AT&T Internet Reviews

On Feb 10, 2017 I used Uverse's website to make a payment of 200.00 to be drafted from my bank account. On 2/13 payment posted and cleared my bank. However, on 2/14/2017 and second duplicate payment of 200.00 was presented to my bank which I had rejected. I immediately called AT&T and was told no such duplicate payment exists and that they can only see the original payment submitted on 2/10, so therefore something is wrong with my bank. On 2/17/2017 this duplicate payment was resubmitted to my bank, which I rejected again. After approx 10 calls I finally got someone who instructed me to email my bank statements for research. After no one ever calls me back, I reached out only to be told that my bank return the original payment from 2/13, which actually did cleared my bank. My statements clearly show this yet AT&T refused to rectify this.

I changed phones today from Apple to an AT&T Nokia. ** at shop put in new sim card. Didn't even test it!!! :((( So I drive to Nevada thinking phone was fine. Fired it up... says "no sim card". Called tech/customer service. They couldn't get it to work. And oh by the way... can you go down to a AT&T store to get it fixed. They want me to waste 2 hours of my life because they are so arrogant and inept! Never again with this company. If I were in AT&T management I would be absolutely embarrassed with a 1-2 rating. They DON'T CARE! Get in and get them the hell out of the store as quick as possible! I will NEVER use another AT&T device or service. I come from a big family. My goal is to get at least TEN of them to cancel their service.

I have been a DirecTV customer since 2007. February 2016 a representative from AT&T called and said that I could bundle my DirecTV with AT&T U-verse internet for a fee of $106.11 a month for 12 months. I accepted and my nightmare began. The first bill was $315.56. I was shuffled back and forth between the DirecTV customer service and ATT Uverse. Each company blamed the other. Heed my warning!! Stay away from ATT bundle packages. I had never had an issue with DirecTV until now. Every month the bill is significantly higher than the $106.11 I agreed to. Every month I had to call to get shuffled between customer service, customer loyalty, customer retention and every time I was told different rates sometimes on the same phone call by different people.

I had at&t and DirecTV installed as a bundle deal on 4/13/17. By 4/15/17 I had no internet service and the TV signal kept dropping. An AT&T technician came out and determined the problem was at their "CO" (hub). He couldn't fix it so put in a ticket. Never fixed, no correspondence from at&t. Kids couldn't do homework and I just kept getting the runaround. 6th day without service I cancelled service. I was told since I was in a 30-day window no charges (per salesman and first CSR rep I spoke to. WRONG. Over $400 cancellation fee for services I never received plus I have to do all the work returning their equipment.

BEWARE OF AT&T. The only reason I agreed to try AT&T was because I was assured by the salesman that the installation fee of $99 would not be charged if I canceled before 30 days. I didn't like the patchy service and ended up using it for only 9 days before I canceled. Two months later I received a bill for $117.11. I disputed the bill, had to call back three times, and endured multiple transfers before a "manager" told me the installation charges will not be reversed. Twenty years ago I was erroneously billed by AT&T. The company's policies have obviously not changed. I will never attempt to do business with this company again. I propose you do the same.

Worst company ever!!! Started out with DirecTV and LOVED them, never had an issue. Moved homes and ATT have an offer that was SUPPOSED TO BE CHEAPER and not over $115 so I went with it. Ha. It's 4 months later and I'm still getting hit with all these "fees" and nonsense bills at $165. I literally have to call every single month multiple times to fix my bill. Because one person says, "Yes I will fix that for you," but then it doesn't get fixed. I even speak to managers who say, "We will get this sorted out," and nothing ever gets sorted out. I returned my equipment for my DirecTV account (which is also ATT because they are joint companies now) and without me knowing, they sent my account to collections because they never received my old equipment in the mail!!!

Moved from Cincinnati to San Antonio Apr 2016. Searched and found AT&T, as internet provider and the best internet plan I could get involved getting a landline for the promotional rate. Promotional rate ended while I was out of country, 2 weeks ago, and now they've charged the $32 for the landline. For the past 3 days, I've called and also had 3 chat sessions, to try to resolve this, since Apr 17, 2017, and get a better rate/less expensive plan. Somehow, their system reset my passcode and favorite restaurant answers. These answers are needed before a rep can further assist or a chat can proceed to the "useful stage".

I have been helping my sister with her AT&T and DirecTV bundled package. Around the beginning of January I contacted AT&T. My sister would be canceling her whole package, internet, telephone, and tv service. The cancellation occurred January 5. However not one person over at least 3 calls said to contact DirecTV separately. The billing for all services were on one bill and only one phone number. She received a bill in April for past due amount. I called the ATT number and at that point said they would transfer me to DirecTV. I explained I had not received service from them since January 5 but their reply was I didn't let them know, I have spent at least a couple of hours trying to resolve the issue. No one can or will remove the charges.

I have an account with AT&T Residential (Internet and DirecTV). Last year AT&T offered me a contract for 2 years with DirecTV and AT&T. Now, after only one year of contract the bill increased in $84.15. I called customer service of AT&T. The representative Valentina was focused only in enroll me to receive text message in my phone. She transferred me with another representative, Jayson, who listened the entire problem and hung up the call. They are supposed to call me back, but never happened. AT&T is disrespectful and unprofessional and this that happened now happened too with previous contracts and nothing happen for the head of AT&T. They win each year more money. I hate you, AT&T. I don’t recommend AT&T to my friends.

I got internet and phone in March 2017. It never worked properly. It drops off every few minutes. Phone pauses every few minutes as well. Signals are sooo weak that no device work properly. Streaming stops. On top of this I got huge bill including installation charges that were never supposed to be there! I stayed over the phone to cancel the service and I was told to allow a technician to come & fix one more time and have a certificate from the technician saying that he cannot fix it then only I can cancel. Other option is to break the contract and pay the penalty!! Internet and phone has never worked and still I cannot cancel the service! I did not have much problem with cellphones but they have been charging sooo high. I am sooo unhappy about that...

From all angles AT&T U-verse is the absolute worst. They installed the Wi-Fi at our house and it was working when the technician was there, then it stopped working when he left. We called only to deal with a condescending customer service lady. After 15 minutes on the phone, she scheduled a service call for a technician to come on a Monday evening. Monday comes and no technician comes. So we call again to find out what happened and deal with a customer service lady who is completely incompetent. I could barely understand her and she kept putting me on hold. The phone call lasted 30 minutes because she kept putting me on hold, and she scheduled another service call for a technician to come the next day. She said I will get a confirmation call the next morning.

Absolutely the worst TV channel selection--if you get the basic package it is all home shopping type channels. Not worth the money of $90/month for basic service! Also, the service is constantly interrupted and you have to go through numerous steps to get it to work properly--both for TV and internet.

I subscribe to U-verse because they had wireless cable boxes, I've had them for about six month and it's been nothing but a nightmare. Can not watch an entire TV program without losing streaming, if I use more than one wireless item (cell phone, computer, etc.) I lose all service. Customer service is outsource so there is very poor communication. Because this is my summer home, I say to myself it will get better the next and it never does. It's time to change carrier. Stay away from AT&T. They don't care.

Currently living in South Korea, bought a home in Hendersonville, TN. My son went to live there in March mainly to try to get everything set up before I retire to that home. Through website, set up the installation of phone, internet and television. Received confirmation and an appointment for March 20 and AT&T was made aware that my son would be on site. The day came and they showed up for about 10 minutes and said they would need to come back. One week later, he called. Customer service was vague and said someone would be out. No one showed. Called again, vague communication and nothing happened. Called again and was told that since I made the request I would have to call.

This happened over July - October in 2015. I'm still upset. My father passed mid-July. I contacted AT&T two days later to cancel his cellphone and cable/internet. The phone was easy enough. Then they transferred me to the Uverse people. They wouldn't cancel it without me knowing the answer to his security question. The question was who was his favorite actor. I got three guesses and they told me they couldn't help me. I would have to bring a copy of the death certificate into an AT&T store. I explained that I didn't have one yet and that I was warned it could take up to two months as death occurred at home and a hospital wasn't involved. I asked if they could note their system that I called so that when I provided a death certificate, they could backdate the cancellation. They told me that would be fine...

AT&T sucks! I have had to call them every month about invalid or unauthorized charges on my bill. I have been a loyal DirecTV customer for years, but when I moved to Atlanta, GA 5 months ago, I decided to bundle my DirecTV service with AT&T for internet service. Biggest mistake I ever made. Every month there is something wrong with the bill, extra charges that shouldn't be there. I've even been disconnected wrongfully while I had an arrangement with a manager. I have called 3 times in the last week alone. First, I called to get unauthorized charges for premium channels that were canceled months ago and suddenly reappeared without my knowledge. I was also charged a reconnection fee and late fee which should have never been on my bill since I had an email existing arrangement with a manager.

As most of you know, the only way to get a decent price for service is to bounce back and forth between AT&T and DTV. Even though they are the same company!!! That is the first lousy thing. Anyway when my DTV bill reached $150 it was time for another visit to the AT&T store. I switched to basic cable and wound up with a bill of $82. More reasonable. Well when I got my next bill it was still at $150, so another trip to the store. I was promised a $100 gift card for the billing error and scheduled to a switch back to AT&T for a 2-year agreement at $60 month. Not bad.

I signed up with DirecTV and U-verse internet back in July of 2016. It has been the worst mistake of my life. 1st the agent who set up my service lied about me being under contract for 2 years after I told her that I didn't want to be under contract because I am leasing my home and if I decide to move I don't want to worry about cancellation fees. She assured me that, "It was not a contract but it is to lock in your price for the 2 years." Lie number 2 was when she assured me that they would be able to set up cable in 3 rooms even though I only had 1 TV at the time. Lie 3 was told to me when they offered me a tablet for "free" and come to find out it was a whole lot of extra charges added to my bill as well my bill due date changed without me knowing this would happened.

AT&T service needs of improvement. If there were another option I would jump at it. My internet goes out several times a week and when I call I get if I go through all of the telephone prompts can take about 7 to 8 minutes before finally I get to talk with a person. The person that I have lately been connected with sounds like they are in India and from their responses reading from a notebook with canned responses. Unfortunately all of my issues are apparently not prewritten. I have nothing against people from India but their language skill is limited and frankly would prefer to talk with an American.

I ordered for AT&T 300 internet service for home. Today I received an order confirmation email showing the order of DirecTV with all bells whistles with internet 300 service giving a total bill of more than $170. I spent more than 50 minutes over phone but no answer to the issue why and who added DirecTV service to my order. We all have limited time to spend on different issues and don't have time to waste. So my request is to all those who are planning to order any service from AT&T is to make sure that you have lot of time to spend on phone for resolving the issues. PLEASE STAY AWAY FROM AT&T. THANKS.

AT&T Uverse ** up! AT&T Uverse has done nothing but to steal money from its customer. It teaches the reps to lure the customer to sign the TV and internet bundles with a remand card of $300 and then they will start to add $1000+ charge into your bill and will never take it off. I purchased a TV & internet bundle of 24-bit speed internet with a promise of only billing me $80/a month but it turned out my internet was only 6-bit. After I called their rep and told them this is not what I promised the rep said she will change my internet back to 24-bit for free and my rate will drop down to $69. But my first bill was $350, and my second month's bill is $250, and the third is $100! I called their rep and they said charge was "necessary for plan change."

Congress is obviously in the back pocket of AT&T. This broadband service company has never been good. I pay for U-verse with a guaranteed download of 26 Mbps. I have had nothing but continuous problems. It burps, stops, starts, and is throttled back to speeds under 10 Mbps! Total ripoff. It took AT&T almost a year to finally put a booster in my home. They are CHEAP! Everyone who has problems with this company, make sure to do a speed test. Take screenshots and report this company to the Federal Trace Commission and the FCC! Scream loudly! They are ripping off the American public.

Everyone knows that when you pay a bill after that bill they are suppose to give you 30 days of service. Well I recently got the internet turned on and by itself it cost $140 for a month because they had to the installation which shouldn't of cost that much for just internet to be installed. Okay so I pay that on April 2... Now not even 3 days later I get a email saying "your AT&T bill is ready to be viewed online" and I'm like what?! I just paid $140 two days ago!! And that bill $40 is due this April 23. So why am I getting charged with again and also not even get a FULL month of service??? And the customer service guy was like "That's because the billing cycle is made up on 23 of every month" which I understand but still! Charging someone $40 in the same month where they just paid $140 is just ridiculous. Plus basically robbing me of a weeks worth of internet that I will not be getting but still have to pay.

Here's the gist: we have had Uverse about 5 years, and each year, we renegotiate the contract. This year I decided to terminate, but I agreed to an offer from the "loyalty" dept (Charles) for a bundle of internet, phone, and Uverse for 110.00 monthly. Guaranteed for 12 months. Well, it's 2 months later, I have paid over 600 bucks and I have only Internet. I went on the ATT Community forum, which supposedly helps ATT customers resolve issues. I explained my situation, the rep responded, asked for my account number, etc. And the next day I get an email from the ATT forum saying my email address has been "discontinued ". So, they blocked me from further comments. Sinister... Very bad stuff. Stay away. It's so bad, you cannot believe a company is this corrupt.

AT&T, has the WORST Internet and phone service in the HISTORY OF THE WORLD! Their technicians are not properly trained and disrupt service at least 2-3 times a month when working in my area, then tell me I have to wait 2-3 days to just get an APPOINTMENT to fix what their technicians broke in the first place, and the audacity to tell me I might be charged $99 for the privilege! Then they don't show up within the 4 hour window. They gave me, and tell me someone will call me sometime today with a new ETA? When the technician has been working down the street all day! Maybe if AT&T had to EAT the service time their customers were down, and PAY for the time their customers had to wait and take off from work (especially when you work from home and can't!), I'd bet they'd have a different work ethic!

So I am moving in about 10 days to a new place where U-verse is not available. I called yesterday to inform U-verse that I would need to cancel my services at 7 AM on April 17th. That was repeated back to me and confirmed. When I got home several hours later, I had no service. I called and spoke to Adam, who was very nice and as helpful as he could be with the limited authority he had. He also said he could see that the services had been turned off by mistake. I asked that they be turned back on, or at the very least the internet turned back on, I could do without the TV. He went through the process to turn it back on and was told by the technician that they would have to run a credit check again. I told them no since my credit is frozen right now due to me being a victim of identity theft & that I wasn't a new customer so there was no credit check needed.

AT&T U-verse and cancellation charge dismissed by AT&T U-verse and then charged. I never received the service they promised. No internet service at all. I was fooled again just for them to sell something that does not work in my area. 4 years ago the same thing happened but they did not charge me because I was not with contract. More than 30 calls and in a single day 5 technicians and a manager came to me house to try solve the problem. They run cables on the attic but the signal was poor. The conclusion is that the box that sends the signal to my house is more than the distance allowed to provide the correct service. They know that! But justified that the salesperson does not. In the sale process I was inform that in my area had already made updates of the signals, which was false. The person who attended me told me that they felt very sorry that they could not provide me the service.

I got my Uverse equipment in the mail. Then the tech shows up to get me set up, and leaves without saying anything so I'm guessing I'm good to go. I hook up my modem and try to connect. It doesn't work so I call customer service. After half an hour of waiting and being transferred 3 different times I finally reach someone who will hear my problem. They tell me that the tech messed up my cables and another tech will have to be scheduled to fix it. They tell me they can send one the next week. I tell them I want to cancel my service. They cancel it for me but won't give me my 100$ I paid already for a service I am unable to use. I basically paid 100$ for them to come mess up my phone cables. None of the phone jacks in my house work now. Thank you so much AT&T. Thank you.

I was considering AT&T for cable and internet and was assured by the rep on the phone that they would not pull a hard inquiry and I told him specifically that I would not authorize a hard inquiry. Well, they pulled a hard inquiry and I have spent hours on the phone with AT&T and they refuse to remove the inquiry. I was passed around from department to department and wound up with an exceptionally rude woman who insisted that I authorized the credit check and refused to remove it. I don't even have your services, the least you could do after LYING to me about running a hard inquiry is to REMOVE IT.

Switcher rebate. This is a classic bait and switch. They get you switched and then come up with all kinds of excuses as to why they will not pay although the people in the store assure you that everything is in order. I wish I would have read this website before, now it is too late for me, hopefully you read this and are not taken by this scam. Stay away from AT&T.

Well first I called just to get internet to start doing school work at home so I'm home with my baby more. The girl sold me on 20 dollars more a month if I wanted cable as well. So total 60 dollars. I said "I'm sure you sold me." My total is now 146 a month. 40 for internet which is all I wanted in the first place and 96 freaking dollars for something I didn't want! I tried calling 10 days later after installation to cancel just the TV portion because I was told 60 dollars total not 146.

I have complained on several occasions about disrupted service that's almost predictable to occur between 5 and 7 PM each day. The only response I have gotten was, "Oh, that's the time everyone gets home and gets on the internet." This is absolutely no excuse. I never had this problem when I had Cable. I am quite disappointed and would like to go back to Cable, but the problem of having to change my email address on all my accounts keeps me kind of "locked in" to AT&T. I would advise anyone to not sign on to AT&T internet service, unless it was absolutely the only option.

ATT Uverse is garbage, incompetent with high-speed internet and comparable to dial-up if that!! I can't even wait till my contract is over so I can GET THE HELL out of this garbage operation! I work from home and it's taken me twice as long and when I need to do bigger work loads, I use my cell phone bandwidth. I shouldn't have to do that!!! I'm so done with ATT's GARBAGE, never ever coming back. Learn my lesson and all you people out there reading this, don't experience it! Cancel your services and stay away. I didn't listen when a friend told me to stay away, I learned my lesson though. Good luck!! Anybody filing a civil suit, please let me know? I want my money back!! The speed they advertised is NOWHERE close to what I'm getting...

My husband called to discuss our options to lower our monthly bill (that is $330 a month). He was told to do that we needed to change over to DISH Network! So we agreed. The day came for them to install the dish and come to find out they couldn't due to trees. So now we discover they can reduce our bill with the old service... Great we were told the service would be turned on in a few hours that was 5 days ago!! The issue is not that I am without cable, but that I work from home and depend on my internet service!!! I assume you want to be paid and in order for that to happen I need to be able to work!

We have had nothing but trouble since we got the service. We first got DirecTV and then we got AT&T internet. Been trying to bundle these two is like pulling teeth. Both the services are the same company and you have to call two different services to try to do anything. Each pole takes approximately 1 hour and you still can't get anything done. Not professional. Customer service is not professional can absolute disaster. I would not recommend any services from AT&T to anyone.

I have been a faithful customer of AT&T with both wireless and Uverse services. AT&T is making their Uverse customers go to DirecTV since their acquisition of the service. I fought going to DirecTV for quite some time but gave in and attempted to obtain the service. I called and set up an installation date. Now, at the time of them selling me the DirecTV package they offered me a $200 reward card for starting a new service. However, once the technician arrived for installation he found that I didn't have a direct line of sight and couldn't go further. He called AT&T and was able to work some things out for me to keep Uverse (which is exponentially better than direct television) without an increase in the price. Now, through his negotiations with the sales department he found that I had been overpaying as I was listed to have two land lines (only had one) and 54mbps of internet (only had 24mbps) since the beginning of my service (3 years).

Their entire customer service layout is horrible and unorganized!! If you only have internet they pass you along to the Philippines. There you will get disconnected over and over again! When I asked to go over my bill and that the service is bad they ignored me and was pimping a service DirecTV!! You will get hung up on. You will be directed to many different areas. Why did DirecTV join AT and T?? I will drop the internet service and will continue to use my Firestick!! Buyers beware!!! Do not use this service. Run like hell!!! You will have a hard time getting human. Do not use this service. Go get the Firestick!!

Cable and internet service have gone out three times in a week. Techs are unable to solve problem. My wife spoke to a manager yesterday and expressed her displeasure regarding service outages. She told the manager that she would cancel service if the outages continue. Manager told her "well you have to do what you have to do". This is the worst cable and internet company that I have ever done business with. Will be cancelling my service today.

We own an independent shipping store that is an "Authorized shipper" for UPS, FedEx, USPS. AT&T is constantly sending their customers to us for the return of their equipment. AT&T has a deal with "The UPS Store" to ship their equipment back for them. WE do not have that capability. We graciously explain that the NEAREST "The UPS Store" is 45 miles away, one way. For us to help them, they need to call AT&T to get a shipping label & then they can return it through us.

My internet peaks at 3 mbps usually for around 5 minutes then drops back down to its normal 0.5 mbps. Strangely whenever I'm on the phone with them it will shoot up to 15 or 20 mbps while I'm on the phone, drop back down to around 5 mbps for a few minutes after I get off the phone, and finally settle back below 1 mbps. Oh and their speed test on the AT&T website tells me it's running at 15 mbps all the time. Every other speed test on the internet tells me the actual speed of less than 1 mbps. If it was running at 15 I would be able to stream a video without letting it load for a couple minutes. I keep calling and nothing changes. So not worth the money. This isp is garbage, don't buy their stuff.

Company mishandles returned equipment. This is my second attempt with AT&T Uverse. Both times same result. Service is sub-par. BAIT AND HOOK used to encourage sign up. Rates are not truthful. Canceled my account in December. They continued to draft my bank account. Equipment was returned. Company still continues to draft my bank account. AT&T claims that they have not received equipment. I have a receipt showing return with serial numbers. They are not interested in seeing my receipt! They are only interested in passing me from one customer service rep to another. IT HAS BEEN ALMOST 4 MONTHS!!! They are yet to resolve this problem and return my money, which they drafted AFTER the cancellation of service. My last statements show credits. They show that I was overcharged! However, there has been no refund!

My family has been a loyal customer to Directv for over a decade. When they were acquired by AT&T, it occurred at about the same time that Clear, what was our Internet provider for many years went out of business. Knowing that we were going to be switching to AT&T for DirecTV service, and we also now needed a home phone and Internet service, my family decided to move our cell phone service from Sprint to AT&T to take advantage of the package they offered where everything would be included for one price. We jumped at this deal, because it meant instead of having three separate invoices we would have one and the price point we were offered was competitive with what the previous three invoices were on a monthly basis. Well, now we get to the service and were paying $550+ a month thinking that is covering everything (our prior cost for all services was about $600 a month) when in fact that was only covering the cell phones.

I called Uverse today to ask them to cancel my service. They asked why and I explained that I was moving and Uverse wasn't available in my new location. I also expressed overall dissatisfaction with the service. The AT&T representative promised to give me a great deal on Directv and convinced me to sign up for the service. I asked that my Uverse be disconnected on March 31st... A week from the day I called. I work from home so having wi-fi is critical. As soon as I hung up and went to go online, I noticed that my service was disconnected. I called Uverse to rectify the situation. They told me they couldn't override the cancellation in the system. I explained that I worked from home and absolutely needed the service to be able to operate. They didn't budge. Of course, they were quick to sign me up for a new service.

There was an account opened in with my information without my permission. ATT reached in an attempt to collect which was the first I was aware this happened. I have never personally has an account with ATT for any of their service so was very surprised when contacted. I asked them to open a fraud case after an extensive phone call and proving to them I did not live at the address on the account. I was secure in the thought that is what was going to happen but lo and behold they sent it to not one but 2 collection agencies. I was only aware of this when one of them hit my credit report in the middle of refinancing my home.

I had AT&T U-verse and switched to Xfinity Feb 16 and the technician said my service would automatically be cut off from AT&T. I did not receive emails from AT&T after Xfinity took over and did not realize that AT&T was still billing me for the service. I was cancelling my wireless service with AT&T and signed on to learn I had two different account numbers. AT&T had been charging me for over a year to the tune of $2573.90. I called and the customer service agent who had no empathy and was rude. He should you should have cancelled the service not his problem.

I have had AT&T U-verse service for several years. The internet has been slow to non-existence. I have been calling with complaints for over a year. Four different service calls were scheduled where the service tech would show up an hour early and then leave a note that they could not wait. One time, I was scheduled for a service call from 4-8pm, I got home at 3:50 to a note on my door that the tech was there at 4:15 and could not longer wait. I finally took an entire day off work and was able to get the modem replace, now instead of it being slow, it only works intermittently.

I have never had such a terrible experience trying to get new service. The first man I had talked to to set up my account was nice until he mentioned about direct debit for my account and I told him absolutely not. He said he had removed that, but within that week I received a welcome letter for direct debit of my account. Then I had told him I wanted the early morning installation. We confirmed both were going to be the 8-12 slots and I said it would be perfect. Later on, emailed I get a confirmation and one was 8-12 and the other 12-4 which I didn't agree to.

I pay for high speed internet and have had my connection and box checked twice and my internet still goes out almost every night! I'm a full time student and I work! I don't have time for this!! I restart the router multiple times and our internet is still out! I've called AT&T multiple times and they say they might have to charge me $99 because the connection might be damaged! What?!? How is this my fault?! Our internet will work perfect for a few hours and then it completely stops working for a day. I've have the box replaced twice. Don't get AT&T.

On Feb. 11, 2017 I went into AT&T with my sister. She had just purchased a new iPhone and wanted to buy a case for it. While in the store the representative started to talk to me about starting a plan with AT&T for cable and internet. I explained that I did not like AT&T or DirecTV, but the representative continued to push the promotion of the service. I was offered a free iPhone and a $200.00 Visa gift card as perks to sign up for the plan. As she continued to talk I decided to sign up and take advantage of the perks. It sounded really good. She told me in order to receive the free perks I had to sign up for the service and have it for at least a month before I could retrieve any of the perks. Ok I signed up for the service. I have kept the service for a month and paid the first bill.

Had a two year agreement with a discount and I was told, I have it in writing that if I upgraded or downgraded the discount stayed with me and the price guarantee would also follow me at the cost of the new package. Well yesterday I upgraded, lost the two year price guarantee is now only a one year and my discount decreased by $26.00. AT&T states when I called to discuss all these changes on my bill and about the possibility of canceling, the gentlemen says to me, "Well you had a agreement until December 2017 to stay with AT&T." WHAT ABOUT THE AGREEMENT you had with me AT&T? Get your service elsewhere... At least DISH backed up what they said would do and what it was going to cost you. Don't do business with these liars, and they don't care about their customers. They will say anything to get your business. I am already looking for another service.

I realize that there was an wind storm on March 8, 2017, but 9 days later I still do not have home phone or internet! I could understand 2 or maybe 3 days, but 9!!! God made the Heaven and earth in 6 days yet AT&T can't fix their own system in 9. I have not seen an AT&T truck on the road since the day after the wind storm so where are they?

I have been using U-verse for approximately six months now. Technicians have come to my home at least 10 times to fix problems. This is the worst television service I have ever encountered. They have come and change boxes twice, given me new remotes. They have rewired certain sections of my home all to no avail. The wireless boxes are useless. There is a terrible delay in making any actions, you have to press the remote five or six times before anything happens. I personally learned how to reboot the system so I didn't have to call technicians to help me do it. I reboot the system at least three times a month. Absolute garbage service. I often just turned the TV off at utter frustration. I have since changed to DirecTV which is absolutely wonderful. No more stress!!

Upon ordering my bundled service of Internet, television, and telephone in February of 2016 I was told I had to pay a $450 deposit. I was informed I would receive $400 of that deposit back in the form of a Visa gift card. When I didn't receive the gift card in the time frame given I called and was told the amount was credited to my first bill. After checking my bill to be sure that I hadn't received my deposit back and verifying that I hadn't I contacted AT&T via their website and used the chat function where I was told I could not get my deposit back until this service was cancelled at the end of my contract.

Worst experience ever. Uverse offers back up as parts as a bundle. (Have 2 other back ups) CANNOT CANCEL UVERSE 360. Penalty of $ 80.00 to cancel. I agreed. Just not to see Uverse ever. 28 years with AT&T. Hope the government puts AT&T out of business.

The issue began when I had services with DirecTV in August 2016. I have never had a problem with my internet and TV services with DirecTV. When we moved (Across the street) we were told that we had we would no incurred any moving charges. That was a lie, we incurred moving charges. I called to inquire about the removal of these moving charges. They promised $100.00 off or $60.00 off my next bill. They never got a bill correct. I was billed for Satellite set-up and install. They never set up anything but turned on a switch. I also was billed for premium channels that I never requested/ordered. The only thing I ever ordered from DirecTV was a movie ($5.99) never a premium channel. My monthly bill went from $89.00 a month to $140.00 a month. I explained to them that I was not paying that because I never had all those services on my account.

We called two weeks ago while we were moving to our new house to begin the process to transfer service. The representative was like "oh since you're going to this area here we can offer you Directv and faster internet for the same price". Also she said they could go in 3 days which would have been our first official day at our new house which was cool. We got excited. That morning we got everything ready and they never showed up. Instead, we got a bill that morning for $120 increase and a schedule service day for 7 days from that day (yesterday).

Worst customer service ever! Haven't had internet or TV since Thursday and every time we call they tell us something different. We were suppose to have a tech come today but they never showed up. Upon calling we were told there is an outage in our area and the tech would not be coming. No calls, no text, nothing! ??? We had to call them to find out. They then stated that they guarantee it will be back on in 24 hrs. When asked what they would do if not on was told they would call us and not to call back until they call us. Tried to call back to file a complaint of rudeness and unprofessionalism and the phone number that says it's available 24/7 online says they are closed almost like they blocked our numbers. AT&T is super close to losing another customer due to poor customer service skills.

Called AT&T customer care line 611 from cell phone. First on hold for busy call volume from 0 mins to 12:31 sec. Talked to an outside rep guessing India. I asked a question can I get a better rate plan. Placed on hold from 12:38 to 38:16. Another rep answered "can I help you". I asked for a complaint number to call. Reply "there are no such numbers for complaints. You may go to a local store and complain". Placed on hold again 38:28 to 39:21 where I just hung up. Very poor Service makes me want to change companies regardless how long I have been a customer 10 years. I think they should have a local U.S. company handling complaints and call centers. India really doesn't care what kind of service they give to US customers.

I was guaranteed a 400 Visa card from AT&T when I signed up for the U-verse package. Told it would be 6 weeks to arrive, then called again after 6 weeks, was told it had to be claimed within 6 weeks and that the "window" had closed. Have repeatedly contacted them and spend hours trying to resolve, continue to get promises of resolution. Still nothing. Big scam!

I owed my U-verse bill, in fact it was time for my account to bill again. I contacted them on Tuesday March 7, 2017 on their website using their "live chat feature". I spoke with Kristen at approx 5 pm. I verified the amount of my bill which was $559!! I asked if it would be okay to pay that in full the following business day. She said that it would and said she would make a note of our arrangements on my account. (I worked in Customer Service for 2 Large companies and I know to get the name, date and time of the person you spoke with.)

I really like my AT&T U-verse internet. I have had it for over a week with no speed or service issues. The installer gave me his number and said if I ever have issues to call him and not tech support. Customer service needs work and the initial rep who set me up misled me on after promo pricing but its okay. I have no complaints. My wired connection runs at 43Mbps and wireless at 34Mbps. Great service. Glad to be rid of Mediacom and their slow 15Mbps service that never ran higher than 10Mbps at any time.

I ordered high speed internet and U-verse package from AT&T three months ago. Most days we have no internet in the house at all. I can't work from home anymore because it takes me hours working with dial-up speed to work online. Then I find out from 2 different AT&T employees that it doesn't matter what you pay for, it matters how close you are to the box. Customer Service even said they were surprised the installation technician didn't tell us that!! I asked for refund and after an hour phone call, I did get half my money back. I hate U-verse quality but am stuck with it. Why would AT&T charge for a service they know they couldn't give???

AT&T may have merged with other companies to increase their services and bundle their services. However, the mergers are not seamless to customers and cause a lot of aggravation in terms of billing and payment issues. I had a package for DirecTV + Internet. Although these 2 services are both under the AT&T Umbrella, they behave as separate companies. For any issues, we need to connect to either DirecTV or AT&T Internet companies. Although, there is a common account, information to the common account does not guarantee that updates are made to individual services. It's like the right hand does not know what the left hand is doing. When we cancelled our services, we had to cancel separately with AT&T Internet and DirecTV. The final bills had to be sent to different addresses. DirecTV charges you a hefty fee of $20 for every month of cancellation on your contract.

On Wednesday March 1st I placed an order to increase my Internet speed to 45 MBPS. The service person indicated the new speed would take effect immediately. Upon hanging up I lost internet and TV for two full days until a new modem could be installed. In the last 5 days I have had 3 service technician visits talked to nine service reps or tech support people and I was just told by a Technician that my area cannot get 45 MBPS service. My plan is charging me for 45 MBPS and I have 18.

Since Mar 1 I have had the most horrible experience with the At&T company. It's unorganized, a bunch of liars, unprofessional. People don't know their jobs and they mess with your account drastically. DirecTV salespeople called on Mar 1 selling their product. They messed my current account drastically. The saleslady informed that they my account will start right away and gave me the incorrect account number. I canceled the DirecTV account and asked the sales person to maintain my original u-verse account. Instead she didnt do the needful and changed my u-verse account to U200.

I do not recommend this company at all. They required me to go into a year contract to guarantee my price and then increased my price. They kept telling me that due to market change they have to increase prices but they required me to go into a contract and is charging me 75.00 to cancel it although they increased my rate. One associate named Adam said he would credit me the increase and then escalated or transferred my call to a Marissa ** and after she told me it is in my service agreement that the price can change which I never received. I decided to cancel the service.

They had me waiting days for an install. I had 2 scheduled appointments both times I had no call no show appointments. When I called to complain they said "tough luck" and "we won't give you a discount off your bill. It's not our problem." Terrible customer support they were rude to me. They don't even deserve 1 star.

I paid the early termination to close my account after the customer service tanked when AT&T took over. So I returned the equipment and took a picture of the tracking number to follow up and sure enough it helped. I called after a month and they said they had not received and so I told them I showed they received on 1/17/17 and then they found it. So I was told that the equipment had to be sent to another department for review. And it is now March 1st and they are still reviewing the product and I have a $194.40 outstanding balance that is going to collections. Really! And they have the nerve to send emails to get my business back.

I terminated and closed my ineffective and erratic AT&T residential Internet service in October 2016 but the company continued to bill me. A couple months later after receiving my final quoted payoff, AT&T again billed me $5.00. On contacting the company about this for an explanation, and possible courtesy waiver, I was told by a very rude and unprofessional customer service representative that the five dollars is a service fee for my FINAL payment being processed over the phone by a live representative. This so-called fee was never disclosed by AT&T and/or their representative.

Honestly I'm enraged right now because of this worthless, scamming cable company. So, I've been trying to call to get my last bill lowered for a few days now because I've decided to cancel my subscription with this nightmare of a company. I've been trying on and off for a few days and I either get disconnected or their 'on lunch for 5-20 minutes'.

I called AT&T at 6:50 pm and got the "robot runaround" for the umpteenth time today. I spoke with a rep in India (I think) who called himself "Lance". He agreed to switch me to a "Retention Department" (which I have had to call every single month for a few years) and I got the ** robot again. By the time I got the robot to send me to ANOTHER rep, the message said, "The office is closed, call during business hours." By then I was furious - again.

Services were disconnected due to non-payment. All my fault for not canceling but I had other service installed first. So when it was disconnected I called to inquire about my email and pay the bill. So I did and at that point service was restored but I didn't know it because I let them know at that time I had other service. I called once I realized that the service was still on and they told me just return the equipment and there will be no further charges, well a month later they send me a reconnect fee saying because I paid the bill my services automatically are restored at a 49.00 charge and they added other fees for a total of 78.67. I called to talk to billing and was directed to the most rudest manager ever because it all was suppose to be resolved already. Looking at the complaint history it is my recommendation that no one uses AT&T services.

Every month you have to call about your bill and spend over an hour to try to fix it. The only reason they got 1 star is because you cant put 0 stars. I hate this company and would rather watch the black screen on the TV. than to have to deal with this company ever again. If anyone wants more info about this company call me on my personal cell phone ** because if I can save you from making the worst mistake of your life I will gladly speak to anyone.

Not a good experience... I signed up with AT&T Uverse and they told me a lower price at signing. When they turned on the service on 01/03/2017, the speed was lower. So, I ended up paying more to get 45mbps. This is not the worst part. Today, it's 2/22 (only 1 month and 18 days), we have been out of service for more than 7 days and a tech is coming 6th or 7th time, lost track of numbers. Their equipment is sub-standard and service is low quality. For some reason their WiFi range is short. Perhaps putting my own WiFi modem will work, if I can keep their service up for more than 2-3 days. Worst part is that since everything (internet, phone, TV, Netflix) works on one service and it goes down, nothing works...

I have been with Cingular before they were AT&T and they were good at first but they totally suck now. Their CS is the worst. I been trying to get through to them all day so they can now F off and die. I will be leaving them ASAP.

Extremely simple: their internet is SO SLOW. I had them install as a trial to see if it was better than Time Warner. I tried it and I thought I was back in 1996... It was the slowest internet I've ever seen. I just can't believe how AWFUL their internet is. These guys and their product are HORRIBLE.

When I signed up for the service I was quoted a price and I asked the representative if this included the AT&T internet and he said yes it does. Today I checked my banking account and saw that AT&T had taken $55 out of my account so I called them and got the run around. I can't cancel the service right now because they will charge me. I have to wait until the contract expires. I will never use them again! I am disabled and on a fixed income and I feel violated! DirecTV and AT&T are liars and rip-offs!

I ordered AT&T Fiber 100 at the end of January 2017. The service was working great then it kept going out so I call AT&T Technical support and they came out and fixed it. Then it went out for a week no explanations nothing. They get it back up and I get a $25 credit. Then it goes out for 2 weeks and I switch over to their 45 internet thinking regular internet will work but the service runs through the same line so it still didn't work. NO calls from AT&T assuring me of progress or estimated time of repair. I call several times and chat with Tech Support and am told that my case has been escalated to the highest level. Now they did call but when they promised to call to see if my service was up and it wasn't they did not call to let me know of any progress or the problem of why it's down.

I've been trying since November 2016 to get correct billing on my internet/DirecTV bill. While trying to save money a representative suggested I move from U-verse to DirecTV. I canceled premium channels within the necessary time but was charged despite several calls. They promised a reward for me signing up for this DirecTV promotion. No one can tell me anything about that. When I finally thought I got a decent rep. on 2/4/17 my charges were still incorrect and to boot there were no notes on their end to confirm what was told to me. Today the representative I spoke to offered so much less of a credit that I wanted to go through the phone. The bill still isn't correct. I hate AT&T enough to pay them just so I can cancel everything and never look back! They are liars and thieves! May their overwhelming greed be their destruction!!!

I paid my bill for service before due date, paid off 2nd phone and my main phone was locked after telling store employee I was changing to another service on 2-17-2017. Called customer support and got a big runaround and no help! Went to website to get PIN number to unlock device and still no help, message said there was trouble with the website try again, did many times and still could not resolve. Spent over 2 hrs. trying to get help and still nothing. Called store today 2-18-2017 where I paid both bills trying to get help and the so-called manager of the store was very rude over the phone and just said I should have been better prepared and hung up on me.

Early in December of 2016 I made the decision to switch from TWC to U-verse for business to lower my costs for doing business. The U-verse sales rep offered 6 phone lines with 45/5Mbps speed on the internet for half what I was paying for my current service. The service was supposed to be installed on January 9 but the business office ported incorrect numbers and the installation could not be completed. The third time they came to complete the installation was Feb 1st, 2017 and since then our phone lines have not worked.

All is good and dandy until you try to downgrade or cancel your service. I spoke to a rep - Becky - to cancel my TV, but keep my Internet. I directly asked her if I would still have unlimited data if I canceled cable. She said yes. She then offered to lower my price slightly from around $70 to $67--I said fine. A minute later, I get a confirmation e-mail saying my price is $88/month and my data limit is 1000GB. I call back and this time get a rep who is clearly not in the U.S. She talks in circles and does not offer any solutions. Her supervisor comes on and basically tells me "too bad, we can't give you unlimited data." When I ask why they don't stand behind what their reps say, he says they are not responsible for their reps giving inaccurate information... i.e. lying. What a scam!!

Worst customer service experience in my 42 years. My Uverse began to have intermittent disruptions weeks about 4 weeks ago. I took off of work to be at home for 4 hours since it is not possible for AT&T to give you a exact appointment time. The tech arrived and was very nice. He said he found the issue and that our phone, internet and cable should be fine now. We began having the same issue again within a day or two. Our entire home had no communications (phone, internet, or cable) for over 24 hours. I called back and went through the 40 minutes of automated operators and remote testing that ATT requires prior to setting up a tech visit. The gentleman told me it would take 10 minutes and that he would call me back immediately. He never called back so I called them back.

After disrupting just about every service in our neighborhood (we have no utility poles - everything is underground, and AT&T recently managed to again slice just about everything during an "upgrade"), the mighty AT&T was not content with merely sending piles of daily "U-Verse" promotional trash via snail mail. Over the past few weeks there have been hordes of ever present, aggressive and relentless sales people lurking about. Last evening just before 8 PM, two of them banged on our door - note that I start work at 6 AM and am usually here well before that. The pair was nearly "escorted" off my property. The short story is that if this should happen again, the Police will be called and charges will be filed.

I am very frustrated with my bill from internet and home phone service. The price is way too high. It seems that every month my bill jumps up $10 more. When I call customer service, I am told that they have no other specials to lower my bill. I get frustrated that I can't get a lower price when my service is not working to the max it should. I had someone from outside come and measure the internet speed just to discover that the speed is way low, meaning that I'm not getting what I'm paying.

I have been calling AT&T several times regarding a invoice they sent to me for DirecTv cable service when I never ever have contacted them requesting a service like this, nobody had came ever to install such service like this. They are pretending to charge me. They have transferred my call to all the departments and nobody can help! Some people just hung up the phone and others just throw the ball between at&t and DirecTv and nobody fix the issue. I'm just tired of this! It looks to me like this people are just playing with this serious issues. Please someone give me an advice on what to do next, I'm really thinking to sue them!

After hours and hours of calls, month after month, I am still receiving monthly $200+ bills. In frustration, I reduced service in September due to the fact that they couldn't get the billing correct after 2 months of calling. I then cancelled completely in December to avoid any more overcharge. I just got a bill for Feb-Mar services. This is after figuring out how to get it escalated to the Office of the President (which I did through my local city Assistant Manager). They have on 2 occasions adjusted the account to $0, but cannot figure out how to terminate the account. They never answer the phone number they provided, and are slow to return calls.

I was recommended by DirecTV for home internet. On January 3rd I spoke to a representative that stated that they could help me with home WiFi. I received a mobile hotspot within the next three days. To my surprise it was a little box with only five gigs. After about 2 hours I decided to return the item to get a refund. I called numerous times and they stated that I would get my refund of $55 within 2 weeks. It has been over a month and I only received $8.73. They stated that they have a restocking fee a $45. Then I called 3 times and spoke to three different Representatives that stated I was going to get my money back within 3 weeks. I contact them to see why it was taking so long and they stated that they could only give me the $8.73 back. Then they tell me that I have a bill of $120 for services that I did not use.

Three strikes for AT&T, they're out..! I've been a long-term AT&T, Pac Bell, SBC, etc... customer with my 13 different businesses and personal home services over the years and while I thought they were making progress towards getting their service act together, I am wrong... I ordered a bundle of 3 services on-line including, home phone, high-speed broadband and also DirecTV services last month.

AT&T is still a monopoly... They really don't care if you like them or not. You are limited to just a few carriers. I called again this morning asking for help and it's like you are the problem... RUDE and Disrespectful People. No matter what I say they just want off the phone... To add to the mess is the AUTO PC access you must go through. It's awful in my opinion. STAY away from AT&T... Terrible Customer Service.

Poor consumer service. Been with AT&T for over a decade, but customer service has gone extremely downhill. Most recent example - I have been without internet, cable, or home phone for 5 days and counting. When I called customer service on the first day of the outage (Thursday), I was connected with AT&T's call center in the Philippines (Important recommendation! Must directly ask to speak with someone in the U.S.). Very difficult to understand rep through her accent.

I cancelled my account with AT&T some time in February 2016. Returned the equipment on October 31st, 2016. I have the receipt with the serial numbers of the equipment on it. They sent my account to the collection agency in November. They said they never received the equipment after calling today, February 10th, 2017. My credit score was knocked down over 100 points for this back in November. This all happened while getting approved for a house loan and it really messed up the whole process and caused me hours and hours of phone calls and a lot of running around. Over the life of my house loan, it caused my rate to go up and will cost me over $13,000.

Good, reliable service, but took them forever to make fast plans. I have been an AT&T Uverse customer for a few years now. Until October 13, 2016, I was stuck with their "Basic" 768kbps speed. How frustrating. And even though it was slow, it never went out even once and has been very good with the exception of the speed. Can easily watch a 480p video if I'm the only one online. Even during thanksgiving and Christmas when my whole family, 30+ people come to my house and get connected, it still never crashed. It took an hour for stuff to load, but it worked. Very frustrating to say the least. But I have since upgraded to the "Max" 12mbps plan and it works for what I need it for. Only gave gen 2 stars due to the speed issue. My neighbor could get up to 24mbps, and I can only get 768? What? But I'm happy now.

I switched from Verizon and Dish to AT&T and DirecTV as they offered me a great deal. My process of switching began on December 30 2016 and still to this day of Feb 9 2017 I am having to spend hours upon hours of calling them, visiting our local AT&T store and hassling with online crap. I am fully regretting my decision to switch because of all the hassle I feel I shouldn't have to go through.

My wife called in December of 2015 for internet. We had Comcast before and never had a problem. We did not need TV but my wife said we should get it, because after taxes and fees our bill would be around $68 dollars a month with both TV and internet. I said we should not do it because the bill would change later. The rep promise the bill would never change and we had him repeat it on the phone twice that the bill would never change, and we have had the conversation confirmed by AT&T.

After confirming AT&T Uverse has the correct email and phone number, they failed to contact us by email or phone to let us know a bill was unpaid and service was going to be disconnected. They rather send snail mail, dated 1/31/17 received on 2/7/17. Service was terminated on 2/7/17. Though we informed them we paid the bill, they said it takes 7 to 14 days to process a payment. Really? Your choice of contact is mail, your letter takes 7 days to reach us, and if we pay you immediately it takes you 7 to 14 days to process? How can anyone pay their bill on time? Resolution is to prepay and the problem according to AT&T Uverse customer support is our postal service.

I have 4 wireless devices through AT&T so I deemed myself a loyal customer. Several years ago we has AT&T internet installed in our home and it had been inconsistent as best. We decided to give them another shot and opted to purchase a internet/direct TV bundle. BIG MISTAKE. We had the service installed on Jan 24 and it hasn't worked since. I have live chatted with over half a dozen agents, had live conversations with about the same amount, and had 2 technicians out at our home - mind you, I had to take 2 days off of work to accommodate THEIR schedule. I had ANOTHER appointment set for today to have them resolve the issue and thought it odd that I never received a confirmation regarding the appointment. So I called, only to find out that there was NO ticket for a technician to come to our house!!!

As with most cable companies, one must be careful in dealings with sales reps... there is a tendency to misrepresent what the service will included... ie, what is promised (cost and features) too often ends up not being what you get. When you complain, they often try to tell you that you can get what they mistakenly promised in an upgraded service... for more money of course. AT&T U-verse did this to me and they are known for doing this. I'm surprised that State Attorney Generals are not pursuing what certainly appears to rise to the level of bait and switch.

I called to have the internet and DirecTV installed. I was with charter but since AT&T is offering the internet and DirecTV bundled and he made it like a huge saving I agreed to have them both installed. Since my husband works from home the speed of the internet is very important. When I called the first thing that I asked was the speed, the representative told me it's from 45MB-75MB depend on the address. After he checked the address he said the speed would be 75MB. The sales representative lied in order to get the service started. When the technician arrived the first question I asked was what was the speed of the internet? He said 18MB. The technician said AT&T doesn't offer more than 18MB. I didn't let them install it.

We have been using AT&T for long time - 8 years and so far we were ok with the service until the moment that we decided to lower our UVERSE 300 bill. We spoke with a lady called "Victoria" and she couldn't deal to lower our bill. However, she offered a promotion for DirecTV with 24 months very similar package as the Uverse 300 (1st lie). She also mentioned that she was going to keep open our Uverse for a week until we were sure with the new cable (2nd lie in the story). We felt happy because if the DirecTV wasn't good we were going to have at least the backup with the Uverse.

Bill has gone up twice without warning. When I first signed up I was told I wouldn't be charged any equipment fee for the modem and cable box, but I was. My 24 mb/s internet consistently only gets my about 7 mb/s and no one seems to know why it happens or how to fix it. 24 mb/s is the best they offer even though I live in a major metropolitan center so even if I wanted to upgrade I can't, which is a joke when gigabit internet exists. U-verse is a racket and wouldn't recommend it to anyone who has other options.

We called to do the following: stop receiving a paper bill and receive it via email. Consolidate two accounts in our household. It took us TWO DAYS, SIX representatives, and several hours to get things straight. Two of those people were supposed to call us back but failed to do so. We called the next day to cancel an additional service on the bill. Instead, we were offered other options, which we did not want. The representative then said she had to consult her supervisor and would call back. The incompetence we have encountered is stunning. I am beyond "very dissatisfied with my experience." Unfortunately, I don't have another carrier in my area or I would switch. AT&T what are you doing to improve your customer service?

I ordered the Uverse bundle when I was told that the iPhone 7 that I wanted would be free. Thought that sounded like a no brainer! Well that was in mid December. My install was scheduled for mid-January. I took a 1/2 day off work because no Saturday installs... No show. Turns out they had me down for the next day... Rescheduled. Got a call 2 days prior to let me know that my phone number had not been ported over yet for my land line but that they would install and get me a number by 2/1... Obviously I said "no thank you". Rescheduled again for 2/1. The installer came out in a timely fashion, only to tell me 10 minutes later that I had no signal from the phone pole to the house. They would need to get someone else out to work on the telephone pole to get the signal... That person (Stephanie) was prompt and lovely. She got the signal to the house, but the installer had already moved on. (BTW, 2nd 1/2 day I took off work).

AT&T internet service completely sucks. My "NEW" tablet and laptop slows down to the point of not even working at all. Crying shame that they have to slow your service down to the point of no service. Oh, for the first couple of months worked great. I'm tired of this to the point of termination. Sick of this nonsense. Now we have competition out there to humiliate you AT&T. Makes me sick to see these greedy companies take advantage of the consumer. I hope in the future you go broke and have to be treated like you are treating us.

After paying AT&T U-verse $240 a month for several years for 150 channels, of which I only really watched 4 of them, I decided to drop my service to a $40 a month basic plan. AT&T charged me $40 dollars for one month, then went back to charging me $240 a month for the basic $40 Channels. That was 4 months ago. Now AT&T has ripped me off $700!

Waste of time. Where do I start? The whole thing went wrong as soon as we placed the order. Never seen anyone drop the ball so many times. When the order was originally placed, it was wrong. Wrong date, wrong time and wrong services. Was on the phone for 2 hours to fix the issue. Became extremely frustrated that we decided to cancel. Next day a supervisor called and said they fixed the issue with right time, date and service. Called on the date of the service and no one can even see an order for the house. Spent another 2 hours to try to get the order expedited and all we got was "I'm sorry but the order is too new to expedite." Cancelled yet again. So frustrated. I'm writing a book how AT&T was horrible.

I called Wednesday Feb 1, 2017 to look into pricing for wifi. I was told $40/month $99 installation that would be broken up into first three months. No biggie. Scheduled tech to come out TODAY February 3, 2017 from 12 pm-2 pm. NEVER SHOWED UP! I called and told customer service everything and they said my order was canceled. Not by me. Apparently it's because there was a woman who lived in the apartment before me with an account that wasn't closed yet. I get it. BUT WHERE WAS MY CALL!?

AT&T used to be a reputable company. Now after making several phone calls and finally after spending an hour getting someone on the phone who speaks terrible broken english and admits they are not located in the United States they will not honor discounts promised in store. You can't call the store because they route calls overseas. If you go back to store, get ready for confrontation and more lies. I should have stayed with Verizon. Sadly disappointed. Don't switch to AT&T.

Moved from state. Phone them, disconnect service nicely. They told us we CAN owe something. Ok. Made mail forwarding from old address. They always had our e-mail boxes. 6 months later collector hit our credit. For $90. They never send us anything. Very "professional".

My wife went to an AT&T store to inquire about our extremely slow home wi-fi. They talked her into changing our account to a business account and said that comes with much faster internet. She agreed to it. So that day they cut our landline off and said we would have to get a new modem. But they can't install one for 2 weeks. Ok fine whatever. So yesterday they install the new modem and the tech asked us why we did this. We told him and he tells us, "No, you already have the fastest in your area."

I cannot believe how careless and inconsiderate your representatives are. I am a rep myself for a different service and I would not be surprised if ANYONE has ever been helped by your "support". Your representatives have no clue what they can and cannot do and the service is the utmost poor service I think I have ever received in my life. You need to rethink your staff. I spent over an hour on the phone with a customer and 6 of your different staff members whose first suggestion was to keep transferring us to the SAME department over and over again. I even asked for a rep to explain our concerns before transferring us and what did she do? Blind transferred our call. Poor, terrible, unreliable service.

I was a 20+ year AT&T customer. We wanted unlimited data and a new phone so we let them "sell" us on DirecTV bundle. Huge mistake. Store (Redmond WA corporate headquarters store) managers only goal is to make a sale. The process reminded me of a Mexican Timeshare sales pitch. They go back in "the back" leaving you sitting out in the store for 15-20 minutes. After a month of trying to get DirecTV set up in our home a senior tech told us that it wouldn't work in our house because there wasn't a central box where all the cables connect (most houses built before 2000 don't have this). Salespeople don't mention this because they are only interested in getting you signed up.

Last year I contacted AT&T to find out if I could reduce my U-verse bill and was told there were reduced services I was eligible for. I told the Customer Service rep at least 5 times I did not want to be under a contract! Once I signed up and accepted the offer, of course there was an annual contract when I received the email update. No use talking to AT&T because no matter how much I call and complain, I still need to pay a termination fee to get out of this contract. So I settled for less services for a reduced rate, but I am still under contract.

I honestly don't know where to begin. I had AT&T some years back and I remembered why I left them upon deciding to try them again. I had called and worked out a package with the agent. He had done the credit check (which was perfectly fine), prepared the order, and the installation date for two days later. I call back some hours later because I had a few additional questions. No one could find my information and I was transferred multiple times (hung up on several occasions). I finally speak to a supervisor and they said my order was never processed after digging deeper. He then tried to set me up again and for an installation, but for several weeks later. I then told him to not to process the order. Jump to a week later. I get a call from a tech saying he was en route to set up my order. Ridiculous setup.

My internet service with my devices was working fine with another provider and we thought we could save a few dollars if we switched and Bundle AT&T with DirecTV. My home network includes a 3 terabyte WDCloud device. After AT&T installed the new network my WDCloud would not connect to the internet. WDCloud tech support indicated ports 80 and 443 were closed and I needed to contact AT&T. AT&T help desk ticket ** concluded their router doesn't support this type of device. At that point I said in wanted to cancel AT&T and was informed I would have to pay $180 installation charge. I was unaware that I would be charged $180 and still can't find where that is stated anywhere in the contract.

If I could rate my service with AT&T no stars I would. I do NOT recommend their internet services whatsoever!! When I first called them, the deal was 35 a month for internet. That's it, so I agreed. It took them 3 weeks to figure out how to turn on our internet. When we were finally connected everything was great. Then I get my first bill...80 bucks. Okay it's prorated so we paid the 80 bucks. We get a letter in the mail a week later saying our internet will be shut off because we haven't paid our bill. I call them, to find out they have created TWO accounts in my name, and charging me double. They said "We'll transfer this over to your account that has activity on it." After about a 3 hour phone call all seems to be okay.

My 80 yr old mother has not had working AT&T service since before Xmas. She had one tech come out to service her home, & he installed everything she'd thought she needed; then he left. The following day, another tech came out & screwed her royally. He took her TV service, & changed her 50+ yr old phone #. 1/27/17 tech out, problems all day. Nothing completed. Said he'd be out tomorrow. 1/28/17- 7:19 pm AT&T tech says "today is due date for order (landline phone) - today's activation date but it can't be activated?" Tech support can't help him w/ it ? "Wait until it was clear". It did & has not! These are further steps they claimed they took.

I signed up for a promotional package that would keep my costs right at $118.00 a month. It also included three free months of movie channels. I cancelled the movie channels in plenty of time, however, was still charged. When I did not pay the bill in full, having subtracted the additional movie package charge that I did not want and I'll reiterate "cancelled well before the three month deadline", our service was discontinued. Once this happens the ridiculous reconnect of $49 is applied and a $9 late fee. So then the bill became an unaffordable $168. Eventually they took off the movie package charge but not before I fell into the cycle of disconnects and late fees. As a teacher in NC, an extra $50 makes a difference. This company could care less.

AT&T U-verse is terrible. I came to learn that I was basically being jipped, paying way more than I should for such a pathetically low internet speed compared to other providers, so I decided to cancel. When I did, they informed me that I would have to pay a fee for ending my contract early. What contract? If I was ever actually informed of a contract, I never would have had service with that company because I stand firmly against signing contracts. After much debate, the Rep agreed with me and told me not to pay my current bill, that it would be prorated since I wasn't finishing out the month. I reiterated this, making sure I clearly understood what she was telling me.

AT&T contacted me and offered us an upgraded on our U-verse internet. After careful consideration we decided to take them up on their offer. A date and time was set up for the Techs to come and perform the upgrade. The Tech showed up on agreed day and started his process, and during the set up a wiring problem occurred, and he told us that he would return the following day with a wiring Tech to finish the job and agreed upon the same time frame as before.

They rescheduled my appointment today without notifying me. It took me over 10 different calls over a two-hour period, not exaggerating, to even find out why no one showed up. I spoke to a large range of clueless, lazy and rude reps, had to dodge an annoying promo ad each time, and listen to all the other call specialists in the background each time I spoke to someone. It is almost impossible to hear anyone. It is clear that they have a lack of commitment to customer service from the top of corporate. This is without a doubt one of the most incompetent customer service departments I have ever seen. I am already dreading dealing with them in the future. BTW, this was their new accounts department. Can you imagine how badly the current customers are treated?

I hate to be cliché, but I would leave 0 stars if I could. As someone who used to be a customer service rep and who used to be at the blunt end of misguided customer anger, I'm an extremely patient person with customer service reps and service employees in general, but I almost threw my phone every single time I had to call AT&T. I grew up with internet, so it's safe to assume that I would refuse to go without it once I was out on my own. I just bought my first home recently (21 years old, go me), and I had set up for internet installation before I even closed on my house so I would have internet service ASAP. I had HEARD horror stories about Charter and I knew my father went through AT&T, so I decided to go through AT&T since those two were the only service providers in my area. Biggest mistake I have ever made.

I can only describe the events over the last month as the most bizarre and surreal customer service experience I have ever encountered. I do have to say that in trying to resolve the problem, I encountered many, competent, pleasant and knowledgeable support personnel. The problem is that they were struggling valiantly, and unsuccessfully against a completely broken system to correct the problem that AT&T created in the first place.

We have had AT&T U-verse for several years now, and our service has always been plagued with problems. Speeds are always slow, the modem frequently reboots even after being replaced multiple times. They will keep jacking up the price on you for terrible service and never fix the problems properly. The basic plan with HD channels and Internet costs 180 dollars a month.

I ordered service on the 6th they said it would be installed on the 19th. No Show and no communication. I called that evening a couple hours before the end of the day. They were closed and I was talking with some country that didn't have my account number or information. I had to call back the next day where they said I needed to wait for another installation until the 24th. No show and no communication again.

I ordered cable and internet from ATT.com - U-verse 9/24/2016. As an enticement I was to receive a $400.00 Visa card after 90 days. I went on their website on 1/25/17 to see when I would receive it. It indicated nothing due. I did a live chat, was informed, "Sorry we mailed out a letter for you to respond and the expiration date has come and gone. Nothing we can do about that." I feel hustled and scammed. Why not just send me the card?

It has taken 3 calls to cancel my service with AT&T Uverse. Each call is 45+ minutes and I am always assured that it has all be taken care of until the next bill comes in. I'm now 2 months out from changing my provider to Comcast and I'm still getting bills to pay for AT&T services although they tell me I have an outstanding balance of $200. The woman in the billing department realizes their mistake and removes the charges (or so she says).

Let me start by saying, AT&T you should be ashamed! I've had my uverse account with your company for 3 years now. First 2 years with AT&T and last year with DirecTV. Simply stated... it's been a billing NIGHTMARE! Not one time in 3 years has my bill been correct. Not once. I have to call every month and complain, spend my personal time on hold forever and fight and argue to get the bill straightened out. I was quoted $148.00 without taxes and around $152.00 a month with taxes. This month's bill is $232.87. Amazing!

First off, if I could give AT&T a negative 5 stars, that would suit my experience a much better. I cancelled my services with AT&T on the 17th of January. I left them because they are too expensive for the services that they offer. I didn't want services with them but I didn't have a choice because the area that I moved to only offered AT&T. They charged me $73.00 a month just for I internet alone. I had auto pay. Which was the worse mistake ever. I specifically asked the agent numerous times if she could be sure that they would not take any money out of my account after the cancellation. With an attitude, she replied, "Once you cancel your account with us, your information will be deleted as well." She also stated that I was receiving a credit. I called the next day and spoke with another agent ensuring that they would not take any money out of my account. She told me the same thing.

I am user for more than 2 years, 1 year it was fine but next year they started adding random restoring charges and never adjusted the previous amount. If you call them they will remove it else for old bills they will say it's fine. It's terrible experience that you have to check every month's bill.

Long story but what it comes down to is AT&T / U-verse did not honor their promotional obligation. And from reading the other reviews they failed to honor others as well. They are not to be trusted and you should keep an close eye on what they are charging you. NEVER pay through your personal bank account. If there is a mistake, and there will be an overcharge, you will not get that money back for some time especially when cancelling that account. There overseas phone center is not helpful and it takes them too long to figure out what and where a specific charge originated from. Further, when asked what is owed, you will never get the same price twice. I regret ever signing up for their service. Lesson learned.

We received several mailings saying we would receive $200 visa rebate, locked in pricing on Directv for two years and unlimited data on At&t wireless at no additional charge. It took four calls and chats to get the rebate and five calls and chats to get our wireless bill back to the rate it was at prior to switching in November. Have been told there's nothing to be done other than we can go to 10gb data for more money monthly than we were paying for 15gb of data and we can't get that because they no longer have that plan. We hate Directv compared to Dish and now getting screwed on our mobile plan.

I have been completely out of service (tv, phone, internet since 1/17/2017. I have contacted AT&T over 20 times in the past three days to find out the status of my service. On most occasions you are connected to a foreign country with no help. They transfer you from one department to another forcing you to explain the situation over and over, provide them with the same information you gave to the previous department and nothing gets resolved. On many occasions during the transfers from one department to another, you might be on hold for more than 30 minutes. The only consistent issue with the calls is that they tell you "I am very sorry that this is happening" but give you no information on status of the repair, which is what I am looking for. They promised me that a technician would be at my house between 4-8 pm on the 18th of January and that an adult needed to be home. I missed a day of work in order to be home.

Rip off. They are horrible. Your bill is late they charge and if you get cut off for being late they charge $49.99. Stay away from them. I can understand a charge of $29.99 or 19.99 but $49.99. They're crazy.

I have had DirecTV for over a year. Love my services. We decided to bundle our internet with them. I made an appointment and waited, no one showed up so I called and the first person I talked to couldn't speak English well at all. They said I already had AT&T at my house so they cancelled my appointment which they never called to tell me. I called back and spoke to someone who could speak English better and she said the person who cancelled the appointment was at fault. So she rescheduled me after I said I'd like a supervisor to call me back. Never got a call back.

I signed up for AT&T mobile and was enticed to sign up for DirecTV to get unlimited data and a $200 gift card. They messed up and somehow put my son in law's name on the DirecTV account instead of me. My son in law is on my phone account but he wasn't even in the state when I signed up for these contracts. The DirecTV service is for my house but billed to my son in law in a different state. I don't even know how the contract can be legit if they put on a person's name without their knowledge or consent. I call customer service and there is "nothing they can do about it." I hear that a lot from them. So now because of AT&T's mistake I didn't get the $200 gift card. Top it off with a mysterious final bill for $132.48, that customer service doesn't know what it is for and cannot pull up but they sent it to collections anyway! I contacted BBB and waiting for reply. BEWARE!!!

Ordered new services on 10/31 (that should have been my sign to run). Didn't receive my wireless phones until January, by the way even before I received my phones I was already being billed for three phones - and a business tables. I've paid almost $700 in two and a half month!!! Their chatting option - boy these guys should win an Oscar, "yes ma'am, absolutely ma'am, of course we understand". Even to the point of calling me and stating what they would reimburse me (funny, should have known better). If they call you, then no notes are taken - so when you call checking on your credit, guess what? "Ma'am we show no records of us crediting your account." PLEASE USE ANOTHER SERVICE PROVIDER PLEASE.

Initially deal was $32 per month which changed to $85 per month for 1 month internet charges. And they bind me into contract so that I was not able to leave the service. After contract over I called them 5 times to disconnect my service. And they did it 5th time. Every time they told it has been disconnected and this is your order number but I didn't receive any confirmation. Please don't ever trust on AT&T. It will be nightmare for you.

My Internet WiFi UVERSE has been an issue since I got it 4 years ago. Every modem lasts about 8 months. Today it WiFi went down again. I called spoke with May ** and she couldn't fix it. 45 min later she says a guy will be out tomorrow between 4 and 8pm? I pay 105.00 a month for Internet. I'm not happy with that so ask for supervisor. After holding another 20 minutes she says a Manager will call me back within 30 minutes. I work online so no Internet costs me money. No one called so I call back, I get Alona and have to repeat my issue again, 20 minutes later I finally get a tech mgr. DILLAN. He says it's my modem and that the earliest they can get out here is tomorrow at 4 to 8. I then tell him that's unacceptable and he says he is sorry. This will be our 6 modem in less than 3 years. Their equipment is crap for sure. We always have slow computers and lags. 8 months ago I bought the biggest and highest speed they have and still lags?

I've been having Uverse for about 2 years now. Never had any problems until I moved. I talked to two people who assured me my speed would not change from 18 megs. Once I moved to my new apartment, the tech tells me that I wouldn't be getting the same amount of speed, that it would go down to 1 meg. I was furious. AT&T is a rip off. They failed to tell me when they knew I wouldn't have any service in that area. Also, once my year contract was up they raised my bill without telling me. The representative I talked to the first time told me my bill would stay the same, actually would be cheaper. All they care about is money, they are a rip off and I wouldn't recommend them to anyone!

I was completely frustrated with Bright House here in Orlando. I had only internet with them, and it was constantly going out. So AT&T came knocking one day (I already had DirecTv) and offered me $160 is monthly savings. "Just switch to U-verse and we'll bundle it with your DirecTV that you already have, and you'll save!" I of course was skeptical. Asked all the questions about reliability, data caps. They assured me min 12 mbps download minimum. No caps. No throttling when I use too much. So, I said yes. Big mistake! Agreed to a 2 yr contract. Now I'm stuck not saving the $160 promised, not able to stream content because the download speed is 3 mbps and sometimes less, and no one can do anything to fix it because that's the best they can do.

After having numerous problems with the tv. I was told that my package is outdated and hasn't been offered for several years, and that the black box is therefore equally outdated. New black box was sent, equal to the outdated one, and the technician could not connect it. Sent it back, waited for new one. It finally came but the scheduled tech didn't. For my troubles I was upgraded at no cost and promised several movie channels, also at no cost. Never got the movie channels. For several months the bill fluctuated. This month my bill increased by $40 a month. Stupidly I paid it, and 10 minutes later downgraded the channel package, at a savings of $70 per month. Immediately 90% of the channels disappeared. Customer service tells me that they can't reimburse me but will credit me next month. Nifty. I loathe this company.

I don't know if this will make a difference, but I've had so many issues with AT&T and promotions that they promised me. It took me four conversations and two chat sessions to get them to actually honor the promotions they had verbally offered me. They never confirm in writing, they are dishonest and they don't care. They sent me a bill that never reflected what we agreed, then I had to fight to get a credit. They are unethical, and I question the legality of their business practices.

I called to start new service with them. I was offered deals and specials to fit my needs, however when the tech came to install he said he had no clear like for the satellite and for me to call AT&T back to cancel, so I did. Then set up a new order for Directv now and internet. And no-one showed for my appointment. When I called to see why no-one had showed to install my service, they said because my appointment had got cancelled and that AT&T couldn't install service in my area, "no service is available". So I had to cancel everything. I then called Time Warner who were able to set me up with new service and a same day appointment in which the technician showed up 45 minutes later. I think AT&T and Directv is full of crap and do not recommend counting on them to install because they lied to me two times just to make commission on my call!!! Unacceptable and inexcusable!!!

I called AT&T/Uverse on December 22, 2016 to complain about their equipment that was making a horrible buzzing sound. Also, internet connection problems. I spoke with a representative and was told that they would get back with us. Well, 14 days later I had to call the company back. I called on a couple of other times while at work but the hold time was too long.

I have had an old phone number through AT&T that I have attempted to have turned off for 7 months now. It is a phone line that is no longer used. They have turned my current phone off 4 times now due to the old number. I have paid the bills each time and when you call CS they can't figure out why my new phone is turned off and then they always hit me with a 100+ bill to reinstate when they see I have credit balances on my current lines.

Switched from Comcast Cable and Internet which gave us no problems to AT&T DirecTV to get horrible customer service and overages on billing. Transferred to different departments with no end resolutions. During months and lengthy ongoing phone calls I was told my overages have been taking care of just to get interrupted a couple of days later. It has been a constant headache and now because they didn't hold up to their end of the contract which makes it void they still want to bill me for cancellations charges. They are the worst company I have ever dealt with customer service relations and billing disputes. I will never recommend their services to anyone.

On 2 Jan 17, I called AT&T UVerse internet service regarding poor connection speed. After on-line testing, the technician advised I would need a new modem. He further advised that a technician would be available on Saturday 7 Jan 17. I advised I could install and would not require a technician. The AT&T rep advised I could get the modem faster if self-installed and it would arrive on 5 Jan 17. I called back on 6 Jan and again on 7 Jan since I had not received the modem by then.

I haven't had service for five days. I spend three hours on the phone but technical support wasn't able to help. I scheduled appointments a technician to come out, and I had no shows twice. Their automated system is horrible and complicated. It is nearly impossible to get ahold of a live person, and customer service reps usually hang up after jumping through hoops to reach them if the reason for the call is complicated or it is near the closing time. The internet is usually slow and expensive. I've had frequent extra fees and ATT does not help resolve them. If I could, I would give zero stars.

They were good 4 years ago. They seem to want your business, now that they have you they overcharge and overbill. Keep going up on the price while every other company wants your business and works with you. I have already swapped cell phone service to Verizon who by the way is cheaper, better, and never goes up on price. So now I will switch to Comcast which is cheaper and more channels, and want your business, and ain't rude. My mom worked for AT&T for 42 years and she uses Comcast as well. Customer service and billing is rated a zero but one star is the lowest. You will be out of business at the rate they are going.

On December 19, 2016 I canceled my internet service. I received the invoice for the total amount of the month... I call AT&T and ask why they did not send me an invoice with the exact amount that I had to pay... AT&T indicated that I had to pay first the amount for the month and after that in 90 days they would return the portion not used. I thinks this action is illegal. At&t retains millions of dollars for 90 days. How much money this company has been receiving for bank interest?? I demand my money back immediately.

I signed up for U-verse last week (AT&T talked me into leaving DirecTV, isn't that interesting). My landline stopped working the next day. I was given a 4 hour window for them to come out to fix this the day after that. It has now spanned two days and 9 hours, going on 10 that I have been sitting in my house waiting for my phone to work. I have spoken to at least 6 people, including two supervisors (Amrish and Alex). I am now waiting for a call back from another supervisor (Raman).

I signed up for the AT&T Uverse bundle package June 2016. I was guaranteed 89.99 for 2 years. I receive bills every month for expenses $20 to $90 above the guaranteed amount. I contact them each month to try to reconcile the bill. Yet, the situation has still not been resolved.

AT&T cashed a check for $100 less than it was written for. I've called 5 times, spent time in a chat session, faxed over information 2 times and the issue is still not resolved. Each time they end up blaming my bank for their incompetence. I'm currently on the chat with them for over an hour repeatedly escalating through "specialists" that can't get the facts straight. The agent says I owe $30.46, the website says $136.46 and the downloaded paper bill says $288.76. The collections department is now telling me I have a $60.42 credit. They can't even agree on how much of an error in the billing they made. In the meantime I've verified that I paid all the paper billing statements that they sent and my balance should be $0 until the next billing cycle. I give them a negative infinity on customer service.

I had a schedule appointment for Dec. 5, 2017, from 1 to 3, and at 3pm I get text message stated that they will come out Jan. 6 at 9am. Now no courtesy call or anything, starting off on a bad note... I ORIGINALLY had a date with Time Warner to come out, but listening to someone else lead me to be another night without service. This is all b.s.... and beware of AT&T. I will spread this on social media sites also.

We signed up for an AT&T DirecTV/Phone package on September 22, 2016. Worst consumer mistake we ever made. They told us we also had to switch our local internet provider from Frontier to Charter, but now that we have problems neither AT&T or Charter will take care of a problem that has gone on since... over 3 MONTHS!!! We have no internet connection on the TV but we have in through our entire house. Charter has been here 2x and DirecTV 2X - both say it's the other guy. And Charter says they have no affiliation with DirecTV or AT&T. Phones were a huge problem. They told us they would buy back our old phones in September - just got the final check last week... after untold # of calls... and my daughter still does not have the phone she is supposed to have... nor does she get service at her dorm in Long Island.

I have AT&T Uverse service and regularly when I turn on the TV it does not work. Every second or third time I turn my TV on I get "weak signal" or "no signal" or a red x or a black screen or it is frozen on the "On Demand" screen, etc. It requires a call to their technical service which usually takes 10-15 minutes before you get a technician because of their lengthy menu system. They are usually able to get it working after another 20 or 30 minutes of the technician running "diagnostics" but of course my show is typically over by then. When I finally got really angry and demanded new equipment they came out and replaced it and it worked for 2 times before it stopped.

I made a deal a few weeks ago and when I looked at my bill, I got additional charges because I installed the internet before the tv. The Uverse rep said there would be no problem and no charge but turns out they charged me $36.67. Kicking my bill to $153 from $82 which was the price told. They said that all the charges couldn't be removed and I had to pay that but I did not know about it. Just beware of this company. Too bad I'm locked in a contract, if I weren't in a contract, I would've changed my tv service right now.

My wife and I made the unfortunate decision to "upgrade" to AT&T U-verse. Knowing that I would be required to use their equipment, I asked about the parental control features such as activity logging, time scheduling, website blocking, etc. I was assured that such features were available by logging into the router. However, the day the service was installed, I discovered that no such features are available in the router (NVG599). I called the U-verse manager and he seemed to think that I was the only person that wanted such features and it was unusual. I informed him that my years-old Netgear router had such features and they were actually quite common. To make matters worse, the service is only marginally faster than my prior DSL service. Of course this is probably due to the fact that the U-verse service is actually DSL (as indicated in the Broadband tab of the NVG599 software). My fault for not fully investigating U-verse prior to switching over.

I set-up U-verse in our new home in Dallas because Verizon Fios isn't available in our neighborhood. I previously had DirecTV for 8 years and it wasn't a good experience to say the least. I have 10 TVs in the new house (as in the old one) and pay a monthly charge that is ridiculous. My experience includes: Knocking a hole in the wall in the kitchen to run a cable splitter from another TV in the den due to the fact that U-verse said I had only 2 wireless receivers available to me... 2 months after that, they went to 3. Ugh!! I am so tired of my TV in the office getting bumped off the air because of the lack of bandwidth when 2 streams are being used to record. Ugh!

So I couldn't just write a bad review. I have to share my great experience too. After being hung up on several times. Vina in billing helped me as much as she could have. So two thumbs up to you Vina! Keep up the great customer services!! Job well done! You represent AT&T well!! :)

I called AT&T to set up internet service at my new address. In the process of going through the steps with the agent to set up the service, I was told they would need to obtain information from my credit report. I asked her if it would be a hard or soft inquiry. The agent responded it would only be a soft inquiry because it was only to verify if a deposit would be required. After all was said and done, I checked my Credit Karma account as I regularly do now due to fraudulent activity on my credit report in the past. I also placed a fraud alert on my credit report to help prevent future fraud activity and I've personally abstained from applying for anything that would require a hard inquiry which is why I asked the agent beforehand.

Paid my bill. Was watching TV it went off so called AT&T. They said I ask to shut it off. I didn't. Made me a lot of promises. Lied to me. Said no charge then sends me a bill for 169. Already paid bill. What is 169 for? It was their mistake not mine. They lied to me and I will have to pay a fee to get out of contract. I was stupid. Should have seen this coming. I am on social security and can not afford to pay 2 bills in one mo. What an awful company. Do not trust them.

I have been a customer with AT&T for over 3 years. I called to get services moved and they cannot provide the service for over 2 weeks. It is unacceptable for a returning customer to not have access to technicians to provide the service needed. I will be finding another provider. (P.S. I work from home.) They don't even have anything on their website that says "May take up to 2-3 weeks - order in advance". There should be some sort of warning that they are unprepared to service their customers.

If you are looking for a hassle-free experience, do NOT use AT&T. Twice burned, shame on me! First time around I purchased 3 phones and plan renewals (or so I thought) through AT&T at a Target store in Houston. The rep was a third party retailer. When I asked to keep my plan/cost the same, he said "no problem". Not sure if he consciously lied or if he really did not know what he was doing, but when all was done, my price went up over $75 per month for the same plan. When I called AT&T (at least 6 conversations), they said, "your plan is the same, you just lost the discounts you had before!" Enough said. I converted everyone over to Sprint as soon as Sprint launched their new switch program... By the way... Sprint... 5 stars for customer service... 3 stars for coverage.

Since I've been with AT&T last September 15, I have put in a complaint and spend more time on the phone with the incompetent customer service who has no clue what their job is! I get transferred soon as I have a question and always to the wrong department if any! Today I had enough. Directv I see is the new scam. Give you unlimited don't deliver the equipment and bill you for it anyway. Once they've got you AT&T with no warning turn the unlimited data off and blame you for the techs not showing calling, instead bill you as if you never had Directv. I want to know where the contract we signed are. I was told with no equipment no unlimited but you still get the bill. The fraud and embezzling from the customers deserved a second look from the Feds due to this being way more serious than any AT&T customer could have assumed! I told them my phone had GCI charges, I was told it was a mistake. I'm coming for my money! Believe that!

Contacted them for bundle Internet and VOIP. After everything was said and done, the tech came over and installed all well there. The Fraudulent part is that for the wonderful package they offer there is no mention of a 1042GB cap usage for the quoted monthly price. After the cap is reached they charge $10 for much smaller chunks of data. I used 1/3 of the allotted time in 2 hrs while watching a movie on fire stick. Be aware of these caps and charges and ask them about it before you sign up. They will not volunteer these information.

I got ATT wireless and Direct in July. They completely lied to me about service, plans, pricing. I have been charged all kinds of ridiculous fees and had the wrong service installed and get shuffled from non-English-speaking person to non-English-speaking person. I have over 50 hours on the telephone with customer service agents in the last five and a half months. I never get statements until I call them and scream at them and then I have a statement two days later but it's always late. They always attach late fees and extra fees to my statements. I end up paying about $70 a month more than what I'm supposed to be paying and when I try to talk to somebody about it they completely ignore me or just hang up on me. Each month I speak to a agent finally that says they have taken care of everything but on the very next statement all of that money is still owed plus the attached more fees.

This complaint is regarding AT&T UVERSE which keeps tormenting me with false charges. I signed up with AT&T on 06/22/2016 where I reached an agreement for monthly payment of $37, @ 18MB/s for the promotional one year offer. Prior to June 22, 2016, Uverse was my previous internet provider with the same internet speed (18MB/s) and a monthly charge of $31, and when the price went back up, I was forced to seek for a new provider. One day I got in touch with an AT&T salesman who offer me a $37 monthly payment @ 18MB/s and would also waive the first two months. I was ecstatic and went ahead and signed up with them. He reassured me that since I had already purchased a modem in the previous contract, I would not be charged an installation fee and even though some charges 1st appeared, he reassured me that it was standard and they will disappear when the 1st bill would be sent.

In April 2016 I called AT&T to cancel my services because of the increase in my bill during the two years' contract and was told that if I switched to DirecTV which they owned I would get a set rate of 135.00 per month for internet and satellite. I got that rate in May and from June to December the rate has gone up. This month it is 224.00. I was also told if I cancelled before 2 years the fee would be 250.00. When I spoke to them on Friday for the ninth and final time for over 90 minutes, I was told to disconnect would be 480.00. Additionally the manager, Aaron was very rude. I have already blasted them on social media and I will not stop.

I have been with AT&T for 5 years. Everything was good for the first few years, until I decided to cut the cable cord on cable and use only U-Verse internet about a year and a half ago. Since then we have had nothing but problems with our service and the customer service when you try to resolve these issues is even worse. Over the last 18 months we have not had a steady stream of service for any longer than a few weeks. The internet speeds are always far below what they should be and often times will simply cut out.

I have had DIRECTV for over a year now. I moved to another state and added their WiFi when they transferred my service. My bill has always came right out of my account... always!!! When I added WiFi they did not tell me they would take take me off of automatic pay. So I get a call from AT&T saying I am $300+ past due. So I call and the lady said I could pay $177 to stay connected. Well a week and a half later they cut my cable and WiFi off. And said there's nothing they can do about it. And I am the one at fault. They were unwilling to work with me.

About 10 months ago, I was thinking of switching ISP's. I had Comcast with over 100 hd channels, 15 mbps download speed, and unlimited phone for $115.00 per month. AT&T told me I could get the same basic package for $60.00 per month, only the download speed would be 12 mbps, and not 15. They told me that their television came through DSL just like Comcast's did when I told them that I live in an apartment building and therefore I could not get a satellite. The next day, a guy showed up with a dish. I did not get the television, but I watch most stuff online, so it was not a big issue to me.

Just signed up for AT&T u-verse on 12-1-2016, I wanted directv only to find out if you don't give AT&T your social you will have to go to u-verse. For bundle package u-verse tv/Internet/Phone. Spoke with Mr. ** who was new which I stayed on phone with him for about 50 minutes who was back & forth checking with his peers regarding services and then put his supervisor on phone. After another 10 minutes spoke with his manager Taray on 12-1-2016 for my package completion and follow-up to the package I was purchasing. I asked the manager I have a sickly person in my household so therefore I must have a battery back-up in case of bad weather or power outage. My landline for phone must be working, which she assured me AT&T offered battery-backup for free if you had it previously, which I did.

Overall, once the internet is up it works great. Over the past 7 months into my contract the wifi goes out. AT&T sent over 14 different techs out and none of them fixed the problem. They said they found a problem with their line and supposedly fixed it. However, they actually never do what they said they are going to do. When I talk to technical support they run the same test every time from their office and their reboots do not work. I am going to terminate my contract early because this company does not fix their own problems. I recommend going with another provider and do not give this company a try.

This has been the worst experience of my life and the killing part is that AT&T has so many layers that one doesn't talk to the other. I had a DirecTV account, sold my house and moved into an apartment. I transferred my service but when the technician arrived he said that there was not line of sight so he couldn't connect it. So I call customer service and they said "ok we won't charge you termination fees and will send you boxes to return equipment." So then they directed me to AT&T Uverse which they had merge with.

Wow. Run away as fast as you can from AT&T U-verse!!! The service is terrible!!! The service locks up constantly! Then try calling service. WOW!! Their service can't be rated because they simply offer virtually no service. If you want test your patience just TRY to get them on the phone. I would rather stand on my roof with an antennae in my hand all winter than deal with the quagmire that is AT&T U-verse. Wow! They would have to pay me to continue their service once this 1 year contract is over. AT&T is the BEST example out there for when a company is so poorly ran that they simply DO NOT give a crap about their business. I can't wait to see cord cutting continue to grow and put these ridiculously poorly ran companies out of business!!!

Where do I even begin...so when I moved into my apts, I decided that I would get Internet. Since I have Hulu and Netflix, I figured I better get it right? Anyways I wanted to go with Comcast because they have no contracts and I had them at my last apt & never had an issue. The problem with me getting Comcast is my apt. They said that the only service provider we can use is AT&T. That should've been a warning sign to me because we all know that if they are the only provider you can get, they can royally screw you and get away with it.

After 1.5 hours on the phone I was signed up to get bundled service: cable, internet & home phone. Customer Service Rep told me he could get me a new iPhone because I was an AT&T wireless customer which could be set up to an existing line. Long story short, no new phone without adding a line to the account. The installation paper work was all wrong, existing home phone was to be ported, that never made it to the install paper work. 2 calls totaling another hour to customer service in India, one person could not speak English at all. Then another hour to cancel the work before it was ever done! 3.5 hours on life gone...I have no faith in AT&T. Looking at switching our company AT&T wireless plan. AT&T time to start listening!

They begin with the review, the salesman said that the 18 Mbps plan would basically be equal to the Cox internet plan we currently had. We had a max 25 Mbps plan with Cox. We were extremely interested as we were going to save close to $100 per month on our total package bundle. So they came to install the system and all that went well, except that they were not able to bury the new line that was run to the house and that someone would be back out within 10 working days. This was in mid-October 2016. To this day, they have still not been back out to bury the line in our yard, approaching 7-8 weeks since installation. During this period, the internet was not bad, but was not near the level we were told to expect. Pretty much daily around 4 pm, there was a significant drop off of speed, sometimes all the way to no internet service at all.

I decided to get AT&T U-verse and I already had DIRECTV. They talked me into bundle the 2 together. When I did that they lost the deal I had with my DIRECTV and my bill went from 114.00 to 211.00. I called them and they said early cancellation fee was 5 months early and the most will be 100.00. 20.00 a month. Now it is 160.00. I was told that pay a month ahead but that is a lie. They told me for a couple of months that they will waive the early cancellation fees since the bundle messed everything up. I had a choice of some credit or cancel the service so I canceled the and now I got a bill service for 651.00. Stay away from them. I got passed on to 10 different people on the phone and spent over an hour. They are a very pathetic company.

The WORST customer service EVER!! They said they were going to send us a Gift Card for $250-$350 for signing up, we never received anything. 4 months later we're still fighting with them about it. The phone calls, and time taken on the phone with these MORONS has exceeded the $250-$350 in our time and frustration. If I had a choice of other services I would discontinue the service.

I never write reviews, but AT&T went overboard this time... They sent me an invoice on service I never requested, also posted a note on my door that technician was unable to complete installation because I was not at home... When I called number listed on invoice to figure out what is happening, and to close an account that I never have requested to open, they transferred me multiple time with total hold over 30 mins, and then said I need to call a different number. To. Solve. My. Problem. I had to hung up. Total disrespect and lying to customers. I was considering to maybe switch at some point to Directv to use their promotional rates, but this experience just saved me from making a huge mistake!

At&t advertises "unlimited data" if you're also an At&t consumer. However there's a $100 extra charge if you go for it which means you're paying more for both services! To their credit you can stream Directv on your At&t device without it using data which is the best way to go.

This is my first time in life writing a review, I just can't explain how bad this company is! I have paid my phone in full yet they are still locking my phone. It is been 2 weeks. I have called 12 times. Their agents have no idea what they are doing. I'm sure they hired the cheapest labor and they don't even train them. I would never do anything with AT&T and I advice you to stay away.

I recently signed with ATT. I was told that I could change my internet speed anytime. After one week I knew this speed would not work for my household. I then called them to upgrade the speed and guess what the next speed was not available in my area. So I am stuck with a contract that does not meet my needs and they sail off into the sunset. This to me is fraud. Why can't they be stopped? Very difficult to reach and hard to understand. No support on weekends or holidays. You can sit at home with no TV internet or Ipad. I also have DirecTV who is now owned by no other than ATT.

5 1/2 weeks ago begin process to apply for low income internet with AT&T by the Obama program. AT&T is a total scam. First told, "Don't service area." Then I informed her, "Yes you do. My neighbor has it." Then told, "In three weeks installation to come"... never happened. Then application sent to wrong address 7 houses down. Good thing neighbor knew who I was. Then told, "Apply online. 3 to 5 days approval or denial after a week." Told application received but not processed. 2 days later told application not received. 9 days later told me their home phone service which internet does not say and I prove them to be liars. Many transfers on phone of experience disconnect and in the end five and a half weeks later told application received but documents did not upload. Then after warning them of this complaint I'm told it hasn't been processed yet. This has been a nightmare, a 5 & a half week ordeal of lies and games.

In April 2016 AT&T representative made me a verbal, over the phone offer, stated, "I send you a 250.00 gift card for switching to U-verse." I said, "What does it all entail?" She said I would be sent out a welcome kit including a 250.00 Visa or MasterCard can use at any retailers like Sears, J. C. Penney, and others easy, and she said no charge for my box or setting it all up, sounded easy, save me money monthly. What could go wrong, right? Everything went wrong, first it's been 8 months. I had called 3 time. They say, "What? No welcome kit, no Visa card? Well we have them send it out to you." 7-10 days... never came ever, instead they started sending me offers. "Switch from DISH to DIRECTV. We will send you 250.00 in gift Visa cards." I told them from get go I was not switching my TV provider. They lie and scam people, period.

Regardless of the internet transmission speed that it advertises, AT&T's supplies customers with a mandated modem (Pace: Model 5268AC) that buffers uploaded data by 2600 milliseconds, making VOIP telephony and gaming impossible (although, to be sure, it exempts its own proprietary telephone service [that it wants to sell you] from this restriction). There are plenty of honest internet providers out there. AT&T should only be considered if it has a monopoly in your market.

If I could give zero stars I would. My internet would not work at night around 6:00pm-7:00am the following morning. After several calls, and 3 techs being sent to my house, arriving late etc... They all came to the conclusion that there was nothing wrong. I explained that they were dispatched in the daytime and the problem occurred every single night, so of course there would be no problem at the time they were dispatched! I did this over and over, sort of learned to live with it. Then I started online college and it was a necessity that my internet worked at night as that's when my classes were.

Frustrated with your customer service... on 12/8 an At&t truck cut our line fixing something for a neighbor, dug a hole and packed up and left us without internet, phone or security. Customer service promised to Send tech between 8 am and noon no show... called 4 more time technician scheduled 4 pm to 8 pm... no show again and no call again! All we get is a run around. Completely unsatisfactory service! You should be ashamed and embarrassed!! Still on the phone now trying to get an answer!!

How many assurances and guarantees has #AT&T given #Congress that it would expand broadband internet service to rural counties in order to be granted million-dollar deals by the #FCC? And, yet, I have lived less than 100 miles from AT&T's corporate headquarters for more than two years and have been told by AT&T that they just don't provide internet service to my area. I am relegated to satellite internet, which is very costly and ineffective depending on weather conditions, and my AT&T mobile hotspot, which also is very costly and sometimes ineffective. How, in 2016 in the richest and most powerful country on earth, are Americans like me prevented from being able to work from home because telecommunications giants like AT&T have been granted a monopoly by the FCC, preventing competition in rural areas and getting away with failing to do what they promised in the first place?

"Basic internet" Speeds of UP TO 6gb down, I only ever saw us hit 4.5, max. Ever. Speeds of 1gb up. I only saw it hit .7, max. Ever. The internet is complete trash, constantly goes in and out. Latency and ping on video games skyrocket for no apparent reason. Custom service is outsourced to India or some **, can't understand the basic tech people when they speak. Then when they can't figure it out, they try to send you to some 3rd party service WHICH CHARGES YOU TO FIX THE PROBLEM THAT IS AT&T fault to begin with. Unreal.

We have had AT&T internet service for about 15 years. It's been bad but is now horrible. Every time it rains out internet kicks off and on. Our speed over the past year has become ridiculously slow. After several checks they finally sent out a technician. He changed a wire and told us there could possibly be a problem on a pole about 1/2 mile from our home but it was vine covered and he didn't want to climb the pole. We continued to experience slow speed. Customer service suggested replacing our modem and we did at a cost of $129. Guess what? No difference. About a month ago our main email address stopped sending emails. I used a sub account every time I sent emails. Yesterday the sub account stopped sending. I was on the phone from 6:30-11:45. No answers.

1st off I was completely lied to when I called to inquire about switching to them for internet. I asked several questions about the service which were all answered falsely and when I called to complain was told by another employee that "they get paid by commission and told you what you wanted to hear to get the sale." To add insult to injury I was given an "introductory price" and if I cancel their crummy service I will have to pay 150$ on top of what I've already given them (almost 300$ since September) for service that I am not happy with and that is not what I was told. I also asked about getting the next higher speed (more money of course), was told that we have the highest speed for this area. I was also told by "customer service rep" that if we want to stream tv shows then everyone in the house should shut off any device that uses WIFI even if not in use... WHAT!?!?

My daughter spend her life saving to buy a home. She moved in on November 25th and on December 3rd, AT&T arrived to install services for both TV and internet. During the installation the technician drilled from the inside of the house to run wiring to complete the connection. In the process of drilling he bored directly through the 220 volt incoming power main and nearly caught the house on fire destroying all electrical service. They left the scene and for days my daughter had to live in a hotel while AT&T did absolutely nothing to fix the problem. She missed work and has medical conditions.

The promotion offered in September 2016 in Illinois. It lead me sign up. I got my service in October. They offer a $200 gift card that I have not received then they tell me to contact the rewards Dept and they say they have no record of me being a new customer. Wtf. I been waiting for someone in management to contact. No one has contacted me as of yet.

Terrible service, they keep you on hold forever, like I was literally on hold for 50 min. Never credited my account, as I was told. Their service cost too much!!! For phone, cable & internet they wanted me to pay $302.00... Total robbers.

I paid a deposit and was waiting at home for the tech to show up. No one never showed up so I called to see if he was running behind. They tell me I do not have service and they can't locate my $100.00 payment so I provided them with my credit card number. A payment was located but they're saying I need to make another 100$ payment and they will refund me the original payment 7-14 days!!! How did this happened? Where did my payment go? Why do I need to give you guys anymore money? No I have to locate another internet provider.

I was on the phone with them for over 3 hours trying to resolve some issues. I was sent from person to person and was spoken to very rudely. I was put on hold only to have no one return to the call and lied to by one of their representatives. I am disconnecting everything I have that is AT&T. This company is a joke. They do not care about their customers! I'm going to help Time Warner become number 1!