Cox Communications High-Speed Internet Reviews

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About Cox Internet

Cox Internet services allow you to sign up online in minutes and include a 30-day money-back guarantee. Cox offers multiple internet plans with prices starting at $39.99 a month. Cox’s internet services are ideal for business and residential needs.

Pros
  • Multiple plan options
  • Bundle with cable and phone
  • High speeds available
Cons
  • Prices may increase over time

Featured Reviews

Iola, KS
Verified purchase
I've had Cox Internet for years. Prices have gone up once or twice by maybe $6. I've only had it go out once for a few [hours]. I started out with basic but with 2 teenagers, & 2 ...

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Green Valley, AZ
Verified purchase
Cox provides excellent service here, fast, consistent speeds with minimal down time. Customer service isn't great but it's decent — high praise when compared with the dismal suppo...

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Cox Internet plans

Cox offers five internet plans and multiple bundle plans. If you’re just looking for internet service, you can choose from the following plans:

  • Cox Internet Starter 10
  • Cox Internet Essential 50
  • Cox Internet Preferred 150
  • Cox Internet Ultimate 500
  • Cox Internet Gigablast

Cox internet speed ranges from 10 Mbps to 940 Mbps. For an average family with a few TVs and mobile phones interested in light browsing and streaming movies and TV, the 150 Mpbs provided by the Internet Preferred plan is often sufficient. For gamers and others who require high speeds, Cox offers the 940 Mbps Gigablast plan.

Cox Internet prices

Cox internet cost starts at $29.99 per month. Introductory rates for internet service from Cox range between $29.99 and $99.99 per month, but prices are subject to increase after the introductory period is over, which is generally 12 months. With internet service, you pay for speed — the higher speed you select, the more you pay each month.

SpeedStarting cost
Cox Internet Starter 10Up to 10 Mbps$29.99 a month
Cox Internet Essential 50Up to 50 Mbps$39.99 a month
Cox Internet Preferred 150Up to 150 Mbps$59.99 a month
Cox Internet Ultimate 500Up to 500 Mbps$79.99 a month
Cox Internet GigablastUp to 940 Mbps$99.99 a month

Cox Internet FAQ

How fast is Cox internet?

Cox offers internet speeds up to 940 Mbps. Additional plans are available at 10, 50, 150 and 500 Mbps.

Is Cox internet available in my area?

Cox currently serves 19 states, including Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island and Virginia.

Are Cox bundles available in my area?

Most likely, yes. The Cox website provides a tool that lets you enter your home address and generate a list of plan options available in your area.

Does Cox require a long-term contract?

Many of Cox’s introductory rates require a 12-month service agreement to receive a lower rate. However, Cox does state you can opt-out of having a long-term service agreement in exchange for an additional $10 charge each month. Not having a service agreement may also make you vulnerable to more frequent rate increases.

Is Cox Internet good?

Speed and cost are your top priorities when selecting an internet service provider. Cox provides five internet plans in a variety of speeds sure to suit most people and has attractive starting costs on several internet plans and bundles. We recommend getting and comparing quotes from all the service providers available in your area to make an informed decision. Cox is likely to be a good choice for most people.

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Cox Internet Reviews

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    Page 1 Reviews 0 - 10
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    Customer ServiceSales & MarketingPricePunctuality & SpeedOnline & AppStaffRatesTimelinessHonesty & Transparency

    Reviewed May 1, 2026

    Generally okay internet but terrible customer service. I bought high speed Cox internet, and it has been okay. But recently I noticed some frequent buffering on streaming and other slow response times. It was so bad sometimes that I would just turn off wifi on my phone and use the cellular connection. So I looked at their website and saw a higher speed service at even a lower price. I chose it. But unfortunately it requires a service call for a technician to come out and connect the new router. They scheduled it for today between 1 and 3 PM so I took off from work for this.

    I was waiting by the phone before 1 PM in case the installer called before they came. No call from them, and no one showed up. Even if I had stepped into another room, no voice mail messages were left, and no calls came through except the usual spam calls. At 3:30 PM, I tried to reach someone, and it was extremely difficult to get past the AI to get to a human. Finally reached a guy in India on the chat. He did several minutes of research and said that my technician was working on a line somewhere and was running late. He then said that the technician would be here by 4:30.

    After 4:30, I went through the AI again and finally reached a different support person in India. He said that the technician wrote on the ticket that he had tried to call me, couldn't reach me, and canceled the service order. This support person wouldn't say at what time the technician canceled my service, but he gave a strong impression that it was canceled around the 1 PM time when he was originally supposed to show up. So the earlier support person seemed to have either made up the story about the technician being delayed and would be coming at 4:30, or he just repeated what he was told to tell me, even though it wasn't true. There is absolutely no way to reach anyone at Cox to file a formal customer complaint. The offshore support people have no authority to deal with technicians or their supervisors lying. So now I have to take another day off work for another technician to allegedly come out.

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    Customer ServiceTechPunctuality & SpeedMaintenanceBilling

    Reviewed April 24, 2026

    Over the last eleven years using Cox in New Orleans, I can verify from experience that service is "bottlenecked" every few months or so at random, and then it resumes as normal after a few days, sometimes up to a few weeks. It's never equipment in my experience, always the service itself. Fortunately, cell providers can fill in during these outages, and I'm able to cut back to "just what I absolutely need"; ie, paying bills, scheduling, non-video internet searching, etc.

    My belief is that this "bottlenecking" is intentional. It seems to be a directive from their regional or area management in order to extract short-term profits by having a maintenance person "come out" to look at it, with fees starting at $75 dollars and going up from there. Others in my area have reported spending hundreds of dollars having new equipment installed, only to discover the "bottleneck" continues, again, for a few more days to up to several weeks. Because the problem is not the equipment, but greedy management who are trying to extract additional profit from the user-base; the spigot does not magically turn back on by purchasing new equipment, until someone up the chain receives the directive to open it on a particular day.

    Making a complaint about bottlenecked service is impossible; there's no way to directly email Cox or to write a complaint that service has been affected. Customer service will immediately blame your equipment and recommend having a maintenance person come look at it, and directly tell you that this is the only thing they can do. Customer service, at every point during the last eleven years, has told me that they cannot email or register complaints of bottlenecking, only whatever they define as an "outage". I am writing this after eleven years of these shoddy, obvious "bottleneck" profit grabs because I've seen the cycle frequently enough that others should be informed of exactly what it is and why it's being done.

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      TechOnline & AppStaffResolution

      Reviewed April 20, 2026

      Have had Cox internet service for about two years. No problems until April 12. Service has been lost many times since then, about six times yesterday. All I can get from Cox is a resetting procedure. That only works for a short period. Cannot TALK to a Cox rep. Their website wants a password and a picture sorting procedure!! Unless Cox resolves the problem ofinternet service to our home I will be looking for another provider.

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      Verified purchase
      Tech

      Reviewed March 25, 2026

      I have lived at my current location for 16 years and Cox Internet has been the worst provider. I get buffering constantly and when it rains I lose service. I constantly deal with no Internet can be found. When a tornado hit my area they kept telling me I had Internet and that the grid being down would not make my router lose its settings. They are the worst service!

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      Verified purchase
      Customer ServiceContract & TermsTechSales & MarketingPriceOnline & AppMaintenanceStaffTransparencyResolution

      Reviewed March 24, 2026

      I made the switch to Cox Internet because of a pretty good promotional offer. BIG MISTAKE. I have cox for about five weeks now and I've been experiencing frequent outages along with some technical issues. Their tech support is really clueless. I've solved all my technical issues on my own with no help from tech support. In fact, I even explained to one of their tech support guys how to solve a problem. He had no clue how to fix. One of the support folks asked me if I had their new router. He proceeds to tell me it has been "buggy" and suggested I exchange it at the cox store, however, I really would be better off if I bought my own router. Their WIFI app also has problems. I spoke with several support folks over the course of three weeks and none of them could figure out why the advanced setting link was missing.

      After going through three support folks, the problem was escalated to a support manager. She confirmed the app has a problem and she will need to contact one of the developers. She promised to call me back with an update, as did all the previous tech folks.. Of course, I never got a call and the app is still broken. Well, I decided to go back to AT&T my original service provider. I truly regret my decision to change providers just to save a few dollars. In the end it cost me more time and aggravation. To add insult to injury, I have to listen to my wife telling me, "I told you so".

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      Customer ServiceSales & MarketingPunctuality & SpeedRefunds & PayoutsStaff

      Reviewed March 2, 2026

      Liberation Day. Cox finally has compilation in my neighborhood. My NEW internet service with Dobson went down from $94. To $35. Speeds are actually 500 MBS vs. Cox’s claimed speeds. Now to why I hate Cox. Went in person to the Cox store to stop service and return equipment. I paid balance owed and discounted internet service. 1 week later I’m told I owe $49. Dollars and that service had been reconnected. Second store visit yielded similar results. At this point I don’t know if I have service or owe additional money or I’m finally free from Cox. Store service rep said I was paid up and service discontinued, Matt was rude and refused to give me anything showing account status.

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      Customer ServicePunctuality & SpeedBillingHonesty & Transparency

      Reviewed Feb. 26, 2026

      Worst customer service. I talked with a guy name Anthony. He would not get me a manager and made me wait 30 min to get me one. All because they created two accounts and my payment was going to one account and would not transfer it to the right account. They honestly need to do better with the training.

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      Customer ServiceTechSales & MarketingPricePunctuality & SpeedOnline & App

      Reviewed Feb. 9, 2026

      I would never recommend Cox. They used to have a monopoly, which is the only reason I have them. I have their 250mb speed plan, which is actually only 150mb download and 10mb upload... so I'm not sure why they can call it 250mb... Before a couple of competitors moved in Cox used to try to get more money out of me and I had to cancel my service every year for a month or two and then get the "new customer" discount.

      Finally a couple of other internet providers moved into the area and now Cox is sucking up and trying to provide more service for less money, but if you try to add TV/Cable service to the internet service they try to stick it to you! Their website won't even allow you to pick any of the cheaper options as it will just not refresh the webpage once you pick a cheap option. I have actually tried the same thing on a couple of different computers and still can't get the cheap options to work.

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      Customer ServiceCoverageRefunds & PayoutsStaff

      Reviewed Feb. 7, 2026

      We pay $223 per month for 7% or less of the 2000 Mbps plan. Its abhorrent and disgraceful for them to claim "coverage" when they cannot provide it. Every day, not just on the weekends; it's WORTHLESS. We test our router or have to reset it almost every day. We've paid for extenders, all kinds of attachments, yet still no improvement. It's like falling into a scammer's scheme, but there's no return, no refund, and no reliability in actual data service or customer service. We use our Personal Hotspots also on our phones, hoping to get by, but still Cox sucks, lags, won't load, etc... The hotspots don't even matter. Cox is awful, bottom line, in Vail, Arizona.

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      Verified purchase
      Customer ServiceContract & TermsSales & MarketingPriceOnline & AppRefunds & Payouts

      Reviewed Jan. 26, 2026

      Wanted to different internet service so ordered panoramic. Box got here and spent hours on the app trying to set it up, the app froze but eventually I got through to someone. They reset the box they sent me and eventually told me that they needed to send a tech out and it would cost me $100 or $10 more per month! So they are charging me extra because their trash doesn't work. I told them out of principle that I would not pay them more and that I wanted to return it. They would not send me a call tag so now I have to drive the garbage they sent me 25 minutes up the road to return it and then get a refund for what they have already charged me. So mad.

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      Cox Internet Company Information

      Company Name:
      Cox Internet
      Website:
      www.cox.com