AT&T Internet Reviews

I switched from DISH to AT&T Uverse and I do love the extra features, channels and service. However, the AT&T Uverse app for mobile devices is terrible. The app I had with DISH allowed me to watch anything on my DVR or live TV or anything on my subscriptions (HBO, Showtime). The AT&T Uverse app does not. It is horrible. I have about 50 stations I can watch live TV on and they are stations I generally never watch anyway and I cannot access 99% of the shows on my DVR from my iPhone, iPad or laptop. It is a terrible app and I hate it. Be forewarned if you travel a lot or just like using your mobile devices.

U-Verse and its Unified Billing Department claims that I signed up for U-Verse on September 5, 2015 at 7AM. I never had signed up for U-Verse, nor received any billing directly from U-Verse. I found out that I was signed up with U-Verse when all of my wireless lines were disconnected. Just like all of you commented, I had spent myriad number of hours getting switched back and forth from representatives. Agent # ** could not solve anything, transferred to his supervisor, which later was transferred to an equipment division. To make the long story short, U-Verse can only cancel the service once the wireless billing balance becomes $0.00. That is not a major issue, but I requested to investigate how I was signed up for U-Verse in the first place, but they had no way of finding it out during the call.

In 2014 I "blindly" signed up with AT&T as my internet provider. The previous homeowner had service with them, so I chose to continue service with AT&T as at the time, I felt they offered a good deal. If I knew then what I know now, my wallet would be a bit thicker, I would have all the strands of hair back that I pulled out while dealing with their customer service, and I would be more of a sane person today. There is not a single operator that speaks the slightest bit of understandable English language, each person gives a different story, my bill has never been the same amount month to month, random unauthorized additions appear on my account at times. Basically, I despise AT&T, inside out, up and down and all around!! I have pulled my last wad of hair out over you!

I used to think that Time Warner Cable was the worst you could get, so I ditched them and went with AT&T U-verse. Well AT&T has turned into what Time Warner once was. Started out Jan 2015 when my discounts with U-verse were going to expire and I called to find out what new ones were available - come to find out none were so I started thinking about cutting the cord. Regardless the agent transferred me to someone that could look at my account and maybe let me keep service at what I was already paying for. So after talking to her, I was able to upgrade from 18mbps to 24mbps (mind you when I had 18mbps I was easily getting 22mbps) and keep my cable all for what I was already paying for another year. Well throughout the year I never had close to 24mbps, more like 10-15mbps at best.

Our household has paid for Uverse cable for yrs; several months ago, via a telephone conversation, a Uverse rep convinced my elderly father to stay with Uverse service, while the rep also told him that Uverse would give our household free premium cable movie channels through February 2016. There was no discussion about any expectation that we would need to do anything to cause the free premium movie channel service to stop, and there was no verbal or written agreement to anything other than our expectation that it is Uverse's sole responsibility to stop providing the free service at the end of their promo period. We in no way approved receipt of premium channels past the free period, and we in no way agreed to any payment for premium channels, ever!

AT&T Uverse internet - television - A company as large as AT&T shouldn't have to resort to fraud and extortion to make its billions as well as abusing senior citizens with lies using the USPS to promote fraud and steal from the elderly. I received a solicitation in the mail from AT&T Uverse what I thought was an ok deal so I signed up for AT&T Uverse service - was told I would receive 200 television channels and free HBO for 3 months plus internet service all for 70 some dollars a month with a year's commitment (found out later the same service was offered online for 40.00 dollars a month) - got it installed with direct wire through the phone line - started having problems almost immediately watching tv one night - it just turned off - was off for many hrs.

In December 2015, I contacted AT&T requesting U-Verse internet service. I was told that U-verse was available to me and a time/date was arranged to have the service installed. I took off from work to be there for the install. On the date of the installation a technician came to my home and informed me that U-Verse was actually not available in my location. He left with no additional explanation. In late February, my next door neighbor who lives 25 yards from me had U-Verse installed in her home. She was surprised that I was unable to get it. By coincidence, or perhaps not, an AT&T representative called me a few days later to inform me that U-Verse was now available to me. I agreed to have it installed and again an appointment was set for March 14, 2016 from 9-10 AM. I stayed home from work to meet the technician.

Overjoyed when I was able to kick Comcast to the curb and sign with AT&T. What a bad move. At least with Comcast I had not expectations. AT&T TV shuts off after 3 hours, internet so slow that I could walk away and come back, & 8 customer service calls with 7 visits from reps (2 reps came back after the fact on their own time). After 2 months of calls and being dissatisfied, I finally went back to Comcast. AT&T tried to make me feel they were rewarding me by letting me out of a contract.

I've had U-verse landline and Internet for several years. My landline was deactivated 3 weeks ago for an unknown reason that even U-verse can't explain. I've spent 13 hours on the phone between customer service and tech support and still no service. I have spoken to 9 different representatives and get a different explanation from each one. I've been disconnected from our conversation and they have never called me back on the contact number I've given them. I would never recommend their service as it's the worst ever. AT&T has my account so screwed up no one there can figure it out so they just hang up when I call.

We switched to AT&T U-verse (it's only been one month!). The quality of the cable is horrendous and prices are outrageous! The customer service is poor! They are thieves! We were told our bill would be $80 a month (steep to begin with). We were charged for an entire month of service from February 2nd to the 5th (plus activation fees), amounting to $170!!! How is this possible?? "There's nothing we can do about it", they say. Of course, I thought our first bill would be March 2nd, considering that was our date of activation, I knew it would be slightly expensive because of activation, whatever... I went to check, only to find a hefty bill of $300!!! How on earth can they rob someone like that? $300 for one month of horrific service??? Do not under any circumstances use their service!!!

I have been a customer of AT&T for many years and I have had numerous issues with their pricing and unscrupulous ways. They will always try to sneak price increases almost every few months. When you call and threaten to drop their services, they always send you to customer retention who inevitably will offer discounts, some with contact commitments to bring your bill back to where it was all along. This last incident was a clear bait and switch. I contacted AT&T to find out why my plan which had been just corrected a few months ago had again started to climb. When I told them I wanted to leave, they switched me to customer retention. After about 90 minutes of discussing options, I was convinced that a switch to U-verse, but with the DirecTV will be a much better option and that it would save me about $40 per month.

On 12/16/15 I called (to add internet to my TV package). I was told my promotional cable cost of $68 plus taxes was going to expire on 3/20/16 but that if I called before it expired, I could renew it or get a better deal. On 3/9/16 I called & was told the "best" price they could offer was $98 plus taxes. They told me point blank that the retention department is the ONLY department that can lock in prices. Don't listen to the sales people. They don't have the authority to guarantee prices. BEWARE. BTW my phone call took 1 hour and 6 minutes & I was transferred 4 times.

I took AT&T TV and internet together. After 2 months as I did not like their advertisement full of TV services, I canceled it. It costed me 150 dollar which they never told me when I was taking connection. As I called customer care they cannot even show a document or link where it has been mentioned.

Since December 2015 my husband and I continue to try to use the internet. It doesn't matter if you're using a LAN line directly connected from the router to the computer or wireless. We continue to lose service even in the middle of surfing simple web pages. We have called four times in the past couple months. It still has the problem. A couple weeks ago they provided a new router. It seems to be worse.

We bought a house, and since we were so happy with the services we chose to transfer our AT&T U-verse cable. The original transfer was supposed to take place on Saturday, but while we were at work they showed up on Friday. After three hours on the phone they promised someone would come out Sunday. On Saturday two gentlemen from this company came out to make sure all the cables were set up so that Sunday he could be in and out with the installation. They specifically said "They don't usually work on Sundays but because of the misunderstanding, they scheduled it anyways." No one showed up!!! We sat at home ALL day waiting, and no one came. I missed two tests because this company is so unorganized and I was without internet unexpectedly.

I ordered service in mid Jan. 2016. I specifically ordered 2 phone lines, U200 because of certain channels and the internet. I was quoted 199.09 including taxes, etc. They came to install and their instructions were one phone line and the cheapest channel set Family Uverse. So the customer service was contacted and they offered the U300 at the same price because of a promotion. My numbers weren't released from other company I left so I was given two temp phone numbers. I was told they were waiving the installation charge, but there was no mention of an activation fee. At first I was told I'd get a 250.00 visa card for switching to them, then when done it dropped to 125.00. It is March and have not gotten either.

When I signed up for AT&T Uverse I was given false information on two subjects. First my bill came $20 more per month then told on phone. I still have not been able to solve this issue 3 months later. Second I was told if I move or need to travel I can put a Block on my account where I will not make any monthly payments up to 6 months, then the contract would continue as normal. I am now stuck with a bill $20 more per month plus a monthly payment when I put a hold on the account. I asked to talk to a supervisor about this and then keep giving me the runaround. I do not know what to do. Does anyone know a way to take care of this issue? I can't believe the customer service I have received. Can anyone help?

I have been with AT&T for over 18 years, and I have had a few ups and downs but they always took care of me. Also, I believe in being loyal if you are being treated right. Over the last two years I have had problems with my DSL. We have more phones, tablets, and computers in the house and everything has become so slow it's impossible to use multiple devices. So I continue to upgrade Mbps as much as possible but this doesn't help. They send a new modem/router and this doesn't work.

They changed history 2 channel programs (channel 257) which contained a lot of good history educational programs and changed it to viceland programs which contain foul language, hiphop, smoking weeds and just really foul shows. Just really unhappy with them taking my programs off and putting on trash.

AT&T is lying saying that you can still get Uverse TV if you are new customer. Don't believe it. My next door neighbor has it but they informed me that it is not available to me. Since they bought DirecTV that is all they are going to be offering. I HATE SATELLITE. I am going elsewhere.

I just wanted to say ATT Uverse the worst. You can't log into your account online and watch shows, it constantly kicks you out or even worst won't let you watch anything because it says you're either not logged in or you don't have the correct package. First, I have a login but does not let me anyway. Second, I have the highest package they have! Service is terrible. When Verizon gets to my area I am so over Uverse.

Internet service went down over weekend and had 2 technicians advise me the following day that it had been fixed. On Monday service down again and 3rd technician tells me there was no way it was fixed as it was a line problem that a line technician would need to fix. A line technician was not available until the following day. I called customer service to complain as I work from home and must have the internet. I felt that it was only fair that since I had been told it was fixed, and obviously because of their incompetence, I should receive a credit for lost wages. I requested a $500 credit and was told that the customer service rep was filing a claim for that amount due to lost wages. (I pay AT&T $500 per month in home phone, mobile phone, internet and satellite service).

AT&T is a HORRIBLE company! Signed up for a FREE trial of Uverse and cancelled after two weeks because Dish network kept blowing out every time we tried to download a movie due to the sub-par internet speeds that AT&T assured us would work just fine! (To make matters worse, every tech from Dish AND AT&T, that's right from AT&T, who came out to look at our equipment said this was an ongoing problem that the company was aware of, and that we'd be better off switching to another carrier!!!) AT&T even charged us for the two weeks that we had Uverse because their definition of FREE TRIAL is about as loose as their definition of HIGH-SPEED internet and CUSTOMER SERVICE. I can't say enough negative things about this bunch of criminals other than stay away at all costs! You'd be better off with two plastic cups and piece of string for all of your cellular needs!

The AT&T wireless mobility division has been great, customer service, billing, and services. The Uverse division is the worst company!!! At best extremely poor customer care, their billing, NO WORDS TO DESCRIBE THE FRUSTRATION AND DISAPPOINTMENT ~ OVERCHARGING!! NO EXPLANATION to bill charges etc. etc. and it goes on. Their actual internet services and tv services were the best. I canceled Uverse and have been struggling to get a refund check back that they owe me plus I've had a horrible time to get them to cancel me from their billing system and release me to AT&T wireless mobility billing system. I have wireless phone service with AT&T too. I give AT&T Uverse a minus 5 star rating! They don't deserve even the one star. I will never recommend Uverse to anyone unless I really hate them!!

AT&T U-Verse increase the monthly bill without any notice in the middle of the contract year which has signed for. After talking with them they would just that a fee increase on service. Very unprofessional attitude while talking on phone about the matter. The manager just put me hold for 30 min and then disconnected without resolving or talking about it. Very disappointed that I cannot break for signing up with them.

I've had an AT&T landline & U-verse TV internet for 8 years. Every couple of years they suggest I switch over to U-verse phone service. It all sounds great; they'll switch me over & I'll save $15 a month. Problem is, & I always forget this & they never mention it, but the "switching" will require me doing things with equipment on my end. They send me something the size of a car battery I'm supposed to do something with - I'm never sure what. Also, they tell me, unlike my current phone landline, a 3rd party battery backup system is required to make call 911 in an emergency. None of this is mentioned in sales pitch. There's no stinking switch, just the nightmare of trying to hook something up for the first time and jeopardize everything that I have working now just the way I like finally. I'll end up trashing the battery-type thing as they provide no way of returning it which I hate to do as it's so wasteful.

Every time we have a problem we end up having to be without landline and internet for at least 3 days before they even get a technician out. Internet is slow and we can not get the U-Verse in our area. It works 97% of the time and bundles my landline and internet into one for a fairly decent price. Stayed operational through the storms and ice. AT&T needs to make things better for smaller towns and rural areas.

They don't care if they help or not. If you are able to talk with anyone (or on hold for hours sometimes). Poor quality. There are only 2 providers in area and Comcast is even worse. They provide the service. Prices increase every year. If there were another provider that have competitive pricing and support, they would easily win over customers. Most of the time it is online. Sometimes system restarts itself.

We pay max amount for data streaming, yet data is very slow to residents. Certain functions to search via cable box extremely slow to respond. Good selection, but way overpriced considering all of the infomercial channels we have to go through to get to those that we are paying for. Recently have had to re-boot cable box a couple of times a week, which ends up resetting programs we're trying to record. Would like to see more recording space and ability to set up multiple recording files for various family members. Would also like to see automatic upgrade to new/improved cable boxes when they are made available instead of them only being a replacement if the current box fails.

It seems all these cable companies do this. They give some rebate then jack your price up. When changed from 450 to 350 or 300 the rep did not bother to set up my HD service. I had no HD channels. I had to reorder 450. First off they admitted they did not give me the bandwidth I had been paying for $52 monthly. In fact it was 50%. They locked me in but never offered a rebate or payback or credit. Seems all these companies are doing the same thing. They wham you with up charges after a period of time.

I had to have service at least once a week the first few weeks. It was at least the 6th call before they figured out that my system had been shorted out and I was not getting the signal that I should. In the meantime I had to reboot often. I had service people not show up for service. I would say that right now AT&T does not know how to operate a cable service. I would change but it is just not possible for me to go through the adjustment period again. The phone and Internet are fine. The tv service is subpar. The service is poor but I pay $60 per month less than I did with my previous company. I have had to have many service calls and I often have to reboot losing programming in the meantime. I dislike having to enter 4 digits to get a HD channel. Sometimes I cannot do it before the system switches to a 3 digit non HD option.

It is slow to answer and always starts with same thing no matter the issue. Our internet is nowhere near where it should be. Our cable drops out quite a bit and all they have done is whih. They care way too much for my service. I pay over 100 for their 200 series with dvr. It is crazy. Not all over my area. Needs to realize customers won't keep paying high prices. They need to stop jacking up their prices yearly.

They consistently offer no help, advice, options. The quality was pretty good, but low marks because they always, always raise their rates an exorbitant amount. It wasn't too bad until they raised the rates by $60 a month! It was generally reliable. It worked pretty consistently, but we switched back to time warner because of the ridiculous rate increase. This is something we just have to get used to doing every damned year until we figure out how to use internet tv and movies.

None of them can answer questions, they tell you lots of different things. They transfer you to at least 3 different departments & then they are always hanging up. Internet was always going out. They took channels away. The service was just bad. You never knew what kind of hidden fees you were going to find. Billing was never accurate. Service was very unreliable. I would recommend saving yourself time & headaches & go for a different carrier.

Have tried over the years to get our bill to a manageable rate, but just have not been able to, after many calls to the office. We are now going to disconnect from cable entirely very soon. The quality of services was just mediocre. If I could go into negative numbers, I would. Our bill has crept up from our first bill around $100, to almost $220/mo now, years later but with no more channels, or subscriptions. When asked I get no real answers, and when pushed to the limit, all I am offered is "we can lower your bill by $40/mo if you sign a 1 year contract." This is bad, very bad. We rarely had a problem with reliability, but several times we did and called, and took quite a while to get back to normal. Thank you AT&T for being so bad that we want to disconnect from cable completely. Well done.

The online chat for customer support is usually helpful, and the response times are quick. I like having that option when I have an issue to address. Our U-Verse goes out all the time. Sometimes for 5 minutes, sometimes for 2 days. It's so frustrating to pay for something that doesn't work. We aren't getting credits when this happens, and it's impossible to get a timeframe of when to expect it to come back on.

It works consistently and because of many customer complaints and competitions, the price has reduced. Excellent but I NEVER recommend anything to anyone unless they ask. If I hear something recommended to me, it is like an advertisement, and I totally despise every one of them. Never failed since I started it a year ago. I dropped the cell phone service because AT&T would not accept the phone I wanted. I refused to use anything made by slaves in China.

I have been a Directv customer for about 10 years. Ever since AT&T bought them they have gone downhill faster than a car with no brakes. The customer service has extensive wait times of over 15 minutes each time I have called in. I pay my bill religiously on time and in full monthly. I got tired of paying for Directv and called to cancel in my bedroom. They stopped the service that day in November 2015. When I called, the person in customer service turned on paperless billing, which I would never do! I had not seen a bill or even an email and I wondered why, especially after I got an automated call saying I was past due. I call in, pay what was due and then they turned back on the paper bill. If they cannot discount my service I will keep getting the paper.

I am writing on AT&T service. Every time I call them for help for anything I always get rude customer service. I have had phone service and internet service for years and I always had problem. Just switch over from Dish to Direct. What a mistake that was. They double my bill and I did not know so my service is disconnected. I advise anyone think twice before getting this service. Internet is garbage, customer service is garbage and rude. Manager David ** is rude and no help. No No to AT&T.

Goes out all the time (2-3 times a week). Have to restart which takes about 10 minutes. I have called service numerous times for them to "walk" me through getting service back up. I would be better off with Time Warner (bold statement). This is totally unreliable service. I can't wait for my contract to be up.

I have AT&T U-verse Broadband in my home and I have DISH TV for my TV service. Ever since AT&T acquired DirecTV there has been a problem with AT&T and my DISH Service. I had an AT&T service rep come out for a service call. They had to switch out my modem. They gave me new codes to reconnect all my computers, TV, and devices to my home network and the new modem. Problem is there is a "+" sign in the code and DISH TV does not offer a "+" sign in their TV Programming keys.

I have been a loyal AT&T customer for over 12 years and the way they treat their customers is just horrible. I move to NC Charlotte and decided to go with AT&T since my wireless service is with them for about 12. I have to call AT&T every week since that moment. A manager advice to cancel that account, create a new account since my work order (Gigapower) is not delivered to me. A tech came in a week later and complete my service. But since then I was charge a $482.64 for equipment that I'm still using for my new account. Every time I call to resolve this issue, no one seems to help. Their customers horribly. I would never recommend AT&T to anyone and as soon as my contract is up I will go elsewhere. After being a loyal customer for so many years and they don't care.

AT&T is the WORST. I had no idea though. My idiot parents were paying 45.00 a month for my internet. They told me I had to pay the bill. I said sure. They decided to call and cancel service rather than just let me give my credit card. I called AT&T to stop the cancellation the day before. I was on the phone for FOUR HOURS, dealing with their inept bad customer service reps. I was promised no cancellation. It was all a lie.

I work at home for a company in Arkansas. I currently have AT&T for my home internet which works fine, but for some reason my business line keeps dropping and disconnecting. AT&T keeps sending these amateur installers/service line guys to my house who think they know it all but can't fix my problem. They are programmed to say "everything is good". I even had one say "it's a service line issue" and he didn't even come in my house, he set on my porch. They keep sending people who can't fix my problem and won't fix it. I'm about to lose my job but AT&T can care less because it's not their job. Worst company ever!!

I purchase it with great hopes, whenever my brother played Xbox and was online my regular tv slowed down or when there was usage on the internet at home my tv slowed down. So I moved to T-Mobile. I bought the service from 4gantennashop.com that I was referred to by a friend and it's been great. I can watch my regular tv without being disturbed and be on the internet with fast speeds! I highly recommended you switch your internet providers to T-Mobile.

This is the most company I have ever dealt with. After your promotion period they hike your rate up to $170 just for cable and internet. I tried to head this off by downgrading beforehand. They would not. I also used their so called app to downgrade and it will not do it. The only way you can downgrade your package is to call and sit on the phone for a hour. Very bad customer service in my opinion... Will never use them again... You shouldn't either...

Their sales department promised an internet service that would be fast enough to work with our DirecTV (Satellite TV Service) to allow streaming of on-demand movies and shows without any buffering. They promised a free install. After 17 days of service with them we cancelled because it did not provide what was promised. From that point forward they attempted to bill us for an amount of 132.91. They would not explain what the charge was for. For the next 6 months I called them a total of seventeen times in an attempt to figure out why we owed them money. I was finally told that part of the money was installation charges, and that some of it was for equipment not returned, which it all was returned. Furthermore, on more than THREE occasions, we were told that that the account had been closed and that we no longer owed any money.

I am complaining about collection harassment we received for U-verse service we no longer have. We had U-verse service until May 7, 2015. This included TV, phone and Internet. We were not satisfied with U-verse right from the start. Their salesman told us when we signed up that there was a special promotion which included premium TV channels for something like 6 months, all for the price of the basic service during that time. However, when the first bill arrived, it was for the full price. When I called to question this, I was told that we had signed up for U-verse a week TOO EARLY!!! The promotion did not start till the following week. I couldn't believe it! Either the salesman lied to us or he didn't know, in which case I'd say he wasn't qualified to do the job. We certainly would have waited another week to sign up if we had been told.

BEWARE. AT&T promises a gift card for changing service and does not actually deliver. I changed to U-verse with the promise of a $400 Visa card and was told by the person selling me the service I would have to wait 90 days to receive my gift card. I ordered service on August 14, 2015 and since I did not receive the card after 90 days, I called customer service in November 30 and was given the runaround and another number to call. I attempted to call in 3 different times (apparently they are a Monday through Friday 9-5 shop) without success. I phoned again in January, again given the runaround. I finally got though a different number than I was originally given and was told it was too late for AT&T to do anything about it. So, I have their service and no follow through with their commitment for a $400 gift card for changing over to their service.

My AT&T U-verse service goes out at least 10 times a day. I have had AT&T out to check my connection, it still is almost unusable. I strongly advise that you pick any other alternative that you have to AT&T.

AT&T sucks! I miss a payment by two days and they send a disconnection notice. Been with them since they were Ma Bell, 30+ years. Hate to even check one star!

I was very happy with everything about my U-verse account until I received my bill from AT&T. It had jumped from 190.46 to 249.58 without any added changes to my bill. I was told that my discounts had expired, and I will be paying that amount from then on. I don't have any fancy movie channels or extra channels so why am I paying. So dadgum much unhappy.

My problems started back in October or November 2015... I get a letter stating that service needed to be upgraded to the new U-verse by a certain date or my service would be terminated. SO I called, made an appointment, and within a few days we had this new faster service. Fast forward 2-3 weeks, the phone and internet go out. If I didn't have a cell phone I'd be stuck... I called AT&T they tell me to reboot the modem that works. 2 weeks later it happens again... I repeat this process for about 2 months. Finally I call AT&T in January. They send another tech out. He tells me that the first tech did everything wrong. He spends about 2-3 hours rewiring everything.

You want to talk about one of the most unproficient company? You are correct. AT&T. If you want to contract new service they are ready to assist you, but if you have any problems with the service or want to cancel, they will make you wait and send you around to make you desist from cancel or complain. Worst company I know, unfortunately is the only internet provider in my area. I used to have Comcast and it is by far a much better company. Seriously stay away from AT&T. I created an account while waiting for a customer representative.

Had to call and make arrangements for the bill. I lost my job and needed to make arrangements. When I called they told me that I am now out of contract and that my bill will now go from 200 to 280 a month. I told them I would have to cancel service. They connected me to customer service. Customer service told me that they could not even talk to me about changes or new promo until my bill is paid. I am now paying 67 for 24 mbps for internet and this is very slow. You can't talk with them when you owe money only when you are current. You can't change anything to make your bill better until you are current.

I was going to switch from Uverse because my bill went way up. I was promise free receivers and free HDTV if I stayed. I received my bill guess what, it is all still on there and all they can say is, "We see that we said that but we have no promotions for that so we can't do anything about it." They make me pay my bill so why are they not held accountable? Be careful with AT&T you may be on the screwing end of things! I am now one ticked off customer so I hope word of mouth lets everyone know.

Tried to call and see about bundling my home phone, uVerse and adding on uVerse TV. After 4 calls to customer service and them asking me about a security question and pin that myself nor my husband ever set up we couldn't make changes. Come to find out it's because I was calling on my cell phone and not the primary phone number. If someone had just said that from the start I would have called back from home later. Also, there's no way to set the 4 digit pin online. They suggested that I visit an AT&T store in person with my ID. Are they serious? Also, the security questions set on the account online apparently are totally different than the ones they use when you call. An internet company where you can't reset your security details either over the phone or online. They deserve to go out of business. Unacceptable.

I have only had U-verse for a few months. I have had huge problems with them from the start. My TV would freeze and not tape my shows, or when it did tape I would get maybe 7 or 8 minutes worth. I would call and explain and I have been hung up on and talked to with much disrespect. They have sent a few different workers to my home to fix it. It wouldn't even be an hour later and my TV would freeze again. They give you a number to call with the tech's name & number and a promise that they will come back out themselves to fix it. THEY DON'T CALL BACK AT ALL!!! But my bills keep coming but my service just don't work. I have heard many bad things about U-verse. I only wish I knew ahead of time. Customer support is awful, and I get past to one person to another. I am done with this company!!! I am sitting here with my TV off as I write this review because it just went out again.

I bought existing business with the phone number. I called AT&T and they insisted on opening a new account and scheduled appointment for tech to come here. The tech came and changed my number! I called AT&T over 10 times, everybody said that earlier person in AT&T U-verse did not tell me the correct thing! Now since morning the phone is totally dead - no dial tone even with so called temp number and I am calling again and again to AT&T as my business is suffering but nobody is solving this problem. The technician was here twice but tells me that they did not assign dial plan to my number and they will contact me in 48 hours to inform me as to when my phone will function again!

I have been so very infuriated with AT&T Uverse since I moved to my current apartment. After countless missed appointments for them to install my setup, I had enough. Literally, I missed work at least 7 times to be at home for them to install my cable and internet and they missed the appointment with no call time and time again. There was never any apology or any attempt to make things right in any way. How professional... I saw the light at the end of the tunnel, because they then gave me an AT&T rep that I could utilize and reach out to when I had questions or concerns. That was a big load of crap, because I've reached out to him for 4 months trying to make adjustments to my account and he hasn't returned one of my phone calls. I was then set up with another rep who directed me to their customer service center where no one speaks a lick of English, and they don't know what they are talking about. Clueless.

Zero stars. As a long time DirecTV and Wireless customer, I thought I would take advantage of combining the account into one bill. After they disconnected twice the service and screwed up the bill three times I spent over 4.5 hours on the phone with technical support and billing before I finally had enough. It was nearly impossible to cancel as they try to con you into staying. We ended shutting down our DirecTV after 7 years and wireless after 10 years and the new U-verse internet. It won't be long before AT&T runs DirecTV into the ground. I wasn't going to wait around to get overcharged to watch it happen. Oh, and don't sign up for any promos because they will get you with a $135 early termination fee. AT&T is the worst.

I have been a customer of AT&T for several years, and I have to say, I can't believe I'm paying $50 a month for this **. For God's sake, I'm lucky if I can go 30 minutes straight without my Internet breaking. A paraplegic man could finish running a mile before I can load up Google. No, that wasn't an exaggeration, I timed it myself. When I signed up for this service, I was getting about 30mbps, but now I have no idea because speedtest takes like 12 hours to finish. It's gotten to the point where I have been restricted from virtually all online activities (I'm writing this review using my company's WiFi). I have to play Minesweeper and Solitaire instead of DoTA and TF2, have to get off to Victoria's Secret magazines instead of Pornhub, have to watch recorded cassette tapes instead of Netflix streams.

I have had AT&T service as long as I have had internet in my home... probably close to twenty years. In the last two years, this service has hit an all time low. Actually, since I bought the modem/router from AT&T, my service has sucked. I have constant problems of extremely slow and intermittent connections, even with all the green lights blinking, in all their glory. I call tech support frequently. Technicians come about once every two or three months. I, too, told them I thought it was a modem issue but was assured it was not. They sure didn't offer to try a new one. I am not going to pour another $100 into something unless I know it will work.

Where to begin? Spent at least 12 hours on the phone and two complete weekends waiting on installers to switch from AT&T to DirecTV. AT&T couldn't figure out what they were doing. They set it up and we waited, no one showed. We called, they rescheduled, we waited, no one came. They told us they don't send people out to install at that time and THEY set it up. Spent 3 hours on phone that night, cancelled it. Called back to set it up, said it was a go. Following Saturday installer showed up and stayed at our house 2 1/2 hours and couldn't install because his orders were wrong. Set it up for next day. They installed, finally.

I had issues with my account for 4 months with AT&T. I was gonna get AT&T U-verse and come to find out my complex couldn't have dishes. First of all I was getting DIRECTV not Dish Network no dish!!! So I had to cancel. Then I had issues with my phone and couldn't get my phone fixed cause getting U-verse your plan goes on unified billing so AT&T couldn't touch my phone and was hoping to get and upgrade when my plan was up for upgrade and I got to upgrade... "Sorry we can't do anything on your account" pissed me off so I cancel my AT&T and move to different carrier and I have a past due after the early termination fees and I make a payment.

In 5-2015 my internet service wasn't working. AT&T tech was very nice and tried to fix online and I was talked into getting Uverse because it was suppose to be better. Installation Tech said Uverse, after poking around with our wiring, not comparable with our home alarm system. He said they will calling me about Uverse later. They started calling me every day 4x a day regarding Uverse. I explained over 30 times that Uverse not comparable with alarm system but they keep calling. Then I find out from AT&T tech admitting that our DSL is not working and they can see it online from their side. 3 Tech came to check wiring. Then I find out that our alarm is not working because phone wires not connected.

After years of being stuck with Uverse (I have no other service providers in the area), I have had my internet almost shut off at least half a dozen times in the past year. I was enrolled in autopay for two years without issue, but suddenly (NONE of my payment information has changed) I had a payment cancelled and billed as "invalid/outdated information".

UNBELIEVABLE!! I am with a small family owned business in Central Texas. On Monday, 02/01/16, we met with an AT&T technician at a new office warehouse location for the company. The technician measured the bandwidth at the end of the install and it was half of what we had been told we would receive. The owner made the decision on Monday to cancel the account due to low bandwidth plus additional fees quoted at time of install that he opted not to pay.

I've had nothing but trouble with AT&T U-verse Internet from day one. It took an entire 2 weeks to get my service activated. I had to mail 3 boxes of equipment back to them before they finally resolved the issue. I had non-stop calls from them asking about my experience for the first month. I had multiple technicians come out and nothing was resolved for an entire 2 week period. Once it was up and running, the internet service was great, no issues with speed or connectivity. But, now I'm moving and want to move my service to my new address. I submitted a request online to have it activated by a specific date which was 3 weeks from my move out date.

I have a customer with AT&T Uverse for 2 months now and I've had 3 technician came to my house to fix the internet service. It should be 24 mbps but I am only getting between 4 and 8. I called AT&T again today and spoke to supervisor and told him I want to cancel my service. He said it will be early termination fee. I told him "but I'm not getting a service what AT&T have promised." And he was like "well we are providing a service" whether I'm getting a service or not. I have set up an appointment for tomorrow. I asked "hi what if he can't fix my internet tomorrow." So he says "just call AT&T again tomorrow." Who the hell AT&T think they are. Don't they know every time you make an appointment either me or my wife have to get off early from work and wait on a stupid ass tech. Very poor service and lack of skill supervisor.

Last September I negotiated prices for my internet and phone service. Six months later and at least 20 phone calls and I am still receiving incorrect billing statements. What more, in October some genius decided to reduce my internet speed to half of the MBPS. Last statement arrived still without the correction. So far I spent at least 15 hours on the phone. I can't understand how can AT&T can be profitable even when they farm out their call centers to the Philippines.

I went through this but they did not offer to get my old equipment out of the place I was renting. I did not want a upgrade to U-verse Elite. I only needed the phone and internet. AT&T/U-verse swiped my DSL service without telling me anything about a stupid upgrade when my DSL was fine. I have so many problem with my U-verse losing connecting and having to call a tech out within one month. I also had to have new phone jacks installed where I moved to. I had only had my equipment installed about five months before I moved. They forced me to pay $218. After that a bill came in two days that I had to pay $62, by then my phone had been suspended for non payment though I had paid and told them what day I would pay. I paid the $218 in two days.

We started experiencing internet issues in Dec. 2015, I reported this to service provider. I asked if we needed a modem replacement and was told no, that it was another type issue. I explained that both my husband and I are online graduate students and this internet service is a necessity for us. In less than a month we are experiencing the same issues again and after 3 days of no service, I report the problem and am told we do not need a new modem - it's some other type of issue.

I have spent so many hours in the past couple of years on the phone with AT&T troubleshooting all kinds of issues. It takes a very long time to get a live person, you have to go from prompt to prompt and sometimes start all over. The final straw for me was this past weekend. Friday night the road was blocked off and there was an AT&T truck by my residence and they were working on the cables. Saturday morning they were still there. I was gone all day, and when I got home about 3 p.m., I noticed my red broadband light was on. I had no connection. I spent more time on the phone with AT&T. They asked me to do all of the things like unhook box, look at lights, etc. I knew it wasn't on my end because I saw the AT&T truck down the street.

This has to be the worst company in the world. Every time you call they switch your call about 10 times. Ever since they started U-verse service they have become the worst company in the world. I already canceled my service with them for my two businesses and I'm going to cancel my service with them for my third business as well. As far as I'm concerned nobody should get the service and look for different companies. Their customer service is the worst in the world. They will transfer you from one department to the next about hundred times before you can actually talk to somebody who knows what they're doing. I wouldn't recommend getting AT&T to anyone.

5 reviews. 1.0 star rating. 1/30/16. BEWARE! Liars, Liars, all liars. Half their reps have customer service IDs the other half apparently do not. I even think one of the girls called me back on a cellphone. She wouldn't give her ID. To get a manager I had to give her my phone number because she said it was coming up as something different on her caller ID. She put me on hold and another call came in... It was her "manager". That "manager" also could not provide an ID and sounded just like the one who put me on hold. Games, Games, Games....

After the introduction rate of $65.05 for TV services and internet $29.95; the introduction rate expired and my rate jumped to an astonishing $105.00 and $77.00. Customer call center is lengthy response system, representatives.

Would like to give negative stars. It's that bad! Switching back to Time Warner in a couple of days. Thank goodness. My download speed and upload speed is always more than sub-par for what I'm supposed to be getting. My download speed is usually between 10-20mbps and upload is below 2mbps (tested through multiple sites to include AT&T's). I pay for 20mbps. Awful service! Can't wait to be done with AT&T!

I got a call from a rep about signing up for Uverse. He gave me lots of good sounding info. I asked him to send me the info in writing about the program so that my wife and I could look at it. He said the company wouldn't allow that. I said ok, and ended the call. After looking at the reviews for the last hour I now know why. Glad I didn't take the plunge. We live in a rural area and have Hughesnet. Looks like we're better off!

I promise us a bundle for internet phone and security. Technician came on Friday to an afternoon, staying 'til nine and night came, I get internet only in the living room 80%, my backroom 30%. Cut my phone line, drill three big holes in my hardwood floor, but my phone still did not work, my TV did not work. Technician says come back next week Thursday. Waited Thursday - no-show. Call AT&T IT and telling me "I don't know what you talking about, you don't have appointment." No phone, no TV program as they promised.

We wanted to try AT&T for our internet, so we called them and they set up a date to come and connect it a week from my call. They came and couldn't connect it so 2 days later they came back and still couldn't. At the fourth time they came they connected internet (3 weeks without Internet) and we were not happy with the speed. We couldn't access our apps on our TV. We called AT&T to cancel service within 3 days of connection. My husband returned the equipment the next day and we were told there will be no charge.

I called AT&T U-verse to get help for my t.v. and my Internet service and the rude bumble-head cut off my services for NO REASON. Then he made it impossible for me to have our internet "chat" sent to my email address. It took me 2 hours to clean up his mess.

Be very careful if you sign up with this internet and cable provider. I was unaware that when my promotional rate expired, my internet/cable rates went to $180.00/month. This is for basic cable for 2 televisions, no premium channels and high-speed internet access. I called their customer retention department, and after being put on hold for almost one hour, I was informed that I have no recourse whatsoever. As soon as I can find another service, I am switching. These guys are total crooks. Unbelievable.

Everyday, multiple times a day when I'm utilizing my DVR, my shows constantly freeze and then I get a message saying that playback is unavailable because I have no network connection. That's ** since I can obviously use the internet and watch regular tv. It's so frustrating. I had someone reset the modem to see if that would fix it and an hour later it did it again. Of course when I called back to report this problem a new person wouldn't talk to me since they claimed not to be able to find the account using my address, my roommate's name or number so I was left with this problem to deal with again for the third time today. This never happened with Time Warner or Comcast. If I had a choice I would cancel this service (under my roommate's name) and get something better and less expensive. Think twice before you sign up with AT&T.

Please, do not ignore this email. Experienced the same thing or a friend I have!!! I have not been able to reach my email in 4 to 6 days. I have contacted AT&T on several occasions and with no ease. I have not gotten no results!!! from no one at AT&T to solve this problem. I have been transferred to 5 different people. Thing is when you are transferred to someone else you have to go thru the process of explaining the problem again and you are placed on hold forever!!! AT&T customer service has been GOOD in the past that is why I stayed with them. BUT NOW WOW! NO ONE SEEMS TO KNOW WHAT IS GOING ON. IN fact one of the techs told me that he has never heard of my situation not able to get my email. After he tried to assist me twice and he could not solve the problem... WHAT HAPPEN TO AT&T??? WHO IS IN CHARGE???

I wouldn't give AT&T a single star. This is by far the worst company I have ever dealt with. I have had to deal with AT&T several times within the past few months. I always get the go around with these people. They never know what they are talking about and they LIE LIE LIE to their customers. Today I was on the phone with AT&T for over 3 1/2 hours trying to get a replacement phone. They tell me they would have the new phone to me by tomorrow, but now according to my email it will not be here for another 5-7 business days. Called back and they said "we can't send phone overnight" blah blah blah. This is just one example of the many problems I have had with miscommunication with AT&T.

My family has been a long-time customers of AT&T UVERSE cable and internet and for the most part, have been extremely satisfied with our service. So when I decided to move out and get my own apartment, it was an obvious choice for me to want to choose AT&T over TWC. I got online and entered my new address and the only packages that popped up were AT&T internet, but DirecTV cable. "Ok," I thought, "Not my first choice, I'll get pretty slow internet, but I get a lot of channels. This could work out well." I tried chatting in to have them move my installation date (that they assigned) and the rep said she did. I asked for an email confirmation that never came and kept getting calls about the technicians coming on the WRONG date.

Called on January 7, 2016 to cancel my account for DSL internet. I had a credit balance of $20.54 and was told I owed nothing and would show a credit balance on the final bill in 4-6 weeks. Then I would receive a paper check in the amount of the credit. I recorded the phone conversation. January 26, 2016 I received a bill for the account that shows the account still active and also that I owe for the next billing cycle. January 27, 2016 I contacted AT&T through the "live chat" option and it was confirmed that I should have a credit due and that the account should have been closed on January 7th, but due to "an error" it was not. I was instructed to call since the "live chat" representatives do not have access to "cancellation". I printed the live chat transcript and have yet to call to cancel for the 2nd time later this morning after 8 am EST.

Spent 3 hours, online, on the phone, on instant chat & finally at the AT&T store trying to cancel my services after a 52% increase in cost. They still have not been able to cancel my subscription, unbelievable.

Tonight, I excitedly turned on the NBA channel to watch the Cavs game. You can imagine my extreme disappointment to see no game, but instead a sentence in big, intimidating letters that read: THIS GAME IS BLACKED OUT IN YOUR VIEWING AREA. So, naturally, I google what this means and I found that it's because of some silly contract. If I am paying to watch the Cavs, or any other team, from the comfort of my couch it shouldn't take any actual effort to watch the game. The last thing I wanted to do was channel surf. So thank you AT&T for ruining four minutes of my lazy night.

Internet and phone down for 3 days! I called to get help and they for 'security' purposes can't help me because I don't know the PIN! For the security question response they asked!? My childhood hero??? I never even told them that answer!! Don't have any idea I would've even have said! I AM the account owner, they have not lived up to their service requirement.. They cash my check and they are asking me to prove who I am... I mean who would call for a repair who is Not the customer!! Seriously flawed. If I was asking for major new services and cost commitment ok but repair??? I need to switch providers ASAP!!!

My phone line and Internet drop about 20 times every day. Over the Thanksgiving holiday it was down for 5 days. I have had AT&T out to my house several times, takes up your whole day, they fool around with everything, router in house, climb the pole and it will be doing the same thing the next day. Very frustrating to call them, plan on about 45-60 minutes on phone. Also very hard to understand some of the so called customer service reps. Also the price is ridiculous especially for the lack of service you get.

My television constantly freezes. According to ATT there is nothing that can prevent this. Well once they SUCK you into a contract they no longer want to help. I had this service at a previous address and did not experience these issues. Their customer support is no help at all. Once my contract is up or if I could have a cable company pay for me to switch I would. I will never recommend this service to anyone. I'm forever grateful that my cell service is and has always been VERIZON. AT&T YOU SUCK.

I received a call at work at 4:30 pm on Thursday asking me had I paid the cable bill because it wasn't working. I laughed and said, "Of course, I did." Well, my mother proceeded to explain that there was a technician working on the box in front of my neighbor's house and when he got done, we no longer had cable or Internet. This was Thursday 1/21. I called technical support and explained what happened and the young lady told me there was no way she could see where the disconnect was. I wasn't buying that. I then called back and received a young lady in another country who told me that it would be an hour before I could speak to a supervisor. Needless to say, I spoke with someone in 10 minutes. I still couldn't get any answers.

So... I have had AT&T Uverse Internet for about a year and a half now and so far it has been an experience that could be compared to the displeasure of having a car battery strapped to my nipples and turned on every time that I go to try and to play any sort of online game. I was told that I would be getting around 40 megabytes download and around 10 upload but I even after getting a fresh modem could only see a maximum of around 25-27 down and around 8 up. Now, you might be thinking well that is not so bad, and no if I could consistently get that type of connection then I would be thrilled, but alas that is not the case.

I wish I could give AT&T a zero star rating. Slow downloads to multiple dropped connections. After multiple calls to the service center, still the same old story, same old rotten service. Whatever you do, don't use them.

Had AT&T service for about twenty. So long they had archived me and could never help if there was a problem. I finally gave up about a year ago and switched to another provider. Both the provider and myself informed AT&T. AT&T kept billing me. Then, when extremely lucky, I was able to make human contact, they would fix it all and refund me any moneys they OWED me. About two months would go by and it would begin again. I now ever get nasty letters indicating they will disconnect my service. Yesterday I had no long distance, and sure enough, moneys was at fault. My new provider reinstated me thankfully. Stay away from this company.

I purchased an iPhone in December 2015, I had to borrow the money because I had started a new job. I went in with a list of what I wanted and what I could afford. The saleswoman said she could meet it and we hooked it up - I thought. I called AT&T the next day and only 1/2 of what I had requested was done and the bill was $70 higher than I was quoted. Michelle, the rep I spoke with claimed she resolved the issues and we discussed data use and I ended up going with U-verse and set up an install date. I told the young man I wanted to make one payment on both accounts and he assured me that was doable and scheduled the installation. I spent 2 hours on the phone with AT&T today because my internet and wireless bills were not connected and the $96.00 I was quoted for wireless was actually $174.34.

Thanks to all about the horrible experiences with DSL extreme internet - I was lucky to quickly get my deposit back because no one ever showed for the input of service. It was terrible staying home waiting and the customer service people all need to be retrained or "fired" due to the fact they do not give a damn about the consumers. ATT get it together. Anyway it is good to know that I was not the only one who had a "Bad" experience with this company of "Nightmares". This company needs to no longer exist due to the negative reps and reputations.

I have been a customer with AT&T for 30+ years and I'm disgusted by what has happened. My iPhone wasn't staying charged and I was going to be traveling for almost a week, which obviously made me very nervous. I stopped at the AT&T store, located at 3314 University Ave, Madison, WI on December 10, 2015. The employee who helped me told me I was eligible for an upgrade and that I could get a new phone and only pay the tax. The other option he offered me was to get a new battery at a nearby business called Tech Heroes. I didn't have time to browse for a phone, so I told him I would think about it and decide before I left town.

Do not order gigabyte service. They are having so many problems with it they can't handle the calls. I've been down for 3 days and no one can even give me an estimate as to when we will see someone. They keep saying they are backlogged.

When my bill increased I called AT&T Uverse. Instead of giving me an explanation, the representative offered a small discount. When I checked my email notification I realized that she had then increased my service at a higher cost without my authorization. I called back and after being on the phone for 2 hours and talking to 4 different people about this criminal act, they lowered my amount of service at an even higher price! Do not purchase AT&T Uverse services. This is an unethical company.

Walked into an AT&T store South Miami, asked about U-Verse installation since I read that you require a phone jack to connect their modem. The salesperson told me that the modem can use the exact same coax cable that I currently have the Comcast modem plug in. He even mentioned that he did the installation himself at his house. Of course, when the modem arrive without any cables and with the wrong instruction, I called U-Verse. GUESS what... You need a phone jack. Call U-Verse, cancel everything, and return the equipment. Also, open a formal complaint in case AT&T send me any bills. Again, corporate training? Ignorance? Bad faith? You decide.

Where I live in Alabama, the only company that provides internet service is AT&T (for our address) (we could get satellite, but satellite will not do everything we need/want it to do). When we first tried signing up years ago, we were told that AT&T didn't provide service to our address. We were told this for months. During this time, my Brother in law moved in next door (less than a minute walking distance from my house to his). He called and got service set up. For multiple months after my Brother in law was receiving service, we were still told they did not service my address. Eventually, I was able to get in touch with a higher up on the phone and we finally were able to purchase internet service. We have had the slowest DSL speed available since signing up because they said that is all we can get at our address (my Brother in law was receiving a faster speed, like I said, less than a minute walk from my house to his).

I wish I had found this website BEFORE I tried to switch from Comcast to AT&T! We had Comcast XFinity service and had the normal frustrations of having to reset modem always (at the worst possible moment) and occasionally slow service. We have DirecTV and when AT&T purchased DirecTV, they offered bundled service that would result in savings to us. I called, told them what internet service I had and why I was interested in switching. They said the AT&T service was fiber optic and would be as fast or even faster and less expensive. We switched. Huge Mistake!!! Too Bad there is not a minus 5 rating!

My husband and I changed over from Comcast to U-verse around 4 months ago. And yesterday while we were watching TV it was cancelled and a message came up on the screen saying we needed to pay our bill. We are always on time with our bills so you can imagine how disconcerting this was to us. We immediately called customer service and were on the phone with them for 2 hours. They said they needed to escalate it to tier 2 because they could not fix the issue and that a representative would call us 30 min. later. Nobody called, an hour later we called back (keep in mind we still didn't have internet or TV) and their answer to our issue was that this was not related to customer service and that they were sending a technician the day after.

On or about January 2, 2016, I ordered new high speed internet service from AT&T. The representative gave me wrong information about the deal and steps I should take. It took several phone calls to straighten out my package and the steps required by me. New service was scheduled to be installed on January 4th, but changed later by the company to January 6th when I was required to be at home from 8am to 8pm. I live in a rural area where there are no street lights and no nearby AT&T offices. When it began to grow dark, I called to ask if I should expect technicians to arrive after 5:00 pm and was told that they had until 8pm to arrive, very unhelpful. At 7:30 pm, I called again and was told that workload was the reason technicians did not arrive. I was obviously upset at being left waiting all day without a phone call or any communication. The representative apologized and rescheduled my appointment for January 13th, the first available appointment.

Can't tell you the level of my frustration with AT&T. Called the day before my plan was going to reset, not taken care of properly, misquoted price and information so I find out in a few more days. Next day, office closed on Sunday. Monday, rude gentleman just wanted to argue rather than read the account notes & just read from his script. Later Monday, spoke with a sympathetic rep in Dallas TX, sounded pretty together until she didn't know the location (physical address) of the building she worked in. Had asked so I could send a written letter of my complaints. Find on my account on the web that I am scheduled for a technician in 2 days! No one tells me anything...

So I called AT&T last Thursday (1/7/2016) regarding getting internet set up in my apartment. The first lady told me about a bundle package in which I would get 75mbps internet and a home phone for $52 a month plus a $100 Visa gift card which I could apply to their $99 installation fee. I was shopping around for the best rate and I told her I would continue shopping around and would call back if they had the lowest rate. I did my homework and saw even on their website, after putting in my zip code that 75mbps were offered in my area. The other competitors could only get as high as 60mbps.

I have been with AT&T for over 16 years. We use them for our business internet service as well. We have noticed a continual decline in service in our area and they have admittedly took down two towers in my area. What concerns me most is their complete lack of customer service via their telephone line. Not only do they treat you like an idiot and try to teach you how to use their app while you are on the phone with them calling on any issue but their team has no sense of professionalism. They had reverted to using US call centers but this group of people couldn't be more rude and unconcerned with your issues. To top it off my bills are higher than they've ever been. I cannot upgrade without incurring additional charges. My suggestion is RUN!

We have 2 services with AT&T, account ** for our home in Aliso Viejo, CA and account **, my other location in Santa Ana. I'm moving my Santa Ana's location so I called AT&T for such move of service as well. Instead of my Santa Ana service they cancelled my home service (in Aliso Viejo). I called them and spend 2 hours with them yesterday (1/11/16) and the representative finally told me my service will be back on in 1 to 2 hours. When I came back home at night and check my internet it was not back again. I called them, and they said, "Sorry the department who can take care of your problem is closed and I don't see any kind of order on your account!!!" It was so frustrating because after all, I didn't have any internet and TV that night.

I arranged to have new service set up in August. It is now January and they have only gotten 1 bill correct this whole time. I have had to call in every month to get my bill corrected and was assured it would be fixed permanently but was not. I have spent hours on the phone with the same issue. My recent call on 01/9/2016 I was told that they could waive the cancellation fee but would charge back the billing adjustments due to the amount of them. When I asked why should I have to pay the adjustment amounts when they were charged to me in error and that was the whole reason they were removed.. She simply said she understands and that's their policy.

I had AT&T cell service for around 10 years. I decided when Uverse came to my area to put all of my eggs in one basket. I took Internet TV and phone with AT&T. After one year the bill almost doubled so I discontinued the service except for the cell phone. I sent the equipment back to AT&T with the UPS labels they provided. About four months later they turned me over to collections so I called them. After three attempts to straighten this out I finally got someone on the phone that spoke English well and could understand what was going on.

I have had so many issues in dealing with AT&T and it is nonstop crappy service. I have contacted them Sat 1/9/15, with 3 people, and again today with say 5 or 6 people, and they kept transferring me from person to person, as when I spoke with a guy Sat. He was to credit our account the $40.00 overage from what we signed up for, then said he would call me back after his lunch break. Who in customer service says that? He never called and I tried calling in the evening and billing was then closed and talked with someone in accts receivable and they said it was a billing issue and gave me till Wed 1/13/15 to talk with the correct dept which is billing. Then I try to call again at 7 and it's closed again so talk with billing online and this conversation is AMAZING TO ME. I was talking with someone for over an hour then 1 person after another was transferring me as to not deal with the issues.

As I gather others have, I have spent countless hours trying to get a traditional landline installed, and my experience matches those of others I know who very clearly ordered a landline (not a U-verse home phone). When I moved, I ordered the move of service a few weeks in advance of my move. I made it VERY clear that I only wanted the same service (i.e. traditional landline), even though the representative tried repeatedly to switch me to U-verse, which I repeatedly refused. I gave them my move date and requested that service be moved on that date.

Have been using DSL and/or Cable for the last 18 plus years, whether it's Comcast, AT&T, Xfinity, Bell, Pac-Bell, Verizon or any other company, but by far AT&T Uverse takes the cake for providing one of the worst services ever. Tech Support and Service: Complained since day 1 regarding the speed of the internet. Well there is nothing they can do cause the lines to my house do not support the speed I had signed up for. Every time you call, all you hear is "a tech support guy will come over". They exchanged the routers too, but the fools cannot understand that the lines have the issue and not the router. Nevertheless, continues with the service for freaking one full year as I was delayed by 1 day into the first month for cancelling my service.

My service was connected on a Wednesday (all three) and Friday, all three went out. Just stopped working!!! We checked all the wires, cords, etc... and realized the modem was black as ever. Not one light. We moved it to a different electrical spot and unplugged it from the back and nothing. We called it in and after several attempts to troubleshoot with the automated system and a live voice, we were told a technician would have to come out on Saturday between 4 pm and 8 pm. So from 6pm Friday to 8 pm Saturday no service and we were expected to wait for them all... day long instead of making us an 8 am appointment especially, being that they'd just installed our service 2 days prior.

I left Time Warner and will be going back as soon as this is up! AT&T sold me on 450 channels to watch, in reality I can only find 20 that I can watch!! 75% of this crap is Home Shopping, Spanish speaking only, local Government, and TV from 30 years ago. I called in complaining, they could not even fight their case with me, because it's true! This is the worst cable out there and I pay $200.00 a month for this crap!! My 1 year contract cannot get over fast enough!! It is so not worth the money!!!

My Uverse modem broke down in Nov 2015 and so AT&T came and installed their "new and improved" router/modem. The router modem cuts off my internet at least 2 times a week and then I have to reboot. I have called att several times and they say (when you finally get through) that it must be my fault... lol. Their new router/modem is crap and there is nothing I can do for the moment. BUT when Comcast comes down a little on their price I will jump ship. I am a customer service rep and I have to say AT&T also has the worst customer service I have ever seen... Sorry.

So our monthly bill comes in and is $9 higher a month. I call them and they say "well it just went up too bad," but will give me an internet upgrade for free, but the tech has to come out and give me a new modem. I say "ok," and it's set up for between 11-1 the next day. At 11:30 I get an automated call saying he'll be there by 3. At 4:30 I call them and say "where is he?" They say they have no idea, and re-schedule for the next day between 1-3. 3 passes and no tech, so I call again and they say "what order"... Now they want to re-schedule yet again, as if I can take off from work everyday so that I can see when the tech doesn't show up yet again. This is not to mention the horror of trying to navigate their website to get info, and repeatedly getting cut off after waiting over 15 minutes to talk to them on the phone.

I contacted AT&T on January 4, 2016 and requested to lower my Internet speed since the price went up. The representative I spoke to allegedly completed my request and lowered my speed FROM 18 to 6mb and $42.00 + tax a month. Later the same day I discovered that I did not have internet at home. I called AT&T again (please note that every call lasted more than an hour not including the hold times). I was told that they disconnected my service allegedly "per my request". I told them I never requested disconnection but only to lower my speed. The person assisting me obviously made a mistake by checking the wrong button and cancelled my account.

I signed up for Uverse internet Oct 28, 2015. We were already with Directv, had been since 2012 with no complaints. No mention of combining billing when we signed up for internet, my bill was going to be $34 a month. Middle of November I got reminder call to pay my bill which I had not seen. I called and was informed I had an eco bill. I was specific I wanted a paper bill when I signed up. The guy informed me I had a user id to sign in, really??? He gives me a temp password, I later tried logging into an old AT&T email and the idiot had locked me out of it. I spent an hour with tech support trying to fix his mistake. Still no mention of combined billing with Directv. Called in a few days later to pay my bill and the automated informed me I had a $344 balance due. When I spoke to them I was informed it was my combined billing, which I never agreed to and knew nothing about. I paid the $143 bill, Directv and Uverse bill on the phone that day.

I just moved to a new city where there are ONLY 2 internet suppliers: ** and AT&T. It's Jan 2016 and AT&T can only offer a max speed of 6 MBPS!! Whereas the competitor offers up to 100 MBPS in the same city. I moved from a much smaller city, where Atlantic Broadband (Atlanticbb.com) offers 120 MBPS. I use streaming Netflix (which is about to offer 4K streaming), heavy games, 4 computers running internet in the house at the same time, and I have been using 60 MBPS for 4 years now (previous city). How in the world AT&T is still playing a role in this market?? It is overwhelmingly nauseating to hear the the seller on phone saying : "SIX MBPS". And it was NOT a phone prank... I called them again 3x, each call in different days. Max of 6... OMG, 6!!! Whereas some companies are offering 120. (Jan 2016).

I have been an AT&T Uverse customer for 5 years and contrary to the reviews on here, I have not had any issues. In fact, I just moved my services to my new address and the tech Phillip was awesome! He got the services installed quickly as I moved in boxes. He gave me a wireless receiver for free. There was no charge to move services.

This is the worst internet service I have ever had. Started off paying $30 a month for internet. I was satisfied even though it would have issues connecting now and then. You get what you pay for. Now my bill is $60 a month and it disconnects constantly! Well, it is actually $57.99. I had a customer service guy correct me when I asked him why I pay 60 bucks for crappy service. He said "you don't. You mean 57.99?" I asked for his manager and he gave me a "free" upgrade and apologized. We have had 3 new routers and I call the tech about once every week or two.

When U-Verse first installed Jan 2015 they told me my bill would never exceed 40.00 plus taxes. 14.95 for internet and 38.00 for voice (landline). Well after several phone calls and months later my bill was 53.00, which was ok. Service for internet was always unreliable. I finally called in December when they advise me my internet and phone bill would be 93.00. I almost cried, since I live on SS only, and can't afford this 40.00 increase. I talked to A man named Steven on 12/21/15. Also Chris. They told me my bill was what it was and they couldn't help me.

Just canceled AT&T Uverse. Same problems as everyone, looking for a new provider to meet our needs. Last issue for us: Dec 22nd phone internet out. Dec 23rd they could get a tech there in 48 hrs (oops Merry Christmas). Dec 26th I arrive home and find phone box on side of house open with wires hanging out (same deal 3x past 9 months). 6 pm tech arrives problem solved -- AT&T tech Dec 21st cut some wires at a box where you enter the neighborhood. AT&T willing to give us $15 compensation. Dec 30th contract ends, new contract $25 more a month.

AT&T has been a horrible experience. I just "broke up" with them today. They did not make it easy. I even broke into tears. I am so angry and shaken up that I don't feel like rehashing the nightmare I just went through in order to cancel my service. I finally moved to an address that offers me a choice between AT&T and a different provider. I chose the other provider. But AT&T really made the death of our relationship into a living Hell one last time. (Every phone call has been a living Hell. I don't know why I was surprised about this final one. If you have a choice between AT&T and a different internet service provider, please investigate other options. If your other option is Comcast, then may god have mercy on your soul, because - in that situation - you will have to pick the lesser of two evils. Tough to tell which...But still...AT&T is horrible. Still drying my tears.

Many years ago DSL came to the small town of Holladay advertising great service & speed, streaming videos etc. Even Dish network will not serve this area. With no competitors, everyone signed up. The service has been so overloaded it has been YEARS since it has functioned properly. Over those years customer service has mislead me, blaming dysfunctional modems & other issues. They gladly sold me new ones of course which were not the problem & did not help. The whole community has the same issues, including the Post Office I work at 1 mile from my home & all my friends and family here. At one point I was sent a dysfunctional modem which was returned & I never got my credit.

I have had DIRECTV for many years, and was very happy with their service. A few months ago they switched to AT&T, I was then offered to have the U-verse ISP service as a package with my DIRECTV. From day 1 it has been a nightmare, the equipment they sent did not work, so then they sent out a tech with a $55 charge, the billing which I have had on auto pay for years suddenly stopped, multiple phone calls and it is still messed up. The U-verse system does not stay up, going down at least once a day, calling on the phone is a joke, and the constant recommendation to go online doesn't work when "online" is down. I would never recommend this system, to anyone, use something different if at all possible, AT&T took a good system (DIRECTV) and made it a nightmare, hard to get a person who speaks English on the phone, if and when you do get an actual person. Disgusted.

Just wish I too had read the complaints registered with Consumer Affairs before I signed up for AT&T Uverse. After purchasing a new computer, my internet service has been interrupted. I noticed that the service has been getting slower and slower. Now I have nothing. My friends in the area are having the same problems. I was reluctant to do business with AT&T because of their poor service and sneaky billing tactics in the past. I suppose they get away with this because they're the only provider in my area.

This is the worst internet service I have ever used. Disconnected when I was playing games and disconnected when I took a test and couldn't connect for more than 10 mins and made me fail. Please fix this random disconnects. It's getting on my nerves.

ATT did an excellent job.

I try and pay my bill, all I get is locked out and then it's late, so then they always shut it off! Uverse always charges me a fee on top of my bill after that for reconnection. For example my bill is normally $57.$$ so that means my new bill is $117.$$. I have paid that so many times. I think from our phones and Internet services is just ridiculous!

I am an AT&T Uverse internet and voice customer. On Dec. 23, 2015, my service stopped working. I called AT&T and they scheduled a tech appointment for Dec. 24th between 1 pm and 5 pm. (Note: this is Christmas eve) AT&T was a no call and no show. I called customer no service and was rescheduled for Saturday, Dec. 26th for 8 am to noon. At 12:05pm, I called customer no service wanting to know why the technician for the second time was a no call, no show, Now I am rescheduled for Monday, the 28th of December from 8 to noon. I will lose a total of 12 hours of pay for having to be home for AT&T not to show up to fix their issue.

AT&T Uverse is the worst choice you will ever make as they treat you like gold for the first few months and then suddenly you are nothing but $$$$$ signs to them. On November 9, 2015 we received this email at 5 am confirming an order that was never ordered or authorized by me. I immediately called and was assured that this would be taken care of. Dec I received this AT&T Uverse Bill for $690.00 with all these unauthorized channels. Again I called and was told they could only give me $80.00 credit. I asked to speak to supervisor and was on phone for over two hours. They came back on and said a supervisor would call me within 24 hrs.

11-29-2014 AT&T granted me a promotional rate of $25.50/mo. x 1yr. This was a blessing to me as I am on a fixed & limited Social Security budget. Then in Feb. 2015, I broke my computer. On 3-15-2015, I called AT&T to suspend (vacation) my service until I was able to get a new computer (a hand-me-down). AT&T billed me $5.00/mo. for vacation suspension fee. & was paid. Monthly, I called to AT&T to check my status. (I keep a call record.) Finally, 5 1/2 mos. later, I reinstated (6Mbps) internet services, 8-31-2015 approx. 9:30am. 1 yr. later, my rate is $51.00. However, I begged the "LOYALTY" dept. to reduce price. In short, "Beggars can't be choosy." I still cannot afford $47.00/mo.

DO NOT GET AT&T. I stayed home yesterday waiting for them to install a phone line and DSL line. They were going to have to run lines in the house because we took them out when remodeling. Was supposed to wait from 8 a.m. until 8 p.m. The guy never showed up. At 6 p.m. I get a bot call saying they couldn't make it and would be here the next day. I tried calling. I tried the Internet. I couldn't get through to change the date. So he shows up at 9 a.m. as I'm finishing up with the dogs and trying to get ready to go buy Christmas dinner. He said it was a three or four hour job, which I already knew. I said, "No. Go away."

I read some of the reviews and wished I had read them before I got pushed into bundling my service. Everything that everyone wrote in these reviews happened to me. Extremely long wait times, ambivalent(sp?) representatives that occasionally bordered on rude. Sooo many different departments I kept getting shifted to, and left hand certainly didn't know what the right hand was doing. I think I had to provide the name on the account, the account phone number, and access code 5 different times between the phone calls and robotic chat room representatives. I spent 2 1/2 hours simply trying to cancel an installation. That was 5 days out.

Do NOT get ATT Uverse unless you like seeing your billing higher than originally quoted and never the same from month to month, a slower speed than promised and the nice $200 bill when your 12 months is up. No lube included with this company!

Every month my AT&T bill is higher. I have them on speed dial. I get the bill with late charges. I call and they fix it and the next month the same thing all over. First I do not get a bill from them after many requests. I get a Ebill from Bank of America. The rep says "pay before the first of the month and you will be fine" and again more charges. I absolutely hate dealing with AT&T. I hate my monthly call. I will not mention the horror on this complaint of the 1200.00 over charges when I signed up.

Terrible, just down right terrible. We put in a request last week to upgrade our internet speed and cancel our cable service. We hadn't had any issues until now. A tech came on Friday to give us a new modem and upgrade our speed. Come to find out, he didn't do that at all. Now we have a new modem and are still with our slow speed internet. We have to have another tech come out to install the new speed on Monday. We have chatted with 4 different agents that have fed us a bunch of BS. We now regret having this service to begin with. Think twice being getting their service. If you do I hope that you have a patience to deal with them.

My continuing saga with AT&T U-verse... Let's start back in October 2015, when we received a flyer proclaiming the availability of the U-verse GigaPower. We debated about the cost/speed versus Comcast Xfinity's slow speed (I had the upgraded speed service) and monthly service cost of $210+ a month! So, we called the AT&T U-verse sales department and was told that the service wasn't available as of October 2015. November arrived and received another sales flyer proclaiming that the service was available. We applied and received an install date of 5 December 2015, between 3-5 pm. We canceled our Xfinity cable, tv service for that same day and waited. We received a phone call that they had an issue with the switch, ok. And another install date would be given once they repaired the issue. No call was received from this end.

I have been an loyal consumer of AT&T for 15 years. I bundled my home phone, Internet and TV into one package. When AT&T joined their services with DirecTV, customer care service has depleted. I made an arrangement with them to pay my bill on the 18th of this month. I phone them to pay the bill and they said I was a day too late. I have to pay not just that one bill but the complete December bill also. I explained this was a mistake in dates and I do have the money for the past bill. AT&T rejected the payment and turned all my services down. I explained I will have this week's payment next week.

Signed up for Uverse on 10/31. Rep misled me about the service I was signing up for. Long story short, the bill is over $800 and WiFi and home phone is not included as promised and now both have been disconnected. Spent over 4 hours on the phone being transferred across the world just to be told sorry numerous times, but no real solution to the issues. I'll be looking for other service providers as AT&T is an absolute let down and there is no accountability.

On Sept, my line U-verse Internet was down. AT&T technician came and fixed my line. There was nothing wrong with my modem; but, technician switched my modem. I was told that I am getting a better modem replacement. He took my old modem away without any acknowledgement that the new modem was for rent--I am starting to get charge for the rental at $7.00+ per month. When I call customer service, I was told that there was nothing they could do. Furthermore, I was told that my would increase to $60 for 24Mbps in December 23.

I have been a customer of AT&T for almost 7 years. By far the worst cable company ever. For a few years, they treated me as a valued customer to maintain my business. About 4 years ago, the poor customer service begin. There was plenty of miscommunication between myself and customer service which resulted in my service being interrupted and me having to pay $60 for a restoral fee. Just 3 weeks ago, my services were interrupted when I was on a payment plan. The payment wasn't due until the next week and when I called in to ask them why my services were interrupted, they claim it was a glitch in the system.

When I first sign up with AT&T the charges were reasonable, and the monthly billing increased 30% with no change on my end except to send back a DVR that was not being used on a TV in the bedroom. I called and talked with customer service and for 4 months I was lied to every month, about the charges that increased 30% over a 4 month period. I feel like AT&T stole funds from me. This month when I called the manager said he would give me a one time $20.00 credit, but that was the best he could do. What can I do?

On 12/4/2015 we had internet installed. There was a cable left running from our residence, across yard, and the across the street to our neighbor's yard. There was no communication as what and why this cable was left. Two weeks later 12/12 I called and spoke to several reps before getting someone who claim to help. There was a service order put for a tech to come out on 12/13. This did not happen. Another called was place on 12/13 talked to several people again before reaching an agent that once again assured that a tech would be out on 12/14. Once again no tech came. On the evening of 12/13 my husband was injured by tripping on this wire while pulling our trash cans to the curb. I am totally disgusted and furious about the level of service and lack of professionalism and communication with this company.

The Internet was super slow and I had to router go out with 2 years I was with them. I wouldn't even give them a 1, but I had to.

First I got connected with AT&T and told them I only wanted internet, that's it nothing else and I wanted cheap. They told me the cheapest they had was $42 a month with a $100 dollar installation fee. Then I get an email that they signed me up to get a phone with them when I told them specifically I only wanted Internet. I called and complained that I told them I only wanted internet and I never signed up to get a phone service through them. They cancelled the phone service and took a few dollars off a month. They will sign you up for other services without your permission and then charge you for it, and say it comes with it. No it doesn't! You pay for it.

I would give them 0 stars if I could. I had connectivity problems with my XBOX, so I called Microsoft and they couldn't help me because the problem was with my wifi. So ok I call AT&T. They proceed to tell me what I already know and try a reset even after I stated I have reset multiple times. They then tell me to screw off because I wanted help with a third party device and that if I wanted help I would have to, but their idiotic CONNECTECH WHICH IS THE BIGGEST SHAM I'VE SEEN IN A WHILE! I should be able to get help when I pay $500+ a month with all my stuff as a courtesy. It's not like I'm calling because I can't get my random computer to turn on, I'm calling them to fix an issue that is on their end. So instead of exploding on the rep, I decline and hang up.

Terrible - AT&T talked me into ordering UVERSE service. It took 6 visits to get it installed because the installers don't care and are incompetent. When UVERSE was finally installed for TV, Internet and phone, it constantly went down due to poor equipment and setup. The Internet had terrible range, was less than 5 Mbps, and wasn't installed right. We cancelled all UVERSE service - it is joke bad. When you call AT&T for something as simple as getting your voicemail to work, it takes an hour of waiting and several clueless customer service people who say "I'm Sorry" all the time and then don't help you. This is a terrible, desperately mismanaged organization. It should be liquidated under the PUC rules and split up among non-retarded telecommunications operators.

No return to Uverse after 24 hours. Shopping channel and pay-per view channels is most of content. What a ripoff. AT&T salesman lie about 30 day trial. RUN FROM THIS NOT-DEAL.

I recently was hooked up with U-verse after being bugged about switching from AT&T DSL. Every day 2-3 times a day reps calling, well hooded with them was told about a contract, but not about 150.00 breaking contract fee. This service is not good. My internet and phone line didn't work, stayed calling for a repair person to come out, went with another service. I should have reviewed the customer complaints first, no one has anything good to say about. My loss, I didn't do my homework on this one.

June 8th, 2014, my wife saw a promo ad on TV offering U-verse Internet 15.00 per month for a year, free installation with no small print with exclusions on it at the time advertising it on their TV advertising! She then ordered it thinking it would be Great to have U-verse wireless internet with our smart TV while be down with our surgeries for the next five months. What a Joke AT&T was! They installed a DSL box on the outside of our home with a tag hanging from our door telling us that our internet was installed and fully working while they were billing us 50.00 per month with installation charge too! It took us four months to finally have a light turned on at AT&T that we didn't have U-verse internet and we needed a phone wire line run into our home DSL internet to work. This was not our fault nor what we were sold, ordered and received!

I started service with AT&T Uverse in September. Being told I was only going to be billed $75 a month for both internet and cable I was ecstatic in comparison to the $140 I was paying for Comcast. Boy did I make a mistake. Every month the price on my bill has been different. Last month I actually got a competent person on the phone and he adjusted the bill to what it was supposed to be in the first place. This month I got it and it was again a completely different number than the previous months. I spent close to two hours on the phone, the last person I spoke to "John" when I asked to speak to his supervisor told me there wasn't one. I had to give up, didn't have 3 more hours to fight with these people!! This is addition to the fact that my cable is out almost everytime I turn the tv on. Then have to call them AGAIN is so frustrating. How is this legal?? There must be something that can be done.

I'll start by saying this is the first review I've ever written about any product or service but I was compelled to do so after the worst customer service I've ever experienced in all of my 44 years. I realized this morning that AT&T has been charging me $15 per month over the past year for "Support +." It's something I never agreed to so I called asking to be reimbursed for the charges. I was on the phone for over 1 hour and was transferred to over 7 representatives.

AT&T always try to charge me more money. After I called AT&T it is fixed but it will come again. This is really garbage one.

Three weeks ago I called AT&T Customer Service about upgrading my iPhone. I inquired about the $99 tablet promotion with an iPhone Next program upgrade. The AT&T customer service representative saw I had a U-verse account with the company and excitedly brought up an EVEN better offer. She said if I switched over to DirecTV (recently acquired by AT&T), I would not only save money on my bill, but I would receive a FREE LG 10 tablet and a $100 Visa gift card. She insisted there was no catch and AT&T just wants to do what is best for its customers. We went over pricing and it seemed like a logical transition, so I agreed and paid about $30 to switch over. I did not place my iPhone order with this representative (my initial sole reason for calling), but was satisfied I would be getting a tablet anyways. AT&T was prompt in scheduling DirecTV installation and getting the service connected.

I woke up this morning and notice my device was suspended, I called their billing department and that's when I found out there were movie channels that I did not authorize. When I told them I did not authorize it they still refused to issue credit. I will never deal with them again, on Thursday I'm getting direct and canceling their service.

When I called I was put on hold and disconnected 4 times. Supervisor "jack" was rude and condescending. He refused to transfer me to his supervisor. Problem, connected 5 televisions was not told that there is a limitation to number of televisions I could watch. Am now being told I can pay more to use more televisions. Why should I stay with AT&T when you don't provide the services I pay for.

I waited 2 hours for internet installation technician. 5 min. after 2 hours were up, he called and said, "I just got your ticket." I was on the phone with AT&T a few times and via chat twice to cancel the order. They would not cancel and just drag the phone calls and the chat for one hour. A total of 3 hours were wasted and still could not cancel as they tried to coerce me to not cancel. Contacted FCC and filed a complain online. Next day or so, my order was cancelled. Then without having an appointment for DirecTV installation, I got a phone call letting me know that the technician is running late. I notified the rep that AT&T cancelled it for me. The technician showed up while we were having dinner. They don't communicate.

I open an AT&T account DSL on 12/22/2014 at address **. Didn't have the account for no more than four days because I moved from my old address to a new one ** so I had to switch service to U-verse because DSL service was not available there! In reference to that, I was going to send back the modem to AT&T until I had to move again because of apartment issues! So I called AT&T on 1/31/2015 again to switch service back to DSL because I moved to **! I was told by a representative to not to return the modem I was going to send back to them but to keep it and was not going to be charged for it! On 11/25/2015 I was applying for a tablet because I wanted to add an account then I was told I couldn't get the tablet because of a old bill when I was at address **. It was for a modem charge which I was not supposed to be charged for that modem according to what the representative told me on 1/31/2015.

We called and set up installation on 11/29 with an install date of 12/1. We took the day off work only to find out that our install had been rescheduled to 12/2. We took yet another day off work and still no install or communication. We were finally able to reach Brian on 12/7. We were informed that there was some sort of issue with engineering, but no resolve. Called again today hoping to get installed since I'm taking the day off for TV install. They still can't get me scheduled. They don't seem to have any problems in their billing department, though, as they've already started billing us for services they have yet to provide.

I had AT&T for internet and cable from 2013-2014. I moved and when I relocated they said AT&T could not be used where I now lived. They said they could cancel my account and I wouldn't be charged any fees for doing so. So obviously I canceled the account. I have received multiple letters from collection agencies within the past year claiming I owe $53. I could not figure out where this was coming from. FINALLY I have figured out AT&T is the reason for this. It is now winter 2015 and I have figured out where this came from but no one can help me at AT&T because it's been so long. Thanks a lot for the wonderful customer service and ridiculous fees. I will never use them for internet or cable again.

I have been with this company for over 2 years and I have experienced more problems as the time goes on. My internet and cable have not been working for over 2 weeks but has gotten worse in the last 3 days. I called, they set up an appointment for a technician to come out the following day. I put plans on hold and sat at my house for 3 hours with no phone call or show from a technician. When I called the company to ask what was going on, I was informed that my appointment had been put on hold without a phone call to inform me. My cable and internet connection is still not working and no one has offered to compensate my bill for the days I'm going without the services I pay well over $100 a month for.

If I could give zero stars, I would. There are so many problems with this service. I never write reviews like this, but special circumstances apply. For example, our DVR fails constantly. Tonight was just another example. "The Wiz Live" (a one-time only broadcast, not yet available anywhere online if it ever will be) was on. I checked the DVR. I checked the app. I had my partner check the DVR later. Because this happens all the time. It was set. I took a screenshot showing it was set. I set it not to erase until I erase. I cleared extra space on the DVR so there could be no doubt there was room for recordings. And yet... no recording of "The Wiz." We miss programs we're into in the middle of the season constantly.

I would not want to be a shareholder of AT&T if their performance in the installation of my service is typical. I have been waiting for over a month to have them install an underground cable for my new system. And this is after the three weeks it took have them install and connect the system to begin with. Repeated calls with promises of follow-up have been the policy of AT&T. It appears that the customer service reps that you talk to are graded on how their response is on the call. (It is all about trying to keep the customer happy.) In other words they will and do say anything to get the caller to agree that they have answered the call to their satisfaction.

the same result. Try as we may, our patience was tried to the limit. There seemed to be little concern from the other end of the phone.

Uverse claims I disconnected services. Services were never disconnected. Uverse is claiming that a new service was installed at the same address. No new service installed. I am now getting billed twice for service at the same address with 2 separate account numbers. Being charged an installation fee despite no records of technician installing service. I have received an email from Uverse saying they received the equipment back??? Now being charged for installation fee and new contract. Trying to straighten out for 4 months with NO success.

I really truly wish I had gone onto this site and read all the troubles with this company before I let them talk me into a bundled deal and cancelled my Dish Network and went with this company. Absolutely abusive and I dare say, criminal how I've been treated and have been overcharged since I've signed up with them. First off, I called in July to discuss my cell phone bill (had my cell phone through AT&T for over 15 years) since it was getting increasingly higher. The person on the line told me that if I dropped Dish and went with Uverse and bundled my cell phone with Wi-Fi and television, my bills would drop considerably. Well, the opposite has happened. I received a bill for my phone for the month of November, 2015 for $353.24!!! I noticed a bunch of new charges for things my phone doesn't even have capability of using.

I ordered the service but after a few days I realized I was not happy with the channels I had so I called to add a few more and the price jumped up $50. The install guy had done a really bad job with installation adding additional boxes to "make it work". So I had bad install and bad service. I called AT&T to cancel and they assured me there would be no charges. A few weeks later, I received a bill for the installation so I called them again and they told me they would take the charges off. This went on for 2 months and 5 phone calls until I received a letter from collection. So I now have to pay $99 or it will be on my credit report. AT&T, you will never and I mean NEVER have my business again.

I don't think I have dealt with a more inept business when it comes to getting what you were told. Over the course of 5 separate conversations totaling over 4 hours of being on the phone, my issues were still not addressed. Please listen to the warnings of me and everyone else... Don't do business with them unless you are forced into doing business with them. I will be sure to research whom I choose to business with more wisely in the future. (Although my initial search has shown that most of all the major cable companies reviews read like a train wreck.)

2 Young men show up at my home with a selling DirecTV/Internet/Phone in a bundle. We all ready had internet service/Phone services. But bundling everything was only going to be $25.00 more. We after calling AT&T/DirecTV my bill has jump up to $136.00 and I have be locked in/trapped into a 2 year contract at $136.00 per month. This false advertising. I was on the phone for over 2 hours trying to get this resolved. Because no one at AT&T knew what DirecTV was doing. And no one at DirecTV knew what AT&T was doing. But I have to deal with the worst customer service for the next 2 years.

My problems with AT&T are extensive. Slow internet, and just as, pardon my language ** tv experience. 1. It's not worth the price. 2. The customer service, and their representatives all belong in the nearest unemployment line. They do not do their job at all. Upon calling about why the internet is so slow we were told it's not. We were paying for 15 mb/s while a speed test online showed our computers were only pushing 2.8 mb/s. The second time we called because the box was down they wouldn't even send a technician, they wouldn't try to reboot, the foreign "customer service rep" merely talked us in circles until we hung up. Today, we called to cancel AT&T after the hassle of 120$ a month for things we aren't even receiving. We expressed we no longer wanted to pay 120 a month and wish to cancel.

First, the installation was an ALL DAY NIGHTMARE, ALL DAY, FROM 9:00am to almost 5:00pm. Absolutely atrocious. Then the picture went out, and after 2 weeks, they still haven't come to bury their cable which runs 30 feet across my lawn from the front road. Try to mow your yard with cable running across it. Guess I'll just have to do it myself for my disabled retired veteran sister Arla at **. And no credit given from AT&T for this service, it's all about the money for them, OBVIOUSLY.

Increase billing on a monthly basis with no increase of service - Presently on the at&t/direcTV plan. Had decrease in channels. Nov. bill 131.56, Dec. 160.00. Phoned @ 0800. Listened to music until 0830. Rep came online "We are having issues and we are asking our customers to call back in 30min". I let her know I was having issues as well. Explained my problem and was transferred to another music station and a recording, "Thank you for calling, a representative will be on the line to assist you". More music, more recordings. Now 0835. "Please stay on the line". Telephone numbers are big and bold to sell. Customer service numbers are hard to locate.

Service is constantly interrupted. I read online that their cable boxes overheat and are faulty, however even when the box is cool signal can be lost. I have tried them all when it comes to cable TV, AT&T is the only company that requires you to be a technician to troubleshoot and fix. Sure other providers have service interruptions, but none so frequently as AT&T, and other providers interruptions service is restored without the customer having to reboot and disconnect the box and reconnect. Odd that AT&T can send your tv a message that your signal is lost and provide a multi step rebooting process? A reboot process that often times must be completed several times before it works IF it works. Sometimes the reboot is short lived and AT&T sends a message that states your service will be restored in two hours.

Good luck with Uverse. If your bill gets messed up, and it will -- you will never get it fixed. AT&T couldn't run a lemonade stand and make the cash box balance. As for the 99.9 % up-time, well the 0.1 % happens on Sunday afternoon during the football games. As soon as another option is available, I will switch!

So I called AT&T last week to set up a business Wi-Fi account. Just setting it up was really annoying. The automated system that you have to talk to is filled with bugs and glitches and many times it will start with one menu option and then you have to say new customer or new account (without being prompted to) to get to another hidden menu. At that point I should have hung up and not gone any further. However, after an hour, I finally got a representative on the phone and after 40 minutes finally set up an account. He was to come to our business and set up Wi-Fi, so he showed up Saturday but didn't know how to set it up -- I kid you not. So he left and yes we had no Wi-Fi, nothing and yet I am being charged for it this month.

I have been a customer of AT&T for almost 22 years. We have used all their devices including internet. Our bill runs right at 112. Monthly. After many sales calls from them suggesting Uverse we had them install it. This was July 23, 2015. On July 24th our home burned to the ground. We lost EVERYTHING, materially. Thank God our family survived. I contacted AT&T to discontinue service and they told me to send back the Uverse equipment. I explained that there was nothing left but ashes and the man was very nice and told me "do not worry." He assured me that all was taken care of.

On November 2, I called Uverse and set up installation of cable/internet. I still have not had it installed. On the 27 AT&T deducted 200.00 out of my account. When I called direct they don't know why. When I called Uverse they have no record of it. AT&T are closed today. The companies have merged but none have information from the other. I paid an initial installation fee on the 2nd of November. I still have not had it installed and the monthly fee was to be around 100 dollars. So, where the 200.00 is coming from? No one knows. I did file fraud charges at the bank. But who is watching these companies and what they are doing to people.

About 10 days ago, I called AT&T Uverse regarding my bill and specifically how to lower my payments. The call center representative talked to me about DirecTV and the benefits and told me that it would be a better service for us all around (technically, financially, etc). So, I went ahead, went and decided I would try Directv. The technician came to install... only to tell me that DirecTV wasn't an option for us in our area or our home for that matter. I said fine and that I would keep Uverse since we hadn't any problems with it up to this point. Well, that was the kiss of death (pardon the expression) and two days later my cable was cut off and still not restored up to this date (4 days later).

This is the worst tv and Internet provider around. The service started off bad with equipment that was flawed. They then billed me incorrectly. They then had to bring out new equipment for the second time and start a whole new account. They then billed this account incorrectly. I have spent over 8 hours on the phone with Uverse throughout these past months trying to fix these problems. Just today I was on the phone for an hour and a half trying to speak with a manager who never picked up. Never in my life have I experienced service this terrible. They are also "unable" to give me the money back that they incorrectly took from my bank account. Terrible company.

It took me an hour to go through the order process and get an installation date. Technician did not show for appointment. I called to inquire and was told that order was cancelled with no explanation why. I spoke with a supervisor and was told that I will be contacted within 72 hours. I called the next day and the order was reinstated with s new installation appointment scheduled. That night I received a call stating that the installation is on hold due to technical complications related to service at my location. No time frame was given but I was told that it was temporary. Two days later I received a voicemail message stating that the order has been cancelled. No explanation was given.

I have account with AT&T Uverse Voice but they are the terrible company that I have to deal with. I pay my bill and they disconnect my international call. When I call to find out what happen they said within 48 hours they need to research. What I could do. Thank you.

I asked Agent "can I do 2 years contract with no change on my bill". She said "I give you promise your bill balance will not change" after I do 2 years contract online. And bill go up to 45$. Call them back but they refuse stand behind promise. I told them not about money it is about promise but still they did not stand behind promise. We just keep repeat this conversation over and over. But guess what they still keep saying "you lost your discounts when did 2 years contract" and simply I said to supervisor "before I buy my phones I called to confirm that I will not going to have a change on my bill". So anyway ATT IS LIAR. They will keep me for 2 years now but every single day I will remember and I will tell to everyone around me ATT IS CHEAP LIAR.

After 25 yrs of customer loyalty; it has become poignantly clear that loyal customers mean nothing to at. You are required to pay for services that don't operate correctly, nor do they meet the operations and service claimed by AT&T Uverse. Then when you enter a discounted contract which is nothing compared to what is offered new customers, they raise the price without notification, so you lose any benefit that would have been gained. If you complain, they send techs that tell you to go somewhere else for service. Perhaps their existing customer base should do just that; in addition to filing formal complaints with the appropriate regulatory boards. Which is why I am beginning here! What they are doing is criminal.

First, I have to give credit to the AT&T rep that we spoke to most recently. She really was helpful and we appreciate all her efforts. Some (but not all) AT&T reps tried likewise to help. Others, not so much. Ok, that said, we never had satisfactory service with our DSL or home phone (many, many internet outages and outrageous phone static). Our problems really began though when AT&T sent a letter stating that all customers in our area needed to contact AT&T about switching to "U-Verse" by a certain date. We did so.

While reviewing my Amex statement I noticed that my AT&T bill had increased from $160 to $240. I immediately contacted AT&T to inquire as to why the increase. I then spoke with a representative by the name of Erika who informed me that the increase was due to my service contract expiring and this was the new amount that will be billed. She stated that she will transfer me to another department to see what could be done to lower my bill. The person identified herself and said that she was in I believe Colorado office.

I have had the service since about June and have had issues with my cable boxes going offline and my dvr not working properly. I have to manually reset both my cable and internet often per instruction of AT&T rep. I called today to find out about not being able to access my bill online and a change in my billing date which resulted in my service being disconnected. It hadn't even been a full month between payments. They refused prorate my bill at all, charged me a reconnect fee, & instructed me that if I discontinue my service I will be charged for the remaining months of service. I am VERY disappointed with my service with this company and would NOT recommend them to anyone else.

After being bounced from one AT&T Department to another, and having spoke with over three different AT&T agents for a duration of over two hours, my wireless phone reception problems did not get solved; additionally, when I asked for the agent's name and employee identification number, I was given fictitious I.D. numbers so that it was impossible to follow up with anyone when I called AT&T back to see if they were able to resolve my phone connection problems. This company lacks consumer service and care.

Well first of all, I want to say thank you to everyone here. I ordered AT&T U-Verse 2 days ago and came online to read some reviews about them and was shocked! That being said, I pulled out the install contract and called to cancel tomorrow morning's installation appointment. The contract reads that I have until midnight on the third business day to cancel. It was 8:20 pm when I called them. When I chose the option to cancel my service, the automated recording said that it needed to transfer my call to someone. Of course, they probably wanted to try and talk me out of it! But this is the funny part... when I was transferred, a recording came on and said that they were closed!!! LOL! They closed at 8:00 pm!

Where do I begin??? This all started in Oct. 2014. I moved to my new residence and had ATT DSL installed. (Uverse is unavailable) ATT is the only provider in my area. (I live in the middle of nowhere). Everything was fine from Oct. 2014 - March 2015. All of a sudden my signal starting cutting in and out and eventually would stop working for hours to days. Yes, DAYS. I contacted ATT customer care. They scheduled a technician to come out. NEVER SHOWED UP. Had to reschedule and still no one ever came. This went on until May. Still no one would come. Every 2 weeks they would call and reschedule. I finally called at the end of May almost June and said "I'm DONE. Please disconnect." Well, they ended up escalating the issue and seeing that I had line issues. So, they GUARANTEED me Someone to come out. Well, I kid you not, No one showed! Come late July, I said that was it!!

Called the 1st time over 2 years ago to get internet service. Was told then they would have to check and they said to sing up on their web site, which I did. I called last year and was told we don't have service in your area and they couldn't tell me anything else other than I would get a call from a tech, never did. Called a few months ago and was told they do have service and a tech would call back and never received any call at all from a tech nor anyone from AT&T. I just got off the phone after being hung up by a customer service rep and then called back and was transferred 4 times at least as they didn't know where to transfer me to and still gave me the run around and gave really no help at all. It looks as if they really don't want any more customers even though there are some customers in our neighborhood and I see their truck going to other neighbors. They really have such bad customer service.

I have had AT&T U-verse for the past 4 years. Up until a few months ago, I never really had an issue. But in the past 6 months, the customer service has gone completely downhill. They have no regard for their existing customers. They offer everything and the world to new customers coming in, but basically throw their hands in the air and offer nothing to their loyal, existing customers. I was on the phone with them for over an hour last Wednesday, 11/11/15, trying to figure out if they had any discounts or promotions since the one I was currently under was ending in just 2 days. They kept telling me it didn't end until February of next year.

After moving across town, I vowed to kick Time Warner to the curb for good. I refuse to pay for cable tv or any tv now but rely on internet. I used the U-VERSE promotion and after going over the set up costs and bill with several employees (before signing up), what do you think happened? The first bill was $200 higher than we discussed. How can this be? They refused to change it despite citing documented calls with operators. What could I do?

My problems with U-Verse started about 18 months ago. Internet would come and go, short periods with no coverage and periods of download speeds of 1Mp to 6p. I pay for 18. Tech came out and fixed that issue with a new router. Starting last July I began having some of those same problems and finally I had all I could stand. Reached tech support and they sent someone to my house. He changed some router settings, stayed around about 30 minutes to see if it was okay and it was. Unfortunately he wasn't gone 15 minutes and it started doing the same thing. I have had two persons send my emails about this problem but I never hear back from them. I would be more concerned about it but I placed my order with Charter and will be gone in two weeks. I would still like to have the internet service that I currently pay for but that will never happen. AT&T is great until something goes wrong.

When AT&T solicited me to 'update' my internet with them via fiber-optics new to our neighborhood, I bit and signed up, purchasing a compatible modem. This summer, I had connection issues and, after a short 'test', they said they would have to replace my modem. They sent the same type modem and I returned theirs. Later, I find they replaced my purchased modem with a leased modem, increasing my rate $7.00 per month. When I called to complain that I was not informed of that, they credited back $7.00 and, because I'm such a loyal sucker customer they gave me a "free internet speed" upgrade. That, as it turns out, was a promotion that is free for six months, then it's a $5.00 per month increase.