Cox Communications High-Speed Internet Reviews

After high pressure tactics to buy a bunch of stuff I did not want I finally set an install date for internet... the installer shows up, doesn't wipe his feet, tracks dirt and leaves into the house, never uses the floor mats I have... leaves the outside cable on the lawn... says someone will be by to take care of it (I buried it myself two weeks later) that was a $200 bill. Now two month later and I have to (almost everyday) turn off my internet and restart it to get it to work right. Unreliable internet at a lousy price $97.00???

Today when logged into my Cox Communications account, reviewed current offers for my account and address to upgrade my internet. The offer was for 300 mbps for 85.99 per month. When I clicked on the offer to finalize the upgrade, the price changed in the offer to 94.00 per month. I initiated a chat to talk with a rep about getting the price that was offered of 85.99/ month. Erin, the Cox representative in the chat, said they will not honor the price shown because it was an "online error" then she copied and pasted some legal jargon into the chat about how they did not have to honor the price. I saved the offers.

When works it works but I routinely have to disconnect from it 2-3 times a day to get Apps to work or pages to load using my T-Mobile network. Basically Cox takes a siesta and a nap most days. Including my cable I pay about $150 a month for this crap.

Your internet sucks. I keep getting disconnected, I've had multiple Techs come out plus a supervisor. I was told that the problem isn't in my house. I'm in Chandler, AZ and what the hell is wrong with your internet. I get disconnected at random times, multiple times. This is absolute crap. My only other option is CenturyLink it seems and I'll most likely be changing soon.

Apparently the air is getting thicker or something, because the only fix to get a useful router signal to places that have been in use for years today, was to rent two additional boxes for another $10/month. Three weeks ago our service became unreliable, the repairman fed us a line of nonsense. Showed us his computer with 100mbps speeds while the actual computers in use have fallen from over 30mbps to frequently under 5. His only solution was two additional repeater boxes at $5/mo per. It would be better for the customer to get skilled service help, and a quality network than to keep adding hardware where none was required before. If America didn't allow monopolies, they'd be out of business tomorrow, and we all would be better served.

I have been a Cox customer for 8 years and the price keeps increasing and they Charge me 9.99 for a Phone I Can only use 30 minutes a Month? If I do the price Increases, I think they are taking advantage of The Public. I am a Senior Citizen on a Fixed income. I will soon be changing to a better carrier. At least I will be able to use my phone and get a faster netload, I will also mention that they charge for every nook or granny and I get very few Channels. At least other providers give you way more channels. When I get My outdoor Antenna to get more channels I will drop Cox and You Know Where To Put the Cork!

Panoramic is a chip cable internet box you can buy in eBay. For 20.00 dollar you can purchase. The want you to paid 9.00 dollar rental every month and you never have what you paid for and paid for up to 300MB download and never have more than 40MB. Cable TV is ok.

Cox webmail is driving me to distraction. I absolutely hate it. I am in the middle of composing an email and the screen blinks and goes blank. When it refills, there is no draft, nothing for me to begin AGAIN where I left off. Not so with Outlook or Gmail which is why I am running as fast as I can to disengage all that I was connected to involving Cox webmail.

I have been a Cox customer for over 10 years and my frustration continues to grow. I do not do anything differently than I did 10 years ago when my internet was $40/month yet they keep increasing my rate and insisting that I buy or rent new hardware. My internet works okay, but is nothing spectacular. A month ago I signed up for a new 12 month promotional contract for $73 to include average speed internet. They then started charging my bank account over $81 the next month. When I called they said there has been a rate increase with no explication or warning. I would switch to any other carrier if there was one in my area. They have a monopoly in my city and take advantage of their customers.

I thought since I pay Cox almost $150.00 a month, that they would be willing to help me! Boy was I wrong! The first one says, I can't share your screen and help you, UNLESS you sign up for this service which is only $10.00 a month! So if you want my help, (they are basically saying) pay more and we will help you!!! What the hell is my money going towards anyway??? I hung up on the first person and called back, the second person helped me, although she said, she couldn't come on my screen and she never said why!!! So I disagree with the writer who said, they nickel and dime you to death! No, they $10.00 and $5.00 you to death! As if the rent isn't high enough, everyone else wants to charge me so much, I know now, why there are so many homeless people!!! No one tries to help anyone, just to help them! Everything costs money! I do not get paid enough for this!!!

By far the worst service I have ever had! WiFi goes out a lot and all the customer service representatives say is “reboot your WiFi modem”. Some of the customer service representatives are very rude. I called disconnect my service after I moved and the representative was very rude, after she disconnected my service she did not give me a chance to ask any questions. She hung up without saying anything! I will NEVER purchase Cox service again!

My granddaughters accidentally unplugged router and we couldn’t get online which is immediate cause got temper flare ups in my home. I was leveled up to tier support 2 and Vernon was great. Took him about 10 seconds to have me look for the WiFi on button as I have a Netgear router.

The problem with Cox Cable is they nickel and dime you for everything. Everything is a package. I paid way more than I should have just to have a few channels that I wanted to watch. I really only care about the 3 local channels, the History Channel, TLC, OWN, the WC, and the Discovery Channel. To get those I had to pay for so much more. It wasn't worth it and I switched to Verizon.

Cox has the monopoly in my area. There is no other to choose from or I would have changed long ago. The speed is average, the price is too high, and it is not reliable. The modem has to be rebooted often too.

As long as everything is working, Cox is great. However, if you have a problem, the customer service representatives are usually inadequately trained and try to charge you extra money and are slow to fix your problem. The good ones are absolutely great -- none better. It's the newbies that drive me nuts.

Whenever I have had an issue with service or my bill goes up - I contact Cox and we work it out together satisfactorily. Not perfect but way better than CenturyLink in so many ways!

They're too high in price, I pay just for internet $80.00 a month, plus tax, plus this, plus that and it seems to get slower and slower and then to increase your speed they want you to up it $5.00 a month, we stopped cable and phone because it was too high, and all they showed was repeats and commercials.

I have had my share of problems with Cox in the past, lost channels, pic freeze. Now all equipment has been updated to voice remote, I love it and no more problems. I'm very pleased with the new tech.

We get instruction on how to check out our own equipment or where to place modem. They are constantly upselling and can’t seem to keep the internet streaming. Repeated complaints from the neighbors as well as me get nowhere. Denial of service appears to be standard operating procedure.

The installation was improperly completed and they tried several times to correct it... It is still not correct. Speed is not constant and rebooting system happens way too often.

It started out great. Speed was excellent throughout the duration I was on the computer. But after about 3 weeks, I noticed that it was getting slower after an hour online. It's still like this today.

Cox uses an outdated platform and if there had been computers in the 1950s this would have been it. I used to have Comcast and I wish Cox could copy them. Cox also charges more than Comcast for less of everything.

Cox.net horrible in Las Vegas. We have had no phone and no internet for more than 48 hours. Cox has no idea when it will be fixed. People calling my home landline have reached only a fast busy signal for days. I have had zero dial tone for several days. My ISP is zero. We used to have intermittent outages for the past two months. When I asked for help they insisted it was my fault somehow.

Cancelled my service with them mid term still but charge me full and on top of that charge me more. When I asked why was that they set notice of increase payment but told them have cancelled my services with them. They refused to refund my money.

Lots of internet problems, drops often, very slow, etc. Tech support is quick to point the finger at your computer or device. I'm not all that tech savvy and I end up helping them. Even if the device is brand spanking new they still claim it's the device even when ALL the devices aren't able to connect etc. Very very annoying.

Cox Communications is by far the WORST company I have ever dealt with. I have been a customer with them since 2015, and have only seen one good thing come from them, which was a new technician, and I doubt he will stay with them for long. Cox ALWAYS has its problems: horrible customer service, expensive products and services, and their products and services hardly ever work! What really threw me over the edge was my most recent interaction with them. I only have internet through Cox, and the package I have is $60.00 a month for 100 mbps, which the only cheaper package is something like 5 mbps for $20 less. One day, the internet went down in my area, which wasn’t proposed to come back on till later that night. The next day my internet still wasn’t on, nor the day after that!

If you are thinking of signing up with Cox, think again. WARNING. WARNING. I was with Cox on and off for about 30 years. The company has changed so much, it is no longer the trusting and honest company it used to be. Every time you call with a complaint, you get a different answer. I went on seasonal this year and they told me nothing would change on my bill. WELL LET ME TELL YOU, it changed alright, I was paying $167.00 for TV, internet, and phone. When I came back from my vacation, and had Cox take me off seasonal, my bill went up to $234.00. When I asked them why, they said by going on seasonal, it took me off the bundle I was on and I could no longer receive it. This is a company you cannot trust any more.

I have been using Cox for years. So far I lose connectivity at least 4 times a week. Just today, I lost connectivity twice so far (from 10 am to 1 pm). When I called to the service, they told me because of my modem sending bad signal, which is I just changed the new one because they told me the old one has bad signal. And they offer me to buy their modem (which is more expensive and worthless than normal price), or to buy their Cox Care for $10/mo, and with $75 "Tech" visit. I asked for "Tech" several times with everything works good and just waste money. DO NOT get the Cox internet is the best choice for you. They just want your money but not provide good service.

I had nothing but trouble with Cox. In 4 month that I got my service from Cox, I had nothing but trouble, they say they will send a technician to the house but tech is working as individual contractor and charge you $75.00 for coming over and when you complain about it Cox say it would reflect your credit. Never get service from this company. They never help you or service your needs.

Let me tell you this and you had better get this, and get this good. I have had your "techs" in my apartment and every single one of them are worthless. I am not paying another dime for absolutely no service, and furthermore I can to your "techs" jobs in my sleep, why I am just that damn good. I have been lied to, I have been ripped off by your company but untold thousands of dollars, I have invested thousands in my own equipment, thousands in my own maintenance and repair work. If I did not have a drop amplifier in line to my digital cable box I would not get hardly anything.

After a recent move, we were left with Cox as the only internet provider solution, and if there were ANYTHING else available, I would switch in a heartbeat. We lose connectivity at least 2 times a week. Just today, we lost connectivity twice. Service is sporadic and slow, and customer service is lackluster, at best. We pay quite a bit for the service bundle we have selected, yet Cox can't seem to keep us connected for any meaningful amount of time.

For years I had cable and internet with Cox. We moved into a new house in 2010 and transferred that service and added phone service also. When that bill went to $220 a month, we cancelled the cable and phone keeping only the high speed upgraded internet service. For almost a year now, our internet service goes out every single day, and some days multiple times. Cox SUCKS, but unfortunately there is nothing else here as far as internet providers. They need to either reduce their prices or actually provide the service you pay for. Hate them!!!

Cox is absolutely the worst. They charge you unbelievable fees for EVERYTHING ranging from $100-$200. And they tack on fee after fee. After paying $393, I was told that I still had a balance of $284, after paying that they’re saying that my new bill is $732 for just WiFi and Homelife. RIDICULOUS! How can my bill be $732 after paying them almost $600 in a week. Customer service isn’t any help, they try to explain all these extra fees and it just doesn’t make any sense.

I have Cox internet 300/30 speed I pay $115. On my three year old MacBook Pro the speed test states 334/32. That's nice since I only pay for 300/30. On my wife's Dell I7 three years old also, the speed test is 65/12. So what I am saying is you will not get the high speed unless your equipment can handle the high speed. I see so many reviews stating you do not get the speed you pay for. Look at my situation. It probably is your equipment. Do not pay or complain about high speed internet unless your equipment can handle the speed. NOT ALL COMPUTERS ARE EQUAL. Her Dell was a little over 800. My MacBook Pro was 2450. Also Google neighbors affecting my wifi.

I have been a loyal Cox customer for about 20 years; right now I have bundled service with them. My lukewarm 3 stars is because in spite of the fact that they give me a loyalty discount every year (you have to call and ask for this), I still feel I am paying too much. I've had problems with streaming to my television; at least every two weeks there's a message on the screen saying I'm not connected to the internet, when the WiFi (which they installed) is connected just fine and I'm receiving internet on my plugged-in computer in the other room. I usually have to "goose" it by unplugging the set-up for several minutes, which seems to work.

8 years ago I had Cox as my Internet and cable provider. I had problems with my cable box every single month for four months. I had to bring the box in and exchange it for new one so I lost all my recorded shows every month. They never even apologized or gave me a discount for their crappy service. Not to mention I got a different excuse every single time (lies & more lies). I moved into a big house with my roommate who already had Cox and complained about it. The Internet dropped roughly 5 to 10 times a day (this is not an exaggeration). I told her about my previous problems so we switched to another provider.

Spoke to too many representatives telling me my services were up and running during a 3 hour increment. First, I spoke to a sales rep who had indicated I could install myself or have a tech come by. She also let me know how much each would cost in difference. Of course I said self install. What I wasn’t aware of was that it depended on the previous installation of the previous house owner, especially if I had a preference for which room! Making it that it did all depend on the tech coming out to install where “I” wanted it.

20 year customer with Cox and bill continues to increase as service decreases. Have had 150mbps high speed Internet for 2 years and not once have seen speeds over 75 wired or wireless. Have had multiple service techs out and Internet has declined. Average speed is 10mbps download. Constant crashes and no answer or resolution from Cox. Just higher bill every year!

I had to cut my service with them since they keep increasing their rates. They don’t even honor their contact. They charge me 112.54 for 17 Min call to international country, Even I had contract package for all my calls. Their answer is, this particular country is not in the list. Never go back to them.

I was a loyal customer to Cox. Even when my bills continued to climb. I called one day and had my services lowered to another package due to the increase in my bill. They continued to still charge me the same. I called again to see why no changes had been made. They had on record that I had called. When I requested them credit the extra money I had paid them. They denied it. Then I moved and changed internet providers because the other was way cheaper. I returned my equipment like I was told. 2 years later, guess what?? I owe them 800 in equipment fees. I told them that this was returned 2 years ago when someone picked up it from my home. They have no record of this. I need proof from a receipt. I will take responsibility for not keeping a receipt from 2 years ago. But they are ripping people off if this is a common thing! I am in the process of purchasing a home and had no choice but to pay it!! I'm infuriated!!!

After a period of intermittent internet service we do deed to cancel our plan and try a different provider. After calling to confirm we were not on a contract period we canceled our service. To our shock we received more bills. Then our service (according to them) was turned back on? We were then credited back our last payment and charged field delivery/pick up fees and then late and missed payment fees. Totaling $700. Giving Cox a 1 Star is way more generous than they deserve. Should be reported to the BBB.

When by some miracle their service is actually working, it moves slower than a one legged dog on **. Apparently prices were raised without any notice. When I called regarding the price hike, I was treated with zero respect, which I am used to from calling them several times a week to complain about their horrible speeds and constant outages. When I asked for a copy of my original agreement and copies of the alleged letters they sent regarding the upcoming price change, they told me it would be $5 per page. I wish I could give 0 stars, I hate this company more than anything.

As stated, CA asks for accurate reviews or in essence honest reviews. Here goes: I moved to an area that Xfinity does not service and had a choice Cox or Dish(s)? I have done the Saturday before and while they worked it was great but one storm and...well you know! Always during the bug game it goes out! I was first impressed by the prices of the packages with Cox and thought these out of state customers with 1* reviews...must be the areas, not GA, not my area! Then the old saying "you get what ya pay for" creeped in and made me do some recon in the neighborhood. Is my neighborhood on the take or are they all related to Cox employees, because get what ya pay for is true to be the case here with Cox.

Yesterday morning I woke up to find my email not working which I receive from Cox Communications. I chatted with Cox's tech help. The first tech said Cox was not working on the system overnight and started the lengthy canned "help" sequence like checking all my settings. Ridiculous -- why would my settings need to be checked 12 hours after they worked? In this process I was cut off from the first chat tech. I signed in again. The second Cox chat tech was unable to connect me to the first tech, so I had to start over, same script, same advice BUT this guy told me I didn't have a username on my account and my pin number was wrong and the last 4 digits of my ss number were wrong so he couldn't verify I was who I was or that it was my account. I disconnected and called customer service.

I've had Cox phone, Internet and TV since I moved here in October 2017. I have had 6 appointments with technicians to fix problems. Three appointments were cancelled without even telling me, so I just sat here all day waiting for nobody to show up. The other three appointments, they showed up, but left here leaving the same problems. The LAST visit they did something different, and now my "up to 100mbps speed" that I pay for is down to 13.7 download and 6.32 upload... nowhere near 100mbps. I'm trying to cancel my services, but they won't shut it off. I have made more than 20 demands for them to cancel.

I have been a Cox customer (er, living beta tester, over-charged sucker) for 21 years. Why: I don't have great options where I live and much of my personal and business correspondence has been tied to my Cox email account, which I've been reluctant to change. Unbeknownst to many customers like me, Cox has been undergoing a painful back-end email conversion for at least a year. I have been caught up in their technical hell, in a place called "Dual Provisioning," where my email is somewhat stuck between the old system and the new one.

The later it gets at night, the worst the internet gets... I try to play my games, not far away from my router at all, 5 bars, but it takes about 5-10 seconds for the game to respond to my actions because of the internet. I had been on a more expensive, "better" plan when I had thought I was on the worst plan EVER. I cannot play any games without not being able to see actions of other players for as long as 20 seconds until I finally get disconnected. And guess what? Still 5 bars. ARE YOU SURE? Because it sure doesn't seem like it. AT ALL.

I have Cox Internet and email, phone and cable bundle. I use Apple Mail as a client so I don't have to look at ads and I can have my stored files set up how I want them. Recently, Cox sent out new port settings. Somehow, this port change caused all my Cox accounts to fail. I called Cox to try to help me get back my email accounts. There service people know practically nothing. They had me delete one of my accounts saying it would come right back with the new settings. It didn't and all the changes they made caused the other accounts to fail. To make matters worse, I was hung up on twice and the third person said that they just didn't know how to deal with mail clients. I suggest everyone take their business elsewhere until they can get some people trained to deal with this. I am going to cancel my account with them even though I have had them for 20 years.

If I could put less than one star, I would! COX internet is incredibly unreliable and their customer service seems to have forgotten they’re supposed to SERVE THE CUSTOMER! Our internet went out yesterday for no apparent reason, so after spending a frustrating afternoon trying to deal with them, we finally were able to schedule an appointment for the following day for between three and 5 o’clock. Because they were trying to call the wrong number, and couldn’t get a hold of us, they canceled the appointment. We were sitting around waiting all day for the technician to come and fix the Internet, and now they canceled the appointment.

Unable to send or received email for days in Omaha. Had urgent, time sensitive documents that needed to be sent. Called Cox and got the usual inexperienced rep. You can hear them on the phone turning pages of a manual in order to figure out what to do. No help. Then I called again and got someone else. They could not help either but revealed that "we are in the process of moving emails from one server to another." Turns out they weren't supposed to mention this to their customers. They never even had the decency to inform us about this. Email accounts were not showing up, etc. Finally contacted Apple Support and had to set up email accounts again! COX SUCKS.

Lessons learned the hard way. We just closed our store, and canceled all utilities/services. We had Cox Communications for our phone/internet service. Apparently when they contacted us last year and said we needed to sign an updated contract to maintain our current rates, there was a clause that included an early cancellation fee equal to the entire contract! Add to the "final" bill. $6,600 for the remaining 28 months. The business closed. Out of Business! What do they think?

My husband and I have experiencing internet problems for the past 2+ months. The service is spotty when we watch movies on Netflix, when we use FaceTime and when we are using our computers. Technicians have been out to fix, but they said there is no problem. In fact, one tech just came this week and advised that all was working fine! Today, I contacted COX on the customer service chat line to complain again... And now I am told the modem needs to be replaced??? Argh! Do they not understand that we had to spend personal time WAITING for the tech to come... The problem was not fixed... Now they want to replace the modem??? So frustrating that we are paying such a high fee every month for a service that is not being delivered! I really wish there were alternatives to COX!

Overpriced trash service. 90/mo for internet. 90/mo for phone. Cancel and somehow internet magically costs 140/mo and phone that you no longer have now costs 129/mo. I will definitely be cancelling at the end of my contract and adamantly steering people away from Cox. COX = THIEFS!!!

I (over)pay a price of $70 for 100 megabits download/second speed. After purchasing a new Surfboard modem and NetGear router, which are both fantastic products, I paired them with this lousy Cox internet package. The internet worked alright, being consistent most of the time, but still dropping out for about 5 minutes at a time. This happened at least once a month, and usually it would happen during a match of a video game for my son, or while I was watching a live stream on YouTube. This was incredibly inconvenient, causing us to lose progress or sit with a buffering logo for minutes. This was the routine up until about a week ago. I noticed vastly slower internet speeds, with constant buffering on YouTube videos, and my son's video games lagging to the point of unplayable. I ran a speed test (speedtest.net) and was only getting 20 megabits/second, only 1/5 of what I'm paying for.

I currently have Xfinity/Comcast at my home in Minnesota and DirecTV before that. I never had any billing issues with them. However, I have misled more than one by Cox. I have gotten to the point of only using their chat feature so I have documentation. They have misled my more than once on their billing. I don't trust them.

We have been experiencing internet problems for the past 5 months. Our service is intermittent. I replaced all equipment and still experienced problems. I have contacted Cox and they have since set out 2 technicians. The first technician replaced all wires coming in from the street box, checked my equipment and said that the problem was fixed. Unfortunately, we continued to have the same dropped internet for extended periods of time. We contacted Cox again and was told by tech support that we still have a failed signal, and that the previous technician did not complete the job. We were also told that we would not be charged for service for the time that we have not been receiving service.

I have to live with Cox for quite some time because there is no other service providers in the area. With time their prices went up extremely high and I continued to downgrades as I cannot afford it. They say because of regulations no one can compete in our area and Cox Communications continue to rip people off. How can customers be protected from the monopoly and rip off from them. Hope someone will look into these...

I am not a huge fan of Cox Internet. It seems we pay for high-speed internet; but get "low" speed service at our residence. They're expensive; but we don't have a lot of choices where we live. When I called to have someone come out (the router & modem got hit by lightning), the service person came out in a timely manner, was very courteous & had us back online in no time.

I called to find out price on a higher speed internet. Spoke to a young lady who quickly quoted me a price and answered all my questions. I told her I would call back after I relayed info. to my husband. Called Cox back to go ahead and upgrade internet speed. This time I am being helped by a young man. I told him I had just called and gave him the quoted a price. I also had a few more questions before the change was to be made. It took this young man over 18 minutes to answer two simple questions, what is my current upload and download speed and are we broadband. He then tells me the price would be $19.00 more than what I was quoted. I told him no way. He puts me on hold to supposedly try to correct the price and the phone goes silent. Now on my third call to Cox. I speak to another young lady. I explain to her what happened and she looks into my account and tells me that the change was already made by the previous phone rep.

Internet cuts out all the time. Expensive services are tailored to drown competition in the area then they decrease in quality once competition is eliminated. They do not compensate paying customers when service is interrupted. Their service is less reliable in windy areas than satellite dishes yet they advertise wind problems with the 2 dish companies. They undercut prices for even dish companies. Cox is a ruthless competitor that essentially engages in illegal dumping, yet they get away with it. If you select Cox over satellite, be ready for numerous service calls requiring strange men in your house. If your house gets burglarized, that was just a coincidence and utterly unconnected police say. This despite objects stolen and timing of some of their shady techs.

I'm going to tell you the truth about Cox. Cox is a similarly sounding word of a male sex organ used to characterize a person that is rude and or depicts a person in a derogatory manner. Keeping this in mind, it's no wonder they have this name! Here is a real world example of what Cox does to all their customers.: You sign up for let's say 150mbps download speed of internet at a so called "promotional discount price" of $59.99 for a year. They claim it's usually 89.99. After a year you are screwed 'cause at that point they will offer 300mbps for 10$ more but you can't have that promo 'cause you aren't a "new customer" anymore. You can't even go down to 100mbps for 49.99 and save 10$ 'cause that's also a promotional discount only for "new customers".

I recently changed to Cox for internet service. They charged me an install fee even though I was told there would not be one since I was a previous customer. The really infuriating part was they sent some random contractors to bury the line when I was not home and they used a trenching machine and climbed over my fence with my dog in the backyard to open it, since it can only be opened from the inside. They ran their machine into my fence and broke a board. Then they ran it into my gate and broke one of the hinges and the boards are hanging on the inside now. Then they left their trash in the yard and left the gate opened when they left and my dog got out. I came home from work to find all of this and was very upset.

This is the worst internet I've ever experienced in my life and I'm 52. I've had internet since I was 17! They've been out to my house 6 times. I've called over a dozen times and they've given me measly credits. This doesn't make up for the times that I want to sit and enjoy watching the TV that I have. This should not be an issue.

I moved into my current apartment in May 2015. I only subscribe to the basic internet service because it works for me. I don't have a need for high speed. My internet price has increased by 23% in two years. When I questioned customer service rep, I got a rehearsed reply about their rising costs to improve their service. I don't buy it! I get advertisements and solicitations in the mail every so many weeks. I even got a phone call early in the morning asking me to upgrade my service. Cox must spend a lot of money on advertising. It is not necessary for me to hear from them monthly. It has become very annoying. If I want to spend more money, I know how to get in touch with them. I am looking for alternative ways to get internet service so I can get rid of Cox.

I have had Cox service techs to my home multiple times because my Internet speeds are in the toilet. I work from home 99 percent of the time and I need my Internet to work. Every time they come out they say everything works fine. When I plug in the modem that does nothing. If you using wireless so are used to work for Cox so I troubleshot the system myself. Soon as I disconnected their Home life security system my Internet speeds were right where they needed to be. I don’t know why they advertised that they have a cellular back up when actually they’re back up is the Wi-Fi. So basically if anybody cuts the coax cable on the side of the house you have no Internet at all. That’s not very safe. I believe my crappy contract is almost up and trust me when I say I will have them remove all services from my house.

Most of the time the speed gets disconnected around 4-6 times a day, only for a few minutes each time but still stops my gaming and streaming when that happens. Have had tech out all the time to find nothing wrong but the internet goes on and off randomly. Was paying 106/month for ultimate. Now it has went up to 121/month not including tax and other charges. Have had three different modems in the past month. Two were bad and needed a new one and still the problems are here. Outages galore in my area a lot of the time and this has been going on for over 5 years. Been a Cox customer for 13 years. Would have liked to have another provider but Cox is the only one around right now.

We live in Tartesso in Buckeye AZ. We have Cox outages so much that is commonplace. We are down AT LEAST once a month... Usually two or three times a month. We have upgraded our service, changed our boxes for upgraded ones, all to no avail. Half the time they say there's no outage when there is one. They always have random excuses and they're different every time somebody different calls in for the same outage. Usually they say people are shooting the boxes. If that's the case, why aren't they addressing this with cameras or burying the equipment? WORST cable/internet experience EVER.

We recently got rid of our Cox Bundle, since it just kept getting more expensive, with less and less service. Just kept internet, so upgraded to their 300 Mbps for almost $100 per month. We have had nothing but issues. Have a professional gamer in the house, and he is very unhappy. Inconsistent speeds, lots of buffering, and speed tests have been ridiculously low. Tech came out. Said our highly-rated modem wasn't the right one (even though all reviews from users say it's been great), bought and tried 2 other modems - NO DIFFERENT!

I first moved into my apartment and got this "deal" for 75$ a month to get basic cable and internet, when I really only wanted internet but there was nothing cheaper they could offer me for that. I said sure and did the contract. After that was done, my bills jumped to 100 dollars a month and I found myself having to deal with paying it like another big bill, energy bill basically. Now, out of the blue, they tacked on another 30 dollars. When I called to ask, one customer support flat out hung up on me when I asked why I got these charges, what else am I paying for? She told me it was the 'cheapest' they had to offer and instead of transferring me to a loyalty team, she hung up, it was in an obvious manner.

They have been robbing me. They Just haven't put a gun to my head, my bill is suppose to be $82 monthly. Tell me why, and I only have internet and when they messed up and charged me $500 they never refunded my money, and now again after the 5 months they did that. It got straight one month and now here we go again, my bill for ONLY internet from Oct 27-Nov 27- 2017 is $403... WHY??? I am switching to AT&T but I would like my money back for them messing up and taking my money over and over and over. Why are these people in business... How????

Shady company, for two years I have been a customer, the first modem they gave me broke, so they gave me another, which is fine, except it was 5 dollars more a month and hardly extended my wifi range, then after a year they decided to implement a 1 TB max data usage, they didn't inform me and then tried to charge me for going over, needless to say I was not pleased. To top it all off the entirety of those two years internet has been spotty, I pay for 50 down but sometimes get as little as 4 and sometimes it just stops, needless to say it is not worth what I pay for.

I am paying for unlimited bandwidth and the fastest speeds on Cox internet. I'm paying 95.86 per month just for internet because I have the need to stream TV and video because I've disconnected from the waste of satellite and or cable TV. But when we moved to Mustang, I only had COX to choose from as far as cable internet. So far, there have been multiple disconnects, very slow syrupy speeds and downloads for my computers, tablets and TV. When using internet there is a large delay of loading even images onto pages. I have to wait several minutes just to get the full page on such sites as Yahoo, AOL, Google Photos etc. I am experiencing loading circles just trying to watch videos on YouTube and or delayed voice and mismatched video to voice!

Cox is the absolute worst internet provider I have experienced. If you enjoy slow internet (below said amount of mbps given), random disconnections and wasting a good amount of money connect to Cox. Please note that if they say for example they're gonna give you 50mbps; you will probably get 15-25. I advise you very strongly not to use this network. Overall 1/10.

I wish I could give them a negative rating instead of one star... No wonder the reviews score is so low! We’ve been charged for equipment that we’ve never had in our home and if we refused to pay it, they were going to turn us into collections! When we called to ask what the equipment was since we turned everything in, their story changed 4 times! Our service was horrible, went down at least once a day and we are now saving $60 a month since we left them and went to another carrier... I wish we did that sooner! Never again will we EVER do business with this shady company... Total scam!

I have 4 phone lines, Internet Service, and Cable TV with Cox Communications. I have CAT5 wiring in my house with 6 termination points and 3 Apple Router devices. Up until a few months ago, I would have stated that I was a very, very happy Cox customer. But a series of problems has meant questioning not only their competence but their focus on the customer. Given that as an industry, they are losing landline business, they are losing cable TV business, you would think they would want to take good care of existing customers paying $400 a month. I had one of the two Cox cable modems fail in my garage--one that was handling 2 phone lines + data.

Charging extra for bandwidth speed and imposing data caps is ridiculous. They say that data caps only affect a small amount of Cox subscribers, but how is that even an argument? So basically it's ok to be slimy to a small amount of people for now. It's simply a matter of time before everyone will have to deal with these data caps and they are just getting in early because they know cable tv is dying. Before you know it, your internet bill will be about the same as a combined internet and cable tv bill.

I've been using Cox Communication for years. I have their fastest internet service for playing games and for watching TV with my computer or smart tv. This month they've raised my bill by around $150 per month. They are saying that I download too much, which I guess means that I watch too much tv. If I'm able to stream services how can Cox bill me for what I use from Netflix or Hulu? What in the heck is going on?

I have the premium internet package 300Mb down 50Mb up, cannot watch a 30 minute program on DirecTV Now without constant buffering or just disconnects from my Prime TV box/DirecTV Now app. I had U-verse at 75Mb down and 5Mb up before I moved into an area that U-verse doesn't cover and never had these issues. I have a Netgear DOCSIS 3.0 cable modem which was the only one they had listed on their website and my data is great but for some reason I can't watch streaming television on their network. Going to change to another provider as soon as I can.

I moved to Nevada from Colorado and was not familiar with Cox Communications, so I figured I'd give them a try. I am working from home and my children also homeschool, so we needed internet right away. I called Cox, and as a given, was told of all these fancy promotions. I advised the girl on the phone that I was only looking for internet. She refused to take this as an answer from me and tried to convince me many times that I needed all these extra services. I told her all I need is internet and I need it quickly so if she couldnt handle pricing it for me, that she needed to get me over to someone that could, or I would resort to calling CenturyLink. Then all of a sudden, she says she is having computer issues (magically!) and will get me over to a supervisor. So I tell this lady the same thing and so she tells me that she can get me a special deal - a bundle package of TV, internet, and phone for $99/mo.

So they have upped their prices by about 25 bucks over the last 3 or 4 years for Ultimate speed. Now it's 104.99. Time to cancel with them. Service was horrible for months with upstream dropping out constantly for about 3 months recently. But sending me a payment confirmation that's totally someone else's is a COMPLETELY UNACCEPTABLE SECURITY ISSUE. If I was a hacker I could take that information and move that party's service just to be malicious, it displays their full name and their full account number. UNFORGIVABLE. And because I did not receive my own notification, I have to assume they sent my account information to someone else. Dump Cox as quick as you can.

I wanted to send this to express my feelings about my service for over 3 weeks. I've been having trouble with my residential service for over 3 weeks now. I've had 3 different techs to my home and the problem is still not fixed. The last tech was at my home last week and I thought things were ok now. Today an error message is now coming up again. I have a bill due and it has to be paid timely or I get late fees. Well I feel the same about a service I'm paying for and not getting service. I was told there's a outing in the area, well no it wasn't because my mom stays 4 doors down and no issues.

Continued issue with inconsistent internet service. Internet constantly dropping. Calls to COX result in the static response that I need a new modem and if that does not work they will send someone to our home - for money of course. I have no other option in my area but COX. Their service has been an issue off and on for over the 3 years I have used their service. Customer service does not know what they are doing - they are trained to give the same answer. They have terrible service with connection dropping repeatedly. If you have another internet option in your area I would try them.

I have been with Cox in Phoenix AZ for at least four years. The last two have been awful. Actually horrific. My bill is $89.29 every month and that's just internet. I do not have TV or phone services. Just internet. I have at least two outages a month. Cox says they are unplanned, but that is incorrect. I walked across the street to the pole, and box, while a technician was there, and he told me these were definitely planned outages, and Cox can't be bothered to contact its customers. I work from home three days a week, and the outages are more than inconvenient, they are downright distressing.

Cox Ultimate subscriber. Cable internet connection frequently drops out every 3-5 minutes for up to 30 seconds making things like multiplayer gaming impossible. Ongoing issue for 3 years. Cox fails to fix issue with multiple technician visits and different cable modems. Unable to switch providers because of Cox monopoly on service. Fed up.

Because I live in an area where I have no choice of Internet providers, I am stuck with Cox. I have made multiple requests for paper bills to no avail and also enrolled in the so-called autopay option multiple times. Despite my personal and time consuming efforts, I keep receiving past due notices. When I call to complain and ask why this keeps occurring, there are no explanations. Just a statement that I must have not done something despite my receiving written notices that the autopay was set up and that I would be receiving paper bills. I hope that anyone who has a choice will not choose Cox - they are a terrible company with no customer service at all.

Have been fairly happy with Cox for years. They recently put a cap on bandwidth. My only guess is as payback for users cutting the Cable TV usage in exchange for online services. Every speed package limited to 1024GB of data. So even if you have ultimate package... still limited to 1024GB. If you want more data, pay up! lowest data upgrade $30!!! Insane! Hate Cox now.

I signed up for Cox Communications Wireless Service in January 2017 and have had numerous connection and Internet Speed problems since. I work a lot from home and rely on the Internet (my classroom is online). They advertise high speed Internet and at $54 a month they should deliver. I have had them come in to service issues and they say my modem is running hot. The techs have done something and typically that solves the issue for about a month.

We have been COX clients since 2012, but due to the recent limit on data usage, with option for paying for over usage, we decided to move with another internet service provider, that still allows unlimited data. My wife called on September 11th, for canceling the service, and the first time she just got hanged up on the phone, the second time, they said the systems was really slow, bla bla bla, she decided to still wait and cancel, and finally they said that service was cancelled, and a prorated check for the unused services will arrive on the mail.

Cox is not reliable in Buckeye. I know they are a good company that works everywhere. They suck in Buckeye. We loose connection. My apps freeze it's always searching. I call them still for help.

I like Cox's innovation with the BLUE button that goes where you ask. She sometimes can't understand you, but it is not more than other voice activated controls. Cox once scheduled a service for me when a technician was at my development. I got charged for it, even though the problem was intermittent, and didn't show up when the next technician reviewed the issue. My service has gone out 3 times in the past six months, but Cox always gets a repairman here in good time.

My internet cuts out up to 20-40 times a day and I have to reset my router. I think it is my broke neighbors stealing my signal or something but it gets annoying. I have to wait for whole thing to reload and it takes forever. I complained to Cox about this and nothing was done. Also tv shows the same shows over and over until I could recite the whole show myself. Very disappointed. Plus I pay my bill on the first of every month yet they call at the end of every month and threaten to cut my service for nonpayment, yet they know I pay every month. Plus the prices are insane.

Internet continuously lags and we are paying for the supposedly fastest speed. Cable too high and now charging just to be able to watch your tv with these $3.99 mini boxes. We pay almost $350/mo minimum for Our "bundle savings" and I switched to where it was going to start being paid automatically from credit card instead of bank and started the setup right after my bill was paid to give it a full cycle to take hold and it took longer than a billing cycle so they charged $6.61 fees for late charge and we have been customers for about 20 years or so and you would think they might have waived the fee... But nooo! All about the money and not the customer satisfaction! Rates are super high!

Pretty good service so far and the rates aren't bad either. But for the first month I received no bill and then got hit with a late charge for not paying on time.

I have been a customer of Phoenix Cox Communications for 10 years which means nothing to this company. In August 2017 I contacted the company because my bill kept increasing and I no longer wanted to pay such a high price for what they had to offer. I was guaranteed a new rate for a year by one of their reps. As of the second billing that rate disappeared and my bill is even higher than when I first called. I called again and was on the phone for over an hour and now my new rate is closer to what I was given in August but higher. This company has more tricks and plays more games than any other company I have dealt with. They are now up there with car salespeople. I kept asking what happened to the "guaranteed" rate I was given in August and the answer was that the previous rep didn't look into my account package. This is nonsense and I have to find another solution. I have had it with Cox. I didn't want to give any stars but am forced to give them 1.

I gave Cox some low marks as they can be very slow at downloading my e-mail, and at times so slow that I lose connection. Other times I receive the message "Forbidden". It is particularly bad on my iPad, and I have been so annoyed that I have considered changing providers. I cannot recommend them for e-mail, but that is part of my bundle.

When I moved locally Cox rep told me that there would be no charge for transfer. I was skeptical about using them but I okayed the move. A month later they charged $75 for the transfer. When I called to disconnect the rep told me he'd waive the charge but not if I disconnected. He was very flippant. I said go ahead and disconnect. He refused to transfer me to a supervisor then hung up. The second rep hung up as soon as I verified my information and told her I wanted to disconnect. Their wait time is 10 minutes or so and refused to negotiate it by chat. I've never had this much trouble disconnecting from any service. The third rep told me she'd have me disconnected. My complaint is regarding their refusal to refund my transfer fee. I would never have transferred for a fee. I'm switching to ATT. Cox will Never get a dime of my money again.

Internet has been going in and out all morning. Finally got up and did the reset dance on the modem router. Then on the extender. And that worked but I shouldn't have to do that 3 times a week. They were suppose to come out and change a box for an updated one, but that never happened. So I call and they have all these criteria to wade through... Press 1 if your problem is... Press 2 if your problem is...

Cox in a word STINKS. There have been numerous occasions that I have waited awhile for my email to connect, and have contacted them to rectify the situation only to get the royal runaround. More than once their representative insisted it was the modem, found it suspicious since my wife's computer had absolutely no problem in connecting. The majority of their representatives have not a lick nor prayer on how to help resolve any easy problem. I have also been laced on IGNORE when they are searching an answer to my problem.

Cox Internet is OK, But the price for the speed, + service is too high and they don't offer free help if have viruses such as malware, adware, spyware etc. I pay $75.00 a month.

Email changed and it is very difficult to use now. I have had other trouble with transferring service. They overcharged me and their bill is so complex that it would take some kind of code to decipher. My phone and TV didn't work and required additional service calls.

I have had it with COX. I am not sure how this company be in business with the service that they provide. I have filed a BBB complaint today. Hopefully they will have a response for me. Anyway, I had a two year contract with them. After paying through the nose, I was ready to cancel, except they promised me a deal that I could not refuse. Alas, the bill came, and the deal was not to be found. In the meantime, I am with them on the phone at least a dozen times, getting literally kicked on my teeth by their so called customer service group etc. I have very little hope, after reading all the awful comments about this company in ConsumerAffairs, I am not sure, if anything can be done to this company? This company needs to close down - PERIOD!

I will be as short and sweet as possible. Since we started with the service last year August 2016 it has been one thing after another. Mostly service related. After installation they had to come out several times because the system would shut down and we couldn't reboot. Once that was "fixed" we are constantly have to reset the system as it freezes up, the wifi disconnects. It's horrible having to spend time to have to deal with this.

9-07-2017 Most people do not check their download speed to see if they are getting what they pay for every month, but I do, on a regular basis!! Cox cable in Ocala FL is a very corrupt company. I am paying for 15 mbs download speed. They turned off my DOCSIS 2 modem, so I bought an Arris 3.0 modem. When I first had it activated, I check my speed and it was a little over 15 mbs download. The next day, my speed dropped to around 2 mbs. I thought the modem was bad, so I sent back the Arris and I bought a Netgear CM700. I had it activated and checked my download speed and it was a little over 15 mbs. Now, it’s the next day and my download speed is again down to 2 mbs download. I believe Cox is doing this on purpose, because they are trying to force people to pay money every month, to rent their modem. You will notice that the only time I get 15 meg, is the first time I test. I wonder what the FCC would think about this practice.

We are have been a satisfied COX customer for more than 25 years. Their internet and customer service have been superb, until recently. Lately, COX seems to be more interested in making a quick profit than serving its customers. 1) We were persuaded to sign on to digital cable and given a box so we could watch shows on our older TV. At the end of the year we discontinued the service because the price went up (bait and switch) and we don't watch the regular shows. We were shocked when charged with a large monthly bill. It was for two cable boxes that we had received two years ago. We understand we need to return one.

So when I first got internet service I was told I was gonna pay 54 a month for 50kps internet speed. Few months later my bill went up to 75 a month for 50kps without notification. I contact them to find out and they told me when I first got the service I got an offer that has expired, so I tried to lower to 54 my bill for simple 50kps internet. So they came up with the new offers again, like if you get TV and internet service for 85$ I can give a discount of 10$ or if you upgrade to 100kps your bill will be 74$ but you will have faster internet and more data and stuff. I told them I just want to lower my bill. I don't need this other stuff, the answer I got was just "Kevin the only way I can lower your bill 10$ is if you upgrade your service." So I can pay 75$ for 100kps if I upgrade but if you don't upgrade your service you will have to pay 75 for 50kps anyways. So whats next? 200 dollar bill if I don't upgrade. STAY AWAY FROM THIS SERVICE PEOPLE.

We have a subscription with Cox for 100MB up/10 down. 6 months ago it was a real disaster. After many complaints they finally fixed it. FYI, be prepared to hear, that if your connection is slow, it's because you have a virus, nothing wrong on their side. For the last 2 weeks, I see my speed went down again. So today I took 5 measures (20 minutes apart) from Ookla, xfinity, At&t, fast.com and Google. They all gave me a 33Mb up/1Mb down (more or less). When talking with COX tech support (Aug 14, @12:36 PST), this is his answer: He saw on my modem a speed of 180Mbs. All readings from internet test sites are wrong because my modem is too old (it was replaced 6 months ago by COX), and therefore all the tests on internet are "confused" and give a incorrect result.

I have had the worst experience today that I have ever had with any company. I contacted Cox because I am a new customer just signed up 9 days ago. I was unsatisfactory with their service. So I wanted to cancel and when contacting Cox. Immediately I am treated as a criminal and being interrogated as why I don't like service. I expressed my concerns. The two representatives stated I had to pay over 600+ of termination fees. Although online it says 30 day back guarantee. I just to warn all customers about Cox. They are not trustworthy and they do not value their customers. Just be alert when doing any business with them.

I have been with Cox for over six years. We lost our internet connection on Saturday 7/22/2017. I called Cox on Sunday morning regarding the issue and got the same generic help of restarting the modem. After that didn't work the representative offered to send a technician on Tuesday 7/25/2016 between 8 am - 10 am. Which is BS for a business that big. I received a call today around 9:30 saying the technician got into a car accident and they would have reschedule for later in the day between 1 pm- 3 pm. I agreed to that understanding the situation.

Complete idiots who contradict themselves! Cannot fathom how anyone would actually want to lower their rate. Funny when I moved and needed to transfer services they stuck me with someone who BARELY spoke English, then when I want to lower my 200$ bill there is nothing they can do! Scam fraud idiots... spread the word!!

I have been a loyal Cox customer for years, on and off depending on if it was available where we moved. We've has Cox now for just over 4 years and I have had nothing but problems with them, from installation to service to now billing. The other alternative is AT&T which only offers dial up speed and double the price, for our area. From day one they didn't install the correct equipment each time, which I found out from the multiple techs that came to my house; each tech had a different opinion on how the previous tech installed to fix my "problem". For 2 years I wasn't getting the download speed that I was paying for and for those two years the price kept creeping up. So I was sitting at $97 for 150 download speeds, internet and lifeline phone.

I was told I would get the bundle for $124 guaranteed but when my bill came it was actually $194. I called numerous times and was told multiple things about credits, more sales etc etc. After being quoted a better deal I took only for the wrong modem to arrive. Two more attempts for the techs and I find they cut my DirecTV line, literally! It was the biggest hassle ever. Since then my bill is supposed to be $84 total but every month there's something added and my bill is added. When I call I'm told it was a "computer glitch." My question to them is, they get over on so many people who do not look at their bill.

I set up internet services with COX for a short-term relocation for my job. My internet quality was great and I wasn't misled about pricing or anything. However, at the end of my 6 month stay I canceled service with COX and I was instructed to return my rented modem to the nearest COX location. I needed to keep my internet set up until the last day of my stay, the day I would be moving away to a city some 2.5 hours outside of COX's network. Because of this, I was scheduled to return the modem on my move-out day.

My husband has not once, not twice, not even three times but several times have contacted this company in order to make sure that the automatic payment is taken out on the FIRST of each month. I don't know who they hire but these VERY unintelligent people have screwed it up each time and we have been stuck with this company for three years while living in Virginia Beach, VA since they are the only company that is sadly out here. Well yet again we were told that our account had insufficient funds and the money couldn't be taken out so we will have to pay a return fee. HOW IS THAT FAIR? We shouldn't be penalized for their stupidity and their lack of listening skills!

I would just like to say that I have been an unwilling Cox consumer for the past 2.5 years (only because there are no viable alternatives where I live). Tried to scam me and steal from me on multiple occasions. Over the past 2.5 years Cox has I have had multiple issues with Cox with the most recent being double charging me for my monthly internet services and refusing to issue a refund.

As of today Cox has sent out a notification to residential customers in the Phoenix metro area. The cap is a 1TB cap, and their overage's based on how much data you use over the 1 TB cap. The internet service has become a monopoly where larger corporations are free to set whatever rules they deem worthy, and suck customers dry. If you have the ability to avoid Cox, I suggest doing so at any cost.

I have been with Cox Cable for 35+ years. I am a senior citizen living in senior housing and have a fixed income. Lately Cox bill is getting out of hand. They took my modem which I had paid for and put in a new modem which I am told is better for upcoming services and now are charging me more money a month for this one. Every time I call, I get someone different who tells me it will be taken care of. I want to know how they get away with doing these things and you do not have any say in the matter. I was also told to call every 6 months and complain about my bill and they would give me $10.00 off. Why can't they offer something for seniors.

I have been a Cox customer for over 20 years. I recently moved. They told me I could get the new package for $159 a month. I agreed, and I asked, "are there any extra charges?" The woman on the phone said no, I got everything for $159. Today I find out my bill is $225. I understand taxes but come to find out I was outright lied to. I specifically asked if there were extra charges or anything extra. I do not like surprises. Before now I never had a problem with Cox. Now, I would say DO NOT GET THIS service or agree to anything unless you have it all in writing ahead of time. I have a tech coming out tomorrow to fix the internet because it only works sometimes. I have to reset the modem daily.

I had an account with Cox for a year and a half. During that time, we had countless issues with our internet and our bill seemed to just keep rising. I paid the bill on time EVERY month. Well, today I checked my credit and saw a collection account with Cox Communications for $74. I dropped them months ago and made sure my account was paid in full. FURIOUS that these crooks apparently sent me to collections, I called and learned that when they replaced my modem in 2016 (an attempt to fix months and months of terrible internet service), they apparently didn't mark it as "paid" even though I paid for the modem up front. So, not only does the service suck and cost a fortune, but apparently they'll ding your credit even if you're a perfect customer who pays on time every single month for a year and a half. Now I get to wait for that to get removed before I can get my next car. Stupid.

It seems that Cox has a monopoly in my area for internet access. We pay for 150 mbps but I get less than that speed when using Ethernet. Several times a day the internet goes out. I am so sick of this horrible internet service provider.

Congress should regulate the cable companies, especially the top 5!!! Cox is allowed to charge any amount they can! My internet is now costing me $67.00 a month as a package deal! I never once have my permission to increase the speed! They never ask! This is why!

I mistakenly kept an EMAIL account from Cox when I moved. It's been a nightmare trying to cancel that account. Their customer service is the worst I've ever encountered in my entire life. Essentially, if you lose your pin number after you move to a place where their service is not offered, you are stuck in their system forever with no recourse. Even bills that they send after you cancel their service will, as in my case, pop up one day 11 years later and be sent to a collection agency. They also threaten to cancel your non-existent service that they don't even offer in your area. These people are the worst kinds of humans I've ever encountered.

Because of "planned outages" my internet was out for 3 evenings in a row. I work on call, and that connection is my livelihood. When I decided to make the change, I called to cancel my service renewal. I waited for about 20 minutes on hold until I spoke with a person, whose sole purpose in life is to strong arm you into staying. I get that Cox needs to make a counter offer in order to retain some users. But honestly it got to the point where he was name calling me on the phone like we were breaking up!

Recently, I paid my Cox bill online. It said I owed $26.00. I paid it. 2 days later, my internet was shut off. I called and asked why. They told me that I didn't pay my internet. They said I only paid for my "stupid phone that they make me have that I never use". The rep said that Cox has changed their billing so the phone and internet are separate. So when you check your bill online, it shows one or the other. So you think you pay your bill, then your service is interrupted and you pay the $30 reconnect fee. This is so infuriating. They make you have the phone service that may never be used, they show you one bill and not the other, they change their rates and packages arbitrarily so your bill skyrockets overnight. And they charge you fees if you don't understand their already confusing billing. They should spend more time on customer satisfaction than on "account recovery". If I had another option, I'd take it but right now, they have me by the jugular.

WTF. An internet company cannot even keep their website running. I'm a software developer/network architect. I needed to sign in to bill pay online. They can't even keep their services running, nor are their agents knowledgeable about networking in general, very dissatisfied. Goodbye from this CCIE.

Over the past six or eight months we've noticed slowing internet download speeds. Googled 'Cox Speed Check' and it verified that our account (that we have had for 19 years) is 'internet premier' at 150 mbps but only receive 26 mbps. So we called - they kept 'taking us higher' in the tech department until we were talking to some rude jackass who never gave his name and informed us that we were not 'premier' but 'preferred' at 50 mbps (still only getting 26 mbps). We are paying $219 per month at present and they have lowered our subscription to what they desire. The last rep that we talked to sounded like a man but we're quite sure there was no man there - but a company boy wimp who was rude and accused me of cursing at him... NOT.

Individual at the Solutions Center was not helpful at all. He acted more like a salesman try to sell me a service or product. I explain the email problem to him and the first thing out of his mouth was that my acct had been suspended and ask for a reason, since I have been paying on time for the services being rendered in a timely fashion. He told me he did not know why. I explained to him that my email system was not allowing me to receive or send mail. Right off he states he cannot help me, and proceeded to tell about paying for some service to fix the problem or to go to Best Buy and that they could solve my problem. And looked at him at stated, "You are suppose to help me, not send me off to someone else." He further stated he could not the fix for me or provide me with further info, and again told me the cost of some service that they could provide to fix my problem, never explained why.

I have signed up with Cox for their highest tier internet access: 1 Gbps up and down. Frequently (as recently as last night) I measure download speeds of less than 20 Mbps!!! When you call them, or when they send a tech to investigate, they measure the speed to Cox's facilities, which is internal to them, and always close to 1 Gbps. And they claim they are not responsible for the actual internet pipe speed and often blame the hosting sites. This is borderline fraudulent. I have little doubt they are aware of the issue and have decided to take the path of denial.

Today, May 15, 2015 I had a scheduled appointment for a 3 hour install. I wanted until 10;00 the time the text was suppose to be here, and the tech told the dispatch that he could not access my home. I have video cameras all around my house and there is no actual evidence that any person came to my house. When I called, the sales person tried hard who is in Las Vegas to get the tech back, but since he is a liar I don't want him at my home. In San Diego, we are forced to deal with contractors and they don't care if they show up or not. Cox has already a horrible reputation. Why don't they try to fix. The frustration is that we are bound to Cox as they are the provider for my City. I will have to change to Dish Network.

I have had Cox tv and internet service for most of the last 32 years. The service has never been better than fair. If I called every time the tv service, including Contour and dvr, didn't work properly, I would spend hours on the phone every week. The tv and internet service is not working at the moment. Cox says it will be resolved by 6 a.m. It's now 12:05 a.m. They also force you to have a landline phone otherwise it's a lot more for service without it. I'm thinking it's $30 more a month (more or less) to NOT have the landline phone. Ridiculous. I did call in the middle of the night and complained, and the young lady I was talking with gave me a $50 credit. I couldn't believe it.

We used to have Cox for TV but switched a while back due to the fact that if it rained at all the signal was always lost. I just found out a week ago (my husband told me after he had found out by accident since no one informed us of this) that Cox was going to discontinue any email accounts that were not associated with TV or internet or other services. I did not have sufficient time to transfer important emails saved in files or go through and look up all the email accounts that needed to be changed. I am very disappointed and frustrated with the lack of information from Cox that they were planning on destroying my email account. I will never use them again. They have horrible service across the board.

I have been a Cox customer for almost 10 years and it is obviously that they don't want any more businesses or no longer care about their customer. They raise their cost every year without any notice. When you call in, they just asked you to drop your internet speed for a cheaper price. I talked to the Loyalty department and they gave me the discounted price for 12 months starting in February 2017. It's only good until May 2017, which is 3 months after they raise their price again.

The following are my opinions: I feel this company has lied to me numerous times. I ordered Essential Internet Service under a PRICE PROTECTION GUARANTEE for two years. After the first year they raised my rate. Then only after complaining to numerous regulatory authorities they reduced it by five dollars, but not nearly by the amount they were supposed to. If there are any other alternatives when my two year agreement with them is up, I will pursue some. I already anticipate them to reduce my rate every year until it becomes prohibitive. This is by far the worst and most deceptive company I have dealt with in my life.

I've had Cox for years, only because I have no other choice. The service cost goes up every year and the quality goes down. I pay $60 a month just for internet, and lose my internet connection every night. I can barely stream anything consistently on my Samsung Smart TV. When I call COX they always blame something else. Sure, I'll get the connection speeds they advertise, for a moment, then the next moment it drops down to nothing. It's unreliable and frustrating. I pray for better options, or for better service.

Treating for breast cancer. Got a new laptop for X-mas but my dial up service w/ EarthLink not compatible, so I need new service. Cancer bills high and mounting. Need internet service to hopefully make extra money by working overtime (I am a paralegal) - spoke to a Cherene ** @ COX ** who said to me after I told her my story that she knows two (2) executives who she will have call me to set something up for me. She said these two executives handle these matters and she lead me to believe that COX was there for me.

So I had wrote a review about Cox because I was very unhappy with my service. Tonight, I called them and I got to speak to a gentleman by the name of Rob and he helped me with my problem of the high bill. It was $208 last bill, but he helped me get it down to $130/mo. Yes I signed up for another yr but I'm saving about $1000/per year. I didn't lose my internet speed, I asked him to give us less channels and he was so very helpful. I'm glad I called and I apologize for the bad review. However, all the other people I dealt with didn't want to help me at all. He took the time to listen and help. So I have a whole new appreciate for Cox Internet cable. Also, I can call next yr at the same time and they will help me with the promo again. Thanks and God bless!

Some people complain about fees and charges and taxes. What about the service? Was it reliable or not? As an ISP, Cox Communications is garbage! Just go to downdetector.com, to see what I mean. They provide internet, phone, and TV for customers all across the country (USA), and they have terrible service everywhere they exist. I have the Ultimate internet option. My speeds are 300/30. While the download speeds are decent, the upload speeds are so slow (100kbps-1mbps). The internet is unusable.

I have had Cox for 26 years. I live on a very limited income so I have begged to get my bill lowered every year for the last few years. I have called more times than I can count. The Loyalty Dept promised me on 12/27/16 that my bill would be $95.62 for all of 2017 and of course it jumped $7.38 the following month and I contacted the Loyalty Dept. again and was promised $95.63 monthly for all of 2017 and then the following month the bill jumped another $109.32. Called again today was told discounts dropped in April... so much for the promises for the entire year 2017. Now they will give me $60 off for the year/$10 a month. I am a senior living on a very limited income and even less than last year because RX plan doubled monthly payment. I am so sick of calling Cox constantly, so much time wasted on hold forever and for very little help. I am going to have to give up on Cox and move on to maybe just Hulu.

For the first year we had Cox internet - it worked well enough. There were, of course brief, spotty outages and we knew not to use it during high traffic hours such as Sunday nights due to incredible slowdown. I could accept that. The past few weeks, since end of March, Cox has been miserable. Pages won't load, things time out, and often - we can't even get online. Forget Netflix or streaming media - no longer an option. To do work, etc. I have to resort to my long forgotten Verizon Jet Pack. It's nearly impossible to reach Cox 'customer service'. Obviously can't use online chat, and calling in, holding, etc. isn't doable. Gives me heartburn that we pay over 100.00 a month for fast, unlimited service - when we can't even log on. This has been going on weeks now. Come on, Cox - Care a little. ConsumerAffairs team... can't upload a receipt and btw - each time I try to submit this review... I time out. Will have to return to jet pack. :)

The internet randomly doesn't work. This doesn't happen once in a while, it happens ALL THE TIME. I didn't really notice until I checked my phone bill and saw that I was using 3 times the amount of data. So the internet was cutting out and I wasn't even aware, which makes it even more frustrating. We called them several times and they never fixed the problem, instead they said that it was because our internet wasn't fast enough to support all our devices, so they suggested sending a piece to put on the router to help. Well that didn't work whatsoever and they charged us $20 for us without even notifying us of the price. All together, our experience with them was terrible, and that is why we just switched to DirecTV.

There is no way to provide negative rating here so let me describe it. Cox qualifies for minus five stars for their customer services, how they conduct their business and how they address the issues. If you get a chance to get an alternative provider of these services do not even check their offers. They are unreliable, they raise prices without notification and without any viable reason. Their customer support is nonexistent. Their sales representatives have little knowledge of the products. Cox representatives are unfriendly and cocky. We have been cheated on almost every deal they offered. If you get a chance NEVER sign up for any service with Cox!!!

Cox randomly raised my plain vanilla internet fee from $49.99 to $100.50 a couple of months ago -- this is an INSANE price for the service I'm getting. As AT&T was offering me a much better price ($35 for my speed), I called Cox to cancel. I was put on hold for 40 minutes waiting for the agent. And then I was told that I would be charged $80 for a "contract cancellation fee"!!! If I'm under contract, why did you raise my fees by 100% with no warning? Did I volunteer to be fleeced? I don't think so. They told me my "promotional price" expired, and then they raised the "retail price" 2x in the past year... So I was locked into an incredibly bad contract. What the heck???!!! I canceled anyway, and as soon as I got home, I realized that my internet performance has deteriorated significantly. According to internet speed tests, my 50Mbs download speed has been reduced to 2Mbs. Wow. These are spiteful b___ards.

Cox has horrible service, the number for help on my TV is for internet. I haven't had TV in 2 days and they aren't going to do a damn thing about it until Sunday. I will be amazed if they show up, because they did not show up last time. I went up to the attic and there are cable cords everywhere and an amp that is hooked up to nothing. We're having storms with tornado watches but so what, they don't care. TV is 24/7 and they should have service out here 24/7. DON'T get COX.

I have been a long loyal customer of Cox for years & canceled my services before moving. I returned all equipment except the modem I purchased. When I moved into our home I was told I owed almost $1000.00, which I disputed. They tried to lie & say I did not return DVR, modem etc. Just to get services I paid approx 282.00 in what they "said" I owed. Over the next 2 years around tax season they send me a bill of over 900.00 saying I owe the same crap. Last month I made an in store payment of regular bill which they associate did not post and they interrupted my services. I keep my receipts so I was able to prove. So they said they would give me a 30.00 credit for their mistake. For the next 2 years they have been doubling my bills, adding charges, etc. So I am terminating my services immediately and going with a local agency.

I've been a Cox customer for over 30 years and they have been ripping me off for that many years! I finally changed my TV but unfortunately they are the only "high speed" internet provider in my area. I have been paying for their 150Mbps internet connection for the past year or so, but test after test shows I am not even getting 50Mbps! They reset and clear the cache but the speed is the same! I know there are many customers complaining about the same thing. Are there any attorneys who would like to start a class action lawsuit against these thieves?

After trying out Cox and getting uneven speeds (3-16 Mbps), we switched to CenturyLink - the only "competition" Cox has in our area. CenturyLink gave us mere 6Mbps but at least it was constant. However, CenturyLink kept raising our bills - at $80 a month, we decided enough was enough and decided to give Cox one more chance.

I am a new customer with Cox (3 months as a subscriber). I tried to set up the online payment when I first enrolled but I couldn't because the system was not functioning properly (or I didn't know how to work it properly). In any case, after 2 months I receive a bill with a late fee. I called them and explained to them the situation, and at that time the lady successfully helped me to set up my online automatic pay, I paid my entire bill at the time, and the lady even waived the late fee. So in February we are a big, happy family.

For 20 years I have been a Cox communications client - I have been satisfied. My opinion has changed. For 19 years, I used my bank bill pay to pay my bills. I paid my bills ahead of time - meaning I was always 1 month ahead - meaning I always had a positive balance not a negative/not a balance due. I wanted to become more efficient, so I signed up for Cox Comms' automated bill pay service. Their system is not programmed to understand an awesome customer. Their instructions were to stop other payments which I did. They did not explain that I should not have a positive balance, just that I shouldn't continue to pay. When their system tried to debit my account, I didn't own a dime, I had a positive balance.

So I am satisfied with the customer service I receive, however, they are not able to lower my bill either. I verbally agreed to a contract for a bundle package of phone, cable, and internet service of 2 years. I didn't realize that was what happened, but that's neither here nor there. But I called to just have it downgraded to internet services since I do not use a house phone or cable at all. I was told that I had entered a 2 year contract when I began services and that it was be like $380 to cancel. So I told them it's was fine. I will keep the service I have and just wait till my contract was up. I paid like 132 dollars a month. January's bill was the regular price, February's bill was $170 dollars and I saw for March it was going to be 170 again! So I decided to call and figure out what was going on, and the rep told me that it is now 175 dollars.

Just found out that I have been paying for Preferred service when my cable modem was only capable of operating at 1/2 the speed. Of course Cox has been quite happy to collect $17 a month extra, for God knows how long, rather than let me know that I should be subscribed to the cheaper Essential service. I suggest everyone check they are getting the Internet speed they are paying for.

I have paid for Cox to send someone out three times, had my internet rewired $150 charge, bought a brand new cable/wireless modem and router, had my internet wired from the box to my house, and the guy said the neighborhood probably had 40 to 50 year old copper and had never been replaced (my house was built in the 80's). They said they sent a "box truck" and looked at the issue.

I've been having continual but intermittent problems with sending email through the Cox server, my primary email server. This usually happens when sending to other people with Cox email addresses. Several days later, the messages bounce back saying that the SMTP server timed out or that the server was "unreachable for too long."

Never ever choose auto/easy payment option with Cox Communications. I am suffering from last 3-4 months. Every time they put unnecessary charges on my bill due to their system issues (that they won't fix, it's their very unique payment system not similar to any other auto payment system in the world). Once you come into this trap, then every 2-3 weeks you need to spend at least 1-2 hours talking to their customer care representatives/supervisors, and believe me every time you get new information, every time their customer care representatives will blame the guy whom you talked last time saying that guy gave you wrong information. There is no way they allow you to trace/track any issue with them. Worst customer service I have seen so far in USA. God bless Cox Communications and their customers.

Run as far and as fast from this inept excuse for a joke of a company as you can. I signed up to have internet and the most basic tv installed online. They missed the installation date so we rescheduled for the next day. The bill was 59.99 with internet, 58.99 for internet and basic tv. They waived the $150.00 installation fee because of missing the installation date. They said I could buy the modem but when the installer came he said I needed to pay $9.99 per month to lease it. They were fresh out of the ones you could buy. Bait and switch all the way.

Do NOT listen to any Cox retail employees who try to upsell you or tell you they want to have you try something free, particularly a TV service for a month. I was told it would be completely free and that I would be able to take it off my Internet service which was all I wanted in the first place but that is not the case. I just initiated services with them and should have been paying $54.99 but because I agreed to try HBO Go free for my first month with them, my promo has been nullified and am being forced to pay $74.99 or go up to over $90 if I cancel the TV service that I was pressured into trying. If anyone tries to upsell you or add anything for "free" just say no or at least ask LOTS of questions. Failing to do so is going to cost me much more money than I anticipated and I just canceled with AT&T thinking that Cox was a better deal. I am NOT off to a good start and no one seems to be able to change that.

Two weeks ago I went into the store located at 51st Avenue and Olive in Glendale, Arizona. I wanted to see if it was possible to wifi a nearby 4-plex that I own. I occupy 2 units out of 4, so I was looking at the possibility of getting a package deal. Customer Service Rep Tyler stated that I could get the Bronze Bundle and that it should be sufficient to cover 2 units (for both internet and tv) if not more units. I agreed to that and the installation was scheduled for 4 days later. The guy charged with installation showed up but stated that the order was not set up correctly, that he couldn't do it, that what I was told was incorrect, and that I needed to set up a bulk account.

I ordered the service through the area representative and he assured me that the basic service will be sufficient to do homework online, which is not true. Sometimes, I have to wait up to 10 minutes before I get connection again, I called the company and their answer was, "It is, what it is." I was in total shock about their customer service skills and answers. I had basic services before back in California but never in my entire life, I had to struggle so much of internet connection like I am currently struggling with Cox Internet service. Unfortunately, I don't have any other choice since this area is monopolized by Cox communications. I need the internet to study, that is all, is it too much to ask to just be reliable? Wow, this service sucks!!! I would never recommend this service to anybody, there is no such thing as ZERO STARS, because if there would be, that would be my rating for Cox Communications.

I was quite happy with Cox for many years. But for quite some time now - a couple of months now, I am experiencing problems with Cox internet dropping internet connections every night. It always recovers a few minutes later. Every attempt to resolve it with Cox - they blame it on customer's equipment, and you must arrange a visit of technician to troubleshoot. In many cases technicians are not even skilled properly and all they can do - swap out splitters, touch wires here and there - but the problem is on Cox's side - fix your network! I can give you all the technical details over the phone - power level, SNR etc. No need to send your poorly trained technicians and charge me for their visit. I already cancelled most of my TV programming and the moment I would find suitable replacement for internet provider - I will get rid of all Cox services.

If you are considering Cox Communications in Wichita KS area for Internet reliability - expect significant downtime. Personal experience as a customer I get uptime at 96.3%. In computer networking reliability terms this is extremely poor. Most businesses rely and maintain 99% or better. This is more than 12 days of downtime annually. If your revenue is $5000 daily and relies on Internet network connection this is a loss of $60K annually. Can you afford this loss?

COX email is the absolute worst service on the planet. It's down more than it's up, suffers from slow service, and spotty and inconsistent message delivery. As a retired Chief Information Officer, I would have lost my job long ago if I ran such a poor, slipshod service. It's time for the senior business leadership at COX to step up, and make the right decision to dump the CIO and replace he/she with someone that is competent enough to run a highly reliable email service. Reputational harm to a business is hard to restore!!

I've been a Cox TV/Internet/Phone customer for over 20 years and I have seen the fees climb every year and the TV quality get worse. I do give kudos to the service people who are on time and always very nice. But am tired of the increasing costs for the cable TV. In the past the only way to save any money at all was to 'bundle' services; however, that is no longer the case with their tricky billing. My bill was $166/mo, the 'bundle' due to expire in Mar, and being retired and on a fixed income I phoned to see how I could reduce my bill. I explained and decided to remove the Variety pack and Sports pack at $7.50 each and voicemail and long distance service.

Haven't been with Cox a year and they are trying to lie about bill. They lie to their customers and don't even care... Can't even tell me why my service was disconnected. Just give me the runaround... Very pissed off about how they are treating me and others after reading reviews. This company really need to be stopped... Something has to be done. How can we stop this from happening to so many innocent people... I really regret getting service with them. Old saying "be careful how you treat people".

Oh my God, I just had the worst experience with the customer service person ever in my whole 24 years of life so I call the collections and I have a conversation with him. I told my whole situation and WE WERE IN DISAGREEANCE so I asked to speak for supervisor and he was talking about; I have to wait 24 to 48 hours to speak to that which I know it's not true so I said, "Well fine, let me talk to someone else in the office." He was like no no no so many times and just so very rude and I had to three-way my friend (who once worked for Cox) on the line just so he could hear how he would speak it because I can't make this up.

In November I had a sudden death in my family. December's bills came and went until mid January when everything in my house stop working, as far as internet, streaming, and well Cox Communications goes. I immediately paid the bill and the service was back on, one week later I paid the next bill due. Now it's the beginning of February, my "bandwidth" is too low to stream... odd considering I have the second to the highest available, so I pulled up my account to find that I have another chunk due immediately!! This is to include a $20 reactivation fee. I politely explained the situation to the representative on the phone (I'm in customer service) and also explained that we have had this account for 20 yrs and never missed a payment!! After a brief hold she told me her supervisor said there was nothing they could do.

I have been with Cox since the 90s. I had the Preferred internet and TV Packages. My frustrations with them is that this year they jacked up my rates from $97 as high as $161 because I added Preferred TV and one extra line? The quality of the programmed TV is antiquated for my area and many of the channels are not available unless I want to pay more? I complained to upper management about getting bill down to $107. Management did assure me these changes would be made, but the next month my bill was jacked up again. I went through this 3 times and supervisor finally told me to take it or leave it. So, I chose to cancel services rendered immediately. They hit a switch and bam! Service was cut.

I signed up for Cox services on a lifeline and connect to complete account in August 2016. In September I moved. I was approved but told I had to talk to the main Cox to update my address. When I talked to them I was told services were already active at that address and to bring a copy of my lease. I did, I was given a quote of about $58.99 monthly for cable, Internet, and home telephone services. I had an installation scheduled for that Saturday that included 5 televisions. They did not show up until the next Saturday. I received my first bill for 10 days of service a few days later for $127 and change. I immediately called to have my bill corrected or services canceled. Instead Cox tried to sell to me. I called several more times with the same request.

I contacted Cox to downgrade the Internet service given that it typically wasn't delivering anywhere near the advertised speeds anyway. On my next bill I see that suddenly and inexplicably the cost of my TV service has jumped up $27! For the same exact service! My bill is now higher than it was before I downgraded the Internet service! Do they really expect people not to notice these shenanigans? Nice job Cox, I'll now be canceling my service entirely.

Last month I called Cox to complain about my bill, they adjusted it down to $196.00 and assured me that it would remain at that amount for another year. Received my bill due in January and it was at $216.00. At no time during my conversation with Cox agent did he tell me that my bill would increase in the next month. I have been a Cox customer on and off for over 20 years and now feel it is time to look around for another provider. Will discontinue my service as soon as my contract expires 11/17.

So for the past two business days 12/20 and 12/21/2016 the internet and television services provided by Cox Communications in my area has been really subpar. As of this posting any individual online can still go to downdetector.com and clearly see that Rhode Island and Southern Massachusetts both have a giant Orange almost Red blotch covering the outage map of my areas. Concerning. Not an issue until it is an issue right? So Tuesday 12/20 around 8:00 am I needed to get a presentation ready for work using my OneDrive (which requires internet access btw, it is a cloud storage service). Of course, no connection. This in all honesty started just before midnight on 12/19 when I purchased a video game for myself as an early Christmas present on the Xbox Dashboard as they were having an incredible sale on a title I had been yearning to play so I decided to indulge and pulled the trigger. That's when the problems start.

Here in Fredericksburg Va. they may as well merge Verizon and Cox. Deregulation has done nothing to lower bundle rates. One raises and the other follows. We need to inform the press, elected leaders of this downright crime.

Their team is hit and miss. Their sales department has collection style tactics. They will use your own usage information to prove their sales pitch. "You use x amount of Internet, that is excessive for the package you have! You NEED this..." expensive rates because they know DARN well they are a monopoly! Take this away from them. I demand to have a say in my choice! I WANT Time Warner but these money hungry scammers have the city where I live which gives me no choice. What kind of bull crap is this!? I hope they get dismantled and TWC merging with AT&T bites them in the rear.

I had been a long-standing Cox communications account holder with only internet provided to me. Although we have had a few hiccups on the way with service which they diligently try to fix I have never experienced such shadiness as when I had called and canceled my service in Oct 2016 only to find out they continued to bill me for the next two months thus totaling $140. They claimed they had no record of me canceling my service on file. I am so very upset and feel I have been scammed. They didn't even try to remedy the situation nor refund me any of the two months in which we clearly did not use their service. On top of that they had the gall to ask if they could promote me to another package deal! I told them not to bother as I would never use them again. If you can, get FIOS by Verizon - they are much cheaper and twice the mbs.

My mother (who passed away in September) had Cox TV, phone & internet. I cancelled the service and returned the modem and cable box to the Cox store. I was told there might be a final payment due and I told them to send me the bill and I’d take care of it. Weeks go by... Then over two months, and no bill. I figured there was nothing more due after all. Then yesterday I got a notice forwarded to me from the new tenant in Mom’s house. It’s an invoice from a collection agency demanding payment for the bill plus additional collection fee. I returned to the Cox store and demanded an explanation. I wanted an apology, any false derogatory info removed from my credit report immediately, and I told them I would pay the bill only if they would give me a statement of what was actually due.

Very poor customer service. In fact it's a joke. I've called many many times in the past and have pleaded to please make my internet usable. I am a single father and it's a crime to make day long periods of virtually usable internet. I pay for the expensive 150mbps. I originally had 50mbps but after being coaxed by customer service to upgrade I feel lied to. I have purchased 3 different routers and the last time I purchased my 80$ capable router I was laughed at by a customer rep saying "clearly my router was defective" when I changed it literally hours ago with a brand new cox one.

Today, 11/24/2016, our wifi is off and on all morning. This is the 10th time this month we have had problems. We are in A 2 YEAR CONTRACT, yet Cox raised our bill last month. Now we get poor service. This cable company has the worst service. I have had a retention rep and a survey feedback rep both argue with me and call me a liar. I can't wait to move and get rid of this worthless company.

About three weeks ago, email from my colleague who has a Gmail account started getting returned... undelivered to me. They were told Cox wasn't accepting Gmail emails because they were SPAM. After much investigation by my colleague and myself, we understand that COX has decided to unilaterally not deliver all Gmail emails to Cox customers. Cox says there is no work around or fix for this. They have placed this restriction on their server because Gmail was sending loads of spam to Cox. To protect themselves they are limiting incoming mail from Gmail, on occasion one or two may go through when the server recognizes very little email is going through.

We had Cox Communications as our cable/internet provider for over 9 years. We recently moved to the Kansas City area and had our service disconnected on September 19, 2016. Our address was updated with a payment sent to customer service at the end of September. We did not receive a final bill in October. Yesterday, received an invoice for $94.09 from a bill collector. It is impossible to talk to customer service agent - all phone calls are routed through a call system. I was finally able to talk to a customer service agent this morning and was told that they 'probably' informed the bill collector that it was going to be turned over for collection (keep in mind, we hadn't received a final bill from Cox), who in turn recreated a bill. If this is how you treat a 9 year customer, I would not recommend their service.

I had Cox for internet services ONLY. My account was set up with paperless auto pay had no problems. I recently moved so I moved my service to the new place with same plans "only Internet" which I was paying "$64.99". All of sudden after my third statements after moving I found out that my Cox bill jumped like crazy in 3 statements from "$144" to $232, finally to $157, a total of "$535". So I called customer service to check what happened. They said it's because I add cable to my service "which I don't have" and I told them "do you see any cable box from your company registered under my name." After they investigate they found out there's no box registered under my name and agreed to refund my money to my bank.

I am fed up with Cox Communications. I have been a Cox customers for last 16 years. They have been increasing my rate steadily over the years. 10 to 20% every year since 2000. Today I talked top Royalty department a Rep named Zee. Cox do not know how to value their long-term customers. They think long term customers are fool. They can continue to increase the rates. And we will continue to pay whatever increase they will charge us.

This company is by far one of the worst I've EVER had the unfortunate pleasure of dealing with... I signed up online when I started my service & somehow got locked into a 2 yr contract, I contacted Cox to see if I could lower my cable "package" as I don't watch tv that much & I was told no due to this contract. Not only that, but right after I hung up with them, I looked in my bank account & it was just debited for my "current balance owed" & I did NOT authorize that... Well instead of them keeping as a customer at a lower rate, they will now have 1 less!!

If I could give a - 0 I would. This company is a joke. For months been having problems make an appointment. No one shows, say they are going to mail a new router. Nothing comes. Go to the store to pick it up, get home, bad router. So call them and 1/2 of being on the phone am told they are having problems with that brand. Go back to the store and they only carry one kind - that ones that are having problems with. Gives me the same one, I just returned. There is such a lack of communication with this company. Looking for a new internet company. Been with them for 14 months, no loyalty to old customers. Greedy company. DON'T GO WITH COX!!!

COX is doing deceiving advertising promising service and prices that are never honored. It is the most expensive internet service provider, charging 70$ a month for a lousy internet service at half the speed of TWC. Also they treat old customers like crap taking advantage of their almost monopoly status in some cities of Southern California and charging prices that are out of control, with the complicity of the state regulators that let them get away with any increase in price.

My reason for the review is that I'm a returning customers that been with Cox for 4 years and 6 months and still experiencing the same problem that caused me to leave - a high Bill that my budget can't afford and lies about my package prices and other things - and I'm tired of it.

This has to be hands down the worst WIFI service and phone service I have ever had!!! Every couple of hours either the phone or wifi is losing the signal. EVERY FREAKIN MONTH the BILL RISES!!! I'm so sick of this company. When this hostage contract expires, Cox can kiss where the sun doesn't shine. A company that continually ** their customers. Unbelievable how uninformed the techs are when you call with a explanation as to why the damn wifi keeps going out. I getting rid of cable, use my cell phone only and look for a hot spot when I'm desperate for wifi. I will not continue to be taken advantage of. They want a rating, ZERO!!!

I have the 40mb internet service and it's always at 15 or 18. When you call them it goes back to 40 till the next day. The service is not reliable... they do overcharge you just so you can go there or call them so they can take the charges off so they can look good that way.

Save yourself the hassle and frustration and DO NOT USE COX COMMUNICATIONS AS YOUR PROVIDER. I have been a COX Communication customer for only 3 months and have had several faulty internet connection encounters with them - about 8 or 9 times the internet goes out for hours. They have had 3 outages that take 10+ hours to "fix". When calling to get help with internet loss issues, their employees have no clue how to resolve your issue and cannot seem to find any solutions. They usually just transfer you to another person who has no idea how to do their job either. I am a reasonable person and understand it is not the customer service employees fault, but COX should hire employees with knowledge of how their company works. DO NOT USE COX COMMUNICATION FOR YOUR PROVIDER. (Especially when you need internet connection for school/work.)

I just got off the phone with Jessica and she did a phenomenal job! When we installed the service they told us they wouldn't charge for a certain aspect, then the bill came a month later with the charge on it. So I called in to correct it. She apologized for the miscommunication and credited our account for the discrepancy. To me that is the sign of a great company taking responsibility. I recommend them so far!

Just unfortunate that there isn't a zero stars. I've been a longstanding Cox customer for phone and internet. Mainly because for internet there just isn't any service quite as fast as theirs. I pretty much knew I was making a mistake when I cancelled my DirecTV to upgrade to a bundle with Cox. My issue in the past has been with the frequent price increases. The issue prompting this review is customer service. I reluctantly decided to bundle with Cox. I went online and added Contour TV and upgraded my internet. I accepted the price increase and booked a scheduled installation day on the following Monday which I took off from work to be available.

It's a second day I'm waiting for E-mail message from Cox with instructions on how to get this 1 hour free trial. Don't think I'll need it if ever I'll get it. It's all after having filled all required forms, registration and so on.

I don't recommend them, especially for Internet service. I used them for years, gave U-verse a shot, then switched back. It's been an overcharged nightmare since. I pay for the 100 mbps and I'm lucky if I get 60. Streaming cuts out and the WiFi is so slow. It's always something interfering according to the 5 techs that I've had here in just the past month. Bad wires. Ok, run a new wire. Still not fixed. They can't deliver what they advertise, but are more than happy to charge a ton for it. The techs don't call before, and sometimes just don't show up. When I call, they give me attitude. They schedule appointments that I didn't even make. Always promise a supervisor, never get one. Biggest rip off.

We have been having constant issues with the internet dropping at our apartment and we have had two techs out to our apartment and, they have still not fixed the issue. We called Tech Support and they always give us the runaround. They always says, "It's an outage," or that we need to "swap out the modem" (the usual lazy and quick fix), and our modem isn't even a year old. One of the tech never test the modem or even tried to see if the line inside the house were working properly. This issue has been going on for months. And no luck.

Get CenturyLink instead!!! Don't bother with this privately owned unscrupulous company. They kept charging me a one time activation fee every month... They told me my bill would be at a less expensive rate than the bill showed each month. The final straw was when I was thinking of signing up again after letting my service go completely for two months... The customer service workers Rochele then Kian... Then the so-called "supervisor" called Jolanda if that was even her name said she would credit my account to reinstate for the following week.

They have become too big. They can't provide satisfactory service anymore. Their internet is slower than it was when they first started. I was told to get the faster service. I see no difference but charged more money. Their telephone service is so bad. I gave up trying to hunt down bad wiring in my attic, that they DID years ago. Now I just use a wireless throughout my house. The worst of their bundle is the tv. These new mini boxes are pieces of **. I have replaced 3 in the last 6 months. They take 5-10 sometimes to start up. Now all my tvs are helpless without a good functioning minibox. I spend more time watching tv online, and not with their website, that's terrible also. I am in the process of dropping them. I just can't wait for the day I am through with them.

Potential customers beware - Cox is horrible. Internet performance is unreliable and slow no matter what supposed package they sell you. Add voice and you can count on being dropped in the middle of calls all the time. Don't try calling for help - it is their network although they will constantly say they need to come to your house to see if they can fix it. They will waste your time making you swap out modems too. It is their poor network, you will never get promised speeds and they are not upgrading the network. Do not waste your money and time.

I have been in my house a year now and Cox has been here almost every month sometimes more than once or I have spoke to them on the phone, internet connection and tv are the problems I deal with every month and they cannot get it working correctly and I have missed out on my 2nd job income because of this and it doesn't matter to them but to me it does because it is affecting my pocket/money.

Making this as concise as possible. I was quoted one price. Billed incorrectly. Called, explained dilemma, apology and got a higher bill. Called again, big smile big promise. Nothing again... And this is why I didn't or wouldn't sign a contract. And never received the signup bonus either. People said they were much worse than Verizon. I guess they were right. Looking to go to Verizon next I guess... Sad how these companies operate.

This is the second attempt to write this review due to dropped service. First of all, the service drops all the time, but the speed was great for the first six months. Then, it slowed down so drastically that we can't do anything anymore online. Is it a coincidence that today I get an email from them to upgrade to a faster package for a fee? Don't try to call customer service. Our cashier at Walmart told Miranda she was gorgeous unless you have the patience to wait on hold only for the call to drop over and over. Their service is so bad, they can't keep their own phone lines working!!! Then, the person at the other end is useless. I will NEVER order service from this company again!!!

I want to put out a warning to all potential internet customers to STAY AWAY FROM COX INTERNET! Even AT&T U-verse (which isn't the greatest technology-wise) is miles ahead of Cox in terms of service and competency. My experience started with an installation appointment. Easy enough you think? Think again. They completely missed the Saturday morning appointment, and didn't even bother to call. I called them to explain the situation, and the representative acted arrogant and didn't even bother to apologize or give an explanation, as if this is something that was expected to happen.

Cox keeps running ads about how I'll be able to get a gig one day and great digital food or some such garbage. In the meantime, even though I have their highest speed, I can't even get through a YouTube video without it freezing and I have to reboot the channel. So it is bad enough that you have to endure crappy, unreliable service, but then you call for customer service and the fun really begins.

Hackers seemed to have hijacked the epic fail's Postmaster@cox.net email addy. It took me several days to fix the mess of spam that was landing in my Inbox, which Cox did positively ZERO to assist. Instead, this piece of manure ISP has started to reject MY emails from going out, using their "cox against spam" useless landing page as my only solution. I hate this company and am definitely looking for a replacement. Suggestions are welcome.

20+ years with these clowns. They deceptively raised my bill by over $30 a month and after several conversations each person tells me "sorry about your luck". I hope to be able to say the same to them ONE DAY SOON.