AT&T Internet Reviews

Every single month I have to call customer service for service interruption since there are always issues on their end. Spend hours being transferred from department to department and always answering the identification answers prior to explaining again what my main issue is. Most of the time, they just end up hanging up on me. I have been calling them every other month for the last 5 years due to service interruption. Too bad my apartments have contract with them. I am seriously going to move out just to escape from dealing with AT&T. The one company I truly hate with passion.

Called AT&T for TV & Internet Services and they told me they can give me a special for internet and TV. Internet and 3 receivers for $70, sounded too good to be true. On the day of installation the tech calls me and I ask him to confirm about the services and amount before installation, the tech called me back and told me that it's going to be more than $110+tax+ fees.I go ahead and advise the tech to install the internet only. After 10 minutes a AT&T sales rep pulls up on my driveway, Timothy and he proceeds to explain to me about the billing and TV services of which I asked him about the promotion that they offered to give me and if it was true (Internet and 3 receivers for $70). He said it was true and that's what they had scheduled the installation for.

Called AT&T for TV & Internet Services and they told me they can give me a special for internet and TV. Internet and 3 receivers for $70, sounded too good to be true. On the day of installation the tech calls me and I ask him to confirm about the services and amount before installation, the tech called me back and told me that it's going to be more than $110+tax+ fees. I go ahead and advise the tech to install the internet only. After 10 minutes a AT&T sales rep pulls up on my driveway, Timothy and he proceeds to explain to me about the billing and TV services of which I asked him about the promotion that they offered to give me and if it was true (Internet and 3 receivers for $70). He said it was true and that's what they had scheduled the installation for. I told him that I had talked to the tech and only advised him to install the internet because of the amount he had quoted and said $110+.

I had been looking for an alternative to my cable which is very expensive. I had actually called AT&T to fix something on my wireless bill and was given the schpiel about Uverse. It seemed like a good deal but I told them I only really watch Cardinals baseball games and was assured they were available in my area. Comes installation day and the guy gets it all set up and I start looking for the day’s Cardinals game. I find the channel but it says I’m not subscribed to it. I call customer service and they tell me the channel is blocked out in my area. WHY DIDNT YOU KNOW THAT WHEN I ORDERED IT? I am so pissed I told them I didn’t want it and was not going pay them one cent for being lied to. Had to take it to a UPS store to ship it back after the AT&T store said they don’t take equipment back. Just don’t lie to your customers, it’s not good for business.

All I wanted to do was to set up wifi in my new apartment. I called the number. First thing, I got a robotic voice that had me wait for 5 minutes. Then I had a real person from India. The guy was terrible. I had to spell out Little Rock and I said AR for the state. I also had to spell my name and email out about 5 times before he could finally get it right. I was very clear this entire time.

I had installed the AT&T gigabyte internet service. Once the service is up, the speed is excellent. However, I would say that AT&T has the worst service of all the companies I have dealt with in my life. It is just a mess. Every time I need to call in for a service, I was being transferred from one department to another and nobody is able to have the job done. It is just absolutely a mess!

We switched from our local cable provider to DirecTV 4 years ago and for the most part it worked great, except for the awful On Demand service, which they've admitted is pretty awful but thanks to devices like Roku it's becoming more and more of a moot point every day. Fast forward to AT&T acquiring them and it's gone downhill fast.

The work I do requires I upload large files (more often than not over 6 GB) on a daily basis. I've run innumerable speed tests from a variety of speed test services at various times throughout the day and night and I constantly have a download speed of 23.6 mbps and an upload speed of 1.4 mbps. Think about that for a moment. 23.6 mbps down and 1.4 mbps up. That's horrid. No, that's disgusting. That's unacceptable by anyone's standards, regardless of who and where you are.

I just recently bundled with AT&T for an internet plan. The representative asked me if he can pull my credit, and I said, "No." They pulled my credit anyway! Two months later I called to move my services to my new address and this time they didn't even ask if they can pull my credit, and they still did! Both times AT&T did an unauthorized hard inquiry. I have spent literally hours on the phone with different managers and departments but no one will help me. I have disputed them both with Equifax but they say AT&T has to send them a request for removal.

When I first got the service it was ok. Customer service was nice. They always read the terms and agreements really fast though, so you can't understand what was said. I even asked them to slow down and they still read it fast just so you can agree to some **. I wouldn't recommend this service to anyone just for cable. My bill is always over a hundred dollar. I can't wait for this agreement to be over. I've called plenty of times to get my bill lowered and they said they had no discounts but then all of a sudden it was a 40 dollar discount to loyal customers that has been there for over a year. Well I've been there over a year but yet I was still calling for discounts they constantly said they didn't have... I will never get AT&T anything after this.

Have multiple accounts separate address for service between DirecTV and AT&T. The services are crossed with one another. When calling DirecTV no one speak English and on that side of the bill it will show bill paid. Have different account numbers, but they all show same address billed with different account numbers. Once they figured out their own mistakes after months then it's the customer fault. No one take notes, transferred from person to person. No one takes responsibility. The service dsc for 2 days then end up charging 4 months. I didn't want that on my credit, had the service for 9 years phones, different home locations after being a loyal customers you would have thought some type arrangement would be made. They took $400.00 plus dollar payment, didn't tell me re-enrollment required, cell phone 5 days past due and wanted another $160.00 paid before even thinking about let service continue.

I have spent over 7 hours on the same billing issue over the past month and a half, and cannot get my TV/internet bill straightened out. I spoke with AT&T billing dept both on the phone and via chat- they always say the same pre-written phrases such as "I can certainly help with that!" and they rarely can actually help. It has been so frustrating - I wish they had a physical place to go to discuss billing issues so that you felt like they were actually listening to the issues.

The AT&T customer service is pathetic. I requested that my Uverse TV + Internet service be moved because I was moving. The date of my move got changed, so I called them well before the scheduled disconnect/reconnect dates to have everything changed. They said it was all taken care of -- it wasn't. They cut off my service early. So in order to get it reconnected they wanted to run a credit check on me. I had the account with AT&T for over a year, paid everything on-time, and dealt with their error. Even so, there was nothing they could do. I spoke to a customer service manager (who wasn't even located in the US) and she said there was nothing she could do for me either. She apologized profusely for their error, but they still wanted to penalize me for their error. Take my advice: choose ANYONE else but AT&T.

July 29th, ordered internet and TV service. Installation set up 13 days later for August 11th. Come 3 days prior, cellphone blown with confirmations, which I replied "yes". Come installation day, same texts. Lo and behold, 8pm arrives, no installer. He had a date and left for the day. I was told that I could accept the following Tuesday. I was fuming, and to find out the price quoted for the bundle was wrong as well. I do now have the service, 3 days later and the bill arrives and it is due in 10 days. I will not be renewing this service and would not recommend it as well. Today, the internet won't turn on and I called customer service. Will be here next Wednesday and my bill is due. After spending hours and hours with people who do not speak English very well, I have decided that this America I live in pretty much sucks.

I waited a couple of years after they buried the Uverse fiber cables to switch. I had read a lot of bad reviews on the neighborhood site. In April 2018, a girl and a guy soliciting for AT&T (in a non-solicitation community - signs posted at every entrance) knocked on my door. They offered a promotion of $80/mo with an additional $10/mo discount for being a current AT&T wireless customer to switch from Spectrum ($100/mo). So, I decided to give it a shot. We scheduled installation for the coming Saturday between 9-11 am.

We have had AT&T Uverse for 3 years. It was pretty good at first: decent TV reception and channels, fast Internet service. In the past year, it’s gone downhill. Frequent loss of service. When we call and run through the hoops to qualify for a service tech, they do not show up. 3 days ago, a service tech was working on our neighbors’ connection. Within the hour, our service failed. Is that a coincidence? Or did someone mess up our line?

Wish I could give 0 stars because this is the WORST company I’ve ever dealt with in my life! They suck, customer service reps are idiots. RUN as fast as you can from this company! I tell everyone I know to NEVER do business with these **!

On May 8 2017 I was to have AT&T Fiber Internet installed at my home along with DirecTV. The AT&T installer came to my residence and informed me that it was impossible to connect Fiber to my home since they had no Fiber in the area and the standard connection was so poor that internet would not be usable. He apologized to me and told me that the AT&T sales department constantly sold services in our area that could not be installed and he had no control over it. He kindly canceled the install and service and canceled the DirecTV install.

I have had home internet service with AT&T since Jan. Every week at some point it has not worked. We have had service repaired, always outside the home, but it still keep happening. This time I have to wait 4 days for service. If I want to cancel now, I have to pay $75.00 to cancel a service I am not receiving. They are not keeping up with their end of the contract.

I've been a Uverse Internet Customer for 3 years. We just moved into our new home and before we did I contacted AT&T about moving our internet service. I was then told that the area wasn't serviceable. I questioned neighbor who to my surprise had the service themselves. After 13 different calls and different stories, I got nowhere. Finally went with another provider just so I'd have some service as we moved only to find out I was seeing about 4 AT&T wi-fi names listed with strong signal. I immediately called them and this time was told the area was serviceable but the cabinet was full. I was told a Tech would need to come out and check the accuracy of this and then get me in.

On July 9th, 2018 I spoke with a female representative from AT&T regarding their wireless internet plans. She stated that for 12 MB it would be $50 per month but included the fact that if I signed up for Auto Pay, I would receive $5 off my monthly bill, bringing my total monthly bill to $45 per month. I agreed and signed up for Auto Pay that day and gave my American Express account to be billed.

My neighbor two doors up the street added Uverse on Friday. I believe the contractor somehow disconnected my service. No internet, no television, basically revisiting the 70’s. Things happen, I get it. The problem comes when customer service says, "No one came. Review issue until Tuesday. It’s not the end of the world." Very poor response time to your customers. All due to a contractor. I run my business out of my home. This will cause me money as well as inconvenience.

I should have learned my lesson by now and ditched AT&T. I asked AT&T to port my business landline to a new AT&T mobile phone and they cut off my business internet in the process. I’ve spent a couple of hours today on at least a dozen phone calls and been passed from tech support to sales and back several times and it just gets worse every time I call. The last call I requested cancellation of service. Then an hour later I was emailed that a technician would come to my office in 7 days to fix my internet that isn’t broken but was remotely disconnected. Geniuses. Good riddance. Why there hasn’t been a class action suit for their disastrous “business” practices is beyond me.

I recently, March 2018, bought a house. Having been born and lived in Inner City Atlanta, I decided that the city's expenses were "more" than their worth. To keep on point, Xfinity. Their service was GREAT!!!! But, the price was WAYYYY too much! So, I paid them and patiently waited for Google Fiber!!! Had to give up my rental house and decided to settle down and just BUY MY OWN!!!! Google Fiber was not available and AT&T was the ONLY service available other than Xfinity. So I ordered it.

First off I don’t understand why AT&T get to treat people like they have lots of money. When I spoke to a customer service rep and they tell you one thing and I got name a conformation email about my bill. I call for my bill. When they tell you one thing and get your bill it be double that. And I don’t understand when they call. They say it’s been recorded but why they don’t see the notes that the person you spoke with on there and if they made any changes but I see it but they want to charge you for some that the other rep never said. They are a rip off. Pls someone do some.

What I don't understand is why AT&T is still in business in a capitalistic and democratic society. Isn't capitalism based on how well a company meets the needs of its customers? Isn't a democracy about fairness and equality? Perhaps this says something about where we are at in our social and political position of the 21st century and the lack of true capitalism and democracy. Putting all this aside my 3 month ordeal with AT&T was an absolute shameful nightmare and it started with one of those "too good to be true" propaganda campaigns. How could I have been so duped? AT&T is an American company is it not? An American company wouldn't rip you off, would they? That is what other countries do right? Well, think again.

AT&T has destroyed the DirecTV customer service. It seems AT&T Is using all kinds of sub-contractors that provide horrible service like Viasat. This has been going on now for over 7 weeks and not solved yet.

Just got another Uverse rate increase. Despite the Trump corporate tax cuts AT&T continues to gouge little customers; greed, greed, greed at its finest. I guess the rate increase is needed to support AT&T CEO Randall Stephenson's 28 MILLION DOLLAR salary and the rest of the excessively compensated senior executives. Screw the customer every chance you get guys and get your GREED on. I wish I had an alternative service provider but I live in a rural area, otherwise I would switch in a heartbeat.

We have used AT&T U-verse for several years. After a power outage, they sent a tech out to fix our TV, Wi-Fi and phone. Before he left, he failed to reconnect our PC and iPad to the printer, so we can't print now. It worked fine before they gave us a new Wi-Fi name and password, but now our printer will not work. They will NOT come back to fix this problem. When I called AT&T customer service, they were not helpful at all. Now I have to pay someone to come out and fix the problem they caused. I don't think this is very good customer service. By the way, if you have a landline with AT&T, it is NOT a true landline anymore. When your Wi-Fi goes out, so does your so-called landline.

I was approached in my home by an AT&T sales person on July 4th. In his pitch I was told that their internet is much faster than Spectrum and I would pretty much never have to deal with buffering, timed out loss of info, and being disconnected. HA! This internet is SLOW SLOW SLOW, and buffers at least 2 times an hour when streaming shows. I was told that if I signed up that day the installation fee would be waived. I learned that wasn't true when I saw a withdrawal on my bank statement for $140. I was told that if I signed up for autopay, I would receive a $5 a month discount. Um, not true. Then for another discount, if I signed up for paperless billing I could get another $5 per month in savings.

I am surprised that AT&T is still in business after I experienced the INCOMPETENT customer service and UNETHICAL billing practices. It's been taking me over a month just to get the TV boxes (that come with the U-Verse plan). Each time I called, the rep (who is stationed OVERSEAS) did not understand me and transferred me to someone else (also OVERSEAS) who did not comprehend the problem. It is beyond me how something so simple can be this frustrating. And I won't even start in with their (almost illegal) billing practices. If there would be another cable company in the area I would switch immediately. My blood pressure rises every time I have to dial AT&T's number.

A AT&T/DirecTV salesman had been to my home three times trying to sell the package deal, internet and TV. The last time he came he said, "I can give you the same service you have now half the price you're paying now plus a $300.00 Visa gift card." I said ok and had my EBP disconnected. What a mistake! The Visa gift card was only $200.00 and the internet was like dial up and every time it rained or the wind blew, the satellite would lose the signal. Finally I had to do something so I called to have the service disconected. I was on the phone and switched back and forth. Finally, a man told me that since the bill was paid through July 25, 18 that I would only owe $360.00 for early disconnect and I said ok. The man then offered new deals and three months free to watch TV on internet and I said absolute no that I'm going back to reliable EPB. So he said that I would receive an email within 24 hours after disconnect telling me how to return the equipment.

Anyone who is thinking about using or leaving AT&T Uverse beware! My parents had Uverse for years. They periodically would jack rates up, usually you play the game & they suddenly agree to lower it back to what it was so you don’t leave. Well they didn’t first time around, then after they switched they of course said we could have matched that. Whatever too late. So next month we get 2 invoices one from ATT & one from DirecTV, which are technically the same company. We had been paying ATT for both.

We were billed for the collection of our modem, even though the tech in fact collected it. ATT service was very difficult to reach, and entirely unresponsive when reached. They sent the bill to a collection agency and refused to do anything. Avoid ATT if there is another option!

I have now being waiting for a technician for 3 days to come install AT&T fiber optic, every day they are telling me that they will be coming between the hours of 9 and 11am... I have spent countless hours on the phone with pretty much everybody and only managed to squeeze out robot like written answers. This has been the most stressful experience, I am writing this review as I am holding to close my account and move to Spectrum. They should thank AT&T for their crappy service, which brings them many more clients!!

I signed up for phone, internet and Uverse. Up to now they have scheduled three installation days and no one shows up. They gave us time slots from 9-11 and then make us wait all day for no one to show up. I have spoken to call centers in the Philippines and San Diego and they say they can't do anything about their dispatching department. Managers say they're trying but nothing gets done. I will be canceling this order and going to Spectrum. Sad that we were ATT (Pacific Bell) customers for over 30 years!

We've attempted multiple times to resolve our dispute with AT&T because we would've liked to be long term loyal customers. On the times they've "claimed" to help us, in fact the truth was the opposite. You (the customer) have no guarantee that whatever is being told to you from the person on the other side, is in fact truthful. A good business will at least honor their word. To AT&T, it appears they have no grasp or even idea of what "holding to your word" means. Even after they say "the request was accepted, your account is being updated..." It should never be the customers fault for being told a lie. This is why I recommend to other potential customers to not fall for their friendliness on the phone. Loyalty is not in AT&T's dictionary. Too bad.

Sales rep are misleading (lie). The notes they enter into their system are not correct. Ask for someone above, response: "They’ll just reroute the calls back to us..." Supervisors provide meaningless "I’m sorry’s". I was told I would have to WRITE a complaint to: AT&T Corporate, 208 S. Akard Dallas TX 75202. HOWEVER, found this number on the internet: 210 821 4105.

Literally the worst technicians and customer service I have ever experienced. We have been told multiple times, over the last month, someone was coming out to get our internet and tv setup and still nothing! Every time a technician comes out they say some other technician has to fix the box outside before they can get it set up, which never gets fixed. This morning they were supposed to be at the house between 9 - 11 am. Someone called and said that a technician is checking to make sure the box outside was fixed and no one ever showed up. We call and they say it’s not worth their time or money to fix the box. This is ridiculous!! A customer is not worth their time or money??

I am writing this review to let people know what I get from ATT. First I was forced by ATT to switch from regular DSL to their new Uverse system. I had no choice. There is no cable company here at all. First thing is my telephone is now through the internet and not analog anymore. I have had this phone number for over 40 years. It always worked. When the power goes out so does the phone. Even if the power never goes out it quits all the time. Every time the Uverse quits so does my phone and it quits all the time maybe 10 to 20 times a day every day no exception. I have called them hundreds of times and they sometimes send out a tech but it never gets fixed. The norm here is no phone, no internet for several hours every day. I signed up for the fastest plan. They offered elite I think they called it. Well I can think of some names to call it but elite is not one of them.

So far, I have been transferred 3 times and it has been 37 minutes. I speak with someone and they then tell me wrong department and they will transfer me, then I get transferred to same department and am on hold for 10+ minutes each time. They take 90 seconds to tell me "Sorry sir, I will transfer you but let me verify your name...I am now going to transfer you, regarding your issue at this address and this phone number so that they can..." They go on and on about what they will do. If I can change from AT&T, DONE!!!

This is the worst cable company ever. My Uverse was supposed to be installed on Friday, it is now Monday night, several hours of being on hold and still NOTHING!!! I have been a customer for over fifteen years and this is how you treat loyal customers??? I waited Friday for seven hours and the Uverse tech never showed, I waited all day on Saturday and nobody showed after the manager Heidi promised me they would, tech came Sunday but the order said a repair for internet so no Uverse again, Martin told me it would be on definitely today. GUESS WHAT? STILL NO UVERSE, I think I might just have to cancel after all these years, customer service sucks, nobody can figure anything out.

Very inept company. Can’t even get it installed. Set up an installation appointment for Thursday and plans changed so I rescheduled it on the Wednesday before the appointment for Saturday. Appointment time came and went. Called customer service number (located in the Philippines) and I got no answer to why no one showed but a million "I am sorry" and "It is our fault." Rescheduled for following Tuesday morning which was the first available. I called to reconfirm the appointment on Monday morning and amazingly there was no appointment scheduled.

I was sold on cancelling DirecTV and replace it with ATT Uverse. It's been 11 days now and: - ATT Uverse is installed but goes out often. - I'm still getting billed for DirecTV. - Have NOT received my promotional premium channels free for 90 days. EACH of the six times I've called I get someone who speaks poor English and doesn't comprehend the issues I need resolved. Even before I get a person to speak with, the automated prompts are inaccurate. Enter your account # and it cannot comprehend what you enter on your touchpad. VERY frustrating and complete waste of time. Come on ATT - this is beyond ridiculous!!!

Recently, at least two staff members working for AT&T told me that I could get a 30 day free trial on U-verse TV and they said that I could enjoy more than 300 channels. Thus, I called them again to install the AT&T U-verse TV Receiver Box. The installing staff had to come three whole times to get the service successfully installed. Sadly, there weren't as many channels as they promised there would be and I didn't find much interest in most of the channels. Only about three channels were worth watching. I decided to cancel my free trial on the 23rd day of the 30 day free trial and returned the AT&T U-verse TV Receiver Box via UPS. Surprisingly, they charged me $130 in addition to my regular $43 internet service.

My installation has been going on for 6 weeks now. I've had 6 technicians at my home and have taken 3 full days off work to get my Uverse and Internet going, I'm so far along I wish I would have selected a different company. Another technician coming tomorrow... Great here we go again. AT&T is out of the hardware needed to connect my TV service, the technicians show up with a new part but not everything, maybe a modem this time, tv remotes the next... etc but never all the equipment.

Bad: AT&T raised my bill without informing me. Good: Franco (rep) gave me a rebate and lowered my price when I informed him I was leaving AT&T. He said he would send confirmation. I received two emails stating there was an update. Bad: Logged in, same old bill, couldn't find ANY email notification, trying to find anything human is impossible including chat. Worst experience with a website in my life!

I signed up Jan for 1 year lease to get the package rate of $119 for Uverse internet and DirecTV. When the AT&T employee arrive to my location he told me that cable is not going to work because I live in a five story building. So I decided just to have the Uverse Internet and since then it has been horrible horrible experience because the first one so I had to pay the initial charge for Internet and cable and I was on the phone for over an hour to have them adjusted. Second month they send me the same fee and I had to call again over an hour to have them adjusted again.

We have a seasonal home and were looking for an internet service that we could turn on and off without incurring charges for the time we're not here. We contacted AT&T because we've had good luck with their DirecTV doing the same thing, and were told it was indeed possible to dis/reconnect without incurring additional charges. After we bought their device, it turns out that's not the case. Each customer service rep we speak to seems to be operating from a different manual. This is my 3rd call where I've been on hold for over 45 minutes to try to get some answers, and I'm still waiting. 52:43, 52:44, 52.45...

After Posting here and on a few other websites, AT&T finally corrected my account and sent me the 2 WiFi extenders. I received several follow-up calls letting me know where in the process they are and I have even received them in the mail already. It is very sad that I had to waste 6-8 Hours of my life to get what I was promised.

AT&T Uverse operates extremely immoral, unethical, and in some cases illegal business practices which in turn leads you to having to contact their customer support very often and their support is terrible. The cable/internet itself is reasonably priced and OK but definitely not worth the hassle of dealing with their sketchy business practices. Every time I speak with them, regardless of the reason, they quote me a price or confirm a fix and 9 out of 10 times, they lied or do the wrong thing, and I need a follow up call. At one point they signed me up for DIRECTV NOW without telling me (illegal) which charged me extra. Those charges continued for 3 months, despite me calling each month, but they continued to lie and say the charge was for something else or that it would be credited back and it was taken care of. I had to call DIRECTV NOW to cancel something I never ordered (their customer service was great, fyi).

My wife and I run a business in Pensacola Florida. We use AT&T for our business internet and phone service. Everything was fantastic, so we decided to switch our personal TV and Internet to AT&T. We went to our local store and set up installation for the 12th of July between 2-4pm. No one showed up so at 4:30pm we called customer service to see what was going on. The lady we spoke to said the gentleman that was supposed to set it up was running late. No one contacted us in any way to let us know they were running behind, and we had to reschedule to another day as I had an appointment at 5pm. The lady was very apologetic and assured us that someone would be there to set it up today the 14th of July between 1-3pm.

Earlier in the week I had called to cancel the home phone portion of my bill. The customer service person advised I could save additional money by changing my internet to fiber. He explained the install would be free and it would reduce my bill by $5 per month but a tech would need to come to the house and someone would need to be home. I agreed, and we set the appointment for yesterday. The tech did arrive a few minutes late but had called to let us know he was running late. Him & another tech did the install of fiber, checked to make sure everything was working. He even called me later to make sure I did not have any additional questions.

AT&T/DirecTV I’ve been a loyal customer for 7 years and I must say ever since you merged the company is a mess, you have charge my account over $340 for equipment you’ve had for over 4 months. Couldn’t get a simple address change/account cancellation straight and I’ve spent an upwards of at least 10 hours explaining to you guys the same story over and over again. To top it off you extended my contract for two years without my consent and have failed miserably to fix the previous issues. Now I’ve had two technicians come to my home to reinstall my wireless internet, however; the technicians scheduled are only “service technicians” therefore they were unable to fulfill the order.

AT&T internet service is below average compared to other countries and they lie to get your service. They told me I'd have fiber optic and that was a bald face lie. Plus their stand against net neutrality is enough to give them one star. The cable company is overpriced and I dropped my service several months ago because I couldn't afford internet and cable.

I ordered their bundle and the internet I picked was the best they had. The salesperson put it all down. Then when they installed it I was told their absolute worst internet was all they had in "My Area" no mention of it when I was ordering. The TV goes out every time it rains, snows or is windy. I paid my bill last month and AT&T hit my bank account for a $205 payment 4 TIMES and STILL SAID I WAS PAST DUE. It took a week and a threat of a lawyer to get my money back. the very next month I paid a $211 bill and they are still telling me that both months are past due and I owe them $416. I am dropping them and have ordered Xfinity.

AT&T through their connected communities offered and upgrade promo in our building mid-June 2018. They used flyers with the advertised service and monthly cost. 2 weeks after upgrading my service to the promo offered in the flyer and their sales team at the building, they decided to increase 50% the cost without warning. Asked me to provide proof of the flyer via fax, faxed the info, I contacted customer service and billing, they refused to honor the promo offered in the flyer and offered no excuse blaming their sales person. Billing manager Mrs. ** called me to let me know there is no promo and if I wanted to keep the service the new price overrules any previous offer disregarding my evidences of foul play.

ATT owns most of the infrastructure in the area so it is cheaper to go thru them and not pay additional service charges. When they changed to U-verse, service became awful. If internet is down, phones are down too. They are short on service techs, they don’t bury their own lines outside, service is bad and goes out every few months. I have to pay for a backup service to maintain connections. If you work from home, prepare to have 2 internet companies... ATT and a Plan B!

Got an Internet Service problem with AT&T? Basically, you're outta luck if you live in a semi-rural area like I do. They MAY fix a problem if it affects a large number of their customers, but if it only affects a small percentage, they'll either ignore it or give you the run-around until you give up. Here's my issue: it's not about HDTV, or gaming, or high-volume data transmission – the problem is that they can't get their email servers to work reliably. I mean, we're talking EMAIL here, which is about as primitive as you can get and still remain in the realm of high tech. My email conks out an average of two days per week because of THEIR server disruptions (They ADMIT this).

This review is for ATT's internet service. They charged me close to 100 bucks for installation. I tried canceling a day or two after the service was installed, and then they charged me an additional 10 dollars extra per day. This is even after one of their reps told me that I wouldn't be charged for any usage considering it was only in service for a couple of days. The total amount for the bill was close to 110 bucks which is unheard of from any of the other internet service providers. I would give them ZERO stars if possible for their methods of overcharging people.

My patience is running so thin. I’ve had AT&T for 8 days and I’m already sick of them. They came out to install cable and Internet. Well they didn’t have enough equipment. So I call them today to ask when they are coming back to install... I’ve been transferred 6 times and on hold on and off for the last 53 minutes. I don’t think companies understand that when you have trouble with your services, the way to lose a customer faster than you can blink is to have them speak with 6 different people you cannot understand! And I’m being charged for a service I’m not capable of using. I can’t get it resolved because no one can comprehend me. I’m so disappointed.

My bill was paid up... I put in a move as of June 30th to same apartment complex different apartment number, till this day I still have no service. I have called multiple times. They give me some kinds of excuses architect engineer issue with unit box??? Still no service!!! The wait time for phone calls are ridiculous!

I just recently switched from Spectrum to AT&T U-verse and was promised reward cards. One for $100 one for $50 one for $250 and I have been on the phone with them for three hours for the fourth time in two weeks and I’m getting nothing but the runaround. They use these reward cards to get people to switch and sign up and you never get them.

At my former address had poor service, dropped internet, etc. Repeatedly called AT&T for assistance & customer service phone prompt system DOES NOT WORK. Even manager acknowledges. Total waste of time. Cannot get to right dept. Takes hours to accomplish one task & if you are lucky, you will get a rep that will help, you will not be disconnected or transferred without warning.

BEWARE OF SIGNING UP FOR AT&T! I wish someone had warned me how awful this company is before I signed a contract. 1st month at set up their guys step on a pipe in my attic and cause a water leak. THEY DIDN'T EVEN BOTHER TO LET ME KNOW. I had to find out later when there was a puddle of water on my garage floor and water damage to my wall and ceiling. They gave me the run around telling me to call all of these different places. I believe I called 5 or 6 before I finally got in touch with the right people. (Mind you these were numbers I was being given by the customer services reps, not just random numbers I was trying.) It took weeks to settle the issue! Then not even a week after, I move my router and the thing won’t work. I use their chat online to let them know it’s not working and I followed their guide online and nothing was fixing it.

I went through 3 cycles of renegotiating the bill once the special plans expired. It took hours of my time over weeks and then the next bill would come well over the price agreed on. This is not just taxes and all the extras, it was base priced higher. On my last go around last spring they said this special deal included a tablet, I was on a screen chat where I took a screen shot of their answer that there would be NO charge for this. I never took it out of the box and every month there was a $10.00 charge. I must have called them 10 times and no results even after them saying it would be corrected.

AT&T has designed various loopholes to trap you and get your money. They recently moved their customer service to Philippines to save more money at the cost of both American jobs and the bad customer service. My internet with Xfinity was very good, but since I moved to a new place, I had to switch to AT&T and it has been really bad... some days no internet and other days it comes and goes. If you call the customer service, the folks in Philippines are getting paid to convince you that it's your fault! Their service is really horrible. I hope that someone would confront them.

AT&T is my internet service. I get Netflix through the computer. When it rains or we get wet snow I lose my internet, so no Netflix. AT&T has been to my house at least 10 times and it's yet to be fixed. Techs give you a paper with their name and their supervisors name and tell you to call if you have any more issues. But techs have nothing to do with billing, so if you call for a credit they have no record of it. When you call you get a person in the Philippines or somewhere else who can hardly speak English.

It all started when I requested DirecTV. They dug a hole in my roof then told me I couldn't get a direct line of sight to the satellite. As it turns out, when I had the property assessed, the inspector informed me they didn't patch it to code. They offered me a good deal for AT&T Uverse. Seemed good anyway. I had to call them about 4 or five times because of double billing and charges for services I didn't order. They also promised me 3 months free of HBO and Cinemax. That only took 2 follow up calls. They blamed it on "the system".

I wonder why people get the TV service with AT&T. I tried to get a service with them for over 2 weeks now and they have been giving me dates that they will come and do an installation and they never did. Funnily enough, every time I call them back, they will tell me, they are doing some work in my area. That's the most lame excuse I have hear. I am sick of it. Trying to move to Xfinity because I can't keep calling you for a service I won't get. And every customer service rep will try to reschedule me. It's just a very disorganize and uncoordinated service.

Internet went down 4 times within last 2 months. Internet was down for days. Last 3 times, I was told a technician will come and take care. No one showed up. It got fixed automatically after couple of days. This is the 4th time and Internet is down for last 2 days. Some technician is scheduled to show up tomorrow. I live in main Frisco City and is a proper neighborhood. AT&T SUCKS...

Lost service day we had bad thunderstorms in July. Told will send someone in 3 days. Between 11 and 4. No one came or called. I called. They said they are backed up. Will be there before 8 pm. That time came and went. Given a second appointment for a week later. Same thing happened. It was expedited for the day I called. Again no show. In the meantime I had them send me a new modem. It arrived in 3 days one day later than told it would. We hooked it up, it was not being recognized by my computer. We even went out a bought new 5g cable and new phone line. Still no luck! Tech phone support was unsuccessful with troubleshooting the issue and proceeded to give a date for a tech to come 2 weeks out making it a total of 5 weeks of no service.

I was scheduled an install on June the 22 and AT&T changed TAT to the 27th. The install person showed up as scheduled but told me there is a problem in the line and someone else will be here this afternoon. Where enough the guy showed up but he doesn’t dig so he called the diggers. They show up at 3 pm so he sits in his truck while they dig 40 inches.

Truly embarrassed to still have AT&T services and looking at my options. I have had multiple issues with AT&T. The most recent experience occurred during a move and their inability to provide a technician within a 72 hour window, plus I couldn't move the box myself after a salesperson had already told me I could but when they upgraded my service it would cost me $35 for me to do it, which later changed again so I just couldn't move it myself. This was after I was without cable/internet for 10 days earlier in the month.

On June 24 we signed up with AT&T internet. We spoke with the representative at the store and spent 20 minutes on the phone with the person to set up the installation appointment. We made it clear we need the service to be installed on June 29. (Because of course you have to take off work to be there for them to install within their 4 hour window!) The representative on the phone assured us that it would be no problem! We called to confirm a few nights later everything was fine. Yesterday we get an email stating that the installation was now going to be on July 3! We immediately called...

I've had Uverse internet service for about 3 years (48mbps service plan). During this time, the internet speeds fluctuated from a microscopic 0.137mbps to 26.3mbps with an average speed of about 3mbps. I called customer service every 2-3 months to try to resolve issues. Any service call requires a 1-2 hour commitment on the phone which discourages customers from calling for repairs. Each time a technician arrived, the internet would work fine for 1-2 days and then back to same old problem.

I have had AT&T WiFi at my house for a little over a year. Not only did they misinform me about the promotion I started with, and upcharge me $10 a year later but I had terrible service the entire first year anyway. I’ve spent hours in the phone to get service people to come-which they did twice- and never fixed the issue. My internet is so slow, my cellular data kicks in instead and with the upcharged price I am currently cancelling. Not paying $55 for internet that doesn’t even work. AT&T is just too much work to deal with and never being able to talk to a person is very frustrating as well.

ATT first scheduled only the cable tv and the little Indian on her camel didn't put in for the internet to be installed. When wife called and got a manager, she found the confirmation email for internet. However, they couldn't get anyone out again for a week. Fast forward 1 month... Our internet worked for exactly 1. That's correct (one) day. Now when the wife calls. It will be 1 month before they can come repair it. Yep, in 2 months 1 day of working internet. I call back. I get the little Indian from 7 Eleven. Apparently ATT only hire Indians to piss you off and pay them 15 cent per hour. At any rate I'm told they will be out that Saturday. Yep. That was a lie. Wasted a whole day waiting. I call again raising hell. Ok. Sunday between 1 and 4 the repairman will be there. LMAO (he definitely lost the camel races). ATT repairmen do not work SUNDAYS.

I had this service for a short time. I found them to be reliable and dependable. I only had problems with getting service when I went out of town. Other than that, the prices was a little high for me. That's the only reason I changed providers when I did. I found one that was almost half the price.

My old plan High-Speed DSL was costing an excess of money to use based on the amount of data that I used so AT&T decided that I needed to upgrade to UVerse. Now I have to rent a modem from AT&T that I did not have to do before because I had my modem and wi-fi... but no I can not buy my own, I have to LEASE theirs. Now the system buffers all the time, the bandwidth is terrible; oh and forget about having more than one device on the net. Now they want to sell me more speed. Wait I thought that is what I was buying, to begin with. Oh, and yes you can not go back to the High-Speed DSL platform once you move to UVERSE. Where is Truth in Advertising? Where is actual customer service? My job is working on the computer at home... wait wouldn't it be great if they understood if I can not work I cannot pay their bill!!!

Worst ever!!! My real rating is minus 5 stars, although the field above requires at least one star. I have had other internet services that weren't very favorable but AT&T will not work with you to get a time that fits your schedule to even do an installation and are rigid on when they say they will come. I have tried multiple times to work with their "customer service" department and realize they have zero customer service, in fact it stinks! DirecTV connected right away and were very courteous. I can't say the same for AT&T internet service. I will not do business with them again and as soon as I can disconnect (due to a two year contract---really????!!) I will never use ATT again and will recommend my friends and family don't either.

I called 3 times to find out if I have international calling. I recorded them and all said yes. I get the bill and I am charged for international calling to Canada. ATT are liars!!! Scammers, my bill is always changing every month! Needed a new router 2 times in 1 year. Hate them!!! I had a problem with internet, I needed broadband, but I have unlimited broadband...what scammers.

On 2-27-18 a young couple, Deion and Amanda who had recently relocated from the South came to pitch me on switching to AT&T for internet and phone as I already had DirecTV. I was offered a $100 Visa card to switch, and his personal guarantee that he would be my personal rep to make up for the bad reputation they had for customer service. I have never received the Visa. After a minimum of speaking to over 10 people and hours on the phone, I contacted Deion and Amanda. After a serious conversation with Deion after lying about taking care of me, and I told him I never received my Visa, they both refused to answer my calls or get me help.

The absolute worst customer service I've ever experienced. When trying to cancel my account I was sent to 4 different departments asking me for my account info and how they could help. After 1 hour I was sent to a 5th representative that ended up being an automated system asking for the same information I provided 5 other times. AT&T makes it simple and easy to sign up but you will receive endless bills in the mail even after canceling. Each representative gave me a different answer and my bill continues to increase even after canceling 6 months ago. YOU WILL REGRET USING AT&T WHEN THEIR ILLEGAL BILLING PRACTICES SHOW UP ON YOUR CREDIT REPORT. If you have AT&T good luck, if you're thinking about it please don't!

I was with them for 10 years and I never had a good experience with their phone support. Most recently I wasted over three hours on the phone trying to get my hardware upgraded, and stayed home from work for their technician on three different days. A technician never came to my house and each time I called there were different issues.

I will no longer be a customer for AT&T following today's experience. We decided to make a switch to Uverse and signed up for services to be installed today. My wife and I work from home and need internet service. I received email confirmation and moved forward with setting my cancel date for the other service today. This install was set for 11am - 1pm.

I've had AT&T for over 90 days. Signed up for Uverse. Found out it wasn't available at the time, paid bill twice in one month, and still don't have what was promised. Bills paid in full and no service! Keep getting hung up on and the runaround!!! I'm sitting here with my family with my bill paid in full and no service!!!

I used Brighthouse Cable in my home for years until they started to remove channels I actually watched. I switched to AT&T Uverse approx. three years ago and although the internet and telephone hasn't been a huge problem the TV reception couldn't be ANY WORSE. I often go weeks without watching television at all and pay for premium channels HBO & Showtime because a couple of time each month they show live boxing. Tonight was a night I had planned to watch Showtime boxing, and as ALWAYS the picture is either pixelated or frozen every two seconds or, as I'm typing now it's blacked out entirely with only the audio remaining.

AT&T provides probably the slowest and most unreliable internet I have ever used. I used them for a year and was paying $55/month for 55 Mbps. I never even got close to 55 Mbps. I usually was at a download speed of 10-13 Mbps. After that year, they actually wanted to charge me more for their terrible service. I immediately cancelled AT&T for Mediacom (Spectrum).

I have been an AT&T Uverse customer for several years. I was receiving decent internet service from them until I moved into my new house about 2 months ago. My new house is only a mile away from my old house, and I might as well not have internet service at all. The response time is awful. My kids can't play any of their games. I tried calling customer service several times, and they told me that there is nothing they can do to improve my service. You would think that being one of the largest communications company in the world, that AT&T could provide good internet service. I will be cancelling my service, and will be going to another provider.

I can't stand writing a bad review but this is just too much. When I called to order Uverse, I had a great experience with the sales guy. He was very nice and explained things very well. I asked about specific channels and was told that they would be included in my service. I was also promised all of the premium movie channels for 90 days for free as a promotion, thereafter needing to pay for them. No worries, right? Easy to cancel if needed.

After accepting the service offer for U-verse phone and internet package, they confirmed FIVE (5) installation appoints and have missed each appointment WITHOUT CALLING OR EMAILING TO CANCEL saying they have equipment issues. Then they reschedule saying the issues have been fixed then again, not show up for the installation. So, I have waited at my home 3 times for the appointments and after they did not show up or cancel, you call to find out there was some "issue". Worst ever! How could you ever trust a company like this? I would find any other company to go with! AT&T does not deserve to be in business!!

I bought an iPhone with the insurance about less than a year ago. I broke my phone so I called them to send a replacement phone using my insurance. I paid a discounted price since I had the insurance, however, they kept sending me "refurbished" phones. If you call it "refurbished" make sure it is actually working! Seems like they just clean it up, but they didn't thoroughly check if it was functional. They sent me an iphone piece of junk that didn't even work properly so I called again to have it replaced. They sent yet another piece of junk that malfunctions/glitches every few minutes.

I am a senior citizen living on a retirement income. At the suggestion of the Uverse customer service rep, I agreed to have them change my billing cycle so that it would align with my retirement income deposit. However, I was not told that in doing so that there would be a pro-rated charge added to my bill, so that after the cycle had changed my bill went from $256 to $545. I difference astounded me and I inquired as to the reasons for the drastic change and it was at that time that they informed me of the pro-rated charges that were added. I informed them that it was not possible to pay that amount at one time and a so called payment arrangement was made.

We paid our monthly bill as scheduled and on time. Our last statement does not reflect the payment and a late charge was added to boot. Our bank shows that the bill was paid and stamped with 'U-Verse' on the back of the check. We've been getting the runaround with them (U-Verse) insisting that we still owe them. As soon as our contract is up, we're done with that company.

They have right now representative in Walmart stores trying to convince people to get this service cable internet and phone or any of those and they ask for your driver license. They said is only to fill out something and not any engage at all. You can call them when you ready. Well just discover today that they do a credit inquire without my authorization. I get really angry because I'm not supposed to do a credit inquire until 6 month and of my score decrease they never told you and they never ask you and they open an account with AT&T without permission. That's what customer service told me today. When I call they only said sorry so if you to Walmart and they ask for your driver license please don't do that and let me tell you they ask several time until they convince.

Scammers. Beware, I have been with AT&T almost 3 years and they still don't notify me when charging me more. Every single year my bill gets higher and higher? I only have internet, it seems as though I am being forced to use their other services. I do not need their other services. This is a ripoff and I advice you to shop around before using them!

We have not had cable, WiFi nor home phone (yes, I still have one) services since Wednesday, May 16, 2018. I Called AT&T Uverse to troubleshoot the issue, was told a technician will be scheduled for Friday, May 18, 2018 between 4-8 pm. Well they were a No show. No call, so I called them to only be told the issue is with the main line and a Technician can’t do anything at this time. Really. You couldn’t call to tell me that. Well it gets better, rescheduled for Sunday, May 20, 2018 from 8-10 am. Called them this Sunday morning at 7:17 am to confirm, AT&T says, "Oh your appt. is from 10 am -12 pm." Oh no, it was scheduled for 8-10 am.

I cancelled my Uverse account in October 2017. I continued to get a bill from them for the service and my husband didn't realize it was cancelled so he continued to pay it every month as a good consumer. After realizing we did not have the service I contacted them. I was given the runaround for days speaking to various representatives. Finally 2 months after my initial contact they determined that they owed me $755 for charges I paid but didn't receive the service. My only charge now was for the internet which is $30 per month. I asked for a refund of the amount sent to me since that is an extremely large credit that I'm owed and would take years to credit to my account at $30 per month.

At&t along with Directv is the worst provider I've ever had. Internet always out and cable goes out several times a day. It's horrible. Once this contract is up, I will not have cable again.

Did not honor the gift card incentive offered as a new customer. Constantly had my service going out because of refurbished boxes. Had fiber and it was worst (way slower) than my coaxial installation.

This company has a history of adding hidden cost in the monthly billing; if you don't catch it in time, you wind up with hundreds of $$ in expenditures you never wanted; and takes weeks to rectify.

The product is good but nothing else is. Their online customer service is of no help. Neither is their in home agent. I had an issue with billing, I was not receiving what we agreed to, and the in home agent that we dealt with would not return my calls or texts.

I am not happy with the service or product. We lose picture when it rains hard. Internet is not fast enough. They keep raising my rates unless I complain.

I had equipment upgraded ever since my tv and 1 other is intermittent. It is constantly going in and out of its connecting screen. The first appointment to have it fixed is almost 2 weeks away. Not happy!

We chose to use ATT in conjunction with DirecTV (satellite). One person tells me they are the same company when we signed up and got one paper bill with a breakdown of payments to both companies and payments and charges as if one company but if we complained about something (MANY) suddenly they're separate companies. They never did get one function (can't remember what they called it now) of DirecTV to work which was the only reason I chose DirecTV rather than U-verse. I'm not paying for a faulty product.

I was with AT&T for a number of years, I left because I had a better program through T-Mobile. I heard from friends that T-Mobile was better and I’m happy there.

This is the absolute worst service provider I’ve ever had to deal with. My issues started 2 years ago when I tried to get a bundled service of tv and internet with Directv and AT&T. I called in and was quoted a price that to be honest sounded too good to be true. I asked the representative multiple times if the deal was true; of course he said yes then it all went downhill from there. I was told that I had to pay 2-3 billing cycles of regular prices for my services until it can be bundled to receive my deal. I agreed and got my services started. It’s been 2 years and I have never received my quoted prices which was suppose to be noted on my account but of course no representative can find that note on my account.

My internet service is extremely slow. AT&T keeps going up on the price but does not improve its service to loyal customers. I am about to switch to another service provider if the existing service does not improve or my bill lowered. This is an ongoing problem in a rural community I live in and all my neighbors who have AT&T would 100% agree with my review.

All of the satellite tv providers available to my area are all pretty much lousy! Signal strength is poor in my area for some reason and always has been.

Service is slow and weak periodically during the day and dreadful on weekend nights especially. During December the only times I could do any online gift ordering was before 5 am or after 1 am. Neighbors in my homeowners' association and another nearby neighborhood have reported similar experiences.

3 days without internet or phone, but customer service has no idea what's going on. They act like we are the only home affected when half of the town has no service. They never explain what happened. Their marketing is non-stop, but service is poor.

I have always had good service and problems solved easily. If there was ever a problem they handled very well. I go to the local AT&T store and they have handled everything I needed.

Internet speed is very constant and almost without fluctuations like other providers. Price is a little bit high but is compensated by reliability which is the most important thing.

They were pretty punctual on the installation appointment. Technician was knowledgeable and answered my questions which were numerous. He was patient and kind. I had never had internet before so he was very understanding in getting it all set up.

AT&T and DirecTV is worst. They are garbage. I've just purchased the service 12/2017. The internet is so slow. Each time I call to complain the customer service representative acts as if they cannot understand English language. Disconnect the calls. Every month before my due date the internet services moves so slow as if it's not working. But before I purchased the services the company made all types of promises. I will NEVER recommend AT&T services to anyone!!! They are the absolute worse.

I have to fight about the billing every year and have to request new equipment every year because it's never new. When everything works it's fantastic which is 90% of the time.

Have Dish now. AT&T horrible. Always transferred to Manila, P.I. Agents continued transferring me to 7 numbers. Over 100 in our zip code had no service for 3 weeks. Agents Very Rude. Will put you on hold for several minutes then disconnect. Agent in Manila one time spoke to someone in the room in Tagalog (their language) then disconnected.

Had several problems getting installation and wi-fi hooked up and going. One serviceman was excellent, next was just waived my problem off to an old laptop. First serviceman came back and resolved problem immediately.

They've been very responsive when changes need to be made. The modem had a problem and they came out the same day to replace it. My new internet speed is considerably faster, Also we use a VOIP protocol for our phone service and it works better with the new modem as well. We recently had a billing problem after we jettisoned DirecTV from our bundled service. Got our U-verse back and everything was handled professionally, although I did have a problem getting connected to the right department initially. Customer service sometimes goes to someone offshore, but if you request a supervisor they transfer you stateside and the problem is usually resolved.

Uverse always gives extra premium channels free for a year. They also worked with me to lower my bill from $218 to$141. I can really count on them. The longer you are with them the better it gets.

Sometimes using a particular ISP is not by choice, but because it's the only one. Having been an AT&T customer was a choice as opposed to Xfinity. However, while generally satisfied, AT&T is more expensive than its competitors with actual justifications for that premium. When it comes to customer service, AT&T is (at times) better, but not always. But if compared to Cox, then AT&T is definitely superior in all aspects.

Overpriced for product I’m receiving. Not the newest equipment or fastest internet yet priced at the high side. The channel selection is not large and the remote control is voice activated. The charges for incidentals has also increased over the years.

AT&T gears its lower priced options for Latinos, discriminating against non-Spanish speaking customers. Like all providers they, fail to take care of the customers they have and focus on new business. Inherently a flawed business plan.

AT&T service has gotten much better over the years. Customer service is excellent. Call back and follow thru is superb. Installation is spot on as well.

Unfairly crams expenses; rude retention staff; condescending... suggest you reduce services rather compete with others on price. Carved out Epix station when introduced despite my plan having everything... had to reverse engineer a way to pull it out of my everything plan so that I would have to pay more if I wanted it.

My experience with AT&T prior wasn't very good but my experience now is. They have excellent programming and cost. On a few occasions I had problems paying my bill but now I have help.

Our installer was awesome. Clearly knowledgeable and intelligent. He identified some issues that we would never have recognized and corrected them without having been asked. The negative is their phone customer service. Rather obviously not located in the U.S. and while courteous, not particularly helpful. They stick with their script as if it were velcroed to them. You are up against a wall of limited capability. Enough to make you want to pull your hair out.

Have been with AT&T Uverse for 9 years. The service has been good and fast. Decisions are made quickly and help arrives on time when required. Connectech for internet problems is a must. I would like it even more if it were less expensive.

AT&T lie to you about the bill, service, and reason that service is bad. They never call back. Only a machine, wear you down, transfer and hardly ever offer a refund, mostly will give you more stations.

Installation was done in a professional and clean manner. Speed is great and never a problem. I will recommend AT&T Uverse to all of my friends.

I've had lots of billing errors, the TV is way overpriced and the service is iffy. Sometimes you get someone in a big barn in India where you can't hear anything they say due to extreme background noise. It is best to call during American business hours, but the service tie ups occur mostly in the evening at prime time.

Replaced Comcast with AT&T when it became available. Costs are comparable for both companies but AT&T provides fiber optic and a much better DVR and remote which are much more intuitive. AT&T billing is less complicated and they do not go into your monthly billing, increase prices, as well as change equipment you have. The only way you find out is your current bill. Was a thirty year customer due to no competition.

Too often the internet portion of our Uverse internet runs slow. As for the television portion, there are way too many infomercial CHANNELS and they count in the number of channels I purchased.

I canceled my service at the beginning of March after moving and was told that I would receive instructions to return my equipment. I asked what would I do if I did not receive instructions and got a complete non reply. They then proceeded to charge me 2X my bill for THREE MONTHS when I decided to call to find out what was up. I was informed that I was being charged for my equipment and that the auto pay I had set up took three months to cancel. I’ve been literally paying for nothing for three months. I assume that this goes into an interest bearing account and they are making money off of my money which I did not authorize for them to take. I was not informed it would take any time to cancel. They said I would get my money refunded next month and I could just drop my equipment off at a UPS store if I tell them my account number - which the first guy could easily have shared with me. But this is borrowing my money without permission AKA THEFT.

I have been with AT&T for several years and have had no problems. AT&T has been very reliable. The router was struck by lightning and we got the replacement in two days. The customer service is very good.

Prices continue to increase despite minimal service/channels selected. Being on a fixed income makes it difficult to pursue the choice selections. It's also frustrating when each customer service representative has a different answer to the same questions and concerns.

We pay a lot of money for little speed. I would love to do something different, but we have few options. Can't wait to change to something else once we get a better option.

We are stuck with AT&T service because of DirecTV, which service stinks! Put a cloud in the sky and things just quit. Not too encouraging, especially during a heavy storm! Don't buy!

This company is the worst in the world. Their customer service always say "don't care" and tell you to go elsewhere. You should train the employees much better but they need to have respect for the customer. It's because of us why you're still in business and your employees need to know it's because us why you still have a job.

Unfortunately the company and its representative are all “bait and switch”. Beware you final bill for installation. It will NOT be free or as promised. You can call and complain and each “supervisor” will assure you that the unknown charges will be corrected - but they won’t be corrected EVER! If you don’t pay them your services will be turned off. Avoid AT&T if at all possible.

After the hurricane last year which destroyed most of our land lines the AT&T service trucks vanished for about 3-4 weeks. We finally got phone service back after 3-4 weeks! But they did credit my account with about 3 weeks service after I requested them to.

AT&T was a hard company to deal with. First I had a real hard time getting it, then we moved, from lot 72 to 62 (very short distance,) had internet there for 2 days. They shut off. Said it wasn't available here. Had to fight with them for weeks, and several calls before we could get it back on.

The internet is slow, slow, slow! Telephone bills keep creeping up a dollar or two at a time. Back in the good ole days rates were regulated. I guess that is no longer the case. If you combine these small charges or a year's time and you have 1 million customers paying that 12 times a year it amounts to a healthy piece of change.

Hard to get through phone chain; prices on internet climb when used over certain amounts. Website difficult to maneuver such as cannot get to where I want to go.

The reliability of AT&T has been great, their customer service is stellar, their technical staff courteous and knowledgeable. The speed is totally dependent on what you choose and what you’re willing to pay. Updates, new products and services are offered often.

Best of the services available to me. A bit too many dollars though. Had Time Warner twice and had nothing but trouble with this and that. It was evident that TW didn't give a **.

I have been having very poor internet service for the past 6 months. Techs from DirecTV and AT&T has been out to no avail. It will work for a few days and go back out. I have to argue with the customer service rep before he agree to send someone out to take care of the problem.

When you call for any concern or question, you continue to be transferred from department to department. I have always had to carve out about 3 hours with any phone call to AT&T to deal with my concerns. Long time customers don't get any of the pricing offers and continue to have payment increases. You always get different answers from different sources when asking about contracting. All services (phone, TV & Internet) always have different contract time-frames, so you have to stay on top of things to watch which ones with be deadlined.