AT&T Internet Reviews

So my reasons to change kept leaning to AT&T service. I know two people using their LG stylo phones with AT&T so better yet changing meant not having to buy another phone and service on their LG stylo's literally side by side creamed my service by far. Played same YouTube videos, pulled up apps like maps to see traffic. Mine took forever theirs took seconds! So in download speed test done not just on the stylo phones but with anyone I knew with AT&T mbps were off the scale compared to mine. I mean ridiculously way more. My speeds consistent at 6-8 mbps every other phone checked with same speed test came back with 28-60 mbps even as high as 86!? So very impressed I finally decided to change to AT&T using my LG stylo on a unlimited go phone plan.

At store I presented why I'm deciding to change to them stating the high mbps numbers seen and how no buffering videos and apps popping up the moment you tap it along with the pitiful 6-8 mbps I was getting with Cricket. Person helping me agreed on my findings and ensured me my new service would provide way more speed and I will see a major difference in phone's performance once I'm on their plan. Once phone was finally set up and going (went day before and they couldn't get internet for some odd reason so this was next day different employee that ran into same issue but seemed to know what to do and did get it to get internet). So first thing done right there in the store was speed test it to see my much higher speed at that time being. It was less than 3 mbps?!

Immediately made it known that it was not anywhere near speeds expected and less than half the speed my service with Cricket. The company AT&T is the mother company of if that's correct term to use. AT&T I think actually owns Cricket and uses as their discounted providing service. Why they use same cell towers etc. LESS THAN HALF!

Research on this before going with AT&T as AT&T customers have priority over Cricket and faster speeds. Go to AT&T. So even lowest mbps with AT&T is higher than the highest with Cricket. Info was read in much read about logistics of cell phone carriers and why plans are different in pricing etc. So accuracy I'm admitting may not be precise as small print you all always read in contracts or deals you get right. But I'm confident for reasons I went with AT&T that info I obtained in the months I would spend time looking into as thoughts and questions popped up in my head or brought to my attention before decision made is correct at least at time looked into (Jan 2017-June 2017 would be time frame I looked into all this).

Now at time I got service and first thing did speed test showing half what I had the answer was immediately "Well sorry but there's no refunds." Not concern of why I got such a pitiful speed less than the discount company I had?! If I didn't like service just don't re up at end of go phone plan that being a month. Just deal with it at what I got. Call tech service and see if it can be figured out why. I made known I'm not yet left store and did not get what I came in to buy. I came to get the superior service over what I had and got half the pitiful service I was getting before change. Again got no refunds speech. Had to get back to work and couldn't insist or debate at that time. On phone hours after shift ended trying to fix my speed issue. Got nowhere. Told refunds are at store manager discretion. But all notes and what was done to fix problem can be looked up and hopefully help in me getting refund but store at time closed.

Advised to call manager next day go in and talk with them on my request for refund. Called next day first two times only message can be left then when someone answered the third call I was told they were with customer and manager also was. So I left name and number and told manager would call me once finished with customer they had. This was before noon. After shift for me ended with no calls at all. I called and ask for manager. Was told "Just left. I will be right with you," and put me on hold. 45 min later I hung up as I had other things to do like pay bills not sit and wait for something to be done about my problem. Less speed was easy to see as phone was slow to do anything data wise. Even took too long to play video and app stopped. I had to navigate back to and retry. After a bit it took and video started only to buffer every several minutes.

At least Cricket only buffered intermittently dome video would play without buffering but this was so much more irritating even when an app to just a few seconds longer to startup than it used to with Cricket. Adventurous times on phone with AT&T gave me suggestions to bring back my phone if I still had box and receipts and bring it back to store for refund. The phone they don't offer I brought in and that was one of many absurdly suggested fixes and they would quote incorrectly their own cell phone plan specifics like my 22gig bit per second download cap. I let them know that that is when speeds are slowed down on my unlimited plan of data. In my own looking into all this I found there is a 3 mbps download speed cap? This bit of info never seen before during my research time I spent looking into another carrier and then specifically AT&T?

And if true why does everyone known I checked their speeds had way over 3? Having low speeds of 26 mbps and high speeds of 70's and 80's mbps? My friends with same phone on go phone unlimited plan had high 20-50's mbps? But now I see this after fact of getting AT&T as new carrier? Regardless why when telling associate setting new service up not tell me that 3 mbps was the cap, especially when I mentioned Cricket's bogus 6-8 mbps speed I currently was getting? Only tell me my speeds now would be way faster and the phone would perform so much better?! And when speed test done right there in store before leaving only told "sorry no refunds"?!

So now days later and last customer care rep hung up or I had a call drop on me. I have wrote my first of many review on AT&T and my experience even when I considered my look into what I was deciding to do thoroughly and completely so I would not BE screwed AGAIN BY AT&T. The first time they dumped on me was when I went with DirecTV and their bundle pricing I couldn't back out of after doing what rep instructed me to do and AT&T made contract with Direct no longer the great bundle price. Not to mention extra paid to get bundled packaged stuff (internet, modem, router) I got rid off as not needed till AT&T screwed me then! I had to go back to previous internet provider at higher cost than paying before discontinued and re buy new modem router. I had before. I sold off cause I was to be provided with said stuff and bogus reasons not found out till over a week of phone calls!

I feel as that I was lied to, taken advantage of, to redirect me long enough for them to legally get away with it or at least make issue more than it is worth to pursue. I'm not rich and don't have the cash to lawyer up on issue of less than a hundred bucks this time around. But if issues with many make AT&T pay for their **! I WANT IT KNOWN I'M ONE THEY SCREWED TWICE!

I will look into my current issue and get legal counsel to see if what I got is worth going after and make them pay up more than I am out of pocket cash wise. Don't expect I will have enough to do crap about at this time. I will be crap canning their service paid for with something not them in next couple days or so. As all I can truly do to the big corporate company as the everyday Joe. I hope my review will not just keep them from gaining a new customer but even have some read and see they too been getting screwed enough and take their money elsewhere, MAKING CUSTOMER COUNT GO DOWN and in my world my actions cause this company to go out of business and owe a lot of money still to all the good people just trying to get by.

I unplugged the connection to DirecTV and connected back to my Comcast service. They said they would send me boxes to return the equipment to DirecTV which I did immediately. Now two months later I received a letter from AT&T that I was responsible for $486.44 for the early cancellation of DirecTV which I used for approx. 2 weeks and never received the hook-up of AT&T internet or phone service. I spent about 2 days talking to several representatives from AT&T and DirecTV. They told me nothing could be done and I had to pay. I paid under duress. I wouldn't recommend this company to anyone. To add insult to injury... I am a retired At&T employee. Bad, Bad Company. Buyer beware!!! Also, I had to pay them $100 upfront to sign up.

Eventually when I reach an American they are able to reverse the bill and credit my account. Each and every person tells me this is the final bill or not to pay it. I have been also getting told for 6 months that a refund check is on its way. Finally today I was told I need to pay the final bill of $61.45 and they will then credit me the amount they still owe me...what? I've had it, every once in awhile I'll get a competent person who isn't reading off a bloody script and claims they did something only to find out the next month I am getting another bill. It's been 6 months since I closed the account, at what point does AT&T say screw it, zero out his account and be done. I've wasted hours of my life with these worthless people and still am being told I owe money on an account that has been closed for half a year. I don't even live in the same state!

We are now in the month of June, and I'm still paying for this phone that I do not have. I had just called to speak to an associate, to explain that my bill has yet to be $30 a month and why I am still paying for a phone that I do not have. He said that he is not sure who told me I will not be paying for the phone but I will and that he's not sure where I came up with the bill will only be $30. Why should I be paying for a phone that I physically do not have and why am I paying between $70 to $80 a month for just internet! He told me that he is going to credit me $150 paying for a phone that I do not have. He said that AT&T does not carry just internet that you have to bundle with something else. Why was I not told this in the beginning!?

He then removed the phone from my bill which drops my internet to $50 a month. He also told me that since he credited me $150 that I would not be paying my bill for this month, but I will need to pay for the next month. When I told him I want to switch to a different company he said that he really does not want to see me go, and that he is going to try to do everything he can to get my bill lower. My bill is $50 end of story. How come on the ad when you go to their website says "internet starting at $30", why is mine $50. I was not only lied to, they stole from me. AT&T has got to be the worst Company for internet I have dealt with. Dot your I's and cross your T's when they tell you something that seems fishy like your bill being $30 and not paying for a phone that is clearly been put on your bill. And to make matters better they have the nerve to ask me for $150 to cancel my plan are you freaking joking me???

He then told me about a $100 off code that I could apply that came from another customer's referral of a friend that he could apply to the bill to make it lower. Then he said that he had a way to get the internet bill even lower by bundling it with television services through U-verse, and I told him that I didn't want to pay for TV. I explained that I needed to keep the bill as low as possible while I am in school because I am not working. I was politely saying that we couldn't afford any more monthly and was afraid to enter a contract at this time. He explained that bundling the TV and internet would lock in a $30 monthly internet price. The TV would be $50 per month for a total of $80 per month. He explained that I would just keep the TV for a minimum of 3 months and then could cancel if I wanted to.

If I kept it, then okay, if not, I can cancel and then the bill would simply be $30 for internet only. Cancel the TV anytime past three months with no penalty. At that point, I thought that a contract didn't sound so scary, because I would be paying half the price I had been paying for internet, and figured I could handle that for a year. Makes sense, right? WRONG. Lies. The technician came out, on time, and did an excellent installation. It's too bad it was for nothing. After 1 month and 1 week, they cut my services for non-payment.

The paperwork from the salesman said, "First bill will be 45 days = $136 + tax." So, I was under the impression that I would be paying about that amount at about that time from installation. No. The first bill is over $180, and even with the $16 portion of the one-time fee, it still doesn't add up. Not only that, but the bill was double that because they bill in advance for services. So, the bill is almost $300 already and it has only been installed for less than a month and a half.

Everything the salesman sold me was based on me keeping the internet/TV bundle. I learned that the unlimited data that he sold me on is only available in the bundle, and that usage over a TB are charged in addition to the regular monthly fee. I called the salesman and asked him if that was true and he acted annoyed and said that I had unlimited as long as I kept TV service. I told him that isn't what we talked about and he said that he was busy with another customer, that he would have to call me back later, and hung up. I never received a call.

He worked it out for me to ultimately get unlimited internet at 50Mbps for $30 per month if I was willing to pay for TV for three months. This was all lies so he could close the deal. To cancel the TV, there is a cancellation fee of $20 per month for all remaining months in the contract. If you do this, then the cost of the internet goes up to $45 per month and you are still stuck in a contract just for that. There is no fiber to the home in my neighborhood. Period. The code that he gave me for the $100 off was for nothing. It didn't work, and the program has been cancelled. The customer service said that the code is not a valid code and that there is nothing they can do with it. "Sorry," they said after making me wait on hold for over 20 minutes just to say that.

I have called them numerous times to get information and give them the chance to do something to make it right, but they back their salesman and act like I am making excuses and that everything on my account looks fine to them. I said that I wanted to break the contract because what I purchased isn't what I got, and they said that it was my job to go over the details of the account they emailed me, and that if I had a problem I should have called or cancelled within the first 30 days. Funny that the salesman told me to wait 1 month before I tried to apply the discount code and 3 months before I cancelled the TV.

Here's the bottom line... AT&T will get your money no matter what. They will lie to you to get you to sign up and then act like they don't do that. The salesman will do anything to make a sale, ethical or not, and AT&T will back him up. Either they get your money in false charges that they call valid, or they get your money for cancelling their service. So, all AT&T has to do is get you to sign. They don't have to actually make a deal with you. They get paid either way, and your bills and service look good from their house. Very unethical business practices, and it should be illegal.

I cancelled the service, anyway, by the way. Spectrum has a contract buyout where they will pay the fees. Unfortunately, I thought that it might the game that AT&T is playing to send aggressive salesman to areas with Spectrum and lie to customers. They get paid hundreds of dollars from either customers or Spectrum that way. Someone is paying AT&T no matter what. Never again. EVER.

They are unbelievably bad and will say anything to get you to become a customer and then charge you whatever they feel like and basically wear you down over time where you call Time After Time After Time and they just give you the runaround and describe all the charges on your account. Three times of those 10+ phone calls I have said, "Look I don't have the time to deal with this. This is YOUR mistake, so why don't you research it and get back to me." and ALL THREE times I have been promised I would get a callback and never has that happened. The only calls I've gotten have been automated phone calls saying that my bill is past due when actually there should be a credit on my account.

I called two weeks ago and spoke to someone named Bianca ID #** who did a lot of research and said, "You're right, you are being overcharged and because you've made a big bulk payment and you were being overcharged you now have a credit on your account." Problem solved I thought. How wrong I was! Not only are now they saying I owe $100 when there should be a credit on my account but they're trying to charge me late fees. I seriously cannot believe how awful this company is. I'm cancelling all three services and never looking back. They are the worst company I've ever done any kind of business with ever in my entire life. The stress, frustration, added illegal costs, and tears (literally) that they have caused me I will never forget. It has been just seriously unbelievable.

For one, it isn't that easy when you work and I don't see why the customer isn't treated with some better customer service. After hanging up with her I called a supervisor and he told me that she never even set up the appointment. He was no better either. Was rude too. After reading Facebook, this has happened to several people because of the storm, which they say they are unaware of. So now we have someone coming to the house and they will find out this is outside troubles which I explained and the IT will have to go to the outside service people which will have to be written up as another service ticket which means another couple of days with no service.

You cannot tell me that there are not emergency service people that can come and check the outside after a storm. So I will be looking at about a week with no services. Shame on you AT&T. You want your money but are willing to customers sit for several days without service. This has happened to me several times after storms and they will not listen. Customer service is just terrible. Please rethink this service if you want a good reputable company. Their ratings speak for themselves.

This was in the 16th. I've called and emailed him multiple times with NO callback as of today!!! My TV services are now off on this holiday weekend with children in my home!!! I have talked to EIGHT different people from Direct since I can't get a callback from. Mr. **. NO HELP!!! Nice!! I have contacted Direct and ATT about this since we signed in July at least THREE times a week with issues!! I'm sick of this!! Always record convos with them. Get their names, where they are from and date and time of your calls. I decided to go to attorney and/or news about all issues.

Finally at the end of April they fixed it. And sent me a new bill but now they are charging me for the month they had it cut off. Chris in the collection area (where I had to call to get someone to help) was awesome and he did everything he could to try to explain even though it wasn't his dept. He made sure to listen and understand the whole situation. As far as the agents, they are all rude and care nothing about keeping their customers of 3 years. We loved AT&T before we moved but now we can't stand them and as soon as this contract is up we are leaving AT&T! They makes sure to charge you for 5 TVs when you only have 2 and charge you for equipment that had already been turned in and tell you that you didn't turn them in. But yet the next bill it was removed! I HIGHLY RECOMMEND NOT TO USE AT&T/DIRECTV!!!

I called, and they said the date was for the day I told them would not work. They keep giving me that day, even though I keep telling them I won't be home. I'm so mad right now. They absolutely refuse to work with me. I still don't have a day or time set up (except for the one they keep giving me). They could at least waive the installation fee at this point. I checked the website, and I can't email them. I can only call, and talk to someone who doesn't understand English well. When I ask to speak with a manager or supervisor, they refuse. Very seriously considering going back to Mediacom. This is some of the worst customer service I've ever experienced.

If I cannot have my service moved by May 31st then I need to find another internet provider and fire AT&T. The least you can do is tell me whether or not I can have my internet moved to my new apartment by May 31st. By having your employees keeping repeating the same story every day for the last 2 weeks is not good business or customer service and I imagine your staff are a bit sick of it as well. YES OR NO can you move my service by May 31st. It should not be this hard.

I call that evening and I'm told a technician will be at my house the following day between 8:00am and 12:00pm. It gets to 11:45 and nobody has shown up so I call and they say that my service was scheduled for 5 days later and they cancelled my service for that day. I complain and they tell me a technician will be out to my house the next day. Nobody shows up so I tell them I'm cancelling my service. They offer me discounts and tell me that a technician will be out the following day. I decide to give them another shot and wait for the technician to show up the following day. Nobody shows up and they tell me my technician was cancelled.

I call again and tell them I'm cancelling unless someone is at my house that day and they tell me they can't do it. They also tell me that they are unaware of any discounts I was offered the day before and over the course of these days, the support people were unaware of conversations that I had with other support people. Incredibly terrible company to work with.

Now a new box and another technician is having to come replace this box which leads me to the next problem. The first technician that came to set up my satellite did not do it correctly. I took 6 hours PTO waiting for him to get here and then do it only to have to call a day later because my TV wouldn't work. I cannot take anymore PTO so I have to wait a week without TV for a new technician to come out and fix it and set up the new 4K box. It's just always something with AT&T. I would love to switch providers but sadly they monopolize the world and I had account with family members and it is in our best interest to stay. I only hope that one day they will care about their customers and how to make things easier on us not them. I mean we are the ones paying the outrageous bills.

My experience has shown me that the AT&T and DirecTV merger is completely dysfunctional. These two entities continue to function as independent entities with no ability to access each other's data or coordinate each other's activities. Multiple calls to customer service WILL be necessary to address the complicated issues that result from this dysfunction. These calls will be answered by someone in a different country with whom communication will be difficult and through whom successful resolution of the problem is unlikely. The root cause of these problems seem to stem from the decisions made by AT&T management to push this bundled service offer before establishing the internal organization and process changes it requires and to outsource the customer service functions overseas. The poor customer reps are trying hard but they are victims of management's failure.

On 2/3/17, I stayed home from work to wait for the technician to activate the AT&T internet service. At around lunch on 2/3/17, I called AT&T to check the estimated arrival of their technician because they didn't show up between 9-11am. This is where the issue began. I was told that they had me scheduled for 2/9/17 and not 2/3/17. I explained to them that I had the print out in my hand with my order number with an installation date 2/3/17 and that their customer service is the one that helped me place the order. They apologized and then said that I would need to speak with the technicians dispatch to see if they could come out on 2/3/17. They provided me the dispatch number and I called them to see when they would be coming out for the installation.

Dispatch said there was no way they could come out on 2/3/17 and the earliest would be 2/9/17. I explained to them about my print off showing an installation date 2/3/17 and that I stayed home from work to wait on them. I also told her that I would be out of town the week of 2/9/17 and if they were screwing my order up before even having the service that I was now questioning if I wanted to switch services. She apologized but said there was nothing she could do because their schedule was full. I then told her that if they couldn't come out on 2/3/17 that I wanted to cancel the bundle and installation of AT&T high speed internet. She cancelled my order and provided me with a cancellation number.

On April 6th, I received a letter from AT&T saying, "we recently sent you a bill for your AT&T account. Perhaps you have overlooked or misplaced this bill as we are showing a balance due of $115.54." I don't have an AT&T account so I contacted the number listed on the letter. I explained to customer service that this was an error and explained everything to them. Albert said that when I placed the order to bundle high speed internet with my DirecTV that they combined my DirecTV account with the new AT&T account. He said this kicked out my auto payment that I had set up to pay my DirecTV. I explained to him that I didn't have an AT&T account and that I cancelled the order because they couldn't install it on 2/3/17. They then said I would need to speak with someone else in order to get the 2 accounts straightened out. He then said he was going to transfer me to the other department.

During the transfer, I was disconnected. I then went online to check on my DirecTV statement and the AT&T customer service was correct, my payment was not being paid by my auto payment. I paid my DirecTV to become current and thought I had corrected the issue. Then on 5/12/17 at 8:41pm, I received a call from Credence Resource Management saying they were a collection agency collecting a debt for AT&T. Kevin ** with Credence Resource Management said he was trying to collect the $115.54 and asked how I planned to make the payment. I explained that I did not have an account with AT&T and explained the details of this letter. I told him that I would call AT&T back to resolve the issue and he stopped me saying AT&T no longer had any information on me because they turned it over to their agency for collection.

This is extremely frustrating because AT&T is running a scam and I now have this crooked company trying to shake me down for $115.54 threatening to damage my perfect credit if I didn't pay. I have a feeling they are doing this to a lot of people because very few people will take the time to file a complaint. Please stop them from taking advantage of people and I will also help as this experience has changed my opinion of Directv. I plan to cancel this service because I will not do business with a company that takes advantage of people.

The following Friday as I depart from my house, AT&T tech arrives. I am then greeted very kindly, says "Hello I'm here to install your service with AT&T". Everything was going well with Pete the AT&T technician. As he's wrapping up installing the service, Pete's Manager named Rodger shows up to my home. As Rodger arrived I had to depart to leave my wife alone with Pete and his manager Rodger. I assumed that they would wrap up and Rodger the manager was overseeing for quality control.

Then the following night, My wife woke up frightened from a nightmare. Next day my wife tells me that she wants security cameras around our home. I plead and ask "Why, what is going on?" My Wife then tells me the incident that happened with AT&T Manager Rodger. While they were finishing up installing our AT&T service, my wife was walking down the entry hall to our home, she hears sexual gestures from behind, quickly turn and to see Rodger the AT&T manager by himself in the entry hall. Rodger from AT&T then spurts out "DAMN GIRL" and ignores my apparent disgust and walks away from the house.

Was told I would have the card in 4-6 weeks, called today because it's been 6 weeks and they are now trying to only give me $100 gift card. Their special was a total of $200 and then I was promised an additional $200. They now want me to wait an additional month for even the $100 while they check into the remainder promised to me. DIRECTV and AT&T deceived me into a 2-year contract for a dish that goes out with a little drizzle. Plus my AT&T bill increased because without the internet my unlimited is not included. Completely misleading and wrong.

Now $10 does not and is not as bad as some accounts I have been reading about with Direct/AT&T but it's the principle of being recorded and then they can just do what they want and us with no other recourse than call again. Every time them saying they were sorry and lowering the price. So I called this past week again because once again and was told that the reason it was higher was another promotion of $10 had run out and after I was told in earlier conversations that the lower would last till Jan 2018. I just hung up as I was getting the run around and saw that I had no choice other than discontinue service. Will be doing that soon I think.

Now it may be just $10 dollars but that was not what I agreed upon earlier this year. Then you have their people calling trying to get you to add more and more and more. I have had enough and will soon be getting rid of them as I did AT&T Wireless in 2006 for lack of service both by their service area and employees excuses for no coverage. I hope the CEO of the corp finds himself and board in hot water one day due to their greediness. Oh yeah and the area I have internet service with them is on antiquated phone lines that are not at all good so the speed is terrible. Why pay for the lack of service from AT&T, it's almost like they are squeezing all they can out of an old system plus more. Pitiful. Just sad.

Tuesday came and went and no technician; I called AT&T and they said the "outside tech" did come, and another inside tech had to come also and I would have to schedule another separate appointment. The AT&T customer service did not tell me this when I first made the appointment with her. If I wouldn't have called, I would still be waiting with no second appointment having been made by AT&T. I then scheduled for the inside tech for Thursday, May 4 between 5:00 and 8:00 p.m. Again, no technician came to my home, nor did I receive a call. I called again last night at 7:30 p.m., May 4 and the Customer Service contacted dispatch and there was no technician ever scheduled for my home. The customer service man was very concerned and said this had happened to another customer last week. He set another appointment for this evening, Friday May 5 between 5:00 and 8:00 p.m.

There are no words to describe how upset I am with AT&T UVerse. There is clearly a problem in communications since AT&T took over and combined with DirecTV. If I could, at this point, I would cancel all services, and find another TV cable carrier and internet service provider. I have gone through too much time and trouble and already have a satellite installed. In summary I still do not have internet service which was suppose to be active April 22, 2017. I would like to have the opportunity to forward my concerns directly to someone in the highest authority at AT&T. The best I could do was to have the customer service man tell me that he would let his supervisor know. The customer service person was Daniel at 800-288-2020. As far as the rating goes, one star is one too many. Thank you for the opportunity to express my concerns on this website.

However, before I moved I changed the card on my auto payment for my bills and was asked to manually pay my bill for this billing cycle. Not a problem until the guy on chat tells me my bill will be $182. I ask him to break down the charges and he does. I tell him this doesn't seem right and he reduces the bill to $122 (Approximately). I was very pleased with the service and grateful for the reduction! I had no issue paying the $122. Well, I get back on chat with billing today to pay my bill and low and behold nothing on my account has been changed and it still says I owe $182. The kind person on chat got me in touch with her manager who said there was "Nothing she could do about that." I calmly explained that I spoke with someone via chat a few weeks ago and the bill was reduced to $122 but she says she won't honor that.

I was very unhappy because I had already worked all of this out with the AT&T representative via chat. I expressed that this is not what I was told and she needed to honor it because that's what was quoted. However, she refused. She said that the charges were valid and she doesn't know why it was reduced in the first place. I told her as a customer it was VERY frustrating that she and her chat team were not on the same page. I mean, what's the point of using chat if nothing actually carries over? So, I finally agreed to pay the $182 (Even though by this point I am beyond pissed off) just to shut her up.

The second issue came when she was quoting me next month's bill, which she quoted what I expected but then added on an extra $50 activation fee for my new services. My problem isn't with the fee, my problem is that I was never informed that this was even a thing. I tried to explain this to her but she wasn't having it. She told me she wasn't going to remove the fee because it was a "Valid Charge." I told her it wasn't valid if nobody ever told me about it and she had every option to remove the charge because she's a manager. I also explained that I live in an area where I can use any service provider that I want and do not have to use AT&T.

Moral of the story is: The people on chat must have more authority to change things than the actual managers (Insert eye roll). She lied about not being able to reduce the bill. DO NOT USE AT&T... Not due to the guys out in the field or quality of TV/Internet service but because of the TERRIBLE customer service from managers and hidden fees.

The manager also kept telling me that "The good thing is I was one of the lucky customers that was allowed to renew their promotion"... Um, it's a new promotion and the people I talked to get this done told me to call back when I'm ready to renew my contract and they'll find a new promotion that I can take advantage of (Either she lied or she's an idiot. One or both is possible). I have been a very pleased AT&T customer for many years but WILL NOT BE RENEWING MY CONTRACT! And just for the record, I'm not one to be ugly about these kinds of things but this was absolutely ridiculous. I'm very understanding and a "Don't shoot the messenger" kind of girl.

I had my parents take the equipment to UPS or FedEx. I don't remember specifically which. They assured me they did and they still remember doing it. In Aug of 2016 AT&T started taking unauthorized payments for various unknown amounts until we found out Jan./Feb 2017 that this was going on and tried to rectify it. We have been promised refunds and call backs which never happen. I have 2 legal pad pages of contacts, order numbers, insults directed at my wife and I and still getting billing notices. The account has been cancelled twice and each time they still billed the next month.

Rates were too high ($180 monthly) at Time Warner, now Spectrum. So thought the bundled phone, internet, TV plan with U-verse sounded ideal $90 monthly with zero installation fees, and they could make the switch in less than a week. That was in March, and today's date is May 2nd. In March 2017 the U-verse TV man said that he had to disconnect my internet to install the TV but the internet tech ("a separate department") would be there within hours to complete the rest of the job. Waited, no one shows, I have no internet, they never came.

2 weeks later, after reconfirming new appt. nothing sooner than 2 weeks, (I attempted to escalate went nowhere). I waited again on the 2nd reschedule to learn that they rescheduled a third time without telling me (I'm not kidding). The 3rd reschedule could only happen another 2 weeks of waiting only to find out that the tech who knocked on my door said he didn't have the right cable outside my home to connect. They instead ordered the buried wire cable guys to run a new cable (took 2 weeks to complete the work order). Then a 4th reschedule to get my service turned on (I live in the Austin City limits mind you) they said that they can't be here today between the 8 to 12 window and have to reschedule.

At this point they say they will be here today to complete the work instead between 12 and 4 pm. Meanwhile, I've used my own cell phone/hotspot data plan spent $350+ so far and that's going cheap through StraightTalk Wal-Mart. I work from home, use data. Impacted my business and they don't care about delivering the service. All they want to do is sign you up, to move on to the next victim. If I would have read these articles prior, I would gladly pay for peace at a higher price than have to deal with this circus. I'll be back to share what happens next. Save yourself time though. Beware!

AT&T sent me an email on a Friday before a Monday installation which I did not see until Monday... but it really wouldn't have mattered since they provided an incorrect call back number. Since this is such a huge problem, I suggest in the future they check on past due bills for the service address while they are on the phone with the person ordering the new service. I've now gotten hung up on twice in the last ten minutes. It just keeps getting worse! This is going to cause me to lose my home phone number and of course I won't have internet service after today. Anyone want to take bets that they're going to send me emails about this (even though I've already explained that I will no longer have access after today)?!

They kept saying things like the person I needed to talk to was tied up and they would call back. Still waiting for that call. After several more calls I talked to a supervisor and they said that it looked like there was indeed a problem with the internet and they would have someone from the tech dept call me back and set up an appointment to check it out. That was on March 3rd & still waiting on the call back. Finally called them again and told them to come and take out their equipment since it didn't work, the added charges I didn't order and the fact they were not doing anything to correct the problem I was switching to a new provider. At this time they decided to look into the issues I was having. They set up an appointment to have someone come and look at the internet problem on March 24th.

As of this date nobody has shown up or called back. I did make some headway with DirecTV but it took 4 appointments before they got it straight. The phone and the internet were still messed up and they are not doing anything about it. I have since changed the phone and internet to a different provider and it works great. The only time AT&T can contact me about anything is when they are looking for money but when it comes to addressing the issues I am having with the company it's like talking to the wall. I finally had to contact the Tenn Dept of Consumer Protection and file a complaint.

I don't like the U-verse service. The 350 channels we were given did not match what the rep told us at purchase. We lost half the premium channels we had with Comcast and the channel line up is so odd, not organized in any format that makes watching very easy. We don't watch that much TV, but it's an aggravation when we do. Movies on Demand are $1.00 at least more expensive than with Comcast and U-verse makes it difficult to navigate to Netflix and other services like Hulu. The remote is not very intuitive, but in fairness, I haven't spent an hour trying to figure it out either.

The worst part of this is that the Consumer Affairs people, God, unknown more intelligent beings in the universe and Zeus will not change this issue with them. All these remarks just make us feel better after being lied to and disrespected by the AT&T after the sales. The really don't care. Their corporate motto is: Today, our mission is to connect people with their world, everywhere they live and work, and to do it better than anyone else. Lot of empty words there. Just call for help and find out the mission statement is an empty promise.

My frustration is enormous and they have a set up where they just keep transferring to different departments that keep "researching" but I still can't get my credit. The other big bonus is that over time I call or get transferred, I get someone who is trying to see me the AT&T services again. I have told this story to everyone at AT&T who will listen. They all apologize but as of today, I was just told another 10 days to get the card for the credit. When I went on this website, I saw lots of negative posts regarding AT&T and yet they appear to be able to jack anyone around. How does that make any sense?

After several phone calls and hours spent on the phone that was resolved and things were quiet for 6 months. I called ahead of time when my 12 month promotion ended so as to not get hit with a surprise bill. Well 4 month later the bill doubles and no one at AT&T U-verse knows what I'm talking about. The representative tells me he can't listen to the recorded calls because it's against the law (LIE) Version and Time Warner and other utility calls have done it for me and reported back. I also had it done to me when I was a CSR. Then he assures me that my service was install in May 2016 when it was December 2015 when I moved into my new home and I have payments to prove it. Now after getting transferred 4 times I was disconnected.

I talked to the rudest POS one could imagine April 17, 2017. She canceled my Internet as soon as I got off the phone. Talked to another gentleman from customer retention 20 minutes later. He apologized offered an even lower price. He tried to turn my Internet back on to no avail. He transferred me to tech support who still had no success turning back on what the Rude POS had just turned off.

Tech support arranged for a technician to come to my house April 19th between the hours of zero 8:30 and 12:30. The technician arrived about 9 o'clock and when she looked up my account it showed no internet service whatsoever even though I had previously had internet service for well over a year with them. The technician tried to restore my internet service with no success. She called her boss on her system as I was simultaneously on hold with customer service, customer retention, customer loyalty and tech support for approximately 3 hours to be told by the last person at Customer Loyalty (Bertha in West Virginia) that I would have to pay a $99 installation fee to turn back on equipment that was already installed.

This is the last straw. I'm canceling all my services with DirecTV and ATT Uverse. The technician told me she and other ATT employees complain of the same thing. Agree to one price and billed significantly higher every month. I hope this turns into a class action lawsuit. STAY AWAY FROM ATT DIRECTV BAIT AND SWITCH SCAM!!!

AT&T/DirecTV are scam artists. You call their customer service and they never have any notations regarding the last 10 times you called. Horrible customer service and they never even apologized for me never having service. They were only interested in telling me about all the cancellation fees they were gladly sending me. At&t directv are trying to come into my neighborhood to compete with COX Cable. I'm informing all my neighborhood how they did me and how much time and money their 9 days of no service cost me.

I called them and SUCH A COINCIDENCE they happened to "find my missing equipment”. Manager said in 6 days I'd get a callback to review everything and take that collections off my account. It's been more than 6 days and guess what... No phone call... I'm still in collections. No surprise there. ATT is by far the WORST cable/internet/phone provider out there! They rip people off. Their employees are clueless at their job, or they just don't care?

I go online to ATT website for ATT customer support but the number on ATT website ends up at the DIRECTV center... Like what the heck people!? Even people at DirecTV seem clueless as to what is going on on the ATT side of things. They say ATT and DirecTV are "the same company" now but they don't even communicate with each other. I have a friend who is DirecTV employee and says ever since ATT stepped into the picture... DirecTV has gone downhill. Save your money, stress, hair loss, anger for something else people! Don't get ATT!

They say a manager will call me and are probably using the number listed on my account, which is probably the landline, that I've never connected/used. I've requested a call back on my cell, after providing my account number, full name, and cell #. Hell will freeze over before I get a return call because it's been 3 days. Now, they're telling me to go to nearest AT&T store to reset my passcode. This is beyond ludicrous and absolutely the worse customer service I've ever had. I just need to find another internet provider to switch.

The next morning I receive no confirmation call (surprise surprise). I called again and deal with another customer service agent. He wasn't too bad, but he kept putting me on hold. The whole call lasted 40 minutes and I was on hold for probably 30 minutes of that time. He tells me that they have no record of a service request for this evening - meaning that lady I spoke to last night just didn't schedule it. He scheduled another one for tomorrow evening even though I kept telling him I originally scheduled one for today. I am so fed up with this company. Their service doesn't even work and their customer service people are incompetent. And the worst part is that we're paying for a service that doesn't even work. If they don't come today to fix our Wi-Fi, we're cancelling. We had Charter in the past and had no issues with them.

Korea is 13 hours ahead of TN. So, I went on the chat line. Almost 2 hours later and 3 customer service representatives, someone came on and said that they could not complete the set up. I asked why and they said that there was no "box" at the address. OK, why couldn't someone tell my son who is well over 21? Why did it take almost a month to communicate that they could not do the installation? Apologies but no explanation. They had my email on the request form and no one contacted me as well. It could have been a simple solution. But, no.

As we are going back and forth, they are asking questions that indicate they did not know of my request. Example: what was my phone number on site, the previous provider wouldn't release the number, etc. I had to remind them that I was a new customer and asking for new services. OH, they claimed. Then I asked when would services be available. They couldn't tell me. What???? This is a nice neighborhood and I could have moved on IF there had been communication. It says that AT&T has about 98% of the services in TN. I will be one of the 2% that does not.

Two weeks later I still didn't have a death certificate but I had a few minutes on my lunch break so I went into a store to see if anyone would be reasonable. Hahaha!!! I was told I could NEVER cancel his account without power of attorney. I explained again that he was quite dead and his reanimated corpse would not be able to sign the legal forms for that to happen. When I finally got the death certificate, I went to another AT&T branch (because clearly the first one was staffed by morons). I showed them the death certificate and they said they couldn't help. They couldn't do anything but call the number and they had gone home for the day. I asked if they could keep a copy and call in the morning or take a picture of it. No no no.

So I go back on Monday. They called the same number I did. The guy told the woman on the phone he was looking at the death certificate. He then turns to me and says they can't cancel it unless I can answer the security question on file. I am serious. My head almost exploded. Thankfully, I guessed correctly this time. If anyone had told me I could have called again and guessed, I would have done it daily. Anything to get the cable box and modem out of my car. I asked the guy in the store to ask the person on the phone to backdate the cancellation to when I first called. He refused to even ask them. When I got the final bill, they couldn't take the autopay anymore as I had closed the checking account (specifically to stop them from stealing anymore of my money... so really I didn't need to cancel at all) and sent me a final bill.

I called AGAIN and explained I would not be paying that and they owed me money for continuing to charge me after I had tried to cancel repeatedly. I think I was on the phone for an hour when I got this amazing advice. They could retroactively change the cancellation date if I brought the death certificate into a store. Since no one at AT&T had seen it, they couldn't take my word for it... I nearly blew a gasket and explained vehemently that I had brought the death certificate in twice already and nobody cared. They eventually agreed to waive the bill that was outstanding but I never recovered my money, time, or embarrassment of standing in the AT&T store crying over my dead father while they tried to make this simple transaction as difficult as possible. If you care about your loved ones, do not get their service.

When I asked for a manager I was told that the manager was in a meeting, so the rep had to submit a request to the manager for credit to my account. In the meantime, I paid the part of my bill that I knew I owed. The second time I called to find out if my credits had been applied to my account. They hadn't been. This time the rep sees that I requested the credits and assures me that she will apply them and extend my billing cycle to avoid service interruption while credits take time to post to the account. A few days later I'm getting repeated calls from AT&T to contact them about my account. I call them back and they're telling me I still have a remaining balance to pay. I tell them, "No I don't because my account is to be credited for unauthorized charges." The rep looks at the account and sees the credit, but it hasn't got transferred from DirecTV to AT&T yet.

They also tell me that it will take a while for the system to transfer the credit and make my account current, so they have to further extend my billing cycle to allow time for the credit to transfer and avoid unnecessary service interruption. When AT&T is trying to get a customer, they don't tell you that AT&T and DirecTV don't communicate with each other because they are still 2 separate companies. No wonder my bill is screwed up.

It just doesn't make sense to bundle services provided by 2 separate companies, only to make their customer's lives a living hell from a billing standpoint. They need to either ditch the bundle and send out separate bills or start acting like one business and communicate with each other. If they don't do something, they're going to end up losing good customers. Long story short, I'm so sick of AT&T screwing up my bill. I'm seriously considering leaving them and taking my business elsewhere regardless of termination fees.

The next day I discovered my Yahoo account had been frozen. That created another avenue of fun. I went online and talked to AT&T chat who said that I would have to personally visit the store to get my acct unlocked. Another trip to the store and oh, did I mention that no change order had been placed for my TV? So back to AT&T for a visit. At one point I had all 8 helpers standing there like brainless idiots with no recollection of my previous visit. After singling out the "manager" I said walking out with no help was not an option. He wound up putting in an order for the $70 U-verse 200 pkg. It seemed the $60 pkg was no longer being offered (shock). But regarding my internet account he could offer nothing. So I contacted chat again. Oh wait, 5 mins after leaving the store with a handwritten order and confirmation number, Haji decides to call from India to inquire about my order, then asks me to hold while he confirms the information!

What an irritating joke! Now, back at home I contact the chat people again. This time I am told that I need to contact the tech line at 877-267-2998. Oh boy! They must enjoy pouring gas on fires as this line is nothing more than an endless string of "offers" from DTV and companies not even related to communications!!! Now I'm pissed! And nowhere to go. As soon as I can find a halfway decent alternate to these arrogant, stupid people I am out of here! Beware!!

I have had my service for 10 months now and I have had to call them for 9 of those months because there is always an issue with my bill. DirecTV and AT&T are the worst and they will LIE to you to either get a sale or rush you off the phone. If you are reading this and have the option to choose another cable and internet service PLEASE do so!!! I never write reviews but if I can save someone the headache of dealing with this scam of a company, it's worth it!!! I had them back in 2013-2015 and they use to be a much better company!! STAY AWAY IF YOU CAN!!!

I can't believe this company is lying to their customer to keep them onboard. And I can't quit my plan because it is the ONLY provider in my area! ATT has given me the worst experience ever, like a nightmare. Don't be a fool and don't trust anything ATT tells you, it is all nothing but a trap! I have never seen such a blood sucking shameless corporate in my life! Shame on you ATT! Over my dead body will I ever become your customer again once I get out of this area.

I just feel like they could have done a better job at the billing cycle and I'm actually suspicious that this could have been done to "get over" on customers. Like TWC used to do for so long. I feel like this might even be illegal to charge for a whole month of service and the customer doesn't get a whole month. But who hears us? Who can help? I feel like my voice and so many others are drowned and who's really listening.

I had been a customer for 5 years and that obviously I had the credit to get the service. It would also cost me $10.83, to unfreeze my credit for the technician to run it and why do I have to pay money for AT&T to fix THEIR mistake? I then asked to speak to a supervisor because there wasn't anything else Adam could do (which I understood). I told Kafi the situation and she told me it was the law for them to run the credit check for all new customers. To which I replied, yet again, I wasn't a new customer and had been a customer for 5 YEARS, so they don't need to run the credit check for to turn my service back on to fix THEIR mistake.

I just wanted it back on without costing me money and making me have to jump through hoops to do it. She replied "Sorry, no, we need to run the credit check." I said, that as a supervisor and a customer service person she should have at least offered to give me a credit for the money it would cost me to lift the freeze, she replied she would need to run the credit check. That seemed to be her go to answer. I then asked to speak to her boss, which she replied no, because he wasn't in the office. I then asked to speak to another supervisor other than her, she said ok, put me on hold, to which I waited 40 minutes for someone to pick up, which they never did, before I hung up.

I am so very disappointed in U-VERSE's customer service, or really lack there of, and their unwillingness to fix THEIR mistake without costing me time, money, stress, and headaches. I guess I will deal with no internet or tv until the 17th & I will not be recommending U-verse to anyone and am also thinking about leaving AT&T wireless as well, to which I have been a customer for 15 years. This is just so disappointing.

I signed a contract for 2 years, for a service of tv and internet of 18gb, which received very low signals of 2, 4, up to 6gb speed. AT&T would give me a retroactive credit for being paid for an incorrect service, that there will be no charge for cancellation for the previously mentioned and they will send me a refund in two weeks. What I received was the following bill and as I have AT&T Wireless I got confused and I paid. When I realized I called AT&T they told me I did not have to pay. They would give me back that money, about $150.00. I never received that money. What I received In December a check of 97 dollars. I concluded after making several phone calls from August 2016 all the representatives told me that the case is in accounting that I do not worry that I would receive the remaining money. Today I call again and Michel informs me that I will not receive any money that the remaining balance is for the cancellation fee. $256.00

But AT&T has merged with DIRECTV. You would think since a company bought out another they would have the same cancellation fees and other type of plans as such. No AT&T has a 30 day gap where you can cancel but if I want to cancel DIRECTV it's 480 dollars for a buyout. You can't cancel after 24 hours after purchasing. I wonder why that is? I'll tell you why because they are scammers. Now I'm stuck with a 2 year contract I can't do anything about and probably can't afford and my credit will get ** now. Great. Thanks a lot AT&T.

We keep calling and getting one excuse after another... "Ohh we will be there tomorrow" and then Sunday and then "Ohhh we're sorry one system said it was completed and another said canceled..." How is that my issue! You would think someone would come back out and get it corrected by now, but I guess if you're already a customer you are no longer important! If you have a choice choose another vendor!!!

For not having a direct line of sight they said that I could still receive the $200 reward card as well as they would send me a $300 reward card for a total of $500 as compensation for the overpayment. I agreed knowing that it would be a while before I received the cards. So, three weeks pass and I heard nothing, no email, no letter in the mail, no reward cards. I called twice to just get an update on the status of the cards. In the first call I got transferred so many times my head spun! Inevitably, I was transferred to the point that I was disconnected after their departments closed. So, I take a day to cool down because I had become frustrated with how my called was handled.

Two days later I call again and this time I was able to speak with someone. I tell them the backstory and what was promised to me as a verbal contract with one of their representatives. They keep me on hold for an extremely long time while researching the matter. After this representative completes her research of the matter she offers me a $200 reward card. The representative stated that they could only offer me $200 because there is a limit to amounts that could be sent out and offered to give me the remaining $100 in a credit to my account. Typically, I would have taken such an offer; however, I was knowledgeable to the fact that AT&T has offered $300 reward cards no issue to others. I just couldn't understand what was different in my case, given it wasn't my fault regarding the lack of a direct line of sight nor was it my fault that the company added services that I DID NOT ACTUALLY receive.

Now, I am a very docile person and would rather avoid conflict in any situation; however, given the irritation from the first call and now the reluctance of wanting to give me the $300 compensation for paying for services THE COMPANY CHOSE to add took me to a place that was very unhappy. I asked specifically why couldn't I be given the $300 reward card given my knowledge of previous instances. I was never given a reason! This is when the back and forth of department transfer happened AGAIN until it was after their closing hour and I got disconnected.

Needless to say I am not a happy customer and AT&T will be soon losing a customer because of the poor treatment I received. I have never been treated so poorly! In one transfer, one of the representatives said "nope not doing it" and transferred before I could really even tell him why I was calling. Up until this point I had no issues with AT&T; however, when I found out about their wrongdoing and began to call them out on it is when things changed. I am greatly disappointed!

AT&T has the worse customer service people EVER! I have heard them YELL at older people, and at a woman whose son was in the hospital in a diabetic coma and she was trying to turn off his utilities, etc before moving him to an extended care facility! Just horrendous! Even IF their actual cable/internet/phone service did improve, some people will NEVER go back to them solely based on the way they were treated. AT&T better get a clue, in this new "Online society" Customer service is HUGE!!!

Then we get notices from AT&T saying that our Directv service is being suspended because we hadn't paid the bill, so we pay the bill to restore it again thinking that between the first phone bill and DirecTV bill which were now caught up and we were fine. So now we have two separate bills in this "bundled" package. Imagine our surprise when our internet and home phone get turned off and we are told we owe money for THAT bill as well. What is the point of offering a "bundled" package when every service is billed separately at the normal ala carte price? If you have the opportunity to go with another carrier than AT&T, don't walk, run to it. AT&T is nothing but a scam.

I asked, therefore, to cancel the Directv service, not wanting to do business with a company that can't figure out how to correct a significant mistake. I was passed around to five people. Finally, I was told that they could not disconnect the service. Come to find out, the service was registered under another name; a former partner. I was told it would "be fraudulent to disconnect the Directv service I had just signed up for unless speaking with the account owner." I asked if it would then be fraudulent that they set up the service since I was the one who set it up, not my partner. They said "yes," but insisted they couldn't do anything about it.

It's amazing to me that I could be sold on a new service and set up within minutes, while it's taken me a full day to try to simply cancel the service; one that apparently is fraudulent when trying to cancel but completely legal when it's a matter of new revenue. Worst customer service I have ever experienced. Shackling your customers is not a way to win loyalty.

Now my mortgage is on hold thanks to ATT... not that they care. I was then called by a company called IC to collect and asked them to open a fraud case but after an extensive call we agreed to a dollar amount so I could make it go AAA as could not let this jeopardize my refi any further. We agreed they would call me back to get my checking account number to pay 50% of what was owed. I did not get the call and I have six documented calls to the to pay and could not get these scumbags on the phone to pay. It hit my credit report the next day for the 2nd time... unreal!!

I called them and got a huge runaround, rude, uncaring, deceptive and I agreed to pay them again. I said "remove it from my credit and I will pay you". They stated they could only report "settled" but it would still show derogatory on my report. Now I am filing dispute, Attorney General in Texas as well as Illinois, I will track down Mr. Stephenson's email or contact info and reach out to him. It is not even a big dollar amount but they will not get a penny out of me based on principle. I will blast them at every possible touch point I can. I will spend time on Linkedin and reach out to everyone with "ATT" in their profile. Scumbags!!!

I informed them that I had absolutely no service with them for a year. Still crickets and no type of response whether they would look into it. I requested a manager and I was put on hold for 15 minutes before I was cut-off. I called several times and was on the phone for over two hours and still no response or help. I also tried to unlock my phone which is still locked going on day two. My daughter's phone was unlocked within four hours yet my is still in limbo... I highly recommend NOT to have AT&T provide any service!!! Awful.

Now they have dropped all local channels from my service. When I call to discontinue my service they want to charge me because they say that I am in a contract. I never renewed my contract with them. One of the many times I called complaining about my service, the rep that I spoke to said that they were going to adjust my bill because of the problems I was having. Now I find out that he put me in a contract with them. There is nothing they will do about this or will they review their records. They are not required to provide even the barest of service but we are required to pay them each month. At what point have they voided their own contract for not being able to provide the service that was contracted for in the beginning? DO NOT DO BUSINESS WITH AT&T.

I called back when I got the letter for auto debit and he was very nice and confirmed that the man had Never taken me off of that even though he said he did. I thought about it and decided due to the first guy not being on the same page with what was and what he had said and scheduled me for I decided to cancel service. If this is how it already is, I don't want to bother.

I called to cancel and the lady said everything was good. She was from one of the Carolinas and nice. She said I'd get a confirmation email which I never got with my verified email address. Then last night I get a call to confirm my installation? I immediately called back and talked to a man. He said it showed I requested for it to be cancelled and didn't understand why it wasn't cancelled and why I was still set up for the installation. He also said he'd send me a cancellation email to my personal email and I never got it. This afternoon around 12pm, I got a call about my installation for today!

I don't understand how I have to call, call, call and nothing gets solved. Also everyone except the first man and woman I did speak with had such strong accents that it was so hard to understand them. It didn't help I'd make a statement and they'd read what they were suppose to say and repeat it over and over. Even when it didn't even answer or have anything to do with my statement or question. This is absolutely ridiculous. At this rate they should be paying people to use their service.

So on March 18, 2017 I went into the store to retrieve the iPhone that I was offered and I was told that I would not receive the iPhone. I was told that the promotion was over, but I was offered the promotion at the time I signed up for the service as a perk to get me to take the service. Now I did my part AT&T is not willing to do their part. This is so unfair to me as a consumer and I am stuck with a service that I hate and I have not receive anything that I was promised. When in the store on March 18, 2017 the Manager acted like he knew that I had been lied to and that he was Ok with it. Said he was sorry but he could not allow me to retrieve the iPhone because it was a old promotion. But if that's true then it had to be already old when it was offered to me which makes it false advertisement. It just seems like that should be against the law to do things like that to consumer. Please help me fight AT&T.

I did not want to argue with them so I printed off my conversation in the chat and patiently waited until my contract was up. When I contacted AT&T over the phone I was told I paid a fee and not a deposit as I was originally told and as I was promised to get back in the chat. I once again went to the website and spoke with a representative through the chat function after informing them of what I was promised and the fact that I had a transcript with those promises from past interactions with AT&T. I was told to call their cancellation and retention department.

I spoke with someone in the Charlotte, NC office and was told the only way I could get my deposit (that was now referred to a fee again) back was in $5 per month credits to my bill. After explaining to her that I have two transcripts from chats with AT&T Representatives stating that I would receive my money back she told me it was not possible. I explained that legal fees alone with surpassed this amount if we had to go to court over the issue. At that point I was informed that they have a legal team that will take care of it if it comes down to that. I ended my conversation with her, calmed down and called back to cancel my account anyway.

Without even being asked to retain my deposit the person I spoke to this time immediately told me that I would receive a check in the amount I was owed. It's a shame that a business would treat a loyal customer the way I was treated. I would suggest to anyone ordering AT&T services to get anything promise to you in writing before allowing them to connect services at your residence or business. I will never use their television or Internet services again.

I promptly told by customer service that I had 2 account numbers (AT&T-Internet) and TV (DirecTV). So, I had to call two different companies for any billing services. Every time I called to fix my account, I was promised and transferred and transferred and then told, call DirecTV for my TV services and AT&T for my internet. There was never a consistency with the customer service. After 4 months of lousy service, I cancelled my service. I agreed to pay the early termination fee on January 25, 2107. I was told to return all equipment before February 15, 2017. I returned the equipment on Jan 31 at the nearest UPS store.

On March 10, they decided to go into my account and withdraw $673.38 (above and beyond the termination fee). They said I never returned the equipment to them and they billed me for it. To add to the mix, AT&T also continues to bill me for services that were disconnected on January 25. I got a bill for $125.83 (restore charge, past due and convenience fee) for a disconnected service. I called to inquire about this bill that was due March 5, but I have to call Monday- Friday during business hours only.

After a weekend of persistent detective work, I called the AT&T offices and complained about the abrupt debit of money from my account. I was told that the equipment was returned and AT&T had it since February and never advised the other departments (DirecTV) that they did receive the equipment. When I asked if I could speak to a supervisor, the representative said, "My supervisor REFUSES to speak to you about this matter." I was so angry but remained calm. After 3 hours on the phone and finally spoke to a supervisor/manager. DirecTV/AT&T said that they will refund me $180.00 in the next 30-60 days. It took less than 24 hours to debit my account (without permission) $673.38 but 2 months to return my money. I will never ever have service with AT&T or any of their affiliates. Their service is horrible, the customer service is deplorable and rude. I will never recommend them for anything to anyone.

Anyways we were ok with them coming a week late and we just cancelled DIRECTV because the price fraud. So yesterday the dude shows up at 9:30 am. We tell him where we want the service blah blah and he gets to work. Then he tells us "umm, I'm gonna have to drill a hole in the wall to pass the wires." So we said "ok this guy is a professional go for it." Keep in mind this is our brand new house and this guy ** up our wall. Then we go out front to see how it's going outside with the wires and this dude wants to leave a long ass white wire hanging from the front of our house.

So my husband says "no, please tuck away that wire. This looks horrible." And he says, "oh well then you should get this wireless box for $10 more a month and we don't have to put up this wire." So we said "ok why the hell didn't you offer us this to begin with?". And then he decides to go to lunch. We couldn't go anywhere and it was a total 5 hour job for all that. He was so lazy, fat, had no manners, and horrible customer service! I wish AT&T could hire better workers that actually look and take their time and offer all the options before making unnecessary holes in our wall??? Worst experience ever!

The following morning I was up early working online when POOF my internet was gone and a window came up stating to contact them IMMEDIATELY regarding my bill. I was able to get to their website and again used the chat feature. I was told there were no arrangements on my account. I gave the name, date and time of the person I spoke to and they said, no, there are none. They said given that it is cut they would not restore it until it was paid, which I intended to do later that day anyway. The bill was paid at 11:30 am and it is now exactly 11:30 PM and I have no service. For the second time today I called, and the man told me he showed a $0 balance yet my account still seems to be "suspended". He tells me to reboot my modem and that brings up my internet. I still have no t.v. He said it will be several more hours before that is back on, that the tv folks and the internet folks aren't "in sync". I am so furious!

Firstly, I made payment arrangements for a ridiculous amount of money to be paid IN FULL the FOLLOWING DAY and they did not honor it. That rep dropped the ball. A manager even called me and said how they value me as a customer. Puhlleese. I am not saying I did not incur the bill or owe the bill, but I had made arrangements to pay it the very next day and they cut me at 6:37 AM. And now, after waiting 12 hours to do any work, I still have no tv. I can say I would, at the very least have been written up for this at my previous Customer Service jobs, if not fired. Yet there is not a thing I can do since no one there has any record of my "chat session". I think *I* need to put a recorder on MY phone to protect ME for "quality assurance". Buyer Beware of information given by this customer service department. I will be looking for a new company.

Here is the best part. We cancelled our services as we have moved to a new address. We called DirecTV twice to request that they send our final bill and the boxes for returning equipment to our new address as we were obviously no longer at the old address as of the date of cancellation. Well, DirecTV still went ahead and sent the equipment return boxes to the old address. Also, they do not remove the dish used for DirecTV. We had to remove it ourselves and recycle the dish. I will commend the representatives over the phone for being patient with customers in handling the mistakes made by their parent company with the mergers.

On Sunday 3-5-17 I used the chat feature to request an adjustment for the service never delivered. The conversation essentially told me that they were going to provide a service but not charge me. This defies all reason and begs the question how come all the people on Thursday, Friday and Saturday were working so hard to deliver my higher internet speed and restore TV and internet when my area could never get this service? I have wasted hours on the phone and chats, been without service, reconfigured favorites, lost a library of recorded shows, planned my day around AT&T visits and received conflicting price quotes and one inexplicable bill summary by email. Conflicting information has been provided at every turn and no one seems to know what they are doing; but they are all polite and thank me for patiently waiting (God I hate that phrase).

In the heart of AT&T country Dallas/Collin County I can only get 18 mbps. That's like the Stone Age? I've got a 3 year old grandson who wants to watch Mickey Mouse Clubhouse without constant reloading every 10 seconds. That's what started this adventure; just make a simple call and get higher speed. Shouldn't be so hard. Shouldn't take over my life for 5 days. Shameful.

Then they unified my account with my phone account which was never asked for. On 3/3 I spoke to the loyalty department and they informed me that they have fixed the U200 to change to U300 which was my original service and it will start within one hour, which didnt. The technical department was then the next people to jump in and say "oh, the order for U300 will only start on Tuesday" and I should call sales team on 3/4. On 3/4, the at&t kept on transferring my call from technical dept, sales, loyalty and now to the unified bill department. My problem is not been solved. I wish I never had to deal with these people. I am going to inform the apartment agency that they should not allow At&T service in our area.

Once she set up the cancellation I asked about the credit the other associate spoke of and she said because I decided to cancel this service the next associate told me the fee will not be credited because I cancelled the service and then left the chat without me being able to question their decision to take back the credit especially since they increased my rate and are charging me to cancel the contract. THE WORST.

Suffice it to say that I will NEVER again deal with this moribund and immoral corporation and will never use or recommend their services. Customer service is severely lacking and I never could fathom how a charge of $5.00 could stifle or upend the bottom-line of a multinational corporation like AT&T. Customer service sucks at AT&T, and runs a very close second to its avowedly lousy service. Never again!!!

They've been pretty much ripping me off since the beginning. They've been sneaking in fees, telling me lies, and raising my bill without me being aware until it's time to pay! I literally just found out they added HBO without my permission for an extra $25 a month. I'm canceling asap and if anyone is considering getting UVERSE, DO NOT! You think Xfinity is a pain in the neck? They're saints compared to UVERSE. I just can't wait to finally cancel!! Goodbye UVERSE, let's NEVER meet again.

They have continuously defrauded us by overbilling and scamming on practically a monthly basis. These criminals should be in prison. They kept me "on hold" just long enough so that no reps were available. This criminal activity only feeds their crooked politician friends. I HIGHLY suggest to ANYONE reading this that they NEVER use AT&T. I have been a customer for over 20 years, and it just gets worse and worse every year. Worse service and higher cost. My wife and I both have serious health issues and are senior citizens. This treatment is an abuse and outrageous. AVOID this fraudulent company at all cost. I am canceling by Monday, Feb. 28th ASAP. Screw these snakes. If I could give them a NEGATIVE 100 stars, I would.

Finally Friday the 17th the scheduled tech comes at 4:40 pm. He checks the connection coming in from outside but ends up replacing the white box down in the basement and service is back up. I am terrified that my service will go out again so I cancel but of course am charged an early termination fee of $165. But if AT&T did not hold up to their end of the deal by providing internet service why should the early termination fee be charged? My contract should be null and void because AT&T did not provide internet service that was reliable or working.

If this is the kind of service that your company provides for people, you are not a consumer-friendly service and not worth doing business with. On top of trying to get the PIN number from customer support all they wanted to talk to me about was bundling service with you, when all I wanted was a PIN number to unlock my phone to go with a better service than what you provide and a cheaper one! What gives? This is not a company I will refer people to go with as a matter of fact I will tell them not to go with and post my experience on Facebook and any other place I can think of!

Callers are getting a busy signal, or getting an "all circuits busy" message or the phone just rings and rings (but doesn't ring in the office). If a caller is lucky enough to get through the quality of the line is terrible with callers hearing a terrible echo and/or terrible static. 7 technicians have been out to attempt to repair the problems and the equipment has been changed several times but the service still does not work. The last technician who came out today (Feb 17) advised me to split our service to "old fashioned" landlines for the phone service and U-verse for the internet. He said that they have never been able to make the U-verse system work for businesses with any more than 2 phone lines. The problem is endemic to the equipment.

At this point we have ordered landlines but we do not yet have an installation date. So we have been left with a system that doesn't work with no end in sight. My business has been significantly affected with a severe loss of business. I will lodge a complaint with the Public Utilities Commission of Ohio. DO NOT SWITCH TO U-VERSE FOR BUSINESS.

I of course got a different customer service rep. I explained that I spent over an hour on a call earlier in the day and that I just needed to know when the tech was coming out. She proceeded to tell me that I spoke with a "robot" earlier and this was must first interaction with a "human" operator. I kindly disagreed with her and she again told me that this is the first that ATT had heard from me. She had no record of the tech's visit from last week or any of my previous phone calls. I became beyond frustrated after being on the phone for so long to only have someone accuse me of lying. She went through the protocol of unplugging the router with me for the third time and sending the software update for the second time only to find out that I needed a tech visit. She spoke over me and sarcastically laughed at my frustration.

Oddly enough the "robot" she insisted that I spoke with called me back two hours later to see if my internet, phone and cable has somehow miraculously come back on. He sounded so human, weird... We will have gone without any of ATT services for 2 days before another tech arrives, yet she could not guarantee me the first visit of the day, so I will take off work again to accommodate your inability to manage the logistics of service calls. She was polite enough to remind that the service call will be $99.00 if it is found to be my fault that their service doesn't work.

I will be selling my ATT stock and publicly proclaiming this experience in hopes that no one will ever experience this for themselves. I had paid ATT over 5K for two years of service and this is their imprecation. BY the way, I called to cancel and no one ever asked about my experience. Once they found out the cancellation was customer service oriented and not pricing, they basically lost interest. Goodbye and congratulations in advance for your ascension back to number one on the poorest customer service list. To show how upsetting the calls were last night, I have never typed a review in my life.

None of this would be nearly so bad had I EVER - I repeat EVER been able to count on ANY reliable services from AT&T, be it landline, Internet, or TV, and now I am being hounded to pay a pantload more for another "new and improved" service. I have also received precisely zero substantive answers to why my bill has steadily increased over the years for seemingly dwindling service levels. Then again, it has only been THIRTY THREE YEARS of this. My personal "favorite" was a period of SIX YEARS when my Internet worked exactly NEVER during heavy rain. A personal letter to the Dallas home of Randall Stephenson at long last did the trick on that one. The list goes on. ENOUGH!

The phone service price is too much. I can take their offer of lowering the price on the phone service, but it has a limit of some minutes per month of usage. I don't mind that since I don't really use my home phone service, but still I think it's too much money for a limited service. I have been with AT&T since it was Pacific Bell. One would think that you are a loyal customer after so many years of service with them, but it doesn't work that way. Something needs to be done to stop this nonsense of ripping people off with their poor service and high price tag. For now, I just paid my bill of over $90 just for phone and internet. I am looking for other options now. I refuse to just throw my money away in a company that really does not take care of their "loyal" customers. Time for a change.

I have never been so frustrated with a company in my life. To the point where I will make sure to express warning to my friends, family, neighbors, and anyone else who it may come up with. This has been very time-consuming and stressful for months. I have a busy life (work, family, school, activities), but what if I was dealing with illness or loss of a family member? Can you imagine dealing with all that and this nonsense on top of that? That's what really upsets me. I can't be the only one.

I have contacted the Better Business Bureau and I'm going to seek a lawyer or go to a small claims court to receive the hundred and $170 back that this company has stolen from me. They are the worst at customer service. Do not care of stealing people's money. They are greedy and want to charge for every single thing that they can charge for. I have never been so disappointed in my life. AT&T is the worst company that has ever been created. I am looking forward to seeing you guys at Court. They are so inconsiderate they don't care about taking anyone's money but taking forever to return it. People work so hard for their money and they have to deal with ** like AT&T. I really hope this company gets shut down.

After an initial contact from AT&T, apologizing because they could not offer us home telephone services as part of a bundle (..? we have AT&T home phone and older DSL services currently???) they've now called (automated calls at 7 am) to confirm our scheduled appointment today for the installation of the new Uverse-Broadband service, and also DirecTV, as a bundle for a reduced price, I got a call this morning (about a half hour after they'd again confirmed the appointment by automated call) and told me they were sorry, they do not offer Uverse services in my area... WHAT???

They'd scheduled the installation out over a month after I'd contracted with them for this bundle, so they had plenty of time to confirm all of this in-house... So there went the "Bundled" pricing, and the separate service cost bumped up about 20% immediately. Then after working on our simple installation for several hours, the technician told me he's have to charge me $100 for an additional part to hook up our DirecTV system to the 2 TV's we'd contracted for. I talked to a supervisor and they said, "I'm sorry but we will have to charge you this additional amount to hook up your system... Pretty crazy as my monthly subscription would have covered that amount in the first month or so... on a 2-year commitment.

After re-doing all the troubleshooting steps I had already done, she sends out a new modem (that I did not need but had to wait 2 days to receive). 2 days later when it arrives and does not solve the problem, a technician is sent out (Saturday). He determines that the outage is due to an isolated network error, but as it is the weekend, it cannot be resolved until Monday (2 more days). AT&T cannot give me an appointment time on Monday, but I am expected to leave work at a moment's notice once I receive their text (What!?!).

In the meantime, looking at a minimum of 5 days without services (averaging ME $9.83/day = $49.16 to date) but AT&T will only credit me $5/day (I received a $20 credit on my bill, and have to eat the other $29.16) AND YOU ONLY RECEIVE THE CREDIT IF YOU KNOW TO ASK. Called AT&T on Sunday to get an estimated appointment time, but the customer service rep told me their systems were down, and when I asked to speak with someone in the United States, I was told the American Representative refused to speak with me as there was nothing they could do, either. I did not accept the refusal and was transferred to an American Representative, Bart, who stated he could do nothing as AT&T's systems were down, "and they do not even supply me with a paper and pen" so he could write down my request for a call back once their systems were back online.

Cannot get installation of Xfinity for 2 weeks (must be demand by all the AT&T customers switching over). In the meantime, I do not recommend AT&T Uverse, as customer service is very disappointing, equipment is not reliable, and I am stuck with paying for service I am not receiving. Avoid AT&T. You will be glad you did.

I told the supervisor on the phone I have a receipt that shows that the equipment was sent to the UPS store with the date, time, location, and even the serial numbers of all the equipment was documented on the receipt, and I also told them about the house loan and what it is affecting in my personal life. 100% proof it was returned and they would do NOTHING for me. After a customer drops the equipment off, they should not be responsible if the equipment is lost, sent to the wrong place, or actually gets scanned in at their AT&T equipment warehouse. That is between AT&T and the UPS store.

After speaking with at least 2 separate supervisors, more than 2 separate times on the phone in December I told them all of this information. They would not accept a receipt with 100% proof that the equipment was returned by me. Now 3 1/2 months after I returned the equipment, they still are saying I owe for the equipment and it was never returned. I am now seeking every possible way to remedy this, since my credit is completely affected, and it is causing me so much stress and many problems with day-to-day life. I am going to get legal advice regarding this ASAP. This is not fair. I want the world to know what they have put me through. I cannot believe a company that has been in business over 100 years feels they can treat people like this. It is not right. It is not fair. This is their last chance to correct this huge complaint or I will be taking the next step at getting this resolved legally and fair.

I am a single mother just trying to cut down my monthly bills and now it looks like I'm possibly going to end up facing a thousand dollars in payments because of switching over... a lot that I'm owing to Verizon now because I guess I was dumb enough to fall for this so called great deal from AT&T. PLEEEEEASE be smarter than I was and DON'T do business with AT&T unless you just have money coming out your ears to blow. I miss Verizon and Dish. :( I'm not getting near as good of signal as I was with Dish as well... sucks to not be able to talk to a customer Rep when your phone is cutting out!!

The bill was never right and every time I called they wanted to give me the current months promotion, which was the most frustrating thing I had ever dealt with. Trying to explain why I was calling and what we were told about our bill. At&t would just keep trying to give me promotions every time I called. I tried and tried to explain that I didnt want the current promotion. I wanted the price I was told I was getting. After calling and calling and calling. They got my bill down to $48 a month and I had that bill for eight months. I was not happy that my bill was $48 a month. I wanted it to be $68 a month and now the bill is $110 and I can forget about trying to explain that the bill was supposed to be $68 a month.

I've never been so haggled pushed around and frustrated by a company. I had both Comcast and Verizon for five years and never had a problem. I know I dont sound like it, but I never complain at restaurants. I just eat the cold food or if I have a problem with a company I just try to make it work. Signing up with At&t was a very bad experience and a bad decision. I'm writing this to help you out. Stay away and go with Comcast.

A customer for 20+ years, and no one cares. Looking for a business with professional customer service. Suggestions? Again confirmed they had our correct email and phone number, however no effort was made to contact us other than the US postal service which they blame for the problem. A problem that generates money for them in your late fees. Bad business.

So I called customer service, yet again. After speaking to 2 people I was routed to a Uverse "Special team" and said that they would make my case a high priority since I had been diligent about getting the problem resolved and it was all in my file. So it only takes 12 interactions with agents and 2 house calls to be taken seriously?!? All this time, I am paying for a service that I am actually not receiving...and here's the kicker, I am contractually bound so I can't leave without paying for it. Hell of a business strategy! So since the contact is signed, it doesn't really matter if the service works or not. After all the outreaches, not one agent offered anything other than an apology. Not one agent/supervisor has helped me to trust the brand again or make this headache any less than acceptable.

I called the AT&T customer service to cancel my order. It took me 3 hours to cancel. I'm not exaggerating, I was on the phone from 9am-12pm. Each person that I spoke to they put me on hold for a long time or they transferred me to another department. Every time that I was transferred I had to tell them that I wanted to cancel my order and of course they were asking why?? AT&T is offering the DirecTV and internet bundled program but the customer service doesn't have a clue how to handle it. If I could give ZERO STAR I would have but I have to go with 1 star. It was a very bad experience. I would never try any service from AT&T again. I don't recommend AT&T to anyone.

In the instant that the DirecTV was installed, we verified the channels and nothing was as we expected: all of them were Latino (we don't watch TV Latino and she knew that in advance), small quantity of high definition channels (we explained very well our expectation with the high definition service); the channels that she told us that were going to be included in the package, magically it wasn't. A total disaster... In the same moment that the technician was finishing the new installation, we called the AT&T to cancel the DirecTV and get back our Uverse service. And the second part of the story is starting now.

We spoke with our second customer service "MATEO", who was very friendly, very understanding with our situation. He assures us that we were going to get back the Uverse service immediately, the only thing that we needed to know is that a technician needs to pass by to check that the signal is OK and the earliest appointment that he has was on Feb. 25. My husband asked how long was going to take for the technician to check the signal and he answered around two hours because it was only to check the signal. We were happy, everything was perfect, we removed the DirecTV boxes and put it back our Uverse boxes. It was working perfectly. We were happy...

Until the next day in the afternoon, preparing to enjoy the super bowl, we discovered the status "zero service". We called fast again Technical support and after a while on the phone with some guys, they clearly explained us what we needed was to call next day AGAIN to customer service-SALE, to resolve the problem. We called next day, and then another surprise, the famous appointment for checking the lines on Feb. 25 was exactly to use for the reinstate of the service. In summary we don't have the cable, we are very upset and angry, we felt played by the AT&T with their lies. I broke my ties with the cable service and we are going to start looking for another reliable company. Suggestion: don't believe what the customer service said, even that you are feeling very comfortable, they are made for selling you their promotions without care.

They assured me that they would indeed come out today (Saturday) to finally get this done! Well, I am at work yesterday (Friday), and I get a call from AT and T telling me that they still did not have my number ported so they were going to give me a temporary phone number.... huh? Seriously?? I told them "no thank you". 1 hour later, my ring doorbell rings at work, and the installers are there... THE WRONG DAY AGAIN!!! Saturday morning comes and goes, no installer. I call to make a complaint and speak to the loyalty department and they tell me that they will give me a 100.00 visa gift card to go with my other 100.00 card that I was scheduled to get... The problem here is that when I signed up back in December, the deal was for a 300.00 gift card. What happened to that? I feel like this entire thing has been such a huge waste of my time and energy.