AT&T Internet Reviews

The second rep reviewed my account and stood by the first rep's story... at first. She referred me to a previous billing statement showing installment payments for what she tried saying was my iPad to prove herself. When I stated that such numbers she was referring to were cell phones and under both on the statement showed installment balances of 0, she said, "Let me look into this more, please bear with me." After some time, there was an AT&T agent disconnect and I was instructed to hold to be reconnected with another agent message (keep in mind I was polite this entire conversation, so there was no valid reason for an agent disconnect). The third agent came on and reviewed the account and felt she could help me with this issue (because after all I just want this figured out).

After a while of going back and forth she couldn't figure it out and said, "You're going to have to contact our collections department since this account is now in collections" and gave me the number to call. I wasted over 2 hours on the phone with these people to find out we're still being charged for an iPad I paid off over a year ago through regular installment payments and not a one of them could fix it, despite saying "I can help you" that each time a new rep came on. I have zero problem paying for something that is actually owed, but this is downright ridiculous. This experience has reassured me that canceling for a new carrier was the right decision. This, by far, has been the worst experience I've had with a cell phone company! Buyers beware!

After a month and trip after trip from technicians (their union would only let certain technicians do certain jobs and even then I am not sure some were qualified after all the excuses we got), we finally got it and cancelled Dish. We have several boxes and at least one, usually two of them quits working one or two times a day and has to be rebooted. Several minute loss of show and some times more. Internet and phone also goes out and has to be rebooted (remove battery from modem and so forth). The internet is a little faster but the phone and TV are worse than we had before and every year they raise our rates (again a 30 some year customer) to subsidize a new customer who may or may not stick with them. Hopefully we are moving to a town where we have several choices and thankfully none of them are AT&T. Zero stars if I could.

Each night, a text would come saying the scheduled visit is canceled due to an outage. I explained I have 2 special needs children. One non-verbal child who requires internet access to communicate to us her basic needs and the other who is homeschooled and requires internet access for school. Did any of them care? Of course not. Was I able to escalate my call and speak to someone who would hold them accountable? Not at all. Eleven days of this horrible treatment and I finally called another provider. Half the price for more features and channels. I should have done this sooner. Oh, and because my only way to get on the internet is thru my phone, AT&T is charging me for my overages on my data plan. This is the most horrible company with no compassion, no support, and no service.

I called on 9/15 to make sure it was in fact cancelled and they confirmed it had been. I was on the phone over an hour being transferred from person to person to person and no one could help me figure out what they were doing in my backyard! Finally I just hung up. I was so frustrated. I put something on their Facebook page and got a response. They said they would check with their field team and get back to me. Nothing. I reached out 5 days later, hoping to give them enough time and no response. Nothing. Now someone has painted the line bright orange. My backyard looks TERRIBLE! I just want to know what's happening and why. This is MY YARD!

This went on for 6 months (I was locked in a year contract) and because the old new fees kept getting added to the bill each month and I couldn't pay it off, I got charged late fees. My combined bill was 106, before everything, and I ended with a 207 bill. I did not understand because they kept saying that they would fix it and kept adding new fees even though they said they would fix it. Finally, I called to get it over with and the lady said that she would restart the new contract, I got my bill and it again had new fees hidden on it, triple what I naturally would pay. I called the next day and canceled. Horrible service. Never would recommend.

When they came to set up our wifi the installer said that there was a problem in the wiring somewhere down the line and that he had to get someone out there to clear tree branches in order to access a telephone pole. Two days later they did that and then scheduled someone to come back out and try it again. That guy gave us our service ticket number and order number, then told us that somewhere in the lines there was a problem and all the lines would have to be redone and that they most likely would not do it. AT&T then informed us that it would go under review and that process would hopefully be resolved within a month. A month without WiFi? With a 10 year old in the house? Plus, we could not get any of the good channels because we did not wifi. There was no credit offered to us only for us to keep paying for services we did not have until they could come to a conclusion as to what was going to happen.

We called again and were told the same story in a different way and then decided to go with Comcast instead. We were then told that because of this error that if we sent back the equipment they would cancel out our bill completely. WELL... Today they billed my account overdrafting it. When I called and complained I was told that they do that and then go back and prorate my cable usage and issue a refund withing 7 to 10 business days. I told the guy I spoke with that we should not have gotten a bill at all and he said, "Well there's no notes in the system so I seriously doubt they will refund you any money and you will be denied," then that I would get an email from someone about this situation and I could not talk to a supervisor about it because they respond by email.

What has happened to our businesses when they can't even pick up a phone and speak with unsatisfied customers? All contact with them is now done by emails... Just typical poor customer service. So now I sit and wait for someone to maybe email me about this which takes approximately 7 to 10 business day. Ridiculous and shame on you DirecTV and AT&T, maybe you've gotten a little too big for your britches trying be a monopoly.

Wow, I had service before he got there - it was slow but it was service. He gets in trouble when I call him out for leaving exposed wires unattended for nearly 45 mins & he threatens to leave me disconnected. Thank goodness I was still videotaping him. Customer service does nothing to get this guy off my property & get me a new tech. He reconnects my service, closes the ticket, leaves for 5 mins but comes back and disconnects me again! I call AT&T AGAIN, they call him back, he reconnects me AGAIN & closes ticket again while I'm on phone with CS. But wait! He gets back out of truck and disconnects me 3rd time! Stands there staring at me, sees I'm recording him, and reconnects me again before finally leaving. What do you bet he comes back to vandalize? This is creepiest experience ever.

It took 4 visits from the ATT contractor to get our service set up properly. At that point, I had probably spent 8 hours or more on the phone waiting in queues or arguing with the support staff to get my service set up properly. I couldn't even cancel because I had already signed the contract. Such BS. They never sent the rebates they promised. They make you wait ** amount of days, and of course, you forget to follow up and they depend on that. Apparently, I missed the window to receive my big promotions. so, poof, there goes that. 800-531-0500.

Ok 53 minutes later. I still need to call DirecTV to cancel my ATT bundled service. Ridiculous. I still need to box and ship my components back to ATT, though he was not sure of what items I needed to ship back and what belonged to DirecTV. If I can give you one piece of advice. Use another provider. Service is spotty. Billing is often wrong, technicians are third-party contractors and half of them don't speak English or Spanish because they are eastern Europeans. Every call is at least an hour long.

So August 29 I called and ask what is the Damn Problem on why I can't get any service at my residence... Take it in mind, this is inconveniencing me to the fullest! Then the CSR that was on the line, said at first that she didn't see anything in her system about them fixing a problem on the pole, then after 20 minutes on the phone she came back and said there was a problem... So I asked her, "WHEN IS SOMEONE COMING OUT TO FIX WHATEVER THE FREAKING PROBLEM IS?" She said, "Well Sir I don't have a date or time." "Huh??? But 3 mins ago you gave me another Install Date for the Sept. 12, 2017!!! Huh??? That doesn't make a lick of sense to me!" So I asked to Speak to a Supervisor. It took Daniel the Supervisor 35 whole minutes to get to the phone! Then once he answered, He tried to get real firm with me... Hold Up...

I asked my wife who is he getting firm with when he hasn't even asked me what my Freaking Problem is! So then I asked him the same question I asked the CSR! He says that He doesn't know when a Tech will be able to come out! So, then he comes back to the phone takes my number down and says, "I will call you back in 15 to 30 mins to give you an update." I'M STILL WAITING ON DANIEL'S CALL OVER 23 HOURS AGO!

Is this the type of Service that you all are giving people? Cause that is ridiculous! All I want is some damn internet! If I would have known that you all were gonna give me some piss poor ass service, I would have just went to Comcast! And we all know that their service sucks too but at least they will get you installed and going! I would like an email or a phone call from a top official or something on how you all can rectify this! I don't even take time out to write a review on nothing that goes wrong but this was just AWFUL in a sense! And this is not a fake review.

Friday July 28, 2017 - The next month the bill was again $59.55. I called again and was a bit upset over this. This rep was extremely nice and apologetic and asked me questions regarding the service. She checked what my address was and saw it was an Anaheim address, but my service was from LaHabra which is about 10 miles away. She stated that Anaheim has a more robust ‘backbone’ and she could get me 3 times faster speed by moving my service to Anaheim. She stated that, “I will have to disconnect you from your existing account.”, then attach me to a new account in Anaheim and with this move my internet speed would be three times faster. So I said, “Fine, go ahead.”

I gave her my email address and phone number and she called me back and said that, in effect, I would be a new customer and because of that she could offer me a price of only $42.00 a month for 12 months (which would then revert back to about $60-65.00 month). Sounded great - a lower price (for a year) and faster speed. So at this point (July 28th) my original internet service was terminated. Within a week I received a letter to return the equipment to AT&T so I won’t get charged for it (which was free to return). She said, “I have scheduled you for an install on Aug. 11th 2017.” I asked if it were possible to hasten the install. She said a supervisor from the install dept. will call me on July 31, 2017 (Monday) and she was sure it could be moved up.

July 31, 2017: Sure enough, on Monday I received a call and the rep said that we can have someone out to my address on Aug. 3rd. Someone over 18 had to be home between 1-3 PM. I agreed and made arrangements to be home. When I checked my text messages, AT&T had sent me a text stating, “thank you for changing your install date to Aug. 11th” with the “someone needs to be home etc”. I called customer service to find out why and the rep assured me that the install would be Aug. 3rd and “someone needs to be home blah blah blah”. About an hour or so after hanging up, I received a text thanking me for changing my install date to Aug. 11th!!!

So, kinda upset at this point, I called back explaining the changing date of my install and the rep told me that the disconnect was taking place from LaHabra and the order to install was sent to Anaheim offices and my home install will be on Aug. 11th. I told her that, twice before, I was assured it would be Aug. 3rd and if it was some move of AT&T’s inter-office equipment why was I told to be home for the supposed Aug. 3rd ‘install’? She said it is a generic text and apologized for the ‘confusion’. So I waited without internet until August 11, 2017.

Friday August 11, 2017: The install technician arrived (on time) and soon determined that an outside phone line is defective and he is not an outside line tech. Note for the uninitiated: The higher speed service is by using two phones lines into your house rather than one. The install tech called for an outside splicing tech and he arrived in about one hour later. He told me “I will find and fix your line”. He returned about 30 minutes later with this statement: “Sir, you have a unique situation”. Turns out that the phone line into my house goes over to my neighbor’s yard where there is a post that holds the phone wires and my neighbors had poured a cement patio all around the post, effectively cementing it closed. He stated that to remove that cement is just a “30 minute” job and they have a “ground crew” that does this all the time and that they should be out on Monday, Tues. or perhaps Wed.

When no one showed on Mon or Tues or Wed morning, on Wed. afternoon I called AT&T customer service and explained my rather lengthy situation but bottom line I need the ground crew out to remedy this situation, the rep told me the splicing tech had “canceled his ticket” effectively saying he was done with the job. I explained that I was still without service and we need a ground crew out here ASAP. He assured me that he would have someone out early Monday August 21st.

Monday August 21, 2017: Sure enough on Monday AM, a regular inside tech arrived and after double checking the cemented post he made this comment: “This post needs to have the cement removed from around it so that we can access the wiring”. In my mind I was thinking “Yeah, I know”, but I asked if he could get the ground crew to do it today? His comment was “No, that is another dept and I have no authority to make them come out”. I will put in a ticket for them to come out. Of course my next question was “When?!” This was his response, “I put in the ticket and they determine when they will come out based on the number of jobs they have in their queue”.

All seemingly reasonable except for the fact I did not have internet service. Then he said this (which really made me mad) “Sir, you’ll just have to wait”. Of course he had no way of knowing I had been down since July 28th, but I was very upset. I immediately came in and called customer service. The rep looked into it and said he had determined that the first guy had put in a ticket and the ground crew was scheduled to come out on September 8th 2017!! I called Spectrum to ask about when could they come out to install internet service? They said ‘tomorrow’. Their tech arrived on Aug 22nd and installed internet and TV service in about three hours and I am now a Spectrum customer.

It's now Wednesday the 30th and a technician shows up to my house an hour later than I was told just to tell me that no information was passed on to him to finish the job and that he thought he was just coming to do an install. Shocker. So I decided to call the same number online that told me they wouldn't be able to come out here until the 30th hoping that they could explain to the technician what exactly it was that he was out here needing to fix. They put me on hold, called the technician and said the customer is complaining that you left the premises. I must be on crack because I don't remember saying this at any time. Customer service jerk comes back on the phone and says the technician knows exactly what's going on and he is perfectly qualified.

To anyone who is even considering the thought of doing business with AT&T internet, I highly highly recommend not doing so. I've had a terrible experience with these people and I will advise others not to do business with them and to switch to a different company. I have worked in this industry before and there is no excuse. I have many close business partners as well as family and friends who I will strongly advise not to have anything to do with AT&T from here on out. Customer service and Management are horrific in the Tulsa office.

When I received my bill I was charged $149 for service that was not rendered. After spending hours and many days of speaking to people to their billing department they claim that I was told that I would be charged for a service that was never provided. Again after speaking to many people at AT&T the final outcome was that I am to pay for something that was never provided and I was told by the supervisor that they realize that my equipment is not working the way it should be and they will like to send someone to fix the problem outside of my home. I told them that I do not want them coming to do any work because I will be charged for it again.

The supervisor then said to me we would like to fix the problem this way you can get the service that you have been paying for. When I asked him if I've been paying for a service or should I say internet speed over the years and not receiving it they should be reimbursing me instead of me having to pay them $149 for something that they never did. He redirected the conversation and would not answer. Bottom line is they claim that I have to pay for it because their technical department says it's a valid repair. How could be a valid repair since nothing was done? I would not recommend anyone use AT&T because they charge you for something that is not provided to you and their customer service is horrible, and why offer a service that you know is not being provided properly. I may have to pay the $149 but they will lose a customer after 5 years.

DirecTV would lose picture over anything and everything. A butterfly could land on the dish and I would lose signal. Overall I wouldn't even give them one star but there's not an option for that. They deserve no stars. Customer service for both AT&T and DirecTV was so poor I would get three different answers from three different people. Do yourself a favor and do not order any of the services from these two companies because they are corrupt.

However, I saw my first outline of my bill via email from AT&T for internet only and it was $40. Because it was only for half of the service, I waited to see what the DirecTV charge was going to be and assumed this was just a preliminary outline. This also included the $99 install that I was told would be waived, but again I was waiting to see what the entire charge was to be sure that I had all information. DirectTV then sent me a bill in the mail for $50. Somehow nothing added up to the $67 I was quoted.

After calling AT&T, I was told by the 3 people I had to speak with that this package doesn't exist, there are no notes in my account regarding this rate. I am confident that the recording of my call will say otherwise, but nobody was willing to honor this rate because the lowest DirecTV price was $50 and they couldn't make that pricing work no matter what. I asked that my DirecTV package be canceled since I didn't want this service anyway, it was just part of a better bundle.

However, while AT&T can sell DirecTV services, apparently they can't cancel them. So I had to be transferred to DirecTV after an hour of back and forth at AT&T. Since this is my complaint of AT&T, I'll keep this brief. Essentially after speaking with 3 more people at DirecTV, they "graciously" let me out of the early cancellation fee (because I canceled 9 days after install instead of 7), but refused to waive the install and initial bill because I ALLOWED them to install the service.

I explained extensively that I only allowed the install because I hadn't yet received the incorrect billing and this install was based on inaccurate pricing by AT&T but they didn't care. Had I not already been on the phone for 2.5 HOURS I would have called AT&T back and canceled my internet too due to the massive headache. Long story short, customer service on the part of both parties was terrible with each pointing fingers at the other and leaving the customer with unfair charges.

Customer service personnel would call with all kinds of save your money ideas to make you sign in on a 2-year contract and jack up the monies each month and tell the customer they must be doing something wrong or they tell people of ** these things when they can. I know the tech that would come over always got pissed and ** when I asked if they would cover their shoes which would be full of mud, dirt, dog ** or whatever they have stepped in. And it's always they profile me as some customer that complains. They don't do that in the ** communities. They do it at their Boss house or the CEO. Bosses most time is poor trash living like animals today. They come out always want to fix something wrong way up on the pole where no one goes but him and come down with a fee to correct problem and never any offering of appreciation for being a loyal customer even with problems reflecting company.

I shared 6 mos in advance. I was leaving due to unfair treatment and profiling and 9 mos later I get a bill. 700 dollar bill saying I didn't let them know and I have an early termination of which I wasn't on any plans or contract after the years had passed... Then after 3 months I got another 400 dollar bill saying I didn't turn in equipment which is a damn lie cause when 2GO to turn in equipment they share 2GO to FedEx I think or one of those places and drop off. Which I did and mailed copies. Then couple months pass and it was like the middle of a month and I had till the 18th of the next month to pay all monies or it would be turned over to collections. That's almost a month away.

However the 5th of the following months I began receiving harassing calls and threats of suing and court on the 5th of that month. Like 2 weeks before I was to pay AT&T or inform them of my decisions. And they are still harassing me with calls from a number of different locations and numbers. Various personnel calling any given time or day. The collection harass me and is intimidating with manner of calls. They suppose to present me with what the company is stating to see if it is true or if they both work together extorting certain people and people of ** when possible out of monies, peace of mind, and they definitely seek to destroy any ** person on this planet opportunity to get from under the foot of extortion and torturous conditions.

I was charged extra cause I would not give a grandfather plan I am on and they charge extra for paper mail. So I signed up for paperless to save that $5 a month and when I signed on with Google Fiber they immediately canceled my email address of which they said I had to get and could not keep my old one and this was before Uverse services. So after canceling my email they like to text my phone (I still have Cell services and it was why they shared I needed At&t address to use phone. Okay. They text saying to check email cause they can't contact me. I never respond because how dumb can one be??? Cancel your service and then wonder why you can't be contacted...

They made me cancel paper so if a letter come the hell with it and straight to trash. Not saying it right but I am not playing some ** toddler's game with a company extorting millions of dollars from people and don't give a rat's ** about or for them. Now I am being harass by them about this Spectrum TV with all kinds of deals!!! Now they say I owe money for some** they made up and now they got all this, "We can help you and this deal and service... LOOOt... OOOFFF LAUGHS.

I told them no, I have always paid my bill every month, but I have never had automatic payments set up and the reasoning for this is that I have a odd pay schedule and sometimes I need to pay early and sometimes I may need to pay a few days late depending on the circumstances. They refused, and I was just about ready to hang up, but my problem was my apt already comes with basic AT&T cable for free, so I could not just go with another carrier. I ended up having to agree with the automatic payments reluctantly, but I told them it's very risky for me and that I cannot guarantee that I will have the funds in my account on a certain date but I will definitely give it a try. Well, after no problems of paying for almost a year at least without automatic payments, my first automatic payment did not go through. It just so happened that my debit card was compromised and someone went on a shopping spree.

The timing could not have been any worse. AT&T tried to take the payment out of my depleted account 3 times, each time my bank charged me a 20 dollar non sufficient fund charge. AT&T end up costing me 60.00 because they forced me to sign up for something that I did not want to do. Now I definitely could not afford to pay my bill, and this dragged me in the hole financially, causing multiple things to bounce, costing me over a hundred dollars in the end of additional fees. I still cannot believe they did this to me. I called AT&T and told them about this situation and told them to please not try to get the funds out of my account again. The girl on the phone said, "Oh do you want me to turn off automatic payments."

I just about passed out, really, you all forced me to sign up for them and then you tell me I don't need to? Wtf AT&T? You all owe me money! AT&T needs to understand that their service is not a necessity, people will survive without cable and Internet. People's mortgage, car payment, credit cards, and phones come way before this service. I'm late but I finally got things straightened out financially a couple weeks later, so I just paid my at&t bill, my service has not been turned back on. I just find this whole situation very unbelievable. I am going to cancel their service and for the rest of my life, I will never ever use an AT&T service and I will make sure anyone that I care about does not either!

The problem with the U-verse is the cables lie on the ground until some contracted company hired by AT&T buries them. When they do this, they don't have care or consideration for water irrigation lines or previous U-verse lines. They buried my cable and damaged my sprinkler system. My husband was able to fix it. That was bad enough. Six weeks later, they buried my next door neighbor's line and cut my U-verse line. This happened the afternoon before we went on vacation.

I figured out what happened and called for repair. All these arrangements are made out of India and when you try to explain the problem with them, they have no clue what you are talking about. They can only schedule an appointment for service and I was going out of town for 2 weeks. Even though the damage was outside my house, they had to have someone over 18 home, so the repairs had to wait 2 weeks. Since I no longer had a working phone line, I couldn't alarm my home alarm system.

After I returned home, I got a repairman. He found the break but couldn't repair it because the main source was in my neighbor's yard 2 house down and the neighbor had buried the box. Repairman told me a guy would be out the next morning to find the box and reattach the new line. The internet would work, but the new line would have to buried again. The repairman left and I forgot to ask for his card. I got a message to reschedule for a new appointment and no one showed up the next morning to do the repair and get my internet and phone working again.

I had enough. I had no one to call. I didn't know when they would finish the job. I need my phone and internet and no one at AT&T seemed to care. I called another company and as of next week, I will no longer be an AT&T U-verse customer. I don't care how good your service or product is. When the communication is so poor, you are screwed when you run into a problem that isn't on a little list. It isn't good when your only contact is some person in India who means well, but who doesn't have the power to help you. U-verse has had a lot of trouble with their line burying contractors, and they haven't addressed the issue. They have cables lying around on our neighborhood streets and I don't know if they are content to keep them all out there forever. No matter. It isn't my problem anymore.

I got to my office at 8:00, because I was told they could not give me ANY idea of when they might arrive, and I needed to be available. After hearing nothing for 5 hours, I called the number AT&T gave me, and the woman I spoke to said the contractor was on site and working! This is impossible at my office, because the only way to get to the phone lines is through my office - all other office doors are locked. She put me on hold again, called the contractor again, and informed me the contractor had an "open ticket" on me, and they would be coming. By 4:00, I cancelled the installation, and left my office. Within 30 minutes, I got a call - from the contractor! I asked him if he was at my office, and he told me no, he was in a nearby city, an hour and a half away, and he was calling to set up a time for him to come to do the work tomorrow. I told him his services were no longer needed. I am done with AT&T, ready to find another carrier to handle my business internet.

And less than 24 hours when chatting online with tech support to help me setup the account, they advised that I was signed up for 50 Mbps and they didn't even have 100 Mbps in my area to begin with. I then called customer service to make sure there was no misunderstanding and sure enough there wasn't - they confirmed that I was signed up for 50 Mbps only and that they couldn't offer 100 Mbps either. The whole experience was nothing but a headache and trouble. I looked like an idiot in front of Comcast because I had to call them back and reconnect my service and explain to them that I was misled by AT&T. Furthermore, 24 hours went by after placing a complaint with AT&T and they didn't even call me back to apologize or offer a solution. I do NOT recommend AT&T to anybody. Please see the images attached for validation and proof. I also have a recording of the full phone call I've had with AT&T customer service.

He was the one who told me I signed a 2 year contract but the promotions were only for 1 year and there was no promotions like what I had prior. I could cancel if I was not happy. I then called back to their loyalty department and this person got me a promotion just like the one I had, I wasted 5 hours going back and forth and the stress and frustration. Ruined my whole day. When these promotions end my contract will also be over and I will never return to AT&T no matter how low the plans are. The stress is not worth it and the misleading.

So now we wasted 2 days and got nothing in return! I called again and they promised gave me a confirmation number that someone will definitely show up 8/12 between 8-10 am but had a not put in that we requested earlier. So on 8/12 it was already 9 and no call and nothing. I call them back and they tell the service was scheduled for 9-11 am which we wouldn't be able to make it because we both leave at 9:30 am. The woman that I spoke to was nice but not helpful at all. I spoke to 8 different people between 8/10-8/12 and no one was of any help. All they did was lie and promise things they couldn't deliver! So we went ahead and cancels the order! I was done speaking to anyone at all. It was useless and a waste of my time and energy!!

Sure enough I did reschedule for next morning 9-11am window, that was the big mistake... The technician didn't show up or call next day, I called AT&T again. Sure enough they gave me another appointment 9-11am another day - you guessed right, no show no call again. Luckily I saw another technician on my neighborhood, when I asked if he was coming to my house next he said NO! He kindly looked at my account # to see when my technician is going to arrive, he told me my installation have not been assigned. This is after my waiting window.

When I called AT&T again they said technician didn't show up because of the volume! Basically technicians are overbooked. My question is why can't they call and let me know that none is going to show up, as I stayed home waiting for those hours. I'm beyond frustrated at this time, I have been with no internet for 10 days now, I'm running over my cellphone data. I'm very disappointed with AT&T, long wait times, then transferred from department to department with no success or when you are about to cancel services all together the phone gets disconnected. A word of advice, if you are shopping for services, kindly try other providers NOT AT&T.

Anyway, after about a year and a half. I get a notification from them saying that I was going to only start getting so much GB a month on my internet and for every 1 GB over the monthly allowance, there would be a $10 overage charge and that if I wanted to keep my unlimited internet, I would have to sign up for Direct TV and if I did then my monthly bill would only be about $120. And of course if I did bundle up I would get 2 $100 Reward cards. But, the deal was a contract with Direct-TV for 2 years and the special price was only promised for 1 year. So, I did and everything seemed to be ok for a few months. Until, I noticed that my bill kept getting higher and higher each month. Something about Misc Charges. So, I called customer service and I was told that they were not sure what it was but they would look into it and if it was a mistake on their end they would correct it. Well, That never happened.

So, I called back and asked what was going on? They told me that the promotions had ended on my internet and phone. And I would be paying reg prices for them. So, I asked if there was another deal that they could offer me cause I didn't want to have to pay $165 a month for service. And the customer rep without a pause said "No there is nothing I can do". She didn't even check. So, now my cable promotion has ended and now I'm stuck with a $200 monthly bill. And, if I cancel right now I will be charged a $500 early termination fee. Which is totally messed up. The internet is so slow some days I can't even stream Netflix and forget about trying to watch a video on YouTube or any video for that matter in HD. and I'm supposed to have the highest speed that they offer in my area.

And, the Direct-TV will forget about that I hardly ever watch any of the stations as most of the stations are infomercial channels and the few channels that I get are mostly just reruns or reality shows which I don't even watch. In order to get the really good channels, you have to upgrade to the next package and that cost an arm and a leg just to do that. I regret my decision to have ever gotten service through them. So now I have to wait one more year before I can cancel and go to another provider. Don't let them fool you cause they will reel you in with what seems like a really good deal with promises of $50 and $100. Reward cards which I did receive except for the one promised to me for getting Direct-TV. When I hear people talking about getting them I stop them cause it's not worth it at all.

It has now been 5 hours and no call back and no missed calls from the poor manager with no name but customer service for ** at 800-288-2020 NEVER have I had a company just blatantly lie to me each month, talk about bait and switch, and complete lies told at the start to get you to buy their crappy service. The service quality is terrible, all rented movies "buffer" continuously then just stop working, no credits given back by AT&T, they "lose" info you call into them. Their "Basic" package is my 4 local channels and INFOMERCIALS, IT IS AWFUL. Their CSR are either extremely rude when you call in or can't seem to understand much, so you end up totally frustrated with their bad service. SAVE YOURSELF RUN RUN RUN FROM AT&T. THEY ARE HORRIBLE. Only gave it one star because I had to.

Again yesterday I talked to billing and had to pay another 168.12 then another 93.20 was deducted from my account on 7/25/17. I have also paid 92.32 from my checking and 247.16 over the phone in June 6, 257.00 and 93.11. They do not reimburse for the service they disconnect and you cannot get them after 8:00 pm. If you try tech support they hang up on you. I hoping you people can look into this matter. If not I will have to take this matter further. I will go to the Attorney General. I have been double billed and they have told me so. And continue to do nothing about it but keep on double billing.

On 8/4/17 after I threatened with multimedia disclosure, possible legal action and filing a complaint with the State of Florida Consumer Affairs department their managers (Jaya) offered a compromise of price of $86.99, I agreed, asked to his offer and asked him to reconfirm, he did so and advised me that they would activate the U-200 programming shortly thereafter. The change did not take place and on 8/5/17 I again had chat conversations wherein they reneged on the agreed compromise and refused to make any programming change. I want them to honor the compromise price that their manager agreed and re-confirmed agreeing to. I have 24 pages of the copy/pasted Word document file for the whole chat interaction which substantiates everything that I have summarized above. I have filed a complaint with State of Florida Consumer Affairs Division.

I have spoken to numerous Cust. Service reps. who said anything from "I will deduct your late fee because we did not bill you properly" to "I am escalating this to a management level and someone will be calling you back within 3 days". Both statements were lies. If you need to call Customer Service for ANY reason, write down the date & time, the name of the rep and where they are located. This could be from anywhere in the world. It took them several months to bundle the TV, phone & Internet (even though I was sold the bundle).

When I told them that I should not pay extra for unbundled services due to their error, the rep said that it was not them, but rather the "system". They do not take responsibility for any issues, whether it is a salesperson lying to you or them not bundling your services in a timely manner. Like you, I read many of these reviews before I switched and I should have taken it to heart. But I did not and I am paying extra for it and for poor quality DirecTV. BUYER BEWARE was never more true that when dealing with DirecTV & AT&T.

I recall having the service maybe 1 month and service went out due to a rain storm. When I called in, I was told that is normal with satellites. Basically, whenever there is rain or snow the service goes out. The rain doesn't have to be heavy. Also I was told I could sweep snow from the satellite dish and my service might return. REALLY! Serena had the gall to state I need to maintain at least two services with them to get a discount. I had Internet and Phone with them one year ago and changed to Comcast/Xfinity for high speed internet. I really don't care about the phone but the deal was good. Even without the Xfinity promotion now the price is reasonable. I can't say the same for AT&T DirecTV. So satellite service is bad and AT&T Customer Service is even worse! I don't recommend them to anyone!

Me and my family have called at&t support over 30 times and have had over 10 technicians come out to fix the problem but they all do the same thing, they come and apparently fix the problem but every time they leave it will work for an hour at most then drop back out again. At this point wifi connection that lasts even ten min would be great. It has gotten to the point where I am no longer paying for wifi but I am paying for at&t workers to come stand in my house once a week. Me and my family are being ripped off by at&t and it is not hard to tell. I have gotten no help from this company whatsoever and it's not hard to tell that they don't care about customers or keeping us connected. They only care how much we pay. I'm stuck in a contract with at&t for another year paying every month for something at&t simply won't provide.

I threw out the equipment when AT&T told me I didn't need to return it. Now, two months later they say they need it back or I pay. I could get nowhere with customer service on this issue. They said they needed proof the first rep told me I didn't need to return it but they could not help me gather proof, such as provide a recording or find out who the rep was that told me not to return it. I will never use AT&T again and will surely encourage others not to use their services. AT&T is too big, too corporate to really care about their customers. I think the individuals I actually spoke to with AT&T wanted to help me but the "system" created by AT&T that they have to work within gave them no options, no way to help. For lack of better words, AT&T, you suck!

So, I decided to chat online with customer service and see if our internet was slow because we had gone over our limit. I'm just going to assume that English wasn't the customer representative's first language because if it was then this person was incredibly rude. I printed out a copy of the conversation because I was so floored by his answers. When I asked if my internet was slow due to going over my limit, and his response was this: "I would say, here you are so lucky. But in future you will be charged for overage charges." When I repeated that I was only wondering if it slows after you go over usage, he responded: "So I kindly request you to use the usage correctly to avoid any additional charges. Yes, the services will be slow." He then went on to repeat how 'lucky' I was that I hadn't been charged $20 extra this month.

The entire conversation was ridiculous and went in circles. At one point he told me that the fact I had gone over hadn't been a factor in my slow internet and tried to get me to sign up for some sort of iPad service that I didn't want. When I asked why I was paying so much for slow service when new customers could get the same thing for half the cost he said this: "Anne, let me be very honest with you. I would like to inform you that, $40.00+takes is pricing available only for new customer with 12 months contract. If customer is cancelling the services before 12 months, customer will be charged $180.00 ETF charges on customer. As you are existing customer, this plan is not covered for your account." Basically, I felt like this dude was trying to pat me on the head and say, "Sucks to be you, but you'll just have to deal with our high prices and crappy service or else you're gonna have to pay a HUGE fee."

My response was this: "I'm not under contract anymore." And after I pointed out that the local cable company would provide me with 2x as many mbps for less money with no contract, he decided to transfer me to his supervisor - who offered me the new customer pricing. However, at this point, I was very annoyed at the way I had been treated and didn't want to get into another year-long contract with this company. Which turned out to be a good thing! I decided to check out our internet usage (using tech support) and that guy said my family was using a normal amount of data. Which meant I'd be going over their caps every month unless I bundled with tv (which I didn't want) or paid $100 a month for the unlimited data package. And considering how slow it was and how horrible the customer service was...? Ha! Not a chance. I'm now with the local cable company for internet and so far it's fantastic.

Everytime I start up a live stream, I drop frames, and my internet connection on the video game lags. Because of this, I haven't been able to stream this whole summer, losing money with this awful company called AT&T Uverse. Sometimes I just want to relax and watch Netflix or casually play my PlayStation. Can't do that without getting interrupted every 5-20 minutes by my internet shutting off. AT&T, you're doing a horrible job. U-verse sucks. Do not do it.

I called to cancel my service as it's not worth it, and spent several minutes with a lady going through my identifying and account information only to be told she doesn't do that and was going to send me to the dept. that handles that. I then had to go through all of the same info with the automation only to be told that dept is not open on the weekends.

So I didn't realize they prorated me which means I paid $198 plus $273 to $75 for directv plus $79 for each device I already paid $200 and now have a bill of $814!!! When I was told it was only going to be $273! They will not fix it and won't let me cancel the plan. So I owe them over $1000 for two months of service. This was never explained to me. Or I wouldn't of changed providers. This is how they treat their customers after years and years of service! I plan on contacting the better business agency as well. My hope to make others aware so they don't get scammed as well.

I have constant U-Verse issues and outages, and after spending hours every week complaining to no avail I had both services discontinued and returned their equipment. A few weeks later they tried to hit me with more than $500 in early termination fees. I took them to the BBB, and while they did adjust about $75 of my service billing they refused to budge from the early termination fees. I repeatedly told them I was not going to pay nearly $90 a month for 2 services that were unacceptable more than half of the time. I am now fighting with collection actions and am considering using a consumer rights attorney to step in and intervene against AT&T's terrible customer service and collection policies.

About two weeks later I thought I would check out some of these so-called new channels and was a little perplexed when I could not find any difference in my programming. But I thought no more about it. Fast forward to my next billing statement and all of a sudden my bill has almost doubled. I call AT&T who then tell me that I have ordered slashed upgraded my original contract to a different package. Not only that but they also say I agreed to pay a protection plan at around $10 a month, which I didn't. There was also a "sports fee" of six dollars out of the blue.

After a half hour on the phone with a very nice Indian girl who I couldn't understand, I was told that they could change my contract back to the original $80 a month but I would still have to pay the double bill this month. I would then be credited that extra cost on my next bill. As a mother already struggling to put myself through school and raise children on my own I could not afford a double bill. Tiring of the conversation that I only half understood, I said thanks and ended the call. I now have to do research and spend God knows how much time on the phone trying to talk to somebody in my country that I can understand to figure out why AT&T allowed me to be scammed and hustled in this manner. If they ever offer for you to speak to someone who has great offers for you, say NO!!! It is a straight hustle. This on top of 4 wifi crashes in 5 weeks, 7 scheduled repair appointments and several no show/no calls.

I was with Cox for 16 years, I think I called them maybe twice? I've had to call this horrible company 57 times in 3 1/2 months. You have to go through 10 minutes of prompts, giving a bunch of info over the automated system, even if you keep hitting 0. Then someone answers, goes over the same questions, plus some more. You tell them why you're calling and they say they can't help and transfer you to another department then guess what? Yep, go through the prompts again, wait on hold for awhile then someone answers with an extremely hard accent to understand, asks you the same questions but it's worse because you say "Huh? I'm sorry I can't understand you."

Beyond frustrated already and haven't even began the conversation you've had for the 50th time in the last few months. You're thinking should I hang up and go through this crap again, call back and hope I get someone that I can understand? Nope, takes too long, just deal with it and try to keep calm when you really want to scream at the top of your lungs to get someone on the phone THAT DOESN'T have a gnarly accent!!!

So, to the point, if you can avoid this company, take my word for it as I'm a very honest person, AVOID them. No matter what they tell you, no matter what kind of deal they're supposedly giving, even if you have it in an email, it doesn't matter. They'll just say "I don't know why they would tell you that", "I don't know why they would send you that", or "We've never had that deal", or this is my favorite "I can understand your frustration." EAT ME. That HAS to be a part of their script. Don't tell me you understand, I don't a flying hoot if you understand. JUST FIX IT.

Every time I've called I've gotten different answers as to what my bill is. I say my bill is suppose to be 105, I'll get "No it's 144, no it's 225, no it's 187, no it's 165, no it's 145." Ohmigod this isn't a cell phone bill where your charges COULD be different. If you don't purchase movies it should be the same amount! Mind you, this sometimes happens in 1 friggin day! I spoke to 4 different people one day and 3 of them told me different amounts, I was like what the H?! The person I spoke to 2 hours ago told me something else, "Well I don't know why she would tell you that". Shocker. I've even begged for them to go back and listen to all of my conversations that they supposedly record but they of course said they couldn't do that.

I remember like 8 years ago, I was out of work, couldn't afford to pay my bills, I was almost 3 months behind on my bill with Cox. I called them and they told me to make small payments bi-weekly online, and to help out they removed the late fees. This stupid company... I pay what I was told my bill would be $105. Well a few DAYS later TV and internet are shut off. Wow! WOW. And yes, this has happened every month. I was on the phone with them for 4 hours this morning, paid more money to get my tv back on and was told my bill with really crappy internet service is 175 a month?! For what?! 40 channels of effing infomercials?!! Amazing new copper pan! Thicker hair! Sexy abs! Tighten crepey skin! DUDE. Come ON.

And what else... Oh yes, 30 Spanish channels. And a crap load of Paid Programs. So rad. I actually want to break my lease with this apartment complex and move somewhere that I don't have to deal with AT&T, that's how bad they are. Unhelpful, rude, unorganized, unintelligent, lazy, incompetent, just all around scum of the earth LIARS. I will try my hardest for the rest of my life to get everyone I can to not use them. I pray they get shut down, and just BEAT IT. That would bring tears of joy to my beautiful face. Thanks for letting me vent. Peace.

Worst company I have ever dealt with in my entire life. Lying and cheating. Disrespectful. Very terrible business. I know first hand while working as a contractor For Att. Their sales people would lie through their teeth to sign you up. Once the tech gets on site he/she has to apologize about the lies they were told. STAY AWAY FROM AT&T.

I cancelled them recently and now they are sending me a bill for $261-- which I do not believe I owe. I paid them $189 in May the month I cancelled through my auto pay. They did not put another bill into my auto pay-- rather they started sending me this notice that now they are going to send it to collections and ruin my 850 credit score. I wrote a letter telling AT&T my attorney will be contacting them soon about a defamation suit. I also cancelled their home phone (was $60 month) and now their wireless today. I will not have anything else to do with this CRAPPY BIG Company. BEWARE! BEWARE!!!

Two weeks later, I get a bill where I am getting charged $99 for installation. I call their Customer Service Billing Dispute -- I get an Indian girl (you speak to Americans when ordering new service), who "has nothing in her notes about free self-install". She doesn't have anyone else you can speak to, nothing she can do. She is just a note card reader in a department called "Billing". She has no boss, no knowledge of anything. She probably also takes calls for Kellogg's, Procter & Gamble, and Phillip Morris. She is most likely as knowledgeable about your Internet line as she is about your issues with a bottle of Pantene. Long live profit and passing on infrastructure upkeep costs onto the consumer.

There is no follow up from them. No one called me to reschedule, I had to spend a half hour on the phone getting transferred time and time again to reschedule. Even though it was their fault each time that they'd missed the window, they made no effort to work around my schedule or to reschedule asap. Again, At&t's customer service comes from a foreign call center, they don't care. Unfortunately I have a contract with them for a few more months but will be switching my internet and DirecTV for this reason. Undependable and terrible customer service!

Getting a credit for the last outage took almost 3 hours and multiple departments and transfers. Don't know if we will get a credit for this outage because that is not standard operating procedures unless you become a squeaky wheel. We are going to cancelling our service with them as soon as we can get another option set up, of course our research is hindered because we have no internet to look up anything. One of my favorite things when Uverse goes down on the TV, the message says to go to their website, well you can't go to the website if you have no internet service, funny how that works. I think they put all of these stop gaps in place so that you will just give up and take whatever they are serving you, which is bad service. If anyone checks here before obtaining their service, STOP, don't do it.

All along you feel like you're speaking to a middle man... the cocky one who's not really trying to help you just following a routine and says you will have to pay the early termination fee and there is nothing that can be done about that, and apparently he is just as good as a manager and he's positive everyone will be telling me the same. Then there is the representative that tells you to call the technician that was last over and get them to contact AT&T to explain why they thought fiber was available. And finally, I got on the phone with another representative, she says I can suspend my account which will cost me $15 instead of the $75... at this point I am so exhausted that cancelling with a company that is unable to upgrade my speed and doesn't have any consistency or reliability for $15 dollars is FINE... just get me out! And when I switched to Time Warner Cable, I was super relieved!

Got online and tried to set it up through the chat, was transferred 3 times EVEN THOUGH I told the first two representatives exactly where I needed to go. Had to repeat my request and provide my account information to every representative just to be told by the last rep that the only way I was getting a new receiver was for $99 plus S&H. When I advised them of the promise made to me, I was told I could try contacting the sales department to see if they had any deals.

When I asked to have the cable service moved to another room, I was told to contact account management, who told me that there was nothing I could do unless I wanted to pay $99 for the visit. Then I was informed that the sports channels that I paid extra for, wouldn't work unless I purchased the accommodating package as well. Don't get stuck in a contract with these people like we did. I didn't think it could get worse than Comcast and now their customer service is looking like a dream. DON'T DO IT!

Then I retired from the military and have been on a fixed income. I tried to keep the service as long as I could, but finally my promotion period was over and the cost was just too much to afford, almost $300 a month. I tried to see about getting another promotion to cut the costs, but none were available. The rep recommended cutting service to U-verse 300 and he could apply a three month promotion so that I could continue getting my HBO (Game of thrones starts back up in two weeks and I have to see it) and he went over with me the channels we would be losing, cutting the cost to just over $250. Still a bit much but I may be able to make it work. It sounded reasonable so I agreed.

The day the changes hit. I lost MGM, SonyHD, and a couple others that my mom and stepfather, which the rep never mentioned, so I got an earful from them. I lost a few channels that my wife, my sister-in-law and my son watch, again they were not covered by the rep, so I got an earful from them. Finally I lost my HBO. For the cost of the service it is not worth these headaches. I called up Spectrum and will be getting service through them for about $150 a month with their biggest package, four DVRs, and a wireless router. I have read the reviews on them and really hope that I do not have the same experiences. I have found that people mainly post reviews for bad, and especially very bad experiences.

I am assigning AT&T U-verse an average rating, primarily due to the cost. The customer service I have received from them has always been good, with the exception of my last encounter from which I blasted that rep in the survey I took about that experience. I would recommend to AT&T however that I understand it saves them money to have their call centers overseas, however hiring people that have extremely thick accents is infuriating when customers call, and having them call themselves Bill or Jack does not improve the experience and in my case makes it much worse. When I call customer service I want to be able to understand the people I am talking to. I tend to get rude on calls like that by insisting to speak to someone that speaks English, but that's just me.

Then on the first month I was shocked while instead of 50$ internet bill I received $180 from them, I called to the AT&T installer man who came and installed the internet service for me and asked him, "What's the problem?" He explained to me that "AT&T also every month charged him for his internet a lot more than expected to be charged because the billing system in AT&T billing department designed to charged people much more than they suppose to pay for their bills! "...pay attention to this matter that an AT&T employee told me this shocking truth about billing software in AT&T billing department.

Then I called to their customer services, a woman who answered the phone told me, "Because of this inconvenience we want to give you a free phone services." I told her:"I don't need to a phone services" but she told me this will be free of charge! They gave me a line but even I didn't use it. I didn't have a phone set at home to use it since I always use of my cell phone, but surprisingly the second month I received another extra charge about $230 for phone and Internet services. I called them and told them that their customer service gave me this phone service free of charge as a credit for one year because you already charged me a lot of money! But they told me, "No there is nothing free credit for phone and I should pay every month for phone service." I told them:" I never used it so please disconnected my phone."

Since last January until May every month they billed me a lot of money for phone and internet and every month I had to call them and asked them to disconnect my phone services and every month their customer services told me that they disconnected the phone services! Until the last June suddenly I received $80 bill for my internet. It was a big shock. I called them and they told me because I had phone services by the May even if I didn't use it so I should pay $80 this month because the Internet service only is $54 per month! I told them, "This amount of money is more than of my budget for this month." So their customer service put two payment plan date to pay my bill, the last date was June 30, so I paid the whole of $80 with $2 more to AT&T on June 30.

But today when I called to AT&T they told me they understand that I had overpaid on June 30, but still I should pay this month $60 for my Internet that is plus fine of late payment from last month!!! I tried to explained them that their customer service by a payment plan told me I can pay my bill by June 30, but the representative who talked to me didn't accept that!!!

As I find out with my terrible awful 7 months experiences with AT&T you never can trust to AT&T customer service words... because they lying to their and cheating on their customers. As one of the AT&T employees told me, " The company's billing software is designed to automatically issue extra billing to customers." They forced their customers to signed one year contract and they forced customer to pay $180 to them if their customers for any reason like moving to another city or their bad services wants to cancel the contract with them (even if it's a few months sooner than their contract expire).

They are the worst company and the worst customer services and billing system that I deal with them on my life. I had to get very expensive AT&T services because AT&T in my area has monopoly , they don't let allow to any other Internet provider to have any activities in this area and while in other area people can only pay 30$ for the best internet service provider , AT&T took from me almost every month an average of 60$ for their Internet services. I cannot explain how much I am dissatisfied with the fraudulent and unfair way that AT&T treat with its customer I suggest to the AT&T to consider God in their business. Don't stealing from the people by extra billing them and force them to payment. Be careful about negative karma that you make for yourself and your business by this dishonest way that you treat with your customers.

Long version: When we returned home from a trip, our service was out and based upon what happened to a neighbor, we knew our line had been cut when buried. I contacted a rep and he had me do all kinds of stupid things (including going out in the rain to check a box outside but then informed me the box was inside). Tried more things and of course no service. This was on Thursday afternoon/evening, June 29th. He informed me I needed a service call (I knew that before I called him) but the first appointment was not available until sometime between 1 and 4 the next day, so we schedule the service.

I then began to get text messages that the tech may not be here until 3PM. Then another that said he would be here by 4PM, then another that said he would NOT be here by 4PM. Then about 5:00PM, I got a call from the tech who said HE JUST GOT THE NOTICE THAT HE NEEDED TO SERVICE MY ACCOUNT. Why was a tech rep not provided my service ticket until after he was supposed to be here??? We had to reschedule until some time between 8:30 and noon the next day, now 36+ hours after notifying them of the outage so incredibly unacceptable.

The tech I spoke to that evening was convinced that the cable was broken during burying and said the guys break cables all of the time (same thing happened to a neighbor). So, he said he would lay yet another cable. Then my yard would be marked yet again and then 7 to 10 days later someone would come again and bury the cable with a high likelihood of breaking it again. The second day (Saturday) came and went and yet again, we were stood up. We got messages that they would be here then no one showed up. Stood up twice. I called, and was told the next available date was Monday morning between 8:00AM and noon. And I lost it.

After spending over an hour on the phone and being transferred to all kinds of people, I spoke to someone who said they would be here Saturday between 4PM and 8PM. He assured me he would monitor the situation and they would show up. It is now 8:06PM and no-one has come. No text update since early this afternoon when it said a tech would be here by 8PM. I will be canceling my non-service. The absolute worst customer service experience I have ever had except for every other AT&T customer service problem I have had with AT&T for cell phone service and a previous internet experience. How they stay in business is beyond me.

It is now over a week and not a single person from AT&T has called. We still have no internet service and (to add insult to injury) every AT&T customer in our subdivision is now down. Should you choose to do business with this joke of a company, you have been warned. Save yourself the pain and go elsewhere. I have new internet service (from another company I know works) being installed this morning.

We immediately noticed our internet speeds had slowed despite being told that UVerse has the fastest speeds available. Videos were buffering, On Demand and Netflix were not working due to slow speed. We set an appt up and were assured we would be first in the queue because my husband had to be at work by 11am. He stayed until 11:30 and no one showed. He called and rescheduled to Saturday afternoon. At 8pm no one had showed or called. We called, got the run around and were rescheduled to Sunday morning. We received a text that said they were not going to make the appt. but did we want to keep it even though they were behind. Texted back yes. No one showed again.

That evening we called customer service again and asked to speak to a supervisor. After putting us on hold, we were told someone would call us back. About 15 minutes later a supervisor called us back and "assured" us (they really like the word "assured") that someone was coming that day. My husband asked to be connected to someone local so that we could get a better understanding of what was going on. We were put on hold, they came back and said that they could not reach anyone local. He then asked if we could speak to someone in the US and we were connected to someone who was very rude. He said that he spoke to dispatch and was "assured" they were coming and "what else do we want him to do"? OMG, really??? It's now Monday afternoon, no one has come, no one has called. I thought that other internet providers were bad but at least they keep their appointments. I would not recommend this service to anyone.

A couple of weeks later I receive a call from a representative who supposedly handles that department and told me that unfortunately they won't fix or cover the cost for my ladder because the service guy was "walking" down the ladder and not "jumping"! This is pure irresponsible and negligence coming from a multimillion dollar company who knows very well to pocket their customers' monthly payments but lack responsibility when at fault! I am disgusted and irritated from their inadequate amount of professionalism! I will assure them that my lawyer will be involved!

Recently I moved and when I called, I told them I had both Directv and U-Verse internet service. Guy comes out, spent 3-5 minutes at my house. I had already connected everything, he just looked at my satellite dish and said it would work for my equipment. I asked him to hook up my internet and he said, "Oh no, they sent the wrong guy - I only do Directv." He said some techs do one or the other, and some do both; but not him. So I call, get an internet tech appointment. Mind you, they had my old address, and my new one. Directv guy made it to my new address. Internet guy calls me after I waited a couple hours into my appointment time frame and he says he's in front of my house. I look out and tell him the hell he is. Come to find out, he's at my old address. I ask him if he can drive to my new address as I have been waiting - he says, "No, different district; call back for another appointment."

I do, get a slot several days later (mind you I've been paying for this service and have not had it for weeks at this point). Next appointment comes, gal calls me and says she's on her way to my house, out of curiosity I ask her, "What's the address?" She tells me my old address AGAIN!! I tell her same thing happened with my last appointment and could she come to my new address - nope, same story-out of district. This was a Sunday - they suggested I call to make sure U-Verse had my right address, because even though they bundle, apparently they don't talk to each other as far as Directv had my correct address, and even though I gave it to the dumb appointment people, they didn't update it. That would require customer service and being helpful.

On Monday I call the number to change my address with U-Verse. The girl tells me that she can help me! Thank goodness!! Finally someone! When I give her my AT&T mobile number so she can look up my account, she calls me by name, then said she would update my address. She then reads off an address I don't recognize. I ask her what is she talking about? She says "I'm telling you your address" like I'm the dumb one.

She gives me an address in Michigan, only problem is, I live in California - so unless there's been an earthquake and all the states between California and Michigan have been sucked into a hole and I'm now in the Great Lake State, we have a problem! I cannot deal with the incompetence of the office staff. Absolutely horrible. I still do not have Internet service at my not so new home, and the next available appointment with my schedule is two weeks away. I wish I had never bundled - nothing but a headache and nothing positive to say about it.

Now they refuse to correct the additional payment and the reconnect fee because they shut me off for a bill I didn't need to pay. They have stolen hundreds of dollars from me because they conveniently "forget" to write notes about the service and then find it later because I make them check recordings of phone calls. I can only imagine that other people are getting robbed and not getting their money back because it takes months for AT&T to admit they're wrong! Please don't use them if you can help it. You're better off paying a little more somewhere else because these people will steal the rest!

I wasted HOURS talking to different cust serv reps. One finally ordered a different watch, since the other was now out of stock, but when I got the confirmation, they were charging me the full price for the watch, plus a monthly fee. More calls, zero help. I finally just gave up, which rankles me, just out of principle. Then, today, I get an e-mail saying my watch has shipped, but I don't know how it could have shipped, when I never agreed to the terms and conditions. Chat guy was useless, sent me back to phone cust serv, who said, "No, it didn't ship, that was just a glitch." Who the hell are these people and does any single person in this company have any clue how to do anything??? Deciding if it's worth the aggravation to cancel the service and also whether I should file a fraud complaint.

I've been stuck with these clowns for almost 2 years and I've probably had a working DVR through U-Verse and my recordings for a grand total of 2 months!!! I'd bet money that my time on the phone with them holding, explaining to the representative--which may as well be me trying to relay my issues to a guinea pig and performing their infuriating troubleshooting tests that you're threatened into performing no matter how many times you've already tried it before you finally break down or clear your day to deal with the whole ordeal) equals about 50 hours! And I pay THEM $270 a damn month!! May they all rot in hell--or better yet, may they all be stuck with themselves for their cable and wireless needs!! Counting down the days to the last day of this cruel and unusual punishment!!!

Other issues: I was quoted one price for bundled services, yet charged another. Charged $30 more. A Big difference! Multiple equipment installed were faulty and needed to be replaced. (Modem and both wireless converter boxes.) Up until I canceled today 6/26/17, one TV converter kept freezing. Internet speed ordered was 25 Mbps Reality, buffering and speeds of 1.5 -14 Mbps. I called Uverse when it buffered and was told a supervisor would monitor the speeds and get back to me. Nope never happened. Show recording worked for the first few days only. After starting service I received (back to back) 6 articles of spam mail from AT&T just regarding my phone number.

And my favorite, when I canceled today (6/26/17), before the 30-day trial, the Supervisor stated if I canceled I would get hit with an early termination fee. This was after she had me on hold looking into my account. Yes, I screen shot pics of our "app convo" to prove this! Btw, when I tried to cancel service I had to go thru four (4) people. Not including the two (2) from this past Friday. This is ridiculous! The only way I was transferred to the cancellation department was after I asked for The Corporate number and she gave me their general number. Only after I stated I would contact the BBB and Yelp did she forward my request. If Uverse worked out the kinks it could be a great product.

I ask for a manager. They said it was a Sat that there wouldn't be one available to talk to me until Mon so I ask, "Don't y'all record the conversations?" They said yes. I ask if they could pull it up. They said they couldn't. I'm frustrated because one AT&T lied to me and now they say there's nothing they can do. All I wanted was what was said. I could have and pull the phone records and I been with AT&T for 10yrs and this experience has made me want to cancel my cellphone services too.

My bank statement shows that my "overdraft" protection was used to pay this fictitious debt, which also caused other bills to be put into overdraft protection as well, which was needless, had this money not been removed fraudulently to begin with!

The rep told me that I would be transferred to Financial dept, to be reimbursed by check. After being transferred to that rep, I was then told that the company does not issue refund checks and that my account would be credited to reflect me NOT having to pay a bill until JULY! I told the rep that, that would NOT be acceptable and that I have incurred more costs due to their practices! At that point, I asked for my service to be disconnected and I also asked for the Early cancellation fees to be waived due to the circumstances and of course, I was told NO and that "collections" would be contacting me! I have spoken to several people who state the same thing was done to them, by the same company! Please help!

Still nothing was done because I checked the online reward center site and called on 05/30/2017. Then on 5/30/2017 I called customer service again. Spoke with Shaunlee who stated that she will take care of this by reprocessing the request for me to get the $200.00 Visa card. She verified my email address of ** and that in 3 days I will received an email with the claim information to obtain the card. As of today 06/06/2017 I have not received the email yet. My complaint is that no representative with AT&T should never mislead consumers/customer with these type offer to make a sale, then not honor it. For any other customers that may consider any products or services with AT&T and the representative offer you any reward make sure you get more information and make sure it is legitimate.

My grandpa soon got an email from AT&T with his bill. His bill for adding my phone line (nothing else) included ** like "equipment lease" and a bunch of other **, raising his bill to $97, even when we were only supposed to pay for the new line and the internet fees. And the email also included info as to his next monthly bill. And guess what? If was 471 ** DOLLARS. And when my grandpa try to call the same store (and same employee) to try to resolve the issue, all of a sudden his password didn't work. And my grandpa says that he uses the same password for everything. I am very angry with them and my grandpa says that he might actually cancel his AT&T plan. (I do not want to add any images because I don't want to accidentally reveal any personal information.)

So my reasons to change kept leaning to AT&T service. I know two people using their LG stylo phones with AT&T so better yet changing meant not having to buy another phone and service on their LG stylo's literally side by side creamed my service by far. Played same YouTube videos, pulled up apps like maps to see traffic. Mine took forever theirs took seconds! So in download speed test done not just on the stylo phones but with anyone I knew with AT&T mbps were off the scale compared to mine. I mean ridiculously way more. My speeds consistent at 6-8 mbps every other phone checked with same speed test came back with 28-60 mbps even as high as 86!? So very impressed I finally decided to change to AT&T using my LG stylo on a unlimited go phone plan.

At store I presented why I'm deciding to change to them stating the high mbps numbers seen and how no buffering videos and apps popping up the moment you tap it along with the pitiful 6-8 mbps I was getting with Cricket. Person helping me agreed on my findings and ensured me my new service would provide way more speed and I will see a major difference in phone's performance once I'm on their plan. Once phone was finally set up and going (went day before and they couldn't get internet for some odd reason so this was next day different employee that ran into same issue but seemed to know what to do and did get it to get internet). So first thing done right there in the store was speed test it to see my much higher speed at that time being. It was less than 3 mbps?!

Immediately made it known that it was not anywhere near speeds expected and less than half the speed my service with Cricket. The company AT&T is the mother company of if that's correct term to use. AT&T I think actually owns Cricket and uses as their discounted providing service. Why they use same cell towers etc. LESS THAN HALF!

Research on this before going with AT&T as AT&T customers have priority over Cricket and faster speeds. Go to AT&T. So even lowest mbps with AT&T is higher than the highest with Cricket. Info was read in much read about logistics of cell phone carriers and why plans are different in pricing etc. So accuracy I'm admitting may not be precise as small print you all always read in contracts or deals you get right. But I'm confident for reasons I went with AT&T that info I obtained in the months I would spend time looking into as thoughts and questions popped up in my head or brought to my attention before decision made is correct at least at time looked into (Jan 2017-June 2017 would be time frame I looked into all this).

Now at time I got service and first thing did speed test showing half what I had the answer was immediately "Well sorry but there's no refunds." Not concern of why I got such a pitiful speed less than the discount company I had?! If I didn't like service just don't re up at end of go phone plan that being a month. Just deal with it at what I got. Call tech service and see if it can be figured out why. I made known I'm not yet left store and did not get what I came in to buy. I came to get the superior service over what I had and got half the pitiful service I was getting before change. Again got no refunds speech. Had to get back to work and couldn't insist or debate at that time. On phone hours after shift ended trying to fix my speed issue. Got nowhere. Told refunds are at store manager discretion. But all notes and what was done to fix problem can be looked up and hopefully help in me getting refund but store at time closed.

Advised to call manager next day go in and talk with them on my request for refund. Called next day first two times only message can be left then when someone answered the third call I was told they were with customer and manager also was. So I left name and number and told manager would call me once finished with customer they had. This was before noon. After shift for me ended with no calls at all. I called and ask for manager. Was told "Just left. I will be right with you," and put me on hold. 45 min later I hung up as I had other things to do like pay bills not sit and wait for something to be done about my problem. Less speed was easy to see as phone was slow to do anything data wise. Even took too long to play video and app stopped. I had to navigate back to and retry. After a bit it took and video started only to buffer every several minutes.

At least Cricket only buffered intermittently dome video would play without buffering but this was so much more irritating even when an app to just a few seconds longer to startup than it used to with Cricket. Adventurous times on phone with AT&T gave me suggestions to bring back my phone if I still had box and receipts and bring it back to store for refund. The phone they don't offer I brought in and that was one of many absurdly suggested fixes and they would quote incorrectly their own cell phone plan specifics like my 22gig bit per second download cap. I let them know that that is when speeds are slowed down on my unlimited plan of data. In my own looking into all this I found there is a 3 mbps download speed cap? This bit of info never seen before during my research time I spent looking into another carrier and then specifically AT&T?

And if true why does everyone known I checked their speeds had way over 3? Having low speeds of 26 mbps and high speeds of 70's and 80's mbps? My friends with same phone on go phone unlimited plan had high 20-50's mbps? But now I see this after fact of getting AT&T as new carrier? Regardless why when telling associate setting new service up not tell me that 3 mbps was the cap, especially when I mentioned Cricket's bogus 6-8 mbps speed I currently was getting? Only tell me my speeds now would be way faster and the phone would perform so much better?! And when speed test done right there in store before leaving only told "sorry no refunds"?!

So now days later and last customer care rep hung up or I had a call drop on me. I have wrote my first of many review on AT&T and my experience even when I considered my look into what I was deciding to do thoroughly and completely so I would not BE screwed AGAIN BY AT&T. The first time they dumped on me was when I went with DirecTV and their bundle pricing I couldn't back out of after doing what rep instructed me to do and AT&T made contract with Direct no longer the great bundle price. Not to mention extra paid to get bundled packaged stuff (internet, modem, router) I got rid off as not needed till AT&T screwed me then! I had to go back to previous internet provider at higher cost than paying before discontinued and re buy new modem router. I had before. I sold off cause I was to be provided with said stuff and bogus reasons not found out till over a week of phone calls!

I feel as that I was lied to, taken advantage of, to redirect me long enough for them to legally get away with it or at least make issue more than it is worth to pursue. I'm not rich and don't have the cash to lawyer up on issue of less than a hundred bucks this time around. But if issues with many make AT&T pay for their **! I WANT IT KNOWN I'M ONE THEY SCREWED TWICE!

I will look into my current issue and get legal counsel to see if what I got is worth going after and make them pay up more than I am out of pocket cash wise. Don't expect I will have enough to do crap about at this time. I will be crap canning their service paid for with something not them in next couple days or so. As all I can truly do to the big corporate company as the everyday Joe. I hope my review will not just keep them from gaining a new customer but even have some read and see they too been getting screwed enough and take their money elsewhere, MAKING CUSTOMER COUNT GO DOWN and in my world my actions cause this company to go out of business and owe a lot of money still to all the good people just trying to get by.

I unplugged the connection to DirecTV and connected back to my Comcast service. They said they would send me boxes to return the equipment to DirecTV which I did immediately. Now two months later I received a letter from AT&T that I was responsible for $486.44 for the early cancellation of DirecTV which I used for approx. 2 weeks and never received the hook-up of AT&T internet or phone service. I spent about 2 days talking to several representatives from AT&T and DirecTV. They told me nothing could be done and I had to pay. I paid under duress. I wouldn't recommend this company to anyone. To add insult to injury... I am a retired At&T employee. Bad, Bad Company. Buyer beware!!! Also, I had to pay them $100 upfront to sign up.

Eventually when I reach an American they are able to reverse the bill and credit my account. Each and every person tells me this is the final bill or not to pay it. I have been also getting told for 6 months that a refund check is on its way. Finally today I was told I need to pay the final bill of $61.45 and they will then credit me the amount they still owe me...what? I've had it, every once in awhile I'll get a competent person who isn't reading off a bloody script and claims they did something only to find out the next month I am getting another bill. It's been 6 months since I closed the account, at what point does AT&T say screw it, zero out his account and be done. I've wasted hours of my life with these worthless people and still am being told I owe money on an account that has been closed for half a year. I don't even live in the same state!

We are now in the month of June, and I'm still paying for this phone that I do not have. I had just called to speak to an associate, to explain that my bill has yet to be $30 a month and why I am still paying for a phone that I do not have. He said that he is not sure who told me I will not be paying for the phone but I will and that he's not sure where I came up with the bill will only be $30. Why should I be paying for a phone that I physically do not have and why am I paying between $70 to $80 a month for just internet! He told me that he is going to credit me $150 paying for a phone that I do not have. He said that AT&T does not carry just internet that you have to bundle with something else. Why was I not told this in the beginning!?

He then removed the phone from my bill which drops my internet to $50 a month. He also told me that since he credited me $150 that I would not be paying my bill for this month, but I will need to pay for the next month. When I told him I want to switch to a different company he said that he really does not want to see me go, and that he is going to try to do everything he can to get my bill lower. My bill is $50 end of story. How come on the ad when you go to their website says "internet starting at $30", why is mine $50. I was not only lied to, they stole from me. AT&T has got to be the worst Company for internet I have dealt with. Dot your I's and cross your T's when they tell you something that seems fishy like your bill being $30 and not paying for a phone that is clearly been put on your bill. And to make matters better they have the nerve to ask me for $150 to cancel my plan are you freaking joking me???

He then told me about a $100 off code that I could apply that came from another customer's referral of a friend that he could apply to the bill to make it lower. Then he said that he had a way to get the internet bill even lower by bundling it with television services through U-verse, and I told him that I didn't want to pay for TV. I explained that I needed to keep the bill as low as possible while I am in school because I am not working. I was politely saying that we couldn't afford any more monthly and was afraid to enter a contract at this time. He explained that bundling the TV and internet would lock in a $30 monthly internet price. The TV would be $50 per month for a total of $80 per month. He explained that I would just keep the TV for a minimum of 3 months and then could cancel if I wanted to.

If I kept it, then okay, if not, I can cancel and then the bill would simply be $30 for internet only. Cancel the TV anytime past three months with no penalty. At that point, I thought that a contract didn't sound so scary, because I would be paying half the price I had been paying for internet, and figured I could handle that for a year. Makes sense, right? WRONG. Lies. The technician came out, on time, and did an excellent installation. It's too bad it was for nothing. After 1 month and 1 week, they cut my services for non-payment.

The paperwork from the salesman said, "First bill will be 45 days = $136 + tax." So, I was under the impression that I would be paying about that amount at about that time from installation. No. The first bill is over $180, and even with the $16 portion of the one-time fee, it still doesn't add up. Not only that, but the bill was double that because they bill in advance for services. So, the bill is almost $300 already and it has only been installed for less than a month and a half.

Everything the salesman sold me was based on me keeping the internet/TV bundle. I learned that the unlimited data that he sold me on is only available in the bundle, and that usage over a TB are charged in addition to the regular monthly fee. I called the salesman and asked him if that was true and he acted annoyed and said that I had unlimited as long as I kept TV service. I told him that isn't what we talked about and he said that he was busy with another customer, that he would have to call me back later, and hung up. I never received a call.

He worked it out for me to ultimately get unlimited internet at 50Mbps for $30 per month if I was willing to pay for TV for three months. This was all lies so he could close the deal. To cancel the TV, there is a cancellation fee of $20 per month for all remaining months in the contract. If you do this, then the cost of the internet goes up to $45 per month and you are still stuck in a contract just for that. There is no fiber to the home in my neighborhood. Period. The code that he gave me for the $100 off was for nothing. It didn't work, and the program has been cancelled. The customer service said that the code is not a valid code and that there is nothing they can do with it. "Sorry," they said after making me wait on hold for over 20 minutes just to say that.

I have called them numerous times to get information and give them the chance to do something to make it right, but they back their salesman and act like I am making excuses and that everything on my account looks fine to them. I said that I wanted to break the contract because what I purchased isn't what I got, and they said that it was my job to go over the details of the account they emailed me, and that if I had a problem I should have called or cancelled within the first 30 days. Funny that the salesman told me to wait 1 month before I tried to apply the discount code and 3 months before I cancelled the TV.

Here's the bottom line... AT&T will get your money no matter what. They will lie to you to get you to sign up and then act like they don't do that. The salesman will do anything to make a sale, ethical or not, and AT&T will back him up. Either they get your money in false charges that they call valid, or they get your money for cancelling their service. So, all AT&T has to do is get you to sign. They don't have to actually make a deal with you. They get paid either way, and your bills and service look good from their house. Very unethical business practices, and it should be illegal.

I cancelled the service, anyway, by the way. Spectrum has a contract buyout where they will pay the fees. Unfortunately, I thought that it might the game that AT&T is playing to send aggressive salesman to areas with Spectrum and lie to customers. They get paid hundreds of dollars from either customers or Spectrum that way. Someone is paying AT&T no matter what. Never again. EVER.

They are unbelievably bad and will say anything to get you to become a customer and then charge you whatever they feel like and basically wear you down over time where you call Time After Time After Time and they just give you the runaround and describe all the charges on your account. Three times of those 10+ phone calls I have said, "Look I don't have the time to deal with this. This is YOUR mistake, so why don't you research it and get back to me." and ALL THREE times I have been promised I would get a callback and never has that happened. The only calls I've gotten have been automated phone calls saying that my bill is past due when actually there should be a credit on my account.

I called two weeks ago and spoke to someone named Bianca ID #** who did a lot of research and said, "You're right, you are being overcharged and because you've made a big bulk payment and you were being overcharged you now have a credit on your account." Problem solved I thought. How wrong I was! Not only are now they saying I owe $100 when there should be a credit on my account but they're trying to charge me late fees. I seriously cannot believe how awful this company is. I'm cancelling all three services and never looking back. They are the worst company I've ever done any kind of business with ever in my entire life. The stress, frustration, added illegal costs, and tears (literally) that they have caused me I will never forget. It has been just seriously unbelievable.

For one, it isn't that easy when you work and I don't see why the customer isn't treated with some better customer service. After hanging up with her I called a supervisor and he told me that she never even set up the appointment. He was no better either. Was rude too. After reading Facebook, this has happened to several people because of the storm, which they say they are unaware of. So now we have someone coming to the house and they will find out this is outside troubles which I explained and the IT will have to go to the outside service people which will have to be written up as another service ticket which means another couple of days with no service.

You cannot tell me that there are not emergency service people that can come and check the outside after a storm. So I will be looking at about a week with no services. Shame on you AT&T. You want your money but are willing to customers sit for several days without service. This has happened to me several times after storms and they will not listen. Customer service is just terrible. Please rethink this service if you want a good reputable company. Their ratings speak for themselves.

This was in the 16th. I've called and emailed him multiple times with NO callback as of today!!! My TV services are now off on this holiday weekend with children in my home!!! I have talked to EIGHT different people from Direct since I can't get a callback from. Mr. **. NO HELP!!! Nice!! I have contacted Direct and ATT about this since we signed in July at least THREE times a week with issues!! I'm sick of this!! Always record convos with them. Get their names, where they are from and date and time of your calls. I decided to go to attorney and/or news about all issues.

Finally at the end of April they fixed it. And sent me a new bill but now they are charging me for the month they had it cut off. Chris in the collection area (where I had to call to get someone to help) was awesome and he did everything he could to try to explain even though it wasn't his dept. He made sure to listen and understand the whole situation. As far as the agents, they are all rude and care nothing about keeping their customers of 3 years. We loved AT&T before we moved but now we can't stand them and as soon as this contract is up we are leaving AT&T! They makes sure to charge you for 5 TVs when you only have 2 and charge you for equipment that had already been turned in and tell you that you didn't turn them in. But yet the next bill it was removed! I HIGHLY RECOMMEND NOT TO USE AT&T/DIRECTV!!!

I called, and they said the date was for the day I told them would not work. They keep giving me that day, even though I keep telling them I won't be home. I'm so mad right now. They absolutely refuse to work with me. I still don't have a day or time set up (except for the one they keep giving me). They could at least waive the installation fee at this point. I checked the website, and I can't email them. I can only call, and talk to someone who doesn't understand English well. When I ask to speak with a manager or supervisor, they refuse. Very seriously considering going back to Mediacom. This is some of the worst customer service I've ever experienced.

If I cannot have my service moved by May 31st then I need to find another internet provider and fire AT&T. The least you can do is tell me whether or not I can have my internet moved to my new apartment by May 31st. By having your employees keeping repeating the same story every day for the last 2 weeks is not good business or customer service and I imagine your staff are a bit sick of it as well. YES OR NO can you move my service by May 31st. It should not be this hard.

I call that evening and I'm told a technician will be at my house the following day between 8:00am and 12:00pm. It gets to 11:45 and nobody has shown up so I call and they say that my service was scheduled for 5 days later and they cancelled my service for that day. I complain and they tell me a technician will be out to my house the next day. Nobody shows up so I tell them I'm cancelling my service. They offer me discounts and tell me that a technician will be out the following day. I decide to give them another shot and wait for the technician to show up the following day. Nobody shows up and they tell me my technician was cancelled.

I call again and tell them I'm cancelling unless someone is at my house that day and they tell me they can't do it. They also tell me that they are unaware of any discounts I was offered the day before and over the course of these days, the support people were unaware of conversations that I had with other support people. Incredibly terrible company to work with.

Now a new box and another technician is having to come replace this box which leads me to the next problem. The first technician that came to set up my satellite did not do it correctly. I took 6 hours PTO waiting for him to get here and then do it only to have to call a day later because my TV wouldn't work. I cannot take anymore PTO so I have to wait a week without TV for a new technician to come out and fix it and set up the new 4K box. It's just always something with AT&T. I would love to switch providers but sadly they monopolize the world and I had account with family members and it is in our best interest to stay. I only hope that one day they will care about their customers and how to make things easier on us not them. I mean we are the ones paying the outrageous bills.

My experience has shown me that the AT&T and DirecTV merger is completely dysfunctional. These two entities continue to function as independent entities with no ability to access each other's data or coordinate each other's activities. Multiple calls to customer service WILL be necessary to address the complicated issues that result from this dysfunction. These calls will be answered by someone in a different country with whom communication will be difficult and through whom successful resolution of the problem is unlikely. The root cause of these problems seem to stem from the decisions made by AT&T management to push this bundled service offer before establishing the internal organization and process changes it requires and to outsource the customer service functions overseas. The poor customer reps are trying hard but they are victims of management's failure.

On 2/3/17, I stayed home from work to wait for the technician to activate the AT&T internet service. At around lunch on 2/3/17, I called AT&T to check the estimated arrival of their technician because they didn't show up between 9-11am. This is where the issue began. I was told that they had me scheduled for 2/9/17 and not 2/3/17. I explained to them that I had the print out in my hand with my order number with an installation date 2/3/17 and that their customer service is the one that helped me place the order. They apologized and then said that I would need to speak with the technicians dispatch to see if they could come out on 2/3/17. They provided me the dispatch number and I called them to see when they would be coming out for the installation.

Dispatch said there was no way they could come out on 2/3/17 and the earliest would be 2/9/17. I explained to them about my print off showing an installation date 2/3/17 and that I stayed home from work to wait on them. I also told her that I would be out of town the week of 2/9/17 and if they were screwing my order up before even having the service that I was now questioning if I wanted to switch services. She apologized but said there was nothing she could do because their schedule was full. I then told her that if they couldn't come out on 2/3/17 that I wanted to cancel the bundle and installation of AT&T high speed internet. She cancelled my order and provided me with a cancellation number.

On April 6th, I received a letter from AT&T saying, "we recently sent you a bill for your AT&T account. Perhaps you have overlooked or misplaced this bill as we are showing a balance due of $115.54." I don't have an AT&T account so I contacted the number listed on the letter. I explained to customer service that this was an error and explained everything to them. Albert said that when I placed the order to bundle high speed internet with my DirecTV that they combined my DirecTV account with the new AT&T account. He said this kicked out my auto payment that I had set up to pay my DirecTV. I explained to him that I didn't have an AT&T account and that I cancelled the order because they couldn't install it on 2/3/17. They then said I would need to speak with someone else in order to get the 2 accounts straightened out. He then said he was going to transfer me to the other department.

During the transfer, I was disconnected. I then went online to check on my DirecTV statement and the AT&T customer service was correct, my payment was not being paid by my auto payment. I paid my DirecTV to become current and thought I had corrected the issue. Then on 5/12/17 at 8:41pm, I received a call from Credence Resource Management saying they were a collection agency collecting a debt for AT&T. Kevin ** with Credence Resource Management said he was trying to collect the $115.54 and asked how I planned to make the payment. I explained that I did not have an account with AT&T and explained the details of this letter. I told him that I would call AT&T back to resolve the issue and he stopped me saying AT&T no longer had any information on me because they turned it over to their agency for collection.

This is extremely frustrating because AT&T is running a scam and I now have this crooked company trying to shake me down for $115.54 threatening to damage my perfect credit if I didn't pay. I have a feeling they are doing this to a lot of people because very few people will take the time to file a complaint. Please stop them from taking advantage of people and I will also help as this experience has changed my opinion of Directv. I plan to cancel this service because I will not do business with a company that takes advantage of people.

The following Friday as I depart from my house, AT&T tech arrives. I am then greeted very kindly, says "Hello I'm here to install your service with AT&T". Everything was going well with Pete the AT&T technician. As he's wrapping up installing the service, Pete's Manager named Rodger shows up to my home. As Rodger arrived I had to depart to leave my wife alone with Pete and his manager Rodger. I assumed that they would wrap up and Rodger the manager was overseeing for quality control.

Then the following night, My wife woke up frightened from a nightmare. Next day my wife tells me that she wants security cameras around our home. I plead and ask "Why, what is going on?" My Wife then tells me the incident that happened with AT&T Manager Rodger. While they were finishing up installing our AT&T service, my wife was walking down the entry hall to our home, she hears sexual gestures from behind, quickly turn and to see Rodger the AT&T manager by himself in the entry hall. Rodger from AT&T then spurts out "DAMN GIRL" and ignores my apparent disgust and walks away from the house.

Was told I would have the card in 4-6 weeks, called today because it's been 6 weeks and they are now trying to only give me $100 gift card. Their special was a total of $200 and then I was promised an additional $200. They now want me to wait an additional month for even the $100 while they check into the remainder promised to me. DIRECTV and AT&T deceived me into a 2-year contract for a dish that goes out with a little drizzle. Plus my AT&T bill increased because without the internet my unlimited is not included. Completely misleading and wrong.

Now $10 does not and is not as bad as some accounts I have been reading about with Direct/AT&T but it's the principle of being recorded and then they can just do what they want and us with no other recourse than call again. Every time them saying they were sorry and lowering the price. So I called this past week again because once again and was told that the reason it was higher was another promotion of $10 had run out and after I was told in earlier conversations that the lower would last till Jan 2018. I just hung up as I was getting the run around and saw that I had no choice other than discontinue service. Will be doing that soon I think.

Now it may be just $10 dollars but that was not what I agreed upon earlier this year. Then you have their people calling trying to get you to add more and more and more. I have had enough and will soon be getting rid of them as I did AT&T Wireless in 2006 for lack of service both by their service area and employees excuses for no coverage. I hope the CEO of the corp finds himself and board in hot water one day due to their greediness. Oh yeah and the area I have internet service with them is on antiquated phone lines that are not at all good so the speed is terrible. Why pay for the lack of service from AT&T, it's almost like they are squeezing all they can out of an old system plus more. Pitiful. Just sad.

Tuesday came and went and no technician; I called AT&T and they said the "outside tech" did come, and another inside tech had to come also and I would have to schedule another separate appointment. The AT&T customer service did not tell me this when I first made the appointment with her. If I wouldn't have called, I would still be waiting with no second appointment having been made by AT&T. I then scheduled for the inside tech for Thursday, May 4 between 5:00 and 8:00 p.m. Again, no technician came to my home, nor did I receive a call. I called again last night at 7:30 p.m., May 4 and the Customer Service contacted dispatch and there was no technician ever scheduled for my home. The customer service man was very concerned and said this had happened to another customer last week. He set another appointment for this evening, Friday May 5 between 5:00 and 8:00 p.m.

There are no words to describe how upset I am with AT&T UVerse. There is clearly a problem in communications since AT&T took over and combined with DirecTV. If I could, at this point, I would cancel all services, and find another TV cable carrier and internet service provider. I have gone through too much time and trouble and already have a satellite installed. In summary I still do not have internet service which was suppose to be active April 22, 2017. I would like to have the opportunity to forward my concerns directly to someone in the highest authority at AT&T. The best I could do was to have the customer service man tell me that he would let his supervisor know. The customer service person was Daniel at 800-288-2020. As far as the rating goes, one star is one too many. Thank you for the opportunity to express my concerns on this website.

However, before I moved I changed the card on my auto payment for my bills and was asked to manually pay my bill for this billing cycle. Not a problem until the guy on chat tells me my bill will be $182. I ask him to break down the charges and he does. I tell him this doesn't seem right and he reduces the bill to $122 (Approximately). I was very pleased with the service and grateful for the reduction! I had no issue paying the $122. Well, I get back on chat with billing today to pay my bill and low and behold nothing on my account has been changed and it still says I owe $182. The kind person on chat got me in touch with her manager who said there was "Nothing she could do about that." I calmly explained that I spoke with someone via chat a few weeks ago and the bill was reduced to $122 but she says she won't honor that.

I was very unhappy because I had already worked all of this out with the AT&T representative via chat. I expressed that this is not what I was told and she needed to honor it because that's what was quoted. However, she refused. She said that the charges were valid and she doesn't know why it was reduced in the first place. I told her as a customer it was VERY frustrating that she and her chat team were not on the same page. I mean, what's the point of using chat if nothing actually carries over? So, I finally agreed to pay the $182 (Even though by this point I am beyond pissed off) just to shut her up.

The second issue came when she was quoting me next month's bill, which she quoted what I expected but then added on an extra $50 activation fee for my new services. My problem isn't with the fee, my problem is that I was never informed that this was even a thing. I tried to explain this to her but she wasn't having it. She told me she wasn't going to remove the fee because it was a "Valid Charge." I told her it wasn't valid if nobody ever told me about it and she had every option to remove the charge because she's a manager. I also explained that I live in an area where I can use any service provider that I want and do not have to use AT&T.

Moral of the story is: The people on chat must have more authority to change things than the actual managers (Insert eye roll). She lied about not being able to reduce the bill. DO NOT USE AT&T... Not due to the guys out in the field or quality of TV/Internet service but because of the TERRIBLE customer service from managers and hidden fees.

The manager also kept telling me that "The good thing is I was one of the lucky customers that was allowed to renew their promotion"... Um, it's a new promotion and the people I talked to get this done told me to call back when I'm ready to renew my contract and they'll find a new promotion that I can take advantage of (Either she lied or she's an idiot. One or both is possible). I have been a very pleased AT&T customer for many years but WILL NOT BE RENEWING MY CONTRACT! And just for the record, I'm not one to be ugly about these kinds of things but this was absolutely ridiculous. I'm very understanding and a "Don't shoot the messenger" kind of girl.

I had my parents take the equipment to UPS or FedEx. I don't remember specifically which. They assured me they did and they still remember doing it. In Aug of 2016 AT&T started taking unauthorized payments for various unknown amounts until we found out Jan./Feb 2017 that this was going on and tried to rectify it. We have been promised refunds and call backs which never happen. I have 2 legal pad pages of contacts, order numbers, insults directed at my wife and I and still getting billing notices. The account has been cancelled twice and each time they still billed the next month.

Rates were too high ($180 monthly) at Time Warner, now Spectrum. So thought the bundled phone, internet, TV plan with U-verse sounded ideal $90 monthly with zero installation fees, and they could make the switch in less than a week. That was in March, and today's date is May 2nd. In March 2017 the U-verse TV man said that he had to disconnect my internet to install the TV but the internet tech ("a separate department") would be there within hours to complete the rest of the job. Waited, no one shows, I have no internet, they never came.

2 weeks later, after reconfirming new appt. nothing sooner than 2 weeks, (I attempted to escalate went nowhere). I waited again on the 2nd reschedule to learn that they rescheduled a third time without telling me (I'm not kidding). The 3rd reschedule could only happen another 2 weeks of waiting only to find out that the tech who knocked on my door said he didn't have the right cable outside my home to connect. They instead ordered the buried wire cable guys to run a new cable (took 2 weeks to complete the work order). Then a 4th reschedule to get my service turned on (I live in the Austin City limits mind you) they said that they can't be here today between the 8 to 12 window and have to reschedule.

At this point they say they will be here today to complete the work instead between 12 and 4 pm. Meanwhile, I've used my own cell phone/hotspot data plan spent $350+ so far and that's going cheap through StraightTalk Wal-Mart. I work from home, use data. Impacted my business and they don't care about delivering the service. All they want to do is sign you up, to move on to the next victim. If I would have read these articles prior, I would gladly pay for peace at a higher price than have to deal with this circus. I'll be back to share what happens next. Save yourself time though. Beware!

AT&T sent me an email on a Friday before a Monday installation which I did not see until Monday... but it really wouldn't have mattered since they provided an incorrect call back number. Since this is such a huge problem, I suggest in the future they check on past due bills for the service address while they are on the phone with the person ordering the new service. I've now gotten hung up on twice in the last ten minutes. It just keeps getting worse! This is going to cause me to lose my home phone number and of course I won't have internet service after today. Anyone want to take bets that they're going to send me emails about this (even though I've already explained that I will no longer have access after today)?!

They kept saying things like the person I needed to talk to was tied up and they would call back. Still waiting for that call. After several more calls I talked to a supervisor and they said that it looked like there was indeed a problem with the internet and they would have someone from the tech dept call me back and set up an appointment to check it out. That was on March 3rd & still waiting on the call back. Finally called them again and told them to come and take out their equipment since it didn't work, the added charges I didn't order and the fact they were not doing anything to correct the problem I was switching to a new provider. At this time they decided to look into the issues I was having. They set up an appointment to have someone come and look at the internet problem on March 24th.

As of this date nobody has shown up or called back. I did make some headway with DirecTV but it took 4 appointments before they got it straight. The phone and the internet were still messed up and they are not doing anything about it. I have since changed the phone and internet to a different provider and it works great. The only time AT&T can contact me about anything is when they are looking for money but when it comes to addressing the issues I am having with the company it's like talking to the wall. I finally had to contact the Tenn Dept of Consumer Protection and file a complaint.

I don't like the U-verse service. The 350 channels we were given did not match what the rep told us at purchase. We lost half the premium channels we had with Comcast and the channel line up is so odd, not organized in any format that makes watching very easy. We don't watch that much TV, but it's an aggravation when we do. Movies on Demand are $1.00 at least more expensive than with Comcast and U-verse makes it difficult to navigate to Netflix and other services like Hulu. The remote is not very intuitive, but in fairness, I haven't spent an hour trying to figure it out either.

The worst part of this is that the Consumer Affairs people, God, unknown more intelligent beings in the universe and Zeus will not change this issue with them. All these remarks just make us feel better after being lied to and disrespected by the AT&T after the sales. The really don't care. Their corporate motto is: Today, our mission is to connect people with their world, everywhere they live and work, and to do it better than anyone else. Lot of empty words there. Just call for help and find out the mission statement is an empty promise.

My frustration is enormous and they have a set up where they just keep transferring to different departments that keep "researching" but I still can't get my credit. The other big bonus is that over time I call or get transferred, I get someone who is trying to see me the AT&T services again. I have told this story to everyone at AT&T who will listen. They all apologize but as of today, I was just told another 10 days to get the card for the credit. When I went on this website, I saw lots of negative posts regarding AT&T and yet they appear to be able to jack anyone around. How does that make any sense?

After several phone calls and hours spent on the phone that was resolved and things were quiet for 6 months. I called ahead of time when my 12 month promotion ended so as to not get hit with a surprise bill. Well 4 month later the bill doubles and no one at AT&T U-verse knows what I'm talking about. The representative tells me he can't listen to the recorded calls because it's against the law (LIE) Version and Time Warner and other utility calls have done it for me and reported back. I also had it done to me when I was a CSR. Then he assures me that my service was install in May 2016 when it was December 2015 when I moved into my new home and I have payments to prove it. Now after getting transferred 4 times I was disconnected.