Cox Communications High-Speed Internet Reviews

This was one of the most aggravating customer service experiences I’ve ever had. All I wanted to do was cancel my internet service, and instead I got trapped in a never-ending sales pitch. The agent, Sheena, completely ignored my repeated requests to disconnect and kept asking pointless questions and offering promotions I clearly didn’t want. It took over 30 minutes of me saying “No thank you, please cancel my service” before she finally did it. This kind of behavior is exactly why I’ll never come back to Cox. When a customer says they want to cancel, just cancel the service — don’t waste their time with pressure tactics.

My initial install was met with 6 months of interrupted service which only finally after several tech calls & remote assistance did I get on the second service call someone who actually helped & fixed it. NOW with the recent fiber install, my front yard has been dug up & remains with a huge hole. They've cut the electricity & cable multiple times and no one has reimbursed me for loss of multiple hours of service!!! They only care about themselves & collecting your money- not if they are providing the service you thought you were buying!

I would give Cox billing a 0 if it was a choice. They for 2 months now have cashed my payment check for 50.91 from my bank, and never apply it to my account, then send me a late notice for the 50.91 after they have cashed the payment 3 weeks before!!!! Cox is going downhill, I tried chat line explained what was going on with this October 16 bill and apparently dev cannot speak english becaus after lines of what was going on he asked me....Did you say you check was mailed yesterday....WTF...Unbelievably bad chat line and billing is a mess for cox, they cannot even post a payment correctly 3 weeks ahead of the due date for the bill when they are paid 3 weeks ahead of that date....unbelievable.

What they don’t tell you is that you will get charged $250 when you move out and leave that “renter ready” equipment set up for the next tenant. This is downright shady business practices.

I have been a loyal customer for many years, but my experience has been nothing short of frustrating. I started with the 100mbps plan, which was already insufficient for my business needs. When I upgraded to the 300mbps plan, I was shocked to discover that I was paying more than what new customers were being offered for the exact same service. To make matters worse, when I called to address this, the representative essentially told me “it is what it is,” with no effort to retain me or even acknowledge my loyalty as a long-term customer.

I have been a loyal customer for many years, but my experience has been nothing short of frustrating. I started with the 100mbps plan, which was already insufficient for my business needs. When I upgraded to the 300mbps plan, I was shocked to discover that I was paying more than what new customers were being offered for the exact same service. To make matters worse, when I called to address this, the representative essentially told me “it is what it is,” with no effort to retain me or even acknowledge my loyalty as a long-term customer.

I recently moved into my Aunt's house and requested to transfer my services and was offered a promotion that would cut my bill in half. The next day I plugged in my modem and everything was working. Two weeks later find out my services were not transferred due to an active account at the location and I was still being charged my old rates. We finally get the active account canceled, my services transferred, and now I'm being told that promotion I was originally offered was no long available and the only one available now is only $50 cheaper verses $90 as originally offered.

We have had Cox for thirty years. I work from home and WIFI goes out every day. TV goes off every day, sometimes for days at a time. Cox tries to give us a $12.00 dollar credit when we have only had consistent service for a couple of weeks out of a month but we get billed for the full month, cox service technicians have said our hub needs to be replaced. Been say that for ten years but cox won’t replace it. I have looked inside the hub and it’s terrible. Rusted terminals, broken wires, obviously not weather proof, We are going to take them to small claims court because you can’t sue. It’s in the agreement you signed but We will be contacting the local news channel and shine some light on how cox has neglected their equipment and ripping customers off for decades.

Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in-home amp needed to be disconnected....I dont have an in-home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.

Honestly... one of the worst experiences when it comes to service and customer service. A company without professionals seems more like a group of amateurs who barely know how to talk. I was treated with disrespect, the attendant kept saying... "Sir... Sir!" An unparalleled lack of professional ethics. I wouldn't recommend them, not even to my greatest enemy.

Cox is terrible in most all categories. They charge too much for poor service and poor quality of their products. When you call for help, assuming you can get through to a human being, they try to get you to fix their problem. You're held hostage by the two-year contracts with little or no alternatives to help you improve their products. I will get out as soon as I can!

Worst internet ever, I am in a neighborhood (Chandler, Arizona) so not out in the boonies somewhere. Cox claims to be reliable 😂. My internet reliably crashes EVERY SINGLE DAY and no this is not an exaggeration as I work from home and have to deal with it daily crashing. As I am writing this I am hotspotting on my phone. When you call cox you get the usual nobody has reported that in your area. SURPRISE cox I live in a cul de sac and friends with ALL of my neighbors. They all report outages and ALL get the same BS response as I have gotten about NO REPORTS IN YOUR AREA . So it's obvious they not only provide crappy product but continue to lie to their customers.

Terrible. Paying for 500 down 50 up, but getting 75 down 6 up with bad jitter. Non-existent online support. I wouldn't choose them in a million years, but they're the only high speed choice in my building.

Cox is running an absolute racketeer in Summerlin, Nevada. The prices are absurd and they have no options between 1G of data and unlimited, which forces you to either pay $50+ on your bill or fine-tooth comb your usage. I moved in with my fiancee and she was being charged $85 for 250mpbs/download and 1G data a month. Been on her plan for over 6 years. But as I move in, if I create a new account I get unlimited data and 500mpbs/download for $100? Make that make sense. As a company, you're prioritizing new customers over the wellness of long-term existing ones? Bad brand. Then on top of that, I was forced to receive their new router in the mail, and it doesn't work. What a joke.

DO NOT USE COX COMMUNICATIONS under any circumstances. This company is a complete scam. Their so-called “high-speed internet” is nothing but false advertising. I pay for their 2 Gbps premium package, yet the reality is shocking — not even half the promised speed ever reaches my home. Out of frustration, I hired an independent professional network technician (not affiliated with Cox) to verify the connection. The results proved what I already suspected: Cox is charging full price while consistently delivering less than 50% of the speed. This is fraud, plain and simple.

This is a pathetic company that still relies on 1990's technology in most communities out here. Cables going across roofs, climbing up walls, and being baked by the hot desert sun. My internet on my home computer goes out randomly for a few minutes almost daily, then pops back on. I have complained about it for nearly two years, they give you a credit of either $6.00 or $8.00 and think all is good. They have never ever sent the big guys out to update this equipment in the 7 years I have been a customer. They have replaced the cable on my roof once, given me new boxes, but doesn't solve the problem. And they could honestly care less.

DO NOT USE COX COMMUNICATIONS!!! Their customer "service" is anything but. I am handling my elderly mother's financial and medical affairs, as her partner just passed away. After providing significant documentation for Cox, and spending literally 5 hours on the phone with several Cox representatives, they will not help me to change the password to get access to the account. I am an authorized user, with my phone and email on the account. They spoke to my mother 4 times. They called the number on the Cox account 8 times. Because I could not provide the Cox PIN and because the security question that my mother's dead partner set up could not be answered, they will not allow access to the account.

I’ve had nothing but constant signal issues with Cox Internet. The connection drops randomly, making it impossible to work or stream reliably. On top of that, Cox has been inflating my bill every few months for the exact same service—without any proper written notification or justification. It feels like a scam. The worst part was trying to disconnect my account. I was unfortunate enough to deal with a customer service rep named Tanisha S., who made the process incredibly frustrating. Instead of helping or guiding me clearly, I was stuck in a long, nonsensical chat that went nowhere.

If I could give 0 stars I would, this is the worst possible company I have ever dealt with in my entire life. The customer service is horrendous; they always shut your service off for no reason every month.

I will never use this company again. Internet is not even close to what they said it would be. I've been trying for months and months to get them to fix the issues that I have been having and they will not fix them.

After trying to transfer a service from my roommate's name into my own, on a 20 minute phone call. They hung up on us. Ended up switching up the location after another 30 minutes of trying the app, would not recommend calling and instead should just never try and swap anything. While in the phone they also switched our plan and price. If you ever need to make a change I wish you the best!

Absolute dog shit. Works about 50% of the time and the 50% it does, it crashes/stops and starts constantly. If there's any other option in Omaha, take it. If you are a 80 year old woman who only uses the internet once a week to check your Facebook, it’s perfect for you! If you’re someone who uses internet once a day, at least you will be disappointed with the service once a week minimum.

Cox would be willing to charge almost more than half on internet for people who live in apartments or townhomes versus people who live in houses who have more options for Internet companies. Cox is the most overpriced company out there and needs to be boycott for the bs overcharging and greed. My bill is $159 and that's just for Internet and nothing else....

They are so untrustworthy. They say one thing and do something else. Their connection is horrible. They have become the biggest money hungry in-service company I know and I wish that other company would come and help us out In Rancho Santa Margarita!!!! I'm so OVER COX UNDER PERFORMING And still being ALLOWED with NO REPERCUSSIONS!!!! OVER IT COX.

They use false advertising on their website when I called and asking for that rate advertised on their website, I was told that rate did not exist. Cox is the only Wi-Fi company that services WI-FI in Omaha Nebraska, regardless of the mistrust I already had for Cox I had to sign up with them for WI-Fi. I was told I would not be charged for the installation. I was charged for installation. Then I was told the installation fee would be credited to my account. It was not credited to my account. When the money was taken out of my checking account I called and explain to Cox that I was not supposed to be charged for installation. They informed me on July 12 that the money would be put back into my checking account within 3 to 5 days.

This is hands down one of the worst companies I’ve ever had the misfortune of dealing with. It honestly feels like it’s company policy to be rude, dismissive, and dishonest about absolutely everything. Every single interaction I’ve had with a Cox representative has been overwhelmingly negative. I've been hung up on, left on endless holds, and outright lied to about the services I was supposed to receive. They'll say anything just to get you to sign up—and then quietly change the entire deal behind your back without notifying you.

Set up Cox internet at the 2gbps plan. I was averaging 2-300 mbps download on my hardwired devices and wi-fi devices averaged 12-30 mbps download. Had a tech come out and grounded my system which the original tech did not do. Speeds are still slow but improved slightly. I switched from the 2gbps plan to a 500mbps and I now get faster internet speeds on hardwired and wi fi. Cox is a scam people. If you have other options take it. I would give them a 0 if I could.

I haven't even made an account, and yet I already despise Cox. They send way too much marketing mail to try to get you to subscribe, and when I went to create an account because I am forced to use Cox, they require you to subscribe to marketing communications. What a joke.

For all the effort Cox puts in to getting business, they fail when it comes to ensuring customers will return to their services when we need to cancel. I was simply switching to a business service for expanded needs. I contacted Cox in April to cancel the residential service that was no longer needed. Everything was done via chat and they indicated everything was completed. Fast forward to July and I found out from business support that the residential service was still active even though there were notes indicating it was to be canceled. I have not been on the phone for over 60 minutes, waiting for someone to refund the amounts billed since cancellation. Again, Cox even has notes showing I contacted them to cancel the service in April! Business support is generaly good, but residential tends to be very poor. If Verizon, AT&T or Tmobile Cellular is available in your area, I would give it a try....chances are it will be 1/2 the cost and better customer service.

Paying for 1G, getting 182 down, 52 up, 42 ping. This is terrible. Absolutely, abject terrible especially for people who WFH and need the speed/throughput for video calls on Teams, Zoom, etc. Further, the fact that I've been PAYING for this shoddy service is a "shame on me" - but no longer.