EarthLink Reviews

Overall things are alright, BUT I am disappointed in the constant delays with the all too frequent circle because of too many people online at the same time. I am not accustomed to having this problem, and it is very irritating to have so many constant interruptions. I feel certain that Super Bowl Sunday will be a nightmare.

I would not recommend their 5g wireless home Internet to anyone. There web page states no data caps, prefect for streaming tv and gaming, as shown on there web page below. ** My family got the top-tier plan for the 59.95 unlimited. No unlimited in their plan, within one week, my TVs wouldn't stream shows. My wife was told she needed to purchase more data to watch tv. So she spent more money on the top-tier plan. We called customer service to get told this is how their unlimited plan works. The one with No data caps, no throttling, and was perfect for streaming tv, and gaming. As shown on there web page above.

They deserve negative stars. Do not use these people. I canceled my service before it ever began and they still shipped a router. I then had to return the router. I received a return receipt and good thing I retained it. I got a bill for $400 saying I hadn't returned the router, all this after numerous phone calls telling them I did. I eventually got the charges reversed and then a month later got a $43 bill charged to my card. When I inquired how I could possibly have a bill when the account was canceled and router retained, they said it was for additional services that I had not canceled. Unfreaking believable. They are 100% scammers and by the way, they also will absolutely refuse to send an email confirmation of cancelation. This is because they don't want a written record of their deceptive business practices. Run the other way from this outfit.

Upgraded from DSL to Fiber internet connection. Everything went perfectly. Made an appointment and the technician showed up at the scheduled date and time. The technician Installed the new Fiber cables, connectors and associated modem box. Moved the Ethernet cables to the new modem and only minor changes were required to the Wi-Fi name and password to match the old wireless modem settings. All devices worked perfectly. Internet speed improvement is fantastic! Well worth the upgrade.

At first, the Internet was great was no lag to it. Nothing well then within 10 days, I supposedly had my data reach, which then it turned really bad. The Internet wasn’t even strong enough to run Netflix. I also think it’s false advertisement because they told me it was all unlimited, but then I had a 500 GB data cap. So then they wanted me to pay more for more data.

My router arrived quickly. The picture on my TV and laptop are excellent and the speed is very impressive. I would easily recommend to friends and family members. Beats Comcast by a mile.

EarthLink is absolutely the worst company I've ever dealt with. The billing is idiotic, they are very uneasy to communicate with. A horrible company, I highly do not recommend it.

Horrible. Just got it and internet sucks and... I just got internet less than a week ago and nothing but problems. No internet and no resolution. They don't care.

I only had their service for 18 days and the router went out on a Thursday. I called and they said they couldn't get to it till Tuesday the following week. That was too long for me to have to wait, so I called Xfinity on Friday and they had it running on Saturday. Meanwhile the cable is still laying across the front lawn. It was never buried. So I call Earthlink to cancel my service. So Monday they hit my card with an early cancelation fee of $300! It's not my fault their router quit working, and they can't bury their cable! Talked to a woman on the phone, and she said they wouldn't refund me my money and if I didn't return the router I would be charged another $300! Do not use Earthlink!

This company has lied to me multiple times on pricing and when the bill would be due. They said after 30 days, but it turns out you have to pay within a week of the service installment date. I figured just a lack of communication, but then I was quoted for one price and ended up getting billed 30% higher than quoted. So then I get on the app and pay my bill in full and double-checked my due date, only for them to cut my internet off a week later. I called to work it out and see what the issue is and got no answers and come to find out they returned my payment and had no reasons why, so I had to wait for my next check the following month but within 7 days, I was charged $90 Internet and $230 late fees (at last check), they closed my account and tried to destroy my credit. A week late. I would not recommend this company for your worst enemies, much less family and friends.

The one star is for my final few months with Earthlink. We had a long relationship, and I was happy for the first 20 years. Recent changes at the company tested my loyalty, and finally one representative, Travis, in the Executive Relations department, chased me off. I feel like I grew up with Earthlink--I barely remember the Compuserve dial-up service that I had at the turn of the century. I loved that they were scrappy and they provided good service and support.

Updated on 02/10/2026: I contacted Earthlink because we have had continued issues with Frontier not working properly. Earthlink said they had fiber available so I signed on. I was charged a one time $49.95 activation fee. They mailed me a wifi modem and on January 25th, I plugged it in but had poor service - I was charged an additional $78.95 for a monthly service that same day. I also called them. That same day and canceled the service. I was told they would issue a full refund for the $78.95 within 2 business days. I have had to call back twice and the funds have still not been refunded.

I would give zero stars if available. Modem would not activate, and after numerous calls, the last agent instructed that I wait “24-48 hours” and call back! Returned the modem a month ago, and keep getting the run-around regarding the refund. Save yourself the trouble! Avoid them!!!

I really do admire and appreciate Earthlink for giving me an equal opportunity to become a valued customer. They were truly patient with me and expected nothing but the best. Customer satisfaction is what's guaranteed when I communicate with Earthlink and that's what they offer. I highly recommend anyone to do business with this company because it's worth every second of it. Thanks Earthlink!! Keep up the great work.

I didn't realize Earthlink used AT&T infrastructure. I probably would've done a side by side comparison before I signed up, but my hatred of AT&T and Comcast was the driver for the switch. That said, their installation staff was awesome! They fixed the snarl of garbage wires that other AT&T installers left on the lines for over 5 years. I hope my neighbors appreciate it because they corrected their lines that were hooked up incorrectly. As for streaming, fiber is way faster than cable. What a difference. We'll see how it holds up over time and if there's issues in the rain (but that was probably just Comcast or the snarl of garbage at the pole).

So I have been using Earthlink for about 2 weeks now and I confirm EarthLink is a scam. Took me 30 mins to load this page, and I'm paying $100 for what is supposed to be 5G. The unlimited plan isn't actually unlimited. 500 gbs then you gotta pay for more. The customer service is weak and worthless

I ordered EarthLink and waited for my internet box. The app said it had arrived, not at my address but a different country!! So I talked to customer service and she said she was going to send me another box and fix the issue with that box. I receive the 2nd box but I decided to go ahead and cancel my service. They send me a shipping label and I send the box back. I have a tracking number from the label they sent me and it said it arrived at the dock. Now they take 433 dollars out of my account because they are saying they never received the box!!!

Terrible. On hold for 30 minutes just for them to tell me they'll call me back. Then proceeded to tell me that if I don't send the router back within 30 days I will be charged $400. WiFi is slow, no fixing it. I would never ever ever recommend this company ever. Burn it to the ground.

The telephone agent explained the three month promotional charge and then what the monthly charge would be after that. At no point did she mention that there was a $14.95 charge to rent the modem. It came as a shock when they processed my first payment on my credit card. This actually would’ve made a difference in my decision. Undisclosed charges are unethical.

Worst company ever! I’ve spent a MONTH just trying to get the equipment. They sent the wrong one and no one can help set it up with the right one. No one returns phone calls. They’re all rude. WORST! No one reaches back out like they say they will. And I was STILL charged with ZERO internet access because none of them no what they’re doing. I’ve been polite every time. No one knows what they’re doing. People “escalate“ the situation to the wrong department and no one even reaches out. The first person typed in the wrong address. I was told someone would contact me in 30 min… no one did. Terrible. No stars if possible

We had our service installed on January 7, 2026, and it is January 14, 2026. I have called EarthLink tech support every day, begging them to dispatch a technician because we are experiencing an unstable signal. Their solution was to send me a D-Link wifi extender at no charge, which is NOT wireless. I installed it, and it does not work. I was on the phone with their tech support. Nicole was helping me install it. She put me on hold for a while, and she came back on and said I need to go purchase a new modem. I immediately asked to speak to a manager, and Nicole said that Melody would call me back. I have yet to receive a call back. Tomorrow I will have to call them again!! Please note that my service was installed 8 days ago, and many important business calls. I work from home! My husband is furious, and I am beyond disappointed and will have to seek legal action if they do not resolve the issue!

EarthLink is terrible. Stay or clear of them. I returned my equipment because of the service was terrible, it was hard to get customer service. Then I returned the equipment a week before. They said I had to using the label they told me to and they still charge me the $400 fee. I have a charge for $433 then the same day later on, I got another charge from Earthlink for $433. I tried to speak to someone about it, and trying to get customer service is a nightmare. Steer clear of them if you have any decision in it.

What a terrible experience I had with these people! I told them I was moving out on October 15 and they continued charging me through January. Every time I saw another charge I called them and I told them I don’t live there anymore and I told you I was moving out later I said, and I called you on such in such a date and this other date too. They never had any notes about having me having called before. It took forever for me to get them to do anything. When they finally refunded me, they refunded me for two months, not three and they refunded me for $15 less than what the two months added up to. I’m so tired of dealing with it. They can keep the money they stole from me. All I can do now since I don’t want to fight with them anymore is to try to warn you people to find any other organization to provide your Wi-Fi. Horrible!!!!

Horrible experience, tried to cancel the service, and they asked me why, I stated bad customer experience, the guy hung up on me, I called back. He hung up again. Called and asked for a manager (Nick), explained my situation, after about 3 minutes he hung up. I had to contact my credit card company and dispute the charges, so be careful!!!!

Thank y'all for this service. I’m gonna tell other people about y'all service and that y'all very much respectfully on the phone with your client and the internet works very well and I promise them that they will enjoy it.

Customer service was the worst ever. They didn’t understand what I was asking about and they did not know how to show me how to hook up my device and I’m a new customer. I talked to three customer service people two of them kept hanging up in my face. The others didn’t understand what I was talking about.

Liars and thieves, they tell you it cost $xx.xx but it’s a lie. They tell you it picks up at your specific address after inputting your address into their system. Then when you return it you can’t get all of your money back because for some reason it cost them $50 to ship you a small router. Well not them. It cost you $50. But they won’t tell you all of that up front. I guess this is how this business stays operable by stealing from innocent people and lying their way through everything. DO NOT take a chance on this company.

This company is not reliable or anything they say they are. Our service was on for a week, now we cannot use any of our phones, tvs, or anything internet. And then they want more money to add to an unlimited plan? Make that make sense. Avoid this service at all cost. Their customer service is nonexistent and they will not help at all. They will up their prices on you and make you wait a month to start your very limited wifi services.

I have been with EarthLink for two weeks, and now, experiencing an outage already. No internet, waiting for a technician to come out to try to fix the problem. Therefore I'm paying for a service that I can't use!

First they lied about the speed and I only got 18mbps not the 300 or more I was told. Their customer service is terrible and they refused to give me back all the money they charged me. One star to too much for this company.

This is the worst service ever!!! Every single month for some reason “service is down in my area” not for an hour or two. We are talking days and weeks! I’m now on day 4 of no service and yet no answer to why! However never any for of adjustments on my bill or anything else for the continuing inconvenience or no internet! Please do not do business with them. It is awful!

We just moved and somehow my husband ended up talking with Earth Link, not sure how. Well, our rent includes wifi, so we tried to call and cancel, guess what? They have hung up on us 4 times! We are still fighting to cancel! Save yourself the time, DO NOT sign up with them.

Updated on 01/21/2026: Was told it would be fixed before Sunday. When I called Saturday to follow up, I was told nooo...not Sunday in a condescending tone. By Monday... Nothing. The person I spoke to then said she'd escalate it after she was unable to activate my router despite removing the sim chip several times and resetting. Was told to follow up Tuesday morning... I did. Was told it would be activated by evening. Now it's Tuesday, Jan 20 at night. No connection, and the chat agent was useless and blew me off.

Your customer service is terrible! First off your salesman lied to me and told me I needed 2 gigs when I only needed 1! Every customer service rep is from another country and barely able to speak English!! When I called to resolve the issue some foreign lady that couldn’t speak English told me I had to pay for the 2 gigs when I didn’t receive them (she didn’t have a clue what she was doing). I spent 3 days trying to resolve this issue and finally told them that I wanted to speak to an American from the United States that spoke ENGLISH!!! They transferred me finally after I had to threaten cancellation of my order!!! The AMERICAN lady resolved the issue in less than 5 minutes!!!! I wish I never changed my service (speeds are slower than Astound)!!!

So disappointed to know that EarthLink is none other than Frontier. What I have gone thru with this company is just awful. Bait and switch. Cut off frontier just just get earth link aka frontier. Now I have 3 bills coming my way. So very unfair. Wouldn't even credit me on the other bill for all the time I lost being able to watch TV. I pay for Netflix too and couldn't watch it. Then the representative tells me it's me TV. Well guess what y'all hooked me up and my TV works fine. So I'm at your service again. How do you intend to make me another valued customer?

The technician showed up on time. Very pleasant and did a great job explaining to me what needed to be done. We stopped our internet service because our house was being rebuilt and as soon as we move back in we started back up with EarthLink who we had before.

Signing up for EarthLink internet was one of the most painful things I’ve ever endured. First I waited 5 days for the equipment to arrive. They promise a fast internet and great customer service and they have neither. We had Verizon for a few years and never had issues. We just moved, and Verizon was not available so I chose EarthLink, since they boasted of fast service with no buffering. That is a blatant LIE. I was on the phone, texting and chatting with them for DAYS trying to make my service work. It was painfully horrific. The fastest it got up to after resetting, unplugging and having them reset from their end was 25 mbps download. But that didn’t even last. I had to reset it several times a day.

Earthlink is terrible, it freezes more than it works. Customer service is very rude and won’t listen to any of the problems you try to discuss. They just talk over you. Biggest waste of money. Mine only half way worked for 11 days with only one tv going (and not all day) and two security cameras. It’s now saying I used my plan up and wants more money after just 11 days.

Horrible, horrible company, horrible customer service, horrible value for what you get. The internet service is slow and buffers all the time and in the middle of a show I lost internet service on every show I ever watched. When you call customer service they promise to call you back or get back to you and no one does. They do not fix the problems, they're only goal is to get you to sign up and then charge you a $300 cancellation fee when they don't make good on their promise. Stay far, far away.

Customer service is nonexistent! After an hour + waiting on hold for a live person, I gave up. I left my phone number to be called when someone was available (supposedly in the order the calls were received). It's been 3 hours now and still no customer service. I think it's time for me to find an internet provider who is willing to earn the overpriced service charges instead of putting up with this unethical CRAP!

EarthLink has been good service for me, I have no complaints. They provide my Internet needs without any issues, I scroll the net, watch movies and my children play their games Xbox, or PlayStation and my service allows this without issues.

Two Emails from April and July of 2023, that had lain in my Inbox since then, Disappeared when, seeing their relevance to a lawsuit I'm about to file, I decided to move them from the crowded Inbox, to my Limbo file, that I use for important matters, so I can find and use them and print them more quickly. When I pressed enter, yesterday, and again today, first one, and then the second, disappeared, both from the Inbox and the Limbo file. Earthlink probably has a copy of each on its Server, but no one will help me! I've spent close to an hour trying. Losing them is not an option, and the ones who sent them, arrogantly to me in 2023 are not about to repeat their mistakes!

I am extremely disappointed with the way my recent service request was handled. I spoke at length with a customer service representative to explain that I would be relocating to a new home and specifically needed to open a new account, not transfer my existing one. I made it very clear that I work from home and wanted the flexibility to move at my own pace while maintaining internet service at both locations. The representative confirmed that he understood this request and scheduled the new account installation at my new address for one week later. Despite this clear explanation, on the evening of the scheduled setup—a Friday night—I received a notice stating that my existing service would be disconnected at midnight. This was shocking and completely unacceptable, as I had not authorized any disconnection and relied on that service to work over the weekend.

HORRIBLE, HORRIBLE, HORRIBLE company!!!! I called them after SUFFERING from Spectrum. Their whole Sales Pitch kept saying it was a Month-to-Month service - No Contract. Then when it was time to “sign up”, the terms said it was a 12 Month Contract. After I asked about it, then the guy said yes only for the First Year, then it goes Month-to-Month. If I tried to cancel during the first year it would be a $350+ charge to cancel. Because I was desperate to get rid of Spectrum, I agreed.

I read a review of someone that got EarthLink and it never did anything and that’s exactly what mine is doing, nothing. I paid $49.95 for their equipment and $75 for the first month of service and haven’t been able to connect at all. After at least 10 calls to customer support still nothing. This has been the worst experience ever. The customer support team is so incompetent, all they tell you is we have escalated your request, it’s been a few days shy of a month and still nothing. I would strongly not recommend EarthLink to anyone. Now I’ll try to get a refund and from reviews I’ve read that’s almost impossible as well. This is nothing more than a scam!!!

Earthlink are a dishonest and corrupt company. When you sign up over the phone, they don't disclose that they're locking you into a 12 month contract. They text you a link to documents but ask you to quickly click that you accept the terms, without giving you time to read them. You trust that the agent on the phone has told you all the terms and conditions, so you click "accept." Then you're locked in and when you try to cancel, they want to impose a $200 early termination fee. You can never get through to someone who will help, they have no actual customer service and no compassion. If you can't continue to pay, they slap late fees on your account. A ruthless company. They don't care about their customers at all and they are not transparent about the contract or the charges.

I'm giving Earthlink one star because zero isn't an option. They screwed up my email, I can't currently receive new emails. I've tried text, chat, and phone, and no one who works there will help me. They think that I should pay extra to fix a situation that they caused.

I don't like your system. Your 📷 don't show as good as ADT system. I don't like your app that's on the phone. It is difficult to look at. I really hate I change. Though I was getting a better system. Thank you

I purchased internet service with EarthLink on December 12, 2025, and my experience has been very positive so far. The ordering process was seamless and easy to complete. The installation was quick and smooth, with no issues at all. Prior to the installation, EarthLink kept me well informed about my appointment. I received timely updates, including confirmation of the date and time, along with text messages to ensure the scheduled appointment still worked for me. Their communication was excellent and reassuring. At this point, I have had no complaints or issues with the service, and everything has been working as expected.

I would never refer anyone to EarthLink, you guys are not a man of your words. I am a Senior citizen and the person that signed me up told me a lie knowing that I am on a fixed income and you guys constantly went into my account and withdrew money without my knowledge because when Me. Wood spoke to me. He said, I quote "the only the only thing we will be taking is the $9.95 Insulation fee" and they withdrew $39.19 for something that was never mentioned during the conversation. EarthLink sucks.

Been with Earthlink 3 years and have officially cancelled. I will not ever recommend them to anyone: They raise your rates $10/year every year despite saying they won't (they do and I have bills to prove it). Impossible to get issues fixed as they lease/outsource everything. Service isn't any better/faster than other providers. Support agents are incapable of answering basic questions (Ex. several have told me I have fiber even though its not offered in our area, plan for 20 minutes minimum when you call, etc.)

Garbage. Kept lagging. I hope nobody gets the Internet. I don't like it at all. It's fast but it'll kick you offline. It's not worthy like the other providers out there. That's the reason why I gave it 1 star.

I have been a customer for nearly 30 years. The upgrade was very easy. The communication about the install was flawless. Everything runs very smoothly. I really have no idea why anyone would use a different company.

I would never recommend EarthLink to anyone, even people living in the middle of a desert and it was the only service available. I was duped into EarthLink after I called my provider to discuss how my bill had doubled. They offered a $64 a month plan, 5G, but never mentioned that it was EarthLink. I had to pay $45 on that call. A router showed up from EarthLink, I hooked it up and it never did anything but buffer, and once the router was connected I was charged unknowingly another $69 for first month of service. I never saw any TV from this service. It’s a scam that needs to be stopped - don’t fall for anything they say.

Glad I'm with them. Helpful. No hassle ever. Good service. Affordable. Fiber copper is what I was looking for. I would and do recommend fiber over data packets. The thing that would make me switch is a hike in price.

Was a little late getting to me but it was installed in a timely manner. Communication began me and the tech was spot on and I would recommend this service to everyone I know. The service tech stayed on site until everyone was complete.

Complete Scammers! I was told the 5g service would work in my area. I paid the $49 shipping for equipment, got equipment then paid $70 to turn on home internet. The signal was not powerful enough, they said to wait 24 hours so I did and still internet not working. I called to cancel and they said they would not refund me even though they said it would work in my area and it doesn't. I would NEVER do business with Earthlink ever again and I will always recommend to everyone NOT to use Earthlink. Dishonest, unethical company.

Zero rate actually, Dyersburg, TN customer scammed by Earthlink internet.The Sales & Marketing and Customer Service are all liars. The company took me for $134.00 and I got nothing. No hook up, no internet, no refund no cancellation for November 4th to December 9th 2025. A lot liars; I've reported BBB, now here and will continue to spread the word about this snake business. Earthlink you will pay seven times what you stole from me. My wish is that they shut your company down for scamming folks.

First off I live in a rural area so thank you for your service. I was a customer to EarthLink for a couple years and I do not have a lot of positive feedback. I was lied to twice on telephone calls trying to get service being told that would receive a gift card and then supervisor gets on phone and tells me that they don’t offer gift cards two times. I then get a call from EarthLink telling me my address does not qualify for service in 60 days and I need to find a new service provider. I made payments up to that 60 days and they still wanted payment for the 10 days left at my address and I made the full month payment after they disconnected service and no refund or split in billing. Slow service but had service till they cancelled and I got left paying for no service.

I’ve been really impressed with EarthLink’s internet service. The connection is consistently fast and reliable, which makes streaming, working from home, and video calls completely stress-free. Their customer support team is responsive and helpful, and I appreciate that they take the time to explain things clearly. Setup was smooth, and I haven’t experienced any unexpected outages or slowdowns. Overall, EarthLink delivers exactly what you want from an internet provider: speed, stability, and great service. Highly recommend!

Absolutely horrible! They promised us a good speed and we barely got anything. Asked for a refund and they fought us and didn't give it to us. I hope they do better for future customers. Deserved better

Do not give your debit card number to this company. If you use Earth Link Frontier will show up at your door because they’re a third party. Earth Link is I never used them when I saw a Frontier pulled up because I already had Frontier nothing happened. No one came in my house. No equipment was exchanged. This morning there is $78 in chains missing out of my bank account from Chase from Earth Link. They are helping themselves to my bank account when I don’t even have them. Do not give you a debit card number out to this company. They will steal from you. I’m happy that I have Chase because I always get my money back and these thieves will not win.

Earthlink servers roll your monthly bill over, and immediately shut off your home internet before you can pay it. So you call their customer service team, and tell them several times you are calling about your home internet. They tell you no problem, and request your verification information. They go on to discuss your account for several minutes, and then they tell you that they work for the cellphone division, and either hang up on you or transfer you to a voicemail system stating that they cannot assist you at this time. My credit union's fraud service also calls me to verify my monthly payments were legit. I'm now in the process of trying to go back to T-Mobile home internet. Don't bother wasting your time with these guys. You really DON'T need the aggravation!

I live in a very remote area where internet is very hard to get but the area is listed as "excellent" on the EarthLink website and by customer reps. The service is fair but the honesty in advertising and the customer service is very poor. Twice I have had issues and the rep was going to "talk to tech service and get back to me" and I never heard back and my issue was not resolved. On their website they list "No data caps" with their service but other companies "vary with plan" but theirs vary with plan also. I will pay more to go with a better service. LE

I’ve had EarthLink for a few years. Like everything out there I had a couple of issues but it was corrected. I love the fact that the prices are great!! Talking to my sister who is a consumer and that was all I needed. Compared to all of the companies to me this is the best.

My installer called ahead, and arrived on time. He was very knowledgeable and efficient with his installation and after, he helped us with our re-connects and such. I was very pleased and satisfied after the installation. The person burying the cable in the yard also did a great job. Can barely tell where it was.

The worst experience I’ve ever had in my life. I received an email from EarthLink offering me a free upgrade to better Internet. I scheduled the technician for two weeks out and when the technician came, he went into my car and saw a modem and told me to use that modem and told me that EarthLink was not related to AT&T and that I needed to just use that modem and that he didn’t need to do anything, and I said that he didn’t know it was going on to call his boss and he said he’d call his boss and he’ll be back in 10 minutes. Then he got in his car and left and then my Internet got shut off on Thanksgiving.

I remain apprehensive as I don't trust any company. They recently offered a free upgrade to gigabyte over my 75mbps plan. I called and said I'd rather have lower price as 75 is plenty for what I do. I clicked the offer online and was offered a few options for the upgrade time, I chose "in the next 2 weeks" as I said the speed tier I was on was fine. It was scheduled for the afternoon of a wed, the tech called at 10 am and said he could come now if that would work, I said fine. It was a very involved installation, a new fiber line had to be installed from down the street, it took a few hours, but I assume there were no issues. I had to upgrade my network as my switches were not gigabyte, my router was. That said I don't notice much as far as speed improvements, I see some downloads are faster but browsing is about the same. I'm getting 810 down at the moment, 400 up, the tech said it would be symmetrical up/down, but that doesn't seem to be the case.

The Internet keeps dropping. We can't really do anything without it dropping and we only have one TV and one phone on it and what we pay for it it's not worth it so I would like to switch to something else or you need to fix it.

Transition from ATT ISP to Earthlink was relatively transparent and painless. The ATT rep who installed my Earthlink service deserves a raise. The only issue is me forgetting about devices I had connected to wifi, until I had to use them. Then adding them was a pain in the neck as it would be with any new ISP.

Wade was on time, friendly and efficient in the job, took his time to make sure everything was working correctly before he left, advised of other speeds we might want to consider and to call if had any issues.

I don't understand what happen, but when I first received Earthlink it was good service, but then my bill was raised without notification, I called, spoke to someone and they said "sorry and we will give you a 25 gift card," which I never received. Then later I received a email "free 1 gig fiber on us" and bill raised again without notification. I'm disappointed, I would have loved to be notified because the Customer service at one time was outstanding. But to my dismayed I wasn't again notified. However they have some good agents I have spoken with, today though could have been a lot better and easier, unfortunately that's not the case, that I'm even considering going with another company

Was lied wrong about upfront payments. I was told there was no upfront payments. I only had to pay installation fee of $24 and soon as I got my service connected. One day later I was told that I had an outstanding balance of $69 which I never use the service. Not even a whole 24 hours.

They keep trying to blame network congestion for wifi that stays at 108 ping; bounces between 100 and 1000 ping with constant packet loss sending and retrieving. I do not recommend EarthLink to anyone.

I was unexpectedly offered a better service upgrade for the same price. The technician was very polite, professional, knowledgeable and went above and beyond to make sure everything went well; especially the clarity of the signal.

We were given a two hour window for the appointment and told that the technician would call 30 minutes before arrival. That didn't happen, he just showed up right at the start of the appointment window. Overall, everything else went well.

The Earthlink service has been more reliable than AT&T. The AT&T service was always throttling down and causing pauses in service. The Earthlink still has some brief stoppages but very few unlike AT&T.

BEWARE! Wish I could give zero stars. I had to move and Earthlink could not service my new location except at very low speed that was no where near what I had with the prior. They still charged an early termination fee of $200. There are much better companies out there.

I recently changed from Spectrum and enjoyed saving money for better quality. I transitioned from cable television to internet based programming and now rely on internet. I hope this service continues to improve.

Our experience getting new fiber service was so easy! Ariel was so kind, prompt and very detailed to make sure all was set up and working before he finished. Quick and very well done and we are so grateful!

I have changed my number and email. They state they cannot verify me. If I was scamming what the hell would I be cancelling a service. Called my bank to stop the withdrawal. Called a few days ago. Stated they would escalate and someone would call. However no one did. Just ridiculous.

Of all the internet companies in America, we have 2 options in the rural area where we live. EarthLink has been an absolute nightmare, disaster, disappointment and failure. I explained every device we use, our employment needs to sometimes work from home etc. and EarthLink was very confident that they were able to supply us with the best possible service. Oh how wrong they were!! We purchased the “best” plan they offer, but the catch is “high speed” vs “unlimited”. I guess unlimited to them meant, “you better have an unlimited amount of time to spend waiting”!!

I ordered Earthlink Fiber service on Oct 27th 2025, with an installation date confirmed for Nov 7th 2025 from 1-5 PM. I stayed home from work waiting for the technician. I received no contact for that span of time. I contacted Earthlink via Web Text Chat on Nov 8th 2025, but got no response. I did not have time to contact them again until Nov 14th 2025. I again tried the Texting Chat and got a very delayed response. I then called the phone number 866.383.3080 on their website and finally got a response. I asked to cancel my service because of nearly complete lack of communication (on Nov 12th 2025 they did send a reschedule of my installation).

My experience was pretty bad. The sales person was very aggressive on the phone. I was very clear that I wanted FiOs and I was assured Earthlink would do it. (Not a word of reselling Frontier's fiber). And by the way I have Frontier's (previously Verizon's) FiOs which is the original FiOs laid in for us by Verizon. Since I was told they do Fiber optics I asked if that was different from Frontier's and the sales person insisted that it was. I believed him and agreed to try Earthlink. However he then came up with "cannot change your mind and must take it for a year etc., etc." I said I was not going to agree to any contract for a Year. I believed that I would not be held to any contract since I was with Frontier and they did not have a contract, and I said as much that I will not agree to any contract. I did not sign anything.

Great Internet service! They have always answered when I needed their help. Great customer service and technicians. It is a very reliable internet service. It has been down a few times but they usually have it up and running within a couple weeks or sooner.

If I could give it zero stars I would. DO NOT use EarthLink unless you literally don’t have another option. I setup an account with EarthLink (scheduled a technician appointment to setup wifi, nothing else) and cancelled within the same day because I didn’t like their 12 month contract and AT&T could offer me a much better deal with no contract. After waiting on the phone for an hour, they told me they cancelled my account and refunded my deposit (that’s the only good thing I have to say about them). Come to find out that they created a fake business account for me without my knowledge, so I don’t have any of the account information.

Earthlink is like a middleman Internet service provider. I was under the impression I would get a fiber connection. I had asked for fiber. I don't think I was told that fiber was not available at my residence. On one of the electronic communications after I spoke to the agent, there was mention of a fiber modem router on the equipment rental portion of the billing statement and my plan.

Inquire about the EarthLink service, available in my area, I was asked how I was going to use the Internet, which I said I use Hulu plus live TV and then I had about 12 devices one computer for gaming one Xbox for gaming, couple laptops and cell phone. I asked about the speed and would it be fast enough to work with what I was requiring. They said yes it would work with everything that I was asking and then I just had to pay $50 to have it sent to me. So I did. I activated the service which was $80. And it never worked, not even one day and now all they wanna offer me for my $130 investment after two days is a $56 refund

The service is excellent, which makes sense as I never had an issue when I had AT&T Fiber (Earthlink resells ATT Fiber). The reason I was looking for a change was because ATT had increased my price from $65 a month to now $95. I called Earthlink and they said the price was $75, and I specifically asked if that included any sort of monthly cost for the "rental" of their equipment, and the salesperson said yes. Lo and behold, I get my first bill.... and it's $94.06 a month, after taxes and the $14.95 a month for "HS Modem Fee." So now I have a 1 year contract with them, after which I will most likely see what offers ATT Fiber has for new subscribers, and switch back to them.

Upon arrival, the technician was very courteous, but went straight to work without delay! He was very informative and thorough throughout the installation process. The technician also explained how to monitor my wi-fi connection via app.

So far, in only a few weeks, I am satisfied with the internet service. The transition to EarthLink was seamless & easy. Installation was done quickly & made sure all devices were functioning properly. A longtime review would be premature at this time.

Very poor customer service and bad internet! I was told that they rebooted on their end and reboot on my end and still having issues. They changed my service to another tower and still bad service! Asked me to put modem by a window and said already have by window and rebooted again same bad service! We tried everything after making three different calls back to try and solve the issue with the WiFi connection still had the same problem. I was promised a 30.00 credit two months prior to ending my account never had received on next months bill!

The worst service I've ever received. On October 15, 2025, they installed the service, I paid $25 and change, and everything was fine. Yesterday, November 3, 2025, they charged me $273.80, and today I called customer service to find out the reason for the charge. It's clear I haven't had internet since November 3, 2025. I called to complain about the lack of service, and the woman told me it was because my service had been automatically canceled. I asked her why, and she said they had charged me $73 upfront for the internet service and $200 for the cancellation. I replied, "Why? If they charged me, I don't have internet!" She told me I have to pay $25 to activate the internet, even though I haven't even been with them for a month and I don't have any bill for that month.

This seemed like a complete rip-off. I already had the exact same internet and they are just charging me for it and I can't get a hold of anyone in customer service to cancel. If you work there, please reach out to me.

DO YOUR RESEARCH!! DO NOT USE EARTHLINK!!! I have had this for 2 days 2 days and I’ve already had more issues than I could ever imagine.

Tried to talk to the company to get my money back and they said that they couldn't help me and that I did as I wanted. That they couldn't give me information and there was no one else to talk to after them and they only asked me they installed something in their house. What question is that is I see it as a fraud on the part of this company and Spectrum.

To start off with, the customer service was impeccable. Very caring, very patient/understanding, and very knowledgeable. The service technician they sent out was also very good and helpful. The Internet service itself is interesting and honestly varies based on so many factors. For example I'm still having the same connection issues and speed problems. I had with 2 other internet providers, so the issue might not be with the service but with how my specific home was built (i.e wall insulation and such). Also, the modem they use and the fiber internet connection is basically/literally AT&T. So heads up if you are already with AT&T and are having connection/service issues. They literally use the same modems/hardware and fiber connections that AT&T does. To be fair they do have their own broadband that they connect to as opposed to the AT&T servers that AT&T Fiber would connect to in the actual service poles outside.

I have had a very favorable experience with EarthLink. The initial customer service discussions for the type of service based on my internet needs, to installation, were pleasant and informative, as was the physical installation process. I would recommend EarthLink to anyone who would like reliable, inexpensive, and fast streaming internet service.

Literally the absolute worse customer service ever!! Poor internet stability and they’re just a money grab company. Everyone is rude. They always want money. No one gives you the right answer. Don’t recommend.

This is the worst internet service ever!! First of all, we just moved to a new house from Greer to Inman, my husband was told by duke energy that EarthLink was the only internet service in my area. He kept saying he didn’t want EarthLink, we wanted spectrum, and the guy at duke insisted that spectrum was not a provider in Inman and only EarthLink was available. Well after being lied to and getting this crappy internet they charged us extreme amounts of money for no reason. They only give you a certain amount of data and if you go over they will charge you. The amount of data we got will only last you about 4 days and then it goes off until you pay for extra data. Complete rip off!! Grimy as hell!! Also, if you don’t mail back the equipment within 30 days they will charge you 400 dollars!! We had to change our debit card to make sure we don’t get random charges from them. Horrible!! Don’t use this horrible company!! Get spectrum!!

Zero stars. You schedule an appointment to install today then they never show. Tell you on the phone it will tomorrow. Then they send a text, it will be next week for the next appointment. I wouldn't recommend Earthlink to anyone. I shouldn't have to push any star to post a review of incompetence.

The internet connection is good. The technician was very friendly and professional and worked very diligently to get my service working for me. I'm very satisfied with my service and would definitely recommend it to friends and family.

From the time I called and up through and including the installation process, I was treated with respect and spoke to like a friend. Suggestions were discussed with me, and potential issues were explained before they happened. It was a very good experience and the service works great.

I didn't get a chance to experience whether the service is good or not. There were some things that were not made clear during the subscription process. I downloaded the app and tried to create a password for the app through the email sent to me and was unsuccessful after many attempts. I called customer service only to learn that I couldn't set a password until I received the router. That wasn't communicated in the beginning.

Wish I could give this company zero stars… they literally scammed me & my roommate into thinking they were affiliated with Xfinity then tried to gaslight us when we found out. Couldn’t recommend any other internet provider more - straight up incompetence on top of not refunding me my total amount spent on the scam. Imagine being so desperate for business that you have to scam people into signing up lol.

Small house, great service. SpeedTest blows previous service completely out of the water! Added bonus - with old system I had to buy 2.4Ghz router for my Wyze security cams. Don't need it anymore - Eero does that speed too, and images look even better! Set up guest login using the same name and password my visiting family already has from previous system.

This service is horrible. The internet is not reliable enough for meetings. It takes 12-14 hours to print a 20 page document when the computer and printer sit next to each other. The customer service and concierge service have me reboot the router and stick the pin in the router. Works for an hours - sometimes longer, then doesn't. Earthlink says it's my equipment.

So far amazing service. Love EarthLink. Would love to get my family to drop their plans for this one. Hands down the best out there. Best bang for your dollar. No doubt I will be a long time customer.

I got my Internet installed on the 3rd of October and on the 4th I was charged for backdated services 3 September to 2nd September. When I inquired about the incorrect billing period they told me that they bill in advance. Shouldn’t “in advance” mean for a future month? They billed me for the entire month of September even thought I did not have Internet during those dates. They refuse to correct the error. Not a good way to start with a new customer. Needless to say, I don’t recommend them. They actually belong to AT&T so it’d be easier to go with AT&T. Both have subpar customer service tactics though.

I'm a customer....That never became a customer....Here's my experience with Earthlink....They scheduled service...Sent the equipment ....Then called me the next day to tell me "your address has an unpaid bill". Me being a tenant did not know what they were talking about...But upon further investigation...My landlord owned the home for more than 30 years....She showed me a bill all caught up and taken out of her bank acct.. Monthly..So they sent message to me that was a lie...They then threatened me with a 400 bill if I did not return their equipment....Which I never even opened....Not to mention...the rep who knew why I wanted the internet failed to tell me about how I could solve my gaming problems very easily without extra internet...

You tricked me into getting your service which is fraudulent! And when I confronted you with the issue, you wanted to charge me $300 to back out! You sent two guys in a minivan, no uniform and no equipment to set up nothing! It was all a scam! You are dishonest and I want nothing to do with you or your service.

Great experience. The tech was free earlier than scheduled and called me to see if I'd like him to begin. He was very professional, courteous, and knowledgeable. Earthlink's customer support department was very helpful in connecting me with my technician when I missed his first call.

Don’t get EarthLink!! Have had it for 1 week and am severely disappointed! Called to talk to them and they hung up on me. They lie to you to buy their terrible service! It’s been 3 hours now and no one can help or cancel this service. DON'T GET THIS SERVICE!!!! They are the worst company and they only tell LIES!

So thought we were calling sparklight but then when the equipment arrived it was an EarthLink wireless Internet service. Please do not use their Internet services. Thought it was the same price same plan and after a week and a half got a notification that we had used all the data for the month and it would be slow throughout the rest of the billing cycle. It was so horrible when I tried to stream a TV show that was an hour long, I was only able to watch 30 minutes and it took 2 and a half hours to watch because the constant buffering.. Switched to at&t and have no issues at all. Except being charged 104.00 for service that was absolutely the worst and I thought it was only 39.95 a month. They said since all data was used that I would only be eligible for a partial refund but they didn't know if I was gonna get anything at all cause all the data was used. Ridiculous and completely rude customer service representatives.

Wonderful customer service. Explanation of how it works, installation explained well as well as them coming out to bury the wires. When I called EarthLink they explained everything from purchasing the pack to the installation. They answered all of my questions without hesitation. I suggest EarthLink is a great company to get WIFI/CABLE.

Excellent customer service! From the customer representative providing me with great information on my internet subscription to helping me book my installation time. Also my installer was very prompt and helpful in helping my get my internet access! Overall, fantastic professional customer service!

It has been a nightmare. The router was installed in the basement, so the rest of the house was getting zero signal. They installed old battery that kept on beeping. Asked to move the router to the main floor. Took 5 additional tech appointments. One tech came in and said you can do it yourself, even pointed where to drill the hole, and just left. I'm not exaggerating. The next 3 appointments were a no-show. No call, no explanation. Took time off of work for nothing. Final guy just showed up at the door unannounced. Moved the router. Did not tuck in the cable, just left it all around the floor, hanging off ceilings. They promised $99/per month when we were signing the contract including fees and taxes. Charged $120. Promised $100 Visa gift card upon signing up to rebate $100 installation fee. Now they said we have to prove we are a loyal customer first. No card. Wifi is still worse than before.

Quick and easy setup and installation. Very transparent and available CS team. Service very reliable and speedy compared favorably to the other providers. Big savings available as well, consistent cost.

Awesome service. I’ve had EarthLink before & So happy To have reconnected. 😀 The fiber internet has met my multiple device needs. I have had no problems since I started my new Service Greatly appreciated I will be referring to Friends..

Fast quality service was able to schedule me in a convenient manner after I missed my first scheduled appointment. The technician make sure that the service was working and the Wi-Fi picks up in the parking lot. Can’t be quality service like that with a stick. Also, the price per month is better than any other Wi-Fi home Internet out there on the market. My bill is under $60 & Called after Xfinity failed me as a customer. Earthlink is the best thing smoking on the market

The router provided seems to be of bad quality. Devices consistently get disconnected for 30 seconds to a minute and then reconnect. It make streaming very frustrating. I also was told that the router was included in the price and there was no option to use your own, however my bill shows a separate charge for renting the router. Overall I do not think this is a good deal or service.

We are an EarthLink customer for over 25 years. Our account was hacked and we were locked out of our email. After I realized what happened I called Earthlink, only to have to talk to India, I had such a hard time trying to understand them. They tried to sell me computer service for $200, instead of fixing my hacking issue, I got scam vibes. I called back again and was given the run around, the call to India was dropped several times. I asked to speak to an American representative and was told, "No you can't". I've called several times to wait on hold, only to be answered by someone I couldn't understand most of what they were saying. This is the worst service, how you could do this to a customer is unbelievable?...

Great customer service! Prompt, friendly and working! Also I missed the tech in my end and then the tech still came back same day! It was a little glitchy first 3 days but is is working well now. I suggest testing the speed after having it for about a week.

The tech from AT&T that came to my house was very respectful and informative. The fiber cable had been cut and had to be replaced which meant burying a line in my yard. The tech explained every thing and between the gas co and the guys burying the line it only took 3 days. I was very happy about that as I was just moving in and things were already hectic. As always I have had great coverage in and out of my house in the yard. Thank you Earthlink!

So far, complete and utterly useless and disappointing. Clueless agents here and abroad… Just call Xfinity and bite the bullet of bulllshit. This company is actually worse. I’ve got to add some filler here.

I spent almost 37 minutes on the phone with a rep, talking about the different plans and charges. Once we picked a plan, he couldn't tell me what my bill would be every month, he gave me the charge without taxes and fees, and said he didn't have that information. Then he asked me for a 49. installation fee and processing fee again, said it could be higher than 56 just according to taxes and fees. There was NO transparency and I refused to agree to something if I don't know what I will be paying. He tried to tell me that the processing fee is non refundable, but couldn't tell me what the final fee was. That is not being honest about costs. Just beware, as to what they tell you on the phone and your bill. Just doesn't seem to come together in TRUTH.

From my 1st phone call to EarthLink, to the man who installed my modem and router, I had a great experience and my internet is fast and reliable on both my iPhone and on my android laptop. I’m loving it so far!

It was a smooth process setting up the service & the Tech Mr. ** was efficient & thorough. The only concern we have is the wi-fi signal is not as strong all over our home. The Technician advised we would need a zone expander.

The Technician was very professional and well mannered. He reviewed the setup of the Comcast fiber cable connection and then decided on the installation. He completed the connection in one hour and 30 minutes, and connected me to the Internet. Thank you for the excellent service.

EARTHLINK I want to know why this company defrauded me without providing me any service, charging money without providing me any service, I don't know how this company works, my internet is with Spectrum and now they are taking money just because they want to, I have tried to see how to fix this problem with them but they don't want to help me, I think it's not fair. If I saw the internet with them I would understand but no company has the right to steal without providing service, I had never heard of this company in my life until they took money from my account.

They were great getting everything set up. The lady that I talked to to schedule the appointment was very friendly and helpful. The guy that actually showed up was very efficient setting everything up and made sure that I had no questions at all with it.

I love my internet company Earthlink. The server is great, never slow, always run. Customer service is great. I give them a 10/10! The best company handsome down! I would like for my family to get them. I wish they had phone company.

Was with them for 4 years and didn't know my card expired, they canceled my service then when I called to pay it, they promised me my internet would be getting turned on and reactivated, but nope, they scammed me saying that they took the payment for the late fee and did not turn on my internet, only refunded me for a reactivation fee that was 25$ after the scammed me for 140$... Worst customer service ever. I got transferred to 7 people in a 2.5-hour period, it was ridiculous.

Had it for the better part of 2 weeks, and never experienced any issue with it. Not a single disconnection or any slow traffic. Plus, the dedicated internet access (DIA) is tough to beat, it’s just too good tbh. I’m able to go online and do it all without a hiccup, from watching Netflix and reels on Instagram, to playing online games and downloading huge files. EarthLink is the real deal!

I would give it 0 stars if possible. Scheduled installation on Saturday morning with a 10am - 12pm window. They never showed up. When I called to find out where the technician was, she told me they do not do installations on weekends. I asked her why it was scheduled for a Saturday then, she paused for a moment then just hung up on me.

They showed up on time and were fairly quick to install and I got my internet working pretty quickly, the speed is fair for streaming and gaming seems to work. Apparently some mistakes were made according to AT&T technicians about how it was done but they came and fixed it. Unfortunately Download and Upload speeds aren't all that I had hoped for, they're a bit less fair in that regard. The price seems reasonable but I haven't done any comparison shopping.

Agents very friendly, service is magnificent and fast, app is pretty good. I just wish the phone customer service was more informative on how long the wait line is. But other than than everything else is perfect.

Made the switch from ATT! So glad I did, I get the same service with Earthlink with a lower price point. It was a smooth transition and none of the gamers in my home have noticed a difference. I will be telling everyone about Earthlink!

Ok, I have internet now at home but, as a foreigner living here, it’s not been easy. Details: I called on a Saturday early morning and got an offer for my internet. I wanted to check with other companies, so I called one week later, Saturday morning again. This time the sales representative would not give me the same offer, even said that my previous offer wasn’t possible. I accepted the new offer, more expensive for exactly the same service. Very confusing. Then it came the installer, from AT&T, and told me that this company offers internet service in my street, but when I had called AT&T (that first Saturday), the sales representative told me that there wasn’t service in my street. I wonder why all those different and opposite informations. Still, now I have internet.

Perfect, Anthony was my technician. He was very good, on time, explained to me everything that he needed to do, he was very, very, pleasant. I came to EarthLink from Xfinity because of poor service with Internet since we have came to EarthLink we never and an issue!!!! The best decision we have made in a long time!!! I definitely would recommend EarthLink to my friends and family. Thank you 🤗.

Everything turned out great! Fast WiFi (literally as fast as AT&T's fiber optic network...because technically, IT IS AT&T's fiber optic network ;^). I love it here! I would definitely recommend Earthlink to those looking to get internetted! (I know that's not a word...yet, trust me, it's coming).

I moved into a house that was new to me and almost immediately there was a question about the need for internet. I asked for advice in the GPT chatroom and received various options. I found the most optimal and inexpensive one for me. I called the company and gave all the necessary information. At the appointed time the technician came, he did the work qualitatively. The internet is very fast. I am satisfied. I recommend it to everyone.

They told me 65 dollars on the phone all in per month. Get the modem 100 and something per month. Cancelled right away would give them one star if I could. Very shady.. they offered me $15 off a month for 3 months and told me that was the best they could do and they couldn't match the previous quote. I asked him if they could go back and listen to the recording since they claim to record the conversations and they said we have no idea why they would tell you it was this price. Just BS. They try to grind you down like the rest of them. Just like anything else lie, lie, lie.

Regarding our install, EarthLink had to reschedule our appointment several times. BUT we also received confirmations that a teacher's on their way for our previously cancelled appointments and wanted surveys for installs that had not yet occurred. AT&T actually did the install. While AT&T hooked our house up to the internet, they did not connect a single device to the device to verify it worked. Terrible look for AT&T. I’ve had questions/concerns about some things. I cannot get a person on the phone or in chat without navigating through their sub-par AI bot. It’s terrible trying to get ahold of a human being. However the internet service is very fast.

Updated on 09/02/2025: Do not be misled by Samantha's efforts to try to show that Earthlink's customer service is helpful and honest. She did end up refunding me one month of service based on the date of my call to them in August. But she like the other woman I talked with in August refused to accept that I actually talked with a human being in April, that this person refused to cancel my service and said I had to talk to their executive team, who were supposed to call me in three days, but never did. So they are essentially calling me a liar. I tried one more time describing my April call and saying I was never given a case number. I asked for 4 months of service to be refunded instead of just one month, since I first called in April. I also reminded her that I had been a customer of Earthlink for 21 years. She denied my request. In short, this company is dysfunctional.

The installer was amazing and service seems to be ok but when they came to bury the cable they tore my yard ALL TO HELL and didn’t even bury the cable in some spots! I now have to reseed and bury the line myself.

1st time, brand new customer. Just received my equipment today, activated my plan and paid my first month bill. Out of the box, plugged in the brand new router, plugged it in, no power to router. Call support, while on the phone I turned the power switch on and off multiple times, quickly, and it finally powered up. Attempted to set up, Set up failed. Able to connect without internet, only to be told, there is an outage in my area, wait 24 to 48 hours before calling back. Ready to cancel and get refund. They have 24 Hours!!!

Internet service was ok but, after 6 months the bill went from $55 to $68. Then when I switched internet and called to cancel there's they wanted to drop the price. Too late! Then when I stopped service on the 9th of the month they still charged me the full $68 because the billing cycle was on the 7th of the month. **!

Just activated services and plugged my router in. Have not even connected a device and my usage is going up every 10 minutes via app. Please explain how this is even possible? When requesting to cancel I am told (even though I have not used services and unhappy with services) I cannot get a refund on a service I have not used. Poor business ethics & stealing from their customers.