Cox Communications High-Speed Internet Reviews

Service is not good. Internet is slow and it isn't my router, as it is new and one they recommend. Signal strength sketchy. Even though I went from a low-cost plan to a more expensive one, none of the issues were resolved.

They are liars! My bill is up to 250 a month! Don’t waste your time and money. They are money hungry! NEVER AGAIN.. They gave me a phone line and said I didn’t have to pay for that and now chafing me for it! Also all these hidden fees!

I recently switched to Cox Communications for my internet-only service. My previous provider had extremely poor customer service and connectivity (sometimes it would take up to 5-10 minutes to successfully get on a zoom seminar...worse than dial-up!). Although I've only had Cox Communications for about 2 weeks, I am pleased so far with their service. Why, you ask? The first reason is that internet set up was a breeze. I received my modem the next day and was hooked up and online in under 10 minutes with no issue whatsoever. I've had real no issues with connectivity or delayed download speeds. Super nice! I do pay a little bit more ($15) for monthly Cox internet service, but in my opinion, it's worth it.

Every night for the past month or more nighttime upload speeds drop to 5,10,15 when we pay for gigablast internet service, their max. This is just totally unsatisfactory. Usually by 6-8 am all of a sudden speeds magically go back to a solid 35, which is their max residential speed here in Norfolk, Virginia. Why advertise what you do not provide. My equipment is just a few months old Netgear A6 and modem latest. I've been complaining and calling constantly with no solution. They are ALWAYS quick to try and blame your equipment. I guess they are instructed to do so to try and sell their crap. Worst internet service around, top dollar, over 100.00 per month for true crap service. Gigablast, sure...right. Max down 400-560 varies, max up 35 down to 5-15 at night. Not exactly Gigablast lol. The absolute worst.

We got rid of Cox Cable and stuck with the Cox internet only. They sent us a new modem and a giant box to return the countour box, wifi router and two additional receivers. We took the items in the prepaid box to UPS. They weighed the box, and gave us a receipt. That was on October 1, 2020. Today is October 5th. We got an email stating that we still need to return the equipment, that they only received one tiny contour receiver. Well, we have a receipt from UPS with the weight of 11.90lbs the day we returned. I find it hard to believe they only received one tiny additional receiver which weighs 1.0lb. They are unable to use the tracking information we provided. They don't know what happened. They are charged us upwards of $600 for unreturned equipment. I complained on the Better Business Bureau. All I can do is get help from someone, anyone. This is horrible.

Prices go up every 1-2 years after promotions expire and you constantly have to chase a rate, which, more than likely, will still end up being higher than your promotional rate. Cox would rather see a customer go than provide them with consistent service at a consistent price. The games with pricing are just plain aggravating!

I have been calling Cox 2 weeks before moving into my home so I can have service for my job. I have gotten a date going into October 2020! I'm in August and I move into my home in September! This means I will lose my job! I just bought a home to lose my job and lose the home I JUST PURCHASED! They do nothing to get me a sooner one. I have 3 kids and I'm so stressed out that I will be losing my only income to support my kids and provide a roof over their heads. All because COX will not find any way to help me out here. I had them previously for 3 years before moving and this is their thanks to me for coming back. And to make matters worst they are the only ones who services my area. This is my experience as of today 9/7/2020 still no internet calling into work every day and still no help from COX.

I could call or chat with Cox nearly every day if I had the time or patience. Nearly every day down speeds are less than 100mbps which continues for several hours if not all day. Some days the speed is back up above 700mbps down... which is acceptable to me. Tech support is basically useless. I hear “everything checks out fine. Your modem is fine. We detect no issues. Run speed test at this link.” I run a speed test from their site and get the same slow result. If there was another provider I would drop Cox in a second.

I signed up for $49 a month and my bills were at that number for e months and then I was seeing Cox charging my bank account $93 a month without letting me know. So I don’t recommend to you to set up automatic payment with Cox.

I used Cox for the last year and their service and product has been great until they jacked up my monthly bill. I called and called until finally getting to the Loyalty Team (844-227-3943). I politely asked if they could honor my original service agreement and they refused and said it's not possible and instead tried to up-sell me on more products. I asked again if there was any way they could help me and was hung up on. I am very surprised at this lack of respect. I will be cancelling my service immediately.

Honestly, as a kid, I had nothing but good things to say about COX. Now as an adult paying $65 for just internet, I am afraid to say their internet service is crappy. Every day I have to reset my modem and router about 3 different times (and I am not overreacting). At first, I thought I could handle it but working from home I spend more time worrying about my internet than I do about my actual job because that's how much it interferes with my work.

I closed 7/23. Due to having work done in the house, I didn’t bother calling Cox till 8/7. The technician came out the following week only to find out the house needs a cable line installed. Due to this, it is out of Cox control to give you updates. Cox needed permit to dig to install. It’s been 3 weeks since the request has been put in. Just told 8/27 that in 2 weeks they will install cable line. Then I’ll have to schedule appointment for someone to install the actual modem etc. So looking like 6/7 weeks to get internet from Cox is ridiculous since new customers aren’t a priority and they have no control over the company that works for them. Very irritating. If buying a new place find out prior to closing if they ever had internet because if you don’t... could be 5 weeks just for them to come install a cable line eye roll.

We have had their infamous Gigablast for over a year. In a home that is 1100 sq ft. We even have extenders to ensure everything is on point. 3.1 Docsis modem and router. The internet hardly works, when it does, it drops service all the time and then it's a huge hassle to get it back up and running. I now had my side of the home (unit b) set up with its own internet service. I've purchased a 3.1 Docsis modem and an ax router. It's all setup and lo and behold! No internet! Same exact BS issues that we experienced on the other side.

Please take my word for it, save yourself the time and energy and DO NOT use Cox for your internet/cable services. I was scheduled for a tech to come out to set up my services, they were 2 hours late, never called to let me know and I still am waiting for my internet to work all while they charge my credit card. Spend a little more and save yourself the trouble. They don’t care about customer service or helping. They just want to get whatever money they can out of you.

Every summer the internet goes out from 10:30 AM to 3: PM. I've had people here several times. They say the problem is outside my house----nothing gets fixed. Local TV channels go out around 4:PM till the sun goes down. It's not just me, my neighbors have the same problems. I finally have gotten a number for an area manager, because I wrote a complaint letter to a local TV station. Cox is supposed to be sending out someone to fix things. Apparently COX does not want to be on the evening news explaining why their service is so poor. Still I wonder if anything will get fixed.

The service problems that have persisted for ~5-months remain. These failures make my Internet services (contracted for 150Mbps) essentially unavailable to me for a majority of the time. Tech support insisted I had to upgrade to Gigablast without any real testing of my problem. I complained to corporate office in Georgia and a Service technician was dispatched. He replaced wiring from street to my house although he expressed doubt that this would solve my problems. He said that his testing showed good service signals.

Tried to replace Cox rental modem with retail vendor modem which is compatible with Cox ISP. Cox said it was unable to activate the retail modem because of the home wiring. Home wiring is coax cable. Cox stated that only their modem will work with existing wiring. This is a monopoly on the equipment connecting to their service which is in direct violation of FCC ruling.

Cox Comminations has a serious problem with their billing dept. The simple minded people working for them can not figure simple mathematics, I requested a service change for my internet service for a seasonal suspension for April 3, 2020 the start of the new billing cycle which would be $9.99 per month, my billing cycle is from the 3rd of the month to the 2nd of the next month, I paid my March billing of $39.99 which is for full internet which ended April 2nd, I also paid $9.99 for April's billing which was a billing cycle of April 3rd to May 2nd, I was billed on my April billing an extra $.33 cents for a partial months service, as you can see I paid full billing for March and April I don't see where I owe for a partial month.

My Cox Internet just keeps disconnecting for the last week. They simply say, "We don’t provide internet at the moment, we have no other solution, you need to wait." They choose the simple way, ignorance.

I canceled my service and have a receipt from the kiosk that I dropped my cable box off, yet I was continued to be billed for 4 months. The account was finally recognized as closed but an additional $180 is being billed to me. Before I knew it, they reported it to a collections agency and now I'm having to fork out $180 for service I never received because I was told my account was closed and also a potential ding to my credit because of some internal error and continuous billing. The best part about it is that when I contacted COX they told me that they could accept the payment but then when I went to dispute the charge they said I had to contact the collections agency. That literally makes no sense! At COX, this isn't the service that is advertised and I'm not usually the one to go around and let the internet know how I feel about service but this is ridiculous.

I'm currently 1hr 27 minutes and 8 seconds on hold. No end in sight. No way to have them call me back. So I'm listening to hold music loop for an hour and a half and counting. Need to make a change to my service move order. When I originally got a call back after filling out an internet form. The guy calling couldn't have been more vague or difficult to get information out of. He asked very open ended questions with no explanation of why he was asking, when I asked why he wanted to know he wouldn't explain. like "What is the latest date you can have service at your current address?" "Why? I'm, moving right now and want service at my new address." Then he said he was putting in disconnect for today.

I am not one to write reviews, but Cox internet has horrible customer service and crappy internet. They outsource their call centers out of the states, which makes it difficult to get anyone who can understand you. Our internet was down for over 24 hours despite having to work from home and they made us pay extra for basic tech support that the so called tech department was unable to do. We were hung up on multiple times and transferred to multiple departments. Some reps you could hear wind blowing as if they were outside, and other reps you could hear them talking to their coworkers. Cox is highly unprofessional. The only department that helps you is loyalty, but that is because they don't want you to cancel.

Cox communications services have been great overall, but the representatives they employ are the worst. There needs to be more customer service training! Barbara ** is one of the nastiest, Cox representatives that I have came across in a long time. I currently work in property management in Kansas, and Barbara goes around with this prejudice attitude inserting her nose into people’s business that do not concern her. She needs some ethical training, diversity training, and better communication skills. Cox needs to step up an do psychological evaluations on all their representatives, especially the ones that come in and out of other businesses. This is a time in our country where we will not stand for inequality no more!

For a simple change of service address, Cox agents have wasted countless hours of my time giving me the runaround over and over and OVER and OVER! My family (7 households) and I have been loyal Cox customers for an average of 5 years, some even longer. Despite that, I cannot get ANYONE to help me who is even remotely competent. I have spoken to every department they have available and they all either fail terribly at their jobs or they send me on another runaround to other departments. These people are all morons who do not have the skills or intelligence to be working any kind job requiring the ability to handle customers or problem solving.

We had a modem go bad and our internet kept dropping out. The process to get tech support is to text them because it is "faster response". First of all, they do respond right away, but once you get connected, there is often a 2 minute lag between your response and theirs. It is obvious the agents are working more than one customer at a time. But I could live with that if the service was effective. I tried for 2 days to convince three different techs that my modem needed to be replaced. One tried to upsell me with the Cox Panoramic modem/router. I declined. One tried to tell me that my ethernet wire was bad. After getting off the line with the third tech on the second day, I made a change to my TV service that required taking one of my pieces of equipment to the brick and mortar store.

5/26 Spoke to Diana in the Loyalty Department. She was argumentative, spoke over me, and refuted to credit the plan change and early termination fee (I never canceled their services). I was told when I initially changed my plan due to my low income and illness during COVID-19 that I would not be charged these fees due to the fact my high school student and 2 college students needed COX’s online services, as I am low income and quality for their low income plan for my students and myself. COX advertised $19 internet for low income families with students in San Marcos and refused to give me that plan. My bill is over $1000 in fees that they refuse to credit me. Pula Retentions Supervisor said they can’t credit over $200 and can only submit a request for any further fees, therefore I am responsible for all remaining fees.

Cox Comunications has been my provider since 1998. I have never experienced such horrible service or treatment during this pandemic. They are treating their business as a monopoly on high speed internet service, they are charging over double the amount for internet services and putting caps on customer data all because they have lost so many cable customers and their digital phone service is almost prehistoric; with the cellular era. What is really upsetting is that not everyone has been allowed to go back to work and Cox is just shutting off service without prior notice at the end of 60 day past due on just one month of service and forcing you to pay multiple months of service to get turned back on, This is a bullying technique of doing business and I am appalled at how they are programing their systems this way.

Working from home during this pandemic, we rely heavily on our internet service. The first day our internet service was down, Cox kept promising several repair times, so we kept pushing our conferences up. On day 2, Cox continued to promise several repair times and we lost over $350 by day 3. We were promised $350 in credit by Cox (a recorded chat session proves this) which was never inputted into their system. Cox replies with, "We can give you a $41." It was explained to Cox that we are on the frontlines of this COVID epidemic and this is a severe blow to our potential acquisition of protective equipment for our hospitals. Cox responded with, "We understand and apologize, however we cannot provide any more than the $41 credit." At this time, we are boycotting Cox due to their careless attitude towards the healthcare industry.

Cox, given their technological limitations, is ok on delivery of their internet service. Everything else, takes me back 10 years when no one in their industry cared about their image. What does this mean? It means as long as you don't have a problem, you won't know anything is wrong, however there is definitely something rotten in Atlanta.

I had to shut down my travel agency in Arizona due to COVID and when I called Cox to cancel their service, they told me I had to pay them close to $6,000 for a simple internet connection. Over a year ago, one of my employees complained about slow speed so I told them to call Cox to increase the speed. By doing so, they automatically said I renewed a contract, which I had never signed, for another 5 years. When I had to close my doors due to COVID, they sent me a bill saying I owed them nearly $6,000 in early termination fees. I've already lost my business, and now I have to deal with these crooks. They should be ashamed of themselves. Taking advantage of a small business closing due to COVID is just plain wrong.

I am in a nursing home and my Son-in-law pays my bill. Thank God for him. It keeps getting past due because they send the bill to him late and twice not at all. My name is on the card to make decisions about my account. I asked the lady to email me the bill when it's due and I would text the amount to him. She refused to do that or give me the amount due. This has been going on since I've had Cox. I will drop them. And they cost a fortune.

My services was disconnected. I went to pay the bill like they said at a Pacific retailer. Once I submitted my payment it was supposed to show that I paid and my services would be reconnected, however that was not true. Now I have to wait another day to speak to someone again about my service is being reconnected. My bill went from $58 to $88. And that's not even my reconnect fee. No one can ever help me. When there was an outage, no ETA. No one can ever help.

I have been with Cox for almost 4 years now. Not because they are awesome, but because they are the only “reliable” option here in Vegas. I pay $120 a month for Gigablast which they claim to have 940mb download speeds. Yea right! I have never seen my speeds go above my 650mb average. Just the other day I ran the speed test on their website and it only reached 180! I have a docsis 3.1 modem and and 10gig ready router. There is no excuse on my end for slow speeds. Outages and extreme slow downs are frequent and not a single apology. Now they try to charge for customer service which they call it “cox complete care”. I really hope that a major provider can step in and give the residents in Las Vegas a choice of providers and not have to just be satisfied with one.

I would not recommend this company. I always have trouble with my cable box. To be fair the internet is good. The price for existing customers when your contract is up is unreasonable. But the main problem is their "Customer Service". By far the least customer friendly group of people I have witnessed. Also, watch your bill for installation fees that are supposed to be free. They slid some in on me. Unfortunately, they are the only option I have for internet over 50mbps in my area.

I moved into my apartment near my university and I had trouble connecting my router. I called for help, they sent someone out and told me I would not be charged. The guy was unable to fix the issue and he said I shouldn't get billed since he didn't fix anything. I got a $75 charge on my account day 1 of service. I ended up having to also buy a whole new router and modem for $129 day 1 too. I cancelled my service before the month was up, and I still owed them money even though their website lists that you'll pay a pro-rated rate if you cancel before the end of the month (I understand paying a cancellation fee since it was under a contract, but I shouldn't have paid any extra money toward my bill since I cancelled with more than a week left in the month). This company SUCKS and I had internet connectivity problems with Cox.

The store manager Brianna ** (had to get her name off her nametag) is extremely rude and disrespectful. Their hours are supposedly 10am-4pm and they closed earlier than 4pm. I asked her for her name and she told me I didnt need to know her name. I'm sitting here 9 months pregnant and due at anytime!! And have been getting the runaround about returning this $200 modem since the weekend!! I finally find the place and they close early but yet keep telling people they close at 4pm. This rude lady does not need to run a store and maybe needs further training on customer service.

First and foremost, I had received a letter on February 12, 2020 from the Paralegal Department stating that Cox will no longer apply credits to my account. I have no problem with that. However, I have a problem with Cox not changing my billing cycle to a prepaid billing cycle, as I am not able to keep up with my monthly payments. If they decided to change it, then I wouldn't be complaining about any late fees whatsoever.

The internet is fast but at an extremely high price. Sadly here in Oklahoma it is pretty much the only option. The real issue with Cox is the strict data limits they put on their customers and the outrageous prices that they have for additional data. If you are a cord cutter, I would suggest you look elsewhere but there really is nowhere else to look. They are the only company that services most areas which is why they can charge these prices. I called to cancel and was given a quote for a reduced price on additional data but when I attempted to take them up on their offer the system would not allow the discount. Hopefully competition will finally come to my area so I can switch. All I really want is reliable internet that my large family can use without constantly having to worry about overage fees. Cox does not offer this experience. If you are lucky enough to have options where you live, I highly recommend stay far away from Cox Internet.

I'm a Gigablast customer and am supposed to get 1,000 MPS download and don't even get 400 MPS. About 5 people have come to my home to work on this and I've left 2 messages for a Technical Support Manager to fix this.... COX REFUSES TO DO ANYTHING NOR RETURN PHONE CALLS.... I'll downgrade their service so not to pay for something THEY CAN NOT OFFER!!!

I had Cox installed in May 2019 so it’s now Feb 2020 and 11 techs have had to come here for WIFI, phone, alarm, camera, cable, etc. I make the appointments for all 11 techs and only the last 5 have explained that fiber optic wires are being destroyed by water?? That's the reason why my cable, etc. won't last but a few hours after each visit... Now I have asked for credits so many times I feel if I’m begging! 18 other homes in this development have the same huge issues! Cox has refuses to place this address as unserviceable and keep charging me close to 280 a month! Don't ever get this company. They’re blood suckers and don't care about their issues....

Cox is the worst company I have ever dealt with their customer service support is horrible. They don't give a dam on what's going on they can't help with anything. They kept transferring me to finally getting someone for them just to say they can't help me. Wow. But when it comes to billing they over charge you for every little thing. I moved. They told me to take my old modem which was just upgraded to the Panaoramac modem. I connected it and I tried to get into my panaoramac app to put devices on pause but now it's not recognizing my modem, my info, nothing so distracting cause I've called several times and still have not fixed the issue. So disappointed with this company about to go find another company who do care about their customers. If there was a zero rating I would pick that for Cox.

My father's retirement home required us to use Cox, but it has not been easy. The staff have been friendly, but my multiple attempts to fix his cable, and provide special needs remote is so frustrating!

If I could give Cox a fraction of a star I would and even that is a little generous. I paid to have the 940 Mbps internet plan which was a $50 Security deposit and then $70 a month. However the fastest speed I am able to get with my internet is 250-300 Mbps and sometimes ONLY 26 Mbps! I was only able to get 2 reasoning's behind this from Cox. 1 - There was a damaged fiber line that needed to be fixed down the road from my house, however there was NO work being done down the road from my house. 2- I have to be hooked up through an Ethernet cable to get what I paid for, WHICH WAS NOT MENTIONED TO ME WHEN I SIGNED UP.

They have a limit on the amount of gigabytes you receive! This is not said when you talk to them and is “noted on your first bill” is their answer after the fact. This is a horrible way to do business! They charge you $100 to cancel the contract that they trap you in. I wouldn’t recommend this company to anyone!

I pay $109 mo. for Cox's reliably unreliable high speed cable internet. I've learned to have a good book handy for the times (can run a couple of days at worse) when they can't deliver speeds fast enough for watching 1 HD video streaming. This "service" is what automatically comes to mind when I think of Cox internet. This I've endured for years as they are the only internet in my area. At least they're consistent at being reliably unreliable, I can almost set my watch by it. I would advise researching another option if you have one.

I was charged at least $10 extra each month for going over my data, but that's impossible that I went over 1TB a month. One month I was charged $30 extra for going over 150gb, but there's no way I went over. Then when I go to cancel, the lady says I'll have a $60 early termination fee, but I never signed a contract, so I don't see how I owe an early termination fee. This company is shady and will purposefully overcharge. Nobody wants to help and Cox feels like they can do what they want since there's few options here other than Windstream and they're not reliable either.

Cox communications is going down the drain. I called customer service yesterday in which I spoke with an agent in customer care who advised me that I had a balance due of 130.99. Okay that's fine. I was calling in to pay whatever balance. She then advised me that because the balance was in parentheses it was a credit. Long story short I transferred services from one address to another. The customer care lady could not assist so she transferred me to collections. Take in mind I was already on the phone for an hr before I got to collections. The collections agent was a gentleman who proceeded to tell me that yes it's a credit. He was getting with his supervisor to transfer the credit over from the old account to the new one. I was advised that I would only need to pay 15.99 in which it was not even due yesterday. It's due Feb 6th. Okay that's fine. I paid the 15.99 yesterday. I look online this morning only to see that I owe 115.99.

I wish there is a "0" stars. I have been using Cox for my internet and last few years the speed is so bad. Every time I call the customer service, they tell me to go an exchange to another modem. Nothing improved. Finally, last Nov Irvine Cox branch gave me another modem and told me to upgrade to 1GB and paying about $100 monthly just for the internet only. My speed shows 30 mb download where I should have 1000 mb. They sent a tech and even hard wired nothing changed much. For a speed I am paying for 1000mb that I am getting 30 mb. Tech came and he couldn't do much and opened another ticket. Another tech came and check it outside. Today I called and they said they will send another tech. My neighbors are having the same problem which we are all connected to the same spot. Paying $100 for 30mb download speed which I should be getting 1000mb. I am in an older area and no competitors for them. So they are cheating the customers.

I have had Cox internet my whole life, regardless of my location. I moved to Nevada and had my internet connected last May. I have looked at upgrading my speed twice, and conveniently after both times where I chose *not* to upgrade, my internet starting throttling and I can't watch any streaming without buffering every few minutes for at least 30 seconds each time... Convenient. I'm sure they do this to try to force you to upgrade. I have talked to literally 6 people today. I restarted my modem/router, I unplugged and replugged everything... They reset my modem TWICE on their end. They claim it's something I am doing and they see no packet loss. But how can you not see packet loss when it's happening on both my wired and wireless connections? I have video/picture proof of this issue.

I have been with Cox for close to 20 years. They are the worst company. I pay close to 300 and I have nothing. No movie channels. Just basic and the internet which is terrible. You talk to several different reps and they are no help either. I am just tired of getting nothing from them. They lie just to get what they want. It’s like paying a car payment or a bill consolidation. They sell lies. You get a tech out to your house they said they are going to fix the problem and they don’t. We need to boycott this company. Or get petition started.

Since, I have called nearly 5 times, each time nearly 30 to 40 minutes, there is no case number to follow up on. Each time I have to tell them a long story to hear at the end, "Let us call you back," and they never do. What a drag to deal with these idiots.

Cox is the worst company I have ever experienced. This company needs to be shut down. Our house is located near the Phoenix Biltmore area and we are without internet for 2 weeks now. They sent 4 subcontractors so far and each one told us that they cannot repair our issue because we are receiving a weak signal and only Cox can repair it. Finally yesterday they sent a Cox technician who cut through the internet cable and told us that the surrounding businesses claimed about the bad reception and therefore our house needs to be cut off because our bad signal is interfering with the business lines.

I experience two or more outages with my internet service every week. Outages happen during peak times. The service is overpriced and not even fiber. Unfortunately, they are the only provider in my area which allows them to raise their rates periodically as well as overcharge for their services.

I was initially given a 2 year rate of $89 per month for high speed internet. This was much more than I've paid for the same service in other areas, but they are the only ISP in my area of Northern Virginia. After a year, it went up to $110 a month. After another several months, it went up again to $129 a month. This company charges extortionate rates where there is no competition. Their customer service is also terrible. So glad I moved and don't have to deal with them any more.

How do they sleep at night knowing they scam every customer? I have only had Cox for 4 months and I think there hasn't been one month where something is wrong with my bill. If they say "We can extend your bill for a week after its due" you better call them every day after that. These people have memory loss or they're just stupid. Cant wait for my year contract to be up.

This company is the only ISP available in my area so I am forced to use their terrible service. I pay for "up to" 30 Mbps and it costs me nearly $100 as they keep increasing my bill steadily with no explanation. (Never missed a payment, often pay early, no outstanding issues to note, excellent credit history not that it should matter.) They start you with special discounts which expire (that is expected). But even after that my bill somehow has increased over double what I expected when my promotional offer expired. I rarely get speeds above 15 Mbps and it is often in the single digits, today I am at 8 Mbps download and 1.3 uploads. I literally can't even stream basic media services like Hulu and Netflix.

I've had service with Cox for 10 year now. Outages happen a few times per week. If you call about extremely slow speeds they will tell you to upgrade your modem or to have a tech come out (I did that once, cost me $80 for him to tell me they had a weak signal and needed to install a signal booster.) Also, I did buy a new modem, I can change them freely and the speed stays the same. Just did a speed test, 7 MBPS down and 12 UP. I pay for 150MBPS down. I work from home and require a reliable internet connection. Sadly they have the market cornered where I live and my only option is to move.

This is the worst internet experience so far. I have lived in remote places and had no internet issue. I am in a big city now and these people have not been able to setup my internet for a week. The customer service is a joke. They are super nice on the phone but have no idea what they are doing. Calling them is like wasting an entire day. I got stuck with this due to my apartment complex. Will wait for another day. If things don't work out, will try to report them to BBB and find a different company. How is this company staying in business? Feel ashamed that I have to work with this company.

Have had Cox for 30 years and have to keep up with the billing since it seems to change (another promotion) every bill that comes. I have bundled phone, internet and tv for the last several years. This month it was 24.00 higher than last month and is now up to 223.00 a month. After a phone call I was fed some baloney that Connecticut taxes are higher, etc.. They were higher last month too and have been for years but we have never had a rate increase this high. No way to change it,, they just try to sell you new products. I either cough up the new charge or try another carrier. I am a senior citizen and don't really want to go thru all that so will probably stick with Cox but would never recommend them to anyone especially after this last experience and rate hike. It's price gouging at it's worst and I am totally fed up with them.

Just looked at my bill for just internet $197. $100 for a few days of over data usage. Don't know how they can stay in business. Going to CenturyLink ultimate data for $49 a month and for TV sling TV is a fraction of what Cox cost.

Cox Communications customer support has truly become NON-EXISTENT! What has happened to helping the customer, doing your best to make the customer feel satisfied with the service they are paying for??? My cable hardly ever works, I have already dealt with tech support and it still sucks. Suddenly, my data usage is going up and they want to charge me! I have had service for 2 years without overage in my usage and suddenly Im about to reach maximum usage and they want to charge me more even though Im already paying ALOT for service!

Are we sure that Cox is not pulling a PG&E? The outages are getting worse, it is pure luck if you go one full day without an "outage". I actually feel sorry for the people that work for this company. I would rather shovel ** for a living. I had to actually purchase a hotspot, it's probably better if I get rid of cox and just use the hot 24/7.... Cox really does blow...they chose their name well (I suspect cox will think that's a compliment).

I received a flyer in the mail enticing me to switch to Cox Internet. I called cox to take advantage of the deal of $99.00 a month for 1GB internet. I was billed a month later at a higher rate along with extra charges. My Bill totaled $191.00 for the month. Cox told me they could not honor what their sales representative promised me. I guess they figure since they have an edge on the market in Peoria, AZ that they can get away with it.

I love hitting that juicy 1 TB data cap every single month in a family of 2, w/o even streaming. If I do stream once or twice, oh boi. The final bill can outshine my car payment. We are almost in 2020, where everything is streamed over the internet, where people play AAA games on the internet w/o even downloading them, where all video content is switching to 4K, and here we are. Stuck with a cap which is 1/4 of my hard drive on my computer. The best company on this God's green flat Earth.

We have been with Cox for 10 years. We finally had enough. When we called this fall to put our services back on after being on a seasonal hold they again required we have a home phone which we did not need saying with the bundle pricing it was a better offer. We had internet 150 which was so slow it took over 2 hours to download a video that took just over 2 mins when we changed providers. The pricing for cable, internet and basic phone was $246.18 per month. We told them we could not afford that and asked several times if there were any contract restrictions and told no, so we said we would explore other option and decide.

Cox internet loses its signal or experiences an outage several times a week. If you call customer service they can't help. They will schedule service during an inconvenient time and you can definitely expect them to invest more energy in attempted upsales than addressing the issue. The hot spot on my 4 year old cell phone is MUCH more reliable. In short shop around. Cox guarantees buyer remorse with a two year contract.

Cox thinks 1 TB is an appropriate data cap for the average family. What they horrendously forget is that everything is streamed from the internet nowadays and it's incredibly easy to go over 1 TB. They are only installing a data cap because they are trying to cover the cost of everyone cutting cable. I wish there was another internet provider in my area that could provide unlimited data at the same speeds for the same price. I would gladly switch service. Secondly, anytime I had an issue with Cox service I was always talking to someone who would scream over the phone or was just rude. Cox has got to be one of the worst internet providers in the Peoria area. Avoid if you are able to.

I have been a customer with Cox for about 10 years. During that time, my bill has gone increasingly up every year from in the $40s to $70s now. Every year, I am required to call their loyalty department to get the best deal. Every year, they try to get me to sign up for a new bundle or deal which leaves me with more than I want or need and a higher or equal bill. In Tucson where I live, Cox has a geographical monopoly (how is that even legal?) and I have no other options for my ISP, so I am completely at the mercy of their profit-driven, corporate boardroom decisions to keep customers constantly clawing away at the system of yearly rate increases.

DONT BUY THEIR SERVICE! We first thought that cox was a good service to save money, but it's A WASTE! A service member told us an Xbox and 2 phone devices would be a strong enough stream through a 40 $ package. So here we are speaking with a service member through chat after having to deal with resetting our internet multiple hours a day for grant it 3 months or so. As my s.o is chatting with the service member, he begins with saying that our package isnt good enough and offers an upgrade when we were looking for a solution. So we're sitting here thinking, your company sells lies just to get a sale?!

It refuses to forward certain emails. The GreenMedInfo Newsletter and NaturalNews are two but not all. I do not require big brother to screen my mail. I will be changing and do not recommend Cox. I have been with them over 20 years and have called and complained several times and have only received empty promises.

I signed up to the "promotional" $59.95 per month plan. When the installer came he said there was a data cap. I didn't have any idea how much data I would use so he said to upgrade to the $89.95 per month unlimited plan and if I didn't use a lot of data I could switch back to the $59.95 per month plan. I found I didn't use very much data. Needless to say, I cannot go back to $59.95 per month after I "changed" my plan! Bait and switch! And I did it! Argggggg! Buyer beware.

These people should be out out of business. They don’t care about customers at all. Had service scheduled to be installed today for about a week. But for some reason last minute they decided to change it to a later date without a call or anything but an email with the date hidden. When I called they were extremely rude and said a refund would take 4-6 weeks. DO NOT GET SERVICE FROM THESE PEOPLE! Look elsewhere. All the bad reviews are right, I didn’t even get my service started before they started giving me issues, this company is a joke.

Cox has no ability to service any rural areas in West Virginia but advertises it is available anywhere in the US. Cox is not the only liar touting service is available everywhere, when will BBB and the FCC stop this false advertisement?

Sunday morning, woke up and found out the internet is down again. Reset the modern and router didn’t help, used the Cox app to reset modern, only the power light is on and no sign of signals. Called the cox number ending in 4000. They are closed. Texted the number suggested and getting slow played for an hour by a possible robot. I foreseen it happening so I suggested the other side to reset the modern probably every few mins to avoid the robot wasting my time, it refused and slow played me for an hour. Finally agreed to reset, told me the modern is broken and can not be replaced till when stores are open, also no refund or anything.

We were told that the Panoramic WiFi at 300mb/s would work at 500 feet. When installed we only received 200mb/s standing within a foot of the modem. Once we were out of the room with the Modem the WiFi dropped to less than 20mb/s. The technician said that we had to buy the Cox "Pods" ($129 for a pack of 3) to extend the internet. The POD's only work if they are evenly spaced and within about 15 feet of each other so if you have a home where the modem is not in the center of your home and you don't want to start buying POD's for $47 each I would stay away from Cox as they claim 300mb/s within 500 feet but you will only get 200mb/s standing right next to the modem. Unless you pay an additional $129 (or more depending on your home layout) for the extra PODS. Sounds like false advertising to me.

Where should I start? From constant internet drops (at least 10 times a day) to the internet just killing itself. I have used many providers in my lifetime and I have never encountered an internet provider worse than COX. Now I know why their company is named COX because it is actually "**". The worse part of all of this is that I'm stuck with this COX up my anus because of the apartments I live in. Originally I thought Spectrum was bad but this experience had made me appreciate Spectrum so much more. Now I wish I had taken back the THINGS I said about Spectrum and not just Spectrum but literally any Internet provider period. I wouldn't use COX if it was free unless you want to punch your computer multiple times and punt every cat you see. So I will heavily advise anyone not to use COX not matter what the offer is. Trust me it will save you from doing horrible things.

This is absolutely the worst company I have ever had to deal with regarding TV and internet. The streaming is terrible, there is buffering all the time, no matter what the time. Customer service is terrible, they don’t care anything about their customers, will not try to work out the problems. They are rude and state “take it or cancel it”. They are the highest charging company I have ever dealt with in regards to this type of service. If you have money to burn, sign up, but in this case you don’t get what you pay for. Worse experience in over 40 years.

Bad dealings. They didn't want to install our modem/router & 'cause they want us to rent their modem/router. They did not even inform us that they will charge us with the installation which we can do it by ourselves. Connecting the modem/router is just an easy to do but COX charging you for $75.00.

The service is terrible, it doesn't always work and is slow when it does work. They also start charging hidden fees, and your bill goes up exponentially even though the service doesn't get any better or faster. The customer service then lies to you about the fees, although sometimes you can get one removed. Overall, a very poor service for way too much money.

I been USED :) Cox for 15 yrs prior to move to new location. They told me that I am a loyal customer. On my 8th month at new location, then it suddenly stopped working. I had been patiently waiting for almost a month and am begging for the technician service and, they "Auto-cancel the technician visits" 4 times because "Outage in the area", of course without notify me. Every time I call they told me to wait 4-6 hours. But Outage in the area for a month with NO snowstorm and hurricane??? Yeah right! I finally decided to cancel the service. I had paid $60 for cancellation and total $79 with other fees. Call center person told me, they are cancelling the service I PAID but DID NOT get for a month and half. Whatever. I am HAPPY because I don't have to deal with this company anymore! SHAME ON YOU COX.

Do NOT subscribe to Cox. I have had no reliable internet in my own house since July, and I have called tech support eight times and had three technicians come over and the problem still isn't fixed, but they keep charging me for everything! Their modems don't work no matter how many times I trade one in, and I always get the same excuse about the technicians not being able to fix it ("They don't actually work for us"), and Cox is the only internet available in my neighborhood, so they know they can charge me hundreds of dollars (which they have) and still not fix anything! They are ** THIEVES!! Plain and simple.

I’ve been dealing with customer service just about every week for my first month with them. Between them not showing up to install my FREE modem that THEY were supposed to provide (twice), to charging me and signing me up for a contract I was never told about or aware of. My “free” month ended up being $166 dollars. Between being on the phone with them and going into the store, nobody ever told me I’d be signed up for the $85 plan after my free month. I was told at the end of it, I can call and set up for the $30 plan at the end of the month.

They screw you over with prices and won't lower them after they raise them. They lag on fixing the issues that their fault. Their customer service is bad because the people will argue about your issues instead of listening, Save your money, don't sign a contract with these guys. Waste of 7 months and more than 700 dollars.

Cox switched my plan without prior authorization. I have had the same plan for many years, and it's not a plan that will expire. They disconnected my services without my authorization on 9/28 at 9:50 pm. When my records show it happening on 10/1. Then it took hours of horrible customer services to get someone to work on the issue. After which they switched plans and put me on a new phone plan paying x3 the amount. After addressing this on 9/30 they made it clear that they will do nothing to fix the issue. *Internet services are still not working as they should, and phone is not the plan I subscribed to. At this point I can't switch due to personal issues, and need Cox to fix the problem that they caused. This is un-ethical and illegal business practice to get me off an older plan.

I've had Cox Internet for years, first in Junction City, KS, then Iola, KS. Prices have gone up once or twice by maybe $6. I've only had it go out once for a few hrs. I started out with basic but with 2 teenagers, & 2 adults, I went to preferred. Worked fine except occasional slow loading while all 4 of us were streaming/gaming. Upgraded to Ultimate because my husband can't stand any buffering. Only issue I have is my microwave causes my signal to drop. Tech that did our last install kinda sucked. Left cords dangling etc. Can't say much for customer service since I never call with problems. Overall I'm happy, and I would recommend them.

I recently had my services installed and I'm thinking of cancelling already. I have had nothing but trouble with this company since before I even got installed. Their customer service people don't know what they are talking about, I signed up for a certain bundle online and ended up getting signed up for something else from the people over the phone, one person says something and someone says something else, I was referred to the service from a friend and they do the refer a friend program. They told us that once I got my services that we would get the discount. Well after I got installed I get a call saying that because I got installed already we don't qualify.

I'm completely frustrated with Cox. I had connection troubles for 6 months and called several times trying to resolve it. I was typically met with "try unplugging your router". They also told me to reset it from their app, which didn't work. The main thing that annoyed me was that after a year I happened to check my bill (despite it being on autopay) and I saw that they were charging me $100/month. It had previously been $70/month. Apparently I'd signed up at a "promotional rate". They never told me the price changed, just tried to get away with trying to screw me. I can't stand when businesses try to hit you with hidden fees and don't tell you. I'd recommend looking elsewhere and hopefully you have a better experience than I did.

It's time to let your elected politicians know that cable companies need to be broken up simple as that otherwise the same horror we have all experienced for ages will only get worse. COX didn't tell me when I signed up for their internet that they CAP the data (even though they advertise it as unlimited). Oh, they will gladly tell you it's in the agreement you signed. Okay, how can you do anything without agreeing to pages and pages of "terms". That practice should be banned and they need to put permanent info EASILY reviewed such as a bullet point list of what you get and what you don't.

I have had Cox for 2 years in Green Valley, AZ. The cost keeps going up and the service down. Each day I will lose the connection on average 4 times. Others in Green Valley I have talked to experience the same issues. As soon as my contract is up I'm finished with Cox.

Every time I contact Cox Cable with a complaint they kick off my connection to the internet and I have to reboot my Win 10 pc. I am getting tired of their ability to control my connection. I can't wait for competition like Spectrum or another company to break the monopoly on my neighborhood.

Considering Cox Internet? Need to be prepared for: 1) lots of outages - 4x in the last 3 days - this time for at least 4 hours; 2) Cox to deny their outage problem; 3) rude/unapologetic customer and tech-support; 4) paying for five star service while receiving one star service. If you work from home this is the Internet service you’ll soon curse.

I've had Cox since I moved into my home over 6 years ago. I'm loathe to change providers since I think they all basically are the same and it's a pain to switch. However, after years of poor customer service, never being able to get continuous service despite being on their top level Panoramic plan, and every time I call about my outages being told there is nothing they can do, I'm done. I had two horrible exchanges with service team at Cox today telling me their service is great after I explained what I've been going through with service being up and down multiple times per day for the past few weeks.

I contacted Cox about new cable and wanted to verify a new line was not needed. I was informed it was not the case. The day of installation I'm told a line is required. I am too far along the process to get a new provider at this point in time. It is now 10 days after installation with an exposed cable line and I just contacted Cox and was told they have an in order, but no idea when a the line will be buried. How after 10 days do you not bury, let alone have a scheduled date. My line is simple and is completely through yard and dirt, not under driveways or concrete.

We currently subscribe to Cox Internet and phone service. A few months ago Cox moved their phone service to digital. We do pay for the premium internet service which is $111. We often have internet outages. Now that the phones are digital we also lose phone service. This happens at least every 2 weeks. Techs have come out to replace equipment multiple times. It does not fix the problem. I work from home so every time the internet goes down I am unable to work. Customer Service is no help. They also usually cannot get techs out until 48 hours after we call. So we can go 2 full days without internet or phone. Why are we paying for premium service if this is all Cox has to offer? We are currently trying to find out if Fios is in our area as we want to cancel Cox. I would not recommend their services to anyone.

I am paying approximately $250 for internet and cable (no premium channels). I have called numerous times about the Charter on Demand Guide freezing without correction and finally gave up. Also have intermittent problems being without internet. I have to call Cox and have the modem reset which usually works but don't feel I should have to do this (it should work properly always). Recently called and was told by technical support that my modem was outdated & problem may be it is having difficulty running the current internet speeds. He said that a tech would come out & install a new modem free of charge since I pay for home tech support. I rushed home from work and when the tech called (he was on his way) he said that Cox told him that he could not give me a new modem. The ticket just said he was troubleshooting internet problems.

If you want a company that just think on their interests and not on the customers you should come to Cox Communication. This is a company that charges you for everything. Do you want internet there is $50 deposit. Do you want TV well there is another $50 deposit and that’s without telling you and the technician charges or self activation charges; poor customer service, and more. I hope this review helps. And just so you have a idea, basic cable and basic internet is around $134 after taxes. Something Insane.

They have outages for hours every two weeks on average. They hide the 1TB usage cap then they charge way too much on overages. They are too expensive compared to others with the unlimited data edition.

I was charged over $400 for one month of service for basic internet. I was on the phone for hours with customer service for hours trying to get to the bottom of the issue. They admitted the charge was a mistake but would not commit to refunding the charge. I now have to wait 4 - 6 weeks for a partial refund check to arrive via snail mail (I will be surprised if it ever even arrives). On top of the billing issue, the poor service connection fried my brand new router/modem. The technician confirmed that it was the poor connection that caused the damage. However, Cox customer service wouldn't do anything to make it right with the customer. I'm moving on from Cox internet & never looking back. I highly recommend looking elsewhere if you're considering Cox. I had to give them at least a one star on this review but they don't even deserve a half a star. Sad day to be a Cox customer.

We receive intermittent service with weekly several-hour outages and regular slowdowns despite paying for their fastest plan. Recently faced a week of severe slowdowns, and when we called in Cox informed us that the only resolution option was to send a technician out. They did not mention any fee attached to the technician visit. The technician was in and out in five minutes and did not fix or verify the root problem. Cox charged $75 for the privilege. If you have any other decent options, avoid Cox like the plague.

This has to be one of the worst run customer service departments I ever have encountered. I was transferred around so many times again and again each person not knowing what the last person had talked about. No notes from the previous person so it was the same story again and again I had to retell. I was disconnected by 2 of the employees. I guess it was too complicated of a situation and they don't wanna deal with it. If you asked to be transferred to a manager it's impossible.

I have always been able to use the internet and e-mail while out of the country. This last trip to the Baltic and Russia, I was told that I should have contacted Cox BEFORE I left the country. Never was I told that in my monthly bill nor on my e mail which I get with all sorts of upgrades etc. and when my bill is due. I was totally paralyzed not to be able to contact anything or anyone in the USA. I was told I needed to put in my password which I did and it still didn't work. THIS NEEDS TO BE TOLD TO ALL CUSTOMERS IN WRITING!!! So dissatisfied with this company. All 14 members of this travel group were able to use their e mail w/o a problem.

I currently pay $80 a month for a legacy plan that provides 150Mbps down and 10Mbps up and I have no problems achieving this. In fact, when Cox has come out to my house, and they have come out many times, the speed coming into the house is around 800Mbps! Of course, the modem I have, which is a SB6141 DOCSIS 3.0, isn't able to handle this much speed. While we're talking hardware, the router is a TP-Link AC5400.

Internet service has been out for more than 9 hours, We have not had bad weather, there has not been a motor vehicle accident and all other utilities have been working without interruption. I have a business meeting requiring internet in 1 hour and no one at Cox can tell me why the internet is not working, if they are actually working on it or any time frame of when it will be working again. If this company did not have a monopoly on internet service in this area, I would switch very quickly! I pay close to $100 per month JUST for internet.

Very unreliable service, a lot of interruptions, speeds not as promised often. After 12 months, with no warning, they doubled my bill. $60 for a crappy half-working internet?! Excuse me... I will try to find someone else, which is not easy on Orange County, CA, where these people monopolized the service. Antitrust commission, where are you, why are you sleeping on the job?

My internet stopped working 17 days ago. Cox has sent out two techs who have both said the tech before them installed something incorrectly. Internet still isn't working so they take the good modem I had and swapped it with a piece of junk for whatever reason even though I knew it wasn't the modem. Now they are blaming my outage on the piece of junk modem that they gave me.

I have the max with Cox's. Should have stayed with Verizon. Cox promised to send a $400.00 Rewards Card. I have had Cox for 8 months now and no card. I have contacted their customer service a couple of times, and I always get the same answer. "We will mail it out to you, You should get it in a few days." TV remote is the worst. I have now gone through two of them and still can't change the channel without adjusting the batteries each time. (And I buy the best ones.) Internet speed is good. That's why I gave them two stars.

Ok.. here goes.. I called Cox, in mid July to disconnect my service on August 8th, 2019. I'm moving out of state. On July 30th, I had no internet, tv, or phone. The person who bought my condo called to have start up service on July 30th. The condo closing is August 9th. The person who took his order for start-up, disconnected my service on July 30th! How can that happen? It took me a day and a half to get it back, and I talked to 5, yes 5 people! I was exhausted trying to get someone to help me. One person finally got it right, but I did not have internet, so I had to call them back to have another person help me. TERRIBLE CUSTOMER SERVICE!

Internet service is laughable at best - but in my location, it is the only viable option. Upgraded from standard internet to high-speed...worked for a couple of weeks, but now back to the same slow speed it was originally. Looks like gigablast is now available in my area, but not going to bother since I'm sure I'll be paying more money to see see the same message..."Website not responding at this time" LOL.

I have had COX since December 2018. I had set up automatic payment using my credit card. Now my service address and billing address are different but both were entered and accepted on their website. For 7 months there were no problems then I got a call to upgrade to Gigablast. I accepted the offer but canceled the next day. When my June bill was due I received an unable to process email.

This is THE WORST SERVICE ON THE PLANET. Customer Service is rude and disrespectful and I ended up paying over 200 dollars each month for a 29.99 dollar internet plan!!!! Charges would just "appear" on my account. I'm sure I'm not the only one, this is ridiculous. I am canceling.

I’ve had problems with my WIFI going out again and again pretty much since I’ve had this service (2 years). Every time I call Cox about it, I get a different person with the same remedy – “reboot.” After that fails, they each have a different set of possible causes. Recently, (about the last month and a half or so) this problem has been more frequent. First, the WIFI goes out once a day in the evening, then two or three times and now at least five to six times a day! Sometimes it’s out for a few minutes and sometimes a few hours! Unlike with other WIFI services, if you have Cox TV and WIFI, guess what? When the WIFI is out you can’t even change the channel, let alone rewind or fast-forward!!!

I had service with Cox. It was being disconnected everyday. I had an agreement with them for one year. In the month before my year was up, they decided to change the agreement and put a cap on my service. They claimed we went over it plus another two extra data packs. Charging my account 30.00 over my agreement. I called multiple times, talked to morons, some that didn’t know what they were doing, one extremely racist man, I got different stories each time.

I was charged by this company for a piece of equipment I never had. I spent over 3 hours on the phone over 3 weeks explaining my story and being transferred around. Multiple people told me the issue was being resolved, but nothing was ever done. Eventually I was told there was nothing they could do and had to pay for equipment I never had in my possession. Will never use or recommend this company again. Terrible customer service and was treated with disrespect from almost all representatives.

Feb 2018, I initiated service with Cox for one of my residences. I completed my order online and designated that I would provide my own internet equipment. I purchased an Arris modem from OfferUp 1/2018 to be used when I initiated my service. I can contact the seller to attest to this. The only equipment that I needed from COX was a contour box and mini box for TV. The technician came in March to install the boxes. Never did he install any phone as I didn't have a phone nor have I ever used a phone on this account. The only equipment that was delivered by this technician was the TV equipment. I have two other people who were present during installation that can attest to this. I kept service through COX for over a year and was never charged for any equipment other than the Contour box and mini box that they provided. According to Cox website, their Wifi modem carries a monthly rental charge of $9.99/month.

I moved to Vegas for lower rent thinking I can be a streamer from everywhere but this is obviously not the case. My internet has cut out everyday. I’ve been here 10 months paying $99.99 for nothing. This week the net has been in outtage with no plans on when it will return to normal service which never worked here to begin with. I’ll be canceling today. I’ll take my chances using mobile internet until it’s time for me to move back to California where there’s options. You’ve put major dents in my income. I’ve never been so disappointed with a service in my life.

Man, where to begin... much like every other review if I could give negative score I would in a heart beat. Ask yourself a question. Do you want to pay a crap ton of money for slow unreliable service? If you do then Cox is just the place for you. Now, I am sure you are wondering why does this guy have Cox if he resents them so much? I'll tell you why, because Cox has a monopoly on my area. As a father of two and my wife and I being online College students I don't really have any other option. Trash service, trash customer service, and unreliable service plans. I pay way too much for just internet and half the time there is an "outage" and the other half I can't even watch Netflix without it buffering.

We cannot access the internet on our laptops at home. We can only access it on our phones if WiFi is turned off. When we contacted Cox, a tech came out and said it was a modem problem so we bought a new one. Then they said it was a router problem so we bought a new one. The router company says they can’t help because we have no IP address. Cox can’t help there either. We spent about 5 hours on the phone, plus communicating through Facebook Messenger, still have no internet/WiFi access. Scheduled a service call - they claim it was a different date - still nobody came out. Bought a service plan which may or may not help. Cox is a BIG JOKE.

I'd like to start by saying the internet itself is fine. My father passed away recently, unfortunately, and I had to fly out to Phoenix to his old house and clean it out and change the locks. I set up internet for a month while I worked on the house. At first they said I could have gigablast internet. This I was doing from Charlotte, NC, over the phone. That took about 30 minutes just to give them my info and set up the service. Then they called me back and said they weren't sure why I was told I could have Gigablast, because it wasn't available in my area yet. Ooookay. Then they said it was, then it wasn't. Finally, after 3 hours, we reduced the bill and they said I could get regular 300mb down internet. Whatever that's called. I flew out to Phoenix and picked up my modem. Took another 30 minutes just to get the modem (no one was in line at the store, they're just horrible at everything). Service was just fine.

I moved in and had heard Cox was a bad service. Found out it's the only service in my area. Got it set up and it worked great almost a week. Since then it randomly loses signal about all afternoon every day! It is ridiculous. I've had other internet providers and never once lost signal. Cox is hands down the worst internet on the planet. I really want my money back! If I could it would get a negative star rating!

Our apartment complex was paying for cable. They stopped on 6-21-19. Cox automatically started charging me for it without my consent. They also lied about the internet special I had and now say that it was tied to the cable TV that the complex was paying for and they broke the 1 year special and raised the price. This company changes your service without the consent of the customer. They are dishonest, sneaky and greedy! Avoid them at all cost!

Cox is great. I pay $117 for 300/30 speed. I test and I always get over 300 on my MacBook Pro (paid $2400 for). My tests show I get 334/35. Yippie. To all you people complaining about slow internet we’ll hook your devices up to the fast short distance 5g WiFi signal. Not the slow far signal 2g. Also don’t be poor. Internet costs over a $100 and a medium computer costs over $2000.

Cox Cable upon hearing that my mom wasn't happy with her phone service, tried to double down on offering her MORE EXPENSIVE phone service and then roping her into a 2 YEAR CONTRACT. Be careful when dealing with this company, they are hawks. I am cancelling my entire service, they are over-charging my mom and I can get a much better deal at another company.

Cox automatically restarted my cable services I had on seasonal hold and charged me $360 a month for 7 months before I noticed that they were charging me this amount on my credit card. They never notified me that my bill had increased 200% and they were rude on the phone when I called to complain. AVOID THIS COMPANY AT ALL COSTS IF YOU CAN!!!

I was purchasing a new modem and router for my client so they could stop renting the garbage products that COX rents. I was sitting next to the office manager when she called Cox Business support to add me as an authorized user so that I could come in after hours to install the new hardware and call to get the modem activated. She explained all of this to the support representative, and was informed that I was now added as an authorized account contact. I went up at midnight and spent a couple of hours removing the old equipment, rewiring and installing and setting up the new modem and router. I called to activate the new modem and the representative said that I was not an authorized account contact to make any changes, only for troubleshooting purposes.

After 13 years I finally dropped Cox cable. When my internet service suddenly went out I did not think much about it because it happens so often. When it was out 4hrs I finally gave them a call. The steps to get to support service is endless. You go through countless keypad prompts and when you get finally get to a person, he can speak very little English and when they get frustrated, they just hang up and you have to start all over again. Even after giving the last 4 digits of your SS #, your address and 4 digit PIN they still come up with the wrong account and say you are showing up as somebody else. The first person you talk to only knows to tell you to turn off your router and restart your machine. The next step is to transfer you to the next level of support where your call is dropped again and you have to start all over. Just when you get to the 2nd level of support again, they say their machine went off and they have to start over again.

Be careful when they promise you GIFT CARDS. When I started service with Cox the guy gave me a gift card for $150 that would take 3 months to be issued. I had to enter the reference gift card number on the website to register and wait for the 3 months. The COX guy on the phone made it seem that would be very easy to receive the $150 without a problem. Few days ago I got an email saying that my account wasn't qualified for it. RIGHT!! And when I call Cox they didn't care at all. Worst customer service!!

Cox wants your money. It has been my experience that they care nothing about their customers. They had faulty equipment, came and picked it up, then charged me a sky high early termination fee. The relationship with the company ended due to their breach of contract for delivering faulty equipment. Yet, they want to charge me for their error. I have been back and forth with them for over two years. Now this amount I don’t owe is nearly $1000. Ridiculous. They are in the SCAM business. They left out of the notes essential information about how their equipment did not work, it was a breach of contract on their part, and I would not be held liable for any early termination fees.

I have had Cox for 5 years, and I'm paying more for 10mbps now than I was for 50mbps 4 years ago. They used to give you a deal if you were a good long-term customer and you called in at the end of your year to sign back up, but no more. They've eliminated all the intermediary plans that used to be cheap and now the 10mbps plan is more than I originally paid for 25mbps. Also, if you only have the lowest tier (starter) plan, the will not help you with a discount. This plan is going up to $69.99 when my year is out, and I refuse to pay that for this speed. I don't know what I'm going to do, because our only other option in this area is AT&T DSL at 18mbps, which is almost as expensive and has horrible service. I'm seriously thinking of moving to another city just to get back on Verizon.

Wish there were ZERO star because this is what I would rate Cox. We have been with Cox for 3 years for TV and Internet bundle. They keep raising the price is one thing but the Internet has been on and off all the time and they gave us all different kinds of excuses for the first 6 months - asking us to upgrade, buy a new modem, sending out technicians and billed us. In the last 5 months, we have to refresh the modem at least once a week. Finally, I called it quit and they were rushing to close my account without any try because they saw how often we have to refresh. Worst experience we have ever experienced.

We have been a loyal customer of Cox for over 10 years. We call to dc service due to family issues and them upcharging us. The lady we spoke to was very rude. I am disgusted and disappointed and that she made me dc on the spot. I asked her to schedule a dc date in which she got mad that I was dcing so she told me to just dc on the spot. Kept threatening me to do it which I did. I ask to speak to Supervisor which she said there wasnt one available. So disgusted that I dc right there and then. Cox please teach your workers better customer service skills. Sad day that they lost us as customers and I will be spreading the word to family and friends.

Cox has monopolized the Omaha, NE area and they know it. They offer the most expensive internet, tv, phone, etc. They offer “bundles” that expire yearly, so once a year you get to call and try to find the next way you can keep your bill from skyrocketing up. For example wanting $100 for the same speed internet CenturyLink supplies for $60. So solution should be easy switch to CenturyLink, well not easy as CenturyLink doesn’t service the entire area. You look at local maps to see what providers are in NE and you will see a big blank white circle covering the Omaha and surrounding areas with the exception of CenturyLink which once again isn’t available everywhere.

I've used Cox for five years, not by choice. It was the only provider in my area. When I set up my services, the company demanded a security deposit (something about them not being able to pull my credit history, even though my FICO score is above 800). Fine. Years later, they *refuse* to refund the deposit, first claiming they can't find it and then claiming it was non-refundable. If you want the services of a company who has no shame about lying to your face, please do get Cox. If you want internet service that goes out for no reason once every few months, even better. This is truly the most terrible internet service provider I had to deal with. Way worse than Comcast (which, mind you, is not great either).

So I moved out my townhouse on 04/20/2019 and scheduled with Cox, spoke with Adrian to set up our internet at the house rental for 04/23/2019. The tech came out and gave us news that there was no fiber optic installation that ran to this house and we’d have to schedule the service. Spoke to tech support and each time I speak to any representative they’d transfer me giving me the runaround. The first agent I spoke to told me this would be 2-3 weeks wait. I’m like what? Didn’t tell me they had to get permits from the city to do all this work. Communication from these representatives is nothing but lacking. Honestly how do you call yourself a communication company?

9 years ago I started with the bundle cable, internet and phone but kept getting so many harassing calls from unknown numbers and requested my number be non published. Cox kept trying to push service for call intercept. I said "no Change my number" three times. All of which immediately placed on do not call list and non published number and still received anonymous harassing calls. I finally requested to get rid of the phone but just to have internet and cable was so outrageous. I said screw the cable and only kept internet because I work from home.

I recently moved to an area where DirecTV service was not available. Therefore, I had to get Cox. I started my service with them April the 27th, so far my internet and cable stopped working twice. When I called customer service they did set up an appointment for a technician to come but they made sure to informed me that it might cost me 75 dollars if they find that the issue is within the house. It's very frustrating when you work from home and literally you depend on the internet. Please do your due diligence before you get service with Cox. I also worked for a big corporation and I have an idea how companies make their money but this company should not be providing a service if they are not able to meet their customers' expectations. For the last two days, I had not have internet nor cable.

If you can manage, never make Cox your internet provider. They constantly have internet outages that last 12 to 24 hours. There is nothing you can do to speed up the fix. If you work from home you are stuck without internet. They provide text messages to give you updates on the outages but those get pushed back hours as well. All COX has been able to do to remedy this is provide a refund for the amount of time the internet was out. They have terrible customer service if you are able to get a hold of them. Terrible provider, terrible service.

I have had Cox since I moved to Arizona, (12 years) at one time had phone, TV, internet. After learning ways to save money started dropping services first the phone, then the TV. And began using a streaming service. I was shocked my tv color came alive on Cox. The color was muted and limited stations and spent most of my time watching commercials. Seemed every year I would get a price increase. Lost the use of the tv in the bedroom, and still had the same poor picture quality.

My bill for Cox internet and cable has gone up over $65 in the past 3 months. I was told to call and they'd reduce my bill. When I called, visited the store twice and chatted online, I was told nothing could be done. I was actually advised by a Cox worker to cancel my service, wait 30 days and come back as a new customer. That is what I'm doing. I've been a customer since 1997. Apparently, Cox is only interested in getting new customers, not retaining old ones. If my bill was going up and I was receiving better service or additional services, I'd be okay with that. Instead it's the same old service with a higher price tag. When I asked why friends and family could call and get reduced pricing, I was told that not everyone gets the same offers. Really?

The latest straightup program has a hidden fee. The straight up has a 3GB limit. So if there is a limit like on phone plans what happens when you hit the limit? Maybe not fee's but overages. Is there a difference if I did not expect it to be there? The ad they give does not make this clear which can make consumers make bad decisions.

My roommate recently moved out and we decided to swap the COX service to my name. First, we were told that we had to "upgrade" to a new modem, provided by COX, otherwise service would be ended. We made the trip to swap modems, which wasn't that big of a deal. Fast forward 2 weeks when I get the first bill in my name. I look at the "one time charges and credits" section and see a wonderful 100 dollar charge.

In an effort to maintain higher speeds I purchased my own router/modem, following all their rules I returned their leased equipment to their office where I received a receipt. Fast forward 2 1/2 years later, I'm moving across the country, cancel Cox service and now they want to be paid for their equipment. My fault for not keeping the receipt for 2 1/2 years but customer service rep can clearly see when the lease of their equipment dropped off my bill, something that was handled when I turned in the equipment. I have no choice but to pay for this equipment, I just want everyone to know what type of company you are dealing with.... Poor processes, procedures, execution, etc. Lesson learned.... Keep every single note, scrap of paper, receipt with this company.... You will most likely need it! What a POS way to generate additional revenue!!!!

2012 technology at $10/month!!! No kisses, no KY jelly - just do it or you will regret the ultraslow wifi you will endure (read, we will restrict you too!) BUT, Panoramic wifi is an expensive joke. I DO NOT get better coverage in my house - but, I am paying more!

I purchase 1Gbps and can only get 500Mbps. I call and tell them of their shortfall on my account. They want to charge me money to come and fix their problem. This is criminal from my perspective. This is the face of corruption.

I called COX communications for cable service, as it was the only service in the area at the time when I moved into my new house in December of 2018. I had FIOS previously in my old house and the service was just being installed in the new area. I was always planning on switching back to FIOS once the installation service was completed, but just needed something until then. When getting the service, I spoke with the rep on the phone that ensured me that I was getting a month to month service and I could cancel anytime without penalties. Service is installed and the cable itself is fine. The internet, which is the main reason I needed the service, was extremely spotty. The wi-fi was constantly in and out. I would look at my phone and watch as the wi-fi signal strength would drop out... even while I am sitting directly across from the router. This hastened my want to disconnect from Cox communications service.

Choose a blank screen before getting Cox service. I'd give -5 on ratings if allowed. I'm not going into detail because if you have the service you already know. If you don't and are planning on getting Cox, you'll know soon enough.

In one year of having Cox the price has gone up twice and the service has gone from bad to worst. Definitely thinking of switching to AT&T U-Verse. Can't even stream shows using my streaming services. Constant buffering. Ridiculous!

We had Cox Panoramic now for about 6 weeks and are we satisfied? No. They advertise that it is whole house which it is not, I have three smart TV in our home and I am able to connect to the modem on one of them. The one in a bedroom and the garage will not connect, says can’t find signal. We called Cox and they want to charge us $5.00 a month for extenders. We had AT&T U-verse before and never had this problem, needless to say we are not under contract and will be going back to U-verse.

I have had Cox for approximately 2 months. Within these two months the modem hasn’t worked properly and the internet is always down. When I initially got the service I was told by the rep that I could do a self install in my home. Nothing could’ve been further from the truth. I went and picked up the equipment only to have tried to do a self install that should’ve took about five minutes last about an hour and a half. I called Cox and was told we could have someone come out but that’s going to cost you $75.00. I said, "No thank you, I’ll just take a refund and cancel my services."

So many times out of the 7 years I had Cox I opted out the leave but then they offer you a deal to try and keep you because they know they have terrible service. The internet would stop working days at a time with no warning due to “routine maintenance” in which they wouldn’t care about and credit my account like $1. If you work from home 3 days no internet is detrimental to your business. Which is worth WAY more.

On 4/10/19 at 3:00 pm Customer service call trying to sync my email. The lady was so rude and talked way too fast. I tried 3 times to hang up and she kept aggressively trying to sell me more services after I said NO THANK YOU. Been a customer for over ten years and you have SUCKED the last year.