EarthLink Reviews

I have given Earthlink 5 years to get my service right. At best it was dial up service and I apparently had the best plan. I finally pulled the plug and got Starlink and called Earthlink to cancel. I asked if they would be pro-rating my bill and they said no because I didn't give notice of the cancellation. Now I understand notice, but after the poor quality service and all the times I had to take my meetings to the nearest coffee shop due to again poor service, you would think they would make an exception. Be accountable for the poor service!

I have been with Earthlink since 1993 and have two websites through them. Customer Service has gone down the tubs. I CANNOT GET SOMEONE TO FIX MY ACCOUNT ISSUE! I get told it's Business Hosting Technical Support. OK I call them. I'm told it is Billing. Call billing 4 times over TWO DAYS. I have been on hold for more than an 1.5 hours each time, while the recording plays music and tells me I am number one in the queue.

This is by far the worst service I have gotten from an internet provider. Their customer service is terrible. They are no help whatsoever. I recently made a refund and return request, send them back their product and have confirmed they got it back from them and still haven’t gotten my refund. This is ridiculous. I only had the internet for one day before I decided to return it, it is truly awful, not what you think. Do not buy their internet. I would not recommend it even if it’s the only service available to your location, just use hotspot. Speeds are slow, not what they advertise and my experience has been horrendous. Performance and customer service has to be top thing that they are lacking. Take the advice from me DO NOT WASTE YOUR TIME OR MONEY WITH EARTHLINK. IT IS GARBAGE EVERYTHING! If there was a 0 star option I would definitely choose that one star, does not match my level of upset ment with this failure of internet provider.

First 3 months I pay 40 after 60, so call them up and said via phone I didn't accept that kind of contract or say yes to change it. If I closed contract I had to pay 200 box, am still with increase 3 box only but they still money if you don't be alert. Today all is corrupted. Bad company. Zero stars.

Be aware that if you order this service and it does not work at your house, your original charge of $50+ is nonrefundable. They do not make you aware of that when you’re making arrangements for this service, nor do they tell you it’s really just a cellular internet. Router was delivered and returned on the exact same day and it still cost me $50+. Additionally, I had to spend an hour and a half on the phone to get my money back for the router and the first month of service.

Internet is very slow. For the price, this is not a good deal,

I have been an Earthlink customer for ~five years. Generally, I have not had an issue with their service. A few weeks ago, I noticed that I was having increasing instances of buffering with my streaming videos. I called Earthlink, and they ran some type of diagnostic on their end. They told me that everything was okay and suggested I reboot the modem, which I did. This did not resolve the problem. Indeed, it has become worse. Today, I called their number for tech support. I was placed on hold for 59:43 before someone picked up. I explained the problem to the person, only to find that I had been cut off. The person did not call me back, although I know that Earthlink has the ability to capture the number of the caller. Extremely poor tech support that does not value the customer or their time.

Good customer service. The guy did a good job installing.

I have been trying to cancel my account with ZERO success!!! They trim the wrong information for my email address at sign up so I cannot produce an invoice since I have never received an invoice! They auto-withdraw from my bank account every month. My email is **. Any help in resolving this issue would be very appreciated.

Customer beware, they took $128.75 of our money, $49.95 to send the equipment on 3/24/26. Once it arrived on 3/27/26, we had to pay an additional $78.80 to start the service. Equipment never linked up, then we spent over 40 minutes on hold for support, another hour with support trying several things which never worked. We were then told that service was down in our area, not a great start, and to leave it on to see if it links when service returns, and they would elevate to a higher technical support who would call us back within 24 hours. Today, 3/30/26, we called to cancel. They only offered to refund $39.40 of our $128.75. We were disconnected several times trying to elevate, spending hours on the phone again. Finally got refunded $78.80 of $128.75. Bottom line, if their service won’t link up in your area, you are out a bunch of money before you will determine that. Not a risk I would undertake again, and potential customers should beware.

I feel as if I was totally scammed by EarthLink. I was told I had excellent reception in my area and I was going to get 1,000. What I received was 400 and buffering for 7 days. After 7 days I requested to cancel. They canceled out my subscription and advise me to return their equipment. That was on a Tuesday morning. I returned it Tuesday afternoon via UPS and on Friday they were emailing me saying they're charging my credit card for $400 because of not returning their equipment. I returned the equipment on Tuesday and Friday. You're charging me? I've already wasted $70 startup fee plus a $49 shipping fee. Internet did not work. The salesperson lied to me and I am actually supposed to be getting a refund. This company is really unethical and I wouldn't advise anybody to use their service.

This is the WORST internet company I have had. It always buffered every day and couldn't get online or watch TV half the time. I cancelled Verizon. I haven't had any problems. Since instead of paying $75 a month, I only have to pay $40 a month! I save a ton with Verizon, and service is better.

On March 22 I called in to inquire about service, I was told that the service I would receive from them would be the same that I received now, I was told the startup fee would be $24.95 (didn't happen, later I realized they charged me $54.90). I was told I needed to sign a contract, was never allowed to read it, I believed it would be sent to me via email, never happened. When the man came out to install my service, after he installed it he told me he had cut off old copper wires and that my rooms would not get service because of a mirror I have in my Livingroom, he said I would have to purchase another box to be able to receive internet in my rooms, which was not what I was told until after he had installed, I didn't want to have to pay even more, I didn't have to do that with the company I was using before and I was told it would be the same service, so why should I have to do extra and pay extra, to get good service.

My wife had a rep come into her office. She was going to set it up along with AT&T phone service. The rep had trouble and bothered my wife at the office for an entire day. She does taxes and it is tax season. Everything showed up. The rep could not get anything setup properly. When I arrived. He asked me to change my wife's passwords on some of her things so that he could finish setting up. I said NO.

Earthlink home internet service started out great for about six months. Great meaning no issues with data usage or going over. Then one day, no internet service. Called customer service and they said we had gone over our allotted data usage. Which was weird because in the previous six months, not even close to utilizing all of the data and daily habits were the same. Changed passwords and started data logging and discovered up to 8 gigs of data were being used, which is difficult to do when the router is unplugged and disconnected. Called customer service to let them know, they didn’t care… You will have to purchase more data. Called customer service again and the representative said our plan wasn’t meant more streaming. Guess what Earthlink… I can use my data for whatever the heck I want!! Or what's left of it mysteriously disappearing into the greater ether.

Very upset customer. I was told on sales call that I will not be charged my 79.08 for the service if it doesn't work ....totally free to try. I also called 3 other times because when I received the modem, it didn't have service. All three times I was told to wait that satellites were down and continue trying for free. After 3 days, there was no service, so I returned the modem after speaking to a 4th rep that said I would get the full 79.08 refund (not the activation fee of 49.95 but the service fee of 79.08). The modem was returned and I waited extra time to make sure that the refund had not come in late. Well, lo and behold, I called today and was told I would only going to get HALF, which was still never refunded. The rep stated that WE the customers, are supposed to call back after modem is recieved to further ask for our refund??!!! What a scam! At this point, I have realized this company is totally unethical.

I WOULDN'T RECOMMEND Y'ALL AT ALL. The shipping fee is crazy. They should pay for that. The activation fee is okay because I understand that you have to pay to get it activate. Then sending everyone an email about a $400 charge is being sent to your bank account is unacceptable especially if your service doesn't work and then you don't give people time to send it back. I WILL NOT BE USING THIS COMPANY AGAIN.

They upped my bill without any notice. Sat on hold for an hour to reduce it, got a confirmation but on a text chat, they cannot confirm the rate reduction is in effect, even with the confirmation number. Their resolution? They tell me to call again. NEVER USE EARTHLINK!

Thank you for your attention to this matter! Respectfully.

I just moved into my apartment. Decided to go with Earthlink because of the price. The girl I spoke to, AFTER I made her make it clear that there was NO DATA CAP. I was reassured that I would NOT have a data cap. So I paid a total of $132 to have them send the modem and pay my first month bill. I only had internet for a day to 2 days. Called to find out the issue when I hear, "Oh, you have NO DATA". Then I'm told, "Oh for another $49 we can hook up with unlimited internet." They wanted me to pay another $49 and refund my money I already paid. They couldn't take the money I already paid to fix THEIR screw up, and wanted me to pay more money. I'm 62 years old on disability, I had no more money to pay. This company is a joke. Pay the extra few dollars for a service you know you'll get.

I purchased EarthLink in October of 2025 and quickly realized I used it faster than expected. I needed to send a Facebook post and it nearly wiped out the time I had. I cancelled in November and never got my deposit back. I called them multiple times every month and got the same story. Today it's March and the guy said they sent my refund 2 weeks ago. Still not in my account. He said I had to get proof from my bank and submit it. This company is terrible and I recommend avoiding them.

I am referring to their 5g air..do not waste your time and purchase..they claim it works in your home..tell you to move it around until it works..when it does not they say..the router defective and convince you to get another..when that fails as well they promise a refund once the routers are returned..you return the routers the week after the service activated..no refund after 3 weeks, called and entered chat to verify routers were received because email states I would be charged soon if routers not returned..both reps states routers were received and I would not be charged..and the last rep stated there was no record of a refund..5 days later I was hit with a 860.00 charge attempt for router's I returned to the company.

Very good customer service. Professional and knowledgeable technician. Courteous and helpful. God bless EarthLink. Jesus loves you. My upgrade to high speed is very much appreciated. Thanks for the assistance with my monthly payments. Loyalty program awesome, awesome, awesome.🙂🙌🙏💒

Service is excellent. No lagging & buffering. No complaints at all. Even when working from home & streaming the service is still top tier. My family & I was so impressed with the speed of the internet.

This service was garbage. 2 days, no service. The sales team is South African-based and out to steal your money. They do NO REFUNDS and none are ** workers. Lying is the only way they make sales. Customer Service hangs up on you. DO NOT GET THIS SERVICE. You will be beyond sorry.

I was a customer with Earthlink. A payment arrangement was made via phone and was not honored. After being put on hold for close to an hour on 2 separate occasions, they told me they did not have any notes pertaining to an extension, but only a payment date update. I had to resort to contact them through chat and even that took close to an hour of wait time to connect to live person. They disconnected my service and removed all access to my account online. They told me I could have access to my account again after the payment was updated. They also said a supervisor would call me back before the end of the business day.

I paid $150 for unlimited internet and the rotor then 5 days later got a message say I was out of high speed data then when I say something about it telling them no one said there was a data cap I was just told, "You can still use the internet at slow speed." I do not recommend this company to anyone. They just lie and take your money.

I have been trying to get help for the last two hours. No one responded to my text when I did text, the chat box was a slow response too. I called four times, got through once. Call “dropped” I may have gotten hung up on. We just joined and our internet is not working. Not a good experience. Poor service all around.

EarthLink charged me $50 activation fee and $80 a week later when the device arrived to my home. The connection was extremely slow and lagged tremendously. I cancelled my service before the month was up and returned the device with the UPS return label they provided and the next billing cycle they charged me $434 for unreturned equipment. When the charge hit my account I called them right away, and the customer service agent said: “Oh I show we received your device, This happens all the time” and then he said he would refund it in 4-5 business days. I asked if he could email me confirming the refund, he said. "No, we don’t do that."

They hang up on their customers. They are not competent in installation and activation. They pretend they can't hear you once you tell them the problem. AT&T is the contractor so it makes sense that the things I complain about were crappy. They were supposed to come out and be done in one trip but, instead I had to leave work 2 days in a row. I may just have them take their equipment and end services and stay with my original provider. It may cost more to stay with the original but, at least they have reliable service and decent customer service.

Great service. Hands down. Been with Earthlink for about 20 years. Seems like I will be with them another 20 years. I always recommend them and no other company period. Try them and you will not regret.

Earthlink promised download speeds of 450mbps but despite working with their tech people online for hours, only about 30mbps was achieved. They agreed that the service wasn't as offered and gave me a partial refund, but still charged for installation and activation despite my cancelling day one. Then, I returned the modem, they acknowledged receipt, sent me many threatening letters the representative told me to ignore, then charged me $434.00 for the modem. Hours on the phone with these people, like dealing with a many headed snake, where none seem to communicate with the others.

My experience was horrible!! I was assured EarthLink would work in my rural area. Immediately was charged $54.01 to have router shipped and account opened. Router arrived 2 days later and was immediately charged another $69.11 to activate router. It never connected. Spent numerous hours on phone with EarthLink, much of it on hold, and never received the promised followup email with ticket number nor call back from the troubleshooters.

It was bad. I had to call them 3 times and on the second call the supervisor hung up in my face. They are rude, disrespectful, and liars. I was told I will get a credit on my bill from the time that I didn’t have Internet three weeks. Pay the additional $50 to upgrade. A week later I get a bill for $59. I only had the Internet service for three days. I spent a total amount of $120 in one month when I only got the service for three days. They told me my first two bills would be $30. Lie. I would never recommend them to anybody. They are not a good company.

The WiFi we get is slow, and they raised the price $20.00 per month without notice or reason. Not good to treat new customers that way for the sake of profit. It's bad business practice if you're interested in making customers happy.

I choose this company because it advertises unlimited no throttled internet yet it doesn’t state unless you search through their very outdated website that this only applies to fiber internet not wireless. Getting a hold of them in both excessively time consuming since text will put you in a endless loop as it times out if you or they don’t respond within like 10mins, online chat has the same problem and calling them is a gamble as they will send you around based on key words and don't pass notes to the next guy causing you to repeat yourself every time. The worst of all is their router return policy costing 400$ yet they don’t keep track on you returning it. Forcing you to talk to them and prove it.

I will not give a rating because I am not satisfied with the service. It worked for 2 days and then will not connect. I have spoken with people thru FB Messenger and they will not give me a number to call and speak with a human. Everything is thru message, it has been over a week and they keep telling me they promise by the end of the day it will be working and still not working.

I had a bad experience every time I called Earthlink. First of all the original person I talked to lied to me about several things. She assured me I would not have to pay a monthly fee for the modem and she told me that you had phone service and that would be included. Also that the rate would not go up. The second time I called the guy basically told me "too bad". and said he would let customer service know. He also sounded drunk. I decided this is a very shady outfit and wanted to cancel. This time they told me "Too bad" again and I would be charged a cancellation fee. I do not think this is fair and I still want to cancel. Ms. Casey

I would put 10 stars but can't. lol. On the real though, these dudes Hanns and his manager, Dixon were beyond cool as hell. On top of that, Hanns did an excellent job setting up and installing everything, went the extra mile by having a great conversation... His manager Dixon was heck of cool too, he offered us Gatorades and just all in all, awesome guys who did an awesome job!!

When I called Earthlink to order the 5g internet service, and talked to the salesman, he told me that when I receive the router, all I have to do is activate it and plug it in, so easy and make sure to put it near a window. I received the router today and was very excited because I’ve been using my hotspot for like two weeks which has been very inconvenient for me. When I tried to activate the router on the Earthlink web portal, a message appeared that I have to make my first monthly payment before it would even be activated. The salesman did not mention anything about me having to pay my monthly payment when I receive the router in order to activate it. I don’t have the money right now, which is $80 and I wish somebody would have told me that.

I recently purchased an internet service with EarthLink and it is extremely disappointing. First of all, they charge $49.95 for router shipping and handling where other service providers come on-site for free installation. Secondly, the instructions say the router has to be placed close to the window. The speed was extremely slow and a normal YouTube or browser in iPhone had a huge buffer. In the first interaction the agent did not mention that the initial payment is just to get the router at home and you have to pay immediately for the first month and modem charges ($15). The modem charges are also on monthly basis. When I cancelled the subscription, they did not even provide a refund of the initial shipping and handling of the router.

Everything was to my satisfaction, detector installed, the system was amazing. He was a nice guy, very informative, very patient, very understanding and he did a very good job. I would recommend it to family and friends, which is very good for people who need assistance.

BEWARE!!! DO NOT USE EarthLink. THEY ARE SCAMMERS! I REPEAT, THEY ARE SCAMMERS! I downgraded my plan TWICE. They kept charging me for unlimited both months and then said they had “no record” of the change. I had all the customer service transcripts about the downgrade and they STILL REFUSED TO REFUND ME.

Absolutely awful. There is no new contract when your previous one is up. They have poor communication and fail to remind you that there is a cancellation fee of $300. The package I was paying was already $70 for slow internet. I had to call 3 different times for the cancellation process to happen. I would not recommend EarthLink to anyone looking for new internet.

Hopefully, their onboarding and training of new agents will emphasize the need for truthful and accurate descriptions of the products being sold. Hopefully, their customer support people (in any part of the world) will be advised to escalate calls like this to their immediate management. When escalation is requested, they should not put you on long holds before advising that escalation is not possible. I'm upgrading my rating to 3 stars because somebody in the organization was able to take responsibility.

Ever since I’ve got EarthLink Internet I’ve been getting the runaround. Someone always tells me something different when I call. Manager was supposed to call me, but it never did. So I called them to figure out my bill as they told me something totally different than what they should’ve. They were charging me more than what I signed up for and they don’t tell you about the $200 closing cost fee if you don’t do the whole 12 months. Until you’ve had enough and you wanna close your account out that’s when you learn about the $200 fee to close out your account.

Excellent company. Hands down best internet service. Fast, Installation was incredible. I'm really happy with them. Customer for life, billing is simple, look if you need internet please consider EarthLink. 😀

This has been a NIGHTMARE! 7 CALLS TO CANCEL SERVICE Which included LONG WAITS, DISCONNECTED CALLS ETC. ALSO I NEVER RECEIVED ACTIVATION OF INTERNET. $49.99 I was told for activation fee then $69.12 for 1st month, of which I never used. Service was never activated! Only refunded half of the $69.12. With all of the calls I was beginning to think I was being scammed..hummm maybe I have....UGLY EXPERIENCE!

I contacted Earthlink to get rates for internet, phone, and tv service. A representative there told me what they offered, but would have to refer me to Breezeline, who they partner with for the tv service. The rep said she would make an order for me and send it to Breezeline and a representative there would contact me for rates. I made it clear I am not making an order; I just wanted some information. She reiterated that making an order was just a formality so that the Breezeline rep would have needed info. to help. After waiting over 24 hours, a Breezeline rep never called. Instead, two days later, I get an email with the order from, Breezeliine, confirming "my order" with the prices for internet, phone, and tv., as well as a date for installation.

I ordered my 5g router at 9 am eastern. According to Earthlink website order before 315 eastern time you get same day shipping. The representative told me I would have it by Wednesday since I ordered it early Monday morning. Earthlink website said the order was pending. I called Tuesday morning to find out why my order did not go out on Monday. The representative and supervisor sounded lost. They promised me it would be delivered by Wednesday, when I asked them where it was located since I was not able to track it they said they did not where it was. They refunded my shipping and said I would have it by Wednesday. I called ups and they said it would be to me by Thursday 8 pm or Friday for sure. So if you ever order the 5g router from earthlink before 315 pm, make it goes out the same day.

I was with Frontier/Verizon and transferred to EarthLink. Why you ask? Every two weeks F/V was having an outage. This is important to this story. There was an outage almost every other week. Now my daughter and I work from home and have to have Internet to do our jobs. So being without internet has become and expensive issue. So I had no choice but to look for another Internet.

This is the worst customer service I have dealt with. I have been trying to get my card switched for hours so I can use the internet and when I was explaining to the extremely rude tech support agent. I was asked, what about the card on file? Does it not have funds on it? Not acceptable. At all. Then when I insisted on speaking to someone else I was hung up on. Now I am on hold yet again. Waiting to get this figured out.

My upgrade to fiber optics went great. Juan was timely, friendly and very informative. The work went quickly and Juan was very neat. The customer service person was very helpful by answering all my questions and even helped in reducing my rate since I have been a customer for over 20 years.

Worst customer service I have ever experienced in my life. I have been calling and trying to log into my account for over 8 months now. Always a tech issue on EarthLink's end, call they hang up after you do the teleprompt garbage. Now I'm being told, "I am not aloud to cancel my service, until I pay the next month's service." That sounds like extortion. How are you going to tell me I'm not aloud to do anything. It's my service. Get better customer service, very unprofessional the way you think it's ok to talk to people the way you do, then hang up when someone challenges the extortion you are trying to get away with. I will be reporting this to the proper agencies as well..

Salesperson was very helpful and friendly, but the prices they offered online are not reflective of what they actually charge you. I was quoted $74 (not including fees) for their 5G Home Internet when they advertise it as $60.

EarthLink is a great service... For high speed internet... But is expensive for a AT&T third party... I love my service but I wish I had more control over my router...

Earthlink stole money from me for 5 months. Disconnect my service after I changed my billing date. Every month it was the same issue trying to get payments. When I explained it get paid monthly once a month they changed my billing date and still turned my service off. Earthlink is the worst internet company and I will let the world know.

I ordered the service, and was told my router would arrive on either a Friday or Saturday, which it did not. It was the following Monday. Once I got it, I called to have it activated, only to find out after about 5 or 6 hours of calling, doing what they said, which nothing worked because the router was bad. Called back the next day, which was 2/24/26, to cancel everything out and just get a refund, only to be told I would not get all of the money I spent just to get the equipment and pay the first month of service. And if I don't download or print out a shipping label to send the router back in 30 days, I will be charged 400$ for something I didn't even use. It's like I went to the store and bought dead batteries, which makes no sense.

I've been with Earthlink for about a year in a half. Never really looked at my bill. Was told I wasn't on a plan anymore. Was being billed monthly. They never informed me about the changes. When I asked was told they don't notify you about changes. That was the first thing that pissed me off cuss my bill went up to 94 dollars then I was trying to pay my bill they said it was 102. Rremind you I had a 3 day grace period before late fees. They telling me I'm paying late fees for January. Make it make sense. The operator was unprofessional and wanted to argue back. Was refusing a supervisor. Claimed they put a supervisor on. Sounded like the same young lady I was talking to. I will be discontinuing my services. Y'ALL NEED TO DO BETTER WITH COMMUNICATING WITH YOUR CUSTOMERS.

Earthlink is scamming people by telling them they are in a "partnership" with AT&T and that they were the provider in our neighborhood when in fact Earthlink AND AT&T are both Providers of internet fiber in our area. So I signed on with EarthLink. Well I needed my cellphones wireless on a bundle plan. Earthlink didn't offer that so I called AT&T. They did have a Wireless internet and cellphone bundle plan and guess what i found out? That's right, AT&T DOES service our area. So After having Earthlink for about a week i canceled. OH BUT WAIT!!! There's a $200 early cancelation fee. And they tried to take it out of my bank but I put a stop to that real quick and then went on the BBB website and filed a complaint! STAY AWAY FROM EARTHLINK.

I switched to Earthlink from AT&T for a discounted rate with the same service. I made the switch, then called AT&T to cancel service. During that call, AT&T offered me a better deal, so I switched back. I then called Earthlink to cancel. Instead of just letting me cancel and return the router, they informed me that I was on some kind of contract and I, therefore, would be charged a $200 early cancellation fee. I don't recall ever being told about an early cancellation fee and it's such an outdated policy that it never occurred to me that there would be one.

My experience with Frontier/EarthLink was amazing. The technician who came to the house was very friendly and helpful. The internet is great!!! I would recommend this service over any other provider.

My husband called this number thinking it was At&t customer service. This company told him yes. So he told them he accidentally cut the internet line and he needs someone out to fix it. My husband is not the greatest when it comes to handling these things and I was busy with our grand. I did hear him ask several different times if this was at&t. They continued to say yes. Again I was with our grand. Finally about 20 minutes into the phone call I hear him say no i dont need that and I dont need that. I looked at my daughter and said this is definitely not at&t.

I had Earthlink at my house and it was not great internet, but I live in the woods so 100kb/s download speed was better than nothing and I could stream Netflix mostly without issue. Then my roommate who handled the account moved out and was unable to transfer the account to me. This meant I had to sign up again and get a new router. I get everything setup fairly easy, but I no longer get internet. In comes their customer service who jerked me around for a week, lying to me about putting my tag up the chain and always telling me to turn it on and back on again despite having already done that and opening with my inability to call them from home without internet. Cue today where I froze in a snowy parking lot while on hold for an hour, and they eventually lied to me and told me they don't provide internet in my area and shuffled me to cancellation.

An Earthlink representative told me to pay $53 for wifi router, I paid it, when the box comes its $83 to activate it, the representative didn't explain that to me, I called. Asked for a refund. They will not give me my refund due to their negligence.

Very good, easy to set up. I haven’t tried it out yet, but I’m sure it’s going to be great, seeing how I just started. Recommended to all my family and friends.

Customer service is nonexistent. Communication is nonexistent. Reliability is nonexistent. Save yourself the stress, wasted time, and frustration. Choose literally anyone else.

Horrible company. My girlfriend has spent the last three days trying to get this thing figured out not allowing me to get involved due to my lack of patience. Shes been put on hold only to be hung up on multiple time. Asked for a supervisor only to be told by the customer service rep that they are the supervisor. And worst thing is that they have no reps to send to your home to help troubleshoot. We were told to have the modem near a window or walk the modem around the house…it isn't wireless.

I received the router and activated the account 2 days later. We hooked it up and it did not work. I was on the phone with customer service for a very long time trying to get it to work. The rep said there was an outage in my area and to try in 24-48 hours. I tried the next day same thing on the phone with customer service for a long time and it did finally work! It worked for about 4 hours then stopped. I called Earthlink again and went through the same thing as the day before. Then was told there was outage in my area again! I told them I wanted to cancel the service because I needed reliable internet. She said when the router was received (which it was 2/5/26) I would receive a refund of only $44.43 after I paid an activation fee of $49.95 plus tax and months service of $64.90! I only got to use the service for about 4 hours!! I would NEVER recommend Earthlink to anyone EVER! What a rip-off and I still have not received my refund!

Just for my box today haven’t plugged it up yet so I will leave another review afterwards but excellent so far. The customer service seems to be really good. I am fixing to plug it on and see how the actual Service is. Will come back an update later.

I’m new to Georgia and wasn’t familiar with ISPs in Macon, so I chose EarthLink. That was a mistake. From month one, the experience has been awful. Representatives give different answers every time you call about the same issue. Promises are made and never honored. Tech support is ineffective, and customer service is shockingly rude—clearly uninterested in whether you stay or leave. I pay my bill on time every month, without fail, and it genuinely does not matter to them. After doing more research, I also realized their pricing is completely unreasonable compared to other providers.

The installation tech's arrival was timely. From the beginning he was professional, courteous and patient. Knew his stuff. Got the new modem/router installed and running, explained everything he was doing, and answered all my questions. Am quite pleased.

Do not pay these people with debit card. They will steal money out of your account whenever they want without permission then you have to fight with them to get it back and their customer service is the worst I’ve ever felt with no one does their job. They just put you on hold. Do not trust them with your money.

So far so good. The service technician that did the installation was super great and caring. When calling Earthlink, I love not having to wait all day for a service rep and they were very helpful. I would recommend this service.

The cable has not been entrenched, so the job is not finished yet. Install tech was professional and fast. Internet speed is good. I can give a higher rating once cable is entrenched.

I did not order this and I do not want this. Men came in an AT&T van. I ordered AT&T not you. I have never heard of you. I called and told the man to take it out because I did not ok this. This is fraud. Do not send me a bill for something I did not order.

Overall things are alright, BUT I am disappointed in the constant delays with the all too frequent circle because of too many people online at the same time. I am not accustomed to having this problem, and it is very irritating to have so many constant interruptions. I feel certain that Super Bowl Sunday will be a nightmare.

I would not recommend their 5g wireless home Internet to anyone. There web page states no data caps, prefect for streaming tv and gaming, as shown on there web page below. ** My family got the top-tier plan for the 59.95 unlimited. No unlimited in their plan, within one week, my TVs wouldn't stream shows. My wife was told she needed to purchase more data to watch tv. So she spent more money on the top-tier plan. We called customer service to get told this is how their unlimited plan works. The one with No data caps, no throttling, and was perfect for streaming tv, and gaming. As shown on there web page above.

They deserve negative stars. Do not use these people. I canceled my service before it ever began and they still shipped a router. I then had to return the router. I received a return receipt and good thing I retained it. I got a bill for $400 saying I hadn't returned the router, all this after numerous phone calls telling them I did. I eventually got the charges reversed and then a month later got a $43 bill charged to my card. When I inquired how I could possibly have a bill when the account was canceled and router retained, they said it was for additional services that I had not canceled. Unfreaking believable. They are 100% scammers and by the way, they also will absolutely refuse to send an email confirmation of cancelation. This is because they don't want a written record of their deceptive business practices. Run the other way from this outfit.

Upgraded from DSL to Fiber internet connection. Everything went perfectly. Made an appointment and the technician showed up at the scheduled date and time. The technician Installed the new Fiber cables, connectors and associated modem box. Moved the Ethernet cables to the new modem and only minor changes were required to the Wi-Fi name and password to match the old wireless modem settings. All devices worked perfectly. Internet speed improvement is fantastic! Well worth the upgrade.

At first, the Internet was great was no lag to it. Nothing well then within 10 days, I supposedly had my data reach, which then it turned really bad. The Internet wasn’t even strong enough to run Netflix. I also think it’s false advertisement because they told me it was all unlimited, but then I had a 500 GB data cap. So then they wanted me to pay more for more data.

My router arrived quickly. The picture on my TV and laptop are excellent and the speed is very impressive. I would easily recommend to friends and family members. Beats Comcast by a mile.

EarthLink is absolutely the worst company I've ever dealt with. The billing is idiotic, they are very uneasy to communicate with. A horrible company, I highly do not recommend it.

Horrible. Just got it and internet sucks and... I just got internet less than a week ago and nothing but problems. No internet and no resolution. They don't care.

I only had their service for 18 days and the router went out on a Thursday. I called and they said they couldn't get to it till Tuesday the following week. That was too long for me to have to wait, so I called Xfinity on Friday and they had it running on Saturday. Meanwhile the cable is still laying across the front lawn. It was never buried. So I call Earthlink to cancel my service. So Monday they hit my card with an early cancelation fee of $300! It's not my fault their router quit working, and they can't bury their cable! Talked to a woman on the phone, and she said they wouldn't refund me my money and if I didn't return the router I would be charged another $300! Do not use Earthlink!

This company has lied to me multiple times on pricing and when the bill would be due. They said after 30 days, but it turns out you have to pay within a week of the service installment date. I figured just a lack of communication, but then I was quoted for one price and ended up getting billed 30% higher than quoted. So then I get on the app and pay my bill in full and double-checked my due date, only for them to cut my internet off a week later. I called to work it out and see what the issue is and got no answers and come to find out they returned my payment and had no reasons why, so I had to wait for my next check the following month but within 7 days, I was charged $90 Internet and $230 late fees (at last check), they closed my account and tried to destroy my credit. A week late. I would not recommend this company for your worst enemies, much less family and friends.

The one star is for my final few months with Earthlink. We had a long relationship, and I was happy for the first 20 years. Recent changes at the company tested my loyalty, and finally one representative, Travis, in the Executive Relations department, chased me off. I feel like I grew up with Earthlink--I barely remember the Compuserve dial-up service that I had at the turn of the century. I loved that they were scrappy and they provided good service and support.

Updated on 02/10/2026: I contacted Earthlink because we have had continued issues with Frontier not working properly. Earthlink said they had fiber available so I signed on. I was charged a one time $49.95 activation fee. They mailed me a wifi modem and on January 25th, I plugged it in but had poor service - I was charged an additional $78.95 for a monthly service that same day. I also called them. That same day and canceled the service. I was told they would issue a full refund for the $78.95 within 2 business days. I have had to call back twice and the funds have still not been refunded.

I would give zero stars if available. Modem would not activate, and after numerous calls, the last agent instructed that I wait “24-48 hours” and call back! Returned the modem a month ago, and keep getting the run-around regarding the refund. Save yourself the trouble! Avoid them!!!

I really do admire and appreciate Earthlink for giving me an equal opportunity to become a valued customer. They were truly patient with me and expected nothing but the best. Customer satisfaction is what's guaranteed when I communicate with Earthlink and that's what they offer. I highly recommend anyone to do business with this company because it's worth every second of it. Thanks Earthlink!! Keep up the great work.

I didn't realize Earthlink used AT&T infrastructure. I probably would've done a side by side comparison before I signed up, but my hatred of AT&T and Comcast was the driver for the switch. That said, their installation staff was awesome! They fixed the snarl of garbage wires that other AT&T installers left on the lines for over 5 years. I hope my neighbors appreciate it because they corrected their lines that were hooked up incorrectly. As for streaming, fiber is way faster than cable. What a difference. We'll see how it holds up over time and if there's issues in the rain (but that was probably just Comcast or the snarl of garbage at the pole).

So I have been using Earthlink for about 2 weeks now and I confirm EarthLink is a scam. Took me 30 mins to load this page, and I'm paying $100 for what is supposed to be 5G. The unlimited plan isn't actually unlimited. 500 gbs then you gotta pay for more. The customer service is weak and worthless

I ordered EarthLink and waited for my internet box. The app said it had arrived, not at my address but a different country!! So I talked to customer service and she said she was going to send me another box and fix the issue with that box. I receive the 2nd box but I decided to go ahead and cancel my service. They send me a shipping label and I send the box back. I have a tracking number from the label they sent me and it said it arrived at the dock. Now they take 433 dollars out of my account because they are saying they never received the box!!!

Terrible. On hold for 30 minutes just for them to tell me they'll call me back. Then proceeded to tell me that if I don't send the router back within 30 days I will be charged $400. WiFi is slow, no fixing it. I would never ever ever recommend this company ever. Burn it to the ground.

The telephone agent explained the three month promotional charge and then what the monthly charge would be after that. At no point did she mention that there was a $14.95 charge to rent the modem. It came as a shock when they processed my first payment on my credit card. This actually would’ve made a difference in my decision. Undisclosed charges are unethical.

Worst company ever! I’ve spent a MONTH just trying to get the equipment. They sent the wrong one and no one can help set it up with the right one. No one returns phone calls. They’re all rude. WORST! No one reaches back out like they say they will. And I was STILL charged with ZERO internet access because none of them no what they’re doing. I’ve been polite every time. No one knows what they’re doing. People “escalate“ the situation to the wrong department and no one even reaches out. The first person typed in the wrong address. I was told someone would contact me in 30 min… no one did. Terrible. No stars if possible

We had our service installed on January 7, 2026, and it is January 14, 2026. I have called EarthLink tech support every day, begging them to dispatch a technician because we are experiencing an unstable signal. Their solution was to send me a D-Link wifi extender at no charge, which is NOT wireless. I installed it, and it does not work. I was on the phone with their tech support. Nicole was helping me install it. She put me on hold for a while, and she came back on and said I need to go purchase a new modem. I immediately asked to speak to a manager, and Nicole said that Melody would call me back. I have yet to receive a call back. Tomorrow I will have to call them again!! Please note that my service was installed 8 days ago, and many important business calls. I work from home! My husband is furious, and I am beyond disappointed and will have to seek legal action if they do not resolve the issue!

EarthLink is terrible. Stay or clear of them. I returned my equipment because of the service was terrible, it was hard to get customer service. Then I returned the equipment a week before. They said I had to using the label they told me to and they still charge me the $400 fee. I have a charge for $433 then the same day later on, I got another charge from Earthlink for $433. I tried to speak to someone about it, and trying to get customer service is a nightmare. Steer clear of them if you have any decision in it.

What a terrible experience I had with these people! I told them I was moving out on October 15 and they continued charging me through January. Every time I saw another charge I called them and I told them I don’t live there anymore and I told you I was moving out later I said, and I called you on such in such a date and this other date too. They never had any notes about having me having called before. It took forever for me to get them to do anything. When they finally refunded me, they refunded me for two months, not three and they refunded me for $15 less than what the two months added up to. I’m so tired of dealing with it. They can keep the money they stole from me. All I can do now since I don’t want to fight with them anymore is to try to warn you people to find any other organization to provide your Wi-Fi. Horrible!!!!

Horrible experience, tried to cancel the service, and they asked me why, I stated bad customer experience, the guy hung up on me, I called back. He hung up again. Called and asked for a manager (Nick), explained my situation, after about 3 minutes he hung up. I had to contact my credit card company and dispute the charges, so be careful!!!!

Thank y'all for this service. I’m gonna tell other people about y'all service and that y'all very much respectfully on the phone with your client and the internet works very well and I promise them that they will enjoy it.

Customer service was the worst ever. They didn’t understand what I was asking about and they did not know how to show me how to hook up my device and I’m a new customer. I talked to three customer service people two of them kept hanging up in my face. The others didn’t understand what I was talking about.

Liars and thieves, they tell you it cost $xx.xx but it’s a lie. They tell you it picks up at your specific address after inputting your address into their system. Then when you return it you can’t get all of your money back because for some reason it cost them $50 to ship you a small router. Well not them. It cost you $50. But they won’t tell you all of that up front. I guess this is how this business stays operable by stealing from innocent people and lying their way through everything. DO NOT take a chance on this company.

This company is not reliable or anything they say they are. Our service was on for a week, now we cannot use any of our phones, tvs, or anything internet. And then they want more money to add to an unlimited plan? Make that make sense. Avoid this service at all cost. Their customer service is nonexistent and they will not help at all. They will up their prices on you and make you wait a month to start your very limited wifi services.

I have been with EarthLink for two weeks, and now, experiencing an outage already. No internet, waiting for a technician to come out to try to fix the problem. Therefore I'm paying for a service that I can't use!

First they lied about the speed and I only got 18mbps not the 300 or more I was told. Their customer service is terrible and they refused to give me back all the money they charged me. One star to too much for this company.

This is the worst service ever!!! Every single month for some reason “service is down in my area” not for an hour or two. We are talking days and weeks! I’m now on day 4 of no service and yet no answer to why! However never any for of adjustments on my bill or anything else for the continuing inconvenience or no internet! Please do not do business with them. It is awful!

We just moved and somehow my husband ended up talking with Earth Link, not sure how. Well, our rent includes wifi, so we tried to call and cancel, guess what? They have hung up on us 4 times! We are still fighting to cancel! Save yourself the time, DO NOT sign up with them.

Updated on 01/21/2026: Was told it would be fixed before Sunday. When I called Saturday to follow up, I was told nooo...not Sunday in a condescending tone. By Monday... Nothing. The person I spoke to then said she'd escalate it after she was unable to activate my router despite removing the sim chip several times and resetting. Was told to follow up Tuesday morning... I did. Was told it would be activated by evening. Now it's Tuesday, Jan 20 at night. No connection, and the chat agent was useless and blew me off.

Your customer service is terrible! First off your salesman lied to me and told me I needed 2 gigs when I only needed 1! Every customer service rep is from another country and barely able to speak English!! When I called to resolve the issue some foreign lady that couldn’t speak English told me I had to pay for the 2 gigs when I didn’t receive them (she didn’t have a clue what she was doing). I spent 3 days trying to resolve this issue and finally told them that I wanted to speak to an American from the United States that spoke ENGLISH!!! They transferred me finally after I had to threaten cancellation of my order!!! The AMERICAN lady resolved the issue in less than 5 minutes!!!! I wish I never changed my service (speeds are slower than Astound)!!!

So disappointed to know that EarthLink is none other than Frontier. What I have gone thru with this company is just awful. Bait and switch. Cut off frontier just just get earth link aka frontier. Now I have 3 bills coming my way. So very unfair. Wouldn't even credit me on the other bill for all the time I lost being able to watch TV. I pay for Netflix too and couldn't watch it. Then the representative tells me it's me TV. Well guess what y'all hooked me up and my TV works fine. So I'm at your service again. How do you intend to make me another valued customer?

The technician showed up on time. Very pleasant and did a great job explaining to me what needed to be done. We stopped our internet service because our house was being rebuilt and as soon as we move back in we started back up with EarthLink who we had before.

Signing up for EarthLink internet was one of the most painful things I’ve ever endured. First I waited 5 days for the equipment to arrive. They promise a fast internet and great customer service and they have neither. We had Verizon for a few years and never had issues. We just moved, and Verizon was not available so I chose EarthLink, since they boasted of fast service with no buffering. That is a blatant LIE. I was on the phone, texting and chatting with them for DAYS trying to make my service work. It was painfully horrific. The fastest it got up to after resetting, unplugging and having them reset from their end was 25 mbps download. But that didn’t even last. I had to reset it several times a day.

Earthlink is terrible, it freezes more than it works. Customer service is very rude and won’t listen to any of the problems you try to discuss. They just talk over you. Biggest waste of money. Mine only half way worked for 11 days with only one tv going (and not all day) and two security cameras. It’s now saying I used my plan up and wants more money after just 11 days.

Horrible, horrible company, horrible customer service, horrible value for what you get. The internet service is slow and buffers all the time and in the middle of a show I lost internet service on every show I ever watched. When you call customer service they promise to call you back or get back to you and no one does. They do not fix the problems, they're only goal is to get you to sign up and then charge you a $300 cancellation fee when they don't make good on their promise. Stay far, far away.

Customer service is nonexistent! After an hour + waiting on hold for a live person, I gave up. I left my phone number to be called when someone was available (supposedly in the order the calls were received). It's been 3 hours now and still no customer service. I think it's time for me to find an internet provider who is willing to earn the overpriced service charges instead of putting up with this unethical CRAP!

EarthLink has been good service for me, I have no complaints. They provide my Internet needs without any issues, I scroll the net, watch movies and my children play their games Xbox, or PlayStation and my service allows this without issues.

Two Emails from April and July of 2023, that had lain in my Inbox since then, Disappeared when, seeing their relevance to a lawsuit I'm about to file, I decided to move them from the crowded Inbox, to my Limbo file, that I use for important matters, so I can find and use them and print them more quickly. When I pressed enter, yesterday, and again today, first one, and then the second, disappeared, both from the Inbox and the Limbo file. Earthlink probably has a copy of each on its Server, but no one will help me! I've spent close to an hour trying. Losing them is not an option, and the ones who sent them, arrogantly to me in 2023 are not about to repeat their mistakes!

I am extremely disappointed with the way my recent service request was handled. I spoke at length with a customer service representative to explain that I would be relocating to a new home and specifically needed to open a new account, not transfer my existing one. I made it very clear that I work from home and wanted the flexibility to move at my own pace while maintaining internet service at both locations. The representative confirmed that he understood this request and scheduled the new account installation at my new address for one week later. Despite this clear explanation, on the evening of the scheduled setup—a Friday night—I received a notice stating that my existing service would be disconnected at midnight. This was shocking and completely unacceptable, as I had not authorized any disconnection and relied on that service to work over the weekend.

HORRIBLE, HORRIBLE, HORRIBLE company!!!! I called them after SUFFERING from Spectrum. Their whole Sales Pitch kept saying it was a Month-to-Month service - No Contract. Then when it was time to “sign up”, the terms said it was a 12 Month Contract. After I asked about it, then the guy said yes only for the First Year, then it goes Month-to-Month. If I tried to cancel during the first year it would be a $350+ charge to cancel. Because I was desperate to get rid of Spectrum, I agreed.

I read a review of someone that got EarthLink and it never did anything and that’s exactly what mine is doing, nothing. I paid $49.95 for their equipment and $75 for the first month of service and haven’t been able to connect at all. After at least 10 calls to customer support still nothing. This has been the worst experience ever. The customer support team is so incompetent, all they tell you is we have escalated your request, it’s been a few days shy of a month and still nothing. I would strongly not recommend EarthLink to anyone. Now I’ll try to get a refund and from reviews I’ve read that’s almost impossible as well. This is nothing more than a scam!!!

Earthlink are a dishonest and corrupt company. When you sign up over the phone, they don't disclose that they're locking you into a 12 month contract. They text you a link to documents but ask you to quickly click that you accept the terms, without giving you time to read them. You trust that the agent on the phone has told you all the terms and conditions, so you click "accept." Then you're locked in and when you try to cancel, they want to impose a $200 early termination fee. You can never get through to someone who will help, they have no actual customer service and no compassion. If you can't continue to pay, they slap late fees on your account. A ruthless company. They don't care about their customers at all and they are not transparent about the contract or the charges.

I'm giving Earthlink one star because zero isn't an option. They screwed up my email, I can't currently receive new emails. I've tried text, chat, and phone, and no one who works there will help me. They think that I should pay extra to fix a situation that they caused.

I don't like your system. Your 📷 don't show as good as ADT system. I don't like your app that's on the phone. It is difficult to look at. I really hate I change. Though I was getting a better system. Thank you

I purchased internet service with EarthLink on December 12, 2025, and my experience has been very positive so far. The ordering process was seamless and easy to complete. The installation was quick and smooth, with no issues at all. Prior to the installation, EarthLink kept me well informed about my appointment. I received timely updates, including confirmation of the date and time, along with text messages to ensure the scheduled appointment still worked for me. Their communication was excellent and reassuring. At this point, I have had no complaints or issues with the service, and everything has been working as expected.

I would never refer anyone to EarthLink, you guys are not a man of your words. I am a Senior citizen and the person that signed me up told me a lie knowing that I am on a fixed income and you guys constantly went into my account and withdrew money without my knowledge because when Me. Wood spoke to me. He said, I quote "the only the only thing we will be taking is the $9.95 Insulation fee" and they withdrew $39.19 for something that was never mentioned during the conversation. EarthLink sucks.

Been with Earthlink 3 years and have officially cancelled. I will not ever recommend them to anyone: They raise your rates $10/year every year despite saying they won't (they do and I have bills to prove it). Impossible to get issues fixed as they lease/outsource everything. Service isn't any better/faster than other providers. Support agents are incapable of answering basic questions (Ex. several have told me I have fiber even though its not offered in our area, plan for 20 minutes minimum when you call, etc.)

Garbage. Kept lagging. I hope nobody gets the Internet. I don't like it at all. It's fast but it'll kick you offline. It's not worthy like the other providers out there. That's the reason why I gave it 1 star.

I have been a customer for nearly 30 years. The upgrade was very easy. The communication about the install was flawless. Everything runs very smoothly. I really have no idea why anyone would use a different company.

I would never recommend EarthLink to anyone, even people living in the middle of a desert and it was the only service available. I was duped into EarthLink after I called my provider to discuss how my bill had doubled. They offered a $64 a month plan, 5G, but never mentioned that it was EarthLink. I had to pay $45 on that call. A router showed up from EarthLink, I hooked it up and it never did anything but buffer, and once the router was connected I was charged unknowingly another $69 for first month of service. I never saw any TV from this service. It’s a scam that needs to be stopped - don’t fall for anything they say.

Glad I'm with them. Helpful. No hassle ever. Good service. Affordable. Fiber copper is what I was looking for. I would and do recommend fiber over data packets. The thing that would make me switch is a hike in price.

Was a little late getting to me but it was installed in a timely manner. Communication began me and the tech was spot on and I would recommend this service to everyone I know. The service tech stayed on site until everyone was complete.

Complete Scammers! I was told the 5g service would work in my area. I paid the $49 shipping for equipment, got equipment then paid $70 to turn on home internet. The signal was not powerful enough, they said to wait 24 hours so I did and still internet not working. I called to cancel and they said they would not refund me even though they said it would work in my area and it doesn't. I would NEVER do business with Earthlink ever again and I will always recommend to everyone NOT to use Earthlink. Dishonest, unethical company.

Zero rate actually, Dyersburg, TN customer scammed by Earthlink internet.The Sales & Marketing and Customer Service are all liars. The company took me for $134.00 and I got nothing. No hook up, no internet, no refund no cancellation for November 4th to December 9th 2025. A lot liars; I've reported BBB, now here and will continue to spread the word about this snake business. Earthlink you will pay seven times what you stole from me. My wish is that they shut your company down for scamming folks.

First off I live in a rural area so thank you for your service. I was a customer to EarthLink for a couple years and I do not have a lot of positive feedback. I was lied to twice on telephone calls trying to get service being told that would receive a gift card and then supervisor gets on phone and tells me that they don’t offer gift cards two times. I then get a call from EarthLink telling me my address does not qualify for service in 60 days and I need to find a new service provider. I made payments up to that 60 days and they still wanted payment for the 10 days left at my address and I made the full month payment after they disconnected service and no refund or split in billing. Slow service but had service till they cancelled and I got left paying for no service.

I’ve been really impressed with EarthLink’s internet service. The connection is consistently fast and reliable, which makes streaming, working from home, and video calls completely stress-free. Their customer support team is responsive and helpful, and I appreciate that they take the time to explain things clearly. Setup was smooth, and I haven’t experienced any unexpected outages or slowdowns. Overall, EarthLink delivers exactly what you want from an internet provider: speed, stability, and great service. Highly recommend!

Absolutely horrible! They promised us a good speed and we barely got anything. Asked for a refund and they fought us and didn't give it to us. I hope they do better for future customers. Deserved better

Do not give your debit card number to this company. If you use Earth Link Frontier will show up at your door because they’re a third party. Earth Link is I never used them when I saw a Frontier pulled up because I already had Frontier nothing happened. No one came in my house. No equipment was exchanged. This morning there is $78 in chains missing out of my bank account from Chase from Earth Link. They are helping themselves to my bank account when I don’t even have them. Do not give you a debit card number out to this company. They will steal from you. I’m happy that I have Chase because I always get my money back and these thieves will not win.

Earthlink servers roll your monthly bill over, and immediately shut off your home internet before you can pay it. So you call their customer service team, and tell them several times you are calling about your home internet. They tell you no problem, and request your verification information. They go on to discuss your account for several minutes, and then they tell you that they work for the cellphone division, and either hang up on you or transfer you to a voicemail system stating that they cannot assist you at this time. My credit union's fraud service also calls me to verify my monthly payments were legit. I'm now in the process of trying to go back to T-Mobile home internet. Don't bother wasting your time with these guys. You really DON'T need the aggravation!

I live in a very remote area where internet is very hard to get but the area is listed as "excellent" on the EarthLink website and by customer reps. The service is fair but the honesty in advertising and the customer service is very poor. Twice I have had issues and the rep was going to "talk to tech service and get back to me" and I never heard back and my issue was not resolved. On their website they list "No data caps" with their service but other companies "vary with plan" but theirs vary with plan also. I will pay more to go with a better service. LE

I’ve had EarthLink for a few years. Like everything out there I had a couple of issues but it was corrected. I love the fact that the prices are great!! Talking to my sister who is a consumer and that was all I needed. Compared to all of the companies to me this is the best.

My installer called ahead, and arrived on time. He was very knowledgeable and efficient with his installation and after, he helped us with our re-connects and such. I was very pleased and satisfied after the installation. The person burying the cable in the yard also did a great job. Can barely tell where it was.

The worst experience I’ve ever had in my life. I received an email from EarthLink offering me a free upgrade to better Internet. I scheduled the technician for two weeks out and when the technician came, he went into my car and saw a modem and told me to use that modem and told me that EarthLink was not related to AT&T and that I needed to just use that modem and that he didn’t need to do anything, and I said that he didn’t know it was going on to call his boss and he said he’d call his boss and he’ll be back in 10 minutes. Then he got in his car and left and then my Internet got shut off on Thanksgiving.

I remain apprehensive as I don't trust any company. They recently offered a free upgrade to gigabyte over my 75mbps plan. I called and said I'd rather have lower price as 75 is plenty for what I do. I clicked the offer online and was offered a few options for the upgrade time, I chose "in the next 2 weeks" as I said the speed tier I was on was fine. It was scheduled for the afternoon of a wed, the tech called at 10 am and said he could come now if that would work, I said fine. It was a very involved installation, a new fiber line had to be installed from down the street, it took a few hours, but I assume there were no issues. I had to upgrade my network as my switches were not gigabyte, my router was. That said I don't notice much as far as speed improvements, I see some downloads are faster but browsing is about the same. I'm getting 810 down at the moment, 400 up, the tech said it would be symmetrical up/down, but that doesn't seem to be the case.

The Internet keeps dropping. We can't really do anything without it dropping and we only have one TV and one phone on it and what we pay for it it's not worth it so I would like to switch to something else or you need to fix it.

Transition from ATT ISP to Earthlink was relatively transparent and painless. The ATT rep who installed my Earthlink service deserves a raise. The only issue is me forgetting about devices I had connected to wifi, until I had to use them. Then adding them was a pain in the neck as it would be with any new ISP.

Wade was on time, friendly and efficient in the job, took his time to make sure everything was working correctly before he left, advised of other speeds we might want to consider and to call if had any issues.

I don't understand what happen, but when I first received Earthlink it was good service, but then my bill was raised without notification, I called, spoke to someone and they said "sorry and we will give you a 25 gift card," which I never received. Then later I received a email "free 1 gig fiber on us" and bill raised again without notification. I'm disappointed, I would have loved to be notified because the Customer service at one time was outstanding. But to my dismayed I wasn't again notified. However they have some good agents I have spoken with, today though could have been a lot better and easier, unfortunately that's not the case, that I'm even considering going with another company

Was lied wrong about upfront payments. I was told there was no upfront payments. I only had to pay installation fee of $24 and soon as I got my service connected. One day later I was told that I had an outstanding balance of $69 which I never use the service. Not even a whole 24 hours.

They keep trying to blame network congestion for wifi that stays at 108 ping; bounces between 100 and 1000 ping with constant packet loss sending and retrieving. I do not recommend EarthLink to anyone.

I was unexpectedly offered a better service upgrade for the same price. The technician was very polite, professional, knowledgeable and went above and beyond to make sure everything went well; especially the clarity of the signal.

We were given a two hour window for the appointment and told that the technician would call 30 minutes before arrival. That didn't happen, he just showed up right at the start of the appointment window. Overall, everything else went well.

The Earthlink service has been more reliable than AT&T. The AT&T service was always throttling down and causing pauses in service. The Earthlink still has some brief stoppages but very few unlike AT&T.

BEWARE! Wish I could give zero stars. I had to move and Earthlink could not service my new location except at very low speed that was no where near what I had with the prior. They still charged an early termination fee of $200. There are much better companies out there.

I recently changed from Spectrum and enjoyed saving money for better quality. I transitioned from cable television to internet based programming and now rely on internet. I hope this service continues to improve.

Our experience getting new fiber service was so easy! Ariel was so kind, prompt and very detailed to make sure all was set up and working before he finished. Quick and very well done and we are so grateful!

I have changed my number and email. They state they cannot verify me. If I was scamming what the hell would I be cancelling a service. Called my bank to stop the withdrawal. Called a few days ago. Stated they would escalate and someone would call. However no one did. Just ridiculous.

Of all the internet companies in America, we have 2 options in the rural area where we live. EarthLink has been an absolute nightmare, disaster, disappointment and failure. I explained every device we use, our employment needs to sometimes work from home etc. and EarthLink was very confident that they were able to supply us with the best possible service. Oh how wrong they were!! We purchased the “best” plan they offer, but the catch is “high speed” vs “unlimited”. I guess unlimited to them meant, “you better have an unlimited amount of time to spend waiting”!!

I ordered Earthlink Fiber service on Oct 27th 2025, with an installation date confirmed for Nov 7th 2025 from 1-5 PM. I stayed home from work waiting for the technician. I received no contact for that span of time. I contacted Earthlink via Web Text Chat on Nov 8th 2025, but got no response. I did not have time to contact them again until Nov 14th 2025. I again tried the Texting Chat and got a very delayed response. I then called the phone number 866.383.3080 on their website and finally got a response. I asked to cancel my service because of nearly complete lack of communication (on Nov 12th 2025 they did send a reschedule of my installation).