EarthLink Reviews

Well, honestly, Earthlink for the most part is a good company. But I do have a problem with them, a slight problem. It was the day of installation. I know I was supposed to pay the $57. But we actually took care of my 90 two-year-old grandmother, who was in in home hospice at our home, and she passed away. That day, about 4 hours later. So as you can imagine, I didn't really get around to pain the $57. And ever since then, I've been getting texts and emails of threats of shutting it off, which is understandable. Because I do know I do owe that. But there's little there's lack of compassion and empathy, because I've already got ahold of them and try to explain to them what was going on. And they pretty much just brushed me off. So that was kind of disappointing, because when I first talked to them the lady I talked to was great.

They gave me a date to bury the wire in my backyard and the date came and gone. When I finally reach somebody and now they telling it’s going to happen just don’t know when it will happen. I don’t like that, you tell me all good stuff to get me. When I get tired of seeing that orange wire I will cancel and go to somebody else.

Canceled my service and they stole the monthly payment plus a late fee. They are overpriced thieves. I do not recommend.

Customer Service. They send you a link when you sign up to look at terms and conditions. However, you do not receive a copy of this agreement, and you are not told of any subscription terms or cancellation penalties!!! This company is a scam, and I do not recommend them!! On top of that, the Wi-Fi service is very slow for the ridiculous amount of money they charge!

This company is a scam. They promised high-speed Internet, but I barely got a signal, 2gbps!!! I paid the $75 nonrefundable fee to get the equipment sent to me. Then I had to pay another $78 to activate the service once I got the equipment. And you don't find out that the Internet service is absolute crap until you pay that $78 fee. I was promised a partial refund of $30 once the equipment was returned, which is ridiculous because I only had the service activated for 15 MINUTES and canceled it right away. After they said they would only give me $30 back, I filed a charge back. They promised to give me my full $78, but once they saw the chargeback, they fought it, and sent info to my back saying it's all non refundable so my bank ruled in their favor. Absolute 100% SCAM. They aren't even a real Internet company. They just piggyback off real companies.

I received the router and never could get it to connect to service. I called them the same day I received it and they told me I already used 42gb of usage. I am returning because I don't trust them. I talked to over 15 different people and not one would say we understand and we will make sure your account shows no usage. I called them to explain I am not getting service and they would hang up on me. Don't try EarthLink. They are all scammers.

My experience was very pleasant with the young man that came out and did the installment. It was very professional. He is very kind and courteous. He did a great job.

The gentleman I talk to explained everything I should know. Very kind and considerate. I highly recommend them. They really quick like to connect my WiFi box. Love the WiFi box.

The technician gave me a call leaving me enough time to get ready. Very good communication as to the process.

The service is very good and upload speeds are phenomenal. Installation was quick and efficient. I've only had it for a couple of weeks now, but so far, no complaints. Would highly recommend.

I found Earthlink’s prices actually lower than Comcast and AT&T’s! The gentleman who signed me up over the phone was Pleasant, engaging, professional, and very knowledgeable. Signing up was a breeze! And so was installation! I’m thinking people have forgotten about their installation appointments, though, because I got lots of reminders, but then that’s probably on us, the customers. EarthLink is great!!!

So far so good I guess. Only just got the box. You would think I would be asked for ĺa review after using it and not be

EarthLink has been very communicative and prompt, and the internet is fantastic.

They advertise 5G but it frequently drops to 4G speeds. Even on 5G many streaming services won't load videos above 480p without buffering. Ping is okay but inconsistent. When I went to cancel the service a week before the next billing cycle, they turned off my internet saying that if I want their service to continue until the end of the billing cycle (that I already paid for) I have to call in the day before the billing cycle. The price is $15 a month more than the same service from other providers

They are liars. They took $98 from me. They never refund my money as the I send my Internet box back. They told me they were part of Xfinity and it was a lie. Never buy from these people.

I received notifications 2 days after receiving service. I was threatened with disconnection for 4 days while Earthlink continued to try to debit my bank account. When I spoke with customer service they told me I had until June 30th to pay my bill (although I just received service), nevertheless, they still took my money from my account without my permission. I already regret signing up for this bootleg company. They get zero stars. I was tired of paying so much for Internet service, however, it's true that you get what you pay for.

So far I am so happy with my service and the amount I am paying is fair.

I am still waiting after two different phone conversations with EarthLink representatives for them to come back and move the buried line that they put exactly in the place they were told not to. So I will move it myself. Crickets.

Great customer service! Made switch from DSL to Fiber practically seamless! Installation was well within the service windows they gave me!

Buyer Beware: They advertise on the internet fraudulent low prices, then when call them the price plans are double. For example: The lowest price of $24.95 is really $65.00 per month and the other 2 plans are doubled as well. DECEPTIVE ADVERTISING. GREEDY UNETHICAL COMPANY.

Connection was easy. But was caused due to lawn service interrupting our current service and getting our current service has been a absolute hassle. Telling me we owe a certain amount and I have to pay a certain amount before they will even cancel our previous service is ridiculous when it was on auto pay.

Very good service, fast and reliable service. Even a outage they fixed. The service quick.

Updated on 06/28/2026: I’m waiting for a $30 refund. Wow after paying over 125 was told I would get it when they receive the equipment which I have verified proved that I sent it back. Now going on a week so we will just see what happens very.

New to Earthlink, have had internet for two weeks and working good. The installation went great. Very pleased so far at a fair price.

My experience with Customer Service was 5 star. As a longtime EarthLink subscriber, the Customer Service representatives for both Fiber Internet and webmail were professional, polite and willing/able to provide me with the services I was looking for. Installation of Fiber Internet was accomplished very quickly and professionally by the installation technician. Very pleased with Customer Service from start to finish.

Great experience to have Earthlink fiber internet installed at our home. We already had a fiber line here so it was super easy to change fiber internet providers.

So far everything is good and they was on schedule and on time to install equipment.

My experience with Earthlink has been good from the start. The installation went well, and was very time efficient. The service has been great since installation. And, I find it very easy to find someone to talk with if I have had any questions.

While a little confusing at the start, the service has been great. The fiber line into the house was sourced to another carrier for install. I am pleased.

I will be canceling my EarthLink service. Where do I start?!? The service itself is horrible. I have an extender and it still doesn't meet my needs or cover my home. Customer service is a joke! Zero help. Now I get my first bill for my new home, first one, the note on the bottom... Your price will be increasing $10 per month on the next bill. This is the worst experience I have had. So bad I'm willing to pay the $200 to break their horrible service and contract.

Good prices, great customer, service, and fast and accurate in real time appointments. Thank you EarthLink.

Great service, quick and extremely professional! Very knowledgeable and kind, too.

I was pleasantly surprised by how happy I am, so far, with Earthlink. I was an early adopter of them "way back when" (don't want to date myself :-)) and honestly was surprised to find them a option when looking to change from my previous provider. In my case, when I was told the installation was done by ATT, I almost said no (won't go into why). However, all communication, customer service and support, along with the billing is done through Earthlink. So far, I've seen clear/ transparent billing and communication, with fast reliable internet. I'm very pleased.

Service did not work. In half the month without service and many hours on the phone with tech support. I asked to cancel the service and have the monthly fee and processing fee reimbursement. We were never able to use the service and they refused. They are refunding the monthly fee but would not the other. Very disappointed!!

It's been a great experience so far. The installation was quick and efficient.

The speed is good and the price is reasonable for the speed and consistency. It would have been nice to know a third party was coming for the installation. The app was a bit difficult to make some updates to our information but it was worked through. Overall good service and value.

Immediately after I posted my review I was contacted by Earthlink. All my questions were addressed & I was giving a link for me to access for the service agreement. I felt like my grievance was taken seriously by Samantha (the rep I spoke with) and she made certain I felt that my business was important. I wish I did not have to leave a negative review to get a satisfying response but because of Samantha I am going to stick with Earthlink.

Great job, service is a little in and out, but other than that, satisfied.

Horrible! Do not get this! I received my Earthlink and tried to get a signal and got nothing. I called to send it back and they emailed me a label to return it. After 2 weeks of not getting my refund of $53.57 I called them, and after about 30 minutes of BS, I was told that I could not get a refund. So my fight continues! Please do yourself a favor and avoid Earthlink!

I was not happy being told the service would be installed 4 days after I signed up then getting a email saying it would now be at the end of the month. I called and wanted to cancel because I didn’t want to wait 3 weeks, the guy said he had got it rescheduled for the same day but a later time. Well he didn’t show up, wasted the day waiting for him. He finally showed up a day later than the email indicated. As for the installation goes it was fine. Hopefully there won’t be any more surprises. As slow as it took, I’m sure not going to pay for a service contract!

Stay far away from this company; they will say anything to get you to sign up. I have never been so ** at a company in my life, and I have had Comcast and AT&T for decades.

This internet company is terrible. The service is not good. They charged me $216 as a cancellation fee after an attempt at automatic debit on my card. I think there was some error—the card wasn’t updated—and the following month, they charged me this fee and said that if I wanted to continue the service, I would have to pay the installation again and sign a new 12-month contract, and I couldn’t do anything about it. They only sent me an email explaining that the payment was not debited, it was overdue. If I had any email or phone number, I would have paid it right at that moment. When I contacted them after a long time, to get in touch with their support, they didn’t give any solution. They simply charge fees without notifying you, without talking to you, abusively, and I had, in just one week, three charges on my card: for the monthly fee, for other fees.

I enjoyed my experience. It's wonderful. I recommend trying it. It was easy to get set up.

DO NOT DO BUSINESS WITH EARTHLINK. Promised great internet service, we received the equipment, hour spent with tech support, we were unable to get connected. They are a 3rd party service so we called the actual service provider (T-mobile) and they reported no service in our area. We were charged a connection fee of $54 and a $99 fee for service used???? Customer service refused to refund so we disputed with our bank (BECU) and they sided with Earthlink.... READ THE FINE PRINT!!!!!

Great, it arrived on time, it nicely packaged, simple concept and easy process

The installers were excellent, friendly and kind, walked me through what I needed and then they were gone and I’m truly enjoying EarthLink

The gentleman was very nice and knew his job well, except I'm still having problems calling out to people

Still waiting on some to call me in reference to the installation rep taking our router.

Absolutely will never use them again….. Canceled two months ago and still charged me. Now they’re on the phone acting as if I did something wrong. Hidden fees and bs to deal with.

Your internet service is strong but you do have a big issue the way you go by charging for your service, 1st most older citizen get paid on the 1st of the month and you should make it easier for us by allowing until the 5th to start threatening to shut off our service. With that being a issue with your company it looks like I'm going to be trying to find another internet company to replace you as soon as possible. 😉 Sorry that we can't remain connected. 😉 Thank you for nothing!

Thanks so much. The black was hard, but you got us connected and provided me with a new modem.

Good fiber since they use ATT lines. Reliable. Fast.

Help. Need to talk to someone. Equipment was taken from my home. I have called more than once. No answer of what is going to be done.

Good product that was easy to order. Their technician was from ATT and his knowledge of the product was complete and he was very efficient on the install. He was able to answer any question that I had asked. Overall a great experience. I would recommend EarthLink to anyone who needed high speed internet.

I wish they had bridge link feature or got rid of the modem like Fios does and install your personal router. But the service is amazing. 8/10.

Just set up a new account, it was suppose to be 34 a month, but my first bill was 60, I called to confirm what I was being charged, a simple question, the lady put me on hold for 15 minutes to come back on the phone to proceed to starting the conversation over, I had to stop her from wasting any more time, and found out I was going to be charged 60 per month, though they have a promotion rn for 24 a month. Now I have to cancel and get another internet provider.

Earthlink is the greatest Internet wi-fi system I ever used. They have great service, great support tech & a great team that's always in standby to help.

They lie to you, their internet sucks, you can barely use it for anything, you get thrown out of your things, and when you call your customer service, they will tell you you get what you pay for, $80 for nothing. I have literally one phone, one TV in one game system connected to it for $80 a month, could barely use it without multiple issues.

I love the network. It’s really good. I like it a lot.

My experience has been nothing short of dishonest. To begin, I began with a ticket number I already had with Frontier internet to see if they would cover my area. They had to check internally with their infrastructure teams to know if that was possible, so they needed to check back in with me on that as it would take some time and gave me a ticket number to check up on-----LONG STORY SHORT---I somehow ended calling EarthLink instead (I googled Frontier's customer service number out of forgetfulness and confusion from however many numbers I called that day to set up other moving chores). So I somehow mistaken EarthLink's number for Frontier's.

Earthlink sucks. I didn't have the service for a week before they sent me a bill saying that my service was about to be interrupted. I called customer service and was told that the service was required to be paid in advance which wasn't explained when I placed the order.

Excellent installer. He arrive on time. One day after the installation he called me to verify if everything was good.

I had a very frustrating experience with EarthLink. They require you to keep a card on file for automatic payments, yet still charge a late fee if you’re even just two days late, which feels excessive and unfair. On top of that, my monthly bill increased unexpectedly without any prior notification. Transparency is clearly lacking. Customer service always disappointing. I was transferred between multiple representatives just to address a single issue, and no one seemed able to resolve it efficiently. Overall, the billing practices and lack of communication make this service hard to trust. I would not recommend EarthLink based on my experiences.

DO NOT USE! Spoke with customer service and eventually was transferred to an individual who wouldn’t even let me speak. Tried bullying me into accepting half of our $50 charge just to send the package after being informed that, as new customers, we would receive a promotion. No promotion was applied and when I asked to send it back they state that their “policy doesn’t allow us to give back any refund, but we are willing to work with you and offer half back”. The guy I spoke with was absolutely despicable. Wanted to interrupt me any chance he could get and said he will allow me to speak when he is ready. Completely TERRIBLE customer service.

Horrible Company, and they lie about the service they provide. They cannot promise any kind of speed for your home. They told me I would be getting over 300 MBPS only for speed tests to show I was getting 40. I could barely watch Netflix let alone do any gaming. When I canceled I went to return the router (within the window they gave me) and because UPS had not delivered it yet I was charged $440 and it took them a week to refund my money. Did you ever think about calling people before charging them over $400.

I am completely satisfied with my Earthlink Internet. Great value for the money! No lagging or trouble streaming!

I have always had a good experience with Earthlink. Wifi is strong and I haven’t had any outages. I have been with Earthlink for over a year and will continue into the future with them. Great customer service!

GREAT SERVICE! Very happy with my internet. No complaints.

This internet service provider DIDN'T deliver at all on what was stated except how fast they ship equipment and begin charging you for service and raising rates. Got service in February 2026 and haven't had ONE day of steady or reliable service. There are days we can't even attend class unless we use hotspot from our cellular provider.

I received installation on April 17, 2026. The system would not entirely connect to all my devices. After an over two hours troubleshooting call with Earthlink representatives on May 6 and a home visit by a technician on May 7 the system would still not connect with WIFI to all my devices. A third contact on May 10 in chat after an hour was disconnected with no success getting connectivity. I called that evening to cancel the service which has not worked successfully since installation and was told of the $200 termination fee. Extremely poor system and customer service. Would not recommend this system to anyone. I've submitted a complaint to the Michigan Attorney General Consumer Complaint Division about their poor business practices and service.

Worst internet service ever. If I could have gave them a zero I would. Their 5G home unlimited internet is a scam. You max out at only 400 GB a month. Once you hit that number is goes extremely slow, almost stand still. My family and I stream TV and gaming, You have to pay 30 to 45 dollars for 25-50 GB. Don’t recommend this company unless you want to go crazy and broke.

RUN!! DO NOT TRY THEM!!!! I HAD THE SERVICE FOR 3 days that never worked. I spent $157 to get started and canceled tried to cancel on day 2. They would not refund my money. I asked to speak with a supervisor, they said they would call me when one was available. They never did. On day 3 I called again, a supervisor was added to the line to tell me that they could only refund me $37. They will tell you anything to get your money. Please do NOT believe them!!!!

Earthlink is certainly an upgrade for ATT.net. I am happy with my service.

I wanted to upgrade to 1 GB fiber internet. They had it in my neighborhood already. When the installers came out they couldn't go through my attic and down a wall because the wall was too close to the edge of my roof to be reached. Fiber optic cable can't be cut to length in the field and comes with pre-installed connectors on the ends that require them to drill a larger hole than that required for a standard telephone line. I didn't want a bunch of cable attached to the outside of my house either. That looks tacky. The fiber connection junction boxes are in the backyards of every other house in my neighborhood. I had a green telephone pillar in my backyard and thought the connection would be made from there just like our landline phone and run up to the corner of my house where all the other utilities entered. But the connection would actually be made in my neighbors backyard on the other side of my house.

HORRIBLE SERVICE. They send you to several different departments to try to resolve a simple problem and still manage to not communicate. Also went up on my price over the few months and internet connection has been bad.

Very nice people and easy to deal with and explains the different packages to fit your needs.

This company is absolutely abysmal. They are just a 3rd party and contract through ATT. The technician would not install the Modem where we advised and because of that I cannot use my computer. I have spent over 8 hours on the phone, mostly on hold, and have gotten nowhere other than to tell me the service is fine. Even when I can’t use my own computer they are holding firm to a 200 dollar cancellation fee. Stay far, far away and never even think about signing up with them.

Borderline SCAMMERS. They use pushy sales tactics, all of their agents are overseas and do not actually listen to you at all. They try to sell you a $4000 dollar service which is basically a crappier version of RING (about a $250 a year service). They will try to charge you the $400 dollar failed to return your box fee even if you mail it out on time, when I first reached out to them I was trying to reach out to another local provider but google redirected me to their number and they LIED about being Smithville Internet of Bloomington IN which they have no affiliation with. Their service is overpriced, constantly drops and is throttled if you download a lot. If you accidently sign up for these clowns because you were lied to, go straight to your bank and block all auto-draw payments from them. THEY ARE SCAMMERS!

Charged more for my bill than it actually was and gave me a credit, Hopefully it doesn’t happen again. 🤔

Great Service during installation. Excellent, strong signal. Streaming just got better. And you can't beat the price!

EarthLink is the biggest scam artists I’ve ever met. First, they tell you that your bill is due not even a few weeks later, I’ve been with Xfinity and Verizon, and they charge AFTER 30 days of service. Then, because I didn’t pay it, and refused to until after 30 days, they deactivated it and charged a $200 “early termination fee” and threatening to charge $300 for their lousy equipment if it’s not returned by a set date. I will happily return and go back to Verizon FiOS. They are WAYYY better, and aren’t resellers!

I was a customer with Earthlink for 26 years and when I had to close the account I used for business because I sold the business, they CHARGED ME $250. Not only bad tecnnical and customer service -- but draconian business policies. Don't mess with Earthlink.

EarthLink just takes another provider, like AT&T, and charges you a premium for managing the account. The hardware is AT&T and the ISP is AT&T. When it needs service, they send AT&T. So what do you get with that premium price? Limited customer service hours and super long hold times, a crappy app & website, and an inability for AT&T customer service to help you directly because of their contract with EarthLink. As much as the big providers suck, EarthLink somehow is worse. It was a mistake to sign up with them and I’ll be quitting them asap. Wow, while I was typing this, after being on hold for 57 minutes, their phone system just hung up on me. My Internet is out and I work from home. Run from this company.

I had your service and I had to call the service people out twice and it's off now.

PLEASE STAY AWAY FROM THIS COMPANY! Their customer service is horrible! PLEASE DON'T HAVE ANY INTERNET ISSUES ON THE WEEKENDS. They literally cannot help you. WORST SERVICES I EVER HAD! I wouldn't recommend this provider to my worst enemy!

I was a loyal Frontier customer for five years. Then came the day when I needed support. Sadly, Frontier abandoned the human connection and all communication had to take place with AI or text with a support person. To make a long story short, I lost internet service for almost three weeks. During those three weeks, I begged to talk with a live support person or have a technician make a home visit. I was denied access to either. So, I ran to EarthLink. Throughout the process of switching to EarthLink (which saved me money) and having it installed by the nicest tech I have ever come across, I have never regretted moving to EarthLink. The internet runs smoothly and consistently (which was not the case with Frontier) and everyone I spoke with was a tremendous help in making the transition easy peasy. Color me happy!

I won't recommend this company for my worst enemy! Account closed April 9th and sent the equipment back and in possession of UPS and still got charged the $400 when tracking number shows on its way. This company used my card to charge me even when my account was closed. My bank said this is a unapproved charged and considered fraud. This company is a joke.

When I first started in 1992 they were best. Now is is triple the pay, no service, customer service is now overseas. They cheat and bully you into autopay. Nothing about is Earthlink is good anymore.

I signed on for 5G service and was unhappy from the start with sluggish data issues and PC & TV freezing. TV was horribly fuzzy and stuttering.... simply awful service. But to make matters worse in 6 weeks time I was charged 49.99 (initial connection & router), 79 (first month service), & then 101 for 2nd month service. When I asked about the increase in charge I was told other services had been applied - which I had specifically declined. After cancelling the service altogether, the $101 fee was immediately run through my credit card. It was not even prorated for the 3 days of that month - the whole charge was applied!! All in all, I feel the entire experience was an exercise in futility, frustration & dishonesty. Very unfortunate experience indeed. Sorry I bothered.

I have been a customer of Earthlink for the past few months and have had slow-speed issues from inception. Prior to signing, I was promised EarthLink would solve my speed issue I had with my past ISP. Not so. I have called numerous times when the speed was 1.2mps. The rep would do something, and the speed would jump to 25-26 mps instantly. Then, after a few days, back to 1.2mps. Very, very inconsistent. Yes, the customer service reps are as helpful as they are allowed to be by company OPS. I really had hoped EarthLink would be my last ISP; however, this proved not to be the case. When I ask about the inconsistency, I do not get a clear explanation. Very frustrating.

Signed up for service with EarthLink after being clearly told over the phone that my monthly bill would be around $30. My first bill came out to about $37, which I could understand. But then my second bill jumped to over $60, which is completely different from what I was promised. When I initially spoke with the representative, he actually quoted me $50–$60 per month. I told him I couldn’t afford that, and only then did he say he could get it down to around $30. That’s the only reason I agreed to move forward with the service.

Billing issues. Misunderstanding between customer and service provider.

Smooth process to upgrading my service. The Earthlink rep explained the process and options, without trying to upsale me with something else. Scheduled the onsite AT&T tech who was friendly and professional, and did an excellent job making sure the install was done correctly. So far I am very satisfied with the service.

I am a very happy and satisfied customer of EarthLink internet. They were on time and the installation of only took about 10 minutes and they also respected the property of the apartments that I live in. I'm very satisfied. The best internet company that you could ever be with and for the money it's worth it so if you're looking for internet company I suggest go with earthlink because I give EarthLink a double triple double A Plus. Thank you. I think love you guys.

EarthLink is a great company. Everything is working as planned. I love the service. It works perfectly for me and my family needs and I would highly recommend it to anyone. The installation went very smoothly and the technician was very helpful.

Very fast shipping and wifi speeds. Had Xfinity, this is definitely better.

DO NOT use this internet service. I paid the $49.95 to have my "Personalized Modem" built. Once it arrived the plug in was easy but I never was able to connect my two printers. An hour with their tech support created more of a mess. I sent the modem back within 2 weeks. I used the UPS label. Less than 1 week after sending, I started getting emails that I was going to be charged $400 because I did not send back the modem. I checked the UPS site and saw my package was delivered to them. I called Earthlink and was on hold for 45 minutes.

I was looking for internet for my new home and Earth link said they had service in my area. I paid $49.99 for them to ship the router. And $72.00 for monthly service. I tried for days to get the internet to work. Finally called customer service just to find out that they do not service my area. So now I have to ship equipment back to get my monthly service refunded but I am not getting the $49.99 back. They should have never told me it would service my area. Basically they have stolen $49.99 from me. Do not use this company.

Wonderful service provided by Earthlink for transferring from the incumbent service provider. I am really happy with the Internet speed and access. Great job by Earthlink!

Signed up for 5G internet and the service kept dropping, really slow speeds, kept kicking all our devices offline. I cancelled my service and sent back their router using the UPS return label they emailed me and was still charged for internet service the following month. Apparently my account was still showing “active.” I had to explain I had a cancellation email from them dated for the month prior and that I had already returned the router. They said they would credit back the month I was charged (I’m still waiting) but now they’re sending me emails saying they haven’t received their router when the tracking label says it was delivered last month. Don’t use this internet service!

First of all they had my last name as Jones. They are idiots. When I canceled I was on the phone for 30 min for them to understand what cancel means. In the meantime they email a return label to print. I have no printer or a way to get to UPS. Their printed label is being mailed. It will take 14 days to receive. Keep in mind they will charge me $400 if not received within 30 days. They said when they receive the equipment I'll be funded the $400. I live on SSI. How in the hell can I absorb $400 and wait. Customer service must be DEI! They are stupid and don't know the proper way to speak English. Don't use this company. They will rip you off. I hate Earthlink!

I do not have Earthlink. My property is pre wired with AT&T fiber optic. Earthlink said they sent a tech here and then started charging me for services I DON'T HAVE. Have reached out to customer service several times and no call backs or solutions have been reached.

My installation went well. The installer went out of his way to make sure all connections were working and I was set to go. A very friendly young man who went the extra mile.

Calling and setting up service was super easy thanks to the support center callers. They made the process super easy and the equipment arrived very quickly.

I was told this service included unlimited data, but that was not true. Just 7 days after installation, my internet stopped working because I had “run out of data” — after paying $49 for installation plus $74 for the plan. When I called, they told me I needed to purchase more data, even though I barely used the service and only had my TV connected. That makes no sense. This feels extremely misleading and dishonest. I canceled the service and requested a refund, but they refused to return my money. I strongly recommend avoiding this company. If you’re considering satellite internet, go with Starlink instead — at least they offer a 30-day satisfaction guarantee and will refund you.

Horrible company!! I ordered it on the day my TDS went down again! I was told it would only be $49.99 a month and it would be delivered in 24-48 hours. Wrong on both counts! It was delivered a couple of weeks later and there was an additional monthly charge for the router! I called customer service. Angel cancelled my service and sent a cancellation email, but was unable to email me a UPS return label. I asked for the exact mailing address. I paid over $22.00 to send it back to them through UPS. I included copious notes. It was signed for and received by Joyce at EarthLink on Thursday, April 2nd.

Everyone I dealt with was very professional. There were no hidden fees, no surprises as far as what I was going to pay. I know it's been an overall good experience.

I have given Earthlink 5 years to get my service right. At best it was dial up service and I apparently had the best plan. I finally pulled the plug and got Starlink and called Earthlink to cancel. I asked if they would be pro-rating my bill and they said no because I didn't give notice of the cancellation. Now I understand notice, but after the poor quality service and all the times I had to take my meetings to the nearest coffee shop due to again poor service, you would think they would make an exception. Be accountable for the poor service!

I have been with Earthlink since 1993 and have two websites through them. Customer Service has gone down the tubs. I CANNOT GET SOMEONE TO FIX MY ACCOUNT ISSUE! I get told it's Business Hosting Technical Support. OK I call them. I'm told it is Billing. Call billing 4 times over TWO DAYS. I have been on hold for more than an 1.5 hours each time, while the recording plays music and tells me I am number one in the queue.

This is by far the worst service I have gotten from an internet provider. Their customer service is terrible. They are no help whatsoever. I recently made a refund and return request, send them back their product and have confirmed they got it back from them and still haven’t gotten my refund. This is ridiculous. I only had the internet for one day before I decided to return it, it is truly awful, not what you think. Do not buy their internet. I would not recommend it even if it’s the only service available to your location, just use hotspot. Speeds are slow, not what they advertise and my experience has been horrendous. Performance and customer service has to be top thing that they are lacking. Take the advice from me DO NOT WASTE YOUR TIME OR MONEY WITH EARTHLINK. IT IS GARBAGE EVERYTHING! If there was a 0 star option I would definitely choose that one star, does not match my level of upset ment with this failure of internet provider.

First 3 months I pay 40 after 60, so call them up and said via phone I didn't accept that kind of contract or say yes to change it. If I closed contract I had to pay 200 box, am still with increase 3 box only but they still money if you don't be alert. Today all is corrupted. Bad company. Zero stars.

Be aware that if you order this service and it does not work at your house, your original charge of $50+ is nonrefundable. They do not make you aware of that when you’re making arrangements for this service, nor do they tell you it’s really just a cellular internet. Router was delivered and returned on the exact same day and it still cost me $50+. Additionally, I had to spend an hour and a half on the phone to get my money back for the router and the first month of service.

Internet is very slow. For the price, this is not a good deal,

I have been an Earthlink customer for ~five years. Generally, I have not had an issue with their service. A few weeks ago, I noticed that I was having increasing instances of buffering with my streaming videos. I called Earthlink, and they ran some type of diagnostic on their end. They told me that everything was okay and suggested I reboot the modem, which I did. This did not resolve the problem. Indeed, it has become worse. Today, I called their number for tech support. I was placed on hold for 59:43 before someone picked up. I explained the problem to the person, only to find that I had been cut off. The person did not call me back, although I know that Earthlink has the ability to capture the number of the caller. Extremely poor tech support that does not value the customer or their time.

Good customer service. The guy did a good job installing.

I have been trying to cancel my account with ZERO success!!! They trim the wrong information for my email address at sign up so I cannot produce an invoice since I have never received an invoice! They auto-withdraw from my bank account every month. My email is **. Any help in resolving this issue would be very appreciated.

Customer beware, they took $128.75 of our money, $49.95 to send the equipment on 3/24/26. Once it arrived on 3/27/26, we had to pay an additional $78.80 to start the service. Equipment never linked up, then we spent over 40 minutes on hold for support, another hour with support trying several things which never worked. We were then told that service was down in our area, not a great start, and to leave it on to see if it links when service returns, and they would elevate to a higher technical support who would call us back within 24 hours. Today, 3/30/26, we called to cancel. They only offered to refund $39.40 of our $128.75. We were disconnected several times trying to elevate, spending hours on the phone again. Finally got refunded $78.80 of $128.75. Bottom line, if their service won’t link up in your area, you are out a bunch of money before you will determine that. Not a risk I would undertake again, and potential customers should beware.

I feel as if I was totally scammed by EarthLink. I was told I had excellent reception in my area and I was going to get 1,000. What I received was 400 and buffering for 7 days. After 7 days I requested to cancel. They canceled out my subscription and advise me to return their equipment. That was on a Tuesday morning. I returned it Tuesday afternoon via UPS and on Friday they were emailing me saying they're charging my credit card for $400 because of not returning their equipment. I returned the equipment on Tuesday and Friday. You're charging me? I've already wasted $70 startup fee plus a $49 shipping fee. Internet did not work. The salesperson lied to me and I am actually supposed to be getting a refund. This company is really unethical and I wouldn't advise anybody to use their service.

This is the WORST internet company I have had. It always buffered every day and couldn't get online or watch TV half the time. I cancelled Verizon. I haven't had any problems. Since instead of paying $75 a month, I only have to pay $40 a month! I save a ton with Verizon, and service is better.

On March 22 I called in to inquire about service, I was told that the service I would receive from them would be the same that I received now, I was told the startup fee would be $24.95 (didn't happen, later I realized they charged me $54.90). I was told I needed to sign a contract, was never allowed to read it, I believed it would be sent to me via email, never happened. When the man came out to install my service, after he installed it he told me he had cut off old copper wires and that my rooms would not get service because of a mirror I have in my Livingroom, he said I would have to purchase another box to be able to receive internet in my rooms, which was not what I was told until after he had installed, I didn't want to have to pay even more, I didn't have to do that with the company I was using before and I was told it would be the same service, so why should I have to do extra and pay extra, to get good service.

My wife had a rep come into her office. She was going to set it up along with AT&T phone service. The rep had trouble and bothered my wife at the office for an entire day. She does taxes and it is tax season. Everything showed up. The rep could not get anything setup properly. When I arrived. He asked me to change my wife's passwords on some of her things so that he could finish setting up. I said NO.

Earthlink home internet service started out great for about six months. Great meaning no issues with data usage or going over. Then one day, no internet service. Called customer service and they said we had gone over our allotted data usage. Which was weird because in the previous six months, not even close to utilizing all of the data and daily habits were the same. Changed passwords and started data logging and discovered up to 8 gigs of data were being used, which is difficult to do when the router is unplugged and disconnected. Called customer service to let them know, they didn’t care… You will have to purchase more data. Called customer service again and the representative said our plan wasn’t meant more streaming. Guess what Earthlink… I can use my data for whatever the heck I want!! Or what's left of it mysteriously disappearing into the greater ether.

Very upset customer. I was told on sales call that I will not be charged my 79.08 for the service if it doesn't work ....totally free to try. I also called 3 other times because when I received the modem, it didn't have service. All three times I was told to wait that satellites were down and continue trying for free. After 3 days, there was no service, so I returned the modem after speaking to a 4th rep that said I would get the full 79.08 refund (not the activation fee of 49.95 but the service fee of 79.08). The modem was returned and I waited extra time to make sure that the refund had not come in late. Well, lo and behold, I called today and was told I would only going to get HALF, which was still never refunded. The rep stated that WE the customers, are supposed to call back after modem is recieved to further ask for our refund??!!! What a scam! At this point, I have realized this company is totally unethical.

I WOULDN'T RECOMMEND Y'ALL AT ALL. The shipping fee is crazy. They should pay for that. The activation fee is okay because I understand that you have to pay to get it activate. Then sending everyone an email about a $400 charge is being sent to your bank account is unacceptable especially if your service doesn't work and then you don't give people time to send it back. I WILL NOT BE USING THIS COMPANY AGAIN.

They upped my bill without any notice. Sat on hold for an hour to reduce it, got a confirmation but on a text chat, they cannot confirm the rate reduction is in effect, even with the confirmation number. Their resolution? They tell me to call again. NEVER USE EARTHLINK!

Thank you for your attention to this matter! Respectfully.

I just moved into my apartment. Decided to go with Earthlink because of the price. The girl I spoke to, AFTER I made her make it clear that there was NO DATA CAP. I was reassured that I would NOT have a data cap. So I paid a total of $132 to have them send the modem and pay my first month bill. I only had internet for a day to 2 days. Called to find out the issue when I hear, "Oh, you have NO DATA". Then I'm told, "Oh for another $49 we can hook up with unlimited internet." They wanted me to pay another $49 and refund my money I already paid. They couldn't take the money I already paid to fix THEIR screw up, and wanted me to pay more money. I'm 62 years old on disability, I had no more money to pay. This company is a joke. Pay the extra few dollars for a service you know you'll get.

I purchased EarthLink in October of 2025 and quickly realized I used it faster than expected. I needed to send a Facebook post and it nearly wiped out the time I had. I cancelled in November and never got my deposit back. I called them multiple times every month and got the same story. Today it's March and the guy said they sent my refund 2 weeks ago. Still not in my account. He said I had to get proof from my bank and submit it. This company is terrible and I recommend avoiding them.

I had a great experience with my installation. My technician ran into a few hiccups due to my neighbor’s line location and an issue she was experiencing. With a quick turnaround time he got a bucket truck out and not only installed my line but also fixed the issue that was causing my neighbor's lines to falter. ATT installed my EarthLink line and fixed my neighbor’s ATT line. A fine day to appreciate efficiency in repair to not only physical equipment but the peace of mind that comes with knowing our money is being used wisely. Thanks again, 15/10.

I am referring to their 5g air..do not waste your time and purchase..they claim it works in your home..tell you to move it around until it works..when it does not they say..the router defective and convince you to get another..when that fails as well they promise a refund once the routers are returned..you return the routers the week after the service activated..no refund after 3 weeks, called and entered chat to verify routers were received because email states I would be charged soon if routers not returned..both reps states routers were received and I would not be charged..and the last rep stated there was no record of a refund..5 days later I was hit with a 860.00 charge attempt for router's I returned to the company.

Very good customer service. Professional and knowledgeable technician. Courteous and helpful. God bless EarthLink. Jesus loves you. My upgrade to high speed is very much appreciated. Thanks for the assistance with my monthly payments. Loyalty program awesome, awesome, awesome.🙂🙌🙏💒

Service is excellent. No lagging & buffering. No complaints at all. Even when working from home & streaming the service is still top tier. My family & I was so impressed with the speed of the internet.

This service was garbage. 2 days, no service. The sales team is South African-based and out to steal your money. They do NO REFUNDS and none are ** workers. Lying is the only way they make sales. Customer Service hangs up on you. DO NOT GET THIS SERVICE. You will be beyond sorry.

I was a customer with Earthlink. A payment arrangement was made via phone and was not honored. After being put on hold for close to an hour on 2 separate occasions, they told me they did not have any notes pertaining to an extension, but only a payment date update. I had to resort to contact them through chat and even that took close to an hour of wait time to connect to live person. They disconnected my service and removed all access to my account online. They told me I could have access to my account again after the payment was updated. They also said a supervisor would call me back before the end of the business day.

I paid $150 for unlimited internet and the rotor then 5 days later got a message say I was out of high speed data then when I say something about it telling them no one said there was a data cap I was just told, "You can still use the internet at slow speed." I do not recommend this company to anyone. They just lie and take your money.

I have been trying to get help for the last two hours. No one responded to my text when I did text, the chat box was a slow response too. I called four times, got through once. Call “dropped” I may have gotten hung up on. We just joined and our internet is not working. Not a good experience. Poor service all around.

EarthLink charged me $50 activation fee and $80 a week later when the device arrived to my home. The connection was extremely slow and lagged tremendously. I cancelled my service before the month was up and returned the device with the UPS return label they provided and the next billing cycle they charged me $434 for unreturned equipment. When the charge hit my account I called them right away, and the customer service agent said: “Oh I show we received your device, This happens all the time” and then he said he would refund it in 4-5 business days. I asked if he could email me confirming the refund, he said. "No, we don’t do that."

They hang up on their customers. They are not competent in installation and activation. They pretend they can't hear you once you tell them the problem. AT&T is the contractor so it makes sense that the things I complain about were crappy. They were supposed to come out and be done in one trip but, instead I had to leave work 2 days in a row. I may just have them take their equipment and end services and stay with my original provider. It may cost more to stay with the original but, at least they have reliable service and decent customer service.

Great service. Hands down. Been with Earthlink for about 20 years. Seems like I will be with them another 20 years. I always recommend them and no other company period. Try them and you will not regret.

Earthlink promised download speeds of 450mbps but despite working with their tech people online for hours, only about 30mbps was achieved. They agreed that the service wasn't as offered and gave me a partial refund, but still charged for installation and activation despite my cancelling day one. Then, I returned the modem, they acknowledged receipt, sent me many threatening letters the representative told me to ignore, then charged me $434.00 for the modem. Hours on the phone with these people, like dealing with a many headed snake, where none seem to communicate with the others.

My experience was horrible!! I was assured EarthLink would work in my rural area. Immediately was charged $54.01 to have router shipped and account opened. Router arrived 2 days later and was immediately charged another $69.11 to activate router. It never connected. Spent numerous hours on phone with EarthLink, much of it on hold, and never received the promised followup email with ticket number nor call back from the troubleshooters.

It was bad. I had to call them 3 times and on the second call the supervisor hung up in my face. They are rude, disrespectful, and liars. I was told I will get a credit on my bill from the time that I didn’t have Internet three weeks. Pay the additional $50 to upgrade. A week later I get a bill for $59. I only had the Internet service for three days. I spent a total amount of $120 in one month when I only got the service for three days. They told me my first two bills would be $30. Lie. I would never recommend them to anybody. They are not a good company.

The WiFi we get is slow, and they raised the price $20.00 per month without notice or reason. Not good to treat new customers that way for the sake of profit. It's bad business practice if you're interested in making customers happy.

I choose this company because it advertises unlimited no throttled internet yet it doesn’t state unless you search through their very outdated website that this only applies to fiber internet not wireless. Getting a hold of them in both excessively time consuming since text will put you in a endless loop as it times out if you or they don’t respond within like 10mins, online chat has the same problem and calling them is a gamble as they will send you around based on key words and don't pass notes to the next guy causing you to repeat yourself every time. The worst of all is their router return policy costing 400$ yet they don’t keep track on you returning it. Forcing you to talk to them and prove it.

I will not give a rating because I am not satisfied with the service. It worked for 2 days and then will not connect. I have spoken with people thru FB Messenger and they will not give me a number to call and speak with a human. Everything is thru message, it has been over a week and they keep telling me they promise by the end of the day it will be working and still not working.

I had a bad experience every time I called Earthlink. First of all the original person I talked to lied to me about several things. She assured me I would not have to pay a monthly fee for the modem and she told me that you had phone service and that would be included. Also that the rate would not go up. The second time I called the guy basically told me "too bad". and said he would let customer service know. He also sounded drunk. I decided this is a very shady outfit and wanted to cancel. This time they told me "Too bad" again and I would be charged a cancellation fee. I do not think this is fair and I still want to cancel. Ms. Casey

I would put 10 stars but can't. lol. On the real though, these dudes Hanns and his manager, Dixon were beyond cool as hell. On top of that, Hanns did an excellent job setting up and installing everything, went the extra mile by having a great conversation... His manager Dixon was heck of cool too, he offered us Gatorades and just all in all, awesome guys who did an awesome job!!

When I called Earthlink to order the 5g internet service, and talked to the salesman, he told me that when I receive the router, all I have to do is activate it and plug it in, so easy and make sure to put it near a window. I received the router today and was very excited because I’ve been using my hotspot for like two weeks which has been very inconvenient for me. When I tried to activate the router on the Earthlink web portal, a message appeared that I have to make my first monthly payment before it would even be activated. The salesman did not mention anything about me having to pay my monthly payment when I receive the router in order to activate it. I don’t have the money right now, which is $80 and I wish somebody would have told me that.

I recently purchased an internet service with EarthLink and it is extremely disappointing. First of all, they charge $49.95 for router shipping and handling where other service providers come on-site for free installation. Secondly, the instructions say the router has to be placed close to the window. The speed was extremely slow and a normal YouTube or browser in iPhone had a huge buffer. In the first interaction the agent did not mention that the initial payment is just to get the router at home and you have to pay immediately for the first month and modem charges ($15). The modem charges are also on monthly basis. When I cancelled the subscription, they did not even provide a refund of the initial shipping and handling of the router.

Everything was to my satisfaction, detector installed, the system was amazing. He was a nice guy, very informative, very patient, very understanding and he did a very good job. I would recommend it to family and friends, which is very good for people who need assistance.