EarthLink Reviews

The tech from AT&T that came to my house was very respectful and informative. The fiber cable had been cut and had to be replaced which meant burying a line in my yard. The tech explained every thing and between the gas co and the guys burying the line it only took 3 days. I was very happy about that as I was just moving in and things were already hectic. As always I have had great coverage in and out of my house in the yard. Thank you Earthlink!

So far, complete and utterly useless and disappointing. Clueless agents here and abroad… Just call Xfinity and bite the bullet of bulllshit. This company is actually worse. I’ve got to add some filler here.

I spent almost 37 minutes on the phone with a rep, talking about the different plans and charges. Once we picked a plan, he couldn't tell me what my bill would be every month, he gave me the charge without taxes and fees, and said he didn't have that information. Then he asked me for a 49. installation fee and processing fee again, said it could be higher than 56 just according to taxes and fees. There was NO transparency and I refused to agree to something if I don't know what I will be paying. He tried to tell me that the processing fee is non refundable, but couldn't tell me what the final fee was. That is not being honest about costs. Just beware, as to what they tell you on the phone and your bill. Just doesn't seem to come together in TRUTH.

From my 1st phone call to EarthLink, to the man who installed my modem and router, I had a great experience and my internet is fast and reliable on both my iPhone and on my android laptop. I’m loving it so far!

It was a smooth process setting up the service & the Tech Mr. ** was efficient & thorough. The only concern we have is the wi-fi signal is not as strong all over our home. The Technician advised we would need a zone expander.

The Technician was very professional and well mannered. He reviewed the setup of the Comcast fiber cable connection and then decided on the installation. He completed the connection in one hour and 30 minutes, and connected me to the Internet. Thank you for the excellent service.

EARTHLINK I want to know why this company defrauded me without providing me any service, charging money without providing me any service, I don't know how this company works, my internet is with Spectrum and now they are taking money just because they want to, I have tried to see how to fix this problem with them but they don't want to help me, I think it's not fair. If I saw the internet with them I would understand but no company has the right to steal without providing service, I had never heard of this company in my life until they took money from my account.

They were great getting everything set up. The lady that I talked to to schedule the appointment was very friendly and helpful. The guy that actually showed up was very efficient setting everything up and made sure that I had no questions at all with it.

I love my internet company Earthlink. The server is great, never slow, always run. Customer service is great. I give them a 10/10! The best company handsome down! I would like for my family to get them. I wish they had phone company.

Was with them for 4 years and didn't know my card expired, they canceled my service then when I called to pay it, they promised me my internet would be getting turned on and reactivated, but nope, they scammed me saying that they took the payment for the late fee and did not turn on my internet, only refunded me for a reactivation fee that was 25$ after the scammed me for 140$... Worst customer service ever. I got transferred to 7 people in a 2.5-hour period, it was ridiculous.

Had it for the better part of 2 weeks, and never experienced any issue with it. Not a single disconnection or any slow traffic. Plus, the dedicated internet access (DIA) is tough to beat, it’s just too good tbh. I’m able to go online and do it all without a hiccup, from watching Netflix and reels on Instagram, to playing online games and downloading huge files. EarthLink is the real deal!

I would give it 0 stars if possible. Scheduled installation on Saturday morning with a 10am - 12pm window. They never showed up. When I called to find out where the technician was, she told me they do not do installations on weekends. I asked her why it was scheduled for a Saturday then, she paused for a moment then just hung up on me.

They showed up on time and were fairly quick to install and I got my internet working pretty quickly, the speed is fair for streaming and gaming seems to work. Apparently some mistakes were made according to AT&T technicians about how it was done but they came and fixed it. Unfortunately Download and Upload speeds aren't all that I had hoped for, they're a bit less fair in that regard. The price seems reasonable but I haven't done any comparison shopping.

Agents very friendly, service is magnificent and fast, app is pretty good. I just wish the phone customer service was more informative on how long the wait line is. But other than than everything else is perfect.

Made the switch from ATT! So glad I did, I get the same service with Earthlink with a lower price point. It was a smooth transition and none of the gamers in my home have noticed a difference. I will be telling everyone about Earthlink!

Ok, I have internet now at home but, as a foreigner living here, it’s not been easy. Details: I called on a Saturday early morning and got an offer for my internet. I wanted to check with other companies, so I called one week later, Saturday morning again. This time the sales representative would not give me the same offer, even said that my previous offer wasn’t possible. I accepted the new offer, more expensive for exactly the same service. Very confusing. Then it came the installer, from AT&T, and told me that this company offers internet service in my street, but when I had called AT&T (that first Saturday), the sales representative told me that there wasn’t service in my street. I wonder why all those different and opposite informations. Still, now I have internet.

Perfect, Anthony was my technician. He was very good, on time, explained to me everything that he needed to do, he was very, very, pleasant. I came to EarthLink from Xfinity because of poor service with Internet since we have came to EarthLink we never and an issue!!!! The best decision we have made in a long time!!! I definitely would recommend EarthLink to my friends and family. Thank you 🤗.

Everything turned out great! Fast WiFi (literally as fast as AT&T's fiber optic network...because technically, IT IS AT&T's fiber optic network ;^). I love it here! I would definitely recommend Earthlink to those looking to get internetted! (I know that's not a word...yet, trust me, it's coming).

I moved into a house that was new to me and almost immediately there was a question about the need for internet. I asked for advice in the GPT chatroom and received various options. I found the most optimal and inexpensive one for me. I called the company and gave all the necessary information. At the appointed time the technician came, he did the work qualitatively. The internet is very fast. I am satisfied. I recommend it to everyone.

They told me 65 dollars on the phone all in per month. Get the modem 100 and something per month. Cancelled right away would give them one star if I could. Very shady.. they offered me $15 off a month for 3 months and told me that was the best they could do and they couldn't match the previous quote. I asked him if they could go back and listen to the recording since they claim to record the conversations and they said we have no idea why they would tell you it was this price. Just BS. They try to grind you down like the rest of them. Just like anything else lie, lie, lie.

Regarding our install, EarthLink had to reschedule our appointment several times. BUT we also received confirmations that a teacher's on their way for our previously cancelled appointments and wanted surveys for installs that had not yet occurred. AT&T actually did the install. While AT&T hooked our house up to the internet, they did not connect a single device to the device to verify it worked. Terrible look for AT&T. I’ve had questions/concerns about some things. I cannot get a person on the phone or in chat without navigating through their sub-par AI bot. It’s terrible trying to get ahold of a human being. However the internet service is very fast.

Updated on 09/02/2025: Do not be misled by Samantha's efforts to try to show that Earthlink's customer service is helpful and honest. She did end up refunding me one month of service based on the date of my call to them in August. But she like the other woman I talked with in August refused to accept that I actually talked with a human being in April, that this person refused to cancel my service and said I had to talk to their executive team, who were supposed to call me in three days, but never did. So they are essentially calling me a liar. I tried one more time describing my April call and saying I was never given a case number. I asked for 4 months of service to be refunded instead of just one month, since I first called in April. I also reminded her that I had been a customer of Earthlink for 21 years. She denied my request. In short, this company is dysfunctional.

The installer was amazing and service seems to be ok but when they came to bury the cable they tore my yard ALL TO HELL and didn’t even bury the cable in some spots! I now have to reseed and bury the line myself.

1st time, brand new customer. Just received my equipment today, activated my plan and paid my first month bill. Out of the box, plugged in the brand new router, plugged it in, no power to router. Call support, while on the phone I turned the power switch on and off multiple times, quickly, and it finally powered up. Attempted to set up, Set up failed. Able to connect without internet, only to be told, there is an outage in my area, wait 24 to 48 hours before calling back. Ready to cancel and get refund. They have 24 Hours!!!

Internet service was ok but, after 6 months the bill went from $55 to $68. Then when I switched internet and called to cancel there's they wanted to drop the price. Too late! Then when I stopped service on the 9th of the month they still charged me the full $68 because the billing cycle was on the 7th of the month. **!

Just activated services and plugged my router in. Have not even connected a device and my usage is going up every 10 minutes via app. Please explain how this is even possible? When requesting to cancel I am told (even though I have not used services and unhappy with services) I cannot get a refund on a service I have not used. Poor business ethics & stealing from their customers.

The customer service was kind and introduced the plans according to my needs. Everyone was friendly and helpful. The installation technician also arrived on time and completed the installation perfectly.

We have at least 4 1-week outages each year, and we have to wait a week for them to come out to fix it every single time. Lucky us, they decided not to show up this time around and lied to us on the phone saying they fixed it on the outside of our house. We’ve been watching for them the entire day and they never once came. They’ll try to blame you for the problem too, making up hypothetical scenarios that never happened. Especially the nasty woman we had the displeasure of talking with. But due to the region we live, they are the only terrible provider available. 0 stars.

Tech came out and didn’t ensure all TVs were working properly. Asked for assistance, was told I had to pay an additional fee for that. Haven’t had the service for but 20 days and asked to cancel and refunded. Was told I’d be subject to an early termination fee. Was on the phone for almost 2 hours with women who sounded like the same person but different names. When asked to speak to a supervisor was routed to another CSR…was told the cancellation fee was $200. When I told them that I was told when setting up the services that I would not be locked into a contract and I could cancel at anytime they kept saying they’d send a tech to put in an extender and I told them I don’t need an extender since the apartment was really small but didn’t want to hear my resolve of canceling without penalty when their CSRs were in the wrong from the very beginning. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!

I would not recommend Earthlink to anyone. While the internet wasn't terrible, they make promises and do not stick with them. They brag about their service, price, and how they are not like other internet companies yet in my experience they are exactly the same. WHATEVER THE SALES PERSON PROMISES YOU, GET IT IN WRITING. They said they would not increase the price out of nowhere, yet they included a free service and then decided to start charging. I didn't notice and after 3 weeks of calling and being told I was going to get a call back but never did, I gave up.

If I could give stars negative stars, I would!!! EarthLink truly SUCKS!!! I upgraded to the more expensive package and during a month when we were barely home, we somehow still managed to use all of our data, resulting in very little to no internet. I tried to contact the 24/7 contact number and was told no one was available. Again, EarthLink truly SUCKS.

Earthlink had a promotion for a $100 gift card for signing up. I confirmed with the sales person that I was eligible for this gift card after 60 days of use several times in our conversation. I contacted Earthlink after the 60 days were up and they now claim they can't offer the $100 gift card to me. This is a scam so don't believe anything they tell you since they lie to get you to sign up!!

Do not use this company. They represent themselves as different than they actually end up being. Trying to deal with customer service has been a nightmare. I’ve been trying for 3 days to get ahold of someone in which the “system” hangs up on me after 40+ minutes of being on hold. When I requested to get a call back instead of waiting both times I never received a call. I have decide to cancel the service but there is not way to actually reach a representative if they won’t answer the calls or call me back. It’s definitely a sketchy business practice.

The worst service I’ve ever had. Highly recommend NOT getting EarthLink. And you’ll be on hold for more than an hour no matter the time of day or reason. Took 2 more days than scheduled just to get my internet Box. I’ve been on hold for an hour to cancel my account with them. This feels like a scam. Save your money/time and DON'T GET EarthLink!

EarthLink is a fraud. I don't know why anyone trust them. I spoke to someone and got my order in after hearing the terms. I was informed that there's only one fee that I had to pay for this Internet which was $39.95. I did not have an activation fee, my first bill would come in August and that the only fee I had was a $39.95 okay good I signed up for it after I confirmed the fees, just to be lied to. I got my equipment today, and for me to actually turn it on my services there's an activation fee / bill that I have to pay now just to use the internet when I was informed and repeated back what he said about the fees the first bill being in August everything if I knew this I would have signed up they straight out lied. Future customers potential customers beware you'll have extra fees to this. If you like being lied to by a business EarthLink is the one you should definitely go with. This was misleading, ill intent, scam,and deception.

My experience with this company has been highly disappointing and frustrating due to deceptive and unethical practices. I was given misleading information from the start. The installer assured me that Xfinity would be notified of my service change; however, this was not done. I paid a $24.95 installation fee, only to later receive a bill stating I was under a one-year contract—something that was never disclosed upfront.

I have the “unlimited plan” and I am currently on the 4th month of having this internet provider. When I first set the WiFi box up it said I used 2GB of data just turning it on with no devices connected. The first month is great because they let you “go over the 300GB limit” so it seemed great. Then the second month it lasted about 2 and a half weeks almost 3 with just the 300 GB of data with a family of 3 people and 4 devices that are phones. We where not able to connect our tv because it would use up to much data so we disconnected the WiFi from it.

EarthLink....Thank you so much for full refund. Taking accountability in my choice to attempt this you as a Internet Provider.

I worked with an excellent representative, whom resolved my issue.

I called Earthlink's tech support for help with resetting my password. The techs were very pleasant but obviously not from around here. They were not able to resolve my problem. I spoke to three different people, and they led me through the same thing you can find on the Earthlink pages. The problem is that the site won't let me change my password. It takes me to a registration page, forces me to try to register and then tells me that I am already registered. I have gone through this dozens of times. Can someone remove the bug that is causing this circular ridiculosity? I just want to reset my password, which is normally a simple procedure.

Lawrence (badge **) signed me up for my wireless Internet. He lied to me about the timeline of when I would receive my equipment and when I called because I did not receive it when I was told I would, they told me that there was nothing that they could do and no timelines that they could provide. Lawrence specifically told me that I would receive my equipment within two days.

Very Misleading! I was tricked into Internet Service that was LIMITED ON DATA USAGE! Who does that nowadays? It was only 10 days of Data! It was a Fiasco to cancel, and they refuse to delete my Visa Card on File! Very deceitful, and unable to communicate.

Earthlink LLC buyers beware! Earthlink is a middle-man business for real legitimate internet businesses like Frontier. They tell you they have no maintenance personnel, so they contract personnel. They will lie to you about owning the Fiber going to your home but in reality, it is Internet companies like Frontier or Spectrum that really own all infrastructure and maintenance personnel. My internet kept going out and we have Frontier Tech's come out and confirm that what we really had was Frontier internet. Earthlink charged me a $200 cancellation fee and a $300 modem fee even though I returned the modem. The Better Business Bureau has them rate at A+ which is a Fraud! Every review on the BBB for Earthlink is 1 star and horrible. This "company" is Unethical and deceiving. Save your money and a headache and go to legitimate internet businesses. Any good reviews are probably employees or AI for beware.

This is the worst Internet that I’ve ever had. They charge all this money and then they don’t provide good service. I have gone more without service than with service and paying for nothing and on top of it if I cancel because I don’t get service then I gotta pay a $200 fee And try to get somebody who will give me real service. I suggest that if you have kids to entertain work to do or you're stay at home? Mom are retired. Do not get this service because it’s the worst.

BEWARE of FALSE ADVERTISING!!!! This company is the worst I have ever seen. If you don’t have kids, work from home or use internet on a regular basis then this company is a good fit for you. But the rest of us that has all the above plus more, RUN Forest RUN! First of all what they don’t tell you is this company is basically a prepaid service. For $40 you’ll only get 50mgbs, if you watch two or three series of something than that’s it, no more internet!

We have had EarthLink for close to 1(one month). Upon signing up for this service we were assured, on a recorded line that we had zero data cap. We were also assured the speed they offer would handle 2 phones and 2 TVs (which we only have one TV now). Within TWO weeks we were getting emails and texts that our data was “running low“. Today a new text “you’ve reached your data limit for the month“. WHAT? After over an hour on the phone, I was “gifted“ some extra data (which will of course not roll over to the next month). This is truly misleading to the public and quite frankly a lie and false information. EarthLink should be totally ashamed of themselves. THE MINUTE we are able to locate a reputable ISP, we will change. Obviously we would never ever recommend this company to ANYONE. Do better EarthLink.

I live in a remote area with few internet provider options. I work remotely so needed service right away and chose Earthlink. I really wished I had read more the reviews first. Upon subscribing to Earthlink, I spoke at length with a customer service lady, and explained fully my data needs to perform my work at home. I explained I use a lot of data and need a high-speed service to meet my work demand. She set me up with a package for $103/month and explained that if for any reason, I run out of high-speed data, before the next billing cycle, I would always have standard speed. The first month was just fine. I used my computer as I normally would and had high-speed data.

I had Earthlink for a few month up until May of 2025. I returned their equipment and no longer using their services. Why now July of 2025 they charged my card 310.00 dollars. This is unacceptable especially since they keep calling and sending me links for more money

I have been with Earthlink for over 30 years. Today I was unable to receive any emails from Earthlink but it was showing emails on my Earthlink Webmail. I called Earthlink to fix the problem of not receiving emails to my Mac Mail. I first called Mac and they said my issue was a server issue so I called Earthlink. If you love going to the dentist and having root canals, then you will love the Earthlink tech support. I was disconnected the first time and that was 20 minutes into the call then I called back and I spoke to an overseas agent who talked so slowly the call lasted an hour and she was unable to fix the issue. I was pulling my hair out at this point in time. I wish I could get rid of my Earthlink account, but all my business is connected to my Earthlink.net account. I highly, I mean I highly advise do not sign up for an Earthlink account. I have a business email so I pay $18 dollars a month for such horrible service.

Terrible internet service. Purchased unlimited plan, was unable to even check my email. Would NOT recommend this service. Even after purchasing unlimited I was told oh you need to purchase more gigabytes. What a joke.

This the worst internet service provider ever! I have 300GB and run out in the middle of month and then I have to add more data which you have to pay for. The picture is always bad. They piggy back off of other towers. Don’t ever use EarthLink. They are way too expensive! I wish I could give them a 0.

They are the worst internet company I have ever worked with. The bill went up $13.00 in 3 months after they said it was locked till they got me in. Walk away, do yourself something smart and move on like T-Mobile 5 year lock.

I would never recommend this to anybody. I only had it for less than a day and it only work in my family room. It wouldn't even reach all my bedrooms and if I connected more than 2 devices on the wifi the Internet would disconnect until only 1 device was connected. I connected my son PS5 and the download speed to download a game it was going to take 99 plus hours. This Internet is the worst. Wouldn't recommend it to nobody and like I said I didn't even had it for a day and I cancelled it and they didn't give me a full refund. Out of the 150 I paid I'm only getting back 70 dollars. So I highly suggest not using this company.

This company is running a mousetrap business. They have $200 promotions for new customers, that’s their bait. They have used ATT to provide internet service. They promised the $200 gift cards will sent separately via email when you stay with them after 3-4 months. When you step in, you will never receive a penny from them. I received their monthly bill every month, nothing else. I started to call them during the past 4 months, I call them up (at least 6 times), each time, the rep. told me that they will contact me via email, they never did. I was tired about it, leaving this company who is running by a bunch of liars, was my ultimate choice.

The whole experience with EarthLink was awful. We were originally promised a $300 promo gift card. Several weeks passed, never received. When I called to follow up, I got the run around. Several phone calls later, I finally received a gift card for $150 in the mail. They also promised we could use our router, then we received a EarthLink to router in the mail. I called, told them we’d been told we could use our own. Again, we were misled. No big surprise, but they charged $14.99 a month for use of said router, which was not disclosed as far as the cost of service. False advertising, and had we known, we never would have gotten service through them.

Tried to install. They sent my router to the wrong address. Their chat never responds. Phone support is perma-hold. No response to text. Because I can't even try their service without the router, I can't review the quality.

This is the worst internet provider in my 62-year life. They rip off people; before you know it, you're spending hundreds of dollars for limited bandwidth and coverage. It took five days for them to charge us another $80 to continue the service. Do not ever use Earthlink as a provider.

I got My modem after 7. Tech support apparently closes at 6. I got My modem activated and did everything else I was Supposed to do. HOWEVER, my wifi says it is ‘offline’. My address is incorrect. My phone number is incorrect. I cannot update the wifi name or the password to use the wifi. I reached Out to the 24/7 support number and got nothing. This is the WORST installation and activation experience I have EVER had. I will Be calling, requesting a refund and going to another provider.

I have been a customer for three months. Within a week of getting EarthLink, my internet service went out. It was out Monday and now has been out for two days. They contract through Frontier in my community which is horrendous and always out. I have called three times and the hold times are up to 45 minutes. My window for a technician is 1-5 today. It’s 4:30 and I keep getting texts from Frontier that they aren’t coming but EarthLink says they will be here. Frustrated!

I live in Florida, Earthlink internet is provided through AT&T. Earthlink sucks you get lock in to a 12mo contract then, they do honor the the pricing you're locked in for. From the start, they say my installation was complete. WRONG! Went 3 weeks was before they could get my internet working properly. I have plenty of billing issues & outage in my area and promises of credits that never reflected what I was told. The customer service representatives are hard to understand. Please go somewhere else for service unless you want to be lied to & throw away your money with unstable internet. BEWARE.

Omg what a scam! I live in a rural area so my options for internet service was very limited. I ended up going with EarthLink's $50 / month plan. Upfront I had to spend $79.95, on what I thought was purchasing the modem, but it was the handling charge to send the modem. Seriously? Anyway, the service worked very well and I had no complaints. I had just moved into a new place and was spending way too much time shopping online for furniture, etc. 5-7 days in I received a text that I was already 50% through my plan. I went back to using 5G on my phone for games and surfing the internet and only used EarthLink for my 1-3 hours of TV watching per night. A few days later I received another text that I had used like 85% of my plan. I was given an option to bump up to a higher plan for $30 more a month, which of course I took!

Earthlink is trash. They have you pay $40.00 for the wifi then when you receive the router you will have to pay $65.00 just to activate it, so you will be paying over $100 before you can even use the wifi 100 mps. 4 days to receive router. Total rip off. Would not recommend to nobody

We are glad we ditched Xfinity and went with EarthLink. No outages and consistent service. The installer was great and had us up and going in no time. A good value compared to Xfinity. EarthLink is one step ahead.

This company is in the habit of ripping off young people. Our son who is 18 had this service and always paid. He lost his job so he canceled and sent back the equipment (2 days late). It's been over 2 weeks and tracking still says in transit, when he called they told him thay the carrier lost it and he would not be getting his $400 back. As someone that works with shipping brokers everyday, I know that it is the shippers responsibility to collect from the carrier for lost or damaged items. Stay away from this company.

I have seen EarthLink grow from a dial up service to the high speed DSL and Fiber internet service that it is today. Every upgrade that I have received has been seamless and user friendly, and the Customer Service and Technical Support Staff has always been patient and helpful. That's why I have remained an EarthLink customer for so many years.

No Stars! 0 out of 5. After the promotional rate, they started charging me $119 for 24 mb. Seriously? And once I cancelled, they would not refund or credit me for the unused service... 25 days worth. I was billed on the 3rd, cancelled service on the 8th and they didn't refund the difference. They kept it like a bunch of crooks! EarthLink uses the AT&T network. Just go to AT&T. You get a better deal with no contracts.

Very good internet and very fast. It only took about 20 minutes to get hooked up and very friendly installers. I love the fast download speeds and upload speeds. They are very kind and helpful to get you connected.

Absolutely trash internet service. We had EarthLink for two months then canceled our service with them. Their “High Speed” internet maxed out at 25mbps then standard speed was (one) 1mbps!? I was told by the customer service lady that standard speed is for receiving emails and they didn’t care I couldn’t stream Netflix or do anything else. We paid $100 a month then an extra $255 that month purchasing extra “High Speed” internet because our 300G plan ran out in 6 days!! Completely trash company and the customer service is just an Indian call center!

Absolutely awful. DO NOT BUY!!! I thought being in a rural area so we literally get 0 options other than wireless wifi and Earth Link is so so so Bad that the 150+ dollars could of been used on an internet that actually works or at least is really unlimited not like there so called "unlimited" plan of 300Gb then the speed is so slow. I'd be better off heading off to a walmart or mcdonald's. Save yourself the headache or more appropriately from being scammed. SAVE YOUR MONEY PEOPLE!!!!

Updated on 06/08/2025: Run from this company, They are crooks and scammers. They will take your money. I was out of work for two months, and when I did get money I decided to pay for my service again. I noticed that the billing date was past. I asked the lady would I get charged for the past month and she said no. She then said since I had paid the money it would be due until June June 19th. I paid my money and thought things were fine, until a day later when I was informed by my credit card saying it was declined because of insufficient funds. I then called them and inquired why they had tried to bill me twice, the lady then said that I was billed for the next month and the money I had paid was towards the previous month. I told the lady what I was told earlier and she stated that is how the billing cycle worked. I tried talking to supervisors and was given the run around.

I had the unfortunate occasion to deal with this company for a mere 10 days. The fiber internet service never worked. I had to unplug the modem each and every day (most days more than once) to get service. Then I contacted customer service which was a nightmare. Each time I would connect with a department, they would say they couldn't help me. It took over 6 hours for them to final determine that the modem was bad only to send me another modem that also didn't work. I contacted customer service again for another few hours for them to do nothing to fix my service. I finally had enough and went to cancel my service only to find out they charged me $200 to cancel my service. I would run from this company as fast as possible. Awful.

I contacted EarthLink for a quote on their internet service. Sales rep was WAY TOO PUSHY, wanting me to sign up today.. After seeing the reviews, I'm glad I didn't. NO WAY, NO WAY!! Just a voice on the phone making promises that wouldn't have been kept, Glad I hung up on her. Totally misleading and waste of my time today. I can see why they have so many 1 star reviews. Adding mine to them.

I changed from T-mobile because I had to get an outrageously priced data plan. The original plan ran out of data after 12 days, and there was no other option in my area. They kept saying that there was better/cheaper coverage coming, but I got tired of waiting.

EarthLink arranged for Verizon to install equipment required for fiber-optic service that replaced my DSL service. The new service works well. The Earthlink customer service reps answered my questions and provided good support, with minimal downtime from the internet. The woman who provided technical support was patient and arranged for in-person help from Verizon.

The internet works great, if you are not concerned with the way they do business or their ethics, then go for it. Just know that on the third day of having internet they will send you the first bill and immediately take the money from whatever form of payment you gave them. It is a prepaid service even though they say it is not. You might also get a customer service person who couldn’t care less about you, your problems or issues. And you don’t have a choice if you are displeased, you are locked into a year of abuse or pay an early termination fee.

Had my Earthlink upgraded to fiber and I'm impressed with the new modem and enhanced speed. The installer was a pro and assisted in my modem setup. Kudos! The post~install speed tests clearly show the promised speed is stable and reliable.

The services are horrible. I live in a rural area where ISP options are few. I choose Earthlink because I was advise the internet would be able to support work at home job, that was false. 300GBH used up in two days. After those are used the internet is slowed so badly that you may as well not have internet. Contacted customer service to cancel service. They would not prorate the bill and charged for the entire billing cycle when only 11.56 of the 300 GBH was used. Stay far away from this service provider. I filed a complaint with the BBB and I will be contacting the Attorney General. Although internet options are few in rural areas if we are paying well over the amount in city limits the service should be better. I wouldn’t recommend these services. They don’t even deserve one star.

5 stars for the people on the phone prior to getting Earthlink and the installer was incredibly awesome. Service is about 4.5 stars but I have only had it about 2 weeks so far. I do have one price so far, the upload and download is what I am trying to judge still. Currently, I have had a little slow internet speed here and there not too bad but for a gamer, it will be noticeable. Nothing so far to shut my game down due to lag, just more of a hiccup here and there but currently overall. Way better than getting ripped off by Cox. Who now charges by Gigslike, an old old phone company.

I ordered the service on the 15th. They never told me anything about data. Then they got me for $79 to ship the box out and to get signed up. Once I signed up and I got the box I called to set it up. They wanted $64 up front. Then two days later I was out of data. I called him back. They said oh I need to add more more data to my plan so they got me for another $40 for more data that we should have lasted 4 months and then a day and a half I had no data. They're a rip off. They're thieves or crooks. Everybody should boycott EarthLink. They are thieves. They're not they don't tell you everything. They get you signed up and you pay for it and then you're screwed. Don't use EarthLink everybody.

My installer was dedicated to getting my EarthLink connection set up so that I would be happy with my choice. Previously I cancelled another Wi-Fi provider due to unacceptable speeds and zero customer service. This technician moved the wall jack to my preferred location, troubleshooting poor signal connections from the main box down the street, faulty signal switch box replaced and new wire on outside of my house has finally resolved the terrible low download/upload speeds! My new EarthLink service is far superior to AT&T! All this success is due to an installation technician who was dedicated to do the job properly. Thank you!

Called ordered service pages $100 bucks and it wasn’t even for the service. It was for “handling”. I have to pay another $100 to get it hooked up. Not one person I talked to said anything about that. I wish they would have. I can call the local cable company and get the same internet speeds for $80 a month. All I got was I’m sorry. Well I’m sorry that I won’t be using your service and call it a loss.

Earthlink is a sub company to Centurylink. Both companies have the same issues regarding installation issues and price hikes. They never answer the phone and can rarely solve any issues. Also their website is the most difficult site I've ever tried to navigate. I cannot find a statement to review no matter where I look. Highly don't reccomend.

Before I signed up with EarthLink I spoke with a customer services over the phone. I specifically asked him that other than the advertised monthly rate are there any other monthly charges like modem/gateway? His answer is a “NO”. The only charges he said after I agreed to sign up is the installation fee of $24.95. He only told me this installation fee after I gave him all information for sign up with EarthLink. I didn’t catch this is is a big RED sign to go with EarthLink.

Terrible internet, terrible company, terrible customer service. Twice within a year span they have raised my rates without informing me of such. Today was the last straw. I have chosen to go with Syntrio. I have home plan with 4g and I'm paying 82 a month. So that $30-$40 stuff they are advertising is false. Don't waste your time or money with Earthlink.

$79 to activate and $65 for a month of service. Can't even load a web page. Wasted hours with support. And then trying to cancel... they tell you to return the box within 30 days or they will charge you $400! So be advised that $79 is NOT the cost of the router, just a scam. If you cancel, cancel immediately. They try to get you through the end of the billing cycle. If you cancel immediately they will refund you for the unused data. This company is horrible and I recommend Starlink to anyone. Don't waste your time, money, and energy with Earthlink garbage.

I've use EarthLink for 20 + years. They have deteriorated to no end. I tried using customer service and each time they recommended calling and each time they disconnected the call. Awful! Awful! It looks this is over

I didn’t have service a month before they disconnected then they didn’t even have my correct information for the service or account. Then I reach out no one could tell me anything. Still haven’t heard anything back.

I just hung up with Earthlink, Amy ID #828. That is the information that she gave me. Today is Thursday and last Thursday they came to install the services. The same night I was messaging the guy who installed it to say that it wasn't working well. The next day I called to say that it wasn't working and that multiple devices refused to connect to it. I asked to be just cancel the service and the rep said that she would upgrade my service because the salesperson should not have sold me such a low mgb plan with the number of devices I told her that I had. He had told me that everything would work great at the low speed. So, she said that she would upgrade by the following Tuesday or Wednesday and that I would receive an extender (my house is so small, SMH) and I should receive it by Wednesday.

Our technician David was confident efficient and carefully explained everything as he did his work. He went out of his way to remove quite a few old boxes from past installations cleaning up the outside of our house. He spent quite a bit of time helping us figure the best place to locate the service in the home. When he was finished he cleaned everything up and used a scan tool to make sure we had coverage throughout the home.

I had the service 3 days and lost service, on a Friday Saturday morning and it wasn't restored until Sunday evening. Other than that I'm very happy with everything else. It turned out that my outage was not EarthLink's fault because others in my apartment using Verizon had no service either.

I heard fiber was available in my area, after shopping around EarthLink claimed to be the only fiber available. After purchasing an $80/mo subscription(contracted for a year), I waited 4 days before technicians came… to install copper, not fiber. I was told then that fiber was not available yet, but when it became available a new technician would come out, determine the copper needs removed, then I’d wait for another appointment for another technician to come out and remove it and set up fiber. As I already had to pay for this visit, I decided it wasn’t worth all service charges. Especially considering I found out they would just use AT&T’s fiber connection, for extra cost to myself.

They were very thorough when I asked questions. Very polite and courteous. The installer the same. I am very satisfied with EarthLink. Give them a try. I have been impressed with my Internet. So far it hasn’t gone offline. My daughter and I very happy with customer service, and the installation.

I recommend running to another provider. They entice you to join then throw you to the wolves. My service was not working Saturday. I was told to call back on Monday. After waiting over a half hour, I was told there would be a $200.00 cancelation fee in addition to the month I paid for, with no service. Call other internet companies. They are competitive with pricing and most will offer 24/7 customer service. I finally got to speak with Nocks, from customer service. Waited another 45 mins by the way. Nocks did refund the month of May as I have no service. I do have to pay $200.00 as an early xl fee. The worst internet provider I've used. So far.

They never mentioned anything about a contract, lied to me about them being reseller (the sales guy literally told me that this is Earthlink's direct service and they just subcontract AT&T installers to to to connect their own lines) that was a bold face lie. They are resellers of multiple internet services and then they tack a premium on top of it. They promised that my rate would remain at $50.80 and then hiked it up a few months later. They won't refund and also won't remove the cancellation fee for scamming me into a contract that I didn't know I had until I tried to cancel. Biggest scam company I have ever worked with.

I was charged both an activation fee and first month but told something completely different. I would have never agreed to pay over $200 for internet service when I once had internet service for $60 a month.

$200 disconnection fee. Great! I’m finding a company that is more humane. You are not allowed to have human problems. Money is the priority for the company. I tried. Now finding new company that is humane.

Tech. was courteous & professional. Connection seems adequate. Bill will be cut in half. I hope to save lots of money. The team that came to bury the fiber optic line did a good job. I hope lots of people start saving money.

Moving out of the country and need the services for 8 days. My plan renews each month in the 21st and they will not refund. Also if you purchase additional data and your monthly services hit and you still have data, they keep it. Total thieves.

Customer service made an appointment for May 9th and then they confirm a different date of which the customer isn’t available? I call customer service of course they say not able to help? They placed me on hold and no one ever came back?

Secure email for years! I never had to worry about a compromise. I love this! Internet service is also great. High speed without any outages, in my experience. I would recommend their services - Reliability 100%. Autopay also a great option.

The worst customer service ever. Want me to pay for service that I did not use. This place is a scam. Will never recommend none of my family or friends to this place. Will recommend that you would never use the service. Use another online provider, not EarthLink.

Poor quality of offer free equipment. At the beginning they give you a service that does not work and when they cancel it they charge you above 400 for the equipment when before they tell you that it is free. I do not recommend it. Very bad service.

New customer - I have high-speed data up to 300 gb/month. Online acct & app show I’ve used 240 mb but speed is now reduced. I called & was told I’ve used 400 + mb & have no way of knowing actual use unless I call, making app & online account worthless if cannot give real time usage information, or at least updated every 24 hours so I can plan accordingly. This is especially applicable since no other Earthlink data plan is offered in my area and they want ~ $6.00/5 mb for additional high-speed data.

The two former carriers I had for the internet were ongoing issues with connectivity. I started to research my area and decided the best option for me would be to have a direct connection with a line into my home, that's when I found Earthlink. It did take a week to get an appointment but it was worth the wait. My townhome is older so it took the technicians some work to install new lines. Once everything was completed my service has been uninterrupted and consistent even with all twelve of the devices I have running at once. I highly recommend their service!

Poor customer service. Been a customer for over 20 years, but no more. I can't believe they cannot process a simple payment sent by check. They had done it before and suddenly it has become an issue. So I fired them and moved on. Other companies were willing to take my business for a lot cheaper price, like free in many cases. I would not have known this if Earthlink did not push me to seek other alternatives. Thank you earthlink for being incompetent.

Awful service, you will get the runaround. You will be charged even if you have poor service. Upfront charge is nonrefundable. Do not waste your time and money. This company is very misleading, do not I repeat do not use this service...

Worst customer service ever. Says they have to "verify" the account and will need to call you back. Then they don't call back. Then they give the runaround when you call back. I'm glad there isn't a contract.

I recently subscribed to EarthLink internet. The customer service I received was first rate. My appointment went smoothly and on time. The technician they sent out was very efficient. He had my service connected within 30 minutes. He was very courteous and professional. I can honestly say that I am very satisfied with EarthLink and I would definitely recommend them as an internet service provider.

EarthLink Service Failure and Unlawful Charges. I signed up for EarthLink 10 days ago based on their claim that they could provide service at my address via Verizon’s network. I canceled my Verizon service accordingly. Since then: A Verizon tech came and confirmed the router didn’t work. EarthLink sent a second router and said no tech was needed. Still no service. I called tech support, followed all troubleshooting steps—nothing worked. They scheduled another tech. Still no internet. It’s been over 10 days, two routers, zero service, and $75 charged for absolutely nothing. Now they’re demanding a $200 cancellation fee for a service they never provided. So EarthLink expects $275 from me—for nothing? This is unacceptable, unethical, and likely illegal. I’m demanding a full refund and immediate cancellation with no penalty. Do not do business with this company. TotaL SCAM.

The absolute worse customer service. They will transfer you back and forth between customer service and sales and each department says they can’t help you and they have to transfer you back to the department you just came from. The left hand doesn’t know what the right is doing and they are rude. I highly don’t recommend.

I called Earthlink today to get a price for service. The sales person was really aggressive and started yelling at me when I didn't sign up for service. He asked why I wouldn't sign up and I told him price. He was yelling stating internet is not an apples to apples comparison and that I said my price was increasing. He didn't take the time to learn my increased price was less than his offer. I hung up on the guy during his rant.

I was told by the sales person with Earthlink the signing up for the 100gb plan that I could watch tv each day and my granddaughter could play on her game. I've had my tv set to sd for 2 hours today to watch the news and already used 10 gb. There's no way this will last a month. I'm running my phone on data as to not use internet. I was also told when signing up on April 7th I wouldn't have to pay for first month til next month after spending 80.00 to receive the box, I questioned that because I'm on fixed income disability. I was told to call earthlink after activation so I could get the low income (lifeline) discount, when I called they said they didn't offer that. It's all on recorded conversations. I feel I was taken to make a sale. It's cost me 150.00 to be able to watch the news for a few hours this month after being assured watching TV would be no problem, at this rate I can watch for 10 days. I'll be returning box after this month.

I had one of the most easiest and hassle-free transitions to my new internet service. They were right. Not only is it very cost-effective compared to other internet services, my streaming capability is great. And the speed is great. No buffering or bad connection problems! I can now watch my favorite channels and sporting events without having to worry about constantly restarting the app that I'm in. I have peace of mind knowing that I don't have to worry about watching what I want, when I want. Thank you EarthLink for your honesty and integrity as both a provider and representative of outstanding customer service!!

We got the largest package. The very first day before hooking any devices to it the usage spiked to half our allotted data. Now 8 days in and we have nothing left. Only one person can use the internet at a time or it stops. I would not suggest this to my worst enemy. This is garbage.

Worst waste of money so far. As soon as we received our box I downloaded the app so I could set it up. Once it was on and running with nothing connected to the WiFi it started burning data. In less than an hour of turning it on it said we used over 2gb still with nothing connected to the router. We started with the basic plan and in less than a week we upgraded it to the top plan. A few days later it said we were out again so I had to get 50gb more just to keep it running.

Pros: We were able to get internet in an area that doesn’t offer much in the way of internet options.

Wonderful customer service. Showed on time for installation. Absolutely no issues since being installed. Given several numbers to call in case any issues arise. Saved about $25 a month by changing. Better signal strength

Colin was excellent!!! He waited until I received my router. His experience was professional and well received. Julian, the technician was phenomenal! He talked me through many complicated steps while he was here. His professional experience was quite well. Lastly, the lady who assisted me on the phone was next to professional at best. I can say the team you have working at EarthLink was nothing less than professional and courteous at best. I love to have the experience being a customer within your company. Keep up the great work!!!

The service is terrible. The picture quality is horrible and they didn’t want to refund me my money back when I cancelled if I would of known it was gonna be like this I would of never signed up for the service and I made multiple attempts to let them know about the service and they never seem to get it right. I definitely won’t ever use them again and want my money back.

I do not recommend Earthilnk to anyone! Internet went down and was on hold with customer service for 45 minutes only to be told that they needed to send someone out. The earliest they could do so was the afternoon of the next day. So I was without internet for 24 hours and I work from home. EarthLink offered no apologies or reimbursement. Given this, I decided to cancel their service. Then they charged me a $215 cancellation fee. They refused to waive it even though I was canceling due to their horrible service. My bill went up each month with no explanation. They would not adjust the bills.

We recently upgraded our internet service to EarthLink Fiber. The reliability and speed are remarkable. The download speeds and the upload speeds have exceeded what was promised. We have already recommended EarthLink to all of our neighbors.

From scheduling to installation was flawless. Everyone is so helpful and the technician that was sent took his time to make sure I understood. He even stayed and made sure I could connect my other devices.

I waited 30 minutes on the phone to talk with tech support. Overseas rep who just wanted to get off the phone. I lost a bunch of emails. EarthLink info says they can retrieve them as long as it is within 30 days. Rep said if they weren’t in trash nothing she could do. When I told her about the 30 day retrieval she hung up. Couldn’t be bothered.

The service is terrible, and the customer care is even worse. I called to cancel in February, and they informed me there would be a charge since it was less than a year—I agreed to that. However, they charged me again in March, claiming I had agreed to keep the service, which was completely false. They exploit auto-payment systems to take advantage of customers. When I called to dispute the charge, they refused to issue a refund. This company is dishonest and deceptive.

Because of a positive resolution with Earthlink I have upgraded my review to 3 stars. I still can't give a full 5 due to the problems I was having and also I was never able to actually experience their internet service. But at this point I believe that ultimately Earthlink do have their customer's best interest at heart. Unfortunately, there are a few phone support people that may need extra training to prevent the problems I had in the future. I am very thankful to the managing team who was able to handle my case with care and consideration for a positive resolution, which I am very thankful for.

I just spoke with an Earthlink customer service representative regarding the availability of fiber optic cable service in my area. He confirmed that this did exist but I apparently would be the first in my neighborhood to use it. I am new to this technology and still gathering data to determine if I wish to make the change from my current cable provider and, if so, when I would do this. He answered most of my questions satisfactorily, speaking rapidly, then asked if several days hence was I good time to send a technician out to initiate service. I noted that I needed to digest the information he provided and would call back if and when I was ready to do so.

EarthLink sales reps are running a scam. Lie to customer. Falsely represent as Xfinity agent. Reported fraud no response. They use sales agents from South Africa. They know you can't get to them. AVOID AT ALL COST!!!!

I recently transferred my service from to a different address. Process was smooth and easy. Technician did an excellent and thorough job with the install at my new location. Was also able to overlap service at my old address, which is very helpful with current situation.

Had a call today with customer service and told them I wanted to cancel. A lady comes back to tell me that in order to cancel I had to pay that fee and cancellation fee. That's too high, I'm going somewhere else 'cause this ain't it and I'm the only one who uses the internet.

So we switched from Buckeye to EarthLink to save some money. The service provided was 70 a month. Supposed to be high speed internet. We were supposed to be receiving 300mbs internet. However each speed test resulted in sub 50mbs. And it literally couldn't support Netflix on a tv at the same time as YouTube from a cell phone. Which was whatever, you get what you pay for. Cheap bill, cheap service. However, that wasnt why we switched. We switched because randomly on a Sunday our modem light turned red. So when we called, they said "your device was accidentally deactivated". I said okay no big deal, reactivate it. She said it'll take 3-5 BUSINESS days before they could help me. Mind you I work from home. My livelihood depends on having an internet connection. That was 100% unacceptable. She offered credits for the poor service. But I don't want credit I wanted WORKING INTERNET.

Very Happy with Earthlink service. Very fast downloads and uploads and have not experienced and slow ups. I highly recommend Earthlink for fast and reasonable internet service. Very easy for setting up service and very fast installation with modem included.

On the 8th of March I ordered EarthLink after being told by a representative of this company that my first month's payment would be 79 dollars and some cents. I was further told my bill for the following month would be 98 dollars and some cents. The representative also told me I could get Internet on my phone until my modem arrived, All Of This was nothing But a Lie! When the modem arrived this company tried charging me another 98 dollars and some change before they would activate it. I called numerous times, told them it was all recorded and to check, the representative on this call Cancelled my services even after I told her not to because I wanted to follow up with their corporate headquarters. So while I was calling corporate I further learned there isn't one! The company headquarters goes directly to a mailbox that says it's full and disconnects you. So I paid them 79.99 only to return their modem on the 14th of March.

I have had an Earthlink email account for over 20 years. I also previously had earthlink internet service. My email account is in good standing, i.e. I have no unpaid bills. My access to my inbox has been frozen for one week; I cannot read my emails. I have contacted earthlink online 3 times; they were unable to solve the problem. The representative told me to call their toll free number. I held for 45 minutes without a reply. My email inbox is still unavailable. Poor service for a loyal customer.

Cody was professional and friendly. She got the WiFi installed quickly & was so neat, I could not see the wiring she had to run. She ran wiring all around the living room, but I could not tell & I have wood floors. Perfect job!

Earthlink has no problem signing you up. I was not satisfied with the service. When I went to cancel they put you on hold for hours and won't answer. They won't allow you to cancel any other way. When I asked to put my place in line they never call back. Text support and online support won't allow you to cancel. I had to stop payment at which point they sent me text messages threatening to send me to collections. I was under no contract, so I should be able to cancel at any time.

I was lied to by the sales rep. I was not provided the gift card I was told I would receive on sign up. I was told support is US based. My home network is non functional because their offshore India techs have zero knowledge of the service. Can't answer basic questions I need in order to configure my devices. They have hung up on me multiple times. They tell me someone will call back and no one does. 'Support' is available from 9am-9pm. I have gone as far as emailing the CEO direct (**) and granted it has been less than a day, but so far crickets...

EarthLink had done nothing but lie to me. Took three phone calls to their CS. I have service for a week and ran out of service. Paid over 170.00 to get hook up. I canceled after service and they in turn took out the monthly fee. When I called and asked for my money back, I was told it would be there in about 2 to 3 days. It has been over two months and have not seen the money returned. I would not recommend this service to anyone. Not even my worst enemy. I expect to see my money out back. They are a rip off company and the two lady's I talk to, didn't know nothing. They couldn't even get the Internet working.

Everyone I either spoke with or dealt with was extremely helpful and polite. They were all very knowledgeable and was able to get my the internet plan that was perfect to suit my lifestyle. Although I still find the pricing too expensive for my liking, they sold me on it. They expressed the great service I would have and so far they are correct. This is the least issues I have had with a service provider.

Everyday I have technical issues and they never get resolved. Do not use them! They keep saying there’s an outage but this occurs everyday. This isn’t even. Legit company, it’s a rip off, stay away at all costs.

Bought the service a few weeks back but couldn’t pay the 100$ so I waited another week or two to pay it which today I paid it only to fall asleep and wake up to my service being canceled due to a miscommunication by their customer service team stating I had to pay 179.00 but isn’t willing to refund me the 100.00 I paid this morning! Total rip off! Glad I have connections to a the news company, they will be getting a story on them ASAP.

Don't believe a word this company says if they tell you they will send you a gift card for signing up for their services. It's a lie and you'll never receive the gift card. I signed up October 2024 and every time I call to find out where the gift card is I get told a different story every time. Had I know this was a bogus offering I would have selected a much better internet company.

After using this company for four months, I had slow speeds and an increase in price. I also had many issues with the setup and would spend a long time on hold and each rep would have a different story. I finally canceled the service in January. I asked to have the return label mailed to me, as I no longer had Wifi or a printer and was disabled. I was told a label would be expedited and mailed to me. After a month of calling Earthlink to find out where the label was and where my refund was for the last month of service, I kept getting the runaround and was told it could take 2 weeks and was berated for being disabled. I finally had a friend print and mail me the label.

We are vey upset. It’s the first time and the last. The most worst service. We never made a contract, the installation was horrible, and on top of that they don’t reimburse your money. Never I RECOMMEND THIS COMPANY FOR ANYONE.

They make you sign a contract for one year so if you cancel before then it’s an “early termination fee” and even if stay, you they conveniently go up on the “month to month” price after the one year. No way should any WiFi cost almost $100 and still be trash… It’s not worth the value of what they charge. They claim it’s for the modem and the service but there are much better services for far less cheaper and no contracts or price increases.

Owe me 200 Mastercard overcharging on bill. Giving me excuses. Reported them. They paid again. Worst employees I've ever seen. I have reported them to BBB and FTC 3 times now and the state of TN Dept of Commerce.

As a snowbird who was going to spend 2 months in Florida for 2025, I needed a wireless internet provider. In October I began my research and over the phone, the only service provider was EarthLink. I called them twice over the months to ensure that our needs would be met, I was reassured every time. When it was time to order the router, it took over an hour with a very pleasant lady named Amanda who was super helpful. Many issues were encountered during this account set up. Their system didn't recognize my Canadian email, phone number, I had to give a hardline FL phone number to establish the profile.

Reached out for help. They mentioned I have had a 19 year relationship with them then try to force me to pay a $25 bill before helping with an issue I needed immediate help with. I will be looking elsewhere and you just lost my business.

DO NOT GET THIS SERVICE!!!! I'M BEGGING YOU!!! This is the worst internet service provider on the planet Earth. I was referred to Earthlink as I was going to go back with AT&T. I'm a remote home worker. When I contacted EarthLink, I specifically told the guy that I work from home and I also have children that have devices and also my televisions.

This is garbage. I would suggest not paying at all for this. Have not even had it 1 month yet and already got a email saying that they are going to have to cut my service because my family went over there 300 gb. They told us we could go over it would just run slower, but yet instead told us they were going to cut us off. Do not buy from these guys.

Billing issues: charged incorrect amounts, hidden fees, or unexpected charges on their bills contract a year! $250 early termination fee crazy! Also if your bill is more than five days late they cancel your contract and still charge you the termination fee. I wish I would’ve never signed up with EarthLink!!!!

Horrible customer service. Rip you off when you try to cancel their service giving bogus reasons why they don't their prorate the charges. Tell you they will call you back and after waiting more than an hour, you have to reach out to them. Do not use Earthlink!!!!

If you are looking for an internet provider, I cannot say this any clearer DO NOT GO WITH EARTHLINK. First off, the actual internet is absolutely horrible, which is why I switched carriers. Upon canceling, I sent my modem back and it was delayed due to FedEx/weather. So the modem was delivered after the 30-day mark. I called customer service at EarthLink and let them know the situation and they said they would be charging me $400 dollars for the late modem (I've had other carriers and $400 is insane). I said OK and that I understood - so I set $400 aside for this payment. They ended up pulling almost $450 out which overdrafted my account and I had to pay overdraft fees.

I am updating my rating, as my issue with the company has been settled. I am grateful.

I called the number for Bright speed Internet and somehow ended up talking to Earthlink at the end of December 2024. When I talk to them, they wanted 79.95 from my account saying that that included my first month's charge. When the equipment came and I called to set it up over the phone they charged me $66 for the first month. I explained that I was told the first month was included in the 7995. She said no it was not. It is January 10 and my data is all used up and they want me to buy more. I called to close my account today and was told if I would keep the account, I would get a free month. I said no way. It has been an awful experience and I would not recommend them to anyone.

The website says the customer service number is available from 9 a.m. to 9 p.m., 7 days per week. I called at 2 p.m. and the customer service line automatically hung up on me without connecting me to a human and instructed me to call back during these hours. I tried to text-chat a customer service agent and they just sent me back to the same number that hangs up on you. I've had many issues with this ISP and the people I've spoken to have never had any clue how to get anything to work.

I will never return with this company ever, they lied about everything 80 dollars just to send me their device and then to start the Internet I had to pay 100 just to start it and then I got it and only my son room was able to get Internet so I moved to a different internet provider and I'm happy with it.

I've been with them for over 20 years. Internet service is ok. But try getting out of additional services like PCOptimize and you get shuffled around and put on hold for 20 minutes. They make it hard to get out of. Currently looking for new Internet service as I'm done with this game. I do not recommend.

Horrible service. Never should been allowed to be in the Internet service business. Charge you for additional data and charge you exorbitant fees to add it. These people are crooks, don't buy from them.

This complaint is about a deceptive and exploitative business practice by Earthlink Inc. I'm a recent Earthlink client since the past four months until my service was suddenly canceled in the midnight hour of January 5th 2025. I am a retired senior citizen on fixed income who chose Earthlink to provide me with a basic internet service plan at the cost of $70.89 per month.