EarthLink Reviews
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About EarthLink
EarthLink is an internet service provider that offers customizable plans for home and business needs as well as internet security software and digital marketing solutions for small businesses. Its premier service, EarthLink Fiber, gives you access to internet speeds up to 5 Gbps with no data caps or teaser rates.
Visit www.earthlink.net- Fiber, 4G LTE / 5G, and Fixed Wireless options
- Home plans start at $39.95/month
- Home and business internet
- Not available in every state
EarthLink Reviews
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- 4,921,192 reviews on ConsumerAffairs are verified.
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Reviewed June 17, 2026
My experience with Earthlink has been good from the start. The installation went well, and was very time efficient. The service has been great since installation. And, I find it very easy to find someone to talk with if I have had any questions.
We’re delighted to hear that you’ve had a positive experience from the very start, and that your installation was quick and efficient. It’s great to know you’ve found our team accessible and helpful whenever you’ve had questions.
Welcome to the EarthLink family—we’re always happy to assist whenever you need us!
SamanthaExecutive Relations
Reviewed June 15, 2026
While a little confusing at the start, the service has been great. The fiber line into the house was sourced to another carrier for install. I am pleased.
We are happy to hear despite the confusion in the beginning, your service experience has been a positive one overall.
SamanthaExecutive Relations
Reviewed June 13, 2026
I will be canceling my EarthLink service. Where do I start?!? The service itself is horrible. I have an extender and it still doesn't meet my needs or cover my home. Customer service is a joke! Zero help. Now I get my first bill for my new home, first one, the note on the bottom... Your price will be increasing $10 per month on the next bill. This is the worst experience I have had. So bad I'm willing to pay the $200 to break their horrible service and contract.
I’m sorry to hear about your experience with the service, coverage, and support, as well as your concern regarding the billing increase. In regard to the service performance, there are several factors that can impact coverage and overall performance that may be outside of our direct control, such as environmental conditions, local infrastructure, the number of connected devices, and how those devices are being used at any given time.
SamanthaExecutive Relations
Reviewed June 12, 2026
Good prices, great customer, service, and fast and accurate in real time appointments. Thank you EarthLink.
We’re happy to hear you’ve had a positive experience with our pricing, customer service, and appointment scheduling. Providing efficient and reliable service is always our goal and we will continue working to ensure we provide the best service as well as pricing.
SamanthaExecutive Relations
Reviewed June 12, 2026
Great service, quick and extremely professional! Very knowledgeable and kind, too.
We’re glad to hear you had a great experience and found the service quick, professional, and knowledgeable.
SamanthaExecutive Relations
Reviewed June 11, 2026
Service did not work. In half the month without service and many hours on the phone with tech support. I asked to cancel the service and have the monthly fee and processing fee reimbursement. We were never able to use the service and they refused. They are refunding the monthly fee but would not the other. Very disappointed!!
I’m sorry to hear about the service issues you encountered. After reviewing your account, I can confirm that a refund for the monthly service fee has been processed. Regarding the processing fee, that charge is associated with the setup and activation of the account and is considered non-refundable per our terms and conditions. I understand this is disappointing, this is why it was not included in the reimbursement.
SamanthaExecutive Relations
Reviewed June 11, 2026
It's been a great experience so far. The installation was quick and efficient.
We’re pleased to hear that you are enjoying your EarthLink experience so far. It is also great to know that your installation process was quick and efficient.
SamanthaExecutive Relations
Reviewed June 10, 2026
The speed is good and the price is reasonable for the speed and consistency. It would have been nice to know a third party was coming for the installation. The app was a bit difficult to make some updates to our information but it was worked through. Overall good service and value.
We're glad to hear you're happy with the speed, consistency, and overall value of the service—that’s great to know.
We appreciate your suggestion regarding the installation process, and we understand how important it is to have clear expectations. Your feedback about the third-party installer and the app experience is helpful, and we’ll be sure to share it with the appropriate teams to help improve these areas.
SamanthaExecutive Relations
Updated review: June 12, 2026
Immediately after I posted my review I was contacted by Earthlink. All my questions were addressed & I was giving a link for me to access for the service agreement. I felt like my grievance was taken seriously by Samantha (the rep I spoke with) and she made certain I felt that my business was important. I wish I did not have to leave a negative review to get a satisfying response but because of Samantha I am going to stick with Earthlink.
Original Review: June 10, 2026
I had my install done on 5/26/26 and my service was shut off 6/9/26. I was unaware that I had a bill as Earthlink had the incorrect information for me and I had already paid before the service was installed, so why would I have a bill a few days later? Anyway, they shut off my service, charged a $25.00 reconnect fee but have not reconnected the service. I was told that I need to wait 48 hours to get it reactivated. It was not a hard disconnect just one on their backend. When I spoke with a chat rep (who REFUSED to give me their name) they were rather rude and instead of explaining to me what their policies were I was given some annoyed sounding chat response. So, I ended the chat after 10 minutes, googled the number on my cell phone, the rep refused to give me the phone number & waited until 9am est to call.
I call and was promptly advised that I had 10 days of free internet since I did not pay my bill & now I simply just have to wait. Pretty much they said they will get to it when they get to it. I also was quoted one price for internet but the bill was $20 per month higher. The rep broke it down and told me that there was a $14.99 modem charge. I told them I own a modem, I will use mine & where can I return theirs? The rep told me I have to use their modem and cannot use my own. WHAT!? So, if it is a mandatory component that is required to use your service, then why am I being charged separately? And does that modem really cost $180 per year in 2026, come on now. Don't insult me. Seriously! Anyway, I am already shopping for another provider and burning up my Verizon hot spot. Thank goodness for the hot spot, I work from home so no internet means no income for me. WORST SERVICE EVER FROM BEGINNING TO END! RUN.... RUN...
I’m sorry to hear about your experience and understand how frustrating this situation has been. Billing begins once service is active, and unpaid balances can result in suspension and a $25 reconnection fee. Restoration may take up to 48 hours. The modem fee is separate as required equipment. We’re sorry for your support experience and would be glad to review your account further. I will send you a direct message so we can resolve this matter.
SamanthaExecutive Relations
Reviewed June 9, 2026
Great job, service is a little in and out, but other than that, satisfied.
We’re glad to hear you’re satisfied overall. We do apologize for the intermittent service and would be happy to take a closer look to help improve your connection. Please feel free to reach out if you’d like assistance.
SamanthaExecutive Relations
Reviewed June 4, 2026
Horrible! Do not get this! I received my Earthlink and tried to get a signal and got nothing. I called to send it back and they emailed me a label to return it. After 2 weeks of not getting my refund of $53.57 I called them, and after about 30 minutes of BS, I was told that I could not get a refund. So my fight continues! Please do yourself a favor and avoid Earthlink!
I’m very sorry to hear about your experience—this is certainly not the level of service we want any customer to have. I understand how frustrating it must have been not to receive a signal, go through the return process, and then encounter difficulty receiving your refund. That is not the experience we aim to provide, and I apologize for the inconvenience and confusion you were given.
SamanthaExecutive Relations
Reviewed June 4, 2026
I was not happy being told the service would be installed 4 days after I signed up then getting a email saying it would now be at the end of the month. I called and wanted to cancel because I didn’t want to wait 3 weeks, the guy said he had got it rescheduled for the same day but a later time. Well he didn’t show up, wasted the day waiting for him. He finally showed up a day later than the email indicated. As for the installation goes it was fine. Hopefully there won’t be any more surprises. As slow as it took, I’m sure not going to pay for a service contract!
I’m very sorry for the frustration and inconvenience you went through during your installation. I understand how disappointing it must have been to be given an initial installation date, only to have it pushed back, then rearranged again, and ultimately not honored as promised. I apologize for the time that was lost as a result. Your installation fee has been processed for a refund.
SamanthaExecutive Relations
Reviewed June 4, 2026
Stay far away from this company; they will say anything to get you to sign up. I have never been so ** at a company in my life, and I have had Comcast and AT&T for decades.
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback. This is never the impression we want to leave, and we understand how frustrating this situation must feel—especially when expectations aren’t met.
SamanthaExecutive Relations
Reviewed June 3, 2026
This internet company is terrible. The service is not good. They charged me $216 as a cancellation fee after an attempt at automatic debit on my card. I think there was some error—the card wasn’t updated—and the following month, they charged me this fee and said that if I wanted to continue the service, I would have to pay the installation again and sign a new 12-month contract, and I couldn’t do anything about it. They only sent me an email explaining that the payment was not debited, it was overdue. If I had any email or phone number, I would have paid it right at that moment. When I contacted them after a long time, to get in touch with their support, they didn’t give any solution. They simply charge fees without notifying you, without talking to you, abusively, and I had, in just one week, three charges on my card: for the monthly fee, for other fees.
I understand there were billing issue and we do apologize if there were card issues. We send multiple email reminders that the payment has not been unpaid, as well as additional fees that will be charged, and then we do send out a disconnect email prior to advise the payment has to be made. As for the contract we do discuss this during the sale and you are sent a link to confirm you read them, as well as an email after the sale.
SamanthaExecutive Relations
Reviewed June 2, 2026
I enjoyed my experience. It's wonderful. I recommend trying it. It was easy to get set up.
We’re happy to hear that you had a wonderful experience and that your setup was easy!
SamanthaExecutive Relations
Reviewed June 1, 2026
DO NOT DO BUSINESS WITH EARTHLINK. Promised great internet service, we received the equipment, hour spent with tech support, we were unable to get connected. They are a 3rd party service so we called the actual service provider (T-mobile) and they reported no service in our area. We were charged a connection fee of $54 and a $99 fee for service used???? Customer service refused to refund so we disputed with our bank (BECU) and they sided with Earthlink.... READ THE FINE PRINT!!!!!
I’m truly sorry to hear about your experience, and I understand how frustrating that situation must have been. We certainly never want our customers to feel misled or unsupported. As a third-party provider, service availability can vary by location. Regarding the charges, installation and activation fees are applied when service is set up, and billing can begin once the account is provisioned.
SamanthaExecutive Relations
Reviewed May 30, 2026
Great, it arrived on time, it nicely packaged, simple concept and easy process
We’re glad to hear everything arrived on time and was nicely packaged. It’s great to know you found the process simple and easy—those are exactly the experiences we strive to provide.
SamanthaExecutive Relations
Reviewed May 29, 2026
The installers were excellent, friendly and kind, walked me through what I needed and then they were gone and I’m truly enjoying EarthLink
We are happy the installers excellent, as well as kind and excellent service during the installation. It’s great to know they took the time to walk you through everything and made the process smooth for you.
We truly appreciate you choosing EarthLink and are glad you’re enjoying your service!
SamanthaExecutive Relations
Reviewed May 27, 2026
The gentleman was very nice and knew his job well, except I'm still having problems calling out to people
Reviewed May 26, 2026
Still waiting on some to call me in reference to the installation rep taking our router.
I see that your modem was delivered via UPS on May 8th, so I will send you a direct message so I can assist you going further.
SamanthaExecutive Relations
Reviewed May 25, 2026
Absolutely will never use them again….. Canceled two months ago and still charged me. Now they’re on the phone acting as if I did something wrong. Hidden fees and bs to deal with.
I am sorry to hear there have been concerns regarding your billing. Please note that we do not continue charging an account once it has been canceled. Any charges that may appear after cancellation are typically related to an existing balance, an applicable early termination fee, or a charge for unreturned equipment. If a modem has been billed due to non-return, that charge is refundable once the equipment is received back within the designated return timeframe.
Executive Relations
Reviewed May 24, 2026
Your internet service is strong but you do have a big issue the way you go by charging for your service, 1st most older citizen get paid on the 1st of the month and you should make it easier for us by allowing until the 5th to start threatening to shut off our service. With that being a issue with your company it looks like I'm going to be trying to find another internet company to replace you as soon as possible. 😉 Sorry that we can't remain connected. 😉 Thank you for nothing!
I am sorry you were not told about the billing expectations; however we do send out installation reminders that notate when the billing will be due, and then we send out invoice reminders before service is suspend. I am going to send you a direct message so we can resolve your billing issue.
SamanthaExecutive Relations
Reviewed May 24, 2026
Thanks so much. The black was hard, but you got us connected and provided me with a new modem.
I’m glad we were able to get you connected and provide a new modem. I know the delay was frustrating, and I truly appreciate your patience while we worked through it.
If you need anything further, please don’t hesitate to reach out—we’re always happy to help.
SamanthaExecutive Relations
Reviewed May 22, 2026
Good fiber since they use ATT lines. Reliable. Fast.
We are really happy to hear you’re enjoying the speed and reliability of the service. We truly appreciate you taking the time to share your experience—it means a lot!
SamanthaExecutive Relations
Reviewed May 22, 2026
Help. Need to talk to someone. Equipment was taken from my home. I have called more than once. No answer of what is going to be done.
I’m sorry to hear you’re experiencing issues with equipment being taken from your home—that’s definitely concerning. I’ll be sending you an email shortly so we can work together directly to review the situation and find the best way to resolve this for you.
SamanthaExecutive Relations
Reviewed May 22, 2026
Good product that was easy to order. Their technician was from ATT and his knowledge of the product was complete and he was very efficient on the install. He was able to answer any question that I had asked. Overall a great experience. I would recommend EarthLink to anyone who needed high speed internet.
We’re delighted to hear that your ordering experience was smooth and that the installation went so well. It’s especially great to know the technician provided thorough, knowledgeable support and was able to answer all of your questions efficiently.
We truly appreciate your recommendation and are glad you’re enjoying your high-speed internet service
SamanthaExecutive Relations
Reviewed May 21, 2026
I wish they had bridge link feature or got rid of the modem like Fios does and install your personal router. But the service is amazing. 8/10.
We appreciate you sharing both what’s working well and where we can improve! We’re glad to hear you’re enjoying the service overall and that it’s delivering a great experience.
We understand your interest in features like bridge mode or using your own router setup, and that’s valuable input. Feedback like yours helps us continue to evaluate ways to enhance flexibility and better meet our customers’ preferences.
SamanthaExecutive Relations
Reviewed May 21, 2026
Just set up a new account, it was suppose to be 34 a month, but my first bill was 60, I called to confirm what I was being charged, a simple question, the lady put me on hold for 15 minutes to come back on the phone to proceed to starting the conversation over, I had to stop her from wasting any more time, and found out I was going to be charged 60 per month, though they have a promotion rn for 24 a month. Now I have to cancel and get another internet provider.
Thank you for bringing this to our attention—we’re very sorry for the confusion and frustration this has caused.
We understand how important it is for your bill to match the pricing that was originally quoted, and we sincerely apologize for the discrepancy. Promotional pricing and standard rates can sometimes vary depending on eligibility and plan details, but this should have been clearly explained from the start.
SamanthaExecutive Relations
Reviewed May 21, 2026
Earthlink is the greatest Internet wi-fi system I ever used. They have great service, great support tech & a great team that's always in standby to help.
We’re thrilled to hear that you’re enjoying your EarthLink service and that our support team has been there when you needed them. Providing reliable service and responsive assistance is very important to us, so it’s great to know we’re meeting your expectations.
SamanthaExecutive Relations
Reviewed May 21, 2026
They lie to you, their internet sucks, you can barely use it for anything, you get thrown out of your things, and when you call your customer service, they will tell you you get what you pay for, $80 for nothing. I have literally one phone, one TV in one game system connected to it for $80 a month, could barely use it without multiple issues.
I’m sorry to hear that you haven’t had a positive experience, especially with your internet connection dropping while you’re trying to use it. I understand how frustrating that can be. I also apologize that your interactions with customer support have not met your expectations.
I’m going to send you a direct message so I can gather your account details and assist you with the best possible resolution.
SamanthaExecutive Relations
EarthLink Company Information
- Company Name:
- EarthLink
- Year Founded:
- 1994
- Address:
- 980 Hammond Dr NE, Suite 400
- City:
- Atlanta
- State/Province:
- GA
- Postal Code:
- 30328
- Country:
- United States
- Website:
- www.earthlink.net