Cox Communications High-Speed Internet

I was with them for over 20 years. They used to be so nice and helpful as a company and as a whole. But my internet services were so bad for over a year. They could not fix it and I believe it was the way it was, never to get better. I tried everything. They charge a lot now for the internet and other services. Yet my internet was out all of the time. Technical issues galore, everyday. They were not happy that they had to give me credits back for the lack of service. So corporate got involved. That's when it went downhill.

The service is terrible and it's the only isp in my area. Smh. The internet "randomly" disconnects every 5 minutes and they claim it's the router. The phony 1.25 tb data cap is just a scheme to shake down people with overage fees. The Cox internet cartel can easily eliminate the phony data cap buts it's desperate for money.

Cox is a wireless internet service used mostly in the deep (gulf) south. They're a competition company that solely makes it mandatory to service at&t isn't in your area. Imagine working from home or studying and all of sudden, you lost all reception for no reason and can't get anyone on the phone because the agents are very likely also working remote and have no connection.

Have a Cox installed internet in one of my home. Drilled hole for cable. Popped off siding, wouldn't caulk hole, siding still out, rain coming. Called cox, have me running around, said not an emergency so it would take a couple day. The manager didn't help either. Poor company; only could use others, but unfortunately only cox would run in this neighborhood. Strongly not recommended.

Since October 2019, we have had internet at our current address. Throughout that time, we have had intermittent issues, losing connectivity occasionally. Upon calling in for tech support Cox immediately tries to upsell to a higher speed, and when you schedule a tech, they make sure you know you'll likely be charged for the call. Initially, calling in to have our modem refreshed every couple of weeks was solving the issue, so we held off as long as possible to make changes or send a tech out.

Cox has had a monopoly for cable and internet services in Santa Barbara for too long. I thought there were laws against that? However now that other companies are being allowed to operate in Santa Barbara (I wonder if someone sued over the monopoly) I could not switch fast enough. Cox scammed me by raising my monthly rate from $49.00 to $165.00. Why? because I had them move my modem from one bedroom to another (literally across the hall 5 feet)! Then they offered my same plan for $49.00 a couple of years later, but I was told I would have to cancel my service, wait 90 and sign back up as a new customer. ** to that. Frontier has 1000up/1000down Fiber optic internet at $69.99 per month. Do It!

I have been waiting weeks to get a cable laid from the street to my interior panel. I have the work authorization but Cox has not followed through. Everytime I contact Cox, I get a run around and am transferred from one incompetent representative/supervisor to another with absolutely no result. Everyone makes an excuse of some kind and none of it makes any sense. Even worse, when I call or engage in their online chat, I am told that I will be "transferred" to someone who can help me, and then am disconnected. This company could not care less about any commitment to provide service. I am running a business that relies on the internet as the primary mode of operation and I am losing revenue because of Cox. They are incompetent, uncaring, disinterested and not reliable. Do not use COX if you have a choice.

Have had Cox Internet for years now and seems like they recently started outsourcing their calls to out of country. I have called them several times trying to switch my plan up and 1, the people that answer the phone have a deep accent. It is very hard to understand what they are saying, 2 they are giving me random pricing and wasted a lot of my time by trying very hard to upsell me and get me to commit to a higher speed internet. Overall I'm very disappointed with the service that COX is providing and will switch my internet provider.

So let me tell you, Cox is the only internet in my area. I have no choice and I hate DSL for many reasons but I would gladly choose it over this company. I've been, minimum 45+ days this year without internet and absolutely no remorse from them and only scripted responses from customer service. Christmas was ruined because I invited purple over to watch football but internet was out two weeks prior and Christmas day and customer service, even Christmas Eve, said it would be fixed. I cannot express my disappointment in this company, not for that but for two weeks lied to me saying they were going to fix it. My whole family was upset, and nothing I could do but at I tried. And I did, I asked every day for 10 days straight and no one could tell me anything that wasn't a script.

Cox has absurdly low data caps that they haven't raised in years. They are clamping down on digital innovation by never increasing their data caps, even as they increase speeds. It is ridiculous that they still only include 1.25 TB of data in their plans, no matter how high your speed is.