Cox Communications High-Speed Internet Reviews

This is what you get from a company that does not have to compete for your business. I blame this on our local and state government agencies (like Trump or not, he is right about the lobbyists and government officials). They charge you for their blazing speeds of 150 Mbps, but at the most I can only get 70-80. Whether this is fast enough for my needs or not is not the issue. They are charging you for these speeds and brag about them on their website. The technician came out, rummaged through my house, took out some equipment and left with the following statements. Of course this is after I spent $100, upon their recommendations for the increased speed, on a new modem. "It is your wireless router. Maybe you need to upgrade the firmware." Not only is this insulting, but is completely ignorant to the fact they are not providing those speeds.

Cox cut back on the amount of email storage allowed, and increased their internet service rates; now they want me to pay to "upgrade" the amount of storage to what I used to have. Total ripoff. I am canceling my service with them after many years as a (now dissatisfied) customer.

It is an amazing, that a large company has so many representatives that are not only unknowledgeable but are rude and borderline nasty. I like when they answer the phone, said "thank you for being such a loyal customer for 15 years" and then they talk to you like a piece of dirt. Believe me, if there was another system or if Verizon had television and better internet I would go with them in a minute but we are unfortunately stuck with Cox. They are always right there to make a rate increase. This is why we need competition so these conglomerates cannot run you over.

Cox has really affected recent events in my life. I can't sleep over it tonight thinking of the experience I just went through and I just can't accept it!! I have been a long standing customer of Cox, never ever late on a payment since 2000. From 2012-2015 I have had poor connectivity service and thought what I paid for was a waste of money. The modem that initially came with service went out so they replaced it with another. When that one too went out I decided to purchase one that maybe a better quality modem would help with speed and maybe not die on me so quickly. it cost me about $86 maybe little more. Well in April 2015 I moved and canceled my service and certainly didn't wish to add to my new place of residence. I asked Cox if there was anything I needed to do or turn in at that time. They told me no! Cox told me I would receive a $17 credit in mail because I cancelled mid-month. I was happy for that.

Cox is switching to all-digital in our area. One of TVs needed their Mini Box to complete this transition. I tried to do this online, but their webpage eventually said I need to call a service number. That person assured me I could get the box quickly by going to their local store, even though I explained the cable account is in my wife's name. After a 1 hour wait at the store, they decided they wouldn't give me a box because my name was not on the account, even though I showed a driver's license with that address. To top it off, they had cut off our cable and it can't be reset until my wife calls them. Net result - three different types of interaction, none of them satisfactory, didn't solve my problem and actually made it worse. Cox is a disaster - always has been in my experience.

I have been a Cox Communications customer for over 8 years and for the last 3 years their internet has been terrible and the cost has tripled! I work from home (Irvine, CA) pay $80/month for their premium Internet and it crashes several times a day, every day. I have to reset my Cox combination modem/router every day or two just to function. I can't continue to pay almost $100/month with taxes for a service I can't even rely on. This is not only frustrating on a personal level. It's impacting my job. Cox has offered no resolution after years of having the same problem. They need to be held accountable for their poor service.

Long story short, I recently went to the westside Cox store here in Wichita to request a transfer of internet services to a new address and was told by the manager (?) that I HAD to have a tech appointment to set up the new connection. Nonsense. I connected with a simple self-registration screen and even the tech who showed up with an "installation order" said I could have done it by myself. Lo and behold, I get a big fat bill today charging me $50 for "installation fees" when there was NO INSTALLATION of any kind done. On top of that, I find that Cox has switched me from a low-cost plan to a very expensive one without so much as a word or notification of any kind.

I paid my bill at 07/01/2016 @ 2:25 a.m. and my internet is still not up 10 mins later. It was past due, but only because they failed to save my new card information. AGAIN. So here I am late night paying my bill and no internet because according to support "they don't have a rejected, pending or approved payment statement" even though I just called back the operated billing system and it says I just paid it. So the machine is telling them it's PAID but the computer screen in front of them says nothing at all. Billing department doesn't open till 8. 2 supervisors and a support technician cannot solve my problem. Wow. 34 mins into a call and they want a callback # from me. For what?

I had been a Cox internet and telephone customer for a long time, even though I was continually disappointed with the poor internet speeds, frequent disruptions and extremely poor customer service from Cox. The problems came to a boil on or around the 10th of June, when I noticed that my telephone service (analog service, which did not require any local power and that had a direct pair of service connection to Cox) was not working and was giving a message to the caller to the effect that "my telephone service has a problem at the service provider." When I called, the representative managed to sell me a inside wiring service contract at $7/month, to help avoid a possible service costs of up to $75, if the problem were found to be in my wiring. She at that time clearly stated that if the problem were at the Cox service end, there would be no service charge.

BEWARE! In addition to very slow speeds, long waiting and endless pop-ups, I most despise COX's censorship of my email incoming AND outgoing. Almost all email that I receive that includes religious or conservative views is either spammed or deleted. HOW DARE THEY???!!! FINDING A NEW PROVIDER.

We lost signal on Saturday at around 2:30 pm. We heard thunder but no storms at our house but still lost signal. Called Cox a couple hours later because we still had no internet or cable. The lady said the storm caused an outage in the area and they were fixing it and could take 6 or 7 hours. We waited the 7 hours and still nothing. My boyfriend called again and the gentleman said that we were in an outage and the earliest they would come out is Monday. I called after my boyfriend and got a different guy. He said he looked and didn't see anything about a outage but the earliest they can fix it is on Monday. I'm outraged by the fact I was told three different stories by three different people and the fact it's going to take THREE days to fix this problem.

We have been advised to contact the BBB so doing that on Monday! If not fixed we will continue on with a lawyer since you guys are thieves. On May 22nd we disconnected with Cox because they would charge us up to $20 extra every month on our bill and it kept rising with no explanation. Not only that, but they are just honestly terrible all together. On June 6th we received a bill from them for $400 worth of equipment charges. We knew this was incorrect because we had turned in all of the things we had (2 cable boxes, 1 internet modem). They claimed that we had an ADDITIONAL cable box and internet modem, which is a bold faced lie.

First of all, on my phone so pardon the typos. A very brief history of my work: I am an independent contractor in the field of network/telecommunications. I am a certified RCDD, CCNP, etc. By day I do multiple installs and service calls for over 50 clients, most of which are large, nationwide chains. By night this time of year I also am contracted as help desk and configuration for projects. I do this from my home (like tonight). I am currently on a very large 900 site project where new equipment is being installed in these sites. I serve as overflow for the configuration of the new equipment (remotely) to ensure these sites are up and running before business hours each day. At this moment I am dead in the water thanks to yet another Cox Cable (downtime). They estimate whatever it is will be finished by 6am... It is 2am here.

The only reason I checked one star is because there is no way to check zero stars. I have Cox High Speed internet and I am sick of having slow downloading times, not just videos, but basic Google searches. I am sick and tired of re-setting my router and modem and computer... thinking I can fix the issue. Sometimes, it takes over an hour just to download a YouTube video or google a basic site. I find it strange that whenever I have to pay my bill, the internet works extremely fast and I have never have problems. I also find it strange that whenever I google different cable and web services, I get Cox ads in my email. I know this is not by accident.

Oh boy, where do I begin? I don't have an issue with the cable, but their internet is just downright terrible. I am paying for 100mbps of internet speed. I realize that sometimes I will not get all of that and I am flexible with this and that is completely fine. But when I'm sitting 5ft from my router on my laptop and I am getting 3 mbps, that is right, 3 mbps I feel like I am getting ripped off. I was also getting 50 of the 100 mbps hardwired into the wall, then sometimes I will get 117 mbps briefly hardwired. It makes no sense. I am a night worker, and the 3 mbps I am getting Wi-Fi is during 1-4 am.

I am getting sick of being gouged by Cox Cable for internet. It seems like every month they add new charges, but I am taking online courses and need the connection, and they seem to be the ONLY game in town. My monthly bill jumped from around $70, to like $110 this past month, but the service remained exactly the same. They feel like since they are your only option, they can scam you into the poorhouse. THESE sharks are why it is illegal to have a monopoly!!

In addition to gouging the customer with excessively high rates, the service is TERRIBLE. Outage is weekly. I have had 5 service calls in 2016, and currently without internet as of 10 days ago. I am looking for ANY other option and will cancel Cox service asap.

I left Verizon Fios because I needed to save a little bit of money on my monthly bills...that decision is proving to be incredibly inconvenient. I run a house with 3 wi-fi security cameras, a smart thermostat, and two wi-fi connected fire alarms. Add to that two adults using the Internet and Cox Internet cannot keep up. My thermostat and cameras are CONSTANTLY going offline...usually at peak area usage times 4-6 pm, but other times as well. With Fios, I had 50 mbits/sec, which isn't the lightning fast speed, but even that ran every device and occasionally (very rarely), a Netflix video would take a few seconds to load, but never did I ever have devices stop working due to bandwidth issues.

I only have this service for 15 months. I got a bundle so they told me I am locked in for 24 months. I wasn't expecting a change in my bill for 2 years then they suddenly raised it to $30 more. When I called customer service they trick me to saying my name wrong and they won't help me coz they said I said my name wrong...really! I said my own name wrong. How about tricking me to signing up for a bundle that changed after my contract was even over, and they would not let me change any of the services I have that I don't use.

Okay I've been getting lag spikes and first I thought it as my roommate doing something that somehow interferes with the 100m internet, but at the end of the day they were experiencing lag as well. This is ridiculous. It's been this way for so long. FFS why does COX suck so much? Before I was on campus housing and the internet was so slow at time you swear I was using dial up. We are paying so much money for this ** internet and for what? I swear if COX isn't the only option we have in Irvine I'd switch it immediately and dump this overpriced piece of **.

I pay over $60 a month for high speed internet service and this is suppose to provide me with speeds up to 150 mbps. Using a premium wireless router, I get 10 to 20 mbps on my laptop and 40 to 45 mbps on my desktop. Furthermore, when I get home from work at approximately 5:30 pm, I can't get online due to the fact too many people in my neighborhood are using Cox at the same time. Where I live in North East Phoenix, we don't have a choice; it's Cox or nothing. The reason why I can't access the internet between 5:00 and 7:00 pm is because Cox shares their gateway path, too complicated to explain this in this complaint on what this is (Netflix has their own gateway) and can only handle so many users at one time, making it impossible to get average speed during peak times much less the high speed people are paying for.

This is the third time in 2 months that I have lost a whole night of being able to do homework because Cox is having "issues". I am college student, I wait tables, I don't have a lot of money. But the service desk told me that I needed more than the cheapest internet pick to be able to watch Netflix and do homework so I believed her. Now I am paying over $40 a month and I can't even do my homework. I only have free time after I get off work to do my homework. I have a paper due in the morning and I'm not done with it.

Cox cable is a horrible atrocious company. Cox has increased my bill every single month since January 2016. It should be illegal for a company to be a monopoly and increase a bill every month. Internet is beyond slow and trash. I called cox to speak to a supervisor regards as to reason of increase. I was hung up on by rep Danielle. I paid bill 3/25/2016. Cox turned the Internet off 2 weeks later. Bill not due for April until 4/25/2016 grace period 5/1/2016.

A Cox sales representative sold me an internet upgrade for an extra $5/month for 6 months. Later that day Cox decided to charge me $40/month more than what was agreed upon with the sales representative. I then made a request to the 2nd representative I spoke with to speak with a manager, she claimed to have verified 2 of my phone numbers and told me that a manager would be in contact with me within 24 hours. The manager never contacted me. I then spoke to a 3rd Cox rep who informed me the 2nd rep I spoke to never verified my phone numbers.

If I could give them 0 stars, then I would. Cox needs to be held accountable for their actions, and put out of business. Internet always down. The techs don't call and don't show up, and the prices are too high. After all the issues I dealt with, they still charged me the early termination fee of $210.

Nothing to say internet connection piece of **! I see limited access all the time when I trying to watch movie 60$ for 100mb and this ** working like dial up modem... I already replace 3 routers... still same **. And they said I don't have any technical problems, "try to buy new router". I wish I can "Rate my experience -1/0! ".

I HATE this scumbags, **, mother ** & their internet service Cox they sucks ** just like their ** name. The owner of this name is a ** who takes it in his ** day and night. One, their internet service sucks big camel **. Always gets disconnected day and night. Two, after 6 months of ** service I decided to cancel the internet and so they claimed I owe them 129 dollars for the modem in which I never rented or bought a modem from them. I used my own modem and on the day they installed the internet service, I stated that I do not want a modem. I have my own and it's also stated on the word order copy that I got from the tech guy. I did send a copy to their ** customer service and they still say I owe them for a modem that I never got and they have no prove that I got a modem from them but they're so rude and hard to deal with. I'm going to take this as far as I can and I will report them to the right people to deal with this ** scumbags ** internet service company.

My bill with this company has increased almost 10% per year for over a decade. The average US inflation rate since 2016 is less than 2%. The highest was 4.1% and the lowest 0.1%. How can Cox justify this kind of increase? Cox Enterprises ranks #17 as America's Largest Private Company, yet #5 as the richest family. I'm all for free enterprise, but somehow this seems to indicate an unacceptable face of capitalism.

I have been a Cox customer for over 15 years. Over the past 2 years, I have been repeatedly shocked by the gradually increasing rates. I have one telephone landline and internet and my monthly bill used to be around $50/month. This has gone up to over $70/month in over a year. For a retiree like myself, I am looking for another provider that will not gouge me. I live in the Las Vegas area and would appreciate some guidance from fellow readers. Cox is no different from other providers like DirecTV. They are very convincing with promotional offers for 6 months. After that, they have their hands in your pocket for the next few years. I have dumped DirecTV and am now happy with an outside antenna that does not charge me monthly.

I called Cox on 03/16/2016 because I was paying $61.99 for 25 MBPS for about 1 year. They insisted that I upgrade my service to 100 MGPS for $59.99. I thought that I was actual getting a good deal, but today, I checked the internet speed and it was only 31 MGPS. So, I called Cox and they said that the issue was my old modem... Their internet is very fast. Cox is a liar. I am not happy with Cox, but I am stuck with them for the next 2 years. In the meantime, I look for new internet service elsewhere. Wish me good luck.

I moved to Phoenix, AZ from Chicago. In Chicago I had RCN with 50 Mbps and had no issues at all with my laptop, desktop or tablets. I get to AZ and order COX bundle (Internet, cable, phone). I order the Premium as I wanted high internet speed since I was now working from home. This was November 2015. That month we noticed that our tablets were losing connection quite often. I also noticed that my internet on my laptop was really good then slow, then good again then slow. Busy, I tried to ignore it. I had my other half yelling at me about the tablets losing connection and then coming back. I called COX who reset my modem and said I was in the red but should be OK. Next day same issue. This went on for some time. I finally tested my speed and I was getting good speed. Tested again, still good, then again and it dropped.

Called for over a week about my internet going in and out. I was helped by three people who told me varying reasons it didn't work. Finally I decided to wait no more and go to the Cox store myself and get a new router. I have called six different times and requested the phone call to be pulled about how I was promised to be reimbursed for personal charges due to not having internet access for over a week because I work from home. The final straw is when they cut off my services for non payment and they have promised to adjust my bill and haven't. I have exerted so much energy over this. Looking into new services because apparently being a loyal customer for two years means nothing.

Cox only works in the US. When I go to Jamaica I had to make a yahoo account. Cox page keeps saying "PAGE DOES NOT LOAD". In the US, it buffers and buffers so long, you could cook a meal. Sometimes, I get a totally blank white page. I do not know why it sucks so bad, but they do not seem to have any interest in fixing it. They are expensive for the BUNDLE especially when their EMAIL is slow as molasses.

Cox Communication phone service makes it very hard for you to downgrade or disconnect. I tried calling to downgrade to an affordable service. I was transferred a lot and I was on hold three times over 10 minutes. Finally I found a way to get through and asked to be disconnected. The lady asked why, so I just lied and said I am moving. It seemed to be the best way at this point. I was taught in business you should always leave customers happy if they are leaving you so they will want to come back. I have no desire to go with Cox anymore. I am glad I have other companies to choose from in Manhattan that would like to have my business.

First, we had a problem with our Internet connection. We repeatedly got disconnected and our download speeds bottlenecked even though we had the Ultimate Internet plan. We had trouble even streaming Netflix. After replacing our modem and router at the suggestion of COX, the problem continued with both of our PCs and laptops, so we knew the problem wasn't the computer.

We have had slow internet since Thursday Feb 4, 2016. We've contacted Cox and have followed all their instructions. The power has been switched on/off, the modem/router has been inspected by cox, the connections were removed and re-seated to ensure proper connections. Still the speeds are averaging 10 Mbps; we pay for 100. We just came back from a friend's house tonight where we tested their internet speed, they're getting around 25 Mbps. I'm not sure what they pay for. The service from Cox is sub par and we would switch if we could, no other internet around here. What would happen if the ISP had to provide a minimum standard for subscribers instead of only up to. We'll see what Cox says tomorrow. Maybe we'll have to reset the modem another 10 times.

Cox is a Monopoly here in Tucson AZ. They raise their fees whenever they want and never deliver on the speed of their internet connection. They are often rude and not helpful when you try to reach them. I thought monopolies were prohibited in the U.S... I guess not.

We've had some iteration of Cox Communications off and on (here in MHK) since 1990. Right now we just have internet. When we gave up cable a couple years ago, we had a terrible time getting credited for the cable box being returned. Someone who tried to give us a new box so we could get decent reception goofed and created two accounts for us, and it took six months for Cox to correct it. The entire time, they held on to our refund of $75.00 and sent collection agencies after us to return the box we did not have. When they finally fixed it there was no apology or attempt to make things right, not even when I told them they owed us an apology.

For the entire month of January receiving spotty internet service, sometimes down for hours. Unable to work from home, get emails etc. No Netflix, Amazon etc. Several phone calls to customer service, two technicians to the house. Cox has no idea why the service is poor or they won't divulge. Suggested I buy a $100 modem citing aging equipment which I did. Can't get resolved, can't get any kind of manager to help resolve. No one at the company appears trained or professional. Technicians didn't test anything or have any equipment on the truck but I have to wait days to get an appointment and sit home and wait all day. This company need to be scrutinized for unethical practices that take advantage of the consumer.

100% of everyone Cox hires has ZERO customer service skills, blatantly refuses repeated requests to escalate the call to a manager, constantly LIES, redirect questions of excess fees and wait times, and is incredibly incompetent. I had to reboot my laptop following a virus. Took me over 1 hr to finally reach an "Angie **" who repeatedly ignored written requests to escalate my call. She kept lying saying there was nothing wrong with my laptop connection. Finally at the end of the call she told me if I needed a manager I could always CALL Cox. Excuse me? Doesn't she realize I would have done so if it were possible?

After 3 futile attempts by phone to communicate with Cox regarding a change to my services I drove 20 minutes to the "retail" store. Not only did I experience long wait times on the phone, but found Indian people couldn't help me with my bill. Maybe because they're in India. There were 10 people waiting at the store trying to figure Cox stuff out (like glimpsing the wizard of Oz). I was told the wait time was 20 to 30 minutes. When I asked where their restroom was they said they didn't have one, but I could walk a ways to the Firehouse Sub Store and use theirs. These poor folks making 30 cents a sandwich have to provide a bathroom for Cox customers all of whom are paying hundreds of dollars a month for poor service, inadequate support staffing and now this ridiculous excuse for a "retail" store. I can't wait for someone to compete with these people so I can bail on them. Every experience is a bad one.

I have never written a review before because I settled with the idea that my opinion is in line with what others already have to say about products and services I use. However, after reading the reviews of others about Cox Internet, I am convinced that this company is awful. How is it that I have DUAL BAND yet only one of the access points is functional at a time? I was told by a customer care rep and the installation technician that dual band is essential because I can have my devices on one access point and my heavier devices such as Smart TV, desktop, and other appliances that require stronger signal strength on the other. However, only one of my access points in functional at a time.

I pay for Cox High Speed Internet (50Mbps) and every time I check the speed it's about 4-5Mbps. Cox has sent techs out on 3 occasions and problem still not solved. Connection speeds up and then back to slow connection within a couple of days. I want to cancel Cox so bad but they seem to have a monopoly in my area. I'm going to reduce my service with Cox. Why keep paying for service that I'm not receiving? How this company is allowed to stay in business is a mystery.

I reside in the commonwealth of VA. I got escaped from Cox as soon as my 2-yr agreement was over. I had Preferred HD TV and Premium Internet, coz I had many family members with smartphones and many PCs, iPad, etc. Everything turned into crazy after approximately 1 year later I got the service. The internet - disconnected for every 20~30 minutes, and took 5 to 10 minutes to get back online. I couldn't play any online games, because I lost my connections very randomly. I also had very hard time to download stuffs, with the same reason. I had to reconnect the download a lot. So annoyed.

Started Oct 30, gentleman told me I could get a bundle with ungraded internet, tv, phone and homelife for $139.99. I already have Cox internet and phone for $71 a month (for 14 years) and DirecTV for $117 a month which I was very happy with. I thought I would have money, so I told them to go ahead. Everything was installed on Nov 4. It took 1 month and 4 service calls to get the cable to work (kept shutting on and off). It took 1 month and 5 service calls for internet to have them tell us it was a software problem. Husband got on internet and found out that it was the FREE Cox McAfee that was not compatible to Windows 10.

Made a move recently within the same zip and was told everything would remain the same as far as charges and MBPS were concerned, only $20 for self-installation. They tripled the price and 6 agents later over the course of 6 weeks, it is still not resolved. I have worked with customer service, loyalty department, and the survey department - all to no avail. I'm especially pissed because the last loyalty agent I spoke with in Texas - Joe (**) gave me confirmation numbers and promised things would be right in 72 hours. That was 6 days ago so I'm back on the phone again tomorrow when the office is open. This is the absolute worst US company I have ever had the displeasure of dealing with. I'm moving over to DSL Extreme. It's only 6MBPS, but I'll happily do it in order to not be forced to interact with these liars and thieves.

The customer service is horrible, the "loyalty" or promotions department is a joke, an insult. Be ready to be transfer SEVERAL times to different departments, 1-2 hours on the phone, and every time you must start telling the issue ALL OVER AGAIN!!! Don't be surprise if you have to call every month for the same issue. Weak service, bill increases, fluctuates... I live in a two story house and downstairs the service is... Oh, wait! We don't have service downstairs! They also put me in "contract", meaning the price is lock for 12 months, but the contract price had expire 3 times in the past 6 months. The ONLY reason I have Cox is because they are my ONLY option for internet service. I can't wait for AT&T or ANY OTHER company to offer internet service.

One star is way too good for Cox Cable. It has to be the worst company that I ever had to deal with. We get slow internet service and the BASIC cable channels for ONLY $200.00! Oh, I'm sorry, they throw in a landline that nobody uses anymore (part of the package). There is absolutely nothing to watch on TV, and half of the time there is no signal. Free movies on Demand are in black and white or from the 60's-70's at the best and God forbid you tried to go through them (in hope of finding something LOL), it will freeze on you every single time and nothing will work after that.

Today on Saturday December 5th, 2015 I had a most unfortunate experience with Cox Communications and I feel the need to voice what happened in hopes that someone from this company cares enough to reach out. My grandfather has a family home here in New Orleans, LA and has been a loyal customer of Cox for 31 years straight. I'm in town for the holidays and I've been using internet services during my stay and I've been noticing some pretty slow speeds which prompted me to call Cox and find out what speeds they should be getting with the plan they pay for. And I was informed that they are on the premiere plan which means they should be receiving over 100 mbps download speeds when in reality we've been receiving between 12-15 mbps according to internet speed test.

I had Cox for 3 years and currently switch to Verizon Fios since the price went up month by month. I did call the Loyalty department and they could not give me anything better. The connection always shut down for no reasons and very bad connection on rainy days. I have to turn off and on the modem to reboot. Their modem was the worst. When I tried returning the modem (because I cancelled the service), the representative who was very rude did not accept the return (cause I bought it). I thought I could stay with them forever but apparently not. They like to change your bill without any notices. Whenever a technician came, no issue was solved and I got charged to my account for the visit. Keep track on your bill each month because this company likes to give you surprise.

My wife and I decided to trim our budget because of cutbacks at our jobs. We both work for the City of Phoenix who are downsizing and doing extreme budget cuts. We decided to return our four Cox converter TV boxes and reduce the TV service to basic. During the process a young lady by the name of Brittany mentioned that she was looking at our account to try to trim some more charges off the bill. She was doing this to try to pacify my wife and I because she mentioned our internet service.

We pay $80/month for the Cox "High-Speed" Internet Premier service that is supposed to provide 100 mbps. It is consistently running around 24 to 48 mbps. I had to make 2 contacts with customer service for them to believe me. They made an appointment for a tech to come out to the house today between 8am and 10am. Well, at 10am Cox called and said the tech was running late and would be here by 11am. They waited until the end of the 2 hour window to call me. Very poor response to my internet problem and very poor internet service. Cox gets an F.

I had executive services before and the services were so pathetic that I was not even able to read my emails, later I changed to Premium account still they were consistent in providing the worst services. I call the Cox customer services 3 times every week for the same bad services, isn't that disgusting?? Cox connections gets off very often and slows down every night after 9 pm for sure. It will be nightmare for the people who work in the night. Beware of Cox.

I have been a Cox customer on and off for 7 years. In April of last year I upgraded my service to the Ultimate high speed internet package. In February of this year I was experiencing a degraded signal (high latency) and called for technical support. The techs who came to resolve the issue did not even know what latency was. They told me my connection was fine and left. The issue resolved itself (I didn't realize it was because my neighbors moved). Recently, the issue got much worse. Every night, I would either have 1/2 a connection (speeds of 50 or 60, large packet loss) or it would disconnect completely. Because the connection would get worse at night, calling during the day did me no good. The techs would just tell me my connection looked fine.

I've been with Cox a whole year. We got it hooked up at my first apartment because that was the provider for the complex. The guy who came to sign us up was completely inappropriate. He locked us in for a deal with one of the faster services. It worked great at our first apartment but at the second apartment we moved to, it was EXTREMELY slow. Not to mention we had to pay another activation fee to move it to the second apartment. We are starving college students so this was very upsetting because it blindsided us. The connection was slow so one of the Cox servicemen came out to take a look at the connection. He told us the connection at that apartment was bad and left. He or the company did NOTHING to fix it. So we were stuck with slow internet while we were paying for the high internet.

I was sent countless promos to add internet services for $14.99. Cox cable is included in my rent. After completing 1 yr contract with Century link, I decided to try Cox. I'm widowed, 51 yrs, no computers, laptops, only own 1 smart tv and 1 phone/tablet of which I can only use 1 at a time due to the fact I live alone. I only use internet for Youtube videos & news. Suddenly I had buffering even though I changed my wifi name and password 2x min. Suddenly I'm told "Oh no Mrs. M, the $14.99 is for emails only! YOU WILL NEED OUR PREMIUM PKG & the Max speed $70 a month (excluding the modem rental of course) in a matter of 6-8 weeks". I was given a bill for almost $200.00! I feel tricked and deceived.

I actually had more reliable Internet in 15 months of Iraq wartime service (2 separate systems) than in 12 months of "premium" service with Cox. We lost service only with bad sand storms or total power outages there, but with Cox, it is out several times per month. Billing: We were offered a $130 package deal. We got charged $195 + taxes. We have interacted multiple times, costing MANY hours of time to attempt to get credits. After 4 months, they "fixed" the problem, only for it to return two months later. TV Reliability: The TV ads poke fun at satellite TV reliability in high wind areas and claim Cox to be better. FACT: Dish Network was much more reliable through Florida hurricanes than Cox has been through even light rain - or NO WEATHER.

As many people have mentioned, Cox has some of the worst customer service reps imaginable. I was called stupid as well as had these reps be extremely condescending to me over the phone and online. I created an online account to make a payment for my Cox services. I have only paid in store before, but due to a new job, made an online account to make sure my payment be made on time in case I could not make it to the store.

I switched to Cox because they were the only provider in the Tempe area serving high-speed Internet access. I paid up the premium to get the 100 Mbps download speeds. Unfortunately, my speeds tend to run from 32-70. On a very good day I can get up to 78, but even that is rare. I called Cox and they told me it was my router. So I disconnected my router and plugged directly into the modem. Speeds did not increase. Then they told me it was my PC. I tried other PCs, no improvement. Then they said it was my modem. A new modem did not solve the issue either. After that they went back to assuring me it was a problem with the PCs I was trying to hook up - anything to put the blame anywhere but themselves.

Truly pathetic. Beyond horrible. Most of the time I cannot log in, not to mention so many other problems with slow internet. I called so many times for assistance and they kept on transferring me in a never ending circle, hours and hours wasted on the phone waiting, screaming my lungs off. They recommended extra tech support, so I end up paying more and my bill kept going up and up until I could not take anymore. I had enough and cancelled all my services and switched to another company. The Cox tech told me to stop using Cox email. That was the fix.

I called up COX to order internet, tv and phone for my apartment. I found a deal for $89.99 a month which was a special package they were offering but the representative kept adding fees to that package. In the end it came up to $115. I told him no and that it was too expensive and I did not want it. He ignored me and told me that there was an additional $125 installation fee.

I've the past month or so the situation with high-speed internet (or lack thereof) has reached the point of unacceptable. One can always expect that at some point or another, there will be a mild inconvenience due to a service issue. This is not the case anymore as the problem interferes with my work on a daily basis throughout the day and night.

My family left CenturyLink Internet and went to Cox because it was supposed to be better. I have had horrible service since April 2015. After multiple techs, calls, etc the issue remains, but my bill is unchanged. I'm basically told to deal.

Incentives for acquiring Cox Homelife were not properly explained. There were alternatives and the options were withheld costing me upfront dollars. When I called to inquire, I was treated rudely and told that there would be no adjustment of any kind. Cox will do very well with my new 3 year Cox Homelife contract in addition to my using them for internet, telephone, and TV. What a way to treat a customer of 10 years! Beware of the ads for Cox Homelife and do not trust anything they say.

I recently moved my internet service to a new house I purchased. I had the appointment to have my internet transferred and connected at my new house for August 7th. The technician came who was from a totally different part of the country and knew nothing about regulations in my area spent an hour and a half at my house and then came up to me and told me he couldn't give me service that day because they needed to put all new cables to the house from the drop. He informed me someone would be contacting me. This NEVER happened.

I never had the displeasure of actually having Cox internet services partly because of their awful communication skills (ironic). I bought Cox internet preferred for $54.99 a month with self installation fee of $15 on Tuesday August 4th. I received a call next day letting me know a technician would come to my house that Friday between the hours of 8am and 8pm. A fairly inconvenient window of time but since it was not a professional install I didn't need to be there. I left that day assuming it would be up and running when I got home. When I got home that evening I hooked up my modem and to my disappointment there was no internet connection coming in.

We have Cox Internet because until very recently it was the only service available. We pay $75 a month just for "high speed" internet. It was OK until this week! But then, when we are watching streaming TV movies, they stop every 30 seconds with a message "your current internet speed may cause interruptions" and then Cox wants us to pay $5 extra to upgrade the speed. This is outrageous! Clearly Cox is trying to gouge its customers. Our response, now that AT&T internet is finally available in our area, is to dump Cox and good riddance! The AT&T internet will save us $30 a month for 12 months and at least $10 after that. Cox needs to reconsider its billing practices. They will lose big time until they realize that competition is available.

I have had Cox for one miserable year. On average we have had them out to "fix" their internet at least monthly. Why, because I pay for the "up to" 100mbps premier package and we have never, ever in that entire year received net speeds even remotely close to that. Our monthly speeds are consistently below their lowest package ranging about 10-15mbps on wifi and 20mbps on CAT5 like the basic package. I'm afraid if I ask to reduce our package to a level comparable to the speeds we receive I will get 1-2mbps. Just look at the bill compared to the speed test, there is your proof. I just did a speed test as shown below, that speed it shows is super fast by normal standards hahaha. I mean, I can understand and accept a certain amount of bandwidth loss during peak times and/or with multiple devices, but losing most of it is ridiculous. No matter what the circumstances, the quality of the service has remained the same, subpar garbage.

We've been with Cox over a year now. The phone has never worked, and the "highest" Internet speed can't connect WiFi to my smartphone let alone stream a full episode of anything on Netflix. Whenever I call I tell them I've already reset the modem, counted to 15, plugged it back in, etc, and they will ask me to reset the modem AGAIN. THEN, THEY'LL tell me they can't guarantee high speed WiFi connection only direct connection speeds. To top it off, our bill went up 130$ after the first year, but our service never changed.

When moving into my new apartment, I had no choice but to use Cox Internet. I have been a customer for less than one month and I am already confident in a one-star review. In fact, I've never experienced a company this bad in my entire life. Ever. I would give zero stars, or even negative stars if possible. Trouble brews pre-installation. My trouble with Cox started before I even moved in. I was trying to look at available internet packages a few weeks before I wanted it installed and in the process, my account was locked (maybe I entered a wrong password too many times, but I'm not sure). I try to recover the account, and it tells me I can't do it online because my account is "not fully set up yet".

I have lived in my house for over a year, and had moved my cable modem/router around the house as I rearranged furniture or changed technology. This March, a Cox tech finally came out to fix the fact that we were getting download speeds of 0.1 mbps despite paying for 50 mbps. Earlier today, I tried to move the modem/router from the living room to my bedroom (where it had been prior to the tech coming out - I moved it into the living room to keep a stranger out of my bedroom) so that I could hook it up to an internet-capable blu-ray player that requires a wired connection. I did not want to run an ethernet cord through the house b/c it's both an eyesore and a safety hazard.

Charged for transfer after promising no charges, also didn't provide promised plan. Charges were too much. Stay away from these guys if you have alternative.

I am fed up with Cox. I've been very patient with them for years, as they seem to be a modern American monopoly, with no other alternative. Today, my cable and internet stopped working. I have a wireless router through Netgear (which I've never had a problem with over the years) so naturally I assume the problem is with my Cox cable/internet services.

Cox/Manheim should be ashamed of such poor service.

Sadly I have had to use Cox Communications 3 times in my life. I am currently living in an apartment or I would never have done business with them again. I called to just get the essential package internet hooked up in my apartment. I was told it would cost me 39 dollars for the first twelve months. Ok great, I like that. Well, when I get my first bill it's over eighty dollars. I called and asked why and they said it was because I had TV and internet. I told them this wasn't right. That I had only signed up for internet. They apologized and fixed my bill, or so they said. They told me my new bill was 62 dollars. Again no. I told them that I was offered and then signed up for the deal on the essential package for 39 dollars a month for twelve months. The agent at this time tells me that offer doesn't exist.

I went with Cox service when they were having a special on internet and phone which worked in my budget. After that promotion was over, I opted to close my account with Cox. The first representative was rude, arrogant, and pushy. I left a complaint. I then received a call from another associate a few days later asking why I was cancelling service. I explained and he talked me into keeping their service under the same agreement I had to begin with. This was in June and all was taken care of. Then I receive my bill in July with a charge that was not in agreement.

Some time ago I started having problems with my Cox Cable internet service. The signal would suddenly drop out. I attempted to remedy the situation by buying a new cable modem but the signal kept dropping. I visited the Cox Internet forum on their website and saw that many people were having the same problem. They had had service techs out, purchased new equipment, even had their homes completely rewired for cable. Nothing seems to help. This means that hundreds if not thousands of people across the country are paying top dollar for service that they are not getting.

June 7, 2015 started our nightmare. We were downsizing moving to a senior community. Cox came late, the technician asked if we had hardware. I said, "No, you suppose to have it." Called sales rep **, ask why did he tell me they had phone and everything he stated. He didn't tell me that and if I didn't like it I can cancel and go somewhere else. The technician couldn't get the WiFi, telephone, router to work. He stayed at our home for several hours, couldn't get it to work talking to Cox technical. So he left some program, was downloading for two days. So I went to apartment office and complained they are the ones who's pushing Cox, still no assistance. Two weeks go by still no WiFi, no printer, no fax, no phone and now couldn't connect iPad.

I was charged $138 on 6/13/15, then again was charged $138 again on 6/14/15. I was not able to talk to a representative to resolve this, though I have been trying for days. I keep getting the run around. I was also told by a "chat" representative that I would not be charged $54 for the "High" speed internet, but only the usual $39 when I brought up the fact the federal net neutrality law now prevents providers from charging tiered internet access fees. Later I received an email disregarding our "chat" conversation and showed new, higher charges. It is IMPOSSIBLE to get straight answers from COX. I'm sure the red tape is built in by design.

I have called cox over the past 6 weeks about this problem. They cannot get this fixed and have no idea what they are doing. I pay over $230.00 for this crappy service and cannot stand it!

Seriously? It takes a damn week to simply transfer internet service from one address to another right across town? I've been with Cox Communications for 2 years and work from home using the internet. I put the request in on Sunday after trying to get through to Cox on Friday and Saturday and being on hold for 2 hours both times. The request date said the earliest available was Tuesday so I said "Alright that will work," as it would minimize my lost time. Oh no, I get a phone call today saying the earliest is FRIDAY. SERIOUSLY? THAT IS ALMOST A WEEK OF LOST WAGES. A DAMN WEEK.

I called Cox to complain that I am unable to access business websites and use social media calling features while my speeds were ok (25-30MBs). With my Verizon connection everything was working just fine and very fast. Once I raised these issues the rep hung up on me and never called back. They know I would not have another 30 min time to make another call. I hope we can gather more examples/situations like this and open a lawsuit against Cox Communications. The service (lots of filters and limitations) and the way they treat their customers is more than inappropriate.

My internet and TV services were compromised. Cox for no reason reset my modem to a past modem ID. COX service required my current modem information to reset my modem to the one I currently lease from them. I do not understand COX. They reset the gateway, but could not and refused to tell me WHY the error occurred. All I get is the COX runaround. Try their customer service. All they do is send you from one representative to several without resolution or an answer. If I use Amazon, the company knows everything and will resolve issues with professional customer care. What is wrong with COX in the "digital age." CONTACT COX AND ASK WHY! Nobody there knows. What a sad reputation for the company.

Cox business internet was SOOOOO slow. We have a very small office with basic computing needs. We have had technicians here multiple (5) times since December. Cox has pointed the finger so many other places causing us to replace the: router, modem, our phone system, adjust settings on our computers, and nothing was helping the lack of speed. We hired a very expensive IT diagnostic advisor who very quickly identified the problem as Cox. He recommended we switch to Uverse. Two weeks on U-verse and the problems are solved for cheaper than what we were paying Cox.

I signed a 2-year agreement at a "Locked Rate" on April 8, 2014, for service to be installed and activated on April 30, 2014. The monthly charges were "locked and guaranteed" at $202.46/month for 2 years. When the Price Lock Guarantee expires in 2016, the monthly cost would be $303.41. At the end of the first year; my recent invoice for April 2015, Cox fraudulently inflated the monthly cost to $313/month. I have all copies of emails, work orders and the agreement saved to PDFs. I do that with every single service due to the typical fraudulent bait and switch schemes companies pull on consumers nowadays. That seems to be the norm and companies do it deliberately, knowing that 90% of the consumers will fail to battle it.

In my area, the internet service is only provided by AT&T and Cox. I had a bad experience with AT&T so I decided to switch to Cox. I think it is the bad decision I ever made in my life. It started with a very rude customer service, they do not respect customers. I complained to a supervisor, he promised to make a report against the customer service agent. I doubt he did anything.

Ok, where do I begin. Paying for the fastest Internet they have goes offline about once a minute. Called tech support, they sent out a technician. He went into the attic, came down, said it was a dirty filter. Unfortunately for me, he rerouted a splitter that ran my dish TV. So called Dish, paid them to come out because TV wasn't working and come to find out it was the Cox' tech. that unhooked it. I am pissed.

Cox website says: "For customers who want to disconnect their service online, this option is currently unavailable. Contact us for assistance." Upon calling Cox I heard the following message over and over: "All representatives are currently helping other customers. Please continue to hold." I find it absurd that Cox offers multiple online services but chose not to offer the online cancellation.

I am a Cox customer and wanted to get internet for my daughter. I saw the television commercial advertising "Switch to Cox Internet for $19.99." There were no disclaimers as to eligibility. I went to the Cox office and was told that it was only for existing customers and was $39.99. I called Cox and was bounced around for half an hour only to learn when I asked that there was no such thing as $19.99 internet. This was blatant bait and switch and false advertisement. Cox lies about rates and costs to get potential customers to call for information. They should be held accountable. I plan to report them to the FCC.

My last monthly bill from Cox TV this month was $294. I don't have any special channels like HBO, etc. I have the main ones. I did make a $10 phone call on my international calling plan. I have called a number of times expressing my dissatisfaction with the cost. I am a senior citizen. Does anyone else pay that much for the bare necessities?

I have cox internet connection for the last one year, but after one year without informing me just doubled my bill and send my amount to pay. When tried to reached customer service, I waited for about 30 mints to talk to someone, the rep talked to me told that she can't solve my problem and I have to contact other department and transferred to the same but no one answered and hang up on me. I can say for the last one year I had no problem with the internet connection but this sudden extra charges made me to think about terminating my contract and change my provider

Been trying to work with Cox for a long time about not getting the 50 Mbps internet service we pay for each and every month. Have had more than 20 technicians come over and one tech blames the previous one and so on and so on but there is never a solution and we pay for a service we don't get. Tech support doesn't know what's wrong, and Retention Dept Supervisor told me "cord-cutters" aren't real customers and that I should just cancel the service since there is nothing they can do, and that I got a rate increase since we're not eligible for any discounts (even after not receiving services) or offers unless I get the premium bundle! Too many complaint calls.... We used to have a bundle but deleted services due to being told they couldn't handle everything and we just have internet. But now, that seems to not go along with their business model so out we go.

Every couple of months, I experience signal drops every few minutes. Besides the normal frustration, these have the effect of knocking me off my work VPN. It costs a lot of time and money. The problem is described in detail on Cox's own forums. They have not responded to numerous calls/chats/etc. It seems that their customer service is well trained to waste your time and frustrate you until you simply accept that the problem will be straightened out weeks later. I not only recommend against COX (cable companies don't care anyway), I now pay particular attention to resumes received at work. I would not engage in any business activity with anyone who has ever been employed by COX in any capacity.

Half the time our internet does not work! For no reason our WiFi just stops! I call the provider if WiFi box and they look into it and say it is internet provider! I call Cox and am told we are in outage or basically there is nothing they can do to help! How are we in outage every single month? This is the worst internet I've ever seen! And to top it off they raised our rate to 60 dollars a month without telling us from 30. This much money for a crappy service? This is crazy!

We have Cox for our internet. It is the only option in our area (Santa Barbara, CA). We have the basic service and pay our bill on time every month. They billed us for some service or other that we didn't ask for, so we saw the bill and contacted them. They said they were sorry. They removed the charges and our account was cleared. Then the next month, the charges were back on our bill! We called again and repeated the faulty charge clearing process. This REPEATED again and again (and again and again) for OVER A YEAR.

Cox Webmail takes a very long time to load. Once there, it takes even more time to do anything!!! I am paying for the Ultimate Connection and yet I can not get webmail to respond in anything close to reasonable. I can live with 15 to 30 seconds but this 3 to 5 minutes is completely unacceptable!!!

So in my local area Cox Cable "highspeed" internet claims to be the fastest around. This is often false. On a good day when the moon is aligned with Jupiter and you have sacrificed your first born to the all consuming goat god Pan, Cox Cable MIGHT be faster than the local DSL IF you're close enough to the station, the lines aren't falling apart, and Cox is in a good mood. Spoilers: just like their surly and unfriendly customer support representatives Cox is NEVER in a good mood. I'm not saying AT&T is better. I'm saying they're essentially the same for cheaper...

Only a few years ago it was $25 for basic Internet. It kept going up about 5 bucks every 6 months. Now it just went up to $52 and I had to replace my modem. Is it any faster??? No! They are a monopoly and there's nothing I can do about it.

We have Cox Business Service and 70.***.***.**/28 and allowed use of 8 static ip's. The network /28 allows 14 ip's. We experience over 6 month slow internet or complete outages random on our static ip's. We run DNS, emails and WWW server behind, and outages for hours or a day is unacceptable. It seems to be a routing issue on Cox side or someone else use our ip (maybe Cox system sue within an DHCP range???). We feel like ignored or Cox can't fix this problem. We lose business and the cost for our company reached already 5 digits. This is unacceptable having this long intermittent issues.

I made payment thru their automated systems. It said payment failed try later. Next day I tried again and payment went thru. Check with bank and 2 payments went thru. Called Cox Cable. No problem. Just fax bank statement to payment research. I did 1 month ago still no response. I've called every day since and nothing. They tell me there's nobody to talk to in payment research and I have to wait. They shut me off but I proved to somebody I paid. I have proof I paid 2 days in a row and still nothing.

3 1/3 years ago my husband passed away. When I called to change the billing name, I was told I had to go to the office with a death certificate. Since I didn't want to do that, I just continued to pay the bill that came in his name. Last month when I got my bill, there was a charge that I felt was not mine so I called the office and the rep agreed with me and took the charge off. In the conversation I told her that I couldn't change the name because I had to go to the office. She said no I wouldn't because she could look up the obituary and change the name on the billing. I said fine.

Cox internet is absolutely the worst internet service provider you can get. It took them 2 1/2 years to solve my internet continuing to drop out. Then a few months later we now have the joy to have our internet cut out AT LEAST once a week, if not more. I've called Cox multiple times about this, and they insist that they've fixed it every time, yet every week my internet cuts out. We pay $75 for this which is just absurd for the service we get. I would not recommend Cox to my worst enemy, they are that bad. Please explore other options before you get this joke of an ISP.

I have been calling Cox Cable every year since I retired begging for some relief on my bill. I live on a very limited income from SS. We have not had COLA for years. The bill from Cox continues to go up. I have the lowest speed internet possible, basic cable and extended cable. They used to give me discounts, today they gave me $1.39 a month of my $93 a month bill! Wow! Really big of them. They do not have a plan for seniors... told me to drop my Extended Cable, which would mean no ESPN which I happen to enjoy, as to go to the games is too expensive. You can't win... they have a monopoly. One idea... if they would stop mailing me tons of crap every week they could reduce my bill! I have been a Cox Cable customer for years... doesn't seem to mean much to be loyal.

Back before Christmas I complained about the latency in our high speed internet and they discovered that a drop line from the box to the house was faulty and they replaced it. Of course they left the cable line about ground. I understood that and cross my fingers that soon their contractor would come and bury the line like they promised in about 10 days. I thought I can understand this since it's the holidays and such. But after about two weeks nobody showed up. Finally I called and told them that nobody ever showed. The little call center girl spoke with a very thick accent informed me that they would not charge me for coming out to bury the line. I'm like "you don't say"! But I held my tongue. We scheduled a follow up. I took off from work to be there on the scheduled day. Nobody shows up. I take off from work just to accommodate these guys. I call back in again stating "nobody showed" on my scheduled date. To which they scheduled another time.

I cannot, AGAIN, get into my email. It buffers, very, very, slowly, then I get, the website is "NOT responding?" Are you kidding me? I thought we are PAYING MORE, because COX went ALL DIGITAL? Once I do finally get in, it takes more than 5 minutes, to open, and then delete an email. I can literally go upstairs, brush my teeth, come down, and it is still not loaded.

First they installed the wrong equipment, I asked the tech to change it to the right equipment and he said he wouldn't, said it was too cold to go back up on the pole. Next I called customer service and they gave me the wrong package again. Next, a week later I got a bill for twice what they had told me it was going to be. Next, I called them. They said it was because I change the package, not true. They gave me the wrong one. Stay away from cox, go with fios!!

Living in South Orange County, the only internet available near the coast is Cox. I believe they take advantage of this and do not provide quality service due to their sole provider-ship. Perhaps it is due to my exact location, although I can't truly believe that because we live in a normal neighborhood community. I have to reset the router every day because the connection constantly goes out. As a college student, this is VERY troublesome because a lot of assignments are due electronically.

Call to complain couple Hd channels don't work. Rep resets box. Doesn't work. Told me to unplug box, starts to work. Hang up. Then rep restarts box again causing outage for another 5 minutes. ** Cox! I hate them so much!

I had to replace my modem and was never told I had to return my old broken modem and was charged $78.98 on my next bill. When I called about this they were beyond RUDE! I paid my bill and cancelled my service! They are the worst company ever! I don't know how they're still in business.

Cox Communication is the most crooked, horrible company I've ever had the displeasure of having to use. I emphasize "had to use" because they are a monopoly. Their service is subpar at best, their billing is criminal and if you get disconnected for non-payment, they will continue to charge you the monthly bill despite the fact that you have no service. It appears that they legally rob you blind.

It seem they constantly increase prices as I lower services. When I go for help to lower bill, they wait a few weeks and raise something to take it up. Over last 2-3 years its insane. December reduce to get under $200 and now its closing in again on $220. Less costs more every time.

I recommend not buying their service. This company has horrible customer service and the employees are very rude. We constantly have trouble with their network and always have to turn on and off our modem. Today we changed our plan and we needed internet and the store manager told us that they couldn't send a tech for 3 days. And he was very rude. We are going to cancel this plan soon.

If you mistype your password Cox will make it impossible to access my email. They said this time 30 minutes. Before and it was a whole day before I could get any email. I am will get someone else even though I have had Cox for many years.

Cox has the worst customer service ever. The people they employ as CSR's have no idea what they are doing and refer to manuals during the conversations. They also try and sell you on additional packages during the time you are trying to resolve your issues which never get resolved. I didn't call them to sign up for any new packages, I called for customer support. The commercial they run on being the fastest in home WiFi is not correct since I can't even connect to the WiFi in different parts of my home but I can pick up my neighbor's signal. Their answer to everything is unhook your cable box and get a new signal. The last person I spoke to told me that and then hung up on me and didn't even continue trying to resolve my issues. STAY AWAY FROM COX!!!! It is worth giving another carrier a chance before going to them.

I've been a Cox Internet customer for close to 20 years and internet service is as slow as molasses. I pay for the fastest connection and maybe this is different than what I am having issues with, but Cox Webmail is very horridly slow no matter what I do, no matter what device or what computer I use. I have called a few times for assistance and each time I am given different reasons and different answers. Alas, not one of their "solutions" ever identifies and correct the issues at hand.

So I got Cox 5 days ago. The bundle. I've noticed that the Internet is so slow, that even out in the middle of the country, my 3G was faster. Got a Bluray with Internet as a gift and set it up. It says I'm connected to the modem but not the Internet. Called technical support and she said she'd reset my modem. During this I thanked her and casually mentioned I couldn't figure out how to connect the player AND the box, and she just kept repeating "you don't have to." I asked if then I could watch cable streaming on the Internet thru the player, and she said "no." I asked how do I watch regular cable then, she said "it just has to be in the same room." I told her that didn't make sense to me, and she laughed at me and said "what don't you understand, sweetie?" And every time I tried to answer that question she'd cut me off with jargon which I repeatedly told her I wasn't understanding.

At my home in Sun City, AZ, Cox is charging me a whopping $52 for a 5 mb's internet service. In Show Low, AZ, I get 50 mb's with CableOne for the same price. Would like to know what other customers are paying.

I call Cox to see about the TV packages and they tell me that in order to have ESPN and DVR, I would have to pay $77 per month. So I guess my question would be, what's so special about the TV they provide and why is it so much? If they give you all 3 services - phone, internet, and cable - for $75 monthly, I would really be satisfied if some human being can explain to me why with DirecTV, you can pay $89.99 per month for TV and internet, but just to get Cox TV with DVR and ESPN, you'd be paying $80 a month just for TV. I don't know so I asked Cox if the players jump out of the screen or do anything special that other TV providers don't do and the answer was no. So I think as people we should have the common sense not to support this crappy monopoly...

My fiancé is in the military and moved out of his apartment before deployment. Originally, he chose Cox because they told him they were extremely flexible with his military needs, and could cancel easily whenever he needed to. When the time came, he tried to cancel online but that's not permitted - they make you call. Alright, that's true of most service providers, so no harm yet. He tried to call to but reached a recording informing him that he would have to call back during normal hours of operation. Okay, still fair. We can respect a company with traditional hours. He was deployed on a submarine where he has zero phone access and extremely limited internet access, so I had to call on his behalf. Despite having record that he tried to call on Sunday, and despite the fact that I had all of his information (from the account number to his social security number), I was told I was not an authorized user.

Ditto to "Craig of Glendale, AZ on Jan. 12, 2015". I couldn't explain the situation on performance of my mail service any better. This has been going on for the past 2 months. I have 40 years in IT. When I talked to Cox tech folks, got them 3 times to admit that their web server platform is having ongoing problems. Could NOT get any ETA from them on when this may get corrected. To make things worse - a definite customer insult - they just raised by internet bill by $2 a month. How many of us are out there in the greater Phoenix area?? Please write a review.

Cox continually tries to underhandedly add additional items to my bill. For example, they started charging me for an upgraded Router and I never even had an upgrade. Their bogus bundles do nothing but save Cox more of YOUR money. Don't even think for a minute you get as good a deal as your neighbor either. Others with the exact services as me pay much more because I call Cox and complain, report them to the BB and the FTC/FCC. If you constantly, and I mean like every three months, file complaints then you can keep your bill down.

Called to ask why I'm paying 275 a month for bundle service while others I know within a mile radius pay 174 a month. They told me it didn't matter what anyone else paid even if it was for the same services, even if they lived next door. They could lower my bill to 235. After I kept complaining they put me on hold and came back and said they could go to 221 but not as low as other customers with same service. I was told if I had called before I could have gotten a price lock and it would have been lower!! Really I never saw that on bill or any advertising. How would average customer know that. What do they call this? Oh yeah a MONOPOLY!

The cox web mail page is slow. It can take over a minute to delete 6 out of 10 emails. I was timed out of the web mail as it tried to open the next page of emails in my "in" box and cox mail. I have called 3 times and was given the same instructions to follow all 3 times. I have done the steps and tried different browsers and nothing speeds up the web page. Is anyone else having slow issues with their cox web mail. The cox web page is the slowest website I visit. Thank You for Your Time!

I have had 5 techs, including a "network supervisor" come to my house to fix my unstable internet connection, and all have concluded that there is nothing wrong with the Cox signal. Of course the problem is "my equipment". It has now been two weeks without an internet connection that will stay connected. Cox has replaced the modem and the "up to 150mb speed" that I am paying for sometime reaches 100 (unstable) mb, but mostly is an unstable 18-35 mb directly connected to the Cox modem. I have charted the speed and connection graphs that show the problem is the Cox connection, but they won't dedicate someone to monitor the problem and correct it.

Our whole block has had bad reception with Cox TV. I have called many times about it. All they want to do is send a tech out to my house. I keep telling them it is not my house but the whole block. My neighbor finally called, worked on his house and told him that his house was not the problem. That it was in the line and they would have to escalate it. Three weeks later and still the same bad reception (tiling). We do not get any feedback from them either. According to the contract with the city, the reception is to be good in all parts of the city. They told my neighbor that we are at the end of the line or the hospital close by could be the blame. We are at our wits' end. Only other things to do is contact the mayor's office or drop Cox TV altogether.

CoxComm recently installed new cabling in our neighborhood. Despite signage, Cox did trespass; but worse, the aftermath of their criminal trespass was indescribable amounts of damage to my landscaping. During their incursion, the workmen also helped themselves to my crops. I chased them from my orchard, but saw them return and pick even more fruit. When I called out, the Cox worker just flipped me off, and continued to forage.

Let's start with the sales, you can keep your very good router and have the tech connect the new cable boxes to each room at no charge upgrade to contour in all rooms at a lower cost, okay? "No you can't keep your router or modem." "No you can't keep your HD cable box in your room." "Yes we are going to charge you for that cable box." "I can't get two of the cable boxes running but wait all day today and it will come up." (tech) "Really? There are splitters and cable amplifier on your existing unit." (tech) "Okay, they are not supposed to be there." (tech) Well Cox tech installed them. "No we don't use this kind of devices." (tech) "Really, I'm lying? Why?" "Yes I'm the best tech in the western states." (tech) "Really? Are you confronting me?" Report - Nowhere near the data transfer that I'm am suppose to receive Ultimate internet est 150 MBPS at 60 dropped devices connections all the time, Contour quits again and again.

I'm sorry to complain like that in a public review, first time I do that in my life, but Cox is for me the worst Internet and phone service I ever had. Poor support, poor connections, their modems just don't work well, Internet fail all the time. They tried to charge me to send a technician to fix their bad system but I refused to pay for that! So many times the phone had no line when I was trying to call. (I can't imagine what it would be in an emergency situation...) So many times people reach out to me to tell me they tried to call but their call didn't go through... I have tons of bad experiences with them not even worth to mention... Very frustrating I would never recommend that provider...

I've been with Cox, FOREVER... I've usually gotten pretty good Customer Service. Not so today. Checked my Internet speed (suppose to be up to 100mbps), NOT EVEN CLOSE! It's under 5 and I'm so pissed about it. First, I'm paying a lot and not getting what I'm paying for. Good news, although I'm 65 on a fixed income, I live near a Cox Store. Bad news, NOT a good idea to piss off a Senior Citizen. They kept me on hold today~~ they get to SEE me on Monday. That supervisor is not going to like dealing with me, to start his week off. I'm bringing along a copy of the 5 tests I ran today, let him/her explain why I'm paying so much money for services I'm NOT receiving.

Cox has been doing the hard sell with their twice-as-fast bandwidth recently and concurrently I have noticed that over the last 2-3 weeks my connectivity is slow and erratic, which messes me up with work most of all. After talking with some other people at work, I don't think this is a coincidence. I called Cox and after going through, as always, the stupid ritual of "hard booting" the modem, which I expected to be of low yield and told the person on the phone so, there was, of course, nothing wrong. I really think Cox is jerking my lariat. Because of my work (who don't contribute to the price of the fast Internet we are required to have as a job condition) I felt forced to buy the speedier Internet at a cost of 11 bucks more per month. That means I'm paying 130-plus bucks per month for phone and Internet only, which I think is too much. It's just Cox and CenturyLink as choices for Internet and phone around here so there's nowhere else to go. (I don't expect much better from CenturyLink, so why bother?)

I have been trying to get ultimate package for two years now. I have had countless times techs have come out and have no answer. Meanwhile they charge me for it. Empty promises. Please do yourself a favor and don't use cox for internet. I run slower then dial up almost. All they keep saying is sorry. Feel like I've been robbed.

For the past 6 months, I have watched my computer get slower and slower. It would take me 10 minutes to start up in the morning. I would get, "Aol is not responding. Recover web page." I thought it was a problem with my Aol and then Dan mentioned he was having the same problem with his Yahoo sign on. I called Cox and talked to a number of "EXPERTS?" and they walked me through a number of "SOLUTIONS?". None of them worked and they said that for $100, they would take over my computer over the phone and fix the problem. I said "No thanks". Then a real computer genius, Dan, called me and said try unplugging the modem for a couple of minutes. Suddenly, no more problems signing on and the computer ran as fast as it ever had. Thanks for nothing Cox and thank you Dan.

My internet connection was cut by a cox contractor in error, he cut the wrong line.. He ripped the entire line from the service box to my house.... I call cox tech support they advise, "the service will be fixed within 24 hours." No it's been 4 days. 16 calls to cox all lasting over a half hour. Talked to 2 supervisors. 1 customer service manager all saying the same thing... "My name is..... I can assure you this issue is resolved and just wait 24 hours it will be fixed"... 2 techs claimed on the work orders, they visited the property and fixed the issue but I have a security camera pointed at the cable box and there is no footage of anyone except the guy who ripped out the line running to my house.... They admit they can't communicate with techs or contractors out in the field. It's not hard to figure out, it's called text messages.... I am so pissed off that they no showed my calls 4 times... if they don't fix my issue I will create a bigger one and force them out cause I am going to cut every single line to about 30 homes in the alley...

First, let me say that I have a brain injury; however, it doesn't make me an idiot. I called to get prices, I get some government assistance & on a fixed income. Cox telephone prompts are inadequate, sending my call to Adam in Tech Support (totally rude), transfers me to sales, where I get someone named John who suffers from a worse case of cerebral rectosis syndrome (butt-head), than Adam. Worse, I just moved into this apartment complex that has an exclusive contract with Cox. Makes me sick that we have to be at mercy of Cox & take this kind of treatment.

I have had many issues with my Internet speeds. I have contacted cox more than 5 times about this and haven't yet seen improvement. They even sent help to my house and still no change but some charge indeed. I'm supposed to be hitting 100 megabytes per second but only getting 29.4 with an Ethernet cable. It's not the router or modem I have a gigabit router top of the line from Netgear.

So I will preface this by saying that Cox has basically a monopoly in the area regarding bandwidth, and boy, do they crease you. Over the last several years, my bandwidth has stayed the same and more than doubled in cost ($35 in 2008 to $79 in 2014 for 30mbps). What a rip-off. I work in Technology so I am aware that the cost per mbps and the cost per port have gone down dramatically and outside AZ, there are places with less population getting 5x the bandwidth for around $75 per Month. Sounds like price fixing to me. Let's compound the fact that I'm a 13-year customer who spends roughly $2,500 a year with them. I go to investigate what an upgrade would cost only to find that a new customer gets a permanent price of $79 while I get to pay $99. BTW, that price is permanent to the new customer. Cox has too much control to hose their base and would really like to see them tariffed like the other players. Currently, they are not because they are not considered the incumbent when they clearly have become so.

This company is the absolute worst ever. I'm talking bank of america is 4 tiers above this absolute pos excuse of a company. For years I've had to battle to keep my internet and cable usable with these people - never mind the fact that I pay 100+ bucks a month for their "service". I've become quite knowledgeable over the years of the certain maladies that affect my service from the "it's your router" excuse to the "statewide slow service" brushoff. I've even tried to switch companies once. I called up, resolute....only to hear the so called customer service representative chuckle when I said I was going to go with another company. When I inquired with Qwest, they said cox was the only game in town in my neighborhood. What a surprise.

I was contacted by Cox sales promotion department on November 25th 2014. Offered phone service and cable service television on top of my Internet service that I already received for an additional $20 plus tax and fees. The TV programs that we discussed on the phone were on channels USA, Syfy, Food Network and ESPN and the sales associate, a woman talking to me, probably talk to me longer than she wanted to because I am a chatter. But when she asked me about the programs I watched and where I got it from I told her that I used Hulu and Netflix for my TV programming through my game systems and as well WWE Network through my Xbox because I am a wrestling fan. Smackdown and Raw play on Syfy and USA live and I cannot watch them live on the network so having the channels were the best thing for me as well as ESPN2 for my hockey.

Cox is the only provider in this area. I wanted tv and internet only. They insisted on a phone line saying it was a better bundle price wise than tv and internet alone. I don't want a home phone, haven't had one for years. I use my cell only. The price for internet and tv was as much as the three. I still haven't purchased a phone, so the line is just sitting there. I'M tied into two years now and knowing the price will go up after one year.

The packet delivery rate is about 78% which is very bad especially if you ever plan on playing any video games with their service.

I moved here 2 months ago. Cox TV provided by HOA. So I called them and signed up for internet, DVR and Contour, and a phone I didn't want because they assured me this bundle price saved me a lot of money. I kept saying that my HOA paid for part of this. They said "this bundle is still your best bet for $79 a month." They said the price was secure for 12 months. Today I get a letter that a review shows I am not eligible for the discount after all and they want to raise my rate by $35 and that I should be happy to get such a good deal. What kind of pathetic customer service is this????? If they signed me up wrong, it is THEIR error, not mine. I never would have agreed to their new higher rate. And I didn't even want the phone. All it gets is ad calls, but they wouldn't let me NOT have it in that bundle. I am disgusted and plan to report them to the PUC and BBB.

Excellent service. Never had a problem. Billing helped out with small issue as did tech service when I changed out my modem. Don't know why everyone badmouths the company.

This is the worst service company. The price is High, the quality is zero. You should never trust this company. Take your business and somewhere to provided you with good service.

Not long after I posted my original review I got a technician who knew what the problem was and fixed it. I haven't had a problem since. It really was a coincidence that my problem arose after Cox tried to sell me more services. I am very impressed with the way they do business here.

Cox is the absolute worse company ever. I am new to Las Vegas. Had my Internet installed October 8, 2014. I have already made 10+ calls and had 8+ service calls and my Internet still doesn't work. I've never seen anything like this before. They are awful. Will be canceling my service Monday. How does this company stay in business? Absolutely disgusting company. I didn't want to give them a star but I had to to post the review.

Our Cox internet has been dropping for the last three weeks. My husband called Cox services and agent reset the modem on their side. It seemed to work for a few hours that day but has been dropping ever since 10/24/14. Not happy with their service and strongly considering installing Satellite and cancelling Cox's services.

Signed-up for Cox Internet. Then a few months later added cable TV. Went to Cancel Cable TV and they told us we are "bundled" and our internet rates will go up. Is that legal?

I just called Cox Communication's 8557669812 number to seek an answer to the crazy slow speeds. I was told that the problem with Cox service was first noted around 9AM and is affecting the entire state of Arizona. She explained that they have no ETA as to when the issue will be fixed. When I asked for a refund to my account, the assistant hung up the phone. I called back, but was unable to get through. Cox is a Internet provider monopoly, something that is illegal in the U.S. There are no other Internet providers in Arizona that offers comparable speeds. With no other competition, individuals are forced to buy Internet service from Cox.

My internet has been losing a connection for about three weeks now. When it got to the point that it would only stay connected for 2 - 3 seconds at a time I finally called Cox on 10/26/14 and was told they were receiving sporadic reception from my modem. A technician came out on 10/27/14 and changed the router. It worked for a few minutes but stopped working completely after he left. On 10/28/14 I called again and this agent told me to change the channel for the new router. This representative never looked to see if there was a connection at Cox even after I told them what has been happening and explained all the previous calls. His resolution worked for as long as it took me to hang up the phone and then it stopped connecting again.

On 10/29/14, Cox doubled the speed of the Premiere (mid level) tier of internet from 25mbps to 50mbps. I already had more speed than I needed. Now my bill shows a $4 increase! We are paying for speed that's not necessary! Cox advertises the speed increase with TV commercials as if we are getting something for nothing. They made no change to the Essential tier's (entry level) speed. The tiers jump from 5mbps to a whopping 50mbps. Highway robbery at its finest.

I don't use their cable or telephone service but I do use their internet service. Sure, I'd wish there was more competition in the market and that Google Fiber would come to town if only to drive down prices and drive up service and I'd love a symmetric connection (i.e., upload speed as high as the download speed) which they don't currently offer in my neighborhood. That said, even without much competition from other ISPs, Cox is doing a great job for me. I wish they didn't block incoming traffic on port 80 so I could run a webserver for my personal website and their advertised data plan allowances to make me a little nervous but they've never been enforced.

Cox is a piece of ** company that has lied to me throughout my now 7 week nightmare with them! Sites don't load. Connections aren't made. EXTREMELY SLOW SERVICE. They tried to charge me for a tech visit 3 weeks after they incorrectly installed my service and lied on the notes saying that I was "informed" that it would be a $60 charge. A TOTAL LIE!! IT IS PATHETIC!!

I have been trying for weeks to get my webmail set up in the new Cox "Enhanced" webmail environment. It took me weeks to finally get a reliable connection to my emails (New, Inbox, Sent, Drafts, Trash, Spam, and Archive). Unfortunately, Cox is unable to port my Cox Classic/Enhanced Contacts folder to my new "Cox Webmail" account. Any suggestions? GoogleMail is no solution.

Early this year we decided that we did not want to continue to pay for cable TV and switched to an antenna and Netflix. That has worked great, except that it seems like our internet quality has suffered. We have more frequent outages and slowness than we had before we dropped TV. Further, I upgraded my modem and sent the old one back using the packaging they sent. They said they never received it and charged me a $120 equipment charge. I didn't write down the tracking number (which I should have) so I have no recourse. Our only other option is DSL, which I know is significantly slower than Cox (when it's working). Cox is the best option we have, but I can't wait until someone like Google comes and gives us something better.

Every time I call in to reconnect or switch to seasonal hold, I get billing errors and have to call and explain their mistakes. And I recently called just to ask a simple question about the Internet on seasonal hold and they all took ten minutes to get to the right person and shortly thereafter the call got dropped and they never called back to help or apologize.

The Cox representative told us our internet speed would be three times as fast as what we were getting. This was false information. I have a bandwidth meter on my computer. It was measuring 10-11 Mbps with our previous internet company, CenturyLink. With Cox internet the bandwidth measured between 1.2 and 5.8 Mbps. We explained the importance of bandwidth speed because we use Netflix, Amazon, and Hulu. With Cox we were knocked off of Netflix during a show and it was very annoying.

Cox raises the price on our internet, phone and TV, about every 6 months. We have no option in our town Sahuarita, AZ. Cox owns the cable in our community or town, they don't allow another provider to use the hard wired system to each house. Thus, the monopoly.

Cox internet is terrible. Had over a thousand channels. Charged me $255 a month, charged me $100 for installation, said it was free. Had to complain to get it removed, had the 100 mbps - they charged me another 100$. I had the docsis 3 modem, still only got half the download. What a complete bunch of idiots. I was also on a wifi router too and had to take that off to get half the speed over all. They love ripping people off.

I'm sick and tired of the high cost to use Cox's internet service. So what are my other options? Zero, zilch, nada? Why does COX have an entire city under lock and key when it comes to acquiring internet? I thought conservatives are for free markets? And I thought monopolies are against the law.

Well I was trying to make a payment and the cox representative was giving me an attitude. He didn't answer all my questions. He knew I was based from an urban environment and he was talking down to me. I spoke to him politely as I can and he was still giving me an attitude. I don't appreciate be spoken that way, if this continues to happen I will discontinue my services with cox communication.

As of this writing, where I live in San Diego, CA, Cox provides 4 tiers of internet. The 2 upper tiers are Ultimate (100 mbps) and Premiere (75 mbps). The ultimate tier costs me $107/mo. I understand Cox cannot ensure I *always* receive a speed of 100 mbps, but my speeds are only over a fraction of what they advertise. In fact, these past few days (particularly at night), my speeds drop as low as 8 mbps.

Cox is talking about the new speed (KBPS) that they are providing but they don't seem to be providing what they advertise. After reading a column by Kim Komando in our local paper about choking down the speed when a customer is watching Netflix and after using the Netflix short that measures speed the best that was provided was 2350 kbps. That’s nowhere near the 50,000 kbps they're so proud of and if they're really choking it down aren't they guilty of breaking some sort of federal regulation?

So I had already had a terrible experience with Cox last year. As a college student, Internet is pretty vital to my homework and projects. My college doesn't have dorms, as it's a small university, so I have to live in an apartment close to it. For some reason, this apartment complex only allows Cox cable. If I had a choice, I'd definitely go for something else. My old roommate and I got Cox, and had a package for both the internet and cable TV. The cable was only able to show about 2 working channels, and the rest were static. The internet hardly worked, and would be on and off throughout the day. We'd have to restart it several times to get it to work again.

So I am a college student and wireless Internet is very important because there is a lot of school work that is accessed and completed through online applications. In addition, I decided to purchase e-textbooks this semester to save on money. Unfortunately, those don't work so well when your wireless provider turns off your internet.

So, I signed up with Cox after many people telling me this was a bad idea. I thought that I would give it a try due to all of the advertising they stated in Las Vegas for cheap fast services. Well after the installer never showed up for the scheduled install, I called Cox and customer service states that it is unfortunate but I will have to re-schedule for a new date. Reluctantly I did, and the women showed up to install the service and hooked everything up for my 4 bedroom home, and after 2 days I had multiple problems with the service and had to call and sit on the phone with tech support for about 5 hours and they couldn't get the service to work correctly.

I called on July 10th to disconnect service with Cox and in the course of the conversation, the representative suggested I might want to let the next tenant of the house assume the account. I said I don't care, since I wouldn't be there or paying for the account and gave him the next tenant's name (my daughter was moving into the house). Fast forward 33 days - I found that Cox had debited my account for the monthly fee. When I called to see why Cox was debiting my bank account, the service representative manager stated that my Cox account hadn't been closed as the next tenant never called them for service.

I ordered for the contour package about 2 weeks ago. The lady on phone told me it was $130 a month for bundle that's with taxes and everything included. So, I decided to call back after the installation. That same day less than 4 hours the cable went off for more than 5 hours. I call to tell theM about it, they said they trouble shoot it over the phone but did not work. Still no TV. Things got so bad we had to watch antenna TV while still paying for Cox communications. I talked to somebody else. He said the contour package $199, that's a big jump from $130. I could not afford it so I downgraded to essential package. The lady on phone got mad. I was asking about prices - she hung me up. She called back. She finished the call. The guys came over to exchange cable boxes.

First week great signal all week but since then it feels like the bandwidth has been downgraded - can't use face time or skype properly, websites take too long to load. Had a much better internet experience in the uk. Heard that US download and upload speeds were better than most countries but have to say cox's are nowhere near!

Changing rates and baits. Call center holds apologies. Put on holiday status - bill doesn't change. Owned modem when we started but suddenly don't own modem. Expected to return modem that we paid for. Generally shifty evasive. Not able to cancel because they want our modem back. Fees and taxes are more than the service. Result just keep paying the bill. The only reaction I can think of is to go back to paper bills.

We opened a contract with Cox Communications back in 2013 for three years, which includes internet and two telephone lines and one of the lines is fax line. Now we are in the need of an extra line, we requested an estimate to Cox for an extra phone line; however Cox could not gave us a better price than forty dollars a month for just one extra line. We tried to get out of the contract but there was no way Cox let us do that. We end up adding this extra line to our package with Cox. The Cox representative let us know that someone would be calling us to schedule an appointment to come into the office and install the extra line. We asked if there would be an extra charge for this and the person responds that it was totally free, so we agree.

When we opened our business, Cox was the only service provider besides DSL which was too slow for my purposes. In order to get Cox's fastest speed (15mbs/5mbs) at the time at the lowest monthly rate, I signed a 5 year contract. I have 2.5 years remaining on that contract (I'm okay with that. I signed it). Today Verizon FiOS also serves my building which it didn't at the time.

Cox uses questionable advertising and is gouging consumers for their services. My experience (after 7+ years) has been that the cost of medium level cable Internet/tv/phone "bundle" has gone up approximately every 6 months. I'm told I've been on a "promotional special" every few months, and yup, it's ending. At $165/month (for "one tier up from basic" cable tv service), I'm done. I have to keep the phone/Internet for now -- (almost no wireless service in my building and I use the internet for my work) but I'm moving on to other alternatives for the tv programming, and hoping there might be another option for the Internet (I'm going to be charged $110/mo just for phone & internet).

A new account was set up with Cox. The sales representative had entered the correct address but the wrong apartment number. The Cox technician had arrived to the wrong unit but eventually made his way to the right apartment. Due to this error in apartment numbers he stated that he could not set up the cable & internet at the corrected address. The technician then informed, to call the sales department to set up the account again. This meant the whole process had to be repeated all over.

Very unethical customer service and false advertising to the highest limit. We simply asked for one of the Cox promotional deals that they advertise and not only we did not get what was advertised, but also we were charged so much more money that was agreed to.

Worst service ever!!!! Switched from Century Links lower speed to Cox's highest and Century's still blows it away! Huge rip off! Cox's signal constantly drops. It's frustrating and irritating when watching movies and gaming!

Cox has more commercials than television, and the television they do have sucks! I'm dropping Cox for Free to Air television. Their Internet also sucks **.

In March my bill was $122.96, in April $142.93, in May $153.48. These were after I signed on to a "bundle" to save existing customers' money. Previously to signing the "bundle", my cost was approximately $128.00 per month. After calling this morning to ask what was happening I was told that I was actually "ahead" because all prices have gone up and oh, also, there was a "step-up" fee halfway through the bundle contract and gosh, there was just nothing they could do to match my high-end service package at a lower price. Note, I have no movie channels, do not have a landline telephone, and have been a customer for 9 years. Maybe that makes ME stupid and not them.

Cox senior technician employees, Andre and Thomas from the Lorton, VA office were very professional in their analysis and repair of our computer problems.

Watch out for that promo - $45 month - when it was up I found out when they were disconnecting my service. By then, they had already charged me two months of $79 each month for just internet. The excuse was "We told you a year ago it would be up in a year." No warning, nothing! So I paid the 'past due' bill. Mind you I had been paying my regular fee every month so in my mind I had nothing past due. Then retention said they would give me $10 off the $62 a month fee - Folks we are just talking internet here, no TV, HBO, etc., etc. The next month, I get another call that my bill is past due - I never got a bill again! Then to find out everything both people told me the last time was NOT done. No $10 reduction, charged for reconnection when it was waived. So I just called again - after 1 hour and 12 minutes, 2 billing people, 2 retention people - supposedly my bill is lowered to $81. Customer service D-, company as a whole D-. This whole cable/internet business seems like a scam to me. People I talked to were okay, but they don't have the power to do anything to help the customer out of a poorly executed promo strategy.

The worst!! Simply no words to explain the 45 minute wait two days in a row trying to fix a problem. After two days trying and a total of more than 1hr 30 minutes we got a hold of a nice lady who said that she could not help repair email access. That they will charge $90 dollars to resolve the problem directly. The very nice and calm lady (gotta give her that) simply had no way of helping. She had no access to email, could not receive emails, could not join.me, could not share screen, couldn't practically do anything other than answer the call and charge $90 dollars extra for the already overpriced Cox service.

I noticed a price increase on my current bill... and this is the response that I received: "...To continue to deliver the latest technological advances and a wide array of products and services our customers want and need, we occasionally have to adjust our rates." And "...Due to the rising costs of doing business, your monthly bill of April increase to $63.66 per month." My monthly bill was originally ~$45. So what does this response really mean? I interpret it as them saying that they raise prices whenever they feel they need to. Is this a valid reason for raising my fees without prior notice? I do not think so.

Very slow Internet that drops signal constantly. After 9 months, someone finally said it was a defective modem (their equipment). Told to swap it out at store. Drove 30 minutes to store, was told they didn't have one. Told I needed a tech to come out at a cost of $51. To replace their defective equipment? Then I found out that their tech solutions actually installed a virus on my laptop while they were diagnosing the problem. All done with his lousy company. Back to FiOS. You get what you pay for.

The rate for cable is out of hand. I have had Cox for over 20 years because there is no competition in my area. Their rates are way out of hand. I am a senior on a fixed income and they charge way too much. Every year they keep increasing rates with no government regulations. How can we get a decent rate for Senior Citizens?

They continue to raise my bill and then when I call to complain, they say they are going to give me a discount and then they never do! Whenever I call, I have to hold for 30 minutes minimum.

Internet speed is choked and slow. Biggest problem is if you enter a wrong password or i.d they lock you out period. No security questions for entering account number or anything even if you call customer service and wait forever they will not stop the half hour lock out. They are so arrogant just because they have a monopoly. If I could drop them, I would in a heartbeat. A LOUSY, ARROGANT COMPANY MONOPOLIES GET YOU THIS.

Since I moved to this address back in April of 2011, I was telling them that I was on benefits and low income and that I have a Down syndrome daughter who receives free school food... They started me with $28.99 for basic internet service and after 2 yrs. later they went up to $59.99 a month and every time I call their customer service, they pretend to act stupid and never give me a refund for their increase, and now they're down to $45.99 for their basic service which is ridiculous. They control the area with Verizon another bloodsucking company, and the govt. is not doing anything to protect us. I did fill out the application for the Connect 2 Compete.org program and found out that they control that too, and they told me, that I have to disconnect and stay without internet for 90 days then reapply for services at the rate of $9.99 for poor families they say, so now I'm looking for alternate services and guess what? Don't have none for this address, I'm so frustrated year 2014 and we're still limited with good consumer choices and these corps are taking us for a ride... Can you please help me to fight them?

I live in an older neighborhood where Cox is the only option for broadband speeds. The cost was originally $43.99 for cable internet. It has since increased by $20 over four years. I work from home on most days and rely on the internet for communication with co-workers. It is common for the internet connection to drop multiple times per week - often during business meetings.

When we FINALLY got a hold of customer service, we were told too bad so sad, you are going to have to use Cox email.... OH how bad does their email system suck!!!! AS BAD AS IT GETS!!! The slowest email system out there! NOT user friendly SO be forewarned if you depend on email for your business don't do it!

Cox's technician took my rental modem with him last August when he installed a new service to my new tenant but did not given a receipt. And then, they charged me for the rental modem $129 (I had been renting that modem for a year). I paid that bill. When my new tenant called and visited their branch asked to tracked down the modem in Fair Oak Mall in Fairfax City, they promised to call back but never call. I called few times with the same experience: never called back after promised to call. I wrote 3 times to their online service with the technician ID, each time I got a response to track down the modem, but never email back again.

For the past 2 or 3 yrs we have complained so many times of our 2 neighbors behind us in lot 39 and one west of that stealing our services disrupting our services. And to this date it still is going on. Cox Communications does nothing to thieves? Why am I paying my bill? I’m the one that can’t call on my home phone. I’m the one with a fuzzy picture. Ed **, next door to us has complained to Cox for the same reason about the same people. I guess maybe we don't need your services either. That’s one way to stop our problem, just go to a different company.

I have their ultimate service and it has been very reliable. The real issue is that the service (around $125.00 per month) is expensive. I have previously used FIOS which is Verizon's fiber optic service which is superior but Cox is a reasonable substitute. Speeds are as advertised and sometimes actually higher. The installation is farmed out to another company but the installer was excellent and knew his business. There is no real competition in Henderson for high speed internet which is why the Ultimate service is so expensive. Perhaps when Century Link provides some competition like fiber to the curb will the cost go down.

I have been having problems w/ Cox CS for about 4 months. The most irritating happened at the end of 2013. I had signed up for auto pay on the phone w/ a rep, but I got a bill in the mail, something said "Call Cox" & I came to find out customers CANNOT sign up for auto pay w/ a rep on the phone, so it was not in effect. So I wrote out a check & took it to 750 Rancho Dr. store. When I walked into store, I was told there was no drop box (which used to be there), so I walked over to counter on left & put it on counter in front of rep who said, "I'm not accepting this." I left it nonetheless, but I was pretty pissed, so I went to building on Martin Luther King & Vegas Dr. This was after 2 phone calls & all telephone reps telling me Rancho WAS a payment center.

I have been using Cox internet and cable for approximately 6 months. I switched from DirecTV to Cox when we moved into a new apartment. It was the biggest mistake I could make. From the very start, we experienced problems. When we first got internet, our internet pages were all jumbled up. I called Cox to help troubleshoot the problem, but they said I had to pay extra for that kind of support. "Are you kidding? My internet hasn't worked right from the start and you're telling me I have to pay you to fix something that should have worked from the very beginning!" I ended up contacting the person who installed the internet who determined that the router was bad and replaced it for free... something that Cox should have done.

I work from home as a freelance designer and so my livelihood 100% depends on having a reliable internet connection. For the past few months the service has been terrible: the modem would connect and hold for a minute or two before promptly losing the connection, which could only be reset by manually unplugging and restarting both the modem and the Wi-Fi base. Nobody can work all day plugging machines in and out and expect that to be passable service, so I called to complain. And was told to wait for a tech to show up in two days. In the meantime, I would have to just keep plugging in and out and deal with the spotty connection.

I started with a $19.99 monthly charge and went up to $30.00, $40.00 and now $47.00. Speaking with friends who are also clients, state that depending on your negotiating skills, you can get a better price. I am very tired of this type of business character. I don't want nor feel that anybody should have to candy coat their speech to receive a different price. Inconsistencies really suck.

I subscribed to the Cox Internet Starter Promotion with self installation on Sept. 23 for $29.95 per month for six months. I was billed $30.00 for installation and then their bill for November was $39.99. This is one of the most horrible companies in the universe. They subsidize their self-serving idiotic Business Series at Hotel Roanoke by abusing their customers. They should be disenfranchised and a class action lawsuit should be instigated to penalize them and everyone whom they have cheated.

I am just fed up with Cox! I have been a customer for 14 yrs now. And of course have seen my bill climb, climb even while I am a "Bungle Ease" customer. I have had to call numerous times over the yrs for some overcharge discrepancy or another making the name itself a joke. My latest dilemma is I/we qualify for the lower rate of internet service, BUT can only get the discount if we/you have not been a customer for the last 90 days! Does this company not get that people’s lives change.

I owed $76.00 to Cox Cable and they sent a Cox Cable man over named Alvin and he started being rude towards me and yelling. Then when I told him I was going to pay it today he said he can't do that, so I called customer service to talk to them and they said I could pay it. He was listening, yelling at me saying I was lying and he told me to shut up and barged into my house and took the cable boxes and sped off. I really think that is the worst place to get your cable from and I will never go there again!!! And so I say you have been warned.

I just activated my Cox internet service 12 days ago for the price of $56.99. Well my first bill arrived today and it states, "Due to the rising cost of doing business, our rate for Premier Internet Service will increase to $73.99 effective with your next bill statement". I, at LEAST, expected them to give me 3 months before they jacked up that price. I need reliability but I also need a good price. I've been with COX in the past and it seems they jack up the rates periodically. This one is just too much. So, with that price hike, I am sending them a note...."Due to your alleged rising cost of doing business, my funding for your rate increase will decrease to $0.00, effective with my next bill statement."

You think you have it bad... Let me tell you a bit of the history and then the surprise icing on the cake: I cancelled after TWENTY FIVE (25!) years of tolerating poor arrogant Cox Cable and Internet service. You would think that as a loyal 25-year old customer, the speed of my internet connection would at least be in the mid-range. It was about five years ago, then I noticed the slow down and the throttling.