pay. Currently I've been on hold for 10-15 mins while someone cancels my service.

Service is good much of the time, but ATT equipment has faltered and the service is not very good. It's slow, unreliable and not as cheap as it should be for the service you receive. It freezes often and I often get incomplete and slow loading web pages. It is just adequate.

Earthlink will block email accounts without notice to the customer depending on mysterious reasons. When you write to them or call them asking why it go through multiple customer service teams and then they will tell you any of these:

The internet connection always fails. Netflix and Amazon are typically always slow when loading. The representatives are always answering the phone when they are not in the most appropriate setting ie: at parties or gatherings with loud music and or people in the background. Every time I call, I can count on always being on hold for no less than 20 minutes. If I knew better, I would have gone thru my cable provider instead of wasting my time on EarthLink. I am now on hold for the repetitive reason specified above, and it's been 29 minutes and counting...

New customer with Earthlink as of Friday 9/26 - took 2 techs one did 2 hrs other 4 hours to get everything working - services were on till Monday - boom off in the morning. Mind you I work from home. My son schools from home.... I had to call them & tell them, my internet was not working - response that the 2nd tech did not finish it - but yet no one told me. I flipped out telling them that I made it clear when I signed with earthlink that I need my services to work - and told them the same thing. Her response, "I am sorry sir." Over & over I hear the same thing, "Sorry sir" - date for the new tech to come to my home was set for 9/30. I made it clear I was not happy about it in a nice way (not true) and today got a text not a call that it was changed to 9/1 - I truly ** flipped out - I had to call them and yell and explain how truly angry I was about what they were doing - response, "I am sorry sir." Worst customer service & internet service period - d. **

For the past week EarthLink has displayed the worst possible customer service I’ve ever witnessed from a reputable company. Me & my wife have been lied on, lied to, hung up on, and blatantly disrespected by multiple supervisors, & are issue is still not resolved.

We wanted to upgrade to 50mbps. And they keep trying to install a new modem. Was told by both people that came out we don’t need one but customer service keeps trying to give a second WiFi!!! When all we want is a WiFi does upgrade!!! We have yet to have a WiFi upgraded. Instead they are trying to give us two WiFi bills. Which is **.

Erratic issues with formatting, fonts, spell check not working at times and others. Recipients complaining. Any new contacts and domains added to the whitelist in my address book do not work any longer. Submitted feedback over a week on the issue and just recently noticed they went all missing, hundreds of them, over 20 years worth! I'm now concerned the same may happen with my thousands of emails. This is not acceptable for a service upwards of $10/month just for email.

It is ridiculous. I'm put on hold for 25 minutes for a confirmation of whether or not the technician is still coming. Two days ago I was on hold for 4 hours, got shifted from one person to another, ended up talking to five people three of whom couldn't help me because they didn't have the authorization.? Then what is the point of them being there two of them. One (Nokwethemba) helped me and when we got to the end she says to me that she was going to place me on hold for 2-5 min while she records everything and then she would be back on the line to tell me when the technician was coming. She (Nokwethemba) forgot about me and left me sitting on hold for 1 hour. I had to call back had to go through everything with the next person (Lundi).

Called Earthlink because I was having trouble with my internet service. They had me going from one person to the other. Did not finish transactions. Was on the phone with them for more than 4 hours. Unacceptable customer service. Asked for a manager - no manager EVER came to the phone again. Sat on phone for 44 min. waiting for a manager. Finally hung up.

I cannot understand why a big international service provider like EarthLink would have only M-F 9-5 Tech support. People use their email 24/7 and this cutback in service is an indication of a company that wants to make lots of money and provide only the most basic service that is insufficient to address the tech support needs of its customers. My advice to anyone searching for email service is to skip Earthlink and find a provider that has 24/7 tech support or does not have service interruptions as EarthLink has on a regular basis.

We have had our Mindspring account (previously rolled into EarthLink) for over 25 years. We were actually quite pleased that EarthLink allowed us to keep our Mindspring email domain name. Many people thought it was a name which made us seem "old fashioned". However, we liked the name as it showed we were regular email users/account holders much sooner than many of our peers. We stuck with EarthLink because the email service was reliable, it caught messages with viruses, filtered spam, etc., and we had use of the various features/options with multiple email profiles. And, at the time, EarthLink dial-up service was continually increasing speed, keeping pace with or surpassing any other ISP.

I have an EarthLink email account. Today I could not send emails. I got an error. After spending some time checking on settings, I contacted support by phone. The support person had me change various settings and try repair. Error. Then change settings and try repair. He repeated this about 12 times. Then he insisted on getting on my computer. I refused that. Then he told me this is a Microsoft problem and I had to call Microsoft support. I insisted on speaking with a supervisor. I had to wait on hold another 15 minutes. Then the supervisor told me this is a "known issue" for earthlink. He told me that he would escalate it for me but I had to email him screenshot of error and my IP address. I did so. Then the email bounced because I was not whitelisted to send email to privacy@earthlink.net. Sheesh. The support person wasted an hour of my time on settings when this was a KNOWN earthlink issue. Really a customer hostile thing to do.

The fact that I had to leave a negative review to get this resolved Isn't fantastic but it is better than it not being resolved at all. Also the fact that this situation was allowed to happen in the first place perhaps you should have it so people don't have to apply over the phone as this instance shows so much can go wrong. At least if they apply online the consumer is the one messing up their email with a typo rather than an agent not typing in the first half of the email. The human error here could have also been avoided if the agent had just given me the package I wanted I wouldn't have had to be transferred to another agent and none of this would have happened...

Been an EL customer since 06. Can't take it much longer. Constant email outages, no sense of urgency on the part of the company to fix the issues. Their FB page is nothing but comments from angry customers complaining about their lack of reliability. They've always been overpriced but I stuck with them because it's a pain to get new email But about eight months ago (beginning in December of 2020) something happened and the service started to become very unreliable. And now it's getting downright silly with these folks. The email is on the blink more than it works. Seemingly everyday, an issue. They don't seem the least bit phased by their customers' displeasure, either. No way to run a business. Avoid like the plague!

Very bad service. Slow speed and the customer service claimed they are fiber but they are not. They said if the speed is slow they can refund all money including installation but when I called back to cancel they refuse the refunding. It took so long to call them. I have waited for 20-30 minutes to talk to their supervisor.

The problem with Earthlink is limited customer service hours and being a go-between to the service provider AT&T. AT&T has a gravitational pull similar to Jupiter, Customer Service is based off shore and they simply don't care, which is reason number one why people walk away from them. Earthlink Reps are not aggressive enough to get results and literally believe the horse hockey AT&T spews.

I have been attempting to cancel my Earthlink account. When I call and press "3" to reach the cancellation department, I receive a voicemail looping over and over again, saying to stay on the line. It loops every 10 seconds. When I texted, it took hours (overnight!) to receive a response. When I did receive one, I received a canned response that I had to call customer service. Undoubtedly, this is the worst company with which I have ever dealt. How do I cancel their internet? I am amazed that they have not been shut down!

I've had this address over 20 yrs. The recent updates in May 2021 stopped my ability to download mail from that address from downloading on my Mac OS computers. Still on webmail site. No Warning or support. In process of switching out of that address.

I had internet installed and they left the line above the ground saying someone would be coming over to bury it. Well that didn’t happen and a dog decided it was a chew toy. 5 days later same thing. I got a F in school due to no reliable internet.

For a paid service they are horrible in controlling spam. The more you try to fight spam or report it, the more spam you receive. I have a personal Gmail account. It is free, and better at handling spam. One click and it is never again. With Earthlink, you report it and you get more spam, as if Earthlink is laughing at you. They also mislead you in what they charge you. I paid for a year of service and more for extra mail storage. Out of nowhere they billed me again, because before the end of the term they raised their rate. I fought with them about paying in advance for a year so I should have not been charged differently until renewal. They didn't care... I threatened to leave, they didn't care. They also are unable to control their email distribution. Out of nowhere approved emails started showing up in the "Virus Blocker" folder, and they were unconcerned in how it happened or fixing the issue. We use Earthlink as a business account.

Earthlink claims to have an advanced form of Fiberware that does not include 5 G. This is a total lie. Centurylink was the installer not Earthlink. They (Centurylink, a local company did not know anything about Earthlink) stated there is no Fiberware connection. Had I known this was a blatant lie.. I would have gone with Centurylink and gotten a cheaper rate. After all the fraud and Misrepresentation Earthlink sent a letter stating if I broke the contract (What contract were they talking about?) I would be charged $200.00. Every turn of events they were lying and charging me for things I had not knowledge of. They are scammers. Earthlink is criminal and will be reported to the FCC along with Consumer Affairs. I would like to see these agencies who are designed to help the public with this kind of fraud do their job.

Earthlink has been my email provider for nearly 20 years. Over the years I found the service easy to use, if somewhat expensive, so I stayed. I liked the anonymous email program for dealing with vendors, but now they have removed it. This week (May of 2021) Earthlink changed the way the service works. They claimed that they only made a few tweaks but NOTHING operates the way it did. The new service is clumsy and slow as compared to the previous iteration. It stalls in mid-operation! Emails with pictures or ads in the body open to sizes so great that they no longer fit the page. I had to zoom down to 30% to see the entire email. At that reduction the emails are barely readable. I tried different browsers and got the same results. I wanted to be sure that the problem as Earthlink before I complained.

Their customer service is awful. My boyfriend tried to politely hang up to contact his own internet provider before confirming a deal and both a woman named Nicola and her manager were being super forceful and pushy, asking “why do you need to hang up if we’re offering you a good deal,” over and over and tried to talk to him about the video games he played for 5 minutes. Seems like a total scam.

When I signed up for service I clearly told the sales person I would only need the service approximately 6 months. The sales person told me clearly that if I moved out of their service area I would not be charged an early termination fee. They are now charging an early termination fee. Add to that spotty Internet that failed as often as it worked. What a miserable company. If you are thinking of using EarthLink, please do yourself a favor and look elsewhere.

I paid a bill on time in January. Because of an error on their end my services were disconnected as though I hadn’t made a payment. I then was charged a $200 early termination fee, which I also paid. I was assured this would be refunded once they got the account straightened out. Long story short: a month has gone by, no one will return my calls, I have been told it is impossible for me to reach the escalation department directly and I just have to keep waiting for their calls, and despite all of the notes on this issue in my account they have disconnected my services again.

Yall have got some of the dumbest customer service reps I have ever had to deal with. I have had service with Earthlink for over 2 years and these idiots want to collect my money for the bill and then turn my service off 2 weeks later and when I call they tell me, "Yes we got your money and it was our mistake and we will turn your service back on within 24 hours." Well 2 weeks later I call because they are not turning it on. "Oh we need to verify your address. The same address you have had for over 2 years." Well they give me a new install date. I have argued with these people for over a month now. I just told them to cancel. I only rate them a 1 star because they don't have a zero button.

I've had the email service only, for two accounts, since the 1980's. It started as my dialup internet provider, then evolved to email only as I switched to cable internet provider. Because we are lazy and the fee was small, we kept the email service for a long time (years). They finally increased the monthly subscription fee to a threshold that prompted me to close the account. Took 5 tries: 1st - system problems, call back later; 2, 3, 4 attempts put on long hold with disconnect at the end; 5 - success but I had to aggressively insist that I not be put on hold. Customer Service sucked. Email service ok.

Earthlink customer service is contracted to South Africa; making communication very difficult. Earthlink DOES NOT provide direct communication to its Georgia based corporate office. The corporate number on Earthlink's website directs you back to South Africa. Communication with Earthlink's customer service is extremely frustrating due to cultural communication problems & their use of false promises.

The apartments I was living in caught fire so how, so I tried to get the wifi switched to the other apartment, but same apartments. Earthlink didn't wanna hook it up at new place. They waved it, and took it back. So I went with someone else. Come to find out the following month, EarthLink took two-hundred and 12 dollars out of my account. And they don't wanna give my money back to me. So please if anyone is thinking about getting this wifi, don't. They will scam you!!!

The sales rep did not mention that I need a LAN port in order to use the device. I assumed it had a coax connection, as most modems do. They wasted my time & money, paid an unrefundable $40 for expedited shipping for no reason. This company had potential to be very good, except for their sneaky sales reps trying to reach their quotas.

After homelessness for about 10 months I relocated back to Jacksonville FL. As a Veteran it was difficult losing everything but not my faith. I had recently moved from another complex that offered their own internet service. I decided to try out EarthLink & it was the most horrific experience. It appears the reps aren’t US based & that’s a major issue. I moved into a bigger unit just before Christmas. EarthLink wasn’t able to complete my order prior to Christmas or the weekend. I had to use my mobile hotspot just to have some tv services. EarthLink had me scheduled that Monday to install the new service. I waited but no technician showed up.

I have been an Earthlink user for years, even back when they were dial-up, Mindspring, Sprynet etc. After sharing their cable with Spectrum, they announced that they were severing that relationship, I elected to go with their "hyperlink" service. Installation was done by Frontier, and they supplied the modem. Now, I HAVE TO REBOOT THE MODEM EVERY DAY. Not happy with this frustration. This means that some time every night the service shuts down and automatic updates from Microsoft Windows have to wait until booting up. Not to mention the inconvenience.

I live out of state and wanted to start up DSL internet service at our new property in Vail AZ. Purchased a DSL modem from EarthLink for $200, which appears to be dead. It has a warranty... But they wouldn't replace it without attempting to do some trouble-shooting first (a reasonable request....). But despite spending multiple HOURS on-line listening to recordings saying how sorry they were that we were on hold for so long, and how much our business meant to them... we never could get anyone to talk to to set up the troubleshooting session that THEY requested (the one time we actually DID get a person to talk to). Enough is enough. Basically this outfit has no functional tech support, as near as I can tell.

There is no "worst" for this company, they hired a huge customer support team from India and South Africa to so-called "support you". But in reality, they are just buying the internet bandwidth from AT&T, it's like a reseller branded as a "internet service provider". They don't own anything, any infrastructure except for customer support. The customer support also call AT&T technical support to support them. So if any problems, they can't solve it at all from the "EarthLink" end, horrible right?

This company absolutely does not provide no help at all.. I've been on the phone since 9 this morning. It is now 11:15 nyc. I've been told I had no hyper internet services.. After talking to the third person now I do...Okay on to the 4th person. You do have a fast internet connection so why are my services shutdown?... Now I'm getting passed on to the 5th person, the supervisor. Let's see how this goes..Keep in mind I'm on the phone as I write. Ooh I forgot this. I was told I had fiber department services...What the mother of God is that. I'm so tired at this point. My son's teachers are calling me. Why is he not logging on remote learning...Can we say I'm so passed however I will be changing my internet company at this point. Please stay away. They won't help you over the phone. You will get the run around..But the music sounds cool. But for how long do I hear this same song because no one is picking up Where's this supervisor you guys said you was connecting me to... New song hear we go.

Spectrum sent an email and then a letter informing me their contract with Earthlink expired 10/31/2020 and my email needed to change. NOT gonna happen! So I dropped the Spectrum modem off to them and signed up for Earthlink Hyperlink. Keeping my emails, one of which dated back to 1996. Speed is better. Price is comparable. Granted, it uses AT&T backbone over copper, but I am pleased with its performance. It figures we'd be forced to act on internet during Covid. Thanks so much Spectrum. Grateful for Earthlink responsiveness.

Don't use this company. They never installed the equipment. I was charged installation, and monthly since. Yesterday they took 259.00 out of my account! I don't have Earthlink! I have called repeatedly.

Okay so let me start off by saying I NEVER leave reviews but this place is something else. Recently my wifi went out and I just thought it was no big deal so I decided to call them. So I go to call them and to start off it’s a person that can barely speak proper English, so I just hung up and called again. However I once again got someone that wasn’t very fluent in the english department. Anyways I was talking to these people and they said my internet services were suspended because I didn’t update my card because it was recently found fraudulent. So I was like “oh silly me haha” and I was hoping to resolve this issue in the following day at least, but nope. They said my services would be restored within one business day.

I've had Earthlink as my paid e-mail service provider for 15+ years. I haven't changed service as I've thought it would be too much trouble to change to a new service. SPAM control is non existent. Put on the filter and you get no mail. Now I get up to 50 spam mails daily. Customer service? That doesn't exist either. $6 a month folks. I'm done with earthlink.

Charged $79.95 upfront for "installation". Had to wait 2 weeks for the install appt. NOT told CenturyLink (who owns Earthlink) technicians would NOT be able to enter the house due to Coronavirus. Tech said he could only install cable to the "cable box" outside the house OR he could say I canceled the job (he claimed I shouldn't be charged anything -- NOT TRUE, no refunds.) Additionally, I would have to hire an electrician to finish the install. I could do so either before he did "his job" or have his appt canceled/rescheduled and he'd come back "later" to do cable connection to the box. Started the work then left with cable/wiring hanging. Hope he comes back. POOR communication. If ever I get internet service, hope it is worth the frustration.

I recently ordered EarthLink HyperLink internet with a WiFi modem and account. I put down my deposit and 1st month's bill and had it installed. Not even a day after instillation I got a bill from them for their monthly billing cycle due the following week. I paid it, and they skipped down their internet service to a crawl after 15 days of service. I contacted them concerning both and for the slow down I was told that it is their policy to slow down their service after mid-way into a billing cycle until the bill is paid, which would make them lose business.

I have read a lot of negative reviews about Earthlink. My experience is different. I first discovered Earthlink when I was working for Time Warner Cable (Spectrum). I did an installation for the cable company at the customer's house. The installation was good and the customer was happy when I left her with a fully functional Internet service. Yes Earthlink contracts with local ISP's like Spectrum and AT&T to install Internet service on the ISP's network. That's not a problem because for some reason the Internet service costs less when you go through Earthlink to get it. Any installation problems that you have are therefore caused by the ISP (Spectrum or AT&T) technician, not Earthlink. I purchased Hyperlink 50Mbit Internet service from Earthlink. A AT&T technician did the installation. My new Internet service is riding on the AT&T fiber network in the Cleveland, Ohio area. I am very pleased with the new service and price.

They store your PASSWORD in PLAINTEXT***. Please don't use this company to get your internet connection. This company should shutdown! I called them to set up my internet and was given my password in plaintext. That means they know what password I use, scary! I completed my order on 9-1-2020, still waiting for the internet connection. They make up reasons when I call them. I was asked once to wait till midnight to get the internet, seriously? I WANT FULL REFUND!!!

I am in Day 8 and still have no internet service, I have called 5 plus times. I was hang up on By 2 service agents. I have ask for Earthlink's team to call me with updates and I hear crickets. I was told it will be another 2 days before they will provide service to correct the problem. We will be on Day 10 by then. My story is too long for this forum, I would be glad to my story through a phone conversation. I don't know how long this will go on - Stay Tune.

I ordered EarthLink about 3 months ago. Paid for the service but was never able to go on the internet. They did send 2 Verizon techs. They could not fix it. So instead of paying them more I cancelled my debit card. They still keep sending me emails and calling for money.

I am EarthLink customer since December 2019. Everything was nice and stable until I moved to the new location served by EarthLink. In the moment I asked move my service things just got out of hands. First I called and was assured the installation on my new place will be scheduled in 48 business hours. Needless to say nothing happen in 48 hours. I called again and was sent to wait another 48 hours. By the end of those 48 hours it turns out they got wrong my new address and nobody did any effort to contact me. Now I am at the end of the other 48 hours and guess what? Nobody contacted me, but money was successfully charged from my account. Bottom line after week of struggle I can't work, children disconnected from education and no any estimate when it is going to end.

I have had EarthLink DSL internet service for a very long time. Not the best service, and the last few years there have been some lengthy outages, but it usually worked. Not very fast, but I don't stream movies or game, so it did what I needed. I rarely needed to call their outsourced Indian tech support. It had cost $45 a month, and after recent inflation, that wasn't too bad. A couple months ago they upped the charge to $50.

About five years ago (2015) I was searching for a new internet carrier and settled on Earthlink. Or I thought it was Earthlink. When I signed up with them, I was actually subscribing to Time Warner (now Spectrum). This was never adequately explained to me. Earthlink did, however, claim to provide internet security for which they charged a small monthly fee. Over the course of the last five years, this has amounted to almost $400.

This company is the worst. I NEVER write reviews but this one needs to be wrote. I called in 8/6/20 to just inquire about services. Signed up. I was then double charged for $79.95 and then charged $4.40. I was also told my monthly bill would be $66.95 but get this I was literally invoiced for $84.65/month on 8/7 and my bill was due 9/6. I don’t even have service with them. They signed me up for autopay, which I didn’t agree to and said I wouldn’t be to my new place until September 1, 2020 and they already decided to schedule the installation on Monday 8/11 when I don’t even live there yet and I had told 4 different people I won’t be there till September 1, 2020. The guy I talked to on 8/6 said I’d receive a call to scheduled a date. NEVER got a call but got an email at 2:32 am on 8/8/20 stating when they’d be to my new resident.

I ordered Earthlink over a week ago, still no installation. Supposedly they call, they never call ever. It will most likely be another week or two before I get the services I paid for, if they ever call me back or install (I feel I have made a big mistake, I got the internet so I could home school my kids, I am a single father and since it has taken so long with lots of silence and no action at all I honestly feel like I just got scammed). Word of advice, use a prepaid credit card, just in case. I have seen a lot of legal actions taken against them, I was hoping for a better experience, Now if I cancel I have to pay over 350$ for a service I never received. Will I receive the services, considering the fact that they claim someone was here today- yet no dogs barked, no chickens ran around as is their normal ritual, no neighbors or camera footage showed anyone was on my property. I seriously doubt it.

I told the salesperson the current internet I have (>100MBPS) and he said he could get me something faster for less. Great, I thought! When I finished sign up and logged in, I see he has signed me up for 12MBPS. LOL. So after attempting to return me to the internet speeds of 20 years ago, I called again to cancel. When they were responding to me as a new customer, I got an answer in 30 seconds. When they had my phone number on file, it took 20 minutes to get a rep just to direct my call. 20 minutes later (now 40 minutes total on hold), I'm still waiting for a billing specialist. I call with my husbands phone, and sales picks right up. See a pattern? Luckily I signed up with my credit card, and can stop payments for service I'm not receiving, since they make it literally impossible to call and actually get support. Do NOT sign up with these crooks. No matter how bad Spectrum and AT&T are, trust me, it can get worse.

I was on phone trying to place an order. After realizing it was a 12-month contract, decided not go through with order. The agent tried to convince me to go through it. Then placed me on hold forever for a refund. It was a tactic designed to get me exhausted and not cancel. This is good sign of what to expect from this company's customer service should you ever need them.

A couple days ago, I spoke with an associate named Kyle to have Earthlink internet installed. Kyle misheard the address and put CT instead of Ave. I told him it's Ave and he confirmed he made note of the mistake. He then told me I'd receive a text in the next few days confirming the date a technician would be available to come. I receive no text but instead, an email. It confirms the date for the 14th. On the 14th, I receive calls from different "Scam Likely" numbers but none from the technician. One call was from a stranger asking me my personal information and then saying that the technician went to his house instead. So not only did the first associate I spoke with never correct the address but the technician gave away my number to a person I don't know.

Internet Sucks, it's always searching and I would report it? Most thing that will PISS me off, people or workers don't even understand "ENGLISH"!! GUESS I was calling another country like India? Sound like hapoo from 7/11!! Also I want company cancelled my internet cause I want AT&T? And most these **? Don't understand my language and every single time I talked to them? I repeat everything at least 20, freaking times? Get people learn freaking English. I don't see why I have go through this every freaking single day? Pain in **?

Let me start by saying if I could give less than 1 star I would. As a long-standing customer, I am so disappointed in the service. I have had an ongoing, unresolved problem of sending and receiving emails and no one seems to be able to help. It is apparent to me that they do not have the technical knowledge to resolve the issue. I have logged over 150 emails to them and hours and hours of time talking to various people to no avail. In fact, the average wait time to get through to their "escalation team" is between one and one and one half hours. This shows me that I am not the only one having issues.

THIS IS GONNA BE LONG but Ive never wrote a review on here and legit just created an account to let everyone know to stay farrr away from this trash company. I got a flyer about a bundle promotion for internet with DISH. Ive been a LOyal Dish customer for 6 years and was like hmm, maybe I should give this a try. Firstly the representative gave me WRONG PRICES, WRONG INFORMATION with promising to have my dish bill reduced. My account was automatically deducted 79.95 before I even came off the phone with the guy. I immediately called back when I realized money had been taken out of the account and another representative told me that they are seeing nothing is being done to my dish account in regards to any promotions or prices. I told them I wanted my money back, I'm not even interested in trying you anymore because I never agreed to anything nor was I made aware of an 80$ installation fee.

They charged me $15/month claiming they are a part of Spectrum, while it turned out I've been paying Spectrum and EarthLink at the same time. It's a robbery since I wasn't aware of any of the service they provide. It's really time for class action.

In signing for the service and right from the start I was never getting the speed I was promised. I spend it 3 months contacting them almost every day and they continue to claim that everything was fine and continued to disregard that proves I have that I wasn't getting it. I got tired of fighting with unreliable people that clearly don't even know what they are doing and let it go. Today the service crashed and their customers service center refused to answer call and the entire website and service are down without any warning. This company shouldn't be allowed to provide services and should be shut down completely if they are not honoring their contracts.

This company is the absolute worst. Took off work to meet with installer that never showed. I canceled the contract and was billed 3 months of service and a $200 termination fee for a service I never received. Hours on hold. Promises of callbacks from management to resolve my issues which never came. Friends do yourself a favor.. stay away from this company.

They have the worst turnaround time to reconnect service. Wait time 24 to 96 hrs. Unacceptable. They have no problem inconveniencing you. Bad Customer Service. You will not be happy with them. No way.

I'm an ongoing customer of Earthlink. In May I received my bill receipt and all the way at the bottom it stated that my bill would increase by $5.00, going from $39.95 to $44.95. There was nothing on my bill stating a reason for the increase so I decided to contact customer support using the chat function on the website. A rep by the name of, "James", told me that the increase in my bill was, "Due to rising costs in their business, they found it necessary to take this action." and it had been "several years since they conducted a price increase and they do not make those decisions lightly." He proceeded to tell me that since I had a concern, I could be excluded/revert me back to my old billing plan with immediate effect.

This is by far the worst company I have ever been with. They did not give me the service we agreed to, they are taking forever to disconnect my lines so I can go to a different company, and I am on the brink of losing my job because I work from home. I have told them this and all they can say is that is nothing they can do. I would never recommend them to anyone even if it is the last Internet company on earth!!!!

Earthlink lags in providing updated software to access their email at earthlink.net. We used to have their internet service. We quit when EL seemed to have no way to fix their hardware in a rack at the local telco building. Their app on Android leaves much to be desired. Not all functions available in the PC web based version are available in the app. I called customer support to ask "where may I access how full my email is?" There is no place. They will not be updating this anytime soon.

They over sell product, gave me a two hour block, no showed me 3 times. Every time I called because of the no shows I was put on hold frequently because not sure what to do and then told me to wait until end of day because running behind at 8pm. They close at 6pm. So had to wait until the next day to call because they didn’t show up! Called the last time to ask for refund! The customer service team is not aware of what’s going on. I believe their costumer service team is overseas as they are hard to understand! The communication is horrible! DO NOT RECOMMEND.

We switched to EarthLink about two years ago, and it has been such an effortless experience. We called, they helped us determine the right plan, the installer showed up when they said they would, and we haven't had to think about it much since. We also have email with them, and I love knowing it's secure, unlike Gmail or Yahoo. All around, great, easy experience.

Do not use EarthLink. My mother has used EarthLink for use but I think I will be switching to my own modem because the speeds are unacceptable. Down was around 20mbps, typical in a rural areas but not a the city. But up was under 7mbps, there are situations where that becomes too slow to connect to pages and so is not even usable. What's worse is there are times when the internet completely drops any signal. 0. As if I went and disconnected my modem. Why pay for an ISP who doesn't deliver internet? Just stay away from EarthLink altogether. Worst service I have ever seen in my life. By comparison my 4g LTE phone gets better speeds when on 4g than on wifi connected to EarthLink's modem. Waste of money in my opinion. If it's your only option for ISP I would consider just tethering your PC to your phone and using that connection. Just don't give your money to EarthLink.

There are few choices when looking for an internet provider as I live in a rural area. I called Earthlink and got service installed on 04/08/19 because they promised me an internet speed of 24 mbps which is why I was paying $67.39 (including taxes) monthly. They sent a technician out to install the DSL line and I discovered that they are using AT&T technicians. I previously disconnected service with AT&T because the internet was very slow. The Earthlink rep. told me on 04/08/19 that they contract with AT&T. Once the technician came and set the internet up he said that the DSL lines really belong to AT&T and they sell service to Earthlink which in turn sells service to customers.

DO NOT GET THIS INTERNET SERVICE! Do not waste your money nor time by calling customer service! They are clueless! It has to be the worst service I have ever had. It Freezes and states no internet service constantly. It could take up to 4 Hours to watch a 2 hr movie due to the freezing. Sometimes the freezing last up to 15 minutes.When I called in to complain they said I need higher speed. I increased speed but had to pay $10.00 more a month. Now my bill is $70.00 and speed is STILL EXTREMELY SLOW. This is the only company in my area for internet service with Dish. The issue is not with Dish. It's with EARTHLINK! I'M going to cancel Dish even though I'm on a contract. Sorry I'm leaving Dish due to Earthlink's inability. They are taking advantage of consumers!

I recently moved in a new home & contacted Earthlink for internet service. I paid an install fee & was given a date to expect the technician. On my scheduled date, I was told he was on the way every hour & around 5PM EST, I contacted them to ask why hadn’t he showed and was finally told he never got my work order and that it would be a week before someone could come out to my home. My BIGGEST issue was I was lied to throughout the day & wasn’t told the truth. I was also transferred numerous times & on hold for an hour to request a refund for installation fee. This company is probably the worst I’ve ever had to deal with in regards to utility service. BUYER BEWARE!

I have been a customer for 21 years. I had my credit card stolen and it’s happened before that the bill gets declined and I try to connect and realize what has happened. I have to change my card on file. In the past when this has happened 21 years of emails are always back up. Not this time. EarthLink says they are all gone. They are wrong for what they did and they know it. They basically said get lawyer. I said why did you have me pay for the past due bill if there are no emails in the storage? Why does my email say 3100 megabytes used but there are no emails? This has to be rectified NOW!!! I am going to all social media with this story and I want my emails NOW!

I have been with Earthlink for years and do not understand what is happening with this company. My email does not load, my password is not recognized even as it has been the same for years. Customer service cannot correct any problems but suggests using a different server to access my account. I am trying Gmail and it works, unlike Earthlink. All of the complaints noted by other customers is right, Earthlink does not provide a service that works. I hope that the managers are reading all the complaint comments and respond.

Do not get this internet services. It has to be the worst service I have ever had. It just freezes and states no internet service. When I called in to complain I always get a person I can hardly understand and they really get offended if you ask for someone else. Last time I called in the Technical department told me my computer was too old. Funny I have a new service now and I have not been frozen once. If you get this service you will have problems and it is not worth it.

The worst company to ever call if you want internet! Unless you want your money wasted then they are perfect for you. I repeat. This is a horrible company with no respect for the consumer. I tried my best to work with them but they just made everything impossible except when they took my money. That seemed to work perfectly but once they had my money everything went bad as if they just forgot about me and my installation.

We have spent HOURS on the phone just trying to change the password on our account. People in India or Bangladesh, or wherever are never able to help but keep you on the line for hours - literally. Then they say it's after hours so you have to call back another day!!!! Really!!!!

Currently on hold for a half hour, and counting...just to see what what packages are available in my area. Was looking to switch providers, but if this is what they offer me right off the bat, then no thanks. How are they even still in business...

Sign up with this company. Paid installation fee. Havent been with them 2 weeks they drafted money out of my account which I asked them not to. Charge me for the whole month of November and I haven't been with them 2 weeks! Bad company to deal with! Stay away! Looking for another company asap!

EarthLink ask for a installation fee of 69.95 and say you will receive a text message in two days to install service. They are unable to provide the services and they give you the runaround by saying it's a system error or their back office is working with At&T to schedule a install date. They refuse to refund your money and try to make you say that you're canceling your service when they're at fault knowing that service was never installed.... BEWARE.... DO NOT GET THEIR SERVICE....

I was not told this was a prepaid service from Dish network. I have had NOTHING but problems. Service goes in and out mostly at night. They use AT&T equipment but it doesn't work as I have asked my neighbors who have AT&T service. They do not have the same problems as I do. I wonder why. I would never recommend this service to anyone. It's a joke.

I purchased internet from EarthLink for gaming and Netflix for my kids and self. I was lied to. It took 3 weeks to get the service and wasted trips leaving work for these people. They never show up on schedule. Also If Netflix is on then my son's Game system moves slow so everyone in the house is fighting over internet. I pay $72 a month for ** service. I wouldn’t recommend this company to anyone. This has caused kids in my house to lose their tempers on each other. Also don’t expect to speak to an American. The chances of this happening is very slim. They take forever to answer the phone. Mediacom sucked but this is much worse. I wouldn’t have gave them a star rating but that’s what you have to do in order to voice your opinion for reviews. Earthlink is garbage.

Why lie to me as I'm signing up for service and say I'm getting fiber optic, only to have install guy come out to hook me up and find out it's just DSL. I refused installation, and await my $70 install charge refund, which I was told several times would be returned if the install was not completed to my satisfaction.

I WISH I COULD RATE NO STARS!!!! I called to get wifi on the 5th of Oct. Everything went smooth, they got a $70 installation payment and told me I would get notified in a few days as to when my installation date would be. I got the notification. Installation would be on the 10th between 8 and 12. The 10th comes, no-one shows up. I call and they say the installation tech was at my door at 7:02 and I apparently told him I wanted to cancel! That was a lie, he never showed up.. Okay, I get a partial refund of my fee and I am told I will get a new installation date. New date is the 18th. The 18th gets here and once again no-one shows up. I call in and they say that their service is already at my house and I can't get Wi-Fi installed until the service is shut off.. Nobody has lived in my house like 8 years prior to me.

Called Earthlink regarding service for internet in September 2019. Was eventually told that the company that services their lines could no longer do so. Was billed regardless of poor/non-existent service. If you have DSL with Earthlink, your lines are NOT being maintained. This was directly from a service technician in Earthlink's offices in India. I called a second time and was told that the lines were no longer being maintained by their contractor. If you have been having problems, write to BBB, the FTC, the FCC and your local State AG's office and lodge a complaint. This kind of business practice must NOT be tolerated.

Used Earth link years ago and decided to try them again despite the 1 STAR ratings (RED FLAG, I know). They immediately withdrew the required deposit from my account but 5 days later, NO notification of when service would be installed so I called them. Given date between 11am and 1pm. Although I called them twice this day, several hours apart, (the reply was always, 'We're running 2 hrs behind'). At MIDNIGHT still a No Call, No Show.

I started with Earthlink email years ago as the internet got started. It's bad, not user friendly, slow and difficult to navigate. For nearly 20 years I paid them a little over $20 a month for the service! About 8 years ago my account was overrun with spam. Nothing I did could make it stop. Contact with EarthLink went nowhere. But customer service is so bad I continued to pay as I shifted my contacts over to a different company and moved important emails. In order to shut down your account you have to call, fax or snailmail a request.

For the last couple of weeks, ever since Earthlink tried to improve their spam blocking, most of my regular emails are going into the Known Spam folder. It took 6 days of trying with tech support before I was finally able to speak to a Level 2 and then Level 3 "executive level" help. The Level 3 was much worse than the Level 2 but neither one had any interest in helping the customer.

Like other reviewers, in the past maybe 6 months, I continuously receive spam emails despite the fact that I have the highest security level set and they're not in my address book. I've spent hours troubleshooting with tech support, even the highest Tier 3, to no avail. In fact, the Tier 3 Level (in the U.S.) have absolutely no interest in solving the problem at all--much more so than the lower tier techs in India. An absolute waste of time talking to them. Really can't understand why they have no interest in addressing the problem--maybe email service doesn't generate enough revenue? Who knows. Very disappointed because like others, I've had the service for many years and didn't want to have to change. Tired, though, of trying to block each domain that bypasses address book, only to have more come in.

EarthLink is the worst internet provider I have any experience with. We have service with Dish Network and they sent us to EarthLink. They are horrible and unreliable. All of our devices we have linked with internet have experienced lag and no connection a daily basis. My family has grown use to the fact the internet will stop working throughout the day and they have learned how to accept it. This EarthLink company needs to be shut down for fraud and refund our money back...

EarthLink is a paid email provider. Very frustrating to have pop up adds that actually block about 1/3 of the text of the email you are reading. I have sent EarthLink "customer service" an email about this issue...no response. PIA to change email address but I am starting to change mine!

I’ve had Earthlink email for 20 years. Didn’t want the hassle of switching all my contacts to Gmail- but no longer! Over the last couple of months their “spam filter” has been nonexistent. I get at least 30 spam emails a day in my inbox, and they are not from addresses in my contacts. According to tech support they are “working” on the problem. Yeah, right. Do not use this company.

I have been with Earthlink for over 20 years. Time to look for another. Their spam filter is nonexistent. For various reasons I have 6 email addresses. Each day all the addresses get the same ridiculous spam. So I try to ban it. Even that doesn't work. Today I got 10 spams in my spam box in one account and 25 mixed in with my regular emails. They couldn't filter out spam even if the sender marked "spam" in the header. I'm look for another service.

I have used Earthlink for e-mail for many years. Service has been so-so and I only kept the e-mail address because of its longevity. Several days ago I received a card in the mail telling me I owe them $49 for a web hosting account that I did not even know existed. They say this must be paid or they will send me to collections! Have spent hours on the phone to try finding out what this is about and they won't tell me anything unless I can give them the last four digits of the credit card used to set this up, or the password. How can I provide that information?

Time for Class Action Lawsuit! I am a 21 year subscriber to EarthLink services, first as my ISP, and currently, as my email services provider. Each of my 5 paid email accounts had a webpage associated with it, which I used for several personal and professional webpages, and online storage. After I discovered that all my websites were down, and a week of fruitless calls to (foreign) Customer service without any help, I directly contacted the EarthLink Corporate EVP Of Customer Service. After several rounds of communications with her, my sites were restored... but not my access to the FTP server where my files are stored, so that I could no longer maintain or update my sites.

Stay away from this company, they provide the worst internet service ever. Worst customer service. My internet worked half of the time for the price I was paying. Don’t do business with this company. Trust me. Look for someone else.

I have had a website with Earthlink for ~ 15 to 18 years, spent 1000's of hours creating and maintaining it. I used their "Trellix" platform for which they no longer use but told their customers they were grandfathered in and all would be ok. After spending tons of time and money sending out expensive advertising campaigns with this website address on my literature, I find my website is not even up and running. I contacted them between early March and late April 2019 several times.

My password was hacked and changed, and the support person said it might have been computer generated, or a user did it... not me. So very unstable unsecured system. Don't use. They had to look up the new password, full of letters, numbers and random symbols so I could change it... but what is the use if my password can be changed so easily and no record of where that change came from. Since I have all my email forwarded to another account, I never use this account... So no one stole the info from my internet or wifi getting to this account.

I have never written a review before but this is an emergency!! If you are even considering this company please don’t! I cannot describe to you how horrible this company is in every aspect! The customer service is absolutely horrible. You’re on hold for 30 minutes at least at a time in about five transfers. Later you still don’t have an answer to any of your questions. I have been without Internet for days even after I paid my bill and no one at all not even a supervisor will help me. I Can’t believe Dish network is using a company that is so terrible. I am going to have to switch to a different satellite or cable company as well because I am without Internet anyways. If they say it will be 24 hours and you will get a email confirmation please do not believe that because that is a lie!!! Spend your money elsewhere!! I honestly do not know how this company is still in business.

If this was not the only internet choice I have for my rural area, I would cancel my service. Everything about this company is wrong. Press 1 for English, only thing English about this option is the rep's name, because we would not be able to pronounce it otherwise. I have had nothing but bad experiences with this company right from the start. Horrible! Initially I called Dish for service, they transferred me to EarthLink (which, who, by the way, I thought was still Dish until the confirmation email came through, because they did not answer the line in a professional manner) for service set up, only to have AT&T come out & install my service!

I have had Earthlink close to 20 years. At first I had the dial up service. It was great! But with all going to advanced technology thru cell phones, I no longer needed any internet services about 10 years ago. I cancelled the service but kept the email addresses. Now 10 years later they are calling me, emailing me and then locked me out of my email account because they say I owe them `15.00 for my mailbox. And once I pay that, they will unlock my mail box and charge me 8.00 a month for a email address! Why would anyone pay for a email address? It's free at Yahoo, Google, Gmail etc. They tell me it's because they have 24/7 techs to help with support. Support for what, I have a email box? Earthlink has really gone downhill. I told them to cancel my email and I went to Gmail. I hated changing but I am not going to pay for a mailbox.

This company is terrible. They tagged on an additional 5.00 per month on my account without telling me and have been charging me for the past 5 years. Every month they send you a simple email that says you were charged (11.95 in my case) but they purposely don't give you a break down... Even when you click on it... you land on the main page not account charges... For 5 years they charged me without my authorization for buying Norton Antivirus... I never used it or downloaded it. WHAT A SCAM. Why the heck would I want to buy Norton from Earthlink for my computer... I just go to Norton. You don't go to home depot to buy milk... Right? STAY AWAY FROM THESE SCAMMERS.

I have been an Earthlink Web Mail customer for over 10 years. Incoming email hits the Earthlink inbound server and is instantly relayed to Gmail (All Good). However I have to wait 30 minutes to several (8) hours to display my mail in WebMail. More interesting, if I do a search I can display the mail header but can’t display the mail. I get a error message like "Mail is no longer on the server or has been removed or deleted". I called the help desk and after spending too much time, they basically pleaded Insanity.

They will tell you that your rate is locked for the term of the contract, but it's NOT. They hiked our rates 2 times in 2 years and a half. Calls are dropped all the time!!!! It's just a horrible service. I am stressed beyond belief with Earthlink/Windstream!

I signed up with Earthlink through Dish network and was guaranteed $35.99 for 1 year of service. 3 months later my bill went to almost $70. I made to go all the way to the corporate office to get an adjustment just to finish my contract. Now I only have 22 days left with the service and they charged my card over $60 and said, there will be no adjustment because I was only promised the original amount for another 6 months. This company is no better than Spectrum with the lying customer service. I don't recommend this service at all. They have the lowest speed offered for almost 3x the amount of everyone else.

It wasn't always terrible. I've had the provider for nearly 20 years. Pain that it is to change at this point, I am going to go through all those hoops (more work) in order to receive and process my email in a timely and efficient manner. Earthlink stalls, buffers and totally freezes on a page every time I log in these days. Any chance of reading an email is slaughtered by wildly blinking advertisements that don't give up. Only on the Earthlink site is my computer taken hostage by Mac Keeper, which renders any navigation null. I find myself calling myself names, like "stupid," because I actually PAY for this "service." I would recommend you do your own navigating away from Earthlink. A completely disgruntled customer.

EarthLink has great low cost internet service. When I used it the internet was reliable and had efficient speeds with not a lot of buffering or wait times for web pages to load.

Oh boy this was frustrating. I won't recommend Earthlink. My father's account fell into arrears because he had passed and I was scrambling to get his life in order. They sent it to collections and refused to do anything but tell me to pay the arrears and then pay the next payment. Really frustrating. I told them I would pay for a year's subscription if they backdated it to when the account lapsed and then waived the reinstatement fee. Or I would pay a year's membership from March forward, either way. They wouldn't work with me at all.

When I want the local internet service I ordered from EarthLink then EarthLink deal with local internet service provider Time Warner, of course when I cancel the service after few years I should cancel from EarthLink, right? However Spectrum (bill turn to Spectrum lately after Time Warner) still charged me, because EarthLink suppose notify my cancellation to Spectrum or tell me should call Spectrum but they did not do it. Now they said they cannot do anything and EarthLink does not even have billing department to handle this case, so just be careful use EarthLink internet cable service.

I’ve been a customer of EarthLink since June, we moved from Missouri to Houston and transferred service to our temporary housing with no issue $69 installation fee which is understandable. We let them know it was temporary and would be transferring again after our house sold in MO. Now it’s time to set up service at our new home and all of the sudden a policy change happened requiring a $200 cancellation fee to move service. ARE YOU KIDDING ME?

I paid my bill early. My bill was 85$. l paid 70$ the customer rep assured me that the 16$ will roll over to next months bill. 5 days later my service is suspended. So l called to correct this. & they said I should've made the whole payment the first time. Now l have to pay a 200$ cancel fee & 60$ to get service again & sign a new contract... Literally this was out of the blue. If the worker would have gave me the right information the first time things wouldve went smoother. So my 70$ only got me 5 days of wifi. Here's the executive relations number... If you have Earthlink you will definitely need this 404815077 executive relations & Complaint Line. I just can't believe this company. This is sad... Just go to Charter Time Warner because this is not where you want to be. I would suggest going to AT&T U-verse but they Support Earthlink.

When I first opened my account they took all my information then ask for my card information. I asked why. They told me for informational purposes. Since then me and this company have been going back and forth because they decided to start drawing off the card. I have several disputed charges with my bank. Now they turned my services off due non-payment. But they debited my account on the 29th of December. This company lies to get your service. Then you'll be going back and forth about unauthorized charges coming from you account.

I called EarthLink to transfer my service to a new location as I am moving. I was advised that I would be charged an early termination fee of $100 at my old location and $69.99 to install at my new location. In all my years of having service with different providers, I've NEVER heard of this nonsense. If I am still a customer with your company, why am I paying for an early termination fee??? I felt as if this is definitely some kind of scheme to make money off people. I request to speak with a supervisor after getting nowhere with the agent. At first, the supervisor wasn't helpful. He thought he could give me the web address and get me off the phone. I asked him where I could find what he was saying within the policy. He responded with an attitude saying, "It's in the policy, ma'am..." like I'm dumb or something.

I had paid $140 for my service just to have them disconnect it 5 days later. I spoke to several representatives and they kept hanging up on me and giving me the runaround. Kept being told to wait 24 hours for 5 days and still no service. Now I was told that I need a new service and I have to wait 4 to 6 business days for someone to come to my house which means I have to miss work besides the work that I'm missing for them not reissuing my service and disconnecting it after I paid the money and it was taken out of my account the same day. Doesn't really seem like no one wants to help you in that company. Representatives pretend to be manager. They took my hundred and $40 the same day and I'm still waiting for an email confirmation.

EarthLink is the worst service. They disconnected my internet after I paid them on Wednesday the day before Thanksgiving. They told me I would get my internet within 24 after calling them. They told me, "Oh we didn't remember it was an holiday. Your internet will be restored on Fri". When I called them they told, "There is no one here so you'll get your internet on Monday first thing in the morning. So Monday came. I called. They are now telling my line is inactive. I have to pay 70$ for a new line and I have to wait 2 to 3 weeks for them to come out.... since I had EarthLink it's nothing but problems. One time they put someone else Visa card on my account telling me if I don't know the last 4 numbers I can't pay my bill and it will be disconnected. I was like I can't tell you something I don't know. Needless to say it was hell. Another time they overcharge my card and now this... I'm telling do NOT ever get EarthLink. They are **.

I was promised internet service by 800 pm last night... it never arrived. They escalated the issue to a supervisor who contacted Verizon -- who is their vendor and they said Verizon said they didn't know what was wrong... OMG. Talk about horrible communication between Verizon and Earthlink! I am out 5 days of work because of their incompetence and false promises. Finally I learned about Straight Talk mobile hotspot internet service at Walmart. The internet box costs 50 bucks and it's 15 dollars per 1gb of service. As long as you aren't streaming movies it's ok... though it’s still cheaper to use a traditional service of course... Really mad that they strung me along, lied and then never delivered service.

I have never written a complaint on any company in my life, but I am today. I have had nothing but problems from day one with this company as to which Dish.net had referred me to and was told that AT&T did not service my area. Promised high-speed internet didn't deliver but meanwhile the technician that came to set it up said it was available but customer service wouldn't approve. Called several times for a tech to come and change modem due to modem not being compatible to dish (the ones that made the referral) they didn't know what I was talking about and refused to send tech out. Informed me that they would have to charge me $100 for tech to come out IF it wasn't there problem. An hour later no tech, no problem fixed only to tell me they tested modem and that 22 items were on my internet. NOT POSSIBLE!! RUN DON'T WALK FROM THIS COMPANY!!!

Our business signed a 3 year contract with EarthLink. After receiving our first 2 bills, we realized that our monthly agreed upon amount was not what we are being billed for. We signed a contract for $ 317.00 per month, we are now getting billed for $ 451.00 per month. After a conversation with the customer service department, we discovered we are paying all kinds of fees and service costs. We cannot get out of the contract, and we have to pay the monthly amount, by the end of our contract, we will be paying over $500.00 when we thought it would be $317.00. DO NOT SIGN A CONTRACT WITH THIS COMPANY!

Earthlink sends me spam everyday all day. I have email accounts with 4 other providers who send NO spam. Based on the amount of spam Earthlink sends... I'm starting to think EarthLink is making money on spam. I call them the Spam Network.

We have had 3 major issues with Earthlink. 1. We were told the cost was $25.00 per month then the actual charge was $25.00 for the first 3 months only... Lie #1. 2. We were told we had 30 days to preview and contact the company multiple times indicating the service was not working. At each occurrence we were assured they would fix the issue and each time the fix did not work. Now we are trying to cancel the service after 35 days of repeated attempt to correct a bad service and they refuse to cancel without charging us a $200 disconnect fee. LIE #2.

I recently switched to Earthlink internet. I had a rep tell me and my mother both on a 3 way call that I was to get 100mps for $39.99. I have had service since July and have had several nasty encounters with them. Tech support is very rude and don't take care of problem. Ever since had service I am constantly booted offline every 3 to 5 minutes. I am a school student and also stream tv and when spoke to salesperson told me this would handle it being I was 100mps and they are claiming they don't have that speed. My mom and myself heard the same thing. Meanwhile, I have had tech support every single 2 weeks. I am constantly booted offline every 5 minutes. They told me that the line is too far from the building and why they offered it to me since it doesn't work is false advertisement.

I have Earthlink as part of a bundled pkg through TWC now Spectrum so the internet speed is determined by Spectrum (their internet service is awful). I love Earthlink, very good and reliable features, been using it for years. I hate Spectrum. They've raised prices, reduced services and speed is not good.

Was told installing it was going to be just like plugging in a toaster! Well I've been paying for the service and haven't been able to use it since I got it in March. Called and complained, got a credit. Still wasn't able to use the service. Still was charged a early termination fee. Crazy!!! I never used it and was still charged. I thought you pay to use a service. Not taken advantage of.

EarthLink is the worst experience I've ever had. Numerous service interruptions for over 3 years. They won't let me out of my contract even though I've had soooooo many issues with connectivity. But, they do allow in their contract to increase their rates annually... which they did by $600 today. EarthLink customer service agents agree with me but state they cannot do anything about it. AVOID EARTHLINK at all costs. The service and rates are not going to be pleasant once you sign the contract.

When this company was in Atlanta, GA they were terrific. They have now outsourced to India (quite some time ago) and the service is absolutely horrific. I wish there were another web provider in my area but there isn't except for one other that also has horrible reviews. I rue the day that this company moved to India and became a partner recently with Windstar (which has even worse reviews) since it has only made my email service incredibly worse than it was. If I could give this company less than one star I would do that.

I originally purchased Earthlink dial-up service back in 2009. I haven't used DSL (Dial Up) since 2010. Whenever I call one of their many customer service numbers, the call drops or no one answers. How do I cancel their service?

We have had Earthlink since we began using the Internet. They have deteriorated in service. Our connection is so unstable it rivals that of a third world country. If it rains, snows, wind blows, sun shines, we lose our connection constantly. Throughout the day we are rebooting, restarting the computer, going down stairs turning the modem on/off constantly through the day. I am sick of it. In addition, earthlink charges for each computer that is connected to their service. Moreover, they can never solve any technical problem. The tech support people read from a manual to you when you call in for help.

I wish I didn't even have to give this company one star - they deserve zero stars. I absolutely dread any and all contact with them. I can echo many of the other complaints about their requirement of having payment taken out automatically by them. I was initially blindsided by this, believing it was a one time deal. Letting these people have direct access to your account is risky at best.

I had called Earthlink for service. It was only after I gave my bank account information was I told, that I could not use my phone at the same time. I immediately told them I did not want their service. I am 60 years old and live alone, with a disability. I contacted Earthlink several times, telling them to stop taking money out of my account. I was IGNORED. I changed banks, then the harassing phone calls started - 27 calls in 7 days. I will NEVER recommend this company, never use them nor will I ever buy stock. They are deceitful and resort to harassment. I was informed by them they were going to send my account to collection, for services that I NEVER have used.

I ordered online service on 7/11/17. I authorized a one time payment. I gave consent for one amount to be debited from my card yet they decided to withdraw a different amount. As soon as I realized it, I demanded to end our business relationship and demanded them to reverse the payment. This was all happening in the initial conversation. They advised me they only have the ability to take payments NOT the ability to refund. After 2 hours of arguing my call was ended. During this horrible call I was told a technician would come out to my house for installation. I'm still waiting for the appointment. Come to find out, I reached out to Earthlink today. They advised me I have to wait for Verizon to cancel my service before they can set up installation. HELLO!!! Here goes another argument.

In early May we called Dish to ask about the internet they offer on TV. We already use them, so we trusted them! They gave a quick rundown of a special for $30 per month and arranged to connect us with Earthlink right away. Right from the start the internet kept shutting down 15-20 times a day for 5-15 minute intervals. We had just moved and I work full time, so I didn't have the time or energy to deal with it. We gave a one time debit card for installation only and they have been illegally charging without permission ever since. Now that the 60 days have passed, they took their money the first week of July, and the VERY NEXT DAY our internet only worked for 6 hours a day from 11 am to 5 pm everyday.

Was without internet service for over three weeks. Finally sent a new modem which they told me would be no charge. They also said they would credit me with a month's service... all was a lie. They also charged me for shipping, Norton security and other items. It is aggravating also that you talk to people from India who don't speak English and they put you on hold forever. NEVER use this service. One of the most dishonest group of people I have done business with.

Poor service/overcharging - When I sign in for 19.99 a month no contracts. Sounds good and first month went to 24.99, I say ok. 3 months later is 50.33 and I called and some Asian person tell me to cancel the service I need to pay a termination fee.

I requested a new service about a month ago and still don't have service. They lied about everything. They lied about the monthly charge. They lied about how long it's going to take for installation. They lied about activation charge. They lied about everything. After almost 4 weeks I still don't have service. This is the worst service I faced in my 37 years in the USA. If I could give them negative 100 rating I would but you don't have that option. I will check with a lawyer to see how I can be compensated for all the suffering.

I'm locked into a 2 year contract with them because of my cable provider. The first month I had no service at all but was billed twice. Found out the lines in the house didn't run after 2 weeks of talking to people in India and finally got someone in America to call. They sent a tech to check the outside lines. Lines outside were perfect. Did that circle 3 times until the phone company told me that EarthLink had to fix the lines because they were the customer not me. Of course they did nothing. Ended up running a line from the 911 access on the phone box.

We were Deltacom customers for years and Earthlink acquired the company several years ago. About a year ago, we started have issues with our internet service and with the phone system not functioning properly. We were told to renew a contract, replace our brand new card machine, update our phone system and all problems would be resolved. After numerous calls and many hours trying to get customer service to repair our problems, I made the decision to switch to AT&T. As a small business owner, we cannot function without our phones and since our change, we have not experienced any issues. Now, Earthlink has mailed a bill for $9717.15 and it appears that I will have to secure an attorney to defend our company. I have never experienced any company that operates in this manner.

Due to moving and not being able to use EarthLink at my new address I had to cancel my internet, that was cancelled on 4/18/2017. They had taken my payment out of my account on 5/20. After nearly an hour while I was on the phone with the company... Someone else was calling me leaving a message telling me they will only reimburse me $24 due to cancelling 43 days of an early termination. It didn't makes much sense to me since I had their internet just shy of 3 years. If you cancel just change your bank card number... Save yourself time... Energy... Frustration...

Company email took a dump. Apparently our email service, EarthLink, provider decided we needed to re-register our domain name and shut everything down. I was frustrated with their overseas tech support and the lack of email was hurting our bottom line but managed to get everything back on after a few hours of phone time. The people I was dealing with in India (?) told me they needed my name, a contact number for me and a different email address for me since the company email was down until they restored service which I provided.

I have been with Earthlink since 2014. My service was cut off for non-payment. But I called and had it turned back on. They told me they have to give me basically a dial-up service for 14.99 because of my DSL was turned off. DSL is not good, it's slow very slow. And now they want to give something slower. Not right.

We have tried cancelling our email service since last December. Have email, have called, have received a credit only to keep being called for payment on service we haven't used in over 2 years. We were guaranteed on a call in February it would be credited and cancelled. Instead we have received harassing phone calls regarding a $16.00 some odd balance that they did not write off as promised and continued the service until today when we told them to just "come get us" for payment. Really Earthlink? TERRIBLE CUSTOMER SERVICE AND NO PROMISES KEPT. I would NEVER use this company again.

Long, long wait times for customer service which you need because of their ongoing technical issues. Customer service does not listen but rather gives "template" responses. Clunky administrative processes and policies just add additional time burdens to customers. I understand the occasional hiccup but how you respond matters. Requested a small refund on fees due to poor service and functionality. No go so they have lost a customer. Empower your people to make simple decisions. It costs more to find a new customer than retain one.

I know this is hopeless, but I am SICK of calling "Customer Service" and then spend most of the conversation saying "what was that?" or "come again?". There should be some law that requires representatives have the ability to pronounce and communicate in English. Four phone calls; all difficult to understand, asking different questions or information requests. On my end someone else had to finally take over as she could tell I was about to go into cardiac arrest over frustration. Somehow she was finally able to cancel the service. Good riddance, Earthlink!!!

Just off phone with Earthlink - India customer service, as reviewed by others. :( My Earthlink email account, after 15+ years suddenly was closed. I call, get India, and am told Comcast and Earthlink no longer have a provider agreement, so I must now pay for my Earthlink email access, never mind Comcast is still getting the monthly internet service charge. She tells me I was notified of the change, I say I did not see the notification. Never mind, I cannot have a month or two of email service to access my account and make adjustments/changes to plan for the loss of this email. Earthlink wants my money each month, so screw the customer who has been with them 15, maybe 20 years.

I signed up for service, paid the installation fee. They just turned on my service 3/21 (today is 3/24). I got a bill in my email Thursday, says to pay my account on the due date. Today I check my bank account and they withdrew the bill from my bank account without my consent. Called customer service (foreigner). Kept getting told they will withdraw the money on the 22nd of the month. This unauthorized withdrawal will cause my car insurance to lapse. Took 20 minutes repeating myself to try to speak to a supervisor. After repeating myself about the unauthorized withdrawal a few times he finally agreed to refund the money, but it will take 10 calendar days. Not in enough time to cover my insurance bill. Any more ** like this and they will lose a customer. BEWARE THEY WILL WITHDRAW THE BILL MONEY FROM YOUR BANK ACCOUNT WITHOUT TELLING YOU THAT THEY DO THIS.

Oh my God - Only sign up for Earthlink if you want to spend the rest of your life on hold with India while getting charged for everything under the sun, while they take money directly from your bank account for no good reason. BEWARE!