Cox Communications High-Speed Internet Reviews

Cox is running an absolute racketeer in Summerlin, Nevada. The prices are absurd and they have no options between 1G of data and unlimited, which forces you to either pay $50+ on your bill or fine-tooth comb your usage. I moved in with my fiancee and she was being charged $85 for 250mpbs/download and 1G data a month. Been on her plan for over 6 years. But as I move in, if I create a new account I get unlimited data and 500mpbs/download for $100? Make that make sense. As a company, you're prioritizing new customers over the wellness of long-term existing ones? Bad brand. Then on top of that, I was forced to receive their new router in the mail, and it doesn't work. What a joke.

DO NOT USE COX COMMUNICATIONS under any circumstances. This company is a complete scam. Their so-called “high-speed internet” is nothing but false advertising. I pay for their 2 Gbps premium package, yet the reality is shocking — not even half the promised speed ever reaches my home. Out of frustration, I hired an independent professional network technician (not affiliated with Cox) to verify the connection. The results proved what I already suspected: Cox is charging full price while consistently delivering less than 50% of the speed. This is fraud, plain and simple.

This is a pathetic company that still relies on 1990's technology in most communities out here. Cables going across roofs, climbing up walls, and being baked by the hot desert sun. My internet on my home computer goes out randomly for a few minutes almost daily, then pops back on. I have complained about it for nearly two years, they give you a credit of either $6.00 or $8.00 and think all is good. They have never ever sent the big guys out to update this equipment in the 7 years I have been a customer. They have replaced the cable on my roof once, given me new boxes, but doesn't solve the problem. And they could honestly care less.

DO NOT USE COX COMMUNICATIONS!!! Their customer "service" is anything but. I am handling my elderly mother's financial and medical affairs, as her partner just passed away. After providing significant documentation for Cox, and spending literally 5 hours on the phone with several Cox representatives, they will not help me to change the password to get access to the account. I am an authorized user, with my phone and email on the account. They spoke to my mother 4 times. They called the number on the Cox account 8 times. Because I could not provide the Cox PIN and because the security question that my mother's dead partner set up could not be answered, they will not allow access to the account.

I’ve had nothing but constant signal issues with Cox Internet. The connection drops randomly, making it impossible to work or stream reliably. On top of that, Cox has been inflating my bill every few months for the exact same service—without any proper written notification or justification. It feels like a scam. The worst part was trying to disconnect my account. I was unfortunate enough to deal with a customer service rep named Tanisha S., who made the process incredibly frustrating. Instead of helping or guiding me clearly, I was stuck in a long, nonsensical chat that went nowhere.

If I could give 0 stars I would, this is the worst possible company I have ever dealt with in my entire life. The customer service is horrendous; they always shut your service off for no reason every month.

I will never use this company again. Internet is not even close to what they said it would be. I've been trying for months and months to get them to fix the issues that I have been having and they will not fix them.

After trying to transfer a service from my roommate's name into my own, on a 20 minute phone call. They hung up on us. Ended up switching up the location after another 30 minutes of trying the app, would not recommend calling and instead should just never try and swap anything. While in the phone they also switched our plan and price. If you ever need to make a change I wish you the best!

Absolute dog shit. Works about 50% of the time and the 50% it does, it crashes/stops and starts constantly. If there's any other option in Omaha, take it. If you are a 80 year old woman who only uses the internet once a week to check your Facebook, it’s perfect for you! If you’re someone who uses internet once a day, at least you will be disappointed with the service once a week minimum.

Cox would be willing to charge almost more than half on internet for people who live in apartments or townhomes versus people who live in houses who have more options for Internet companies. Cox is the most overpriced company out there and needs to be boycott for the bs overcharging and greed. My bill is $159 and that's just for Internet and nothing else....

They are so untrustworthy. They say one thing and do something else. Their connection is horrible. They have become the biggest money hungry in-service company I know and I wish that other company would come and help us out In Rancho Santa Margarita!!!! I'm so OVER COX UNDER PERFORMING And still being ALLOWED with NO REPERCUSSIONS!!!! OVER IT COX.

They use false advertising on their website when I called and asking for that rate advertised on their website, I was told that rate did not exist. Cox is the only Wi-Fi company that services WI-FI in Omaha Nebraska, regardless of the mistrust I already had for Cox I had to sign up with them for WI-Fi. I was told I would not be charged for the installation. I was charged for installation. Then I was told the installation fee would be credited to my account. It was not credited to my account. When the money was taken out of my checking account I called and explain to Cox that I was not supposed to be charged for installation. They informed me on July 12 that the money would be put back into my checking account within 3 to 5 days.

This is hands down one of the worst companies I’ve ever had the misfortune of dealing with. It honestly feels like it’s company policy to be rude, dismissive, and dishonest about absolutely everything. Every single interaction I’ve had with a Cox representative has been overwhelmingly negative. I've been hung up on, left on endless holds, and outright lied to about the services I was supposed to receive. They'll say anything just to get you to sign up—and then quietly change the entire deal behind your back without notifying you.

Set up Cox internet at the 2gbps plan. I was averaging 2-300 mbps download on my hardwired devices and wi-fi devices averaged 12-30 mbps download. Had a tech come out and grounded my system which the original tech did not do. Speeds are still slow but improved slightly. I switched from the 2gbps plan to a 500mbps and I now get faster internet speeds on hardwired and wi fi. Cox is a scam people. If you have other options take it. I would give them a 0 if I could.

I haven't even made an account, and yet I already despise Cox. They send way too much marketing mail to try to get you to subscribe, and when I went to create an account because I am forced to use Cox, they require you to subscribe to marketing communications. What a joke.

For all the effort Cox puts in to getting business, they fail when it comes to ensuring customers will return to their services when we need to cancel. I was simply switching to a business service for expanded needs. I contacted Cox in April to cancel the residential service that was no longer needed. Everything was done via chat and they indicated everything was completed. Fast forward to July and I found out from business support that the residential service was still active even though there were notes indicating it was to be canceled. I have not been on the phone for over 60 minutes, waiting for someone to refund the amounts billed since cancellation. Again, Cox even has notes showing I contacted them to cancel the service in April! Business support is generaly good, but residential tends to be very poor. If Verizon, AT&T or Tmobile Cellular is available in your area, I would give it a try....chances are it will be 1/2 the cost and better customer service.

Paying for 1G, getting 182 down, 52 up, 42 ping. This is terrible. Absolutely, abject terrible especially for people who WFH and need the speed/throughput for video calls on Teams, Zoom, etc. Further, the fact that I've been PAYING for this shoddy service is a "shame on me" - but no longer.

Signed up for COX as a seasonal buyer in Peoria, AZ. We were told as seasonal owners that we would not need to return equipment and would pay a nominal fee for monthly reservation to turn services back on after we returned in January. Billed over $250 for equipment return, an error that took too many phone calls and hours to resolve. Received monthly bills without any discount for full usage. When trying to contact COX, it takes literally numerous calls, transfers, and nobody has the authority to do anything. It does NOT get resolved. All that happens is the assignment of a ticket number and wait. We were told our last credit would be completed within 48 hours. Not true. Two days later, the bill rolled in again.

May 22th, 2025. Now 5 days without Cox Internet. Was out for 25 days from April 20th till May 15th 2025. Worse internet ever. My suggestion is to never commit in a contract with Cox for internet or cable.

Worst service system in all of my experience. If I could give a negative score I would. You cannot talk to a human and only get chat. If you schedule work it will cost you even if it is their issue. I moved to another home only 1.5 miles from my current home. I had the same system. We were still selling our other home. The gateway router system would not seem to register the new system but kept pulling up the old system (which was still connected by again 1.5 miles away) until our house closes escrow from selling it. I had a wifi extender that worked fine until minutes later when I took it from my former house and plugged it into my new house. It registers and shows up, but cannot connect. I could not log into my gateway router. I reset it, reset the extender, reset my computer, and still not dice. When you get on chat you wait and wait and after 15 minutes on average, they spend forever before they even begin to check in on the real issue.

I've been billed 9.98 a month for their customer care service for literally YEARS and never used it. The dog chewed through our exterior line and we made an appointment for a tech to come fix it. Took off work to do so. I verified with customer service they had the right number on the work order to contact us. Tech never showed. Called Cox and was told tech couldn't reach us. Rescheduled appointment for the following day. Left work early to make appointment. Tech never called or showed up AGAIN. Called in again and was told work order was cancelled because tech couldn't reach us and didn't have gate code despite the pedestrian gate being open and available to WALK THROUGH. Told the number on work order was incorrect, despite verifying day before and the day before that it was correct.

The Worst. Worst customer service, I have spoken to 8 different reps trying to cancel for 2 months and they can not get it straight. They will not process my request to cancel and are still sending me bills even though I do not use their service. I've used their chat service to cancel 6 times and the first 5 said it was cancelled. Now they say they will not cancel it until I pay them. You will not get the speed you pay for. They will overcharge you every month. Worst customer service.

I live in an apartment complex in Lafayette, Louisiana, which is serviced by Cox. Over the last three months, we've had major internet issues. This coincides with the time the company decided to rework all of the wiring to upgrade their systems. Over the course of the next couple of months, internet was mostly on and off. Devices had internet for an hour and then were logged out for the next 5-10 minutes. It was annoying, surely, but the internet worked reasonably well when it worked. Towards the end of March/beginning of April, the internet went out completely for most of the apartment complex. The internet does work for some of the complex, including the main building. As a result, the lounge has been turned into a sometimes-overcrowded internet cafe as the residents congregate daily to do their work.

Unresponsive to service requests. Our internet has been down for over 36 hours, with no results. I understand this is an outage affecting AZ and OK, and am surprised Cox would not be more responsive, considering it must affect probably hundreds of thousands of customers.

For the past couple of weeks, we had had issues with our cable, internet & phone. So, a Cox subcontractor came out after everything done remotely did not work. The subcontractor examined the issue and finally determined that our modem was bad and he replaced it. It appeared that the internet speed was not up to par and our cable tv would freeze up. So, we had another Cox Technician come out and he was a subcontractor. He did correct some of the issues and replaced the modem with a new modem. That seemed to work ok. His name was Ronnie. Then everything started going south again. We had another Cox Tech come out and he was the subcontractor that first came out to begin with. He tested our equipment but after he left we could see that our landline was not working. My wife was on a chat with a Cox person that was Filipino and located somewhere outside of the U.S. She was on with them for almost 2 hours.

The internet went off and then, on. Customer service did not help my situation. I was sent screens by bots that didn't apply to my situation. Their stores are full of people turning in their equipment. Their fees are too high and the quality of their service is BAD. They advertise fiber optics cable but no one seems to have it. This is dishonest!!!

Cox is renowned for poor customer service. They are the standard by which failure is measured. New customers are treated marginally better than existing ones, who are penalized for loyalty. Sub par specs and lots of hidden fees contribute to the worst price point in the region. Cox can only exist in a monopolized area where competition is squelched. The secret to their horrid service are the employees; ESL is the standard and apathy is required. They can only reply with pre programmed answers and please realize that they cannot interpret any request that isn't within tight parameters. Cox will make you appreciate root canals and prostate exams as they are less painful than any interaction with this company. Special thanks to Ernest and Sidduth (?) who went truly above and beyond my worst fears in handling my final request, the direct result of which was my terminating my contract.

I have been very happy with Cox as my internet supplier for years. However, my mobile phone supplier (Telus in Canada) has introduced a new front-end security (Cloudflare) to its website and I can no longer access it when I am using Cox. I have contacted Cox and and they were not able to help. Cox is a big company, possibly bigger than Telus. They should be able to get in touch with Telus and get this resolved, but they have not done so. If they can't or won't fix it, I shall be looking for another internet supplier!

I’ve been a customer of Cox for a while now, and I’m incredibly disappointed with their service and billing practices. When I moved into my new home in June 2023, I requested Cox’s installation service. During the installation, I provided my own Wi-Fi router and declined the Cox Panoramic Wi-Fi Gateway router that the technician offered. The technician even took back the router after I refused it, assuring me that it wouldn’t be charged to my account. I have a picture of the technician holding the router as proof.

Monopolizing ISP with constant outages with no proactive measure to credit your bill, customer service will decline to prorate your bill based on cox policy until the outage has concluded, wasting customer and support's time. Actively abuses data cap fees with no measure to determine which the amount of data certain devices are using (they used to provide this information directly on their website btw), but will claim their app does this when it doesn't, encouraging you to download their dysfunctional and for the most part useless app. Overall, if you have an opportunity to use another ISP, do it.

Prices go up. Services are promised and failure happens. It is the third time in 2 months my internet is down. I work from home and need my internet. Twice Cox did an “upgrade” of the software and bricked my router. Enough already.

Cox internet is by far and away the worst internet provider I have ever dealt with. I have Cox fiber internet so it’s supposed to be dependable and consistent. I lose connectivity several times a day. Better yet, within the first week of getting hooked up, I had an area outage for over 12 hours. I’m done.

So I work from home and I pay Cox for their fastest home internet service, I can honestly say it’s the absolute worst service ever and I’m not overstating. Literally, every night I have several outages that last from a few seconds to a few minutes, seriously this goes on every night. I’ve tried I’ve given it a fair chance to prove its reliability and I can’t wait to find its replacement and cancel!!! I hear Costco is carrying Starlink and it’s super affordable or a few other options in Vegas. So if you’re thinking about Cox wi fi please save yourself the frustration and anger and go with some other service.

Worst internet company out there. We’ve had their highest plan to their 100 mb plan. They have no customer service, no consistency, and have never reached the speeds of the plan we bought. It’s pathetic. You call them and they tell you everything looks good on their end, then they ask if you want to pay (on your own dime) for a tech to come out and tell you the same thing to your face. I think I know when I am getting ripped off. Please save yourself the irritation and pick anyone else.

The company offers several plan tiers. My current plan for 500gb is too much for my needs and I want to downgrade while still using my own equipment. The company no longer offers a plan where customers can use their own equipment, even where the equipment is operational and compatible with the service. Instead, they require the customer to lease equipment from them at a rate of $15/month. I can’t afford the higher tier plan. I called the company to let them know that I would like the lower tier plan at the lower tier price minus the $15 rental fee and they will not accommodate it.

Cox Internet was the only high speed provider in my area and gave it a shot. I am highly disappointed in Cox! There are soooo many issues with the service! Poor customer service due to round about robots and people who make false promises. I complained so many times and got the typical “we will look into and fix it”. I was promised a discount after months of repeated poor service but that was not fulfilled. I had multiple techs come to examine my WiFi and it was deemed “fine” until one competent person noticed that my WiFi had a poorly installed connector that was not even cox standard.

I recently switched from the 1GB plan to the 2GB plan. A new router/modem was necessary and was sent in the mail. Once it arrived, COX presented us with an option to "self-setup" our equipment through their app. It was 2 steps of set-up that simply instructed us where each wire was to be connected onto our new equipment. Easy, right? Of course not, not with COX.

Literal scam-artists. Can't wait until your company goes under. I would imagine hell is wired with Cox Internet. Company is literally good for nothing and I absolutely despise anyone and everyone that is affiliated with this awful company.

The slightest bit of wind and the internet can be down for hours upon hours. Absolutely no definitive communication of when the internet will be back on. In Oklahoma it's about the only option for internet. It's Oklahoma, it's almost guaranteed there is going to be strong winds with no internet. Ugh!!!! I wish there was more reliable options for internet here.

Horrible. Goes out 5 times a day. Always an outage and have the nerve to charge what they charge. As soon as I pay this last bill, I’m getting rid of it. Not good, have to use up my words but nothing else to say.

Cox internet service sucks! I’ve been with them for many many years! When I had the cheapest plan I never had issues. As soon as I up my data the charges just keep going up and EVERY SINGLE week there’s some kind of issue with the service! Not dependable service at all!

I try my best not to rate companies this low. But today was the final straw Cox. I had already gotten rid of their cable. Think they forgot we living the digital age. Cable does not have to be expensive. And we kept their internet. More back story, we have had Cox well before it was called Cox. And we knew when it changed to Cox things would go slightly downhill. We have been off and on with the Company since '89. Regardless, my 70 yr old mother has not had internet for week/weeks. The contractor that came out tried his best. He was supposed to arrive between 11a to 2p. He arrived around 530p. He stayed until she got tired around 10:30p and went home. The next day, internet was still down. She went into the building around 12p.

By far the worst. Literally 3 times a week I have to reset or call this company to bring back services. I already pay a lot so the fact that my payments increased with terrible internet is ridiculous.

I have had to use Cox multiple times over the last 5 years because most apartment complexes provide it. I never get anywhere close to the amount of speed I pay for, and customer service always takes over an hour to get anything done. You usually have to go through 2-3 repeat conversations with different agents, and answer every question all over again. I will choose a different apartment complex before being forced to use Cox again. Too many years of consistent repeat issues.

I am currently on the phone to cancel phone and internet services after being a customer for about 10 years. This is seriously the best day of my life! Cox has been the only night speed option in my area, so we have had no choice to pay ridiculously high prices for services that we need. Finally, last month Metronet finished putting in their fiber lines and I couldn’t jump on with them fast enough. It was also extremely hard to cancel with Cox. The lady tried two times to save me as a customer and it took me about 45 min just to get cancelled. I’m glad Cox finally has some competition out here and I hope it helps them to lower their prices.

I have been a loyal high paying customer of Cox for over 20 years. Since you guys stopped paying for McAfee, I installed my own yesterday. Ever since, I get the blocked message attached. Customer Service has done nothing but say maybe there is service issues in the area try again later. I try again later and still am blocked from even logging in. I am not blocked from any other site on my laptop. Please don't keep ignoring me.

They deserve 0 stars. Deserves 0 stars. These people are a bunch of scammers with poor business practices. I’ve been with Cox since 2020 and signed up for WiFi for $70 a month, that is all I have through them. It was brought to my attention that they were in fact charging me $186 a month and they told me it was because my promotion ended in September of 2023. I was never talked to about a promotion or the fact that it had ended. I escalated this to their executive team and the woman I spoke with Sharon, what a joke that was. Completely defensive and said they emailed me, I asked for her to send me proof of the email.. You think I got one??? NOPE! Their shady business practices explain why they just got sued for $13MM and yet they are STILL scamming consumers and not taking accountability. Do not sign up with them.. They will promise you one thing and the next thing you know your bill continues to increase.

Cox internet is constantly out. There's always a problem. I have to worry every day when I wake up if my internet is on. The cable is overpriced for very few channels that are good. I would not recommend Cox Cable anyone. They're absolutely horrible. I go days sometimes a week without internet.

I'd go lower than 1 star if I could. I spent four hours in the phone with three people at Cox. The goal was to lower my monthly bill. The "best they could do" is $16 off my bill. I found an offer on their website for $75 a month. After confirming with three reps that I wouldn't be charged for the offer, I accepted. Within minutes, I got charged $50 and my account is now in the negative. When confronting Cox about why I got charged, I was told that they cannot do refunds, and that if AT&T is offering what they claim, I should go with them. Are you kidding me? You lied about not charging me and then directed me to your competition? What a joke.

Itchy Cox customer service! I am writing to express my deep dissatisfaction with the service I have received through your customer support chat system. I have encountered several issues that have significantly impacted my experience as a customer, and I believe these need to be addressed promptly. Firstly, the wait times on your chat system are unacceptably long. On multiple occasions, I have had to wait extended periods for responses. It often feels as though the representative is handling multiple chats simultaneously, as it can take up to five minutes or more to receive a response to a single sentence. This lack of prompt attention is frustrating and unacceptable. It appears that these delays and inefficiencies may be intentional, as it often feels like we are being made to wait on purpose. This is highly unprofessional and does not reflect well on Cox Communications.

I've used Cox Communications for years, mostly because of a lack of adequate alternatives. I just moved and transferred my account to the new address. Imagine my surprise when logging into my router to change my wifi passwords and SSIDs when confronted with this message: "Wi-fi mode, security mode, channel selection, channel mode and channel bandwidth are being managed automatically to help optimize you home wifi networks and improve wifi coverage. To edit your wifi network name and network password, please download the cox panoramic wifi app."

First of all there are not very many options for home internet. I have COX only because I'm afraid to try these Mobile phone companies. We have outages at least once a week for 3 or more hours at a time. If you work from home I would consider having a back up which you shouldn't have to do. I pay for a service I expect to get that service. If I don't have it my bill should be reflecting that. We should get discounts for every time it goes out. I'm getting tired of this.

I've been using COX service for the past year, but honestly, their customer service leaves much to be desired. On the very first day, my internet went down due to a faulty installation, and I had to wait three days for a repair, which came with an additional $75 fee. Moreover, their reliability is questionable; sometimes even COX doesn't seem to know why their services are down. Instead of addressing customer issues, they often pressure you to upgrade to a higher package. In summary, if you have plenty of time to spare dealing with customer care and fixes, then COX might be the right choice for you.

They told me I had a balance after I had cancelled, then the next day, they had added another month's bill to my balance.?? How? They never told me yesterday about another month. bill?? His name was David.

I set up my account to start service in two months when I move into a new apartment. They activated my service without my authorization or call, and are trying to get me to pay for 2 months of service that I am not using. Chat was of no help after hours and now I need to try calling them and waste more time and energy to resolve their mistake.

Do not. Use this internet always goes out and no matter what plan you are on can't have more than 1 console (Xbox 1 not even a gambling p.c.) on or it becomes laggy to the point you can't even play your game. They gave me a upgrade and also up my bill and it did not help at all. This is the worst internet I have ever had in my life let alone paying 200 a month on top of it. Save your money and go somewhere else.

The internet connectivity itself isn’t super reliable, but the worst part of Cox has got to be all the issues their online site has. If you try to self service actions like moving your services, you run the risk of the website saying it was successful and even sending a confirmation email, then the action still not being completed in the back end.

Cox home Internet. It’s not good. I never get speed for my Internet. They just steal money from people every time. Always overcharging for the Internet Usage. Don’t buy Cox home Internet. Very very bad service. Very very expensive.

Cox has been experiencing outages for 7 days in a row now. They offer a $3.9 refund per day. I work from home like many others - I don't want a refund, I want reliable internet. I'm done with this company.

Cox is good just don't like the prices rising and they can't help. Or with now their 2 year service agreement and if you stop it you have to pay 250$. I am going to call Tomorrow and complain about it.

Cox has some of the most unreliable internet service. Then when troubleshooting it seems you are dealing with a bot (not a person). They try to up-sell you when you have a simple technical issue. I often wonder if these technical issues aren’t done on purpose to get you to purchase a pricier plan. I’ve been dealing with these issues for more than a year. I’ve replaced my first modem in less than 2yrs. I’ve had the replacement for less than 6 months and I was asked to purchase a new one while calling in for the same issues I’ve had for more than a year. I would seriously consider how much you want to deal with internet loss before subscribing to Cox.

If I could give zero stars, I would. I HATE Cox wifi. I pay for the best wifi they offer, and STILL my Alexa’s can’t ever connect to the wifi, I literally have to turn the wifi on my phone off to get anything to load because when it’s connected to cox’s internet, NOTHING LOADS. ALL my devices disconnect from the wifi daily, videos are constantly grainy because it can’t load fully, video calls and meetings are basically impossible to do using their wifi, literally nothing works and I pay over $100 a month for this absolute garbage. If I could transfer, I would in a heartbeat. Unfortunately where I live, the only wifi option is cox because they have some kind of deal with my complex. I had NONE of these problems when I've had AT&T in the past, and it costs me probably $40 less than what I'd pay at cox. All in all THEY SUCK. DO NOT use this company.

Hi our business base out of Virginia Beach Va. 23456, we has been with Cox for years now but they are just truly the worst company to deal with ever and the most unreliable internet on the planet, we have small business everything run depending on internet for our POS system, ATM, and so on. But 2021 outage 5 time, 2022 outage 6 time, 2023 outage 3 time, 2024 outage 3 time already so far and each time have to wait for days for technician to come out, but the problems is each time internet out cost us thousands. We are so sick of it. This time is last straw, we will move our service to Verizon Fios... Is a little more money but dependable... Cox they just don't understand or they just don't care. Terrible business, terrible service, unreliable, slow service and no sense of urgency at all... Good Bye COX.

You can forget customer service because it is non existent. When the internet goes out for no reason it could be Godzilla destroyed Tokyo but Cox will not be telling you anything. I can assure you of that. Get ready to punch in a bunch of numbers and then have a robot tell you there is an outage in your area even if it's something else wrong with the internet but they don't care. It's just an outage and it may be fixed at 2pm but subject to change then it does an now it 8pm subject to change then it changes and it's now tomorrow at 8am subject to change and 3 days later maybe it comes back on. Hope you have stuff to do outside or a book.

Cox just lost a long-term customer (10+ yrs) because of pricing. I've always been happy with the service but My promotion was up and so my bill was over $200 just for internet!! Being disabled on limited income I called three times to try and get a better deal with no success. The day I called to cancel the service because I got a much better price somewhere else they tried to offer me a better package. A little too late!!!

Cox is genuinely the worst provider imaginable. Their coverage is terrible and the strength and consistency of their services is nonexistent. I lose internet and cable all the time. They always just try to scam you on the phone when you complain. They try to sell you a new modem or new cables every time and say you “need” to upgrade your plan for just $39 more a month instead of explaining why the internet never works, and the strength of it and download speed has never and will never be on par with what’s advertised.

One of the worst experiences of my entire life. Absolute worst overall service of any business I have ever dealt with in 40 years on understanding phones. I tried calling for support with stutters and issues with Gigablast internet that I’m paying $120 for. Getting barebones service of actual speeds I’m paying for paired with 6 outages in the last week. Absolute hustlers and rackets. They are running a monopoly on something that should be a utility like water or power. This is absurd. I called. Took 6 hours of my life. 3 different occasions just getting slammed by barriers and walls of purposely inefficient methods and paths of calls to solve my issue.

IF you live in an area like I do where Cox is your only choice for Internet service consider moving! Cox has reduced services and quality but keeps increasing prices. There are outages and reduced speeds and now they decided they do not want to provide email services. The only Internet services wants to provide less services and charge more. What a joke!

If I could give zero stars I would, awful customer experience and their prices are more than double other carriers. Internet quality is always spotty. They jack up their prices with no notice and you are expected to pay.

The only problem I see so far is they do not allow you to set up a guest password for wifi. This means if you have cameras in your home and someone ask to use your wifi (plumber, house keeper, etc) they can basically hack into your camera system. This needs to change.

This is the worst Service I've ever had, there constant outages, the Internet is slow. They give you an "offer" that's never honored, my bill has gone up to full price 1 month in after a "years promotion" so I was ripped off 11 months without the promotion but instead got stuck paying full price, if you complain they offer another "one time deal" that's supposed to last a year and yet again the following month you're notified your bill has changed and skyrocketed to a ridiculously high amount.... I now understand why they're called Cox, because they're known to SUCK!

As a 20-year Cox customer in multiple locations, I've noticed a severe decline in customer service during the past 5 years. Recently, changing a simple MAC address required three hours, multiple transfers, and both chat and phone support. I can no longer recommend Cox based on their customer service.

So I just moved and for some reason my building only allows you to get Cox wifi and no other company so before I ordered the wifi I ordered the $20 hotspot and it wasn't compatible with my PS5 so I ended up ordering the wifi. Mind you this is all within 10 minutes so I speak to a representative. He explains that if I get the wifi he's going to transfer me over to receive my refund but they were closed so now I have to wait to see my refund but then I can't router inside my house and I'm in a wheelchair and they keep telling me it's supposed to be someplace high but it wasn't even in the house so now I gotta call back again and speak to an employee which then transfer me to another one. That happen 3 times.

Pray that you never have to talk to someone in sales or the loyalty department. All they care about is adding a cell plan to your account. I was forced to speak to 3 separate employees for well over an hour and got absolutely nothing achieved. My internet has gone down repeatedly this year and has currently been having service interruptions for 4 days. They cannot tell me a time frame for it to be fixed. I pay for the 1000 Mps internet and it is pretty fast. I do speed tests often and it usually sits in the 750-850 range. I am cancelling my cable with them due to their terrible customer service and will switch to a different provider as soon as one is available in my area that offers fiber. I would not use them unless you have no other choice!

Cox is intent on making it increasingly impossible to talk to an actual person first of all! I went to make my payment for my internet service a few days ago, but the automated system while taking all my info- would not process the payment. THAT'S not my complaint.. So I finally get a 'live Agent' and I'm told that 'recently Cox decided that I can NOT make a payment by phone' (which I have done many times over the last few years) as they 'do not allow their agents to take our C/C info'... WHAT sense does THAT make?? So, if there is a PROBLEM with making the payment by phone via their automated payment service, and one can NOT (or in fact doesn't use) their web-site.. one can NOT make a payment?? Again? What the heck sense does THAT make?? None!

Internet goes out constantly. It’s already been down 4 times this week. It’s a whole neighborhood thing not just us. We even have a neighborhood Facebook page because Cox is the joke of the day. I’ve called several times asking them why they can’t get our area to stay up and running. It’s very pathetic actually.

Honestly, we've had Cox for over 3 years, unfortunately it's the only ISP that services my location. Constant outages, absolutely TERRIBLE for gaming. If you're a late night gamer I would not recommend this ISP, once it hits 1 am expect your ping to have 500+ MS spikes every few seconds until 6 am. We pay for the maximum play and get sub-par download/upload speed.

I recently got a basic TV package from Cox for 54$. Then I accepted 10$ more for sports channels like Fox Sports, ESPN, or TNT so I pay about 170$ including 100$ for internet. After 1 month it goes up 230$ without any explanation why the price goes up with many phone call by ending up disconnected from Cox customer service. And I never received any phone call back. Finally I called to cut off the TV package, but they raised my internet which I pay 100$ every month to 110$ per month. This is the worse customer service and company that I had been with for 15 year!

I was having an issue renewing my acp discount. After my 4th attempt, the agent offered me special priced upgrade to my service. It seemed too good to be true, and as I found out it was...all a lie. Their solution after speaking to 3 more reps was, "We can downgrade you back to your old plan, but cannot honor what you were promised even tho you have screen shots of the proof nor do we have a way to compensate you for the hours spent dealing with this issue we created per the supervisor/manager/ team lead." So after all said and done, I'm back where I started with multiple hours on multiple occasions to deal with lies promised to me. So be wary of deals from them even if in writing...because it's probably not correct and your bill can double like mine did if not careful. In short document everything and be wary of anything a agent says or promises. Wish there were other options in the area.

I have been a Cox customer for over 12 years. Today I bit the bullet and cancelled my service. Cox has decided that market share gives them the right to treat long standing customers like dirt. Paying way more for service that is marginal at best. I have constant interruptions, I am constantly exceeding my bandwidth and paying a premium for additional data. They don’t care and if you are one day late paying your bill, they don’t even give you a courtesy call. They just shut your service off. I’m literally paying $80 less a month for similar service from WeLink. Can’t believe I waited this long to get rid of this terrible service.

My monthly internet bill increased $30. No one at COX knows why. I've been paying the same amount every month for years without even looking at the bill, with no problems. Suddenly, without warning, the bill increased $30. I kept paying the same old amount, but unknowingly, now it was $30 short. Two months later I received a letter from Cox stating that my internet would be shut off for being behind two months in a row at $30 for each month. The letter said I needed to pay the $60 immediately or the internet would be shut off. I called three different numbers and went to the Cox store. Everyone I talked to said basically the same thing - "It went up $30 - don't know why - and that's that".

Picture everyone waiting for the ball to drop and your Internet goes out due to “connectivity issues”….the Worst right? That’s Cox, unreliable and slow. Glad I paid on time for good service. (Sarcasm)

It has been 4 years I have been complaining about my fluctuating and unstable internet. I have been paying $85/mo just for the internet. I work from home and I have been losing connection in the middle of virtual meetings, with my colleagues and clients.

We signed a 3 year business internet and phone contract with Cox 3.5 years ago. When the 3 years was up, we told Cox we might be moving office locations or working remotely from home, so we told them we did not want to renew or sign a new contract. They said ok, let us know when you have a decision. Well, no one told us that when the contract expires, it auto renews for 12 months. So we told Cox we are leaving our office space and moving to 100% remote, no commercial office, but Cox will not let us cancel the policy. They want to connect the full 12 months even though we moved out of our space. At $430/mo that is a lot of money for no service provided.

I have had Cox high speed internet service for approx 2 years. This service, by far, has been the least reliable internet provider I have ever had. The only thing I can rely upon with Cox is constant lagging, outages or spotty service.

I was recommended Cox Internet when I moved into my apartment by the complex. The Internet went down several times a month, there was an outage for over three weeks, and anytime you would inquire about the problem, they would just say having issues in your area or maintenance. I work from home and rely on the Internet. My contract ends at the end of December, and I am so happy to be changing services. I have not had this bad of services since dial up internet. As new people moved into the complex, I tried to warn them before getting Cox.

Since starting the services, it never reached the mpbs I'm paying for. Business meetings dropped, video calls with the family dropped, slow connection hard wired or wi-fi. Slow navigation with any media and I'm only 5 feet from the modem/router. I have spent days trying to get technical support to fix the issues and all I have is someone in tech support telling to go to best buy and get a new router/modem because what they gave me is a network 5 while my computer are 6 and 7. Her also said that residential has been updated. I have tested everyday and all I have are speeds of 21.0/15.0.

Cox is dishonest about billing. They have over charged me TWICE in 3 months over mistakes THEY made. The first time, they couldn’t explain why I was being charged $30 more so I disputed the charge with my bank. Next thing I know, Cox is charging me for that again and won’t allow me to use the account. This time, they charged me $25 for a declined payment that THEY refused. A payment did in fact go through but I have yet to have the charge returned as promised TWICE. I have only had this service for 3 months but the amount of times I’ve had to contact customer care (whom they don’t adequately train to handle anything outside of what I can find on my own) is insane. I never had this many issues with other Internet providers, why bother giving discounts if you end up overcharging people every month?

I am 12 years strong suffering under the reign and tyranny of Cox Communications monopoly here in Hampton Roads. I have lived in New Constructions in Chesapeake and older homes in Norfolk and the result has been the same. They are the only ones with gigabit. The customer service on the phone is trash and if a tech comes to your house pray you get a third party one, if it's a Cox tech you are screwed. I knew more than the lady that serviced me on Wednesday Oct 25th. She applied some caulk to lines that were giving me full speed for 2 years and more do not since their trucks have been working in my neighborhood. At the end she just said it must be your devices, my meter says we are good. 75.00 charged to me and no fix. Cox please sell your company position to Verozon and leave Hampton Roads, We hate everything about your company but you are the only option.

This place should be shut down. Got a bill for $1,500 for some equipment that we handed to an installer/tech. Absolutely the worst cable/internet provider I have ever had to deal with. I suggest going to LiveOak Fiber..

When Cox performed the LAST update as it was called..my service/email..loading is very SLOW..because all the NEW ADS that have to load first...then I can't delete my email as a group..as I did before that last update..NOW YOU have 2 delete them one at a TIME..so YOU have more time 2 watch the ads...and any day now there will be the new and improved email...that for a FEE ..YOU will not receive any ADS..what a crock...I HAVE BEEN WITH COX SINCE THE INCEPTION of COX in VA BEACH VA...40+ yrs...and NOW I HAVE to think about going to another provider..sad just so they can have more income generating ads.. whether the ads impact me negatively.

I would like to share my experience with Cox. When I moved into my apartment I had internet service through Cox set up, it was fine and went well. I also provided my own modem/router, again no issues. I ended up moving out and in with a friend that didn't have internet service at all, so I canceled Cox. Then I started getting harassed to turn in my device. I never got a device from them. I called and spoke to someone and they started an investigation into the matter and of course, they came back and told me that I did, in fact get a device and I needed to turn it in. So, to avoid any issues, I sent in the one that I had, again not from Cox and hadn't heard from them again. No confirmation, nothing. Then I get a notice from a collections agency saying I owe Cox $100 for the device that I never had.

I was having an outage this morning and got paired up with Chris **. I had a face time meeting in a litte less than half an hour and was a little apprehensive about our ability to get this done. Dude killed it with time to spare. He answered any and all questions and made sure I had everything I needed. I really appreciated the help he gave me. He would be the archetype for technical support.

Now it shows there’s an update and an outage after trying 2 hours with customer support and calling!!!! Would have been nice to know there was an outage before trying to contact Cox and get nowhere and calling and getting nowhere!!!! The representatives always talk to you like you’re stupid, “did you unplug the modem for 10 seconds?”, best one is “Did you check the connection by checking the wires?”. No, I just wanted to hang out with Cox for 2 hours getting nowhere. Wasting my day and time on hold being talked down to! It’s always the first thing I do. Worst customer service ever! AT&T has better customer support and service!!! If I could go back I would but unfortunately I don’t get their services anymore. Worst customer support! Worst service! Worst prices! My husband used to work for DirecTV for 20+ yrs and says Cox is the worst service and fixes the issues before customer care does.

anymore which is sad.

From 2020 to 2022 I used Cox internet and constantly struggled with random outages or speeds always being half as advertised. 5g isn’t fully running yet in my area but I am much happier with Verizon 5g home, and with ZERO data caps. I was paying 120/month for cox and always running close to going over data at month's end with just streaming, rare gaming and other normal internet usage and I could expect cox to go down between 9pm and 2am 1-2x/week.

I was with them for over 20 years. They used to be so nice and helpful as a company and as a whole. But my internet services were so bad for over a year. They could not fix it and I believe it was the way it was, never to get better. I tried everything. They charge a lot now for the internet and other services. Yet my internet was out all of the time. Technical issues galore, everyday. They were not happy that they had to give me credits back for the lack of service. So corporate got involved. That's when it went downhill.

The service is terrible and it's the only isp in my area. Smh. The internet "randomly" disconnects every 5 minutes and they claim it's the router. The phony 1.25 tb data cap is just a scheme to shake down people with overage fees. The Cox internet cartel can easily eliminate the phony data cap buts it's desperate for money.

Cox is a wireless internet service used mostly in the deep (gulf) south. They're a competition company that solely makes it mandatory to service at&t isn't in your area. Imagine working from home or studying and all of sudden, you lost all reception for no reason and can't get anyone on the phone because the agents are very likely also working remote and have no connection.

Have a Cox installed internet in one of my home. Drilled hole for cable. Popped off siding, wouldn't caulk hole, siding still out, rain coming. Called cox, have me running around, said not an emergency so it would take a couple day. The manager didn't help either. Poor company; only could use others, but unfortunately only cox would run in this neighborhood. Strongly not recommended.

Since October 2019, we have had internet at our current address. Throughout that time, we have had intermittent issues, losing connectivity occasionally. Upon calling in for tech support Cox immediately tries to upsell to a higher speed, and when you schedule a tech, they make sure you know you'll likely be charged for the call. Initially, calling in to have our modem refreshed every couple of weeks was solving the issue, so we held off as long as possible to make changes or send a tech out.

Cox has had a monopoly for cable and internet services in Santa Barbara for too long. I thought there were laws against that? However now that other companies are being allowed to operate in Santa Barbara (I wonder if someone sued over the monopoly) I could not switch fast enough. Cox scammed me by raising my monthly rate from $49.00 to $165.00. Why? because I had them move my modem from one bedroom to another (literally across the hall 5 feet)! Then they offered my same plan for $49.00 a couple of years later, but I was told I would have to cancel my service, wait 90 and sign back up as a new customer. ** to that. Frontier has 1000up/1000down Fiber optic internet at $69.99 per month. Do It!

I have been waiting weeks to get a cable laid from the street to my interior panel. I have the work authorization but Cox has not followed through. Everytime I contact Cox, I get a run around and am transferred from one incompetent representative/supervisor to another with absolutely no result. Everyone makes an excuse of some kind and none of it makes any sense. Even worse, when I call or engage in their online chat, I am told that I will be "transferred" to someone who can help me, and then am disconnected. This company could not care less about any commitment to provide service. I am running a business that relies on the internet as the primary mode of operation and I am losing revenue because of Cox. They are incompetent, uncaring, disinterested and not reliable. Do not use COX if you have a choice.

Have had Cox Internet for years now and seems like they recently started outsourcing their calls to out of country. I have called them several times trying to switch my plan up and 1, the people that answer the phone have a deep accent. It is very hard to understand what they are saying, 2 they are giving me random pricing and wasted a lot of my time by trying very hard to upsell me and get me to commit to a higher speed internet. Overall I'm very disappointed with the service that COX is providing and will switch my internet provider.

So let me tell you, Cox is the only internet in my area. I have no choice and I hate DSL for many reasons but I would gladly choose it over this company. I've been, minimum 45+ days this year without internet and absolutely no remorse from them and only scripted responses from customer service. Christmas was ruined because I invited purple over to watch football but internet was out two weeks prior and Christmas day and customer service, even Christmas Eve, said it would be fixed. I cannot express my disappointment in this company, not for that but for two weeks lied to me saying they were going to fix it. My whole family was upset, and nothing I could do but at I tried. And I did, I asked every day for 10 days straight and no one could tell me anything that wasn't a script.

Cox has absurdly low data caps that they haven't raised in years. They are clamping down on digital innovation by never increasing their data caps, even as they increase speeds. It is ridiculous that they still only include 1.25 TB of data in their plans, no matter how high your speed is.

I had service from 2019 through 2022 in Oklahoma, and had used my own modem and router through the entire time. After terminating service when I moved, Cox attempted to charge me for a wifi gateway that I did not have and they claim had to be returned. After getting nowhere with their customer service I opened an FCC complaint that is still in progress. I have spent hours on the phone with their representatives with no progress, and their initial response to the FCC claimed that my concerns were addressed despite having made it very clear that I did not agree with the charge and confirming with the representative that I had been on customer provided equipment. The false charges after several years of constant service outages and degradations leads me to strongly recommend trying to sign up with any other provider than Cox.

I had Cox account opened fraudulently in my name on January of 2011. I disputed the charges. Cox determined the charges are valid. I informed Cox that my house had internet under my brothers from 2010 - 2016. There would have to be a specific reason for someone to have two internets open at the same time. The person talking to me asked if I have had an experience before where did not recall doing something. That was an inappropriate thing to say. Memory is not an issue. I remember clearly I was not making money steady from 2011 - 2016.

HORRIBLE! I only chose one star because I can't give it a negative star. If you have any type of billing issue they will NOT help or try to resolve. We were moving and were instructed BY Cox to leave the modem for the next homeowner, which we did. Now we are being billed $200 for not returning it. Even though we have the documentation that shows THEIR representative instructed us to leave the modem and they they agree that it's not our fault they refuse to credit us stating they are not allowed.

I am an online student at U of A and the constant outages have been a nightmare. Most instructors do not accept technology issues as a valid excuse to not turn in work. I'm expected to magically find childcare and head across town to a local library or business... If I had another option I would never use COX again.

I was using COX internet connection for past 2 year. Recently we moved to a new location in Mesa AZ which is just half an hour from my previous house. After moving here we changed a new mode from COX. I am doing work from home. After moving to our new location I am not able to connect to my office server through Microsoft product like SQL Server and Visual studio.

Hard to think of a worse customer service! Ordered the StraightUp Internet service online. They got me the Essential internet service instead, and sent the "wrong" equipment. After about 3 hrs on and off on the phone with customer service, they cancelled the Essential and ordered the StraightUp one for me, including the shipping of the "correct" modem (with a $15 expedite fee which I did not request). Got an email confirmation for the new order, then 3hrs later another email stating that the order is completed and I had picked up the equipment! That would be the fastest package delivery in my experience.

I had an internet subscription with Cox for 5 years at $83/month via their cable network. Decent speed and service. But suddenly I started getting emails some 4 months ago that I was getting close to the max. allowed data per month. Looking in details, sure enough there is a 1.25TB/month cap. There’s just 2 of us in the house, been working from home for 2 years, no change in internet habits. I checked connections and there’s no suspicious activity on the network. Little by little, I got that email earlier and earlier in the month to the point where it went over by 0.5TB at once. They billed me $100 penalty!! So I decided to shop around. I switched to what has been a cheaper, faster, no data cap service (for the last two weeks), and cancelled Cox.

If I knew ahead of time that is this is the only server in the area; I will literally choose to move away simply because of them. Constant blackouts because "Too many people are working from home.." You would think after 2 years they would adjust their systems. My wife and work from home, and I've lost thousands of dollars because of this horrible company. Run if it's not too late for you.

The internet goes out daily, usually a dozen or so times during the course of the day. When we called to find out what was wrong, we were not even offered a service visit. We were, instead, told that too many people are using the service and sporadic outages were to be expected. To me, this seems like overbooking an airline flight, bait and switch, and fraud, but I could be wrong. What I DO know, is that my mobile hotspot from my cellphone NEVER has the level of outages that Cox Internet's hard wired service has on the daily (not to mention during storms) and with a better quality picture. Do yourself a favor. Keep Cox out of your home.

I needed to edit my router settings. The settings page said they were being "automatically managed" and wouldn't allow me to edit the settings I needed to connect an older device I had that wasn't compatible with the new configurations. I could literally see the thing I needed to change right there on the page in a drop-down menu that was grayed out. So I called customer service and was treated horribly. The first person I talked to transferred me to tier 2 quickly, and the tier 2 tech support guy was nice but couldn't get me what I needed. He said he would transfer me to an engineer in tier 3, but then hung up on me. I waited a little bit for a callback, but never got one.

Had for 4 years. Never was able to get the advertised download speeds even when living in a big city, Phoenix. Was paying for 300Mbps and only got about 200. Any time tried downloading games off Steam it would be about 40MB/s download for 2 minutes then tank to 3MB/s for a few hours. Tried calling to see what I could do to help get the advertised speeds and they did not help at all. Tried buying a top tier router instead of using their router, didn’t help at all. I was paying 167$ a month for the 300Mbps, unlimited internet, and apparently Cox’s tech service. Such a waste of money when they claim to be such a good company and they’re ripping everyone off. Verizon 5G home internet has proved god-tier. 350-400Mbps and unlimited internet for 35$ a month. Not the fastest speeds in the market but the internet is far more consistent than Cox.

Cox is HORRIBLE and when you have a problem they will say they are sorry but cannot fix it. I am on 4th Tech visit.... Internet is so slow it affects RV. I have to reboot at least 2 to 3 times a week.

From the first day I got this service it has been a terrible experience. I had to change routers three times because they kept giving me broken ones. The Wi-Fi would constantly cut out and stop working. I moved and explained that I needed to have wiring installed in my apartment and needed some one to come out to do it. I set up an appointment and Cox didn’t show up. I set up another appointment and had to wait a month for them to come out. They sent out the wrong person so he couldn’t perform the job that the appointment was for. I called cox and had to wait 5 hours for them to tell me that I have to wait another 2 weeks to get my Wi-Fi. By then I would have waited two months for Wi-Fi because they can’t keep their appointments and send the right people out for the job. Cox is a terrible service and if I could find another Wi-Fi service in Norfolk I would have switched four months ago when I first got cox.

After being highly recommended Cox internet service we got rid of our previous provider to switch to Cox. After speaking to the service person I asked about HBO Max being included. He said it was and to ask the service technician for the information when he came out to connect the internet. Well, I asked the service technician and he said he had nothing to do with that department. I have since spoke to 3 different people and first time was unable to create an email, second call I was transferred to a department that was closed, and third time was told I had to have cable service to get HBO. Before I agreed via phone for the internet service I specifically asked if HBO Max would be included. This agreement should be honored. Voice calls are supposedly recorded. They can listen to that phone call and see that this agreement was made with their employee.

If you are going to charge extra for faster speeds (500mbps) then you need to increase the data caps. The data cap of 1280 GB is arbitrary and pointless. I've been charged $100 extra for my data going over. Customer service does not give A ** and most of the reps are not even in the USA/Canada/Mexico. Cheap company that abuses their geographical monopoly.

I love that my internet provider is Cox now. When I had century link it was always so slow and never provided me with the coverage amount of upload and download I paid for. Now that I have Cox I am able to work from home and be connected at 100 percent rate. Having this service provider helps me feel safe and secure that all of my home smart devices and electronics will be connected always.

Cox has a poor reputation in our small town. Unfortunately there is no other competition. We had one issue, where they had to come out three times in order to resolve it. Other than that, we haven't had too many complaints, personally. Except that they are quite expensive.

Usually works but at peak hours it can be slowed. Bandwidth is almost 1/2 what they brag about but it still the fastest in the area. I prefer to use my own modem and router and have improved upon their equipment. Buying it myself has paid off 3X over. No really is no other choice in my area.

We had to upgrade our internet speed because we stream movie and play games on our phones. So we upgraded to the second highest speed internet with COX. However we pay $83.00 a month for it. We feel that the price for high speed internet is high for what we get.

We’ve uses Cox cable bundle package for many years overtime the internet service became intermittent had many times. We have poor internet service with Cox and will change to another provider when they are available in our area.

It isn't a steady internet service provider. Other people that I know also have issues. It goes out quite often and the service gets interrupted and they don't even seem concerned or compensate you for the issues. If you're paying for something you should have 100% service.

A monopoly is characterized by the absence of competition, which can lead to high costs for consumers, inferior products and services, and corrupt business practices. A company that dominates a business sector or industry can use that position to its advantage at the expense of its customers. A monopoly is a firm that is the sole seller of its product, and where there are no close substitutes.

Their customer service reps lie for no reason at all, damn shame. I don't have any problems with my service though which is a very good thing for my money. I have been with Cox since 2017 and I have only once asked or requested to speak with someone in the locality dept. Cox Cable is good but very expensive.

Bundled internet with TV and recently dropped landline. Internet speed with no interruptions have been great but cost of bundling with TV is costly for what channels are provided. Reviewing options to drop Cox service for a more cost effective internet service with streaming.

This service is bad and I don't believe there are others that are any better. Because they are so big, they forget about customer (which is non existent). When you call after the service has went out, you get the representatives who talks to you like you are a child and don't know what you are doing, and they get upset when they have to explain it to you. If we could get a more reliable internet service, we would. Also something that doesn't cost an arm and a leg and keeps going up. And they do not care about the service they provide. It is greed at its best.

Overall Cox service is good. However because I live in an apartment the packages I have had to choose from must include contour camera device. I don't find this necessary but they give no other options. Also two brand new routers have had to be replaced in two years. That is why I only gave them 3 stars.

We are a streaming household with 4 people who are home all day long. Our internet is hardwired and dependable. We never have outages or traffic issues with Cox Unlimited. My grandson does live gaming on his Xbox, my daughter watches YouTube or reads on Kindle, I watch reality TV, and my husband watches his History Channel. Usually all at the same time. Or we have movie night on HBO Max as a family.

Find another way!!!. Cox Communications used to be a very quality company about 10 years ago. Somewhere along the way they have just lost all hope. We deserve better.. Buyers beware! Find options! Unfortunately there is no other internet services in the area currently. Which almost seems kind of like a monopoly on the situation. If you had asked me about 10 years ago I would have told you that there is no better company than Cox communications.. They outgrew their love for their customers.. Until they realize that the people make the company, they will never be better than just a subpar greedy money grabbing service.

It's very fast but expensive. I have the Gigablast service and it costs $120 with no other services. For the cost it should be more reliable than it is. Unfortunately, there is no other company that offers this fast of a connection to compete with them so I stay.

I've been using Cox WiFi for my internet needs for about a year now, I had some problems in the beginning, but that is all fixed now, and I've had nothing but great service, and nothing wrong with the router since the beginning of when I first got the router, it was a splitter that needed replacing, I had the plan where it didn't cost me anything to have the tech come and fix it, and I believe that Cox had pretty good customer service.

Constantly is buffering/dropping all of a sudden after having problems with local criminal org recently and I tried to sign up for free EBB internet being disabled which my application was validated but yet ever heard nothing back from Cox Communications which I pay almost $60/month for and never had any problems with receiving crappy service from.

Often have to unplug tv to reboot. This is ridiculous. Like everywhere, you have good customer service people and some lousy. Same with the techs who come to the house. Huge discrepancy in employee ability levels.

Cox has a monopoly on our local market in the area I live. Prices are high without any competition. Broadband is fast. Occasionally the servers go down at random times. Resetting modems and router is not a rare occurrence. Technical help is usually very helpful but wait times over the phone at times can be long. Have been a customer for probably 25 years plus and you have to be very savvy and ask for retention department to try to get any decent deals that usually involve a minimum of a 2 year contract. I decided to cut the cord as even with the loyalty discount cable, internet, land line phone was just too expensive including equipment. Our county supervisors really need to allow some competition. Although my mailing address is Williamsburg, James City County is the service location.

I am completely satisfied with this service. They provide a variety of speeds to suit a number of different needs and they have always been intentional about addressing any concerns or issues I had. Their customer service is exceptional.

The Internet service stops working at random times. It’s overpriced for what you get. I miss Comcast. I have to get it because of where I live. I wish I had a choice. I would not get the service. As I’m writing this review my Internet is not working and the weather is fine. Please avoid if you can.

While opting for the most expensive 1gbps plan, the Cox server gives a average max download speed of 50mbps with the worst latency and jitters. If you are working from home or gaming do not opt for this internet service.

Our internet is off after heavy rain and stop working. They fixed it by replacing the the router. You should paid $75 for the services. Then it's happening again after a month when there was heavy rain. I contacted again, Marjorie, Cox customer service put the schedule on the next day (6/25) and said she also tried to put the emergency request because we have no internet for 2 days already. But no one show up. Thus I called the COX and talked with supervisor, Shannah, and she said she cannot do anything and only can put the schedules on Wed (7/28). So we have no internet for 6 consecutive 6 days although we have paid for the Mega Highspeed internet for almost $140 a month! This company is crock and very bad services and still charge the highest cost compare other company!!!! I wish I can I put minus or zero review! So other new customers do not become their victims! Stay away from this company if you can!!!!

We have been forced to use Cox internet in Hampton roads for the last 3 years. We constantly have connection issues. They've replaced our cords router. I've reached out to customer care multiple times where they troubleshoot everything and they assure me that I should have no issues but nothing changes. Constant mail asking us to upgrade but they can't even provide what is being paid for now (100 mbps). Literally considering switching to the only other available service, which is 1.1 mbps with Verizon.

This company is absolute **, do not buy from them even if they are the only ISP in your area like me. It will save you time, money and life energy. Living in the stone age would be better for my mental health than this absolute ** waste of space company. ** off

My family has had Cox internet for 10 years. The service is unreliable, the internet speed is never what you are paying for and we have had nothing but outages and hardware failure for years. The price per Mbps is also higher than just about any other provider. Avoid this company at all costs.

Their web page states they give existing customers the same packages as new customers. I attempted to get a package online and it would not allow me to get a certain package at a discounted rate because I was “not a new customer.” Phoned customer service and was so unlucky as to talk to RYAN (refused to give me his last name). He was extremely rude then said “We don’t give existing customers discounted packages”. When I told him, "Your web site says you do," he began to argue with me. Ask to speak to a supervisor. He stated “You can call back after 10. That’s when they come in and we do not take messages for them” then hung up on me.

Sadly, this is the only fast internet option available. Cox takes advantage of this by charging high prices and providing bad service. Their Gigablast plan has acceptable download speeds of up to 950 Mbps (Speedtest.net measured 870 Mbps), but the upload speed is only up to 35 Mbps (Speedtest.net measured 37 Mbps). Pings are between 7 and 10 ms regarding to multiple tests I ran with Speedtest.net, this is not bad for our cases. Unfortunately, we experience short outages once or twice every day. The internet usually drops in the afternoon around 3 pm and at night around 11:30 pm. The afternoon dropouts are really bad for those, who have important Zoom calls during these times.

Well internet works fine but they installed it on one side of the house, so the other side doesn't get internet. I asked them to add another line to the middle of the house so we all get internet all throughout. Well they won't do it and told us we would have to find a third party contractor to do the work. I feel like they should redo the work since they were the ones who put it on a bad location.

The internet Cox provides is horrible. They only give the good WiFi to people who spend a lot of money. If they need money, they scam people. The WiFi routers they provide only encompasses one floor so when I do online school, I always get disconnected. Also, if you have more than 3 devices using the internet, everyone gets bad connection. There are so many other better internet providers than Cox.

I have had Cox for 2 weeks now, switched over from AT&T and it has been an absolute disaster. Since they have a monopoly on the area there is also no other option. When the internet is "up" it barely functions. Continually disconnects and is about 1/4 of what speed I am paying for. There are also constant network outages where the service is completely down in the middle of the day.

Cox is the only cable internet provider in our area and there's no fiber option; we would otherwise "cut the cable" and move entirely to internet. I'd give them one star, but in fairness when Cox internet works it's quick. That's the extent of the good news. We have a Cox internet-TV-phone package that costs over $200/month, yet our internet access is frequently slow or unavailable. I have to reboot the Cox cable modem at least once a week and it completely failed after less than two years of service. Its built-in router was unreliable and totally inadequate so we had to purchase mesh wifi routers.

I was paying 83 dollars originally when the pandemic hit. I work from home even before the pandemic and my internet worked very wonky. But it at least worked. Around June or July of last year (2020) my internet started slowing. My LAN line was connected to my work computer and PS4 and I have about 4 devices on Wi-Fi. I called them because it was messing with my work and my partner's school work and they told me that I had too many devices on my internet. I asked how many I could have on there before it starts slowing down.

I have Cox Cable at several residences. One seems to be ok.. the other a nightmare. Overcharged at almost $80. They tell me it could be my equipment when I rent the panoramic wifi equipment. No consistent pricing.. as fast as dial up, intermittent, and overall horrible. Customer service has been no help.

You pay for internet. Should be able to use for streaming if you want. Not companies slowing you down. No one should tell where you can go on internet or how it's being used. No slowing down because you're streaming.

Cox is often, but not always, reliable and solid. We have frequent outages, but when it is working, the speed is good. We don't use much of the Cox add-ons. And it is often very difficult to log on to the Cox website.

After using this service for the first time in the last year, there are always shortages (issues) in the service received. Sometimes there is no service for hours on end. When the customer service representatives are reached, they have difficulty fixing the issues. Many days the router has had issues. There has never been any Customer loyalty follow up, and this has been my unfortunate experience using COX internet services.

I have had Cox internet for the past 22 years. Nathaniel T has been very reliable. With the appearance of Covid-19 this past spring the nation has reverted to the internet for all things. This put a drain on the internet causing me to first increase my capacity to “unlimited” and then shortly after to gigablast. This seems to be satisfactory with 5 TVs, 5 cell phones and 3 iPads. I continue to be satisfied with my service.

I accidentally overpaid Cox by over $4,000 electronically. It took me over 4 months and 10 phone calls to get my money back, and even then, I had to have my banker call them 3 times. Even though their own billing system showed that I had over a $4,000 credit, they told me that I had to prove to them that I had overpaid. It was not until my call to their executive office that they agreed to give me my money back.

In truth COX does the job but since it's nearly a monopoly and a needed resource it's far too expensive for what it is and it needs competition. They will only provide you with (in some cases) items you do not want and are forced to pay. Also, if you want to remove yourself from this service it costs a fortune. COX needs a major revamp. and to provide people with more affordable options that don't suck.

I have been a COX customer for over 20 years and called in to negotiate a new offer this morning. The rep said my new offer was for 12 months and my bill would only go up a few cents (Currently $79.43 and quoted $79.48). I was happy. An email confirmation just came and it said my new monthly price would be $95.61! I called them back and the person I spoke with said that the first rep did not include the taxes and fees. I pointed out that she said my total bill would only be going up a few cents a month. She said she was the supervisor and that was the best they could do, by not honoring what their rep had quoted me - a 20-year customer who has never been late on a payment or missed a payment! I know bait and switch and no one likes to be treated this way!

Very Inconsistent. Very Pricey. Paying for Gigablast but getting NOT higher than 200Mbps download & 10Mbps Upload. Every 3 or 6 months your bill go higher. Most of the representative will lure you to a higher fees and lies. They always blame your modem and router whenever they will evaluate your line. You end up changing your equipment every year if not getting from them.

Cox is the only internet provider available for my area so I have no choice. Their customer service is awful, they raise prices with no notice, their CSR are rude and unhelpful most times. I dread having to call them for anything. I have been a customer for years, yet new customer get all the great deals and loyal customers are treated crappy.

They charged me 50$ because my credit card number change. As soon as I received the email. I update my card information. Even though I paid 5 days prior the last payment day. They charged me 50$ for declined fee. THIS IS FOR REAL.

I was warned before I moved to Ketchum, ID, that Cox Cable wasn’t good (kind way of saying everyone in town hates Cox), but I decided to pay for the most expensive and fastest internet speed. Promised 940 mbps, but never received 1/9th of that. Never received even 100. Usually around 75. Can’t watch any streaming service. Can’t view video. Can’t participate in zoom meetings. Over $120.00 per month for just internet. Maybe for old fashion cable TV with a huge box for every TV they are good. But that is like saying Blockbuster is good to rent dvds. Unless they make their contour app angeles and internet service reputable, it’s over.

Cox is what I have and I do appreciate their services except that Cox should have special rates for Retired Seniors who only relies on Monthly Social Security Pension. The prices for tv should be reviewed including WIFI charges. They do have their Loyalty Department however it does depend on the charges done for Seniors including some Veterans.

So far I have found that Cox doesn't have as many problems streaming as other providers. Their internet seems to run good as long as you have the high speed. A drawback is that you will pay dearly for this service, but if you're tired of spinning and not connecting to a device and slow downloads, then cox is your answer.

Been a customer for years. Every year the price is more expensive. The bundle does not save you a lot. You are forced to lock in a package and you don't watch half the channels. Coverage is not always the best in the mountain areas. Use a streaming Service or get an antenna.

I find the service inconsistent and often throttled down. Too many restarts of my modem are necessary. As all of my communications, streaming media and TV are through this connection, it leaves me concerned. However, no one here in Arizona provides any better service.

Their customer service is top-notch. Their customer service representatives always go above and beyond. The customer services representatives are knowledgeable and very helpful. They are willing to rectify any problems you may be having with your internet service.

I've been with Cox for 20 years. They automatically renew my contract & it doesn't matter if I put in a cancellation a year ahead of time. Anytime I change any of the services or upgrade they automatically set me up on a three year contract. The last irritating problem was that I signed up for 100mgs more speed, then later found out I didn't have the right equipment. I'm paying $154 per month for 200mgs & hear from other folks they pay less. This is irritating too. I must say - the first 5-10 years were tough because the customer service was awful. I spent so much time on the phone with these folks instead of on my job. I may have to talk to them once a year in the last couple of years.

Cox internet has horrible customer service, horrible business practices, horrible service and extremely high prices. The representatives all give different answers to the same question. I wish there was more choices than the monopoly of the internet choice.

Horribly overpriced especially for the television part. The bogus taxes and add on fees are unexplained and a cheat. We watch perhaps 15 percent of cable offerings. What they offer on streaming networks including Amazon Prime and Netflix is so much better. We do like the Contour to save, pause, rewind, etc but that can all be done on streaming. It is very likely we will change to all streaming in 2021. We are trying a trial of YouTubeTV this month. If only cable companies would offer concierge and charge people for what they actually use, and stop the extra fees and taxes that would serve the public well.

Internet goes down frequently, and the company (help call line) is unresponsive. They are expensive the line frequently slows down. Service people say the feed line is old and needs replaced, they will schedule replacement and no one shows up.

I have been forced to use Cox in both Az and NV when they have been the only internet provider in my area. They are the most unorganized company I have ever dealt with. If I called 5 times I got 5 different answers and none were correct. I moved during Covid and was working from home. After so many calls I lost count, I explained I COULD NOT BE WITHOUT SERVICE. They still cut my service overnight about 2 weeks after my move. 2 hrs later it was restored after speaking to more than 3 people who could not help or didn't know why my service was cut. Avoid them if at all possible.

Too expensive for the service provided. Need to reduce cost. Service is fair. The on-line help is useless, but they will do a reset online. Many times after calling service and getting little support I had to resolve the issue on my own.

Cox service is ok, but they are very good at locking you into a bundle with extra (useless) “services.” The Wi Fi signal wasn’t good initially, and when I bought a new router and modem it improved somewhat. I still experience buffering when listening to local radio with my smart phone and blue tooth speaker, which is annoying for 80 bucks a month! The smart Tv streaming service is also sometimes interrupted by buffering. I just think service should be flawless for what I pay. It’s just WiFi. Also, their customer service reps are average, nothing special.

The service is great when working. However, the cost is too expensive. The occasional outages are becoming more frequent. Looking for a alternative in the near future. Don't feel there should be pricing tiers for service speed.

Cox is not anywhere near as competitive in terms of price as other ISPs. I currently have Gigablast, which is significantly more expensive than AT&T’s comparable service. Additionally, my internet is not as reliable as I’d like. I frequently have issues when logging into gaming services like XBL and PSN. I will admit though that I do have quite a few things connected to my router due to smart home integrations, so that may be a contributor to my issues. Regardless, price is my biggest complaint.

My Speeds have always been significantly slower than promised. I operate at half the speed paid for with huge packet loss. Working remote full time I decided to invest into perhaps a better plan to assure connection/speeds would not be a concern. I have had Tech/Customer Service help me online. They were so confident there was an issue because my average Mbps Download with Ethernet cable is about 520/Mbps Download. Wireless Devices under 200/Mbps Download. They found out my internet was "Throttled" due to an illegal download of Green Lights and Ordinary People. They could not tell me much more than that.

Easy and convienient service. Panoramic Wi-Fi works with my 3 devices. If the service lags your modem can be remotely reset. If you need to speak to customer service you have the option to text support but there is a considerable wait time for voice or text response. Prices are consistent with other services but I wish there was an option to lower bills due to limited income. Introductory offers fly by and the rates increase every few months.

Service is not good. Internet is slow and it isn't my router, as it is new and one they recommend. Signal strength sketchy. Even though I went from a low-cost plan to a more expensive one, none of the issues were resolved.

They are liars! My bill is up to 250 a month! Don’t waste your time and money. They are money hungry! NEVER AGAIN.. They gave me a phone line and said I didn’t have to pay for that and now chafing me for it! Also all these hidden fees!

I recently switched to Cox Communications for my internet-only service. My previous provider had extremely poor customer service and connectivity (sometimes it would take up to 5-10 minutes to successfully get on a zoom seminar...worse than dial-up!). Although I've only had Cox Communications for about 2 weeks, I am pleased so far with their service. Why, you ask? The first reason is that internet set up was a breeze. I received my modem the next day and was hooked up and online in under 10 minutes with no issue whatsoever. I've had real no issues with connectivity or delayed download speeds. Super nice! I do pay a little bit more ($15) for monthly Cox internet service, but in my opinion, it's worth it.

Every night for the past month or more nighttime upload speeds drop to 5,10,15 when we pay for gigablast internet service, their max. This is just totally unsatisfactory. Usually by 6-8 am all of a sudden speeds magically go back to a solid 35, which is their max residential speed here in Norfolk, Virginia. Why advertise what you do not provide. My equipment is just a few months old Netgear A6 and modem latest. I've been complaining and calling constantly with no solution. They are ALWAYS quick to try and blame your equipment. I guess they are instructed to do so to try and sell their crap. Worst internet service around, top dollar, over 100.00 per month for true crap service. Gigablast, sure...right. Max down 400-560 varies, max up 35 down to 5-15 at night. Not exactly Gigablast lol. The absolute worst.

We got rid of Cox Cable and stuck with the Cox internet only. They sent us a new modem and a giant box to return the countour box, wifi router and two additional receivers. We took the items in the prepaid box to UPS. They weighed the box, and gave us a receipt. That was on October 1, 2020. Today is October 5th. We got an email stating that we still need to return the equipment, that they only received one tiny contour receiver. Well, we have a receipt from UPS with the weight of 11.90lbs the day we returned. I find it hard to believe they only received one tiny additional receiver which weighs 1.0lb. They are unable to use the tracking information we provided. They don't know what happened. They are charged us upwards of $600 for unreturned equipment. I complained on the Better Business Bureau. All I can do is get help from someone, anyone. This is horrible.

Prices go up every 1-2 years after promotions expire and you constantly have to chase a rate, which, more than likely, will still end up being higher than your promotional rate. Cox would rather see a customer go than provide them with consistent service at a consistent price. The games with pricing are just plain aggravating!

I have been calling Cox 2 weeks before moving into my home so I can have service for my job. I have gotten a date going into October 2020! I'm in August and I move into my home in September! This means I will lose my job! I just bought a home to lose my job and lose the home I JUST PURCHASED! They do nothing to get me a sooner one. I have 3 kids and I'm so stressed out that I will be losing my only income to support my kids and provide a roof over their heads. All because COX will not find any way to help me out here. I had them previously for 3 years before moving and this is their thanks to me for coming back. And to make matters worst they are the only ones who services my area. This is my experience as of today 9/7/2020 still no internet calling into work every day and still no help from COX.

I could call or chat with Cox nearly every day if I had the time or patience. Nearly every day down speeds are less than 100mbps which continues for several hours if not all day. Some days the speed is back up above 700mbps down... which is acceptable to me. Tech support is basically useless. I hear “everything checks out fine. Your modem is fine. We detect no issues. Run speed test at this link.” I run a speed test from their site and get the same slow result. If there was another provider I would drop Cox in a second.

I signed up for $49 a month and my bills were at that number for e months and then I was seeing Cox charging my bank account $93 a month without letting me know. So I don’t recommend to you to set up automatic payment with Cox.

I used Cox for the last year and their service and product has been great until they jacked up my monthly bill. I called and called until finally getting to the Loyalty Team (844-227-3943). I politely asked if they could honor my original service agreement and they refused and said it's not possible and instead tried to up-sell me on more products. I asked again if there was any way they could help me and was hung up on. I am very surprised at this lack of respect. I will be cancelling my service immediately.

Honestly, as a kid, I had nothing but good things to say about COX. Now as an adult paying $65 for just internet, I am afraid to say their internet service is crappy. Every day I have to reset my modem and router about 3 different times (and I am not overreacting). At first, I thought I could handle it but working from home I spend more time worrying about my internet than I do about my actual job because that's how much it interferes with my work.

I closed 7/23. Due to having work done in the house, I didn’t bother calling Cox till 8/7. The technician came out the following week only to find out the house needs a cable line installed. Due to this, it is out of Cox control to give you updates. Cox needed permit to dig to install. It’s been 3 weeks since the request has been put in. Just told 8/27 that in 2 weeks they will install cable line. Then I’ll have to schedule appointment for someone to install the actual modem etc. So looking like 6/7 weeks to get internet from Cox is ridiculous since new customers aren’t a priority and they have no control over the company that works for them. Very irritating. If buying a new place find out prior to closing if they ever had internet because if you don’t... could be 5 weeks just for them to come install a cable line eye roll.

We have had their infamous Gigablast for over a year. In a home that is 1100 sq ft. We even have extenders to ensure everything is on point. 3.1 Docsis modem and router. The internet hardly works, when it does, it drops service all the time and then it's a huge hassle to get it back up and running. I now had my side of the home (unit b) set up with its own internet service. I've purchased a 3.1 Docsis modem and an ax router. It's all setup and lo and behold! No internet! Same exact BS issues that we experienced on the other side.

Please take my word for it, save yourself the time and energy and DO NOT use Cox for your internet/cable services. I was scheduled for a tech to come out to set up my services, they were 2 hours late, never called to let me know and I still am waiting for my internet to work all while they charge my credit card. Spend a little more and save yourself the trouble. They don’t care about customer service or helping. They just want to get whatever money they can out of you.

Every summer the internet goes out from 10:30 AM to 3: PM. I've had people here several times. They say the problem is outside my house----nothing gets fixed. Local TV channels go out around 4:PM till the sun goes down. It's not just me, my neighbors have the same problems. I finally have gotten a number for an area manager, because I wrote a complaint letter to a local TV station. Cox is supposed to be sending out someone to fix things. Apparently COX does not want to be on the evening news explaining why their service is so poor. Still I wonder if anything will get fixed.

The service problems that have persisted for ~5-months remain. These failures make my Internet services (contracted for 150Mbps) essentially unavailable to me for a majority of the time. Tech support insisted I had to upgrade to Gigablast without any real testing of my problem. I complained to corporate office in Georgia and a Service technician was dispatched. He replaced wiring from street to my house although he expressed doubt that this would solve my problems. He said that his testing showed good service signals.

Tried to replace Cox rental modem with retail vendor modem which is compatible with Cox ISP. Cox said it was unable to activate the retail modem because of the home wiring. Home wiring is coax cable. Cox stated that only their modem will work with existing wiring. This is a monopoly on the equipment connecting to their service which is in direct violation of FCC ruling.

Cox Comminations has a serious problem with their billing dept. The simple minded people working for them can not figure simple mathematics, I requested a service change for my internet service for a seasonal suspension for April 3, 2020 the start of the new billing cycle which would be $9.99 per month, my billing cycle is from the 3rd of the month to the 2nd of the next month, I paid my March billing of $39.99 which is for full internet which ended April 2nd, I also paid $9.99 for April's billing which was a billing cycle of April 3rd to May 2nd, I was billed on my April billing an extra $.33 cents for a partial months service, as you can see I paid full billing for March and April I don't see where I owe for a partial month.

My Cox Internet just keeps disconnecting for the last week. They simply say, "We don’t provide internet at the moment, we have no other solution, you need to wait." They choose the simple way, ignorance.