EarthLink Reviews

The website says the customer service number is available from 9 a.m. to 9 p.m., 7 days per week. I called at 2 p.m. and the customer service line automatically hung up on me without connecting me to a human and instructed me to call back during these hours. I tried to text-chat a customer service agent and they just sent me back to the same number that hangs up on you. I've had many issues with this ISP and the people I've spoken to have never had any clue how to get anything to work.

I will never return with this company ever, they lied about everything 80 dollars just to send me their device and then to start the Internet I had to pay 100 just to start it and then I got it and only my son room was able to get Internet so I moved to a different internet provider and I'm happy with it.

I've been with them for over 20 years. Internet service is ok. But try getting out of additional services like PCOptimize and you get shuffled around and put on hold for 20 minutes. They make it hard to get out of. Currently looking for new Internet service as I'm done with this game. I do not recommend.

Horrible service. Never should been allowed to be in the Internet service business. Charge you for additional data and charge you exorbitant fees to add it. These people are crooks, don't buy from them.

This complaint is about a deceptive and exploitative business practice by Earthlink Inc. I'm a recent Earthlink client since the past four months until my service was suddenly canceled in the midnight hour of January 5th 2025. I am a retired senior citizen on fixed income who chose Earthlink to provide me with a basic internet service plan at the cost of $70.89 per month.

We paid $49.95 for four months, then the bill jumped to $87.66. A customer service man with a heavy ** accent. Told there was an upcharge for the modem (never mentioned on the phone or in their online info) and that rates went up due to inflation. He had no answer when I asked about the $50.00 VISA card the initial offer used as an incentive (never arrived). He talked over me and wasn't answering my questions. I asked to speak with a manager. He told me a manager would just tell me the things he said and declined to connect me with a manager. I'm sure there's more honest service somewhere.

I’ve had nothing but problems since I switched over to EarthLink. The customer service hours are horrible and when a technician is sent out it’s always takes several days to get my issue resolved. If you work from home, this is not the internet provider for you.

Updated on 03/19/2025: The worst internet provider I’ve ever had. I’ve been getting internet for over 20 years and I can say that this is by far the worst company to work with. Customer service is a joke. Nobody can actually help you, you spend hours on the phone getting transferred over and over with no resolution. They set me up with a broken router and it took weeks to get fixed. If I’m more than a few feet from the router, it cuts out, and customer service told me that this is “normal”. Had to schedule a tech (they showed up on three separate days I did not have an appointment), no-showed the first scheduled appt (which I was given a 4 hour window for and had to take off work for) they rescheduled me and I again took off work and they showed up an hour and a half AFTER the four hour window had ended.

I haven't had service since Christmas the 12/25/24! I called the day after Christmas 12/26/24 and was scheduled for a technician to come out Saturday 12/28/24 between 12 & 4 with a technician calling 30 minutes prior to arrival. I stayed home all day, no call, no show to boot. I called at 4:30 to be told nobody is coming because there is an outage!!!! Why wasn't I notified? Today is the 30th still no internet and the run around is ridiculous. AT&T sucks. I wouldn't recommend them for anything.

Earthlink is the worst and I mean the worst services ever. Got my services on dec 3 2024. Send me a bill dec 6 2024 for disconnect. Said my bill was past due. Remind you I got the services on dec 3 no I get a disconnection notice dec 6. Couple of days later cut my services off so I went to pay the bill. The bill went from $65 to $295 so I called. She said I had to pay a reconnection fee of $200. The bill $65 and $30 because they disconnected it from the line outside so they-got to send someone to reconnect. Never again. Earthlink can go to hell.

My experience with this company was not good. The person whom sold it to me lied or she didn't understand her job. Either way I'm upset. I will not be bragging on my purchase to anyone. I hate I purchased it now and probably will be returning it.

I have to say overall I've been satisfied with Earthlink, although it's not been perfect. First, I was already with AT&T Fiber at my home but was rather put out, to put it mildly, with AT&T and their (lack of) customer service. Researching other fiber providers, seems no other option was available but since Earthlink reviews say they have better customer service, but still ran on AT&T's network, I jumped at the chance. Not everything I was told was factual. The Sales person I spoke with said they had 100% American-based customer service. That was not true, very obviously. Not a BIG deal but I don't like being told something that isn't true just to try and get my business.

My wife and I just moved to South Carolina from the west coast, and we needed internet. Our prior service was available, but we wanted something different. It came down to three choices - one was too busy, and the other was too pushy. We selected EarthLink because of its quality website and the superb customer service. The installation was flawless, and the router actually looks nice. Now we have fast, reliable, and inexpensive internet!

These people are rip offs. Do not give them your card info... My mother is on Hospice and I was attempting to get internet so she could lay in her bed and stream some of her t.v. shows.. But I paid them almost 80.00 to get their services, but once the box got sent to me I called them to activate it and then they tried to charge me 95.00 to activate it.. They never explained that part to us AT All.... So I told them I would send the box back to them and to return my cash back to my card.. They refused to and hung up in my face... So I reported this to my card holder and they said this isn't the 1st time this has happened with these people.. So now I don't care what it cost.. Turning it over to my attorney... Everyone says they are a scam.

Updated on 12/31/2024: Cancelled my service Nov 19th, 2024. STILL waiting for them to figure out HOW to send me an Invoice for the cancellation charge so I can submit to Verizon for reimbursement. I disputed the charge since they can't provide an Invoice, and they replied to the Credit Card company that I never cancelled. So then why do I have a cancellation fee? This is probably the absolute worst company I have ever dealt with; NO ONE knows anything, and it takes hours on the phone to come to NO conclusion, you're left right where you started. So, they stole $213.08 from me because they can't provide an Invoice for the Cancellation Fee.... Ridiculous.

If you are in a desperate need for internet service at your rural area home…this is for sure a good one. Only problem I seem to have is how fast the data gets used even if there aren’t that many devices connected to it. Otherwise, I would recommend this service to anyone that was/is in a similar situation as to what I was at before. The associates are friendly and easy to talk to when needed just make sure to have a notepad with you so you can write what they say to you or questions that you have. I had made a small error for getting set up and it would have costed me more than what it cost me now. Might seem expensive but are completely affordable if you discuss more details with an associate about. I just like having a free ranged modem for a internet service, so I change my mind as to where it is now and changed the placement of it all that would consist of is an unplug and then replaced it somewhere else it’ll start up fine.

Cheaper services using this company than going through AT&T directly. While EarthLink is more of a middleman in the service provider field, their pricing options are cheaper while the services are offered through a larger company.

They Suck, & are Deceptive. I was told & one price during my initial conversation & registration with customer service, and I asked for the monthly fee which I was told would be a little over 70 dollars, turns out that was just the registration fee which they didn't mention to me, the Monthly Internet service fee would be 95 dollars, (which they require upfront before they get you hooked up) which I thought still wasn't too bad, for Unlimited Data, which was another LIE. They started to Throttle my Service after TWO WEEKS!!!

My mom paid online and we basically got burned because we have been waiting for half a month and nothing. They keep telling us to wait a day and then another day and that's what they keep saying and then when we tried talking to support we could not hear them. They were either slow and far away from the phone or too fast but close to the phone. I don't recommend them.

Hrs and then I would have a chance to rename the account and change the password.

I purchased internet on 11/16/24 and ran out of data 7 days later. Speed went to instantaneously to a halt. I couldn't stream anything. I cancelled 11-23-24. I asked for a refund. They denied. Worst $ spent. I spent $79 on 11-13-24 then when I activated the modem, I had to pay a full month of services in advance. $96.21. When I called after a week to cancel, they told me no refund because I used the data. Then they wanted me to pay $50 for 30 GB more. That is a 10th of my "monthly allotment". So for me to get another week of higher speeds, I'd have to pay $500. This company is a rip off and are thieves. I would NEVER recommend EarthLink to anyone.

First call to inquire went superbly. Lady answered all my questions. A couple of times my service has gone out. No idea why but I was able to reboot eventually. I was promised a $200.00 rebate after two months of service. Never received it!

I am very pleased with my decision to switch my internet to EarthLink. I received very prompt installation and the technician was knowledgeable and able to answer all my questions. I'm also pleased with the speed and clarity of service. EarthLink is saving me quite a bit each month while also providing excellent service.

I am so happy to have found this internet provider. It was easy to order online and installed a few days later. The installer (Gabe) was on time and very courteous. There was a lot going on that day as we had just moved to our new home here in Indianapolis but he worked around it all, completed the process and, had us up and running within a very short period of time. The service is very fast, as advertised, and we have had no problems with the connection.

Very satisfied with the service, excellent speed for our needs, no lagging and the price is great compared to other service companies. I would for sure recommend anyone who is trying to save money and have a great service.

I have been with EarthLink for some time now, at first the service was in and out but I was informed they were doing work on the system and that it would get better after the work was completed. Now that the work has been completed I've had no problems, well every once in a while the wifi will go down but that's not for long. And I must say every support agent that has handled my calls are very knowledgeable and so nice. I'm very happy with EarthLink.

We have had no issues at all since installation. EarthLink is a great company to have internet with. Wasn’t sure how it was gonna go but I’m glad I called and got internet through them. Speed, professionalism. Customer service and all are exceptional!

I had EarthLink and cancelled my account 'cause I didn't have the right equipment to hook it up. My daughter sent back the equipment and they took 444 off my card leaving me 14 For the rest of the month. I'm on a fixed income and needed the money for other things. To make a long story short my daughter kept calling them and they kept saying they were looking for it. She gave them the tracking number to find it. Well that was in August and they either have no intention on sending my money back or they are too lazy to really look.

Absolutely terrible. I have had nothing but issues ever since I had to switch providers. I was told I would receive a call to confirm everything when I first ordered the equipment, and never did. Equipment mailed to the wrong address. App says "offline" constantly and still am unable to change the wifi name or password. The app is not helpful whatsoever. Very little info. My family blew through all the data on the "recommended" plan in two weeks. I went to add data today and it told me there was a trouble with the payment, to try again. So I did. It charged me twice. The data DOESN'T roll over if we don't use it. And of course, no refund option on the app. And then to top it off, it says I have good signal, but no connection so we still can't even use it after paying to add data. Not a good experience overall. Would not recommend.

I have only had Earthlink for 2 weeks but will definitely be looking elsewhere. I was told 100 GB should be plenty for me. Only one person in home.. Use Roku but only watch tv maybe a couple of hours at night. No real computer use at home. The first week, with a couple of hours 4 out of 5 nights, I had used over half of my data. This past weekend, I left Friday morning at 6 am and came home Sunday night around 7. No one had been in the house and the ring doorbell had not even gone off and they said I had used over 10gb. So last night I had the TV going for about 2 hours and today I get a notice I have used all my data. WTH? Do not use Earthlink. I will be cancelling as soon as I find something else.

Service is great!! So far I'm a very satisfied customer. Thank you. The person that helped me get my service started promise me a gift card from Amazon for 100. I'm looking forward to receiving that. Nice

The appointment to connect was set very quickly and the technician was on time and made a call with the ETA prior to arriving. A cable that needed to be buried in the back, just disappeared, the trench was covered very nicely.

The tech showed up right on time. Ran tests and checks first on the HE line in the house then went down the street to the junction box to make certain all wiring was hooked up properly. Installed modem and made sure we had signals to all devices before he left.

I had Spectrum providing internet service. Their connection was constantly being interrupted. Had to speak to one of their customer service representatives and they charged me $7.98 (5.99 and 1.99) for doing so, calling this a "convenience fee". I researched and decided to make the switch to Earthlink. Now I have a steady, constant connection and I am paying $29.00 less per month for the same service. And, if there's ever a problem, I don't have to pay to speak to a representative. Television signal is very clear, no dish required! The Earthlink rep that I spoke with to set this up was polite, kind and honest. Quite a change! Installation went very easy and problem -free. I should have made this change to Earthlink long ago!

EarthLink is the worst company. They are bunch of crooks and steal your hard earned money. Beware and watch what you do with them. I will not have them at all unless you throw your money away or burn it.

I don't suggest or recommend this company at all. The activation fee is $79.95 and no one comes to your home. They send a SIM card in the mail and I just got mine today. It was supposed to get it a week ago. It took 5 days to get the router! It's very expensive to use the internet and 1 day cost me $19.75. I prepaid for the month and got refund of unused days. The internet is NOT fast and not really reliable. Stay away.... And they charge monthly for the router even if you have one!!!

Paid $80.00 UpFront, Charged my card an additional 56.00 and nothing is working! Most useless company on the planet and absolutely WORTHLESS!! Do not do business with them at any cost. Need to be investigated.

I thought I was getting a really good deal. BOY was the joke on me. It’s been hell. I didn’t receive my package. I tried to contact them but couldn’t. They have so many ways that you can contact them but the thing is none of them work. I finally got a chance to talk to someone after 3 days of very hard work. I explained to them that I didn’t get the package. That I wanted a refund so they said that they were going to refund me so I thought, "Ok great," considering I had waited a hour and a half just to speak to someone. So I said goodbye and before I could get off the phone good I got 2 email from them saying that they will send me a label so that I can mail my package back.

Horrible! Does not stop buffering! Customer service says they will fix it and “escalate“ it. I haven’t heard anything back from them for 3 days!! I have a problem with them for 6 months but it has been getting worse. No help, pathetic customer service and my service is more than pathetic

Very rude people. Wasted my time and they had a rude tone. I have worked in customer service and rule number 1 is be respectful. Don't give this business any money. There are many more respectful places that do hard work and deserve to be compensated for the wonderful work that they do. Do not reward people for having horrible attitudes, are disrespectful, and rude.

This is THE worst internet service I've ever had the misfortune to use. It's unreliable and expensive for what they provide. If you're forced to call customer service, better plan on being on hold for at least an hour and they are not available during hours when people get home from work. They falsely advertised on their website an unlimited plan but discontinued it, yet it remains advertised, when asked why their website still shows unlimited plan as an option, their excuse was they "are working on updating their website," something that should take only a matter of minutes not months.

This company is the worst. We had gotten our service suspended on a Saturday. Now I realize that was my bad but I paid the bill and reconnect fee and they would not hook us back up until the end of the next business day. We are a houseful of streamers and gamers with 2 children. We are cord cutters so we don't use cable or satellite. We use only streaming apps. That leaves us 3 days with no tv no games no internet at all. Who does that? Earthlink does so if you don't want this to happen to you, never ever get Earthlink. They don't even have their own lines, they just rent lines from Centurylink, just get Centurylink.

Earthlink is the worst provider and their website is horrible. I don't understand why I cannot remove my credit card when I have 3 cards in my account. Also, I was unable to update my phone number. I had to text back and forth to be able to update my phone number and it still didn't work. They have to do it themselves. It is a nightmare! Dealt with it in the morning and now it's almost 2 PM and still not working. I am so aggravated! I DO NOT RECOMMEND! If only we have other provider in our area, I wouldn't sign up on this company. TERRIBLE!!

They took the money out of my account and I can't access internet. I'm still on hold over 45 minutes later. Must be nice to just take money and not answer to you stealing money. I never imagined a company doing this to someone. I'm still on hold 59 minutes later.

I have been an Earthlink subscriber for over 20 years and have never been disappointed. I have moved a couple of times and they immediately get my services changed. It is easy to talk directly to a person, and their agents always have been helpful and courteous. I always recommend earthlink to friends for reliable fast service.

I decided to try Earthlink as I am at least average tech savvy and did not mind that they would just mail me a box with instructions on connecting. In any event, I saw they had a service guarantee. I followed the install instructions to the letter, but no matter where I moved the device I still only received a blinking blue light, never a single green light showing some connectivity. I concluded that my apartment was not able to receive the signal from the tower. I then proceeded to call to cancel the service (unable to cancel on the app directly it seems, hmm).

Stay FAR AWAY from this company! The customer service is horrible with wait times well over 20 minutes to talk with a representative. They will charge you 79.95 to ship you a modem that they call a processing fee. What they don't tell you is that before you can connect to their internet they will charge you an additional 96 + dollars to activate their box. The only way that you can cancel is by phone with really long waiting times. They say their business hours are 9a-9p, but when I called at 8:40pm their line put me on hold and automatically hung up after 6 minutes of waiting. They WILL NOT refund the initial $79.95 either even though you never received the service. This company is not one that you want to do business with. I am considering reporting them to the Better Business Bureau. If zero stars were an option, I would give Earthlink 0 stars.

Earthlink was first internet supplier about 25 years ago. So happy you are still here with great service. Finally getting what I'm paying for. Fiber is not an easy install because the supply fiber cannot be bent in corners easily. Usually your router needs to be near entrance through the wall from outside. As for me fiber drop was across house not in my office. My hard-wired alarm system needed to be connected to the modem. Access point second router does the job. Much easier than cables in attic. Just keep in mind drop to modem may be in different place than cable or phone lines. Happy customer here!

WARNING ❗❗❗❗❗❗ Do not use this service. It is a scam. They take your money and will not give you a refund. I had Earthlink for 3 weeks and haven't had internet the whole time. I'm just giving you a heads up.

Was strong armed into purchasing their modem after I refused to rent it. When first bill came, the modem was charged as a rental. Called to correct the bill and was placed on permanent hold. Called back to cancel the contract, was passed around, then placed on permanent hold. Reported company to Verizon, the state, my credit card company and canceled my credit card. Had to permanently close the credit card to get rid of them. The moment they could no longer access my credit card, they cancelled the contract, told me to return their modem, and then IMMEDIATELY billed my closed credit card for an amount great than their initial charge. I'm still responsible for explaining this charge to the credit card company.

Terrible customer service. Misinformed about plan and pricing initially. Just received it today but now after activating for half an hour, there is no internet connection. Tried reaching customer care several times but no response from them. Now I just want to cancel my subscription and want my money back.

Scammers!! Called to find out about the service. They look to see if you are within the service-providing area. I was! They sent the equipment and then sent out a Verizon technician to install. They couldn't install due to me not having Verizon cable service which they didn't tell me. Otherwise, I would have gotten service through Verizon. I had to send the equipment back in which they took $330 out of my account. I informed them that the equipment had been returned and they needed to refund my money back to my card.

I wish I can give a zero - complete horrible service. From the very beginning I was told I would pay $84 something for 1 gig internet and when I called back they told me there is modem fee of $15 something every month as well - which was NEVER communicated to me shooting my bill close to $110 a month. It's even worse when Frontier who comes to install says I should of never gone with you guys and should have went with them. EarthLink has HIDDEN FEES that are not explained or told to you until after the installation happens - complete rip off and not good business at all and money hungry lying individuals. I should report them to the better business bureau because you guys should not be allowed to have a business - horrible customer service and look you guys historically have a 1 star rating and can not even make it to 2 or three which is very sad.

Just had EarthLink... here's my experience. They charged me $100 for activation plus 96.80 for 300 mbps plan. Worst internet I've ever had! Constantly would drop and couldn't do anything on my PC... just got AT&T Air and I'm getting 350+mbps and I only pay $60 and didn't have to buy the modem. Just get AT&T or Verizon if you're looking for decent Internet and can't get wired.

I specifically asked my salesperson if I brought optic was available at my address. He responded with yes and scheduled to install it. When the install day came copper line was installed because fiber optic is not available at my address. I would not have selected this company if I had known that copper line was being installed and not fiber optic.

Horrible internet service. Internet is super slow. Had for over a year. Moved to another location and they restarted a year contract. Had to cancel 3 months after moving because of a roommate situation and they charged me an early termination fee. Wasn’t aware of the contract even though they state they read it to me. BEWARE.

WARNING: They claim you can request a refund within 24 hours. NOT TRUE! I was only given a partial refund and I cancelled within 16 hours. I had to fight like a dog to get the partial. DISH TV referred them to me. I am cancelling both.

If there was a zero rating I would use that. Do not use this company for any reason. They lied and said they were offering fiber level service. It turned out to be 11 mbps- yes that’s right and not a typo. This is not 1995. This is fraudulent. They still charged me $200 early termination fee despite them committing fraud. Be warned.

I tried to get service from the phone company with no response. I saw that EarthLink had Reseda 2/3 covered and gave them a call. It was all handled very quickly. Ironic that it was handled by EarthLink because I been a EarthLink customer for more than thirty years. It's still my email provider today.

I paid 79 dollars on Oct 3rd 2024 then when hardware was delivered paid 59 dollars on Oct 8th and On Oct 11 the Internet was off saying I'd used up 100% of my data. Are you kidding me for real? That's extortion and not explaining what is actually going on. Switch and bait to me.

How is this even a company? All they do is resell AT&T. The customer support 24/7 number is a joke. Doesn't even ring in, instantly hangs up. Customer service is non-existent. Chat support is useless. All they can say is reboot the device.

Updated on 10/18/2024: I wrote a review last week. EarthLink did contact me, and said "Perhaps you are a heavy user". Then, not a word. Nothing. It is impossible to give a zero rating or I would. Customer service is non-existent. I waited 42 minutes. I got the "we are experiencing higher than normal call volumes. Well, get some more people. I am praying another company comes to this area. Unfortunately, that may be a year. But the thing I really hate is the fact that they throttle the speed. And if you do not come up with 39.95, well that is the end. My internet with these people is around $200. The fact is that I am often waiting and toggling back and forth and I am using up GBs. I told the one customer service person about that and basically, the answer was tough. Just terrible.

Have been reading the reviews and wish I had read them before I signed up with EarthLink. After signing up I have experienced many of the same issues. I explained I needed a router and data to use with DirecTV service as where I live does not allow a dish satellite so would be using the internet for TV streaming with DirecTV. I ended up receiving 3 routers in order to get connected. First one the tech support after hours of working with them said the router must not be good. Finally after receiving another router it worked but not enough data, soon said I had used 50% after a few days of watching TV. After having exasperating experiences of calling them as that is not an easy task in itself as they say leave your number we will call you back--Twice and no call back, so finally twice just hung on the line for one hour in order to talk to someone.

Snake oil, Sham, Liars, False Advertising. Just buy Starlink. You're just wasting money with these con artist. You get better internet through a hotspot in your cell phone. 0/5 Stars. This company makes me miss Clearwire.

Absolutely terrible company. Extremely hard to get ahold of...Impossible to talk to a manager. Hung up on me several times. Terrible service. Could not get a refund on my money. Would not recommend at all. If they had simply refunded me my money and said, "No problem, sorry our service didn't work for you..." Maybe I'd be happy. But they didn't. I spent HOURS on the phone waiting to get through to a human. Their chatbot wouldn't work. Their phones were always busy and there was no other way to cancel except talking to a human. Terrible terrible terrible company. Stay away.

Just curious if EarthLink gives you a refund. I tried the month to month plan as a test drive but the service was subpar only used it for like 5 minutes, way too much lag compared to my current wireless Internet. Already shipped back and they have received it.

A wireless router was delivered nearly 2 weeks after the date it was promised. I didn't work in the desired location it was plugged in. We were told it needed to go near a window which wasn't mentioned when we signed up for the service. To start the process, a charge of 79.95 for the first month's fee was deducted from my bank account. We returned the router and cancelled the contract. Several calls were made to the company regarding a refund of payment that we made. We were told that it was nonrefundable. So we basically paid EarthLink $79.95 for never using their service.

I am dismayed by Earthlink LLC's deceptive practices that disrupted my work as a remote worker. Their misleading sales and incompetent support cost me valuable time and money, resulting in a nightmare experience.. Avoid at all costs!

Earth Link has been nothing but a headache. We originally received EarthLink because we moved to an area that did not have many options for internet. They are overpriced with data caps, and if you want unlimited data you will have to pay the price. Customer service is horrible! I spent 45 minutes on hold with no answer and when I did get an answer they hung up on me. I tried doing the chat but they were not helpful and ended the chat when I was upset. I just wanted to end services and they made that completely impossible.

Please do not get this service. I been calling for weeks and no one has fix my service. I haven’t even use the service. I got it on the 20 of September and it’s October 3. Still no WiFi. They hung up in my face when I ask for a supervisor And I had to call back. SMH. Please save your money and time. This service is a big scam.

To start off I NEVER got the service that I wanted from this company. They overcharged me for plan. Then when I tried to cancel a few months later because I was NEVER happy with the speed the internet or the price, they said I had to pay a cancellation fee of $200! They are crooks. I regret signing up. I DO NOT RECOMMEND this company. :(

Do NOT trust that EarthLink has your best interest. If you are anything like me and are not tech savvy, do not go with their recommendation because I was misinformed and got screwed. I told the sales woman exactly what I would be using my internet for, that I work from home, have multiple tv’s, laptops and tablets. She assured me that 100GB would be more than enough data for our family. I even asked if there would be issues if I needed more data and need to switch to another plan. She said, "Absolutely not. You can upgrade at anytime to our 150, 200 or 300 GB plans." Never was I once told or offered an unlimited data plan!

The internet was supposed to be unlimited. It is not. It takes 50 minutes to watch a 5-minute YouTube video. Forget playing online games. Most of the time. You have no signal. They should rename their company EarthStink. Because their service stinks. When I called. No answer. So. I set a callback. I got a call from a lady with an accent like those from the IRS that calls you about your vehicle's extended warranty. That kept breaking up (must be using their phone service). She was hard to understand. EarthStink is the worst internet that I have ever used. I now use Astound and love them.

Terrible company. EarthLink took advantage of my elderly mother. After sending back the equipment they charged my mother $444. They won’t check to make sure the equipment is in the warehouse. We have called numerous times to no avail. I’d really like to give EarthLink zero stars.

I've been with EarthLink for over six months and it has never worked and the customer service is a complete sham. Once they get you they got you, the only way I can think of to get rid of them is to close My bank account which I will do on Monday. Do not sign with this predatory hustle!

Giving 0 stars isn’t an option. :( Their “IT tech support" didn’t even know how to help fix NAT problems and just kept saying everything looks to be running fine and they want $200+ to cancel the contract. Do yourself a favor and stay away.

Horrible service. Charge you $80 to get your router and when the service doesn’t work they won’t refund your money. It takes 5 days to get the first time and 4 days for the replacement. Save your money. They are horrible and would never recommend them. Can’t even speak to someone in the US.

The only cell tower that works where I live is Verizon. I asked the sales person specifically if they connect to Verizon towers, otherwise I was not interested. He said "I'll check with my tech team." After a few minutes he returned and assured me they have an agreement with Verizon so I ordered it. When it came I followed the start up procedure. The signal was so weak it couldn't download an email, let alone steam 5 TVs as promised. Canceling cost $80 non refundable fee. They decide if your signal is adequate, not you. DO NOT CONSIDER THIS, IT'S A SCAM!!

This company is the worst company I ever dealt with for Internet in my life. They try to charge me the next day after services was connected telling me that I already have a bill and I only been with them for two weeks and I already have a bill that doesn’t make sense. I do not recommend anyone to deal with this company at all. I wish I have never never got service with them at all And then when I spoke to them today about the situation, they tell me, "Oh well we can’t do this. Well we can’t do that." Only being with y’all for two weeks and you already disconnected my service. Please buy Internet services. Please do not use these people as your Internet carrier cause they is not the type of people to use, they are a bunch of scammers. Thank you.

EarthLink is complete garbage, just like my title says. We just moved to Texas from Colorado, where we paid $59.95 for unlimited internet and had no issues whatsoever (with multiple devices connected). We signed up about two weeks ago with EarthLink since we couldn’t find any other providers for our newly built neighborhood without paying to get fiber installed (which we are in a short-term rental for a few months, so didn’t want to pay for fiber and then pay again when we move into our permanent home). My husband contacted EarthLink, signed up, and was told our router would arrive on Friday. Friday evening arrived, no router, and it turned out that they mailed it to our billing address in Colorado rather than our mailing address in Texas.

Is everyone else's Internet still down. I was told it was a tower on the 10th, 9 days later, still nothing. This after I call to complain about only getting less than a week of service before out of data. It worked fine the first month. Second month and on I guess you get a week and use too much but at first it's not that way. Nothing has changed on my end and then they are rude, condescending, blame you and just want more money. I already pay a 100 a month and now you say if I want working services this would be my weekly amount. Lol, Horrible all around!

This company is horrible. I never could get help to get on their app even though I tried numerous times. My apartment complex is forcing us to go with another internet provider so I tried to cancel my service with Earthlink. I tried several times to get through and every time, my calls were cut off. Do not get Earthlink unless you want tons of problems.

They lied about their service. They go into your acct without you telling them. Check BBB before messing with these people. They scandalous and not a good company. That lady told me I only had to pay 38.00$ then it popped up 80 some $ for installment. She didn't say that. Don't mess with these people. I am report them to BBB. They a ripoff.

I was sold on EarthLink as a quick way to get internet in my home without a technician needing to come install. The salespeople wrongly described the product as it relates to data usage and what could be supported. My 100 GB plan was supposed to support WFH for a month with “no problems.” It lasted 3 days until I got 50% usage and 5 until 75%. I unplugged it, went to their competitor and walked out of the store with a modem in 5 minutes. Do NOT ever consider using EarthLink if you utilize any sort of device. The customer service team proved to be limited help. After an hour on the phone they informed me of a refund.

Do not use this service. They are thieves who hook you with an amazing deal of internet, however don't follow through. I paid over $150 for their equipment and one month of service and was only able to use the internet for 2 days. I work from home on a basic laptop and don't do much streaming. I could've paid an additional $5 with my cell phone provider and could've (and have) gotten better internet service than Earthlink.

Absolutely horrible. They sent me up with a plan that wasn’t unlimited, so I would run out of Internet service every month. Then they set me up with an unlimited plan and failed to cancel that previous plan. The service was so bad I couldn’t even do a Zoom call without a dropping me. Then when I went to cancel, they said I had to return both routers or they were going to charge me $400 Router. Horrible product, horrible customer service, just get Starlink…

I again write about the treatment of this company. I called them yesterday letting them know my services were not working. They told me a technician would be out today 9/5/24 from 8a to 5p. No technician showed. When I called I'm told, "We are sorry but you will not have services until Saturday 9/7 late afternoon." And was hung up. Called to speak to billing center. Told all they can do for me is credit days I don't have service. What ever how about fix the problems at hand. People pay for services they can't use. They have to stay home to wait on a technician that never shows up. And really this isn't the 1st time this has happened to me.

I pay $175 a month for the service and it’s still not unlimited. It only goes to 300gb so if you stream shows, beware. Your internet will be slowed before the month is up. I worked 7 days a week for 3 weeks and didn’t stream a lot but my wifi still showed usage even though I’m the only one that connects to it and has the password to it. I also made sure no other devices were connected to it.

I signed up with Earthlink in the 1990s and kept my email address after Earthlink stopped offering its own internet service. It was $5 a month to keep the address back in 2012. It kept going up without notice -- to $7.95 in 2018 and creeping up to $13,95 today. Despite the outrageous increases, I kept the address because so many people/businesses had it and it's posted all over the Web. It worked fine until two months ago when it turned into a nightmare: emails failing to go through without a bounce-back notice being sent and emails sent to me that never arrived but without notice to the sender.

The person who sold me the plan told me that the package I was getting was a great package for gaming yet it can hardly run a simple game like Roblox without lagging every other second. I should not have ping that's almost four thousand just because a tv was turned on. It's ridiculous.

This is by far the worst Internet I’ve ever had. It takes them 3 to 4 weeks just to get to you to connect your service then it lags once they do get it connected. If anything goes wrong it takes 3 to 4 weeks for them to get the service fixed, the customer service sucks. They do not they don’t speak English very well. They’re not trying to communicate with you. They just keep trying to tell you how you’re in the wrong. It’s everything is your fault. It’s never Earth's fault. They will not take any of the money off, knowing that you didn’t have Internet for 3 to 4 weeks.

The service itself isn't terrible. What is terrible is the completely unusable website and customer service. The app also is pretty well non functional outside of telling you how much data you have used and what you owe. Got a new debit card and have been trying to update the payment so I can pay my bill and did finally get it at least paid on the quick pay portal but cannot get into my account to actually update the payment method. I have been trying to "reset password" for 30 straight minutes now, no emails are being sent to the email associated with the account but wouldn't you have it, the payment confirmation email sent to my email address just fine in seconds. Tried contacting customer service chat. They did not help at all. Told me to call their number during the week.

I asked for internet service for my new business, Earthlink told me it should be about 7-10 days. 14 days later they send a team whom did nothing because they said you need further installation blah, blah? And that would be different team and I should expect them within 5-7 days. 8 days later, the second team shows up and they told me exactly the same thing?

Absolutely the worst possible customer service imaginable!! From issues communicating with their AT&T installers to non English speaking support people.... unarguably the most frustrating customer service in the industry!!

Samantha really helped to get the issues resolved.

I subscribed to Earthlink, in July of 2023, thinking it was a better move from AT&T. Boy, was I wrong. First of all, I never got my $100 gift card, my bill went up WITHOUT notice. When tried to make contact with the seller I was unable connect.

The rep deliberately lied to me just to make a sale. I told him how much Internet me and my two kids use, and he recommended the plan that I got. He told me that I had more than enough data to last for the month. I paid the 79.95 and he told me that I wouldn't have to pay anything until the next month and that all I had to do was plug it in and I was all set. He said I would receive the box the following day. I received it four days later, plugged it in, and no Internet. I called EarthLink and after waiting for two hours I finally got a rep and was told that I had to pay another 100 dollars to activate the box.

This service sucks their customer service. You can’t get a hold of. You’re on the phone hours at a time. Please, please, please, please do not sign up for uses service if you have any other Internet service, please use them.

Earthlink is HORRIBLY EXPENSIVE. TRY $170 a month for an unlimited plan. If you purchase their smaller plans, expect about 4-5 days of service in a month. You have to constantly upgrade, until you're at a $170 per month plan.

Me and my family ARE heavy internet users, and knowing this I signed up for EarthLink's Unlimited Plan right from the start. We've had it a few months and were happy enough with it despite the initial bill being much higher priced than advertised (You pay about $80 for them to ship you the equipment and THEN you have to pay for your actual internet service plan on top of that. It would have been SO much easier to budget if they'd just been upfront. Just another example of their deceptive advertising, really.) At the start of this month I got the notification we are being dropped for excessive usage. Yes Samantha, I know EarthLink can't support our 'excessive usage', I'll save you the trouble of addressing this. EarthLink advertises it's unlimited as no data cap, which is why we signed up and bought it.

The service was decent but expensive. I moved and tried to cancel and was on hold for over 2 hours. I eventually gave up and left a call back request. Of course no one called me back so I froze my credit card to stop the charges. What do you know? Immediately contacted when payment failed. Request cancellation again in online chat…. Crickets. Just no response. Great business model guys. This is legalized organized crime. Stay away!

Here is my honest and unbiased review of EarthLink. I have been an EarthLink customer for many years, including during a period when I used their service at a different address. Unfortunately, my overall experience with EarthLink has been frustrating and disappointing, particularly in terms of customer service. First, getting in touch with EarthLink's customer service is a nightmare. The phone wait times are typically over an hour, and even though they promise to call back, they only do so sometimes. If the call accidentally drops or disconnects, there's a 50/50 chance they won't call back at all. The representatives are often difficult to understand and communicate with, either due to a language barrier or because they simply don't understand my questions. Even when they do understand, they frequently fail to provide clear or helpful answers.

EarthLink is awful. I've had them for months and have been late on my bill a couple of times (let's be real, times are tough right now). I went to pay my past due balance of $81 today, only to find out they completely disconnected my Internet without telling me. They then tried to tell me I would have to pay a $200 early disconnection fee, which I don't recall entering a contract with this company, and I would have to pay a past due balance that they claim was more than $81 (even though my account said $81) of $107.

Thank you for the refund. I hope that we can do business sometime in the future.

If I could give ZERO stars I would! This company is TERRIBLE. I paid for their most expensive plan and was sent a wireless modem. I had many issues setting the WiFi up. For 3 days I tried to call their many different customer support numbers. I was on hold for HOURS. For 3 days! And every time the call got to 1 hour exactly…. THE PHONE WOULD HANG UP and you would have to call again to be put on hold. It was a continuous cycle for 3 days until someone finally answered. Once I was able to get in contact with someone they told me there was an outage in my area and to wait 48 hours and call again.

Either Earthlink hangs up while waiting for an agent, my phone calls and texts are not answered, emails bounce back and not delivered and when going to “My Account” in WebMail, it says it is malformed. No matter what phone number I call, I wait for an agent and then get hung up on. In other words, I can’t get in contact with an agent. I can’t get a hold of an agent. I have never had this much trouble talking to a company.

If I could, I would give it a negative rating. Buyer beware - EarthLink is a scam! They charged my account $79.95 and sent me a useless router that could not be activated. I have called and spoken with 3 different people and have given them the same information each time, with no results. Each time I have been told that the device was sent to me with missing information. Each time I have been told that they updated the device with the missing info. Finally after having this useless router for a month, the rep told me I have to pay for a month of service if I would like to have it activated? What?! I’m happy to pay for a product that works but this is not it!

Worst company I have ever dealt with. Would not answer any direct questions I asked, then charged me fees and fees even though I cancelled the service. They told me that my money would be refunded, and all charges would be reversed. They lied. Predatory and deceitful. I have never had a worse experience with any other company.

This started out to be a good experience, I live in a rural area and this was one of the very few internet providers I could find. Scrolling through my email a few weeks ago and I randomly have a disconnect notice saying we are being kicked off due to much internet usage. When I signed up I was never told this would be an issue. I informed them I was working from home and my significant other games a bit. We were told no big deal, you have so much usage for high speed internet and then you are dropped down to a slower speed, for months it was never an issue.

### EarthLink Internet Service Review. **Rating: ★☆☆☆☆ (1/5)**. I recently experienced a significant issue with EarthLink that has left me extremely dissatisfied. Despite paying my bill every month, they abruptly cut off my internet service, claiming I had exceeded my data limit. This was particularly frustrating as I was under the impression that my plan included unlimited data.

Earthlink internet speeds are not terrible, but despite being told that I can use my own router, I have not been able to get it to work and even tried following online instructions. The main 2 problems are this: I can never get ahold of customer service in the 5+ times I have tried over the past several months and they did not disclose the services included were optional and I could opt out of them for a lower price. They constantly have long wait times no matter when you call and then if you miss the call back, they don't provide a direct phone number for the rep. You start all over again if you call them back. There are services part of my plan that I legitimately don't need and I would much rather opt out of.

When I signed up for EarthLink, I was told that after 3 months I would receive a $200 gift card. I never received it. They played phone tag with me twice and I stopped hearing from them. I paid my third month's bill and then switched to another provider due to a promotion. EarthLink did verify that I was eligible but said they couldn’t figure out how to give me the card since I was no longer an active customer. I held up my end. They didn’t.

Updated on 01/13/2025: Well, I've given Earthlink my email, which they already have because I'm on auto-pay, yet I've not received any contact from Earthlink. To make matters worse, I am paying almost $90/month for service and the last time I spoke with tech support, she told me I am getting 8-12mbps FOR $90 A MONTH!! Earthlink.

If I could, I would give 0 stars. I have had EarthLink for less than a week since activation. When I initially tested the service on my phone, it worked fine. But, as soon as I connected it to my work computer (and disconnected my phone), the quality dropped drastically for the WiFi. So, I tried using an Ethernet cable, but it shows no internet connection.

Earthlink is a disaster. I paid for internet service a month ago, and they’ve missed four appointments without ever notifying me. Each time, I was left waiting from 9 AM to 5 PM with no call or explanation. I’ve spent over 13 hours on the phone trying to resolve this, dealing with unhelpful and rude representatives. Despite constant promises from a so-called "supervisor" named Wes, Earthlink has delivered nothing. Their service is non-existent, and their customer support is a nightmare. Save yourself the frustration and avoid this company.

This company has given me nothing but bad customer service. I have been trying to set up my internet since 1430. I spent an hour and 20 minutes on hold and when the rep answered they advised they needed to call me back to verify my account. They hung up and never called. Back I have tried to login on the app and through the website. The app says I need to purchase the equipment which I have already done. The website says my account cannot be located. I am over frustrated with this company. They already cost me a day of work and now it is 2040. I have been on hold for an additional 58 minutes and they close at 2100 and someone answered and just hung up on me. I am beyond unsatisfied with their customer service. It took no time for someone to take money from me but now need help I can't seem to find someone. When the bill comes due I'm sure someone would call then.

Hahaha. I wasn't happy with these guys wither total runaround every time I call. I wouldn't say it's good at all. Samantha is a automated AI bot to appear she's answering your complaint, she's not real lol, I work in AI, this is a classic Turing Test, and it passed, lol.

Where do I begin? After being lied to about a 200 dollar card for signing up then lied to about paying a SECOND 100 dollars to just to start the internet I was met with the rudest customer service ever not to mention they sent my first modem they so badly requested 100 for to the wrong address in a completely different state! Missed out of 40 hours of work over 1100 in my check gone because of incompetence then to only be told they can only provide a 20 dollar credit for some slow internet?? After the fact of being told nothing could be done until my first bill generated!

Horrible experience with Earthlink. Got my address wrong and I couldn't receive the device. I tried to cancel the service but they said they cannot refund me since the process and handling fee is non-refundable. I haven't used any of their serivce and even received the equipment and yet I need to pay 80 dollars. When I initially set up the service the guy on the phone told me this is refundable, but that is not what I experienced. Would rate 0 star for this. Please do not choose Earth link.

Abysmal customer service. I spent hours today on hold for phone support or waiting for online chat support to get the situation resolved. At one point I was on hold for 1 hour. UPS failed to deliver my router and then provided ZERO customer service. A UPS BOT sent me back to Earthlink. Earthlink customer service kept me on hold for more than 1 hour, bounced me a round between reps, each time I had to explain the situation again to agents who did not seem very quick to grasp the details or eager to work on a resolution.

We would have taken this Internet if it were not for the terrible customer service. After finding out they didn't provide Internet service to our area, we were forwarded to another department that railroaded us into another Internet provider. They manufactured consent, signed us up using information previously given, and then refused to allow us to cancel. They did not tell us about details about the level of Internet they forced us into, did not listen to anything we said, and tried to sign us up for a fake promotional package as well. Honestly, one of the worst and least professional interactions with people who are actually easy to sell to.

Updated on 07/17/2024: I wrote a review last Thursday about my experience with this company. The worst I’ve ever dealt with. Someone contacted me from the company publicly and privately and said they want to make it right. I sent them my email privately as they requested. I’ve checked my spam folder. It’s been 6 days and no response. Wondering if I will ever get my refund?

When we first got our modem it didn’t work so we sent it back and they sent us a new one. The 2nd one worked and we used it for 2-3 days and everything worked fine. After about the 2nd or 3rd day of using it my girlfriend and I weren’t at the house using any internet and I got an email saying 75% of my data had been used. It didn’t make any sense because neither of us had been home and all of our devices were off. Customer service was an absolute nightmare trying to work with. They ended up giving us 25gb of data that lasted maybe 2 days. So in total, we used the WiFi for maybe 5 days and was charged $136. They refuse to give me a refund so we just canceled the plan and are looking to get internet elsewhere.

Please avoid EarthLink at all cost!!! They are scammers! We thought that we finally had a company that would work in the area that I live in, we had them for a few months. We received two notices that informed us that we were being dropped for using too much internet on their unlimited plan. The first one said that we were being automatically being switched to a higher plan, and then directly after that we were told that we were being disconnected for using too much internet.

They keep billing after I canceled their service and 100 dollars out of my account without my approval before I sent their equipment back. Worst company I've ever dealt with. They hang up on you and steal your money..

After complaining the connection was poor they still keep your $79 modem fee even if you can't reasonably use the internet. If you cannot access the usage link then you certainly have an issue. They don't provide a receipt.

Crap, they have unlimited service with a certain amount of high speed, and they are terminating my service because I use too much, even though it's unlimited with 300 GB of high-speed internet. They said they were terminating my service because I go over my allotted 300 high-speed internet, when that is the only plan they have available and it's a $100 a month. Don't recommend this service. I have issues with the app all the time.

I was under the impression that I was purchasing a plan from Brightspeed since that was the number I called, not the case. When the equipment and emails arrived they were from Earthlink. I attempted to get the equipment working. Had to reboot six times before I received a blue light. I was not able to connect to the service, called tech support and waited over an hour for a call back. When I received the call was instantly disconnected, so I went through that process two more times before I actually was able to talk to someone. They were unable to assist me in making a connection so I requested a cancellation and full refund. Was put on hold for 45 minutes until I talked to cancellations and was told that I would only receive part of my money back, they were keeping $79.95 for shipping and handling of equipment that they could not get to work. Their Support is from South Africa.

I called to get internet service in my area. They said they could get me internet service. I waited for 3 days for the product to arrive. When it arrived I tried hooking it up, numbers were wrong on the modem. They could not get it right. A week I waited till they tried to fix it to let me know that they can't but it took me 54 miles and $3.40 out of my way for a product that they said they could get me and could not get it to me. Got that? Could not get it to me.

Earthlink.net is expensive and it has terrible customer technical service. As I write this I called, because I discovered that people were not getting emails I sent them from my earthlink.net address. So, I called was put on hold for an hour and suddenly cut-off. I redialed 866-383-3080 got a 1st tier tech was told I needed to be escalated to a higher level, was put on hold, waited an hour, and was cut off. I called a third time was put on hold waited an hour and was cut off, This is the third time I have had problems with earthlink.net and all three problems went through basically the same sequence. I get around it by using my gmail address. I warn you, if you sign up for earthlink, and something goes wrong you will have a very negative experience. Don't pick earthlink.net, you will regret it.

Horrible experience with EarthLink. They mailed the equipment to the wrong address after multiple calls of receiving the tracking information to resolve. Equipment never arrived at wrong address or the correct one. Customer service said they would issue my full 79.95 refund, 3 weeks later still haven’t received that either. Now I’m getting emails saying if I don’t return the equipment I never received they are going to charge me an additional 400 dollars. You can’t make this up!!! Getting a manager on the phone is impossible. I’ll just dispute all the fraudulent charges with my credit card company and write as many bad reviews on every site I can find. I’ve got plenty of free time.

Worst company I’ve dealt with period. Dealing with them a month, hours of calls, neither box worked, promised to call back etc etc etc…nothing. Now I have to go to UPS, get label and ship back their boxes…..meanwhile they will only give me $34 back of the $55 they first charged me..it’s never worked…STAY AWAY.

This is the worst Internet I ever had. It's worse than dial up. Can't watching anything because it freezes up every couple minutes. Damn sure not worth the money and they should give people refunds for screwing them over with their crap. I wouldn't recommend them to anyone. People should stay the hell away from EarthLink. If I could give them less than one star I would..

Updated on 06/14/2024: Still waiting for a response from EarthLink after they had a scounded with my 75 dollars. They were saying they wanted me to use a return label on a modem they had sent me with their scam and now I have to go through drama to get all out of my way to mail this back to them. My printer does not work. I cannot print the label. I have to go out of my way to UPS to drop it off. At this point in time mailing back a modem that they mailed me to perpetrate fraud I have to go through extra. They're holding my money as Ransom. That is not what I'm trying to do here.

Worst service I've ever had and I'm 69 and had lots of different providers in my day! Can't actually talk to a human! Been paying my bill for 4 years and I try to call customer service but, huh I'm not on file! I'm on file for them to jack my service up by almost 100%! From 59 to 76 dollars a month! Lose signal to my WiFi constantly! Half the time I have to reboot the system just to get my Internet to work! Not many options but, if you can find some other provider you best do so! This company is the worst!!!!

Have had EarthLink for 3 days, and I already cannot stand it. The slowest service I’ve ever had, plus I was not told about the data limit. For $50 a month, this is unacceptable. The worst plan I’ve had, and on top of it not being faithfully told about the data limit is upsetting.

You charge People for shipping and handling fee for the router, and the additional fee to turn on the service. The funny thing about it if you don't return the router to them they want to charge you $400.00. By the way that was $75.00 for shipping for a 4lb box lol. Plus $50 something dollars. I would not recommend no one to you. Have A Wonderful Blessed Day because you need it!!!!

Worst company ever, I use their services because my old internet provider was not available at my new place, this people fail to confirm if their service was going to work at my location, charged me $100 dollars to send me the equipment, to my surprise when the equipment arrived I had to pay another $100 to activate, this is SAT service so I tried every spot on my house and when I was finally able to get the 3 green lights to work it did not performed as promised, I was not able to use my stream services or use something as simple as my ring cam, I was able to check my emails on my pc but really really slow loading, almost like back on the days when internet was a new thing, made me very upset it did not delivered as promised but I tried to be understanding that maybe is the area I live in is not suitable for this type of service.

They said our home had fiber internet access. (Spoiler: it does not). So we ordered fiber, 100 up/down for $95/month. On the day of installation they gave us a 8 am - 5 pm window. The tech never arrived, but documented that he had come and no one was home. After I called to cancel the install and get my refund, the confirmation email said “your DSL installation has been cancelled.” DSL, not fiber. Indeed, our home did not have fiber access after all. They are disorganized and have no clue what’s going on: From what internet is available to the customer, to the install tech’s they contract with. Huge, huge waste of time and effort. 1 star.

From customer service to the service itself to the cost.. all SUCKS!! They literally make you work just to cancel the service! I told them to just want to cancel because of cost and service (We got the unlimited plan hoping it would be better but it’s not!). The rep was trying to make me turn on my computer, go on their website, do a bunch of speed checks and troubleshoot. I had to tell her I just want to cancel, I just got off from work I’m not trying to do free work for them. She was trying to tell me I can’t cancel without doing all these things for them to collect data. I’m normally very sweet and patient but she made me angry making me work just to cancel. Long story short, she magically let me cancel without doing all the dumb work she claimed I needed to do. Router rental $79. Unlimited WiFi $99. If cancel and not return router $400.

The Rep told me anything to get me on services. I initially wanted to go with a different company but was told they didn’t service my house. Then the plan she gave me was used in less than 2 days but she insisted it was good for my work from home job. I wouldn’t recommend. Then have to make 2 payments upfront. $80 non refundable processing fee. Then pay your first month depending on your plan before you can activate service.

I see why people don’t use them. I paid 30.00 to make sure that my account was secure, because I was only 2 weeks late paying my bill. And then I paid 78.00 today. They took 200.00 out of my account because they said it was a disconnect fee. And then one person told they waived 25.00 from my bill which they didn’t. All I want is my 200.00 back in my account because they lied about everything.

Loss of income and can't afford the service nor can I afford the 200 to cancel services. They will force the payment out of your account. Things happen, and life gets hard. This can not be legal. This is a well-taught lesson to read the reviews before signing up for service with a company.

This was by far the worse experience I ever had with a WiFi company. First they barely told me about the services they provide and the DATA CAP. I called the very next day after installation and now they are saying that I used too much data to get a refund. They are TERRIBLE and a scam. If you don’t like being scammed I highly recommend you stay AWAY from EARTHLINK!

Had the service for about a month & half. The internet needed a new broadband. Was told 24-48 hours. 5 days later still being told call back in 24 hours. And I work home. Missed work for 3 days because 24 to 48 turned into 5 days.

This is one of the worst internet providers I’ve ever had!!! I work from home so of course I need the best internet possible and But when it came to Earth Link the connection is horrible! Even while just watching Tv! No one can hear me while I’m working because I’m breaking up too bad or my internet turns off and back on by itself. I’ve never seen 3 bars on my router only just two! $95 a month will not be what I’m paying for long. I will be disconnecting my services with these people.

I have been a loyal customer since 2022. I moved in 2023 same city I had my service transferred and for months my billing was correct. Recently I noticed my bill had gone up after research I learned they were double billing me since last year. I refused to pay anything else until they resolved the issue. Earthlink disconnected my service. This is terrible business and I've had only horrible customer service experiences since trying to get the issue resolved.

I would leave a negative 1000 if I could. They a local company but are nothing but scammers. They shouldn't be allowed to do business in Texas. They lied to me at the time of signing up completely misrepresentation of the contract. Had I known the real company policy I would have never signed up. I was moving in 5 months and they told me if I moved and they aren't in new area I can cancel and not be charged the 275.00 cancelation fee. They refused to honor this and then told me they would waive it after I called 3x to complain they lied.

If I could give them less than 1 star I would. Their sales person very eagerly told me all of the wonderful services they could provide me when I signed up. They were going to give me a $200 gift card and free access to EasyTech support (which would become a paid subscription after 1 month). I paid for installation and 4 days later no one showed up. After several calls and more than 2 hours on hold, I was told they did not service my address. They service an address 2 houses away, but not mine (even though their website confirmed that my address was serviceable). No one called to tell me they cancelled my account and they left the Easytech support on. I am still waiting for my installation fee to be returned. Terrible customer service. Do not do business with this company.

I would not recommend this internet for anyone. I bought mine May 1. It’s May 14 and didn’t end up getting a router. I just canceled and asked for my money back and they told me no. They said if I wanted to still wait I could get it and use the service. I spent 80 something dollars and didn't even get to use the service.

Updated on 06/13/2024: Once again Earthlink has screwed me over. I sent thier modem back and I wake up this morning and they have taken out 428 dollars. Which now puts my account in to the negative. I canceled this 2 months ago. So now I'm out the 428 dollars plus fees because they wanted to withdraw money from me. I'm contacting the BBB and a lawyer to see what can be done. Stay away from them at all cost anything is better the earthlink.

In my 81 years on God once green earth doing business with this scam artiest outfit is the worst ever! I'm a 81 year old. 100% disabled veteran in a veterans home, My father taught me all about "word of mouth" advertising and it could either make you or break you in a business world, I've already got the world out about this internet company and I've manage to keep 9 potential customer that won't get internet with these people, they're very dishonest! And they STOLE my $69 so called connection fee and even BEFORE any internet service was rendered, in my world that IS stealing! Beware of this company!

I had EarthLink Internet Service for one month. While setup was fairly decent, the quality of the connection never was, nor was the person that I spoke to yesterday anything but obnoxious. Because of his attitude, I canceled my subscription with the same man. Last night, EarthLink ran an ~$71 charge. When I told EarthLink I would no longer be using EarthLink as of 09 May 24, they lost authorization to submit even a one cent charge on my card. As well, I was told that there is a $200 cancelation fee. I told your agent: "Good luck with that".

Horrible service. Paid over 100 dollars a month for nothing. Then when cancelled service never sent the pre paid sticker. Now wants to charge me 400 dollars. Guess what? They're a bunch of crooks and have every email sent to me no return sticker. It's a shame how companies try to scam you. Not getting away with this one.

DO NOT GET EARTHLINK!!!! Please, I’m begging all of you to save yourself from frustration. This company is a real company but they feel like legit scammers. The internet/wifi is SO BAD. Omg it took 7 hours to watch 1 movie because of the constant buffering & lagging & having to restart the modem. I have spoken to customer service numerous times but they can’t do a single thing. Getting EarthLink will be the biggest mistake of your life, I promise you. The worst internet provider I’ve ever experienced in my entire life.

If I could give 0 stars I would. Internet has gone out twice in 6 weeks. I have had to miss 2 days of work for techs to come. First time they never even showed, came today just to say I need a line worker to fix my issue, trying to get someone on the phone is next to impossible and when you do you are then placed on hold for endless amount of time. The amount of money I am being charged for this service is not worth the hassle anymore.

I have had AT&T Fiber installed by them and had one outage due to a connection. So far they surpass everything I have had up to date. The internet is not controlled by them only the connection. Comcast has lying representative and they don't know what they are doing and their connections are not consistent. I even have a customer that used to work there and they were terrible to workers too. If Earthlink screws up they would get calls from me and complaints to the FCC and licensing authorities to answer. Other than one outage I have had no trouble.