Cox Communications High-Speed Internet Reviews

Cox is nice on the phone. They make promises that reach agreement, get you hooked in & then never deliver what they promised. Then you call back every month that they ACH'd your account for things they didn't tell you about. Thinking I could get the bill corrected next month, they double charged again & again. I called each month, they said they didn't have the bronze bundle package any longer or didn't have a certain 'promo'. I continued to tell them they were overcharging for my $89.00 bronze triple bundle phone, internet & cable package & could credit next month or refund. They didn't do either.

Cox provides unreliable service with 10MB/s for $53 per month - was raised price - not service, in 2 times in January - even it is still the basic one. Verizon in the same area offers 100MB/s, reliable service - neighbor's comment, for $52. Cox said they do favor to me for such a money. I would say it is the shame have such service in the capital of the country.

I have been with Cox for internet and TV for 5 years. I have to “renegotiate" my bundle or bill every year. There is no discounts for timely payments or longevity. In fact new customers get better rates. I have called 4 months in a row to have a billing situation corrected working up the “chain of command” without correction to the bill. After 4 months of documented calls, connects and promises I am taking action with the BBB. I received a collection call for an unpaid amount when they cashed a check for 9 days earlier. I now have paid my monthly bill twice in March 2019 and can’t get a credit to my account. Not only that but they charged me a late fee when they had cashed my check!!! They need more competition in the Tucson Market.

I am 7 years with Cox, and the company show no really care of long term clients. I was offered to substitute my modem (that I owned) with a new one by the customer care, being granted that I would have no additional charges for it. It resulted false and I feel scammed by the company. I took in my old modem and I got a new one, and to my surprise I saw my monthly charges increased for equipment rental.

I asked for help with Cox webmail. None was forthcoming, so I hung up. Soon I was thanked by email for enrolling in Cox complete care at $10.00 a month. I called and cancelled it and explained that I did not authorize this. I am so discouraged with the poor service that some display and their lack of know how, and lack of customer courtesy. I live in Tucson and our choices are slim to none. I wish Cox would improve all over where we are directed to. I think they should give some sort of aptitude tests to these applicants that they hire so the customers would not be subjected to stupidity and that the best be hired.

Cox debited my checking account for the current bill and the upcoming bill totaling over $500.00 without my authorization. They said when I moved my service I set it up; that is a lie. They credited me the difference then the next month added that credit amount back on my bill. It is snowballing. I have talked to at least 10 people with no resolution. Since I moved my Cox bill has gone from $160.00 to $274.00. I did speak with someone in their promotions department who said I should have been offered a new bundle with a lower price. He said he would take care of it and give me a discount back to December with a new lower bundle price. Did not happen. I am canceling my service with Cox and will never do business with them again, I find they lie and then do nothing to really help you.

About a month and a half ago we started having problems with our outgoing business email. At first one client stopped receiving our emails. We didn't get any bounce back messages. After about a week of sending and he not receiving, we called Cox and were told the problem was on our client's end. We had already checked his spam, etc. and knew he had been receiving emails for several months prior. Since we could send to someone else at his company, we figured maybe its issue was on his end. Then another long time client stopped receiving emails, then another.

Cox is changing their email platform each week for the last month I have had a problem. One week I cant attach a file, one week I cant open my email, this week I cant use my iPad or iPhone to send an email. My wife and I live in the same house. She has the new email platform but they cant upgrade my email to the new platform. Why? This company sucks, they have a total monopoly on our local and state leaders...

Went from 29.99 to 42.99 for very basic internet less than 3 months ago, with NO notice. Yesterday I receive a paper bill and again it was increased from 42.99 to 44.99. With no notice. Effective with this bill according to the notation: "Our prices are higher beginning with this bill. We know price changes can be frustrating, and you deserve to know why. For details, see the "About your bill" page."

Did Cox sell a “reduced” package for 100 speed wifi, cable with no movies channels and phone “because it is cheaper to bundle”? My package in San Diego increased after first year to $160/month from $140/month. Third year pricing to increase to $275/month. 1) Reduce your wifi to the lowest speed available. It cost me $42.99 (now increased to $44.99). You can increase speed if needed, this speed at 5 speed. No difference from 100 speed for me! 2) Buy the basic ROKU player from Amazon, and order Sling TV $25 package.

So sick and tired of “network cable disconnected”. Every single day for the past three weeks. Between 6-10pm. Cox is useless and can never seem to truly fix the problem. I should’ve stayed with Verizon Fios!!

For years I have been trying to get Cox to fix the connection problems in our neighborhood. We lose internet and cable every single day sometimes for hours. All they do is send contractors out that are unprepared and unable to fix the problems. This is such a rip off. I'm sure if fits ever comes to our neighborhood, every single family will switch.

I upgraded to Unlimited Data Plan ($89.99 + $49.99) from 1TB plus 500GB data plan ($89.99 + $29.99) on 17th of December, 2018 via Cox website. When I checked my account on the 24th of December, 2018, the Unlimited data plan was not applied. So I contacted on the same day via Cox chat and applied again. It was confirmed that the new data plan was applied and I will be paying only $20/month more from the previous plan. (I have a transcript of the chat sent by Cox.)

l'd just like to first start out with saying I am a complete new account, new customer, new to every aspect that Cox Communications had to offer. That being said I signed up for an account through Cox via telephone with the rep who gets paid to work for Cox who initially told me that my apartment was compatible. All my walls were ready for installation, "So let me set you up with an account and you will soon have your Wi-Fi modem. Actually you can pick it up the same day just drive down to a store and have them install it and you can go home and enjoy your internet connection." Well that's exactly what I did and I was told by John to do exactly that. So I get down to an actual Cox Communications store that I drove to to find out that Not only was my information incorrect but my account was truly not even made.

I am so astonished that Cox would rather lose a customer than try and work to find a happy medium in resolving a problem with a customer. That is terrible business! And the customer service on the phone is unbelievable. So dry and unresolving like oh well attitude. Absolutely disgusting. Beware, they double the price on you once the offer is over and there is no trying to work on any adjustment for you being that you are already their customer. Looking elsewhere because they are terrible in customer service... No loyalty to existing customers. Don't get sucked into their special offers unless you're ready to pay double or ready to jump to another company. What a bunch of crap to even get into any service with them.

Cox Internet is a fraud and I am very displeased with them. They flat out lied to me about the promotional upgrade and told me that it wasn't contingent on the (almost) expired deal I had with them. I realized this after my monthly bill doubled in price. What a joke. Then, they couldn't even give me a deal at the price I had prior. Now, I'm paying 50% more than what I was told I'd be paying and they have no intention of fixing this issue. I've been a customer with them for over a year and this is how they treat me. If there was another service provider, I'd seith in a heartbeat. Even if I ended up paying more, it's worth it in the long run to not do business with companies like that.

After more than 20 years with Cox, my monthly bill suddenly went up $50.00. I practically had to jump through hoops to find someone at Cox who could give me a straight answer as to why my rate increased. Long story short, I received two totally different answers that ranged from "some promotion expiring" to "the rates just increased." After a few phone calls, I came to realize that Cox no longer values customer loyalty and so I requested that my cable tv be disconnected.

Cox Communications is a horrible company who does not care about customer service. They don't need to in most cases since they are usually your only choice. My issues have been so many. The last 2 months our internet goes down at least 3 to 4 times a week for sometimes hours. We have made several attempts to get them to fix the problem to no avail. All they do is offer to send someone out to look at your modem and charge you not to fix the real issue which lies in their old worn out data lines. I hope soon someone provides a much better alternative to Cox and runs them into the ground. I'd honestly pay double to see that.

I recently canceled my Cox services as I moved out of state. When I asked about returning all of the equipment I was instructed to return everything except the modem because it was so old. I did as instructed and disposed of the equipment and now I am receiving bills for $122 for the missing equipment. Despite talking to customer service they continue to tell me that I have to either return the equipment or pay the $122. I regret not getting the instruction to dispose off the equipment in writing but never thought it would be a problem. After all, why would I return everything except the modem? Clearly Cox's local agent need a lesson in the return policies and honesty.

Cox tv, not good for senior citizens or disable, as screen goes blank often, and difficult to take action as advised. Cox had a breach of info and access, so they advised us all to change passwords. It took hours to finalize process, after I "finally" found someone that knew what to do. But today, I contacted Live chat and merely wasted my time. The problems I described of emails getting stuck, only happened after the problem they supposedly fixed. No priority given to retain customers because they know we have few options. All the complaints, no remedy, no goodwill benefit or discount for time services were unavailable.

Cancelling Cox seems impossible. They made it impossible to cancel service unless you call in. I tried online chat and got a pop-up message when I clicked on cancel my service that said, "For assistance with this request, please contact Customer Loyalty (and provides a different #)." I connected with an online chat agent anyway just to see and she gave canned responses and deflected and ultimately would not help me at all and continued to send me back to the number I had been calling. No telephone # do they provide can I get ANYONE to answer. I have called the main Support # and the Customer Loyalty # waiting for someone to pick up for 30 minutes each time. I then called the Support line again but did not choose cancel my service to see if I could get someone to pick up, I gave up after 30 minutes. Waiting 90 minutes to even talk to someone is outrageous and shows how little they care about their customers.

Terrible company set a rate, and just change it at will. Look at TOS: e. Changes to the Agreement or Service: Cox reserves the right to modify any of the terms and conditions of this Agreement including any aspect of the Services in its sole discretion at any time with or without notice. They doubled my service for internet to 100$ a month (from 50$) without notice or cause, because they "can" without competition and this as their service agreement I'm offered little or no recourse or action. It almost seems like they wrote this so they could bait and switch people have a nice 50$ internet with data caps, now I'm going to double that and hit you for data caps that I can't monitor without my own router. For all I know they are inflating my family of 2's data to above the cap so they can charge me more. This is a terrible company and terrible practices. I'm looking at local CLECS and praying that someone else can service my house, but so far no one can.

I hate Cox. But they are the only game in town. Just feel like they are ripping me (and everyone else) off. There are little fees on top of little fees. Rental costs for every little thing. Charging me for movies which we never ordered and never watched. Charged me over $100 for a professional fight in Las Vegas which we never ordered and didn't even know about until we got the bill. Our bill has climbed to nearly $300 a month for TV, Phone and Internet. They charge for things we don't want, don't need, but can't be removed from our service. I'm ready to cut the cable. I hate government involvement, but this is a case where the government needs to step in and regulate this rogue company. Cox SUCKS.

A little background here, we have been Cox subscribers off and on over the past decade. I have NEVER had a problem with them in the past until this... mostly because I just ordered my service and had very little dealings with them except to pay my bill. Recently, my wife and I had decided to separate so I put in a move order to move my existing services to my new address. My wife called in to inquire about services to replace the services being moved that could be activated once the move was complete and told the representative to NOT touch or modify anything on my account, she would be establishing her own account and should be considered separate accounts.

Cox tech was out (only knew because neighbor saw) to repair lines due to "squirrel damage". Knocked out all services - TV, internet and phone. Their repair caused the outage but I need an appointment to get it fixed. Hopefully Congress deregulates broadband so we can get other choices.

If I could give negative stars about Cox I would! Their wifi service is the worst I've ever had with unreliable wifi at best, at worst no service or spotty service with download/upload like sludge. Don't waste your time upgrading your router or modem, the issue isn't with that, it's with Cox itself. To make things worse, their new policy of data caps, obviously and outrageously aimed at customers who have finally decided to "cut the cord" from Cox's appallingly high cable prices, price-gauge customers who have dared to thwart Cox and stop cable.

I’ve called 4 times in 1 week for the same problem with my TV. Also, I’ve had multiple issues with internet service; ran a cable (like in the DSL/dialup days) and still have horrible service. Paid for computer clean up and still so slow it times out. I’m willing to move because of Cox horrible service since I'm unable to work from home!! So please do not get sucked into their false promises!!!

I transferred my internet to Cox maybe a year ago, from a different internet provider. I chose to pay for up to 100 mbps for $49.99 per month. I live with only my son, 100 mbps should be enough for 1 PC, smart TV and 2 phones. It isn't. Because my internet speed is consistently between 9-20 mbps. I called so many times, they rebooted my system and I really complain only when I start to have a problem with downloading a single page. I noticed, that another service is 30 mbs for $29.99. I decide to switch to that one, but I wanted to get my $20 per month overcharge back.

I have gotten to the point where I *hate* this company. I've been a customer for 15 years. Most of the time the service was sufficient if not seriously overpriced - started at $99, now I pay $190/month with zero extras. No premium channels, basic internet, no DVR, etc. For at least 4 months of this last year my internet (and thus my phone) only operated a few hours a day. It was CONSTANTLY out. I have spoken to a minimum of a dozen different people on a dozen different occasions and got zero resolution. They blamed my router - sorry not the issue. Then they blamed their modem - made me drive over and get a new one (how much did I pay for this last one that you can't have a tech drop one at my house?)... Nope, not the modem either.

Unfortunately, Cox has a monopoly in my neighborhood on cable internet. Their service has been slow and subject to major outages that last for hours at a time without warning and no attempt to text or otherwise proactively contact customers. I tried to upgrade to a faster connection, but because I bought my own modem from their certified list, and did not “rent” the same modem for $17/month for eternity, they would not help troubleshoot the issue unless I signed up for a $10/month service for IT support, or paid them $75/visit. Their tech came out, found an old filter on our house’s line that he said they should have removed years ago, then utterly failed to get the new modem working.

I have had Cox Internet for over 10 years and up until the last 8 weeks or so have been very pleased with it. The service was fast and reliable and I've told many people that. However, starting about 8 weeks ago we have been experiencing extended power outages with it happening in the middle of the day. I work from home so this is a killer. I called today and several people were trying to be helpful but then referred me to another individual who clearly didn't have information about why it was happening and basically told me such a thing was unknowable...meaning, they really didn't care. Normally, it's not a big deal but I have to find a solution and am now looking at DSL in my area as I can't know if Cox will ever be able to fix the problem.

I have Cox for my business internet. Horrible company. The business was down for 2 days and still down. Called 10000 time to tech support. But they don’t respond. Each rep say something different. DO NOT GET IT. HORRIBLE COMPANY. AT&T IS THE BEST.

Fountain Hills - My bill went from $39.99 to $65. They were just thinking I would bundle since I was already paying $65. Threatened to cancel and magically they offered me a $39.99 rate again. Avoid them at all cost, but you may not have a second provider. They spend so much money on advertising that could be going to customer service or cheaper service.

When I logged into my COX account today, there was a promotion deal to upgrade my internet service for $5.00 more per month. I took the bait and then after I confirmed the order, they sprung a new price on me, tripling what I am paying now!!! A chat session with a sales associate got me no relief; she explained to me that I was on a promotional rate already and that I lost the present promotional rate to get the $5.00 off of the regularly priced internet service. Cox knows what plan I am on and they should not have lured me into this false promotion knowing that in fact, they would be tripling what they charge me now. The $5.00 a month increase was a FRAUD!!! I also had a bad experience with a customer support agent who terminated our chat session before we could conclude my business with COX. All in all, it was 3 strikes for COX in 1 afternoon! Beware of false advertising by COX!

When I purchased my home the previous owner left a modem (among other things). I used this modem after signing up for Cox internet. After the first billing cycle I was charged a modem rental fee. Cox explained that the modem was theirs and that I had to pay a fee to use it. I told them I didn’t rent it from them that it was in the house I purchased. Their response was that the previous owner rented it from Cox and left it there instead of returning it and that if I used it I had to pay them a rental fee. Then when I went to cancel my internet they told me I had to return the modem or be charged a purchase fee.

Cox raised my monthly without informing me, so when I called and asked for an explanation for the increase in my monthly I was told that they always increase price and that they do not need to inform customers. Not to mention any time you call for any changes in service your calls gets bounced around being forwarded to another person/dept to another person/dept having to provide your name and pin and explaining over and over each time. It's exhausting trying to work with Cox. But since there is a monopoly on cable internet you have no choice but to bend over and take it.

I recently cancel my service through Cox. About a month later I received a notification through my bank that I've been charged $130 for the service in which I canceled already. I called to get a refund and they said that my account has been canceled but there was still automatic payment setup. So after days of getting ahold of them and them telling me that they would refund it to my account within 3 days. I get emails from corporate saying that they need me to provide them with documentation of before and after the transaction went into my account.

I have had nothing but problems with this company. I signed up for their overpriced $60 for 50Mbps internet package, and I have my own equipment. First they charge me a $75 start up fee... This involved me calling them and giving them the MAC address on my router. Next month a squirrel chewed through the line coming from the road. They added a $10 fee per month to my account without asking as insurance against any equipment in my house. I only have internet and I have my own router... I called to cancel this and the next month I have an $85 cancellation fee for the insurance.

I subscribed to their internet package of which they have a monopoly in Irvine of. I was told the install fee would be $75 or $0 if I could install it myself. I am tech savvy so I figured I could install it myself. After installing it I was finally able to get it working but connection was slow and unsteady constantly disrupting. I called in tech support and they said they would send over someone to resolve and check issue. I asked if there would be a charge and they say said I would only be charged if issue was on my install mistake. The tech came out and said line outside house was loose and he fixed line and added an amp or booster to help connectivity issues. The line used in our complex is about 20-30 years old as these units are old. They use the same line built back in the days for TV only. They are now replacing lines around the neighborhood with modern cable lines and ours have not been replaced yet.

I pay for top tier internet service, but I may as well have dial up from 1998. Inconsistent, choppy, slow internet service is what I have. I've called to troubleshoot and the best they can tell me is to reset my modems and devices. Or charge me to send out a technician to troubleshoot the service. Tech comes out, the service works fine for the ten minutes he's here (which I am inclined to think is not a coincidence), and then it's back to shoddy. I'm not a technician, or an internet specialist. I pay for service so that I can open my devices and enjoy the service that I pay for, at the speed I pay for.

Cox provides excellent service here, fast, consistent speeds with minimal down time. Customer service isn't great but it's decent -- high praise when compared with the dismal support from many other organizations.

Avoid this company at all costs. I have been having connection issues since April, it is now October 17th. I can't even maintain a 6Mbps upload, only hitting about 3-4 Mbps. I'm paying for 30Mbps upload speed. I have had 16 technician visits, 2 FCC complaints, and ZERO bill credits. Cox representatives have told me they cannot issue a bill credit until the problem is resolved. However, every time I call they start the process over with a brand-new trouble ticket. So every tech that shows up says "the problem isn't in your house" and leaves. On Cox's recommendation, I have now purchase THREE new modems and replaced all of the wiring in my house. Still no resolution.

Their service is horrible, they continually want more money every year as their service gets worse and worse... Their internet and Cable TV take turns going out during prime time hours when you're home and want to enjoy the service you're paying for... Truly not a well oiled machine but a rust bucket of junk... I DO NOT RECOMMEND them to anyone...

Cox Communications is the WORST ISP in the nation! I get less than 1 mbps but I am paying for 100 mbps! They are NO HELP when you contact them and this is a KNOWN business practice of Cox.. All you have to do is Google them and you will see thousands of complaints! I would give them a zero star but it's not an option! Like others I have experienced my drop to less than 1 at night but now it's ALL THE TIME!

I really recommend not going with Cox. Their support service is crap. I just got off the phone arguing with one of them. All I wanted to do was get rid of what I have and get an internet plan but she kept saying that this crap I'm paying for $160 for is the better plan. It has a phone service I don't even use and really no channels. Cox you really need to upgrade your support service. I should not be fighting trying to fix my own plan. Never again will I go back to this crap company.

The service is spotty at best, and their prices are ridiculous. Internet was down most of Jun, Jul & half of Aug. No email! There is NO OTHER BROADBAND COMPANY IN MY AREA, SO I AM STUCK WITH THESE CROOKS! I PAY FOR SERVICES THAT I DON'T GET! Please take some action! Someone start a class action suit, and sue these **! The email is down again, and I cannot communicate until I fax everyone a brand new email address, and that is a lot of people. If this affects my credit score, I shall seek legal action against Cox.

I pay for Cox Internet Ultimate. 300 download and 30 upload. I have never seen my download speed go over 180 and my upload speed is always in the very low 20s. Days with 15 are common. This is problematic to me as I stream online video games professionally 24/7. They get away with not having the speeds they advertise by putting “up to” and “speeds not guaranteed” in the fine print. The FCC rates their internet speeds at 80%. Comcast is 100% and Xfinity is 90%. With Cox you pay twice as much for what is advertised as half the speed but is actually much closer to 1/4 of the speed as you would with other companies. I have talked to a customer service person today named Joan ** on the app who really helped me. I got discounts for the outages since it interferes with my work. I would not recommend this service as you are overpaying for the speeds they advertise but don’t actually follow through on.

Long story short, I bought my house in 2004 in Santee CA, Cox cable was the only service available at that time, had the service with all channels except the movie ones (HBO, Showtime, etc) and standard internet. I started noticing connectivity issues were beginning to get more frequent about 5 yrs. or so ago. Last year a neighbor decided to try DirecTV that is connected with AT&T and said it was much better than Cox, so we decided to give them a try. The AT&T internet service was horrible and we ended up canceling that and going back to Cox with the upgraded Panoramic service of 300 mbps/30 mbps. After the initial installment we had outstanding performance from it.

Alex Taylor has no empathy for people who are lower than the middle class, I feel he should sympathize for the disabled and retire from his throne or be overthrown from his position and get a real job. Get your hands dirty humankind! TREAT YOUR CUSTOMERS!

When I was trying to obtain information about the total I had to pay the very first month, they specifically told me all I had to pay was $40.00 I asked and confirm if that was all. They affirmed. Now, they're charging me the double $80.00 because of some deposit, first time charges and taxes. My only issue is that they gave me a completely different information since the beginning. They are such a liars.

I live in San Tan Valley AZ, paying for 300 meg download /30 upload... Everything works fine at night, but soon as the sun come up and internet traffic get heavy my connection drops to nothing. 20 meg download, and only 1 meg upload if I am lucky. Have a brand new computer/new router/new modem... Every time I call to complain they try and upsell me a service or want to send a tech out, and if they say it's inside my house it 75 bucks.

We have been having issues with 4 technicians coming to our home and not resolving our internet and cable issues. When Felipi arrived I said, "not another one" but with confidence said he will take care of us. In minutes he fixed the problem. And knew exactly what he was doing. Never had we had someone like Felipi. Thank you so much. We are very pleased with your work from Cox. Definitely requesting him again.

Cox internet is slower than AT&T lite on my phone. The download speed does not come close to what you pay for. You cannot watch YouTube or video from Amazon without endless interruptions and banners saying “not enough bandwidth”.

So I have been a loyal COX customer for 4 years and this how they thank me. They just double the amount of my bill, trying to find out why and they tell me my offer expired. What offer??? Had no idea I was on any offer? My gym membership doesn't just double, my phone bill doesn't double, no other bill doubles but COX. Now I have call prove I am loyal and maybe they will, grant me a new offer. Not sure but seems like a backwards way to treat those who pay their bills on time and stay with a company. Just spoke to the loyalty dept. They were rude, gave me the only option is now $47 up from $39 and basically their attitude is, "Take it or leave it, we don't care."

Cox Loyalty service is too scripted. They need to be all more flexibility to better retain customers who have a track record of paying on time. I cancelled immediately when they said they won't offer me any discount although I've been their customer for two plus years. This is especially poor given there's direct competition in Verizon Fios in my area. Just goes to show you that Cox would rather lose a customer than give a rate that's slightly more than their current promotional rate.

Cox Customer in Arizona. Love their internet. Super poor customer service. They say they have no notes on two different calls. I would recommend recording calls, if it is legal in your state. I spoke to a representative (Feb 2018) about adding phone service, I did not get a chance to add it. The call was interrupted and I decided I'd call back another day. A few months later (June 18) I noticed that I had phone service on my bill. No big deal, especially since it was on a promotion that caused no additional charge. I just didn't know my new phone number and had the service for a few months without utilizing it. So I tried hooking up a phone didn't work.

Cox Cable in southeast Louisiana - as in many places - is a monopoly, thanks to the Republicans (research it if you don't believe me). With a monopoly you get lousy service and high prices. Our latest experience - a week of internet outage, four tech visits (with their 2 or 3 our "windows" when you're compelled to wait at home), terrible attitude and incompetence and outright lying from several of the techs. One explained that Cox uses two service companies and some of the techs will do a cursory job on one like mine because they want to get to a "more lucrative" one elsewhere. Meanwhile, the hapless customer service types on the phone just go through their call list, which is infuriating when you have to recount the issue over and over and over on calls that go on, no exaggeration, for an hour or more.

Internet was constantly going in and out. Called Cox and the recording suggested I use the NEW Texting services. After an hour and a half I was told to I needed to get a new modem. Drove 30 mins one way to get a new one. Was told when I picked it up I would have to call tech support to install it. Drove 30 mins home. Was on the phone with tech support for an additional hour and half for them to tell me that they would now have to schedule a tech to come out and it will be A $75 charge. I still don’t have internet services. Now I have an additional charge as well as wasted 4 hours of my day!! Worst customer service and worst company! Can’t believe they treat customers like this...

Our monthly bill is $100 and we pay it on time every month. But, the Panoramic Internet has outages every day from 4 to 8 hrs in intervals of 30 to 40 minutes. Streaming on Netflix for movies is so frustrating. The technicians (2) have told us several possible problems after both checked the box outside the apt. for loose cables. They also advised us to have it checked by the maintenance, which they did. They found nothing wrong. Still we have outages. Cox Cable once gave quality services. What happened? And we have also encountered the ballooning bill each month. We've had to go and complain numerous times. It's ridiculous. Once we were told by a representative at the store that our bill would be for $105.00 for basic cable and internet, then the email came & showed up for $126.00.

In July 2018 my bill for internet and TV went up from 129.10 a month to over 189.00 a month. I called Cox Communications and a representative arranged to lower my bill to 133.00+ (some change) with a new twelve month agreement. I agreed but had to pay 147.73 in August due to the amount being prorated. Today August 31, 2018 I logged into my Cox account and saw that the bill was still 147.73. when I expected to see the new lower amount of 133.00.

We live in an area where Cox has a monopoly on both internet and cable services. The only other company in our town is CenturyLink, and their service area is so small that it is only an option for very few people. We only have internet in our house to avoid breaking the bank. Our current contract is $80 a month for the highest internet speed, but as a family of four that uses our internet for gaming, Netflix, and college courses online, we usually end up over the data cap for the month and have to pay extra. Some months we end up paying over $100 JUST for internet service. The price is ridiculous, but since I am working toward a degree online and don't have other options for service, there is no way around this expense.

I am not one to write negative reviews, but I spent two hours being transferred between different departments to help address my internet concerns. Most of the reps were pleasant, but lacked the knowledge to help me. Then, I got transferred to a woman who would not listen to what I had to say - despite the fact that I had been on the phone for two hours and perfectly understood that I needed a new Cable Contour box. After I relayed to her what the other representatives said I needed to do to complete my work order, she said, “You are ineligible to receive this equipment. I don’t know why.” and hung up the phone on me. Terrible phone service. I called back (thank god I received a different person) and she gave me the proper information to fix my internet connection within a few minutes. Constructive feedback: If a person is not being impatient and rude to you, you should not be impatient and rude to them.

Internet keeps turning off. They called it high traffic, but I am paying for the speed that they don't provide. Serviceman came in said modem needs to be changed. My wife picked it up from store and I installed it. They charged me $20 for service and $55 for installation even I am the one who installed it. Have to call them wasting my time, they made me angry as they continue insisting on the charges. Finally they took the charges for the SERVICE THEY DIDN'T PROVIDE off. Had to argue a lot to get little credit. THIS COX MONOPOLY HAS TO STOP.

We don't have internet since noontime and now it's 8 pm. They keep delaying it, thanks to San Marcos, CA politicians that let only one cable company for each area without competition so they charge us more and don't give good service.

Cox is fine for the first two years - but yes your bill continues to grow somehow... my first two bills were paid and never credited to my account which caused me to always be behind; and I never addressed it because I absolutely CANNOT stand dealing with any service providers. Plus, I had a newborn, so I really didnt give a flying two **... till I had time to actually be human again after that first year ---- so that too contributes to my stupid bill. Moving on, I thought that my bill was high at 200-400 depending on whatever damage I did on those days or nights when you just say, "...it," and rent that movie you'll never admit you wanted to see.

$10 extra a month is worth it to not have contract. Friends told me Cox was a terrible company to deal with but they are the only internet available for my zip code. I signed up for services 18hrs ago and have already had to deal with customer service twice. I marked for equipment to be mailed to me, then within 10 minutes received an email telling me my equipment was ready to be picked up. When I called customer service the representative kept confusing herself on whether I was going to pick the product up or if she could mail it to me. Luckily she did get it sent to me and I received it in the morning.

This company continues to get worse with customers. Two years ago, I signed up with Cox in Tucson, AZ. We moved to the East Coast two months ago. I cancelled service but still had their modem, for which they wanted to charge me $122.00. I called up billing and they told me to bring it to any Cox store. The rep knew I was in Virginia. "Great," he said. So, I went to the local store, waited an hour to be told they cannot take it back. I left the modem at the store. The store people were rude and short with me. They had not the slightest interest in helping me. Hell will freeze over before I ever do business with them.

I started with a service that cost $ 199 but went up to 206$ then 243$ and now is 398$ and without the channels that I like and order, I have panoramic wifi that does not work. I have to use the hotspot of my cell phone to use my computer or tablet, now my bill is $398 and it has not been a month. Whenever I call they tell me they will fix it, they will submit a form and I have to wait five days, I went to the store to see if I can get some help and I was told not to call customer service because they do not know what they are doing. Now I have to wait for the other form to be accepted so I do not have to pay the $398. I regret install their service.

Do not let the technician in your house! Never give your Social Security Number ever or have them do a background check on you ever. Do not rent their equipment or they will run a credit report on you. Once you have them run a credit report you will get third party advertisements like crazy. First I wanted to add after reading most of your one star comments that some of you need to grow a pair of balls when you’re talking to these companies. These companies are setup to sell, sell, sell! So do not blame them for pushing you to buy more! When they answered the phone I told them exactly what I want! No TV just Internet! They tried to say they have a package. I said, “Sorry I do not watch TV.” I do watch TV but not the way they want me to watch TV. I watch TV on my own time when I want to anywhere I want to. Do not let these companies dictate what you should have or what you should not have!

I would give 0 stars if I could. Made a huge mistake of switching to Cox from Verizon because they were offering a promotional deal for internet services. What followed is an absolute nightmare. They cancelled my order for installation last minute without even informing me and stated unless I showed two forms of id personally to the Cox store they would not put me on schedule. Desperately in need of internet, I had no choice but to go the Cox store where they proceeded to check my IDs and then gave me a date of installation. The harassment does not end there.

Cox Provided high rate at the beginning just for net. I have to get $39.99 for their net cheapest which is $19.99 at present. I changed to $29.99 for lower speed 6 months later and suddenly they send me bill for $52.22 saying promotion changed. There are many option out there with Free net to $19.99 Out there. I do not understand why and how suddenly rate can change to $52.99 with cable box for net only. And how Government can allow them to have monopoly business and pressure clients living in certain locations have to have certain cable connection when these cable company take advantage of consumer changing rate suddenly and pressure them to have bundle plan. I am disconnecting with Cox. Horrible service.

There are 3 of us living in a very small 3 bedroom apartment I can literally hear my housemates. I have been at this location for over 2 years now. Cox WiFi connection issues regularly, about daily, multiple times a day to weekly. And, this happens even when there is literally only one person using WiFi. Now, at one point it was actually resolved for about several months, but then the housemate that bought account moved out, so after reconnecting service all issues returned though we bought same plan. Of course we were then talked into getting panoramic WiFi stating that is why we had issue, so we upgraded to the Cox panoramic router. Then told by other support person that was not what we needed, so given a $2 off discount per month. The customer is always blamed, and the electrical wiring, and no resolution ever made from tech support, to customer service.

Cox Internet Service is unreliable and Cox technicians and store employees are not given correct status information and therefore cannot be of any help. Internet access is up and down and the customer is always blamed (home wiring or modem) when it is Cox equipment that is at fault.

Cox Communications internet signal drops several times a day. When I called in last week, I was told that it was my modem. A "supervisor" arrived with a trainee, who told me that was nonsense, and that my modem was fine. Ultimately, there was no explanation for the internet interruption. Today while taking a paid for scheduled online class, there was an interruption. My call into Cox today was just as unfruitful as the last one. It's unbelievable to me that this virtual monopoly is allowed to have this level of service in 2018.

After high pressure tactics to buy a bunch of stuff I did not want I finally set an install date for internet... the installer shows up, doesn't wipe his feet, tracks dirt and leaves into the house, never uses the floor mats I have... leaves the outside cable on the lawn... says someone will be by to take care of it (I buried it myself two weeks later) that was a $200 bill. Now two month later and I have to (almost everyday) turn off my internet and restart it to get it to work right. Unreliable internet at a lousy price $97.00???

Today when logged into my Cox Communications account, reviewed current offers for my account and address to upgrade my internet. The offer was for 300 mbps for 85.99 per month. When I clicked on the offer to finalize the upgrade, the price changed in the offer to 94.00 per month. I initiated a chat to talk with a rep about getting the price that was offered of 85.99/ month. Erin, the Cox representative in the chat, said they will not honor the price shown because it was an "online error" then she copied and pasted some legal jargon into the chat about how they did not have to honor the price. I saved the offers.

When works it works but I routinely have to disconnect from it 2-3 times a day to get Apps to work or pages to load using my T-Mobile network. Basically Cox takes a siesta and a nap most days. Including my cable I pay about $150 a month for this crap.

Your internet sucks. I keep getting disconnected, I've had multiple Techs come out plus a supervisor. I was told that the problem isn't in my house. I'm in Chandler, AZ and what the hell is wrong with your internet. I get disconnected at random times, multiple times. This is absolute crap. My only other option is CenturyLink it seems and I'll most likely be changing soon.

Apparently the air is getting thicker or something, because the only fix to get a useful router signal to places that have been in use for years today, was to rent two additional boxes for another $10/month. Three weeks ago our service became unreliable, the repairman fed us a line of nonsense. Showed us his computer with 100mbps speeds while the actual computers in use have fallen from over 30mbps to frequently under 5. His only solution was two additional repeater boxes at $5/mo per. It would be better for the customer to get skilled service help, and a quality network than to keep adding hardware where none was required before. If America didn't allow monopolies, they'd be out of business tomorrow, and we all would be better served.

I have been a Cox customer for 8 years and the price keeps increasing and they Charge me 9.99 for a Phone I Can only use 30 minutes a Month? If I do the price Increases, I think they are taking advantage of The Public. I am a Senior Citizen on a Fixed income. I will soon be changing to a better carrier. At least I will be able to use my phone and get a faster netload, I will also mention that they charge for every nook or granny and I get very few Channels. At least other providers give you way more channels. When I get My outdoor Antenna to get more channels I will drop Cox and You Know Where To Put the Cork!

Panoramic is a chip cable internet box you can buy in eBay. For 20.00 dollar you can purchase. The want you to paid 9.00 dollar rental every month and you never have what you paid for and paid for up to 300MB download and never have more than 40MB. Cable TV is ok.

Cox webmail is driving me to distraction. I absolutely hate it. I am in the middle of composing an email and the screen blinks and goes blank. When it refills, there is no draft, nothing for me to begin AGAIN where I left off. Not so with Outlook or Gmail which is why I am running as fast as I can to disengage all that I was connected to involving Cox webmail.

I have been a Cox customer for over 10 years and my frustration continues to grow. I do not do anything differently than I did 10 years ago when my internet was $40/month yet they keep increasing my rate and insisting that I buy or rent new hardware. My internet works okay, but is nothing spectacular. A month ago I signed up for a new 12 month promotional contract for $73 to include average speed internet. They then started charging my bank account over $81 the next month. When I called they said there has been a rate increase with no explication or warning. I would switch to any other carrier if there was one in my area. They have a monopoly in my city and take advantage of their customers.

I thought since I pay Cox almost $150.00 a month, that they would be willing to help me! Boy was I wrong! The first one says, I can't share your screen and help you, UNLESS you sign up for this service which is only $10.00 a month! So if you want my help, (they are basically saying) pay more and we will help you!!! What the hell is my money going towards anyway??? I hung up on the first person and called back, the second person helped me, although she said, she couldn't come on my screen and she never said why!!! So I disagree with the writer who said, they nickel and dime you to death! No, they $10.00 and $5.00 you to death! As if the rent isn't high enough, everyone else wants to charge me so much, I know now, why there are so many homeless people!!! No one tries to help anyone, just to help them! Everything costs money! I do not get paid enough for this!!!

By far the worst service I have ever had! WiFi goes out a lot and all the customer service representatives say is “reboot your WiFi modem”. Some of the customer service representatives are very rude. I called disconnect my service after I moved and the representative was very rude, after she disconnected my service she did not give me a chance to ask any questions. She hung up without saying anything! I will NEVER purchase Cox service again!

My granddaughters accidentally unplugged router and we couldn’t get online which is immediate cause got temper flare ups in my home. I was leveled up to tier support 2 and Vernon was great. Took him about 10 seconds to have me look for the WiFi on button as I have a Netgear router.

The problem with Cox Cable is they nickel and dime you for everything. Everything is a package. I paid way more than I should have just to have a few channels that I wanted to watch. I really only care about the 3 local channels, the History Channel, TLC, OWN, the WC, and the Discovery Channel. To get those I had to pay for so much more. It wasn't worth it and I switched to Verizon.

Cox has the monopoly in my area. There is no other to choose from or I would have changed long ago. The speed is average, the price is too high, and it is not reliable. The modem has to be rebooted often too.

As long as everything is working, Cox is great. However, if you have a problem, the customer service representatives are usually inadequately trained and try to charge you extra money and are slow to fix your problem. The good ones are absolutely great -- none better. It's the newbies that drive me nuts.

Whenever I have had an issue with service or my bill goes up - I contact Cox and we work it out together satisfactorily. Not perfect but way better than CenturyLink in so many ways!

They're too high in price, I pay just for internet $80.00 a month, plus tax, plus this, plus that and it seems to get slower and slower and then to increase your speed they want you to up it $5.00 a month, we stopped cable and phone because it was too high, and all they showed was repeats and commercials.

I have had my share of problems with Cox in the past, lost channels, pic freeze. Now all equipment has been updated to voice remote, I love it and no more problems. I'm very pleased with the new tech.

We get instruction on how to check out our own equipment or where to place modem. They are constantly upselling and can’t seem to keep the internet streaming. Repeated complaints from the neighbors as well as me get nowhere. Denial of service appears to be standard operating procedure.

The installation was improperly completed and they tried several times to correct it... It is still not correct. Speed is not constant and rebooting system happens way too often.

It started out great. Speed was excellent throughout the duration I was on the computer. But after about 3 weeks, I noticed that it was getting slower after an hour online. It's still like this today.

Cox uses an outdated platform and if there had been computers in the 1950s this would have been it. I used to have Comcast and I wish Cox could copy them. Cox also charges more than Comcast for less of everything.

Cox.net horrible in Las Vegas. We have had no phone and no internet for more than 48 hours. Cox has no idea when it will be fixed. People calling my home landline have reached only a fast busy signal for days. I have had zero dial tone for several days. My ISP is zero. We used to have intermittent outages for the past two months. When I asked for help they insisted it was my fault somehow.

Cancelled my service with them mid term still but charge me full and on top of that charge me more. When I asked why was that they set notice of increase payment but told them have cancelled my services with them. They refused to refund my money.

Lots of internet problems, drops often, very slow, etc. Tech support is quick to point the finger at your computer or device. I'm not all that tech savvy and I end up helping them. Even if the device is brand spanking new they still claim it's the device even when ALL the devices aren't able to connect etc. Very very annoying.

Cox Communications is by far the WORST company I have ever dealt with. I have been a customer with them since 2015, and have only seen one good thing come from them, which was a new technician, and I doubt he will stay with them for long. Cox ALWAYS has its problems: horrible customer service, expensive products and services, and their products and services hardly ever work! What really threw me over the edge was my most recent interaction with them. I only have internet through Cox, and the package I have is $60.00 a month for 100 mbps, which the only cheaper package is something like 5 mbps for $20 less. One day, the internet went down in my area, which wasn’t proposed to come back on till later that night. The next day my internet still wasn’t on, nor the day after that!

If you are thinking of signing up with Cox, think again. WARNING. WARNING. I was with Cox on and off for about 30 years. The company has changed so much, it is no longer the trusting and honest company it used to be. Every time you call with a complaint, you get a different answer. I went on seasonal this year and they told me nothing would change on my bill. WELL LET ME TELL YOU, it changed alright, I was paying $167.00 for TV, internet, and phone. When I came back from my vacation, and had Cox take me off seasonal, my bill went up to $234.00. When I asked them why, they said by going on seasonal, it took me off the bundle I was on and I could no longer receive it. This is a company you cannot trust any more.

I have been using Cox for years. So far I lose connectivity at least 4 times a week. Just today, I lost connectivity twice so far (from 10 am to 1 pm). When I called to the service, they told me because of my modem sending bad signal, which is I just changed the new one because they told me the old one has bad signal. And they offer me to buy their modem (which is more expensive and worthless than normal price), or to buy their Cox Care for $10/mo, and with $75 "Tech" visit. I asked for "Tech" several times with everything works good and just waste money. DO NOT get the Cox internet is the best choice for you. They just want your money but not provide good service.

I had nothing but trouble with Cox. In 4 month that I got my service from Cox, I had nothing but trouble, they say they will send a technician to the house but tech is working as individual contractor and charge you $75.00 for coming over and when you complain about it Cox say it would reflect your credit. Never get service from this company. They never help you or service your needs.

Let me tell you this and you had better get this, and get this good. I have had your "techs" in my apartment and every single one of them are worthless. I am not paying another dime for absolutely no service, and furthermore I can to your "techs" jobs in my sleep, why I am just that damn good. I have been lied to, I have been ripped off by your company but untold thousands of dollars, I have invested thousands in my own equipment, thousands in my own maintenance and repair work. If I did not have a drop amplifier in line to my digital cable box I would not get hardly anything.

After a recent move, we were left with Cox as the only internet provider solution, and if there were ANYTHING else available, I would switch in a heartbeat. We lose connectivity at least 2 times a week. Just today, we lost connectivity twice. Service is sporadic and slow, and customer service is lackluster, at best. We pay quite a bit for the service bundle we have selected, yet Cox can't seem to keep us connected for any meaningful amount of time.

For years I had cable and internet with Cox. We moved into a new house in 2010 and transferred that service and added phone service also. When that bill went to $220 a month, we cancelled the cable and phone keeping only the high speed upgraded internet service. For almost a year now, our internet service goes out every single day, and some days multiple times. Cox SUCKS, but unfortunately there is nothing else here as far as internet providers. They need to either reduce their prices or actually provide the service you pay for. Hate them!!!

Cox is absolutely the worst. They charge you unbelievable fees for EVERYTHING ranging from $100-$200. And they tack on fee after fee. After paying $393, I was told that I still had a balance of $284, after paying that they’re saying that my new bill is $732 for just WiFi and Homelife. RIDICULOUS! How can my bill be $732 after paying them almost $600 in a week. Customer service isn’t any help, they try to explain all these extra fees and it just doesn’t make any sense.

I have Cox internet 300/30 speed I pay $115. On my three year old MacBook Pro the speed test states 334/32. That's nice since I only pay for 300/30. On my wife's Dell I7 three years old also, the speed test is 65/12. So what I am saying is you will not get the high speed unless your equipment can handle the high speed. I see so many reviews stating you do not get the speed you pay for. Look at my situation. It probably is your equipment. Do not pay or complain about high speed internet unless your equipment can handle the speed. NOT ALL COMPUTERS ARE EQUAL. Her Dell was a little over 800. My MacBook Pro was 2450. Also Google neighbors affecting my wifi.

I have been a loyal Cox customer for about 20 years; right now I have bundled service with them. My lukewarm 3 stars is because in spite of the fact that they give me a loyalty discount every year (you have to call and ask for this), I still feel I am paying too much. I've had problems with streaming to my television; at least every two weeks there's a message on the screen saying I'm not connected to the internet, when the WiFi (which they installed) is connected just fine and I'm receiving internet on my plugged-in computer in the other room. I usually have to "goose" it by unplugging the set-up for several minutes, which seems to work.

8 years ago I had Cox as my Internet and cable provider. I had problems with my cable box every single month for four months. I had to bring the box in and exchange it for new one so I lost all my recorded shows every month. They never even apologized or gave me a discount for their crappy service. Not to mention I got a different excuse every single time (lies & more lies). I moved into a big house with my roommate who already had Cox and complained about it. The Internet dropped roughly 5 to 10 times a day (this is not an exaggeration). I told her about my previous problems so we switched to another provider.

Spoke to too many representatives telling me my services were up and running during a 3 hour increment. First, I spoke to a sales rep who had indicated I could install myself or have a tech come by. She also let me know how much each would cost in difference. Of course I said self install. What I wasn’t aware of was that it depended on the previous installation of the previous house owner, especially if I had a preference for which room! Making it that it did all depend on the tech coming out to install where “I” wanted it.

20 year customer with Cox and bill continues to increase as service decreases. Have had 150mbps high speed Internet for 2 years and not once have seen speeds over 75 wired or wireless. Have had multiple service techs out and Internet has declined. Average speed is 10mbps download. Constant crashes and no answer or resolution from Cox. Just higher bill every year!

I had to cut my service with them since they keep increasing their rates. They don’t even honor their contact. They charge me 112.54 for 17 Min call to international country, Even I had contract package for all my calls. Their answer is, this particular country is not in the list. Never go back to them.

I was a loyal customer to Cox. Even when my bills continued to climb. I called one day and had my services lowered to another package due to the increase in my bill. They continued to still charge me the same. I called again to see why no changes had been made. They had on record that I had called. When I requested them credit the extra money I had paid them. They denied it. Then I moved and changed internet providers because the other was way cheaper. I returned my equipment like I was told. 2 years later, guess what?? I owe them 800 in equipment fees. I told them that this was returned 2 years ago when someone picked up it from my home. They have no record of this. I need proof from a receipt. I will take responsibility for not keeping a receipt from 2 years ago. But they are ripping people off if this is a common thing! I am in the process of purchasing a home and had no choice but to pay it!! I'm infuriated!!!

After a period of intermittent internet service we do deed to cancel our plan and try a different provider. After calling to confirm we were not on a contract period we canceled our service. To our shock we received more bills. Then our service (according to them) was turned back on? We were then credited back our last payment and charged field delivery/pick up fees and then late and missed payment fees. Totaling $700. Giving Cox a 1 Star is way more generous than they deserve. Should be reported to the BBB.

When by some miracle their service is actually working, it moves slower than a one legged dog on **. Apparently prices were raised without any notice. When I called regarding the price hike, I was treated with zero respect, which I am used to from calling them several times a week to complain about their horrible speeds and constant outages. When I asked for a copy of my original agreement and copies of the alleged letters they sent regarding the upcoming price change, they told me it would be $5 per page. I wish I could give 0 stars, I hate this company more than anything.

As stated, CA asks for accurate reviews or in essence honest reviews. Here goes: I moved to an area that Xfinity does not service and had a choice Cox or Dish(s)? I have done the Saturday before and while they worked it was great but one storm and...well you know! Always during the bug game it goes out! I was first impressed by the prices of the packages with Cox and thought these out of state customers with 1* reviews...must be the areas, not GA, not my area! Then the old saying "you get what ya pay for" creeped in and made me do some recon in the neighborhood. Is my neighborhood on the take or are they all related to Cox employees, because get what ya pay for is true to be the case here with Cox.

Yesterday morning I woke up to find my email not working which I receive from Cox Communications. I chatted with Cox's tech help. The first tech said Cox was not working on the system overnight and started the lengthy canned "help" sequence like checking all my settings. Ridiculous -- why would my settings need to be checked 12 hours after they worked? In this process I was cut off from the first chat tech. I signed in again. The second Cox chat tech was unable to connect me to the first tech, so I had to start over, same script, same advice BUT this guy told me I didn't have a username on my account and my pin number was wrong and the last 4 digits of my ss number were wrong so he couldn't verify I was who I was or that it was my account. I disconnected and called customer service.

I've had Cox phone, Internet and TV since I moved here in October 2017. I have had 6 appointments with technicians to fix problems. Three appointments were cancelled without even telling me, so I just sat here all day waiting for nobody to show up. The other three appointments, they showed up, but left here leaving the same problems. The LAST visit they did something different, and now my "up to 100mbps speed" that I pay for is down to 13.7 download and 6.32 upload... nowhere near 100mbps. I'm trying to cancel my services, but they won't shut it off. I have made more than 20 demands for them to cancel.

I have been a Cox customer (er, living beta tester, over-charged sucker) for 21 years. Why: I don't have great options where I live and much of my personal and business correspondence has been tied to my Cox email account, which I've been reluctant to change. Unbeknownst to many customers like me, Cox has been undergoing a painful back-end email conversion for at least a year. I have been caught up in their technical hell, in a place called "Dual Provisioning," where my email is somewhat stuck between the old system and the new one.

The later it gets at night, the worst the internet gets... I try to play my games, not far away from my router at all, 5 bars, but it takes about 5-10 seconds for the game to respond to my actions because of the internet. I had been on a more expensive, "better" plan when I had thought I was on the worst plan EVER. I cannot play any games without not being able to see actions of other players for as long as 20 seconds until I finally get disconnected. And guess what? Still 5 bars. ARE YOU SURE? Because it sure doesn't seem like it. AT ALL.

I have Cox Internet and email, phone and cable bundle. I use Apple Mail as a client so I don't have to look at ads and I can have my stored files set up how I want them. Recently, Cox sent out new port settings. Somehow, this port change caused all my Cox accounts to fail. I called Cox to try to help me get back my email accounts. There service people know practically nothing. They had me delete one of my accounts saying it would come right back with the new settings. It didn't and all the changes they made caused the other accounts to fail. To make matters worse, I was hung up on twice and the third person said that they just didn't know how to deal with mail clients. I suggest everyone take their business elsewhere until they can get some people trained to deal with this. I am going to cancel my account with them even though I have had them for 20 years.

If I could put less than one star, I would! COX internet is incredibly unreliable and their customer service seems to have forgotten they’re supposed to SERVE THE CUSTOMER! Our internet went out yesterday for no apparent reason, so after spending a frustrating afternoon trying to deal with them, we finally were able to schedule an appointment for the following day for between three and 5 o’clock. Because they were trying to call the wrong number, and couldn’t get a hold of us, they canceled the appointment. We were sitting around waiting all day for the technician to come and fix the Internet, and now they canceled the appointment.

Unable to send or received email for days in Omaha. Had urgent, time sensitive documents that needed to be sent. Called Cox and got the usual inexperienced rep. You can hear them on the phone turning pages of a manual in order to figure out what to do. No help. Then I called again and got someone else. They could not help either but revealed that "we are in the process of moving emails from one server to another." Turns out they weren't supposed to mention this to their customers. They never even had the decency to inform us about this. Email accounts were not showing up, etc. Finally contacted Apple Support and had to set up email accounts again! COX SUCKS.

Lessons learned the hard way. We just closed our store, and canceled all utilities/services. We had Cox Communications for our phone/internet service. Apparently when they contacted us last year and said we needed to sign an updated contract to maintain our current rates, there was a clause that included an early cancellation fee equal to the entire contract! Add to the "final" bill. $6,600 for the remaining 28 months. The business closed. Out of Business! What do they think?

My husband and I have experiencing internet problems for the past 2+ months. The service is spotty when we watch movies on Netflix, when we use FaceTime and when we are using our computers. Technicians have been out to fix, but they said there is no problem. In fact, one tech just came this week and advised that all was working fine! Today, I contacted COX on the customer service chat line to complain again... And now I am told the modem needs to be replaced??? Argh! Do they not understand that we had to spend personal time WAITING for the tech to come... The problem was not fixed... Now they want to replace the modem??? So frustrating that we are paying such a high fee every month for a service that is not being delivered! I really wish there were alternatives to COX!

Overpriced trash service. 90/mo for internet. 90/mo for phone. Cancel and somehow internet magically costs 140/mo and phone that you no longer have now costs 129/mo. I will definitely be cancelling at the end of my contract and adamantly steering people away from Cox. COX = THIEFS!!!

I (over)pay a price of $70 for 100 megabits download/second speed. After purchasing a new Surfboard modem and NetGear router, which are both fantastic products, I paired them with this lousy Cox internet package. The internet worked alright, being consistent most of the time, but still dropping out for about 5 minutes at a time. This happened at least once a month, and usually it would happen during a match of a video game for my son, or while I was watching a live stream on YouTube. This was incredibly inconvenient, causing us to lose progress or sit with a buffering logo for minutes. This was the routine up until about a week ago. I noticed vastly slower internet speeds, with constant buffering on YouTube videos, and my son's video games lagging to the point of unplayable. I ran a speed test (speedtest.net) and was only getting 20 megabits/second, only 1/5 of what I'm paying for.

I currently have Xfinity/Comcast at my home in Minnesota and DirecTV before that. I never had any billing issues with them. However, I have misled more than one by Cox. I have gotten to the point of only using their chat feature so I have documentation. They have misled my more than once on their billing. I don't trust them.

We have been experiencing internet problems for the past 5 months. Our service is intermittent. I replaced all equipment and still experienced problems. I have contacted Cox and they have since set out 2 technicians. The first technician replaced all wires coming in from the street box, checked my equipment and said that the problem was fixed. Unfortunately, we continued to have the same dropped internet for extended periods of time. We contacted Cox again and was told by tech support that we still have a failed signal, and that the previous technician did not complete the job. We were also told that we would not be charged for service for the time that we have not been receiving service.

I have to live with Cox for quite some time because there is no other service providers in the area. With time their prices went up extremely high and I continued to downgrades as I cannot afford it. They say because of regulations no one can compete in our area and Cox Communications continue to rip people off. How can customers be protected from the monopoly and rip off from them. Hope someone will look into these...

I am not a huge fan of Cox Internet. It seems we pay for high-speed internet; but get "low" speed service at our residence. They're expensive; but we don't have a lot of choices where we live. When I called to have someone come out (the router & modem got hit by lightning), the service person came out in a timely manner, was very courteous & had us back online in no time.

I called to find out price on a higher speed internet. Spoke to a young lady who quickly quoted me a price and answered all my questions. I told her I would call back after I relayed info. to my husband. Called Cox back to go ahead and upgrade internet speed. This time I am being helped by a young man. I told him I had just called and gave him the quoted a price. I also had a few more questions before the change was to be made. It took this young man over 18 minutes to answer two simple questions, what is my current upload and download speed and are we broadband. He then tells me the price would be $19.00 more than what I was quoted. I told him no way. He puts me on hold to supposedly try to correct the price and the phone goes silent. Now on my third call to Cox. I speak to another young lady. I explain to her what happened and she looks into my account and tells me that the change was already made by the previous phone rep.

Internet cuts out all the time. Expensive services are tailored to drown competition in the area then they decrease in quality once competition is eliminated. They do not compensate paying customers when service is interrupted. Their service is less reliable in windy areas than satellite dishes yet they advertise wind problems with the 2 dish companies. They undercut prices for even dish companies. Cox is a ruthless competitor that essentially engages in illegal dumping, yet they get away with it. If you select Cox over satellite, be ready for numerous service calls requiring strange men in your house. If your house gets burglarized, that was just a coincidence and utterly unconnected police say. This despite objects stolen and timing of some of their shady techs.

I'm going to tell you the truth about Cox. Cox is a similarly sounding word of a male sex organ used to characterize a person that is rude and or depicts a person in a derogatory manner. Keeping this in mind, it's no wonder they have this name! Here is a real world example of what Cox does to all their customers.: You sign up for let's say 150mbps download speed of internet at a so called "promotional discount price" of $59.99 for a year. They claim it's usually 89.99. After a year you are screwed 'cause at that point they will offer 300mbps for 10$ more but you can't have that promo 'cause you aren't a "new customer" anymore. You can't even go down to 100mbps for 49.99 and save 10$ 'cause that's also a promotional discount only for "new customers".

I recently changed to Cox for internet service. They charged me an install fee even though I was told there would not be one since I was a previous customer. The really infuriating part was they sent some random contractors to bury the line when I was not home and they used a trenching machine and climbed over my fence with my dog in the backyard to open it, since it can only be opened from the inside. They ran their machine into my fence and broke a board. Then they ran it into my gate and broke one of the hinges and the boards are hanging on the inside now. Then they left their trash in the yard and left the gate opened when they left and my dog got out. I came home from work to find all of this and was very upset.

This is the worst internet I've ever experienced in my life and I'm 52. I've had internet since I was 17! They've been out to my house 6 times. I've called over a dozen times and they've given me measly credits. This doesn't make up for the times that I want to sit and enjoy watching the TV that I have. This should not be an issue.

I moved into my current apartment in May 2015. I only subscribe to the basic internet service because it works for me. I don't have a need for high speed. My internet price has increased by 23% in two years. When I questioned customer service rep, I got a rehearsed reply about their rising costs to improve their service. I don't buy it! I get advertisements and solicitations in the mail every so many weeks. I even got a phone call early in the morning asking me to upgrade my service. Cox must spend a lot of money on advertising. It is not necessary for me to hear from them monthly. It has become very annoying. If I want to spend more money, I know how to get in touch with them. I am looking for alternative ways to get internet service so I can get rid of Cox.

I have had Cox service techs to my home multiple times because my Internet speeds are in the toilet. I work from home 99 percent of the time and I need my Internet to work. Every time they come out they say everything works fine. When I plug in the modem that does nothing. If you using wireless so are used to work for Cox so I troubleshot the system myself. Soon as I disconnected their Home life security system my Internet speeds were right where they needed to be. I don’t know why they advertised that they have a cellular back up when actually they’re back up is the Wi-Fi. So basically if anybody cuts the coax cable on the side of the house you have no Internet at all. That’s not very safe. I believe my crappy contract is almost up and trust me when I say I will have them remove all services from my house.

Most of the time the speed gets disconnected around 4-6 times a day, only for a few minutes each time but still stops my gaming and streaming when that happens. Have had tech out all the time to find nothing wrong but the internet goes on and off randomly. Was paying 106/month for ultimate. Now it has went up to 121/month not including tax and other charges. Have had three different modems in the past month. Two were bad and needed a new one and still the problems are here. Outages galore in my area a lot of the time and this has been going on for over 5 years. Been a Cox customer for 13 years. Would have liked to have another provider but Cox is the only one around right now.

We live in Tartesso in Buckeye AZ. We have Cox outages so much that is commonplace. We are down AT LEAST once a month... Usually two or three times a month. We have upgraded our service, changed our boxes for upgraded ones, all to no avail. Half the time they say there's no outage when there is one. They always have random excuses and they're different every time somebody different calls in for the same outage. Usually they say people are shooting the boxes. If that's the case, why aren't they addressing this with cameras or burying the equipment? WORST cable/internet experience EVER.

We recently got rid of our Cox Bundle, since it just kept getting more expensive, with less and less service. Just kept internet, so upgraded to their 300 Mbps for almost $100 per month. We have had nothing but issues. Have a professional gamer in the house, and he is very unhappy. Inconsistent speeds, lots of buffering, and speed tests have been ridiculously low. Tech came out. Said our highly-rated modem wasn't the right one (even though all reviews from users say it's been great), bought and tried 2 other modems - NO DIFFERENT!

I first moved into my apartment and got this "deal" for 75$ a month to get basic cable and internet, when I really only wanted internet but there was nothing cheaper they could offer me for that. I said sure and did the contract. After that was done, my bills jumped to 100 dollars a month and I found myself having to deal with paying it like another big bill, energy bill basically. Now, out of the blue, they tacked on another 30 dollars. When I called to ask, one customer support flat out hung up on me when I asked why I got these charges, what else am I paying for? She told me it was the 'cheapest' they had to offer and instead of transferring me to a loyalty team, she hung up, it was in an obvious manner.

They have been robbing me. They Just haven't put a gun to my head, my bill is suppose to be $82 monthly. Tell me why, and I only have internet and when they messed up and charged me $500 they never refunded my money, and now again after the 5 months they did that. It got straight one month and now here we go again, my bill for ONLY internet from Oct 27-Nov 27- 2017 is $403... WHY??? I am switching to AT&T but I would like my money back for them messing up and taking my money over and over and over. Why are these people in business... How????

Shady company, for two years I have been a customer, the first modem they gave me broke, so they gave me another, which is fine, except it was 5 dollars more a month and hardly extended my wifi range, then after a year they decided to implement a 1 TB max data usage, they didn't inform me and then tried to charge me for going over, needless to say I was not pleased. To top it all off the entirety of those two years internet has been spotty, I pay for 50 down but sometimes get as little as 4 and sometimes it just stops, needless to say it is not worth what I pay for.

I am paying for unlimited bandwidth and the fastest speeds on Cox internet. I'm paying 95.86 per month just for internet because I have the need to stream TV and video because I've disconnected from the waste of satellite and or cable TV. But when we moved to Mustang, I only had COX to choose from as far as cable internet. So far, there have been multiple disconnects, very slow syrupy speeds and downloads for my computers, tablets and TV. When using internet there is a large delay of loading even images onto pages. I have to wait several minutes just to get the full page on such sites as Yahoo, AOL, Google Photos etc. I am experiencing loading circles just trying to watch videos on YouTube and or delayed voice and mismatched video to voice!

Cox is the absolute worst internet provider I have experienced. If you enjoy slow internet (below said amount of mbps given), random disconnections and wasting a good amount of money connect to Cox. Please note that if they say for example they're gonna give you 50mbps; you will probably get 15-25. I advise you very strongly not to use this network. Overall 1/10.

I wish I could give them a negative rating instead of one star... No wonder the reviews score is so low! We’ve been charged for equipment that we’ve never had in our home and if we refused to pay it, they were going to turn us into collections! When we called to ask what the equipment was since we turned everything in, their story changed 4 times! Our service was horrible, went down at least once a day and we are now saving $60 a month since we left them and went to another carrier... I wish we did that sooner! Never again will we EVER do business with this shady company... Total scam!

I have 4 phone lines, Internet Service, and Cable TV with Cox Communications. I have CAT5 wiring in my house with 6 termination points and 3 Apple Router devices. Up until a few months ago, I would have stated that I was a very, very happy Cox customer. But a series of problems has meant questioning not only their competence but their focus on the customer. Given that as an industry, they are losing landline business, they are losing cable TV business, you would think they would want to take good care of existing customers paying $400 a month. I had one of the two Cox cable modems fail in my garage--one that was handling 2 phone lines + data.

Charging extra for bandwidth speed and imposing data caps is ridiculous. They say that data caps only affect a small amount of Cox subscribers, but how is that even an argument? So basically it's ok to be slimy to a small amount of people for now. It's simply a matter of time before everyone will have to deal with these data caps and they are just getting in early because they know cable tv is dying. Before you know it, your internet bill will be about the same as a combined internet and cable tv bill.