EarthLink Reviews

BEWARE! Wish I could give zero stars. I had to move and Earthlink could not service my new location except at very low speed that was no where near what I had with the prior. They still charged an early termination fee of $200. There are much better companies out there.

I recently changed from Spectrum and enjoyed saving money for better quality. I transitioned from cable television to internet based programming and now rely on internet. I hope this service continues to improve.

Our experience getting new fiber service was so easy! Ariel was so kind, prompt and very detailed to make sure all was set up and working before he finished. Quick and very well done and we are so grateful!

I have changed my number and email. They state they cannot verify me. If I was scamming what the hell would I be cancelling a service. Called my bank to stop the withdrawal. Called a few days ago. Stated they would escalate and someone would call. However no one did. Just ridiculous.

Of all the internet companies in America, we have 2 options in the rural area where we live. EarthLink has been an absolute nightmare, disaster, disappointment and failure. I explained every device we use, our employment needs to sometimes work from home etc. and EarthLink was very confident that they were able to supply us with the best possible service. Oh how wrong they were!! We purchased the “best” plan they offer, but the catch is “high speed” vs “unlimited”. I guess unlimited to them meant, “you better have an unlimited amount of time to spend waiting”!!

I ordered Earthlink Fiber service on Oct 27th 2025, with an installation date confirmed for Nov 7th 2025 from 1-5 PM. I stayed home from work waiting for the technician. I received no contact for that span of time. I contacted Earthlink via Web Text Chat on Nov 8th 2025, but got no response. I did not have time to contact them again until Nov 14th 2025. I again tried the Texting Chat and got a very delayed response. I then called the phone number 866.383.3080 on their website and finally got a response. I asked to cancel my service because of nearly complete lack of communication (on Nov 12th 2025 they did send a reschedule of my installation).

My experience was pretty bad. The sales person was very aggressive on the phone. I was very clear that I wanted FiOs and I was assured Earthlink would do it. (Not a word of reselling Frontier's fiber). And by the way I have Frontier's (previously Verizon's) FiOs which is the original FiOs laid in for us by Verizon. Since I was told they do Fiber optics I asked if that was different from Frontier's and the sales person insisted that it was. I believed him and agreed to try Earthlink. However he then came up with "cannot change your mind and must take it for a year etc., etc." I said I was not going to agree to any contract for a Year. I believed that I would not be held to any contract since I was with Frontier and they did not have a contract, and I said as much that I will not agree to any contract. I did not sign anything.

Great Internet service! They have always answered when I needed their help. Great customer service and technicians. It is a very reliable internet service. It has been down a few times but they usually have it up and running within a couple weeks or sooner.

If I could give it zero stars I would. DO NOT use EarthLink unless you literally don’t have another option. I setup an account with EarthLink (scheduled a technician appointment to setup wifi, nothing else) and cancelled within the same day because I didn’t like their 12 month contract and AT&T could offer me a much better deal with no contract. After waiting on the phone for an hour, they told me they cancelled my account and refunded my deposit (that’s the only good thing I have to say about them). Come to find out that they created a fake business account for me without my knowledge, so I don’t have any of the account information.

Earthlink is like a middleman Internet service provider. I was under the impression I would get a fiber connection. I had asked for fiber. I don't think I was told that fiber was not available at my residence. On one of the electronic communications after I spoke to the agent, there was mention of a fiber modem router on the equipment rental portion of the billing statement and my plan.

Inquire about the EarthLink service, available in my area, I was asked how I was going to use the Internet, which I said I use Hulu plus live TV and then I had about 12 devices one computer for gaming one Xbox for gaming, couple laptops and cell phone. I asked about the speed and would it be fast enough to work with what I was requiring. They said yes it would work with everything that I was asking and then I just had to pay $50 to have it sent to me. So I did. I activated the service which was $80. And it never worked, not even one day and now all they wanna offer me for my $130 investment after two days is a $56 refund

The service is excellent, which makes sense as I never had an issue when I had AT&T Fiber (Earthlink resells ATT Fiber). The reason I was looking for a change was because ATT had increased my price from $65 a month to now $95. I called Earthlink and they said the price was $75, and I specifically asked if that included any sort of monthly cost for the "rental" of their equipment, and the salesperson said yes. Lo and behold, I get my first bill.... and it's $94.06 a month, after taxes and the $14.95 a month for "HS Modem Fee." So now I have a 1 year contract with them, after which I will most likely see what offers ATT Fiber has for new subscribers, and switch back to them.

Upon arrival, the technician was very courteous, but went straight to work without delay! He was very informative and thorough throughout the installation process. The technician also explained how to monitor my wi-fi connection via app.

So far, in only a few weeks, I am satisfied with the internet service. The transition to EarthLink was seamless & easy. Installation was done quickly & made sure all devices were functioning properly. A longtime review would be premature at this time.

Very poor customer service and bad internet! I was told that they rebooted on their end and reboot on my end and still having issues. They changed my service to another tower and still bad service! Asked me to put modem by a window and said already have by window and rebooted again same bad service! We tried everything after making three different calls back to try and solve the issue with the WiFi connection still had the same problem. I was promised a 30.00 credit two months prior to ending my account never had received on next months bill!

The worst service I've ever received. On October 15, 2025, they installed the service, I paid $25 and change, and everything was fine. Yesterday, November 3, 2025, they charged me $273.80, and today I called customer service to find out the reason for the charge. It's clear I haven't had internet since November 3, 2025. I called to complain about the lack of service, and the woman told me it was because my service had been automatically canceled. I asked her why, and she said they had charged me $73 upfront for the internet service and $200 for the cancellation. I replied, "Why? If they charged me, I don't have internet!" She told me I have to pay $25 to activate the internet, even though I haven't even been with them for a month and I don't have any bill for that month.

This seemed like a complete rip-off. I already had the exact same internet and they are just charging me for it and I can't get a hold of anyone in customer service to cancel. If you work there, please reach out to me.

DO YOUR RESEARCH!! DO NOT USE EARTHLINK!!! I have had this for 2 days 2 days and I’ve already had more issues than I could ever imagine.

Tried to talk to the company to get my money back and they said that they couldn't help me and that I did as I wanted. That they couldn't give me information and there was no one else to talk to after them and they only asked me they installed something in their house. What question is that is I see it as a fraud on the part of this company and Spectrum.

To start off with, the customer service was impeccable. Very caring, very patient/understanding, and very knowledgeable. The service technician they sent out was also very good and helpful. The Internet service itself is interesting and honestly varies based on so many factors. For example I'm still having the same connection issues and speed problems. I had with 2 other internet providers, so the issue might not be with the service but with how my specific home was built (i.e wall insulation and such). Also, the modem they use and the fiber internet connection is basically/literally AT&T. So heads up if you are already with AT&T and are having connection/service issues. They literally use the same modems/hardware and fiber connections that AT&T does. To be fair they do have their own broadband that they connect to as opposed to the AT&T servers that AT&T Fiber would connect to in the actual service poles outside.

I have had a very favorable experience with EarthLink. The initial customer service discussions for the type of service based on my internet needs, to installation, were pleasant and informative, as was the physical installation process. I would recommend EarthLink to anyone who would like reliable, inexpensive, and fast streaming internet service.

Literally the absolute worse customer service ever!! Poor internet stability and they’re just a money grab company. Everyone is rude. They always want money. No one gives you the right answer. Don’t recommend.

This is the worst internet service ever!! First of all, we just moved to a new house from Greer to Inman, my husband was told by duke energy that EarthLink was the only internet service in my area. He kept saying he didn’t want EarthLink, we wanted spectrum, and the guy at duke insisted that spectrum was not a provider in Inman and only EarthLink was available. Well after being lied to and getting this crappy internet they charged us extreme amounts of money for no reason. They only give you a certain amount of data and if you go over they will charge you. The amount of data we got will only last you about 4 days and then it goes off until you pay for extra data. Complete rip off!! Grimy as hell!! Also, if you don’t mail back the equipment within 30 days they will charge you 400 dollars!! We had to change our debit card to make sure we don’t get random charges from them. Horrible!! Don’t use this horrible company!! Get spectrum!!

Zero stars. You schedule an appointment to install today then they never show. Tell you on the phone it will tomorrow. Then they send a text, it will be next week for the next appointment. I wouldn't recommend Earthlink to anyone. I shouldn't have to push any star to post a review of incompetence.

The internet connection is good. The technician was very friendly and professional and worked very diligently to get my service working for me. I'm very satisfied with my service and would definitely recommend it to friends and family.

From the time I called and up through and including the installation process, I was treated with respect and spoke to like a friend. Suggestions were discussed with me, and potential issues were explained before they happened. It was a very good experience and the service works great.

I didn't get a chance to experience whether the service is good or not. There were some things that were not made clear during the subscription process. I downloaded the app and tried to create a password for the app through the email sent to me and was unsuccessful after many attempts. I called customer service only to learn that I couldn't set a password until I received the router. That wasn't communicated in the beginning.

Wish I could give this company zero stars… they literally scammed me & my roommate into thinking they were affiliated with Xfinity then tried to gaslight us when we found out. Couldn’t recommend any other internet provider more - straight up incompetence on top of not refunding me my total amount spent on the scam. Imagine being so desperate for business that you have to scam people into signing up lol.

Small house, great service. SpeedTest blows previous service completely out of the water! Added bonus - with old system I had to buy 2.4Ghz router for my Wyze security cams. Don't need it anymore - Eero does that speed too, and images look even better! Set up guest login using the same name and password my visiting family already has from previous system.

This service is horrible. The internet is not reliable enough for meetings. It takes 12-14 hours to print a 20 page document when the computer and printer sit next to each other. The customer service and concierge service have me reboot the router and stick the pin in the router. Works for an hours - sometimes longer, then doesn't. Earthlink says it's my equipment.

So far amazing service. Love EarthLink. Would love to get my family to drop their plans for this one. Hands down the best out there. Best bang for your dollar. No doubt I will be a long time customer.

I got my Internet installed on the 3rd of October and on the 4th I was charged for backdated services 3 September to 2nd September. When I inquired about the incorrect billing period they told me that they bill in advance. Shouldn’t “in advance” mean for a future month? They billed me for the entire month of September even thought I did not have Internet during those dates. They refuse to correct the error. Not a good way to start with a new customer. Needless to say, I don’t recommend them. They actually belong to AT&T so it’d be easier to go with AT&T. Both have subpar customer service tactics though.

I'm a customer....That never became a customer....Here's my experience with Earthlink....They scheduled service...Sent the equipment ....Then called me the next day to tell me "your address has an unpaid bill". Me being a tenant did not know what they were talking about...But upon further investigation...My landlord owned the home for more than 30 years....She showed me a bill all caught up and taken out of her bank acct.. Monthly..So they sent message to me that was a lie...They then threatened me with a 400 bill if I did not return their equipment....Which I never even opened....Not to mention...the rep who knew why I wanted the internet failed to tell me about how I could solve my gaming problems very easily without extra internet...

You tricked me into getting your service which is fraudulent! And when I confronted you with the issue, you wanted to charge me $300 to back out! You sent two guys in a minivan, no uniform and no equipment to set up nothing! It was all a scam! You are dishonest and I want nothing to do with you or your service.

Great experience. The tech was free earlier than scheduled and called me to see if I'd like him to begin. He was very professional, courteous, and knowledgeable. Earthlink's customer support department was very helpful in connecting me with my technician when I missed his first call.

Don’t get EarthLink!! Have had it for 1 week and am severely disappointed! Called to talk to them and they hung up on me. They lie to you to buy their terrible service! It’s been 3 hours now and no one can help or cancel this service. DON'T GET THIS SERVICE!!!! They are the worst company and they only tell LIES!

So thought we were calling sparklight but then when the equipment arrived it was an EarthLink wireless Internet service. Please do not use their Internet services. Thought it was the same price same plan and after a week and a half got a notification that we had used all the data for the month and it would be slow throughout the rest of the billing cycle. It was so horrible when I tried to stream a TV show that was an hour long, I was only able to watch 30 minutes and it took 2 and a half hours to watch because the constant buffering.. Switched to at&t and have no issues at all. Except being charged 104.00 for service that was absolutely the worst and I thought it was only 39.95 a month. They said since all data was used that I would only be eligible for a partial refund but they didn't know if I was gonna get anything at all cause all the data was used. Ridiculous and completely rude customer service representatives.

Wonderful customer service. Explanation of how it works, installation explained well as well as them coming out to bury the wires. When I called EarthLink they explained everything from purchasing the pack to the installation. They answered all of my questions without hesitation. I suggest EarthLink is a great company to get WIFI/CABLE.

Excellent customer service! From the customer representative providing me with great information on my internet subscription to helping me book my installation time. Also my installer was very prompt and helpful in helping my get my internet access! Overall, fantastic professional customer service!

It has been a nightmare. The router was installed in the basement, so the rest of the house was getting zero signal. They installed old battery that kept on beeping. Asked to move the router to the main floor. Took 5 additional tech appointments. One tech came in and said you can do it yourself, even pointed where to drill the hole, and just left. I'm not exaggerating. The next 3 appointments were a no-show. No call, no explanation. Took time off of work for nothing. Final guy just showed up at the door unannounced. Moved the router. Did not tuck in the cable, just left it all around the floor, hanging off ceilings. They promised $99/per month when we were signing the contract including fees and taxes. Charged $120. Promised $100 Visa gift card upon signing up to rebate $100 installation fee. Now they said we have to prove we are a loyal customer first. No card. Wifi is still worse than before.

Quick and easy setup and installation. Very transparent and available CS team. Service very reliable and speedy compared favorably to the other providers. Big savings available as well, consistent cost.

Awesome service. I’ve had EarthLink before & So happy To have reconnected. 😀 The fiber internet has met my multiple device needs. I have had no problems since I started my new Service Greatly appreciated I will be referring to Friends..

Fast quality service was able to schedule me in a convenient manner after I missed my first scheduled appointment. The technician make sure that the service was working and the Wi-Fi picks up in the parking lot. Can’t be quality service like that with a stick. Also, the price per month is better than any other Wi-Fi home Internet out there on the market. My bill is under $60 & Called after Xfinity failed me as a customer. Earthlink is the best thing smoking on the market

The router provided seems to be of bad quality. Devices consistently get disconnected for 30 seconds to a minute and then reconnect. It make streaming very frustrating. I also was told that the router was included in the price and there was no option to use your own, however my bill shows a separate charge for renting the router. Overall I do not think this is a good deal or service.

We are an EarthLink customer for over 25 years. Our account was hacked and we were locked out of our email. After I realized what happened I called Earthlink, only to have to talk to India, I had such a hard time trying to understand them. They tried to sell me computer service for $200, instead of fixing my hacking issue, I got scam vibes. I called back again and was given the run around, the call to India was dropped several times. I asked to speak to an American representative and was told, "No you can't". I've called several times to wait on hold, only to be answered by someone I couldn't understand most of what they were saying. This is the worst service, how you could do this to a customer is unbelievable?...

Great customer service! Prompt, friendly and working! Also I missed the tech in my end and then the tech still came back same day! It was a little glitchy first 3 days but is is working well now. I suggest testing the speed after having it for about a week.

The tech from AT&T that came to my house was very respectful and informative. The fiber cable had been cut and had to be replaced which meant burying a line in my yard. The tech explained every thing and between the gas co and the guys burying the line it only took 3 days. I was very happy about that as I was just moving in and things were already hectic. As always I have had great coverage in and out of my house in the yard. Thank you Earthlink!

So far, complete and utterly useless and disappointing. Clueless agents here and abroad… Just call Xfinity and bite the bullet of bulllshit. This company is actually worse. I’ve got to add some filler here.

I spent almost 37 minutes on the phone with a rep, talking about the different plans and charges. Once we picked a plan, he couldn't tell me what my bill would be every month, he gave me the charge without taxes and fees, and said he didn't have that information. Then he asked me for a 49. installation fee and processing fee again, said it could be higher than 56 just according to taxes and fees. There was NO transparency and I refused to agree to something if I don't know what I will be paying. He tried to tell me that the processing fee is non refundable, but couldn't tell me what the final fee was. That is not being honest about costs. Just beware, as to what they tell you on the phone and your bill. Just doesn't seem to come together in TRUTH.

From my 1st phone call to EarthLink, to the man who installed my modem and router, I had a great experience and my internet is fast and reliable on both my iPhone and on my android laptop. I’m loving it so far!

It was a smooth process setting up the service & the Tech Mr. ** was efficient & thorough. The only concern we have is the wi-fi signal is not as strong all over our home. The Technician advised we would need a zone expander.

The Technician was very professional and well mannered. He reviewed the setup of the Comcast fiber cable connection and then decided on the installation. He completed the connection in one hour and 30 minutes, and connected me to the Internet. Thank you for the excellent service.

EARTHLINK I want to know why this company defrauded me without providing me any service, charging money without providing me any service, I don't know how this company works, my internet is with Spectrum and now they are taking money just because they want to, I have tried to see how to fix this problem with them but they don't want to help me, I think it's not fair. If I saw the internet with them I would understand but no company has the right to steal without providing service, I had never heard of this company in my life until they took money from my account.

They were great getting everything set up. The lady that I talked to to schedule the appointment was very friendly and helpful. The guy that actually showed up was very efficient setting everything up and made sure that I had no questions at all with it.

I love my internet company Earthlink. The server is great, never slow, always run. Customer service is great. I give them a 10/10! The best company handsome down! I would like for my family to get them. I wish they had phone company.

Was with them for 4 years and didn't know my card expired, they canceled my service then when I called to pay it, they promised me my internet would be getting turned on and reactivated, but nope, they scammed me saying that they took the payment for the late fee and did not turn on my internet, only refunded me for a reactivation fee that was 25$ after the scammed me for 140$... Worst customer service ever. I got transferred to 7 people in a 2.5-hour period, it was ridiculous.

Had it for the better part of 2 weeks, and never experienced any issue with it. Not a single disconnection or any slow traffic. Plus, the dedicated internet access (DIA) is tough to beat, it’s just too good tbh. I’m able to go online and do it all without a hiccup, from watching Netflix and reels on Instagram, to playing online games and downloading huge files. EarthLink is the real deal!

I would give it 0 stars if possible. Scheduled installation on Saturday morning with a 10am - 12pm window. They never showed up. When I called to find out where the technician was, she told me they do not do installations on weekends. I asked her why it was scheduled for a Saturday then, she paused for a moment then just hung up on me.

They showed up on time and were fairly quick to install and I got my internet working pretty quickly, the speed is fair for streaming and gaming seems to work. Apparently some mistakes were made according to AT&T technicians about how it was done but they came and fixed it. Unfortunately Download and Upload speeds aren't all that I had hoped for, they're a bit less fair in that regard. The price seems reasonable but I haven't done any comparison shopping.

Agents very friendly, service is magnificent and fast, app is pretty good. I just wish the phone customer service was more informative on how long the wait line is. But other than than everything else is perfect.

Made the switch from ATT! So glad I did, I get the same service with Earthlink with a lower price point. It was a smooth transition and none of the gamers in my home have noticed a difference. I will be telling everyone about Earthlink!

Ok, I have internet now at home but, as a foreigner living here, it’s not been easy. Details: I called on a Saturday early morning and got an offer for my internet. I wanted to check with other companies, so I called one week later, Saturday morning again. This time the sales representative would not give me the same offer, even said that my previous offer wasn’t possible. I accepted the new offer, more expensive for exactly the same service. Very confusing. Then it came the installer, from AT&T, and told me that this company offers internet service in my street, but when I had called AT&T (that first Saturday), the sales representative told me that there wasn’t service in my street. I wonder why all those different and opposite informations. Still, now I have internet.

Perfect, Anthony was my technician. He was very good, on time, explained to me everything that he needed to do, he was very, very, pleasant. I came to EarthLink from Xfinity because of poor service with Internet since we have came to EarthLink we never and an issue!!!! The best decision we have made in a long time!!! I definitely would recommend EarthLink to my friends and family. Thank you 🤗.

Everything turned out great! Fast WiFi (literally as fast as AT&T's fiber optic network...because technically, IT IS AT&T's fiber optic network ;^). I love it here! I would definitely recommend Earthlink to those looking to get internetted! (I know that's not a word...yet, trust me, it's coming).

I moved into a house that was new to me and almost immediately there was a question about the need for internet. I asked for advice in the GPT chatroom and received various options. I found the most optimal and inexpensive one for me. I called the company and gave all the necessary information. At the appointed time the technician came, he did the work qualitatively. The internet is very fast. I am satisfied. I recommend it to everyone.

They told me 65 dollars on the phone all in per month. Get the modem 100 and something per month. Cancelled right away would give them one star if I could. Very shady.. they offered me $15 off a month for 3 months and told me that was the best they could do and they couldn't match the previous quote. I asked him if they could go back and listen to the recording since they claim to record the conversations and they said we have no idea why they would tell you it was this price. Just BS. They try to grind you down like the rest of them. Just like anything else lie, lie, lie.

Regarding our install, EarthLink had to reschedule our appointment several times. BUT we also received confirmations that a teacher's on their way for our previously cancelled appointments and wanted surveys for installs that had not yet occurred. AT&T actually did the install. While AT&T hooked our house up to the internet, they did not connect a single device to the device to verify it worked. Terrible look for AT&T. I’ve had questions/concerns about some things. I cannot get a person on the phone or in chat without navigating through their sub-par AI bot. It’s terrible trying to get ahold of a human being. However the internet service is very fast.

Updated on 09/02/2025: Do not be misled by Samantha's efforts to try to show that Earthlink's customer service is helpful and honest. She did end up refunding me one month of service based on the date of my call to them in August. But she like the other woman I talked with in August refused to accept that I actually talked with a human being in April, that this person refused to cancel my service and said I had to talk to their executive team, who were supposed to call me in three days, but never did. So they are essentially calling me a liar. I tried one more time describing my April call and saying I was never given a case number. I asked for 4 months of service to be refunded instead of just one month, since I first called in April. I also reminded her that I had been a customer of Earthlink for 21 years. She denied my request. In short, this company is dysfunctional.

The installer was amazing and service seems to be ok but when they came to bury the cable they tore my yard ALL TO HELL and didn’t even bury the cable in some spots! I now have to reseed and bury the line myself.

1st time, brand new customer. Just received my equipment today, activated my plan and paid my first month bill. Out of the box, plugged in the brand new router, plugged it in, no power to router. Call support, while on the phone I turned the power switch on and off multiple times, quickly, and it finally powered up. Attempted to set up, Set up failed. Able to connect without internet, only to be told, there is an outage in my area, wait 24 to 48 hours before calling back. Ready to cancel and get refund. They have 24 Hours!!!

Internet service was ok but, after 6 months the bill went from $55 to $68. Then when I switched internet and called to cancel there's they wanted to drop the price. Too late! Then when I stopped service on the 9th of the month they still charged me the full $68 because the billing cycle was on the 7th of the month. **!

Just activated services and plugged my router in. Have not even connected a device and my usage is going up every 10 minutes via app. Please explain how this is even possible? When requesting to cancel I am told (even though I have not used services and unhappy with services) I cannot get a refund on a service I have not used. Poor business ethics & stealing from their customers.

The customer service was kind and introduced the plans according to my needs. Everyone was friendly and helpful. The installation technician also arrived on time and completed the installation perfectly.

We have at least 4 1-week outages each year, and we have to wait a week for them to come out to fix it every single time. Lucky us, they decided not to show up this time around and lied to us on the phone saying they fixed it on the outside of our house. We’ve been watching for them the entire day and they never once came. They’ll try to blame you for the problem too, making up hypothetical scenarios that never happened. Especially the nasty woman we had the displeasure of talking with. But due to the region we live, they are the only terrible provider available. 0 stars.

Tech came out and didn’t ensure all TVs were working properly. Asked for assistance, was told I had to pay an additional fee for that. Haven’t had the service for but 20 days and asked to cancel and refunded. Was told I’d be subject to an early termination fee. Was on the phone for almost 2 hours with women who sounded like the same person but different names. When asked to speak to a supervisor was routed to another CSR…was told the cancellation fee was $200. When I told them that I was told when setting up the services that I would not be locked into a contract and I could cancel at anytime they kept saying they’d send a tech to put in an extender and I told them I don’t need an extender since the apartment was really small but didn’t want to hear my resolve of canceling without penalty when their CSRs were in the wrong from the very beginning. DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!

I would not recommend Earthlink to anyone. While the internet wasn't terrible, they make promises and do not stick with them. They brag about their service, price, and how they are not like other internet companies yet in my experience they are exactly the same. WHATEVER THE SALES PERSON PROMISES YOU, GET IT IN WRITING. They said they would not increase the price out of nowhere, yet they included a free service and then decided to start charging. I didn't notice and after 3 weeks of calling and being told I was going to get a call back but never did, I gave up.

If I could give stars negative stars, I would!!! EarthLink truly SUCKS!!! I upgraded to the more expensive package and during a month when we were barely home, we somehow still managed to use all of our data, resulting in very little to no internet. I tried to contact the 24/7 contact number and was told no one was available. Again, EarthLink truly SUCKS.

Earthlink had a promotion for a $100 gift card for signing up. I confirmed with the sales person that I was eligible for this gift card after 60 days of use several times in our conversation. I contacted Earthlink after the 60 days were up and they now claim they can't offer the $100 gift card to me. This is a scam so don't believe anything they tell you since they lie to get you to sign up!!

Do not use this company. They represent themselves as different than they actually end up being. Trying to deal with customer service has been a nightmare. I’ve been trying for 3 days to get ahold of someone in which the “system” hangs up on me after 40+ minutes of being on hold. When I requested to get a call back instead of waiting both times I never received a call. I have decide to cancel the service but there is not way to actually reach a representative if they won’t answer the calls or call me back. It’s definitely a sketchy business practice.

The worst service I’ve ever had. Highly recommend NOT getting EarthLink. And you’ll be on hold for more than an hour no matter the time of day or reason. Took 2 more days than scheduled just to get my internet Box. I’ve been on hold for an hour to cancel my account with them. This feels like a scam. Save your money/time and DON'T GET EarthLink!

EarthLink is a fraud. I don't know why anyone trust them. I spoke to someone and got my order in after hearing the terms. I was informed that there's only one fee that I had to pay for this Internet which was $39.95. I did not have an activation fee, my first bill would come in August and that the only fee I had was a $39.95 okay good I signed up for it after I confirmed the fees, just to be lied to. I got my equipment today, and for me to actually turn it on my services there's an activation fee / bill that I have to pay now just to use the internet when I was informed and repeated back what he said about the fees the first bill being in August everything if I knew this I would have signed up they straight out lied. Future customers potential customers beware you'll have extra fees to this. If you like being lied to by a business EarthLink is the one you should definitely go with. This was misleading, ill intent, scam,and deception.

My experience with this company has been highly disappointing and frustrating due to deceptive and unethical practices. I was given misleading information from the start. The installer assured me that Xfinity would be notified of my service change; however, this was not done. I paid a $24.95 installation fee, only to later receive a bill stating I was under a one-year contract—something that was never disclosed upfront.

I have the “unlimited plan” and I am currently on the 4th month of having this internet provider. When I first set the WiFi box up it said I used 2GB of data just turning it on with no devices connected. The first month is great because they let you “go over the 300GB limit” so it seemed great. Then the second month it lasted about 2 and a half weeks almost 3 with just the 300 GB of data with a family of 3 people and 4 devices that are phones. We where not able to connect our tv because it would use up to much data so we disconnected the WiFi from it.

EarthLink....Thank you so much for full refund. Taking accountability in my choice to attempt this you as a Internet Provider.

I worked with an excellent representative, whom resolved my issue.

I called Earthlink's tech support for help with resetting my password. The techs were very pleasant but obviously not from around here. They were not able to resolve my problem. I spoke to three different people, and they led me through the same thing you can find on the Earthlink pages. The problem is that the site won't let me change my password. It takes me to a registration page, forces me to try to register and then tells me that I am already registered. I have gone through this dozens of times. Can someone remove the bug that is causing this circular ridiculosity? I just want to reset my password, which is normally a simple procedure.

Lawrence (badge **) signed me up for my wireless Internet. He lied to me about the timeline of when I would receive my equipment and when I called because I did not receive it when I was told I would, they told me that there was nothing that they could do and no timelines that they could provide. Lawrence specifically told me that I would receive my equipment within two days.

Very Misleading! I was tricked into Internet Service that was LIMITED ON DATA USAGE! Who does that nowadays? It was only 10 days of Data! It was a Fiasco to cancel, and they refuse to delete my Visa Card on File! Very deceitful, and unable to communicate.

Earthlink LLC buyers beware! Earthlink is a middle-man business for real legitimate internet businesses like Frontier. They tell you they have no maintenance personnel, so they contract personnel. They will lie to you about owning the Fiber going to your home but in reality, it is Internet companies like Frontier or Spectrum that really own all infrastructure and maintenance personnel. My internet kept going out and we have Frontier Tech's come out and confirm that what we really had was Frontier internet. Earthlink charged me a $200 cancellation fee and a $300 modem fee even though I returned the modem. The Better Business Bureau has them rate at A+ which is a Fraud! Every review on the BBB for Earthlink is 1 star and horrible. This "company" is Unethical and deceiving. Save your money and a headache and go to legitimate internet businesses. Any good reviews are probably employees or AI for beware.

This is the worst Internet that I’ve ever had. They charge all this money and then they don’t provide good service. I have gone more without service than with service and paying for nothing and on top of it if I cancel because I don’t get service then I gotta pay a $200 fee And try to get somebody who will give me real service. I suggest that if you have kids to entertain work to do or you're stay at home? Mom are retired. Do not get this service because it’s the worst.

BEWARE of FALSE ADVERTISING!!!! This company is the worst I have ever seen. If you don’t have kids, work from home or use internet on a regular basis then this company is a good fit for you. But the rest of us that has all the above plus more, RUN Forest RUN! First of all what they don’t tell you is this company is basically a prepaid service. For $40 you’ll only get 50mgbs, if you watch two or three series of something than that’s it, no more internet!

We have had EarthLink for close to 1(one month). Upon signing up for this service we were assured, on a recorded line that we had zero data cap. We were also assured the speed they offer would handle 2 phones and 2 TVs (which we only have one TV now). Within TWO weeks we were getting emails and texts that our data was “running low“. Today a new text “you’ve reached your data limit for the month“. WHAT? After over an hour on the phone, I was “gifted“ some extra data (which will of course not roll over to the next month). This is truly misleading to the public and quite frankly a lie and false information. EarthLink should be totally ashamed of themselves. THE MINUTE we are able to locate a reputable ISP, we will change. Obviously we would never ever recommend this company to ANYONE. Do better EarthLink.

I live in a remote area with few internet provider options. I work remotely so needed service right away and chose Earthlink. I really wished I had read more the reviews first. Upon subscribing to Earthlink, I spoke at length with a customer service lady, and explained fully my data needs to perform my work at home. I explained I use a lot of data and need a high-speed service to meet my work demand. She set me up with a package for $103/month and explained that if for any reason, I run out of high-speed data, before the next billing cycle, I would always have standard speed. The first month was just fine. I used my computer as I normally would and had high-speed data.

I had Earthlink for a few month up until May of 2025. I returned their equipment and no longer using their services. Why now July of 2025 they charged my card 310.00 dollars. This is unacceptable especially since they keep calling and sending me links for more money

I have been with Earthlink for over 30 years. Today I was unable to receive any emails from Earthlink but it was showing emails on my Earthlink Webmail. I called Earthlink to fix the problem of not receiving emails to my Mac Mail. I first called Mac and they said my issue was a server issue so I called Earthlink. If you love going to the dentist and having root canals, then you will love the Earthlink tech support. I was disconnected the first time and that was 20 minutes into the call then I called back and I spoke to an overseas agent who talked so slowly the call lasted an hour and she was unable to fix the issue. I was pulling my hair out at this point in time. I wish I could get rid of my Earthlink account, but all my business is connected to my Earthlink.net account. I highly, I mean I highly advise do not sign up for an Earthlink account. I have a business email so I pay $18 dollars a month for such horrible service.

Terrible internet service. Purchased unlimited plan, was unable to even check my email. Would NOT recommend this service. Even after purchasing unlimited I was told oh you need to purchase more gigabytes. What a joke.

This the worst internet service provider ever! I have 300GB and run out in the middle of month and then I have to add more data which you have to pay for. The picture is always bad. They piggy back off of other towers. Don’t ever use EarthLink. They are way too expensive! I wish I could give them a 0.

They are the worst internet company I have ever worked with. The bill went up $13.00 in 3 months after they said it was locked till they got me in. Walk away, do yourself something smart and move on like T-Mobile 5 year lock.

I would never recommend this to anybody. I only had it for less than a day and it only work in my family room. It wouldn't even reach all my bedrooms and if I connected more than 2 devices on the wifi the Internet would disconnect until only 1 device was connected. I connected my son PS5 and the download speed to download a game it was going to take 99 plus hours. This Internet is the worst. Wouldn't recommend it to nobody and like I said I didn't even had it for a day and I cancelled it and they didn't give me a full refund. Out of the 150 I paid I'm only getting back 70 dollars. So I highly suggest not using this company.

This company is running a mousetrap business. They have $200 promotions for new customers, that’s their bait. They have used ATT to provide internet service. They promised the $200 gift cards will sent separately via email when you stay with them after 3-4 months. When you step in, you will never receive a penny from them. I received their monthly bill every month, nothing else. I started to call them during the past 4 months, I call them up (at least 6 times), each time, the rep. told me that they will contact me via email, they never did. I was tired about it, leaving this company who is running by a bunch of liars, was my ultimate choice.

The whole experience with EarthLink was awful. We were originally promised a $300 promo gift card. Several weeks passed, never received. When I called to follow up, I got the run around. Several phone calls later, I finally received a gift card for $150 in the mail. They also promised we could use our router, then we received a EarthLink to router in the mail. I called, told them we’d been told we could use our own. Again, we were misled. No big surprise, but they charged $14.99 a month for use of said router, which was not disclosed as far as the cost of service. False advertising, and had we known, we never would have gotten service through them.

Tried to install. They sent my router to the wrong address. Their chat never responds. Phone support is perma-hold. No response to text. Because I can't even try their service without the router, I can't review the quality.

This is the worst internet provider in my 62-year life. They rip off people; before you know it, you're spending hundreds of dollars for limited bandwidth and coverage. It took five days for them to charge us another $80 to continue the service. Do not ever use Earthlink as a provider.

I got My modem after 7. Tech support apparently closes at 6. I got My modem activated and did everything else I was Supposed to do. HOWEVER, my wifi says it is ‘offline’. My address is incorrect. My phone number is incorrect. I cannot update the wifi name or the password to use the wifi. I reached Out to the 24/7 support number and got nothing. This is the WORST installation and activation experience I have EVER had. I will Be calling, requesting a refund and going to another provider.

I have been a customer for three months. Within a week of getting EarthLink, my internet service went out. It was out Monday and now has been out for two days. They contract through Frontier in my community which is horrendous and always out. I have called three times and the hold times are up to 45 minutes. My window for a technician is 1-5 today. It’s 4:30 and I keep getting texts from Frontier that they aren’t coming but EarthLink says they will be here. Frustrated!

I live in Florida, Earthlink internet is provided through AT&T. Earthlink sucks you get lock in to a 12mo contract then, they do honor the the pricing you're locked in for. From the start, they say my installation was complete. WRONG! Went 3 weeks was before they could get my internet working properly. I have plenty of billing issues & outage in my area and promises of credits that never reflected what I was told. The customer service representatives are hard to understand. Please go somewhere else for service unless you want to be lied to & throw away your money with unstable internet. BEWARE.

Omg what a scam! I live in a rural area so my options for internet service was very limited. I ended up going with EarthLink's $50 / month plan. Upfront I had to spend $79.95, on what I thought was purchasing the modem, but it was the handling charge to send the modem. Seriously? Anyway, the service worked very well and I had no complaints. I had just moved into a new place and was spending way too much time shopping online for furniture, etc. 5-7 days in I received a text that I was already 50% through my plan. I went back to using 5G on my phone for games and surfing the internet and only used EarthLink for my 1-3 hours of TV watching per night. A few days later I received another text that I had used like 85% of my plan. I was given an option to bump up to a higher plan for $30 more a month, which of course I took!

Earthlink is trash. They have you pay $40.00 for the wifi then when you receive the router you will have to pay $65.00 just to activate it, so you will be paying over $100 before you can even use the wifi 100 mps. 4 days to receive router. Total rip off. Would not recommend to nobody

We are glad we ditched Xfinity and went with EarthLink. No outages and consistent service. The installer was great and had us up and going in no time. A good value compared to Xfinity. EarthLink is one step ahead.

This company is in the habit of ripping off young people. Our son who is 18 had this service and always paid. He lost his job so he canceled and sent back the equipment (2 days late). It's been over 2 weeks and tracking still says in transit, when he called they told him thay the carrier lost it and he would not be getting his $400 back. As someone that works with shipping brokers everyday, I know that it is the shippers responsibility to collect from the carrier for lost or damaged items. Stay away from this company.

I have seen EarthLink grow from a dial up service to the high speed DSL and Fiber internet service that it is today. Every upgrade that I have received has been seamless and user friendly, and the Customer Service and Technical Support Staff has always been patient and helpful. That's why I have remained an EarthLink customer for so many years.

No Stars! 0 out of 5. After the promotional rate, they started charging me $119 for 24 mb. Seriously? And once I cancelled, they would not refund or credit me for the unused service... 25 days worth. I was billed on the 3rd, cancelled service on the 8th and they didn't refund the difference. They kept it like a bunch of crooks! EarthLink uses the AT&T network. Just go to AT&T. You get a better deal with no contracts.

Very good internet and very fast. It only took about 20 minutes to get hooked up and very friendly installers. I love the fast download speeds and upload speeds. They are very kind and helpful to get you connected.

Absolutely trash internet service. We had EarthLink for two months then canceled our service with them. Their “High Speed” internet maxed out at 25mbps then standard speed was (one) 1mbps!? I was told by the customer service lady that standard speed is for receiving emails and they didn’t care I couldn’t stream Netflix or do anything else. We paid $100 a month then an extra $255 that month purchasing extra “High Speed” internet because our 300G plan ran out in 6 days!! Completely trash company and the customer service is just an Indian call center!

Absolutely awful. DO NOT BUY!!! I thought being in a rural area so we literally get 0 options other than wireless wifi and Earth Link is so so so Bad that the 150+ dollars could of been used on an internet that actually works or at least is really unlimited not like there so called "unlimited" plan of 300Gb then the speed is so slow. I'd be better off heading off to a walmart or mcdonald's. Save yourself the headache or more appropriately from being scammed. SAVE YOUR MONEY PEOPLE!!!!

Updated on 06/08/2025: Run from this company, They are crooks and scammers. They will take your money. I was out of work for two months, and when I did get money I decided to pay for my service again. I noticed that the billing date was past. I asked the lady would I get charged for the past month and she said no. She then said since I had paid the money it would be due until June June 19th. I paid my money and thought things were fine, until a day later when I was informed by my credit card saying it was declined because of insufficient funds. I then called them and inquired why they had tried to bill me twice, the lady then said that I was billed for the next month and the money I had paid was towards the previous month. I told the lady what I was told earlier and she stated that is how the billing cycle worked. I tried talking to supervisors and was given the run around.

I had the unfortunate occasion to deal with this company for a mere 10 days. The fiber internet service never worked. I had to unplug the modem each and every day (most days more than once) to get service. Then I contacted customer service which was a nightmare. Each time I would connect with a department, they would say they couldn't help me. It took over 6 hours for them to final determine that the modem was bad only to send me another modem that also didn't work. I contacted customer service again for another few hours for them to do nothing to fix my service. I finally had enough and went to cancel my service only to find out they charged me $200 to cancel my service. I would run from this company as fast as possible. Awful.

I contacted EarthLink for a quote on their internet service. Sales rep was WAY TOO PUSHY, wanting me to sign up today.. After seeing the reviews, I'm glad I didn't. NO WAY, NO WAY!! Just a voice on the phone making promises that wouldn't have been kept, Glad I hung up on her. Totally misleading and waste of my time today. I can see why they have so many 1 star reviews. Adding mine to them.

I changed from T-mobile because I had to get an outrageously priced data plan. The original plan ran out of data after 12 days, and there was no other option in my area. They kept saying that there was better/cheaper coverage coming, but I got tired of waiting.

EarthLink arranged for Verizon to install equipment required for fiber-optic service that replaced my DSL service. The new service works well. The Earthlink customer service reps answered my questions and provided good support, with minimal downtime from the internet. The woman who provided technical support was patient and arranged for in-person help from Verizon.

The internet works great, if you are not concerned with the way they do business or their ethics, then go for it. Just know that on the third day of having internet they will send you the first bill and immediately take the money from whatever form of payment you gave them. It is a prepaid service even though they say it is not. You might also get a customer service person who couldn’t care less about you, your problems or issues. And you don’t have a choice if you are displeased, you are locked into a year of abuse or pay an early termination fee.

Had my Earthlink upgraded to fiber and I'm impressed with the new modem and enhanced speed. The installer was a pro and assisted in my modem setup. Kudos! The post~install speed tests clearly show the promised speed is stable and reliable.

The services are horrible. I live in a rural area where ISP options are few. I choose Earthlink because I was advise the internet would be able to support work at home job, that was false. 300GBH used up in two days. After those are used the internet is slowed so badly that you may as well not have internet. Contacted customer service to cancel service. They would not prorate the bill and charged for the entire billing cycle when only 11.56 of the 300 GBH was used. Stay far away from this service provider. I filed a complaint with the BBB and I will be contacting the Attorney General. Although internet options are few in rural areas if we are paying well over the amount in city limits the service should be better. I wouldn’t recommend these services. They don’t even deserve one star.

5 stars for the people on the phone prior to getting Earthlink and the installer was incredibly awesome. Service is about 4.5 stars but I have only had it about 2 weeks so far. I do have one price so far, the upload and download is what I am trying to judge still. Currently, I have had a little slow internet speed here and there not too bad but for a gamer, it will be noticeable. Nothing so far to shut my game down due to lag, just more of a hiccup here and there but currently overall. Way better than getting ripped off by Cox. Who now charges by Gigslike, an old old phone company.

I ordered the service on the 15th. They never told me anything about data. Then they got me for $79 to ship the box out and to get signed up. Once I signed up and I got the box I called to set it up. They wanted $64 up front. Then two days later I was out of data. I called him back. They said oh I need to add more more data to my plan so they got me for another $40 for more data that we should have lasted 4 months and then a day and a half I had no data. They're a rip off. They're thieves or crooks. Everybody should boycott EarthLink. They are thieves. They're not they don't tell you everything. They get you signed up and you pay for it and then you're screwed. Don't use EarthLink everybody.

My installer was dedicated to getting my EarthLink connection set up so that I would be happy with my choice. Previously I cancelled another Wi-Fi provider due to unacceptable speeds and zero customer service. This technician moved the wall jack to my preferred location, troubleshooting poor signal connections from the main box down the street, faulty signal switch box replaced and new wire on outside of my house has finally resolved the terrible low download/upload speeds! My new EarthLink service is far superior to AT&T! All this success is due to an installation technician who was dedicated to do the job properly. Thank you!

Called ordered service pages $100 bucks and it wasn’t even for the service. It was for “handling”. I have to pay another $100 to get it hooked up. Not one person I talked to said anything about that. I wish they would have. I can call the local cable company and get the same internet speeds for $80 a month. All I got was I’m sorry. Well I’m sorry that I won’t be using your service and call it a loss.

Earthlink is a sub company to Centurylink. Both companies have the same issues regarding installation issues and price hikes. They never answer the phone and can rarely solve any issues. Also their website is the most difficult site I've ever tried to navigate. I cannot find a statement to review no matter where I look. Highly don't reccomend.

Before I signed up with EarthLink I spoke with a customer services over the phone. I specifically asked him that other than the advertised monthly rate are there any other monthly charges like modem/gateway? His answer is a “NO”. The only charges he said after I agreed to sign up is the installation fee of $24.95. He only told me this installation fee after I gave him all information for sign up with EarthLink. I didn’t catch this is is a big RED sign to go with EarthLink.

Terrible internet, terrible company, terrible customer service. Twice within a year span they have raised my rates without informing me of such. Today was the last straw. I have chosen to go with Syntrio. I have home plan with 4g and I'm paying 82 a month. So that $30-$40 stuff they are advertising is false. Don't waste your time or money with Earthlink.

$79 to activate and $65 for a month of service. Can't even load a web page. Wasted hours with support. And then trying to cancel... they tell you to return the box within 30 days or they will charge you $400! So be advised that $79 is NOT the cost of the router, just a scam. If you cancel, cancel immediately. They try to get you through the end of the billing cycle. If you cancel immediately they will refund you for the unused data. This company is horrible and I recommend Starlink to anyone. Don't waste your time, money, and energy with Earthlink garbage.

I've use EarthLink for 20 + years. They have deteriorated to no end. I tried using customer service and each time they recommended calling and each time they disconnected the call. Awful! Awful! It looks this is over

I didn’t have service a month before they disconnected then they didn’t even have my correct information for the service or account. Then I reach out no one could tell me anything. Still haven’t heard anything back.

I just hung up with Earthlink, Amy ID #828. That is the information that she gave me. Today is Thursday and last Thursday they came to install the services. The same night I was messaging the guy who installed it to say that it wasn't working well. The next day I called to say that it wasn't working and that multiple devices refused to connect to it. I asked to be just cancel the service and the rep said that she would upgrade my service because the salesperson should not have sold me such a low mgb plan with the number of devices I told her that I had. He had told me that everything would work great at the low speed. So, she said that she would upgrade by the following Tuesday or Wednesday and that I would receive an extender (my house is so small, SMH) and I should receive it by Wednesday.

Our technician David was confident efficient and carefully explained everything as he did his work. He went out of his way to remove quite a few old boxes from past installations cleaning up the outside of our house. He spent quite a bit of time helping us figure the best place to locate the service in the home. When he was finished he cleaned everything up and used a scan tool to make sure we had coverage throughout the home.

I had the service 3 days and lost service, on a Friday Saturday morning and it wasn't restored until Sunday evening. Other than that I'm very happy with everything else. It turned out that my outage was not EarthLink's fault because others in my apartment using Verizon had no service either.

I heard fiber was available in my area, after shopping around EarthLink claimed to be the only fiber available. After purchasing an $80/mo subscription(contracted for a year), I waited 4 days before technicians came… to install copper, not fiber. I was told then that fiber was not available yet, but when it became available a new technician would come out, determine the copper needs removed, then I’d wait for another appointment for another technician to come out and remove it and set up fiber. As I already had to pay for this visit, I decided it wasn’t worth all service charges. Especially considering I found out they would just use AT&T’s fiber connection, for extra cost to myself.

They were very thorough when I asked questions. Very polite and courteous. The installer the same. I am very satisfied with EarthLink. Give them a try. I have been impressed with my Internet. So far it hasn’t gone offline. My daughter and I very happy with customer service, and the installation.

I recommend running to another provider. They entice you to join then throw you to the wolves. My service was not working Saturday. I was told to call back on Monday. After waiting over a half hour, I was told there would be a $200.00 cancelation fee in addition to the month I paid for, with no service. Call other internet companies. They are competitive with pricing and most will offer 24/7 customer service. I finally got to speak with Nocks, from customer service. Waited another 45 mins by the way. Nocks did refund the month of May as I have no service. I do have to pay $200.00 as an early xl fee. The worst internet provider I've used. So far.

They never mentioned anything about a contract, lied to me about them being reseller (the sales guy literally told me that this is Earthlink's direct service and they just subcontract AT&T installers to to to connect their own lines) that was a bold face lie. They are resellers of multiple internet services and then they tack a premium on top of it. They promised that my rate would remain at $50.80 and then hiked it up a few months later. They won't refund and also won't remove the cancellation fee for scamming me into a contract that I didn't know I had until I tried to cancel. Biggest scam company I have ever worked with.

I was charged both an activation fee and first month but told something completely different. I would have never agreed to pay over $200 for internet service when I once had internet service for $60 a month.

$200 disconnection fee. Great! I’m finding a company that is more humane. You are not allowed to have human problems. Money is the priority for the company. I tried. Now finding new company that is humane.

Tech. was courteous & professional. Connection seems adequate. Bill will be cut in half. I hope to save lots of money. The team that came to bury the fiber optic line did a good job. I hope lots of people start saving money.

Moving out of the country and need the services for 8 days. My plan renews each month in the 21st and they will not refund. Also if you purchase additional data and your monthly services hit and you still have data, they keep it. Total thieves.

Customer service made an appointment for May 9th and then they confirm a different date of which the customer isn’t available? I call customer service of course they say not able to help? They placed me on hold and no one ever came back?

Secure email for years! I never had to worry about a compromise. I love this! Internet service is also great. High speed without any outages, in my experience. I would recommend their services - Reliability 100%. Autopay also a great option.

The worst customer service ever. Want me to pay for service that I did not use. This place is a scam. Will never recommend none of my family or friends to this place. Will recommend that you would never use the service. Use another online provider, not EarthLink.

Poor quality of offer free equipment. At the beginning they give you a service that does not work and when they cancel it they charge you above 400 for the equipment when before they tell you that it is free. I do not recommend it. Very bad service.

New customer - I have high-speed data up to 300 gb/month. Online acct & app show I’ve used 240 mb but speed is now reduced. I called & was told I’ve used 400 + mb & have no way of knowing actual use unless I call, making app & online account worthless if cannot give real time usage information, or at least updated every 24 hours so I can plan accordingly. This is especially applicable since no other Earthlink data plan is offered in my area and they want ~ $6.00/5 mb for additional high-speed data.

The two former carriers I had for the internet were ongoing issues with connectivity. I started to research my area and decided the best option for me would be to have a direct connection with a line into my home, that's when I found Earthlink. It did take a week to get an appointment but it was worth the wait. My townhome is older so it took the technicians some work to install new lines. Once everything was completed my service has been uninterrupted and consistent even with all twelve of the devices I have running at once. I highly recommend their service!

Poor customer service. Been a customer for over 20 years, but no more. I can't believe they cannot process a simple payment sent by check. They had done it before and suddenly it has become an issue. So I fired them and moved on. Other companies were willing to take my business for a lot cheaper price, like free in many cases. I would not have known this if Earthlink did not push me to seek other alternatives. Thank you earthlink for being incompetent.

Awful service, you will get the runaround. You will be charged even if you have poor service. Upfront charge is nonrefundable. Do not waste your time and money. This company is very misleading, do not I repeat do not use this service...

Worst customer service ever. Says they have to "verify" the account and will need to call you back. Then they don't call back. Then they give the runaround when you call back. I'm glad there isn't a contract.

I recently subscribed to EarthLink internet. The customer service I received was first rate. My appointment went smoothly and on time. The technician they sent out was very efficient. He had my service connected within 30 minutes. He was very courteous and professional. I can honestly say that I am very satisfied with EarthLink and I would definitely recommend them as an internet service provider.

EarthLink Service Failure and Unlawful Charges. I signed up for EarthLink 10 days ago based on their claim that they could provide service at my address via Verizon’s network. I canceled my Verizon service accordingly. Since then: A Verizon tech came and confirmed the router didn’t work. EarthLink sent a second router and said no tech was needed. Still no service. I called tech support, followed all troubleshooting steps—nothing worked. They scheduled another tech. Still no internet. It’s been over 10 days, two routers, zero service, and $75 charged for absolutely nothing. Now they’re demanding a $200 cancellation fee for a service they never provided. So EarthLink expects $275 from me—for nothing? This is unacceptable, unethical, and likely illegal. I’m demanding a full refund and immediate cancellation with no penalty. Do not do business with this company. TotaL SCAM.

The absolute worse customer service. They will transfer you back and forth between customer service and sales and each department says they can’t help you and they have to transfer you back to the department you just came from. The left hand doesn’t know what the right is doing and they are rude. I highly don’t recommend.

I called Earthlink today to get a price for service. The sales person was really aggressive and started yelling at me when I didn't sign up for service. He asked why I wouldn't sign up and I told him price. He was yelling stating internet is not an apples to apples comparison and that I said my price was increasing. He didn't take the time to learn my increased price was less than his offer. I hung up on the guy during his rant.

I was told by the sales person with Earthlink the signing up for the 100gb plan that I could watch tv each day and my granddaughter could play on her game. I've had my tv set to sd for 2 hours today to watch the news and already used 10 gb. There's no way this will last a month. I'm running my phone on data as to not use internet. I was also told when signing up on April 7th I wouldn't have to pay for first month til next month after spending 80.00 to receive the box, I questioned that because I'm on fixed income disability. I was told to call earthlink after activation so I could get the low income (lifeline) discount, when I called they said they didn't offer that. It's all on recorded conversations. I feel I was taken to make a sale. It's cost me 150.00 to be able to watch the news for a few hours this month after being assured watching TV would be no problem, at this rate I can watch for 10 days. I'll be returning box after this month.

I had one of the most easiest and hassle-free transitions to my new internet service. They were right. Not only is it very cost-effective compared to other internet services, my streaming capability is great. And the speed is great. No buffering or bad connection problems! I can now watch my favorite channels and sporting events without having to worry about constantly restarting the app that I'm in. I have peace of mind knowing that I don't have to worry about watching what I want, when I want. Thank you EarthLink for your honesty and integrity as both a provider and representative of outstanding customer service!!