EarthLink Reviews

The installer was polite and very clean and did a super job.

Customer service sucks. I have never seen it been with a company that charges you for a whole month of service the next day after signing up. I paid to start service then they bill me a whole month of service the very next day which I wasn’t advised of this during the initial setting up service and scheduling connection. I also checked their site 2 days after starting service to see if I could access my account. I did and online in my account portal it showed my amount due and when it was due whoch is September 25th which is accurate if my billing date is the date I started service. I get an email on August 29th stating my services will be interrupted for a bill that was due August 26th.

It’s good when you know your internet is bad. Thanks for the upgrade.

Placed order for 500. Sales rep took it upon herself to charge me for 2gb 500 per ce 29$ 2 bb price 164$ per month. Never mentioned early termination fee. When I saw how much I was billed I called to cancel. Was told it would be 20$ for early termination then proceeds to tell me again early termination would be over 300$. I had it for three days. One rep said if I hadn't had it for 6/7 days I would be reimbursed today is 8/25/2026. Days used 8/14/2026 thru 8/17/2026. Still no reimbursement. Worse internet reps. Feels more like a scam.

So far okay. Just got the router box, trying to connect scanning QR code for assistance.

You say my bill will be $36 a month. I just got a bill for $49.

Poor service. Charged me a full month after I done cancel my service and the only thing they’re gonna give me is half my refund back to anyone that sees us. Don’t use them or a rip off.

Earthlink uses ATT fiber at my location. When I signed up for new service, an ATT rep showed up. He was not really aware that I had purchased through Earthlink. After a little explanation, he got to work laying a new fiber line from the street to the house. He was here for about 4 hours because he had trouble getting under a sidewalk. With my assistance we made it work. He was very pleasant but could not fully activate my service due to a problem at the street that he was not authorized to repair. 2 days later the street repair was made, but he was not trained on how to set up the modem inside. He gave it a shot, though, and we managed to get some of it working.

Well, honestly, Earthlink for the most part is not a bad ISP, but, as of now I have a big problem with them. It was the day of installation. I have been paying $59.14 for 100 MBPS speed and unlimited data, as a ongoing fixed price without any hidden charges and with the bill will never raised in future. Today they decided charged me $10.00 extra on my bill for no. I reach out to customer service and they told me about the adjustment, they couldn't answer my question and told me that I should contact the billing department for adjustment. I don't like that idea of being charged extra without being informed.

They are a rip-off, they lied to me about a full refund and their internet is bad.

I like is fast internet. Earthlink Is very good is

1st, I called Cox and set up internet at a new place. They decided EarthLink would install and charge me. No Cox involved. 2nd, they now decide which sites I am allowed to view by actively blocking others. 3rd, the service is SUPPOSED to be fiber, I have problems connecting and staying connected every time I get online. Earthlink has never been a usable service, and appears they are still crap.

Internet is HORRIBLE!!! Would not recommend to anyone.

Installation was excellent or better! The technicians work tirelessly to solve difficult problems and now we are enjoying the benefits of their expert laborers. Looking forward to having EarthLink as a carrier.

Horrible rude outsourced agents when you call in that talk down to you in a condescending tone when you are genuinely asking for help, because of a problem with how the tech installed the fiber line..

My email is MUCH slower now. And forget about opening an attachment! Just trying to read all the emails and clean out the junk stuff take an hour or more sometimes. Very disappointed with EarthLink.

I am happy with the service I received. My wifi is working great. I have had no problems.

Was lied to about plan, months 4 free -10$ after. Then you charged someone else and after being told card on acct wasn't mine, still asked for permission to charge whoever you did the first time. I said no to that!!

Efficient, expeditious and professional. From shopping for quotes to installation, the entire team was friendly and quick. Ordered on Friday and Monday morning the tech showed up first thing. We were set up in under an hour. Lightning fast internet at a fraction of the cost for Spectrum. Highly recommend.

Excellent customer service in setting up auto pay and tech was excellent in installing and giving directions to operate the equipment.

Very fast and affordable internet, and they will get you installed the same week.

I was willing to pay for Earthlink as an email service long before Google. I stayed with Earthlink after getting Google email for free, as an alternate service. The straw that broke the camel's back came this year. Every time I sign on and before I can type my password an ad pops up in a separate tab. Earthlink expects me to now pay to be ad free on top of a yearly price increase. Time to take my money and leave. Rating based on business policy to further monetize the email service.

Too high cost too much. Going T-Mobile. Cheaper internet.

I attempted to evaluate the EarthLink wifi service to determine if I should change service providers. I started by phoning 833-804-244. Was advised that my number indicates that I am a valued customer. I DO NOT HAVE AN EARTHLINK ACCOUNT!!! Called several numbers listed on the website and got the same response. Chat with Chat again, but could not get to a HUMAN. Dialed 855 441 8721, got a human and was given a customer service number, the call could not be transferred, so I called 844 316 9107. Was told that I did not have an account but was disconnected. Again called 844 441 8721, was given another customer service number 833 596 5173 again disconnected. If it this difficult for someone seeking to open an account to gather data regarding the service how difficult will it be to resolve future issues?

Great to work with about my internet and phone service.

Avoid this company. Terrible customer service and, worse, the internet connection they provide is unreliable and they can’t, or won’t, resolve technical issues. Finally, they charge a $300 “gotcha” termination fee when you finally get fed up with dealing with them and end your service.

Once we got fiber to our yard, EarthLink was quick to get it installed and cable buried. We’ve been with EarthLink for more than 25 years. Fiber works great!

Don’t believe the sales pitch. All sounds good but reality is much different. Unfortunately the 5G service did not have a strong signal for me. I was told that if I wasn’t able to use the service, I would get a refund. NOT TRUE.

Very nice technician, and the job was done very fast. Very happy with the service, and he explained everything and set me up quickly. Thank you.

I was a customer of Spectrum and I chose to get rid of them and Earthlink I'm so happy I have them install. Was great. Quick and internet is working great. Just started but waiting to see if my bill stays the same. If so Earthlink will have a true customer for lifetime.

I had Earthlink service for the past 5 months. They promised a lot considering that we do not have fiber in our area. When I ordered it I then find out that they are a third-party provider of AT&T. Only slower and of course less cost. The system worked ok for 5 months, then one day it just quit. No logical reason and no outage report for our area. called support. The traced the connect all the way to the connector inside the house. Meant 2 things. The data cable or the modem was bad. I had my own DSL data cable, so I replaced it. Nothing. Has to be a modem. They had to send out a tech. Fine do it. Told it would take 9 days to get a tech out. 9 DAYS! I have a smart home. 9 days make this house a living hell.

I’m having a really hard time in my life & they were so quick to get out & install my wifi so I can start to get my life back on track & I just really appreciate this company. Thank y’all so much.

They charge fees upfront and it doesn't work. Returned the unit the day after receiving it and they refused to return all my money. Earthlink will steal all your money. This is a scam company. Thousands of reviews are posted about this exact same thing happened to them online.

Never told there was a 12 month contract before equipment had been installed. Never told ATT owned the equipment, Service was spotty. I told store I sent equipment back and to cancel my service. Was told 2 months later I had a 12 month contract. That was never told to me so I was threatened WITH A CREDITREPORT IF I DIDN'T PAY SO AFTER I WROTE TO BETTER BUSINESS AND CONSUMER PROTECTION AGENCY I AM WAITING TO HEAR I WENT AND PAID SO I WOULD HAVE BAD CREDIT. THIS COMPANY HAS AND QUESTIONABLE BUSINESS PRACTICES.

Very prompt installation. Speed of wifi is great. Friendly staff and technicians.

Very very satisfied with the installation of my EarthLink product.

When I contacted EarthLink I was very clear about what we need data for and what we use. I was advised to get their unlimited plan which would be sufficient for all my needs. We are a 2 person household, but gamers and don’t work from home. In a little over 2 weeks not high speed data has run out and I was advised to purchase more at $44 which would last approximately 2 days based on my usage. Since I have unlimited data I was told I could still do everything but at slower speeds. This is totally untrue as I keep getting error messages saying my TV cannot connect due to internet issues. I can barely look anything up on my phone because saying service is slow is the understatement of the century. This company is a total rip off and clearly just want more and more money at outrageous prices. Biggest mistake ever.

EarthLink was pretty easy to set up, it takes about 10 mins of your time. They come out within 3 or 4 work days to install. The guy who came out was real respectful and nice. The one bad thing I can probably say about earthlinks is that they charged me 2 days after I had everything set up and paid for. They charged me again and said my internet would get shut off if I don’t pay it by a certain time.

I had to cancel my EarthLink. Did not even set it up. Sent equipment back and they refused to refund my money. Never going to use them again.

The worst service ever couldn't even get one bar. Chargers way too high, can't even cancel service when you haven't had service within 24 hours. Then they charge you $89 for service you didn't even have a whole month. Customer service is very rude and inconsiderate the worst customer service I have ever dealt with. And when you ask for a supervisor they hang up the phone called six times and they hung up on me each time. I wouldn't recommend this service to anyone at all. It's the worst service ever. The worst customer service. They don't even refund you. I would rather go back to my old company which had way better service or go do Comcast or Spectrum because at least their customer service is a hell of. And I work for both of them we would never treat customers like that. Worst experience and service ever scammers and fraud. Should be put out of business.