AT&T Internet Reviews

I have had issues with our RingCentral phones not working for over a month. I was initially told we needed fiber optic cables in the office. I was quoted a price and then transferred again. Then they told me that my office location did not have fiber optic cable access yet. I called RingCentral again to cancel my phones since I could not use them. They told me to call AT&T to port out my number.

After another day lost on phones call to do this I was finally with the 3rd party confirmation to port out the number to then only find out they had the wrong area code for my phone # and could not change it. I was told to call back and redo what had taken me 2 hours of my work day. Today I happen to have an AT&T fiber optic rep knock on my office door to let me know that fiber optic cable access was now available in my building since May 1st!!! Really. So why had nobody in the many days of calling told me any of this. I really dislike this company. They have no consideration for their customers.

The next day I woke up to no internet. It seems that Uverse disconnected everything because of this $100. I called them at 10:30 am and spoke to DirecTV, who confirmed what I said. I was then transferred to Uverse whose CSR said that my story was not true. I was mysteriously disconnected from this person so I called back and talked to another Uverse CSR who told me that the DirecTV person who credited my account for $100 was going to be fired because he had no authority to do that. I told him that I was not interested in internal AT&T issues, that all I wanted was to be reconnected to the internet that I was paying for. He said I couldn't be reconnected until I paid the $100 because it was a bogus offer from a crazy employee. I told him that AT&T should honor that promise because I was the customer, etc. etc.

He transferred me to a supervisor (upon my request) who said that there was no way that the "system" would allow them to provide me with the internet because I owed them $100. I asked him to waive the $100 and give me back my internet. He said he couldn't, that his hands were tied. He said the DirecTV system was not "talking to" the Uverse system. What!!! This million dollar corporation does not have compatible software for their systems??? He said again there was nothing he could do and hung up.

I then called tech support at AT&T and asked a very nice guy to help me. He got the exact same runaround I had received and he was as frustrated as I was upon finding out that NO ONE at AT&T was capable of turning on my internet. I was on hold with this guy for 2 hours!!! I thanked him for trying and then called customer service. A CSR told me she had done something and that my internet would be re-established in 2 hours but that I would owe a $49 reconnect fee??? What!!! How!!! I told her, "No way. No, how would I pay to reconnect my service?" Well, needless to say, my service was not turned on in 2 hours and I called back at 4:30 pm (Please note: I had been on the phone with AT&T since 10:30 am that morning.)

I got frustrated with the attitude of the next CSR and called her an idiot. She hung up on me so I called back and got someone named Paul ** who reconnected my internet almost immediately. By this time it was 6:00 pm. All day on the phone listening to that awful automated robot who can't understand anything, listening to the awful music when they put me on hold, listening to excuse after excuse about why no one could help me. I don't get it. In any case, when I receive my kit from another company, I will no longer have Uverse Internet. I was also inspired by this event to change my wireless carrier to one of AT&T's competitors. I sincerely hope AT&T dies a slow and agonizing death. They are awful, simply awful.

I did as instructed but the service center said they could not charge me the way Peggy said it would be. By this time it is June and I have spent many, many hours on the phone trying to get this resolved. In the meantime, AT&T has taken it upon themselves to charge us a bundle price for Internet and TV and placed the phone numbers under my husband's name (they were never in his name) without our consent. I asked numerous times for the recordings of my many phone calls to be pulled and reviewed- I had names and dates of everyone I spoke with but no one ever did or they just never got back with me. I also tried to reach this Peggy person at the number she gave but it must be a temporary access code she gave me because it would no longer grant me access. I went through customer service trying to reach her and no one had ever heard of the department I was trying to reach.

Finally in late July, after still many, many more hours on the phone someone suggested we bundle with 2 voice over Internet lines instead of one voice over Internet and one regular. After 2 more technicians coming to the house (one was a surprise visit in which we were never notified and this was not the first time that happened) we now have the bundle with 2 voice over Internet lines. The installation was finally completed after 2 months of pure torture dealing with representatives and supervisors, many of which were unable to speak English clearly.

We also had to pay additional money because no one ever told us you can only have 4 TV's being watched with the type of box we received in the bundle for DirecTV. That was an additional technician visit. I was also told my bundle price had increased because I "refused" the voice over Internet line in May so the May bundle price was no longer available. I tried to explain to them I was not refusing but it was their technicians that said it was impossible to install a voice over Internet line and a regular phone line in our home.

If I could give them a zero for a rating I would. Had we not already cancelled TWC I would have stayed with them but the fees to reinstall everything was not worth it. This has been a very emotionally draining process. I had been told by many people that DirecTV was wonderful but it seems they have went downhill since merging with AT&T. I have a feeling I will be on the phone again for many more hours when the bill arrives. My advice to anyone considering this company is to RUN if you have other options.

If they can steal $5.00 from each customer a month with over 30 million customers, that is 150 million a month. The amount of stress from calling them every two months before I can pay my bill to wait for an hour frustrated and upset just to pay a bill. I wait on terminal hold for an hour. And then they hang up on you. That is also part of their STANDARD OPERATING PROCEDURES. If they leave you on hold most people will get tired of it and just pay the $5 and they win.

Here is again, my AT&T bill comes, it is now $175 and I still have the same programming I had 3 years ago. They are billing me $75 more now than 3 years ago. I am putting off calling them now for a week because it ruins my entire day to call those **, go through the stress and wait on terminal hold. I have AT&T. Cannot believe they have a commercial where anyone would ever refer a friend to them. You might refer your worst enemy because you want to drive them crazy.

Second of all, I called them to get a better rate after receiving a bill which was $100 more than my past bills. And they transferred me to multiple customer service representatives. None of them are willing to give me a better deal other than it would be cheaper if I change the plan to a less internet speed and less channels by half of what I have. Even after that, the bill will still come up to be significantly higher than other providers.

Lastly, I tried to cancel my account and had to call them back (this is after we found a much better deal from other providers). They transferred me multiple times to different customer service. I had to tell them at least 10 times that I want to cancel my account (had to repeat more than 3 times to one person who then told me that she had to transfer me to another representatives).

Only after a 30 minutes call that one last person finally was able to put a note to the account to cease services (nevermind this is after me telling them that they better not transfer me to another person because I cannot imagine it needs a village to cancel one account). And by the way I had to repeat ALL the things I had said to the previous few representatives before I get a response "Yes ma'am, your account will be closed on July 30". So needless to say, they have a pretty bad customer service.

A couple of hours later my order gets changed in the AT&T system and was now showing a new price of $118.99. After a few hours on the chat and phone support last Friday I was promised that things will be fixed and I believed them. I looked today and nothing was fixed of course. I spent a couple more hours with them today and of course they are refusing to fix the issue and telling me that the cheaper price was a mistake and they can't do anything about it. I am stuck with them, because the apartment complex where we live does not allow any other providers to come in, so it is an artificial monopoly and they know it, so they can do whatever they want with the customers in the complex. To add to that, AT&T just charged me extra for the faster internet speed that I upgraded last month and was told the cost would be the same as the speed I had before.:(

After two hours on the phone, with five different representatives, I finally got it straightened out and my bill was lowered to what I was told it would be when I ordered the service. I could not understand most of the people I spoke to due to the fact they had heavy foreign accents. One of the representatives kept putting me on hold every time I asked him a question. After getting this straightened out I thought everything would be okay and it was until I got my wireless bill. It was $407.00. I snapped! I called the AT&T wireless department and was told they couldn't help me at that time because the computer was down and they couldn't pull up my bill. I thought that was odd because I was able to pull it up on my computer.

I called back this morning and was told when I ordered the U-Verse they assumed I wanted to upgrade my wireless account so I was being considered a new customer which incurred a lot of new charges. The only time I mentioned my wireless account was when I told them I had used their service for 8 years. I also told them I was happy with that service and didn't want anything changed. About a month ago, because I was a valued customer, they sent me two Trek tablets. I still have the paperwork and it stated the tablets were absolutely free with the exception of a $10.00 charge every month. I was fine with that.

On the new wireless bill they charged me for the free tablets. Again, I spent 2 hours on the phone with about 4 representatives. One lady spoke so softly it sounded like she was whispering towards the phone from another room. I couldn't hear a thing she said. I told her I couldn't hear her and she said she must have a bad headset but continued to use it. I hung up on her and called back. The next 2 representatives put me on hold and never came back. After calming down for about an hour I finally reached a representative that was able to get the charges off and fix my account.

I'm currently rebuilding my credit but as soon as I can do it without putting down a large down payment I'm going to another wireless service. If I get another messed up bill from AT&T U-Verse, I'm going back to my old cable provider immediately and will go to a pre-paid wireless service. Think twice before you sign up for anything from AT&T. Also, since they aren't good at putting correct charges on your bill, do NOT use autopay.

This U-verse is a ripoff. If modem goes out so does the phone. Why did my phone/internet work just fine for the first year, then all the specials were gone and my service went downhill after that? They are aware there is a special needs adult living with me, too, who needs the phone in case of an emergency, they don't care. Why did one tech say there's no low income internet and yet another tech gave me the number to apply for it? This company has gone to crap since it was MCI.

I looked up the phone number on the internet and that number was for a company not associated with AT&T. The woman read the number twice and I repeated it back to her... And she said that was the number. So here is another example of AT&T not really caring about the customer. In fact was happy and willing to send them off without help... And to a location/number that was in no way related to AT&T.

She called and they acknowledged what she said but never took it off the bill. She called a second time and same thing occurred. Should have known right then that this AT&T was not the same company that it was in the past. My wife got tired of calling them and never got anywhere with them. I guess she just figured it wasn't a large charge so she would just pay it. Which I had no idea she was paying it. It might have not been that much but to me it's the principle of it. And it adds up over 8 years of paying that. Not to mention the interest. Fast forward to June 2016 and my internet router is not working. So I went onto live chat when it was working and told them about it going on and off. They said they would send a rep out to my house and he would bring a new router because the old one I had was most likely not working anymore correctly.

He came out and gave me new box and helped me plug it in and make sure it was working. It wasn't. I told him that right here on the back porch is where the line comes in and that is where I have checked in the past if the line in my house was bad or their lines to the pole and beyond. I figured it might be in my attic because I was having a rat problem. Rats chew wires. He found the problem right away in the first two feet from the connection. He said he would replace the two feet of wire which he did and it worked fine. So I don't see the need for a new router after all...

I want to add that the rats chewed through them twice after he fixed it and I repaired the lines twice now. Not that major of a job. I actually rewired my whole house when I remodeled the kitchen and one bath and put in extra lines throughout. I also was provided a box to return my old router and I mentioned to the AT&T guy that I purchased the router back years ago and after my wife had told me she was paying rental on it for all those years he said they have all the records on that and they would reimburse you if that was the case... So I believe it was the next day that I called. I told the gentleman the full story and said that in my calculation of 95 months of paying a 5 dollar rental fee came out to $475. He said he would present that to his supervisors and they would calculate it up and get it all verified and they would get back to me within 2 to 3 weeks with a check by mail...

Then he said "would you like a tel number with that router?" And also faster internet speed than the slow 4mbps that I had? I told him that my wife would not pay any more per month than we pay now $52 a month. We're senior and on a fixed income, I am disabled. He said "no worries there, I am going to drop your monthly charge to $40 a month for the next 6 months." The whole time I was talking with him he was asking me if he was doing good. I was figuring that they were trying to appease me for the wrong they did for 8 years. How foolish I was to believe that would happen in today's world with the filthy rich sucking every last dollar they can from the poor working class people... The only tool we have is the internet to show our grievances against these huge corporations. And that is what I'm planning to do. Please spread this worldwide.

I am not finished here by a long shot. Let me tell you about additional calls. Also let me note that I am not to get stressed out because of my heart problems. Which I did tell AT&T that I cannot get stressed out on this. After that it seemed to me to be more stressful on me. Were they trying to take advantage of that? Is that almost considered attempted murder? I'll let you be the judge of that. I have to go asleep now because I have cardiac rehab in the morning. I'll finish this later.

Then when that CSR got me, he said he didn't "appreciate my tone" when I told him how upset I was. I just hung up the phone RIGHT THERE. That was a mistake, because now I have Time Warner installed and am TRYING to cancel my U-verse and yes, you guessed it I am on NEVER ENDING HOLD. As I write this review I have been on hold for 58 plus minutes waiting for the privilege to talk to someone at U-verse to cancel my service. This company is a complete joke – I will NEVER give them a single dime more of my money. They could care LESS about their customers. Absolute travesty!

I talked with someone (Eugene) in the corporate office about this and he told me that if I had called earlier someone would have been able to come out. Well guess what - I told him that just last month, when the same thing happened, I called at 9am and I still could not get anyone to help. If I were you I would run as fast as I can away from AT&T and go with someone else. They don't care about their customers. I am planning on switching.

I bought a modem their agent told me to purchase to eliminate the cost of renting theirs every month and have now been told by the tech that the co. doesn't even USE this modem, & the installation fee I paid them upfront I am now contesting with my credit card company. I backed out before installation to dodge the bullet of being locked into a 2-yr nightmare with these scam artists. NO business should be allowed to operate this way and I'd love to see a massive lawsuit open against them.

Agent Brice (in chat) asked if I wanted to reschedule visit. I did so under duress...scheduled between 1pm and 4pm. Now I have the privilege of waiting ALL day for a tech to show up... I called AT&T to speak to a manager to escalate this complaint. I talked with Alan who seemed interested enough and showed some empathy for inconvenience. He asked if I wanted to talk to tech support and I said if that would help. He said they could help get a tech to my home sooner.

Absolutely, I responded. I was put on hold. Heard some recordings about a $100 gift card for $1.99 and have my credit card handy....and then disconnected. GREAT experience with AT&T. Exceptional world class service. NOT. So now I wait for a tech to arrive...it's almost 2PM. How fortunate I am that I have AT&T as my service provider. NOT.

I phoned AT&T late yesterday and to my surprise no one at AT&T even showed he had been out here or that the U-Verse was not up and running. A tech came out here today and cheerfully state he was here at my business to install my third line??? I GIVE UP. I had the tech remove the non-working U-Verse modem and I am going back to landlines. It is unfortunate that these days customer service is dying a very slow and painful death.

When the installer installed he told me he didn't want to do the install because I was at the end of the line and would never get good bandwidth. I had no choice so I went with it. There are no other internet providers in the area. True, the internet was as slow as dial up most of the time and dropped out regularly. It also caused many problems with my DirecTV on demand and streaming. It would freeze the system and wasn't even strong enough to stream on demand most of the time. DirecTV would blame AT&T and tell me they have to fix it. Wait a second, doesn't AT&T own DirecTV. They are all one company so how can they blame one another for problems.

It has been a long 2 year battle trying to get decent service with internet and TV here. I have had to make service calls every few months and usually no one could fix the issue, just blame the other one. Usually after a few days of no TV or internet it would magically come back. Who knows? Finally, I am moving and so unbelievably happy to be going somewhere that offers other service providers so I call to cancel my service. After waiting on hold a good 20 minutes I finally get to a human being and she puts me on hold a couple more minutes to come back and tell me that "sorry, that portion of AT&T's systems are currently down" and to try back at another time. WTF!!! Seriously. I am about to blow my top. How can a company so huge have so many problems continuously and provide such horrible service to its customers. If I can ever get my service cancelled, I will never sign up again even if they are my only choice. I'd rather go without.

A few days later, I began to notice how soggy our lawn felt when I would cut it. I thought it was just the recent rain. Once a month I check for broken sprinkler heads with our buried lawn irrigation. I turned it on and nothing happened. I called an irrigation tech to come look at it and to only find out that when AT&T buried the coax line they also followed the main line of my irrigation that goes completely around the perimeter of the house. Over 400 feet of irrigation line needed to be replaced because it was all cracked and damaged by a shovel. I notified AT&T of the damages and I got the "we aren't sure how to handle this" response "but we will certainly look into it and get back to you." Not once did they ever get back to me.

I was "promised" that I would receive a "damage form" in the mail so that I could officially file a damage complaint with them. I called and chatted online numerous times but always either was transferred to somebody else or the line would just magically disconnect. The internet speed of 18mb was more of an average of 8mb. Constant calls and visits by a tech never fixed the problem. The last tech that came out showed me the problem. He pointed with his finger onto his screen that I was paying for an 18mb but they had only set my max speed to 10mb. He advised me to call support and have them fix the issue. After overpaying for over a year they offered $50 in credit. The same tech that advised me of the issue also said that getting the company (AT&T) to reimburse me for the damages to my lawn was "most likely never going to happen because they don't care."

I finally gave up, paid over $800 to have the irrigation lines fixed/repaired, and advised AT&T that I was no longer going to pay them for their services until they paid me for the damages. They would call me to nag about me not paying the bill and I would tell them my whole story and then they would once again say I needed to fill out their damage form (which I don't think they even have) in order to file a claim.

I gave up, stopped paying for their services and they turned it all off and advised me to return the equipment. For several weeks, I would get AT&T solicitors at my door trying to get me to use their services again (even though our community states "no soliciting" on a sign at the entrance). I would refuse and refuse to get back with them. After having to unfortunately advise them that I would send them a cease & desist to leave me alone they finally sent my account to collections. They want their $250. I want my $800+ back for the damages they caused to my irrigation lines.

Most of my neighbors switched back to Comcast (yes here we are in the high tech Bay Area of SF & we have two choices because the FCC said it wouldn't be FAIR to allow competition, the result is BS.) I do not want to change to Comcast either. Whenever someone switches to AT&T, we have poor service and problems. Employees that come out 98% nice and professional except for one that pulled the card with his phone number on it when he refused to finish the job because he was working too hard. Maybe true but do not blame the customer. I grabbed it back although he was a large man over 6 feet tall and angry. It just got me mad Okay let that slide but when they tell me I have to have BASIC TV even though there are no TV's in the house after myriad of problems and loyalty... I think that is illegal and I will fight this BS!

Class Action Lawsuit here I come. I feel bad for the employees who understood this but they could not say much or they would probably be axed because AT&T is not a free enterprise system that they claim to be. They would rather hold their customers hostage and force them to have cable because they bought DirecTV to as usual, stave off the competition.

The leader in anti-trust lawsuits, slamming long distance before this era. Here they are with only one competitor and the FCC feels bad for them since they know all the players there and do not want to make them suffer. Instead they want to charge consumer for TV if they have high speed internet in the SF Bay Area! So low tech and 5th world FCC in the pocket of AT&T! Employees do the best they can but this is the edict from one of the monopoly players in Contra Costa County, CA. Been with them 8 years when they came into our area and they still do this to us. Large corporations are people, right?? NOT People pay them.

Not only am I losing a day's pay at work. Now they wouldn't even be out that day!!! With these reoccurring issues I decided to speak to someone higher up and cancel my services. So the lady I spoke to next said I would have to pay $120.00 cancellation fee. Well dang it! So I bit the bullet and asked what time was the soonest a tech could be there in the morning... She placed me on hold then came back on the line and said that a technician would not be available until Thursday. What??? How did it go from being rescheduled until tomorrow 7/6/16 to now being the first available being 7/8/16??? So frustrated I cancelled the services and she told me I was free to dispute the $120.00 cancellation fee (I definitely plan to).

Thirty minutes later, the technician who was scheduled to be here from 1-4pm called and apologized for being late and stated he just now received his work order to come to my house! The time he called was 6:38pm. I explained the whole situation and he was nice enough to listen and apologize because he honestly had no idea what was going on. So don't listen to the door to door sales pitch. They absolutely DO NOT CARE about their customers.

Today 7/5/2016 I receive a letter from AT&T telling me to pay the 15.36 bill or they will send me to collections! So I call several connections and dropped calls later including a call to corporate complaint phone number and no one can pull up the recorded conversation with the retention person I spoke to. After several hours dealing with this I gave up. My wife then calls and gets a cust serv rep to say they do record all calls and that she will credit this account to show 0.00. We will now wait to see if they honor this promise. Never EVER do any business with this group of bait and switch. Bunch of unprofessional bozos.

My husband was upset, but understood. That is until the next day... no tech arrived. My husband and I called and spoke to 3/4 agents before finally being transferred to a supervisor named Kim. Kim explained that she reached out to the field manager Will who informed her that the cable/wire/laser had to be replaced and that would take a special tech that would not be available until 07/05/16. My husband and I were still very upset and explained that husband would lose out on money from an online gaming competition; if he could not get the internet asap. Kim apologized again and guaranteed that we would be one of the first customers to be serviced 7/05; which is today.

My husband got an email this morning stating that the service would not be on til 07/19. We are now mad; we called the customer care dept and my husband placed on hold for several minutes by a rude female agent. When she came back to the phone; she claimed to be having technical difficulties and could not hear my husband speaking into the phone, so she hung up. I called the corporate office in TX and spoke to a nice young lady in the complaint dept named Danny. She said that one of the executives will be addressing our case within 48 hours. We did not have these issues with Xfinity. And I hope this issue is rectified soon; maybe AT&T should have stuck to phones...

After several calls and several supervisors, I was informed that instead of reconnecting my service, they created a new account, and then were going to cancel the new account. In order to get technicians out to reconnect my boxes I had to go back to my original service which was TV/Internet/Phone U450 and they would give me a discount for only $150. I agreed and they made the changes. The technicians came out the next day and everything seemed to be working. Noticed that I was missing several channels including my premiums channels. My internet also kept shutting off saying my service was disconnected contact AT&T. When I called in they said I had a pending order, which was from the new account that should had been cancelled.

I spoke with several technicians who said the issues I was having was due to me being on the U200 and U300 plans, which I never agreed to. I contacted my technician who advised me to contact the retention department on Tuesday, since Monday was a holiday. I spent 4 days without the correct service and my internet going in and out. I call in Tuesday and they tell me that they see that I am on the U300 and should have been put on the U450 but they can't change it because now my bill is past due as of Monday. So until I pay my bill they can't correct the original problem. So I have to pay for service that I was not getting before I can receive the service I should have been receiving in the first place.

I ask them to listen to the recordings from my last few calls in order to verify that I agreed to terms and conditions that my service would be restored to my U450 plan. I informed them that the recordings are there to protect the company and consumer. I agreed to hold while they review the information and locate their company error. They refused and instead told me to just pay for the service and then they can fix it.

AT&T has great service, but their business policies and procedures, as well as their customer service is horrendous. They lie to get you into contracts for products and services you don't need, don't keep their end of the bargain, blame everything on a system error, and then leave their customers holding the 'crap'. It's very difficult because companies like this take advantage of consumers who have limited or no other options for service. The only other option that I have is Comcast, but their service is not as good and their customer service is even worse. There has to be more accountability for large corporations like this who lie, manipulate, and take advantage of their customers.

This morning, on Sat July 2 at 8:35 am I called and lucky enough to talk with a rep, his name is Chris. I explain to him the situation and asked him to help me to close the account. He told me today is holiday already and the staff is short, so I have to call back on next Tuesday July 5 again. I told him I checked the business hour on the web and Saturday is not a holiday yet, how frustrated I am, because more than 2 months already, they do not want to help me at all. He recommended me to log into the AT&T website, change Thanh's account name to my name, then again call AT&T at the number 1800-288-2020 to get help for cancellation and address to return equipment. What is the purpose to change my brother's name to my name on that account, then I cancel later.

All they want, change the name, then after that goes to payment method. And I will be stuck there again. It does not make sense at all. I want to cancel the service of my brother in law only. I do not understand why a big company like AT&T, cannot help me to close the account with a good cause like this. When the reps hear the word CANCELLATION, THEY REFUSE to help and listen anymore, THEY WILL PASS you to ANOTHER LINE. Then let you WAIT. So, please help me to contact AT&T to close this case as soon as possible. Our family had suffered a lot already because losing a husband, a father, and a brother. We hope that all employees at AT&T, at least have their heart, not just about the money. Thank you very much for your understanding and your help.

My laptop/iPad/phone would say I lost connection 10x in an hour. Netflix on my TV would constantly freeze and say to "check my internet connection". YES we tried the "tech support" over and over again. Changed "channels" per following directions over the phone. RIDICULOUS. I'm so OVER paying for a service that is sub-par and frustrating. Not to mention my bill doubled! But even after that it had extra "service charges" on TOP of the doubled price... so done! THANK GOODNESS I'm switching. I NEVER recommend AT&T to anyone. And that is the truth.

One day I sent a bill back with my notes "I never agreed to this rate, so I don't think I have a contract with you". About 3 days later 2 people from AT&T/Uverse knocked on my door. I told them "I'm very angry with ATT", and what I didn't realized at that time, again "Oh - I'm so sorry... What happened... and so on". So I let them in and told them the whole story. After I finished "my ATT-story", they asked "Why don't you change to Uverse? We have a very good rate of USD 125, thats much closer to the promised USD 110.99". I asked them "what about the cancellation fees with Directv/ATT? She (the lady which was the "boss" of the 2 people) said (word by word): "Thats not a problem. We are the same firm. There are NO CANCELLATION-FEES". So I agreed to the change.

4 days later the Uverse-Technician came to my house to install the Uverse-devices. He told me I have to return the Directv-Devices. He left the Uverse-Device-Boxes here to return the Directv-Devices. The next day I wanted to return the packages. Turns out the Uverse-boxes were way too small for the Directv-Devices. So I called Directv to order the box/es. That was the first time I did hear: "If you cancel Directv you have to pay a cancellation fee of USD 420.-". I told them that I asked the 2 people which were in my house June 16 about "cancellation-fee" and that they told me "there is NO cancellation fee, because "we" are the same firm". The Directv-Guy said "no, we are not the same firm, you have to pay the USD 420. They told you wrong".

Be aware: ATT-people come to your house, look into your eyes and LIE into your face. And ATT doesn't take responsibility for that. English is not "my language", but I'm not stupid. I'm 54 yrs old and I know what to ask before I sign a contract. I spent now again HOURS on the phone and on the chat. The same game... Transferring back and forth, apologize for 1 hour and at the end NOTHING. Thats their tactic. Keeping the customer for hours on the phone, being very nice ("I'm a customer too, so I can understand you", "I'm so sorry for any problems", "this is not the normal standard"...). All this empty phrases so you feel understood, but thats all they do. If you hang up, even if they tell you "don't worry, I make sure you'll get the promised rate" - nothing happens. If you call 2 days later there is not even a note in your account.

By the way - the Uverse-Bill is USD 190 instead of the signed and promised rate of USD 127 (she did spoke all the time of USD 125, but at the end the amount was USD 127 (I didn't say anything about the difference since it was only USD 2). The bill is now: Directv (about USD 73) plus about USD 190 for ATT/Uverse. So I have now 2 TV-accounts!!!! (who can watch TV with 2 different TV-"accounts" at the same time? Thats the same as driving 2 cars at the same time.)

Today I tried to call a supervisor for Uverse. After 45 min waiting time they kicked me out. You can't even speak with somebody. So far I could only speak with ATT and Directv-people. Even if I have EVERYTHING on 1 bill, they tell you they can only see either the Directv-part or the ATT-part. I can see the whole bill on one side, why can't they see it like I do? I'm pretty sure this is another tactic. If they would train their employees in solving problems rather than "playing games" with their customer, this would be great. But instead they don't want to solve problems. This is the worst company ever. They lie to you and send you bills with rates you NEVER agreed!!! Shame on you all ATT/Directv/Uverse!!! If you are considering ATT and co: Stay away and run before it's too late... Otherwise problems are guaranteed!!! Somebody should stop this firm. It's a shame!!

Also, we were supposed to get 3 months of HBO and Cinemax for free, but that was never activated. Today, after 6 days of only partial fulfillment of our order, we were emailed three different bills, ranging from $191+ to $214+. The bundle with installation was supposed to be $126+. That rate was confirmed in 2 emails.

Since we were going to have to have our former provider come out to reinstate the phone line, we decided to return to them for all services. We will be paying a few dollars more a month and won't have wireless tv, but we will have consistency in information we get from customer service, and we will be speaking to people who actually understand the nuances of the English language and do not have to depend on scripted responses that never accurately answer our questions.

We have had AT&T for our cellphone service for over 20 yrs, and couldn't be more pleased. We were hoping to feel the same about U-verse, but, apparently, AT&T has outgrown its ability to provide true customer service. Every individual we spoke to had to be given the same information. Each then promised a swift resolution to our problems, often indicating that it could be done with a simple flip of a switch, and they couldn't believe that no one else we spoke to did that, as yet. Well, no one seemed to know where that switch was or how to flip it, and our problems were never resolved. We are very happy we parted company before we had to talk to another uninformed or ignorant U-verse representative.

We must say, however, that the installation technician was excellent. Unfortunately, he has a very unreliable company to work for. And the representative that took our cancellation order was also excellent. Unfortunately, the people we had to deal with in between were awful, unprepared to answer simple questions and resolve what they all said were easy fixes.

I should not pay for a service I did not get. I should not period. AT&T keeps acquiring all these companies that were much better when they were by themselves, and makes them worse than they were. Please stop buying all the companies we loved and make them crap. STAY AWAY, FAR AWAY, from this company. AT&T is the worst company in terms of its customer service. As I write this I am on the phone with them for over 2 hours and seven minutes. Even after their tech department told them that my equipment has not worked properly since the installation they still did not want to give me credit for the services I did both receive, saying that they have no notes from tech department about that.

I told them that "I was on the phone when tech department told you guys that the equipment is not functional, why do you need notes?" She kept telling me no notes, she can't give me credit and on top she need to charge me $150.00 cancellation fee. Are you serious AT&T??? I asked her "Would you pay for a cable service that you did not get?" She said "no." I said, "then why should I?" I do not know if I will get my credit from them or not, since I am still fighting with them but stay away from AT&T... AT&T should be broken down into several smaller companies. They are too big to handle small clients like us.

There is so much lack of training in the customer service department. I want all my money back that AT&T has illegally charged to my account without my consent. I was offered a $30.00 deal for two years and I agreed to be taken from my bank account. I feel something has to be done soon! I'm so frustrated with this company for all the inconvenience they have caused me. The worse thing is speaking to accounts payable, I requested 1-800 corporate number to complain and she said she did not have phone numbers available. I should go online and search for it. Really??? Duuuh! Common sense I do not have internet service. Wow!!! All I have to say is I want my credit for all the unauthorized fraud charges and for my modem I paid for. Contractor took from mine from my home, when replacing to new modem. Trust me I will take my money and business somewhere else as soon as this is resolved.

Tomorrow, as closed, tech could not restore phone. I had a twenty five dollar overcharge, and tape recorded the entire conversation with Aaron. He would not give me credit I was due, and tape has very detailed info of, and about ONGOING phone services and future billings. He KNEW I was taping call, and he STILL put bogus cancellation of my phone number in! He has my account and passcodes, and I need to change them, and need to report him. If my number is unavailable now, and/or, I am charged reconnect etc., fees, no more AT&T phone anymore. I have spent a lot and will more on wasted extra minutes I had to buy for the minutes cell phone I use. Also ripped off on twenty five dollars!

This is truly sickening. Someone please stop them. This company needs a class action lawsuit on them. They need to pay back all the money they owe. Bring in the recordings. They lie lie lie. This company need to be shut down. They rip so many people off, they have caused a big stress on my life. I hope all the people can come together on this. Spread the word and share share share. This needs to stop period. At&t is the worst company ever.

When I called to complain I was informed that because I had dropped the VOIP (which they did not provide as a reliable service) I could no longer have unlimited internet. But that if I added the bare bones direct tv package (that I do not want having had it before) I could get unlimited internet. I feel that have been deceptive from the start. Every time I had trouble it was their fault (one time was due to a worker of theirs disconnecting my service at the box down the road) and they spent more time trying to talk me into agreeing into cutting my download speed in half than in trying to find what was wrong. They had even taken my husband aside to try and get him to agree to this, to which he told them as I had - NO. The next to last man to come out even took my battery backup out of my router.

I have been trying for a week to get it returned. I told him that it was my battery and it was to stay. One of their customer service people tried to tell me I did not need it unless I had VOIP. I told her that wasn't true. When my power went out the battery assured I could keep internet access for my laptop. I feel AT&T is extremely dishonest, and at present I am doing research on just how I can replace them with a more reliable provider. After over 40 years as an AT&T customer I am researching how to replace all the services they have provided to me (or claimed they would).

And they don't have a complaint center they give you an address to write to. They make everything difficult. I have had problems since day one. Even the first appointment to have my service installed they went to the wrong Address and couldn't come back for a week then again when I made the new appointment they went to the wrong address again! I promise you if you choose AT&T you will be sorely disappointed.

Even more alarming is their underhanded business practices and charges... My husband has ADHD and sometimes forgets to pay bills. I'm usually on top of this, but since this was a new service I let it slip through the cracks. I completely expected to have to pay a restore fee since most companies charge this, but I was outraged when I saw my bill had literally doubled for being disconnected! The restore fee was $58! I don't see a reason why this should be the case considering all they have to do is press a button to shut off services, and a button to cut it back on. It isn't like they physically dispatch a tech to do anything to your wiring, so why on earth are they charging such outrageous fees???

When we spoke to a representative about this, they were very quick to refund the fee. I attribute this to the fact they already know it isn't right to begin with. We didn't push either. We simply asked if there was anything we could do about it. I think they just hope that people will just pay the fee and not question it, but I'm sorry, that is too much.

Even more bizarre... unauthorized charges altogether. This morning, I noticed a strange charge on my debit card under the name of "Frontier Secure." This transaction is by far not the first charge either, and my bank let me know this. Looking back through my statements, I saw other charges from the same company. I would have never linked this to AT&T, but sure enough after speaking with a representative from Frontier Secure, she immediately asked me if the charge was for $13. When I said yes, she asked if I was an AT&T customer. Again I said yes. She then told me that the charge was for 24/7 premium support service for our internet should we have any problems with our connection.

Well gee, we sure have had problems! I've only ever spoken to AT&T about those issues though, and never had to speak with anyone at Frontier, so obviously we don't use this "premium" service, and they never bothered to mention anything about it. Also, why is AT&T just randomly subscribing us to something like this??? THIS IS EXTREMELY SHADY AND I WOULD HAVE NEVER EXPECTED AN ESTABLISHED COMPANY TO DO THIS!

Needless to say, we will be canceling our services with them as soon as we are able. Heck, we might just go ahead and pay the contract cancellation fee since I'm sure they'll try to weasel more money out of our pockets anyway. I had better service through my hotspot on my T-Mobile phone than I am having with these crooks. I will be contacting AT&T today to get the charges reversed and inquiring about canceling service. To anyone considering Uverse, I am almost loathed to say this, but you'd be better off with Comcast. They may have a complicated bill structure, but frankly they were nowhere near as terrible as AT&T, and that's saying something considering how much I dislike Comcast. Look elsewhere if you can.

In an attempt to resolve an issue where AT&T mistakenly left an old connection active, the representative told me I should call the previous tenant and have him call in. Yes, he flat out told me I should do his job when I asked for help. He then gave me private information about the previous account holder at my address, which I have confirmed is not something they are allowed to share. I did not ask for this information, it was freely given to me without any verification that I even lived there. YOUR ACCOUNT INFORMATION IS JUST AS EASILY AVAILABLE TO ANYONE THAT CALLS IN. Your information is not secure. Tl;dr: Support staff will freely give out your private information. When I called in for assistance in moving, instead of helping, support staff just transfers to other support staff that are unable to help. Do not use this company.

I complained to AT&T on the Facebook site as well as over the phone and they said that I had to pay more and upgrade my service because I was obviously overusing my bandwidth - I have one laptop and sometimes an iPhone connected! They refuse to provide a refund and refuse to allow me to go to the local store and swap out the modem. They insist I have to have another tech come out but frankly I am not going to disrupt my patients another 3 hours some day just to have some guy come out and tell me he can't do anything.

The "office of the President" called me and the guy was rude and tried to blame their lousy service on me. You aren't allowed to use your own modem so I have to lease theirs even though it doesn't work properly. They told me I would have to call again to resolve it but I have already wasted too many cellular minutes only to get some person in India who tells me to unplug my modem. This has been going on for 4 months now. Don't ever use AT&T for business or you will regret the day you sign up!

As it turned out, Xfinity came and installed their service the day before Uverse showed up. Both installers were fast and nice. I compared the services and Xfinity was clocking 100-120 Mbps and Uverse was clocking 20-30 Mbps. Pretty obvious choice. Within a few days, I called Uverse and canceled. They said to send back the modem which I did and everything was fine... then about 60 days later I got a bill for installation for roughly $150. I called and complained (and waited for hours on hold to talk to several managers and superiors). In the end they said that if I did not pay they would send a collection agency and report it to the credit agency. I was enraged but I ended up paying because of the threat. I'm never using AT&T again.

Retention offered 65.00 per month and I kindly let the lady know I would be paying my final bill with the credit and that I would be changing to Cox Cable who had offered me the service for 40.00 per month. I waited until Cox was installed a few days later and then called AT&T to finalize things and get instructions on returning the box. Two more lengthy hold waits and once they even hung up on me. Conclusion, they had no record of my one time credit or that I had ever called them before, ever. They offered again to lower my bill to retain me by dropping the phone line (see above) before I was told phone had to be bundled. I declined.

My peace of mind and knowing that I was no longer associated with this company ever again I opted not to argue but to just pay the 105.00, return my box and be done with it. Sometimes you just have to choose your battles. Their customer service is the worst that I have ever experienced. And I am relieved that I am no longer associated with AT&T Uverse.

As such, we wasted a day waiting for the installation. If we had let him go ahead with the install with a promise of fixing it later, we would have wasted a significant amount of money. This sales tactic is clearly deceptive and seems designed to lure customers with the promise of good internet service with the expectation that the customer will not notice until it is too late. I am a long time AT&T wireless customer and I am giving serious thought to cancelling that device as well.

My cell phone bill is $300 per month and with all three bills from AT&T, I am paying about $700 per month. This next gentleman was a lot nicer than anyone I had ever spoken with. He was very informative and I could tell he was doing everything he could to help me. I was a little upset when he told me if I went to DirecTV there would be a dish in my yard, but I was even more upset that he told me I had Starz, Showtime and Encore. I was completely unaware of this but this was a promotion I had to get months before in order to keep my bill at a certain amount. Apparently when you add additional services it will temporarily lower your bill.

Off subject, I pay my bill through my AT&T app and there was fraudulent activity on my bank account. The payment this month was not drafted and I totally forgot that the card info on file was cancelled. I am currently waiting to get new card info. I don't have checks either. My services were suspended at one of my locations. I called and spoke with a young lady, explained my situation and she told me she would work with me and allow me to pay half of my bill upfront and the other half later and get my services restored. WHY DID I BELIEVE HER?? After she took my payment, she placed me on hold, came back to the phone and said, "I'm sorry ma'am I was able to take half of your payment but I can't take the other half for a different date, I'm sorry." I then asked, "well did you restore my services?" She said, "no we need the other half of the bill." At this time I am livid.

While trying to stay calm I asked why she would tell me she could restore my services when in fact she could not. She didn't really have a response other than she just needed me to pay the other half of the bill. Where I work, we can't just make a mistake and not fix it. She transfers me to another young lady who just gets on the phone and says, "well ma'am she told you she needed the other half of your bill." I told her she missed the part where the young lady told me, BEFORE I PAID HALF OF THE BILL, that she would restore my services. These people just make mistakes, they don't own up to it, and to me it seemed like they don't care about me as a customer. As soon as I get my bill paid, I will terminate my services and go elsewhere!!

After I returned the equipment on 3/14/2016, AT&T still charge me the rental fee, and I call them. But they said I rent their equipment so they charge me. They put the serial number of my router and said that is their equipment. I argue that I only rent one equipment, and I return it already and I have the receipt to prove. Then, they said I need to rent the equipment, because I ordered TV, voice and Internet package. But the one year discount package is finished. They admit that they have the record in their computer that I returned the equipment.

I ask them, if they insist to rent the equipment. They sent back the router I return, but they refuse to return and keep charge me for rental fee. I call several time to their customer service. They only say they cannot change the computer record, and they cannot return the router to me. But they will keep charge me the rental fee. After 2 months of struggling, I decide to terminate their service. Then AT&T sends me an email ask me to return the equipment again with the serial number of my owned router. And even, they ask me to return the TV receiver power cord and remote, that I sent back to them 2 years ago. If I do not return they will charge me. If they did not receive the accessories of TV receiver two year ago, they should inform me and charge me two years ago but they did not say anything.

I think I did not keep the receipt to prove my return for that is two year ago and they want ask for the money. What kind of company AT&T. A multi-billion company and use this kind of tricky way to get money. Shame on AT&T! So be aware to keep all your records otherwise, when you terminate their service, they will do the same trick on you! I rather pay more money and will not use the service of this kind of company. Good luck for those who using AT&T!

When I received the bill and called AT&T, they told me that I had to return the dvr immediately, although it was now packed away in my storage pod awaiting my move to the new home (that would take 4 months because it was a short sale, and needed bank approval before it could close). Not only did they not take responsibility for their man accidentally closing my account instead of creating a transfer of service, but they refused to set up new service at my new home until I either paid for the DVR or returned it. Then, because they made the mistake of cancelling my service, they also insisted that they would need to run a new credit check on me and charge me for a brand new installation rather than giving me a transfer deal.

In the real world, when you make a mistake, you take responsibility, fix it, and do what you need to in order to compensate your customer for the inconveniences and losses incurred due to that mistake. In AT&T's world, they make a mistake, and then make the customer pay and pay again for it. That $163 DVR fee for an older DVR that I would have been happy to continue using just cost them thousands of dollars in fees I would have paid for telephone, internet, and Uverse in the future, and has left me a very vocally unhappy customer who will tell this story to everyone I know and will recommend against using AT&T. That is just bad business, but then AT&T probably thinks they are so big that unhappy customers and lousy customer service do not matter.

So, we went to ask about the promotion to see if 1. It was true 2. It was some other type of promotion. The retail store we had went before had given us great service. We decided to go back to it & go see about the promotion. Ok, so this is where it all went downhill. The representative that helped us was not there. So another lady helped us. I had a hunch which I should of went with & asked for someone else but I felt like giving her a chance. The lady had confirmed that there was this promotion & that she would help us out. Just thinking about it truly frustrates me & even now I'm frustrated. Our whole account was messed up. I'm not sure what happened.

We were at the store for 4 hours because she said she had to makes calls blah blah. At the end of those 4 hours, I get a, "Oh I'm sorry, but I'm unable to fix it. You have to call customer service". So, I called, I was being really patient. Once I call, they tell me that this moron had added like 3 extra lines apart from the watches. I was confused, how did this happen & why. In order for this to get fixed my husband had to go to the store so that a customer relations representative was able to verify what had happened & so that they would take out those lines. We didn't even get the damn watches & was left with extra lines. We called customer service because it was so unfair that they did that to us & we wanted what we were told with the watches. I was not asked for a down payment.

After so many hours of speaking with them on the phone. I was told that it in fact was gonna happen & that I was going to get the 2 watches. I received them through the mail. I was going to activate them. And then I was told that they were asking for a deposit when the representative that sent me them said I didn't have to pay anything. The deposit was for 400 dollars! Then I had to call again & said that I have to pay for it. I explained that it wasn't my fault. That the representatives shouldn't of lied to me saying that both watches were free, one was btw. So there I am explaining myself to another representative.

Now I'm still dealing with this. No Solution. I have having issues with my Uverse service which I didn't before & I am so tired of dealing with morons on the phone that don't help find solutions to mistakes that THEY do. They say they fixed it but I call again & nothing is fixed. They say I'm putting notes & no notes. The service is great but the Customer Service has by far been the worst I have ever received in my life.

Rising prices with lowered services and they not having any reasonable solutions, I decided it doesn't matter how long or consistent you are a customer. They are reluctant to even attempt to resolve the issues and lately in trying to speak with their customer service I find it becoming more of a communication issue as they are using more often than not Customer Service persons with foreign accents that are difficult to understand. It is embarrassing to continue to repeat at the end of the CS person's remarks "Would you repeat that again." I finally decided to change Cable providers, to my wife's mild dissatisfaction, in order to just see if there are other providers that are as arrogant as AT&T.

After the Cable was changed, but not the Internet, AT&T notified me that they were pleased to have me chose them for my plan change and sent me a bill welcoming as a new customer with all kinds of things I need to do to "install" the internet which was not touched during the cable switch. Not only did they congratulate and welcome me but also explained what my "installation" charges and one-time setup would be as well as new increased price and 600 MB maximum service before "overages would be charged" when in fact the internet is same as it was and nothing was added or installed. Does AT&T for all it's tech bravado really feel it can BS and blow smoke in everyone's eyes and get away with it?

They pulled a fast one when the US allowed them to absorb DIRECTV which if you thought they acted arrogant and independent before you should have to deal with them now. I searched the hell out of their site to write a complaint about how I felt I had been treated and if someone can find such a place on their site they have a talent I don't possess and if one would point to their "CHAT" service they have got to be kidding as it is "horrible" and so infuriates you to the point you want to drop kick the thing out of the room.

I now have to find another provider and with AT&T and MI-Connection in this area the outlook doesn't look bright but as long as I am being taken advantage of by AT&T and MI-Connection, who I understand is no prize, at least I get an opportunity to pick who I will be underwhelmed by. This is the first review I have ever written about a service as I have always sympathized with service people as I was in the service business for 50 years and had I given service like these guys I wouldn't have lasted 50 years in the same area for that long.

So the first bill I got was about $160. I called them and ask why was it $160? They told me it was because of installation fees when they told it was going to be free installation, so they ended up removing $100 of the bill I paid $60 for that month. In mind I was like $60 might be because I'm a "new" customer and it's the first bill. Yesterday at night I checked my AT&T account to see how much of the 600 gb allowance I had used (something that used to be unlimited, it sucks now.) And I saw what I owe for this month (my second month with this service) and it said it was $91 dollars.

I started to get mad so I called today and told them how my bill is so high when I should be paying $39.99 only. They started to be like, "Yeah, but the plans you have aren't that cheap and the person you talked to didn't wrote what you guys agreed on". I was like, "Well you guys have the conversation recorded listen to it where he mentioned several times that the price will only be $39.99." They went on with the same crap, "But the plans you have cost more blah blah..." Therefore, I just told them to cut the service. I no longer want to deal with these liars that promises you good deals and in the end they give you crap. I do not recommend AT&T to anyone. It's just a waste of time dealing with them. Switching today for sure???

Lastly, I told the first supervisor that I didn't want them to run my credit and she stated that she WOULD NOT but asked me if I had ever had an account with AT&T before and I said, "Yes I had". She said she could just look into their records to verify whether or not I paid bills with them in the past INSTEAD of running my credit. SHE LIED. Even though I made it very clear to her that I did not want my credit run, she did it anyway!!! FRAUD! TERRIBLE COMPANY. I WILL NEVER DO BUSINESS WITH THEM AGAIN!

My husband's business depends more on fast upload speeds than downloads - and of course, the upload speed promised (and backed by literature) was one of the fastest available. We were also told we could have unlimited boxes. That may not be an issue for most families, but because everyone in our family is employed by the media, we do have tv's in every room and use them to monitor our industry throughout the day and evening. When tied to Charter, we had 11 boxes - which we were assured was no problem with Uverse. It was.

Their max at the time was 7, and it is 8 currently. Installation was 3 days of hell - mostly because they "forgot" to port over our landline numbers and they discovered that the distance between our home and the hub was too far for us to get "full power" into house. While all this was going on, my husband had to go back to Charter for his business internet needs and we proceeded with Uverse for the remainder of our services, including our home internet use.

We have had problems with slow internet speeds and intermittent loss of landlines and television services in the 7 years since we've had Uverse services. The amount of techs and the amount of time we've wasted with service appointments is staggering. Each tech complains about the work done by the previous tech as either substandard, or just plain wrong. We have had a total of 22 boxes, 17 modems and 11 DVRs replaced since I began keeping track - 3 years into our service. But NOTHING compares to what has been happening for the last week.

Beginning on Tuesday, May 24th, the service on two of our tv's has been dropping out at exactly 7:05 pm. About 30 minutes later, the internet goes down - and because of that, down goes the landline. We rebooted the internet and all of our services came back, except the tv in the master bedroom. Considering the other tvs were operational, this would not normally be a problem - EXCEPT that I am recovering from surgery and am bed bound, having broken my leg in 3 places. TV, internet and phones are my contact to the outside world right now. Because of this I instigated an online chat with Uverse and they began by taking my cellphone number in case we were disconnected.

They wanted to try rebooting and trouble-shooting again, refused to test only the master bedroom tv box (I had the serial number) - and then all our services went out and remained out until 2:15 am. They did not call me back. Two hours later, I used my cellphone to call customer service, who informs me that they had just given the last appointments for Wednesday away moments before. When I complained that I should have gotten one of those appointments because I should have been called back when my online chat was discontinued in the "testing" phase, they did agree to escalate but the earliest appointment I could get was Thursday, May 26th between 8 and 12.

Two techs showed up Thursday morning and were in my home for 4 1/2 hours. They spent a great deal of time rewiring, changing switch plates (no explanation regarding why) and stated that we did not need a new modem, DVR or any new boxes. They did give me a new remote control, lol. They assured me that everything was well and that we would have no further problems. And we didn't until 7:05 pm when the television service on two tvs went out, followed 30 minutes later by internet and landlines. A call to Uverse resulted in another team of two dispatched the next afternoon.

Friday's techs insisted that nothing Thursday's techs did was correct. They changed out cables to boxes again, accessed wiring in walls, attics and the basement and changed out the modem and two of the tv boxes. They were interested in the fact that we lose services every night at 7:05 pm, but thought it was coincidental UNLESS their wiring had somehow and suddenly gotten crossed with the city streetlight! Of course, they had no idea how wiring in a self-contained hub could do that, but that was all they could come up with.

We had access to our full Uverse services all Friday evening and throughout the day on Saturday. We thought the techs had finally fixed our issue. But Saturday night at 7:05 pm, we lost our services again. Eventually, everything popped back up except the tv in the bedroom where I am stuck for the next 10 weeks. I called, and after insisting that I speak to a supervisor, we were able to escalate service to a Sunday afternoon appointment.

The tech arrived Sunday, 45 minutes later the appointment window. He only came in long enough to say that he read the notes and he was sure that he knew what the problem was. He said that we had never had enough power going into the house for the services we had and that they never should have been installed. He said the only thing that would fix it would be to change our account from "FTTN to FTNN BP" and that an NAFG team would have to give permission and escalate the installation of that service.

He thought we might be able to get it done by Tuesday, May 31st but said we would get a call. Monday and Tuesday came and went with no call from Uverse. When I contacted them last night, I was told I would just have to be patient and wait for the NAFG team to contact customer service and then for customer service to contact me. They have no window of time. It could be days, it could be weeks. Meanwhile, I am stuck in bed with no television and sporadic internet.

When I complained about paying for services that I have only had for a single 24 hour period in the past week, they offered me $20 in compensation. If it wouldn't have been an online chat, I would have laughed out loud. We pay over $300 per month for services and we have already missed 1 week of them - I don't know how many other days/weeks before this problem is resolved or even it will be.

I will say that we truly enjoy the Uverse TV services when they work - and find them far superior to Charter (our only other option), but the internet stinks and I did not know enough when we signed up to realize that our landlines would now be tied to the internet and when it went down, so would the phones. If you are considering bundling 3 critical services together for convenience or to save money, I urge you to think very carefully about it. Remember that when one service goes out, more than likely they all will and they all DEFINITELY will, if it's the internet that goes down. I am spending my day waiting for Uverse to call me about the suggested solution, while looking into alternate providers. I may as well, since I have no television services, right? Thanks for reading.

However, ever since AT&T found out I applied for the program... My internet is slower than ever and disconnects every day! So basically what I'm saying is go with another company if you can! Whatever you do... DO NOT BUNDLE OR GET SATELLITE with AT&T!!! You will be locked into a contract with them for many years to come!! With no way out!!! That's just a warning!

When I called and asked about it the customer service rep said it was for taxes but my bill clearly showed the taxes were included in the $130. It did not states $9 for taxes, fees or any other explanation. Every month the price is slightly different. I feel as if AT&T just randomly adds cost. I got nowhere talking with the customer service rep. No wonder everyone is going to HULU for TV, cell phones instead of home phones and Starbucks for internet.

And nothing irritates me more when I go into SAMs or Walmart and have them crawling down my neck to take their service. Lady said "you can put the dish on your house or in the yard - wherever you want." and I replied "the trash can". I wouldn't have it if they gave it to me. Well she worked out a good package deal for me and matched comcasts amount and added the 200.00 in gift cards. I told her I wanted to go back and verify what Comcast was giving me and she was calling me back at a set time. She didn't call so I called Again and the new person said she could see the Uverse deal she worked out for me but they weren't going to allow it. Said I had to take directv and no gift cards. Wonder how many customers they have to lose before they start dealing with them fairly.

I told them that I had already given one. They told me that I had not. I told them that I know for a fact that I did and that the call was recorded and they would have been able to go back and prove that I did. They again told me I did not, so I said that it was fine and I would give them another one. After that he told me that they would now be able to set up services on June 9th. I told him that we already had a time scheduled and that I would need to stick with the original time. He said that time wasn't available because of the holiday. I said that I specifically asked if the holiday would affect it and was told no.

He keeps trying to schedule the new installation time of June 9th as I tell him over and over again that I do not want to use that as a set up time and I needed something sooner than that. He continues to tell me that there is nothing he can do so I asked to speak to a supervisor to see if they would be able to better assist me and then, he hangs up on me. I call back and begin talking with another women. I tell her all my same issues and ask to speak to a supervisor. She says they are on the phone so she would try to help me. She tells me that same thing and that June 9th is the earliest she can get services set up. I repeat to her that June 9th will not work and I need something much sooner. My husband runs a business from home that is all done online, so internet service is vital for his business to run. We cannot go 2 weeks without internet. It would cause the business chaos.

She says that she understands and is going to see what she can do. She tells me that she has sent an email to the installation crew and they will give me the first available time and asks if that is okay. I said that I would not confirm that because I had not been told an earlier time. She said it will be their first available. I again told her I would not be confirming to anything until I knew the date and time. She came back and said the earliest time was June 9th or June 13th. I again told her that would not work. By this point I was getting very frustrated. I told her I was getting upset and that I did not make the mistake and that I should not be the one that is having to suffer from their mistake. I felt like AT&T should have admitted they made a mistake and then should have done everything in their power to get the services started as close to the original scheduled time as possible.

She again tells me the earliest is June 9th and asks me if she should schedule it. I again tell her no, and ask to speak to a supervisor. She said that her supervisor was off the phone and that she would be able to transfer me. I said thank you. Once transferred I heard the wonderful elevator music for a couple of minutes. I then heard the phone being picked up (I was able to hear people talking in the background) and then the phone was hung up. So two times I was hung up on by customer service, two times I was not listened to, and two times no one was able to fix the mistake that they made. All three of my conversations were recorded so there is verbal proof the mistake was made on AT&T's part. I had finally had enough so I called back yet again. This time to cancel services all together. I will even be canceling our DirecTV service which we have had for almost 5 years.

I do not want to be associated with AT&T in any way if this is how they treat their customers. When I called to cancel my services the tech on the phone asked what the issues were. I told him and then he tells me that he can get internet services connected at a much sooner date than June 9th. Hearing that just makes me more angry. I told him that I had been on the phone all morning trying to get that done and no one would help me and they were disrespectful so I was going to stand with my decision to cancel. He apologized and then canceled my services. After this all happened I went to Cox Communications and was able to get a better internet speed plus better TV package and still save 20-30 dollars a month. I will no longer be recommending DirecTV or AT&T to my family or friends. If I could rate AT&T with 0 stars I would have.

Transfer after transfer on the phone with me having to re answer the same questions and then be told I need my favorite restaurant to access the account. Horrible customer service to cancel an account and I am sure I will be overcharged now due to not being able to cancel. I cannot be more disappointed in a company for consumers service and will recommend to everyone not using them. I had service cut off due to billing errors on their side twice and couldn't get them to straighten my bill up.

DirecTV came on time, was very courteous and very helpful. Because I had not received the modem, they were unable to get the phone and internet working. I called AT&T and on three occasions and was connected with people with such heavy accents I was barely able to understand them. After several calls, and numerous "please holds", lasting 5-9 minutes, including speaking with a manager, I was told I could not get the modem required for the phone and internet for three days. I am now in that 3 day wait period with little confidence it will successfully resolved and dread the thought I will likely need to call AT&T again. As bad as Time Warner was for 4 years, I am sorry I ever ventured into AT&T space and will never use them again after the contract is over. I also offer the strongest of cautions to anyone thinking of switching to AT&T.

I was told this morning that the overpayment would be applied to my regular account by a person named Steve **. He transferred me to a "billing expert" who told me flat out that I would be getting no credit for the overpayments. She had quite the attitude also. I have arranged for Charter to provide phone and internet. Their price is $242.42/mo for the first year and $304.92 each month thereafter. I was paying $47.00/mo for internet and $350.00 for telephone with AT&T. Absolutely ridiculous that AT&T screws us with the high fees then tries to pull this bait-and-switch.

In addition, they said that if I had been eligible, any eligibility was now expired because it would have been good only for 120 days (I began making calls of inquiry about this well before this unknown expiration date, but spoke with someone at AT&T today, May 23, as I was told to do in a voice mail message I received from the local provider on May 18 while I was away in Japan... May 18 would have been the 120th day). AT&T told me they would not be issuing me the gift card. Period. I have wasted so many hours on the phone, being transferred around, referred to others, put on hold, been cut off... for something I should have never even had to have lifted a finger about. Seriously, I have the voice mail confirming I am eligible and a voice recording of the actual conversation exists. AT&T knows this, yet they refuse to make good on their promise. Don't fall for this scam!

Last one gave us his bosses number which doesn't return calls either. Bottom line, the company doesn't care. I've had all of these guys tell me that the phone support is a joke. The tech support reps want to send out new equipment with instructions for us to install. I was told to climb a ladder and give them serial numbers. Now the 21 yr old self proclaimed wizard of the group, texts me to give me advise on what I should try including standing on the ladder again. I'm 60 years old and my husband is retired. I told him that he must have mistaken us for employees of AT&T. No, we are much smarter than that. I'm taking a good look at Netflix for all of my TV viewing.

Well now I have a bill for $889 and AT&T says I have not paid. Well I was paying DirecTV. To make a long story short I spent 3 days dealing with AT&T and their HORRIBLE customer service people and ended up just canceling because they lied to me and were charging me $234 a month for the bundle when I was told it would be another rate. Very disappointed with them, they do not care that you have been a loyal customer for many years. And their customer service is horrible, they basically call you a liar! I asked them to review the recorded information they had when I spoke to the person who advised me to go with DirecTV thru AT&T and they wouldn't do it. I will never recommend AT&T to anyone ever again. They lie!!!

When I called the 800 number for help, all I got was the "robot" assistant who promised to answer all my questions or I could ask for a human representative at any time. As I wasn't sure how my question fit into any of his "possibilities", I kept repeating "representative" and he kept ignoring it. When I really got irritated and just kept repeating "representative", he just hung up. I called back, got the same treatment, but this time was told their offices were closed until Monday and to call back then and he hung up. Then I went online for a chat, told my problem, someone finally came online (I think her name was Nellie) and before I could respond, I lost the connection. REALLY? I see some people keep paying for this kind of service for two years. I won't be one of them.

The installation of the service was amazing. The technician was friendly and professional. However, after the installation was complete, I noticed I did not have the HBO package and the picture quality was not that great. The tech informed me that the HBO channel was not in fact part of my package and to call the salesman. I called the salesman, and he informed me that I should have the HBO package and he would fix the error.

After waiting a few days, with no response, I called him back and was sent to voice mail. I texted the salesman and also did not receive a response. I proceeded to call AT&T customer service. The customer service representative refused to look at the actual agreement and told me I would have to pay for HBO. Also the promised 300$ was reduced to 200$. All of this was on the agreement and AT&T refused to honor the agreement. This was in-fact, a bait and switch tactic for getting the service in your home, hoping that you wouldn't have it removed. I am switching back to Comcast for superior services and better prices.

So now I'm stuck paying a higher bill which they did drop down a little but not at the rate they told me. But to make things worse I've had to call every month for the last 5 months regarding unauthorized charges. One recently they tried charging me for my interrupted service call because of something down the street of over 100$. So lemme get this straight, at this rate I will pay 400$ by the end of my 2-year contract. Do yourself a favor. Don't switch.

Unbelievable service guys!!! Lost channels, internet speed and raised my bill for me. THANKS!!! I then called in January of this year, as I was informed to do by the very "helpful" representative and yet again had to lower my package again and raise the monthly cost... I was then on the U200 package with 12 mbps and my bills are coming in just under $160 per month. Thanks again guys, GREAT WORK!! I'd like to add that I did finally get my bill back down to $119 per month today. I now have their lowest internet speed (6 mbps) and their BASIC family package which includes 145 channels. It really felt great to know I'm paying as much as I was when they wanted my business as a new customer and had 300 more channels and 3x the internet speed.

I know I could try to switch providers, but I'm kinda stuck. I purchased an older house that didn't have cable outlets and Uverse is the only provider that offers wireless receivers. I also just learned that AT&T showed profits of 15 BILLION $$$ in 2015. Unreal. AT&T, your customer service SUCKS! You're taking advantage of people and actually screwing them over. Whatever happened to customer loyalty??? I'm actually being penalized for keeping your service. If I canceled my service, waited 2 weeks and signed up again as a new customer, I'd actually save $52 per month but I'd be charged the cancellation fee from my old service of $135.

Thanks again **. I hope this CEO figures out how to take care of customers in the near future. Over 1600 NEGATIVE reviews just here alone should tell you something! Very sad! One last note. I really appreciate, every time I call you guys, trying to switch me to DIRECTV, especially since I'm being told it will save me money yet EVERY quote I have gotten from your IDIOT customer service reps has been $35-$68 more than what I'm paying now. YOUR SERVICE AND COMPANY IS A JOKE! Thanks for ** me without any lube. Sincerely, PISSED OFF CUSTOMER.

Customer service was not able to help and a manager called me, assuring me that my case was going to be resolved and that he was going to give a even better deal than what I had (less than $119 a month). He said "I will call you in 10 min" (that was around 2pm)... Guess what? It is 8:56 pm and I am still waiting for that callback. Then I contacted once again Customer Service, via chat. They said, not to worry. They will fix it for me, and after 20 min on the chat, the CS person tells me that I have call tomorrow as he can't do anything. What a BAD SERVICE!!!

I never had the issue with my bill resolved. I called back four days later and got through to "Billing" and spoke with someone to "please close my account," I was going with another company. Out of curiosity, I asked her if I had decided to take the "bundle" they were offering would that have canceled my current balance. I was told "NO" they do not have that authority. The balance would have to be paid or added to the new bundled account. She did apologize for the agents. Basically, both agents lied to me to make a sale. I was paying $66 a month for basic Internet services. Luckily my local cable company is $29 less a month. AT&T is overpriced for what you receive and their customer service agents are trained to sell you more services rather than helping you. I do NOT recommend using them. I wish I had read the hundreds of negative reviews before I opened the account.

I even mentioned we have been with AT&T when they bought out Southern Bell. Did not make any impact on Johnny, possibly because he was not born in 1998, but I cannot verify this. So, here is the state of this company. They are completely unaware of how much angst they cause their customers because they simply refuse to do two things: (1) understand the concept of "Lifetime Value" of a customer. (2) Doing the right thing. It is my opinion that if they understood these two simple concepts, they would make their customers happier, and they would retain more customers. Yes, I know we have a choice with whom we will give our business to... They also have a choice with how they will deal with their customers, and how they train their employees to handle their customers with respect. AT&T should be put on notice. If they do not change, they will continue to lose many customers, many hundreds of thousands of customers.

Their current CEO Randall Stephenson should also be put on notice that even though his company was a net profit of 15 billion in 2015, this will not always be the case. Future customers would do well to understand that AT&T could not care less about their customers and the service that is required of them in this day and age. So, today, after 18 years, I disconnected my phone (landline). I will not actually have a landline ever again, and certainly will never return to AT&T. If another company buys AT&T, will leave that company. If AT&T buys a company that I do business with, will no longer do business with that company. I am tired of companies that choose to not understand how to build relationships with their customers!

I called back from my cell phone and spoke with someone from technical support and she set up an appointment for today May 11th. No one arrived to my home and when I call I was told that they to do a credit check and will have to start all over again and get a new account. All because this angry worker who deleted my line without my permission? Is this their policy to the workers that if someone discontinue their service, AT&T will punish the customer in another way for keeping the other service?

I cancelled the service on April 5th 2016. On April 9th they deducted a payment out of my account. I didn't think much about it because I just figured that would be part of the refund. Boy was I wrong. I received a copy of my bill showing I had a credit of $28 coming to me. Well, this must be a mistake so I called billing. “No mistake” she says. “We took your money for the April bill and credited you the difference.” “Not accurately”, I stated, trying to remain calm. Not once did she mention collecting payment one month in advance. She would not confirm that statement no matter how I went about wording it.

Needless to say, after over an hour of going back and forth, she did not budge on her remarks. How can they pull money out of my account after service is cancelled and when all along I have been paying a month in advance. Doesn't make sense. They overcharge you just to make money for you to watch television then they rip you off even more in whatever way they can manage it. Nothing but well trained liars. I have to say, I hardly ever lose my cool, but I sure did this day. Will never deal with them again.

FINALLY... guessed the number after begging and begging them to take a payment. This month, they emailed the bill. Mom is used to a paper bill. It wasn't paid so she gets another dunning call and is confused because the second account now has a credit balance. FIVE MORE PHONE CALLS by me to pay the bill and learn how to access online, draft the account, and get a waiver on the $9 late charge. Spoke to four people. GOT REALLY UPSET. Seems all is well right now, except I'm still upset. Member ID is not User ID. The account is in my father's name. Dad died in 1987 (Why are they so difficult when you're just trying to pay your bill?).

My surprise came when after the new change I asked about the rewards difference (because I went to the web page and found there was only $325 in rewards) the customer assistant told me I had to wait until the 11th to do any change in my rewards, because not even a 30 days use had be set by then. I decided to wait till the 11th, and when I called them back, I found out I had a $154 bill for the first month. It really surprised me, and chatted with an operator, (chat transcript attached) and he told me that there was an adjustment for the changes made on the TV plan. It will probably be credited on my next month bill, because the monthly payment was $82.99. I decided to call on the 12th about the rewards thing, and all the operators and supervisors I spoke to told me there were nothing to be done. 30 days had already passed and no change could be done by then.

That really stresses me out because there was a promise made to be $400 not $325. After hanging the call, I decided to call back again about the bill issue, because I don’t want to hear next month that the $154 bill was charged and because there was more than 30 days, no adjustment can be done, and I found out after more than a week, 10 messages on the social media (Twitter) and 2 calls, that my bill changed from $82.99 to $92.99. The $154 bill was adjusted but unfortunately there is nothing to be done about the “new” monthly payment. Now, according to the operator, I have to pay an additional $10 monthly because it is set that way (?) and there’s nothing else I can do by now. My question is, how does it comes that after signing up with AT&T the bill had changed and I have to pay whatever they decide to charge me you wanted or not?

I could simply decide to leave the service, but now they’re telling me that I signed a contract, etc. How comes that sales rep makes promises that the company can’t keep? Is this kind of wrong marketing the AT&T style? I left my former provider because I was paying $55 for internet service only, and now I ended up paying almost double for switching? I demand an explanation. I don’t feel like I’ve been treated the right way by the company. If I got offered $400, they should have credited that in rewards. I signed up for U-verse 200 and internet for $82.99, not for $92.99, that amount plus tax is close to $100, almost double the payment I was doing with my former company. I demand an explanation and adjustment to the real monthly payment I signed up for ($82.99) and a complete reward offered by signing up!

After many more attempts to pay online where I was still at the time offered the option to do so I was denied. I was prompted to take a screenshot @ 9:55 pm PST (Notice Time Bottom Right) ***Option In Red Writing*** knowing that my story would probably fall on deaf ears when I call tomorrow trying to get the option that I was denied. I expect some excuse like the system hadn't updated yet or whatever. I was told as a customer I had until tomorrow and it wasn't even close to midnight. I also knew it was a matter of time that the system actually would update killing the first excuse and say that the full balance was due. Exactly at 11:14 pm PST it did just that. I felt the entire time the system was bogarting me from making a payment and I really expected all of this before it happened hence the documentation. Would like to know has this happened to anyone else & what did they say when you complained?

They have turned my account over to collections for their early termination which is their fault. Now they are threatening my credit over their $82.95 which I will sue if such an act takes place. They know their service is no good so they put you on a contract (unlike Charter which has great service) so they can collect money that they are not giving service for. The UPS station where I returned my equipment to had AT&T's hardware returns daily. I want this company to go away and take their scam with them.

We actually had a "technician" ask us what we thought he should do!! I don't know... I don't work for your company. If I did... I'd have the problem fixed! Also, NOBODY has the authority to adjust our bill for our time on the phone, waiting around for a technician, or just without service! This company is the biggest rip off! We told them we were going to leave and they told us to let them know when we needed our service cancelled. That's customer service for you! Please try any other company BUT this one!!

I was dealing with them for over 3 hours! I have never dealt with a company as horrible as theirs. Please it may sound good signing up at the time but DO NOT fall for this crap. They have lost my business and before they get yours I hope you read this and just find another company to go with. Because they will screw you over. They don't tell you about any "new" charges. They just bill you for it unaware! Not good business at all.

Now we are paying 2 phone bills: one is for our existing phone company and 2nd is for AT&T. And AT&T told me I can't cancel my phone line with the other company unless the port request has been completed so meaning I have to pay 2 phone provider? What kind of customer service is this? All we want is for AT&T to give as credit for this mistake they've done and keep our old number since this is for my father in law's business and they have this number for so many years.

Do not try this service! Their customer service stinks and I am going to tell the entire world. Signed AT&T's worst nightmare and Faithful Daily Blogger! PS. Joseph gets his wish for being a **. By the way, I have High Speed Internet, 3 Cell Phones, Mobile Internet, 3 CRAPPY VERSE Receivers, and A landline for fax purposes. My conversion to another carrier begins tonight...

Calling on Monday they said they could and told me it would be back on in 24h. It never turned back on. Another time I called in saying they overcharged me. They said "sorry sir. Your discount expires April 28". The bill cycle was for March 4 - April 3 lol. Still was never able to get my money back. Another time I changed the account name to be in mine instead of my gf's so I could bundle with my cell phone. Took numerous calls. Ended up costing more money in monthly bill. AND they ended up charging both my girlfriend and myself!

Aha. Their 99.9% reliability claim is a joke. Our TV and Internet went out multiple times each week. We actually had to mail in our cable modem 3 times to get it replaced to hopefully fix our connection. I'm sure I'm even forgetting things. Avoid AT&T!! (Actually very satisfied as a customer of their cell phone provider - even though they did charge me $150 to replace a water resistant phone that got briefly wet and got damaged).

But what is most frustrating is the drop-in service, sometimes daily, just at a critical point in a program I am watching or just as I am downloading or sending a file. I usually have to reboot everything at least once, sometimes twice, even 3 times before the system comes online. That's annoying! I seldom had that issue with Comcast. So, having just gone through another episode where the system went offline, I'm done! I'm going back to Comcast. NO MORE U-VERSE! What I'm saying is U-verse basically sucks and I am firing AT&T!

The DSL service that was working could not be reconnected. I was told they (AT&T) will call when it (U-verse internet) is working. They were not able to tell me when that would be. How can AT&T discontinue a service that works and sell you one that is not. Everyone I spoke to with AT&T were kind and sympathetic but had absolutely no answers. I will be canceling the service today and going with another company. Buyers beware in the Homestead, Florida, Waterstone Development that the AT&T U-verse service is not up and running as solicited. I hope cancellation and credits are not a problem as well.

Therefore, I copied the information from their own site, which he tried to tell me was incorrect and pretty much insinuated that I doctored the information. Either way, the result was unsatisfactory. Nothing was accomplished except wasting an hour of time trying to explain to their own employees the information I was reading and how they could access it. They are scamming their customers. Run away.

I called AT&T once again and begged them to restore my service. I told them my father was elderly and ill and that he was used to contacting me on my home phone number which I have had for 27 years. Today, I contacted them once again and they told me that they cannot restore my service. This is totally unforgivable. At this point, I just want to cancel my service! This has been the worse experience of my life. How could such a big company treat their loyal customers of many years this way???

I have had numerous replacement modems dvrs and had home rewired. So they had the loyalty dept call me to talk me into DIRECTV and promised me after I pay 126.21 that's all it would be. This was mar 11 16. I give my card #, said it didnt go thru (was on vacation, suspicious activity). So I give bank acct info, went thru. So it was to be installed mar 24 16. Tech comes out to tell me I need wireless. Another 100 so I tell them no. Contacted the loyalty dept on phone for 3 HOURS to get it squared away. Even called back spoke to super to tell everything would be credited the day of install. So on apr 11 tech came to install to tell me the modification dept said I have to pay 200 for HD boxes!!!

So in the interim I call cc card co to be told they saved my card info and charged me the 14th of april, charged me another 127.28 installation... Keep in mind this was paid 3/11 for them to tell me I got to dispute it. They wouldnt reverse the charges!!! So I canceled the entire deal and now looking to comcast or a firestix, something other than AT&T. Even direct is now owned by AT&T and the fact you pay almost 300 a month god forbid if you have more than 3 tvs because thats all you can watch and I have 6!!! Screwed literally by AT&T, over 5000 on 2 yrs for ** service. Looking into class action suit against AT&T, anybody interested?

I decided (a week ago) to give Ooma (VoIP) a try so I could eliminate the landline charge and save some money. The Ooma trial was a success! When I called AT&T customer service to ask about canceling the landline, dry loop DSL and porting my number, they informed me that if I did that, it would SLOW my internet speed down. WHAT??? Slower than 2.85 mbps??? I work from home and I can't have a slower speed than I have now AND I doubt Ooma would work with a slower speed. I am basically being held hostage by AT&T because I don't have any other options. AT&T couldn't care less about their customers and if I had my choice, I would NEVER do business with them again. The only way I can sever this business relationship would be to move and that's not likely. Pretty pathetic!

Do not under any conditions try this service. I have had nothing but aggravation for 8 straight hours on Saturday. Everyone I spoke to (at least 6 people) apologize but do nothing to fix the problems they created. I had to pay to have someone to be at my house too in the late afternoon to let them in and then again on Monday since I cannot be there at their convenience to fix problems they created!!! This has been a nightmare! The incompetence is beyond belief.

I called and told them to listen to my conversations with her (which they say they record) and you would hear her make the contract/deal with me. I even repeated it back to her to be clear. A couple hours later when I turned on the TV, I realized I could not longer see Showtime. I called again and no one can see her notes of what she promised or would stand behind the contract she made with me. So now I pay more for less service...make sense? NO.

Then when they wouldn't offer that deal, they also took away my HBO promo I had for 6 months because it wouldn't go along with the U200 plan. They didn't even bother to tell me I would lose it...just took it off. Then they told me I could check back in a month or two and see if there are any additional or better promos that could get applied to my account. But today I contact them to do that and I hear that I am not eligible for any additional promos until March 2017. So disappointed with the customer service and AT&T. I would stay away from AT&T. You cannot offer contracts/deals on the phone to a loyal customer and not follow through.

Called once again & told them I was ready to cancel and send them back their modem & go with another provider & they assured me that they would have a tech out immediately & again the installation fee would be waived. Waited yet another week for a tech to come out & once again no one showed up!!! Called AGAIN, and still my account showed nothing saying waive installation and they said AGAIN they'd send someone out and waive the fee AGAIN!!! At this point I told them if the tech did not show then I was done & I would be going elsewhere & I'd expect my deposit they required of $100 to be fully refunded IMMEDIATELY! Waited another week & FINALLY a tech came out & installed the phone jack.

Received my first bill and my bill was $128 PLUS they were charging me for the installation!! They took my deposit without my authorization & applied it to my account & took the remaining $28 off of my debit card, and I NEVER received my $200 reward card as I was told I'd get within 2 weeks. Went online to chat with customer service & she said my bill was only $32 a month (clearly she changed it because that is NOT what it said on the paperless bill I received). She fixed it so they refunded the $99 installation fee back to my account (Or so she said since they're good for lying. I'll have to wait and see). And then told me I needed to CALL to ask about my reward card, which when I tried to call an automated thing said I STILL won't receive it for another month!!

AT&T is horrible!! The internet service itself is not bad, the people are TERRIBLE! Oh also the phone number they gave me for my home phone, since the second the tech hooked it up it non-stop rings with people & debt collectors for some other woman, and I'm almost certain AT&T sold my name & number to 3rd parties as I CONSTANTLY have voicemails (as I've had to turn my ringers off due to the high volume calls at all hours day & night) with companies that have my first & last name wanting to sell me their products & services. NEVER in my life have I been so frustrated with a company as I have been with this one! I did not like Comcast because of issues I had with them, but AT&T makes Comcast look like a dream!! I would not recommend AT&T to ANYONE!! Do yourself a favor & move on to another company & save yourself the headaches & hassle as well as from being ripped off, overcharged, & lied to!!!

Yesterday 4/18/16, my bundle service was installed by another company. Today, 4/19/16, I called AT&T Uverse to cancel my subscription and again I had to face poor customer service treatments. On my 1st call, when I told them to cancel my subscription, I was told that they will call me back in 5 mins - he was nice by the way but after more than 30 mins - no call at all. I expect them to say something and follow through.

On my 2nd call, after answering several questions again, I was transferred to cancellation dept. Great, I finally get to speak to a cancellation agent. I was still talking and asking few more questions and I was being hung up on. On my 3rd call, I called cancellation dept to continue with my questions, and again the customer service rep was also rude by the tone of her voice. She also mentioned that AT&T Uverse was not cancelled by previous customer rep when I asked her to make sure all my services were discontinued as a bundle (TV, internet and phone).

After that, she then transferred my to DirecTV representative to make sure everything is cancelled with the disclosure of cancellation process. The customer rep at the DirecTV end has mentioned that he could have sent a technician to take a look at the connection for free - well it's too late now, they all don't seem to be knowledgeable in retaining customers or maybe they are not aware of reasons why customers leave. A knowledgeable and ethical customer service representative is a must to retain customers.

After about 4 hours on the phone, I was finally offered their best deal of $134 per month for the same service I had been promised a year earlier for the $101. I was not happy, so signed up for automatic bill pay, $197 was billed the very next month. When I called AT&T they told me there was nothing I could do they would take the $197 out for a year and if I canceled, I would be billed something like $1200 for early termination of my contract. I stopped payment through the bank. They cut service and called me. After some back and forth by phone, they apologized and agreed to make sure the bill was $134 as they had said, if I returned. The very next month I was on the phone after being billed $197 again. AT&T corrected the bill and billed me at the $134 amount for a few months. Recently I noticed they have been billing and receiving the $197 out of my account again.

After calling them, they told me that I had once again reached my year at the agreed rate and was no longer able to receive the promo that had placed on my account. It had not been a year, but even if it had been a year, this would be crooked, plain and simple bait and switch. Promise one price, get the customer signed on then skyrocket the price. They told me there are some new promos I can get, but not the ones reserved for new customers. They actually said new customers are offered much more in order to give them incentive to switch to AT&T. They told me my new price was the $197 that they have been charging me all along, without the promo discounts.

I asked if there was any way to get close to the $101 I was promised in the beginning. The answer was no, but I could get down to around $160 if I would drop my TV service to the smallest package they have. But get this, the offer to do this is only good with a signed 2-year contract in which the price agreed upon is only good for the first year of the contract, and they cannot even say what they will charge the last year of a contract. Yes, they asked me to sign a contract and lock myself in and they can charge me whatever they want for a year.

This is the most unprofessional company on the planet. Bait and switch, prices and yes their service is just as bad. If you have a problem and need a tech, you will wait and wait. In conclusion, I asked them if there is any way to get anywhere close to the second price I was promised after the first one was a lie. They told me no and said that AT&T loses money at that price. $134 a month for basic TV and internet is not enough, they said. I had to turn down that great offer of around $160 for the first year of a 2-year contract in which AT&T can set whatever price they wish for the second year and stick to the $197 until I can switch back to my previous company. Bait and switch used to be illegal in this country. AT&T is a criminal company.

The very next day I return all wires, boxes, and remote controls to UPS. I was also given a receipts for my records. When I check the tracking information to see if it had reached AT&T, it informed me all equipment was returned to AT&T. I called AT&T to find out if they have received the equipment, they told me all equipment was received. I ask if any adjustments had been made to my account, only to find out no adjustments were made but the gentleman told me he was going to put in a ticket to rush things along.

On April 8, 2016 I called to check on the account, they informed me yes they have the equipment but they were not taking the $450.00 off my bill due to the equipment being in my care for over a year. I informed the operator I had no idea I had limited time to turn all the equipment. I asked to speak with a manager. I was on hold for an hour and 45 mins, only to be transferred to a young lady who didn’t speak English and she worked for Dish Satellite. Keep in mind the equipment was not damaged, it was very well kept. When I called back that area they were closed and wasn’t going to return until Monday morning.

On April 11, 2016 I called the corporate office, and filed a complaint. The complaint was noted but they didn’t do anything about the situation. Corporate was very unprofessional also. I am emailing because I don’t feel it is right that I have to pay for equipment I no longer have, and besides if I knew where to turn the equipment in, I would have turn it in well before now.

AT&T are wanting me to pay $450.00 for equipment I turned in. I don’t think I should pay for equipment that has been refurbish and placed into someone else’s home. Time Warner Cable would send someone out to pick up their equipment, AT&T should consider this process. AT&T Uverse is a heartless company and I advise everyone to stay away from this company and tell all of your family and friends to never get this service. They are some crooks!!! PLEASE PASS THIS ON TO SOCIAL MEDIA!!

The technician came on time and was very professional and pleasant. He stated that he would replace my modem with a new model and that it should take care of my intermittent service issues as my old modem was considered by him to be rather old (however I just was changed from regular DSL internet to Uverse Internet about 2 years ago).

You would think that I would then be satisfied with reliable internet service, but the service was as intermittent as before, but this time I recognized it was because of DNS issues. I called the cell number he had left for me and he did not seem to be as available as he had indicated and did not seem to understand what I was talking about, but MS Win 10 does do some network troubleshooting and I also have had formal network training. I then called the Uverse troubleshooting number I used last time and I was given another technician appointment.

Another guy this time and again well trained with a professional attitude and demeanor. I told him that the DNS in the modem (which I could access and view through the setup menu) needed to be changed to a reliable DNS of which there are several, but it could not be done from the setup screen. I found out from the modem manual I found on the internet that it needed to be changed by command line input. He said he did not know how to do that, but that he had the newest modem and he would replace mine for no charge.

I said the last guy had just put in a new modem about a month before and he said, no that modem was not new and had been out for a year or so. So the first technician had essentially given me a newer modem than my original 2-year old Uverse modem, but it was still a year old! Well I did better with the newest modem and I noticed under setup that it used a well known reliable DNS address - different from the AT&T DNS in the 2nd modem that was often unresponsive. However after about 3 months the newest modem started having connection issues also.

So I am very tired of AT&T and I am very glad Google has come to town and reopened signups for my area. At the present I hope to hang on with occasional intermittent service until the Google fiber can be trenched from the street to my house and I can permanently switch to 1 Gbps service for $13 more a month. So I will be just one customer lost from AT&T, but like a CEO once said "losing only one customer may not seem like much, but the one at a time losses can add up to a meaningful number over time".

The 12 hour window always provided by AT&T for a technician visit is the worst in the industry. I have missed 7 days of work to sit home for a technician to show up and repair the service. Each time, I have been told it was a new issue. Twice, the technician showed up a full day before scheduled, forcing me to reschedule and wait another week for repairs. In other words, my service has been off more than it has been on.

I am now on my third modem supplied by AT&T, which has made no difference in the off and on services I have. I have tried countless times to get help from a manager or supervisor, and have heard every excuse there is for why I am not going to talk to a supervisor, and twice been told by the original person I was speaking with, that suddenly, they are the manager!

I have been driven to tears of pure frustration in dealing with AT&T. I would not recommend their services to anyone. I am an apartment manager and now openly recommend to all new tenants to stay away from AT&T. The few that have ignored my recommendation are now coming to me with complaints also. In fact one is insisting to have her place rewired because an AT&T tech told her it was our wiring that was at issue here. How preposterous! The local cable company is having no such problem.

I have come to the conclusion that AT&T needs to clean house, from the top down. There is no possible way, they are unaware of the issues, but they continue to peddle subpar services equivalent to third world countries. I will gladly participate in any Class Action lawsuit against them, as long as the lawyers involved do not settle for a mere pittance. Make AT&T stand up and be responsible for their fraudulent claims of service capable of streaming and their total disregard for customers financial losses, such as missed days of work for their 12 hour technician window, or losses due to attempting to work from home with a poor or even nonexistent Uverse internet services. MAKE THEM ACCOUNTABLE!

I switched over to a cable internet provider and cancelled my service. I called and spoke with a representative who was very nice and helpful. She advised me stop my autopay because AT&T bills ahead for service. I did that and I received a bill marked "Final Bill" that billed me in full for service I only partially received (I was also told I did not have a final bill and my next bill would be marked "Final Bill", but that's just another minor inaccuracy on the information I received from the "customer support"). I cancelled on February 29th, AT&T shows it as March 2nd, small discrepancy. Inaccurate, but I can deal with that minor inaccuracy. However the bill is for service rendered from February 26th to March 25th with a billing date of March 19th. A billing date of March 19th after I cancelled on February 29th.

Now when I called to make my final payment based on what would be the final bill, I went round and round with a customer service representative and her boss about how the "system" generates these bills and there is nothing they could do because I cancelled after the statement was printed. I asked how that could be since I cancelled on February 29th and the billing date was March 19th, which seems to be later than February 29th. While the rep or her boss could not explain that, I was told they would send me a check back for the service not rendered after I pay them for service not rendered.

So, I now have the choice to pay my bill for service not rendered and wait for a check back or not pay my bill and receive a second "Final Bill" with a lesser amount, but with a late fee added because I did not pay for the service I did not receive. Paying the bill of course relies on the hope/assumption/blind faith that I will receive a second "Final Bill" and a refund. After asking if there was anyone else to speak to and finding out there was no one, I hung up on this pointless endeavor. In my opinion this type of billing practice should be illegal. I now have to pay for service not rendered and wait for a refund or get hit with a late fee for not paying for service which I did not receive. If you have other options for your service needs, I would advise you to strongly consider those options.

In the meantime I received another email and a text message stating that the equipment was sent via UPS and I would receive it in three business days (Here I have to make clear that I already had installed a modem by the first technician). I called AT&T for at least 15 times each time talking with a different person somewhere in the Philippines (I live in the US), every time listening the same that there was an error and sending me from customer representative to supervisor to technician and nobody was able to solve this issue. Today, I was waiting from 9 to 11 a.m for a technician to come to the apartment. He never showed up neither I received a communications that he will not come.

So I decided to go personally to the AT&T store. I spoke with a customer service representative and he told me to wait until the end of the day and to call again to the activation department. I am sitting here already one hour in the phone with a customer representative on the other line I was put on hold. If I didn't need the telephone line to use it in an emergency device used for my elderly mother I would had already canceled all my services with AT&T. The most probable outcome probably will be that I will file a complaint with the authorities and probably sue AT&T since they are putting at risk the life of my mother. My advice to all of you: Dump AT&T.

Two times contacted and both times I was disconnected, but not before being told I was incorrect about MY name and MY address. "Are you for real?", I asked the not-so-live operator. I'm convinced it was a computer. I finally resorted to contacting their customer service by phone, which proved to be another major waste of time. Four calls. Four disconnects. Three operators saying they would call me back, if we were disconnected. Not ONE single return call. Final tier one idiot says that my email account was "expired 90 days after the U-Verse account was cancelled". I told him I know he's wrong about that because I had access to it several years later (about 3 years ago). He insisted no one could help me and couldn't tell me why the FIVE other people I spoke to didn't tell me that. Unbelievably the worst customer service of any telecom company. Thank you for outsourcing to other countries you cheap, mediocre company. RIPieces AT&T!!!

We changed from a business line into a residential line and on the phone, the AT&T representative told me that the new plan would be $43 + tax. The next month I get a bill for $49, which was ok, then the following months I get bills for $69.93, 72.38, 72.19. I call AT&T and after 30 minutes the representative tells me that she needs to call a manager. The manager comes along and 30 minutes later tells me there's nothing she can do about it!!! Well, there is certainly something I can do: NEVER EVER CONTRACT AT&T SERVICE AGAIN!!! HORRIBLE CUSTOMER SERVICE!!! And this is only regarding one account, I spent another hours trying to get fees that weren't supposed to be charged on the other account that were charged and not even starting on the poor installation services!!! Terrible!!

After purchasing a used MicroCell online, I called AT&T support to help set-up the unit. I was immediately met with the fact that GoPhone customers cannot use MicroCell products unless invited by a superior "Post-Paid" or better known as "contract locked" user. This means that I need to completely change my service plan to set-up the MicroCell that I purchased to finally get service at my house! I was transferred to sales and talked to a representative for hours setting up a new "Post-Paid" plan. This plan features the same unlimited talk and text but will cap my data at 2GB of 4G LTE (no 3G unlimited here!) and will cost $55 a month! WHY DOES THIS PLAN COST MORE THAN MY GOPHONE PLAN??

I mentioned this to the sales rep who immediately glossed over it as if I was getting a deal... I was told that a new SIM card with this "new" Post-Paid plan would arrive within 2 days and I could bring it to an AT&T store to get my old number switched to the "new" plan. After 2 days of waiting for the SIM card to finally ship (not arrive, SHIP) I skipped over the waiting a week for it to arrive and went straight into an AT&T store to see if they could expedite the process with a different SIM card. The AT&T store sales rep told me he can't do anything but give me a blank SIM card and said they can handle the rest of the process over phone support... I called phone support the next morning. They told that there is absolutely nothing that can be done until my SIM card has arrived in the mail. I am STILL WAITING for the SIM card to arrive and I can guarantee I will have more issues as I attempt to finally fix the service issues at my house...

To Recap (if this was too much to read): 1) I have had service issues for years and they cannot issue me a MicroCell or anything to fix my problem. 2) I had to switch my plan from an unlimited everything GoPhone plan for $40 a month to and Post-Paid 2GB data cap plan for $55 a month (with possible coverage fees). 3) Neither the AT&T store nor AT&T phone support has the ability to actually transfer my service plan so I can finally be done with this unbelievable process. I AM EXTREMELY UPSET. I WOULD NOT RECOMMEND AT&T TO ANYONE. Conveniently Verizon is now more focused than ever on customer satisfaction and with exceptional service coverage at my house. I will definitely be considering their Prepaid Smartphone Plans.

Two months now back and forth arguing it's legit (seriously). Well I record all my calls. As of this evening I have no service, no credit, told to call back once again in the morning. You got to be kidding me. My bill is $207.00 a month paid in contract and unable to use. AWESOME. I have had enough. I will be contacting an attorney if need be at this point. My wallet, career and blood pressure are at stake. I do not and will not recommend AT&T.

They told me that something went wrong. That was it. We are now seriously doubting going forward with this company. We have to pay almost $200 to get out of our current contract and are wondering if it's worth it. I have asked to speak with a supervisor and all they tell me is that they are busy and someone will try to call me. I am very frustrated with the lack of customer service and that no one is willing to take responsibility for the lack of service with these missed spots.

Yesterday on March 28th, I contacted AT&T's billing department and was waiting for a long time then a representative came on and I told her what had happened. Representative told me that she was going to do adjustment on my account then I waited for awhile and somehow we got disconnected. I decided to call back today since yesterday I have to wait for a long time. I called today on March 29th around 8:30 am and I got to billing department right away. Representative named "JOHN" was no help and just told me that $7/equipment can not modify! I told him that I was not aware of $7 charge or agree to pay that fee, then John just said, "Well you just have to pay the total amount on your bill which include that $7" and then he hang up!

I decided to call back again around 8:47 am and got a girl representative and then she told me the same thing, I request to speak with supervisor/manager. "Francis **" rep. ID: ** and he told me that $7/month fee will stick to my account!!! I told him that I was never told that I will be charge for the modem. "How are you expecting your customer to pay if the don't know that they will be charge for it???" Francis told me that this issue was brought up in their board meeting. I said "Well then??? If you were in my shoes will you pay?" Francis reply back that if he was a customer then he will disconnected the service! Wow AT&T some customer service/manager that AT&T hired or trained from call center in Phillippines! THIS WILL BE A CLASS ACTION AGAINST AT&T! Fraud activity. I hope FCC will fine AT&T 100 millions for this painful & illegal charges!

P.S. I contacted back to my technician "Jacob **" and even himself told me that he didn't know that customer that purchased equipment already would get charge for $7/equipment fee when swapping it out for a new one. Previously swap I was never charged of a fee or running into this issue! I hope BBB will do something about this!

After hours and hours of trying to combine billing, get the correct charges on the bundle, etc., I am still dealing with poor customer service and reps that do not know what they are doing. Ultimately, we ended up going back to our old wireless plan and now have internet and cable (we haven't had cable in 7 years but got it because it would be no extra charge) that we don't have a bundle for. Why would I pay $100 more per month on my wireless just to bundle? I was paying $280.00 and now they are charging me $375 for wireless plus $104 for cable/internet. It makes no sense. Buyer BEWARE. They should be investigated for their fraudulent practices.

We have had U-Verse for ten (10) days. If we cancel and go to a different Cable or Dish Network, you (ATT) will charge us hundreds of dollars... possibly more! Does any of this seem familiar... or even fair? Nice scam you've got going here. Please give us the option of leaving ATT without fees or penalties. Please come and get all of your crap off of (and out of) our house... WITHOUT CHARGING US. After all, you blew it, we did not. We entered a contract in good faith!

On March 12, 2016 AT&T sent me a demand letter for payment in the amount of $225.21. I have spent HOURS dealing with AT&T customer service- to no avail. Now I am growing concerned that AT&T will report this as an unpaid amount putting a blemish on my credit report. I am dumbfounded by how inefficient and ineffective their customer service has been.

You can imagine my surprise when a few weeks later the monthly amount was deducted from my account. I called and was told not only was it not canceled but I was responsible for the amount plus an additional amount telling me I 'hadn't paid in full for the time I had it.' Very upset I decided to take it as a lesson learned and pay the amount and our relationship would be permanently terminated. 2 days ago I received a bill for 138.28 -- after being put on hold for 39 minutes I was told I would be transferred to someone that could help sort this out. I was transfer to a 'call back during business hours message'. Today I called and after being on hold for another 35 minutes immediately asked to speak to a supervisor and was again placed on hold for 26 minutes and the line just hung up. I will try to reach someone tomorrow morning but with my experience so far I would not recommend.

Towards the end of my one year contract, I called them to find out what happens to my bill. They said it will go up significantly. Then I said I'll look into other alternatives and I did find. When I called to cancel my service, they started offering new prices. I told them it is too late and I am not interested their services and I shipped the DVR and modem to them as per their instructions. A few days later, I received a bill with the new rates. I called and explained and the bill was adjusted accordingly and I paid it, assuming I'm done with them.

And here is the interesting and frustrating thing. They sent me another bill for their TV service. I had to call them and explain my connection was disconnected. After my call was transferred three times, and spending half an hour, an account specialist told this is an error on their billing department and didn't know how it happened. I am disgusted with AT&T Uverse staff and would never go back or recommend any of my friends or family to use their service.

The employee that greeted me copped an attitude as soon as I told him the reason for my visit. He told me that AT&T store locations do not accept modems back and that I'd have to take it to the UPS store, WHICH HAD JUST CLOSED! I told the employee that it would help their reputation if even one employee knew what they were talking about and that I came to the store because one of their own representatives told me this was one way to return the modem. That means I'll have to waste even more time tomorrow to return the modem and keep as much documentation as possible because they might claim they never received the modem and try to charge me again.

Needless to say, when my contract is up this year, I will not be renewing my service. I have since bought my own modem but still will need to use the U-verse service until my contract ends. I would advise anyone looking into getting internet from AT&T to beware! They will try to nickel and dime you any chance they get... and the excuse will always change as to the nature of the mystery charges on your bill.

I called again 3/16/16, got another rep, went through the whole thing AGAIN, and was on the phone for another 45 minutes. Was told I would receive a call back in 20 to 30 minutes, 3 hours later I got a call and was told it would be approximately the 20th of March before I could MAYBE get my service turned on again. When I asked why it would be so long since it was Uverse's fault it was disconnected, she did not have an answer for me. All they have to do is turn it back on. Good grief people get your head out of your ** and take care of your business.