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Cox Communications High-Speed Internet

Cox Internet
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Overall Satisfaction Rating 3.53/5
  • 5 stars
    83
  • 4 stars
    134
  • 3 stars
    83
  • 2 stars
    33
  • 1 stars
    59
Based on 392 ratings submitted in the last year

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Cox Internet services allow you to sign up online in minutes and include a 30-day money-back guarantee. Cox offers multiple internet plans with prices starting at $39.99 a month. Cox’s internet services are ideal for business and residential needs.

BOTTOM LINE

Cox offers high-speed internet across several different packages. Prices are prone to increase over time, but speeds are fast and users can bundle with cable or home phone to save money.

PROS

  • Multiple plan options
  • Bundle with cable and phone
  • High speeds available

CONS

  • Prices may increase over time

Top Cox Internet Reviews We Found

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Rated with 4 stars
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Verified Reviewer Verified Buyer

I've had Cox Internet for years. Prices have gone up once or twice by maybe $6. I've only had it go out once for a few [hours]. I started out with basic but with 2 teenagers, & 2 adults, I went to preferred. Worked fine except occasional slow loading while all 4 of us were streaming/gaming.

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Rated with 5 stars
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Verified Reviewer

Cox provides excellent service here, fast, consistent speeds with minimal down time. Customer service isn't great but it's decent — high praise when compared with the dismal support from many other organizations.

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Cox Internet plans

Cox offers five internet plans and multiple bundle plans. If you’re just looking for internet service, you can choose from the following plans:

  • Cox Internet Starter 10
  • Cox Internet Essential 50
  • Cox Internet Preferred 150
  • Cox Internet Ultimate 500
  • Cox Internet Gigablast

Cox internet speed ranges from 10 Mbps to 940 Mbps. For an average family with a few TVs and mobile phones interested in light browsing and streaming movies and TV, the 150 Mpbs provided by the Internet Preferred plan is often sufficient. For gamers and others who require high speeds, Cox offers the 940 Mbps Gigablast plan.

Cox Internet prices

Cox internet cost starts at $29.99 per month. Introductory rates for internet service from Cox range between $29.99 and $99.99 per month, but prices are subject to increase after the introductory period is over, which is generally 12 months. With internet service, you pay for speed — the higher speed you select, the more you pay each month.

SpeedStarting cost
Cox Internet Starter 10Up to 10 Mbps$29.99 a month
Cox Internet Essential 50Up to 50 Mbps$39.99 a month
Cox Internet Preferred 150Up to 150 Mbps$59.99 a month
Cox Internet Ultimate 500Up to 500 Mbps$79.99 a month
Cox Internet GigablastUp to 940 Mbps$99.99 a month

Cox Internet FAQ

How fast is Cox internet?
Cox offers internet speeds up to 940 Mbps. Additional plans are available at 10, 50, 150 and 500 Mbps.
Is Cox internet available in my area?
Cox currently serves 19 states, including Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island and Virginia.
Are Cox bundles available in my area?
Most likely, yes. The Cox website provides a tool that lets you enter your home address and generate a list of plan options available in your area.
Does Cox require a long-term contract?
Many of Cox’s introductory rates require a 12-month service agreement to receive a lower rate. However, Cox does state you can opt-out of having a long-term service agreement in exchange for an additional $10 charge each month. Not having a service agreement may also make you vulnerable to more frequent rate increases.

Is Cox Internet good?

Speed and cost are your top priorities when selecting an internet service provider. Cox provides five internet plans in a variety of speeds sure to suit most people and has attractive starting costs on several internet plans and bundles. We recommend getting and comparing quotes from all the service providers available in your area to make an informed decision. Cox is likely to be a good choice for most people.

Cox Internet Reviews

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How do I know I can trust these reviews about Cox Internet?
How do I know I can trust these reviews about Cox Internet?
  • 2,735,967 reviews on ConsumerAffairs are verified.
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  • We use intelligent software that helps us maintain the integrity of reviews.
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For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Page 1 Reviews 0 - 10
Rated with 5 stars
Verified Reviewer
Original review: Dec. 17, 2020

I have had Cox internet for the past 22 years. Nathaniel T has been very reliable. With the appearance of Covid-19 this past spring the nation has reverted to the internet for all things. This put a drain on the internet causing me to first increase my capacity to “unlimited” and then shortly after to gigablast. This seems to be satisfactory with 5 TVs, 5 cell phones and 3 iPads. I continue to be satisfied with my service.

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Rated with 4 stars
Verified Reviewer
Original review: Dec. 12, 2020

Cox is what I have and I do appreciate their services except that Cox should have special rates for Retired Seniors who only relies on Monthly Social Security Pension. The prices for tv should be reviewed including WIFI charges. They do have their Loyalty Department however it does depend on the charges done for Seniors including some Veterans.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Dec. 11, 2020

    So far I have found that Cox doesn't have as many problems streaming as other providers. Their internet seems to run good as long as you have the high speed. A drawback is that you will pay dearly for this service, but if you're tired of spinning and not connecting to a device and slow downloads, then cox is your answer.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Dec. 3, 2020

    Easy and convienient service. Panoramic Wi-Fi works with my 3 devices. If the service lags your modem can be remotely reset. If you need to speak to customer service you have the option to text support but there is a considerable wait time for voice or text response. Prices are consistent with other services but I wish there was an option to lower bills due to limited income. Introductory offers fly by and the rates increase every few months.

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    Rated with 5 stars
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    Verified Reviewer
    Original review: Oct. 27, 2020

    I recently switched to Cox Communications for my internet-only service. My previous provider had extremely poor customer service and connectivity (sometimes it would take up to 5-10 minutes to successfully get on a zoom seminar...worse than dial-up!). Although I've only had Cox Communications for about 2 weeks, I am pleased so far with their service. Why, you ask? The first reason is that internet set up was a breeze. I received my modem the next day and was hooked up and online in under 10 minutes with no issue whatsoever. I've had real no issues with connectivity or delayed download speeds. Super nice! I do pay a little bit more ($15) for monthly Cox internet service, but in my opinion, it's worth it.

    In addition, the original customer service rep misspelled my last name, but all it took was a single online chat from a rep to correct the problem the first time around. No repeated phone calls or back-n-forth to the company was needed. Also, I received in my inbox on several occasions, feedback survey, order receipt information, and today, a note regarding tips and other information the company thought might be useful -- this is indicative of good customer follow-up after the initial sell. Follow-ups make a customer feel like they mean something to the company, and it's an excellent customer service strategy for businesses that want to "stay" in business long-term while retaining their current customer base.

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    Rated with 3 stars
    Verified Reviewer
    Original review: Jan. 3, 2021

    You pay for internet. Should be able to use for streaming if you want. Not companies slowing you down. No one should tell where you can go on internet or how it's being used. No slowing down because you're streaming.

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    Rated with 2 stars
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    Verified Reviewer
    Original review: Dec. 18, 2020

    Cox is often, but not always, reliable and solid. We have frequent outages, but when it is working, the speed is good. We don't use much of the Cox add-ons. And it is often very difficult to log on to the Cox website.

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    Rated with 2 stars
    Verified Reviewer
    Original review: Dec. 18, 2020

    After using this service for the first time in the last year, there are always shortages (issues) in the service received. Sometimes there is no service for hours on end. When the customer service representatives are reached, they have difficulty fixing the issues. Many days the router has had issues. There has never been any Customer loyalty follow up, and this has been my unfortunate experience using COX internet services.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 16, 2020

    I accidentally overpaid Cox by over $4,000 electronically. It took me over 4 months and 10 phone calls to get my money back, and even then, I had to have my banker call them 3 times. Even though their own billing system showed that I had over a $4,000 credit, they told me that I had to prove to them that I had overpaid. It was not until my call to their executive office that they agreed to give me my money back.

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    Rated with 3 stars
    Verified Reviewer
    Original review: Dec. 15, 2020

    In truth COX does the job but since it's nearly a monopoly and a needed resource it's far too expensive for what it is and it needs competition. They will only provide you with (in some cases) items you do not want and are forced to pay. Also, if you want to remove yourself from this service it costs a fortune. COX needs a major revamp. and to provide people with more affordable options that don't suck.

    2 people found this review helpful
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    Cox Internet Company Information

    Company Name:
    Cox Internet
    Website:
    www.cox.com