Cox Communications High-Speed Internet Reviews

We have been in the same house in Gilbert for over 13 years. The only high speed internet provider we have had is Cox. The central reason we have had Cox is because we can't fire them for their poor service delivery, frequent outages, damage to our routers and modems and ineptness at handling customers.

Cox Cable offered me an internet and phone service for $39.95 for two years. My first bill came and it's $88. I called them and they gave me the runaround. How can they charge me $48 over what they said? So now they said they could give it to me for $52. I agreed on $39.95, not $88 or $52. What can be done about this?

I got Cox on May the 21st. Since day 1, I have been having problems. First the cable TV, DVR box wouldn't work. The technician switched the box and then my phone calls kept dropping. The 2nd technician came out and fixed it. Then the calls dropped again. The third technician came out and fixed it. It didn't work. The fourth technician came out and switched the box to Cisco; they gave me a Motorola box. Then my computer stopped working. The Cisco box rebooted itself. Now my TV doesn't work (HD 42'' inch TV); comes on and shuts off. All they can say is sorry - full of hell.

Cox will sign you up for a two year contract for a certain monthly price, and then all of a sudden without notice or agreement, they will raise the monthly bill. When you call them, they always have the same story about tax increase or you were on some sort of special plan that they NEVER EXPLAINED! We have been with Cox for 13 years and it's time to change! They can not be trusted as far as I'm concern. They always have some sort of reason the price increase after signing a two-year contract. They don't care about their long time customers! No more!

My husband and I have been loyal customers of Cox Communication, with a bundle package of some sort since 2001. Over the years, we had minor issues with the company, but always were able to resolve the issues with the company, without the help of a third party. We moved to a new home last year. To begin with, we were not told our account would change and we would need to set up a new user name and password to log in and pay our bill. I kept logging into our "old" account looking to pay a bill that was well overdue. Finally, they called and let me know I owed them two months worth! Ever since December 2012, we have been having issues with our internet. It goes in and out several times a day.

I had Cox internet service for 6 months without any problems. Unfortunately I made the fatal mistake of moving and then everything went bad. At Cox when you move, they start you over with a whole new account, which I was not aware of. I moved ten miles from my original location. After they set up my new account, I never received a bill. I had set my account up to receive paperless billing, but once I moved, that stopped happening. I later found out it was because I had a 'new account' and had not set it up for paperless billing. I was not receiving a bill via email or mail. I was unable to access my account online, as it no longer existed and I had never been told it would be a whole new account. When I would call and inquire about the bill, I would get bounced around to 3 or 4 different people who would each spend 20 minutes or so trying to sound really professional as they told me that basically they had no clue why all the problems on my account and that they couldn't help me.

I had Cox in AZ for a year with no problems. I moved less than two months ago. I have had service disconnected at least four times since moving. They say it's for non-payment but I didn't get a bill. I made a payment at one of the stores and the rep typo'ed my account number for the e-check. They charged me $25 for a returned check fee. After being at that same store and spending over an hour on the phone with billing, they decided to credit that charge back. They finally sent me the next bill. I paid it in full at the store and have the receipt stapled to the bill. Last night, I was disconnected again. They said it's for nonpayment of my previous service of $91. The problems with this are: 1) In my monthly bill, there was only $39.99; 2) They bill you in advance and the termination date was before the end of the month, which would have left a credit; and 3) If it might have been for not turning in the cable box, it was transferred to the new account and I was using it.

Very poor internet service. I pay for the premier service and it is just as slow as any other of their services. The internet is down several times a day or slows to the point where it takes minutes to load the MSN home page. We have had Cox check our internet and they said it is fine. The computer has been set up on different systems and they all worked much better, therefore, it must be Cox. We had the same problem several years ago in another area in Kansas and they finally had a technician come in from another state. This technician worked on the Cox side of the system and the internet and cable became very reliable and fast, not so here.

I called Cox to acquire internet IP address, subnet mask, default gateway, DNS for router configuration. The service rep placed me on hold twice after she told me to call "the manufacturer". After I explained that this answer was inappropriate, she then explained to me that I couldn't have the information unless I changed to a commercial customer (not her exact words, interpreted from some confused rant of nonsense after which I asked if this was the case explicitly and she confirmed) without any explanation why.

I have several accounts with Cox Internet. I used to have phone and internet but got so angry with their billing practices that I cancelled all of my phone service, and now I just have internet until I can find another service in the area. I am constantly trying to simplify my accounting by signing up for online bill pay since I manage over 40 properties. So I signed up for EasyPay last November on all of my accounts, or so I thought. Well, not so fast.

One evening, out of nowhere, I got a call from Cox Communications offering me a free Internet service upgrade for 90 days. I accepted and told my husband to note whether the upgrade seemed to make our service faster (he saw no difference). Then, I got my monthly bill from Cox and they had actually charged me for the upgrade. I called to complain and ended up speaking to a man who didn't speak great English. He was very skeptical of my claim that I had been offered a free upgrade. I asked whether they shouldn't have some record of the deals being offered to customers, but he said he hadn't heard of it.

More out of necessity rather than choice, and because of monopolistic company’s dominance and control, I have been a subscriber of Cox Communications cable and internet service for some ten years in Las Vegas. My experience has been that of constant complaints for over charges, escalating bills, rude customer service, false representation of quoted rates for service, deception and misleading information - all without fair explanation. As a disabled senior citizen, with excellent rental and bill payment history, I therefore add this complaint to a long list against Cox Communications and other media controlling entities.

We moved to AZ and chose Cox, even though we had heard terrible things about them. All reviews of their lack of service are true. First, if you have HD, they do not provide any HD even though they state it's HD cable. We kept looking at the picture thinking it was our TV when it was not. Voice and picture were always off. Then we moved to another city in AZ and chose DirecTV (What a huge difference in picture; it's amazing!), and we got a bill for one thing and then I looked on our bank statement and they charged us the full amount of $131 and some change when it was to have been $52 and some change. I spoke to "Customer Service" - and I use that phrase loosely - and they are completely useless. They can only send me a check, two weeks from my complaint, or I contact the bank. Seriously folks, do not get Cox!

Cox advertises its high speed internet to be up to 3mbps. In reality, it is almost 1/60th that speed. My internet speed is 4.64 mbpm or 773kbps max. My average speed is only 56kbps.

After having their service for one year, I cancelled and bought a Roku. It's the best thing I ever did. Next thing I know, they slammed me with all these hidden fees and charges. When I paid them online with my checking account, they charged me another $30 for entering a wrong number and the payment not going through. Really? Isn't that what good customer service is for? Obviously, I want to pay my bill the same way I paid this whole last year. And forget their online help. No one is ever responding to emails. I hope they lose tons of customers in 2013. They don't deserve our money.

This company sucks. Email is always out. My bill was backed up due to no power from the storm, and they penalized me! And there are nasty, condescending people on the phone who have hung up on me several times and treated me like a numb nut. I can't believe they get away with this kind of crap.

I would really rather talk to a real human. I keep getting daily e-mail from Cox in reference to some fraudulent activity on my computer. Cox has done everything to not take care of this situation. I have stated over and over again, that they must have their wires crossed and that the system I use is for work. I have been feeling harassed and badgered and accused of activity that I have not done. I resent that my work ethics is being compromised by false accusations. Please have a real person call me so that this issue will be resolved without further damaging my work situation.

I believe the lack of connection is where they suck at it. Before, I was paying for a 1MB and I had disconnection issues. The tech told that it was the speed and then I upgraded to 3MB. Still having the same issues. I don't understand the government protecting this big company with copyright and this and that. What happens when they lack services to the consumer? I mean there's not too many choices out there. I hope they make laws against this company.

I consistently experience slow internet connection especially at night, latency, and drop connections. And every time I called customer service to complain, they told me the same procedure - restart the modem or router, connect my computer directly to the modem, or run speedtest.net. And sometimes, I get "lucky" and the connection "improved" or the speed test is showing "favorable" result. However, when I do the speed test often enough, I will get inconsistent results or I get latency error because the internet connection has been dropped. I assume that their communication equipment has been stretched beyond capacity without plan to upgrade. I will definitely be on a look-out for alternative, though unfortunately, the landline in the area has been monopolized by Cox Digital.

Cox's overly aggressive email blocks important email. I cannot report spam to other ISP's because Cox blocks it. It drops features like web pages in favor or a measly backup storage.

I have been monitoring the speeds of the two internet adapters I have on my computer. One is a built-in RealTek device that runs at 100mbps and always averages at around 20mbps download speed. I also have Marvel Yokon gigabit adapter installed and when I checked the speed of this card, it can break the 20mbps barrier on average and get into the range that Cox describes as up to 30mbps. All this sounds good so far. The problem is the gigabit adapter connection always stops somewhere after 300 million to 400 million bytes is downloaded. This makes watching streaming shows difficult as I have to reboot my computer once or twice every show in order to restart the clock at the higher speed.

My elderly mother-in-law is tired of having to pay $200 a month for her Cox bill, so she called their customer care line to see what she could do to cut the package price down. They treated her like total garbage, speaking over her head and very condescending. When she decided, just today, that she'd had enough and wanted to cancel her service they were completely unhelpful, and even hung up on her instead of trying to help her through the process. Aside from the fact that their line qualities are horrid, their customer service for the elderly in particular is deplorable.

Do not get Cox. It's horrid the amount of buffering I have every single day for watching a 2-minute YouTube video. My computer runs perfectly, and my connection is horrid as all hell unleashed. And their customer service is horrible. You call them, and they tell you they're running perfectly fine. I've analyzed my computer thoroughly, and nothing is the matter with my computer. They cannot run a company. Do not subscribe to Cox.

I cannot forward anything with pictures to my contacts. Some of my Cox internet friends have the same problem. They also say Cox refuses to do anything about this. Do I have to use another provider?

Cox Communications is the most unethical company I have ever dealt with. Not only that, but they have a total lack of concern and respect for their customers. I could fill pages with evidence. But the reason I'm posting this complaint today is because I just found out that the whole time I was signed up for one of their bundle packages, I was not getting any discount on my services. The reason? I do not have digital cable. That's right. Even though, they lead you to believe that if you sign up for all three services - cable TV, telephone and internet - with Cox, you will receive a discount that you would not receive if you did not have all three services. You will not get any discount on those services unless you have digital television! You will pay the same amount as you would if you only got one or two services from Cox. I called their service rep and demanded to know where that information was when I signed up. He could not tell me and I still have not found it.

I am a graphic designer. I have been noticing since roughly a year ago my connection to the web has slowed dramatically. Netflix? It slows to a crawl and needs to buffer and adjust stream speed as mine is too slow, so I don't enjoy Netflix anymore. World of Warcraft? I've been playing it for close to maybe 5 years now and I gave up last year as I was constantly disconnected or had major latency spikes in game that lasted up to a minute. Surfing the web is a nightmare as now most sites have advertising banners and animations, so I can not watch or read anything without having to refresh, refresh and refresh the window. When I upload or download files to Dropbox, BaseCamp, Youtube, Facebook or just try to read a news story, I know I am in for an unpleasant reading experience.

Since the last few days, Cox’s service has been very disappointing. Every 5 minutes, we lose access to the internet, and at least once a day, we need to restart the router and modem for them to work.

On 2/8/2012, I phoned Cox Tech support due to my phone and internet not working. I patiently walked through her troubleshooting process. After 30 minutes of taking all steps, she requested and debating if my own equipment was malfunctioning, she stated that there was nothing else for her to do and that my computer was at fault. I explained there are other devices in the home that will not connect to the internet and the problem was on Cox's end. Finally, I asked for a supervisor. The supervisor advised me he would reboot my modem and call me back. Within minutes, my internet was working.

Again, my cable is tiling. They have been out about 6 times and still this morning I woke up and all my lower channels were totally out, some of the upper channels were severely tiling and the pay channels were working fine. I am so sick of this company right now. They charge way too much money for substandard service.

I have been having problems with my internet since I've had it for almost a year now.. we decided to get the highest speed internet which cost us 60 bucks a month which is outrageous! The fact being it's slow half the time, the page doesn't load or says we don't have connection when we do. We have called Cox many times and all they can say its your equipment oh okay, that's funny because it worked just fine before then. So we changed routers out and modems and so on so forth. Same problem, I think it's there system if everyone is having problems it's not our stuff it's theirs and they need to get it fixed I'm about to close the account out and find something faster and better!

The signal was constantly tiling or frozen for the past 4 days. We were watching only old CDs. The service just came back on. Previously, there was no explanation. Then, near the end they conceded that the system was down. I have received no reimbursement for services. I am extremely frustrated with a residential phone line that during a phone call and not a fax comes in, the fax machine chirping starts after two rings. Several technicians have been out but not one has fixed the problem. Also, I am furious that they replaced Versus channel with NBC Sports which has almost no outdoor sports, hunting, fishing, and related programs. I have been constantly requesting the Outdoor Channel but they give me no response or options. I am very angry.

Like everyone on here says, the internet through Cox high speed. Good luck streaming Netflix. Good luck with it not dropping out when in the middle of something. Go out and find something better. Cox sent out a tech who replaced my modem. I had to pay for that. I got in touch with a tech on the phone who admitted that it was a wide spread equipment problem in my area. I pay for Netflix. Sometimes it works. But it always drops during a movie. Not once has it not dropped. It always loads and reloads and reloads. Then I get a sorry service unable message. And Cox always says the problem is on my end. Even though they sent out a tech to fix the problem on my end, it is still not working. It is an arrogant company. I hope they go broke.

We paid for 25 mb service yet never received more than 9 mb. Technicians came over, redid the installation, gave us equipment because they always stop working. No help from them. After 2 years, they keep raising rates but get same mediocre service and never what we're paying for. We had to downgrade our services to afford them and now there's a new rate hike coming. I've had enough!

Over the last few months, our internet connection has dropped numerous times, and the results of numerous internet speed tests are horrible. We are paying for their 27 mb DL speeds, but average no more than 7 on a great day. We've reported this to Cox several times and receive the same reply each time: it must be your equipment. It is not. Cox refuses to address this problem that is obviously affecting many, and refuses to take any sort of action to correct.

Cox is a poor excuse for an ISP. Time and time again, the internet drops out for hours and/or days, whenever it rains. After calling and speaking with a CS rep, no service to fix the problem was offered free of charge. My suggestion to anyone reading this, is to go with Verizon Fios.

I've had Cox for over 30 years. When I got an internet connection from them, I was promised a personal website. On December 6, 2011, all websites were pulled down, and my site was gone. No notification was sent. I'm very, very disgusted with Cox.

It's not our computer's fault: 6 to 11db on a good day. Cox phones didn't work for an hour before this post and they went out 8 days ago the same time of day; it's unusual. The problem is the internet, eeak signal, scores miserably on packet test, esp uploads. This is everyday in our residential neighborhood. Cox has sent techs and supervisor when they say they will. They replaced the cable to my computer free, they put an amplifier at the entrance, but the service at the pole is packed with no room for expansion, and they say there's nothing else they can do to improve the speeds. I bought their new modem, that didn't help the problem.

I originally tried to access an episode of Leverage on TNT. I was denied because the installer did not tell me he entered a password with a cox.net to install my router. Now, I try using new password and the program refuses to stop loading mode. I can't wait until FIOS is offered in my area and I can leave your monopoly!

Cox erased all my family photos that were stored on their Media Store and Share system when they decided to move to another online file storage system. They gave me a 1-week notice before they erased the files. Cox only expressed arrogance regarding my complaint to them.

My Internet service from COX is intermittent.

I have been having too much trouble since the connection date. By phone they would tell me one thing, and then they would do another. There is no discipline in the service and all of them lie. I need a credit for all of the days that I have not had clear service. I know a lot of people that agree with me about you guys. What a shame, a big company like that!

We have subscribed to a Cox essential package that provides download speed of up to 3mbps and upload speed of up to .38mbps. Every evening, my download speed drops to 19 kbps or .19 Mbps. Let's not even talk about upload. I have to reset my modem every day to make my speed go up to 3mbps and it's getting ridiculous. I have changed my PC, router and modem. I even called for support multiple times and had technicians come to my house to fix my problem. The main issue is once I reset or reboot my modem, my speed is just fine for a few hours or sometimes for a day, so, the technician is always telling me that everything is working just fine when I call.

We have subscribed to a Cox essential package that provides download speed of up to 3 Mbps and upload speed of up to .38 Mbps. Every evening, my download speed drops to 19 kbps or .19 Mbps. Let’s not even talk about upload. I have to reset my modem every day to make my speed go up to 3 Mbps and it’s getting ridiculous. I have changed my PC, router and modem. I even called for support multiple times and had technicians come to my house to fix my problem.

I rated above as 1 for bad. I was not sure how your rating system works. I had constant problems with internet. The kept blaming my computer, router and old lines in neighborhood. I have spent $2500.00 on their (techs and office staff) suggestions that it is my router and my computer. I bought new and still got the same problems, sometimes worse. I called to get high dollar best connection from them. And I was told that I would have to pay for a service call. So, I passed on spending more with them. They are so quick to blame routers and computer before they even look into anything. My connections are wired except laptop, so router is not an issue anytime. My computer is new and the fastest I could find with the most memory. I have spent money on their so called professional advice with no improvement. They do not realize the time and money people spend listening to them and trusting the same old story. They should be responsible for their lies and mis-advise.

Cox said 3 times they'd come to my apartment to install the internet, and they never showed up. When I called them to say that I was no longer interested in getting their internet, they tried to convince me to schedule a 4th appointment and were angry when I declined. I wish they'd acknowledged that their logistics are messed up sometimes and that they might try something different. Instead, they suggested I go through their broken process yet again.

I was checking my website when I read a post that is still on my site, that probably only Cox members can see. The title read "Scam Blocked" and the webpage was saying I had clicked on a fraudulent link in an email that said it was Cox and the site has been blocked. I then checked more of my co.cc sites and found that they all were blocked. I then checked other co.cc and found they all were blocked.

Throughout this year, I have had on and off service issues with Cox. My modem lights will run all green but I have frequent and sometimes quite long-lasting service interruptions or poor connection issues - so poor that I can't load internet pages, connect to anything or do any work, sometimes for hours on end. I might be connected for literally seconds with a single pingtest.net "A" connection only to bottom out to an F a few seconds later, etc. I have gone back and forth with Cox, doing the same tired "unplug your modem, etc" which doesn't fix it. I have had techs come out to look and they say everything is set up properly (I knew that) and have no idea what's wrong. It might run essentially fine, B or better connection for a month, but the last few days, here, in Sept. 2010, I've had about a 30% connection success rate with anything.

I got Cox Internet service since October 2009, and I pay $65 per month for their better service which provide up to 25Mbps download speed. My download speed was always between 30Mbps (mornings) and 20Mbps (nights). Suddenly, during April 2010, my download speed dropped every evening to as low as 6 to 8Mbps. This happens anywhere from 19:00 until 00:30 nearly every night. During daytime, the circuit is working well. Cox will only come out during daytime to "fault find" the circuit but cannot find anything wrong (we know it--at night time, the circuit in the area gets overloaded and they do not want to put in an additional node). Cox does not want to sit here at nighttime or make someone available to test the circuit when the problem occurs.

I had continuous problems with my internet connection. Finally, I had someone come out and replace the modem. I still had no internet. Cox insisted the modem was working and the problem must be with the computer and she (customer service person) would tell me what to do on my computer to solve problem. I have had very bad experiences with Cox customer service and declined. After various attempts to fix the problem, I called Cox again to have a service technician come out. They set up an appointment. Interestingly enough when I got home from work, my internet connection was fine.

I have had the "basic" $21.95 internet access cable rate for four years. Without any warning, it changed to $29.95 but they still list the $21.95 rate as available and not just an introductory special. Between 3PM and 7PM, it is impossible to log on and stay on the cable because the circuits are overloaded. Five, sometime ten minutes to get a home page, 2- 5 minutes for a page to load. Then it just kicks you off and disconnects you.

About 8 months ago, I was forced (by Cox) to get a business account due to the large volume of emails (group emails) that I send to business clientele. Since the institution of the new account, I've had no less than 5 or 6 times where my email service has been shut down, apparently, by their "Spam House". I've followed all directions given by their Tech team (I'm sure I've spoken to everyone there) and today I'm having the same issues again. Supervisor Tracy has sent another (4th or 5th time) message to the Atlanta email "team" for a quick resolution to today's issue (last time this happened, it took 5 days to fix the issue). I'm wondering why I was forced to get a business account when Cox is not allowing me to do business?

We have had continuing service interruptions for over five months. Cox has replaced cables, digital service boxes (3 times) and adjusted incoming signals. All service calls have resulted in only temporary corrections. The main problem - which continues - is intermittent sound service. We pay over $220/month for this service and do not feel we are getting the benefit of reliable signal delivery.

I was forced by Cox to purchase a business internet connection to send bulk emails. Service has run for 5 months with little problem. Now, they've shut down my emailing capabilities ... 5 days now with no explanation. I talked with several reps who passed the issue onto another (or said they did). And still, there is nothing. If you want "service", don't choose Cox.

My internet connection speed is only 100 kbs for my cable-based internet. I have just spent 13 minutes waiting for technical support to respond. I have decided to hang up rather than wait more.

Recently, my internet service has slowed down. This is the second time it has become slower. Both times, it was at the same time Cox was advertising a new "faster internet" service. I wonder if this is a way to have people upgrade to the faster service and pay more. I know it is not my imagination, and I do not have the sources to test my opinion. I have a very limited income. I am disabled and collect only Social Security monthly. I use my computer for emails, news, web searching, and games for enjoyment. I cannot afford to pay higher rates for fast speed internet.

Cox is upgrading their email service. As a result, I cannot open any of my emails. This started intermittently about 2 weeks ago and is getting worse. It is now 1:00 in the afternoon and I have not been able to open any emails all day. This is my business email account. Cox is putting me out of business. I called Cox and they told me that they were "upgrading" their system and they were having problems. They have no idea when it is going to be fixed. This email account is for my personal life and my business. Cox is putting me out of business.

In their broadcast ads, Cox constantly boasts that they have always had the fastest throughput speed of all the home Internet service providers. I've always found their claims (i.e., those about speed) to be hype because I've never attained anything like what they promised in the 4 years we've had the service. I called the other day to discuss our charges because they've risen sharply recently. I was floored to learn that our package includes the fastest speed service available, up to, according to their ads, 125 mps (mega bits per second)! That's one helluva claim to make for a consumer-level ISP. I know neither of our computers gets within 100 mps of that speed. Our computers aren't the very fastest available, but they do have dual 2 GHz processors and "more meaningful", a very respectable BUS speed of 667 Mhz. There are several, if not many, sites on the Internet where you can get your ISP's throughput speed tested. I went to several on both computers. The highest score I got on either computer was a shade over 19 mps, a far cry from the advertised 125.

I signed up for high speed internet service in June of 2008 when I moved into a new apartment. The monthly rate for internet service of around $40/month was direct debited from my account for the first 3-4 months. After 3-4 months, Cox Communications began charging me for an additional $20.00 a month. I noticed this increase in fees only this month when I was reviewing my banking records. Cox does not mail monthly statements as I signed up for email statements. However, these email statements do not indicate any charges. Apparently when I initially signed up for internet service, Cox also signed me up for Basic Cable as well and made it free for first several months, without notifying me. They then increased the monthly charges after normal looking charges for internet service went through for the first few months.

Tom ** help me first. He ERASED all my emails. When I asked him if he could get them back, he said no. At first he was nice, trying to explain why. Then he said he couldn't. I called again talked to John **. I still only wanted to know if Tom or himself could help me. On speaker phone, not only were they laughing quietly, but, they seem to know who I was from the first call. At this point I still want to know what where my emails went! They both couldn't answer my question. TIM ** the person who is in charge, makes me feel like dirt. Remember all I need to know is what happened to my e-mails. They must have been in the same office, I can't hear all that well. That's why I had the speaker phone on, and people laugh at you, or at me I cry!!!!

As a Cox Internet customer, my account was suspended on 12/03/08 without any advanced warning or notification citing security reasons. The local customer service agents gave me their security department number 800-753-6085 which continued to gave me busy signals throughout the day and night. Without any way to contact the department, my Internet service was not able to resume according to the local service agents.

I signed and paid for a Premium service with download speed up to 15 Mbps and upload speed up to 2 Mbps. What I am getting from Cox is: download speed at 7-15 kbps and upload sped of 5 kbps. These speeds are slower than an ancient Dialup! The modem resets every 2 minutes (1) and idle for several minutes. The bottom line: totally useless Internet services from Cox. Cox has a monopoly over the cable Internet in this area (Area code 22306).

I signed up for Cox internet in August. I called up their tech support, they indicated after running though several tests, they had to send someone out because there was no signal. They said there 'may' be a charge' but that 'more than likely', that would not be necessary. They send the tech out, he comes in to my place, and just starts testing things without asking me anything or telling me this is going to cost me a service charge. He tells me the modem I bought from them no longer works, even though as he admits, it appears it should be working. He tells me it is now just out of warranty and I need to buy a new one. I agree and he installs it for me.

Cox changed the modems recently. My internet inexplicably failed last night. Technical Support insists that there is no problem. In general, I felt that they were seeking to blame me for the problem. It seems that some people reflexively adopt this approach when they handle complaints. I felt Bridgett was such a person. They do not know whether the modem's drivers are preloaded on any of the commonly available OS (Windows or Mac OS X). They won't make the driver available for download or by email to my work address. There are long waits on the phone. Can't these cable companies do anything right?

I have been complaining about my internet connection with Cox being slower than it used to be. I have been subscribing and paying for the premium internet package which costs me $59.95 per month. I have been suspicious that my internet connection is being shared by another party, and when I log onto the internet, I am redirected. Recently upon getting no satisfaction, I decided to let all my Cox services expire by not paying the bill. After I was no longer able to access the internet or cable stations on my TV, I somehow still managed to access Live TV in my Windows Media Center. It would seem logical that if my ability to access the internet and cable stations was discontinued, I should not be able to use Windows Media Center either.

I am attempting to transfer my services to my new address. I set up the service transfer several days in advance to be performed on 6/7/08 (the day I moved to the new address), but the dispatcher never showed up to hook up the cable outside the house. I have talked to several representatives at Cox, as well as two supervisors, but continue to get the runaround. They apologized for not showing up, but said the first soonest reschedule date would be 6/12/08, even though they dropped the ball. Both supervisors assured me that they could expedite the request since it is their fault, but I continue to get broken promises and I fear that it will actually be 6/12/08 before I'll get the services. That would be six days without service. They are not making this a priority as they do not care and claim that no dispatchers are available to come out and hook up the cable. We are talking about a 3 to 5 minute job here to hook up a few wires outside of my home.

I transferred my service from one address to another. The tech. came out and set up my internet and cable services. When he was finished installing my services, he waited until I got into my email address. As I did, everything was fine. The tech. was on his way out when I noticed I did not have the channels I previously had on my service. I ran out to let him know this and asked him to wait. Well, I called into the office. A Cox representative said he was going to send a signal and when he did that, my internet went offline and I smelled something burnt in the air. As I was on the phone, I told the rep. that something was wrong and he put me through to an internet tech. After speaking with this tech, he said to me that the signal that was sent caused the problem and he gave me the information to call HP. I called HP and they told the pricing on the motherboard.

I have a publishing business of several magazines. We have been using COX Cable for quite a while with no problems. One day our service went so slow that the Google homepage took seven minutes to open. I have emailed their service center, called several times to waste hours with their stopping and starting modems, etc. Finally, someone came out to check on the service. He first said it was my cache. After realizing this was not the case, he hooked up his own laptop and stated that his was slow, too. He hooked up a small box which seemed to have made the problem worse. I still have a cable service that times out even when downloading my emails. This company has now cost me a lot of money. I depended on this service (they have a monopoly where I am) to keep my business running. This company is lazy and their service is beyond reprehensible.

My Cox digital cable box had not been working correctly for several weeks. When the technician arrived on 12/4/07 he said the box was faulty and would have to be replaced. The tech replaced the box that afternoon. That night around 11:30 p.m. my wife saw an unusual bug crawling on the floor. She killed it and showed me the remains. I did not recognize the bug either. The next day, Wednesday 12/5/07, when I arrived home from work my wife said she had killed 10 more of the bugs. By Thursday evening we had nearly 2 to 3 dozen of the bugs and knew there was a problem. I started looking everywhere in the house that evening and when I found several crawling on the entertainment center in varying sizes I started back tracking to when the first bug showed. Just a few hours after the new cable box.

We have had daily outages of our internet service. Cox has no system to report poor service. They only have a support line to help you reconnect once you have lost service. Much of our work is dependent on online resources, our children do much of their school work online. This cost us an average of 600 per month in lost time.

In August of 2006, I moved to a new address. I ordered Cox Premium internet service which is 10 megs down and 1 meg up. For the first three months, it worked awesome. Around the end of November of 2006, I started to have slowness issues with my internet service. I could run a Ping test to any address and I would get between 5 to 40% packet losses. I called the internet support help desk and they looked at my cable modem and after about 20 minutes of troubleshooting, they decided to send out a tech to see if he could fix whatever issues I was having because it didn't seem to be a problem on my end.

On August 24, 2006 I opened a cable and high speed internet (HSI) account with Cox Communications in New Orleans. I paid $215.31 upfront, which was immediately debited from my checking account. Within a few days, the technician arrived and installed both cable and HSI. From that day to Nov. 22, 2006, I had no more than 2 hours of uninterrupted service. I had 12 service calls - each time it was a different technician and was clueless as to what the previous technician had done. I never had HSI or cable for more than 1 hour, then it would drop out. After the 12th visit, I finally gave in and canceled the account. I spoke to Juanita in customer service, who investigated my claim and told me not to pay anymore; that once I returned the cable modem, the remote and the cable box, I would be credited the original $215.31. That seemed fair to me. Why should I pay for service I never received?

Cox internet service has been unavailable for 3 days in a row in the evening. What are my recourses or options for recovering my loss of service?

I have called Cox to complain and spent 20 minutes with a techie on the phone who basically concluded that my computer had plenty of memory. We deleted some temporary internet files, which sped up (fractionally) for about 2 hours. Now, I'm back to watching a frozen screen, and as far as I know I have no recourse because Cox seems to have a monopoly on this service. (Moreover, I was billed excessively for cable tv services I asked to have terminated for three consecutive months.) It's an outrage.

On spending $60 per month on cable internet access for several months now, plus $40 on cable TV, the ISP service keeps cutting out. It is great while it lasts but Comcast cannot keep the signal straight. Repeated home services yield no result, going back to dial-up.

My husband and I are customers of Cox Cable. We have phone service, cable service and Internet service with them. A few months ago, I called Cox and requested 2 additional outlets be put in upstairs, one in my son's bedroom and one in the master bedroom. My husband and I were charged for the 2 additional outlets. Since then, we have experienced occasional "tiling" on 4 different channels on all three televisions upstairs. Sometimes, the channels will not even come in. I called Cox back and they sent a technician out to check on it. When he arrived, he checked the connection downstairs and each bedroom connection. What he found was all the bedroom cables were running off of one. There were splitters connecting each bedroom television with a signal booster box in the master bedroom. He told me that he could correct it and would set up an appointment with me.

I have used Cox Cable's high speed Internet service to access email for over a year. As of last week - with no warning - Cox has blocked Port 135, which prevents me from accessing my email. Cox claims that this change is necessitated by the Blaster Virus, directives from the Department of Homeland Security (DHS), and federal legislation. I have checked with Microsoft. I have read the DHS material. Neither Microsoft nor DHS state that Port 135 needs to be blocked. I have also checked Verizon re: DSL and AT&T re: their dial-up service, and found that neither block Port 135. I believe Cox is trying to get more money for the same service: they suggest that if I get "business" Internet service, I will be able to access Port 135! What can I do?

I have had cable internet service with Cox for a year. About 6 weeks ago, my service began going out in the evenings (unable to stay connected to the internet). After several calls to their technical support line (and them telling me it was a problem with MY hardware) a service rep came to my house on 7/10 and determined that there was no problem with my hardware or any of my cable lines. He stated the problem was in fact at the location where all the local houses link into Cox's lines. He also indicated that Cox would need to send a rep to fix this within 24 hrs.

My "Cox High Speed Internet" service suddenly slowed down starting about a month ago. My efforts to contact Cox were very painful. I called them on the phone and was told by a recorded message to use their online support. After waiting around 45 minutes (because there were dozens of unsatisfied customers ahead of me), I was told that my problem couldn't be solved online and I had to call them. I called them back and after waiting on the phone for over half an hour, they performed a few diagnostics and I was told there is nothing wrong with my service. I believe there is. It used to take maybe a couple of seconds to bring up my home page. Now it takes around 40 seconds. Have you had other complaints about their service? I know their customer service sucks!

I have complained over and over again without any relief to cox high speed internet about their terrible latency problems. I have heard everything from "You are on the old analog cable" to it being my computer, but no help. The only time my connectivity was decent is when I had contacted the local consumer complaint division here in Fairfax County Virginia. They tried to help, but even they got tired of hearing from me after a while. I am not asking for perfection, just to get somewhere close to the 1500 mps that they advertise, consistently. I would settle for a consistent 800 mps. I am an internet gamer and cable is the way to go unless it is terrible like Cox.

I tried to get cable internet service and was told that I could not get it unless I also subscribed to their cable tv service. Checking the internet, I found other high speed cable/tv companies that did not require you to subscribe to their tv programming to get the internet access.

I sent a payment to Cox on January 2, 2003. It was received and cashed by Cox on January 3, 2003. My payment was never credited to my account. I have contacted the company that I purchased the money order from. They have advised me that I have to pay $20 in order to receive a copy of the money order and proof that it was cashed. I can pay the $20 upfront to receive the proof that Cox did cash the money order. After this proof is received by Cox I would like to be reimbursed the $20. For it was Cox's error that my payment was not credited to my account.

You ask: What happened to me? It happens every time I use the internet via COX CABLE... Pop-ups!!! BY THE DOZEN! SOME, I CAN'T GET RID OF WITHOUT ACTUALLY HAVING TO ZAP MY COMPUTER, which is counter to all of your own advice. I PAY MY COX BILL. I am billed by cox for the service for which I contracted. That does NOT include being forced to look at and spend time trying to rid my screen of unsolicited advertising. If you bought a pair of slacks and found that the seat was lighting up, advertising something (i.e., another law firm), would you think that's fair, inasmuch as you had PAID for the slacks? NO. Of course not. Same principle. I want COX to stop making a pest of itself with its side-money pop-up ads. I PAY FOR COX SERVICE. It is illegal to force me to pay again with my time, dealing with pop-ups that COX contracts for, for its own income. And I'd love to hear your response to this...if you can whomp one up.

I had a six month deal @ about $55.00 for cable plus and high speed internet. When that was over I was told cable would be $105 and internet $34.99. Didn't get a bill for two months. Cable man came by, left note saying I owed $381.29 and cut cable off. Sent me a bill next month saying I owed $558.10. Need to come get your box. I will never use your service again.

Well, well, well. I've had Cox high speed internet for about 6 months now, 2 of which I had exceptional service. The remaining 4 have been crap!! I primarily use it to play games online. I can't!!! I get connection interruptions to the point were its unplayable. I called Cox and they give me the run around. No one knows what to do and how to remedy this. All I hear is "there's no guarantees" Ahhh but it was working fine when I first got it right?!... I hate it and if I could find an alternative I would... This is BS, paying for a service I can't use.

August 12, 2002 - During a lightning storm, our 2 25" color television sets and cable modem "popped" and stopped working. August 14, 2002 - COX rep came to our home and determined that ground wire was never installed. After 8 hours on the phone and in the Cox cable office, another representative was sent out to our home to pick up broken TVs and modem and purchase replacements. We were told that replacements would be "equivalents" (e.g. 13" RCA). We refused and stated we would speak with the supervisor the following morning. August 15, 2002 - Went to Cox cable office - was told supervisor in "all-day meeting". Left message. August 16, 2002 - Left 2 voice mails with no reply.

On my July 2002 COX cable and internet service bill, I noticed that there was a Cable Modem Rental of $15.00 on my bill. I had purchased a cable modem and returned the COX owned one quite some time ago, so I called customer service. They informed me that their records show that I returned the cable modem in June of 2001. They then told me that they will credit me for the last 2 months, for a total of $30.00. I asked about the additional $150.00 that they had charged me, and they replied that they could only go back 60 to 90 days for billing disputes. Apparently, since I had not scrutinized my bills each month, I was at fault and there was nothing they could do. Since I subscribe to COX cable, Digital service, Internet service and phone service, and so did not notice the additional charge on my bill.

Cox Communications is extremely unreliable and claims "high speeds" that are not consistent to the standards of cable modem download speeds. They think most customers are stupid, don't know what they're talking about and will place blame on the customer. I have done many download speed tests and pings. None of which LIE. Cox acknowledges the problem, yet they do NOTHING to fix it. All they tell me is that I'm "technically" getting 'high speeds' essentially because I at least have a connection. That is complete BS, especially when we get speeds that are the same as those of an ISDN line. It is ridiculous to know that my three apartment-mates and I have to surf the web with speeds of a dial-up modem and yet are paying for the high rates the cable company charges.

Due to an internal accounting error (this is what I was told). Cox Communications disconnected my home phone twice in the past 6 months. Before the first disconnection, I contacted Cox because my phone bill seemed incorrect, and this was the first time I was informed of the internal error, and I was told that a note would be submitted to "accounting", and I should ignore the outstanding due amount, and just continue to pay the current balance due. Obviously this did not happen, and I continued to go round and round each month I got my bill, with multiple customer service reps who continuously do not fix the $60.00 error. At this point, I am going to have to pay the amount once my phone gets reconnected just for peace of mind. But I would still like to file a complaint since I feel that they have not handled this correctly.

I live on the outskirts of Austin, TX, which is serviced by Time Warner Cable. Time Warner offers Road Runner internet service, which several of my friends use and love. Unfortunately, I cannot enjoy Road Runner, as I live outside the Austin city limits, and am forced to use Cox Communications as my service provider. This has got to be one of the most absurdly awful services I have ever had to pay for. The cable modems they provide look like they were bought in bulk at some flea market somewhere. When they have been on just a few hours, they got hot to the touch, even in the winter. When they overheat, the modem starts blinking and the connection is lost. I have called their tech support, which is a joke. I know a lot about computers, and it's frustrating when I call a company for assistance with THEIR product and know more than their employees.

Got Cox RR 4 months ago. It worked fine for about 2 weeks then it started. No access to Gateway server. If I got access, it was slower than dialup. Called tech support (at least 30 min wait every time). They blamed the cable to my house. 2 days no service then tech came out and checked cable. Nothing wrong with it. Had service for 2 or 3 days then it went bad again. Tech support claimed my modem was bad as I owned my own and did not rent one from them. Called Toshiba the modem brand I have (long distance call at my expense). They agreed to replace it but informed me that it was not the modem and they knew about Cox blaming it on the modem all the time. I asked them to please let me know if it was the modem as Cox had told me. I was then called back by Toshiba and told there was nothing wrong with the modem I had returned.

To add insult to injury, I have not been able to contact Cox by any means. When I call Cox, I get put in a queue whose stated length is 20 to 60 minutes. I have waited on the line for more than one-half hour without talking to anyone. I have gone to their website (from work) and found that the part of the website that might accept a complaint does not respond. It appears that Cox is stonewalling their customers. I am planning not to pay the part of my bill relating to internet service.

About six months ago, my family ordered Cox Cable internet access to replace the dial-up that we were paying for. It cost more, but we thought that the extra speed was well worth it. The last thing anyone wants to do is sit around and wait for stuff to download. That's exactly why I'm so disappointed with Cox Cable. For the last month or so, the connection has been slow - at times, worse than that of a 56K modem. It just now took me almost two minutes to connect to consumeraffairs.com, and it's almost 10:00 on a Sunday night.