AT&T Internet Reviews

AT&T internet service completely sucks. My "NEW" tablet and laptop slows down to the point of not even working at all. Crying shame that they have to slow your service down to the point of no service. Oh, for the first couple of months worked great. I'm tired of this to the point of termination. Sick of this nonsense. Now we have competition out there to humiliate you AT&T. Makes me sick to see these greedy companies take advantage of the consumer. I hope in the future you go broke and have to be treated like you are treating us.

After paying AT&T U-verse $240 a month for several years for 150 channels, of which I only really watched 4 of them, I decided to drop my service to a $40 a month basic plan. AT&T charged me $40 dollars for one month, then went back to charging me $240 a month for the basic $40 Channels. That was 4 months ago. Now AT&T has ripped me off $700!

Waste of time. Where do I start? The whole thing went wrong as soon as we placed the order. Never seen anyone drop the ball so many times. When the order was originally placed, it was wrong. Wrong date, wrong time and wrong services. Was on the phone for 2 hours to fix the issue. Became extremely frustrated that we decided to cancel. Next day a supervisor called and said they fixed the issue with right time, date and service. Called on the date of the service and no one can even see an order for the house. Spent another 2 hours to try to get the order expedited and all we got was "I'm sorry but the order is too new to expedite." Cancelled yet again. So frustrated. I'm writing a book how AT&T was horrible.

I called Wednesday Feb 1, 2017 to look into pricing for wifi. I was told $40/month $99 installation that would be broken up into first three months. No biggie. Scheduled tech to come out TODAY February 3, 2017 from 12 pm-2 pm. NEVER SHOWED UP! I called and told customer service everything and they said my order was canceled. Not by me. Apparently it's because there was a woman who lived in the apartment before me with an account that wasn't closed yet. I get it. BUT WHERE WAS MY CALL!?

AT&T used to be a reputable company. Now after making several phone calls and finally after spending an hour getting someone on the phone who speaks terrible broken english and admits they are not located in the United States they will not honor discounts promised in store. You can't call the store because they route calls overseas. If you go back to store, get ready for confrontation and more lies. I should have stayed with Verizon. Sadly disappointed. Don't switch to AT&T.

Moved from state. Phone them, disconnect service nicely. They told us we CAN owe something. Ok. Made mail forwarding from old address. They always had our e-mail boxes. 6 months later collector hit our credit. For $90. They never send us anything. Very "professional".

My wife went to an AT&T store to inquire about our extremely slow home wi-fi. They talked her into changing our account to a business account and said that comes with much faster internet. She agreed to it. So that day they cut our landline off and said we would have to get a new modem. But they can't install one for 2 weeks. Ok fine whatever. So yesterday they install the new modem and the tech asked us why we did this. We told him and he tells us, "No, you already have the fastest in your area."

I cannot believe how careless and inconsiderate your representatives are. I am a rep myself for a different service and I would not be surprised if ANYONE has ever been helped by your "support". Your representatives have no clue what they can and cannot do and the service is the utmost poor service I think I have ever received in my life. You need to rethink your staff. I spent over an hour on the phone with a customer and 6 of your different staff members whose first suggestion was to keep transferring us to the SAME department over and over again. I even asked for a rep to explain our concerns before transferring us and what did she do? Blind transferred our call. Poor, terrible, unreliable service.

I was a 20+ year AT&T customer. We wanted unlimited data and a new phone so we let them "sell" us on DirecTV bundle. Huge mistake. Store (Redmond WA corporate headquarters store) managers only goal is to make a sale. The process reminded me of a Mexican Timeshare sales pitch. They go back in "the back" leaving you sitting out in the store for 15-20 minutes. After a month of trying to get DirecTV set up in our home a senior tech told us that it wouldn't work in our house because there wasn't a central box where all the cables connect (most houses built before 2000 don't have this). Salespeople don't mention this because they are only interested in getting you signed up.

Last year I contacted AT&T to find out if I could reduce my U-verse bill and was told there were reduced services I was eligible for. I told the Customer Service rep at least 5 times I did not want to be under a contract! Once I signed up and accepted the offer, of course there was an annual contract when I received the email update. No use talking to AT&T because no matter how much I call and complain, I still need to pay a termination fee to get out of this contract. So I settled for less services for a reduced rate, but I am still under contract.

I honestly don't know where to begin. I had AT&T some years back and I remembered why I left them upon deciding to try them again. I had called and worked out a package with the agent. He had done the credit check (which was perfectly fine), prepared the order, and the installation date for two days later. I call back some hours later because I had a few additional questions. No one could find my information and I was transferred multiple times (hung up on several occasions). I finally speak to a supervisor and they said my order was never processed after digging deeper. He then tried to set me up again and for an installation, but for several weeks later. I then told him to not to process the order. Jump to a week later. I get a call from a tech saying he was en route to set up my order. Ridiculous setup.

My internet service with my devices was working fine with another provider and we thought we could save a few dollars if we switched and Bundle AT&T with DirecTV. My home network includes a 3 terabyte WDCloud device. After AT&T installed the new network my WDCloud would not connect to the internet. WDCloud tech support indicated ports 80 and 443 were closed and I needed to contact AT&T. AT&T help desk ticket ** concluded their router doesn't support this type of device. At that point I said in wanted to cancel AT&T and was informed I would have to pay $180 installation charge. I was unaware that I would be charged $180 and still can't find where that is stated anywhere in the contract.

If I could rate my service with AT&T no stars I would. I do NOT recommend their internet services whatsoever!! When I first called them, the deal was 35 a month for internet. That's it, so I agreed. It took them 3 weeks to figure out how to turn on our internet. When we were finally connected everything was great. Then I get my first bill...80 bucks. Okay it's prorated so we paid the 80 bucks. We get a letter in the mail a week later saying our internet will be shut off because we haven't paid our bill. I call them, to find out they have created TWO accounts in my name, and charging me double. They said "We'll transfer this over to your account that has activity on it." After about a 3 hour phone call all seems to be okay.

My 80 yr old mother has not had working AT&T service since before Xmas. She had one tech come out to service her home, & he installed everything she'd thought she needed; then he left. The following day, another tech came out & screwed her royally. He took her TV service, & changed her 50+ yr old phone #. 1/27/17 tech out, problems all day. Nothing completed. Said he'd be out tomorrow. 1/28/17- 7:19 pm AT&T tech says "today is due date for order (landline phone) - today's activation date but it can't be activated?" Tech support can't help him w/ it ? "Wait until it was clear". It did & has not! These are further steps they claimed they took.

I signed up for a promotional package that would keep my costs right at $118.00 a month. It also included three free months of movie channels. I cancelled the movie channels in plenty of time, however, was still charged. When I did not pay the bill in full, having subtracted the additional movie package charge that I did not want and I'll reiterate "cancelled well before the three month deadline", our service was discontinued. Once this happens the ridiculous reconnect of $49 is applied and a $9 late fee. So then the bill became an unaffordable $168. Eventually they took off the movie package charge but not before I fell into the cycle of disconnects and late fees. As a teacher in NC, an extra $50 makes a difference. This company could care less.

AT&T U-verse is terrible. I came to learn that I was basically being jipped, paying way more than I should for such a pathetically low internet speed compared to other providers, so I decided to cancel. When I did, they informed me that I would have to pay a fee for ending my contract early. What contract? If I was ever actually informed of a contract, I never would have had service with that company because I stand firmly against signing contracts. After much debate, the Rep agreed with me and told me not to pay my current bill, that it would be prorated since I wasn't finishing out the month. I reiterated this, making sure I clearly understood what she was telling me.

AT&T contacted me and offered us an upgraded on our U-verse internet. After careful consideration we decided to take them up on their offer. A date and time was set up for the Techs to come and perform the upgrade. The Tech showed up on agreed day and started his process, and during the set up a wiring problem occurred, and he told us that he would return the following day with a wiring Tech to finish the job and agreed upon the same time frame as before.

They rescheduled my appointment today without notifying me. It took me over 10 different calls over a two-hour period, not exaggerating, to even find out why no one showed up. I spoke to a large range of clueless, lazy and rude reps, had to dodge an annoying promo ad each time, and listen to all the other call specialists in the background each time I spoke to someone. It is almost impossible to hear anyone. It is clear that they have a lack of commitment to customer service from the top of corporate. This is without a doubt one of the most incompetent customer service departments I have ever seen. I am already dreading dealing with them in the future. BTW, this was their new accounts department. Can you imagine how badly the current customers are treated?

I hate to be cliché, but I would leave 0 stars if I could. As someone who used to be a customer service rep and who used to be at the blunt end of misguided customer anger, I'm an extremely patient person with customer service reps and service employees in general, but I almost threw my phone every single time I had to call AT&T. I grew up with internet, so it's safe to assume that I would refuse to go without it once I was out on my own. I just bought my first home recently (21 years old, go me), and I had set up for internet installation before I even closed on my house so I would have internet service ASAP. I had HEARD horror stories about Charter and I knew my father went through AT&T, so I decided to go through AT&T since those two were the only service providers in my area. Biggest mistake I have ever made.

I can only describe the events over the last month as the most bizarre and surreal customer service experience I have ever encountered. I do have to say that in trying to resolve the problem, I encountered many, competent, pleasant and knowledgeable support personnel. The problem is that they were struggling valiantly, and unsuccessfully against a completely broken system to correct the problem that AT&T created in the first place.

We have had AT&T U-verse for several years now, and our service has always been plagued with problems. Speeds are always slow, the modem frequently reboots even after being replaced multiple times. They will keep jacking up the price on you for terrible service and never fix the problems properly. The basic plan with HD channels and Internet costs 180 dollars a month.

I ordered service on the 6th they said it would be installed on the 19th. No Show and no communication. I called that evening a couple hours before the end of the day. They were closed and I was talking with some country that didn't have my account number or information. I had to call back the next day where they said I needed to wait for another installation until the 24th. No show and no communication again.

I ordered cable and internet from ATT.com - U-verse 9/24/2016. As an enticement I was to receive a $400.00 Visa card after 90 days. I went on their website on 1/25/17 to see when I would receive it. It indicated nothing due. I did a live chat, was informed, "Sorry we mailed out a letter for you to respond and the expiration date has come and gone. Nothing we can do about that." I feel hustled and scammed. Why not just send me the card?

It has taken 3 calls to cancel my service with AT&T Uverse. Each call is 45+ minutes and I am always assured that it has all be taken care of until the next bill comes in. I'm now 2 months out from changing my provider to Comcast and I'm still getting bills to pay for AT&T services although they tell me I have an outstanding balance of $200. The woman in the billing department realizes their mistake and removes the charges (or so she says).

Let me start by saying, AT&T you should be ashamed! I've had my uverse account with your company for 3 years now. First 2 years with AT&T and last year with DirecTV. Simply stated... it's been a billing NIGHTMARE! Not one time in 3 years has my bill been correct. Not once. I have to call every month and complain, spend my personal time on hold forever and fight and argue to get the bill straightened out. I was quoted $148.00 without taxes and around $152.00 a month with taxes. This month's bill is $232.87. Amazing!

First off, if I could give AT&T a negative 5 stars, that would suit my experience a much better. I cancelled my services with AT&T on the 17th of January. I left them because they are too expensive for the services that they offer. I didn't want services with them but I didn't have a choice because the area that I moved to only offered AT&T. They charged me $73.00 a month just for I internet alone. I had auto pay. Which was the worse mistake ever. I specifically asked the agent numerous times if she could be sure that they would not take any money out of my account after the cancellation. With an attitude, she replied, "Once you cancel your account with us, your information will be deleted as well." She also stated that I was receiving a credit. I called the next day and spoke with another agent ensuring that they would not take any money out of my account. She told me the same thing.

I am user for more than 2 years, 1 year it was fine but next year they started adding random restoring charges and never adjusted the previous amount. If you call them they will remove it else for old bills they will say it's fine. It's terrible experience that you have to check every month's bill.

Long story but what it comes down to is AT&T / U-verse did not honor their promotional obligation. And from reading the other reviews they failed to honor others as well. They are not to be trusted and you should keep an close eye on what they are charging you. NEVER pay through your personal bank account. If there is a mistake, and there will be an overcharge, you will not get that money back for some time especially when cancelling that account. There overseas phone center is not helpful and it takes them too long to figure out what and where a specific charge originated from. Further, when asked what is owed, you will never get the same price twice. I regret ever signing up for their service. Lesson learned.

We received several mailings saying we would receive $200 visa rebate, locked in pricing on Directv for two years and unlimited data on At&t wireless at no additional charge. It took four calls and chats to get the rebate and five calls and chats to get our wireless bill back to the rate it was at prior to switching in November. Have been told there's nothing to be done other than we can go to 10gb data for more money monthly than we were paying for 15gb of data and we can't get that because they no longer have that plan. We hate Directv compared to Dish and now getting screwed on our mobile plan.

I have been completely out of service (tv, phone, internet since 1/17/2017. I have contacted AT&T over 20 times in the past three days to find out the status of my service. On most occasions you are connected to a foreign country with no help. They transfer you from one department to another forcing you to explain the situation over and over, provide them with the same information you gave to the previous department and nothing gets resolved. On many occasions during the transfers from one department to another, you might be on hold for more than 30 minutes. The only consistent issue with the calls is that they tell you "I am very sorry that this is happening" but give you no information on status of the repair, which is what I am looking for. They promised me that a technician would be at my house between 4-8 pm on the 18th of January and that an adult needed to be home. I missed a day of work in order to be home.

Rip off. They are horrible. Your bill is late they charge and if you get cut off for being late they charge $49.99. Stay away from them. I can understand a charge of $29.99 or 19.99 but $49.99. They're crazy.

I have had DirecTV for over a year. Love my services. We decided to bundle our internet with them. I made an appointment and waited, no one showed up so I called and the first person I talked to couldn't speak English well at all. They said I already had AT&T at my house so they cancelled my appointment which they never called to tell me. I called back and spoke to someone who could speak English better and she said the person who cancelled the appointment was at fault. So she rescheduled me after I said I'd like a supervisor to call me back. Never got a call back.

I signed up for AT&T mobile and was enticed to sign up for DirecTV to get unlimited data and a $200 gift card. They messed up and somehow put my son in law's name on the DirecTV account instead of me. My son in law is on my phone account but he wasn't even in the state when I signed up for these contracts. The DirecTV service is for my house but billed to my son in law in a different state. I don't even know how the contract can be legit if they put on a person's name without their knowledge or consent. I call customer service and there is "nothing they can do about it." I hear that a lot from them. So now because of AT&T's mistake I didn't get the $200 gift card. Top it off with a mysterious final bill for $132.48, that customer service doesn't know what it is for and cannot pull up but they sent it to collections anyway! I contacted BBB and waiting for reply. BEWARE!!!

Ordered new services on 10/31 (that should have been my sign to run). Didn't receive my wireless phones until January, by the way even before I received my phones I was already being billed for three phones - and a business tables. I've paid almost $700 in two and a half month!!! Their chatting option - boy these guys should win an Oscar, "yes ma'am, absolutely ma'am, of course we understand". Even to the point of calling me and stating what they would reimburse me (funny, should have known better). If they call you, then no notes are taken - so when you call checking on your credit, guess what? "Ma'am we show no records of us crediting your account." PLEASE USE ANOTHER SERVICE PROVIDER PLEASE.

Initially deal was $32 per month which changed to $85 per month for 1 month internet charges. And they bind me into contract so that I was not able to leave the service. After contract over I called them 5 times to disconnect my service. And they did it 5th time. Every time they told it has been disconnected and this is your order number but I didn't receive any confirmation. Please don't ever trust on AT&T. It will be nightmare for you.

My Internet WiFi UVERSE has been an issue since I got it 4 years ago. Every modem lasts about 8 months. Today it WiFi went down again. I called spoke with May ** and she couldn't fix it. 45 min later she says a guy will be out tomorrow between 4 and 8pm? I pay 105.00 a month for Internet. I'm not happy with that so ask for supervisor. After holding another 20 minutes she says a Manager will call me back within 30 minutes. I work online so no Internet costs me money. No one called so I call back, I get Alona and have to repeat my issue again, 20 minutes later I finally get a tech mgr. DILLAN. He says it's my modem and that the earliest they can get out here is tomorrow at 4 to 8. I then tell him that's unacceptable and he says he is sorry. This will be our 6 modem in less than 3 years. Their equipment is crap for sure. We always have slow computers and lags. 8 months ago I bought the biggest and highest speed they have and still lags?

I've been having Uverse for about 2 years now. Never had any problems until I moved. I talked to two people who assured me my speed would not change from 18 megs. Once I moved to my new apartment, the tech tells me that I wouldn't be getting the same amount of speed, that it would go down to 1 meg. I was furious. AT&T is a rip off. They failed to tell me when they knew I wouldn't have any service in that area. Also, once my year contract was up they raised my bill without telling me. The representative I talked to the first time told me my bill would stay the same, actually would be cheaper. All they care about is money, they are a rip off and I wouldn't recommend them to anyone!

I was completely frustrated with Bright House here in Orlando. I had only internet with them, and it was constantly going out. So AT&T came knocking one day (I already had DirecTv) and offered me $160 is monthly savings. "Just switch to U-verse and we'll bundle it with your DirecTV that you already have, and you'll save!" I of course was skeptical. Asked all the questions about reliability, data caps. They assured me min 12 mbps download minimum. No caps. No throttling when I use too much. So, I said yes. Big mistake! Agreed to a 2 yr contract. Now I'm stuck not saving the $160 promised, not able to stream content because the download speed is 3 mbps and sometimes less, and no one can do anything to fix it because that's the best they can do.

After having numerous problems with the tv. I was told that my package is outdated and hasn't been offered for several years, and that the black box is therefore equally outdated. New black box was sent, equal to the outdated one, and the technician could not connect it. Sent it back, waited for new one. It finally came but the scheduled tech didn't. For my troubles I was upgraded at no cost and promised several movie channels, also at no cost. Never got the movie channels. For several months the bill fluctuated. This month my bill increased by $40 a month. Stupidly I paid it, and 10 minutes later downgraded the channel package, at a savings of $70 per month. Immediately 90% of the channels disappeared. Customer service tells me that they can't reimburse me but will credit me next month. Nifty. I loathe this company.

I don't know if this will make a difference, but I've had so many issues with AT&T and promotions that they promised me. It took me four conversations and two chat sessions to get them to actually honor the promotions they had verbally offered me. They never confirm in writing, they are dishonest and they don't care. They sent me a bill that never reflected what we agreed, then I had to fight to get a credit. They are unethical, and I question the legality of their business practices.

I called to start new service with them. I was offered deals and specials to fit my needs, however when the tech came to install he said he had no clear like for the satellite and for me to call AT&T back to cancel, so I did. Then set up a new order for Directv now and internet. And no-one showed for my appointment. When I called to see why no-one had showed to install my service, they said because my appointment had got cancelled and that AT&T couldn't install service in my area, "no service is available". So I had to cancel everything. I then called Time Warner who were able to set me up with new service and a same day appointment in which the technician showed up 45 minutes later. I think AT&T and Directv is full of crap and do not recommend counting on them to install because they lied to me two times just to make commission on my call!!! Unacceptable and inexcusable!!!

I called AT&T/Uverse on December 22, 2016 to complain about their equipment that was making a horrible buzzing sound. Also, internet connection problems. I spoke with a representative and was told that they would get back with us. Well, 14 days later I had to call the company back. I called on a couple of other times while at work but the hold time was too long.

I have had an old phone number through AT&T that I have attempted to have turned off for 7 months now. It is a phone line that is no longer used. They have turned my current phone off 4 times now due to the old number. I have paid the bills each time and when you call CS they can't figure out why my new phone is turned off and then they always hit me with a 100+ bill to reinstate when they see I have credit balances on my current lines.

Switched from Comcast Cable and Internet which gave us no problems to AT&T DirecTV to get horrible customer service and overages on billing. Transferred to different departments with no end resolutions. During months and lengthy ongoing phone calls I was told my overages have been taking care of just to get interrupted a couple of days later. It has been a constant headache and now because they didn't hold up to their end of the contract which makes it void they still want to bill me for cancellations charges. They are the worst company I have ever dealt with customer service relations and billing disputes. I will never recommend their services to anyone.

On 2 Jan 17, I called AT&T UVerse internet service regarding poor connection speed. After on-line testing, the technician advised I would need a new modem. He further advised that a technician would be available on Saturday 7 Jan 17. I advised I could install and would not require a technician. The AT&T rep advised I could get the modem faster if self-installed and it would arrive on 5 Jan 17. I called back on 6 Jan and again on 7 Jan since I had not received the modem by then.

I haven't had service for five days. I spend three hours on the phone but technical support wasn't able to help. I scheduled appointments a technician to come out, and I had no shows twice. Their automated system is horrible and complicated. It is nearly impossible to get ahold of a live person, and customer service reps usually hang up after jumping through hoops to reach them if the reason for the call is complicated or it is near the closing time. The internet is usually slow and expensive. I've had frequent extra fees and ATT does not help resolve them. If I could, I would give zero stars.

They were good 4 years ago. They seem to want your business, now that they have you they overcharge and overbill. Keep going up on the price while every other company wants your business and works with you. I have already swapped cell phone service to Verizon who by the way is cheaper, better, and never goes up on price. So now I will switch to Comcast which is cheaper and more channels, and want your business, and ain't rude. My mom worked for AT&T for 42 years and she uses Comcast as well. Customer service and billing is rated a zero but one star is the lowest. You will be out of business at the rate they are going.

On December 19, 2016 I canceled my internet service. I received the invoice for the total amount of the month... I call AT&T and ask why they did not send me an invoice with the exact amount that I had to pay... AT&T indicated that I had to pay first the amount for the month and after that in 90 days they would return the portion not used. I thinks this action is illegal. At&t retains millions of dollars for 90 days. How much money this company has been receiving for bank interest?? I demand my money back immediately.

I signed up for U-verse last week (AT&T talked me into leaving DirecTV, isn't that interesting). My landline stopped working the next day. I was given a 4 hour window for them to come out to fix this the day after that. It has now spanned two days and 9 hours, going on 10 that I have been sitting in my house waiting for my phone to work. I have spoken to at least 6 people, including two supervisors (Amrish and Alex). I am now waiting for a call back from another supervisor (Raman).

I signed up for the AT&T Uverse bundle package June 2016. I was guaranteed 89.99 for 2 years. I receive bills every month for expenses $20 to $90 above the guaranteed amount. I contact them each month to try to reconcile the bill. Yet, the situation has still not been resolved.

AT&T cashed a check for $100 less than it was written for. I've called 5 times, spent time in a chat session, faxed over information 2 times and the issue is still not resolved. Each time they end up blaming my bank for their incompetence. I'm currently on the chat with them for over an hour repeatedly escalating through "specialists" that can't get the facts straight. The agent says I owe $30.46, the website says $136.46 and the downloaded paper bill says $288.76. The collections department is now telling me I have a $60.42 credit. They can't even agree on how much of an error in the billing they made. In the meantime I've verified that I paid all the paper billing statements that they sent and my balance should be $0 until the next billing cycle. I give them a negative infinity on customer service.

I had a schedule appointment for Dec. 5, 2017, from 1 to 3, and at 3pm I get text message stated that they will come out Jan. 6 at 9am. Now no courtesy call or anything, starting off on a bad note... I ORIGINALLY had a date with Time Warner to come out, but listening to someone else lead me to be another night without service. This is all b.s.... and beware of AT&T. I will spread this on social media sites also.

We signed up for an AT&T DirecTV/Phone package on September 22, 2016. Worst consumer mistake we ever made. They told us we also had to switch our local internet provider from Frontier to Charter, but now that we have problems neither AT&T or Charter will take care of a problem that has gone on since... over 3 MONTHS!!! We have no internet connection on the TV but we have in through our entire house. Charter has been here 2x and DirecTV 2X - both say it's the other guy. And Charter says they have no affiliation with DirecTV or AT&T. Phones were a huge problem. They told us they would buy back our old phones in September - just got the final check last week... after untold # of calls... and my daughter still does not have the phone she is supposed to have... nor does she get service at her dorm in Long Island.

I have AT&T Uverse service and regularly when I turn on the TV it does not work. Every second or third time I turn my TV on I get "weak signal" or "no signal" or a red x or a black screen or it is frozen on the "On Demand" screen, etc. It requires a call to their technical service which usually takes 10-15 minutes before you get a technician because of their lengthy menu system. They are usually able to get it working after another 20 or 30 minutes of the technician running "diagnostics" but of course my show is typically over by then. When I finally got really angry and demanded new equipment they came out and replaced it and it worked for 2 times before it stopped.

I made a deal a few weeks ago and when I looked at my bill, I got additional charges because I installed the internet before the tv. The Uverse rep said there would be no problem and no charge but turns out they charged me $36.67. Kicking my bill to $153 from $82 which was the price told. They said that all the charges couldn't be removed and I had to pay that but I did not know about it. Just beware of this company. Too bad I'm locked in a contract, if I weren't in a contract, I would've changed my tv service right now.

My wife and I made the unfortunate decision to "upgrade" to AT&T U-verse. Knowing that I would be required to use their equipment, I asked about the parental control features such as activity logging, time scheduling, website blocking, etc. I was assured that such features were available by logging into the router. However, the day the service was installed, I discovered that no such features are available in the router (NVG599). I called the U-verse manager and he seemed to think that I was the only person that wanted such features and it was unusual. I informed him that my years-old Netgear router had such features and they were actually quite common. To make matters worse, the service is only marginally faster than my prior DSL service. Of course this is probably due to the fact that the U-verse service is actually DSL (as indicated in the Broadband tab of the NVG599 software). My fault for not fully investigating U-verse prior to switching over.

I set-up U-verse in our new home in Dallas because Verizon Fios isn't available in our neighborhood. I previously had DirecTV for 8 years and it wasn't a good experience to say the least. I have 10 TVs in the new house (as in the old one) and pay a monthly charge that is ridiculous. My experience includes: Knocking a hole in the wall in the kitchen to run a cable splitter from another TV in the den due to the fact that U-verse said I had only 2 wireless receivers available to me... 2 months after that, they went to 3. Ugh!! I am so tired of my TV in the office getting bumped off the air because of the lack of bandwidth when 2 streams are being used to record. Ugh!

So I couldn't just write a bad review. I have to share my great experience too. After being hung up on several times. Vina in billing helped me as much as she could have. So two thumbs up to you Vina! Keep up the great customer services!! Job well done! You represent AT&T well!! :)

I called AT&T to set up internet service at my new address. In the process of going through the steps with the agent to set up the service, I was told they would need to obtain information from my credit report. I asked her if it would be a hard or soft inquiry. The agent responded it would only be a soft inquiry because it was only to verify if a deposit would be required. After all was said and done, I checked my Credit Karma account as I regularly do now due to fraudulent activity on my credit report in the past. I also placed a fraud alert on my credit report to help prevent future fraud activity and I've personally abstained from applying for anything that would require a hard inquiry which is why I asked the agent beforehand.

Paid my bill. Was watching TV it went off so called AT&T. They said I ask to shut it off. I didn't. Made me a lot of promises. Lied to me. Said no charge then sends me a bill for 169. Already paid bill. What is 169 for? It was their mistake not mine. They lied to me and I will have to pay a fee to get out of contract. I was stupid. Should have seen this coming. I am on social security and can not afford to pay 2 bills in one mo. What an awful company. Do not trust them.

I have been a customer with AT&T for over 3 years. I called to get services moved and they cannot provide the service for over 2 weeks. It is unacceptable for a returning customer to not have access to technicians to provide the service needed. I will be finding another provider. (P.S. I work from home.) They don't even have anything on their website that says "May take up to 2-3 weeks - order in advance". There should be some sort of warning that they are unprepared to service their customers.

If you are looking for a hassle-free experience, do NOT use AT&T. Twice burned, shame on me! First time around I purchased 3 phones and plan renewals (or so I thought) through AT&T at a Target store in Houston. The rep was a third party retailer. When I asked to keep my plan/cost the same, he said "no problem". Not sure if he consciously lied or if he really did not know what he was doing, but when all was done, my price went up over $75 per month for the same plan. When I called AT&T (at least 6 conversations), they said, "your plan is the same, you just lost the discounts you had before!" Enough said. I converted everyone over to Sprint as soon as Sprint launched their new switch program... By the way... Sprint... 5 stars for customer service... 3 stars for coverage.

Since I've been with AT&T last September 15, I have put in a complaint and spend more time on the phone with the incompetent customer service who has no clue what their job is! I get transferred soon as I have a question and always to the wrong department if any! Today I had enough. Directv I see is the new scam. Give you unlimited don't deliver the equipment and bill you for it anyway. Once they've got you AT&T with no warning turn the unlimited data off and blame you for the techs not showing calling, instead bill you as if you never had Directv. I want to know where the contract we signed are. I was told with no equipment no unlimited but you still get the bill. The fraud and embezzling from the customers deserved a second look from the Feds due to this being way more serious than any AT&T customer could have assumed! I told them my phone had GCI charges, I was told it was a mistake. I'm coming for my money! Believe that!

Contacted them for bundle Internet and VOIP. After everything was said and done, the tech came over and installed all well there. The Fraudulent part is that for the wonderful package they offer there is no mention of a 1042GB cap usage for the quoted monthly price. After the cap is reached they charge $10 for much smaller chunks of data. I used 1/3 of the allotted time in 2 hrs while watching a movie on fire stick. Be aware of these caps and charges and ask them about it before you sign up. They will not volunteer these information.

I got ATT wireless and Direct in July. They completely lied to me about service, plans, pricing. I have been charged all kinds of ridiculous fees and had the wrong service installed and get shuffled from non-English-speaking person to non-English-speaking person. I have over 50 hours on the telephone with customer service agents in the last five and a half months. I never get statements until I call them and scream at them and then I have a statement two days later but it's always late. They always attach late fees and extra fees to my statements. I end up paying about $70 a month more than what I'm supposed to be paying and when I try to talk to somebody about it they completely ignore me or just hang up on me. Each month I speak to a agent finally that says they have taken care of everything but on the very next statement all of that money is still owed plus the attached more fees.

This complaint is regarding AT&T UVERSE which keeps tormenting me with false charges. I signed up with AT&T on 06/22/2016 where I reached an agreement for monthly payment of $37, @ 18MB/s for the promotional one year offer. Prior to June 22, 2016, Uverse was my previous internet provider with the same internet speed (18MB/s) and a monthly charge of $31, and when the price went back up, I was forced to seek for a new provider. One day I got in touch with an AT&T salesman who offer me a $37 monthly payment @ 18MB/s and would also waive the first two months. I was ecstatic and went ahead and signed up with them. He reassured me that since I had already purchased a modem in the previous contract, I would not be charged an installation fee and even though some charges 1st appeared, he reassured me that it was standard and they will disappear when the 1st bill would be sent.

In April 2016 I called AT&T to cancel my services because of the increase in my bill during the two years' contract and was told that if I switched to DirecTV which they owned I would get a set rate of 135.00 per month for internet and satellite. I got that rate in May and from June to December the rate has gone up. This month it is 224.00. I was also told if I cancelled before 2 years the fee would be 250.00. When I spoke to them on Friday for the ninth and final time for over 90 minutes, I was told to disconnect would be 480.00. Additionally the manager, Aaron was very rude. I have already blasted them on social media and I will not stop.

I have been with AT&T for 5 years. Everything was good for the first few years, until I decided to cut the cable cord on cable and use only U-Verse internet about a year and a half ago. Since then we have had nothing but problems with our service and the customer service when you try to resolve these issues is even worse. Over the last 18 months we have not had a steady stream of service for any longer than a few weeks. The internet speeds are always far below what they should be and often times will simply cut out.

I have had DIRECTV for over a year now. I moved to another state and added their WiFi when they transferred my service. My bill has always came right out of my account... always!!! When I added WiFi they did not tell me they would take take me off of automatic pay. So I get a call from AT&T saying I am $300+ past due. So I call and the lady said I could pay $177 to stay connected. Well a week and a half later they cut my cable and WiFi off. And said there's nothing they can do about it. And I am the one at fault. They were unwilling to work with me.

About 10 months ago, I was thinking of switching ISP's. I had Comcast with over 100 hd channels, 15 mbps download speed, and unlimited phone for $115.00 per month. AT&T told me I could get the same basic package for $60.00 per month, only the download speed would be 12 mbps, and not 15. They told me that their television came through DSL just like Comcast's did when I told them that I live in an apartment building and therefore I could not get a satellite. The next day, a guy showed up with a dish. I did not get the television, but I watch most stuff online, so it was not a big issue to me.

Just signed up for AT&T u-verse on 12-1-2016, I wanted directv only to find out if you don't give AT&T your social you will have to go to u-verse. For bundle package u-verse tv/Internet/Phone. Spoke with Mr. ** who was new which I stayed on phone with him for about 50 minutes who was back & forth checking with his peers regarding services and then put his supervisor on phone. After another 10 minutes spoke with his manager Taray on 12-1-2016 for my package completion and follow-up to the package I was purchasing. I asked the manager I have a sickly person in my household so therefore I must have a battery back-up in case of bad weather or power outage. My landline for phone must be working, which she assured me AT&T offered battery-backup for free if you had it previously, which I did.

Overall, once the internet is up it works great. Over the past 7 months into my contract the wifi goes out. AT&T sent over 14 different techs out and none of them fixed the problem. They said they found a problem with their line and supposedly fixed it. However, they actually never do what they said they are going to do. When I talk to technical support they run the same test every time from their office and their reboots do not work. I am going to terminate my contract early because this company does not fix their own problems. I recommend going with another provider and do not give this company a try.

This has been the worst experience of my life and the killing part is that AT&T has so many layers that one doesn't talk to the other. I had a DirecTV account, sold my house and moved into an apartment. I transferred my service but when the technician arrived he said that there was not line of sight so he couldn't connect it. So I call customer service and they said "ok we won't charge you termination fees and will send you boxes to return equipment." So then they directed me to AT&T Uverse which they had merge with.

Wow. Run away as fast as you can from AT&T U-verse!!! The service is terrible!!! The service locks up constantly! Then try calling service. WOW!! Their service can't be rated because they simply offer virtually no service. If you want test your patience just TRY to get them on the phone. I would rather stand on my roof with an antennae in my hand all winter than deal with the quagmire that is AT&T U-verse. Wow! They would have to pay me to continue their service once this 1 year contract is over. AT&T is the BEST example out there for when a company is so poorly ran that they simply DO NOT give a crap about their business. I can't wait to see cord cutting continue to grow and put these ridiculously poorly ran companies out of business!!!

Where do I even begin...so when I moved into my apts, I decided that I would get Internet. Since I have Hulu and Netflix, I figured I better get it right? Anyways I wanted to go with Comcast because they have no contracts and I had them at my last apt & never had an issue. The problem with me getting Comcast is my apt. They said that the only service provider we can use is AT&T. That should've been a warning sign to me because we all know that if they are the only provider you can get, they can royally screw you and get away with it.

After 1.5 hours on the phone I was signed up to get bundled service: cable, internet & home phone. Customer Service Rep told me he could get me a new iPhone because I was an AT&T wireless customer which could be set up to an existing line. Long story short, no new phone without adding a line to the account. The installation paper work was all wrong, existing home phone was to be ported, that never made it to the install paper work. 2 calls totaling another hour to customer service in India, one person could not speak English at all. Then another hour to cancel the work before it was ever done! 3.5 hours on life gone...I have no faith in AT&T. Looking at switching our company AT&T wireless plan. AT&T time to start listening!

They begin with the review, the salesman said that the 18 Mbps plan would basically be equal to the Cox internet plan we currently had. We had a max 25 Mbps plan with Cox. We were extremely interested as we were going to save close to $100 per month on our total package bundle. So they came to install the system and all that went well, except that they were not able to bury the new line that was run to the house and that someone would be back out within 10 working days. This was in mid-October 2016. To this day, they have still not been back out to bury the line in our yard, approaching 7-8 weeks since installation. During this period, the internet was not bad, but was not near the level we were told to expect. Pretty much daily around 4 pm, there was a significant drop off of speed, sometimes all the way to no internet service at all.

I decided to get AT&T U-verse and I already had DIRECTV. They talked me into bundle the 2 together. When I did that they lost the deal I had with my DIRECTV and my bill went from 114.00 to 211.00. I called them and they said early cancellation fee was 5 months early and the most will be 100.00. 20.00 a month. Now it is 160.00. I was told that pay a month ahead but that is a lie. They told me for a couple of months that they will waive the early cancellation fees since the bundle messed everything up. I had a choice of some credit or cancel the service so I canceled the and now I got a bill service for 651.00. Stay away from them. I got passed on to 10 different people on the phone and spent over an hour. They are a very pathetic company.

The WORST customer service EVER!! They said they were going to send us a Gift Card for $250-$350 for signing up, we never received anything. 4 months later we're still fighting with them about it. The phone calls, and time taken on the phone with these MORONS has exceeded the $250-$350 in our time and frustration. If I had a choice of other services I would discontinue the service.

I never write reviews, but AT&T went overboard this time... They sent me an invoice on service I never requested, also posted a note on my door that technician was unable to complete installation because I was not at home... When I called number listed on invoice to figure out what is happening, and to close an account that I never have requested to open, they transferred me multiple time with total hold over 30 mins, and then said I need to call a different number. To. Solve. My. Problem. I had to hung up. Total disrespect and lying to customers. I was considering to maybe switch at some point to Directv to use their promotional rates, but this experience just saved me from making a huge mistake!

At&t advertises "unlimited data" if you're also an At&t consumer. However there's a $100 extra charge if you go for it which means you're paying more for both services! To their credit you can stream Directv on your At&t device without it using data which is the best way to go.

This is my first time in life writing a review, I just can't explain how bad this company is! I have paid my phone in full yet they are still locking my phone. It is been 2 weeks. I have called 12 times. Their agents have no idea what they are doing. I'm sure they hired the cheapest labor and they don't even train them. I would never do anything with AT&T and I advice you to stay away.

I recently signed with ATT. I was told that I could change my internet speed anytime. After one week I knew this speed would not work for my household. I then called them to upgrade the speed and guess what the next speed was not available in my area. So I am stuck with a contract that does not meet my needs and they sail off into the sunset. This to me is fraud. Why can't they be stopped? Very difficult to reach and hard to understand. No support on weekends or holidays. You can sit at home with no TV internet or Ipad. I also have DirecTV who is now owned by no other than ATT.

5 1/2 weeks ago begin process to apply for low income internet with AT&T by the Obama program. AT&T is a total scam. First told, "Don't service area." Then I informed her, "Yes you do. My neighbor has it." Then told, "In three weeks installation to come"... never happened. Then application sent to wrong address 7 houses down. Good thing neighbor knew who I was. Then told, "Apply online. 3 to 5 days approval or denial after a week." Told application received but not processed. 2 days later told application not received. 9 days later told me their home phone service which internet does not say and I prove them to be liars. Many transfers on phone of experience disconnect and in the end five and a half weeks later told application received but documents did not upload. Then after warning them of this complaint I'm told it hasn't been processed yet. This has been a nightmare, a 5 & a half week ordeal of lies and games.

In April 2016 AT&T representative made me a verbal, over the phone offer, stated, "I send you a 250.00 gift card for switching to U-verse." I said, "What does it all entail?" She said I would be sent out a welcome kit including a 250.00 Visa or MasterCard can use at any retailers like Sears, J. C. Penney, and others easy, and she said no charge for my box or setting it all up, sounded easy, save me money monthly. What could go wrong, right? Everything went wrong, first it's been 8 months. I had called 3 time. They say, "What? No welcome kit, no Visa card? Well we have them send it out to you." 7-10 days... never came ever, instead they started sending me offers. "Switch from DISH to DIRECTV. We will send you 250.00 in gift Visa cards." I told them from get go I was not switching my TV provider. They lie and scam people, period.

Regardless of the internet transmission speed that it advertises, AT&T's supplies customers with a mandated modem (Pace: Model 5268AC) that buffers uploaded data by 2600 milliseconds, making VOIP telephony and gaming impossible (although, to be sure, it exempts its own proprietary telephone service [that it wants to sell you] from this restriction). There are plenty of honest internet providers out there. AT&T should only be considered if it has a monopoly in your market.

If I could give zero stars I would. My internet would not work at night around 6:00pm-7:00am the following morning. After several calls, and 3 techs being sent to my house, arriving late etc... They all came to the conclusion that there was nothing wrong. I explained that they were dispatched in the daytime and the problem occurred every single night, so of course there would be no problem at the time they were dispatched! I did this over and over, sort of learned to live with it. Then I started online college and it was a necessity that my internet worked at night as that's when my classes were.

Frustrated with your customer service... on 12/8 an At&t truck cut our line fixing something for a neighbor, dug a hole and packed up and left us without internet, phone or security. Customer service promised to Send tech between 8 am and noon no show... called 4 more time technician scheduled 4 pm to 8 pm... no show again and no call again! All we get is a run around. Completely unsatisfactory service! You should be ashamed and embarrassed!! Still on the phone now trying to get an answer!!

How many assurances and guarantees has #AT&T given #Congress that it would expand broadband internet service to rural counties in order to be granted million-dollar deals by the #FCC? And, yet, I have lived less than 100 miles from AT&T's corporate headquarters for more than two years and have been told by AT&T that they just don't provide internet service to my area. I am relegated to satellite internet, which is very costly and ineffective depending on weather conditions, and my AT&T mobile hotspot, which also is very costly and sometimes ineffective. How, in 2016 in the richest and most powerful country on earth, are Americans like me prevented from being able to work from home because telecommunications giants like AT&T have been granted a monopoly by the FCC, preventing competition in rural areas and getting away with failing to do what they promised in the first place?

"Basic internet" Speeds of UP TO 6gb down, I only ever saw us hit 4.5, max. Ever. Speeds of 1gb up. I only saw it hit .7, max. Ever. The internet is complete trash, constantly goes in and out. Latency and ping on video games skyrocket for no apparent reason. Custom service is outsourced to India or some **, can't understand the basic tech people when they speak. Then when they can't figure it out, they try to send you to some 3rd party service WHICH CHARGES YOU TO FIX THE PROBLEM THAT IS AT&T fault to begin with. Unreal.

We have had AT&T internet service for about 15 years. It's been bad but is now horrible. Every time it rains out internet kicks off and on. Our speed over the past year has become ridiculously slow. After several checks they finally sent out a technician. He changed a wire and told us there could possibly be a problem on a pole about 1/2 mile from our home but it was vine covered and he didn't want to climb the pole. We continued to experience slow speed. Customer service suggested replacing our modem and we did at a cost of $129. Guess what? No difference. About a month ago our main email address stopped sending emails. I used a sub account every time I sent emails. Yesterday the sub account stopped sending. I was on the phone from 6:30-11:45. No answers.

1st off I was completely lied to when I called to inquire about switching to them for internet. I asked several questions about the service which were all answered falsely and when I called to complain was told by another employee that "they get paid by commission and told you what you wanted to hear to get the sale." To add insult to injury I was given an "introductory price" and if I cancel their crummy service I will have to pay 150$ on top of what I've already given them (almost 300$ since September) for service that I am not happy with and that is not what I was told. I also asked about getting the next higher speed (more money of course), was told that we have the highest speed for this area. I was also told by "customer service rep" that if we want to stream tv shows then everyone in the house should shut off any device that uses WIFI even if not in use... WHAT!?!?

My daughter spend her life saving to buy a home. She moved in on November 25th and on December 3rd, AT&T arrived to install services for both TV and internet. During the installation the technician drilled from the inside of the house to run wiring to complete the connection. In the process of drilling he bored directly through the 220 volt incoming power main and nearly caught the house on fire destroying all electrical service. They left the scene and for days my daughter had to live in a hotel while AT&T did absolutely nothing to fix the problem. She missed work and has medical conditions.

The promotion offered in September 2016 in Illinois. It lead me sign up. I got my service in October. They offer a $200 gift card that I have not received then they tell me to contact the rewards Dept and they say they have no record of me being a new customer. Wtf. I been waiting for someone in management to contact. No one has contacted me as of yet.

Terrible service, they keep you on hold forever, like I was literally on hold for 50 min. Never credited my account, as I was told. Their service cost too much!!! For phone, cable & internet they wanted me to pay $302.00... Total robbers.

I paid a deposit and was waiting at home for the tech to show up. No one never showed up so I called to see if he was running behind. They tell me I do not have service and they can't locate my $100.00 payment so I provided them with my credit card number. A payment was located but they're saying I need to make another 100$ payment and they will refund me the original payment 7-14 days!!! How did this happened? Where did my payment go? Why do I need to give you guys anymore money? No I have to locate another internet provider.

I was on the phone with them for over 3 hours trying to resolve some issues. I was sent from person to person and was spoken to very rudely. I was put on hold only to have no one return to the call and lied to by one of their representatives. I am disconnecting everything I have that is AT&T. This company is a joke. They do not care about their customers! I'm going to help Time Warner become number 1!

When I signed up for DirecTV (owned by AT&T) in July, I was trying to lower my bill as my 24 month contract was up from U-verse. I also have 3 phones on their wireless plan for 15 years, internet and home phone. I was given things I didn't ask for and the pricing was not as promised. I was given a tablet that was supposed to be .99. (I didn't need it and ask about activation and monthly fees.) I was totally lied to and charged both. I was also promise a gift card that I never received. I have made no less than 10 calls (20 min to 1 hr and 20 min each) over the last few months straightening out issue after issue. I have not been told the truth even once nor has anyone followed through 100% with what they tell you.

AT&T provides the absolute worse internet service. Not just in Texas, but South Carolina also. Pay for 45 mbps in Texas & receive an average of 13 mbps. MAJOR RIPOFF!!!! Problems are NEVER resolved with AT&T.

I had a tech come out to help with cable problems my husband had gotten hung up on. Several times during his hour lunch break. When I got home from work I called tech support. They did a bunch of BS over the phone. I knew the box was bad since we have had it since we moved in to our house 7 years ago and no lights were turning on. They decided to send a tech for the next day and told me numerous times I would get text to inform me who was coming. I received a phone 20 min before the tech arrived, that was all. Then when he got here he was not welcoming, remember my husband is at work and I am here by myself and my 7 year old friendly dog. A man shows up, my dog meets him outside and is smelling him while he is petting her and I am assuring him she is incredibly friendly. He then tells me I have to lock my 7 year dog (who is a daughter to me) in a bedroom. It is policy.

I have paid my phones off over 2 weeks ago and have been trying to unlock them ever since to no avail. I have been passed around, from one department to another. I have been an excellent paying customer for over 6 years, I have had all their products from DirecTV, to Uverse. I would never recommend their services to anyone. I have filed a complaint with the FTC.

I have never posted a review of any type but I have hit my limit with AT&T. This is the worst provider of internet service I have ever experienced. We have DSL from AT&T since it is the only game in town (even though uverse cable runs just past our neighborhood). Our entire neighborhood's DSL service is beyond terrible. We have collectively complained for years with no results.

I ordered service on the internet and get a call from a car. They cancelled my package for no reason and replaced the internet service that was bundled with the directv package. When ATT rep. Showed up to install the equipment, he said they could not do it as told.

Recently I got U-Verse. After trying several time at other addresses they managed to get the DSL line close enough, something AT&T was not able to do before. Of course the installation took two weeks. They came, they left everything upside down for 2 weeks then they came back to figure out that it was not provisioned. We got the business package for $100 a month, our max speed is 15.5 mbps. Comcast was giving us 40 to 60 mbps at $80.00 per month.

Was told last Saturday I'd have wifi service today. Never showed but I'm supposed to pay $99. And then had to reschedule my day again to have them come out tomorrow and charge me another $99. And to show sympathy they offered me $10 off.

I have the bundle package with U-verse, Home phone, internet and DirecTV that costs me roughly around over $280 monthly. I called in August to get bill reduced by taking off premium channels like Starz, HBO, etc. I did not have service those services since August but was still charged for them. I received my September bill and called the company where I was told there was no record of this conversation but I felt it should have reflected from my services being changed instead of me being credited back.

They can't get billing right to save their lives. I've spent a couple hours every month for the past 3 months trying not to get overcharged for the "free" movie channels I never ordered and that I canceled. Every month they assure me they've fixed it and every month on my bill they've overcharge my account - the icing on the cake, they even add late fees on portion of bill I was instructed to deduct when I paid, services I neither owed nor paid! 1 star is too much! This has been a nightmare. DirecTV basic channels are poor unless you like lots of shopping channels.

Just received a call about our cable service. We told the caller we use Time Warner and he said he was with Time Warner and was looking at our account. He wanted to offer us a "premium" deal with more features at less cost. So, we said we'd listen. He transferred us to a product manager who said he was with AT&T and DirecTV. Totally dishonest and deceitful.

I was promised faster internet speeds... The AT&T technician even came in and changed the port, changed the outdated router that I had 6 years ago, and check everything outside such as which wires are causing the interruptions, even changed my Ethernet cable to have only experienced 0 PROGRESS! This is completely outrageous! No matter what I do as to blacklisting devices that I don't want in terms of my gaming experiences for MAC FILTERS LIST, it seems to have no progress. I basically blocked every other devices from the router, and still no PROGRESS WHATSOEVER... I've been a loyal customer of AT&T for 7-8 years now and this is the thanks I get as a customer... THANKS A LOT. NOT... I wish there was 0 stars. They definitely do NOT deserve even 1 star from me. This is completely unsatisfactory.

Our broadband cable was severed by accident by our landscaper. Fourteen days later, we are still without internet services and have no idea when it will be fixed. This is all despite having a family member with serious health issues that require contact with multiple medical professionals via internet.

We called AT&T on Wednesday 11/23/2016, the day before Thanksgiving because our AT&T Uverse was not coming on. We spoke with a call center in India Which the time and days are ahead of the USA. Was told we would get a new modem to watch UVerse TV on Saturday. It is now Sunday and no modem when promised. Called them back and was told we would get modem today. No modem yet. Called them back and was sent a tracking number. The tracking number says the modem will be delivered on Tuesday 11/29/2016. We have no recourse at this point.

My wife has AT&T Uverse before we met and she moved in with me after we got married. I canceled her service in August 2016 by calling and going into an AT&T Store (as we were told on the phone to go to the AT&T store to turn in the equipment and cancel the account). The AT&T store said we had to go the UPS store which we did. In September I got a bill showing the service was still active. She called and was told they received all the equipment required was received in early August. They said they would give us a credit and don't pay. In October we got the same bill with another month of service and called again only to be told the same thing. Again today, we got a bill showing a 98.25 credit with a past due amount of 236.87. DO NOT SIGN UP FOR AT&T. I have had Comcast (now Spectrum) and the service is excellent. I am also canceling my AT&T phone service and going back to Verizon.

Completely negative experience through the entire start up process. I started my order online on 11/07/16, picked my service (TV&Internet) and installation date for 11/18/16. I set my Xfinity services to end 11/19/16. No one showed up on 11/18 and I called, there was errors on my account and there was delays from the online orders and required $100 payment for Uverse and $21.95 for DirecTV. I paid and AT&T had to cancel and reopen a new account and got a new date for 11/21/16.

I used to have AT&T/Directv combined building. I discontinued my service with AT&T effectively Sept. 2, 2016. AT&T continued to charge me for the next two months for services I no longer had. After calling in 3 times, I finally spoke with Laurel who properly disconnected my service. I was credited for the amount of non-service which left me a balance of over 100.00. I paid that bill and received a bill from Directv which stated no payment was made on my behalf.

Long story short... RUN! Tried them out, was horrible! Canceled within the 30 day trial and they continued to bill us for months! I have been on the phone with them 5 times (literally) and they assure me that it's being taken care of and that we are canceled. The next month we get a larger bill and late notices. Last call was 90 mins long. I was promised by a manager that this would all be resolved. That was 3 weeks ago. Today we got a notice that they sent us to a collection agency! We have perfect credit! Now I can let them ruin our credit or pay the bill? Isn't that called stealing? I have filed a complaint with the consumer protection agency. Worse yet, there are over 25,000 complaints about this very issue online and my brother just told me he had the same problem and ended up paying over $200.00 for ZERO services just to save his credit. Save yourself!

Long story short, had U-verse for a year with no problems other than very slow internet. After my 1 year deal was up I called to upgrade from U300 to U450. Instead of upgrading my channels they knocked out almost all of my channels. After 8 days 20 phone calls, 4 visits from technicians, 2 online chats, numerous unreturned calls from supervisors, and an incredible amount of misinformation I am giving up. I was with Comcast for a long time and thought their customer service was bad, however they both compete very hard to be the worst. At least Comcast internet was faster and I was never without cable.

I am extremely frustrated with the service!!! I was trying to switch my mothers' U-verse account to a regular AT&T phone, and it took me forever to find out what needs to be done and the cost. We decided not to do a switch, as it was not worth it and I called to cancel the order. They gave me a conf number, and I called again to confirm that everything will stay the way it is. However, my mother's phone stopped working in a few days. We've been on the phone with AT&T for a week every day for several hours trying to restore the service. They sent a technician, but nothing worked. I called today to cancel phone service for my mom, and have been transferred 3 times, and the last person just hang up on me after keeping on hold for 20 min. I cannot even cancel after all!!! No stars!!!

I'm sooo very tired of customer service people at AT&T not speaking clear English! While on the phone trying to sort out a log in issue, somehow 911 was called and were responding to my address! I didn't call them... what a debacle. Dispatcher upset with me, police on the way. Unclear about what happened??? 2 days now trying to log in to pay bill, and I get this BS.

I enrolled with AT&T for service, called passport and somehow cancelled the next day before it could even start on 9 Nov 2016 and called to cancel. The lady said "no problem we'll credit". Now the bill came on 19Nov 2016. The service was still there and of course the charge was there. Called on 19Nov 2016 at about 3:45 pm. Same thing, the guy said "So sorry. Somehow the credit did not go thru. We'll credit now." Just to double check I called again on 21 Nov 2016 at about 1 pm. Guess what, the same no action, do not know what to do, still waiting for credit, will now change the service from AT&T to some one else, but not sure what they will do.

I was totally scammed. The salesman rang my doorbell and told me that I could have cable for the same price I was already paying for my landline and internet. I told him that I wasn't interested in cable. I get 17 channels through my antenna. But he said it'd be free for two years because I'd be "bundling" my AT&T services and while it would cost about $54/year more, I'd be entitled to a $100 Visa gift card. Still, I told him I'd only be interested if I could get TCM, ESPN and CNN. He said I would! Ok, sounded too good to be true (it was) so I said "what if I want to cancel?" He said no problem, there's no cancellation fee, just wait to cancel until after installation or he wouldn't get his AT&T commission. In hindsight, this should've been a red flag, but I trusted AT&T.

When trying to determine if AT&T was the best option as an internet service provider... the sales rep (Taylor) finally said "I will throw in basic U-verse". At that point it seemed like a good deal so I agreed to the service. After the installation (this was done at my grandchildren's apartment not my home) they found that they had internet only. When I called to find out how they were to use their U-verse I was told I did not have that package. I asked that they pull up my original conversation (they say they are monitored for quality assurance purposes, right?) but was told they couldn't. Sounds like old time trickery to me. :(

I'm a customer of 20+ years. I purchased a BluRay/DVD player to get Netflix. It lock my network and I called AT&T for support. Each of 3 calls were directed overseas and the conversation was nearly inaudible. When the voice situation was under control, a lengthy sales pitch was delivered about other products... all 3 times. I just wanted to fix what I broke, not talk about products I don't need or want. This company is way too big. I resent having to talk to a robot for the amount of money I spend each month (335.00). It is unnecessary to be given a different number because you selected the wrong prompt number (which the robot indicated was the choice you wanted) to yet repeat the issue... again. Shame on AT&T for becoming such a technological giant that it loses touch with its client base.

I called to opt out of AT&T UVERSE before my trial period ended. We had extensive problems. I was informed by customer service that if I allowed them to repair the service, they would refund all payments since I subscribed to the service. I had numerous technicians work on the system with no avail. I called the overseas customer support, and was informed that I would have to pay for any further service calls. I could not get them to understand that my service was never repaired. They would not send out anyone else for repairs.

I have had to call customer service several times and they are very nice. I have no problems with that. My problem is that the connection drops constantly. I will be in the middle of watching something (usually when I am watching DVR) and it will just freeze and stop for no reason. As someone wrote before I don't understand why this keeps happening to a service that the cables were underground. The weather is always perfect when this happens so there really no need for it. It is making me miss my Directv dish! I really expected more from Uverse. Oh, on a related note one night I wanted to watch something I recorded and surprise! All my recordings were gone. I had to have a new box put in. Arrg.

I'm not big on writing reviews, but this is the worst company I have ever received services from. AT&T is a big joke. My cell phone doesn't get messages till way after the fact. The cable has the nerve to go out sometimes and it's not even dish. The wifi is the ABSOLUTE WORST!!! This is a total rip off that unlimited package crap. I suppose it may as well be unlimited because you barely get any service. The Wifi never works. I have a Ethernet cable plugged directly into the router and it still does not function properly. The first technician told us to call us if we have any issues. Apparently when it is first installed the person who installed it is suppose to come out and make adjustments. We called him and sent text messages 3 days in a row with no response.

I had issues with very slow service for several months and was told on more than 1 occasion that my internet was slow due to us have the slower internet package. After 3rd call they agreed to send out a technician. The technician said there was a problem with something outside and he would have to have someone else come out to fix problem. Whatever technician did was of no help. I called again to customer service and they told me my modem was bad. The representative told me that he would send me new modem but failed to tell me that promotion was void and that there would be a 7.00 monthly charge.

I have been a AT&T customer for many many years. Was the first in the neighborhood to get DSL service. U-verse finally became available in my area so I called and decided to take the internet, phone and TV bundle. Was hesitant about the phone part but was assured that a battery backup WAS included with the service... that it was built into the modem itself; was also given a written list of available channels for the TV. They installed everything again assuring me there was a battery backup for the phone. I tried to program the remote but some of the channels that I watch were NOT on the channel guide even though they were on the printed one and then the service started to go on and off and there was no battery backup. Sitting here at 2am with a dead phone was very frightening. It turned itself back on but then a while later it happened again.

AT&T has continued to deceive its client just so we can have them for our service provider. I was promised a visa rewards card worth $ 400. I was never given clear instructions on how to claim it and in fact was told not to expect anything in the mail other than the $400 visa card, only to find out later it was not true. I was supposed to claim it via a corresponded mail. I found out 5 days later that my claim period had expired and I couldn't claim the $400. I was to claim it via a correspondent within a month and a half... I felt set to fail and duped... I hate AT&T for that.

It took me 4 days and multiple attempts to place an order. You are placed on automatic hold. My longest wait time was 1 hour when I finally hung up. On the 5th day I finally got a person - yea! So happy. Call went smooth, ordered what I needed and waited 6 days for installation. Took 4 hours off work. Went outside at the scheduled arrival time to greet truck. 20 minutes of waiting and I got a text. "Hey! This is Cameron. I am your technician." I respond back to text msg. "I don't see you. I am outside." No reply. I called his number. No reply. I waited another hour thinking maybe he is on a pole hooking it up? Call AT&T. At the moment of my call I get a text message that says "Sorry I missed you. Call to reschedule."

EVERY month, for 9 months, I've had issues with the combined U-verse DirecTV billing. In order to give me reasonable loyalty pricing, I was told that I had to disconnect and re-establish both my U-verse and DirecTV services (even though I had just set up my U-verse high-speed internet account). Apparently, my first combined billing account was set up improperly, SO... somebody set up a NEW account number, which led to improper application of my PAYMENT for 3 months.

Very dissatisfied. AT&T DSL Extreme. Think the Extreme part stands for extremely SLOW. Not sure, but I think I missed a birthday waiting to get online. Need to find a better provider in Spring Hill, Fl area, but not a lot of choices. Speeds vary from a high of 2.85 to a low of.04. I'm told that's normal as traffic picks up, things SLOW down. Very, very frustrating.

In all my 57 years on this planet, the absolute most horrifying experience in business I have ever had. It was like we were on a different planet, a bad dream that would not end. I could write a book if I had time. Now I have to pick up all other things I neglected while being at war with these gangsters.

Horrible experience with AT&T from the get-go. Signed up for "bundle" and got extremely unethical high billing, with hidden charges and outright violation of contract agreements. I got out of the contract and dropped Directv which was a major overcharging issue. From there month after month, overcharges on everything, like a shell game juggling act, always extra fees and charges. AT&T would switch the phone charge every month, then the modem charge, then the internet service, so that it would often appear twice what it was supposed to be. They would send me online statements of what was due and it never matched the online bill and it never matched the printed statements sent to us. Would spend sometimes 2 hours on the phone each month to get the bill adjusted to where it was supposed to be but it was increased every single month again with so many additional charges.

This is the absolute worse Internet and cable service on the market. Constantly, daily sometimes 3 times a day it says server has lost signal. Had them replace the box still happening. It's the network not the box. Not sure I understand how you lose signal so often if it's underground. That makes no sense to me.

I called AT&T today to see what they could do about my $80.00 U-verse bill (I also have a separate account with them which has 25gb of data, 2 phones and a hotspot), but Time Warner is offering $40.00 a month for faster speeds than what I currently have. The guy was quick to cancel my account despite me telling him this information. I called back to talk to a manager about how dissatisfied I was with that approach and she told me I would have to pay a fee to reconnect. You would think that someone who spends hundreds of dollars a month would be treated a bit better, but apparently that is not the case.

I've been a loyal customer for many years, with no real complaints. However, I received my bill and notice it was quite a bit more than usual - $134 more. It appears my granddaughter (age 7) ordered 39 on-demand movies over a few weekends; 18 of the movies on one day and many duplicate movies (even though it's a 2 or 3 day rental, but again she's 7).

I called AT&T today to check on cable and internet rates. An operator by the name of Max talked to me for 47 minutes this morning. By far Max was the worst salesman I have ever talked to. He was aggressive, condescending, very rude, and made you feel "stupid" for not taking his offer. Not only would Max not let me speak, he tried to back me into a corner when I wouldn't take his offer. I am 56 years old and have never experienced a person like this. Just wanting an estimate from AT&T so my husband and I could discuss and make a decision turned into a scary, traumatic experience. I am considered a strong person by my friends, and I was literally made to feel afraid and scared by this person. I would never have thought that calling an AT&T operator would make someone feel this way.

Our internet has cut out and repeatedly interrupted service, without weather issues or external factors influencing the operations. We have exchanged the boxes, had our routers updated, and have had maintenance work on the external grid connectivity. There is ALWAYS something going wrong and living in Midtown there should not be so many product/service flaws. The staff is always friendly and understanding, they just can't get their act together and provide a WiFi that streams a single episode of Netflix without resetting.

When making a call to discuss my DirecTV bill, on the phone about 1 year and half ago, I was talked into upgrading to U-verse. Convinced it would save me money. Well it did not save me money. After the promotionals stopped and within 2 months I had a technician out for freezing and losing signals. After a year and multiple phone calls, rebooting myself and technicians over the phone, it's over a year later and problem worse and more sporadic. 2 technicians this week, one coming tomorrow.

My TV and internet service started on 8/6/2016. I ordered the 45 MB internet service and U-200 cable TV package. I was promised the following: Internet for $30 and TV for $60. HBO and Cinemax was free for 3 months. My package was special local pricing which was confirmed through Brian ** at the Aurora/ Naperville store. Once I combined my existing wireless service, I would then receive a $10 deduct from my bill.

Last year, AT&T U-Verse Internet was providing about 1/8 the speed that they promised with the package I was paying for. It took about six months for them to fix the issue -- they sent three technicians out, each of whom, patched the problem instead of fixing it. After multiple calls and complaints, I finally got a local manager's number and he was very helpful. He sent out a technician and they found that there was a major problem with the lines, and that they needed to fix about a city block's worth of wire. This tech finally took the time to fix it. Voila, fast internet, after 6 months of paying for internet speeds I didn't receive. Until about a month ago, it started happening again. Netflix can't even load. I was trying to open simple sites and it was taking 2-3 minutes to open, and then wouldn't even open with all the data.

I switched from Cox to AT&T Uverse March 2015. I cannot wait until my two year contract expires at which time I will switch back to Cox. I constantly have problems with a lost signal where I have to turn the power off for 10 seconds and back on, but yesterday was the final straw. I had invited six people over to watch the much anticipated LSU - Alabama game, and you guessed it, lost signal on TV. I was on the phone quite some time with the tech and went through all the procedures but to no avail. A tech is scheduled for the next day between 1 & 4. Needless to say I had to cancel my scheduled football party and today I sit waiting for the tech and probably will miss the Saints game at 3 PM. Totally ticked! Might also mention this is the third time a tech will be out for the same problem.

As a stock holder and a customer of AT&T for over 35 years I DO NOT recommended them for your internet needs. Poor connection service and recently many family and friends have complained about their quality of service including on-line problems, getting connected, as well as not being able to understand when they call in with the service techs. I highly encourage you to shop around and find another service provider... and yes I will lose money on my stock investments but I can't worry about the bottom line when service is poor.

We recently switched to AT&Tina Uverse from Comcast when our service commitment was up for the big price difference. We thought, "Ok, we will save some money." However, the internet connection is horrible where we are at. Since the very beginning, it had been horrible. Today I called AT&T to see if there is anything they can do to help the connection. The lady asked for me to run a speed test. Once it was done she very sternly implied, "your connection is above standards."

A month ago, I requested auto bill pay. Thinking everything was ok, I was shocked to have phone service disconnected! They never said it would take 2 months to begin. To get a live representative takes forever & their hours are limited. I settled everything & was assured service would return shortly. What a joke: it was returned day 3!!! Recently, I needed a 2nd line. It took 1 hour & 45 minutes to find out they were not even offering what I requested. Customer service was inefficient, never giving confirmation numbers, leaving out important information, & unconcerned about the customer. This is without a doubt the worst company I have dealt with. BellSouth gave far better service than this inept group. Too bad there is not a 0 star option.

I have lost signal issues every single day with AT&T U-verse and have for years. I have had AT&T U-verse since it came out many years ago and have problems with the signal and WiFi connection on a regular basis. I will finally be moving soon and cannot wait to cancel AT&T U-verse. It is a horrible value and product. It is hard to believe that they have the nerve to charge a premium price for such an inferior product. I would never recommend it to anyone.

Do not go with this company, they promise everything to get your business and no promises are kept. I had AT&T Uverse for a year and the monthly charges keep going up. So AT&T said I should switch to DirecTV because they have specials. So I signed up for two years. They told me my bill will be the same for the next two years. Wrong! I have to call them every 2 months and they keep saying the same thing but they only lower it to 2 months and they raise it again the following month.

We have had U-verse fiber optics for three months now. Initially, it was 100/20 and we constantly had issues. They told us we have over 1500 NAT sessions, so they recommended a second modem, so we got another modem with 100/20 still issues. They said the bandwidth is not enough for 15 people in the office!! And we need to upgrade to 200/40, so we did that. They have been here 6 times so far, replaced modem twice and upgraded our services, still issues. We are in Newport Beach, Ca and they claim no one else has this issue around here. They have charged us the monthly fees as well as modem fees close to $400 per month.

I used the chat feature to make a payment arrangement. I asked him and several times if the arrangement I made will keep my service from getting disconnected. Obviously it wasn't because now my services are off. Luckily I have documentation of the arrangement but now I still have to try to get through to customer service to get this taken care of. This shouldn't happen. Why should I call them again to make sure the arrangements would be honored.

This is about my horrible, horrible experience with the DSL Broadband Internet and phone bundle because U-Verse is not available in my area. Still worth the read if you want to know just how infuriated I am with these greedy idiots at AT&T. AT&T sucks so much. I’ve talked to at least 4 customer service reps, scheduled appointments with two technicians, and spent a grand total of 5+ hours on the phone with them. Why? All because I was trying to get the internet to work again.