AT&T Internet Reviews

I have been having very poor internet service for the past 6 months. Techs from DirecTV and AT&T has been out to no avail. It will work for a few days and go back out. I have to argue with the customer service rep before he agree to send someone out to take care of the problem.

AT&T said DirecTV came with the Uverse because they now owned them, for 2 years I paid one bill. When I canceled my service I kept receiving a bill for the internet and then they said I had a cancellation fee for the internet. Then I get a bill for $289.79, then I get a credit for $220.00 from DirecTV which I have never dealt with. In the meantime I am calling customer support. Someone says I do not have cancellation fees, another lady says I owe nothing then all of a sudden I get a call from the collection agency. After going back and forth with them for 2 months I agreed to pay $78.99 which I know I did not owe them. Never again AT&T.

I really enjoy my AT&T services. It's more affordable than Xfinity, it was easy to setup on my own and the customer service representative was very nice when I had a question about my bill.

I have had this service since August 2018. I am formally a Dish Network customer. This U-verse service has been a complete nightmare. It doesn't work most often and I'm locked into a contract that they won't let me out of. The price is higher than what they promised. And 5 different technicians can't get it working properly. It is hard to get anybody to answer your calls on the customer service number. Do not use this service.

They keep raising my bill. We call and they lower it for a month, then back up! Cox did the same thing, but they offered more for the money than AT&T. I wish I had never changed from Cox.

I'm on the access now my bill is now 5.16 a month. I can get online and I couldn't be happier. I have two TV and 3 phones and no problems logging in to my account.

I had to commit to a two year contract, that’s fine but, I’m already fretting about trying to find another TV provider that we can afford when this contract is up in November. We used Comcast in the past and really liked it, but it became too expensive for the channels we watch. I hate making calls and trying to find the best price for what I feel are mostly useless channels. The package we have now bundles my home phone, internet and television. We have 200 channels and about a quarter of them are infomercial channels! My husband is retired and television is his main source of entertainment but we are not computer savvy, so using Netflix, Amazon, Roku or other computer related products are hard for us.

Installation was great and the installer very helpful but we often have a problem with internet disconnecting from our smart TV and it's hard to reach customer service.

We are paying for 24 mbps internet, but, rarely get higher than 11 to 15. Their rates for premium cable service (HBO, Showtime, etc.) is totally overpriced. Unfortunately, we're locked into a contract.

Can't believe the highest speed offered is “up to 24mbps” which is actually 16-18mbps at best! I would expect availability of at least 100mbps... on top of it, the cost of the supposedly 24mbps is super high at $65/month!!! That should be the cost, again, for at least a 100mbps connection...

AT&T is a good company. The one thing that I had an issue with was that I had to be always aware of when my year contract was up because if I didn't call to renegotiate a better deal I would always get charged the highest price. This is pretty annoying since I never really wanted to change the plan I had or add to it.

They have terrible service and constantly raises rates. I was supposed to get the same rate for two years but raised rate after one year. Waiting for an offer from Comcast.

ATT used to be a decent cable company. But they have reduced their programming, increased their prices and have double billed me twice in 4 months. I would leave but I’m in a contract. I’m going to use Sling on my Firestick as soon as I get out of AT&T.

Overall the service is good however it is often difficult to log in. Or it takes several attempts to get to the internet which occurs each time I try to log on.

I got what I paid for a 2 year contract I'm stuck with & my internet is intermittent. Comes and goes. My tv channels have too long of a pause when stations up & down.

I have AT&T for landline, telephone and internet. My experience with AT&T, including online, telephone and with technicians who come to my home, has always been great. AT&T personnel are knowledgeable and courteous.

Speed is adequate for my needs. First installation was circa 2000 by company technicians. Conversion to new system (ca. 2010) was took about 6 mh done by me. Reliability has been almost 100%. Problems have been few and far between.

AT&T has been more consistent than other companies I have used, i.e. Comcast, Cox, WOW! I think they all charge too much. But I believe one should be able to own, not rent, the box. The equipment appears to be the same and interchangeable.

AT&T likes to turn off services rather than impose late charges to collect a large fee to turn services back on. You have to carefully review your bill or they will charge you for services you did not order nor change. I hate AT&T. They have no respect for longevity of an account nor loyalty.

There are two main reasons I am very satisfied with AT&T U-verse. First, the ability to move TV’s to different locations of the house without needing a cable from the wall is great. Second, you can record and playback from any TV. I couldn’t find any other provider that had those two features. I pass on all the TV offers for cheaper service because they cannot offer me what AT&T does (at least in my area).

AT&T talked me into their Uverse service, then discontinued the hardwire service and I was stuck. The service goes offline about once a month requiring a modem reboot - pain in the neck every time.

While I had AT&T internet I went through a modem every 6-8 months. Each time I would get a new one of theirs set up and after a few months my service would be down. I would spend literally 2+ hours on the phone with them each time, unplugging and replugging equipment. AT&T blamed faulty modems each time for the troubles and after putting me through this hassle would send another modem. I ended up buying my own modem but still had problems, though less frequently. I found out later from a neighbor that the problem was the very old wiring AT&T was using in our area instead of the fiber optic they use in other areas. I switched to Comcast and haven't replaced a modem in years. AT&T has the highest prices and worst service available, just check Consumer Reports for confirmation. I no longer use them for anything and would never go back.

AT&T uses service techs that are not always knowledgeable. Have them for tel and fax. When their tech works on my service or the pole outside, it creates more problems, i.e., no fax line. You need to get the name & number of one of the good men to call when you need service. That is the answer.

They could care less about the small consumer. They are after dollars only to their best advantage. Service is nothing to talk about. They are all about big business and nothing else.

Cost is the big deal than service. Too expensive for what I get and difficult to find anyone I trust! I think AARP and another carrier may be my next step!

Modem cuts out frequently requiring reset and often much slower than advertised. Also, phone line goes dead now and then and Wi-fi signal wavers in strength. When called the customer service has been helpful and gets the internet up and running but not as reliable as expected.

I am using AT&T now and we are very happy with the company. Have had no big problems as of yet. Installation was very simple, with no satellite disk to install. Do recommend this company.

We have phone, internet and cable with AT&T. Telephone and Internet both are outstanding but the Uverse TV signal at time will pause, or a station will be lost for minutes or hours. Pricing for the 300 level of tv service is a little high, but so are the other options, so I will stay with what I have. The Internet connect is fiber optic in our neighborhood and is very good. No outage and service is fast. I would recommend AT&T.

Too slow and had to have several service reps come out. Finally a router that works and had a problem with reg phone charging me for voice mail when I have a answering machine on a art phone and price keeps going up.

After canceling our contract with them, they still keep charging our account! We got another plan in July but they continue to charge and threaten us with turning it into collections. I have called at least 4 times trying to get this matter taken care of.

Tried to merge my Uverse and cell account since Jan. ATT Closed my cell acct. Can’t access bill. Overcharged cell bill once found. Over an hour with several agents. Fixed bill finally. Still need $20 per month credit as promised. Account still not merged. Have spoken to many associates since Jan several times each month. Cell bill changed from over 250.00 to 119.00. Asked several times to access my ATT only for web and their speed not enough. What a ripoff. Can’t wait to get rid of them. Sad that one dept doesn’t know what the other dept does. So many transfers and outsourcing.

Easy to buy products online, easy to navigate online account, easy to chat with agents. Ordered Directv and Uverse 1000 internet bundle online yesterday. Tried to cancel it today (1 day later) to switch to the Uverse tv and Uverse 1000 bundle instead. Chat agent sent a ticket. Got a call from their loyalty department. Man named Lewis said he couldn't cancel as it was such a recent order. He was going to transfer me to the sales department. Instead he transferred me to an auto shop in Portland. Okay, great. The number he'd given me to call in case he messed up is actually a number for an optometrist in Connecticut. Unprofessional worker. Incompetent customer service.

AT&T has been extremely proactive and reliable when the service to my home has been interrupted. They have been on time and resolved the issues quickly. The speed of their internet is not as fast as they say it is. Overall it has been adequate but seems to be slow when streaming.

Service and customer service are ok, but pricey. Hate all the hidden taxes that attach to your monthly bill. Better wi-fi and cellular coverage be in rural area.

My experience with AT&T is not a happy one. They charged me without giving me any service, and when I refused to pay, they sicked their dogs on me: billing agency, credit creeps...

This Company's billing policy is aggressive and not consumer friendly. The service is 'ok' however the program selection is restrictive. I experienced program interference with consideration.

Why is this company collecting money from consumers, and not delivering on its service? They should be in prison. If I did this, that is where I would be, however, they must be too big to be in jail. God-awful company.

Speed is slow, overpriced, archaic, & monopolized. You have no re-course with them. If you call about service, they take you through a repetitive set of steps, which are totally, a giant waste of time, & they still do nothing!

We have U-verse, and love the channel line up. However, all of the customer service reps are outside of the US. They are very hard to understand and are reading from a script, which doesn't help all the time, some problems are unique.

AT&T has provided excellent internet service. We are rarely down and in the past two to three years, have probably had to call them once to find out when service would be restored.

This internet service is very good, fast to navigate and for everything, I recommend it totally to everybody. It is the best provider.

We have had AT&T for a decade at least. Good speed all the time and great service, although we haven't needed service but a few times through the years. The opportunity to upgrade is always available, and we have upgraded twice for better speed.

I have been using U-verse for over 4 years. Haven't had too many issues. Usually the weather causes it to stop. Only had to call them one time to come out because something had with the line outside.

After signing a 2 yr contract, the fourth month the price changed. They told me that the promotion changed and they apologized that no one told me. For the next 4 months I had to call them because the bill was different each month.

The AT&T's services & staff were great with their internet & cable viewing. Plus, AT&T repair people had installed the cable. Pictures were awesome with a clear picture viewing.

Nearly 10 years with AT&T and never had a problem. I see the ads from all the others then think 'don't fix it if it isn't broken'. I will tell you the same thing, if you are happy with your cell provider stick with them.

Not helpful & charged for services & equipment not requested. Took long time to resolve billing problem. Would not recommend them to anyone. They also have customer reps that speak very poor English which made them hard to understand & communicate with.

This company is just average in every way. Probably not the worst or the best. It is what it is. Internet. Seems like maybe other companies are offering more bandwidth for the money lately.

AT&T loads slow and always buffers. Also, you can't have two computers in use at the same time. One router for each computer is aggravating, plus every six months a new router has to be purchased.

Supposed to be 20 mbps, but never reaches that, often at 10 mbps or less, so it feels like I'm using a dial up program, which I thought I had been offered better.

Prices on everything AT&T has from internet, Tv, house phones, to wireless cell phones which I have all but the Tv now since price went up on me again. The prices never stay the same. Constantly paying for more data is not good business. Looking for a change from AT&T.

I moved from Tyler, TX to Fort Worth, TX in January 2018. I moved into an apartment complex that only offered AT&T. Today is May 2nd, 2018. I did not receive my service until the end of March, that is 3 months. 3 Months of phone calls, headaches, the runaround. They had a resident in the apartment before me that did not shut off their service, and could not figure out how to get mine connected. I logged 74 hours of phone calls dealing with these people. I even had 2 representatives in my home trying to figure this out. By the time service was finally installed, I was promised no installation fee, 2 months of free internet and a gift card for 200 dollars. 9 days later I receive a bill for 159.00 dollars. Are you kidding me???

They keep me waiting on installation date and rescheduled. Same happen when I call for issue and same happens after the hurricane. 4 month later I still have my cable hold by cargo strap and you never speak with someone here at the United States.

I regret that AT&T teamed up with DirecTV. We have frequent television outages but AT&T is good about answering our calls and good about patching us through.

The AT&T internet speeds are off and on. Sometimes it just shuts off. We live in the country and do not have other choices. Speed's usually lower than 3bps download and upload is slower. Help is needed.

AT&T is a great company to deal with; however, having Directv is a nightmare!!! I have mold growing in my garage as a result of the roof installation, overcharge disputes, and poor reception!! Don't bundle and get Directv. Waiting on my expiration date to leave the service!!!

Most important element: One America News (OAN) available to me! Hurrah! It is unavailable with those providers you list! And, next year I am faced with not being able to use AT&T Uverse but will be sent to DirecTV.

Service is slow at certain times of the day but the cost keeps rising. We pay extra for their premium service but it is no better than the previous AT&T plan which was also supposed to be high speed.

They lied about pricing to get me to sign for service and have continuously raised prices even though the service is terrible. On average 2 dozen outages per month.

This internet provider still has not yet provided my area with their more modern service abilities so I am stuck with their much slower regular DSL service where I was paying top dollar (There are no package deals for this service.) for a very slow internet speed. I was told when I signed up that I would get a speed of 6 Mbps however I am only getting about 5.5 Kbs on average which is less than I was told. That's about half a kilobyte per second which is very slow. I called AT&T and told them about it and I was told to have the speed checked out with a third party app that is on the internet.

I wish I could give a rate lower than 1 star. I called the AT&T customer service to terminate my account in last July. Surprisingly, I received a call today to collect a bill that charges me for 8 months service I did not use after I moved from State of Mississippi to NYC. It made me feel I was robbed by ATT for 8 months. I called ATT for twice today and spent two hours on phone and have not solved the issue yet. How bad service they provide!!!

We've had several days in a row each month where the service drops for no reason. This has been going on for about 8 months. Sent a tech, and it seems to happen way less often.

We started with a contract, a great price for bundle, cable, DSL, phone, all channels and all premium 4 TVs for two yrs. $158 + tax + services, after the two years they started going up but without notification or email or letter. In my 6 yrs of use the home phone maybe was two minutes or to send a fax so in my 3rd year I requested it to remove the phone. I was told he couldn't do it because I had to contacted another department. I thought it was strange.

Promised $100.00 to return to AT&T/DirecTV. Then came up with several excuses for not paying, 1) no record of this discussion, 2) after several f/u calls was finally told I had exceeded the 3 month period to claim the money. Reporting them to the Utility Commission.

The constant rebooting, freezing up and just not working some days is enough to make a crazy person look sane because the cost for phone & internet is $75.00 dollars and I had better service using the yellow pages for information. It's sad that you are charged a high price only to receive low service!!!

When cable goes out it goes out very long time. Also, with no competition! ATT is very expensive. I would not recommend to anyone!

As with just about everything things are great til they aren’t. I’ve not had any issues with them for the last four of my five with them!! The first year was misery but since then things have been easy lease!

Horrible. Don’t switch cable company, I will change once my contract is up. The monthly cost is horrible. I’m a senior. The service cost too much. I’m finished. The service is highway robbing a person for the service.

The bill always inches up every month. Reliability has been good but not good value for money. They may be the biggest provider, but not the best.

AT&T Uverse is expensive, $219.00 per month for internet, HD TV, landline phone. Had to replace modem/router several times. Last time, AT&T service folks had to replace almost entire configuration due to failure of battery backup system. Had service "freeze" up several times, reboot takes several minutes and the reset button on the router didn't work, had to unplug/plug back in to reboot. Looking into either another provider or Hulu, Sling, or other service.

AT&T really needs to get it together regarding the bundling situation and their customer service re: home phone/internet is awful. Also, the internet in our area is sooo slow! Thinking of changing companies!

We had AOL dial-up back in the 90s when we first had a home computer. We were ok, but didn't like being shut down every time the phone rang. So my son, the IT guy suggested calling the phone company. Then he came down and installed a WI-FI router and we've been good ever since. We've never had any problems.

AT&T is a good company as far as tv, phone and internet but once you no longer have the service you really find out that their departments don't communicate with one another.

I started out with a small bill. The bundle was a mess. Before the month was over I was paying over $230.00 a month and I only had basic channels. They would bill you a month in advance. And say it was in the contract. So my bill will come out each month to be over four or five hundred dollars if I was late. My original bill was $35 for internet. They would even double bill you in advance. The phone I traded in they told me I would not all a bill on the phone. I had to close out the account. I was on a hard time trying to keep up with them. I messed up a lot of checks. Cost me a lot of NSF. They add $25 on and then credit the $25 back and say I paid on my phone. They never gave I never got anything free after switching from Verizon to AT&T. It's a hoax and nobody knew what they were doing. I have over 13 phone numbers and over 13 names I talk to.

AT&T sends you offers in the mail. Then never stand by what they offered you. I signed a contract for two years with AT&T one year ago. I have received one bill in a year for the correct amount. Now they are telling me that it is going up again. What happened to my two year agreement. If I got out of the contract I have to pay so much money for breaking the contract, but they can keep charging more, and more. I would never recommend AT&T.

I have to stay with ATT unlimited data plan because I am going deaf and they have a TTY phone app for use for the deaf people for their customers. No TTY machine needed. Once you get stuff set up then you can use it for years without any problems but it's a hassle to get some things set up. They also have a great chat feature for the deaf in the apps so I never have to use tty machine to contact them. They are trying to help the disabled and deaf so I am staying with att unlimited and just trying to get things straightened out.

The customer service since it comes from Philippines where they speak English but do not comprehend the language is awful, atrocious, really horrible. They also accept and confirm orders for mercantile and fail to ship it. Cannot check orders then they are canceled with no explanation after you have been told they are in stock!

We had an AT&T pkg for phone, tv and internet and they bill efficiently. But if we had not had a cell phone from Verizon we would not have been able to report the very frequent and long duration outages on ALL services.

After one year of U-verse and 11 technicians, it was determined that the U-verse internet was not compatible with our ADT alarm system. So we had to return to landline for phone and internet. As a result, our services were unbundled and we are unable to get the typical reduced bundle rates. However, on the other hand, we have not had any further problems or interruptions with our phone or internet services.

Their internet claims of being ultra fast are not that fast. 20 mb is the entry level ante into the game. Their infrastructure (old phone lines) are not up to today's demand for performance. AND, AT&T owns DirecTV, and their price for what they provide is on the way out. Too many other choices (which I am currently exploring) that beat them badly. AT&T needs to wake up and get current.

Broadband had worked poorly during last weeks. It has been down fully for 3 times, and had been slow in those times when had connection. Service technician visited but he did not fix our issues. Calling support line is useless, they cannot help with anything. Getting someone to visit is challenging, taking a lot of time. This company should take responsibility for not delivering according to contract. I asked to cancel the contract but was only told about legal consequences.

My husband and I have been with AT&T for years. We recently upgraded from DSL to Uverse. Told we would not be charged for installation. The order was for Internet 75 but when the installers came out was told all we could get in our area was Internet 24. We decided to go ahead anyway as this was faster than our DSL. Our 1st bill arrived and of course we were charged for installation. I called to dispute and the rep said we had canceled the DSL and that is why the fee. I told her it was an UPGRADE and had the DSL until the day they put in the Uverse!

This company needs to get it together with their customer service! We have internet and home phone (bundle) here at the house and it has been a really confusing situation, due to the reps not knowing the info needed! The internet here is so slow and it is a real bore! They need to upgrade the internet period!

Not trustworthy. Promise low prices for signup. Continually increase prices and commitments. Never able to speak with a representative who has authority to effect a reasonable conclusion. Always transferring to another representative who just repeats the same verbiage.

AT&T may look inexpensive in regard to satellite internet and phone service, they are not! The internet you get with Directv is awful. It is slow as molasses and keeps going in and out. Terrible. And they can’t make it faster. At least that’s what they say. As mobile they kinda suck and customer service is poor. And to get into your account just to talk to someone to even pay your bill you have to remember password after password. It’s ridiculous. I hate AT&T.

The service is average however, I can’t understand why we have to pay so much for cable service. The average amount we pay is between $150.00-180.00. This is absolutely ridiculous!

I'm kind of done with all the hassles with DirecTV/AT&T. Miscommunications, poor communication and mistakes that I've had to pay for that were not my fault.

AT&T U-verse offers good reliability and speed, no disconnections, install waiting time a little too long, customer service provides enough information.

Where I live the internet is high speed bare minimum. No fiber optics and no choice I am low on their priority list. Price is high and I must say as I have told them it’s close to dial-up. Between it and the phone it’s over 100 dollars for both and have to call them a lot. All I can say is we don’t count because we are out of city by 25 miles. TV is about that bad too. Nothing without a big antenna. I do know they raise prices all the time. So sad!!

They are inconsistent with billing. They always have surprises tacked in in the amount of the bill. They don’t always fulfill their promises or what they said is included.

My internet is really fast and because I already have phone service with AT&T, my internet bill is really cheap and my service has been way better than I expected.

The internet speed is the slowest available but the most expensive. They get you into a contract with a low price and change it the next month but won't let you out of the contract. As soon as our contract is over... we are switching.

I was not very happy with their services: a) internet very slow, b) they recommend product non-relevant to the home. I do not recommend AT&T to my family and friends.

I sign up for AT&T as a low income home so with that said I ONLY PAY $10. A MONTH!! WOW AMAZING DEAL AND I CAN'T COMPLAINT ABOUT THE SERVICE. My kids are able to play online on their Xbox1 and were able to use the Amazon Stick???

We live outside the city limits and the speeds get very slow. Video streams are constantly buffering. Other than that service is OK. But we would like to see more service providers in this area to have other options.

AT&T installed service incorrectly and LIED about service. VERY unreliable (supposed to be 5, we have documented for 11 mos an average of .5-2). Cannot watch a show at 8 pm. It is so bad. Forget about customer service- RUDE, ignorant, unhelpful, cannot repeat reason for call and cannot recognize or fix problem. HORRIBLE company. Plus side-service technician agrees, tries to help.

AT&T service is only so so. About every 3 months service goes out and as in most providers customer service is terrible. Also, much too high price for what you get.

My bill steady going up, I was quoted a price and it’s always going up & when you have a problem with your tv you are routed to someone overseas who can’t speak very good English & I don’t mean any disrespect.

I have been with ATT for a number of years and they have been better lately... I tried Comcast and do not like them... AT&T will offer many good discounts if you tell them how you feel. I have Directv now and am very pleased.

We switched from Spectrum back in the fall of last year (after countless prices increases and speed issues) and have been very pleased with the service so far. No complaints or issues.

I signed up with AT&T's U-verse system when they told me that my computer speed would be better and my phone/internet bill would only be around $76/month. Since I signed up with them, my phone/internet bill is usually $80 or more. My computer is still slow (even with the WiFi box I got), I have to reboot it everyday (sometimes more than once), and they tack on $10 worth of taxes that I have no idea what they are! I am not happy.

AT&T is garbage. Just spent 2 hours being bounced around between AT&T and DirecTV trying to fix a simple issue with my Directv programming. Since I’m “privileged” with the newly converted Directv account to the AT&T service, no one knows how to help and where to transfer me to. Finally got to the RC1 technical support department, took them 2 minutes to say they “maybe” fixed the issue after I had will be resolved within the next 24 hours. I requested for a number to direct the RC1 department, but they denied and said to call AT&T customer support and they will transfer over to RC1. I’ve been with Verizon Fios, Dish Network, Cable, etc over the years, but never have I’ve been too upset with a service.

It's difficult to figure out which number to call for specific product or support. Many times I have called and been forwarded to the wrong area numerous times.

AT&T 1st called my home offering me a higher speed 24 Mbps DSL internet service from UVerse more than AT&T's equipment limit to handle that highspeed DSL internet service. But all I got is taxing unreliable service. AT&T hasn’t been very truthful about my DSL internet service, and I had to make several phone calls, internet chats, and tweets to get AT&T to tell me truth about my DSL internet service. After AT&T told me the truth about my service I had before is no longer available in my area, and they offered me a measly 10 Mbps on 1 pair of wires without telling me instead of 24 Mbps 2 pair of wires in which I had before, and AT&T took a step backwards in rendering me DSL internet services.

I couldn't get a reliable bill from Xfinity each month so changed to ATT, speed isn't the greatest but my bill is one low cost every single month without issue!

I find this internet provider to be the fastest and most service worthy from any others I've tried. Tried DSL and cable prior to this provider and was very disappointed. Thanks ATT for the fiber speed and awesome service when needed.

"Upgraded" my home internet in November, it worked slower than our old internet service that no longer even exists. I've sucked it up because I'm under contract and dealt with paying for internet that works one day, then won't work for the next 3. I called a month ago because their system won't let me pay my bill online, I get the reminder e-mails, click in and it tells me my services are cancelled. I call to get this fixed and the representative was not understanding what I was saying (spoke very little English) and kept telling me I have services with AT&T, "Yes I know I have services. It's my online account that doesn't work!" I asked her if she spoke Spanish, she said yes and we were finally able to communicate (just barely still).

It's slow and it cost too much and at times it will even freeze. I pay 68 to 70 dollars a month and ATT states it is unlimited data but warnings keep showing.

AT&T offers a bundle which provides internet, tv and landline telephone service, but I wish it would treat long time customers as well as new customers.

Ordered what I thought was high-speed but installer told me that it was not in fact and would be too slow for my needs so I cancelled immediately and ordered Xfinity. Hours of phone calls later, being rerouted all over creation, still getting bills 4 months later and dreading trying to deal with them again. I use AT&T for my cell phone with no issues but this internet situation is truly a nightmare from customer service standpoint.

I have all my service bundled with AT&T and the cost of my WiFi is too high but the other services are more reasonable. I lost my phone and since I had the insurance they replaced my phone practically overnight. The landline service drives me crazy because the built in answering machine takes over my regular machine and changing it online is complicated.

I changed from DSL to Universal services on 12/18/17. I didn’t get service until 02/22/18 because a line had to be dug up behind my fence. I was told that my monthly bill would be no more than sixty-six to sixty-nine dollars a month. We had NO service from December through February. I sent sixty-eight dollars to them on March 15, 2018. This is April 20, 2018 and they have sent a bill for $198.92. Service was restored on February 22, 2018. I am getting absolutely nowhere with them!

I have no issue with the AT&T's internet service except at times it is very slow. My issue is with the TV (U-verse). Daily I have issues with it which almost always requires a reboot. The DVR is a old model, but AT&T does not feel it should be replaced. Calling Customer Service never helps as the associate advises to check connections and reboot the system. Their knowledge is very limited. But whenever a technician comes to the house, they are always very knowledgeable and helpful.

AT&T deactivated my service by accident. Now I’m trying to get my service back on this past three days. They assigned tech to our location and tech didn’t even show up loool. This company is total joke. They provide false service, they lie to customers and extort your money for their own mistakes.

My husband and I switched from Sprint and Verizon to AT&T in November and did a trade in on our phones to get the iPhone X. We were told about our trade in cards and how it works and because the iPhone just came out they would have to order it. So we waited until mid December and received an email that our order got cancelled. My husband went into a store and they couldn’t figure out why they got cancelled however wanted to do the switch right then and there and didn’t want to wait any longer. He was at the store for 3 hours while they cleared up the issue that we never received the phones and that he could open a new order in store. I went to a different store closer to home where the other store called and reserved a phone for me to pick up. I went to the Irvine Market Place after work to switch over and again had nothing but problems. I had to explain the situation over and over again.

AT&T for internet is by far, hands down, the worst internet service provider I have ever used. And I pay extra for faster connection! Most of the time I have to connect to my wi-fi through my phone because that is more reliable but kills my phone. It's bogus that my wi-fi is "looking for networks" more than it manages to stay connected to one. Who knew T-Mobile cell phone service would connect better to household wi-fi than AT&T U-verse. Where I live, I don't have the option of any other service providers. It is definitely one of the huge motivators my family has to moving. Thanks, AT&T U-verse for being the worst for internet. I will never use their company for any other service for the rest of my life. I will also tell everyone I know about the quality of their service. Funny thing is when I do tell them, everyone already knows. AT&T, YOU SUCK!

I called to cancel TV service and asked just for Internet. They said the bill for internet would be $60 alone instead of $30 in a bundle. I said OK because it was still lower than my bundled bill. The rep then said if I wanted TV, she could add it for $5. $60 for Internet (not taxed) and $5 for TV which is taxed. Then I get bills for $30 internet and $35 TV. It adds up to the $65 but the taxes on $35 TV service is over $11 instead of taxes on $5 which would be a dollar or a bit more. Over 30 minutes on the phone and I was told that no one could make that offer and too bad. Pay or face termination fees. I’m now going to have to pay 12 months of overtaxing totaling around $120 which doesn’t sound like much unless you’re a disabled widow and live on social security and a tiny pension.

Okay, where do I start? Lets begin by saying we've had AT&T U-verse for nearly 10 years. For the first 5 years or so everything was great. We had the U-200 plan bundled with internet with 24 Mbps down, paid reasonable prices, had little issues with the equipment. Later on AT&T contacted us and suggested we upgrade our equipment. It all went downhill from there. We got a new DVR and two wireless receivers. Also upgraded our internet to 45 Mbps. When the DVR recorded shows it would sometimes be chopped up, to the point where it was unwatchable. The wireless boxes would lose signal from the access point AT&T provided, and finally the new gateway would reboot several times a day. We didn't really bother with customer service at this point because in the past all they would tell us is we need to send a tech out and charge us for the fix.

I live with my elderly father who has AT&T internet. On Friday 4/6 the internet started going in and out. By 4/7 we were completely down. I had just had major oral surgery. My father called AT&T worked through a few things with the tech. Thought it was resolved. A little later we discovered it was not. Called back, tried again over the phone, did not help so set the earliest appointment which was 4/11 4-8. So I get off work at 3, pick up my dad at the hospital, race home and wait. At 7:50 pm I get a text they are not coming, need to reschedule. Soonest appointment is 4/13 8-12. I explain about my father's hospital appointments every day. I would not be made available until after 9. Response was I can make a note for tech of my concern not we will make this convent and schedule it after 9.

On February 8 2018 we receive a bill $290.00. I called and after 1/2 hr. ATT agree to reduce the bill to $233.53. We were also told that our bill would be $191.15 for a year. Now our bill was to $221.03 ($30.00 over). They claim now that it was a temporary promotion. The so called customer loyalty dept. said that the bill was $191.15 without taxes. Could not tell us how much the taxes were going to be because the customer services agent we're talking to was in Las Vegas. She was rude and unfriendly. I was on the phone over 40 minutes. Talked to 3 different people.

I switched all my services to AT&T and it's been nothing short of a disaster. I wasn't happy with Time Warner (now Spectrum) which I had for home phone, internet, television. I decided to switch to DirecTV & AT&T internet (U-verse) and I also switched wireless for the bundle. AT&T did not deliver on the following promises: AT&T did not honor their "pay-off existing devices". I was sent to collections by my prior provider and still no resolution from AT&T. Even worse, they told me "do not pay the bill - they will handle it" - you can probably guess how that went. AT&T did not "break-up" with my prior providers (Spectrum, Verizon) and I ended up paying 2 more months of each redundant service. AT&T is not able to consolidate my accounts and/or billing across services - I went from 2 bills (spectrum/Verizon) to 3 (all AT&T).

A bill of $279 for service that was installed for no more than 2 to 3 weeks last year. Technician admitted it didn't work correctly when installed. 30 day trial. $30/month. The cable was taken away by AT&T people before one month of service. Modem was mailed back via UPS as per instructions. Zero Stars for the experience.

One last contact concerning my problem was all that was needed to find a fix; fiber optics. The technician installed it, took a little time, but now I have problem free connections on all of my devices.

I received a second email from DirecTV today and got an additional $200 card, making the sum so far at $300.

I was misled about the service that was offered. I told them the exact speeds I needed to do my work from home, they told me they could offer those speeds. I already get 1 upload speed with Xfinity prepaid and it is not enough, why would I go to the trouble of switching to the same speed that is not enough. I got bundle/internet, phone, tv. She said she was sending confirmation email but tv is not on there but it is ordered. It was not ordered, so I ordered and service rep told me to sign permission to have satellite installed knowing the office might not allow satellites. They sent out installer for phone and internet knowing they did not offer the speeds I needed. The installer just happen to be honest and told me what the speed really was. The AT&T reps were going to have me stuck into a contract had the service been installed and I would not have been able to make a living.

AT&T is literally the WORST internet in Knoxville. DO NOT order their services under any circumstance. I was roped into their service with a promise of my total bill being $65/mo for TV and internet. Instead, $172 is my bill this month for JUST INTERNET. On top of that, I'm getting average speeds of 2-3 Mbps, when I was promised 25. When I called them to tell them about it, they said they would send a technician to fix the problem free of charge. When the technician showed up, the speeds happened to be normal so they said just to contact them again if it slows down and left. Then they charged me $100 for "repairs." I've been on the phone with them for nearly an hour, being transferred back and forth between departments and 0 questions have been answered. This company is a JOKE.

Called AT&T on Sat. 3-31-18 to have HD turned on for my plan. Told it would be turned on by 8:00 p.m. that day. It never came on the whole weekend. Got online Mon. 4-2-18 and did a chat on their website. They said they saw an error and corrected it and I should have it in about an hour. Still didn't have it by Tue. morning. Called again on Tue. morning. Said they saw an error and they would work on it and call me between 4 and 5 that evening. After no call back I called again and they saw an error and would check and call back. They called back later and said that they had some error and couldn't turn on HD. I asked if they would fix the problem and they said it was a problem in my area and they didn't know when it would be fixed. So I have no HD on my plan and they wouldn't say when OR IF I would have it.

My service was scheduled to be installed on March 31st, in the afternoon. The technician called said he was in the area can he come earlier. I said, "Sure. That would be great." After an hour and a half he said something was wrong with the signal to my unit and an engineer would have to come out and fix it. Hopefully they can get it done today if not tomorrow. I said, "Tomorrow is a holiday. Are you sure someone would be out," he said yes.

We are extremely dissatisfied with AT&T Fiber. The internet service is totally unstable and the speed is really unacceptable. I called customer support and got bounced to 10 different people and not 1 person was the right department. I finally hung up. I am 100% disgusted with being bounced from department to department with not an ounce of help. My service with Time Warner was better. I will be calling to go back.

I ordered Uverse online and got a confirmation email that the order was "completed" and the tech would arrive on Sat between 1 and 3pm for installation. I called customer service (844 855-1539) to see if I could bundle the new order with my existing service (Internet), but was told there was a "conflict", and the order wasn't going to be fulfilled. I then had to spend 57 min, 35 sec on the phone with Edgardo (AT&T agent) to resubmit my order and installation appointment again. Now, instead of conveniently installing on Saturday, I have to take off work on Tuesday for the installation.

NO consistency in billing and HORRIBLE Customer Service. I have called AT&T 5 months in a row to get my bill corrected. Each time there's a different resolution with a different plan for a different price. But when we hang up they tell me that whatever the fix was in good for a year. Today, my bill was wrong again, of course. I called and AGAIN the supervisor said the internet package they gave me last month for $50 month can't be continued. So, they can either increase my bill by $10 AGAIN or to lower my package. UNACCEPTABLE!

Do not get internet from AT&T, The worst quality ever. They are proud of nothing, literally nothing. Two times disconnection of internet in two weeks, and when I asked them to solve the issue they said, "Next week we send you a technician." And they don't care what you want to do a week without internet.

Was watching bball on my laptop and it streamed one tournament game fine, then the Michigan bball game came on and it wouldn't stream. I'm sick of slow internet, it never streams good for games I want to watch. I don't know why I pay $40 a month for this junk internet.

I have been an AT&T customer for 15 years. I have had repeatable issues with the same store and customer service due to lack of proper training of the staff. I’ve had a salesperson activated the wrong line to the wrong equipment. Took over 3 days to correct issue because no one could figure out how the salesperson even did the transaction. Customer Service was horrible until I finally reached a representative after talking to 3 other people who then spent over 2 hours fixing the problem.

I called March 12 about to editing my payment arrangements. It was a fight with the first customers service rep about combining my 2 payment to pay it all on April 6. But finally the second person I talk to was able to make it where I can pay it all on April 6. On yesterday I turn my TV on and they cut off my TV and internet. Here we go again for Round 2&3 with ATT. But they are claiming there’s no record of my payment arrangements to pay all on April 6. I told the lady 20 times I spoke with rep and they said that I got until April 6 to pay it all.

My experience with AT&T started with my install date on 3/9/2018. The tech arrived to my house at the agreed on time. Then started the 5 hour nightmare. There was a problem with wire in the street the next block over. I was told they would fix the street issue over the weekend and be back on Monday to finish the job. I met a man on the repair crew on Saturday morning. He told me that he had good signal all the way to a box in my backyard. Easy right? Oh hell no. Today it's 3/20/2018 at 5:00 PM EST. My service is still not hooked up. I've called, I've tweeted @ATTCares. I have nearly 9 hours of wasted time with them trying to get a simple hook up done. This has been a classic example of what NOT to do to customers. If it's not installed by 5 PM tomorrow, their stuff is going on the porch.

I've been a customer with AT&T for close to two years and as over the last few months I have had several issues with their service (and lack thereof). I called them, they sent a tech out, and shortly after the tech left the issue with internet came back. Also, when I called them for a 2nd time on Thursday they said a tech will be out on Saturday. The tech never showed up. I called on Saturday and they weren't able to provide me a day and time when they could get a tech out. Enough is enough. I called today and requested cancellation of my service and they stated I will be charged $300.00+ to cancel my service. I tried explaining to them that I don't have service nor did their tech show up. I give them a "F" in grading their customer service.

The Internet service is horrible. When I called, all they could say is that this was the highest speed they can provide in my area. Also, they were charging me a $150 fee for terminating my services. Horrible company, poor quality, and poor customer service.

I was told they would take from my account 132.00, when in fact they are tryouts of to take 232.00. When I called customer service, they told me it was nothing they can do. Just pay and that it wasn’t actually speaking to ATT just a CLC rep and her information wasn’t accurate. Smdh.

We have just started with DirecTV/Uverse in November. We switched from Cox Cable after 12 years. This was the BIGGEST mistake we could have ever made. I have NEVER had so much incompetence, unprofessionalism, irritating, and downright RIDICULOUS service in my life. We have tried to not only rectify the issue SEVERAL times. We call to cancel the service today and got hung up on by Ruby twice... then I get on the phone with another agent to be asked and given him our account information AFTER verifying through the IVR and waiting on hold for 30 minutes that I will have a supervisor call back.

STAY AWAY FROM AT&T. I listened to some people whom told me to go to AT&T for cable tv and internet. On 01/06/2018, DirecTV was installed. Additionally, I had got the ATT Internet box 01/12/2018, and received a bill for internet two weeks later. Didn't even have the internet a month. I had on 01/05/2018, signed a contract with AT&T on the promise I would get certain channels on the level I had chosen, and to make sound so great and get me to sign the contract, an ATT representative told me I could bundle my internet, DirecTV, and cellphone, and receive discounts, as in 5.00 off the internet, and 5.00 off the tv, and probably adding my cellphone 5.00 off that as well. Nope, that can't happen. 1st I called and talked to about 10 different people, to no avail. Then I turned them into the BBB, and finally a woman called from the president of ATT and attempted to resolve the issue.

I have been a Uverse customer since 2008. Initial installation was botched by a technician and it took a year to remedy that situation. From that point forward, there have been substantial rate increases despite being guaranteed no rate increase by ATT representatives. To say they are disingenuous is an understatement. I have sold my home and plan on using a different provider. I cannot in good conscience recommend ATT.

I signed up for AT&T internet along with a bundle package for Directv. After confirming my new address with the agent multiple times, they still sent a service installer to my old address. After spending more than 6 hours on hold with 5 different reps, I was finally able to get my Directv installed but AT&T scheduled my internet for a later date. Once my installation date came around (almost two weeks after I originally signed up) the installer was 1.5 hours late to his appointment. I live in a gated community and he sat behind the gate for less than a minute before cancelling my install and left me a voicemail that he couldn’t gain access. I had given them my gate code more than 5 times over the phone and they still couldn’t come install my internet service.

I would give ZERO stars if I could. I have Internet 18 with ATT Uverse and my bill has increase to $65 from $46. I chatted with an agent who told me that if add DirecTV Now to my service, I will have a discount and my bill will be lowered to $40 + tax for the same speed. I added DirecTV Now and after that a new bill cycle, I still do not have a discount. I contact ATT agent again through chat. They kept transferring from agent to agent saying that they have access to fix the issue. I chatted with 9 agents wasting my time. Finally they told me to call the Department of loyalty over the phone. This ATT is the worse service ever and everyone should stay away from them. Also, they arbitrarily increase my bill adding more equipment fees. I am looking to a different internet service provider now.

Two years in, I can honestly say that the biggest mistake I ever made was in signing up with AT&T in the first place. We were DirecTV customers and so got wrapped up in the whole "bundling" thing. We bought into the cell service and the U-verse DSL, since we live in Mississippi, and apparently, real Internet hasn't made it to this part of the world yet. Many times, with every single device in the home turned off, we still will be unable to stream a movie. If cell phones are turned on with wi-fi on, the wifi that the cell pulls will bring the system to its knees. We're on our third modem in a year. We've had techs at our home four times, now. The customer service agents are NOT American, and if you wish to be connected to an American, be prepared to spend another 10-15 minutes on hold.

I had AT&T Uverse for 8 years. I found customer service to be rude. They offer a good rate to get you to sign up and they keep raising your bill until you no longer can afford it. After checking their regular rate is about 50 dollar above the standard rate for other TV services in your area. I do not recommend Uverse to anyone. If you go on their site to complain you end up getting banned from their site. Service freezes all the time and is not worth the money you pay. I tried calling and emailing to see if they could lower my rate. They were rude and told me if I do not like the service to cancel. That is what I did.

AT&T Uverse services are completely worthless and if I could give less than one star I would. If you have options stay the hell away from AT&T. The service is horrible. I have had 5 new modem boxes and the problem still persists. I have to restart (unplug the box) at least three times a day or more. The internet is slow and takes forever for a page to load. I had friends that warned me about the poor and crappy services. I am currently looking for another provider and if you want to save yourself from constant frustrations, DO NOT CHOOSE AT&T... RUN AWAY!!! STAY AWAY!!! HORRIBLE does not begin to describe their service AND you will pay way too much for unreliable service.

I have had AT&T Uverse bundle for two years. It's terribly overpriced (~$150/month for basic internet and network TV), but dealt with it. Now I'm moving, and of course they make it impossible to even cancel their service. I made the extra trip to their store just to get it done in one fell swoop and they won't take my equipment or process my cancellation. When I moved across states and changed to AT&T from Comcast, Comcast processed my service cancellation AND took the equipment at their store in MN, when my service was in MD. With AT&T, I'm trying to cancel CA service in CA and they won't even do it.

This day has been a nightmare, a day in AT&T Uverse Hell. You can't cancel your service by logging into your AT&T Uverse Account. So I tried calling them and they start ask my what my pin number is. I have it written in the folder they gave me when they set up the service and they tell me that's not my pin number. OK then on to the security questions. "Whats my favorite restaurant?" I never on any site choose that as a security question - never ever! So then they say they are going to call my phone so we try that and I never get a call. So who was in my account screwing with it? ATT?

I upgraded my internet with AT&T. I still can't get wifi service in my office and living rooms. I work from home and need reliable service. I've called AT&T and I had a technician out. The technician was great but limited in what he could do. He did give us a new modem and extender and said it may help with insuring the internet can be received throughout the house. It did not solve the problem. Customer service online and via phone has not been able to resolve my problem either. I don't have a large home and it's one story. I'm amazed how poor AT&T service is. It's made it difficult to work. And when more than one person is using the internet, we must all be together right next to the modem which is hard given the nature of my work. I've been a customer for over 18 years. Sadly, I'm looking into other services. AT&T does not value current or long term customers. They have poor service and can't support their product.