AT&T Internet Reviews

Bad: AT&T raised my bill without informing me. Good: Franco (rep) gave me a rebate and lowered my price when I informed him I was leaving AT&T. He said he would send confirmation. I received two emails stating there was an update. Bad: Logged in, same old bill, couldn't find ANY email notification, trying to find anything human is impossible including chat. Worst experience with a website in my life!

I signed up Jan for 1 year lease to get the package rate of $119 for Uverse internet and DirecTV. When the AT&T employee arrive to my location he told me that cable is not going to work because I live in a five story building. So I decided just to have the Uverse Internet and since then it has been horrible horrible experience because the first one so I had to pay the initial charge for Internet and cable and I was on the phone for over an hour to have them adjusted. Second month they send me the same fee and I had to call again over an hour to have them adjusted again.

We have a seasonal home and were looking for an internet service that we could turn on and off without incurring charges for the time we're not here. We contacted AT&T because we've had good luck with their DirecTV doing the same thing, and were told it was indeed possible to dis/reconnect without incurring additional charges. After we bought their device, it turns out that's not the case. Each customer service rep we speak to seems to be operating from a different manual. This is my 3rd call where I've been on hold for over 45 minutes to try to get some answers, and I'm still waiting. 52:43, 52:44, 52.45...

After Posting here and on a few other websites, AT&T finally corrected my account and sent me the 2 WiFi extenders. I received several follow-up calls letting me know where in the process they are and I have even received them in the mail already. It is very sad that I had to waste 6-8 Hours of my life to get what I was promised.

AT&T Uverse operates extremely immoral, unethical, and in some cases illegal business practices which in turn leads you to having to contact their customer support very often and their support is terrible. The cable/internet itself is reasonably priced and OK but definitely not worth the hassle of dealing with their sketchy business practices. Every time I speak with them, regardless of the reason, they quote me a price or confirm a fix and 9 out of 10 times, they lied or do the wrong thing, and I need a follow up call. At one point they signed me up for DIRECTV NOW without telling me (illegal) which charged me extra. Those charges continued for 3 months, despite me calling each month, but they continued to lie and say the charge was for something else or that it would be credited back and it was taken care of. I had to call DIRECTV NOW to cancel something I never ordered (their customer service was great, fyi).

My wife and I run a business in Pensacola Florida. We use AT&T for our business internet and phone service. Everything was fantastic, so we decided to switch our personal TV and Internet to AT&T. We went to our local store and set up installation for the 12th of July between 2-4pm. No one showed up so at 4:30pm we called customer service to see what was going on. The lady we spoke to said the gentleman that was supposed to set it up was running late. No one contacted us in any way to let us know they were running behind, and we had to reschedule to another day as I had an appointment at 5pm. The lady was very apologetic and assured us that someone would be there to set it up today the 14th of July between 1-3pm.

Earlier in the week I had called to cancel the home phone portion of my bill. The customer service person advised I could save additional money by changing my internet to fiber. He explained the install would be free and it would reduce my bill by $5 per month but a tech would need to come to the house and someone would need to be home. I agreed, and we set the appointment for yesterday. The tech did arrive a few minutes late but had called to let us know he was running late. Him & another tech did the install of fiber, checked to make sure everything was working. He even called me later to make sure I did not have any additional questions.

AT&T/DirecTV I’ve been a loyal customer for 7 years and I must say ever since you merged the company is a mess, you have charge my account over $340 for equipment you’ve had for over 4 months. Couldn’t get a simple address change/account cancellation straight and I’ve spent an upwards of at least 10 hours explaining to you guys the same story over and over again. To top it off you extended my contract for two years without my consent and have failed miserably to fix the previous issues. Now I’ve had two technicians come to my home to reinstall my wireless internet, however; the technicians scheduled are only “service technicians” therefore they were unable to fulfill the order.

AT&T internet service is below average compared to other countries and they lie to get your service. They told me I'd have fiber optic and that was a bald face lie. Plus their stand against net neutrality is enough to give them one star. The cable company is overpriced and I dropped my service several months ago because I couldn't afford internet and cable.

I ordered their bundle and the internet I picked was the best they had. The salesperson put it all down. Then when they installed it I was told their absolute worst internet was all they had in "My Area" no mention of it when I was ordering. The TV goes out every time it rains, snows or is windy. I paid my bill last month and AT&T hit my bank account for a $205 payment 4 TIMES and STILL SAID I WAS PAST DUE. It took a week and a threat of a lawyer to get my money back. the very next month I paid a $211 bill and they are still telling me that both months are past due and I owe them $416. I am dropping them and have ordered Xfinity.

AT&T through their connected communities offered and upgrade promo in our building mid-June 2018. They used flyers with the advertised service and monthly cost. 2 weeks after upgrading my service to the promo offered in the flyer and their sales team at the building, they decided to increase 50% the cost without warning. Asked me to provide proof of the flyer via fax, faxed the info, I contacted customer service and billing, they refused to honor the promo offered in the flyer and offered no excuse blaming their sales person. Billing manager Mrs. ** called me to let me know there is no promo and if I wanted to keep the service the new price overrules any previous offer disregarding my evidences of foul play.

ATT owns most of the infrastructure in the area so it is cheaper to go thru them and not pay additional service charges. When they changed to U-verse, service became awful. If internet is down, phones are down too. They are short on service techs, they don’t bury their own lines outside, service is bad and goes out every few months. I have to pay for a backup service to maintain connections. If you work from home, prepare to have 2 internet companies... ATT and a Plan B!

Got an Internet Service problem with AT&T? Basically, you're outta luck if you live in a semi-rural area like I do. They MAY fix a problem if it affects a large number of their customers, but if it only affects a small percentage, they'll either ignore it or give you the run-around until you give up. Here's my issue: it's not about HDTV, or gaming, or high-volume data transmission – the problem is that they can't get their email servers to work reliably. I mean, we're talking EMAIL here, which is about as primitive as you can get and still remain in the realm of high tech. My email conks out an average of two days per week because of THEIR server disruptions (They ADMIT this).

This review is for ATT's internet service. They charged me close to 100 bucks for installation. I tried canceling a day or two after the service was installed, and then they charged me an additional 10 dollars extra per day. This is even after one of their reps told me that I wouldn't be charged for any usage considering it was only in service for a couple of days. The total amount for the bill was close to 110 bucks which is unheard of from any of the other internet service providers. I would give them ZERO stars if possible for their methods of overcharging people.

My patience is running so thin. I’ve had AT&T for 8 days and I’m already sick of them. They came out to install cable and Internet. Well they didn’t have enough equipment. So I call them today to ask when they are coming back to install... I’ve been transferred 6 times and on hold on and off for the last 53 minutes. I don’t think companies understand that when you have trouble with your services, the way to lose a customer faster than you can blink is to have them speak with 6 different people you cannot understand! And I’m being charged for a service I’m not capable of using. I can’t get it resolved because no one can comprehend me. I’m so disappointed.

My bill was paid up... I put in a move as of June 30th to same apartment complex different apartment number, till this day I still have no service. I have called multiple times. They give me some kinds of excuses architect engineer issue with unit box??? Still no service!!! The wait time for phone calls are ridiculous!

I just recently switched from Spectrum to AT&T U-verse and was promised reward cards. One for $100 one for $50 one for $250 and I have been on the phone with them for three hours for the fourth time in two weeks and I’m getting nothing but the runaround. They use these reward cards to get people to switch and sign up and you never get them.

At my former address had poor service, dropped internet, etc. Repeatedly called AT&T for assistance & customer service phone prompt system DOES NOT WORK. Even manager acknowledges. Total waste of time. Cannot get to right dept. Takes hours to accomplish one task & if you are lucky, you will get a rep that will help, you will not be disconnected or transferred without warning.

BEWARE OF SIGNING UP FOR AT&T! I wish someone had warned me how awful this company is before I signed a contract. 1st month at set up their guys step on a pipe in my attic and cause a water leak. THEY DIDN'T EVEN BOTHER TO LET ME KNOW. I had to find out later when there was a puddle of water on my garage floor and water damage to my wall and ceiling. They gave me the run around telling me to call all of these different places. I believe I called 5 or 6 before I finally got in touch with the right people. (Mind you these were numbers I was being given by the customer services reps, not just random numbers I was trying.) It took weeks to settle the issue! Then not even a week after, I move my router and the thing won’t work. I use their chat online to let them know it’s not working and I followed their guide online and nothing was fixing it.

I went through 3 cycles of renegotiating the bill once the special plans expired. It took hours of my time over weeks and then the next bill would come well over the price agreed on. This is not just taxes and all the extras, it was base priced higher. On my last go around last spring they said this special deal included a tablet, I was on a screen chat where I took a screen shot of their answer that there would be NO charge for this. I never took it out of the box and every month there was a $10.00 charge. I must have called them 10 times and no results even after them saying it would be corrected.

AT&T has designed various loopholes to trap you and get your money. They recently moved their customer service to Philippines to save more money at the cost of both American jobs and the bad customer service. My internet with Xfinity was very good, but since I moved to a new place, I had to switch to AT&T and it has been really bad... some days no internet and other days it comes and goes. If you call the customer service, the folks in Philippines are getting paid to convince you that it's your fault! Their service is really horrible. I hope that someone would confront them.

AT&T is my internet service. I get Netflix through the computer. When it rains or we get wet snow I lose my internet, so no Netflix. AT&T has been to my house at least 10 times and it's yet to be fixed. Techs give you a paper with their name and their supervisors name and tell you to call if you have any more issues. But techs have nothing to do with billing, so if you call for a credit they have no record of it. When you call you get a person in the Philippines or somewhere else who can hardly speak English.

It all started when I requested DirecTV. They dug a hole in my roof then told me I couldn't get a direct line of sight to the satellite. As it turns out, when I had the property assessed, the inspector informed me they didn't patch it to code. They offered me a good deal for AT&T Uverse. Seemed good anyway. I had to call them about 4 or five times because of double billing and charges for services I didn't order. They also promised me 3 months free of HBO and Cinemax. That only took 2 follow up calls. They blamed it on "the system".

I wonder why people get the TV service with AT&T. I tried to get a service with them for over 2 weeks now and they have been giving me dates that they will come and do an installation and they never did. Funnily enough, every time I call them back, they will tell me, they are doing some work in my area. That's the most lame excuse I have hear. I am sick of it. Trying to move to Xfinity because I can't keep calling you for a service I won't get. And every customer service rep will try to reschedule me. It's just a very disorganize and uncoordinated service.

Internet went down 4 times within last 2 months. Internet was down for days. Last 3 times, I was told a technician will come and take care. No one showed up. It got fixed automatically after couple of days. This is the 4th time and Internet is down for last 2 days. Some technician is scheduled to show up tomorrow. I live in main Frisco City and is a proper neighborhood. AT&T SUCKS...

Lost service day we had bad thunderstorms in July. Told will send someone in 3 days. Between 11 and 4. No one came or called. I called. They said they are backed up. Will be there before 8 pm. That time came and went. Given a second appointment for a week later. Same thing happened. It was expedited for the day I called. Again no show. In the meantime I had them send me a new modem. It arrived in 3 days one day later than told it would. We hooked it up, it was not being recognized by my computer. We even went out a bought new 5g cable and new phone line. Still no luck! Tech phone support was unsuccessful with troubleshooting the issue and proceeded to give a date for a tech to come 2 weeks out making it a total of 5 weeks of no service.

I was scheduled an install on June the 22 and AT&T changed TAT to the 27th. The install person showed up as scheduled but told me there is a problem in the line and someone else will be here this afternoon. Where enough the guy showed up but he doesn’t dig so he called the diggers. They show up at 3 pm so he sits in his truck while they dig 40 inches.

Truly embarrassed to still have AT&T services and looking at my options. I have had multiple issues with AT&T. The most recent experience occurred during a move and their inability to provide a technician within a 72 hour window, plus I couldn't move the box myself after a salesperson had already told me I could but when they upgraded my service it would cost me $35 for me to do it, which later changed again so I just couldn't move it myself. This was after I was without cable/internet for 10 days earlier in the month.

On June 24 we signed up with AT&T internet. We spoke with the representative at the store and spent 20 minutes on the phone with the person to set up the installation appointment. We made it clear we need the service to be installed on June 29. (Because of course you have to take off work to be there for them to install within their 4 hour window!) The representative on the phone assured us that it would be no problem! We called to confirm a few nights later everything was fine. Yesterday we get an email stating that the installation was now going to be on July 3! We immediately called...

I've had Uverse internet service for about 3 years (48mbps service plan). During this time, the internet speeds fluctuated from a microscopic 0.137mbps to 26.3mbps with an average speed of about 3mbps. I called customer service every 2-3 months to try to resolve issues. Any service call requires a 1-2 hour commitment on the phone which discourages customers from calling for repairs. Each time a technician arrived, the internet would work fine for 1-2 days and then back to same old problem.

I have had AT&T WiFi at my house for a little over a year. Not only did they misinform me about the promotion I started with, and upcharge me $10 a year later but I had terrible service the entire first year anyway. I’ve spent hours in the phone to get service people to come-which they did twice- and never fixed the issue. My internet is so slow, my cellular data kicks in instead and with the upcharged price I am currently cancelling. Not paying $55 for internet that doesn’t even work. AT&T is just too much work to deal with and never being able to talk to a person is very frustrating as well.

ATT first scheduled only the cable tv and the little Indian on her camel didn't put in for the internet to be installed. When wife called and got a manager, she found the confirmation email for internet. However, they couldn't get anyone out again for a week. Fast forward 1 month... Our internet worked for exactly 1. That's correct (one) day. Now when the wife calls. It will be 1 month before they can come repair it. Yep, in 2 months 1 day of working internet. I call back. I get the little Indian from 7 Eleven. Apparently ATT only hire Indians to piss you off and pay them 15 cent per hour. At any rate I'm told they will be out that Saturday. Yep. That was a lie. Wasted a whole day waiting. I call again raising hell. Ok. Sunday between 1 and 4 the repairman will be there. LMAO (he definitely lost the camel races). ATT repairmen do not work SUNDAYS.

I had this service for a short time. I found them to be reliable and dependable. I only had problems with getting service when I went out of town. Other than that, the prices was a little high for me. That's the only reason I changed providers when I did. I found one that was almost half the price.

My old plan High-Speed DSL was costing an excess of money to use based on the amount of data that I used so AT&T decided that I needed to upgrade to UVerse. Now I have to rent a modem from AT&T that I did not have to do before because I had my modem and wi-fi... but no I can not buy my own, I have to LEASE theirs. Now the system buffers all the time, the bandwidth is terrible; oh and forget about having more than one device on the net. Now they want to sell me more speed. Wait I thought that is what I was buying, to begin with. Oh, and yes you can not go back to the High-Speed DSL platform once you move to UVERSE. Where is Truth in Advertising? Where is actual customer service? My job is working on the computer at home... wait wouldn't it be great if they understood if I can not work I cannot pay their bill!!!

Worst ever!!! My real rating is minus 5 stars, although the field above requires at least one star. I have had other internet services that weren't very favorable but AT&T will not work with you to get a time that fits your schedule to even do an installation and are rigid on when they say they will come. I have tried multiple times to work with their "customer service" department and realize they have zero customer service, in fact it stinks! DirecTV connected right away and were very courteous. I can't say the same for AT&T internet service. I will not do business with them again and as soon as I can disconnect (due to a two year contract---really????!!) I will never use ATT again and will recommend my friends and family don't either.

I called 3 times to find out if I have international calling. I recorded them and all said yes. I get the bill and I am charged for international calling to Canada. ATT are liars!!! Scammers, my bill is always changing every month! Needed a new router 2 times in 1 year. Hate them!!! I had a problem with internet, I needed broadband, but I have unlimited broadband...what scammers.

On 2-27-18 a young couple, Deion and Amanda who had recently relocated from the South came to pitch me on switching to AT&T for internet and phone as I already had DirecTV. I was offered a $100 Visa card to switch, and his personal guarantee that he would be my personal rep to make up for the bad reputation they had for customer service. I have never received the Visa. After a minimum of speaking to over 10 people and hours on the phone, I contacted Deion and Amanda. After a serious conversation with Deion after lying about taking care of me, and I told him I never received my Visa, they both refused to answer my calls or get me help.

The absolute worst customer service I've ever experienced. When trying to cancel my account I was sent to 4 different departments asking me for my account info and how they could help. After 1 hour I was sent to a 5th representative that ended up being an automated system asking for the same information I provided 5 other times. AT&T makes it simple and easy to sign up but you will receive endless bills in the mail even after canceling. Each representative gave me a different answer and my bill continues to increase even after canceling 6 months ago. YOU WILL REGRET USING AT&T WHEN THEIR ILLEGAL BILLING PRACTICES SHOW UP ON YOUR CREDIT REPORT. If you have AT&T good luck, if you're thinking about it please don't!

I was with them for 10 years and I never had a good experience with their phone support. Most recently I wasted over three hours on the phone trying to get my hardware upgraded, and stayed home from work for their technician on three different days. A technician never came to my house and each time I called there were different issues.

I will no longer be a customer for AT&T following today's experience. We decided to make a switch to Uverse and signed up for services to be installed today. My wife and I work from home and need internet service. I received email confirmation and moved forward with setting my cancel date for the other service today. This install was set for 11am - 1pm.

I've had AT&T for over 90 days. Signed up for Uverse. Found out it wasn't available at the time, paid bill twice in one month, and still don't have what was promised. Bills paid in full and no service! Keep getting hung up on and the runaround!!! I'm sitting here with my family with my bill paid in full and no service!!!

I used Brighthouse Cable in my home for years until they started to remove channels I actually watched. I switched to AT&T Uverse approx. three years ago and although the internet and telephone hasn't been a huge problem the TV reception couldn't be ANY WORSE. I often go weeks without watching television at all and pay for premium channels HBO & Showtime because a couple of time each month they show live boxing. Tonight was a night I had planned to watch Showtime boxing, and as ALWAYS the picture is either pixelated or frozen every two seconds or, as I'm typing now it's blacked out entirely with only the audio remaining.

AT&T provides probably the slowest and most unreliable internet I have ever used. I used them for a year and was paying $55/month for 55 Mbps. I never even got close to 55 Mbps. I usually was at a download speed of 10-13 Mbps. After that year, they actually wanted to charge me more for their terrible service. I immediately cancelled AT&T for Mediacom (Spectrum).

I have been an AT&T Uverse customer for several years. I was receiving decent internet service from them until I moved into my new house about 2 months ago. My new house is only a mile away from my old house, and I might as well not have internet service at all. The response time is awful. My kids can't play any of their games. I tried calling customer service several times, and they told me that there is nothing they can do to improve my service. You would think that being one of the largest communications company in the world, that AT&T could provide good internet service. I will be cancelling my service, and will be going to another provider.

I can't stand writing a bad review but this is just too much. When I called to order Uverse, I had a great experience with the sales guy. He was very nice and explained things very well. I asked about specific channels and was told that they would be included in my service. I was also promised all of the premium movie channels for 90 days for free as a promotion, thereafter needing to pay for them. No worries, right? Easy to cancel if needed.

After accepting the service offer for U-verse phone and internet package, they confirmed FIVE (5) installation appoints and have missed each appointment WITHOUT CALLING OR EMAILING TO CANCEL saying they have equipment issues. Then they reschedule saying the issues have been fixed then again, not show up for the installation. So, I have waited at my home 3 times for the appointments and after they did not show up or cancel, you call to find out there was some "issue". Worst ever! How could you ever trust a company like this? I would find any other company to go with! AT&T does not deserve to be in business!!

I bought an iPhone with the insurance about less than a year ago. I broke my phone so I called them to send a replacement phone using my insurance. I paid a discounted price since I had the insurance, however, they kept sending me "refurbished" phones. If you call it "refurbished" make sure it is actually working! Seems like they just clean it up, but they didn't thoroughly check if it was functional. They sent me an iphone piece of junk that didn't even work properly so I called again to have it replaced. They sent yet another piece of junk that malfunctions/glitches every few minutes.

I am a senior citizen living on a retirement income. At the suggestion of the Uverse customer service rep, I agreed to have them change my billing cycle so that it would align with my retirement income deposit. However, I was not told that in doing so that there would be a pro-rated charge added to my bill, so that after the cycle had changed my bill went from $256 to $545. I difference astounded me and I inquired as to the reasons for the drastic change and it was at that time that they informed me of the pro-rated charges that were added. I informed them that it was not possible to pay that amount at one time and a so called payment arrangement was made.

We paid our monthly bill as scheduled and on time. Our last statement does not reflect the payment and a late charge was added to boot. Our bank shows that the bill was paid and stamped with 'U-Verse' on the back of the check. We've been getting the runaround with them (U-Verse) insisting that we still owe them. As soon as our contract is up, we're done with that company.

They have right now representative in Walmart stores trying to convince people to get this service cable internet and phone or any of those and they ask for your driver license. They said is only to fill out something and not any engage at all. You can call them when you ready. Well just discover today that they do a credit inquire without my authorization. I get really angry because I'm not supposed to do a credit inquire until 6 month and of my score decrease they never told you and they never ask you and they open an account with AT&T without permission. That's what customer service told me today. When I call they only said sorry so if you to Walmart and they ask for your driver license please don't do that and let me tell you they ask several time until they convince.

Scammers. Beware, I have been with AT&T almost 3 years and they still don't notify me when charging me more. Every single year my bill gets higher and higher? I only have internet, it seems as though I am being forced to use their other services. I do not need their other services. This is a ripoff and I advice you to shop around before using them!

We have not had cable, WiFi nor home phone (yes, I still have one) services since Wednesday, May 16, 2018. I Called AT&T Uverse to troubleshoot the issue, was told a technician will be scheduled for Friday, May 18, 2018 between 4-8 pm. Well they were a No show. No call, so I called them to only be told the issue is with the main line and a Technician can’t do anything at this time. Really. You couldn’t call to tell me that. Well it gets better, rescheduled for Sunday, May 20, 2018 from 8-10 am. Called them this Sunday morning at 7:17 am to confirm, AT&T says, "Oh your appt. is from 10 am -12 pm." Oh no, it was scheduled for 8-10 am.

I cancelled my Uverse account in October 2017. I continued to get a bill from them for the service and my husband didn't realize it was cancelled so he continued to pay it every month as a good consumer. After realizing we did not have the service I contacted them. I was given the runaround for days speaking to various representatives. Finally 2 months after my initial contact they determined that they owed me $755 for charges I paid but didn't receive the service. My only charge now was for the internet which is $30 per month. I asked for a refund of the amount sent to me since that is an extremely large credit that I'm owed and would take years to credit to my account at $30 per month.

At&t along with Directv is the worst provider I've ever had. Internet always out and cable goes out several times a day. It's horrible. Once this contract is up, I will not have cable again.

I had equipment upgraded ever since my tv and 1 other is intermittent. It is constantly going in and out of its connecting screen. The first appointment to have it fixed is almost 2 weeks away. Not happy!

Did not honor the gift card incentive offered as a new customer. Constantly had my service going out because of refurbished boxes. Had fiber and it was worst (way slower) than my coaxial installation.

I was with AT&T for a number of years, I left because I had a better program through T-Mobile. I heard from friends that T-Mobile was better and I’m happy there.

The product is good but nothing else is. Their online customer service is of no help. Neither is their in home agent. I had an issue with billing, I was not receiving what we agreed to, and the in home agent that we dealt with would not return my calls or texts.

We chose to use ATT in conjunction with DirecTV (satellite). One person tells me they are the same company when we signed up and got one paper bill with a breakdown of payments to both companies and payments and charges as if one company but if we complained about something (MANY) suddenly they're separate companies. They never did get one function (can't remember what they called it now) of DirecTV to work which was the only reason I chose DirecTV rather than U-verse. I'm not paying for a faulty product.

This company has a history of adding hidden cost in the monthly billing; if you don't catch it in time, you wind up with hundreds of $$ in expenditures you never wanted; and takes weeks to rectify.

I am not happy with the service or product. We lose picture when it rains hard. Internet is not fast enough. They keep raising my rates unless I complain.

This is the absolute worst service provider I’ve ever had to deal with. My issues started 2 years ago when I tried to get a bundled service of tv and internet with Directv and AT&T. I called in and was quoted a price that to be honest sounded too good to be true. I asked the representative multiple times if the deal was true; of course he said yes then it all went downhill from there. I was told that I had to pay 2-3 billing cycles of regular prices for my services until it can be bundled to receive my deal. I agreed and got my services started. It’s been 2 years and I have never received my quoted prices which was suppose to be noted on my account but of course no representative can find that note on my account.

3 days without internet or phone, but customer service has no idea what's going on. They act like we are the only home affected when half of the town has no service. They never explain what happened. Their marketing is non-stop, but service is poor.

Service is slow and weak periodically during the day and dreadful on weekend nights especially. During December the only times I could do any online gift ordering was before 5 am or after 1 am. Neighbors in my homeowners' association and another nearby neighborhood have reported similar experiences.

They were pretty punctual on the installation appointment. Technician was knowledgeable and answered my questions which were numerous. He was patient and kind. I had never had internet before so he was very understanding in getting it all set up.

I have always had good service and problems solved easily. If there was ever a problem they handled very well. I go to the local AT&T store and they have handled everything I needed.

Internet speed is very constant and almost without fluctuations like other providers. Price is a little bit high but is compensated by reliability which is the most important thing.

My internet service is extremely slow. AT&T keeps going up on the price but does not improve its service to loyal customers. I am about to switch to another service provider if the existing service does not improve or my bill lowered. This is an ongoing problem in a rural community I live in and all my neighbors who have AT&T would 100% agree with my review.

All of the satellite tv providers available to my area are all pretty much lousy! Signal strength is poor in my area for some reason and always has been.

AT&T and DirecTV is worst. They are garbage. I've just purchased the service 12/2017. The internet is so slow. Each time I call to complain the customer service representative acts as if they cannot understand English language. Disconnect the calls. Every month before my due date the internet services moves so slow as if it's not working. But before I purchased the services the company made all types of promises. I will NEVER recommend AT&T services to anyone!!! They are the absolute worse.

Had several problems getting installation and wi-fi hooked up and going. One serviceman was excellent, next was just waived my problem off to an old laptop. First serviceman came back and resolved problem immediately.

They've been very responsive when changes need to be made. The modem had a problem and they came out the same day to replace it. My new internet speed is considerably faster, Also we use a VOIP protocol for our phone service and it works better with the new modem as well. We recently had a billing problem after we jettisoned DirecTV from our bundled service. Got our U-verse back and everything was handled professionally, although I did have a problem getting connected to the right department initially. Customer service sometimes goes to someone offshore, but if you request a supervisor they transfer you stateside and the problem is usually resolved.

AT&T service has gotten much better over the years. Customer service is excellent. Call back and follow thru is superb. Installation is spot on as well.

Have Dish now. AT&T horrible. Always transferred to Manila, P.I. Agents continued transferring me to 7 numbers. Over 100 in our zip code had no service for 3 weeks. Agents Very Rude. Will put you on hold for several minutes then disconnect. Agent in Manila one time spoke to someone in the room in Tagalog (their language) then disconnected.

I have to fight about the billing every year and have to request new equipment every year because it's never new. When everything works it's fantastic which is 90% of the time.

Uverse always gives extra premium channels free for a year. They also worked with me to lower my bill from $218 to$141. I can really count on them. The longer you are with them the better it gets.

Sometimes using a particular ISP is not by choice, but because it's the only one. Having been an AT&T customer was a choice as opposed to Xfinity. However, while generally satisfied, AT&T is more expensive than its competitors with actual justifications for that premium. When it comes to customer service, AT&T is (at times) better, but not always. But if compared to Cox, then AT&T is definitely superior in all aspects.

Overpriced for product I’m receiving. Not the newest equipment or fastest internet yet priced at the high side. The channel selection is not large and the remote control is voice activated. The charges for incidentals has also increased over the years.

Unfairly crams expenses; rude retention staff; condescending... suggest you reduce services rather compete with others on price. Carved out Epix station when introduced despite my plan having everything... had to reverse engineer a way to pull it out of my everything plan so that I would have to pay more if I wanted it.

AT&T gears its lower priced options for Latinos, discriminating against non-Spanish speaking customers. Like all providers they, fail to take care of the customers they have and focus on new business. Inherently a flawed business plan.

Installation was done in a professional and clean manner. Speed is great and never a problem. I will recommend AT&T Uverse to all of my friends.

Our installer was awesome. Clearly knowledgeable and intelligent. He identified some issues that we would never have recognized and corrected them without having been asked. The negative is their phone customer service. Rather obviously not located in the U.S. and while courteous, not particularly helpful. They stick with their script as if it were velcroed to them. You are up against a wall of limited capability. Enough to make you want to pull your hair out.

Have been with AT&T Uverse for 9 years. The service has been good and fast. Decisions are made quickly and help arrives on time when required. Connectech for internet problems is a must. I would like it even more if it were less expensive.

Replaced Comcast with AT&T when it became available. Costs are comparable for both companies but AT&T provides fiber optic and a much better DVR and remote which are much more intuitive. AT&T billing is less complicated and they do not go into your monthly billing, increase prices, as well as change equipment you have. The only way you find out is your current bill. Was a thirty year customer due to no competition.

My experience with AT&T prior wasn't very good but my experience now is. They have excellent programming and cost. On a few occasions I had problems paying my bill but now I have help.

Too often the internet portion of our Uverse internet runs slow. As for the television portion, there are way too many infomercial CHANNELS and they count in the number of channels I purchased.

AT&T lie to you about the bill, service, and reason that service is bad. They never call back. Only a machine, wear you down, transfer and hardly ever offer a refund, mostly will give you more stations.

I've had lots of billing errors, the TV is way overpriced and the service is iffy. Sometimes you get someone in a big barn in India where you can't hear anything they say due to extreme background noise. It is best to call during American business hours, but the service tie ups occur mostly in the evening at prime time.

I canceled my service at the beginning of March after moving and was told that I would receive instructions to return my equipment. I asked what would I do if I did not receive instructions and got a complete non reply. They then proceeded to charge me 2X my bill for THREE MONTHS when I decided to call to find out what was up. I was informed that I was being charged for my equipment and that the auto pay I had set up took three months to cancel. I’ve been literally paying for nothing for three months. I assume that this goes into an interest bearing account and they are making money off of my money which I did not authorize for them to take. I was not informed it would take any time to cancel. They said I would get my money refunded next month and I could just drop my equipment off at a UPS store if I tell them my account number - which the first guy could easily have shared with me. But this is borrowing my money without permission AKA THEFT.

We pay a lot of money for little speed. I would love to do something different, but we have few options. Can't wait to change to something else once we get a better option.

I have been with AT&T for several years and have had no problems. AT&T has been very reliable. The router was struck by lightning and we got the replacement in two days. The customer service is very good.

We are stuck with AT&T service because of DirecTV, which service stinks! Put a cloud in the sky and things just quit. Not too encouraging, especially during a heavy storm! Don't buy!

Unfortunately the company and its representative are all “bait and switch”. Beware you final bill for installation. It will NOT be free or as promised. You can call and complain and each “supervisor” will assure you that the unknown charges will be corrected - but they won’t be corrected EVER! If you don’t pay them your services will be turned off. Avoid AT&T if at all possible.

Prices continue to increase despite minimal service/channels selected. Being on a fixed income makes it difficult to pursue the choice selections. It's also frustrating when each customer service representative has a different answer to the same questions and concerns.

This company is the worst in the world. Their customer service always say "don't care" and tell you to go elsewhere. You should train the employees much better but they need to have respect for the customer. It's because of us why you're still in business and your employees need to know it's because us why you still have a job.

After the hurricane last year which destroyed most of our land lines the AT&T service trucks vanished for about 3-4 weeks. We finally got phone service back after 3-4 weeks! But they did credit my account with about 3 weeks service after I requested them to.

Hard to get through phone chain; prices on internet climb when used over certain amounts. Website difficult to maneuver such as cannot get to where I want to go.

I have been having very poor internet service for the past 6 months. Techs from DirecTV and AT&T has been out to no avail. It will work for a few days and go back out. I have to argue with the customer service rep before he agree to send someone out to take care of the problem.

The internet is slow, slow, slow! Telephone bills keep creeping up a dollar or two at a time. Back in the good ole days rates were regulated. I guess that is no longer the case. If you combine these small charges or a year's time and you have 1 million customers paying that 12 times a year it amounts to a healthy piece of change.

When you call for any concern or question, you continue to be transferred from department to department. I have always had to carve out about 3 hours with any phone call to AT&T to deal with my concerns. Long time customers don't get any of the pricing offers and continue to have payment increases. You always get different answers from different sources when asking about contracting. All services (phone, TV & Internet) always have different contract time-frames, so you have to stay on top of things to watch which ones with be deadlined.

Best of the services available to me. A bit too many dollars though. Had Time Warner twice and had nothing but trouble with this and that. It was evident that TW didn't give a **.

AT&T is one of the worst company I ever had to deal with in my life. They will lie to you straight to your face and not even think twice about it. I signed a 2 year price locked guarantee for 3 services but from the very beginning they never held up their end of the deal. I was suppose to have 50 mbps for $50 but immediately they came out and told me that my address only gets 45 mbps. Ok I agreed to that. But then when I checked my speed I was getting only 0.3 mbps no matter what time it was. It took them two months to send a tech out. All he did was replace the modem. He did this two separate times.

The reliability of AT&T has been great, their customer service is stellar, their technical staff courteous and knowledgeable. The speed is totally dependent on what you choose and what you’re willing to pay. Updates, new products and services are offered often.

AT&T was a hard company to deal with. First I had a real hard time getting it, then we moved, from lot 72 to 62 (very short distance,) had internet there for 2 days. They shut off. Said it wasn't available here. Had to fight with them for weeks, and several calls before we could get it back on.

AT&T said DirecTV came with the Uverse because they now owned them, for 2 years I paid one bill. When I canceled my service I kept receiving a bill for the internet and then they said I had a cancellation fee for the internet. Then I get a bill for $289.79, then I get a credit for $220.00 from DirecTV which I have never dealt with. In the meantime I am calling customer support. Someone says I do not have cancellation fees, another lady says I owe nothing then all of a sudden I get a call from the collection agency. After going back and forth with them for 2 months I agreed to pay $78.99 which I know I did not owe them. Never again AT&T.

AT&T is a good company. The one thing that I had an issue with was that I had to be always aware of when my year contract was up because if I didn't call to renegotiate a better deal I would always get charged the highest price. This is pretty annoying since I never really wanted to change the plan I had or add to it.

Can't believe the highest speed offered is “up to 24mbps” which is actually 16-18mbps at best! I would expect availability of at least 100mbps... on top of it, the cost of the supposedly 24mbps is super high at $65/month!!! That should be the cost, again, for at least a 100mbps connection...

I had to commit to a two year contract, that’s fine but, I’m already fretting about trying to find another TV provider that we can afford when this contract is up in November. We used Comcast in the past and really liked it, but it became too expensive for the channels we watch. I hate making calls and trying to find the best price for what I feel are mostly useless channels. The package we have now bundles my home phone, internet and television. We have 200 channels and about a quarter of them are infomercial channels! My husband is retired and television is his main source of entertainment but we are not computer savvy, so using Netflix, Amazon, Roku or other computer related products are hard for us.

We are paying for 24 mbps internet, but, rarely get higher than 11 to 15. Their rates for premium cable service (HBO, Showtime, etc.) is totally overpriced. Unfortunately, we're locked into a contract.

I'm on the access now my bill is now 5.16 a month. I can get online and I couldn't be happier. I have two TV and 3 phones and no problems logging in to my account.

Installation was great and the installer very helpful but we often have a problem with internet disconnecting from our smart TV and it's hard to reach customer service.

I really enjoy my AT&T services. It's more affordable than Xfinity, it was easy to setup on my own and the customer service representative was very nice when I had a question about my bill.

I have had this service since August 2018. I am formally a Dish Network customer. This U-verse service has been a complete nightmare. It doesn't work most often and I'm locked into a contract that they won't let me out of. The price is higher than what they promised. And 5 different technicians can't get it working properly. It is hard to get anybody to answer your calls on the customer service number. Do not use this service.

They keep raising my bill. We call and they lower it for a month, then back up! Cox did the same thing, but they offered more for the money than AT&T. I wish I had never changed from Cox.

Speed is adequate for my needs. First installation was circa 2000 by company technicians. Conversion to new system (ca. 2010) was took about 6 mh done by me. Reliability has been almost 100%. Problems have been few and far between.

ATT used to be a decent cable company. But they have reduced their programming, increased their prices and have double billed me twice in 4 months. I would leave but I’m in a contract. I’m going to use Sling on my Firestick as soon as I get out of AT&T.

I have AT&T for landline, telephone and internet. My experience with AT&T, including online, telephone and with technicians who come to my home, has always been great. AT&T personnel are knowledgeable and courteous.

AT&T likes to turn off services rather than impose late charges to collect a large fee to turn services back on. You have to carefully review your bill or they will charge you for services you did not order nor change. I hate AT&T. They have no respect for longevity of an account nor loyalty.

There are two main reasons I am very satisfied with AT&T U-verse. First, the ability to move TV’s to different locations of the house without needing a cable from the wall is great. Second, you can record and playback from any TV. I couldn’t find any other provider that had those two features. I pass on all the TV offers for cheaper service because they cannot offer me what AT&T does (at least in my area).

I got what I paid for a 2 year contract I'm stuck with & my internet is intermittent. Comes and goes. My tv channels have too long of a pause when stations up & down.

They have terrible service and constantly raises rates. I was supposed to get the same rate for two years but raised rate after one year. Waiting for an offer from Comcast.

AT&T has been more consistent than other companies I have used, i.e. Comcast, Cox, WOW! I think they all charge too much. But I believe one should be able to own, not rent, the box. The equipment appears to be the same and interchangeable.

Overall the service is good however it is often difficult to log in. Or it takes several attempts to get to the internet which occurs each time I try to log on.

AT&T talked me into their Uverse service, then discontinued the hardwire service and I was stuck. The service goes offline about once a month requiring a modem reboot - pain in the neck every time.

I am using AT&T now and we are very happy with the company. Have had no big problems as of yet. Installation was very simple, with no satellite disk to install. Do recommend this company.

We have phone, internet and cable with AT&T. Telephone and Internet both are outstanding but the Uverse TV signal at time will pause, or a station will be lost for minutes or hours. Pricing for the 300 level of tv service is a little high, but so are the other options, so I will stay with what I have. The Internet connect is fiber optic in our neighborhood and is very good. No outage and service is fast. I would recommend AT&T.

Modem cuts out frequently requiring reset and often much slower than advertised. Also, phone line goes dead now and then and Wi-fi signal wavers in strength. When called the customer service has been helpful and gets the internet up and running but not as reliable as expected.

Too slow and had to have several service reps come out. Finally a router that works and had a problem with reg phone charging me for voice mail when I have a answering machine on a art phone and price keeps going up.

While I had AT&T internet I went through a modem every 6-8 months. Each time I would get a new one of theirs set up and after a few months my service would be down. I would spend literally 2+ hours on the phone with them each time, unplugging and replugging equipment. AT&T blamed faulty modems each time for the troubles and after putting me through this hassle would send another modem. I ended up buying my own modem but still had problems, though less frequently. I found out later from a neighbor that the problem was the very old wiring AT&T was using in our area instead of the fiber optic they use in other areas. I switched to Comcast and haven't replaced a modem in years. AT&T has the highest prices and worst service available, just check Consumer Reports for confirmation. I no longer use them for anything and would never go back.

Cost is the big deal than service. Too expensive for what I get and difficult to find anyone I trust! I think AARP and another carrier may be my next step!

After canceling our contract with them, they still keep charging our account! We got another plan in July but they continue to charge and threaten us with turning it into collections. I have called at least 4 times trying to get this matter taken care of.

AT&T uses service techs that are not always knowledgeable. Have them for tel and fax. When their tech works on my service or the pole outside, it creates more problems, i.e., no fax line. You need to get the name & number of one of the good men to call when you need service. That is the answer.

They could care less about the small consumer. They are after dollars only to their best advantage. Service is nothing to talk about. They are all about big business and nothing else.

Tried to merge my Uverse and cell account since Jan. ATT Closed my cell acct. Can’t access bill. Overcharged cell bill once found. Over an hour with several agents. Fixed bill finally. Still need $20 per month credit as promised. Account still not merged. Have spoken to many associates since Jan several times each month. Cell bill changed from over 250.00 to 119.00. Asked several times to access my ATT only for web and their speed not enough. What a ripoff. Can’t wait to get rid of them. Sad that one dept doesn’t know what the other dept does. So many transfers and outsourcing.

Easy to buy products online, easy to navigate online account, easy to chat with agents. Ordered Directv and Uverse 1000 internet bundle online yesterday. Tried to cancel it today (1 day later) to switch to the Uverse tv and Uverse 1000 bundle instead. Chat agent sent a ticket. Got a call from their loyalty department. Man named Lewis said he couldn't cancel as it was such a recent order. He was going to transfer me to the sales department. Instead he transferred me to an auto shop in Portland. Okay, great. The number he'd given me to call in case he messed up is actually a number for an optometrist in Connecticut. Unprofessional worker. Incompetent customer service.

My experience with AT&T is not a happy one. They charged me without giving me any service, and when I refused to pay, they sicked their dogs on me: billing agency, credit creeps...

AT&T has been extremely proactive and reliable when the service to my home has been interrupted. They have been on time and resolved the issues quickly. The speed of their internet is not as fast as they say it is. Overall it has been adequate but seems to be slow when streaming.

We have U-verse, and love the channel line up. However, all of the customer service reps are outside of the US. They are very hard to understand and are reading from a script, which doesn't help all the time, some problems are unique.

Service and customer service are ok, but pricey. Hate all the hidden taxes that attach to your monthly bill. Better wi-fi and cellular coverage be in rural area.

AT&T has provided excellent internet service. We are rarely down and in the past two to three years, have probably had to call them once to find out when service would be restored.

Why is this company collecting money from consumers, and not delivering on its service? They should be in prison. If I did this, that is where I would be, however, they must be too big to be in jail. God-awful company.

This internet service is very good, fast to navigate and for everything, I recommend it totally to everybody. It is the best provider.

This Company's billing policy is aggressive and not consumer friendly. The service is 'ok' however the program selection is restrictive. I experienced program interference with consideration.

Speed is slow, overpriced, archaic, & monopolized. You have no re-course with them. If you call about service, they take you through a repetitive set of steps, which are totally, a giant waste of time, & they still do nothing!

Supposed to be 20 mbps, but never reaches that, often at 10 mbps or less, so it feels like I'm using a dial up program, which I thought I had been offered better.

I have been using U-verse for over 4 years. Haven't had too many issues. Usually the weather causes it to stop. Only had to call them one time to come out because something had with the line outside.

After signing a 2 yr contract, the fourth month the price changed. They told me that the promotion changed and they apologized that no one told me. For the next 4 months I had to call them because the bill was different each month.

AT&T loads slow and always buffers. Also, you can't have two computers in use at the same time. One router for each computer is aggravating, plus every six months a new router has to be purchased.

Prices on everything AT&T has from internet, Tv, house phones, to wireless cell phones which I have all but the Tv now since price went up on me again. The prices never stay the same. Constantly paying for more data is not good business. Looking for a change from AT&T.

Nearly 10 years with AT&T and never had a problem. I see the ads from all the others then think 'don't fix it if it isn't broken'. I will tell you the same thing, if you are happy with your cell provider stick with them.

We have had AT&T for a decade at least. Good speed all the time and great service, although we haven't needed service but a few times through the years. The opportunity to upgrade is always available, and we have upgraded twice for better speed.

This company is just average in every way. Probably not the worst or the best. It is what it is. Internet. Seems like maybe other companies are offering more bandwidth for the money lately.

Not helpful & charged for services & equipment not requested. Took long time to resolve billing problem. Would not recommend them to anyone. They also have customer reps that speak very poor English which made them hard to understand & communicate with.

The AT&T's services & staff were great with their internet & cable viewing. Plus, AT&T repair people had installed the cable. Pictures were awesome with a clear picture viewing.

I moved from Tyler, TX to Fort Worth, TX in January 2018. I moved into an apartment complex that only offered AT&T. Today is May 2nd, 2018. I did not receive my service until the end of March, that is 3 months. 3 Months of phone calls, headaches, the runaround. They had a resident in the apartment before me that did not shut off their service, and could not figure out how to get mine connected. I logged 74 hours of phone calls dealing with these people. I even had 2 representatives in my home trying to figure this out. By the time service was finally installed, I was promised no installation fee, 2 months of free internet and a gift card for 200 dollars. 9 days later I receive a bill for 159.00 dollars. Are you kidding me???

Most important element: One America News (OAN) available to me! Hurrah! It is unavailable with those providers you list! And, next year I am faced with not being able to use AT&T Uverse but will be sent to DirecTV.

I regret that AT&T teamed up with DirecTV. We have frequent television outages but AT&T is good about answering our calls and good about patching us through.

The AT&T internet speeds are off and on. Sometimes it just shuts off. We live in the country and do not have other choices. Speed's usually lower than 3bps download and upload is slower. Help is needed.

Service is slow at certain times of the day but the cost keeps rising. We pay extra for their premium service but it is no better than the previous AT&T plan which was also supposed to be high speed.

This internet provider still has not yet provided my area with their more modern service abilities so I am stuck with their much slower regular DSL service where I was paying top dollar (There are no package deals for this service.) for a very slow internet speed. I was told when I signed up that I would get a speed of 6 Mbps however I am only getting about 5.5 Kbs on average which is less than I was told. That's about half a kilobyte per second which is very slow. I called AT&T and told them about it and I was told to have the speed checked out with a third party app that is on the internet.

They keep me waiting on installation date and rescheduled. Same happen when I call for issue and same happens after the hurricane. 4 month later I still have my cable hold by cargo strap and you never speak with someone here at the United States.

AT&T is a great company to deal with; however, having Directv is a nightmare!!! I have mold growing in my garage as a result of the roof installation, overcharge disputes, and poor reception!! Don't bundle and get Directv. Waiting on my expiration date to leave the service!!!

They lied about pricing to get me to sign for service and have continuously raised prices even though the service is terrible. On average 2 dozen outages per month.

I wish I could give a rate lower than 1 star. I called the AT&T customer service to terminate my account in last July. Surprisingly, I received a call today to collect a bill that charges me for 8 months service I did not use after I moved from State of Mississippi to NYC. It made me feel I was robbed by ATT for 8 months. I called ATT for twice today and spent two hours on phone and have not solved the issue yet. How bad service they provide!!!

AT&T Uverse is expensive, $219.00 per month for internet, HD TV, landline phone. Had to replace modem/router several times. Last time, AT&T service folks had to replace almost entire configuration due to failure of battery backup system. Had service "freeze" up several times, reboot takes several minutes and the reset button on the router didn't work, had to unplug/plug back in to reboot. Looking into either another provider or Hulu, Sling, or other service.

We've had several days in a row each month where the service drops for no reason. This has been going on for about 8 months. Sent a tech, and it seems to happen way less often.

The constant rebooting, freezing up and just not working some days is enough to make a crazy person look sane because the cost for phone & internet is $75.00 dollars and I had better service using the yellow pages for information. It's sad that you are charged a high price only to receive low service!!!

Promised $100.00 to return to AT&T/DirecTV. Then came up with several excuses for not paying, 1) no record of this discussion, 2) after several f/u calls was finally told I had exceeded the 3 month period to claim the money. Reporting them to the Utility Commission.

Horrible. Don’t switch cable company, I will change once my contract is up. The monthly cost is horrible. I’m a senior. The service cost too much. I’m finished. The service is highway robbing a person for the service.

The bill always inches up every month. Reliability has been good but not good value for money. They may be the biggest provider, but not the best.

When cable goes out it goes out very long time. Also, with no competition! ATT is very expensive. I would not recommend to anyone!

We started with a contract, a great price for bundle, cable, DSL, phone, all channels and all premium 4 TVs for two yrs. $158 + tax + services, after the two years they started going up but without notification or email or letter. In my 6 yrs of use the home phone maybe was two minutes or to send a fax so in my 3rd year I requested it to remove the phone. I was told he couldn't do it because I had to contacted another department. I thought it was strange.

As with just about everything things are great til they aren’t. I’ve not had any issues with them for the last four of my five with them!! The first year was misery but since then things have been easy lease!

AT&T really needs to get it together regarding the bundling situation and their customer service re: home phone/internet is awful. Also, the internet in our area is sooo slow! Thinking of changing companies!

After one year of U-verse and 11 technicians, it was determined that the U-verse internet was not compatible with our ADT alarm system. So we had to return to landline for phone and internet. As a result, our services were unbundled and we are unable to get the typical reduced bundle rates. However, on the other hand, we have not had any further problems or interruptions with our phone or internet services.

AT&T sends you offers in the mail. Then never stand by what they offered you. I signed a contract for two years with AT&T one year ago. I have received one bill in a year for the correct amount. Now they are telling me that it is going up again. What happened to my two year agreement. If I got out of the contract I have to pay so much money for breaking the contract, but they can keep charging more, and more. I would never recommend AT&T.

Their internet claims of being ultra fast are not that fast. 20 mb is the entry level ante into the game. Their infrastructure (old phone lines) are not up to today's demand for performance. AND, AT&T owns DirecTV, and their price for what they provide is on the way out. Too many other choices (which I am currently exploring) that beat them badly. AT&T needs to wake up and get current.

I started out with a small bill. The bundle was a mess. Before the month was over I was paying over $230.00 a month and I only had basic channels. They would bill you a month in advance. And say it was in the contract. So my bill will come out each month to be over four or five hundred dollars if I was late. My original bill was $35 for internet. They would even double bill you in advance. The phone I traded in they told me I would not all a bill on the phone. I had to close out the account. I was on a hard time trying to keep up with them. I messed up a lot of checks. Cost me a lot of NSF. They add $25 on and then credit the $25 back and say I paid on my phone. They never gave I never got anything free after switching from Verizon to AT&T. It's a hoax and nobody knew what they were doing. I have over 13 phone numbers and over 13 names I talk to.

The customer service since it comes from Philippines where they speak English but do not comprehend the language is awful, atrocious, really horrible. They also accept and confirm orders for mercantile and fail to ship it. Cannot check orders then they are canceled with no explanation after you have been told they are in stock!

I have to stay with ATT unlimited data plan because I am going deaf and they have a TTY phone app for use for the deaf people for their customers. No TTY machine needed. Once you get stuff set up then you can use it for years without any problems but it's a hassle to get some things set up. They also have a great chat feature for the deaf in the apps so I never have to use tty machine to contact them. They are trying to help the disabled and deaf so I am staying with att unlimited and just trying to get things straightened out.

We had an AT&T pkg for phone, tv and internet and they bill efficiently. But if we had not had a cell phone from Verizon we would not have been able to report the very frequent and long duration outages on ALL services.

We had AOL dial-up back in the 90s when we first had a home computer. We were ok, but didn't like being shut down every time the phone rang. So my son, the IT guy suggested calling the phone company. Then he came down and installed a WI-FI router and we've been good ever since. We've never had any problems.

AT&T is a good company as far as tv, phone and internet but once you no longer have the service you really find out that their departments don't communicate with one another.

Broadband had worked poorly during last weeks. It has been down fully for 3 times, and had been slow in those times when had connection. Service technician visited but he did not fix our issues. Calling support line is useless, they cannot help with anything. Getting someone to visit is challenging, taking a lot of time. This company should take responsibility for not delivering according to contract. I asked to cancel the contract but was only told about legal consequences.

My husband and I have been with AT&T for years. We recently upgraded from DSL to Uverse. Told we would not be charged for installation. The order was for Internet 75 but when the installers came out was told all we could get in our area was Internet 24. We decided to go ahead anyway as this was faster than our DSL. Our 1st bill arrived and of course we were charged for installation. I called to dispute and the rep said we had canceled the DSL and that is why the fee. I told her it was an UPGRADE and had the DSL until the day they put in the Uverse!

This company needs to get it together with their customer service! We have internet and home phone (bundle) here at the house and it has been a really confusing situation, due to the reps not knowing the info needed! The internet here is so slow and it is a real bore! They need to upgrade the internet period!

Not trustworthy. Promise low prices for signup. Continually increase prices and commitments. Never able to speak with a representative who has authority to effect a reasonable conclusion. Always transferring to another representative who just repeats the same verbiage.

They are inconsistent with billing. They always have surprises tacked in in the amount of the bill. They don’t always fulfill their promises or what they said is included.

I'm kind of done with all the hassles with DirecTV/AT&T. Miscommunications, poor communication and mistakes that I've had to pay for that were not my fault.

My internet is really fast and because I already have phone service with AT&T, my internet bill is really cheap and my service has been way better than I expected.

The service is average however, I can’t understand why we have to pay so much for cable service. The average amount we pay is between $150.00-180.00. This is absolutely ridiculous!

AT&T U-verse offers good reliability and speed, no disconnections, install waiting time a little too long, customer service provides enough information.

Where I live the internet is high speed bare minimum. No fiber optics and no choice I am low on their priority list. Price is high and I must say as I have told them it’s close to dial-up. Between it and the phone it’s over 100 dollars for both and have to call them a lot. All I can say is we don’t count because we are out of city by 25 miles. TV is about that bad too. Nothing without a big antenna. I do know they raise prices all the time. So sad!!

AT&T may look inexpensive in regard to satellite internet and phone service, they are not! The internet you get with Directv is awful. It is slow as molasses and keeps going in and out. Terrible. And they can’t make it faster. At least that’s what they say. As mobile they kinda suck and customer service is poor. And to get into your account just to talk to someone to even pay your bill you have to remember password after password. It’s ridiculous. I hate AT&T.

AT&T service is only so so. About every 3 months service goes out and as in most providers customer service is terrible. Also, much too high price for what you get.

The internet speed is the slowest available but the most expensive. They get you into a contract with a low price and change it the next month but won't let you out of the contract. As soon as our contract is over... we are switching.

I signed up with AT&T's U-verse system when they told me that my computer speed would be better and my phone/internet bill would only be around $76/month. Since I signed up with them, my phone/internet bill is usually $80 or more. My computer is still slow (even with the WiFi box I got), I have to reboot it everyday (sometimes more than once), and they tack on $10 worth of taxes that I have no idea what they are! I am not happy.

I sign up for AT&T as a low income home so with that said I ONLY PAY $10. A MONTH!! WOW AMAZING DEAL AND I CAN'T COMPLAINT ABOUT THE SERVICE. My kids are able to play online on their Xbox1 and were able to use the Amazon Stick???

We live outside the city limits and the speeds get very slow. Video streams are constantly buffering. Other than that service is OK. But we would like to see more service providers in this area to have other options.

AT&T installed service incorrectly and LIED about service. VERY unreliable (supposed to be 5, we have documented for 11 mos an average of .5-2). Cannot watch a show at 8 pm. It is so bad. Forget about customer service- RUDE, ignorant, unhelpful, cannot repeat reason for call and cannot recognize or fix problem. HORRIBLE company. Plus side-service technician agrees, tries to help.