EarthLink Reviews

HORRIBLE SERVICE. They send you to several different departments to try to resolve a simple problem and still manage to not communicate. Also went up on my price over the few months and internet connection has been bad.

Very nice people and easy to deal with and explains the different packages to fit your needs.

This company is absolutely abysmal. They are just a 3rd party and contract through ATT. The technician would not install the Modem where we advised and because of that I cannot use my computer. I have spent over 8 hours on the phone, mostly on hold, and have gotten nowhere other than to tell me the service is fine. Even when I can’t use my own computer they are holding firm to a 200 dollar cancellation fee. Stay far, far away and never even think about signing up with them.

Borderline SCAMMERS. They use pushy sales tactics, all of their agents are overseas and do not actually listen to you at all. They try to sell you a $4000 dollar service which is basically a crappier version of RING (about a $250 a year service). They will try to charge you the $400 dollar failed to return your box fee even if you mail it out on time, when I first reached out to them I was trying to reach out to another local provider but google redirected me to their number and they LIED about being Smithville Internet of Bloomington IN which they have no affiliation with. Their service is overpriced, constantly drops and is throttled if you download a lot. If you accidently sign up for these clowns because you were lied to, go straight to your bank and block all auto-draw payments from them. THEY ARE SCAMMERS!

Charged more for my bill than it actually was and gave me a credit, Hopefully it doesn’t happen again. 🤔

Great Service during installation. Excellent, strong signal. Streaming just got better. And you can't beat the price!

EarthLink is the biggest scam artists I’ve ever met. First, they tell you that your bill is due not even a few weeks later, I’ve been with Xfinity and Verizon, and they charge AFTER 30 days of service. Then, because I didn’t pay it, and refused to until after 30 days, they deactivated it and charged a $200 “early termination fee” and threatening to charge $300 for their lousy equipment if it’s not returned by a set date. I will happily return and go back to Verizon FiOS. They are WAYYY better, and aren’t resellers!

I was a customer with Earthlink for 26 years and when I had to close the account I used for business because I sold the business, they CHARGED ME $250. Not only bad tecnnical and customer service -- but draconian business policies. Don't mess with Earthlink.

EarthLink just takes another provider, like AT&T, and charges you a premium for managing the account. The hardware is AT&T and the ISP is AT&T. When it needs service, they send AT&T. So what do you get with that premium price? Limited customer service hours and super long hold times, a crappy app & website, and an inability for AT&T customer service to help you directly because of their contract with EarthLink. As much as the big providers suck, EarthLink somehow is worse. It was a mistake to sign up with them and I’ll be quitting them asap. Wow, while I was typing this, after being on hold for 57 minutes, their phone system just hung up on me. My Internet is out and I work from home. Run from this company.

I had your service and I had to call the service people out twice and it's off now.

PLEASE STAY AWAY FROM THIS COMPANY! Their customer service is horrible! PLEASE DON'T HAVE ANY INTERNET ISSUES ON THE WEEKENDS. They literally cannot help you. WORST SERVICES I EVER HAD! I wouldn't recommend this provider to my worst enemy!

I won't recommend this company for my worst enemy! Account closed April 9th and sent the equipment back and in possession of UPS and still got charged the $400 when tracking number shows on its way. This company used my card to charge me even when my account was closed. My bank said this is a unapproved charged and considered fraud. This company is a joke.

When I first started in 1992 they were best. Now is is triple the pay, no service, customer service is now overseas. They cheat and bully you into autopay. Nothing about is Earthlink is good anymore.

I signed on for 5G service and was unhappy from the start with sluggish data issues and PC & TV freezing. TV was horribly fuzzy and stuttering.... simply awful service. But to make matters worse in 6 weeks time I was charged 49.99 (initial connection & router), 79 (first month service), & then 101 for 2nd month service. When I asked about the increase in charge I was told other services had been applied - which I had specifically declined. After cancelling the service altogether, the $101 fee was immediately run through my credit card. It was not even prorated for the 3 days of that month - the whole charge was applied!! All in all, I feel the entire experience was an exercise in futility, frustration & dishonesty. Very unfortunate experience indeed. Sorry I bothered.

I have been a customer of Earthlink for the past few months and have had slow-speed issues from inception. Prior to signing, I was promised EarthLink would solve my speed issue I had with my past ISP. Not so. I have called numerous times when the speed was 1.2mps. The rep would do something, and the speed would jump to 25-26 mps instantly. Then, after a few days, back to 1.2mps. Very, very inconsistent. Yes, the customer service reps are as helpful as they are allowed to be by company OPS. I really had hoped EarthLink would be my last ISP; however, this proved not to be the case. When I ask about the inconsistency, I do not get a clear explanation. Very frustrating.

Signed up for service with EarthLink after being clearly told over the phone that my monthly bill would be around $30. My first bill came out to about $37, which I could understand. But then my second bill jumped to over $60, which is completely different from what I was promised. When I initially spoke with the representative, he actually quoted me $50–$60 per month. I told him I couldn’t afford that, and only then did he say he could get it down to around $30. That’s the only reason I agreed to move forward with the service.

Billing issues. Misunderstanding between customer and service provider.

Smooth process to upgrading my service. The Earthlink rep explained the process and options, without trying to upsale me with something else. Scheduled the onsite AT&T tech who was friendly and professional, and did an excellent job making sure the install was done correctly. So far I am very satisfied with the service.

EarthLink is a great company. Everything is working as planned. I love the service. It works perfectly for me and my family needs and I would highly recommend it to anyone. The installation went very smoothly and the technician was very helpful.

Very fast shipping and wifi speeds. Had Xfinity, this is definitely better.

DO NOT use this internet service. I paid the $49.95 to have my "Personalized Modem" built. Once it arrived the plug in was easy but I never was able to connect my two printers. An hour with their tech support created more of a mess. I sent the modem back within 2 weeks. I used the UPS label. Less than 1 week after sending, I started getting emails that I was going to be charged $400 because I did not send back the modem. I checked the UPS site and saw my package was delivered to them. I called Earthlink and was on hold for 45 minutes.

I was looking for internet for my new home and Earth link said they had service in my area. I paid $49.99 for them to ship the router. And $72.00 for monthly service. I tried for days to get the internet to work. Finally called customer service just to find out that they do not service my area. So now I have to ship equipment back to get my monthly service refunded but I am not getting the $49.99 back. They should have never told me it would service my area. Basically they have stolen $49.99 from me. Do not use this company.

Wonderful service provided by Earthlink for transferring from the incumbent service provider. I am really happy with the Internet speed and access. Great job by Earthlink!

Signed up for 5G internet and the service kept dropping, really slow speeds, kept kicking all our devices offline. I cancelled my service and sent back their router using the UPS return label they emailed me and was still charged for internet service the following month. Apparently my account was still showing “active.” I had to explain I had a cancellation email from them dated for the month prior and that I had already returned the router. They said they would credit back the month I was charged (I’m still waiting) but now they’re sending me emails saying they haven’t received their router when the tracking label says it was delivered last month. Don’t use this internet service!

First of all they had my last name as Jones. They are idiots. When I canceled I was on the phone for 30 min for them to understand what cancel means. In the meantime they email a return label to print. I have no printer or a way to get to UPS. Their printed label is being mailed. It will take 14 days to receive. Keep in mind they will charge me $400 if not received within 30 days. They said when they receive the equipment I'll be funded the $400. I live on SSI. How in the hell can I absorb $400 and wait. Customer service must be DEI! They are stupid and don't know the proper way to speak English. Don't use this company. They will rip you off. I hate Earthlink!

I do not have Earthlink. My property is pre wired with AT&T fiber optic. Earthlink said they sent a tech here and then started charging me for services I DON'T HAVE. Have reached out to customer service several times and no call backs or solutions have been reached.

Calling and setting up service was super easy thanks to the support center callers. They made the process super easy and the equipment arrived very quickly.

I was told this service included unlimited data, but that was not true. Just 7 days after installation, my internet stopped working because I had “run out of data” — after paying $49 for installation plus $74 for the plan. When I called, they told me I needed to purchase more data, even though I barely used the service and only had my TV connected. That makes no sense. This feels extremely misleading and dishonest. I canceled the service and requested a refund, but they refused to return my money. I strongly recommend avoiding this company. If you’re considering satellite internet, go with Starlink instead — at least they offer a 30-day satisfaction guarantee and will refund you.

Horrible company!! I ordered it on the day my TDS went down again! I was told it would only be $49.99 a month and it would be delivered in 24-48 hours. Wrong on both counts! It was delivered a couple of weeks later and there was an additional monthly charge for the router! I called customer service. Angel cancelled my service and sent a cancellation email, but was unable to email me a UPS return label. I asked for the exact mailing address. I paid over $22.00 to send it back to them through UPS. I included copious notes. It was signed for and received by Joyce at EarthLink on Thursday, April 2nd.

Everyone I dealt with was very professional. There were no hidden fees, no surprises as far as what I was going to pay. I know it's been an overall good experience.