AT&T Internet Reviews

When I signed up for DirecTV (owned by AT&T) in July, I was trying to lower my bill as my 24 month contract was up from U-verse. I also have 3 phones on their wireless plan for 15 years, internet and home phone. I was given things I didn't ask for and the pricing was not as promised. I was given a tablet that was supposed to be .99. (I didn't need it and ask about activation and monthly fees.) I was totally lied to and charged both. I was also promise a gift card that I never received. I have made no less than 10 calls (20 min to 1 hr and 20 min each) over the last few months straightening out issue after issue. I have not been told the truth even once nor has anyone followed through 100% with what they tell you.

AT&T provides the absolute worse internet service. Not just in Texas, but South Carolina also. Pay for 45 mbps in Texas & receive an average of 13 mbps. MAJOR RIPOFF!!!! Problems are NEVER resolved with AT&T.

I had a tech come out to help with cable problems my husband had gotten hung up on. Several times during his hour lunch break. When I got home from work I called tech support. They did a bunch of BS over the phone. I knew the box was bad since we have had it since we moved in to our house 7 years ago and no lights were turning on. They decided to send a tech for the next day and told me numerous times I would get text to inform me who was coming. I received a phone 20 min before the tech arrived, that was all. Then when he got here he was not welcoming, remember my husband is at work and I am here by myself and my 7 year old friendly dog. A man shows up, my dog meets him outside and is smelling him while he is petting her and I am assuring him she is incredibly friendly. He then tells me I have to lock my 7 year dog (who is a daughter to me) in a bedroom. It is policy.

I have paid my phones off over 2 weeks ago and have been trying to unlock them ever since to no avail. I have been passed around, from one department to another. I have been an excellent paying customer for over 6 years, I have had all their products from DirecTV, to Uverse. I would never recommend their services to anyone. I have filed a complaint with the FTC.

I have never posted a review of any type but I have hit my limit with AT&T. This is the worst provider of internet service I have ever experienced. We have DSL from AT&T since it is the only game in town (even though uverse cable runs just past our neighborhood). Our entire neighborhood's DSL service is beyond terrible. We have collectively complained for years with no results.

I ordered service on the internet and get a call from a car. They cancelled my package for no reason and replaced the internet service that was bundled with the directv package. When ATT rep. Showed up to install the equipment, he said they could not do it as told.

Recently I got U-Verse. After trying several time at other addresses they managed to get the DSL line close enough, something AT&T was not able to do before. Of course the installation took two weeks. They came, they left everything upside down for 2 weeks then they came back to figure out that it was not provisioned. We got the business package for $100 a month, our max speed is 15.5 mbps. Comcast was giving us 40 to 60 mbps at $80.00 per month.

Was told last Saturday I'd have wifi service today. Never showed but I'm supposed to pay $99. And then had to reschedule my day again to have them come out tomorrow and charge me another $99. And to show sympathy they offered me $10 off.

I have the bundle package with U-verse, Home phone, internet and DirecTV that costs me roughly around over $280 monthly. I called in August to get bill reduced by taking off premium channels like Starz, HBO, etc. I did not have service those services since August but was still charged for them. I received my September bill and called the company where I was told there was no record of this conversation but I felt it should have reflected from my services being changed instead of me being credited back.

They can't get billing right to save their lives. I've spent a couple hours every month for the past 3 months trying not to get overcharged for the "free" movie channels I never ordered and that I canceled. Every month they assure me they've fixed it and every month on my bill they've overcharge my account - the icing on the cake, they even add late fees on portion of bill I was instructed to deduct when I paid, services I neither owed nor paid! 1 star is too much! This has been a nightmare. DirecTV basic channels are poor unless you like lots of shopping channels.

Just received a call about our cable service. We told the caller we use Time Warner and he said he was with Time Warner and was looking at our account. He wanted to offer us a "premium" deal with more features at less cost. So, we said we'd listen. He transferred us to a product manager who said he was with AT&T and DirecTV. Totally dishonest and deceitful.

I was promised faster internet speeds... The AT&T technician even came in and changed the port, changed the outdated router that I had 6 years ago, and check everything outside such as which wires are causing the interruptions, even changed my Ethernet cable to have only experienced 0 PROGRESS! This is completely outrageous! No matter what I do as to blacklisting devices that I don't want in terms of my gaming experiences for MAC FILTERS LIST, it seems to have no progress. I basically blocked every other devices from the router, and still no PROGRESS WHATSOEVER... I've been a loyal customer of AT&T for 7-8 years now and this is the thanks I get as a customer... THANKS A LOT. NOT... I wish there was 0 stars. They definitely do NOT deserve even 1 star from me. This is completely unsatisfactory.

Our broadband cable was severed by accident by our landscaper. Fourteen days later, we are still without internet services and have no idea when it will be fixed. This is all despite having a family member with serious health issues that require contact with multiple medical professionals via internet.

We called AT&T on Wednesday 11/23/2016, the day before Thanksgiving because our AT&T Uverse was not coming on. We spoke with a call center in India Which the time and days are ahead of the USA. Was told we would get a new modem to watch UVerse TV on Saturday. It is now Sunday and no modem when promised. Called them back and was told we would get modem today. No modem yet. Called them back and was sent a tracking number. The tracking number says the modem will be delivered on Tuesday 11/29/2016. We have no recourse at this point.

My wife has AT&T Uverse before we met and she moved in with me after we got married. I canceled her service in August 2016 by calling and going into an AT&T Store (as we were told on the phone to go to the AT&T store to turn in the equipment and cancel the account). The AT&T store said we had to go the UPS store which we did. In September I got a bill showing the service was still active. She called and was told they received all the equipment required was received in early August. They said they would give us a credit and don't pay. In October we got the same bill with another month of service and called again only to be told the same thing. Again today, we got a bill showing a 98.25 credit with a past due amount of 236.87. DO NOT SIGN UP FOR AT&T. I have had Comcast (now Spectrum) and the service is excellent. I am also canceling my AT&T phone service and going back to Verizon.

Completely negative experience through the entire start up process. I started my order online on 11/07/16, picked my service (TV&Internet) and installation date for 11/18/16. I set my Xfinity services to end 11/19/16. No one showed up on 11/18 and I called, there was errors on my account and there was delays from the online orders and required $100 payment for Uverse and $21.95 for DirecTV. I paid and AT&T had to cancel and reopen a new account and got a new date for 11/21/16.

I used to have AT&T/Directv combined building. I discontinued my service with AT&T effectively Sept. 2, 2016. AT&T continued to charge me for the next two months for services I no longer had. After calling in 3 times, I finally spoke with Laurel who properly disconnected my service. I was credited for the amount of non-service which left me a balance of over 100.00. I paid that bill and received a bill from Directv which stated no payment was made on my behalf.

Long story short... RUN! Tried them out, was horrible! Canceled within the 30 day trial and they continued to bill us for months! I have been on the phone with them 5 times (literally) and they assure me that it's being taken care of and that we are canceled. The next month we get a larger bill and late notices. Last call was 90 mins long. I was promised by a manager that this would all be resolved. That was 3 weeks ago. Today we got a notice that they sent us to a collection agency! We have perfect credit! Now I can let them ruin our credit or pay the bill? Isn't that called stealing? I have filed a complaint with the consumer protection agency. Worse yet, there are over 25,000 complaints about this very issue online and my brother just told me he had the same problem and ended up paying over $200.00 for ZERO services just to save his credit. Save yourself!

Long story short, had U-verse for a year with no problems other than very slow internet. After my 1 year deal was up I called to upgrade from U300 to U450. Instead of upgrading my channels they knocked out almost all of my channels. After 8 days 20 phone calls, 4 visits from technicians, 2 online chats, numerous unreturned calls from supervisors, and an incredible amount of misinformation I am giving up. I was with Comcast for a long time and thought their customer service was bad, however they both compete very hard to be the worst. At least Comcast internet was faster and I was never without cable.

I am extremely frustrated with the service!!! I was trying to switch my mothers' U-verse account to a regular AT&T phone, and it took me forever to find out what needs to be done and the cost. We decided not to do a switch, as it was not worth it and I called to cancel the order. They gave me a conf number, and I called again to confirm that everything will stay the way it is. However, my mother's phone stopped working in a few days. We've been on the phone with AT&T for a week every day for several hours trying to restore the service. They sent a technician, but nothing worked. I called today to cancel phone service for my mom, and have been transferred 3 times, and the last person just hang up on me after keeping on hold for 20 min. I cannot even cancel after all!!! No stars!!!

I'm sooo very tired of customer service people at AT&T not speaking clear English! While on the phone trying to sort out a log in issue, somehow 911 was called and were responding to my address! I didn't call them... what a debacle. Dispatcher upset with me, police on the way. Unclear about what happened??? 2 days now trying to log in to pay bill, and I get this BS.

I enrolled with AT&T for service, called passport and somehow cancelled the next day before it could even start on 9 Nov 2016 and called to cancel. The lady said "no problem we'll credit". Now the bill came on 19Nov 2016. The service was still there and of course the charge was there. Called on 19Nov 2016 at about 3:45 pm. Same thing, the guy said "So sorry. Somehow the credit did not go thru. We'll credit now." Just to double check I called again on 21 Nov 2016 at about 1 pm. Guess what, the same no action, do not know what to do, still waiting for credit, will now change the service from AT&T to some one else, but not sure what they will do.

I was totally scammed. The salesman rang my doorbell and told me that I could have cable for the same price I was already paying for my landline and internet. I told him that I wasn't interested in cable. I get 17 channels through my antenna. But he said it'd be free for two years because I'd be "bundling" my AT&T services and while it would cost about $54/year more, I'd be entitled to a $100 Visa gift card. Still, I told him I'd only be interested if I could get TCM, ESPN and CNN. He said I would! Ok, sounded too good to be true (it was) so I said "what if I want to cancel?" He said no problem, there's no cancellation fee, just wait to cancel until after installation or he wouldn't get his AT&T commission. In hindsight, this should've been a red flag, but I trusted AT&T.

When trying to determine if AT&T was the best option as an internet service provider... the sales rep (Taylor) finally said "I will throw in basic U-verse". At that point it seemed like a good deal so I agreed to the service. After the installation (this was done at my grandchildren's apartment not my home) they found that they had internet only. When I called to find out how they were to use their U-verse I was told I did not have that package. I asked that they pull up my original conversation (they say they are monitored for quality assurance purposes, right?) but was told they couldn't. Sounds like old time trickery to me. :(

I'm a customer of 20+ years. I purchased a BluRay/DVD player to get Netflix. It lock my network and I called AT&T for support. Each of 3 calls were directed overseas and the conversation was nearly inaudible. When the voice situation was under control, a lengthy sales pitch was delivered about other products... all 3 times. I just wanted to fix what I broke, not talk about products I don't need or want. This company is way too big. I resent having to talk to a robot for the amount of money I spend each month (335.00). It is unnecessary to be given a different number because you selected the wrong prompt number (which the robot indicated was the choice you wanted) to yet repeat the issue... again. Shame on AT&T for becoming such a technological giant that it loses touch with its client base.

I called to opt out of AT&T UVERSE before my trial period ended. We had extensive problems. I was informed by customer service that if I allowed them to repair the service, they would refund all payments since I subscribed to the service. I had numerous technicians work on the system with no avail. I called the overseas customer support, and was informed that I would have to pay for any further service calls. I could not get them to understand that my service was never repaired. They would not send out anyone else for repairs.

I have had to call customer service several times and they are very nice. I have no problems with that. My problem is that the connection drops constantly. I will be in the middle of watching something (usually when I am watching DVR) and it will just freeze and stop for no reason. As someone wrote before I don't understand why this keeps happening to a service that the cables were underground. The weather is always perfect when this happens so there really no need for it. It is making me miss my Directv dish! I really expected more from Uverse. Oh, on a related note one night I wanted to watch something I recorded and surprise! All my recordings were gone. I had to have a new box put in. Arrg.

I'm not big on writing reviews, but this is the worst company I have ever received services from. AT&T is a big joke. My cell phone doesn't get messages till way after the fact. The cable has the nerve to go out sometimes and it's not even dish. The wifi is the ABSOLUTE WORST!!! This is a total rip off that unlimited package crap. I suppose it may as well be unlimited because you barely get any service. The Wifi never works. I have a Ethernet cable plugged directly into the router and it still does not function properly. The first technician told us to call us if we have any issues. Apparently when it is first installed the person who installed it is suppose to come out and make adjustments. We called him and sent text messages 3 days in a row with no response.

I had issues with very slow service for several months and was told on more than 1 occasion that my internet was slow due to us have the slower internet package. After 3rd call they agreed to send out a technician. The technician said there was a problem with something outside and he would have to have someone else come out to fix problem. Whatever technician did was of no help. I called again to customer service and they told me my modem was bad. The representative told me that he would send me new modem but failed to tell me that promotion was void and that there would be a 7.00 monthly charge.

I have been a AT&T customer for many many years. Was the first in the neighborhood to get DSL service. U-verse finally became available in my area so I called and decided to take the internet, phone and TV bundle. Was hesitant about the phone part but was assured that a battery backup WAS included with the service... that it was built into the modem itself; was also given a written list of available channels for the TV. They installed everything again assuring me there was a battery backup for the phone. I tried to program the remote but some of the channels that I watch were NOT on the channel guide even though they were on the printed one and then the service started to go on and off and there was no battery backup. Sitting here at 2am with a dead phone was very frightening. It turned itself back on but then a while later it happened again.

AT&T has continued to deceive its client just so we can have them for our service provider. I was promised a visa rewards card worth $ 400. I was never given clear instructions on how to claim it and in fact was told not to expect anything in the mail other than the $400 visa card, only to find out later it was not true. I was supposed to claim it via a corresponded mail. I found out 5 days later that my claim period had expired and I couldn't claim the $400. I was to claim it via a correspondent within a month and a half... I felt set to fail and duped... I hate AT&T for that.

It took me 4 days and multiple attempts to place an order. You are placed on automatic hold. My longest wait time was 1 hour when I finally hung up. On the 5th day I finally got a person - yea! So happy. Call went smooth, ordered what I needed and waited 6 days for installation. Took 4 hours off work. Went outside at the scheduled arrival time to greet truck. 20 minutes of waiting and I got a text. "Hey! This is Cameron. I am your technician." I respond back to text msg. "I don't see you. I am outside." No reply. I called his number. No reply. I waited another hour thinking maybe he is on a pole hooking it up? Call AT&T. At the moment of my call I get a text message that says "Sorry I missed you. Call to reschedule."

EVERY month, for 9 months, I've had issues with the combined U-verse DirecTV billing. In order to give me reasonable loyalty pricing, I was told that I had to disconnect and re-establish both my U-verse and DirecTV services (even though I had just set up my U-verse high-speed internet account). Apparently, my first combined billing account was set up improperly, SO... somebody set up a NEW account number, which led to improper application of my PAYMENT for 3 months.

Very dissatisfied. AT&T DSL Extreme. Think the Extreme part stands for extremely SLOW. Not sure, but I think I missed a birthday waiting to get online. Need to find a better provider in Spring Hill, Fl area, but not a lot of choices. Speeds vary from a high of 2.85 to a low of.04. I'm told that's normal as traffic picks up, things SLOW down. Very, very frustrating.

In all my 57 years on this planet, the absolute most horrifying experience in business I have ever had. It was like we were on a different planet, a bad dream that would not end. I could write a book if I had time. Now I have to pick up all other things I neglected while being at war with these gangsters.

Horrible experience with AT&T from the get-go. Signed up for "bundle" and got extremely unethical high billing, with hidden charges and outright violation of contract agreements. I got out of the contract and dropped Directv which was a major overcharging issue. From there month after month, overcharges on everything, like a shell game juggling act, always extra fees and charges. AT&T would switch the phone charge every month, then the modem charge, then the internet service, so that it would often appear twice what it was supposed to be. They would send me online statements of what was due and it never matched the online bill and it never matched the printed statements sent to us. Would spend sometimes 2 hours on the phone each month to get the bill adjusted to where it was supposed to be but it was increased every single month again with so many additional charges.

This is the absolute worse Internet and cable service on the market. Constantly, daily sometimes 3 times a day it says server has lost signal. Had them replace the box still happening. It's the network not the box. Not sure I understand how you lose signal so often if it's underground. That makes no sense to me.

I called AT&T today to see what they could do about my $80.00 U-verse bill (I also have a separate account with them which has 25gb of data, 2 phones and a hotspot), but Time Warner is offering $40.00 a month for faster speeds than what I currently have. The guy was quick to cancel my account despite me telling him this information. I called back to talk to a manager about how dissatisfied I was with that approach and she told me I would have to pay a fee to reconnect. You would think that someone who spends hundreds of dollars a month would be treated a bit better, but apparently that is not the case.

I've been a loyal customer for many years, with no real complaints. However, I received my bill and notice it was quite a bit more than usual - $134 more. It appears my granddaughter (age 7) ordered 39 on-demand movies over a few weekends; 18 of the movies on one day and many duplicate movies (even though it's a 2 or 3 day rental, but again she's 7).

I called AT&T today to check on cable and internet rates. An operator by the name of Max talked to me for 47 minutes this morning. By far Max was the worst salesman I have ever talked to. He was aggressive, condescending, very rude, and made you feel "stupid" for not taking his offer. Not only would Max not let me speak, he tried to back me into a corner when I wouldn't take his offer. I am 56 years old and have never experienced a person like this. Just wanting an estimate from AT&T so my husband and I could discuss and make a decision turned into a scary, traumatic experience. I am considered a strong person by my friends, and I was literally made to feel afraid and scared by this person. I would never have thought that calling an AT&T operator would make someone feel this way.

Our internet has cut out and repeatedly interrupted service, without weather issues or external factors influencing the operations. We have exchanged the boxes, had our routers updated, and have had maintenance work on the external grid connectivity. There is ALWAYS something going wrong and living in Midtown there should not be so many product/service flaws. The staff is always friendly and understanding, they just can't get their act together and provide a WiFi that streams a single episode of Netflix without resetting.

When making a call to discuss my DirecTV bill, on the phone about 1 year and half ago, I was talked into upgrading to U-verse. Convinced it would save me money. Well it did not save me money. After the promotionals stopped and within 2 months I had a technician out for freezing and losing signals. After a year and multiple phone calls, rebooting myself and technicians over the phone, it's over a year later and problem worse and more sporadic. 2 technicians this week, one coming tomorrow.

My TV and internet service started on 8/6/2016. I ordered the 45 MB internet service and U-200 cable TV package. I was promised the following: Internet for $30 and TV for $60. HBO and Cinemax was free for 3 months. My package was special local pricing which was confirmed through Brian ** at the Aurora/ Naperville store. Once I combined my existing wireless service, I would then receive a $10 deduct from my bill.

Last year, AT&T U-Verse Internet was providing about 1/8 the speed that they promised with the package I was paying for. It took about six months for them to fix the issue -- they sent three technicians out, each of whom, patched the problem instead of fixing it. After multiple calls and complaints, I finally got a local manager's number and he was very helpful. He sent out a technician and they found that there was a major problem with the lines, and that they needed to fix about a city block's worth of wire. This tech finally took the time to fix it. Voila, fast internet, after 6 months of paying for internet speeds I didn't receive. Until about a month ago, it started happening again. Netflix can't even load. I was trying to open simple sites and it was taking 2-3 minutes to open, and then wouldn't even open with all the data.

I switched from Cox to AT&T Uverse March 2015. I cannot wait until my two year contract expires at which time I will switch back to Cox. I constantly have problems with a lost signal where I have to turn the power off for 10 seconds and back on, but yesterday was the final straw. I had invited six people over to watch the much anticipated LSU - Alabama game, and you guessed it, lost signal on TV. I was on the phone quite some time with the tech and went through all the procedures but to no avail. A tech is scheduled for the next day between 1 & 4. Needless to say I had to cancel my scheduled football party and today I sit waiting for the tech and probably will miss the Saints game at 3 PM. Totally ticked! Might also mention this is the third time a tech will be out for the same problem.

As a stock holder and a customer of AT&T for over 35 years I DO NOT recommended them for your internet needs. Poor connection service and recently many family and friends have complained about their quality of service including on-line problems, getting connected, as well as not being able to understand when they call in with the service techs. I highly encourage you to shop around and find another service provider... and yes I will lose money on my stock investments but I can't worry about the bottom line when service is poor.

We recently switched to AT&Tina Uverse from Comcast when our service commitment was up for the big price difference. We thought, "Ok, we will save some money." However, the internet connection is horrible where we are at. Since the very beginning, it had been horrible. Today I called AT&T to see if there is anything they can do to help the connection. The lady asked for me to run a speed test. Once it was done she very sternly implied, "your connection is above standards."

A month ago, I requested auto bill pay. Thinking everything was ok, I was shocked to have phone service disconnected! They never said it would take 2 months to begin. To get a live representative takes forever & their hours are limited. I settled everything & was assured service would return shortly. What a joke: it was returned day 3!!! Recently, I needed a 2nd line. It took 1 hour & 45 minutes to find out they were not even offering what I requested. Customer service was inefficient, never giving confirmation numbers, leaving out important information, & unconcerned about the customer. This is without a doubt the worst company I have dealt with. BellSouth gave far better service than this inept group. Too bad there is not a 0 star option.

I have lost signal issues every single day with AT&T U-verse and have for years. I have had AT&T U-verse since it came out many years ago and have problems with the signal and WiFi connection on a regular basis. I will finally be moving soon and cannot wait to cancel AT&T U-verse. It is a horrible value and product. It is hard to believe that they have the nerve to charge a premium price for such an inferior product. I would never recommend it to anyone.

Do not go with this company, they promise everything to get your business and no promises are kept. I had AT&T Uverse for a year and the monthly charges keep going up. So AT&T said I should switch to DirecTV because they have specials. So I signed up for two years. They told me my bill will be the same for the next two years. Wrong! I have to call them every 2 months and they keep saying the same thing but they only lower it to 2 months and they raise it again the following month.

We have had U-verse fiber optics for three months now. Initially, it was 100/20 and we constantly had issues. They told us we have over 1500 NAT sessions, so they recommended a second modem, so we got another modem with 100/20 still issues. They said the bandwidth is not enough for 15 people in the office!! And we need to upgrade to 200/40, so we did that. They have been here 6 times so far, replaced modem twice and upgraded our services, still issues. We are in Newport Beach, Ca and they claim no one else has this issue around here. They have charged us the monthly fees as well as modem fees close to $400 per month.

I used the chat feature to make a payment arrangement. I asked him and several times if the arrangement I made will keep my service from getting disconnected. Obviously it wasn't because now my services are off. Luckily I have documentation of the arrangement but now I still have to try to get through to customer service to get this taken care of. This shouldn't happen. Why should I call them again to make sure the arrangements would be honored.

This is about my horrible, horrible experience with the DSL Broadband Internet and phone bundle because U-Verse is not available in my area. Still worth the read if you want to know just how infuriated I am with these greedy idiots at AT&T. AT&T sucks so much. I’ve talked to at least 4 customer service reps, scheduled appointments with two technicians, and spent a grand total of 5+ hours on the phone with them. Why? All because I was trying to get the internet to work again.

I am so dissatisfied with the service I've received from AT&T. They act like they don't understand what you're talking about. They tell you one thing and don't do what they say they will, and when there are notes that they're supposed to put on your account they don't. They charged me fees that I was told were going to be waived resulting in several phone calls made to get them idiots to understand. One time I spent 2 hours on the phone with them and that's just ridiculous.

I have been an AT&T internet customer for 17+ years and this is the worst I have ever experienced with their internet reliability and customer service. Only choose AT&T if you are on a deserted island in the middle of nowhere and they are the absolute ONLY choice! When I call their Customer NoService Department, I normally have to speak to at least two people and explain myself from the beginning. It is the same song-and-dance, "You should turn on, turn off your router," and/or "Maybe consider upgrading your service," yada, yada, yada. In other words, they are just trying to figure out a way to put the blame on me, my equipment, or the plan I have chosen.

I have been with AT&T Uverse for several years and after the last poor experience I have started looking for another cable, internet, and telephone service provider. After purchasing a new home in June of this year, I decided to continue my service at my new address. They started me as they always do with a 90 day free trial of HBO/Cinemax. I set a reminder on my phone so that I would not forget to cancel this trial. I made sure I called and cancelled this package after 42 days of my 90 day trial. At that time I was assured there would be no more charges and I thanked the customer service rep and we hung up. The next month I noticed I charge for HBO that I was told had been removed from my account.

AT&T Uverse is the worst company on earth. I had cable with Uverse. The service was very, very poor, so I canceled my service. I returned the box to the designated UPS store. AT&T claimed they did not receive the box. UPS said they sent it. AT&T then decided to take my account to a collection agency, for a box not in my possession. Luckily for me I had the receipt from UPS. I forwarded this information to AT&T. AT&T then proceeded to collect the money for the box from my account, without my authority. This is because I had direct debit with them for my cell phone service. This is for a box that I had posted to them.

Don't put all your eggs in one basket? We were told since childhood, well it is so true. I made the horrible mistake to combine landline and internet and DirecTV, when I lose the internet or the modem fails everything fails! I've been trying for 2 days to fix this with AT&T but no luck; they don't understand English (or anything!) and cannot speak it! What a nightmare, of course the congress doesn't do anything because they get everything for free!

Poor "out of USA" customer service. We had DSL for years w/ AT&T - not great but it worked most of time. Recently became very poor so called and told they don't support DSL anymore - need to change to U-verse. Reluctantly I did even after reading all the "bad customer service" comments listed here. I wrote down everything they said for billing. Get first U-verse bill and it's about what they said.

I've got to say I have loved DirecTV, UNTIL they were bought out by AT&T. Their customer service reps are awful, and most can barely speak English. AT&T has always had awful customer service reps, which is why I left their cellular service years ago. I spoke with AT&T/DirecTV two months ago, because my bill was $280 a month for phone, internet, and TV. Directv credited my bill so that my monthly bill would be $160 a month. Well needless to say, the following month, AT&T screwed up my bill and once again requested I owe $280 a month, not the $160 they previously agreed upon.

We had Uverse installed in our home over 3 months ago. As of today, we still have wires running through our yard and up the driveway. I have the installers, their supervisors etc and still no results. Tonight as you can imagine in Halloween where we will have little ones running through the yard and AT&T wires everywhere. We have phoned customer service on numerous occasions only to find the representatives are in another country and have no idea what we are referring to. Every number you call you get the same automated run around and then the clueless representative. I caution anyone who goes with AT&T. Go with a local provider who you can speak with and understands your concerns.

I left Comcast and tried U-verse. Then Comcast gave me a great deal once my U-verse deal ran out. I was with Comcast for about 1 month and couldn't take it anymore. The issues were massive and they were rude. So, I went back to U-verse. We were working well together until they started to go offline. I know something happens at 1 a.m. because like clockwork, it goes down. Now, I'm having to reset it no less than 5-6 times a day. What makes it worse is I have to go back and set the WPA and then the box. This is outrageous. My bill is astronomical and I can't rely on using it for anything. I wish they would credit our account when service goes down. Maybe they'll get a clue as to how bad things have gotten with them. When I call they try to push DirecTV. I've seen my mother in law's trouble with that dish. A hard Texas rain and forget watching tv. We need more choices than Comcast and U-verse in the Houston area. This is ridiculous.

I had an appointment with AT&T Uverse to check my landline and my internet connection on October 29, 2016 between 8:30 to noon. Before 11 am when no one came at my address, I called AT&T & was told that the order was on hold. No one called me to inform me of this. I am waiting for a manager to call me.

I changed my service so that I could bundle my tv, internet and telephone service to which I got a wonderful rate for the first 6 months... then it doubled in price and for months I had to call them every month because I could not afford my bill any longer. I called them to see if there was anything I could do to lower my bill and make payment arrangements. I let them know I was a senior on a fixed income and I needed to drop whatever services I needed to in order to make my payments on time and not to be disconnected.

OMG! If I have to talk to those idiots at AT&T again about posting my payments to other people's account, I am going to throw the boxes out in the street. This makes the third time I have had to prove that I paid those morons. The woman in Accounts Rec talked to me as if I was a 3 year old. I hope the FCC and Congress won't let them buy TWC. If they do, I will do without.

I have wasted hundreds of dollars and my precious time on disputing my account with representatives from AT&T and U-Verse and DirecTV. I was paying $205 a month and went for a simple upgrade when the salesperson offered me DirecTV for $10 extra. I accepted and took the offer. The first 2 months my bill was $700 plus $60 for DirecTV. When I went back, he said there was a mistake and they will reimburse me for it. After 4 months and more high bills for $500 I went back and he said it will take up to 6 months to get my money back.

I was thrilled when Uverse finally became available in our area - previous AT&T wi-fi was bad. If 3 devices were in use at once, one would freeze and the others were very slow. When we switched to Uverse, we had high expectations and it's been a HUGE disappointment. Great installation, very professional - no problems there. But the speed offered is as bad as previous wi-fi. Apps hang up every day multiple times. Why did I do to the trouble of switching for no improvement in speed or reliability? Not worth it! Uverse solved no problems for us.

I have had AT&T for over 20 years and I am so disgusted with their service! On a DAILY BASIS, my service is interrupted and I can't connect to the Internet. They've told me, several times over the years, that I need a new modem, which they're ALWAYS happy to sell me! But it never helps the service. I've also been told that we have the fastest service in our area. When I respond, "if this is the case, why are we CONSTANTLY being kicked off?" Their reply, "We have someone in the area working on it." I've been hearing that for YEARS!! Ever since I went from dial-up to wi-fi!!!

When I started with Uverse it was $20 something. A few years later I was told my "introductory offer was over." I was never told at the beginning it was introductory. It jumped to $42. Now that they are buying TW it has jumped to $55 and they only other choice in my city is TW! 1/1/17 I am dropping my AT&T internet service and my landline. I will go to the library or a coffee shop to pay my bills online. I will save time as well without fb and going through all the spam to read my emails. Thanks AT&T and good riddance.

Just bought a home and have absolutely no money left at all. Literally struggling to stay afloat. Had internet installed and they told me my services included internet and a free phone line. Got it installed and the bill came today. Got charged for the phone line anyways. Called to take it off and got redirected to Arthur. Arthur took a ton of unnecessary changes off due to them telling me a wrong monthly payment amount and getting charged for the phone line. Saved me a TON of money! Can't thank you enough Arthur!! I've had zero problems with my internet connection thus far. I'm all game for AT&T so far. Can't thank you enough!!!

I just got off the phone with a DirecTV agent concluding my 7 year relationship with ATT/U-verse/DirecTV. I can safely say that this has been the worst buying experience of my entire life. 4 years ago, my wife and I would compliment U-verse to everyone that we knew. Even bragging about the quality of service that we received. Then one day out of the blue last year they called me asking if I wanted to proactively lower my prices. Little did I know that this was a scam to get us into a two year contract that was not stated at the time.

Horrible customer service. They have messed up my bill for several months now. They have been charging me for DirecTV and U-verse both. It has been 3 months and endless hours and passing from one person to the other and they still have not resolved this problem. Now they are saying we haven't returned the equipment. Which isn't true. Very frustrated. Can't wait to get rid of them.

My dad gets a call from AT&T saying he NEEDS to update his internet. I have absolutely no idea why but they were scheduled to come down on the 15th to install the latest in internet. Prior, my dad had his own router, and I do believe it was with another company. While the internet was slow when multiple devices were in use, it was usable most of the time. Anyway, so I wake up on the 15th. Apparently while upgrading the internet, there was something "wrong" with it, so they left and said they will return when it is fixed, which could have been up to a week. What was worse was that even though they had our old router, they did something to where it wouldn't work. So for the entire day, there was 0 internet. Luckily, they did return at maybe 6 pm that night and installed it. That is the only good thing I can say!

If you have an ample amount of time and patience allotted for poor customer service, then you should choose AT&T as your provider. However, if the above description does not describe characteristics that you possess, then do yourself a favor and avoid this company at all costs. I really wish that I would have done my research prior to choosing At&T, because our 6 month experience has been, for the lack of a better word, pathetic.

My "fantastic" deal for cable, Internet and home phone was not so fantastic. I was told that I would pay no more than 89 dollars a month for all 3 services. After 7 months of terrible Internet speeds, that is when I actually had internet, I had everything cut off. My last bill was $385 after returning equipment! When I called, I had the privilege of speaking to the rudest, most condescending people this place has to offer. Not only would they not discuss the fact that I had been overcharged and lied to but they insisted on letting me know that it was my fault. I truly can't believe this company is still in business! Shameful.

AT&T lured me away from Cox Communications with the promise of a gift card that factored in, would lower my rate for internet and TV services substantially. They never sent me the promised gift card. And the service was slower, and the channel selections much less. Every time I called to ask about the gift card, they said they couldn't help me or that a supervisor would call me back. Never happened. I called and called, always got the run-around, then finally they said that it wasn't their fault because the gift card promotion was handled by their subcontractor, and that they couldn't help me.

I HATE AT&T! When they bought Directv. I tried to cancel back in March of 2016, they talked me into another year and gave me a decent price to stay. Yet EVERY month I get a different price. It is never the same price, much less the price I was quoted. And every month it is some kind of excuse as to why the price is what it is. And it's always different with a different excuse. I was a loyal DirecTv customer, never had a problem until At&t took over. I don't have phone service with them anymore because they SUCK! And now I will have to cancel my TV service with them. RUN!!! RUN FAR AWAY! Use ANYONE else!!!

I previously had Time Warner Cable. AT&T told me that if I switched with them I would get all the channels I need, and good internet for a cheaper price (I specifically asked them about specific channels I want like... BEIN sports and a couple more). They clearly said yes, I would be getting those channels, and I ended up not getting at least one of them so they had me pay for a whole new package for an addition $20 a month. Then I noticed for the 1st 3 months I have not been getting the 18 mb/s download speed and 3mb/s upload speed I was promised.

Spend at least 40 minutes on the phone every month with people I can't understand trying to get my bill straight. These people are the worst in the business. Canned excuses all the time. Can't wait to throw them out!

All reps lie to you each time you call. I had a defective modem and was supposed to be sent one Next day Air. Somehow it was "cancelled" when I called 2 days later to ask where it was. I kept getting sent to DirecTV for customer service then sent back to AT&T for about 3 hours. Finally I chose to just disconnect when a rep gave me an option too with the disconnection fee waived. It's been 2 months and I see my bill with an extra 100 dollars charged to my account since they still had my card number from DirecTV.

Changed from U-verse to DirecTV with AT&T in May. Took 3 months to stop the billing and credit for the U-verse service. Returned equipment and still got changed the $150. Waiting on equipment credit x 2 months. Back in June asked for DirecTV to be bundled with phone and internet. Our October bill is still not bundled. Internet service went from $20 to $60 a month for unbundled charges. I have called and talked with a representative every month and each time they tell me that it has been corrected. What a mess!!!

I wanted internet service so I could stream TV & have web. Nothing worked from day one! Tried to cancel but no one answered! Reps documented it but they are saying that there's nothing! WTF! Hours are until 7 pm! I've called around 6:30 pm after work. Music playing and no one answered. Rep would come on and say "no one is answering" so they are documenting I tried calling! When I finally got someone she said my service was on suspension for payment. You ** think! Maybe because I've NEVER been able to connect yet been billed for service I DON'T have! I've been waiting for a RMA to return this POS and she said to take it to a AT&T store! WTF! Why didn't the Rep say so in the first damn place!!! I'm NOT paying for something I COULDN'T/NEVER used! I wrote down two of the many reps I talked to and his name was Jason and her name was Mary!

AT&T U-verse may take pride in the merger with DirecTV and offer great discounts to recruit customers, however, consumers should absolutely beware. This company is the most disconnected, inefficient, and by all means fraudulent. I initiated a two year contract with "Brooke from Missouri" which I recorded, and sadly, I know Brooke's whole life story. This should have been a red flag that it was downhill from that point on. I have spent endless hours trying to get close to the bundled billing amount I was quoted. It's surprising how the bundle is $175 more than the recorded quote, because most people would not be upset about a mere $175 a month? Brooke basically promised the internet, DirecTV, landline and cell phones would total $225 per month for 24 months. The fourth cell line is also free, according to a very bubbly Brooke.

ATT has no regard for education. Internet goes out the day before I have to hand in an exam, so I have my significant other call customer service to see what may be the problem and explain the importance of the issue. They don't know (which is understandable. I figured it may be the rain). They said they can send out a technician to see what may be wrong. However, if their modem and line/s are "not the problem" we will be charged $100 for verifying this! We already pay your premium each month. Checking and maintaining your equipment is PART of JOB. Luckily if nothing is wrong with your equipment, then call it a day. Way to go pulling this stunt right before a college exam. How about this... if the internet is not working by 10pm tomorrow (10.20.16) I will forward you MY invoice, for failing a $900 class. Kapish?

After almost 9 years with AT&T I'm done. Worst customer service. They try to take my money charging extra for everything, gave me a promotion price and never respected the price, every month call to see what going on with the promotion price always a excuses.

I have U-verse from AT&T and received my bill and it was 100.00 higher than normal. Called to discuss the bill and the customer service rep tried to tell me because I purchased 2 - $6.00 movies that's why it was higher. I explained I didn't care about the movie charges for total of 12.00 but was interested about why my bill was 100.00 higher and she proceeded to tell me my plan features have ran out. I never got a call or letter regarding this. It amazes me how the customer service rep was so hateful, disrespectful and a complete dumb ass. She didn't want to help a loyal customer for more than 5 years. All she could say "would you like to open a new acct in your name to get the promotions again". REALLY. YOU HAVE GOT TO BE KIDDING ME. I thanked her for not wanting to do her job and hung up.

I had my service installed three days ago and have already had to call 5 times because the wifi continues to go out. Additionally, the service is extremely slow. Although I have only had the ATT internet for 3 days, for the past two, it has not been working at all. I was told that they were going to send out a technician but could not guarantee that I would not be charged $99 for the service call.

When you are a natural-born US citizen you speak English. I recently decided to find out if AT&T offered a wireless TV cable box. We have wireless AT&T throughout our house but wanted a wireless box in our entertainment area so there were no wires showing. So of course I had to speak to a customer service person that speaks very little English, hence she has no idea what I am talking about and ended up with the same cable box that we had.

My husband and I cancelled AT&T U-verse and our cell phones and went to Verizon and Comcast instead in July (7-9-16). Just received a bill for $500 on 10-18-16. We paid it all to cancel the contract and turned everything in. I cancelled via phone that day.

I really don't know how AT&T is getting away with all the wrong crap they do. I've never seen a company run over their customers as bad as AT&T and get away with it. You shouldn't be allowed to treat the people whose keeping your business open like their nothing but road kill. Wrong in every way. But they have wronged me for the last time, I guess AT&T likes being sued.

I would have given this company is zero rating but this was not possible. We have been dealing with poor service with AT&T for months. Most days we are not able to access our TV, telephone or Internet multiple times a day. Customer service representatives are inept and seem to be from somewhere outside the US. They can barely speak English and don't seem to understand how to help. I have demanded compensation for the hours and hours I have spent on the phone with customer service and Technical Support, the numerous hours I've spent waiting at home for the technician to show up at our house, let alone all the hours that we have not had any service.

I'm so disappointed in AT&T and I'm even more disappointed in DirecTV. I have such a long story to tell about these two companies but I'm just so tired of repeating it. I will never go with these companies again. Bad customer services, inaccurate advertisement, and terrible service. Would not recommend this service to anyone and would not want anyone to waste the time I've already wasted. Lost so much time and money with these company. So glad it's all over with. You live and learn.

I received an invitation to join the network at a discount, however, I didn't realize that it was a DSL modem and needed a phone line which my complex did not have. I called the AT&T customer support and they told me to take the device to a corporate AT&T store which I did the next day. At the store I was told that they do not accept returns back and have a deal with UPS to receive returns. They said there was a UPS store across the street. I drove my car there since parking is strict in LA only to realize that the UPS store is closed. I then located an open UPS store, and when I went in there the guy said that their system is down and he cannot take the return. I have a very busy career and personal business and do not have time to run around down and call customer support over and over again. This is a nightmare.

AT&T as an ISP (Internet service provider) is just sad. Their wifi cannot handle 1 laptop and 2 wireless tv receivers without being slow. I'm a gamer I play competitive eSports so ping/latency means EVERYTHING. A good ISP would give me about 20-40 ping MAX. Whereas I'm lucky to get 50 ping with AT&T at 2 am with just my laptop (after I unplugged receivers) and god forbid a phone connects to the Internet goes up to 700 ping... 700 PING! 1 PHONE and I GET 700 ping not to mention just random spikes of ping when I'm home alone or up at 2 am. If I can say 1 thing about AT&T as an isp is they are so bad as an isp. I hate their phone/tv service. Charter over AT&T.

I should have known I was in trouble when it took this company 6 days to do the installation. I have had service for 20 months and had repair at my home 18 times. I swapped a box once and was told 3 months later that I did not return the original box and was charged $168. I had my UPS receipt and proved to them 5 times the box was returned. It took 2 months to clear that up. Never again. I will be going back to Comcast in February. I was with Comcast for 26 years and never had a service problem. But the cost kept going up and I wanted a cheaper bill. I will gladly pay a little more to be worry free.

I accidentally overpaid my AT&T account significantly by almost $2500. I called after I discovered this and was told they would try and reverse my payment or send me a refund. I was told that I would receive an answer from AT&T within 2 days. Two days later I received no response so I called again. I was told there was no record of my call but was assured they would either reverse the payment to my account or issue me a refund check and I would receive the refund check in 5 - 10 business days. I was given a reference number to refer to for my records to verify the issue and track the overpayment of $2,580.

Having problems with tv freezing up. I have 5 tv's hooked up to Uverse. Called for service appointment and talked to a Spanish (I guess) person named William. Told him what my problem was in detail and he suggested that I needed a technician to check into this and set me up an appointment for this afternoon. He was very professional and helpful. A good representative for your company. Right on time I got a call from a technician named Jon to see if I was home.

Couldn't believe AT&T has turned so horrible in providing services. They have agreed a new service installation and given a date/time for service installation and they simply don't show up. I have wasted hours and hours leaving my work waiting for AT&T technician who never showed up and wasting hours and hours talking to multiple AT&T service representatives who doesn't even care about customers and no solution provided.

I had an issues with my bill from switching my plans. I called to discuss with a representative. First, it was hard to understand the person. She sounded like she was trying to figure out what word in the English language to use. Then when I was not understanding and she was not able to explain it to me, I asked for a Supervisor. She refused to put a Supervisor on with me. She would put me on hold for at least 10 minutes at a time for 4 different times. Every time I would ask to speak with a Supervisor and then she would put me back on hold and never get me the Supervisor. I was polite the entire time. I was standing my ground in requesting a Supervisor.

This is somewhat of a continuation from my Time Warner experience. I tried calling into order DirecTV, since I had to leave Time Warner/Spectrum. However, I get a sales representative for AT&T U-verse instead of a DirecTV representative. Long story short, I asked the representative for DirecTV cable with Wifi and the sales representative tells me I qualify and sets me up for an installment appointment the very next day. However, once the installer gets to my home, he installs Wifi and a phone through AT&T U-verse only.

I was a Uverse customer for two years. I planned to move to a different apartment and since they don't have Uverse as their service provider, I decided to cancel the Uverse service. I called and scheduled the transfer for 15th of Oct. I saw the bill for the month of Oct has been charged for the whole month and I spoke with someone at AT&T over the chat and he confirmed that the connection is scheduled to be cancelled on 15th and I have to pay the bill in full and AT&T will refund the amount later.

I have been with AT&T for two months and in these two months I have already had to call for 3 technicians to come and "fix" my internet situation. My "high speed" internet is slower than slow. The router they provided keeps dropping the connection and says I have no service! In order to reconnect, I have to disconnect the router for 30 seconds only for it to work for about a minute then it drops the connection. The 3 technicians that have came apparently "fixed" the problem but that is complete garbage. Then every time the technicians come, they make me seem like I have no idea what I'm talking about. Horrible service and horrible customer service! AT&T should not be an internet provider if they don't even know how to have running high speed internet.

Cannot even believe that a company, known nationwide and among the top competitors, is as disorganized and dysfunctional as they are. My husband and I literally moved down the street, not even a mile away and have had so many problems since our move. We upgraded when we moved 18mg to 45mg, we had a tech guy come out to install our new equipment. After about a week we noticed our internet was actually worse. My husband called, they said our account was actually canceled (we were never notified, and figured everything was okay and we had an account because you know SOMEONE CAME to our APARTMENT and INSTALLED EQUIPMENT?!?)

Using this company for two years is two years way too long. They did not have anything right in the beginning and they still don't have anything right now with their phone service, internet, and cable. None of these services are worth having for free much less to pay hard earned money for them. It will give you high blood pressure and anger issues to deal with them about anything even if you don't have any health or anger issues. They bring out the worst in people. Their product is good but their business sure needs some professional help from the product installation to technical repair problems with technicians. You can not just request a technician to come to your home you have to go through many a virtual operator before you can even to a human operators who then makes you do troubleshooting even when it's been done three times previously in the same day.

I have had the most MISERABLE experience with all aspects of the U-verse/DirecTV/internet customer service. First let me start with U-verse and DirecTV. After AT&T raised the price of my current U-verse package without notifying me, I decided to cancel my U-verse service. They suggested I try DirecTV. With a lot of hesitation, I decided to give DirecTV a try. I scheduled an appointment for a service tech to come and install the DirecTV. Taking time off work, I waited all day for the service tech to show up. The technician finally arrives 2 hours past the allotted 4 hour window and immediately the technician says he needs to reschedule. He said it was simply too late for him, it was getting dark, and he would not be able to do an installation in the dark. I let the technician know that I took time off work and rescheduling was not an option.

I relocated from San Francisco to Fort Lauderdale. I was told to keep my equipment and that I will be able to use the same at my new address. Apparently, San Francisco did not know the Fort Lauderdale rules. I was told by FL to return the equipment. The timing was off and AT&T charged me for the equipment. My tracking confirmed that AT&T received the equipment in July. When I contacted Customer Service, they told me that I will receive the refund in August. I was told by multiple reps in my follow up calls (many conveniently disconnected) that I will receive the refund. 2 months later and still nothing. What do I do next? I will be sure not to subscribe to DirecTV/AT&T Uverse once I am out of my lease. We need to prevent these companies from getting too big by petitioning our congressmen. I am done with AT&T.

We recently took AT&T up on an ad that was sent out for "The Ultimate Bundle" "Bundle 3 great services from AT&T for the Same price, every month, for 2 years - guaranteed!" It included DirecTV, High Speed Internet and Home Phone (25 + features including unlimited local and nationwide calling). We switched from DISH to get this bundle. We already had AT&T and "not very high speed internet." After dropping DISH and having DIRECTV Installed, and many phone calls and talking to MANY people at AT&T, we were told we do not qualify for that Bundle because we don't have U-Verse. We can't have U-verse because they haven't run the cable for that in our area yet. (It's not my fault that we don't have the cable in our area).

I am very dissatisfied with AT&T customer service, and loyalty department. I was offered a discount promotional rate for home internet back in May 2016 and they never honored a promise. After spending hrs talking back and forth with representatives and account manager who was not helpful at all, I finally had to cancel my account. AT&T lied to me disrespected me and took advantage of my trust in them. Very unreliable and low trained service and company.

I cancelled service with AT&T U-verse and returned to Comcast. My Comcast service couldn't start until my contract was over, which was 8/26/16. I just checked my email from AT&T and they are charging me 239.77 for the month of September. I called and told them I was going back to Comcast in July because of their on demand service. They only have certain channels that offer on demand, where as Comcast have all channels on demand. I returned the equipment and paid the last bill and they are charging me because they say, just because I called and told a customer service rep I will be cancelling, I should've ask for another department to cancel. What sense does that make if you no longer have their service or equipment.

I've been a customer for over 10 years with AT&T and unfortunately have multiple accounts/services with them. They have not been able to consolidate my bill and continue to charge for closed accounts/services. I've spent the last 4 weeks, over 5-6 hours on the phone with multiple representatives and/or "supervisors" whom claimed they were going to make sure my accounts were charged properly and credits would be issued. They said they would call me back when the issue was resolved; I am yet to receive that call. I am at a loss, they cannot resolve my issues and no one wants to take accountability for their unfair practices. I've also requested a name change since I have been divorced for 3 years, this small request has also yet to be made.

I recently moved my ATT service from old address to new address, I was told there was not a new contract by moving. My new address did not have ATT U-verse TV available, so I called and was going to terminate, a manager asked me if I would try DirecTV. I said yes, scheduled the install and again I was told that DirecTV could not be installed at my address, so I cancelled. ATT is now charging me $150.00 early termination fee for a service I never received. Customer service can only say that the early termination fee can not be removed, they are liars and thieves.

I was very happy with Uverse for the first two years.. Ever since they became partners with DirecTV it is horrible customer service. There's a lot of fees they add on to your service without giving a reasonable explanation!!! They give you false information to convince you to stay. And when the next bill comes in you have a bunch of overages on the account that they can't explain... And they'll transfer you to different reps saying they can't fix the problem and keep you on hold for 2 hours and 50 mins!! They apologize, but you would still have to pay. Thank God my cell phone contract is through Verizon. As soon as my AT&T-DirecTV bundle contract expires I'm done with them!!! They should seriously be sued!!! Taking advantage of people that way is just awful!

I have ATT DSL Internet service for the past few years. First, The DSL cable outside of my house was on the surface, it is visible from the cable box to my house junction box. I asked ATT to bury the cable. The technician came and gone twice, the cable still on the surface and visible. Second, I am out of ATT internet service for the past week, ATT posted the repair completion time, but it changed from one day to another, and no ending in sight. The ATT internet service is so bad, they should be out of this business. Let someone else takes over ATT internet business.

For about a year our U-verse internet connection was great. Now it's off almost as much as it is on. I call it in and after about 10 minutes dealing with artificial intelligence and I finally talk to some of the nicest people who can't help me because the problem isn't on my end. They tell me they are aware of the problem and are working on resolving it which they might or might not resolve it for days and weeks, or apparently never. Believe me I am just waiting for Att alternatives in my area and we will part ways with ATT. U-verse is a half step up from Suddenlink.

I called AT&T yesterday around 8 am because I noticed the CW was not appearing in my list of channels, which is odd considering in the Toledo area it is a local channel. I watch a LOT of CW shows. I called and spoke to a sales rep. She could not figure out why it was not appearing. We got talking and she asked me how much our bill is each month. I explained to her that I was going to ask about my bill because it has not been a consistent price and it has never been the price I was told when I signed up. She told me that she could save me a good chunk of money because AT&T was running a new promotion… for $89.99, I would get U-Verse internet and change my TV to DirecTV. I was VERY skeptical. My family and I moved in June and before that we had DirecTV and U-Verse internet and it was WAY more than $89.99 a month. One of the reasons we switched everything over to U-Verse was because it would save us money.

This service was ok initially but after my promotion ended and I wanted to end my service, this company gave me HELL! I have literally talked to anyone who would listen and I was either hung up on or transferred EVERY single time! My bill went up 100 bucks and I was not willing to pay! Finally we agreed on a new rate and I literally did not have a single channel I watch on tv! They were rude and OBVIOUSLY very MONEY HUNGRY! I will NEVER use this service again!!!

We installed the AT&T Uverse service a month ago. During the installation process, a very friendly and helpful representative, Rachael, told me that the $99 installation fee would be waived. Not surprisingly, the fee showed up on our bill. When I called a representative today, I was told that she had no indication of the fee being waived in the notes and proceeded to tell me how the earlier representative should have taken care of it and almost sounded exasperated that she had to take care of it.

I am posting this here because I have not been able to find how to post a review ON AT&T's site. I have been an AT&T internet and TV customer for years, approx 6 at this house location alone. In 2015 when they went to raise my U-verse rates by $60/mth without any sort of "improvements" to justify the price increase, I called to see if they could give me a better deal. The rep talked me into going with DirecTV with a 2 year contract with lower rate the first year, but was assured, that "They have already been told you could go back to U-verse as a new customer at the end of that first year."

I called AT&T when I recently moved to bundle my internet service and cable TV with DirecTV. When they came out to install it, the only option was to place it in the middle of my yard. That doesn't work for me and it was cancelled before it was ever set up. After it was cancelled, I started receiving calls to activate my service and then I started receiving bills. I have spent hours on the phone, I have been transferred numerous times to no avail. On one phone call alone I was transferred 6 times! Several AT&T employees said I didn't have an account with them but now I am receiving disconnection notices for a service I don't have. Very, very frustrating. I would never recommend AT&T, the customer service is the worst I have encountered.

This has to be the worst company in the world, DO NOT GO THROUGH THEM. Get TIME WARNER or ANYTHING ELSE. They messed up our business lines for three days and had two techs out. One lied to us and to his boss in front of us. I called to complain and was astonished at how bad and rude their employees in general are so here I am online writing a review when I should be working but HEY GUESS WHAT! I can't work anyway b/c our business lines are down! SCREW YOU AT&T.

Salesperson for AT&T came to my house and told my husband and I we now had high-speed fiber optics. We switched to them and were only getting 6 MB download not the promised 24 and no one in house could use Wi-Fi. Tech came to house, spent 4 hours (I lost 4 hours of work) only to tell me there is no high-speed fiber optic in my area and he could not get download higher than 12. I work from home and had to have high-speed internet so had to cancel service. Now AT&T refuses to waive the cancellation fee even though I was lied to about the service I would receive. I have now spent countless hours on phone trying to get fee waived that I was promised I would get due to the circumstances. This company is a nightmare. DO NOT USE.

AT&T U-verse: The positivity, kindness & respect from your Customer Service/Tech folks is EXCELLENT. Your unorganized and confusing structures, your lack of cross-departmental communications & your joke of a "process" (if you can call it that) to resolve customer issues all create the single-most frustrating situations from me from any vendor I use in my household.

Recently I found myself deeply disappointed by a company I have dealt with, become familiar with, and have even invested in. For a decade and a half I’ve carried AT&T service in one form or another including multiple cellular phone lines, cable, satellite television, and internet service. I’ve been inundated with their television commercials talking about how easy it is to move from one house to another and maintain your Directv service. Likewise there is extensive publication put forth by the company advertising their state of the art UVerse service. Now in my mid-forties, for the first time I feel as though I cannot turn the other cheek, and must speak up about a company that I feel has done me wrong. And if my take on the subject is true, I can only presume they have done many others wrong as well.

was calling me by a male name. They are rude and then when you ask to speak to a supervisor, they leave you on hold for 15+ minutes and just have you waiting.

I placed an order over the phone for DSL service at my home (on a Tuesday). I paid $50 that night and was told service would be turned on on Friday. I received emails and text messages confirming this. On Thursday I received an email stating that service would not be installed until Wednesday. I called and spoke with someone and she said that she could change it to Monday. I wasn't happy, but it was better than nothing. Monday came and went and no service. I called Monday and spoke with multiple people who told me that they could not find me in the system or pull up my information based on my phone number (which had received text messages), my email address (which had received emails), or my physical address (which had received mail stating that they checked my credit score). I was told I would have to speak to the sales service department, which was closed.

I have been on the phone with the idiots for almost 3 months and get a different BS excuse every time. Support reads off a pre-made card and it's different story or excuse depending on who picks up the fun, then they have the NERVE to say they have a standard FLOW for all reps... OMG. I have paid for extra support, via ConnectTech 49.00 and worked with some " troubleshooter" who could barely speak English and did nothing different than what I had already done (I am a web developer and know a lot about routers, speed, setup, etc.). What came out of it was WORST than my own troubleshooting, and although they promise that if they can't resolve your issues they will refund well it's more BS because now they refuse to do so even though I have the agreements on email they sent... At this point I don't even care losing 49.00 or canceling my contract. I'll pay 100000000.00 just to get away from AT&T....

I really don't have time for this but everybody should know how bad service is in AT&T. First they build a contract with apartment complex where the consumer cannot choose from other services. Second they write a contract which AT&T never fulfills (never watched a channel) and then AT&T charges for breaking the contract. Tried multiple times for contract to be broken since service was never received and after 1 hour being jumped from person to person (Victoria, Martha, AJ, etc).

Signed up for AT&T U-verse. They were never able to get it working. They tried once, then came back with a second person, who said there was a problem with the trunk line. When we scheduled a follow up, no one ever came and we ended up giving up and getting service from Time Warner Cable. AT&T then started billing me. I didn't notice the first few times, but when I had to change my credit card, I started getting notices for unpaid bills. Calling AT&T was no help as I didn't know the "secret" code associated with my account.

I have been a U-verse customer for well over 10 years and truly love the service and the product but then the service got more and more expensive so back in January and February of 2016 I called in to see what I could do to lower my bill so I was inquiring about DirecTV. So the gentleman on the phone asked me a few questions like if I had a security monitoring system on my home and I said yes. So he asked me about how much I was paying a month and I went ahead and told him. Then he said "well I could match that price. Keep you at your level of service you have now what U-Verse which was U-verse 450 and lower your total monthly cost." So I said "okay. That sounds good." after we talked for a while.

I am now very satisfied with this company. They called back and apologized for everything, refunded $300 to my AT&T account, disconnected my phone service and discounted my internet package since it isn't as much of a bundle as before. I do hope that they do some company-wide training on what the federal laws are and how they can't contradict with company policy, escalation laws and processes as well as general professional conduct while dealing with an irate customer. If they don't know the information, that's ok, just admit that and find someone who does instead of falsifying and wasting consumers time and causing further agitation or harm down the line.

I had AT&T U-verse and internet for three years. When I moved next door I had to communicate with them and their service is awful. If you call and are talking with a representative they just transfer you randomly because they don't know how to help you. When you ask for a supervisor they put you on hold for eternity without ever getting a supervisor. I have been trying to cancel my service with them for over two months since they kept trying to bill me for random things that we had not discussed and couldn't communicate between their technicians and service department. It was a two week nightmare of talking on the phone for hours of each day just to never get the service moved over.

Ordered the internet and tv bundle. They advertised 24 MBPS in my area but could only provide 18 MBPS when ordering. The service was sporadic at best with speeds continuously dropping to 1-3 MBPS. Technicians could not repair it and advised to cancel the service because they exhausted their capabilities. Every time I called to cancel the service, the telephone call became mysteriously disconnected when they were asking for a number where they could call back if needed.

Lost service on Sun at 130 due to tech pulling wire for my apartment while installing another tenant. Called AT&T and said no tech available until Mon between 4 and 8. Tech picked up ticket remotely at 255pm. Never let me know if issue was fixed as I came home at 4pm only to find service still out and no tech anywhere to be found. Called AT&T again, on phone 53 minutes, told we are priority stop for Tues between 830 and 1230. Tech showed at 12pm and said he is unaware of issue and will take approx 2 hours to repair. Now I have missed 6 hrs of work, out of service 2+ days and given a $15 credit on my account. Total joke for issue. THEY CAUSED loss of pay and downtime. 4 hr window is a joke and so is PRIORITY service or CUSTOMER SERVICE. No wonder they have a crappy service rating!!! SWITCHING SERVICE PROVIDERS TODAY!!

Not sure where to begin with this billing nightmare. Received promotion for internet, $30 a month and DirecTV $69 a month with a promotion Visa card of $200 upon sign up. Never told my first bill would include one month in advance, my first bill was $500. Also for three months charged $40 for internet and received $100 Visa card. Called and was told other $100 would be taken off of bill for 10 months and was told internet charge was in error, would be credited. After three months, still no credit for internet and still being billed $40 a month and no $10 credit for Visa card.

This is in regards to my Internet Service: My old Acct (**) was cancelled on August 3rd. I was ask to return my Old Modem back to AT&T, which I did, even though modem was paid for with my old service. It was my modem. For my new Acct (**) I received a new modem, but also received rental charge of $10. When I sign up for new account, I was told that new modem was an even swap for old modem and there was no mention of rental charge of $10. Now I am trying to get my old modem back for last two weeks.

I told them I was cancelling my service THREE TIMES due to high prices (I found another service that was much cheaper) and they still sent me a bill the next month! I even had a confirmation number that I sent back all my receivers. The customer service is impossible. I spent over an hour trying to convince someone that I cancelled my service and sent back all my receivers. DO NOT GET INVOLVED WITH THESE PEOPLE!! It will just make your life that much more difficult.

Complained about having slow internet and intend to get TWC about 4 weeks ago. Over the phone, a jerk told me that they will upgrade to faster internet for 1 year with no price change. They came and put a new box and increased the internet speed. I have been on the phone with them 4 times so far about the rate increase if I was promised free upgrade for 1 year with no rate increase. Every time they keep putting me on hold for several minutes and giving me different story regarding the rate change. So far I have not been able to get a satisfactory results. These people are liars and their managers and entire customer disservice department instruct them to tell lie and play with callers until they get tired and stop calling. AT&T is a criminal organization and it seems that nothing can change the culture of these giant companies who have monopoly for phone+internet+TV. Please stop their service and at least try another vendor is available.

I recently subscribed with AT&T Internet services in OKC. What a huge mistake!! First of all, they offer you lower prices but their internet speed is super slow. They recommend a slow internet speed just so they can get you hooked in a contract and upgrade you later. It took three technicians to finally get it installed because the technicians are totally disconnected from the representatives you talk to in India somewhere and no one knows what is going on. The phone rep told me it was my fault and that I signed up for a self-install and I was just trying to get them to coordinate a time to run a line to the house after the first three technicians showed up and couldn't put a box on the house because there was not a line running to the pole in the alley. WOW!!

I was told that on 9/2/16 I could receive Uverse Services, ordered it and AT&T tech came to my home for to install this on 9/7/16, and was told he could not do the work due to the sub-contractor need to come back and do some additional work on their end, before he could continue. Work order was put in on 9/7/16 and up to now 9/15/16 no one has even been to site where the work is to be done. Spoke with AT&T about this issue several times, and was given several dates when this work would be completed. When I ordered the service I advised them I was leaving my home on 9/20/16 and would not be back till November 2016, and wanted the service done before I left. The real problem is all they do is lie to you, and I don't know company should be run this way.

I'm not happy of AT&T Uverse at all. My internet is so slow (my internet supposed be 18mb, but speed test shows under 10 for downloads and under 1 for uploads) and the maximum is 45 mb in my area. That you have pay a lot. If you have any problem, they will sent at least 3 technicians, because 2 first one couldn't resolve it. It means you lose 3 or 4 days of your time, then they send you a new contract. Ridiculous. You are always patronized by them and they never help you to pay correct price.

I have been with AT&T dsl for 20 years and it just sucks! The slower it gets the more money they want. I cant understand how they get away with selling you one speed and not pervading it. I live in the sticks so I am stuck with AT&T. If I could I would drop them like a hot rock.

We moved to Gallatin in June of 2016. We chose DirecTV and asked for the bundle with AT&T. At the time, it was not available in our area. They contacted us last week and said that the service was now available in our area and asked if we would like to switch our internet and home phone service. We chose to do so and scheduled an appointment for installation. They were to arrive between 12-2 today. At 3pm we had not heard from anyone and therefore called Customer Service. We were told that they had overbooked and would not be able to make it to us for about 5 days. We received no prior notification about this situation until we reached out to them.

I can never expect any company to give such an experience to their customer. I called AT&T for move request and they connected me to some third world and they kept lying to me for 3 days regarding my move is set up and all set to go. And no one show up at my house. I was in contract with AT&T at my apartment. I bought my house and wanted to move. Asking AT&T to move my internet service. They did following to me:

I have never in my life had so much trouble with a company. I had Direct since 2010 but as soon as AT&T took over it's a total nightmare. I've tried to cancel my service 7 times and keep getting bounced around and still they have not disconnected. I don't know where to send boxes. My new roommate and I were opening up a new account with AT&T U-verse and 3 times they never showed up. We even had text confirmation. Three weeks of no tv then they send a tech out late Saturday and the tech says "Oh we need a lineman." So no service and if we don't hear from them by Monday am call him. Well guess what? We didn't and left message for tech. When he called back they don't have that service in our area. WTF. 3 weeks mind you... They said "Oh you can do satellite. Make an appointment"??? We said "Kiss our grits," and we called Cox.

This service has been frustrating. I have had issues with billing and payments. I was told upon enrollment for this service that had a deadline to request other optional payment methods for my bill, instead of online, by phone, or banking that I could receive a bill in the mail. Though in compliance with requirements, they sent me a letter in the mail saying they were continuously billing my bank but I requested 2 months prior to receive it in the mail. In a discussion with a billing representative. They tried to say AT THE MOMENT I CALLED that I was requesting for a bill by mail. Though you have private account information of mines, to pull funds (bank Account) info without my authorization is account abuse, identity theft and fraud. That man was stuttering on the phone. Know your legal rights and the law in your state.

For over a year, I have been paying $50 or more for UP to 12 mbps. Many times when it has been running slow we had to call and find out it is running closer to 2 mbps. I recently saw a number of promotions for AT&T for higher Mbps at lower price as well as a number of competitors offering better deals. When I called, I was denied a better deal, because I wasn't a NEW customer, so clearly loyal customers are treated worse than new customers. I asked to cancel services so I could be a new customer elsewhere and they said it would cost me over $165. They finally agreed to let me have 24 Mbps speed at same price, however it would require tech to come out. This appt was scheduled for Sat.

The speed is .13 MBPS...sometimes slower. They have promised that it would get better and now they blame FCC. 7 months of this speed is totally unacceptable and they charge us the same rate as 4G LTE. No price break, no solutions in the future. GCI and Verizon are getting 4G LTE with no issues.

Been customer since 2008 with wireless then rep talked me into getting U-Verse so I did. Last December was good then I moved across town in May. Since August I have had 6 techs out trying to fix problem with it dropping service. They ran new line from pole to house. Said that was problem. Also put in new box. Still having same problem. One line tech said I was taking up 50 percent of his day. I got pissed told him, "Well AT&T is taking up more of my time since I have to sit home wait on them even while I was on vacation." All they want to give is a 15.00 dollar credit. One day it dropped 204 times. Who in the hell wants this kind of service. When you call in they try and deny it even happens. When my contract is up I'll be switching to someone else. The hell with AT&T. While writing this review it dropped 7 times. Thanks AT&T for such a good service.

It was time for a new business contract with AT&T, was offered the Uverse plan with our 2 business lines and internet... the price was competitive to our previous price. I made the change and 24 hours later discovered we had lost our REMOTE CALL FORWARDING feature. When I called AT&T about it, discovered that the Uverse plan wasn't capable of offering it. Amazing that the sales rep had access to all services I previously had, and nothing was mentioned about losing any services - and that AT&T would market this product that is supposedly the wave of the future - and not be capable of providing a basic service. It will impact me severely that I have lost this service.

I can confirm Gaylon of Florida experience is happening in DFW area of Texas. Exact same thing, promise of BOGO on Samsung cell phones. Confirmed twice that would be back Friday (9/02) night to buy, yet suddenly the offer was not available. EXTENSIVE ongoing problems with home service of Uverse, landline & internet along w/ inaccurate invoicing. Today I discovered AT&T has outsourced entire 800-288-2020 number (same number I've used to contact them for 15 yrs). It's now a perpetual loop of "options" that never end; can't even get the virtual assistant any longer.

My sister was in a fire this morning at 4:18am. She was rushed to hospital with three other people. She was severely burned, lost all her hair, and had an extreme asthma attack due to smoke inhalation. I heard the news at around 8am this morning from my sister Sabrina, who was not in the fire. We got off the call at 10am and my phone was cut off. Unfortunately, I had a problem paying my past due balance, because due to a cell service issue my payment for my phone bill didn't go through as it should have, as I was quote "out of the service area" even though the map has coverage where I was.

I am letting you all know don't sign up with AT&T U-verse. Let me tell you they been calling my house for 3 years to get cell phone service so my boyfriend and I finally did. They said I would get a 10 dollar credit on the bill every month if I bundled. What a joke. Every month my bill was a different due date and I had to call them to change it and they would charge me a pro rated charge. What the hell and the dates never got fixed. When I would call in they would tell me the rep you talked didn't know what they were doing and I will fix it. The sad part is one of them even told me she worked for the company for 10 years and she would fix it and yet nothing. I even talked the supervisor. What crap. Get this finally I went to cancel my cell service I couldn't take it anymore and when I went to pay the bill a rep on the phone said she took my payment with my credit card over the phone even gave me a confirmation number and all.

I've called to cancel my Uverse account after 12+ months of average service quality (internet is slow & TV is just ok) and little to my disbelief (I didn't know companies as big as AT&T were doing this these days), I was transferred 4 times over 40 mins just to get to the right department (customer relations) that processes cancellations. Every time I spoke to someone, they assured me that they were transferring me to the right department yet I'd still ending up talking to someone else from the sales. WTF??? That's just lowest of low. I'll never subscribe again to AT&T.

Everything happen when we first got AT&T about one year ago. They said it was not with contract and that it will be a great internet for our usage. First thing that happen one of them wrote down the wrong address and they sent the router to the wrong house. Well it's understandable that we all are humans and we make mistake. But AT&T wanted for us to pay $57 something for something that it wasn't our fault. That's one thing but the other thing is that we never knew about this bill until collection called and said that we needed to pay $252.42. Collection contacted us 3 months later. We never receive a bill about anything of this. I contacted AT&T and they told me that they did not see any bill that we needed to pay beside the monthly one and they told us everything is fine "to not worry about it. It might been a glitch on our end for sending you guys that. Just ignore it." Well I said "Great. Nothing to worry."

Back in the year of 2011 we switched to Uverse for cable tv and internet, originally got the U300 package and 12 mbps package with 4 boxes for about $110-120/month but since then we upgraded to U450 and 18 mbps and got a 5th box and add in all the yearly increases. We now pay $270 or more per month. From 2011-2014 it rarely went out and when it did it was very short and didn't last long, but in the last 2 years we had to replace multiple modems. Uverse goes out for under 10 minutes about 3-6 times a month and went out 3 times for 16-24 hours each time in 2016. After hearing about how Xfinity has more advanced technology, faster internet, better cable tv and saving $50-70/month while getting more, that's why we are switching to them next week.

Went in Tuesday 08/30/2016 to get a new phone and everything really good and wanted to get my girlfriend's son a new phone and the sales person Carmen said "Oh yea we have buy get one free" so I said we would be back in on Saturday and she stated I had 14 days so no hurry and asked three times about the deal and she kept saying I was good to go. OK this morning 09/03/2016 we get there and she greets me and I say "We are here to the phone we talked about on Tuesday," she looked at me and said "That promotion ended on the 31st." I said "Well when we talked on Tuesday you said I had 14 days" and she then stated well if there were 14 more days in August I could get the deal but since it was September there was nothing she could do. Wow.

I have been an AT&T customer for about 7 months. I do not always pay on time because I don't always have the money. AT&T gave me grace periods when I first began with their company, sometimes up to two months at a time. Suddenly last month I was one week past due and they shut my internet service off. When I called to find out what happened they said that based on my payment history they couldn't give me Grace periods anymore which I understand. What I don't understand is they charged $45 every time they shut you off. They gave me no notice about the change in grace period policy so I didn't realize I was about to be disconnected. I paid the bill and they said they would charge me the 45 next month for last month's disconnection. I got home from work today and my service is off again, it hasn't even been 30 days since I paid my last bill. When you try to call or talk to somebody they're closed.

I wish I had the ability to give AT&T U-verse tv and internet a negative star and that would still be too high. Service center gives you the runaround and never shows on time. The job never gets completed correctly and technicians need to return several times to get it right. From the beginning the service has been bad but my options are limited. Originally I was suppose to receive some deal but the store didn't set up the account right so I never received the special pricing and in fact paid more than what I was paying with my original service. Don't get me started with the internet. If you are not hard wired into the box the connection will bounce every 2 minutes. Hmm. I thought the purpose of AT&T was for the wireless ability. When you are watching tv try not to get invested in the show you are watching since at the best parts the tv will go out for no Internet connection. I never can find out who did it.

So we have AT&T since last year September 2015. Since that we had trouble more than couple of times with cable tv and Internet. My husband is in charge, so every time when he called, they apologized, but never did nothing... then next day was OK. I noticed that after 11pm our Internet and cable slows down, or we don't have no cable TV at all. I'm very aggravated that no customer service is provided, nobody cares about the problem.

AT&T promise to give phone and internet service by Uverse is a broken promise. I had 6 repair crews at my house trying to fix phone line and internet service that was going up and down 15x per hour. They even buried a new phone line to my house. Only Solution they could come up with was to lower my internet speed from 3 - 1.5. Which would give me reliable phone service but internet speed equivalent to dial-up. They finally told me there was nothing more they could do for me. Used AT&T for 54 years. Never thought I'd have to go to a different carrier for Reliable service.

They have partner with Directv. This has been 4 months of hell and my health has suffered. Sign up promise 300.00 Sam's Club card. Seems to be good to be true. It is. 4 months later and nothing but a headache. I get a letter I was told 4 weeks ago for the 100 gift card. Seriously. Scam. I think it too many of the Same things here. That's enough. I switched over in Last of may. June just now getting something. Number one in customer satisfaction. I don't think so. It was nothing but lies and bad customers service to put people there. Why didn't they just do what they are suppose to and tell you. My email was hacked. Horrible. My personal information was hack. I got a whole of Google too. Care of it first thing. Att it took them 2 years to fix. I was told to report abuse? Seriously. That serious. Your personal information. Something's wrong. This is false advertising plain and simple. ATT and directv should be held accountable.

I've been trying to cut my bills down and got an offer from Time Warner and then tried to talk to an art service rep to see if they can match or beat the offer but had no luck getting a hold of a human being. I think it's horrible business when someone needs help and all you get is a computer.

AT&T and all other cell phone companies offered buy one get one (BOGO) phone free in the month of Feb/Mar 2016. I attracted it and purchased AT&T iPhone 64 GB. From that day onwards my issues got started. They told me that you will get 2nd phone absolutely free, this free phone is never ever free. Don't get mad about these type of free offers please, AT&T charged more than market price on IPHONE first thing, 2nd thing we will struck in 24/36 months contract based on phone, you cannot decide that, they will only decided that. They will collect $140 in the beginning of phone delivery and asks us to pay remaining balance in installment basis. And you will come under assumption that, you purchased one phone, the other one is free... NO... it's not the case with BOGO.

WORST INTERNET I HAVE EVER HAD. Seriously, it's pretty ** terrible. I've actually NEVER had internet this slow, slow to the point where I have to reset the router all the time, deal with watching tv while my internet constantly stops (happens just as bad when I use my laptop). I even had to turn off my internet connection and use my phone's wireless internet just to make this review since my so called "high speed internet" doesn't ever want to ** work. After a year and a half of this ** I'm pretty fed up. ** you ATT, I'm going to cox. You guys suck. I wouldn't even recommend you to my worst enemy, that's how bad you suck.

I call the company because I was receiving a bill for a service that I cancelled 11 months ago. I talked to two reps, then I was transferred to an account manager. I was given the run-around about the cancellation then I was told it was standard to charge me rental fees for equipment that they already had in their possession!

I have been without cable for over two weeks now, on and off. AT&T are digging for new poles around my complex, and is leaving thousands of residents without service. I call the first time, and they did not want to hear my issue, and quickly told me it was the receiver, and they send me another one (4 days later!!!). New receiver arrived, and still no service. Now they tell me they are sending a tech. 2 days later, tech arrived and tells me is not the receivers, which I could had told them that if they would learn to listen to their customers. This tech now tells me, he needs to send an outside tech (1 day later).

My AT&T DSL keep on off for months. Last month I called AT&T rep twice and spent two hours each time on the phone because the rep tried to find problem through the line. I knew the problem from telephone central box in our neighborhood because a tech told me when he came a week before. Finally the Rep give up and told me he is going to send a tech next day within time frame 4 hours. So that month I stay two half days home waiting the AT&T tech. The worst thing's after the tech left, the DSL started on-off again. I am tired of and call to cancel my prescription of DSL. AT&T told me to finish the period of that month because they don't want me to lose internet service. I told them this is my problem, I want to stop now, they finally agreed.

So since 2007 I've had AT&T high-speed DSL. Had it in a bundle with home phone as well, but then the home phone bill just jumped to higher prices (another scam). So my family decided in 2014, "Let's drop the home phone and keep the internet", which was at like 2.5 mb. Dropped home phone and asked before they dropped it, "Will it affect my internet?" "No" they said. Now we're here with 764kb and they say, "We never had those services in that area". LIES all around, plus they had promised to bring Uverse to my whole county by 2010. Now I'm paying like $50-60 for speeds that they say is highspeed. Also my speeds are getting worse since they're trying to drop my old service for Uverse, which also sucks, but only for businesses. Maybe a lawsuit is in order?

I had AT&T DSL with DirecTV together because that was all that was offered in my area besides Comcast. We tried this for 8 months, but the internet barely worked. It kept breaking, literally a component in the street broke twice. Not only was it spotty, they never discounted it for not working. They expected us to pay full price for part time service. Eventually I cancelled, and still they are trying to get me to pay for a final day period even though I only had service for days. Just awful all around. On the phone with them again. And not only that, they are awful to communicate with. It's all, "I understand, but there isn't anything I can do." Then why am I talking to you?

Customer service sucks. I recently move. I got a bundle with Internet and phone service so that I wouldn't pay a big transfer and activation fee. And man the ** up everything for 3 months. I've been trying to fix the problem and there always something ** going wrong. No one know how to fix the Damn problem. They're always trying to pull a fast one on someone. Trying to charge someone extra money for something sorry Damn service I've ever had.

It took four months and several frustrating calls to resolve this issue. I cancelled my Premium channels before the deadline but was still charged for them. When I called, I was told that they bill in advance but that I would receive a credit next month. The next month I called and a representative told me just to not pay the amount since I was due a credit. I did this and AT&T cancelled my service. When I called I was told that there was no record of any representative telling me to do that. I had to pay the amount so that they could credit my account. They "generously" did not charge a fee to reconnect my service.

I am reaching out on social media because I've been trying to reach out to AT&T for the last two months, hopefully somebody at AT&T will see this and actually HELP a customer. On June 30th, I made a payment to AT&T for $150 which I believed to be the LAST payment on my husband's DSL internet account (the account is only in his name). The payment was made to an account number that AT&T does not recognize, therefore my money has been in limbo since June 30th and our bill has been sent to collections. With collection fees, our balance is now $200.79, which I have refused to pay until they have found my initial $150 payment.

Internet goes out several times an hour. They have been out to fix it twice. I had an appointment Thursday. Waited from 4:00pm until 8:30. No show. I called, they would have to reschedule. New time 8:30 till 12:30. Today Sunday 14th texted me at 12:10 asking if I still wanted to keep appointment. I said I did, then they called at 1:40 and told me There were no techs working on Sunday. Manager is sac said I could have an appointment between 8:30 and 9:30 tomorrow. We'll see. I just want it fixed!!!!

I have been trying to get my order processed for far too long. It has taken too many attempts, supervisors, verifications and promises. I ordered with a nice girl over the phone at my new address (haven't had uverse for a year because I hadn't found my new place yet). She combined it with my wireless account for a promotion and scheduled an appointment for the upcoming Saturday. Then I got a text that the order management dept needed help with my order.

So I was on vacation. I come back home to know I need to pay my internet bill so I have a visa I got from Walgreens and paid it. Then hours later no service no internet so I call back. They said my card has a restriction that it will clear up in 11 days. I said "Ohhh no I paid already. I want my internet." They said "Sorry sir we can't do that." So I said "Put my money back on my card cause I'm not waiting 11 days. I'll just pay in cash in person." So I go to the AT&T to pay it they ask for phone number name and address. I pay and go home. A day later still no internet so I call and they said that I paid some other person's bill which is my dad. We have the same name and address - they made that mistake and then told me I have to wait 5 days for a email to be sent so they can switch the money from my dad account to my account which is ridiculous. So if I pay a bill I have to worry about AT&T putting my money in a account I have nothing to do with at all.

Has been twice the price they quoted from day one but now it's became a common occurrence to go days without service. They show up out of the blue and tamper with the junction box on Friday mornings and then the internet goes down in the entire area. After hours of trying to explain to people who can't speak English well enough to understand me they tell me it will be Monday of next week before this side of town will get service back. Another Friday, Saturday, Sunday and Monday without internet or income for those of us who work from home. Bye AT&T scam. I can't afford your gross incompetence any longer!!!

Made the mistake of getting U-verse. Always had DirecTV since it was Primestar. If there were problems they would resolve them. Since December 2015 until now, I have to call every month for overcharges on my bill. Hours are spent waiting for someone to help and they lie every month. I am told to pay a certain amount by the CSR and when I get the next month bill it has a late fee and then more overcharges to make it almost double. Do not get involved with this company. They are incredible monsters and are causing physical damage to my body because I get so upset from their incompetence. I am out of the contract in 3 months. Good riddance. Bright House has never treated me like this.

AT&T has never once billed the amount I was quoted for U-Verse service. Their customer support is atrocious, unprofessional, and dishonest. Don't do business with AT&T.

It's exactly been 5 WEEKS and I have not been able to port my old number over. EVERY week they tell me they are sorry and that they need another 7 more days and that it will be the last time and finally this time I said HELL with it. I have not had my phone for 5 LONG weeks so I am just going to go with my old provider. I don't know why I didn't listen to my daughter when she had the same problem for 2 MONTHS! I just have no clue why this company is still operating, their customer service is just not getting anything done and I am beyond exhausted to keep arguing with them. I wish I could give them zero stars. I really was hesitant to even be dissatisfied. The words can't begin to describe how I feel about this company!

About the second day of installation my services went out and were out for a week! They sent out a technician who threw the first tech under the bus saying he didn't have the wires installed properly. I was promised a bill credit which turned out to be $18! Since then at least once a week one of my TVs will not work. I have to unplug, reset or reboot something nearly daily. Of course support over the phone is useless BC you're doing the same crap with them that you'd done on your own before calling. I would NEVER recommend them to anyone.

I signed up for service at the AT&T store. I specifically asked if there was a contract and the sales rep told me no. When the technician came to install service he found I could not get DirecTV and offered AT&T's cable service instead. I asked if I could still watch DVR'd shows from my laptop or devices and he said yes. Due to the change from the original DirecTV order to AT&T cable, I had to speak with someone in billing to authorize the change. While doing so she pointed out there was a contract period. I told her I was told there was not, and she said the sales rep was wrong.

I've been a Uverse customer for a year now, since I moved into my townhouse. Unfortunately, AT&T is the only company that services this complex due to some contract the management has with them. I had a 12-month promotion when I moved in. A month before the promotion was set to expire, I called to negotiate new terms. The agent I got told me I could get a great deal if I combined my Uverse internet with DirecTV. So I agreed to this. He said I would even get my internet speed increased. He informed me that my internet service would be turned off the morning of the install, but that the installer would have everything set up for me that very afternoon. I was fine with this, and was excited to get TV service again since I have not had it for a year.

We just purchased a summer vacation home in Michigan and called AT&T for TV, Internet & Phone service. They came out and installed the Internet & Phone but could not install TV as there were too many trees for DirecTV and their bandwidth in the area would not support their traditional cable system. So they cancelled the TV portion of the order and rescheduled for another try with a supervisor & another tech. The second try was also unsuccessful. We left for a month and upon our return, we contracted with COMCAST for the three services as I don't want separate bills.

Please do not put yourself through the pain of interacting with these idiots. I am on my 6th phone call with them to resolve a billing issue that went from High speed DSL over to Uverse. It has been a nightmare of one person telling you that the bills have been cleared up. It never happens even though I have my online banking showing that I have paid them like clockwork. They claim I didn't send back the old modems even though I did using their return mailing labels. The ultimate slap in the face is they then turn me over to a collection agency. These guys are the worst! Please do yourself a favor and run and get two cans and a string before you go to them!

I have been over 20 years AT&T customer. And I changed Uverse internet and phone service around 6 month ago. It was my very bad choice. There is unstable internet signal, especially today within one hour between 4:00PM to 5:00PM. I lost a internet signal 8 times that reboot modem by itself. I called AT&T tech support and they reboot again many times, but it did not resolve the issue that I have been more than 4 months ago. Also AT&T was changed my modem one and half month ago, but I have same experience that I lost signal at least 3 or 4 times a week. If you think about change the internet service plan to AT&T Uverse, DON'T DO THAT. THAT WILL BE YOUR NIGHTMARE.

DON'T BELIEVE THE PROMISE OF 49.99 MONTH FOR BUNDLE!! IT IS A BAIT AND SWITCH SCAM. In June I called to lower my bill. They offered me internet service, home phone for 49.99. Had to pay 100.00 installation fee. Paid my July bill, no problem. Got my Aug bill and they raised my bill to 40.00 for internet and 38.00 plus taxes and fees! Said I was not eligible for the bundle they offered. I received a four page summary package with contract inside. When I called they said I could leave AT&T and not pay the contract fee or I could get the DirecTV.

I had recently decided to move and take my service with me. The day before the move I changed my mind and called Directv/AT&T to cancel the move order. Apparently Directv and AT&T work separately because the Directv order was stopped from moving but the AT&T order was not. So for the past week I've been calling AT&T to have my service restored and they tell me they have to do another credit app because they disconnected service accident and the only way to get it back is to restart the process. I asked about compensation for their mistake and was told they would credit me $25. I already have a credit from them for $170 and was rudely talked to by a supervisor name Kenny whose numbers are **. When I asked him to put his supervisor on he flat out told me NO. I can't believe a company like AT&T cannot get their act right. They are a disgraceful company that try to monopolize their business.

I have had 3 technician. I'm past 3 weeks, nothing has been resolved. My TV still freeze and lose connection. I have had AT&T for at least 3-4 years and I am so done with them. It's either my computer now it's my TV. I will be leaving AT&T as soon as Tuesday morning.

Every time I call for my plan and rates, it changes. I've gotten overcharged and the agent don't know what they are doing. This company needs to be managed better or shut down for negligent and improper business.

I've had an AT&T landline/Home phone account for over 35 years. Recently, the line died. A friend who is also a phone man revised it and told me the damage was external and the company needed to repair it. I called. I was told that the line was Verizon's and that AT&T only took care of my long distance calls. However, my monthly bill clearly says "local and long distance", no mention of Verizon. I called Verizon, they had no record of me.

Don't do it!! Warning do NOT use them for your internet and tv service. One of the worst mistakes I have ever made. Cannot get through a single online task or program on tv without losing service. They send repairmen and tell you lies over and over. Just don't do it!!

Tuesday ordered the service. Scheduled appointment on friday noon. After all these reviews I took confirmation and reference that nobody is going to charge me until my internet works fast and stable as they promise. Wednesday they have obtained the credit report from equifax. I gave them a call to double check the time of installation and provided additional phone number. Friday 2:40pm no one show up. I'm calling... Representative says that nobody was going to come because they don't have my SSN to get my credit.

We are looking to cut the cord. My wife spent 30 minutes yesterday bouncing among departments trying to get issues resolved. AT&T fails to provide anywhere near the level of internet speed they say we COULD get. After 30 minutes yesterday and speaking to 3 reps, she was scheduled with a field tech appointment today. They could not give us a time frame. We waited home all day and technician failed to appear. After we called back at 3 pm to check status of appt., they said no record of conversation had been recorded. Wasted a complete day. They continue to lie, and you cannot get the same answer twice. The FCC and Attorney General should investigate their poor business practices and misleading internet speed claims.

My experience with AT&T has been very bad. First of all the tv service is terrible. I had to reboot my tv at least three time a week. I called and they came to change the router, but that did not change anything. I still have to reboot the system several times a week. The internet speed is very slow. If more than one device is connected it slows down almost to a halt. In addition, the price is one of the highest in the market. I pay $275 per month for tv, internet and home phone bundle. I saw an ad on tv where they offered $89 per month for the same bundle so I called but they said it was only for NEW customers. I have been with AT&T for almost ten years and have to pay $275 per month, but a new customer can pay $89 for the same services!!! I want to switch to another company, but no one else services my address. As soon as someone else does, I will change. Do not get AT&T. They are the worst!!

Where do I start? I could write a 20 page report in 10 point font on how terrible they are. Do not do business with them, take your business elsewhere or just cut the cord. I've been dealing with inaccurate billing issues where they confirmed a new package for me but then were overcharging $70+ each month from March 2016-July 2016. I had to call in every single month to get an adjustment and spent well over an hour each time 5 months @5 hours. Then when I moved to a new home I was going to cancel my service altogether but was scammed into staying with them and going with DirecTV.

When I first signed up for U-verse they said my bill would be $50 a month. Never did my bill come up to $50. They overcharged me every month. The bill was a different price... They said I was getting high speed internet but the wire in my complex don't even get it. I hate AT&T and would not recommend it to anyone. Run from them???

July 22, 2014, I purchased my 2nd AT&T Internet Gateway Modem for their internet service (U-verse) so I would not have to pay equipment rental fees indefinitely; my 1st modem stopped working 3 days after warranty expired. The 2nd one has worked perfectly, except that EVERY MONTH, I AM CHARGED $7.00 EQUIPMENT RENTAL FEE, plus the $.49 tax. I've spent 1 to 3 days a month, 4-5 hours/day trying to get this charge removed. Every rep I speak with requires starting over from the beginning. One of them called me a liar; another screamed "go somewhere else", then hung up in my face, etc, etc, etc. I am so sorry I ever heard of AT&T. I wish my $214.00 was back in my account & I had gone to ANY other company for internet.

A company that not only provides a awful service, but cannot wait until your "promotion" expires and double your monthly bill without even letting you know. Then you call them up, and after numerous call getting dropped, you decide to cancel the service, and they finally offer to settle and offer you a deal similar to what you had before, and a credit for the money they were trying to steal from you, so you finally gave in and pay the past due amount and decide to stay with them. This is the summary of over 3 hours WASTED! And I mean wasted, because a week later your service is interrupted and you call in, you find out that NOTHING was done... prices still twice as it should be and they try to start the transferring game all over again. Frustrated at this point, and I promise myself I will never ever have any type of service with this company!!! Get real AT&T. There plenty of option out there. Either improve yours, or just go out of business already!!!

AT&T U-verse is the worst. They have this continual system of raising your bill, you after endless discussion finally get some sort of discount that you are "eligible" for but it's only for a period of time. Then your bill jumps back up again and you must go through the same process over and over again. Also, you are treated poorly as a long term, pay on time customer. They offer the great deals to people they are attempting to woo to their terrible company. Over the years my bill has crept up from around $105 to $259.00 my last bill. It was terrible. It's a stressful process speaking to their representatives and this last bout was the worst. I wouldn't recommend this company to my worst enemy! Stay away from AT&T U-verse at all costs. Believe me you will never be satisfied.

Have you ever tried to get ahold of a live rep? It's like a maze that you have to get through. Horrible hold time. Today I am still on hold after 25 minutes! SMH. Feels like you guys have gotten so big and you just see your clients as a number. You need to pay people money for their time! When you call in and have been on hold and it reaches 6pm, you're still on hold in the system but the reps have already gone home because they only work until 6pm. I really wish that FTC would allow more competition for DSL services in my area and put you guys out of business. 0 support, horrible client care service and you get the runaround. You need to have a callback service when the line frees up and not waste your customer's time.