Cox Communications High-Speed Internet Reviews

After my father passed away, I called Cox to notify them and to ask that they no longer charge his account for services and to send me information on how to get the box sent back. During this time I was dealing not only with the death of my father, but my mother had passed away one month earlier, so I was not in the right mind and did not respond to their e-mail until almost a month later. Because I didn’t respond right away, they charged my father again for another month of services, even though I notified them of his death.

Worst customer service ever! I have not had internet since Saturday 7/18, and was told a 3 day wait. That’s didn’t happen. Mind you I have had Cox for well over 14 years. It’s now 7/24, and I was told at 10am today they would be here between 1pm-3pm to get my services back and running. Still nothing and it’s 4:08. Called and the supervisor advised me that the work order was put in wrong. Will never hold another account with a company that is a crook again!

My experience with Cox has been extremely disappointing. Not only was I overcharged, but trying to get the issue resolved through customer service was frustrating and exhausting. Despite spending a significant amount of time explaining the billing discrepancies, I received little to no meaningful assistance. The customer service representatives I dealt with were dismissive, unhelpful, and at times came across as rude. Instead of addressing my concerns, I felt like I was being shuffled from one representative to another without anyone taking ownership of the problem. I finally changed all my accounts over to AT&T and, so far, it has been a great decision.

Totally hosed: live on the outskirts of town and had Starlink with T-Mobile internet as backup. Cox came to my area and sold us an install for fiber internet. Install done, everything good until we sold our Starlink and T-Mobile systems and rain filled the splice box. We now have no internet, no TV or anything. We do a lot of remote work from home and Cox says they can’t have anyone out for FIVE days… Shoddy install and shoddy service… Should have known as the same thing happened when we lived in Tennessee…

My area has had a partial outage with very poor unstable network performance that affects my job. Their AI Oliver is not helpful at all and I really don't think he was ever meant to be. He simply does nothing until the customer gives up. They just update their estimated repair time a full 24 hours each evening. Impossible to get LIVE agent on the chat.

Was double charged for Internet services by Cox. They sent my bank account into a negative. I reached out for help and was told they will look into it and did not receive the money back. Same old song and dance with Cox rude employees and overcharging at every corner they can. Extremely disappointed with this service. The online support did not finish with helping me and they ended the conversation on me without a resolution.

Their customer service is a case study in how to frustrate you and waste time. I can't even put into words how frustrated I am at their inability to link my new service address with my existing cox.com account. In the 2 hours that I have been trying, I've spent a considerable amount of time on hold, been hung up on twice while they were "transferring" me, and was given attitude by two reps as if I am wasting THEIR time with my inquiry.

Generally okay internet but terrible customer service. I bought high speed Cox internet, and it has been okay. But recently I noticed some frequent buffering on streaming and other slow response times. It was so bad sometimes that I would just turn off wifi on my phone and use the cellular connection. So I looked at their website and saw a higher speed service at even a lower price. I chose it. But unfortunately it requires a service call for a technician to come out and connect the new router. They scheduled it for today between 1 and 3 PM so I took off from work for this.

Over the last eleven years using Cox in New Orleans, I can verify from experience that service is "bottlenecked" every few months or so at random, and then it resumes as normal after a few days, sometimes up to a few weeks. It's never equipment in my experience, always the service itself. Fortunately, cell providers can fill in during these outages, and I'm able to cut back to "just what I absolutely need"; ie, paying bills, scheduling, non-video internet searching, etc.

Have had Cox internet service for about two years. No problems until April 12. Service has been lost many times since then, about six times yesterday. All I can get from Cox is a resetting procedure. That only works for a short period. Cannot TALK to a Cox rep. Their website wants a password and a picture sorting procedure!! Unless Cox resolves the problem ofinternet service to our home I will be looking for another provider.

I have lived at my current location for 16 years and Cox Internet has been the worst provider. I get buffering constantly and when it rains I lose service. I constantly deal with no Internet can be found. When a tornado hit my area they kept telling me I had Internet and that the grid being down would not make my router lose its settings. They are the worst service!

I made the switch to Cox Internet because of a pretty good promotional offer. BIG MISTAKE. I have cox for about five weeks now and I've been experiencing frequent outages along with some technical issues. Their tech support is really clueless. I've solved all my technical issues on my own with no help from tech support. In fact, I even explained to one of their tech support guys how to solve a problem. He had no clue how to fix. One of the support folks asked me if I had their new router. He proceeds to tell me it has been "buggy" and suggested I exchange it at the cox store, however, I really would be better off if I bought my own router. Their WIFI app also has problems. I spoke with several support folks over the course of three weeks and none of them could figure out why the advanced setting link was missing.

Liberation Day. Cox finally has compilation in my neighborhood. My NEW internet service with Dobson went down from $94. To $35. Speeds are actually 500 MBS vs. Cox’s claimed speeds. Now to why I hate Cox. Went in person to the Cox store to stop service and return equipment. I paid balance owed and discounted internet service. 1 week later I’m told I owe $49. Dollars and that service had been reconnected. Second store visit yielded similar results. At this point I don’t know if I have service or owe additional money or I’m finally free from Cox. Store service rep said I was paid up and service discontinued, Matt was rude and refused to give me anything showing account status.

Worst customer service. I talked with a guy name Anthony. He would not get me a manager and made me wait 30 min to get me one. All because they created two accounts and my payment was going to one account and would not transfer it to the right account. They honestly need to do better with the training.

I would never recommend Cox. They used to have a monopoly, which is the only reason I have them. I have their 250mb speed plan, which is actually only 150mb download and 10mb upload... so I'm not sure why they can call it 250mb... Before a couple of competitors moved in Cox used to try to get more money out of me and I had to cancel my service every year for a month or two and then get the "new customer" discount.

We pay $223 per month for 7% or less of the 2000 Mbps plan. Its abhorrent and disgraceful for them to claim "coverage" when they cannot provide it. Every day, not just on the weekends; it's WORTHLESS. We test our router or have to reset it almost every day. We've paid for extenders, all kinds of attachments, yet still no improvement. It's like falling into a scammer's scheme, but there's no return, no refund, and no reliability in actual data service or customer service. We use our Personal Hotspots also on our phones, hoping to get by, but still Cox sucks, lags, won't load, etc... The hotspots don't even matter. Cox is awful, bottom line, in Vail, Arizona.

Wanted to different internet service so ordered panoramic. Box got here and spent hours on the app trying to set it up, the app froze but eventually I got through to someone. They reset the box they sent me and eventually told me that they needed to send a tech out and it would cost me $100 or $10 more per month! So they are charging me extra because their trash doesn't work. I told them out of principle that I would not pay them more and that I wanted to return it. They would not send me a call tag so now I have to drive the garbage they sent me 25 minutes up the road to return it and then get a refund for what they have already charged me. So mad.

Our apartment was pre wired with Cox internet so we decided to use them upon move in. The internet was down very often multiple times a day and after 2 technician visits we still saw our network completely lose connection multiple times a day. What's worse was when we called in to request our service be cancelled, the gentleman named Sergio in the loyalty department repeatedly tried to upsell me on other services and trying to match prices to get me to stay.

Besides the typical low-quality installation with hooking up the network box correctly and poor craftsmanship, I have the StraightUp plan, and it has been mediocre at best, and now significantly worse. I would once often get over 100 MBPS, but would also have swaths of days of constant 25MBPS, average of ~85MBPS and after multiple visits from techs, was dismissively told that the local network 'simply happened to be more congested'. It is clear how you get a lower priority of bandwidth, as for me, during peak hours, like during a major game, or end of school year when all the online exams are happening, the packet loss is horrible. With 250 MB of data continuously being sent to a server 300 miles away, I get as bad as 30%, which completely, and irreversibly ruins any thought of online gaming. I am switching over to Century Link now.

I was at this N Scottsdale Cox Store yesterday. After a 2 hour wait I encountered an extremely rude and arrogant customer service representative by the name of Bryce. First, he started asking for my personal information amidst all the the many people also waiting. I asked nicely if we could move to one of the two open desks avaible to review my personal information and issues. He flatly said, "NO".

Service itself was okay but the cancellation process was predatory. It took months before they actually cancelled my services and they kept trying to make me pay more. The customer service seems incompetent or maybe they’re just trained to treat people that way. “Supervisor” was useless and his response was “well no one likes their utility provider and we’re no different”.

On 9/17/25 I was sold a bundle package to double my Cox internet speed, lower my monthly bill from $116 (internet only) to $106 (bundled rate for both), included the Iphone 17 “free on Cox” only to be charged $93 in taxes. This was a Trade-in Promotion and Cox confirmed receiving my Iphone 13. On 11/17/25, Cox charged me $1100 for the phone by charging my credit card without my permission; this phone was supposed to be free through their: “Promotion in September 2025 to get an iPhone 17 "on us" with an eligible trade-in and new line activation. The offer began on 9/12/25, and required customers to: Have active Cox post-paid internet service. Enroll in paperless billing and Cox EasyPay. Trade in an eligible device in good condition.

Cox internet is not reliable. They misled me on the quality of their internet service. It is also slow when it is working, which makes it frustrating to try and watch sporting events as it freezes a lot. They unfortunately are not well equipped to service the Manhattan, KS area.

It all started when I kept getting flyers in the mail stating internet for $30/mth price guaranteed for 24 mths. So, on 9/18, I went to a COX store; I’m told you can’t just have internet, you must also have mobile phone service. This was a lie. COX kept changing the plan. Finally, internet was $40/mth, and I need to buy a phone (old phone wasn’t compatible). However, mobile phone service was to be free for a year. Also, I wanted a landline phone; which is $30/mth. That sounds pretty good, for $70/mth I get internet, mobile phone, and landline phone for 12 mths before there’s a price increase. That would be about 2/3 of what I’m currently paying. The new phone was $109.74. So, I figure for 24 months I’m doing ok. They really pushed to transfer my old phone over to the new phone even though I only had about 20 stored phone numbers and 12 shortcuts. What they didn’t tell me was there was a fee for the transfer.

Internet never worked properly, customer service was terrible. When I tried to cancel my wifi plan the manager argued and fought with me for 30 minutes, refusing to cancel the wifi. Manager was incredibly rude and kept claiming I wasn't being smart in this and arguing that he was "trying to help me see clearly". After 30 minutes, and telling him to either cancel my plan or transfer me to someone higher up than him, he finally canceled it while remaining rude and acting as if I was a dumb child.

The worst internet service I have ever had. When I first moved into my old home it took them over 2 weeks to get an appointment for which they never showed only to have to reschedule them for another 2 weeks out. When I moved I had them switch my service over which, not only did it take them over a week to schedule the first time, it took them 3 times to get it right. Now my internet just went out and a technician needed to come out to resolve the issue. Their technician never, called me or rang my doorbell, instead he called my girlfriend (who was in a meeting at the time and whose number is only on file as a backup number in case I could not be reached) and texted me that my appointment was cancelled. I called back to get someone out to my property today and they are telling me they cannot have someone out until tomorrow. They have made no effort to accommodate me or rectify their mistakes.

Cox Internet is terrible. They are constantly having outages which last anywhere from several hours to nearly a day or 2. Their speeds will decrease to near dial up levels for no reason. Often times internet will just shut off, ruining what ever game, or tv show you were watching. You have to constantly "reset" the modem. This fixes the problem only 50% of the time, and you have to sit there and wait for about 5 mins. Oh, and they INCREASED their rates, while having these issues. TERRIBLE INTERNET!!!

I had the absolute pleasure of working with Terri Harris from Cox Communications, and I can honestly say she went above and beyond in every possible way. From start to finish, Terri ensured that everything was handled promptly, efficiently, and with an incredible attitude. Her professionalism and dedication are truly unmatched. It’s clear that Terri has extensive experience in client relations—she pays close attention to detail, communicates clearly, and makes sure every question or concern is addressed with care. She didn’t just meet expectations; she exceeded them in every way. If Terri is a reflection of how Cox Communications runs their business, then Cox is doing something very right. I’d leave a 6 out of 5 star review all day, every day for the exceptional service and outstanding customer care Terri provides. Job well done, Terri!

I regularly have a few months of decent service followed by a full month of constant interruptions, even at off hours with expensive plans and 1 active device. Customer service will do nothing but reset a modem remotely, and technicians will not show up in their time frame if they bother showing up at all. Basic customer service is now sold as a monthly subscription, but even that service isn't worthwhile. Get another service provider. If you can't, get your neighborhood together to request another company to install fiber.

This was one of the most aggravating customer service experiences I’ve ever had. All I wanted to do was cancel my internet service, and instead I got trapped in a never-ending sales pitch. The agent, Sheena, completely ignored my repeated requests to disconnect and kept asking pointless questions and offering promotions I clearly didn’t want. It took over 30 minutes of me saying “No thank you, please cancel my service” before she finally did it. This kind of behavior is exactly why I’ll never come back to Cox. When a customer says they want to cancel, just cancel the service — don’t waste their time with pressure tactics.

My initial install was met with 6 months of interrupted service which only finally after several tech calls & remote assistance did I get on the second service call someone who actually helped & fixed it. NOW with the recent fiber install, my front yard has been dug up & remains with a huge hole. They've cut the electricity & cable multiple times and no one has reimbursed me for loss of multiple hours of service!!! They only care about themselves & collecting your money- not if they are providing the service you thought you were buying!

I would give Cox billing a 0 if it was a choice. They for 2 months now have cashed my payment check for 50.91 from my bank, and never apply it to my account, then send me a late notice for the 50.91 after they have cashed the payment 3 weeks before!!!! Cox is going downhill, I tried chat line explained what was going on with this October 16 bill and apparently dev cannot speak english becaus after lines of what was going on he asked me....Did you say you check was mailed yesterday....WTF...Unbelievably bad chat line and billing is a mess for cox, they cannot even post a payment correctly 3 weeks ahead of the due date for the bill when they are paid 3 weeks ahead of that date....unbelievable.

What they don’t tell you is that you will get charged $250 when you move out and leave that “renter ready” equipment set up for the next tenant. This is downright shady business practices.

I have been a loyal customer for many years, but my experience has been nothing short of frustrating. I started with the 100mbps plan, which was already insufficient for my business needs. When I upgraded to the 300mbps plan, I was shocked to discover that I was paying more than what new customers were being offered for the exact same service. To make matters worse, when I called to address this, the representative essentially told me “it is what it is,” with no effort to retain me or even acknowledge my loyalty as a long-term customer.

I have been a loyal customer for many years, but my experience has been nothing short of frustrating. I started with the 100mbps plan, which was already insufficient for my business needs. When I upgraded to the 300mbps plan, I was shocked to discover that I was paying more than what new customers were being offered for the exact same service. To make matters worse, when I called to address this, the representative essentially told me “it is what it is,” with no effort to retain me or even acknowledge my loyalty as a long-term customer.

I recently moved into my Aunt's house and requested to transfer my services and was offered a promotion that would cut my bill in half. The next day I plugged in my modem and everything was working. Two weeks later find out my services were not transferred due to an active account at the location and I was still being charged my old rates. We finally get the active account canceled, my services transferred, and now I'm being told that promotion I was originally offered was no long available and the only one available now is only $50 cheaper verses $90 as originally offered.

We have had Cox for thirty years. I work from home and WIFI goes out every day. TV goes off every day, sometimes for days at a time. Cox tries to give us a $12.00 dollar credit when we have only had consistent service for a couple of weeks out of a month but we get billed for the full month, cox service technicians have said our hub needs to be replaced. Been say that for ten years but cox won’t replace it. I have looked inside the hub and it’s terrible. Rusted terminals, broken wires, obviously not weather proof, We are going to take them to small claims court because you can’t sue. It’s in the agreement you signed but We will be contacting the local news channel and shine some light on how cox has neglected their equipment and ripping customers off for decades.

Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in-home amp needed to be disconnected....I dont have an in-home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.

Honestly... one of the worst experiences when it comes to service and customer service. A company without professionals seems more like a group of amateurs who barely know how to talk. I was treated with disrespect, the attendant kept saying... "Sir... Sir!" An unparalleled lack of professional ethics. I wouldn't recommend them, not even to my greatest enemy.

Cox is terrible in most all categories. They charge too much for poor service and poor quality of their products. When you call for help, assuming you can get through to a human being, they try to get you to fix their problem. You're held hostage by the two-year contracts with little or no alternatives to help you improve their products. I will get out as soon as I can!