Cox Communications High-Speed Internet Reviews

Generally okay internet but terrible customer service. I bought high speed Cox internet, and it has been okay. But recently I noticed some frequent buffering on streaming and other slow response times. It was so bad sometimes that I would just turn off wifi on my phone and use the cellular connection. So I looked at their website and saw a higher speed service at even a lower price. I chose it. But unfortunately it requires a service call for a technician to come out and connect the new router. They scheduled it for today between 1 and 3 PM so I took off from work for this.

Over the last eleven years using Cox in New Orleans, I can verify from experience that service is "bottlenecked" every few months or so at random, and then it resumes as normal after a few days, sometimes up to a few weeks. It's never equipment in my experience, always the service itself. Fortunately, cell providers can fill in during these outages, and I'm able to cut back to "just what I absolutely need"; ie, paying bills, scheduling, non-video internet searching, etc.

Have had Cox internet service for about two years. No problems until April 12. Service has been lost many times since then, about six times yesterday. All I can get from Cox is a resetting procedure. That only works for a short period. Cannot TALK to a Cox rep. Their website wants a password and a picture sorting procedure!! Unless Cox resolves the problem ofinternet service to our home I will be looking for another provider.

I have lived at my current location for 16 years and Cox Internet has been the worst provider. I get buffering constantly and when it rains I lose service. I constantly deal with no Internet can be found. When a tornado hit my area they kept telling me I had Internet and that the grid being down would not make my router lose its settings. They are the worst service!

I made the switch to Cox Internet because of a pretty good promotional offer. BIG MISTAKE. I have cox for about five weeks now and I've been experiencing frequent outages along with some technical issues. Their tech support is really clueless. I've solved all my technical issues on my own with no help from tech support. In fact, I even explained to one of their tech support guys how to solve a problem. He had no clue how to fix. One of the support folks asked me if I had their new router. He proceeds to tell me it has been "buggy" and suggested I exchange it at the cox store, however, I really would be better off if I bought my own router. Their WIFI app also has problems. I spoke with several support folks over the course of three weeks and none of them could figure out why the advanced setting link was missing.

Liberation Day. Cox finally has compilation in my neighborhood. My NEW internet service with Dobson went down from $94. To $35. Speeds are actually 500 MBS vs. Cox’s claimed speeds. Now to why I hate Cox. Went in person to the Cox store to stop service and return equipment. I paid balance owed and discounted internet service. 1 week later I’m told I owe $49. Dollars and that service had been reconnected. Second store visit yielded similar results. At this point I don’t know if I have service or owe additional money or I’m finally free from Cox. Store service rep said I was paid up and service discontinued, Matt was rude and refused to give me anything showing account status.

Worst customer service. I talked with a guy name Anthony. He would not get me a manager and made me wait 30 min to get me one. All because they created two accounts and my payment was going to one account and would not transfer it to the right account. They honestly need to do better with the training.

I would never recommend Cox. They used to have a monopoly, which is the only reason I have them. I have their 250mb speed plan, which is actually only 150mb download and 10mb upload... so I'm not sure why they can call it 250mb... Before a couple of competitors moved in Cox used to try to get more money out of me and I had to cancel my service every year for a month or two and then get the "new customer" discount.

We pay $223 per month for 7% or less of the 2000 Mbps plan. Its abhorrent and disgraceful for them to claim "coverage" when they cannot provide it. Every day, not just on the weekends; it's WORTHLESS. We test our router or have to reset it almost every day. We've paid for extenders, all kinds of attachments, yet still no improvement. It's like falling into a scammer's scheme, but there's no return, no refund, and no reliability in actual data service or customer service. We use our Personal Hotspots also on our phones, hoping to get by, but still Cox sucks, lags, won't load, etc... The hotspots don't even matter. Cox is awful, bottom line, in Vail, Arizona.

Wanted to different internet service so ordered panoramic. Box got here and spent hours on the app trying to set it up, the app froze but eventually I got through to someone. They reset the box they sent me and eventually told me that they needed to send a tech out and it would cost me $100 or $10 more per month! So they are charging me extra because their trash doesn't work. I told them out of principle that I would not pay them more and that I wanted to return it. They would not send me a call tag so now I have to drive the garbage they sent me 25 minutes up the road to return it and then get a refund for what they have already charged me. So mad.