AT&T Internet Reviews

We live outside the city limits and the speeds get very slow. Video streams are constantly buffering. Other than that service is OK. But we would like to see more service providers in this area to have other options.

AT&T installed service incorrectly and LIED about service. VERY unreliable (supposed to be 5, we have documented for 11 mos an average of .5-2). Cannot watch a show at 8 pm. It is so bad. Forget about customer service- RUDE, ignorant, unhelpful, cannot repeat reason for call and cannot recognize or fix problem. HORRIBLE company. Plus side-service technician agrees, tries to help.

I have been with ATT for a number of years and they have been better lately... I tried Comcast and do not like them... AT&T will offer many good discounts if you tell them how you feel. I have Directv now and am very pleased.

We switched from Spectrum back in the fall of last year (after countless prices increases and speed issues) and have been very pleased with the service so far. No complaints or issues.

AT&T is garbage. Just spent 2 hours being bounced around between AT&T and DirecTV trying to fix a simple issue with my Directv programming. Since I’m “privileged” with the newly converted Directv account to the AT&T service, no one knows how to help and where to transfer me to. Finally got to the RC1 technical support department, took them 2 minutes to say they “maybe” fixed the issue after I had will be resolved within the next 24 hours. I requested for a number to direct the RC1 department, but they denied and said to call AT&T customer support and they will transfer over to RC1. I’ve been with Verizon Fios, Dish Network, Cable, etc over the years, but never have I’ve been too upset with a service.

It's difficult to figure out which number to call for specific product or support. Many times I have called and been forwarded to the wrong area numerous times.

AT&T 1st called my home offering me a higher speed 24 Mbps DSL internet service from UVerse more than AT&T's equipment limit to handle that highspeed DSL internet service. But all I got is taxing unreliable service. AT&T hasn’t been very truthful about my DSL internet service, and I had to make several phone calls, internet chats, and tweets to get AT&T to tell me truth about my DSL internet service. After AT&T told me the truth about my service I had before is no longer available in my area, and they offered me a measly 10 Mbps on 1 pair of wires without telling me instead of 24 Mbps 2 pair of wires in which I had before, and AT&T took a step backwards in rendering me DSL internet services.

I couldn't get a reliable bill from Xfinity each month so changed to ATT, speed isn't the greatest but my bill is one low cost every single month without issue!

I find this internet provider to be the fastest and most service worthy from any others I've tried. Tried DSL and cable prior to this provider and was very disappointed. Thanks ATT for the fiber speed and awesome service when needed.

"Upgraded" my home internet in November, it worked slower than our old internet service that no longer even exists. I've sucked it up because I'm under contract and dealt with paying for internet that works one day, then won't work for the next 3. I called a month ago because their system won't let me pay my bill online, I get the reminder e-mails, click in and it tells me my services are cancelled. I call to get this fixed and the representative was not understanding what I was saying (spoke very little English) and kept telling me I have services with AT&T, "Yes I know I have services. It's my online account that doesn't work!" I asked her if she spoke Spanish, she said yes and we were finally able to communicate (just barely still).

It's slow and it cost too much and at times it will even freeze. I pay 68 to 70 dollars a month and ATT states it is unlimited data but warnings keep showing.

AT&T offers a bundle which provides internet, tv and landline telephone service, but I wish it would treat long time customers as well as new customers.

Ordered what I thought was high-speed but installer told me that it was not in fact and would be too slow for my needs so I cancelled immediately and ordered Xfinity. Hours of phone calls later, being rerouted all over creation, still getting bills 4 months later and dreading trying to deal with them again. I use AT&T for my cell phone with no issues but this internet situation is truly a nightmare from customer service standpoint.

I have all my service bundled with AT&T and the cost of my WiFi is too high but the other services are more reasonable. I lost my phone and since I had the insurance they replaced my phone practically overnight. The landline service drives me crazy because the built in answering machine takes over my regular machine and changing it online is complicated.

I changed from DSL to Universal services on 12/18/17. I didn’t get service until 02/22/18 because a line had to be dug up behind my fence. I was told that my monthly bill would be no more than sixty-six to sixty-nine dollars a month. We had NO service from December through February. I sent sixty-eight dollars to them on March 15, 2018. This is April 20, 2018 and they have sent a bill for $198.92. Service was restored on February 22, 2018. I am getting absolutely nowhere with them!

I have no issue with the AT&T's internet service except at times it is very slow. My issue is with the TV (U-verse). Daily I have issues with it which almost always requires a reboot. The DVR is a old model, but AT&T does not feel it should be replaced. Calling Customer Service never helps as the associate advises to check connections and reboot the system. Their knowledge is very limited. But whenever a technician comes to the house, they are always very knowledgeable and helpful.

AT&T deactivated my service by accident. Now I’m trying to get my service back on this past three days. They assigned tech to our location and tech didn’t even show up loool. This company is total joke. They provide false service, they lie to customers and extort your money for their own mistakes.

My husband and I switched from Sprint and Verizon to AT&T in November and did a trade in on our phones to get the iPhone X. We were told about our trade in cards and how it works and because the iPhone just came out they would have to order it. So we waited until mid December and received an email that our order got cancelled. My husband went into a store and they couldn’t figure out why they got cancelled however wanted to do the switch right then and there and didn’t want to wait any longer. He was at the store for 3 hours while they cleared up the issue that we never received the phones and that he could open a new order in store. I went to a different store closer to home where the other store called and reserved a phone for me to pick up. I went to the Irvine Market Place after work to switch over and again had nothing but problems. I had to explain the situation over and over again.

AT&T for internet is by far, hands down, the worst internet service provider I have ever used. And I pay extra for faster connection! Most of the time I have to connect to my wi-fi through my phone because that is more reliable but kills my phone. It's bogus that my wi-fi is "looking for networks" more than it manages to stay connected to one. Who knew T-Mobile cell phone service would connect better to household wi-fi than AT&T U-verse. Where I live, I don't have the option of any other service providers. It is definitely one of the huge motivators my family has to moving. Thanks, AT&T U-verse for being the worst for internet. I will never use their company for any other service for the rest of my life. I will also tell everyone I know about the quality of their service. Funny thing is when I do tell them, everyone already knows. AT&T, YOU SUCK!

I called to cancel TV service and asked just for Internet. They said the bill for internet would be $60 alone instead of $30 in a bundle. I said OK because it was still lower than my bundled bill. The rep then said if I wanted TV, she could add it for $5. $60 for Internet (not taxed) and $5 for TV which is taxed. Then I get bills for $30 internet and $35 TV. It adds up to the $65 but the taxes on $35 TV service is over $11 instead of taxes on $5 which would be a dollar or a bit more. Over 30 minutes on the phone and I was told that no one could make that offer and too bad. Pay or face termination fees. I’m now going to have to pay 12 months of overtaxing totaling around $120 which doesn’t sound like much unless you’re a disabled widow and live on social security and a tiny pension.

Okay, where do I start? Lets begin by saying we've had AT&T U-verse for nearly 10 years. For the first 5 years or so everything was great. We had the U-200 plan bundled with internet with 24 Mbps down, paid reasonable prices, had little issues with the equipment. Later on AT&T contacted us and suggested we upgrade our equipment. It all went downhill from there. We got a new DVR and two wireless receivers. Also upgraded our internet to 45 Mbps. When the DVR recorded shows it would sometimes be chopped up, to the point where it was unwatchable. The wireless boxes would lose signal from the access point AT&T provided, and finally the new gateway would reboot several times a day. We didn't really bother with customer service at this point because in the past all they would tell us is we need to send a tech out and charge us for the fix.

I live with my elderly father who has AT&T internet. On Friday 4/6 the internet started going in and out. By 4/7 we were completely down. I had just had major oral surgery. My father called AT&T worked through a few things with the tech. Thought it was resolved. A little later we discovered it was not. Called back, tried again over the phone, did not help so set the earliest appointment which was 4/11 4-8. So I get off work at 3, pick up my dad at the hospital, race home and wait. At 7:50 pm I get a text they are not coming, need to reschedule. Soonest appointment is 4/13 8-12. I explain about my father's hospital appointments every day. I would not be made available until after 9. Response was I can make a note for tech of my concern not we will make this convent and schedule it after 9.

On February 8 2018 we receive a bill $290.00. I called and after 1/2 hr. ATT agree to reduce the bill to $233.53. We were also told that our bill would be $191.15 for a year. Now our bill was to $221.03 ($30.00 over). They claim now that it was a temporary promotion. The so called customer loyalty dept. said that the bill was $191.15 without taxes. Could not tell us how much the taxes were going to be because the customer services agent we're talking to was in Las Vegas. She was rude and unfriendly. I was on the phone over 40 minutes. Talked to 3 different people.

I switched all my services to AT&T and it's been nothing short of a disaster. I wasn't happy with Time Warner (now Spectrum) which I had for home phone, internet, television. I decided to switch to DirecTV & AT&T internet (U-verse) and I also switched wireless for the bundle. AT&T did not deliver on the following promises: AT&T did not honor their "pay-off existing devices". I was sent to collections by my prior provider and still no resolution from AT&T. Even worse, they told me "do not pay the bill - they will handle it" - you can probably guess how that went. AT&T did not "break-up" with my prior providers (Spectrum, Verizon) and I ended up paying 2 more months of each redundant service. AT&T is not able to consolidate my accounts and/or billing across services - I went from 2 bills (spectrum/Verizon) to 3 (all AT&T).

A bill of $279 for service that was installed for no more than 2 to 3 weeks last year. Technician admitted it didn't work correctly when installed. 30 day trial. $30/month. The cable was taken away by AT&T people before one month of service. Modem was mailed back via UPS as per instructions. Zero Stars for the experience.

One last contact concerning my problem was all that was needed to find a fix; fiber optics. The technician installed it, took a little time, but now I have problem free connections on all of my devices.

I received a second email from DirecTV today and got an additional $200 card, making the sum so far at $300.

I was misled about the service that was offered. I told them the exact speeds I needed to do my work from home, they told me they could offer those speeds. I already get 1 upload speed with Xfinity prepaid and it is not enough, why would I go to the trouble of switching to the same speed that is not enough. I got bundle/internet, phone, tv. She said she was sending confirmation email but tv is not on there but it is ordered. It was not ordered, so I ordered and service rep told me to sign permission to have satellite installed knowing the office might not allow satellites. They sent out installer for phone and internet knowing they did not offer the speeds I needed. The installer just happen to be honest and told me what the speed really was. The AT&T reps were going to have me stuck into a contract had the service been installed and I would not have been able to make a living.

AT&T is literally the WORST internet in Knoxville. DO NOT order their services under any circumstance. I was roped into their service with a promise of my total bill being $65/mo for TV and internet. Instead, $172 is my bill this month for JUST INTERNET. On top of that, I'm getting average speeds of 2-3 Mbps, when I was promised 25. When I called them to tell them about it, they said they would send a technician to fix the problem free of charge. When the technician showed up, the speeds happened to be normal so they said just to contact them again if it slows down and left. Then they charged me $100 for "repairs." I've been on the phone with them for nearly an hour, being transferred back and forth between departments and 0 questions have been answered. This company is a JOKE.

Called AT&T on Sat. 3-31-18 to have HD turned on for my plan. Told it would be turned on by 8:00 p.m. that day. It never came on the whole weekend. Got online Mon. 4-2-18 and did a chat on their website. They said they saw an error and corrected it and I should have it in about an hour. Still didn't have it by Tue. morning. Called again on Tue. morning. Said they saw an error and they would work on it and call me between 4 and 5 that evening. After no call back I called again and they saw an error and would check and call back. They called back later and said that they had some error and couldn't turn on HD. I asked if they would fix the problem and they said it was a problem in my area and they didn't know when it would be fixed. So I have no HD on my plan and they wouldn't say when OR IF I would have it.

My service was scheduled to be installed on March 31st, in the afternoon. The technician called said he was in the area can he come earlier. I said, "Sure. That would be great." After an hour and a half he said something was wrong with the signal to my unit and an engineer would have to come out and fix it. Hopefully they can get it done today if not tomorrow. I said, "Tomorrow is a holiday. Are you sure someone would be out," he said yes.

We are extremely dissatisfied with AT&T Fiber. The internet service is totally unstable and the speed is really unacceptable. I called customer support and got bounced to 10 different people and not 1 person was the right department. I finally hung up. I am 100% disgusted with being bounced from department to department with not an ounce of help. My service with Time Warner was better. I will be calling to go back.

I ordered Uverse online and got a confirmation email that the order was "completed" and the tech would arrive on Sat between 1 and 3pm for installation. I called customer service (844 855-1539) to see if I could bundle the new order with my existing service (Internet), but was told there was a "conflict", and the order wasn't going to be fulfilled. I then had to spend 57 min, 35 sec on the phone with Edgardo (AT&T agent) to resubmit my order and installation appointment again. Now, instead of conveniently installing on Saturday, I have to take off work on Tuesday for the installation.

NO consistency in billing and HORRIBLE Customer Service. I have called AT&T 5 months in a row to get my bill corrected. Each time there's a different resolution with a different plan for a different price. But when we hang up they tell me that whatever the fix was in good for a year. Today, my bill was wrong again, of course. I called and AGAIN the supervisor said the internet package they gave me last month for $50 month can't be continued. So, they can either increase my bill by $10 AGAIN or to lower my package. UNACCEPTABLE!

Do not get internet from AT&T, The worst quality ever. They are proud of nothing, literally nothing. Two times disconnection of internet in two weeks, and when I asked them to solve the issue they said, "Next week we send you a technician." And they don't care what you want to do a week without internet.

Was watching bball on my laptop and it streamed one tournament game fine, then the Michigan bball game came on and it wouldn't stream. I'm sick of slow internet, it never streams good for games I want to watch. I don't know why I pay $40 a month for this junk internet.

I have been an AT&T customer for 15 years. I have had repeatable issues with the same store and customer service due to lack of proper training of the staff. I’ve had a salesperson activated the wrong line to the wrong equipment. Took over 3 days to correct issue because no one could figure out how the salesperson even did the transaction. Customer Service was horrible until I finally reached a representative after talking to 3 other people who then spent over 2 hours fixing the problem.

I called March 12 about to editing my payment arrangements. It was a fight with the first customers service rep about combining my 2 payment to pay it all on April 6. But finally the second person I talk to was able to make it where I can pay it all on April 6. On yesterday I turn my TV on and they cut off my TV and internet. Here we go again for Round 2&3 with ATT. But they are claiming there’s no record of my payment arrangements to pay all on April 6. I told the lady 20 times I spoke with rep and they said that I got until April 6 to pay it all.

My experience with AT&T started with my install date on 3/9/2018. The tech arrived to my house at the agreed on time. Then started the 5 hour nightmare. There was a problem with wire in the street the next block over. I was told they would fix the street issue over the weekend and be back on Monday to finish the job. I met a man on the repair crew on Saturday morning. He told me that he had good signal all the way to a box in my backyard. Easy right? Oh hell no. Today it's 3/20/2018 at 5:00 PM EST. My service is still not hooked up. I've called, I've tweeted @ATTCares. I have nearly 9 hours of wasted time with them trying to get a simple hook up done. This has been a classic example of what NOT to do to customers. If it's not installed by 5 PM tomorrow, their stuff is going on the porch.

I've been a customer with AT&T for close to two years and as over the last few months I have had several issues with their service (and lack thereof). I called them, they sent a tech out, and shortly after the tech left the issue with internet came back. Also, when I called them for a 2nd time on Thursday they said a tech will be out on Saturday. The tech never showed up. I called on Saturday and they weren't able to provide me a day and time when they could get a tech out. Enough is enough. I called today and requested cancellation of my service and they stated I will be charged $300.00+ to cancel my service. I tried explaining to them that I don't have service nor did their tech show up. I give them a "F" in grading their customer service.

The Internet service is horrible. When I called, all they could say is that this was the highest speed they can provide in my area. Also, they were charging me a $150 fee for terminating my services. Horrible company, poor quality, and poor customer service.

I was told they would take from my account 132.00, when in fact they are tryouts of to take 232.00. When I called customer service, they told me it was nothing they can do. Just pay and that it wasn’t actually speaking to ATT just a CLC rep and her information wasn’t accurate. Smdh.

We have just started with DirecTV/Uverse in November. We switched from Cox Cable after 12 years. This was the BIGGEST mistake we could have ever made. I have NEVER had so much incompetence, unprofessionalism, irritating, and downright RIDICULOUS service in my life. We have tried to not only rectify the issue SEVERAL times. We call to cancel the service today and got hung up on by Ruby twice... then I get on the phone with another agent to be asked and given him our account information AFTER verifying through the IVR and waiting on hold for 30 minutes that I will have a supervisor call back.

STAY AWAY FROM AT&T. I listened to some people whom told me to go to AT&T for cable tv and internet. On 01/06/2018, DirecTV was installed. Additionally, I had got the ATT Internet box 01/12/2018, and received a bill for internet two weeks later. Didn't even have the internet a month. I had on 01/05/2018, signed a contract with AT&T on the promise I would get certain channels on the level I had chosen, and to make sound so great and get me to sign the contract, an ATT representative told me I could bundle my internet, DirecTV, and cellphone, and receive discounts, as in 5.00 off the internet, and 5.00 off the tv, and probably adding my cellphone 5.00 off that as well. Nope, that can't happen. 1st I called and talked to about 10 different people, to no avail. Then I turned them into the BBB, and finally a woman called from the president of ATT and attempted to resolve the issue.

I have been a Uverse customer since 2008. Initial installation was botched by a technician and it took a year to remedy that situation. From that point forward, there have been substantial rate increases despite being guaranteed no rate increase by ATT representatives. To say they are disingenuous is an understatement. I have sold my home and plan on using a different provider. I cannot in good conscience recommend ATT.

I signed up for AT&T internet along with a bundle package for Directv. After confirming my new address with the agent multiple times, they still sent a service installer to my old address. After spending more than 6 hours on hold with 5 different reps, I was finally able to get my Directv installed but AT&T scheduled my internet for a later date. Once my installation date came around (almost two weeks after I originally signed up) the installer was 1.5 hours late to his appointment. I live in a gated community and he sat behind the gate for less than a minute before cancelling my install and left me a voicemail that he couldn’t gain access. I had given them my gate code more than 5 times over the phone and they still couldn’t come install my internet service.

I would give ZERO stars if I could. I have Internet 18 with ATT Uverse and my bill has increase to $65 from $46. I chatted with an agent who told me that if add DirecTV Now to my service, I will have a discount and my bill will be lowered to $40 + tax for the same speed. I added DirecTV Now and after that a new bill cycle, I still do not have a discount. I contact ATT agent again through chat. They kept transferring from agent to agent saying that they have access to fix the issue. I chatted with 9 agents wasting my time. Finally they told me to call the Department of loyalty over the phone. This ATT is the worse service ever and everyone should stay away from them. Also, they arbitrarily increase my bill adding more equipment fees. I am looking to a different internet service provider now.

Two years in, I can honestly say that the biggest mistake I ever made was in signing up with AT&T in the first place. We were DirecTV customers and so got wrapped up in the whole "bundling" thing. We bought into the cell service and the U-verse DSL, since we live in Mississippi, and apparently, real Internet hasn't made it to this part of the world yet. Many times, with every single device in the home turned off, we still will be unable to stream a movie. If cell phones are turned on with wi-fi on, the wifi that the cell pulls will bring the system to its knees. We're on our third modem in a year. We've had techs at our home four times, now. The customer service agents are NOT American, and if you wish to be connected to an American, be prepared to spend another 10-15 minutes on hold.

I had AT&T Uverse for 8 years. I found customer service to be rude. They offer a good rate to get you to sign up and they keep raising your bill until you no longer can afford it. After checking their regular rate is about 50 dollar above the standard rate for other TV services in your area. I do not recommend Uverse to anyone. If you go on their site to complain you end up getting banned from their site. Service freezes all the time and is not worth the money you pay. I tried calling and emailing to see if they could lower my rate. They were rude and told me if I do not like the service to cancel. That is what I did.

AT&T Uverse services are completely worthless and if I could give less than one star I would. If you have options stay the hell away from AT&T. The service is horrible. I have had 5 new modem boxes and the problem still persists. I have to restart (unplug the box) at least three times a day or more. The internet is slow and takes forever for a page to load. I had friends that warned me about the poor and crappy services. I am currently looking for another provider and if you want to save yourself from constant frustrations, DO NOT CHOOSE AT&T... RUN AWAY!!! STAY AWAY!!! HORRIBLE does not begin to describe their service AND you will pay way too much for unreliable service.

I have had AT&T Uverse bundle for two years. It's terribly overpriced (~$150/month for basic internet and network TV), but dealt with it. Now I'm moving, and of course they make it impossible to even cancel their service. I made the extra trip to their store just to get it done in one fell swoop and they won't take my equipment or process my cancellation. When I moved across states and changed to AT&T from Comcast, Comcast processed my service cancellation AND took the equipment at their store in MN, when my service was in MD. With AT&T, I'm trying to cancel CA service in CA and they won't even do it.

This day has been a nightmare, a day in AT&T Uverse Hell. You can't cancel your service by logging into your AT&T Uverse Account. So I tried calling them and they start ask my what my pin number is. I have it written in the folder they gave me when they set up the service and they tell me that's not my pin number. OK then on to the security questions. "Whats my favorite restaurant?" I never on any site choose that as a security question - never ever! So then they say they are going to call my phone so we try that and I never get a call. So who was in my account screwing with it? ATT?

I upgraded my internet with AT&T. I still can't get wifi service in my office and living rooms. I work from home and need reliable service. I've called AT&T and I had a technician out. The technician was great but limited in what he could do. He did give us a new modem and extender and said it may help with insuring the internet can be received throughout the house. It did not solve the problem. Customer service online and via phone has not been able to resolve my problem either. I don't have a large home and it's one story. I'm amazed how poor AT&T service is. It's made it difficult to work. And when more than one person is using the internet, we must all be together right next to the modem which is hard given the nature of my work. I've been a customer for over 18 years. Sadly, I'm looking into other services. AT&T does not value current or long term customers. They have poor service and can't support their product.

I applied online for internet and Uverse service for my second home in another city. After giving all my information, I was informed that I had an outstanding balance from ATT, according to my credit report. They checked my current account and everything was current and nothing came up. They gave me 5 different toll free numbers to call and NO ONE could help me because they could not find a record about any past due balance. I'm freaking stuck now because that balance shows as pending on my credit report but no one can tell me what it is... I have been doing business with ATT for at least 15 years and they still cannot give me information. Then they transfer me to someone in the far east that I had a lot of trouble understanding.

I've had AT&T service since November 2017 and had 6 technicians at my house and replaced 5 boxes. They are never available the next day. It's always at least a 2 day wait. AT&T has new service in my area so you would expect the equipment to be new. The internet and telephone service is good but the U-Verse TV service is horrible. I just spent 45 minutes on the phone with customer service resetting the modem and the TV boxes and now have to wait for a technician on Friday. This is horrible service and I'm paying a premium price for this service.

We have had a horrible experience with AT&T U-verse and DirecTV. The company promised a discounted rate if we switched to U-verse and combined our high speed internet and satellite service. The company never combined the services and we were overpaying for 9 months. Each month they promised that within 2 billing cycles the problem would be corrected and reflected on our charges. But it was never combined. They claimed that it was never done properly but that they were fixing the issue. To this day they never combined our services and we never got the discounted rate as promised and it's 10 months later! When we call they say the same thing that it will be reflected in the next billing cycle.

When describing the service I received from AT&T the first thing that comes to my mind is they should be banned from selling their service. I was promised a certain amount of internet speed what I expected was less, but I was aghast to find out that with the top of the line internet bundle with a maximum speed of 50 Mbps ran at 5 Mbps. Occasionally as well it would stop working for days which I still was charged for. Then one month rolled around and my bill totaled over $400 dollars.

We have 2 adjoining properties with 2 separate Uverse accounts plus multiple mobile phones. Before meeting Armon ** at the SW Freeway location a couple of days ago, I would have described my experience in dealing with the AT&T system as one of the most frustrating and unpleasant things I’ve ever done. I despised our dependence on AT&T. Our situation was complicated and trying to sort things out and make any changes was near impossible. Armon listened, understood, and worked through the issues, spending multiple hours with me, doing the homework, calling me back, doing more research, confirming costs with me again, and scheduling the work to be done. I have never experienced with AT&T such follow through and grasp of the process. And he cared. To say we are impressed is an understatement. He is remarkable and he deserves a gold star. Thank you Armon!

I have had AT&T Uverse for almost 10 years. The level of service deteriorates every year! We've endured internet that drops every few minutes. The parade of technicians averages 5 per year. The Wi-Fi signal for my neighbors remains stronger than ours. Currently television signal has been terrible last few months even with new modem culminating with 5 mins of TV to 10 mins of pixels or NO signal. I'm done. Cancelling service and sending equipment back.

AT&T is terrible. I do not write reviews but I have had so many issues. I am done with this pathetic excuse for a company. 1) Customer service is terrible. I spent 3 weeks after Hurricane Irma without service. Yes, a hurricane, but why did every other provider still have service??? I called multiple times, got sent to the highest level, have the emails to prove it, and nothing. Pathetic. 2) Streaming service. Are you serious. I cannot stream any local network on my phone except NBC. I pay $160 per month and I can’t watch CBS, ABC or FOX on my phone?!?! Ridiculous!!! Get it together and let me stream local networks! Sad...

167 a Month for TV - Don’t believe in the promotions and discounts given. The plan will be $115 but they will tell you it is 165 but due to signing up, you get a $50 discount for 12 months. It bogus. If you want out, good luck! You have to pay fee if your contract is now up. However, this is very one sided as they can increase their prices whenever and however they please. When you call customer service, it will take up at least an hour of your day. The one and only time I received someone domestic on the phone on 1/17. He was Professional, courteous, and understanding. Truthfully I want to hire him. I feel bad that he has to work for such a dishonest company. When complaining calls are continuously disconnected without any follow up- no explanation for price increases. It’s truly unethical.

A sales rep came to my door and offered a great price and gave me reasons why my service would improve. WRONG. I can no longer get my AT&T email through Outlook or on my Android phone. I lost service for both at the same time. I called India errrr I mean "Customer Service" and after two calls and an hour and a half, on the third call I demanded a Supervisor. She told me that the first line reps are only capable of basic troubleshooting and that I had to buy a service plan for $15.00 per month if they were going to help me any further. They only follow the script, they do not listen and are all trained to say "No Problem, we will get your problem handled". So needless to say it is 3 days later and still no resolution because it is not their problem.

Been a customer for 15 years and for the past 2 years been having nothing but problems. Every day I get signal lost so I have to troubleshoot and reboot. Had someone out last week. He replaced inside & outside lines and said to call him if any problems come up. Problems started that same night so I called him, no callback. Called his manager listed on the card a couple times no calls back. I have an appointment for tomorrow and it’ll be the same thing. When I talked to a tech on the phone he told me to do the speed test while the person was out and not to let them leave until the numbers are around what he told me.

Every time my phone rings my internet goes down. I call for support and they come and fix it and try to charge 85 dollars for an technician to come to my home and fix it. Never in my life have I had such a bad experience with a company. They should be shut down.

They don't ever tell you what's wrong with your poor service, when you call you are placed on extremely long holds just to be connected to another three more representatives that had NO CLUE what you talked about on your prior conversations!! It's horrible & they will not do anything to resolve the issues. Just a POOR ** COMPANY ALL AROUND! & they link your accounts together without your permission just to tell you when you call they have no idea why so now your call is getting redirected again! Don't you work for AT&T?! But have no clue about this service. Linked accounts are harder to be look up. I really hate. I left BUCKEYE BROADBAND for this BS SERVICE. NEVER Again & you can't leave. No stars. How lovely these people don't deserve not 1 damn star.

I decided to give AT&T a try because they offered a really great rate for cable and internet. So I dropped my existing provider and set up the installation appointment with AT&T. Over 3 weeks later now and we still have no internet and no cable. They claim they have been trying to drop some fiber line and have had difficulties. Several times we received text notices that the line was dropped and that a technician was coming out to complete the installation. We took work off each and every time and no one showed up. When we call customer service, they tell us the line is not dropped yet and they keep giving us the run around as to when it will be done.

Have been with AT&T for years and their billing has never changes. You talk with a rep. and agree on a time frame of 6 to 12 months and you lock in the price for that time. I have ask them to email me a contract for the agreement and they tell me they don't give you a contract in writing. After receiving a monthly bill for the agreed amt for 3 or 4 months you get a bill with an increase on $30.00 to $40.00. WHEN you call AT&T to ask why the increase they tell you all kinds of reasons. They even told me it was a TAX INCREASE...WHICH when I said that was not true. They changed their story and said I only had a contract for 3 months. And it was over. After I threaten to cancel them they found a SPECIAL PRICE.

Customer Care is the most pathetic attempt of pretending to resolving any issues a customer may have. You the customer are always wrong and AT&T is always right, I made a payment with one of the associates over the phone and was given a confirmation number. I later received a shut off notice and called to verify the payment was made and gave the confirmation number I was given at the time of payment and it could not be found. So I was charged a $35 late fee when the payment was in fact made on time but somehow dropped by AT&T!

My parents house burned down in the Northern California wildfires late last year. They lost everything and barely escaped with their lives. Turning off their various accounts, since the house was gone, wasn't a problem for every other provider except AT&T. In trying to close their AT&T account, AT&T insists on having them return the equipment. Even after telling various reps that the equipment no longer exists since the house burned down, they still want the equipment returned. Clearly, if the equipment existed, it would be returned but it's now ashes that have been hauled away by FEMA.

I would've left a 0 but you can't. I was a customer for 2 years (consecutively) and when I went to transfer my service everything went downhill. First, the internet only worked for one day after it was transferred. I called the tech to address the issue, it wasn't. Then I contacted them via Twitter, no response. Finally I got a response (after four days of no service) and they said they would get it fixed and give me an upgrade at a discounted price. Then the internet was fixed after another two days. I was finally getting service but the upgrade wasn't done. I contacted them again for the upgrade and they said that they can't give it to me. They transferred me to several departments and finally they said they could only offer a small upgrade. So now I have cancelled my account. It's not worth spending all the time trying to get crappy service to work.

Go to a different provider. The AT&T internet service is awful. I am referring to the signal. The actual thing you pay money for not customer service. Both Ethernet and WiFi. Check the records of my account. I have been in constant communication with the company tech support. I have had a terrible connection since Dec. 2017 and NO ONE from AT&T can help. Not over the phone or 2 home visits. This is unacceptable and disappointing. 1 ⭐ rating. STAY AWAY.

Free HBO with plus acct. The message below is what I get, even after talking to ATT for hours. Not all at once but 1 hour today, 2 hours yesterday, 2 hours another day. It just never ends. "Oh no! It looks like that mobile number isn’t eligible for our limited time offers. (Error code: 43407) Upgrade now and qualify for EXCLUSIVE SAVINGS." Have wasted hours online with chat and still no service. They have verified acct is eligible but can't stop lying to me about the fix.

I had a bundle with DirecTV and AT&T for T.V. and internet. I had TV service the first month I had service. After that the leaves grew back on my trees and I had no signal. I paid for DirecTV for 8 months without having any service. In that time I had 3 different techs come out and tell me that there is nowhere that they can move my dish to have signal and that I will need to cancel my service. I already knew this but every time I called to cancel the people said we will send a tech out see if they can move the dish. First they tried to charge me every time to have someone come out. Second no one wanted to cancel my service. No one offered to take the money I have paid off which I did not think they would. I finally got someone to cancel my service. They told me the first bill that I get will have a disconnect fee but that it will fall off and not to worry about it. That was October 2017.

I moved from my house on Nov 24th. DirecTV came out to my new apartment and was unable to install due to a tree blocking the signal. I called into the office, explained what happened. I was told DTV would be canceled that day Nov 25th with no broken contract fee because it was out of my hands. I scheduled Uverse to come and install on the Nov 28th. They came, did the job. My new bill comes out with a grand total of $573.64, breakdown Uverse charges 41.61 from 11/28 to 12/10, 12/10 to 1/10 95.00 fees and one time charges 167.98 Internet 40.00. Directv charges 11/10 to 12/09 129.62. Directv charges 11/10 to 11/29 (breakdown: Credit of -93.52 Charges of 194.72 = 101.20). This includes a broken contract fee of 170. I have called since 12/16 asking for credit. I was transferred to 7 different people and 2 managers. I was told credit was done. I start getting collection calls. I call back on 1/10, speak to 5 more people. Told credit is done.

A sales rep came to our home last week 1-17-2018 to sign us up for DirecTV and AT&T Bundle. I select today's date 1-25 to get the installation taken care of. DirecTV came as scheduled. They unplugged our old service including internet and home phone. We waited for the installer for internet and home phone. They sent a text that they were running behind and wondered if we wanted to reschedule. We said, NO! We have been waiting ALL DAY FOR THIS. Mind you...the schedule was empty when we made the appointment. Still NO SHOW! I called in and they said... "Oh, we can get you in for Feb 1st." Really **? You've wasted my entire day, cancelled my old service, AND I DONT HAVE INTERNET OR PHONE SERVICE FOR MY JOB!!! I'M TERMINATING this!

Please please please if you are reading this stay away from AT&T. They lied to me several times, I had Internet service for about a year, I was told I was going to get a free tablet and a $50 gift card upon signing with them. When I called to claim my offer I spoke to a supervisor after been transferred 7 times, I was told my service doesn't qualify for that incentive, also they ran my credit, hard inquiry without my consent, they never mentioned anything about it in the disclose, I called back and I requested to listen to the call, they said it was to far back and they can't if is over 60 days, just lying to me like an idiot.

I was sick of dealing with Time Warner (Spectrum), so I tried to change to AT&T. I already had DirecTV service. They refused to sell me a new 3 way package for $85 per month because I was already a customer. DirecTV costs me $141 per month, and Spectrum costs me $125. This illicit behavior is deplorable. I refuse to be cheated by two industry giants, so I quit both of them. What's happening to America?

To Whom It May Concern: Before I got back from a 9 months' deployment, I chatted with an AT&T representative to activate my account that was suspended for military deployment reason. I came back on November 29, 2017 and did not get any service and could not make the calls I needed the make once arrived back in the States. I decided to check it out at the AT&T office on Tiny Town Road, Clarksville, Tennessee. At the store I was told my account was cancelled but after few calls they were able to restore my line but the wanted to make me pay a fee for changing my plan. I protested and they promised to credit my account with the change of plan fee. (They did credit my account with $ 46.68.)

I have internet only which is $51/month. I had a restoration fee one month of $35. That's right $35!!! Now it doesn't take a genius to calculate what percentage of $51 is $35 so I did the math...70%! It took me 50 minutes to get someone to tell me what I already knew with no resolution. I'm done.

Please. Don't go to AT&T internet service. This is worst service that I had. I am without internet per 2 days. When you call consumer services they only know to say: "We apologize. I'm so sorry." They are unprepared to solve problems. I paid $ 135,00 in cancelation fee, very happy, to get rid of it.

I am sad to say that after years of being an AT&T customer, I am fed up. I have DirecTV, and AT&T internet/WiFi. I have called and complained about the slow internet, the constant in and out of service, as well as loss of service periodically to no avail, they say I have the best that is offered, yeah right! I cannot stream movies off their DirecTV service. After paying them for service not provided since I’ve Had this it is time to go. I would not recommend them to my worst enemy. I am now going to try cable.

I am a current customer of AT&T. I am not getting the speed or the service I am paying for. I pay $768 a yr for high-speed internet, however, the speed is slow and I lose connection daily. I called over a yr ago and they were going to send someone to fix it but they never came then tried to charge me for a visit when I called back. I have been without internet for days now, they sent a new modem but I still have no internet. I have tried to reach someone and had to speak to 5 people today trying to get someone to help me in English.

I started a new contract August of 2017, taped the conversation just so I would not forget. Cost of service started rising after the second month, had to call to get AT&T customer service to lower my bill. They had a different excuse every time. Next to last call the rep said the discount he put in would go until my contract ended. NOT, next month had to call again. Got a kind of rude rep that did not care (probably did not even look at the earlier conversations about my account). Ended up dropping two services. When my contract is up (even though AT&T broke it, they obviously do not know the definition of a contract) I plan to dump them.

I have AT&T Uverse with internet account about over a year. The internet connection is horrible. Every couple of months it slows down to the point it takes about 5 min to download a webpage. You have to sit and stare at the screen. VERY VERY VERY frustrating!!! I've scheduled an appointment for technician to come and fix the issue. Between hours of 4pm till 8pm NO ONE CAME or call. It's not professional and bad service. No respect for my time. Or fixing the issue. It's like you are at their mercy if they show up or not! I would like to cut off the service but I have a contract so, I would have to pay penalty. I feel I'm hostage to AT&T. Bad service, disrespectful to my time. As I made a commitment to be a customer, they also made a commitment to give me a good service.

3 for 3 time is have set up early morning (8 or 9 am) product installations with AT&T, and as of yet, they never have been less than 2 hours late. Once, they 'lost' my installation records and they advised me that they are not able to get it done for another 2 weeks!!! I had let them know better than two weeks ahead of time that on a specific date we will need internet. They had two weeks to plan this. We work out of the house, so being without internet for that long was, and is, unacceptable. If it was their mistake, and I believe that they should have fixed it that day or at least the following day. I ended up that same day calling Comcast, and they were able to install service the next day. AT&T said 2 weeks. Obviously, we went with Comcast.

Don't trust when they say the Installation fee of $99 is waived as he/she got the approval of the manager. They tell that they were able to get free installation and they don't record it anywhere and when you get the bill you will see 3 bills for $33 each. If anyone decides to add services do it through chat so that you have some proof. Worst company that I have seen from a billing point of it. Cannot trust anything from these guys unless you see it in writing. At least I was able to cancel within the 30 days but still had to pay install fee. Internet speeds are not high as they promise. At least Comcast charges higher but the speeds have been lot better.

It’s sad to say after many years with AT&T their customer service has disappeared. No one at the company wants to help the consumer out. Their resolutions only benefit them and only at their own convenience. I thought that the service at Xfinity was bad but that company looks like the way to go for reliability and customer service. Very disappointed in how I was treated.

Short and sweet: Internet service is down and a tech cannot fix the issue for 3 days. WTF! 25M Yr CEO lays off 1000's of associates which in return makes me wait 3 Days to have service back up! Totally UNACCEPTABLE! I know 9 field techs in my area hub have been giving walking papers that could be here fixing my internet. ATT stock down in 2017 yet CEO still pockets 25M. Wake up America! Wake up Share/Stakeholders!

My wife paid and had an appointment set up on 12/27/2017 for internet service. Was told our appointment was set for 1/5/2018. No one showed up. Called to find out what was going on and told they overbooked and would have to reschedule and the earliest date was now for the 16th of January. We are going to get our first bill before they ever come hook it up. What kind of multimillion-dollar company doesnt even call to tell you they can't make it. And why would we be push out over a week. You would think to build a good relationship with a new consumer they would call and maybe push it off a day or two. Not 11 days. Plus now it's up in the air if we decide since they can't hold up there and already if we go to another company if we will get our money back that we had already paid.

My internet is down once again, I was told by a technician this afternoon around 12 pm 1/5/18 that a field tech would arrive at my location before 8 pm on this day. I also received a text message stating a tech would arrive before 8 pm and would call 30 minutes prior to arrival. I was forced to take off work for this. At 7:30 pm I call AT&T, after jostling with a CSR for 15 minutes I’m transferred to a “supervisor” whom then has me on hold for another 20+ minutes. Once the guy gets back on the phone, he tells me there is nothing he can do since it is after 8 pm. But that he is sorry and can put me on a high priority for tomorrow from 8 am to 8 pm. Basically telling me that I would need to be here, meaning I would miss another day of work. I told him that I am not missing work again for someone that MIGHT show up. I ask that he either reimburse me for lost wages, or credit my bill to $0 at the very least. He says the best he can do is $20... $20!!!

I placed an order online from my AT&T wireless account to add cable tv. 6 hours later I get a text message there is a problem with my order and I need to call in to keep the order from cancelling. They had already given me an appointment online for the technician to come set everything up. I called in and had to go through the entire process, verifying my identity, the order number with 4 different people, one of whom was a supervisor. The problem seems to be that internet already exists, but in my roommate's name.

There isn't much on-demand to choose from, and the on-demand that is available is not HD. Their HD channels are just 720p, which isn't really HD, 720 is just widescreen. The menu looks grainy and antiquated. The price is ok, till you realize the limited channels you get on the cheapest plan, nothing but kid channels, not even CNN.

It is no wonder they have such a poor star rating. I am a customer with U-verse who pays their bill on time, this is the second year in a row that I have had to call because my bill jumps up after spending 30 to 50 minutes of my time. I was told they could not offer me anything. They up your bill every January. I will be going to my local provider. At least they appreciate the business. How comical. They told me the only way they can keep my bill where it is is give me a higher speed. Ironically the last few weeks our internet keeps saying slow connection. Unless AT&T does something for us very promptly we will be going to our local provider next week. Customer Loyalty means nothing to these people obviously.

This company is horrible!!! It has been a nightmare dealing with them. DO NOT GO WITH AT&T FOR ANYTHING!!! I signed up for internet service in November of 2017. They then advised the installation would be on 11-27-17. They did not show up. No phone call advising they were not coming. Upon following up with a phone call, all customer service could tell me was that they did not show any schedule for an install. The rep then advised it would be scheduled for 12-04-17. On 12-04-17, AT&T did not show up again. And there was no phone call either once again advising me they were not coming. I followed up with a phone call to AT&T. I was then advised, again, that they did not show any record of this install date.

I switched to AT&T Uverse for internet and TV by DirecTV due to a cheaper price then I was paying. I signed the contract to pay about $130 a month and free installation. When I got my first bill it was $162 a month and there was a charge for installation. I called customer service and the first person I talked to told me that I would have to pay it. When I asked for a supervisor they put me on hold for about 30 minutes then just hung up. I called back and the installation was removed but the bill was still higher than the agreed upon price. They told me that I signed for this in my contract, which is false because I had copies of everything that I signed. I requested copies of the contracts signed contracts that they retained. I was told that this is “confidential information”. True, but between me and the business.

They give you a really good deal for the first 3 months, then your cost jumps, I'm paying 165.00 a month & I used to pay 210.00 a month with Comcast & both wants you for 2 year contract & customer services are very rude!! What can you do about it? For a 1 time payment of 40 to 75 bucks Get a Amazon's Fire stick T.V. & a wi-fi signal. & you'll have more T.V. than ever & live T.V., I'm loving it!!

I have had this service since January 2017. At least once a month I am call for one thing or another. A few time it was because my phone didn't have a dial tone. Other time it was because my satellite would freeze up and it would be a clear day. No storms or bad weather. Sometimes my wifi would just randomly quit working. I have had problems with extra fees being added to my bill. Yes, the representative was able to fix the problem in most cases but the hassle of having to call every month because there is something not working with my service gets old. If I was not locked into a 2 year contract I would have gone with another service provider.

Am being customer with AT&T for more than 10 years. Recently opted for Uverse and was having signal problems. So talked to customer service and cancelled. After few months later, got a call from collection agency for paying the amount. Talked to representatives multiple times and wasted hours but no use. Even wireless phone signals were not good in my area. Not sure if that is the same case with other. Anyways, am cancelling all services with AT&T and planning stay away from them...

First order I made was for Uverse. My parents are Italian and when representative came to my door to sell me ATT service she promised that they offered Italian channels. Complete the order and come to find out they did not offer the Italian channel and that I was stuck with their service. 2 years later we find out DirecTV now offers Italian channel. Call ATT and speak with them for 2 hours about how I want to switch for the reason alone to get international channel.

I called AT&T because our internet was not working. Also our router was blinking red. We called AT&T to set an appointment which they stated they had an opening for Monday for no later than 12 noon. Mind you this was on Friday. Monday came but no AT&T Technician. My wife called numerous of times but all they stated was their technicians are busy. After 8:00 pm Monday night my wife wanted to know if any of their technicians are still busy. AT&T stated that we have to reschedule our appointment and the next appointment is Wednesday. AT&T checked their records and it showed we missed our appointment which we didn’t. Nobody showed up!! Time to call Spectrum tomorrow.

We finally got our internet up and running after 9 days of no service (entire area was out) due to some mysterious problem... Finally was explained it was a part that was difficult for AT&T to determine the problem and then had to order the part to get the system back online. My wife spoke to an AT&T Rep today who not only was happy to credit our account (I was expecting a battle), but they also offered us a year's worth of service at a discounted price (non contract). This was a complete turnaround of what we dealt with during our ordeal.

I talked to an AT&T rep last week to set up my cable and Internet for my new place. She informed me I could get The Dish with no deposit and I was excited about the NFL Sunday Ticket. Once the technician came to my new place today he determined there was no line ran for the Dish and they told me I could get the Uverse for a deposit of $460. I told them that was a ripoff and they should have informed me of that last week. Oh and my new community you can only use AT&T for your internet and cable. I hate I can’t have Comcast. I would never have these issues with Comcast??!!

I really wanted to like DirecTV, which has now been taken over by AT&T, but they have made it impossible. I wanted to have my cable connection moved to an adjacent room, so I called for an appointment. Although it took an hour to explain what I wanted, I was promised a fee waiver, saving me the 49 dollar installation fee. The installer came out and, although the installation should have been simple, just installing the outlet on a shared wall between the original location and the new location, maybe 12 feet, the installer said he couldn't do it because he didn't have enough cable. He suggested a wireless setup at a cost of over 250 dollars.

I ordered service for internet & DirecTV. I've been waiting to have my service installed for an entire week! They make appointments and the technicians simply have no calls and no shows!!! This company has piss poor customer service!!!

I called because my bill went up and was looking to bring the price back down (our internet is slower than molasses already), and I got transferred 7 TIMES. No one is properly trained in this company. Every person I talked to said this issue could be easily fixed. By the 7th person, she said there was nothing she could do and she said my bill was actually going up 7 more dollars the following month. I ended up canceling our services. Not worth it.

The technical support for my UVERSE TV account is horrible, frustrating and useless. I had no cable tv service and spent 1 hour on the phone with a support person who alternately didn’t understand what I was saying and/or couldn’t communicate what he needed from me. It was so aggravating. After 1 hour of going up and down to my basement I was exhausted and no better than when I started. This is unacceptable!!! I would switch to another tv cable service provider, but all of them are equally pathetic!

I called trying to get a receipt showing I paid the monthly bill. They said their system was unable to email me a receipt and they refused to mail a receipt. Every business I know of can email a receipt. They were so unprofessional about it. It's ridiculous! I'm not asking for a lot here. Totally ridiculous! I wouldn't even give them one star. Needless to say my account is closed.

I just had my service installed a week ago and since then my cable internet and phone have been out for 5 of those days. Finally after 4 technicians come out it been okay for now. Also I've made numerous phone calls to the 1800 number and been hung up on when trying to ask about my rewards. Not one person told me that I had to claim it. Now I have to wait until after Christmas to receive it. If I would have been told it would of been earlier. I've never been treated this way with customer service. They are horrible and no one knows what the other is telling people. They should have everyone know their job. I wasn't calling for no reason. They need to listen and be respectful to the customers instead of hang up if they don't know what to do.

Had contacted AT&T Uverse on Oct 25th to let them know I was moving and no longer needed service. My service was not disconnected for 4 months. Later sending a bill to address I do not live at then sending a 72$ bill as well saying it was for a Sept bill that was paid on the 26th. After 2 yrs and being on my credit as a debt they say they will clear acct but what about my credit? They been known I paid the bill and for them to send to address I had no access to.

Bundled DirecTV charged me for a service that was canceled and AT&T disconnected my internet for their mistake. They promised to return money I paid in advance for cable bill but when I called they bounced me around on the phone and then hung up on me. The next day a rep called accusing me of having a past due bill but upon inspection recanted and reverted to promising refund they owe me if I pay them. Needless to say I have no service and they have my cash.

I had a choice between AT&T and Time Warner when I moved. I made the wrong choice. I chose AT&T for my internet, my landline and cable TV, long story short the tech has come out once in a year. The other times my service is so poor that it cuts in and out all the time. I had an appointment scheduled and I am a nurse and the guy never showed. I called and they asked if the tech did a good job. The tech told the company that he was here. Liar. So, after calling numerous times and finally the rep from AT&T told me that they just can't do anything so choose another service. Funny. Their own people don't use them. So, Time Warner here I come. Hoping it is better.

I have very dissatisfying experience with ATT customer service and store support, I say as worst customer service. Every agent is explaining the very different process for the same service and repeatedly changing the process every time we call, we called them almost 5 hrs each day for 4 days still no result, they ordered and canceled the devices for almost 3-4 times. I am having the proofs of transcripts and email which will explain their service. The email shows as we need to go to ATT store then if we go to ATT store they ask us, "We can't do anything. You should go through online."

When I first started with AT&T my service was good. Bills were consistent for the most part, there was always some fluctuation by a few cents maybe even a dollar or two. Then they began to change my plan which I had grandfathered. They began to throttle speeds then when I wanted to update I either had to give up my plan or pay full price for my phone. No options otherwise, couldn't keep my plan. No discount, nothing. Forward a bit and my family was having trouble because Sprint was overcharging. We get quoted about 220 for all our lines and bills come in at a whopping 400-480 consistently. We call and there is nothing we can do at the time because it was a $200+ cancellation fee per phone plus the monthly charge.

Their customer service is excellent. They have always resolved my issues. I think if a person is getting the top package it should include new add on. Their service techs are competent and reliable.

I contacted AT&T on 11/18/17 to notify them that my internet was not working. I had to wait until 11/22/17 for someone to come check the issue after the service had originally gone out on 11/16/17. I had a service time of 8-12pm. Had to wait for that technician to arrive only for the issue not to be resolved and he offered no support at all. I called AT&T back and they suggested that the other technician didn't help because he's only trained to fix outdoor concerns. I had to have a second appointment from 12-2 (wasting my whole day off). This technician thankfully fixed the concerns and even followed up with me later in the day to ensure it remained resolved.

Several technicians and attempts to get it right. Refurbished modems and DVRs kept failing, signal kept dropping. Almost daily there was something - internet was speed of dial up - cable was a joke. Cut the cord and using Amazon Firestick. Never been happier!

Horrible experiences. I have never given negative reviews to any businesses but ATT deserves this. Scheduled internet installation four times and no one showed up. It took them 5 weeks to figure that out. Every week we would call when no tech showed up and a customer service rep would tell us, "Oh there was a glitch in the system, we can reschedule it for a week from today." This was a business account so one day is crucial and Spectrum doesn't provide service in the area so we were out of luck.

I’m veteran using AT&T services they call the bundle deal with DirecTV, internet and home phone in it and they overtaxing. They tax me for each item on the bill like double taxation, also not getting my veterans discount except one item but they’ll tax me for each of the items which is a fishy about the tax part. They're overcharging me like $400 a month but their bundle deal was suppose to $175 a month plus tax. Also they have way too many government fees on the bill. Also for each services, they need to be investigate by attorney general Jeff Sessions because they are ripping people off.

I moved on Oct. 30th and arranged to have my Uverse service connected in my new apt. on the next street over. For no discernable reason my old account, my old email and phone number were canceled and I got a new account, email and phone number. I'd had my email for 12 years, why would I want stop using an email that everyone knew? Then on November 6th I made a payment at an AT&T store that didn't get credited to my old account so my old account goes into collection as past due.

This is by far the worst experience I have ever had with any internet cable TV provider. I moved into a home that already had the cable television through U-verse. I need an internet so the owner of the house called AT&T November 17th 2017 and had it scheduled to be set up and delivered with a modem on the 30th. The 30th came and gone. No modem. We called and they said that it was delivered through UPS which we never received. All we received was a self installation package. So they said they were going to rush one the next day and have a tech come out and install everything. The next day on Saturday I called at 12 to confirm and they said that they would be able between 2 and 6. 6:30 came, no calls to say, "Hey we're not going to make it." No modem delivery. Nothing.

I recently signed up for AT&T Uverse and was promised a rewards card. I contacted the customer service department and was told I had to respond within 30 days to a notice sent to my home. I did not receive mail at my new address for approximately 3 weeks after I moved in. AT&T had my new address and nothing was received. WILL CANCEL SERVICE ONCE CONTRACT IS EXPIRED.

The internet hardly go out and it works well when it's storming or wind day. In winter it works and is great to have for internet choice in my opinion.

My nightmare started when I decided to go with the internet end of September 2017. I have DirecTV and AT&T mobile service. When I sign up for DirecTV I was automatic told I was under contract for two years. When I decided to add the AT&T internet, 1st complaint: I was told the installation fee was waive and my bill will 30 per month for the internet. And they did not say anything about contract. They charged me $99 for the installation. I cancel the internet today and went back to my previous ISP. AT&T technician asked me why I decided to cancel, I said because of the customer services. After I refused any special offers, and informed him I just want to cancel the internet. All of sudden he say there is $180.00 early cancellation fee because I was under contract. I told him I called and asked if I was under contract with the internet and, I was told No. He stated he did not see any notes concerning that.

I switched from DirecTV to ATT Uverse. ATT decided to charge me for 2 accounts even when I didn't have service to the previous DirecTV account. No amount of representative, managers, supervisors, departments could resolve my problem. Then ATT decided they would bundle my old account with DirecTV with my new service with ATT and continue to bill me. When I refused to pay for the service I wasn't receiving ATT decided to cut my paid account!!

The speed is okay, slower than my Xfinity connection. On my laptop I have to turn off the connection and restart often. I've had technicians out to my home on several occasions. The past 3 months they've changed routers and installed new lines, but still I'm having to turn the connection off and back on frequently.

I am 42 years old and I must say this has to be the worst of worst. I think these people are trained to lie. I only went with this company because Direct couldn't get a signal at my new home I moved to so I went to AT&T Uverse. Biggest mistake of my life. Internet never worked. We had at least 8 techs come out but I was still being charged and the only credit given was $25. The last tech that came out on 11/28/17 said it was problem with the main box. I was then told to be sure they credited me. Well guess what they said it would be a automatic credit. "Yeah Right". Also I am under a 2 year promotion Rate of $80 for TV service with the DVR $30 for internet which my bill would run $145 with the taxes which was not suppose to go up until after 24 months, mind you I just received service with this company on 06/29/17, 6 months today.

Trying to setup installation was an absolute nightmare. I went through 3 representatives before I was done. Then had to call back because when I checked online to make sure about a date it wasn't listed! So after 5 representatives and 3 calls, I had service setup. Unbelievable!

I was told I would be having a tech come out to set up my WiFi box for me. We waited around all day. Nobody ever came to the house. We waited 2 weeks for this appointment and now they say the soonest appointment they have is 2 weeks from now! I'm so dissatisfied with the experience I've had with this company as of right now!

I set up new internet service with AT&T after a recent move. At the very end of the call they informed me it would be an 8 day delay on getting someone out to set up the service. I said ok. They said they would come at noon in an email. On the day of the appointment, I waited and waited. Around 4:30 I called and said, Is someone still coming? They said ok ok yeah they'll call you when they are 30 minutes away. Your time bracket has changed to 4-8 pm now. I waited at home for 9 hours and no one came. No one called. I talked to around a dozen different reps and they told me I had been bumped and it would now be an additional 9 day wait. No one would give me any kind of answer as to why this was.

On Thanksgiving Day I went into Sam's Club in San Marcos, TX 78666. ATT and a representative there promoting ATT/DirecTV bundle. I was told it was a Black Friday Deal and installation was only 19.95. I began getting calls from someone claiming to be ATT wanting me to give them my social security number. I refused. I was then told I would have to pay $100.00 upfront to have the service installed. Being confused and very angry I called Sam's Club who called the sales representative manager. The manager called me and apologized for the inconvenience and told me she would push my complaint up the chain. I received another call saying they were a third party vendor and when they sent my information through not all of it went through. So, in order for me to get the service I would have to call ATT International and give them my SS# before it could be processed. I dispute this and was told well if I wanted the service I'd do it!!!

The services is not as good as the cable company I had. The services is bad at times using the wifi which I use a lot. Will not use service again in the future.

I have been with AT&T for more than 15 years and I had paid close to $180.00 a month after bundling all 3 services. I could not even check my e-mails for at least 6 years even though I was paying for it for years. I called to reduce my bill in Jan/17, they offered me a bundled rate of $120.19. For 8 months the bill came with the old rate, I had to call and waste 1-1/2 hr. to get it down again to $120.**. Finally in August or September the bill came with the correct amount, however, each month they forgot to give me a credit for the balance and after I paid the bill they disconnected me in October for the unpaid carried balance of $101.75.

The service they provide isn't worth what you have to pay for it every month. Service is very poor and constantly freezing up. Sometimes you cannot reach customer service. Also when you have a zero balance and try to cancel their service they won't let you.

I have been with ATT a very long time. When we accepted UVerse it seemed to make more problems for us. But every time we called to get help the service was good and representatives were polite, helpful and thorough. We still have ATT and we still have problems but so far it's too much trouble to call so often and be on the line...

Our family has had Uverse now for approximately 10 months and problems with the service have never been completely addressed despite at least 3 service calls. TV drops every night around 7-7:30 pm and it usually requires a reboot of the Modem to restore it. There is a TV upstairs in our house that has the Uverse wireless receiver but it will only work for about 2 minutes before it freezes. This condition cannot usually be cured by rebooting and you just have to wait in some cases for up to several hours to get your 2 minutes of service to work.

Let me start by stating we had AT&T phone service house and wireless when they were BellSouth, Cingular, etc. DirecTV back when they put an antenna in our tree. So about 30 years. About 10 years ago our monthly bills started arriving every month with errors (always in their favor) least an hour or two every month on the phone correcting these errors. They would say they would credit or give us a free month. More often than not they did not. So we quit AT&T and DirecTV. Well last week a representative came to our home. We decided to switch back cause they offered no data cap. Supposed to come today between 1-3. No show, no call. Wasted a half day. Called. Got sooo many conflicting stories.

We were lied to from the beginning when we were told the promo prices were the permanent prices. Years of billing problems. Downsized services in September. The prebill in September for October. They prebilled me for services I canceled. They refused to correct the bill. They wanted me to pay the incorrect amount and wait for a credit. When I explained that was not an option I was told to pay for the services I in fact wanted.

AT&T has the worst internet service in the State of South Carolina. They advertise one price and use a range of for example 16-24 meg download, but then it slows to 3-5 but they charge almost a hundred dollars per month for that service. For retired and disabled persons, they are medically monitored over the internet. The speed here on this main highway no more than 20 miles from Charlotte and between Gastonia and Rock Hill with almost a 100,000 people in those cities, but the counties in South Carolina get sorry internet service. North Carolina passed their law requiring their counties to be serviced, but South Carolina is run by the one party in power now and all they do is want to buy out Time Warner while charging everyone in my area 2-4 times what others have to pay for the same speeds in different states and cities.

About a year and a half ago when paying my bill, I was speaking with an AT&T representative who urged me to replace our U-Verse with DirecTV, he stated that UVerse was being phased out and that AT&T now owned DirecTV, and he stated we could save a bit of money with the new internet service. So we did. Since then my husband suddenly passed away, and though I tried to hang on long as I could to all of the services, my new income just couldn't afford the DirecTV package my husband and I had enjoyed, just too expensive. So, I called to cancel the TV package. Guess what, they are charging me for an EARLY CANCELLATION FEE OF $200.00!!! If we had stayed with their UVerse we/I would have been well over the contract-early out fee.

I time off to wait for AT&T to hook up services at our new home. We're in a new development - can't find us on GPS. I somehow missed the one call that they couldn't find our place and would have to reschedule. I had no way to call them back. Call went to Customer Service and they couldn't get them to call me and tell them the directions - between that 5 minute time frame. Someone (AT&T) need to get their act together.

Before AT&T pushed Uverse I was getting 6 mps download, then AT&T increased my bill from 24.99 to 49,99 and dropped me down to 3 mps. Now that I am on the snap program I am down to less than 1 mps, and the connection drops at least 9 times a day. When I signed up on the snap program I was told I will receive 10 mps. Never happened. If I could afford to I would move over to Comcast but I am stuck. Very bad company. I would not recommend at all.

When we got talked into going from Comcast to U-verse, we were told they would be in and out within minutes. When the man got here to hook it up, it took hours and he had to run new lines which we were told would not happen either. Since getting U-verse we have been unable to use our On Demand as it is in Spanish or free movies want rental money. When I go to free movies I expect them to be free. I have spent over 8 hours on the phone with AT&T this week and after 2 hours today I hung up. I have kids to feed and take care of and don't have time to be put on hold over and over again. Had I known then what I know now I would never had changed, very angry customer.

We canceled all of our AT&T services. That included the internet and the DirecTV. To do so we called a U-verse. They told us we were due for a refund. The next monthly bill came and we called and questioned it. We were assured that it was a mistake and that all of the services have been canceled. This month we received another bill. Upon calling AT&T we were told that we failed to have the internet service turned off. The instructions we were given to send back in equipment let us to send everything to the address provided. However the supervisor we spoke to insisted that we still owe the fee. We are deeply troubled that AT&T has gouged us for many months after we have canceled the service and refuse to admit any mistake or misleading in the situation. My husband was forced to use the refund but they gave us to pay off the bill that they sent us subsequently.

I've began Services with AT&T in September getting internet and cable and already regret it. I actually started regretting it the first week since my cable with Uverse went out the first week of having it. Took them a week to come out. It still goes out. UVerse goes out constantly!!! It's now November and AT&T did an auto-pay that I never set up! I told them a few times I didn't want it when they asked when I was setting up Service and after paying October’s bill. I've yet to get the current bill they drafted my account for and according to the email from my bank I get every morning it was higher than last month and what I was quoted my bill to be. In these couple months I've talked to customer support a few times and they all tell you something different. Guess there's no proper protocol. The reps just get on the phone and freestyle. I didn't even know you could keep people’s debit card info and pay their bill for them.

I've been in dispute with a bill through AT&T for over 6 weeks now. Every time I call to check on the status I'm told to wait 7-10 days. I'm getting absolutely nowhere with them! I would never recommend AT&T to anyone for any type of service! They will never get my business again. Very disappointing!

Stay away from AT&T.

I called into AT&T and spoke to an AT&T Representative about internet services for our home. I was hoping to save our family money as I am currently underemployed. I explained I needed internet only and did not want to be placed into a service contract. I was quoted a price of $20 a month with no contract and no installation charges (I installed the equipment myself by the way). It took well over 4 calls at 2+ hours a call to get my services working. AT&T had made a mistake initially and needed to correct my account information. About a month after my services were in place, I received a bill for $110. I called AT&T and after 5 calls and 4 hours later, I finally got someone to admit that I had been enrolled in an internet package that was $61 a month, charged my installation fees and had included an early termination contract of $400 dollars in my plan.

I just hung up with ATT after having been on the phone 1 hour and 7 minutes to cancel U-Verse and upgrade internet. I hung up because the NINTH person I was transferred to (after entering or giving someone my phone number 11 times) basically told me no supervisor was available, she could not "hold the line open" for me to wait for one and she could not resolve my issue. If I had any other service provider in this area besides Spectrum (with great speeds but continuously drops signal) I would never ever use ATT ever again.

Called to understand if my account was out of contract. Called the standard ATT wireless number. They let me know that it was out of contract and I could have an upgrade. I said, "No thank you; however could you send me to Uverse as I need to renegotiate my yearly contract." The ATT Rep on the phone named "Leo" Said before he could proceed, I would need to pay my bill of x- amount $ (He knew the amount I owe so I trusted him). I proceeded to give my CC# and he asked for Driver's License which I found odd. He explained it was because my account was past due. I gave it to him and Within minutes I get an email that I just ordered a new iPhone! I was looking for my payment confirmation and checked my bank account. The deduction from ATT was for $57.95?! Both the email for the new iPhone and the $57.95 charge to my account were both pointing to fraud.

We paid our AT&T bill 2 weeks ago and kept getting calls that we needed to pay our bill. When we called the number that AT&T left we got a recorded message that would not let us speak to a person until we made another payment on our bill. We called multiple numbers for a week and they wouldn't let us speak to a person until another payment was made. Each day we would get another message from AT&T. Worst customer service in the world. I finally gave up and made an unnecessary payment on the account and I got through to a person. She informed me that this shouldn't have happened. Goodbye AT&T. You are the worst!!!

On September 7, 2017 an AT&T sales agent, Marcel, knocked on my door and told me that my area now has Optic fiber internet available and that AT&T is running a special promotion for my area. He told me he can give me the "THE FASTEST INTERNET" for $40 without any contract and installation fee, and I signed up. The internet quality that I was receiving was not great so I went to check what was wrong and found out that I was getting 50mbps internet and not the fiber internet that the sales agent verbally told me I would get. I looked at the receipt that I received from the sales agent and he had actually marked the 50mbps SO I understood that he made a fool out of me and since I had signed the receipt I never complained about it.

Contacted online support because modem went out 3 times in a 24 hour period. Their initial response was to “download our app”. My response was “Lights are out on the modem besides rebooting (for the third time). What else would the app tell me.” Agent Steve stated he would check line for issues. At least two hours waiting and “Steve” has not yet responded. They keep trying to sell me higher speed internet, why would I purchase a higher speed when they can’t address problems with what I already have. And yes I have the transcript from the online chat - or lack of.

For the last two months, I have found it almost impossible to pay my bill. My login information completely fails on both the app and the website, so I have no access to my account with either option. I just paid by phone, and the system is so glitchy that it took five attempts. All told, it took me three hours to pay my bill last month, including about 45 minutes on the phone with customer service, and almost an hour tonight. They have been aware of these issues in their system for years, and despite several "overhauls," the problems just keep getting worse. They slap new logos on their app and website, and then sit back and watch their ratings plummet even further. They wouldn't exist if it weren't for the internet service actually being a solid product. Uverse had a chance to absolutely own the Louisville market, but now you'll be erased by Google Fiber. Good riddance.

I had a terrible experience. I tried to remove NFL ticket. The first time I called agent said I would only pay 20.00 versus 49.99 a month. The next month no it was there again so I called agent. She promised to remove give a 20.00 credit and gave me stars and Showtime as a free promotion for 3 months. You guessed it. Both were billed and no credit. I decided to then cancel service. Called and every time I tried I was told to transfer to special department where after a few questions I was told to hold and was left there with no one coming back on phone. The last time I called I told the first agent I got I was done with their service and from that point I would not speak with them anymore. They were making me ill. Do you know that rep did call back to bully me. I hung up promptly. Terrible service and agents must not be monitored on their jobs. I highly recommend to anyone to stay clear of this company.

I recently had to cancel the AT&T Uverse service for my parents who were moved into Assisted Living. When I talked with the representative, I was told that the contract was Sustainable and with a bank and the cancellation fee could not be forgiven by anyone at AT&T. I asked who I could talk to at the bank. The representative said he did not know what bank. So, my parents had a contract with a nameless faceless bank. My brothers and sisters have to support my parents as they have no assets. So this cancellation fee of $240 is a burden to us. It makes me angry that there was no consideration given for changes in my parents' circumstances. Very disappointed.

I first signed up for AT&T at my old home. For the most part it worked well and I had no complaints. When I went to move I called AT&T to switch my internet to my new address. The customer service rep said it would cost twice as much at my new location even though I needed a smaller plan because I would be living with less people. I called Spectrum and was able to get a quote for half the amount AT&T was offering. I called to cancel my service with AT&T when they offered to drop the price. Since I had had a good experience with AT&T in the past I went with them. I set up an appointment for someone to come over to my new address. After missing 6 paid hours of work I called AT&T to see where the service technician was. The customer service rep informed me the previous rep forgot to make the appointment so she set me a new one. The second appointment comes around and again no one shows up.

I made an attempt to upgrade my package. A process that should take about 5 minutes took 1 hour and 45 minutes and still was unable to upgrade. This experience lead me to cancel service due to terrible customer service and very poor service.

Moved to Corpus Christi in June 2017. Had our AT&T U-verse transferred from our home in NTX. Ever since we had it installed in Corpus Christi we've had problems with dropped signals. After many calls I finally asked for a tech to come out. They kept trying to "fix" it from their office first. Over the next three and one-half weeks I had 6 techs visit the house. Each one beat his chest and told us he was the one they send out when they can't get things fixed. We had the modem replaced 4 times, outlets replaced for their wiring because the last tech did not ground it properly. And the list of things that are "wrong" goes on and on. Some days we had dropped signals up to 12 times a day. We kept a list of times and dates of the lost signals per AT&T's request.

When signing with AT&T Uverse in early May of 2017, I was assured by the salesperson named David that we could get the basic package which included TV, internet & phone for 89.99 plus tax and fees, adding up to $110.40 per month. I was told that the TV package would include all of the local and cable channels. I was never told that I was under a two-year contract (even though a two-year contract showed up on the bills). The service was anything but what was promised. The first bill 6/12 - 7/11 was for $141.40, with a past due amount of $31.00. I talked to Shanlan at customer service who said to go ahead and pay the 110.40. No explanation was made as to the additional charges. HBO and other channels were included in the service, which I never asked for, were included. I was told that these were free. This continued for the next three months. I have a list of who I talked to and what was promised.

They said if we switched from Dish Network to DirecTV we could buy one iPhone and get on free. We started the switch. To make matters worse, a contractor for DirecTV stole our property. Then on the day of the promo, AT&T withdrawals it. Very unprofessional and illegal as we had already paid $100.

So ATT treats its customers like crap, they have highly untrained morons who answer calls who don't know how to treat its customers with respect. They seem to be clueless about the channels they offer, so I had the CW always with cable, they tried to tell me I never had a channel that I know I had like I am so stupid I would not know any better. I was transferred multiple times and spoke with a bunch of incompetent individuals who were clearly not qualified to talk to customers or do the very basics of their jobs. If I could get rid of ATT I would in a heartbeat but unfortunately I live in an apartment complex and they are the only cable company we can have.

I have not had reliable service for the past month and a half. I called to get my bill reduced and was sent to customer loyalty. Jeff refused to discount my bill and only wanted to push me to dish. I said no and he asked when I wanted to terminate my service. I have been with Uverse since 2005. Unbelievable!

This company says that they are helping the people that was affected by hurricane Harvey but they DON'T!!! They set you up with a payment plan (so they say) and a few days later they turn off your service for nonpayment and say that the person that set up your payment plan didn't process it all the way. If I could give them 0 stars I would!

AT&T U-Verse is the most unreliable internet I've had in my life. They are slow, our internet drops out at least once, if not twice a day. We are paying $70 a month or more their service and it isn't even worth half of that. Unfortunately AT&T U-Verse is the only internet service available where we live at the moment, so we are stuck with them until we move. When we do move, we will never go with them as an internet provider ever again.

I can't even give them a rating because I have basically been lied to about the cost of the services that are provided. I am basically paying over $400 each month on a single parent teachers salary. I have been to the AT&T store where I signed up for services on 3 different occasions where I was told that they would waive some of the fees. I have yet to see the amount waived. What was so bad is the bill has conflicting fees/amounts. I asked why the bill depicted lower amounts, and I had to pay the higher amounts, I was never given a straightforward answer.

I had an appt on Friday from 1-4 and no tech showed up - I called customer service and was on hold for over an hour and had to res my appt to Saturday at 3... Still no one came or called me... Spoke to three different customer services that night and they said they would call me the next morning (Sunday morning). I get a phone call saying it will be 2 weeks before they can come to my house to fix the problem -- so now I have spent a total of 9+ hours waiting on a tech and on the phone.... This is the worst customer service!!! And still no results!!! As I type this I am still on hold!!! IF THIS IS THE BEST THEY HAVE I DON’T WANT IT!!! CANCEL THIS AND MOVING ON TO SOMEONE ELSE!!!

When I got my Uverse tv added to my internet I was very happy. That is until I got my bill... I upgraded my package and when I asked about how much my bill is gonna be when I pay they said 135. That's what my bill would be... They failed to mention that they was gonna charge me for upgrading. So when I got my bill it was 264. I asked them how much am I gonna pay. They said 135. If they would of told me they was gonna charge 264 first then after that it would be 135 I wouldn't of upgraded. I told them I didn't want a high bill and wanted to know exactly what to expect and they lied... So I called and all they said is sorry, they should of told me and they would take off a little... SO I HAVE TO PAY FOR SOMETHING I WAS UNAWARE OF IS WHAT THEY'RE SAYING.

So I just signed up for internet service and I was told that I will get a bill in a month!!! Fourteen days later I am billed and now I’m forced to pay late fees since payday is every MONTH. Last I checked a month is thirty days or even thirty one, but fourteen? I am a person on a budget and this is crap. When I call AT&T to change my date they tell me it's going to take me two months!!! So I have to go through the same late fee process twice because I was forced on a terrible cycle. It's a rip off. I advise you to not use them. Customer service guy even put the phone down and ignored me for a couple minutes. Sorry the VA only pays once a month, maybe I can ask them to pay me a little earlier so I can meet your RIDICULOUS demands.

AT&T U-verse has the worst customer service ever. If there was an option to give them 0 Stars I would. I wait forever to get in contact with someone and then when I do they cannot help me with anything. I have been loyal to AT&T for many years and every year they seem to go up more and more on my bill. This is the worst possible service and I would not recommend this to anyone. If AT&T offers you a deal run away.

Ever since we switched to AT&T UVerse we had very poor internet connection, being cut off in the middle of transaction that has caused me to pay extra because when I booked to pay for baggage I was cut off then when I went back I did confirm again not knowing that my first click already went through. Our DVR keeps cutting off and restarting constantly. We’ve stopped calling out of frustration and they’ll tell you they’ll charge you for their techs to come. Why are we paying them monthly and we couldn’t even get a decent service? Constantly rebooting to get service.

Everyone I talk to lied to me, even the supervisor lied to me! I miss a payment. I was willing to make the payment. I made a payment of $100. They told me I would have internet, but I didn't. Then they said I still owe them $72. I made that payment, they told me it was decline, which that was a lie. I saw my bank statement, and spoke to my bank, nothing has been declined.

Hurricane outage credit in Dade County - AT&T gave only $5 per day credit for the U-verse and internet outage. They also did not credit the actual number of days of the outage. I called and they corrected it and allowed a total of $85 versus the $40 they had credited me. Take 1 million customers and AT&T reduced their exposure about $2 million. This is another example of lazy people letting the corporation run over you.

When I lost cable tv from the recent hurricane Irma, I braced myself to finally call the customer service dept. and after 10 mins of trying to get through to a live person, I get a service rep who doesn't speak very good English. (Call center probably in a foreign country.) All I asked for was a tech specialist come to my house and fix my problems as it has been a month I've been without cable tv. Instead she tried to troubleshoot the problem, and I asked her to not do this, as I am not tech savvy first of all, second, I don't understand what she is saying!!

AT&T Uverse has passed my expectations. There is only one problem. Too many channels that I don't watch. I would like to be able to pick the channels that I like to watch.

I would like to have the ability to select channels and pay for that bundle. Of the 300 plus channels I can honestly say we watch maybe 30 at most. The way it is going we will probably drop the TV and just stream off of the net, most of the content is crap anyhow.

My major beef with AT&T is their use of call centers in foreign countries. They don't know our lingo, or expressions and are most times difficult to understand because of accents. Call centers should all be located in the USA!

Worst customer service I have had. They told me they will come out and fix the lines in my home that they put holes into. 1 week now no one came out. I tried calling back asking for manager or supervisor. They put you on hold for hours. There a lot more to this story but I'll stop there.

I have DSL internet with AT&T and I started to get a gateway error and my internet quit working. I called AT&T and they did send a Tech the next afternoon. Come to find out, there is a new house being built behind my home and they were doing some bobcat work and literally ripped the AT&T box out of the ground and cut the cable. This issue is neither my fault or AT&T's fault. The first thing you need to be aware of is that AT&T uses two different groups of Techs. They use "inside" techs and "outside" techs.

When obtaining new service AT&T has a crew that cannot fluently speak English. I was told that my credit rating required a $479 deposit. After service was established I was told this is a non-refundable credit management fee to be returned at $5/month throughout service. I decided that AT&T is corrupt and will discontinue all trade with them at the end of 1 year contract. Congratulations AT&T on your success in poor customer relations. Never again.

You need to fix the connection issues. I'm so sick of being kicked cause I supposedly lost connection 5 freaking times. It makes it hard to play my online games. I got banned from an online game cause I lost connection. I was so pissed. Can you all fix your stuff. I don't pay $40 a month for it to cut out all the freaking time.

"Your AT&T CONNECTION IS LOST, You may need to connect to gateway. Please press OK on your receiver are seen throughout every sporting event at least 20 times." Would give them less than a whole star. You cannot even watch recorded shows without this happening. Solution jail their Top Management for a day for each customer they are stealing from and give each customer everything back that they paid AT&T + a penalty 4 times larger than in their contract. This is an injustice that will never be punished because they are the US government's listen device. Only solution is pay penalty early in contract, find another provider or wait on contract to end then find another provider. But down here who needs TV anyway.

I called DirecTV was quoted an $80 +tax price for internet plus 150 channels for 24 months. Sounded great and I paid $56 before getting off the phone. I paid the remaining $49 when DirecTV came to install on October 1st. When I asked about internet I was told that I would have to speak to AT&T directly to get internet - I was never told this initially - but after speaking with AT&T several times and being told I needed to purchase their modem for $149 - again I was never told that initially - I still don't have service.

Well, about 2 months ago I applied for AT&T high speed internet and through the promotion they put in a tablet one time fee 20.00. Well, after the first bill, everything went downhill. My second bill was a whopping $245.00. I complained to the company and they said they would fix it... They didn't. Next bill come in it is 102.00... $61.00 is from the tablet which I don't even use. Then. I tried to cancel the tablet... Well I found out that they put that into the 2 year contract. These people did nothing but ripped me off and continue to... SMDH.

Unbelievable. I am mostly in awe as to how ATT remains in business. I have spent HOURS on the phone with any and every department because of billing problems. I would just pay whatever they asked to just be free of the terrible customer service and to keep my wireless, tv, and internet services intact. Then I realized I was making 2-3 payments per month in total amounts exceeding $700. The customer service agents would argue and refuse to investigate. They simply read their computer screens over and over. I was on the phone HOURS every day for weeks. This has been a truly terrible experience and I have lost thousands in the process. PLEASE PLEASE NEVER GET ATT.

The service is adequate but they spent a lot of time and effort trying to sell me DirecTV which I warned them would not work here because of tall trees. The sales and account divisions seem to be completely out of touch with the technical arm. There was a lot of confusion and did not reflect well on the company.

Representatives' English is barely clear making it difficult to understand directions/questions. There are never any notes from last call for technical service/assistance which always takes 1-2 hours. Tech services have you going from room to room and within 24-48 hours the problem returns. They have sent out 6 different technicians and the problem still exists. With the exception of a dozen channels, selections is low on the scale.

Customer service is the weakest VB point. Rates having to be bundled is a large mistake and a lot of people don't want the package.

For the Raleigh/Garner North Carolina market, U-verse has been down for 2-3 hours on average every day, for the past two weeks. They claim it's a network issue on their side. I would expect they could resolve this after two weeks, but it continues.

Signed up for the special DirecTV ATT internet bundle for 89.99. Listed everywhere on internet. But they upsold service to 148 a month. It has been 7 months and it's still not changed. NOW there is a bill for DirecTV with ATT charges and a bill from ATT with internet DirecTV charges and they say that one bill is paid but the other bill for the same amount is not paid so the services from ATT got turned off. DirecTV still works.

Good service just a bit on the pricey side. They have good bundle deals and usually a one year contract. And every year when you renew they will find good deals to keep their service especially if you don't want to pay beyond a certain price.

Back in June 2017 I returned a receiver to AT&T for which I was being charged $10 a month. AT&T has confirmed receipt of the receiver. It is now October 2017 and I am still being charged for the returned receiver. I have called AT&T seven times trying to resolve the over-charge. Twice I was told the problem was solved and the charge would be removed the next month. I continued to be charged. Once I was told I would receive a permanent $10 credit for the receiver charge. No credit ever appeared on my bill.

I have issues with my WIFI constantly, at least a couple times a week lately the internet has either been snail slow, under 1 mbps, paying for 18, or dropping. Only reason I am here is because I am tired of calling them and them asking if I reset my router. One redeeming quality of theirs is that customer service is always available to assist but not before it takes 30 minutes to get to the issue at hand. On another note, I started out paying for 25 mbps on my contract and when I was having major issues with my WIFI as in, no connection at all, a tech came out and told me that my area could not handle 25 mbps so they downgraded it to 18 mbps without any reimbursement whatsoever, not retroactive or going forward, which seems strange to pay more for less. If you are looking for an internet provider, I would suggest you look elsewhere.

Poor customer service. AT&T does NOT do what they promise for their customers. Truth in advertising would be welcome from this company. I would like to see AT&T offer better response times and not waiting for a representative on the phone for literally 30 plus minutes at a time.

Can I give a negative number of stars? The short story is I was told I would not incur a DirecTV early termination fee as A) I had technical issues and B) I was changing to Uverse and staying in the "ATT Family". This is a family I want no part of. EVERY PERSON... ALL 15 THAT I HAVE TALKED TO... tell me "Yes, your $668.00 bill is incorrect, you should not have been charged an early termination fee". Okay, great, but they have not issued the credit and now they threaten disconnection if I do not pay the bill.

All the services with every company are way to pricey. We bundle and still costs fortune and now cable companies drop some local stations. They have us where they want us. Either pay or have no service.

I canceled my internet service back in May. And then in September, I received a bill from AT&T stating I have not paid for past few months. I called their reps few times but they kept saying they could not find any record I called. Their service is terrible and not much help. Why do I need to pay their mistake? I used them for past 10 years and will never use AT&T again... Their service is getting worst and worst.

I have called for over 24 hours trying to get my TV service restored and I've talked to many representatives from different departments. Nothing has been solved and nobody can tell me why they can't fix the error that keeps them from restoring my service. Nobody cares, and everyone says they're going to help/call me back and they don't resolve the issue. I've never had to call them, and now that I need them, they aren't helpful. They do collect the money right away, but no service is being performed for the money they collect.

The TV flicks off at least once a day. Their billing service is awful. They keep trying to raise the bill by tricks. The latest one was changing the billing date so I can't send a check in on time. Auto pay is not an option as they make too many errors. I'm ready to break the two year contract after ten months.

As with all tv providers they are too expensive. Nice customer support in response to problems quickly. A very good selection of channels but still is too expensive.

AT&T has been a good provider over the past 10 years. They charge too much, though. For example, we pay over $50 for "hi-speed" internet. It's rather slow, not speedy!