Cox Communications High-Speed Internet Reviews

Just read the other reviews. This is crap. IF there was ANY other real choice I would dump Cox in a second. I am paying for a GIG connections and am getting 30 mgb. I spent an hour arguing with chat to get a phone number so I could talk to a person. Then when I asked for compensation they transferred me to a dead line. Yep this is worth the 110 a month. There is no proactive maintenance on their infrastructure. The online tech said the in-home amp needed to be disconnected....I dont have an in-home amp. So now here I get to sit for the rest of Saturday and hope a Tech can help and if not today I have to be home tomorrow so they can maybe show up. Find a different service provider.

Honestly... one of the worst experiences when it comes to service and customer service. A company without professionals seems more like a group of amateurs who barely know how to talk. I was treated with disrespect, the attendant kept saying... "Sir... Sir!" An unparalleled lack of professional ethics. I wouldn't recommend them, not even to my greatest enemy.

Cox is terrible in most all categories. They charge too much for poor service and poor quality of their products. When you call for help, assuming you can get through to a human being, they try to get you to fix their problem. You're held hostage by the two-year contracts with little or no alternatives to help you improve their products. I will get out as soon as I can!

Worst internet ever, I am in a neighborhood (Chandler, Arizona) so not out in the boonies somewhere. Cox claims to be reliable 😂. My internet reliably crashes EVERY SINGLE DAY and no this is not an exaggeration as I work from home and have to deal with it daily crashing. As I am writing this I am hotspotting on my phone. When you call cox you get the usual nobody has reported that in your area. SURPRISE cox I live in a cul de sac and friends with ALL of my neighbors. They all report outages and ALL get the same BS response as I have gotten about NO REPORTS IN YOUR AREA . So it's obvious they not only provide crappy product but continue to lie to their customers.

Terrible. Paying for 500 down 50 up, but getting 75 down 6 up with bad jitter. Non-existent online support. I wouldn't choose them in a million years, but they're the only high speed choice in my building.

Cox is running an absolute racketeer in Summerlin, Nevada. The prices are absurd and they have no options between 1G of data and unlimited, which forces you to either pay $50+ on your bill or fine-tooth comb your usage. I moved in with my fiancee and she was being charged $85 for 250mpbs/download and 1G data a month. Been on her plan for over 6 years. But as I move in, if I create a new account I get unlimited data and 500mpbs/download for $100? Make that make sense. As a company, you're prioritizing new customers over the wellness of long-term existing ones? Bad brand. Then on top of that, I was forced to receive their new router in the mail, and it doesn't work. What a joke.

DO NOT USE COX COMMUNICATIONS under any circumstances. This company is a complete scam. Their so-called “high-speed internet” is nothing but false advertising. I pay for their 2 Gbps premium package, yet the reality is shocking — not even half the promised speed ever reaches my home. Out of frustration, I hired an independent professional network technician (not affiliated with Cox) to verify the connection. The results proved what I already suspected: Cox is charging full price while consistently delivering less than 50% of the speed. This is fraud, plain and simple.

This is a pathetic company that still relies on 1990's technology in most communities out here. Cables going across roofs, climbing up walls, and being baked by the hot desert sun. My internet on my home computer goes out randomly for a few minutes almost daily, then pops back on. I have complained about it for nearly two years, they give you a credit of either $6.00 or $8.00 and think all is good. They have never ever sent the big guys out to update this equipment in the 7 years I have been a customer. They have replaced the cable on my roof once, given me new boxes, but doesn't solve the problem. And they could honestly care less.

DO NOT USE COX COMMUNICATIONS!!! Their customer "service" is anything but. I am handling my elderly mother's financial and medical affairs, as her partner just passed away. After providing significant documentation for Cox, and spending literally 5 hours on the phone with several Cox representatives, they will not help me to change the password to get access to the account. I am an authorized user, with my phone and email on the account. They spoke to my mother 4 times. They called the number on the Cox account 8 times. Because I could not provide the Cox PIN and because the security question that my mother's dead partner set up could not be answered, they will not allow access to the account.

I’ve had nothing but constant signal issues with Cox Internet. The connection drops randomly, making it impossible to work or stream reliably. On top of that, Cox has been inflating my bill every few months for the exact same service—without any proper written notification or justification. It feels like a scam. The worst part was trying to disconnect my account. I was unfortunate enough to deal with a customer service rep named Tanisha S., who made the process incredibly frustrating. Instead of helping or guiding me clearly, I was stuck in a long, nonsensical chat that went nowhere.

If I could give 0 stars I would, this is the worst possible company I have ever dealt with in my entire life. The customer service is horrendous; they always shut your service off for no reason every month.

I will never use this company again. Internet is not even close to what they said it would be. I've been trying for months and months to get them to fix the issues that I have been having and they will not fix them.

After trying to transfer a service from my roommate's name into my own, on a 20 minute phone call. They hung up on us. Ended up switching up the location after another 30 minutes of trying the app, would not recommend calling and instead should just never try and swap anything. While in the phone they also switched our plan and price. If you ever need to make a change I wish you the best!

Absolute dog shit. Works about 50% of the time and the 50% it does, it crashes/stops and starts constantly. If there's any other option in Omaha, take it. If you are a 80 year old woman who only uses the internet once a week to check your Facebook, it’s perfect for you! If you’re someone who uses internet once a day, at least you will be disappointed with the service once a week minimum.

Cox would be willing to charge almost more than half on internet for people who live in apartments or townhomes versus people who live in houses who have more options for Internet companies. Cox is the most overpriced company out there and needs to be boycott for the bs overcharging and greed. My bill is $159 and that's just for Internet and nothing else....

They are so untrustworthy. They say one thing and do something else. Their connection is horrible. They have become the biggest money hungry in-service company I know and I wish that other company would come and help us out In Rancho Santa Margarita!!!! I'm so OVER COX UNDER PERFORMING And still being ALLOWED with NO REPERCUSSIONS!!!! OVER IT COX.

They use false advertising on their website when I called and asking for that rate advertised on their website, I was told that rate did not exist. Cox is the only Wi-Fi company that services WI-FI in Omaha Nebraska, regardless of the mistrust I already had for Cox I had to sign up with them for WI-Fi. I was told I would not be charged for the installation. I was charged for installation. Then I was told the installation fee would be credited to my account. It was not credited to my account. When the money was taken out of my checking account I called and explain to Cox that I was not supposed to be charged for installation. They informed me on July 12 that the money would be put back into my checking account within 3 to 5 days.

This is hands down one of the worst companies I’ve ever had the misfortune of dealing with. It honestly feels like it’s company policy to be rude, dismissive, and dishonest about absolutely everything. Every single interaction I’ve had with a Cox representative has been overwhelmingly negative. I've been hung up on, left on endless holds, and outright lied to about the services I was supposed to receive. They'll say anything just to get you to sign up—and then quietly change the entire deal behind your back without notifying you.

Set up Cox internet at the 2gbps plan. I was averaging 2-300 mbps download on my hardwired devices and wi-fi devices averaged 12-30 mbps download. Had a tech come out and grounded my system which the original tech did not do. Speeds are still slow but improved slightly. I switched from the 2gbps plan to a 500mbps and I now get faster internet speeds on hardwired and wi fi. Cox is a scam people. If you have other options take it. I would give them a 0 if I could.

I haven't even made an account, and yet I already despise Cox. They send way too much marketing mail to try to get you to subscribe, and when I went to create an account because I am forced to use Cox, they require you to subscribe to marketing communications. What a joke.

For all the effort Cox puts in to getting business, they fail when it comes to ensuring customers will return to their services when we need to cancel. I was simply switching to a business service for expanded needs. I contacted Cox in April to cancel the residential service that was no longer needed. Everything was done via chat and they indicated everything was completed. Fast forward to July and I found out from business support that the residential service was still active even though there were notes indicating it was to be canceled. I have not been on the phone for over 60 minutes, waiting for someone to refund the amounts billed since cancellation. Again, Cox even has notes showing I contacted them to cancel the service in April! Business support is generaly good, but residential tends to be very poor. If Verizon, AT&T or Tmobile Cellular is available in your area, I would give it a try....chances are it will be 1/2 the cost and better customer service.

Paying for 1G, getting 182 down, 52 up, 42 ping. This is terrible. Absolutely, abject terrible especially for people who WFH and need the speed/throughput for video calls on Teams, Zoom, etc. Further, the fact that I've been PAYING for this shoddy service is a "shame on me" - but no longer.

Signed up for COX as a seasonal buyer in Peoria, AZ. We were told as seasonal owners that we would not need to return equipment and would pay a nominal fee for monthly reservation to turn services back on after we returned in January. Billed over $250 for equipment return, an error that took too many phone calls and hours to resolve. Received monthly bills without any discount for full usage. When trying to contact COX, it takes literally numerous calls, transfers, and nobody has the authority to do anything. It does NOT get resolved. All that happens is the assignment of a ticket number and wait. We were told our last credit would be completed within 48 hours. Not true. Two days later, the bill rolled in again.

May 22th, 2025. Now 5 days without Cox Internet. Was out for 25 days from April 20th till May 15th 2025. Worse internet ever. My suggestion is to never commit in a contract with Cox for internet or cable.

Worst service system in all of my experience. If I could give a negative score I would. You cannot talk to a human and only get chat. If you schedule work it will cost you even if it is their issue. I moved to another home only 1.5 miles from my current home. I had the same system. We were still selling our other home. The gateway router system would not seem to register the new system but kept pulling up the old system (which was still connected by again 1.5 miles away) until our house closes escrow from selling it. I had a wifi extender that worked fine until minutes later when I took it from my former house and plugged it into my new house. It registers and shows up, but cannot connect. I could not log into my gateway router. I reset it, reset the extender, reset my computer, and still not dice. When you get on chat you wait and wait and after 15 minutes on average, they spend forever before they even begin to check in on the real issue.

I've been billed 9.98 a month for their customer care service for literally YEARS and never used it. The dog chewed through our exterior line and we made an appointment for a tech to come fix it. Took off work to do so. I verified with customer service they had the right number on the work order to contact us. Tech never showed. Called Cox and was told tech couldn't reach us. Rescheduled appointment for the following day. Left work early to make appointment. Tech never called or showed up AGAIN. Called in again and was told work order was cancelled because tech couldn't reach us and didn't have gate code despite the pedestrian gate being open and available to WALK THROUGH. Told the number on work order was incorrect, despite verifying day before and the day before that it was correct.

The Worst. Worst customer service, I have spoken to 8 different reps trying to cancel for 2 months and they can not get it straight. They will not process my request to cancel and are still sending me bills even though I do not use their service. I've used their chat service to cancel 6 times and the first 5 said it was cancelled. Now they say they will not cancel it until I pay them. You will not get the speed you pay for. They will overcharge you every month. Worst customer service.

I live in an apartment complex in Lafayette, Louisiana, which is serviced by Cox. Over the last three months, we've had major internet issues. This coincides with the time the company decided to rework all of the wiring to upgrade their systems. Over the course of the next couple of months, internet was mostly on and off. Devices had internet for an hour and then were logged out for the next 5-10 minutes. It was annoying, surely, but the internet worked reasonably well when it worked. Towards the end of March/beginning of April, the internet went out completely for most of the apartment complex. The internet does work for some of the complex, including the main building. As a result, the lounge has been turned into a sometimes-overcrowded internet cafe as the residents congregate daily to do their work.

Unresponsive to service requests. Our internet has been down for over 36 hours, with no results. I understand this is an outage affecting AZ and OK, and am surprised Cox would not be more responsive, considering it must affect probably hundreds of thousands of customers.

For the past couple of weeks, we had had issues with our cable, internet & phone. So, a Cox subcontractor came out after everything done remotely did not work. The subcontractor examined the issue and finally determined that our modem was bad and he replaced it. It appeared that the internet speed was not up to par and our cable tv would freeze up. So, we had another Cox Technician come out and he was a subcontractor. He did correct some of the issues and replaced the modem with a new modem. That seemed to work ok. His name was Ronnie. Then everything started going south again. We had another Cox Tech come out and he was the subcontractor that first came out to begin with. He tested our equipment but after he left we could see that our landline was not working. My wife was on a chat with a Cox person that was Filipino and located somewhere outside of the U.S. She was on with them for almost 2 hours.

The internet went off and then, on. Customer service did not help my situation. I was sent screens by bots that didn't apply to my situation. Their stores are full of people turning in their equipment. Their fees are too high and the quality of their service is BAD. They advertise fiber optics cable but no one seems to have it. This is dishonest!!!

Cox is renowned for poor customer service. They are the standard by which failure is measured. New customers are treated marginally better than existing ones, who are penalized for loyalty. Sub par specs and lots of hidden fees contribute to the worst price point in the region. Cox can only exist in a monopolized area where competition is squelched. The secret to their horrid service are the employees; ESL is the standard and apathy is required. They can only reply with pre programmed answers and please realize that they cannot interpret any request that isn't within tight parameters. Cox will make you appreciate root canals and prostate exams as they are less painful than any interaction with this company. Special thanks to Ernest and Sidduth (?) who went truly above and beyond my worst fears in handling my final request, the direct result of which was my terminating my contract.

I have been very happy with Cox as my internet supplier for years. However, my mobile phone supplier (Telus in Canada) has introduced a new front-end security (Cloudflare) to its website and I can no longer access it when I am using Cox. I have contacted Cox and and they were not able to help. Cox is a big company, possibly bigger than Telus. They should be able to get in touch with Telus and get this resolved, but they have not done so. If they can't or won't fix it, I shall be looking for another internet supplier!

I’ve been a customer of Cox for a while now, and I’m incredibly disappointed with their service and billing practices. When I moved into my new home in June 2023, I requested Cox’s installation service. During the installation, I provided my own Wi-Fi router and declined the Cox Panoramic Wi-Fi Gateway router that the technician offered. The technician even took back the router after I refused it, assuring me that it wouldn’t be charged to my account. I have a picture of the technician holding the router as proof.

Monopolizing ISP with constant outages with no proactive measure to credit your bill, customer service will decline to prorate your bill based on cox policy until the outage has concluded, wasting customer and support's time. Actively abuses data cap fees with no measure to determine which the amount of data certain devices are using (they used to provide this information directly on their website btw), but will claim their app does this when it doesn't, encouraging you to download their dysfunctional and for the most part useless app. Overall, if you have an opportunity to use another ISP, do it.

Prices go up. Services are promised and failure happens. It is the third time in 2 months my internet is down. I work from home and need my internet. Twice Cox did an “upgrade” of the software and bricked my router. Enough already.

Cox internet is by far and away the worst internet provider I have ever dealt with. I have Cox fiber internet so it’s supposed to be dependable and consistent. I lose connectivity several times a day. Better yet, within the first week of getting hooked up, I had an area outage for over 12 hours. I’m done.

So I work from home and I pay Cox for their fastest home internet service, I can honestly say it’s the absolute worst service ever and I’m not overstating. Literally, every night I have several outages that last from a few seconds to a few minutes, seriously this goes on every night. I’ve tried I’ve given it a fair chance to prove its reliability and I can’t wait to find its replacement and cancel!!! I hear Costco is carrying Starlink and it’s super affordable or a few other options in Vegas. So if you’re thinking about Cox wi fi please save yourself the frustration and anger and go with some other service.

Worst internet company out there. We’ve had their highest plan to their 100 mb plan. They have no customer service, no consistency, and have never reached the speeds of the plan we bought. It’s pathetic. You call them and they tell you everything looks good on their end, then they ask if you want to pay (on your own dime) for a tech to come out and tell you the same thing to your face. I think I know when I am getting ripped off. Please save yourself the irritation and pick anyone else.

The company offers several plan tiers. My current plan for 500gb is too much for my needs and I want to downgrade while still using my own equipment. The company no longer offers a plan where customers can use their own equipment, even where the equipment is operational and compatible with the service. Instead, they require the customer to lease equipment from them at a rate of $15/month. I can’t afford the higher tier plan. I called the company to let them know that I would like the lower tier plan at the lower tier price minus the $15 rental fee and they will not accommodate it.