Cox Communications High-Speed Internet Reviews

I've been using Cox Communication for years. I have their fastest internet service for playing games and for watching TV with my computer or smart tv. This month they've raised my bill by around $150 per month. They are saying that I download too much, which I guess means that I watch too much tv. If I'm able to stream services how can Cox bill me for what I use from Netflix or Hulu? What in the heck is going on?

I have the premium internet package 300Mb down 50Mb up, cannot watch a 30 minute program on DirecTV Now without constant buffering or just disconnects from my Prime TV box/DirecTV Now app. I had U-verse at 75Mb down and 5Mb up before I moved into an area that U-verse doesn't cover and never had these issues. I have a Netgear DOCSIS 3.0 cable modem which was the only one they had listed on their website and my data is great but for some reason I can't watch streaming television on their network. Going to change to another provider as soon as I can.

I moved to Nevada from Colorado and was not familiar with Cox Communications, so I figured I'd give them a try. I am working from home and my children also homeschool, so we needed internet right away. I called Cox, and as a given, was told of all these fancy promotions. I advised the girl on the phone that I was only looking for internet. She refused to take this as an answer from me and tried to convince me many times that I needed all these extra services. I told her all I need is internet and I need it quickly so if she couldnt handle pricing it for me, that she needed to get me over to someone that could, or I would resort to calling CenturyLink. Then all of a sudden, she says she is having computer issues (magically!) and will get me over to a supervisor. So I tell this lady the same thing and so she tells me that she can get me a special deal - a bundle package of TV, internet, and phone for $99/mo.

So they have upped their prices by about 25 bucks over the last 3 or 4 years for Ultimate speed. Now it's 104.99. Time to cancel with them. Service was horrible for months with upstream dropping out constantly for about 3 months recently. But sending me a payment confirmation that's totally someone else's is a COMPLETELY UNACCEPTABLE SECURITY ISSUE. If I was a hacker I could take that information and move that party's service just to be malicious, it displays their full name and their full account number. UNFORGIVABLE. And because I did not receive my own notification, I have to assume they sent my account information to someone else. Dump Cox as quick as you can.

I wanted to send this to express my feelings about my service for over 3 weeks. I've been having trouble with my residential service for over 3 weeks now. I've had 3 different techs to my home and the problem is still not fixed. The last tech was at my home last week and I thought things were ok now. Today an error message is now coming up again. I have a bill due and it has to be paid timely or I get late fees. Well I feel the same about a service I'm paying for and not getting service. I was told there's a outing in the area, well no it wasn't because my mom stays 4 doors down and no issues.

Continued issue with inconsistent internet service. Internet constantly dropping. Calls to COX result in the static response that I need a new modem and if that does not work they will send someone to our home - for money of course. I have no other option in my area but COX. Their service has been an issue off and on for over the 3 years I have used their service. Customer service does not know what they are doing - they are trained to give the same answer. They have terrible service with connection dropping repeatedly. If you have another internet option in your area I would try them.

I have been with Cox in Phoenix AZ for at least four years. The last two have been awful. Actually horrific. My bill is $89.29 every month and that's just internet. I do not have TV or phone services. Just internet. I have at least two outages a month. Cox says they are unplanned, but that is incorrect. I walked across the street to the pole, and box, while a technician was there, and he told me these were definitely planned outages, and Cox can't be bothered to contact its customers. I work from home three days a week, and the outages are more than inconvenient, they are downright distressing.

Cox Ultimate subscriber. Cable internet connection frequently drops out every 3-5 minutes for up to 30 seconds making things like multiplayer gaming impossible. Ongoing issue for 3 years. Cox fails to fix issue with multiple technician visits and different cable modems. Unable to switch providers because of Cox monopoly on service. Fed up.

Because I live in an area where I have no choice of Internet providers, I am stuck with Cox. I have made multiple requests for paper bills to no avail and also enrolled in the so-called autopay option multiple times. Despite my personal and time consuming efforts, I keep receiving past due notices. When I call to complain and ask why this keeps occurring, there are no explanations. Just a statement that I must have not done something despite my receiving written notices that the autopay was set up and that I would be receiving paper bills. I hope that anyone who has a choice will not choose Cox - they are a terrible company with no customer service at all.

Have been fairly happy with Cox for years. They recently put a cap on bandwidth. My only guess is as payback for users cutting the Cable TV usage in exchange for online services. Every speed package limited to 1024GB of data. So even if you have ultimate package... still limited to 1024GB. If you want more data, pay up! lowest data upgrade $30!!! Insane! Hate Cox now.

I signed up for Cox Communications Wireless Service in January 2017 and have had numerous connection and Internet Speed problems since. I work a lot from home and rely on the Internet (my classroom is online). They advertise high speed Internet and at $54 a month they should deliver. I have had them come in to service issues and they say my modem is running hot. The techs have done something and typically that solves the issue for about a month.

We have been COX clients since 2012, but due to the recent limit on data usage, with option for paying for over usage, we decided to move with another internet service provider, that still allows unlimited data. My wife called on September 11th, for canceling the service, and the first time she just got hanged up on the phone, the second time, they said the systems was really slow, bla bla bla, she decided to still wait and cancel, and finally they said that service was cancelled, and a prorated check for the unused services will arrive on the mail.

Cox is not reliable in Buckeye. I know they are a good company that works everywhere. They suck in Buckeye. We loose connection. My apps freeze it's always searching. I call them still for help.

I like Cox's innovation with the BLUE button that goes where you ask. She sometimes can't understand you, but it is not more than other voice activated controls. Cox once scheduled a service for me when a technician was at my development. I got charged for it, even though the problem was intermittent, and didn't show up when the next technician reviewed the issue. My service has gone out 3 times in the past six months, but Cox always gets a repairman here in good time.

My internet cuts out up to 20-40 times a day and I have to reset my router. I think it is my broke neighbors stealing my signal or something but it gets annoying. I have to wait for whole thing to reload and it takes forever. I complained to Cox about this and nothing was done. Also tv shows the same shows over and over until I could recite the whole show myself. Very disappointed. Plus I pay my bill on the first of every month yet they call at the end of every month and threaten to cut my service for nonpayment, yet they know I pay every month. Plus the prices are insane.

Internet continuously lags and we are paying for the supposedly fastest speed. Cable too high and now charging just to be able to watch your tv with these $3.99 mini boxes. We pay almost $350/mo minimum for Our "bundle savings" and I switched to where it was going to start being paid automatically from credit card instead of bank and started the setup right after my bill was paid to give it a full cycle to take hold and it took longer than a billing cycle so they charged $6.61 fees for late charge and we have been customers for about 20 years or so and you would think they might have waived the fee... But nooo! All about the money and not the customer satisfaction! Rates are super high!

Pretty good service so far and the rates aren't bad either. But for the first month I received no bill and then got hit with a late charge for not paying on time.

I have been a customer of Phoenix Cox Communications for 10 years which means nothing to this company. In August 2017 I contacted the company because my bill kept increasing and I no longer wanted to pay such a high price for what they had to offer. I was guaranteed a new rate for a year by one of their reps. As of the second billing that rate disappeared and my bill is even higher than when I first called. I called again and was on the phone for over an hour and now my new rate is closer to what I was given in August but higher. This company has more tricks and plays more games than any other company I have dealt with. They are now up there with car salespeople. I kept asking what happened to the "guaranteed" rate I was given in August and the answer was that the previous rep didn't look into my account package. This is nonsense and I have to find another solution. I have had it with Cox. I didn't want to give any stars but am forced to give them 1.

I gave Cox some low marks as they can be very slow at downloading my e-mail, and at times so slow that I lose connection. Other times I receive the message "Forbidden". It is particularly bad on my iPad, and I have been so annoyed that I have considered changing providers. I cannot recommend them for e-mail, but that is part of my bundle.

When I moved locally Cox rep told me that there would be no charge for transfer. I was skeptical about using them but I okayed the move. A month later they charged $75 for the transfer. When I called to disconnect the rep told me he'd waive the charge but not if I disconnected. He was very flippant. I said go ahead and disconnect. He refused to transfer me to a supervisor then hung up. The second rep hung up as soon as I verified my information and told her I wanted to disconnect. Their wait time is 10 minutes or so and refused to negotiate it by chat. I've never had this much trouble disconnecting from any service. The third rep told me she'd have me disconnected. My complaint is regarding their refusal to refund my transfer fee. I would never have transferred for a fee. I'm switching to ATT. Cox will Never get a dime of my money again.

Internet has been going in and out all morning. Finally got up and did the reset dance on the modem router. Then on the extender. And that worked but I shouldn't have to do that 3 times a week. They were suppose to come out and change a box for an updated one, but that never happened. So I call and they have all these criteria to wade through... Press 1 if your problem is... Press 2 if your problem is...

Cox in a word STINKS. There have been numerous occasions that I have waited awhile for my email to connect, and have contacted them to rectify the situation only to get the royal runaround. More than once their representative insisted it was the modem, found it suspicious since my wife's computer had absolutely no problem in connecting. The majority of their representatives have not a lick nor prayer on how to help resolve any easy problem. I have also been laced on IGNORE when they are searching an answer to my problem.

Cox Internet is OK, But the price for the speed, + service is too high and they don't offer free help if have viruses such as malware, adware, spyware etc. I pay $75.00 a month.

Email changed and it is very difficult to use now. I have had other trouble with transferring service. They overcharged me and their bill is so complex that it would take some kind of code to decipher. My phone and TV didn't work and required additional service calls.

I have had it with COX. I am not sure how this company be in business with the service that they provide. I have filed a BBB complaint today. Hopefully they will have a response for me. Anyway, I had a two year contract with them. After paying through the nose, I was ready to cancel, except they promised me a deal that I could not refuse. Alas, the bill came, and the deal was not to be found. In the meantime, I am with them on the phone at least a dozen times, getting literally kicked on my teeth by their so called customer service group etc. I have very little hope, after reading all the awful comments about this company in ConsumerAffairs, I am not sure, if anything can be done to this company? This company needs to close down - PERIOD!

I will be as short and sweet as possible. Since we started with the service last year August 2016 it has been one thing after another. Mostly service related. After installation they had to come out several times because the system would shut down and we couldn't reboot. Once that was "fixed" we are constantly have to reset the system as it freezes up, the wifi disconnects. It's horrible having to spend time to have to deal with this.

9-07-2017 Most people do not check their download speed to see if they are getting what they pay for every month, but I do, on a regular basis!! Cox cable in Ocala FL is a very corrupt company. I am paying for 15 mbs download speed. They turned off my DOCSIS 2 modem, so I bought an Arris 3.0 modem. When I first had it activated, I check my speed and it was a little over 15 mbs download. The next day, my speed dropped to around 2 mbs. I thought the modem was bad, so I sent back the Arris and I bought a Netgear CM700. I had it activated and checked my download speed and it was a little over 15 mbs. Now, it’s the next day and my download speed is again down to 2 mbs download. I believe Cox is doing this on purpose, because they are trying to force people to pay money every month, to rent their modem. You will notice that the only time I get 15 meg, is the first time I test. I wonder what the FCC would think about this practice.

We are have been a satisfied COX customer for more than 25 years. Their internet and customer service have been superb, until recently. Lately, COX seems to be more interested in making a quick profit than serving its customers. 1) We were persuaded to sign on to digital cable and given a box so we could watch shows on our older TV. At the end of the year we discontinued the service because the price went up (bait and switch) and we don't watch the regular shows. We were shocked when charged with a large monthly bill. It was for two cable boxes that we had received two years ago. We understand we need to return one.

So when I first got internet service I was told I was gonna pay 54 a month for 50kps internet speed. Few months later my bill went up to 75 a month for 50kps without notification. I contact them to find out and they told me when I first got the service I got an offer that has expired, so I tried to lower to 54 my bill for simple 50kps internet. So they came up with the new offers again, like if you get TV and internet service for 85$ I can give a discount of 10$ or if you upgrade to 100kps your bill will be 74$ but you will have faster internet and more data and stuff. I told them I just want to lower my bill. I don't need this other stuff, the answer I got was just "Kevin the only way I can lower your bill 10$ is if you upgrade your service." So I can pay 75$ for 100kps if I upgrade but if you don't upgrade your service you will have to pay 75 for 50kps anyways. So whats next? 200 dollar bill if I don't upgrade. STAY AWAY FROM THIS SERVICE PEOPLE.

We have a subscription with Cox for 100MB up/10 down. 6 months ago it was a real disaster. After many complaints they finally fixed it. FYI, be prepared to hear, that if your connection is slow, it's because you have a virus, nothing wrong on their side. For the last 2 weeks, I see my speed went down again. So today I took 5 measures (20 minutes apart) from Ookla, xfinity, At&t, fast.com and Google. They all gave me a 33Mb up/1Mb down (more or less). When talking with COX tech support (Aug 14, @12:36 PST), this is his answer: He saw on my modem a speed of 180Mbs. All readings from internet test sites are wrong because my modem is too old (it was replaced 6 months ago by COX), and therefore all the tests on internet are "confused" and give a incorrect result.

I have had the worst experience today that I have ever had with any company. I contacted Cox because I am a new customer just signed up 9 days ago. I was unsatisfactory with their service. So I wanted to cancel and when contacting Cox. Immediately I am treated as a criminal and being interrogated as why I don't like service. I expressed my concerns. The two representatives stated I had to pay over 600+ of termination fees. Although online it says 30 day back guarantee. I just to warn all customers about Cox. They are not trustworthy and they do not value their customers. Just be alert when doing any business with them.

I have been with Cox for over six years. We lost our internet connection on Saturday 7/22/2017. I called Cox on Sunday morning regarding the issue and got the same generic help of restarting the modem. After that didn't work the representative offered to send a technician on Tuesday 7/25/2016 between 8 am - 10 am. Which is BS for a business that big. I received a call today around 9:30 saying the technician got into a car accident and they would have reschedule for later in the day between 1 pm- 3 pm. I agreed to that understanding the situation.

Complete idiots who contradict themselves! Cannot fathom how anyone would actually want to lower their rate. Funny when I moved and needed to transfer services they stuck me with someone who BARELY spoke English, then when I want to lower my 200$ bill there is nothing they can do! Scam fraud idiots... spread the word!!

I have been a loyal Cox customer for years, on and off depending on if it was available where we moved. We've has Cox now for just over 4 years and I have had nothing but problems with them, from installation to service to now billing. The other alternative is AT&T which only offers dial up speed and double the price, for our area. From day one they didn't install the correct equipment each time, which I found out from the multiple techs that came to my house; each tech had a different opinion on how the previous tech installed to fix my "problem". For 2 years I wasn't getting the download speed that I was paying for and for those two years the price kept creeping up. So I was sitting at $97 for 150 download speeds, internet and lifeline phone.

I was told I would get the bundle for $124 guaranteed but when my bill came it was actually $194. I called numerous times and was told multiple things about credits, more sales etc etc. After being quoted a better deal I took only for the wrong modem to arrive. Two more attempts for the techs and I find they cut my DirecTV line, literally! It was the biggest hassle ever. Since then my bill is supposed to be $84 total but every month there's something added and my bill is added. When I call I'm told it was a "computer glitch." My question to them is, they get over on so many people who do not look at their bill.

I set up internet services with COX for a short-term relocation for my job. My internet quality was great and I wasn't misled about pricing or anything. However, at the end of my 6 month stay I canceled service with COX and I was instructed to return my rented modem to the nearest COX location. I needed to keep my internet set up until the last day of my stay, the day I would be moving away to a city some 2.5 hours outside of COX's network. Because of this, I was scheduled to return the modem on my move-out day.

My husband has not once, not twice, not even three times but several times have contacted this company in order to make sure that the automatic payment is taken out on the FIRST of each month. I don't know who they hire but these VERY unintelligent people have screwed it up each time and we have been stuck with this company for three years while living in Virginia Beach, VA since they are the only company that is sadly out here. Well yet again we were told that our account had insufficient funds and the money couldn't be taken out so we will have to pay a return fee. HOW IS THAT FAIR? We shouldn't be penalized for their stupidity and their lack of listening skills!

I would just like to say that I have been an unwilling Cox consumer for the past 2.5 years (only because there are no viable alternatives where I live). Tried to scam me and steal from me on multiple occasions. Over the past 2.5 years Cox has I have had multiple issues with Cox with the most recent being double charging me for my monthly internet services and refusing to issue a refund.

As of today Cox has sent out a notification to residential customers in the Phoenix metro area. The cap is a 1TB cap, and their overage's based on how much data you use over the 1 TB cap. The internet service has become a monopoly where larger corporations are free to set whatever rules they deem worthy, and suck customers dry. If you have the ability to avoid Cox, I suggest doing so at any cost.

I have been with Cox Cable for 35+ years. I am a senior citizen living in senior housing and have a fixed income. Lately Cox bill is getting out of hand. They took my modem which I had paid for and put in a new modem which I am told is better for upcoming services and now are charging me more money a month for this one. Every time I call, I get someone different who tells me it will be taken care of. I want to know how they get away with doing these things and you do not have any say in the matter. I was also told to call every 6 months and complain about my bill and they would give me $10.00 off. Why can't they offer something for seniors.

I have been a Cox customer for over 20 years. I recently moved. They told me I could get the new package for $159 a month. I agreed, and I asked, "are there any extra charges?" The woman on the phone said no, I got everything for $159. Today I find out my bill is $225. I understand taxes but come to find out I was outright lied to. I specifically asked if there were extra charges or anything extra. I do not like surprises. Before now I never had a problem with Cox. Now, I would say DO NOT GET THIS service or agree to anything unless you have it all in writing ahead of time. I have a tech coming out tomorrow to fix the internet because it only works sometimes. I have to reset the modem daily.

I had an account with Cox for a year and a half. During that time, we had countless issues with our internet and our bill seemed to just keep rising. I paid the bill on time EVERY month. Well, today I checked my credit and saw a collection account with Cox Communications for $74. I dropped them months ago and made sure my account was paid in full. FURIOUS that these crooks apparently sent me to collections, I called and learned that when they replaced my modem in 2016 (an attempt to fix months and months of terrible internet service), they apparently didn't mark it as "paid" even though I paid for the modem up front. So, not only does the service suck and cost a fortune, but apparently they'll ding your credit even if you're a perfect customer who pays on time every single month for a year and a half. Now I get to wait for that to get removed before I can get my next car. Stupid.

It seems that Cox has a monopoly in my area for internet access. We pay for 150 mbps but I get less than that speed when using Ethernet. Several times a day the internet goes out. I am so sick of this horrible internet service provider.

Congress should regulate the cable companies, especially the top 5!!! Cox is allowed to charge any amount they can! My internet is now costing me $67.00 a month as a package deal! I never once have my permission to increase the speed! They never ask! This is why!

I mistakenly kept an EMAIL account from Cox when I moved. It's been a nightmare trying to cancel that account. Their customer service is the worst I've ever encountered in my entire life. Essentially, if you lose your pin number after you move to a place where their service is not offered, you are stuck in their system forever with no recourse. Even bills that they send after you cancel their service will, as in my case, pop up one day 11 years later and be sent to a collection agency. They also threaten to cancel your non-existent service that they don't even offer in your area. These people are the worst kinds of humans I've ever encountered.

Because of "planned outages" my internet was out for 3 evenings in a row. I work on call, and that connection is my livelihood. When I decided to make the change, I called to cancel my service renewal. I waited for about 20 minutes on hold until I spoke with a person, whose sole purpose in life is to strong arm you into staying. I get that Cox needs to make a counter offer in order to retain some users. But honestly it got to the point where he was name calling me on the phone like we were breaking up!

Recently, I paid my Cox bill online. It said I owed $26.00. I paid it. 2 days later, my internet was shut off. I called and asked why. They told me that I didn't pay my internet. They said I only paid for my "stupid phone that they make me have that I never use". The rep said that Cox has changed their billing so the phone and internet are separate. So when you check your bill online, it shows one or the other. So you think you pay your bill, then your service is interrupted and you pay the $30 reconnect fee. This is so infuriating. They make you have the phone service that may never be used, they show you one bill and not the other, they change their rates and packages arbitrarily so your bill skyrockets overnight. And they charge you fees if you don't understand their already confusing billing. They should spend more time on customer satisfaction than on "account recovery". If I had another option, I'd take it but right now, they have me by the jugular.

WTF. An internet company cannot even keep their website running. I'm a software developer/network architect. I needed to sign in to bill pay online. They can't even keep their services running, nor are their agents knowledgeable about networking in general, very dissatisfied. Goodbye from this CCIE.

Over the past six or eight months we've noticed slowing internet download speeds. Googled 'Cox Speed Check' and it verified that our account (that we have had for 19 years) is 'internet premier' at 150 mbps but only receive 26 mbps. So we called - they kept 'taking us higher' in the tech department until we were talking to some rude jackass who never gave his name and informed us that we were not 'premier' but 'preferred' at 50 mbps (still only getting 26 mbps). We are paying $219 per month at present and they have lowered our subscription to what they desire. The last rep that we talked to sounded like a man but we're quite sure there was no man there - but a company boy wimp who was rude and accused me of cursing at him... NOT.

Individual at the Solutions Center was not helpful at all. He acted more like a salesman try to sell me a service or product. I explain the email problem to him and the first thing out of his mouth was that my acct had been suspended and ask for a reason, since I have been paying on time for the services being rendered in a timely fashion. He told me he did not know why. I explained to him that my email system was not allowing me to receive or send mail. Right off he states he cannot help me, and proceeded to tell about paying for some service to fix the problem or to go to Best Buy and that they could solve my problem. And looked at him at stated, "You are suppose to help me, not send me off to someone else." He further stated he could not the fix for me or provide me with further info, and again told me the cost of some service that they could provide to fix my problem, never explained why.

I have signed up with Cox for their highest tier internet access: 1 Gbps up and down. Frequently (as recently as last night) I measure download speeds of less than 20 Mbps!!! When you call them, or when they send a tech to investigate, they measure the speed to Cox's facilities, which is internal to them, and always close to 1 Gbps. And they claim they are not responsible for the actual internet pipe speed and often blame the hosting sites. This is borderline fraudulent. I have little doubt they are aware of the issue and have decided to take the path of denial.

Today, May 15, 2015 I had a scheduled appointment for a 3 hour install. I wanted until 10;00 the time the text was suppose to be here, and the tech told the dispatch that he could not access my home. I have video cameras all around my house and there is no actual evidence that any person came to my house. When I called, the sales person tried hard who is in Las Vegas to get the tech back, but since he is a liar I don't want him at my home. In San Diego, we are forced to deal with contractors and they don't care if they show up or not. Cox has already a horrible reputation. Why don't they try to fix. The frustration is that we are bound to Cox as they are the provider for my City. I will have to change to Dish Network.

I have had Cox tv and internet service for most of the last 32 years. The service has never been better than fair. If I called every time the tv service, including Contour and dvr, didn't work properly, I would spend hours on the phone every week. The tv and internet service is not working at the moment. Cox says it will be resolved by 6 a.m. It's now 12:05 a.m. They also force you to have a landline phone otherwise it's a lot more for service without it. I'm thinking it's $30 more a month (more or less) to NOT have the landline phone. Ridiculous. I did call in the middle of the night and complained, and the young lady I was talking with gave me a $50 credit. I couldn't believe it.

We used to have Cox for TV but switched a while back due to the fact that if it rained at all the signal was always lost. I just found out a week ago (my husband told me after he had found out by accident since no one informed us of this) that Cox was going to discontinue any email accounts that were not associated with TV or internet or other services. I did not have sufficient time to transfer important emails saved in files or go through and look up all the email accounts that needed to be changed. I am very disappointed and frustrated with the lack of information from Cox that they were planning on destroying my email account. I will never use them again. They have horrible service across the board.

I have been a Cox customer for almost 10 years and it is obviously that they don't want any more businesses or no longer care about their customer. They raise their cost every year without any notice. When you call in, they just asked you to drop your internet speed for a cheaper price. I talked to the Loyalty department and they gave me the discounted price for 12 months starting in February 2017. It's only good until May 2017, which is 3 months after they raise their price again.

The following are my opinions: I feel this company has lied to me numerous times. I ordered Essential Internet Service under a PRICE PROTECTION GUARANTEE for two years. After the first year they raised my rate. Then only after complaining to numerous regulatory authorities they reduced it by five dollars, but not nearly by the amount they were supposed to. If there are any other alternatives when my two year agreement with them is up, I will pursue some. I already anticipate them to reduce my rate every year until it becomes prohibitive. This is by far the worst and most deceptive company I have dealt with in my life.

I've had Cox for years, only because I have no other choice. The service cost goes up every year and the quality goes down. I pay $60 a month just for internet, and lose my internet connection every night. I can barely stream anything consistently on my Samsung Smart TV. When I call COX they always blame something else. Sure, I'll get the connection speeds they advertise, for a moment, then the next moment it drops down to nothing. It's unreliable and frustrating. I pray for better options, or for better service.

Treating for breast cancer. Got a new laptop for X-mas but my dial up service w/ EarthLink not compatible, so I need new service. Cancer bills high and mounting. Need internet service to hopefully make extra money by working overtime (I am a paralegal) - spoke to a Cherene ** @ COX ** who said to me after I told her my story that she knows two (2) executives who she will have call me to set something up for me. She said these two executives handle these matters and she lead me to believe that COX was there for me.

So I had wrote a review about Cox because I was very unhappy with my service. Tonight, I called them and I got to speak to a gentleman by the name of Rob and he helped me with my problem of the high bill. It was $208 last bill, but he helped me get it down to $130/mo. Yes I signed up for another yr but I'm saving about $1000/per year. I didn't lose my internet speed, I asked him to give us less channels and he was so very helpful. I'm glad I called and I apologize for the bad review. However, all the other people I dealt with didn't want to help me at all. He took the time to listen and help. So I have a whole new appreciate for Cox Internet cable. Also, I can call next yr at the same time and they will help me with the promo again. Thanks and God bless!

Some people complain about fees and charges and taxes. What about the service? Was it reliable or not? As an ISP, Cox Communications is garbage! Just go to downdetector.com, to see what I mean. They provide internet, phone, and TV for customers all across the country (USA), and they have terrible service everywhere they exist. I have the Ultimate internet option. My speeds are 300/30. While the download speeds are decent, the upload speeds are so slow (100kbps-1mbps). The internet is unusable.

I have had Cox for 26 years. I live on a very limited income so I have begged to get my bill lowered every year for the last few years. I have called more times than I can count. The Loyalty Dept promised me on 12/27/16 that my bill would be $95.62 for all of 2017 and of course it jumped $7.38 the following month and I contacted the Loyalty Dept. again and was promised $95.63 monthly for all of 2017 and then the following month the bill jumped another $109.32. Called again today was told discounts dropped in April... so much for the promises for the entire year 2017. Now they will give me $60 off for the year/$10 a month. I am a senior living on a very limited income and even less than last year because RX plan doubled monthly payment. I am so sick of calling Cox constantly, so much time wasted on hold forever and for very little help. I am going to have to give up on Cox and move on to maybe just Hulu.

For the first year we had Cox internet - it worked well enough. There were, of course brief, spotty outages and we knew not to use it during high traffic hours such as Sunday nights due to incredible slowdown. I could accept that. The past few weeks, since end of March, Cox has been miserable. Pages won't load, things time out, and often - we can't even get online. Forget Netflix or streaming media - no longer an option. To do work, etc. I have to resort to my long forgotten Verizon Jet Pack. It's nearly impossible to reach Cox 'customer service'. Obviously can't use online chat, and calling in, holding, etc. isn't doable. Gives me heartburn that we pay over 100.00 a month for fast, unlimited service - when we can't even log on. This has been going on weeks now. Come on, Cox - Care a little. ConsumerAffairs team... can't upload a receipt and btw - each time I try to submit this review... I time out. Will have to return to jet pack. :)

The internet randomly doesn't work. This doesn't happen once in a while, it happens ALL THE TIME. I didn't really notice until I checked my phone bill and saw that I was using 3 times the amount of data. So the internet was cutting out and I wasn't even aware, which makes it even more frustrating. We called them several times and they never fixed the problem, instead they said that it was because our internet wasn't fast enough to support all our devices, so they suggested sending a piece to put on the router to help. Well that didn't work whatsoever and they charged us $20 for us without even notifying us of the price. All together, our experience with them was terrible, and that is why we just switched to DirecTV.

There is no way to provide negative rating here so let me describe it. Cox qualifies for minus five stars for their customer services, how they conduct their business and how they address the issues. If you get a chance to get an alternative provider of these services do not even check their offers. They are unreliable, they raise prices without notification and without any viable reason. Their customer support is nonexistent. Their sales representatives have little knowledge of the products. Cox representatives are unfriendly and cocky. We have been cheated on almost every deal they offered. If you get a chance NEVER sign up for any service with Cox!!!

Cox randomly raised my plain vanilla internet fee from $49.99 to $100.50 a couple of months ago -- this is an INSANE price for the service I'm getting. As AT&T was offering me a much better price ($35 for my speed), I called Cox to cancel. I was put on hold for 40 minutes waiting for the agent. And then I was told that I would be charged $80 for a "contract cancellation fee"!!! If I'm under contract, why did you raise my fees by 100% with no warning? Did I volunteer to be fleeced? I don't think so. They told me my "promotional price" expired, and then they raised the "retail price" 2x in the past year... So I was locked into an incredibly bad contract. What the heck???!!! I canceled anyway, and as soon as I got home, I realized that my internet performance has deteriorated significantly. According to internet speed tests, my 50Mbs download speed has been reduced to 2Mbs. Wow. These are spiteful b___ards.

Cox has horrible service, the number for help on my TV is for internet. I haven't had TV in 2 days and they aren't going to do a damn thing about it until Sunday. I will be amazed if they show up, because they did not show up last time. I went up to the attic and there are cable cords everywhere and an amp that is hooked up to nothing. We're having storms with tornado watches but so what, they don't care. TV is 24/7 and they should have service out here 24/7. DON'T get COX.

I have been a long loyal customer of Cox for years & canceled my services before moving. I returned all equipment except the modem I purchased. When I moved into our home I was told I owed almost $1000.00, which I disputed. They tried to lie & say I did not return DVR, modem etc. Just to get services I paid approx 282.00 in what they "said" I owed. Over the next 2 years around tax season they send me a bill of over 900.00 saying I owe the same crap. Last month I made an in store payment of regular bill which they associate did not post and they interrupted my services. I keep my receipts so I was able to prove. So they said they would give me a 30.00 credit for their mistake. For the next 2 years they have been doubling my bills, adding charges, etc. So I am terminating my services immediately and going with a local agency.

I've been a Cox customer for over 30 years and they have been ripping me off for that many years! I finally changed my TV but unfortunately they are the only "high speed" internet provider in my area. I have been paying for their 150Mbps internet connection for the past year or so, but test after test shows I am not even getting 50Mbps! They reset and clear the cache but the speed is the same! I know there are many customers complaining about the same thing. Are there any attorneys who would like to start a class action lawsuit against these thieves?

After trying out Cox and getting uneven speeds (3-16 Mbps), we switched to CenturyLink - the only "competition" Cox has in our area. CenturyLink gave us mere 6Mbps but at least it was constant. However, CenturyLink kept raising our bills - at $80 a month, we decided enough was enough and decided to give Cox one more chance.

I am a new customer with Cox (3 months as a subscriber). I tried to set up the online payment when I first enrolled but I couldn't because the system was not functioning properly (or I didn't know how to work it properly). In any case, after 2 months I receive a bill with a late fee. I called them and explained to them the situation, and at that time the lady successfully helped me to set up my online automatic pay, I paid my entire bill at the time, and the lady even waived the late fee. So in February we are a big, happy family.

For 20 years I have been a Cox communications client - I have been satisfied. My opinion has changed. For 19 years, I used my bank bill pay to pay my bills. I paid my bills ahead of time - meaning I was always 1 month ahead - meaning I always had a positive balance not a negative/not a balance due. I wanted to become more efficient, so I signed up for Cox Comms' automated bill pay service. Their system is not programmed to understand an awesome customer. Their instructions were to stop other payments which I did. They did not explain that I should not have a positive balance, just that I shouldn't continue to pay. When their system tried to debit my account, I didn't own a dime, I had a positive balance.

So I am satisfied with the customer service I receive, however, they are not able to lower my bill either. I verbally agreed to a contract for a bundle package of phone, cable, and internet service of 2 years. I didn't realize that was what happened, but that's neither here nor there. But I called to just have it downgraded to internet services since I do not use a house phone or cable at all. I was told that I had entered a 2 year contract when I began services and that it was be like $380 to cancel. So I told them it's was fine. I will keep the service I have and just wait till my contract was up. I paid like 132 dollars a month. January's bill was the regular price, February's bill was $170 dollars and I saw for March it was going to be 170 again! So I decided to call and figure out what was going on, and the rep told me that it is now 175 dollars.

Just found out that I have been paying for Preferred service when my cable modem was only capable of operating at 1/2 the speed. Of course Cox has been quite happy to collect $17 a month extra, for God knows how long, rather than let me know that I should be subscribed to the cheaper Essential service. I suggest everyone check they are getting the Internet speed they are paying for.

I have paid for Cox to send someone out three times, had my internet rewired $150 charge, bought a brand new cable/wireless modem and router, had my internet wired from the box to my house, and the guy said the neighborhood probably had 40 to 50 year old copper and had never been replaced (my house was built in the 80's). They said they sent a "box truck" and looked at the issue.

I've been having continual but intermittent problems with sending email through the Cox server, my primary email server. This usually happens when sending to other people with Cox email addresses. Several days later, the messages bounce back saying that the SMTP server timed out or that the server was "unreachable for too long."

Never ever choose auto/easy payment option with Cox Communications. I am suffering from last 3-4 months. Every time they put unnecessary charges on my bill due to their system issues (that they won't fix, it's their very unique payment system not similar to any other auto payment system in the world). Once you come into this trap, then every 2-3 weeks you need to spend at least 1-2 hours talking to their customer care representatives/supervisors, and believe me every time you get new information, every time their customer care representatives will blame the guy whom you talked last time saying that guy gave you wrong information. There is no way they allow you to trace/track any issue with them. Worst customer service I have seen so far in USA. God bless Cox Communications and their customers.

Run as far and as fast from this inept excuse for a joke of a company as you can. I signed up to have internet and the most basic tv installed online. They missed the installation date so we rescheduled for the next day. The bill was 59.99 with internet, 58.99 for internet and basic tv. They waived the $150.00 installation fee because of missing the installation date. They said I could buy the modem but when the installer came he said I needed to pay $9.99 per month to lease it. They were fresh out of the ones you could buy. Bait and switch all the way.

Do NOT listen to any Cox retail employees who try to upsell you or tell you they want to have you try something free, particularly a TV service for a month. I was told it would be completely free and that I would be able to take it off my Internet service which was all I wanted in the first place but that is not the case. I just initiated services with them and should have been paying $54.99 but because I agreed to try HBO Go free for my first month with them, my promo has been nullified and am being forced to pay $74.99 or go up to over $90 if I cancel the TV service that I was pressured into trying. If anyone tries to upsell you or add anything for "free" just say no or at least ask LOTS of questions. Failing to do so is going to cost me much more money than I anticipated and I just canceled with AT&T thinking that Cox was a better deal. I am NOT off to a good start and no one seems to be able to change that.

Two weeks ago I went into the store located at 51st Avenue and Olive in Glendale, Arizona. I wanted to see if it was possible to wifi a nearby 4-plex that I own. I occupy 2 units out of 4, so I was looking at the possibility of getting a package deal. Customer Service Rep Tyler stated that I could get the Bronze Bundle and that it should be sufficient to cover 2 units (for both internet and tv) if not more units. I agreed to that and the installation was scheduled for 4 days later. The guy charged with installation showed up but stated that the order was not set up correctly, that he couldn't do it, that what I was told was incorrect, and that I needed to set up a bulk account.

I ordered the service through the area representative and he assured me that the basic service will be sufficient to do homework online, which is not true. Sometimes, I have to wait up to 10 minutes before I get connection again, I called the company and their answer was, "It is, what it is." I was in total shock about their customer service skills and answers. I had basic services before back in California but never in my entire life, I had to struggle so much of internet connection like I am currently struggling with Cox Internet service. Unfortunately, I don't have any other choice since this area is monopolized by Cox communications. I need the internet to study, that is all, is it too much to ask to just be reliable? Wow, this service sucks!!! I would never recommend this service to anybody, there is no such thing as ZERO STARS, because if there would be, that would be my rating for Cox Communications.

I was quite happy with Cox for many years. But for quite some time now - a couple of months now, I am experiencing problems with Cox internet dropping internet connections every night. It always recovers a few minutes later. Every attempt to resolve it with Cox - they blame it on customer's equipment, and you must arrange a visit of technician to troubleshoot. In many cases technicians are not even skilled properly and all they can do - swap out splitters, touch wires here and there - but the problem is on Cox's side - fix your network! I can give you all the technical details over the phone - power level, SNR etc. No need to send your poorly trained technicians and charge me for their visit. I already cancelled most of my TV programming and the moment I would find suitable replacement for internet provider - I will get rid of all Cox services.

If you are considering Cox Communications in Wichita KS area for Internet reliability - expect significant downtime. Personal experience as a customer I get uptime at 96.3%. In computer networking reliability terms this is extremely poor. Most businesses rely and maintain 99% or better. This is more than 12 days of downtime annually. If your revenue is $5000 daily and relies on Internet network connection this is a loss of $60K annually. Can you afford this loss?

COX email is the absolute worst service on the planet. It's down more than it's up, suffers from slow service, and spotty and inconsistent message delivery. As a retired Chief Information Officer, I would have lost my job long ago if I ran such a poor, slipshod service. It's time for the senior business leadership at COX to step up, and make the right decision to dump the CIO and replace he/she with someone that is competent enough to run a highly reliable email service. Reputational harm to a business is hard to restore!!

I've been a Cox TV/Internet/Phone customer for over 20 years and I have seen the fees climb every year and the TV quality get worse. I do give kudos to the service people who are on time and always very nice. But am tired of the increasing costs for the cable TV. In the past the only way to save any money at all was to 'bundle' services; however, that is no longer the case with their tricky billing. My bill was $166/mo, the 'bundle' due to expire in Mar, and being retired and on a fixed income I phoned to see how I could reduce my bill. I explained and decided to remove the Variety pack and Sports pack at $7.50 each and voicemail and long distance service.

Haven't been with Cox a year and they are trying to lie about bill. They lie to their customers and don't even care... Can't even tell me why my service was disconnected. Just give me the runaround... Very pissed off about how they are treating me and others after reading reviews. This company really need to be stopped... Something has to be done. How can we stop this from happening to so many innocent people... I really regret getting service with them. Old saying "be careful how you treat people".

Oh my God, I just had the worst experience with the customer service person ever in my whole 24 years of life so I call the collections and I have a conversation with him. I told my whole situation and WE WERE IN DISAGREEANCE so I asked to speak for supervisor and he was talking about; I have to wait 24 to 48 hours to speak to that which I know it's not true so I said, "Well fine, let me talk to someone else in the office." He was like no no no so many times and just so very rude and I had to three-way my friend (who once worked for Cox) on the line just so he could hear how he would speak it because I can't make this up.

In November I had a sudden death in my family. December's bills came and went until mid January when everything in my house stop working, as far as internet, streaming, and well Cox Communications goes. I immediately paid the bill and the service was back on, one week later I paid the next bill due. Now it's the beginning of February, my "bandwidth" is too low to stream... odd considering I have the second to the highest available, so I pulled up my account to find that I have another chunk due immediately!! This is to include a $20 reactivation fee. I politely explained the situation to the representative on the phone (I'm in customer service) and also explained that we have had this account for 20 yrs and never missed a payment!! After a brief hold she told me her supervisor said there was nothing they could do.

I have been with Cox since the 90s. I had the Preferred internet and TV Packages. My frustrations with them is that this year they jacked up my rates from $97 as high as $161 because I added Preferred TV and one extra line? The quality of the programmed TV is antiquated for my area and many of the channels are not available unless I want to pay more? I complained to upper management about getting bill down to $107. Management did assure me these changes would be made, but the next month my bill was jacked up again. I went through this 3 times and supervisor finally told me to take it or leave it. So, I chose to cancel services rendered immediately. They hit a switch and bam! Service was cut.

I signed up for Cox services on a lifeline and connect to complete account in August 2016. In September I moved. I was approved but told I had to talk to the main Cox to update my address. When I talked to them I was told services were already active at that address and to bring a copy of my lease. I did, I was given a quote of about $58.99 monthly for cable, Internet, and home telephone services. I had an installation scheduled for that Saturday that included 5 televisions. They did not show up until the next Saturday. I received my first bill for 10 days of service a few days later for $127 and change. I immediately called to have my bill corrected or services canceled. Instead Cox tried to sell to me. I called several more times with the same request.

I contacted Cox to downgrade the Internet service given that it typically wasn't delivering anywhere near the advertised speeds anyway. On my next bill I see that suddenly and inexplicably the cost of my TV service has jumped up $27! For the same exact service! My bill is now higher than it was before I downgraded the Internet service! Do they really expect people not to notice these shenanigans? Nice job Cox, I'll now be canceling my service entirely.

Last month I called Cox to complain about my bill, they adjusted it down to $196.00 and assured me that it would remain at that amount for another year. Received my bill due in January and it was at $216.00. At no time during my conversation with Cox agent did he tell me that my bill would increase in the next month. I have been a Cox customer on and off for over 20 years and now feel it is time to look around for another provider. Will discontinue my service as soon as my contract expires 11/17.

So for the past two business days 12/20 and 12/21/2016 the internet and television services provided by Cox Communications in my area has been really subpar. As of this posting any individual online can still go to downdetector.com and clearly see that Rhode Island and Southern Massachusetts both have a giant Orange almost Red blotch covering the outage map of my areas. Concerning. Not an issue until it is an issue right? So Tuesday 12/20 around 8:00 am I needed to get a presentation ready for work using my OneDrive (which requires internet access btw, it is a cloud storage service). Of course, no connection. This in all honesty started just before midnight on 12/19 when I purchased a video game for myself as an early Christmas present on the Xbox Dashboard as they were having an incredible sale on a title I had been yearning to play so I decided to indulge and pulled the trigger. That's when the problems start.

Here in Fredericksburg Va. they may as well merge Verizon and Cox. Deregulation has done nothing to lower bundle rates. One raises and the other follows. We need to inform the press, elected leaders of this downright crime.

Their team is hit and miss. Their sales department has collection style tactics. They will use your own usage information to prove their sales pitch. "You use x amount of Internet, that is excessive for the package you have! You NEED this..." expensive rates because they know DARN well they are a monopoly! Take this away from them. I demand to have a say in my choice! I WANT Time Warner but these money hungry scammers have the city where I live which gives me no choice. What kind of bull crap is this!? I hope they get dismantled and TWC merging with AT&T bites them in the rear.

I had been a long-standing Cox communications account holder with only internet provided to me. Although we have had a few hiccups on the way with service which they diligently try to fix I have never experienced such shadiness as when I had called and canceled my service in Oct 2016 only to find out they continued to bill me for the next two months thus totaling $140. They claimed they had no record of me canceling my service on file. I am so very upset and feel I have been scammed. They didn't even try to remedy the situation nor refund me any of the two months in which we clearly did not use their service. On top of that they had the gall to ask if they could promote me to another package deal! I told them not to bother as I would never use them again. If you can, get FIOS by Verizon - they are much cheaper and twice the mbs.

My mother (who passed away in September) had Cox TV, phone & internet. I cancelled the service and returned the modem and cable box to the Cox store. I was told there might be a final payment due and I told them to send me the bill and I’d take care of it. Weeks go by... Then over two months, and no bill. I figured there was nothing more due after all. Then yesterday I got a notice forwarded to me from the new tenant in Mom’s house. It’s an invoice from a collection agency demanding payment for the bill plus additional collection fee. I returned to the Cox store and demanded an explanation. I wanted an apology, any false derogatory info removed from my credit report immediately, and I told them I would pay the bill only if they would give me a statement of what was actually due.

Very poor customer service. In fact it's a joke. I've called many many times in the past and have pleaded to please make my internet usable. I am a single father and it's a crime to make day long periods of virtually usable internet. I pay for the expensive 150mbps. I originally had 50mbps but after being coaxed by customer service to upgrade I feel lied to. I have purchased 3 different routers and the last time I purchased my 80$ capable router I was laughed at by a customer rep saying "clearly my router was defective" when I changed it literally hours ago with a brand new cox one.

Today, 11/24/2016, our wifi is off and on all morning. This is the 10th time this month we have had problems. We are in A 2 YEAR CONTRACT, yet Cox raised our bill last month. Now we get poor service. This cable company has the worst service. I have had a retention rep and a survey feedback rep both argue with me and call me a liar. I can't wait to move and get rid of this worthless company.

About three weeks ago, email from my colleague who has a Gmail account started getting returned... undelivered to me. They were told Cox wasn't accepting Gmail emails because they were SPAM. After much investigation by my colleague and myself, we understand that COX has decided to unilaterally not deliver all Gmail emails to Cox customers. Cox says there is no work around or fix for this. They have placed this restriction on their server because Gmail was sending loads of spam to Cox. To protect themselves they are limiting incoming mail from Gmail, on occasion one or two may go through when the server recognizes very little email is going through.

We had Cox Communications as our cable/internet provider for over 9 years. We recently moved to the Kansas City area and had our service disconnected on September 19, 2016. Our address was updated with a payment sent to customer service at the end of September. We did not receive a final bill in October. Yesterday, received an invoice for $94.09 from a bill collector. It is impossible to talk to customer service agent - all phone calls are routed through a call system. I was finally able to talk to a customer service agent this morning and was told that they 'probably' informed the bill collector that it was going to be turned over for collection (keep in mind, we hadn't received a final bill from Cox), who in turn recreated a bill. If this is how you treat a 9 year customer, I would not recommend their service.

I had Cox for internet services ONLY. My account was set up with paperless auto pay had no problems. I recently moved so I moved my service to the new place with same plans "only Internet" which I was paying "$64.99". All of sudden after my third statements after moving I found out that my Cox bill jumped like crazy in 3 statements from "$144" to $232, finally to $157, a total of "$535". So I called customer service to check what happened. They said it's because I add cable to my service "which I don't have" and I told them "do you see any cable box from your company registered under my name." After they investigate they found out there's no box registered under my name and agreed to refund my money to my bank.

I am fed up with Cox Communications. I have been a Cox customers for last 16 years. They have been increasing my rate steadily over the years. 10 to 20% every year since 2000. Today I talked top Royalty department a Rep named Zee. Cox do not know how to value their long-term customers. They think long term customers are fool. They can continue to increase the rates. And we will continue to pay whatever increase they will charge us.

This company is by far one of the worst I've EVER had the unfortunate pleasure of dealing with... I signed up online when I started my service & somehow got locked into a 2 yr contract, I contacted Cox to see if I could lower my cable "package" as I don't watch tv that much & I was told no due to this contract. Not only that, but right after I hung up with them, I looked in my bank account & it was just debited for my "current balance owed" & I did NOT authorize that... Well instead of them keeping as a customer at a lower rate, they will now have 1 less!!

If I could give a - 0 I would. This company is a joke. For months been having problems make an appointment. No one shows, say they are going to mail a new router. Nothing comes. Go to the store to pick it up, get home, bad router. So call them and 1/2 of being on the phone am told they are having problems with that brand. Go back to the store and they only carry one kind - that ones that are having problems with. Gives me the same one, I just returned. There is such a lack of communication with this company. Looking for a new internet company. Been with them for 14 months, no loyalty to old customers. Greedy company. DON'T GO WITH COX!!!

COX is doing deceiving advertising promising service and prices that are never honored. It is the most expensive internet service provider, charging 70$ a month for a lousy internet service at half the speed of TWC. Also they treat old customers like crap taking advantage of their almost monopoly status in some cities of Southern California and charging prices that are out of control, with the complicity of the state regulators that let them get away with any increase in price.

My reason for the review is that I'm a returning customers that been with Cox for 4 years and 6 months and still experiencing the same problem that caused me to leave - a high Bill that my budget can't afford and lies about my package prices and other things - and I'm tired of it.

This has to be hands down the worst WIFI service and phone service I have ever had!!! Every couple of hours either the phone or wifi is losing the signal. EVERY FREAKIN MONTH the BILL RISES!!! I'm so sick of this company. When this hostage contract expires, Cox can kiss where the sun doesn't shine. A company that continually ** their customers. Unbelievable how uninformed the techs are when you call with a explanation as to why the damn wifi keeps going out. I getting rid of cable, use my cell phone only and look for a hot spot when I'm desperate for wifi. I will not continue to be taken advantage of. They want a rating, ZERO!!!

I have the 40mb internet service and it's always at 15 or 18. When you call them it goes back to 40 till the next day. The service is not reliable... they do overcharge you just so you can go there or call them so they can take the charges off so they can look good that way.

Save yourself the hassle and frustration and DO NOT USE COX COMMUNICATIONS AS YOUR PROVIDER. I have been a COX Communication customer for only 3 months and have had several faulty internet connection encounters with them - about 8 or 9 times the internet goes out for hours. They have had 3 outages that take 10+ hours to "fix". When calling to get help with internet loss issues, their employees have no clue how to resolve your issue and cannot seem to find any solutions. They usually just transfer you to another person who has no idea how to do their job either. I am a reasonable person and understand it is not the customer service employees fault, but COX should hire employees with knowledge of how their company works. DO NOT USE COX COMMUNICATION FOR YOUR PROVIDER. (Especially when you need internet connection for school/work.)

I just got off the phone with Jessica and she did a phenomenal job! When we installed the service they told us they wouldn't charge for a certain aspect, then the bill came a month later with the charge on it. So I called in to correct it. She apologized for the miscommunication and credited our account for the discrepancy. To me that is the sign of a great company taking responsibility. I recommend them so far!

Just unfortunate that there isn't a zero stars. I've been a longstanding Cox customer for phone and internet. Mainly because for internet there just isn't any service quite as fast as theirs. I pretty much knew I was making a mistake when I cancelled my DirecTV to upgrade to a bundle with Cox. My issue in the past has been with the frequent price increases. The issue prompting this review is customer service. I reluctantly decided to bundle with Cox. I went online and added Contour TV and upgraded my internet. I accepted the price increase and booked a scheduled installation day on the following Monday which I took off from work to be available.

It's a second day I'm waiting for E-mail message from Cox with instructions on how to get this 1 hour free trial. Don't think I'll need it if ever I'll get it. It's all after having filled all required forms, registration and so on.

I don't recommend them, especially for Internet service. I used them for years, gave U-verse a shot, then switched back. It's been an overcharged nightmare since. I pay for the 100 mbps and I'm lucky if I get 60. Streaming cuts out and the WiFi is so slow. It's always something interfering according to the 5 techs that I've had here in just the past month. Bad wires. Ok, run a new wire. Still not fixed. They can't deliver what they advertise, but are more than happy to charge a ton for it. The techs don't call before, and sometimes just don't show up. When I call, they give me attitude. They schedule appointments that I didn't even make. Always promise a supervisor, never get one. Biggest rip off.

We have been having constant issues with the internet dropping at our apartment and we have had two techs out to our apartment and, they have still not fixed the issue. We called Tech Support and they always give us the runaround. They always says, "It's an outage," or that we need to "swap out the modem" (the usual lazy and quick fix), and our modem isn't even a year old. One of the tech never test the modem or even tried to see if the line inside the house were working properly. This issue has been going on for months. And no luck.

Get CenturyLink instead!!! Don't bother with this privately owned unscrupulous company. They kept charging me a one time activation fee every month... They told me my bill would be at a less expensive rate than the bill showed each month. The final straw was when I was thinking of signing up again after letting my service go completely for two months... The customer service workers Rochele then Kian... Then the so-called "supervisor" called Jolanda if that was even her name said she would credit my account to reinstate for the following week.

They have become too big. They can't provide satisfactory service anymore. Their internet is slower than it was when they first started. I was told to get the faster service. I see no difference but charged more money. Their telephone service is so bad. I gave up trying to hunt down bad wiring in my attic, that they DID years ago. Now I just use a wireless throughout my house. The worst of their bundle is the tv. These new mini boxes are pieces of **. I have replaced 3 in the last 6 months. They take 5-10 sometimes to start up. Now all my tvs are helpless without a good functioning minibox. I spend more time watching tv online, and not with their website, that's terrible also. I am in the process of dropping them. I just can't wait for the day I am through with them.

Potential customers beware - Cox is horrible. Internet performance is unreliable and slow no matter what supposed package they sell you. Add voice and you can count on being dropped in the middle of calls all the time. Don't try calling for help - it is their network although they will constantly say they need to come to your house to see if they can fix it. They will waste your time making you swap out modems too. It is their poor network, you will never get promised speeds and they are not upgrading the network. Do not waste your money and time.

I have been in my house a year now and Cox has been here almost every month sometimes more than once or I have spoke to them on the phone, internet connection and tv are the problems I deal with every month and they cannot get it working correctly and I have missed out on my 2nd job income because of this and it doesn't matter to them but to me it does because it is affecting my pocket/money.

Making this as concise as possible. I was quoted one price. Billed incorrectly. Called, explained dilemma, apology and got a higher bill. Called again, big smile big promise. Nothing again... And this is why I didn't or wouldn't sign a contract. And never received the signup bonus either. People said they were much worse than Verizon. I guess they were right. Looking to go to Verizon next I guess... Sad how these companies operate.

This is the second attempt to write this review due to dropped service. First of all, the service drops all the time, but the speed was great for the first six months. Then, it slowed down so drastically that we can't do anything anymore online. Is it a coincidence that today I get an email from them to upgrade to a faster package for a fee? Don't try to call customer service. Our cashier at Walmart told Miranda she was gorgeous unless you have the patience to wait on hold only for the call to drop over and over. Their service is so bad, they can't keep their own phone lines working!!! Then, the person at the other end is useless. I will NEVER order service from this company again!!!

I want to put out a warning to all potential internet customers to STAY AWAY FROM COX INTERNET! Even AT&T U-verse (which isn't the greatest technology-wise) is miles ahead of Cox in terms of service and competency. My experience started with an installation appointment. Easy enough you think? Think again. They completely missed the Saturday morning appointment, and didn't even bother to call. I called them to explain the situation, and the representative acted arrogant and didn't even bother to apologize or give an explanation, as if this is something that was expected to happen.

Cox keeps running ads about how I'll be able to get a gig one day and great digital food or some such garbage. In the meantime, even though I have their highest speed, I can't even get through a YouTube video without it freezing and I have to reboot the channel. So it is bad enough that you have to endure crappy, unreliable service, but then you call for customer service and the fun really begins.

Hackers seemed to have hijacked the epic fail's Postmaster@cox.net email addy. It took me several days to fix the mess of spam that was landing in my Inbox, which Cox did positively ZERO to assist. Instead, this piece of manure ISP has started to reject MY emails from going out, using their "cox against spam" useless landing page as my only solution. I hate this company and am definitely looking for a replacement. Suggestions are welcome.

20+ years with these clowns. They deceptively raised my bill by over $30 a month and after several conversations each person tells me "sorry about your luck". I hope to be able to say the same to them ONE DAY SOON.

This is what you get from a company that does not have to compete for your business. I blame this on our local and state government agencies (like Trump or not, he is right about the lobbyists and government officials). They charge you for their blazing speeds of 150 Mbps, but at the most I can only get 70-80. Whether this is fast enough for my needs or not is not the issue. They are charging you for these speeds and brag about them on their website. The technician came out, rummaged through my house, took out some equipment and left with the following statements. Of course this is after I spent $100, upon their recommendations for the increased speed, on a new modem. "It is your wireless router. Maybe you need to upgrade the firmware." Not only is this insulting, but is completely ignorant to the fact they are not providing those speeds.

Cox cut back on the amount of email storage allowed, and increased their internet service rates; now they want me to pay to "upgrade" the amount of storage to what I used to have. Total ripoff. I am canceling my service with them after many years as a (now dissatisfied) customer.

It is an amazing, that a large company has so many representatives that are not only unknowledgeable but are rude and borderline nasty. I like when they answer the phone, said "thank you for being such a loyal customer for 15 years" and then they talk to you like a piece of dirt. Believe me, if there was another system or if Verizon had television and better internet I would go with them in a minute but we are unfortunately stuck with Cox. They are always right there to make a rate increase. This is why we need competition so these conglomerates cannot run you over.

Cox has really affected recent events in my life. I can't sleep over it tonight thinking of the experience I just went through and I just can't accept it!! I have been a long standing customer of Cox, never ever late on a payment since 2000. From 2012-2015 I have had poor connectivity service and thought what I paid for was a waste of money. The modem that initially came with service went out so they replaced it with another. When that one too went out I decided to purchase one that maybe a better quality modem would help with speed and maybe not die on me so quickly. it cost me about $86 maybe little more. Well in April 2015 I moved and canceled my service and certainly didn't wish to add to my new place of residence. I asked Cox if there was anything I needed to do or turn in at that time. They told me no! Cox told me I would receive a $17 credit in mail because I cancelled mid-month. I was happy for that.

Cox is switching to all-digital in our area. One of TVs needed their Mini Box to complete this transition. I tried to do this online, but their webpage eventually said I need to call a service number. That person assured me I could get the box quickly by going to their local store, even though I explained the cable account is in my wife's name. After a 1 hour wait at the store, they decided they wouldn't give me a box because my name was not on the account, even though I showed a driver's license with that address. To top it off, they had cut off our cable and it can't be reset until my wife calls them. Net result - three different types of interaction, none of them satisfactory, didn't solve my problem and actually made it worse. Cox is a disaster - always has been in my experience.

I have been a Cox Communications customer for over 8 years and for the last 3 years their internet has been terrible and the cost has tripled! I work from home (Irvine, CA) pay $80/month for their premium Internet and it crashes several times a day, every day. I have to reset my Cox combination modem/router every day or two just to function. I can't continue to pay almost $100/month with taxes for a service I can't even rely on. This is not only frustrating on a personal level. It's impacting my job. Cox has offered no resolution after years of having the same problem. They need to be held accountable for their poor service.

Long story short, I recently went to the westside Cox store here in Wichita to request a transfer of internet services to a new address and was told by the manager (?) that I HAD to have a tech appointment to set up the new connection. Nonsense. I connected with a simple self-registration screen and even the tech who showed up with an "installation order" said I could have done it by myself. Lo and behold, I get a big fat bill today charging me $50 for "installation fees" when there was NO INSTALLATION of any kind done. On top of that, I find that Cox has switched me from a low-cost plan to a very expensive one without so much as a word or notification of any kind.

I paid my bill at 07/01/2016 @ 2:25 a.m. and my internet is still not up 10 mins later. It was past due, but only because they failed to save my new card information. AGAIN. So here I am late night paying my bill and no internet because according to support "they don't have a rejected, pending or approved payment statement" even though I just called back the operated billing system and it says I just paid it. So the machine is telling them it's PAID but the computer screen in front of them says nothing at all. Billing department doesn't open till 8. 2 supervisors and a support technician cannot solve my problem. Wow. 34 mins into a call and they want a callback # from me. For what?

I had been a Cox internet and telephone customer for a long time, even though I was continually disappointed with the poor internet speeds, frequent disruptions and extremely poor customer service from Cox. The problems came to a boil on or around the 10th of June, when I noticed that my telephone service (analog service, which did not require any local power and that had a direct pair of service connection to Cox) was not working and was giving a message to the caller to the effect that "my telephone service has a problem at the service provider." When I called, the representative managed to sell me a inside wiring service contract at $7/month, to help avoid a possible service costs of up to $75, if the problem were found to be in my wiring. She at that time clearly stated that if the problem were at the Cox service end, there would be no service charge.

BEWARE! In addition to very slow speeds, long waiting and endless pop-ups, I most despise COX's censorship of my email incoming AND outgoing. Almost all email that I receive that includes religious or conservative views is either spammed or deleted. HOW DARE THEY???!!! FINDING A NEW PROVIDER.

We lost signal on Saturday at around 2:30 pm. We heard thunder but no storms at our house but still lost signal. Called Cox a couple hours later because we still had no internet or cable. The lady said the storm caused an outage in the area and they were fixing it and could take 6 or 7 hours. We waited the 7 hours and still nothing. My boyfriend called again and the gentleman said that we were in an outage and the earliest they would come out is Monday. I called after my boyfriend and got a different guy. He said he looked and didn't see anything about a outage but the earliest they can fix it is on Monday. I'm outraged by the fact I was told three different stories by three different people and the fact it's going to take THREE days to fix this problem.

We have been advised to contact the BBB so doing that on Monday! If not fixed we will continue on with a lawyer since you guys are thieves. On May 22nd we disconnected with Cox because they would charge us up to $20 extra every month on our bill and it kept rising with no explanation. Not only that, but they are just honestly terrible all together. On June 6th we received a bill from them for $400 worth of equipment charges. We knew this was incorrect because we had turned in all of the things we had (2 cable boxes, 1 internet modem). They claimed that we had an ADDITIONAL cable box and internet modem, which is a bold faced lie.

First of all, on my phone so pardon the typos. A very brief history of my work: I am an independent contractor in the field of network/telecommunications. I am a certified RCDD, CCNP, etc. By day I do multiple installs and service calls for over 50 clients, most of which are large, nationwide chains. By night this time of year I also am contracted as help desk and configuration for projects. I do this from my home (like tonight). I am currently on a very large 900 site project where new equipment is being installed in these sites. I serve as overflow for the configuration of the new equipment (remotely) to ensure these sites are up and running before business hours each day. At this moment I am dead in the water thanks to yet another Cox Cable (downtime). They estimate whatever it is will be finished by 6am... It is 2am here.

The only reason I checked one star is because there is no way to check zero stars. I have Cox High Speed internet and I am sick of having slow downloading times, not just videos, but basic Google searches. I am sick and tired of re-setting my router and modem and computer... thinking I can fix the issue. Sometimes, it takes over an hour just to download a YouTube video or google a basic site. I find it strange that whenever I have to pay my bill, the internet works extremely fast and I have never have problems. I also find it strange that whenever I google different cable and web services, I get Cox ads in my email. I know this is not by accident.

Oh boy, where do I begin? I don't have an issue with the cable, but their internet is just downright terrible. I am paying for 100mbps of internet speed. I realize that sometimes I will not get all of that and I am flexible with this and that is completely fine. But when I'm sitting 5ft from my router on my laptop and I am getting 3 mbps, that is right, 3 mbps I feel like I am getting ripped off. I was also getting 50 of the 100 mbps hardwired into the wall, then sometimes I will get 117 mbps briefly hardwired. It makes no sense. I am a night worker, and the 3 mbps I am getting Wi-Fi is during 1-4 am.

I am getting sick of being gouged by Cox Cable for internet. It seems like every month they add new charges, but I am taking online courses and need the connection, and they seem to be the ONLY game in town. My monthly bill jumped from around $70, to like $110 this past month, but the service remained exactly the same. They feel like since they are your only option, they can scam you into the poorhouse. THESE sharks are why it is illegal to have a monopoly!!

In addition to gouging the customer with excessively high rates, the service is TERRIBLE. Outage is weekly. I have had 5 service calls in 2016, and currently without internet as of 10 days ago. I am looking for ANY other option and will cancel Cox service asap.

I left Verizon Fios because I needed to save a little bit of money on my monthly bills...that decision is proving to be incredibly inconvenient. I run a house with 3 wi-fi security cameras, a smart thermostat, and two wi-fi connected fire alarms. Add to that two adults using the Internet and Cox Internet cannot keep up. My thermostat and cameras are CONSTANTLY going offline...usually at peak area usage times 4-6 pm, but other times as well. With Fios, I had 50 mbits/sec, which isn't the lightning fast speed, but even that ran every device and occasionally (very rarely), a Netflix video would take a few seconds to load, but never did I ever have devices stop working due to bandwidth issues.

I only have this service for 15 months. I got a bundle so they told me I am locked in for 24 months. I wasn't expecting a change in my bill for 2 years then they suddenly raised it to $30 more. When I called customer service they trick me to saying my name wrong and they won't help me coz they said I said my name wrong...really! I said my own name wrong. How about tricking me to signing up for a bundle that changed after my contract was even over, and they would not let me change any of the services I have that I don't use.

Okay I've been getting lag spikes and first I thought it as my roommate doing something that somehow interferes with the 100m internet, but at the end of the day they were experiencing lag as well. This is ridiculous. It's been this way for so long. FFS why does COX suck so much? Before I was on campus housing and the internet was so slow at time you swear I was using dial up. We are paying so much money for this ** internet and for what? I swear if COX isn't the only option we have in Irvine I'd switch it immediately and dump this overpriced piece of **.

I pay over $60 a month for high speed internet service and this is suppose to provide me with speeds up to 150 mbps. Using a premium wireless router, I get 10 to 20 mbps on my laptop and 40 to 45 mbps on my desktop. Furthermore, when I get home from work at approximately 5:30 pm, I can't get online due to the fact too many people in my neighborhood are using Cox at the same time. Where I live in North East Phoenix, we don't have a choice; it's Cox or nothing. The reason why I can't access the internet between 5:00 and 7:00 pm is because Cox shares their gateway path, too complicated to explain this in this complaint on what this is (Netflix has their own gateway) and can only handle so many users at one time, making it impossible to get average speed during peak times much less the high speed people are paying for.

This is the third time in 2 months that I have lost a whole night of being able to do homework because Cox is having "issues". I am college student, I wait tables, I don't have a lot of money. But the service desk told me that I needed more than the cheapest internet pick to be able to watch Netflix and do homework so I believed her. Now I am paying over $40 a month and I can't even do my homework. I only have free time after I get off work to do my homework. I have a paper due in the morning and I'm not done with it.

Cox cable is a horrible atrocious company. Cox has increased my bill every single month since January 2016. It should be illegal for a company to be a monopoly and increase a bill every month. Internet is beyond slow and trash. I called cox to speak to a supervisor regards as to reason of increase. I was hung up on by rep Danielle. I paid bill 3/25/2016. Cox turned the Internet off 2 weeks later. Bill not due for April until 4/25/2016 grace period 5/1/2016.

A Cox sales representative sold me an internet upgrade for an extra $5/month for 6 months. Later that day Cox decided to charge me $40/month more than what was agreed upon with the sales representative. I then made a request to the 2nd representative I spoke with to speak with a manager, she claimed to have verified 2 of my phone numbers and told me that a manager would be in contact with me within 24 hours. The manager never contacted me. I then spoke to a 3rd Cox rep who informed me the 2nd rep I spoke to never verified my phone numbers.

If I could give them 0 stars, then I would. Cox needs to be held accountable for their actions, and put out of business. Internet always down. The techs don't call and don't show up, and the prices are too high. After all the issues I dealt with, they still charged me the early termination fee of $210.

Nothing to say internet connection piece of **! I see limited access all the time when I trying to watch movie 60$ for 100mb and this ** working like dial up modem... I already replace 3 routers... still same **. And they said I don't have any technical problems, "try to buy new router". I wish I can "Rate my experience -1/0! ".