AT&T Internet Reviews

I just moved back into my house from a fire in Jan 2019. I have been with AT&T full bundle for bout 10 years. Now I'm just asking for the Internet. I scheduled the appointment about three week ago and took off work a half day. The rep said it would be just $50. Well, I waited on service to come and I called to reverify. Needless to said it had been cancelled! The supervisor said because of a box problem in my area. Yea, right! Now they're charging me $50 plus $10 modem fee, and I won't have Internet service for another three weeks until Nov 14th. That's a damn shame! I don't know how and when AT&T got this bad! It's awful!!

I have had Uverse for 2 yrs. My contract was going to be over so I called to make changes 1 week before promo ended. Still my new bill is even higher than my previous bill and I was told I will see credit next month. To top it off, the internet and cable stopped working 3 days ago. I was forced to stay home on a SAT with a window time of 8-4 for a tech. After the 7, the hr no tech on site and not sure if they are coming. All I continue to get is an apology. Uverse sucks and I am switching immediately.

After paying for their best Internet we continuously had problems and we’re coming up on the 24 month promotion period ending. They said that I could call and they would give me another promotion but instead wanted to increase my bill $52. I canceled service and went with Suddenlink. They said I would have a final bill in one month and 10 days to turn in the equipment. The very day I called to cancel they try to draft $185 from my account and caused me to overdraft. I called and they said they would not re-try that I would get a final bill yet they re-tried the next day and the next and now I have paid $105 in overdraft fees. They have no problem lying to me in every aspect. The customer service and Internet service are the worst you can get.

I like the ability to watch local TV in close to real time. It is very important for local news and information. I don't have cable and believe this is a great alternative. I am quite pleased with the variety of channels available as well.

Hi, In Sept my promotional pricing ended so I contacted Uverse via chat to be placed in a current promo. I spent 2 hours on chat with the rep and was quoted $87 a month before taxes for the exact services I currently have and it would be for 12 months. My Oct bill came and is showing $199 due. I called Uverse & spent over an 1 1/2 hours talking with them. They researched what I was saying, verified the information, and the pricing would be honored. They then transferred me to the dept that would be inputting my pricing. At this point I not only had to completely repeat the purpose of my call but I was then told the pricing I was quoted did not exist. I was then told my issue would be escalated and a supervisor would contact me within 7 days. I've heard nothing. I just contacted Uverse again to have the same scenario play out. Uverse has proof of the pricing I was offered but refuses to honor it. Again, I'm waiting to hear from a supervisor.

They put out incorrect information when you call in. They are all supposed to know and be putting out correct information. Was originally told in order to get MILITARY discount you have to bundle it all, so I reluctantly did. Left Verizon, BIG MISTAKE, ATT cell service SUCKS. When I called to cancel because of the terrible coverage, I couldn't even get good coverage in my house. Was told I needed to hook up to wifi calling. Never had to with Verizon. Well that still didn't work. So was transferred many times and each time I asked if there was a cancellation fee and was told NO. But after canceling my service I got to another expert and was told there is a $95 cancellation fee. They don't know their head from their **. STAY AWAY!!! YOU HAVE BEEN WARNED.

Parents discontinued service w/ ATT, returned equipment. When $$ was taking from their account, called, spoke w/ 2 people in management. A Ms. ** was the last. No resolve, was outcome. Basically service was discontinued and equipment brought back. Repeatedly told that, "my parents" were informed they would be charged for whole billing cycle, not truth, told completely opposite. Father is 100% disable vet both fixed income. All they wanted was pro-rated. No hand out! Do your homework if you have choices for internet and television.

I started new internet service late May 2019 with AT&T U-Verse. They came and did a whole new installation with lining from the post to the house and everything needed inside as well. I called a few days later to complain about intermittent service and they sent a tech who ended up changing a filter and that was supposed to fix the problem. It made it better but I would notice a second lag every now and then and figured it was not bad enough to be a pain about it. Early September (roughly 3 months after initial installation), my internet just went out completely all of a sudden. I called and they couldn't reach my modem so they said they had to send a tech and depending on what caused the outage they would determine if I would be charged for the visit.

They installed fiber. Fine. Then, after a week or so, they turned it off due to a computer glitch on their side. OK, a bit annoying, but nobody's perfect. What ensued was about 6 hours on the phone across 4 different phone calls to India, each lasting well over an hour. These phone calls entailed over an hour on hold, with the reps in India lying to us, TELLING us that the problem would be resolved just so they could get off the phone. (We learned this from the tech that actually eventually showed up to correct their problem. He said it is common for the reps in India to just lie and say that the problem will be fixed so they can end the phone call after a certain number of hours are wasted as they hopelessly try to figure out what is going on. This is normal for them).

Worse internet and cable experience I've EVER experienced! If you're considering AT&T.... DON'T DO IT! I'm canceling my contract now and going with Time Warner. Since signing up, I have yet to go two full weeks without an interruption.

I have spent my entire morning on hold for 1 hour and 46 minutes, waiting on a customer service agent to pick up the phone. I have not yet spoke to anyone. The only conversation had on the call so far, is by the automated system. I would like to know where my promised reward cards were for purchasing service. I purchased service in July 2019. They explained I needed to wait 30 days before I could request my card. After 45 days I finally was able to make the request. They provided a date of Sept 23 for the reward to be received. Well it is now Oct 16th. I called previously about the missing reward cards and was promised they were in the mail. After 2 weeks, I figured maybe I'll call and find out why the card isn't here yet. Well I have been on the phone now 50 minutes and guess what.... Someone says hello, and hung right up. So now I have to call back and sit on hold again. I think its time I cancel my service with AT&T.

My first contract for the first two years was fine. Everything was great until my contract was gone to the end. A month before my bill was doubled. I called them and after couple days talk and wasting my time it came down to 1.5 time more than the regular bill. The my cable channels changed. Then my internet started getting weak. My phone line getting lose, named it, lots and lots of problem throughout the last four year. And I finally told myself what the heck I`m doing with this crazy company. So I decided to switch and there it come, they keep charging me for different things that I've never even thought of it. I would never go back to AT&T even if I don't have another such as Comcast.

The absolute worse company for tv and internet. Every time I call about my rewards cards I was promised they keep hanging up on me. They do not show local sports that are on local channels. They keep saying that I can get local sports o fly if I pay for premium channels even though my neighbors can watch them on local channels. They canceled my Install 3 times without even contacting me. Every install scheduled I was sitting at my home and they did not show up. And pushed back my install then tried to say it was my fault for not answering my phone even though I never received a call. They promised me 3 reward cards for joining ATT and even though I offered to show them the confirmation I could not receive the reward cards. They told me I was wrong. I still have the screenshot so I will peruse further customer service matters since every time I call them the call mysteriously disconnects.

It keeps freezing and no matter how many times we reboot it it still freezes and we cannot watch tv at all. It is very annoying especially when we are paying for this crap. We will be in the middle of a show and then it starts to freeze and then we reboot and we follow the steps with no luck. It will say complete success but I don’t think so because it starts freezing all over again and we have to keep playing the rebooting game. I hate that I even have to give it a one star. I wish I can give it negative stars. We are switching cable companies. We also don’t like when we call customer service we get someone from out of the states and can’t even understand them. Frustrating????

Closed account in July 2019, paid in full. Went to other carriers. Kept getting a bill for services. Made repeated calls on phone for hours and hours, having to repeat over billed issue over and over to reps after transfer after transfer. Then when in middle of conversations line disconnects on the ones with poor english skills. This has went on for three months. This company is like gangrene. You can't get rid of them. Next move is a lawsuit as I have my statements showing billing paid. It's about customer service and they have failed miserably.

I am reviewing in regards to the terrible internet service I have had since March that we have tried to live with, and have previously tried to get fixed. I am to the point where I do not want to pay my ridiculously high bill, the wifi extender, or the internet service. And I am prepared to switch to spectrum. Coincidentally, right when our promotion period ended we started encountering problems with our internet service. All of the devices in our home were not connecting. I have had 3 to 4 technicians come to our house saying our issue has been fixed since March, and every time it has not.

I signed up for the bundle where I received DirecTV and AT&T internet. My package was only about $90/ month and after my internet moved too slowly and I was without channels for a while on once off my receivers it was down to under $80-- because of my legit complaints and threats to leave. I kept it mostly for the cost. My internet speed was NEVER good and DirecTV would go out when a serious rain or snow storm came into the area, which was VERY frustrating.

Have been with AT&T for more than two years. No problem until the promotional rate I had expired. Then the scam started. They can't keep a word of what their own representative said. I asked for a hard copy. They sent me a contract for and ongoing bill 119 itemized (Surcharges and Other fees, and Government fees and Taxes) included. The bill came $166.9. They increased the phone bill to $42. In the contract was TRIPLE PLAY ONLY $22.01 of for 24 months as Promotion/Discounts.

TL;DR: Save yourself hours of frustration, poor service, and fraudulent charges, and find another provider. It's almost unbelievable how awful AT&T is. I had AT&T in my last house in another city, and they messed up the installation and then charged me over the price the sales agent promised. After hours on the phone, they told me it would take months to research the price issue. (Months?) The time passed, and they told me they couldn't honor the price that agent told me, because they don't have that deal. So, why did it take months to find out I was telling the truth if they were never going to honor their promises whatever the result?

AT&T offered a $400 Visa gift card if you bundled TV and internet and set up autopay. The condition was you had to have service for 90 days before the reward could be processed. Now I call to check on the reward and they said it expired because they made it available 30 days after the initial service. They said they sent a letter but they can’t find it or send me a copy of it. I never received a physical letter and all my bills are online. They said the system doesn’t let them process it but they can provide a $100 gift card. Well, $400 and $100 are not the same thing.

Have been with AT&T for more than two years. No problem until the promotional rate I had expired. Then the scam started. They can't keep a word of what they're own representative said. I paid them almost $400 the last 2 months. My bill supposed to be $123.99 but I just received a bill of $423 from them. I am disappointed and will disconnect the service, just warning you that don't know about AT&T yet, be careful. They will Rob you.

My fiance and I recently switched to U-verse with AT&T and then from the very start we encountered problems before even having the services connected at our home. A technician was scheduled to come out on a specific date and time but never showed. For a second time a technician was scheduled to come out and didn't come between the hours of 1 pm - 3 pm as scheduled. The technician actually came out after 3:30 close to 4 pm and my fiance and I were preparing ourselves to get up and get dressed for work. So on the 2nd scheduled date, I decided to give AT&T customer service a call to see why the technician hadn't yet showed up. I was told in these words "the tech noted that he made a phone call to your phone and your phone went to voicemail."

Somebody convince me to get the TV and Internet service from AT&T, you know they now use Direct TV. The service started in June 27 this year, mean it has been more than 3 months of torture. The TV signal is never good, plus the customer service is really bad, they make you wait on hold between transferring and asking stupid questions to find your account until somebody in Philippines answer. Of course, there in Philippines they didn't know we had hurricane Dorian in August and we have many issues with the signal because, if you didn't know, as soon as a small rain start we lose signal, can you imagine what happened when we had Dorian around?? Another thing, every time I am watching a program and focus in the details, then it freeze for a few seconds, this happen like every half hour. I really need to know what to do to get my money back and cancel this service.

I used AT&T Internet and U-VERSE for my Business, a DirecTV REP (RAFAEL **) was in my neighborhood offering "great" service and swore to me that I would have better channels and would pay less with them and the change would be seamless. He set up the account with someone else's information and I didn't have any access to it online, once I received my bill. 2 months later my bill went from $59 to $126.00, I called AT&T and they couldn't verify my information because everything was wrong. They told me I had to go into AT&T to reset my info. When I finally had the time to go into a store, my pass code is wrong, my last 4 of my SS is not mine. They couldn't fix it. He was able to reset my user ID and password but when I look at my bill, I'm being charged for 2 receivers when I only have one, the promotional sale this guy never told me about had expired.

I started to experience slower service about 4 months into the 1 gig unlimited fiber internet from AT&T. Had a service tech come and he claimed that it wouldn't reach 1 gig. So I accepted that I wouldn't have the service they advertised, and after he reset the gateway, the service went up to 250 mbs. About 3 weeks later it had slowed down again: my computer sometimes would only get 40mbs. So with the service call to disconnect, I had to fight to keep from paying an early termination fee of $90.00.

ATT U-Verse continues to be a weak product compared to Comcast X1. The platform is not user friendly but the bigger issue is the customer service. I can call at different times of day and I get different answers. I truly believe that ATT is trying to screw over their customer. Nothing was done to rectify issues in our case and they charged us for equipment and service we did not get. Trying to get this corrected to several phone calls and being transferred to multiple people. In the end they still could correct their own mistake. I canceled our service two months early because of an issue that they caused but still charge us an early cancellation fee. Luckily, I do not use them as my mobile provider.

They disconnected me from my service because I wasn't upgraded on the new lines which they lied to me that it's still concerning the outage we had in the area, and wasn't true. I got a text telling me it was cleared & so their website, but because I wasn't on the upgraded line & forced me to be on it they disconnected me for 2 days!!!

I subscribed to AT&T U-verse service on or about 05.15.2019 at my apartment complex. When I signed up the customer service rep said that there would be no early termination fees because I did not live in the USA. Service was fine, but I had an emergency where I had to return home unexpectedly because my wife needed an emergency surgery. I called AT&T and their representative told me that it would be no problem and further stated that he, Anthony, was going to zero out the account because they understood. This was on 07.25.2019. So here we are two months later and now AT&T is extorting money out of me for supposedly non return of their equipment and some supposed early termination fees.

I have been trying to get my bill disputed for almost a year now. I opened an account in Columbus Ohio and then I transferred to Georgia for a new job. Every time I call a different representative tells me something else. I had the account for only 2 months. I paid a total of $270.00 for 2 months of services. They are still charging me a full termination fee for terminating my services. However, those service were not available in the new area that I moved to in Georgia. No one is actually trying to resolve this issue, they're just passing it on to the next person. I've been a customer for AT&T for years and this is rather disappointing.

I called the company because of a correspondence I received saying they were giving $300 in rebates to sign on with the company. The representative who signed me up said, "You're only qualified for $250." I only received $100 and when I called the represent representative told me that was all I was eligible for was $100. After my insistence they checked the recording and send me another $100. I must’ve called three more times before they credited the additional $50. Service is not worth the headaches. Devices connected directly are faster than Comcast but WiFi is horrible.

About a month I experienced bad weather and my cable equipment was struck by lightning. I was without cable/internet for few days. I tried to follow instructions that AT&T provide to restart your modem (box, whatever term for equipment). After finally realizing equipment would not work, I contacted AT&T. They ran diagnostics over phone and realized equipment was no good. They agreed to send technician out to repair. Whatever time you assigned be aware to add two-three hours to that window.

ARRRGGGHHHH!!!!!! Where do I begin. We had AT&T Uverse at over $180/month. After being approached by a local AT&T representative (Manager) to switch plans to AT&T Internet and AT&T TV Now at a greatly reduced cost of $100/month. After 3 billing cycles and actually paying more than twice as represented, we were told "we didn't mean to lie, we had a quota to make!"

I switched from Sprint to AT&T because their service is supposed to be really good or so they promote. I live in FL and they are relatively new to my area and so they had lots of promotions and perks to switching. That being said I get no data service at home, calls are fine, but the problem is that I signed up for their home internet fiber 300 which was supposed to be really good as well, but turns out to be the worst internet service I’ve ever had. So now at home I get no data and no wifi on my wireless devices including my phones. To top it off part of the promotions were never seen through such as switching gift cards, and the representative that came to my house with all this offers and great service promotions will not return calls. Their customer service doesn’t help, because they say it’s not in their system, and won't even allow for filling a complain or talking to the manager of this representative who reached out to me to sell me this terrible service.

When my husband called to set up service they insured him we could get speed of 100. We stream through Roku, Xbox and computer games. The $100 installation fee would be broken up into three payments reflecting on our first three bills. They immediately took the $100 out of the account for the installation. Although that's not what they told us they were going to do that was fine. They had also told us they could have a technician out on Monday. On Monday we were informed the soonest the technician could come point was Thursday. Although we weren't happy about that we accepted and scheduled. On Thursday when the technician came out he told us the highest speed we could get was 25 which would not be sufficient for what we needed. They completely lied to us.

First, let me say I have been an ATT customer for 20 years. My cell service is ATT, my home TV is Uverse. I found myself in need of internet service at my new office. I decided to use ATT. I made an install appointment which was over a week later. The appointment came and went with no one showing up. I called the next day and was told that the tech left me a message (I never received any) and that since I didn't answer when he called my appointment was canceled. He apparently never bothered to drive by as we are a business that is always open and someone is always there. "No problem" said the terrible support rep, "we'll just reschedule you for another week later." I asked if I could speak to someone about expediting the appointment. No, but I could go to the terrible myATT app and look there for a different date.

I have had ATT internet for almost 2 years because I got stuck in the 2 year contract in October 2017. Which all by itself is crazy. I mean you wouldn't sign a 2 year contract with any other service you receive. Can you imagine going to a mechanic and before he does any work you have to sign a 2 year contract to use his services? If I like the service then I keep coming back not because you all but force me to come back. Anyway my internet speeds slowed down to the old fashioned dial up speed after 22g which is simply outrageous when you're paying almost $100 a month.

I had AT&T home phone plus internet service. When I moved out I cancelled both services. Eventually I found that they had cancelled the phone service but were still billing me for the internet service. So I called them to resolve the billing error. I spent one hour on the phone talking to three different people before I finally reached someone capable of fixing the billing error. I was to receive a small refund. The refund came in the form of a prepaid Mastercard. This method of refund is an improper consumer practice, because the consumer typically ends up leaving a small balance of unspent funds on the card.

DO NOT GET INTERNET FROM AT&T. I entered the chat room to compare prices. The Agent told me that the price was $40.00 a month, with a $100 Visa reward card. I printed out the chat transcript, signed a 12 month agreement. I was billed more than quoted. No problem, I thought. Must be a mistake. I entered the chat for a correction. Long story short... after multiple calls with customer service, I was told that the agent gave me the wrong price. I printed out the chat transcript and had it in black and white, but AT&T would not honor their agent's representation. And, the account representative wouldn't verify the chat. Now they want to charge me a cancellation fee. WORST CUSTOMER SERVICE EVER. I have been a customer for 10 years and have four cell phones with AT&T. If they treat their best customers this way, imagine what they will do to new customers. Stay far, far away.

I've had issues with AT&T for 3 months now-- missed appointments, many hours on hold on the phone and in chats, incompetent customer support and defective equipment. Wasted so many hours replacing equipment, taking time off work, rescheduling appointments. So frustrating as I have very limited choices to go with other providers due to the apartment building policies. I'd rate 0 stars, but that's not an option.

I’ve been a faithful customer with AT&T U-verse for about 4 years. When I moved to San Antonio we stayed with them, after our 12 month agreement expired they jumped our bill by $100. When I called to negotiate a better deal, they said their best pricing was for brand new customers, and the best they could offer still bumped us up about $40 for a 3 service bundle. That business plan stinks in my opinion, we weren’t that happy with the service anyway, the cable always rebooted, and the internet would slow down considerably when all 4 of us were home, and we are not even gamers. We jumped over to cable, seemed liked our whole neighborhood was doing the same. AT&T just couldn’t deliver. We’ll see how Spectrum a Comcast Company delivers, they at least offer their service with no contract agreements, but do promise a rate lock for 24 months.

I've had two installations go wrong with this company and they do not attempt to resolve the issue in the best interest of the customer. The first incident, DirecTV installation, the technician wasn't able to make the scheduled installation time. So, I had to wait another week for someone to come back out. I decided to cancel and go with another company. However, I chose to keep my appointment for internet installation. I provided them with correction contact information but on the day of installation they called the wrong number. Again, they did NOT try to fix the issue and scheduled me for a week later. They do not value their customers at all. This is my first experience with this company and I'm extremely disappointed. I agreed to the next appointment but I will be looking into another company.

I’ve had AT&T U-Verse for 2 months and it’s been HELL! I have a wireless receiver on all 3 televisions and the picture freezers or tells me to “Restart Receiver”. Since July and now (September) I’ve probably restarted ALL wireless receivers hundreds of times. Sometimes I feel like putting all 3 receivers in the trash. Calling customer service, they useless 99.9% of times. The language barrier sometimes can be frustrated. But I go as far as I can before I get disgusted and hang up! Since an AT&T repair person is scheduled for tomorrow, I’ll see if the problem is repaired. If not, I’m canceling AT&T and just using my fire stick!

It has take me 4 months to attempt to get a billing issue resolved and I am still not sure it is. I have spoken with 67 reps from all of the USA and especially, the Philipines and Mexico!!! Kill ME NOW!!!! I have been made physically ill from these constant battles and the turning off and on of my services and the threats and the insanity. No one has a clue what is going on!!! It all started with June in the Philipines and she has caused my life to become a living nightmare all these months. These people are the most incompetent people I have ever dealt with.

Called ATT/ Directv. After all of the customers that have left they NEVER tried to save me as a customer. I guess they just do not care. I have been a customer for years and the best retention had was 90 bucks a month. In today’s day I’ll go with a fire stick and HD antenna. The young lady I spoke to was more than happy to just cancel my account. Sad ATT, just SAD. You should try keep customers. I’m sure COX Communications is loving all the customers. I will never return to ATT/Directv for any service.

At the beginning of August, 2019... I made a contract for TV and internet services and since August 23 that was agreed for the installation of the services I have suffered the worst experience of an AT&T company service. Unfortunately the people who attend us on the telephone line have to deal with the mistakes made by their own coworkers. NOT all are to blame but some should not work for the public. Summary = Today 9/6/2019 I only have TV = a technician should having come to my house to connect a device and connect a cable Y = This does not arrive everyone. Call 3 times to customer service and technical support and I only received a lot of listenings and clarify that the last person who attended me had the decency of telling me truth of the problem.

I have been a Directv customer since 2006. Ever since AT&T bought Directv the service has been horrible. I have spent countless hours trying to get increased billing corrected. My 4k has service has not worked since they installed it on 5/1/19. They came out and changed the 4k box on 7/3/19 but, it still does not work. I called last week and today 9/6 and they want to charge me $150 to fix something that has never worked. If you are considering getting AT&T don't do it because, of their customer NO service.

I returned defective equipment as instructed via online chat. New equipment promised in chat didn't arrive. 10 days with no service; 4 hours wasted on the phone; needed a real human to fix the problem.

I rarely write reviews but having been saddled with ATT for two (2) painful years I have become a serial complainer. I started off with phone, internet and TV for the reasonable price of $135 + which was a promotion and included taxes. Then they came along with their Direct TV product and offered another discount decreasing my bill by approx $10 per month. I assumed that the promotion was for 2 years, that was mistake #1..never ever assume anything with ATT. The phone contract was only for 18 months. So my bill increased to $174.00 per month. Wasted over an hour of my life trying to get that explained. My original contract expired on 8/15 and instead of them sending an email telling me that my contract was about to end I received a bill for $240 with no warning.

I ordered DirecTV to be installed on Aug 20, 2019 and they arrived at my house for the installation and we decided that we could not place the dish where they suggested so the technician asked me if he could get me the same package and channels and receivers for the same price would I accept that offer. I reluctantly agreed but eventually accepted. I was told that my package included UVerse 450 and Internet 300 plus 5 receivers for 189.12 a month but when I received my first bill it was well over 250 dollars. I was extremely disappointed. I contacted the loyalty department and they mentioned there was nothing they can do for me. The whole thing seemed like bait and switch which should be illegal.

I got DirectTV - AT&T Uverse because I was moving into a new home and that was the only offering at the time. Move forward one year, and my bill went from $79 to $149 and lost access to NBC because AT&T has an on-going dispute with them. I called to see about the doubling of my bill and they offered to "right-size" my offerings. I don't have pay stations and I don't have a big package, heck I only watch HGTV and the Hallmark station mostly. I told them I had no fat to trim, they said, "Unfortunately, your deals have expired and there isn't anything we can do."

My internet was out for 3 months, because an ATT tech shut off my internet. Att failed to show up on 3 occasions (Once getting a text at 6pm saying they are not coming) without notification. Tech gave me his cell to call if problem was not fixed. Called him twice with no response. Tried customer support and got promises to find answers and call me back, but they never did. Had to call and argue to get my bill removed, going through the whole story each time because customer service does not follow through on a problem, it is up to the customer to sit on hold, chase them down, moved from one dept. to another.

I almost never post reviews, especially negative ones but I am so far beyond fed up with AT&T and their horrible service that anyone in the company refuses to acknowledge. Our TV & internet service cuts out every single day, no exaggeration. It’s ridiculous that this is such an expensive service that’s fails each and every day, sometimes more than once. I understand that it takes 2 minutes to reset the boxes, but the point is we shouldn’t have to, especially not every day. Avoid this junk service at all costs. They make absolutely no attempt to correct the issue. HORRIBLE. AWFUL. TERRIBLE.

I started out with BellSouth as my internet provider. AT&T bought them out and there isn't another internet provider in my area. For 13 YEARS, I have dealt with AT&T and I have always ended up with the same results. Their services are absolute garbage and their tech support is absolute garbage. Here is why I have this opinion: 1. The service crashes or loses connectivity fairly often. 2. The speeds are much slower than advertised and are very unstable. 3. Tech Support has no clue what is happening 99% of the time, you will spend hours or even days worth of your time trying to get their issues temporarily resolved.

I wanted to upgrade from 12mps to 18mps and I was told a tech would be at my home on the 28th between 8am and 12pm. I took the day off work and waited, and waited, and waited, after 1pm I called and was told a tech was not needed and the would turn on the upgrade remotely. Are you kidding??? Lost a day of work and waited at home all day for nothing. Is my time worth nothing. And to top it off I just did a speed test. Guess what it is now. 11.75 mps. Go figure.

I had decided to go with AT&T for my latest internet and cable package. The appointment was setup for the weekend between 9 am - 11 am. The installation agent never showed up or contacted me about the appointment. A representative online tells me that the appointment was cancelled, without any reason or prior notice (days before or day of). It took me over an hour to finally reschedule my appointment with the extremely slow customer support online.

AT&T has been an absolute nightmare. Our contract can’t end too soon! The contract does not lock in the monthly price you are charged. We started out paying $121 a month as agreed to and now we are paying $290+ a month. We have spent numerous hours on the phone with them promising to lower the price resulting in a price decrease for one month with the following month’s price going back up to $290+ per month. I’m surprised they haven’t been investigated by the government for their shady practices and lies. STAY AWAY FROM AT&T!!!

I called AT&T about a phone issue. After that was handled the rep told me that I could upgrade my speed top 300mbps for no charge and no additional monthly charge because I already had fiber lines installed. Now I am being charged an additional $80/month for internet 300 and AT&T refuses to remove that charge. They even apologized for their rep telling me that it would be free because they have the conversations recorded. Still will not remove the charge. I've been with AT&T for 15 years and this is common practice for them to increase revenue throughout the years. They make it extremely difficult to fix these issues so that their customers will just pay the charges. As long as you never accept any upgrades or make any plan changes, AT&T is a fine company. You will only see 3-5 random charges throughout the year to deal with.

It’s amazing this company hasn’t been shut down by the government for all their misleading practices and blatant lies. Don’t believe any prices you see online and definitely nothing you’re quoted over the phone. A bundle package of $89/month (after the $5 auto enrollment credit that doesn’t really exist) easily turns out to be $125/month after all the hidden fees. And good luck trying to accomplish anything over the phone if you have any concerns... You’ll spend hours of your time getting absolutely nowhere with these morons.

They charge you for things they said they won’t. And when you do call them they will refund it back the next month but then wait, you have another issue with billing again. I will never use them again. They have horrible reception, suck in customer service and do nothing for you.

This is the absolute worst television company we have tried. 1 tv will be on 3 receivers will be off. Then you go to turn the 2nd receiver on and guess what... It's too many tvs at once because they count recordings as receivers on. Which is absolutely unnecessary in 2019. This company has completely dropped the ball. I do not recommend to anyone. This company needs to reprogram these receivers. In no case should this be acceptable.

I have been a loyal customer of AT&T for many years. The current contract has not been resolved for over a month. This is unacceptable for many customers who pay their bill on time every month to be deigned major TV Stations like NBC and CBS. Football season is here. Why should I have to pay additional fees for the NFL games I want to watch when I already PAY FOR IT!!!! PS I pay on time, if I don't pay my bill, will they still keep my service on.... I think not. Very Upset!!

ATT Uverse has steadily declined in its cable programming and service. They no longer carry CBS, NBC, or CW due to contract disputes. When I contacted customer service to inquire when it may be resolved, was told they are working it and shouldn't be long. They also said a credit would be applied to my account but has never been accomplished. Watching any cable show (from any TV in house) has become a source of frustration. Every 10-15 minutes the screen will lock up like it's buffering. It takes switching channels and returning to program being watched to unlock. Watching recorded programs or On Demand programs has the same issues. Must restart show or recording and try to fast forward to last part. Internet is also ATT.

I really enjoyed the cable and internet service with no issues. I ran into some financial issues and decided to take advantage of the offer that was sent to me by AT&T. The offer stated that AT&T will pay 50% of past due charges, waive any late fees and reconnect fees. This sounded like a good idea. The billing rep stated that this would put me back on track and my bill would include my regular monthly service charges. What they don't tell you is that you will be back billed for charges once your services are reconnected, including taxes and service charges for the partial month and the current month.

This company keeps hijacking my favorite sports channels. This is the only company I have ever had to keep taking away channels because they are quarreling with price agreements. This only hurts the customers. I will disconnect as soon as my contract ends. Stay away.

Back in October, I switched to DIRECTV and AT&T and was offered a Visa gift card as part of the incentive. When I switched, the representative said it could take up to six months to receive the card. I never received the card and after trying to call many times over the last couple of months without getting through. I waited up to 30 minutes at times, “on hold!”, I finally was able to get through to someone after waiting 50 minutes who informed me that the offer wasn’t valid anymore since it had been 120 days. I told her about my conversation with the sales rep and she and she apologized but said her hands were tied and couldn’t issue me a card. If anyone asks me now about DIRECTV or AT&T I will do my best to talk them out of making the switch!

Here's a short summary of what I got from AT&T Uverse: Monthly billing wrong and higher than told. Internet is too slow for several streaming devices. Lost CBS. DVR keeps freezing on every recording. Customer service is foreigners that I can’t understand or communicate with. Only plus was a good channel lineup.

For three days and several hours deep, my installation date changed from the 31st, to the 12th, to the 24th, to the 19th, back to the 12th, then bumped to the 19th without a phone call. No one can help me with the matter. You get transferred to several people. They keep calling a back office and confirm the 12th and then a day later I get a different day. When I call they see notes for the 12th and again call another person who then supposedly says they can’t come on the 12th, when 24 hours ago I was confirmed for the 12th. Not only that, my price jumped from $122 to $129, then to $110 to $126. AT&T is the worst service I have dealt with and I’m a brand new customer that hasn’t even had the service installed. I DO NOT RECOMMEND AT&T to anyone, unless you want to end up in urgent care with the worst migraine of your life.

This is the worst company ever. The sales people are liars and not professional. They said that I'll get internet at 300 Mb/S, they charge my card, and I got no internet. For 3 days they saying the network having issues. At the end they said they can only give me 50 mb/s. Then I spend over 10 hrs on the phone trying to get my service corrected, or disconnected. Then they said I have to pay $240 to cancel my service. That was the worst experience I ever had. No more AT&T ever.

The absolute worst company I've ever done business with. I moved into an apartment complex few years ago. After moving in found out I can't use anything for cable/internet besides AT&T. Aka an "AT&T community". How bad can it be? No call no show for appointment, strict late fees (few days), charge anything they can for any service (already had the service and they charged me $200 to get their phone line turned on in bedroom so my partner could work from home). One time they sent an installer to fix an issue and my gf didn't feel comfortable with his bad contentious attitude, not responding to direct questions, slamming front door. She asked for his name and he responded by asking for hers, she kicked him out and doesn't want to be here for any AT&T appointment w/o me here. They didn't seem interested when I complained or do anything about it.

So I had my internet line cut by a ATT sub contractor who then tried to hide the cut line. I called ATT and after being put on hold and passed around to four different people for over 2.5hrs. no one was willing to do anything or help and just passed the buck. Would not even let me out of my contract to get a better service. Can't fix my line for 4 days. Having small kids and no other tv services, having no internet on 90 degree days plus will be very hard and they don't care or understand. No one person can help and they hope while you wait for 20-30min per hold that you hang up and leave them alone. Fran and Rishi were no help and I hope someone takes this to heart when choosing a service and signing up for contracts.

In an effort to save money, we decided to switch to AT&T U-verse TV and Internet. Our install appointment was on Saturday, August 3rd between 12:00 and 4:00. They called us around 3:00, and arrived shortly after. Disconnected our current equipment and installed theirs. For some reason they could not complete the job. Assured us someone would be out the next morning. No one called or came. I made 3 calls to their customer service, got different reasons for not completing the job but said someone would be out. No one came or called. Now it’s Monday afternoon, 48 hours with no TV or Internet. 2 more calls to customer service, they would TRY and get someone out this week! UNBELIEVABLE. Needless to say I cancelled my order. Told them to come get their equipment today... of course they didn’t. I will set it outside, they can get it at their convenience.

I have never dealt with a less competent group of people in my life. The technicians have been lazy and incapable or unwilling to do their jobs and they all pass blame on to a former technician. Lots of excuses get made with them. Buyer beware! If you have any sort of technical issue, the time to resolve said issue could take weeks....if you’re lucky.

First I should tell you that I have never written a bad review until now. I have internet, cable (Uverse) & cell with AT&T. I have had my cell services for over 10 years & for the most part have been satisfied, until recently. We were thrilled when we moved to a place where we could finally get Uverse. Everything was fine until my plan ended after a year. Then I fell into the default plan that was really expensive $201 a month from $140 a month. Naturally, I needed to get this changed & tried many times to reach someone by phone. Each time I tried, I got the automatic system & when I finally reached customer service I got a message that said call volume was high & it could be a long wait, but I choose to hold - 3 different times I timed it and waited over an hour & never reached anyone.

CONSUMERS BEWARE: In March my husband and I decided to switch internet/cable providers from Xfinity to at&t. HUGE MISTAKE! First the installation of their “fiber optic” service which is supposedly more reliable that cable, was scheduled on a Friday. The technician was scheduled to come out between 12-2 pm. Ok. The tech shows up and 8 HOURS later we still do not have service. He used old lines in our home from our previous provider instead of installing new ones, the fiber optic cable he ran to our house was run through a heavy vine (my husband pointed this out, and the tech said best he could do for now if we had a problem someone would come out right away). That was a Friday install NOT COMPLETED, and they wouldn’t be able to finish it until TUESDAY the following week! What could we do. We had already canceled our other service and committed to AT&T.

Took two weeks to install. Did not work. Called several departments. No one helped. Saying it's going to take a week to fix it. I told them how important it was. They said, "If you're not on life support we can't help you." So I have to be near death for good service? lol. This company is the worst and still keeps trying to sell me more services. You can't even get a landline right. lol

I have been a long time customer of AT&T Uverse. Each year when the contract or agreement ends, I call ahead so that any changes start with a new bill. NOT SO with UVERSE. I have to save my conversation with customer service to later prove what was stated and it takes 3 months to get the bill straight and then the charges continue to tick higher than agreed upon. Now...ATT is in a shouting match with Nexstar (FOX) in my area and one of my local channels is now gone. For such a large company with a huge consumer base, one would think they could get the facts straight for their customers and the channels that serve them. I am sick of the excuses personally and will be glad when other avenues for internet and TV service get into my area that do not utilize a satellite dish.

We moved to Seascape Point in 2017 in Homestead Fla. Unfortunately this cable company is included with the rent, at first we had no problems for about 1 month then all of a sudden we started losing the signal constantly, it has been 2 years now and we lose the signal every hour on the hour, and sometimes at the worst moment when we are watching something good. I really hate this cable company and I am proud to say it.

Dirty AT&T. I was going to get service to AT&T wireless Internet. Well the same day I got it was the same day I canceled it. A week later when the tablet came I sent it back. Get a email. Call the corporate office. He said he was going to take care of it. Moments later it pops up on my credit. These ** never cut all my service which we couldn’t even get service in the area of Columbus Ohio and they put that ** on my credit. They dirty. I’m not paying you know $132 for something I did not get. The Fraud. Once again could not get service in my area. They don’t service that area of Columbus Ohio 4321 freaking 9. They are money hungry and full of **. That’s for putting some st on somebody’s credit which you didn’t even receive no service. They need to be investigated.

We signed up for internet service, the day of install and agent showed up at our door while another was installing. The agent informed us that we could add cell service for the same price we currently were paying and make it a bundle. This would delete our installation charge of 99.00, we were still charged the install on our bill and it took 2 weeks to have it fixed.

I have 3 accounts, and my 3 separate monthly EMAIL bills give only the last 4 digits of the account numbers, but not for which service (cell, wifi/Uverse or Directv). But folks like me don't memorize all their account numbers. So why can't they identify the service? They say they can't combine the bills because 2 are in my name as "first middle last", while the third in in the name of "middle last". To make it even more confusing, I also get 3 paper bills from them every month. The technical aspects of AT&T cell, wifi/Uverse and Directv are good, but the customer service is awful. Can't resolve anything on the phone because the agents are not very bright (to put it mildly) and they cannot understand or speak English. It's a heck of a note for a company whose business is communications.

I recently moved to TN from MI and had AT&T Uverse back home so I thought I would connect again. WRONG...I had 3 scheduled appointments where the technicians never showed up or called to let me know they were not coming. I called Customer Service after the 1st missed appt. and the CSR rescheduled for the appt. for next day which was a Sunday. So again I waited for my assigned time frame and again a no show so I called back to find out what is going on and was told they don't install on Sundays. So I rescheduled for a 3rd time and again waited for assigned time frame and again a NO SHOW. THE WORST COMPANY I HAVE EVER DEALT WITH. Happy to say that XFINITY was happy to get my business.

I beg anyone thinking of signing up with AT&T to NOT do it! They are beyond awful. They lie, breach contract, and their services break all the time. Anyone is better. The 3rd time someone had to come out and fix it they never showed. Apparently they scheduled an appointment and then immediately canceled it. So I wasted 1/2 a day waiting to then be told sorry no one is coming. If I don’t have internet I can’t work. They cost me $100’s in the lost wages. After lying to me that someone would be out. Oh and the $250 in gift cards as a promo to get you to sign up was also a lie. Never received it and no one cares when you call. Worst service I’ve ever had with any company.

AT&T provide a decent service but they are more EXPENSIVE than everyone. I move to a new house. For the price of basic internet... I have a faster internet service. (3 x faster). When I cancel my AT&T service they have a cancellation policy. They can prorate charges up to the 10th but after that day... they will charge you an ADDITIONAL month, even if you don't use the service. They are CROOKS!!

Uverse is horrible. Don't get it. I'm sick of this. Can't get through. I keep resetting TV. Still not working. I'm leaving ATT immediately. Get somebody who will work on this service to make it work. My bill is ridiculous for the service I'm getting. I'm livid with this company.

June 2019 cancelled my U-Verse and internet coverage from AT&T. Representative from AT&T loyalty Dept was quick, pleasant and instructed me on how to return equipment. I asked specifically when my bill was due, how much I would have to still pay for being part of a billing cycle. She said that I would not have to pay anything more. A few weeks later I had another withdrawal from my bank account for another months service. Again I called customer service, which I might add is difficult to reach, and once again transferred to the loyalty Dept. This time I was told that my account was still open, I needed to give a 30 day notice to cancel and no prorated amount was going to happen. I waited for 10 more minutes to speak to John who is manager?. He indeed would not prorate amount due. I want to pay for the days I used the service but, how can a company charge for a service when you aren't receiving that service.

We have had AT&T DSL for just over three years. In that time it has failed many times, each time it is a connection problem. I am told the wires are very old (told 50 years) but AT&T are not willing to replace. Who has DSL in 2019? We are located 25 miles south of Atlanta, we are not in a remote area. Our DSL failed on Friday, the appointment to fix was Tuesday, the tech did not arrive. Was told they would come by 5:00. Just before 5:00 got a text to say it would be by 7:00. So we cancelled dinner plans to wait for the tech, at 6:15 another text to say they will not be coming today. Another 15 mins on the phone to finally to talk to someone, now they are hopefully coming out tomorrow? The DSL internet is very slow as is the service when it fails. If I had another option I would be gone!!

I found out while channel surfing that WKRN is no longer being offered via ATT U-verse. Customers should have been notified that this was happening. WKRN is one of my main channels esp during fall line up. If it is no longer going to be offered... this is a game changer. I have been a customer for a number of years, however if no negotiation can be reached, I will have to look at changing my cable TV service.

I was on the phone with them for 2 hours for the charges on the services that I dont even have. Customer service sucks. People hang up on you after putting you on hold for hours. Biggest mistake to move to this career.

I switched from Comcast because it was too expensive, and their customer service stinks. AT&T has internet slow enough to compare with dial-up. That's not an exaggeration. It's almost worthless. I may cancel the bundle in a year and switch to an independent high speed internet provider. Their customer service is friendly. That's all I can say.

We have been with AT&T Uverse for over 7 years. The last couple years AT&T has been extremely difficult to work with on negotiating another promotion or a more affordable price, but they have normally given us something we could work with. Although, not always the best deal, but not the worst. Recently I contacted them to let them know the bill has went up yet again during the contract period and our promo will end pushing it even higher. I asked for another promo or something a bit more reasonable in pricing. The best they could do is offer me $10 off my TV service a month, but with the rates increasing AGAIN with the TV service the bill would be the same as we are paying now.

Haven’t had fiber internet for over a week and a half now and have only been with AT&T for 5-6 weeks before this happened. I came home on 6/16/19 and was met with no via an Ethernet connection or via WiFi. So, naturally I called customer service and they said that the next closest appointment for a tech to service my request would be on 6/20/19.

This company is full of **. Their service suck. Their internet suck. If could give them negative stars I would give them negative 1000. They charge the ** out of you for a service that is always ** up. They lost me for sure and my money. ** AT&T AND ALL YOU STAND FOR. YOU TOOK MY LAST DOLLAR. I HOPE YOU GO BANKRUPT????

I moved from Daytona Beach to Port Orange, not even 5 miles. No problem, right? WRONG!!!! They gave me a install date of 06/17 and after we made arrangements to be home changed the date to the 24th. When they came out on the 24th, there was a problem outside. (That problem was fixed within the hour.) However now I have to wait until the 29th for another person to install TV and internet. When I called to complain and stated that was not acceptable they promised me an install of 01/25/19 from 1-3pm. Never showed up.

They help me got set up with AT&T WiFi through Uverse and my bill would be between 55 and 88 for a month every month. They disconnected my service a month ago and said my bill went up to 600 dollar due to going over mgb which was not true so I call for weeks in a roll telling them to go back and look at my account and they will see. They also was on the phone when I keep call about people breaking in the WiFi life jailbreakers and several more and they assure they would take care of it. ALL the calling they just kept me on hold and refuse to do anything and said they was not responsible for fraudulent people breaking into my account.

Service goes out frequently. I have made formal complaints and talked to customer service on the phone, over chat, multiple techs coming to the house. Nothing fixes the problem. I have taken Uverse from Louisville, KY to Austin, TX and no matter the location it is all poor. The chat is slow for them to respond to you after you get an agent talking with you. I have also been misinformed. Customer Service needs to learn a thing or two from Target, Nordstrom or Wayfair. They are constantly arguing because they know they have a horrible product. They want YOU to pay for a tech to come out to fix THEIR issue. They hardly ever offer monetary compensation. You are paying full price for half of the product. DO NOT GO WITH AT&T.

My service got buggy and it got worse over a two week period until it finally went out completely. The automated system is very difficult to contend with because it tries to resolve issues without human interaction. After finally getting through they sent a guy out the next day. He determined I had a short in my braided pair of wires down the road. He said another department handles that. Another guy came out and redid all the trouble shooting the first guy did and then told me it was late (9:06) p.m. And that he could have someone out on Sunday but if I was willing to wait until Monday he'd come back and fix it. Around 12:30 I called and navigated the stupid automated system and finally a woman in another country told me my appointment was for 2:00.

Much cheaper than Comcast but TV glitches & goes out a lot. They tell you to reboot & it does fix it. Internet suppose to be 50 mbps, never, not even close. Lucky for 12 mbps. Talk to them on phone & he said I had to only have my laptop on & be standing next to modem to get 50 mbps. Really? He said I have too many things connected. Amazon echo, my laptop & me & wife's phone. Really? I don't even connect my phone anymore because my 4g waaay faster. I mean it's cheaper, but wow. Buyer beware.

I've had AT&T for about 7 years now just because it's the only service offered in my area. We're supposed to be getting 50 up 50 down but end up getting 1.5 up 10 down. Constantly running at 500 ping on Fortnite and can only watch YouTube at 144p. Never ever and I mean EVER get AT&T. You're better off using someone's hotspot. Goodnight.

Uverse TV came out to repair a Bad Box and disabled two of my home phones lines. I've been contacting all day with no results. Please have a supervisor call me at **. Have a great day. Please call. They put you on hold and then cut you off.

On 6/17/19 I contacted AT&T customer service depart. regarding notices received for going over my internet services every month and being charged $10 for that. I did contact someone in customer services, which I could not understand. The first person was Chris (yeah right), he kept me on hold and then hung up, so I was transferred to someone else, who again couldn't find my account as I did not have a full account number, but 4 numbers. Again I attempted to explain my internet plight, she goes "oh sorry my bad", which sent me over the top. I cannot stand that terminology as it is not professional at all. The words would be, "I'm sorry, let me look into that for you." I then hung up and proceeded to obtain services from HughesNet. I was treated with respect and was not hung up and could understand every word.

I had horrible service. Canceled within the first 5 days I had it. Spoke with multiple managers. They promised to waive all charges for cancellation. 30 days and 15 calls later the 500 charge is still on my account with ZERO help from customer service. The company's customer service is an absolute joke. I had 5 plus managers tell me that all fees would be waived and to just wait with no luck. At the point where I do not know what to do. Should I contact BBB?

After my fiber was cut by a contractor AT&T came out the next day to repair it. They put in the “temporary” above-ground cable. The installer promised burial in 2-3 weeks. After 5-6 weeks I contacted him and was told his supervisor had it all set up. After 10 weeks I called Tech support and found that the work order was never put in. They had to send a new Tech so he could stand in my yard and say “yes, you need it buried.” Two more weeks have gone by and after an hour on the phone, they couldn’t tell me the status.

I have been struggling for over two months for help for a simple request - bury the cables/wires and get the dish up off my lawn and onto a post. The installer said he doesn't like to put the dish on roofs, so he set up a temporary connection where the cables/wires are exposed and the dish is on the lawn. Was supposed to have the installation completed per a confirmed appointment in three days. Then got a message that installation had been delayed until spring (it was already spring). Then was told the bury crews were catching up on winter installations. Since then I have been on the phone for numerous hours with people who don't speak English very well, I get transferred all over the place, I have them repeat my request so we're on the same page and then get confirmation appointments for "repairs" and end up with no show and no call.

First issue is that I requested all wired cable boxes but received only one wired box and three wireless boxes. The wireless boxes lost signal constantly like every other day and unlike Xfinity, there is no 24 hour human support. I have to constantly run up and down my stairs trying to reconnect boxes which only lasts one day. This is horrible, I will be going back to xfinity once my contract is over.

For goodness sakes!!! ATT is my online provider, and yet their own site for paying bills is the absolute worst!!!! Every single month when I pay my bills, ATT is the only site that has continuous issues!!! "Please give us a moment. We're almost there!".... Goes on for absolute hours every time!!!! Seriously! Do they expect their customers to take a whole day off work just to try to pay their bill???

May 2018. I returned three sets of U-verse TV equipment following AT&T's instruction by email using UPS store. I received the paperwork from the UPS Store and AT&T said they received the equipment June of 2018. AT&T charged my account $30 + taxes for the equipment I had already returned each month and I have spent hours and hours and hours trying to get this resolved on having the equipment removed from the account and my money returned. I even went to a AT&T Store and the manager was not able to resolve the issue with the Home Office. I finally was able to have some of the money returned but only as a credit to the account. They still continued to charge my account the monthly equipment fee of $30 + taxes. I closed the account in April of 2019 because they wouldn't resolve the equipment issue and now they say they will return my credit money in six weeks.

They claim they give you top speed internet service. Their service is very very slow and always kicking out. Their technician came to install the internet service and instead of using their own connection they dragged out or disconnected my TV service to desperately install their lousy internet service and left me with no TV service. I called and they were rude enough to tell me to call Comcast to fix the problem. Everyone knows that Comcast will definitely charge to do another install. This is a very rude, lazy, nasty and disrespectful action.

No matter what channels I try to watch the screen is constantly freezing up. Contacting a live person at AT&T is impossible. You just keep getting routed from one screen to another, answer dozens of questions that don't apply to your situation and never get to a live person or resolve the problem. I quit trying. My contract expires next month and I will definitely not renew it.

I have been a long-time AT&T customer and have always been very happy with their services. Recently we moved and have had nothing but trouble. My biggest problem came yesterday when we had our new AT&T services installed. We were promised 100 mb of internet speed. However when the installer came he advised 25 mb would be the max they could get us. I called AT&T and asked for a discount as they did not deliver what they promised and what I ordered and was simply told no... There was nothing they could do because there were no additional promotions available. I feel as if this was a "bait and switch" tactic on their part and once they installed the service - no need to assist me as a customer. I will be looking into a local cable/internet service ASAP.

I scheduled to have my service at my current location disconnected and my service at my new location connected on the same day. I saved the entire conversation between myself and the customer service rep. Well, the next day comes and my service was shut off, but no one ever showed to have service turned on. I contact the customer service reps in which they inform me that there has been no changes made to my account regarding a tech to come and set up on service. I contact management about the issue and was flat out lied to saying that my appointment was delayed until Saturday, but that was actually when I made the original appointment (I moved the appointment to an earlier date).

AT&T is the worst company ever. They absolutely care zero about their hostages/customers. Customer service is from the deepest of hells. Expensive intermittent service. No wifi to speak of. I hope and pray that the company folds. They deserve it. Rotten.

I have been using this AT&T internet for over 2 yrs. Called to cancel service and because I am having problems remembering thing they wouldn't turn the service. Now I explained that I couldn't remember password they assured me it would be taken care of. Now I am still getting bills and have called several times and I have did chat services. Nothing has been done. Now it's going on 3 months. What is it all about money or service. I even got letter telling me service has been terminated but I am still getting monthly bill like service is still on. I am gonna let everybody know dont use this company for anything. Can you imagine if I was decease my family couldn't get services turn off.

I have been a customer of AT&T Uverse for around 6 years. I have had nothing but issues every single year with my rates being hiked following promotions. With serious intent to cancel they usually offer more promotions, but they almost NEVER go into effect as promised. I have spoken to several representatives who promise a new rate, only for it to not ever go into effect, and to be told that they have no record of the discussed rates. We were told twice that our package rate was lowered to x amount, only for it to never happen and there somehow be no record of it. We cancelled the cable portion of the package and kept the internet at an agreed upon rate, only for that promised rate to be nowhere in existence and the standard rate with no promotions applied.

I recently switched from Cox to AT&T at the end of March and regretfully hate the decision. Since I’ve had AT&T I pretty much can’t watch TV. Every channel including shows I record lag. The TV show will freeze but the TV continues to communicate. I have to reboot my system everyday (multiple times). I’ve called AT&T twice already to see if something can be done to help. I’ve had a technician come out and replace boxes that seems to have only made the matter worse. Unfortunately I am in a year contract with them, and that can’t come soon enough. Paying a monthly bill, that is completely useless to me.

We've had AT&T internet since we moved into our home in 2000. We had DSL until a few years ago when we made the switch to Uverse. We were told we would get up to 100 Mbps which is a gross understatement. We're lucky if we hit 6 Mbps. With the crappy DSL we would call it a win if we hit 1.5 Mbps so we were thrilled to get 5 or 6. But 100? HAHAHAHAHA! No. It goes out occasionally only to reboot itself. And recently the main box at the corner of our road was damaged. It took AT&T 8 DAYS to get us back up and running. Bad enough, but what was even worse was that customer service had NO CLUE what was going on. ZERO. EVery call I made proved that. I was told techs were working on the problem, or that there was no outage in the area and it was our modem.

I reported picture freezing to Uverse via the online app. I did that 3 times and each time they restarted the modem or DVR no avail. So I tech came out on Memorial Day and replaced he modem. Because the problem was intermittent it looked like a success. Within a few hours the problem returned. Used online app and they ran same tests etc. Got a tech her here on 29 May. He placed the DVR and cable from modem to DVR. No success. He put me in touch with the Maintenance supervisor & he told me the problem was in the network & it was being worked. Now, 31 May, it's still freezing all channels. Have gotten no additional updates.

In October we signed up for their $40 deal that was internet and cable. They were unable to install cable because of the lack of a connection. AT&T agreed to keep the same deal of $40 a month. Now we just received a bill that was more than double the agreed upon rate and AT&T refuses to correct the problem. We will be leaving AT&T and encouraging everyone we know to do the same due to their lack of customer service.

ATT is big liar and is not a good company. They keep lying to me about my bill, that they fixed it. But every time I log in to pay it's the same. I don't know why they keep lying and giving their customer the run arounds. This is the worst company I ever dealt with. I hope they go out of business. I hope that there is no ATT anymore. I hate this word ATT. They are stupid and ignorant.

The clerk at the local AT&T store convinced me to switch from cable to AT&T Fiber. The service is great. Combined with an Orbi satellite system, the speeds throughout my 3100 sq. foot home are terrific. So what is the problem? The problem is that I have been constantly misled by the sales and service reps. The clerk at the local AT&T store told me that the AT&T 300 plan came with unlimited data. It does not. It turns out that I use a lot of data. Furthermore, he quoted me a $40/month price that would go up by no more than $10 in a year. Neither of those were true. I wasn't getting $40/month because he didn't bundle my AT&T services despite knowing I had multiple services. And the cost goes up by more than $10 after a year.

I would give it zero stars if I could. Where to start, for one I made it VERY clear from the beginning that I do not want any automated systems calling my phone, especially while I'm at work but of course I keep getting robocalls & texts. Since I had the AT&T U-Verse installed I have had nothing but issues, I didn't think it could get much worse than Spectrum until I got AT&T. The TV service kept glitching and freezing so they switched it to DirecTV. So now I'm paying for ads and can only fast forward through the commercials on certain channels. The DVR limits what can be recorded, certain programs are not allowed for some reason, and still can only fast-forward through certain commercials. The DirecTV modem interferes with the WIFI signal so now I only have 3-4 bars of internet service that drops frequently. My neighbor gave me permission to log in to their WIFI so I can take my online courses, but I'm paying for internet.

I call AT&T's number to get U-verse and Wifi in my new apartment. My new place is already pre-wired with AT&T so how hard could it be. I had a gentleman answer my first phone call telling me that he could help me. He upsells my internet and credit check me then tries to sell me DIRECTV. I live in an upscale apartment so I can't have DIRECTV and I told him I can only have Uverse upfront. So then he tells me that he can't help me with that, but then tries to just sell me internet. I told him no, I want Uverse and how do I get Uverse. After having me on and off hold for over an hour he says he will finish with my internet then transfer me to someone to help with Uverse. I was like okay great.

$200.00 rewards after 6 months of service. I am 72 yrs of age on a budget. Was looking forward to my moneys of a VISA CARD for my service to them. Called numerous times and told me you are eligible for this waiting for visa 7 months of service I have. Called, chatted online said I had to register to get it within 120 days. No one told me that got no letter no email on this so cannot give it to me. IS THAT RIGHT? They get you to take them then do this. Not a happy customer waiting for my year contract is over will cancel. AT&T have terrible customer service.

When I called about the bill of my wireless phone, and I got hook-up with the trial of AT&T Internet 50 plan, with the promise that I will not be charged if I do not like the service. I did ask about the installation fees and other fees, the sales representative and her manager repeat it right before place the order, they said that it will be free of charged if the service is cancelled within 14 days. Now, this remind me the statement they repeated: 'It will be free of charge if you cancel the service within 14 days of activation'.

I recently signed up for Uverse package (cable TV, internet, home phone service) and ended up cancelling in 10 days. First off, their cable TV is nowhere near Spectrum, with which I had been a customer for last 2 decades before signing up for Uverse. There are things about Spectrum that frustrates me here and there but AT&T is much worse in terms of functionality & service. Their on-demand is very limited, the remote is hard to navigate, simple recording function is not as simple as it should be and cable TV had some sort of issues and didn't work for a few hours TWICE in those short 10 days. And internet was very very slow.

When signing up for internet in December 2017, the install tech broke the stucco off of our outside wall, left screws and metal pieces all over the ground, used profanity, and only half finished the installation, making us have another person come out to complete it almost a week later. It's now May 2019, their line fell onto the street during the (calm weather) night with exposed wires splayed and we lost service. My husband and I both called for three days to try and get someone out (so we don't have to keep holding it up to get out of the driveway!) and got an appointment for the fourth day of no service.

I had been using AT&T U-verse and Internet service for 4 years since 2014. For some unknown reason most of the time when I turned off my living room TV and the next day the TV will not be on even after I restarted the modem. I called AT&T 3 times for the same issue but they had never fixed it. They kept saying it was the weather. Nevertheless, I paid the full price for 4 years even if I could not watch TV in my living room and had to retreat to my bedroom to watch TV. I never asked them to give me a refund or reduced price. Finally, I switched to another TV service provider and I was able to watch TV in my living room and never had the same issues again. But that company's price went up to the roof after a few months without notice in advice.

I have Comcast for tv since the building I am in has a bundle deal, which is fine. Xfinity-Comcast tv is great and the stores are super friendly. But for internet, I had to get off of the Comcast cable because of what was becoming off then on situation. I could watch the router reboot itself about every fifteen minutes. I work from home office and had to get my internet working better right away. I switched to AT&T U-Verse for my internet, and have been very happy and relieved. It is fast and always there when I need it for work.

I been with AT&T Uverse for 8 years. I never call complain with anything and I set up auto paid. When we move I called to cancel services in April. I ask the rep. since the last payment was collect in April 12/19 am I going to be bill again. The rep said no because I already paid for my last bill and my service will be disconnect end of April. I said okay great. Nope they charge me again in May. When I call back ask the same question. All I got was, "I'm sorry. It was wrong information given to me." I told him call was being record. He didn't said anything. I understand since I disconnected their service. They don't care. Because of this I also cancel DirecTV with AT&T that was supposedly install this weekend.

I signed up for service to be installed 4-23-2019. They came out and hooked everything up and said the cable was out of service in my area and they would call to reschedule soon. After 1 week without any contact I decided to call and cancel. They were very sorry and offered a $100 discount so I accepted and would give them another chance. I was also promised visa gift cards for signing up that I haven’t received yet either. I have been patiently waiting and now my internet has been canceled for who knows what reason. I have made several calls and have received nothing but more promises. To this day nobody can tell me when my service will be hooked up. This has been a nightmare and I am going to return my equipment tomorrow. What a waste of time. Thanks for the runaround and lies!

If there was a option for a negative star review, this is it. Set up was easy and quick but is where the customer service stops. Wait, I'm sorry, AT&T contracts that out so even that is not AT&T. Three days after it was installed the police department ripped the wires from the box thinking we were stealing electricity. At a glance it does look like Romex. I'll give them that one. Three days later still waiting on AT&T to come out to hook it back up. On day five I was able to hook it up since the installation was the last time we seen them in three months. They promised my wife and I someone would be out to bury the wire within a week of the installation.

Writing this review on behalf of my father who is older. AT&T just went to the low of the lowest. One of the representatives sold a cable account to my father when he already had one to make a profit. We now have two bills to pay which is just wrong. It's extremely insensitive to trick an older person who is trying to save money to charge them twice for the same account. However this representative was SHAME ON YOU!! And for AT&T shame on you too for hiring someone like this.

I was transferred to 5 different numbers. Fiber installation team cut, then replaced my comcast cable & internet line. They replaced it, but did not bury it. They need to bury it so yard workers don’t cut it again. Also, I am treasurer of Woodruff Plantation HOA. The fiber installation team broke the entrance irrigation and electrical system. I paid for repair $100 I seek reimbursement. However, we need a new electrical line and don’t have the right tools. I want AT&T to fix it.

Called to cancel services and guy on the phone wouldn’t let me! Wants to charge me another month! Couldn’t tell me the address to send back the equipment!! So sad to see AT&T is resorting to stealing from people, used to be a decent company. Thanks to Google I see I can drop equipment at UPS. Will not do business with these thieves ever again. Buyer beware, if you want to cancel apparently you need to call months in advance. On the recorded call I kept repeating to cancel my order effective today, will mail equipment back tomorrow. Not surprising their stock price has been flailing, when you have to resort to theft, it’s not going so well...

Repeating another because it's perfectly said said. I had DirecTV had a few problems but regret it and it's so many better choices and things you can do with the TV guy with taping with finding Seasons. AT&T doesn't even tell you what season or episode you're watching and below it freezes all the time. This has to be the worst cable service I have ever had. Would not advise anyone getting this service. Freezes up. Won't do playbacks half the time. Pixelates all through shows or freezes up. Not a good service at all.

When I call for support on any AT&T services, it's always a hassle to get anything done. Your people barely speak English. I just wanted to update my compromised Credit Card info, and it took me 3 hrs. on the phone to get it done. I pay for my service over $500 a month and get no service or hold times of over an hour. You never get to talk to a supervisor. They just put you on hold until you give up. That is not a company I want to be associated with. As soon as my contract expires I will cancel all my AT&T services. Wireless/DirecTV.

On May first I call in to bundle internet and DirecTV and they came out and did my DirecTV but said they would be out on the third of May for the internet then they cancel it and did not return the down payment but I still don't have internet and they said they would be here today and no one can find my order and they keep hanging up on me when I call so my family has to go with out internet and no one won't help me. I have wireless phone also but you think they would be here today since they say they would be.

Signed up for high speed unlimited wifi data, works for about 20 minutes then freezes so much, Netflix constantly buffering. Was also rewarded with a $100 gift card. Activated it, in January just like they said, said it would take 3 weeks, waiting a month before contacting, they had sent to complete wrong address. Had the card reissued to my actual mailing address. A month later, contacted them again, they told me, they never sent it because they didn't have my full mailing address (even though they installed the service at said address).

One of the world's largest corporations is one of the least competent. I dare you to try to get a hold of a representative within 10 mins if not closer to 40 mins. When you do reach a person after 4 different numbers the person can barely speak standard English and cannot solve your problem anyhow. At all costs run don't walk away from this giant company who doesn't care about you. It take a awful company to drag down what was once a very good company like DirecTV. Simply awful.

‪I just got off the phone yet again, with AT&T. I’m disgusted with the treatment of my dispute and lack of customer service. I applied for internet services, which I did not get, but they still withdrew $75 out of my account. I canceled the non-existent services on 4/16/19. Now I have to file a claim just to get my money back. My claim will take 3-5 days to investigate. I just want my money back!‬ I find it hard to believe that they have zero difficulties accessing my account to withdraw money, but it becomes an act of Congress to refund it back to me.

ATT U-verse charge me even though I shipped equipment back to them. They delayed the notification of charges until a couple weeks before sending me to collections. Customer service was poor. You are treated like a number not a customer. Go with another provider.

Operators need to be retrain. I will never recommend their service. They might have a good product but can't get past customer service to see. Awful. I don't have anything good to say about them. They loss me as a customer. I went back to Comcast. They worse than Comcast.

I have been an AT&T customer for 13 years and I can’t wait for my contracts to end with them. Ever since they joined with DirecTV it has been so hard to get them to do the simplest of things. I moved, and took my existing internet equipment with me, which is an AT&T U-verse router. The house I moved into had an existing setup that’s the exact same, and their service was working a week ago.

We have been out of internet, TV and cable service for 7 DAYS and AT&T cannot find a technician to fix it!!! They made us wait all day on a Friday beginning at 10 a.m. and the technician never showed despite our repeated calls. Finally, around 7 p.m. they slipped and said that the technician didn’t show up for work that day! Not one of their customer service representatives informed us of this all day.

Three weeks ago the cable went out right before the college basketball national championship game. Didn’t see any of the game. Uverse Reps said the next tech was a week out. Technician came out and told me I had out-dated equipment. This is the third time I have heard that in 5 1/2 years of AT&T service.. (because it keeps going out). I had it for three weeks and now and boom... it goes out during Game of Thrones.

I changed from Xfinity because the bill got too expense. I am a senior citizen. Was promised cheaper/better service. So far the bill is less, not by much but the internet speed is terrible. It is slow, won't stream video as it locks up and then it kicks me out and I have to reconnect the service. Unfortunately I too am locked into an agreement but I think I may change carriers anyway and pay to get out of the service. This is the worst I have ever experienced dating all the way back to dial up. I called the service help and they could not resolve the problems either. I would not recommend ATT Uverse to anyone.

I left Spectrum under the false pretense that AT&T Uverse was a far better service. The sales person stated that the fiber to the home has faster internet speeds and the TV service was far clearer than Spectrum's service; well that turned out to be a crock! My wireless bedroom TV converter freezes, shuts down, loses signal more often than not and my internet is the worst most of the time. I was also promised a Visa gift card when I signed up in December which I have yet to receive. I am truly disappointed that I actually fell for their crap. I am locked into a two year contract for services that I absolutely hate. Shame on you AT&T...

This has to be the worst cable service I have ever had. Would not advise anyone getting this service. Freezes up. Won't do playbacks half the time. Pixellates all through shows or freezes up. Not a good service at all.

I signed up for AT&T U-verse for the AT&T Internet 25. It was supposed to get speeds of up to 25 Mbps, I have NEVER gotten that. I only get 10-15 Mbps if I am lucky. The jack/the gateway router are all 8 inches from the incoming plug, which sits right near the DirecTV box which is hardwired. Per their directions there should be nothing blocking (mirrors, stods, walls) blocking the signal. I think they slow your speed down whenever they want. I test the speed on the AT&T site every day and the same thing. The others are right, it's all a lie. They never deliver what they promise. I have had AT&T, which was Pacific Bell, which was Baby Bells, close to 38 years. 28 years for DirecTV and their prices change every month. I don't trust they will deliver what I am paying for. And they are more than happy to disconnect your service and make you pay to get it turned back on.

AT&T Internet is a joke. Rates go up. Service is throttled to get more money. Every time I call there’s an excuse offered. Funny, I only have issues during peak times, ie when most people are home in my area. How are they allowed to not be accountable for providing a service? Consumers have to pay whether or not service is rendered or substandard. A class action suit should be filed against them. Maybe they will change their tune!

We updated our internet, they came to dig and bury the new lines which were close to our phone lines. I called because our phone went out, I was specifically told I would not be billed since AT&T was just out. The guy came out and JUST LOOKED. He noticed we were using our "old" phone lines and not through AT&T's equipment. He didn't touch anything and was only at the house maybe five minutes. We were billed $103.08. He stated we may be billed because he came out. I told him that I was told since they had just came out and we didn't have the issue prior we wouldn't be billed. The tech even stated if we were told that then we shouldn't be billed but if we were to just call and it would be removed.