Cox Internet

Cox Communications High-Speed Internet

 3.9/5 (703 reviews)

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Overall Rating3.9 out of 5
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About Cox Communications High-Speed Internet

Cox Internet services allow you to sign up online in minutes and include a 30-day money-back guarantee. Cox offers multiple internet plans with prices starting at $39.99 a month. Cox’s internet services are ideal for business and residential needs.

Pros & Cons


  • Multiple plan options
  • Bundle with cable and phone
  • High speeds available


  • Prices may increase over time

Bottom Line

Cox offers high-speed internet across several different packages. Prices are prone to increase over time, but speeds are fast and users can bundle with cable or home phone to save money.

Top Cox Internet Reviews

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Rated with 4 stars

I've had Cox Internet for years. Prices have gone up once or twice by maybe $6. I've only had it go out once for a few [hours]. I started out with basic but with 2 teenagers, & 2 ...

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Rated with 5 stars

Cox provides excellent service here, fast, consistent speeds with minimal down time. Customer service isn't great but it's decent — high praise when compared with the dismal suppo...

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Cox Internet plans

Cox offers five internet plans and multiple bundle plans. If you’re just looking for internet service, you can choose from the following plans:

  • Cox Internet Starter 10
  • Cox Internet Essential 50
  • Cox Internet Preferred 150
  • Cox Internet Ultimate 500
  • Cox Internet Gigablast

Cox internet speed ranges from 10 Mbps to 940 Mbps. For an average family with a few TVs and mobile phones interested in light browsing and streaming movies and TV, the 150 Mpbs provided by the Internet Preferred plan is often sufficient. For gamers and others who require high speeds, Cox offers the 940 Mbps Gigablast plan.

Cox Internet prices

Cox internet cost starts at $29.99 per month. Introductory rates for internet service from Cox range between $29.99 and $99.99 per month, but prices are subject to increase after the introductory period is over, which is generally 12 months. With internet service, you pay for speed — the higher speed you select, the more you pay each month.

SpeedStarting cost
Cox Internet Starter 10Up to 10 Mbps$29.99 a month
Cox Internet Essential 50Up to 50 Mbps$39.99 a month
Cox Internet Preferred 150Up to 150 Mbps$59.99 a month
Cox Internet Ultimate 500Up to 500 Mbps$79.99 a month
Cox Internet GigablastUp to 940 Mbps$99.99 a month

Cox Internet FAQ

How fast is Cox internet?

Cox offers internet speeds up to 940 Mbps. Additional plans are available at 10, 50, 150 and 500 Mbps.

Is Cox internet available in my area?

Cox currently serves 19 states, including Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island and Virginia.

Are Cox bundles available in my area?

Most likely, yes. The Cox website provides a tool that lets you enter your home address and generate a list of plan options available in your area.

Does Cox require a long-term contract?

Many of Cox’s introductory rates require a 12-month service agreement to receive a lower rate. However, Cox does state you can opt-out of having a long-term service agreement in exchange for an additional $10 charge each month. Not having a service agreement may also make you vulnerable to more frequent rate increases.

Is Cox Internet good?

Speed and cost are your top priorities when selecting an internet service provider. Cox provides five internet plans in a variety of speeds sure to suit most people and has attractive starting costs on several internet plans and bundles. We recommend getting and comparing quotes from all the service providers available in your area to make an informed decision. Cox is likely to be a good choice for most people.

Cox Internet Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
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Verified Reviewer
Original review: May 20, 2023

I was with them for over 20 years. They used to be so nice and helpful as a company and as a whole. But my internet services were so bad for over a year. They could not fix it and I believe it was the way it was, never to get better. I tried everything. They charge a lot now for the internet and other services. Yet my internet was out all of the time. Technical issues galore, everyday. They were not happy that they had to give me credits back for the lack of service. So corporate got involved. That's when it went downhill.

The regular agents got it and they really tried to help me out. That's why I stayed so long. But those corporate agents were atrocious. Three of them, Dave, Shameeka, and Janice. Sending me nasty letters and threats. How unprofessional. And they are getting away with it. Some of them have been there for years and they act this way? Getting upset with me because they have poor internet services and they had to give me credits back. Well I think I gave them a lot more money over the 20 some years I was with them. Someone over there cant add. The agents got it, they really did understand the real situation. But I had had enough after all of the arguing and bickering with corporate so I left and found another company to go with.

I'm happy now. The new company is really helpful and services are much better. Which shows that it was Cox and not me. They need to read their reviews and see how they affect customers. It will take a long time to get over all of the bad experiences I received from them. There other companies out there to go with, with better service all the way around.

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Rated with 1 star
Verified Reviewer
Original review: May 13, 2023

The service is terrible and it's the only isp in my area. Smh. The internet "randomly" disconnects every 5 minutes and they claim it's the router. The phony 1.25 tb data cap is just a scheme to shake down people with overage fees. The Cox internet cartel can easily eliminate the phony data cap buts it's desperate for money.

2 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: May 1, 2023

    Cox is a wireless internet service used mostly in the deep (gulf) south. They're a competition company that solely makes it mandatory to service at&t isn't in your area. Imagine working from home or studying and all of sudden, you lost all reception for no reason and can't get anyone on the phone because the agents are very likely also working remote and have no connection.

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 22, 2023

    Have a Cox installed internet in one of my home. Drilled hole for cable. Popped off siding, wouldn't caulk hole, siding still out, rain coming. Called cox, have me running around, said not an emergency so it would take a couple day. The manager didn't help either. Poor company; only could use others, but unfortunately only cox would run in this neighborhood. Strongly not recommended.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: March 9, 2023

    Since October 2019, we have had internet at our current address. Throughout that time, we have had intermittent issues, losing connectivity occasionally. Upon calling in for tech support Cox immediately tries to upsell to a higher speed, and when you schedule a tech, they make sure you know you'll likely be charged for the call. Initially, calling in to have our modem refreshed every couple of weeks was solving the issue, so we held off as long as possible to make changes or send a tech out.

    During the 2020 stay-at-home orders when our whole family was working and learning from home, our internet became increasingly unstable, and they encouraged us to upgrade our equipment. We upgraded our router to a much more stout router, which we personally owned, and saw a minor improvement. They also recommended we upgrade our speed, which did very little to help with the connectivity issues, but did speed up our wifi connection to make browsing quicker on mobile devices.

    Over the course of the next few years, our connectivity continued to worsen, December 2022/January 2023 when our internet connectivity was so bad it was causing issues with our home security system going offline every few minutes for hours at a time, and not even allowing a song to stream start to finish as well as issues with our video streaming devices and all use of our PlayStation4 (which is hardwired in on a LAN connection, discrediting that it is a WiFi issue at all.) We were continually asked to upgrade our modem and told by some reps it was too old to function, other reps said that it was working absolutely fine and was still receiving the necessary updates the Cox pushed out.

    After exhausting all the troubleshooting we can do from home, and negotiating NO CHARGE for a tech to come out, we finally caved in and had a tech come out to assess the issues. The tech said our modem was absolutely fine, no issues there, and replaced the lines from the pole to the box on the back of the house. We saw some improvement, but continued to have our security system log several disconnections in a week, sometimes multiple disconnections during the same day. At this visit, the tech also said there were issues on the main line and they would escalate to get a crew out to fix the line.

    When issues persisted, we scheduled another tech visit, after confirming it was considered a continuation of the first call and would not be charged a fee. The same tech that was out before came back, it was determined they would replace the whole line from the box on the back of the house to our modem. We saw another small improvement in the disconnections, now only happening 4-5 times per week, but the connection issues were still there. The tech had said, every single piece from the pole straight into our modem was band new, so the only thing left to do was to replace the modem, which he didn’t think was the issue. However, to rule out the modem, on March 8, 2023, I visited our local Cox retail store and picked up a Cox modem/router. I installed it per instructions and immediately began having connectivity issues, even worse than before.

    We power-cycled devices, we power-cycled the modem, we called tech support. One tech spent the entire conversation trying to get me to upgrade my speed, another told me they could send another tech out, but everything in our home is replaced from the pole to the modem, so that wouldn't do any good, and this tech actually hung up on me when I asked to speak to someone who had more options for troubleshooting. The connection is back to being as bad as it was before they did any replacements on the lines, actually even worse.

    Both the WiFi and the LAN connections are completely unstable. The PlayStation (LAN) is completely unstable losing connectivity every 1 to 1.5 minutes, and the WiFi has completely messed up the majority of our wireless-connected devices. We stream music, and it is impossible to stream even one full song without the internet disconnecting multiple times. The lack of internet we are receiving is completely unacceptable, and they just continue to insist there is nothing wrong with the connection.

    They have scheduled us yet another tech, but I do not know what a tech will do when everything has been replaced. Unfortunately, Cox is the only wired connection available in our area, so we are stuck with them unless we switch to a wireless provider, which we would rather not do, but will be forced to do so if this issue cannot be resolved. Slow internet would be better than completely non-existent.

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    Rated with 5 stars
    Verified Reviewer
    Original review: March 4, 2023

    Cox has had a monopoly for cable and internet services in Santa Barbara for too long. I thought there were laws against that? However now that other companies are being allowed to operate in Santa Barbara (I wonder if someone sued over the monopoly) I could not switch fast enough. Cox scammed me by raising my monthly rate from $49.00 to $165.00. Why? because I had them move my modem from one bedroom to another (literally across the hall 5 feet)! Then they offered my same plan for $49.00 a couple of years later, but I was told I would have to cancel my service, wait 90 and sign back up as a new customer. ** to that. Frontier has 1000up/1000down Fiber optic internet at $69.99 per month. Do It!

    3 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 27, 2023

    I have been waiting weeks to get a cable laid from the street to my interior panel. I have the work authorization but Cox has not followed through. Everytime I contact Cox, I get a run around and am transferred from one incompetent representative/supervisor to another with absolutely no result. Everyone makes an excuse of some kind and none of it makes any sense. Even worse, when I call or engage in their online chat, I am told that I will be "transferred" to someone who can help me, and then am disconnected. This company could not care less about any commitment to provide service. I am running a business that relies on the internet as the primary mode of operation and I am losing revenue because of Cox. They are incompetent, uncaring, disinterested and not reliable. Do not use COX if you have a choice.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 16, 2023

    Have had Cox Internet for years now and seems like they recently started outsourcing their calls to out of country. I have called them several times trying to switch my plan up and 1, the people that answer the phone have a deep accent. It is very hard to understand what they are saying, 2 they are giving me random pricing and wasted a lot of my time by trying very hard to upsell me and get me to commit to a higher speed internet. Overall I'm very disappointed with the service that COX is providing and will switch my internet provider.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 26, 2022

    So let me tell you, Cox is the only internet in my area. I have no choice and I hate DSL for many reasons but I would gladly choose it over this company. I've been, minimum 45+ days this year without internet and absolutely no remorse from them and only scripted responses from customer service. Christmas was ruined because I invited purple over to watch football but internet was out two weeks prior and Christmas day and customer service, even Christmas Eve, said it would be fixed. I cannot express my disappointment in this company, not for that but for two weeks lied to me saying they were going to fix it. My whole family was upset, and nothing I could do but at I tried. And I did, I asked every day for 10 days straight and no one could tell me anything that wasn't a script.

    8 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 22, 2022

    Cox has absurdly low data caps that they haven't raised in years. They are clamping down on digital innovation by never increasing their data caps, even as they increase speeds. It is ridiculous that they still only include 1.25 TB of data in their plans, no matter how high your speed is.

    7 people found this review helpful
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    Cox Internet Company Information

    Company Name:
    Cox Internet