AT&T Internet Reviews

I signed up for AT&T U-verse for the AT&T Internet 25. It was supposed to get speeds of up to 25 Mbps, I have NEVER gotten that. I only get 10-15 Mbps if I am lucky. The jack/the gateway router are all 8 inches from the incoming plug, which sits right near the DirecTV box which is hardwired. Per their directions there should be nothing blocking (mirrors, stods, walls) blocking the signal. I think they slow your speed down whenever they want. I test the speed on the AT&T site every day and the same thing. The others are right, it's all a lie. They never deliver what they promise. I have had AT&T, which was Pacific Bell, which was Baby Bells, close to 38 years. 28 years for DirecTV and their prices change every month. I don't trust they will deliver what I am paying for. And they are more than happy to disconnect your service and make you pay to get it turned back on.

AT&T Internet is a joke. Rates go up. Service is throttled to get more money. Every time I call there’s an excuse offered. Funny, I only have issues during peak times, ie when most people are home in my area. How are they allowed to not be accountable for providing a service? Consumers have to pay whether or not service is rendered or substandard. A class action suit should be filed against them. Maybe they will change their tune!

We updated our internet, they came to dig and bury the new lines which were close to our phone lines. I called because our phone went out, I was specifically told I would not be billed since AT&T was just out. The guy came out and JUST LOOKED. He noticed we were using our "old" phone lines and not through AT&T's equipment. He didn't touch anything and was only at the house maybe five minutes. We were billed $103.08. He stated we may be billed because he came out. I told him that I was told since they had just came out and we didn't have the issue prior we wouldn't be billed. The tech even stated if we were told that then we shouldn't be billed but if we were to just call and it would be removed.

We have had problems with AT&T for years but this last experience went too far. We were rushed, got hung up on more than once, left on hold for prolonged periods, experienced a shift change with no warning or explanation, were spoken do to as if we were idiots, they were extremely rude and were hissing on the phone. What a horrible customer experience. The worst Customer Services ever. After paying loads of money to them each month, they could not fix our problem as their unskilled phone techs are on the low end and have no idea what they are doing. Plus they REFUSE to send a live tech on site and all they do is give us ticket numbers. A complete joke. I do not understand how they are in business. It is bewildering. DO NOT... I REPEAT...DO NOT SIGN UP WITH AT&T. You will be very sorry if you do. WE are switching to Xfinity tomorrow!!!

I agreed to have the service installed through self service. It wasn't possible to serve my address. They billed me anyway. I naturally refused to pay a bill for a service they never provided. They reported it to my credit anyway.

Got scammed by an ATT sales rep when I called in about questions on my phone bill! He sucked us in to some trial promo U-Verse cable/internet service, promising crap he knew nothing about! Installed service on Friday, internet would not work upstairs, so they were going to come back on Monday to rig something up and we were so disappointed in the cable going in and out over the weekend that we called them on Monday and told them to come get everything because we were not impressed. Guy came Monday to disconnect service and took all equipment. He gave us paperwork showing everything had been returned and there would be NO CHARGES...well that was a big lie!!!

The Internet, and DirecTV was terrible. Internet runs slow, and every time the wind blows the Dish goes out. I would not recommend setting up auto pay because they overcharge at times and once the transaction is made it is hard to get a refund, if one is given. Pay close attention to your bills. DO NOT TRUST THEM!!

I canceled my DirecTV February 20th 2019 and went with their competitor. The company, AT&T pulled $95.00 dollars out of my account on February 16th. I checked with the line provided me by AT&T and was told that my refund check was being sent to me. I checked today April 18th 2019 and was informed that I had no refund check coming as they determined that I needed to pay for a service I never used. I will never use AT&T again and I will tell all of my friends about the royal screwing I got. As far as I am concerned this company stole money from me. And talking to people in another country asking for assistance that they have no ability to provide is one of the worse experiences I have ever had.

Don't believe a word they tell you! They told me I had to pay a $500 deposit but it would come off my bill each month. I got my first bill and they charged it as a 1 time FEE. For some BS. Makes no sense at all!!! I called and they said, "Wrong department, call this number..." Called the new number and they said, "No, you had the correct number." So I called back... and now no one will answer!!! This is absolute fraud and everyone needs to be warned!!!

ATT is the most dishonest company I have ever experienced in my 65 years. They promised me a Uverse promotion that did not exist and then overcharged when I tried to fix it. They promised me $300 in Visa rewards which never happened. The cable went out in my bedroom after 1 week and I have not had tv in my bedroom for 10 days and to make a long story short, now they want to charge me the full early termination fee for 3 weeks of service when everywhere I read, it says customers have 30 days to cancel without penalty. I will be filing a report with the Better Business Bureau and filing a lawsuit against ATT. This was just outright fraud and illegal.

When I moved to Michigan, the community that I lived in only had AT&T service available, but since this was going to be temporary, we figured we could manage. I had an appointment for starting service but that was soon delayed by 1 month. Several no-shows followed by a list of excuses - including "none of the installers in Michigan showed up". Eventually got hooked up, then had problems with the box. Got a new box, returned the old, then got billed for the returned box 2 months later. Got that straightened out, bought a house, called AT&T and spoke with Donna on Dec 26 to verify if service was available in our area. Donna said no, same service is not available at my new home, and told me there would be no early termination fee.

I moved to a neighborhood of newly constructed townhomes. The builder confirmed that AT&T and Spectrum were both wired in the neighbor prior to construction. I was an existing AT&T user and wanted to move the service. When I called, they advised they're not available there. They set up a "ticket" for an engineer to go out and service it, but can't provide a timeline for when that will be done. I called 3 more times asking if it's been surveyed, and I can send pics of the cable pedestal but I kept getting the same answer "if it's not in the computer, nothing can be done" - I asked for management to communicate with the engineers about the location, but no luck. Ultimately had to cancel and go with Spectrum who promised to send someone out the following day, and can set up service within 9 days of the survey - everything was handled on the first call with Spectrum!

IF YOU CAN POSSIBLY AVOID IT, DO *NOT* DO BUSINESS WITH AT&T! We live in a rural area where, according to several AT&T service reps, it is not cost effective for the company to upgrade/replace equipment and lines. We signed up with Uverse about 3 years ago because of the promise of lightning fast speed. That was a miserable disappointment, and after being told that we absolutely could not go back to our old service, we objected loudly enough that they eventually did allow us to go back. Just a couple of months ago we once again fell for the company line that said things had been improved, we should get lightning fast internet speed with an "upgrade", never lose signal, blah, blah, blah. NOT!!!! After just a few months with Uverse 10mbs service, we are on at least our fourth modem. It seems that the magic "cure" for everything is to replace the modem.

AT&T is penalizing me for their customer service rep error. I moved and wanted to keep my landline phone number because where I was moving to already have Uverse. I can’t have a second line there so the rep recommended moving my landline number to a mobile phone. In the process he put my new street address and my old city, state & zip, so the phone was sent back to them because it was undeliverable as addressed. Now they are trying to make me go to an AT&T store in Arlington Heights which I live in Beach Park, because the phone was returned to them instead of putting the correct address and sending it to me.

I don't even know where to begin. DirecTV Now that is owned by AT&T has no local channels and for the same price you can get youtube tv that has local channels NBA TV and more channels with more logins for the same price. Let's get to the heart of the problem. ATT internet was the worst choice I ever made. They started out at a low 40 a month rate for a year then boosted to 50 for 50MB a second. They installed fiber optics in my building which was supposed to be active as of April 2018 and was not actually active till the fall of 2018. When it was finally active I had the technician come out and he explained to me that the fiber optic cable that came into the apartment was broke and had to be fixed. Fast forward a few months. No one came out to fix it and I called and they said it worked when it didn't. After multiple calls they finally sent someone who was supposed to be here between 11-1pm.

The individual that came to my house said that in 1 year to call customer service and request to stay on the promotional rate and that if we paid our bill on time that they wouldn't have any issues keeping us at the promotional rate. That they try to retain loyal customers. What a joke. They raised my rate by 60 dollars a month. I told them that I would change providers before I would pay the increase. They didn't care. So I changed providers. 10 days into the billing cycle and once my new service was hooked up I call AT&T and cancelled as soon as the technician left. AT&T made me pay for a full billing cycle that included the increased rate.

I keep an AT&T landline because it stays up during hurricanes, and a DSL account for internet. In the past I've tried to bundle internet and landline and they always refused to do it unless I added TV service. Recently at Costco there was a DirecTV promotion. I was told that DirecTV was owned by AT&T now and signed a contract for landline and fiber optic internet service. I was put on the phone with AT&T by the sales rep and an appointment was made for the installation.

Had them for 30 days. Non-stop issues. Slow speed, TV kicking in-and-out, technician came in. Fixed 10 minutes after I had same problem multiple times having issues. Went to call within the 30 day cancellation. And they told me they needed full payment up front to cancel. Notified them I would have to pay them on Friday. They said, "Ok. it is noted so no issue." They are trying to charge me the cancellation of $387 when the representative said that would be no problem. Two years later still dealing with a bill on my credit. I paid in full for the month like we agreed but they want more money. What is wrong with companies now. Ridiculous.

I signed up for At&T internet service only in March and have already had so many issues. It boggles my mind. First I went through a long phone call scheduling to get Internet and DirecTV. To only have my appointment cancelled without notice because I was sold DirecTV when they don't offer it in my area (even though I was still able to get internet and wanted internet). Then I call back and schedule another appointment for just internet (100 mbps) for 2 weeks out. Mind you I have to take time off work for these appointments.

I had my internet canceled without my consent for no reason at all which seemingly spiraled into an even bigger situation now! After talking to 4 representatives to finally get my internet back on we were also promised credits. We never received any credits that got applied to my Account, I then get an Email by ATT that my bill is now $215 for an installation and connecting fee because some idiot decided to my mistakes on my account. IT ACTUALLY GETS WORSE.... Literally a day later I get another random Email from ATT telling me that my ATT UVERSE BILL IS READY?? I DON'T EVEN HAVE THAT!

AT&T Uverse TV is by far the worst TV experience I have had. Constantly freezes or goes out and has to turn off system and sometimes reboot. Especially been a pain trying to watch NCAA March Madness. Almost every game, I have missed parts of the game.

I had been with DirecTV for 15 years before AT&T took over. I NEVER had even one issue with DirecTV. Over the holidays, I upgraded our package to include movie channels. The guy on the phone who set me up didn't need ANY info from me. Great. A couple days later there was signal issues with premium channels. After sitting on hold for 35 min, the person listened to my issue and apologized that there is no PIN# setup and that would need my husband, the account holder to call back and create a PIN#. WHY WASN'T A PIN# NEEDED TO ORDER THE PREMIUM PACKAGE?!

They resolved my complaint.

Had At&T for years prior to my Father's death. My Mother insists on living alone, but suffers from seizures/falls. Through our security company, I installed cameras throughout the house to monitor her movements and her safety. The cameras have saved her life on four occasions. Today, without warning, the entire AT&T connection went down again. This is a constant issue. Generally connectivity is lost a minimum of twice a day and as many as 6 times a day.

I had an AT&T sales rep come to my door and offered us... or so I thought... a better deal than we were getting with another provider. My quote from her was $167.00 a month. But when the bills started rolling in they were 32 dollars higher. I spoke to someone in customer service in regard to this and they told me that The actual bill for our package is 199.00 a month. How can these sales people do this? I can't wait for my contract to run out so I can switch. I am so unhappy.

I’ve had to call MANY times because every other week there was something new on the bill, they ACCIDENTALLY disconnected my service & it took an hour to even get through to someone to call reconnect it. The customer service was VERY rude & they took their time.

I had AT&T internet and DirecTV bundled for the last couple of years. During which time, I had multiple calls in for mishaps on billing, such as services being added I didn't authorize, calling to cancel services prior to charge date and the "forgot" and then charged me, etc. At first, I figured it was just a mistake and a couple of times they promptly apologized, acknowledged the mistake, and fixed the situation by crediting the bill. What I found out quickly though, was that I had to write down the accounts of the call, because often they would say they fixed something and they actually wouldn't. One customer service rep would give me one piece of information, while the other rep would give me contradictory information.

Worst company in the world. Your call will be answered and 1 minute 2 hours later 20 transfers later in 4 months. After I moved I'm still in the ringer with my bill. You are bleeding my bank accounts dry. You guys are ** crooked ** company. ** robbers. Liars. I set up an appointment to set up my internet 12 different times before someone showed up but yet my bill 3 days ago $223. 1000 gigabytes offered every month and I only use a hundred. Not raising any eyebrows how ** my service is but you continue to drain my bank account. #at&tthenewenron

Called to set up a new service and was told that my internet and cable will be installed today and turns out I was waiting all day long. (Keep in mind) Had to leave work to wait until they came and no one showed up between the hours they said they would come. I called, multiple numbers and they told me "oh no we have you set for another day"... Waste of my day and time and now I have to wait another week for my internet and cable. The worst customer service.

Horrible experience. They say they will credit something if you buy a product. You buy a product and then there’s no documentation that they ever promised a credit. Trying to pay off a device to complete contract is nearly impossible. I called, I added the app, I chatted, went online and no one is able to take my money to pay off a product. Definitely shady because if I pay it off I can cancel service. So they make it hard to take your money so they can keep charging the monthly service.

U-verse was great when I first got them. TV+Internet for $123/month at 50 Mbps and over 300 channels. After the promotional period my bill will go up to over $215. When I called I spoke to Sarah and Gina(both of whom you could tell where in India or some other middle eastern country). Spent 37:48 on the phone call only to find out they wouldn't do anything to help me with my service. Only that I should call back in when my promotion expires to see if I can get a better deal... seriously?!?! First off I couldn't understand a word they said and they almost cancelled my service because they weren't listening to a word I said. Absolute horror show with them. I will be leaving them as soon as I can get another provider out here.

Using U-Verse for two years. Twice the service has simply stopped functioning. Once for a month when it came back on its own and now for three months. The issue is not that they wouldn’t spend an hour on the phone preventing you from canceling as it is that they start threatening you with hundreds of dollars in charges for their faulty equipment and refusing to pick it up.

I have had the Uverse service bundled with my internet for the last 7 years. This year I have decided to cut the cable and just use internet and a high definition antenna for TV. After contacting customer service and disconnecting my Uverse portion of the bundle. I received a bill for $208. After contacting customer service it was explained to me that the amount is correct due to the fact that I have to pay for service for the month that I use the service. However I asked him, "Isn't it not true that we pay in a month in advance?" They said, "Yes that is correct." Because I do remember when I first connected to service I had to pay a month in advance. Now they're telling me I have to pay during the month that I used it. I think this was very deceiving.

We have AT&T bundle with 4 TVs, internet and landline. We have had service for several years and except for small glitches been fairly reliable. We had a service technician here on 2/26/19 and replaced a receiver. Since 3/12 this week 2 of our TVs have error “Account unavailable. Client has been disabled." Have done all the multiple unplugging tv and modem multiple times. After one online chat I was told a supervisor would call 4 pm next day. No call. I called and got same hard to understand customer service. “Let me set your expectation.” I stopped him and said I was waiting on call back.

U-verse is not a customer friendly company. Our internet and TV have been out for 2 days and crickets! They don’t care about communicating with customers unless they are collecting money. They outright don’t tell the truth.

When there is an issue with AT&T Uverse customer service is not properly trained and transfers your call to numerous departments. Two out of three calls I have been disconnected and they have my account info and phone # and don't bother to call me back. Our service was supposedly upgraded but that didn't work. The AT&T box in our garage was making a loud beeping noice. I called customer service and they sent a tech out. He pulled the back-up battery out and left. That battery provided wifi even if the electricity went out to our phones during a bad storm. Worst service I've ever experienced!!!

Umh…where do I start? AT&T is the worst company to deal with on the planet overall! Whatever they are offering you, please don't go for the bait. They outright just lie!!! Their customer service is non-existent. I signed up for new service (a bundled package) in late January with an installation date of February 11th, with a no show due to technical issues and no phone call to inform me of such cancellation. I had to call them and spent hours on the phone. I was rescheduled for February 21, again a no show and no call. I phoned them to lodge a complaint. They rescheduled for February 28. This time the Technician called to confirm and informed me they would be issuing a new phone number. I informed him that's a no go as I've had this same number for 30+ years starting with Pac Bell and have since transferred it to various other providers over the years.

In the last 8 weeks, we have had intermittent issues with AT&T Uverse. The first 5 times I called, and the automated answering service stated that there was an outage in our area and there was no need to stay on the line because the issue had been reported and their representatives had no further information. The issue would get resolved and a few days would go by with uninterrupted service, however it would be once again interrupted over the weekend. I got a hold of a real person, they performed their "troubleshooting" exercises and decided we had a bad modem. They sent us a new modem. It worked for a 5 days and we lost connection over the weekend again. We called and the automated service reported again another outage.

I was given a promotion for 1 yr. My promotion I was told would end in March 2019. But my promotion I was told 2 weeks ago expired in Feb. AT&T sent me a letter which I still have saying my bill would be $62.54 going forward but, last month charge me $80.29. I spoke with a guy who said he was a Supervisor. He applied $15.00 back to my account, tried to save me as a customer but, the Rep before him talked so bad to me I told them to cancel my service ASAP. I also have been a loyal customer. Spoke with a manager bec, I was told someone would follow up with me on how I was treated. No one ever reached out. The manager today did nothing to try to save me as a customer. Not a good company period to do bussiness with. Poor service and managers just say sorry but, what about the Rep causing customers to walk away bec, of them being unprofessional!

Paid cash for pre paid minutes card and a sims card to activate my cell phone. AT&T rep at store unable to activate phone. Then no refund of my 30 dollars I spent. I was told if I used credit card or debit card I be able to get refund?? Rep should explain the policy before I spent money. Been since jan 16 I spent time dealing with them. It is waste of time trying to explain and I sent a certified letter for a fee 0f 7 dollars. Few weeks ago I was told I be refunded my money in 7 to 10 days. Today I was told be march 15 I be refunded. They do not care. They steal your money.

Have the bundle with DirecTV and ATT for the internet. DirecTV was average at best for the value on the channels. The recording service is nice for taping and watching later. The ATT portion for the internet is not reliable. Many occasions had service techs out to troubleshoot. On one occasion they spent 8 hours running from my house to the hub. Finally connected but reliability again short lived. Canceled and was charged $340 for cancellation fee. Bottom line they said speed and service not guaranteed. Ask them what that means and take them seriously when they say that before signing up.

I would recommend that consumers only use AT&T as a last resort...it is the worst company ever, ever!!! Have been with them for 17 years... Fired them and DirecTV today. Like having a tumor removed.

The people we spoke with on the phone were very kind and helpful to schedule the installation of services. My mother was moving into a new neighborhood where many other new homes were already established and the builder had arranged a deal with AT&T where Uverse and Internet services were included as part of the HOA. When the installation technician arrived he told my mother the fiber was not present for him to be able to install the services. She of course had no idea whether that was true or not. She attempted to call the builder but the technician did not wait on the builder. When the builder arrived he of course confirmed that everything was in place as it should be. The installer then told my mother it would be two weeks before she could get service.

We were customers of AT&T for many years, never liking their price or service. Finally, we left to another provider (about half the price for faster speeds and far better customer service). But they relentlessly shower us with unwanted ads, even after repeated requests to stop sending us unsolicited junk mail. Each piece of mail we receive underscores why we left - they don't listen and don't care.

This is very bad service. Customer service is even worse... Beware. Try it at your own risk. Remember you been warned. They only want your money. They do not even deserve a star. They are the biggest rip-off.

We were offered all these deals to switch from Sprint and was totally scammed! We received NOTHING we were promised! Sprint sent us to collections because At&t didn't do their part! The salesperson who gave us the deal stopped responding to us. They were probably fired for doing this to other people! We were owed credit which again we never received! Our phones have just been turned off now! Nothing but scammers! Should have NEVER left Sprint!

My experience with AT&T was just the worst. I just recently moved to a new apartment complex that provides the AT&T equipment for cable and internet. I’ve never had this service before but I’ve had Time Warner and Comcast. When I called ATT to start the services, I cannot recall how many times I was being transferred. After being placed on hold and transferred many times, I still don’t have cable and internet. When you see ATT RUN AWAY!! It is not worth the headache when Comcast has better services. For those who are looking into apartments with ATT services, run away. I’m breaking my lease just to get Comcast services. Please everyone, DO NOT GET AT&T.

My husband and I are renovating our home and we have AT&T service. My husband called them to tell them we were renovating our home and we would be out of our home for about 3 months. After the 3 months were up (meanwhile we are still not in our home due to setbacks with contractor). We had $450.39 deducted from our checking account and my husband called their customer service department and explained the situation that we are still not in our home and we have all of our equipment in storage and we have nothing hooked up.

This has been one of the most stressful companies I've ever dealt with! They're dishonest to the point of lying to you. They will not give you any kind of documentation whether it be email reference number employee number or anything for your record everything is to their benefit. There's no proof of any conversations that you've ever had and they say, "Oh trust me. I've made the changes" and then they don't, time after time you call back and nothing's been done. No one's made any notes in your account.

Been a customer since Feb 16 and as of today, Feb 25 I have not been able to enjoy my service yet. I've had technical issues since February 18 that still hasn't been resolved PLUS my satellite has been out since 430 pm and it's almost 8 pm. I was on hold for over 20 mins only to be told I called the wrong dept. "No. Your co worker connected me to the wrong dept." I've sent emails, made calls, and still nothing resolved. AT&T is the worst in customer service. I keep getting the same sorry apology yet still got issues. AT&T is worse than the ex boyfriend your mom tried to warn you about and yet you still dealt with him only to get the same "SORRY" everytime and he messes up your credit!!!

Initially ordered internet service to hook up in my apartment. When the equipment came I discovered I couldn't use their service. I canceled service and returned the equipment. Since then I've been called by 3 different collections companies. First for service. They refunded charges for to me. Now they've changed their story and are saying I'm being reported for equipment! They can't even keep their own story straight! I'm sick of dealing with them! They're crooked and slimy pukes only looking to steal your money!

I originally got a plan for $120.00 a month... Not even the 2nd month did I pay $120.00. Paid $145.00, after that $153.00, then $168.00... All other months $168+. No extras no fees. Every single month when I finally spoke to customer svc they said... the Bill next month should have be $125.00 and was it... Oh hell no. I was charged even more... Oh well... not paying it... They can't get it right at all... Been dealing with them since June 2018! Never will I recommend ATT. I even have the printout of the original plan of $120.00 and they couldn't and wouldn't honor it Or even credit all money paid to them! Planning to file suit!

We are being charged for three lines for VVM (which never wanted anyway) that is supposed to be in “family plan” umbrella. So additional $45.00 a month for years. Also have multi phone insurance but are still be charged for insurance all lines. Forget trying to talk to foreign customer service. They’ll kick you up to a dimwit supervisor who will just tell you to change plans. At one point I actually got an email from someone who said it was wrong that we’re being charged additionally. Asked me to send copies of bills. I tried to but be careful... You can only respond once. Then you’re off in outer space. I have a few documents and seems impossible to attach anything to email them anyway. This is extremely frustrating.

I switched to DirecTV on 12/30/18 and it was installed on 01/07/19 (first available date). The sales rep promised that I'd get the DirecTV rate for January. THEN, I was charged (and paid) the significantly higher Uverse rate because I didn't want service interruption and a potential reinstatement fee. When I called to get a refund for the erroneous charge, they told me they were going to spread my refund OVER 11 MONTHS. I want the full credit for the FULL amount I overpaid, all at once. The customer service rep was powerless, and had to send it up the chain for review, and they'd let me know the outcome in 5 to 7 business days.

I was on the phone with 4 overseas individual customer service rep. Said he could not help me due to not "HIS DEPT." Gave me 800# to call. Got hold of a customer service rep - informed that nothing she could do for me after 35 minutes on phone waiting for her computer to upload information on my account. After 35 minutes could not do anything... Asked for supervisor - transferred to Kimberly would have to discuss with her supervisor. Then transferred me to a loyalty specialist - Paul - would have to have a loyalty supervisor to make the decision... Transferred me to his supervisor - did not get his name. After going through the discussion with the 4 individuals - still nothing was settled. The 4th individual - was asking me the same questions, I hung up. Please have someone in the USA call me regarding my account ** - phone # ending in **.

Effective January 2019, ATT/Uverse has increased its fees (Georgia and nationwide). If its customer disagrees with this fee increase, the customer should be allowed to opt out of services without the threat of early termination/cancellation fees. It's for $7, but its customers should not be forced/required to accept an increase mid-contract without the option of declining the provider's services and the FTC should prevent this, even retroactively. I'm seeking legal counsel and remedies.

So I left Mediacom because too expensive. Did away with cable and just had U-verse install internet only. $99 installation fee only to have the line above ground running my entire property line and into the neighbor's yard. They literally thought I was jacking somebody else's line. Lost internet last night... They say it looks like an outside line issue (duh) but cannot come out until late Saturday. Looks like this trial will be just that.

I have had DirecTV for many years with no problems they didn’t solve. AT&T takes over and they can’t solve a thing. In order to upgrade my equipment to 4K they want me to BUY their equipment for $350.00. Before AT&T took over it was free. Website is not user-friendly. They do not take care of their loyal customers at all. When you call you get a runaround.

Unfortunately, my homeowner association forces me to have AT&T as an internet service/TV provider. My connection fails weekly. Recently, I haven't had service for three weeks. It is very difficult to speak with a human being and when you finally get to do so, they are very rude over the phone and unhelpful. I was finally able to schedule a technician through the automated system, even though it kept sending me to the wrong department. The technician was supposed to be here at noon, but it is 5 pm and he has not showed up. I keep calling AT&T to obtain information of the status of my service call, but they keep lying to me. They say they are going to call me back and they hung up. Horrible service.

I never write reviews but the service I received last night terrible. I am writing this specifically for the corporation to look into the type of customer service reps they have in their office. I called to speak with a representative about taking care of the final balance on my account. I was on the phone for 2 hours and 35 minutes mostly waiting. I spoke with 6 different reps within this 2 hours and 35 minutes. No one could help me, but not only could they not help me the final rep, Oliver- ** and manager- Zachary **, that I spoke with made the situation much worse.

AT&T NEW EMAIL formatting-BIG MESS! Large desktop screen, still have to scroll left/right/up/down, and can only view 1/2 of email. No ability to OPEN and READ them either!!! Cogwheel & Contacts are hidden far right/page. Terrible design! Frustrating to use!

I switched to AT&T last September and upgraded the Internet in my bundled package. The Internet was slow and they were trying to fix the issue. It has only gotten worse - to the point where internet is intermittent and I have to constantly reconnect. The last technician said my neighbor and I are having the same issue because the line ends with us (everybody on this line is served before us - so ours is weaker?). The technicians’ equipment shows how often I get kicked off and how slow it is. So I figured AT&T should be crediting me since I pay $60.00 a month for their upgraded internet which doesn’t work.

I was using Cox earlier but I experienced a lot of fluctuation. One of my friends suggested switching to Uverse. Now after 6 months of usage I must say it has the best internet service. Also they helped me to reduce Billing from $234 to $154. Very friendly customer service too.

This company has the most dishonest sales and customer service reps out there. They tell you one thing and when you look into the details of the contract, the price, data caps and terms are different than what you were just verbally quoted. When you try to speak to a manager, your call first goes offshore, the only way you can speak with someone you can understand is to say you want to cancel. That will get you in touch with someone in the US. But, that person will usually be very nice and say they will fix your issue and send you details of your conversation and never do so. Then you find out that they never did fix what they said they would.

Well I read a lot of the reviews. The funny thing is all good reviews were before the first of 2019. I've been with them for years now but lately I can't even pull up a Facebook page. My service is so slow. Went to their troubleshooting. Was told to download a speed tester. I did. Funny thing is all the sudden my phone service got a little faster and stayed that way for 12 hours then went back to the norm. Just frustrated with internet speeds they produce. I think they are telling you one thing and giving you another. They say speeds provided you can watch a movie At above 480i. Yeah right. I can't watch a film at all.

I got AT&T U-verse Internet and turns out it is extremely slow. I called ATT and they said they can't do anything about it. So I decide to cancel it and switch to Charter when ATT claims that we have a contract and I have to pay $180 for cancellation. I told them that when I signed up there wasn't a contract and I didn't sign any papers. They refused to cancel the fee and the manager was moody and rude. He doesn't know anything and refused to transfer me to someone else who can help. They created a contract out of nowhere and trying to steal money when they have no signed papers or any proof of a contract. I do not recommend ATT to anyone at all. I am canceling all my services with them.

My bill went up twice. Called to check when my promotions would end. When they told me when I called to see if I can get another promotion and they said yes and it would reflect on my next bill. My next bill was the same till the next month it went up double. When I called they said my promotion had ended. I informed them that's why I called before and they said I would be getting the same promotion for the next year. They didn't help me any because again I was told the next month it would reflect on my bill and now I'm being charged 3 times what I was paying. Spoke to a "manager" there and he told me the same crap and that it would reflect in 1 to 2 billing cycles but I wouldn't be credited the double and now triple payment that I have to pay. Not to mention I will be given a early cancellation fee if I leave before February 2020! I can't wait to leave and I DO NOT RECOMMEND THEM!

My box wouldn't connect and I called customer service and set up a technician to come out on Friday 1/25 between 4-6 (5 days after I was supposed to have service). I got a text confirmation stating it was scheduled for Thursday 1/24 so I tried to cancel online and couldn't. I spoke to Sheldon ** who stated twice that he rescheduled my appt to Friday 1/25.

The worst customer service ever. No one knows how to speak English. They can't explain why they keep cancelling your services. They like to take out extra money out your account for stuff you didn't ask for. Then they don't want to return your money back. No one in that company even supervisor knows how to send out a confirmation number via email. They like to hang up on people when you cancel your order or they hang up on you when you ask to speak to a supervisor. Don't ever do business with AT&T Uverse. They are so unprofessional. They like to change your installation day without any explanation or without getting a hold of you. They don't even deserve a half a star. Wish I could give them zero stars.

Given dial up internet when fiber optics was requested, took months and 5 technicians to hook up internet correctly in the meanwhile being charged for it, lied to by customer service that I could not be reimbursed for services never rendered. Every time I call I’m on hold and transferred to multiple departments and can count on at least two hours to get anything resolved, reps that can barely speak English, high pressure sales when calling for help. Set up with U-Verse when I asked for a standard landline, no dial tone once initiated, then asked to pay $50 upfront to correct the problem. No dial tone again after 1 week and then told my account showed no record of setting up phone services by one rep but then told I did have services by another and a technician would have to come out a second time. Never been so infuriated with a company in my life.

Ordered 3 weeks ago. Was lied about shipping, that took 10 days instead of 3. When I called they lied again. Said the next it'll arrive- it didn't until the 10 day. Then service was not on. Schedule a technician for 5 days later. On that day they kept text me that he will be late, and if I want to keep the app. This went on for 8.5 hours until they stopped texting me without cancelling or notification. They just didn't care. Called and rescheduled for 2 days later. Did anyone show up? Of course not. It was all a lie.

My husband and I purchased our first home that should have been one of the happiest days of our lives but, it turned into a disaster transferring all services from old to new address. AT&T/DIRECTV is the first disaster that I’m giving a review for today. The first problem was the day that we agreed on for the transfer of service nobody showed up. Here’s why, they sent a representative to scam us into adding more services. A man who I thought was here to turn services on like he said but, he was there to convince me to trade in our phones from Sprint to AT&T and he’ll give us newer phones pay Sprint to end contract and, give the best monthly rates for two phone lines packages.

They are the worst company I have ever dealt with. I had them for 8 years and they were good for about 3 then kept raising my bill when I signed a 2 year deal. They are very rude and the worst customer service I have ever dealt with. They told me to get service elsewhere. They did not care after 8 years and never been late. I would urge anyone to use anyone but ATT. Absolutely the worst cable and internet and phone company I have ever dealt with.

The City of Orlando put me in contact with the correct person and after a year, the issue was promptly resolved.

Switched to AT&T fiber optic Internet service in October 2016. Installers were inept, this was relatively new to them. Took several days to run the line. Service was okay, until a neighbor had their service installed, resulting in disrupted service to us - twice! They were also very sloppy in running the line in the basement and burying the part outside the house. These cables were buried too shallow, just below the sod and in some places were exposed. I asked them why they bothered to have flags dropped in the yard to mark existing underground pipes and cables if they were going to do such a shallow (shoddy) job on burying the lines.

I called an agent and chose the $119.99 bundle as seen on TV. We needed one extra box for $10, which would be $129.99 plus taxes. It is now $159.19 because we have TWO extra boxes (we don`t). They also said they have no idea of any promotion for $119.99. This "promotion" is supposed to be good for a year but my next month's bill is projected at $170.00. I have no idea what is going on here. We NEVER signed a contract and anyone I`ve talked to say they have "no record" of the conversation. Wish I could find another option. They basically said what I heard was not available "at this time"... Make sure you get a contract with a real live person or they will screw you.

I moved from AT&T to Spectrum as my monthly bill went up by $100 plus as my 2 year fixed price contract ran out. Spectrum offered me a better deal start. I asked AT&T to match but they could care less and did nothing. I moved over to Spectrum on December 23, 2018 but AT&T kept billing me until Jan 11th 2019 because I had not notified them. Customer service associate was rude and inflexible. I am never going back to AT&T ever again. I have used AT&T over 20 plus years. They used to be good but no longer.

I had AT&T about 2 years. I had added WiFi and DirecTV shortly after having the phone. Then I was moving so I called, canceled and paid it off and sent back the stuff. Easy peasy. I recently moved to a home and was in the process of combing my bill with my boyfriend. Had problems so waited and I had been paying 115 a month. Paid my current bill for 120 and then am not getting charged for another account that is 97! So calling and they just now after a year deunified my account and have been overcharging me and I got hung up on during a call figuring this all out. I just want my money I have been overpaying and what I just paid back since I owe different! Horrible customer service and no communication!

I, had four other services before AT&T Uverse. Cox (the worst), Daniels (pretty good but acquired by some big one) and two others; all bad, expensive, NO customer service, all services bundled with things I don't want. Finally tried AT&T Uverse. Customer service: Excellent, I get through to a human quickly fast; Equipment repair, 24/7 (almost), quick, friendly, so, so fast. A new box in hours, good, nay excellent and friendly techs. Service; near perfect, good service packages, cheap, no pressure. Cable as it should be. I always recommend to friends.

My bundle expired. I was in November. Received bill $228.00. Called customer service. Talked to John from Reno Nevada. I asked him for credit for that month but he did not accept it. I paid that month full price and changed package. Cut home phone, and changed cable to Uverse 200 and same internet. John from Reno told me my bill will be $130.00. Well December and January bill is coming with $228.00. ATT did not process my change package request. I am stressed out because they do not want to change cost. I called customer service. Stayed on line from 6:16pm to 7:25pm with Jamison from Las Vegas to have respond that they will call me in 24-48 hours because of issue occurrence.

Internet and phones went down. We have a medical compromise child and need our phone lines and it to be fixed. We made an Appointment for the next morning and no one ever showed up. We called on phone for 4 hours trying to escalate issue and every customer service rep gave us a different excuse to why they did not show up. But still would not send someone out the same day to fix the problem. It was one of the most horrible experience I have ever encountered. And they were so rude to top it off! We will stop our services and move on to another carrier. Horrible.

I got bombarded by a worker at Costco who told me I could switch my cable and internet provider to DirecTV/AT&T and save so much money. I signed up and verified that I would be able to cancel if my husband disagreed. We decided to cancel. I canceled both installations 5 days ahead of time. Well the internet people installer came to install anyway. They did not ring the bell, just proceeded to dig a hole in my yard and run 200 ft of cable all around my house. I finally saw them and went and told them I canceled the order. They left and would not remove the cable. I called three times and was told I had to remove myself at my own expense because I canceled. After this display of customer service I would never use AT&T. Total crooks.

I would never recommend AT&T to anyone! This company has screwed my boyfriend and I over twice now! Just recently they quoted us a certain billing cycle for TV/Internet (when we went to sign up) and because we were tight on money we said okay we'll give them one more chance. Go to find out the policy had changed and now they won’t honor the original quote. We're always one month behind, since we're living paycheck to paycheck and cannot make up that messed up billing cycle, and they threaten to suspend our account each month then one month even charged us a restoral fee when I made a payment arrangement.

I had AT&T Uverse for 5 months now & when I say they had to come out 3 times to fix my TVs (once they had to replace the equipment) I'm sitting here right now & can't watch tv & when you call you have to wait 2 to 3 days before someone comes out to fix the problem. But they faithfully take the money out of my account on the 22nd of each month & the payments have yet to be the same price since I haven't added anything nor taken anything off... I can't wait until I can get rid of them.

I have AT&T Uverse. Absolutely loved it years ago when we lived in Ashwaubenon. I now live in Howard. My service is horrible. Both internet and cable tv. Constantly cutting out or buffering. TV wireless thingy always needs to be rebooted! I hate it and I am stuck in a contract!

AT&T has to be the worst out there, but I can't afford to switch. They are expensive, their customer service is horrible, the service on the second box cuts out all the time and they try to rip you off at every turn. They tried to charge me for trying out their wireless home phone when I decided it was terrible and went back to their digital home phone. They tried to charge me $200 for cancellation when all I did was switch back. I was still their customer so I didn't leave the company but still they tried to charge me. Took me 6 months to get them to reverse that charge. Horrible. Simply horrible.

On 10/1/18 a tech came out to our home to reconnect our 2-wire & up-date our equipment. Great. Later that day, I came home from my office but needed to jump on my laptop to complete a few things, so I connected to the internet & attempted to connect to my work VPN. Keep in mind, I had been able to do this - with no problems - for over a year (since I began this job). I got an error message saying I couldn’t connect to the VPN. Tried again. Nope. I g-chatted a co-worker who was still in the office to ask if the remote server was down. Nope. The next day I reached out to the tech & his supervisor to get them to come back & fix the problem. I also got on the phone with Tech Support. After a long hold time & several re-boots & re-starts... still didn’t work. The next day my company’s IT Support did a full diagnostic & determined that it was not a problem with my laptop or the VPN.

We were loyal and stayed with them after the two year contract and ended up having to contact their headquarters in order to get the price back down within reason. If they want your business, then why not offer discounts to the customers you already have. We have problem with reception during weather events.

Too expensive. GRANTED we have a landline instead of Skype or some other computer generated phone. Granted we have cable instead of subscribing to Amazon or some other Hulu, Netflix, etc, etc, etc. Still too expensive and once a year we negotiate a lower, but still lousy rate. Can't call CS, need to call the executive CS number as regular CS does nothing at all.

Intermittent outages for no reason. Expensive. Terrible, scripted, overseas customer support. Takes hours sometimes for resolution. Try to work with repairman in your neighborhood directly.

charge me $50 + dollars for trying to work out their problem. When they finally got it partially back it is really messed up. I have to go through a maze to get to my email. I have not called them back because I will have to allow hours to try to get an answer. When I do finally get someone, they can hardly speak English so I spend so much time asking what they said. Then, they don't seem to know what to do.

Recently moved and ordered AT&T Internet and Uverse. Package deal included HBO/CINEMAX that we didn't want but salesperson kept pushing me. Said, "Fine, cancel it in 3 months." Well, my bad. They didn't and I called to cancel and they were disconnected. Said the bill was ready to mail so too late to change the amount. K, can live with that. However, just got off my 4th phone call on our new bill and, voila, still being charged. Told we must pay it and qqq! Our refund will be on our next bill.

Every year I go through hell with a bump in price... not a bump, a giant jump! This is for absolutely no reason, I don't get better service or new equipment. Just a huge spike in price ~ $140/month to $230/month. This last go round took 4 attempts to actually get a deal done. The first 3 tries, they kept giving me lower tier packages & raising the price. Horrible service & horrible customer service until you get to "The Loyalty Specialist". I really hope we get more choices for competition in the future!

They give new customers a better deal than their Loyal customers. When you call the support hotline you get to talk to a foreigner that you cant understand, so it takes more time and patience on your part to get it working again. Also they package the different channels in such a way that if you want say a outdoor channel O.D.N. you have to purchase the most expensive plan.

This service is terrible. Freezes every 15 minutes and doesn't show clear when it actually comes on. I absolutely hate this service. The customer service is terrible. Save your money for a better company... I will be getting a new service next month... Since we got the service we had nothing but problems and lies about our bill... Dropping them immediately. If I could give zero stars I would.

I have internet and phone (VOIP) from AT&T. I live in a small town in a rural area and they are the only provider (I don't want satellite) available to me. I am near the maximum distance for DSL and get a slower rate because of that. The service drops off daily and sometimes every few minutes. It used to be significantly worse until they replaced the MODEM/router on my end. Now it is at least usable most of the time. They are providing and I pay for 5 Mbps service and I've seen it at 2 Mbps at times. Usually the service will drop for a few minutes and other times for a few hours.

My family and I have been AT&T customers for a long period of time. However, over the last 12 months we have had an issue with our U-verse and Internet service that has not been resolved. First of all our U-verse service horrible due to it freezing 3-4 times a day. We have called it into customer service. They send out a technician who has basically told us, "It was wired, you need a new box or modem, it is the cabling outside." Bottom line it still hasn’t been fixed and still freezes 3-4 times a day. Second, our internet service has not been the best. We called and complained of how slow the speed was and were told we needed to increase the bandwidth which would increase the speed.

AT&T has never honored the agreement made two years ago. They never repaid us when we gave them our older phones and switched all services to AT&T. NUMEROUS attempts to retrieve money due us have been unsuccessful. The WiFi Service in our home seldom works resulting in us not being able to stream shows or use our DirecTV features. We plan to discontinue services and look for an honest and effective company(ies) to provide services as promised. AT&T IS NEITHER TRUSTWORTHY OR DEPENDABLE. CUSTOMER SERVICE IS INFERIOR as well. I urge you to avoid AT&T services. They are not the company they were a decade ago.

Outside of the escalating price, I'm satisfied. If they jack me up again, I'm putting an aerial up on the roof. I do need internet service or else I'd do it now. I only use a few of the myriad of channels they give me.

The problem started when I tried to access a website and kept getting the following error message: "The connection has timed out". I checked online to see if it was down or not and all of them reported it was up and running. I tried the website again and I still got the same error. I tested it again using an online VPN and I was able to access it. The website I was trying to access was an online conversion for html and pdf files.

Too expensive. I only want the internet but I got stuck in a contract. The limited tv I have is way overpriced. And the tv I get with antenna is clearer.

I have had many, DISH, DIRECTV and AT&T U-VERSE. All are overpriced and only aim to get my money. They all stink as to reliability, selection and the failure to assist disabled veterans. All do not honor Americans who have given them the ability to make their millions!

The high cost, inability to choose packages that meet your needs, constant rate increases, and the slowing of speeds are making me seriously consider cutting the cord. AT&T’s deceptive business practices and lobbying against Net Neutrality are inexcusable.

About 3 months ago our Uverse TV had a problem with freezing and we had to reboot over and over. We finally called into Tech. Support after trying to resolve this on our own, and was told they would send us a DVR box to try and see if that would resolve the issue. Unfortunately it did not. We called in again and was told they would send us a Router. We did receive new router and so far it has fixed the issue. The first representative we spoke with gave us a case number and said to call back after corrected to receive credits. When I called they advised me the ONLY credit they could offer was $25. They also said if wanted cheaper service she could change us to DirecTV or they would help us cancel services.

Looking for alternative, but I do not want to re-wire my home. I think most cable companies offer similar products... many channels included and counted towards your package are infomercial or shopping channels. Premium networks show the same movies over and over... not much value.

Our internet and cable went out on a Sunday. We were told that someone was already out fixing it and would be working on Monday. Monday we were told Tuesday. Tuesday we were told maybe by Friday. Horrible experience when you have a little child and also run 2 businesses out of your home. Have not been able to work without internet. Not to mention feel so out of touch without being able to check the weather or watch the news. I am paying good money for service that I don't get.

I called to have my equipment upgraded, I was told that someone would call me back the next day to schedule a time for a technician to come out to complete the job. No one called so two days later I called them back. There had been no order put in for the upgrade, so we scheduled for Dec. 3, 2018. They called after the 4 window that should have arrived and said the tech did not have the equipment so we rescheduled for Dec. 10th. On this date, and again after the 4 hour window they had told me they would arrive they called and said they could not come because the tech didn’t have the correct equipment.

We have had 3 technicians out in the past month during our first month of service and experienced an entire week of no service due to their availability. We will be immediately shopping and returning to Comcast. DO NOT use their service - terrible!!!

After three months and 6 service calls, I still do not have good service. We had to disconnect the wireless TV equipment as it did not work at all. Now we just have internet and it is spotty at best. The billing has been WRONG EVERY MONTH. By wrong, I mean that it is different than they quote. They constantly apologize and tell me what they are doing to fix it but then when I call again to verify or look at the bills it makes no sense. Right now I am 38:26 into a call to get the bill fixed again. Now I am 48 minutes into the call.

Watching U-Verse on my Laptop or Desktop computer. When we first got U-verse it was no problem, I had all access, Could watch any channel or On Demand Movies Free or Pay. Now I can't get anything at all, what happen? Paying all this money for U-Verse and they take away U-verse from my Desktop/laptop. That's Not right. Thinking about changing.

I spent over 3 hours on the phone with AT&T this week and was not able to get anything accomplished due to the incompetence of the customer service associates they employ. At&t had me lift a freeze off of my credit with the wrong company (I was told Experian and it is Equifax) and when I called back it was handled as if it was no big deal. So now I'm supposed to contact Equifax to have them lift my freeze after I had it done with Experian already. When I requested a manager I was told that because it is the weekend there are no managers working. I find it hard to believe that a company as large as AT&T would have such lack of concern for the way consumers personal information is handled. I am already not comfortable with providing my SSN but had to provide it twice because I was given the wrong information. And when I tried to get the service a second time I was told the freeze was still showing.

For the years I have being having ATT U-verse I being having problem with internet cutting in and out a lot at time. I can't have a Conversation on the phone because the internet go in and out. Why using the phone and at time it get go in and out. Many tech have try to get it right but it just not working right. I will be Afraid to use the phone on a 911 call due to it may cut out why talking are why make the call.

Internet is constantly dropping, and never is at the advertised speed I am paying for. I went to upgrade to Internet 25 from Internet 18 in hopes that would help the situation. I had a tech scheduled to come do the install today, and they didn't show up. No call, nothing. I contacted customer support and they stated the earliest they can be out is three days from now... I took the day off work so I could be present, as they requested. So fed up with this company, but they have a monopoly in the area and there are no other options!

I've had At&t Uverse Internet for years at my apartment, upload speeds have always been dreadfully slow, despite being in a good service area, (turning in photo projects sometimes takes hours). Anyways, I'm moving in with my fiancee, who already has a provider (and takes at most 15 mins to upload large projects). I call to cancel service and of course they want me to transfer the service, no thanks just cancel it please. The customer support agent tells me I will be charged a cancellation fee if they can provide service to the new address and I opt not to transfer it. Can they have the address, I told them I didn't want to give them the new address because I didn't want sales mailers. Then they said if I didn't give them the address a cancellation fee is mandatory. Of course that is total BS, they are trying to scare people.

We have had AT&T for our internet for almost 4 years now. Though not by choice. As renters we are subject to whatever internet our building is wired for and unfortunately that has been AT&T in every building we have been in. I REALLY don't like how that works. It takes away consumer freedoms and smells of mini monopolies. So we are stuck paying for service that is slow and that's the only reliable part of the service. You can count on it dropping out or dipping in speed daily. Too much to count. We have called multiple times throughout the years and the funny thing is the service and connection always improves for a short time but then goes back to the old slow and dropping connection it was. THEN when you call they always want to charge you more for "faster" internet. As if that's going to change the drops in connection and at this point I don't believe it would change the speed either. It hasn't so far.

Have been with AT&T Internet services for over a year. The only thing available in my area is DSL and nothing else unless I go cable. The download speed is only 4.9mbps and the upload speed is 0.7 mbs. Try and get a hold of billing or tech help and you should reserve about two hours as the phone numbers they give you are always wrong. Today I received three bills; one for my usual $41.00, then another for $47.51, and a third for $51.00. I should be paying only $41.00 unless I go over gigabytes then another $10.00 is added, but that seldom occurs.

Here is my letter to John Donavan, ATT CEO. Two weeks later I get a limp email from a fellow by the name of Henn who claims to be in some department in Dallas and he is the one to answer and correct any problems. He gave me a phone # and told me to leave a message and he would get back to me, of course, at his convenience. I responded to his email giving him a time frame to call me. Zero response. Within the week I will have service other than ATT even with the gross inconvenience of redoing all my established emails etc. To those considering ATT, my advice, run!!! They lie, mislead, have mostly Indians who don't speak nor understand English well trying to schedule fixes for your problem(s) and it seems to never work out. If you are prepared for one to three weeks waits for service welcome to ATT.

I reported trouble w/ my TV Uverse and was scheduled an appointment for a technician to come to my home to repair network problem. The appointment was scheduled for Thursday, 11/15 between 8am-12noon and I received a text confirmation on Wed evening. I called AT&T at 10:29 on Thurs and was told the technician would be at my home by noon. Technician NEVER SHOWED UP. After another lengthy phone conversation with AT&T my appt was rescheduled for TOMORROW between 8-12. This is so unprofessional, unacceptable and unreasonable!!!! AT&T has lost my trust, my business & my respect as they have totally disappointed me as a customer service business????

I called to get an appt to have new service installed in a new room in my house. 29 mins later, and after being transferred 5 times, I finally got to someone who I could barely understand to get an appointment. Customers mean nothing to AT&T. Your customer service sucks. I'm trying to get more equipment to service a new TV and give you even more of my hard earned money and I am treated like as hot potato. My advice to anyone considering AT&T for any kind of service... Run to another company. Don’t walk. Get as far away from AT&T as possible. You'll thank me later.

I live in a condo and they just do AT&T. The internet here is awful, at night time is even worse. Seems to be normal to deliver a poor internet service over here because is the same thing with my neighbors.

October 7, 2018. It will take a lot for me to ever reconsider using AT&T again. I have given the benefit of the doubt for years on the lack of professionalism and accuracy/consistency with their efforts. And when I move off my parent’s phone plan, I will NOT be choosing AT&T. July 2017 moved into my apartment and signed up for AT&T's internet only. Used it for the year and had no issues. May 2018 called to inform AT&T that in July, I will be moving out of my apartment and into a new home. This time I wanted to have 2 TVs (1 DVR) and internet. Picked my packages and scheduled my installation date.

On Oct. 30, 2018, I called AT&T to cancel my Internet and DirecTV bundle. I spoke with Johnathan and after numerous questions and answers he said he cancelled the service on both and gave me a confirmation number. I also returned all the equipment through UPS, as instructed by Johnathan. Today, Nov 7th, I decided to check my account to see that it was closed. To my surprise, my account was still open and my Internet and DirecTV were still showing as active.

For 5 years I had ATT Uverse internet on the 12MB/s package (that's the highest speed available at my address). Recently I noticed speed decreases and I find out that Uverse changed my package without me asking. I had 4 different service technicians come out over a 2 week period and the only answer they could find was "your speed package was changed because you are too far from the junction box." So now, after pulling the full speed of the plan I pay for 5 years I am no longer able to get that package because "you were never able to get that speed." Except I was... I did it for 5 years. So I'm paying $62 for 6MB/s instead of $67 for 12MB/s.

I changed to the Uverse because of promises given on billing and services provided. Every month I got a extra charge or they had put me on a trial thing I didn’t know and then I would get a 400 dollar bill. I would have to call that would be nice fix it and then again next month it would happen again. I dropped them sent their stuff back. They will not come get Dish off your house. They are ugly and then send a crazy bill which I paid. One year later I’m getting a collection co call me. That’s BS. Be smart. Get a Roku or Firestick and basic cable. It won’t crap out with weather... and it about 40 per month all in. No games like these people. I’ll tell everybody I know and I’m in a high customer based job. They suck.

I wish I could give a negative star. I changed from Comcast to AT&T Cable because they promised me over and over that it was a 2 year agreement. The first year it was $78 per month, but starting the 13th month it was $113. I asked them over and over that it was a 2 year program and they lied to me. I will NEVER do business with AT&T again. And you should never do business with a dirty, low down company that doesn't keep their word.

I was supposed to be transferred to the Customer Loyalty department for Unified Billing. I was transferred to the regular billing department, then transferred to the Sales department, then transferred to the customer loyalty department for internet, then transferred to the regular customer loyalty department, then transferred to Unified billing department, then FINALLY transferred to the customer loyalty department for Unified Billing.

I have had the option for no paper bill and automatic payments since I signed up for the service. I've gotten a paper bill every month. Called 3 months in a row, over 2 hours on the phone, just got another bill in the mail. The internet has been reliable and coverage is great over my condo, but I HATE getting a paper bill, and I do not understand why they insist on sending me one. The settings on my account are for no paper, multiple customer service representatives and supervisors have assured me I'll get no more bills, and yet I still get a paper bill. If it wasn't for the fact that Cox Internet sends me even MORE paper in multiple ads every week. I'd transfer, but my policy is that if you send me paper over and over again, I don't want your service. But I need internet for work and gaming. I cannot wait until a third option opens up.

You Are Now Part of AT&T. Thanks... I speak sarcasm so I am angry and I NEVER write reviews as a personal policy. It’s a waste of precious time. I even resent the compulsion to write this one. The short of it is that we had a wind storm and that was 4 days ago. Still no internet. 6 phone calls on our part and a couple text and a few phone calls back from them with promises lol because we got nothing. I live near Pasadena Ca. It’s not as if we live in the middle of nowhere. Boy when they want to lay cable or sell you something they canvas like mad. They had numerous people walking through the neighborhood at dinner time knocking on everyone’s door. Now it’s a ghost town. Give me a break! Also, I have nothing against folks from other places but when you call for help you get connected to robotic style people offshore who do not get paid enough to give a damn.

My husband purchase this service last week and ever since then the internet goes out every single day for about 15 minutes every hour on the hour. This service sucks. I should have stayed with Charter Spectrum because this is ridiculous and don't let it go out while you playing a game starts circling around then comes back in but all day and night it keeps going out. I repeat do not use AT&T U-verse. The service sucks. Should be free service since it has so many problems.

I was calling to cancel my DirecTV. The representative that I was finally transferred to was a young, aggressive salesperson. I was being offered all three services for $135 a month. It was all supposed to run off of my phone, with a Sim chip they would send out. I had seen some bad reviews on AT&T previously and was very skeptical. I was on the phone at least for an hour, and was being badgered most of that time. I could not find online reviews easily; all the searches were sites for selling their bundles. I finally landed on the Consumer Affairs site and could see all the terrible reviews on their customer service. I decided you get what you pay for; and what if I lost my phone? I would have no internet or TV! I agree, the customer service just trying to get someone to cancel my TV service was bad; I got transferred all around. I just don't trust them! Thank you all for your previous comments - you saved me from getting more involved with this conglomerate!

This is a unified billing account which means the all the accounts are linked - wireless, landline, Uverse, and internet. I have been on the phone for over 5 hours and transferred to 9 different customer services agents between the Att customer service, the Unified Customer service, the Loyalty Department, and Fraud Department. No one can pull the account information up, or provide accurate information regarding account, charging for a new line instead of the upgrade. This is a $400.00 monthly account with this level of inaccurate and unsupportive service. Do not sign up with ATT. It is not worth the headache.

I moved to Nashville into an apartment complex that had a group rate with AT&T Uverse so coverage through them was required. Once moved in, I called to set up an appointment to have them set up whatever came with the flat rate I paid my landlord since my apartment wasn’t tv or internet ready. On July 5th, they said the soonest appointment was the 23rd so naturally I agreed, then called back to try and reschedule. The soonest they now claimed was the 11th which was infinitely better so I let it be. The 11th came and my appointment get canceled due to “facility issues” that no one could explain. They rescheduled for 7/19 but the same thing happened again.

I contacted AT&T to start internet service. I sign a contract by phone with a representative who sold be a internet contract of 40 Mb speed for 40$ per month. Installation was schedule approx. one week after I signed the contract, which I would not define quick. When the technician came he told that he was supposed to install the 5 Mb speed (WHAT?) and that my area was not covered by the 40 Mb speed, but I could have got max. 10 Mb for 40$ per month. Since I work from home and I was urgently in need of internet I let him install it (BIG MISTAKE), but the same day I looked for a contract with another provider.

I prepaid my wireless account for the year $1100 dollars. We tried to add Uverse, but the installer could not install due to a low ceiling, back to just Wireless. Uverse holds 680 credit. Still waiting for check after 70 days.

Had a terrible experience getting internet installed. Very rude and difficult customer service even around something as simple as getting both my husband's name and my name both on the service account. Every phone call about anything takes hours and is confusing as systems between their services are not integrated well. Once my contract expired, I called to see what they could do to pricing. My cost for the same service was going to increase by $75 per month.

My girlfriend and I signed up for an internet/tv combo. We were told after promotions that we would be charged $67 each month after promotions. We just received our first bill which was $104. I tried to call and understand the reasoning and the woman on the phone was rude, misinformed, and could hardly speak English. This company is complete ** and I don't recommend it to anyone. They give false advertisements only to change price. Absolutely trash. We will never be doing another service with AT&T.

We had just moved to our home and called ATT Uverse to get internet service. We were told we would have to wait 3 wks for the install. I had my son come over the intended day and waited. Installer showed up but never knocked or rang the doorbell. I called the installer 6 times no answer. I was on the phone with ATT for 5 hours and a manager assured me that there would be someone at our house for install that day. No one showed and after being placed on hold for an hour was told that there was an “issue” with our outside equipment and an engineer would contact me. Terrible service! I told them I guess they don’t want new clients. They do nothing to accommodate their customers and everything to frustrate.

My name is Orlando ** and my wife's is Isis ** who is the owner of the account **. Following the advice of Mr. ** ** we switched our services to Directv under the premises that it was going to be faster and cheaper. What a scam... this system is full of crap and for three months we suffered using it. On May 7 we decided to drop it and go back to AT&T Uverse and after being postponed the installation of this service until today Sept 30 Sunday that we were promised to have an installer here from 9 to 11. At 12 pm we called your representative and he told us that the order has not been placed...

Anyone having problems with AT&T can contact the Federal Trade Commission at 877-382-4357, the Federal Communication Commission at 888-225-5322 and/or the Better Business Bureau at 703-276-0100. My mother worked for and retired from AT&T after 30 years service. They have had AT&T service for 63 years. My 84-year-old father lost his phone and instead of suspending service they disconnected his service and gave his number away they had since 1972. Family, friends, businesses, etc numbers all lost and they have no way of communicating. Shame on AT&T. I have a call into them but doubt it will change anything! My mother has passed away so there is no longer personal or business relationship with this company. Please read complaints before getting entangled with them.

After spending 5 hours - no exaggeration - on the phone with various AT&T agents I was able to access my account online to determine what kind of internet service I had. No one could tell me what kind of service I had until they could verify my account - and that took hours and hours. I then made an appointment for fiber optic. The appointment was from 11-1pm. No show. I took a vacation day. I asked if there was any way to contact the service truck and of course there was not. And of course there was no one else to talk to.

I lived in the same house for over 15 years and had AT&T internet for most of those years paying faithfully with automatic withdrawal. I decided to move closer to my work and had someone rent my house. I just wanted to transfer the service to his name so he could use the box I had and was already set. I filled out the online form, got a 4 digit code and he signed the transfer agreement online. I originally called. Somehow the transfer was cancelled, even though we were told the transfer would take effect in two weeks, so instead they just left the service on until they decided to disconnect it. I found out months later the service was cancelled.

I have been with AT&T since 2009 with Cell service, Internet and DirecTV off and on. First I had DirecTV and was told that I was in a 1 year contract and when I was moving my apartments they said it was a 2 year. I moved into an apartment that the balcony is facing north and therefore unable to get satellite. I called service and go the quote of $115.00 after all is said and done for both internet and TV so I got Uverse since it was the price I was currently paying with DirecTV and internet. It has been one of the worse experiences with AT&T yet. They first did not come out and install the TV. They said that they had a mass recall on their boxes (which was not on the web anywhere).

I contacted AT&T to try to get internet and tv on September 14th. I was informed at that time that I owed a balance and had to pay the balance before I received service. I told the representative that I would contact them on the 19th and pay the balance. In between that time I received an email notice that my credit had gone down. I check my credit and I saw that it went down 26pts due to AT&T credit check. I contacted AT&T on today and I had planned and they said that they had to run my credit again (which will cause it to go down another 26pts??). I was livid; only to be told that for some reason the system won't allow them to accept an online payment that I had to go into the store and pay cash.

At first I was excited that AT&T put fiber optic down our subdivision road. We signed up for service. Then we experienced the most unprofessional installation attempts any homeowner can imagine. The original crew put the fiber junction boxes on the wrong side of everyone’s house down Sedgewick Drive. They then came out and started trying to trench through the middle of 3 sides of the house. Their excuse: “It’s too expensive to go back and fix their original mistake “.

My DSL has been down for 3 weeks. Last Tuesday I had an appointment between 8-noon, and no one showed or called. After 2:30 that same day, I reached a live human, and he said it showed my appt. canceled but gave no reason. He set up another appt. 10 days in the future, which I blew a gasket over. So, I got an appt. 7 days out... wow. Then the tech was set between 8 - noon, didn't get there till 4:30 pm. Couldn't fix it, didn't know what was wrong. At 7:30 he left and said the CO (Central Office) had to change some settings - he had connected me to a new pair.

To start, I had AT&T DirecTV - which I was unknowingly in a two year contract that we then moved and I literally couldn't keep it. So the first month was rough because I was promised a deal that I would get my early termination fee back because I was still with AT&T. This was a 3 month process filled with me being told several different things. After this was FINALLY over, we go to move again when our contract is up. All went smoothly, we did the easy return with UPS and it seemed like we were done. Some 2 months later, fast-forwarding to now, we get a bill for $498 for "missing" equipment stating that we will be automatically charged on the 16th with the credit card on file. Not only did we get automatically charged several days early (September 3rd, only a few days after receiving said bill), but it will now take 2-3 weeks to get it back. I consider this fraud and stealing essentially.

They do not care if you miss work repeatedly. All at tech support have the same first name mainly Mark. No last name or extension. They are global and say there are many agents so you stay on the phone two hours at a time. I have all my phone calls recorded and then they tell me that I can't get service at my home today after I leave work because I was told on two appointments that they were coming to install my internet today and then I called to see where the tech was and oh they dropped the order because you can't get internet service at your location when it was less than 150 feet next door and not even that in front at my son's home that runs off the cable in front of my home.

They offered a promotion to buy 1 iPhone 8 and get one free if you sign up for Uverse TV. After I signed up for 1 Year contract with Uverse, they would not honor the promotion on 2 lines. I had one line fully paid for an unlocked. When I asked to cancel the line that was unlocked, they would not let me cancel the line. I then just wanted out of this situation so I paid in full for 2 phones plus one was already paid for in full. After I paid for the phones, they let me cancel the lines, so I have no service, but they kept the phones locked. To this date, they would not unlock the phones and would not let me carry over to another provider. They would not address the situation. Furthermore, I am still stuck with a 1 year Uverse contract that they also won't let me cancel. I am pretty sure this is all illegal. What recourse do I have?

I've had AT&T's wireless internet in my home for over six years, and it finally is working up to expectations. For years, I would have intermittent connectivity issues where we'd lose our internet connection and the router would take 3-5 minutes to reboot. This made for a terrible experience as I was trying to conduct business from my home. I called Support several times per year and received a variety of answers, from moving nearby electrical components to being told I had too many devices connected to the wifi. Many times it required sending a technician out. Sometimes the internet worked okay for a little while after a technician's visit, but the connectivity issues would always return. I had five technicians out in the past year, and each one attempted a different fix. Finally, the last guy realized the port was bad and swapped it out. The internet has worked flawlessly in the two months since then, just as I had always hoped it would!

We switched to AT&T Uverse because of their promises of faster this and that. I have had it for less than 3 months and we've had 2 equipment changes and it still is not working properly. DO NOT USE AT&T UVERSE! Also, my bill is just going up and up each month. AT&T UVERSE is the biggest scam going. DO NOT GET IT. I tried to give them no stars, but you have to give it at least one. :/

After nearly 3 years of HORRIBLE service and paying $135 per MONTH for 5MBPS down/up (or less, and many times 1mbps), and two technicians later, the final conclusion from the second tech was that we need to run on 5GHz in lieu of the standard 2.5GHz. Although the speed increase significantly, none of our machinery (printers, scanners, fax) would run. The technicians decided to tell us about a data package ATT had been running through u-verse for a few years - fiber optics - which promised a speed of 100MBPS down and I believe 50MBPS up for ONLY $40 per month. The technician was very HUSH about it, and told us to keep the two accounts under wraps until their work had concluded. VERY SNEAKY internal workings.

After suddenly not being able to connect to the Internet, we called AT&T Customer Service, and our call was routed to India. The technician attempted to be helpful, but after an hour on the phone spent troubleshooting, he determined that we needed a new modem. This was on a Thursday. We were told that a new modem would be sent but would not arrive until the following Tuesday. This was not acceptable because our business relies on us being online on a daily basis.

Every single month I have to call customer service for service interruption since there are always issues on their end. Spend hours being transferred from department to department and always answering the identification answers prior to explaining again what my main issue is. Most of the time, they just end up hanging up on me. I have been calling them every other month for the last 5 years due to service interruption. Too bad my apartments have contract with them. I am seriously going to move out just to escape from dealing with AT&T. The one company I truly hate with passion.

Called AT&T for TV & Internet Services and they told me they can give me a special for internet and TV. Internet and 3 receivers for $70, sounded too good to be true. On the day of installation the tech calls me and I ask him to confirm about the services and amount before installation, the tech called me back and told me that it's going to be more than $110+tax+ fees.I go ahead and advise the tech to install the internet only. After 10 minutes a AT&T sales rep pulls up on my driveway, Timothy and he proceeds to explain to me about the billing and TV services of which I asked him about the promotion that they offered to give me and if it was true (Internet and 3 receivers for $70). He said it was true and that's what they had scheduled the installation for.

Called AT&T for TV & Internet Services and they told me they can give me a special for internet and TV. Internet and 3 receivers for $70, sounded too good to be true. On the day of installation the tech calls me and I ask him to confirm about the services and amount before installation, the tech called me back and told me that it's going to be more than $110+tax+ fees. I go ahead and advise the tech to install the internet only. After 10 minutes a AT&T sales rep pulls up on my driveway, Timothy and he proceeds to explain to me about the billing and TV services of which I asked him about the promotion that they offered to give me and if it was true (Internet and 3 receivers for $70). He said it was true and that's what they had scheduled the installation for. I told him that I had talked to the tech and only advised him to install the internet because of the amount he had quoted and said $110+.

I had been looking for an alternative to my cable which is very expensive. I had actually called AT&T to fix something on my wireless bill and was given the schpiel about Uverse. It seemed like a good deal but I told them I only really watch Cardinals baseball games and was assured they were available in my area. Comes installation day and the guy gets it all set up and I start looking for the day’s Cardinals game. I find the channel but it says I’m not subscribed to it. I call customer service and they tell me the channel is blocked out in my area. WHY DIDNT YOU KNOW THAT WHEN I ORDERED IT? I am so pissed I told them I didn’t want it and was not going pay them one cent for being lied to. Had to take it to a UPS store to ship it back after the AT&T store said they don’t take equipment back. Just don’t lie to your customers, it’s not good for business.

All I wanted to do was to set up wifi in my new apartment. I called the number. First thing, I got a robotic voice that had me wait for 5 minutes. Then I had a real person from India. The guy was terrible. I had to spell out Little Rock and I said AR for the state. I also had to spell my name and email out about 5 times before he could finally get it right. I was very clear this entire time.

I had installed the AT&T gigabyte internet service. Once the service is up, the speed is excellent. However, I would say that AT&T has the worst service of all the companies I have dealt with in my life. It is just a mess. Every time I need to call in for a service, I was being transferred from one department to another and nobody is able to have the job done. It is just absolutely a mess!

We switched from our local cable provider to DirecTV 4 years ago and for the most part it worked great, except for the awful On Demand service, which they've admitted is pretty awful but thanks to devices like Roku it's becoming more and more of a moot point every day. Fast forward to AT&T acquiring them and it's gone downhill fast.

The work I do requires I upload large files (more often than not over 6 GB) on a daily basis. I've run innumerable speed tests from a variety of speed test services at various times throughout the day and night and I constantly have a download speed of 23.6 mbps and an upload speed of 1.4 mbps. Think about that for a moment. 23.6 mbps down and 1.4 mbps up. That's horrid. No, that's disgusting. That's unacceptable by anyone's standards, regardless of who and where you are.

I just recently bundled with AT&T for an internet plan. The representative asked me if he can pull my credit, and I said, "No." They pulled my credit anyway! Two months later I called to move my services to my new address and this time they didn't even ask if they can pull my credit, and they still did! Both times AT&T did an unauthorized hard inquiry. I have spent literally hours on the phone with different managers and departments but no one will help me. I have disputed them both with Equifax but they say AT&T has to send them a request for removal.

When I first got the service it was ok. Customer service was nice. They always read the terms and agreements really fast though, so you can't understand what was said. I even asked them to slow down and they still read it fast just so you can agree to some **. I wouldn't recommend this service to anyone just for cable. My bill is always over a hundred dollar. I can't wait for this agreement to be over. I've called plenty of times to get my bill lowered and they said they had no discounts but then all of a sudden it was a 40 dollar discount to loyal customers that has been there for over a year. Well I've been there over a year but yet I was still calling for discounts they constantly said they didn't have... I will never get AT&T anything after this.

Have multiple accounts separate address for service between DirecTV and AT&T. The services are crossed with one another. When calling DirecTV no one speak English and on that side of the bill it will show bill paid. Have different account numbers, but they all show same address billed with different account numbers. Once they figured out their own mistakes after months then it's the customer fault. No one take notes, transferred from person to person. No one takes responsibility. The service dsc for 2 days then end up charging 4 months. I didn't want that on my credit, had the service for 9 years phones, different home locations after being a loyal customers you would have thought some type arrangement would be made. They took $400.00 plus dollar payment, didn't tell me re-enrollment required, cell phone 5 days past due and wanted another $160.00 paid before even thinking about let service continue.

I have spent over 7 hours on the same billing issue over the past month and a half, and cannot get my TV/internet bill straightened out. I spoke with AT&T billing dept both on the phone and via chat- they always say the same pre-written phrases such as "I can certainly help with that!" and they rarely can actually help. It has been so frustrating - I wish they had a physical place to go to discuss billing issues so that you felt like they were actually listening to the issues.

The AT&T customer service is pathetic. I requested that my Uverse TV + Internet service be moved because I was moving. The date of my move got changed, so I called them well before the scheduled disconnect/reconnect dates to have everything changed. They said it was all taken care of -- it wasn't. They cut off my service early. So in order to get it reconnected they wanted to run a credit check on me. I had the account with AT&T for over a year, paid everything on-time, and dealt with their error. Even so, there was nothing they could do. I spoke to a customer service manager (who wasn't even located in the US) and she said there was nothing she could do for me either. She apologized profusely for their error, but they still wanted to penalize me for their error. Take my advice: choose ANYONE else but AT&T.

July 29th, ordered internet and TV service. Installation set up 13 days later for August 11th. Come 3 days prior, cellphone blown with confirmations, which I replied "yes". Come installation day, same texts. Lo and behold, 8pm arrives, no installer. He had a date and left for the day. I was told that I could accept the following Tuesday. I was fuming, and to find out the price quoted for the bundle was wrong as well. I do now have the service, 3 days later and the bill arrives and it is due in 10 days. I will not be renewing this service and would not recommend it as well. Today, the internet won't turn on and I called customer service. Will be here next Wednesday and my bill is due. After spending hours and hours with people who do not speak English very well, I have decided that this America I live in pretty much sucks.

I waited a couple of years after they buried the Uverse fiber cables to switch. I had read a lot of bad reviews on the neighborhood site. In April 2018, a girl and a guy soliciting for AT&T (in a non-solicitation community - signs posted at every entrance) knocked on my door. They offered a promotion of $80/mo with an additional $10/mo discount for being a current AT&T wireless customer to switch from Spectrum ($100/mo). So, I decided to give it a shot. We scheduled installation for the coming Saturday between 9-11 am.

We have had AT&T Uverse for 3 years. It was pretty good at first: decent TV reception and channels, fast Internet service. In the past year, it’s gone downhill. Frequent loss of service. When we call and run through the hoops to qualify for a service tech, they do not show up. 3 days ago, a service tech was working on our neighbors’ connection. Within the hour, our service failed. Is that a coincidence? Or did someone mess up our line?

Wish I could give 0 stars because this is the WORST company I’ve ever dealt with in my life! They suck, customer service reps are idiots. RUN as fast as you can from this company! I tell everyone I know to NEVER do business with these **!

On May 8 2017 I was to have AT&T Fiber Internet installed at my home along with DirecTV. The AT&T installer came to my residence and informed me that it was impossible to connect Fiber to my home since they had no Fiber in the area and the standard connection was so poor that internet would not be usable. He apologized to me and told me that the AT&T sales department constantly sold services in our area that could not be installed and he had no control over it. He kindly canceled the install and service and canceled the DirecTV install.

I have had home internet service with AT&T since Jan. Every week at some point it has not worked. We have had service repaired, always outside the home, but it still keep happening. This time I have to wait 4 days for service. If I want to cancel now, I have to pay $75.00 to cancel a service I am not receiving. They are not keeping up with their end of the contract.

I've been a Uverse Internet Customer for 3 years. We just moved into our new home and before we did I contacted AT&T about moving our internet service. I was then told that the area wasn't serviceable. I questioned neighbor who to my surprise had the service themselves. After 13 different calls and different stories, I got nowhere. Finally went with another provider just so I'd have some service as we moved only to find out I was seeing about 4 AT&T wi-fi names listed with strong signal. I immediately called them and this time was told the area was serviceable but the cabinet was full. I was told a Tech would need to come out and check the accuracy of this and then get me in.

On July 9th, 2018 I spoke with a female representative from AT&T regarding their wireless internet plans. She stated that for 12 MB it would be $50 per month but included the fact that if I signed up for Auto Pay, I would receive $5 off my monthly bill, bringing my total monthly bill to $45 per month. I agreed and signed up for Auto Pay that day and gave my American Express account to be billed.

My neighbor two doors up the street added Uverse on Friday. I believe the contractor somehow disconnected my service. No internet, no television, basically revisiting the 70’s. Things happen, I get it. The problem comes when customer service says, "No one came. Review issue until Tuesday. It’s not the end of the world." Very poor response time to your customers. All due to a contractor. I run my business out of my home. This will cause me money as well as inconvenience.

I should have learned my lesson by now and ditched AT&T. I asked AT&T to port my business landline to a new AT&T mobile phone and they cut off my business internet in the process. I’ve spent a couple of hours today on at least a dozen phone calls and been passed from tech support to sales and back several times and it just gets worse every time I call. The last call I requested cancellation of service. Then an hour later I was emailed that a technician would come to my office in 7 days to fix my internet that isn’t broken but was remotely disconnected. Geniuses. Good riddance. Why there hasn’t been a class action suit for their disastrous “business” practices is beyond me.

I recently, March 2018, bought a house. Having been born and lived in Inner City Atlanta, I decided that the city's expenses were "more" than their worth. To keep on point, Xfinity. Their service was GREAT!!!! But, the price was WAYYYY too much! So, I paid them and patiently waited for Google Fiber!!! Had to give up my rental house and decided to settle down and just BUY MY OWN!!!! Google Fiber was not available and AT&T was the ONLY service available other than Xfinity. So I ordered it.

First off I don’t understand why AT&T get to treat people like they have lots of money. When I spoke to a customer service rep and they tell you one thing and I got name a conformation email about my bill. I call for my bill. When they tell you one thing and get your bill it be double that. And I don’t understand when they call. They say it’s been recorded but why they don’t see the notes that the person you spoke with on there and if they made any changes but I see it but they want to charge you for some that the other rep never said. They are a rip off. Pls someone do some.

What I don't understand is why AT&T is still in business in a capitalistic and democratic society. Isn't capitalism based on how well a company meets the needs of its customers? Isn't a democracy about fairness and equality? Perhaps this says something about where we are at in our social and political position of the 21st century and the lack of true capitalism and democracy. Putting all this aside my 3 month ordeal with AT&T was an absolute shameful nightmare and it started with one of those "too good to be true" propaganda campaigns. How could I have been so duped? AT&T is an American company is it not? An American company wouldn't rip you off, would they? That is what other countries do right? Well, think again.

AT&T has destroyed the DirecTV customer service. It seems AT&T Is using all kinds of sub-contractors that provide horrible service like Viasat. This has been going on now for over 7 weeks and not solved yet.

Just got another Uverse rate increase. Despite the Trump corporate tax cuts AT&T continues to gouge little customers; greed, greed, greed at its finest. I guess the rate increase is needed to support AT&T CEO Randall Stephenson's 28 MILLION DOLLAR salary and the rest of the excessively compensated senior executives. Screw the customer every chance you get guys and get your GREED on. I wish I had an alternative service provider but I live in a rural area, otherwise I would switch in a heartbeat.

We have used AT&T U-verse for several years. After a power outage, they sent a tech out to fix our TV, Wi-Fi and phone. Before he left, he failed to reconnect our PC and iPad to the printer, so we can't print now. It worked fine before they gave us a new Wi-Fi name and password, but now our printer will not work. They will NOT come back to fix this problem. When I called AT&T customer service, they were not helpful at all. Now I have to pay someone to come out and fix the problem they caused. I don't think this is very good customer service. By the way, if you have a landline with AT&T, it is NOT a true landline anymore. When your Wi-Fi goes out, so does your so-called landline.

I was approached in my home by an AT&T sales person on July 4th. In his pitch I was told that their internet is much faster than Spectrum and I would pretty much never have to deal with buffering, timed out loss of info, and being disconnected. HA! This internet is SLOW SLOW SLOW, and buffers at least 2 times an hour when streaming shows. I was told that if I signed up that day the installation fee would be waived. I learned that wasn't true when I saw a withdrawal on my bank statement for $140. I was told that if I signed up for autopay, I would receive a $5 a month discount. Um, not true. Then for another discount, if I signed up for paperless billing I could get another $5 per month in savings.

I am surprised that AT&T is still in business after I experienced the INCOMPETENT customer service and UNETHICAL billing practices. It's been taking me over a month just to get the TV boxes (that come with the U-Verse plan). Each time I called, the rep (who is stationed OVERSEAS) did not understand me and transferred me to someone else (also OVERSEAS) who did not comprehend the problem. It is beyond me how something so simple can be this frustrating. And I won't even start in with their (almost illegal) billing practices. If there would be another cable company in the area I would switch immediately. My blood pressure rises every time I have to dial AT&T's number.

A AT&T/DirecTV salesman had been to my home three times trying to sell the package deal, internet and TV. The last time he came he said, "I can give you the same service you have now half the price you're paying now plus a $300.00 Visa gift card." I said ok and had my EBP disconnected. What a mistake! The Visa gift card was only $200.00 and the internet was like dial up and every time it rained or the wind blew, the satellite would lose the signal. Finally I had to do something so I called to have the service disconected. I was on the phone and switched back and forth. Finally, a man told me that since the bill was paid through July 25, 18 that I would only owe $360.00 for early disconnect and I said ok. The man then offered new deals and three months free to watch TV on internet and I said absolute no that I'm going back to reliable EPB. So he said that I would receive an email within 24 hours after disconnect telling me how to return the equipment.

Anyone who is thinking about using or leaving AT&T Uverse beware! My parents had Uverse for years. They periodically would jack rates up, usually you play the game & they suddenly agree to lower it back to what it was so you don’t leave. Well they didn’t first time around, then after they switched they of course said we could have matched that. Whatever too late. So next month we get 2 invoices one from ATT & one from DirecTV, which are technically the same company. We had been paying ATT for both.

We were billed for the collection of our modem, even though the tech in fact collected it. ATT service was very difficult to reach, and entirely unresponsive when reached. They sent the bill to a collection agency and refused to do anything. Avoid ATT if there is another option!

I have now being waiting for a technician for 3 days to come install AT&T fiber optic, every day they are telling me that they will be coming between the hours of 9 and 11am... I have spent countless hours on the phone with pretty much everybody and only managed to squeeze out robot like written answers. This has been the most stressful experience, I am writing this review as I am holding to close my account and move to Spectrum. They should thank AT&T for their crappy service, which brings them many more clients!!

I signed up for phone, internet and Uverse. Up to now they have scheduled three installation days and no one shows up. They gave us time slots from 9-11 and then make us wait all day for no one to show up. I have spoken to call centers in the Philippines and San Diego and they say they can't do anything about their dispatching department. Managers say they're trying but nothing gets done. I will be canceling this order and going to Spectrum. Sad that we were ATT (Pacific Bell) customers for over 30 years!

We've attempted multiple times to resolve our dispute with AT&T because we would've liked to be long term loyal customers. On the times they've "claimed" to help us, in fact the truth was the opposite. You (the customer) have no guarantee that whatever is being told to you from the person on the other side, is in fact truthful. A good business will at least honor their word. To AT&T, it appears they have no grasp or even idea of what "holding to your word" means. Even after they say "the request was accepted, your account is being updated..." It should never be the customers fault for being told a lie. This is why I recommend to other potential customers to not fall for their friendliness on the phone. Loyalty is not in AT&T's dictionary. Too bad.

Sales rep are misleading (lie). The notes they enter into their system are not correct. Ask for someone above, response: "They’ll just reroute the calls back to us..." Supervisors provide meaningless "I’m sorry’s". I was told I would have to WRITE a complaint to: AT&T Corporate, 208 S. Akard Dallas TX 75202. HOWEVER, found this number on the internet: 210 821 4105.

Literally the worst technicians and customer service I have ever experienced. We have been told multiple times, over the last month, someone was coming out to get our internet and tv setup and still nothing! Every time a technician comes out they say some other technician has to fix the box outside before they can get it set up, which never gets fixed. This morning they were supposed to be at the house between 9 - 11 am. Someone called and said that a technician is checking to make sure the box outside was fixed and no one ever showed up. We call and they say it’s not worth their time or money to fix the box. This is ridiculous!! A customer is not worth their time or money??

I am writing this review to let people know what I get from ATT. First I was forced by ATT to switch from regular DSL to their new Uverse system. I had no choice. There is no cable company here at all. First thing is my telephone is now through the internet and not analog anymore. I have had this phone number for over 40 years. It always worked. When the power goes out so does the phone. Even if the power never goes out it quits all the time. Every time the Uverse quits so does my phone and it quits all the time maybe 10 to 20 times a day every day no exception. I have called them hundreds of times and they sometimes send out a tech but it never gets fixed. The norm here is no phone, no internet for several hours every day. I signed up for the fastest plan. They offered elite I think they called it. Well I can think of some names to call it but elite is not one of them.

So far, I have been transferred 3 times and it has been 37 minutes. I speak with someone and they then tell me wrong department and they will transfer me, then I get transferred to same department and am on hold for 10+ minutes each time. They take 90 seconds to tell me "Sorry sir, I will transfer you but let me verify your name...I am now going to transfer you, regarding your issue at this address and this phone number so that they can..." They go on and on about what they will do. If I can change from AT&T, DONE!!!

This is the worst cable company ever. My Uverse was supposed to be installed on Friday, it is now Monday night, several hours of being on hold and still NOTHING!!! I have been a customer for over fifteen years and this is how you treat loyal customers??? I waited Friday for seven hours and the Uverse tech never showed, I waited all day on Saturday and nobody showed after the manager Heidi promised me they would, tech came Sunday but the order said a repair for internet so no Uverse again, Martin told me it would be on definitely today. GUESS WHAT? STILL NO UVERSE, I think I might just have to cancel after all these years, customer service sucks, nobody can figure anything out.

Very inept company. Can’t even get it installed. Set up an installation appointment for Thursday and plans changed so I rescheduled it on the Wednesday before the appointment for Saturday. Appointment time came and went. Called customer service number (located in the Philippines) and I got no answer to why no one showed but a million "I am sorry" and "It is our fault." Rescheduled for following Tuesday morning which was the first available. I called to reconfirm the appointment on Monday morning and amazingly there was no appointment scheduled.

I was sold on cancelling DirecTV and replace it with ATT Uverse. It's been 11 days now and: - ATT Uverse is installed but goes out often. - I'm still getting billed for DirecTV. - Have NOT received my promotional premium channels free for 90 days. EACH of the six times I've called I get someone who speaks poor English and doesn't comprehend the issues I need resolved. Even before I get a person to speak with, the automated prompts are inaccurate. Enter your account # and it cannot comprehend what you enter on your touchpad. VERY frustrating and complete waste of time. Come on ATT - this is beyond ridiculous!!!

Recently, at least two staff members working for AT&T told me that I could get a 30 day free trial on U-verse TV and they said that I could enjoy more than 300 channels. Thus, I called them again to install the AT&T U-verse TV Receiver Box. The installing staff had to come three whole times to get the service successfully installed. Sadly, there weren't as many channels as they promised there would be and I didn't find much interest in most of the channels. Only about three channels were worth watching. I decided to cancel my free trial on the 23rd day of the 30 day free trial and returned the AT&T U-verse TV Receiver Box via UPS. Surprisingly, they charged me $130 in addition to my regular $43 internet service.

My installation has been going on for 6 weeks now. I've had 6 technicians at my home and have taken 3 full days off work to get my Uverse and Internet going, I'm so far along I wish I would have selected a different company. Another technician coming tomorrow... Great here we go again. AT&T is out of the hardware needed to connect my TV service, the technicians show up with a new part but not everything, maybe a modem this time, tv remotes the next... etc but never all the equipment.