EarthLink Reviews

Stay FAR AWAY from this company! The customer service is horrible with wait times well over 20 minutes to talk with a representative. They will charge you 79.95 to ship you a modem that they call a processing fee. What they don't tell you is that before you can connect to their internet they will charge you an additional 96 + dollars to activate their box. The only way that you can cancel is by phone with really long waiting times. They say their business hours are 9a-9p, but when I called at 8:40pm their line put me on hold and automatically hung up after 6 minutes of waiting. They WILL NOT refund the initial $79.95 either even though you never received the service. This company is not one that you want to do business with. I am considering reporting them to the Better Business Bureau. If zero stars were an option, I would give Earthlink 0 stars.

Earthlink was first internet supplier about 25 years ago. So happy you are still here with great service. Finally getting what I'm paying for. Fiber is not an easy install because the supply fiber cannot be bent in corners easily. Usually your router needs to be near entrance through the wall from outside. As for me fiber drop was across house not in my office. My hard-wired alarm system needed to be connected to the modem. Access point second router does the job. Much easier than cables in attic. Just keep in mind drop to modem may be in different place than cable or phone lines. Happy customer here!

WARNING ❗❗❗❗❗❗ Do not use this service. It is a scam. They take your money and will not give you a refund. I had Earthlink for 3 weeks and haven't had internet the whole time. I'm just giving you a heads up.

Was strong armed into purchasing their modem after I refused to rent it. When first bill came, the modem was charged as a rental. Called to correct the bill and was placed on permanent hold. Called back to cancel the contract, was passed around, then placed on permanent hold. Reported company to Verizon, the state, my credit card company and canceled my credit card. Had to permanently close the credit card to get rid of them. The moment they could no longer access my credit card, they cancelled the contract, told me to return their modem, and then IMMEDIATELY billed my closed credit card for an amount great than their initial charge. I'm still responsible for explaining this charge to the credit card company.

Terrible customer service. Misinformed about plan and pricing initially. Just received it today but now after activating for half an hour, there is no internet connection. Tried reaching customer care several times but no response from them. Now I just want to cancel my subscription and want my money back.

Scammers!! Called to find out about the service. They look to see if you are within the service-providing area. I was! They sent the equipment and then sent out a Verizon technician to install. They couldn't install due to me not having Verizon cable service which they didn't tell me. Otherwise, I would have gotten service through Verizon. I had to send the equipment back in which they took $330 out of my account. I informed them that the equipment had been returned and they needed to refund my money back to my card.

I wish I can give a zero - complete horrible service. From the very beginning I was told I would pay $84 something for 1 gig internet and when I called back they told me there is modem fee of $15 something every month as well - which was NEVER communicated to me shooting my bill close to $110 a month. It's even worse when Frontier who comes to install says I should of never gone with you guys and should have went with them. EarthLink has HIDDEN FEES that are not explained or told to you until after the installation happens - complete rip off and not good business at all and money hungry lying individuals. I should report them to the better business bureau because you guys should not be allowed to have a business - horrible customer service and look you guys historically have a 1 star rating and can not even make it to 2 or three which is very sad.

Just had EarthLink... here's my experience. They charged me $100 for activation plus 96.80 for 300 mbps plan. Worst internet I've ever had! Constantly would drop and couldn't do anything on my PC... just got AT&T Air and I'm getting 350+mbps and I only pay $60 and didn't have to buy the modem. Just get AT&T or Verizon if you're looking for decent Internet and can't get wired.

I specifically asked my salesperson if I brought optic was available at my address. He responded with yes and scheduled to install it. When the install day came copper line was installed because fiber optic is not available at my address. I would not have selected this company if I had known that copper line was being installed and not fiber optic.

Horrible internet service. Internet is super slow. Had for over a year. Moved to another location and they restarted a year contract. Had to cancel 3 months after moving because of a roommate situation and they charged me an early termination fee. Wasn’t aware of the contract even though they state they read it to me. BEWARE.

WARNING: They claim you can request a refund within 24 hours. NOT TRUE! I was only given a partial refund and I cancelled within 16 hours. I had to fight like a dog to get the partial. DISH TV referred them to me. I am cancelling both.

If there was a zero rating I would use that. Do not use this company for any reason. They lied and said they were offering fiber level service. It turned out to be 11 mbps- yes that’s right and not a typo. This is not 1995. This is fraudulent. They still charged me $200 early termination fee despite them committing fraud. Be warned.

I tried to get service from the phone company with no response. I saw that EarthLink had Reseda 2/3 covered and gave them a call. It was all handled very quickly. Ironic that it was handled by EarthLink because I been a EarthLink customer for more than thirty years. It's still my email provider today.

I paid 79 dollars on Oct 3rd 2024 then when hardware was delivered paid 59 dollars on Oct 8th and On Oct 11 the Internet was off saying I'd used up 100% of my data. Are you kidding me for real? That's extortion and not explaining what is actually going on. Switch and bait to me.

How is this even a company? All they do is resell AT&T. The customer support 24/7 number is a joke. Doesn't even ring in, instantly hangs up. Customer service is non-existent. Chat support is useless. All they can say is reboot the device.

Updated on 10/18/2024: I wrote a review last week. EarthLink did contact me, and said "Perhaps you are a heavy user". Then, not a word. Nothing. It is impossible to give a zero rating or I would. Customer service is non-existent. I waited 42 minutes. I got the "we are experiencing higher than normal call volumes. Well, get some more people. I am praying another company comes to this area. Unfortunately, that may be a year. But the thing I really hate is the fact that they throttle the speed. And if you do not come up with 39.95, well that is the end. My internet with these people is around $200. The fact is that I am often waiting and toggling back and forth and I am using up GBs. I told the one customer service person about that and basically, the answer was tough. Just terrible.

Have been reading the reviews and wish I had read them before I signed up with EarthLink. After signing up I have experienced many of the same issues. I explained I needed a router and data to use with DirecTV service as where I live does not allow a dish satellite so would be using the internet for TV streaming with DirecTV. I ended up receiving 3 routers in order to get connected. First one the tech support after hours of working with them said the router must not be good. Finally after receiving another router it worked but not enough data, soon said I had used 50% after a few days of watching TV. After having exasperating experiences of calling them as that is not an easy task in itself as they say leave your number we will call you back--Twice and no call back, so finally twice just hung on the line for one hour in order to talk to someone.

Snake oil, Sham, Liars, False Advertising. Just buy Starlink. You're just wasting money with these con artist. You get better internet through a hotspot in your cell phone. 0/5 Stars. This company makes me miss Clearwire.

Absolutely terrible company. Extremely hard to get ahold of...Impossible to talk to a manager. Hung up on me several times. Terrible service. Could not get a refund on my money. Would not recommend at all. If they had simply refunded me my money and said, "No problem, sorry our service didn't work for you..." Maybe I'd be happy. But they didn't. I spent HOURS on the phone waiting to get through to a human. Their chatbot wouldn't work. Their phones were always busy and there was no other way to cancel except talking to a human. Terrible terrible terrible company. Stay away.

Just curious if EarthLink gives you a refund. I tried the month to month plan as a test drive but the service was subpar only used it for like 5 minutes, way too much lag compared to my current wireless Internet. Already shipped back and they have received it.

A wireless router was delivered nearly 2 weeks after the date it was promised. I didn't work in the desired location it was plugged in. We were told it needed to go near a window which wasn't mentioned when we signed up for the service. To start the process, a charge of 79.95 for the first month's fee was deducted from my bank account. We returned the router and cancelled the contract. Several calls were made to the company regarding a refund of payment that we made. We were told that it was nonrefundable. So we basically paid EarthLink $79.95 for never using their service.

I am dismayed by Earthlink LLC's deceptive practices that disrupted my work as a remote worker. Their misleading sales and incompetent support cost me valuable time and money, resulting in a nightmare experience.. Avoid at all costs!

Earth Link has been nothing but a headache. We originally received EarthLink because we moved to an area that did not have many options for internet. They are overpriced with data caps, and if you want unlimited data you will have to pay the price. Customer service is horrible! I spent 45 minutes on hold with no answer and when I did get an answer they hung up on me. I tried doing the chat but they were not helpful and ended the chat when I was upset. I just wanted to end services and they made that completely impossible.

Please do not get this service. I been calling for weeks and no one has fix my service. I haven’t even use the service. I got it on the 20 of September and it’s October 3. Still no WiFi. They hung up in my face when I ask for a supervisor And I had to call back. SMH. Please save your money and time. This service is a big scam.

To start off I NEVER got the service that I wanted from this company. They overcharged me for plan. Then when I tried to cancel a few months later because I was NEVER happy with the speed the internet or the price, they said I had to pay a cancellation fee of $200! They are crooks. I regret signing up. I DO NOT RECOMMEND this company. :(

Do NOT trust that EarthLink has your best interest. If you are anything like me and are not tech savvy, do not go with their recommendation because I was misinformed and got screwed. I told the sales woman exactly what I would be using my internet for, that I work from home, have multiple tv’s, laptops and tablets. She assured me that 100GB would be more than enough data for our family. I even asked if there would be issues if I needed more data and need to switch to another plan. She said, "Absolutely not. You can upgrade at anytime to our 150, 200 or 300 GB plans." Never was I once told or offered an unlimited data plan!

The internet was supposed to be unlimited. It is not. It takes 50 minutes to watch a 5-minute YouTube video. Forget playing online games. Most of the time. You have no signal. They should rename their company EarthStink. Because their service stinks. When I called. No answer. So. I set a callback. I got a call from a lady with an accent like those from the IRS that calls you about your vehicle's extended warranty. That kept breaking up (must be using their phone service). She was hard to understand. EarthStink is the worst internet that I have ever used. I now use Astound and love them.

Terrible company. EarthLink took advantage of my elderly mother. After sending back the equipment they charged my mother $444. They won’t check to make sure the equipment is in the warehouse. We have called numerous times to no avail. I’d really like to give EarthLink zero stars.

I've been with EarthLink for over six months and it has never worked and the customer service is a complete sham. Once they get you they got you, the only way I can think of to get rid of them is to close My bank account which I will do on Monday. Do not sign with this predatory hustle!

Giving 0 stars isn’t an option. :( Their “IT tech support" didn’t even know how to help fix NAT problems and just kept saying everything looks to be running fine and they want $200+ to cancel the contract. Do yourself a favor and stay away.

Horrible service. Charge you $80 to get your router and when the service doesn’t work they won’t refund your money. It takes 5 days to get the first time and 4 days for the replacement. Save your money. They are horrible and would never recommend them. Can’t even speak to someone in the US.

The only cell tower that works where I live is Verizon. I asked the sales person specifically if they connect to Verizon towers, otherwise I was not interested. He said "I'll check with my tech team." After a few minutes he returned and assured me they have an agreement with Verizon so I ordered it. When it came I followed the start up procedure. The signal was so weak it couldn't download an email, let alone steam 5 TVs as promised. Canceling cost $80 non refundable fee. They decide if your signal is adequate, not you. DO NOT CONSIDER THIS, IT'S A SCAM!!

This company is the worst company I ever dealt with for Internet in my life. They try to charge me the next day after services was connected telling me that I already have a bill and I only been with them for two weeks and I already have a bill that doesn’t make sense. I do not recommend anyone to deal with this company at all. I wish I have never never got service with them at all And then when I spoke to them today about the situation, they tell me, "Oh well we can’t do this. Well we can’t do that." Only being with y’all for two weeks and you already disconnected my service. Please buy Internet services. Please do not use these people as your Internet carrier cause they is not the type of people to use, they are a bunch of scammers. Thank you.

EarthLink is complete garbage, just like my title says. We just moved to Texas from Colorado, where we paid $59.95 for unlimited internet and had no issues whatsoever (with multiple devices connected). We signed up about two weeks ago with EarthLink since we couldn’t find any other providers for our newly built neighborhood without paying to get fiber installed (which we are in a short-term rental for a few months, so didn’t want to pay for fiber and then pay again when we move into our permanent home). My husband contacted EarthLink, signed up, and was told our router would arrive on Friday. Friday evening arrived, no router, and it turned out that they mailed it to our billing address in Colorado rather than our mailing address in Texas.

Is everyone else's Internet still down. I was told it was a tower on the 10th, 9 days later, still nothing. This after I call to complain about only getting less than a week of service before out of data. It worked fine the first month. Second month and on I guess you get a week and use too much but at first it's not that way. Nothing has changed on my end and then they are rude, condescending, blame you and just want more money. I already pay a 100 a month and now you say if I want working services this would be my weekly amount. Lol, Horrible all around!

This company is horrible. I never could get help to get on their app even though I tried numerous times. My apartment complex is forcing us to go with another internet provider so I tried to cancel my service with Earthlink. I tried several times to get through and every time, my calls were cut off. Do not get Earthlink unless you want tons of problems.

They lied about their service. They go into your acct without you telling them. Check BBB before messing with these people. They scandalous and not a good company. That lady told me I only had to pay 38.00$ then it popped up 80 some $ for installment. She didn't say that. Don't mess with these people. I am report them to BBB. They a ripoff.

I was sold on EarthLink as a quick way to get internet in my home without a technician needing to come install. The salespeople wrongly described the product as it relates to data usage and what could be supported. My 100 GB plan was supposed to support WFH for a month with “no problems.” It lasted 3 days until I got 50% usage and 5 until 75%. I unplugged it, went to their competitor and walked out of the store with a modem in 5 minutes. Do NOT ever consider using EarthLink if you utilize any sort of device. The customer service team proved to be limited help. After an hour on the phone they informed me of a refund.

Do not use this service. They are thieves who hook you with an amazing deal of internet, however don't follow through. I paid over $150 for their equipment and one month of service and was only able to use the internet for 2 days. I work from home on a basic laptop and don't do much streaming. I could've paid an additional $5 with my cell phone provider and could've (and have) gotten better internet service than Earthlink.

Absolutely horrible. They sent me up with a plan that wasn’t unlimited, so I would run out of Internet service every month. Then they set me up with an unlimited plan and failed to cancel that previous plan. The service was so bad I couldn’t even do a Zoom call without a dropping me. Then when I went to cancel, they said I had to return both routers or they were going to charge me $400 Router. Horrible product, horrible customer service, just get Starlink…

I again write about the treatment of this company. I called them yesterday letting them know my services were not working. They told me a technician would be out today 9/5/24 from 8a to 5p. No technician showed. When I called I'm told, "We are sorry but you will not have services until Saturday 9/7 late afternoon." And was hung up. Called to speak to billing center. Told all they can do for me is credit days I don't have service. What ever how about fix the problems at hand. People pay for services they can't use. They have to stay home to wait on a technician that never shows up. And really this isn't the 1st time this has happened to me.

I pay $175 a month for the service and it’s still not unlimited. It only goes to 300gb so if you stream shows, beware. Your internet will be slowed before the month is up. I worked 7 days a week for 3 weeks and didn’t stream a lot but my wifi still showed usage even though I’m the only one that connects to it and has the password to it. I also made sure no other devices were connected to it.

I signed up with Earthlink in the 1990s and kept my email address after Earthlink stopped offering its own internet service. It was $5 a month to keep the address back in 2012. It kept going up without notice -- to $7.95 in 2018 and creeping up to $13,95 today. Despite the outrageous increases, I kept the address because so many people/businesses had it and it's posted all over the Web. It worked fine until two months ago when it turned into a nightmare: emails failing to go through without a bounce-back notice being sent and emails sent to me that never arrived but without notice to the sender.

The person who sold me the plan told me that the package I was getting was a great package for gaming yet it can hardly run a simple game like Roblox without lagging every other second. I should not have ping that's almost four thousand just because a tv was turned on. It's ridiculous.

This is by far the worst Internet I’ve ever had. It takes them 3 to 4 weeks just to get to you to connect your service then it lags once they do get it connected. If anything goes wrong it takes 3 to 4 weeks for them to get the service fixed, the customer service sucks. They do not they don’t speak English very well. They’re not trying to communicate with you. They just keep trying to tell you how you’re in the wrong. It’s everything is your fault. It’s never Earth's fault. They will not take any of the money off, knowing that you didn’t have Internet for 3 to 4 weeks.

The service itself isn't terrible. What is terrible is the completely unusable website and customer service. The app also is pretty well non functional outside of telling you how much data you have used and what you owe. Got a new debit card and have been trying to update the payment so I can pay my bill and did finally get it at least paid on the quick pay portal but cannot get into my account to actually update the payment method. I have been trying to "reset password" for 30 straight minutes now, no emails are being sent to the email associated with the account but wouldn't you have it, the payment confirmation email sent to my email address just fine in seconds. Tried contacting customer service chat. They did not help at all. Told me to call their number during the week.

I asked for internet service for my new business, Earthlink told me it should be about 7-10 days. 14 days later they send a team whom did nothing because they said you need further installation blah, blah? And that would be different team and I should expect them within 5-7 days. 8 days later, the second team shows up and they told me exactly the same thing?

Absolutely the worst possible customer service imaginable!! From issues communicating with their AT&T installers to non English speaking support people.... unarguably the most frustrating customer service in the industry!!

Samantha really helped to get the issues resolved.

I subscribed to Earthlink, in July of 2023, thinking it was a better move from AT&T. Boy, was I wrong. First of all, I never got my $100 gift card, my bill went up WITHOUT notice. When tried to make contact with the seller I was unable connect.

The rep deliberately lied to me just to make a sale. I told him how much Internet me and my two kids use, and he recommended the plan that I got. He told me that I had more than enough data to last for the month. I paid the 79.95 and he told me that I wouldn't have to pay anything until the next month and that all I had to do was plug it in and I was all set. He said I would receive the box the following day. I received it four days later, plugged it in, and no Internet. I called EarthLink and after waiting for two hours I finally got a rep and was told that I had to pay another 100 dollars to activate the box.

This service sucks their customer service. You can’t get a hold of. You’re on the phone hours at a time. Please, please, please, please do not sign up for uses service if you have any other Internet service, please use them.

Earthlink is HORRIBLY EXPENSIVE. TRY $170 a month for an unlimited plan. If you purchase their smaller plans, expect about 4-5 days of service in a month. You have to constantly upgrade, until you're at a $170 per month plan.

Me and my family ARE heavy internet users, and knowing this I signed up for EarthLink's Unlimited Plan right from the start. We've had it a few months and were happy enough with it despite the initial bill being much higher priced than advertised (You pay about $80 for them to ship you the equipment and THEN you have to pay for your actual internet service plan on top of that. It would have been SO much easier to budget if they'd just been upfront. Just another example of their deceptive advertising, really.) At the start of this month I got the notification we are being dropped for excessive usage. Yes Samantha, I know EarthLink can't support our 'excessive usage', I'll save you the trouble of addressing this. EarthLink advertises it's unlimited as no data cap, which is why we signed up and bought it.

The service was decent but expensive. I moved and tried to cancel and was on hold for over 2 hours. I eventually gave up and left a call back request. Of course no one called me back so I froze my credit card to stop the charges. What do you know? Immediately contacted when payment failed. Request cancellation again in online chat…. Crickets. Just no response. Great business model guys. This is legalized organized crime. Stay away!

Here is my honest and unbiased review of EarthLink. I have been an EarthLink customer for many years, including during a period when I used their service at a different address. Unfortunately, my overall experience with EarthLink has been frustrating and disappointing, particularly in terms of customer service. First, getting in touch with EarthLink's customer service is a nightmare. The phone wait times are typically over an hour, and even though they promise to call back, they only do so sometimes. If the call accidentally drops or disconnects, there's a 50/50 chance they won't call back at all. The representatives are often difficult to understand and communicate with, either due to a language barrier or because they simply don't understand my questions. Even when they do understand, they frequently fail to provide clear or helpful answers.

EarthLink is awful. I've had them for months and have been late on my bill a couple of times (let's be real, times are tough right now). I went to pay my past due balance of $81 today, only to find out they completely disconnected my Internet without telling me. They then tried to tell me I would have to pay a $200 early disconnection fee, which I don't recall entering a contract with this company, and I would have to pay a past due balance that they claim was more than $81 (even though my account said $81) of $107.

Thank you for the refund. I hope that we can do business sometime in the future.

If I could give ZERO stars I would! This company is TERRIBLE. I paid for their most expensive plan and was sent a wireless modem. I had many issues setting the WiFi up. For 3 days I tried to call their many different customer support numbers. I was on hold for HOURS. For 3 days! And every time the call got to 1 hour exactly…. THE PHONE WOULD HANG UP and you would have to call again to be put on hold. It was a continuous cycle for 3 days until someone finally answered. Once I was able to get in contact with someone they told me there was an outage in my area and to wait 48 hours and call again.

Either Earthlink hangs up while waiting for an agent, my phone calls and texts are not answered, emails bounce back and not delivered and when going to “My Account” in WebMail, it says it is malformed. No matter what phone number I call, I wait for an agent and then get hung up on. In other words, I can’t get in contact with an agent. I can’t get a hold of an agent. I have never had this much trouble talking to a company.

If I could, I would give it a negative rating. Buyer beware - EarthLink is a scam! They charged my account $79.95 and sent me a useless router that could not be activated. I have called and spoken with 3 different people and have given them the same information each time, with no results. Each time I have been told that the device was sent to me with missing information. Each time I have been told that they updated the device with the missing info. Finally after having this useless router for a month, the rep told me I have to pay for a month of service if I would like to have it activated? What?! I’m happy to pay for a product that works but this is not it!

Worst company I have ever dealt with. Would not answer any direct questions I asked, then charged me fees and fees even though I cancelled the service. They told me that my money would be refunded, and all charges would be reversed. They lied. Predatory and deceitful. I have never had a worse experience with any other company.

This started out to be a good experience, I live in a rural area and this was one of the very few internet providers I could find. Scrolling through my email a few weeks ago and I randomly have a disconnect notice saying we are being kicked off due to much internet usage. When I signed up I was never told this would be an issue. I informed them I was working from home and my significant other games a bit. We were told no big deal, you have so much usage for high speed internet and then you are dropped down to a slower speed, for months it was never an issue.

### EarthLink Internet Service Review. **Rating: ★☆☆☆☆ (1/5)**. I recently experienced a significant issue with EarthLink that has left me extremely dissatisfied. Despite paying my bill every month, they abruptly cut off my internet service, claiming I had exceeded my data limit. This was particularly frustrating as I was under the impression that my plan included unlimited data.

Earthlink internet speeds are not terrible, but despite being told that I can use my own router, I have not been able to get it to work and even tried following online instructions. The main 2 problems are this: I can never get ahold of customer service in the 5+ times I have tried over the past several months and they did not disclose the services included were optional and I could opt out of them for a lower price. They constantly have long wait times no matter when you call and then if you miss the call back, they don't provide a direct phone number for the rep. You start all over again if you call them back. There are services part of my plan that I legitimately don't need and I would much rather opt out of.

When I signed up for EarthLink, I was told that after 3 months I would receive a $200 gift card. I never received it. They played phone tag with me twice and I stopped hearing from them. I paid my third month's bill and then switched to another provider due to a promotion. EarthLink did verify that I was eligible but said they couldn’t figure out how to give me the card since I was no longer an active customer. I held up my end. They didn’t.

Updated on 01/13/2025: Well, I've given Earthlink my email, which they already have because I'm on auto-pay, yet I've not received any contact from Earthlink. To make matters worse, I am paying almost $90/month for service and the last time I spoke with tech support, she told me I am getting 8-12mbps FOR $90 A MONTH!! Earthlink.

If I could, I would give 0 stars. I have had EarthLink for less than a week since activation. When I initially tested the service on my phone, it worked fine. But, as soon as I connected it to my work computer (and disconnected my phone), the quality dropped drastically for the WiFi. So, I tried using an Ethernet cable, but it shows no internet connection.

Earthlink is a disaster. I paid for internet service a month ago, and they’ve missed four appointments without ever notifying me. Each time, I was left waiting from 9 AM to 5 PM with no call or explanation. I’ve spent over 13 hours on the phone trying to resolve this, dealing with unhelpful and rude representatives. Despite constant promises from a so-called "supervisor" named Wes, Earthlink has delivered nothing. Their service is non-existent, and their customer support is a nightmare. Save yourself the frustration and avoid this company.

This company has given me nothing but bad customer service. I have been trying to set up my internet since 1430. I spent an hour and 20 minutes on hold and when the rep answered they advised they needed to call me back to verify my account. They hung up and never called. Back I have tried to login on the app and through the website. The app says I need to purchase the equipment which I have already done. The website says my account cannot be located. I am over frustrated with this company. They already cost me a day of work and now it is 2040. I have been on hold for an additional 58 minutes and they close at 2100 and someone answered and just hung up on me. I am beyond unsatisfied with their customer service. It took no time for someone to take money from me but now need help I can't seem to find someone. When the bill comes due I'm sure someone would call then.

Hahaha. I wasn't happy with these guys wither total runaround every time I call. I wouldn't say it's good at all. Samantha is a automated AI bot to appear she's answering your complaint, she's not real lol, I work in AI, this is a classic Turing Test, and it passed, lol.

Where do I begin? After being lied to about a 200 dollar card for signing up then lied to about paying a SECOND 100 dollars to just to start the internet I was met with the rudest customer service ever not to mention they sent my first modem they so badly requested 100 for to the wrong address in a completely different state! Missed out of 40 hours of work over 1100 in my check gone because of incompetence then to only be told they can only provide a 20 dollar credit for some slow internet?? After the fact of being told nothing could be done until my first bill generated!

Horrible experience with Earthlink. Got my address wrong and I couldn't receive the device. I tried to cancel the service but they said they cannot refund me since the process and handling fee is non-refundable. I haven't used any of their serivce and even received the equipment and yet I need to pay 80 dollars. When I initially set up the service the guy on the phone told me this is refundable, but that is not what I experienced. Would rate 0 star for this. Please do not choose Earth link.

Abysmal customer service. I spent hours today on hold for phone support or waiting for online chat support to get the situation resolved. At one point I was on hold for 1 hour. UPS failed to deliver my router and then provided ZERO customer service. A UPS BOT sent me back to Earthlink. Earthlink customer service kept me on hold for more than 1 hour, bounced me a round between reps, each time I had to explain the situation again to agents who did not seem very quick to grasp the details or eager to work on a resolution.

We would have taken this Internet if it were not for the terrible customer service. After finding out they didn't provide Internet service to our area, we were forwarded to another department that railroaded us into another Internet provider. They manufactured consent, signed us up using information previously given, and then refused to allow us to cancel. They did not tell us about details about the level of Internet they forced us into, did not listen to anything we said, and tried to sign us up for a fake promotional package as well. Honestly, one of the worst and least professional interactions with people who are actually easy to sell to.

Updated on 07/17/2024: I wrote a review last Thursday about my experience with this company. The worst I’ve ever dealt with. Someone contacted me from the company publicly and privately and said they want to make it right. I sent them my email privately as they requested. I’ve checked my spam folder. It’s been 6 days and no response. Wondering if I will ever get my refund?

When we first got our modem it didn’t work so we sent it back and they sent us a new one. The 2nd one worked and we used it for 2-3 days and everything worked fine. After about the 2nd or 3rd day of using it my girlfriend and I weren’t at the house using any internet and I got an email saying 75% of my data had been used. It didn’t make any sense because neither of us had been home and all of our devices were off. Customer service was an absolute nightmare trying to work with. They ended up giving us 25gb of data that lasted maybe 2 days. So in total, we used the WiFi for maybe 5 days and was charged $136. They refuse to give me a refund so we just canceled the plan and are looking to get internet elsewhere.

Please avoid EarthLink at all cost!!! They are scammers! We thought that we finally had a company that would work in the area that I live in, we had them for a few months. We received two notices that informed us that we were being dropped for using too much internet on their unlimited plan. The first one said that we were being automatically being switched to a higher plan, and then directly after that we were told that we were being disconnected for using too much internet.

They keep billing after I canceled their service and 100 dollars out of my account without my approval before I sent their equipment back. Worst company I've ever dealt with. They hang up on you and steal your money..

After complaining the connection was poor they still keep your $79 modem fee even if you can't reasonably use the internet. If you cannot access the usage link then you certainly have an issue. They don't provide a receipt.

Crap, they have unlimited service with a certain amount of high speed, and they are terminating my service because I use too much, even though it's unlimited with 300 GB of high-speed internet. They said they were terminating my service because I go over my allotted 300 high-speed internet, when that is the only plan they have available and it's a $100 a month. Don't recommend this service. I have issues with the app all the time.

I was under the impression that I was purchasing a plan from Brightspeed since that was the number I called, not the case. When the equipment and emails arrived they were from Earthlink. I attempted to get the equipment working. Had to reboot six times before I received a blue light. I was not able to connect to the service, called tech support and waited over an hour for a call back. When I received the call was instantly disconnected, so I went through that process two more times before I actually was able to talk to someone. They were unable to assist me in making a connection so I requested a cancellation and full refund. Was put on hold for 45 minutes until I talked to cancellations and was told that I would only receive part of my money back, they were keeping $79.95 for shipping and handling of equipment that they could not get to work. Their Support is from South Africa.

I called to get internet service in my area. They said they could get me internet service. I waited for 3 days for the product to arrive. When it arrived I tried hooking it up, numbers were wrong on the modem. They could not get it right. A week I waited till they tried to fix it to let me know that they can't but it took me 54 miles and $3.40 out of my way for a product that they said they could get me and could not get it to me. Got that? Could not get it to me.

Earthlink.net is expensive and it has terrible customer technical service. As I write this I called, because I discovered that people were not getting emails I sent them from my earthlink.net address. So, I called was put on hold for an hour and suddenly cut-off. I redialed 866-383-3080 got a 1st tier tech was told I needed to be escalated to a higher level, was put on hold, waited an hour, and was cut off. I called a third time was put on hold waited an hour and was cut off, This is the third time I have had problems with earthlink.net and all three problems went through basically the same sequence. I get around it by using my gmail address. I warn you, if you sign up for earthlink, and something goes wrong you will have a very negative experience. Don't pick earthlink.net, you will regret it.

Horrible experience with EarthLink. They mailed the equipment to the wrong address after multiple calls of receiving the tracking information to resolve. Equipment never arrived at wrong address or the correct one. Customer service said they would issue my full 79.95 refund, 3 weeks later still haven’t received that either. Now I’m getting emails saying if I don’t return the equipment I never received they are going to charge me an additional 400 dollars. You can’t make this up!!! Getting a manager on the phone is impossible. I’ll just dispute all the fraudulent charges with my credit card company and write as many bad reviews on every site I can find. I’ve got plenty of free time.

Worst company I’ve dealt with period. Dealing with them a month, hours of calls, neither box worked, promised to call back etc etc etc…nothing. Now I have to go to UPS, get label and ship back their boxes…..meanwhile they will only give me $34 back of the $55 they first charged me..it’s never worked…STAY AWAY.

This is the worst Internet I ever had. It's worse than dial up. Can't watching anything because it freezes up every couple minutes. Damn sure not worth the money and they should give people refunds for screwing them over with their crap. I wouldn't recommend them to anyone. People should stay the hell away from EarthLink. If I could give them less than one star I would..

Updated on 06/14/2024: Still waiting for a response from EarthLink after they had a scounded with my 75 dollars. They were saying they wanted me to use a return label on a modem they had sent me with their scam and now I have to go through drama to get all out of my way to mail this back to them. My printer does not work. I cannot print the label. I have to go out of my way to UPS to drop it off. At this point in time mailing back a modem that they mailed me to perpetrate fraud I have to go through extra. They're holding my money as Ransom. That is not what I'm trying to do here.

Worst service I've ever had and I'm 69 and had lots of different providers in my day! Can't actually talk to a human! Been paying my bill for 4 years and I try to call customer service but, huh I'm not on file! I'm on file for them to jack my service up by almost 100%! From 59 to 76 dollars a month! Lose signal to my WiFi constantly! Half the time I have to reboot the system just to get my Internet to work! Not many options but, if you can find some other provider you best do so! This company is the worst!!!!

Have had EarthLink for 3 days, and I already cannot stand it. The slowest service I’ve ever had, plus I was not told about the data limit. For $50 a month, this is unacceptable. The worst plan I’ve had, and on top of it not being faithfully told about the data limit is upsetting.

You charge People for shipping and handling fee for the router, and the additional fee to turn on the service. The funny thing about it if you don't return the router to them they want to charge you $400.00. By the way that was $75.00 for shipping for a 4lb box lol. Plus $50 something dollars. I would not recommend no one to you. Have A Wonderful Blessed Day because you need it!!!!

Worst company ever, I use their services because my old internet provider was not available at my new place, this people fail to confirm if their service was going to work at my location, charged me $100 dollars to send me the equipment, to my surprise when the equipment arrived I had to pay another $100 to activate, this is SAT service so I tried every spot on my house and when I was finally able to get the 3 green lights to work it did not performed as promised, I was not able to use my stream services or use something as simple as my ring cam, I was able to check my emails on my pc but really really slow loading, almost like back on the days when internet was a new thing, made me very upset it did not delivered as promised but I tried to be understanding that maybe is the area I live in is not suitable for this type of service.

They said our home had fiber internet access. (Spoiler: it does not). So we ordered fiber, 100 up/down for $95/month. On the day of installation they gave us a 8 am - 5 pm window. The tech never arrived, but documented that he had come and no one was home. After I called to cancel the install and get my refund, the confirmation email said “your DSL installation has been cancelled.” DSL, not fiber. Indeed, our home did not have fiber access after all. They are disorganized and have no clue what’s going on: From what internet is available to the customer, to the install tech’s they contract with. Huge, huge waste of time and effort. 1 star.

From customer service to the service itself to the cost.. all SUCKS!! They literally make you work just to cancel the service! I told them to just want to cancel because of cost and service (We got the unlimited plan hoping it would be better but it’s not!). The rep was trying to make me turn on my computer, go on their website, do a bunch of speed checks and troubleshoot. I had to tell her I just want to cancel, I just got off from work I’m not trying to do free work for them. She was trying to tell me I can’t cancel without doing all these things for them to collect data. I’m normally very sweet and patient but she made me angry making me work just to cancel. Long story short, she magically let me cancel without doing all the dumb work she claimed I needed to do. Router rental $79. Unlimited WiFi $99. If cancel and not return router $400.

The Rep told me anything to get me on services. I initially wanted to go with a different company but was told they didn’t service my house. Then the plan she gave me was used in less than 2 days but she insisted it was good for my work from home job. I wouldn’t recommend. Then have to make 2 payments upfront. $80 non refundable processing fee. Then pay your first month depending on your plan before you can activate service.

I see why people don’t use them. I paid 30.00 to make sure that my account was secure, because I was only 2 weeks late paying my bill. And then I paid 78.00 today. They took 200.00 out of my account because they said it was a disconnect fee. And then one person told they waived 25.00 from my bill which they didn’t. All I want is my 200.00 back in my account because they lied about everything.

Loss of income and can't afford the service nor can I afford the 200 to cancel services. They will force the payment out of your account. Things happen, and life gets hard. This can not be legal. This is a well-taught lesson to read the reviews before signing up for service with a company.

This was by far the worse experience I ever had with a WiFi company. First they barely told me about the services they provide and the DATA CAP. I called the very next day after installation and now they are saying that I used too much data to get a refund. They are TERRIBLE and a scam. If you don’t like being scammed I highly recommend you stay AWAY from EARTHLINK!

Had the service for about a month & half. The internet needed a new broadband. Was told 24-48 hours. 5 days later still being told call back in 24 hours. And I work home. Missed work for 3 days because 24 to 48 turned into 5 days.

This is one of the worst internet providers I’ve ever had!!! I work from home so of course I need the best internet possible and But when it came to Earth Link the connection is horrible! Even while just watching Tv! No one can hear me while I’m working because I’m breaking up too bad or my internet turns off and back on by itself. I’ve never seen 3 bars on my router only just two! $95 a month will not be what I’m paying for long. I will be disconnecting my services with these people.

I have been a loyal customer since 2022. I moved in 2023 same city I had my service transferred and for months my billing was correct. Recently I noticed my bill had gone up after research I learned they were double billing me since last year. I refused to pay anything else until they resolved the issue. Earthlink disconnected my service. This is terrible business and I've had only horrible customer service experiences since trying to get the issue resolved.

I would leave a negative 1000 if I could. They a local company but are nothing but scammers. They shouldn't be allowed to do business in Texas. They lied to me at the time of signing up completely misrepresentation of the contract. Had I known the real company policy I would have never signed up. I was moving in 5 months and they told me if I moved and they aren't in new area I can cancel and not be charged the 275.00 cancelation fee. They refused to honor this and then told me they would waive it after I called 3x to complain they lied.

If I could give them less than 1 star I would. Their sales person very eagerly told me all of the wonderful services they could provide me when I signed up. They were going to give me a $200 gift card and free access to EasyTech support (which would become a paid subscription after 1 month). I paid for installation and 4 days later no one showed up. After several calls and more than 2 hours on hold, I was told they did not service my address. They service an address 2 houses away, but not mine (even though their website confirmed that my address was serviceable). No one called to tell me they cancelled my account and they left the Easytech support on. I am still waiting for my installation fee to be returned. Terrible customer service. Do not do business with this company.

I would not recommend this internet for anyone. I bought mine May 1. It’s May 14 and didn’t end up getting a router. I just canceled and asked for my money back and they told me no. They said if I wanted to still wait I could get it and use the service. I spent 80 something dollars and didn't even get to use the service.

Updated on 06/13/2024: Once again Earthlink has screwed me over. I sent thier modem back and I wake up this morning and they have taken out 428 dollars. Which now puts my account in to the negative. I canceled this 2 months ago. So now I'm out the 428 dollars plus fees because they wanted to withdraw money from me. I'm contacting the BBB and a lawyer to see what can be done. Stay away from them at all cost anything is better the earthlink.

In my 81 years on God once green earth doing business with this scam artiest outfit is the worst ever! I'm a 81 year old. 100% disabled veteran in a veterans home, My father taught me all about "word of mouth" advertising and it could either make you or break you in a business world, I've already got the world out about this internet company and I've manage to keep 9 potential customer that won't get internet with these people, they're very dishonest! And they STOLE my $69 so called connection fee and even BEFORE any internet service was rendered, in my world that IS stealing! Beware of this company!

I had EarthLink Internet Service for one month. While setup was fairly decent, the quality of the connection never was, nor was the person that I spoke to yesterday anything but obnoxious. Because of his attitude, I canceled my subscription with the same man. Last night, EarthLink ran an ~$71 charge. When I told EarthLink I would no longer be using EarthLink as of 09 May 24, they lost authorization to submit even a one cent charge on my card. As well, I was told that there is a $200 cancelation fee. I told your agent: "Good luck with that".

Horrible service. Paid over 100 dollars a month for nothing. Then when cancelled service never sent the pre paid sticker. Now wants to charge me 400 dollars. Guess what? They're a bunch of crooks and have every email sent to me no return sticker. It's a shame how companies try to scam you. Not getting away with this one.

DO NOT GET EARTHLINK!!!! Please, I’m begging all of you to save yourself from frustration. This company is a real company but they feel like legit scammers. The internet/wifi is SO BAD. Omg it took 7 hours to watch 1 movie because of the constant buffering & lagging & having to restart the modem. I have spoken to customer service numerous times but they can’t do a single thing. Getting EarthLink will be the biggest mistake of your life, I promise you. The worst internet provider I’ve ever experienced in my entire life.

If I could give 0 stars I would. Internet has gone out twice in 6 weeks. I have had to miss 2 days of work for techs to come. First time they never even showed, came today just to say I need a line worker to fix my issue, trying to get someone on the phone is next to impossible and when you do you are then placed on hold for endless amount of time. The amount of money I am being charged for this service is not worth the hassle anymore.

I have had AT&T Fiber installed by them and had one outage due to a connection. So far they surpass everything I have had up to date. The internet is not controlled by them only the connection. Comcast has lying representative and they don't know what they are doing and their connections are not consistent. I even have a customer that used to work there and they were terrible to workers too. If Earthlink screws up they would get calls from me and complaints to the FCC and licensing authorities to answer. Other than one outage I have had no trouble.

I really should have read the comments first before choosing this company, they are so, so bad. First, it is super expensive, second, they steal from your face. If they disconnect you to reconnect you, you have to wait 24 to 48 hours for the service to be returned, they are not empathetic. Those who attend the service lines are the worst trained. After they charge you for paying late, you do not receive the service immediately. after they themselves cause why they were debiting my account many times for many days. And since the pace of life is sometimes so busy that you don't realize it, and when you realize it, they already disconnected you, please, there are better and cheaper options, define or I will leave the company and I will stop saying that this company is what What's worse in the internet market?

Do not get this service!!!! I paid $80 for Internet service. Once the box arrived they told me I had to pay an additional $55 to activate the box which I thought was insane. I guess the first $80 is just to ship the modem to you. After I paid the activation fee, The Internet still would not connect. I have called several times & most of the time they don't answer and when they did they lie to you and tell you that they're putting in an escalated ticket to "fix the issue". After that they no longer answer the phone and they always have a high call volume due to two scamming other people and everyone is calling trying to cancel service and get a refund. I guess I have to just lose $135. I'm not even sure how this company is still allowed to sell this fake internet service!

I have used EarthLink for 3 years because I needed service that was cheap. Because I needed stronger and more GB... I needed to cancel my services through earthlink and go with something else. Customer service is absolutely insanely RUDE. I have been hung up on every time I get to someone. Still waiting for get connected to someone that is "qualified" to stop my services. Been on hold for 3 hours!!!! The moment they hear you want to cancel, they treat you like dog crap. Nor do they want you to. Like they are refusing to do as I request. DO NOT RECOMMEND AT ALL!

How is this company even legal? I get better service off of my phone hotspot. If there's no class action lawsuit pending I'll be super surprised. I have lots of packet loss. At best, the only thing this internet is good for is checking email....

This is the worst company ever. It has horrible wifi and customer service, and there is no way to contact them; how do they even stay in business? It's a shame that we allow these type of charlatans to exist in an echo chamber where wfh and access to decent wifi is at most importance; I've been on the phone with them for the third day in a row trying to cancel service. Shame on you and your entire platform.

I was informed by multiple sales reps that internet would be available at my address. Set everything up, pay then $200. Receive the box and find out that I'm not actually in their internet area. Talked to customer service for only an hour to be informed there is nothing they can do despite their sales reps lying to me. Tech support was rude and cut me off numerous times.

My latest attempt at finding a worthy Broadband Internet provider was signing up with EarthLink. I’ve known about EarthLink since its inception in 1994. Though I can’t remember, I believe that I had an account many years ago. What drew my attention to EarthLink is that it doesn’t own and operate many of the networks it uses for service. Instead, EarthLink uses the established copper and fiber networks of other providers, such as AT&T, CenturyLink, Frontier and Verizon. As a result, EarthLink has the largest customer reach of any wired internet provider, available to around two thirds of US households.

The service is terrible and we can’t even cancel! Internet won’t work. I’ve waited hrs for assistance only to be hung up on. If someone does answer, they are unable to assist outside of their standard scripting. We have requested multiple escalations, which never transpired. No one returned our calls for escalation after two days so we called back and we were told that the escalation was canceled. We have called and asked for cancellation and customer service says they cannot cancel because we have to go through the cancellation department, which does not return your call nor do they pick up the phone.

I wanted order Earthlink today, and time was around 11:30 am. When order setup, I wanted know what is monthly charge because no info for... then person said $90 immediately, asked cancel, and he connected me cancellation department, no one pick up phone then hanged up to my face. I tried between 12:30 pm to 5:00 pm to talk with someone... No one answered... Then 5:00 pm one lady answered, said, "I will hold you and connect to someone for cancellation..." From 5:00 pm to 7:21 pm on hold. And never back. Plus same holding music. I had hang up with a headache. Reported my bank to change my debit card... If they send equipment I will return...if not I am going to dispute the charge. I say it is like a scam... do not get it...

"No Good Deed Goes Unpunished." Keep this phrase in mind dealing with Earthlink Customer Support. Common sense and logic don't always apply to the most simple requests by the customer. REVIEWER DISCLAIMER: I have been a 24+ year CONTINOUS Earthlink customer (I started with Mindspring, then they were purchased by Earthlink). I have primarily stayed with Earthlink for access to my original email address. I have maintained my original email address for 24+ years. This review is based on truthful events as they evolved over a period of 54 days. From my first call (2/15/2024) to Customer Support which ended in a POSITIVE outcome to my last call (4/9/2024) when the Customer Service team member disconnected the call and didn't attempt to reconnect. I rated that call as a NEGATIVE outcome.

Activated account today I am already charged over $150 which I was not told about by representative. Internet speed is below 0.5Mbps… I’ve been on hold for hours to cancel and nobody responds. Please advise!

Terrible tech support. Long hold times, always being transferred and put on holds again. Can't understand the individuals talking, always sounds like a party in background. And after all this I still don't have internet.

Do not and I repeat DO NOT get this service because I ordered it one day decided that I didn't want it so I canceled it the next day and the representative told me that I can't get my money back! So I disputed it with my CC company and received my money back. They are into business to take your money along with the BAD service which I didn't incur but was told from someone else.

Absolutely terrible experience. I had an installation date confirmed, no one came. They keep charging my account for NO SERVICE. All of a sudden it's impossible to even speak to ANYONE on the phone with cancelling my account. I need someone to reach out to me asap to cancel. This is ridiculous.,

Cannot connect more than once device at a time and it doesn’t work or is very slow. Internet still says offline after resetting everything. Says we’ve used 23gb of data in 3 days when we haven’t used it at all. Cannot contact any support, been on hold for hours everyday. Now they won’t respond at all when I want to cancel services. It’s an absolute scam.

I was contacted by someone from EarthLink per our text message. This person wanted me to use Facebook only for their service for games, movies and web surfing. I was then told if I’m not going to sign up under him/her to not waste their time. I asked for several plans and I was told that the 300 mbps is $69 a month. I asked for other plans in writing for higher plans. I was then told 500 Mbps $79 a month and 1000 Mbps (1 gig) is $99 a month. I asked for fees breakdown? I was told by this person: “See if you want to get this service just tell me. If not please don't waste our time. Thanks Anyway." I told him/her, "Very bad choice of words, I’m the paying customer and you chose to have very poor customer service. Great. Now I can report you all to BBB, Consumer Affairs, & other Agencies. You sound like a scam."

After 5 days my internet stopped working. Paid for a whole month. I can’t get on the phone with anyone. Terrible service, terrible customer service. The worst internet ever if you ask me. Getting my money back now.

As someone who has had MULTIPLE different internet services from moving to and from different areas throughout college and early career life. This is BY FAR the worst internet service I have ever encountered. I called to cancel my service that I have had for 9 months. Which up until now I’ve never had a problem with besides being slow here and there. They tell me that they going to charge me a cancellation fee of $150 for breaking a contract. When I signed up, there was absolutely no mention of a contract and told me that I could cancel anytime that I wanted. So basically telling me anything they can in order to get me to buy (not an amazing sales tactic if you ask me).

It could be better in the state the company is from, but in my area they're running a total scam. Strike 1 lied about monthly fee for the router/wifi-gateway. 2 phone conversations both reps said "there's no monthly fee", boom right in the payment breakdown a fee. 1st call I'm told there's wired (broadband) connectivity available at my address at usable speeds (I don't consider anything below 10MBPS usable unless you're just hooking up a ring doorbell system). 2nd call only wifi plans are available for my uses. Then we get it going & their usage counter is suspiciously counting fast in comparison to our old company. Nothing, but YouTube kids vids were watched on a phone, non-game phone usage & looking at webpages on a PC were done in the 1st 5 days. No downloading, no streaming.

I signed up for EarthLink Internet service two months ago. I was asked a series of questions and today that I need the 300 mbps plan. I questioned that, I thought it was too low. I was assured that I could have 15 devices hooked up at the same time and gave no impact. The said person assured me they do not throttle and the optic line is mine only. I now cannot watch a multiview option on my TV. I could the last two months and today I cannot, which tells me they do throttle after speaking with customer service. It just keeps buffering. I feel a little like a bait and switch... This is unacceptable.

WARNING! They are scammers! They lie to you up front and will say anything to get you signed up. On the day of receiving the modem and set up, I had to call customer service support to help me start their service. She was rude, smug, impatient, and unhelpful. When she could not help, she rushed off the phone and told me she would call me back with help. She lied and never called back. I worked on it MYSELF for over an hour just trying to get out devices to even recognize EarthLink. The service was slow, constant buffering and freezing or NO service at all with a 200GB package. I previously had “8 Mbps” only and it worked better than this! I call them back for help and it says we have already used 225 Mbps but nothing is working or has even been used!?! Ridiculous! Scammers! The service associate recommended that we only use one device at a time and turn the internet off to EVERYTHING else.

Scam!!! Do not do business with this company. They are cons. Will have you sign up for services and when you no longer need the service will beg you to stay and offer discounts, the second you don't fall for it, they then say you are in a contract and we will charge you $200 early termination fee. They failed to realize I recorded my call from the beginning and never did they say anything about a contract or else I would have declined. Beware stay away from this company. They also quote you a price but bill you more later.

We sold our house and relocate to a new area where Earthlink does not offer service. Naturally, we had no choice but to cancel our subscription. However, what followed was a series of frustrations and disappointments. Despite our sincere explanation to Earthlink representatives that our cancellation was solely due to their INABILITY to service our new location, they insisted on imposing an early cancellation fee.

5 days of service is ALL we got before running out of data! I paid for a month's service!!!! I specifically told the first moron (when I signed up) what exactly we use internet for (school, streaming tv & music)!!! What on God's green earth made the idiot think 5 days worth of data was enough, is beyond me!!! THEEEN when I called to ask about it, they wanted me to either upgrade or add data!!! $130 later, here I am on the phone AGAIN trying to rectify the issue! I was refused even a partial refund, because "I've received the router & the internet did work" (for 5 whole days)! Their customer service (or lack thereof) is HORRIBLE & so is their internet service! It's one BIG SCAM! Do yourself a favor & run! Run away, as fast as you can!!!!

Do not do it!!! They lie to you!!! They told me only 24 mbps is offered in my area. I told the lady several times what we need an internet!!! I said we have a heavy gamer plus we stream movies, shows, play did online etc… She said, "Oh yes. You will be fine!!!!" Omg now constant buffering, losing signal, low crap internet!!!! Then was told it will be $78 for 1 year but I get acp program so it will be $48!!!! Nope, never seen a bill for $48!! First bill was like $90 then they are trying now to charge me $116.78. No way in hell I’m paying $116.48 for 24 mbps of internet!!! I can go back to spectrum and get $49.99 for a year and get 300 mbps of internet!!! And now this lady says I cannot cancel my service!!!! Excuse me. How in the hell are you going to tell me I cannot cancel!!?? I absolutely refuse to pay them this kind of money for crappy 24 mbps of internet!!!! Think long and hard before you go with Earthlink!!! I regret it!!! And only been with them 2 months!!! Can you imagine what you will continue to go through!!??

I purchased internet on feb 14 for my new home and it has been the worst mistake of my life. Spending over $200 and the internet won't stay connected. Paid for the service and I had to go 2 weeks without internet connection just to receive another modem that keeps going in and out every day. Had to sit in my brand-new home watching dvds due to no connection in an area that I was told Earthlink works perfect for by customer service. My alarm system can't work properly due to the internet going in and out every day for hours. Data runs out fast and I never experienced this before with Spectrum. My data never ran out and I paid my bill the same time every month without any data alerts.

I have never been late on a payment. But here I sit with no internet service. NONE. My security cameras are not working and it's 2am. The last time I talked with EarthLink was 12 hours ago. They LIED and said it would be up and running soon. 12 HOURS AGO. I just returned home from work. I am a survivor of Domestic violence. And for me to not have cameras that are working is almost unbearable. Do I think EarthLink cares. Absolutely positively not...

When we got EarthLink they told us that it was 1 price 79 I believe to me and my partner. The first pay it was over that like a 100. So we called and told them that it's not right. Had to get them to give the price that was talked about. Also the second time we paid our paychecks didn't line up. So we had to pay to get it turned back on. Wasn't told that there was a fee for it and our next bill was 200 dollars. They have horrible customer service. They don't tell you everything. You always find out after the fact. Which is ridiculous. I don't review places. But when they are like this I feel obligated. Trying to get the money to cancel the contract now.

I recently moved and a fast-talking CSR for one of the big companies (I can't remember which one, so I won't elaborate) said there was no service in my area through them, but, not to worry, they can set me up with Earthlink. No mention of data limits. Set up was easy enough, but we burned through the 100GB plan in about a week. They allege that speed will be reduced if you hit your limit. Speed is absolutely dropped if you hit the limit resulting in us using poor mobile coverage to add more data, BUT, the site does not react when you add more time. Twice- once by me; once by my wife, we banged on the button to buy data thinking it wasn't going through the mobile device. I bought about $600 in data accidently. I didn't go into details with my wife, so she did the same thing about a month later. So you go to your email once service is back up and get a pile of emails advising you purchased 50GB for $69.50 for each time you we hit the button.

I was offered FREE internet service throughout the Pandemic due to low income and child in classes at home. I ended this service after 6 months. I am now, 2 years later, being HARASSED by a COLLECTIONS agency!

I left AT & T because of their slow response time to outages & informed them that I would never utilize them again not knowing that Earthlink is under AT & T which I found out AFTER entering in their "contract". Every time I contacted them the customer service they were rude & even if I text/chat they would just leave the message and leave me hanging. I requested a copy of my contract and they never responded. Just quit talking. My service has been more than slow & I could never get answers. I was over charged a few times and never receive my refunds & now that I have cancelled they are still trying to charge me more than the "$200 cancellation fee". I literally just did a chat and the lady just walked out of the chat while I was trying to obtain information about my money.

Crazy, crazy, crazy. First off - all the people I have spoken with in four weeks have been very nice and TRIED to help. There is an endemic problem at Earthlink which is NOT getting better. Every week for a month I have had to reset my password, after webmail becomes inaccessible because of password/username error. Again yesterday! I opened a chat, entered my phone number and email and immediately a message came up that said my telephone was associated with an existing account and it thanked me for providing that. 42 minutes later someone from support joined the chat.

I have been an Earthlink customer for about 20 years. I have recently had nothing but problems with e-mail such as Earthlink constantly dropping my password and making me change it. Today marks the second day without e-mail because Earthlink has a phone number for my account which was disconnected over 10 years ago and they now have a required verification step to change my password. Problem is they send the verification code to the outdate phone number on my account (**) which I have no way to receive. The technician if you want to call her that says I need to go to the next level to have my account verified but there is nobody there (she says on holiday) to address the problem. I realize yesterday was MLK holiday but a holiday today??? You are very close to losing me as a customer.

My internet service been down for two days in a row. I contacted Earthlink to provide me with internet service only to have AT&T tech shows up with at my front door to install their equipment. I do not owe any money but my service been down for over 24hours yet can't get hold of a soul at earthlink to ask simple question as to why I have to pay for slow and nonworking internet service. This is by far the worst customer services and support I have ever dealt with. I have been on the phone for over and hour and still on the phone waiting to talk to a rep to restore my service for my daughter to be able to do her school assignments. Can't wait to get rid of this mediocre services.

I would advise anyone who is looking into this company to save yourself the headache/money & find somewhere else. FIRST OFF- this is a company that requires a CONTRACT. If you get with them and end up changing your mind for whatever reason, you will have to pay $200-$300 to part ways with them. 3 days after my bill was due, My wifi was shut off on a Monday. I paid it that exact same Monday.. They told me they couldn’t cut my wifi back on until the end of the next business day. Also, if I didn’t pay the $25 reinstatement fee within 24 hrs (after I caught up on my bill) my wifi will be back in the disconnected status. So if your wifi is shut off on a Friday & you pay it that same Friday, it wouldn’t resume until the end of that following Monday.

It seems Earthlink has decided a brilliant customer service program to protect your security is to simply lock you out of your email account without notice. The claim is for security reasons they require the password reset. However this is occurring randomly at two or so week intervals and rather than notify one to change the password they simply lock you out of your account and leave you to guess what is happening. Simply maddening to have email in the morning and locked out in afternoon for no reason. I mean I have an account with DHS and we are notified every six months we have 15 days to change our password. I suspect Earthlink is trying to get me to sign up for Norton security at $10.00/month but I already have it. I will likely have to end this account after 30 years if Earthlink does not end this abuse.

This has been the worst experience I’ve ever had with any internet service! Customer service is rude, they charge all types of hidden fees, leaves out vital information and I’ve literally only had the service for 5 days. I would not recommend this company to anyone.

Install date AND times were changed multiple times. The first time the technician arrived he was from ATT saying he had an order to install an ATT service to a business. No. We did not subscribe to ATT nor did we ask for a business install. That order cancelled. Upon calling Earthlink we were informed that they CONTRACT with ATT and it was a 'business' install because ATT contracts with Earthlink. Whatever. The whole scenario was discussed with the installer who had no idea whatsoever that this was an EARTHLINK install.

This corporation only cares about money and no one else. I literally told them. I am only working 1 day a week and can't afford a $110 bill and need help. And they refuse to do anything but keep repeating, The only way to keep my services is to pay the full bill. Or else I lose my service. They don't keep record of other phone calls on the system as I've spoken to them twice today. And the agent only said that I spoke once to the corporation. All they care about is money. They don't care about anybody else's situation or the fact that if they make a payment to them, they could lose their vehicle.

I have been with this company for about three months now. By far this is the WORST Internet company I have ever been with! Customer Service is INCOMPETENT of handling anything you ask! They are very rude they leave you on hold for hours and I do mean literally hours just to come back and say, "Thank you for holding. We’re still trying to get a supervisor for you!" They make you sign up for automatic payments, I made payment arrangements. They took the money out anyway and overdrafted my account!!!

I’m here to update my review. I’m not going to lie, I did have to jump through a few hoops before connecting with the right person. Once that happened, it all went smoothly to resolve my issues and concerns.

Only had few hours, signals is very weak, we can’t see any movies, too many paused, no signal for computer, same to the phone, and they don’t return the fee, they said company policy!!, Had service only few hours, they lied to me, said the signals are strong!!! Feel like stolen!!!

I have been with EarthLink for about a year and today is the day I done had it with EarthLink. I call in last Month to pay a bill as like I always do. Instead of me getting it paid dude just updated my payment. Now I gotta pay late fee for this month cause they not doing their job. Now I got to pay for their mistake. Not only that it sent me into overdraft. I’m not the one to complain but time after time it’s very annoying. 90$ times including late fee and I’m not even getting 100 mpbs. This company a joke. I recommend anyone to BE CAREFUL

Service no good and hidden charges. Would not recommend for anybody unless you don't wanna keep your money in your bank 'cause they will take it as much as they can and not give it back when confronted. Bye.

I have encountered so many problems with their webmail over the last two years. Their agents are generally kind but incompetent and inept. You are left on hold for hours, you get disconnected repeatedly and when you speak with someone you soon realize they are on a fishing expedition and know less than you do. It is always a frustrating waste of time. Today, I was left on hold for five hours (literally!) and Lucas, the agent who had told me that he would check on me after one hour, never called me back. Earthlink is a disastrous, third-tier mess that deserve zero stars.